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Chamber Corners Departments

1BERKSHIRE

www.1berkshire.com

(413) 499-1600

• July 25: Entrepreneurial Meet Up, 5-7 p.m., hosted by Shire Breu-Hous.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• July 28: The Chamber Island Golf Tournament, 9 a.m. to 5 p.m., hosted by Southampton Country Club, 329 College Highway, Southampton. Sponsored by BankESB, Polish National Credit Union, Finck & Perras Insurance Agency Inc., Taylor Real Estate, Westfield Bank, Applied Mortgage, Green Earth Energy Photovoltaic, and Richards Fuel & Heating Inc. Registration and breakfast at 9 a.m., shotgun start at 10 a.m., Fun Island Feast to end the day. Breakfast and dinner catered by Myers Catering. Come in your best island attire. Cost: $135 per golfer, $540 for a team. Visit www.easthamptonchamber.org for additional information.

• Aug. 9: “Find Your Strength – Know Your Power,” 9:30 a.m., hosted by Williston Northampton School, Reed Campus Center, Dodge Room. Are you curious why you make certain decisions? Do you wonder why some things are naturally easy for you?  Would you like to become more productive in your daily life? Gain an increased self-awareness of your unique strengths and find your natural talents and how to turn them into strengths. Learn how your strengths can enhance your ability to achieve your personal and work-life goals. Register at easthamptonchamber.org or call (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• Aug. 9: StrengthsFinder, 8-9:30 a.m., at the Reed Campus Center — the Dodge Room —at Williston Northampton School, 19 Payson Ave., Easthampton. Sponsored by Tandem Bagel and Williston Northampton. Become aware of the natural ways you think, feel, and behave through this StengthsFinder assessment test. Millions of individuals around the world have taken this test and have discovered how to use their strengths every day. Cost is $25 and includes a light breakfast. Sign up online at holyokechamber.com/events.

• Aug. 16: Chamber After Hours, 5-7 p.m., at Fiesta Café, 305 Main St., Holyoke. Sponsored by bankESB. Business networking event on the patio. Food, networking, and 50/50 raffle. Cost: $10 for members, $15 for non-member guests. Sign up online at holyokechamber.com/events.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• Sept. 13: Arrive@5, 5-7 p.m., hosted by Family Legacy Partners, 48 Round Hill Road, Suite 2, Northampton. Co-host: CheckWriters Payroll. Sponsored by Northeast Solar, Finck & Perras Insurance Agency Inc., and Coldwell Banker Upton-Massamont Realtors. Cost: $10 for members.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• Aug. 14: Annual Golf Tournament, hosted by Crestview Country Club, 281 Shoemaker Lane, Agawam. A portion of the proceeds benefit the scholarship and business grants offered through the 501(c)(3) foundation. Register or sign up for sponsorships at www.ourwrc.com.

Daily News

SPRINGFIELD — Berkshire Bank announced the promotion of Joseph Marullo to senior vice president, Commercial Relationship manager from his current position of vice president.

Marullo will continue to be responsible for growing both commercial and industrial business, as well as commercial real-estate lending. In addition, he will expand relationships with products and services offered through the bank’s other business lines, including cash management, wealth management, insurance, private banking, and retail banking.

Marullo has 15 years of banking experience and has been with Berkshire Bank since 2006. Prior to joining the bank, he held the position of commercial credit analyst with TD Bank, where he received formal credit training.

“For the past 11 years, Joe has been an integral part of the Pioneer Valley commercial team, making significant contributions to the bank’s growth and success in the local market,” said Jim Hickson, senior vice president, commercial regional president.

Marullo holds a bachelor’s degree in finance from Quinnipiac University and an MBA from UMass.

Daily News

NORTHAMPTON — Kelley and Malmborg Investment Consulting Group recently celebrated its one-year anniversary. Motivated by their desire to offer a more client-centered and consultative approach, advisors Jean Kelley and Joe Malmborg transitioned from Florence Bank’s FSB Financial Group late last spring.

With a combined 65-plus years of financial and wealth-management experience, and through their consultative approach, creating personalized solutions, and a fee-based investment process, the pair’s goal is to provide comfort and confidence regarding the decisions their individual and business clients make.

Malmborg has held positions at Fleet Financial Group, MassMutual, Bancnorth Investment Planning, United Wealth Management, and FSB Financial Group. He is an investment advisor representative with Commonwealth Financial Network, an independent broker/dealer. He holds Series 7 (general securities representative) and 65 (uniform investment advisor) securities registrations, as well as licenses in life insurance and long-term care.

Kelley earned the CFM (certified financial manager) certification from Merrill Lynch in 2001. She holds FINRA 6, 7, 24, and 66 securities registrations as an investment adviser representative of Commonwealth Financial Network. She also holds life- and health-insurance licenses with the Commonwealth of Massachusetts and several other states.

Kelley & Malmborg is located in the heart of downtown Northampton at 140 Main St., Suite 400, (413) 584-1805. The firm works with clients within Hampshire County, the Pioneer Valley, and throughout the country. Securities and advisory services are offered through Commonwealth Financial Network, member FINRA/SIPC, a registered investment adviser. Fixed insurance products and services are offered through CES Insurance Agency.

Opinion

Editorial

We’re certain there are some — perhaps many — in this area taking some kind of fiendish delight in the sorrows being visited upon Connecticut’s capital city.

As detailed in several recent reports, Hartford is on the ropes in many respects. It is in financial disarray and near bankruptcy, as Springfield was 15 years ago. Crime is a huge problem, and one that’s getting worse. The insurance industry, which has been the city’s lifeblood (and its identity), continues to downsize. And now, it appears that Aetna, a corporation that means as much to Hartford as MassMutual does to Springfield, will be relocating its corporate offices out of the city.

These are very trying times for the city, and, as we said, it would be easy for people in and around Springfield to exercise some schadenfreude as they read these reports.

After all, the cities have been involved in some form of rivalry for decades now, real or imagined. That famous quip from a Hartford scribe about the Fort being “that sausage restaurant” aside, the cities have measured themselves against one another for some time, even if the comparisons are somewhat unnatural.

Indeed, Hartford is a capital city and remains the insurance capital of the country, if not the world, and home to many more large corporate entities than Springfield. The rivalry has been real, though, and this recent decline in Hartford’s fortunes comes as the needle in Springfield continues to point up — in most all ways.

As skeptical as we’ve sometimes been about the so-called Knowledge Corridor and the practice of putting Hartford and Springfield together in the same sentence and the same marketing materials, such a partnership likely remains the best method for achieving growth in this larger region.”

Indeed, a $950 million casino complex will be opening in just over a year, Union Station is staging a rebirth, a new innovation center is opening downtown, and there appears to be momentum everywhere one looks.

So it’s time to gloat. Only, it isn’t.

As skeptical as we’ve sometimes been about the so-called Knowledge Corridor and the practice of putting Hartford and Springfield together in the same sentence and the same marketing materials, such a partnership likely remains the best method for achieving growth in this larger region.

As we’ve noted before, in this era of supercharged competition for jobs and companies, numbers are all-important. Springfield’s numbers — and its overall image — may be improving, but to compete with other states and metropolitan regions, it can’t rely on its numbers (or its improved health) alone.

But putting Springfield’s numbers together with Hartford’s is only part of the story. The cities — and the region as a whole — needs to be an appealing landing spot, especially for the young people who are increasingly dominating the workforce. And at present, Hartford is becoming increasingly less appealing to that demographic.

Meanwhile, a healthier Hartford bodes better for Springfield and other communities on this side of the border in many ways, including jobs and commerce — most companies near the border do plenty of business on both sides of the line.

So while it might be tempting for those in the 413 to take some kind of satisfaction in Hartford’s woes, that isn’t the attitude we should be taking.

If we want to start calling it the Springfield-Hartford region or the Springfield-Hartford corridor, that’s fine, but Western Mass. needs a healthy Connecticut capital city if it is going to build on its current momentum.

Chamber Corners Departments

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

July 19: Chamber Nite, 5-7 p.m., hosted by United Cerebral Palsy.

July 25: Entrepreneurial Meet Up, 5-7 p.m., hosted by Shire Breu-Hous.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

June 29: Business After Hours, 4:30-6:30 p.m., hosted by Valley Blue Sox, Mackenzie Stadium, Holyoke. Game time: 6:35 p.m. Cost: $10 for members, $15 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

June 28: Speaker Breakfast: “Why Ping-pong Tables Do Not Define Your Business Culture,” 7:30-9 a.m., hosted by Williston Northampton School, 19 Payson Ave., Easthampton. Featured guest speaker: Tim Retting of Cincinnati-based InTrust. Sponsored by BusinessWest, Easthampton Savings Bank, Finck & Perras Insurance Agency Inc., Innovative Business Systems Inc., United Personnel, and Williston Northampton School. Cost: $25 for members, $30 for non-members.

July 13: Networking by Night featuring the Oxbow Water Ski Team, 5-7 p.m., hosted by Oxbow Marina, Old Springfield Road, Northampton. Sponsored by BusinessWest, Fleury’s Outdoor Equipment Inc., and American Boat Restoration. Cost: $10 for members, $15 for non-members.

July 28: The Chamber Island Golf Tournament, 9 a.m. to 5 p.m., hosted by Southampton Country Club, 329 College Highway, Southampton. Sponsored by BankESB, Polish National Credit Union, Finck & Perras Insurance Agency Inc., Taylor Real Estate, Westfield Bank, Applied Mortgage, Green Earth Energy Photovoltaic, and Richards Fuel & Heating Inc. Registration and breakfast at 9 a.m., shotgun start at 10 a.m., Fun Island Feast to end the day. Breakfast and dinner catered by Myers Catering. Come in your best island attire. Cost: $135 per golfer, $540 for a team. Visit www.easthamptonchamber.org for additional information.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

July 12: Arrive@5, 5-7p.m., hosted by Three Sisters Sanctuary, 188A Cape St., Goshen. Sponsored by BusinessWest. Cost: $10 for members.

Sept. 13: Arrive@5, 5-7 p.m., hosted by Family Legacy Partners, 48 Round Hill Road, Suite 2, Northampton. Co-host: CheckWriters Payroll. Sponsored by Northeast Solar, Finck & Perras Insurance Agency Inc., and Coldwell Banker Upton-Massamont Realtors. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

July 13: 40th annual Pancake Breakfast, 7-11 a.m., hosted by South Middle School, 30 West Silver St., Westfield. Premium event sponsor: Baystate Noble Health; youth camp sponsor: MedExpress Urgent Care; sausage sponsor: BMC HealthNet Plan; media sponsors: BusinessWest, the Westfield News; placemat sponsor: Appalachian Press; ticket sponsor: Puffer Printing; coffee sponsor: Dunkin Donuts, Mayor Brian Sullivan. This is a community event. Attractions include a bounce house, face painting, fire engine, music, live broadcast with WSKB 89.5 FM, and vendor bingo (win a $50 restaurant gift card).  Vendor tables are available: $75 for chamber members, $100 for non-chamber members (you must provide your own table). Cost: $6 for adults, $5 for seniors, and $3 for kids under 12. You may purchase tickets at the event or by visiting www.westfieldbiz.org.  For more information, to volunteer, and/or to reserve a tabletop, call Pam at the chamber at (413) 568-1618.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 755-1310

July 20: Annual Golf Tournament, 11 a.m., hosted by Crestview Country Club, 281 Shoemaker Lane, Agawam. Registration and practice greens open at 11 a.m., followed by lunch and a shotgun start at 12:30 p.m. The day concludes with a reception, buffet dinner, and awards ceremony. Cost: $600 per foursome, $150 for individual golfers. Sponsorship opportunities are available. Register online for events at www.springfieldregionalchamber.com or e-mail [email protected] for more information.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
springfieldyps.com

July 20: July Third Thursday, 5-7 p.m., hosted by Dockside Restaurant at Brunelle’s Marina, 1 Alvord St., South Hadley, in partnership with Northampton Area Young Professionals and Young Professionals of Amherst.

Daily News

WILBRAHAM — The East of the River Five Town Chamber of Commerce (ERC5) awarded its inaugural Business of the Year honor to the Gaudreau Group.

The award recognizes an ERC5 business or organization that has made an outstanding contribution to the Massachusetts communities of Longmeadow, East Longmeadow, Wilbraham, Hampden, and Ludlow. In addition to exhibiting a commitment to excellence, the chamber said, the Gaudreau Group has made the Five Town footprint a better place to live.

“We are deeply honored to be the inaugural winner of this award. Everyone at the Gaudreau Group cares about the communities we serve. We’re proud of our efforts to make Western Mass. a better place to live and work,” said Jules Gaudreau, president of the Gaudreau Group.

Founded in 1921 and headquartered in Wilbraham, the Gaudreau Group is a fourth-generation, family-owned, independent insurance and financial-services firm that employs 30 professionals and insures more than 6,000 businesses and families in 14 states.

Community Spotlight Features

Community Spotlight

 

Doug Stefancik

Doug Stefancik says Ludlow’s status as a safe, clean, middle-income community makes it an attractive spot to live or do business.

When it comes to economic development in Ludlow, the sprawling project known as Ludlow Mills has been the lead story for several years. But it’s far from the only story, Douglas Stefancik said.

“We do need economic development, and we take it seriously,” said Ludlow’s town planner. “We look to businesses for tax revenue and jobs. And anytime we can get a new business in town, it enhances the entire area.”

A good deal of that movement has occurred at Ludlow Mills since Westmass Area Development Corp. purchased the site six years ago. Since that time, it has attracted $127 million in public and private investment.

The State Street property encompass a sprawling complex of more than 60 buildings set on 170 acres, and Westmass predicts that, over the next 15 years, more than 2,000 new jobs will be created and retained there, and more than $300 million will be spent in private investments.

The majority of buildings that make up the heart of Ludlow Mills were built between the 1870s and 1920s by Ludlow Manufacturing and Sales Co. From the 1860s through the 1970s, it made cloth, rope, and twine out of Indian-grown jute, flax, and hemp, employing about 4,000 people in its heyday.

Today, the complex is a growing mixed-use complex and home to many small businesses, including Iron Duke Brewery, which opened in a 3,000-square-foot space in December 2014, including a taproom that draws big crowds to the site.

But the jewel so far is HealthSouth Rehabilitation Hospital of Western Massachusetts, which opened a $28 million acute-care facility on the grounds four years ago, marking the beginning of the revitalization of the largest brownfield mill-redevelopment project in New England, and keeping 75 to 100 jobs in Ludlow.

On the heels of that project, WinnDevelopment, which specializes in housing and mill redevelopment, is in the final stages of a $24.5 million adaptive reuse of Mill 10 that will include 75 apartments for seniors, most subsidized but a few market-rate. Winn is also working on a $60 million conversion of Mill 8, which features the town’s iconic clock tower to a mixed-use complex of market-rate apartments with commercial, retail, and office space on the first floor.

“Winn has been first-class professionals all the way,” Stefancik said. “We’re excited about what they’ve done with Mill 10 and what we expect them to do with Mill 8.

“We’re also finishing up a riverwalk project, with public-safety improvements, lighting, trash receptacles, historical and interpretive signage, and benches,” he went on, describing a project that has drawn well over $1 million in funding to date. “Having walked it a few times, it’s fantastic. Overall, we continue to see the evolution down there. It’s a 20-year project, and we’ll continue to see development happen in phases.”

On the Rise

Nearby, the East Street corridor has been attracting more small restaurants, mom-and-pop shops, and convenience stores. Long a fertile ground for insurance agencies, banks, hair salons, bakeries, and other small businesses, “there’s a good, healthy mix there,” Stefancik said. “We just had a lady open a cupcake bakery down in that area, and someone is looking to open a yogurt shop. We continually have interest in the storefront businesses down there.”

He said business activity has been healthy, with 33 changes of occupancy in 2016, following 37 in 2015. “We see a good amount of businesses coming in,” he noted, before taking a stab at explaining why.

“I think we’re a classic middle-income community that’s safe and clean,” he said, adding, “the process for going through permitting is simple. The permitting on the mill site is more of an expedited permit, and we have similar processes and procedures for other types of businesses.”

That’s true, he said, for both a change in ownership in a small, storefront business or a new build from the ground up. “The Planning Board has been good about working with developers to make sure the plans are as close to approvable as possible when they come before them. And I don’t think our rules and regulations make people jump through hoops; I think they’re straightforward and fair.”

Stefancik said Ludlow also approves many special permits for home-based businesses, 18 last year. “These can be anything from a landscaper to someone doing an Internet business.”

Ludlow Mills

WinnDevelopment plans to turn Mill 8 at the Ludlow Mills into a bustling mixed-use complex.

But they’re less visible than storefront businesses that continue to proliferate, such as recent East Street additions like Corner Café, BlueWater Sushi, Casa Pizzeria, Family Pawn, and Treasures of the World.

Meanwhile, the Planning Board recently approved the town’s third solar array, a 1.8-MW installation owned by Eversource on Chapin Street. That joins a town-owned, 2.6-MW photovoltaic system on a capped landfill on Holyoke Street, and a privately owned, 3.8-MW installation on Center Street.

Residential development has been steady as well, with a 13-lot subdivision on Maria’s Way, a 20-lot project on Cislak Drive, and a 35-lot subdivision at Parker Lane Extension. Meanwhile, HAPHousing is planning a 40-unit affordable-housing project on Fuller Street that has run into neighborhood opposition, but is moving through the approval process.

Out and About

Recreation is typically the third pillar of a healthy community, and Ludlow planners have their eyes on a few projects, like a dog park at Camp White on the north side of town.

“The dog park committee has finalized a design for the plan with Berkshire Design Group,” Stefancik said. “It’s one of these amenities that people in town have been asking for. So we researched our area, and Camp White allows passive recreation. A lot of other parks in town are filled to capacity with sports fields, so it’s hard to fit something like that in. For a dog park, we’re looking at one or two acres, if not more.”

The town also continues to look for open space to develop a new complex of sports fields, and is exploring the construction of a new elementary school to replace Chapin Street Elementary and also possibly Veterans Park School. For the older set, a committee is studying the potential for a brand-new senior center or retrofitting the existing center on Chestnut Street.

Finally, Ludlow officials are finalizing the design of a reconstruction of Route 21, Center Street, though the center of town, from Beachside Drive to Sewall Street. “There will be a turning lane in the middle, and pedestrian improvement, with sidewalks where there are none now,” he said. “The end result will be a big improvement to that area.”

Improvement is the name of the game for the Planning Department in any town, and Stefancik says Ludlow has plenty of reason for optimism.

“A lot of good things are going on,” he told BusinessWest. “We’re excited about the momentum, especially with the Ludlow Mills project and the impact that will have on the whole community.”

Joseph Bednar can be reached at [email protected]

 

Ludlow at a glance

Year Incorporated: 1774
Population: 21,103 (2010)
Area: 28.2 square miles
County: Hampden
Residential Tax Rate: $18.13
Commercial Tax Rate: $18.13
Median Household Income: $53,244
MEDIAN FAMILY Income: $67,797
Type of Government: Town Council; Representative Town Meeting
Largest Employers: Hampden County House of Correction; Massachusetts Air National Guard; Kleeberg Sheet Metal Inc.; R&C Floral Inc.
* Latest information available

 

 

Business of Aging Sections

Aging in Place

Suzanne McElroy

Suzanne McElroy says it’s important to match a family with the right caregiver to ensure there’s a comfort level on both sides.

As the Baby Boom generation continues to advance into the golden years, the demand for home care continues to rise, as families embrace a model that keeps seniors stay in their homes while helping them with everyday needs. That means the need for qualified caregivers is rising, too — and it’s not always easy to find them.

Home care is a far cry from, say, plumbing, Suzanne McElroy says. Sure, both careers require specialized skills, but not a lot of plumbers are turned away because they just don’t … feel right.

“I’ve often tried to compare this to other industries, and you can’t,” said McElroy, owner of Home Instead Senior Care in Springfield. “A plumber can come in and fix your pipes, and you don’t have to worry about what they look like or smell like, or how they talk; they just come in and fix your pipes. But I’ve had caregivers rejected for silly things, like a tattoo in the wrong place, or things I’m not legally able to consider, like age, race, or religion.”

Paul Hillsburg, owner and president of Amada Senior Care in West Springfield — who left financial services for a career in this fast-growing field — has observed similar difficulties matching caregivers to families, starting with his own life.

“I saw the challenges we had with my mom in finding qualified caregivers,” he said, noting that she utilized home care in the early stages of her dementia. “My dad fired the first seven. I realized that was an important part of providing care in the home — the personalities need to match. So we take a personalized care approach.”

After all, McElroy said, she has to consider things from the family’s perspective, and why they need a certain comfort level with someone who will be spending lots of time in the home. “It’s not like fixing pipes and leaving; they’re going to be staying and sitting with your mom.”

SEE: List of Home Care Options

The problem, both she and Hillsburg, noted, is that the challenge of making those matches, plus the surge of Baby Boomers into their senior years — around 10,000 are turning 65 every day, on average — are ratcheting up the pressure on home-care agencies to find and retain talent.

“More and more people want to stay at home, and hospitals are actually suggesting home care during discharge,” Hillsburg said. “People want to age in place, to be at home, where their family can come and visit, and where they feel more comfortable.”

Home-care services run the gamut from companionship and household help to assistance with ambulation and medical needs, and the popularity of this option continues to grow, creating worries that demand will eventually outstrip the number of qualified caregivers. That means competition among agencies, which are bringing myriad tools to bear with the goal of helping seniors live as independently as possible.

The Right Choice?

McElroy, who has lectured many times on the topic of choosing a senior housing plan, outlined several considerations that families must discuss, including:

• Physical needs, including activities of daily living — from shopping, cleaning, cooking, and pet care to more intensive help with bathing, ambulating, and eating — and medical needs, which could arise from a sudden condition, such as a heart attack or stroke, or a more gradual condition that slowly needs more care, such as Alzheimer’s disease.

• Home maintenance. “If you’re living alone, your current home may become too difficult or too expensive to maintain,” she noted. “You may have health problems that make it hard to manage tasks such as housework and yard maintenance that you once took for granted.”

• Social and emotional needs. As people age, their social networks may change, with family and long-time friends no longer close by, and neighbors moving away or passing on. At the same time, they may no longer be able to drive and have no access to public transportation. The desire to be around a community of friends and take part in social activities may be paramount.

• Financial needs. “Modifying your home and long-term care can both be expensive, so balancing the care you need with where you want to live requires careful evaluation of your budget.”

The answers to these questions may very well point to assisted living as a better option than home care, but others may be able to age in place, accessing home-care services to better manage activities of daily living, while still enjoying the comfort and security of a residence they have lived in for years or decades.

Aging in place is a less effective senior-housing option once your mobility is limited. Being unable to leave your home frequently and socialize with others can lead to isolation, loneliness, and depression. So, even if you select to age in place today, it’s important to have a plan for the future when your needs may change and staying at home may no longer be the best option.”

“You may also be able to make home repairs or modifications to make your life easier and safer, such as installing a wheelchair ramp, bathtub railings, or emergency response system,” McElroy said.

Home care is a good option, then, for people who can access transportation; live in a safe neighborhood and in a home that can be modified to reflect changing physical needs; don’t have an overwhelming burden of home or yard maintenance; have physical or medical needs that don’t require a high or specialized level of care; and, perhaps most important, have a network of nearby family, friends, or neighbors.

“Aging in place is a less effective senior-housing option once your mobility is limited,” she added. “Being unable to leave your home frequently and socialize with others can lead to isolation, loneliness, and depression. So, even if you select to age in place today, it’s important to have a plan for the future when your needs may change and staying at home may no longer be the best option.”

Individuals and families who do choose home care, Hillsburg said, still have to overcome that initial reluctance to invite a stranger into their home.

“When I meet clients, I do my own personal assessment, trying to link their personalities with the personality of the caregiver,” he explained. “And when the caregiver goes to the family’s home for the first time, I meet them there and introduce them to the family, make sure there’s a comfort level there.”

Hillsburg said his company, part of a national network of Amada franchises, also performs extensive background screening — credit history, DMV records, criminal records, sex-offender registries — to ensure client safety, and also assists people trying to figure out how to pay for care, whether that’s a long-term care policy, veterans’ benefits, reverse mortgages, even life-insurance policies that can be sold back, swapping death benefits for current care.

Paul Hillsburg

Paul Hillsburg says the biggest challenge for home-care companies is finding and retaining quality caregivers in an increasingly competitive arena.

But to build a team of reliable caregivers at a time when the competition for talent is becoming fiercer by the month, a company has to make sure they’re paid well and happy in their jobs, he told BusinessWest.

