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‘Creating and Leveraging Networks for Success’
March 25: Leadership Pioneer Valley (LPV) will present “Creating and Leveraging Networks for Success” from 11 a.m. to 2:30 p.m. at Gateway City Arts in Holyoke. The program will feature Gibran Rivera, senior associate at the Interaction Institute for Social Change in Boston. He will provide a crash course on strategic networking and educate attendees on how to thrive in a networked world, strategize as a networked professional, and overcome networking obstacles. Rivera moved from Puerto Rico to Westfield at age 12 and says the experience of “becoming a minority” has come to define his life’s work. He is the originator of Start & Thrive Studio and maintains a long-time affiliation with the Interaction Institute for Social Change, where he works on the development of leaders, organizations, and networks, and uses coaching, training, process design, and facilitation in service of those who are committed to social transformation. The program is being sponsored by Griffin Staffing Network. The cost is $45 for LPV members and $60 for non-members. For more information or to register, call (413) 737-3876.

Spaghetti Supper
March 25: The Gray House will hold its 24th annual Spaghetti Supper from 5 to 7 p.m. at the Greek Cultural Center, 22 St. George St., Springfield. This special event is a crucial fund-raiser for the Gray House, typically attracting about 400 attendees. Tickets for the event are $5 for adults and $3 for children, and may be purchased at the door. In addition to the supper, there will be a raffle and a silent auction. This year, first prize at the raffle is a foursome to the Ranch Golf Club in Southwick, valued at $400. The East Longmeadow Knights of Columbus Council #9960 will once again be cooking the meal for the spaghetti supper. All proceeds will help the Gray House provide food, clothing, and educational services to neighbors in need. This year, the Gray House will honor Bay Path University (BPU) for its overall support. “We’re excited to honor Bay Path and acknowledge their assistant director of Student Activities, Michelle Mirti, and Dr. Kathryn Wiezbicki-Stevens from the Psychology Department,” said Dena Calvanese, executive director of the Gray House. “These two women have introduced many fantastic Bay Path students to the Gray House, and some of those students have become dedicated, compassionate, and very active volunteers. The Gray House relies on volunteers, and the Bay Path community truly makes a difference for the Gray House and, more importantly, to the people we serve.” The Gray House is a small, neighborhood agency located in and serving the North End of Springfield, one of the city’s poorest neighborhoods and one of the poorest in the state, where than 50% of residents live in poverty and struggle to meet their daily needs. The Gray House assists by providing food, clothing, adult education, and after-school and summer programming for children, and has been providing such support for 30 years and assisted nearly 11,000 people in 2014. For more information or to purchase tickets, call (413) 734-6696, e-mail [email protected], or visit www.grayhouse.org.

EANE Management Conference
March 26: The Employers Association of the NorthEast (EANE) announced that its 11th annual Management Conference will be held at the Sheraton Springfield Monarch Place Hotel, with a focus on employee engagement. The full-day conference will address how managers and supervisors can create a culture of engagement, alignment, and loyalty to improve organizational performance. “Statistics show that only 29% of the workforce is engaged, while 45% is not engaged and, most alarming, 26% is disengaged,” said Meredith Wise, EANE president. “The benefits of high employee engagement are clear.” The program will feature Kevin Kruse, an expert on the power of leadership and employee engagement, and leadership columnist for Forbes. He is a New York Times bestselling author of Employee Engagement 2.0 and Employee Engagement for Everyone. The conference also includes a peer panel discussion on engagement, breakout sessions, and a special presentation on “Creating a POP! Culture of Engagement” with Rich Trombetta of Innovation Is Easy. The cost for the program is $325 per person, with discounts for three or more. Register at www.eane.org or by calling (877) 662-6444. The program will offer 6.25 credits from the HR Certification Institute. Sponsoring the program are United Personnel and the CPA firm Meyers Brothers Kalicka, P.C.

Red Cross Open House
March 26: The American Red Cross of Western Massachusetts will host a recruitment event and open house 2 to 7 p.m. at its new location at 150 Brookdale Dr., Springfield. The goal of the event is to showcase all of the volunteer opportunities available in community. Prospective volunteers will be able to visit table displays representing the programs and services of the Red Cross. Attendees can speak with active volunteers who can answer questions about what is involved. Opportunities exist to respond to local disasters and provide relief to victims, including sheltering and feeding on larger events, working as a liaison with Red Cross partners, assisting with registration at blood drives, or staffing the reception desk. There are also openings to teach CPR, first aid, and preparedness education or help with various office-related tasks. “The Red Cross provides the training and resources to enable our volunteers to truly make a difference in our community,” said Mary Nathan, disaster program manager. The Red Cross asks that people consider sharing their time and talent to make a difference in the community, and visit the open house. Tours will be offered to all who attend. For more information, e-mail [email protected].

Home & Garden Show
March 26-29: The original Western Massachusetts Home & Garden Show will take place at the Eastern States Exposition, in the Better Living Center and the Young Building, showcasing the latest trends from local home-improvement businesses, including Boilard Lumber, Baystate Rug & Flooring, Hampden Zimmerman Lighting Design Showroom, Ondrick Natural Earth, Serv-U Locksmiths, and Yankee Mattress Factory. The Home & Garden Show is the region’s premier show for preparing consumers and construction professionals for the upcoming building season. From first-time homeowners and weekend-warrior renovation enthusiasts to lawn and garden experts and contractors, the Home & Garden Show offers home-improvement and commercial-building solutions for a wide audience. The days and hours are Thursday, March 26, 2 to 9 p.m.; Friday, March 27, 1 to 9 p.m.; Saturday, March 28, 10 a.m. to 9 p.m.; and Sunday, March 29, 10 a.m. to 5 p.m. General admission is $10 per person. Children under 12 are free. Active military and veterans get free admission on Thursday with valid ID. Visit the Home & Garden Show website, westernmasshomeshow.com, for reduced-admission coupons.
 
Legends of Music
March 29: A rock and roll tribute to the legends of American music will help to raise funds for the local USO of Pioneer Valley. The show will take place at Chez Josef in Agawam, with cocktails at 4 p.m., seating at 5 p.m., and the show beginning at 6 p.m. Local tribute artists include Ray Guillemette Jr. as Elvis Presley, Rick Larimore as Rod Stewart, Ben Ashley as Buddy Holly, Charlie Lask as Neil Diamond, Atoa Ripley with a tribute to Lou Rawls and Tom Jones, Brian McCullough with a tribute to Roy Orbison, Erving Lewis as Lionel Ritchie, Patrick Tobin with a tribute to Frank Sinatra, Nicky Fuller as Lady Gaga, Gregorio Malante as Tina Turner, and Vicki Rose with a tribute to Celine Dion. All will be backed up by Joe Perreira’s Western Mass All Stars. Tickets cost $20 and are available at Chez Josef. Call the Chez Josef box office at (413) 355-5394 to reserve a seat.

Transitioning Business Ownership
March 31: One of the largest challenges facing business owners today is how to solve the question, “how do I get out of my business?” If you are like 2.7 million American business owners over the age of 55, the answer carries a greater significance. The country is embarking on the largest transition of business ownership in history, yet three out of four owners haven’t taken a single step to prepare for what will be the most competitive sellers’ market ever. The good news is, it’s not too late to start planning. Kevin and Michael Vann of the Vann Group are providing a primer on what you need to know about the succession/transition planning process from 7:30 to 9:30 a.m. at the Colony Club in Springfield. Topics to be discussed include the current transition/succession landscape, establishing transition expectations and objectives, business valuation facts and realities, family and partner dynamics, exit options and structure considerations, preparing the company for transition, and your advisors and the value they create. Breakfast will be served, and each attendee will receive a free, customized Business Exit/Transition Readiness Analysis ($1,000 value). To register, contact Michael Wright at (413) 543-2776 or [email protected], or register online.

ACCGS Business@Breakfast

April 1: The Affiliated Chambers of Commerce of Greater Springfield (ACCGS) April Business@Breakfast will feature a Mayors’ Forum as the highlight of the event from 7:15 to 9 a.m. at the Delaney House, 3 Country Club Road, Holyoke, sponsored by United Personnel Services. Dave Madsen, managing editor and primary anchor for abc40, will moderate an informal discussion with West Springfield Mayor Edward Sullivan, Westfield Mayor Daniel Knapik, and Springfield Mayor Domenic Sarno. The discussion will provide attendees with an inside look at the personal and professional lives of these elected officials. Sullivan is halfway through his first term as mayor. Knapik has served as mayor of Westfield since 2010 and announced this year that he is seeking out new challenges and will not be running for another term. Sarno has announced his candidacy for a fourth term in office. If elected and he completes the entire term, it would make him the longest-standing mayor in Springfield’s history. Business@Breakfast is a monthly series that pays tribute to individuals, businesses, and organizations for major contributions to civic and economic growth and for actions that bring honor to the region. Tickets are $20 for ACCGS members and $30 for general admission. Reservations are suggested and can be made online at www.myonlinechamber.com or by contacting Member Services Director Sarah Mazzaferro at [email protected]. Sponsorship opportunities are also available; contact Mazzaferro at (413) 755-1313 for information.

Employment-law Seminar
April 9: Due to the high volume of interest, Royal LLP will present an encore of its seminar pertaining to three major changes in employment law that every employer needs to be aware of for 2015. The seminar will take place from 8 to 9 a.m. at the company’s offices at 270 Pleasant St., Northampton. At this roundtable, the company will focus on sick leave, domestic-violence leave, and paternity leave, and will also flag an issue with respect to the Affordable Care Act relating to healthcare reimbursement, as well as minimum wage. The seminar will be led by principal Amy Royal. Cost is $30 per person; payments may be mailed to Royal LLP, 270 Pleasant St., Northampton, MA 01060. Advance registration is required, and seating will be limited. Contact Ann-Marie Marcil at [email protected] to register.

Not Just Business as Usual
April 30: The Springfield Technical Community College (STCC) Foundation’s Not Just Business as Usual (NJBAU) event is one of the premiere networking events for business leaders in Western Mass. This annual celebration, in its sixth year, is a celebration of innovative thinking which gives participants the opportunity to learn from business experts while raising significant funding for the STCC WORKS scholarship program. The event will be held at the Naismith Memorial Basketball Hall of Fame. A cocktail and networking reception will be held from 5:30 to 7 p.m., with dinner and the keynote speaker, Google Engineering Director Steve Vinter, to follow from 7 to 8:30 p.m. Vinter has overseen the growth of Google’s Cambridge site from 15 software engineers in 2007 to more than 900 today. He is responsible for developing digital-publishing products such as Google eBooks, Google Play Newsstand, and Play for Education, and has over 20 years of industry experience working in the Boston area, focusing on building products and services for hundreds of millions of users of mobile and cloud computing. He also is the co-founder of MassCAN, a partnership of organizations which collaborate to inspire and educate students in Massachusetts to learn computing and prepare them to lead and innovate the future economy, which will be driven by computer technology. This year, NJBAU will feature interactive workstations featuring the STCC Mobile SIM and Engineering program. Tickets and sponsorship opportunities are now available. Tickets are $100 each, and sponsorships begin at $1,500. For additional information or to become a sponsor, contact Christina Tuohey, STCC director of Annual Giving and Alumni Relations, at (413) 755-4475 or [email protected]. To purchase tickets online, visit www.stcc.edu/njbau.

EASTEC
May 12-14: With manufacturing a driving force of economic growth in the Northeast, as well as across the U.S., more than 12,000 business owners, engineers, designers, production managers, and purchasing executives will gather at EASTEC, the East Coast’s premier manufacturing event. Produced by SME, the biennial event takes place at the Eastern States Exposition in West Springfield and features more than 650 exhibitors and three days of complimentary educational sessions. In its 34th year, the event showcases the latest manufacturing technologies from additive manufacturing/3D printing to waterjet cutting, and provides access to industry experts sharing insights on how to foster innovation, increase productivity, and improve profits. This year, attendees will also get to see more than 300 new products being highlighted at the show. At EASTEC, attendees will have the opportunity to connect with resources, research and purchase the latest technologies, and discover ways to improve productivity and increase profits. Meanwhile, the complimentary educational sessions will address trending topics such as automation innovations and Lean creativity, along with other major advancements in manufacturing. New features in 2015 will include keynote presentations from Carl Palme, applications product manager, Rethink Robotics; and Jason Prater, vice president of Development, Plex Systems, that will help with solving complex issues that U.S. manufacturers face today. EASTEC also will highlight the Bright Minds Program, designed to educate the next-generation workforce on the advancements in manufacturing that make it an exciting and rewarding career path. Winners of the Bright Minds Dream It! Do It! Student Challenge will be recognized at a special program during the three-day event. EASTEC is recommended for professionals in industries such as aerospace, defense, medical, automotive, commercial machinery, electronics, fabricating, and plastics. The event is nearly sold out, so SME encourages companies to reserve exhibit space before it’s too late. To learn more about EASTEC, view full conference and exhibit details, or register, visit easteconline.com.

40 Under Forty
June 18: The ninth annual 40 Under Forty award program, staged by BusinessWest, will be held at the Log Cabin Banquet & Meeting House. Details on the event, which honors the region’s most accomplished and civic-minded professionals under age 40, will be published in upcoming issues. The class of 2015 will be revealed and profiled in the April 20 issue.

Daily News

SPRINGFIELD — Nicole Griffin, president of Griffin Staffing Network, LLC in Springfield, has been selected as the recipient of the Urban League Community Builder Award for 2015.

Griffin began her career in the financial industry, but after 12 years, she shifted into the staffing and recruitment field. She has several years of experience as a human-resources professional, including employee relations, recruitment, and retention. Her ability to understand the needs of a client led her to establish Griffin Staffing Network (GSN), now made up of a team with a combined 26 years of experience in staffing and recruitment.

Focusing more on quality than quantity, GSN places top talent from call-center to C-level management positions in temp, temp-to-hire, contract, and permanent-placement structures. Griffin says her goal is to empower the community through employment opportunities and career development.

Griffin was named to the 40 Under Forty by BusinessWest magazine in 2014. She serves on the board of SABIS International Charter School, the board of directors for Intercity Youth Inc., the committee of the Women Leadership Council, and the Plan for Progress Coordinating Council, and is a participant in the 2014-15 Leadership Institute for Political and Public Impact Program.

For more information about Griffin Staffing Network, visit www.griffinstaffingnetwork.com. For more information about the Urban League of Springfield, visit www.ulspringfield.org.

Daily News

CHICOPEE — Skoler, Abbott & Presser, P.C., a labor- and employment-law firm serving the Greater Springfield area, announced that attorney John Gannon will address attendees of the Chicopee Chamber of Commerce Lunch & Learn on Wednesday, March 18 from 11:45 a.m. to 1 p.m. at the Hampton Inn, 600 Memorial Dr., Chicopee. Massachusetts-based businesses are working to revise policies based on two new leave laws that will take effect this year.

Registration for the event can be completed online at chicopeechamber.org. Chamber members receive a discounted rate of $15 per person, while non-members can attend for a registration fee of $23.

“The new parental- and sick-leave laws should have employers questioning company policies,” said Gannon. “It’s imperative that policies and procedures are updated — including new language for handbooks — to stay in compliance of the law. I encourage both Chicopee Chamber members and non-members to take advantage of this opportunity to learn about both laws that will impact business this year.”

Specifically, Massachusetts has a new parental-leave law that will go into effect April 7. Under existing state law, new mothers are entitled to take up to eight weeks of unpaid leave to care for the new child if they work for organizations with six or more employees. Under the new law, signed by former Gov. Deval Patrick just before he left office, unpaid leave is now afforded to male employees as well as females.

Additionally, Massachusetts has a new sick-leave law that will go into effect July 1. The law entitles employees to earn up to 40 hours of paid sick time each year if they work for businesses with 11 or more employees; those working for companies with fewer than 11 employees will be entitled to earn up to 40 hours of unpaid sick leave.

Attendees will learn what the laws require, how leave is earned, when employees can begin to earn this time and when they can use it, what happens to earned leave at the end of a calendar year, what sick and paternal leave can be used for, whether advanced notice is required for leave, and what employers can require regarding documentation for leave.

Gannon joined Skoler Abbott in 2011, practicing in the firm’s Springfield office. He has defended employers against claims of discrimination, retaliation, harassment, and wrongful termination, as well as actions arising under the Family Medical Leave Act and wage and hour law. He also has experience with lawsuits seeking to enforce restrictive covenants and protect trade secrets. He is a regular contributor to business publications and to the Massachusetts Employment Law Letter. He also is a frequent speaker on employment-related legal topics for a wide variety of associations and organizations, including appearances on CBS 3 Springfield and Massachusetts Lawyers Weekly.

Features

BizDiffMakrsLOGO2011

Seventh Annual Gala Set for March 19 at the Log Cabin

The big night is almost upon us.

That would be March 19, of course, and the annual Difference Makers gala, an event that has become a not-to-be-missed networking opportunity and, much more importantly, an opportunity to celebrate groups and individuals who are making a difference in Western Mass.

The tradition began in 2009 with the first class of Difference Makers, which featured a diverse group that showed the many ways one can make a positive impact. It included Bill Ward, director of the regional Employment Board of Hampden County; Susan Jaye Kaplan, founder of GoFIT and co-founder of Link to Libraries; the Young Professional Society of Greater Springfield; and PeoplesBank President Doug Bowen and Kate Kane, managing director of the Springfield office of Northwestern Mutual, both of whom have donated countless hours to area nonprofits and economic-development-related agencies.

Each successive class has had both its own unique character and a common bond with all the others — individuals, groups, or companies who have stepped up and used their talents, energy, and imagination to improve quality of life in this region.

The class of 2015 HERE carries on that legacy. This year’s honorees are:


• Katelynn’s Ride:
The K-Ride, as organizers call it, was created in 2011 to honor the memory of Katelynn Battista, who lost her courageous battle to leukemia at age 11. The event raises money for both Baystate Children’s Hospital and the Dana Farber Cancer Institute through the Jimmy Fund. Locally, some of the funds awarded to Baystate have gone to support a new position, a nurse practitioner who acts as a liaison between the families of cancer patients and the teams of specialists that provide needed care.

• MassMutual: The financial-services giant is being honored not simply for the depth of its philanthropy or community involvement, but the strategic nature of such endeavors. Focused in three areas — education, economic development, and ‘community vitality,’ the company’s many contributions are long-term in focus with the goal of strengthening the community and building a quality workforce.

• Judy Matt, president of the Spirit of Springfield: For more than three decades, Matt has been at the forefront of coordinating family-focused events for the residents of Springfield and surrounding communities. That list includes Fourth of July fireworks, the annual pancake breakfast (once touted as the world’s largest), the Big Balloon Parade, and Bright Nights, the holiday lighting display that is on many national lists of must-see attractions.

• The new ownership team of the Student Prince and the Fort: Last summer, Rudy Scherff, second-generation co-owner of the Springfield-based institution known as the Student Prince and the Fort, announced that, if new ownership could not found, the iconic restaurant and tavern would likely close amid falling profits and rising costs. Into the breach stepped a somewhat unlikely group — Peter Picknelly, owner of Peter Pan Bus Lines; the Yee family, owners of the Hu Ke Lau in Chicopee and other restaurants; and Kevin and Michael Vann, father-and-son consultants who have worked with a number of restaurateurs over the years.

• Valley Venture Mentors: Through a host of initiatives ranging from monthly mentoring sessions to shared-workspace initiatives, to a new accelerator program which just welcomed its first cohort of 30 companies, VVM is, according to many observers, making real progress in creating an entrepreneurial renaissance in Springfield and the region as a whole.

The March 19 event will feature butlered hors d’oeuvres, lavish food stations, a networking hour, introductions of the Difference Makers, and remarks from the honorees. Tickets are $60 per person, with reserved tables of 10 available.

For more information or to order tickets, call (413) 781-8600, ext. 100, or go HERE.

Business of Aging Sections
Aging Population Creates Myriad Healthcare Challenges

Dr. Rebecca Starr

Dr. Rebecca Starr says the role of geriatricians and others who treat the elderly will become even more important as the over-65 population dramatically expands in the coming years.

It’s no secret that the nation’s demographics are skewing older. Paul Judd doesn’t think that’s all bad.

“People talk about aging of America, but it sure beats the alternative, which is not aging,” said Judd, vice president of Talent Acquisition and Workforce Planning for Baystate Health.

That said, the aging trend is no laughing matter for the healthcare industry, which faces a number of challenges directly related to the fact that Americans are living longer, often with multiple and chronic health conditions, than ever before, and the massive Baby Boom generation — all 75 million of them — will continue to swell the ranks of the over-65 crowd.

“In 2012, there were 40 million people over the age of 65. By 2040, it’s expected to double to 80 million. Really, that’s tremendous growth,” said Dr. Rebecca Starr, a geriatrician with Baystate Medical Center.

The cause isn’t solely generational; the fact is that modern medicine keeps sick people alive much longer than in decades past.

“We’re doing a great job treating heart disease, diabetes, COPD [chronic obstructive pulmonary disease],” she continued, “and as a result, people are getting through these very significant things that they didn’t used to survive, and people are growing older. And because they’re living longer, that means we’re seeing more dementia as well.”

All of that comes with a cost. In 2010, senior citizens accounted for 13% of the population but 34% of the heathcare costs, according to the Centers for Medicare & Medicaid Services. But national health expenditures are projected to grow at an average rate of 5.7% through 2023, and older Americans will drive the largest percentage of that cost.

At the same time, the role of geriatricians is expected to become more prominent, Starr said.

“We have extra training, we’re fellowship-trained, and we specialize in taking care of people over 65,” she explained. “Our goal is keeping people living independendly as long as possible, and healthy as well. We look at the whole person. We take a look at all their diseases and all their medications, and we make sure their medications are appropriate for them and don’t cause adverse side effects and also that we’re not treating the side effects of their other medications, what we call a prescribing cascade.”

That said, there’s a “tremendous shortage of geriatricians,” Starr said. “I think it’s pretty significant.”

In fact, many health fields may face shortages in the coming decade, because at the same time an older population is placing more demand on the industry — for both acute care and myriad services aimed at seniors’ health maintenance and quality of life — Boomers are aging out of the healthcare workforce as well, posing what could be a difficult recruiting landscape for health organizations large and small.

Age-old Concerns

It’s an issue Judd is deeply involved with, but Baystate isn’t waiting around for that coming wave of retirements.

“If there were a silver bullet, everyone would be doing it. It would be an easy fix, and it’s certainly not,” he told BusinessWest. “With the aging of the workforce, the approach we’ve taken is to truly understand where our aging is. So we’ve done a lot of workforce planning, to try to understand where we’ve got issues and what we need to do to fill these pipelines, if you will, well in advance of it becoming a problem.”

So Baystate has launched a number of workforce-development programs with area schools and colleges, and partnered with other health systems through the Regional Employment Board of Hampden County on worker-training initiatives.

“Instead of trying to steal from each other, we’re trying to take a look at the healthcare needs of the whole Pioneer Valley and say, ‘here’s what we all need; let’s create pipelines to fill all of our needs,’ instead of Baystate doing the training and everyone tries to steal them from us.

“We have to look at it from a community perspective,” Judd added. “You see we have all these healthcare offerings in the community, and they’re all important. From a community perspective, we’ve been somewhat successful at building some healthcare pipelines, working with places like HCC and STCC, developing programs and creating oppportunties for jobs. Some of the demand to do with aging, some with changing regulations with healthcare. We’re trying to get ahead of it, create these pipelines before it gets to where there’s an issue.”

Internally, Baystate has identified a number of areas where an aging workforce and other factors could come into play — operating-room nurses, for example.

“They can be a little difficult [to recruit], because a lot of nursing schools don’t have a rotation through the operating room anymore, as they did in past years,” Judd said. “Getting young nurses interested in going into the OR can be a bit of a challenge. So we created an internship, a nine-month orientation, for any registered nurses interested in going into the OR. That’s an issue I anticipate will become more acute over the next 10 years.”

Shortages are expected to be especially high in primary care, an issue that’s already rearing its head. In its most recent Physician Workforce Study, the Mass. Medical Society listed family medicine and internal medicine atop its list of specialties facing shortages already, and new recruits into primary care aren’t expected to match the anticipated retirements of older doctors.

Keeping the Pace

That’s one reason why keeping older people healthy has taken on a new importance in America — a reality that has seen the emergence of a number of programs to help families do just that.

Take, for example, Mercy Life, a PACE (Program of All-inclusive Care for the Elderly) program run by the Sisters of Providence Health System. Medicaid oversees PACE programs, which are on the rise in the U.S. because the role they play — providing a range of adult-day health programs aimed at keeping seniors out of nursing homes — is becoming more prominent.

Since Mercy Life opened its doors a year ago on the former Brightside for Children and Families campus in Holyoke, it has expanded its census to 82 seniors who come for primary care; physical, occupational, and speech therapy; and the services of a social worker, dietitian, nurse, and other care providers as needed.

“From anecdotal comments from people, the sense is that, in a really short period of time, people who come to the PACE program are experiencing an awakening of sorts,” said Chris McLaughlin, chief operating officer of the Mercy Continuing Care Network, which encompasses a number of independent-living, assisted-living, and skilled-nursing facilities, as well as home-care, hospice, and adult day programs.

He told of one man, about 60, who had been living with his father and never ventured out of his room. “He was kind of a curmudgeon. His brother-in-law said he reawakened when he came to the program. He didn’t think he’d like it — he wasn’t a social person — but he made friends, he’s smiling, he’s happy. His brother-in-law told me, ‘we’re seeing the old Bob we used to know come out.’”

Another woman whose husband was participating at Mercy Life told McLaughlin, “‘you’ve improved the quality of my husband’s life. He walks better, he’s not afraid he’s going to fall, and he’s regaining limited use of his hands via therapy and other work done with him.’

“People love the fact that their loved one can continue to live at home,” he continued. “We run some great nursing homes, but we never have anyone walk through the door and say, ‘geez, this is wonderful. I’ve always wanted to come here.’ They want to stay with their loved ones, in their own environment. And this has improved people’s vitality so they can continue living where they’re most comfortable.”

