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Daily News

SPRINGFIELD — The United Way of Pioneer Valley Women’s Leadership Council (WLC) will hold its Membership Meeting and New Year’s Celebration on Wednesday, Jan. 20 from 4:45 to 6:15 p.m. at the UMass Center in Springfield.

Allison Werder, president of MassLive.com, will be the event’s featured speaker. During her time at MassLive, it has grown into the second-largest news website in the state. Previously, she worked for Time Inc.’s Money and People magazines, and was chief marketing officer at Parade Media.

WLC membership offers an opportunity to network with local women business leaders, share ideas, create events, support meaningful initiatives, and offer valuable skills and expertise to support WLC initiatives. This meeting will welcome new members, and a pinning ceremony will be held.

Daily News

SPRINGFIELD — Springfield College communication sciences and disorders students, who are members of the National Student Speech Language Hearing Assoc., recently received the WillPower Foundation’s University/College Humanitarian Award. The WillPower Foundation provides financial support that empowers Western Mass. families and individuals with different abilities to meet their unique needs.

“We are extremely honored to have received this award in our first year as an official National Student Speech Language Hearing Association chapter,” said Springfield College student and National Student Speech Language Hearing Assoc. treasurer Abbie King. “The Springfield College communication sciences and disorders program was given the award in recognition of the program’s commitment to assisting the WillPower Foundation with fund-raising and advocacy work. The college hosted multiple fund-raising events over the last year for WillPower, and we plan to have another large fund-raising event for the foundation in the spring.”

The WillPower Foundation provides grants for items such as mobility equipment, therapeutic recreation, advocacy costs, attorney’s fees, private tutoring, and personal-care needs.

“I witnessed first-hand how important the WillPower Foundation is in the community,” said King. “At my internship with Communicare, I noticed that many of the clients we worked with had been awarded grants to purchase communication apps on their iPads, which gave these children a voice that they otherwise would not have had.”

The National Student Speech Language Hearing Assoc. has approximately 13,000 members at more than 300 independently operated chapters located on college and university campuses in the U.S. and abroad.

Health Care Sections

Waking Up to a Problem

Dr. Wendy Chabot

Dr. Wendy Chabot says lack of sleep can cause behavior problems in children that range from temper tantrums to a lack of impulse control to hyperactivity.

Experts say many children and adolescents don’t get enough sleep.

The reasons vary from family to family, but since parents often work long hours and evening meetings range from Girl Scouts to sporting events, it can be difficult to establish and maintain the same bedtime every night.

But research shows that a lack of sleep or a schedule that is out of sync with the child’s natural biological rhythms can lead to short- and long-term problems that include behavioral difficulties such as acting out in school, as well as academic issues such as poor grades or an inability to remember as much as their well-rested peers.

“Kids are really not getting enough sleep, and this has significant consequences for their mental and physical health. It’s not an optional activity; it’s essential because it is the third leg on the stool to optimal health, which includes exercise and eating a healthy diet, ” said Dr. Wendy Chabot, pediatric coordinator for Sleep Medicine Services of Western Mass. in Amherst and Springfield.

She cited research that shows it only takes a sleep deficit of 30 to 60 minutes each night to affect behavior and result in poor thinking skills and problems with attention, memory, decision making, organization, and creativity.

“When I talk to parents and kids, I tell them sleep is important if they really want to bring their ‘A’ game to life, whether they are learning to walk or play the piano. I can’t think of any aspect of a child’s life that isn’t affected by lack of sleep, and although many people get by on less than they need, if it becomes routine, they do so at their own peril,” Chabot continued, adding that sleep restores the body and the mind.

Rebecca Spencer agrees. “Sleep is important for memory,” said the assistant professor of Psychological and Brain Sciences at UMass Amherst, who conducts studies on sleep and cognition. “Our research shows if you teach preschoolers something in the morning and they take a nap, they remember all of it later on. But if they don’t have a nap, they forget 15% of what they learned. The same argument can be made for adolescents; the more sleep they get, the more they remember what they learned the previous day.”

She added that the law regarding naptimes for preschoolers in Massachusetts was modified recently, and children are now required to have a 45-minute “rest opportunity.”

“There used to be stronger language, and some preschool directors have told me the requirement used to be two hours,” Spencer continued, adding that the Montessori School in Amherst has a “no-nap room” for children who don’t want to sleep, and the Jewish Community Center Preschool in Springfield offers swimming or French lessons for children who don’t nap.

“The preschool curriculum has become very competitive, and there is not enough time for them to do everything they want, so they find ways to get around naptimes,” she told BusinessWest.

But napping — or not, as the case may be — at preschool is just one of many issues involved with the larger issue of children and sleep.

“If a child is sleep-deprived, they tend to have behavior problems; they may have frequent temper tantrums or be non-compliant and have poor impulse control,” said Chabot. “In younger children, the signs and symptoms of a lack of sleep resemble the signs of ADHD, and many children who are diagnosed with it actually have an underlying sleep disorder, which is their main problem.”

Chabot conducts sleep studies on children as young as age 3 when there is reason to believe they may have obstructive sleep apnea. The potentially serious disorder occurs when the person is sleeping and involves 10- to 20-second pauses in breathing that occur frequently throughout the night due to some type of airway blockage or obstruction, such as enlarged tonsils or adenoids.

“Although we used to think it was really rare in children, studies are showing it’s not uncommon in kids age 5 and older,” Chabot told BusinessWest.

She added that children who don’t get enough sleep are more likely to sleepwalk or have night terrors or nightmares, in addition to unwanted behaviors during the day.

The Rest of the Story

Experts say most adolescents are sleep-deprived.

“They live in a state of persistent jetlag,” said Spencer, adding that they need nine to 10 hours of sleep each night, but a 13-year-old’s biological clock isn’t set to allow them to fall asleep before midnight.

So even though they may have a 10 p.m. bedtime, their circadian clock won’t allow them to fall asleep that early, which bumps up against the time they need to start school.

“However, studies show if the school start time is delayed and they get more sleep, their grades improve,” she went on, adding that such data has led some school districts, including Northampton and Amherst, to hold discussions about having a later start time.

Rebecca Spencer

Rebecca Spencer says sleep is important for memory, which affects how well students retain what they learn in school.

But Spencer said many teachers don’t like the idea, and it can be difficult to implement due to sports schedules, although some cities, including Worcester, have made the change.

Williston-Northampton School in Easthampton also switched its start time, and students now begin classes a half-hour later than they did in the past.

“A year after they made the change, they reported more students were eating breakfast and taking medications they need,” Spencer said, explaining that since 50% of students live on campus, they need to get to the nurse’s office before school starts to get any drugs that have been prescribed for them.

Getting more sleep for adolescents is critical because research shows that those who don’t get enough also have less control over their emotions.

“They’re more temperamental, and it’s easier to set them off,” Spencer noted. “Plus, we also know that teens who sleep six hours are more likely to get the flu or colds than those who sleep eight hours, and as we get into cold and flu season, it makes a pretty big difference.”

Chabot concurred, and said sleep is more than a time for the body to heal and fight off infections; studies show young adults don’t respond as well to vaccines when they are sleep-deprived.

“Teens who miss out on one to two hours of sleep a night during the week can’t make up for it on the weekends; they need nine to nine and a quarter hours of sleep, but most get only seven hours, so they would have to sleep almost all weekend to make up the difference,” said Cabot. “There just aren’t enough hours in the day, and if they try to do it, their biological clock will get out of sync.

“When the biological clock keeps getting reset, it’s as if the teens have traveled to California and back,” she went on. “They have ‘social jetlag,’ which makes you irritable and causes headaches and stomachaches. But a lot of teens live like this.”

However, there are things that parents can do to help children get enough sleep, which is important, because habits formed at a young age often continue into adulthood.

The place to start is with learning how much shuteye your child should get.

Toddlers ages 1 to 3 need between 11 and 13 hours of sleep a night; preschoolers ages 3 to 5 need between nine and 11 hours of sleep; children ages 6 to 12 need between 10 and 11 hours of sleep; and adolescents age 13 to 18 need between nine and 9 ¼ hours of sleep.

Consistency is critical, and once a bedtime has been set, it shouldn’t differ more than an hour each night, whether it’s a weeknight or weekend.

“Many parents let adolescents go to bed super late on weekends and free sleep in the morning,” said Spencer. “But if they sleep from 2 a.m. to 10 a.m., when Monday morning arrives, the shift will be difficult for them, and they will feel jetlagged all day.”

Chabot agreed. “There are two main things that control sleep — one is the biological clock, and the other is called sleep drive, which simply means the longer you are awake, the greater your drive is to sleep,” she explained.

Experts say exercise can help children and adolescents fall asleep more easily, but exercising within a few hours of bedtime can interfere with a person’s ability to fall asleep, which is an unavoidable problem for teens who have sports practices and games in the evening.

Caffeine should be avoided late in the day, and children and adolescents shouldn’t go hungry, although eating a full meal an hour before bedtime is not a good idea either.

Maintaining a good sleep environment is also important. An ideal setting is a comfortable, dark, quiet, cool room. In addition, experts advise parents not to put TVs or computers in their children’s rooms because late-night television viewing, playing computer games, Internet use, and text messaging can result in problems falling and staying asleep.

“It’s important to have a media curfew,” Chabot said, explaining that, when there is a lack of bright light, the body begins to release the hormone melatonin, which helps the body sleep.

In the morning, shades or blinds should be pulled up right away because getting as much access to sunlight as possible stops the body from continuing to release melatonin and allows people to wake up.

As for preschoolers and changes in policies on napping, this is troublesome, said those we spoke with, because it plays into some of the myths surrounding sleep. For example, parents often assume that, if their child isn’t voluntarily taking a nap, they don’t need one.

“But research shows that if preschoolers are encouraged to take a nap, they will, and it’s important because many are not getting enough sleep at night,” Spencer noted.

Many parents also mistakenly think that, if their child takes a nap, they won’t be able to get to sleep at night, but research doesn’t support that belief. Spencer said the key is consistency: it’s only when naps are sporadic that it makes a difference, and if a child takes a nap at the same time every day, they will fall asleep as easily at night as they would without one.

“The extra sleep is so important, and it’s beneficial to memory, although it’s not something many parents are aware of,” she added.

In addition, young children who nap exhibit more control over their emotions than those who stay up all day.

“If they haven’t gotten enough sleep, they can become defiant and switch between being grumpy to aggressive. They can also become hyperactive and giddy due to a lack of sleep,” Spencer said, adding that children differ from adults, who tend to get lethargic when they are tired.

Field of Dreams

Chabot said sleep studies are relatively new in the field of medicine, and it was only after the first EEGs were performed in the ’50s that researchers began to realize that sleep is an active time for the brain.

“It’s taken a long time for knowledge to filter down into medical education and training,” she told BusinessWest, adding that, when she was in medical school at Tufts University between 1980 and 1984, the curriculum did not contain a single lecture about sleep.

But in subsequent years, research has shown there are consequences to not getting enough shuteye, which include increased risk for type II diabetes, obesity, depression, and anxiety.

“It’s important for families to make sleep a priority if they want their children to function at their best,” Chabot said, adding that it can be prudent to have a child cut down on activities if their schedules are really busy.

There’s an easy way to tell if your child is getting enough sleep, she continued.

“They should wake up on their own at the same time every day without an alarm clock, get out of bed right away, and be in a good mood and feel rested,” she said. “If you need to drag your child out of bed, they are not getting enough sleep.”

It’s a simple measure that’s easy to follow for parents who want to increase their child’s chances of excelling in all aspects of their life.

Chamber Corners Departments

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
(413) 253-0700

• Jan. 12: Chamber Annual, noon to 6 p.m., at Osteria Vespa, 28 Amity St., Amherst. Help us show our gratitude to our current chamber board President Nancy Buffone and welcome our new chamber board President Julie Marcus. Cost: $25 for members, $30 for non-members.

• Jan. 13: Chamber After 5, 5-7 p.m., at Energia Fitness, 173 Russell St., Hadley. This will be an evening of networking, mixing, and mingling. Light appetizers and adult beverages will be served. Cost: $10 for members; $15 for non-members.

 

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• Jan. 13: Multi-chamber Lunch & Learn with Robert McDonald, noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Topic: “Run an Effective Meeting.” Learn how to provide common rules and procedures for deliberation and debate in order to place the whole room on the same footing and speaking the same language. Tickets: $35 per person.

• Jan. 20: Salute Breakfast, 7:15-9 a.m., at Munich Haus Restaurant, 13 Center St., Chicopee. Cost: $23 for members, $28 for non-members.

• Jan. 27:  Business After Hours, 5-7 p.m., at Masse’s American Bistro, 1329 Memorial Dr., Chicopee. Sponsored by the Greater Chicopee and South Hadley/Granby Chambers of Commerce. Cost: $5 for members pre-registered, $15 for non-members.

 

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org
(413) 527-9414

• Jan. 21: Annual Meeting, 5-8 p.m., at The Delaney House, 3 Country Club Road, Holyoke. Join with your fellow Greater Easthampton Chamber members, 5-8 p.m., as we elect directors and officers for 2016, along with annual awards voted by members. Hosted by the Delaney House, 3 Country Club Road, Holyoke. Sponsored by Easthampton Savings Bank. Business Person of the Year: Janel Jorda, Web-tactics Inc.
Business of the Year: Duseau Trucking, LLC. Community Service of the Year: Greg Malynoski, Look Memorial Park and Garden House. Presidents Award: to be announced at dinner. New this year,
Ambassador of the Year: to be announced at dinner. Tickets: $35 per person. Register online at easthamptonchamber.org.

 

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holycham.com

• Jan. 13: January Coffee Buzz, 7:30-8:30 a.m., at Holyoke Medical Center, 575 Beech St., Holyoke. The Chamber Coffee Buzz is a networking event designed to help our members make connections before starting the workday, and is open to all members of the GHCC. The event takes place on a quarterly basis on the second Wednesday of the month at various member locations. Meetings will include networking and a continental breakfast, followed by introductions from each attendee, business presentations by the host (optional), and time to exchange business leads and information at the end of each meeting. We are fortunate to offer these events free of charge to our members thanks to our series sponsor, Lyon & Fitzpatrick, LLP. Although non-members are welcome to attend, non-members are limited to two Coffee Buzz events before joining the chamber.

• Jan. 14: Legislative Coffee Hour, 7:45-9 a.m., at the Summit View/Hamel’s Catering, 555 Northampton St., Holyoke. Join Hampden County District Attorney Anthony Gulluni as he discusses the challenges and opportunities facing the Commonwealth, Holyoke, and area businesses for the upcoming year. Cost: $25 for members with reservation, $35 for all others.

• Jan. 15: Leadership Holyoke, 8 a.m. to 4:30 p.m. A series of seven days comprise Leadership Holyoke 2015-16. Faculty members from Holyoke Community College will participate as instructors and facilitators, and community leaders will participate as speakers and discussion leaders. Tuition is by program and is due at the start of the course. The fee also covers continental breakfasts, the graduation luncheon, and a trip to the State House in Boston. Tuition costs $595.

• Jan. 28: Winners Circle 2015 Reception, 5-7 p.m., at the Yankee Pedlar, 1866 Northampton St., Holyoke. This event honors local and state elected officials. Cost: $27. Call the chamber for tickets or more information at (413) 534-3376.

 

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

• Feb. 3: February Arrive @ 5, 5-7 p.m., hosted by Union Station, 125A Pleasant St., Northampton, sponsored by Keiter Builders Inc. and others to be announced. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Cost: $10 for members.

 

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org
(413) 568-1618

• Jan. 11: Mayor’s Coffee Hour, 8-9 a.m., hosted by Tiger’s Pride Restaurant, Westfield Technical Academy, 33 Smith Ave., Westfield. Free and open to the public. Call Pam at the chamber office at (413) 568-1618 to register.

• Jan. 13: Chamber After 5 Connections, 5-7 p.m., at Roots Aquatics, 217 Root Road, Westfield. Refreshments will be provided. Join us for a great networking opportunity and don’t forget your business cards. Cost: $10 for members, $15 cash for non-members. To register, call Pam at the chamber office at (413) 568-1618.

• Jan. 25: Estate Planning & Asset Protection Workshop, 8-9:30 a.m., at Holiday Inn Express, 39 Southampton Road, Westfield. Presented by attorney Albert Gordon. Cost: free for chamber members, $30 for non-members. To register, call Pam at the chamber office at (413) 568-1618. Coffee and pastries provided.

• Jan. 13: Multi-chamber Lunch & Learn with Robert McDonald, noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Topic: “Run an Effective Meeting.” Learn how to provide common rules and procedures for deliberation and debate in order to place the whole room on the same footing and speaking the same language. Tickets: $35 per person. To register, call Pam at the chamber office at (413) 568-1618.

 

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com
(413) 426-3880

• Jan. 13: Multi-chamber Lunch & Learn with Robert McDonald, noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Topic: “Run an Effective Meeting.” Learn how to provide common rules and procedures for deliberation and debate in order to place the whole room on the same footing and speaking the same language. Tickets: $35 per person. Sponsorship opportunities avaiable. For more information, contact the chamber office at (413) 426-3880, or e-mail us at [email protected]

• Feb. 3: Wicked Wednesday, 5:30-7:30 p.m., at Partners Restaurant, 485 Springfield St., Feeding Hills. Wicked Wednesdays are monthly social events hosted by various businesses and restaurants. These events bring members and non-members together to network in a laid-back atmosphere. Cost: free for chamber members, $10 at the door for non-members. For more information, call the chamber office at (413) 426-3880 or e-mail [email protected].

• Feb. 18: Networking Lunch, noon to 1:30 p.m., at Lattitude, West Springfield. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately that day. Note we cannot invoice you for these events. 
For more information, call the chamber office at (413) 426-3880 or e-mail [email protected].

• Feb. 24: Legislative Breakfast, 7-9 a.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. The breakfast will feature a panel of legislators, including state Sen. James Welch, state Sen. Donald Humason, state Rep. Nicholas Boldyga, state Rep. Michael Finn, Agawam Mayor Richard Cohen, and West Springfield Mayor Will Reichelt. Cost: $25 for members, $30 for non-members. For more information on ticket sales, call the chamber office at (413) 426-3880 or e-mail [email protected].

Daily News

SPRINGFIELD — On Tuesday, Jan. 13, the Ronald McDonald House of Springfield will hold a press conference to announce the celebration of its 25th anniversary serving families in need in Western Mass.

“We have been honored to have the ability to serve as a home away from home to the thousands of families who have stayed here,” said Craig Carr, one of the original founders of the facility. The press conference will discuss upcoming events taking place this coming year to help celebrate this historic milestone, while raising much-needed funds to help support the programs and services the House conducts on a year-round basis.

“Honoring our founders and donors will be the focus of our gala celebration, and the money raised will enable us to positively impact our House residents and support outreach efforts into neighboring communities,” said Margaret “Meg” Beturne, the organization’s current advisory board president. “A spring volunteer event will pay tribute to innumerable persons who have touched the lives of everyone connected with our House. An appreciation reception in May will pay tribute to the teen board and their advisors who have contributed countless volunteer hours and raised money through ongoing fund-raising efforts. Together, we will make a significant difference for those most in need of our caring services.”

Joined by Springfield Mayor Dominic Sarno and other special guests, the press conference will take place at 34 Chapin Terrace, Springfield, at 10:45 a.m. Tours of the House and light refreshments will be provided.

Since 1991, when the Ronald McDonald House of Springfield opened its doors, families have received supportive services in the comfort of a home-like environment. The 21-bedroom house offers families the privacy of their own bedroom and bath, a large communal kitchen to prepare their meals, a large dining area, a TV room, a playroom, a laundry room, and a library.

