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Opinion
Assessing the Job at Hand

The trends and statistics that form the basis of the Regional Employment Board of Hampden County’s latest strategic initiative are not exactly recent phenomena, and together, they would hardly be considered a news flash.
But they are still eye-opening, and comprise a significant challenge for this region moving forward.
Summing up what the report’s authors have noted, or recorded, there remains a significant gap in this region between what many employers are seeking in terms of requisite abilities and skill sets from their workers, and what is apparently available in the region’s workforce as currently comprised. This sobering realization can be drawn from the fact that we still have a rather high unemployment rate in Western Mass. — around 9% according to most estimates, with that number much higher in some metropolitan areas like Springfield and Holyoke — and yet there are many employers in several sectors of the economy, from health care to precision manufacturing, who have vacancies they can’t fill because they can’t find skilled workers.
This is a rather unique problem for this region, historically, and one that constitutes a major economic development agenda item, even if some still don’t understand that the phrases ‘workforce issues’ and ‘economic development’ can and must be put together in the same sentence.
Indeed, while most consider economic development to be luring new businesses to the region, building clusters of companies of specific sectors, such as green energy and biotechnology, and enabling existing companies to expand, none of that can really happen — even if the economic conditions were favorable — unless this area had the workforce to support such growth.
Which is why we’re glad that the REB has not only put a plan down on paper — it’s known officially as the ‘Strategic Workforce Development Plan for Hampden County 2011-2013’ — but has developed a game plan for addressing some of the major issues, and has the ability to keep these matters front and center, where they belong.
In short, the report concludes that closing that gap — the overriding mission beyond the strategic plan — will not be easy and it won’t happen overnight. But it must be done, and it will involve the continuation of several current collaborative efforts, and some new ones, to get the job done.
And the work encompasses many different elements, from promoting pre-school programs and helping young people gain the reading skills they need, to introducing junior high school students to the benefits of a career in precision manufacturing; from working with health care providers and area colleges to ensure that graduates have the skills necessary to succeed in specific careers, to the fostering of mentoring programs that will help curb the high drop-out rates in several areas cities.
For decades now, the REB’s unofficial mission has been to help create employment opportunities, anticipate where the jobs will be for the short and long term, and partner with area institutions to ensure that there is a match between the skills needed for those jobs and the skills possessed by those in the workforce. The mission hasn’t changed, but there is now a greater sense of urgency, because, in very simple terms, that aforementioned gap is getting wider, not narrower.
And unless that trend is reversed, cities and towns across the region will suffer in their efforts to attract new companies and diversify their bases of businesses.
Workforce development certainly would not be considered the glamorous side of economic development, which is reserved for those announcements of new companies or expansions of existing ones involving hundreds of jobs. But those announcements won’t come unless this region has workers of sufficient quantity and quality.
As we’ve said many times, and we’ll keep saying it— workforce development is economic development.

Features
He’s in the Business of Making “Entertaining Art”

Kevin Rhodes

Kevin Rhodes Music Director, Springfield Symphony Orchestra

Kevin Rhodes was on a tight schedule, but then … he usually is.
On the day he managed to squeeze in some time for BusinessWest,  Rhodes, the long-time music director of the Springfield Symphony Orchestra, had a lot on his plate, including everything from rehearsals to auditions for ‘first oboe.’
He was actually on break from the latter when he sat down for an interview in a tiny room off the box office at Symphony Hall, a site chosen to ensure that those vying for a job with the SSO would have complete quiet for their tryouts.
Candidate review — and the ultimate selections — in such searches are made by committee, Rhodes explained, adding that he is among several, including others in the orchestra who will play alongside the first oboe, who will listen to the hopefuls as they perform behind a curtain, so that the music — and only the music — is under consideration.
“These are completely anonymous … we’re careful not to use any gender-specific pronouns  — people will just say ‘candidate No. 5,’ or ‘the next candidate,” Rhodes explained, adding that the work of assessing hopefuls’ abilities to play music and perform as part of the SSO is a very subjective exercise, a blend of art, science, and entertainment.
Which makes it much like the profession of orchestral conducting itself.
“People ask me if what I do is art or entertainment,” Rhodes, now wrapping up his 10th season with the SSO, explained. “I like to tell them that I try to make it entertaining art.”
There is much more to the job description, of course, he went on, adding that, to one degree or another, conductors must be musicians, marketers, and, in many ways, promoters of the arts, and especially music, in the communities in which they work. Rhodes has woven all three into his tenure with the SSO, and is credited by many with bringing heightened energy and a greater sense of awareness to the 67-year-old orchestra.
Meanwhile, he has become the face of the SSO  — his image is used in most all of the orchestra’s marketing materials — and a fixture in the community, performing, guest lecturing, and teaching classes such as the one at the Community Music School on how to listen to music.
“There are several different ways to listen,” he said, adding that he explains them over the course of four sessions that are part of the school’s adult education extension program. “You can let the sound wash over you, like you’re taking a wonderful bath in it. But there is a more ultimately rewarding way, if one has just has a few tools to do that.
“It’s called ‘active listening,’ where while you’re listening to it, you’re sort of sorting through what’s coming at you,” he continued, gesturing with his hands in motions not unlike conducting, while noting that it would take several hours to explain exactly how one does such sorting.
For this, the latest in its ongoing series of profiles, BusinessWest did some active listening, and learning, as Rhodes discussed everything from his batons and how he needs to find another supplier — “I’m actually running low on them” — to how he’s reducing that tight schedule, or “calming the rhythm down,” as he put it,” in some respects, but still racking up the frequent-flyer miles.

Achievements of Note
On the day he spoke with BusinessWest, Rhodes was without his watch.
“I hardly ever forget it, but today I did, and I feel quite naked without it” he said, adding that, unlike those who rely on their cell phone for the time, he still looks at his wrist several dozen times a day.
And he needs to, given the schedule he keeps with just his two main professional assignments — as music director with the SSO and also with the Traverse Symphony Orchestra in Michigan. Consider this rundown of one recent stretch, which was, in most ways, quite typical.
“Three weeks ago, we had a big concert here with a huge reception after for my new contract signing,” he started. “The next two days were full of auditions, and the two after that were huge youth concerts, with thousands of kids. I then flew to Michigan, and the next day had a full day of meetings, a radio interview and a preview party for the upcoming season. The following days were filled with rehearsals with chorus and orchestra for Braham’s Requiem, then the performances and receptions. I did a radio commercial on Monday, flew home Monday night, and taught my class in listening to music on Tuesday.”
And while he’s forever looking at his watch, Rhodes also spends considerable time adjusting it for the time zone he happens to be in — or is flying toward.
Indeed, since leaving a host of concurrent assignments in Europe for his position with the SSO in 2001, Rhodes has crossed the Atlantic countless times for guest-conducting work at such venues as the Paris Opera, La Scala in Milan, the Verona Opera, and the Dutch National Ballet, among others. And in recent years, his plane rides have been longer; he toured Australia with the Paris Ballet in 2009, and last fall, he joined the Dutch National Ballet on tour in China.
Such locations, and assignments, are literally worlds away from Evansville, Ind., where Rhodes was born, spent many days (and also nights and early mornings) at his parents’ 24-hour “trucker diner,” and developed his passion for music.
“When I was in kindergarten, I was totally taken with the teacher playing the piano, so I started bugging my parents for lessons,” he said, adding that his family secured a piano from the same man who serviced the juke boxes at the family’s diner. “I found a young teacher — I think she was 16 when I started with her — and started playing in the school choir when I was 11.
“This led to playing for community theater when I was 13, and conducting for community theater when I was in high school,” he continued. “And by that time, it was pretty clear what I wanted to do.”
He received a bachelor’s degree in Piano Performance from Michigan State University, and later a master’s in Orchestral Conducting at the University of Illinois. He then served as music director of the Albuquerque Civic Light Opera, while also teaching piano at the University of New Mexico, before relocating to Switzerland in 1991.
His professional career unfolded in Europe, where he led many different orchestras, including the Vienna State Opera Orchestra (the Vienna Philharmonic), the Berlin Staatskapple, the Zagreb Philharmonic, the Dusseldorf Symphony, the Duisburg Philharmonic, the Swiss Chamber Philharmonic, the Symphony Orchestra of Madrid, the Basel Symphony Orchestra, and many others.
By 2001, he said, he and his wife made a conscious decision to return to the United States, and thus began what he called a quiet search for job opportunities. This can be a lengthy, laborious process, he continued, adding that positions like the one that opened in Springfield are filled at a “glacial pace.”
Citing the factors that brought him to Symphony Hall, he said geography played a small part — “Springfield is a perfect springboard to Europe” — but the institution and what people told him about it weighed much more heavily.
“I made some calls to people I knew in the Northeast,” he said. “They all raved about it, I applied, and it all worked out.”

Sound Strategy
As he talked about his work and job description, Rhodes returned to those words ‘art’ and ‘entertainment.’ They are both integral to what he does as music director.
But there is much more to it than that, he said, adding that he considers work to promote the orchestra, music, and the arts in general, to be a big part of his assignment.
And it’s a part he enjoys and feels quite comfortable doing.
“I seem to have an outgoing personality and I like people,” he explained. “I like meeting people and talking with people, and a love talking about music, so for me it’s an easy fit; I started going out in front of people at age 10 at kiddie talent shows, so I’m comfortable with the entertainment part of this and being the face of the orchestra.”
Rhodes said that not all conductors are as adept at, or comfortable with, the marketing aspects of this profession, and with larger orchestras those skills are certainly less necessary. But in markets like Springfield it’s what he called “a huge responsibility.”
And it takes many forms, from media interviews, to being highly visible in the community and doing what would be considered outreach work, to helping the public access and appreciate music.
“One of the messages I try to leave with people is that there’s so much that they can know about any piece of music that we play, but they can actually enjoy it without knowing any of that,” he explained. “It’s like listening to music — there are many ways to do it; you can listen to Beethoven knowing all about him, or you can listen to it, and enjoy it, thinking ‘that’s Beethoven, whoever that is.’
“I always try to make that point, because so often people think there’s no way they can enjoy it unless they know a whole ton about Beethoven,” he continued. “Once you get people over that fear, that concern factor, it’s amazing how it almost becomes a drug; they come more and more and they get more into it. It is infectious, and it’s great to see this curiosity inside of people that they didn’t know they had.”
Looking ahead, Rhodes, with that new contract signed, said his immediate career goals involve continuing the work he’s done in Springfield, Michigan, and elsewhere, specifically those efforts to introduce people across all social strata to music and essentially make them thirsty for more.
“I want to continue to expand our audience,” he explained, “but with the audience we have, which is very dedicated to us, I want to expand the concept of what is possible for them; I want them to expand their world and enable them to gain more from the experience of listening to what the orchestra plays.”
He’ll have plenty of opportunities to do that, because despite this talk of scaling back, schedule wise, he’s actually taking on more — at least on this side of the Atlantic.
In recent years, a typical schedule would look like the 2009-2010 slate, which included nine concerts in Springfield, six in Michigan, three productions with the Paris Ballet, or roughly 60 performances, two series of productions with the Dutch National Ballet in Amsterdam (another 30 performances), and a production at La Scala, with nine or 10 performances. And for this season, he took on the additional assignment of music director of the Pro Arte Chamber Orchestra in Cambridge, Mass., and four performances there.
To create some breathing room, he’ll pare the schedule in Europe slightly.
“There have been several occasions when I’ll be finishing the last performance in Europe on a Tuesday or Wednesday and get back either the night before, or even the day we begin rehearsals for a concert here,” he explained. “I’m calming it down from that.”

The Finale
As for those batons he uses … Rhodes said his supply came mostly via a “very colorful character” who hung around the Vienna State Opera in the 1990s.
“He had this music publishing and baton-making business, and it was all quite suspicious,” he said, choosing that last word carefully while noting that this was the middle man in the operation and the batons were actually made by someone else. “I am concerned, because I’m getting low on these, and I believe both of those characters are no longer with us.”
Finding a new supplier will be something else he’ll have to find room for in that  schedule that soon will be lighter but still quite crowded — in between teaching people how to listen to music, assessing first oboe candidates, and, most importantly, making art entertaining.

George O’Brien can be reached at [email protected]

40 Under 40 The Class of 2011
Owner and President, NRG Real Estate Inc.

Nick Gelfand

Nick Gelfand

Nikita Robert Gelfand’s parents didn’t plan on giving him initials that sound out a word, but he’s definitely had the ‘NRG’ to succeed.
Having immigrated to the U.S. from Russia at age 11 with his family, Gelfand said that he always liked real estate, and he knew, even as a child, that he wanted to own and operate properties. But he has always marched to the beat of a different drummer, he said, and after working for a larger realty company, he knew the time had come to hang out his own shingle.
“Maybe it was the hot market I got into in 2003,” he joked. “Those boom years were awesome. I realized it was something I could make a living at — which is nice, when you can do what you love.”
He’s equally committed to bringing the sum total of his professional experience to others in need.
“I think it’s important for everyone in a community to give back to the community,” he explained. “You always look for somewhere you can contribute that’s close to your heart. There are many great charities and nonprofits to be a part of, but Habitat for Humanity seemed right for me. Because I help people buy houses in my everyday life, it just seemed like a natural fit to help these folks who wouldn’t otherwise qualify for a mortgage in a traditional way.”
As a board member for the Greater Springfield chapter of Habitat, Gelfand also helps to coordinate the Fall Festival campaign, which last year raised more than $35,000.
Meanwhile, at work, Gelfand said that helping people get into their first homes is one of his proudest accomplishments — one he gets to enjoy on a weekly basis. “Some of my favorite clients to work with are first-time homebuyers, because I was in their shoes very recently.”
It’s the American Dream, he said, for a kid from Russia to own his own business. And with his energetic approach to real estate, he’s making that dream come true for others.
— Dan Chase

40 Under 40 The Class of 2011
Age 34: Owner, Interstate Towing Inc.

Jeremy Procon was working for a towing company in Chicopee, but wanted to try something new. So he and his wife moved to Maine, but came back to Massachusetts, and his old job, after only a year. He still wasn’t happy.

“So we compiled some savings and bought a flatbed towtruck for $13,000,” he said. “We were living in a duplex in Chicopee and started a business out of our basement.” That was in 1999. “We immediately took on a AAA contract with just one truck; that gave us enough traction to buy another flatbed,” Procon recalled. “From that point, we took on more territory, and hired our first employee in 2000.” Today, Interstate Towing boasts a fleet of more than 20 vehicles — from wreckers and flatbeds to a 60-ton rotator crane — and 29 employees. “I have a really good group of people who have been here a long time, and I can only attribute the success of the company to my employees,” he said.

“It’s a tough job.” It’s also a diverse one, said Procon, who was determined to avoid a monotonous career like that of his father, who worked in a factory doing the same tasks every day for 30 years. “We could be changing the tire of a AAA member one day and rolling over a tractor-trailer for the state police the next day — or, I should say, the next hour. We move different pieces of equipment, do a ton of accidents, a ton of service calls … every day is different, and every day is a new challenge.” Each day also brings opportunities for civic involvement, too.

Among his many efforts, Procon is vice president of the Chicopee St. Patrick’s Day Parade Committee, which raises thousands of dollars for scholarships and nonprofits, and organized the first annual Statewide Towing Assoc. Golf Outing, which collected more than $6,000 for Baystate Children’s Hospital last year; his goal for 2011 is $10,000.

“I like doing these things,” Procon said. “I do it for others, absolutely, but it’s more selfish than anything. I just enjoy it.”

— Joseph Bednar

Building Permits Departments

The following building permits were issued during the month of March 2011.

AGAWAM

Six Flags New England
1623 Main St.
$35,000 — Pour concrete sono-tubes and frame building

AMHERST

First Baptist Church
434 North Pleasant St.
$3,500 — Partial sprinkler system for shelter

Slobody Development Corporation
101 University Dr.
$207,000 — Build out for UMass Athletics football recruiting office

Summerlin Trust
9 East Pleasant St.
$2,200 — Construct three walls with doors in existing space

CHICOPEE

Ashok Patel
1508 Memorial Dr.
$6,500 — Replace windows

D & D Chicopee Realty, LLC
576 Chicopee St.
$5,000 — Remodel first floor

Life Point Church
603 New Ludlow Road
$30,000 — Fix roof

EAST LONGMEADOW

Medisize US Inc.
200 N. Main St.
$6,000 – Remodel break room

Shaffi Real Estate LLC
50 Industrial Dr.
$41,000 — Foundation only

GREENFIELD

Four Rivers Educational Foundation
248 Colrain Road
$13,918 — Insulate and air seal attic

Grace Consoli
98 Conway St.
$3,159 — Roof replacement

HADLEY

CBR Realty Corporation
195 Russell St.
$5,500 — Office build-out on the second floor

Kevin Michelson
8 Pine Hill Road
$14,250 — 16 x 16 waiting room for patients

HOLYOKE

South Street Plaza Associates, LLC
209-239 South St.
$9,300 — Facade renovations

SOUTHWICK

Edgewood
161 Sheep Pasture Road
$4,000 — Renovations for exterior

SPRINGFIELD

3640 Main Street, LLC
3640 Main St.
$167,000 — Office build-out

Baystate Medical Center
2 Medical Center Dr.
$40,000 — Renovation of existing space

Huang Corporation
135-137 Boston Road
$2,000 — Renovation

Klondike/Colebrook
354 Birnie Ave.
$4,500 — Renovation of suites 1 and 2

Veden LLC
370 Albany St.
$145,000 — Basic build-out and repairs

WESTFIELD

945 Southampton Road, LLC
945 Southampton Road
$40,000 — Framing out new walls in showroom

Devcon Shops, LLC
457 East Main St.
$120,000 — Remodel for new fitness center

WEST SPRINGFIELD

Kohl’s
935G Riverdale St.
$950,000 — Renovate 73,000 square feet of existing space

Appaloosa
411 Main St.
$2,000 — Re-occupancy of existing retail space

DBA Certificates Departments

The following Business Certificates and Trade Names were issued or renewed during the month of March 2011.

AGAWAM

Insurance Center of N.E.
1070 Suffield St.
David Florian

Knock Out Fitness
297 Springfield St.
Karen Ollari

Sarat Ford Lincoln
245 Springfield St.
John Sarat Jr.

W.C. Pet Care
604 South West St.
Corrine Messenger

AMHERST

Cherewatti Farm
572 North East St.
Ilona Cherewatti

M & M Links
28 Amity St.
Ronnie Abdullah

Studio 116
460 West St.
Daniel R. Cooper

Studio E Haircare
9 East Pleasant St.
Elizabeth Hunt

Swallow Farms Capital Management
9 Swallow Farms Road
William F. Lindsey

Thompson Business Solutions
232 North East St.
Sarah Thompson

CHICOPEE

Monro Muffler & Brake Inc.
451 Memorial Dr.
John N. Van Heel

Roman’s Automotive
524 Chicopee St.
Joseph Kruzel

EAST LONGMEADOW

Fit to Ride
80 Denslow Road
James Pelletier

GiVin Beauty
35 Harkness Ave.
Julie Palazzi

Golden Eon Productions
14 Alandale Dr.
Dyanne Puglia

Subway
24 Shaker Road
John Moylan

GREENFIELD

HGA International
72 Montagne City Road
Andrey Agapov

Tractor Supply Company
72 Newton St.
Scott Sloan

Valle Studio
14 Long Ave.
Kristen P. Valle

HADLEY

Dance the Divine Wedding
128 Bay Road
Tracy Vernon

Gardenscapes
43 East St.
Debra Windoloski

Kellogg Playschool
214 Moody Bridge
Barbara Kellogg

Long Radio
30 Russell St.
Keith Imriglio

New Age Marketing
115 West St.
D. T. Tonchette

Phillips 66
110 Russell St.
Gary Kaneb

HOLYOKE

High St. Liquors
648 High St.
Rajendra B. Pandit

Metras Income Tax
224 Lyman St.
Lena Gauthier

Pat’s Fine Foods
1693 Northampton St.
Sagheer Nawaz

Rack Room Shoes
50 Holyoke St.
Peter R. Barr

Today’s Nails
50 Holyoke St.
Charles P. Tran

LUDLOW

Bella Couture Salon & Day Spa
154 East St.
Michelle Ruark

Marta Law Offices
30 Chestnut St.
Paulo G. Marta

Voyik & Voyik LLC
409 West St.
Jennifer Voyik

NORTHAMPTON

Whole Family Chiropractic
144 Franklin St.
Jill E. Smith

PALMER

Gallagher Trackside Motors
1316 South Main St.
Peter Gallagher

Matrix
1363 Main St.
Manuel F. Esteves

Tony V. Entertainment
65 Springfield St.
Anthony Valley

SOUTHWICK

Allstar Mechanical
57 Granville Road
Scott Grunwald

PJC Property Service
1 Consolini Dr.
Peter Consolini

SPRINGFIELD

A Bica Bar & Grill
278 Main St.
Q & M Christys Inc.

ACC Business
361 Bridge St.
Karen Dionio

All Star Lounge
382 Dwight St.
Victor Bruno

Americacarparts.com
56 West Alvord St.
Wichai Sinpunpakd

Anderson Services LLC
1104 Bay St.
Mark D. Anderson

Antim LLC
32 Hancock St.
Lynn Bledsoe

Aqui Me Quedo Restaurant
15 Locust St.
Luis A. Mejia

Arce’s Tax Service
2460 Main St.
Awilda Hernandez

Ayala Excavating and Trucking
92 Clayton St.
Manuel Ayala

Bia Fitness
560 Nassau Dr.
Krystal M. Say

Celebrating Home
141 Wollaston St.
Yesenia Rodriguez

Chikiyadas Creations
23 Beech St.
Luis A. Torres

DJ Purcyse
30 Amanda St.
Jason L. Culp

Delgado’s Towing
100 Verge St.
Leonel Delgado

Flo Barber Shop
278 Oakland St.
Jason Arias

WESTFIELD

Angelo’s Market
3 Lewis St.
Angel Morales

Back Drop Junction
3 Logan Ave.
David Burgess

Great White Cleaning Company
10 Day Ave.
Scott Texeira

M & W Property Maintenance and Odd Job Service
404 Granville Road
Leslie White

Mount Tekoa Group LLC
254 Falley Dr.
Patricia Richardson

Royal Icings
68 Gary Dr.
Susan Forest

WEST SPRINGFIELD

American Laser Skincare
111 Elm St.
Steven R. Brown

Elm Street Flowers
82 Elm St.
Gail Kelly

Inter-Technologies Inc.
451 Dewey St.
Yury Psehnichny

Kelly Ross Photography
1346 Elm St.
Kelly A. Ross

Lynch Flooring
115 Frederick St.
Peter L. Lynch

R&S Oil
20 Roanoke Ave.
Laura Benoit

Richard’s Deli Restaurant Inc.
875 Memorial Ave.
Brian Cleland

Santiago’s Recycling
203 Circuit Ave.
Daniel Santiago

Scheer Enterprise LLC
14 Colony Road
Joseph Scheer

Super Washing Well Laundry
1126 Union St.
David S. Cortis

Taco Bell / Pizza Hut
298 Memorial Ave.
Taco Bell of America Inc.

