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Understanding EPLI

By Timothy M. Netkovick, Esq.

Timothy Netkovick

Timothy Netkovick

A primary reason people (and businesses) buy insurance is peace of mind — to have protection from financial loss due to something bad.  Most businesses buy insurance to protect themselves from a variety of potential disputes. Employment practices liability insurance (EPLI) covers certain types of disputes arising out of employment.

How do you know if an EPLI policy is right for your business?  While the answer is “it depends,” there are several factors to consider when deciding to purchase EPLI or not.

What Does EPLI Cover?

EPLI provides insurance coverage for discrimination, wrongful termination, and other workplace issues. EPLI is different than traditional liability insurance, and is being purchased by more and more companies due to an increasing amount of discrimination claims filed by job applicants and employees.

EPLI typically covers discrimination claims based upon sex, race, national origin, age, and all other characteristics prohibited by law. This includes claims made under the Americans with Disabilities Act and Family Medical Leave Act, among other federal laws, as well as associated state discrimination statutes. EPLI policies usually provide coverage to the company, management, supervisors, and employees from claims that arise under the policy.

EPLI typically does not cover wage-and-hour law violations, unemployment issues, or ERISA and COBRA matters. In fact, some claims that you think are covered may not be covered by your EPLI insurance. For instance, in Cracker Barrel Old Country Store Inc. v. Cincinnati Insurance Company, the U.S. District Court for the Middle District of Tennessee agreed with the insurance company’s position when it declined to cover a claim against Cracker Barrel because it was filed by the Equal Employment Opportunity Commission (EEOC). The terms of Cracker Barrel’s EPLI policy said that claims by “employees” were covered.  The insurance carrier argued that the EEOC was not an employee, and therefore declined to provide coverage under the policy.

Cracker Barrel appealed the decision, and the decision was overturned on appeal.  While coverage was ultimately provided to Cracker Barrel under the policy, the case demonstrates that not all scenarios will qualify as a claim under an EPLI policy.

What Time Period Is Covered?

EPLI can be either a ‘claims-made’ or an ‘occurrence’ policy.  It is important to understand the difference between the two types of policies so that you do not have an unintended lapse in coverage. In a claims-made policy, the policy must be in effect when the allegation took place and when the claim was filed. In an occurrence policy, claims that are made during the policy period are covered, regardless of when they arose.

Costs and Benefits of EPLI

The costs and benefits of an EPLI policy will vary from business to business. The first obvious cost is the cost of purchasing the policy. In addition, businesses will also need to factor in the cost of retention, which is similar to a deductible in other insurance policies, and is the amount of expenses the business is responsible for before the insurer will begin paying for the cost of defense.

Insurers use retention as a way to avoid incurring the expense of defending against nominal or frivolous claims by passing on that expense to the business. Conversely, the business will also want to evaluate the amount of their retention prior to obtaining EPLI. A business will need to evaluate its options if it is faced with high retention and a small amount of discrimination claims that are usually resolved at the administrative level.

Has your business had EPLI for several years and never exhausted its retention? Or does your business have a high volume of discrimination cases at the administrative level and also never exhausted your retention? If so, your business could also evaluate the option of self-insuring.

What Is Your Approach to Employment Lawsuits?

Businesses will need to have a consistent strategy when it comes to employment lawsuits. The business should have a clear plan ahead of time as to whether it will report all claims to its EPLI carrier, no matter how nominal they may appear on their face. The more claims are reported, the more the business’ retention amount will increase.

The increased retention will have an impact on the business’ budget for the next policy period. If a business is going to vigorously defend against apparent small claims on its own, it will need to budget for legal fees and possible settlement amounts. A business will therefore need to make a strategic decision when faced with a seemingly small claim as to how it will proceed.

Who Controls the Claim?

EPLI policies typically require the insured’s consent to settle a claim.  EPLI policies also typically include a ‘hammer clause.’ This serves to transfer the burden of paying legal fees and any potential judgment from the insurer to the employer in the event the employer does not agree with the insurer’s decision to settle the matter.

For instance, let’s assume an employer believes that a claim is meritless, and the employer does not want to settle the matter. The insurer has assigned a settlement value to the claim, which is calculated based upon its legal fees and expenses that will be incurred in continuing the defense of the matter. If the employer refuses to settle, the insurer can invoke the hammer clause, and the employer would be responsible for legal fees associated with continuing the defense of the matter.

The employer would also be responsible for any judgment that may be entered against it over and above the insurer’s approved settlement figure. The hammer clause gives an insurer significant leverage in negotiating settlement with its insured.

If the employer agrees to settle a claim against an EPLI policy, the settlement would bring an end to that particular claim. However, any settlement can have long-lasting repercussions for the employer. Similar to auto insurance, any amount the insurer pays out under an EPLI policy will impact your rates for the next policy. Even if an employer switches insurance carriers, a new insurance carrier could view the employer as an increased risk and increase the employer’s rates and the cost of the premium of their next EPLI policy.

Another common feature of EPLI is that it is a ‘wasting policy,’ meaning that, in the event a claim is filed and legal fees are incurred in defending the claim, the amount of the available insurance coverage is decreased by the amount of legal fees incurred by the insurer.

The longer a claim goes on, and the more legal fees are incurred, the less insurance coverage you will have available to settle the claim. This situation becomes even more complicated in the event there are multiple discrimination claims filed against the same policy. The employer will need to be aware of the legal fees incurred in each case, and the amount of settlement, as the policy limits will decrease.

Can I Have My Own Counsel?

Oftentimes, insurance companies want to use their attorneys to defend against a claim. The insurance-company attorneys usually have no familiarity with the business and no knowledge of its business practices. However, the business may have been represented by its own counsel for a prolonged period of time and prefers to use its own counsel due to ease of communication and familiarity with its business practices.

A proactive employer may be able to have their choice of counsel entered as an endorsement to the EPLI policy at the time the policy is purchased. This preventive measure would alleviate the employer’s potential future headache over choice of counsel.

EPLI is not a panacea; as an employer, it is important to understand what you are purchasing when you purchase insurance coverage. Failing to understand the coverage you are purchasing could leave your company out in the cold when you need coverage the most. Irrespective of EPLI, prevention is your best defense against a lawsuit.

There are several steps you can take to insulate yourself from liability, including ensuring that your employee handbook is current, having written policies that are consistently enforced, imposing consistent discipline, and making sure your managers and supervisors have periodic training to ensure they are aware of all employment laws. These are all ways to minimize your exposure if you face a lawsuit.

Timothy M. Netkovick, Esq. specializes exclusively in management-side labor and employment law at Royal, P.C., a woman-owned, boutique, management-side labor and employment law firm, which is certified as a Women’s Business Enterprise with the Massachusetts Supplier Diversity Office and the National Assoc. of Minority and Women Owned Law Firms; (413) 586-2288; [email protected]

Briefcase Departments

Leadership Pioneer Valley Campaign Kicks Off

SPRINGFIELD — Leadership Pioneer Valley’s leadership campaign committee gathered last week to announce outreach efforts for LPV’s class of 2018. The committee includes emerging leaders in education, banking, insurance, healthcare, local government, and nonprofit management. In small teams, they plan to connect with employers, community leaders, and prospective class participants throughout the region. They’ll work through June to identify the most promising applicants. Only 40 spots are available for the class of 2018, which begins in September. LPV’s 10-month regional leadership-development program engages the Pioneer Valley’s up-and-coming emerging leaders through learning and exploration. Participants are trained in leadership skills by experts in a classroom setting. They also attend in-depth field experiences across the region, where they meet with local leaders and explore the region’s economy and culture. Applied leadership experience is developed through work on projects for local nonprofits and government agencies. To date, more than 200 individuals representing more than 90 companies, organizations, and municipalities have participated. “Leadership Pioneer Valley made me a better collaborator, and it’s exciting to revisit that skill in partnership with other alums as we seek out new LPV participants who can help the Pioneer Valley succeed,” said Pat Gagnon of Baystate Health and LPV’s class of 2015. The campaign committee will seek out individuals in all sectors and focus on recruiting those committed to growing their personal, professional, and civic leadership. Applicants will be considered in a competitive application process that prioritizes diversity by employment sector, geography, race, gender, and sexual orientation. Emerging leaders, mid-career professionals with leadership potential, and those looking to better the Pioneer Valley should consider applying. Now entering its seventh class cycle, LPV alumni are leading in many ways throughout the region. Graduates are receiving promotions, growing businesses, running for elected office, and governing nonprofit boards. Together, the group represents a regionally unique leadership network reaching into every community. The deadline for LPV class of 2018 applications is July 3. Applications and further information can be found at www.leadershippv.org.

Unemployment Up in February

BOSTON — Local unemployment rates increased in 22 labor-market areas, remained the same in one area, and dropped in one area in the state during the month of February, the Executive Office of Labor and Workforce Development reported. Compared to February 2016, the rates were down in 23 areas and remained the same in one area. Six of the 15 areas for which job estimates are published recorded seasonal job gains in February. Gains occurred in the Boston-Cambridge-Newton, Springfield, Worcester, Peabody-Salem-Beverly, Brockton-Bridgewater-Easton, and New Bedford areas. From February 2016 to February 2017, 13 of the 15 areas added jobs, with the largest percentage gains in the New Bedford, Barnstable, Boston-Cambridge-Newton, Taunton-Middleborough-Norton, and Lowell-Billerica-Chelmsford areas. In order to compare the statewide rate to local unemployment rates, the Bureau of Labor Statistics estimates the statewide unadjusted unemployment rate for February was 4.2%. Last week, the Executive Office of Labor and Workforce Development reported the statewide seasonally adjusted unemployment rate increased to 3.4% in the month of February. The statewide seasonally adjusted jobs estimate showed a 10,100-job gain in February, and an over-the-year gain of 57,700 jobs.

Speaker Sisterhood Adds Two Public-speaking Clubs

NORTHAMPTON — The Speaker Sisterhood, a network of public-speaking clubs for women with clubs in Springfield, Amherst, Northampton, and South Hadley, is adding two new clubs, one in Greenfield and a second Northampton club, for women who want to become more confident speakers. Both new clubs scheduled open houses. The Northampton open house was held on April 6 at Click Workspace at 9 1/2 Market St., and was be led by Cathy McNally, a corporate communication trainer with a background in stand-up and improv comedy. The Greenfield open house will take place on Tuesday, April 18 from 5:30 to 7:30 p.m. at 170 Main St., and will be led by documentarian and communication coach Carlyn Saltman, innovator of the coaching method known as Video Mirror Feedback. Angela Lussier, CEO of Speaker Sisterhood, says that the mission of the clubs is to provide a community for “women who want to increase confidence, boost public-speaking skills, have fun, and maybe even change the world.” Lussier, a well-known public speaker and author of three books, added that “each Speaker Sisterhood club is more than just a place to practice speaking in front of a group. It’s a tribe of women who are supporting and empowering each other to follow their dreams by building confidence in their voice.” According to McNally, who is also the Speaker Sisterhood program development director, the program uses interactive activities, humor, and other tools that engage women at all skill levels. “We draw on fun exercises from the comedy world to make sure women have a blast at our meetings. At our open houses, guests can get a sense right away of the lively and supportive atmosphere we create together.” According to Saltman, women can attend two club meetings for free before deciding to join. “We want to give every woman who visits a chance to see if the club is a good match for them.” Saltman said the group covers the topics that meet the needs of most public speakers: storytelling, persuasion, humor, body language, and thinking on one’s feet. “Women are a powerful force in our world, and we want to bring them together to help them better articulate their ideas, stories, and views. We believe that is exactly what the world needs right now,” said Lussier of the Speaker Sisterhood, which formed in 2016, has several clubs in Western Mass., and is expected to expand nationwide in 2017.

Single-family Home Sales Down in February

SPRINGFIELD — Single-family home sales were down 23.3% in the Pioneer Valley in February compared to the same time last year, while the median price was up 3.2% to $180,000, according to the Realtor Assoc. of Pioneer Valley. In Franklin County, sales were down 31.3%, while the median price fell 25.4% from a year earlier. In Hampden County, sales were down 21.9%, while the median price was up 3.8%. And in Hampshire County, sales fell 13.0% from February 2016, while the median price was down 4.7%.

Chamber Corners Departments

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• April 19: Salute Breakfast, 7:15-9 a.m., at the Willits-Hallowell Center, Mount Holyoke College, 50 College Street, South Hadley. Cost: $23 for members, $28 for non-members. Sign up online at www.chicopeechamber.org.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• May 11: Networking by Night, 5-7 p.m., hosted by Amy’s Place Bar & Grill, 80 Cottage St., Easthampton. Sponsored by Easthampton Savings Bank.

• June 6: Networking by Night, 5-7 p.m. “Move the Mountain” with the Holyoke Chamber of Commerce, hosted by New City Brewery, 180 Pleasant St., Easthampton. Sponsored by Finck & Perras Insurance Agency Inc. and Westfield Bank.

• June 28: Speaker Breakfast: “Why Ping-pong Tables Do Not Define Your Business Culture,” 7:30-9 a.m., hosted by Williston Northampton School, 19 Payson Ave., Easthampton. Featured guest speaker: Tim Retting of Cincinnati-based InTrust. Sponsored by BusinessWest, Easthampton Savings Bank, Finck & Perras Insurance Agency Inc., Innovative Business Systems Inc., United Personnel, and Williston Northampton School.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• April 19: Chamber After Hours, 5-7 p.m., hosted by Holyoke Hummus Cafe, 285 High St., Holyoke. Meet up with your business associates for networking, food, and a 50/50 raffle. Stop in and check out Holyoke’s newest café. Cost: $10 for members, $15 for non-members. Feel free to bring a door prize. Sign up online at holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• May 5: Spring Swizzle Auction, 6:30-10:30 p.m. Hosted by Eastside Grill, Strong Ave., Northampton. Cost: $75. Purchase tickets at www.chamberspringswizzle.com.

• May 10: May Arrive @ 5, 5-7 p.m., at Goggins Real Estate, 79 King St., Northampton. Sponsors: Applied Mortgage, Greenfield Community College Foundation, MassDevelopment, and Northeast Solar. Networking event. Cost: $10 for members.

• May 11: “Google Analytics,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by SCORE of Western Mass. What is Google Analytics? A free, powerful analytics tool that provides reports showing how visitors found your website and what they did when they got there. It measures the effectiveness of your online and offline marketing campaigns. Pre-registration is required; space is limited. Cost: free.

• May 18: “Intro To QuickBooks,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This session will cover setting up a new company, invoicing and receiving payments, writing checks, and paying bills. The session will end with a brief introduction to and overview of reports. It is suitable for those who have recently started using QuickBooks and those planning to use it. This session is taught on the PC desktop version, but the basic principles of QuickBooks remain the same for the Windows, Macintosh, and online versions of the program. Be aware that specific details of how to accomplish a task or available features may differ on the different versions, and these differences will not be covered. It is not required, but if you have a laptop or tablet and have QuickBooks installed, you may bring it and follow along. Note: this workshop is designed for training on the basics of QuickBooks and is not intended to troubleshoot problems individuals may currently be experiencing. Those types of questions are better suited to a one-on-one consulting session. Cost: $25 for members, $35 for non-members.

• June 7: June Arrive @ 5, 5-7 p.m., at ConVino, 101 Armory St, Northampton. Sponsors: Keiter Builders and MassDevelopment. Networking event. Cost: $10 for members.

• June 23: “Microsoft Excel: Tips, Tricks & Shortcuts,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. Pre-registration is required; space is limited. To register, visit [email protected]. Cost: $35 for members, $45 for non-members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• April 21: Employment Law Workshop, “A Transition in the Law: Transgender Discrimination,” 8:30-10 a.m., at the Holiday Inn Express, 39 Southampton Road, Westfield. Discrimination based on transgender status or gender identity is a developing area of the law. There has been a lot of debate on the local, state, and national levels over access to bathrooms for transgender individuals. As the public debates this issue, legislators, administrative agencies, and courts are shaping the law that prohibits gender discrimination, including discrimination against transgender individuals. Join Attorney Timothy Netkovick of Royal, P.C. for a roundtable-style seminar to discuss how to navigate the legal landscape of an evolving and challenging area of discrimination law. Cost: free to chamber members, $30 for general admission (cash or credit paid at the door or in advance). Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• April 25: Seventh annual Home & Business Show, 4:30-7 p.m., at Tucker’s Restaurant, 625 College Highway, Southwick. Join us for this annual tabletop event in partnership with the Southwick Economic Development Commission. The event is free to the public. Southwick business owners can have a tabletop for $25 per business — one six-foot table with a tablecloth (you are free to bring your own table covering) and a listing in the show program provided you register by the deadline, April 7. For information and an application, visit southwickma.info or call (413) 304-6100.

• May 1: Greater Westfield Chamber of Commerce, May Mayor’s Coffee Hour, 8-9 a.m., hosted by Amelia Park Ice Arena, 21 South Broad St., Westfield. Join us for our monthly Coffee Hour with Westfield Mayor Brian Sullivan. This event is free and open to the public. Call the chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• May 5: “What to Expect at the Massachusetts Commission Against Discrimination,” 8:30-10 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Imagine one afternoon an envelope from the Massachusetts Commission Against Discrimination (MCAD) arrives in the mail. You are filled with dread as you discover that a former employee has filed a complaint alleging discrimination, harassment, and retaliation. Now what? Join Attorney Timothy Netkovick of Royal, P.C. for a workshop to discuss what to expect at the MCAD. Cost: free for members, $30 for non-members (cash or credit paid at the door or in advance). Light refreshments will be served. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• May 10: May After 5 Connection, 5-7 p.m., hosted by Armbrook Village, 551 North Road, Westfield. Cost: free for members, $10 for non-members (cash or credit paid at the door). Refreshments will be served, and a 50/50 raffle will benefit the chamber’s CSF – Dollars for Scholars fund. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• May 22: The chamber’s 56th annual golf tournament, 10 a.m., the Ranch Golf Club, Southwick. Sponsors: Whip City Fiber, SealRyt Corp., Westfield Bank, Baystate Noble Hospital. Along with a round of golf, bid at the live auction to benefit three $500 student scholarships and win some raffles. Online registration, along with information on sponsorships and foursomes, are available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

PROFESSIONAL WOMEN’S CHAMBER
www.myonlinechamber.com
(413) 787-1555

• April 22: Professional Women’s Chamber, Headline Luncheon Series, 11:30 a.m.-1 p.m., at Storrowton Tavern Carriage House, 1305 Memorial Ave., West Springfield. “Maintaining Sanity: The Journey Toward Work-life Balance” is a panel discussion featuring Patricia Fay, an assistant vice president and actuary of strategic planning and analysis at MassMutual and the insurer’s 2015 Working Mother of the Year.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 755-1310

• April 19: After 5, in partnership with the West of the River Chamber of Commerce, 5-7 p.m., at BMW of West Springfield, 1712 Riverdale St., West Springfield.