Ronald McDonald House has a mission to provide a home away from home for families of children who are being cared for in local hospitals. Area hospitals served include Baystate Medical Center’s Children’s Hospital, Providence Behavioral Health Hospital, Shriner’s Hospital for Children, Mercy Medical Center, and Clarke School for Hearing and Speech, to name a few.

The Springfield facility serves not only families from the four counties of Western Mass. and Worcester County, but families from all over the world who have come to the Pioneer Valley to seek treatment at a local medical center. A donation of $15 per night, per family is requested, but the House never turns down families without the means to pay.

Daily News

WARE — Country Bank has been supporting local communities for many years, not only through donations, but also with volunteers working at local community events, participating in parades and road races, serving dinner on Thanksgiving Day, feeding the homeless, collecting trash, and building houses for Habitat for Humanity, to name a few efforts.

In 2015, the volunteer program at Country Bank was taken to the next level with the implementation of the Country Bank Cares Community Volunteer Program. This new program offers volunteer opportunities at various events throughout the year to Country Bank staff. Each volunteer hour is logged, and at the end of the year, staff members who volunteered 10 hours or more are awarded a grant to a charity of their choice for either $100 or $250, depending on their total time volunteered.

A total of 109 Country Bank staff members participated in this new program for a total of more than 800 hours of volunteer service. Of those 109, 32 qualified for a grant, for a grand total of $4,100 donated by Country Bank.

“I couldn’t be more pleased at the success of our first year of the Country Bank Cares Program,” said Deb Gagnon, corporate relations officer. “Our staff really came forward and helped out at various events in our towns, and as a result, many nonprofits will benefit from the donation dollars. It is amazing to see the commitment from our staff members and the bank through this program.”

Daily News

SPRINGFIELD — The Naismith Memorial Basketball Hall of Fame recently announced the eligible candidates for the class of 2016, with Allen Iverson, Yao Ming, and Shaquille O’Neal among the headliners. A complete list can be found at www.hoophall.com.

The class of 2016, including those selected by the direct-elect committees, will be unveiled on Monday, April 4 at the Men’s NCAA Final Four in Houston. Enshrinement festivities will take place in Springfield on Sept. 8-10. Tickets for the various class of 2016 enshrinement events are on sale at www.hoophall.com.

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

BRIMFIELD

Laser Converting Concepts Inc., 109 Brookfield Road, Brimfield, MA 01010. Gregory Flamand, same. Laser manufacturing.

CHICOPEE

FLNY 413 Mass Motorcycle Club, LTD, 91 New Ludlow Road, Chicopee, MA 01020. Michael Jenkins, 132 West Alvord St., Springfield, MA 01108. Non-profit organization Motorcycle Club; support and charitable purposes supporting local community events; contributing and supporting local schools and other charitable organizations.

EAST LONGMEADOW

The Gentlemen’s League Inc., 5 Ruffino Road, East Longmeadow, MA 01028. John Pantera, same. Charitable, religious, educational, and scientific purposes to raise money for the betterment of young men in Western Massachusetts and collaborate with other charities focusing on vesting in youth.

HADLEY

Meghan’s Light Inc., 1 Rocky Hill Road, Hadley, MA 01035. Linda Kenny, 71 Homer St., Feeding Hills, MA 01030. Support finding a cure for cystic fibrosis and inspire hope and courage in patients, families, and communities impacted by the disease.

HOLYOKE

Pheet Inc., 10 Hospital Drive # 306, Holyoke, MA 01040. John Swierzewski DPM, same. Manufacturing, promoting, distributing and selling foot hygiene products, including cleaners, powders, creams, implements used to clean and care for feet.

NORTHAMPTON

The Studio Potter, A Nonprofit Corporation, 231 Elm St., No. 1R, Northampton, MA 01060. David McBeth, 111 Landrum Dr., Martin, TN 38237. Record, publish, and promote critical dialogs in ceramic arts and fine crafts through a semi-annual journal.

SPRINGFIELD

David G. Street, P.C., 175 State St., Suite 300, Springfield, MA 01103. David Street, 121 Moulton Hill Road, Monson, MA 01057. Provision of legal services to the general public.

Ministerio Vencedores Para Cristo Inc., 843 Beacon Circle, Springfield, MA 01119. Sylkia Rivera, same. Non-profit organization spreading the word of God in the area; feeding hungry and bring hope to needy.

SSD Tactical Training Inc., 100 Verge St., Unit 2, Springfield, MA 01129. Crystal Williams, 50 Holy Cross Circle, Ludlow, MA 01056. Fire-arms safety training, self-defense training, and retail sales.

SVK Dental PC, 1225 Liberty St., Springfield, MA 01104. Dr. Srinivas Desaneedi, 1401 Rockwood Drive, Saugus, MA 01906. Dental offices.

WEST SPRINGFIELD

Professional Traffic System Inc., 425 Union St., West Springfield, MA 01089. Michael O’Donnell, same. Engage in transporting general commodities.

WILBRAHAM

Cima Restaurant Corp., 2200 Boston Road, Wilbraham, MA 01095. Melinda Sullivan, 178 Roosevelt Avenue, Springfield, MA 01118. Full- service restaurant.

Chamber Corners Departments

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
(413) 253-0700

• Jan. 12: Chamber Annual, noon to 6 p.m., at Osteria Vespa, 28 Amity St., Amherst. Help us show our gratitude to our current chamber board President Nancy Buffone and welcome our new chamber board President Julie Marcus. Cost: $25 for members, $30 for non-members.

• Jan. 13: Chamber After 5, 5-7 p.m., at Energia Fitness, 173 Russell St., Hadley. This will be an evening of networking, mixing, and mingling. Light appetizers and adult beverages will be served. Cost: $10 for members; $15 for non-members.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• Jan. 13: Multi-chamber Lunch & Learn with Robert McDonald, noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Topic: “Run an Effective Meeting.” Learn how to provide common rules and procedures for deliberation and debate in order to place the whole room on the same footing and speaking the same language. Tickets: $35 per person.

• Jan. 20: Salute Breakfast, 7:15-9 a.m., at Munich Haus Restaurant, 13 Center St., Chicopee. Cost: $23 for members, $28 for non-members.

• Jan. 27:  Business After Hours, 5-7 p.m., at Masse’s American Bistro, 1329 Memorial Dr., Chicopee. Sponsored by the Greater Chicopee and South Hadley/Granby Chambers of Commerce. Cost: $5 for members pre-registered, $15 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org
(413) 527-9414

• Jan. 21: Annual Meeting, 5-8 p.m., at The Delaney House, 3 Country Club Road, Holyoke. Join with your fellow Greater Easthampton Chamber members, 5-8 p.m., as we elect directors and officers for 2016, along with annual awards voted by members. Hosted by the Delaney House, 3 Country Club Road, Holyoke. Sponsored by Easthampton Savings Bank. Business Person of the Year: Janel Jorda, Web-tactics Inc.
Business of the Year: Duseau Trucking, LLC. Community Service of the Year: Greg Malynoski, Look Memorial Park and Garden House. Presidents Award: to be announced at dinner. New this year,
Ambassador of the Year: to be announced at dinner. Tickets: $35 per person. Register online at easthamptonchamber.org.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holycham.com

• Jan. 13: January Coffee Buzz, 7:30-8:30 a.m., at Holyoke Medical Center, 575 Beech St., Holyoke. The Chamber Coffee Buzz is a networking event designed to help our members make connections before starting the workday, and is open to all members of the GHCC. The event takes place on a quarterly basis on the second Wednesday of the month at various member locations. Meetings will include networking and a continental breakfast, followed by introductions from each attendee, business presentations by the host (optional), and time to exchange business leads and information at the end of each meeting. We are fortunate to offer these events free of charge to our members thanks to our series sponsor, Lyon & Fitzpatrick, LLP. Although non-members are welcome to attend in order to get a feel for our programs, non-members are limited to two Coffee Buzz events before joining the chamber.

• Jan. 14: Legislative Coffee Hour, 7:45-9 a.m., at the Summit View/Hamel’s Catering, 555 Northampton St., Holyoke. Join Hampden County District Attorney Anthony Gulluni as he discusses the challenges and opportunities facing the Commonwealth, Holyoke, and area businesses for the upcoming year. Cost: $25 for members with reservation, $35 for all others.

• Jan. 15: Leadership Holyoke, 8 a.m. to 4:30 p.m. A series of seven days comprise Leadership Holyoke 2015-16. Faculty members from Holyoke Community College will participate as instructors and facilitators, and community leaders will participate as speakers and discussion leaders. Tuition is by program and is due at the start of the course. The fee also covers continental breakfasts, the graduation luncheon, and a trip to the State House in Boston. The program is for business people learning to become community leaders. Tuition costs $595.

• Jan. 28: Winners Circle 2015 Reception, 5-7 p.m., at the Yankee Pedlar, 1866 Northampton St., Holyoke. This event honors local and state elected officials. Cost: $27. Call the chamber for tickets or more information at (413) 534-3376.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

• Jan. 6: January Arrive @ 5, 5-7 p.m., hosted by Country Hyundai, 347 King St., Northampton, sponsored by Acme Automotive Center. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Cost: $10 for members.

• Feb. 3: February Arrive @ 5, 5-7 p.m., hosted by Union Station, 125A Pleasant St., Northampton, sponsored by Keiter Builders Inc. and others to be announced. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org
(413) 568-1618

• Jan. 11: Mayor’s Coffee Hour, 8-9 a.m., hosted by Tiger’s Pride Restaurant, Westfield Technical Academy, 33 Smith Ave., Westfield. Free and open to the public. Call Pam at the chamber office at (413) 568-1618 to register.

• Jan. 13: Chamber After 5 Connections, 5-7 p.m., at Roots Aquatics, 217 Root Road, Westfield. Refreshments will be provided. Join us for a great networking opportunity and don’t forget your business cards. Cost: $10 for members, $15 cash for non-members. To register, call Pam at the chamber office at (413) 568-1618.

• Jan. 25: Estate Planning & Asset Protection Workshop, 8-9:30 a.m., at Holiday Inn Express, 39 Southampton Road, Westfield. Presented by attorney Albert Gordon. Cost: free for chamber members, $30 for non-members. To register, call Pam at the chamber office at (413) 568-1618. Coffee and pastries provided.

• Jan. 13: Multi-chamber Lunch & Learn with Robert McDonald, noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Topic: “Run an Effective Meeting.” Learn how to provide common rules and procedures for deliberation and debate in order to place the whole room on the same footing and speaking the same language. Tickets: $35 per person. To register, call Pam at the chamber office at (413) 568-1618.

SPRINGFIELD REGIONAL CHAMBER

www.myonlinechamber.com

• Jan. 6: Business@Breakfast, 7:15-9 a.m., hosted by Western New England University, Rivers Memorial Hall, 1215 Wilbraham Road, Springfield. Sponsored by United Personnel and Colony Care. We’ll look at the upcoming presidential election, and you can vote. Featuring political consultant Anthony Cignoli and live polling by the Western New England University Polling Institute. Cost: $20 for members ($25 at the door), $30 for non-members. For more information, call Sarah Mazzaferro at (413) 755-1313.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com
(413) 426-3880

• Jan. 13: Multi-chamber Lunch & Learn with Robert McDonald, noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Topic: “Run an Effective Meeting.” Learn how to provide common rules and procedures for deliberation and debate in order to place the whole room on the same footing and speaking the same language. Tickets: $35 per person. Sponsorship opportunities avaiable. For more information, contact the chamber office at (413) 426-3880, or e-mail us at [email protected]

• Feb. 3: Wicked Wednesday, 5:30-7:30 p.m., at Partners Restaurant, 485 Springfield St., Feeding Hills. Wicked Wednesdays are monthly social events hosted by various businesses and restaurants. These events bring members and non-members together to network in a laid-back atmosphere. Cost: free for chamber members, $10 at the door for non-members. For more information, call the chamber office at (413) 426-3880 or e-mail [email protected].

• Feb. 18: Networking Lunch, noon to 1:30 p.m., at Lattitude, West Springfield. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately that day. Note we cannot invoice you for these events. 
For more information, call the chamber office at (413) 426-3880 or e-mail [email protected].

• Feb. 24: Legislative Breakfast, 7-9 a.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. The breakfast will feature a panel of legislators, including state Sen. James Welch, state Sen. Donald Humason, state Rep. Nicholas Boldyga, state Rep. Michael Finn, Agawam Mayor Richard Cohen, and West Springfield Mayor Will Reichelt. Cost: $25 for members, $30 for non-members. For more information on ticket sales, call the chamber office at (413) 426-3880 or e-mail [email protected].

Architecture Sections

Lighting the Way

spray-chalk displays

The spray-chalk displays drawing people to the Holiday Market are one way to make an impact downtown with little cost.

Frank Sleegers wants his classroom to extend far beyond the UMass campus.

“For these students, it’s not just the work they do to get grades, but they actually care about what they do; they see their work is important and can make an impact,” said the urban design professor at UMass Amherst.

He was speaking of a recent project by a group of landscape architecture students, who worked with the Springfield Central Cultural District to improve the downtown pedestrian walkway known as Market Place and attract more activity there.

Morgan Drewniany, director of the Cultural District — an organization launched in 2014 to cultivate arts and activities and generate interest downtown — said the student “interventions,” as she and Sleegers called the work, involved bringing light to Market Place with paper lanterns and using spray-chalk designs on downtown sidewalks to get people thinking, and talking, about Market Place as a destination.

The short-term project was intended to coincide with the opening of the Downtown Springfield Holiday Market, a joint project of the Springfield Business Improvement District (SBID) and the Cultural District intended to boost retail sales downtown during the holiday season by bringing artists and vendors to spaces located between 1331 and 1391 Main St. and throughout Tower Square.

“One group of students incorporated spray chalk, directing people to the Holiday Market and Market Place itself as well, and really getting people talking about walking and walkability downtown,” Drewniany told BusinessWest. “The other group utilized a series of paper lanterns to bring light to the space, to create more of a welcoming environment, somewhere people really want to linger and spend more time checking out the shops.”

A third group project is working on a longer-term project downtown to be unveiled this spring, she added, giving no details but calling it “an innovative, moveable park.”

Market Place, also known as Market Street, is a pedestrian-only walkway running parallel to Main Street from Falcons Way to Harrison Avenue. A bustling space in the days of Johnson’s Bookstore, today, the walkway typically gets little use except as a cut-through between the downtown towers and the MassMutual Center.

Drewniany said Sleeger’s students had been working on city-improvement ideas for several years through the Office of Planning and Economic Development, a partnership supported with a small Community Development Block Grant. Since its formation, the Cultural District now oversees the projects, which typically take place twice a year, during the fall and spring semesters.

“This year the city planner was able to loop me into the students, to really make their plans a reality,” she said. “Whereas a lot of the students’ ideas in the past had been incorporated into future city plans, we were able to do an independent project where students were able to see their ideas realized. The city has the capacity to make things happen in a few years; we, as a cultural district, are able to focus on it and make it happen in a couple of months.”

Real-world Experience

Sleeger said the Springfield projects usually involve undergraduate students in the fall and graduate students in the spring.

“We’ve worked in a number of neighborhoods that needed some help, that were disadvantaged, where sidewalks were crumbled, things like that,” he told BusinessWest. “Last year, we did an intervention downtown with high-school students from Putnam [Vocational Technical Academy]. Because the city liked our approach, we were able to do some short-term interventions.”

Indeed, last spring, students from the UMass Graduate Urban Design Studio — after consulting with Springfield residents, city Planning and Economic Development officials, the Cultural District, Focus Springfield, small entrepreneurs, and Putnam students — staged six installations throughout downtown Springfield using what Sleegers calls ‘tactical urbanism,’ an emerging form of urban design that seeks to enliven cities with temporary interventions that are inexpensive and easy to install.

The ongoing partnership between the UMass program and the city is “a great idea that also educates the students who come to Springfield,” Sleegers said. “They see what’s here — a city with great potential. We can do something with very little money that has a high impact. That’s typical of other cities as well; parts of the country are struggling, and cities don’t have big bucks, but we can make them better.”

For discussions of longer-term improvements, students have worked with entities ranging from planning officials to the SBID to DevelopSpringfield. In one project, they developed ideas to enhance safety at the X neighborhood in Springfield, aiming to improve pedestrian crossing and making aesthetic enhancements.

“We’re proud of these contributions, and we have a great working relationship with the city,” Sleegers said, noting that the Springfield Design Center — which opened in Court Square in 2009 as a collaboration among UMass programs in Landscape Architecture and Regional Planning, Architecture and Design, and Agriculture — is now housed in the UMass Center at Springfield, located in Tower Square.

“We continue to work on other ways to make our work more visible,” he said. “These interventions have positive effects, and we get a great response.”

Art and Commerce

Sleegers said too many people have yet to discover the potential of downtown Springfield, and that his students are only helping to showcase it. “Our conversations with the shop owners of the Holiday Market were most inspiring. Their presence transformed the place immediately. I want to get our students involved and embraced. These experiences make them grow and succeed.”

Drewniany said she would like to see the connection between the Cultural District and UMass continue to grow.

“For Springfield to continue its growth and success, we really need to capitalize on all the relationships we have, and work with students who have some real ideas to help bring us to the next level of being a really innovative city,” she said, calling her organization “economic development through arts and culture,” which includes landscape design.

“Young people — and employers who have employees who are young — are really looking at the amenities a city has, not just how cheap rent is. They want to see we have galleries, that we have cool events happening, public art you can walk around. We really see that as something necessary for the future of the city.”

In a sense, those luminarias and chalk designs are just another way to light the path to that goal.

Joseph Bednar can be reached at [email protected]

Daily News

SPRINGFIELD — The Springfield Museums have announced a slate of activities for the upcoming holiday vacation week. Visitors can enjoy a combination of fun activities, planetarium shows, and performances by some of the region’s best family performers, as well as the popular Seussian Holiday gingerbread exhibit at the Springfield Science Museum.

“Week of Wonder” events kick off on Saturday, Dec. 26 with all four Springfield Museums open regular hours, plus activities at the Hasbro Games Art Discovery Center and shows at the Seymour Planetarium. On Sunday, Dec. 27, the activities and events shift into high gear with a lively, interactive performance by Otha Day titled “Drum to the Beat” from 2 to 3 p.m. in SIS Hall, Wood Museum of Springfield History.

Performances on subsequent days will include:

• Mon., Dec. 28, 11 a.m.: Magician Scott Jameson (Davis Auditorium, D’Amour Museum). Marvel as umbrellas are plucked from thin air, drawings are brought to life, and basketballs are juggled.

• Tue., Dec. 29, 11 a.m.: Toe Jam Puppet Band performs “Toe Jam in Outer Space” (Davis Auditorium, D’Amour Museum). The show includes a spacey dress-up puppet show, some anti-gravity dancing, and original songs from the CD Toe Jam In Outer Space!

• Wed., Dec. 30, 11 a.m.: Interactive comedy magic and juggling. Join Robert Clarke for a charming and hysterical show featuring slight of hand, gravity-defying tricks, and comedy.

Other activities include:

• Seymour Planetarium Shows, 11:15 a.m., noon, 1 p.m., 2 p.m., Science Museum;

• Art Discovery Center, Noon to 4 p.m., GWVS Art Museum;

• Art Activities (Dec. 27-30 only), 11 a.m. to 4 p.m., Science Museum, science workshop; and

• Family Science Adventures (Dec. 27-30 only), 11 a.m. to 2 p.m., Science Museum.

“Week of Wonder” is part of the Museums’ Family Fun series. MassMutual is the 2015-16 premier sponsor of the Springfield Museums.

Admission is $18 for adults, $12 for seniors and college students, $9.50 for children 3-17, and free for children under 3 and museum members. General admission is free for Springfield residents with proof of address. Regular hours are Tuesdays through Saturdays, 10 a.m. to 5 p.m., and Sundays, 11 a.m. to 5 p.m. The Museums are also open Monday, Dec. 29 from 10 a.m. to 5 p.m. For more information, visit springfieldmuseums.org.