In a way, McLaughlin said, PACE programs are a form of accountable care, the model becoming more common at hospitals nationwide, which involve teams of providers being paid by insurers to keep patients well over a period of time, rather than being paid for each treatment, test, and hospital stay. It’s a model that becomes more challenging when dealing with an older population grappling with chronic conditions.

“As hospital stays decline, more care is being provided in people’s homes, where most of us prefer to receive care,” he told BusinessWest. “In a PACE program, we’re at risk for outcomes and at risk for managing seniors’ health within their means. The goal is to manage someone’s care and get them to a better state in terms of wellness and overall health.”

Hospital to Home

When she considers the aging of America, Starr recognizes a range of needs — specifically, growing demand for home care, residential care, adult day health, and various other services along the continuum for senior citizens. Part of her role is coordinating patient transitions into these various programs.

“That’s the goal, but it’s very difficult to put into place,” she said. “We have these multiple transitions of care; we have people transferred from one hospital to another for more acute care, they can go to rehab, perhaps home — that’s three or four transitions where you can have errors in medication, can lose track of follow-up … it can be a real problem.”

The key is communication between the different providers, especially at a time when the accountable-care model of healthcare is forcing hospitals to emphasize population health and reduce readmission rates — a task that becomes more challenging as the aging trend in America means more people living with chronic conditions.

“I think it obviously starts at home, and making sure that primary-care physicians have some geriatric training,” Starr said. “Then hospitals have to make sure the care of older adults meets the standard of geriatric care.

“Our goal is to keep people healthy by preventing and managing disease and helping people maintain function, the things they should be able to do — get out of bed, shower, get dressed, toilet themselves — because if that’s not maintained, that means extra care, that can mean nursing home as well.”

To better meet those goals, she explained, “one of the things we’re starting now is an acute-care floor dedicated to providing care for older adults, with the goal of maintaining function, preventing delirium, and having get them back home so they don’t need short-term rehab or, even worse, long-term care.”

It’s a model that might become more common over the next decade, she added. “It’s not as common as I think it should be, but where it’s been taken up, it’s shown things like reduced readmission rates, reduced length of stay, and reduced delirium. Getting people back home is really important.”

To do that effectively, Judd understands that hospitals and other providers need to be well-staffed, so he continues to cultivate programs to ensure a healthy future for Boomers in Western Mass.

“We’re taking a planning approach to it, getting in front of it, working with the local community colleges to build programs, and creating pipelines of people in the future,” he told BusinessWest. “I think, for communities like us, this will continue to be an issue.”

Joseph Bednar can be reached at [email protected]

Company Notebook Departments

MassMutual Announces 2014 Financial Results
SPRINGFIELD — Massachusetts Mutual Life Insurance Co. announced strong consolidated statutory financial results for 2014, including a substantial increase in earnings and net income, record sales in key businesses, and highest-ever levels of assets under management, statutory surplus, and total adjusted capital. The company reported that, for the year ended Dec. 31, 2014, sales of whole-life insurance were $418 million, up 20% from the prior 12 months — representing the ninth consecutive year of record highs — while retirement-plan sales rose 23% to $9.1 billion, also a record. The net gain from operations before policyowner dividends and taxes — the company’s primary earnings measure as a mutual company — was up 27% to $2.2 billion. Further, MassMutual’s highest-ever levels of statutory surplus and total adjusted capital — both key indicators of the company’s overall financial stability — were $14.2 billion and $16.4 billion, respectively, and continued to provide the company with substantial financial resources that help deliver long-term financial confidence and security to policyowners and customers. “I am pleased to report that 2014 was another tremendous year for MassMutual,” said Roger Crandall, MassMutual’s chairman, president, and CEO. “By delivering record results, outpacing growth in our industry, and increasing our financial strength, we performed favorably against the backdrop of a U.S. economy that continued a slow but steady rebound in 2014. Our results further illustrate our powerful momentum and have positioned the company for another great year in 2015.” He added, “through our people, products, and solutions, we continued to take steps to build a better company for our policyowners and customers, and deliver on our purpose to help people secure their future and protect the ones they love.” While dividends are not guaranteed, MassMutual’s board of directors approved an estimated 2015 dividend payout of $1.6 billion, which reflects a dividend interest rate of 7.10% on eligible participating life-insurance policies, highest among its mutual competitors. Also driving MassMutual’s 2014 success was its growing network of financial professionals, who help people gain confidence by bringing clarity and solutions to some of the biggest financial challenges they face. MassMutual expanded that network by 6% over 2013 to more than 5,500 financial professionals at the end of 2014, an all-time high.

The Spa Opens for Business in Westfield
WESTFIELD — New England Dermatology & Laser Center announced the opening of the Spa, a med spa located at 57 Union St. The new med spa at New England Dermatology & Laser Center boasts a peaceful, rejuvenating atmosphere and a complete menu of services designed to relax and revitalize. “The Spa provides restorative and nourishing treatments, including your favorite spa services and products, in addition to a complete line of medically supervised esthetic procedures,” said Dr. Stanley Glazer, a board-certified physician with over 40 years experience in dermatology. “The Spa offers guests an escape from the rigors of the day-to-day by focusing on inner and outer wellness.” Glazer is joined at the Spa by Dr. Michael Loosemore, a board-certified physician with nearly 10 years of experience in dermatology and dermatologic surgery; aesthetic nurse specialist Mary Jo Devlin; aesthetic supervisor Laurie Circosta; and clinical operations manager Shannon Page. The Spa’s full menu of services include customized clinical skin care, massage and body treatments, facials, manicures, pedicures, makeup, and waxing. Also available are laser treatments including hair removal and fine-line treatment, and medical esthetics like microneedling, microdermabrasion, Botox injections, dermal fillers, and laser treatments. The Spa provides restorative and nourishing treatments for both men and women, as well as teens. For more information, visit westfieldspa.com.

CDH Expands Pharmacy as Part of New Cancer Center

NORTHAMPTON — Cooley Dickinson Hospital recently went live with the operation of its expanded pharmacy, which is the first visible and tangible part of the Massachusetts General Cancer Center at Cooley Dickinson Hospital. “Renovations to the pharmacy are an essential underpinning to the future of cancer care at Cooley Dickinson,” said Dr. Mark Novotny, chief medical officer. An expanded pharmacy with new oncology pharmacy staff allows Cooley Dickinson to offer people living with cancer the same treatment regimens, protocols, and safety for chemotherapy and radiation that Mass General Cancer Center physicians use. “This is about getting Mass General Cancer Center quality at Cooley Dickinson Hospital,” said Dr. Sean Mullally, medical oncologist and medical director of the CDH cancer center. In addition, the oversight of the Massachusetts General Hospital Cancer Center means people newly diagnosed or living with cancer no longer need to decide if they should go to Boston for care. “They can come here, and their team will help them decide what care they should receive and where,” Novotny said. The renovated pharmacy includes a new sterile-preparation space with separate rooms for chemotherapy and intravenous compounding. Chemotherapy is drug treatment given in pill, injection, and intravenous forms to kill cancer cells. The sterile-prep area has positive air pressure and hoods that filter air to prevent possible contamination while preparing the drugs. The chemotherapy prep area has negative air pressure to reduce the risk of chemotherapy exposure and specialized chemotherapy hoods that filter air to prevent contamination and preserve negative pressure to protect staff. Improved storage, more automation, and fail-safe technologies reduce the risks of introducing errors when dispensing medications from the pharmacy. Chemotherapy regimens will be reviewed and approved by on-site oncology clinical pharmacists and prepared by chemotherapy pharmacy technicians dedicated to the cancer center. The renovations to the pharmacy were needed to provide the right chemotherapy hoods, space, sterile prep areas, and ventilation for mixing chemotherapy according to best practices. In addition, the renovations and expanded space increase the standard of care for all Cooley Dickinson patients with an increased focus on quality and safety.

Springfield College Program Recognized by National Organization
SPRINGFIELD — The Springfield College Strength and Conditioning Graduate Program has again received acceptance into the National Strength and Conditioning Assoc. (NSCA) Education Recognition Program (ERP) for the next three years. “The graduate strength and conditioning program provides challenging academic coursework combined with internship opportunities that in many instances lead to student employment,” said Tracey Matthews, dean of the School of Health, Physical Education, and Recreation. “Dr. Brian Thompson has built a stellar program, and this achievement is evidence of the commitment and passion our faculty place in our graduate programs. We are extremely proud of this recognition. This further affirms the strength of our program.” A new benefit of having ERP acceptance will be the opportunity for Springfield College to host an Exam Prep Live Clinic providing students a comprehensive review of information most relevant to the certified strength and conditioning specialist (CSCS) and the national strength and condition association-certified personal trainer (NSCA-CPT) exams. As a NSCA Exam Prep Live Clinic host school, Springfield College students would be able to take advantage of a discounted rate when registering for the exam, as well as discounted rates on all CSCS and NSCA-CPT exams. Additional benefits for the college resulting from the ERP acceptance include a strong presence on the NSCA’s official website, a listing in the NSCA membership newsletter that is distributed to professional and associate members, and the opportunity for the college to receive up to three complimentary career postings on the nsca.com career-resources page for the three-year period. The Springfield College Strength and Conditioning Graduate Program prepares students to work with athletes as strength and conditioning coaches in secondary-school, collegiate, professional, and private settings. Students develop the skills and knowledge needed to design physiologically sound programs that enhance athletic performance, as well as the coaching skills needed to implement the programs.

Country Nissan Wins DealerRater Consumer Satisfaction Award

HADLEY — Country Nissan has been awarded a 2015 DealerRater Consumer Satisfaction Award, a recognition auto dealerships can earn by delivering outstanding customer service as rated by online consumer reviews. DealerRater, the car-dealer review site for consumers, created the Consumer Satisfaction Awards to enable online car shoppers to instantly spot car dealerships that provide high-quality customer service. Country Nissan has achieved consistently high marks on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Country Nissan’s dealer review page on DealerRater.com will find a “2015 Consumer Satisfaction Award winner” designation.

Renaissance Advisory Services Moves to Ludlow
LUDLOW — Renaissance Advisory Services, LLC announced its expansion and relocation to Ludlow. A ribbon-cutting ceremony was held recently with staff members, invited guests, and representatives of the East of the River 5 Town Chamber of Commerce in attendance. State Rep. Thomas Petrolati (D-Ludlow) performed the ceremony. According to managing director Werner Maiwald, Ludlow was selected due to the convenient access to current clients. Renaissance Advisory Services, LLC is a fully independent financial-advisory firm that works with individual and corporate clients. The firm offers portfolio services such as 401(k), IRA, personal retirement, and distribution-planning services. It also offers gas and oil syndication, fixed income accounts, corporate buy/sell, corporate executive insurance, high-income disability planning, long-term care planning, and charitable giving plans. The firm consists of two primary advisors, Werner Maiwald and Michael Hurst, who have a total of 65 years combined experience. The firm is presently seeking a third advisor. Gail Sherman, past president for the Greater Chicopee Chamber of Commerce, is the executive marketing director; Christine Maiwald serves as corporate administrator; and AnnMarie Gaudette is the receptionist. “We are unique because we are long-term advisors; we are not day traders,” said Maiwald. “We only bring on a limited number of new clients each year, which allows us to fulfill our investment philosophy and maximize our service capabilities. The financial well-being of our clients is our ultimate goal.” For more information, visit www.renadvisorysvcs.com.

Class of 2015 Cover Story Difference Makers
Difference Makers Will Be Celebrated on March 19 at the Log Cabin

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Sponsored By:
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Photos by Denise Smith Photography

While each of the first six classes of Difference Makers was diverse, and effectively showed just how many groups and individuals are worthy of that phrase, the group being honored this year probably sets a new standard.
It includes the region’s only Fortune 100 company, three nonprofit agencies — one committed to fostering and nurturing entrepreneurship, another focused on improving quality of life in Greater Springfield through a host of family-centered events, and the third created to raise funds for childhood cancer facilities in the name of a spirited 11-year-old who succumbed to the disease — and an assembled team of entrepreneurs that kept Springfield’s most iconic restaurant open for future generations to enjoy.
“The stories that start on page A4 are all different, and they show what those of us at BusinessWest knew when we started this program back in 2009,” said Kate Campiti, the magazine’s associate publisher. “And that is that there certainly are a number of ways that people can make a difference in the community.”
The honorees, to be feted on March 19 at the Log Cabin Banquet & Meeting House are:

Katelynn’s Ride: Created in 2011 to honor the memory of Katelynn Battista, who lost her courageous battle to leukemia at age 11, the K-Ride, as organizers call it, raises money for both Baystate Children’s Hospital and the Dana Farber Cancer Institute through the Jimmy Fund. Locally, some of the funds awarded to Baystate have gone to support a new position, a nurse practitioner who acts as a liaison between the families of cancer patients and the teams of specialists that provide care.
Meanwhile, those who participate in the ride say the event itself has become a Difference Maker by providing camaraderie and a forum in which they can fight cancer together and honor both those who have survived their battles and those who have lost, and the ways in which those individuals inspire others.

Judy Matt, president of the Spirit of Springfield: For more than three decades, Matt has been at the forefront of coordinating family-focused events for the residents of Springfield and surrounding communities. That list includes Fourth of July fireworks, the annual pancake breakfast (once touted as the world’s largest), the Big Balloon Parade, and Bright Nights, the holiday lighting display that is on many national lists of must-see attractions.
Those who have worked with Matt praise not only the depth of her work, but the energy and imagination she brings to it, and the way in which she has brightened some very dark days for the city. Said Bill Pepin, president of WWLP and the first board chair of the Spirit of Springfield, “Judy has been a true champion of Springfield, a real believer, especially during the tough times, when a lot of people were saying, ‘if you’re the last one to leave, turn out the lights.’

MassMutual: The financial-services giant is being honored not simply for the depth of its philanthropy or community involvement, but the strategic nature of such endeavors. Focused in three areas — education, economic development, and ‘community vitality,’ the company’s many contributions are long-term in focus, with the goal of strengthening the community and building a quality workforce.
Said Springfield Mayor Domenic Sarno, “from the beginning, this city has always been able to count on MassMutual. It’s been a source of jobs, a force on economic development, and a philanthropic monster. And it should never, ever be taken for granted, because not every city has a MassMutual — and every city would love to have one.”

The new ownership team of the Student Prince and the Fort: Last summer, Rudy Scherff, second-generation co-owner of the Springfield-based institution known as the Student Prince and the Fort, announced that, if new ownership could not be found, the iconic restaurant and tavern would likely close amid falling profits and rising expenses. Into the breach stepped a somewhat unlikely group — Peter Picknelly, owner of Peter Pan Bus Lines; the Yee family, owners of the Hu Ke Lau in Chicopee and other restaurants; and Kevin and Michael Vann, father-and-son consultants who have worked with a number of restaurateurs over the years.
When they announced their intentions to give the landmark a facelift and a slightly altered menu and reopen the day before Thanksgiving, they not only saved a part of Springfield’s fabric, said Sarno, they gave the entire city a shot in the arm.

Valley Venture Mentors: While only a few years old now, Valley Venture Mentors, an agency tasked with mentoring entrepreneurs and fostering entrepreneurship, is already making a difference in the broad realm of economic development.
Through a host of initiatives ranging from monthly mentoring sessions to shared-workspace initiatives, to a new accelerator program which just welcomed its first cohort of 30 companies, VVM is, according to many observers, making real progress in creating an entrepreneurial renaissance in Springfield and the region as a whole.

The March 19 event will feature butlered hors d’ oeuvres, lavish food stations, a networking hour, introductions of the Difference Makers, and remarks from the honorees. Tickets are $60 per person, with tables of 10 available.
For more information, or to order tickets, call (413) 781-8600, ext. 100, or go HERE.

Previous difference makers

2009
• Doug Bowen, president and CEO of PeoplesBank
• Kate Kane, managing director of the Springfield office of Northwestern Mutual Financial/The Zuzolo Group
• Susan Jaye-Kaplan, founder of GoFIT and co-founder of Link to Libraries
• William Ward, executive director of the Regional Employment Board of Hampden County
• The Young Professional Society of Greater Springfield

2010
• The Irene E. and George A. Davis Foundation
• Ellen Freyman, attorney and shareholder at Shatz Schwartz and Fentin, P.C.
• James Goodwin, president and CEO of the Center for Human Development
• Carol Katz, CEO of the Loomis Communities
• UMass Amherst and its chancellor, Robert Holub

2011
• Tim Brennan, executive director of the Pioneer Valley Planning Commission
• Lucia Giuggio Carvalho, founder of Rays of Hope
• Don Kozera, president of Human Resources Unlimited
• Robert Perry, retired partner/consultant at Meyers Brothers Kalicka
• Anthony Scott, police chief of Holyoke

2012
• Charlie and Donald D’Amour, president/COO and chairman/CEO of Big Y Foods
• William Messner, president of Holyoke Community College
• Majors Tom and Linda-Jo Perks, officers of the Springfield Corps of the Salvation Army
• Bob Schwarz, executive vice president of Peter Pan Bus Lines
• The Women’s Fund of Western Massachusetts

2013
• Michael Cutone, John Barbieri, and Thomas Sarrouf, organizers of Springfield’s C3 Policing program
• John Downing, president of Soldier On
• Bruce Landon, president and general manager of the Springfield Falcons
• The Sisters of Providence
• Jim Vinick, senior vice president of investments at Moors & Cabot Inc.

2014
• The Gray House
• Colleen Loveless, executive director of the Springfield chapter of Rebuilding Together
• The Melha Shriners
• Paula Moore, founder of YSET Academy and a teacher at Roger L. Putnam Vocational Training Academy
• Michael Moriarty, attorney, director of Olde Holyoke Development Corp., and supporter of childhood-literacy programs

Daily News

NORTHAMPTON — Due to the high volume of interest, Royal LLP will present an encore of its seminar pertaining to three major changes in employment law that every employer needs to be aware of for 2015. The seminar will take place on April 9, 8-9 a.m., at the company’s offices at 270 Pleasant St., Northampton.

At this roundtable, the company will focus on sick leave, domestic-violence leave, and paternity leave, and will also flag an issue with respect to the Affordable Care Act relating to healthcare reimbursement, as well as minimum wage. The seminar will be led by principal Amy Royal.

The cost is $30 per person; payments may be mailed to Royal LLP, 270 Pleasant St., Northampton, MA 01060. Advance registration is required, and seating will be limited. Contact Ann-Marie Marcil at [email protected] to register.

Daily News

NORTHAMPTON — Royal LLP will receive an award from the state because of its demonstrated commitment to providing employment opportunities to individuals with mental illnesses. For several years, the Royal law firm has partnered with Human Resources Unlimited’s Star Light Program, a program providing services to individuals with mental illness, in this regard.

Attorney Amy Royal will accept the award on behalf of Royal at a special ceremony to be held at the State House in Boston on April 15. Royal founded the boutique, management-side-only labor and employment law firm with a mission to provide such employment and advancement opportunities.

Daily News

SPRINGFIELD — The Springfield College Strength and Conditioning Graduate Program has again received acceptance into the National Strength and Conditioning Assoc. (NSCA) Education Recognition Program (ERP) for the next three years.

“The graduate strength and conditioning program provides challenging academic coursework combined with internship opportunities that in many instances lead to student employment,” said Tracey Matthews, dean of the School of Health, Physical Education, and Recreation. “Dr. Brian Thompson has built a stellar program, and this achievement is evidence of the commitment and passion our faculty place in our graduate programs. We are extremely proud of this recognition. This further affirms the strength of our program.”

A new benefit of having ERP acceptance will be the opportunity for Springfield College to host an Exam Prep Live Clinic providing students a comprehensive review of information most relevant to the certified strength and conditioning specialist (CSCS) and the national strength and condition association-certified personal trainer (NSCA-CPT) exams. As a NSCA Exam Prep Live Clinic host school, Springfield College students would be able to take advantage of a discounted rate when registering for the exam, as well as discounted rates on all CSCS and NSCA-CPT exams.

Additional benefits for the college resulting from the ERP acceptance include a strong presence on the NSCA’s official website, a listing in the NSCA membership newsletter that is distributed to professional and associate members, and the opportunity for the college to receive up to three complimentary career postings on the nsca.com career-resources page for the three-year period.

The Springfield College Strength and Conditioning Graduate Program prepares students to work with athletes as strength and conditioning coaches in secondary-school, collegiate, professional, and private settings. Students develop the skills and knowledge needed to design physiologically sound programs that enhance athletic performance, as well as the coaching skills needed to implement the programs. Coursework is both practical and research-based, and all students will complete multiple field-work experiences.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT
Belmont Laundry Inc. v. Michael’s Pasta in the Pan and River Road Corp.
Allegation: Breach of contract and failure to pay for services rendered: $8,375
Filed: 1/29/15

FRANKLIN SUPERIOR COURT
John Doe v. Allen Chase Foundation d/b/a Eaglebrook School and Andrew Chase
Allegation: Breach of contract and failure to provide a safe academic environment when plaintiff was attacked by members of the hockey team causing severe personal injury: $100,000+
Filed: 12/17/14

GREENFIELD DISTRICT COURT
Leader Home Center Inc. v. Charles Cresta d/b/a Raven Construction
Allegation: Non-payment for goods and services: $6,228.11
Filed: 12/10/14

Vend Lease Co. Inc. v. Edward Wierzbowski, Arts Block, LLC, Global American Television Inc. and Puskin, LLC
Allegation: Defendants are indebted to the plaintiff based upon a debt on judgment: $19,094.92
Filed: 12/17/14

HAMPDEN SUPERIOR COURT
Cadlerock III, LLC v. Pisa Granite & Marble, LLC, Pedro Caceres, Creations Factory, LLC
Allegation: Suit upon a Connecticut judgment: $839,000
Filed: 1/12/15

NWS Corp. v. Sergio Bonavita and Westfield Brewing Co., LLC
Allegation: Breach of commercial lease: $85,838
Filed: 1/21/15

PALMER DISTRICT COURT
Ali Syed v. Balise Motor Sales Co., James Balise Jr., and Steven M. Mitus
Allegation: Failure to pay wages: $25,000+
Filed: 1/21/15

Shemin Nurseries Inc. v. CSL Inc. and Nancy Barroso Rodrigues
Allegation: Default on term note: $7,171.69
Filed: 1/23/15

SPRINGFIELD DISTRICT COURT
Bass Spine and Rehabilitation, LLC v. Peerless Insurance Co.
Allegation: Defendant failed to make PIP payments: $967.28
Filed: 1/5/15

Opinion
TWO Is One Solid Strategy for Region

When the Boston Foundation issued a report in 2011 that came down hard on the state’s community colleges, including those in the four western counties, for not doing enough to properly train individuals for jobs in the state’s knowledge-based economy, the initial reaction locally was to be defensive and try to shoot holes in the report.

Eventually, though, administrators at area schools came to acknowledge that maybe the Boston Foundation was right, at least on some points, and that community colleges were slow — and quite reactionary — when it came to workforce issues, and were too insular in their approach to problem solving.

As a result, Holyoke Community College and Springfield Technical Community College created TWO (Training & Workforce Options) to not only answer the Boston Foundation’s criticism but address one of this region’s most critical — and nagging — problems, the so-called skills gap.

This gap — actually, it’s a series of gaps — is the primary reason why, despite high unemployment rates, companies across many sectors of the economy continue to struggle mightily to fill positions. And it also explains why many individuals have been unable to break through and attain some of the attractive jobs being created in this technology-driven economy.

TWO addresses these gaps through collaborative initiatives involving a host of partners — from area businesses of all sizes to workforce-development-related agencies such as the regional employment boards and other colleges and universities — and in three short years, it has enjoyed considerable success in closing some of them.

So much so that the Boston Foundation awarded the two colleges, which applied jointly, the first Deval Patrick Award for efforts to address workforce issues (see story on facing page). Both schools are rightfully proud of that honor, but they should be more proud of why they won — because of the success stories written in conjunction with those aforementioned partners.

Some are large in scale, such as the advanced call center and customer service certificate program, which has trained individuals for jobs in the growing number of call centers across the region and placed them with many of those operations, and a medical coding incumbent worker training academy, which has involved more than 50 companies and helped ready them for the impact of a new and much more detailed coding system.

However, many others are small in scope, involving a particular company, but certainly not insignificant in terms of impact on the big picture — the overall health and well-being of the business community.

As we’ve said before on many occasions, the broad realm of economic development is not confined to filling industrial parks with tenants, luring large employers to the area, or spurring the development and growth of new sectors such as the biosciences and clean energy. Indeed, it also involves initiatives to help existing companies thrive and improve any region’s best asset when it comes to economic growth — its workforce.

Thus, TWO has become a vitally important economic-development program, one that will hopefully grow and involve more companies in this region and also inspire other regions of the state to do similar things and thus help close the considerable gap between this state’s haves and its have-nots.

The Deval Patrick Award might help with all that, and we hope it does. That will be a far bigger reward than the cash prize that goes to the two colleges, and one that truly reflects the importance of this unique initiative.

Employment Sections
TWO Program Is Honored for Closing Workforce Skills Gaps

WorkforceDPart“The economic imperative for aligning the workforce needs of Massachusetts with the needs of students attending community colleges is powerful and growing. Massachusetts is at a crossroads in its capacity to compete — and the ability of its residents to fully participate in the current economy and the rewards that employment brings. For the Commonwealth to flourish going forward, a high priority must be placed on training the workforce that is needed by the industries that are driving the Massachusetts economy. That responsibility falls squarely on the Commonwealth’s public higher-education system, most predominately the 15 community colleges.”

That was one of the more hard-hitting bits of analysis and commentary contained in a blistering 2011 report issued by the Boston Foundation, a document that essentially called out the state’s community colleges for not doing enough to help train a workforce to meet industry needs, while making some controversial suggestions about how to bring about change, such as a centralization effort that would do away with local boards of trustees at the schools.

Bill Messner — now, as then, president of Holyoke Community College — remembers his reaction to that report. His initial response was that its authors didn’t do enough research — at least when it came to the schools west of Worcester — and missed some key evidence that community colleges in the 413 area code were, in fact, being imaginative and somewhat effective in efforts to close so-called skills gaps within the workforce.

Bill Messner

Bill Messner says the Boston Foundation report in 2011 caught the attention of area schools and prompted initiatives like TWO.