“It’s a very, very competitive field. The biggest challenge going forward is going to be finding and retaining good, quality caregivers. That’s why we provide 20 hours of free training, or more, if they want it, to all our caregivers, and we pay them while they’re in that training,” he explained. “They want to be treated like a person and respected.”

Cost is still a major consideration for families, McElroy said, especially when agencies have to pay their caregivers competitively. While lower-income services are available through Medicaid and MassHealth, home care still isn’t within reach of everyone who needs it. “That’s only going to change in importance when enough people feel this pain, or the right people feel this pain.”

High-tech, High-touch

At the same time, Hillsburg said, home care continues to absorb technological advances that make it easier for families and companies to assess results, from an online portal Amada offers called Transparent — which allows families to see which duties a caregiver has performed — to a GPS system that lets the company know whether caregivers show up at the right place and time.

Meanwhile, the company’s Discharge Admissions Reduction Team (DART) works with care managers to negotiate transitions between hospital and home care with the goal of reducing hospital readmissions.

“The need for care is going to continue to increase for the next 30 years before we hit the end of the Baby Boom generation,” Hillsburg said by way of explaining the ways companies are honing their services to meet the needs of this population.

Still, at the end of the day, McElroy said, families are most concerned with whether the caregiver increased their loved one’s quality of life. She recalled one client who requested someone versed in quilting, to help her thread needles and otherwise allow her to continue enjoying her favorite pastime.

“That’s the heart of what we’re doing. Yes, we’re helping them out of bed and into the shower, but if we can help someone live the live they want, that’s what’s driving the spirit of our business,” she explained. “It’s hospitality; it’s customer service. You have to love what you’re doing. You have to love the mission and love the work.”

After all, “whenever I have someone raving about a caregiver, it’s not because they came in for a few hours and got the job done; it’s because they made a difference in someone’s life,” McElroy said. “They can be doing the grossest thing ever, but when they leave, if the person takes their hand and says, ‘I don’t know what I would do without you,’ they’re flying. They can’t wait to go back.”

Joseph Bednar can be reached at [email protected]

Health Care Sections

Home Is Where the Asthma Is

A

Sarita Hudson

Sarita Hudson says treating asthma patients is a frustrating exercise if they’re just returning to homes filled with environmental triggers.

nyone who has experienced an asthma attack, the chest-tightening, often panicky feeling of not getting enough air into the lungs, knows it’s not a matter to take lightly. Yet, it remains one of the most common medical conditions in Massachusetts, affecting some 10% of Massachusetts residents, according to the state Department of Public Health.

In Springfield, it’s even worse, with rates approaching 18%, making it one of the most asthma-aggravating cities in the U.S.

“Nearly one in five kids in Springfield has asthma, and the rate for adults is almost the same,” said Sarita Hudson, director of Programs and Development for Partners for a Healthier Community (PHC). “And we have health inequities when it comes to asthma — Latinos and the black community are more heavily impacted by asthma and more likely to end up in the hospital and the emergency room.”

This is more than an individual health issue, she noted. When kids miss school days because of asthma, their absenteeism can lead to poor academic performance. When parents have to stay home with them, they miss work, with all the financial implications that entails. Multiplied over hundreds of homes, that’s a region-wide economic and quality-of-life impact.

The region’s air quality is a factor, but so are its aging homes, Hudson noted.

“Springfield has old housing stock — more than 86% of the homes were built before 1978, and 40% were built before 1940,” she said, adding that elements of these homes, ranging from mold and moisture to rodents and poor ventilation, can trigger or exacerbate asthma attacks.

For the past decade-plus, the Pioneer Valley Asthma Coalition, a program of PHC, has worked with families to educate them about asthma triggers in the home, and has gone into schools to push environmental changes, like greener cleaning supplies.

“This is a nationally proven best practice,” she said. “The CDC recommends education around these problems with the goal of reducing ER and hospital visits. The problem is, for some of those kids, you can make behavioral changes — take care to keep pets out of the bedroom, wash bed covers — but there’s still a hole in the roof causing mold, or a pest problem. Or there are ventilation issues; they’re not getting good air supply. It’s a structural problem. So you can educate them, treat them, help them, but they’re going back to an unhealthy home.”

That’s about to change for hundreds of Springfield-area residents who will soon take part in a program, first modeled in Baltimore by the Green & Healthy Homes Initiative, that pays for home improvements specifically related to asthma control — mold and moisture remediation, pest control, ventilation and air quality, removal of carpeting that harbors dust and other allergens — with the goal of keeping asthma sufferers out of the hospital.

“The Pioneer Valley Asthma Coalition has looked at ways people are impacted by asthma, looked at ways we can reduce hospitalization and healthcare, reduce impacts on families, and keep people healthy,” Hudson said. “We’ve done work around outdoor and indoor air quality and worked with the school district here. Now we want to work on the homes.”

Risk and Reward

The intriguing aspect of the project, known as Pay for Success, is how it’s funded. Calling the model a “social-impact bond,” Hudson said private investors will pay the up-front costs to perform interventions for 600 families — 200 families a year over three years. Revitalize CDC and the Springfield Office of Housing are among the partners which will oversee the home improvements.

“If we show impact — if we do what we say we’re going to do, which is reduce healthcare utilization and healthcare costs and keep people healthier — the investors are paid back by the healthcare system: Health New England, the state Medicaid office, Mass Health,” she explained, noting that financing details are still being worked out. If it works, it’s a way for investors with a bent toward social good to earn a return — Hudson said between 3% and 7% is the goal — on their investment in a total stranger’s home and health.

It’s an innovative example of the intersection between clinical care and community-based care, said Frank Robinson, vice president of Community Relations and Public Health for Baystate Health, one of the program partners. “On the community side, we want to work outside the four walls of the hospital, to do what is necessary to make sure the patient doesn’t come back in. So how do we change our policies to support this prevention work?”

Frank Robinson

Frank Robinson calls Pay for Success an innovative example of the intersection between clinical and community-based care.

Jackie Spain, medical director for Medicaid at Health New England, another project partner, said Pay for Success deals with key housing issues that aren’t usually addressed in the healthcare arena. “The nice thing about this initiative is it finds a way to address those issues up front. It’s hard to get payers, like Health New England and others, interested in paying for housing renovations up front, for a lot of reasons; the savings are likely longer-term, and people change health insurance frequently.”

The downside, she said, is that it’s still unclear how to determine how much someone’s healthcare costs have decreased due directly to the housing improvements. Also, in a world where provider contracts often include shared savings, all providers expect a piece of that savings — so who determines what piece is carved out for the social investor, and when will they be paid?

Those details are still being worked out, Robinson said, but an external evaluation program will address those issues by comparing the families that receive interventions with those that don’t, so the partners will be better able to document where the intervention made a difference.

Spain did note that asthma is an ideal condition around which to launch a program like this because the cost savings can be recorded in the short term, as a patient might go to the emergency room at any time. With something like diabetes — which may result in blindness, amputations, or renal failure — the most significant costs won’t appear for years, maybe decades.

Just Breathe

Pay for Success is certainly not an end-all to the problem of asthma. The American Academy of Pediatrics recommends a number of interventions families can implement with little cost to reduce the risk and severity of asthma, from banning smoking in the home to reducing exposure to dust mites.

For the latter, allergy-proof encasings are available to cover pillows and mattresses, and all bedding should be washed in hot water every week or two. Stuffed toys should be removed from the bedroom, which should be vacuumed and dusted regularly. Dehumidifiers and HEPA filters help as well, although these are a bit more expensive, and pets can easily be barred from the bedroom, which, through all these suggestions, can be turned into a safety zone against asthma triggers.

But other interventions, from extermination services for persistent pest problems to mold remediation; from carpet removal to fixing leaky roofs and plumbing, can be out of reach of low-income families, and that’s where the Pay for Success program promises to make a difference. Once the financial details are finalized and investors lined up, the partners plan to contact the first cohort of beneficiaries. Additional project funding will be provided by the White House’s Social Innovation Fund, with technical assistance from the Green & Healthy Homes Initiative.

“We know the number of people who need help, we have a model deemed to be feasible now, and we’re at the point of starting,” Hudson said. “We’re excited about this partnership; we’ve been working on it more than a year.”

Robinson agreed. “We’re hoping this is a way of getting ahead of the curve and improving how we deliver care,” he told BusinessWest, adding that he hopes to see strong evidence that will make such interventional programs routine, not just a one-off. “It’s an exception to how healthcare currently conducts itself, with some of the risk contracting, but it’s a different way of looking at social determinants and not just medical procedures.”

And if more Springfield-area families find some relief from their asthma, plenty of regional healthcare stakeholders will be breathing a bit easier. u

Joseph Bednar can be reached at

[email protected]

Sections Technology

Human Touch

NetLogix President Marco Liquori

NetLogix President Marco Liquori

Information-technology solutions providers can easily get lost in a maze of technical jargon, but that’s the last thing Marco Liquori wants to throw at customers. Instead, the technicians at his 13-year-old company, NetLogix, are trained to communicate clearly with clients about their network needs — and then meet those needs, in the background, so businesses can focus on growth, not computer issues. A recent customer-satisfaction report suggests the Westfield-based firm is doing something right.

When Marco Liquori talks about how his IT company, NetLogix, sets itself apart, he doesn’t go right into technical jargon. In fact, he tries to avoid it.

“We have some business savvy; we’re a small business ourselves,” he told BusinessWest. “We take that knowledge to our clients, and, when we do talk to them, it’s not geek-speak, but business recommendations in plain English.”

That’s actually one of the points on a list he’s prepared called “10 Things We Do Better.” Some of them — delving into areas like network security, budgeting for IT services, and the difference between proactive maintenance and reactive response — get into the nitty-gritty of NetLogix’s services, but many are common-sense goals that wouldn’t be out of place in companies in myriad industries.

Take phone calls, for instance. “We answer our phones live and respond quickly,” he said, noting that callers will always get a human being, not a recording or voice mail, and those calls are followed up by a technician within the hour — actually, the average is 12 minutes.

Those touches are part of the reason why a third-party monitoring system, SmileBack, which tracks customer satisfaction for companies, reported that NetLogix scored a 99.4% favorable rating from clients in 2016 — the highest customer-satisfaction score it recorded last year.

netlogixbuilding

“That’s unheard-of in our industry; our competitors are unable to say that,” Liquori said. But it’s not a surprise, he added; it’s a goal the company works toward. “Our techs are incentivized to get high satisfaction scores; they’re compensated not on billable hours, but on efficiency and customer satisfaction.”

Of course, part of achieving high satisfaction scores is actually getting the job done, and this is where a shift in the company’s strategy several years ago has paid dividends and grown the Westfield-based firm — which Liquori describes as a network-management, cloud, and systems-technology integrator providing end-to-end solutions for clients — to a 12-employee operation, and why his plans to keep expanding the company look promising indeed.

Entrepreneurial Itch

Liquori had worked for several other computer and IT companies — “value-added resellers was what we called them back in the day” — but business wasn’t great in the years following the dot-com bust. In 2004, the firm he was working for decided to take his business in a different direction, focusing more on application development. In the transition, Liquori decided to set out on his own — even in that tough economic climate.

“I was on my own for a year, but we grew, slowly and steadily, and we’ve been growing ever since,” he told BusinessWest. “We were originally a break-fix service — when people had issues, they would call us, and we’d go out and fix them.”

During that time, he was developing a book of business focusing on a handful of industries in which NetLogix still specializes today, including insurance agencies, law firms, medical and dental practices, and professional services like accounting firms. But the business model needed tweaking.

We try to understand each client’s business need for technology and address it. We help them overcome challenges they may have with some new technology or new processes.”

“It was a more reactive model. As an issue occurred, we’d go out and fix the problem, and we’d bill for the time we worked,” he explained. “Over the past few years, we transitioned to a managed-services model that’s more proactive in nature. We’re constantly monitoring every system out there for our clients.”

That encompases everything from preventing cyberattacks and monitoring for malicious activity to installing Windows and third-party application updates to managing firewalls and developing disaster-recovery strategies.

“We try to understand each client’s business need for technology and address it,” he said. “We help them overcome challenges they may have with some new technology or new processes.”

Under the old system, the more hours NetLogix’s technicians worked, the more money the company made. But a managed-services model is a win-win for both sides on multiple levels, he explained. “With this, the overall objective is to make IT spending predictable for the client, which helps them them budget accurately. They pay a fee for unlimited support.”

That’s an advantage over many companies that hold fast to a more reactive model, he said, adding that clients like knowing exactly what they’ll be spending — no surprises — and can focus their energies outside the IT realm, on growing the core functions of their business.

defendingagainstcyberattacks

In fact, the fixed price, all-inclusive support plan includes a commitment to resolve any issues that arise in an expeditious manner. Since everything is included in one price, Liquori explained, NetLogix is highly motivated to use its time wisely and bring each situation to a successful completion — and clients aren’t nickel-and-dimed just at the time they need the most help.

“Our goal is to resolve issues as quickly as possible, and make sure their computers are back up fully and functioning normally as soon as possible,” he said.

But he kept coming back to the firm’s security-first approach. NetLogix’s first task is to evaluate a client’s network and explain any potential risks and exposures, and recommend adjustments to protect the network and client data — which is of massive importance for companies that store patient records or financial information, for example.

“With our full suite of multi-layered security in place, none of our clients were affected by the WannaCry ransomware attack — or any other ransomware,” Liquori said, referring to last month’s worldwide attack targeting computers running the Microsoft Windows operating system, encrypting data and demanding ransom payments to free it. Within a day of the attack, more than 230,000 computers in 150 countries were affected.

“We keep all our engineers constantly trained in the latest technology that’s out there, and constantly go to security seminars and network-security training events,” he went on. “Security is the biggest thing, and we stay on top of it.”

Growth Pattern

At the heart of NetLogix’s services, though, is its strategic IT planning. Liquori said he considers himself a strategic partner with clients, listening first and offering solutions second.

“I really enjoy a challenging technical issue and being able to provide a solution that meets a business objective and saves the customer money by improving efficiencies and improving security,” he told BusinessWest. “Customers may be losing sleep over these things. I enjoy the fact that we can take that burden off them so they can focus on their business.”

Liquori said he’s certainly looking to grow beyond 12 employees, and geography isn’t the barrier it used to be in the IT world. “Most of what we do is remote, so we can work in almost any geographic area,” he explained, adding that the firm covers most of the Northeast. But face time is important, too.

“For our managed-services clients, we will engage with them proactively — quarterly or semiannually, depending on the size of the organization. We will sit with the business owner or office manager for strategic IT planning. We’ll talk about areas where they’re weak or vulnerable, get those adjusted and up to speed. It may be making sure they have a backup recovery solution, or a computer may be out of date, so we plan together for updating their computers to help them stay atop the curve.”

And sleep better at night.

Joseph Bednar can be reached at [email protected]

Chamber Corners Departments

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• July 19: Chamber Nite, 5-7 p.m., hosted by United Cerebral Palsy.

• July 25: Entrepreneurial Meet Up, 5-7 p.m., hosted by Shire Breu-Hous.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• June 17: Third annual Champions of Chicopee 5K and 2-mile walk, starting at the Portuguese American Club, 149 Exchange St., Chicopee. Registration is at 7:45 a.m., and race begins at 9:30 a.m. Cost: $25 per runner/walker, $15 for kids 12 and under. Each participant receives a T-shirt (if registered by June 3) and lunch at the Munich Haus. Part of the proceeds will benefit the National Alliance on Mental Illness (NAMI) in memory of Nathan Dumas of Lucky Design + Media. Sponsored by Munich Haus, PeoplesBank, Holyoke Medical Center, Polish National Credit Union, Westfield Bank, First American Insurance Agency Inc., Insurance Center of New England, and MedExpress Urgent Care.

• June 21: Salute Breakfast, 7:15-9 a.m., hosted by Munich Haus Restaurant, 13 Center St., Chicopee. Cost: $23 for members, $28 for non-members.

• June 29: Business After Hours, 4:30-6:30 p.m., hosted by Valley Blue Sox, Mackenzie Stadium, Holyoke. Game time: 6:35 p.m. Cost: $10 for members, $15 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• June 28: Speaker Breakfast: “Why Ping-pong Tables Do Not Define Your Business Culture,” 7:30-9 a.m., hosted by Williston Northampton School, 19 Payson Ave., Easthampton. Featured guest speaker: Tim Retting of Cincinnati-based InTrust. Sponsored by BusinessWest, Easthampton Savings Bank, Finck & Perras Insurance Agency Inc., Innovative Business Systems Inc., United Personnel, and Williston Northampton School. Cost: $25 for members, $30 for non-members.

• July 13: Networking by Night featuring the Oxbow Water Ski Team, 5-7 p.m., hosted by Oxbow Marina, Old Springfield Road, Northampton. Sponsored by BusinessWest, Fleury’s Outdoor Equipment Inc., and American Boat Restoration. Cost: $10 for members, $15 for non-members.

• July 28: The Chamber Island Golf Tournament, 9 a.m. to 5 p.m., hosted by Southampton Country Club, 329 College Highway, Southampton. Sponsored by BankESB, Polish National Credit Union, Finck & Perras Insurance Agency Inc., Taylor Real Estate, Westfield Bank, Applied Mortgage, Green Earth Energy Photovoltaic, and Richards Fuel & Heating Inc. Registration and breakfast at 9 a.m., shotgun start at 10 a.m., Fun Island Feast to end the day. Breakfast and dinner catered by Myers Catering. Come in your best island attire. Cost: $135 per golfer, $540 for a team. Visit www.easthamptonchamber.org for additional information.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• June 14: Greater Holyoke Chamber of Commerce Year in Review and Award Winner Announcements, 7:30-9 a.m., hosted by Wyckoff Country Club, 233 Easthampton Road, Holyoke. Sponsored by the Greater Holyoke Chamber of Commerce Corporate Leaders. Networking, buffet, and announcement of 2017 Business Person of the Year and the Fifield Volunteer Award winners. Cost: $35. The public is invited to attend. Visit holyokechamber.com to register

• June 21: Chamber After Hours, 5-7 p.m., sponsored and hosted by Slainte Restaurant, 80 Jarvis Ave., Holyoke. Mix and mingle with your friends and colleagues at this casual networking event. Refreshments will be available. Cost: $10 for members, $15 for non-members. Sign up at holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• June 23: “Microsoft Excel: Tips, Tricks & Shortcuts,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. Pre-registration is required; space is limited. To register, visit [email protected]. Cost: $35 for members, $45 for non-members.

• July 12: Arrive@5, 5-7p.m., hosted by Three Sisters Sanctuary, 188A Cape St., Goshen. Sponsored by BusinessWest and People’s United Bank. Special guests: Franklin County Chamber of Commerce, Hilltown CDC, and Shelburne Falls Area Business Assoc. Cost: $10 for members.

• Sept. 13: Arrive@5, 5-7 p.m., hosted by Family Legacy Partners, 48 Round Hill Road, Suite 2, Northampton. Sponsored by Coldwell Banker Upton-Massamont Realtors. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• June 14: June After 5 Connection, 5-7 p.m., hosted by Westfield Bank, 462 College Highway, Southwick. Our kickoff to summer is a celebration with a cookout. Refreshments will be served. There will be a 50/50 Raffle to benefit the chamber’s CSF – Dollars for Scholars fund. Bring your business cards and make connections. Cost: Free for members, $10 for non-members (cash or credit paid at the door). Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 755-1310

• June 14: After 5 on the Riverfront, 5-7 p.m., hosted by Pioneer Valley Riverfront Club, North Riverfront Park, 121 West St., Springfield. Cost: $5 for members, $10 for non-members.

• July 20: Annual Golf Tournament, 11 a.m., hosted by Crestview Country Club, 281 Shoemaker Lane, Agawam. Registration and practice greens open at 11 a.m., followed by lunch and a shotgun start at 12:30 p.m. The day concludes with a reception, buffet dinner, and awards ceremony. Cost: $600 per foursome, $150 for individual golfers.
Sponsorship opportunities are available. Register online for events at www.springfieldregionalchamber.com or e-mail [email protected] for more information.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• June 15: Annual Meeting and Business Grant Drawing, 7-9 a.m., hosted by Chez Josef, Agawam. The event will kick off with the welcoming of new Chairman Frank Palange and the incoming WRC board of directors. Two $500 business grants will be drawn the morning of the event. Guest speaker will be Drew Crandall. Cost: $35 for members, $45 for non-members. For more information and for tickets to this event, call the chamber office at (413) 426-3880 or e-mail [email protected].

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
springfieldyps.com

• June 15: Ninth annual Great Golf Escape, hosted by the Ranch Golf Club. Cost: $95, including lunch and dinner. Registration begins at 10:30 a.m., shotgun start at noon.

• July 20: July Third Thursday, 5-7 p.m., hosted by Dockside Restaurant at Brunelle’s Marina, 1 Alvord St., South Hadley, in partnership with Northampton Area Young Professionals and Young Professionals of Amherst.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

FRANKLIN SUPERIOR COURT

Alayna Macleay v. Franklin Eye Care Associates, LLC d/b/a Eye & Lasik Center
Allegation: Employment discrimination: $35,000
Filed: 5/18/17

HAMPDEN DISTRICT COURT

QualServ Corp. v. Euro Restaurant Group I, LLC d/b/a Wayback Burgers
Allegation: Money owed for goods sold and delivered: $24,813.15
Filed: 5/9/17

Sherri-Ann Wajda p/p/a Zachary McLeish v. First Student Inc. and Viviana Velazquez
Allegation: Negligent operation of a school bus causing injury to passenger: $3,616.40
Filed: 5/9/17

Kennely Curran v. Vehicle Transport, LLC d/b/a Borgatti Auto, et al
Allegation: Unfair and deceptive acts and practices in sale of used car: $5,000+
Filed: 5/1017

HAMPDEN SUPERIOR COURT

Hoskin & Muir Inc., d/b/a Cardinal Shower v. Scott Bauer d/b/a B & B Glass & Mirror
Allegation: Money owed for goods sold and delivered: $65,119.07
Filed: 5/10/17

Louise D. Hannum v. Tzay J. Chiu, M.D.; John P. Frangie, M.D.; the Cataract & Laser Center West, LLC; and D & G Associates Inc.
Allegation: Medical malpractice
Filed: 5/11/17

Ruben Lagares v. Agri-Mark Inc. and Liberty Mutual Insurance Co.
Allegation: Negligence causing injury: $195,530.92
Filed: 5/12/17

James L. Craig and Christine L. Craig v. Tzay J. Chiu, M.D.; John P. Frangie, M.D.; the Cataract & Laser Center West, LLC; and D & G Associates Inc.
Allegation: Medical malpractice
Filed: 5/15/17

HAMPSHIRE SUPERIOR COURT

Complete Restoration Solutions Inc. v. Historic Round Hill Summit, LLC
Allegation: Money owed for services, labor, and materials: $633,447.63
Filed: 5/4/17

Bercume Construction, LLC v. SVE Associates, et al
Allegation: Breach of coverage, breach of express warranties, breach of implied warranties, negligence: $34,718
Filed: 5/5/17

Latisha Ealy v. Town of Easthampton
Allegation: Negligence; defective stove provided by Easthampton Housing Authority caught fire, causing permanent scarring and emotional distress: $50,000
Filed: 5/5/17

Mitchell A. Schilling v. Dr. Allison J. Bell, Psy.D.
Allegation: Negligence, malpractice: $875,000
Filed: 5/19/17

Modern Office Sections

Move Along

Mike Morin says sales of adjustable sit-stand desks are soaring

Mike Morin says sales of adjustable sit-stand desks are soaring as employers discover their health and wellness benefits.

It’s no secret that workers who struggle to stay healthy and fit can cost employers in myriad ways, from absenteeism to lowered productivity. That’s why more forward-thinking companies are launching wellness initiatives aimed at boosting their staff’s health and — by extension — their morale and job satisfaction. While they can take many forms, these efforts often start with a simple goal: get moving.

Attention, desk jockeys stuck at uncomfortable workstations: Mike Morin feels your pain.

“I’ve had jobs before where you get hired, go to the office and sit down at the computer, and you realize, geez, this is not how I naturally work,” said Morin, marketing and communications coordinator at Conklin Office Furniture in Holyoke. “I’ve had that moment where you step back and realize you’ve been hunched over the desk, staring at a computer screen for two hours.”

Many employers, however, are giving desk workers some relief by installing adjustable sit-stand desks, so employees have the option of working on their feet, which can improve blood flow, reduce tiredness, and avoid the long-term drawbacks of being largely sedentary for eight hours a day.