Tomasko Electric
848 Elm St.
Richard Tomasko

BANKRUPTCIES

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

1880 House
LaBelle, Michelle R.
a/k/a Carr, Michelle R.
3704 South Athol Road
Athol, MA 01331
Chapter: 7
Filing Date: 03/13/11

A & O Transport Services
Sluder, Ricky K.
Sluder, Kimberly A.
163 Main St., 2nd Fl.
Athol, MA 01331
Chapter: 7
Filing Date: 02/28/11

Aitighli, Rachid
126 Quabog St.
Warren, MA 01083
Chapter: 7
Filing Date: 03/07/11

AJ Norman Painting Contractors
Normoyle, James P.
11 Maiden Lane
Wilbraham, MA 01095
Chapter: 7
Filing Date: 03/11/11

Anderson, Laurel M.
56 Glenvale St.
Springfield, MA 01119
Chapter: 7
Filing Date: 03/08/11

Baillargeon, Luke R.
72 Walnut St., Fl. 1
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/02/11

Bartlett, Amy Ann
58 New Hampshire Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Beach, Michelle Lee
a/k/a Heaton-Beach, Michelle
a/k/a Heaton-Beach, Michelle
29 Pilgrim Road
Springfield, MA 01118
Chapter: 7
Filing Date: 03/10/11

Belba, Patricia A.
196 Center St.
Lee, MA 01238
Chapter: 7
Filing Date: 03/08/11

Berkshire Stone Works
Doyle, Albert
Doyle, Jannine
81 Daytona St.
Pittsfield, MA 01201
Chapter: 13
Filing Date: 03/01/11

Duong, Dennis Thanh
a/k/a Duong, Lam Thanh
668 Dickinson St.
Springfield, MA 01108
Chapter: 7
Filing Date: 03/02/11

Boone, Jennifer L.
a/k/a Duda, Jennifer L.
6 McBride Road
Unit B
Wales, MA 01081
Chapter: 7
Filing Date: 03/09/11

Breault, Angela P.
142 Skeele St.
Chicopee, MA 01013
Chapter: 13
Filing Date: 03/02/11

Bullens, Thomas J.
Bullens, Linda S.
31 Pauline Lane
Westfield, MA 01085
Chapter: 7
Filing Date: 03/04/11

Calkins, Nicholas C.
40 Duryea St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/15/11

Champagne, Luce M.
63 Watson St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/04/11

Cote, Douglas A.
Cote, Marya C.
370 Ridge Road
Athol, MA 01331
Chapter: 7
Filing Date: 02/28/11

Coughlin, Hilary W.
107 Wenonah Road
Longmeadow, MA 01106
Chapter: 7
Filing Date: 03/09/11

Crespo, Jose L.
Otero, Sonia N.
193 Santa Barbara St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/01/11

Crochetiere, Diane Marie
55 Beaumont Ave.
Chicopee, MA 01013
Chapter: 7
Filing Date: 03/03/11

Davies, Frank
310 Stafford St., Apt. 1303
Springfield, MA 01104
Chapter: 7
Filing Date: 03/01/11

Dibrindisi, Dolores T.
60 Avis Circle
Florence, MA 01062
Chapter: 7
Filing Date: 03/07/11

Dicenzo, Michael J.
Dicenzo, Christine A.
P.O. Box 138
Pittsfield, MA 01202
Chapter: 7
Filing Date: 03/04/11

DNA Printworks
McCarthy, Daniel S.
478 Kings Highway
West Springfield, MA 01089
Chapter: 7
Filing Date: 03/09/11

Duquette, Ronald G.
Duquette, Debra M.
368 Holyoke St.
Ludlow, MA 01056
Chapter: 13
Filing Date: 03/08/11

Dwyer, Carroll Henry
54 Bridge St., Apt. 54
South Hadley, MA 01075
Chapter: 7
Filing Date: 03/09/11

Dziadek, Bernard J.
437 Granby Road
South Hadley, MA 01075
Chapter: 7
Filing Date: 03/09/11

Edery, Armand
10 Keefe Ave.
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/11/11

Ela, Richard B.
Ela, Cheryl A.
a/k/a Heinonen, Cheryl A.
40 Yankee Drummer Dr.
Warren, MA 01083
Chapter: 7
Filing Date: 03/14/11

Ezyk, Shane M.
12 Oakdale Place
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/11/11

Farooqui, Amir A.
11 Eastwood Circle
Ludlow, MA 01056
Chapter: 7
Filing Date: 03/14/11

Fiorentino, Angelo M.
340 Cooley St.
Springfield, MA 01128
Chapter: 7
Filing Date: 03/04/11

Fontaine, Doreen F.
945 Jenks Road
Cheshire, MA 01225
Chapter: 7
Filing Date: 03/08/11

Fortes, Gregory E.
102 Memory Lane
Orange, MA 01364
Chapter: 7
Filing Date: 03/07/11

Foss, Judith A.
98 Spadina Parkway
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/15/11

Getto, Robert A.
34 Whitman St.
Chicopee, MA 01013
Chapter: 7
Filing Date: 03/07/11

Girard, Andrew P.
76 Lakeview St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Godin-Conz, Jaclyn Marie
a/k/a Kraus, Jaclyn Marie
35 Ward Ave.
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/09/11

Guyer, Jeffrey A.
Guyer, Amy J.
a/k/a Evangelisto, Amy J.
53 Yorkshire Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/15/11

Hasperg, Nicole M.
119 Daniels Terrace
Cheshire, MA 01225
Chapter: 7
Filing Date: 03/15/11

Hirsch, Jeffrey A.
106 Inverness Lane
Longmeadow, MA 01106
Chapter: 13
Filing Date: 03/05/11

Holby, Brenda
365 Main St., #7
Sturbridge, MA 01566
Chapter: 7
Filing Date: 03/11/11

Holloway, Myron C.
858 Silver Lake St.
Athol, MA 01331
Chapter: 7
Filing Date: 02/28/11

Hussain, Irum
11 Eastwood Circle
Ludlow, MA 01056
Chapter: 7
Filing Date: 03/14/11

Ilg, Priscilla M.
120 South Main St.
Orange, MA 01364
Chapter: 13
Filing Date: 03/07/11

Jaime, Janet
39 Hillside Ave.
West Springfield, MA 01089
Chapter: 7
Filing Date: 03/14/11

James, Jade R.
18 Wandering Meadows
Wilbraham, MA 01095
Chapter: 13
Filing Date: 03/07/11

Jenney, Debra L.
26 Duryea St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/02/11

Kibodya, Mohamed A.
54 Homestead Ave.
Indian Orchard, MA 01151
Chapter: 7
Filing Date: 03/01/11

King, Sharon K.
P.O.Box 1145
Westfield, MA 01086
Chapter: 7
Filing Date: 03/01/11

Knowlton, Richard J.
Knowlton, Ann M.
889 Suffield St.
Agawam, MA 01001
Chapter: 7
Filing Date: 03/02/11

Laramee-Santaniello, Patricia L.
76 Main St.
Wilbraham, MA 01095
Chapter: 7
Filing Date: 03/15/11

Lareau, David R.
138 St. James St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/07/11

Latina, Dorothy Rose
3 Heritage Lane
Westfield, MA 01085
Chapter: 13
Filing Date: 03/04/11

Leary, Frances J.
36 Crestwood St.
Springfield, MA 01107
Chapter: 7
Filing Date: 03/03/11

Lehmann, Crystal M.
70 South John St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/14/11

Lemieux, Richard Alan
Lemieux, Carolyn Margaret
17 Fuller St.
North Adams, MA 01247
Chapter: 7
Filing Date: 03/04/11

Lescarbeau, Joy P.
193 North St.
North Adams, MA 01247
Chapter: 7
Filing Date: 03/12/11

Link, Herbert
22 Lessey St. Apt 104
Amherst, MA 01002
Chapter: 7
Filing Date: 03/02/11

Lord, Julie A.
30 Conway St.
South Deerfield, MA 01373
Chapter: 13
Filing Date: 03/11/11

Maldonado, Sylvia
395 Tokeneke Road
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/11/11

Maloney, James E.
Maloney, Angel M.
57 Richmond Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Manzi Fiorentino, Marie A.
72 Kathleen St.
Springfield, MA 01128
Chapter: 7
Filing Date: 03/04/11

Marhoub, Chaibia
126 Quabog St.
Warren, MA 01083
Chapter: 7
Filing Date: 03/07/11

Mastriani, Vincent
Mastriani, Donna
1050 Carew St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/07/11

Matosky, Jessica M.
115 Sunridge Dr.
Springfield, MA 01118
Chapter: 7
Filing Date: 03/09/11

Monday, Debra C.
a/k/a DeRose, Debra C.
P.O. Box 418
Ludlow, MA 01056
Chapter: 13
Filing Date: 03/04/11

Nicolazzo, Anthony Pasquale
751 Scott Road
Oakham, MA 01068
Chapter: 7
Filing Date: 03/10/11

Nieves, Rhonda
70 Martel Road
Springfield, MA 01119
Chapter: 7
Filing Date: 03/13/11

Normandin, Jason M.
Normandin, Sandra E.
430 Walnut Hill Road
Orange, MA 01364
Chapter: 7
Filing Date: 03/03/11

Ortiz, Marcelino
82 Bridge St., Apt 6A
Northampton, MA 01060
Chapter: 7
Filing Date: 03/02/11

Pearson, Maria C.
60 Ionia St.
Springfield, MA 01109
Chapter: 7
Filing Date: 03/15/11

Precious Memories Childcare
LaFountain, Melissa L.
a/k/a Cucchi, Melissa L.
440 Fredette St.
Athol, MA 01331
Chapter: 7
Filing Date: 03/13/11

Profit Valley Printing
Ostapovicz, Michael Aaron
391 Pleasant St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/09/11

Richardson, Beulah Brooks
699 North Westfield St.
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 03/03/11

Rivera, Roberto
500 Hancock St., Apt.
Springfield, MA 01105
Chapter: 7
Filing Date: 03/02/11

Robert, Michael A.
49 Michael Sears Road
Belchertown, MA 01007
Chapter: 7
Filing Date: 03/08/11

Roberts, Francis M.
1460 Main St.
Palmer, MA 01069
Chapter: 7
Filing Date: 03/11/11

Rodriguez, Alicia
280 Dickinson St.
Springfield, MA 01108
Chapter: 7
Filing Date: 03/09/11

Rodriguez, Julio A.
47 Grosvenor St
Springfield, MA 01107
Chapter: 7
Filing Date: 03/11/11

Routhier, Kevin J.
Routhier, Susan C.
a/k/a Morris, Susan C.
a/k/a Paradysz, Susan C.
16 Exeter St.
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/11/11

Sadler, Christopher G.
P.O. Box 48
Russell, MA 01071
Chapter: 7
Filing Date: 03/01/11

Santiago, Carmen C.
15 Van Horn Place
Springfield, MA 01104
Chapter: 13
Filing Date: 03/02/11

Schwarz, James T.
178 Woodlawn Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Smith, Dorothy J.
100 Edgemont St.
Springfield, MA 01109
Chapter: 7
Filing Date: 03/04/11

Somes, Wendy K.
3 A Wildwood Lane
Goshen, MA 01032
Chapter: 7
Filing Date: 03/01/11

Sparrow, Michael
22 4th Ave.
Cheshire, MA 01225
Chapter: 7
Filing Date: 03/10/11

Sperry, Norman A.
430 Pleasant St.
Holyoke, MA 01040
Chapter: 13
Filing Date: 03/11/11

Stephenson, Sandra E.
P.O. Box 1426
Holyoke, MA 01041
Chapter: 7
Filing Date: 03/15/11

Stevens, Robert C.
81 Dartmouth St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Swan, Kevin S.
Swan, Laurie E.
1747 West Royalston Road
Athol, MA 01331
Chapter: 7
Filing Date: 03/07/11

Thompson, Barbara J.
437 East St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/15/11

Tuttle, Mary A.
13A Highland Village
Ware, MA 01082
Chapter: 7
Filing Date: 03/11/11

Unique Designs
Malone, Christopher T.
Malone, Carol E.
a/k/a March-Malone, Carol E.
101 Upton St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/11/11

Wasuk, David M.
1 Jennifer St.
Lenox, MA 01240
Chapter: 13
Filing Date: 03/09/11

Wasuk, Sue A.
1 Jennifer St.
Lenox, MA 01240
Chapter: 13
Filing Date: 03/09/11

Watkins, Robert D.
376 King Road
Athol, MA 01331
Chapter: 7
Filing Date: 03/13/11

Weber, Scott F.
80 Damon Road #7204
Northampton, MA 01060
Chapter: 7
Filing Date: 03/11/11

Wells, Michael Robert
Wells, Lisa Ann
80 Wheeler Ave.
Springfield, MA 01118
Chapter: 13
Filing Date: 03/02/11

Williams, Kimberly A.
22 Pinney St.
Palmer, MA 01069
Chapter: 7
Filing Date: 03/04/11

Williams, William R.
11 Flynt Ave.
Monson, MA 01057
Chapter: 7
Filing Date: 03/04/11

Wright, Keith M.
3 A Wildwood Lane
Goshen, MA 01032
Chapter: 7
Filing Date: 03/01/11

Wyman, William E.
218 Spring St.
Athol, MA 01331
Chapter: 7
Filing Date: 03/07/11

Zina, John F.
21 Wilson Road
Belchertown, MA 01007
Chapter: 7
Filing Date: 03/03/11

Bankruptcies Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

1880 House
LaBelle, Michelle R.
a/k/a Carr, Michelle R.
3704 South Athol Road
Athol, MA 01331
Chapter: 7
Filing Date: 03/13/11

A & O Transport Services
Sluder, Ricky K.
Sluder, Kimberly A.
163 Main St., 2nd Fl.
Athol, MA 01331
Chapter: 7
Filing Date: 02/28/11

Aitighli, Rachid
126 Quabog St.
Warren, MA 01083
Chapter: 7
Filing Date: 03/07/11

AJ Norman Painting Contractors
Normoyle, James P.
11 Maiden Lane
Wilbraham, MA 01095
Chapter: 7
Filing Date: 03/11/11

Anderson, Laurel M.
56 Glenvale St.
Springfield, MA 01119
Chapter: 7
Filing Date: 03/08/11

Baillargeon, Luke R.
72 Walnut St., Fl. 1
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/02/11

Bartlett, Amy Ann
58 New Hampshire Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Beach, Michelle Lee
a/k/a Heaton-Beach, Michelle
a/k/a Heaton-Beach, Michelle
29 Pilgrim Road
Springfield, MA 01118
Chapter: 7
Filing Date: 03/10/11

Belba, Patricia A.
196 Center St.
Lee, MA 01238
Chapter: 7
Filing Date: 03/08/11

Berkshire Stone Works
Doyle, Albert
Doyle, Jannine
81 Daytona St.
Pittsfield, MA 01201
Chapter: 13
Filing Date: 03/01/11

Duong, Dennis Thanh
a/k/a Duong, Lam Thanh
668 Dickinson St.
Springfield, MA 01108
Chapter: 7
Filing Date: 03/02/11

Boone, Jennifer L.
a/k/a Duda, Jennifer L.
6 McBride Road
Unit B
Wales, MA 01081
Chapter: 7
Filing Date: 03/09/11

Breault, Angela P.
142 Skeele St.
Chicopee, MA 01013
Chapter: 13
Filing Date: 03/02/11

Bullens, Thomas J.
Bullens, Linda S.
31 Pauline Lane
Westfield, MA 01085
Chapter: 7
Filing Date: 03/04/11

Calkins, Nicholas C.
40 Duryea St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/15/11

Champagne, Luce M.
63 Watson St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/04/11

Cote, Douglas A.
Cote, Marya C.
370 Ridge Road
Athol, MA 01331
Chapter: 7
Filing Date: 02/28/11

Coughlin, Hilary W.
107 Wenonah Road
Longmeadow, MA 01106
Chapter: 7
Filing Date: 03/09/11

Crespo, Jose L.
Otero, Sonia N.
193 Santa Barbara St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/01/11

Crochetiere, Diane Marie
55 Beaumont Ave.
Chicopee, MA 01013
Chapter: 7
Filing Date: 03/03/11

Davies, Frank
310 Stafford St., Apt. 1303
Springfield, MA 01104
Chapter: 7
Filing Date: 03/01/11

Dibrindisi, Dolores T.
60 Avis Circle
Florence, MA 01062
Chapter: 7
Filing Date: 03/07/11

Dicenzo, Michael J.
Dicenzo, Christine A.
P.O. Box 138
Pittsfield, MA 01202
Chapter: 7
Filing Date: 03/04/11

DNA Printworks
McCarthy, Daniel S.
478 Kings Highway
West Springfield, MA 01089
Chapter: 7
Filing Date: 03/09/11

Duquette, Ronald G.
Duquette, Debra M.
368 Holyoke St.
Ludlow, MA 01056
Chapter: 13
Filing Date: 03/08/11

Dwyer, Carroll Henry
54 Bridge St., Apt. 54
South Hadley, MA 01075
Chapter: 7
Filing Date: 03/09/11

Dziadek, Bernard J.
437 Granby Road
South Hadley, MA 01075
Chapter: 7
Filing Date: 03/09/11

Edery, Armand
10 Keefe Ave.
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/11/11

Ela, Richard B.
Ela, Cheryl A.
a/k/a Heinonen, Cheryl A.
40 Yankee Drummer Dr.
Warren, MA 01083
Chapter: 7
Filing Date: 03/14/11

Ezyk, Shane M.
12 Oakdale Place
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/11/11

Farooqui, Amir A.
11 Eastwood Circle
Ludlow, MA 01056
Chapter: 7
Filing Date: 03/14/11

Fiorentino, Angelo M.
340 Cooley St.
Springfield, MA 01128
Chapter: 7
Filing Date: 03/04/11

Fontaine, Doreen F.
945 Jenks Road
Cheshire, MA 01225
Chapter: 7
Filing Date: 03/08/11

Fortes, Gregory E.
102 Memory Lane
Orange, MA 01364
Chapter: 7
Filing Date: 03/07/11

Foss, Judith A.
98 Spadina Parkway
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/15/11

Getto, Robert A.
34 Whitman St.
Chicopee, MA 01013
Chapter: 7
Filing Date: 03/07/11

Girard, Andrew P.
76 Lakeview St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Godin-Conz, Jaclyn Marie
a/k/a Kraus, Jaclyn Marie
35 Ward Ave.
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/09/11

Guyer, Jeffrey A.
Guyer, Amy J.
a/k/a Evangelisto, Amy J.
53 Yorkshire Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/15/11

Hasperg, Nicole M.
119 Daniels Terrace
Cheshire, MA 01225
Chapter: 7
Filing Date: 03/15/11

Hirsch, Jeffrey A.
106 Inverness Lane
Longmeadow, MA 01106
Chapter: 13
Filing Date: 03/05/11

Holby, Brenda
365 Main St., #7
Sturbridge, MA 01566
Chapter: 7
Filing Date: 03/11/11

Holloway, Myron C.
858 Silver Lake St.
Athol, MA 01331
Chapter: 7
Filing Date: 02/28/11

Hussain, Irum
11 Eastwood Circle
Ludlow, MA 01056
Chapter: 7
Filing Date: 03/14/11

Ilg, Priscilla M.
120 South Main St.
Orange, MA 01364
Chapter: 13
Filing Date: 03/07/11

Jaime, Janet
39 Hillside Ave.
West Springfield, MA 01089
Chapter: 7
Filing Date: 03/14/11

James, Jade R.
18 Wandering Meadows
Wilbraham, MA 01095
Chapter: 13
Filing Date: 03/07/11

Jenney, Debra L.
26 Duryea St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/02/11

Kibodya, Mohamed A.
54 Homestead Ave.
Indian Orchard, MA 01151
Chapter: 7
Filing Date: 03/01/11

King, Sharon K.
P.O.Box 1145
Westfield, MA 01086
Chapter: 7
Filing Date: 03/01/11

Knowlton, Richard J.
Knowlton, Ann M.
889 Suffield St.
Agawam, MA 01001
Chapter: 7
Filing Date: 03/02/11

Laramee-Santaniello, Patricia L.
76 Main St.
Wilbraham, MA 01095
Chapter: 7
Filing Date: 03/15/11

Lareau, David R.
138 St. James St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/07/11

Latina, Dorothy Rose
3 Heritage Lane
Westfield, MA 01085
Chapter: 13
Filing Date: 03/04/11

Leary, Frances J.
36 Crestwood St.
Springfield, MA 01107
Chapter: 7
Filing Date: 03/03/11

Lehmann, Crystal M.
70 South John St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/14/11

Lemieux, Richard Alan
Lemieux, Carolyn Margaret
17 Fuller St.
North Adams, MA 01247
Chapter: 7
Filing Date: 03/04/11

Lescarbeau, Joy P.
193 North St.
North Adams, MA 01247
Chapter: 7
Filing Date: 03/12/11

Link, Herbert
22 Lessey St. Apt 104
Amherst, MA 01002
Chapter: 7
Filing Date: 03/02/11

Lord, Julie A.
30 Conway St.
South Deerfield, MA 01373
Chapter: 13
Filing Date: 03/11/11

Maldonado, Sylvia
395 Tokeneke Road
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/11/11

Maloney, James E.
Maloney, Angel M.
57 Richmond Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Manzi Fiorentino, Marie A.
72 Kathleen St.
Springfield, MA 01128
Chapter: 7
Filing Date: 03/04/11

Marhoub, Chaibia
126 Quabog St.
Warren, MA 01083
Chapter: 7
Filing Date: 03/07/11

Mastriani, Vincent
Mastriani, Donna
1050 Carew St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/07/11

Matosky, Jessica M.
115 Sunridge Dr.
Springfield, MA 01118
Chapter: 7
Filing Date: 03/09/11

Monday, Debra C.
a/k/a DeRose, Debra C.
P.O. Box 418
Ludlow, MA 01056
Chapter: 13
Filing Date: 03/04/11

Nicolazzo, Anthony Pasquale
751 Scott Road
Oakham, MA 01068
Chapter: 7
Filing Date: 03/10/11

Nieves, Rhonda
70 Martel Road
Springfield, MA 01119
Chapter: 7
Filing Date: 03/13/11

Normandin, Jason M.
Normandin, Sandra E.
430 Walnut Hill Road
Orange, MA 01364
Chapter: 7
Filing Date: 03/03/11

Ortiz, Marcelino
82 Bridge St., Apt 6A
Northampton, MA 01060
Chapter: 7
Filing Date: 03/02/11

Pearson, Maria C.
60 Ionia St.
Springfield, MA 01109
Chapter: 7
Filing Date: 03/15/11

Precious Memories Childcare
LaFountain, Melissa L.
a/k/a Cucchi, Melissa L.
440 Fredette St.
Athol, MA 01331
Chapter: 7
Filing Date: 03/13/11

Profit Valley Printing
Ostapovicz, Michael Aaron
391 Pleasant St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/09/11

Richardson, Beulah Brooks
699 North Westfield St.
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 03/03/11

Rivera, Roberto
500 Hancock St., Apt.
Springfield, MA 01105
Chapter: 7
Filing Date: 03/02/11

Robert, Michael A.
49 Michael Sears Road
Belchertown, MA 01007
Chapter: 7
Filing Date: 03/08/11

Roberts, Francis M.
1460 Main St.
Palmer, MA 01069
Chapter: 7
Filing Date: 03/11/11

Rodriguez, Alicia
280 Dickinson St.
Springfield, MA 01108
Chapter: 7
Filing Date: 03/09/11

Rodriguez, Julio A.
47 Grosvenor St
Springfield, MA 01107
Chapter: 7
Filing Date: 03/11/11

Routhier, Kevin J.
Routhier, Susan C.
a/k/a Morris, Susan C.
a/k/a Paradysz, Susan C.
16 Exeter St.
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/11/11

Sadler, Christopher G.
P.O. Box 48
Russell, MA 01071
Chapter: 7
Filing Date: 03/01/11

Santiago, Carmen C.
15 Van Horn Place
Springfield, MA 01104
Chapter: 13
Filing Date: 03/02/11

Schwarz, James T.
178 Woodlawn Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Smith, Dorothy J.
100 Edgemont St.
Springfield, MA 01109
Chapter: 7
Filing Date: 03/04/11

Somes, Wendy K.
3 A Wildwood Lane
Goshen, MA 01032
Chapter: 7
Filing Date: 03/01/11

Sparrow, Michael
22 4th Ave.
Cheshire, MA 01225
Chapter: 7
Filing Date: 03/10/11

Sperry, Norman A.
430 Pleasant St.
Holyoke, MA 01040
Chapter: 13
Filing Date: 03/11/11

Stephenson, Sandra E.
P.O. Box 1426
Holyoke, MA 01041
Chapter: 7
Filing Date: 03/15/11

Stevens, Robert C.
81 Dartmouth St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/10/11

Swan, Kevin S.
Swan, Laurie E.
1747 West Royalston Road
Athol, MA 01331
Chapter: 7
Filing Date: 03/07/11

Thompson, Barbara J.
437 East St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/15/11

Tuttle, Mary A.
13A Highland Village
Ware, MA 01082
Chapter: 7
Filing Date: 03/11/11

Unique Designs
Malone, Christopher T.
Malone, Carol E.
a/k/a March-Malone, Carol E.
101 Upton St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/11/11

Wasuk, David M.
1 Jennifer St.
Lenox, MA 01240
Chapter: 13
Filing Date: 03/09/11

Wasuk, Sue A.
1 Jennifer St.
Lenox, MA 01240
Chapter: 13
Filing Date: 03/09/11

Watkins, Robert D.
376 King Road
Athol, MA 01331
Chapter: 7
Filing Date: 03/13/11

Weber, Scott F.
80 Damon Road #7204
Northampton, MA 01060
Chapter: 7
Filing Date: 03/11/11

Wells, Michael Robert
Wells, Lisa Ann
80 Wheeler Ave.
Springfield, MA 01118
Chapter: 13
Filing Date: 03/02/11

Williams, Kimberly A.
22 Pinney St.
Palmer, MA 01069
Chapter: 7
Filing Date: 03/04/11

Williams, William R.
11 Flynt Ave.
Monson, MA 01057
Chapter: 7
Filing Date: 03/04/11

Wright, Keith M.
3 A Wildwood Lane
Goshen, MA 01032
Chapter: 7
Filing Date: 03/01/11

Wyman, William E.
218 Spring St.
Athol, MA 01331
Chapter: 7
Filing Date: 03/07/11

Zina, John F.
21 Wilson Road
Belchertown, MA 01007
Chapter: 7
Filing Date: 03/03/11

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

BECKET

Ozzie’s Glass Inc., 71 Pill Dr., Becket, MA 01223. Michael Ozner, same. Manufacture and sale of blown glass

BRIMFIELD

Jesse Via Concrete Services Inc., 8 Governor Fairbanks Road, Brimfield, MA 01010. Jesse Via, same. Concrete services.

