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Easthampton Savings Bank to Acquire Citizens National Bank
EASTHAMPTON — Easthampton Savings Bank, the wholly-owned subsidiary of ESB Bancorp Inc., announced that ESB Bancorp has signed a definitive merger agreement with Citizens National Bancorp Inc., under which ESB Bancorp will acquire Citizens National Bancorp in a transaction valued at approximately $51.3 million. Citizens National Bancorp is the holding company for the Citizens National Bank, a $333 million bank located in Putnam, Conn. Following completion of the merger of ESB Bancorp and Citizens National Bancorp, the Citizens National Bank will merge with and into Easthampton Savings Bank. The transaction will expand Easthampton Savings Bank’s market presence into the Northeast Conn. and Central Mass. markets. Following completion of the transaction, ESB Bancorp will have consolidated assets of more than $1.3 billion and a branch network of 15 full-service offices. The transaction is expected to be accretive to ESB Bancorp’s earnings in the first year of combined operations. Easthampton Savings Bank will continue to be well-capitalized under applicable regulatory requirements following completion of the transaction. Matthew Sosik, president and CEO of Easthampton Savings Bank, stated, “we are very pleased to announce our acquisition of Citizens National Bank and to welcome the Citizens employees and customers into the ESB family. We are very familiar with Citizen’s market area, and we are excited to grow through an expansion into the Northeast Connecticut and Central Massachusetts markets. Given Citizens’ excellent reputation and franchise value in their market area, we expect to operate Citizens’ five branches under the Citizens trade name after the transaction is completed. That structure will allow us to remain acutely attentive to our existing customers and communities in the Pioneer Valley, while allowing us to expand and further develop Citizens’ market share.” Added David Conrad, president and CEO of the Citizens National Bank, “we believe this truly excellent opportunity to join ESB, a top-performing mutual bank, will serve our customers, employees, and communities very well.” The merger is subject to certain conditions, including the approval of the holders of at least a majority of the shares of Citizens National Bancorp and receipt of customary regulatory approvals. The merger is expected to be completed early in the third quarter of 2015.

Elms College Garners $27,000 Grant to Expand Mobile Healthcare
CHICOPEE — The Elms College School of Nursing’s caRe vaN has received a one-year, $27,000 grant from the Raskob Foundation of Wilmington, Del. to expand its mobile healthcare project, which offers free nursing services to the homeless and underserved of Chicopee. The caRe vaN is a mobile clinic run by Br. Michael Duffy, assistant clinical professor, coordinator of the Accelerated Second Degree in Nursing Program, and conventual Franciscan friar. He and nursing students provide free healthcare services, including blood-pressure checks and monitoring, blood-sugar checks, foot care, episodic first aid, minor wound care, and patient education. Since 2013, the van has set up shop on Sundays in the former CVS parking lot of the Exchange Street plaza and on Tuesdays at Lorraine’s Soup Kitchen and Pantry. With this grant, “we’ll be able to expand mobile healthcare to the homeless. It also provides ongoing maintenance of our 1988 vintage van, which has a leaky roof and leaky window seals,” Duffy said. “We could bring on board a psychiatric nurse practitioner a couple hours a week. We also could bring on a driver, which could let us expand to a third day a week on the street.” He also plans to use grant funds for monthly visits from a podiatrist and a barber, and even for monthly laundry vouchers for the van’s clients — all of which are services greatly needed by local homeless people. “Everyone who gets their blood pressure and blood sugar checked would get $5 toward laundry,” he said. Without the grant, expanded services would have had to wait, Duffy said. “We wouldn’t be able to contemplate having a psychiatric RN on board. We’d have to be begging elsewhere for funding to fix our particularly leaky windshield — the rubber is shot.” The caRe vaN helps Elms students prepare for their future nursing careers, he added. “Long-range, healthcare is somewhat headed out of the typical hospital-based model we saw years ago. It’s much more clinic-based and accessible.” Students with experience in this kind of setting will be more marketable upon graduation, too. “It’s real hands-on work,” he said. “They’re working with folks in the community where they are. And it makes them think on their feet. The homeless are with us for a short period; it’s a transient culture, so they’re there for five to 10 minutes. How much can we get done? Can we encourage them to stay longer than just blood pressure and blood sugar?” Working in the van also helps students live the Elms College mission of empowering students to effect positive changes in the community and in the world, Duffy said, adding it “teaches them creative ways to respond to the demands of their chosen profession — nursing — and allows them advocate for people in need. They go hand in hand, no doubt about it.”

Berkshire Bank Earns Community Impact Award
ALBANY, N.Y. — Berkshire Bank was recently honored by the Stakeholders Foundation in Albany, N.Y. with the 2014 Capital Region Community Impact Award. The foundation’s annual awards honor exemplary companies for their philanthropic and volunteer work in the Capital Region. Berkshire Bank received the Corporate Volunteer of the Year award recognizing its X-TEAM employee-volunteer program. The awards were presented in a ceremony at Proctors Theatre in Schenectady, N.Y. on Nov. 12. The Corporate Volunteer of the Year award was presented to Berkshire for its exemplary volunteer strategy that effectively integrated volunteerism into the company’s business culture, had a sizeable impact on the community, and served as an inspiration to others. Nearly 100% of bank employees in the Capital Region have participated in one of Berkshire’s company-supported projects over the last two years. With projects including fund-raising efforts for the Leukemia & Lymphoma Society’s Light the Night Walk, building homes with Habitat for Humanity, and work with the Regional Food Bank of Northeastern New York, Capital Region employees completed more than two dozen volunteer service projects in 2014, impacting thousands of lives and dozens of communities. Berkshire Bank’s X-TEAM provides all employees with paid time off to volunteer at company-supported projects. Bank employees help identify, select, plan, and execute all of the company’s volunteer work. This approach allows the bank to engage staff and choose volunteer opportunities that are important to local stakeholders. The program is also another way for Berkshire to give back to the community in addition to financial contributions of more than $2 million annually through its charitable foundations and corporate support.

WSU Names Presidential Search Committee
WESTFIELD — The Westfield State University board of trustees formally approved a motion at its Dec. 15 meeting naming campus and community leaders to serve as members of WSU’s presidential search advisory committee. The committee will be led by trustees Steven Marcus and Terrell Hill, who were appointed to serve as the chair and vice-chair, respectively, at the April board meeting. “The professionals selected for the presidential search committee offer a diversity of backgrounds, opinions, and experiences that will be essential when developing criteria, evaluating credentials, and identifying candidates for the university’s next president,” Marcus said. Committee members include Katheryn Bradford, director, Alumni Relations (APA); Junior Delgado, director, Career Services (APA); Evelyn Dina, SGA member, student representative; Joshua Frank, student trustee; Margot Hennessy, chair, Ethnic and Gender Studies, MSCA chapter president; Terrell Hill, trustee; Robin Jensen, chair, Foundation Board; Ron’na Lytle, administrative assistant, Ethnic and Gender Studies (AFSCME); Steven Marcus, trustee; Luis Perez, trustee; Carlton Pickron, vice president, Student Affairs (NUP); Henry Thomas, BHE representative; and Edward Welsh, associate professor, Mathematics (MSCA). The Presidential Search Committee members are responsible for selecting the university’s 20th president. The committee’s first task will be the selection of an executive search firm to assist in the process. A request for proposals (RFP) was posted nationally this fall, and four firms have responded. Marcus plans to convene the search committee in early January to review the four proposals and to select a finalist for presentation to the board at its next meeting on Feb. 5. As the search gets underway, a website will be established to to serve as the official resource for information and updates on the process.

G.M. Morisi Insurance Relocates to Longmeadow
LONGMEADOW — The G.W. Morisi Insurance Agency has moved to a new address after being in Springfield for 65 years. The current address is 175 Dwight Road, Suite 309, in Longmeadow. G.W. Morisi Insurance Agency is a full-service insurance agency that has been family-run for more than 65 years. It is a third-generation family business with extensive experience in a full range of personal lines and business insurance.
 
Q Smokin’ Good Food Opens in Springfield
SPRINGFIELD — It’s been said there’s no place like home for the holidays, which was a challenge for Craig and Chris Spagnoli, co-owners of the new Q Smokin’ Good Food in Springfield. Craig and his son, Chris, recently opened the restaurant, with a menu influenced by Chris’ wife, Sarah Anne, who is originally from South Carolina. Together, they saw an opportunity to fuse southern-style barbecue with local flavor in their restaurant on State Street. “Mason Square and the surrounding community is a really vibrant, diverse area,” said Chris Spagnoli. “There are college students and professors, businesses, public schools, and a well-established community, so we want to see the local flavor start to reflect that diversity.” The menu includes authentic, southern-style barbecue made daily from old family recipes that are complimented by local, artisan craft beers, not to mention fan favorites for the kids, including the ‘little piggy’ pulled-pork sandwich and macaroni and cheese. “The holiday season is a great time to get together and enjoy a family meal,” said Sarah Anne Spagnoli. “At Q Smokin’ Good Food, we have great gifts ready just in time for the holidays. From gift certificates to catering for your holiday events, we can do it all.” Gift cards are 20% off during the holidays. Q Smokin’ Good Food is available as take-out and delivery as well as dine-in. The restaurant regularly features vintage Indian Motorcycles, as it is located directly across the street from the Indian Motorcycle Apartments that were previously the old Indian Motorcycle factory.

Chamber Corners Departments

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD
www.myonlinechamber.com
(413) 787-1555

• Jan. 7: ACCGS Business@Breakfast, 7:15-9 a.m., at Ludlow Country Club, One Tony Lema Drive, Ludlow. “Putting the PIONEER Back in Pioneer Valley” is the name of the program, to be led by Paul Silva, executive director of Valley Venture Mentors, and Natasha Clark, founder of LionessMagazine.com. Saluting: Dr. Mark Keroack, new CEO of Baystate Health, and Andrew Associates, celebrating its 30th anniversary. Cost: $20 for members ($25 at the door), $30 for general admission.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Jan. 12:
“Getting Down to Business about Business,” 8-9 a.m., hosted by Web-tactics Inc., 83 Main St., Easthampton. Mayor Karen Cadieux will be available for casual question-and-answer sessions. RSVP to the chamber at (413) 527-9414 by Jan. 1.
• Jan. 22: Chamber Annual Meeting and Awards Dinner, 5 p.m., hosted by Southampton Country Club. The event will feature presentation of Business of the Year awards and celebrate member milestones. For more information, contact the chamber at (413) 527-9414 or e-mail [email protected]
• Feb. 14: 2nd Annual Easthampton WinterFest — Fall in Love with Winter, starting at 11 a.m. The Nashawannuck Pond Steering Committee and Greater Easthampton Chamber of Commerce invite you to the WinterFest, a community-wide event that features family-friendly winter activities held throughout the day. They include an historical ice harvest on Nashawannuck Pond, horse-drawn wagon rides, snowshoeing, snow sculpture, a chili cook-off, a community bonfire, and much more. There will also be winter-themed indoor activities for all ages. Most events are free or by donation. A lineup of the day’s events will be posted on www.nashawannuckpond.org.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Jan. 8: Winners Circle 2015 Reception, 5-7 p.m., at the Yankee Pedlar, 1866 Northampton St., Holyoke. Sponsored by Ross Insurance. We invite you to attend this enjoyable event where we honor all of our local and state elected officials. Tickets are $27. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Jan. 13: “How to Start and Maintain Your Business — Finding a Location,” 5:30-7:30 p.m., at the chamber office, 177 High St., Holyoke. Join us in this workshop series as members of the chamber teach members of the community the steps it takes to build a successful business. Cost: $20 per session or $175 for the series.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Jan. 7: Arrive @ 5, 5-7 p.m., at McKenney Electric, 100 Northampton St., Holyoke. Sponsored by King & Cushman. Cost: $10 for chamber members.
• Jan. 27: New member orientation, 3-4 p.m., at the chamber office, 99 Pleasant St. This is the chance to tell us more about your business and how the chamber can best serve you. Meet other new members and learn how to make to the most of your chamber membership. Admission is free. RSVP to (413) 584-1900 or [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Jan. 5: January Mayor’s Coffee Hour, 8-9 a.m., at MoFroYo, Little River Plaza, 617 East Main St., Westfield. This event is free and open to the public. To register, call Pam at the chamber office at (413) 568-1618 or e-mail [email protected].
• Jan. 14: January After 5 Connection, 5-7 p.m., at the Arbors of Westfield, 40 Court St. Sponsored by Susan Allen Financial. Cost: $10 for members, $15 cash for non-members. Refreshments will be served. Bring your business cards and make connections. To register, call Pam at the chamber office at (413) 568-1618.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Jan. 15: Networking Lunch, noon to 1:30 p.m., at Lattitude, 1338 Memorial Ave., West Springfield. One must be a member or guest of a member to attend. Enjoy a sit-down lunch while social networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of your lunch. Attendees will order off the menu and pay separately the day of the event. Please note that we cannot invoice you for these events. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected].

Daily News

SPRINGFIELD — The Cathedral High School (CHS) campaign for tuition assistance has passed another milestone. Recently, the campaign exceeded 2,000 pledges, triggering the second $500,000 challenge gift from Michele Gaudette D’Amour (’69) and her husband, Donald D’Amour.

As of Dec. 19, in the 10 months since the campaign actively began, a total of $3,653,646 has been pledged or donated. Of that amount, $2,653,646 has been designated for the Cathedral Endowment Fund for Tuition Assistance. In addition, the MassMutual Insurance Co., in recognition of the important role that Cathedral plays in the local economy, awarded the school $500,000 for tuition assistance, payable over five years.

MassMutual was joined by BusinessWest Publisher John Gormally (’78), who also has made a donation of $500,000, half of which is earmarked for tuition assistance, with the other half designated for faculty support.

The Cathedral Endowment Fund for Tuition Assistance has been established as a long-term endowment, seeking a stable investment return to provide annual tuition assistance. In addition to the $2.6 million in endowment pledged and donated to date through the campaign, pre-existing endowment funds total $679,980. This means that the potential total of endowment funds would now exceed $3.3 million. Kickstarting the campaign were the D’Amours, who made a leadership gift of $500,000 along with two challenge gifts of $500,000 each. This brings their total campaign contribution to $1.5 million.

“Clearly all constituents in the Greater Springfield community have demonstrated how important Cathedral High School is to the community at large,” said Michele D’Amour. “As we continue this momentum, I am confident we can easily meet the $10 million endowment challenge. I feel confident that God’s loving hand will guide us in our work toward providing our children the opportunity for a faith-filled, top-notch education in a new, state-of-the-art facility in the near future.”

Cathedral High School President Ann Southworth also expressed gratitude for the response to date. “We are extremely grateful to all who have supported Cathedral’s need for tuition assistance in the past, as well as those who will donate in the future,” she said. “Already this campaign has led to almost doubling the amount of tuition assistance that we are able to provide. We went from $262,595 last year to $418,420 this year. The increased amount means the difference between serving 65 students last year and 107 students this year. By donating, you can help us keep Cathedral’s wonderful education open to all who wish to come.”

Daily News

LONGMEADOW — The G.W. Morisi Insurance Agency has moved to a new address after being in Springfield for 65 years. The current address is 175 Dwight Road, Suite 309, in Longmeadow.

G.W. Morisi Insurance Agency is a full-service insurance agency that has been family-run for more than 65 years. It is a third-generation family business with extensive experience in a full range of personal lines and business insurance.

Opinion
Diocese Must Rebuild Cathedral High

In many ways, Bishop Mitchell Rozanski’s decision to hit the pause button with regard to the planned rebuilding of tornado-damaged Cathedral High School is to be expected. He is the new bishop for Greater Springfield and needs to be comfortable that a Catholic high school in the city is viable.

There are persistent and difficult-to-answer questions about why attendance at parochial schools has decreased in recent years — Cathedral once boasted nearly 3,000 students, and now there are just over 200 attending a makeshift facility in Wilbraham — and about whether they will ever rise sufficiently to make rebuilding Cathedral a sound investment.

And we emphasize the word ‘investment,’ because that is how this must be viewed. For the Catholic Church to continue being relevant, it must invest in Catholic education. For these reasons, we believe the bishop is approaching this exercise with the wrong mindset.

Instead of asking whether Cathedral High School has a future — which is essentially what he’s been doing since he announced last month he was reviewing the matter and not fully committing to rebuilding, despite repeated assurances to the contrary from the diocese — and determining how to answer that question, he should instead be focused on making sure Cathedral has a strong, viable future.

For inspiration, he needs only to revisit the building of the present Cathedral on Surrey Road in Springfield’s East Forest Park. Before that facility was built, attendance at Cathedral was limited, probably because of the school’s cramped, limited facilities on Elliott Street.

The new Cathedral was state-of-the-art in every way, and students from not only Springfield but also a host of surrounding communities that had just built their own glimmering new high schools (that list includes Longmeadow, East Longmeadow, and Wilbraham), and all faiths, flocked to it. By the early ’70s, there were nearly 800 students in each class, and Cathedral was synonymous not only with size, but with excellence.

Granted, times have changed, and enrollment at Cathedral has fallen precipitously in recent years. There are many theories about why — ranging from strict oversight of the school by a dogmatic diocese to limited financial assistance to families — but it’s clear that parents faced with paying nearly $10,000 a year in tuition for Cathedral or sending their children to high school in a community where they are already paying taxes are, in many cases, choosing the latter.

Building a new, smaller Cathedral isn’t about trying to relive the past, continue a tradition, honor the previous bishop’s pledge to rebuild when the high school was destroyed in 2011, or answer pleas from alums who don’t want their alma mater to be referred to only in the past tense. It’s about preserving a Catholic education and providing young people and their parents with an important option.

As we said, we can understand (almost) why Bishop Rozanski is hitting that pause button. He’s waiting for some kind of affirmation that this is the right step for the diocese to be taking. The community has responded in a resounding way, pledging millions of dollars to help with the rebuilding effort. We believe he shouldn’t have to wait any longer.

The money (from FEMA and insurance) is there to rebuild. And the sentiment is there as well, as evidenced by impassioned, controlled outrage and strong school spirit exhibited since the bishop made his announcement to put rebuilding on hold.

The time to build is now. And it doesn’t have to be the size of the former Cathedral. Plans on the table presently allow for a much smaller, more manageable high school that can easily be expanded along with increasing enrollment. The challenge is to build not just a new school, but an institution of excellence, so parents will be proud to make Cathedral their school of choice once again.

Company Notebook Departments

Paragus Recognized as Model Employer
HADLEY — Paragus Strategic IT was recently honored with an Employer of Choice award by the Employers Assoc. of the NorthEast at the organization’s Employment Law and HR Practices Conference in Sturbridge. Paragus CEO Delcie Bean was also a featured speaker at the 21st Century Talent event focused on how top employers are changing today’s workforce. Winners of the Employer of Choice award are recognized for developing a culture of transforming and rewarding employee performance. Entrants are judged in categories including company culture, training and development, communication, recognition and reward, and work-life balance. Past winners include Maybury Material Handling, PeoplesBank, and Health New England. The 21st Century Talent conference was organized by Bank of America, Commonwealth Corp., and Grads of Life. Along with representatives from Harvard and Udacity, Bean was invited to speak about Paragus Strategic IT’s commitment to the next generation of workforce. With a 546% growth rate over six years, Paragus is the second-fastest-growing outsourced IT firm in New England. Most recently, Bean started Tech Foundry, a nonprofit education program designed to provide area high-school students with strong education and career training in technology.

Nuclea Biotechnologies Secures Design Patent
PITTSFIELD — Nuclea Biotechnologies Inc. announced that it has secured a new U.S. design patent for the design of its beam-dump assembly, a mechanical component that will be utilized in multiple diagnostic applications. The beam-dump assembly is used for the detection of low-abundance proteins within microfluidic-based environments. It identifies a change in biological samples by reading laser light. This detection instrument will be used for protein detection in Nuclea’s fatty-acid synthase (FAS), HER-2/neu, and CAIX diagnostic tests, with future potential use in additional diagnostic tests. The design patent is an important step for Nuclea as the company continues to expand its intellectual property surrounding its proprietary tests and methods. “This is another milestone for Nuclea in developing new diagnostic-based technology as it relates to the analysis of fluids in a variety of diseases,” said Patrick Muraca, the company’s president and CEO. Based in Pittsfield, Nuclea, with additional operations in Worcester and Cambridge, has developed and is commercializing unique diagnostic tests for colon, breast, leukemia, lung, and prostate cancer, as well as for diabetes and other metabolic syndromes. Nuclea also performs research leading to novel molecular oncology companion diagnostics for the pharmaceutical and biotechnology industries.

Dowd Agencies Merges Indian Orchard Offices
HOLYOKE — The Dowd Agencies, a leading insurance provider serving New England for more than 115 years, announced a merger of the firm’s two Indian Orchard-based offices. Moskal-Dowd, previously located at 20 Parker St., and Orchard-Dowd, previously located at 144 Main St., have officially merged and will now operate as the Indian Orchard-based location of the Dowd Agencies located at 485 Main St. The new, 2,500-square-foot office is officially open for business. Customers and the general public are invited to visit, and an open house is planned for the spring of 2015. “One centralized location for our Indian Orchard office will increase accessibility for our customers,” said John Dowd Jr., president and CEO of the Dowd Agencies. “The benefits of the new office include ample parking, a large conference room for meetings, and, most importantly, a larger staff to provide our customers a broader service offering from one location.” The Dowd Agencies will continue to be headquartered in Holyoke, which houses the firm’s human resources department and administrative staff.

Comcast Lends Support to New Agawam YMCA
SPRINGFIELD — In response to the recent opening of the Agawam YMCA Wellness & Program Family Center, the YMCA of Greater Springfield is announcing the donation of $10,000 from Comcast. The Agawam YMCA is the latest addition to the YMCA of Greater Springfield’s many locations, providing membership and program opportunities to the Agawam region. With support from Comcast in the way of public-service announcements and direct financial contributions, the Agawam YMCA is slated to impact more than 3,000 youth, teens, families, and seniors in Agawam and its surrounding communities. The YMCA of Greater Springfield serves 115,000 members and program participants in 14 cities and towns throughout the region. The Agawam YMCA includes a health and wellness center, sauna, group exercise space, café, technology center, and community meeting space. Naming opportunities for donors are still available. To learn more about the YMCA of Greater Springfield, contact Nikki Durham at [email protected] or visit www.springfieldy.org.

