Daily News

AMHERST — The five-campus University of Massachusetts system generated a record $8.3 billion in economic activity and supported nearly 40,000 external jobs across Massachusetts, according to a new Donahue Institute report.

“The scope of the operations on our five nationally ranked research universities has a profound impact on the Massachusetts economy overall and every region of the Commonwealth,” UMass President Marty Meehan said. “As the state’s top workforce-development engine, which educates more students than any other college or university in Massachusetts, and as one of the state’s three largest research universities, the university’s economic contribution touches every community.”

The analysis found that the economic impact generated by the five-campus UMass system translates into a 9-to-1 return on the state investment in the university. According to the report, each of the five university campuses generated a significant economic impact for its region and the state. By campus or unit, the figures were:

• UMass Amherst: $2.9 billion and 13,222 external jobs;
• UMass Boston: $1.2 billion and 5,516 external jobs;
• UMass Dartmouth: $618.3 million and 2,960 external jobs;
• UMass Lowell: $1.2 billion and 5,588 external jobs;
• UMass Chan Medical School: $2.2 billion and 10,872 external jobs; and
• Central Administration: $241.6 million and 1,339 external jobs.

The major drivers of economic impact are student, faculty, and staff spending; construction projects; and the university’s purchase of goods and services required for university operations.

“As a center of undergraduate and professional education, as well as research and innovation, the University of Massachusetts is a key driver of the Commonwealth’s economy and workforce, helping to set Massachusetts apart as it competes both domestically and globally,” said Mark Melnik, the Donahue Institute’s director of Economic and Policy Research.

Besides the spending captured in the economic-impact formula, the report highlights several other UMass contributions to the Massachusetts economy, including:

• More than 330,000 of the university’s alumni live in Massachusetts, contributing skills and knowledge to the economy, purchasing goods and services from Massachusetts businesses, and paying local and state taxes.

• Each year, the university’s five campuses award approximately 20,000 undergraduate and graduate degrees. Among the UMass class of 2022 were 4,065 business majors, 2,328 nurses and other health professionals, 1,828 engineers, 1,458 computer and information-science professionals, 1,342 biological and biomedical science majors, and 902 educators. Nearly three-quarters of UMass undergraduates are working in Massachusetts five years after graduation.

• The university’s five campuses house more than 90 core research facilities that are made available to small and medium-sized Massachusetts companies to accelerate their job-creating research and development activity. Users of the core facilities make a $364 million contribution to the Massachusetts’ economy, beyond the $8.3 billion cited in this report.

• The university’s $813 million research enterprise — the third-largest behind Harvard and MIT in Massachusetts — results in patents and technology licensing that creates jobs in established companies and forms the basis for startup companies. In FY 2022, UMass inventions generated $41 million in licensing revenue for the university and 242 patent applications.

• UMass campuses attract thousands of people for campus tours, conferences, performances, and sporting events. These visitors and spectators generate significant economic benefits for Massachusetts through their spending for transportation, restaurants, lodging, cultural attractions, and retail shops, among others.

Daily News

STOCKBRIDGE — Pamela Sandler AIA Architect recently welcomed Norman Anton, senior designer and project manager; and Amy Pulver, office manager, to its fast-growing team.

“We are beyond thrilled to have Norman and Amy with us,” said Pamela Sandler, founder and principal architect. “Our firm has been evolving for more than 30 years, and we nurture colleagues who come to us with vision and unique skills. Norman brings a hands-on approach to his work with clients. Amy is incredibly experienced, and her versatility and community connections are a huge asset, not only to our office but to our clients.”

Anton is a veteran of the U.S. Air Force and has lived and worked in Europe and Saudi Arabia. He attended Washington University School of Architecture in St. Louis and has worked extensively in the field with carpenters, electricians, and landscape designers. Prior to joining the Sandler AIA team, he was an architectural designer at Clark and Green. He has a wide range of experience, including historic preservation, corporate interiors, retail showrooms, and residential projects.