Still, Messner and others, like his counterpart at Springfield Technical Community College, Ira Rubenzahl, chose not to shoot the messenger — although they were highly critical of those suggestions to centralize the community-college system and put it under one board — and heed calls from the Boston Foundation, as well as the Commonwealth Corp. (which issued its own report with similar findings at that time) to do more to partner with businesses and workforce-development agencies to properly align their training programs with the specific needs of industry sectors.

So it was with a large dose of pride that HCC and STCC learned that, together, they had won the first Deval Patrick Award for Community Colleges, named after the former governor and funded by the Boston Foundation, for work undertaken through a program called TWO (Training & Workforce Options), an acronym that is now resonating throughout the local business community.

The cash prize, to be split by the schools, is $50,000 — a small amount, especially when budget cuts of nearly 10 times that number were announced by the Baker administration for both schools the same week the award was presented. But the rewards go well beyond the money (which will go into both schools’ general operating funds), said both Messner and Robert LePage, vice president of Foundation and Workforce Training at STCC and the school’s TWO point person.

Indeed, the award will bring recognition to the program, said LePage, adding that with that exposure might come support from other state agencies as well as more participation among area businesses and thus more progress in combatting regional workforce issues.

“Recognition from a group like the Boston Foundation is the kind of endorsement that can get others to invest in you — I hope this is something we’re able to leverage,” he explained. “People want to see a good return on their investment, so I’m hopeful that this will bring some eyes to Western Mass., prompt others to appreciate the work we’re doing here, and cause people to say there are things happening here that they can adopt.”

In many ways, the Boston Foundation report validates TWO’s mission and underscores the success stories authored in its first three years, said LePage, adding that there have been many of them.

For example, TWO has partnered with Baystate Health to create a regional ICD-10 (medical coding) incumbent worker training academy and is working with regional employers to launch an advanced hospital medical coding academy that will prepare workers for the many changes coming to that important realm within healthcare. Meanwhile, it has worked with MassMutual and a host of other employers to develop a new advanced call center and customer service certificate, a program that has succeeded in placing a number of individuals in jobs within that emerging sector.

Meanwhile, TWO has taken the lead in training individuals for the gaming industry that will soon become a force in this state through the creation of the Mass. Casino Careers Training Institute.

For this issue and its focus on employment, BusinessWest looks at how TWO has managed to impress far more than the Deval Patrick Award judges and, in the process, has enabled more individuals to join the workforce and helped area businesses thrive.

Work in Progress

Increasingly, Messner noted, groups such as the Boston Foundation are creating cash awards, like those attached to the Deval Patrick Award, as incentives to prompt groups and individuals to respond to their various initiatives and calls for action.

And in many instances, such tactics are working, he said, adding quickly that, with the Patrick Award, there was little fanfare, and many administrators at the state’s community colleges, himself included, were not even aware of the award until a call for applications was issued last fall.

The much more profound incentive to respond to the 2011 report and others like it, said Messner, was a recognized need for a regional response to a skills gap that goes a long way toward explaining still-high regional unemployment rates at a time when many businesses are struggling mightily to fill key positions — a phenomenon that has in some ways stifled economic growth.

“While we didn’t agree with everything in the report, it certainly got our attention,” said Messner, using ‘we’ to mean both community colleges. “And we responded accordingly with TWO.”

Slicing through the 2011 Boston Foundation report and summing up its main points, the authors’ main contention then was that the state’s community colleges were not working collaboratively (or working enough) with employers, industry groups, and workforce-development-centered agencies to identify needs, close skills gaps, and create opportunities for those challenged in their attempts to enter the state’s knowledge-based workforce.

So TWO, which was already in its formative stages when the report came out, was designed to change that equation, create a host of partnerships, and incorporate a far more proactive approach to workforce issues and challenges than what existed prior to the program’s existence.

TWO’s mission — and its operating philosophy — are summed up nicely in this passage from the joint application submitted by HCC and STCC for the Deval Patrick Award:

“Prior to community college reforms, the two colleges often worked in a reactive form and in competition with one another,” the application authors wrote. “This often led to an inefficient and duplicative approach to workforce development and employer engagement in Hampden and Hampshire counties. With the formation of Training and Workforce Options, the two colleges have formed a cohesive and proactive sales and training approach and have effectively broadened the reach of both colleges. TWO has provided HCC and STCC a stronger and unified voice and further positioned the colleges to provide a deeper and wider leadership role in serving regional workforce needs that serves as a catalyst to support economic-development success.”

It has assumed this leadership role through engagement with the business community and agencies ranging from area Regional Employment Boards to one-stop career centers to economic-development-related agencies to identify needs and develop programs to address them.

Through its so-called ‘business-discovery model,’ LePage said, TWO has met with more than 200 businesses in five key industry sectors — financial services/customer service, healthcare, hospitality and culinary, IT, and manufacturing — to validate employer needs.

Bob LePage

Bob LePage says the Deval Patrick Award will garner recognition for TWO, prompting more participation and attempts to emulate its success.

And program partners run the gamut, from major employers such as MassMutual, Baystate Health, Smith & Wesson, Six Flags, and MGM to smaller operations such as Mustang Seats, the Three Rivers-based company that makes replacement motorcycle seats for Harley Davidson, Honda, BMW, and other brands, and Ludlow-based Chemi-Graphic, which manufactures nameplates, labels, and other products for a wide range of customers.

Input from these businesses has helped spawn several direct responses in the form of new programs and training initiatives.

At Chemi-Graphic, for example, TWO has provided a host of services, from assessing workforce needs to direct training programs to advice on how to secure state workforce-training grants, said LePage, adding that the manufacturer is in many ways representative of the businesses TWO was created to assist.

“They’re the kind of company we’re looking for, because they have 50 to 60 employees, so they’re not large enough to have a training arm, per se,” he explained. “And they have a niche business, one that’s doing well, but is now facing the retirement of all those Baby Boomers, and they need to replace those workers. They’re really what we’re looking for — we want to help as many of those small and mid-size companies as we can because they are the heartbeat of this region.“

Answering the Call

Overall, TWO’s most profound impact has been with closing those aforementioned gaps between the skill sets that the current workforce possesses and the skills that are needed within certain industries and for specific jobs.

Two of the better examples of how TWO has operated are the ICD-10 incumbent worker training academy and the advanced call center and customer service certificate.

ICD-10, as that name would suggest (at least to those in the industry), is the 10th revision of the International Statistical Classification of Diseases and Related Health Problems, or ICD, said Jason Pacheco, a senior workforce-planning consultant for Baystate Health. And it represents a significant change from ICD-9.

“ICD-9 has around 9,000 or 10,000 codes, while ICD-10 has roughly 60,000 codes,” he explained, adding that this nearly exponential increase is projected to generate a decrease in productivity — primarily because it already has in countries where ICD-10 is being used. As a result, said Pacheco, healthcare providers and medical practices will either have to bring on more employees or outsource more work.

To widen the pool of potential job candidates, TWO is partnering with Baystate, the Regional Employment Board of Hampden Country, and other players on worker training initiatives that have, to date, involved more than 50 companies.

“The concept to fill the gap in the labor pool was to come up with a development program,” said Pacheco. “What Training and Workforce Options has been able to do is work with those two community colleges to help align the students and their curriculum toward flexible workforce arrangements that meet employers’ needs.”

And that’s just one example, he said, of how Baystate and others in the healthcare sector have partnered with TWO to identify and close gaps involving several specific positions, including sterile-processing technicians, medical lab technicians, pharmacy technicians, and others.

That list includes call-center employees, he went on, adding that Baystate is one of many area employers, large and small, that have participated in the Advanced Call Center & Customer Service Training program.
To date, three cohorts of students have produced more than 55 graduates, with roughly 80% of those individuals placed in companies like MassMutual, PeoplesBank, Health New England, and many others, thus meeting a growing need for such specialists.

“There are quite a few call centers in the region if you start to add them up, and they’re across many sectors of the economy,” said Nick Fyntrilakis, vice president of Community Involvement for MassMutual, which has hired several of those graduates. “And a growing challenge for everyone with a call center was finding qualified applicants; different companies have different needs, but there are some foundational pieces that run across the whole spectrum.”

TWO, working in conjunction with those employers and the Regional Employment Board, developed a curriculum, identified solid candidates for the program, established a call-center simulation center, and developed a formal employer-engagement process to improve student placement, he went on, adding that these various steps have all helped ensure success and sum up what the program is all about.

“To us, that’s the kind of work that community colleges were designed to do,” said Fyntrilakis. “That’s what they were built to do — to plug into the workforce needs of the community and tailor programs that identify people that have a skills gap or require additional training or education, and then help connect them to those careers.”

And that’s exactly the type of work that the state’s community colleges were not doing, at least according to the Boston Foundation.

Bottom Line

Messner told BusinessWest that, while he had confidence in the joint submission for the Deval Patrick Award, he wasn’t exactly expecting the two Western Mass. schools to prevail in that competition.

“I was more than a little surprised by this, because we assumed that the Boston Foundation, being a Boston foundation, might be inclined, especially for this first award, to stick closer to home,” he said, adding quickly that, beyond geography, he wasn’t surprised by the choice.

That’s because of TWO’s quickly amassed track record and the promise to add to its portfolio of success stories.

The Deval Patrick Award might help with all that, and, as Messner, LePage, and others mentioned, that’s a far bigger prize than a pair of $25,000 checks.

George O’Brien can be reached at [email protected]

Employment Sections
NLRB’s Joint-employer Campaign Provides Some Food for Thought

By PETER VICKERY

Is a franchisor liable for the labor practices of a franchisee? Are they joint employers? No, not according to the law. The franchisee is the employer, not the franchisor. But you would never guess that from the attitude of the National Labor Relations Board (NLRB) and the Equal Employment Opportunity Commission (EEOC).

Together, these two agencies are trying to foist labor-practices liability onto parties whose business models are predicated on its absence.

Peter Vickery

Peter Vickery

The joint-employer concept is a creature of the common law, which is a flexible thing, evolving on a case-by-case basis to meet society’s changing needs. But some areas of law achieve a certain degree of stability, which makes life in general (and business in particular) more predictable. One such area of settled law is the relationship between franchisees and the people they employ.

For more than three decades, the NLRB and the courts have applied the principle that the franchisee — not the franchisor — is the employer of the individuals who work in the franchisee’s place of business. If a franchisor actually exercised significant control over the terms and conditions of employment — such as hiring and firing decisions, rates of pay, day-to-day supervision, and scheduling — the story would be different. In the absence of that control, franchisees and franchisors are not joint employers.

But now, the NLRB is pursuing charges against franchisors for the alleged labor practices of franchisees, asserting that they are joint employers.

Certainly, a franchisor has to involve itself in aspects of a franchisee’s operations in order to police and protect the brand. Depending on the provisions of the intellectual-property agreement, this can entail monitoring and instructing a franchisee’s employees with regard to quality control. But that kind of involvement, no matter how deep, does not constitute significant control over labor relations. Nevertheless, the NLRB asserts that it does.

The first targets in the board’s crosshairs are McDonald’s and Browning-Ferris Industries. The goal is to make it easier for unions to organize fast-food employees and temporary workers hired by staffing agencies.

Just to be clear, the law has not changed. In 1982 the U.S. Court of Appeals for the Third Circuit articulated the sufficient-control standard, and two recent rulings from California reiterated the point that franchisors and franchisees are not joint employers. The rules governing how the NLRB defines the term ‘joint employer’ are the same as well. What has changed, however, is the identity of the NLRB’s general counsel. In November 2013, President Obama appointed Richard Griffin, formerly general counsel to the International Union of Operating Engineers, which represents not only workers in construction and petrochemicals, but also in service industries. As the NLRB’s legal chief, Griffin made the decision to go after McDonald’s Corp.

Those who agree argue that the NLRB board is doing no more than meeting its “responsibility to adapt the [National Labor Relations] Act to the changing patterns of industrial life,” as Supreme Court Justice Brennan put it in the 1975 case of NLRB v. Weingarten. There is no doubt that Justice Brennan, the champion of the ‘living Constitution,’ wrote those words. What is in serious doubt is whether Congress can delegate to an executive agency the power to ‘adapt’ a statute. The Constitution vests the legislative power exclusively in the legislative branch. If Congress wants to adapt a statute to the changing patterns of industrial life, it — and it alone — is free to do so.

By launching complaints against franchisors on the basis of joint-employer status in the face of settled law, the NLRB is taking a tack similar to the one some commentators have described as the sue-and-settle approach. Rather than go through the cumbersome process of adopting new rules and regulations, some agencies and their allies in the economic areas they regulate (their de facto constituents) prefer a faster route.

The sue-and-settle approach involves agencies collaborating with advocacy groups to achieve a policy objective by leaning on businesses until they agree to the group’s demands, bypassing the rule-making process. Together, the advocacy group and the agency accomplish via a consent decree what they could not have accomplished through the statutorily mandated regulatory route, replete with notice, review, public input, and political accountability.

What the NLRB is engaged in with its joint-employer campaign is a variant on sue-and-settle. While Mr. Griffin embarked on the case against Browning-Ferris, but without pausing, the board invited public comment on its new definition of joint employer. One of the supportive comments came from the EEOC, which seems to welcome the prospect of expanding the range of potential defendants subject to its jurisdiction in discrimination cases. If the NLRB and EEOC succeed, the ramifications will extend well beyond the fast-food and staffing sectors.


Peter Vickery practices law in Amherst; (413) 549-9933; www.petervickery.com

Briefcase Departments

Employer Confidence Hits 14-year High
BOSTON — Employers are more confident about the Massachusetts economy than they have been in 14 years. In the latest Business Confidence Index released by Associated Industries of Massachusetts (AIM), employer confidence in the Bay State economy surged 3.2 points to 59.3, on a 100-point scale, in January. Overall business confidence rose for the fifth consecutive month, to 58.1, while the U.S. Index of business conditions nationally rose 4.0 points to 54.1. “These are landmark figures,” said Katherine Kiel, professor of Economics at the College of the Holy Cross and a member of the AIM board of economic advisors. “The national indicator is at a level not seen since before the Great Recession, in August 2007, and its state counterpart had not been this high since before the previous recession, in December 2000. Business confidence in Massachusetts conditions, like total statewide employment, did not fully recover from that earlier downturn before the next one hit.” Added Richard Lord, AIM’s president and CEO, “our members rate conditions within the Commonwealth better than they have been in 14 years.” Lord noted that the January Business Confidence Index survey included a question asking employers how they saw Massachusetts as a place to do business in 2015. “Forty-two percent of respondents chose ‘the best’ or ‘very good,’ while only 8% went with ‘below par,’” he noted. “It’s a credit to our business community, our workforce, and our political leadership that employer perceptions are so positive. AIM’s Business Confidence Index has been issued monthly since July 1991 under the oversight of its board of economic advisors. Presented on a 100-point scale on which 50 is neutral, the index attained a historical high of 68.5 in 1997 and 1998; its all-time low was 33.3 in February 2009. Economists say rising confidence leads to economic growth. “When the Federal Reserve notes strong job growth and solid expansion, as it did in its assessment last week, it’s important to recognize that businesses are creating those jobs because they are feeling confident about the future,” said Raymond Torto, chair of AIM’s board of economic advisors (BEA) and lecturer at Harvard Graduate School of Design. The cheers for the economy were not, however, without reservation. The Current Index, tracking employers’ assessment of existing business conditions, edged off one-tenth to 56.1, while the Future Index, measuring expectations for the next six months, added 1.7 to 60.1. Meanwhile, the three sub-indices related to survey respondents’ own operations all weakened in January. The Company Index, in which employers assess the situations of their own operations, was down a point to 59.1; the Sales Index shed six-tenths to 60.7; and the Employment Index fell 2.8 to 53.9. “The sales and employment numbers are off for the second consecutive month,” noted Michael Goodman, associate professor of Public Policy and executive director of the Public Policy Center at UMass Dartmouth, and a BEA member. “However, respondents expect both sales and hiring to increase in the next six months. Over the past six months, respondents reporting adding new staff have outnumbered those reporting layoffs, 29% to 22%, while expectations for the next six months are much stronger, with 33% reporting plans to hire and 11% expecting staffing reductions.”

Massachusetts Ranks Fifth in Nation for LEED-certified Buildings
BOSTON — Energy and Environmental Affairs (EEA) Secretary Matthew Beaton recently announced that Massachusetts has been ranked fifth in the nation for 2014 sustainable-building design, construction, and transformation by the U.S. Green Building Council (USGBC). “This recognition is another example of Massachusetts’ commitment to strengthening our economy, shaping our energy future, and protecting our environment through clean-energy jobs and technology,” said Energy and Environmental Affairs (EEA) Secretary Matthew Beaton. “Designing and constructing our buildings with an awareness towards energy and the environment protects our natural resources while saving money for businesses, institutions, and residents.” Massachusetts added 99 new Leadership in Energy and Environment Design (LEED) certified projects in 2014, ranking behind only Illinois, Colorado, Maryland, and Virginia. The rankings are calculated by dividing square footage certified in 2014 by state population. Massachusetts has ranked in the top five for the past three years. “LEED has become an important benchmark in the transformation of the nation’s built environment,” said Rick Fedrizzi, CEO and founding chair of USGBC. “LEED-certified buildings and the innovations they have driven contribute substantially to our national economic growth, create jobs, and improve the quality of life in the communities where they are found. Massachusetts business and community leaders, policy makers, and green-building professionals understand how to create a healthier, more sustainable future.” Massachusetts remains a leader in energy efficiency, renewable energy, and economic benefits from the clean-energy industry. The American Council for an Energy Efficient Economy (ACEEE) has named Massachusetts number one in energy efficiency for four years in a row. Solar installations have grown from 3 megawatts in 2007 to 752 today.

Voters Approve Zoning Change at Longmeadow Shops
LONGMEADOW — Voters at a recent town meeting approved a zoning change to allow for the expansion of the Longmeadow Shops, a 78,000-square-foot retail plaza on Bliss Road and Williams Street. The proposal to change the zoning of an adjacent 1.8-acre parcel from residential to business zoning passed by a 729-168 margin, according to the Republican. Grove Properties, which owns the Longmeadow Shops, plans to add 21,000 square feet of retail space to the plaza, which will include a new, enlarged CVS, two additional retail shops, 139 new parking spaces, an additional entrance, and a reconfiguration of the parking lot.

Daily News

SPRINGFIELD — Work Opportunity Center Inc. (WOC) announced that Mary Akers has joined the company in the newly created position of assistant executive director. She will oversee all programmatic and business operations for the company.

Work Opportunity Center is a private, nonprofit corporation that provides vocational training, employment, and community experiences to the developmentally disabled. WOC has been in business since 1969 and currently has offices in Springfield, West Springfield, and Agawam.

Akers joins WOC from American International College, where she most recently served as associate director of Athletics for Internal Operations and was the senior woman administrator. She brings more than 15 years of experience in operations, budgeting, management, and customer service. She holds both a bachelor’s degree in business administration and an MBA from American International College.

Daily News

HOLYOKE — Holyoke Community College, in collaboration with Springfield Technical Community College, is offering a free manufacturing production technician training program beginning Monday, March 16.

The 10-week, accelerated manufacturing training program is being offered through Training and Workforce Options (TWO), a joint effort between HCC and STCC, with support from Massachusetts Community Colleges and the Workforce Development Transformation Agenda, which is funded through a $20 million grant from the U.S. Department of Labor’s Employment and Training Administration.

The program runs Monday through Thursday, 3:30 to 8:30 p.m., through May 28. All classes will be held at Dean Vocational High School, 1045 Main St., Holyoke. Students must arrange their own transportation.

To find out more and to see if you qualify, attend one of the following information sessions:
• Monday, Feb. 23, 2 p.m., CareerPoint, Paper City Room, 850 High St., Holyoke; or
• Tuesday, Feb. 24, 9:30 a.m., noon, or 3 p.m., Kittredge Center, Room 226, HCC, 303 Homestead Ave., Holyoke.

To register, contact Ana Sanchez at (413) 755-4789 or [email protected]. If selected, students must attend a mandatory orientation day on Thursday, March 12. Students will spend 150 hours in the classroom learning subjects such as machining, workplace math, measuring, instrumentation, communication, and production. Those who successfully complete the program will receive a certificate as a manufacturing production technician.

Class of 2015 Difference Makers
City’s Biggest Cheerleader Has Generated Light During Some Dark Times

Photo by Denise Smith Photography

Photo by Denise Smith Photography

It was with a strong dose of pride in her voice that Judy Matt explained that she keeps everything, and never tosses anything.

To prove it, she had a staff member at the Spirit of Springfield (SOS) retrieve an old briefcase from storage in the agency’s office at 1350 Main St.

In it was an eclectic array of items from her years at the helm of something called the Mayor’s Office of Community Affairs, or MOCA, in the mid-’80s, and also from her prior work for the Greater Springfield Convention & Visitors Bureau (GSCVB). They included several program booklets from inaugural ceremonies involving a few mayors, but especially Richard Neal, who served from 1984 to 1989 and recruited Matt to lead MOCA; some marketing materials she created while at the GSCVB that featured the phrase ‘Metro Springfield,’ which she concocted; and a program book from the grand opening of the ‘old’ Basketball Hall of Fame in 1985.

And then, there was a promotional piece called “The Great Trees of Our City,” a pamphlet that highlighted a number of Springfield’s more noted examples of arboreal splendor, from a river birch on the grounds of MassMutual’s headquarters to the famous black walnut on State Street that now stands guard in front of the new federal courthouse.

“Richie Neal liked to build pride in the city — he did a lot of things like that,” Matt said of “The Great Trees.” “He was always looking for ways to showcase the city and make everyone proud.”

Suffice it to say that Matt’s efforts to promote Springfield, engender pride, and create positive vibes in a city that has sorely needed them, have come a long way from that brochure.

A very long way.

Indeed, over the past 30 years or so, first with MOCA and especially with the nonprofit Spirit of Springfield, formed after MOCA’s demise, Matt has spearheaded everything from the Big Balloon Parade down Main Street to what was, for some time, called the ‘World’s Largest Pancake Breakfast’; from First Night festivities to fireworks on the Fourth of July long after the city lacked the ability to pay for them.

And then, there’s the holiday lighting display Bright Nights, which recently celebrated its 20th year. The largest endeavor of its kind in the country, it has put Springfield on the map and found itself within a few lines of the majestic fountains of the Bellagio resort in Las Vegas on many national lists of must-see attractions.

Meanwhile, there have been other special occasions and events for which the city has turned to Matt to play the lead role in both making them happen and making them special. That list includes everything from city birthday celebrations to Larry Bird’s induction into the Basketball Hall of Fame, to the massive — and carefully orchestrated — funeral arrangements for slain Springfield police officer Kevin Ambrose in 2012.

Bright Nights

Bright Nights, which recently celebrated its 20th year, is now a permanent fixture on many national lists of must-see attractions.
Photo Courtesy Spirit of Springfield

But when you talk with those who have worked with Matt on these initiatives and others over the years, they inevitably talk as much about how she carries out her work as they do the volume of work. They use words like ‘energy,’ ‘enthusiasm,’ ‘determination,’ ‘imagination,’ and ‘passion’ (that’s the one you hear most often) to describe her approach to meeting her job description. They also speak to a unique talent for marshaling the forces needed to make all these events happen — from corporate sponsors for Bright Nights to the volunteers holding the ropes on the Cat in the Hat balloon — and an ability to somehow bring needed light during some of the city’s darkest times.

“Judy has been a true champion of Springfield, a real believer, especially during the tough times, when a lot of people were saying, ‘if you’re the last one to leave, turn out the lights,’” said Bill Pepin, president of WWLP Channel 22 and the first president of the Spirit of Springfield board. “She never gave up on Springfield, and has always been of the opinion that, when times are tough, that’s when you need the Spirit of Springfield most. And we’ve had a lot of tough times.”

Jane Albert, current chair, agreed, and noted that putting on a fireworks display or staging a parade may not be saving lives, combatting poverty, or eradicating homelessness, but Matt is improving quality of life, which certainly qualifies her as a Difference Maker.

“Judy makes a difference in the lives of so many people,” Albert told BusinesWest. “She’s passionate about what she does, and she cares deeply about the community. Most cities don’t have a Judy Matt, and Springfield’s very fortunate that it has her.”

Let There Be Light

During a lengthy interview with BusinessWest in the late summer of 1998, Matt told this writer that her job, “pure and simple, is to make the boss look good.”

She summoned those words while talking about a lifelong desire to toil in the background (although that’s impossible to do as director of the SOS) and direct praise to those for whom she worked for a particular event or initiative. And over the years, the word ‘boss’ came to mean many things. Early on, in the days of MOCA, and to a large extent today as well, it means the city’s mayor — even though the Spirit of Springfield is not a city department, a common misperception.

But it also means the members of her board, the corporations and individuals who have donated millions of dollars over the years to make events happen, and even the residents of Springfield and surrounding communities.

And this desire to please so many bosses is what drives Matt to not only produce events, but do them in a big (and, yes, expensive) manner where cutting corners is simply not an option, even if some of those bosses might have suggested (quietly and even loudly) that she might want to consider doing so.

And there’s no better example of all this than Bright Nights.

That story begins in the spring of 1995, when Pat Sullivan, director of Springfield’s Parks and Recreation Department, came into possession of a brochure from the Carpenter Decorating Co., a North Carolina-based business that designed and manufactured holiday lighting displays.

Intrigued by what he saw, Sullivan envisioned Forest Park, one of the largest municipal parks in the country at 735 acres, as a site for such a display. He brought the concept to Matt, who soon took Sullivan’s vision to a much higher level.

Indeed, while early discussions focused on using only the park’s baseball fields for off-the-shelf lighting displays such as Santa Claus throwing snowballs, Matt envisioned using the entire park and creating displays that paid tribute to the city’s history and noted residents such as Theodor Geisel (Dr. Seuss) and Everett Barney, who donated land for Forest Park and invented the first clamp-on ice skate.

Working with John Catenaci, design director for Carpenter Decorating, Matt and Sullivan started advancing a plan for a two-and-a-half-mile-long series of displays that would thread its way through the park. Making this vision reality required clearing a host of hurdles, from logistical matters including wiring the park and digging trenches for that wiring, to the matter of convincing a very skeptical board of directors to go along with the idea, to finding corporate sponsors for the ambitious lighting displays.