Daily News

SPRINGFIELD — The Springfield Museums recently created an entirely new, mobile-friendly website highlighted by new and expanded information on the museums’ combined collections. The site uses the same URL address as the previous website, springfieldmuseums.org.

The website was created through the combined efforts of Merideth Ross, design and website manager for the Museums, and Joseph Casciano, the Museums’ administrative and social-media associate. Additional development assistance was provided by Noah Kuhn of Pilotmade in Amherst.

The Museums’ new website is optimized for mobile browsing, a critical feature in an age where more website visitors are using tablets and smartphones than ever before. The site has also been reorganized based on feedback gathered from a ‘card sort’ survey of site users, creating a more intuitive navigation. Other useful features include an easy-to-use portal for online donations and enhanced functionality to house additional content like videos and a new blog.

A major new element of the redesigned site is the presence of high-quality photos and background information on many spotlight objects from the Museums’ combined collections. This new feature will allow the Museums to reach an even wider audience with information about their signature collections, from antique Asian and Islamic art to scientific and anthropological specimens; from rare cars and motorcycles to Currier & Ives prints. Visitors to the site can browse these items by category or tag, and can search the collections using any keyword. As with other major museums, digitization and online access of images and catalog data will be a major focus for the Springfield Museums in the coming years.

“We are very excited to introduce this new website, which will allow us to share information on the unique breadth and quality of our collections, events, and exhibits in a way that is flexible and easy to access,” said Springfield Museums President Kay Simpson.

The site will continue to expand in the future to include more collections data, an online store, and articles offering a look at the people and stories behind the Museums’ exhibits and events.

Features

Questions and Answers

RENDERING_-View-of-Main-and-Howard-Street-Rendering

design for MGM Springfield

These two renderings, one from 2013 (top) and the other from this fall (bottom), show the dramatic change in design for MGM Springfield, which has been a source of recent controversy.

It’s been an interesting, and in many ways frustrating, year for MGM and its project in Springfield’s South End. Ground was broken in March, but soon after, a decision was made to move the scheduled opening back, from 2017 to 2018, to coincide with conclusion of the I-91 viaduct project. Later, amid announced changes to the design, including the scrapping of the planned hotel tower and a reduction in the overall size of the footprint, there were questions about the company’s commitment to the Springfield project — and hastily called press conferences to confirm that commitment. Mike Mathis, president of MGM Springfield, admits that the company made some mistakes over the past several months, but he also admits that he was surprised by, and in some ways unnerved by, a perceived lack of trust in the company to keep its word and build a first-class facility in Springfield. He believes those doubts are now in the past, and in this wide-ranging Q&A, he explains why, and also why he believes 2016 will be a year of movement and much-needed momentum.

BusinessWest: Back in March, MGM staged an elaborate groundbreaking ceremony in the South End. There were several hundred people there, lots of excitement, and great anticipation that this project was going to start changing the landscape. That hasn’t happened, obviously. Can you talk about what appears to be a false start, why the South End looks the same as it did nine months ago, and why the timetable has been pushed back to late 2018?

Mathis: “We certainly expected that the groundbreaking in the spring would roll into demolition of the Zenetti School, which was the backdrop for the groundbreaking, and then new construction. But shortly thereafter, we started to hear rumblings about the viaduct project and the new timelines related to that. We heard the rumblings that it would be delayed past our late September [2017] opening, to the tune of 12 months or so.

“As a result of that, we started thinking about our own schedule over the spring and summer of 2015. There’s an inner relationship between the viaduct project and our project; I have to be careful with percentages, but about 90% of our arrivals will come off 91, so the viaduct is a crucial part of our business plan. When we realized that project would be delayed past our opening, we spent a good deal of the spring and summer trying to understand the new schedule, the performance history of the contractor, and the nature of MassDOT’s history on delivering on projects.

“And, no matter how good you felt about their ability to do it, we wanted to build in a little bit of conservatism. For a very long time, the project showed a late-2017 completion, and in many ways that made us nervous because there wasn’t much opportunity for slippage … we heard that there might be a new timeline associated with letting that contract out by the state, and we just reacted to it.”

BusinessWest: As it turned out, that change in your schedule was just the beginning when it came to emerging doubt about MGM’s commitment to Springfield and this project, which culminated in several press conferences and project updates this fall, where you and others with the company reaffirmed that commitment. Can you talk about what transpired and why?

Mike Mathis

Mike Mathis says he believes MGM has put concerns about the company’s commitment to Springfield and the South End project in the past.

Mathis: “I’m not sure how it happened, frankly. It was a combination of factors, and I think it was a perfect storm of events in terms of what was perceived as bad news upon bad news. And there may have been a little too much radio silence from us.

“I personally made the decision, and it was supported by the local team, that it’s a mistake to continually deny something that has no rationale in it. So we went quiet when people were saying ‘this is a signal’ and started talking about MGM’s lack of commitment. That void allowed some of the naysayers to get out there and talk about how this was the first shoe to drop, whether it be the schedule extension or the proposed design changes.

“When you really talk to a lot of people who were concerned, it was less about those specific items or the substance of those specific items; it was concern that it was the beginning of something else.”

BusinessWest: What has been the basic strategy when it comes to quelling these concerns, with both the public and elected officials?

Mathis: “Just getting information out to people, information that we believe shows that we are committed to Springfield.

“It didn’t help that some of this news dropped during the last six weeks of a municipal election cycle, because I think everyone’s looking for their issue to rally around, and for whatever reason, painting MGM as the bad guys that were going to be held to their promises was something that certain elected officials thought was a rallying call for their constituents. I didn’t understand it, I still don’t understand it, but I like to think we’re past it.”

BusinessWest: Certainly part of that perfect storm you described was the decision to scrap the hotel tower in favor of a six-story facility. Can you talk about that decision and why you think it became such a lightning rod for criticism and doubt?

Mathis: “Personally, I knew the tower was significant visually, because we touted it in a lot of our materials. So I expected to have a dialogue about it, I expected people to ask questions, and we were prepared to answer those questions. Early on, we had the support of the mayor, and his architectural consultant called the change brilliant, said it energized Main Street, and was more consistent with what we were doing with the rest of the project.

“We knew people would feel strongly about the tower, and some people would feel strongly in favor of what we were doing. But I think we were expecting a little more deference as the world-class developer to the changes we proposed. What surprised me and what surprised the team was the lack of trust that some of the public had in our expertise in this area.”

BusinessWest: Does the lack of a tower put MGM Springfield at any kind of competitive disadvantage, in your opinion?

Mathis: “We really don’t believe the tower is a competitive factor. Part of this road show I’ve been on explaining all these changes is explaining to people that the tower is the least compelling part of our project. And some of the comments we got during the evaluation process, by both the city and the state, back that up; the tower was actually called out, and analysts said it was the least attractive part of the project in terms of what we’re trying to do downtown.

“One of the things I’ve been saying to people is that ‘you can’t see the tower from Hartford.’ The power of our project is the MGM brand, the marketing, the outreach, the programming you put at the MassMutual Center in terms of entertainment. In multiple-jurisdiction markets, you have the competition of the neon across the street; it’s the ‘hey, look at me’ factor. So you need something very visual.

“Foxwoods has a tower, Mohegan has a tower, but a tower doesn’t distinguish the project. If anything, the low-rise we’re proposing is a cooler feature; being on Main Street is a more unique experience.”

six-story facility

Mike Mathis says MGM does not believe that scrapping the hotel tower for a six-story facility will present a competitive disadvantage.

BusinessWest: Let’s talk for a moment about this project and doing business in Massachusetts and Springfield, a state and a city that are new to the casino industry and therefore new to the process of building a casino. What has that been like, and how it is different from — and more challenging than — building in Las Vegas, for example, and how has this played a role in the public-relations troubles and trust issues that emerged over the summer and fall?

Mathis: “What’s unique about Massachusetts and the Springfield project is that we’re doing it under so much public scrutiny. So much of it is in different venues, be it the city or the Gaming Commission. And we knew coming into this opportunity that this was a privileged license, and as a result, the public feels, and rightfully so, that they have an ownership stake in the project.

“I can’t think of anything in the MGM portfolio where we’ve come into a process like this; in Las Vegas or Macau, and in multiple-license jurisdictions in general, they tend to be more pro-development, and it’s development as a right, as I describe it. And because of that, we joke around in the office these days to never take for granted the days when we could go down to Clark County, which is the jurisdictional body in Las Vegas, and pull a permit; you pull a permit, and three years later we see you at the grand opening. That’s oversimplifying it, because they do have some control over some of the program and design, but generally it’s development as a right.”

BusinessWest: So has this been a learning process in some respects?

Mathis: “It has been. For MGM, this has been a pretty unique, sort of sole-license jurisdiction bid, and I don’t think we were quite ready for the kind of scrutiny that came with this.

“But in fairness to the public and some of the folks we’ve been dealing with through this process, much of this has been self-inflicted by MGM because we made some significant changes in the design, and but for those changes, I think we’d be well on our way — not from a scheduling standpoint, because that was outside of our control, from our view, but from a design and momentum standpoint, we feel we’d be in a different position if we didn’t need to make some of the changes we proposed.

“But this isn’t unique. We make some of those kinds of changes with our other projects all the time, and you wouldn’t notice, much less feel it from the public like we have. Things are exponentially simpler in Las Vegas and some of the other jurisdictions we’ve worked in because there’s already an established procedure for these kinds of projects. They care about parking, and they care about certain architectural elements — how far is the building set back, what are the heights, some really objective criteria. And once you check those boxes, you’re generally good to go.”

BusinessWest: How close is MGM to being good to go with its Springfield project? Do you believe you’ve put doubts about the company’s commitment to Springfield and this project behind you?

Mathis: “The quick answer is ‘yes.’ If we hadn’t earned trust back in 2012, 2013, or 2014, I think we earned it with this last round of discussions. What I’m hoping is that, if or when there’s an issue, next time we get a little more of a benefit of the doubt from the public.

“I hope there’s a sentiment that we’re not leaving town, we’ve made a substantial commitment, and every day that goes by, our commitment grows. And I hope that elected officials give us the time to work through an issue, knowing that we have the best interests of the city in mind.”

BusinessWest: Certainly the doubts about MGM’s commitment to Springfield have been fueled by the rumors that Foxwoods and Mohegan Sun, with the support of the state, will be building another Connecticut casino close to the border with Massachusetts. If that third casino becomes reality, how does that impact your plans for MGM Springfield?

Mathis: “If that competition comes, and it comes across the state line — which is not the best thing for Connecticut or Massachusetts, because there are other opportunities in Connecticut that aren’t in our backyard that would be better for MGM but also better for Connecticut — it won’t impact our project other than to potentially increase the investment we’re going to make.

“That’s because we’re going to have to be that much more attractive a destination. From what I’ve understand, what they’re talking about in Connecticut is a slots facility, $300 million or so, which represents about a third of what we’re investing here. It’s tailored to the convenience gambler, and on the edges that will hurt our business, but what I think will be really important in my mind, as leader of this venture, is that it will simply raise the bar for what we have to do in Springfield and make it that much more worth it to go the extra 20 minutes to get to our facility.”

BusinessWest: Looking back over the past nine months or so, what could, and what should, MGM have done differently?

Mathis: “That whole process of going from where we had a large amount of support from the public to having things devolve into putting out fire after fire is one of those situations where the more you refute something, the more you legitimize it, and that’s something we tried to avoid early on when some of the naysayers came out and questioned our commitment. I don’t know if there’s ever a right way to handle something like that because it’s not completely rational.

“We’ve done what feels like a postmortem on the past six months, trying to think about how, if we had to deal with some of these same issues again, we might do things differently, we might handle them differently. I think part of the challenge we’re always going to have is being transparent with the public in sort of real time. And that doesn’t lend itself to perfect or full information.

“We’re always going to err on communicating a problem and then finding the solution. Maybe we could have done a better job of letting people know that ‘this is the problem, and we’re working on a solution.’”

George O’Brien can be reached at [email protected]

Sections Travel and Tourism

Steeped in History

Wistariahurst

Kate Preissler says she wants history to come alive for Wistariahurst visitors.

Throughout its history, the property now known as Wistariahurst Museum — which draws guests for myriad events and individuals who simply enjoy stepping into the past — has been referred to as one of the “showplaces in Holyoke.” The museum’s director says she wants to make history fun, and the visitor count — up to 14,000 annually — suggests she’s succeeding at her goal.

Throughout its history, the property now known as Wistariahurst Museum has been referred to as one of the “showplaces in Holyoke.”

Indeed, during the holidays, the former home of silk manufacturer William Skinner and his wife, Sarah, is truly a sight to behold with its enormous curved stairway draped with holiday garland and Christmas trees twinkling throughout its 22 spacious rooms where lofty ceilings and elaborately detailed architecture speak to a bygone era.

Tickets were sold out weeks in advance for performances of “Nutcracker & Sweets” staged by the Massachusetts Academy of Ballet, which ran Dec. 11-13. The annual event captures the magic of the holidays in the spacious Music Room that Belle Skinner, daughter of William and Sarah, built to house a collection of musical instruments after her parents’ deaths.

“This season’s performance of the Nutcracker was set in Holyoke, rather than Russia, and there were references in it to the city’s history. The father figure was cast as William Skinner, and his daughters Belle and Katharine were also depicted,” said Museum Director Kate Preissler.

Although the event is extremely popular, December is actually a quiet time for Wistariahurst, which stages a plethora of programs throughout the year that appeal to children, families, adults, and people of varying interests.

“The Nutcracker is our biggest holiday event, but we’re owned by the city of Holyoke, and our mission is preserving the history of Holyoke and inspiring an appreciation of history and culture through educational programs, exhibits, and special events,” Preissler told BusinessWest, adding that, over the past decade or so, those events have shifted from museum tours and formal affairs to a wide variety of offerings.

For example, last month Holyoke Wellness Coordinator Julia Wilkins began holding strength-training classes for city employees in the Music Room, while a few weeks later an elegant event called Winter Festivitea 
was held in the same space, and guests sat at elegantly decorated tables and sipped tea while they were entertained by live music.

“We are complex and use the physical space to provide as much value as we can,” Preissler said, as she conducted a tour through two of the home’s three stories, including a visit to the Leather Room with its leather wallpaper, a noteworthy library, Belle’s bedroom, the conservatory where a stained-glass peacock window is believed to be a Tiffany original, the dining room next door with two fireplaces, and the grand, sweeping staircase Belle added to the home.

Kate Preissler
Kate Preissler says Wistariahurst, donated to the city of Holyoke by the Skinner family, has become a real community asset.

“We hold a wine tasting here in February, and our annual gala takes place in June in the gardens,” Preissler noted. “It’s our primary fund-raising event, and people come outfitted in period dress and dance to live music in Belle’s Music Room. Last year it was held on a beautiful night at sunset, and you could see people throughout the garden in ’20s clothing who were probably imagining what it would have been like when the Skinner family lived here.”

The museum greets 12,000 to 14,000 visitors a year, and most come for events, rather than tours of the home. About 15 wedding ceremonies take place in the Music Room each year, and some couples hold their receptions in tents on the manicured grounds.

“We’re an exclusive venue for people looking for a historic place to get married in; Wistariahurst offers an intimate and beautiful setting,” Preissler said, adding that photos are often taken on the grand staircase, and harpists, classical guitarists, and pianists have been hired to play before and after ceremonies.

There are also seasonal holiday teas and a Mother’s Day Tea, which Preissler said give people an opportunity to have fun in the museum.

“Last fall we held a Mad Hatter Tea which was really popular. It attracted a lot of people who had never been here before, and many came in costume,” she noted. “They enjoyed a formal tea in the Music Room, played croquet on the lawn, and did crafts. It was a multi-generational event that was meant to be a way for kids and families to relax and enjoy themselves here.

“There is always the feeling of being in a historic home where Belle Skinner entertained her guests, but it’s important for our visitors to have fun,” she went on, repeating the word that she used frequently to describe what goes on inside Wistariahurst today.

Links to the Past

Curator and City Historian Penni Martorell said William Skinner emigrated to the U.S. from England in 1874. “He was a skilled silk dyer and established a silk-manufacturing and dyeing business on the Mill River in Haydenville,” she noted.

Penni Martorell

Penni Martorell says Belle Skinner took a real interest in the gardens of Wistariahurst and added a rose garden and Japanese tea house.

The business was destroyed when the river flooded following a dam breach in 1874, and Skinner relocated the operation to Appleton Street in Holyoke. He also relocated his Haydenville home, which had been designed by William Fenno Pratt, who also designed Northampton City Hall and other noteworthy structures. “Skinner had the home dismantled and moved to Holyoke,” Martorell said.

His second wife, Sarah, was an avid gardener, and although photos from 1875 show the home surrounded by barren grounds, her letters and diaries are filled with references to the plantings and trees she established on the site, which include the renowned wistaria vines that still bloom profusely every May.

They became widely acclaimed for their beauty, and their flowering was reported in local papers, which eventually led to the home’s name.

After William and Sarah died, their two unmarried children — Ruth Isabelle (“Belle”) and her brother William — inherited the home and used it as a summer residence.

“They entertained quite frequently, and Belle added onto the home,” Preissler said, including the addition of a sweeping staircase so she could make a grand entrance at parties, as well as the magnificent Music Room to house her collection of antique musical instruments.

“Belle’s collection was well-known and contained a spinet reputedly owned by Marie Antoinette and a Stradivarius violin,” Preissler added. “It was donated to Yale University and resides there today.”

The home and grounds remained in the family until 1959, when Katharine Skinner Kilborne, the youngest child of William and Sarah Skinner, and her heirs donated Wistariahurst to the city of Holyoke for cultural and educational purposes.

It operated as a museum under the auspices of the Holyoke Public Library for many years, but today a private foundation called Historic Holyoke at Wistariahurst supports its programming, events, and communications.


Click HERE to download a PDF chart of area tourist attractions


“The annual operating cost is $200,000, and the city pays $170,000 of that amount, while the remainder comes from fund-raisers, membership programs, and donations,” Preissler said, adding that the facility has two full-time employees, three part-time employees, and a large, dedicated staff of volunteers.

Martorell said a lot goes on behind the scenes.

“We have a docent program, and the collections we house are an important part of Holyoke’s history. They include letters, photographs, records of businesses, the Skinner family’s collection of correspondence, and records for Skinner and Sons Manufacturing, as well as the Carlos Vega Collection of Latino History in Holyoke,” she told BusinessWest, adding that the Vega collection was established in 2012 and is significant because nearly 50% of Holyoke’s population is Latino.

The museum also houses a textile collection containing many Skinner silk and satin wedding gowns and period clothing, and the archives are used by the Five College community and local genealogists.

“We want to use the past to inspire residents and visitors and give them new perspectives on life,” Preissler said. “History doesn’t have to be boring. People understand it better when it is presented in a way that allows them to be active participants, and our goal is to have them leave feeling that they want to come back and experience more.”

To that end, a Pumpkin Glow was held in October. Teens from the city and professional artists carved faces and designs on a large number of pumpkins, which became an outdoor exhibit that was viewed by about 250 people.

“The pumpkins were lit in the gardens at dusk, and a lot of families and people who had never been here before came to see them,” Preissler said. “It’s the combination of activities that gives us our identity, and we try to provide opportunities for different interests. For example, we hold a historical lecture series as well as Family Fun Days.”

Concerts are staged inside and outside Wistariahurst on its beautiful grounds that have been restored over the past decade. “They provide a lot of green space that is open to the public at no charge from dawn to dusk,” Preissler continued. “The gardens were inspired by designs created by Sarah Skinner and the three acres contain a beautiful rose garden, an azalea garden, 53 types of trees, 43 types of hosta and our signature wisteria, which was planted in the 1880s and grows up the side of the house. People come here to read books or walk the grounds; families bring picnics and we have had kids playing tag in the roses. It’s a particularly magical place for children where they can run around, feel safe and have fun.”