Pulver is at the helm of the firm’s mission to create spaces with joy for new and existing clients. Her duties include event planning, facilities management, project coordination, and budget planning, ensuring that the office runs smoothly so that the design team can continue to deliver unique projects to clients and grow its relationship with the community. She brings years of experience to the Stockbridge-based architecture firm. Prior to working with Sandler, she served for nearly a decade in multiple positions and departments within the town of Great Barrington, including Public Works, Planning, and most recently as executive secretary to the town manager and Select Board.

Daily News

CHICOPEE — On Oct. 25, Polish National Credit Union (PNCU) announced a donation of $25,000 to the Chicopee Boys and Girls Club. These funds will support the construction, in the spring of 2024, of the club’s Teen Center across from the club’s main building located at 664 Meadow St., Chicopee.

“Our focus has always been on building relationships, and most of our giving is targeted to help strengthen our local communities,” said Jim Kelly, CEO of Polish National Credit Union. “Through this donation, it will not only enrich the lives of today’s youth, but also lay a foundation for the future.”

Daily News

SPRINGFIELD — United Way of Pioneer Valley (UWPV) announced the grand opening of its Holyoke Community Cupboard on Thursday, Nov. 2 at 164 Race St. in Holyoke from 10:30 a.m. to noon. The result of a partnership among Holyoke Community College (HCC), the HCC MGM Culinary Arts Institute, and United Way of Pioneer Valley, this new food pantry will have the capacity to serve many Holyoke residents, as well as neighbors in nearby towns.

The Holyoke Community Cupboard is located within the Culinary Arts Institute building on Race Street, an area identified as a food desert in the city. UWPV and HCC are excited to use the Culinary Arts Institute space to build collaborative solutions to food insecurity that puts people first.

Cover Story Healthcare Heroes

Images from the Thursday, October 26 Celebration

Thank you to our presenting sponsors:

 Elms College and Baystate Health/Health New England,

and partner sponsors:

Holyoke Medical Center, Mercy Medical Center/Trinity Health, and the Elaine Marieb Center for Nursing and Engineering Innovation and the Institute for Applied Life Sciences at UMass Amherst

Overall, everyone who was nominated this year is a hero, but in the minds of our judges — the editors and management at BusinessWest — eight of these stories stood out among the others. The Healthcare Heroes for 2023 are

(click on each name to read their story):

Lifetime Achievement:

Jody O’Brien,
Urology Group of
Western New England

Health Education:

Kristina Hallett,
Bay Path University

Emerging Leader:

Ashley LeBlanc,
Mercy Medical Center

Emerging Leader:

Ellen Ingraham-Shaw,
Baystate Medical Center

Patient Care Provider:

Julie Lefer Quick,
VA of Central Western Massachusetts Healthcare System

Innovation in
Health/Wellness:

Gabriel Mokwuah
and Joel Brito,
Holyoke Medical Center

Community Health:

Cindy Senk,

Movement for All

Presenting Sponsors

Partner Sponsors

Features

Degrees of Progress

 

John Wells, left, and Joe Bartolomeo

John Wells, left, and Joe Bartolomeo say UWW continues to expand and evolve while remaining true to a mission forged more than a half-century ago.

The University Without Walls program at UMass Amherst, or simply UWW, as it’s known to so many, last year marked its 50th anniversary of changing lives at a ceremony at the Old Chapel on the UMass campus.

And there was certainly much to celebrate.

Indeed, while the world of higher education, the world of work, and UWW, for that matter, have changed in profound ways since the early ’70s, the program’s basic mission, and reason for being, have not. It exists to help non-traditional students (and they come in many categories and with diverse needs) earn degrees, certificates, or even a few credits that can help them advance professionally and perhaps take their careers in a different direction.

As it has carried out that broad mission, UWW has been defined by two words that speak volumes about what it’s all about: accessibility and flexibility. And both are keys to those non-traditional students getting to where they want to go, said John Wells, senior vice provost for Lifeline Learning at UMass Amherst.