CHICOPEE

J.Kosiorek Inc., 769 Burnett Road, Chicopee, MA 01020. James Kosiorek, same. Restaurant.

EAST LONGMEADOW

Negotiation Works Inc., 27 High Meadow Circle, East Longmeadow, MA 01028. Joshua Weiss, Ph.D., same. Negotiation training and consultation services.

Perron’s Automotive Inc., 14 Center Square, East Longmeadow, MA 01028. Brian Perron, 186 Chestnut St., East Longmeadow, MA 01028. Automotive repair services.

Power Conservation Systems Inc., 12-14 Somers Road, East Longmeadow, MA 01028. Christopher Duby, 56 Lawnwood St., Agawam, MA 01001. Energy conservation consultation services.

FEEDING HILLS

KLC Auto Sales Inc., 825 Springfield St., Feeding Hills, MA 01030. Francis Connor, 40 Woodbridge Dr., Suffield, CT 06078. Automobile sales.

LEE

Modern Motels Inc., 185 Stockbridge Road, Lee, MA 01238. Richard Proctor, same. Motel.

Otto’s Breakfast and Deli Inc., 85 Main St., Lee, MA 01238. Paul Face, same. Restaurant.

NORTH ADAMS

Monument Square Consulting Group Inc., 229 Corinth St., North Adams, MA 01247. John Barrett, same. Consultation services for public matters and private business.

NORTHAMPTON

Ink & Toner Solutions Inc., 12 Main St., Northampton, MA 01060. Serges Lariviere, 47 West Pelham Road, Shutesbury, MA 02072. Own, operate, sell, service, and repair printers and copies.

PALMER

Kahm Transportation Corp., 20 Wilbraham St., Palmer, MA 01069. Eric Miller, 1900 Linden Blvd., Brooklyn, N.Y. 11207. Trucking services.

PITTSFIELD

Intradermal Designs Inc., 409 North St., Pittsfield, MA 01201. Wesley Lamore, same. Tatoo and body piercing shop.

SOUTHWICK

Our Community Food Pantry Inc., 220 College Highway, Southwick, MA 01077. Julie Cecchini, 366 North Loomis St., Southwick, MA 01077. Operate a food pantry for poor and needy residents of Southwick, Granville, and Tolland, MA.

SPRINGFIELD

Hoops 2 Build Hope Inc., 5 Barrington Dr., Springfield, MA 01129. Colin Tabb, same. Non-profit ministry aimed to bring excitement, love and hope through the development of basketball facilities and programs.

JPML Holdings Inc., 390 Dickinson St., Springfield, MA 01108. Phung Minh Le, 390 Dickinson St., Springfield, MA 01108. Phung Minh Le, 14 Crystal Ave., Springfield, MA 01108. Wholesale and retail of cellular phones and electronics.

Laprise Inc., 1365 Main St., Springfield, MA 01103. Ronald Laprise, 6 Canterbury Lane, Feeding Hills, MA 01030. Chiropractic office.

NGC Industries Inc., 20 Maple St., Springfield, MA, 01103. Roland Berthiaume, 585 Cooley St., Springfield, MA 01128. Manufacture, promote, and sell spinal-traction devices.

The Law Offices of Michael D. Facchini, P.C., 824 Liberty St., Sprngfield, MA 01104. Michael Facchini, same. General law practice.

The Law Offices of Keith Minoff, P.C., 1350 Main St., Suite 1300, Springfield, MA, 01103. Keith Minoff, same. General law practice.

Mend Maddie’s Heart Inc., 151 Forest Park Ave., Springfield, MA 01108. Cynthia Jean Sattal, same. Spread awareness of congenital heart defects.

STURBRIDGE

Ink Jet Tech Inc., 51 South Shore Dr., Sturbridge, MA 01566. Fred Neuenschwander, same.

WEST SPRINGFIELD

Kazak Trucking Inc., 75 Irving St., West Springfield, MA 01089. Sergey Pirogov, same. Trucking services.

The Law Offices of Mary Paier Powers, P.C., 689 Westfield St., West Springfield, MA 01089. Mary Paier Powers, 25 Appaloosa Lane, West Springfield, MA 01089. General law practice.

Briefcase Departments

Applicants Sought for Leadership Institute
EASTHAMPTON — The Women’s Fund of Western Massachusetts has created the Leadership Institute for Political Impact to develop future leaders in civic affairs. The institute is now accepting applications for the 2011-12 training cycle. The organization encourages women to think seriously about becoming more involved as civic leaders in their communities and running for office, according to Carla Oleska, CEO of the Women’s Fund. Focusing on areas such as community organizing, the legislative process and policy-making, fund-raising and campaigning, and running for office, the institute gives women the tools and confidence they need to become political leaders. At each training session, a woman working at the elected level presents her experiences. The initiative “perfectly links” the foundation’s emphasis on social change with leadership development, added Oleska in a statement. “We believe that a critical way to address the problems facing our communities is to engage the talents and the input of women at all levels and in all sectors of decision making.” The year-long commitment will begin for new members in September; however, applications are being accepted through June. Applications are available on the foundation’s Web site, www.womensfund.net.

Architect Chosen for Union Station Project
SPRINGFIELD — Boston-based HDR Architecture has been chosen to oversee designs for long-dormant Union Station, which is slated to be renovated into a multi-modal transportation center. The announcement was made at a press conference in Springfield City Hall on April 4. Donald Warner, senior vice president of the company, said construction work on the $70 million project is slated to begin in the summer of 2012 and be completed in 2015. Plans call for renovations to the 200,000-square-foot main terminal building and a refurbished passenger train platform. The existing freight building will be razed and replaced with a 23-bay bus terminal and parking garage.

Bankruptcy Filings Fall 6%
WASHINGTON, D.C. — The number of Americans filing for bankruptcy dropped 6% in the first quarter of 2011 compared to the previous year, two industry groups announced recently. Monday. The number of filings in the first three months of 2011 dropped to 340,012, down from 363,215 filings recorded in the first quarter of 2010, according to data from the American Bankruptcy Institute and the National Bankruptcy Research Center. “Though bankruptcy filings are still elevated, consumers continue to take steps to reduce debt levels and shore up their finances,”said ABI Executive Director Samuel Gerdano said in a statement. The bottom line is that the sharp increase in bankruptcy levels in recent years might be starting to level off, and perhaps even decrease. Personal bankruptcy filings had been climbing steadily since 2007, when the U.S. fell into a deep recession that left millions of Americans unemployed. In 2005 Congress amended the Bankruptcy Code, making it more difficult for Americans to file and sparking a rush to file by October 2005, when the amendments kicked in. In 2005, bankruptcy filings totaled more than 2 million.

Company Notebook Departments

Tighe & Bond Plans ‘Centennial Project’
WESTFIELD — As part of its 100th-anniversary celebration in 2011, Tighe & Bond is lining up a series of events to give back to its communities, recognize its clients, appreciate its employees, and publish a book on the firm’s history. As part of the firm’s “Centennial Project,” two worthy projects for nonprofit agencies that are in need of Tighe & Bond’s services will each receive $50,000 worth of pro bono engineering services, according to Fran Hoey, senior vice president, who is overseeing the project. To identify potential projects for these services, Tighe & Bond has developed a request for proposals that nonprofit organizations can complete if they are interested. Tighe & Bond will be considering projects in the primary regions that it serves — Massachusetts, Connecticut, and New Hampshire. Preferably these will be projects that are in the planning stages and have a targeted construction date. “Tighe & Bond is looking forward to giving back to the community at large in a significant and meaningful way,” said Hoey in a statement. “We have a passionate and generous staff that believes strongly in helping others in need, so this is only natural.” For more information on the nonprofit project, visit centennialproject.tighebond.com. Submittals are due by April 29.

Hampden Savings Bank Foundation Donates to Link to Libraries
The Hampden Savings Foundation, the philanthropic arm of Hampden Bank, announced recently that it has awarded $1,500 to Link to Libraries Inc. Celebrating its third anniversary this May, Link to Libraries has thus far donated more than 26,000 books to area schools and nonprofits in Western Mass. and Northern Conn. Link to Libraries’ newest initiatives include the Link Senior Project with Loomis Communities and the Welcome to Kindergarten Project, which will supply Link to Libraries literacy packets (a book and bookbags) to 1,200 kindergarten children entering Springfield Public Schools this August on screening and testing day. “We are deeply grateful to Hampden Savings Foundation for their support to our mission.” said Susan Jaye-Kaplan, president and co-founder of Link to Libraries. “We are delighted this much needed assistance to our Read Aloud Programs is being made possible through the generosity of Hampden Bank.” Link to Libraries is a not-for-profit organization based in Western Mass. Its mission is to collect and distribute to public elementary schools and nonprofit organizations throughout Western Mass. and Northern Conn. new books to enhance reading, literacy, and language skills for children of all cultures.

Mahoney Place Construction Underway
HOLYOKE — A construction kick-off was held April 7 by Cunningham Equities, LLC for the development of Class A medical offices for the Sisters of Providence Prenatal Clinic and Tapestry Health at the former home of Charles Koegels & Sons Co. The manufacturing facility at 306 Race St. will be renovated to a first-class office building, with the first tenant, Sisters of Providence Prenatal Clinic, expected to take possession in June.

United Bank Foundation Pledges $83,500
WEST SPRINGFIELD — The United Bank Foundation recently awarded $83,500 to organizations and initiatives designed to benefit children, families, students, and schools in the Greater Springfield and Worcester regions, according to Dena Hall, foundation president. Big Brothers Big Sisters of Hampden County Inc. received a grant for $10,000 to support Chicopee youth in the community-based Mentoring Expansion Project. Also, a $25,000 grant was made to the Boys & Girls Club of Greater Westfield for its Raise the Roof Capital Campaign building expansion plans. Families will benefit from the foundation’s $4,500 award to the Community Music School of Springfield for a family concert Series. A grant of $10,000 to the Holyoke Community College Foundation will support the Community Technology Center located at the new Holyoke Transportation Center. In Ludlow, the Boys & Girls Club was awarded $5,000 to be used for scholarships and to provide access to subsidized child care for before- and after-school programs and summer camp for qualified families. Rebuilding Together Springfield was awarded a grant of $10,000 to support home repairs, modifications, and rehabilitations for low-income Springfield homeowners. The Western Mass. Council Inc., Boy Scouts of America received $5,000 for its Scoutreach Initiative for involving low-income urban youth in scouting. The YWCA of Western Massachusetts was awarded $5,000 to support renovations and the construction of additional rooms at its Clough Street facility. Also, Westfield Public Schools received a $2,000 grant. A $1,000 grant from the foundation to the Springfield Vietnamese American Citizens Assoc. will help the Family Empowerment Program provide educational support to Vietnamese students and families in Greater Springfield. With its $1,000 grant from the Foundation, Links to Libraries will provide new books to area preschools and elementary schools to promote language and reading skills. In Worcester, the foundation awarded a $5,000 grant to University of Massachusetts Medical School to support the UMass Labs Program for Worcester high school students. The foundation has awarded nearly $1.4 million in grants since it was established in 2005 as a permanent source of funding to benefit communities in United Bank’s market area.

Stitches & Ink Makes a Home at Fran Johnson’s Golf & Tennis
WEST SPRINGFIELD — Starting with embroidered hats and shirts, Tim and Rae Crary have built an apparel business into a growing offshoot of TC Sales. Calling on customers as a print broker, Tim Crary responded to customer requests to provide decorated apparel, and as the business grew, a decision was made to find a retail location. An open house was recently celebrated for Stitches & Ink at Fran Johnson’s Golf & Tennis on Riverdale Street. The new showroom includes two Brother 9100 embroidery machines, a Brother 782 digital garment printer, and a Logo Jet printer. Cindy Johnson, owner of Fran Johnson’s, noted that the opportunity for customers to get decorated apparel adds to the services already available at her store. “Customers can now get just about anything printed with their name, picture, or business,” said Johnson. “This now makes shopping for golf tournaments or special events even easier, and the no-minimum [policy] is significant.”

Departments People on the Move

Beverly L. Herbert, Director of Development and External Communications for the Assoc. for Community Living in Springfield, was recently featured in Kaleidoscope magazine, discussing the fund-raising profession. Herbert, who has been active in fund-raising efforts for more than 35 years, has been with the association for more than 10 years.
•••••

JoMaria Velez

JoMaria Velez

JoMaria Velez has been appointed a Mortgage Consultant at PeoplesBank, based in Holyoke. She will be responsible for residential mortgage business in Springfield, Wilbraham, Monson, Palmer, and surrounding areas.
•••••
Robert F. Borawski has been elected Chairman of the Board of Directors of Florence Savings Bank. Borawski is President of Borawski Insurance Co. He was elected a Corporator of Florence Savings in 1981 and a Director in 1992.
•••••
Roberta Hillenberg-Gang has been appointed Link Senior Project Coordinator for the Link to Libraries collaboration to offer read-aloud programs to area public elementary schools with Loomis Communities residents.
•••••
Monson Savings Bank announced the following:
John (Jack) W. Hibbard

John (Jack) W. Hibbard

• John (Jack) W. Hibbard has been promoted to Controller. He joined the Financial Department in 2004; and












Michele Ouhl

Michele Ouhl

• Michele Ouhl has been promoted to Branch Manager of the Monson branch. She joined the bank in 2010 as the Assistant Branch Manager of the Monson branch.

•••••
Attorney Robert Aronson has joined Royal LLP in Northampton. He has more than 35 years of litigation experience, and is admitted to practice in the state and federal courts in Massachusetts and New York.
•••••
Pierce R. Keefe has joined Aaron Smith of East Longmeadow as a Tax Manager. Keefe has more than 15 years of professional tax and accounting experience with manufacturing, construction, and closely held businesses.
•••••

Ellen W. Freyman

Ellen W. Freyman

Attorney Ellen W. Freyman has been named the 2011 winner of the Springfield Leadership Institute’s Community Service Award. The Affiliated Chambers of Commerce of Greater Springfield Inc. and Western New England College School of Business made the announcement. The award is given annually to a member of Greater Springfield who exemplifies outstanding leadership and service to the community. Freyman joined Shatz, Schwartz and Fentin, P.C. in 1988. She is active in several professional and civic organizations and most recently worked with the Springfield Planning Department to revise the Springfield Zoning Ordinance.
•••••
Denise C. Remillard has been named Manager of Human Resources at the Insurance Center of New England in Agawam. She brings more than 14 years of human-resources experience to her new position.
•••••
Brenda D. Cuoco has joined Real Living Realty Professionals in Wilbraham as a Sales Associate.
•••••
Dr. Pranay Parikh

Dr. Pranay Parikh

Dr. Pranay Parikh has joined the Medical Staff at Baystate Mary Lane Hospital in Ware. He earned his medical degree from Alpert Medical School – Brown University in Rhode Island. He completed his residency at Georgetown University Hospital in Washington, D.C., and his fellowship at Union Memorial Hospital in Baltimore. He is a faculty member of the Tufts University School of Medicine, specializing in plastic surgery. He is also a member of Baystate Plastic Surgery.
•••••
Pam Hixon, a Hall of Fame field-hockey coach and player, has been named AstroTurf’s ambassador to the sport. Hixon earned eight varsity letters in field hockey, softball, and basketball at Springfield College, and played for the U.S. National Team for 10 years. She coached field hockey, lacrosse, and basketball at Springfield College, as well as field hockey and lacrosse at the University of Massachusetts.

Chamber Corners Departments

ACCGS

www.myonlinechamber.com
(413) 787-1555

 • April 13: ACCGS After 5, 5 to 7 p.m., Balise Lexus, Riverdale Road, West Springfield. Cost: members $10, non-members $20. 

• April 20: ERC Board of Directors’ Meeting, 8 to 9 a.m., the Gardens of Wilbraham, Community Room, 2 Lodge Lane, Wilbraham.

• April 20: ACCGS Ambassadors Meeting, 4 to 5 p.m., EDC Conference Room, Springfield.

• April 21: ACCGS Executive Committee Meeting, noon to 1 p.m., TD Bank Conference Center, Springfield.

Young Professional Society of Greater Springfield

www.springfieldyps.com
 
• April 21: Ice Breakers, 4 to 5 p.m., 350 Grill, Worthington Street, Springfield. YPS’ first networking workshop will show how to make a positive first impression at a networking event and how to take the first steps toward building relationships that produce referrals.
Cost: free to members of YPS, NAYP, and HYPE. $20 for non-members, which includes admission to both the session and the Third Thursday event that follows at Adolfo’s from 5 to 8 p.m. Free parking. Space is limited. To sign up, email Jack Toner at [email protected].
 
Chicopee Chamber of Commerce

www.chicopeechamber.org
(413) 594-2101
 
• April 20: Salute Breakfast, 7:15 to 9 a.m., Kittredge Center/PeoplesBank Conference Center, Holyoke Community College. Pre-registration cost: members $18, non-members $25.

• April 27: Business After Hours, 5 to 7 p.m., Marcotte Ford, Main Street, Holyoke. Pre-registration cost: members $5, non-members $15. Sign up online at www.chicopeechamber.org
 
Franklin County Chamber of Commerce

www.franklincc.org
(413) 773-5463
 
• April 16 and 17: Franklin County Home Show and Green Fair, 10 a.m. to 5 p.m., Franklin County Fairgrounds, Greenfield. Sponsors: Franklin County Chamber of Commerce, Greenfield Business Assoc., Franklin Community Cooperative. Cost: $2 donation at the door.

• April 22: Monthly Breakfast Series, 7:30 to 9 a.m., Greenfield Community College. Program TBD. Sponsored by Greenfield Savings Bank. Cost: members $12, non-members $15.
 
Greater Northampton Chamber of Commerce

www.explorenorthampton.com
(413) 584-1900
 
• April 29: 19th Annual Great Northampton Chamber Auction, 6:30 to 9:30 p.m., Pages Loft Restaurant and Events, Clarion Hotel & Conference Center, Atwood Drive, Northampton. Sponsored by Coca-Cola Refreshments. Entertaining evening with food, a silent auction of more than 250 items, and a live auction. Cost: $45 in advance, $50 at the door.

Northampton Area Young Professional Society

www.thenayp.com
(413) 584-1900
 
• April 14: Northampton Area Young Professionals Party with a Purpose, 5 to 8 p.m., hosted and sponsored by Fitzwilly’s Restaurant & Bar, Main Street, Northampton. Cost: members free, non-members $5.
 
South Hadley/Granby Chamber of Commerce

www.shchamber.com
(413) 532-6451

• April 25: Reception at MHC President’s House, 5 to 7 p.m. Sponsored by Mount Holyoke College. Special guests and speakers. Opportunity to talk with Lynn Pasquerella, president. Free.
 
Greater Westfield Chamber of Commerce

www.westfieldbiz.org
(413) 568-1618
 
• April 14: WestNet, a business networking event, 5 to 7 p.m., the Ranch Golf Club, Sunnyside Road, Southwick. Cost: members $10, non-members $15. Table tops available for $25. Cash bar, free hors d’oeuvres. Walk-ins welcomed.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

FRANKLIN
SUPERIOR COURT
Phyllis R. Perry, executrix of the estate of Richard R. Perry v. John G. Savage Realty Corp. and James Fitzgibbons
Allegation: While performing work on property owned by John G. Savage Realty and contracted by James Fitzgibbons, the plaintiff fell through the roof deck to the cement floor below and died: $10,774.27
Filed: 1/19/11

HAMPDEN
SUPERIOR COURT
Bernadino Smith v. American International College
Allegation: Loss of college tuition and false inducement to sign Sallie Mae loan: $24,000+
Filed: 1/7/11

Jimbob Aviation Inc. v. Taylor Companies Inc.
Allegation: Breach of lease agreement: $145,000
Filed: 1/11/11

Seaboard Drilling v. Pappas Enterprises Inc.
Allegation: Non-payment of labor and materials for sub-surface testing and environmental engineering: $45,836.88
Filed: 1/6/11

Woronoco Hydro, LLC v. Ocean State Jobbers Inc.
Allegation: Outstanding balance for electrical services: $95,000
Filed: 12/15/10

HAMPSHIRE
SUPERIOR COURT
Kaestle Boos Associates Inc. v. the Town of Granby, by and through the Granby Safety Committee
Allegation: Breach of contract by failing to pay for services rendered: $115,000
Filed: 2/23/11

Michelle Papineau v. Mount Holyoke College
Allegation: Employment discrimination: $25,000+
Filed: 2/7/11

NORTHAMPTON
DISTRICT COURT
Jane Doe v. Cooley Dickinson Hospital
Allegation: Breach of contract and HIPAA violation: $100,000
Filed: 2/11/11

Swan Associates Inc. v. Boulanger’s Plumbing & Heating Inc.
Allegation: Breach of contract and failure to pay: $17,876
Filed: 2/15/11

PALMER DISTRICT COURT
Mactec Engineering & Consulting Inc. v. Sub-Surface Informational Surveys Inc.
Allegation: Breach of contract by failing to confirm the location of all utilities and failing to reimburse the plaintiff remediation costs: $12,536.65
Filed: 1/4/11

SPRINGFIELD DISTRICT COURT
Liberty Mutual Insurance Co. v. Yanez Construction
Allegation: Non-payment of workers’ compensation policy: $32,326.34
Filed: 2/1/11

Linda Wortman v. Comcast of MA
Allegation: Negligent performance of work in plaintiff’s home, causing injury: $20,236.83
Filed: 1/31/11

NCMIC Finance Corp. v. Langlois Family Chiropractic Inc.
Allegation: Non-payment on judgment: $19,133.78
Filed: 2/1/11

Shirley Peaks v. Costco Wholesale Corp.
Allegation: Negligence in property maintenance, causing slip and fall: $5,183
Filed: 2/14/11

WESTFIELD
DISTRICT COURT
Pioneer Valley Winnelson Co. v. Eric’s Plumbing and Heating
Allegation: Non-payment of goods sold and delivered: $16,028.58
Filed: 2/4/11

Agenda Departments

Mobile Marketing
April 12: Stevens 470 at 470 Southampton Road, Westfield, will host a coffee hour from 8:30 to 10 a.m. on mobile communication. During the coffee hour, the pros and cons of creating a mobile Web site will be featured, as well as discussion on the technology behind mobile Web sites and different ways to generate a mobile Web site. Stevens 470 Coffee Hours are informal discussions on current marketing-communications and Web-development topics. For more information on the event or to register, contact Tina Stevens at (413) 568-2660 or [email protected]. Seating is limited.