Departments People on the Move

Robert Ziomek

Robert Ziomek

The Affiliated Chambers of Commerce of Greater Springfield (ACCGS) have elected Robert Ziomek, director of major and planned gifts at Western New England University, to lead the organization’s Legislative Steering Committee. Ziomek was elected for a two-year term as chairman of the panel. “I am humbled to be chosen the chair of a group that is so committed to the success of the Greater Springfield business community,” said Ziomek. “The city of Springfield is going through an insurgence of new business development right now, and I’m confident this committee will continue to play a significant role in keeping our federal, state, and local officials focused on the issues that affect the Western Massachusetts business community.” The legislative steering committee identifies and researches issues of major concern to the business community, then recommends positions on them. The committee is also charged with educating members on these issues, soliciting member support, and encouraging elected officials to adopt the ACCGS’ positions. The committee has four subcommittees that perform in-depth research on specific issues: budget, workplace issues, healthcare, and education/workforce development. Ziomek is in his 10th year of service to the committee and previously served as the chairman of the subcommittee that studies workplace issues.
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Darlene Libiszewski

Darlene Libiszewski

Junior Achievement of Western Mass. recently elected new officers and welcomed new members to its board of directors. JA’s 2014-15 officers include chair Darlene Libiszewski of Chicopee Savings Bank; co-vice chairs John Boudreau of Contractor’s Edge LLC and Michael Ginsberg of Insurance Industry Consulting Services; treasurer Nicole Denette of Savage Arms; and clerk Margaret LaMotte of Paragus Strategic IT. Rounding out the executive committee are former chairmen Al Kasper of Savage Arms and Phil Goncalves of Country Bank. Junior Achievement also announced the addition of William Sepaniak of Baystate Medical, Brendan Greeley of RJ Greeley, Tracey Alves-Lear of TD Bank, Christine Quiterio of Comcast, and Jon Feeney of Smith & Wesson.
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Barry Waite

Barry Waite

Holyoke Medical Center announced that Barry Waite has been named corporate director of Human Resources. Waite, a native of Holyoke, served five years as corporate director of Human Resources for the Loomis Communities in South Hadley and seven years as regional director of Human Resources with HealthBridge Management in Concord. Previously, he served as director of Public Affairs and Strategic Communications for Baystate Health in Springfield, and as director of Communications and Marketing for Qualidigm in Middletown, Conn. “This is an exciting time for Holyoke Medical Center, as we bring a new vision and strategic plan into action. The people who work here every day, providing the excellent care that our community hospital is recognized for, are the reason I’m here,” said Waite. “In HR, we have a real impact on how that care is provided, whether the focus is on the morale of the workplace, employee benefits, or creating a healthier workplace environment for our employees — creating an environment where they can thrive and serve our patients to the best of their ability.” Waite attended Boston College and earned his master’s degree in health communications at Emerson College/Tufts University School of Medicine. Among Waite’s plans for HMC are to introduce a new employee-wellness program including an initiative for achieving a healthy work-life balance.
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Catherine Turowsky

Catherine Turowsky

Farmington Bank announced the appointment of Catherine Turowsky as vice president of Cash Management Sales and Services Representative. Turowsky operates out of Farmington Bank’s Western Mass. Commercial Services Office, located at 138 Memorial Ave. in West Springfield. Turowsky, with more than 28 years of banking experience in Massachusetts, comes to Farmington Bank from People’s United Bank, where she served as senior vice president/market manager of cash management services. She is a member of the Treasury Management Assoc. of New England and the Assoc. for Financial Professionals. In September, Connecticut-based Farmington Bank announced its plans to enter Massachusetts with the establishment of the commercial services office now open in West Springfield and two de novo hub branches planned to open, subject to regulatory approval, in West Springfield and East Longmeadow in 2015.
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Dawn Henry has been elected president of the 1,700-member Realtor Assoc. of Pioneer Valley. The election took place at the association’s annual membership meeting held last month at the Yankee Pedlar in Holyoke. Henry is a real-estate sales agent with Coldwell Banker Residential Brokerage in Longmeadow. As president, she will oversee the association’s activities and operations, including meetings of the board of directors, and act as a liaison to the association’s various committees. She is the official spokesperson of the association on issues related to the real-estate industry and the local housing market. The other 2015 officers and directors include Louis Mayo, president-elect; Richard Sawicki Jr., treasurer; Janise Fitzpatrick, secretary; and Patrick Nolan, immediate past president. Directors include Elias Acuna, Edward Alford, Kelly Bowman, Shawn Bowman, Suzi Buzzee, Susan Drumm, Susan Rheaume, and Russell Sabadosa. Organized in 1915, the Realtor Assoc. of Pioneer Valley is a professional trade organization serving Franklin, Hampden, and Hampshire counties.

Chamber Corners Departments

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD
www.myonlinechamber.com
(413) 787-1555

• Jan. 7: ACCGS Business@Breakfast, 7:15-9 a.m., at Ludlow Country Club, One Tony Lema Drive, Ludlow. “Putting the PIONEER Back in Pioneer Valley” is the name of the program, to be led by Paul Silva, executive director of Valley Venture Mentors, and Natasha Clark, founder of LionessMagazine.com. Saluting: Dr. Mark Keroack, new CEO of Baystate Health, and Andrew Associates, celebrating its 30th anniversary. Cost: $20 for members ($25 at the door), $30 for general admission.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Dec. 17: December Salute Breakfast, 7:15-9 a.m., at the Castle of Knights, 1599 Memorial Dr. in Chicopee. Cost: $20 for members, $26 for non-members
• Dec. 18: Mornings with the Mayor, 8-9 a.m., at the MassMutual Learning & Conference Center, 350 Memorial Dr., Chicopee. Coffee and light breakfast refreshments will be served, while Mayor Richard Kos provides updates and news about what’s happening in Chicopee. The mayor invites chamber members to submit questions, concerns, or ideas for discussion by Dec. 16 to chamber President Eileen Drumm at [email protected]. This event is for Greater Chicopee Chamber members only and is free, but registration is required.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Jan. 12: “Getting Down to Business about Business,” 8-9 a.m., hosted by Web-tactics Inc., 83 Main St., Easthampton. Mayor Karen Cadieux will be available for casual question-and-answer sessions. RSVP to the chamber at (413) 527-9414 by Jan. 1.
• Jan. 22: Chamber Annual Meeting and Awards Dinner, 5 p.m., hosted by Southampton Country Club. The event will feature presentation of Business of the Year awards and celebrate member milestones. For more information, contact the chamber at (413) 527-9414 or e-mail [email protected]
• Feb. 14: 2nd Annual Easthampton WinterFest — Fall in Love with Winter, starting at 11 a.m. The Nashawannuck Pond Steering Committee and Greater Easthampton Chamber of Commerce invite you to the WinterFest, a community-wide event that features family-friendly winter activities held throughout the day. They include an historical ice harvest on Nashawannuck Pond, horse-drawn wagon rides, snowshoeing, snow sculpture, a chili cook-off, a community bonfire, and much more. There will also be winter-themed indoor activities for all ages. Most events are free or by donation. A lineup of the day’s events will be posted on www.nashawannuckpond.org.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Dec. 17: Chamber After Hours, 5-7 p.m. Sponsored and hosted by the Delaney House in Holyoke. This business networking event includes a 50/50 raffle, door prizes, and money (scratch ticket) tree. Cost: $10 for members, $15 for the public. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Jan. 8: Winners Circle 2015 Reception, 5-7 p.m., at the Yankee Pedlar, 1866 Northampton St., Holyoke. Sponsored by Ross Insurance. We invite you to attend this enjoyable event where we honor all of our local and state elected officials. Tickets are $27. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Jan. 13: “How to Start and Maintain Your Business — Finding a Location,” 5:30-7:30 p.m., at the chamber office, 177 High St., Holyoke. Join us in this workshop series as members of the chamber teach members of the community the steps it takes to build a successful business. Cost: $20 per session or $175 for the series.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Dec. 10: Free Internet Marketing Seminar, 8:30-10:30 a.m., at the chamber office, 99 Pleasant St. Continental Breakfast will be served at 8 a.m. Admission is free. Topics include:
— How the world has gone mobile;
— The importance of responsive mobile sites;
— The power and accountability of search;
— The effectiveness of display, Facebook, and news feed ads; and
— Twitter, GooglePlus, and other social media.

• Dec. 15: New member orientation, 3-4 p.m., at the chamber office, 99 Pleasant St. This is the chance to tell us more about your business and how the chamber can best serve you. Meet other new members and learn how to make to the most of your chamber membership. Admission is free. RSVP to (413) 584-1900 or [email protected].
• Jan. 7: Arrive @ 5, 5-7 p.m., at McKenney Electric, 100 Northampton St., Holyoke. Sponsored by King & Cushman. Cost: $10 for chamber members.
• Jan. 27: New member orientation, 3-4 p.m., at the chamber office, 99 Pleasant St. This is the chance to tell us more about your business and how the chamber can best serve you. Meet other new members and learn how to make to the most of your chamber membership. Admission is free. RSVP to (413) 584-1900 or [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Dec. 19: Holiday Breakfast, 7:15-9 a.m., at Tekoa Country Club, 459 Russell Road, Westfield. Platinum sponsor: Westfield State University. Gold sponsor: Berkshire Bank. Silver sponsor: Easthampton Savings Bank. The guest speaker is Beth Cardillo, executive director of Armbrook Village, who will present “Westfield: A Dementia-friendly City.” The chamber will be collecting the following high-demand items for the Westfield Food Pantry: Pasta, pasta sauce, macaroni and cheese, canned fruits and vegetables, tuna, soup, rice, cereal, peanut butter, jelly, juice, coffee, and tea. A cash donation to the Westfield Food Pantry will also be accepted. Cost: $25 for members, $30 for non-members. For more information or to donate a raffle, contact Pam at the chamber office at (413) 568-1618.
• Jan. 5: January Mayor’s Coffee Hour, 8-9 a.m., at MoFroYo, Little River Plaza, 617 East Main St., Westfield. This event is free and open to the public. To register, call Pam at the chamber office at (413) 568-1618 or e-mail [email protected].
• Jan. 14: January After 5 Connection, 5-7 p.m., at the Arbors of Westfield, 40 Court St. Sponsored by Susan Allen Financial. Cost: $10 for members, $15 cash for non-members. Refreshments will be served. Bring your business cards and make connections. To register, call Pam at the chamber office at (413) 568-1618.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Jan. 15: Networking Lunch, noon to 1:30 p.m., at Lattitude, 1338 Memorial Ave., West Springfield. One must be a member or guest of a member to attend. Enjoy a sit-down lunch while social networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of your lunch. Attendees will order off the menu and pay separately the day of the event. Please note that we cannot invoice you for these events. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected]

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
www.springfieldyps.com

• Dec. 17: CEO Luncheon, 1:15 p.m., at Cambridge College, Tower Square, 1500 Main St., Springfield. The guest speaker will be Amy Scott of Wild Apple Design Group.
• Dec. 18: December Third Thursday, 5 p.m., at the Community Music School of Springfield, 127 State St., Springfield. CMSS is dedicated to inspiring people of all ages to begin or renew a lifelong journey into the joy of music and the arts, making this experience accessible and affordable to all people in our community. It offers instruction in classical, jazz, Latin, gospel, and other popular music styles to individuals and families of diverse backgrounds and cultures, ages, abilities, talents, and financial needs. During the event, tour the facility and listen to live music from the talented CMSS students. Parking is available in the CMSS lot on Stockbridge Street. Light refreshments and a cash bar will be provided by Elegant Affairs.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

HAMPDEN SUPERIOR COURT
A.J. Virgilio Construction v. Big Y Foods, Alteris Renewables, Inc. d/b/a RGS Energy, and Hudson Solar Corp.
Allegation: Breach of contract: $244,472.24
Filed: 10/16/14

Hanover Foods Corp. v. Hot Mama’s Food Acquisition Corp.
Allegation: Non-payment of goods sold and delivered: $134,386.30
Filed: 10/20/14

Premier Source Credit Union v. Berkley Regional Insurance Co.
Allegation: Breach of insurance contract: $63,000
Filed: 10/12/14

Ramona Benbow v. Medeiros Williams Inc., General Motors, LLC, and Drive USA 2
Allegation: Product liability causing injury: $5,091,185.28
Filed: 10/14/14

HAMPSHIRE SUPERIOR COURT
Amy Jennings and Walter Jennings v. Russell Realty Partnership and G&M Enterprise d/b/a Mr. Gutter
Allegation: Negligence in property maintenance causing personal injury: $52,412.85+
Filed: 9/29/14

Safety Insurance Co. a/s/o Mary Edith Granlund v. Cory Kibbe d/b/a Adirondack Heating and W.E. Donavan & Co. Inc.
Allegation: Property damage caused by release of fuel oil into home: $329,000
Filed: 10/31/14

NORTHAMPTON DISTRICT COURT
Weslee Sicard v. Wildwood Barbeque
Allegation: Gross negligence leading to smoke inhalation: $5,000
Filed: 10/29/14

PALMER DISTRICT COURT
Empire Distribution v. George Dubois d/b/a Turnpike Acres Stove Shop
Allegation: Non-payment for services and merchandise provided: $7,977.18
Filed: 10/10/14

Ronald Jansen v. Esis/Ace Insurance
Allegation: Failure to make fair, prompt, equitable offer to a demand for settlement: $4,493.97
Filed: 10/6/14

SPRINGFIELD DISTRICT COURT
Comcast Spotlight Inc. v. Michael Boden d/b/a Michael’s Motor Co.
Allegation: Non-payment of advertising services provided: $3,243.73
Filed: 10/1/14

Olivia Wilson v. Briarwood Three, LLC, Madison Square Realty Management, Clark HVAC Services, LLC, and Union Mutual of Vermont Cos.
Allegation: Negligence in property maintenance causing carbon-monoxide poisoning: $13,560.07
Filed: 11/3/14

Western Mass Electric Co. v. Maddox Realty, LLC
Allegation: Non-payment of electric services provided: $2,138.01
Filed: 10/7/14

WESTFIELD DISTRICT COURT
Capital One Bank v. Gerard Mongeau and Target Restoration
Allegation: Unpaid credit balance: $5,771.75
Filed: 8/29/14

Granite City Electric v. Southwick Electric Co. and Louis Berrelli Jr.
Allegation: Breach of contract and failure to pay: $7,902.17
Filed: 9/19/14

Daily News

SPRINGFIELD — Junior Achievement of Western Mass. recently elected new officers and welcomed new members to its board of directors.

JA’s 2014-15 officers include chair Darlene Libiszewski of Chicopee Savings Bank; co-vice chairs John Boudreau of Contractor’s Edge LLC and Michael Ginsberg of Insurance Industry Consulting Services; treasurer Nicole Denette of Savage Arms; and clerk Margaret LaMotte of Paragus Strategic IT. Rounding out the executive committee are former chairmen Al Kasper of Savage Arms and Phil Goncalves of Country Bank.

“I’m pleased to be a part of the synergistic relationship between Junior Achievement, local schools, and many supporters to position our students to achieve economic and career success,” said Libiszewski. “I look forward to continuing our efforts of helping Western Massachusetts young people reach their full potential, and applaud everyone who has contributed toward achieving this important objective.”

Junior Achievement also announced the addition of William Sepaniak of Baystate Medical, Brendan Greeley of RJ Greeley, Tracey Alves-Lear of TD Bank, Christine Quiterio of Comcast, and Jon Feeney of Smith & Wesson.

Features
When It Comes to the Family Business, Explore All Your Options

By MICHAEL KLEIN, PsyD

While we often think of family-run enterprises as corner mom-and-pop shops, more than one-third of the S&P 500 are family-owned. Companies as significant as media giant Comcast are family-owned. Mars, the food manufacturer, is also family-owned. Ford Motor Co. still retains family leadership, and, of course, there’s always Walmart, owned and operated by the Walton family.

As many family-business consultants will affirm, family-owned companies can be incredibly complex. Due to the overlap of roles between owners, employees, board members, and family, there is frequently a lack of clarity surrounding fundamental business facets and processes, including job responsibilities, performance expectations, individual development and advancement, as well as compensation policies, among many others.

Page8DarkPortrait

Michael Klein

Michael Klein

Add in a variety of topics that are often undiscussable — including substance abuse, estate planning, share transfers, leadership succession, and many others — and one can often find a tornado of conflict and emotion just waiting to touch down.

The more mature (i.e., older) a family business is, the more likely that lessons have been learned from generation to generation. However, no matter how old a family business may be, complexity is always present. Unfortunately, the individual family member often loses out due to the greater issues of family and business. Many, if not most, family-business consultants focus their attention on maintaining engagement and involvement, maximizing the business while understanding the family dynamics. Few are focused on what is in the best interest of an individual.

Family-business processes, systems, strategies, and planning are all critical issues if the business is to survive and thrive. A focus on individual interests, growth, satisfaction, and development comes only after larger issues are addressed. Sadly, the individual family member can become an afterthought.

Consider the prevalence of this theme of family-business expectations for employment versus individual talents, desires, and dreams. Many recent children’s movies are centered fundamentally around the individual’s conflict with family legacy, tradition, and power. As just one example, Brave’s Merida is pressured to follow in her mother’s footsteps (and the family business) as a properly behaved queen despite her desire for very ‘unqueenly’ activities and passions.

Back in the real world, however, decisions about family-business employment are far more complicated and have more than one side to the story.

Three Perspectives

In my research, as well as experience with family-business clients, the following three perspectives are exceedingly common but rarely discussed openly, thoroughly, or objectively:

• As an active member of the family business: “Is this the best path for me going forward?”
• As a current family-business owner or parent: “What is the role of the family business in the future of my children?”
• As a next-generation member: “Should I join the family business?”

With each of these perspectives comes the underlying question, is this the best fit between person and career/job? The answer doesn’t fall out of the sky, but requires patience, tolerance for ambiguity, and a willingness to change direction when needed.

Quick decisions should be avoided at all costs. The following is a sample of some of the questions each constituency should start asking, followed by some important things to remember.

Questions for active family-business members include:

• How satisfying is my current role?
• Do I have options to change my role?
• Which family relationships are most important to me?

Keep in mind, nobody can decide your path for you. There are always pros and cons to any decision or change. You owe it to yourself and your family to either fully engage or disengage from the business sooner or later.

Questions for owners/parents include:

• What would make me most satisfied for my children?
• What skills, talents, or interests do they have that might fit well in the family business?
• Am I considering other options for my children?

Keep in mind, your own feelings about the business may be very different from your son or daughter. If your child decides not to join initially, they might be interested when they are older. In the meantime, be as objective as you can about your child’s personality, skills, interests, and motivations.

Questions for next-generation family members include:

• What excites me about the family business?
• What traits or skills do I have that will contribute to the business?
• Is there something I would be giving up if I joined?

Try as best you can to separate the idea of being a member of your family from working in the family business. Focus on understanding and developing your skills, not making a lifelong commitment to one path or another. You probably won’t have all the answers about what you may want from work until you have worked for a while.

Go with the Flow

Regardless of what the genetic lottery hands us at birth, our personal and professional experiences should result in new insights into who we are and what we are capable of. As our work lives progress, we should be able to develop new skills and abilities, as well as perhaps discover interests and passions we didn’t know we possessed. Ultimately, our jobs and other professional experiences should guide us toward finding out where our true strengths and talents lie.

For some, the family business provides an unmatched arena for this type of professional development. Unfortunately, for far too many, the family business stands directly in the way of this — and, as a result, it stands in the way of healthy adult development.

Family businesses are wonderful career and professional opportunities for many family members. While it is not a secret that the primary beneficiaries of arranged marriages are the families, we do not as easily admit this is often the case in family-business employment.

Family businesses can be wonderful opportunities for professional and personal growth, satisfaction, and success. But they should never be the only option. n


Michael Klein, PsyD, is a business consultant and author of Trapped in the Family Business: A Practical Guide for Uncovering and Managing This Hidden Dilemma. He holds a doctoral degree in professional and applied psychology, and supports family businesses and their advisors by providing assistance in the hiring, management, and development of leaders, managers, and employees. He has more than 20 years of experience working in multiple industries, including manufacturing, insurance, healthcare, construction, financial services, education, pharmaceuticals, real estate, and entertainment; mkinsights.com;trappedinthefamilybusiness.com

Construction Sections
Houle Builds on Its Expertise in Healthcare Contracting

By KEVIN FLANDERS

Houle Construction President Tim Pelletier, left, and Vice President Bob Langevin

Houle Construction President Tim Pelletier, left, and Vice President Bob Langevin, with a ‘baffle box’ used to keep air free of dangerous particulates.

As a contractor specializing in projects at medical facilities, Raymond R. Houle Construction has seen the industry evolve dramatically since opening in 1977. Practices have changed. Regulations have tightened. Competition has increased.

But Ludlow-based Houle hasn’t been daunted by change, instead employing innovation and reinvention to succeed in a challenging business where plenty of other enterprises have failed.

Leading the way have been President Timothy Pelletier and Vice President Robert Langevin Jr., with more than 40 years combined at the company.

“We are healthcare-contractor-certified and have a tremendous amount of experience working in hospitals,” Pelletier said. “Our staff is up to date on all of the latest infection-control procedures.”

That’s critical in an age when construction at medical facilities has been far more closely scrutinized and regulated than in past decades. With the emergence, over the past 15 years, of new policies and protocols governing every project — from emergency departments to patient rooms — contractors must be certified before they can even consider working inside a hospital. Houle, boasting a staff of around 30 employees, is one of a few commercial builders in the area with experience in all aspects of healthcare construction.

Simply put, Pelletier said, his staff knows how to get the job done in situations where planning and execution are crucial. Hospitals are among the most challenging construction venues, partly because they can’t be shut down for weeks or months at a time to facilitate site work. As such, every member of the construction team must be adept at working seamlessly in an active medical environment, with minimal disruption to patients and staff.

For instance, “when you’re renovating an emergency department, you have to create a construction environment within the existing environment. The ER isn’t going to close so you can work,” he explained. And with hospital patients often resting in close proximity to where the work is being completed, he added, every procedure must be completed with an emphasis on safety and efficiency.

History in Healthcare

Operating in the beginning out of founder Raymond Houle’s garage in South Hadley, Houle Construction has evolved and grown to become one of the region’s noted contractors, particularly in the realm of medical facilities. The company’s clients have included Cooley Dickinson Hospital, Baystate Medical Center, Baystate Wing Hospital, Holyoke Medical Center, Mercy Medical Center, the Sisters of Providence Health System, and Genesis Health Ventures, among others.

Tim Pelletier

Tim Pelletier says working on medical facilities means completing projects efficiently while keeping patients safe.