• April 20: Leadership Institute Graduation, 6-9 p.m., at the Springfield Sheraton, One Monarch Place, Springfield.

• April 26: Beacon Hill Summit, noon to 1 p.m., hosted by the Massachusetts State House, co-hosted by state Sen. James Welch and state Rep. Aaron Vega. Sponsorship opportunities are available. E-mail [email protected] for information.

• May 3: Business@Breakfast, 7:15-9 a.m., hosted by Chez Josef, 176 Shoemaker Lane, Agawam. Featuring Peter Sokolowski, Merriam-Webster’s editor at large, who will speak about trending words, Merriam-Webster’s sassy tweets, and some of the 1,000 new words recently added to the dictionary. Cost: $22.50 for members in advance ($25 at the door), $30 for non-members in advance ($35 at the door).

• May 10: Lunch ‘n’ Learn, “The Trump Effect: Potential Impact on Employer Mandates,” 11:30 a.m. to 1:30 p.m., hosted by Lattitude, 1338 Memorial Ave., West Springfield. Presented by attorney Amelia Holstrom of Skoler, Abbott & Presser. Cost: $25 for members in advance ($30 at the door), $35 for non-members ($40 at the door).

• May 17: Speed Networking, 3:30-5 p.m., hosted by Lattitude, 1338 Memorial Ave., West Springfield. Cost: $20 for members in advance ($25 at the door), $30 for non-members in advance ($35 at the door).

• May 23: Professional Women’s Chamber Woman of the Year Celebration, 5:30 p.m., hosted by Storrowton Tavern Carriage House, 1305 Memorial Ave., West Springfield.

• May 30: Pastries, Politics, and Policy, 8-9 a.m., hosted by TD Bank Conference Center, 1441 Main St., Springfield. Cost: $15 for members ($20 at the door), $25 for non-members in advance ($30 at the door). Sponsorship opportunities are available. Register online for events at www.springfieldregionalchamber.com or e-mail [email protected] for more information.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• April 19:A Multi-chamber Wicked Wednesday, 5-7 p.m., hosted by BMW of West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880 or register at www.westoftheriverchamber.com.

• April 25: Lunch N Learn Seminar, “Emerging Workforce Study,” noon to 1:30 p.m., hosted by Carriage House at Storrowton Tavern, West Springfield. Enjoy lunch while learning about our economy’s emerging workforce. This study was done over a three-year time frame. Join us to hear all of the results. Cost: $30 per member or guest. Register online at www.westoftheriverchamber.com. For for more information, contact the chamber office at (413) 426-3880 or [email protected].

• May 3: Wicked Wednesday and grand re-opening, 5:30-7:30 p.m., hosted by Curry Printing/Fast Signs, West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880 or register at www.westoftheriverchamber.com.

• May 10: Job Fair 2017, 3-7 p.m., hosted by Crestview Country Club, 281 Shoemaker Lane, Agawam. The town of Agawam and the West of the River Chamber will be hosting a local job fair. West Springfield and Agawam businesses, along with other employment opportunities, will be showcased. This event is free and open to the public. To be a participating vendor, register online at www.westoftheriverchamber.com.

• May 18: Networking Lunch, noon to 1:30 p.m., hosted by Lattitude in West Springfield. Members or guests of members may attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately the day of the event. We cannot invoice you for these events. For more information or to register, visit www.westoftheriverchamber.com or contact the chamber office at (413) 426-3880 or [email protected].

Opinion

Opinion

By Brendan Abel

The Mass. Medical Society (MMS) has been closely monitoring developments at the state legislative and regulatory levels related to healthcare costs.

The first issue being debated is provider price variation. This refers to differing levels of reimbursement between providers that are not justified by warranted factors, such as quality, patient acuity, or teaching services. This provider price-variation issue came to the forefront a year ago when a ballot initiative was proposed that would limit hospital contracts above a certain percentage of the median contracting price, with the intended goal of driving high and low variants toward the average price. Those proposing the ballot initiative envisioned this would aid some providers, such as community hospitals, while constraining the growth for those providers who yield the highest relative price.

The proposal never made it to the ballot. Instead, part of the negotiated agreement that removed it from the ballot created a Special Commission on Provider Price Variation. Comprising legislators, health plans, hospitals, and business representatives (though not the MMS), it has taken up the price-variation issue — primarily among hospitals — in part by establishing factors they deem warranted in driving variation. Additionally, it has also discussed how certain health-plan insurance designs can promote care at lower-cost providers. It has also taken up the issue of out-of-network billing.

The MMS has testified to the commission supporting solutions that remove patients from receiving these bills. The MMS has urged them to leave the details of such a proposal for the Legislature, a venue inclusive of all parties affected — including physicians.

The second issue is a series of polices contained in Gov. Charlie Baker’s proposed budget aimed at healthcare cost-containment strategies. The budget included a proposal for a growth cap on physician reimbursement based upon cost tiering, and an overall reimbursement cap tied to 160% of Medicare rates for Group Insurance Commission plans. The MMS wrote a letter in strong opposition to both of these proposals, and will work with both the House and Senate Ways and Means Committees to promote better solutions.

In February, the Health Policy Commission’s (HPC) annual Cost Trends Report publication provided a comprehensive analysis of the state healthcare system’s cost and quality performance.

The HPC noted that overall growth in 2015 exceeded the 3.6% benchmark by 0.5%, at a level of 4.1%. The HPC noted the main contributors to exceeding the benchmark in Massachusetts were prescription-drug costs, hospital spending, health-insurance enrollment changes, and spending on long-term services and supports.

With all of the attention to increased total medical expenditures and increased variation in pricing, the MMS has been engaged in strong advocacy to promote the most evidence-based approaches to cost containment that limit interference in clinical care. Indeed, medical costs must be contained to ensure access and affordability for all patients in Massachusetts.

Brendan Abel is legislative counsel for the Mass. Medical Society. This article first appeared in the MMS publication Vital Signs.

Daily News

The Family Business Center of Pioneer Valley has been helping family owned and closely held companies from around Western Mass since 1994, through a series of educational dinner forums and morning workshops, roundtables and customized consults.
The center’s strategic partners contribute to that professional development in the areas of accounting, banking, leadership, insurance, wealth management, staffing, and law; and BusinessWest is the media partner for the center. Now the staffing firm, Johnson & Hill Staffing will be taking on the role of the FBC’s staffing sponsor-partner.
“As a longtime member of the FBC, we are excited to move into the role of sponsor/partner in our continued support of family business across the Pioneer Valley,” said Andrea Hill-Cataldo, president. “As specialists who staff anything from short-term needs to key direct hire roles in administrative, accounting and finance, legal, and professional settings, the Johnson & Hill team collectively brings decades of staffing insight to the table. Our goal is to provide members of the FBC with that insight to help them evaluate new and innovative ways of acquiring the talent that will drive their business forward.”
The schedule of educational events for the Family Business Center is at fambizpv.com.

Daily News

HOLYOKE — PeoplesBank announced the appointment of Kevin Manghan to Infinex Financial Advisor, PeoplesFinancial and Insurance Services.

Manghan possesses more than 29 years of financial planning and investment experience. He will be responsible for providing financial planning and investment portfolio planning to bank customers. PeoplesFinancial and Insurance Services offers access to a wide array of investment and insurance options through Infinex Investments Inc., member FINRA/SIPC. Products include mutual funds, annuities, retirement and pension plans, life insurance, long-term care insurance, and 529 college savings plans.

“Kevin is not only a knowledgeable financial advisor, he is also an attentive one,” stated Sheila King-Goodwin, senior vice president, Retail, PeoplesBank. “What that means is he not only knows investing, but he is also great at identifying his clients’ needs and appetite for risk and then putting together a plan to match them.”

Manghan holds a bachelor of Science degree from Excelsior College in Albany, N.Y., and is a certified financial planner. He served for more than 20 years on the board of directors for the Quaboag Valley Community Development Corporation and Business Assistance Corporation. He also volunteered to coach a variety of youth sports teams.

40 Under 40 The Class of 2017

Director of Risk Adjustment, Health New England; Age 33

Jessica Dupont

Jessica Dupont

Jessica Dupont is passionate about hockey. Really passionate.

That’s quite evident from the manner in which she can talk about everything from the ‘Broad Street Bullies,’ those famous Philadelphia Flyers teams that won Stanley Cups a decade before she was born, to the Vegas Golden Knights, the NHL’s latest expansion team, but not, she believes, its last, due to the sport’s ever-rising popularity.

Dupont, the highest scorer among the 150-plus nominees for the 40 Under Forty class of 2017, is also passionate about giving back to the community, which she does through involvement with organizations ranging from Dress for Success Western Mass. to Square One. So she was really enjoying herself last month at a unique fund-raiser for Dress for Success called Hockey in Heels, undertaken in conjunction with the Springfield Thunderbirds. The event was staged this year just prior to the March 11 tilt against the Hartford Wolf Pack.

“That event,” she explained, “brings my two favorite things together: Dress for Success and creating programs that will empower women to re-enter the workforce, and hockey, which is my favorite thing ever — NHL, AHL, you name it.”

Dupont is quite passionate about something else, too. That would be health insurance (a most unlikely career choice for this sociology major from Mount Holyoke College) and the broad goal of making sure those who have it understand it and get the most out of that critical benefit.

When asked what she does as the Director of Risk Adjustment, there was a noticeable sigh, because the explanation — at least to those not in the business — doesn’t come quickly or easily. She summed it up this way:

“I work with the physicians in our community to make sure the care they’re delivering to their patients is properly documented and coded, so that we have accurate data to build our clinical strategies around,” she explained. “We can only build interventions, do work, and make sure we’re getting paid appropriately if we know what’s going on with our membership base.”

Slicing through all that, she said her work involves making sure health insurance works for all the parties involved — HNE, those who provide the care, and, especially, those receiving the care. And she finds that work, and the company’s “holistic approach,” rewarding.

“We’re very member-focused,” she said. “And we try to take care of our members, because they live in our communities: they’re our neighbors, they’re our family members; they’re not just a number.”

—George O’Brien

40 Under 40 The Class of 2017

Vice President, The Dowd Insurance Agencies; Age 33

David Griffin Jr.

David Griffin Jr.

David Griffin wears plenty of hats as vice president of the Dowd Insurance Agencies, from account executive for commercial sales on the property and casualty side to a sort of IT director.

“I drew the short straw on that,” he laughed, recalling that the firm’s leadership, which includes his father, David Griffin Sr., took his Millennial tech savvy for granted. “They needed to get the agency caught up with technology, and they looked at each other and said, ‘you know more about this stuff than we do.’”

But Griffin likes the variety of tasks at Dowd, where he’s worked for eight years.

“I was always interested in the insurance field,” he said, noting that he majored in finance at Bentley University and interned at Dowd the summer after his junior year. “I saw what they had to offer, saw what my dad did on a daily basis, and decided to go into this full bore.”

No day is the same, he went on. “I spend the day talking to different people from different industries, getting a feel for what it takes to have a successful business, how the markets impact what they do, and the trials, tribulations, and strengths of their business. The thing we always preach internally is that we want to be a trusted advisor for businesses that choose us as their agent.”

Griffin said he enjoys being part of a multi-generational family business — not just the Dowds, who are on their fifth generation at the 119-year-old firm, but also working with his father. “Culturally, it’s a great fit.”

Griffin — whose own immediate family includes his wife, Corrinne, and son, David — also manages to fit plenty of community service into his schedule, serving on the foundation board of the Sisters of Providence Health System, the Wistariahurst Museum board, and the United Way Resource Development Council. He also serves on the board of the Holyoke Rotary, where he supports programs that promote reading and boost literacy.

“It’s something that, growing up, was preached to us by our parents,” he said of his volunteer work. “In the Rotary, the dollars we raise not only stay in Holyoke, but go to their projects worldwide, so you’re helping people across the globe. To see first-hand how that works is very rewarding.”

—Joseph Bednar

40 Under 40 The Class of 2017

Business Development Coordinator, Eastern States Exposition; Age 39

Gillian Palmer

Gillian Palmer

Gillian Palmer worked in the insurance field for MassMutual for a decade before one aspect of her job piqued her interest … in a career change.

“My last position at MassMutual was in the concierge program for top producers, and that gave me a lot of different hats, like business consulting and event coordinating, which I found I loved,” she said.

That led her to the Eastern States Exposition, where she’s wearing at least as many hats these days, and loving the look of all of them. As business development coordinator, Palmer travels the country, meeting with tour operators and other groups, looking for new events to bring to the fairgrounds in West Springfield, and keeping its always-busy schedule stocked throughout the year.

She also serves as food and beverage manager during the 17-day Big E each fall, which means coordinating that critical element during the fair itself, but also lining up offerings well in advance. “I travel around the country to different fairs and find out what’s going on in food, who’s frying what, and what the latest creations are.”

While area venues do compete for events year-round, Palmer described her industry as much more collegial than, say, insurance. “That’s what makes my job fun. The challenge for me is I’m always trying to find something new and cutting-edge.”

At the same time, Eastern States is known for its annual traditions, including car shows, gun shows, home and garden events, equestrian competitions, and agricultural and livestock shows — not to mention the really big event each September and October.

“Coming to the fair since I was a little girl, and now being behind the scenes and working at the company, it’s humbling and super satisfying,” she said. “To be a part of the last couple years, with the 100th anniversary, was amazing.”

It’s a feeling of connection with the community that Palmer seeks in other ways as well; she’s on the Bay Path University Alumni Council, special events chair of the Springfield Rotary Club, board director of the Professional Women’s Chamber board, vice president of marketing and communications for Meeting Professionals International’s Connecticut River Valley chapter, and volunteering for the American Heart Assoc., the National Multiple Sclerosis Society, and St. Jude Children’s Research Hospital.

“It has always been important for me to give back,” Palmer said. “I feel this world is so much bigger than me, and I’ve always wanted to do my little part to make a difference.”

—Joseph Bednar

40 Under 40 The Class of 2017

Principal, Customer Relationship Development, Sumner & Toner Insurance Agency Inc.; Age 36

Jack Toner

Jack Toner

Jack Toner is a third-generation business owner who you might say is going the distance. He’s an insurance agent by trade, and a marathoner for fun.

“The insurance business is always evolving and changing; on any given day you might come across a new risk that you need to manage,” he explained. “Running is a mental and physical recharge for me.”

He’s also on the run for his clients, some who’ve been with Sumner & Toner for more than 40 years.

Toner said the insurance industry is all about partnerships, bringing agents and customers together to tailor policies to meet each of their specific needs. “I like meeting people and figuring out not only how to help them prepare for the unexpected, but also make a positive difference in their lives.”

He got a jump start on changing lives for the better two years out of Georgetown University, when he taught English as a second language in China. “I was working in D.C. and decided I wanted to see the world and do something different,” Toner said. “It was amazing to experience their culture, and share ours.”

When he returned, he worked as a leasing agent for just over a year. He decided to come home to work at his family’s agency because it was an opportunity to not only carry on a family legacy, but build on a solid foundation of success.

“In 1967, our family became involved in a local independent insurance agency that was founded in 1933 in Springfield,” he noted. “The agency took its present form in 1998, when my father, Bill, and Warren Sumner III merged their two agencies. Today, Warren’s son Bud is my partner in the agency.”

Toner, who lives with wife, Elizabeth, in Longmeadow, is also involved in the community, serving as a leader for the Young Professional Society of Greater Springfield, Habitat for Humanity, and the Springfield Rotary Club. He also serves on St. Mary’s Parish Council in Longmeadow, and is a fourth-degree Knight of Columbus.

“I truly believe in the Rotary’s mission, ‘service above self,’ and serving humanity, whether it’s in our own backyard or across the world,” he said.

He added that he’s blessed to have loving parents who taught him that the world was bigger than him. “They told me to be patient, humble, and considerate, and that would lead to success.”

—Alta Stark

Class of 2017 Difference Makers Event Galleries Features

Scenes From the Ninth Annual Event

The 2017 Difference Makers

The 2017 Difference Makers

bizdiffmakrslogobttrfly

More than 450 people turned out at the Log Cabin Banquet & Meeting House in Holyoke on March 30 for a celebration of the 2017 Difference Makers, the ninth annual class of individuals and organizations honored by BusinessWest for making an impact in their Western Mass. communities. The photos on the next few pages capture the essence of the event, which featured musical entertainment by the Taylor Street Jazz Band, fine food, and thoughtful comments from the honorees. This year’s class, chosen by the editor and publishers of BusinessWest from dozens of nominations, include the: the Community Colleges of Western Massachusetts; Berkshire Community College, Greenfield Community College, Holyoke Community College, Springfield Technical Community College; Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., President & CEO of Excel Dryer Inc.; Junior Achievement of Western Massachusetts; and Joan Kagan, President & CEO of Square One.

Sponsored by:

RoyalPC SunshineVillage first-american-logo nortwestern-mutual
mbk-300x141 jgs-lifecare oconnell-care-at-home hne_logo_cmyk_stack-page-001

Go HERE to view the sponsor’s videos

For reprints contact: Leah Martin Photography

From left, Dajah Gordon, Sabrina Roberts, and Johnalie Gomez

From left, Dajah Gordon, Sabrina Roberts, and Johnalie Gomez, teenagers involved in Junior Achievement of Western Mass., a 2017 Difference Maker.

Susan Jaye-Kaplan, a 2009 Difference Maker, and Bob Perry, a 2011 Difference Maker.

Susan Jaye-Kaplan, a 2009 Difference Maker, and Bob Perry, a 2011 Difference Maker.