“People are definitely more concerned about health nowadays, in general and in the workplace,” Morin said. “We offer a sit-stand, height-adjustable desk, and sales are going through the roof with those. People are spending more time at the office — not just at their workplace, but at the home office as well. And they want desks they can stand at.”

One selling point, he said, is giving employees a choice, convincing employers they don’t have to go with a one-size-fits-all mentality. Sit-stand desks can often be incorporated right alongside traditional desks and tables, and can be designed to match the existing décor and furniture in the office.

Lisa Bowler says Baystate takes a holistic approach to employee wellness, as reflected by its wide range of programs to that end.

Lisa Bowler says Baystate takes a holistic approach to employee wellness, as reflected by its wide range of programs to that end.

It’s one way employers are taking a harder look at workplace wellness, incorporating not just equipment, but programs and incentives to keep their workers healthy, reduce absenteeism, and, in theory, lower costs in the long term.

Lisa Bowler, manager of Wellness and WorkLife at Baystate Health, says her employer has offered a raft of wellness benefits for many years, and sit-stand desks are an option many workers have chosen — but emphasized that they’re a very small part of the equation in a system where 60% of employees are clinical staff who are on their feet all day, not behind desks.

“It’s such a vast array of roles and types of jobs … the challenge is, how do we deliver wellness programs that make the most sense?” Bowler noted. “We offer a whole host of programs — a great variety — and we provide those resources to support our employees’ health and well-being because we know, in many ways, that contributes to a healthy organizational culture and also makes for a great place to work.”

Lisa Verville would agree. As Human Resources director for the O’Connell Companies in Holyoke, she has overseen a formal wellness committee launched two years ago that partners with Blue Cross Blue Shield (BCBS) to offer wellness-related apps, challenges, and incentive progams where not only employees, but their spouses can earn money for reaching activity and fitness goals. Employees are also reimbursed up to 75% for annual gym memberships.

The O’Connell Companies have always had a culture of caring about their employees,” Verville said. “This is another facet of that — making employees aware of things they can do and listening to what they want, and trying to provide resources that make the healthy choice the easy choice.”

Culture of Health

Mary Ellen Shea, Marketing manager at O’Connell, told BusinessWest that wellness efforts at the firm stretch back well before the formal committee. “There’s always been a culture of health,” she said, “but now I feel it’s been ramped up.”


SEE: List of Office Furniture Dealers in the Area


Employees earn points through the BCBS partnership for walking, hydration, and nutrition challenges, as well as completing online workshops, scheduling wellness visits, and other tasks.

“It encourages a holistic approach,” Verville said, noting that employees were surveyed on the types of programs they wanted to see. “It’s actually been a lot of fun. We also had our health fair last November, and it was fun to see people from all our companies get together. We provided incentives — gift cards, gift baskets — to get people to come, and we had a great turnout, and got a lot of good feedback; we’re looking forward to doing it again this year, with hopefully an even bigger event.”

While many employees try to participate in many wellness activities, one challenge for O’Connell is that it’s a geographically dispersed company, with several affiliate companies spread across the Valley. “So it’s hard to get everyone to participate in a lunch and learn, with so many employees out in the field,” she went on. “But the committee has representatives from every subsidiary, we get direct feedback on what works and what doesn’t work. Not every program is tailored to the same group; we try to offer a lot of variety while still focusing on what the needs and interests are.”

This fall, it will be easier to bring employees together for wellness activities when O’Connell moves into a newly built headquarters on Kelly Way in Holyoke, consolidating more of its operations under one roof. The project allows the company to incorporate wellness initiatives right into the building design.

“We have a great opportunity there,” Verville said. “When we move, the plan is to install, for those who want them, the adjustable workstations. We’re also thinking about walking paths and things of that nature, a fitness room with equipment in it, and there will be an area dedicated to the wellness seminars.

“It’ll bring more people together,” she went on. “The new building will provide a lot of new opportunities, and having more employees in one location will help encourage more collaboration and cohesiveness, and get more people involved.”

Bowler said Baystate has built a similar emphasis on wellness into its operations, which are even more spread out than O’Connell’s.

Lisa Verville

Lisa Verville says employees at the O’Connell Companies have taken enthusiastically to the wellness programs launched two years ago.

“We would define a culture of health as a work environment where our employees have the resources and tools and support that empowers them and motivates them to take steps to benefit their health,” she said. “We’ve evolved the program over the years, and we think it’s important to view health holistically. Programs are designed in such a way to help our team members learn how to make healthy lifestyle choices and help them manage their responsibilities at work and at home.”

The effort includes access to a WebMD portal that provides not only health information but access to fitness challenges. In addition, “we have walking clubs, mindfulness classes, two or three educational webinars each month, confidential counseling for employees and family members, Weight Watchers memberships free of charge, and a whole host of resources for parents,” Bowler said, not to mention smoke-free facilities since 2007.

Rising Tide

Many of the initiatives at Baystate and O’Connell mesh with the top workplace-wellness trends recently outlined by the Corporate Health & Wellness Assoc. These include:

• Lifestyle management, which may include cholesterol screenings, flu shots, sleep-management programs, and incentives (like gift cards or insurance-premium discounts) for participating in corporate wellness programs;

• Weight-loss programs, from yoga and Zumba classes on site to gym and Weight Watchers memberships, to offering healthy sbacks in the office;

• Redesigned workspaces, which include standing or treadmill desks, ergonomic chairs and headsets, and FitBit trainers and pedometers;

• Smoking bans in the office and accompanying smoking-cessation programs to help employees kick the habit for good; and

• Stress-management programs, including meditation instruction and guidance in everything from personal finance to parenting.

And programs don’t have to be tied to specific company initiatives, Shea said. “Usually twice a day, team members or employees meet in the lobby, go out, and walk together around the block.”

She and Verville said wellness programs conceivably lower costs for companies by reducing absenteeism — or presenteeism, where tired or ailing employees show up but are far from productive.

“We certainly have seen that,” Bowler added, noting that Baystate has won recognition from national business groups for its wellness policies. “Employees who regularly participate are more engaged, healthier, and more productive. Beyond that, having these programs available is the right thing to do. As an organization, we’ve taken the view that achieving a culture of health is not something that occurs overnight. We are in this for the long term and are committed to it.”

From talking to Conklin’s clients, Morin can tell interest is rising.

“Nowadays, people are obsessed with health, and for good reasons,” he said. “People are paying more attention to what they’re eating, so it’s natural they’re noticing how much time they’re sitting at a desk each day. Studies have come out claiming that sitting down for long periods of time is as unhealthy as smoking.”

That’s why he’s gratified that employers are increasingly tailoring office design to individual worker needs through flexible workstations. “In the past, offices were set up a certain way, but not everyone works like that. There’s a new focus in ergonomics where it’s more customizable.”

Bowler said companies of any size can make changes to improve employees’ health, and some — from walking clubs to lunch-and-learn sessions — don’t take much financial investment. “But to really get that return and change the culture, there needs to be a comprehensive approach.”

And it’s happening more and more, she told BusinessWest. “The concept of worker wellness has been around a long time. It just seems to be gaining more energy and visibility the last several years.”

And it can begin with something as simple as standing up.

Joseph Bednar can be reached at [email protected]

Company Notebook Departments

MassMutual Refreshes Brand to Celebrate Interdependence

SPRINGFIELD — Massachusetts Mutual Life Insurance Co. has unveiled a newly refreshed brand, designed to better reflect and build on its legacy and the core values that have guided the company since its founding. Celebrating the gift of interdependence, the new positioning elevates the idea that Americans today want to protect the ones they love with a company whose values align with their own. The brand refresh — marked by the launch of a new, multi-channel advertising campaign, updated logo, and dramatically revamped website — communicates the company’s long history of stability and strength. “Since 1851, MassMutual has been guided by our founding principle — we are people coming together to look out for one another,” said Gareth Ross, chief Digital and Customer Experience officer. “We know people are inherently reliant on one another, whether that’s at home, in the workplace, or in the community. Our new positioning celebrates these relationships, underscoring that, when we depend on each other, we are not only more secure, but life is also happier and more fulfilling.” He added that, based on company research and customer insights — combined with the fact that a substantial number of individuals and families across the U.S. are in need of financial guidance — MassMutual wanted to reinforce the company’s vision and identity in a new, fresh, and relatable way. The new brand recognizes that, while the world celebrates independence, true happiness comes from our reliance on one another. It also seeks to inspire people to see themselves as part of something bigger. MassMutual’s new look is being rolled out through a broad, multi-channel advertising campaign that includes prominent TV, radio, print, outdoor, digital, and social-media advertising across the nation. The company’s visual identity has also been updated to focus on its policy owners and customers. The blue chip has been replaced by a newly designed logo, featuring a bold, dynamic blue color and symbolic dots that represent the community of people that MassMutual is helping to connect. Additionally, the company’s website, massmutual.com, has been redesigned to reflect the refreshed brand, improve the user experience, and deliver new features. “This is just the beginning of the next chapter in MassMutual’s long journey of helping people secure their future and protect the ones they love,” Ross said.

Baystate Wing Hospital Breaks Ground on New ED

PALMER — Baystate Wing Hospital, public officials, community leaders, and donors held a groundbreaking ceremony for the new Emergency Department this week. When it opens in September 2018, the $17.2 million project will expand the Emergency Department to better accommodate the needs of the community by supporting the current annual patient volume of 24,000 visits. “For over 100 years, Baystate Wing Hospital has played a vital role in the community by providing exceptional care for the region. The new Emergency Department will ensure that patients continue to receive outstanding emergency care close to home in an innovative and highly efficient space that will reflect the expertise and commitment of our Emergency Department team,” said Michael Moran, president and chief administrative officer for Baystate Health’s Eastern Region, which includes Baystate Wing Hospital and Baystate Mary Lane. The planning process for the Emergency Department project included input on design concepts from staff, emergency medical service providers, infection-control experts, and patients. The new space will include separate ambulance and public entryways and will feature 20 patient rooms, including trauma, behavioral health, and other dedicated specialty-care areas. In the new Emergency Department, private rooms will replace curtained bays to enhance patient privacy, and a dedicated space will be created for behavioral-health patients. Additionally, patients will have access to sophisticated medical technology, including CT scan and Radiology (X-ray) services, all located in the new, 17,800-square-foot space. While the new facility is being built, the existing emergency room will remain open for the community. “Once the new building is completed, the current Emergency Department space, which was built in 1995, will be retrofitted for other uses,” said Dr. Robert Spence, chief of Emergency Medicine for Baystate Health’s Eastern Region. “The Baystate Mary Lane Emergency Department is appropriately sized for their annual patient volumes of 12,000 emergency visits and will continue to provide 24-hour emergency care in Ware.” During the early phase of the project, Country Bank pledged ongoing investment in healthcare by donating $1 million to the new Emergency Department.

Pride Launches Campaign to Support Square One

SPRINGFIELD — First there were dice. Then came Wendy’s hamburgers, followed by Rubik’s Cube and SpongeBob. Now, Bob Bolduc and his team at Pride Stores want to add Square One to the list of famous ‘squares.’ The locally owned chain of gas stations and convenience stores is launching a campaign where customers may purchase a square for one dollar, in support of the work that Square One does with children and families throughout the region. “We are proud to be supporting the programs and services that Square One offers to ensure that children and families have the tools they need to be successful,” Bolduc said. “Selling squares and displaying them in our stores will be a very visible way to help raise funds for the organization and create greater awareness of the work they are doing.” The squares are available for purchase at the checkout registers of participating Pride locations. For every dollar donated, Pride will display a Square One square in the Pride location of purchase. All proceeds will benefit Square One’s early-learning and family-services initiatives. “We are so grateful to Bob and his team at Pride for all their very generous support of our work,” said Kristine Allard, chief Development and Communications officer for Square One. “Whether we are teaching children to read and write, inspiring an appreciation of fine arts, providing a nourishing meal, or developing a healthy love of play, everything we do is driven by our vision of a bright future for all children, despite the daunting challenges they face at home.” She added that many children in Square One programs are living in homeless shelters, struggle with food insecurity, have a parent who is in addiction recovery or post-incarcerated, or are in custody of an appointed legal guardian or foster parent. “Support from Pride and other businesses is critical to our ability to continue to serve these families.”

Porches Inn Invites Guests to Art Country

NORTH ADAMS — In the cultural hub of Northern Berkshire County, Porches Inn at MASS MoCA has debuted a new ArtCountry package that offers art lovers access to four of the area’s renowned institutions: the Massachusetts Museum of Contemporary Art (MASS MoCA), the Clark Institute, the Williams College Museum of Art, and Bennington Museum. The ArtCountry package includes one ArtCountry pass per adult per stay for complimentary admission to each museum, overnight accommodations, and buffet breakfast. Prices start at $270 per night based on double accommodations. The package is available for travel June 11 through Sept. 24. “With the location of Porches Inn literally across the street from MASS MoCA and the other museums just minutes away, our guests have a home base to experience what locals have always considered art country,” said Mel Karakaya, general manager of the Porches Inn at MASS MoCA. “We’re thrilled to be partnering with these venues to enhance that experience.” MASS MoCA will kick off ArtCountry’s summer season with the opening of its new addition, Building 6, on May 28. The new space will add 130,000 square feet to the museum’s campus and feature work from artists like Robert Rauschenberg, Louise Bourgeois, James Turrell, Jenny Holzer, Laurie Anderson, and Gunnar Schonbeck (Bang on a Can). Located across the street from Porches Inn, MASS MoCA will be the largest contemporary-art museum in the country once the new addition is complete. Set in seven renovated Victorian-era buildings, the Porches Inn’s guest rooms and public spaces employ a clever synthesis of retro and contemporary designs. The inn features a year-round outdoor heated pool, wi-fi, hot tub, sauna, bonfire pit, fitness room, and meeting rooms for retreats and special events. For more information on the ArtCountry package, visit www.porches.com/berkshires-hotel-specials.

Chamber Corners Departments

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• June 2: “Spicing Up Your PowerPoint Presentations,” 8:30-10:30 a.m., hosted by La Quinta Inn & Suites, 100 Congress St., Springfield. Cost: $40 for members, $50 for non-members.

• June 17: Third annual Champions of Chicopee 5K and 2-mile walk, starting at the Portuguese American Club, 149 Exchange St., Chicopee. Registration is at 7:45 a.m., and race begins at 9:30 a.m. Cost: $25 per runner/walker, $15 for kids 12 and under. Each participant receives a T-shirt (if registered by June 3) and lunch at the Munich Haus. Part of the proceeds will benefit the National Alliance on Mental Illness (NAMI) in memory of Nathan Dumas of Lucky Design + Media. Sponsored by Munich Haus, PeoplesBank, Holyoke Medical Center, Polish National Credit Union, Westfield Bank, First American Insurance Agency Inc., Insurance Center of New England, and MedExpress Urgent Care.

• June 21: Salute Breakfast, 7:15-9 a.m., hosted by Munich Haus Restaurant, 13 Center St., Chicopee. Cost: $23 for members, $28 for non-members.

• June 29: Business After Hours, 4:30-6:30 p.m., hosted by Valley Blue Sox, Mackenzie Stadium, Holyoke. Game time: 6:35 p.m. Cost: $10 for members, $15 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• June 6: Networking by Night, 5-7 p.m., “Move the Mountain” with the Greater Holyoke Chamber of Commerce, hosted by New City Brewery, 180 Pleasant St., Easthampton. Sponsored by Finck & Perras Insurance Agency Inc. and Westfield Bank. Cost: $10 for members, $15 for non-members. Refreshments will be available. For more information, call the Easthampton Chamber office at (413) 527-9414 or the Holyoke Chamber office at (413) 534-3376.

• June 28: Speaker Breakfast: “Why Ping-pong Tables Do Not Define Your Business Culture,” 7:30-9 a.m., hosted by Williston Northampton School, 19 Payson Ave., Easthampton. Featured guest speaker: Tim Retting of Cincinnati-based InTrust. Sponsored by BusinessWest, Easthampton Savings Bank, Finck & Perras Insurance Agency Inc., Innovative Business Systems Inc., United Personnel, and Williston Northampton School.

• July 13: Networking by Night featuring the Oxbow Water Ski Team, 5-7 p.m., hosted by Oxbow Marina, Old Springfield Road, Northampton. Sponsored by BusinessWest, Fleury’s Outdoor Equipment Inc., and American Boat Restoration. Cost: $10 for members, $15 for non-members.

• July 28: The Chamber Island Golf Tournament, 9 a.m. to 5 p.m., hosted by Southampton Country Club. Visit www.easthamptonchamber.org for additional information.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• June 6: Networking by Night, 5-7 p.m., “Move the Mountain” with the Greater Easthampton Chamber of Commerce, hosted by New City Brewery, 180 Pleasant St., Easthampton. Sponsored by Finck & Perras Insurance Agency Inc. and Westfield Bank. Cost: $10 for members, $15 for non-members. Refreshments will be available. For more information, call the Holyoke Chamber office at (413) 534-3376 or the Easthampton Chamber office at (413) 527-9414.

• June 14: Greater Holyoke Chamber of Commerce Year in Review and Award Winner Announcements, 7:30-9 a.m., hosted by Wyckoff Country Club, 233 Easthampton Road, Holyoke. Sponsored by the Greater Holyoke Chamber of Commerce Corporate Leaders. Networking, buffet, and announcement of 2017 Business Person of the Year and the Fifield Volunteer Award winners. Cost: $35. The public is invited to attend. Visit holyokechamber.com to register

• June 21: Chamber After Hours, 5-7 p.m., sponsored and hosted by Slainte Restaurant, 80 Jarvis Ave., Holyoke. Mix and mingle with your friends and colleagues at this casual networking event. Refreshments will be available. Cost: $10 for members, $15 for non-members. Sign up at holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• June 7: June Arrive @ 5, 5-7 p.m., at ConVino, 101 Armory St, Northampton. Sponsors: Keiter Builders and MassDevelopment. Networking event. Cost: $10 for members.

• June 23: “Microsoft Excel: Tips, Tricks & Shortcuts,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. Pre-registration is required; space is limited. To register, visit [email protected]. Cost: $35 for members, $45 for non-members.

• July 12: Arrive@5, 5-7p.m., hosted by Three Sisters Sanctuary, 188A Cape St., Goshen. Sponsored by BusinessWest. Cost: $10 for members.

• Sept. 13: Arrive@5, 5-7 p.m., hosted by Family Legacy Partners, 48 Round Hill Road, Suite 2, Northampton. Sponsored by Coldwell Banker Upton-Massamont Realtors. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• June 1: Workshop: “Non-Compete Agreements,” 8:30-10 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Attorneys Mary Jo Kennedy and Ryan Barry from Bulkley, Richardson & Gelinas, LLP will present on the subject of non-compete agreements. Topics will include the circumstances in which non-compete agreements arise, non-solicitation and non-disclosure agreements, how to structure non-compete agreements, limitations on the enforceability of non-compete agreements, recent cases discussing non-compete agreements; proposed legislation regarding non-compete agreements; and alternatives to non-compete agreements. A question-and-answer session will follow the presentation. Cost: free for members, $30 for non-members (cash or credit paid at the door or in advance). Light refreshments will be served. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• June 5: June Mayor’s Coffee Hour, 8-9 a.m., hosted by Stanley Park, 400 Western Ave., Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. This event is free and open to the public. Call the Chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• June 9: June Breakfast featuring Secretary Jay Ash, 7-9 a.m., hosted by Westfield State University in Scanlon Hall, 577 Western Ave., Westfield. Sponsored by Westfield State University (platinum) and Westfield Gas & Electric (gold). Come hear Jay Ash, secretary of Housing and Economic Development for the Commonwealth of Massachusetts, at the Greater Westfield Chamber of Commerce June Breakfast. Cost: $25 for members, $30 for non-members (paid in advance). There will be a 50/50 raffle to benefit the chamber’s CSF – Dollars for Scholars fund. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• June 14: June After 5 Connection, 5-7 p.m., hosted by Westfield Bank, 462 College Highway, Southwick. Our kickoff to summer is a celebration with a cookout. Refreshments will be served. There will be a 50/50 Raffle to benefit the chamber’s CSF – Dollars for Scholars fund. Bring your business cards and make connections. Cost: Free for members, $10 for non-members (cash or credit paid at the door). Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

PROFESSIONAL WOMEN’S CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• June 1: Professional Women’s Chamber Woman of the Year Dinner honoring Jacqueline Charron of PeoplesBank, 5:30 p.m., hosted by Storrowton Tavern Carriage House, 1305 Memorial Ave., West Springfield. Cost: $55.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 755-1310

• June 7: Business@Breakfast, Annual Meeting honoring the Richard J. Moriarty Citizen of the Year, 7:15-9 a.m., hosted by Flynn Campus Union, Springfield College, 263 Alden St., Springfield. Cost: $22.50 for members in advance ($25 at the door), $30 for non-members in advance ($35 at the door).

• June 14: After 5 on the Riverfront, 5-7 p.m., hosted by Pioneer Valley Riverfront Club, North Riverfront Park, 121 West St., Springfield. Cost: $5 for members, $10 for non-members. Sponsorship opportunities are available. Register online for events at www.springfieldregionalchamber.com or e-mail [email protected] for more information.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• June 7: Wicked Wednesday, 5:30-7:30 p.m., hosted by Lattitude, 1338 Memorial Ave., West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, call the chamber office at (413) 426-3880, or register at www.westoftheriverchamber.com.

• June 15: Annual Meeting and Business Grant Drawing, 7-9 a.m., hosted by Chez Josef, Agawam. The event will kick off with the welcoming of new Chairman Frank Palange and the incoming WRC board of directors. Two $500 business grants will be drawn the morning of the event. Guest speaker will be Drew Crandall. Cost: $35 for members, $45 for non-members. For more information and for tickets to this event, call the chamber office at (413) 426-3880 or e-mail [email protected].

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
springfieldyps.com

• June 15: Ninth annual Great Golf Escape, hosted by the Ranch Golf Club. Cost: $95, including lunch and dinner. Registration begins at 10:30 a.m., shotgun start at noon.

Daily News

SPRINGFIELD — On behalf of current and future home and property owners throughout the country, more than 9,600 Realtors traveled to Washington, D.C., in mid-May to advance key real-estate issues during the 2017 Realtor Legislative Meetings & Trade Expo.

Members of the Realtor Assoc. of Pioneer Valley (RAPV) joined fellow Realtors from Massachusetts and across the nation to attend meetings and informational sessions, as well as meet with regulatory agency staff and lawmakers on Capitol Hill to discuss and advocate on real-estate issues affecting their businesses, communities, and clients.

Members of the National Assoc. of Realtors focused on several significant issues affecting the industry during the legislative-focused meetings, including flood insurance, tax reform, and sustainable home ownership.

“Realtors are critical advocates for the real-estate industry and for their clients, and this meeting is the perfect opportunity to educate ourselves on the issues facing real-estate markets, as well as the legislative and regulatory issues on the horizon that could affect Realtors, home buyers and sellers, and property owners,” said Rick Sawicki, president of the RAPV.

While in Washington, the Pioneer Valley Realtor delegation met with U.S. Sens. Elizabeth Warren and Edward Markey and U.S. Reps. Richard Neal and Jim McGovern on Capitol Hill to discuss and influence public-policy decisions that directly affect consumers’ ability to own, buy, rent, and sell residential and commercial real estate.

Daily News

HOLYOKE — The Greater Holyoke Chamber of Commerce’s end-of-year Business Breakfast will take place on Wednesday, June 14 at Wyckoff Country Club in Holyoke. The agenda includes the chamber’s 2016-17 accomplishments, a look ahead to future initiatives, and recognition of the change of leadership in its board of directors.

The breakfast will welcome new board members and recognize outgoing board members. The incoming board members are Eileen Leahy, senior manager of Government and Regulatory Affairs at Comcast; Jay Candelario, proprietor of Jay’s Bed & Breakfast; and Zuleika Rivera, co-owner of Appliance Bargain.

The Henry A. Fifield Award for Voluntary Service in recognition of the top chamber volunteer and the 2017 Chamber Business Person of the Year will be announced.

The Business Breakfast is sponsored by the Chamber’s corporate leaders: PeoplesBank, Holyoke Gas & Electric, Log Cabin Delaney House, the Republican, the Dowd Insurance Agencies, Holyoke Medical Center, Holyoke Community College, Marcotte Ford, Resnic Beauregard Waite & Driscoll, Goss & McLain Insurance, Ferriter Law, United Bank, Mountain View Landscapes & Lawncare, United Personnel, Health New England, Loomis Communities, Peoples United Bank, Northeast IT Systems Inc., and Holyoke Mall.