Martorell said the museum also houses a gallery that exhibits works by local artists that change every two months. In 2016 the facility will host a landscape show staged by Holyoke Art League and a spring program titled ‘Nuestras Abuelas de Holyoke,’ which is Spanish and translates to “our grandmothers.”

It will include photos and oral histories of residents and will be put on by curator Waleska Santiago and invited guests, she noted. “There will also be an exhibit by students from Holyoke Community College and a Rotary collection that will put on display from our archives.”

Preissler noted that Wistariahurst wants to become known as a premiere cultural venue, so it strives to hire exceptional musicians and performances.

“We’re planning a curated music series for next year and have brought musicians here that have a distinct sound that is new and fresh in the area,” she said, adding that performers have included jazz musician Michael Sheridan, gypsy music from the Roma culture performed by The Bohemian Quarter, and banjo music played by Cynthia Sayer.

“We are supported by the community, so it’s important for our programs to improve the quality of life and involve things that people can enjoy and respond to,” she added.

Bright Future

Preissler said the programming at Wistariahurst has evolved in conjunction with events held at other historic homes and museums. “There is a realization that we need to have more participatory experiences where visitors are actively engaged,” she noted.

Next year a member of the board of directors, a grandson of Katherine Skinner and the last living descendant to live in Wistariahurst as a child, will give a number of guided tours. In addition, there will be plenty of fun-filled events to round out the agenda.

“We will continue work to engage our audiences in new ways,” Preissler continued.

Which is exactly what Belle Skinner did when she built rooms in Wistariahurst to house her collections and entertain guests in a grand style.

So, the tradition of transforming Wistariahurst to bring it into the present will continue long after the holiday season is over in a home resplendent with history that sits quietly right in the heart of Holyoke.

Opinion

Editorial

‘Headwinds.’

That’s the new (or not so new, actually) term the economists like to pull out when they’re talking about the future and what might happen locally, nationally, and globally.

And it’s an effective term, because it works really well. Headwinds slow something down — be it an airplane, a bird, or a golf ball — and you can’t actually see them. And sometimes they come unpredictably and with more force than anticipated.

In recent years, there has been no shortage of potential headwinds when it comes to the economy — everything from debt crises in Europe to gasoline prices (whether they go up or down); from the strength of the U.S. dollar (either growing or declining) to the so-called skills gap and the ability of employers to find good help.

But as we prepare to turn the calendar to 2016, the biggest headwind facing the local and national economy is uncertainty, and it is blowing rather hard. And if there’s one thing business owners hate, it’s uncertainty.

They don’t hate it as much as a long or deep recession, but it’s pretty close. Not knowing what’s going to happen is nearly as unnerving as knowing that something bad is going to happen or continue.

With uncertainty comes a lack of needed confidence, and, as everyone knows, it is confidence, on the part of both consumers and business owners, that dictates the direction the economy will take. And for 2016, there is no shortage of it, and it comes from many directions, such as

• Gasoline prices: They’re low and projected to go lower. That’s good, except that, at some point (and maybe we’re already there), low gas prices begin to be more of a drag on the economy, a headwind, than a benefit;

• Currency rates: The U.S. dollar is as strong as it’s been in a long while. That’s good for travelers but bad for exporters, and that includes many companies in this region;

• Politics: It’s not just a presidential election year, but one where Donald Trump continues to lead the polls and a dozen Republicans are still vying for the job. Almost anything can happen, and it probably will, and, as we said, business owners fear the unknown; and

• Global terrorism: Events such as those of the past month have the tendency to make people pause and wonder what’s going to come next. The current situation is certainly nothing like 9/11, when the entire economy froze and phones stopped ringing in offices across the country, but pauses of any duration are not a good thing.

As we move into 2016, it is our hope that all this uncertainty — all these headwinds — do not lead to an erosion in confidence that can put a damper on a recovery.

As the economists noted in BusinessWest’s annual Economic Outlook (see page 15), the Bay State is on a bit of a roll, and this region, while lagging behind the state as a whole, as always, has put together some solid years and generated real momentum.

It might be difficult for some, but this should be a time to slice through the headwinds, remain confident, and help dictate the course of economic progress rather than wait to see what happens.

But that’s a tall order, because confidence is a fickle emotion, and about the only thing we can be certain of heading into 2016 is continued uncertainty.

Sections Travel and Tourism

Plane Speaking

Janice Webb

Janice Webb says that the strong dollar, coupled with a desire among Baby Boomers to see the world, is the prevailing force when it comes to travel in 2016.

Janice Webb says three area couples put down their deposit for a trip to Paris for next April on the morning of Nov. 13, just hours before news of the terrorist attacks across the City of Light first broke on CNN.

Webb, owner of Emerald City Travel in Springfield, circled back with the group the next day to see if they had any questions or concerns — or intentions to change their travel plans.

They had some of the former, certainly, but none of the latter, she told BusinessWest, adding that the prevailing attitude was that, while the attacks that killed 130 people were alarming, they were not enough to prompt cancellation of a trip, which would continue with a river cruise to Amsterdam, that those involved have been looking forward to for most of their lives.

“They all e-mailed back and said, ‘let’s do this and hope for the best,’ and that appears to be the common sentiment,” said Webb, a 30-year industry veteran who noted that the various forms of turmoil in Europe are colliding head on with a potent package — a weak euro combined with a powerful desire among retiring Baby Boomers and others to get out and see the world, or at least the homes of their ancestors.

The latter is, by and large, the much stronger force at the moment.

“People want to travel, and they’re not going to let this stop them,” she said, using ‘this’ to describe the sum of the international and domestic turmoil. “They’re going to be more cautious, certainly, but they’re still going to travel.”

Paul O’Meara agreed. He’s the business development manager for the Globus family of travel brands, which includes Avalon Waterways, Cosmos, and Monograms. He told BusinessWest that, since 9/11, and even moreso in recent years, international travelers have adapted to what he called a “new norm.”

Roughly translated, this equates to expectations — for longer lines and tighter security at airports, armed soldiers at many popular tourist destinations in Europe, and, yes, possible incidents involving terrorism.

“People are more experienced now, they know what to expect, and they’re more aware of their safety and more aware of their surroundings,” he said, adding that such travelers would certainly take notice of the recent global travel alert issued by the U.S. State Department (in effect until February), but they would not be intimidated or frozen by it. “This is not 1985 or 1965; travelers are more sophisticated now, and they’ve adjusted to this new norm.”

As for the attacks in France’s capital city and their impact on travel there, he summed things up with a line he would utter more than a few times.

“Paris is Paris — there’s a reason why 30 million people go there every year,” he said, adding that his company books more visits to that city than any other except Rome. “We have about 500,000 people booked on various trips to Paris, and fewer than a dozen have cancelled.”

But an attitude of defiance when it comes to not letting terrorism get in the way of a long-planned, long-dreamed-about trip to Europe also extends to Berlin, London, Venice, Belgium (despite the fact that Brussels was locked down for several days last month), and, to a lesser extent, Istanbul, although some cruise lines and travel companies are changing some itineraries in Turkey.

“The knee-jerk reaction to what happened in Paris or in Brussels is that people aren’t going to travel there,” said O’Meara. “But that’s not what’s happening.”

For this issue and its focus on travel and tourism, BusinessWest looks at how recent events are spawning concern, but they’re not keeping travelers from reaching their destination — whatever that might be.

Cruise Control

As he talked about travel to Europe and why he doesn’t expect it to be seriously dented by the attacks in Paris and other terrorist actions in that part of the world, O’Meara started his explanation by detailing one of his company’s current offerings.

It’s a package known as ‘Italian Vista,’ and it features eight days with stops in cities like Rome, Florence, Milan, and Venice, and includes hotel stays, meals, and guided tours. The price this fall was an already-attractive $1,999, and for next year, it’s a jaw-dropping $1,449.

“That’s all due to the weak euro and the attractive exchange rates,” he told BusinessWest, adding that such sticker prices on trips across the continent help explain why bookings for 2016 are running roughly 13% ahead of the pace for last year, despite the attacks in Paris, the bomb that brought down a Russian airliner, the refugee crisis, and other forms of turmoil.

“This is the time to book, and people are doing it,” he said. “The prices are attractive, the dollar is strong … these are great opportunities, and people don’t want to miss out on them.”

the City of Light

The terrorist attacks in Paris were unnerving, but thus far, they do not appear to be a deterrent for those making plans to visit the City of Light.

That’s not to say that the terrorist attacks in Paris are not having an impact in that city or others. Indeed, the general manager of the Palace Hotel Park Hyatt Paris-Vendome and Park Hyatt’s vice president for France recently told The New York Times, “Naturally, occupancy is drastically decreasing in the wake of the attacks … we noticed a lot of cancellations right after the attacks for the following days and weeks, with the decrease more significant on bookings from the leisure traveler segment than the business one.”

But overall, O’Meara says travelers are simply pausing before traveling to Paris and other destinations, and the sentiment within the travel industry is that they won’t be pausing for long, unless there are more incidents.

Webb agreed. She said fall is the time when travel companies put out deals designed to fill cruise ships and hotels for the coming season, and thus far, travelers have not been shy about snapping them up.

“They offer these deals, which include airfare sales, percentage discounts, and past-passenger discounts, to get the product rolling,” she said, adding that these discounts are typical of what’s been offered the past several years. “And I’ve had a lot of people make reservations starting the first week in October; it’s been steady since, and it’s mostly European product.”

She said there are many factors at play when it comes to the ongoing surge in international travel — and travel in general. They include the strong dollar, which is now worth almost as much as a euro, when three years ago the rate was almost 1.4 dollars to the euro.

But there’s more to the equation. Bad winters, especially the one in 2015, have promoted many to conclude that, to endure such punishment, they need to break it up with a week or 10 days someplace warm, usually coinciding with February school vacation.

Adventure-packed destinations are still very much in vogue, which means Costa Rica is still hot, said Webb, adding quickly that many people young and old have already been there and done that, and now, most are just looking for a good deal and a good beach.

Then there are the aging Baby Boomers, many of them with disposable income, and others as well, who want to visit places they’ve heard about or the country their family calls home.

For many in this region, that means Italy or Ireland. “It seems like there’s lots of Irish and Italians in the Springfield area,” said Webb, who is booking lots of trips to both countries.

But there is still another factor in all this, she went on, noting that, overall, events like those that took place in Paris have only a temporary impact on travel — if other conditions are favorable, such as the economy — and usually not a deep impact.

An exception to that rule was 9/11, Webb added quickly, noting that the industry suffered greatly as business was frozen by uncertainty. But even then, there were groups and individuals who were undaunted and determined to seize opportunities.

“People were generally fearful at first,” she said of the days and weeks following 9/11. “But there’s one contingent of people who travel right away because they know the prices are going to be low, and they’re going to book the bargains. And then, a second contingent of people come right behind them, because they’re just tired of not doing what they want to do, and at that point, they perceive the risk to be worth taking to see what they want to see or live the way they want to live.”

Whether this pattern continues in the wake of this tumultuous fall remains to be seen, but all indications are that it will.

But while travelers will be undaunted, for the most part, they will also be more cautious, Webb predicted. She predicted that some may opt to travel with a group rather than visiting a city or region on their own, which is good for cruise-ship lines and tour operators.

Meanwhile, others may seek out destinations deemed to be safe, or at least safer.

“Sometimes a travel warning like this will push people to cruising,” Webb explained, “because if a port is deemed unsafe, the cruise line won’t go there; they’ll just substitute another port, and so people feel confident that, if the cruise lines go there, it’s a safe place to go.”

Not Tripped Up

Even within the confines of that ‘new norm’ O’Meara described, the terrorist attacks in Paris were certainly unsettling — for travelers and the travel industry.

Thus far, though, it appears that the package of attractive fares, a strong dollar, a desire among Boomers to see the world, and ‘Paris being Paris’ is creating opportunities well worth the sum of the risks involved.

Like those three local couples bound for Paris next spring, people are booking, and hoping for the best.

George O’Brien can be reached at [email protected]

Business of Aging Sections

Practicing What They Preach

Employees engage in unexpected ‘stress wellness breaks

Employees engage in unexpected ‘stress wellness breaks’ in which they are told to stretch, take a short walk, do push-ups, or engage in other physical activities for a few minutes.

On June 1, Karen Drudi completed her first five-kilometer run.

It was her 55th birthday, and she took third place in her age group. “I call it my marathon, and I have the medal I won hanging on a doorknob at home,” said the executive assistant at Dowd Insurance Agency in Holyoke.

Drudi is proud of her accomplishment, and knows that running a 5K is something she probably would never have attempted on her own. But thanks to the Dowd Wellness Program, which kicked off at the beginning of the year for employees in the company’s main branch and all its satellite offices, she was motivated to take up the sport.

The program was created to inspire people to eat a healthy and well-balanced diet, exercise on a regular basis, and engage in stress-reducing activities. It has had a marked effect on participants, and led employee Cathy Sypek to start a ‘Couch to 5K’ running group to share her love of the sport, which Drudi and other non-runners joined, meeting after work to train at the nearby Ashley Reservoir.

“I had tried running in the past, but had never been successful. So I thought that, whether I completed it or not, it would still be a challenge,” Drudi said. “We started in April, and within a few weeks, I felt it was something I could achieve. There was a lot of camaraderie, and whenever someone lagged behind, the rest of the group encouraged them to keep going. And since Dowd’s program began, other people have tried things like yoga or lifting weights. It’s motivating when we get together and hear about the success of other people.”

Catherine Palazzo, the company’s Human Resources director, conceptualized the idea for the Dowd Wellness Program after listening to representatives from other companies talk about wellness initiatives during a group meeting.

“When I returned, I did some research on wellness programs and found they were good for overall morale, health, and team building,” she said, adding that she presented the concept to President and CEO John Dowd Jr., who approved it wholeheartedly.

Which means that the company now follows the advice it gives others.

“We tell our commercial clients to try to implement an atmosphere in their workplace that inspires employees to be safe and stay healthy; it results in greater productivity and fewer sick days, and is also beneficial as it shows employees the company cares about their people,” said Dowd. “So I thought that, if we are going to preach it, we needed to practice it.”

Palazzo began designing the program with help from fellow employee Lynn Ann Houle, and asked people to volunteer for a wellness committee.

“The intent of the program is to support the overall health improvement and morale of our employee population,” Palazzo said, explaining that programs and activities have been designed to raise awareness about health and nutrition and increase overall physical activity levels, with recognition and incentives awarded on a regular basis.

For this issue, BusinessWest talked with employees at Dowd about how they created this program, and why they believe it is a blueprint for other companies to follow.

Changes in Behavior

The wellness program, which kicked off in February, features a number of components, including a weekly online questionnaire. Employees who reply earn points for positive responses to a series of health-related questions. They are asked about their food choices, whether they consumed eight glasses of water each day, and if they have engaged in the listed exercises, which range from doing an hour of cardiovascular activity during the week to lifting weights, running, or doing yoga.

Every few months, the activities on the list are changed  — with advance notice — to inspire people to try new sports such as kayaking or hiking.

Points are tabulated, and prizes are awarded at a monthly luncheon, where people’s birthdays, anniversaries with the company, and other milestones, such as exceeding sales goals, are also recognized.

At that time, the grand-prize winner receives a gift certificate to a sporting-goods store, and second- and third-place winners choose from an array of exercise-related items, such as yoga mats, cookbooks, and videos.

In addition, food in the company snack bar has been changed; unhealthy items have been replaced with fresh fruit and other nutritious offerings. Free fruit is also put out once a week at lunchtime, and Houle announces unexpected ‘stress wellness breaks,’ in which employees are told to stretch, take a short walk, or do other physical exercises.

There are also periodic activities that allow participants to earn bonus points. In July, Houle planned a golf outing, and employees from different offices played 18 holes of pitch and putt at Annie’s Driving Range in Chicopee. She brought a fruit salad in a watermelon, as well as healthy beverages. “We all had a blast,” she said.

The following month, her goal was to “bring out the inner child” in each member of the staff, which led to the creation of Dowd Field Day.

More than a dozen people gathered outside the Holyoke office and played ladder ball and hopscotch, took part in a hula-hoop contest and a sidewalk-chalk art competition, then enjoyed healthy snacks prepared by committee members who used Weight Watchers recipes.

Houle said the event was truly enjoyable. “There is nothing better than laughter and a smiling face. It makes you feel good about yourself and is projected in your outward demeanor.”

This is what organizers had in mind when the program was launched at the annual company meeting. On that occasion, Dowd talked to the employees about why it was being implemented.

“I told them the firm is concerned about each person’s well-being, and we wanted them to take steps to improve their health,” he recalled. “We challenged them to begin an exercise regimen and to eat healthy foods, and told them, if the opportunity came up to participate in a walk for charity or something similar, to do it. Good health is achievable with exercise and proper diet and results in positive benefits.”

Each employee received a kick-off goody bag, with information on how to log their food intake and activity on myfitnesspal.com, as well as a stress ball, a healthy snack, bottled water, and other health and fitness items. In addition, everyone has been encouraged to complete Health New England’s annual online health survey.

Palazzo said participation has steadily increased since the program began, and enthusiasm continues to grow. To that end, the agency subsidizes gym memberships, and committee members share articles, healthy recipes, and information on physical activity and exercises that people can do at home.

Healthy Outlook

Houle is chair of the program and plays an active role in keeping people motivated. She told BusinessWest that she speaks to employees about how they are doing and sends periodic upbeat e-mails to keep everyone encouraged.

Houle lost 40 pounds on Weight Watchers two years ago, and said it enhanced her self-esteem. “It made me passionate about feeling good and being happy,” she said, adding that, as a result, she loves playing a leading role in the program because she wants others to feel equally good. “The people who choose to participate in this really enjoy it.”

Carol Andruss has lost eight pounds since the Dowd Wellness Program began by making small lifestyle changes, and said participating employees have lost more than 100 pounds overall, an estimate garnered through conversations in the office and at the monthly meeting and extracurricular events.

“I’m trying to watch what I eat and have been walking a few times a week, which is more than what I was doing before this started,” she said.

But it hasn’t been difficult, because she joined the committee and is responsible for stocking the office snack bar.

“I buy things like trail mix, low-fat pretzels, and popcorn,” she said. “And I pick up fresh fruit or fresh vegetables and hummus once a month for everyone to enjoy in the afternoon. I volunteered to do this because I wanted to raise awareness about healthy eating and become more involved at the office.”

Sypek, meanwhile, is a dedicated runner, and was so inspired by the program, and the fact that many employees began walking together as a group at lunchtime, that she decided to start the ‘Couch to 5K’ running program.

“I announced it in all of our offices,” she said, adding that the program has a set agenda — with intervals of walking, followed by running, then walking again — until the person can run three miles non-stop, which equates roughly to five kilometers.

Much to her delight, five non-runners decided to join. “We met five days a week for 30 to 45 minutes after work,” she said, explaining that each runner chose a 5K run they wanted to complete, and everyone has met their goal. “I love running, and this has given me a true sense of satisfaction. Many people think they can’t run, but they can, if they go at their own pace.”

Long-term Benefits

Employees who have chosen to take part in the Dowd Wellness program say it has been extremely beneficial and has resulted in positive life changes.

For example, Debbie MacNeal joined Sypek’s running group, which was a new activity for her. “I completed the Taste of the Valley 5K Run in West Springfield,” she told BusinessWest. “I’m pretty active and go to the gym a lot, but the 5K is something I would never have done on my own. It felt great to finish, and I am still running.”

Andruss is more conscientious about her food choices, and says walking with a group of people at lunchtime is motivating. “It has been proven that people are more inclined to exercise if they have someone to do it with.”