The accessibility comes in many forms, from the ease of entry into programs to the availability of courses online — in this case, decades before COVID made it standard operating procedure. The flexibility, meanwhile, also comes in different forms, but especially the ability to shape degrees to fit specific needs.

While the mission and some of the basic programs haven’t changed much since Richard Nixon was patrolling the White House, UWW has certainly evolved and expanded to meet the needs of non-traditional students, fill gaps, and go well beyond the degree-completion programs for which it is most known.

“Not only is it a non-traditional home, it’s also an innovative home for looking for new ways to educate. And that’s one thing that UWW is — it’s an incubator for change and innovation.”

“Instead of just adult degree-completion programs, UWW offers pre-college and professional programs,” said Wells. “We felt like we could provide a legitimate academic home for students who weren’t coming down that traditional pathway.

“And not only is it a non-traditional home, it’s also an innovative home for looking for new ways to educate,” he went on. “And that’s one thing that UWW is — it’s an incubator for change and innovation.”

Joe Bartolomeo, associate provost for Interdisciplinary Studies at UMass Amherst and also a professor of English, agreed.

He said UWW’s degree-completion offering, the Department of Interdisciplinary Studies, remains its flagship program. But it now also offers what’s known as a BDIC, or bachelor’s degree with individual concentration, which is for residential undergrads, he noted, “but residential undergrads who don’t want to follow a traditional major path — they want to create their own degree to best reflect their own interests and goals.”

There is also an IT program, a minor program that now boasts more than 500 students, as well as other IT-related initiatives, such as a computer-competency course and a public-interest technology certificate; an ‘interdisciplinary exploratory track’ for incoming UMass students who haven’t decided on a major or think they might want to pursue an interdisciplinary track; pre-college; professional development; summer programs; and more.

For this entry in BusinessWest’s ongoing series exploring professional-development programs at area colleges and universities, we take an in-depth look at UWW, its long history of excellence, and its ongoing tradition of expansion and evolution to meet the changing needs of students — and the region.

 

Grade Expectations

A snapshot of those in attendance at the 50th-anniversary celebration, delayed a year because of the pandemic, helps convey how this aptly named program has provided students at all stages of life with flexible learning opportunities and a chance to turn their work experience into credits toward a degree. Current and former mayors of area communities who attended UWW were on hand, as was Kate Hogan, speaker pro tempore of the Massachusetts House of Representatives, another alum, and business owners and managers from across the broad spectrum of the regional economy.

Tracing the history of UWW, Bartolomeo said it was created to help adults who had started college but not finished their degrees. At the heart of the program is the ability of students to take their work experience and convert it into college credits to be put toward a degree — in some cases, dozens of credits, thus expediting their degree-completion work.

At present, there are roughly 200 students in the BDIC program and another 500 in Interdisciplinary Studies, said Bartolomeo, adding that they are pursuing degrees, and minors, in many different areas.

“A lot of them work in education, many of them work in social work, a lot are in business and economics,” he noted. “But they can also create their own, and many of them come to us with considerable experience — they just didn’t finish their degrees.”

Wells agreed, noting that, while some have a specific major, or set of skills, in mind, others don’t, which is fine, because work is changing rapidly, and so are the job market and the skill sets needed to succeed in specific jobs and fields.

In UWW, he said, students are more free from the pressures of declaring a major and, in most respects, have more ability to fine-tune a degree to match their needs.

“In traditional education, there’s always that pressure, or emphasis, on declaring a major and figuring out what you’re studying,” he told BusinessWest. “We like to think of UWW as being a place where it’s OK to say, ‘I’m exploring a little bit more,’ or ‘I have a variety of interests.’

“Today, the world is moving fast enough where it’s hard to define education down to the letter,” he went on. “A lot of times, people are getting a degree, and by the time they’re done, the skills they’re acquired are out of date. We like to think of UWW as an incubator because we need to change our thinking about education, and this has always been a safe space to try things.”