Registration begins at 7:15 a.m., with the program beginning at 7:30. The cost is $25 for chamber members and $35 for non-member guests and includes a traditional buffet breakfast. Tickets may be purchased at holyokechamber.com. Call the Chamber at (413) 534-3376 with any questions.

Daily News

MONSON — Monson Savings Bank will conduct two free workshops, on Tuesday, June 6, and Monday, June 12, to help first-time homebuyers learn about buying a home. A first-time homebuyer is anyone who has never owned a home or who has not had ownership in any real estate for at least three years.

The workshops are designed to help first-time homebuyers learn how to get pre-qualified for a mortgage, as well as the facts about special loan programs with low down payments. Special offers, as well as a chance to win door prizes, will be available for all who attend. Speakers will include a closing attorney, appraiser, home inspector, and mortgage-insurance representatives.

The June 6 workshop will take place at the bank’s Wilbraham branch located at 100 Post Office Park, and the June 12 workshop will be held at the Ware branch located at 136 West St. Both events will run from 5:30 to 7 p.m., and refreshments will be served.

“There are a lot of people who have good credit and enough income to afford reasonable mortgage payments but who are still challenged to purchase a home due to the difficulty of raising the money for a down payment, not knowing who to talk to or what the process is,” said Steve Lowell, president of Monson Savings Bank. “That’s exactly who this program is designed to help.”

RSVP to reserve a seat by contacting Olivia Larose at (413) 267-4513 or [email protected].

Daily News

HOLYOKE — The Dowd Insurance Agencies announced it will bring the newly relaunched Distractology tour to Holyoke High School from May 30 through June 2. Developed and funded by the Arbella Insurance Foundation, Distractology was one of the first programs in the country to address distracted driving with young, inexperienced drivers.

The campaign features a 36-foot-long mobile classroom outfitted with two high-tech driving simulators designed to give new drivers the chance to experience the perils of distracted driving, including texting while driving. Drivers who have completed Distractology are proven to be 19% less likely to have an accident and 25% less likely to get traffic violations.

Teens have the highest crash rate of any group in the U.S. A 2015 study by the AAA Foundation for Traffic Safety found that distraction was a factor in nearly six out of 10 moderate-to-severe teen crashes. What’s more, 40% of teens say they have been in a car when the driver used a cellphone in a way that put people in danger. Sending or receiving a text takes a driver’s eyes from the road for an average of 4.6 seconds, the equivalent — at 55 mph — of driving the length of an entire football field, blind.

“While public awareness of distracted driving has increased in recent years, the number of distractions drivers must navigate behind the wheel are greater than ever before,” said John Donohue, chairman, president, and CEO of the Arbella Insurance Group and chairman of the Arbella Insurance Foundation. “Young, inexperienced drivers are especially prone to partake in this dangerous behavior, which is why we’re committed to giving students a first-hand look at the devastating consequences of driving while distracted, whether it be changing the radio station or texting a friend.”

To date, more than 12,000 new drivers, meaning those that have been licensed less than three years or have a learner’s permit, have completed the Distractology training. During the driving simulations, teens and other new drivers face a number of updated scenarios based on real-world examples, related to smartphones, the radio, and food and drink, in residential and highway conditions. Ninety-six percent of students who participated in the program say they would recommend it to their friends.

“We realize the importance of training our youth on distracted driving. With summer approaching, Arbella and Dowd are very happy to host this very important training tool in Holyoke,” said Dowd Executive VP and Treasurer David Griffin. “The prevention of senseless accidents is certainly an issue we all support. We thank Arbella for their continued commitment to this serious issue.”

Daily News

AGAWAM — The West of the River Chamber of Commerce announced its annual meeting and business grant drawing will take place Thursday, June 15 at 7 a.m. at Chez Josef in Agawam.

The event will kick off with the welcoming of new chairman Frank Palange of V&F Auto and the incoming board of directors. Following these introductions will be a special presentation given by Drew Crandall of Keep In Touch. The topic will be “Serving Customers Well Without Caving In.” The names of two West of the River Chamber businesses will be drawn to receive a $500 business grant from the West of the River Foundation.

Event sponsors include Republic Services, Insurance Center of New England, V&F Auto, Farmington Bank, Reliable Temps, Landmark at Monastery Heights, and Spherion Staffing. Sponsorship opportunities are still available, as well as advertisement space in the annual-meeting program.

Tickets cost $35 for chamber members and $45 for non-members. To register, call the office at (413) 426-3880 or visit www.westoftheriverchamber.com.

Restaurants Sections

Pop On Over

Judie’s

Judie’s has expanded its space multiple times over the years to meet growing demand.

David Williams worked in architecture, not food service, when he was inspired, 40 years ago, to open a restaurant. His inspiration was a young woman named Judie Teraspulsky.

“We had an office in Boston, in Faneuil Hall Marketplace, and one here in Amherst,” he said over lunch one recent afternoon at a brightly sunlit table overlooking the stretch of North Pleasant Street that passes by Judie’s restaurant. “We used to take clients to the Lord Jeffery Inn, where Judie was the baker and a lunch waitperson, and we’d always sit in her section.”

Those lunches became well-known and well-liked by clients. “They would come to my office and say, ‘can we cut this meeting short, and go to the Lord Jeffery and sit in Judie’s section?’”

He had an idea.

“One day, I mentioned to her that I recently designed three restaurants in food courts in shopping centers. I said, ‘we should start a restaurant together.’” She found the possibility appealing.

The location they chose had recently housed a natural-foods restaurant that didn’t last long, so Williams bought the property and all the equipment, procured financing, and brought Teraspulsky on as an equal investor. Judie’s opened in May 1977 — 40 years ago this month — and quickly became, and has remained, one of the Valley’s most celebrated culinary success stories.

SEE: List of Restaurants in Western Mass.

“The first day we opened, Judie came to me and said, ‘can I be the manager?’” Williams recalled. “I said, ‘Judie, you own 50% of the business. It’s named Judie’s.’”

He said that particular idea wasn’t hers — she would rather have kept her name off the façade. But he also knew that her reputation at the nearby inn would help bring in patrons in those early days.

The target audience, at first, was professional women, who Williams and Teraspulsky felt were underserved by the town’s culinary choices in the late ’70s. “It was all pizza and hot dogs; there wasn’t a lot of ‘adult food’ in town,” he said. “She targeted women realtors, attorneys, insurance agents — and it took off like a shot.”

David Williams

David Williams says he and Judie Teraspulsky saw a need for more eclectic fare in downtown Amherst in the late ’70s.

The idea was that women were more open to experimental food — “and they tip better,” Williams said with a laugh — and, indeed, Teraspulsky’s eclectic menu, rife with fresh ingredients and interesting combinations, proved an immediate hit.

Even with that early success, what the restaurant needed, they felt, was a signature item. They certainly found one.

Enter the Popover

The fateful inspiration was the Proud Popover, a Boston-based restaurant and tavern affiliated with the Magic Pan. After trying that eatery’s namesake starch, Teraspulsky wanted to create something similar in Amherst — but bigger, and more impressive, than the smaller version she enjoyed.

“She came back here and experimented and managed to come up with the Judie’s popover, and it’s been the staple ever since. Nobody else went that big,” Williams said, adding that they’ve never made public how they’re baked. “There’s a very special way you make them in terms of heat and periods of time. It’s a closely guarded secret.”

A popover slathered with apple butter may be the Judie’s classic, but over the years, she’s turned them into sandwiches, incorporated them in stews and salads, filled them with everything from basil pesto chicken to a spicy gumbo, and even used leftover batter to make popover crepes. The Souper, a soup served alongside a popover and salad, has long been a best-selling item.

“I wanted people to have a ‘wow’ experience,” Teraspulsky told BusinessWest several years ago, “so when we put the trays down, the first thing out of their mouth is ‘wow.’”

The popover isn’t the only well-regarded Judie’s original, though. Williams said she’s been ladling out her popular seafood bisque since day one, among other early creations. And her variety of meal-size Caesar salads are another mainstay.

The experimentation that has made Judie’s menu a hit — and with a much wider audience than professional women — reflects a wave of culinary inspiration that has settled across downtown Amherst in the ensuing decades. Visitors can still get pizza or a hot dog, but Judie’s and the Lord Jeffery Inn are now joined by institutions like Johnny’s, Chez Albert, and Oriental Flavor. Of the latter, Williams noted, “a good friend of mine from Taiwan said that’s the best Chinese food you can eat outside of China.”

He doesn’t think it odd to talk up these offerings while simultaneously competing with them for business, noting that the restaurant scene is part of a downtown renaissance that benefits everyone.

“I’m never scared of competition,” he told BusinessWest. “It means there’s going to be more people coming here, and we’ll always get our percentage because we have a unique menu. Judie has crafted a unique destination in terms of the menu, and, having been a waitperson, she is crazy about the service — it’s got to be perfect.”

Art of the Meal

The years have seen plenty of changes and innovations at Judie’s, many of them related to the restaurant’s consistent growth and need for more space. The partners built out the front of the structure early on, and in 2007, they turned an adjoining bar into still more seating, along with an expanded kitchen and new restrooms; the renovation shut the restaurant down for only five days.

Donna Estabrooks’ wildly colorful tabletops have become a hallmark of Judie’s.

Donna Estabrooks’ wildly colorful tabletops have become a hallmark of Judie’s.

A third partner, Katie Day, took on that role in 2000, after coming to work at Judie’s in the 1980s; her sister was the general manager in the restaurant’s early days, and she learned the business from the ground up.

Judie’s has also become known for its striking, colorful paintings that adorn the walls and tabletops, all created by Florence artist Donna Estabrooks, which has effectively turned the restaurant into a gallery. Patrons are welcome to buy the paintings — and, yes, even tabletops — and Estabrooks changes out the offerings on a regular basis.

“Judie has always been fond of artists,” Williams said, noting that she gave additional vent to this passion a few years ago by opening Judie’s Art Bar, an art classroom tucked behind the restaurant where people come and learn how to unlock their own muse — and leave with their own painted creations.

But Judie’s remains best known for its culinary creations, with head chef Michael Babb firing up everything from sea scallops with tomato tart tatin to lamb shank served with a crisp, shredded potato pancake stuffed with grilled tomatoes, caramelized onions, and mascarpone whipped potatoes.

One might assume a restaurant with a four-decade arc would have passed its peak days, but Williams said business continues to increase an average of 4% every year.

“Of course, the area keeps growing,” he was quick to add, pointing out the window at the main artery through downtown Amherst. “Look at this traffic. In 1970, you could lie down in the middle of the street and never get run over, but now, it’s super busy.”

As Judie’s celebrates its 40th anniversary, Teraspulsky, Williams, and Day continue to welcome patrons eager for a hot, fresh popover or any number of other tempting offerings, in an atmosphere drenched in sunlight and dappled by Estabrooks’ artistic visions.

“When Judie realized she was not the manager, but the owner,” Williams recalled, “she really threw her body, mind, and spirit into this place. She knew what she had here.”

Joseph Bednar can be reached at [email protected]

Restaurants Sections

Taking a Simple Approach

By Kathleen Mellen

The view is just part of the package at the Alvah Stone.

The view is just part of the package at the Alvah Stone.

Tucked away in the tiny Franklin County town of Montague (population 8,437), is the Alvah Stone, a small-burg restaurant with a big-world sensibility — one that it comes by honestly.

Owner Howard Wein has been a major player in the hospitality business for many a year. Since receiving an MBA in hotel and restaurant administration from Cornell University in 1999, he’s built an impressive résumé, launching the W hotel chain and opening big restaurants, like Buddakan and Iron Chef Morimoto, both in New York City, as well as others across the country.

Most recently, Wein, 45, founder and president of Howard Wein Hospitality, created 10 restaurants and bars in eight months for the Diplomat Beach Resort. He finished that job in late April, when he launched establishment number 10 — Monkitail, an izakaya-style Japanese restaurant.

It’s been very exciting (and exhausting), Wein says, but all that corporate work has been for other people. He wanted to create a home where his heart is — in Montague, with his wife, Jennifer, their 8-year-old daughter, Lyla, 7-month-old son, Simon, and, for the past three years, his other baby, the Alvah Stone.

“I love this part of the world,” said Wein, who graduated in 1995 from Hampshire College, where he met Jennifer. “We wanted to come back, but, professionally, I was doing such amazing things. It was impossible to figure out how to ride the career wave from here. Finally we said, ‘we’re not going to figure it out. We’re just going to do it.’”

SEE: List of Restaurants in Western Mass.

So they moved to Montague, and Wein set up an office next door to the Night Kitchen, a restaurant at 440 Greenfield Road. When that establishment closed in 2013, he decided it was time to create a restaurant of his own. So, in 2014, he signed a lease and opened the Alvah Stone.

“This is the only restaurant I’ve ever done that’s really, truly a reflection of me,” Wein told BusinessWest. “I’m everywhere. I did the design. I hired all the people. Doing this keeps me fresh, keeps me focused on the things that really drive success in this business, which is keeping an eye on quality and building a really strong culture of excellence.”

Owner Howard Wein

Owner Howard Wein says patrons come for the local food items, creative cocktails, and spectacular view.

Wein shares the building with the Montague Bookmill, a popular bookstore whose tongue-in-cheek motto is “books you don’t need in a place you can’t find.” And though the restaurant, like the bookstore, is decidedly out of the way, customers have increasingly beaten a path to its door, in search of its signature, all-local food offerings; creative, crafted cocktails; and spectacular view (the restaurant is perched high above the rushing Sawmill River).

They also find old-school hospitality.

“We have a simple approach,” Wein said. “The best thing you can do to build your business is to make sure that every single plate that goes out is great, and that every interaction is satisfying.”

The restaurant, which seats 65 inside and 40 on an a deck, weather permitting, is open seven days a week, from noon to 10 p.m., for lunch and dinner, and brunch on Sundays, year-round.

“In a destination like this,” Wein said, “you don’t want people wondering if you’re open. If you change the hours all the time, you’re going to lose people.”

Reservations are accepted, but the restaurant is never fully booked in advance, leaving room for those who stop by unannounced. “If you fully book, that’s the same as being closed to someone who just drove all the way here.”

Historical Perspective

The Alvah Stone is named for the first owner of the mill, which was constructed in 1834. It’s a name that firmly cements the restaurant in the building’s history, Wein says. “I didn’t want a trendy or hokey name —  that’s not who we are. The Alvah Stone has strength. It’s unique to the place and to the story of where we are.”

That attention to detail extends to naming cocktails, too. Each is inspired by the history of the building, the geographic location, or a literary reference. Take the Seldom Heard, for example, which features bison grass vodka, maurin quina (a French aperitif), cashew, coconut, lime, and cardamom.

“We were working with this rye vodka from Poland, infused with bison grass, so we went for a theme based on lyrics to the song “Home on the Range” (“Oh, give me a home where the buffalo roam …’),” explained bar manager Lincoln Allen, one of 25 employees.

Wein says it’s important that his employees, like Allen, share in the restaurant’s creativity. “We have fun going back and forth about the cocktail names,” Wein said. “If there’s no creative process, then creative people don’t stay. And if we lose creative people, then we don’t have the product we want here.”

Wein calls his food “authentic American,” and says he puts the emphasis on quality and comfort. “We want to be known as one of the best restaurants in the Valley, but definitely not one of the most pretentious. Or serious.”

The menu, which is driven by chef Dave Schrier’s creative juices, features snacks and smaller items, like the li’l pork belly sandwich on a brioche roll with Alabama white sauce, iceberg lettuce, and a pickle; and beets with pickled shiitake mushrooms, toasted seeds, crispy wheat berry, and crème fraîche. Entrées on the menu that changes daily might include an Alvah Stone burger on an English muffin with onion marmalade, mayo, cheddar, and a pickle; and seed-crusted cod, served with a ramp condiment, coconut milk, and sorrel. Desserts and cocktails, wine, and “really local” beers are always available, too.

“The idea of the menu and the pricing is flexibility,” Wein said. “If you want to have a beer and a warm, soft pretzel, you can spend $15. Or you can eat traditionally, where you have a couple of snacks, and everyone gets their own entrée.”

 

Menu items are also determined by what’s fresh. Most vegetables come from the Kitchen Garden in Sunderland and other local farms, and there are also a number of foragers who pop in — including one who arrived on a recent afternoon carrying a tray piled high with pungent ramps.

“We don’t have a green salad with cucumbers and tomatoes unless it’s August or September,” Wein said. “You won’t get a bad tomato on a burger, ever, and we won’t give you mesclun mix from California.”

Just Desserts

The biggest challenge to owning a restaurant is reacting to things you can’t control, Wein says, like rising wages and health-insurance costs for employees. “We’re in favor of always trying to improve the quality of life for workers, at any and all levels, but it’s really difficult when you have a small business.”

And then, there’s the weather. “The deck is an incredible setting, but if it rains every Saturday, it cuts the traffic down, and you’re talking about a dramatic impact on our year.”

But there are plenty of pluses as well, he added.

Before he opened, Wein composed a list of goals: to be a place where people want to work, to be the best restaurant in the Valley, and to have an incredible commitment to hospitality.

And he thinks he’s achieved all three.

Insurance Sections

Culture of Safety

riskmanagementMention insurance to someone, and chances are they’ll think of buying a certain level of coverage against loss, damage, or other adverse events. But when it comes to business insurance, that’s just one aspect of protecting a company. Just as important is risk management, which is essentially the process of implementing steps to reduce the probability of such dangers. It’s a win-win effort that saves money for both insurance companies and their clients — and often saves lives, too.

Insurance, Bill Grinnell noted, is a transfer of risk, an investment a business makes in protecting itself from the costs of accidents, fraud, theft, and any number of other occurrences.

“You can manage risk in different ways,” said Grinnell, president of Webber & Grinnell Insurance in Northampton. “You can buy insurance to protect against exposures, but you can also reduce the risk of exposures — and your costs will be lower.”

He was talking about risk management, which can take many shapes, but typically refers to the mitigation of risk to avoid an accident or other incident that could trigger a costly insurance claim.

Risk management is big business for insurance carriers, who employ professionals with industry-specific expertise to help businesses cut down on their exposure to risk, thereby saving both the insurer and client money.

Bill Grinnell

Bill Grinnell says reducing risks is the best way to lower the cost of insuring against exposures.

“Some of it is common sense. But sometimes it takes paid professionals to come in and make recommendations to help devise solutions,” said Timm Marini, president of HUB International New England in East Longmeadow. “The larger employers have their own safety officers and risk-management officers, but even they often rely on people like us.”

He said one of HUB’s calling cards is its network of individuals around the country who develop and help implement industry-specific workplace strategies to reduce risk, from driver training to hazardous-materials edcuation. “Within each discipline, there are very specific types of expertise available.”

Shellye Archambeau, CEO of MetricStream, a provider of governance, risk, and compliance software solutions, recently wrote that the hallmark of a good risk-management program is a pervasive risk-assessment culture that starts at the top, and is built on sound policies, training programs, and incentives.

“For organizations to not only survive, but thrive in this new landscape, they will need to build better resilience. That means gathering, analyzing, and learning from the past, so that decision makers can take measured steps to deal with the next major volatility or stress,” Archambeau noted. “It also means having the right risk data at the right time to understand how to diversify or disperse risks, so that no single risk has a major impact.”

The exposures that HUB works with companies to mitigate, Marini told BusinessWest, are diverse and always changing. For instance, while many accident-prevention strategies in manufacturing have been around for decades, now employers must deal with a demographic shift: Americans working longer in life than before, leading to higher-than-ever instances of joint deterioration and a subsequent boost in workers’ compensation claims related to joint injury and replacement.

Then there’s the new high-tech culture as it intersects with driving, a concern for companies with employees who work on the road. “With new technology in vehicles, we’re seeing more distracted drivers,” Marini said. “That creates increased exposure; when drivers get distracted, it’s very similar to drunk or impaired driving.”

SEE: List of Insurance Agencies in Western Mass.

Grinnell agrees, saying, his agency insures many firms in trucking, fuel-oil transport, and other fields where driver safety is a concern. “So we’re seeing more webcam technology, GPS technology, and technology that tracks the speed of the vehicle, sudden starts and stops, swerves … all that gets recorded.”

It’s a way to both incentivize driver safety and to record the true facts of an accident, both of which affect a company’s bottom line. But another high-tech concern is causing an even greater stir these days in the world of risk management.

Breach Combers

That would be cybersecurity, an area of interest for just about every company, large or small. Not every breach causes exposure on the level of a Target or Home Depot, but any avoidable damage can harm a company’s bottom line and reputation.

“Those companies that keep medical records, Social Security numbers, and credit cards are expected to be more diligent in protecting their data than businesses that don’t have so much of that exposure,” Grinnell said. “You need to be sure you’re not only protected, but in compliance with some pretty stringent laws.”

More and more, Marini added, insurance agencies are working with clients to control cyber privacy and protect information. “It runs the gamut from healthcare to manufacturing. If people get in, they can disrupt your business and hold you hostage. We’re spending a whole lot of time developing capabilities to help our customers protect themselves from cyber exposure and risk.”

Timm Marini

Timm Marini says technology is posing new risks, from data breaches to drivers distracted by their devices.

 

One way it has done that is through the use of certified friendly hackers. “We’ve actually put on some seminars with the FBI, where our friendly hacker goes in and shows how easy it is to permeate your firewalls. For 97% of businesses, it’s not a matter of if, but when something of this nature will happen.”

But he also returned to that concept of creating a culture of safety where each employee understands the risks of, say, leaving a laptop open, neglecting strong password protection, or falling for phishing e-mails. “Those moments of carelessness may be having the same password for everyone, or keeping printed materials of a private nature in your vehicle.”

After all, employee negligence may limit insurance protection, noted Lorelle Masters,  a partner at the international law firm Perkins Coie, in Risk Management Monitor. “Although many businesses have crime insurance that covers ‘computer-systems fraud,’ ambiguous provisions or liability limits may restrict coverage,” she noted. “Some courts have held that fraud coverage applies only when intrusions are unauthorized, but not when an unwitting employee falls prey to an online scam.”

For other types of risk exposure, insurance companies rely on the guidelines laid out by the National Fire Protection Agency, the Occupational Safety and Health Administration (OSHA), and other work-related protection agencies — as well as their own, industry-specific expertise — to determine exposure to loss and help companies reduce it.

For instance, manufacturers need to train employees in handling hazardous chemicals and working around dangerous machinery and sharp cutting edges. Much like the friendly-hacker concept, many risk managers conduct mock OSHA inspections, so companies can locate and iron out safety issues before the real thing — when mistakes can lead to hefty fines. Businesses may also choose to make structural changes to their buildings if they’re located in a flood zone, near a faultline, or otherwise geographically vunerable.

Once risk is mitigated to whatever degree is possible, an insurance carrier can then assume the remainder of the risk.

“Risk management boils down to the owner and management of a business making safety a priority and really instilling in their managers to preach safety — and hold them accountable for the safety of their workers,” Grinnell said. “It’s amazing how much common sense can protect a business. On the other hand, if it’s all about profit and productivity and squeezing as much business as you can into one day, then safety falls to the side, then accidents are going to happen. When businesses get the culture of safety right, the rest kind of falls into place.”

Stepping Up

Grinnell noted, however, that many insurance companies do a mediocre job helping companies reduce risk. “Most insurance companies go out for the first visit and make sure companies have their act together, but they don’t repeat that visit or check up on them,” he said. “Some companies do offer more comprehensive risk-management services, but they’re few and far between, so companies are left to rely on their own devices to figure out their risk-management steps. We do offer a fair amount of those services.”

With the risk-management and regulatory-compliance worlds intersecting in a more complex way for businesses these days, Marini said HUB’s emphasis on providing resources to help clients navigate their risks is a definite benefit. “We have all of that available for our customers. Ninety-nine percent of the time, it’s part of the arrangement.”

Some risk-management startegies are simply common sense, from not leaving customer data lying around to shredding rather than throwing away sensitive documents; from maintaining eye-wash stations where chemicals are handled to installing cameras in parking lots and entryways to record the verity of slip-and-fall accidents that often lead to costly lawsuits.

“Those types of controls have been around for a long time,” Grinnell added. “You basically do an assessment of the business, whether you’re trying to prevent hands getting caught in machines or exposure to hazardous materials or fall exposure, whatever. There are safe practices to follow to protect yourself against all those hazards.”