The Big Balloon Parade

The Big Balloon Parade has become a Springfield tradition, one of many launched, or continued, by the Spirit of Springfield and its president, Judy Matt.
Photo Courtesy Spirit of Springfield

“When we look back, we often laugh and say, ‘how did we ever get all of that done?’ But if you believe in something, you can accomplish it, and Judy believed in it,” said Sullivan, adding that, by Thanksgiving, a host of displays, from Seuss Land to North Pole Village to Toy Land, were ready for prime time. And Matt had added ‘Wonder Woman’ — a phrase summoned by a city official upon his first look at the completed Bright Nights — to a host of unofficial titles bestowed upon her over the years, including ‘Springfield’s biggest cheerleader,’ ‘Mrs. Springfield,’ and the ‘First Lady of Springfield.’

How she would come to eventually earn such names is an intriguing story. It begins when Matt, living then in Connecticut, followed her husband, somewhat reluctantly, to Western Mass. in 1970 as he took a job here.

As for her own employment situation … well, she actually put an ad in the local paper stating a desire to find a suitable opportunity, as well as her credentials. The former Chicopee Bank and Trust responded and eventually offered her a job heading up its first MasterCard program.

She moved from there to a job leasing space in the recently opened Baystate West (now Tower Square) and was soon promoted to the position of marketing director. Soon after Neal was elected mayor in November 1983, he asked Matt to coordinate his inauguration ceremonies. She remembers being taken aback by that request — “I didn’t really know him that well, and I said, ‘Richie, I don’t know anything about inaugurals’” — but took on the assignment. She impressed him enough that, when Rick Norcross left his position as head of MOCA, Neal recruited her to take the helm. Over the next several years, she handled everything from the city’s 350th birthday festivities in 1986 to the “Great Trees” brochure.

When funding for MOCA was attached to a proposition 2½ override bid that would fail, the office’s doors closed. It wasn’t long, however, before people like Pepin, Mercy Hospital President Sr. Mary Caritas, and Republican Editor Arnie Friedman, among others, concluded that its work must continue, and that the logical choice for an individual to lead such an organization was Matt, who eventually accepted the job.

But to say that the entity that would come to be known as the Spirit of Springfield had humble beginnings would be a huge understatement.

“Attorney Mike Wallace, who was one of the board members, gave me some space in his office at 95 State St.,” Matt recalled. “We had a desk and a phone, and I would spend almost a year just trying to re-establish us.”

In December of 1989, the agency became a nonprofit, 501(c)3 organization and received its first major gift, $20,000, from Tom Burke, president of Burke Beverage, to stage its first event, the Taste of Springfield.

“In was hard to raise money and for people to gain confidence in us in the early years,” Matt noted, adding that the agency managed to gain a firm foothold thanks to early corporate supporters such as Burke, Friendly Ice Cream, Milton Bradley (now Hasbro), and “some of the local banks that aren’t around anymore.”

The rest, as they say, is history in the making.

Some Bright Ideas

While, to many casual observers, the Spirit of Springfield’s work goes on easily and seemingly effortlessly, the reality is much different.

Indeed, funding the various events and initiatives is an ongoing battle, said Matt, adding that even Bright Nights, which many perceive to be a huge money maker, struggles in its mission to both pay for itself and fund other events such as the balloon parade. And a rough winter — like the one experienced in 2013-14, when five nights were lost due to snowstorms — can wreak havoc with the agency’s budget.

“Doing all that she does hasn’t been easy — it hasn’t been easy at all,” said Pepin. “Once in while I’ll run across someone who will say ‘Bright Nights … they’re making a lot of money off that.’ The reality is that they’re not — they’re surviving.

“It’s not like they’re rolling in dough — they’re not holding their board meetings in Tahiti,” he went on. “Funding all these events is a constant struggle.”

And fighting the budget battle is only one challenge that Matt must confront. There is the lingering perception that the agency, its many initiatives, and Matt’s salary are funded by the city, a factual error that can make it difficult to secure funding or support in the court of public opinion.

Meanwhile, Matt has often had to battle red tape and both bureaucratic and fiscal obstacles put in front of her by the communities she’s serving.

“She was doing things for the city when everyone else had essentially given up — she was trying to make things positive for the city,” said Pepin.

“And the city itself hasn’t really gone out of its way to make things easy for her or for organization,” he added. “Here’s an organization that’s trying to do positive things for the residents of Springfield and the surrounding areas, and over the years, they’ve thrown obstacles in her way. Instead of rolling out the red carpet and saying, ‘how can we help you?’ they’ve created issues and obstacles.”

The funeral for slain Springfield police officer Kevin Ambrose

The funeral for slain Springfield police officer Kevin Ambrose was one of many special events that Judy Matt has helped coordinate for Springfield leaders.

In the course of navigating all that, Matt has been driven, said those we spoke with, to create special and lasting memories for area residents, and make things brighter during dark and difficult times. And there have ben many such periods, ranging from city fiscal crises to the events of 9/11 to the tornado that roared through the region on June 1, 2001.

And, again, Bright Nights is a good example.

“Springfield was in a dark and low point at that time,” said Sullivan in reference to the mid-’90s, when the project was conceived and taken from the drawing board to reality. “There was a recession and things happening that you don’t want to happen.

“There wasn’t a good feeling in the city overall — the economy was distressed,” he went on. “And Bright Nights was a catalyst … it helped project that feeling you needed in the city, that Springfield was a place to come and visit, and we should be proud to live in the city. That’s what it meant to me.”

Albert remembers the days after the tornado struck, when there were discussions about whether the city should go forth with the fireworks at a time when so many had seen their lives uprooted. And she remembers Matt not only insisting they that go on, but that they be made special.

“She was so committed to making it incredible for the residents because it was such a low time for the city,” said Albert. “There have been many times when the city was challenged, but the tornado was a very difficult time for the community, and she just said, ‘we have to do this … we have to make this happen for the city, and we have to do a great job.’ And she did.”

Matt’s ability to get things done has prompted several mayors and other administrators to call on her to help with events that are not directly under the purview of the Spirit of Springfield, but nonetheless reflect on the city in many ways.

Albert cited the funeral arrangements for Ambrose as just one example of how Matt can move quickly and decisively and maximize the many strong relationships she’s built over the decades to the betterment of the city.

“There were 1,000 to 1,200 police officers in Court Square for that event,” Albert recalled of the Ambrose proceedings. “She had just a few days to pull that together; she just picked up the phone, called the presidents of large companies in this area, and said, ‘we need some funding to do this,’ ‘this is what we need to do,’ and ‘will you help?’

“I’m not sure if the city went to Judy or if this was Judy’s idea, because she’s always had that sensitivity,” she went on, “and has always wanted to help the city put its best foot forward.”

The Spirit Moved Her

For that interview with BusinessWest back in 1998, Matt summed up her office and her work this way:

“A city isn’t just buildings and streets and bridges. Those things don’t make a city, people do, and part of what makes a community livable is celebrations — they’re a part of us.”

Anyone who has driven through Bright Nights, taken in the fireworks on the Fourth of July, or watched the giant balloons make their way down Main Street would agree.

And for making all these happenings happen and putting smiles of the faces of millions of people, Matt is truly the First Lady of Springfield — and certainly a Difference Maker.

George O’Brien can be reached at [email protected]

Class of 2015 Difference Makers
Company’s Contributions to the Region Extend Well Beyond Check Writing

Nick Fyntrilakis

Nick Fyntrilakis, the company’s vice president of Community Responsibility.
Photo by Denise Smith Photography

Nick Fyntrilakis certainly wasn’t around for what’s known in local lore as the Great Flood of ’36, when the Connecticut River, swollen by large amounts of melting snow and persistent rains, spilled over its banks in mid-March, breaching dams, knocking bridges off their foundations, and destroying homes and businesses.

But he’s heard the stories — and seen some of the photos — related to how MassMutual Financial Group, the company he now serves as vice president of Community Responsibility, opened its purse strings, not to mention its doors (quite literally), to help Springfield residents weather that disaster.

“We sheltered people in our home office on State Street because they didn’t have any place to go — we had people sleeping on cots in a gymnasium that we had at that time,” he told BusinessWest, adding that he references that story often because it helps explain the company’s long history of community involvement and the many different forms it has taken.

Actually, that history goes back well before 1936, he said, adding that it is his unofficial job description to help write more chapters and also create new ways to support area cities and towns (especially Springfield, its home base) and improve overall quality of life.

And in recent years, he and others at the company have added to the portfolio of community involvement in some intriguing — and what many would consider non-traditional — ways, from the many layers of support provided after the devastating tornado in 2011, to several forms of assistance to the nonprofit agency DevelopSpringfield, which grew out of a State Street revitalization initiative and is now involved in a wide range of economic-development-related activities, to multi-tiered support for Valley Venture Mentors and other groups and initiatives created to foster and nurture entrepreneurial activity and, ultimately, create jobs.

These come on top of more traditional forms of support, such as scholarships for high-school students, mentoring and internship programs, funding of cultural institutions such as the Springfield Symphony Orchestra (SSO) and CityStage, and continued support for the many events staged by the Spirit of Springfield, including its annual Fourth of July fireworks display.

Add it all up, and it becomes apparent that MassMutual, a Fortune 100 company (number 96 in the last compilation, with more than $33 billion in annual revenue) is making a huge impact in the community, one that certainly epitomizes the phrase Difference Maker.

The numbers certainly support such a designation:

• In 2014, MassMutual supported 109 Springfield-area entities, spreading $4.8 million among them;
• The company’s aggregate support of DevelopSpringfield from 2008 to 2014 totals more than $4.3 million, including a $1.6 million contribution toward planning and rebuilding following the tornado;
• This past year, MassMutual awarded $1.6 million to Valley Venture Mentors over the next three years to support an accelerator program and created the $5 million Springfield Venture Fund;
• Over the past five years, the company has granted internships to nearly 500 high-school and college students. Job offers were extended to 23 of the participants, and 17 are still with the company; and
• Company employees mentor roughly 35 Springfield high-school students each year, and has had 175 mentor matches since the 2010-11 school year.

But such statistics tell only part of the story. Indeed, Fyntrilakis, as well as representatives for some of the agencies supported by MassMutual, say the company’s involvement goes well beyond check writing, and is part of broad strategy to strengthen the Greater Springfield area and position it for a better economic future.

Jay Minkarah, president and CEO of DevelopSpringfield, called it a “holistic approach,” one that he believes separates MassMutual from most other corporate donors.

“One of things that distinguishes MassMutual’s support for initiatives like ours is that these are not just a nod toward giving back to the community or a feeling that the company should support charitable endeavors,” he explained. “These are different. These are strategic investments in the community.”

Summing up the company’s philosophy involving community involvement, Fyntrilakis said it mirrors its corporate outlook as well, meaning a focus on the longer term.

“We make decisions that are 50-year decisions — we don’t worry about the next quarter or what the stock price is going to look like in two days; we’re worried about how our company is going to be faring 50 years from now so we can deliver on the promises we make to our policy holders,” he explained. “And as a result, that translates into the way we engage our community and our corporate responsibility. We want to ensure that our region is strong into the future so that we can have a workforce that can deliver on the things that we need for our policy owners, and we want to continue to thrive as an organization. As goes our community, so goes our ability to do things.”

In Good Company

Springfield Mayor Domenic Sarno told BusinessWest that any community fortunate enough to have a Fortune 100 company headquartered within its boundaries should certainly expect that employer to be a solid corporate citizen.

Springfield’s fireworks

Springfield’s fireworks display now bears MassMutual’s name as lead sponsor — one of the company’s many examples of philanthropy in the category of community vitality.

But he and others are of the opinion that what MassMutual has done over the past 164 years goes above and beyond what could — and should — be expected.

“From the beginning, this city has always been able to count on MassMutual,” said Sarno, who has been in the corner office through a number of natural disasters and economic initiatives that the company has responded to. “It’s been a source of jobs, a force on economic development, and a philanthropic monster. And it should never, ever be taken for granted, because not every city has a MassMutual — and every city would love to have one.”

Fyntrilakis said the contributions made within the community are part of a corporate culture. “We are responsive and engaged and committed to serving our community,” he said, adding that, as the company has grown over the decades and expanded physically within other communities, that philosophy has followed.

“We support other communities where we have a presence,” he explained, “including Enfield, Phoenix, Memphis, and now Boston, where we have an office. We are engaged there as well.”

But the level of engagement is much higher in Springfield, he said, and for obvious reasons. The company traces its roots here, to 1851, when Caleb Rice, then an insurance agent working for Hartford-based Connecticut Mutual Life, decided to open a similar company — one owned by its policy holders — in Massachusetts. The company’s growth mirrored the nation’s — in other words, it expanded west, opening offices in several Midwestern states, and eventually reached the West Coast in 1868.

But it has always had Springfield has its base, with several headquarters facilities, including the current home on State Street, opened in 1927. Along with Smith & Wesson (because of that company’s strong brand recognition), it is the corporate entity most associated with the City of Homes.

“We have a much deeper involvement in Springfield, both from a financial perspective as well as a human-engagement perspective,” said Fyntrilakis, “in the sense of me serving on boards of directors, having our employees volunteer in the community on various things, and employees being generous with their own dollars to causes that we support or drives that we have for food or toys or things of that nature.

“It’s pretty special — it’s a meaningful degree of support,” he went on. “It goes along with being a Fortune 100 company, but it’s not just about how big we are or what people think we should do. It’s about what we think we should do and our own commitment.”

Fyntrilakis told BusinessWest that the phrase ‘corporate responsibility’ cuts across most all aspects of the company and includes employees in many departments and on many levels. Examples include everything from environmental responsibility — an important consideration for a company with such a large footprint, and one embodied in such initiatives as solar panels on the roof of the company’s headquarters and electric-car-charging stations in the parking lot — to employee benefits and training initiatives.

But perhaps the most visible component of corporate responsibility is the many actions that fall into the broad category of philanthropy or community involvement.

Historically, there are three main categories for this involvement, he said: education, economic development, and what the company calls ‘community vitality,’ and there are many examples of each.

School of Thought

Before elaborating on each area, Fyntrilakis first went into more depth about the philosophy that governs decisions on community involvement, because doing so helps explain directions taken by the company.

“We’re not ashamed to say that it’s important for our charitable activity to align with our business strategy,” he explained. “Because, in order for us to support charitable activity, our business needs to be strong.”

And one of the keys to achieving that strength (again, for the long term) is through a quality workforce and effective means of attracting and recruiting talent. Thus, many of the philanthropic initiatives within the realm of education involve initiatives that would help better train a workforce locally and also introduce young people to the company and its myriad employment opportunities. Meanwhile, initiatives within the area of community vitality are aimed at improving quality of life, but also to make the region more attractive to potential job candidates.

On the national level, he went on, many initiatives, such the LifeBridge and FutureSmart programs, are designed at enhancing the corporation’s brand and reputation, as well as empowering more Americans to become educated financially, which ties into MassMutual’s core business.

LifeBridge is a unique, free life-insurance program that helps children of income-eligible families pay for their education expenses if their insured parent or guardian passes away during the term of the policy, while the FutureSmart Challenge, conducted in conjunction with select NBA teams, stages interactive seminars at which students learn the importance of savings, career choices, staying in school and going to college, and how each has a profound impact on their future financial success.

Locally, within the category of education, said Fyntrilakis, the emphasis is on grades 6-12, with a focus on academic achievement and career pathways. Individual initiatives involve grants to specific programs to improve academic achievement, scholarships, mentoring students at the Springfield High School of Science and Technology and Putnam Vocational Technical High School (both located nearly across State Street from the company’s headquarters building), internships, job-shadowing programs, and others.

“Our hope is that we can create a pipeline for some of those young people to come and work at MassMutual,” he explained. “Many of our initatives are aimed at prompting the diverse, talented young people that we have to think about a career at MassMutual, and have a progression and a way that they can do that.”

MassMutual’s support to Springfield

MassMutual’s support to Springfield after the 2011 tornado came in many forms, from a $1.6 grant toward the rebuilding effort to a loaned executive to help draft a recovery plan.

In the realm of community vitality, support is directed toward those events and institutions that will attract people to the city of Springfield and the region as a whole, said Fyntrilakis. That list includes everything from the recent Spalding Hoophall Classic, which brought top high-school basketball players from around the country to the City of Homes for a three-day tournament, to Bright Nights, the Fourth of July fireworks, and other events staged by the Sprit of Springfield; from the SSO to CityStage and the Springfield Museums.

As with programs in the realm of education, MassMutual’s initiatives in community involvement usually go well beyond simply writing checks.

Indeed, Audrey Szychulski, outgoing executive director of the SSO, said the company’s contributions to that institution go well beyond its sizeable season sponsorship (a six-figure gift). Indeed, several officers of the company sit on the orchestra’s board, including Chief Marketing Officer John Chandler, the current chair.

“Besides funding, MassMutual has a core group of people who interact with us on a regular basis,” she explained, adding that the company has also assisted with strategic planning, marketing initiatives, introducing the SSOP to young professionals new to the region, and even a complete IT analysis. “And when it comes to a donation of that size, it’s really an investment in our general operating needs to ensure that we really can serve our community. To them, it’s not just about the concert, but the whole experience and helping to ensure that we can touch as many people as possible through outreach initiatives.”

Response to the tornado of 2011, as well as the flood of 1936 and other natural disasters, does not fall neatly into any of the three main categories of community involvement, but it does reflect the company’s sense of responsibility to the city and its residents.

“It was an extraordinary event, and we certainly wanted to step in,” Fyntrilakis said, adding that support took forms ranging from an immediate $100,000 donation to the American Red Cross to a $1.6 million contribution to DevelopSpringfield for its Rebuild Springfield Fund, to a donation of his time and energy to co-chair the rebuilding effort.

Fueling Entrepreneurship

But if the tornado does fit into a category, it would likely be economic development, said Fyntrilakis, adding this is a relatively new classification of community involvement for the company — but one that has garnered most of the headlines in recent months.

The sharpened focus on this realm dates back roughly to 2008 and the Great Recession, he told BusinessWest, noting that the company recognized a need to reach out and help the city, which was, like many former manufacturing centers, struggling to reinvent itself and stimulate new job growth.

“We stepped back and we decided that we really needed to help the community leverage the assets it had and really take advantage of opportunities to grow and strengthen its economy,” he explained. “It’s great for us to be able to do lots of things charitably, but the reality is, the better the economy is, and the better the opportunities for people to get jobs and for the tax base to grow — that’s really what’s going to help strengthen the community a lot more than charitable contributions that aren’t going to facilitate that.”

This emphasis on economic-development-related support has taken more forms, starting with a State Street Corridor initiative that remains a work in progress. As part of that endeavor, the company helped facilitate creation of DevelopSpringfield, which Fyntrilakis called a “bricks-and-mortar organization” charged mostly with developing and repurposing underutilized properties, thereby revitalizing many of the city’s neighborhoods.

Current projects include several on State Street, including development of a supermarket, reuse of the former River Inn, razed in 2013, and redevelopment of the so-called Gunn Block. Other initiatives include renovation of the Ansel Phelps House on Maple Street and DevelopSpringfield’s commitment to build an innovation center in two long-vacant buildings on Bridge Street.

That facility will become the new home to Valley Venture Mentors (VVM), another of the Difference Makers for 2015 (see related story, page A28) and one of the focal points for MassMutual’s multi-pronged efforts to promote entrepreneurship and encourage businesses to locate within Springfield.

Overall, the company is investing $6.5 million in that realm, with $1.5 million going to VVM over the next three years for a startup accelerator — the first cohort of 30 companies started its six months of programs in January — and $5 million for creation of the Springfield Venture Fund, which will invest in startups located in Springfield or willing to relocate there.

In December, video-game developer HitPoint Studios became the first company to receive an investment ($500,000) from the fund, relocating from Amherst to a suite in 1350 Main St. in Springfield.

“We kept hearing how entrepreneurs were chasing capital, and capital was dictating where folks were locating — Boston, Cambridge, and San Francisco were putting money on the table and driving people to those communities,” said Fyntrilakis as he discussed how and why the fund came about. “Those are great cities with wonderful entrepreneurial ecosystems, but we felt that we had, through VVM and others, a good entrepreneurial ecosystem in Springfield, but the early-stage capital just wasn’t available, and folks were leaving to pursue capital elsewhere.”

By providing that early-stage capital, as well as other forms of support for entrepreneurship, MassMutual is taking a somewhat bold step in the arena of community involvement, one that should pay huge dividends down the road, said Jay Leonard, a board member at VVM and one of those who helped guide it though its formative years.

“MassMutual’s support of both the accelerator and the fund has been critical,” said Leonard, who serves as an economic researcher for one of the company’s subsidiaries, Babson Capital Management, and has served as a go-between of sorts for VVM and the corporation. “The best way to provide economic development is to invest in companies that are going to be successful, and MassMutual’s doing that.”

Minkarah agreed, and returned to that word ‘holistic’ to describe the company’s community involvement, especially with entrepreneurship initiatives.

“The company has provided support for the Springfield Innovation Center and Valley Venture Mentors, and it created the Springfield Venture Fund, and you can’t just look at any of these in isolation,” he explained. “When you look at that total package, here are very well-thought-out strategic investments designed to create a physical place that will support and foster innovation and entrepreneurship, support an organization that can actually run the program, and provide funding to support startups and high-growth companies that are innovative and entrepreneurial themselves.

“These are investments that MassMutual is making in the long-term economic health of the community,” he went on, “because they believe these are strategically positioned initiatives that can have a catalytic effect.”

Flood of Memories

It’s unlikely that anyone was using the word ‘catalytic’ with any degree of frequency back in 1936.

And that term probably wouldn’t be used to describe people sleeping on cots in MassMutual’s gymnasium because the flood leveled their homes.

But times change, in some ways, and that word is certainly appropriate now.

That’s because, while the company is basically continuing a 160-year-old tradition of community involvement, it is finding new, dynamic, and in some ways groundbreaking ways for it to evolve.

And that’s one of many reasons why it is a Difference Maker.

George O’Brien can be reached at [email protected]

Community Spotlight Features
Greenfield Crafts Detailed Road Map for the Future

Mayor William Martin

Mayor William Martin says a new rail platform will help Greenfield attract residents and allow businesses in Springfield to draw from a larger pool of employees.

‘Independence.’

That’s a word Mayor William Martin uses frequently, and a goal he has set for Greenfield that the city is well on its way to achieving, in his estimation.

“Synonyms are ‘sustainability’ or ‘resiliency,’ and that is where we have focused our economic-development efforts,” he said. “We want Greenfield and its residents to become as independent as possible.”

To that end, an important initiative kicked off last month when Greenfield Light and Power began operating as a municipal aggregation plan to provide electricity. The town gained final approval and certification for the plan from the Department of Public Utilities in October.

Greenfield has a contract with Peregrine Energy Group to develop the innovative initiative, which will not only bring lower-cost electricity to the community, but includes measures to procure it from renewable sources.

“Our price is fixed and is about .0125 per kilowatt hour,” Martin said, adding that the variable rate from Western Mass. Electric was about .014 per kilowatt hour at the time of the interview. “Although it may not seem like much of a difference, it adds up when you factor in millions of kilowatt hours,” he explained.

The mayor said it’s important for the town to be able to offer competitive pricing because reports from the U.S. Small Business Bureau show small businesses account for 60% to 80% of the jobs in the U.S., and the top obstacle they face in New England and Massachusetts is the cost of electricity.

“We want to continue to help existing companies in Greenfield expand as well as facilitate and accommodate the Yankee ingenuity and entrepreneurial spirit of businesses that are an idea in someone’s garage,” said Martin as he outlined steps taken over the past three years to bring the municipal aggregation plan to fruition.

Greenfield Light and Power also plays into Greenfield’s commitment to a green economy and environment, because power purchased will be generated from renewable energy sources.

“We were the first city in the state to be designated as a green community,” Martin said. “We worked hard for this and can only get better. We already have a 2.5-megawatt solar farm and can create new solar and hydroelectric projects. We will eventually produce all of the electricity that we need and move it into our aggregation plan.”

The successful establishment of the municipal aggregation plan, coupled with the Green Communities Act of 2008, which gave municipalities the opportunity to seek independent telephone and Internet service, laid the groundwork for a telecommunications or (fiber-optics) light plant also designed to further Greenfield’s independence.

“I want us to have our own Internet provider and phone company,” Martin told BusinessWest, noting that he conceived the idea three years ago.

Steps to establish what’s known as Greenfield TelNet were enhanced in 2012-13 when the Mass Broadband Institute laid seven miles of fiber-optic line in the town as part of a project to increase broadband access to communities along Interstate 91 (more on that later).

Other projects designed to make Greenfield a more attractive place to live, work, and own a business include the town’s new, handicapped-accessible rail platform located behind the John W. Olver Transit Center. It was completed in December, and in addition to stops by Amtrak on its reconfigured Vermonter line, commuter rail service has been proposed that would run between Springfield and Greenfield four times a day, with stops in Holyoke and Northampton as well as Springfield.

Martin said a state transportation-funding bill passed last year includes $30 million to acquire and retrofit older MBTA commuter-rail locomotives for the line.

He hopes the new rail service will entice people to live in Greenfield and commute to jobs in Springfield, or travel to the town from Vermont, park there, and use the train to get to work. “People hired for the MGM casino could avoid congestion on I-91. Plus, it will give businesses in Springfield options to hire people out of the immediate job pool,” he said.

Net Gains and Concrete Results

Martin’s telecommunications proposal received approval from the Town Council two years in a row, and the town is waiting to get the legislative approval necessary to hold a special election for voters on April 14. Martin hopes the approval will come through and residents will approve Greenfield TelNet at that time.

However, steps have already been taken in an effort to shrink the time frame to implement service while following the process. The town partnered with Holyoke Gas and Electric to ultilize its fiber-optics network to create voice over IP telephone service and also contracted with Crocker Communications to install and maintain it. As a result, the phone service was changed over to VoIP in Town Hall several weeks ago, which Martin said will save about $158,000 a year. After wrinkles are worked out in the system, the town’s schools will also be outfitted with the new phone system.