Bob Pura, president of 2017 Difference Maker Greenfield Community College (left), chats with Ted Hebert of Teddy Bear Pools & Spas.

Bob Pura, president of 2017 Difference Maker Greenfield Community College (left), chats with Ted Hebert of Teddy Bear Pools & Spas.

Joe Marois of Marois Construction (left) chats with Ed Murphy and Molly Murphy of event sponsor First American Insurance.

Joe Marois of Marois Construction (left) chats with Ed Murphy and Molly Murphy of event sponsor First American Insurance.

From left, Darlene Francis of event sponsor JGS Lifecare, Ethel Griffin and Colleen Loveless of Revitalize CDC, Kathleen Plante of BusinessWest, and Mary-Anne Schelb of JGS Lifecare.

From left, Darlene Francis of event sponsor JGS Lifecare, Ethel Griffin and Colleen Loveless of Revitalize CDC, Kathleen Plante of BusinessWest, and Mary-Anne Schelb of JGS Lifecare.

From left, Noni Moran, Dennis Murphy, and Amber Letendre of event sponsor First American Insurance.

From left, Noni Moran, Dennis Murphy, and Amber Letendre of event sponsor First American Insurance.

Al Kasper of Savage Arms with Jennifer Connolly, president of 2017 Difference Maker Junior Achievement of Western Mass.

Al Kasper of Savage Arms with Jennifer Connolly, president of 2017 Difference Maker Junior Achievement of Western Mass.

The community colleges of Western Mass., honored collectively as 2017 Difference Makers, were represented by their presidents, from left, Bob Pura of Greenfield Community College, Ellen Kennedy of Berkshire Community College, Christina Royal of Holyoke Community College, and John Cook of Springfield Technical Community College.

The community colleges of Western Mass., honored collectively as 2017 Difference Makers, were represented by their presidents, from left, Bob Pura of Greenfield Community College, Ellen Kennedy of Berkshire Community College, Christina Royal of Holyoke Community College, and John Cook of Springfield Technical Community College.

From left, Shawna Biscone of event sponsor Royal P.C., Julie Cowan of MassDevelopment, Tara Brewster of Greenfield Savings Bank, and Amy Royal of Royal P.C.

From left, Shawna Biscone of event sponsor Royal P.C., Julie Cowan of MassDevelopment, Tara Brewster of Greenfield Savings Bank, and Amy Royal of Royal P.C.

From left, Patricia Faginski of St. Germain Investment Management, Amanda Huston of Elms College, Jennifer Connolly of 2017 Difference Maker Junior Achievement of Western Mass., and Rebecca Connolly (Jennifer’s daughter) of Moriarty & Primack, P.C.

From left, Patricia Faginski of St. Germain Investment Management, Amanda Huston of Elms College, Jennifer Connolly of 2017 Difference Maker Junior Achievement of Western Mass., and Rebecca Connolly (Jennifer’s daughter) of Moriarty & Primack, P.C.

From left, from Square One, Dawn DiStefano, Bonnie Katusich, Kristine Allard, Karen Smith, 2017 Difference Maker Joan Kagan, and Andrea Cincotta.

From left, from Square One, Dawn DiStefano, Bonnie Katusich, Kristine Allard, Karen Smith, 2017 Difference Maker Joan Kagan, and Andrea Cincotta.

From left, Brigit Shea-O’Connell, Fran O’Connell, and Rachel Normantowicz of event sponsor O’Connell Care at Home.

From left, Brigit Shea-O’Connell, Fran O’Connell, and Rachel Normantowicz of event sponsor O’Connell Care at Home.

Michael Curran of the Taylor Street Jazz Band.

Michael Curran of the Taylor Street Jazz Band.

2017 Difference Maker Denis Gagnon Sr., president and CEO of Excel Dryer, with his wife, Nancy.

2017 Difference Maker Denis Gagnon Sr., president and CEO of Excel Dryer, with his wife, Nancy.

From event sponsor Northwestern Mutual, from left, Adey Thomas, Darren James, Cara Cole, Kate Kane, Donald Mitchell, and Craig Knowlton.

From event sponsor Northwestern Mutual, from left, Adey Thomas, Darren James, Cara Cole, Kate Kane, Donald Mitchell, and Craig Knowlton.

From event sponsor Meyers Brothers Kalicka, P.C., from left, Howard Cheney, James Krupienski, John Veit, Brenda Olesuk, and Donna Roundy.

From event sponsor Meyers Brothers Kalicka, P.C., from left, Howard Cheney, James Krupienski, John Veit, Brenda Olesuk, and Donna Roundy.

Top row, from left: Glenda DeBarge of event sponsor Health New England (HNE); Jen Stone of USI Insurance Services; Mark Keroack of Baystate Health; Ashley Allen, Jody Gross, and Jessica Dupont of HNE. Bottom row: Michelle Martone of USI (left) and Yvonne Diaz of HNE.

Top row, from left: Glenda DeBarge of event sponsor Health New England (HNE); Jen Stone of USI Insurance Services; Mark Keroack of Baystate Health; Ashley Allen, Jody Gross, and Jessica Dupont of HNE. Bottom row: Michelle Martone of USI (left) and Yvonne Diaz of HNE.

Back row, from left: from event sponsor Sunshine Village, Teri Szlosek, Amie Miarecki, Michelle Depelteau, Peter Benton, and Jeff Pollier. Front row, from left: Colleen Brosnan and Gina Golash Kos from Sunshine Village, and Chicopee Mayor Richard Kos.

Back row, from left: from event sponsor Sunshine Village, Teri Szlosek, Amie Miarecki, Michelle Depelteau, Peter Benton, and Jeff Pollier. Front row, from left: Colleen Brosnan and Gina Golash Kos from Sunshine Village, and Chicopee Mayor Richard Kos.

Back row, from left: from TD Bank, Gregg Desmarais, Peter Simko, Dave Danker, and Tracey Alves-Lear. Front row, from left: from TD Bank, Christina Sousa, Bela Blake, Jana Seiler, and Claudia Pereira.

Back row, from left: from TD Bank, Gregg Desmarais, Peter Simko, Dave Danker, and Tracey Alves-Lear. Front row, from left: from TD Bank, Christina Sousa, Bela Blake, Jana Seiler, and Claudia Pereira.

BusinessWest Associate Publisher Kate Campiti welcomes attendees to the Log Cabin.

BusinessWest Associate Publisher Kate Campiti welcomes attendees to the Log Cabin.

Back row, from left: from event sponsor JGS Lifecare, Karen Petruccelli, Christina Tuohey, and Susan Halpern. Front row, from left: from JGS Lifecare, Darlene Francis, Mary-Anne Schelb, and Martin Baecker, with George Sachs from Acme Metals & Recycling.

Back row, from left: from event sponsor JGS Lifecare, Karen Petruccelli, Christina Tuohey, and Susan Halpern. Front row, from left: from JGS Lifecare, Darlene Francis, Mary-Anne Schelb, and Martin Baecker, with George Sachs from Acme Metals & Recycling.

BusinessWest Publisher John Gormally (left) with Springfield Mayor Domenic Sarno.

BusinessWest Publisher John Gormally (left) with Springfield Mayor Domenic Sarno.

From left, Monica Borgatti and Ellen Moorhouse of the Women’s Fund of Western Mass., a 2012 Difference Maker, and Elizabeth Fisk and Danielle LeTourneau-Therrien of Big Brothers Big Sisters of Franklin County, a 2016 Difference Maker.

From left, Monica Borgatti and Ellen Moorhouse of the Women’s Fund of Western Mass., a 2012 Difference Maker, and Elizabeth Fisk and Danielle LeTourneau-Therrien of Big Brothers Big Sisters of Franklin County, a 2016 Difference Maker.

Steve Levine applauds 2017 Difference Maker Joan Kagan, president and CEO of Square One.

Steve Levine applauds 2017 Difference Maker Joan Kagan, president and CEO of Square One.

BusinessWest Editor George O’Brien congratulates 2017 Difference Maker Denis Gagnon Sr., president and CEO of Excel Dryer.

BusinessWest Editor George O’Brien congratulates 2017 Difference Maker Denis Gagnon Sr., president and CEO of Excel Dryer.

Daily News

SPRINGFIELD — The Family Business Center of Pioneer Valley has been helping family-owned and closely held companies from around Western Mass. since 1994, through a series of educational dinner forums and morning workshops, roundtables, and customized consults.

The center’s strategic partners contribute to that professional development in the areas of accounting, banking, leadership, insurance, wealth management, staffing, and law, and BusinessWest is the media partner for the center. Now, the law firm Bacon Wilson will take on the role of the FBC’s legal sponsor-partner.

“We are thrilled at this opportunity and consider it perfectly in line with Bacon Wilson’s long history of working with family businesses in the Pioneer Valley,” said Julie Dialessi-Lafley, one of Bacon Wilson’s shareholders with specialties in estate planning, employment, real estate, and business/corporate law. “We are particularly pleased to note that our team of attorneys can not only help members of the FBC with ‘typical’ business considerations, but we can also connect the legal dots between business ventures, real estate, estate planning, family law, and much more. Our goal is to provide members of the FBC with customized techniques and information they can put to practical use right away to benefit their businesses and our entire community.”

The schedule of educational events for the Family Business Center is at fambizpv.com.

Daily News

SPRINGFIELD — Michael Matty, president of St. Germain Investment Management, announced the hiring of William Walthouse to the firm as vice president, financial advisor, and Tatyana Shut as client services associate.

Walthouse brings 30 years of experience and knowledge of the financial industry in areas of investments, insurance, and retirement planning. Over the last 15 years, his focus was on relationship management, an area of increased relevance in an industry that’s become more complex. He has Series 65 and Series 7 designations and is licensed in Massachusetts, Connecticut, and Florida as a registered financial advisor. Similarly, he is also licensed to provide life- and health-insurance solutions in those states.

Prior to joining St. Germain, Walthouse was an advisor with Key Investment Services. He also worked with MassMutual and Dowd Financial Services. He holds a bachelor’s degree in business management from Bryant College and an MBA from American International College.

Shut has significant experience in financial operations and reporting, international export logistics, business development, marketing, and client services. Prior to joining St. Germain, she held these and other responsibilities as the controller and export logistics manager at Gordon-Cross Corp. in Connecticut.

She is an active volunteer in her community, having organized two youth mission trips abroad with a group of 23 members. Similarly, she helps nonprofits at events and with fund-raising activities. A graduate of Westfield State College, she holds a bachelor’s degree in business management with a concentration in marketing. She also earned her MBA with a concentration in leadership from Western New England University.

Daily News

SOUTH HADLEY — Private Financial Design, LLC (PFD) recently announced the promotions of Shannon Asselin and David Ferraro Jr., and welcomed Melissa Hall to the company.

Asselin was promoted to executive administrator. She began her career with PFD in 2014 as a client services assistant, bringing more than 14 years of experience in customer service, which included head teller for a local bank. Over the past two years, she has advanced her skills in the financial-services industry with further training and education. She has been honored for excellence in her work with PFD’s broker dealer and clients. She will oversee the administrative operations and client services for PFD while taking on more corporate responsibilities.

Ferraro has been promoted to financial advisor. He has been working as an administrator since July 2016 so he could learn the procedures and compliance needs for his clients. His affiliation with PFD began when he interned in 2010, and he was a part-time administrator for several years while attending college. Ferraro graduated summa cum laude with a bachelor’s degree in business administration from Bryant University, where he studied financial services and economics. He leveraged his education to win the National Financial Plan Competition sponsored by the International Assoc. of Registered Financial Consultants. While attending Bryant, he served as chairman of the Macroeconomic Committee of the Archway Investment Fund. In this role, he developed the investment strategy for this $1 million endowment fund. His work at PFD will be focused on financial and estate planning, investment management, and retirement plans. He is currently pursuing the education and training requirements to become a certified financial planner.

Hall has joined the team at PFD as a registered administrator. She has more than five years of experience in the financial-services industry, starting first with a mutual insurance company and later working with an independent certified financial planner for several years. She is currently FINRA Series 6 licensed and will be actively working toward other licensures in the near future. Beyond financial services, Hall has many years of customer-care experience, including many years of volunteer work at her church and on the foreign mission field. She will be helping to develop best business practices, as well as designing new processes to enhance customer service.

Private Financial Design offers comprehensive financial planning for both personal and business needs, including fee-based investment-advisory services, retirement plans, and other wealth-management services.

Opinion

Opinion

By Rick Lord

You’ll excuse Massachusetts employers for being cynical as they watch the healthcare debate in Washington unfold while they struggle to manage the crushing financial burden of providing good medical insurance to their employees.

The truth is that federal health-care reform, whatever its final structure, will do little to moderate the accelerating premium increases that employers and workers alike now face. Trumpcare, like Obamacare and Romneycare before it, primarily aimed to extend coverage rather than addressing the underlying drivers making health insurance more expensive for companies.

That’s why employers — a results-driven group if ever there was one — want to know how the nation is going to solve the cost problem so that business owners don’t get knots in their stomachs every time they receive their insurance-premium renewals.

The good news is that Massachusetts is beginning to identify some answers. And there appears to be enough common ground and political will on the issue to pursue some solutions.

New research conducted by the Massachusetts Health Policy Commission suggests that Massachusetts employers, insurers, and policymakers could reduce total healthcare expenditures anywhere from $279 million per year to $794 million per year, or 0.5% to 1.3%, by making seven improvements to the health-care system:

• Reduce by 5% to 10% the number of cases treated at teaching hospitals that would be more appropriately treated at community hospitals. Savings: $43 million to $86 million.

• Reduce the 2015 hospital readmission rate from 15.8% (78,000 readmissions) to a range of 13% to 15%. Savings: $61 million to $245 million.

• More than 900,000 emergency-room visits during 2015 were considered avoidable. Shift 5% to 10% of those avoidable visits to lower-cost settings. Savings: $12 million to $24 million.

• Redirect 5% to 21% of the patients who currently leave hospitals to go to institutional rehabilitation facilities into home care. Savings: $46.6 million to $186 million.

• Provide incentives for consumers to choose high-value primary-care providers.

• Increase the use of alternative payment methods. The Commonwealth wants to increase the percentage of HMO participants covered by alternative payment methods from 58.5% in 2015 to 80% this year. Savings: $23 million to $68 million.

• Cut the growth rate of spending on prescription drugs from 5.0% in 2016 to 3.6% to 4.3%. Savings: $57 million to $113 million.

The Health Policy Commission is considering one major proposal that would encourage these improvements. The proposal would tighten the state’s benchmark for healthcare spending growth from 3.6% to 3.1% annually. Associated Industries of Massachusetts (AIM) supports the measure.

The spending-growth benchmark, established as part of the health-cost-control law of 2012, is a critical component for understanding year-over-year increases in healthcare spending. AIM has always favored an aggressive goal; the organization joined with the Greater Boston Interfaith Organization in 2012 to support setting the healthcare-cost-growth benchmark at two percentage points below the growth in the state’s economy.

The association ultimately supported the establishment of a 3.6% benchmark because we recognized the vital importance of creating a standard to measure cost-containment efforts. But we have not yet seen sufficient progress. Massachusetts has exceeded the 3.6% benchmark in two of the past three measurement periods. Total healthcare expenditures grew by 4.2% from 2013 to 2014, and by 4.1% from 2014 to 2015.

These unsustainable cost increases are occurring in an industry where experts agree that at least one-third of all care is unnecessary — delivered in the wrong setting, marked by a lack of coordination, provided with an inadequate emphasis on prevention, harmed by medical errors, burdened with rules and fraud, or just plain excessive.

AIM remains committed to pursuing the seven solutions outlined by the Health Policy Commission as a method of addressing the health-insurance premium crisis facing employers. It’s an approach that is sure to pay more immediate dividends than anything that will come out of Washington.

Rick Lord is president and CEO of Associated Industries of Massachusetts.

Law Sections

Firm in Its Commitment

Ken Albano, Bacon Wilson’s new managing partner

Ken Albano, Bacon Wilson’s new managing partner

Ken Albano, the recently named managing partner at Bacon Wilson, said the firm has a simple yet quite complex challenge — to achieve growth and further stability simultaneously. It is addressing this assignment through a number of initiatives, including the opening of a new, larger facility in Northampton, creating a presence on Route 9 in Hadley, and continuing to pursue opportunities to bring the firm’s name and reputation to more communities.

Ken Albano has what would have to be described as a very diverse practice, one that covers a large amount of territory — geographically, within the broad realm of the law, and in societal matters as well.

To get his point across, he relays a story that one can surmise he’s told quite often over the years.

“One day, I was in a meeting concerning a multi-, multi-million-dollar acquisition in one of our largest conference rooms in Springfield,” he told BusinessWest, referring to the downtown headquarters of Bacon Wilson. “Back in those days, the accountants would show up, the insurance people would show up, the bankers would show up, and you’d have 15 people in a four- or five-hour closing trying to get a deal done. And at that particular closing, I had to leave early to go handle a dog-bite hearing in Monson.

“That was a reality check,” the Springfield native went on, adding that this happened not long after he was appointed town counsel for that small (population 8,700) town in the eastern corner of Hampden County. “I went from one end of the spectrum to the other, and quickly. But it’s been a blessing ever since; I really enjoy my municipal work, and we’ve grown that side of the business.”

Today, there are still dog-bite hearings, in Monson and also Southwick and Holland, the other communities he serves as counsel, but there are also contract negotiations, conservation matters, cell-phone-tower location hearings, and a host of other matters. And there are still multi-, multi-million-dollar deals to handle in the business and banking and finance practices at the firm — although there are fewer people in the room these days.

But now, there are still more matters on Albano’s plate vying for (and consuming) his time and attention. Indeed, he recently succeeded Steve Krevalin as managing partner of the 122-year-old firm, a role that comes with a number of responsibilities.

Such as finding a new, larger, and in all ways better location for the firm’s offices in Northampton. Which explains why he was on Center Street in that community, giving BusinessWest a tour of that work in progress, which will eventually house seven lawyers and represent a significant upgrade, facilities-wise, from the present quarters on Trumbull Road.

Also on his responsibilities list is forging a new affiliation — similar in many ways to the one struck with the firm Morse & Sacks in Northampton to give the firm a real presence there — with the Law Office of Alfred Albano (no relation to Ken) in Hadley. (More on that merger later.)