But becoming a leading area name in healthcare construction has been far from easy. For example, each time a new infection-control procedure is introduced, the company must adapt accordingly, and each time a new healthcare mandate is instituted, the staff must align its practices to the fresh industry standard. In some instances, uncertainty over new regulations required the Houle team to rely on innovation.

“We were told to figure it out and come up with a solution,” Pelletier said, recounting a situation about eight years ago when hospital infection-control departments began to implement new asbestos-abatement regulations in windowless areas of facilities.

In response to the changes, the staff invented what is now known in the industry as a ‘baffle box’ — a device used to diffuse torrents of air generated by negative air machines during asbestos-removal projects. Now made of plexiglass, the first such devices made by Houle were constructed of plywood and helped to safely exhaust dust and particles.

Not long after the creation of baffle boxes, Pelletier and Langevin recalled, hospitals were requiring the use of similar devices, and the competition was mimicking Houle’s design. Today the staff continues to search for new strategies to maximize safety and efficiency on the job site, well aware that they can’t afford to be complacent in a rapidly changing, increasingly policed industry.

The reasons for tighter controls are numerous. First, patient privacy laws have been tightened under the Health Insurance Portability and Accountability Act (HIPAA). As for the renewed emphasis on infection control, there’s good reason for that. In 1999, the Institute of Medicine dropped a bombshell of a report called “To Err Is Human — to Delay Is Deadly,” claiming that up to 98,000 people were dying needlessly each year because of preventable medical harm, including hospital-acquired infections.

Since that time, hospitals have aggressively ramped up their infection-control protocols, and contractors that want a piece of the lucrative medical-facility construction niche have done the same. In fact, the New England Regional Council of Carpenters has created a training program for members who perform work in a clinical environment. The curriculum covers everything from controlling airborne contaminants to mold remediation to routing materials and personnel around patients and staff.

Bob Langevin

Bob Langevin says Ray Houle, the company’s founder, was a believer in figuring things out for himself, a trait he passed on to the current leadership.

“Hospital construction is a whole different animal,” Pelletier said. “It really isn’t like any other kind of construction. We are always looking for new ways to improve infection-control equipment. As we continue to do more projects, we learn better and faster ways to achieve results. You have to continually research the latest products so you can stay ahead of the curve and provide the best possible service to customers.”

Demonstrating the breadth of the firm’s work, he cited renovations to the fourth and fifth floors at Mercy Medical Center as one of the company’s largest recent projects, as well as a $10 million project for Specialized Technology Resources in Enfield, Conn., that converted a mushroom plant to a solar manufacturing facility. Houle also led a recent laboratory renovation at the John W. Lederle Graduate Research Center on the campus of UMass Amherst.

Drawing on Experience

Pelletier and Langevin ascribe their company’s sustained success to not only the staff’s commitment and hard work, but also the experience of each member. From the management team to those leading work in the field, Langevin said, everyone is on the same page and works collaboratively during each project.

“The core of the staff has been here for a minimum of 10 years. We all work really well together,” he noted.

Neither Pelletier nor Langevin went to college, instead receiving education in construction from hundreds of projects over the years. Starting off as carpenters, they slowly progressed through the ranks — every jobsite their classroom, every supervisor a de facto professor in a different subject.

“There is no replacement for being out in the trenches and doing it yourself,” Pelletier said. “We have a tight group here — it’s like a family environment.”

Both men learned much of what they know from Raymond Houle himself, who has now been retired for 15 years after handing the reigns to Pelletier.

“He worked his way up through the trade just like us and eventually started his own business,” said Langevin, who works closely with owners, project managers, and architects on a daily basis — all skills he learned from Houle and others. “He really wanted you to get out there and figure things out for yourself, but he was always there if you had a problem.”

He and Pelletier agree that taking time to appreciate all aspects of the job is integral, especially the lighter moments. In a business that often abounds with stress — particularly when deadlines near — the staff does its best to keep the atmosphere loose and upbeat. “I think it’s important to keep a good sense of humor,” Langevin said.

It’s far more important, of course, to ensure that each project stays on time and within its budget, which is often made even more difficult by tight parameters. For hospital leaders, the goal is to get work done as quickly as possible to reduce disruptions to staff and patients, although speed and attention to detail can be a tricky blend unless a company has many years of experience balancing those needs.

Sometimes, Pelletier told BusinessWest, meeting a condensed deadline can feel like achieving the impossible, even for veterans who have been in the industry for decades. But those who dedicate their careers to the industry learn to embrace the innate challenges of deadlines.

“It’s rewarding,” Pelletier said of finishing ahead of a difficult deadline, especially for jobs in medical settings. “Everyone has to work together, from the hospital staff to all of the contractors involved. It’s always a team effort, and we try to keep everything coordinated so it gels like it’s supposed to.”

Pelletier said business has taken a slight dip this year for Houle, with an array of smaller projects dominating the 2014 schedule. The staff has high hopes for a solid 2015, though. Overall, the local industry has been trending in a positive direction, and with such recent announcements as Holyoke Medical Center renovating its Emergency Department to include a behavioral-health component, contractors working in the medical niche hope construction opportunities will be available at area hospitals in 2015.

Then it’s up to Pelletier and his staff to decide which projects they will pursue.

“Things have been really busy over the last five years,” he noted. “It’s tailed off a little, but the drop hasn’t been significant, just a little downturn this year. I am optimistic that things will pick up. It all depends on what our customers are doing.”

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

AGAWAM

White Creek Traders Inc., 611 Suffield St., Agawam, MA 01001. Jason Morris, same. Internet sales.

GRANBY

United Siding & Painting Inc., 82 Pleasant St., Granby MA 01033. Fabio Cardoso, same. Residential and commercial siding & painting.

HADLEY

Pioneer Power Inc., 83 Rocky Hill Road, Hadley, MA 01035. David Moskin, same. Retail sales.

River Valley Dental of South Hadley, P.C., 63 East St., Hadley, MA 01035.Babak Gojgini, 607 George Hannum Road, Belchertown, MA 01007. Dental office.

HOLYOKE

Sports Stuff Inc., 2255 Northampton St., Holyoke, MA 01040. Soo Hyun Yoo, 2255 Northampton,Holyoke, MA 01040. Retail shoe company.

LONGMEADOW

Off the Grid Solutions Inc., 208 Shaker Road, Longmeadow, MA 01106.Taylor Scyocurka, same. Engineering and engineering design services, utility metering and supply.

LUDLOW

Overeasy Inc., 17 Cedar St., Ludlow, MA 01056. Kelly Maureen Dias, same. Restaurant.

The Gomes Agency Inc., 364 East St., Ludlow, MA 01056. Miguel Gomes, same.Insurance broker.

NORTHAMPTON

Northampton Family Dentistry, P.C., 69 Bridge St., Northampton, MA 01060. Chulhwan Kim, D.M.D., same.Dental practice.

Tattoo Afterlife Mass Inc., 110 Pleasant St., Northampton, MA 01060. Matthew Olivieri, same. Tattooing, massage therapy, and retail sales.

Waralee Inc., 257 Main St., Northampton, MA 01060. Saowanee Deechanupong, 201 Grove St., Northampton, MA 01060. Full-service restaurant.

Wheel of Color Inc., 123 Main St., Northampton, MA 01060. John Thomas Baldwin,75 Ashfield St., Shelburne Falls, MA 01370. Interior and exterior paint contracting.

PITTSFIELD

Perspective Property Maintenance Inc., 295 Partridge Road, Pittsfield, MA 01201. Gene Shepard, same. Landscaping, and property maintenance.

Robert J. Boylston Inc., 152 North St., Suite 330, Pittsfield, MA 01201. Robert Boylston, 50 Tucker St., Lenox, MA 01201. Psychotherapy/social work.

Stenna Inc., 140 High St., Pittsfield, MA 01201. Senen Maruli, same. Limited food service.

United Educators of Pittsfield Inc., 188 East St., Pittsfield, MA 01201. Brendan Sheran, 62 Spadina Parkway, Pittsfield, MA 01201. Association established to support students, increase student academic achievement, protect employee rights, uphold high professional standards and advance economic well-being and improve the quality of public education.

Williams Elementary School, PTO Inc., 50 Bushey Road, Pittsfield, MA 01201. Ann Wildgoose, 77 Glory Dr., Pittsfield, MA 01201.

SPRINGFIELD

Primera Iglesia Cristiana Gedeones Del Senor Inc., 105 Jefferson Ave., Springfield, MA 01107. Ramonita Rodriguez, same. Independent church and place of worship.

TNT Promotions 22 Corporation, 66 Appleton St., Springfield, MA 01108. Guillermo Negron, same. Music, sports, radio show, recording music and magazine.

Upper State Street Community Development Corporation, 471 Wilbraham Road, Springfield, MA 01109. Glenrose Tamesar, same.

Vido Foods Inc., 326 St., James Ave., Springfield, MA 01129. Reino Muesus, 53 Haskins St., Springfield, MA 01109. Business engaged in the preparation and distribution of traditional and non-traditional food among others, Caribbean ethnic.

WEST SPRINGFIELD

Parra-Dise Inc., 97 Adrian Ave., West Springfield, MA 01089. Gustavo Parra, same. Independent broker business.

The JGM Group Inc., 901 Prospect Ave., West Springfield, MA 01089. Joseph Malkoon, same. Food-brokerage business.

ZQHW Corp., 83 Therese Marie Lane, West Springfield, MA 01089. Zahoor Mian, same. Convenience store and gas station.

WILBRAHAM

Neighborhood Pizza Inc. 2481 Boston Road, Wilbraham, MA 01095. Ilyas Yanbul, 82 Bluebird Circle, Ludlow, MA 01056. Pizza restaurant.

Departments People on the Move

Carol Campbell

Carol Campbell

Dr. Howard Trietsch

Dr. Howard Trietsch

Maura McCaffrey, Health New England president and CEO, and Dr. Mark Keroack, Baystate Health president and CEO, announced that Carol Campbell and Dr. Howard Trietsch have been named to the HNE board of directors. Campbell is the president of Chicopee Industrial Contractors Inc., a company she founded in 1992. She is a member of the Board of Associated Industries of Massachusetts, the Chicopee Chamber of Commerce, the Westmass Area Development Corp., and the Women’s Fund of Western Mass. She has a distinguished record of community service and leadership, and was recognized as the 2014 Woman of the Year by the Professional Women’s Chamber. She has previously been recognized among the Top 100 Women-led Businesses in Massachusetts, as Business of the Year by the Chicopee Chamber of Commerce, as a Super 60 Business Growth recipient, and as a Paul Harris Rotary International honoree. Campbell holds several industry licenses and certifications and is a graduate of UMass. Trietsch is a full-time attending physician at Baystate Ob/Gyn Group Inc., where he has served as managing partner since 1990. He recently completed his term on the Baystate Health board of trustees. He also serves on the BHIC board and the Baycare board of directors. Trietsch is a member of many medical societies and serves on community boards including the Springfield Jewish Community Center, Jewish Geriatric Services, and the Jewish Federation of Western Mass. “Ms. Campbell and Dr. Trietsch are both accomplished professionals and exemplary stewards of our community. HNE’s mission is to improve the health status and overall quality of health of our regions,” said McCaffrey. “We are pleased to welcome them to our board and look forward to their contributions to help us fulfill our mission.”
•••••
Gary Rivers

Gary Rivers

Northeast IT Systems Inc
. announced that Gary Rivers has joined its team as a Senior Systems Engineer. Rivers received an associate’s degree in computer systems engineering from Springfield Technical Community College, and has been a business specialist throughout the Northeast. He has more than 10 years of experience in the IT field with numerous industries, including manufacturing, medical, emergency services, architecture, and engineering.
•••••



Beth McGinnis-Cavanaugh

Beth McGinnis-Cavanaugh

The Carnegie Foundation for the Advancement of Teaching and the Council for Advancement and Support of Education (CASE) have named Springfield Technical Community College Professor Beth McGinnis-Cavanaugh its 2014 Massachusetts Professor of the Year. McGinnis-Cavanaugh was selected from 400 nominated professors in the U.S. Last month, she and the other 30 state winners were honored at the National Press Club in Washington, D.C. McGinnis-Cavanaugh, who teaches physics and engineering mechanics at STCC, is one of the principal creators of the “Through My Window” project, a multi-media engineering-education website that provides children and young teens, especially girls, with innovative learning experiences in engineering. The program, which began in 2012, is the result of a partnership between STCC and Smith College and is funded by a $3 million grant from the National Science Foundation. She has been on sabbatical this academic year to focus solely on the grant project. A printed young-adult novel, Talk to Me, will be published next month by the grant collaborative. “The goal of the Through My Window program is to expose young girls to engineering so they see engineering like they do traditionally female fields,” said McGinnis-Cavanaugh. “We hope that they see that engineering is a way to help people, impact society, and solve the really important challenges the world faces.” McGinnis-Cavanaugh is an STCC alumna who began her academic career in the 1990s. After receiving her associate degree in engineering transfer, she went on to continue her education and received her bachelor’s and master’s degrees in civil engineering from UMass Amherst. “This award is really a validation of very hard work,” said McGinnis-Cavanaugh. “I had somewhat humble beginnings here at STCC as a non-traditional student and as a woman in engineering. I challenged myself academically and continue to do so professionally. In addition to teaching, I’m invested in my research grants and am constantly improving my knowledge of teaching and learning.”
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Westfield State University alumna Jessica Kennedy, Assistant Principal at South Middle School in Westfield, was one of eight educators to receive the Massachusetts State Universities Alumni Recognition Award for 2014. The state universities of Massachusetts honored eight of the Commonwealth’s outstanding K-12 educators who graduated from the system’s teacher-preparation programs in a ceremony held in Boston last month. Kennedy was selected by WSU for her accomplishments as a teacher and as a role model for students in service to the community. She received her bachelor’s and master’s degrees at Westfield State in 2008 and 2010. Her first teaching job was as an English teacher at Powder Mill Middle School in Southwick, where she also served as mentor teacher, team leader, and pre-advanced placement lead teacher. In 2013, she was hired as assistant principal at South Middle School.
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Springfield Mayor Domenic Sarno traveled to Cambridge late last month to speak to about 100 students interested in urban renewal and economic development. The students are all graduate students at Harvard’s Kennedy School of Government with experience in economic development and urban planning. They have been reviewing case studies in economic development and renewal projects that have worked and failed. Sarno spoke about economic development and Springfield’s revitalization, and provided a perspective on how to grow and sustain a city in today’s urban America. Topics included an overview of Springfield and its history, demographics, income, as well as issues relating to affordable housing, access to transportation, poverty reduction, economic development, and access to quality education.
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Karen DeMaio has been named IRA Services and Special Projects officer at Easthampton Savings Bank. DeMaio joined the bank in 2006 as a part-time IRA/Special Projects assistant. Her previous employment was with Friendly Ice Cream Corp. In her seven years at Friendly’s, she was an auditor and then became a senior marketing analyst. Prior to Friendly’s, she worked for KPMG Peat Marwick as a senior accountant. She earned her bachelor’s degree in business administration from Western New England University. DeMaio manages the bank’s IRA activities and coordinates its vendor-management program, business-continuity planning, insurance review, and unclaimed-property reporting.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

HAMPDEN SUPERIOR COURT
Calise & Sons Bakery Inc. v. East Baking Co. Inc.
Allegation: False advertising and breach of contract: $26,000
Filed: 11/7/14

Datto Inc. v. Haselkorn Inc.
Allegation: Breach of equipment lease: $143,704
Filed: 10/30/14

Mark Lizak v. Apria Health Care, LLC
Allegation: Product liability: $13,593
Filed: 10/20/14

Perkins Paper, LLC v. Daily Harvest Café Inc.
Allegation: Non-payment of goods sold and delivered: $91,147.42
Filed: 10/27/14

HAMPSHIRE SUPERIOR COURT
Hap Inc. v. Certain Underwriters of Lloyd’s London and Bresnahan Insurance Agency Inc.
Allegation: Breach of insurance policy: $99,000+
Filed: 10/3/14

Kenneth Williams v. Thibault Fuel Inc.
Allegation: Negligent operation of motor vehicle causing injury: $25,444.86
Filed: 10/20/14

Teresa O’Shea v. Florence Pizza and Family Restaurant
Allegation: Negligent maintenance of property causing injury: $289,365.20
Filed: 10/6/14

NORTHAMPTON DISTRICT COURT
David W. Kretchmar v. Burris Logistics, Inc. d/b/a Burris Springfield, LLC and Jason James
Allegation: Violation of the Wage Act: $4,149.76
Filed: 11/5/14

PALMER DISTRICT COURT
Lynn Baker v. East Longmeadow Methodist Church
Allegation: Negligent maintenance of property causing slip and fall: $2,888.80
Filed: 11/5/14

St. Clair Landscaping Inc. v. Northern Tree Service
Allegation: Non-payment for labor and materials: $6,394
Filed: 9/4/14

SPRINGFIELD DISTRICT COURT
Amelia Goldrup p/p/a Trista Nadolski v. Peanuts Daycare Inc.
Allegation: Breach of duty of care and failure to adequately supervise: $912.50
Filed: 10/1/14

Comcast Spotlight Inc. v. Adrian Construction Co.
Allegation: Non-payment of advertising services provided: $2,580.16
Filed: 10/6/14

Marlene Johnson v. Kenton Johnson d/b/a A.T.C. Home Improvement, LLC
Allegation: Breach of contract: $7,824.72
Filed: 11/10/14

WESTFIELD DISTRICT COURT
Advance Me Inc. v. Lawrence Bannish d/b/a Feed Warehouse
Allegation: Breach of contract: $27,284.26
Filed: 8/28/2014

Capital One Bank v. Jason Liacos and Liacos Landscaping
Allegation: Non-payment on credit account: $12,934.94
Filed: 10/28/14

Patricia Scuderi v. Scuderi’s Inc. d/b/a Crabby Joe’s
Allegation: No compensation for hours worked: $11,942.87
Filed: 9/22/14

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555
 

• Dec. 8: ACCGS Suppler Diversity Pre-certification Workshop, 10 a.m. to noon,
hosted by UMass Center at Springfield, 1500 Main St., 2nd Floor. Presented in partnership with the MA Supplier Diversity Office and the Black Leadership Alliance.
Reservations are free, but required. Reservations may be made online at www.myonlinechamber.com.

• Dec. 10: ACCGS Lunch N Learn, 11:30 a.m. to 1 p.m., Dodge Room, Flynn Campus Union, Springfield College, 263 Alden St.. Springfield. “Cybersecurity: It’s Everyone’s Business,” sponsored by VertitechIT. Cost: $25 for members, $35 for general admission, including lunch. Reservations may be made online at www.myonlinechamber.com.
 
GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Dec. 4: Holiday Open House, 4:30-6:30 p.m., at the Chamber Office, 264 Exchange St., Chicopee. Sponsored by Charter Business. Free to attend for all members. RSVP requested.

• Dec. 11: Workshop 6: “Strategic Networking: Networking to Increase Profitability,” 9-11 a.m., at Days Inn, 400 Memorial Dr., Chicopee. Cost: $20 for members, $30 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Dec. 11: Holiday Dinner Dance 2014, 6 p.m. Details to follow. Comedy show, dinner, and the big raffle drawing for $5,000. Call the office to sign up for a table at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• Dec. 10: Holiday Business Breakfast, 7:30-9 a.m., at the Log Cabin Banquet and Meeting House, 500 Easthampton Road, Holyoke. Sponsored by Holyoke Gas & Electric, Health New England, Holyoke High School Madrigal Choir, and Bresnahan Insurance. Business networking while enjoying a hearty breakfast and sounds of the season. Cost: $22 for members in advance, $28 for non-members and at the door. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900
 

• Dec. 10: Joint Chamber Mixer for Greater Northampton and Amherst Area chamber members, 5-7 p.m., hosted by the Lord Jeffrey Inn, 30 Boltwood Walk, Amherst. Sponsored by Florence Savings Bank. Cost: $10 for members, $15 for non-members.

PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310
 

• Dec. 9: PWC Ladies Night, 5-7 p.m., hosted by Cooper’s Fine Gifts & Curtains, 161 Main St., Agawam. Reservations are free, but required. Reservations may be made through Gwen Burke at [email protected] or (413) 237-8840.
 
WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880
 

• Dec. 3: Wicked Wednesday. 5:30-7:30 p.m., hosted by Squires Bistro at Cooper’s Commons, Agawam. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. Cost: free for chamber members, $10 for non-members at the door. Event is open to the public. For more information, contact the chamber office at (413) 426-3880 or [email protected].

Daily News

WESTBOROUGH — Berkshire Bank has furthered its presence in Eastern Mass. with the opening of a new full-service branch and financial-service center located at 303 Turnpike Road in Westborough.

Bank executives and the community welcomed the new facility with a ribbon-cutting ceremony on Nov. 20. Included in the ceremony was a $10,000 donation to four community nonprofit organizations: the YMCA, the Boys and Girls Club Metro-West, the Westborough Food Pantry, and Westborough High School Robotics.

Berkshire Bank’s Westborough financial center offers a network of financial services, including personal and business banking, mortgages, insurance, and wealth management. The full-service branch includes Berkshire Bank’s state-of-the-art teller pod design, which provides more personalized service, faster transactions, improved accuracy, and enhanced security. The financial center covers 10,000 square feet, and the floor plans were designed to maximize teamwork and efficiency while enabling staff to easily shift tasks to respond to customer traffic.

“The new Westborough center was designed with our customers in mind — it is a contemporary banking experience and an excellent next step in our growth here in Eastern Massachusetts,” said Tami Gunsch, senior vice president, Retail Banking. “Offering the full gamut of financial services, our new financial headquarters and branch delivers the highest-quality service and responsiveness to customers. The design of the facility is conducive to personal engagement with our customers, even during the busiest moments.”

Daily News

HOLYOKE — The Dowd Agencies, a leading insurance provider serving New England for more than 115 years, announced a merger of the firm’s two Indian Orchard-based offices.

Moskal-Dowd, previously located at 20 Parker St., and Orchard-Dowd, previously located at 144 Main St., have officially merged and will now operate as the Indian Orchard-based location of the Dowd Agencies located at 485 Main St. The new, 2,500-square-foot office is officially open for business. Customers and the general public are invited to visit, and an open house is planned for the spring of 2015.

“One centralized location for our Indian Orchard office will increase accessibility for our customers,” said John Dowd Jr., president and CEO of the Dowd Agencies. “The benefits of the new office include ample parking, a large conference room for meetings, and, most importantly, a larger staff to provide our customers a broader service offering from one location.”

The Dowd Agencies will continue to be headquartered in Holyoke, which houses the firm’s human resources department and administrative staff.