“The next step will be Internet access, and we hope to develop strong partners to provide and service it for the city and for our residents and businesses at a future date, which could result in a huge cost savings for everyone. We want to guarantee the future use of fiber optics and make sure that bandwidth is not reserved for those who can afford higher rates,” Martin said. “Our plan includes installing wireless Internet access downtown in the future, which would be free to housing authorities. It would also guarantee the existence of Greenfield Community Television, and the possibilities would be unlimited.”

However, he added that the town is in discussions with Comcast to renew its contract, because it wants to leave all its options open.

Meanwhile, Martin said Greenfield has a number of other significant projects underway to spur economic growth. Construction of a new, $66 million Greenfield High School is expected to be complete in August, and the new $60 million Franklin County Courthouse is slated to be finished in two years.

“There is also a lot of private investment taking place,” the mayor told BusinessWest, noting that the owner of the block downtown that houses Wilson’s department store is putting together a proposal for a hotel and banquet hall that would occupy the upper stories of the building over the store and include new construction on the Chapman Street side of the property, which abuts a parking lot.

It would recreate the 19th-century hotel that once existed there, Martin said. “It served the bustling economic activity in the area, and was supported by industry and businesses. We haven’t seen the proposal yet, but a new boutique hotel would be important, as it would give people a place to stay overnight and would be another asset to our downtown.”

Patriot Care, a licensed and experienced medical-marijuana company, is also nearing the permitting phase for rehabilitating a historic building on the western part of Main Street.

“The $1 million project is expected to begin in the spring,” Martin said. “We are focusing on rehabilitating buildings from the early 1900s of Greenfield’s heyday.”

He added that the state has accepted a proposal to conduct a feasibility study for a new library, the school administration office is moving from Davis Street to Main Street, and the public safety commission has selected a site and formed a committee to move forward on a new public-safety complex that would house the fire and police departments.

In addition, “the Ford Toyota dealership on Main Street is building two new showrooms behind its present structure, which will separate the brands and showcase them in larger, more modern facilities. In addition, a new $2.5 million Cumberland Farms on Federal Street will be finished in a few weeks, and there is a proposal for a new Dunkin’ Donuts and Sunoco Convenience Store on Federal Street, which is the second-largest commercial area in the city.”

Baystate Franklin Medical Center is also adding a new, $23 million surgical wing to the hospital, which is expected to be open next year. In addition, Baystate purchased the former Holy Trinity School and convent across the street and has plans to demolish them and erect a medical professional building on the property.

Another project that has ties to the city’s history involves the Wiley and Russell Dam. It was scheduled to be demolished years ago, but the town requested that the Department of Conservation and Recreation Office of Dam Safety conduct a new review last November. As a result, it has been reclassified from a significant-hazard-potential dam to a low-hazard-potential dam, which means a failure would not be likely to result in any loss of life or significant damage to property.

The dam, which has a V-shaped waterfall just upstream of the Meridian Street Bridge, does need some repair. But in addition to making plans for that work, Greenfield officials are exploring the possibility of constructing a fish passage at the site with the U.S. Fish & Wildlife Service and the Massachusetts Division of Marine Fisheries.

Martin said the dam speaks to the town’s history, and in the 1800s, two businesses existed at its base, which include a company whose genesis led to the development of Kennemetal Inc.

Last July, that firm announced plans to expand its Greenfield operation with a $5 million investment in infrastructure, new equipment, and machinery. The expansion will result in 50 new jobs, which will be added over the next five years. Martin said the company’s decision to invest in the town is particularly significant because Greenfield was pitted against a site in South Carolina that Kennemetal considered after it closed its factory in Vermont.

Argotech is another Greenfield business that employs skilled workers and has plans to expand. “The company is based in our industrial park and is investing $20 million over the next 10 years in new equipment,” the mayor said.

He explained that the city is working with Greenfield Community College, Franklin County Technical School, and the Regional Employment Board to make sure both of these companies will have access to a pool of people trained in the specific job skills required in their industries.

“We talked about this and about our utility plan during our pitch to Kennemetal, and told them what we could provide in terms of training and power savings,” Martin said. “It’s the type of accommodation and collaboration we facilitate to help large businesses move to Greenfield or expand here.”

The town has also taken over a 100-year-property on an 11-acre site on Federal Street, and put out a request for proposals to redevelop 75,000 square feet of former factory space in a commercial condominium on the site obtained in December through the Bankruptcy Court. Greenfield also purchased the undeveloped half of the property from the court, which contains three playing fields on 6.62 acres the city had been leasing for $1 a year from Lunt Silversmiths.

“The entire property has been rezoned,” Martin said.

He added that Greenfield’s location and affordable housing also make it an attractive place to live and work. “We are the junction between Routes 2 and I-91 and have been known as The Crossroads since the Village of Deerfield was established,” he said. “Businesses are expanding here and are coming to Greenfield because they see it as a safe investment. We have shown that we can maintain a stable tax base of $1.36 million, and we are very competitive when it comes to the cost of electricity.”

Secure Future

Martin believes the measures that Greenfield is taking to become independent will bear fruit and make the town more resilient.

“Some people are guessing that the future will be different. But we guess we will be prepared for whatever it holds; we’ll have as many options as possible,” he told BusinessWest.

And that’s a solid blueprint for a sustainable economy.

Greenfield at a glance

Year Incorporated: 1753
Population: 17,456 (2010)

Area: 21.89 square miles

County: Franklin

Residential Tax Rate: $22.51
Commercial Tax Rate: $22.51
Median Household Income: $33,110 (2010)
Family Household Income: $46,412 (2010)
Type of government: Mayor; Town Council
Largest Employers: Baystate Franklin Medical Center; Town of Greenfield; Greenfield Community College

* Latest information available

Law Sections
New Parental-leave Law Will Soon Impact Bay State Employers

By ROBERT ZYWNO, Esq.

Robert Zywno

Robert Zywno

The subject of parental leave has received a lot of attention in the media following President Obama’s recent focus on family issues in this year’s State of the Union speech. Indeed, the president has since directed federal agencies to grant their employees six weeks of paid parental leave and is pushing Congress to grant them six more.

Receiving less attention is the Bay State’s new law on parental leave, which goes into effect on April 7. Former Gov. Deval Patrick signed the law, called the Massachusetts Parental Leave Act (MPLA), on Jan. 7, in his final days as governor. The law replaces the Massachusetts Maternity Leave Act (MMLA), which currently only provides leave to expecting and adopting mothers, while the MPLA will extend eight weeks of unpaid leave to both men and women.

The new law makes several other notable changes to the MMLA as well.

Beyond extending leave rights to men, the MPLA also expands the purposes for which employees can take parental leave. Under the MMLA, employees are allowed eight weeks of unpaid leave for childbirth or for adopting a child under the age of 18 (or, alternatively, under the age of 23 if the child is physically or mentally disabled). In addition to these purposes, the MPLA will also allow employees eight weeks of unpaid parental leave if a child under the age of 18 (or, alternatively, under the age of 23 if the child is physically or mentally disabled) is placed with them pursuant to a court order. Accordingly, employers should update their policies to allow employees leave in such circumstances.

In extending parental-leave rights to men, the MPLA does provide an employer-friendly benefit. If an employer has two employees who are together expecting, adopting, or having a child placed with them pursuant to a court order, the MPLA only requires that the employees receive a total of eight weeks of leave between them both. Thus, the employer is not required to provide eight weeks of leave to each of the two employees.

Other changes under the MPLA are more employee-friendly. For instance, employers who require employees to complete an initial probationary period should be aware that, under the MPLA, employees are eligible for parental leave after completing just three months of their initial probationary period. This differs from the MMLA, which requires that employees successfully complete their entire initial probationary period. Otherwise, the MPLA will continue to allow employees with no initial probationary period leave after three months of employment.

The MPLA generally carries forward the same requirements for notice that employees are currently required to give under the MMLA. If an eligible employee intends to take parental leave, the employee must give the employer at least two weeks notice. However, the MPLA will allow employees some leniency in providing notice where the MMLA does not. If an employee cannot provide two weeks notice of parental leave for reasons beyond the employee’s control, the MPLA will allow the employee leave if he or she provides notice as soon as practicable.

The most substantial change in the MPLA requires an employer who grants an employee more than eight weeks of parental leave to return the employee to the same or similar position and benefits if the employee does, in fact, take more than eight weeks of leave. Under the MMLA, employees do not currently receive such job protection beyond eight weeks, even if the employer grants more than eight weeks of leave.

The MPLA, however, does provide a way for employers who wish to grant more than eight weeks of parental leave to do so while still limiting job protection to just eight weeks. To do so, the employer must, prior to the employee taking leave, provide written notice that the employee risks losing his or her position and benefits if the employee takes more than eight weeks of leave.

Notably, like under the MMLA, an employer will still not be required to return an employee back to the same or similar position, regardless of the amount of parental leave taken, if other employees in the business with equal length of service and status have been laid off due to economic or operating conditions. However, like under the MMLA, the employee retains preferential consideration for other positions the employee may have been entitled to as of the date of leave.

The MPLA also continues the MMLA’s requirement that employers post a notice in the workplace about parental-leave rights. However, where the MMLA only requires that employers post a copy of the law, the MPLA requires that the notice be conspicuous and describe the law as well as the employer’s policies on parental leave.

Employers should further take note that any violation of the MPLA will soon be a violation of M.G.L. c. 151B, the Massachusetts law prohibiting employer discrimination, retaliation, and harassment in the workplace. Accordingly, of the claims that employees and former employees may now bring against an employer through the Massachusetts Commission Against Discrimination, among them will soon be claims for failure to restore an employee to the same or similar position after taking protected parental leave, as well as for any other violation of the MPLA.

Like the MMLA, the MPLA generally applies to employers with six or more employees. Accordingly, Massachusetts businesses with six or more employees should consult with an attorney and review their leave policies to ensure compliance with MPLA requirements before they go into effect on April 7.


Robert Zywno is an attorney at Royal LLP, a woman-owned, boutique, management-side labor and employment law firm. Royal LLP is a certified women’s business enterprise with the Massachusetts Supplier Diversity Office, the National Assoc. of Minority and Women Owned Law Firms, and the Women’s Business Enterprise National Council; (413) 586-2288; [email protected]

Law Sections
The NLRB’s ‘Quickie’ Election Rule Is Coming This April

By AMELIA J. HOLSTROM, Esq.

Amelia Holmstrom

Amelia Holmstrom

Any employer that has been through a union-representation election knows the importance of time. The longer the time frame between the filing of the union’s petition and the election, the more time the employer has to educate and communicate with employees about the merits of remaining union-free.

This time period also gives the employer time to train its supervisors how to respond lawfully to the union’s organizing campaign. But beginning in April, that time frame will be drastically reduced. The National Labor Relations Board’s (NLRB) election rules are changing. The NLRB’s new election rule, frequently referred to as the ‘quickie’ election rule, will dramatically shorten the time period between the filing of a petition and the election.

The new rule means significant changes for employers. Under the current rule, the time between the filing of the petition and the election is generally 38 to 42 days, although it may be slightly longer. The new rule, however, will reduce that time period to around 19 or 20 days. Most importantly, this shortened time frame means that unions will now have more control over the timing of what will be ambush elections, purposefully designed to limit an employer’s ability to respond and educate its employees. Additionally, employers will have limited opportunities to raise challenges to the fairness and legality of the election process.

Under the current election rules, a petition filed by a union and hearing notice is faxed to the employer on the day that the petition was filed. The hearing date to determine voter eligibility and the time and place of an election is scheduled within seven to 10 days after the petition is filed. If the parties agree on matters at the hearing, the regional director issues a decision and direction of election, scheduling the election no more than 42 days from the date the petition was filed. The employer then has seven days from the direction of election to provide a list of eligible voters, including their names and addresses only.

Under current procedures, whenever the union and the employer cannot agree on matters at the hearing, the employer has a right to litigate such issues, file a post-hearing brief seven days after the hearing, and ask the regional director to resolve disagreements before an election is scheduled. The NLRB’s regional director then issues a decision, and the employer has 14 days to request board review of the regional director’s decision.

The NLRB also schedules the election for 25 to 30 days after the decision by the regional director, and the employer must provide a list of eligible voters, including names and addresses only, seven days after the regional director’s decision. Requests for review may result in a stay of the election or a delay in opening the ballot box on election day.

Beginning in April, however, the election rules are changing.

Under the ‘quickie’ election rule, pre-election hearings will be limited to a determination of whether an election should be conducted. Those hearings must begin eight days after the NLRB issues a notice of hearing. The new rule now requires the employer to submit a “statement of position,” generally no later than one business day before the hearing. This statement must include the identification of any issues the employer has with the petition plus a list of prospective voters with their job classifications, shifts, and work locations.

Any issues not included in the statement are deemed waived. The new rule also gives the NLRB the ability to limit the presentation of evidence at the hearing to evidence it believes is relevant to the existence of a “question concerning representation.” The rule also grants the hearing officer discretion over the filing of post-hearing briefs.

Additionally, the employer must provide a list of eligible voters, including the names, addresses, e-mail addresses, telephone numbers, work locations, shifts, and classifications within two work days of the decision. The rule eliminates the recommendation that the regional director should ordinarily not schedule an election sooner than 25 days after the direction of election.

In addition to these timing challenges, the new election rule also restricts the parties’ right to file a pre-election request for review of a regional director’s decision and instead puts all such requests off until after the election. Board review of the regional director’s decision will be discretionary, and the circumstances under which a request for review will be granted are substantially narrowed. In other words, employers may be denied the opportunity to challenge pre- and post-election rulings.

Each year Bloomberg BNA releases mid-year NLRB election statistics. According to the statistics for 2013 and 2014, unions have been winning representation elections between 65% and 70% of the time. However, under the ‘quickie’ election rule, we expect that unions may be able to win more frequently in the future.

Employers need to understand the increased risk and be ready to act quickly when they learn that a petition has been filed. Employers concerned that they are at risk of a union-organizing drive should reach out to experienced labor counsel for assistance before it’s too late.

Amelia J. Holstrom joined Skoler, Abbott & Presser in 2012 after serving as a judicial law clerk to the judges of the Connecticut Superior Court, where she assisted with complex matters at all stages of litigation. She is a graduate of Western New England University School of Law, where she was the managing editor of the Western New England Law Review. Her practice is focused in labor law and employment litigation; (413) 737-4753; [email protected]

Briefcase Departments

Federal $10M Grant Will Help Improve Long Island Sound
GREENFIELD — The Connecticut River Watershed Council (CRWC) is one of seven partners receiving a $10 million federal grant funded through USDA’s Regional Conservation Partnership Program. This new project brings together seven partners to improve the health of Long Island Sound. The funding will be matched dollar for dollar by other local, state, and private funding sources. Excess nutrients have been identified as the primary driver of hypoxic conditions (lack of oxygen) in Long Island Sound and are also impacting upland water resources within the watershed, which encompasses areas of Connecticut, Massachusetts, New Hampshire, New York, Rhode Island, and Vermont. This project will develop a comprehensive, whole-farm, management-certainty program for farmers in the area and use both working lands and easement programs to improve soil health and nutrient management, establish community resiliency areas with a focus on enhancing riparian areas, and institute a land-protection program to protect agricultural and forestry areas. “The council is very pleased to be one of the many partners on this important project to improve the health of both the Connecticut River basin and Long Island Sound,” said CRWC Executive Director Andrew Fisk. “Funding will allow CRWC to continue working with landowners on restoration projects on their land that will improve our rivers and protect their investment in productive farm and forest land.” The Connecticut River contributes more than 70% of the freshwater to Long Island Sound and plays an important role in the health of the sound. “We are proud to be working with landowners to help them do their part to restore and protect the public’s water,” noted Fisk. “Many individuals working together across the entire watershed will have a great impact to improve the health of our rivers and Long Island Sound.” The Connecticut River Watershed Council works to protect the watershed from source to sea. To learn more, visit www.ctriver.org.

Construction Employment Increases in 40 States
WASHINGTON, D.C. — Construction firms added jobs in 40 states and the District of Columbia between December 2013 and December 2014, while construction employment increased in 38 states and D.C. between November and December, according to an analysis of Labor Department data by Associated General Contractors of America. “Part of the reason for the positive December construction employment figures was the exceptionally harsh weather in much of December 2013 and November 2014 and milder-than-normal weather in December 2014,” said Ken Simonson, the association’s chief economist. “Nevertheless, the underlying trend is very positive, with construction employment expanding at more than double the rate for total non-farm payroll jobs.” Texas added more new construction jobs (47,500 jobs, 7.7%) between December 2013 and December 2014 than any other state. Other states adding a high number of new construction jobs for the past 12 months included Florida (34,300 jobs, 8.9%), California (26,000 jobs, 4.0%), Illinois (20,200 jobs, 10.6%) and Washington (14,100 jobs, 9.5%). North Dakota (25.7%, 8,300 jobs) added the highest percentage of new construction jobs during the past year, followed by Utah (13.4%, 10,100 jobs), Wisconsin (12.7%, 12,400 jobs), and Arkansas (12.6%, 5,800 jobs). Ten states shed construction jobs during the past 12 months. West Virginia lost the highest percentage (-9.1%, -3,000 jobs). Other states that lost a high percentage of jobs include Mississippi (-7.5%, -4,000 jobs), Hawaii (-4.5%, -1,400 jobs), and Arizona (-3.4%, -4,300 jobs). Arizona lost the most construction jobs between December 2013 and December 2014, followed by Mississippi, West Virginia, and Ohio (-2,500 jobs, -1.3%). Thirty-eight states and the District of Columbia added construction jobs between November and December. New York (6,400 jobs, 2.0%) added the most jobs, followed by Illinois (6,000 jobs, 2.9%), Texas (5,100 jobs, 0.8%), and North Carolina (4,100 jobs, 2.3%). Association officials said the latest construction employment figures are consistent with the optimism many contractors expressed in the association’s recently released annual “Construction Hiring and Business Outlook.” According to the outlook, 80% of contractors report plans to add new construction jobs in 2015. In addition, a majority of contractors expect demand for most construction-market segments this year to grow. “The construction industry appears on track to add many new construction jobs in 2015,” said Stephen Sandherr, the association’s CEO.

BCBS Grants to Support Care for Vulnerable Populations
BOSTON — Individuals with behavioral health and other medical issues are among the highest-need, most complex patients in the healthcare system but rarely receive care that integrates both aspects of treatment. The Blue Cross Blue Shield of Massachusetts Foundation’s new, $1.3 million grant program, called Fostering Effective Integration of Behavioral Health and Primary Care, will support 10 organizations — including one in Western Mass., the Center for Human Development — that are currently implementing collaborative, co-located, and integrated service models for patients with a range of medical and behavioral-health needs, including support for their families. The National Co-morbidity Survey Replication shows that 68% of adults with a severe behavioral-health disorder have at least one chronic medical condition, and 29% of adults with a chronic medical condition have serious mental illness. Moreover, those with a mental illness live far shorter lives than those without, partly due to treatable medical conditions and inadequate access to medical care. Better coordination of primary care and behavioral health — including early identification, timely and regular treatment, and rehabilitation and recovery supports — is important to improving health care outcomes and potentially controlling costs for people with behavioral-health needs, said Audrey Shelto, president of the BCBS of Massachusetts Foundation. “We believe the time is now to invest in and evaluate programs that have experience providing primary care and also treating mental-health and substance-use disorders to help define what truly constitutes an effective integrated model of care.” The grantee organizations represent a variety of provider types — community health centers, community-based behavioral-health centers, and hospital-based programs — located throughout the entire state. “We are thrilled to be working with some of the most experienced healthcare providers in the Commonwealth and look forward to sharing information and collaborating on this critical issue,” said Shelto. The local grantee, the Center for Human Development (CHD), has created a project in partnership with two health centers to provide integrated care to seriously mentally ill adults and individuals with substance-use disorders. The health centers — Caring Health Center of Springfield and Holyoke Health Center — provide integrated primary care, care management and wellness services, while the Western MA Recovery Learning Community provides peer-guided wellness groups and peer specialists. The largest cluster of patients is within the Department of Mental Health-funded Community-Based Flexible Supports program, identified as ‘super-utilizers’ with high rates of avoidable ED visits. The program provides primary-care services to people with serious mental illness on site at a CHD community mental-health center, with a focus on patients with diabetes, pre-metabolic syndrome, and high risk for cardiovascular disease. Chronic-disease management and wellness programs are provided by primary-care nurses and peer specialists, and patients involved with the integrated care program experience reduced wait times when seeking medical care at the respective health centers. The focus of the foundation’s one-year grants is the evaluation and assessment of integrated-care programs that demonstrate the greatest likelihood of effectiveness across a range of domains such as increased access, improved outcomes, greater patient engagement, and reduced costs. The foundation will document the success factors, barriers, and challenges faced by grantees with the intent of making a longer-term investment in promising, replicable models in the future. For more information, visit www.bluecrossmafoundation.org.

Business Confidence Index Soars in 2014
BOSTON — The Associated Industries of Massachusetts Business Confidence Index ended 2014 at 57.3, 7.1 points above last December’s level. “This is the index’s highest reading since July 2007, before the Great Recession, and it concludes the best quarter since that period,” said Raymond Torto, chair of AIM’s Board of Economic Advisors (BEA) and lecturer at Harvard Graduate School of Design. “There is reason to believe, moreover, that this upwelling in confidence will prove more lasting than the increase of early 2012, which was undone by fiscal conflict in Washington.” In 2014, Torto noted, “business confidence survived a stress test of economic contraction in the first quarter, then gained in eight of the last 10 months of the year. Fundamentals are looking much better — unemployment is down and job creation is running strong nationally and in Massachusetts, which shows up in rising consumer confidence; the federal deficit and the trade deficit are shrinking; and, of course, the stock market has done well. Despite significant areas of weakness in the global economy, Massachusetts employers have ample cause to be optimistic.” The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. The sub-indices based on selected questions or categories of respondent experienced a mix of gains and losses from November to December, but all were up from a year before. The Massachusetts Index, assessing business conditions within the Commonwealth, added one point on the month to 56.1, and the U.S. Index of national business conditions was up four-tenths to 50.1. “This is the third time since the recession that U.S. Index reached 50, but so far it has not held that level,” said BEA member Paul Bolger, president of Massachusetts Capital Resource Co. “Respondents with 100 or fewer employees still tend to rate national conditions negatively, while larger firms are on the positive side. Compared to last December, the state indicator was up 9.1 points, while its national counterpart gained 5.3 points.” The Current Index, which assesses overall business conditions at the time of the survey, was up 1.2 points to 56.2, while the Future Index, measuring expectations for six months out, shed one-tenth to 58.4. The annual gains were 7.6 and 6.8, respectively.

Departments People on the Move

Robinson Donovan, P.C., announced the promotion of two attorneys to Partner: Jeffrey Trapani, Esq. and Michael Simolo, Esq.