Although no company can ever say it’s totally safe from the myriad events that cause disruption, financial loss, and injury — or worse — it’s clear that developing that culture of safety, with all the details that go into it, can significantly reduce exposures and help employers sleep better at night.

“You may think you’re running the best operation in the world,” Grinnell said, “but if you’re not thinking about these exposures, you’re leaving yourself vulnerable.”

Joseph Bednar can be reached at [email protected]

Company Notebook Departments

J. Polep Acquires Assets of Garber Bros. Inc.

CHICOPEE — J. Polep Distribution Services announced its recent acquisition of certain assets, including inventory, from Garber Bros. Inc., other than accounts receivable or its facilities in Stoughton. J. Polep is now New England’s largest family-owned convenience-store distributor, servicing over 6,000 customers weekly. To balance the continued leveraged growth, J. Polep was able to retain a majority of Garber’s sales force. J. Polep is excited about the opportunities this acquisition gives its employees and customers. Heavy concentration will be on the development and growth of customers’ in-store sales and improving their margin dollars. With the newly acquired assets, J. Polep will present newly obtained value-added services and food service programs to its customers. One of the new food-service offerings acquired from Garber Bros. is the popular branded coffee program, Beantown Coffee. J. Polep holds the exclusive rights to Beantown Coffee, allowing customers to have a coffee shop within their convenience stores featuring specialty roasted Beantown blend and flavored coffees, cappuccinos, iced coffee, and beans. Beantown Coffee is being added to the already extensive hot beverage category at J. Polep, which includes Keurig Green Mountain, Baronet, and New England Coffee. These assets and operation synergies will give J. Polep a stronger presence within the convenience-store industry throughout the Northeast and will further strengthen its business.

CHD Introduces Summer Program for Youth on Autism Spectrum

CHICOPEE — For typical youth in their high-school years, summer vacation provides a break from academic and social pressures. But for youth with autism spectrum disorder (ASD), this break in their normal school-year routine can lead to substantial regression. For summer 2017, the Center for Human Development (CHD) is providing an Extended School Year (ESY) Autism Coaching Program in support of select school districts in Hampden and Hampshire counties. The program, developed by Jennifer Bogin, coordinator of Autism Initiatives for CHD, is designed specifically for a higher-functioning population of youth with ASD. The program was designed for a specific population:

• Diagnosis or presumed diagnosis of ASD/asperger’s, non-verbal learning disability, social communication disorder, or any other disability that leads to social/emotional challenges;

• Co-occurring behavioral-health challenges (depression, anxiety disorder, OCD, ADHD);

• Age 16 to 22;

• Average IQ (either mild or no intellectual disability); and

• Skills deficit in relationship skills, communication, adaptive/life skills, employment/pre-employment, self-regulation, time management, community participation, and self-advocacy.

CHD’s ESY Autism Coaching Program runs from 8:30 a.m. to noon on Mondays, Tuesdays, Wednesdays, and Thursdays from July 5 to Aug. 10. The program is located at Chicopee Comprehensive High School, 617 Montgomery St., Chicopee. The co-location with the other Chicopee Public Schools Extended School Year programs on site will allow students possible vocational or volunteer placements as well as access to full culinary-arts facilities. “CHD conducted a needs assessment from September 2016 to February 2017 and found there was a wide service gap in ESY programming for a higher-functioning population,” said Bogin. “While it’s not designed as a summer-camp experience, CHD’s ESY Autism Coaching Program does allow youth and families living with autism to participate in a fun, social learning program designed for their needs. It helps keep youth engaged academically and involved socially so their summer isn’t spent alone or glued to a video game. Some ESY programs exclude youth based on the need for a mental-health component, but CHD has built this program with that in mind.” ESY program participant will gain new and transferrable skills, such as time management, grooming and self-care, budgeting, using transportation, as well as soft skills, such as making small talk, taking a break, and making plans with a peer. “Some social-skills programs focus on the hard skills and lack intentional work on soft skills, but this program is combining both,” said Bogin. “Community inclusion is the goal, and independence, socialization, and transition readiness to adulthood are the objectives.” One intended outcome of the program is building a regional cohort of youth who share similar interests. “Naturally developing communities are based more on interest than geography,” Bogin explained. “So instead of forcing socialization based on a specific school district, we’re attracting youth from all over the region, and providing an engaging, supportive environment where similar interests will be whatever develops organically.” A typical program day starts with a brief small-group check-in and review of the daily schedule. Students are then brought to one of three different community sites to work on the skills targeted in their individualized education program and ESY plan. Following community time, students are transported back to the program site for a professionally facilitated lunchtime social-skills group followed by a half-hour of unstructured (though supported) generalization and recreation time. Students spend the final hour of their day in a small group facilitated by a clinician to focus on interpersonal relationships, dressing for success and grooming, self-regulation and cognitive behavior therapy, time and money management, or self-advocacy. A new topic is chosen each week and is repeated three times per week to allow students an opportunity to practice what they are learning in the group and report on how they are able to generalize skills. School-district and private-pay options are available. Space is limited. For more information, visit www.chd.org and search ‘autism’ or e-mail Bogin at [email protected].

Dowd Insurance Collects Cell Phones to Battle Domestic Violence

HOLYOKE — The Dowd Insurance Agencies announced the launch of a cell-phone-collection drive to benefit the National Coalition Against Domestic Violence (NCADV). The organization, founded in 1978, works to end violence in the lives of women and men through education and advocacy efforts. The donated cell phones will be refurbished and sold or recycled, with a portion of proceeds benefiting the organization and its programs. Collection boxes will be placed at the reception desk of each Dowd branch location throughout the month of May. According to NCADV, every minute, as many as 20 people are physically abused by an intimate partner in the U.S.; during one year, this equates to more than 10 million victims. “With such staggering figures, we felt compelled to make a difference,” said Jon Lumbra, Dowd’s chief financial officer. Seeing multiple benefits to the drive — funding domestic-violence programs and, additionally, environmental benefits to reusing and recycling the electronics — it was unanimously agreed the cause was a noble one, and efforts to accelerate the program began. “We are honored to have the platform to raise awareness and funds for such a worthy cause,” Lumbra noted. Cellular Recycler, NCADV’s recycling partner, has received responsible-recycling certification, the highest designation from the Environmental Protection Agency and confirmation that donated materials are recycled safely and reliably. “There is no need to clean or wipe information from the cell phone you wish to donate,” Lumbra explained. “All donated electronics are either refurbished and resold or recycled for parts. If refurbished, all of the item’s software is replaced, which completely wipes all stored information on the device. If the item is recycled, it is crushed down during the process, making data retrieval impossible.” To date, an estimated 3 million cell phones have been kept out of waste sites due to the efforts of NCADV and cellular recyclers. Items donated fund programming that empowers domestic-violence victims, connects survivors to helpful and potentially life-saving resources, impacts legislation aimed at ending domestic violence, and gives support to organizations across the U.S. working to stop violence in the home. Those interested in donating a cell phone to the drive may do so through the month of May by visiting a Dowd location in Holyoke, Southampton, Hadley, Indian Orchard, or Ludlow.

Spirit Takes Flight from Bradley Airport to Orlando, Myrtle Beach

WINDSOR LOCKS, Conn. — Spirit Airlines’ inaugural flights from Bradley International Airport to Orlando, Fla. and Myrtle Beach, S.C. launched on April 27. “We are thrilled to deliver this non-stop service to two of the country’s most popular summer destinations,” said Mark Kopczak, vice president of Network Planning for Spirit Airlines. “These news flights, with new service to Fort Lauderdale starting in June, give Hartford even more ultra-low-cost options for summer travel.” Spirit Airlines is currently Bradley Airport’s only ultra-low-cost airline. This airline business model, which is increasing in popularity among economy travelers and the college-student population, offers introductory service to a variety of destinations for competitive fares. “Spirit Airlines is a strong addition to Bradley’s growing menu of direct flights,” Connecticut Airport Authority (CAA) Chairman Charles Gray said. “A continued mission of the Connecticut Airport Authority is for Bradley’s travelers to love the journey through the airport and beyond. One way of doing that is by continuing to diversify Bradley’s flight options, which is why we’re very pleased to be welcoming Spirit to the Bradley family.” All of Spirit’s operations at Bradley Airport will utilize either a 145-seat Airbus A319 or a 182-seat Airbus A320 aircraft. The Orlando route is offered daily, year-round, and the Myrtle Beach non-stop is a seasonal service offered four days per week. Spirit will commence non-stop service to Fort Lauderdale on June 15. “The key to successful route development is a loyal customer base,” CAA Executive Director Kevin Dillon said. “The Myrtle Beach service has been frequently requested by our travelers, and the additional frequencies between Bradley, Orlando, and Fort Lauderdale will provide travelers with more options. It is our hope that these additions to our route structure will continue to encourage our travelers to come home to Bradley and choose our local airport over other airports.”

AIC Adopts Quality Matters

SPRINGFIELD — American International College (AIC) is committed to ensuring that its online courses and programs employ best practices based on the existing research literature. Course-development goals are focused on ensuring the highest levels of student learning, interaction, and engagement. To meet these goals, AIC has become a Quality Matters (QM) member. QM is a faculty-centered peer-review process designed to certify the quality of online courses. The QM Rubric and course-review process were developed from a grant provided by the Fund for the Improvement of Postsecondary Education. QM has received national recognition for its peer-based approach to quality assurance and continuous improvement in distance learning and has more than 1,000 subscribers in North American and around the world. The QM Rubric is research-based and promotes best practice-based quality standards. Alignment, a central concept of the QM Rubric, requires that critical course components — learning objectives, assessment and measurement, instructional materials, learner interaction, and engagement and course technology — work together to ensure that students achieve desired learning outcomes.

Puffer’s Salon & Day Spa Raises Funds to Support Boston Children’s Hospital

WESTFIELD — Salons throughout the U.S. will be participating in HAIRraising, a fund-raising event benefiting Boston Children’s Hospital’s Heart Center. Puffer’s Salon and Day Spa has joined this initiative with a month-long celebration including raffles, featured items, and promotions. Throughout the month of May, 100% of the proceeds from all children’s haircuts will go to Boston Children’s Hospital. Founded in 2010 by longtime business partners John Frieda and Gail Federici, HAIRraising brings together the salon and hair communities to help support the life-saving care and breakthrough cures, treatments, and innovations at Boston Children’s Hospital. “We’re so grateful to the salon community for their ongoing support of Boston Children’s Hospital,” said Frieda. “We’re consistently overwhelmed and amazed by the level of commitment this effort receives from salon owners and stylists.” Added Federici, “support for Boston Children’s Hospital is critical. We need everyone to understand the huge global impact that this hospital has, not only for children, but for adults as well. Together with this event, we can help save countless lives.” Judy Puffer, owner of Puffer’s Salon & Day Spa, said she is “thrilled to participate in HAIRraising this year to support Boston Children’s Hospital. It’s exciting to be a part of something that unifies our community and can make such a huge difference in the lives of sick children.” In the past seven years, salons have raised more than $1 million for Boston Children’s Hospital through HAIRraising and the generosity of the salon community. This year’s event is expected to raise more than $300,000 for the hospital.

Pioneer Valley Credit Union Awards Scholarships

SPRINGFIELD — Pioneer Valley Credit Union (PVCU) announced the recipients of its 2017 College Scholarship Awards. Each year, Pioneer Valley Credit Union selects four deserving students to receive a $1,000 scholarship to help with college expenses. Since the inception of the program in 2000, PVCU has awarded nearly $65,000 to local young adults continuing their education. The Pioneer Valley Credit Union 2017 College Scholarship recipients are a group of young adults who have proven themselves in the classroom, on the athletic fields, and in various activities and clubs. Dorilyn Castillo of Chicopee High School received the Maurice O’Shea Scholarship. Kaitlyn Feyre of Westfield High School received the Richard Borden Memorial Scholarship. Daniel Sexton of the Springfield Renaissance School received the Ignatius Collura Scholarship. Kamran Noori Shirazi of Springfield Central High School received the Ted Klekotka Memorial Scholarship. The 2017 recipients were honored at the credit union’s 94th annual meeting.

Departments People on the Move
John Cook

John Cook

Springfield Technical Community College (STCC) entered a new chapter in its 50-year history last month with the inauguration of John Cook as its sixth college president. The installation ceremony at STCC’s Scibelli Hall Gymnasium featured a mixture of pageantry, tradition, and celebration. The event opened with a processional led by the STCC Ceremonial Brass Ensemble, followed by the Bearer of the Mace and more grandeur befitting such formal occasions. After the presentation of the presidential medallion, Cook spoke about the college’s rich history, while looking ahead to the future. “Springfield Technical Community College carries an incredible legacy, and it is an absolute privilege to champion who we are becoming in this, our 50th year, and during a time of renaissance and innovation all around,” he said. Christopher Johnson, chair of the STCC board of trustees, praised the new president for his efforts since taking the helm. “The board of trustees is delighted with its selection of Dr. John Cook as STCC’s president. It has been a pleasure working with Dr. Cook during this academic year as we strive to continue to improve the lives of our students. Dr. Cook has done a great job in his inaugural year to keep STCC moving forward as the Commonwealth’s only ‘technical’ community college,” Johnson said. Brian Tuohey is president of the Collins Companies, sponsor of the inauguration. He also is a longtime member of the STCC Foundation board of directors and its past president. He noted, “I have been very impressed with Dr. Cook’s commitment to and involvement with the STCC Foundation and our new board. His enthusiastic leadership and direction have been key components in re-energizing this very important asset, both for our college and our students.” Cook’s induction office falls during the 50th anniversary of the founding of STCC. He succeeded Ira Rubenzahl, who guided the college for 12 years. Cook took over the reins to become the sixth president of STCC on Aug. 1, 2016. Before the inauguration ceremony, the STCC Foundation hosted a VIP luncheon that included business community partners, community stakeholders, and representatives from other education institutions.

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Shannon Asselin

Shannon Asselin

David Ferraro Jr.

David Ferraro Jr.

Melissa Hall

Melissa Hall

Private Financial Design, LLC (PFD) recently announced the promotions of Shannon Asselin and David Ferraro Jr., and welcomed Melissa Hall to the company. Asselin was promoted to executive administrator. She began her career with PFD in 2014 as a client services assistant, bringing more than 14 years of experience in customer service, which included head teller for a local bank. Over the past two years, she has advanced her skills in the financial-services industry with further training and education. She has been honored for excellence in her work with PFD’s broker dealer and clients. She will oversee the administrative operations and client services for PFD while taking on more corporate responsibilities. Ferraro has been promoted to financial advisor. He has been working as an administrator since July 2016 so he could learn the procedures and compliance needs for his clients. His affiliation with PFD began when he interned in 2010, and he was a part-time administrator for several years while attending college. Ferraro graduated summa cum laude with a bachelor’s degree in business administration from Bryant University, where he studied financial services and economics. He leveraged his education to win the National Financial Plan Competition sponsored by the International Assoc. of Registered Financial Consultants. While attending Bryant, he served as chairman of the Macroeconomic Committee of the Archway Investment Fund. In this role, he developed the investment strategy for this $1 million endowment fund. His work at PFD will be focused on financial and estate planning, investment management, and retirement plans. He is currently pursuing the education and training requirements to become a certified financial planner. Hall has joined the team at PFD as a registered administrator. She has more than five years of experience in the financial-services industry, starting first with a mutual insurance company and later working with an independent certified financial planner for several years. She is currently FINRA Series 6 licensed and will be actively working toward other licensures in the near future. Beyond financial services, Hall has many years of customer-care experience, including many years of volunteer work at her church and on the foreign mission field. She will be helping to develop best business practices, as well as designing new processes to enhance customer service. Private Financial Design offers comprehensive financial planning for both personal and business needs, including fee-based investment-advisory services, retirement plans, and other wealth-management services.

•••••

Berkshire Bank announced the promotion of Mark Pedrotti to Vice President, Marketing Officer. Pedrotti began his career with Berkshire Bank as a college intern from Johnson & Wales University in 2006. He was offered permanent employment in 2008 as eMarketing and website administrator and has continued to learn and grow within the marketing department, taking on new titles and increasing challenges as the years have progressed. “Mark is a key member of Berkshire Bank’s marketing team, and this promotion reflects his dedication to his position,” said Elizabeth Mach, senior vice presient, marketing officer. “We are proud of his accomplishments and look forward to his continued growth in the future.” Pedrotti continues to cultivate his career by acquiring new knowledge and challenging himself in and out of the office each day. In his new role, he will manage the strategic initiatives of Berkshire Bank’s digital properties, in addition to assisting with the overall integrity of marketing assets. Outside of the bank’s marketing department, Pedrotti is also engaged with his community. He is an active participant of the Berkshire International Film Festival, and has been since its inception. Passionate about film and the Berkshire region, he does his best to merge the two, spending much of his time immersed in the outdoor community, always with a camera in hand.

•••••

Jessica Collins, Executive Director of Partners for a Healthier Community, has been appointed to Gov. Charlie Baker’s Special Commission on Behavioral Health Promotion and Upstream Prevention. The commission is tasked with investigating “evidence-based practices, programs, and systems to prevent behavioral-health disorders and promote behavioral health across the Commonwealth. The Commission is comprised of an interdisciplinary group of leaders in behavioral health, prevention, public health, addiction, mental health, criminal justice, health policy, epidemiology, and environmental health. The Commission is zeroing in on three overarching questions: what’s working in behavioral-health promotion and upstream prevention? How can we better fund what’s working? And what can we achieve if we fund what works? More information can be found at promoteprevent.com/mission.

Chamber Corners Departments

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• June 2: “Spicing Up Your PowerPoint Presentations,” 8:30-10:30 a.m., hosted by La Quinta Inn & Suites, 100 Congress St., Springfield. Cost: $40 for members, $50 for non-members.

June 17: Third annual Champions of Chicopee 5K and 2-mile walk, starting at the Portuguese American Club, 149 Exchange St., Chicopee. Registration is at 7:45 a.m., and race begins at 9:30 a.m. Cost: $25 per runner/walker, $15 for kids 12 and under. Each participant receives a T-shirt (if registered by June 3) and lunch at the Munich Haus. Part of the proceeds will benefit the National Alliance on Mental Illness (NAMI) in memory of Nathan Dumas of Lucky Design + Media. Sponsored by Munich Haus, PeoplesBank, Holyoke Medical Center, Polish National Credit Union, Westfield Bank, First American Insurance Agency Inc., Insurance Center of New England, and MedExpress Urgent Care.

• June 21: Salute Breakfast, 7:15-9 a.m., hosted by Munich Haus Restaurant, 13 Center St., Chicopee. Cost: $23 for members, $28 for non-members.

• June 29: Business After Hours, 4:30-6:30 p.m., hosted by Valley Blue Sox, Mackenzie Stadium, Holyoke. Game time: 6:35 p.m. Cost: $10 for members, $15 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• June 6: Networking by Night, 5-7 p.m., “Move the Mountain” with the Greater Holyoke Chamber of Commerce, hosted by New City Brewery, 180 Pleasant St., Easthampton. Sponsored by Finck & Perras Insurance Agency Inc. and Westfield Bank. Cost: $10 for members, $15 for non-members. Refreshments will be available. For more information, call the Easthampton Chamber office at (413) 527-9414 or the Holyoke Chamber office at (413) 534-3376.

• June 28: Speaker Breakfast: “Why Ping-pong Tables Do Not Define Your Business Culture,” 7:30-9 a.m., hosted by Williston Northampton School, 19 Payson Ave., Easthampton. Featured guest speaker: Tim Retting of Cincinnati-based InTrust. Sponsored by BusinessWest, Easthampton Savings Bank, Finck & Perras Insurance Agency Inc., Innovative Business Systems Inc., United Personnel, and Williston Northampton School.

• July 13: Networking by Night featuring the Oxbow Water Ski Team, 5-7 p.m., hosted by Oxbow Marina, Old Springfield Road, Northampton. Sponsored by BusinessWest, Fleury’s Outdoor Equipment Inc., and American Boat Restoration. Cost: $10 for members, $15 for non-members.

• July 28: The Chamber Island Golf Tournament, 9 a.m. to 5 p.m., hosted by Southampton Country Club. Visit www.easthamptonchamber.org for additional information.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• June 6: Networking by Night, 5-7 p.m., “Move the Mountain” with the Greater Easthampton Chamber of Commerce, hosted by New City Brewery, 180 Pleasant St., Easthampton. Sponsored by Finck & Perras Insurance Agency Inc. and Westfield Bank. Cost: $10 for members, $15 for non-members. Refreshments will be available. For more information, call the Holyoke Chamber office at (413) 534-3376 or the Easthampton Chamber office at (413) 527-9414.

• June 14: Greater Holyoke Chamber of Commerce Year in Review and Award Winner Announcements, 7:30-9 a.m., hosted by Wyckoff Country Club, 233 Easthampton Road, Holyoke. Sponsored by the Greater Holyoke Chamber of Commerce Corporate Leaders. Networking, buffet, and announcement of 2017 Business Person of the Year and the Fifield Volunteer Award winners. Cost: $35. The public is invited to attend. Visit holyokechamber.com to register

• June 21: Chamber After Hours, 5-7 p.m., sponsored and hosted by Slainte Restaurant, 80 Jarvis Ave., Holyoke. Mix and mingle with your friends and colleagues at this casual networking event. Refreshments will be available. Cost: $10 for members, $15 for non-members. Sign up at holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• May 18: “Intro To QuickBooks,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This session will cover setting up a new company, invoicing and receiving payments, writing checks, and paying bills. The session will end with a brief introduction to and overview of reports. It is suitable for those who have recently started using QuickBooks and those planning to use it. This session is taught on the PC desktop version, but the basic principles of QuickBooks remain the same for the Windows, Macintosh, and online versions of the program. Be aware that specific details of how to accomplish a task or available features may differ on the different versions, and these differences will not be covered. It is not required, but if you have a laptop or tablet and have QuickBooks installed, you may bring it and follow along. Note: this workshop is designed for training on the basics of QuickBooks and is not intended to troubleshoot problems individuals may currently be experiencing. Those types of questions are better suited to a one-on-one consulting session. Cost: $25 for members, $35 for non-members.

• June 7: June Arrive @ 5, 5-7 p.m., at ConVino, 101 Armory St, Northampton. Sponsors: Keiter Builders and MassDevelopment. Networking event. Cost: $10 for members.

• June 23: “Microsoft Excel: Tips, Tricks & Shortcuts,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. Pre-registration is required; space is limited. To register, visit [email protected]. Cost: $35 for members, $45 for non-members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• May 22: The chamber’s 56th annual golf tournament, 10 a.m., the Ranch Golf Club, Southwick. Sponsors: Whip City Fiber, SealRyt Corp., Westfield Bank, Baystate Noble Hospital. Along with a round of golf, bid at the live auction to benefit three $500 student scholarships and win some raffles. Online registration, along with information on sponsorships and foursomes, are available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• June 1: Workshop: “Non-Compete Agreements,” 8:30-10 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Attorneys Mary Jo Kennedy and Ryan Barry from Bulkley, Richardson & Gelinas, LLP will present on the subject of non-compete agreements. Topics will include the circumstances in which non-compete agreements arise, non-solicitation and non-disclosure agreements, how to structure non-compete agreements, limitations on the enforceability of non-compete agreements, recent cases discussing non-compete agreements; proposed legislation regarding non-compete agreements; and alternatives to non-compete agreements. A question-and-answer session will follow the presentation. Cost: free for members, $30 for non-members (cash or credit paid at the door or in advance). Light refreshments will be served. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• June 5: June Mayor’s Coffee Hour, 8-9 a.m., hosted by Stanley Park, 400 Western Ave., Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. This event is free and open to the public. Call the Chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• June 9: June Breakfast featuring Secretary Jay Ash, 7-9 a.m., hosted by Westfield State University in Scanlon Hall, 577 Western Ave., Westfield. Sponsored by Westfield State University (platinum) and Westfield Gas & Electric (gold). Come hear Jay Ash, secretary of Housing and Economic Development for the Commonwealth of Massachusetts, at the Greater Westfield Chamber of Commerce June Breakfast. Cost: $25 for members, $30 for non-members (paid in advance). There will be a 50/50 raffle to benefit the chamber’s CSF – Dollars for Scholars fund. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• June 14: June After 5 Connection, 5-7 p.m., hosted by Westfield Bank, 462 College Highway, Southwick. Our kickoff to summer is a celebration with a cookout. Refreshments will be served. There will be a 50/50 Raffle to benefit the chamber’s CSF – Dollars for Scholars fund. Bring your business cards and make connections. Cost: Free for members, $10 for non-members (cash or credit paid at the door). Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

PROFESSIONAL WOMEN’S CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• June 1: Professional Women’s Chamber Woman of the Year Dinner honoring Jacqueline Charron of PeoplesBank, 5:30 p.m., hosted by Storrowton Tavern Carriage House, 1305 Memorial Ave., West Springfield. Cost: $55.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 755-1310

• May 17: Speed Networking, 3:30-5 p.m., hosted by Lattitude, 1338 Memorial Ave., West Springfield. Cost: $20 for members in advance ($25 at the door), $30 for non-members in advance ($35 at the door).