“From a customer-service standpoint, the Indian Orchard location is now a full-service operation,” Dowd said, “and there were no reductions in staff, which means our customers will continue to see the same account managers they have built relationships with at our previous locations.”

Moskal-Dowd was originally acquired by the Dowd Agencies in 2009; Orchard-Dowd was acquired in early 2014.

“Business growth has always been a part of our master plan,” said Dowd. “However our locations and appearance may change, our primary focus and responsibility has always been, and will remain, with our customers. The Dowd Agencies’ leadership agrees that the new centralized Indian Orchard location helps us remain true to providing the best customer experience possible.”

Daily News

EASTHAMPTON — Matthew Sosik, president and CEO of Easthampton Savings Bank, announced that Karen DeMaio has been named IRA Services and Special Projects officer.

DeMaio joined the bank in 2006 as a part-time IRA/Special Projects assistant. Her previous employment was with Friendly Ice Cream Corp. In her seven years at Friendly’s, she was an auditor and then became a senior marketing analyst. Prior to Friendly’s, she worked for KPMG Peat Marwick as a senior accountant for three years. She obtained her bachelor’s degree in business administration from Western New England University.

DeMaio manages all of the bank’s IRA activities and coordinates the bank’s vendor-management program, business continuity planning, insurance review, and unclaimed-property reporting.

Health Care Sections
Physicians Get Back to Work After HCPA Bankruptcy

Dan Moen understands that the closing of Hampden County Physician Associates (HCPA) is a big story in the region, but it’s just a part of a much larger story going forward.

“Physicians are concerned their reimbursement has been reduced by payers over a period of time, and their overhead, the cost of keeping up with all the administrative complexities, is also going up,” said Moen, president and CEO of the Sisters of Providence Health System (SPHS).

In short, he added, “I think physicians, to some degree, are feeling squeezed — not to say there aren’t some very successful physician groups out there, but in general, physicians are feeling they need to be part of a bigger entity, one that might have the resources to help them bridge that gap.”

The new building that houses several SPHS services, including physicians formerly affiliated with HCPA.

The new building that houses several SPHS services, including physicians formerly affiliated with HCPA.


That’s why Moen believes taking on 19 doctors from four former HCPA practices, in the wake of the physician group’s bankruptcy filing and closure late last month, is a win-win for both the doctors involved and SPHS itself.

“We had a long, positive working relationship with Hampden County,” Moen said of the now-disbanded physician network. “When we heard from them that they were concerned about their future, we said, ‘this is too important to this community to let it just go away.’”

Thus, a month-long effort commenced to bring the doctors, plus two physician assistants and six nurse practitioners, into the SPHS-owned Mercy Medical Group, headquartered on the Mercy Medical Center campus in Springfield. Three business days after the bankruptcy proceedings forced all HCPA offices to close, the four practices that joined Mercy were back online in the same locations, in Springfield, East Longmeadow, Ludlow, and Feeding Hills.

Dan Moen

Dan Moen, president and CEO of the Sisters of Providence Health System

“Everyone was professional through the whole situation,” Moen said, “and the end result is that the patients get to see their physicians, and none of that continuity was interrupted.”

Similar negotiations ensued throughout October at Noble Hospital, which decided to take two HCPA practices into the Noble Medical Group. Two physicians who practiced in Westfield have moved to the Noble campus in the city, while five based in Southwick, along with a physician assistant and a nurse practitioner, will remain in their existing office.

“The decision was made for us,” said Noble President and CEO Ronald Bryant, speaking not literally, but in terms of the importance of physician access in his community. “Hampden County Physician Associates, by their dissolving, left a void in our market for primary-care physicians. Southwick and Westfield were already in our market, so not only was picking them up the right thing to do for our community and our patients, but it’s also the right thing for the physicians and staff, who will remain in the community for their patients.”

Other pieces on the board shifted as well. The Southampton Road office in Westfield, abandoned by the doctors who moved to Noble, was taken over by Mercy and will reopen in the spring, offering specialties including wound care, cardiology, hyperbaric therapy, and vascular medicine.

Meanwhile, allergists who had been part of Hampden County Physician Associates established their own practice, Allergy and Immunology Associates of New England, on the campus of Baystate Medical Center in Springfield. HCPA doctors who had practiced in nursing homes have also launched their own practice, Pioneer Continuing Care Providers. Finally, pediatrician and internal-medicine specialist Dr. Naomi Rosenberg has started her own practice.

Dr. Scott Wolf, senior vice president of Medical Affairs and chief medical officer at Mercy, said SPHS acquired the assets and equipment of the four practices as part of negotiations with HCPA. “Our primary goal from the outset was making sure nothing would change for patients, their relationships with their physicians would remain intact, and physicians would eventually welcome new patients into these practices.”

Bigger Pond

In its initial bankruptcy petition on Sept. 29, HCPA claimed it had lost doctors and was unable to recruit replacements. At the time, the physician group claimed $3.3 million in assets and $5.4 million in liabilities, while gross income across its network of practices had fallen from $39 million in 2013 to $25 million through the first nine months of 2014.

“There’s still a huge shortage of primary-care physicians in the area; we know that,” Moen told BusinessWest. “We’re seeing a lot of this happening these days across the country, where physicians are aligning themselves more closely with hospitals and health systems.”

The reasons have much to do with economies of scale and access to a fuller range of resources, he continued.

“Instead of working on their own, this gives them a bigger entity to work with. For example, we’ve got an IT team here at Sisters of Providence. That’s an automatic savings; they probably had to spend some dollars with an outside vendor and consultant, while we can do it inside.

Ronald Bryant

Ronald Bryant said Westfield’s need for primary-care doctors practically made Noble Hospital’s decision to take seven former HCPA doctors into its network.

“Another thing is, we’re part of the second-largest nonprofit healthcare system in the country,” Moen added, referring to Catholic Health East. “Because of the size and scope of the system we’re part of, we’re able to drive down their malpractice costs — something even a 20- to 30-physician practice wouldn’t be able to do.”

Wolf agreed that physicians will enhance their current practices by being part of a medical system. “They can coordinate care and leverage the infrastructure we have as a comprehensive health system, which will help us achieve the goal of overall population health, and will keep patients in their primary-care environment, where care should be delivered.”

He noted that a hospital with Mercy’s community demographics should average about 50,000 emergency-room visits per year, but the hospital actually averages about 80,000, partly due to a shortage of primary care. It’s also important for physicians to be more closely aligned with hospitals in this era of accountable care, a model that requires close coordination among hospitals, doctors, and other medical professionals.

“We’re moving away from fee-for-service,” Moen said. “People are starting to move toward risk-based contracts, flat-rate contacts, where the incentive is going to be for physicians and hospitals and other providers, like home care, to work even more closely together and be available to move patients along a continuum of care in the best possible fashion — to keep people well and out in the community. So it makes sense for physiciants to be more involved with hospitals in this care.”

Back to Work

Though most of the HCPA practices continued operations within a few days of the Oct. 31 shutdown, the group’s West Springfield office was shuttered, and doctors who worked there transferred to Mercy or the Feeding Hills practice. Meanwhile, the group’s urgent-care center in East Longmeadow was closed for the time being, its fate currently undecided.

Overall, though, Moen praised the transition that brought 19 new doctors into the Mercy Medical Group with minimal shutdown.

“We knew we’d keep this going,” he said. “It’s a great group of physicians and practitioners, and we never thought we wouldn’t make this move in some form or fashion.

“It’s just too disruptive for patients not to have their appointments,” he continued. “Simple thing like prescription renewals are so important. People booked these appointments months ago; it’s not like there are lots of openings in the schedule going forward. So we didn’t want more than a day or two of those schedules being interrupted. This is a talented group, in spite of the financial challenges, and we’re happy to have all of them get back to work doing what they love to do, which is taking care of patients.”

There were practical considerations for Mercy, too. “We knew we couldn’t afford to have this big gap in service for patients. We didn’t want them to look elsewhere for care. So this has been a success, from my point of view.”

Both SPHS and Noble stressed that patients would experience no insurance changes in the ownership transition. In fact, Wolf said, in some instances coverage will be expanded because of services provided under the Sisters of Providence umbrella.

Meanwhile, the system has been busy contacting some 60,000 patients to let them know how to find and contact their providers, and has set up a ‘coordinated care center’ telephone line to help patients navigate the changes. “This will be a transparent and seamless transition for patients as they maintain access to their physicians and other providers,” Moen said.

Wolf agreed. “All appointments are going off as scheduled, all practice sites up and running, our waiting rooms busy, and the physicians are busy seeing patients.”

Bryant reported an equally smooth transition of care, and said his biggest concern was making sure residents of Westfield, Southwick, and the environs were able to continue accessing the services they need.

“From our standpoint, the more important thing is that we’re here to provide care for the community,” he said. “These doctors were already located here in our market, so it’s a natural transition to join the hospital. There was minimal downtime and minimal glitches in the transition. They’re seeing a full schedule of patients.”

Eyes on the Future

Wolf noted that the 19 physicians who joined Mercy Medical Group already practiced at Mercy Medical Center, so their practices were never impacted that much. But their affiliation with the medical group helps Mercy build a foundation of primary care — a larger footprint, so to speak — and boosts its profile in recruiting efforts.

“This truly gives us an opportunity to recruit additional primary-care physicians in an area where they’re so desperately needed,” he said. “I think, with the reputation of the Sisters of Providence and Mercy Medical Center, it gives physicians comfort to be part of a bigger system and have access to the resources of that larger system.”

Moen agreed. “This gives us a base to recruit additional physicians. Having an established group, one that has a relationship with a strong hospital — that’s the kind of opportunity primary-care physicians are looking for, and we hope to be able to alleviate the primary-care shortage for the community.”

Doubling its primary-care pool from seven to 14 certainly won’t hurt Noble’s efforts, Bryant said, but “we did a pretty good job recruiting to begin with. What this allows us to do is enhance patient services. It makes it easier for them when they access our healthcare system; we’re able to provide a continuity of care, from primary care to specialist to the hospital, that might not have been present before. So I think it enhances the customer experience more than anything.”

In other words, the doctor is still in.


Joseph Bednar can be reached at [email protected]

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555
• Nov. 19: ACCGS Government Reception, 5-7 p.m., at the Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. Seize this opportunity to meet with your local, state, and federal delegation in an informal setting. Cost: $50 for members, $70 for general admission. Reservations may be made online at www.myonlinechamber.com.
• Nov. 25: ACCGS Pastries, Politics, and Policy, 8-9 a.m., at the UMass Center at Springfield, 1500 Main St., 2nd floor. Featuring MassDevelopment President and CEO Marty Jones discussing “New Programs for Gateway Cities and the Effect on the Region.” Cost: $15 for members, $25 for general admission. Reservations may be made online at www.myonlinechamber.com.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101
• Nov. 19: November Salute Breakfast, 7:15-9 a.m., at La Quinta Inn & Suites, 100 Congress St., Springfield. Cost: $20 for members, $26 for non-members.
• Dec. 4: Holiday Open House, 4:30-6:30 p.m., at the Chamber Office, 264 Exchange St., Chicopee. Sponsored by Charter Business. Free to attend for all members. RSVP requested.
• Dec. 11: Workshop 6: “Strategic Networking: Networking to Increase Profitability,” 9-11 a.m., at Days Inn, 400 Memorial Dr., Chicopee. Cost: $20 for members, $30 for non-members.
• Dec. 17: December Salute Breakfast, 7:15-9 a.m., at the Castle of Knights, 1599 Memorial Dr., Chicopee. Cost: $20 for members, $26 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Nov. 18: GRIST (Get Real Individual Support Today) meeting, 9-10 a.m. at the chamber office. No fee. RSVP requested.
• Dec. 11: Holiday Dinner Dance 2014, 6 p.m. Details to follow. Comedy show, dinner, and the big raffle drawing for $5,000. Call the office to sign up for a table at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Nov. 18: “How to Start and Maintain Your Business: Financing Your Business,” 5:30-7:30 p.m., in the executive conference room at the Holyoke Chamber, 177 High St., Holyoke. Series sponsors: PeoplesBank, Common Capital, Mass Cultural Council/the Artery, in partnership with Holyoke Creative Arts. This workshop will explore loans, grants, and other types of funds; property and loss of income; and full-spectrum lending. Cost: $20. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Nov. 19: Chamber After Hours, 5-7 p.m., at Slainte Restaurant, 80 Jarvis Ave., Holyoke. Great food, door prizes, 50/50 raffle, and the popular Ambassador Bake Sale. Cost: $10 for members, $15 for non-members. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Dec. 2: “How to Start and Maintain Your Business: Accounting and Taxes,” 5:30-7:30 p.m., in the executive conference room at the Holyoke Chamber, 177 High St., Holyoke. Series Sponsors: PeoplesBank, Common Capital, Mass Cultural Council/the Artery, in partnership with Holyoke Creative Arts. This workshop with touch on what you need to save, how often taxes have to be filed, quarterly withholdings, accounting and bookkeeping, software, personal assets versus payroll management, and tax-increment financing. Cost: $20. To sign up, call the Holyoke Chamber at (413) 534-3376 or visit holyokechamber.com.
• Dec. 10: Holiday Business Breakfast, 7:30-9 a.m., at the Log Cabin Banquet and Meeting House, 500 Easthampton Road, Holyoke. Sponsored by Holyoke Gas & Electric, Health New England, Holyoke High School Madrigal Choir, and Bresnahan Insurance. Business networking while enjoying a hearty breakfast and sounds of the season. Cost: $22 for members in advance, $28 for non-members and at the door. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Dec. 17: Chamber After Hours, 5-7 p.m., at the Delaney House. Business networking event includes a 50/50 raffle, door prizes, and money (scratch ticket) tree. Tickets: $10 for members, $15 for the public. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900
 
• Dec. 10: Joint Chamber Mixer for Greater Northampton and Amherst Area chamber members, 5-7 p.m., hosted by the Lord Jeffrey Inn, 30 Boltwood Walk, Amherst. Sponsored by Florence Savings Bank. Cost: $10 for members, $15 for non-members.
• Dec. 15: New Member Orientation, 3-4 p.m., hosted by the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. This is the chance to tell us more about your business and how the chamber can best serve you. Cost: free.
 
GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618
 
• Nov. 19: Annual Meeting & Awards Presentation, 5:30-8:30 p.m., at East Mountain Country Club, Westfield. Event Sponsor: United Bank. Cost: $50 for chamber members, $60 for non-members. To register, call Pam at the chamber office, (413) 568-1618.

Departments People on the Move

Farmington Bank announced the following:

Michael Moriarty

Michael Moriarty

Michael Moriarty has been named Senior Vice President, Commercial Team Leader, and Regional Executive. Moriarty is a 24-year veteran of the Western Mass. banking industry. He comes to Farmington Bank from United Bank, where he most recently served as executive vice president and regional commercial executive. Moriarty is the treasurer of Human Resources Unlimited in Springfield and is a member of the board of directors of the West Springfield Boys and Girls Club and St. Thomas School in West Springfield. Moriarty received a bachelor’s degree from Merrimack College and an MBA degree from Western New England University.
Joseph Kulig

Joseph Kulig

Joseph Kulig has been named Vice President, Commercial Lender. Kulig also has 24 years of local banking experience, and has held the position of relationship manager at both United Bank and TD Bank. Kulig is a member of the board of directors of Rebuilding Together Springfield, West Springfield Youth Soccer Club, and West Springfield Wildcats Baseball Club. Kulig received his bachelor’s degree from UMass Amherst and an MBA degree from Western New England University.
Joseph Young

Joseph Young

Joseph Young has been named VicePresident, Commercial Lender. Young also brings to Farmington Bank more than 24 years of local banking experience. Previously a senior vice president of commercial lending at United Bank, Young is a 20-year retired veteran of the U.S. Air Force. He serves on the board of directors of the Boys and Girls Club of Greater Westfield. Young received his bachelor’s degree from St. Leo College in Florida; and
Candace Pereira

Candace Pereira

Candace Pereira has been named Assistant Vice President, Commercial Portfolio Loan Officer. Pereira, with nearly 10 years of local banking experience, comes to Farmington Bank from United Bank, where she most recently served as a commercial lending officer. Pereira is a member of the board of directors at the Gray House in Springfield. She received her bachelor’s degree from UMass Amherst. In September, Connecticut-based Farmington Bank announced its plans to enter Massachusetts with the establishment of a commercial-lending office and two de novo hub branches, subject to regulatory approval, located in West Springfield and East Longmeadow. With this expansion, Farmington Bank services will now be available from Hampden County to New Haven, Conn., spanning New England’s Knowledge Corridor, an interstate partnership of regional economic-development, planning, business, tourism, and educational institutions that work together to advance the region’s economic progress.
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Jean Deliso

Jean Deliso

Jean Deliso has been named a member of the 2014 Chairman’s Council of New York Life. Members of the elite Chairman’s Council rank in the top 3% in sales achievement among New York Life’s elite sales force of more than 12,000 licensed agents. Deliso has accomplished this level of achievement after 30 years in the financial-services industry. Her passion for finance and strategic planning led to the creation of Deliso Financial and Insurance Services in 2000. Deliso began her career in corporate accounting in Tampa, Fla., where she consulted with small-business owners on financial operations and maximizing performance. She has been a New York Life agent since 1995 and is associated with New York Life’s Connecticut Valley General Office in Windsor, Conn. She serves on many boards in her community, including the Pioneer Valley AAA Auto Club and Pioneer Valley Refrigerated Warehouse, and is currently chairman of the board at the Community Music School of Springfield. She is a past chairman of the board at the YMCA of Greater Springfield and a past trustee of the Community Foundation of Western Massachusetts and the Bay Path College Advisory Board.
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Morrison Mahoney LLP announced that attorney Jennifer Rymarski has been elected a Partner. Rymarski, who practices in the Boston-based firm’s Springfield office, serves a wide base of clients in the arenas of medical malpractice litigation, as well as employment, business, and corporate law. Rymarski has more than 10 years of experience as an attorney and more than 15 years of experience in the legal field. She has a diverse background in medical-malpractice defense work and general business law, communications, and management. Rymarski advises healthcare clients on litigation matters and other issues involving healthcare law. She also serves as defense counsel for court cases and Board of Registration in Medicine investigations and complaints. For general business clients, she offers business advice, including dispute resolution, collections, adherence to corporate and regulatory formalities, and negotiations concerning leases, contracts, financing, and bankruptcy. Rymarski earned a bachelor’s degree from Westfield State University, a certificate of paralegal studies from Elms College, and a juris doctor from Western New England University School of Law. She is a member of the Massachusetts Bar Assoc. and the Hampden County Bar Assoc., and is also licensed to practice law in Connecticut. She serves as a board member of the Children’s Study Home. Rymarski has been named a “Rising Star” in Boston magazine for four consecutive years.
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Mary Hurley

Mary Hurley

The law firm of Cooley Shrair announced that Mary Hurley, Esq., retired first justice of the Chicopee District Court, has returned to private practice with Cooley Shrair. Hurley served 19 years as a judge, following 18 years as a practicing attorney. She was a principal with Cooley Shrair and served two terms as mayor of Springfield before accepting an appointment as a state court justice. Hurley actively serves as a member of the advisory board for the Elms College Criminal Justice Program and the College Club of Greater Springfield. Her background of community service includes work as a trustee of Elms College, the Springfield Library and Museums Assoc., Springfield College, and Holyoke Community College, as well as service on the boards of directors for such organizations as Sisters of Providence Health System, Springfield Symphony Orchestra, and Alcoholism and Drug Services of Western Mass. Inc. She is also a recipient of the Massachusetts Bar Assoc. Public Service Award. Hurley earned her J.D. from Western New England College School of Law and her bachelor’s degree from Elms College, where she also obtained a teaching certificate and an honorary doctorate.
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Patrick McCann

Patrick McCann

Robert Herchert

Robert Herchert

Tighe & Bond, a civil and environmental engineering firm, recently appointed two new members to its board of directors, Patrick McCann and Robert Herchert. McCann has more than 30 years of leadership experience in the environmental, engineering, and construction business. He joined Weston Solutions, an infrastructure-redevelopment firm with offices nationwide, in 1996 and led the company through a successful transformation from public to employee ownership. He became chief operating officer in 1997, president in 1998, and CEO from 2003 to 2013. Currently, McCann serves as board chair for Water for People, an international development organization with operations in nine countries that focuses on providing sustainable water and sanitation to some of the poorest villages in the developing world. He also serves as a board member for Harris & Associates, a West Coast construction-management and design firm, as well as the SUNY Oneonta Foundation. Herchert has nearly 50 years of leadership experience in the public and private sectors, with approximately half of those in the professional-services industry. For the past 13 years, he has been chairman of the board at Freese and Nichols Inc., an engineering, architecture, and environmental-science firm headquartered in Fort Worth, Texas. He also develops and maintains client relationships, and is a Freese and Nichols representative in community and civic activities. Prior to this, he was the firm’s president and CEO for 11 years. Previously, Herchert served as city manager for the City of Fort Worth from 1978 to 1985, and as executive vice president for Texas American Bancshares from 1985 to 1990. Over the years, he has served on numerous boards to support government, business, and community initiatives, and has served on various corporate boards. In 2009, he joined the board of Terracon Consultants Inc., where he also chairs the executive compensation committee and serves on the governance committee.
•••••
Craig Smith

Craig Smith

Craig Smith has joined Berkshire Community College (BCC) as Vice President for Institutional Advancement and Executive Director of the BCC Foundation. In this dual role, Smith is responsible for developing, directing, and implementing internal and external fund-raising for both the college and the foundation as well as advancing community initiatives that promote BCC’s mission, direction, and goals. Smith, who has extensive experience in capital-campaign fund-raising as well as annual and planned giving programs, previously served as managing director of the Berkshire Theatre Group in Pittsfield. Prior to that, he was the development director at the Becket-Chimney Corners YMCA in Becket. “Craig’s years of fund-raising and management experience will be a true asset to our institution, the advancement division, and the BCC Foundation,” said BCC President Ellen Kennedy. “His knowledge, coupled with his ties to the Berkshires, will certainly help him forge relationships not only with our donors and alumni, but also with our students, faculty and staff, and the community at large.” He earned a master’s degree from Assumption College in Worcester, and a bachelor’s degree from Eastern University in St. Davids, Penn.