Jeffrey Trapani

Jeffrey Trapani

Mike Simolo

Mike Simolo

Trapani, who joined the firm in 2007, concentrates in civil litigation, including insurance defense, employment law, municipal liability, business litigation, and professional malpractice. He also represents landlords in summary-process actions and housing-discrimination claims, and insurance companies in unfair-settlement claims and coverage issues. “Jeff is highly deserving of this designation,” said Nancy Pelletier, Esq., head of the Litigation Department at Robinson Donovan. “His expertise in civil litigation — both in the courtroom as well as in mediations and arbitrations — is a true asset to our firm.”
Simolo, who joined the firm in 2009 and specializes in corporate and business counseling, estate planning, and litigation, plays a number of roles at Robinson Donovan, including supervising the organized transfer of wealth from clients to their beneficiaries. “Michael has deep knowledge of our shared practice areas and is a constant source of insight,” said Jeffrey Roberts, Esq., managing partner at Robinson Donovan. “He forms great relationships with his clients, getting to know their circumstances and helping them develop the kind of foresight that is beneficial for them in the long run.”
•••••
Monson Savings Bank recently announced three promotions:
Robert Chateauneuf

Robert Chateauneuf

Corinne Sawyer

Corinne Sawyer

Robert Chateauneuf has been promoted to Vice President, Commercial Loan Officer. He joined Monson Savings Bank in 2012 as assistant vice president and is a key member of the bank’s commercial-lending team. He possesses indepth knowledge of the Western Mass. small-business marketplace and is a trusted advisor to business customers. He is a member of the 2014 class of BusinessWest’s 40 Under Forty, and is a graduate of UMass Amherst;
Corinne Sawyer has been promoted to Vice President, Business Development Officer. She joined Monson Savings Bank in 2001 and was promoted to assistant vice president in 2007. She works with the bank’s business customers to optimize cash flow, financial workflow, and efficiency using the bank’s deposit, cash-management, and eBanking products. She serves on the board of directors of the East of the River Five Town Chamber of Commerce and is a graduate of Elms College;
Dodie Carpentier

Dodie Carpentier

Dodie Carpentier has been promoted to Human Resources Officer. She joined Monson Savings Bank in 2006 as assistant branch manager and was promoted to branch manager in 2008. In 2012 she assumed a dual role as branch manager and education coordinator. With her growing interest in training and HR, she obtained certification in Supervision in Banking and Human Resources Management from the Center for Financial Training. She was awarded the position of human resources officer after an extensive search to replace her predecessor, Elaine Grimaldi, who retired last year.
•••••



Matthew Boilard

Matthew Boilard

The local, family-owned-and-operated supplier of building supplies A. Boilard Sons Inc., announced that Matthew Boilard has joined the family business. His appointment as Sales Associate continues a legacy of family leadership, now in its fourth generation. “This company has always been a part of my life, and I look forward to adding my own outside perspective to the business,” he said. “I’m proud to have an opportunity to be part of a family business, and my goals are to grow the business and look for new opportunities to help it succeed.” Boilard is a 2011 graduate of Bentley University, where he earned a bachelor’s degree in corporate finance and accounting.
•••••
Jewish Geriatric Services has named Anne Thomas Vice President of Residential Services and Administrator of the Leavitt Family Jewish Home. Thomas brings more than 25 years of diverse experience in elder healthcare to this position. She will be responsible for the day-to-day management of the Joint Commission-accredited, 200-bed, long-term-care and short-term-rehabilitation facility located in Longmeadow, and will also oversee management at Ruth’s House Assisted Living and Genesis House. Before joining the nursing home, Thomas served as the executive director and administrator of Hebrew Senior Life in Dedham, the largest provider of elder care in the Boston metropolitan area. In this role, she oversaw the day-to-day operations of more than 500 employees and 268 residents and their families, and was responsible for all aspects of financial and clinical outcomes. She also spearheaded the opening of a state-of-the-art healthcare center in the small-house model of care, which honors resident choice and quality of life. Prior to this, Thomas served as vice president/assistant administrator of Schervier Nursing Care Center, a member of the Bon Secours Health Care system, in Riverdale, N.Y.; and director of Chelsea Adult Day Health Care Center in New York City. Thomas is a member of Leading Age Massachusetts, the American College of Nursing Home Administrators, and the Assoc. of Health Care Executives. She holds a master’s degree in social work from Hunter College in New York, and a bachelor’s degree in social work from Providence College in Rhode Island. She is licensed as a nursing-home administrator and social worker, and is certified as a yoga instructor.
•••••
Dr. Holly Michaelson

Dr. Holly Michaelson

Dr. Holly Michaelson of Cooley Dickinson Medical Group General Surgical Care was among 1,640 initiates from around the world who recently became fellows of the American College of Surgeons (FACS). Michaelson received a medical doctorate from Temple University Medical School and completed a general surgical residency at Drexel University College of Medicine. She earned board certification from the American Board of Surgery in 2005, and is the director of minimally invasive and robotic surgery at Cooley Dickinson Hospital. Michaelson has a strong professional interest in advanced minimally invasive procedures, particularly surgeries of the colon and gastrointestinal tract as well as breast surgery. She holds membership in the Alpha Omega Alpha Honor Medical Society. The American College of Surgeons honored new initiates during its convocation ceremony at the college’s 2014 annual Clinical Congress in San Francisco. By meeting the college’s stringent membership requirements, fellows of the college earn the right to use the designation FACS (Fellow, American College of Surgeons) after their names. An applicant for fellowship must be a graduate of an approved medical school; must have completed advanced training in one of the 14 surgical specialties recognized by the college; must possess certification by an American surgical specialty board or its Canadian equivalent; and must have been in practice for at least one year at the time of his or her application. Before admission into fellowship, the surgeon must further demonstrate ethical fitness and professional proficiency, and his or her acceptance as a fellow of the college must be approved by three-fourths of its board of regents. The American College of Surgeons is a scientific and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and to improve the quality of care for the surgical patient.
•••••
The Gray House inducted Teresa Spaziani to a three-year term on its board of directors at its January board meeting. Also elected were four new officers for one-year terms:
Michael Walsh, President;
David Chase, Vice President;
Paul Mitus, Treasurer; and
Candace Pereira, Secretary.
Spaziani is a quality-assurance manager at the Children’s Study Home in Springfield. She has held that position since February 2014. Previously, she was its community relations and outreach manager. Spaziani holds a bachelor’s degree in business administration from Western New England University, graduating magna cum laude in 2012. Walsh was the current board president and was re-elected for another one-year term. He is an adjunct instructor in Political Science at Westfield State University and a consultant and legal advisor at MIRA Associates. Chase has more than 20 years of banking experience. He is a vice president and commercial lender at Hampden Bank in Springfield. Mitus previously served as vice president. He has 25 years of banking experience and is currently a portfolio manager at Hampden Bank. Pereira has more than 10 years of banking experience. She is a commercial-portfolio loan officer for Farmington Bank in West Springfield. The Gray House is a small, neighborhood human-service agency located at 22 Sheldon St. in the North End of Springfield. Its mission is to help neighbors facing hardships to meet their immediate and transitional needs by providing food, clothing, and educational services in a safe, positive environment.
•••••
The American Assoc. of Community Colleges has selected HCC professor emerita, alumna, and major donor Elaine Marieb for its 2015 Outstanding Alumni awards. Marieb taught anatomy and physiology at Holyoke Community College for 25 years after receiving her Ph.D. in zoology from UMass. While teaching, she enrolled in HCC’s Registered Nursing program, earning her associate degree. Her teaching and education led her to write a series of anatomy and physiology textbooks that have gone on to become international bestsellers. Last year, Marieb donated $1 million toward HCC’s Building Healthy Communities fund-raising campaign, which is supporting two building projects at the college, a new Center for Health Education on Jarvis Avenue, and the Center for Life Sciences on campus. The AACC award recognizes community-college alumni for their career achievements, philanthropic contributions, and inspirational impact.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

HAMPDEN SUPERIOR COURT
Daviau Construction, LLC v. Complete Restoration Solutions Inc.
Allegations: Failure to pay under the terms of a construction contract: $28,010
Filed: 12/30/14

Prospect Builders Inc. v. Elmcrest Country Club
Allegations: Non-payment of construction labor and materials provided: $33,378.22
Filed: 12/16/14

Quality Health Ideas Inc. v. Accountable Care Associates Inc.
Allegations: Breach of contract and breach of implied covenant of good-faith and fair dealing: $955,916.00
Filed: 12/23/14

USNE Inc. v. Prime Solutions Inc., Sune Monson I, LLC, and Pro-Tech Energy Solutions Inc.
Allegations: Non-payment of labor and materials: $118,843.30
Filed: 12/18/14

HAMPSHIRE SUPERIOR COURT
Ian Hogan v. Gary M. Bombardier, M.D., Louis J. Durkin, M.D., Holyoke Medical Center, and Mercy Medical Center
Allegations: Tortious interference with business relations causing plaintiff to lose his job and restrict future employment: $450,000
Filed: 12/9/14

Michael J. Kocak, personally and as administrator for the estate of John W. Kocak v. Apple New England, LLC d/b/a Applebee’s Neighborhood Bar and Grill
Allegations: John Kocak was a patron at Applebee’s where he choked on food and later died as a result: $25,000+
Filed: 12/4/14

Vincent O’Connell and Katharine Swanson v. George Propane Inc.
Allegations: Negligence in winterizing of heating system causing damage to property: $42,000
Filed: 11/17/14

NORTHAMPTON DISTRICT COURT
Cheryl A. Vaid v. Seneca Foods Corp. and Stop and Shop Companies Inc.
Allegations: Negligence in food packaging and breach of implied merchantability: $25,000.00+
Filed: 12/9/14

SPRINGFIELD DISTRICT COURT
Thomas Publishing Co., LLC v. Diecutting Tooling Services Inc.
Allegations: Non-payment of advertising services rendered: $3,938.40
Filed: 11/24/14

WESTFIELD DISTRICT COURT
Horizon Beverage Co. Inc. v. Buck Pond Enterprise Inc., f/d/b/a Tommy D’s
Allegations: Non-payment of goods sold and delivered: $3,929.16; Filed: 11/21/14

Daily News

BOSTON — Employers are more confident about the Massachusetts economy than they have been in 14 years. In the latest Business Confidence Index released by Associated Industries of Massachusetts (AIM), employer confidence in the Bay State economy surged 3.2 points to 59.3, on a 100-point scale, in January. Overall business confidence rose for the fifth consecutive month, to 58.1, while the U.S. Index of business conditions nationally rose 4.0 points to 54.1.

“These are landmark figures,” said Katherine Kiel, professor of Economics at the College of the Holy Cross and a member of the AIM board of economic advisors. “The national indicator is at a level not seen since before the Great Recession, in August 2007, and its state counterpart had not been this high since before the previous recession, in December 2000. Business confidence in Massachusetts conditions, like total statewide employment, did not fully recover from that earlier downturn before the next one hit.”

Added Richard Lord, AIM’s president and CEO, “our members rate conditions within the Commonwealth better than they have been in 14 years.” Lord noted that the January Business Confidence Index survey included a question asking employers how they saw Massachusetts as a place to do business in 2015. “Forty-two percent of respondents chose ‘the best’ or ‘very good,’ while only 8% went with ‘below par,’” he said. “It’s a credit to our business community, our workforce, and our political leadership that employer perceptions are so positive.”

AIM’s Business Confidence Index has been issued monthly since July 1991 under the oversight of its board of economic advisors. Presented on a 100-point scale on which 50 is neutral, the index attained a historical high of 68.5 in 1997 and 1998; its all-time low was 33.3 in February 2009. Economists say rising confidence leads to economic growth.

“When the Federal Reserve notes strong job growth and solid expansion, as it did in its assessment last week, it’s important to recognize that businesses are creating those jobs because they are feeling confident about the future,” said Raymond Torto, chair of AIM’s board of economic advisors (BEA) and lecturer at Harvard Graduate School of Design.

The cheers for the economy were not, however, without reservation. The Current Index, tracking employers’ assessment of existing business conditions, edged off one-tenth to 56.1, while the Future Index, measuring expectations for the next six months, added 1.7 to 60.1. Meanwhile, the three sub-indices related to survey respondents’ own operations all weakened in January. The Company Index, in which employers assess the situations of their own operations, was down a point to 59.1; the Sales Index shed six-tenths to 60.7; and the Employment Index fell 2.8 to 53.9.

“The sales and employment numbers are off for the second consecutive month,” noted Michael Goodman, associate professor of Public Policy and executive director of the Public Policy Center at UMass Dartmouth, and a BEA member. “However, respondents expect both sales and hiring to increase in the next six months. Over the past six months, respondents reporting adding new staff have outnumbered those reporting layoffs, 29% to 22%, while expectations for the next six months are much stronger, with 33% reporting plans to hire and 11% expecting staffing reductions.”

Daily News

WASHINGTON, D.C. — Construction firms added jobs in 40 states and the District of Columbia between December 2013 and December 2014, while construction employment increased in 38 states and D.C. between November and December, according to an analysis of Labor Department data by Associated General Contractors of America.

“Part of the reason for the positive December construction employment figures was the exceptionally harsh weather in much of December 2013 and November 2014 and milder-than-normal weather in December 2014,” said Ken Simonson, the association’s chief economist. “Nevertheless, the underlying trend is very positive, with construction employment expanding at more than double the rate for total non-farm payroll jobs.”

Texas added more new construction jobs (47,500 jobs, 7.7%) between December 2013 and December 2014 than any other state. Other states adding a high number of new construction jobs for the past 12 months included Florida (34,300 jobs, 8.9%), California (26,000 jobs, 4.0%), Illinois (20,200 jobs, 10.6%) and Washington (14,100 jobs, 9.5%). North Dakota (25.7%, 8,300 jobs) added the highest percentage of new construction jobs during the past year, followed by Utah (13.4%, 10,100 jobs), Wisconsin (12.7%, 12,400 jobs), and Arkansas (12.6%, 5,800 jobs).

Ten states shed construction jobs during the past 12 months. West Virginia lost the highest percentage (-9.1%, -3,000 jobs). Other states that lost a high percentage of jobs include Mississippi (-7.5%, -4,000 jobs), Hawaii (-4.5%, -1,400 jobs), and Arizona (-3.4%, -4,300 jobs). Arizona lost the most construction jobs between December 2013 and December 2014, followed by Mississippi, West Virginia, and Ohio (-2,500 jobs, -1.3%).

Thirty-eight states and the District of Columbia added construction jobs between November and December. New York (6,400 jobs, 2.0%) added the most jobs, followed by Illinois (6,000 jobs, 2.9%), Texas (5,100 jobs, 0.8%), and North Carolina (4,100 jobs, 2.3%).

Association officials said the latest construction employment figures are consistent with the optimism many contractors expressed in the association’s recently released annual “Construction Hiring and Business Outlook.” According to the outlook, 80% of contractors report plans to add new construction jobs in 2015. In addition, a majority of contractors expect demand for most construction-market segments this year to grow.

“The construction industry appears on track to add many new construction jobs in 2015,” said Stephen Sandherr, the association’s CEO.

Agenda Departments

ACCGS Lunch ‘n’ Learn
Jan. 28: The November election has passed, and the voters have spoken, approving ballot question #4 approving of mandated sick leave, making Massachusetts only the third state in the nation to guarantee paid sick days for workers. Timothy Murphy, Esq., partner with Skoler, Abbott & Presser, P.C. and leading expert on the subject for the Affiliated Chambers of Commerce of Greater Springfield (ACCGS) Legislative Steering Committee, will explore the impact of the law at the ACCGS Lunch ‘n’ Learn from 11:30 a.m. to 1 p.m. in the Dodge Room of the Flynn Campus Union at Springfield College, 263 Alden St., Springfield. Murphy will discuss what the law entails for both large and small businesses, how the law will impact companies already providing sick leave or those that provide personal time off incorporating sick leave, which workers are eligible and which are not, what it means for a company and its workforce, and the subtle nuances of the law. Murphy joined Skoler, Abbott & Presser in 2001 after serving as general counsel to an area labor union. He represents and advises both union and non-union employers in a wide range of labor and employment matters. He regularly represents employers in matters before state and administrative agencies and courts. His work includes assisting employers to remain union-free, defending unfair labor practices, negotiating collective-bargaining agreements, and handling grievance arbitrations. Murphy is on the executive committee of the Springfield Chamber of Commerce and, is the former chair of the ACCGS Legislative Steering Committee, and is the go-to resource for the ACCGS on the issue of mandated sick leave. Reservations for the January Lunch ‘n’ Learn are $25 for members, $35 for general admission.  Registration includes lunch and one-on-one discussions with Murphy. Reservations may be made online at www.myonlinechamber.com or by e-mailing Sarah Mazzaferro at [email protected].
 
ACCGS Breakfast
Feb. 4:
Shriners Hospitals for Children will be among the honorees at the Affiliated Chambers of Commerce of Greater Springfield’s (ACCGS) Business@Breakfast on Wednesday, Feb. 4 from 7:15 to 9 a.m. at Crestview Country Club, 281 Shoemaker Lane, Agawam. Shriners Hospital for Children will be honored for its 90th anniversary. The hospital provides medical care to children with orthopaedic, neuromusculoskeletal, cleft-lip, and palate disorders and diseases. As well, GZA GeoEnvironmental Inc., a professional-services consulting firm focused on geotechnical, environmental, water, ecological, and construction-management services, will be saluted for its 50th anniversary, and FIT Solutions, a leader in IT staffing, will be honored for its 10th anniversary. The breakfast will feature Dr. Steve Sobel, humorist and motivational speaker. Sobel will present “You’re a Piece of Work! Celebrate Joy, Passion, and Influence.” Sobels’s presentation will use humor to illuminate life’s possibilities and provide attendees with the tools needed to help them bring their ‘A’ game to their companies and customers. Sobel, a speaker, educator, success coach, and trainer throughout the U.S. and Canada, blends humor with targeted and inspirational messages to companies, businesses, athletic teams, and professional groups. He is a former award-winning school principal and continues to teach part-time at the college level, including many courses on entrepreneurship and visionary leadership. Reservations are $20 in advance for ACCGS members in advance ($25 at the door) and $30 for general admission. Reservations can be made online at www.myonlinechamber.com.

Chicopee Chamber CEO Luncheon
Feb. 11: The Greater Chicopee Chamber of Commerce will present its first CEO luncheon of 2015 from 11:45 a.m. to 1 p.m. at the Collegian Court Restaurant, 16 Park St., Chicopee. The speaker will be Elizabeth Barajas-Román, CEO of the Women’s Fund of Western Mass. Barajas-Román has been a leader in progressive movements, including advocating at the national level for the health and rights of immigrant women and their families. Most recently, she was a manager at the Pew Charitable Trusts, where she directed a portfolio of partners that campaigned for state and federal policy change to improve government performance on issues that impact children’s health. Barajas-Román brings a background in impactful philanthropy, data-driven strategy design, fund-raising through philanthropic partnerships, creating coalitions, and mobilizing partners. Previously, she served as the director of Policy at the National Latina Institute for Reproductive Health and directed the organization’s Washington, D.C. office. Barajas-Román was frequently invited to be a voice in national-policy discussions at the White House and on Capitol Hill. She is a graduate of Oberlin College and received her master’s degree in international policy from Harvard University. To register for the luncheon, visit ‘Upcoming Events’ on the chamber’s website, www.chicopeechamber.org. The cost is $25 for chamber members and $30 for non-members.

‘Pink in the Rink’
Feb. 21: Noble Hospital is the major sponsor the Springfield Falcons’ “Pink in the Rink” event against the Portland Pirates. This annual event helps to raise funds for and awareness of breast cancer. Falcons players wear special pink jerseys that will be autographed and auctioned off after the event. Visit www.ebay.com/usr/springfieldfalcons to bid on the pink jerseys after the game. In addition to the hockey game, breast-cancer survivors will be honored, there will be giveaways and raffles, and Noble Hospital will provide an information booth. Members of a support group, the Pink WAY, will also attend. Noble Hospital’s Center for Comprehensive Breast Health, under the direction of Dr. Steven Schonholz, provides a wide range of options and services in a single location. Pink bracelets will be available for donations at the Noble table; funds raised will go towards Noble’s breast-cancer awareness programs and to help local patients going through treatments. Area residents can support Noble Hospital by purchasing tickets to the game at give.noblehospital.org/pinkintherink. For more information, contact the hospital’s Community Development Office at [email protected] or (413) 568-2811, ext. 5520.

West of the River Chamber Legislative Breakfast
Feb. 25: The West of the River Chamber of Commerce announced that it will stage its Legislative Breakfast, an event that brings members and non-members together for a morning of breakfast and legislative updates, from 7 to 9 a.m. at the Storrowton Tavern Carriage House in West Springfield. Attendees will have the opportunity to connect with local business people over breakfast, and later will enjoy an informational session presented by a panel of legislators including state Sens. Donald Humason and James Welch, state Rep. Michael Finn, Agawam Mayor Mayor Richard Cohen, and West Springfield Mayor Edward Sullivan. Political consultant Anthony Cignoli will emcee the event and offer economic updates. Sponsors for the event are Health New England, OMG, the Insurance Center of New England, Ormsby Insurance, and Spherion. The cost is $25 for members, $30 for non-members. For more information, call the chamber office at (413) 426-3880.

PAWSCARS Fund-raiser
Feb. 28: Dakin Humane Society will present a fund-raising event at the MassMutual Center in Springfield that will affectionately spoof Hollywood, the Oscars, and red-carpet fashion. Dubbed “The PAWSCARS & Red Carpet Fashion Parade,” the show will be emceed by Ashley Kohl and Seth Stutman, hosts of Mass Appeal on WWLP-22News. Beginning with a VIP Reception at 6 p.m. and a plated dinner at 7 p.m., the evening will also include a red-carpet fashion parade featuring local people of prominence, accompanied by rescue dogs (among them former Dakin dogs, now adopted). Short videos of animals recreating iconic moments in cinematic history, created by members of the public, will also be screened during the evening. “We’re looking forward to presenting a one-of-a-kind event with the PAWSCARS,” said Dakin Executive Director Leslie Harris. “We’re blending fashion, fun, and film with a healthy dose of humor for an unforgettable night. Plus, as our major fund-raising event of the year, it will be a terrific opportunity for our supporters to come together and enjoy themselves while providing much-needed aid for the many animals in our care.” With a targeted audience of 500, The PAWSCARS is Dakin’s most ambitious fund-raising event in its 45-year history. Tickets for the event are available at www.dakinhumane.org for $125 per person (dinner and show) or $50 (show only). Corporate sponsors for the PAWSCARS include Baystate Health, Piepul’s Camera Center, Clinical & Support Options, United Personnel, C.A.R. Data Management and Program Evaluation Services, Hampden Bank, and Robinson Donovan. Visit www.dakinhumane.org for more information about the event.

Difference Makers
March 19: The sixth annual Difference Makers award program, staged by BusinessWest, will be held at the Log Cabin Banquet & Meeting House. Details on the event will be published in upcoming issues of the magazine. Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. The class of 2015 will be unveiled and profiled in the upcoming Feb. 9 issue. Tickets on sale for $60 each. Table of 10 available. Call (413) 781-8600.

40 Under Forty
June 18: The ninth annual 40 Under Forty award program, staged by BusinessWest, will be held at the Log Cabin Banquet & Meeting House. Details on the event, which honors the region’s most accomplished and civic-minded professionals under age 40, will be published in upcoming issues. Nominations are now open for the class of 2015, and are due by the end of the day (5 p.m.) on Feb. 6. The nomination form can be found at HERE.

Daily News

SPRINGFIELD — Robinson Donovan, P.C., announced the promotion of two attorneys to partner: Jeffrey Trapani, Esq. and Michael Simolo, Esq.

Trapani concentrates in civil litigation, including insurance defense, employment law, municipal liability, business litigation, and professional malpractice. He also represents landlords in summary-process actions and housing-discrimination claims, and insurance companies in unfair-settlement claims and coverage issues.

“Jeff is highly deserving of this designation,” said Nancy Pelletier, Esq., head of the Litigation Department at Robinson Donovan. “His expertise in civil litigation — both in the courtroom as well as in mediations and arbitrations — is a true asset to our firm.”

Simolo, who specializes in corporate and business counseling, estate planning, and litigation, plays a number of roles at Robinson Donovan, including supervising the organized transfer of wealth from clients to their beneficiaries.

“Michael has deep knowledge of our shared practice areas and is a constant source of insight,” said Jeffrey Roberts, Esq., managing partner at Robinson Donovan. “He forms great relationships with his clients, getting to know their circumstances and helping them develop the kind of foresight that is beneficial for them in the long run.”

Simolo joined the firm in 2009, and Trapani in 2007.

Daily News

SPRINGFIELD — Skoler, Abbott & Presser, P.C., an employment law firm serving employers in the Greater Springfield area, today announced an upcoming “Lunch ‘n Learn” program, focused on the new Massachusetts sick leave initiative. The event will take place Jan. 28 in the Dodge Room of the Flynn Campus Union at Springfield College (263 Alden St., Springfield) from 11:30 a.m. to 1 p.m. Partner Timothy F. Murphy will co-host the event with the Affiliated Chambers of Commerce of Greater Springfield (ACCGS). Murphy is a member of the Executive Committee of the Springfield Chamber of Commerce, the former chair of the ACCGS Legislative Steering Committee, and the chamber’s leading resource on the issue of mandated sick leave. The new Massachusetts law regarding sick leave entitles all employees to accrue up to 40 hours of sick time each year; for businesses with 11 or more employees, this sick leave is paid leave. The state’s attorney general is expected to announce interpretations of the law before it takes effect. Skoler, Abbott and Presser is available as a resource for employers to stay abreast of interpretations. “Voters spoke this past November and passed the ballot question approving mandated sick leave,” said Murphy. “Massachusetts is only the third state in the nation to guarantee sick days for workers, so there is a lot of confusion about what employers are legally responsible for when the law takes effect July 15. I look forward to clarifying nuances within the law and setting employers up for success.”
At the Lunch ‘n Learn Program, Murphy will address core concepts including:
• Who is eligible for sick time and who is not;
• What the new law means for the workforce; and
• The subtle nuances of the law

Attendees must register in advance for the event, admission fees include lunch. ACCGS members are eligible for a reduced admission fee of $25, but the event is open to the public with a general admission fee of $35. Register online at myonlinechamber.com or contact Sarah Mazzaferro at (413) 755-1313 or [email protected].

Community Spotlight Features
In Holyoke, Municipal Investments Pay Dividends

Mayor Alex Morse

Mayor Alex Morse says Holyoke has been a leader among area communities in efforts to build a creative-economy sector.

When Alex Morse was elected mayor of Holyoke in 2011, he was determined to revitalize the city and alter the way people thought about it.

“My number-one job was to change the perception that Holyoke’s best days were behind us,” he said.

His efforts have been largely successful, and dedicated planning and teamwork have led to major investments in infrastructure and noteworthy projects.

“Good things have happened in the last year, and there are a lot of shovels in the ground. People can see things moving forward, which is a sign that the economy in Holyoke is getting better, and we will continue to put more shovels in the ground this year,” Morse said. “The city is on a positive trajectory.”

The most significant undertaking is the new, $3.5 million passenger-rail platform being built on Dwight and Main streets. “We broke ground on Dec. 22, and when it is finished in September, it will be the first completed rail platform in Western Mass.,” the mayor said.

The project is a reflection of foresight, because when Morse took office, there were no plans for a commuter-rail stop in Holyoke. “But it was a huge economic-development opportunity, and although there were times when funding was short, we were able to get $4 million in state and federal funds for it through MassWorks grants; it has been paid for without taking any money from local sources,” Morse said, adding that Marcos Marrero, the town’s Planning and Economic Development director, worked closely with the state Department of Transportation, “and we made it a priority project, as it is integral to the revitalization of our downtown.”

In addition, Morse said new businesses have opened and apartments are under construction (more about that later) that will help to reinvigorate the city.

“We see ourselves as part of the Springfield/Hartford metro area, and have a lot of space available that is very affordable. People are recognizing that, and folks from as far away as San Francisco are investing here,” he told BusinessWest, citing the purchase of the Wauregan building on 384 Dwight St., which is co-owned by San Francisco artist Scott Reilly, and adding that Vertitech IT moved its national headquarters to Holyoke last year, and the city helped the company work with Holyoke Community College to find employees.

Expanding the creative-arts community has been a cornerstone of the city’s economic-development strategy, and Morse hired a creative-economy coordinator shortly after he took office. “We’re the first community in the state to have a full-time person dedicated to bolstering the creative economy. It is a job creator that generates a lot of revenue, and we have seen an uptick of artists moving here, and a spike in the development of makers spaces,” he said.

They include Gateway City Arts on 91-114 Race St., which was founded in 2012 by artists Lori Divine and Vitek Kruta with a cash incentive from the city. “The business provides space in which craftspeople work, teach, and hold events. It has become an incubator space for artists,” Morse said.

“People are amazed at the amount of talent we have in Holyoke, and on any given night, you can see cars parked on Race Street for an art gallery, opening show, or performance,” he added. “We’ve taken it very seriously.”

He also pointed to the Brick Co-workshop Co. on Dwight Street as another example of success. Artists representing 10 different trades have made it their home and are helping to promote the city as a center for arts and crafts. Plus, the Holyoke Creative Arts Center, which provides classes at a minimal cost, has plans to move from 400 South Elm St. into the three-story, red-brick Wauregan Building, located in the newly designated Art and Innovation District, later this month.

