Home Posts tagged Insurance (Page 7)
Daily News

SPRINGFIELD — Ruby Pontbriand has joined the Realtor Assoc. of Pioneer Valley as its marketing and communications director. She brings more than five years of experience, having previously served as a corporate marketing communications specialist at MAPFRE Insurance in Webster.

Previous positions include front office manager and sales director at the Hampton Inn in Sturbridge. For two years, she served as a peer advisor at the Worcester State University Academic Success Center. Pontbriand is a 2011 magna cum laude graduate of Worcester State University with a major in communications and a concentration in public communications, with a minor in theatre.

Additional staff changes announced by the 1,600-member trade association include the following title changes for current staff: Laura Herring from education coordinator to director of operations, and Kim Harrison from membership and outreach coordinator to membership and meetings coordinator.

Daily News

SPRINGFIELD — Unemployment Tax Control Associates Inc. (UTCA), a national unemployment-insurance service provider based in Springfield with an office in Boston, announced the promotion of Meghan Avery to director of Operations.

Avery draws expertise from her undergraduate studies at Hofstra University and brings nearly a decade of professional experience to UTCA, six of which were gleaned in-house. She joined the team as senior analyst in 2011, quickly advancing to lead analyst and then Client Services manager, before her most current promotion.

As director of Operations, she will oversee client services and all aspects of the claims department, management education, and sales functions. She will manage key areas of the operational budget and employee development. Additionally, liaising with the CEO and director of Finance, she will be tasked with deliverables related to the company’s financial objectives, profitability, and alignment of corporate strategic goals.

“Meghan’s promotion is certainly well-deserved. In addition to commendable qualifications and experience, she has demonstrated success in-house relative to operational performance,” said Tim Phelan, chief legal counsel and vice president of Client Services. “Drawing on her expertise in the cost-management area of our business, Meghan’s talents have supported the growth of UTCA, furthering the company’s ability to effectively speak to our value proposition. She is a rising star at UTCA and embodies our mission of providing the best service in the industry focusing on the client, first and foremost.”

40 Under 40 Features

Editor’s Note: Again this year, five individuals have been chosen to score the nominations submitted for the 40 Under Forty competition. In keeping with past practice, BusinessWest has chosen two former winners to be part of this panel (and a third owns a 40 Under Forty plaque from the Worcester Business Journal). As always, BusinessWest has sought out individuals with experience in business and entrepreneurship.

Ken Albano

Ken Albano

Ken Albano

Attorney Kenneth J. Albano is the managing partner of Bacon Wilson, P.C., and a member of the firm’s corporate, commercial, and municipal practice groups.

In addition to his legal practice, he is very active in the local community. He is chair of the board of the March of Dimes Western Mass Division, and serves on the Board of the New England Chapter of the March of Dimes. Albano is also a board member with Behavioral Health Network, where he has served for more than 20 years. He also works with the American Cancer Society, Make-A-Wish, and the ALS Association.

In June of 2015, Albano was honored with the Mass. Bar Association’s Community Service Award in recognition of his exceptional volunteer work.

 

Jean Deliso

Jean Deliso

Jean Deliso

Jean Deliso, CFP is president and owner of Deliso Financial and Insurance Services. She focuses on financial preparation for retirement as well as times of transition such as divorce or widowhood.

Deliso has been working in the financial field for 30 years, her first seven in public accounting and the balance working in the financial-services industry. She has been a member of New York Life Chairman’s Council since 2012 and a qualifying Member of the Million Dollar Round Table for the past 18 years.

She currently serves as chairman of the board of the Baystate Health Foundation, and is immediate past chairman of the Community Music School of Springfield. She is also past chairman of the board of the YMCA of Greater Springfield, past board member of Pioneer Valley Refrigerated Warehouse, as well as past trustee of the Community Foundation of Western Mass. and the Bay Path College advisory board. She is a supporting member of the National Assoc. of Life Underwriters and the Hampden County Estate Planning Council.

Samalid Hogan

Samalid Hogan

Samalid Hogan

A 40 Under Forty winner in 2013, Samalid Hogan is director of the western regional office of the Mass. Small Business Development Center (MSBDC) Network. She has more than 12 years of economic-development and project-management experience.

In 2015, she was the consulting project manager for the Holyoke Innovation District on behalf of the MassTech Collaborative and Pioneer Valley Planning Commission. Previously, she was the senior project manager and brownfields coordinator at the City of Springfield’s Office of Planning and Economic Development. Hogan also served as a senior economic-development and policy analyst at the Pioneer Valley Planning Commission, and founded CoWork Springfield, a networking organization and co-working space.

In 2016, Hogan was awarded a Grinspoon Entrepreneurial Spirit Award and recognized by the Massachusetts Latino Chamber of Commerce as a Woman Trailblazer and Trendsetter.

Patrick Leary, CPA

Patrick Leary

Patrick Leary

A member of BusinessWest’s inaugural 40 Under Forty class in 2007, Patrick Leary is a partner at Moriarty and Primack, an accounting firm with offices in Springfield and Lincoln, Mass., and Bloomfield, Conn., and directs accounting, auditing, and business-advisory services. His concentration is on closely held and family-owned businesses, as well as providing business-advisory services for a wide variety of industries.

He serves as the first vice chairperson of the Greater Springfield YMCA, chair of the board of directors of Human Resources Unlimited, a member of the of the board of directors and executive committee of the Springfield Regional Chamber of Commerce, treasurer of United Way of Pioneer Valley, and treasurer of the Colony Club.

Leary is a member of the American Institute of Certified Public Accountants and the Massachusetts Society of Certified Public Accountants. He is licensed to practice public accounting in Connecticut, Massachusetts, and New York.

Matt Sosik

Matt Sosik

Matt Sosik

Matt Sosik began his career in banking with the FDIC in Holyoke. In 1997, he became the CEO of Hometown Bank in Webster, Mass. After serving in that capacity for nearly 17 years and growing Hometown Bank almost 1,000%, he accepted the role as CEO and president at bankESB in 2013.

Since his arrival, he has overseen two mergers and has more than doubled the size of the parent holding company to more than $2 billion.

Sosik is a member or former member of numerous nonprofit boards, including United Way chapters, the Rotary, and hospital boards. He was a 40 Under 40 honoree in 2001 with the Worcester Business Journal.