This initiative gives the firm a Route 9 address, and the visibility that comes with it, in a bustling town often overshadowed by the communities it borders — Northampton and Amherst (more on that later).

Beyond these strategic developments are the more day-to-day, but no less important matters involved with being managing partner, he said, noting these include everything from interviewing candidates for open positions (the firm has one at present) to coping with a changing legal landscape and constant pressures from a wave-riding economy.

Times are relatively good at the moment, he explained, but things can change in a hurry, and downturns, especially one like the one that started roughly a decade ago, can seriously impact a firm.

Overall, many firms have become smaller in recent years, said Albano, adding that Bacon Wilson has remained relatively steady while continuously exploring new opportunities for further growth and stability.

For this issue and its focus on law, BusinessWest talked at length with Albano about his practice, his expanded duties at Bacon Wilson, and the broad strokes within the firm’s business plan moving forward.

Building His Case

Albano said he finds municipal work quite intriguing, for a number of reasons, one of them being that he’s working with a constantly changing cast of leaders and different forms of government.

“I’ve grown accustomed to working with select-board members over the years; every three or four years they shuffle the deck, and someone new gets elected,” he explained. “And you’re serving under a different leadership form for each municipality, which has been interesting as well.

Ken Albano stands outside

Ken Albano stands outside the future home of the firm’s Northampton office on Center Street.

“I always say, and I tell the selectmen this as well, that there always seems to be one member who has common sense,” he went on, referring to what are generally three-member boards. “There’s one who’s kind of a hothead who doesn’t really think before he or she speaks, and there’s always one rookie who generally stays quiet and learns the ropes. That’s been the pattern, generally, and it’s always … always interesting.”

And it’s also a long way from downtown Hartford, which is where Albano essentially started his career, working in the tax division at Arthur Andersen, then one of the Big 8 accounting firms in the country, and the one that famously self-destructed through its involvement in the Enron scandal.

Albano said his work at the firm wasn’t really to his liking — “they were trying to convert their tax division into a team of tax attorneys, and I wasn’t doing as much legal work as I wanted to” — but there was more to his decision to return to his roots in 1988 than that.

“When I was working in Hartford in the Gold Building, I’d walk out in my navy-blue suit, white shirt, and red tie and feel like a robot,” he explained. “Everybody on the street had the same outfit on, and I didn’t know anyone; I didn’t get that hometown feeling working in Hartford.

“When I came back to Springfield in the late ’80s, I could walk to lunch from State Street and run into five or 10 people on the street who would say ‘how’s your mom and dad?’ or ‘how’s your brother or sister?’ or ‘say hello to this person or that person.’ There’s a real hometown feel to Springfield, and that’s a big reason why I’ve stayed at Bacon Wilson ever since.”

And over the past three decades or so, he has, as noted earlier, greatly expanded and diversified his practice to include work in a host of areas, including business/corporate, healthcare, banking and finance, and municipal.

With that last specialty, he started in Monson, where he settled after returning to the area, in 1993, and added Southwick in 2002, Holland in 2011, and Wales in 2015.

Albano said he was approached by Krevalin toward the end of 2015 about succeeding him in the role of managing partner, a transition agreed to by the other partners at the firm. The two essentially co-managed the firm in 2016, and Albano took the reins officially this past January.

“It’s been exciting — and challenging,” he said of the new role and the process of assimilating its various responsibilities into everything he was already doing. “I’m still practicing law 100%, which I’m expected to do, but I’m also getting pulled in a lot of different directions.”

By that, he meant both points on the compass and a host of management roles, many of which he was not really involved with, such as personnel.

The main direction he’s been pulled in geographically is north, where he’s essentially closing two deals that will give the firm a larger, stronger presence in Hampshire County.

Elaborating, he said many Springfield-based firms have what would essentially be called satellite offices in Northampton and maybe Amherst. These would be small facilities with a phone and conference room that would be used for closings and other meetings several times a month. But Bacon Wilson has gone further, establishing affiliations with existing practices with matching philosophies, and putting both names on the door and the letterhead.

It did this in 2005 with the firm Morse and Sacks in Northampton, and in 2006 with the firm Monsein and MacConnell in Amherst.

“With these affiliations, these lawyers came on as basically employees of the firm,” he said of the Amherst and Northampton mergers, as they’re called officially. “In time, their practices molded into the fabric of the firm, and to this day, you probably couldn’t remember when they started with us, because it feels like they’ve always been with us.”

In Northampton, he said, the firm will take its presence to a higher level with the new facility on Center Street, a building that was being built out for yet another new restaurant in a community known for its abundance of them. Those plans never materialized, so the blueprints were altered dramatically to accommodate a law firm instead.

Bacon Wilson’s lease was due to expire in Northampton, Albano went on, and was looking at a host of options, including staying put on Trumbull Road, when the Center Street opportunity unfolded.

“I looked at this [Trumbull Road] facility as a whole, and determined that the lawyers, paralegals, and staff that came here on a daily basis were in need of a better working environment,” he explained. “This Center Street location will be state-of-the-art, with all the bells and whistles.”

Meanwhile, the firm has finalized an affiliation agreement with Alfred Albano’s practice, giving the firm a presence starting this week, with the sign saying ‘Bacon Wilson, Al Albano.’

That practice is well-established, but a good bit of work that comes to it must be referred out to other lawyers with expertise in specific matters. “That work will now stay in house,” said Ken Albano, “because we have 40 other lawyers that can help out, and he won’t have to refer it any more.”

As for the bigger picture, Albano said the firm will continue to take steps to give it the size and flexibility needed to weather the various swings in the economy — the recent steps taken in Northampton and Hadley certainly fall into that category — while also looking at further territorial expansion through new affiliations.

“Our goals, simply put, are to achieve growth and stability at the same time,” he explained. “We’re always looking for opportunities to grow the firm; there may be new municipalities in the future that we would target to open a law practice, just as we have in the past.”

Greenfield might become one potential target, he said, noting the growth of small business there, and there might be others as well.

Final Arguments

Albano told BusinessWest he still handles the occasional dog-bite case in the municipalities he serves. They no longer provide a reality check, though, because he’s certainly adjusted to this new reality.

In many respects, he can the say the same about his new role as managing partner as he makes that adjustment as well. He said the many new responsibilities are quite a bit like the practice of law and the business of law themselves — compelling, but also challenging.

The biggest challenge facing Bacon Wilson, and any other firm, for that matter, is managing that task of simultaneously achieving growth and stability. It’s a work in progress, but, as they say in this business, he and the firm are building a solid case.

George O’Brien can be reached at [email protected]

Law Sections

In Defense of Employers

By Jennifer A. Rymarski

Every day, the news bombards us with articles about trends in business, including, but not limited to, the death of the organizational hierarchy, how to foster transparency, the fundamental differences between managing and leading, and in particular, Millennials: how to attract them, how to keep them, and why they are not being compensated enough. Some go so far as to harshly conclude why Baby Boomers and Gen-Xers hate them.

Jennifer A. Rymarski

Jennifer A. Rymarski

My summation is that, with every generational workforce, there are positives and negatives. Yet, the cultural shift that is upon us may feel like a tidal wave to many employers. Undeniably, people are living longer and working longer. A single organization can employ people ranging in age from their 20s to their 70s.

Companies need to innovate from both a mechanical and technical perspective as well as with their culture, and younger generations can help businesses usher in changes. However, businesses still need to be managed appropriately and must continue to operate reliably and dependably to deliver the products and services that generate the revenue needed to keep people employed with comparable benefit packages.

Millennials may be up and coming, but Baby Boomers and Gen-Xers still maintain the majority roles of management, hiring and firing. Employers need to be prepared for the new norms, such as:

• Analyzing if and how to staff your business with flex-time employees and how this may impact existing employees;

• Training and supervising;

• Managing incidents, grievances, discipline, and performance reviews;

• Deciding what benefits to offer and how to implement these benefits;

• Determining how to classify workers;

• Developing and maintaining leadership and team development across all cultures and generations;

• Updating and managing technology;

• Considering business outlooks and implementing change;

• Ensuring the business and its employment practices are in compliance with the law; and

• Mitigating risks and defending against contractual disputes, discrimination, and terminations.

Get It in Writing

Navigating all this can be challenging for all employers, regardless of size or industry. An employee handbook is a must for delineating a company’s expectations, policies, and practices. These handbooks outline the company’s mission statement and can address everything from dress codes and scents in the office to cell-phone and computer policies, vacation- and personal-time accrual, bereavement and other leave, and discipline policies.

While having a handbook is a great way to introduce an employee to the organization, management needs to also be aware of the policies therein and act consistently in accordance with it. This handbook should also be reviewed periodically to ensure it is current with changes in the law.

Another useful tip for employers is to have clearly defined job descriptions, both for advertising purposes and so the prospective employee has a clear definition of the duties and responsibilities of the job, including but not limited to hours, physical or travel demands, whom this individual will report to, and any benefits that may be available.

Establishing a firm training schedule and/or having a training manual can assist all employees (those newer and those more established). With all the new technology available and the demands of the consumer and business clientele, companies cannot continue to rely on the proverbial ‘way it was always done,’ and maintaining open communication about processes and projects on a daily, weekly, monthly, or quarterly basis will not only help the manager define expectations, but will give employees a sense of contribution to something larger than just their day-to-day job.

Benefit packages are typical, yet, given the diversity in the workplace, a one-size-fits-all model may no longer be relevant. Student debt, healthcare, fitness, daycare, and financial well-being are all considerations. The challenge for employers is not only the straight costs of these benefits and related perks, but how to measure the impact of the benefits on the lives of employees and the overall impact to company morale. Seeking the help of a financial advisor and evaluating multiple vendors for benefit packages are recommended. Soliciting feedback about how your employees feel about the organization’s culture can also be a useful and eye-opening exercise.

With respect to grievances and discipline, an established written process for dealing with grievances and investigations is recommended. Likewise, discipline policies — progressive or otherwise — should be well-defined and documented. Performance evaluations are best done on a continual and day-to-day basis, as opposed to stockpiling issues for a year-end review. Documentation and acknowledgement of issues contemporaneous with events is more useful from a legal perspective.

Career Defining

As to more technical legal issues, an organization needs to closely examine how it is classifying its workers — as an employee (who will receive a W-2) or an independent contractor (who will receive a 1099). There has been considerable scrutiny of independent contractors, and the law establishes a standard that presumes employee status and gives the employer an opportunity to rebut the presumption by examining whether the individual is free from the control and direction with the performance of the services, the service is performed outside the usual course of the business, and the individual is customarily engaged in an independently established trade or business of the same nature as that involved with the service performed.

Because of advances in technology, the trend appears to be for more flexible workers and freelancers. However, companies can and do unwittingly expose themselves by misclassifying workers and/or not properly paying wages in violation of the law. Staffing with flexible schedules or freelancers may also pose work-coverage issues, not to mention compensation issues and general frustrations for full-time employees.

Thus, the question of whether flex time can work for your organization and how it can be implemented need to be closely examined. Other legal issues include whether the employee is ‘at will’ or contracted. If an employment contract is necessary, employers need to be mindful of laws that impact contract provisions, such as non-competition, non-solicitation, contract renewal, and contract termination.

If a contract is drafted by the employer, it is construed against the drafter; therefore, having these contracts reviewed and prepared by legal counsel, as opposed to trying to utilize one that was used five years ago with the names changed, is risky. This is particularly important if the employee is exposed to confidential and proprietary information that the employer seeks to protect. Massachusetts recognizes an employer’s interest in protecting its legitimate business interests; however, any agreement containing restrictive covenants needs to be reasonable in scope, time, and geographic area.

In Compliance

When examining a company’s compliance with state and federal laws, employers need to be mindful of everything from the content of their employment application to accommodating workspaces, as well as ensuring there is no discrimination or harassment based on age, gender, sexual orientation, race, or disability. If a business is offering goods and services, it must also comply with laws ensuring access for the hearing- and sight-impaired.

One consideration for employers (including nonprofit entities who have volunteer boards) is for the company to purchase insurance that would cover employment-related matters. With employment-related litigation and jury verdicts on the rise, a policy of insurance may be a worthwhile investment.

The foregoing are just a few of the considerations from a legal perspective that can impact a business. While there are lawyers, organizations, and professional-services firms to help businesses structure and define these crucial aspects of an organization, satisfying the various generational divides that exist in organizations may pose a more amorphous challenge for company leadership. Addressing the legal and quasi-legal management issues on a thoughtful and prospective basis as opposed to a reactionary basis provides the best chance for success and better preparedness to defend against any legally related employment challenges.

Jennifer A. Rymarski is a civil-litigation attorney at Morrison Morrison, LLP who helps businesses navigate through employment-related matters; (413) 737-1131.

Health Care Sections

Functional Assets

Cheryl Moriarty and Jack Jury

Cheryl Moriarty and Jack Jury say Weldon Rehabilitation Center not only provides physical, occupational, and speech therapy, but educates seniors about health conditions such as diabetes and vascular disease to prevent return visits.

Only a few generations ago, many people who had strokes did not survive, while seniors who had respiratory problems, broke a hip, had an amputation, or suffered from other serious health conditions never regained their strength or functionality.

But, thanks to medical advances, people are not only living longer, many can return home or to an assisted-living facility if they receive rehabilitation therapy after being released from an acute-care hospital.

“It’s extremely rewarding to see someone with a functional problem tell us, ‘I never thought I could do that again,’” said John Hunt, chief executive officer of HealthSouth Rehabilitation Hospital of Western Massachusetts in Ludlow, noting that the majority of its patients are 65 or older. “We’re not making people perfect, but we are increasing their function and helping them compensate for their new disability.”

That’s especially important because today’s seniors are more active than people in previous generations, want to remain independent, and have the ability to continue activities they enjoy.

In addition, hospital stays are often limited to days instead of weeks, and although this helps prevent elders from getting weak from lying in bed for long periods of time, many have more than one health condition and need care immediately after they are released.

“Most people are eager to get home as soon as possible after a hospital stay,” said Heidi Hevey, regional director of admissions and marketing
for Wingate Healthcare, which has 24 facilities in three states. “But going directly home might not be the best choice compared to spending some time in a skilled-nursing facility where the person can rebuild their strength and get help with any new limitations. Our job is to give them whatever is medically necessary to get them back to the highest level of functionality they can attain.”

Jack Jury, lead physical therapist at Weldon Rehabilitation Hospital in Springfield, said education is also important so people understand why their hospitalization occurred, how they can prevent a return visit, what they need to know about their health conditions, and the medications prescribed for them.

“We put a big focus on looking at the patient as a whole and do our best to incorporate their wants and needs,” he said. “But we also make sure the person understands everything about their health. As people live longer, the need for comprehensive education has increased.”

The length of time a patient spends in a rehabilitation facility depends on their health; ability to engage in physical, occupational, and speech therapy; how quickly they progress; and other factors. But insurance typically covers the cost of therapy needed for recovery, which can take place in stages that may begin at an acute inpatient rehabilitation hospital, progress to therapy in a sub-acute setting, and be followed with outpatient or home care.

For this issue, BusinessWest looks at the types of services seniors receive today, the conditions that cause them to need help, and how rehabilitation extends the quality of their life with as few limitations as possible.

Treatment Variables

Rehabilitation can take place in a variety of settings, and physicians make referrals based on individual needs, although ultimately the decision where someone receives therapy is made by the patient or their family.

John Hunt

John Hunt says the need for acute rehabilitation care has increased because people are living longer, and HealthSouth treats many seniors with complex medical and functional needs.

Rehab hospitals offer the highest level of care, but individuals must meet specific qualifications to be accepted as a patient. They include a referral by a physician; a need for 24-hour rehabilitation that can’t be provided in a less-intensive setting such as a nursing home or assisted-living facility; the need for two or more types of therapy, including physical, occupational, or speech/language; and the ability to participate in a minimum of three hours of therapy a day, five days a week.

A physician is present in these hospitals 24 hours a day, and the typical stay is about two weeks. Patients often need more therapy, but at that point they can be transferred to a sub-acute care center or receive outpatient therapy or home care.

Stroke accounts for the majority of admissions at local rehabilitation hospitals, and these patients often need assistance regaining mobility, cognition, speech, and swallowing.

“Recovery is unpredictable and variable and can occur over the course of a year or two,” Jury noted, adding that most of that therapy is delivered in outpatient care settings.

Weldon was recently awarded accreditation by CARF International for its inpatient rehabilitation program for adults, stroke specialty program, and program for children and adolescents. The certification is good for three years, and it is the eighth consecutive time the hospital has received the accreditation.

Meanwhile, HealthSouth has received disease-specific care certification from the Joint Commission for strokes, brain injuries, and pulmonary rehabilitation, in addition to the standard Joint Commission accreditation.

In 2013, its aging facilities were replaced with a $23 million hospital, and every room is private and spacious, which allows patients to have some therapy there if they need or want that option.

Thirty years ago, Hunt said, people were kept in the hospital for weeks after a stroke, but today they are discharged and moved to a rehabilitation facility after a few days, and the goal is to get them moving and back to normal as quickly as possible.

“We start discharge planning as soon as the person comes here, and we let them know the estimated length of their stay,” he noted, adding that 80% of patients at HealthSouth are able to return home, although they may need additional therapy.

For example, an 85-year-old who has had a stroke may have lost the use of his or her right arm. “We help the person gain strength, improve their function, and learn to use the arm in a different way than before the stroke occurred,” Hunt explained. “No two patients are the same, so we don’t have a cookie-cutter approach to treatment.”

In addition to stroke, rehab hospitals see people with brain or spinal-cord injuries, disorders such as Parkinson’s disease and multiple sclerosis, amputations, respiratory conditions, diabetes, infections, and a multitude of other health problems.

Hunt told BusinessWest that many people don’t know that seniors who are living a marginal existence due to functional deficits may be eligible for admission to a rehab hospital, which can improve the quality of their life as well as help their caregivers.

However, discharge planning to ensure that every patient gets the help or care they need is critical. “But it can be challenging,” said Cheryl Moriarty, lead occupational therapist at Weldon Rehabilitation Hospital.