Performance Appraisals Workshop
April 12: Attorney Susan Fentin of Skoler, Abbott & Presser, P.C. of Springfield will present a workshop titled “Performance Appraisals: Rewards and (Yes) the Risks” at the Human Service Forum Nonprofit Risk Management Conference at the Clarion Hotel in Northampton. The daylong event includes breakfast and a keynote address, followed by workshops in which Fentin and participants will analyze the top risks facing human-services and nonprofit organizations. Other workshop topics include “For EDs/CEOs Only: Let’s Talk About Risk,” “Financial Risk Management,” and “Facilities/Property Management.” For more information on the program, visit www.skoler-abbott.com.

Mobile Technology Workshop
April 13: Chris Amato of Knectar Design and Jeff Hobbs of Advanced Internet will lead a workshop on the various critical aspects of the shift to a mobile technology landscape from 9 to 11 a.m. at the Scibelli Enterprise Center, 1 Federal St., Springfield. The workshop is sponsored by the Massachusetts Small Business Development Center Network (MSBDC). Amato and Hobbs will discuss how mobile and smart-phone technology has surpassed expectations to become the leading communications and application-technology platform for users in many market sectors. The cost is $40. For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

Public Health Lecture Series
April 13: Dr. Leonard Morse will be the keynote speaker as the Desmond Tutu Public Health Lecture Series continues at American International College, 1000
State St., Springfield. The 10 a.m. talk in Griswold Theatre will focus on education to address patterns of behavior that promote and preserve one’s health. The event is free and open to the public. A reception for Morse will follow in the west wing of the Sprague Cultural Arts Center. For more information, call (413) 205-3231.

Royal LLP Open House
April 14: Royal LLP will conduct an open house for the public from 5 to 8 p.m. to celebrate its new offices at 270 Pleasant St., Northampton. Cocktails and hors d’oeuvres will be provided by Side Street Café. For persons planning to attend, RSVP by April 4 at [email protected] or call (413) 586-2288.

Marketing Basics Workshop
April 20: A workshop led by Dianne Doherty of the Mass. Small Business Development Center Network (MSBDC) will focus on the basic disciplines of marketing, beginning with research — primary, secondary, qualitative, and quantitative. Topics will include advertising, public relations, and the importance of developing a marketing plan. Doherty’s presentation is planned from 3 to 5 p.m. at the TD Bank community room, 175 Main St., Northampton. For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

CPA Workshop
April 26: Timothy Murphy, partner at Skoler, Abbott & Presser, P.C., of Springfield, will present a workshop titled “Continuing Legal Education” to certified public accountants from 3 to 5:40 p.m. at the Kittredge Center at Holyoke Community College. For more details, visit www.skoler-abbott.com.

Not Just Business as Usual
April 26: Al Verrecchia, retired CEO and chairman of the board of Hasbro Inc., will be the keynote speaker for a program titled Not Just Business as Usual, presented by the Springfield Technical Community College (STCC) Foundation. The STCC Foundation will capture the energy and excitement of the college’s past, present, and future at the unique affair that will be staged at the Log Cabin Banquet and Meeting House in Holyoke. In addition, two past Entrepreneurship Hall of Fame inductees, Balise Motor Sales and Smith & Wesson, will be honored for their continued success and contributions to the local community. A cocktail and networking reception is planned from 5:30 to 7 p.m., followed by a dinner program from 7 to 9 p.m. Tickets are $175 each or $1,500 for a table of 10. Proceeds raised from the event will benefit STCC. For more information on the event, visit www.notjustbusinessasusual.net.

Understanding Financial Reports
April 27: Robb Morton of Boisselle, Morton & Associates will lead a workshop from 9 a.m. to noon on how to read financial statements. Following the presentation at the Scibelli Enterprise Center, 1 Federal St., Springfield, a lunch is planned as well as a question-and-answer session. The program is sponsored by the Mass. Small Business Development Center Network (MSBDC). The cost is $40. For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

Cash-flow Workshop
May 4: Robb Morton of Boisselle, Morton & Associates will present a workshop on the basics of cash flow, how to improve cash flow, the timing of cash inflows and outflows, how cash flow is different from profit, and how to determine your company’s cash flow. The cost is $40. The 9 to 11 a.m. program is planned at the Scibelli Enterprise Center, 1 Federal St., Springfield, and is sponsored by the Mass. Small Business Development Center Network (MSBDC). For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

ACS Gala
May 7: “The Legends of Hope” is the theme for the American Cancer Society’s 2011 Evening of Hope Gala at the Sheraton Springfield Monarch Place Hotel. This year’s gala will pay special tribute to members of the Sarat family of Agawam, who will receive the annual Omar T. Pace, M.D. Award, a prestigious honor awarded to community leaders who have made a significant difference in the lives of cancer patients and their families throughout Western Mass. The evening will include dinner, a silent auction, celebrity impersonators, and music by the Prime Time Players. For more information about tickets or sponsorship opportunities, contact Regina Pattison at [email protected], or call (802) 257-8908. Details about the Evening of Hope are also available at gala.acsevents.org/eveningofhopegala.
Online Tools Seminar
May 11: From FourSquare to YouTube, Yelp, Groupon, Facebook, Google Places, Twitter, MagCloud, and Issuu, there is an array of low-cost, easy-to-use online tools that allow small-business owners to attract new customers and enhance relationships with existing ones. Larri Cochran of Fresh Table, LLC will present a talk from 9 to 11 a.m. at the Scibelli Enterprise Center, 1 Federal St., Springfield, on who is using which tools so you can identify where your customers are online and which tools fit your business. The seminar goal is to create an integrated marketing strategy that maximizes returns for manageable efforts. The cost is $40. The program is sponsored by the Mass. Small Business Development Center Network (MSBDC). For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

AIM Annual Meeting
May 13: Gov. Deval Patrick will be the keynote speaker for the 2011 Annual Meeting of the Associated Industries of Mass. (AIM) at the Westin Hotel in Waltham. Highlights of the 10 a.m. to 2 p.m. event also include a panel discussion titled “Health Care Cost Control Solutions.” AIM’s 96th annual meeting will seek solutions to the health-cost crisis that is threatening employers, citizens, and municipalities across the state. For registration information, visit www.aimnet.org.

Springfield 375th Parade
May 14: The Spirit of Springfield is seeking community involvement for the city’s 375th birthday celebration, which will include a parade that represents all that Springfield has to offer, its roots, and its future. If you have a business or group that would like to get involved in the festivities, call (413) 733-3800 or e-mail [email protected].

EASTEC 2011
May 17-19: EASTEC, the East Coast’s largest annual manufacturing event, will once again be staged at the Eastern States Exposition in West Springfield. For exhibition and registration information, call (866) 635-4692 or visit www.easteconline.com.

Using New Media
May 18: Gretchen Siegchrist of Media Shower Productions and Robert Malin of Malin Productions will lead a presentation from 9 to 11 a.m. that will teach participants how they can use new media to grow their social-media reach and influence. After an overview of different types of online videos for businesses, they will look at various platforms for sharing videos online, including YouTube. The cost is $40 for the presentation at the Scibelli Enterprise Center, 1 Federal St., Springfield. The Mass. Small Business Development Center Network (MSBDC) is sponsoring the event. For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

Taste of the Valley
June 9-12: Restaurants and sponsors are needed for West Side’s Taste of the Valley, which is planned on the West Springfield Town Common. The Rotary Club and the Town of West Springfield are once again presenting the event, along with Chicopee Savings Bank, the title sponsor. The Taste event features local restaurants, as well as two stages for entertainment, rides, games, a petting zoo, a BMX exhibition, a 5K road race, and a “Saturday Cruise” showcase of antique, classic, and special-interest cars. For more information, visit www.westsidetaste.com.

40 Under Forty Gala
June 23: BusinessWest will present its 40 Under Forty Class of 2011 at a not-to-be-missed gala at the Log Cabin Banquet & Meeting House, beginning at 5 p.m. The 40 Under Forty program, initiated in 2007, has become an early-summer tradition in the region. This year’s winners will be announced in the next issue of BusinessWest. For more information on the event or to order tickets ($60 per person, with tables of 10 available), call (413) 781-8600, ext. 10, or visit www.businesswest.com.
Summer Business Summit
June 27-28: The Resort and Conference Center of Hyannis will be the setting for the Summer Business Summit, hosted by the Massachusetts Chamber of Business and Industry of Boston. Nominations are being accepted for the Massachusetts Chamber, Business of the Year, and Employer of Choice awards. The two-day conference will feature educational speakers, presentations by lawmakers, VIP receptions, and more. For more information, visit www.masscbi.com.

Western Mass.
Business Expo
Oct. 18: Businesses from throughout Hampden, Hampshire, Franklin, and Berkshire counties will come together for the premier trade show in the region, the Western Mass. Business Expo. Formerly known as the Market Show. The event, produced by BusinessWest and staged at the MassMutual Center in Springfield, has been revamped and improved to provide exposure and business opportunities for area companies. The cost for a 10-by-10 booth is $700 for members of all area chambers and $750 for non-members; corner booths are $750 for all chamber members and $800 for non-members; and a 10-by-20 booth is $1,200 for all chamber members and $1,250 for non-members. For more information, log onto www.businesswest.com or call (413) 781-8600, ext. 10.

Departments Picture This

Send photos with a caption and contact information to: ‘Picture This’
c/o BusinessWest Magazine, 1441 Main Street, Springfield, MA 01103
or to [email protected]

ICNE 1

ICNE 2

ICNE Open House

Insurance Center of New England staged an open house and ribbon-cutting on March 31 at its new headquarters building on Suffield Street in Agawam, the former home of the Oaks banquet facility. At left below, doing the honors are, from left: Bill Trudeau, COO of ICNE; state Rep. Nicholas Boldyga; David Florian, CFO of ICNE; Dean Florian, president of ICNE; and Agawam Mayor Richard Cohen. At left top, Dean Florian chats with Ted Hebert, owner of Teddy Bear Pools & Spas. 








Link to Libraries

Link to LibrariesThe Hampden Savings Foundation, the philanthropic arm of Hampden Bank, announced recently that it has awarded $1,500 to Link to Libraries Inc. Here, Gayle Rediker, CFO of Rediker Software and a Hampden Bank and Link to Libraries Advisory Board member, accepts a check from Hampden Bank Vice President/Retail Sales Director Hector Toledo. Celebrating its third anniversary this May, Link to Libraries has donated more than 26,000 to area schools and nonprofits in Western Mass. and Northern Conn.








NASA Downlink

NASA downlinkArea sixth-grade students had a chance to talk directly with an astronaut on March 29, as Dr. Cady Coleman ‘visited’ Springfield Technical Community College via a NASA downlink from the International Space Station. The event was made possible through a partnership with UMass Amherst. Students from three schools — Springfield’s STEM Middle Academy and the Lt. Elmer J. McMahon and Dr. Marcella R. Kelly schools in Holyoke — participated in STEM (science, technology, engineering, math) activities led by UMass graduate students prior to the downlink.

Sections Supplements
Pediatric Dentists Stress Education, Prevention, and Fun

Drs. Laurie Brown and Vincent Trimboli Jr.

Drs. Laurie Brown and Vincent Trimboli Jr. say that, if decay is caught early enough in baby teeth, it can sometimes be healed with a combination of fluoride, proper hygiene, and new toothpaste and dental products.

Drs. Howard Kantor and Marie Tremblay have a brochure in their Northampton office titled, “If Only I’d Known,” and the pediatric dentists say educating parents about what they can do to prevent tooth decay is a critical component of their profession.
“It’s not necessary for tooth decay to be part of a child’s experience. Kids can go through their entire lives without having a cavity if their parents are proactive in terms of diet, brushing, and flossing,” said Kantor, adding that they have seen tooth decay in toddlers as young as 18 months.
Dr. Robert Matthews at the Kid’s Dentist in West Springfield agrees. “Baby teeth are building blocks for the future of a healthy mouth,” he said. “In the long run, it’s cheaper to treat children’s teeth early before they get extensive tooth decay.”
The American Dental Assoc. and the American Academy of Pediatric Dentistry recommend that children see a dentist on or before their first birthday. And, although many people might dispute the necessity of consulting with a professional when teeth are just starting to emerge, experts say a pediatric dentist is as important to a child’s health as a pediatrician.
“The idea is to establish a dental home. It’s not to fix teeth,” Tremblay said, adding that parents should start gently brushing their children’s teeth with a child-sized toothbrush as soon as they erupt, using water or children’s toothpaste to get rid of plaque.
During an initial visit to Pediatric Dental Associates of Greater Springfield in East Longmeadow, pediatric dentists Drs. Vincent Trimboli Jr. and Laurie Brown discuss nutrition, its effect on teeth, what to do if a child falls and injures a tooth, and even the importance of having children wear a helmet with a cage when they play sports such as soccer or teeball. They also explain the benefits and risks of fluoride and how baby teeth differ from adult teeth.
“The anatomy of a baby tooth is different. It has more nerve tissue and thinner enamel than an adult tooth,” Brown said. “So we are trained to treat these teeth differently.”
She added that dental decay is the number-one chronic disease in children. “But it is something that we can control with proper diet and hygiene habits.”
Clearly, dentists who work regularly with children educate their patients as much as they clean and repair teeth. But steering kids to a lifetime of good oral habits — and making the process fun for their often-anxious patients — is a rewarding challenge.

Knowledge Is Power
If teeth aren’t cared for, they can affect a child’s overall health. Baby teeth are present in the mouth during the years of growth and development. So if a child has a toothache, he or she may not get the proper nutrition to grow properly. Baby teeth also affect a child’s speech and hold a space for the adult teeth.
Pediatric dentists advise parents who fear dentists to let them do the talking and use their knowledge to make children comfortable. They are well-equipped to do this, they say, because they are required to complete two to three additional years of training in seven areas of specialty.
In addition to classes in child growth, development, and behavior management, Trimboli noted, they are trained in sedation techniques and must care for medically compromised children and adults before graduation.
The population ranges from individuals with seizure disorder to those with autism-spectrum disorders and cerebral palsy, so dentists must learn how to handle children with special needs. They’re also trained to deal with childhood fears, explain things in a way a child understands, and accomplish necessary dental procedures quickly.
“We are trained to know how our patients will behave and how to approach them as soon as see we them walking down the hall and talk to them and their parents,” Trimboli said, explaining that they pay attention to a child’s body language and how well they interact with people in the waiting room or their staff. “We engage them before we ever use any dental instruments because we want them to have a positive experience.”
Brown gives each child a toy to play with as soon as they are seated in pint-sized examination chairs.
In fact, pediatric dental offices are carefully designed to be inviting to the small set. Matthews’ office has child-sized chairs, and the equipment he uses is smaller than the adult version, which makes it easier for children to tolerate procedures. Computer screens are installed on the ceilings of his treatment rooms and continuously play Disney movies, while Disney posters add a cheerful ambience, and stuffed animals sit on counters for children to hold during treatment. Plus, they can choose a small toy to take home when they leave.
Tremblay and Kantor’s office is also filled with fun. “It’s almost like trick-or-treating when children come here,” Tremblay said. “We give them sunglasses to wear so the light doesn’t shine in their eyes, along with stickers, gifts from our treasure drawer, and a toothbrush and toothpaste. And they get a coupon for a free slice of pizza.”
Brown and Trimboli’s office is like a small village, with rooms for every age, from tots to teens. Each room has a theme, such as Disney or a jungle, and lightscapes on the ceilings feature glowing pictures of fish swimming in turquoise water. Trimboli loves the Beatles, so one of the teen spaces is filled with Beatles posters and a glass case holding a collection of guitars. The dental equipment is hidden beneath counters and pulled out right before use, so children don’t get frightened when they enter the exam rooms.
“What we do affects how the children act, so we try to make the office and our treatment as non-intimidating as possible,” Brown said, adding that she gives small children a stuffed animal to hold to take the focus off the dental procedure.
These extras — along with child-friendly terms pediatric dentists use, such as calling the suction device “Mr. Thirsty” — go a long way toward making a visit to the dentist enjoyable.

More Than Smiles
However, there is a lot more to pediatric dentistry than atmosphere and small treats. Dentists provide parents with valuable education and tell them what is normal, what to expect, and also to check to make sure a child’s bite is developing properly.
Kantor said babies who want a bottle at bedtime should be given water, as once they are asleep, saliva production is reduced, and the sugar in milk or juice remains on their teeth. This also happens when mothers breastfeed throughout the night. “The milk has natural sugars which bathe the teeth,” he said, adding that it can lead to decay.
Sippy cups can also lead to tooth decay if children carry them around all day. “Some children use sippy cups as a pacifier. The child’s teeth should be wiped off after they drink from one,” Matthews advised.
Parents should also brush and rebrush their children’s teeth, as the young ones’ limited dexterity makes it unlikely that they will do a good job. Kantor tells parents to stand or sit behind a child and have the child look up so they can see their entire mouth.
Dentists agree that it’s much easier for everyone if tooth decay is discovered early. “A cavity is a progressive disease and will continue to get worse if it is not taken care of. Cavities should be fixed while they are small,” Tremblay said.
Brown said that, if cavities are caught early enough, they can sometimes be healed or remineralized with a combination of fluoride, proper hygiene, and newer toothpaste and dental products.
He and Trimboli say it’s not uncommon to see 2-year-olds with 10 cavities. But the way a baby tooth is restored is different than procedures used on adults.
In cases where a cavity is deep or a child is very young, it may be necessary to use sedation or put him or her in the hospital to fill it so they can be put to sleep. And if the decay has progressed to the point where the tooth has to be pulled, space maintainers are necessary. If they are not installed, the baby teeth will shift, and the adult teeth may not come in properly.
If decay has reached the nerve and the child will have the tooth for a number of years, pediatric dentists may opt to do a pulpotomy, which is the equivalent of a partial root canal on a baby tooth. “We take out part of the nerve tissue and put in a little stainless-steel crown to protect the rest of the tooth,” Tremblay said. “We don’t want it to abscess, as there is a permanent tooth building beneath it.”
Early orthodontic intervention can also prevent problems. Matthews recently hired an orthodontist to address issues that can be seen as early as age 6. “We want to catch problems early, while the jaw is still developing,” he said.
Trimboli said X-rays and oral exams reveal problems such as extra teeth, missing teeth, double teeth, and cysts. The earlier they are identified, the easier it is to plan a course of action.
In short, there’s a lot more to pediatric dentistry than a small smile. “It’s the whole experience,” Trimboli said. “Most children don’t go to an internist, they go to a pediatrician, which is why they can benefit from a pediatric dentist.”

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Telemedicine Virtually Connects Patients with Doctors and Nurses

Mary Thomas

Mary Thomas shows off a computer monitor that displays the results of daily readings of vital signs taken by patients in their homes via a monitoring system, which transmits the data to a nurse.

It’s been called “the stethoscope of the future,” but the future is already here when it comes to telemedicine. This technology, which essentially refers to any kind of remote monitoring of patients, is used in a range of settings, from home health care agencies and visiting-nurse associations that track the vital signs of patients with chronic diseases to hospitals that use telemedicine in their emergency rooms to diagnose stroke victims. Proponents say the technology is helping people live longer, and more independently, while reducing the overall cost of health care.

Last summer Edna Ogulewicz had triple bypass surgery. When the 83-year-old returned home from the hospital, she didn’t know how to monitor her own recovery.
But thanks to the home-based telemonitoring system used by Mercy Home Care, a member of the Sisters of Providence Health System in Springfield, a nurse was able to see the octogenarian’s weight, blood pressure, and oxygen saturation every day via a computer screen without having to visit her home.
Ogulewicz was given a special blood-pressure cuff, a clip to attach to her finger to measure her oxygen, an oversized scale, and a small base unit which was plugged into the wall and into her home phone line.
Every morning between 6:30 and 7 a.m., she took her blood pressure, weighed herself, and used the oxygen monitor. That information was immediately transmitted to a central monitoring station and then to a secure Web site where a Mercy telehealth nurse could see the readings and determine whether there were any signs of trouble.
“It was very convenient. I am a very nervous person, but I found myself pretty calm doing this,” Ogulewicz said. “I am not a professional, so I didn’t know if the results were good, bad, or indifferent. It was something new, but I liked it, and it made me feel more secure.”
One day, when the scale showed she had gained a few pounds, the nurse called her and, after discussing what she had eaten the previous day, determined it was the result of consuming too much sodium. “It’s nice to have someone watching you,” Ogulewicz said, adding she found the system so beneficial that she told her doctor it would be great for all of his patients.
Ogulewicz is one of many people in the U.S. who are becoming more confident about caring for themselves and their chronic conditions as a result of telemedicine.
The technology is used locally in several settings. Many home health care agencies and visiting-nurse associations have deployed home telemonitoring systems to track the vital signs of their patients who have chronic diseases.
In addition, physicians at Baystate Franklin Medical Center and Baystate Mary Lane Hospital are using telemedicine in their emergency rooms with stroke victims.
“Telehealth is the stethoscope of the future that enables people to get information in a quick and efficient way,” said Mary Thomas, director of Homecare Operations for Baystate Health System’s Visiting Nurse Assoc.