Departments People on the Move

The Women’s Fund of Western Massachusetts named experienced fund-raiser Monica Bogatti the foundation’s new Director of Philanthropy. Borgatti comes to the Women’s Fund with a strong fund-raising background, including experience creating and coordinating strategic fund-raising plans, special-event planning, and planned-giving campaigns. In addition, she has been a long-time volunteer for the Women’s Fund, serving on several of the organization’s committees, including the grant-making committee, which has awarded more than $3 million since 1997. “We are thrilled to welcome Monica to the organization,” said Elizabeth Barajas-Román, CEO of the Women’s Fund. “Her dedication to the fund’s mission is evident in her over eight years of volunteer service. Monica has outstanding fund-raising and partnership skills, familiarity with our donors, and a passion for our work. I’m confident all this will allow her to hit the ground running.” Prior to arriving at the Women’s Fund, Borgatti served as the Major and Planned Giving officer for WGBY. A native of Western Mass., she is the immediate past president of Women in Philanthropy of Western Massachusetts and currently serves as an at-large board member. She also volunteers as a team coach for Leadership Pioneer Valley. She is an alumna of Bay Path University, where she earned a bachelor’s degree and a master’s degree in nonprofit management and philanthropy. In 2011, she was named a 40 Under Forty honoree by BusinessWest. “It is with great excitement that I join the Women’s Fund team,” Borgatti said. “I look forward to connecting more people to this dynamic organization while helping to expand our impact and influence.”

•••••

Phillips Insurance Agency Inc. announced the following:

Amber Dieffenwierth is the agency’s new Personal Lines Manager. Her responsibilities will include growing the agency’s client base for personal auto, homeowners, and related insurance lines. She has more than 15 years of experience in the personal insurance market and holds the AIC (associate in claims) designation as well as a Massachusetts broker’s license; and

• Sarah Whiteley Whiteley joins the agency as an Account Manger. She is a graduate of Elms College, where she earned her bachelor’s degree in business management. She previously worked in benefits administration for a regional payroll company.

•••••

Robert Fazzi, founder and managing partner of Fazzi Associates, announced that Tim Ashe has been promoted to chief operating officer and is now responsible for the firm’s day-to-day leadership. Ashe joined Fazzi in 2006 and became a partner in 2007. Since that time, he has led the firm’s Operational Consulting Division to provide organizational, operational, turnaround, and change-management services to home-care and hospice agencies across the country. Under his leadership, Fazzi has helped hundreds of agencies improve outcomes and profitability through best practices in organizational structure, clinical and operational processes, and new models for staffing, supervision, and care management. More recently, he also assumed responsibility for the company’s Outsourced Billing, Finance, and Information Technology divisions. Along-time leader in the field of home care and hospice, Ashe’s expertise and career has included a unique blend of clinical, operational, fiscal, and academic roles. He is a frequent presenter at national and state conferences and is often asked to contribute to industry forums. He is also the co-director of the 2016-17 National Home Care and Hospice State of the Industry Study. Dr. Robert Fazzi, the firm’s founder, will continue as Fazzi’s managing partner. But in transferring the leadership of the firm’s daily operations to Ashe, Fazzi will devote more time to the company’s future investments as well as to national and international community-based-care issues that are near and dear to his heart. “I want to say, at this milestone in Fazzi’s history, that I am extremely proud of what we have accomplished and contributed to our industry thus far, and I’m also incredibly excited about what the future holds,” Fazzi said. “Tim is an incredible leader. I am looking forward to working closely with him as we expand our national and international efforts.”

•••••

United Way of Pioneer Valley (UWPV) announced several changes and additions to its team:

Jennifer Fernandes

Jennifer Fernandes

• The agency announced the addition of Jennifer Fernandes as the new case coach for Thrive Financial Success Centers in Westfield and Holyoke. Fernandes will coordinate the UPWV’s Thrive program, which serves to strengthen the financial capacity of community college students and residents. Through community collaborative efforts, Thrive promotes and supports activities related to financial literacy, including access to a one-stop financial resource center, workforce development services, and public benefit screening and enrollment. Fernandes has a B.A. in Psychology from UMass Amherst and a M.A. in Clinical Mental Health Counseling from Lesley College. She has been working with the Adult Basic Education program in Holyoke, and has been involved in financial literacy, academic and career counseling;

• Chris Woods

• Chris Woods

• Chris Woods is the new part-time volunteer coordinator. Woods earned his B.S. in Marketing from Bentley University. Following graduation, he became an Americorps National Civilian Community Corps (NCCC) member for a year and traveled across the country working on volunteer projects. For the past year, he has been a math tutor with Springfield Math Fellows, and he continues as an assistant swim team coach with the West Springfield Torpedoes. Woods will be coordinating volunteer activities for United Way Youth Generate, Stuff the Bus, and Day of Caring programs, among other projects; and

LaTonia Naylor

LaTonia Naylor

LaTonia Naylor has been promoted of from community impact manager to senior manager of Community Investments. She will oversee grants management for the education, basic needs, small grants and emergency food and shelter programs. She’ll also provide technical assistance to United Way grantees and community partners and become the UWPV community liaison for education initiatives.

•••••

Berkshire Community College (BCC) announced new faculty and staff additions as well as recent promotions:

Julia Curletti has joined BCC as staff assistant to the dean of enrollment management and student success. She previously worked at Brigham & Women’s Hospital in Boston as a program coordinator. She garnered a bachelor’s degree from UMass Amherst and attended New England Law;

Alyssa Felver has been named assistant professor of practical nursing. A registered nurse in Massachusetts and New Hampshire, she previously worked at Berkshire Medical Center. Prior to that, she was a critical care registered nurse at Dartmouth Hitchcock Medical Center. She holds a bachelor’s degree in nursing from the University of South Florida and a bachelor’s in biology from Southeastern University in Lakeland, Fla.;

Lori Moon has joined BCC’s faculty as an assistant professor of practical nursing. Prior to joining BCC, she was a case manager and education specialist at Berkshire Medical Center. She previously worked at HospiceCare in the Berkshires for approximately 20 years. She earned an associate’s degree from Springfield Tech Community College, an associate’s degree in nursing from BCC and a bachelor’s degree from UMass Amherst;

• Lawrence Stalvey has been promoted to academic counselor with BCC’s TRIO (Talents, Resources, Initiative, Opportunity) Program, a federally funded program designed to identify and provide services for individuals from disadvantaged backgrounds. He previously was a learning specialist with TRIO. He holds an associate’s degree from BCC and a bachelor’s degree from Williams College;

Charles Stephens has joined BCC as the coordinator of career planning and placement. He is responsible for providing counsel to students regarding career options. He previously held numerous positions at Philadelphia University, Saint Louis University, and Michigan State University. He most recently worked as area coordinator for residence education at Philadelphia University. A graduate of Michigan State University, he holds a bachelor’s degree in finance and a master’s degree in student affairs administration; and

Peggy Williams has been promoted to academic coordinator with BCC’s TRIO Program. She previously worked for more than a decade as an academic counselor and learning specialist with TRIO. She has a breadth of experience working in administrative/management roles at human services organizations in Berkshire County. She earned a bachelor’s degree from Boston College and a master’s degree from the University at Albany’s Rockefeller College of Public Affairs & Policy in Albany, N.Y.