The weekly online survey has made Sypek more conscientious about the amount of water she drinks and whether she is consuming her fair share of vegetables.

“This program is great. Everyone needs to be reminded from time to time about things they can do to improve their health,” she said.

Dowd is satisfied with the results and plans to keep the program going. “A lot of people are participating, which is exactly what we hoped for. There is strength in numbers; it’s very positive, and the enthusiasm it has generated has been contagious. Plus, it’s important to practice what we preach,” he reiterated.

Palazzo is also pleased. “I’m happy there has been so much interest in our wellness program. It has really taken off and is good for employee morale and team building,” she said.

Houle agreed. “It has great benefits and shows that management cares about our overall well-being. They are willing to assist us by thinking outside of the box.”

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

AGAWAM

Sow Inc., 1185 Suffield St., Agawam, MA 01001. Andrew Osgood, same. Sale and installation of window treatments.

Wiktor Transport Inc., 195 Leonard St., Agawam, MA 01001. Vladimir Stebenkov, same. Trucking.

AMHERST

Roger L. Wallace Excellence in Teaching Award Foundation Inc., 64 Carriage Lane, Amherst, MA 01002. Patricia Romney, same. Charitable, religious, educational, and scientific purposes to encourage excellence in teaching among Amherst elementary school educators or other school systems under operation of the same superintendent; annual award includes onetime stipend from Ann Ualaward will.

Woodside Daycare Center Inc., 155 Woodside Ave., Amherst, MA 01102. Catherine Epstein, 90 Spring St., Amherst, MA 01002. Charitable and educational purposes to provide day care, nursery, child care, and related educational services in the Greater Amherst area.

BELCHERTOWN

RT’s Welding, Fabrication & Auto Repair Inc., 120 Federal St., Bays 3 and 4, Belchertown, MA 01007. Randy Letourneau, 570 Amherst Road, Belchertown, MA 01007. Welding, fabrication, and auto repairs.

CHICOPEE

CJC Mobile Homes Inc., 246 Murphy Lane, Chicopee, MA 01020. Jennifer Picard, same. Purchase and sale of mobile homes.

Viktant Transport Inc., 36 Melvin St., Chicopee, MA 01013. Victor Antonov, same. Trucking.

EAST LONGMEADOW

Talbot Home Services Corp, 526 Parker St., East Longmeadow, MA 01028. Elizabeth Ann Talbot, same. Home Services and maintenance.

GREAT BARRINGTON

Van Buren Legacy Inc., 4 Knob Hill Road, Great Barrington, MA 01230. Dan Ruderman, same. Media company.

GREENFIELD

New 2 U Dog Rescue Inc., 22 Conway Dr., Greenfield, MA 01301. Dawn-Marie Conway, same. Provide shelter and rehabilitation and find adoptive homes for canines.

HADLEY

Edward Hopkins Educational Foundation Inc., 438 River Dr., Hadley, MA 01035. Kathleen Tudryn, same. Charitable and educational purposes for enriching the educational experiences of students in the Hadley, Massachusetts Public Schools.

HOLYOKE

Holyoke Deli and Butcher Inc., 502 Westfield Road, Holyoke, MA 01040. Matt Frazier, 63 Squawfield Road, Westfield, MA 01085. Delicatessen and butcher shop.

Virk’s International Inc., 8-10 Green St., Holyoke, MA 01060. Saadatza Virk MR., 1029 Elm St. Apt # 3B, West Springfield, MA 01089. Retail Convenience.

NORTHAMPTON

Royal Talens North America Inc., 30 Industrial Dr., Northampton, MA 01060. Roelof Buldo Benning, Sophlalaan 46, P.O. Box 7300AA, Apaldoorn, The Netherlands. Sale of artistic paint, brushes, canvasses, color pencils, and stationary.

Sew Rite Inc., 137D Damon Road, Northampton, MA 01060. Kichun Park, same. Alteration store.

PITTSFIELD

Linden St. Gas Station Corp., 185 Linden St., Pittsfield, MA 01201. Jitendra Patel, 34 Green Place, Brockton, MA 02301. Gas station and convenience store.

SPRINGFIELD

Alfred Powell Construction Corporation, 11 Preston St., Springfield, MA 01109. Alfred Powell, same. Light construction.
JEPMAC Springfield MA Inc., 436 Parker Street, Springfield, MA 01129. Jean Pierre-Victor, 8232 S Christiana Ave., Chicago, IL 60652. Buffett restaurant, catering SVC.

Ministerio Vencedores Para Cristo Inc., 843 Beacon Circle, Springfield, MA 01119. Sylkia Rivera, same. Non-profit organization spreading the word of God in the area; feeding hungry and bring hope to needy.

Re-Anagen Inc., 76 Florida St., Springfield, MA 01109. Jerome Jason Whittington, same. Fund and pursue cure and reversal of hair loss through scientific research.

Smithfield Packaged Meat Sales Corp., 20 Carando Dr., Springfield, MA 01104. Sales.

Springfield Vietnamese Cultural Association Inc., 1 Lyndale St., Springfield, MA 01108. Anton Cai, same. Charitable, religious, educational, and scientific purposes to promote and raise funds for Vietnamese community cultural events; preserve history of Vietnamese population, language, music, and traditions.

Team Zolo Auto Club Inc., 116 Michon St., Springfield, MA 0115. Anthony Baez, 464 Dickinson St., Springfield, MA 01108. Uphold car show events to raise money for different non-profit organizations.

The Ecumenical Church, 32 Hampden St., Springfield, MA 01103. Reverend Timothy Paul, same. Charitable, religious, and religious-educational purposes.

WESTFIELD

Reliable Motion Inc., 27B Sycamore St., Westfield, MA 01085. Volodymyr Pylypiv, same. Transportation of motor vehicles.

WEST SPRINGFIELD

Balise K2 Inc., 122 Doty Circle, West Springfield, MA 01089. James Balise Jr., same. Automobile sales and service.

Technocare Inc., 12 Royce CT Apt. E6, West Springfield, MA 01089. Hetal Vaidya, same. Computer services and web designing.

US1 Express Inc., 533 Main St., West Springfield, MA 01089. Dildar Usmanov, same. Trucking.

WILBRAHAM

2ND2NoneBall Inc., 3 Sylvan Dr., Wilbraham, MA 01095. Anthony Bergeron, same. Basketball training, camps, clinics, programs.

Wilbraham Amisha Corporation, 461-465 Main St., Wilbraham, MA 01095. Sushilaben Patel, same. Convenience store.

WILLIAMSTOWM

American Land Partners Inc., 665 Simonds Road, Williamstown, MA 01267. Harry Patten, same. Manage real estate holdings of NLP Finance, LLC.

Chamber Corners Departments

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• Dec. 16: Salute Breakfast, 7:15-9 a.m., Castle of Knights, 1599 Memorial Dr., Chicopee. Sign up online at www.chicopeechamber.org.

• Dec. 17: Mornings with the Mayor, 8-9 a.m., hosted by Chicopee Industrial Contractors, 107 North St., Chicopee. Cost: free for chamber members.

 

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org
(413) 527-9414

• Jan. 21: Join with your fellow Greater Easthampton Chamber members, 5-8 p.m., as we elect directors and officers for 2016, along with annual awards voted by members. Hosted by the Delaney House, 3 Country Club Road, Holyoke. Sponsored by Easthampton Savings Bank. Business Person of the Year: Janel Jorda, Web-tactics Inc.
Business of the Year: Duseau Trucking, LLC. Community Service of the Year: Greg Malynoski, Look Memorial Park and Garden House. Presidents Award: to be announced at dinner. New this year,
Ambassador of the Year: to be announced at dinner. Tickets: $35 per person. Register online at easthamptonchamber.org.

 

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com
(413) 534-3376

• Dec. 16: Chamber After Hours, 5-7 p.m., hosted and sponsored by the Delaney House, 3 Country Club Road, Holyoke. Business networking event includes a 50/50 raffle, door prizes, and money (scratch ticket) wreath. Cost: $10 for members, $15 for the public. Call (413) 534-3376 or visit holyokechamber.com to sign up.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com
(413) 584-1900

• Jan. 6: January Arrive @ 5, 5-7 p.m., hosted by Country Hyundai, 347 King St., Northampton, sponsored by Acme Automotive Center. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Cost: $10 for members.

• Feb. 3: February Arrive @ 5, 5-7 p.m., hosted by Union Station, 125A Pleasant St., Northampton, sponsored by Keiter Builders Inc. and others TBA. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Cost: $10 for members.

 

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org
(413) 568-1618

• Dec. 18: Holiday Breakfast, 7-9 a.m., hosted by Westwood Restaurant & Pub, 94 North Elm St., Westfield. Platinum sponsor: Westfield State University. Gold sponsor: Savage Arms. Silver sponsors: Easthampton Savings Bank and Walmart. Call Pam at the  chamber office at (413) 568-1618 to register, donate a raffle prize, or sponsor the coffee bar.

• Jan. 11: Mayor’s Coffee Hour, 8-9 a.m., hosted by Tiger’s Pride Restaurant, Westfield Technical Academy, 33 Smith Ave., Westfield. Free and open to the public. Call Pam at the chamber office at (413) 568-1618 to register.

SPRINGFIELD REGIONAL CHAMBER

www.myonlinechamber.com
(413) 787-1555

• Jan. 6: Business@Breakfast, 7:15-9 a.m., hosted by Western New England University, Rivers Memorial Hall, 1215 Wilbraham Road, Springfield. Sponsored by United Personnel and Colony Care. We’ll look at the upcoming presidential election, and you can vote. Featuring political consultant Anthony Cignoli and live polling by the Western New England University Polling Institute. Cost: $20 for members ($25 at the door), $30 for non-members. For more information, call Sarah Mazzaferro at (413) 755-1313.

Daily News

SPRINGFIELD — On Dec. 21, 1891, a physical-education instructor named James Naismith introduced a new game to a class of young men in an otherwise unremarkable gymnasium at the YMCA International Training School in Springfield.

The objective of this game seemed simple: throw a round ball into a round basket tacked to a balcony 10 feet above the floor. The pace of the game was slow and its origins humble, but the new pastime spread quickly, and by 1894, basketball was being played in France, China, India, and more than a dozen other countries.

On Dec. 21, 2016, the Naismith Memorial Basketball Hall of Fame and the basketball community will celebrate 125 years of basketball, and will precede that date with a year of special activities and events.

“The Naismith Memorial Basketball Hall of Fame is proud to promote and preserve the game we love,” said John Doleva, president and CEO of the Naismith Memorial Basketball Hall of Fame. “The game has reached far more people than Dr. Naismith could have ever imagined, and we look forward to commemorating his legacy and the great game of basketball during this momentous anniversary.”

Beginning in 2016, the Hall of Fame will recognize the 125 best basketball venues, ranging from high-school gymnasiums to NBA arenas. Beginning this spring, the official Basketball Hall of Fame Twitter account (@hoophall) will host a number of basketball-themed countdowns, such as the top 125 basketball shoes of all time and the top 125 moments in the history of basketball. Fans are encouraged to use the hashtag #naismithday to share their special basketball moments and memories.

Aug. 19, 125 days before the 125th anniversary, will serve as the official countdown date for the 125th-anniversary auction on www.hoophall.com. Basketball fans will have the opportunity to bid on 125 collectibles of the game, including autographed enshrinement memorabilia from the Hall of Fame’s private collection.

The festivities will culminate with a one-day event on Dec. 21, 2016. Additional special events may be unveiled throughout 2016.

Daily News

SPRINGFIELD — The American Red Cross is seeking nominations for the 14th annual Hometown Heroes Breakfast, held to honor the selfless and humanitarian acts of the citizens of Western Mass.

The Red Cross wants to honor those who are enriching and transforming lives, be it through a heroic act that saved a life or through the donation of years of service to the public. At the breakfast on March 17, the Red Cross will showcase how local heroes change lives.

There are two ways to nominate a hero, either online or by downloading the form and returning it to the American Red Cross in Springfield. Nominees should demonstrate integrity, character, and leadership. Visit www.redcross.org/local/massachusetts/news-events. The nomination deadline is Dec. 31.

Daily News

GLASTONBURY, Conn. — United Bank announced that John Peculis, vice president and commercial real estate banking officer covering the Central Mass. and Metrowest markets, was appointed to Nichols College’s board of advisors.

Peculis, who is based at United’s 33 Waldo St. location in Worcester, joins a group of fellow alumni and others in participating in semi-annual board of advisor meetings, attending alumni events, and volunteering to help advance the college’s overall mission.

In addition, Peculis will serve as an ambassador for Nichols and use his personal and professional networks to promote the college, its students and alumni while increasing its profile in the region’s marketplace. He was appointed to this leadership role by the college’s vice president of Advancement.

Peculis joined United Bank in December 2014 and attended Nichols College from 1997 to 2001, where he graduated with a bachelor’s degree in management.

Daily News

CHICOPEE — Baystate Rug & Flooring announced it will be joining Lorraine’s Soup Kitchen & Pantry for its annual “Fill a Truck to Feed the Hungry” food drive. This year, the food drive will take place Saturday, Dec. 5 from 9 a.m. to 3 p.m. at the Stop & Shop on Memorial Drive in Chicopee.

This holiday season, Lorraine’s Soup Kitchen has developed a wish list to collect foods for families in need, which helps the food pantry collect a variety of foods that are needed for holiday meal preparation. During the food drive, volunteers will distribute the wish list and collect food and monetary donations.

“This is one of the most important charitable events that we participate in throughout the year,” said Joseph Montemagni, president of Baystate Rug & Flooring. “We have a great team of volunteers here that donate their time to make this food drive possible, which is important because so many families go without during the holiday season.”

Lorraine’s Soup Kitchen said 40 to 50 families, on average, are supported by the pantry daily.
“Lorraine’s is very excited that Baystate Rug will be teaming up with us for this food drive; the donations that we receive from this food drive help so many families in need during the holiday season,” said Andrea Marion, executive director of Lorraine’s Soup Kitchen and Pantry. “We are also proud to report that almost 90% of donations to Lorraine’s Soup Kitchen go directly to benefit people in need.”

For more information, contact Lorraine’s Soup Kitchen at (413) 592-9528.

Departments Picture This

Send photos with a caption and contact information to:  ‘Picture This’ c/o BusinessWest Magazine, 1441 Main Street, Springfield, MA 01103 or to [email protected]

 

 

Government Reception

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The Springfield Regional Chamber of Commerce staged its annual Government Reception on Nov. 19 at the Carriage House at Storrowton Tavern. More than 200 area elected officials and business leaders gathered for networking and updates on current initiatives. Top to bottom: state Rep. Angelo Puppolo (right)chats with Springfield Regional Chamber President Jeff Ciuffreda; Robert Ziomek, assistant vice president for Development at Western New England University and the chair of the chamber’s legislative steering committee, addresses the audience; state Rep. Stephen Kulik (right) talks with Rick Sullivan, president and CEO of the Western Mass. Economic Development Council.

 

Pynchon Award Winners

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The Advertising Club of Western Massachusetts recently honored the 2015 Pynchon Award winners at ceremonies at the Museum of Springfield History. The honorees are, from left: Harold Grinspoon, Sue Ellen Panitch, Ronn and Donna Johnson, and Gary Bernice.

A ‘Top Place to Work’

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For the fourth year in a row, the Boston Globe has named PeoplesBank a “Top Place to Work.” The bank competed with companies around the state for the honor and attributes its continued success to its “high-performance culture.” Pictured here with the awards are Douglas Bowen, president and CEO, and Janice Mazzallo, executive vice president and chief Human Resources officer.

 

Habitat Guatamala

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Volunteers and friends of Greater Springfield Habitat for Humanity (GSHFH) traveled to Tecpán, Guatemala recently to support the efforts of Habitat Guatemala, including local residents, in reaching 75,000 housing solutions. Top: Jennifer Schimmel (GSHFH executive director), Walt Tomala (GSHFH board president), Amy Scott, Ellen Moorhouse, Rose Vigdal, Susan Austin, Marg O’Conner, Aimee Giroux (GSHFH operations manager), Mark Rogerson, Stephen Messier, and Kim Rexford with other volunteers. Bottom: from left, Vigdal, Jillian Severinski, and Liz Persch are into their work.

 

Cutting the Ribbon

Pic This 8Marcotte Ford in Holyoke recently cut the ribbon on its new Marcotte Commercial Truck Center on Main Street. A host of city leaders, customers, and key stakeholders were on hand for the grand opening of the state-of-the-art facility, which the company believes will enable it to bring customer service to a new and even higher level.

Branching Out

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Farmington Bank recently announced its newest branch office in Western Mass. at 61 North Main St. in East Longmeadow amid a host of events and promotions, many of them involving the bank’s new spokesperson, former Red Sox hurler Tim Wakefield. The branch follows the opening of its first office in Massachusetts at 85 Elm St. in West Springfield in October. The new East Longmeadow office features an open floor plan with approximately 2,000 square feet of space, allowing customers to interact with Farmington Bank’s personal bankers without teller lines. The branch will also offer a drive-up window and a 24-hour drive-up ATM. To mark its entry into East Longmeadow, Farmington Bank is hosting a month-long grand-opening celebration at the branch from through Dec. 19.  A highlight is the Dec. 12 appearance of Wakefield, from 11 a.m. to 1 p.m., during the Bank’s Family Day event. Seen here with a likeness of the new spokeperson are, from left, Ken Burns, executive vice president and director of Retail Banking and Marketing; Collen Phelps, assistant branch manager; Steven Gardner, vice president and branch manager; and Michael Moriarty, senior vice president and Commercial Team leader.

Daily News

SPRINGFIELD — The Springfield Business Improvement District (BID) and the Springfield Central
 Cultural District are set to unveil the first annual Downtown Springfield Holiday Market. On Wednesday, Dec. 2 from 5 to 8 p.m., they will hold an official ribbon-cutting event with the Springfield Regional Chamber at the Springfield Gift Store, located at 1341 Main St. Refreshments will be served.

The retail sector employs more than 550,000 individuals in Massachusetts alone. With a succesful holiday market in the heart of downtown, the BID hopes to not only contribute to the revitalization efforts of downtown Springfield, but also encourage economic growth within the region by establishing downtown as a holiday shopping destination.

The month-long shopping event includes dozens of local retailers selling a wide variety of gifts, including a Springfield Gift Store selling items like downtown Springfield restaurant gift certificates, Springfield Falcons merchandise, toys from Springfield Museums, CityStage and Symphony Hall tickets, and much more. In addition, an Artisan’s Gallery offers dozens of handmade gifts, while full-time retailers such as Forget Me Not Florist, Simply Grace, Lux Boutique, Dilaura Naturals, and Walking in a Winter Wonderland are participating as well.

Santa Claus will visit the Springfield Gift Store every Saturday from 1 to 3 p.m. Visit the Springfield BID’s website, springfielddowntown.com, for other events happening in the Holiday Market.

Holiday Gift Guide Sections

Beating the Crowds

Louis and Kathy White

Louis and Kathy White say holiday shopping started early at A.O. White, and they have boxes and bags filled with items that have been gift-wrapped and are waiting to be picked up.

’Tis the season to be shopping, and local retailers say consumers began their annual holiday shopping for friends, family, and loved ones — and themselves — right after Halloween.

“Shoppers aren’t waiting until the last minute anymore,” said Nicole Sweeney, marketing manager for Eastfield Mall, adding that it seems that people are buying a few things each week after they get their paycheck.

“The old metric of measuring sales from Black Friday to Christmas is no longer accurate, and retailers have responded to the growing trend of people shopping early. Old Navy has had a sale almost every day since late October, and most of the national chain stores offered pre-Black Friday sales,” she told BusinessWest.