Heart to Heart
In November 2009, the Journal of the American College of Cardiology published the results of the largest analysis ever conducted to measure the effectiveness of telehealth monitoring in patients with heart failure. They found that using the monitoring systems reduced mortality rates by 28% on average and reduced the rate of rehospitalizations for heart failure by 26% on average. That figure is significant, since people with congestive heart failure typically undergo multiple hospitalizations.
And this year, the government launched a new initiative focused on congestive heart failure through home telemonitoring to keep people with the disease out of the hospital. “Congestive heart failure is one of the biggest reasons for hospitalization and rehospitalization in patients over 65, which adds to the cost of health care,” said Sheryle Marceau, manager of clinical practice for Mercy Home Health.
“Patients often don’t understand why they ended up in the hospital or what they need to do to to prevent rehospitalization,” said Thomas.
But they learn quickly with telemonitoring, as a nurse visits their home several times a week to talk about what their daily readings mean. In addition, they are called by the telehealth nurse whenever their readings fall outside of the parameters their doctor has determined is acceptable for them.
“One of the great things is the feedback the patient gets immediately. It’s a real cause-and-effect type of learning and helps them stay out of the hospital. Plus, most patients love it because it gives them a sense of security knowing that someone is keeping an eye on them,” Marceau said.
“People who tend to be non-compliant often see the immediate effect,” she added. “If they eat Chinese food or pizza, they may see a four-pound weight gain the next day, which can put them in jeopardy, as it means they may be retaining fluids around their heart or lungs. Plus, they can call us any time to talk about their readings or ask questions.”
Sue Pickett agrees that the system works to prevent problems and educate patients. “We are trying to catch things before there is a full flareup, and telemonitoring can give us a sign that something may be wrong,” said the registered nurse and executive director of Mercy Home Health Care.
Most patients assigned to Mercy’s system use it for an average of 60 days. If there is a problem, the nurse calls and asks the person how they are feeling. In some instances, the patient is asked to take their blood pressure or other vital signs again, and at that point the nurse determines whether the situation warrants a home visit, a call to their doctor, or, in extreme cases, a trip to the emergency room. Telemedicine also benefits physicians, as they can access two months of daily monitoring results, Pickett said.
Many patients have more than one diagnosis, which can be overwhelming for them to understand. But monitoring makes a difference.
“If this can help them learn how to manage their conditions, it empowers them to have better control over their lives, which means a better quality of life with more time spent at home and less in the hospital,” Pickett said. She added that elderly patients using the system are asking more questions, and the knowledge they gain allows them to become more proactive about their own health.
It also has a ripple effect by reducing the cost of health care. “We know how to get people to live longer, but this results in chronic disease that needs to be managed better in order to not use up our health care resources,” Pickett said.
Baystate has plans to grow its home-monitoring program and include other diseases. “It’s very cost-effective,” Thomas said. “In this economic climate, we are very challenged to provide care that is cost-effective, efficient, and promotes a good outcome for the patient, and this provides us with a lot of opportunity. We have an aging nursing workforce, and telemedicine allows us to monitor people without having a nurse in their home. It doesn’t take the place of an actual visit, but is an addition at no cost to the patient.”
Right now, Baystate is using its system strictly for people with cardiac conditions while Mercy uses its telemonitoring units for patients with congestive heart failure, as well as emphysema or chronic obstructive pulmonary disease.
Mercy also has a patient using the equipment to monitor her blood pressure. “If it goes up, the doctor can adjust her medicine right away,” said Marceau. Additional equipment can be added to monitor low blood sugar or temperature, and even to allow people to do an EKG at home.

In the Hospital
Baystate Franklin Medical Center and Baystate Mary Lane Hospital are primary stroke centers. In order to earn that designation, a hospital must have a neurologist on staff around the clock. These community hospitals accomplish that through the use of telehealth technology at Baystate Medical Center.
If a person comes into the emergency room at one of the two community hospitals exhibiting stroke symptoms (which can include a sudden change in vision, garbled or slurred speech, numbness of the face, weak arms or legs, weakness on one side of the body, trouble walking, or dizziness or a headache that comes on without cause), and if the emergency-room physician thinks the person is having a stroke, they will be given a CT scan, and a neurologist can come on the scene if there is not one in house — remotely, through the use of telehealth technology.
“We have a special, giant TV screen similar to a large plasma TV which is interactive,” said Michelle Mortimer, nurse manager of the emergency room at Baystate Franklin. “The technology allows the neurologist to assess the patient by zooming in on them. They can see each other, and the neurologist works in conjunction with the emergency-room physician to do a full workup.”
This allows people who live far from major medical centers to access the options offered at one.
“Larger medical centers have more resources than community hospitals,” Mortimer said. “But telemedicine is an amazing advancement that allows community hospitals to provide services that would otherwise be out of reach. We use it to help us diagnose and treat patients, and we are able to collaborate and have an array of expanded services, which is always a benefit.”
Thomas concurred. “Technology of the future will enable people to get information in a quick and efficient way,” she said — no matter how far away they are.

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Bay Path Women’s Leadership Conference Set for April 29

Women make many decisions throughout their lives that impact their present and future situations. Some are well-thought-out, while others are made quickly or without much deliberation.
But the attitude and the way women think about their choices can have a strong influence on how they feel, which is one of the reasons the theme for the 16th Annual Women’s Leadership Conference at Bay Path College is “The Power of Choice.”
The event will be held April 29 from 7:30 a.m. to 4:30 p.m. in the MassMutual Center in Springfield, and more than 1,000 women are expected to attend.
“Everyone takes something away at the end of the day they can use immediately because they are inspired by the speakers and the themes,” said Bay Path President Carol Leary, adding that past participants continue to tell her that the conference changed their lives.
“The day is a gift women give to themselves,” she told BusinessWest. “This conference will give people the opportunity to reflect on what the power of choice means to them and about the choices they are making in their personal and professional lives. By not making a choice, they may not have control over their own destiny.”
Critical life choices women make include whether they will seek higher education and, if so, in what field, as well as whether to have a family and stop their career to raise their children. “Women are at the center of families all their lives and make very critical choices about the paths people take, including their parents and in-laws,” said Leary. “So, at this conference, we have carefully selected speakers who made very important deicisions about how they were going to lead their lives.”
Victoria Kennedy is the keynote speaker for the afternoon. The accomplished attorney and wife of the late Sen. Edward Kennedy is a strong believer in women’s rights and has worked on issues ranging from domestic violence to education. Leary said Kennedy’s marriage was an active partnership, and she chose not to sit on the sidelines.
“When Ted Kennedy passed away, many people thought she would step into the race for the Senate,” Leary said, adding that she was disappointed Kennedy did not make that decision. “But I respected what she did. She made a very clear choice for herself.”
Leary noted that she served on the advisory board for the Western Mass. Women’s Fund with Kennedy, and was impressed that she traveled to the Pioneer Valley to attend the meetings. The goal of the fund is to empower women to reach their full potential through grants and strategic initiatives.
The morning keynote speaker is Wes Moore. He was a paratrooper and captain in the U.S. Army, serving a combat tour of duty in Afghanistan with the elite 1st Brigade of the 82nd Airborne Division in 2005-06. His career has been illustrious; he is recognized as an authority on the rise and ramifications of radical Islamism in the Western Hemisphere, served as a special assistant to Secretary of State Condoleezza Rice, is passionate about supporting U.S. veterans, and formed the organization STAND!, which works with Baltimore youth in the criminal-justice system.
He is also the author of The Other Wes Moore, which he wrote after discovering another man from his city by the same name who was two years older than him and was arrested for the murder of an off-duty Baltimore police officer during an armed robbery.
Moore wrote to him, visited him in prison, and discovered that, although they shared difficult childhoods in the same neighborhood, they had made very different decisions in their lives.
“I am intrigued by his extraordinary story,” Leary said, adding that Bay Path’s entire freshman class read Moore’s tome, and the conference will span generations as college students and professionals mingle together.
“This conference transforms lives,” she told BusinessWest. “This one day can really make a difference in a woman’s life.”
The third keynote speaker is Alison Levine. Despite the fact that she was born with a life-threatening heart condition so severe she was not even allowed to climb stairs until she had surgery at age 13, she was team captain of the first American Women’s Everest Expedition and skied across the Arctic Circle to the geographic North Pole.
In January 2008, Levine made history as the first American to complete a 600-mile traverse from West Antarctica to the South Pole on skis while hauling 150 pounds of her gear and supplies in a sled harnessed to her waist.
“She is a courageous woman who pushed herself. She could have let her childhood heart problem define her,” Leary said.
Conference participants can also choose a morning and afternoon breakout session. The topics are: “Women, Stress, and Fatigue: Best Solutions” by medical journalist Dr. Dolly Atkinson; “True Grit: Can Conscience Be Taught?” by Angela Duckworth; “The Seven Wealthy Habits of Successful Women” by author Deborah Owens; and “Meaning: How Remarkable Women Lead” by Catherine Tweedle.
The conference has a new offering this year. There will be a Career Center in the Exhibit Hall, and in addition to purchasing books and other materials, women will have the chance to meet with speed coaches, have mock job interviews, and receive tips from the coaches, Leary said. They will also be able to have their résumés reviewed.
“The purpose of the conference is not only to inspire and motivate people and provide opportunities for women to use what they learn, but also to help them advance in their careers,” Leary explained. “The coaches will be very honest. The economy is improving, but women may still need or want to find jobs or change careers, and this is an opportunity for them to leave with valuable information.”
There will also be time for networking. In addition, human-resources professionals and recruiters from a number of local firms will be available to talk to women about their careers. Bay Path is undergoing accreditation for a new Physician’s Assistant program expected to open in June 2012, and the director will be there to speak about it.
Students will volunteer during the conference, and Leary said their participation in the past has yielded laudable results. “After Mia Farrow spoke about atrocities in Africa, students started a campus organization to raise money to help women in Sudan,” she noted. “There will be time during this conference for women to think, network, and sit back and absorb everything. The conference hits a chord and meets a need in a lot of women who return to it every year.”
The cost of the conference is $300. For more information, visit baypath.com.

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Montessori Method Gives Students Choices in Learning

Molly Reynolds

Molly Reynolds says many people still harbor misconceptions about a Montessori education.

A preschool-aged boy is spraying water on a full-length mirror and carefully pulling a squeegee up and down it. A few feet away, a group of girls wash and dry pint-sized plates while other children paint on easels, act out scenes from the children’s book Where the Wild Things Are with handheld puppets, or do miniature science experiments in a bowl of water.
It’s mid-morning in a preschool/kindergarten classroom at Pioneer Valley Montessori School, where children learn concentration and independence by choosing their own activities within a stimulating environment.
The educational facility is the only fully accredited Montessori school in Western Mass. And although it has been in Springfield for 30 years, many misconceptions still exist about what goes on inside its walls.
“People are very confused about what Montessori is,” said Head of School Molly Reynolds, adding that many institutions use the name Montessori but do not adhere to the practices and philosophy set forth by its founder. “Some people think we are a religious school, some think we are a school for special needs, and others think this a place where children can do anything they want. But none of that is true,” Reynolds said. “Our students are normal children who are busy learning through an approach that works well for most.”
The Montessori method of education was designed by Dr. Marie Montessori of Italy. She bucked tradition by attending a boy’s technical school at age 13, and was the first woman in her country to receive a medical degree. Her interests were psychiatry, education, and anthropology, and her beliefs were not in line with the times. Montessori professed that each child is born with a unique potential that needs to be individually nurtured and developed through child-centered education.
In 1907, she proved her theory in a little school she called a Children’s House, with a group of 50 children who lived in a poverty-stricken area of Rome. Their achievements were so remarkable that news spread quickly throughout the world, and her teaching principles were soon adopted internationally.
“The Montessori philosophy is based on the belief that children learn best when they are allowed to make choices about their activities,” Reynolds said. “By the time they have been here for several years, they can really concentrate. The teaching method encourages the development of an organized mind, and the classrooms are very organized to help that occur. We want the children to become independent, be sensitive to one other, have social awareness, and become active listeners.”
In order to keep children enthusiastic about learning, they are allowed to choose their own activities during a three-hour period each day. They are also taught to resolve their own problems by raising awareness of the effects of undesirable behavior. If there is a dispute, the children involved in it take turns stating what took place and how they felt as a result. “By age 4 or 5, they can often solve their problems themselves,” Reynolds said.
Peace education is also a key theme, and families are invited to share their cultural customs in the classroom. In addition, Montessori students are exposed to multicultural music, books, and other offerings.

Early Beginnings
The Springfield school was started as a nonprofit organization in 1963 by a group of physicians’ wives, and was incorporated in June 1964.
“One of them had heard about Montessori, and they hired a teacher from France,” Reynolds said.
During the school’s first few years, classes were held in rented space at American International College. However, Richard and Emma Wilder Anderson, former owners and operators of Camp Wilder, soon donated a plot of land to the group adjacent to their private day camp, and in 1966, a one-classroom building was constructed at the Parker Street site.
In 1971, a second classroom was added, and in 1981, a two-story addition was built so the children could advance from preschool and kindergarten classes to Montessori elementary school. “They added one grade at a time,” Reynolds said, explaining that the parents felt strongly about having their children continue with the Montessori educational model.
Today, the Parker Street facility houses three preschool classrooms. One is for children between 18 months and 3 years of age, and the other two cater to 3- to 6-year-olds. Kindergarten students mix with preschoolers in the morning, but are taught separately in the afternoon. An adjoining wing contains one classroom for children in first through third grade, and another is home to fourth-, fifth-, and sixth-graders.
Although some people might question the idea of having children in different grades learn together, teaching is geared to the individual rather than the group, so each child moves through the curriculum at his or her own pace, said Reynolds.
The children do math and English-language arts in the morning and, after completing their lessons, are free to choose more math or science, geography, art, or computer coursework. In the afternoon, they can take part in Spanish, art, and yoga sessions.
Students at Montessori have very little homework, and what there is usually takes the form of a long-term project.
“They work hard and progress quickly here, so they don’t need it,” Reynolds explained. “Homework is generally pretty tedious, and we want them to stay excited about learning. Plus, studies do not support that homework has any value.”
The third- and fifth-grade students take the Stanford Achievement Test each year to make sure they are doing well. “They usually average two years ahead of grade level,” Reynolds said. “We have kids here doing high-school grammar.”
It is rare to have a teacher stand in front of the entire class and teach. Instead, teachers give mini-lessons to individuals throughout the day. “The teachers are trained to be excellent observers and take the time to notice how each child is doing and interacting with others,” Reynolds said, adding that, in addition to being licensed by the state, Montessori teachers must undergo specialized training.
Upper-elementary teacher Pamela Kinn says the method of teaching is very different than what occurs in a traditional setting. “In a Montessori classroom, learning is an active experience. It doesn’t happen by teachers telling children something. Everything goes from the concrete to the abstract,” she said.
Special materials are used to accomplish this goal. For example, every part of speech is symbolized by a shape or color and has a little story associated with it to help children remember and understand its purpose.
Since the school is small — the current enrollment is 112 students — the teachers know their students well, and as they progress through the system, the educators share ideas and observation as to how to get them to excel. “We can meet the needs of gifted children as well as children who struggle. We are not a special-education program, but can also meet these students’ needs,” Reynolds said.

Grade Expectations
Susan Hershey has been teaching at the school since 1972, and thus has a great deal of experience — and perspective — when it comes to the Montessori methodology.
“I really like the freedom that children have within this structure,” she told BusinessWest. “The preschool foundation is based on practical life skills to help children develop coordination, concentration, a sense of independence, and order. The Montessori curriculum is very clearly delineated and taught.”
It’s an atmosphere where students are happy as they help to direct their own education.

Sections Supplements
Area Colleges Report Heated Interest in Summer Classes

Debbie Bellucci

Debbie Bellucci says a number of factors have led to a surge in summer enrollment, including a still-uncertain economy.

Summer school is certainly not a new development at area colleges and universities, but interest in this educational option has been picking up in recent years, especially at community colleges. The economy has a lot to do with it, but there are other factors, including the increasing popularity of online offerings and a greater number of summer-month program options.

Summer used to be a time when college students took a break from classes and earned a little cash. But the downturn in the economy has changed that dynamic, especially at state schools where tuition is comparatively low.
Many students are trying to fast-track their education, while others who attend private schools are signing up for transferable summer courses at community colleges where tuition is inexpensive. The faltering economy has also led many adults back to school year-round to maintain or boost their marketability. They are often juggling myriad responsibilities, so the increasing demand for online courses, which are convenient and flexible, is changing the face of higher education.
The trend has also given birth to a variety of degree-completion options, as well as what are called hybrid classes, which combine online and face-to-face meetings, as the requirements for all courses can’t be completed online.
Bill McClure, executive director of the Continuing Education Department at UMass Amherst, said the university has seen an increase in demand for courses year-round. “It is generally accepted that, when the economy is down, the demand for education goes up,” he said.
Summer is no exception, and UMass students are taking summer classes in both undergraduate and graduate programs. “Last summer, online courses across the board were up by 30% overall,” he said. “However, face-to-face classes did see a decrease.”
Kimberly Tobin, dean of graduate and continuing education at Westfield State University, has also seen a pronounced demand for summer classes that began in 2008. “From 2008 to 2010, we had a 77% increase in the number of students taking summer courses online,” she said. “That’s huge for us. In addition, many faculty members have moved to hybrid courses, where they use the Web shell to post assignments, readings, supplemental materials, or PowerPoint presentations, and these numbers don’t include those classes.
“We are finding that more traditional students are also taking summer courses because they are less expensive here than at private schools,” she continued, referring to students who go to college after high school and have not spent much time in the workforce.
Greenfield Commun-ity College (GCC) is mirroring the trend. Last summer, 715 students took credit courses there, and 387 took non-credit courses. In 2009, there were 596 students taking credit courses and 342 taking non-credit summer courses.
“The increase has been substantial,” said Shane Hammond, dean of enrollment at GCC. “Historically, there has always been an increase in enrollment when the economy is struggling. People who are unemployed are interested in moving through their education as quickly as possible because they want to get back into the workforce. Many are looking to retrain, so they come to us for that education. We have also seen an increase in students with bachelor’s and master’s degrees taking courses in an effort to advance their education or change their field.”
For this edition and its focus on education, BusinessWest takes a look at the changing trends in summer sessions at local colleges and how they are responding to the growing demand.

Balancing the Budget
Tobin said books about college written for parents advise them to have children take core credit courses at less-expensive schools. Some do this at community colleges, while others turn to places like Westfield State.
The option offers a number of benefits, in addition to cost savings. It allows students to lighten their course load during the traditional school year and accelerates the time it takes to complete their education.
“Since 2008, we have seen a 25% increase in traditional students taking summer classes at Westfield,” said Tobin. “Students can take a course online here and get it transferred. This summer, we are offering 80 online courses. Last summer, we only had 64. We are trying to make sure they are the courses most in demand, and have also added an online bachelor’s completion program in business management. Plus, we are about to offer three more online degree-completion programs in sociology, history, and liberal studies.”
Tobin said the average age of students enrolled in these courses is 30. Many live in the eastern part of the state, and half of those are in the Business Management program. “It’s one of our largest growth programs in continuing education,” she explained. “People are asking, ‘what can I go to school for that will give me an edge in the workforce?’ and management is one of those areas.”
She added that today’s students want and need the flexibility that online courses offer. “At Westfield State, most of our students have to work to afford school. So we are giving them an option that allows them to do that.”
Summer courses concentrate a semester’s worth of learning into a few short weeks, which makes them rather intense. “They are not easy, but our students aren’t afraid of work; they just need balance and flexibility, which they get with online courses,” said Tobin, adding that many students take only one course per semester, which allows them to really focus on doing well, which can be difficult with more than one if they have families and other responsibilities.
Another increasing segment of the summer population is high-school students.
If their guidance counselors agree, they can take college courses during the summer and earn both high-school and college credits for them. “Most are taking basic core courses, but some are incredibly motivated and are taking advanced math and science classes,” Tobin explained, adding that classes that span generations offer different perspectives in learning. “Imagine being in a class online or in person with high-school students, traditional college students, and adult learners. To me, that is an amazing educational experience that you can only get in summer coursework.”
Springfield Technical Community College has also experienced an increase in demand for summer courses.
“In 2010, we had an 11% increase in students during the summer; that was a 25% increase in credits sold over the previous summer’s enrollment,” said Debbie Bellucci, dean of the School of Continuing Education and Distance Learning. “We attribute the increase to several things — the economy, our affordability, the wide range of summer courses that STCC offers, and the availability of summer Pell grants for returning students last year.”
STCC typically sees two types of students. The first group is composed of individuals who didn’t do as well as they wanted at their home institutions and want to lighten their loads for the upcoming semester with a cost-effective option. The second group is students who need health and nursing prerequisite courses required for entrance into many health or nursing programs.
The courses in greatest demand are Anatomy and Physiology I and II and Microbiology. General-education courses are also very popular, since they are required in every major, and include English Composition, Psychology, History, Math, Biology, Chemistry, and various business courses.
“STCC also offers several upper-level and unique courses, such as Organic Chemistry and Calculus I-IV, that attract students from other institutions who are home for the summer. They can transfer the course credits back to their home college or university,” Bellucci said, explaining that the school is continuously adding new courses.
This summer, new offerings include Physics of Green Energy, Fundamentals of CNC Machining, and Fundamentals of Acting, as well as online offerings such as Environmental Biology and Principles of Biology.

Private Offerings
McClure said all indications are that this summer will be a strong term at UMass at both the undergraduate and graduate levels. “Our registration staff is putting in overtime so folks aren’t delayed in signing up for classes,” he said.
However, students also want online courses, and enrollment in face-to-face classes has dropped. “Students find online classes more adaptive to their lifestyles, as they can take a class anywhere at any time. It is a national trend that online classes and degree programs are experiencing a lot of growth. So we are offering 30% more online courses this summer,” McClure said. “Frankly, we are astounded by the demand.”
About two-thirds of the university’s summer-school enrollees are traditional students. Some have double majors and want to ease their course loads in the spring and fall, but many work year-round and are able to take only 12 credit hours per semester. “So summer courses allow them to compensate for that; across the board, we are very pleased that we are getting this type of response,” said McClure, adding the university is holding three summer terms beginning in May. “We are highly motivated and continuously looking for new courses to meet people’s needs.”
Frank Bellizia, dean of Continuing Education at American International College, said AIC’s numbers have held steady during the past few summers. However, the school encourages adults thinking about returning to school to “test the waters” with a summer course. “Most of our continuing-education students are in degree-completion programs and are 45 to 50 years old,” he said.
This summer, AIC is launching a pilot program with about a dozen online courses. “We are probably among the last to get into this and want to see if it will make a difference in enrollment,” he said. “Not all courses can be offered online, but we are encouraging our instructors to try it out. We’ll see what happens.”
Bellizia isn’t surprised that state schools are reporting an increase in student population during the summer months. “Cost is a big factor, and we can’t compete with them, plus public schools are able to offer a wider range of summer courses. Holyoke Community College and STCC are our biggest competitors,” he said.
However, this summer AIC is offering a certificate program to try to expand its offerings in Institutional Advancement, Grant Writing, Fundraising, and Therapeutic Touch. “The programs are targeted at area professionals who want to get their certifications,” Bellizia said.
Matt Fox is director of recruiting and marketing for Western New England College, where summer enrollment has also held steady over the past few years. “We saw a significant spike in the summer of 2008, but since that time it has leveled out, and there has not been as much interest,” he said. “We feel it is due to the economy. Students are looking for more economical options. In the past, we had visiting students picking up courses, but we didn’t see the numbers last year.”
However, the school has six accelerated degree programs, which adult learners find attractive. The courses offer a mix of face-to-face, online, and hybrid courses, and adults like them because they have the ability to mix and match. “Some students prefer to take math courses face to face, especially if they have not been in school for some time,” Fox said.
But overall, there in an increasing trend toward spending a year or two at a community college and transferring the credits. “A lot of it is related to the cost of education; we do give discount tuition for part-time students, but the reality is that community colleges provide great opportunities,” he explained.
WNEC has seen an uptick in interest from adults who are thinking about returning to school. “They figure, if the economy takes a downturn again, more education will make them more employable,” Fox said, but most have a “wait-and-see mentality” because they don’t want to incur more debt. “If anything is changing, it’s that we are offering more and more online courses as people prefer them.”
The bottom line is that the demand for summer courses has risen. The economy and changing lifestyles are leading savvy consumers to meet their needs in a cost-effective and convenient manner, and those lazy, hazy days of summer have all but disappeared.