Company Notebook Departments

PeoplesBank Again Named a Top Corporate Charitable Contributor
HOLYOKE — PeoplesBank was honored by the Boston Business Journal with a “Top Corporate Charitable Contributor” award for the seventh year in a row. The bank was recognized along with other recipients at the publication’s annual Corporate Citizenship Summit on Sept. 10 at the Westin Copley Place hotel. The award was accepted by Douglas Bowen, president and CEO of PeoplesBank, on behalf of the bank’s more than 250 associates. Susan Wilson, first vice president of Corporate Responsibility at PeoplesBank, noted that, “through our Community Care Program, we have contributed millions of dollars to local nonprofit organizations that provide services to the residents of Hampden and Hampshire counties. Our bank associates are committed to the community through their own generosity as well. They enthusiastically volunteer their time to help local schools, teach financial-education classes, clean up parks, plant trees, and help revitalize neighborhoods.” Wilson added that the bank’s charitable-giving program focuses on academic excellence, community vibrancy, and environmental sustainability. She also noted that PeoplesBank associates devote an average of 6,000 hours to volunteer work each year, and that 48 of the bank’s officers serve on the boards of directors and committees of 115 area nonprofit organizations.

Southwick Forastiere Funeral Home Celebrates 30 Years in Business
SOUTHWICK — Forastiere Family Funeral & Cremation announced the 30th anniversary of Southwick Forastiere Funeral Home, which opened on College Highway in Southwick in 1984. “For three decades, we have had a professional and compassionate team caring for families in Southwick and surrounding communities,” said Frank Forastiere, president and funeral director of Forastiere Family Funeral & Cremation. “Building a connection within the community and earning the trust of the families we work with are important aspects of our longevity, and we hope to continue to provide the same quality of service for years to come.” Forastiere Family Funeral & Cremation has served the Greater Springfield area since 1905, when Frank M. and Carmela Forastiere opened the original storefront on Water Street (now Columbus Avenue) in Springfield. In 1911, Forastiere’s flagship facility moved to William Street in Springfield before finally settling on Locust Street in Springfield, where it still resides today. Colonial Forastiere Funeral Home, located in Agawam, opened its doors in 1980, followed by Southwick Forastiere Funeral Home in 1984. “We have a vested interest in this community. We care for its members during times of grief,” said Forastiere. “Our staff is dedicated to meeting the needs of each and every family that passes through our doors. That dedication means a lot to our clients.” For more information, visit www.forastiere.com.

Monson Savings Bank Wins Gold Community Champions Award
MONSON — For the second year in a row, Monson Savings Bank has won the Gold Community Champions Award given by the New England Financial Marketing Assoc. (NEFMA). This year, the award was based on the bank’s extraordinary measures to improve and increase financial literacy throughout its communities. While the award was given by NEFMA, in order to insure impartiality, the judging was done by members of the PennJerDel Bank Marketing Assoc. in Pennyslvania, New Jersey, and Delaware, so that there was no connection to any of the banks being reviewed. Efforts by banks and credit unions all over New England were considered. According to Vincent Valvo, the organizer of the competition, “we received a record number of submissions, yet we gave out a more limited number of awards this year. That’s a clear reflection that judges held the submissions to a high bar and only rewarded the best of the best.” Monson Savings was the only winner in the financial-literacy category in which up to nine awards could have been given (gold, silver, and bronze for large, medium, and small banks). “We were extremely pleased to receive this award,” said Steve Lowell, president of Monson Savings. “We have become increasingly concerned about financial literacy and the fact that many people lack the money-management knowledge and skills they need to ensure long-term stability for themselves. We’ve made this a strategic priority and are addressing the issue on many fronts, including teaching in the schools; holding complimentary workshops on important financial topics that are open to everyone in the community; partnering with MassSaves, a statewide effort to help people improve their financial knowledge and build wealth; and offering banking products and services specifically designed to help young people learn how to bank and save. Our people are working very hard at this, and I am so very proud of them.”

MassMutual Approves $1.6B Dividend Payout to Policy Holders
SPRINGFIELD — Massachusetts Mutual Life Insurance Co. (MassMutual) announced that its board of directors has approved an estimated dividend payout of $1.6 billion for 2015, marking the third consecutive year the company has paid a record dividend to eligible participating policy owners and members. The dividends to be paid in 2015 reflect a dividend interest rate of 7.10% — maintaining the same rate as 2014 — for eligible participating permanent life and annuity blocks of business. The approved estimated payout represents an increase of $92 million — or 6.2% — over 2014, and reflects updated investment, mortality, expense, and other experience, as well as the distribution of other business earnings from the company’s asset-management and non-participating businesses. The 2015 MassMutual dividend payout marks the 17th consecutive year that it exceeds $1 billion. MassMutual has paid more than $21 billion in dividends over the last two decades, and although dividends are not guaranteed, the company has paid dividends to eligible participating policyowners consistently since the 1860s.

HMC Receives $3.9M for Behavioral Health, ED Enhancements
HOLYOKE — Holyoke Medical Center (HMC) has been awarded $3.9 million by the Mass. Health Policy Commission (HPC) for a project to enhance behavioral healthcare services for patients. The two-year project has an aggressive completion deadline of January 2017. The funds awarded by HPC are Phase 2 of the Community Hospital Acceleration, Revitalization, and Transformation (CHART) investment program, dubbed “Driving System Transformation.” HPC awarded $60 million for projects throughout the Commonwealth, for which they received requests of more than $117 million. HMC’s award was the highest award for a single hospital and reflects the recognition of the need for improved conditions as well as the vital role HMC plays in the community. The award also came with the expressed support from many local and state officials, including state Reps. Aaron Vega, Joseph Wagner, and John Scibak and state Sen. Don Humason. “This funding will allow us to create significantly improved conditions for all our patients, especially those with behavioral-health needs. Programmatic changes and designated treatment space for behavioral-health patients in the Emergency Department will help to avoid unnecessary hospitalization and reduce re-hospitalization of behavioral-health patients,” said HMC President and CEO Spiros Hatiras. Approximately half of the funds awarded by HPC, nearly $2 million, are designated to assist in a designated treatment space in the ED for behavioral-health patients, of which the total cost is estimated to be between $6 million to $7 million. Holyoke Medical Center will organize a capital campaign and invest in the balance of funds needed to complete the Emergency Department redesign project. The HMC Emergency Department serves more than 45,000 patients per year and will continue to serve the community through the redesign and construction phase of the project. The renovations of the ED will provide a designated treatment area needed to deliver safe, comprehensive behavioral-health services to a wide range of patients. The renovations are expected to begin in early 2015 and be completed by the end of the same calendar year. This initiative will also introduce robust care navigation in partnership with community organizations to ensure that patients receive targeted interventions, are referred to the ‘right’ services, and successfully follow through on their care plans to achieve optimal short- and long-term health outcomes. “This project is an amazing opportunity to provide specialized emergency care for people with mental-health and substance-abuse issues,” said HMC Director of Behavioral Health Baxter Chandler. “Not only will we more effectively address a patient’s emergency behavioral-health needs, we will also enhance our ability to connect patients with appropriate treatment and community services, reducing the need to return to the ED.”

Springfield Museums Announce Major Grants to Fund Renovations
SPRINGFIELD — The Springfield Museums have received two major grants to fund exterior renovations to the William Pynchon Memorial Building (formerly known as the Connecticut Valley Historical Museum). Through $120,000 from the Cultural Facilities Fund of the Massachusetts Cultural Council and another $50,000 from the Beveridge Family Foundation Inc., the Museums will be able to repair and restore the building’s slate roof, replace its gutters, rebuild its shutters and dormers, and paint the building in accordance with historical-preservation standards. Renovations to the building have already commenced, with completion targeted for the spring of 2015. The ultimate goal of the renovation is to reclaim the museum’s aesthetic appearance and prepare it for the installation of an exhibition honoring the life and work of Theodor Geisel (Dr. Seuss). Working in close collaboration with community leaders and educators, the museums plan to design and build a literacy-based, interactive exhibition titled “The Amazing World of Dr. Seuss” that will make his works come alive for children and their families, while also helping to boost Springfield’s profile as a regional and national destination. “The Pynchon Memorial Building is an integral component of the architectural landscape of the Quadrangle and cultural life of downtown Springfield, and we’re deeply indebted to the Massachusetts Cultural Council and the Beveridge Family for their help in reviving this elegant building,” said Springfield Museums Vice President Kay Simpson. Named after the founder of Springfield, the William Pynchon Memorial Building was built in 1927 to house the extensive collections of the Connecticut Valley Historical Society. Designed by Springfield architect Max Westhoff, the building exemplifies the Georgian Colonial Revival style that was popular in the early 20th century and reflected the prevailing attitudes about the importance of preserving and interpreting America’s colonial past. The central doorway has a ‘broken scroll’ pediment, pineapple centerpiece, and flanking pilasters, all characteristic hallmarks of Connecticut Valley homes of the 18th century. The Massachusetts Cultural Facilities Fund is a program of the Commonwealth of Massachusetts, administered through a collaborative arrangement between MassDevelopment and the Massachusetts Cultural Council.

Cooley Dickinson Recognized for Patient-safety Record
NORTHAMPTON — Cooley Dickinson Hospital was honored with an ‘A’ grade in the fall 2014 Hospital Safety Score, which rates how well hospitals protect patients from errors, injuries, and infections. The Hospital Safety Score is compiled under the guidance of the nation’s leading experts on patient safety and is administered by the Leapfrog Group, an independent industry watchdog. The first and only hospital-safety rating to be peer-reviewed in the Journal of Patient Safety, the score is free to the public and designed to give consumers information they can use to protect themselves and their families when facing a hospital stay. “Cooley Dickinson is fortunate to have a community of staff and providers who make delivering quality and safe care their daily priority,” said Joanne Marqusee, president and CEO of Cooley Dickinson. “But high quality and patient safety require not only skilled people with a commitment to great care, it also requires leadership at all levels to make safe systems and teamwork a priority.”

Visual Changes Announces Start of Construction Project
EAST LONGMEADOW — Visual Changes Inc. has announced its plans to build a premier day spa and salon at 100 Shaker Road in East Longmeadow. The company will partner with Craig Sweitzer & Co., LLC on the project. The site is a former post office and currently houses Atrium Dental Group, another Sweitzer construction project. With the addition of Visual Changes, the property is near full occupancy. “The design goal for Visual Changes is to create an environment that is simultaneously serene and high-tech with a cosmopolitan feel,” said founder Mark Maruca. The 2,300-square-foot facility will feature vaulted ceilings, state-of-the-art private spa spaces, and upscale stations for salon services.

Building Permits Departments

The following building permits were issued during the month of November 2014.

AGAWAM

Chris Wargo
601 Silver St.
$22,000 — Install replacement windows

Coopers Commons
159 Main St.
$5,000 — New means of egress

Dunkin Donuts
389 Main St.
$230,000 — New restaurant

CHICOPEE

Chicopee DPW
63 1/2 Main St.
$165,000 — Upgrade River Mills Pump Station

GREENFIELD

Franklin Medical Center
48 Sanderson St.
$10,000 — Renovations to remove walls and door

Greenfield Savings Bank
400 Main St.
$13,000 — Repairs

Northeast Biodiesel Company
179 Silvio O Conte Dr.
$798,000 — Interior renovations for office space

Sophia Koblinski
226 Federal St.
$14,000 — Interior renovations

SOUTH HADLEY

Top Tier Site
9 Mulligan St.
$3,000 — Replace antenna

SPRINGFIELD

AHAP, LLC
1163 Main St.
$15,000 — Exterior repairs

City of Springfield
121 West St.
$98,000 — Renovations to provide locker rooms

Friends of the Homeless
769 Worthington St.
$30,000 — New roof

Hampden Bank
19 Harrison Ave.
$96,000 — New roof

Springfield Hobby Club
1475 Roosevelt Ave.
$6,350 — Interior renovations

Yukon group
101 Wason Ave.
$856,000 — Interior fit-up for new tenant

WEST SPRINGFIELD

Bel-Mar Insurance
138 Memorial Ave.
$85,500 — New roof

Cerrato’s Pastry Shop
255 Elm St.
$12,000 — Repair stucco facade on front of building

Daily News

AGAWAM — Jean Deliso has been named a member of the 2014 Chairman’s Council of New York Life. Members of the elite Chairman’s Council rank in the top 3% in sales achievement among New York Life’s elite sales force of more than 12,000 licensed agents.
 Deliso has accomplished this level of achievement after 30 years in the financial-services industry. Her passion for finance and strategic planning led to the creation of Deliso Financial and Insurance Services in 2000.

Deliso began her career in corporate accounting in Tampa, Fla., where she consulted with small-business owners on financial operations and maximizing performance. She has been a New York Life agent since 1995 and is associated with New York Life’s Connecticut Valley General Office in Windsor, Conn. She serves on many boards in her community, including the Pioneer Valley AAA Auto Club and Pioneer Valley Refrigerated Warehouse, and is currently chairman of the board at the Community Music School of Springfield. She is a past chairman of the board at the YMCA of Greater Springfield and a past trustee of the Community Foundation of Western Massachusetts and the Bay Path College Advisory Board.

Departments Picture This

Send photos with a caption and contact information to: ‘Picture This’c/o BusinessWest Magazine, 1441 Main Street, Springfield, MA 01103 or to [email protected]

Celebrating a Century of Caring

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It has been 100 years since the Baystate Visiting Nurse Assoc. & Hospice was founded in 1914 as a baby-feeding association to help immigrant mothers care for their newborns. Since that time, the BVNAH has adapted to the times and the needs of the community, including being one of the first in the nation to adopt hospice care in 1988. On Oct. 23, Baystate Visiting Nurse Assoc. & Hospice celebrated 100 years of caring for the community with a special celebration at the Lyman and Merrie Wood Museum of Springfield History. Wood, whose late wife Merrie received care from the BVNAH hospice service, served as chair of the 100th-anniversary celebration, and spoke at the program along with Maura McQueeney, president of the Baystate Visiting Nurse Assoc. & Hospice and post-acute executive for Baystate Health, and Dr. Mark Keroack, president and CEO of Baystate Health. Top, Keroack addresses the audience; middle, Keroack and his wife, Ann Errichetti, and Lyman Wood and his wife, Leslie; at Bottom, VNA staff members.

Cutting the Cable

VIT_RibbonCutting
On Oct. 24, technology-solutions provider VertitechIT staged a ‘cable cutting,’ a slight twist on the traditional ribbon-cutting, to mark the grand opening of its new corporate headquarters in Holyoke’s Open Square complex. Pictured, from left: John Aubin, Open Square architect; Greg Pellerin, VertitechIT principal; Michael Feld, VertitechIT CEO; Holyoke Mayor Alex Morse; Kathleen Anderson, president of the Greater Holyoke Chamber of Commerce; and State Rep. Aaron Vega, D-Holyoke, holding his 11-month-old son Odin.

HRU Awards

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Human Resources Unlimited staged its annual recognition and fund-raising event on Oct. 23 at Springfield Country Club. From top to bottom: Carol Tourangeau and Edward Sokolowski, right, financial advisor with Pioneer Valley Financial Group, LLC, the event’s table sponsor, present Timm Marini of FieldEddy Insurance with HRU’s 2014 Armand Tourangeau Volunteer of the Year Award; from left, Sokolowski, guest speaker Danielle Goodwin, operations coordinator from Pioneer Valley Financial Group, LLC, and Donald Kozera, president of Human Resources Unlimited; HRU’s 2014 Rookie Employer of the Year Award winner Dave Zononi, left, managing director of Total Cleaning Plus, with Dan Flynn, senior vice president and market manager with People’s United Bank, the event’s silver sponsor; Marc Criscitelli, left, vice president of Employee Benefits for FieldEddy Insurance, the event’s gold sponsor, presents HRU’s 2014 Employer of the Year Award to Christopher Crean, vice president of Safety and Security, Peter Pan Bus Lines.

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555
• Nov. 5: ACCGS Speed Networking Breakfast, 7:15-9 a.m., at the Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. Make 50 connections in an hour. Sponsored by United Personnel. Cost: $20 for members in advance, $25 for members at the door. Reservations may be made online at www.myonlinechamber.com.
• Nov. 12: ACCGS After 5, 5-7 p.m., at the Community Music School, 127 State St., Springfield. Enjoy great jazz, food, cash bar, and networking. Sponsored by Berkshire Bank, Heartfelt Fine Gifts, Springfield Symphony Orchestra, and the Republican/MassLive. Cost: $5 for members, $10 for general admission. Reservations may be made online at www.myonlinechamber.com.
• Nov. 12: ACCGS Super 60 Luncheon, 11:30 a.m. to 1:30 p.m., at Chez Josef, 176 Shoemaker Lane, Agawam. Celebrate the top privately held, fastest-growing companies in our region, featuring a keynote address by Friendly’s CEO John Maguire. Sponsored by Health New England, Hampden Bank, WWLP-TV 22, and Zasco Productions. Cost: $50 for members, $70 for general admission. Reservations must be made by Nov. 7, and may be made online at www.myonlinechamber.com.
• Nov. 19: ACCGS Government Reception, 5-7 p.m., at the Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. Seize this opportunity to meet with your local, state, and federal delegation in an informal setting. Cost: $50 for members, $70 for general admission. Reservations may be made online at www.myonlinechamber.com.
• Nov. 25: ACCGS Pastries, Politics, and Policy, 8-9 a.m., at the UMass Center at Springfield, 1500 Main St., 2nd floor. Featuring MassDevelopment President and CEO Marty Jones discussing “New Programs for Gateway Cities and the Effect on the Region.” Cost: $15 for members, $25 for general admission. Reservations may be made online at www.myonlinechamber.com.

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• Nov. 5: Chamber Breakfast, 7:15-9 a.m., at Applewood at Amherst, 1 Spencer Dr., Amherst. Guest speaker: Joanne Marqusee, president and CEO of Cooley Dickinson Health Care. Cost: $15 for members, $20 for non-members.
• Nov. 7: Lunch with the Chamber, noon to 1:30 p.m., at Johnny’s Tavern, 30 Boltwood Walk in Amherst. Join the chamber staff, a number of board members, and some fellow Amherst-area businesses for a complimentary networking lunch. This is a no-pressure way to get to know some of the benefits of joining the chamber. Join the chamber now, and receive $75 off 2014 membership rates. RSVP to (413) 253-0700.
• Nov. 13:
Social Media Pros and Cons, 12:30-2 p.m., at the Jones Library, Woodbury Room. For more information, contact the chamber at [email protected]. Free and open to the public. Bring your own bag lunch.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101
• Nov. 7: CheckPoint 2014 Legislative Symposium, 11:30 a.m., hosted by the Log Cabin Banquet and Meeting House, Holyoke. The Greater Westfield, Chicopee, Holyoke, and South Hadley/Granby chambers of commerce will bring legislative leaders from Washington, D.C. and Boston to Western Mass. State House Speaker Bob DeLeo, state Senate President-elect Stan Rosenberg, and U.S. Rep. Richard Neal have agreed to participate, along with the entire House and Senate delegations from the chambers’ cities and towns. Cost: $50 for members, $60 for non-members. Registration and networking begin at 11:30 a.m., with lunch from noon to 1:30 p.m. From 1:30 to 3 p.m., a panel discussion will ensue with the state delegation, with questions from the audience, followed by a cocktail reception, which area mayors and town administrators will also attend. To register, call (413) 568-1618.
• Nov. 13: Workshop 5 — Is Your Website Working For You?, 9-11 a.m. at the Hampton Inn, 600 Memorial Dr., Chicopee. “Learning to Read the Stats — Your Front Page — Relevant Content.” Cost: $20 for chamber members, $30 for non-members.
• Nov. 19: November Salute Breakfast, 7:15-9 a.m., at La Quinta Inn & Suites, 100 Congress St., Springfield. Cost: $20 for members, $26 for non-members.
• Dec. 4: Holiday Open House, 4:30-6:30 p.m., at the Chamber Office, 264 Exchange St., Chicopee. Sponsored by Charter Business. Free to attend for all members. RSVP requested.
• Dec. 11: Workshop 6: “Strategic Networking: Networking to Increase Profitability,” 9-11 a.m., at Days Inn, 400 Memorial Dr., Chicopee. Cost: $20 for members, $30 for non-members.
• Dec. 17: December Salute Breakfast, 7:15-9 a.m., at the Castle of Knights, 1599 Memorial Dr., Chicopee. Cost: $20 for members, $26 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Nov. 4. GRIST (Get Real Individual Support Today) meeting, 9-10 a.m. at the chamber office. Are you a business of one? Are you a small-business owner without your own marketing department? Do you ever wish you had someone to toss around some ideas with about growing your business? The GRIST group can help. It’s a new chamber member benefit, an ongoing small group for folks who want to meet regularly to share ideas and get advice on the daily challenges of running a successful business. Call Fran at (413) 529-1189 or Derek at (413) 282-9957 to find out more. In this session, Ruth Griggs of RC Communications will present “Marketing Planning 101.” No fee. RSVP requested.
• Nov. 5: Small Business Information Security Forum, 6 p.m., at Eastworks, 116 Pleasant St., Easthampton (first floor, community room). A reception will precede the panel discussion from 6 to 6:30, and light refreshments will be served. This event is free to any business owner or someone interested in starting a business. The purpose of the forum is to educate local merchants on best practices for protecting business information as well as customer information. Three panelists will give 15-minute presentations in their respective fields. The presentations will be followed by a question-and- answer period. Robert Bukowski of Capital Bankcard will cover topics relating to credit-card safety, including PCI compliance, protecting customer information, and protecting your business from stolen cards. Kurt Shouse, cybersecurity administrator from Florence Savings Bank, will present on the subject of cybersecurity, which refers to protecting computers, networks, programs, and data from unintended or unauthorized access, change or destruction. William Judd, vice president and cash management officer from Easthampton Savings Bank, will present on corporate account takeover, or CATO, an electronic crime to obtain credentials to online banking accounts. Attendees will have an opportunity to ask questions of the panel and will be provided with handouts with best techniques to stop cybersecurity attacks. RSVP via Facebook or contact the chamber office.
• Nov. 13: Networking by Night Business Card Exchange, 5 p.m. Tickets: $5 for members, $15 for future members. Contact the chamber at (413) 527-9414 or [email protected] for additional details.
• Nov. 18: GRIST (Get Real Individual Support Today) meeting, 9-10 a.m. at the chamber office. No fee. RSVP requested.
• Dec. 11: Holiday Dinner Dance 2014, 6 p.m. Details to follow. Comedy show, dinner, and the big raffle drawing for $5,000. Call the office to sign up for a table at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Nov. 5: “How to Start and Maintain Your Business: Insurance,” 5:30-7:30 p.m. at the executive conference room at the Holyoke Chamber, 177 High St., Holyoke. Series Sponsors: PeoplesBank, Common Capital, Mass Cultural Council/the Artery, in partnership with Holyoke Creative Arts Workshop. Learn what you need to know about liability, workers’ compensation, disability, health and unemployment insurance, automobile insurance, and property and loss of income. Led by Michael Regan of Goss & McLain Insurance. Cost: $20. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Nov. 7: CheckPoint 2014 Legislative Symposium, 11:30 a.m., hosted by the Log Cabin Banquet and Meeting House, Holyoke. The Greater Westfield, Chicopee, Holyoke, and South Hadley/Granby chambers of commerce will bring legislative leaders from Washington, D.C. and Boston to Western Mass. State House Speaker Bob DeLeo, state Senate President-elect Stan Rosenberg, and U.S. Rep. Richard Neal have agreed to participate, along with the entire House and Senate delegations from the chambers’ cities and towns. Cost: $50 for members, $60 for non-members. Registration and networking begin at 11:30 a.m., with lunch from noon to 1:30 p.m. From 1:30 to 3 p.m., a panel discussion will ensue with the state delegation, with questions from the audience, followed by a cocktail reception, which area mayors and town administrators will also attend. To register, call (413) 568-1618.
• Nov. 18: “How to Start and Maintain Your Business: Financing Your Business,” 5:30-7:30 p.m., in the executive conference room at the Holyoke Chamber, 177 High St., Holyoke. Series sponsors: PeoplesBank, Common Capital, Mass Cultural Council/the Artery, in partnership with Holyoke Creative Arts. This workshop will explore loans, grants, and other types of funds; property and loss of income; and full-spectrum lending. Cost: $20. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Nov. 19: Chamber After Hours, 5-7 p.m., at Slainte Restaurant, 80 Jarvis Ave., Holyoke. Great food, door prizes, 50/50 raffle, and the popular Ambassador Bake Sale. Cost: $10 for members, $15 for non-members. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Dec. 2: “How to Start and Maintain Your Business: Accounting and Taxes,” 5:30-7:30 p.m., in the executive conference room at the Holyoke Chamber, 177 High St., Holyoke. Series Sponsors: PeoplesBank, Common Capital, Mass Cultural Council/the Artery, in partnership with Holyoke Creative Arts. This workshop with touch on what you need to save, how often taxes have to be filed, quarterly withholdings, accounting and bookkeeping, software, personal assets versus payroll management, and tax-increment financing. Cost: $20. To sign up, call the Holyoke Chamber at (413) 534-3376 or visit holyokechamber.com.
• Dec. 10: Holiday Business Breakfast, 7:30-9 a.m., at the Log Cabin Banquet and Meeting House, 500 Easthampton Road, Holyoke. Sponsored by Holyoke Gas & Electric, Health New England, Holyoke High School Madrigal Choir, and Bresnahan Insurance. Business networking while enjoying a hearty breakfast and sounds of the season. Cost: $22 for members in advance, $28 for non-members and at the door. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Dec. 17: Chamber After Hours, 5-7 p.m., at the Delaney House. Business networking event includes a 50/50 raffle, door prizes, and money (scratch ticket) tree. Tickets: $10 for members, $15 for the public. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900
 