Time and effort has also been spent to encourage people in the community to open businesses, and Holyoke was one of six cities named as a winner of the Working Cities Challenge. It was sponsored by the Federal Reserve Bank of Boston, which identified 21 working cities whose median income was lower than the state average, then challenged them to create innovative proposals that would help provide employment.

Holyoke’s winning program is called the Stimulating Potential and Accessing Resources or Knowledge Initiative (SPARK). Its goal is to link the Massachusetts Green High Performance Computing Center with the city’s innovation-economy strategy and increase the number of businesses owned by Latinos. The initiative is being led by the city in partnership with the Greater Holyoke Chamber of Commerce, and is supported by other partners in the public, private, and nonprofit realms.

Morse said the idea is to create a pipeline that will help Latinos who are interested in the creative arts see themselves as entrepreneurs and open businesses. “We want to continue to build on our local talent and have hired a director for the program,” he said, adding that the city will receive $250,000 over three years to implement the program.

Plethora of Projects

When a city invests in itself, Morse said, it sends a message that it is willing to partner with businesses to grow the economy.

To that end, Holyoke boasts a new library and senior center, and also kicked off Phase 2 of a $4.3 million Canal Walk project on Race Street over the summer. Phase 1, which runs between Dwight and Appleton streets, is complete, and the second section of the walkway will include a foot bridge over the canal.

“This is just one of the improvements we’ve made to catalyze retail businesses along the canal and make our downtown walkable,” Morse said.

Vibrant metropolises also contain residential living space, he added, noting that the city is making progress on this front as well. A groundbreaking ceremony was held in August for a $20 million project that will transform the former Holyoke Catholic High School into 55 one- and two-bedroom apartments. The city has been working with Denis Walsh, who owns Weld Management, for several years on his vision to create the new residences in the 74,000-square-foot building, which is set on 2.3 acres.

“The prospect of getting more people to live downtown is exciting, and this is a great example of a public/private partnership,” Morse said, noting that the city contributed $750,000 toward the project. He added that a $1.4 million renovation of Veterans Park, which can be seen from the building, was completed last year.

The Holyoke Transportation Center also overlooks the park and contains a café on the first floor operated by the Log Cabin Banquet and Meeting House. Holyoke Community College holds classes in the building, and it is also home to a Head Start program.

“The conversion of Holyoke Catholic High School will complete that block and bring more life to the neighborhood,” Morse said, adding that Walsh is also developing high-end, market-rate apartments on the upper floors of a few other buildings.

One challenge the city faces, however, is a lack of eateries downtown. Attracting restaurateurs has been difficult because liquor licenses have not been available. In order to mitigate the problem, Morse put together a proposal that received approval from the City Council and the state, which will give Holyoke 13 additional liquor licenses.

“The caveat is that they can only be used for full-service restaurants in the downtown urban-renewal district,” the mayor said. “Although a liquor license can go for upwards of $100,000 on the open market, these will only cost $10,000 because they’re being offered as an economic incentive. We plan to hold an event later this month to explain what is involved, and have invited people in town as well as restaurant operators from places that include Worcester, Hartford, Amherst, and Pittsfield.”

Plans have also been made to address the former Parsons Paper Co. site, which has been an eyesore since a fire devastated the property in 2008. Northeast Utilities has provided $250,000 to assess the contamination, demolish what remains of the buildings, and clean up the brownfields, as part of a mitigation agreement connected to a former electric plant near the dam and canal.

When the work is complete, the property will be put on the market, and Morse said a business has already expressed interest in the site.

Meanwhile, Divine and Kruta, who opened Gateway City Arts, also purchased the Steam Building on Race Street last year and are turning it into office space.

“The city and Holyoke Community College recently announced that HCC is moving its entire culinary-hospitality department downtown, and the Steam Building is being considered as one of the potential sites,” Morse said. “We are hoping to pair the college program with a full-service, privately owned restaurant.”

Private-sector growth is also occurring, and Marcotte Ford on Main Street recently broke ground on an $8 million expansion. “We worked hard to keep them here,” Morse said. “They were landlocked, but were able to purchase an old dealership next to them. We’re working to help them get some city land between the properties as well as negotiating a tax incentive.”

Bright Future

Morse said a number of other projects are on the horizon, among them the redevelopment of the old Lynch Middle School.

The project was put out to bid last spring, and the city chose Frontier Development from the firms that responded. It will create 25,000 square feet of retail space in the building with the opportunity for expansion, which will lead to jobs and turn a non-taxpaying property into one that generates taxes, Morse told BusinessWest. “Plus, we think it will bring people to the city, as it’s right off the highway.”

In addition, the recently decommissioned Mt. Tom coal plant will be assessed to determine what it would take to clean it up and reuse the property.

The mayor said the projects that have come to fruition have not happened overnight, and the effort and thought that have gone into them will continue.

“Today,” he concluded, people see Holyoke as a city on the rise.”

Holyoke at a glance

Year Incorporated: 1850
Population: 40,135 (2012)

Area: 22.8 square miles

County: Hampden

Residential Tax Rate: $19.04
Commercial Tax Rate: $39.74
Median Household Income: $33,030
Family Household Income: $36,262
Type of government: Mayor, City Council
Largest Employers: Holyoke Medical Center; Holyoke Public Schools; Holyoke Community College; Amica Mutual Insurance Co.
* Latest information available

Briefcase Departments

$5 Million Allocated to UMass Amherst for R&D Center at Westover
CHICOPEE — Gov. Deval Patrick recently released a business plan on growth opportunities at Westover Airport, outlining numerous steps the Commonwealth and Greater Chicopee region can undertake to grow the economy in Western Mass. and to support the mission of Westover Air Reserve Base (ARB), the joint user of the military and civilian airfield. As a result of the plan’s findings, Patrick announced four initiatives to benefit the Westover region, including the proposed creation of a UMass Amherst Research, Development, and Training Center in Chicopee. “Westover Airport and Westover Air Reserve Base are two stellar assets with so much potential for smart growth,” said Patrick. “To support the region’s economy and potential for more private and commercial air service, I commissioned this report to look at a wide variety of options. I’m pleased with the team’s effort and with UMass Amherst’s plan to open a research, development, and training center in Chicopee to tap into the innovative minds in the city and region.” Patrick has allocated up to $5 million to UMass Amherst to support the creation of a research and development partnership program at Westover ARB. This funding would be used to lease and renovate a vacant Westover ARB building to establish a National Aeronautics, Research, Development, and Training Center with UMass Amherst as the lead institution. UMass Amherst is in the process of partnering with NASA on several innovative research projects leveraging promising new technologies to promote efficiencies, safety, and economic growth in aviation. This research would be performed at the proposed center by UMass Amherst and its industry partner M2C Aerospace, a Massachusetts-based, woman-owned small business. The Commonwealth’s funding leverages $15 million in private investment and sponsored research to be conducted by UMass Amherst and benefiting federal agencies. This site would also host a school to train air-traffic controllers and pilots and provide aviation-related courses for the next generation of researchers and engineers to develop future technologies. The proposed aeronautics center will also serve as a nexus for government and industry to collaborate on future aviation initiatives. The Westover site will house state-of-the-art laboratories, including a high-fidelity, 3-D, simulation-based training capability that meets the FAA’s requirements for certifying air-traffic controllers at U.S. aviation facilities. A significant number of air controllers in the New England region are expected to retire in the next 10 years, which will increase the demand for a modern educational facility. This approach could be adapted for new civilian controllers, which — in combination with the transitioning military controllers — would help alleviate the FAA’s shortage of certifiable controllers and allow for joint military training with Westover’s staff. It is estimated that this partnership could generate millions of dollars annually in research, education, and training from a combination of government agencies, such as the Department of Defense, the Department of Homeland Security, NASA, the U.S. Department of Transportation, and the Federal Aviation Administration, as well as the aviation industry. This fall, Patrick celebrated the grand opening of the UMass Center in Springfield, and the Chicopee site will add to its already-strong educational assets in Western Mass. “This partnership involving UMass Amherst, NASA, and industry will address vital national needs in the aviation sector and help revitalize the Western Massachusetts economy,” said UMass Amherst Chancellor Kumble Subbaswamy, who also serves as a member of the Military Task Force. “This is a perfect match for our role as one on the country’s top research universities, applying our expertise to enhance the safety of air travel and foster economic opportunity.”

Feb. 6 Deadline Set for 40 Under Forty Nominations
BusinessWest is currently accepting nominations for the 2015 class of its 40 Under Forty program. Launched in 2007, the initiative identifies 40 rising stars in Western Mass., individuals excelling in business, nonprofit management, and service to the community. The process begins with nominations, which will later be sent to a team of five judges for scoring. Nominations should be thorough and essentially answer the question, ‘why is this individual worthy of a 40 Under Forty plaque?’ The winners (those with the highest total scores from those five judges) will be announced in BusinessWest’s April 20 edition, and they will feted at the annual gala on June 18 at the Log Cabin Banquet and Meeting House. Nomination forms can be found in the next few issues of BusinessWest and also online HERE.

Festival of Trees Breaks Fund-raising Record
SPRINGFIELD — The Springfield Boys & Girls Club’s 14th annual Festival of Trees had a record-breaking year, drawing more than 13,000 visitors and raising more than $116,000 to support the club’s mission. Featuring 141 trees in 2014, the hallmark holiday event for families and children raises much-needed funds for after-school and summer programs that serve 1,500 inner-city youth each year. The 2014 Festival of Trees officially kicked off on Nov. 28 and closed its doors for the season on Dec. 14. After the final viewing, volunteers made 141 phone calls to the lucky winners of the fully decorated trees that were raffled off as part of the event. All of the trees were donated by businesses, organizations, families, and individuals. The majority of the festival’s visitors participated in the raffle hoping to win one of the trees, valued between $200 and $2,000. The Springfield Boys & Girls Club provides youth-development programs for more than 1,500 children each year in the areas of recreation, educational enrichment, technology training, career development, substance-abuse prevention, health and fitness, and leadership. All of the proceeds from the Festival of Trees directly fund the club’s operations. For more information, visit www.sbgc.org or call (413) 785-5266. The names of all sponsors, and tree winners, can also be found on the website.

Unemployment Up Slightly in November, Down for Year
BOSTON — The state Executive Office of Labor and Workforce Development reported that the seasonally unadjusted unemployment rates for November were up in 20 labor market areas and two areas remained unchanged over the month, according to the Bureau of Labor Statistics. Over the year, unemployment rates were down in all the labor market areas. The preliminary statewide unadjusted unemployment rate estimate for November was 5.2%, up 0.1% from October.  Over the year, the statewide unadjusted rate was down 1.5% from the November 2013 rate of 6.7%. During November, eight of the 12 areas for which job estimates are published recorded job gains. The largest job gains were in the Boston-Cambridge-Quincy, Framingham, New Bedford, Peabody, Worcester, Brockton-Bridgewater-Easton, Lowell-Billerica-Chelmsford, and Leominster-Fitchburg-Gardner areas. Losses occurred in the Barnstable, Springfield, Haverhill-North Andover-Amesbury, and Pittsfield areas. Since November 2013, all 12 areas added jobs, with the largest percentage gains occurring in the Lowell-Billerica-Chelmsford, Worcester, Barnstable, Boston-Cambridge-Quincy, and Peabody areas. 

State to Strengthen Manufacturing Industry
AMHERST — Building on the Patrick administration’s historic commitment to strengthening the advanced-manufacturing industry in Massachusetts, Housing and Economic Development Secretary Greg Bialecki recently joined Labor and Workforce Development Secretary Rachel Kaprielian and State Senate Majority Leader Stan Rosenberg to announce nearly $2 million in funding to support manufacturing workforce training across the Commonwealth. The announcement was made at the Advanced Manufacturing Collaborative (AMC) Pioneer Valley Summit, held at UMass Amherst. “I am proud of the work the AMC has accomplished over the years, creating opportunities for workers with a range of skill levels that will strengthen our economy for years to come,” said Bialecki. “Collaborative efforts like this are a critical reason why Massachusetts is leading the nation in growing a 21st-century advanced-manufacturing sector.” Nearly $1.5 million of the total funding was awarded through the Advanced Manufacturing Pipeline Training Grants Program to support five regional workforce-investment boards throughout Massachusetts. This funding will help recruit and train approximately 280 unemployed or underemployed participants for careers in advanced manufacturing. The grants program is a cross-secretariat initiative between the Executive Office of Housing and Economic Development and the Executive Office of Labor and Workforce Development. Two Western Mass. organizations are among those receiving funding:
• The Hampden Regional Employment Board received $219,960 to conduct the Advanced Manufacturing Training Program, in partnership with the Western Mass. Chapter of the National Tooling and Machining Assoc. The Hampden Regional Employment Board will contract with local community colleges, part-time instructors from two vocational technical high schools, and an advanced-manufacturing company to train unemployed or underemployed adults of Hampden County.
• The Franklin/Hampshire Regional Employment Board received $276,705 to continue collaboration with employers from across the region, as well as community partners such as Greenfield Community College (GCC), the two area vocational-technical schools, and two adult-education sites, to enable the Regional Employment Board and GCC to offer three additional cycles of entry-level precision-machine training over the next two years in Franklin County. This will expand it from 220 hours to 300 hours and add skill building in the areas of blueprint reading, metrology, grinding, and lean manufacturing.
“The quick turnaround in awarding these grants reflects the urgency the Patrick Administration has adopted in scaling up these pipelines to help fill current job openings in advanced manufacturing all over the state,” said Kaprielian. “These awards will allow the grantees to build upon their proven successes and their capacity to work collaboratively through industry partnerships to increase the number of seats in their existing pipelines.” Through a separate grant program, the Industry Training Capital Equipment grant program, also aimed at supporting the manufacturing industry in Massachusetts, Smith Vocational and Agricultural High School in Northampton was awarded $400,000 to rebuild its precision-manufacturing training program. With the support of more than 25 regional manufacturing and workforce leaders in Hampshire County, the rebuilt training program will be a site for daytime students and evening adult learners, in partnership with the Franklin-Hampshire Regional Employment Board.

EDC Sounds Alarm on Rising Energy Costs
CHICOPEE — The Economic Development Council of Western Mass. recently voiced its concerns regarding the rising costs of natural gas and electricity in the region. “More expensive energy affects all of us negatively. All of us need to be concerned. Individuals face a reduction of disposable income and increased hardship,” the agency said in a prepared statement. “Businesses face reduced competiveness that threatens job growth and retention. Municipalities face increased energy costs while facing decreasing revenues. Hospitals and higher-education institutions must divert more resources to energy purchases, thus diverting resources from their core missions. Shrinking business and consumer spending reduces investments in those things that define quality of life in Western Massachusetts.” Through a series of meetings and discussions with entities familiar with the issues, the EDC infrastructure committee released the following findings:
• Recent and future closings of oil- and coal-fired plants have boosted, and will continue to increase, Massachusetts’ dependency on natural gas for electric power generation. Nearly 50% of all electricity in Massachusetts is generated by natural gas, and that proportion is rising. These conditions, when combined with inadequate supplies of natural gas, are resulting in dramatically increased power costs during the winter.
• Gas companies serving this region are reaching the limits of their capacity to serve new customers. Berkshire Gas will stop adding customers in Greenfield at the end of 2014, and in Amherst in 2016. Columbia Gas is reaching the end of its capacity to serve Northampton and Easthampton. It could serve 10,000 more customers in the region if it had additional capacity. The inability to serve new customers will negatively affect economic growth in the region.
• Kinder Morgan is proposing a pipeline-extension project through Northern Mass. that will increase natural-gas supply to Berkshire, Franklin, and Hampshire counties as well as Eastern Mass.
• NU/Spectra proposes an expansion of the Algonquin Pipeline that would increase natural-gas supplies available to the Springfield area and Eastern Mass.
• Several New England states have been working to bring electricity generated by Hydro Quebec to the region.
EDC Infrastructure Committee Chair Paul Nicolai summarized the committee’s work, suggesting that “supplying cost-effective, responsibly clean energy for our people and businesses is a complicated problem requiring balanced approaches and moderate thinking. EDC has struck that balance and encourages policymakers to do so as well.” At a recent meeting, the EDC board of directors approved a resolution supporting the following actions, which, if implemented, will help to provide an adequate, stable supply of energy at competitive prices:
• Increase natural-gas supply by permitting both natural-gas pipeline-expansion projects proposed for the region and state;
• Increase the sources of power generation by enabling the purchase of hydro-generated electricity from the north;
• Continue support of conservation and renewable-energy technologies; and
• Encourage a regulatory environment that promotes market stability and competitive outcomes.

Leaders Celebrate Springfield Park and Recreation Investments
SPRINGFIELD — State Energy and Environmental Affairs (EEA) Secretary Maeve Vallely Bartlett and Springfield Mayor Domenic Sarno recently celebrated Camp STAR Angelina, Mary Troy Park, and Balliet Park, all park projects reflecting the more than $7.7 million invested in parks and open space in Springfield by Gov. Deval Patrick’s administration. “Open space and outdoor recreation investments are a critical component of building robust, healthy communities,” said Bartlett. “Gov. Patrick has made urban neighborhoods a top priority, and the evidence of that is clear today in Springfield and across the Commonwealth.” Sarno thanked Patrick and Bartlett “for your continued vision in providing funding to increase and revitalize recreational and green spaces in urban areas. The legacy you are leaving here in Springfield is one of inclusion and opportunity, which is evidenced by the $3.5 million investment made here in Springfield, which demonstrates the Patrick administration’s commitment in creating strong and healthy communities.” Located in Springfield’s Forest Park and operated by the city, Camp STAR Angelina offers inclusive recreational programs for youth and young adults with and without disabilities, medical concerns, and hearing and visual impairments. EEA provided more than $1.325 million in capital funding to help fund the construction of a nearly complete, fully accessible pool and accessible bath house, as well as a universal outdoor amphitheater, construction of which will begin soon. As part of Monday’s celebration, Sarno announced that the pool and bath-house facility would be named after Gov. Patrick, in recognition of his efforts to increase access outdoor recreation for all children. North Riverfront Park sits along the northern end of Springfield’s portion of the Connecticut River Walk and Bikeway, a proposed 20-mile corridor that would run through Agawam, Springfield, West Springfield, Chicopee, and Holyoke. EEA invested $1.2 million in North Riverfront Park to transform a property surrounded by barbed wire into a welcoming, vibrant site that will better connect Springfield’s North End to the riverfront. The city’s design features a reduction of pavement, installation of picnic tables, and an increase of pervious lawn areas, plant beds, rain gardens, and additional trees to provide shade. The city is contributing an additional $300,000 toward the project, and construction will be beginning shortly. Mary Troy Park, a new park in the densely populated Liberty Heights neighborhood, will provide green space and access to outdoor recreation for residents. The park, set to be completed next spring, was made possible by a $400,000 Parkland Acquisition and Renovations for Communities (PARC) grant from the Patrick administration. The city will use this funding to design and build a new park, including a universally accessible series of free-standing play structures, including a water-spray feature and exercise equipment along a central pathway, as well as park amenities like drinking fountains and trash receptacles. The city of Springfield is contributing $380,000 in federal Community Development Block Grant funding toward the project. Balliet Park received a $400,000 PARC grant to renovate the baseball diamond and tennis courts, install a playground and swingset equipment, establish a picnic area, and improve access to park entrances and walkways. Springfield is using its Our Common Backyards Grant to construct a splash pad at the park, which will be completed by the year’s end. Springfield is one of seven cities to receive funding through the governor’s Signature Urban Parks program.

Construction Employment Expands in Most Areas
WASHINGTON, D.C. — Construction employment expanded in 224 metro areas, declined in 64, and was stagnant in 51 between November 2013 and November 2014, according to a new analysis of federal employment data by Associated General Contractors of America. Association officials said contractors in many parts of the country were benefitting from growing demand, yet labor shortages threaten to undermine the sector’s recovery. “It is good news that construction employment is now rising in two-thirds of the nation’s metro areas,” said Ken Simonson, chief economist for the association. “But now that the unemployment rate for construction workers has fallen to a seven-year low, it has become a major challenge to find qualified workers in many fields.”

Company Notebook Departments

United Financial Unveils Restructuring Initiatives
GLASTONBURY, Conn. — William H.W. Crawford IV, CEO of United Financial Bancorp Inc. and United Bank of Glastonbury, Conn., announced that the company expects to record certain charges in its fiscal 2014 fourth-quarter earnings, aggregating to a total of approximately $5.5 million pre-tax. The company has initiated certain restructuring initiatives in order to achieve greater operational efficiencies. The charges relate to a reduction in an unspecified number of management and staff positions and the implementation of a branch-optimization strategy, which includes the closure of five non-strategic branches in United’s branch network, pending regulatory approval. The five branch locations are 180 Main St. in Northampton, 491 Pleasant St. in Northampton, 6 Church St. in Northborough, 701 Church St. in Whitinsville, and 124 Main St. in Broad Brook, Conn. These branch closures are in addition to the four branches United said it would consolidate after it announced its merger in November 2013. Those four branches officially closed in October 2014. The company expects to realize approximately $3 million pre-tax in ongoing cost savings as a result of this restructuring. Nearly all of these benefits will be fully realized in fiscal 2015. “A continuing focus on cost efficiency has always been a key driver in making our company a success. We said we would continue to look for ways to strengthen United when we announced our merger last year, and we are delivering on that promise,” said Crawford. “Therefore, it requires some difficult but prudent financial decision making to make the company stronger and more efficient without compromising our commitment to exceptional customer service or our unwavering commitment to our communities. With expectations of continued pressure on spread income in 2015 due to the likely interest-rate environment, we thoughtfully and strategically identified key operational efficiencies that will result in significant ongoing costs savings in 2015.” The bank considered many factors before making a final decision, including the location of the branches and whether they supported its branch network, performance of the branches and deposit levels, demographics, and the level of customer foot traffic at these locations as well as business activity in the area. “Deciding to close these branches is not a reflection of the hard work and dedication of the employees who work at these locations. Instead, based on many factors, we just couldn’t make these five branches successful,” said Crawford. “We know change is not easy for employees and our customers. However, we will always be focused on delivering great customer service, providing convenient access to full-service banking through different channels, and giving back to the communities we serve. Implementing this branch optimization plan does not deter us from those priorities.” The company also announced that Scott Bechtle, chief risk officer, will be leaving United Bank effective Dec. 30. The bank’s risk-oversight responsibilities will be divided into a credit-risk function overseen by current Executive Vice President and Chief Credit Officer Mark Kucia. The enterprise risk-management and compliance will now be overseen by United’s newly-appointed chief risk officer, Elizabeth Kenney Wynnick, its current executive vice president and director of Internal Audit, who is replacing Bechtle.

American Benefits Group Receives Innovator Superstar Award
NORTHAMPTON — Helping companies navigate healthcare-benefit options while controlling costs and improving service has earned the American Benefits Group an Innovator Superstar Award from the Institute for HealthCare Consumerism (IHHC). The Annual HealthCare Consumerism Awards, published in the journal HealthCare Consumerism Solutions last month, recognize companies who excel in executing innovative health and benefit management programs or providing those solutions to organizations. As healthcare costs have steadily increased, employers nationwide have been responding with large-scale adoption of high-deductible health plans paired with pre-tax, employee-controlled benefit spending accounts. American Benefits Group provides employers with turnkey, third-party administration of a wide range of pre-tax employee benefits, including health reimbursement accounts (HRA), health savings accounts (HSA), and flexible spending accounts (FSA). These accounts help companies and their employees offset the cost of deductibles, co-pays, and other medical expenses that are not covered by their healthcare plan, allowing employees and employers to contribute pre-tax funds into accounts designated for healthcare expenditures. Since pre-tax account contributions are not subject to employment and personal income taxes, they create substantial tax savings for the employees. The company also provides COBRA administration and compliance, as well as pre-tax commuter accounts. “We’re honored to be recognized by the Institute for HealthCare Consumerism,” said Robert Cummings, CEO and managing principal of American Benefits Group. “Our company delivers concierge-level services with cutting-edge technology for our customers who range from Fortune 1000 organizations to Main Street businesses. Using leading-edge technology, such as consumer web and mobile applications and a smart-benefits, debit-card payment system, we’re delivering efficiencies and a superior consumer experience for our customers and their employees.” American Benefits Group was founded by Cummings in 1989 and has 27 Northampton-based employees. Current customers include more than 650 companies nationwide with 50 to 15,000 employees, including international, iconic brands like Ferrari Maserati, Wall Street giant Cantor Fitzgerald, and Mitsubishi, as well as many area employers, such as Mount Holyoke College and Florence Savings Bank.

Conca Brings Elite Baseball Development Program to Palmer- Wilbraham Area
WEST SPRINGFIELD — The Elite Baseball Development Program that helped develop Arizona Diamondback Nick Ahmed into the powerful shortstop he is today has come to Palmer.  Conca Sport & Fitness, LLC (CSF) will be bringing its Conca Sports Performance division to AP Player Development in Palmer, located at 1 Chamber Road. Conca Sports Performance is the highly specialized athlete-development division of Conca Sport & Fitness, LLC, which offers sport-specific strength and conditioning. One such program, the Elite Baseball Development Program, has been offered at its West Springfield facility since 2009, training high-school, collegiate, and professional athletes. Athletes in Palmer and surrounding areas will have the same opportunity. With the dynamic collaboration between CSF and AP Player Development, athletes will now have the opportunity to train on and off the field, using AP’s outdoor and indoor resources. “We’re pleased to have him bring Conca Sports Performance to our facility and provide the expert strength and conditioning for the talent we are developing,” said Peter Fatse, owner and director of AP Player Development. The Elite Baseball Development Program includes individual assessments and program design, supervised strength and conditioning, and nutrition education. Pitchers and hitters are assessed using cutting-edge ZenoLink 3-D technology to create an accurate performance profile that serves as the basis for their training programs. These programs are tailored to the players’ specific needs, including strengths, deficiencies, and injury history. “What happens in the offseason is just as important, if not more so, than what happens during the season with regard to strength and conditioning,” said Steve Conca, owner of Conca Sport and Fitness. “The proper program design can make all the difference on the field, and our Elite Baseball Development Program identifies the individual needs of the players to ensure they perform their best while reducing the chances of an overuse injury.”