•••••

Dr. Robert Roose has been named vice president of Mercy Behavioral Health Care. In this role, Roose oversees Providence Behavioral Health Hospital (PBHH) and leads the behavioral-health service lines, which include psychiatric and addiction and recovery services. He also represents behavioral health services as a member of the senior leadership team. Since his arrival at PBHH in 2013, Roose has spearheaded the expansion and renovation of opioid-treatment programs, secured the addition of an office-based practice utilizing all medication-assisted treatments, developed new partnerships with community providers, and gained DPH backing to open a new clinical stabilization service at Providence. He most recently served as chief medical officer and vice president of Addiction and Recovery Services at PBHH. In addition to his responsibilities at Providence, Roose is currently on the Quality Improvement Council of the American Society of Addiction Medicine, the Substance Use Disorder Prevention and Treatment Task Force of the Massachusetts Hospital Assoc., the Hampden County Addiction Task Force, and Gov. Charlie Baker’s Opioid Addiction Working Group. He has presented and published on various aspects of addiction treatment, focusing primarily on patients receiving medication-assisted treatment for opioid-use disorder. His work integrating hepatitis C treatment and a peer program into an opioid-treatment program is also featured in an award-winning documentary, The Fix: The Healing Is Mutual. Roose earned his doctor of medicine and master in public health degrees at George Washington University School of Medicine and Health Sciences in Washington D.C. and completed his residency training at Montefiore Medical Center/Albert Einstein College of Medicine in the Bronx, N.Y.

Daily News

WESTFIELD — NetLogix recently welcomed Jenny Aldrich as business development representative. Aldrich brings a background in a variety of technology organizations, ranging from IT network planning, security, and management, as well as SaaS business applications.

Leveraging her experience with medical and insurance business systems will be a benefit to NetLogix’s new clients. Over the years, she has seen firsthand where IT networking solutions have provided stability, security, and growth to companies in the legal, medical, insurance, nonprofit, manufacturing, distribution, banking, and engineering fields.

“I really enjoy helping companies focus on their ‘top line’ by delivering effective technology solutions,” Aldrich said. “I have worked for large, small, and tech startup companies, and one thing stays consistent: you have to really love your clients’ business as much as they do.”

Added Marco Liquori, NetLogix CEO, “I am extremely excited about the opportunities that Jenny can create for NetLogix. The addition of a dedicated resource for new clients is a key to our success.”

Daily News

SPRINGFIELD — Plenty of good seats are available for the ninth annual Difference Makers award program, staged by BusinessWest, to be held on Thursday, March 30 at the Log Cabin Banquet & Meeting House in Holyoke.

The winners, profiled in the Jan. 23 issue and at businesswest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One.

Tickets to the event cost $65 per person, with tables of 10 available. To order, call (413) 781-8600, ext. 100.

Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Event sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.

Daily News

NORTHAMPTON — Webber & Grinnell Insurance can trace its local origins all the way back to 1849, when the town was minting $5 coins from California gold-rush gold. This year, it was the Mass General Cancer Center at Cooley Dickinson Hospital that was celebrating a bit of a gold rush. Bill Grinnell, the company’s president and current torch-bearer for the historically family-owned business, stopped by CDH last Friday to receive the center’s thanks for a $10,000 donation the agency made in December.

Grinnell met with Cooley Dickinson President and CEO Joanne Marqusee and Chief Development Officer Diane Dukette to receive an official thank-you on behalf of the agency, and to take a brief tour of the new facility.

“Instinct,” said Grinnell when asked why he made the pledge. “I was born at Cooley Dickinson, and I know people with cancer who have been treated here.” Grinnell went on to add that he “believes in supporting the community,” and was “excited to support a local institution where individuals can get the care they need, where they need it.”

The gift was one of the very last ones to come in that helped the Development team at Cooley Dickinson Health Care successfully close the campaign for the cancer center, which just celebrated its one-year anniversary of being open to the public in October 2016. In that time, the center treated 876 new patients in its medical oncology space and employed 55 staff in its radiation, infusion (chemotherapy), and medical oncology departments.

The Cancer Center also shares its new space with several other complementary disciplines, including palliative care, nutrition, genetics counseling, physical and occupational therapy, and social work, and hosts a monthly Liver Transplant Evaluation Clinic where patients can book consultations with specialists from Massachusetts General Hospital’s Boston-based Transplant Center. Recently, the center added access to new integrative therapies, including Reiki and massage therapy.

Daily News

EAST LONGMEADOW — HUB International New England, a division of HUB International Limited, a global insurance-brokerage, risk-advisory, employee-benefits, commercial-lines, and personal-insurance firm, announced that Daniel Hesser and Chelsea Fernandes recently joined the agency as account managers, Personal Lines Department, in the East Longmeadow office.

In their new positions, both are responsible for the day-to-day management and servicing of
client accounts while providing excellent customer service. As part of the Personal Lines team, they will ensure that standard working procedures are met, process auto- and home-insurance policies and renewals, prepare summaries of insurance, recommend appropriate coverage options, and more.

Hesser has more than five years of industry experience specializing in customer service. He obtained a bachelor’s degree from Westfield State University in December 2014 and majored in business management with a concentration in marketing.

Fernandes has several years of experience in the insurance field with a focus on client relationship building. She is a 2011 graduate of Elms College and holds a bachelor’s degree in history with a minor in psychology.

“As the largest insurance broker in Massachusetts, we are dedicated to building a team of experts with local market specialization and industry experience,” said Timm Marini, president of HUB International New England. “Young talent, like Daniel and Chelsea, is most beneficial to our clients, as we are all about delighting our customers. Their backgrounds and industry knowledge will provide out clients with value-added solutions, innovative products, and market expertise.”

Daily News

SPRINGFIELD — Massachusetts Mutual Life Insurance Company (MassMutual) and the Hampden County Bar Association (HCBA) have announced MassMutual’s ongoing support for the HCBA’s Hampden County Legal Clinic, including a $160,000 grant intended to support its expansion and continuation of legal services.

The Hampden County Legal Clinic is a legal aid program that provides pro bono services to individuals at no charge, most of whom have limited financial resources and who meet specific eligibility guidelines. The Legal Clinic provides services in the Housing, District, and Probate & Family Courts in Hampden County. It also works with unrepresented individuals on issues regarding foreclosure, tenant and consumer matters, and with regional attorneys to match their legal skills and expertise with pro bono opportunities. These opportunities provided by the Legal Clinic include general legal advice and services, limited assistance representation, mentoring with students at local law schools, legal education programming, and other community outreach programs.