Lisa Wray agrees. The marketing director for Holyoke and Hampshire malls said their unofficial season kickoff took place on Veterans’ Day, as many people had the day off. “We’ve definitely seen an uptick in traffic since then, and a lot of stores started holding sales early, rather than waiting for Black Friday,” she said.

Louis White of A.O. White in East Longmeadow believes shoppers may have been inspired by the fact that the big-box stores put up Christmas decorations in October and held pre-holiday promotions in October. “It’s one thing we can thank them for,” he said. “People have been buying gifts here for weeks, and we have boxes and bags filled with items that we gift-wrapped and are waiting to be picked up and taken home.”

Kathy White agreed. “We’re seeing a lot of positive energy, and I think it will be a good year for specialty stores because of the service we provide and the uniqueness of our merchandise,” said Louis’s wife and business partner. “People are looking for novelty this year more than ever.”

Indeed, all signs point toward a very healthy sales season. The National Retail Foundation (NRF) expects sales in November and December (excluding autos, gas, and restaurants) to total $630.5 billion, which equates to an increase of 3.7, significantly higher than the 10-year average of 2.5%. Average spending per person is expected to reach $805, and surveys show that nearly 57% of people celebrating the holidays started buying gifts in early November.

“The window between Thanksgiving and Christmas is shorter this year, so retailers are offering really good deals,” said Carolyn Edwards, general manager for Lee Premium Outlets. “Our sales have been very promotion-driven. They started before Black Friday and will continue throughout the holiday season.”

Catering to Customers

Joy Leavitt, who owns KiddlyWinks in Longmeadow, says the store held two special events long before Black Friday to kick off the holiday season. The children’s toy store sent 12,500 catalogs to customers on a mailing list and invited them to attend an Adult Shopping Night that included hors d’oeuvres and raffles. More than 100 guests showed up and enjoyed the evening; and it was followed by a Wake Up with KiddlyWinks morning that attracted 50 shoppers who received discounts and free gift wrapping, along with coffee and donuts.

Joy Leavitt

Joy Leavitt says the holiday season is off to a great start at Kiddly Winks, and the response to two November sales promotions was fantastic.


“Our store is ready to go, and the shelves are stacked to the top. We had a nice, brisk beginning to the season and are really thrilled that people chose to shop here,” Leavitt said. “We’re starting our 30th year in business, and children who once received gifts from us are now parents or grandparents buying toys for their children.”

Louis White said A.O. White also offered incentives to its good customers. “We want to reward them around the holidays, but we are not sales-driven,” he noted. “We have generations of people who have shopped here and we really like to think we are a destination for special things.”

Edwards said footwear and apparel account for a significant portion of the gifts purchased during the holiday season at Lee Premium Outlets. “And we are anticipating a large sale of gift cards. They’re always our number-one seller, and as we get closer to Christmas, we always see an uptick in demand for them,” she told BusinessWest, explaining that they make an ideal gift, as the shopping season doesn’t officially end until Jan. 1, and many people crowd stores the day after Christmas to take advantage of post-holiday sales.

Wray said electronics are expected to be the winner this year when it comes to gifts. “People are buying tablets, iPhones, and mobile devices. We don’t have the actual data yet for sales, but they seem to be the hot gifts.”

Although the NRF says Americans plan to do almost half of their holiday shopping online this year, and one in five will use a smartphone to purchase holiday merchandise, local retailers say the joy of holiday shopping is an experience that can’t be duplicated by ordering remotely.

“Every single business has been affected by online shopping; it has changed the world. But we hope people make some of their purchases at local businesses and family-owned stores. We are the tapestry of the community and are so appreciative of the business,” Leavitt said, adding that KiddlyWinks looks for the hottest and best toys for children from February until September in advance of the holiday season, and when people shop locally, the tax dollars stay in the community.

Edwards believes people often go online to find what they want to purchase and compare pricing. “But nothing compares to seeing something, trying it on, and feeling the merchandise, so I don’t think online shopping will ever replace the experience of shopping in a store,” she said, adding that, when people are buying for others in a retail store, they often purchase something for themselves.

Indeed, the NRF says 54% of shoppers treat themselves during the holiday season. “People often come in with a shopping list and leave with a few things for themselves,” Louis White noted.

Optimistic Predictions

Although it’s too early to determine exactly how much people will spend this holiday season, the owners of local stores have done all they can to attract the growing number of people shopping early, as well as those who wait until the last minute. Weather can affect business and prevent people from going to their stores, but it has been an unseasonably warm fall, and they are optimistic about the 2015 holiday season.

“We’re thrilled, energized, and excited about this season,” Leavitt said. “I can’t predict anything yet, but I have a feeling it will be a very, very positive year.”

Louis White concurred. “We are off to a good start at ground level,” he said. “We merchandised and planned for an increase in sales, and since our biggest nightmare is that we will run out of items, we continue to reorder until the week before Christmas.”

Edwards said last holiday season proved to be a very good one at Lee Premium Outlets, and this one looks equally bright. “We have had a very busy fall, and we expect the momentum to continue.”

And Wray expects stores in the Holyoke and Hampshire malls to meet the NRF’s prediction of an increase of 3.7%.

All of which should add up to a very merry season for retailers and shoppers beginning their annual quest to find the perfect gift for everyone on their list.

Holiday Gift Guide Sections

Buying Local

It’s not always easy to find the perfect gift item for everyone on your list, but, thankfully, Western Mass. provides a plethora of options, from spa experiences to go-karts; from sporting events to concerts and museums; from art classes to a particularly unique landscaping service. Even better, all support local businesses and organizations and, in turn, boost the region’s economy. Happy holidays, and happy shopping!

Amherst Laser & Skin Care Center

264 North Pleasant St., Amherst

(413) 253-2214; amherstlaser.com

This state-of-the-art practice in downtown Amherst offers laser and aesthetic services ranging from facial and body rejuvenation to laser hair removal; from laser body sculpting to facials and peels, and much more. First-time consultations are complimentary. Promotions change on a regular basis, so check the website for prices and specials.

 

Black Birch Vineyard

155 Glendale Road, Southampton

(413) 527-0164; blackbirchvineyard.com

One of several wineries in Western Mass. that offer vineyard tours, Black Birch — whose owners call the vineyard “a family that moves wine and the nuanced process of creating it” — provides a number of gift-giving opportunities, from wine-tasting events to enrollment in a wine club that includes 12 seasonal bottles throughout the year at a 15% discount. Visit the website for more information on events and available wines.

 

Blue Heron Restaurant

Blue Heron Restaurant

Blue Heron Restaurant and Catering

112 North Main St.., Sunderland

(413) 665-2102; www.blueherondining.com

For a truly special night out, send someone to the center of Sunderland, to the historic, 150-year-old building that houses the Blue Heron, where Deborah Snow and Barbara White serve up an eclectic, seasonal menu based on fresh, local, sustainable ingredients. The food is a reflection of Snow’s grandmother’s teachings: “eat fresh and eat the season, and all of it with love.” Gift certificates aere available online.

 

Cap & Hitch of New England

2001 Riverdale St., West Springfield

(413) 73304178; capandhitch.com

Have a friend who loves his vehicle and is looking for ways to improve his ride? Whether you’re looking to upgrade a factory stereo, add Bluetooth hands-free integration, add an alarm system, or have a full stereo system installed, Cap & Hitch of New England has you covered. The store also offers heated seats, bike racks, snow plows, hitch accessories, tonneau covers, and much more.

 

Cathy Cross Fashion for Women

151 Main St., Northampton

(413) 585-9398; cathycrossfashion.com

Cathy Cross is a Northampton shop that offers fashion-forward designs as well as timeless classics, with options ranging from jeans to power-suiting, lots of dresses, casual and contemporary wear, and constantly rotating seasonal collections that focus on the current trends. Gift cards are available in any demonination, and can be purchased at the store or online.

 

Symphony Hall

Symphony Hall

CityStage/Symphony Hall

One Columbus Center, Springfield

34 Court St. Springfield

(413) 788-7033; symphonyhall.com

There’s always plenty of variety at Springfield’s premiere entertainment venues, which features, this season, “Moondance – the Ultimate Van Morrison Tribute Concert,” “Sing Along with the Muppet Movie,” “Best of Boston Comedy Festival: Italian Comedians,” “Yesterday and Today: The Interactive Beatles Experience,” “Adam Trent: The Futurist,” and much, much more. Visit the website for a full calendar and to purchase gift cards.

 

Gateway City Arts

Gateway City Arts

Gateway City Arts

92 Race St., Holyoke

(413) 650-2670; gatewaycityarts.com

Conveniently located in the heart of Holyoke’s Arts and Innovation District, and host to a plethora of studios, galleries, and event spaces, Gateway City Arts a co-working space for artists and creatives in a variety of disciplines. Among its many programs, the center offers art classes for the casual creator and the professional artist. Check online for the latest offerings, and give someone the gift of inspiration.

 

The Goat Girls

(413) 461-6832; thegoatgirls.com

The Goat Girls is the Valley’s best and newest solution to invasive plants, like multiflora rose and bittersweet, and irritants like poison ivy and sumac. Goats are delivered to the property to be cleared for several days or weeks. Agile, hardy, yet lightfooted, they can get to hard-to-reach parts of your property and gently, yet quickly, clear unwanted brush. Gift certificates are available online.

 

KiddlyWinks

801 Williams St., Longmeadow

(413) 567-0688; kiddlywinks.com

KiddlyWinks takes pride in its selection of award-winning and hard-to-find, unique toys for children of all ages. The focus is on children’s toys that inspire as well as entertain, including a wide selection of arts and crafts toys for kids of all ages, from preschool through teens. Check out the website for staff recommendations, lists of award-winning toys, and to place orders online. Free shipping on all orders over $100.

 

PetSimpl

PetSimpl

PetSimpl

[email protected]; petsimpl.com

Millions of pets are lost each year, and microchips are helpful only if your pet is found and scanned. Even if found, fewer than 50% of pets with microchips are returned to their owners. With its innovative pet-tracking product, called Pip, PetSimpl raises the bar in terms of quality, comfort, and ease of use. Pip is smaller than other trackers and attaches comfortably to your pet’s collar. Order the product and a subscription plan online.

 

Pioneer Valley Balloons

130 Cross Path Road, Northampton

(413) 218-7823; pioneervalleyballoons.org

Pioneer Valley Balloons has been providing hot air balloon rides for people of all ages for more than 25 years — an experience guaranteed to create memories that will last a lifetime. Choose from a sunrise or sunset excursion on a balloon manned by owner and chief pilot Lisa Fusco. The cost is $250 for a group excursion, $700 for a private ride for two, and specials are occasionally available. Gift certificates may be purchased online.

 

Pioneer Valley Indoor Karting

Pioneer Valley Indoor Karting

Pioneer Valley Indoor Karting

10 West St., West Hatfield

(413) 446-7845; pioneervalleykarting.com

A 23,000-square-foot track offers an area where karts can reach speeds up to 40 mph. The 1,000-foot road course challenges the most experienced drivers through seven left turns and four rights. Every race is timed down to .001 of a second, and each driver will receive a time sheet after their race to compare. Kids 8 and older can ride as well as adults. Purchase special race packages and gift certificates online.

 

Refresh Whitening Spa

16 Gerrard Ave., East Longmeadow

(413) 732-6281; emadental.com

Emirzian, Mariano & Associates, a general, esthetic, and prosthodontics dental office, now offers a new concept in teeth whitening and dental hygiene delivery. With several whitening options available, the team helps each customer select the best method for them. Services include a 60-minute cleaning and whitening, 30- and 60-minute whitenings, and more. Gift certificates are available.

 

Ski Butternut

380 State Road, Great Barrington

(413) 528-2000; www.skibutternut.com

Skiing and snowboarding definitely make those New England winters more tolerable. This family-oriented ski area in Great Barrington provides 110 acres of skiing spread across 22 trails. If you are shopping for someone who loves the outdoors, a gift certificate to Ski Butternut may open the doors to a new passion. If they’re already hooked on skiing, a lift ticket will be most appreciated. Check out the website for prices and deals.

 

SkinCatering Massage & Skincare

1500 Main St., Upper Level, Springfield

(413) 282-8772; skincatering.com

Pamper someone special with a massage and facial combo, or, better yet, book a one-hour couples massage and enjoy a true spa experience together. SkinCatering offers a release from the hectic holidays, and after all the stress and strain, an extra-special, very personal gift is just what the doctor ordered. Gift certificates are available in any amount online or in person.

 

Springfield Falcons

45 Falcons Way, Springfield

(413) 739-4625; falconsahl.com

A great deal for big-time hockey fans and folks who simply enjoy a fun night out with the family, Falcons games are reasonably priced entertainment in Springfield’s increasingly vibrant downtown. The AHL affiliate of the NHL’s Columbus Blue Jackets, the Falcons play home games through April at the MassMutual Center. Purchase tickets at the box office or online.

 

Springfield Museums

1 Edwards St., Springfield

(413) 263-6800; springfieldmuseums.org

Explore “Cabinets of Curiosity” at the George Walter Vincent Smith Art Museum, “Still of the Night: Nocturne Scenes by Currier & Ives” at the D’Amour Museum of Fine Arts, “Firearms of Famous People” at the Wood Museum of Springfield History, planetarium lectures at the Springfield Science Museum — and those are just a tiny sampling of the current offerings at the Quadrangle. A Springfield Museums membership provides access to all of it, and is a great gift.

Joseph Bednar can be reached at [email protected]

Briefcase Departments

MGM Springfield Outlines Evolving Plans for Casino Design

SPRINGFIELD — MGM Resorts recently detailed how and why the MGM Springfield design has evolved over the last four months. In a public presentation at CityStage in downtown Springfield, MGM executives, led by President Bill Hornbuckle, walked hundreds of attendees through the enhanced design plan, highlighting changes that allow for both design and operational efficiencies. The late-afternoon forum was hosted by Mayor Domenic Sarno and his economic-development team, led by Chief Development Officer Kevin Kennedy. “We are very proud of MGM Springfield’s improved design,” Hornbuckle said. “Our commitment to the city of Springfield, the region, and the Commonwealth has never wavered. Today, I am hopeful that people will see it has only gotten stronger. We are as ready as we have ever been to help return downtown Springfield to its glory days.” The MGM team presented a detailed comparison of commitments in the May 2013 host-community agreement and the new design plan, with an amenity layout resulting in a less than 1% adjustment in square footage to be experienced by customers. While some amenities, such as the child-care facility and retail, have grown in size, other operational and back-of-the-house spaces were reduced through design efficiencies. A redesign was made public earlier this fall when MGM Springfield announced it was moving the 250-room hotel along Main Street and market-rate apartments off-site. With the changes, MGM hopes to further engage Main Street while promoting ancillary development opportunities with off-site market-rate apartments. MGM is currently negotiating the purchase of 195 State St., the former Springfield School Department headquarters, to move forward with a housing redevelopment at that property. Brian Packer, MGM’s vice president of construction and development, joined Hornbuckle on stage, giving a construction update. Packer said that the company already has spent more than $23 million on MGM Springfield construction and employed 675 construction workers. Many of those workers were involved in the renovation of the new Mission on Mill Street, providing an updated, secure facility that will house a rehabilitation program, giveaway center, and business offices. Additionally, Packer laid out a sequence of construction events that will lead up to the September 2018 opening. The company estimates it will now cost more than $950 million to open MGM Springfield. Original estimates were expected to exceed $860 million, including capitalized interest and land-related costs. “MGM Springfield is not only the largest development project Western Massachusetts has ever seen, it is starting to rival the investment of the most-talked-about about development projects in the Commonwealth,” said Michael Mathis, MGM Springfield president. “We developed this presentation to provide transparency on our process. The people of Western Massachusetts want to be excited about the once-in-a-lifetime opportunity that is MGM Springfield. We know maintaining a level of positive energy is our responsibility. Major demolition, large contract awards, and exciting opportunities to get involved are all part of the next phase, which will start very soon.” MGM is scheduled to present a comprehensive cost and design analysis to the Mass. Gaming Commission on Dec. 3. The mayor and City Council must still approve the updated site plans before MGM can go forward with its design-approval process.

Massachusetts Gains 11,000 Jobs in October

BOSTON — The state’s total unemployment rate remained at 4.6% in October, the Executive Office of Labor and Workforce Development announced Thursday. The preliminary job estimates from the Bureau of Labor Statistics indicate Massachusetts added 11,000 jobs in October. The largest over-the-month job gains occurred in the education and health services; professional, scientific, and business services; and other services sectors. Year-to-date, Massachusetts has added 62,800 jobs. The Bureau of Labor Statistics also revised preliminary job estimates for September that originally indicated Massachusetts lost 7,100 jobs. BLS revised estimates for September show the state lost 2,200 jobs. The October preliminary estimates show 3,396,900 Massachusetts residents were employed during the month, and 164,000 were unemployed, for a total labor force of 3,560,900. The labor force decreased by 8,700 from 3,569,600 in September, as 9,600 fewer residents were employed and 900 more residents were unemployed over the month. Over the year, the state’s seasonally adjusted unemployment rate fell 0.9% from 5.5% in October 2014. There were 32,000 fewer unemployed persons over the year compared to October 2014. The October state unemployment rate remains lower than the national rate of 5.0% reported by the Bureau of Labor Statistics. “Massachusetts continues to add jobs, and the labor market is strong. We frequently hear from employers that they have jobs to fill, which is a good position for the state to be in,” Labor and Workforce Development Secretary Ronald Walker II said. The state’s labor-force-participation rate — the total number of residents 16 or older who worked or were unemployed and actively sought work in the last four weeks — decreased 0.2% point to 64.7% over the month. The labor-force-participation rate over the year has decreased 0.8% compared to October 2014. The largest private-sector percentage job gains over the year were in professional, scientific, and business services; construction; other services; leisure and hospitality; and education and health services.

Chamber Corners Departments

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
(413) 253-0700

• Dec. 2: Ribbon cutting and grand opening, noon, at Advanced Auto Parts, 346 Russell St., Hadley. The chamber will welcome one of its newest members. Advance Auto Parts will offer 10% off for its grand opening.

• Dec. 4: Merry Maple, 3-6:30 p.m., Amherst Town Common. Serving hot chocolate provided by the Works as well as a face- painting station. There will be arts and crafts in the Town Room at Town Hall, as well as cider doughnuts and hot apple cider served on the common. The Amherst Middle School chorus will perform on the front step, tree lighting, and the UMass marching band will escort Santa in a fire truck.

• Dec. 9: Holiday Party, 5-7 p.m., at PeoplesBank, 56 Amity St., Amherst. Join the chamber and enjoy appetizers and beverages with colleagues.

 

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• Dec. 3: Holiday Party, 4:30-6:30 p.m., at the Collegian Court Restaurant, 89 Park St., Chicopee. This event is free for members.

• Dec. 16:  Salute Breakfast, 7:15-9 a.m., at the Castle of Knights, 1599 Memorial Dr., Chicopee. Sign up online at www.chicopeechamber.org.

• Dec. 17:  Mornings with the Mayor,  8-9 a.m., at Chicopee Industrial Contractors, 107 North St., Chicopee. This event is free for members.

 

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org
(413) 527-9414

• Dec. 3: Holiday tree lighting and visit from Santa, 6:30-8 p.m., at Pulaski Park, Easthampton.

• Dec. 4: Greater Easthampton Chamber Snow Ball, 6-11 p.m., at the Garden House, Look Park. An old-fashioned, elegant, holiday affair. Sit-down dinner featuring Meyers Catering, live music, and dancing featuring Maxxtone. Dress in style, black tie optional.

 

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com
(413) 534-3376

• Dec. 9: Holiday Business Breakfast, 7:30-9 a.m., at the Delaney House, One Country Club Road, Holyoke. Sponsored by Holyoke Gas & Electric, Health New England, United Bank, and the Republican-El Pueblo Latino-MassLive. Business networking and salutes while enjoying a hearty buffet breakfast. Cost: $22 for members in advance, $28 for non-members and at the door. Call the chamber at (413) 534-3376 or online at holyokechamber.com to sign up.