She cited a few examples that make care planning complex: the patient’s spouse may have been caring for them at home but can no longer do so because of new medical complications; patients may need assistance that is difficult for family members to coordinate; and assistance from resources in the community may also need to be arranged.

In addition, family members must receive education about their loved one before a discharge, which includes changes that may be needed at home, such as adding a ramp or moving a bedroom from a second floor to a first floor.

Jury said Weldon sees many patients who have had amputations due to uncontrolled diabetes or vascular disease. They haven’t healed enough to be fitted for a prosthesis and need to learn how to care for their extremity, use a wheelchair or walker, shower, get in and of bed, use the bathroom, and be able to accomplish other tasks of daily living.

The loss of a limb can be difficult emotionally, so Weldon schedules peer visits with amputees for people who have had similar amputations and are about the same age and gender as the patient.

Tamilyn Levin, chief operating office for Wingate Healthcare, says its admission criteria is different than a rehabilitation hospital, and the patient’s length of stay depends on what they need and how quickly they progress.

She told BusinessWest that every Wingate has a gym and team of therapists and nurses. Patients at their facilities can also receive assistance with tasks of daily living, such as getting dressed, if and when it is needed.

Every patient is seen by a physician during their stay, and every Wingate has a trainer whose job is to keep pace with changes in healthcare and make sure employees are kept informed about best practices.

Hevey noted that the East Longmeadow and South Hadley facilities have pavilion suites for patients who need short-term rehabilitation.

“Most of the rooms are private, and there is a separate entrance for this section of each building,” she said, noting that stays are typically two weeks or less and patients receive one to four hours of therapy a day, depending on their needs and how much they can tolerate.

“We treat a wide range of conditions that range from wound care to infections to respiratory problems, and also see patients who are weak and deconditioned from the flu or chemotherapy,” she continued. “Our goal is to get them back to their prior level of functioning.”

Changing Environment

There are 76.4 million Baby Boomers alive today, and many have more than one health condition. “This is the beginning of the senior explosion, and we haven’t hit the peak yet,” Moriarty said.

Changes in healthcare are occurring rapidly, but local rehab facilities are keeping pace with the industry and will continue to do so as the demand for their services continues to grow.

“An individual program has to be created for each person that follows best practices, and because things are constantly in flux, our program has to be very dynamic, so we have an integrated approach from the time a patient is admitted,” Jury said.

Such policies and procedures are helping to make many seniors functional and independent, which represents a vast improvement over generations past.

Departments People on the Move

United Personnel announced the following:

Jennifer Brown has been promoted to Vice President of Client Development. With more than 20 years of experience in the staffing industry, Brown brings a wealth of human-resources knowledge and recruiting expertise to her new role. She most recently served as United Personnel’s assistant vice president of Operations in the Springfield region, where she oversaw all aspects of operations for the Light Industrial and Professional placement divisions. She has an associate’s degree in business management from Burdett Business School and recently became a certified staffing professional through the American Staffing Assoc. Her community involvement includes membership in HRMA and serving as a board member of Dress for Success; and

• Mim Zayas has been promoted to Assistant Vice President of Operations, Springfield. Having recently celebrated her one-year anniversary with United Personnel, Zayas, formerly the director of Quality Assurance and Talent Acquisition, will now manage all operations for United Personnel’s Springfield-area offices, including the Professional and Light Industrial placement divisions. Zayas holds a bachelor’s degree in business management from Elms College. She is a member of the board of directors for the Chicopee Chamber of Commerce.

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Yogesh “Yogi” Malik

Yogesh “Yogi” Malik

Greenfield Savings Bank announced that Yogesh “Yogi” Malik has joined the bank as a premier banker and also joined the bank’s GSB Investments and Insurance Division as an Infinex Investments executive. Malik will assist customers with identifying opportunities to increase their earnings on their savings at the bank and through the investment opportunities offered by the GSB Investments and Insurance Division, through Infinex Investments Inc. He is based at the bank’s main office located at 400 Main St. in Greenfield. Malik came to the bank with more than four years of experience and has a bachelor’s degree in finance from Bentley University. He has passed the Series 6, Series 63, Series 65, and Series 7 examinations, which are required for individuals who sell certain investment products. In the fall, he is planning to begin working on an MBA.

•••••

W. Paul Harrington Jr.

W. Paul Harrington Jr.

Pope Francis High School, a faith-based college-preparatory school serving grades 9-12, announced W. Paul Harrington Jr. as its new head of school following a lengthy nationwide search. A native of Holliston, Harrington holds a bachelor’s degree in biology with a minor in economics from Fairfield University, and a master’s degree in school administration from Loyola Marymount University. He received his doctorate in educational leadership at the University of Southern California. He received the unanimous recommendation of the search committee, approval by the Pope Francis High School Board of directors, and the affirmation of Springfield Bishop Mitchell Rozanski. “I am very pleased and excited that Dr. Harrington has accepted the position as the new head of school for Pope Francis High School,” said Rozanski. “Having personally met with him, I believe he has the vision that will help us realize the full potential for this new school, both academically and spiritually.”  Said Harrington, “I am humbled by this incredible opportunity to honor the rich traditions of Holyoke Catholic and Cathedral High Schools while inspiring a future filled with innovation, faith formation, and academic excellence as Pope Francis High School.”

•••••

Peter Pan Bus Lines  recently honored the country’s first 4-million-mile driver, Ed Hope, at the company’s annual S.T.A.R. (Super Team Achievement & Recognition) Awards Dinner at the Sheraton Springfield Hotel. Hope will be inducted into the National Safety Council Hall of Fame. The National Safety Council defines one million miles as the equivalent of 12 consecutive years of driving without an accident of any kind, or, as noted by Peter Pan Chairman and CEO Peter Picknelly, 4.2 trips to the moon, or 40 times around the earth. This is a significant milestone in a professional motorcoach operator’s career. Peter Pan Bus Lines is proud to have more one- and two-million-mile drivers than any other transportation company of its size. In addition, it is the first bus company in the world to employ drivers who have driven three million, and now four million, miles without an accident.

•••••

Jim Kantany

Jim Kantany

J. Polep Distribution Services announced the promotion of Jim Kantany to Director of Sales. He has been with J. Polep since 2001, and has worked his way through the company, working in warehouse-control positions, as a field sales representative, and, most recently, district manager. Kantany brings a wealth of experience to the Sales department. According to the company, his continued, focused effort has been on creating and maintaining the business’ infrastructure. He possesses an excellent record of customer relations and can identify trends and emerging developments to improve customers’ margin dollars. He takes the time to understand their strategies for growth with the goal of making customers successful.

•••••

The Center for EcoTechnology, a nonprofit that helps people and businesses in the region save energy and reduce waste, has appointed two new members to its board of directors for 2017:

Jennifer Atwater is Vice President of operations at United Personnel, where she oversees the Northampton and Berkshire County markets. She has served on the board of directors for the American Red Cross, Easthampton Chamber of Commerce, and Easthampton Fall Festival; serves on the board of CareerPoint and Ella Clark Home for the Aged; and sits on the development committee for Look Park. She holds an associate’s degree from Bay Path College and a bachelor’s degree from Massachusetts College of Liberal Arts; and

Janet Warren is Director of Sales and Marketing at Fazzi Associates, the Northampton-based service provider for home-health and hospice agencies across the country. Her three decades of experience in marketing, sales, and product development have included serving as vice president of Marketing for Monson Savings Bank; president of her own marketing practice, MarCom Capital; and second vice president of Market Development for the Group Division of Phoenix Home Life. She is a past president of the Greater Northampton Chamber of Commerce and has served on the starter board of the Hampshire County Regional Chamber, the Hampshire County Tourism Advisory Council, and on the board of directors of United Way of Hampshire County. The Center for EcoTechnology helps people and businesses in the region save energy and reduce waste. For 40 years, CET has offered advice and resources to save residents money and help them feel more comfortable in their home, and help businesses perform better.

•••••

Jay Smith, Founder of Sports Travel and Tours, took over as Chair of the board of directors for the National Tour Assoc. on March 2, before the conclusion of the annual Travel Exchange convention in St. Louis. He will lead the board until the next convention in December in San Antonio, taking the reins from Justin Osbon of Image Tours Inc., which offers European tours. Smith has been sitting on the board for NTA — a leading business-building association for professionals serving customers traveling to, from, and within North America — for about six years. NTA acts as an advocate on behalf of its members and the tourism industry at large. Active with policymakers in Congress and the administration, the association coordinates with its partners on a number of key legislative issues. It is governed by a 17-member volunteer board of directors, which is advised by volunteer committees. Currently, NTA is focused on a number of policy priorities, including specialty travel markets in countries including India and China, travel between Cuba and the U.S., and funding for the National Park Service Centennial. As chair, Smith looks forward to helping the organization further stabilize after a transition over the past few years, which brought in Pam Inman as the new president. Founded 20 years ago, Sports Travel and Tours has been the official travel company of the National Baseball Hall of Fame and Museum since 2007.

•••••

Jessica Chapin

Jessica Chapin

Jessica Chapin, American International College’s (AIC) Assistant Athletic Director of Compliance and senior woman administrator, has been appointed to the National Collegiate Athletic Association (NCAA) Division II Management Council through January 2021. As part of her commitment, Chapin will serve on two committees: the NCAA Research Committee and the Committee on Infractions. The Management Council is charged with recommending administrative policy and regulations that govern the division. It reports directly to the President’s Council and implements the policies adopted by the association’s Board of Governors and Division II President’s Council. The Management Council may sponsor legislative proposals, make interpretations of Division II’s bylaws, and may also handle resolution of Division II issues and recommendations from other committees and working groups throughout the division’s substructure. The council is comprised of Division II chief executive officers, faculty athletics representatives, athletic directors, senior woman administrators, conference representatives, and student-athletes. Chapin joins the council, currently 29 members strong, as a senior woman administrator.

Daily News

SPRINGFIELD — Leadership Pioneer Valley’s leadership campaign committee gathered last week to announce outreach efforts for LPV’s class of 2018. The committee includes emerging leaders in education, banking, insurance, healthcare, local government, and nonprofit management. In small teams, they plan to connect with employers, community leaders, and prospective class participants throughout the region. They’ll work through June to identify the most promising applicants. Only 40 spots are available for the class of 2018, which begins in September.

LPV’s 10-month regional leadership-development program engages the Pioneer Valley’s up-and-coming emerging leaders through learning and exploration. Participants are trained in leadership skills by experts in a classroom setting. They also attend in-depth field experiences across the region, where they meet with local leaders and explore the region’s economy and culture. Applied leadership experience is developed through work on projects for local nonprofits and government agencies. To date, more than 200 individuals representing more than 90 companies, organizations, and municipalities have participated.

“Leadership Pioneer Valley made me a better collaborator, and it’s exciting to revisit that skill in partnership with other alums as we seek out new LPV participants who can help the Pioneer Valley succeed,” said Pat Gagnon of Baystate Health and LPV’s class of 2015.

The campaign committee will seek out individuals in all sectors and focus on recruiting those committed to growing their personal, professional, and civic leadership. Applicants will be considered in a competitive application process that prioritizes diversity by employment sector, geography, race, gender, and sexual orientation. Emerging leaders, mid-career professionals with leadership potential, and those looking to better the Pioneer Valley should consider applying.

Now entering its seventh class cycle, LPV alumni are leading in many ways throughout the region. Graduates are receiving promotions, growing businesses, running for elected office, and governing nonprofit boards. Together, the group represents a regionally unique leadership network reaching into every community.

The deadline for LPV class of 2018 applications is July 3. Applications and further information can be found at www.leadershippv.org.

Daily News

SPRINGFIELD — The ninth annual Difference Makers award program, staged by BusinessWest, will be held tonight, March 30, at the Log Cabin Banquet & Meeting House in Holyoke.

The winners, profiled in the Jan. 23 issue and at businesswest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One.

Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Event sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.

Daily News

GREENFIELD — Greenfield Savings Bank announced that Yogesh “Yogi” Malik has joined the bank as a premier banker and also joined the bank’s GSB Investments and Insurance Division as an Infinex Investments executive.

Malik will assist customers with identifying opportunities to increase their earnings on their savings at the bank and through the investment opportunities offered by the GSB Investments and Insurance Division, through Infinex Investments Inc. He is based at the bank’s main office located at 400 Main St. in Greenfield.

“We are very excited to have Yogi join our team,” said Denise Coyne, senior vice president and chief operating officer of Greenfield Savings Bank. “Yogi’s knowledge of our bank’s deposit choices and his ability to clearly evaluate other options available through the investments division is helping our customers make more informed decisions and optimize their earnings.”

Malik came to the bank with more than four years of experience and has a bachelor’s degree in finance from Bentley University. He has passed the Series 6, Series 63, Series 65, and Series 7 examinations, which are required for individuals who sell certain investment products. In the fall, he is planning to begin working on an MBA.

Daily News

GREAT BARRINGTON — Wheeler & Taylor Insurance of Great Barrington announced it has purchased the Great Barrington office of GoodWorks Insurance. Chad Yonker, chairman of GoodWorks Insurance, will become a shareholder and chairman at Wheeler & Taylor. George A. Ryan Jr. president of Wheeler & Taylor, will continue in his role as president indefinitely and remains the company’s majority shareholder.

“We’ve formed a strategic alliance,” Yonker said. “We’ll work together on all aspects of each other’s businesses, allowing us to better serve our clients and creating more opportunity for growth at both organizations.”

Added Ryan, “working with a progressive organization like GoodWorks will be great for our business, our employees, our community, and our clients. The resources at the disposal of this partnership will be tremendous. We’re already using our combined strength to pursue large commercial accounts that may not have been possible for either organization to attract independently. The feedback has been very positive.”

Both organizations have a long history of supporting their communities through charitable giving, and will continue to do so going forward. Wheeler & Taylor will license the GoodWorks Insurance charitable-giving program to continue to support local organizations and charities in Massachusetts.

GoodWorks and Wheeler & Taylor are neighbors in Great Barrington. When GoodWorks closes its local office at 343 Main St., its customers will go next door to 333 Main St. to be served by Wheeler & Taylor. All the GoodWorks staff in Great Barrington have been offered positions at Wheeler & Taylor.

Banking and Financial Services Sections

Seizing an Opportunity

Adam Corcoran

Adam Corcoran says the new facility in Belchertown exudes what he and others call the ‘Alden mystique.’

Adam Corcoran calls it the “Alden mystique.”

And by about the third casual reference to it, he was hard-pressed by BusinessWest to elaborate and elucidate as to just what that is.

He struggled a little with that assignment, because, in his view, and those of others around him nodding their head in agreement as he spoke, this isn’t exactly something you can see or easily qualify.

“The Alden mystique? It’s hard to explain, really … it’s more something you feel; it’s our personality, for lack of a better word,” said Corcoran, president of Chicopee-based Alden Credit Union. “It’s our brand — it’s who we are, it’s everything we say, and how we say it; it’s everything. You have to witness the service and get the full effect to really understand.”

Whatever the Alden mystique is, it will be — again, according to the people acquainted with the phenomenon — very much in evidence at the new, 4,000-square-foot Alden Financial Center on State Street in Belchertown, set to open its doors at the end of this month.

“It speaks to who we are — it adds to our mystique,” said Corcoran, adding that the name ‘financial center’ is significant, because this isn’t a branch, in the strictest definition of that term, and so, therefore, that is not what it is. Rather, it’s a full-service facility to be staffed by a full-time investment/financial advisor, a full-time property and casualty insurance advisor, and those providing traditional banking and loan services.

“It’s truly a one-stop financial center,” said Corcoran, and one that speaks to the credit union’s explosive growth in recent years, from $78 million in assets in 2010, when Corcoran arrived, to $161 million at present — and its ambitious plans to continue on that trajectory.

Indeed, the Belchertown facility, formerly occupied by Easthampton Savings Bank before it relocated to another location in Belchertown, is part of a strategic initiative to better serve the credit union’s many customers in the Ludlow-Belchertown area, and attract more of them, said Corcoran. But it was also pursued (ultra-aggressively, as we’ll see shortly) out of sheer necessity; the company has been growing at such a rate that it simply needed more space, and in a hurry.

 

The Alden mystique? It’s hard to explain, really … it’s more something you feel; it’s our personality, for lack of a better word. It’s our brand — it’s who we are, it’s everything we say, and how we say it; it’s everything.”

 

“One of the biggest challenges we’ve had over the years has been trying to find space for the staff we’ve assembled to support the growth we’ve had,” he explained. “Our main office in Chicopee is only so big … we’ve had board meetings in the basement for years. We then moved into the administration building across the parking lot from us, but it seems like every year we run out of space.”

That shouldn’t be the case any longer, he went on, noting that the new center in Belchertown should provide adequate space for years to come.

Meanwhile, it will become the cornerstone of expansion efforts in an area identified as one with high growth potential.

“One of the things we decided was that expanding for the sake of expansion and just putting branches up where we had an opportunity to do so was not really the way to go,” said Alden board chairman David Hodge, referring to a branch opened in Amherst in 2012 and closed three years later due to underperformance. “We all thought this [State Street] location was a great opportunity to not only solve our space problem, but better serve existing new customers and generate additional growth.”

 


List of Credit Unions in Western Mass.


 

For this issue and its focus on banking and financial services, BusinessWest takes an in-depth look at the new Alden Financial Center, the circumstances that made in a necessary reality, and the role it will play as the credit union seeks to continue and even accelerate an ambitious pattern of expansion — in every sense of that phrase.

Site for Sore Eyes

Corcoran told BusinessWest that Alden undertook what would be considered a very elaborate search for a location for its new financial center, one that would take it to several communities and a host of potential sites, many of which did not fit that aforementioned Alden personality for one reason or another, or didn’t work from a financial perspective.

To say that it became enamored with the State Street parcel in Belchertown, owned by Pride Stores, would be a huge understatement, as Corcoran’s recollection of efforts to acquire it reveals.

“This wasn’t even available when we first looked at it,” he recalled. “When we first inquired, they said, ‘oh, you want to rent it?’ We said, ‘no, we want to buy it,’ and they said, ‘but it’s not for sale.’”

Continuing with the story, he said the credit union asked the individual in question if inquiries could be made into if, and under what circumstances, the property might come up for sale.