Elms Upgrades Library to Meet Evolving Needs
CHICOPEE — To help today’s digitally advanced students get the best possible use out of their library system, Elms College is giving the Alumnae Library a facelift this month in the form of a new ‘learning commons’ that will encourage learning through collaboration, discussion, research, and inquiry. Learning-commons spaces are an exciting trend at higher-education institutions, driven by the increasing availability and use of digital modes of information retrieval and sharing. Students now get their information not only from texts, but also online and from each other, and academic libraries are evolving into dynamic, integrated spaces that do far more than house books. Such spaces combine the library, computer lab, research center, support services, and meeting places to give students every possible resource for learning. Education has grown more collaborative over the years, and these common landing spots allow groups to innovate and collaborate much more freely than they could in the past, establishing connections and improving participation to promote learning and academic development. “Students need space to work together on learning projects, access technology, utilize academic support, and explore library resources,” said Joyce Hampton, dean of Student Success and Strategic Initiatives at Elms. The college has invested approximately $50,000 for the technology and the collaboration-friendly furniture, and also invested in a new transformer. The investment gives all Elms students — undergraduates, graduate students, and non-traditional students — a common space that is devoted to them and their scholarship, with resources designed to enhance academic success, facilitate degree completion, develop interpersonal skills, and ultimately make students more marketable. “I am hopeful that students will view the investment in their library as an investment in themselves, and will begin to treat the library as if it were their second home,” said Anthony Fonseca, Alumnae Library director. It’s also an investment in Western Massachusetts, as the library and its resources are open to the public. The new area will include computer workstations; lounge chairs with tablet tabletops that can be powered up; Backbone media platforms with 50-inch, wall-mounted flatscreens that allow for media sharing and collaboration; mobile whiteboards; café-height worktable areas with power and data access; mobile worktables with power access; laptops available for library use; new printer technology; and upgraded wireless capacity.

Holyoke Medical Center Named a Top Hospital
HOLYOKE — For the first time, the Leapfrog Group has named Holyoke Medical Center (HMC) to its annual list of Top Hospitals. An elite distinction awarded to hospitals nationwide for demonstrating excellence in hospital safety and quality through the Leapfrog Hospital Survey, the Leapfrog Top Hospital award is given to fewer than 7% of all eligible hospitals. “Earning the Leapfrog Top Hospital award tells us that we are succeeding in our mission to set a new standard in patient care,” said Spiros Hatiras, HMC President and CEO. “We believe that being a premier medical institution requires a commitment to safety and quality, as well as a fundamental respect for the patient. At Holyoke Medical Center, we treat patients with authentic compassion and empathy, as we would our own families.” Leah Binder, president and CEO of the Leapfrog Group, noted that the Top Hospital award “is widely acknowledged as one of the most prestigious distinctions any hospital can achieve in the United States. It recognizes institutions for their excellence in quality of care and patient safety, as well as their commitment to transparency. By achieving Top Hospital status, Holyoke Medical Center has proven it’s a premier institution and deserves to be recognized for its dedication to the families and patients in Western Massachusetts.” Holyoke Medical Center was one of 94 Top Hospitals recognized nationally, including academic medical centers, teaching hospitals, and community hospitals, and children’s hospitals in rural, suburban, and urban settings. The selection is based on the results of the Leapfrog Group’s annual hospital survey, which measures hospitals’ performance on patient safety and quality, focusing on three critical areas of hospital care: how patients fare, resource use, and management structures established to prevent errors. Performance across many areas of hospital care is considered in establishing the qualifications for the award, including rates for high-risk procedures and a hospital’s ability to prevent medication errors. To see the full list of institutions honored as a 2014 Top Hospital, visit www.leapfroggroup.org/tophospitals.

ENERGIA Fitness Studio Opens Second Location
HADLEY — ENERGIA Fitness has announced its second location and the launch of 50/50 Fitness/Nutrition, a Balanced Approach to Health & Wellness, at 226 Russell St. in Hadley. ENERGIA changed ownership late last year and has rapidly expanded, outgrowing its space. “50/50 Fitness/Nutrition wasn’t established simply because we ran out of space or were just looking to expand on our class and personal-training offerings,” said Justin Killeen, program director and owner of ENERGIA. “We’re completely revitalizing our systems and rebranding to ensure that people really get the full ENERGIA experience. A lot of what we provide our clients with is extremely unique, almost unexplainable in a way. Every client is different. We all learn differently, respond differently to various methods of teaching, and obtain very different results. Our method of coaching and relationship building takes the average training experience and drives it where other trainers, other gyms, won’t go.” He went on to note that one of the biggest initiatives in the new space will be to bridge the gap between healthcare professionals — doctors, nutritionists, physical therapists, massage therapists, etc. — and fitness professionals. “We don’t prescribe diets, we don’t promise instant results, and we don’t injure anyone. What we do offer is a renewed sense of balance, a promise for lifestyle change, and a community of support unlike any other.”

Agenda Departments

Speed Networking Event
Jan. 14: Back by popular demand, the Affiliated Chambers of Commerce of Greater Springfield (ACCGS) will hold an afternoon of speed networking on at the Sheraton Springfield, followed by an evening of informal networking at its After 5. The combination of events will provide attendees the opportunity to meet new contacts in a formal manner, then continue conversations in an informal and casual setting. The core concept to speed networking is the ‘elevator speech,’ a short summary of an individual, business, organization, product, or service that a person could deliver in the time span of a short elevator ride. Attendees will be divided into groups A and B. Members of each group will be seated across from each other. Each member of Group A will have 60 seconds to give his or her elevator speech to a member of Group B. A bell will ring, signaling the 60-second time is up, and each member of Group B will then get a chance to speak. The facilitator will signal when the 60 seconds are up again, and members of Group A will then move one seat to the right and begin the process again with a new partner. The round-robin format of networking will continue until the event is over, at which time attendees can then move to the casual atmosphere of the MVP Pub for the ACCGS “Score a Touchdown” After 5, sponsored by Wolf & Co. and DevelopSpringfield with support from the Springfield Falcons, United Way of Pioneer Valley, and BusinessWest. The event begins at 3:30 p.m. with registration and instructions. To accommodate the event, no admittance will be allowed after 3:55 p.m. The event ends at 5 p.m., and the After 5 runs from 5 to 7 p.m. Reservations are $20 in advance, $25 at the door, and only members of the ACCGS, Springfield Chamber of Commerce, or East of the River Five Town Chamber of Commerce are eligible to participate. Reservations include a complimentary ticket to the After 5. Reservations for the After 5 only are $5 for members, $10 for general admission. The After 5 is open to the general public. Reservations may be made online in advance at www.myonlinechamber.com or by contacting Sarah Mazzaferro at [email protected]
 
Employment-law Seminar
Jan. 27: Now that the new year here, it’s an ideal time to review the past year’s changes in labor and employment law. Royal LLP will host a seminar from 8 to 9 a.m. to review some of the most interesting and significant labor- and employment-law changes from 2014 and provide timely and practical advice on how these changes will affect businesses in years to come. Attorney Sarah Torres will conduct the roundtable-style seminar, where she will provide practical pointers to assist organizations in ensuring they are up-to-date and in compliance with these new laws. She will cover topics such as sick leave, domestic-violence leave, minimum-wage increases, and more. The cost for the seminar is $30 per person, and it will take place at Royal LLP, 270 Pleasant St., Northampton. Advance registration is required, and seating will be limited. Contact Ann-Marie Marcil at [email protected] to register or if you have any questions about the seminar. Checks should be made payable to Royal LLP and mailed to 270 Pleasant St., Northampton, MA 01060.

WNEU Mini-Law School
Feb. 10 to March 10: Western New England University School of Law will open its doors to the community with a five-week program focused on demystifying the law. Starting on Feb. 10, the Mini-Law School will be held on Tuesday evenings from 6 to 8 p.m. at the Blake Law Center, Room D, 1215 Wilbraham Road, Springfield. “Individuals interested in becoming better-informed and engaging in stimulating dialogue will find this program rewarding,” said Pat Newcombe, associate dean for Library and Information Resources. “No legal knowledge is necessary, just a curious mind.” Mini-Law School offers non-lawyers an understanding of legal topics that impact their everyday lives. Each class is taught by School of Law faculty and moderated by the Hon. Kenneth Neiman, magistrate judge, U.S. District Court, District of Massachusetts. Blending theory and practice, the classes will focus on family law, health law, constitutional law, and environmental law. The sessions include:
• Feb. 10: “Welcome to Mini-Law School: An Inside View of Law School and the Courts,” presented by Neiman and School of Law Dean Eric Gouvin;
• Feb. 17: “Family Law: What Defines a Family?” presented by 
Professor of Law Jennifer Levi and Neiman;
• Feb. 24: “Health Law: End-of-Life Choices,” presented by 
Professor of Law Barbara Noah and Neiman;
• March 3: “Constitutional Law: Real Law or Just Another Kind of Politics?” presented by Professor of Law Bruce Miller and Neiman; and
• March 10: “Environmental Law: Legal Solutions to Pollution Challenges,” presented by 
Professor of Law Julie Steiner and Neiman.
“After five weeks, you won’t be a lawyer,” said Western New England University Associate Dean for Academic Affairs Beth Cohen, “but you will be able to better understand laws that have an effect on your life, and, unlike traditional law school, there are no tests or homework.” Tuition is $35 for all five sessions, or $10 for each individual session. The program is free of charge for any high-school, college, or graduate student with a valid student ID. To register by phone or for more information, call Newcombe at (413) 782-1616. Registration will continue through Jan. 19. Learn more at www.law.wne.edu/minilaw.

PAWSCARS Fund-raiser
Feb. 28: Dakin Humane Society will present a fund-raising event on at the MassMutual Center in Springfield that will affectionately spoof Hollywood, the Oscars, and red-carpet fashion. Dubbed “The PAWSCARS & Red Carpet Fashion Parade,” the show will be emceed by Ashley Kohl and Seth Stutman, hosts of Mass Appeal on WWLP-22News. Beginning with a VIP Reception at 6 p.m. and a plated dinner at 7 p.m., the evening will also include a red-carpet fashion parade featuring local people of prominence, accompanied by rescue dogs (among them former Dakin dogs, now adopted). Short videos of animals recreating iconic moments in cinematic history, created by members of the public, will also be screened during the evening. “We’re looking forward to presenting a one-of-a-kind event with the PAWSCARS,” said Dakin Executive Director Leslie Harris. “We’re blending fashion, fun, and film with a healthy dose of humor for an unforgettable night. Plus, as our major fund-raising event of the year, it will be a terrific opportunity for our supporters to come together and enjoy themselves while providing much-needed aid for the many animals in our care.” With a targeted audience of 500, The PAWSCARS is Dakin’s most ambitious fund-raising event in its 45-year history. Tickets for the event are available at www.dakinhumane.org for $125 per person (dinner and show) or $50 (show only). Dakin is currently seeking video submissions from the public for viewing at the event, and the deadline is Saturday, Jan. 31. All videos will be reviewed, and a committee will select nine finalist videos to be screened at the PAWSCARS. Each of the nine people submitting a video will be awarded a free ticket to the PAWSCARS event (including dinner and entertainment). Corporate sponsors for the PAWSCARS include Baystate Health, Piepul’s Camera Center, Clinical & Support Options, United Personnel, C.A.R. Data Management and Program Evaluation Services, Hampden Bank, and Robinson Donovan. The Republican, Reminder Publications, WMAS, the Daily Hampshire Gazette, and the Recorder are among the media sponsors for the event. Visit www.dakinhumane.org for complete contest and video-submission information, as well as additional information about the event. Dakin Humane Society provides shelter, education, advocacy, and assistance for animals and people in need from its two locations in Springfield and Leverett. The organization shelters nearly 6,000 animals every year and provides low-cost spay/neuter surgery and vaccinations to 12,000 more. Dakin is a local, private, nonprofit organization that relies solely on contributions from individuals and businesses that care about animals to bring its services to the community.

Difference Makers
March 19: The sixth annual Difference Makers award program, staged by BusinessWest, will be held at the Log Cabin Banquet & Meeting House. Details on the event will be published in upcoming issues of the magazine. Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. This year’s class will be profiled in the Feb. 9 issue.

40 Under Forty
June 18: The ninth annual 40 Under Forty award program, staged by BusinessWest, will be held at the Log Cabin Banquet & Meeting House. Details on the event, which honors the region’s most accomplished and civic-minded professionals under age 40, will be published in upcoming issues. Nominations are now open for the class of 2015, and are due by the end of the day (5 p.m.) on Feb. 6. The nomination form can be found HERE.

Daily News

NORTHAMPTON — Now that the new year here, it’s an ideal time to review the past year’s changes in labor and employment law. Royal LLP will host a seminar on Tuesday, Jan. 27 from 8 to 9 a.m. to review some of the most interesting and significant labor- and employment-law changes from 2014 and provide timely and practical advice on how these changes will affect businesses in years to come.

Attorney Sarah Torres will conduct the roundtable-style seminar, where she will provide practical pointers to assist organizations in ensuring they are up-to-date and in compliance with these new laws. She will cover topics such as sick leave, domestic-violence leave, minimum-wage increases, and more.

The cost for the seminar is $30 per person, and it will take place at Royal LLP, 270 Pleasant St., Northampton. Advance registration is required, and seating will be limited. Contact Ann-Marie Marcil at [email protected] to register or if you have any questions about the seminar. Checks should be made payable to Royal LLP and mailed to 270 Pleasant St., Northampton, MA 01060.

Daily News

SPRINGFIELD — The November election has passed, and the voters have spoken, approving ballot question #4 approving of mandated sick leave, making Massachusetts only the third state in the nation to guarantee paid sick days for workers.

Timothy Murphy, Esq., partner with Skoler, Abbott & Presser, P.C. and leading expert on the subject for the Affiliated Chambers of Commerce of Greater Springfield (ACCGS) Legislative Steering Committee, will explore the impact of the law at the ACCGS Lunch ‘n’ Learn on Jan. 28, from 11:30 a.m. to 1 p.m. in the Dodge Room of the Flynn Campus Union at Springfield College, 263 Alden St., Springfield.

Murphy will discuss what the law entails for both large and small businesses, how the law will impact companies already providing sick leave or those that provide personal time off incorporating sick leave, which workers are eligible and which are not, what it means for a company and its workforce, and the subtle nuances of the law.

Murphy joined Skoler, Abbott & Presser in 2001 after serving as general counsel to an area labor union. He represents and advises both union and non-union employers in a wide range of labor and employment matters. He regularly represents employers in matters before state and administrative agencies and courts. His work includes assisting employers to remain union-free, defending unfair labor practices, negotiating collective-bargaining agreements, and handling grievance arbitrations. Murphy is on the executive committee of the Springfield Chamber of Commerce and, is the former chair of the ACCGS Legislative Steering Committee, and is the go-to resource for the ACCGS on the issue of mandated sick leave.

Reservations for the January Lunch ‘n’ Learn are $25 for members, $35 for general admission. Registration includes lunch and one-on-one discussions with Murphy. Reservations may be made online at www.myonlinechamber.com or by e-mailing Sarah Mazzaferro at [email protected].

Daily News

Construction employment expanded in 224 metro areas, declined in 64 and was stagnant in 51 between November 2013 and November 2014, according to a new analysis of federal employment data released today by the Associated General Contractors of America. Association officials said contractors in many parts of the country were benefitting from growing demand, yet labor shortages threaten to undermine the sector’s recovery. “It is good news that construction employment is now rising in two-thirds of the nation’s metro areas,” said Ken Simonson, chief economist for the association. “But now that the unemployment rate for construction workers has fallen to a seven-year low, it has become a major challenge to find qualified workers in many fields.” Houston-Sugar Land-Baytown, Texas added the largest number of construction jobs in the past year (16,200 jobs, 9%), followed by Dallas-Plano-Irving, Texas (11,000 jobs, 10 %), Chicago-Joliet-Naperville, Ill. (9,100 jobs, 7%) and Seattle-Bellevue-Everett, Wash. (8,900 jobs, 12%). The largest percentage gains occurred in Pascagoula, Miss. (24%, 1,500 jobs), Fargo, N.D. (19%, 1,600 jobs), Crestview-Fort Walton Beach-Destin, Fla. (18, 700 jobs) and York-Hanover, Pa. (18%, 1,700 jobs). The largest job losses from November 2013 to November 2014 were in Bethesda-Rockville-Frederick, Md. (-3,600 jobs, -11%), followed by Phoenix-Mesa-Glendale, Ariz. (-3,000 jobs, -3%), Edison-New Brunswick N.J. (-2,700 jobs, -6%), Gary, Ind. (-2,500 jobs, -14%) and Tampa-St. Petersburg-Clearwater, Fla. (-2,500 jobs, -4%). The largest percentage decline for the past year was in Steubenville-Weirton, Ohio-W.Va. (-39%, -900 jobs), followed by Cheyenne, Wyo. (-17%, -600 jobs), Fond du Lac, Wis. (-15%, -400 jobs) and Gary, Ind. Association officials noted that most contractors report they are having a hard time finding qualified workers to fill key positions as demand rebounds. They cautioned that if labor conditions get even tighter, contractors will have to pass on new projects, and possibly delay existing ones, because of a lack of workers. Indeed, 25% of contractors reported over the summer they were already declining to bid on certain projects because of the lack of available workers. “It is time to start rebuilding the once robust career and technical education programs that used to exist in most school districts around the country,” said Stephen E. Sandherr, the association’s chief executive officer. “Without a solid network for preparing future workers, we are likely to spend much of 2015 talking about how the construction industry is failing to keep up with demand.”

40 Under 40
Introducing the 2015 40 Under Forty Judges

Again this year, five individuals have been chosen to score the nominations submitted for the 40 Under Forty Class of 2015. In keeping with past practice, BusinessWest has chosen two former winners to be part of this panel — in this case, members of the class of 2014. This year’s judges are:

ElmsCollegeKimKenneyRockwalKim Kenney-Rockwal, director of MBA programs at Elms College, provides strategic direction into programming, learning outcomes, and student success within the MBA tracks of Accounting, Management, and Healthcare Leadership. She recently developed a graduate certificate program in Forensic Accounting. Prior to joining the college, she held executive human resource and coaching roles within the healthcare, electronic manufacturing, and pharmacy retail industries. Kenney-Rockwal is certified as a senior professional in human resources, a Myers-Briggs type indicator master practitioner, and an executive coach. Additionally, she is a business advisory member of the Mass. Rehabilitation Commission and a member and past president of the Human Resource Management Assoc. of Western New England.

LAM-AndrewDrAndrew Lam, M.D. is a retinal surgeon and bestselling author. A graduate of Yale University and member of the 40 Under Forty class of 2014, he is a partner with New England Retina Consultants, P.C., an attending surgeon at Baystate Medical Center, and an assistant professor of Ophthalmology at Tufts University School of Medicine. He is the author of two books: Two Sons of China and Saving Sight, the latter of which won awards from the New England and London Book Festivals and was a finalist in the 2014 Next Generation Indie Book Awards. In Longmeadow, Lam serves on the Finance Committee and has also served on the Historical Commission, Historical District Commission, and Center School Council.

B24B9321Kate Putnam is president and CEO of Package Machinery Co. Inc., a technology leader in wrapping machinery for consumer products. Under Putnam’s leadership, the company has developed a new generation of all-servo wrapping machinery for consumer products. She brought her career in multi-national banking, corporate treasury, and consulting to her role as change leader at Package Machinery. She serves on the board of Associated Industries of Mass., the Regional Employment Board of Hampden County, and the state board of The Nature Conservancy. Putnam has served on the board of the Packaging Machinery Manufacturers Institute (2005-08), Parkinson Technologies (2007-09), the Food Bank of Western Mass. (2000-10), and Baystate Health. She holds a BA in history from Mount Holyoke College and an MBA in Finance from New York University.

JeffSattlerJeff Sattler is president and senior loan officer at NUVO Bank & Trust Co. For 33 years, he has been working in the Western Mass. banking industry. He began his career in 1981 with the Bank of New England West, formerly known as Third National Bank, where he became vice president of the Corporate Banking Division. Sattler filled a number of roles as he forged a career in commercial lending, including managing large corporate relationships for Shawmut Bank, N.A., Baybank, N.A., and TD Banknorth. In 2006, he became one of the original organizers that formed NUVO Bank & Trust Co., now in its sixth year of operation as the only independently owned, local commercial bank in Western Mass.

SchneiderMichael Schneider, a member of BusinessWest’s Forty Under 40 class of 2014, is a business attorney with Doherty, Wallace, Pillsbury & Murphy, P.C. He works in all areas of commercial and industrial real estate, including the disposition, acquisition, financing, and leasing of commercial properties. As a land-use attorney, he has worked extensively in the zoning and permitting of industrial and commercial real-estate projects. His business practice focuses on representing lenders and borrowers in complex secured financing transactions and on the acquisition and sale of area precision-manufacturing companies. Aside from his real-estate and corporate practice, Schneider works extensively with the law governing physician-compensation arrangements and railroad operations. His pro bono activities include membership on the Longmeadow Conservation Commission and board membership in Springfield educational charities.

Law Sections
Having Thorough, Detailed Documents Is a Must for Employers

By SUSAN G. FENTIN, Esq.

Is one of your New Year’s resolutions to work on your company’s job descriptions? If so, make this an early priority in 2015.

SUSAN G. FENTIN

Susan G. Fentin

Job descriptions are one of the five documents that are guaranteed to show up in employment litigation. Full and accurate job descriptions can make the difference between winning and losing claims filed by employees under a multitude of state and federal statutes, including discrimination claims under the Americans with Disabilities Act, Title VII, the Equal Pay Act, the Fair Labor Standards Act, and parallel Massachusetts law.

The New Year is a great time to tackle this job. This review is especially important if it’s been several years since you last conducted a full review. Frequently, job duties change over time: new tasks are added, and duties that previously were assigned to a particular worker might no longer be necessary or not performed in the same way. Employees who were originally considered exempt may have had responsibilities removed from their job duties, which might lead to questions as to whether the employee is still properly classified.

If an employee should have been paid on an hourly basis and worked substantial overtime, there could be a basis for large damages under Massachusetts wage-hour law. In addition, a good job description clearly communicates the company direction and where the particular position fits in the big picture. It describes the major areas of an employee’s job, sets out clear expectations for performance, and provides a reference point for compensation decisions. Carefully drafted job descriptions help attract the right candidate for the position and give supervisors the documentation they need to support decisions such as performance evaluations and promotions.

Complete and accurate job descriptions that include all the essential functions of a position and the physical requirements of the job have become especially significant since the amendments to the ADA were passed in 2008. As a result of those amendments, more and more employees are able to claim that they are disabled in some way, leading to an increase in claims of disability discrimination and failure to accommodate.

However, employers who develop full and accurate job descriptions have an easier time beating disability-discrimination claims, as the Friendly restaurant chain demonstrated in a 2010 case that went all the way up to the First Circuit Court of Appeals.

Friendly’s hired Katharine Richardson as assistant manager at its Ellsworth, Maine, restaurant. In addition to administrative tasks, Richardson was expected to work the grill, cook French fries in a deep fryer, scoop ice cream, lift heavy bags of trash, mop the floor, wait on and bus tables, and unload delivery trucks.

In January 2007, Richardson began to experience severe shoulder pain. For the next nine months, she did her best to do her job by changing the way she performed her duties: she cooked French fries in smaller batches and used tongs, since she couldn’t lift the basket from the fryer, and she delegated many other tasks, such as mopping the floor and taking out the trash.

In September 2006, Richardson took FMLA leave for shoulder surgery. She expected to return to work in October, but her surgeon did not release her to return to work until January 2007. Friendly’s extended her leave of absence, but when she finally returned to work, she had severe, permanent restrictions on lifting anything that weighed more than five pounds and performing repetitive activity. Since Richardson’s limitations meant she was unable to perform most of the manual tasks required of assistant general managers, Friendly’s terminated her from employment.

Predictably, Richardson sued. Friendly’s defense was that she was not a ‘qualified individual’ entitled to the protections of the ADA, since she was not able to perform the essential functions of her position with or without an accommodation. The U.S. Court of Appeals for the First Circuit took up the case to decide whether Friendly’s had discriminated against Richardson and/or failed to accommodate her disability. After all, Richardson argued, the restaurant chain had been able to accommodate her for quite some time by allowing her to assign many of her lifting tasks to other employees.

The court reviewed EEOC regulations governing ‘essential functions’: does the position exist for the purpose of performing the function? How many employees could perform the function? Is the function highly specialized? Was the employee hired for her expertise or ability to perform it? The court also considered other factors, including the employer’s judgment concerning essential functions, written job descriptions, the time spent performing the function, the consequence of not requiring the employee to perform the function, any applicable collective bargaining agreement, and the work experience of past and current employees in similar positions. The court noted that substantial weight is given to the employer’s view of what functions of the job are essential, particularly when articulated in a written job description.

Richardson claimed that, as an assistant manager, her only truly essential job function was to oversee the smooth operation of the restaurant. However, Friendly’s relied heavily on its six-page, written job description for the position, which specified essential functions and specific, physical requirements of the position.

Indeed, Richardson conceded that part of her job was to be able to fill in for any employee in the restaurant when needed, and she described in detail the duties she was required to perform. The First Circuit came to the conclusion that Richardson’s manual duties were essential to her position, and that, since she was not able to perform them, she was not a qualified individual under the ADA.

Clearly, a carefully drafted job description that includes all the physical requirements of a position and delineates essential functions can make the difference between winning and losing a charge of disability discrimination. And, as we’ve explained above, there are many other ways in which full and accurate job descriptions can make a big difference in managing your employees.

If you need assistance identifying essential functions or developing an accurate list of the physical requirements of your position, contact your labor and employment counsel. But be sure to put this on your list of new year’s resolutions for January 2015.

Attorney Susan G. Fentin has been a partner at Springfield-based Skoler, Abbott & Presser since 2004. Her practice concentrates on labor and employment counseling, advising large and small employers on their responsibilities and obligations under state and federal employment laws, and representing employers before state and federal agencies and in court. She speaks frequently to employer groups, conducts training on avoiding problems in employment law, and teaches master classes on both the FMLA and ADA; (413) 737-4753; [email protected]