• Dec. 16: Chamber After Hours, 5-7 p.m., hosted  and Sponsored  by the Delaney House, One Country Club Road, Holyoke. Business networking event includes a 50/50 raffle, door prizes, and money (scratch ticket) wreath. Cost: $10 for members, $15 for the public. Call the chamber at (413) 534-3376 or visit holyokechamber.com to sign up.

 

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com
(413) 584-1900

• Dec. 2: December Arrive @ 5, 5-7 p.m., at Hampshire Council of Governments, Northampton. Sponsored by Applied Mortgage. Cost: $10 for members.

Agenda Departments

Lectures, Tours at Springfield Museums

December: The Springfield Museums’ monthly tour and lecture schedule continues in December with the popular Museums à la Carte lectures, which take place each Thursday at 12:15 p.m. in the D’Amour Museum of Fine Arts. Admission is $4 ($2 for members of the Springfield Museums); visitors are invited to bring a bag lunch (cookies and coffee are provided). For more information about Museums à la Carte, call (413) 263-6800, ext. 488. This month’s lectures include “Secrets of Leonardo da Vinci’s Virgin of the Rocks Revealed” (Dec. 3), in which Andrew Linnell, author and lecturer from the University of Michigan, unlocks the riddles of da Vinci’s two mysterious paintings of the Virgin Mary; “Cabinets of Curiosity: Historical and Contemporary Interpretations” (Dec. 10), in which Heather Haskell, director of the D’Amour Museum of Fine Arts and the George Walter Vincent Smith Art Museum, provides historical context for the current exhibit at the George Walter; and “The Star of Bethlehem: Investigating an Ancient Mystery” (Dec. 17), in which Richard Sanderson, curator of Physical Science, Springfield Science Museum, and Jack Megas, planetarium educator, Springfield Science Museum, explore one of history’s most enduring mysteries. No à la Carte lectures will be held on Dec. 24 or Dec. 31. As part of the Museums’ members-only Continuing Conversations series, museum docents Deena Maniscalchi and Pat McCarthy will also lead a guided gallery discussion at the George Walter Vincent Smith Art Museum following the Dec. 10 lecture. On Friday, Dec. 4, the Springfield Science Museum’s large rooftop telescope will be open for public skygazing at 7:30 p.m. as part of the Stars Over Springfield observatory series. These programs are organized by the museum and the Springfield Stars Club, and take place on the first Friday of each month. Each event features an introductory talk on topics such as space exploration, seasonal sights of the night sky, current astronomical research, or upcoming events like eclipses or comet appearances. This month’s featured speaker will be Alan Rifkin, Springfield Stars Club president, whose talk is titled, “Astronomy Gifts: All I Want for Christmas or Chanukah Is…” Stars Over Springfield programs are best suited for families with children ages 8 and older; however, younger children are also welcome. Admission is $3 for adults and $2 for children 17 and under. These programs are held rain or shine. If it is cloudy, a planetarium show will be presented in place of telescope viewing. For information about astronomy programs at the museum, call (413) 263-6800, ext. 318.

 

Affordable Care Act Breakfast Seminar

Dec. 3: Insurance Center of New England (ICNE) will host a breakfast seminar covering a range of financial topics related to the Affordable Care Act, also known as Obamacare. The seminar will be held at the Delaney House, 3 Country Club Road, Holyoke. Registration begins at 8 a.m., and the seminar gets underway at 8:30 a.m. This event is free and open to the public, and a hot breakfast will be served. RSVP for the seminar by Monday, Nov. 23 by calling (413) 750-7150 or e-mailing Erika Noble at [email protected]. Keynote speakers for the seminar include Peter Whalen, regional manager for CheckWriters Payroll, who will be discussing IRS Forms 1094 and 1095, and Shemeka Browne-Pohlman, ACA compliance specialist with Insurance Center of New England, who will be discussing the so-called ‘Cadillac tax.’ “For 2016, another level of implementation is taking place with the Affordable Care Act, so it’s important for individuals, families, and business owners to stay informed of their rights and responsibilities under the act,” said William Trudeau, president and CEO of ICNE. “This seminar is another example of our commitment to serving as an information resource regarding the often-complex world of insurance.”

Amnesty Day for Computer Parts

Dec. 12: Goodwill Industries of the Pioneer Valley will hold an Amnesty Day from 10 a.m. to 3 p.m. at each of its eight retail stores in Hampden and Hampshire counties, as well as at the corporate office located at 570 Cottage St. in Springfield. Visit www.ourgoodwill.org for individual store information. Any brand of computer or computer components will be accepted at no charge to the donor through a partnership with Dell. This free program promotes responsible recycling while diverting e-waste from landfills. Dell Reconnect, as the partnership is called, makes getting rid of old technology easy as well as free. Make sure to remove your personal data from hard drives or other storage media before donating to Goodwill. Bring monitors, scanners, mice, printers, keyboards, speakers, cords, and cables. Television sets will not be accepted, however. “Dell has come up with an innovative way to reduce e-waste and recycle old computers,” said Steve Mundahl, Goodwill Industries president and CEO. “Previously, we had to charge consumers for each piece of electronics they wished to donate, as we were unable to find a suitable vendor. Partnering with Dell means this is now free to the consumer. And all donations help us forward our mission of helping people with disabilities and other barriers to employment get jobs.” In addition to its retail stores, Goodwill Industries of the Pioneer Valley offers employment and training programs, adult foster care, and community-based day services.

Daily News

SPRINGFIELD — The Springfield Museums’ Culture & Cocktails series continues with a special evening titled “Merry & Bright” on Thursday, Dec. 10 from 5 to 8 p.m. at the Springfield Science Museum. Guests can view the entries in this year’s gingerbread competition, “Seussian Holiday”; enjoy Motown classics; and try their hand at cookie decorating with Mark the Baker of the Log Cabin.

The Museum Store will also be open, with Museum members entitled to take 20% off their entire purchase (10% off for non-members), with free gift wrapping for all shoppers. Catering at all Culture & Cocktails events is by Log Rolling Catering. The December event will feature hors d’ouevres and other treats all included with admission, as well as a cash bar. Admission is $5 for members and $15 for non-members. To reserve tickets, visit springfieldmuseums.org or call (413) 263-6800, ext. 255. All attendees must be age 21 or older.

Culture & Cocktails are after-five events held at one of the four museums on the Quadrangle campus. Each event’s theme is inspired by the Springfield Museums’ extensive collections, special exhibits, and holiday celebrations. The series continues with “Indulgence: An Evening of Wine and Chocolate at the George Walter Vincent Smith Art Museum” on Thursday, Feb. 4. More event information is available at springfieldmuseums.org and facebook.com/culturecocktails.

Daily News

SPRINGFIELD — MGM Resorts detailed on Wednesday how and why the MGM Springfield design has evolved over the last four months. In a public presentation at CityStage in downtown Springfield, MGM executives, led by President Bill Hornbuckle, walked hundreds of attendees through the enhanced design plan, highlighting changes that allow for both design and operational efficiencies. The late-afternoon forum was hosted by Mayor Domenic Sarno and his economic-development team, led by Chief Development Officer Kevin Kennedy.

UpdatedRenderingMGM111915“We are very proud of MGM Springfield’s improved design,” Hornbuckle said. “Our commitment to the city of Springfield, the region, and the Commonwealth has never wavered. Today, I am hopeful that people will see it has only gotten stronger. We are as ready as we have ever been to help return downtown Springfield to its glory days.”

The MGM team presented a detailed comparison of commitments in the May 2013 host-community qgreement and the new design plan, with an amenity layout resulting in a less than 1% adjustment in square footage to be experienced by customers. While some amenities, such as the child-care facility and retail, have grown in size, other operational and back-of-the-house spaces were reduced through design efficiencies.

A redesign was made public earlier this fall when MGM Springfield announced it was moving the 250-room hotel along Main Street and market-rate apartments off-site. With the changes, MGM hopes to further engage Main Street while promoting ancillary development opportunities with off-site market-rate apartments. MGM is currently negotiating the purchase of 195 State St., the former Springfield School Department headquarters, to move forward with a housing redevelopment at that property.

Brian Packer, MGM’s vice president of construction and development, joined Hornbuckle on stage, giving a construction update. Packer said that the company already has spent more than $23 million on MGM Springfield construction and employed 675 construction workers. Many of those workers were involved in the renovation of the new Mission on Mill Street, providing an updated, secure facility that will house a rehabilitation program, giveaway center, and business offices. Additionally, Packer laid out a sequence of construction events that will lead up to the September 2018 opening.

The company estimates it will now cost more than $950 million to open MGM Springfield. Original estimates were expected to exceed $860 million, including capitalized interest and land-related costs.

“MGM Springfield is not only the largest development project Western Massachusetts has ever seen, it is starting to rival the investment of the most-talked-about about development projects in the Commonwealth,” said Michael Mathis, MGM Springfield president. “We developed this presentation to provide transparency on our process. The people of Western Massachusetts want to be excited about the once-in-a-lifetime opportunity that is MGM Springfield. We know maintaining a level of positive energy is our responsibility. Major demolition, large contract awards, and exciting opportunities to get involved are all part of the next phase, which will start very soon.”

MGM is scheduled to present a comprehensive cost and design analysis to the Mass. Gaming Commission on Dec. 3. The mayor and City Council must still approve the updated site plans before MGM can go forward with its design-approval process.

Sections Technology

How Come the Message So Often Gets Lost in Translation?

By STEVE SHAW

 

Steve Shaw

Steve Shaw

Most companies and organizations do an admirable job when it comes to communicating with employees. That rumored merger, those pending layoffs, a change in leadership, or implementation  of a new health plan are the classic reasons for reaching out and touching someone in the cubicle down the hall.

So, how come the message from the IT department often gets lost in translation?

Technology can be a scary thing, and oftentimes, it’s treated that way. The IT department is happy to be left alone to its bits and bytes, while the communications department says, “just let us know when we’re going to be down for maintenance or need to teach people how to use that new software.”

That way of thinking is no longer valid in today’s technology-driven economy.

According to the global professional services company Towers Watson, companies with highly effective internal communications had 47% higher total returns to shareholders versus companies with the least effective internal communications programs over the last five years.

A Gallup poll says 70% of U.S. employees are not engaged and that disengaged employees cost our economy $450 to $550 billion a year in lost productivity. The Work Foundation, a U.K.-based, nonprofit think tank, says organizations that increase practices related to engagement by just 10% increase profits by an average of $2,400 per employee per year. Do I have your attention now?

One of our healthcare clients, a mid-sized hospital system with 12,000 employees, is implementing a new hyper-converged infrastructure, totally revamping its approach to networking, data storage, and computing. This two-year effort comes at a time when hospitals, mandated by the federal government to adopt expensive electronic health record (EHR) systems, are asked to do more with fewer resources.

The new infrastructure will do that, cutting datacenter construction costs by millions and allowing the IT department to become faster and more efficient. They’ll even be able to monetize their new technology investments by offering services to the outside world. But that’s what’s in it for IT. What about the doctors, nurses, and administrators who just want to be able to access their work data from any device, anytime, from anywhere?

We recommend beginning the communications process by putting yourself in your customer’s head. They want the software they depend on to do their jobs to be available whenever they need it. They have little sympathy for outages, maintenance windows, and the availability of a technician to fix an issue when it arises. In most cases, they have little concern for operating systems, storage hardware and software, or data-center design.


Go HERE for a chart of area telecom/voice/data providers


In that case, IT communications to an organization should come down to answering three basic questions.

• What are you doing and why? Use metaphors and real-life examples to put the answer into an easily relatable context. Try something like this: “why are we implementing a new network infrastructure? Think about how much data we all produce, share, and store each year. If you printed it all out, the paper alone would fill an 80,000-seat football stadium. Now, think about the secure network needed to handle that information, the machines needed to store it safely, and the system needed to protect it all in the event of a natural disaster. That’s why we’re doing what we’re doing.”

• How does the technology directly benefit the ability of people to do their jobs? Eliminate the jargon. The people who know the difference between ESX and Hyper-V will seek you out if they want to get technical. Your message? “Our new network will practically eliminate outages, support service times will improve dramatically, maintenance windows will go away, and if a piece of hardware fails, our backup kicks in immediately with virtually no interruption.” People generally don’t need to know how it works. They just want to know how it affects them. Resist the temptation to explain further.

• What do I need to do now? Be specific, but be reassuring. People customize their desktops and develop their own unique way of working. They also feel that, just when they finally get the handle on how to access the ‘E’ drive and navigate to where their data is stored, someone in IT decides to perform an upgrade that has them throwing a shoe at their computer screen. Sympathize. Produce easy-to-read checklists, develop logical implementation schedules, and communicate on a regular basis when things change. A single e-mail won’t do the trick.

The bottom line when it comes to communicating IT initiatives is this: you’re asking people to change (sometimes in a big way). There’s natural resistance to it, and it takes time. Don’t just tell them what, when, and why. How it will make their life easier is most important. Don’t be afraid to ask for input. You know what you want people to do. You just want to get them to think it was their idea.

You can’t communicate too much if the message is relevant and substantial. You can communicate too much if it’s overly technical and isn’t easy to internalize. Finally, choose your vehicle wisely. A one-time e-mail or fancy newsletter may find its way to the “I’ll read it later” file. Be creative. A mixture of written communication, live events, and interactive forums are critical for long-term buy-in.

Remember, IT is highly technical, but it’s not rocket science. Don’t confuse communicating the end result with a need to tell people how you got there.

Steve Shaw has spent more than three decades in the marketing and communications industries as a television reporter, production agency founder, and multi-media network executive. He is the vice president of Marketing and Communications for Holyoke-based VertitechIT, a business and healthcare IT networking and consulting firm; [email protected]

Briefcase Departments

Difference Makers Nominations Due Nov. 20

WESTERN MASS. — Do you know someone who is truly making a difference in the Western Mass. region?
BusinessWest invites you to nominate an individual or group for its eighth annual Difference Makers program. Nominations for the class of 2016 must be received by the end of the business day (5 p.m.) on Friday, Nov. 20. Nominations can be completed online HERE and clicking ‘Our Events.’ Difference Makers was launched in 2009 as a way to recognize the contributions of agencies and individuals who are contributing to quality of life in this region.

Four Nonprofits to Share Space at GCC’s Downtown Center

GREENFIELD — Four nonprofit organizations that serve Western Mass. will share office space at Greenfield Community College’s Downtown Center as a base for building stronger relationships with the people and organizations of Franklin County. The Community Foundation of Western Massachusetts, the Economic Development Council of Western Massachusetts, Leadership Pioneer Valley, and the Women’s Fund of Western Massachusetts will each staff the office one day a week. “In general, the idea behind this partnership is that we are stronger together,” said Katie Allan Zobel, president and CEO of the Community Foundation of Western Mass. (CFWM). “We’re all better, more effective, and more well-informed when we can share our resources, information, and energy.” She noted that the Community Foundation has had an office at the GCC Downtown Center since January 2014. “GCC President Bob Pura generously provided us with a space where we could hold regular office hours, offer training opportunities, and have donor conversations that would be more convenient for those we served in the Upper Valley. This has resulted in many, many more conversations and, thus, more learning about the specific issues and needs in Franklin County.” Allan Zobel continued, “we realized that other organizations serving the Pioneer Valley without offices in Franklin County might also benefit from using this space. Since the CFWM was only using the office one or two days a week, it seemed obvious that others could benefit from sharing the space with us. Bob agreed. After several conversations, the groups selected days of the week each would hold office hours and one day a month when all the groups would gather to update each other on work and to explore possible collaborations.” Pura, applauding the new collaboration, added, “this is a win for each organization, a win for the community, and especially a win for those who will benefit directly from this collaboration. As I have said on many occasions, this community is a best practice for collaborations, and this adds to that body of evidence.” Lora Wondolowski, executive director of Leadership Pioneer Valley, noted that “Leadership Pioneer Valley is committed to the whole region, but having a primary address in Springfield can be offputting for those in Franklin County. We look forward to expanding our presence in the community and to getting beyond the traditional boundaries that separate Western Mass. counties and organizations. I believe there is power in this collaboration that will be greater than the sum of what each organization is doing individually.” Added Rick Sullivan, president and CEO of the Economic Development Council, “it is important to have a physical presence in Franklin County and to build working relationships with the leaders, businesses, and citizens of the County. Bob Pura has been very helpful in providing this opportunity for our four organizations to have a base in Franklin County.” Finally, Elizabeth Barajas-Román, CEO of the Women’s Fund, said that “Franklin County residents can teach us a lot about how to work together for greater impact. This partnership with like-minded organizations is a terrific example of how we are deepening our understanding of the region and each other.”

EANE Announces Findings of Salary & Budget Survey

AGAWAM — The Employers Assoc. of the NorthEast announced its findings from the 2015-16 Salary & Budget Survey, with close to 100 companies participating from Massachusetts, Connecticut, and Rhode Island. The survey results include numerous breakout reports to meet employers’ diverse data requirements for compensation planning, including salary and pay increases based on industry segment, job category, and more. The survey addresses salary increases for the period of July 2014 to June 2015, and also forecasts salary changes for July 2015 to June 2016. Overall, manufacturing employers participating in the survey indicated employees received, on average, a 2.7% increase for 2014-15, while non-manufacturing participants averaged a 3.0% increase. Both categories are holding steady with the forecast for pay raises. Manufacturing participants projected an overall 2.8% increase for 2016, while the non-manufacturing group forecasted a 2.6% increase, on average. Factored into the data are companies that reported there would be no increase or decrease. “Given the multitude of other factors competing for funds — from healthcare and other benefit costs to capital investments — it is not surprising to see limited increases,” said Mark Adams, director of HR Solutions for the Employers Assoc. “That said, we know that employers want to give raises to keep top talent.” For a full summary of results, visit eane.org/salary-budget-survey-results.

Redevelopment Authority Approves Two Proposals

HOLYOKE — The Holyoke Redevelopment Authority (HRA) board reviewed and accepted two private investment proposals at its Oct. 21 meeting, directing Planning & Economic Development staff to negotiate and finalize agreement terms over the next few weeks in accordance with the city’s Urban Renewal Plan (URP) titled “Connect. Construct. Create. — A Plan for the Revitalization of Center City Holyoke.” The first proposal, by WinnDevelopment, would create approximately 100 units of mixed-income housing for rent at 216 Appleton St., with on-site parking on the first level of the building, community space, and on-site leasing offices for tenants. The development concept for the property will seek funding through historic preservation and housing tax credits over the next two years, which Winn has abundant experience securing for similar mill-redevelopment projects throughout Massachusetts. The project is estimated to represent a $38 million investment. The second proposal, submitted by Bueno y Sano/Good & Healthy Inc., intends to temporarily lease land between Main and Race streets along the second-level Canal Walk to establish a mobile-food-truck operation that would produce a new line of smoked-meat menu items, for sale both on site and at its stores in Northampton, Springfield, West Springfield, Amherst, and Acton, as well as Burlington, Vt. Bueno y Sano is a Western Mass.-based, family-owned restaurant business serving burritos, tacos, quesadillas, and salads. The operations are expected to be set up during the spring of 2016. “We’re happy to be part of the excitement in Holyoke,” said Bob Lowry, owner of Bueno y Sano/Good & Healthy Inc. “There is a strong sense of possibility and purpose. That is a great combination.” Mayor Alex Morse praised the Redevelopment Authority for its actions, noting that “the success in attracting projects like these isn’t a coincidence. It takes many years of aggressive marketing and hard work to make sites ready for private interest and successfully execute the city’s Urban Renewal Plan. I thank WinnDevelopment and Bueno y Sano for their interest to invest here and look forward to welcoming them to Holyoke.”