While degree-completion offerings remain the heart of UWW, there are many different programs being offered, everything from summer offerings to graduate-degree programs to professional development.

In that last category, there are a number of non-credit and for-credit professional and continuing-education programs for those looking to gain new skills and knowledge in areas ranging from leadership to music; from writing to turf management.

“A lot of times, people are getting a degree, and by the time they’re done, the skills they’re acquired are out of date. We like to think of UWW as an incubator because we need to change our thinking about education, and this has always been a safe space to try things.”

Indeed, the UMass Winter School for Turf Managers, which was established in 1927 and was the first program of its kind, continues today, and is a top source for turf-industry professionals.

Meanwhile, as noted earlier, UWW has expanded into other realms beyond degree completion, including pre-college and summer programs, said Bartolomeo, adding that these are designed to help improve students’ chances of succeeding when they get to college.

There are several pre-college initiatives, including summer programs; ‘research intensives’ — six-week, immersive lab experiences alongside UMass Amherst research faculty; college-prep workshops, and even a week-long College Application Bootcamp.

Another related initiative is called Jump In, a summer program for newly admitted UMass students who want to get a jump on their college education, Wells noted, adding that they take a course online — a general-education course, an introductory major course, and/or a ‘student success’ course.

“It’s an opportunity for them to get a head start and see what a college course is like,” he explained, adding that more than 100 signed up for classes this past summer.

At the same time, and in keeping with that notion of UWW being an incubator, the university is using it to test-drive concepts and even proposed degree programs.

As an example, he cited a certificate program called Innovate, which, as that name suggests, is focused on innovation and entrepreneurship.

“Most of the professional schools are contributing courses to that, and it was originated by faculty in Engineering,” he explained. “But they didn’t want it to reside in one of the traditional STEM colleges because they wanted it to be open to students around campus. The provost’s office referred them our way, and we’re going to provide it with an academic home.”

Another example is called Commonwealth Collegiate Academy, a systemwide initiative for dual enrollment for high-school students, he said, explaining that this is different from pre-college and focuses specifically on public high schools that tend to be underresourced and have larger underrepresented, minority populations.

“It’s an opportunity for them to take courses live, online, during their school day,” Wells explained. “And we’re working now with various high schools on plans to start it next year; this is a priority of the president’s office, and even the governor’s office.”

 

Bottom Line

And it’s yet another example of how UWW continues to evolve and broaden the mission that it took on more than 50 years ago.

Those letters have become part of the academic landscape in Western Mass. — and well beyond. And, more importantly, they connote pathways (in the plural, because one size definitely does not fit all) to success in the workplace and in life.

Creative Economy

This Is a Laughing Matter

Bill Posley makes storytelling a big part of his repertoire.

Bill Posley makes storytelling a big part of his repertoire.

 

Bill Posley acknowledged that one doesn’t exactly set out to make stand-up comedy a career.

Instead, it just … happens, he said, adding quickly that, for many, it doesn’t happen, because this is a tough business, one that’s difficult to break into, then stay in.

Usually, one starts down this road because someone tells them they’re funny, or at least funnier than most, and they should do something with that talent, said Posley, a Springfield native now living in Los Angeles who is still shaping his career as a stand-up comic, writer, and director. He added (with some regret) that, in his case, that someone wasn’t his father.

“My dad did not think I was funny at all; I’m still not sure if I’ve ever been able to make him laugh,” he told BusinessWest on a Zoom call from LA, while laughing at himself and adding that the one who provided him with the needed inspiration, and confidence, was a sergeant with whom he served in the Army in Iraq.

With that, Posley, who makes storytelling a big part of his repertoire, told one of his favorites.

“While I was over there, I would make people laugh — I would make my sergeants laugh, the troops laugh … I’d impersonate people,” he recalled. “We had a comic come and entertain the troops, and it didn’t go great; afterward, Sgt. Romero came up to me and said, ‘I think you’re funnier than that guy; I don’t know what you’re going to do when you get out of the Army, but I think you should do that.’”