• Nov. 5: November Arrive @ 5, 5-7 p.m., hosted by the Food Bank of Western Mass., 97 North Hatfield St., Hatfield. Sponsor: Homeward Vets. Cost: $10 for members, $15 for non-members.
• Nov. 12: “Creating an Online Marketing System,” 11 a.m. to 12:30 p.m., hosted by Greenfield Savings Bank, Community Room, 325 King St., Northampton. Sponsor: Tina Stevens 470. Speaker: Tina Stevens. Topics will include maximizing your online messages, effectively using calls to action, understanding the flow of search, setting goals and expectations, understanding the return on investment of online marketing, and developing a plan. Cost: $20 for members, $25 for non-members.
• Nov. 14: “Tips, Tricks, & Shortcuts,” 9-11 a.m., hosted by the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Sponsored by Pioneer Training. Speaker: Don Lesser. This workshop will present our favorite tips, tricks, and shortcuts that we have collected and developed over 15 years of teaching and using Microsoft Excel. Cost: $20 for members, $25 for non-members.
• Dec. 10: Joint Chamber Mixer for Greater Northampton and Amherst Area chamber members, 5-7 p.m., hosted by the Lord Jeffrey Inn, 30 Boltwood Walk, Amherst. Sponsored by Florence Savings Bank. Cost: $10 for members, $15 for non-members.
• Dec. 15: New Member Orientation, 3-4 p.m., hosted by the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. This is the chance to tell us more about your business and how the chamber can best serve you. Cost: free.
 
GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618
 
• Nov. 3: Mayor’s Coffee Hour, 8-9 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. For more information, Call Pam at the Chamber office, (413) 568-1618.
• Nov. 7: CheckPoint 2014 Legislative Symposium, 11:30 a.m., hosted by the Log Cabin Banquet and Meeting House, Holyoke. The Greater Westfield, Chicopee, Holyoke, and South Hadley/Granby chambers of commerce will bring legislative leaders from Washington, D.C. and Boston to Western Mass. State House Speaker Bob DeLeo, state Senate President-elect Stan Rosenberg, and U.S. Rep. Richard Neal have agreed to participate, along with the entire House and Senate delegations from the chambers’ cities and towns. Cost: $50 for members, $60 for non-members. Registration and networking begin at 11:30 a.m., with lunch from noon to 1:30 p.m. From 1:30 to 3 p.m., a panel discussion will ensue with the state delegation, with questions from the audience, followed by a cocktail reception, which area mayors and town administrators will also attend. To register, call (413) 568-1618.
• Nov. 10: Speaker Series: “Common and Costly Employment-law Mistakes Made by Small Businesses” (part 2), 8-9:15 a.m. at the Genesis Spiritual Life & Conference Center, Westfield. Presented by Royal LLC. Cost: free to chamber members, $25 for non-members. For more information, call Pam at the chamber office, (413) 568-1618.
• Nov. 12: After 5 Connection, 5-7 p.m., hosted by Riverbend Medical Group, 395 Southampton Road, Westfield. Additional information to be posted as the event draws closer.
• Nov. 19: Annual Meeting & Awards Presentation, 5:30-8:30 p.m., at East Mountain Country Club, Westfield. Event Sponsor: United Bank. Cost: $50 for chamber members, $60 for non-members. To register, call Pam at the chamber office, (413) 568-1618.

SOUTH HADLEY/GRANBY CHAMBER OF COMMERCE
www.shchamber.com
(413) 532-6451

• Nov. 7: CheckPoint 2014 Legislative Symposium, 11:30 a.m., hosted by the Log Cabin Banquet and Meeting House, Holyoke. The Greater Westfield, Chicopee, Holyoke, and South Hadley/Granby chambers of commerce will bring legislative leaders from Washington, D.C. and Boston to Western Mass. State House Speaker Bob DeLeo, state Senate President-elect Stan Rosenberg, and U.S. Rep. Richard Neal have agreed to participate, along with the entire House and Senate delegations from the chambers’ cities and towns. Cost: $50 for members, $60 for non-members. Registration and networking begin at 11:30 a.m., with lunch from noon to 1:30 p.m. From 1:30 to 3 p.m., a panel discussion will ensue with the state delegation, with questions from the audience, followed by a cocktail reception, which area mayors and town administrators will also attend. To register, call (413) 568-1618.

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

CHICOPEE

Cruz & Gallagher Insurance Agency Inc., 1643 Memorial Dr., Chicopee, MA 01020. Jeff Cruz, 124 Mulberry St., Springfield, MA 01105. Insurance Agency.

Elek-Holz Inc., 165 Front St., Suite 3407, Chicopee, MA 01013. Jennifer Yanyuk, 148 Telegraph Ave., Chicopee, MA 01020. Woodworking and electronics manufacturing.

EASTHAMPTON

Bethlehem House Inc., 33 Knipfer Ave., Easthampton, MA 01027. Pamela Hibbard, same. Provides a wide range of services and resources to parents facing pregnancy.

Easthampton Precision Manufacturing Inc., 16 Arthur St., Easthampton, MA 01027. Jeremy Segal, same. Manufacturing machine/fabrication shop.

FLORENCE

Brick and Feather Brewery Inc., 221 Pine St., Suite 140, Florence, MA 01062. Lawrence George, same. Beer brewery.

HADLEY

Body Spa Inc., 367 Russell St., Hadley, MA 01035. Yu Pei, 4170 Main St. B3357, Flushing NY 11355. Body Spa.

NORTHAMPTON

Dr. Kate Klemer Inc., 86 Moser St., Northampton, MA 01060. Katherine Pastrich-Klemer, same. Chiropractic and nutritional services.

PITTSFIELD

Berkshire Innovation Center Inc., 81 Kellogg St., Pittsfield, MA 01201. B. Stephen Boyd, 24 Glendale Road, West Stockbridge, MA 01266. Provides facilities and educational programs that enable and accelerate innovation and growth of existing businesses in Berkshire County.

Cat Construction Inc., 70 Downing Parkway, Pittsfield, MA 01201. Michael Walsh, same. Construction services.

SOUTH HADLEY

Curran-Jones & O’Brien Inc., 33 Lamb St., South Hadley, MA 01075. Timothy O’Brien, 27 Hilltop St., West Springfield, MA 01089. Funeral Home.

SPRINGFIELD

EB Homes, 1670 Parker St., Springfield, MA 01128. Evan Willard, same. Real estate redevelopment, investing.

WESTFIELD

ABA Transport, 121 A Otis St., Westfield, MA 01085. Aleksandr Bunin, same. Operating specialty and dedicated services of transporting foods, commercial goods, vehicles, and other commodities via flatbed, container, and heavy hauling trailers on a for-hire basis.

Alessio’s Pizza Inc., 16 Kelly Dr., Westfield, MA 01085. Alessio Calabrese, same. Pizza restaurant.

Daily News

SPRINGFIELD — Massachusetts Mutual Life Insurance Company (MassMutual) announced that its board of directors has approved an estimated dividend payout of $1.6 billion for 2015, marking the third consecutive year the company has paid a record dividend to eligible participating policy owners and members.

The dividends to be paid in 2015 reflect a dividend interest rate of 7.10% — maintaining the same rate as 2014 — for eligible participating permanent life and annuity blocks of business. The approved estimated payout represents an increase of $92 million — or 6.2% — over 2014, and reflects updated investment, mortality, expense, and other experience, as well as the distribution of other business earnings from the company’s asset-management and non-participating businesses.

The 2015 MassMutual dividend payout marks the 17th consecutive year that it exceeds $1 billion. MassMutual has paid more than $21 billion in dividends over the last two decades, and although dividends are not guaranteed, the company has paid dividends to eligible participating policyowners consistently since the 1860s.

The estimated record payout comes at a time when MassMutual maintains one of the highest financial-strength ratings in its industry and is reporting strong levels of surplus of approximately $14 billion and total adjusted capital of $16 billion, both of which are key indicators of the company’s overall financial strength.

“Our enduring financial strength, excellent operating fundamentals, long-term investment strategy, and diverse mix of businesses have all contributed to our long history of paying competitive dividends to our participating policyowners,” said Roger Crandall, chairman, president, and CEO of MassMutual. “At a time when economic growth is slow and consumers need to take greater accountability for their financial future, our policy owners can take comfort knowing that they’ve chosen a company that can help them secure their future and protect the ones they love.”

Of the estimated $1.6 billion dividend payout, an estimated $1.55 billion has been approved for eligible participating policy owners who have purchased whole life insurance. In 2013, MassMutual realized its eighth consecutive year of growth in whole life insurance policy sales — $347 million — and demand continues to be strong through the first three quarters of 2014.

“Whole life insurance continues to be a sound choice for consumers, as it provides a sense of stability in any economic environment,” said Michael Fanning, executive vice president and head of MassMutual’s U.S. Insurance Group. “In addition to the guaranteed premiums, death benefits, and cash values, the potential to receive dividends is yet another of the many benefits of whole life insurance ownership.”

Insurance Sections
At AXiA Insurance, Creating Value Is the Rule — Literally

President Michael Long

AXiA Insurance Services President Michael Long

Everyone who works for Michael Long follows what he refers to as his “Always Rules.”

They are part of a vision he created long before he opened AXiA Insurance Services Inc. and are the cause and reason behind the laughter that peals frequently from meeting rooms and cubicles in his Springfield headquarters, the smiles on the faces of employees, and the myriad perks, rewards, and awards they receive that range from engraved crystal wineglasses and decanters to unusual birthday gifts they are given at employee-appreciation events.

Their happiness translates into superb customer service, which falls precisely in line with Long’s belief system. “You can’t create value for your customers if you don’t create it for your employees first,” he said, explaining the reasons behind the eight rules he originally created and two he added later.

“I had been in the insurance business for 30 years before I launched this company, and during that time, I saw many valuable employees leave,” he said. “So I realized, if I wanted to be the best agency — not necessarily the biggest — I had to train my employees well and create an environment where they felt valued.

“I consult with my employees about where the agency is going and what is coming next. I also allow them to map their own careers and chart their own destination,” Long went on, adding that he posts the courses and/or certifications needed to move from one position to another and gives employees paid time off to get the education they need to move up in the company.

“What difference does it make to my employees if I am doing well, but they are not moving up with me?” he asked rhetorically. “People want to know what will happen to them.”

The majority of employees work four days a week on a rotating schedule, although they can work five instead if they prefer to do so. But longer workdays result in benefits to clients because it allows AXiA to be open from 7:30 a.m. to 6 p.m.

There are also three ‘snow teams,’ and if there is a blizzard, two of the teams can work from home. In addition, every employee is given two paid days off to volunteer for any charitable organization they choose.

Long’s belief that employees who feel appreciated provide better customer service has led to measurable success, and he has achieved every goal he outlined in the 10-year plan he created before he opened his full-service insurance agency in October 2001. “We’ve averaged more than 15% growth every year,” he said.

AXiA began as a one-man operation in a rented room in Market Place in Springfield. Today the business has 32 employees in six locations that include Springfield, Easthampton, Natick, North Kingston, R.I., and two offices inside MassMutual.

Long makes it a point to understand his employees’ strengths and weaknesses and avoids delegating any duty to an employee that he or she doesn’t truly enjoy or excel at.

“I’ve seen agencies that failed and others that were very successful,” said Long. “But I also saw many skilled and talented people fail because they were told to do things they were not good at. They should be allowed to become great in the areas they enjoy.”

He learned this lesson as a child and said it remained with him as he matured. Long said his mother and teachers did so many things to try to improve his poor spelling that it robbed him of time that would have been better spent focusing on subjects he enjoyed.

“So, what I bring to the table is a different view. I believe everyone has unique abilities, so I try to structure job duties so people are using those abilities,” he said. “The things they don’t do well are passed off to someone else who is great at those tasks and enjoys them.”

Natural Consequences

Long said the rules he created and the happiness of his employees has a direct relationship on the way customers are treated. A positive attitude must start at the top, he said, as he listed his rules, which are:

• Always create value for employees, customers, and vendors;
• Always plan toward the future with reasonable deadlines and objectives;
• Always support the people you work with;
• Always treat everyone with great respect;
• Always seek out education and growth;
• Always keep a positive attitude and outlook;
• Always work with the strengths of others;
• Always look for lessons from mistakes, not blame;
• Always look for and take advantage of opportunities; and
• Always work within your strengths and unique abilities.

“These principles allow us to provide the best service possible at the best price,” Long said, noting that, whenever the cost of someone’s insurance policy goes up by 10% or $100, they are contacted and given alternative options, which is possible because AXiA represents 20 insurance carriers.

Agents also analyze each client’s policies on a regular basis. “Customers are not insurance experts, and sometimes people are paying for things they don’t need, but lack coverage in other areas they should have,” Long said.

He told BusinessWest that the company began conducting annual team reviews for commercial clients two years ago to make sure their policies do not have any gaps or overlaps. They also do a full review of each personal insurance policy every two years, and clients receive a letter about any areas of concern, which are typically sent via e-mail.

“We have 80% of our clients’ e-mail addresses; the average in the industry is only 20%, and we also text information,” Long added. “It’s very important to our clients to communicate with them this way because they are busy.

“But everything we do comes back to my theory and the name of the company,” Long said, explaining that AXiA is a Greek word which translates to “value, capability, merit, worth, and worthiness” in English.

Director of Operations Alana Sambor said the approach makes a difference. “We have already reviewed the policies of more than 2,500 of our clients this year,” she said. “We want to make sure they have the right coverage at the right price, and we publish information we think they need to know.”

Alana Sambor

Alana Sambor says AXiA goes out of its way to regularly review clients’ coverage to make sure it reflects their needs.

One thing Long believes sets AXiA apart from other insurance agencies is its approach to new clients. “We don’t just ask to see a copy of their current policy and provide them with a quote,” he said. “We analyze it and ask them a series of questions, such as whether they own more than one piece of property, then come back with a report or recommendation about how their policy should look. It’s not an apples-to-apples quote; it’s based on what the person really needs.”

For example, a person may have a $250 deductible on their homeowner’s insurance policy. “But since it’s unlikely they will turn in a small claim, we may advise them to take out a larger deductible and purchase other coverage for things such as backed-up sewers or drains with the money they save,” Long said.

The company also continuously works to improve communications with clients. Two years ago, AXiA put an emergency phone number in place so customers can contact a representative 24 hours a day, seven days a week. “And we are looking at creating a mobile app as well as an interactive website, which we hope to launch next year,” Long said, explaining that it will give clients instant access to their claim history and premiums, so they can see what they paid for a policy years ago.

The new website will also allow commercial clients to issue certificates of insurance for themselves around the clock by logging into the system. “Many contractors, who range from painters to landscapers to truck drivers, need a certificate when they arrive at a new job site, and they often start work at 6 a.m., before we are in the office,” said Sambor. “We have had truck drivers who found they couldn’t leave California without a new certificate, which can be problematic due to the time difference. This will allow them to print whatever they need, any time of day or night.”

Caring Atmosphere

Long promotes his company by having the name AXiA emblazoned on special vanity license plates that are issued to all of his employees. He also purchases shirts, sweaters, and other articles of clothing that display the company name and logo.

But he believes it is his positive attitude and the gratitude passed on to clients by satisfied employees that most accounts for his growth and success.

Sambor noted the company is growing so fast that it interviews at least one new job applicant every month, but added they are very choosy about who works for them.

In fact, before Long hires someone, he spends a great deal of time making sure he or she will fit in well and comply with the company’s rules. “We always want to do what is right for the customer, so our employees must show up on time, finish what they start, and say ‘please’ and ‘thank you’ to every client,” he said.

“When I began my company, I laid out everything that I wanted to do for clients and told prospective employees about my value plan, and the majority of them are still with me today,” he went on. “But it’s a fast-paced environment, so we screen candidates carefully.”

That extends to making sure their unique abilities fit the role they will play in the business. “For example, our receptionist is not only very pleasant, she has real empathy for people. It’s important because she is the first person people talk to, which sets the stage for further transactions,” Long said.

Sambor agrees. “The atmosphere at AXiA makes it a place that is fun to work at, and even the small perks, such as a hot cookie machine and cappuccino/espresso machine, make a difference to employees. We spend more time together every day than most people do with their families, so we need to enjoy our jobs,” she said. “We have a team-oriented environment, and if one person is struggling or engrossed in a project, another person will cover for them while they complete what they need to do.”

Long also publishes jobs on the company website that don’t yet exist, but will be available in the future, as well as pay grades and levels so people know how much money they can expect to make as they advance through the ranks.

He feels that’s important because it helps him retain employees. “I sit down with each of my employees once a year and go over their individual goals,” he said.

The company is dedicated to going green, which has provided employees with additional perks and also resulted in benefits to clients.

“Eight years ago, we began going paperless, so we don’t have rows and banks of file cabinets. We e-mail policies to customers, unless they ask for a hard copy, and we plan to install solar panels in the building,” Long said. He added that allowing employees to work four days a week provides additional fuel savings and reduces emissions.

The company also recently began giving employees partial subsidies for gas if they drive vehicles that get high mileage. “And next year, we plan to do something smaller for the balance of our employees,” he added. “We don’t do things halfway.”

Bottom Line

Long identifies himself as a problem solver, and said it’s the approach he used when he began formulating the principles that would become the cornerstone of his insurance agency.

“I spend time identifying things that could hold us back, and look at situations and find resolutions other people wouldn’t think of,” he said. “I often tease my employees, but I believe people are supposed to laugh at work. If they are having a good time, they are more effective and efficient, and if they like their jobs, they do better at them, which leads to happier clients.”

Insurance Sections
Homeowners’ Liability Often Extends Beyond the Home

By JOHN E. DOWD Jr.

John E. Dowd Jr.

John E. Dowd Jr.

One misconception about homeowners’ liability insurance coverage is that it covers only incidents in the home. In actuality, the comprehensive personal liability (CPL) coverage under a homeowners’ insurance policy is really not associated with any location, other than the limitations and exclusions on the policy.

Here are some examples of what probably would be covered by CPL:

• Sports incidents: for example, you are playing golf and you drive a ball that hits someone in the head and disables them. If you are found liable, as long as you were not doing it professionally, your policy will likely provide coverage.

• After shopping at your local market, you accidentally drop a bottle of olive oil in the parking lot, and it shatters and bleeds the oil onto the pavement. Another shopper comes along, slips, and seriously injures herself on the pavement. While the assumption is that the injured party will take action against the market, the typical practice of attorneys is to go after everyone associated with the incident.

• You are on vacation at a hotel, and you are so excited to leave the room to enjoy a sightseeing tour that you forget to turn off the faucet. The running water causes significant damage to the hotel structure. The hotel decides to go after you for damages. Your CPL will defend you and may pay out damages if you are deemed liable.

• Your kid lends his skateboard to a friend, and the friend, who may not be experienced with the skateboard, gets seriously injured trying to make a maneuver. Parents can be held liable for this injury, and there is a very good chance this will be covered by the CPL coverage.

• If your dog bites a stranger at the park, your CPL will cover you as the owner and responsible party for the dog, as long as the policy does not exclude coverage for your dog breed. Some homeowners policies exclude coverage for breeds deemed dangerous, such as pit bulls.

Additionally, the CPL coverage will usually extend coverage for the following items, even if an incident happens away from the insured premise:

• Trailers that are not attached to a motor vehicle;

• Motorized golf carts;

• Watercraft that does not have a motor or is not more than a specified amount of horsepower;

• Sailboats below a certain length;

• A vacation residence (however, certain conditions may apply, so you also may need to schedule it); and

• Non-motorized bikes.

Here are examples where coverage does not exist and is excluded by nearly every homeowners’ insurance policy:

• Your cars, which are clearly excluded if registered for road use. This is exactly why you need to get a separate auto insurance policy;

• Motorized recreational vehicles, especially if they are off the premises;

• Any incident related to business; and

• Intentional acts.