MassMutual is continuing its support of the Legal Clinic at a critical time when a significant number of litigants in local courts are unable to afford legal representation. Currently, more than 85% of the cases in the Western Division Housing Court involve people who are without legal representation. The current grant brings MassMutual’s total financial support of the Legal Clinic to approximately $250,000.

“MassMutual is proud to continue its support of the Hampden County Legal Clinic, which provides legal guidance and counsel for those in our community with low or no income,” said Michael O’Connor, General Counsel, MassMutual. “MassMutual has a long tradition of supporting the communities in which it does business, and this grant reflects our ongoing commitment to invest our time, talent and resources to ensure access to legal services for all members of our community.”

MassMutual began its association with the HCBA six years ago with grant funding, enabling the Legal Clinic to expand its lawyer-for-a-day programs and increasing the services it provided. The funding from MassMutual has enabled the Legal Clinic to become the center piece for pro bono services in Western Mass. Importantly, in addition to the financial support MassMutual has provided, its attorneys have participated in Legal Clinic programing for nearly 10 years.

“We’re elated with MassMutual’s increased funding, and their involvement in making the Legal Clinic an invaluable community resource,” said Attorney Kevin V. Maltby, president of the Hampden County Bar Assoc.

Daily News

SPRINGFIELD — Plenty of good seats are available for the ninth annual Difference Makers award program, staged by BusinessWest, to be held on Thursday, March 30 at the Log Cabin Banquet & Meeting House in Holyoke.

The winners, profiled in the Jan. 23 issue and at businesswest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One.

Tickets to the event cost $65 per person, with tables of 10 available. To order, call (413) 781-8600, ext. 100.

Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Event sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.

Community Spotlight Features

Community Spotlight

By Kathleen Mitchell

Mayor Linda Tyer

Mayor Linda Tyer says Pittsfield has made great strides in re-inventing itself and moving beyond its industrial past, dominated by General Electric.

Mayor Linda Tyer is a strong believer in the power of collaboration.

Several weeks ago, she gave the first State of the City address in Pittsfield’s history and outlined a myriad of multi-faceted projects that have come to fruition in the last year as a result of collaborative efforts.

Tyer told BusinessWest that investments designed to revitalize the city have taken root and change is occurring on a daily basis, which is good, because it’s needed as the city continues the process of reinventing itself.

“Pittsfield has a long history as an industrial town primarily because of GE’s large manufacturing facility,” she explained, referring to the massive complex that once employed more than 13,000 people. “The city relied on it for decades as its economic driver for real-estate taxes, employment, and community engagement.”

GE closed in the ’80s, which was a devastating blow and led to what Tyer refers to as a “grieving period that created self-doubt for the people who live here.”

Although a period of disinvestment followed, change began in 2000 when city officials decided to redefine Pittsfield’s identity.

Tyer was on the City Council at that time and recalled the city realized a robust cultural economy existed in the towns around them, but Pittsfield, which is the geographic and commercial hub of the area, was not participating in it.

Investments began downtown, and thanks to a collaborative effort by partners that included city officials, the community, state and federal legislators, and investors, today Pittsfield’s downtown boasts a thriving district that includes the Barrington and Colonial theaters, an independently owned movie theater, popular restaurants, and market-rate housing that followed as thousands of visitors flocked to the area.

“People want to live in our downtown, which is proof that the investments paid off,” Tyer said.

City officials have also helped local businesses, and the mayor said the belief that there are no jobs in Pittsfield is a myth. Indeed, numbers are rising: last January, the unemployment rate was 6.6%, which dropped to 3.3% by November.

“We strengthened workforce relationships last year and developed innovative training programs,” Tyer said, explaining that the workforce system generated $1.8 million that was used to train 1,250 people in healthcare, advanced manufacturing, STEM careers, finance, and customer service, and 70% of them found employment.

The city has also worked to retain local companies. Last July, after Covanta announced that it planned to close its Pittsfield facility, the City Council granted the waste-burning plant $562,000 to help with capital repairs and keep it open. The move saved 25 jobs and prevented a huge increase in trash-disposal costs, as a shutdown would have forced Pittsfield to have its trash and recyclables hauled away at an estimated annual cost of $462,000, in addition to losing $960,000 in property taxes, water and sewer user fees, and host-community fees over a four-year period.

Fiscal challenges lie ahead. But many steps will be taken to stabilize the issue, including cost containment, debt management, new revenue, and strategic investments that will prepare Pittsfield to not only survive, but thrive well into the future.”

The Hubbard Avenue facility incinerates 85,000 tons of waste per year and turns it into steam energy, which is then sold to Crane & Co. and Neenah Technical Materials. Republic Services hauls the city’s curbside collection to the site, including recyclables that are stored and later shipped in bulk to the Springfield Massachusetts Materials Recycling Facility.

The financial package Covanta received included state energy-tax credits, extended its contract with the city until 2020, and allowed the company to continue to sell steam energy to Crane and Neenah.

“But Covanta wasn’t the only company on our radar,” Tyer said, adding that five additional businesses were provided with assistance from a variety of incentive programs.

For this, the latest installment in its Community Spotlight series, BusinessWest looks at revitalization efforts in Pittsfield and what is being done to make it a place where Millennials want to live, which is one of the mayor’s goals. She noted they typically choose that place first, then look for a job, which is markedly different than past generations who moved to areas where they found employment.

“Millennials have a very different way of planning their lives,” said Tyer. “But we plan to capitalize on our growing art, culture, and entertainment economy; maximize our spectacular natural environment by updating our recreation and open space; invest in our housing stock; safeguard our educational institutions; and support small and mid-sized businesses and their aspirations for growth in new markets for the people who live here now as well as future generations that will call Pittsfield home.”

Neighborhood Focus

Over the past year, the Tyler Street business corridor has been the focus of combined energy, effort, and investment. The area is adjacent to North Street, Pittsfield’s downtown thoroughfare, and is bookended by Berkshire Health Systems, the city’s largest employer, and the William Stanley Business Park.

In December 2014, Pittsfield’s Community Development Department, the Pittsfield Economic Development Authority, and the Tyler Street Business Group applied to have the neighborhood become a state-designated Transformative Development Initiative (TDI) district.

The application was accepted, and the agencies have formed a core partnership in this program, administered by MassDevelopment, that leverages public dollars to stimulate private investment in selected neighborhoods in gateway cities.

“We are very privileged to have MassDevelopment as a partner,” the mayor said. “This will allow Pittsfield to receive enhanced technical assistance, real-estate services, and equity investments to support our vision for redevelopment. We’re learning what the citizens want, as well as working to understand the needs of small businesses there, and will develop a plan to help Tyler Street become a unique, thriving, working, residential neighborhood where typical day-to-day needs can be met within walking distance.”