Company Notebook Departments

MassMutual Reports Record $1.7 Billion Dividend Payout

SPRINGFIELD — MassMutual’s board of directors approved an estimated dividend payout of $1.7 billion for 2016 to its eligible participating policyowners — a nearly $100 million increase over 2015, and the fourth consecutive year it has reached a new record. The 2016 payout also reflects a competitive dividend interest rate of 7.1% for eligible participating life and annuity blocks of business, maintaining the same rate as both 2014 and 2015.  “Today is a special day where the commitment we’ve made our policyowners is brought to life through our annual dividend payout,” said Roger Crandall, MassMutual’s chairman, president, and CEO. “Through nearly our entire history, our policyowners have received an annual dividend regardless of what is happening in our world — whether it’s through world wars, pandemics, market crashes, and most recently, a historically low interest-rate environment where even three-month Treasury bills are yielding zero percent.” While dividends are not guaranteed, MassMutual has consistently paid them to eligible participating policyowners since the 1860s. The 2016 dividend marks nearly two decades that the company has consecutively announced an estimated dividend payout exceeding $1 billion. “As a mutual company, operating for the benefit of our policyowners and members, we are thrilled to share our collective and cooperative success,” Crandall said. “Our consistent payment of dividends is proof of the enduring financial strength and stability we provide, as well as the resiliency of our long-term strategy.” Among the key contributors to MassMutual’s dividend payout are its retirement-services and international insurance businesses, as well as its asset-management subsidiaries, such as Babson Capital Management LLC, Baring Asset Management Limited, Cornerstone Real Estate Advisers LLC, and OppenheimerFunds Inc. The estimated payout also occurs at a time when the company’s financial-strength ratings are among the highest in the industry and its total adjusted capital as of June 30, 2015 — a key indicator of overall financial stability — surpassed $17 billion for the first time in the company’s history. Of the estimated $1.7 billion dividend payout, an estimated $1.65 billion has been approved for eligible participating policyowners who have purchased whole life insurance. MassMutual had its ninth consecutive record year of growth in whole-life policy sales in 2014 with $418 million, and sales of whole life continue to be strong through the first three quarters of 2015. In addition to receiving the dividend payouts in cash, other ways whole-life insurance policyowners may use the dividends include paying premiums, buying additional insurance coverage, accumulating at interest, or repaying policy loans and policy-loan interest. “Whole life insurance enables people to plan for both the expected and unexpected events in their lives, whether it’s leaving a legacy for loved ones or using cash value to help fund a college education or fill an income gap in retirement,” said Michael Fanning, executive vice president and head of MassMutual’s U.S. Insurance Group. “We have provided millions of people with financial resources they can use to chart a course through these turbulent times, further proof that, whether bulls or bears are driving the market, policyowners have received their dividend payout from MassMutual.”

Bacon Wilson Selected Among U.S. News Ranking of Best Law Firms

SPRINGFIELD — Bacon Wilson announced the firm’s inclusion in the 2016 “Best Law Firms” rankings published by U.S. News – Best Lawyers. The full-service firm has been recognized with a Tier 1 Metropolitan designation for Springfield. Firms are selected for professional excellence, with tier rankings based on a meticulous assessment process that includes the collection of client and lawyer evaluations as well as peer reviews from leading attorneys in their fields. Achieving a Tier 1 ranking indicates both quality law practice and expansive legal knowledge. This marks the sixth consecutive such honor for Bacon Wilson. Additionally, in August, four partners were named to the Best Lawyers in America 2016 list: Paul Rothschild, Stephen Krevalin, Michael Katz, and Jeff Fialky. Bacon Wilson’s managing partner, Stephen Krevalin, noted that the latest award is “among the most significant in our field. We are pleased and gratified to be counted among the 2016 Best Law Firms. For me, Bacon Wilson’s inclusion in this publication highlights the outstanding skills of our attorneys.” Bacon Wilson, P.C. is one of the largest firms in Western Massachusetts, with a total of 42 lawyers and approximately 60 paralegals, administrative assistants, and support staff. The firm’s main office is located in Springfield, with regional offices in Northampton, Amherst, and Westfield.

Holyoke Medical Center Breaks Ground on New ED, Office Building

HOLYOKE — Holyoke Medical Center (HMC) broke ground recently on construction for a new, state-of-the-art Emergency Department that, when completed, will expand the current space from 8,500 square feet to approximately 22,000 square feet, as wel as a new, 16,000-square-foot medical office building. The project is expected to be completed in spring 2017. The Emergency Department will feature a new Crisis Center for Psychiatric Services, 40 treatment areas, multi-patient trauma rooms, advanced life-saving equipment, and a patient-navigation service. This will allow HMC to treat patients in a more efficient and dignified way. The medical office building will house a host of new services, including a comprehensive weight-loss center, sleep-apnea clinic, and other multi-specialty physician practices. These expanded services will address the current and emerging community health needs of Hampden County, including the sharp rise in obesity and diabetes rates, while also creating new jobs in Holyoke. “Today’s groundbreaking represents our strong commitment to providing tens of thousands of patients in the Pioneer Valley with access to convenient and compassionate life-saving care,” said Spiros Hatiras, president and CEO of Holyoke Medical Center and Valley Health Systems Inc. “HMC’s new Emergency Department and medical office building will offer the latest in medical technology, a broader range of emergency services, and highly skilled clinicians dedicated to serving our community.” Funding for the project is provided partially by the Commonwealth’s Health Policy Commission (HPC), through Phase 2 of the Community Hospital Acceleration, Revitalization, and Transformation Investment Program, also known as CHART, which aims to promote care coordination, integration, and delivery transformation to enhance Massachusetts community hospitals’ delivery of efficient and effective care. The $3.9 million grant supports the integration of new behavioral-health services in the Emergency Department. “Our partnership with community hospitals is a critical part of HPC’s efforts to achieve the Commonwealth’s cost-containment and quality-improvement goals,” said David Seltz, executive director of HPC. “CHART hospitals were issued a challenge: propose initiatives that will put you on a path of transformation, while meeting the critical health care needs of your community. Today, I’m pleased to report that HMC exceeded that challenge. We look forward to continuing to partner with the Holyoke community to build a more coordinated and affordable healthcare system.” HMC’s award was the highest award for a single hospital in CHART Phase 2. HMC will leverage an innovative, multi-disciplinary high-risk-care team, known as the Behavioral Health Emergency Care Service, to support all patients with behavioral-health conditions in the Emergency Department. At the same time, this coordinated initiative will introduce robust care navigation in partnership with community-based organizations to ensure that patients receive targeted interventions, including those necessary to address the high incidence of complex, challenging social issues, and are referred to the right services for successful follow-through on individualized care plans. A portion of this investment will also support HMC’s efforts to redesign its Emergency Department, and will create a separate healing and therapeutic behavioral-health space in the emergency room designed to reduce patient anxiety, streamline patient flow, and improve overall quality of care in a safe and secure environment. Additional financing partners for the total project budget of $22.8 million include Valley Health Systems, MassDevelopment, People’s United Bank, JPMorgan Chase, and A.I. Wainwright. Last year, more than 42,500 patients visited Holyoke Medical Center’s Emergency Department, and the department will continue to serve the Greater Holyoke community throughout the construction phase of the project.

Country Bank Supports Local Senior Centers

WARE — Country Bank has been assisting local senior centers since 2011 with an annual donation of $2,000 each. This gift assists them with some of the expenses that may not be covered within their regular budget. A total of $166,000 has been donated over the last five years to local senior centers. “We have heard stories of our gifts helping to fund events such as veterans breakfasts, helping to put in a new floor, or, most recently, to assist with transportation costs to out-of-town medical appointments,” said Shelley Regin, senior vice president. “One director explained that many seniors may forgo important medical appointments due to the difficulties involved with public transportation or their fear of driving in unfamiliar areas such as Springfield. We are so pleased that we can help in this way.” Country Bank serves Central and Western Mass. with 15 offices.

HAPHousing Recognized as NeighborWorks Green Organization

SPRINGFIELD — HAPHousing has been recognized as a NeighborWorks Green Organization for its comprehensive commitment to sustainable operations. To achieve this designation, HAP was required to demonstrate adherence to a set of green business practices across its operations and all of its program areas.
This is the fourth consecutive year that NeighborWorks America has recognized member organizations for their efforts to create healthier, energy-efficient environments for homeowners, renters, community residents and employees. To date, 81 of the 240 organizations in the NeighborWorks network have achieved this designation. HAPHousing’s green initiatives and programs include ensuring that its housing developments and offices are energy efficient, and distribution of information on energy conservation to clients, residents, employees, and the public. According to Peter Gagliardi, President and CEO of HAPHousing, “An increasingly vital part of our work in developing affordable housing in the region is the building and maintaining of sustainable projects and practices that are environmentally friendly. We take this designation seriously and with pride in our mission to build healthy communities where people thrive.”

STCC to Offer Certified Fiber Optics Technician Courses starting Dec. 7

SPRINGFIELD — The Springfield Technical Community College (STCC) Workforce Development office will offer three Certified Fiber Optics Technician Courses starting Dec. 7.
The courses will cover a variety of topics for both those new to the field and experienced technicians. The Fiber Optic Training class combines theory and hands-on activities to prepare students to take the Certified Fiber Optic Technician exam sanctioned by the Fiber Optics Association. The exam is administered and graded during the final class.
Students will learn how to identify fiber types; recognize various connectors used in fiber installation; and install, terminate, splice, and properly test installed fiber cable to existing standards. The program explores the history and future of fiber optics and fiber optics capabilities, and basic testing and troubleshooting.
Anyone interested in becoming a Certified Fiber Optics Technician is highly encouraged to sign up. The course fee includes study materials and text book, a CD, exam fees, plus a one year membership to Fiber Optics Association. In addition, STCC will offer Certified Fiber Optic Specialist Outside Plant (CFOS/O), Certified Fiber Optics Splicing Specialist Course (CFOS/S) and Certified Fiber Optics Specialist in Testing & Maintenance (CFOS/T).

Chamber Corners Departments

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
(413) 253-0700

• Nov. 18: After 5, 5-7 p.m., at Arrha Credit Union, 140 Russell St., Hadley. Join the chamber and enjoy appetizers and beverages with colleagues.
• Dec. 2: Ribbon cutting and grand opening, noon, at Advanced Auto Parts, 346 Russell St., Hadley. The chamber will welcome one of its newest members. Advance Auto Parts will offer 10% off for its grand opening.
• Dec. 4: Merry Maple, 3-6:30 p.m., Amherst Town Common. Serving hot chocolate provided by the Works as well as a face- painting station. There will be arts and crafts in the Town Room at Town Hall, as well as cider doughnuts and hot apple cider served on the common. The Amherst Middle School chorus will perform on the front step, tree lighting, and the UMass marching band will escort Santa in a fire truck.
• Dec. 9: Holiday Party, 5-7 p.m., at PeoplesBank, 56 Amity St., Amherst. Join the chamber and enjoy appetizers and beverages with colleagues.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• Nov. 18: Salute Breakfast, 7:15-9 a.m., at the Collegian Court Restaurant, 89 Park St., Chicopee. Sign up online at www.chicopeechamber.org.
• Dec. 3: Holiday Party, 4:30-6:30 p.m., at the Collegian Court Restaurant, 89 Park St., Chicopee. This event is free for members.
• Dec. 16:  Salute Breakfast, 7:15-9 a.m., at the Castle of Knights, 1599 Memorial Dr., Chicopee. Sign up online at www.chicopeechamber.org.
• Dec. 17:  Mornings with the Mayor,  8-9 a.m., at Chicopee Industrial Contractors, 107 North St., Chicopee. This event is free for members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org
(413) 527-9414

• Dec. 3: Holiday tree lighting and visit from Santa, 6:30-8 p.m., at Pulaski Park, Easthampton.
• Dec. 4: Greater Easthampton Chamber Snow Ball, 6-11 p.m., at the Garden House, Look Park. An old-fashioned, elegant, holiday affair. Sit-down dinner featuring Meyers Catering, live music, and dancing featuring Maxxtone. Dress in style, black tie optional.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com
(413) 584-1900

• Nov. 4: November Arrive @ 5 Open House, 5-7 p.m. Hosted by Cooley Dickinson Hospital, 30 Locust  St., Northampton. Cost: $10 for members.
• Dec. 2: December Arrive @ 5, 5-7 p.m., at Hampshire Council of Governments, Northampton. Sponsored by Applied Mortgage. Cost: $10 for members.

SPRINGFIELD REGIONAL CHAMBER

www.springfieldregionalchamber.com
(413) 787-1555

• Nov. 19: Springfield Regional Chamber Government Reception, 5- 7 p.m., hosted by Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. Meet socially with your local, state, and federal officials. Cost: $50 for members, $70 for general admission. Reservations may be made online at www.springfieldregionalchamber.com.
• Nov. 24: Springfield Regional Chamber Pastries, Politics and Policy, 8-9 a.m., hosted by TD Bank Conference Center, 1441 Main St., Springfield. Featuring Hampden Country District Attorney Anthony Gulluni. Sponsored by the Regional Employment Board of Hampden County. Cost: $15 for members, $25 for general admission. Reservations may be made online at www.springfieldregionalchamber.com.

Daily News

SPRINGFIELD — The Springfield Museums’ monthly tour and lecture schedule continues in December with the popular Museums à la Carte lectures, which take place each Thursday at 12:15 p.m. in the D’Amour Museum of Fine Arts.

Admission is $4 ($2 for members of the Springfield Museums); visitors are invited to bring a bag lunch (cookies and coffee are provided). For more information about Museums à la Carte, call (413) 263-6800, ext. 488. This month’s lectures include:

• Dec. 3: “Secrets of Leonardo da Vinci’s Virgin of the Rocks Revealed.” Andrew Linnell, author and lecturer from the University of Michigan, unlocks the riddles of da Vinci’s two mysterious paintings of the Virgin Mary.

• Dec. 10: “Cabinets of Curiosity: Historical and Contemporary Interpretations.” Heather Haskell, director of the D’Amour Museum of Fine Arts and the George Walter Vincent Smith Art Museum, provides historical context for the current exhibit at the George Walter.

• Dec. 17: “The Star of Bethlehem: Investigating an Ancient Mystery.” Richard Sanderson, curator of Physical Science, Springfield Science Museum, and Jack Megas, planetarium educator, Springfield Science Museum, explore one of history’s most enduring mysteries.

No à la Carte lectures will be held on Dec. 24 or Dec. 31.

As part of the Museums’ members-only Continuing Conversations series, museum docents Deena Maniscalchi and Pat McCarthy will also lead a guided gallery discussion at the George Walter Vincent Smith Art Museum following the Dec. 10 lecture.

On Friday, Dec. 4, the Springfield Science Museum’s large rooftop telescope will be open for public skygazing at 7:30 p.m. as part of the Stars Over Springfield observatory series. These programs are organized by the museum and the Springfield Stars Club, and take place on the first Friday of each month. Each event features an introductory talk on topics such as space exploration, seasonal sights of the night sky, current astronomical research, or upcoming events like eclipses or comet appearances. This month’s featured speaker will be Alan Rifkin, Springfield Stars Club president, whose talk is titled, “Astronomy Gifts: All I Want for Christmas or Chanukah Is…”

Stars Over Springfield programs are best suited for families with children ages 8 and older; however, younger children are also welcome. Admission is $3 for adults and $2 for children 17 and under. These programs are held rain or shine. If it is cloudy, a planetarium show will be presented in place of telescope viewing. For information about astronomy programs at the museum, call (413) 263-6800, ext. 318.

Daily News

WESTERN MASS. — Do you know someone who is truly making a difference in the Western Mass. region?

BusinessWest invites you to nominate an individual or group for its eighth annual Difference Makers program. Nominations for the class of 2016 must be received by the end of the business day (5 p.m.) on Friday, Nov. 20. Nominations can be completed online by visiting www.businesswest.com and clicking ‘Our Events.’

Difference Makers was launched in 2009 as a way to recognize the contributions of agencies and individuals who are contributing to quality of life in this region.

Daily News

HADLEY — Autobahn Indoor Speedway will begin construction this winter at Hampshire Mall. Autobahn’s 35,000-square-foot site will be the largest indoor karting facility in Western Mass. and will be located at Center Court across from Café Square and Cinemark.

Autobahn offers European-style go-karting in a completely enclosed facility. Each adult kart has a 20-horsepower electric motor that reaches speeds up to 50 mph, and the junior karts reach speeds up to 25 mph. For novice groups of racers, the sophisticated timing system allows for regulated speed in order to maintain a safe racing environment.

Autobahn — which also markets itself for special occasions such as birthday parties and corporate team-building events — currently operates locations in Baltimore, Md. and Jacksonville, Fla., and has plans to open more facilities. The Hadley location is projected to be open by spring. For more information, visit www.autobahnspeed.com.

Daily News

WESTERN MASS. — Do you know someone who is truly making a difference in the Western Mass. region?

BusinessWest invites you to nominate an individual or group for its eighth annual Difference Makers program. Nominations for the class of 2016 must be received by the end of the business day (5 p.m.) on Friday, Nov. 20. Nominations can be completed online by visiting www.businesswest.com and clicking ‘Our Events.’

Difference Makers was launched in 2009 as a way to recognize the contributions of agencies and individuals who are contributing to quality of life in this region. Previous honorees include:

2015:

  • Katelynn’s Ride;
  • Judy Matt, president of Spirit of Springfield;
  • MassMutual Financial Group;
  • The ownership group of the Student Prince and the Fort; and
  • Valley Venture Mentors

2014:

  • The Gray House;
  • Colleen Loveless, executive director of the Springfield chapter of Rebuilding Together;
  • The Melha Shriners;
  • Paula Moore, founder of YSET Academy and a teacher at Roger L. Putnam Vocational Training Academy; and
  • Michael Moriarty, attorney, director of Olde Holyoke Development Corp., and supporter of childhood literacy programs

2013:

  • Michael Cutone, John Barbieri, and Thomas Sarrouf, organizers of Springfield’s C3 Policing program;
  • John Downing, president of Soldier On;
  • Bruce Landon, president and general manager of the Springfield Falcons;
  • The Sisters of Providence; and
  • Jim Vinick, senior vice president of investments at Moors & Cabot Inc.

2012:

  • Charlie and Donald D’Amour, president/COO and chairman/CEO of Big Y Foods;
  • William Messner, president of Holyoke Community College;
  • Majors Tom and Linda-Jo Perks, officers of the Springfield Corps of the Salvation Army;
  • Bob Schwarz, executive vice president of Peter Pan Bus Lines; and
  • The Women’s Fund of Western Massachusetts

2011:

  • Tim Brennan, executive director of the Pioneer Valley Planning Commission;
  • Lucia Giuggio Carvalho, founder of Rays of Hope;
  • Don Kozera, president of Human Resources Unlimited;
  • Robert Perry, retired partner/consultant at Meyers Brothers Kalicka; and
  • Anthony Scott, Holyoke police chief

2010:

  • The Irene E. and George A. Davis Foundation;
  • Ellen Freyman, attorney and shareholder at Shatz, Schwartz and Fentin, P.C.;
  • James Goodwin, president and CEO of the Center for Human Development;
  • Carol Katz, CEO of the Loomis Communities; and
  • UMass Amherst and its chancellor, Robert Holub

2009:

  • Doug Bowen, president and CEO of PeoplesBank;
  • Kate Kane, managing director of the Springfield office of Northwestern Mutual Financial/the Zuzolo Group;
  • Susan Jaye-Kaplan, founder of GoFIT and co-founder of Link to Libraries;
  • William Ward, executive director of the Regional Employment Board of Hampden County; and
  • The Young Professional Society of Greater Springfield