Policies vary, so it is important to review your policy to see what may be covered and what may not be covered. Additionally, some policies allow you to endorse a coverage that may not be on the policy. This is why it is so important to sit down with your agent to address additional risks you may have and make sure coverage for those risks is addressed.

Liability coverage is perhaps the most important coverage you should have, simply because most of these cases involve attorneys, and if coverage exists, the insurance companies provide for your defense, as well as any settlement up to the limits of your policy. Again, an annual review of your personal risk exposure with your agent is essential. It could be a very short conversation with your agent from year to year if nothing has changed in your life, but more often than not, changes do occur that could expose you unnecessarily to a potentially uninsured loss exposure. Ignorance is never a good defense.

One thing that you should carefully note is that, if you are involved with any activity where you charge a fee of some kind, there is a good chance that the insurance company will deem this to be a commercial exposure and will therefore not cover the activity under your CPL. Your agent or broker is always available to answer these questions, and you should never hesitate to put him or her on the spot.


John E. Dowd Jr. is the fourth-generation president and CEO of the Dowd Insurance Agencies. The Dowd Agencies is a full-service agency, founded by his grandfather in 1898, which provides personal, commercial, and financial-planning needs. The Dowd Agencies has six offices in Western Mass.; (413) 538-7444; [email protected]

Insurance Sections
The Line Is Blurry, but Employers Must Be Careful Not to Cross it

By BILL GRINNELL

Bill Grinnell

Bill Grinnell

As business owners, our quest for increased efficiency and cost-effective solutions has led many of us to hire subcontractors. It often makes sense to subcontract for work outside of your expertise or for extra work during abnormally busy times of the year.

From an insurance standpoint, subcontracting work has advantages. A sole proprietor with no employees is not required to have workers’ compensation insurance in Massachusetts. Thus, this cost is eliminated by subcontracting work within the law.

But subcontracting work within Massachusetts law is much easier said than done.

Massachusetts Is Tougher Than the IRS

The laws governing subcontracting are much more complicated and stringent in Massachusetts than they are on a federal level. The IRS is the government agency that determines whether a worker is an employee or an independent contractor, due to the tax implications of the determination.

The IRS has a list of 20 factors it uses to determine a worker’s status. The factors pertain to how, when, and where the work is performed. Some of these factors include:

• Whether a worker must comply with the employer’s instructions for the work;
• Whether the employer provides specific training;
• Whether the worker must comply with hours set by the employer; and
• Whether the worker is on the job full-time.

In Massachusetts, the law presumes that everyone you hire is an employee until proven otherwise. You’ve heard of innocent until proven guilty? Well, in Massachusetts, every freelancer you hire is an employee until proven an independent contractor.

Misclassification Is Costly

Misinterpreting the laws can have unexpected and costly consequences. Employers found to have misclassified an employee as an independent contractor may be subject to income-tax liability for withholding that should have occurred with wages that should have been paid, FICA and FUTA contributions, state unemployment-contribution payments, potential overtime and other wages owed, workers’ compensation insurance premiums, and civil and criminal liability.

Non-willful violations of the law can incur fines of up to $10,000 and imprisonment for up to six months for a first offense. For violations found to be willful, the fine can rise to $25,000, and imprisonment can last up to one year for a first offence.

To steer clear of these landmines, ensure that your subcontractors qualify as independent contractors.

Three Critical Tests for Independent Contractors

In Massachusetts, there are three critical tests workers must pass to be deemed independent contractors: They must be free from the employer’s control, they must work outside the employer’s usual course of business, and they must do the same work regularly for other companies.

Freedom from Control
A worker must be free from the presumed employer’s control and direction in performing the service, both under a contract and in fact. To be free from an employer’s direction and control, a worker’s activities must be carried out with independence and autonomy. For example, workers should provide their own tools, set their own hours, and take their own approach to completing a job.

In the old days, paper-delivery boys and girls were deemed independent contractors. Today they are considered employees, and we no longer see young kids delivering papers door-to-door.

Work Must Be Outside the Usual Course of Business
To qualify as an independent contractor, the worker’s job or service also must be performed outside the usual course of business of whothat performs work that is part of the normal service delivered by the employer may not be treated as an independent contractor.

Here’s where the lines get sketchy. I have seen nightmares created by insurance-company auditors. If a home builder hires a plumber, is that outside of his usual course of business? Some insurance auditors interpret this law very strictly and take the position that any construction activity performed for a general contractor is in the same course of business. Thus, the auditor makes a charge for any uninsured subcontractors.

Work Must Be Done Regularly for Others
Third, an independent contractor must represent himself or herself to the public as being in business to perform the same or similar services. Furthermore, an independent contractor often has a financial investment in a business that is related to the service he or she is currently performing for the employer.

For example, if a restaurant were to hire the same driver to pick up meats and fresh produce every day and that driver only drove for that one restaurant, an employee relationship would exist.

Make sure your subcontractors pass all three tests to ensure that you will not be hit with penalties and saddled with a higher head count than you wish.

If you have questions about your subcontractor relationships, contact an insurance professional.

Bill Grinnell is president of Northampton-based Webber and Grinnell Insurance Agency; [email protected].

Daily News

SPRINGFIELD — In July 2014, the city of Springfield issued an RFP soliciting proposals from providers for job training and workforce development. As a result of this solicitation, the city is awarding a total of $250,000 in HUD Community Development Block Grant Disaster Recovery (CDBG-DR) funds to three separate agencies to provide job-training and workforce-development programs to residents of disaster-impacted neighborhoods.

There will be a special focus on recruiting residents of the Six Corners and South End neighborhoods, as the residents of these neighborhoods face multiple barriers to employment, and both areas were heavily impacted by both the long- and short-term effects of the natural disasters that occurred in 2011. Training Resources of America will receive $85,100; Springfield Technical Community College will receive $94,449; and Window Preservation, LLC, in partnership with the Hampden County Sheriff’s Department, will receive $70,451.

“Providing education and job training to our residents is vital in our efforts in knocking down poverty and crime,” said Mayor Domenic Sarno. “Whenever we can step up and provide opportunity, it is a win-win for us all.”

The city anticipates that the contracted organizations will provide training to a minimum of 100 Springfield residents. The programs will involve a variety of educational instruction subjects, including high-school-equivalency preparation, English language, math, computers, customer service training, and more. The varied programs will prepare and enable trainees to obtain permanent positions in fields such as educational and health services, food service, leisure and hospitality, social assistance, wholesale and retail trade, financial and business services, insurance and real estate, office and administrative support, accounting, bookkeeping, payroll services, legal services, advertising, manufacturing, asbestos/lead abatement, and construction.

Features
Hadley Fire Victims Maintain an Entrepreneurial Spirit

VietnameseOwner

Jorge Sosa and his wife, Dora Saravia

Chuong Son, left, and Jorge Sosa and his wife, Dora Saravia, are among those who have overcome myriad challenges and gotten back in business.

A year later, Chuong Son remembers each of the many emotions he experienced that fateful night when he learned that the Norwottuck Shoppes, the Hadley strip mall that housed his Vietnamese restaurant, was ablaze — and also those that characterized the weeks and months to follow.

The first was an intense fear that he might have been the one responsible for this conflagration that lit up the night sky and displaced a dozen small businesses.

“I remember it like it was yesterday. A friend of mine called me … he was driving down the road and said, ‘there’s smoke coming from where your store is at the back of the building; did you leave something on?’” said Son, who emigrated to this country in 1989 from Vietnam. “We got scared and nervous and made the drive right down there.”

Later, he would learn, from one of the firefighters who responded to the blaze, that the prevailing theory was that it started in the laundromat located within the mall, news that brought a sense of relief, to be replaced later by a feeling of relative calm rooted in the belief that his business was insured for $1 million.

This was followed by disappointment and anxiety, however, when he was informed that his insurance involved two fewer zeros. And over the next 10 months, there would be gratitude, frustration, resolve, and finally pride and controlled euphoria as he reopened Banh Mi Saigon, a Vietnamese sandwich shop he operates with his wife, Mung Pham, on Main Street in Northampton.

The emotions Son felt during his long climb back were common among the other business owners victimized by the blaze — especially the frustration and resolve.

The fast-moving fire

The fast-moving fire quickly raced through the strip mall, displacing 12 small-business owners.

The former resulted from fights with insurance companies over coverage and, especially, large amounts of confusion and misinformation that characterized attempts to secure support and loans from agencies such as the Small Business Administration. And the latter defined the efforts to overcome all that and get back in business.

Not all of them have made a full recovery, but as the anniversary of the Oct. 27 blaze approaches, one of the many themes of this multi-tiered story has been the ability of several business owners to overcome various forms of adversity and continue to demonstrate a strong entrepreneurial spirit.

Consider the case of Jorge Sosa and his wife, Dora Saravia, owners of Mi Tierra, a popular Mexican restaurant leveled by the blaze. After struggling through a period when simply paying his mortgage and the loan on a box truck he had recently purchased for his business became a stern challenge, Sosa secured a loan from the Samuel Adams Brewing the American Dream program, in conjunction with Common Capital. He used that money to acquire a $54,000 tortilla-making machine and become a partner in a Springfield-based venture called Estelita’s Taqueria, which supplies tortillas to a number of local clients.

Meanwhile, thanks in large part to the cash flow created by that venture, he is ready to reopen Mi Tierra on the site of a former Japanese restaurant further west on Route 9. As he talked with BusinessWest about the past 12 months — as well as what lies ahead — he was putting some finishing touches on the new eatery with the goal of making a statement by opening one year after the tragedy.

“It’s been a long nightmare,” he said, using that word for the first of many times. “It’s been very difficult for many of us to make it back. But here we are.”

Three other businesses destroyed in the fire — a bakery, a dry cleaner, and a karate studio — have reopened almost across the street in the former Registry of Motor Vehicles plaza, while for others, the recovery is still a work in progress.

Overall, it’s been a trying ordeal and a learning experience, not only for the business owners, but for the agencies that have provided various forms of assistance.

Len Gendron, chairman of the Western Mass. chapter of SCORE (the Service Corps of Retired Executives), said that agency, which eventually provided assistance to several of the displaced business owners, will likely be more proactive the next time such a crisis occurs.

“Ordinarily, we don’t go straight to the victims in such cases — we do solicit, but we don’t go out and touch them,” he explained, adding that things changed when a news accounts indicated that, nine months after the fire, many business owners were having problems getting any real assistance.

“We reacted to that, approached the victims, and said, ‘how can we help?’” he went on, adding that SCORE set up meetings with the SBA and local banks and later assigned mentors to those who attended the meeting. “This was a good experience, and it opened our eyes to what these disaster victims go through, and we’ve decided, as a chapter, that, should we get another business disaster like this, we’re going to step up very early and offer our assistance.”

From the Ground Up

Like Son, Sosa is able to recall many moments, and emotions, both during that fateful night and then over the next several months.

He remembers being at work that evening when one of the bartenders on duty alerted him to “some kind of fire on the roof.”

He recalls going outside to investigate and seeing nothing emanating from his kitchen. He went back inside, saw growing amounts of smoke, and directed patrons to leave. He stayed, with the goal of finding out what had happened — but for too long.

“I started to get scared — the smoke was starting to get really, really thick,” he noted. “I was trying to see where the fire was coming from and if there was any way to stop it; the police started screaming, ‘get out,’ and that’s when I realized I couldn’t breathe anymore and just got out.”

He also recalled a question from his 8-year-old daughter a few days later. “She said, ‘are we going to lose our house because we don’t have a job?’” he told BusinessWest, adding that while he gave a resounding ‘no,’ deep down, he wasn’t entirely sure.

Such sentiments help explain that, while the fire was a fast-moving conflagration that started near the middle of the strip mall and worked its way to both ends, devouring everything in its path, this was in many ways a slow-moving ordeal that tested the patience, and the will, of those involved.

Son remembers help coming from many directions — from monetary donations collected and distributed by the Amherst Area Chamber of Commerce soon after the fire, to assistance from representatives of U.S. Rep. Jim McGovern’s office, to direct support from Common Capital and SCORE more recently. And he was grateful for all of it.

“We come from a place where people are very reserved; culturally and traditionally, people keep to themselves and don’t open up in terms of receiving help from the public,” he explained. “Going through this situation, we found out that there were people who didn’t even know us but took the time to send encouraging e-mails and donate their hard-earned money to help us rebuild.

“People came out of nowhere and said, ‘how can we help you?’” he went on. “Coming from where we’re from, it’s difficult to open up to receive that help, so just the initiative from all these people saying ‘we can help you’ helped us in terms of being more open. We did all that we could to reopen just because of strangers who helped us out.”

But while there was support from the community and many agencies, there were also large amounts of confusion, miscommunication, and, as it would turn out, misinformation, that would frustrate and delay comeback efforts.

Gendron told BusinessWest that many problems were related to SBA loans, who was eligible for them, and what they could be used for.

“The real problem wasn’t a lack of information, because there was a lot of it being provided, but it was conflicting information,” he explained. “These folks were reaching out to everybody, and everybody told them something different.”

Elaborating, he said the governor had declared the area an economic disaster, but his administration didn’t fully explain that this designation, and the support it creates in the form of loans, is not related to rebuilding, as most fire victims assumed, but for paying bills that were due at the time of the disaster and for carrying forward.

“The victims started calling around and even reached an SBA representative down south, who basically told them they weren’t qualified, which was true — they weren’t qualified for rebuild loans. They started reaching out to absolutely everybody, and everybody had a different answer. It got totally confused, and they didn’t get the information they needed.”

Len Gendron

Len Gendron says the fire and its aftermath have provided a learning experience on many levels — for the victims, but also for the agencies that worked to help them.

Meanwhile, victims faced another challenge. While the Norwottuck Shoppes sat on heavily traveled Route 9, considered a prime location for commercial real estate, business owners there were generally charged rents far below what others in that area were paying — and far below what they were being quoted for possible new sites they could call home.

“They had more affordable rents for a prime location like that than you would find in downtown Northampton or downtown Amherst,” said Dan Crowley, who covers Hadley and some other towns for the Daily Hampshire Gazette. “To recreate that tenant/property-owner relationship from scratch somewhere else was going to be difficult — it was going to be more expensive for them.

“And a lot of them really liked being where they were, in the center of Hadley,” he went on. “In listening to them, I got the impression that this was working for them and appealing to them. And some of them had been there a long time — they had established clienteles and relationships with customers that develop over 10, 15, or 20 years.”

It was one of Crowley’s stories recounting the challenges and frustrations of the victims that caught the attention of those at SCORE, which later scheduled meetings, assigned mentors, and helped link victims with needed support from banks and agencies such as Common Capital.

Recovery Mission

Sosa told BusinessWest that the fire occurred at a time when things were really coming together for Mi Tierra.

The couple had recently purchased tortilla-making equipment and was supplying them to a steadily growing list of clients. Meanwhile, the restaurant and its recently opened bar were drawing a steam of regular and new customers.

Things all changed in a matter of those few chaotic minutes when he realized the building was on fire.

And if there was chaos that night, there would be more in the months to come, as the couple would wrangle with insurance providers and struggle to get their various business operations back up and running.

“It’s been a long, very difficult year,” said Sosa, adding that the financial support from Common Capital and the Samuel Adams Brewing the American Dream program have been instrumental in creating needed cash flow, momentum, and resolve to reopen Mi Tierra.

He acknowledged that there is a good amount of risk with this new venture — the footprint is much larger and the rent considerably higher than what they were paying — but he believes it is worth taking on.

“People have supported us over the years, and we believe they will continue to support us here,” he said. “We can offer a lot to our clients. It’s going to be difficult, but we can make this work.”

Son used similar language to describe his comeback. He told BusinessWest that, while the fight to get back on his feet has been long and difficult, he drew needed inspiration from the many forms of support he has received, and has been driven by his desire to be in business for himself.

He arrived in Amherst after a long, twisting journey that took him from Vietnam to Thailand and then Camden, N.J. He worked for many years in the food-services operation at UMass Amherst, but long desired to start his own venture. Realizing that there were no Vietnamese restaurants in the region at the time, and sensing there was a need for one, he opened Banh Mi Saigon, complete with just 20 seats, in the Norwottuck shops in 2012.

It took some time to build a clientele, primarily because few were familiar with Vietnamese food and the company had little, if any, money for advertising. Slowly but surely, however, the venture established a firm footing.

As he watched the fire quickly consume the wood-framed strip mall, Son knew he would soon have to start over. But little did he know how difficult that would be.

“We thought we were covered for $1 million, so we went to sleep saying to ourselves, ‘I think we’ll be all right; we can rebuild easily with $1 million,’” he told BusinessWest. “But then we called the insurance company and found out we were only covered for $10,000, and it took all our savings, $100,000, to build the place.

“We didn’t know what to do or who to ask for help, and we didn’t think we could do it again because we didn’t have the capital,” he went on, adding that, through the help of SCORE and his mentor, Dan Healy, he was able to secure a $50,000 loan from Common Capital, the Holyoke-based nonprofit loan fund, to relaunch Banh Mi Saigon.

After the fire, Son originally desired to stay in Hadley, but he eventually set his sights on the Northampton location — the former home, ironically enough, to a failed Vietnamese restaurant — because he thought that made more sense and offered more potential to help him grow the venture.

He said business was slow at the start (he ropened in late August), but it has picked up via word of mouth and repeat business. (He is closed Mondays, the day BusinessWest visited, but several people came to the door in the belief that he might be open).

He is optimistic, but also realistic, and understands that he must drive more volume to his venture if he is going to pay rent that is roughly five times higher than what it was in the Norwottuck Shoppes.

The Bottom Line

Summing things up for his family — and no doubt all the others impacted by the fire — Sosa again reached for the word ‘nightmare,’ but quickly added that it’s been one with countless instances of people, often perfect strangers, reaching out to help the victims of this tragedy realize new dreams.

“We’ve gone through every emotion,” he said. “Many times we cried because of our situation, and many times we cried out of happiness for what friends had done for us.”

And a full year later, with their business once again open, they will likely cry again.


George O’Brien can be reached at [email protected]

Holiday Party Planner Sections
Restaurants, Banquet Facilities Anticipate Busy Holiday Season

Ruby Meng

Ruby Meng says many companies pulled back on holiday parties during the recession, but they’re coming back now.

It was clear to Erin Corriveau that the corporate holiday party was back when a past client called to book a December get-together — in April.

“The days fly off — there are only so many Thursday, Friday, and Saturday nights” between Thanksgiving and the New Year, considered prime holiday-party season, said Corriveau, catering and events manager at Lattitude in West Springfield. “We had a few people book very early — but you can never actually book a date too early. They do run out quickly.”

In fact, Corriveau said, Lattitude’s new banquet room — which opened last November and allowed the restaurant to handle much larger parties than before — was completely booked two months ago for every Thursday, Friday, and Saturday evening in December.

“A lot of companies have been with us for many years — well over 10 years — and they tend to book year after year,” added Ruby Meng, director of sales at the Hotel Northampton, which has also experienced robust holiday-season reservations this year.

“We’re booked pretty solid on weekends, and weekdays are starting to get close. People are looking to do gatherings and holiday parties, and they’ve also inquired about holiday brunches, a little earlier in the daytime. It’s a creative way to capture more of their employees, who may be busy in the evening or on weekends.

“We’re doing pretty well,” she added, noting that many businesses pulled back on entertainment budgets during the Great Recession, but most are returning. “Companies are bouncing back. A few years back was tough, but we are seeing more companies opening up and being more generous, doing giveaways, raffles, things like that for their employees.”

Robin Ann Brown, director of sales at the Lord Jeffery Inn in Amherst, said holiday gatherings are popular, but not always under that moniker. “A lot of companies are calling them ‘annual events’ or ‘awards banquets,’ versus an actual holiday party.”

She said the industry hasn’t completely recovered from the drop in sales during the recession, simply because many companies that cut parties from the budget haven’t put them back in, even though times are better.

Still, according to Jennifer Marion, assistant director of events for the Willits-Hallowell Center at Mount Holyoke College, business has picked up this year, and companies are starting to spend more money.

“One party with a menu already confirmed for December is doing clams on the half shell, baked stuffed lobster … they’re definitely choosing more elaborate menus that, in the past, their budgets wouldn’t have allowed them to do.”

What’s also changing is what style of party companies are seeking out. For this issue’s focus on holiday party planning, BusinessWest looks into the current trends, and why this season has so many restaurants and banquet facilities feeling merry indeed.

Stand or Sit?

Most area facilities are reporting a definite shift away from sit-down dinners in favor of cocktail parties, food stations, and passed hors d’ouevres, which encourage people to mingle and interact.

“One of the trends we’ve been seeing is stations instead of a true-sit down — chef carvings, high-end hors d’ouevres, passed wine, passed hot cocoa with peppermint Schnapps,” Brown said. “And a lot of people are doing more chamber music or jazz bands than dancing music.”

“We’re getting both,” Meng said. “More people are starting to inquire about station packages, moving toward a cocktail style. People are getting a little more creative, too, maybe bringing in a comedian or activities to keep people entertained. And, of course, bands and dancing, those are a given.”

Added Marion, “we can do either a long cocktail party with a lot of hand-passed hors d’ouevres or stations, or do a bigger, full sit-down meal. Buffets are most popular right now; they give people more choices. But, if it’s a more formal group, they tend to go more with a served meal.”

Corriveau said it’s important to be flexible because of all the different party preferences in the business world — and at Lattitude, that flexibility extends to the site of the party.

“A lot of business parties are held on site, but we also do off-site deliveries and catering,” she noted, adding that the day and location of business parties often depends on the size of the company. “Monday through Wednesday, the crowd tends to be smaller businesses, versus the larger companies that tend to take up the weekend dates. Or, if businesses want a typical potluck lunch but don’t feel like getting dressed up and going somewhere, we can bring a holiday party to them on company premises.”

Like others we spoke with, Corriveau has seen a shift away from formal, seated dinners. “We used to do more sit-down affairs, and businesses can certainly do that, but more companies that are booking parties want their employees to enjoy themselves, to mix and mingle and socialize. We do a lot more of the social, passed-appetizer type of party. When you’re home having a Christmas party, everyone is moving around, and that’s the feel they’re going for. We’re still doing sit-down parties, but people seem to be moving away from that.”

Companies are also increasingly moving away from Saturday nights and asking for Thursday and Friday reservations, Brown said. “Family time is limited, so a lot of companies choose not to do it on weekend nights, so people can spend time with their families at home.”