Amewusika “Sika” Sedzro is the TDI fellow for Pittsfield, and she noted that MassDevelopment hired a consulting firm to conduct an assessment of the area and come up with recommendations for an action plan.

Two meetings were held to get public input, and a forum was staged for developers to find out what is needed to spur interest in structures that have been vacant for long periods of time.

The final report was due when BusinessWest went to press, but Sedzro said it quickly became clear that developers want easy access to data about available parcels, information about incentive programs, and a streamlined process to help bring submitted plans to fruition.

“There is a lot of property of this size available in the Tyler Street District, and we’re working with businesses and developers to understand the barriers to entry given current market conditions,” Sedzro noted, adding that she is available to talk about properties and incentives available from the city and MassDevelopment that include low-interest loans, access to capital, and technical assistance.

The Tyler Street neighborhood has a growing Latino and Asian population, and a number of new businesses have been opened by entrepreneurial immigrants.

“It’s a really positive indicator, especially since Berkshire Health, Sabic Innovative Plastics, and the William Stanley Business Park are in close proximity to the neighborhood,” Sedzro said, explaining that Pittsfield TDI plans to coordinate measures that could lead to an even more diverse economy.

The city is also working to expand the Housing Development Incentive Program into the Tyler Street District, which could benefit a developer who hopes to purchase the St. Mary’s Church campus and convert three of its buildings into market-rate housing. The campus has been vacant for more than two decades and contains the church, a school, a convent, and a rectory.

The developer is in negotiations with the Diocese of Springfield, and the city and state are working to provide incentives to move forward.

The Tyler Street TDI is part of the Morningside neighborhood, and last June that area received a $75,000 grant from the Kresge Foundation.

“It’s a grass-roots effort that includes efforts aimed at the arts, pride of place, and increasing food options and availability,” Sedzro said.

The money will be used to create a soup kitchen in the Berkshire Dream Center, an urban working farm in Springside Park, and an augmentation of community gardens that would allow their produce to be used by local businesses.

Continued Improvements

The cultural and entertainment district in Pittsfield’s downtown continues to grow as infrastructure improvements add to its attractiveness.

A four-phase streetscape project was recently completed, and North Street has a new look that includes street resurfacing, sidewalk improvements, decorative street lighting, increased seating, medians with plantings, and high-visibility crosswalks compliant with Americans with Disabilities Act standards.

New, solar-powered parking kiosks were installed last month as part of the city’s parking-management plan, and are equipped with a parking app that provides a simplified way to manage parking needs.

“Pittsfield’s parking is still friendly; the first 30 minutes are free, and so are nights and weekends,” Tyer said, noting that parking is also free for people with handicap placards.

A grass-roots movement led voters to approve the adoption of the Community Preservation Act in November, which will provide funds that can be used for public and private projects including historic preservation, recreation, open space, and housing.

“The next step is to establish a community-preservation committee that will develop a plan and identify priorities so projects can be funded early in 2018,” Tyer said.

She outlined other collaborations in her State of the City Address that include the revitalization of Willard and Rosemary Durant Park in the Westside.

Neighborhood volunteers installed a new playground and swingset paid for by Community Development Block Grant funds, and Greylock Credit Union has made a commitment to build a permanent pavilion there.

Other collective efforts aimed at youth include a free Sticks for Kids golf program and Dig This Volleyball initiative that have helped children learn new skills. In addition, donations from local businesses have led to innovative art and education programs, and grant money will pay for a strategic plan to provide high-quality education to more preschool children.

The city is also getting help with municipal finances due to a community compact that was formed with Lt. Gov. Karyn Polito’s office and gives officials access to financial expertise from UMass Collins Center.

Tyer said they hope to meet two goals as a result of the collaboration. The first is to create a comprehensive, five-year financial forecast that will serve as a guide in establishing budget priorities and matching them against projected revenues and funding obligations such as pensions, health insurance, and debt service.

The second is the development of a comprehensive budget document that will allow the City Council and residents to understand the mission of different city departments and the spending plan for the upcoming year.

“Fiscal challenges lie ahead. But many steps will be taken to stabilize the issue, including cost containment, debt management, new revenue, and strategic investments that will prepare Pittsfield to not only survive, but thrive well into the future,” Tyer said.

She added that the city is also addressing blight. Last summer, four vacant residential properties were demolished, and six additional properties were scheduled for demolition last month.

Bright Future

All of the economic-development efforts planned or underway have involved a collaborative effort between stakeholders that include community organizations, businesses, residents, and city, state, and federal officials.

“My administration respects and values cross-collaborations internally and seeks partnerships outside of city government that will help Pittsfield to thrive; we have turned the corner in terms of designing our future, and the city is on its way to becoming the vibrant, dynamic place it deserves to be,” the mayor said, noting that many well-attended events were held last year, including the municipal airport’s first air show, the 10th Third Thursday street festival, and the fifth Upstreet Arts Festival, which attracted more than 10,000 people.

Indeed, this former industrial city is on an upward trajectory. Its future is brighter than it has been for decades, and the positive forecast should continue as Pittsfield redefines its image and alerts developers and businesses to opportunities in its diverse neighborhoods.

 

Pittsfield at a Glance

Year Incorporated: 1761
Population: 44,737 (2016)
Area: 42.5 square miles
County: Berkshire
Residential Tax Rate: $39.78
Commercial Tax Rate: $19.63
Median Household Income: $50,765 (2015)
median family Income: $65,297 (2015)
Type of Government: Mayor, City Council
Largest Employers: Berkshire Health Systems; General Dynamics; Petricca Industries Inc.; SABIC Innovative Plastics
* Latest information available

Law Sections

Durational Alimony-award Limits

By Katherine E. McCarthy

Katherine E. McCarthy

Katherine E. McCarthy

The passage of the Alimony Reform Act of 2011 brought about sweeping changes to the alimony laws in Massachusetts. One major change was the implementation of durational limits on alimony awards. For marriages lasting fewer than 20 years, a formula is available to determine the length of time general term alimony may be required.
The statute, M.G.L. c. 208 §48-55, contains language that allows the durational limits to be applied to alimony orders that predate the reform act, providing many alimony payors with hope that their alimony obligation will be terminated. However, the statute also contains language that allows the probate and family court to deviate beyond the durational limits based on an ‘interests of justice’ standard.

Since the passage of alimony reform, attorneys and clients alike have been left wondering how and when the ‘interests of justice’ standard would be applied and what factors a court will consider in deviating from the durational limits. A recent decision by the Massachusetts Supreme Judicial Court provides some limited answers.

Deviation Beyond Durational Limits

Alimony reform states that “alimony awards which exceed the durational limits established in [the law] shall be modified upon a complaint for modification without additional material change of circumstance, unless the court finds that deviation from the durational limits is warranted.” The court must then look to whether deviation is “required in the interests of justice.”