And he has. In fact, Posley has been doing standup for 15 years now, while also adding the requisite hyphens that one needs to be a real success in the entertainment business these days: he’s a comedian-writer-director.

He has gone on to write for Emmy-nominated shows like Cobra Kai, Shrinking, and Kenan, and is currently writing a spinoff of Ferris Bueller’s Day Off (more on that assignment later). He competed on season 24 of Survivor, and viewers have also been able to catch him on Fox’s 9-1-1, Netflix’s GLOW, and MacGyver on CBS.

Meanwhile, his last standup show won the Off-Broadway Alliance Award for best solo show, and he’s played in clubs and theaters across the country.

“We had a comic come and entertain the troops, and it didn’t go great; afterward, Sgt. Romero came up to me and said, ‘I think you’re funnier than that guy; I don’t know what you’re going to do when you get out of the Army, but I think you should do that.’”

One place he hasn’t played is Springfield, and that’s another story — the first chapters of which Posley related to BusinessWest; the chapters to come will be the subject of a documentary.

The story starts at Minnechaug High School in the late ’90s, when, four years in a row, Posley failed to muster the confidence and whatever else one needs to tell jokes at the school’s annual talent show.

“I wanted to do stand-up at the talent show so bad,” he said. “But I was just so scared.”

He still regrets that he never took the stage at Minnechaug, and he will make up for lost time, sort of, at what he’s calling a ‘second chance talent show,’ to take place in the Armory at MGM Springfield on Friday and Saturday, Dec. 1-2. Officially titled “Bill Does the Talent Show,” the performance will feature some stand-up comedy from Posley, but also the talents of several local residents who will sing, perform magic, provide comedy sketches, and more.

“These are people who don’t necessarily do this full-time, but love to do it, have a passion for it, and are really, really good at it,” he went on. “And I want to make sure they have an opportunity to be seen.

“With me coming home and inviting all these people — people from my high school, my past, my family who have never seen me perform — and then inviting these people from Western Mass. to do it too … it just felt like too good and too big of a story not to be documented,” he went on. “So we’re going to capture something that I think is going to be fantastic and phenomenal.”

For this issue and its focus on the creative economy, BusinessWest talked with Posley about his upcoming project, his career, stand-up comedy, and how one finds the confidence needed to stand up in front of a room full of people and tell jokes.

 

Nothing Routine About This

As we do all that, we start with another story.

This one involves a show at the old Paramount Theatre on Main Street in Springfield. Posley, who grew up in Indian Orchard, said his grandmother was one of many involved with efforts to restore the landmark and bring it back to its former glory.

“They’d have Jesus Christ Superstar, and they’d have comics show up … all that stuff,” he recalled, adding that he was recruited by his grandmother to work with her in the concession stand for a show, circa 1994, featuring Cedric the Entertainer.

Bill Posley regrets not taking the stage for his high-school talent show

Bill Posley regrets not taking the stage for his high-school talent show; he’ll get a second chance in December.

“He starts doing this stand-up, and there’s cursing, there’s scandalous material — my grandmother is a church woman, so this is getting awkward — but my brother and I could not get enough of it,” he went on. “We kept sneaking into the theater to hear him perform, and I would keep trying to watch and hear him tell jokes.”

He tells that story for two reasons — first, to explain his lifelong love of comedy, and second, to show how small the entertainment world can often be. Indeed, in 2017, he was recruited to write for the CBS Show The Neighborhood, starring … Cedric the Entertainer.

“I went up to him once and said, ‘do you know that, when I was 10 years old, I saw you perform in Springfield, Massachusetts, and you’re one of the reasons why I wanted to be a stand-up comedian?’” he said. “I thought that was really, really cool.”

While he enjoyed watching stand-up while growing up — he liked, and was influenced by, comedians ranging from Sinbad to Chris Rock to George Carlin — he also liked making people laugh himself. Well, everyone but his father, apparently.