Creating Traditions

With many of these trends consistent across the industry, how do the area’s many banquet facilities set themselves apart among fierce competition? In the Lord Jeff’s case, it’s emphasizing the facility’s embrace of the holiday season and its traditions.

“People gravitate toward the Lord Jeffery Inn because we’re an historic inn, and holidays have that historic tradition about it. The Lord Jeff speaks tradition,” Brown said, citing, as examples, a Sunday brunch with Santa, high tea on Saturdays, and carolers on Friday nights.

“Those are the traditions the inn has put in place since we renovated, and people have been very receptive. During the holidays, we’re extremely busy.”

The inn can accommodate both large and small gatherings, she added. “A lot of companies don’t have large holiday parties, so for parties of, say, six to 12, we’ll do smaller events in our beautiful greenhouse room, where you can see it snowing right on the roof, and fireplaces all around. When companies don’t want to spend money on large events, the greenhouse room holds up to 18.”

She said the nostalgic holiday appeal of the facility is reflected even in its twinkling seasonal lights, which are visible from the Commons in downtown Amherst, making the Lord Jeffery Inn an attractive option for parties of all sizes.

“Even if companies are not going to do a full dinner, they might take out the board of directors or top employees for a dinner for 20,” she explained. “They like the carolers on Friday, and the high tea. People drive over an hour to come to high tea; again, it’s a holiday tradition.”

Lattitude believes its new banquet facility is fast becoming a regional tradition.

“Prior to the banquet room, we had a smaller room, and we’d certainly get smaller holiday-party requests,” Corriveau said. “But since adding the banquet room last year, we’ve had our share of larger parties. We were full every Thursday, Friday, and Saturday in December two months ago. People were calling early. We even had somebody book a holiday party this past April.”

The new space boasts a private bar, sandblasted brick walls, and steel beams, and is “very much a reflection of the restaurant,” she said, adding that it holds about 120 seated and up top 150 standing.

“A lot of people are just learning about it. It’s literally where Memo’s used to be in this building,” Corriveau said. “Unless they’re walking in it, they don’t realize it’s there. All of a sudden, they walk in and ask, ‘what is this?’ We do a lot of business parties, weddings, bridal showers, rehearsal dinners, bereavements, a lot of events. It’s warm and inviting. That’s the number-one thing people say when they walk into that room.”

Easy Pickings

Jen Marion

Jen Marion says the Willits-Hallowell Center can provide any type of party setup, but buffets are most popular right now.

Inviting is certainly a trait banquet facilities are aiming for, but so is convenience.

“We’ve done parties for a church group, insurance companies … parties ranging in size from 30 people to as many as 100,” Marion said of her facility on the scenic Mount Holyoke campus. “We have holiday packages, including hors d’ouevres, dinner, dessert, and coffee, and we’re happy to customize that for people with select menus and décor. You pick a menu and let the guests know, and we do the rest. It makes it easy in terms of planning. Usually one consultation appointment with me, and it’s over.”

Well, except for the actual party, that is. The season for celebrating is only beginning.

Joseph Bednar can be reached at [email protected]

Company Notebook Departments

Hub International Limited Acquires Assets of FieldEddy Insurance
CHICAGO — Hub International Limited, a leading global insurance brokerage, announced that it has acquired the assets of FieldEddy Insurance and Your Choice Insurance Agency, servicing the Central and Western Mass. region. Terms of the acquisition were not disclosed. FieldEddy’s operations will become part of Hub International New England, strategically broadening its current network of offices located primarily in the Eastern Mass./Boston region. FieldEddy is a full-service property and casualty, personal-lines, and employee-benefits brokerage, with four locations in and around Springfield. The firm’s strengths in the education, healthcare, and energy industries, including oil and gas, complement Hub New England’s expertise. Additionally, Hub New England will broaden FieldEddy’s capabilities with expertise in real estate and non-for-profits, as well as offering a robust risk-services solution and access to an expanded carrier network. With the FieldEddy acquisition, Hub New England now has 22 offices and almost 500 employees throughout Massachusetts, New Hampshire, and Rhode Island. FieldEddy CEO Samuel Hanmer and President Timm Marini will both join Hub New England’s executive leadership team. Within the region, Hanmer will focus on identifying potential M&A candidates and strategic growth initiatives, while Marini will coordinate sales strategies. They will both report to Charles Brophy, president and CEO of Hub New England. “FieldEddy is a talented group of producers with a great local-market reputation that gives Hub New England a strong foothold in Central and Western Mass.,” Brophy said. “We see a real opportunity to bring Hub’s carrier relationships and customized, industry-specific risk-services capabilities as value adds to clients for an expanded service offering.”

Bay Path Receives $3.5M Grant for Online Programming
LONGMEADOW — Bay Path University has been awarded a U.S. Department of Education First in the World grant for the support of innovative online programming for women. The $3.5 million grant will be awarded over four years, beginning Oct. 1. Out of nearly 500 applicants, the U.S. Department of Education awarded 24 grants nationally. Bay Path University is one of six minority-serving institutions, one of three women’s institutions, and one of two institutions in Massachusetts to receive the coveted grant. The First in the World grant, which provides grants to institutions of higher education to spur the development of innovations that improve educational outcomes, will support Bay Path University’s all-women, all-online degree program known as the American Women’s College, the first of its kind in the nation, which was launched earlier this year. Specifically, the grant will fund the development of the Social Online Universal Learning (SOUL) platform. “We are honored to receive an award that allows us to continue to advance adult women on a trajectory for academic success and degree completion that will have a significant impact on women, their families, communities, and workplaces” said Dr. Carol Leary, president of Bay Path University. “Bay Path’s innovative approach to learning is poised to reach the 76 million women in America who currently do not have a bachelor’s degree. With this grant, we will be able to help adult women achieve accelerated success in online education.” SOUL accelerates the degree-attainment process for students by creating an adaptive, customized learning environment that integrates robust learning analytics for instruction, providing immediate feedback on individual academic performance and wrap-around support needed to excel, such as coaching, proactive counseling, virtual learning communities, and social networking. “After receiving nearly 500 applications from around the country, we’re excited to announce that Bay Path University will receive a First in the World grant, funded for the first time this year,” said U.S. Secretary of Education Arne Duncan. “Each grantee demonstrated a high-quality, creative, and sound approach to expand college access and improve student outcomes. We are confident these projects will have a positive impact on increasing access on completion and help us reach President Obama’s 2020 goal to once again have the highest share of college graduates in the world.”

UMass Named One of 100 Best Universities in World

BOSTON — The University of Massachusetts has been named one of the world’s top 100 universities by Times Higher Education in the magazine’s annual global survey. UMass was ranked 91st in the Times Higher Education World University Rankings, jumping 41 places in a single year and moving into the top 20 of U.S. public universities. The rankings use 13 separate performance indicators to examine a university’s strengths against all its core missions: teaching, research, knowledge transfer, and international outlook. About 700 universities are pre-selected for inclusion in the survey using public research-excellence data before further data is collected and analyzed. UMass was ranked 19th among all public universities in the U.S., and first in New England. Among private and public universities, UMass placed seventh in the six-state New England region. The California Institute of Technology was rated the highest of all universities, followed by Harvard and Oxford. The Massachusetts Institute of Technology came in sixth. UMass President Robert Caret said he was pleased with the global recognition of the university’s commitment to excellence. “This world ranking reflects the hard work of staff, faculty, and students; the high-quality teaching on all five UMass campuses; and the university’s leading-edge research,” he said. Full results of the annual rankings are available at www.timeshighereducation.co.uk/world-university-rankings.

A Plus HVAC Feted for Energy-efficient Practices
WESTFIELD — A Plus HVAC of Westfield is a 2014 COOL SMART award recipient, honored during the New England Air Conditioning Contractors of America golf tournament recently. Sponsored by the Massachusetts/Rhode Island COOL SMART program, the annual awards recognize contractors for energy-efficiency practices, leadership, and quality installation of heating, ventilation, and air-conditioning systems. Held in Stowe, Mass., the tournament attracts approximately 150 participants throughout the region. Springfield resident and A Plus HVAC President Nathan LeMay was on hand to accept the award on behalf of his company. Celebrating its 10th anniversary, COOL SMART is a high-efficiency central-air-conditioning and heat-pump program for residential customers of National Grid, NSTAR Electric, Unitil, Western Massachusetts Electric Co., and Cape Light Compact. This initiative promotes the purchase and verified quality installation of ENERGY STAR-qualified central-air-conditioning and heat-pump systems. Said Western Massachusetts Electric Co. Residential Program Manager Kevin Parse, who participated in the tournament, “we are proud to be affiliated with such a successful program that promotes technical excellence and green practices. It benefits our customers and the greater good through energy efficiency.” Conservation Services Group, a Westborough-based residential energy-services firm, implements the COOL SMART program.
 
Greenfield Community College Wins National Green Genome Award
GREENFIELD — As part of an expanding national effort to support environmentally sustainable practices, programs, and job training at the nation’s almost 1,200 community colleges, Greenfield Community College is one of five exemplary community colleges to be presented with an American Assoc. of Community Colleges (AACC) Green Genome Award. The Green Genome Awards, created by AACC’s Sustainability Education and Economic Development Center (SEED), are evaluated in four key areas critical to holistic green college transformation: community engagement, governance, program design and delivery, and strategic partnerships. Greenfield Community College is recognized as the overall winner, demonstrating excellence in all four key areas. That excellence can be seen in GCC’s academic programs in Renewable Energy/Energy Efficiency and Farm and Food Systems, on-campus photovoltaic solar panels and permaculture garden, campus-wide composting and recycling, collaborations with many community partners, and campus leadership that considers sustainability in its decision making. Greenfield Community College will be awarded $7,500, plus a set of state-of-the-art Bahco-brand Snap-on tools and horticulture equipment. The awards are sponsored by Snap-on. “As the primary organizing body of community colleges of the United States, AACC knows and understands community colleges across the country. We therefore are most honored and lifted by this recognition,” said GCC President Bob Pura. “I am so very proud of all of the people in the college and the community who made it possible for AACC to recognize GCC with this award. It is great to get acknowledged for demonstrating best practices by an organization that is so well-informed. What this award also does is encourage us to work harder and aspire to even higher standards.”

Homewatch CareGivers Receives Best of Home Care Award
WEST SPRINGFIELD — Homewatch CareGivers announced that it has received the Best of Home Care Award from Home Care Pulse. This award is given only to the top-ranking home-care providers in the country. “The Best of Home Care Award shows that Homewatch CareGivers has a proven record of excellence in home care,” said Erik Madsen, COO of Home Care Pulse. “This gives families peace of mind when looking for quality home care.” Added Homewatch owners Peter and Judy Yaffe, “we are very pleased and proud to have received this designation.” Home Care Pulse, a company that measures client and employee satisfaction, created the award to recognize home-care providers who appreciate their clients’ feedback and are dedicated to providing the highest level of quality, professionalism, and expertise in home care. Home Care Pulse believes that honoring such companies can both educate and assist families to make better care decisions for their aging loved ones. “The recipients of the Best of Home Care Award have proven their dedication to providing quality home-care services,” said Madsen. “We applaud their achievements and congratulate them on receiving this award.” To find out more about the Best of Home Care award or Home Care Pulse, visit www.bestofhomecare.com.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT
Atlantic Charter Insurance Co. v. Eagle Transit, LLC
Allegation: Non-payment of workers’ compensation premiums: $5,143
Filed: 9/19/24

Northeast IT Systems Inc. v. D & D Masonry & Chimney
Allegation: Non-payment of equipment and services: $1,300+
Filed: 9/18/14

HAMPDEN SUPERIOR COURT
Mark T. Laramee v. Lisa Mackechnie and Vesuvio, LLC d/b/a Carpaccio
Allegation: Default on agreement: $295,457.23
Filed: 8/14/14

Mary Ellen Morisette v. Westfield Meadows Corp. and John J. Shannon
Allegation: Failure to pay wages: $500,000+
Filed: 8/22/14

Victor Shibley, Kathleen Sweeney, and Canterbury Construction Inc. v. United Bank

Allegation: Violation of consumer protection, negligence, wrongful debit, and breach of contract: $815,000+
Filed: 8/13/14

HAMPSHIRE SUPERIOR COURT
Michael P. Kamenides, as personal representative of the estate of Mark P. Kamenides v. Ryder Funeral Home Inc. and William W. Ryder
Allegation: Breach of contract, interference with a corpse, negligence, and severe emotional distress: $29,305
Filed: 7/18/14

Safety Insurance Co., as subrogee of Thomas and Cynthia Downey v. Rowenta Inc. a/k/a Groupe SEB, USA
Allegation: Product liability causing fire: $585,522.62
Filed: 7/22/14

Saloomey Construction Inc. v. Jet Properties
Allegation: Non-payment of labor and materials: $39,940.60
Filed: 9/3/14

Todd McLeague v. One World Technologies Inc. and Ryobi Technologies Inc.
Allegation: Negligence in the design and manufacture of a circular saw causing injury: $64,900
Filed: 9/19/14

NORTHAMPTON DISTRICT COURT
Easthampton Savings Bank v. David A. Weise d/b/a Weise Design and Construction
Allegation: Breach of contract: $21,000
Filed: 8/11/14

Florence Savings Bank v. Zbignew Kosior d/b/a Kings Hill Construction
Allegation: Monies owed for overdraft and bounced-check fees: $3,016.21
Filed: 8/7/14

Paul Duga v. Bernard F. Shea d/b/a Shea Tree Service
Allegation: Failure to pay rent: $38,000
Filed: 8/5/14

SPRINGFIELD DISTRICT COURT
Liberty Mutual Insurance Co. v. NMR Associates Inc.
Allegation: Non-payment of workers’ compensation insurance: $9,261.69
Filed: 8/6/14

The Hartford Courant Co. v. Excellence Auto Exchange Inc.
Allegation: Non-payment of advertising services rendered: $3,365.00
Filed: 8/19/14

US Foods Inc. v. MGB Inc. d/b/a Electric Café and Margaret Boxold
Allegation: Non-payment of goods sold and delivered: $9,137.30
Filed: 8/1/14

Vanguard Mold Remediation Inc. v. DLP Hospitality, LLC and Shailesh D. Patel
Allegation: Non-payment of balance for mold remediation: $17,450
Filed: 8/27/14

Sections Supplements

In September, BusinessWest presented its 2014-15 Resource Guide. What follows are needed additions and corrections to the charts that appeared in that issue:

• Changes to Accounting Firms
:
Meyers Brothers Kalicka, P.C.
Services: Management-advisory services; audit and accounting services; multi-state and international taxation; tax planning and return preparation; employee benefit-plan audits; family and independent business services; business valuations; financial planning and wealth management; cost-segregation studies; certified fraud examiners; construction; healthcare; education; not-for-profit; real estate; manufacturing, wholesale, and distribution
Bova, Harrington & Associates, P.C.
Number of CPAs: 7
Number of Partners: 2

• Addition to Audio-Visual/Multi-Media Companies:
Kirby Productions
1 Doane Ave., Agawam, MA 01001
(413) 388-5714; www.kirbyproductions.com
Employees: 1
Services: Full-service HD video production company specializing in writing, videography, and motion design; TV commercials; promotional videos; viral videos; event videos; video blogs; production studio with green screen available
Contact: Al Liptak

• Changes to Auto Dealers:
Balise Chevrolet Buick GMC
General Manager: John Perez
Balise Ford of Wilbraham
General Manager: Charles Dansby

• Addition to Banks in Western Mass.:
Farmington Bank
www.farmingtonbankct.com
Assets: $2,110,028,000
Deposits: $1,513,501,000
Net Income: $3,704,000
Total Equity Capital: $232,209,000
Total Loans and Leases: $1,822,487,000
Commercial Loan Volume: $253,406,000
Secured by Real Estate: $546,350,000
(Figures are year-end 2013. Farmington Bank, based in Connecticut, entered the Massachusetts market in 2014.)

• Change to Colleges with MBA Programs:
Elms College
Contact: Donna Graziano

• Addition to Computer Network/IT Services:
Network Advantage Associates
2098 Roaring Brook Road, Conway, MA 01341
(413) 223-9007; www.net-vantage.com
Contact: Roy Cohen
Service Area: Pioneer Valley
Services: Integrates advanced strategic technologies in small businesses, professional practices, and nonprofits; business continuity/disaster recovery; on- and off-site backup and recovery; information-technology management; systems and network administration; virtualization solutions; custom VoIP solutions; server upgrades and migrations; Enterprise wireless; Google/Oracle solutions

• Addition to Day Spas:
Elements Hot Tub Spa
373 Main St., Amherst, MA 01002
(413) 256-8827; www.elementshottubspa.com
Owners: Jeff and Diana Krauth
Services: State-of-the-art private hot tubs; infrared saunas; aromatherapy steam room; individual and couples massage; advanced therapeutic bodywork modalities; natural facials; spa services
Preferred Product Line: France Laure Natural Care

• Change to Dental Services:
Florence Dental Care
Head of Practice: Benjamin Falk, DDS
Specialties: General and cosmetic dentistry for all ages including  tooth-colored fillings, porcelain veneers, and crowns; smile makeovers and ZOOM whitening; preventive care including all phases of gum (periodontal) treatment; comprehensive dental care including root-canal therapy, oral surgery and extractions, dental implants, and bone grafting; digital X-rays and photographs; emergency care

• Addition to Financial Services/Brokerage Firms:
Gage-Wiley & Co. Inc.
120 King St., Northampton, MA 01060
(413) 584-9121; www.gagewiley.com
Licensed Brokers in Western Mass.: 8
Total Licensed Brokers Nationally: 9
Branch Manager: Christopher Milne
Services: Comprehensive wealth management; independent brokerage and investment-advisory services; retirement, estate, and financial planning; life and long-term-care insurance.
 
• Additions to Home Care Options:
Porchlight VNA/Home Care
32 Park St., Lee, MA 01238
2024 Westover Road, Chicopee, MA 01022
(413) 243-1212; www.porchlighthomecare.org
Director: Holly Chaffee
RN/LPN Care: Yes
Services: Skilled nursing; wound care; infusion therapy; telemonitoring; physical, occupational, and speech therapies; mother/baby care; nutritional counseling; mental-health services; psychiatric nursing; home health aide services; CHF disease management; community health programs
Porchlight Home Care
21 High St., Lee, MA 01238
2024 Westover Road, Chicopee, MA 01022
(413) 243-1122; www.porchlighthomecare.org
Director: Dawn Dewkett 
RN/LPN Care: Yes
Services: Care management; personal care attendants; home health aides; certified nursing assistants; homemakers; companionship; live-in services; transportation/door-to-door program; medication reminders; 24-hour care; complimentary assessments; long-term-care planning; 24-hour nurse oversight; home visiting nurse practitioner

• Addition to Insurance Agencies:
John M. Glover Agency
4 Open Square Way, Suite 213, Holyoke, MA 01040
(413) 534-1500; www.johnmglover.com
Full-time Agents: 2
Full-time Employees: 2
Local Offices: 1
Type of Insurance: Property/casualty, auto, home, business, life, health, workers’ comp
Top Local Officials: Kyle Sullivan, John Sullivan
 
• Change to Insurance Agencies:
The Dowd Insurance Agencies
Type of Insurance: Commercial, personal, life, employee benefits, surety

• Change to Law Firms:
Gove Law Office
Second address: 358 Sewall St., Ludlow, MA 01056
(413) 583-5196; www.govelawoffice.com
Lawyers: 2
Areas of Practice: Business representation; commercial and banking matters; residential and commercial real estate; estate planning and probate administration; landlord/tenant; bankruptcy; personal injury

• Addition to Physical Therapy Outpatient Facilities:
Active Physical Therapy & Wellness, LLC
2301 Boston Road, Wilbraham, MA 01095
(413) 596-5362; www.activeptw.com
Administrator: Patricia O’Brien
Services: Outpatient clinic offering individualized manual therapy treatment for neck and back pain, sports injuries, post-surgery, arthritis, shoulder and knee problems; private treatment rooms; fitness center

• Change to Physical Therapy Outpatient Facilities:
HealthSouth Hospital of Western Massachusetts
Administrator: Victoria Healy

• Addition to Skilled Nursing/PT Facilities:
Life Care Center of Wilbraham
2399 Boston Road, Wilbraham, MA 01095
(413) 596-3111; www.lcca.com/182
Administrator: Dennis Lopata
Services: Subacute and rehabilitation programs provide a bridge between hospital and home; physical, occupational, and speech therapy; orthopedic recovery program; VitalStim therapy for swallowing or dysphagia difficulty; CPI wound care; aquatic-therapy program; long-term and respite care

• Addition to Telecom/Voice/Data Providers:
Network Advantage Associates
2098 Roaring Brook Road, Conway, MA 01341
(413) 223-9007; www.net-vantage.com
Contact: Roy Cohen
Service Area: Pioneer Valley
Services: Integrates advanced strategic technologies in small businesses, professional practices, and nonprofits; business continuity/disaster recovery; on- and off-site backup and recovery; information-technology management; systems and network administration; virtualization solutions; custom VoIP solutions; server upgrades and migrations; Enterprise wireless; Google/Oracle solutions

• Change to Web Development Companies:
Last Call Media
136 West St., Suite 01, Northampton, MA 01060

• Addition to Western Mass. Area Computer Retailers:
Northeast IT Systems Inc.
777B Riverdale St., West Springfield, MA 01089
(413) 527-8090; www.northeastit.net
Employees: 8
Owner/Manager: Joel Mollison
Products/Services: Computer and network equipment sales and service; hardware and software; computer network and IT consulting services for small to midsized businesses and municipalities; firewalls; network security; remote access/VPN; servers; virtualization; VoIP phone systems; backup and disaster recovery; spam filtering

Daily News

HOLYOKE — The Holyoke Taxpayers Assoc. and the Greater Holyoke Chamber of Commerce are hosting a debate on Oct. 23 between State Sen. Donald Humason (R-Westfield) and Democrat Patrick Leahy of Holyoke in anticipation of the Nov. 4 election. The debate will be held at the Holyoke Senior Center at 291 Pine St. (intersection of Beech and Sargeant). Doors open at 6 p.m., and opening remarks begin at 6:30 p.m.

The candidates are running to represent the 2nd Hampden and Hampshire district, which serves Holyoke, Westfield, Agawam, Granville, Montgomery, Russell, Southwick, Tolland, Easthampton, Southampton, and Chicopee’s Ward 7, Ward 8A, and Ward 9A. Questions for the debate have been gathered from members of the community. Deborah Buckley, president of Goss & McClain Insurance Agency Inc., will act as moderator. The debate will be televised and shown at a later date on the city’s cable-access channel.