“Some time went by, and we got a call back, and the person said, ‘I hear you’re interested in leasing the bank space in Belchertown,’” he went on. “I said, ‘no, we’re interested in buying it,’ and he said, ‘but it’s not for sale.’ And I said, ‘we’ve had this conversation.’”

Adam Corcoran, left, and David Hodge

Adam Corcoran, left, and David Hodge, chairman of the Alden board of trustees, believe the new facility in Belchertown will enable the credit union to continue its torrid pace of growth.

In essence, Alden wasn’t interested in taking ‘no’ for an answer, and it didn’t, eventually convincing Pride to let it acquire the property and the 1.3 acres it sits upon, a small portion of a much larger development (still owned by Pride) that includes a Tractor Supply Store, Planet Fitness, and other retail outlets, and will soon include a Pride store itself.

Why was Alden so persistent? A combination of factors, said Corcoran, including the geographic location — the proximity to communities with many customers and Belchertown itself, still one of the fastest-growing communities in the region — but also potential traffic flow at that expanding retail site, complete with the new Pride store, and the attractive physical space in the building itself. Also, there are no other credit unions in the vicinity.

“This was one of those things where timing and the pieces to the puzzle all came together,” he said. “It’s worked out fantastic so far.”

To get a better appreciation of all that, we need to back up a bit, to when Corcoran came to the company. It had $78 million in assets and roughly 12,000 members. Today, as noted, the numbers are $161 million and 22,075, respectively, and growing, with all of that growth coming organically and well ahead of the pace industry-wide, he noted.

When asked how this was accomplished, he made perhaps the first reference to the Alden mystique, noting that, during his first few years at the helm, the institution built up what he called its “infrastructure.”

By that, he meant a foundation on which to grow, meaning everything from products, a staff, new branches, and a platform for providing quality service, to aggressive marketing and smart use of improved information technology.

“We’ve set the bar higher for ourselves when it comes to the value we provide the membership and potential new members,” he explained. “We haven’t been afraid to take risks; sometimes they’ve worked out, and sometimes they haven’t, but we haven’t been afraid.”

In that ‘haven’t worked out’ category is that aforementioned branch in Amherst, undertaken as part of a partnership with UMass Amherst Athletics. The branch, located on Main Street, was not ideal, with no drive-up window and limited space, said Corcoran, and didn’t develop as expected.

Thus, the credit union, still desperately in need of more space, commenced a search for a more strategic location in Hampshire County, and for something that would be much more than a branch.

The search ended in Belchertown.

Center of Attention

Thus begins an intriguing new chapter in the story of this nearly 90-year-old institution.

Its marketing slogan is ‘Banking. No Boundaries,’ and that saying now has new meaning with the Alden Financial Center. The literal boundaries have been extended, and the figurative ones — well, there weren’t any to begin with, as evidenced by the Alden mystique.

That phenomenon is, as Corcoran said, hard to see and define. It’s the institution’s personality. And it will be on full display at this new facility.

George O’Brien can be reached at [email protected].

Building Permits Departments

The following building permits were issued during the months of February and March 2017.

CHICOPEE

Emrullah Durmaz
20 Johnson Road
$58,000 — Build exterior egress canopy

Jick LLC
1535 Memorial Dr.
$60,000 — Remove cladding and replace with metal panels and EIFS system, remove and replace signage, painting

EASTHAMPTON

Autumn Properties LLC
184 Northampton St.
$22,000 — Demolition of office building

Moushabeck Properties Inc.
119-121 Main St.
$3,000 — Install nine replacement windows

EAST LONGMEADOW

Baystate Dental
250 North Main St.
$2.5 million — New commercial building

Eyesight & Surgery Associates
382 North Main St.
$14,980 — Commercial alteration

Powerclean Fitness
45 Baldwin St.
$70,000 — Commercial alteration

GREENFIELD

409 Federal St. LLC
407-409 Federal St.
$1,978 — Fire protection

Greenfield Corporate Center LLC
101 Munson St.
$11,000 — Rework existing fire sprinkler to new tenant office space

Town of Greenfield
125 Federal St.
$1.7 million — Replace windows and doors at Federal Street Elementary School

Mark Valone
319 Wells St.
$1,500 — Outfit temporary space in existing main building

HADLEY

Amherst Development Partners
300 Westgate Center Dr.
$10,950 — Remove one interior non-bearing wall

GNC
344 Russell St.
$9,000 — Shelving and interior tenant buildout

Pearson NCS
300 Venture Way
$135,000 — Toilet room additions and office renovations

LONGMEADOW

Colvest Longmeadow, LLC
471 Longmeadow St.
$29,280 — Demo interior space of former Hampden Bank

Leavitt Family Jewish Home
770 Converse St.
$42,000 — Roof replacement

NORTHAMPTON

American Tower Corp.
327 King St.
$19,865 — Remove three existing antenna panels and replace them with three upgraded panels and related equipment on existing telecommunications tower

Chicopee Kendall, LLC
129 Pleasant St.
$162,500 —Installation of fire sprinkler system

Colvest/Northampton LLC
327 King St.
$732,000 — Tenant fitout for Baystate Health

Cooley Dickinson Hospital Inc.
30 Locust St.
$1,263,329 — Create a comprehensive breast center

Gretna Green Development Corp.
118 Conz St.
$5,000 — New built-in express counter in main lobby

Smith College
41 West St.
$2,000 — Repair damaged roof

PALMER

Baystate Wing Hospital
40 Wright St.
$225,000 — Construct new exterior module block site retaining wall

Steve Sathis
1313 Park St.
$500 — Sign installation

SOUTHWICK

King Brothers Decorating Center
615 College Highway
$35,600 — Roofing

SPRINGFIELD

Bridge Hillman LLC
315-333 Bridge St.
$2,000 — Modify existing fire-alarm system

Crown Castle
20 Birnie Ave.
$7,000 — Remove and upgrade six antennas and six remote radio heads on Verizon telecommunications tower

GBS Realty
676 Dickinson St.
$5,150 — Add walls to interior and ceiling, move bathroom in building housing insurance agency and pizzeria

Islazul Realty LLC
2559 Main St.
$208,208 — Convert 4,744 square feet of commercial space to four separate office spaces

Kentucky Fried Chicken
1780 Boston Road
$1,000 — Repair roof

Raj Rayonia
1116 St. James Ave.
$4,179.93 — Install fire-protection system to monitor hood-suppression system

Trinity Methodist Church
361 Sumner Ave.
$10,000 — Remove and replace four existing cellular antennas

UniFirst Corp.
281 Parker St.
$1,412,480 — Entry addition and existing officr renovations

WARE

Charter Foods North LLC
118-124 West St.
$488,000 — Construction of new Taco Bell restaurant with a drive-thru

Give Them Sanctuary Inc.
1 Canal St.
$3,000 — Install Harman P43 pellet stove

WEST SPRINGFIELD

City of West Springfield
39 Golden View
$20,000 — Modify existing telecommunications facility, remove and replace three antennas

Eighty Congress St. LLC
900 Memorial Ave.
$22,160 — Remove wall to enlarge room, paint, carpeting, install mag-lock on fire door

Sears Property Management
1179-1189 Westfield St.
$38,000 — Attic renovation

West Springfield Housing Authority
Grove Street
$48,132 — Replace 21 metal doors, wood frames, and hardware with new fiberglass doors in wood frames

WILBRAHAM

Wilbraham & Monson Academy
43 Faculty St.
$500 — Rebuild deck

Wing Memorial Hospital Corp.
2344 Boston Road
$8,000 — Repairs to wall after vehicle accident

DBA Certificates Departments

The following business certificates and trade names were issued or renewed during the months of February and March 2017.

AGAWAM

J.N. Duquette Construction
215 Barry St.
Jean Duquette

NewsMatch.com
200 Silver St., Suite 201
Kenneth Vincunas

Vintage Couture Interiors
525 Springfield St.
Crystal Dukes

Vintage PTS Inc.
40 Bowles Road
Christopher Bignell

AMHERST

Gil’s Auto Repair & Performance Inc.
40 Belchertown Road
Gilberto Rivas

The Red Barn of Hampshire College
893 West St.
Mike McKenna

Terrill Productions
629 Main St., Apt. 2
Alex Terrill

CHICOPEE

Absolute Motors Inc.
245 East St.
Mahmoud Awkal

ACM Décor
32 Harding St.
Tatyana Rotar

Day Lumber Co.
70 Orange St.
Samuel Fortsch

Have a Heart Dog Training
59 College St.
Kelli-Marie Malke

Kin’s Auto Glass & Repair
628 Center St.
Joaquin Rodriguez

EASTHAMPTON

Aldeia
116 Pleasant St., Studio 232
Lillianna Pereira

Baystate Boards
6 Cood Dr.
Joseph LaBonte

Bulldog Transport & Recycling
21 Wright St.
David Meunier

D & L Cleaning
25 Franklin St., Apt. C
Daniel Bond

Haircuts by Jessy at Lisa’s Hair Shop
54 A Northampton St.
Jessy Kaminski

Head Ease
49 Union St.
Nicole McCorkindale

John Brelsford Psychotherapy
123 Union St., Suite 204
John Brelsford

Liberty Tax Service
53 Union St.
Saqib Tasneem

EAST LONGMEADOW

B & L Landscape
219 Kibbe Road
Brian Booth

Embrace Home Loans
48 Center Square
Embrace Home Loans

Frank’s Auto Service
528 North Main St.
Frank Vecchiarelli

The Salon at Bluebird Estates
1 Appleblossom Lane
Mary Rosso

GREENFIELD

All About the Promo
13 Cedar St.
Susan Brulotte

Amy’s Hair Salon
466 Main St.
Amy-Jo Kostanski

LenSocial
298 Deerfield St.
Celinda Scott

Montague Webworks
20 River St.
Montague Webworks Inc.

Spiritual Counseling
221 Main St.
Cheri Evans

HADLEY

Simmons Masonry, LLC
5 Cemetery Road
Greg Simmons

STC
269 Bay Road
Soccer Tournament Centers, LLC

Tiny House, Giant Lif.com
204 River Dr.
Susan Kuc

Verizon Wireless
360 Russell St.
Cellco Partnership

HAMPDEN

West One International Inc.
160 Chapin Road
Brent Bertelli

HOLYOKE

G & M Enterprises
740 High St., Suite 2
Mark Feinbein

Holyoke Kenpo and Fitness
208 Race St.
Lizabeth Rodriguez

Journeys #1470
50 Holyoke St., F-389
Robert Dennis, et al

Rosa de Saron Creation
223 Maple St.
Myriam Diaz, Jorge Diaz

West on Jade Photography
79 George St.
Juliet Cannici

LUDLOW

A E D Moving and Enterprises
41 Bruni Ave.
Angelo DiRosa, Ewa DiRosa

A. Martins & Sons Construction Inc.
679 Moore St.
Antonio Martins

John’s Corner
204 Sewall St.
Tony Esoo

Meadowbrook Shopping Center
7-265 Fuller St.
Elizabeth Salvador

Mill’s Tavern & Grille
14 Worcester St.
Paulo Marques

Renaissance Advisory Services, LLC
733 Chapin St., Suite 202
Werner Maiwald

Sosa Barber Shop
85 East St.
Antonio Sosa

T Fiorentino Roofing
201 Cady St.
Thomas Fiorentino

NORTHAMPTON

Andy’s Spaceworks
142 Riverside Dr.
Ann Dollard

Electric Eye Records
52 Main St.
Andrew Crespo

Grace Notes Doula Services
21 Maple Ave.
Emma Roderick

HealthLens Inc.
378 Pleasant St.
Joyce Miga

Krantz Wellness
92 Main St.
Stefanie Krantz

Laladales
33 Aldrich St.
Margaret Robbins, Thomas Riddell

The Living Art Studio
219 Main St.
Scot Padgett

Northampton School of Dance
141 Damon Road
Jennifer Peterson

PALMER

Palmer Agway
1515 Park St.
Stacey Kelly, Brian Kelly

Trio Salon at Images
1207 South Main St.
Karen Kozlik

SOUTHWICK

Backcountry Tackle
13 Ed Holcomb Road
Nathan Dudek

Housefly Aerials
11 Ham Hill Road
Todd Servis

SPRINGFIELD

Ackilli’s Dance Studio
481 Carew St.
Linda Ackilli

Art for the Soul Gallery
235 State St.
Rosemary Woods

Belmont Human Resources
465 Belmont Ave.
Subash Majhi

Charles Buy N Sell
29 Verge St.
Carlos Pena

Clip & Go Barber Shop
2625 P Main St.
Ronald Lopez

Dupre Finish Carpentry
13 Delano Dr.
Louis Dupre

Everything Window Tint
100 Lucerne Road
Victor Delgado

Garcia Deli Mini Market
142 Dickinson St.
Darlin Dionicio

Hamid Hallums
233 Center St.
Hamid Hallums

Ike’s Maple Street Deli
155 Maple St.
Isaac Alvarez

Infinite Interpretations
117 Bremen St.
Melanie Daly

London Monet Salon & Spa
475 Sumner Ave.
LaTonya Renee

Ludenberg Store Inc.
349 Allen St.
Sawkat Wally

Maple Mart
155 Maple St.
Shamin Qureshe

Milan Menswear
1655 Boston Road
Ahmed Mostafa

Noor Mini Mart
431 White St.
Yaser Abughiad

People’s Dental, P.C.
239 Bridge St.
Craig Saltzman

Real McKoy Trucking LLC
155 Laconia St.
Mark McKoy

Rich Herbert Law
413 Main St.
Rich Herbert

Sherwin-Williams Co.
670 Boston Road
Paul Koch

T W Construction
986 Berkshire Ave.
Timothy Walsh

Thanh Thuy Fashion & Video
407 Dickinson St.
Yen Nguyen

U.N.I.T.Y.
685 State St.
Vyeluv Nembhard

Zyana’s Market
11 Dorset St.
Jorge Perez

WARE

Healthy Paws Lifestyle
40 East Main St.
Robin Bujnis

M & R Concentrates
54 Greenwich Plains Road
Lori Sinclair, Megan Sinclair, Ryan Sinclair

WESTFIELD

Bill’s Repair Service Inc.
530 Pochassic Road
Bill’s Repair Service Inc.

Center City Arts Space
62 School St. East
Jonathan Adams

Easter Touch Bodywork
79 Main St.
Douglas Cotton

Edward Jones
20 Elm St., Suite A
Edward Jones

Kirby Productions
77 Mill St., Suite 112
Alexander Liptak

Safety Restore Inc.
45 Meadow St.
Artem Martynyuk

Yola’s Caring Touch Massage
10 C Union Ave.
Jolanta Abramczyk

WEST SPRINGFIELD

Alterations Unlimited
197 Union St.
Trindade Agostinho

Carol at Debron’s Salon
242 Westfield St.
Carol McGurn

Elm’s Cleaners & Expert Alterations
245 Elm St.
Urzula Matysiak

Kaboom Booth
130 Elm St.
Josue Jimenez

On the Border
33 Border Way
OTB Acquisition LLC

Paper Delivery Services
41 Irving St.
Yelisei Rakhubenko

Quality Renovations
74 Elm St.
Leah McCarthy

Restless Auto Repair
11 Lowell St.
Emmanuel Soto

WILBRAHAM

Club Z! In-Home Tutoring Services
5 Lodge Lane
Zbigniew Kielczewski

CSR Lab
4 Briar Cliff Dr.
Phillip Clawson

Daisy Door LLC
2040 Boston Road
Samantha Macero, Daniel Macero

East Coast Design Services, LLC
8 Bruuer Ave.
Matthew Blanchard

KDT Associates
9 Nokomis Road
Kevin Magilc

Papa Gino’s Inc.
1876 Boston Road
Linda Bythrow

Reliable Insurance Agency
2133 Boston Road, Unit 7
Cynthia Lajzer

Daily News

SPRINGFIELD — Seats are still available for the ninth annual Difference Makers award program, staged by BusinessWest, to be held on Thursday, March 30 at the Log Cabin Banquet & Meeting House in Holyoke.

The winners, profiled in the Jan. 23 issue and at businesswest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One.

Tickets to the event cost $65 per person, with tables of 10 available. To order, call (413) 781-8600, ext. 100.

Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Event sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.

Daily News

HADLEY — Jeffery Still, an Eagle Strategies financial adviser and registered representative since 2012, has opened an office at 2 Bay Road, Suite 100, in Hadley.

Still is a fiduciary in the capacity of financial adviser, focusing on core components for clients when planning for retirement. He helps his clients with retirement planning, estate planning, investments, and life-insurance planning. His office was previously located in Westborough and Holyoke.

“I really love Western Mass.,” Still said. “I grew up here, and I have a lot of family ties in the area. There’s nowhere else I’d rather be. I look forward to serving the needs of local consumers and businesses and to contributing to the area’s economic and civic vibrancy in a meaningful way. I’m passionate about financial education for my clients and making sure that they have the best possible options available to them across a wide range of retirement and insurance planning concerns.”

For the last four years, Still has been a member of New York Life’s Executive Council, members of which are among the most successful of the company’s sales force of 12,000 licensed agents. He is a member of the Northampton Chamber of Commerce.

Still earned a bachelor’s degree from American International College in Springfield and studied finance and business management at the University of Florida.

Daily News

NORTHAMPTON — Robert Cummings, CEO and founder of American Benefits Group (ABG), has been nominated for the 2017 EBN Innovator Award by Employee Benefit News, a leading national benefits-industry publication serving 106,800 senior-level benefits decision makers across all platforms. This audience includes human-resources executives and benefits directors, whose sphere of responsibility and influence spans health and retirement plans, voluntary benefits, legal and regulatory compliance, employee training and development, benefits procurement, technology, strategic direction, and finance.

Cummings founded ABG in 1987 and was an early adopter and innovator of flexible spending accounts in the late 1980s. The company added COBRA administration services and commuter benefit accounts in the 1990s, and health savings accounts and health reimbursement arrangements when they came into being in the early 2000s. For decades, ABG focused exclusively on working with Western Mass. employers, providing full benefits strategy, funding, communications, and administrative solutions. The company began to focus on a national expansion of its specialty employee-benefits administrative services beginning in 2007.