“In middle school, I was the class clown,” he said, adding that, unlike now, he was quite heavy as a teenager and found material in his weight.

“At one point, I was maybe 230, 250 pounds, so I learned how to make fun of myself before I’d let someone else made fun of me,” he recalled. “And I think that’s where my fondness for making people laugh started.”

And while he was getting very good at doing just that, when it came to the high-school talent show, he got cold, as in cold, feet.

He managed to shed that fear with encouragement from others, and especially that Army sergeant. He started off writing jokes and was then persuaded to try telling them in comedy clubs. He vividly remember his first real foray into stand-up, at the Ha Ha Comedy Club in Burbank, Calif., in 2007.

“I invite a whole lot of my friends out … and I am so nervous, I drink like three martinis because I’m so scared,” he recalled. “I go dressed in a full Spider-Man costume except for the head, because I figure if everyone is laughing at what I’m wearing, they might also laugh at what I’m saying.”

And with roughly half the jokes — a good percentage, especially for a first-timer — they did.

“I wanted to do stand-up at the talent show so bad. But I was just so scared.”

“And I was hooked,” he said, adding that, while he had packed the hall with friends, he left the club with the requisite confidence to take the next steps. Now, he actually prefers performing in front of strangers. “I hate it when I know people in the audience — it’s harder.”

He will undoubtedly know some of those who will gather at the Armory in MGM in early December, because this will be a homecoming, and a second chance for Posley to be in a local talent show.

Indeed, he will also be bringing to the stage several young performers, including another stand-up comedian who will essentially be getting a first shot.

“The reason I wanted to do this is because I felt like I never took my shot while I was in high school,” he explained. “This is my chance to come back and have redemption. But I just didn’t want to come back for me; I wanted to provide other people with their shot to perform in a space that they normally wouldn’t get a chance to perform at.”

 

Waiting for the Punchline

As for that Ferris Bueller spinoff mentioned earlier, Posley invoked the cone of silence when it came to real details about the project and whether any of the original cast members of the popular 1986 movie would be making appearances. He just shook his head and said “can’t.”

He did tease (and this is rather old news) that the story, to be called Sam and Victor’s Day Off, centers around those two parking-garage valets who take the 1961 Ferrari GT (actually, a replica) that Cameron handed them for a little spin — and what happens during the six hours they have the car.

“Relax … you fellas have nothing to worry about; I’m a professional,” said one of the valets as he took the car in the movie.

Posley can essentially say the same to those who will join him for the talent show and documentary in Springfield later this fall. He’s a professional entertainer, writer, and director who has come a long way from the streets of Indian Orchard and the balcony at the Paramount, where he strained to hear the jokes of Cedric the Entertainer.

As he brings his act to Springfield — literally and figuratively — he will also bring the confidence he didn’t have 25 years ago to those who will join him for those shows.

And he’ll create more stories to tell — for everyone.

 

Cannabis

A Banking Breakthrough?

 

Late last month, the U.S. Senate Banking Committee approved the Safe and Secure Enforcement and Regulation (SAFER) Banking Act, clearing the way for a floor vote. The bipartisan legislation, introduced by U.S. Sens. Jeff Merkley and Steve Daines, would allow financial institutions to do business with the legal cannabis industry without fear of running afoul of federal banking regulations. The legislation cleared the committee on a 14-9 vote.

The SAFER Banking Act would afford the cannabis industry better access to financial services that are currently unavailable or not reliably accessible, including depository services, electronic payments, and lending. Similar bipartisan legislation has passed in the U.S. House of Representatives seven times in previous congressional sessions, but has yet to receive a vote in the Senate. Last month’s committee vote clears a path for the bill to finally make its way to the Senate floor for a vote.

Aaron Smith

Aaron Smith

“The committee’s approval of the SAFER Banking Act gives hope to thousands of compliant, taxpaying businesses desperately trying to access the basic financial services other businesses take for granted.”