Sections Supplements
Make Sure They Fall Within the Parameters of State Regulations

Benjamin Bristol

Benjamin Bristol

An employee damages property while at work. The employer offers to waive disciplinary action for the mishap if employee pays for damage through wage deductions. Sounds reasonable, right?
As reasonable as this may seem, the Mass. Supreme Judicial Court (SJC) recently declared that one such policy, which had been used by ABC Disposal Inc. (ABC), violated the Massachusetts Wage Act.
ABC is a solid-waste and recycling trucking business whose drivers had, on occasion, damaged ABC’s trucks as well as property of third parties. To promote safety and discourage careless driving, ABC implemented a policy where it would evaluate each instance of damage to see if it could have been prevented. If ABC found that the damage was preventable, it would then offer the driver two choices: pay for the damage or be disciplined. The drivers who chose to pay for the damages would authorize the employer, in writing, to deduct payments from their wages. The average amount that was deducted was $15 to $30 per week. ABC’s policy successfully reduced its property-damage costs. In fact, ABC’s costs relating to damage done to company vehicles and third-party property dropped by 78%.
Apparently, at least one ABC employee did not like this arrangement, because the Mass. Attorney General’s Office received an anonymous complaint concerning the policy in 2006. In response, the attorney general launched an investigation and ultimately concluded that ABC’s policy violated the Massachusetts Wage Act by creating ‘special contracts.’
A special contract is an arrangement where an employee agrees to accept less than his or her total amount of earned wages, and thereby circumvents the Wage Act’s purpose: to protect employees’ right to their earned wages. After the attorney general arrived at this conclusion, a civil citation was issued ordering ABC to pay $21,487.96 in restitution and a penalty of $9,410.
ABC filed a lawsuit in state court to annul the attorney general’s citation and uphold the validity of its policy. ABC argued that it was not engaging in special contracts, but was instead making deductions that were ‘valid setoffs,’ which are permitted by the Wage Act. The attorney general disagreed, and argued that the valid-setoff provision of the Wage Act has a very limited scope and did not apply to ABC’s policy.
All valid setoffs under the Wage Act, according to the attorney general, “implicitly involve some form of due process through the court system, or occur at an employee’s direction and in the employee’s interests.” The trial court sided with ABC, and the attorney general appealed to the SJC.
The SJC gave deference to the attorney general’s interpretation of the Wage Act and found that ABC’s policy did not entail valid setoffs. The SJC explained that valid setoffs exist only where there is a “clear and established debt” owed by the employee to the employer. The SJC stated that ABC’s policy did not create clear and established debts due to the one-sided method of assessing whether the employee was responsible for the damages and how much the damages would cost. Instead of a valid setoff, the SJC viewed ABC’s policy as creating special contracts where the employee had to choose from two “unpalatable” options: wage deductions or disciplinary action.
The SJC agreed with the attorney general that this policy contravened the purpose of the Wage Act. As a result, the SJC declared ABC’s policy unlawful and required ABC to pay the restitution and penalty costs. Although the restitution and penalty that ABC was ordered to pay may appear costly, employers should note that this amount can be much higher, especially if an employee files a lawsuit on their own.
Indeed, not only does the Wage Act give the attorney general the authority to penalize employers who violate its terms, the Wage Act also allows employees to file lawsuits on their own and on behalf of others. If the employee prevails, the court will take the amount the employer owes for lost wages and benefits — and triple it. Clearly, these numbers can begin to add up quickly, particularly if multiple employees join in and institute a class action.
Now that we know how the SJC and attorney general view voluntary-deduction agreements like the one discussed above, employers must remain cautious when contemplating whether they can take such deductions, even when the employee assents.
The good news is that the SJC’s ruling does not prohibit wage deductions altogether; employers just need to make sure their deductions fall within one of the Wage Act’s narrow exceptions, such as a valid setoff. However, even if you believe that your policy may fit within one of these narrow exceptions, the safer course is to consult with counsel to see if your policy qualifies. Such a preventative measure is well-worth the time, especially if an employee questions your policy and contacts the attorney general to evaluate its validity.

Benjamin Bristol, Esq. specializes exclusively in management-side labor and employment law at Royal LLP, a woman-owned, boutique, management-side labor and employment law firm; (413) 586-2288; [email protected]

Sections Supplements
Department of Labor Puts the Pressure on Employees

Michael Leahy

Michael Leahy

Late last year, the American Bar Assoc. (ABA) announced what it called a “first-of-its-kind partnership between a federal agency … and the private bar.”
The federal agency, in this case, the Department of Labor (DOL), and the ABA have teamed in a bold initiative to pair potential plaintiffs with private-sector plaintiffs’ attorneys to bring lawsuits against employers under the Fair Labor Standards Act (FLSA) and the Family Medical Leave Act (FMLA).
Currently, employees who bring an FLSA or FMLA complaint that is not resolved by the DOL’s Wage and Hour Division are referred to a toll-free telephone number that connects them with the ABA’s attorney-referral system. The Department of Labor will also share relevant documents from an employee’s case file with the private attorney to assist in any private lawsuit.
We expect this initiative to result in an increase in wage-and-hour litigation over FLSA and FMLA violations, including costly collective and class-action cases.
These cases are particularly attractive for plaintiffs’ attorneys, since attorneys’ fees are available if the verdict is in favor of the employee. In addition, since the DOL will share much of the employee’s case file, plaintiffs’ attorneys may be more likely to believe a case is strong, or may see more upside in taking cases where the DOL has already completed much of the investigatory heavy lifting. Given the current regulatory environment, it is expected that this practice will spread to both federal and Massachusetts agencies that oversee labor and employment law.
This DOL-ABA Referral Initiative is in line with a more aggressive DOL stance under the Obama administration. Last year, the DOL launched its ‘We Can Help’ initiative aimed at encouraging underpaid or misclassified workers to file complaints against their employers. The Web site for the We Can Help program includes a large banner which reads, “How To File a Complaint.” Employees who follow that link are walked through the process of getting a complaint against their employer rolling.
That’s not the worst of the problem: last December, the DOL’s Office of the Solicitor of Labor developed an aggressive operating plan for 2011 for the future, under which the solicitor will be taking a more active roll in the administrative and pre-litigation phases of DOL investigations. The solicitor is also undertaking a ‘liquidated damages pilot project’ to assist the DOL in seeking double damages. The solicitor even plans to identify egregious cases for criminal prosecution.
Massachusetts employers must be particularly cautious, given the active plaintiff’s bar here and the Commonwealth’s own aggressive regulators.
Earlier this year, the Mass. attorney general’s office was successful in a case it brought against an employer who deducted money from an employee’s pay to compensate for damages he caused to the company’s vehicle.
Meanwhile, the plaintiffs’ bar in Massachusetts is among the most successful in the country at suing employers. Just last month, Massachusetts attorneys were successful in their efforts to certify a class-action suit against Starbucks for its practices related to employee tips.
Wage-and-hour issues can be tricky, and the basis for legal determinations is not always intuitive. Many well-meaning employers mistakenly classify non-exempt workers as exempt, or mistakenly treat workers as independent contractors rather than employees. FMLA determinations can also be confusing. In light of the DOL’s unusually aggressive posture, it is recommended that all employers play it safe and call their labor and employment counsel to review their wage-and-hour policies.
This approach may well spread to other employment issues. A thorough employment practice audit now can save headaches and money down the road.
Given the DOL’s stance here, it’s not worth taking a chance.

Michael B. Leahy is an associate with the law firm of Skoler, Abbott & Presser, P.C., which exclusively represents management interests with regard to legal issues concerning labor and employment. He concentrates his practice in employment counseling and litigation. He is admitted to practice in state and federal courts in Massachusetts and state courts in New York. This column is not intended as legal advice related to individual situations; (413) 737-4753; [email protected]

Difference Makers
BusinessWest’s Program Spotlights the Many Ways People Can Make an Impact

BizDiffMakrsLOGO2011More than 350 people turned out at the Log Cabin Banquet & Meeting House on March 24 for a lavish ceremony to honor the Difference Makers for 2011. Attendees, including area business and civic leaders, as well as friends, family, and colleagues of the five honorees, were treated to fine food, entertainment, thoughts from event sponsors, introductions of the winners, remarks from each recipient, and an update on the ongoing initiative known as Project Literacy.
Following an hour of networking, members of the Maurice A. Donahue School in Hoyoke kicked off the formal program with several patriotic songs. The evening’s events were punctuated with words of praise for the Difference Makers and inspirational thoughts from them about ways others can and must give back to the community. “It was an incredible night,” said Kate Campiti, associate publisher and advertising manager of BusinessWest. “Our honorees showed the many ways in which one can make a difference here in Western Mass., and provided inspiration for everyone to find their own ways to make an impact on the community.”

•••••••• Click here to view images of the March 24 celebration ••••••••
Features
West Side’s Story Is One of Access and Diversity

Kevin Kousch

When it came time to launch his own business, Kevin Kousch says, it made good sense for him to stay in West Springfield.

These days you have to be ready to go boldly forward when it comes to strengthening your market position, Kevin Kousch told BusinessWest. And he should know.
He’s the owner of A Formal Affair, what he calls the “largest in-stock tuxedo rental this side of Boston,” and you might remember him from his days with the now-defunct clothier Yale Genton, also in West Springfield. Kousch was referring to the challenging circumstances facing everyone in business, and how his venture has wholeheartedly embraced new media, as well as good old-fashioned word of mouth, to secure a place as a go-to, top-of-the-line formalwear outfitter for the area.
In many ways, his comments were echoed by other business owners in this town, long a commercial destination for many in the region, due to the popular and thriving Riverdale Street thoroughfare. Cindy Johnson, owner of Fran Johnson’s Golf and Tennis along that strip, said that, since her much-publicized economic difficulties and comeback in 2010, she’s taken some creative steps to broaden the seasonal nature of her store’s offerings.
“It’s what you have to do in order to stay afloat,” she said, while describing an exciting new way for her customers to enjoy the game of golf — simulators that enable someone to play Pebble Beach without leaving the 413 area code.
But while there are businesses in town that are readily embracing new techniques to stay vital in a challenging economic time, there is one signature venue in West Springfield that believes it’s also important to keep in mind the past, and how history, specifically with regard to agriculture, is a key link to the future.
And where else could an agrarian industry be better represented than at the 17-day Eastern States Exposition, the Big E, held every September for almost 100 years along the town’s Memorial Avenue? Wayne McCary has been president of the Big E since 1991, and he told BusinessWest that “I think it’s important to know that we will continue to make sure that agriculture remains a part of this facility’s soul.”
With annual visitors to both the Big E and other events at the site totaling more than 2 million individuals, he also stressed the importance of the facility’s power to be an important agent for West Springfield, for both the town itself and the business community.

Go with the Flow
When asked what was happening in his office these days, Joseph Laplante, West Springfield’s Community Development director, said, “quite a bit, actually.”
The big news these days is forward momentum at the West Springfield Trade Center, a 5.750-acre parcel along Western Avenue that the town has been working on for several years. The property is adjacent to the CSX rail yards, said Laplante, adding that the town has just finished demolition and cleanup at the property, and now the redevelopment authority can proceed with a marketing plan.
An attractive aspect of the site is that proximity to CSX, which is also putting steam to a $10 million expansion and upgrade of its West Side yards, LaPlante continued, adding that the plan is to attract a new business, preferably in manufacturing, that will create new employment and a new tax base for the community.
“We’re trying to avoid, more or less, a warehousing operation, which doesn’t bring many new jobs in,” he said.
Additionally, he mentioned a project currently in the design phase to improve clearance at a railway underpass along Union Street, which will significantly impact larger tractor-trailer traffic flow to the south side of town, “which doesn’t exist right now.”
That $15 million project, with an estimated completion date in 10 years, will improve load-heavy traffic flow outside of the historic city center and some of the residential neighborhoods in town. But, he added, not all the good news is years away.
Some signs of economic recovery are coming from large stores along Route 5 that are in remodeling stages — Kohl’s, Dick’s Sporting Goods, and the Stop & Shop, all in the Riverdale Shops. And near that plaza, construction of a town canoe ramp this spring will offer visitors access to the river — and increased visibility for the stores there.
“I think that people find it easy to come to West Springfield,” Laplante said, “because there is more of a small-town atmosphere, and it’s a safe and easy place to stop off and do business.”

Tailor Made
After working at Yale Genton for many years, Kousch said, it made good sense to stay in West Springfield when the time came for him to start his own business venture.
“I’ve been here for the majority of my professional career,” he explained. “When you come from a company that was in business for over 75 years, and you’ve devoted a lot of your time to the community, I don’t think it’s fair to uproot and go somewhere to start fresh where you don’t have any roots. You build relationships with people, and then, in turn, those people know that they can count on you when they need your services.”
The economy has put a dent in business, he said, adding quickly that he is confident in his strategies for keeping both his business and his clientele in the black — quite literally.
“Every customer here is custom-fit,” he said. “And because all of our stock is right here, we don’t deal with any of the issues that the competition does, where they have to get their merchandise from a warehouse and then try to navigate any complications.”
Solid word-of-mouth referrals are a key part of Kousch’s marketing strategy, but embracing Facebook and e-mail-blast advertising help keep a company on point. “You have to be with the times for a business to succeed,” he continued.
And as prom season approaches, Kousch said that he was employing another strategy for success — lowering his prices for 2011. “It doesn’t do me any good to have the stock sitting here on hangers; we’d rather rent it.” His old sign from Yale Genton — and those historic prices — are right out in front of his shop.
For those folks who might ‘like’ AFA on Facebook as they consider who will be their prom date this spring, he added, “there’s going to be lots of specials starting in mid-April; we’re expecting to be very, very busy.”
That’s something that Cindy Johnson is also happy to report.
She said the new Tee2Green2 high-definition golf simulators that Fran Johnson’s purchased last November represent a “welcome opportunity to be busy during the winter months, which is a first for me in about 30 years.”
Using these high tech video displays, customers can choose to ‘play’ 18 classic courses, from Pebble Beach to Casa de Campo. “They use their own clubs, play with real golf balls,” she said. “It’s completely different from something like PlayStation.”
While in the past, Fran Johnson’s suffered through the winter months when dedicated duffers couldn’t be on the links, the simulators have finally turned her operation into a year-round destination.
But as the area courses get ready for the approaching season, Johnson said that she’s excited to begin fitting customers for clubs — both new and used sticks. “You want to make sure your old clubs still have the right loft and lie for your swing. As with everything else, things change over the course of a few years.
“Then you can take your newly fitted clubs and try them out on the first hole at Doral,” she added.

Farmer’s Almanac

The Big E

The Big E established a trust fund for the city in 1994 that has amassed more than $2.3 million to date.

For 17 days a year, said McCary, the Big E becomes one of the largest cities in the state.
“We’re fortunate to be located in West Springfield where we have built these significant bridges with people who have to play a critical role in the outcome,” he said, “especially when it comes to public services and safety.”
The Big E is one of the few fairs of its kind in the nation not heavily subsidized by state government, and as a nonprofit, he emphasized the importance of those bridges within the town.
“One of the unique things here, and I think this is a model way for a nonprofit to behave in a community, is the Big E West Springfield Trust Fund, which we created in 1994,” he explained. “It cements the relationship with people in the community, and it provides a very important revenue stream, especially in these times when municipalities and states are economically hard-pressed for resources. Through 2010, we have contributed more than $2.3 million, through 1% of our gross annual revenues.” That’s in addition to contracting the town’s services — its largest vendor, adding an additional $1.2 million to the city’s coffers.
But, he added, the Big E — as an exposition and a multi-use facility for those other 11 months of the year — is very aware of the business community nearby.
With many thousands of vendors descending on Memorial Avenue throughout the year, McCary stressed the importance of marketing West Springfield’s private sector to visitors from outside the environs.
“We encourage people to patronize business in the area,” he said, adding that “our marketing department creates a directory of local enterprises. We’re trying to channel those individuals to look into the service stream on Memorial Avenue.”
The Big E is a nonprofit, though, and McCary highlighted the importance of economic strength for the facility itself. “The other 11 months are absolutely critical to maintaining the economic stability of the exposition,” he said. “No matter how successful the fair is in 17 days, in today’s world, in order to maintain a first-class physical plant of 175 acres with more than 30 buildings, it’s a challenge.
“These year-round events contribute very significantly not only to the overall economy of the Big E, but to all the area services we’ve been talking about,” he continued. “That’s important to our own economy, and our own health, but I think it’s critical to the Big E as an economic engine; there’s no question about it.”
But the message he likes to drive home, he said, is that, since 1916, agriculture has always been the heart and soul of the Big E.
“We are an important forum to bring together young people from 4H and Future Farmers of America, who have commitments to being in the food industry for their livelihood,” McCary said. “As many as 17 states send kids here to compete in the different fields of agriculture.
“While we’re talking about economics, and how important they are,” he added, “without agriculture, none of us could continue to exist.”

40 Under 40
The 40 Under Forty Class of 2011 Will Soon Be Unveiled

40 Under Forty
The newest members of what has become a fairly exclusive club in Western Mass. — the ranks of BusinessWest’s 40 Under Forty honorees — have long known of their presence on that honor roll.
And soon, the region will know as well.
Indeed, the winners will be profiled in the magazine’s April 25 edition, a large, very special volume that has become must reading and a springtime tradition in the Pioneer Valley.
Another growing tradition is the annual 40 Under Forty Gala, this year slated for June 23 at the Log Cabin Banquet and Meeting House in Holyoke. It begins at 5:30 p.m. and will feature lavish food stations, circulating hors d’ouevres, and, of course, the presentation of the winners, each introduced to his or her own chosen theme song.
The Class of 2011 is, like the groups before it, diverse and quite inspirational, said BusinessWest Editor George O’Brien.
“As you read the nomination forms for these individuals and then talk with them in person, you’re struck by just how much young talent there is in the region,” said O’Brien, noting that there were more than 100 individuals nominated, with five judges awarding them scores ranging from 1 to 10 based on a combination of business accomplishments, contributions to the community, entrepreneurial spirit, and what he called “intangibles.”
“The Class of 2011, like the ones before it, represents an intriguing mix of individuals,” said O’Brien, trying hard not to reveal too much about the newest group. “Together, they show the many ways in which one can stand out and be considered a rising star in the local business community.
“There are a number of entrepreneurs across several business sectors,” he continued. “And there are several business administrators and professionals, including lawyers, bankers, and sales representatives, working for some of the leading firms in the area. There are also several nonprofit managers and administrators who are playing key roles in helping their organizations improve quality of life for everyone in Western Mass.
“And … there are a few surprises,” he went on, adding that the April 25 issue will be interesting reading for everyone who subscribes to BusinessWest.
Tickets are now on sale for the 40 Under Forty Gala. The cost is $60 per person , with tables of 10 available. To order tickets or for more information, call (413) 781-8600, ext. 100, or visit www.businesswest.com.

Opinion
Public Radio, TV Strengthen Communities

National Public Radio is only a small part of federal funding for public broadcasting. This year it will receive about $3 million in direct programming support through the Corporation for Public Broadcasting. It’s true that stations may use some or all of their federal money to pay for NPR programs, but what’s really at stake here is our ability to serve our local communities.
The real issue is that your local public broadcasting stations will be defunded.
At a time when WFCR/WNNZ is planning a major expansion into downtown Springfield — something the business community has embraced as another step toward downtown redevelopment (part of the UMass-Springfield Partnership reported in this publication) — and when WGBY has just successfully added Connecting Point, a new local program, to its lineup of many successful programs and community efforts over the years, this would be the worst possible time to eliminate funding that is vital to your local stations.
For many years, WFCR/WNNZ and WGBY have broadcast the national programs Marketplace and The Nightly Business Report, respectively, hardly a “haven for left-wing radical ideologues spewing out anti-business rhetoric,” as BusinessWest stated in its recent editorial. In fact, WGBY’s Connecting Point has regular segments dedicated to local economic development in the Knowledge Corridor, and a good deal of WFCR/WNNZ’s local reporting is about the area’s business community.
Public radio and television stations are important sources of information in our communities. This is all the more significant given the contraction in journalism. According to the 2010 Pew Project for Excellence in Journalism, 72% of Americans feel that “most news sources are biased in their coverage.” But they don’t feel that way about public broadcasting — among the most trusted news sources anywhere. In fact, according to an annual Roper poll, PBS has been named as the most trusted institution in America for six consecutive years.
Other surveys by GfK MRI (a leading producer of media and consumer research in the U.S.) found that most NPR listeners consistently identify themselves as “middle of the road” or “conservative.” Millions of conservatives choose NPR, even with powerful conservative alternatives on the radio.
And right here in Western Mass., it is clear that businesses and individuals care about public broadcasting. Underwriting dollars and listener support are by far the largest parts of our annual operating budgets. But if federal funding were eliminated, we would have to make up the remaining 10% to 15% locally or reduce our local services by that amount.
Commercial broadcasting in America receives billions of dollars each year in public subsidies in the form of free use of the public airwaves, which belong to the American people. The federal government gives them licenses to make profits that dwarf what it spends on public broadcasting. It also appropriates millions of tax dollars to branches of the government and to states, which are spent on commercial advertising.
From Springfield and Longmeadow to Amherst and Greenfield, we rely on government to fund public schools and public libraries, and the need remains to preserve a spot on our airwaves for media that matters. WFCR/WNNZ and WGBY add value to the quality of life in our communities. And we do this as a free service for everyone every day.
We live in one of the greatest places in our country, and it benefits from having citizens who are informed, inspired, and educated with high-quality, intelligent, and meaningful public media. It plays a vital role in supporting the foundation of our democracy and civil discourse in communities as diverse and different as Holyoke and Huntington. Indeed, our content is a springboard for critical thinking, inspires entrepreneurial endeavors, and even attracts new residents and businesses to invest their lives and livelihood in our region.
WGBY and WFCR/WNNZ strengthen communities and provide positive economic and cultural impact that we need — especially now.

Martin Miller is CEO and general manager of WFCR 88.5FM and WNNZ 91.7FM; Russell Peotter is general manager of WGBY 57.

Opinion
Mentors Program Is a Big Step Forward

It’s way too early to even make an attempt at quantifying or qualifying the potential impact from a new program known as Valley Venture Mentors (VVM), but only a few months into the proceedings, this seems to be one of the best ideas — and most encouraging signs for progress in the broad realm of economic development — that we’ve seen in some time.
As the name suggests, VVM is about mentoring, specifically of young entrepreneurs who have ventures that — as the program’s CEO, Paul Silva, so eloquently put it — are “not quite ready for prime time.” It is the goal of the VVM to make them ready, or at least more ready. And if it succeeds, organizers say, it will help more companies over that initial hump and also keep more startups from leaving this region for Worcester, Boston, or other communities where more support systems exist.
But let’s back up a minute. The VVM was created to fill a critical need in this region, what Silva and others describe as a bridge between the classroom and the so-called real world. It’s an important bridge, a support structure that is paramount to building a stronger base of young companies that can potentially mature into major employers.
Over the past several years, UMass Amherst and several area colleges, including Springfield Technical Community College, Bay Path, Western New England, Elms, and others, have made great strides in not only teaching entrepreneurship, but fostering it as well. Indeed, these programs have not simply encouraged students to consider entrepreneurship as a viable career option — a thought that needs to be reinforced — and presented the basics (Entrepreneurship 101, if you will), they have also helped trigger some startup operations.
But then … well, there’s nothing between these programs and that aforementioned real world, which can be cruel and is always ultra-challenging. Without a support system in place to help them confront this world, young entrepreneurs often fail to advance their concepts, or, if they have the means to do so, they take their ideas to Boston or some other region where there is a support system.
Neither scenario is appealing for Western Mass., but they have become the norm, not the exception.
To reverse these trends — something that certainly won’t happen overnight — Silva and others have put the VVM in place. Meetings between mentors and selected ‘teams’ began in February and will continue on the fourth Wednesday of each month. After first getting a broad overview from each team, smaller groups of mentors have begun to drill down and address specific issues ranging from financing to protection of intellectual property; from building a business model to making an effective elevator pitch.
It would be wonderful to think that the formation of VVM is going to bring quick and profound change to the business landscape in Western Mass. Those who created this initiative know better. They understand that nothing will happen quickly and change will be incremental. Companies employing hundreds of people will not suddenly sprout up in Hadley, Hampden, and Holyoke because of monthly mentoring sessions in a law firm’s conference room in downtown Springfield.
But if things go as organizers project, that bridge now in place between the classroom and the real world will enable more young entrepreneurs to successfully make that journey from the former to the latter. And with those crossings will come jobs, more vibrancy, and, perhaps most important, a mindset that ideas can be developed in this region.
That’s why this concept is so promising.