Today, ABG serves a diverse base of more than 1000 employer clients nationwide from its home offices near downtown Northampton. ABG’s employer clients range from small and mid-size businesses to high-profile Fortune 1000 employers and global organizations, covering all of the continental U.S.

Recognition on the national stage is not new for ABG. In 2014, the Institute for Health Care Consumerism presented the company with a Superstar Innovator Award, and in 2015 ABG was recognized by its platform provider, consumer account technology giant Alegeus Technologies, as its national Customer Service Champion. ABG also serves as the preferred platform partner for consumer-account-based plans and COBRA administration services for NFP, one of the largest global insurance and corporate benefits brokers and consultants.

Cummings has been on the leading edge of technology innovation since before the Internet, as ABG was one of the first benefits administrators in the nation to adopt debit-card payment technologies. The ABG debit card allows consumers to pay expenses from their consumer pre-tax accounts directly at the point of service, and auto-substantiates the majority of their transactions. ABG was one of the first adopters of web-based participant portals and mobile applications that offer instant account access and management anytime, anywhere. In 2010, ABG was again at the forefront of the market with its introduction of a live participant-feedback review portal, where participants could rate their experience and post live reviews that are shared online. Basically a private Yelp review and rating portal for its own clients, the company has leveraged this to garner thousands of five-star feedback reviews.

Working with the top global benefits consulting and brokerage organizations like Mercer, Lockton, HUB, Gallagher, and NFP, as well as leading independent benefits consulting and brokerage firms from across the country, ABG has been able to achieve consistent growth. In 2016, the company grew revenue by a record 35%, and it has achieved compound annual growth since 2010 of more than 20% per year.

Business of Aging Sections

Sight Restoration

Dr. John Papale says most patients who undergo cataract-removal surgery see a more than 95% restoration of vision.

Dr. John Papale says most patients who undergo cataract-removal surgery see a more than 95% restoration of vision.

As the population ages, eye problems will become an increasingly large healthcare issue for society. Fortunately, modern science and new surgical techniques are bringing improved vision — and better quality of life — to those suffering from a number of common ailments.

Several months ago during a routine eye exam, Louise Pugliano was told that she had cataracts in both eyes. The 84-year-old doesn’t drive at night and had no symptoms, but had worn glasses or contact lenses for more than 20 years, and agreed to have cataract-removal surgery.

The first procedure took place Jan. 8, and the second was done Jan. 23, and they were not only painless, but the Springfield woman was thrilled to find she no longer needs prescription eyewear.

“I’m so glad I did this; I had a great experience and wonderful results: I don’t need glasses anymore and can read the small print in the newspaper,” Pugliano said, adding that she had complete faith in her surgeon, Dr. John Papale of Papale Eye Center in Springfield.

Her diagnosed condition, treatment, and response to it are all typical of what’s happening within the broad realm of eye care today — as the population ages, more people are being diagnosed with problems, but modern science has created solutions, many of which are truly life-altering.

Papale told BusinessWest that cataract removal is the most commonly performed surgery in the U.S., and more than 3 million people have the procedure done every year. The 20-minute outpatient operation corrects vision and eliminates troublesome symptoms that affect many seniors, such as seeing halos or being bothered by the glare of oncoming headlights when driving at night.

“Most people have more than a 95% restoration of vision, assuming there are no other problems such as glaucoma and macular degeneration,” Papale said, as he spoke about conditions that affect aging eyes.

Indeed, they are common. The Mayo Clinic reports that about half of all 65-year-old Americans have some degree of cataract formation, and more than 30 million Americans are expected to develop them by 2020. In addition, more than 6.5 million Americans age 65 and older have a severe visual impairment, and rates of severe vision loss are expected to double by 2030.

Dr. Camille Guzek-Latka, an optometrist at Chicopee Eyecare, P.C., says many people use over-the-counter glasses to avoid getting an eye exam. “But the exam is important; we not only evaluate the need for glasses, we look for evidence of eye disease because, as people age, their risk of developing a problem increases.”

Annual eye exams are critical for people over the age of 60 because eye disease can cause irreversible blindness and there may be no symptoms until it reaches an advanced stage.

Dr. Andrew Jusko says an eye exam is needed to detect glaucoma, as there are no symptoms in the early or middle stages.

Dr. Andrew Jusko says an eye exam is needed to detect glaucoma, as there are no symptoms in the early or middle stages.

Although some people don’t have vision coverage on their insurance plan, Eye Care America has provided free exams to almost 2 million eligible seniors (visit www.aao.org), and health-insurance plans cover the cost if a minor medical problem is uncovered, which usually happens as people get older.

“It’s important to protect against damaging eye diseases; people are living longer today and want to maintain full visual functionality through the end of their lives,” said surgeon Dr. Andrew Jusko of Eyesight and Surgery Associates in Springfield and East Longmeadow.

Papale agrees. “The eye is our most important sense: 25% of all input to the brain comes from the eye and nerve endings,” he noted.

For this issue and its focus on the business of aging, BusinessWest examines problems that affect aging eyes and what can be done to prevent and correct them.

Cause, Effect, and Treatment

The lens of the eye consists of a flexible jelly that begins to stiffen as people enter their 30s and 40s. The condition is called presbyopia, and most people need reading glasses to compensate for the fact that their eyes can no longer shift focus easily.

“Many people in their 40s and 50s get by with over-the-counter reading glasses, but by the time they reach their 50s or 60s they usually don’t work well,” Jusko said, adding that early stages of other diseases such as diabetes or hypertension can be seen in the eyes during an exam.

Cataracts cause the lens to change from crystal clear to cloudy, and typically develop as people age. They don’t harm the eye but do affect vision, and surgery to correct the problem involves replacing the aging lens with an artificial one.

In the past, eye drops were always needed for a few weeks following the procedure, but Guzek-Latka said a newer approach is often used today called ‘dropless cataract surgery,’ which occurs when the surgeon injects a combination of antibiotics and steroids into the eye at the time of the procedure to reduce the need for drops after it.

“The surgery is safe and wonderful; it can restore sight, reduce the risk of falling, and people are thrilled with the results,” she noted, adding that, although cataracts are related to aging, prolonged use of steroids for conditions such as asthma can cause them to develop earlier.

Cataracts are a change that occurs as the eye ages, but glaucoma is an age-related disease that causes blindness as the peripheral or side vision is lost.

“It’s called the silent thief of sight because the vision loss occurs slowly and painlessly,” Guzek-Latka said, adding that the condition is linked to a buildup of pressure inside the eye, but it can take many years for the vision loss to occur.

The disease can start in the 40s, but risk increases with age. “People cannot tell if the pressure inside their eye is normal, so they can be going blind and not know it,” Papale told BusinessWest, noting that, since glaucoma frequently only affects one eye, the other eye compensates for it so the person doesn’t realize what is happening.

As a result, it’s critical to catch the disease before irreversible damage is done. “An eye exam will show whether the pressure is normal and if the optic nerves appear abnormal,” Jusko said.

Some forms of glaucoma can be cured, and treatment ranges from surgical procedures to prescription eye drops that control pressure inside the eye.

Jusko often uses eye stents during surgery, which are small devices implanted in the drainage area of the eye to help reduce the need for future medication.

“The average age for glaucoma is the 70s, which is about the same age that people need cataract surgery,” he said, noting that stents can also be used during that procedure.

Age-related macular degeneration, or AMD, is one of the most serious eye diseases and the leading cause of blindness in seniors. “The macula is the part of the retina that gives you the sharp vision you need to read, drive, and recognize faces,” Papale said.

More than 2 million Americans are afflicted with some form of the disease, and that number is expected to more than double to 5.4 million by 2050 due to the aging population.

“It’s the leading cause of irreversible vision loss in people age 50 and older, and treatment for it is limited,” Guzek-Latka said.

“There are usually no symptoms in the early stages, but the disease can be seen when the pupil is dilated during an eye exam,” she continued, adding that, as the disease progresses, it causes distortion in the central vision. “People can still see things on the side, but they can’t read, and faces often appear as dark gray areas. Most people think blindness means total blackness, but it’s very rare not to be able to see any light.”

The cause of AMD is unknown, but it’s important for people to be aware of risk factors. Smoking doubles the risk of macular degeneration, it tends to run in families, women are more likely to develop it than men, and it is more common among Caucasians than African-Americans, Hispanics, and other races.

“People might be able to reduce their risk of macular degeneration or slow the progression by making healthy choices such as regular exercise, maintaining normal blood pressure, quitting smoking, and eating a healthy diet rich in green, leafy vegetables and fish,” Guzek-Latka said.

The disease is divided into two categories — wet macular degeneration and dry macular degeneration. Although there are no symptoms associated with early dry macular degeneration, the vision becomes distorted over time, and once function is lost, it cannot be restored.

However, further damage may be prevented with special vitamins formulated for the eye. “But we don’t recommend taking them unless the person has been diagnosed with macular degeneration,” Jusko said, noting that studies show no definitive or preventive benefits for people without the disease.

Wet macular degeneration is caused by the growth of abnormal blood vessels under the macula that are fragile and prone to bleeding.

“The bleeding is not visible because the macula is in the back of the eye,” Papale said, adding that the dry form of the disease can progress to the wet type.

Treatment includes injections of medicine that block the growth of abnormal blood vessels and can lead to some improvement.

“It won’t cure the disease, but it’s definitely an advance; 10 years ago, there was less hope for people with wet macular degeneration then there is today,” Guzek-Latka said.

She added that FDA approval was granted for an implantable device in 2010 that is used at the end stages of the disease. It’s the size of a pea and magnifies images onto the retina.

“But it’s only used as a last resort. It will not restore vision, but might allow someone to identify faces, even if they are not clear,” she said.

Diabetes is another disease that affects the eyes. According to the National Eye Institute, 40% of Americans over age 40 have some degree of diabetic retinopathy, and one of every 12 people with diabetes in this age group has advanced, vision-threatening retinopathy.

That’s a condition that results when small blood vessels in the retina leak blood or other fluids that cause progressive damage to the retina, which is the light-sensitive lining at the back of the eye.

“Once someone is diagnosed with diabetes, they need yearly eye exams to detect it,” Jusko said.

Treatment ranges from the use of lasers to injections and surgical procedures, and primary-care physicians usually work closely with the person to ensure their blood-sugar levels and blood pressure are under control.

Hope for the Future

Dry eye is another condition that can affect people of any age, but is more prevalent in elders and post-menopausal women. It results from inadequate tear production and causes burning, stinging, itching, or the feeling that sand is in the eyes.

It can be alleviated with over-the-counter lubricating drops, fish-oil supplements, and vitamin C. But dry eye that is moderate or severe can cause damage, so people whose symptoms aren’t helped with over-the-counter remedies should see their eye doctor.

There is no doubt that eyesight is affected as people age, but there are things everyone can do to help to prevent disease. Eyes need good blood circulation and oxygen intake, and since both are stimulated by regular exercise, it ranks high on the list.

People should also do their best to maintain normal blood pressure and cholesterol levels, and wear sunglasses that block ultraviolet light.

But getting an annual eye exam is the most important measure anyone can take to preserve vision.

“Eyesight is our most important sense,” said Guzek-Latka. “We rely on it for so many things, and having good vision is a driving factor in people’s well-being as they age.”

Business of Aging Sections

The Write Stuff

By Gina Barry, Esq.

Gina Barry

By Gina M. Barry, Esq.

It should come as no surprise that the general population of the U.S. is aging. According to the Administration for Community Living, which was created by the U.S. Department of Health and Human Services, people who were age 65 or older represented 14.5% of the population in 2014, and that number is expected to grow to 21.7% of the population by 2040.

When aging, most people would prefer to have a plan in place to ensure that their needs and goals will be met, even if they are incapacitated or pass away. While many people believe they do not have enough money to need an estate plan, the need for an estate plan is not solely related to the amount of one’s wealth.

As explained below, a basic estate plan is comprised of four legal documents and is quite simple to establish.

Last Will and Testament

A will directs the disposition of the probate estate. The probate estate consists of assets held in the decedent’s name alone that do not have a beneficiary designated. When a person passes away without a will, their estate will be distributed as directed by the Commonwealth’s intestacy law, which may not be as they would have desired.

A common misconception is that a will is not needed if every asset is jointly owned or has a designated beneficiary. Of course, there must be a surviving joint owner for this plan to work. If both owners pass away simultaneously in a common accident, the estate will need to be probated, as there will be no surviving joint owner.

A will is also necessary in order to designate a personal representative, who will carry out the estate. The personal representative will gather the probate assets, pay valid debts, and make distribution of the estate to the beneficiaries as set forth in the will. Further, if the decedent leaves behind minor children, a guardian can be designated in the will to take custody of these children.

Likewise, a trust can be established in a will that would provide ongoing protection for minor children — or possibly for other beneficiaries who should not receive their inheritance outright, usually due to spendthrift concerns. When there is no will in place, the power and ability to make these designations and to direct the disposition of property is forfeited.

Healthcare Proxy

A healthcare proxy is a document that designates a healthcare agent, who would make healthcare decisions in the event of incapacity of the principal (person signing the proxy). The healthcare agent would step into the shoes of the principal and make decisions as they would if they were able. For example, they may decide whether a certain medication should be taken, whether a certain medical procedure should be done, or whether there should be an admission or discharge from a medical facility.

 

While many people believe they do not have enough money to need an estate plan, the need for an estate plan is not solely related to the amount of one’s wealth.”

 

‘Living will’ language is normally included within the healthcare proxy. The living-will language addresses end-of-life decisions and generally sets forth that the principal does not want extraordinary medical procedures used to keep them alive when there is no likelihood of recovery. This can be a difficult decision to carry out; therefore, care should be taken to name someone who would be able to honor that decision. Individuals who have an advanced illness may choose to establish medical orders for life-sustaining treatment (MOLST) in addition to a healthcare proxy.

A MOLST is a medical order form completed by a patient and their physician that relays instructions about a patient’s care, including stating which treatment should be given or otherwise withheld. A MOLST would eliminate the need for living-will language in a proxy, but the best practice would be to reference it in the proxy.

Durable Power of Attorney

A durable power of attorney is a document that designates someone to make financial decisions. This document is usually in full force and effect when it is signed, but it is expected that it will not be used unless you are unable to handle your own financial affairs. It is also possible to grant a springing power that does not take effect until incapacity arises.


Rehabilitation Facilities in Western Mass.


The power of attorney is a very powerful document that is as broad as the powers granted within it. It gives authority to the designated person to handle all financial decisions, not just pay bills. In most cases, the person named will be authorized to handle real estate, life insurance, retirement accounts, other investment accounts, bank accounts, and any other matters involving money.  As such, the person chosen to serve in this capacity should be someone with financial savvy who can be trusted without reservation.

Homestead Declaration

The homestead declaration, once properly recorded in the Registry of Deeds, declares a principal residence to be a homestead. The homestead declaration protects the equity in the primary residence up to $500,000 from attachment, seizure, execution on judgment, levy, or sale for the payment of debts.

In some cases, such as advanced age or disability, the equity protection can be up to $1 million. If a homestead declaration is not recorded, there is an automatic $125,000 of equity protection.  In addition to some other specific exceptions, a homestead declaration will not protect the real estate from nursing-home costs or tax liens.

Conclusion

With these four documents, most people can help their family members or trusted companions avoid expensive and painful legal hassles related to their ongoing care and their estate.

Individuals with more complicated estates may require different or additional documents to fully protect their interests and their beneficiaries, but for the majority of people, an estate plan is only four documents away.

Gina M. Barry is a partner with the law firm Bacon Wilson, P.C. She is a member of the National Assoc. of Elder Law Attorneys, the Estate Planning Council, and the Western Mass. Elder Care Professionals Assoc. She concentrates her practice in the areas of estate and asset protection planning, probate administration and litigation, guardianships, conservatorships, and residential real estate; (413) 781-0560; [email protected]

Departments People on the Move
 David Griffin Jr.

David Griffin Jr.

The Dowd Insurance Agencies announced that David Griffin Jr. has been promoted to Vice President. Griffin is based out of the Holyoke office and works with the other branches based in Hadley, Southampton, Ludlow, and Indian Orchard. “The Dowd Insurance Agencies is the oldest family-owned agency in Massachusetts,” said David Griffin Sr., “and I am very proud that my son has chosen to continue that legacy of family leadership. We look forward to the future with a strong management team in place. Now a part of that team, Dave earned his place by honing in on his sales and customer-service skills and adding responsibilities that benefit our internal team and our customers.” Griffin began his role as vice president this past December and looks forward to continuing to grow the organization through new-business development, strategic initiatives, operational efficiency, and managing the firm’s use of technology. “Dave has grown considerably in his evolving role here at Dowd,” said John Dowd Jr., president and CEO of the Dowd Insurance Agencies. “While sales is his primary function, his aptitude and enthusiasm for technology has been a welcome skill set for our agency, and he is now in charge of IT here at Dowd. Dave has demonstrated a command of these responsibilities in a relatively short period of time. We decided it was time to make him an officer of the corporation where he can interact regularly with senior management and help manage the overall direction of the agency going forward.” David Griffin Jr. has been a member of the Dowd team since June 2009. He began his career in the insurance industry as a property and casualty underwriter for Liberty Mutual with stops in Schaumburg, Ill. and Charlotte, N.C., before coming back to Western Mass. He is a 2007 graduate of Bentley University in Waltham, where he earned his degree in finance, and he received his designation as a certified insurance counselor in 2014. Currently, Griffin is an active member of the community, serving on the boards of directors for the Holyoke Rotary Club, the Sisters of Providence Health System (foundation board), and Wistariahurst. Additionally, he also supports the United Way of Pioneer Valley as a member of the resource development committee.