May 23: Professional Women’s Chamber Woman of the Year Celebration, 5:30 p.m., hosted by Storrowton Tavern Carriage House, 1305 Memorial Ave., West Springfield.

• May 30: Pastries, Politics, and Policy, 8-9 a.m., hosted by TD Bank Conference Center, 1441 Main St., Springfield. Cost: $15 for members ($20 at the door), $25 for non-members in advance ($30 at the door).

• June 7: Business@Breakfast, Annual Meeting honoring the Richard J. Moriarty Citizen of the Year, 7:15-9 a.m., hosted by Flynn Campus Union, Springfield College, 263 Alden St., Springfield. Cost: $22.50 for members in advance ($25 at the door), $30 for non-members in advance ($35 at the door).

• June 14: After 5 on the Riverfront, 5-7 p.m., hosted by Pioneer Valley Riverfront Club, North Riverfront Park, 121 West St., Springfield. Cost: $5 for members, $10 for non-members.

Sponsorship opportunities are available. Register online for events at www.springfieldregionalchamber.com or e-mail [email protected] for more information.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• May 18: Networking Lunch, noon to 1:30 p.m., hosted by Lattitude in West Springfield. Members or guests of members may attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately the day of the event. We cannot invoice you for these events. For more information or to register, visit www.westoftheriverchamber.com or contact the chamber office at (413) 426-3880 or [email protected].

• June 7: Wicked Wednesday, 5:30-7:30 p.m., hosted by Lattitude, 1338 Memorial Ave., West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, call the chamber office at (413) 426-3880, or register at www.westoftheriverchamber.com.

• June 15: Annual Meeting and Business Grant Drawing, 7-9 a.m., hosted by Chez Josef, Agawam. The event will kick off with the welcoming of new Chairman Frank Palange and the incoming WRC board of directors. Two $500 business grants will be drawn the morning of the event. Guest speaker will be Drew Crandall. Cost: $35 for members, $45 for non-members. For more information and for tickets to this event, call the chamber office at (413) 426-3880 or e-mail [email protected].

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
springfieldyps.com

• June 15: Ninth annual Great Golf Escape, hosted by the Ranch Golf Club. Cost: $95, including lunch and dinner. Registration begins at 10:30 a.m., shotgun start at noon.

Daily News

SPRINGFIELD — Massachusetts Mutual Life Insurance Co. has unveiled a newly refreshed brand, designed to better reflect and build on its legacy and the core values that have guided the company since its founding. Celebrating the gift of interdependence, the new positioning elevates the idea that Americans today want to protect the ones they love with a company whose values align with their own.

The brand refresh — marked by the launch of a new, multi-channel advertising campaign, updated logo, and dramatically revamped website — communicates the company’s long history of stability and strength.

massmutuallogo“Since 1851, MassMutual has been guided by our founding principle — we are people coming together to look out for one another,” said Gareth Ross, chief Digital and Customer Experience officer. “We know people are inherently reliant on one another, whether that’s at home, in the workplace, or in the community. Our new positioning celebrates these relationships, underscoring that, when we depend on each other, we are not only more secure, but life is also happier and more fulfilling.”

He added that, based on company research and customer insights — combined with the fact that a substantial number of individuals and families across the U.S. are in need of financial guidance — MassMutual wanted to reinforce the company’s vision and identity in a new, fresh, and relatable way. The new brand recognizes that, while the world celebrates independence, true happiness comes from our reliance on one another. It also seeks to inspire people to see themselves as part of something bigger.

“Much has changed in the past decade — we live our lives differently, connecting on social media and depending on each other at all stages of life,” said Jennifer Halloran, MassMutual’s head of Brand and Advertising. “As we took a close look at the key attributes that distinguish us from our competitors, we saw this as not only an opportunity to communicate who we are, but to also help more Americans with holistic financial solutions at a time they need the help the most.”

At the core of the refresh is the fact that American expectations about interdependence continue to evolve. Some 32% of young adults (ages 18 to 34) now live at home with their parents, and only one-third of Baby Boomers are confident they will have enough money to last through their retirement. Add in the fact that some generations, like Gen X, may be taking care of both parents and children, and it’s clear that Americans are turning to their loved ones for support throughout their lives.

The need for holistic financial solutions in rapidly growing and underserved communities is also very apparent. Millennials, the middle class, and Latinos are the industry’s fastest-growing customer base, but many are financially unprepared. Millennials are the largest living generation and the biggest group in the workforce, but they are burdened with more than $1.3 trillion in student loan debt. Furthermore, median middle-class income fell 4% in the past decade, and although Latinos are the fastest-growing demographic in the U.S., more than half say they are financially unprepared.

MassMutual’s new look is being rolled out through a broad, multi-channel advertising campaign that includes prominent TV, radio, print, outdoor, digital, and social-media advertising across the nation. The company’s visual identity has also been updated to focus on its policy owners and customers. The blue chip has been replaced by a newly designed logo, featuring a bold, dynamic blue color and symbolic dots that represent the community of people that MassMutual is helping to connect. Additionally, the company’s website, massmutual.com, has been redesigned to reflect the refreshed brand, improve the user experience, and deliver new features.

“This is just the beginning of the next chapter in MassMutual’s long journey of helping people secure their future and protect the ones they love,” Ross said.

Daily News

BOSTON — Massachusetts employers hit the pause button on a seven-month rally in business confidence during April, but their outlook remained solidly optimistic in the face of mixed political and economic signals.

The Associated Industries of Massachusetts (AIM) Business Confidence Index lost 2.2 points to 60.2 last month, 4.0 points higher than its level of a year earlier. Every constituent element of the confidence index lost ground after reaching a 13-year high during March.

The results came as the Massachusetts economy contracted at a 0.5% annual rate during the first quarter and state unemployment rate rose to 3.6%.

“We should not be surprised to see confidence readings correct slightly after advancing six points since September,” said Raymond Torto, chair of AIM’s Board of Economic Advisors (BEA) and lecturer at Harvard Graduate School of Design. “It bears watching to determine whether the broad April decline becomes a trend as we move into the summer.”

Analysts believe the numbers may also reflect growing concern among employers about the ability of the Trump administration to deliver the many pro-growth policies it promised during the campaign.

The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The Index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. The index has remained above 50 since October 2013.

Employers grew less confident about both the overall economy and their own operations during April. The Massachusetts Index, assessing business conditions within the Commonwealth, lost 0.4 points to 63.3, leaving it 6 points higher than in April 2016.

The U.S. Index of national business conditions shed 2.7 points after gaining ground for the previous sixth months. April marked the 85th consecutive month in which employers have been more optimistic about the Massachusetts economy than the national economy.

The Current Index, which assesses overall business conditions at the time of the survey, declined 1.9 points to 59.9, while the Future Index, measuring expectations for six months out, dropped 2.5 points to 60.5. The future outlook remained 3.2 points higher than a year ago.

The Company Index, reflecting overall business conditions, fell 2.6 points to 60.2. The Employment Index fell 2.8 points to 56.2, and the Sales Index declined 2.1 points to 60.5.

The AIM survey found that nearly 39% of respondents reported adding staff during the past six months, while 19% reduced employment. Expectations for the next six months were stable, with 37% planning to hire and only 10% downsizing.

The April survey also reversed an unusual result in March, when Western Mass. companies were more confident than those in the eastern portion of the Commonwealth. Eastern Mass. employers posted a 61.7 confidence reading in April versus 58 for employers in the western part of the state.

AIM President and CEO Richard Lord said employer confidence is facing headwinds from accelerating healthcare and health-insurance costs. Massachusetts has exceeded its objective for healthcare spending in each of the past two years, and employers continue to pay some of the highest costs in the nation.

“The good news is that Massachusetts is beginning to identify some answers. And there appears to be enough common ground and political will on the issue to pursue some solutions,” Lord said. “New research conducted by the Massachusetts Health Policy Commission suggests that Massachusetts employers, insurers, and policymakers could reduce total healthcare expenditures anywhere from $279 million per year to $794 million per year, or 0.5% to 1.3%, by making several key improvements to the healthcare system.”

Chamber Corners Departments

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• May 11: Networking by Night, 5-7 p.m., hosted by Amy’s Place Bar & Grill, 80 Cottage St., Easthampton. Sponsored by Easthampton Savings Bank.

• June 6: Networking by Night, 5-7 p.m. “Move the Mountain” with the Holyoke Chamber of Commerce, hosted by New City Brewery, 180 Pleasant St., Easthampton. Sponsored by Finck & Perras Insurance Agency Inc. and Westfield Bank.

• June 28: Speaker Breakfast: “Why Ping-pong Tables Do Not Define Your Business Culture,” 7:30-9 a.m., hosted by Williston Northampton School, 19 Payson Ave., Easthampton. Featured guest speaker: Tim Retting of Cincinnati-based InTrust. Sponsored by BusinessWest, Easthampton Savings Bank, Finck & Perras Insurance Agency Inc., Innovative Business Systems Inc., United Personnel, and Williston Northampton School.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• May 5: Spring Swizzle Auction, 6:30-10:30 p.m. Hosted by Eastside Grill, Strong Ave., Northampton. Cost: $75. Purchase tickets at www.chamberspringswizzle.com.

• May 10: May Arrive @ 5, 5-7 p.m., at Goggins Real Estate, 79 King St., Northampton. Sponsors: Applied Mortgage, Greenfield Community College Foundation, MassDevelopment, and Northeast Solar. Networking event. Cost: $10 for members.

• May 11: “Google Analytics,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by SCORE of Western Mass. What is Google Analytics? A free, powerful analytics tool that provides reports showing how visitors found your website and what they did when they got there. It measures the effectiveness of your online and offline marketing campaigns. Pre-registration is required; space is limited. Cost: free.

• May 18: “Intro To QuickBooks,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This session will cover setting up a new company, invoicing and receiving payments, writing checks, and paying bills. The session will end with a brief introduction to and overview of reports. It is suitable for those who have recently started using QuickBooks and those planning to use it. This session is taught on the PC desktop version, but the basic principles of QuickBooks remain the same for the Windows, Macintosh, and online versions of the program. Be aware that specific details of how to accomplish a task or available features may differ on the different versions, and these differences will not be covered. It is not required, but if you have a laptop or tablet and have QuickBooks installed, you may bring it and follow along. Note: this workshop is designed for training on the basics of QuickBooks and is not intended to troubleshoot problems individuals may currently be experiencing. Those types of questions are better suited to a one-on-one consulting session. Cost: $25 for members, $35 for non-members.

• June 7: June Arrive @ 5, 5-7 p.m., at ConVino, 101 Armory St, Northampton. Sponsors: Keiter Builders and MassDevelopment. Networking event. Cost: $10 for members.

• June 23: “Microsoft Excel: Tips, Tricks & Shortcuts,” 9-11 a.m., at the Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. Pre-registration is required; space is limited. To register, visit [email protected]. Cost: $35 for members, $45 for non-members.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org

(413) 568-1618

• May 1: Greater Westfield Chamber of Commerce, May Mayor’s Coffee Hour, 8-9 a.m., hosted by Amelia Park Ice Arena, 21 South Broad St., Westfield. Join us for our monthly Coffee Hour with Westfield Mayor Brian Sullivan. This event is free and open to the public. Call the chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• May 5: “What to Expect at the Massachusetts Commission Against Discrimination,” 8:30-10 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Imagine one afternoon an envelope from the Massachusetts Commission Against Discrimination (MCAD) arrives in the mail. You are filled with dread as you discover that a former employee has filed a complaint alleging discrimination, harassment, and retaliation. Now what? Join Attorney Timothy Netkovick of Royal, P.C. for a workshop to discuss what to expect at the MCAD. Cost: free for members, $30 for non-members (cash or credit paid at the door or in advance). Light refreshments will be served. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• May 10: May After 5 Connection, 5-7 p.m., hosted by Armbrook Village, 551 North Road, Westfield. Cost: free for members, $10 for non-members (cash or credit paid at the door). Refreshments will be served, and a 50/50 raffle will benefit the chamber’s CSF – Dollars for Scholars fund. Online registration is available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• May 22: The chamber’s 56th annual golf tournament, 10 a.m., the Ranch Golf Club, Southwick. Sponsors: Whip City Fiber, SealRyt Corp., Westfield Bank, Baystate Noble Hospital. Along with a round of golf, bid at the live auction to benefit three $500 student scholarships and win some raffles. Online registration, along with information on sponsorships and foursomes, are available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

SPRINGFIELD REGIONAL CHAMBER

www.springfieldregionalchamber.com

(413) 755-1310

• May 3: Business@Breakfast, 7:15-9 a.m., hosted by Chez Josef, 176 Shoemaker Lane, Agawam. Featuring Peter Sokolowski, Merriam-Webster’s editor at large, who will speak about trending words, Merriam-Webster’s sassy tweets, and some of the 1,000 new words recently added to the dictionary. Cost: $22.50 for members in advance ($25 at the door), $30 for non-members in advance ($35 at the door).

• May 10: Lunch ‘n’ Learn, “The Trump Effect: Potential Impact on Employer Mandates,” 11:30 a.m. to 1:30 p.m., hosted by Lattitude, 1338 Memorial Ave., West Springfield. Presented by attorney Amelia Holstrom of Skoler, Abbott & Presser. Cost: $25 for members in advance ($30 at the door), $35 for non-members ($40 at the door).

• May 17: Speed Networking, 3:30-5 p.m., hosted by Lattitude, 1338 Memorial Ave., West Springfield. Cost: $20 for members in advance ($25 at the door), $30 for non-members in advance ($35 at the door).

• May 23: Professional Women’s Chamber Woman of the Year Celebration, 5:30 p.m., hosted by Storrowton Tavern Carriage House, 1305 Memorial Ave., West Springfield.

• May 30: Pastries, Politics, and Policy, 8-9 a.m., hosted by TD Bank Conference Center, 1441 Main St., Springfield. Cost: $15 for members ($20 at the door), $25 for non-members in advance ($30 at the door).

Sponsorship opportunities are available. Register online for events at www.springfieldregionalchamber.com or e-mail [email protected] for more information.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• May 3: Wicked Wednesday and grand re-opening, 5:30-7:30 p.m., hosted by Curry Printing/Fast Signs, West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880 or register at www.westoftheriverchamber.com.

• May 10: Job Fair 2017, 3-7 p.m., hosted by Crestview Country Club, 281 Shoemaker Lane, Agawam. The town of Agawam and the West of the River Chamber will be hosting a local job fair. West Springfield and Agawam businesses, along with other employment opportunities, will be showcased. This event is free and open to the public. To be a participating vendor, register online at www.westoftheriverchamber.com.

• May 18: Networking Lunch, noon to 1:30 p.m., hosted by Lattitude in West Springfield. Members or guests of members may attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately the day of the event. We cannot invoice you for these events. For more information or to register, visit www.westoftheriverchamber.com or contact the chamber office at (413) 426-3880 or [email protected].

Features

Real-world Education

Valley Venture Mentors co-founder Paul Silva

Valley Venture Mentors co-founder Paul Silva

Valley Venture Mentors has long cultivated entrepreneurship in the Pioneer Valley through programs like its signature Accelerator, which provides education and support for aspiring business owners to hone their ideas. VVM’s Collegiate Accelerator, set to begin in June, is a different beast, focusing on a younger group with startup ideas and tossing them into a more demanding, time-intensive experience than the traditional Accelerator. But they do have something in common with their older peers: they don’t know anything. Yet.

Paul Silva recalls how Valley Venture Mentors was born out of entrepreneurship classes he and his fellow co-founders, Scott Foster and Jay Leonard, were teaching at UMass. But the vast majority of participants in VVM’s programs have been past their college years.

“But the student demand was there all along,” Silva said. “College students needed this.”

Which is why the Springfield-based nonprofit — which aims to build, support, and maintain an entrepreneurial renaissance in Western Mass. — launched a Collegiate Accelerator program this summer for college students and recent graduates. Twenty startups have been chosen to participate in the eight-week program, which was funded by multiple sources, including an anonymous donor who made a significant contribution.

“The donors agreed with us: ‘hey, we have great kids in our schools, or great kids are born here and go somewhere else to school. What they need is a great reason to stay,’” Silva told BusinessWest. “We want to show them that, if they want to create a startup, this is the place you can do it, and there’s no better time in their lives.”

There are some important differences between VVM’s traditional Accelerator and the collegiate version. While the adults in the former program dedicate one long weekend a month, the college students are essentially working a 40-hour schedule for eight weeks, with 20 hours per week spent in the classroom and another 20 in the field, meeting potential customers and honing their idea into a workable business plan. The accelerator will run weekdays from mid-June through August, and participants will receive a $2,000 stipend.

“We can run the program over the summer and not conflict with their studies,” Silva said. “Local kids can participate over the summer, and kids who come here for school can stay here over the summer. So we’re keeping all these great kids here; we give them our intensive program, and we get those great minds to stay local.”

We’re giving them an internship at their own startup, and they’re getting paid. We’re taking eight weeks of their summer, leaving time at the beginning and end, and we make it intense.”

Silva noted that participants will learn how to pitch their startup and how to raise capital, and will benefit from successful entrepreneurs and business leaders who will serve as speakers and mentors.

It is in some ways the best job of their lives so far, he added. “We’re giving them an internship at their own startup, and they’re getting paid. We’re taking eight weeks of their summer, leaving time at the beginning and end, and we make it intense. It’s a full-time job.”

VVM worked with a variety of partners, from the Grinspoon Charitable Foundation to area colleges, to publicize the Collegiate Accelerator and attract applications. Being chosen for one of the 20 slots was a two-part process. In the first, the applicants judged each other’s ideas blindly — no name, age, gender, or race information was attached. From that peer review, a number of startups were chosen to attend a screening party where they made their elevator pitch before at least 10 different VVM members, who grilled them about their ideas.

It’s an intense process, Silva said, but superior to coming before, say, a three-member panel and needing unanimous approval. With that model, if someone has an idea involving video games and one of three judges simply hates video games, it’s over. With 10 or more judges, there’s more leeway for those biases to be filtered out. And applicants who were not chosen were given plenty of practical feedback that might make them more likely to be chosen next summer.

Knowing Nothing

For those taking the plunge this June, the first lesson is a mantra that has been used often at Valley Venture Mentors.

“The foundation of our program is, you don’t know anything, and neither does your business partner,” Silva said. “All you have is a good idea.”

That idea requires testing through actual field work, he said. “Maybe I want to make video games for blind people. And it turns out that blind people are mostly older and don’t give a darn about video games, but they do miss socializing. So now I’ve learned more about them, and about social isolation.”

Perhaps that leads to a different idea for a video-game company, or a completely different type of company focusing on the needs of blind people. Those crossroads pop up all the time for young entrepreneurs, he explained. In fact, Silva said most entrepreneurs at the idea stage are 90% wrong, and the idea is to discover where they’re 10% right, and build on that.

VVM’s overarching goal is to catalyze the entrepreneurial renaissance in the Pioneer Valley.

VVM’s overarching goal is to catalyze the entrepreneurial renaissance in the Pioneer Valley.

A few of the 20 participants in the Collegiate Accelerator have actually received money in exchange for products, but most have not gotten that far, nor should that be expected at this stage of the game, Silva said.

“I tell them a startup is not a job where you make money; it’s where you figure out how to make money. A business is a job where you make money. The goal is to grow your startup into a business. If people are already giving you money, that’s a great signal, but it’s not the goal.”

The students participating in the 2017 Collegiate Accelerator include:

• Boman Container Homes, Springfield Technical Community College (STCC): offers a variety of customizable container homes, offices, and cabins for sale, ranging from economic to luxurious;

• Bystand, Hampshire College: connects certified bystanders, who rarely use their skills, with people nearby who are in need of immediate medical assistance;

• CognitEyes, UMass Amherst: makes affordable, comfortable, eye-tracking glasses, helping identify diseases, assess fatigue, and understand consumer behavior;

• DetraPel, Babson College: a super-hydrophobic liquid repellent that repels any liquid from almost any surface;

• El Cherufe Chile Paste, Greenfield Community College: offers a unique hot flavor profile to lovers of all things spicy in a versatile paste form;

• In Case Audio, UMass Amherst: installs speaker systems into vintage suitcases to create a stylish yet portable speaker and amp;

• Love Jones Renaissance Café & Lounge, STCC: a cozy, sophisticated lounge and café that provides customers with an ambiance that fosters individual and group creativity and networking;

• Lymph + Honey, Hampshire College: provides access to healthful, wholesome, and sustainable natural hair- and body-care products;

• Mitho MoMo, Mount Holyoke College: brings authentic Nepalese foods back to their people in the U.S. at affordable prices with the convenience of a microwave;

• Peace of Mind Home Inventory, STCC: personal asset inventory for insurance and estate planning;

• Redflowers, Smith College: promotes, empowers, and engages black identities and black women;

• Salad Express, Elms College: an inexpensive healthy fast-food experience;

• Shesabelle Chandeliears, Smith College: adds versatility and variety to modern jewelry owners’ earring selection;

• Socialopolis, UMass Amherst: a virtual and augmented reality software and hardware development firm;

• STEAMporio, STCC: STEAM education marketplace with a focus on the maker and DIY communities;

• Studio 26, Holyoke Community College: an inspiring network that strengthens the community and encourages growth and self-expression through the arts;

• The Schwa Company, Smith College: provides on-demand, real-life translators through an app 24/7, eliminating language barriers;

• The Travel Unicorn, Mount Holyoke College: an LGBTQ+ travel guide dedicated to sharing stories of love and travel, connecting LGBTQ+ travelers to safe and fun travel destinations;

• Vidvision, Babson College: offers a suite of interactive lead-generation tools to help SMBs drive ROI on their video content; and

• Zirui Collective, Mount Holyoke College: a beauty tech company that builds a compact, modular, customizable makeup kit that is space-efficient and travel-friendly.

Catalyzing the Valley

When asked what the end goal of the Collegiate Accelerator should be, Silva said it’s similar to VVM’s overarching goal of catalyzing the entrepreneurial renaissance in the Valley.

“One of the most underutilized assets in the Valley is our college students,” he said. “We know from personal experience, and from the experience of others around the country, that if you shower young entrepreneurs with love and support, they’ll be more likely to find success, to remember you, and to stay here. Not everyone is going to stay, of course, and not everyone should stay; if what you’re doing is perfect for Silicon Valley, then you should go to Silicon Valley. But this is a great region for all kinds of startups.”

Besides, he added, startups that leave the area often become ambassadors of sorts, or allies, of the Pioneer Valley. One team from London that took part in a VVM Accelerator has since helped three other teams expand their business in the United Kingdom.

“We are dedicated to helping entrepreneurs launch and thrive. Students are one of the most high-potential populations our region has, and with a bit more help, they could really have an impact here,” Silva said. “We can’t wait to learn about their ventures and help them take the next steps to launch.”

Joseph Bednar can be reached at [email protected]

Health Care Sections

Safety Net

Larry Borysyk takes Lucille Chartier’s blood pressure

Larry Borysyk takes Lucille Chartier’s blood pressure as she exercises in Holyoke Hospital’s cardiac rehabilitation gym.

 

Lucille Chartier had no idea she had heart problems until a day last October when she got out of the shower, began sweating, and felt like she was going to pass out.

“I knew something was really wrong,” said the 68-year-old Chicopee woman, who was diagnosed with a heart attack after an ambulance took her to the hospital.

While there, she was told about a cardiac-rehabilitation program in a gym, but wasn’t given much information, and since she had never exercised on machines, she was hesitant to sign up.

Several months later, she spoke to Larry Borysyk at Holyoke Medical Center (HMC), and after he explained its program in detail and why it was important, Chartier decided to give it a try.

That was two months ago, and today she would advise anyone who has had a cardiac event to take part in cardiac rehabilitation. She enjoys walking on the treadmill as well as the camaraderie between staff and participants, and says it has helped her gain strength and confidence.

Borysyk, cardiac rehabilitation counselor at HMC, said Chartier’s initial reaction was not unusual.