During the markup session, multiple amendments were offered. One would create a five-year sunset for the legislation unless a report from the Treasury Department certified that it had decreased the racial wealth gap and ameliorated other negative economic impacts of the war on drugs. This amendment ultimately failed.

Advocates are hopeful the Senate will approve the SAFER Banking Act given the strong bipartisan support. Seventy-six senators currently represent states that regulate the sale of cannabis for medical or adult use, including 28 Republicans.

“The committee’s approval of the SAFER Banking Act gives hope to thousands of compliant, taxpaying businesses desperately trying to access the basic financial services other businesses take for granted,” said Aaron Smith, CEO of the National Cannabis Industry Assoc. “This uniquely bipartisan legislation has the potential to save lives and help small businesses; it’s time for Congress to get it to the president’s desk without further delay.”

The Department of Health and Human Services and the Food and Drug Administration also recently made an official recommendation to move cannabis from Schedule I to Schedule III status in the federal Controlled Substances Act (see story on page 37), but that change would not affect the current banking situation for the industry.

The SAFER Banking Act is endorsed by the National Assoc. of Attorneys General, the National Assoc. of State Treasurers, the American Bankers Assoc., the Credit Union National Assoc., Independent Community Bankers of America, the NAACP, Americans for Prosperity, the United Food and Commercial Workers Union, and a bipartisan group of 20 state governors.

Smith noted that current banking regulations force cannabis businesses to operate in a very cash-heavy environment as they are unable to process credit cards and sometimes even unable to access depository services. The situation has led to numerous robberies and violent crimes targeting cannabis retail facilities and industry employees.

The bill would also open the door to greater business lending in the industry, providing access to capital that advocates say is sorely needed by small and independently owned cannabis businesses.

Laws to make cannabis legal for adults have passed in 23 states as well as the District of Columbia, while 38 states have comprehensive medical cannabis laws. Three in four Americans live in a state where cannabis is legal in some form.

“The vast majority of Americans now live in a state that is effectively regulating legal medical or adult-use cannabis sales,” Smith added, “but federal banking regulations are exposing millions to an unnecessary and completely avoidable risk of violent crime.”

Insurance

Addressing Unique Needs

 

Health New England is the sixth health plan in the country to earn the National Committee for Quality Assurance (NCQA) Health Equity Certification for Medicare, and the first in Massachusetts to earn the recognition for both its Medicare and commercial health plans.

Health New England received this certification for its Medicaid, Medicare, and commercial plans by demonstrating exceptional efforts in reducing health disparities and addressing the unique needs of diverse populations.

To earn NCQA Health Equity Certification, health plans must build an internal culture that supports health-equity work; collect and assess data to help create and offer culturally humble care, including language services; ensure that its provider networks are delivering culturally and linguistically appropriate care to meet individuals’ diverse needs; and identify and act on opportunities to reduce health inequities and improve care.

Richard Swift

Richard Swift

“We are committed to continually improving our efforts to reduce health disparities, eliminate barriers to care, and ensure equitable access to healthcare services for all.”

“At Health New England, we believe that everyone should have the opportunity to achieve their best possible health. Receiving Health Equity Certification from NCQA underscores our commitment to advancing health equity for our members and the communities we serve,” said Richard Swift, president and CEO of Health New England. “This achievement reflects the hard work and dedication of our entire team, as well as our ongoing collaboration with healthcare providers, community organizations, and members. We are committed to continually improving our efforts to reduce health disparities, eliminate barriers to care, and ensure equitable access to healthcare services for all.”

NCQA President Margaret O’Kane noted that “the prevalence of racial and ethnic disparities has been a barrier to improving the quality of healthcare of many Americans for too long. Organizations achieving Health Equity accreditation are leaders in closing this gap, and NCQA commends them for their dedication.”

NCQA Health Equity Certification debuted in late 2021. Massachusetts will require health plans to obtain the certification for their Medicaid (MassHealth) plans by 2025. To ensure equity for all members, Health New England led an organization-wide strategy to achieve the certification for all plans.