••••••

 

Sarah Knowlton

Sarah Knowlton

Molly Desroches

Molly Desroches

United Personnel announced the recent promotion of two staff members: Sarah Knowlton and Molly Desroches. Knowlton, formerly a junior recruiter and administrative coordinator for the Professional Staffing Division in Springfield, has been promoted to the Light Industrial Staffing Division’s Recruiter position. She has been with United Personnel for two and a half years. In her new role, she will work on the candidate pipeline for some of United Personnel’s largest clients. Knowlton is currently enrolled in the business administration program at Holyoke Community College in pursuit of her associate degree. Desroches, formerly a Light Industrial Staffing senior recruiter, has been promoted to staffing consultant for United Personnel’s Professional Staffing Division. Desroches, hired the same day as Knowlton, will serve as a resource for United Personnel’s clients and candidates, overseeing contract and direct-hire placements. She holds a bachelor’s degree in marketing from Bryant University. She is captain of a Holyoke recreational soccer team and an ambassador for the Holyoke Chamber of Commerce. Both Knowlton and Desroches serve on United Personnel’s social-media team, leveraging their human-resources knowledge to create content for various social-media platforms. “The United team is proud to see two colleagues earn promotions as part of our ‘promote from within’ policy,” President Tricia Canavan said. “We look forward to the innovation and creativity they will bring to their new roles.”

•••••

 

Meghan Avery

Meghan Avery

Unemployment Tax Control Associates Inc. (UTCA), a national unemployment-insurance service provider based in Springfield with an office in Boston, announced the promotion of Meghan Avery to Director of Operations. Avery draws expertise from her undergraduate studies at Hofstra University and brings nearly a decade of professional experience to UTCA, six of which were gleaned in-house. She joined the team as senior analyst in 2011, quickly advancing to lead analyst and then Client Services manager, before her most current promotion. As director of Operations, she will oversee client services and all aspects of the claims department, management education, and sales functions. She will manage key areas of the operational budget and employee development. Additionally, liaising with the CEO and director of Finance, she will be tasked with deliverables related to the company’s financial objectives, profitability, and alignment of corporate strategic goals. “Meghan’s promotion is certainly well-deserved. In addition to commendable qualifications and experience, she has demonstrated success in-house relative to operational performance,” said Tim Phelan, chief legal counsel and vice president of Client Services. “Drawing on her expertise in the cost-management area of our business, Meghan’s talents have supported the growth of UTCA, furthering the company’s ability to effectively speak to our value proposition. She is a rising star at UTCA and embodies our mission of providing the best service in the industry focusing on the client, first and foremost.”

•••••

Ruby Pontbriand has joined the Realtor Assoc. of Pioneer Valley as its Marketing and Communications Director. She brings more than five years of experience, having previously served as a corporate marketing communications specialist at MAPFRE Insurance in Webster. Previous positions include front office manager and sales director at the Hampton Inn in Sturbridge. For two years, she served as a peer advisor at the Worcester State University Academic Success Center. Pontbriand is a 2011 magna cum laude graduate of Worcester State University with a major in communications and a concentration in public communications, with a minor in theatre. Additional staff changes announced by the 1,600-member trade association include the following title changes for current staff: Laura Herring from education coordinator to director of operations, and Kim Harrison from membership and outreach coordinator to membership and meetings coordinator.

•••••

 

David Horgan

David Horgan

David Horgan was recently named Director of Advertising for Pride Markets. His focus has been launching the Pride 100 anniversary celebration, with outreach through television, radio, MassLive, and a newly launched website. His experience includes creating the early Gary Rome and Marcotte Ford TV campaigns, as well as election commercials for more than 30 winners, including U.S. Rep. Richard Neal, Springfield Mayor Domenic Sarno, and state Sen. James Welch. Previously, Horgan was director of Marketing for 1st Alliance Lending in Hartford. As part of the ongoing Pride Gives Back program, he teaches media and filmmaking to inner-city children at the Springfield Conservatory of the Arts on Wednesdays.

•••••

NetLogix recently welcomed Jenny Aldrich as Business Development Representative. Aldrich brings a background in a variety of technology organizations, ranging from IT network planning, security, and management, as well as SaaS business applications. Leveraging her experience with medical and insurance business systems will be a benefit to NetLogix’s new clients. Over the years, she has seen firsthand where IT networking solutions have provided stability, security, and growth to companies in the legal, medical, insurance, nonprofit, manufacturing, distribution, banking, and engineering fields. “I really enjoy helping companies focus on their ‘top line’ by delivering effective technology solutions,” Aldrich said. “I have worked for large, small, and tech startup companies, and one thing stays consistent: you have to really love your clients’ business as much as they do.” Added Marco Liquori, NetLogix CEO, “I am extremely excited about the opportunities that Jenny can create for NetLogix. The addition of a dedicated resource for new clients is a key to our success.”

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT

Timothy Shannon v. Pride Stores LLC
Allegation: Slip and fall causing injury: $24,999
Filed: 1/19/17

FRANKLIN DISTRICT COURT

Thomas Hodak v. Beau Geste XXV, LLC and Doubletree Suites by Hilton
Allegation: Slip and fall causing injury: $24,999
Filed: 2/1/17

FRANKLIN SUPERIOR COURT

Rexel Inc. d/b/a Capital Light & Supply Co. Inc. v. Atlantic Furniture Inc.
Allegation: Monies owed for services, labor, and materials: $33,496.66
Filed: 1/4/17

HAMPDEN DISTRICT COURT

Luis Hernandez v. Shoukat & Saeed Inc. and S & S Food Mart
Allegation: Slip and fall causing injury: $24,000
Filed: 1/20/17

Jerri Lynn Myrick v. Big Y Foods Inc.
Allegation: Slip and fall causing injury: $9,012.41
Filed: 1/23/17

HAMPDEN SUPERIOR COURT

Richard Aponte v. Crystal Brook Landscape Construction Inc.
Allegation: Negligence in construction of stairs causing injury: $46,800
Filed: 2/6/17

Joshua Lewis v. Hurley & David Inc.
Allegation: Employment discrimination: $25,000+
Filed: 2/7/17

Patrizia Politi v. Springfield Riverfront Development Corp., Springfield Riverfront Condominium Assoc., and the Hanover Insurance Group Inc.
Allegation: Slip and fall causing injury
Filed: 2/7/17

Ondrick Materials & Recycling, LLC v. Palmer Motorsports Park, LLC
Allegation: Monies owed for goods sold and delivered: $98,261.30
Filed: 2/8/17

William Roach v. Joseph Hamm d/b/a Hamm’s Welding & Trailers
Allegation: Slip and fall causing injury: $350,000
Filed: 2/8/17

HAMPSHIRE DISTRICT COURT

Evelyn Stankowski v. the Blue Rock Restaurant and Bar, LLC
Allegation: Non-payment of overtime wages: $1,240.37
Filed: 1/25/17
Sherwin-Williams Co. v. Paul Shepard d/b/a Gentlemen Painters
Allegation: Monies owed for goods sold and delivered: $6,638.18
Filed: 1/26/17

HAMPSHIRE SUPERIOR COURT

Jeffrey Zesiger, MD v. Cooley Dickinson Hospital and Cooley Dickinson Medical Group a/k/a Cooley Dickinson Practice Assoc.
Allegation: Breach of contract: $25,000+
Filed: 2/3/17

David Jackson and Elaine Stinson v. David Kaufman, MD; Fred Kim, MD; Phillip Kick, MD; Valley Medical Group, P.C.; and Urology Group of Western New England, P.C.
Allegation: Medical malpractice: $1,375,000
Filed: 2/6/17

HOLYOKE DISTRICT COURT

Ariana Garcia as mother and next friend of Ariana Garcia, a minor, v. Pyramid Management Group, LLC
Allegation: Slip and fall causing injury: $3,300
Filed: 1/20/17

Agenda Departments

‘Sport and Diplomacy’

March 8: Retired U.S. Department of State Foreign Service Officer Hugh Dugan will present “Sport and Diplomacy” at the Center for International Sport Business (CISB) program series, “For the Love of the Games.” The presentation will take place at 7 p.m. in the Lyman and Leslie Wood Auditorium in Sleith Hall at Western New England University. Dugan currently serves as a distinguished visiting scholar and fellow at the School of Diplomacy and International Relations at Seton Hall University. The intersection of sports and diplomacy can be difficult, but rewarding. Dugan will talk about his diplomatic career spanning 32 years, including serving as senior adviser to 11 U.S. ambassadors to the United Nations, and his work to secure adoption of the ancient tradition of the Olympic Truce by the UN General Assembly. This event is free and open to the public, and is sponsored by the Western New England University Alumni Assoc. Established in 2007, the CISB is a forum for the study of the business of sport with an international focus. In addition to the distinguished-speaker program that brings prominent personalities from sport and business to the university community, the CISB organizes a summer seminar-abroad program that takes students to the Olympic Games and the FIFA World Cup.

Caritas Gala

March 11: Mercy Medical Center will present the first annual Caritas Gala at the MassMutual Center in Springfield. Themed “All You Need Is Love,” the inaugural gala will raise funds to expand and enhance Mercy Behavioral Health Care’s Opioid Treatment and Addiction Recovery programs. The major goal of the project is to create a new inpatient step-down treatment program for post-detox services, giving individuals a better chance at long-term recovery. John Sjoberg and Brenda Garton-Sjoberg are the Caritas Gala honorary chairpersons. Sjoberg serves as chairman of the board for Mercy and as vice chairman of the board for Trinity Health New England. Garton-Sjoberg has served as honorary chairperson of Mercy Gift of Light. The Caritas Gala will begin at 6:30 p.m. with a cocktail reception, live entertainment from the band Beantown, and a silent auction. Dinner will be served at 8 p.m., followed by a live auction and dancing until midnight. For more information or to purchase tickets, visit www.mercycares.com/caritasgala.

Difference Makers

March 30: The ninth annual Difference Makers award program, staged by BusinessWest, will be held at the Log Cabin Banquet & Meeting House. The winners, profiled in the Jan. 23 issue and at BusinessWest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One. Tickets to the event cost $65 per person, with tables of 10 available. To order, call (413) 781-8600, ext. 100. Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Details on the event will be published in upcoming issues of the magazine. Sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.

‘Mini Golf in the Library’

April 7-8: Friends of the Holyoke Public Library will host its second annual “Mini Golf in the Library” fund-raiser on the weekend of April 7-8. Hole sponsors and event sponsors are now being recruited. At last spring’s event, more than 250 players putted their way through five levels of the Holyoke Public Library building, laughing and enjoying unique obstacles added by enterprising hole sponsors. Funds raised help the Friends of the Library support library programs and resources, especially those for children and youth. Sponsors will be publicized and thanked in local media, social media, and the library’s website in connection with this event. Logos of sponsors will be printed on the scorecard given to each player. Names of sponsors will be displayed in the library, ranked by level of sponsorship. Sponsors will be invited as guests to the Friday-evening cocktail party, with the opportunity to preview (and play through) the course. In addition to event sponsors and hole sponsors, the event planning committee, chaired by Sandy Ward, is seeking donors of in-kind services and items for a silent auction to be held during the Friday cocktail party. Hole sponsorships start at $250. Those who wish to sponsor (and decorate) one of the 18 holes are encouraged to act quickly, as holes are being sold on a first-come, first-served basis. Event sponsorships are available at five levels ranging from $250 to $1,000. An exclusive title sponsorship is possible at $2,500. For more information, visit www.holyokelibrary.org/aboutfriendsgolf.asp or e-mail Sandy Ward at [email protected].

Daily News

SPRINGFIELD — The health information technology program at Springfield Technical Community College was awarded accreditation, a big step forward for an area of study that can help hospital workers like Pamela Rau advance in their careers.

Rau, 53, of Southampton, worked at Shriners Hospitals for Children in Springfield for more than 20 years when she decided to seek an associate degree in health information technology from STCC. She needed the diploma to continue working as a supervisor in health information management. Rau was part of the first graduating class in June.

“It was interesting because what I learned on the job coincided with what I learned in school,” Rau said. “And the things I learned in school helped me grow in this position in my job. I was very impressed with the program.”

Her next step is to take a certification exam to become a Registered Health Information Technician (RHIT). She also hopes to earn a bachelor’s degree in health care administration. But her academic journey started with STCC’s Health Informatics and Information Management (HIIM) program, which awards degrees in health information technology. On Dec. 20, the two-year-old program received accreditation from the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM).

Accreditation, a tool for assuring academic quality, shows that the program meets a certain minimum standard. A graduate of the accredited HIIM program at STCC becomes eligible to take professional certification exams.

Tracey A. McKethan, department chair and professor of health information technology, said the program went through a rigorous process involving an on-site review by accreditors and met 33 standards. “There are no other programs like this in Western or Central Mass. or in Northern Conn.,” McKethan said, noting that STCC’s program has a 100% graduation rate.

The HIIM program prepares students, who are awarded degrees in health information technology, for certification and practice as registered health information technicians. The program has transfer agreements with four-year institutions, which means students can apply their credits from STCC to pursue bachelor’s degrees. Master’s programs also are available.

The technicians typically work at hospitals, nursing homes, long-term care facilities, mental health centers or large medical practices. As the custodians of patient medical records, the technicians must be able to translate complex data into understandable, interesting and simplified information for the general public.

“It’s a growing field,” McKethan said. “With more regulations being pushed out by the government and insurance companies, you really need these highly skilled, credentialed people in certain positions at hospitals and larger practices.”

For more information, call the admissions office at (413) 755-3333 or visit www.stcc.edu/apply. Fall applications are due by April 30.

Daily News

BOSTON — The Baker-Polito administration recently announced it is awarding contracts to programs in Pittsfield, Lowell, and Salisbury to support and expand residential substance-use-disorder treatment for women in Massachusetts. The contracts will fund 60 long-term, residential treatment slots that, when operational, will provide services to approximately 240 women each year.

“The opioid and heroin epidemic has tragically impacted too many people and communities in our Commonwealth, and we are committed to helping those struggling with addiction,” said Gov. Charlie Baker. “Support for these residential treatment slots underscores not only our comprehensive approach to addressing the opioid epidemic, but also adds to the investment we’ve already made to strengthen our treatment and recovery infrastructure.”

Since coming into office in 2015, the Baker-Polito administration has increased spending on addiction services by 50%, from $120 million to $180 million, and has added more than 500 substance-use treatment beds to the system.

“As the Commonwealth continues to fight the opioid and heroin epidemic from all angles, our administration is pleased to announce these contracts for communities in need,” said Lt. Gov. Karyn Polito. “We will keep investing in this public-health crisis and partnering with communities in every corner of the state to offer resources and treatment for those struggling with this horrific epidemic.”

The $1.75 million in annual funding awarded to the three programs was based on a competitive procurement and will support expansion of one existing and two new programs. The funded programs are:

• The Brien Center/Seymour House, Pittsfield: funding to create a new, 17-bed program serving the needs of pregnant or post-partum women.

• Megan’s House, Lowell: funding to support 28 beds in its existing program serving the needs of young women, ages 18-25. This new funding will ensure greater access to treatment for women without health insurance.

• John Ashford Link House/Seacoast Recovery Home for Women, Salisbury: funding to create a new 15-bed program with a focus on serving the needs of women on the North Shore, some of whom are criminal-justice-involved.

Residential treatment programs provide a highly structured and supportive environment to assist each resident’s recovery from substance-use disorders. Programs include individual and group counseling, comprehensive case management, and assistance with skills necessary to maintain a drug- or alcohol-free lifestyle.

Work on each of the funded programs will begin immediately and are expected to be fully operational by the end of June.

Daily News

SPRINGFIELD — Seats are still available for the ninth annual Difference Makers award program, staged by BusinessWest, to be held on Thursday, March 30 at the Log Cabin Banquet & Meeting House in Holyoke.

The winners, profiled in the Jan. 23 issue and at businesswest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One.

Tickets to the event cost $65 per person, with tables of 10 available. To order, call (413) 781-8600, ext. 100.

Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Event sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.

Daily News

NORTHAMPTON — Elizabeth Daley, a 20-year veteran in the public and private accounting sector and a 10-year employee of Webber and Grinnell Insurance, has been named Finance manager at the agency.

Daley is also concurrently pursuing her SHRM-CP certification in human resources from Westfield State University School of Graduate Studies. She will oversee accounting, finance, and human resources.

“Elizabeth has been a great asset to our organization for many years, and it’s nice to fill this position from within the agency,” said company President Bill Grinnell. “The fact that Elizabeth has chosen to earn her Society for Human Resource Management certification is a professional distinction that sets her apart and further elevates both her own and the agency’s credentials.”

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HOLYOKE — The Dowd Insurance Agencies announced that David Griffin Jr. has been promoted to vice president. Griffin is based out of the Holyoke office and works with the other branches based in Hadley, Southampton, Ludlow, and Indian Orchard.

“The Dowd Insurance Agencies is the oldest family-owned agency in Massachusetts,” said David Griffin Sr., “and I am very proud that my son has chosen to continue that legacy of family leadership. We look forward to the future with a strong management team in place. Now a part of that team, Dave earned his place by honing in on his sales and customer-service skills and adding responsibilities that benefit our internal team and our customers.”

Griffin began his role as vice president this past December and looks forward to continuing to grow the organization through new-business development, strategic initiatives, operational efficiency, and managing the firm’s use of technology.

“Dave has grown considerably in his evolving role here at Dowd,” said John Dowd Jr., president and CEO of the Dowd Insurance Agencies. “While sales is his primary function, his aptitude and enthusiasm for technology has been a welcome skill set for our agency, and he is now in charge of IT here at Dowd. Dave has demonstrated a command of these responsibilities in a relatively short period of time. We decided it was time to make him an officer of the corporation where he can interact regularly with senior management and help manage the overall direction of the agency going forward.”

David Griffin Jr. has been a member of the Dowd team since June 2009. He began his career in the insurance industry as a property and casualty underwriter for Liberty Mutual with stops in Schaumburg, Ill. and Charlotte, N.C., before coming back to Western Mass. He is a 2007 graduate of Bentley University in Waltham, where he earned his degree in finance, and he received his designation as a certified insurance counselor in 2014. Currently, Griffin is an active member of the community, serving on the boards of directors for the Holyoke Rotary Club, the Sisters of Providence Health System (foundation board), and Wistariahurst. Additionally, he also supports the United Way of Pioneer Valley as a member of the resource development committee.

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SPRINGFIELD — Seats are still available for the ninth annual Difference Makers award program, staged by BusinessWest, to be held on Thursday, March 30 at the Log Cabin Banquet & Meeting House in Holyoke.

The winners, profiled in the Jan. 23 issue and at businesswest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One.

Tickets to the event cost $65 per person, with tables of 10 available. To order, call (413) 781-8600, ext. 100.

Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Event sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.