In a case of first impression, in November 2016, the Supreme Judicial Court decided in George v. George two important aspects of the deviation standard. First, the alimony recipient bears the burden of proving that deviation beyond the presumptive termination date is required in the interests of justice. Second, the judge must look at the circumstances of the parties at the time the termination of alimony is sought, as opposed to the circumstances of the parties at the time of the initial award of alimony.

Additional factors that may be considered are the same statutory factors that judges must consider in making an initial alimony award. Those factors include:

• Advanced age, chronic illness, or unusual health circumstances of either party;
• Tax considerations applicable to the parties;
• Whether the payor spouse is providing health insurance and the cost of health insurance for the recipient spouse;
• Whether the payor spouse has been ordered to secure life insurance for the benefit of the recipient spouse and the cost of such insurance;
• Sources and amounts of unearned income, including capital gains, interest and dividends, annuity, and investment income from assets that were not allocated in the parties’ divorce;
• Significant pre-marital cohabitation that included economic partnership or marital separation of significant duration, each of which the court may consider in determining the length of the marriage;
• A party’s inability to provide for that party’s own support by reason of physical or mental abuse by the payor;
• A party’s inability to provide for that party’s own support by reason of that party’s deficiency of property, maintenance, or employment opportunity; and
• Upon written findings, any other factor that the court deems relevant and material.

 

The court also made clear in its decision that it would not consider an alimony recipient’s argument that, had they known that the alimony laws were going to change, or that durational limits would be applied, they would have negotiated for a larger property division in the original divorce. The SJC reasoned that, if this argument were to be accepted by the courts, it would effectively prohibit any payors with alimony awards that predate alimony reform from terminating their alimony obligation under the terms of the law. In sum, accepting such an argument would nullify that portion of alimony reform in direct contravention of the Legislature’s intent.

Takeaways

As in most cases in the probate and family court, the individual facts of the case are extremely important. However, the George case has provided some clarification of the statute that can be utilized to argue either for or against termination of alimony based on durational limits.

In sum, if a payor has paid alimony beyond the durational limits, it is wise to consider the alimony recipient’s present circumstances in predicting how successful they will be in attempting to terminate the alimony obligation. Conversely, an alimony recipient must be cognizant that he or she will have the burden of establishing that deviation beyond the durational limits is appropriate in his or her case.

Katherine E. McCarthy is an associate with Robinson Donovan, P.C., where she concentrates her practice on domestic relations; (413) 732-2301; [email protected]

Bankruptcies Departments

The following business certificates and trade names were issued or renewed during the month of January 2017.

AGAWAM

Anytime Fitness
200 Silver St., #112
Marie Ball

DeCosmo Industrial Auctions
62 Cecile St.
Thomas DeCosmo

Recapital Media
417 Springfield St., #212
John Giordano

AMHERST

Amherst Towing and Recovery, LLC
305 Northeast St.
James Wagner, Joseph Wagner

Jalieh & Partners
85 Olympia Dr., Apt. 2
Jalieh Shepard

Lorin Starr Consulting
34 Main St. #7
Lorin Starr

Moriarty Woodworking
145 Glendale Road
Mark Moriarty

Wisdom Technologies
16 Summerfield Road
Ming Yan

BELCHERTOWN

Jennifer Underwood Photo
143 Aldrich St.
Jennifer Underwood

CHICOPEE

Broadway Auto Shop Inc.
376 Broadway St.
Kassem Kabbout

Dainty Cottage Decor
117 Telegraph Ave.
Elizabeth Irwin

Health Care Resource Centers
628 Center St.
Community Health Care Inc.

Kentco South Inc.
704 Memorial Dr.
Kent Smith

Royal Coach Sales LLC
576 East St.
John Garcia

VIP Pest Solutions
151 Woodcrest Circle
Jason Fortin

DEERFIELD

Darkstone
315 Upper Road
Gabriel Dark

EASTHAMPTON

D & L Cleaning
25 Franklin St.
Denial Bond

Liberty Tax Service
53 Union St.
Saqib Tasneem

Northeast Piano Service
11 Union Court
John Fish

Pleasant Variety & Package Store
42 Pleasant St.
Majid Malik

EAST LONGMEADOW

Laplante Construction
61R North Main St., Suite 1
William Laplante

Omega Cleaners of East Longmeadow
14 Harkness Ave.
Joo Lee

GREENFIELD

Cherry Rum Automotive
451 Bernardston Road
RCK Enterprises Inc.

Foster’s Supermarket
70 Allen St.
Matthew Deane

Styles by Judy
466 Main St.
Judith Carter

HADLEY

Bibliotechnica
119 Middle St.
Robie Grant

Full of Grace Farm
150 Stockbridge St.
Laura Litterer

Jiffy Lube
347 Russell St.
Atlantic Coast Enterprises

Spruce Hill Motors
235 Russell St.
Randy Izer

HOLYOKE

Battat Glass
388 Dwight St.
Daniel Battat

Denison’s Mini Market
263 Hampden St.
Joshua Acevedo

Hoey Interior Designs
146 Morgan St.
Beth Hoey

Melo Deli Grocery
512 South St.
Luis Melo

V & S Tech LLC
50 Holyoke St.
Vusal Gasimov

LONGMEADOW

The Entrepreneur’s Source
32 Cambridge Circle
Steven Rosenkrantz

McMahon Consulting
557 Laurel St.
Stacey McMahan

Rainbow Pediatrics
84 Lawrence Dr.
Florence Odutola

LUDLOW

The Gomes Agency
364 East St.
Miguel Gomes

SDI Towing and Service
25 Joy St.
Fernando Barros

NORTHAMPTON

The Center for Compassionate Care
8 Trumbull Road
Norbert Bellivea

Health Care Resource Centers
297 Pleasant St.
Community Physicians, P.C.

Lularoe
28 Longview Dr.
Samantha Young

SEO Imagine
126 Main St.
Hanifah Robinson

Welch Law Offices
143 Main St.
Margo Welch

Work Tables & More
1 Glenwood Ave.
Timothy Donahue

PALMER

Fast Tax USA
1622 B North Main St.
John Murray

Ray’s Towing and Repair/Apple Automotive
1207 South Main St.
Raymond LaBonte Jr.

Simply Focused Coaching
2001 Calkins Road
Julie Manning

SOUTH HADLEY

The Egg & I Luncheonette
20 Main St.
David Simard

Pioneer Preservation
9 Rita Circle
Theodore Pontz

Private Financial Design, LLC
87 Willimansett St.
Andrew Beaudry

Tricia’s Skin Care
25 Parkview St.
Tricia Squier

SOUTHWICK

Trinity Research
13 Pine Knoll
Lina Racicot

SPRINGFIELD

Allhome Realty
293 Belmont Ave.
Tuan Anh Tran

Dream’s Eyebrows
76 Olmsted Dr.
Shiba Darjee

Exclusive Auto
720 Berkshire Ave.
Ronique Evans

Home City Roofing
64 Grandview St.
Kenneth Pooler Jr.