“Cardiac rehabilitation is life-saving, but it can be a scary adjustment for people who have never exercised in a gym, so we try to reduce their mental and physical stress,” he told BusinessWest, adding that individuals need to slowly acclimate to the equipment. Meanwhile, people who exercised on a regular basis before a cardiac event need to relearn what they can do, and how long and hard they can safely push themselves.

Exercise can be problematic because people can become hyper-vigilant after a heart attack and think any symptom is a precursor to another event. But cardiac rehabilitation can help them learn what is normal.

“Each participant is assessed by a nurse while they are exercising to make sure they stay within their limits,” said Kelley Weider, department director of Cardiac and Pulmonary Rehabilitation for Berkshire Medical Center, adding that patients are connected to wireless telemetry monitors, and if they experience symptoms during exercise they are worried about, they are immediately evaluated.

Holyoke, Baystate, and Berkshire medical centers all have cardiac-rehab programs, and participants exercise in their gyms two or three times a week for 10 to 12 weeks under close supervision. Their blood pressure, heart rate, and heart rhythm are measured during activity, and routines are tailored to meet individual needs and fitness levels.

Participants must have a doctor’s referral, and although the majority have had a heart attack or stent placement, others have had bypass surgery, a heart-valve replacement, congestive heart failure, a heart replacement, or angina.

Kelly Weider says studies show regular exercise can help decrease the risk of a second cardiac event.

Kelly Weider says studies show regular exercise can help decrease the risk of a second cardiac event.

In addition to monitoring that takes place during each session, participants receive education on topics that include diet, stress reduction, smoking cessation, and other factors that affect heart health, and slowly build strength, get used to exercising, and understand it needs to become part of their lifestyle.

People also learn the importance of genetics and how that factor and their lifestyle have affected their health. “Heart disease does not happen overnight,” Borysyk said.

For this issue, BusinessWest examines the importance of cardiac rehabilitation, how treatment has changed, and how it helps people understand what they do can safely — and when symptoms should not be ignored.

Changes in Care

Borysyk has worked in cardiac rehab since the early ’70s, and has seen changes due to technology and medical advances that allow heart disease to be detected and treated earlier than in the past, which results in better outcomes.

“Coronary-care units were set up in the ’60s, but before that, nurses did everything for patients after a heart attack, including feeding them. They worried about compromising their damaged hearts, and as a result, people ended up as cardiac cripples,” he said, noting that, in the late ’70s and early ’80s, people were kept in the hospital for two weeks after a heart attack, but today they are released after two or three days.

Cardiac procedures and surgeries are not done at Holyoke Medical Center, and in many instances patients who go to their emergency room are transported by ambulance to Baystate Medical Center.

Heidi Szalai, manager of Baystate Medical Center’s cardiac-rehab program, which is the largest in the area, told BusinessWest that, although rehab doesn’t usually start in the hospital, staff members get patients up and moving.

“We want to make sure they’re walking and that it is safe for them to go home,” she said, adding that healing speeds up when they leave the hospital and they are told about programs available to them when they are discharged.

However, cardiac rehab doesn’t begin for a week or two after a person leaves a medical center, especially if they have had surgery, because the heart needs time to recover.

The programs start with individual assessments to determine the best plan of action. In addition to an exercise routine that is created for each participant, they are taught about risk factors that include high cholesterol, smoking, diabetes, stress, nutrition, and lack of exercise.

“They are usually on new medications, and we need to make sure they understand them,” Szalai said, explaining that some prescription drugs may slow their heart rates, and their doctors receive periodic reports about their blood pressure and how the heart responds during exercise, which helps them determine how well a medication is working and if adjustments need to be made.

Heidi Szalai

Heidi Szalai said cardiac rehab helps patients know how they should feel when they exercise and when to seek medical help.

Lifestyle changes are also discussed. “Some people have always eaten well and are doing everything they should, but need to learn to control stress and cope with it so it doesn’t affect their heart,” she continued, adding that patients have a clinician trained in mindfulness-based stress management. “We tell people that exercise is a dose of medication and has positive affects on risk factors; it helps lower blood pressure, blood sugar, cholesterol, and improves their overall sense of well-being.”

The goal is to get people exercising five days a week, which can make a profound difference because studies show finishing a cardiac-rehab program can lower the likelihood of another event.

Insurance typically covers the cost of the programs, but some people have high co-pays and cannot afford to attend all of the sessions.

When that occurs, staff in cardiac programs do their best in a limited number of sessions. Berkshire Medical Center has a program that pays half of co-pays of $15 or more for qualified individuals, and although it can help, it may not be enough.

“We’ve seen people with co-pays that are $80 a session, so even if they receive financial help, attending 36 sessions may be cost-prohibitive,” Weider said, adding that, in some instances, they have modified the program into six sessions, which is less than ideal, but helps to give a patient security and knowledge about what they can do safely.

“During the intake process, we get a sense of what they’ve done in the past as well as their level of conditioning,” she noted. “About 90% of people haven’t been exercising on a regular basis, but some were running five miles a day.”

Exercise machines are integral to the program and include different types of stationary bicycles, a treadmill, and resistance bands, which are used for strength training.

The final phase of the program is maintenance, and although people can join gyms or exercise on their own, if they still want to be monitored, most hospitals have ongoing exercise programs that cost $40 to $45 per month and are overseen by cardiac rehabilitation staff members who are available to take their blood pressure or put them on a cardiac monitor if they feel it is needed.

Some people like the idea of having that safety net ,and Weider said Berkshire Medical Center’s maintenance program has about 320 participants who want the peace of mind that comes from knowing that, if any concerning symptoms arise, they can be assessed.

“We’ve sent some people to the emergency room, but many times they simply need to be checked out and reassured that they are OK,” she said, noting that a nurse is always available.

Future Outcome

Borysyk says people with cardiac conditions who don’t exercise are at greater risk of not being able to do the things they want as they get older, especially if their diet is poor and they smoke. And although some people avoid cardiac rehab because they want to bury the memory of the event, learning what they can do safely is an excellent way to help ensure their heart health in the future.

“Many studies show that exercise is the biggest modifiable factor to decrease the risk of another heart event,” Weider said, citing one study showing that participants in a cardiac rehab program reduced their risk of another event by 25%.

In addition, it helps participants understand how they should feel when they exercise, what the red flags are, and when they need to call their doctor or go to the emergency room.

“It helps them return to what is important to them in life and gets them into a routine of exercising 150 minutes a week that they can continue when they finish the program,” Szalai said.

It’s definitely an investment of time and money, but one that yields positive results and can lead to a healthier and happier lifestyle.

Landscape Design Sections

Weighty Business

Joseph AlexopoulosTrees serve both practical and aesthetic functions, and people can become quite attached to them. But work to maintain, trim, and even remove trees should be left to the professionals, who say their profession is often dangerous, but in all ways rewarding.

Joseph Alexopoulos has given many customers quotes for taking down a tree. But he will never forget the day he arrived at a house, saw a rope hanging from the tree the homeowner wanted removed, and asked about it.

“I was told the man they hired before me died trying to fell it,” said the president of Tree 413 in Longmeadow, adding that the tragedy is an example of how dangerous the work can be.

Local experts agree it’s critically important to hire professionals with the knowledge, training, proper equipment, and insurance to prevent homeowners from being sued if an accident occurs on their property.

The Tree Care Industry Assoc. says successfully felling a tree requires knowledge of tree physics, biology, dangerous tools, and advanced cutting techniques, and homeowners who attempt their own tree removal may be injured by falling limbs, malfunctioning equipment, or the tree itself.

The work is hazardous by nature, and professionals are completely outfitted in protective gear and trained to climb trees, operate cranes, and use chainsaws, ropes, wood chippers, and stump grinders safely.

Manager Randy Sample of Arbortech Tree Service LLC in Springfield says the company holds weekly meetings led by employees to discuss situations they encounter and the safest way to deal with them.

“Unforeseen scenarios can occur, but we go to great lengths to eliminate the possibility of accidents,” he said, adding that employees use a wide range of equipment, adhere to OSHA standards, and are certified annually in electrical hazard and prevention, which ensures they are familiar with equipment utility companies use to provide electricity and the dangers associated with tree care and utility lines.

Tree pruning and felling is a major source of income for most local tree-service companies, but many have branched out, and the scope of their work includes a wide variety of jobs.

Arbortech created a Plant Healthcare Division five years ago to keep trees healthy, because problems almost always begin in the root system.

Randy Sample

Randy Sample says Arbortech employees meet weekly to discuss potentially dangerous situations and how to handle them.

“By the time they are noticeable, it may be too late to save the tree,” Sample said, adding that he has heard countless stories from families about their emotional attachment to a particular tree, and, therefore, the company strives to prevent damage that can threaten the health of these woody plants.

Tree 413, meanwhile, specializes in difficult tree removal that typically requires cranes, special equipment, and skilled climbers. “Many trees literally need to be lifted over the house with a crane as a whole or in pieces; it’s not a job where you can cut corners,” said Alexopoulos, adding that the company’s business has doubled every year for the last three years and workers do everything possible to ensure that limbs don’t fall on a roof, power line, vehicle, or anywhere else that could cause damage.

The company also does excavation and demolition, plans to start selling colored mulch, and recently opened a store in Southwick that carries equipment for professionals and homeowners that can be rented or purchased. It ranges from heavy-duty machinery to chainsaws and leaf blowers and includes clothing appropriate for tree work, because professionals are outfitted from head to toe to ensure safety.

Northern Tree Service Inc. in Palmer does a wide range of residential, industrial, and commercial work in three divisions that include tree service, land clearing, and construction. Its work ranges from felling trees to identifying potential hazards such as overhanging branches, dead limbs, or diseased trees for municipalities, golf courses, and other venues, as well as providing access for utilities.

For this issue and its focus on landscape design, BusinessWest looks at the scope of work that tree service companies do and the reasons they are called upon for help.

Diverse Services

Local tree-service companies say homeowners should never hire anyone without asking for proof they have liability and workers’ compensation insurance.

Nick Powers

Nick Powers says Northern identifies problems like weak limbs for its clients before they cause damage or injury.

“Many small contractors let their insurance lapse, so even if the person hands you a copy of a policy, you should call the phone number on it to ensure they are paid up to date,” Alexopoulos told BusinessWest.

Sample concurred. “People need to do their homework; the level of danger is very real, and there are many companies that are not qualified to do this type of work,” he said, adding that homeowners should also ask for referrals, make sure the company adheres to industry standards, and check if its arborists are certified through websites such as www.treesaregood.com, which offer educational materials and links to helpful information.

In addition to tree trimming and removal, Tree 413 performs excavation and demolition ranging from removing a sidewalk to an entire garage and foundation, or a Gunite pool made entirely of concrete. When the demolition is complete, workers fill in the cavity, spread topsoil over it, then seed it.

The company recently took down three trees for a homeowner in a project that was similar to a major demolition project, because they weighed a total of 60,000 pounds.

“The job was very involved and required skilled tree climbers, a crane, and a police officer in the road near our groundsmen who were cutting and chipping sections and putting logs in a truck to be taken away,” Alexopoulos said.

He added that dead trees are very difficult to take down, and the job often has to be done in sections. “If a cut branch slams into a dead tree, it can shatter,” he explained, noting that a small limb can weigh 600 pounds.

Arbortech also does a large amount of residential work, but its slogan is “more than just tree removal.” The company employs certified arborists who evaluate trees, shrubs, and woody plants and diagnose and treat disease, insect problems, and the type and amount of fertilizer needed for optimal growth.


SEE: List of Landscape Design Companies


“We try to care for trees from the roots up; we focus on tree preservation rather than removal,” Sample said, adding that indications that a tree is in trouble include problems such as leaves that fall too early.

He told BusinessWest that most problems stem from improper planting. Trees can be too close to a driveway, home, or power line, and choosing the right location for a specific species and its future growth is critical.

“The root system is the foundation of a tree and is typically as large as its crown or the drip line from the farthest branch,” Sample said.

The company’s arborists uncover roots, which are usually buried a foot or two beneath the ground, take soil samples, and inspect the root collar to make sure roots aren’t choking each other, which can affect the nutrients the tree is able to absorb.

Arbortech also plants trees and maintains orchards for customers that include apple, pear, and peach trees, as well as raspberry and blueberry bushes.

In addition, it sells mulch, loam, topsoil, and both green and 100% seasoned firewood.

“It can be a frustrating endeavor to buy firewood that is dirty, not properly seasoned, and doesn’t give the heat people are looking for,” Sample said, noting that the company purchases wood from logging contractors that has been specially cut to fit their machines, tests it with a moisture meter, rotates it so it will dry properly, then puts it through another screening process after it is purchased to ensure the delivered product doesn’t include any loose bark or chunks of wood.

Northern Tree Services performs jobs in many settings. It builds roads and work pads for utility companies, and has cleared sections of land that range from a half-acre to 550 acres to make way for power lines, solar fields, gas and oil pipelines — including the Keystone Pipeline — and large commercial contractors.

The company has 220 employees across the U.S., but the majority of its work is done in New England, and it also has contracts with colleges, golf courses, apartment and condominium complexes, 40 airports, the cities of Springfield and Boston, the Massachusetts Bay Transportation Authority, the state Department of Transportation, and Eversource. It has also developed a Google Earth program to identify trees that need to be pruned, thinned, or felled.

“It’s our job to identify hazards before they happen,” said company spokesman Nick Powers, noting that Northern also has a contract with the state Department of Conservation and Recreation, which is responsible for monitoring and maintaining vegetation on its roads, including the well-traveled Storrow Drive in Boston.

The company also does residential and commercial plantings and tree removal and pruning, which is especially important for utility companies because falling limbs can cause power outages.

Kevin Ferguson, project manager and estimator, told BusinessWest that arborists identify weak limbs that need to be supported or removed so they don’t fall during a windstorm or from the weight of snow.

“It doesn’t take much wind to knock deadwood out of a tree,” he said, explaining that, when they are called to a home, they examine the entire property and point out potential dangers. Some trees can be thinned to eliminate shade and the growth of moss on a roof, while helping prevent gutters from getting clogged with leaves, while others need low-hanging or dead limbs removed.

Safety First

Local tree companies do everything in their power to prevent accidents, but tree work is a risky business and can lead to damage or injury when unqualified people are hired to do a job.

It all comes down to respecting the power of nature and checking a company’s credentials, but anyone who hires licensed professionals to plant, prune, or fell trees can rest assured that every possible safety precaution will be taken, and their trees will add beauty and life to their property and be enjoyed by generations to come.

DBA Certificates Departments

The following business certificates and trade names were issued or renewed during the month of March 2017.

AMHERST

Oliver Construction
170 East Hadley Road
Omar Gayle

Renaissance School Inc.
867 North Pleasant St.
Dotty Meyer

Socialopolis
151 Orchard Hill Dr.
Jacob Ayers

TrailTech
5 Morrow Lane
John Kowalski

CHICOPEE

Big Boys Contracting
930 McKinstry Ave.
Victor Borisik

Casa del Caribe Restaurant
108 West St.
Bernice Rivera

Ela Deli
226 Exchange St.
Elzbieta Magda, Gregorz Magda

Europa Deli
55 Cabot St.
Krystyna Kania

Frank’s Garage
11 Lawndale St.
Frank Drewniak

Hearth and Harness
35 Cochran St.
Ginger Moon

Oasis Risk
57 Sanford St.
Garrett Owens

RJ Services
1 Exchange St.
Richard Jones

EASTHAMPTON

Elite Quality Cleaning Service, LLC
22 Treehouse Circle, Apt. 2
Pamela Ann Lumpkin

In Unity Healing Center
384 Main St.
Candice Amendola

R & D Ventures Group
37 Maple St.
Robert Bolon

Spirit Playground Healing Arts
384 Main St.
Tammi Jo Bechard

Superior Roof Cleaning
25 Franklin St.
Luke Delisle

EAST LONGMEADOW

Added Attractions
180 Shaker Road
Carol Kononotz

Ciao Bella
128 Shaker Road
Donna Brayton

Great Clips of East Longmeadow
420 North Main St.
Clifford Laraway

Perron’s Automotive Inc.
197 Shaker Road
Brian Perron

Salon Karma
35 Harkness Ave.
Sarah Pliska

GREENFIELD

Connecticut River Conservancy
15 Bank Row
Connecticut River Watershed Council, Andrew Fisk

Lafave Plumbing & Heating
182 Fairview St.
Brian Lafave

HADLEY

Debra Rusenko, Licensed Acupuncturist
8 Goffe St.
Debra Rusenko

Leah Hollrock Jewelry
298 Russell St.
Leah Hollrock

Nail Pro
367 Russell St.
Ouyn Nguyen, Lien Luong

Peters Farm
112 East St.
Clinton Peters

Rtrue Productions
3 Kennedy Dr.
Richard Trueswell

S&M Rebuilders
75 Lawrence Plain Road
Carl Johnson

HOLYOKE

Cajun Café & Grill
50 Holyoke St.
Harry Chen

Dr. Vonnahme & Associates, P.C.
98 Lower Westfield Road
Dr. Hans Vonnahme

Providence Behavioral Health Hospital
1233 Main St.
The Mercy Hospital Inc.

Rogue Life Art
20 Hitchcock St.
Kristen Davis, Amy Davis

Ven You Events
14 School St.
Beatriz Cruz

LONGMEADOW

Mousse Café
101 Converse St.
Darby Mather

Muslu Law Firm
785 Williams St., #185
Claudia Kokaz

RA Wireless of MA
744 Bliss Road
Sammy Fathalla

Sagacity
114 Crescent Road
Barbara Flynn

School Volunteers Share
18 South Park Ave.
Jennifer Cosgrove

LUDLOW

Fall Fields Farm 2
482 Holyoke Road
Clarke Kennedy

Psych Care Associates, P.C.
185 West Ave., Suite 301
Usman Qayyum

NORTHAMPTON

Al-Mehar Inc.
15 Locust St.
Syed Iqbal

Angie Gregory Consulting
18 Northern Ave.
Angela Gregory

Anthony King Wheelbuilding
32 Highland Ave., Apt. 2
Anthony King

Arborcast Films
28 Highland Ave.
David Gaestel

Born Perfect
72 Center St., #3B
Jaye McElroy, Leta Herman

The Children’s Clinic
17 Brewster Court
Tina Champagne

Easthampton Farmers’ and Makers’ Market
198 Sylvester Road
Adrienne Ehlert-Bashista

Grow Haus Inc.
26 Strong Ave.
Moses Nasar

Hybrid Strength and Conditioning
215 Lovefield St., Unit D
Alexander LeBoeuf

Noho Music
104B Damon Road
Philip Warren

Rebekah Markham
16 Center St., Suite 511
Rebekah Markham

Studio 338 Handwoven
221 Pine St.
Paula Veleta

Tidy Gnome
59 Chestnut St.
Angela Parro

PALMER

Ancestral Link
1321 Main St., Apt. 6
Romari Caesar

Arrange This Travel
1350 Ware St.
Tonya Girouard

Bourgeois Transportation
3001 Hill St.
Kenneth Bourgeois

Federico’s Sales and Service
323 Burlingame St.
Francis Federico

Payless Auto
26 Wilbraham St.
Kelly Doyle, Wayne Doyle

Stephen’s Tree Service
102 Chestnut St.
Shane Stephens

SOUTHWICK

Center Property Services, LLC
15 Pearl Brook Road
Michael Buscemi

The Cove
90 Point Grove Road
Tina Siniscalchi

New Main Moon
610 College Highway
Zhao Yang

Residential Bulk Deliveries
9R Rising Corner Road
Norman Mogul

SPRINGFIELD

CEMA 69
25 Mattoon St.
Carlos Mendez

Chicke D’s Chicken & Grill
1375 Carew St.
Derrick Brathwaite

Clayton Commons Management
7 Clayton St.
Ernest Harris

Creative Mind Labs
248 Hancock St.
Marcus Hickley

Hong Kong Garden Restaurant
475 Breckwood Blvd.
Shaoquing Ni

Insurance Paid Construction
93 Maryland St.
Mayra Martinez

It Makes Scents
77 Fairfield St.
Michelle LaRocque

JDL Financial
11 Preston St.
Julius Demetrius

JDL Productions
27 Lyman St.
Julius Demetrius

Life in the Valley
83 Ontario St.
Angel Martinez

Magnolia Family Daycare
204 Abbott St.
Michelle Mann

Papa Bear Gift Baskets
186 Belmont Ave.
Jasmine Green

Plummer Enterprise
116 Andrew St.
Deveron Plummer

Posh Studio LLC
1372 Allen St.
Cynthia Rossini

Power Gospel Church
43 Ferris St.
Jesse Lee

Quang’s Forest Park Barbershop
529 Belmont Ave.
Tuyen Nguyen

Trueheart Enterprise
38 Wilber St.
Lolitta Lowe

Tyler John Inc.
28 Verge St.
Samuel Wilson

Universal Real Estate
33 Mulberry St.
Anthony Ardolino

Yung Kidney
75 Copeland St.
Shequinna Barton

WARE

Deer Haven Farm, LLC
417 Palmer Road
Brian Skoczylas, David Skoczylas

DeSantis, LLC
417 Palmer Road
Brian Skoczylas, David Skoczylas

WEST SPRINGFIELD

Advanced Landscaping
955 Piper Road
Allan Beiermeister

Ashley Arms, LLC
131 Ashley Ave.
Mary Thayer

Atlantech Security
203 Circuit Ave.
Steven Rodrigues

Atwood Fire & Security
33 Sylvan St.
George Condon III

Bertera Mitsubishi
526 Riverdale St.
Bertera Automotive

Bob’s Auto
622½ Union St.
Robert Philip

Cyber Exchange
1267 Riverdale St.
Stephen Buynicki

Joe’s Barbershop
450 Main St.
Joseph Guadalupe

Mr. Siding
96 New Bridge St.
Maksim Reznichenko

Northeast Family Services
59 Interstate Dr.
Peter Patch

Orgullo Latino
2260 Westfield St.
Lois Reyes

Otis Boat Lift & Docks
849 Amostown Road
Brian Battista

Pat Tours
1285 Riverdale St.
Mary Gorecki

Savers
135 Memorial Ave.
Michael Ensine

Stella’s Bones & Pet Care
640 Elm St.
Lesley Maple

Super Petro Inc.
230 Day St.
Michael Vickers

Then G Creations
240 Dewey St.
Angelica Dias

Ultimate Home Inspections
379 Rogers Ave.
Theodore Pinkerman

Zen Cowork
865 Memorial Ave.
Karoun Charkoudian

WILBRAHAM

The Law Office of Karen M. Romano, Esq.
1060 Stony Hill Road
Karen Romano

Briefcase Departments

SC Learning Commons to Be Named for Benefactor

SPRINGFIELD — During his lifetime, Rev. Harold Smith dedicated himself and his many gifts to Springfield College. Mary-Beth Cooper, Springfield College president, announced that, to celebrate his rich legacy, the college will name its newly reconstructed learning commons to honor his memory and the many ways in which he helped Springfield College grow and prosper. Smith passed away March 21, 2017, in New York City, at age 83. “Harold had a passion for Springfield College and for the YMCA,” said Cooper. “His life’s work will live on in this learning commons and in the lives of our students who will study and research there.” Smith was a valued member of the Springfield College board of trustees for more than three decades, and served as chair of the board’s investment committee for 25 of those years, as well as on the executive committee and the committee on business affairs. Under his leadership, and through his investment expertise and strategy, the college’s endowment experienced unprecedented growth through a diverse portfolio. Smith was recognized for his dedication and commitment to serving others in the Springfield College tradition when he was awarded the Springfield College honorary doctor of humanics degree in 1998. He was a member of the college Naismith Giving Society, which recognizes donors who have given more than $1 million during their lifetime. He is enshrined in the YMCA Hall of Fame located on the college campus. The Harold C. Smith Learning Commons will be dedicated when the building is opened later this year to honor the man who studied for the ministry, but went on to become the president and chief investment officer of the YMCA Retirement Fund. Reflecting 21st-century library innovations, the learning commons will become the heart of the college’s academic program, providing facilities where students and faculty can study, research, work in groups, and receive writing and other academic support. Renovations of the college’s 45-year-old library began in August 2016, and the new facility will include a 24-hour reading room, a café, and a technology hub designed to promote collaboration between research and information technology, and will be home to the college’s Academic Success Center. Smith was a dedicated philanthropist and volunteer throughout his lifetime and volunteered for the League of Women Voters, the Interfaith Committee of Trumbull, and the Bridgeport Area Foundation. He was a trustee of the YMCA Retirement Fund, YMCA Greater Bridgeport, and Ursinus College, as well as a board member of the YMCA of Greater New York, Bank Mart, and Y-Mutual Insurance. Born in the Bronx, Smith was an ordained minister in the United Church of Christ and held a bachelor’s degree and doctor of divinity degree from Ursinus College, a master of divinity degree from Union Theological Seminary, and an MBA from New York University. He was a chartered financial analyst, a member of the New York Society of Security Analysts, and a member of the American Economics Assoc. He had a 40-year dual career in ministry and investments.