Features
Hospital CEO’s Career Is a Study in Determination

Craig Melin President and CEO, Cooley Dickinson Hospital

Craig Melin President and CEO, Cooley Dickinson Hospital

When Craig Melin embarked on his pursuit of a doctoral degree from the Dartmouth Institution for Health Policy and Clinical Practice, he figured it would be a two- or three-year journey.
Almost five years after he started, Melin, president and CEO of Cooley Dickinson Hospital in Northampton, still has a ways to go, but there is light, he said, at the end of the proverbial tunnel.
Work on his dissertation has been slowed, and made both more challenging and intriguing in many respects, by the lengthy recession and its ongoing impact within the broad health care community, he explained, and especially hospital administration, which is at the heart of his work.
“There were two factors, both of which had to do with the health care environment, that slowed things up,” he explained. “One was that this environment became so treacherous that two of the hospitals that I wanted to visit were going through such economic upheaval that, at the times I wanted to visit, they were going through reductions in force.
“And to interview people about all the wonderful things they’d done and how great their outcomes were, at a time when the staff was going through the angst of feeling that they had failed and that the world doesn’t work … well, the timing just wasn’t right,” he continued, adding quickly that the second delaying factor was that he was dealing with these same issues, including workforce reductions, at CDH — work that absorbed early-morning and evening hours he would otherwise have devoted to his studies.
When asked about the specific thrust of his doctoral work, Melin said it centers on “how to transform the quality of care in community hospitals.” He then caught himself and made a key adjustment. “It’s actually ‘how to lead the transformation of the quality of care in community hospitals.’ It’s from a leader’s perspective.”
That’s an important distinction, and in many ways, Melin isn’t simply studying this concept, he’s living it. It has become much more than the title of a dissertation — it has become a life’s work.
Indeed, when Melin arrived at Cooley Dickinson in 1988, soon to commence work that would pull the hospital from the brink of financial collapse, he figured the stay would be no longer than five years. Close to a quarter-century later, he is still at the helm, primarily because he believes this is where he can make the most significant impact with regard to that ‘big picture’ that is modern health care administration.
His goal, almost since the day he arrived and especially over the past decade or so, has been to make CDH what he called a “model community hospital.” And to do that, he decided he needed to take his base of knowledge to a much higher level. “I understood that I needed to be an expert in that field, not simply know about it, and that’s why I decided to pursue my doctorate.”
This pursuit has been a learning experience on a host of levels, one that has brought new perspectives on the ongoing work at Cooley Dickinson and lessons in how to do it better.
For this, the latest installment of its Profiles In Business series, BusinessWest talked with Melin at length about the process of putting Ph.D. after his name, and about what is certainly much more than a research topic; it’s what he hopes will become a blueprint for more effective hospital administration.

Healthy Perspective
Regarding the timeline for his dissertation, Melin said most all of the course work, research, site visits to four of the top-performing community hospitals in the country (which he couldn’t disclose at this time), transcription of dozens of interviews, and coding of most results is now all behind him.
What remains, essentially, is completion of his analysis and the writing, which he has started, both on his home computer and in his mind. He said he anticipates being finished by this June, but followed that statement with a qualifying ‘but…’
While acknowledging that it is quite difficult to sum up what he has learned and what his dissertation will say quickly or in simple terms, Melin said much of his doctoral work comes down to five steps, not necessarily sequential, that he has identified and that he believes form a framework that can be followed by virtually any community hospital as it goes about working to transform quality of care.
“The first involves how the leader got the attention of his or her organization regarding the gap between where they are and where they need to be,” he explained. “And the second, after you’ve recognized, for example, that more people are dying in health care than should be or people are harmed in health care organizations more than is necessary, the next question is how to get people’s intentions to change. So you go from attention to intention.”
In other words, he said, the employees of the hospital, not merely the administrators, take ownership of that aforementioned gap.
“The third piece concerns how we translate that ‘intention’ into the work that people actually do,” he continued. “So it’s one thing to believe that we need to do a better job of eliminating infections in a hospital, it’s another question to look at whether we can figure how to test every patient who comes in and disinfect rooms in a very different way. It has to be the work of the people on the front lines, not the managers and directors.”
The fourth step involves how to hold people within an organization accountable for the change in their work and the results that are expected, he went on, adding that this step is necessary to ensure that the changes that everyone agreed to make are actually happening.
As for the fifth … “you can do all of this and still fail as a leader if, as an organization, you don’t provide all the system supports to help people change their work, know how they’re doing, and so on,” he told BusinessWest. “Whether it’s IT support, or, for the front-line staff, whether the group has time to sit down and think, rather than just do, whether they have a facilitator and outside resources to look at what others are doing and what can be copied and adjusted for us … the system supports are central to success. You’ll see systems that will do the first four things and then fall apart, because they’re expecting everyone to change the work they do, but not give them any time to think about how they would do it.”
The dissertation will go into several hundred pages worth of elaborate detail on these five steps, and essentially take a retrospective look at how those four chosen hospitals, each with outstanding outcomes, navigated them.
Meanwhile, the experience of doing the research and those interviews has provided invaluable opportunities to look prospectively at how CDH may be able to take what those hospitals have done and are doing and apply them to its quality-improvement efforts (more on that later).
How Melin arrived at this place in both his professional career and education is an intriguing story that really begins to take shape at the Massachusetts Institute of Technology, where Melin earned a bachelor’s degree in Mathematics and for a long time thought he would wind up teaching that subject at some level.

Adding Things Up
“But I sort of adjusted to more practical uses for math,” he said, adding that his search led him to actuarial work with some insurance companies and, eventually, a summer job with the Mass. Rate Setting Commission, where he worked for a group redesigning the payment system for hospitals and nursing.
“Through that, I came to the conclusion personally that the data suggested that health care organizations were not well-managed,” he said, “and that this represented an opportunity for me.”
So he enrolled in Harvard Business School with the mindset of pursuing a career in health care management. While there, the School of Public Health created a new program called Health Policy and Management and invited the 800 first-year students at Harvard Business to consider a course of study that would essentially combine management and health care. Melin said he was the only one who did.
Fast-forwarding a little, he said he would go on to earn master’s degrees in business and health policy as well as management. He would put them to work first at Beth Israel Hospital in Boston, which he would eventually serve as associate director; National Jewish Hospital in Denver, where he would become both vice president of Planning and director of Hospital and Clinical Services; the Cambridge Research Institute; and University Hospital (now Boston University Medical Center), which he would serve as vice president of External Affairs.
His career then approached what could only be described as a crossroads.
“I was contacted by a search firm to look at the possibility of a teaching hospital in another state and also Cooley Dickinson Hospital,” he explained. “I didn’t really know Cooley Dickinson or Northampton, and I was at a career stage where I was considering two paths to reach my ultimate goal, to be CEO of a major teaching hospital; one was to be the CEO of a community hospital first, and the other was to be the number-two person at a teaching hospital.
“There was something about Cooley Dickinson and the community that attracted me, and so I came here,” he continued. “I thought it would be five years, but once here, that attitude changed, because underlying all that was wanting to change the health care field, not just where I was working. I soon got the sense, from all that we were able to do, that you could develop a model community hospital that others could learn from, and change the field.”
Melin told BusinessWest that recruiters have contacted him countless times over the past 23 years to gauge his interest in other administrative positions, some at facilities several times the size of CDH.
They still call, or e-mail (the more common method of making such inquiries these days), but he said he hasn’t seen or heard anything that would take him away from CDH. When asked to elaborate on why, he said, in essence, that there is still considerable work to be done with regard to making Cooley Dickinson into that model community hospital. In short, he hasn’t finished what he started.
Which brings him back once again to his Ph.D. and that prospective work he’s doing with taking lessons from his site visits back to CDH. He said those visits have generated tremendous learning experiences and provided plenty of insight into the work he’s doing in Northampton — and how he might do it better.
“I’ve got a framework for how I think and how I lead,” he explained. “The experience of seeing other places has given me guidance on how to adjust that framework, because it’s always going to be different based on context. There’s a concept called realist evaluation that says that you need to look at the mechanisms of change in the context in which they occur, and then look at the outcomes.
“And where the process I’m talking about has five steps,” he continued, “we’re looking at five different mechanisms of change, but the question becomes, ‘how do you adjust them in different contexts, and what outcomes do you get?’
“Basically, it comes down to what works where, when, and why,” he went on, adding, once again, that his site visits have provided myriad talking points for his dissertation and plenty to think about at CDH. “Cooley Dickinson has a completely different context than those other places, and our outcomes will be different, but we can still ask the question, ‘how can we make that framework successful in our community?’”
And while his site visits have involved lengthy visits to CEOs’ offices, they’ve also included talks with physicians and quality-improvement staff and lengthy stints on the front lines, said Melin, adding that with each group came a unique perspective on the steps taken and, more importantly, why they were successful.
“This was a real learning experience for someone who’s a CEO,” he told BusinessWest. “When I talk to the CEO about what he or she has done to lead change, and then I talk to the front-line staff, they’ve experienced the change, too, and they know why it is they made the changes, but they might not be the same reasons as the leader thought.
“And as someone who’s in a leadership position, this was a great opportunity to see first-hand somewhere else that there is that disconnect,” he continued. “That doesn’t mean that what the leader did wasn’t really effective, because in each of these places it obviously was, but it wasn’t necessarily what they thought they did that caused the success at the front lines; it was something that happened within their organization because of the transitions they set in place.”

Degree of Progress
When asked what he does in his spare time, Melin smiled and said that, at this time in his life, there simply isn’t much of that precious commodity.
Indeed, between his work molding CDH into a model community hospital and work on his Ph.D., most everything else has been put on hold. He still finds time to visit the Connecticut shore with his wife, who operates a unique bed-and-breakfast in Northampton that features extended-stay programs. There will be more time for the beach when his doctoral work is completed, obviously, a day Melin is looking forward to seeing.
But while that work will eventually end, the more important assignment of applying what’s learned won’t. That’s because hospitals must seek to continuously improve, he said, adding that this is the real framework for a model community hospital.

George O’Brien can be reached at [email protected]

Building Permits Departments

BUILDING PERMITS

The following building permits were issued during the month of March 2011.

AGAWAM

Fitness First
60 North Westfield St.
$45,000 — Repairs to damaged roof system

Western Mass Electric Company
198 Springfield St.
$200,000 — Construction of retaining walls

AMHERST

IAT Partnership LLC
49 Boltwood Walk
$7,500 — Foundation only for mixed-use commercial and residential building

Slobody Development Corporation
101 University Dr.
$9,300 — Alter existing lab space

CHICOPEE

Chicopee Housing Authority
94 Riverview Terrace
$56,000 — Restore unit from fire damage

News Corporation Dow Jones
200 Burnett Road
$4,500,000 — Construct addition and new interior layout

EAST LONGMEADOW

Town of East Longmeadow
124 Pease Road
$376,000 — Pump station upgrades

GREENFIELD

Homesavers Council of Greenfield
2 Pray Dr.
$11,000 — Construct reception area

Saga Communications of New England
81 Woodward Road
$9,315 — Re-shingle

HADLEY

Edward and Joseph Hardy
165 Russell St.
$80,450 — Interior wall build out

Chamisa Corporation
31 Campus Plaza Road
$15,948 — Interior renovations

HOLYOKE

MISZ Realty LLC
104 Whiting Farms Road
$426,000 — Construct new bakery

SOUTHWICK

Town of Southwick
661 College Highway
$3,600 — Site work improvements

SPRINGFIELD

Caring Health
1049-1063 Main St.
$9,500,000 — Renovate three buildings for use as a walk-in health care center

Cutting Edge Pizza, LLC
1762 Boston Road
$110,000 — Remodel of existing retail space

Springfield Center I Associates, LLC
1365 Liberty St.
$86,000 — Construct new space in existing Hollywood Video

Stop & Shop
1600 Boston Road
$5,000 — Install temporary office partitions

WESTFIELD

Centro Heritage SPE 6, LLC
231 East Main St.
$80,000 — Interior renovations to commercial retail space

Lower Mill Inc.
77 Mill St.
$564,000 — Office build out of existing first floor

WEST SPRINGFIELD

Rasim Ibrahimov
205 Allen Park Road
$6,000 — Re-occupy existing retail store

Town of West Springfield
200 Park St.
$107,000 — Replace 18 windows in public library

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

AMHERST

Armstrong Educational Associates Inc., 7 Pomeroy Lane, Suite 5, Amherst, MA 01002. Stephen Armstrong, 113 Huntington Road, Hadley, MA 01036. Student tutorial services.

F40PH Preservation Society Inc., 130 Blackberry Lane, Amherst, MA 01002. Rowan Christopher De La Barre, same. Preservation, education.

CHESTER

Functional Art Inc., 7 Prospect St., Chester, MA 01011. Michele Klemaszewski, 33 Maple Ave., Chester, MA 01011. Manufacture and sales of window treatments.

CHICOPEE

733 Chicopee Street Inc., 733 Chicopee St., Chicopee, MA 01013. Timothy J Driscoll, 22 Scott Hollow Road, Hollow, MA 01040. Restaurant, bar, real estate.

Desmarais Plumbing & Heating Inc., 318 Springfield St., Chicopee, MA 01013. Robert E. Desmarais, same. Plumbing and heating.

Dynamic Network Solutions Inc., 31 Loveland Terrace, Chicopee, MA 01020. Michael Thomas Malley, same. Computer consultants.

EAST LONGMEADOW

Emporium Newsstand Inc., 444 North Main St., East Longmeadow, MA 01028. Rakeshkumar Patel, 2 Stadler St., Belchertown, MA 01007. Newsstand and smoke shop.

Chicopee Salty Dog Inc., 12 Chatham Circle, East Longmeadow, MA 01028. Michael Buehrie, same. Bar.

FLORENCE

Franklin-Hampshire Counties VFW District 13, Department of Massachusetts Home Association Inc., 18 Meadows St., Florence, MA 01062. Joseph P. Grabon, 246 Chestnut St., Turner Falls, MA 01376. Fraternal, patriotic, historical, and educational comradeship for members.

Earth First Flooring Inc., 131 Main St., Florence, MA 01062. John K. Asselin, 56 West Pelham Road, Shutesbury, MA 01072. Flooring sales and installation.

GRANBY

Diamond Cut Straight Edge Inc., 547 Amherst Road, Granby, MA 01033. Tyler E. Scheinost, same. Retail Internet sales.

GREENFIELD

Five Fifty-Five LTD., 174 Conway St., Greenfield, MA 01301. Quillon Xylor Swane, same. Create and sell artwork.

HADLEY

Hadley Auto Express Inc., 210 Russell St. #212, Hadley, MA 01035. Amir Mikhchi, 18 Foxglove Lane, Amherst, MA 01002. Motor vehicle repair.

Flying Object Center for Independent Publishing, Art, & The Book, Inc., 42 West Str., Hadley, MA 01035. Emily Pettit, 104 South St., Apt. 2R, Northampton, MA 01060. Artistic and literary development and education to promote literacy, professional development in the arts, and to establish programs, workshops, forums, trainings, and public performances relevant to independent publishing, printing, art, and design.

HAMPDEN

Hampden Bagel Nook Inc., 34 Somers Road, Hampden, MA 01036. Samir Ahmad, 14 Rideway Road, Hampden, MA 01036. Sandwich and breakfast shop.

Graduate Pest Solutions Inc., 79 Martin Farms Road, Hampden, MA 01036. Brenda D. Olesuk, same. Pest control and extermination.

HOLYOKE

Alois Importing Co. Inc., 108 Cabot St., Holyoke, MA 01040. Aloyce C. Assenga, 71 Craig Dr., West Springfield, MA 01089. Importing of goods.

AW&T Auto Wholesale & Transport Inc., 395 Maple St., Holyoke, MA 01040. Oussama M. Awkal, 46 Ogden St., Springfield, MA 01151. Used auto sales and transport.

LENOX

Dunbar & Associates Inc., 188 East Dugway Road, Lenox, MA 01240. Stuart M. Dunbar, same. Create, sell, and promote computer development, system development, business analysis and software implementation.

LONGMEADOW

D&D Industries Corp., 95 Dunsany Dr., Longmeadow, MA 01106. Brian John Danahey, same. Wholesale — adhesive products.

LUDLOW

East Street Deli Inc., 223 East St., Ludlow, MA 01056. Eric S. Boyer, 56 Cote Road, Monson, MA 01057. Deli restaurant with takeout and catering.

Dacruz Inc., 167 Center St., Ludlow, MA 01056. Rosa M. Dacruz, same. Real estate management.

NORTHAMPTON

Center for Biography and Social Art, Inc., 41 Hubbard Ave., Northampton, MA 01060. Signe Schaefer, 15 Hillside Ave., Great Barrington, MA 01230. Provide courses of instruction, public workshops, lectures and discussion groups on building community, human development, life phases, gender and to support research on life themes through conferences, publications, and Web sites.

NORTH ADAMS

Donna Thomas Realty Inc., 71 Quincy St., North Adams, MA 01247. Donna M. Thomas, same. Real estate broker.

PITTSFIELD

Alchemy Initiative Inc., 50 Melville St., Pittsfield, MA 01201. Jessica Conzo, same. Charitable, educational and literary.

Daddyo’s Inc., 511 East St., Pittsfield, MA 01201. Lydia R. Kuzia, same. Restaurant.

Dolce Dental, P.C., 100 Wendall Ave., Pittsfield, MA 01201. Nieca J. Faggiloi DMD, same. The practice of dentistry.

Enlightning Strikes Inc., 34 Kathy Way, Pittsfield, MA 01201. Donna M. Yerkes, same. Own and operate a liquor store.

Gemi Management Company Inc., 130 Pittsfield-Lenox Road, P.O. Box 3029, Pittsfield, MA 01201. George L. Haddad, 150 Blythwodo Dr., Pittsfield, MA 01201. Automobile dealerships.

SOUTH HADLEY

Allen Media Inc., 21 College St., South Hadley, MA 01075. David Allen, same. Marketing, consulting, and advertising.

SPRINGFIELD

AK Wireless Inc., 455 Sumner Ave., Springfield, MA 01108. Ho J Han, 9 Kimbell CT. #811, Burlington, MA 01803. Retail wireless store.

All Waste Trash Management Inc., 181 Chestnut St., Springfield, MA 01103. Richard Barnes, 1187 Shaker Road, Westfield, MA 01085. Trash removal and asset management.

DB Wireless Inc., 1356 Boston Road, Springfield, MA 01119. Ho J Han, 9 Kimbell CT #811, Burlington, MA 01803. Retail wireless store.

D.F.S. International LTD., 29 Cadwell Dr., Springfield, MA 01104. Francesco A. Daniele, 47 Jamestown Dr., Springfield, MA 01108. Import and distribution of food products.

Green Street Logistics Inc., 216 Mount Holly Dr., Springfield, MA 01118. Gary Samuel Linsky, same. Provide green building technologies and training programs designed for persons involved in the criminal justice system.

SOUTH HADLEY

Dairy Market Inc., 54 Bridge St., South Hadley, MA 01075. Fardooq G. Shaikh, 34 Bridge St., South Hadley, MA 01075. Convenience and grocery food store.

SOUTHWICK

Good Scents Garden Corp., 17 Matthews Road, Southwick, MA 01077. Claire M. Kenna, same. Landscape design and maintenance.

SPRINGFIELD

Baystate Dental Management Inc., 1795 Main St., Springfield, MA 01103. Kevin Coughlin, same. Professional management services for persons or entities performing dental services.

BH Wireless Inc., 1380 Main St., Springfield, MA 01103. Ho J Han, 9 Kimbell CT. #811, Burlington, MA 01803. Retail wireless store.

STURBRIDGE

Eclecticorp Inc., 14 Cedar Lake Dr., Sturbridge, MA 01566. William Jacob, same. Photography.

WEST SPRINGFIELD

Andre’s West Side Sports Shop Inc., 645 Westfield St., West Springfield, MA 01089. Chad Andre, 40 Forest Ridge Road, West Springfield, MA 01089. Sporting goods store.

Association of Slavic Immigrants of Massachusetts Inc., 801 Main St., West Springfield, MA 01089. Fedor Songorov, 1085 North St., Feeding Hills, MA 01030. Appointment transportation, interpreting service: Russian, Turkish, English, citizenship classes, basic computer classes, driver license test, family counseling services.

Colton Express Inc., 19 Colton Ave., West Springfield, MA 01089. Semen Shapovalov, same. Trucking.

Drisdelle Inc., 115 Morton St., West Springfield, MA 01089. John R. Drisdelle, same. General carpentry and home improvement.

Departments Picture This

Send photos with a caption and contact information to: ‘Picture This’
c/o BusinessWest Magazine, 1441 Main Street, Springfield, MA 01103
or to [email protected]

Hometown Heroes

Hometown Hero Nate Lare

Hometown Hero Sirdeaner Walker

Stephen Bryant, president of Columbia Gas

The American Red Cross Pioneer Valley Chapter held its ninth annual Hometown Heroes breakfast at the MassMutual Center earlier this month, honoring nine local residents who acted selflessly to change (and sometimes save) the lives of others. At top, Hometown Hero Nate Lare, who alerted residents when a fire gutted their apartment complex, shares a moment with his mother, Roberta Garabedian, after receiving his award. Middle, Hometown Hero Sirdeaner Walker, an advocate for safe schools who has become an effective anti-bullying voice in the wake of her son’s suicide, is presented with her award by Earlon Seeley of Pellegrini, Seeley, Ryan & Blakesley, P.C., another event sponsor. At bottom, Stephen Bryant, president of Columbia Gas, the event’s presenting sponsor, addresses the audience at the MassMutual Center.

Briefcase Departments

Multiple Factors Drive Construction Prices Higher
WASHINGTON, D.C. — For the fifth consecutive month, prices for construction materials increased, rising 1.1% in February, according to the March 16 Producer Price Index (PPI) report by the Department of Labor. Year-over-year, construction materials prices are up 6.1%. A number of categories experienced significant increases in materials prices in February. Steel-mill product prices jumped 4.7% for the month and are up 13.3% year over year. Iron- and steel-producer prices were up 2.8% in February and are up 16.8% over the last 12 months. In addition, prepared asphalt, tar roofing, and siding increased in cost by 0.6% for the month and are up 2% over the past 12 months. Categories in which prices declined include softwood lumber, down 2.7% in February, but up 0.2% compared to the same time last year. Crude-energy prices increased 0.9% for the month and are unchanged from the same time last year. Overall, the nation’s wholesale prices jumped 1.6% in February, the largest increase since June 2009. Year over year, wholesale finished-goods prices are up 5.8%. Anirban Basu, chief economist at Associated Builders and Contractors, noted that the data reflects a weakening U.S. dollar, ongoing expansion in the global economy, and unrest in the Middle East. He added that the current data does not reflect the recent events in Japan.

Gender Gap
Widening in
Retirement Confidence
SPRINGFIELD — Retirement plan investors had a “good year overall”; however, it appears that economic uncertainty and market volatility have contributed to lower levels of investing confidence and generally more conservative investing behavior among participants. MassMutual’s Retirement Services Division conducted an online survey between Nov. 15, 2010 and Jan. 15, 2011 of 1,517 participants in retirement plans on the MassMutual platform. MassMutual’s data indicates that men believe the stock market will improve vs. decline in the next 12 months at a ratio twice that of women. Overall, only 37.3% of participants are confident in making their own investment decisions. However, women were significantly less confident in making their own investment decisions (25.9%) compared to men (44.1%). At the same time last year, the percentages were 32.8% for women and 47.8% for men. The survey indicates that anxiety about having adequate savings to retire is increasing. Among participants who made a change in their approach to investing in the last 12 months, 61.7% became more conservative compared to 38.3% who became more aggressive.
‘A Closer Look at the Berkshires’ Contest
PITTSFIELD — The Quality Printing Co. is once again sponsoring “A Closer Look at the Berkshires” photography and art contest. The 2012 full-color calendar will feature the top 12 winners of the contest. Application forms are available at most Berkshire County libraries, as well as area Chambers of Commerce, the Prime Outlets in Lee, the Berkshire Mall, the Berkshire Visitors Center in Adams, and numerous photo and framing-supply stores throughout the region. Full-color photos, transparencies, slides, paintings, and digital images with a horizontal format are being accepted. Cash prizes totaling $1,050 will be awarded, and all entrants will receive a 2012 calendar. The deadline for submissions is April 29. For more information, contact June Roy-Martin, manager of communications, at (413) 442-4166, ext. 119, or [email protected].