International Multiservices
2460 Main St.
Luis Liriano

JK Datalister
352 Longhill St.
James King

LFF Variety
302 Belmont Ave.
Hercules Robinson

Law Office of Bernard S. Cohen
34 Sumner Ave.
Bernard Cohen

Ludlow Floor Sanding
125 Parker St.
Steven Lauzon

Mobil Retailing Services
19 Shelby St.
Nicholas Liquori

Never Give Up on You
103 Drexel St.
Kelley Laroe

Numeracy Associates
94 Eleanor Road
Michael Bixler

Nunez Market
546 Worthington St.
Erika Nunez Dilone

Recca Construction
191 Lexington St.
Juan Recca

So Clean
119 Massreco St.
Lorensa Stinson

Springfield Macarons
34 Front St.
Jennifer Cruz

Sunshine Dental LLC
1245 Boston Road
Amit Kapoor

Westrock CP, LLC
320 Parker St.
Patrick Durkee

WARE

Charbonneau Funeral Home
30 Pleasant St.
Marc Varnum

GameStop #3758
350 Palmer Road, Suite 107
GameStop Inc.

JDJ Builders
16 Malboeuf Road
Denis Pelletier

Sunny & Shears, LLC
277 Palmer Road
Jessica Jablonski

WESTFIELD

Jiffy Lube #3417
90A South Maple St.
Atlantic Coast Enterprises LLC

R.J. Sanding
2 Cycle St.
Roger Cortis Jr.

United American Muslim Assoc. of Western Mass.
66 South Broad St.
Sadique Abdul

WILBRAHAM

Advanced Reserve Solutions
2205 Boston Road, Unit A8
Paul Huijing

Iron Cross-Fitness, LLC
65 Post Office Park
Ian Stratton

McClure Insurance Agency Inc.
2361 Boston Road
Marc McClure, William McClure, William McClure II

Triple S Construction Co.
9 Bradlind Ave.
Thomas Silva

Chamber Corners Departments

A schedule of Western Massachusetts Chambers of Commerce events February 6, 2017

 

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com

(413) 253-0700

• Feb. 8: Chamber After 5, 5-7 p.m., hosted by Bistro 63 at the Monkey Bar, 63 North Pleasant St., Amherst. Sponsored by UMass Athletics and the Masonic Angel Fund. Come join the Chamber at Bistro 63, a community-minded business, for some Cajun and Italian cuisine. Cost: $10 for members, $15 for non-members. Register online at www.amherstarea.com.

EAST OF THE RIVER CHAMBER OF COMMERCE

www.erc5.com

(413) 575-7230

• Feb. 9: ERC5 Lunch and Learn in Partnership with the West of the River Chamber, noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Topic: “Robert’s Rules of Order: How to Run an Effective Meeting.” Guest speaker: Robert MacDonald, executive director, Work Opportunity Center Inc. Cost: $35, including a buffet lunch. Register online at www.erc5.com.

• Feb. 17, March 3, March 31: The Dale Carnegie Leadership Course on Transformational Leadership, 8 a.m. to 5 p.m., hosted by Cartamundi, 443 Shaker Road, East Longmeadow. This three-day training is designed for executive senior managers. Cost: $1,600 for members, $1,700 for non-members. (Chamber members: use code 2525 when registering for discount.) To register, e-mail Robert Dickson, president, Dale Carnegie Training, at [email protected] or call (203) 723-9888.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org

(413) 594-2101

• Feb. 10: Seminar: “Tips and Tricks for Excel,” 8:30-10:30 a.m., conducted by Pioneer Training, hosted by Hampton Inn Chicopee, 600 Memorial Dr. Cost: $40 for members, $50 for non-members. Register at www.chicopeechamber.org.

• Feb. 15: Annual Meeting and Salute Breakfast, 7:15-9 a.m., hosted by Castle of Knights, 1599 Memorial Dr., Chicopee. Cost: $23 for members, $28 for non-members. Register at www.chicopeechamber.org.

• Feb. 22: Business After Hours, 4:30-6:30 p.m., hosted by Elms College, 291 Springfield St., Chicopee. Cost: $10 for members, $15 for non-members. Register at www.chicopeechamber.org.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• March 9: Networking by Night, 5-7 p.m., at Nini’s, 124 Cottage St., Easthampton. Sponsored by Web-tactics Inc. Cost: $10 for members, $15 for non-members. Register online at www.easthamptonchamber.org.

• March 17: St. Patrick’s Day Luncheon 2017, noon to 2:30 p.m. at Southampton Country Club, 329 College Highway, Southampton. Sponsored by AZ Storage & Properties, Finck & Perras Insurance Agency, and Taylor Real Estate. Join us for a feast of corned beef and cabbage as we celebrate St. Patrick’s Day. This year’s keynote speaker is Northwestern District Attorney Dave Sullivan. Special appearance by The Pioneer Valley Fiddlers. We will also honor the Greater Easthampton Parade Committee Grand Marshals, Mr. and Mrs. Bob Cadieux. We will also recognize 2017 award recipients for the Gallagher Walker Award: Melissa Pike, and the Shamrock Award: Easthampton’s first responders (accepted by Chief Bob Alberti & Chief Motter). Also attending as guests of honor are the 2017 Distinguished Young Women of Greater Easthampton. To register, e-mail the chamber at [email protected].

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• Feb. 8: Economic Development Breakfast, 7:15-9 a.m., at the the Summit View Banquet and Meeting House, 555 Northampton St., Holyoke. Sponsored by Goss & McLean Insurance, United Personnel, United Bank, Holyoke Community College, Hadley Printing, and Marcotte Ford. Guest Speakers include Marcos Marerro, director of Economic Development, Holyoke; Mike Sullivan, town administrator, South Hadley; and Mike Vedovelli, director of Economic Development, Chicopee. Hear how our community local leaders seek to cultivate a strong, sustainable, and economically vibrant community. Cost: $23 for members who sign up before Feb. 4; $28 for non-members, walk-ins, or members who sign up after Feb. 4. Register online at www.holyokechamber.com.

• Feb. 15: Chamber After Hours, 5-7 p.m., hosted by Conklin Office Furniture, 56 Canal St., Holyoke. Sponsored by DeRenzy Document Solutions. Join us for a casual networking experience. Dress for Success will be on hand to collect new and gently worn business attire. Live entertainment, drinks, catered hors d’ouevres, music, and raffles. Cost: $10 for members, $15 for non-members. Register online at holyokechamber.com.