“We believe that all customers deserve fair and equitable access to care and services no matter what type of health plan they have,” said Shelly McCombs, Quality and Accreditation manager for Health New England. “We are not just looking at whether people have physical health problems like diabetes. We are looking at the social determinants of health — the societal factors that affect people’s ability to be well, such as housing, healthy-food access, the availability of good jobs and childcare, and more. These are all factors that impact people’s ability to focus on their well-being.”

Such health-equity practices have had real-world outcomes. For example, Health New England worked to develop a program through its BeHealthy Partnership Plan with Revitalize Community Development Corp. and Baystate Health. Health New England identified the need to address social determinants of health to help diabetic members access healthy food. Members enrolled in the program receive a cooking appliance of their choice (microwave, slow cooker, or induction cooktop); a kitchen-supply bag; diet education; and 10 weeks of home-delivered, nutritious groceries specially curated for people with diabetes by registered dietitians. The groceries are culturally tailored and feature foods that promote a carbohydrate-controlled, therapeutic diet.

Health New England has made an organization-wide commitment to health equity, McCombs said, and continues to work with the healthcare practitioners in its network, community organizations, and other stakeholders to provide culturally humble care, identify health inequities, and bridge gaps. NCQA Health Equity Certification has helped Health New England earn a four-star overall health-plan rating from NCQA for commercial and Medicaid plans.

Opinion

Editorial

 

Almost from the first puck drop back in the fall of 2017, we have been writing about the importance of the Springfield Thunderbirds — not just to the general psyche of the region (it’s good to have a pro sports team to root for) and to the vitality of Springfield’s downtown, but also to the local economy.

We’ve said many times that the team is a powerful force not just for filling bars and restaurants, and the casino on Main Street, but for job creation and supporting jobs elsewhere in the Pioneer Valley.

And now, we can quantify this broad impact.

Indeed, a recently released report details a study undertaken by the UMass Donahue Institute showing that the team’s operations have generated $126 million for the local economy since 2017.

The study included an analysis of team operations data, MassMutual Center concessions figures, a survey of more than 2,000 T-Birds patrons, and interviews with local business owners and other local stakeholders. Among its most critical findings, the study shows that the T-Birds created $76 million in cumulative personal income throughout the region and contributed $10 million to state and local taxes.

Meanwhile, the report shows that the team has doubled the number of jobs created from 112 in 2017 to 236 in 2023, and estimates that income per job created by the T-Birds is approximately $76,000, and that each job created by the Thunderbirds creates or supports 3.3 other jobs elsewhere in the Pioneer Valley.

Overall, the study concludes that the franchise, which has enjoyed success both off the ice and on it, including a run to the Calder Cup finals in 2022, is having a true ripple effect that extends beyond the walls of the MassMutual Center. Indeed, the study found that 78% of T-Birds fans spend money on something other than hockey when they go to a game, including nearly 70% who patronize a bar or restaurant or MGM Springfield. It also found that median spending by fans outside the arena is $40 per person on game nights and that every dollar of T-Birds revenue is estimated to yield $4.09 of additional economic activity in the Pioneer Valley.

We’re not sure, but it’s unlikely that even those business owners who came together to 2016 to save professional hockey in Springfield could have imagined this kind of impact. The numbers clearly show that they did more than bring a franchise here; they put together a team, led by President Nate Costa, that has put a quality product on the ice, marketed it in ways that are the envy of the American Hockey League, and turned that product into an economic engine.

Over the years, Costa and the team’s ownership group have won a number of awards from BusinessWest, everything from a Forty Under 40 plaque and a Difference Makers award for Costa to the Top Entrepreneur recognition for the team’s owners and managers.

Together, those awards speak volumes about what a success story this has been, not just for hockey fans, but for the entire region. But the Donahue Institute report speaks even louder. It puts numbers behind the words and quantifies what can only be called an unqualified success.