Departments People on the Move

PeoplesBank announced the following:

Tammy Bordeaux

Tammy Bordeaux

• Tammy Bordeaux has been appointed Assistant Vice President and Branch Manager. She joins PeoplesBank with more than 13 years of banking experience and is working at the North Main Street office in East Longmeadow. She is President of East of the River 5 Town Chamber of Commerce and serves on the Board of Directors for the Affiliated Chambers of Commerce of Greater Springfield. She is also President of the East Longmeadow Rotary Memorial Scholarship Foundation and a member of the East Longmeadow Rotary Club; and





Amybeth Perry

Amybeth Perry

• Amybeth Perry has been appointed Branch Officer. She joins PeoplesBank with more than 10 years of banking experience and is working at the 610 Memorial Dr. office in Chicopee. Perry is the former President of the Westfield Rotary Club and currently serves on the Board of Directors. She is also serving on the membership committee of the Chicopee Chamber of Commerce and is on the Board of Directors for the Galaxy Community Council and Co-Chair of the Membership Committee.
•••••
Webber & Grinnell Insurance Agency of Northampton announced the following:
• Kevin Hart has joined the firm as an Account Executive and will develop new commercial-line accounts; and
• Adam Lafield has joined the firm as a Commercial Lines Assistant.
•••••
Nicholas P. Helides has joined United Bank, based in West Springfield, and will manage and be the lead lender of United’s new Loan Production Office at the Cummings Center in Beverly. In the newly created position, Helides will introduce the United Bank brand and the bank’s established commercial real-estate lending services to an expanded marketplace.
•••••
Michael Gregory Jr. has been promoted to Vice President, Financial Advisor, at Morgan Stanley Smith Barney’s wealth-management office in Springfield.
•••••
Anthony M. Sylvia, P.E., has joined Tighe & Bond Inc. of Westfield as a Project Manager for its water-resources and civil-engineering practice. He is slated to work primarily in the Pocasset office, reinforcing the firm’s continued growth and expansion in Eastern Mass., Cape Cod, and Rhode Island.
•••••
Joe Hoelzer has been named President and CEO at Süddekor LLC in Agawam. His areas of expertise include strategic planning and execution, profit planning and P&L management, organizational restructuring and leadership training and development, as well as continuous process improvements, multi-plan management, and Six Sigma/Lean implementation. He also specializes in executive management, change management, and turnaround management.
•••••
Community Enterprises Inc. of Northampton announced the following:

Benjamin A. Bristol

Benjamin A. Bristol

• Benjamin A. Bristol has been named to the Board of Directors. Bristol is an Associate Attorney at Royal and Klimczuk in Northampton;

Stephanie Burbine

Stephanie Burbine

• Stephanie Burbine has been named to the Board of Directors. Burbine is Vice President and Cash Management Officer at Florence Savings Bank;

Brittney Kelleher

Brittney Kelleher

• Brittney Kelleher has been named to the Board of Directors. Kelleher is a Commercial Loan Officer at Westfield Bank;

Gainer O’Brien

Gainer O’Brien

• Gainer O’Brien has been named to the Board of Directors. O’Brien is Co-creative Director of Darby O’Brien Advertising and Public Relations in South Hadley; and

Joseph D. Wendover

Joseph D. Wendover

• Joseph D. Wendover has been named to the Board of Directors. Wendover is Outreach Manager for the Walgreen’s Connecticut distribution center.
•••••

MaryLynn Murray

MaryLynn Murray

MaryLynn Murray has joined Phillips Insurance Agency Inc. of Chicopee as the head of New Business Development.
•••••
The Hampshire Council of Governments has named Lindsay Bennett-Jacobs the Director of the Retired and Senior Volunteer Program (RSVP) of Hampshire and Franklin Counties. RSVP of Hampshire and Franklin Counties currently coordinates 700 volunteers, age 55 and older, providing support to area nonprofit organizations.
•••••
Sanderson MacLeod of Palmer announced the following:
• Mark N. Borsari has been named President. He joined the firm in 2007 as Vice President of Strategy & Development. During his four years as vice president, he maintained the company’s market leadership in manufacturing mascara brushes for the cosmetic industry while expanding the medical, industrial, general cleaning, and firearm markets. In addition, he led an enterprise-wide LEAN manufacturing initiative, achieved record-setting sales levels, and was the inventor and product-development leader of a patent-pending product, the Z-Tip, a new way of putting a protective tip on a twisted wire brush; and
• Jim Pascale has retired from the firm after serving a 46-year career in manufacturing, including 20 years as President of Sanderson MacLeod. During Pascale’s tenure, the firm experienced significant growth and developed into an international leader in the production of twisted wire brushes.
•••••
Janet Uthman has been named Vice President of Marketing and Sales for Comcast’s Western New England Region.
•••••
Dr. Robert V. Chircop has been appointed to the Cardiology Staff at Noble Hospital in Westfield. He completed his medical degree at Georgetown University School of Medicine in Washington, D.C. He completed both his residency in internal medicine and a fellowship in cardiology at St. Elizabeth’s Hospital, Tufts University School of Medicine in Boston.
•••••
Kevin O’Donnell has been appointed Assistant Vice President at Berkshire Bank, based in Pittsfield.
•••••
Michele Houghtaling has been promoted to Director of the Hampshire Council of Governments Tobacco Control Program. Her focus is in working with tenants and landlords to ensure smoke-free living environments.
•••••
Steven Lowell has been named President of Monson Savings Bank.
•••••
Nicholas Strom-Olsen has been named Assistant Vice President at Berkshire Bank, based in Pittsfield. He serves the Vermont market and works out of the trust offices in Manchester Center and Rutland, Vt.
•••••
Bulkley, Richardson & Gelinas of Springfield announced the following:
• Kelly A. Koch has joined the firm as an Associate Attorney in the Domestic Relations Department;
• George W. Adams IV has joined the firm as an Associate Attorney in the Business-Finance Department;
• Christopher J. Visser has joined the firm as an Associate Attorney in the Litigation-Alternative Dispute Resolution Department; and
• Abena A. Mainoo has joined the firm as an Associate Attorney in the Litigation-ADR Department.

Agenda Departments

‘Web Advertising’ Workshop
March 30: Derek Allard of Gravity Switch will present a workshop titled “Web Advertising” from 9 to 11 a.m. at the Scibelli Enterprise Center, 1 Federal St., Springfield. The morning program is sponsored by the Mass. Small Business Development Center Network (MSBDC). Allard will discuss organic search-engine strategies, paid options to help attract visitors to your Web site, defining relevant keywords to target, the importance of Web-site content, building inbound links to your Web site, and paid advertising with Google AdWords and Facebook. The cost is $40. For more information, call the MSBDC at (413) 737-6712 or visit www.msbdc.org/wmass.

Financial Forum
March 31: Cambridge Credit Counseling Corp. and the Council of Churches of Greater Springfield will host the “Hope, Faith, and Healing Financial Forum” beginning at 6 p.m. at Cambridge’s office at 67 Hunt St., Agawam. Hors d’oeuvres and refreshments will be served. The educational summit will bring together financial experts, public officials, and clergy to discuss the financial challenges facing the region and opportunities to empower area residents. State legislators, lenders, and other community leaders will also be in attendance. For more information or to register, contact Thomas Fox, Cambridge’s community outreach director, at (413) 241-2362 or [email protected]. For more details on Cambridge Credit, visit
www.cambridgecredit.org.

Healthy Back Class
April 2, 9, 16, and 30: The YMCA of Greater Westfield Inc. on Court Street will sponsor a Healthy Back Class on Saturdays during April from 10 to 11 a.m. in the board room. Instructor Paul Warner, owner of Body Wise Physical Therapy, will teach the basics of back care that can make the difference between a healthy back and an aching one. The cost is $35 for YMCA members, $55 for non-members. For more information or to register, contact Charlene Call, member retention/wellness director, at (413) 568-8631, ext. 305.

USO Dinner Dance
April 2: U.S. Senator Scott Brown will be the keynote speaker for a 1940s-themed dinner dance titled “As Time Goes By” as the Pioneer Valley United Service Organization (USO) hosts its first formal event to mark its 70 years of service to local families of the Armed Forces. The event is planned from 6 p.m. to midnight at the Delaney House in Holyoke. Brown will speak at 8:30 p.m. The event for the local USO chapter, which operates out of the Westover Air Force Reserve Base in Chicopee, will also honor Checkwriters Payroll, Clear Channel/KIX 97.9, Big Y World Class Markets, and local heroes from each branch of the U.S. Armed Forces, in addition to the Pioneer Valley USO Volunteer of the Year. The evening will begin with a welcome reception, followed by the dinner and program with Brown and the awards presentation. The evening will end with dancing to 1940s swing, R & B, and music from the era of Motown performed by the O-Tones. For tickets or more information, call Al Tracy at the USO Office, (413) 557-3290, e-mail [email protected], or visit www.pioneervalleyuso.org.

Workshop on Web Sites
April 6: Derek Allard of Gravity Switch will present a workshop titled “Making the Most of Your Web Site” from 9 to 11 a.m. at the Scibelli Enterprise Center, 1 Federal St., Springfield. Allard will discuss defining goals for a Web site, elements of a good home page, writing content to pull people in, measuring success and failure, and common Web site mistakes to avoid. The cost is $40. The Mass. Small Business Development Center Network (MSBDC) is sponsoring the workshop. For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

Science Hoaxes Lecture
April 6: Richard Sanderson, curator of physical science for the Springfield Science Museum, will present a lecture titled “Believe It or Not: Science in the Age of Misinformation, Hoaxes, Bad Science, and Bad Astronomy” at 10:10 a.m. and again at 11:15 a.m. in Scibelli Hall at Springfield Technical Community College, Armory Square, Springfield. Sanderson’s appearance is presented by the Ovations Series, and the public is welcome to attend.

Chief Scott Roast
April 7: Dr. Bill Cosby will be among the dozen or so ‘inquisitors’ during Holyoke Police Chief Anthony Scott’s Retirement Roast at the MassMutual Center in downtown Springfield. The doors will open at 5:30 p.m., and the dinner begins at 6, with a cash bar. Tickets are $40 per person or $375 for a table of 10. The menu includes salad, chicken breast with sweet sausage apple stuffing, red bliss potatoes, vegetable, dessert, coffee, and tea. For tickets, call Sullivan, Hayes & Quinn at (413) 736-4538, or the Holyoke Police Department, chief’s office, at (413) 322-6901.

Chamber’s ‘Shining Stars’
April 8: The Castle of Knights on Memorial Drive in Chicopee will be the setting for the Chicopee Chamber of Commerce’s annual “Shining Stars” event, which includes recognition of the Business of the Year, Citizen of the Year, and Volunteer of the Year. For more information, call the chamber office at (413) 594-2101.

‘Performance Appraisals’ Workshop
April 12: Attorney Susan Fentin of Skoler, Abbott & Presser, P.C., of Springfield, will present a workshop titled “Performance Appraisals: Rewards and (Yes) the Risks” at the Human Service Forum Nonprofit Risk Management Conference at the Clarion Hotel in Northampton. The daylong event includes breakfast and a keynote address, followed by workshops in which Fentin and participants will analyze the top risks facing human-service and nonprofit organizations. Other workshop topics include “For EDs/CEOs Only: Let’s Talk About Risk,” “Financial Risk Management,” and “Facilities/Property Management.” For more information on the program, visit www.skoler-abbott.com.

Mobile Tech Workshop
April 13: Chris Amato of Knectar Design and Jeff Hobbs of Advanced Internet will lead a workshop on the various critical aspects of the shift to a mobile-technology landscape from 9 to 11 a.m. at the Scibelli Enterprise Center, 1 Federal St., Springfield. The workshop is sponsored by the Mass. Small Business Development Center Network (MSBDC). Amato and Hobbs will discuss how mobile and smart-phone technology has surpassed expectations to become the leading communications and application technology platform for users in many market sectors. The cost is $40. For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

Public Health Series
April 13: Dr. Leonard Morse will be the keynote speaker as the Desmond Tutu Public Health Lecture Series continues at American International College, 1000
State St., Springfield. The 10 a.m. talk in Griswold Theatre will focus on education to address patterns of behavior that promote and preserve one’s health. The event is free and open to the public. A reception for Morse will follow in the west wing of the Sprague Cultural Arts Center. For more information, call (413) 205-3231.

Royal LLP Open House
April 14: Royal LLP will conduct an open house for the public from 5 to 8 p.m. to celebrate its new offices at 270 Pleasant St., Northampton. Cocktails and hors d’oeuvres will be provided by Side Street Café. Anyone planning to attend should RSVP by April 4 to [email protected] or call (413) 586-2288.

Marketing Basics Workshop
April 20: A workshop led by Dianne Doherty of the Mass. Small Business Development Center Network (MSBDC) will focus on the basic disciplines of marketing, beginning with research — primary, secondary, qualitative, and quantitative. Topics will include advertising, public relations, and the importance of developing a marketing plan. Doherty’s presentation is planned from 3 to 5 p.m. at the TD Bank community room, 175 Main St., Northampton. For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

Not Just Business as Usual
April 26: Al Verrecchia, retired CEO and chairman of the board of Hasbro Inc., will be the keynote speaker for a program titled Not Just Business as Usual, presented by the Springfield Technical Community College (STCC) Foundation. The STCC Foundation will capture the energy and excitement of the college’s past, present, and future at the unique affair to will be staged at the Log Cabin Banquet and Meeting House in Holyoke. In addition, two past Entrepreneurship Hall of Fame inductees, Balise Motor Sales and Smith & Wesson, will be honored for their continued success and contributions to the local community. A cocktail and networking reception is planned from 5:30 to 7 p.m., followed by a dinner program from 7 to 9 p.m. Tickets are $175 each or $1,500 for a table of 10. Proceeds raised from the event will benefit STCC. For more information, visit www.notjustbusinessasusual.net.

CPA Workshop
April 26: Timothy Murphy, partner at Skoler, Abbott & Presser, P.C., of Springfield, will present a workshop titled “Continuing Legal Education” to certified public accountants from 3 to 5:40 p.m. at the Kittredge Center at Holyoke Community College, Homestead Avenue, Holyoke. For more details, visit www.skoler-abbott.com.

Understanding Financial Reports
April 27: Robb Morton of Boisselle, Morton & Associates will lead a workshop from 9 a.m. to noon on how to read financial statements. Following the presentation at the Scibelli Enterprise Center, 1 Federal St., Springfield, a lunch is planned as well as a question session. The program is sponsored by the Mass. Small Business Development Center Network (MSBDC). The cost is $40. For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

Cash-flow Workshop
May 4: Robb Morton of Boisselle, Morton & Associates will present a workshop on the basics of cash flow, how to improve cash flow, the timing of cash inflows and outflows, how cash flow is different from profit, and how to determine your company’s cash flow. The cost is $40. The 9 to 11 a.m. program is planned at the Scibelli Enterprise Center, 1 Federal St., Springfield, and is sponsored by the Mass. Small Business Development Center Network (MSBDC). For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

Online Tools Seminar
May 11: From FourSquare to YouTube, Yelp, Groupon, Facebook, Google Places, Twitter, MagCloud, and Issuu, there is an array of low-cost, easy-to-use online tools that allow small-business owners to attract new customers and enhance relationships with existing ones. Larri Cochran of Fresh Table, LLC will present a talk from 9 to 11 a.m. at the Scibelli Enterprise Center, 1 Federal St., Springfield, on who is using which tools so you can identify where your customers are online and which tools fit your business. The seminar goal is to create an integrated marketing strategy that maximizes returns for manageable efforts. The cost is $40. The program is sponsored by the Mass. Small Business Development Center Network (MSBDC). For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

Springfield 375th Parade
May 14: The Spirit of Springfield is seeking community involvement for the city’s 375th birthday celebration, which will include a parade that represents all that Springfield has to offer, its roots, and its future. If you have a business or group that would like to get involved in the festivities, call (413) 733-3800 or e-mail [email protected].

EASTEC 2011
May 17-19: EASTEC, the East Coast’s largest annual manufacturing event, will once again be staged at the Eastern States Exposition in West Springfield. For exhibition or registration information, call (866) 635-4692 or visit www.easteconline.com.

Using New Media
May 18: Gretchen Siegchrist of Media Shower Productions and Robert Malin of Malin Productions will lead a presentation from 9 to 11 a.m. that will teach participants how they can use the new media to grow their social-media reach and influence. After an overview of different types of online videos for businesses, they will look at various platforms for sharing videos online, including YouTube. The cost is $40 for the presentation at the Scibelli Enterprise Center, 1 Federal St., Springfield. The Mass. Small Business Development Center Network is sponsoring the event. For more information, contact the MSBDC at (413) 737-6712 or www.msbdc.org/wmass.

40 Under Forty Gala
June 23: BusinessWest will present its 40 Under Forty, Class of 2011, at a not-to-be-missed gala at the Log Cabin Banquet & Meeting House, beginning at 5 p.m. The 40 Under Forty program, initiated in 2007, has become an early-summer tradition in the region. For more information on the event or to order tickets ($60 per person, with tables of 10 available) call (413) 781-8600, ext. 10; or visit www.businesswest.com.

Summer Business Summit
June 27-28: The Resort and Conference Center of Hyannis will be the setting for the Summer Business Summit, hosted by the Mass. Chamber of Business and Industry of Boston. Nominations are being accepted for the Massachusetts Chamber, Business of the Year, and Employer of Choice awards. The two-day conference will feature educational speakers, presentations by lawmakers, VIP receptions, and more. For more information, visit www.masscbi.com.

Western Mass
Business Expo
Oct. 18: Businesses from throughout Hampden, Hampshire, Franklin, and Berkshire counties will come together for the premier trade show in the region, the Western Mass Business Expo. Formerly known as the Market Show, the event, produced by BusinessWest and staged at the MassMutual Center in Springfield, has been revamped and improved to provide exposure and business opportunities for area companies. The cost for a 10-by-10 booth is $700 for members of all area chambers and $750 for non-members; corner booths are $750 for all chamber members and $800 for non-members; and a 10-by-20 booth is $1,200 for all chamber members and $1,250 for non-members. For more information, log onto www.businesswest.com or call (413) 781-8600, ext. 10.

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555
 
• April 5: ERC5 Marketing/Membership Committee, 8 to 9 a.m., Reminder Publications, East Longmeadow.
• April 5: Springfield Chamber of Commerce Executive Committee, 12 noon to 1 p.m., EDC Conference Room, Springfield.
• April 6: ACCGS Business@Breakfast, 7:15 to 9 a.m., the Delaney House, Holyoke. Cost: members $20, non-members $30.
• April 8: ACCGS Legislative Steering Committee, 8 to 9 a.m., TD Bank Conference Center, Springfield.
• April 13: ACCGS After 5, 5 to 7 p.m., Balise Lexus, Riverdale Road, West Springfield. Cost: members $10, non-members $20. 
• April 20: ERC Board of Directors’ Meeting, 8 to 9 a.m., the Gardens of Wilbraham, Community Room, 2 Lodge Lane, Wilbraham.
• April 20: ACCGS Ambassadors Meeting, 4 to 5 p.m., EDC Conference Room, Springfield.
• April 21: ACCGS Executive Committee Meeting, noon to 1 p.m., TD Bank Conference Center, Springfield.

Young Professional Society of Greater Springfield
www.springfieldyps.com
 
• April 21: Ice Breakers, 4 to 5 p.m., 350 Grill, Worthington Street, Springfield. YPS’ first networking workshop will show how to make a positive first impression at a networking event and how to take the first steps toward building relationships that produce referrals.
Cost: free to members of YPS, NAYP, and HYPE. $20 for non-members, which includes admission to both the session and the Third Thursday event that follows at Adolfo’s from 5 to 8 p.m. Free parking. Space is limited. To sign up, email Jack Toner at [email protected].
 
Chicopee Chamber of Commerce
www.chicopeechamber.org
(413) 594-2101
 
• April 8: Shining Stars Banquet, 6:30 to 10 p.m., Castle of Knights, Memorial Drive, Chicopee. Honoring the Business of the Year, Chicopee Electric Light; Citizen of the Year, Jeff Sattler/NUVO Bank & Trust Co.; and Chamber Volunteer of the Year, Marie Laflamme/Centennial Insurance Agency Inc. Cost: $60.
• April 20: Salute Breakfast, 7:15 to 9 a.m., Kittredge Center/PeoplesBank Conference Center, Holyoke Community College. Pre-registration cost: members $18, non-members $25.
• April 27: Business After Hours, 5 to 7 p.m., Marcotte Ford, Main Street, Holyoke. Pre-registration cost: members $5, non-members $15. Sign up online at www.chicopeechamber.org
 

Franklin County Chamber of Commerce
www.franklincc.org
(413) 773-5463
 
• April 1: Communities That Care Coalition Meeting, 11 a.m. to 1 p.m., Great Falls Discovery Center. 
• April 1: Green River Festival Performer Line-up Release Party, Bart’s Café, Main Street, Greenfield. 
• April 16 and 17: Franklin County Home Show and Green Fair, 10 a.m. to 5 p.m., Franklin County Fairgrounds, Greenfield. Sponsors: Franklin County Chamber of Commerce, Greenfield Business Assoc., Franklin Community Cooperative. Cost: $2 donation at the door.
• April 22: Monthly Breakfast Series, 7:30 to 9 a.m., Greenfield Community College. Program TBD. Sponsored by Greenfield Savings Bank. Cost: members $12, non-members $15.
 
Greater Northampton Chamber of Commerce
www.explorenorthampton.com
(413) 584-1900
 
• April 6: April Arrive @5, 5 to 7 p.m., sponsored and hosted by Lia Toyota, King Street, Northampton. Cost: members $10, non-members $15.
• April 29: 19th Annual Great Northampton Chamber Auction, 6:30 to 9:30 p.m., Pages Loft Restaurant and Events, Clarion Hotel & Conference Center, Atwood Drive, Northampton. Sponsored by Coca-Cola Refreshments. Entertaining evening with food, a silent auction of more than 250 items, and a live auction. Cost: $45 in advance, $50 at the door.

Northampton Area Young Professional Society
www.thenayp.com
(413) 584-1900
 
• April 14: Northampton Area Young Professionals Party with a Purpose, 5 to 8 p.m., hosted and sponsored by Fitzwilly’s Restaurant & Bar, Main Street, Northampton. Cost: members free, non-members $5.
 
South Hadley/Granby Chamber of Commerce
www.shchamber.com
(413) 532-6451

• April 25: Reception at MHC President’s House, 5 to 7 p.m. Sponsored by Mount Holyoke College. Special guests and speakers. Opportunity to talk with Lynn Pasquerella, president. Free.
 
Greater Westfield Chamber of Commerce
www.westfieldbiz.org
(413) 568-1618
 
• April 14: WestNet, a business networking event, 5 to 7 p.m., the Ranch Golf Club, Sunnyside Road, Southwick. Cost: members $10, non-members $15. Table tops available for $25. Cash bar, free hors d’oeuvres. Walk-ins welcomed.