STCC to Offer Summer Classes

SPRINGFIELD — Springfield Technical Community College (STCC) will offer five-week and 10-week on campus and online summer classes. Session One begins June 5, and Session Two starts July 10. Summer classes an ideal opportunity for area college students to earn college credit between June and August, said STCC Dean of Enrollment Management Matthew Gravel. “The majority of classes available during summer session can be used to fulfill requirements at other colleges and universities,” he added. “Classes fill up very quickly, and we continue to offer classes across the curriculum to meet the demands of STCC students, as well as students from other colleges and universities who are home for the summer.” Academic subject areas include accounting, anthropology, biology, business law, chemistry, criminal justice, economics, electronic systems, English, finance, graphic communication and photography, history, IT, math, marketing, medical assisting, music, office information technologies, philosophy, physics, psychology, sign language, sociology, Spanish, and speech. Class schedules are available at www.stcc.edu/summer. Students can register online, by phone at (413) 755-4321, or in the Registrar’s Office, Garvey Hall South, first floor.

Company Notebook Departments

United Financial Announces Q1 Earnings, Dividend

GLASTONBURY, Conn. — United Financial Bancorp Inc., the holding company for United Bank, announced results for the quarter ended March 31, 2017. The company reported net income of $13.7 million, or $0.27 per diluted share, for the quarter ended March 31, 2017, compared to net income for the linked quarter of $14.6 million, or $0.29 per diluted share. The company reported net income of $11.9 million, or $0.24 per diluted share, for the quarter ended March 31, 2016. “Over the last three consecutive quarters, United Financial Bancorp Inc. has averaged a return on average assets of 0.87% and a return on average tangible common equity of 10.89%, as the company continues to make progress on its four key objectives communicated in April 2016,” said William Crawford IV, CEO of the company and the bank. Assets totaled $6.70 billion at March 31, 2017 and increased $97.1 million, or 1.5%, from $6.60 billion at Dec. 31, 2016. At March 31, 2017, total loans were $4.94 billion, representing an increase of $42.3 million, or 0.9%, from the linked quarter. Changes to loan balances during the first quarter of 2017 were highlighted by a $44.6 million, or 6.2%, increase in commercial business loans and a $16.6 million, or 4.0%, increase in owner-occupied commercial real-estate loans. Total residential mortgages increased during the first quarter of 2017 by $11.2 million, or 1.0%. Total cash and cash equivalents decreased $6.3 million, or 6.9%, during the linked quarter, while the available for sale securities portfolio increased by $32.3 million, or 3.1%. Deposits totaled $4.79 billion at March 31, 2017 and increased by $79.2 million, or 1.7%, from $4.71 billion at December 31, 2016. In the first quarter of 2017, money-market deposit accounts increased $157.2 million, or 12.9%, and NOW checking deposits increased $39.2 million, or 7.9%, from the linked quarter, reflective of a seasonal increase in municipal deposits and successful new account acquisition. These increases were offset by a $110.1 million, or 6.3%, decrease in certificates of deposit, some of which migrated to money market deposit accounts. The board of directors declared a cash dividend on the company’s common stock of $0.12 per share to shareholders of record at the close of business on April 28, 2017 and payable on May 10, 2017. This dividend equates to a 2.73% annualized yield based on the $17.58 average closing price of the company’s common stock in the first quarter of 2017. The company has paid dividends for 44 consecutive quarters.

Johnson & Hill Partners with Family Business Center

AMHERST — The Family Business Center of Pioneer Valley has been helping family-owned and closely held companies from around Western Mass since 1994, through a series of educational dinner forums and morning workshops, roundtables and customized consults. The center’s strategic partners contribute to that professional development in the areas of accounting, banking, leadership, insurance, wealth management, staffing, and law, and BusinessWest is the media partner for the center. Now Johnson & Hill Staffing will be taking on the role of the FBC’s staffing sponsor-partner. “As a longtime member of the FBC, we are excited to move into the role of sponsor/partner in our continued support of family business across the Pioneer Valley,” said Andrea Hill-Cataldo, president. “As specialists who staff anything from short-term needs to key direct hire roles in administrative, accounting and finance, legal, and professional settings, the Johnson & Hill team collectively brings decades of staffing insight to the table. Our goal is to provide members of the FBC with that insight to help them evaluate new and innovative ways of acquiring the talent that will drive their business forward.” The schedule of educational events for the Family Business Center is at fambizpv.com.

Berkshire Bank Receives Six Marketing Awards

PITTSFIELD — Berkshire Bank was recently honored with six awards for community engagement and marketing of leading-edge products. The bank was recognized at the Financial Marketing Awards in Newport, R.I. and the New England Financial Marketing Awards in Burlington, Mass.; both events took place in March. The Financial Marketing Awards are the oldest financial awards in New England. The program honors banks and credit unions for creative marketing and branding efforts, while the Community Champion Award recognizes a bank or credit union for the difference they make in the community. Berkshire received recognition in the following categories:

• Community Champion Award – Gold for Pittsfield Public Schools attendance billboard;

• Loan Award – Silver for home-equity campaign; and

• Deposit Award – Bronze for Leap Year deposit campaign.

The New England Financial Marketing Assoc. has a diverse membership representing financial institutions with assets ranging from less than $500 million to more than $5 billion. Its annual awards program honors banks and credit unions in the New England states for creative marketing, branding, and community efforts. Berkshire received recognition in the following categories:

• Overall Community Service – 2nd Place for Xtraordinary Day campaign;

• In-Branch Design – 2nd Place for Mid-Atlantic region branch design; and

• Customer Service – 2nd Place for Game Plan point of sale.

Pride Stores Partners with Local Beer Brand White Lion

SPRINGFIELDWhite Lion Brewing continues to root itself as Springfield’s craft-beer brand. Pride Stores, which has a beer and wine selection in five of its 30 locations, will feature White Lion as the preferred local beer brand. “The partnership is part of Pride Stores’ commitment to the local community,” said David Horgan, director of Advertising. White Lion has accounts throughout Massachusetts, but company President Raymond Berry said “there is no better feeling than knowing local decision makers like Pride Stores want to be part of our growth. This partnership will put the brand and our portfolio in front of people daily. Both companies are committed to the city and surrounding communities.” The stores will carry White Lion’s portfolio of bottled and soon-to-be-released canned products.

HMC Earns ‘A’ Grade for Patient Safety

HOLYOKE — Holyoke Medical Center (HMC) has once again earned an ‘A’ rating from the Leapfrog Group, ranking it among the safest hospitals in the U.S. The Leapfrog Hospital Safety Grade is the first and only national healthcare rating focused on errors, accidents, and infections. The program has been assigning letter grades to general acute-care hospitals in the U.S. since 2012. Holyoke Medical Center was one of 823 hospitals to receive an ‘A’ ranking among the safest hospitals in the U.S. “This is the third consecutive ‘A’ rating for Holyoke Medical Center. As a free-standing, independent community hospital, we must rely on providing our patients with the safest, highest-quality, affordable care possible, and we appreciate our staff who join us every day in being dedicated to our mission,” said Spiros Hatiras, president and CEO of Holyoke Medical Center and Valley Health Systems Inc.

Sunshine Village Earns CARF Accreditation

CHICOPEE — The Commission on Accreditation of Rehabilitation Facilities (CARF) announced that Sunshine Village has been accredited for a period of three years for its day-habilitation, employment-services, and day-services programs. The latest accreditation is the 10th consecutive successful three-year Accreditation given to Sunshine Village by the international accrediting body. This accreditation decision represents the highest level of accreditation that can be given to an organization. An organization receiving a three-year accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable, and of the highest quality. CARF accreditation is a useful tool to determine the best organization for services. Specifically, the organization was tested against 856 standards in areas including leadership, strategic planning, financial planning, input from people served, risk management, health and safety, human resources, technology, rights of people served, accessibility, and performance improvement, as well as quality individualized services and supports. In the past ten years, this achievement indicates Sunshine Village’s well-established pattern and commitment to practice excellence. “I am so proud that Sunshine Village has again been recognized by CARF with their highest level of accreditation,” said Gina Kos, executive director for Sunshine Village. “This is an outstanding achievement, and it shows that the organization meets our mission of improving the lives of people with disabilities. Every day, more than 230 staff work hard to achieve that mission — and this accreditation is validation of that. It shows that we do deliver on the promise of a great day — and that our employees truly shine.” Now in its 50th year, Sunshine Village is a nonprofit organization with a main campus in Chicopee and additional sites in Chicopee, Springfield, Three Rivers, and Westfield. It has been providing day services for adults with developmental disabilities, including those on the autism spectrum, since 1967.

Mary Ann’s Dance and More Announces Relocation

EASTHAMPTON — Mary Ann’s Dance and More, a local dance-apparel store, announced it will be moving to its new home on Route 10 in Easthampton on July 1. The company will move to 396 Main St., the former home of Fit Body. The location offers easier parking, a more friendly shopping experience, better accessibility, and the ability to host more in-store events. In January, the company launched its app on Google Play and the App Store. It will also be celebrating its 10th anniversary in August. Mary Ann’s Dance and More offers customers dance supplies, including apparel and accessories, as well as novelty and gift items. An active business in the community, the company is recognized as a consistent sponsor of various local organizations.

Company Notebook Departments

United Financial Announces Q1 Earnings, Dividend

GLASTONBURY, Conn. — United Financial Bancorp Inc., the holding company for United Bank, announced results for the quarter ended March 31, 2017. The company reported net income of $13.7 million, or $0.27 per diluted share, for the quarter ended March 31, 2017, compared to net income for the linked quarter of $14.6 million, or $0.29 per diluted share. The company reported net income of $11.9 million, or $0.24 per diluted share, for the quarter ended March 31, 2016. “Over the last three consecutive quarters, United Financial Bancorp Inc. has averaged a return on average assets of 0.87% and a return on average tangible common equity of 10.89%, as the company continues to make progress on its four key objectives communicated in April 2016,” said William Crawford IV, CEO of the company and the bank. Assets totaled $6.70 billion at March 31, 2017 and increased $97.1 million, or 1.5%, from $6.60 billion at Dec. 31, 2016. At March 31, 2017, total loans were $4.94 billion, representing an increase of $42.3 million, or 0.9%, from the linked quarter. Changes to loan balances during the first quarter of 2017 were highlighted by a $44.6 million, or 6.2%, increase in commercial business loans and a $16.6 million, or 4.0%, increase in owner-occupied commercial real-estate loans. Total residential mortgages increased during the first quarter of 2017 by $11.2 million, or 1.0%. Total cash and cash equivalents decreased $6.3 million, or 6.9%, during the linked quarter, while the available for sale securities portfolio increased by $32.3 million, or 3.1%. Deposits totaled $4.79 billion at March 31, 2017 and increased by $79.2 million, or 1.7%, from $4.71 billion at December 31, 2016. In the first quarter of 2017, money-market deposit accounts increased $157.2 million, or 12.9%, and NOW checking deposits increased $39.2 million, or 7.9%, from the linked quarter, reflective of a seasonal increase in municipal deposits and successful new account acquisition. These increases were offset by a $110.1 million, or 6.3%, decrease in certificates of deposit, some of which migrated to money market deposit accounts. The board of directors declared a cash dividend on the company’s common stock of $0.12 per share to shareholders of record at the close of business on April 28, 2017 and payable on May 10, 2017. This dividend equates to a 2.73% annualized yield based on the $17.58 average closing price of the company’s common stock in the first quarter of 2017. The company has paid dividends for 44 consecutive quarters.

Johnson & Hill Partners with Family Business Center

AMHERST — The Family Business Center of Pioneer Valley has been helping family-owned and closely held companies from around Western Mass since 1994, through a series of educational dinner forums and morning workshops, roundtables and customized consults. The center’s strategic partners contribute to that professional development in the areas of accounting, banking, leadership, insurance, wealth management, staffing, and law, and BusinessWest is the media partner for the center. Now Johnson & Hill Staffing will be taking on the role of the FBC’s staffing sponsor-partner. “As a longtime member of the FBC, we are excited to move into the role of sponsor/partner in our continued support of family business across the Pioneer Valley,” said Andrea Hill-Cataldo, president. “As specialists who staff anything from short-term needs to key direct hire roles in administrative, accounting and finance, legal, and professional settings, the Johnson & Hill team collectively brings decades of staffing insight to the table. Our goal is to provide members of the FBC with that insight to help them evaluate new and innovative ways of acquiring the talent that will drive their business forward.” The schedule of educational events for the Family Business Center is at fambizpv.com.

Berkshire Bank Receives Six Marketing Awards

PITTSFIELD — Berkshire Bank was recently honored with six awards for community engagement and marketing of leading-edge products. The bank was recognized at the Financial Marketing Awards in Newport, R.I. and the New England Financial Marketing Awards in Burlington, Mass.; both events took place in March. The Financial Marketing Awards are the oldest financial awards in New England. The program honors banks and credit unions for creative marketing and branding efforts, while the Community Champion Award recognizes a bank or credit union for the difference they make in the community. Berkshire received recognition in the following categories:

• Community Champion Award – Gold for Pittsfield Public Schools attendance billboard;

• Loan Award – Silver for home-equity campaign; and

• Deposit Award – Bronze for Leap Year deposit campaign.

The New England Financial Marketing Assoc. has a diverse membership representing financial institutions with assets ranging from less than $500 million to more than $5 billion. Its annual awards program honors banks and credit unions in the New England states for creative marketing, branding, and community efforts. Berkshire received recognition in the following categories:

• Overall Community Service – 2nd Place for Xtraordinary Day campaign;

• In-Branch Design – 2nd Place for Mid-Atlantic region branch design; and

• Customer Service – 2nd Place for Game Plan point of sale.

Pride Stores Partners with Local Beer Brand White Lion

SPRINGFIELD — White Lion Brewing continues to root itself as Springfield’s craft-beer brand. Pride Stores, which has a beer and wine selection in five of its 30 locations, will feature White Lion as the preferred local beer brand. “The partnership is part of Pride Stores’ commitment to the local community,” said David Horgan, director of Advertising. White Lion has accounts throughout Massachusetts, but company President Raymond Berry said “there is no better feeling than knowing local decision makers like Pride Stores want to be part of our growth. This partnership will put the brand and our portfolio in front of people daily. Both companies are committed to the city and surrounding communities.” The stores will carry White Lion’s portfolio of bottled and soon-to-be-released canned products.

HMC Earns ‘A’ Grade for Patient Safety

HOLYOKE — Holyoke Medical Center (HMC) has once again earned an ‘A’ rating from the Leapfrog Group, ranking it among the safest hospitals in the U.S. The Leapfrog Hospital Safety Grade is the first and only national healthcare rating focused on errors, accidents, and infections. The program has been assigning letter grades to general acute-care hospitals in the U.S. since 2012. Holyoke Medical Center was one of 823 hospitals to receive an ‘A’ ranking among the safest hospitals in the U.S. “This is the third consecutive ‘A’ rating for Holyoke Medical Center. As a free-standing, independent community hospital, we must rely on providing our patients with the safest, highest-quality, affordable care possible, and we appreciate our staff who join us every day in being dedicated to our mission,” said Spiros Hatiras, president and CEO of Holyoke Medical Center and Valley Health Systems Inc.

Sunshine Village Earns CARF Accreditation

CHICOPEE — The Commission on Accreditation of Rehabilitation Facilities (CARF) announced that Sunshine Village has been accredited for a period of three years for its day-habilitation, employment-services, and day-services programs. The latest accreditation is the 10th consecutive successful three-year Accreditation given to Sunshine Village by the international accrediting body. This accreditation decision represents the highest level of accreditation that can be given to an organization. An organization receiving a three-year accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable, and of the highest quality. CARF accreditation is a useful tool to determine the best organization for services. Specifically, the organization was tested against 856 standards in areas including leadership, strategic planning, financial planning, input from people served, risk management, health and safety, human resources, technology, rights of people served, accessibility, and performance improvement, as well as quality individualized services and supports. In the past ten years, this achievement indicates Sunshine Village’s well-established pattern and commitment to practice excellence. “I am so proud that Sunshine Village has again been recognized by CARF with their highest level of accreditation,” said Gina Kos, executive director for Sunshine Village. “This is an outstanding achievement, and it shows that the organization meets our mission of improving the lives of people with disabilities. Every day, more than 230 staff work hard to achieve that mission — and this accreditation is validation of that. It shows that we do deliver on the promise of a great day — and that our employees truly shine.” Now in its 50th year, Sunshine Village is a nonprofit organization with a main campus in Chicopee and additional sites in Chicopee, Springfield, Three Rivers, and Westfield. It has been providing day services for adults with developmental disabilities, including those on the autism spectrum, since 1967.

Mary Ann’s Dance and More Announces Relocation

EASTHAMPTON — Mary Ann’s Dance and More, a local dance-apparel store, announced it will be moving to its new home on Route 10 in Easthampton on July 1. The company will move to 396 Main St., the former home of Fit Body. The location offers easier parking, a more friendly shopping experience, better accessibility, and the ability to host more in-store events. In January, the company launched its app on Google Play and the App Store. It will also be celebrating its 10th anniversary in August. Mary Ann’s Dance and More offers customers dance supplies, including apparel and accessories, as well as novelty and gift items. An active business in the community, the company is recognized as a consistent sponsor of various local organizations.

Daily News

HOLYOKE — The Dowd Insurance Agencies announced the launch of a cell-phone-collection drive to benefit the National Coalition Against Domestic Violence (NCADV). The organization, founded in 1978, works to end violence in the lives of women and men through education and advocacy efforts. The donated cell phones will be refurbished and sold or recycled, with a portion of proceeds benefiting the organization and its programs. Collection boxes will be placed at the reception desk of each Dowd branch location throughout the month of May.

According to NCADV, every minute, as many as 20 people are physically abused by an intimate partner in the U.S.; during one year, this equates to more than 10 million victims. “With such staggering figures, we felt compelled to make a difference,” said Jon Lumbra, Dowd’s chief financial officer.

Seeing multiple benefits to the drive — funding domestic-violence programs and, additionally, environmental benefits to reusing and recycling the electronics — it was unanimously agreed the cause was a noble one, and efforts to accelerate the program began. “We are honored to have the platform to raise awareness and funds for such a worthy cause,” Lumbra noted.

Cellular Recycler, NCADV’s recycling partner, has received responsible-recycling certification, the highest designation from the Environmental Protection Agency and confirmation that donated materials are recycled safely and reliably.

“There is no need to clean or wipe information from the cell phone you wish to donate,” Lumbra explained. “All donated electronics are either refurbished and resold or recycled for parts. If refurbished, all of the item’s software is replaced, which completely wipes all stored information on the device. If the item is recycled, it is crushed down during the process, making data retrieval impossible.”

To date, an estimated 3 million cell phones have been kept out of waste sites due to the efforts of NCADV and cellular recyclers. Items donated fund programming that empowers domestic-violence victims, connects survivors to helpful and potentially life-saving resources, impacts legislation aimed at ending domestic violence, and gives support to organizations across the U.S. working to stop violence in the home.

Those interested in donating a cell phone to the drive may do so through the month of May by visiting a Dowd location in Holyoke, Southampton, Hadley, Indian Orchard, or Ludlow.

Daily News

CHICOPEE — Jennifer Carlson has joined Phillips Insurance Agency Inc. as personal lines account manager. Her responsibilities will include growing the agency’s client base for personal auto, homeowners, and related insurance lines.

Carlson has more than 20 years of experience in the personal insurance market and holds the designation of CPRIA, chartered private risk and insurance advisor, as well as a Massachusetts brokers license.

Phillips Insurance Agency was established in 1953 and is a full-service risk-management firm with a staff of 24 professionals. The agency handles the personal and commercial insurance needs for thousands of individuals and businesses throughout New England.

Daily News

SPRINGFIELD — During his lifetime, Rev. Harold C. Smith, D.Div., dedicated himself and his many gifts to Springfield College. Mary-Beth A. Cooper, Springfield College president, announced today that, to celebrate his rich legacy, the college will name its newly reconstructed learning commons to honor his memory and the many ways in which he helped Springfield College grow and prosper.

Smith passed away March 21, 2017, in New York City, at the age of 83.

“Harold had a passion for Springfield College and for the YMCA,” said Cooper. “His life’s work will live on in this learning commons and in the lives of our students who will study and research there.”

Smith was a valued member of the Springfield College Board of Trustees for more than three decades, and served as chair of the board’s investment committee for 25 of those years, as well as on the executive committee, and the committee on business affairs. Under his leadership, and through his investment expertise and strategy, the college’s endowment experienced unprecedented growth through a diverse portfolio.

Smith was recognized for his dedication and commitment to serving others in the Springfield College tradition when he was awarded the Springfield College Honorary Doctor of Humanics degree in 1998. He was a member of the college Naismith Giving Society, which recognizes donors who have given more than $1 million during their lifetime. He is enshrined in the YMCA Hall of Fame located on the college campus.

The Harold C. Smith Learning Commons will be dedicated when the building is opened later this year to honor the man who studied for the ministry, but went on to become the president and chief investment officer of the YMCA Retirement Fund.

Reflecting 21st century library innovations, the learning commons will become the heart of the college’s academic program, providing beautiful facilities where students and faculty can study, research, work in groups, and receive writing and other academic support.

Renovations of the college’s 45-year-old library began in August 2016, and the new facility will include a 24-hour reading room, a café, a technology hub designed to promote collaboration between research and information technology, and will be home to the college’s Academic Success Center.

Smith was a dedicated philanthropist and volunteer throughout his lifetime and volunteered for the League of Women Voters, the Interfaith Committee of Trumbull, and the Bridgeport Area Foundation. He was a trustee of the YMCA Retirement Fund, YMCA Greater Bridgeport, and Ursinus College; and a board member of the YMCA of Greater New York, Bank Mart, and Y-Mutual Insurance.

Born in the Bronx, Smith was an ordained minister in the United Church of Christ, and held a bachelor’s degree and Doctor of Divinity degree from Ursinus College, a Master of Divinity from Union Theological Seminary, and a Master of Business Administration from New York University. He was a Chartered Financial Analyst, a member of the New York Society of Security Analysts and a member of the American Economics Association. Mr. Smith had a 40-year dual career in ministry and investments.

Daily News

SPRINGFIELD — Strengthening its business strategy and development expertise, Massachusetts Mutual Life Insurance Company (MassMutual) today named Aaron Miller head of Strategy & Corporate Development.

Miller reports to Betsy Ward, MassMutual’s chief financial officer and chief actuary.

In his new role, Miller, who will work closely with MassMutual’s executive leadership team, is responsible for leading the development of the company’s corporate and business strategies, as well as competitive intelligence, helping maximize MassMutual’s long-term performance.

“Aaron’s nearly two decades of experience across many disciplines within the financial services arena will add both breadth and depth to our business strategy and planning thought leadership,” said Ward. “We look forward to Aaron’s business acumen in helping differentiate MassMutual from key competitors through the monitoring of global industries, markets, opportunities and trends – all in support of our purpose of helping people secure their future and protect the ones they love.”

Miller joins MassMutual from Capital One Financial Corporation, where he spent more than six years as managing vice president of Strategy. In this role, he was responsible for supporting the company’s overall corporate development agenda and evaluating potential acquisition targets. Of note, he led Capital One’s February 2012 $9 billion acquisition of ING Direct USA, and the company’s $2.6 billion acquisition of HSBC’s U.S. credit card business in May 2012.

Prior to Capital One, from 2006 through 2010, Miller was a Principal with Boston-based private equity firm Great Hill Partners, where he was responsible for originating and evaluating investment opportunities in the financial services, Internet and business services sectors. He also served on the boards of Ziff Davis Media Inc. (acquired by j2 Global. Inc.), and Central Security Group (acquired by Summit Partners), among others.

Miller began his career in 1999 with McKinsey & Company’s North American financial services practice, eventually becoming a senior consultant. There he helped Global 1000 and earlier stage companies address such issues as strategy, new business development and operations.

Miller received his bachelor’s degree in economics and public policy studies from Duke University, and earned his MBA from The Harvard Business School.