• March 8: Chamber Coffee Buzz, 7:30-8:30 a.m., at Loomis Communities, Jarvis Avenue, Holyoke. Sponsored by Loomis Communities & United Personnel. The Coffee Buzz series is a morning networking program that provides chamber members and guests the opportunity to make new contacts and exchange business information over a light breakfast. The format includes a 30-second introduction of each guest, the host has a five- to 10-minute promotional opportunity, and rest of the event is mingling. No charge. Register online at www.holyokechamber.com.

• March 15: St. Patrick’s Day Business Breakfast, 7:30-9 a.m., hosted by the Log Cabin, 500 Easthampton Road, Holyoke. Join us for our business breakfast as we celebrate the 2017 St. Patrick’s Parade Committee award winners, the Grand Colleen and her court, local business milestones, and new chamber members. Register by March 3 for discounted price. Visit holyokechamber.com or call (413) 534-3376 for more information.

• March 22: Chamber After Hours, 5-7 p.m., hosted and sponsored by Summit View Banquet and Meeting House, 555 Northampton St., Holyoke. Meet up with your business associates for networking, food, a 50/50 raffle, and door prizes. Stop in for a bite and say hello to our host, Mike Hamel. Cost: $10 for members, $15 for non-members. No invoicing under $20. Register online at www.holyokechamber.com.

• March 24: Leadership Holyoke 2016-17, 8:30 a.m. to 4:30 p.m., at Holyoke Medical Center (location subject to change). A series of eight days comprise Leadership Holyoke 2016-17. Faculty members from Holyoke Community College will participate as instructors and facilitators. Community leaders will participate as speakers and discussion leaders.  Tuition varies by program and is due at the start of the course. The fee also covers continental breakfasts, the graduation luncheon, and a trip to the State House in Boston. For business people learning to become community leaders, tuition is $600. Call the chamber at (413) 534-3376 for registration information.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• March 3: 2017 Annual Meeting, noon to 2 p.m., host to be announced. Sponsored by PeoplesBank. A fun meeting with your chamber colleagues, including chamber trivia, where we’ll test your knowledge of our members. A fun wrap-up of 2016 and preview of 2017. Presentation of the Dan Yacuzzo Community Leadership Award. Cost: $35 for members, $40 for non-members. Register online at www.explorenorthampton.com.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org

(413) 568-1618

• Feb. 6: Mayor’s Coffee Hour, 8-9 a.m., at the Holyoke Inn Express, 39 Southampton Road, Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. Free and open to the public. Call Pam at the Chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• Feb. 8: After 5 Connection, 5-7 p.m., at Tucker’s Restaurant and Pro Tour & Cruises, 625 College Highway, Southwick. Sponsored by Romeo & Julietta Bags. Bring your business cards and make connections. Refreshments served, and 50/50 raffle to benefit two Citizen’s Scholarships. Cost: free for members, $10 for general admission (cash or credit card).

• Feb. 9: Lunch and Learn: “Robert’s Rules of Order: How to Run an Effective Meeting,” noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Dr., West Springfield. Learn how to utilize common rules and procedures for deliberation and debate in order to place the whole room on the same footing. Guest speaker: Robert MacDonald, executive director, Work Opportunity Center Inc. Cost: $35 for members, $45 for general admission.

PROFESSIONAL WOMEN’S CHAMBER

www.myonlinechamber.com

(413) 787-1555

• March 22: March Ladies Luncheon, 11:30 a.m. to 1 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. An afternoon of fun and networking.

SPRINGFIELD REGIONAL CHAMBER OF COMMERCE

www.myonlinechamber.com

(413) 787-1555

• Feb. 9-March 23: Leadership Institute, 1-4 p.m., at the TD Bank Conference Center, 1441 Main St., Springfield. The 2017 Leadership Institute, designed for mid- and upper-level managers, includes an emphasis on strategies and techniques designed to create high-energy and high-involvement leadership. The institute is a partnership between the Springfield Regional Chamber and Western New England University, with support from MGM Springfield and The Irene E. and George A. Davis Foundation. Tuition is $885 per participant. The institute runs for seven consecutive Thursdays. For questions about the program or the application process, call Jessica Hill at (413) 755-1310.

Departments People on the Move

Local news hires, promotions, awards, and appointments February 6, 2017

 

Barb Chalfonte

Barb Chalfonte

Springfield Technical Community College (STCC) announced the promotion of Barb Chalfonte to serve in the newly created role of Vice President of Institutional Effectiveness. The creation of the new position elevates Institutional Effectiveness (IE) and underscores the importance of seeking to enhance the college’s processes and promote student success, said STCC President John Cook. With Chalfonte at the helm, IE will become its own division and have a broader reach. Previously, Institutional Effectiveness had been nested under Academic Affairs. Chalfonte, who came to STCC in 2010, had served as dean of Institutional Effectiveness and senior research analyst. In her new role, Chalfonte will report directly to Cook and serve as part of his cabinet. Created in 2012, Institutional Effectiveness helps sustain and improve the teaching and learning environment through ongoing data and research-based planning, assessment, and improvement processes. The work of this division going forward will be to facilitate and promote planning and analysis throughout the college. “We collaborate with diverse groups to review the college’s mission, goals, and outcomes and demonstrate the achievements of our faculty, staff, and students,” Chalfonte said. Often colleges have several offices charged with enhancing pedagogy, institutional research, enrollment analysis, and assessment. STCC, however, is one of only a few community colleges in the Northeast that integrates this work into a single entity. Bringing these offices under one umbrella fosters collaboration toward the mission of supporting students as they transform their lives. The Institutional Effectiveness department includes the offices of Assessment, Institutional Research, and Professional Development. The department also supports strategic planning, process improvement, enrollment reporting, and New England Assoc. of Schools and Colleges (NEASC) accreditation activities and reporting, and convenes the Student Success Council. Since 2012, the IE department has helped to obtain more than $2.7 million in funding, including a $650,000 state grant for assessment-related work and a state-funded convening grant to explore initiatives and research related to Hispanic-serving institutions. IE was part of a group that crafted a $2.1 million Title III grant that supports pedagogy- and cultural-competency-related professional development. Members of the IE team contributed to the $3.4 million HSI-STEM grant that the college received last year to help Hispanic and low-income students obtain degrees in science, technology, engineering, and math. Chalfonte brings a background in science and learning research to the position. She earned a doctorate from Princeton University in cognitive psychology and a bachelor’s degree from Williams College in psychology. She is an adjunct faculty member in the Psychology Department at Westfield State University. After receiving her Ph.D., she taught in the Psychology Department at Mount Holyoke College and worked as a researcher at the National Priorities Project in Northampton before joining STCC. She served as data coach for Achieving the Dream, an initiative that champions institutional improvement and student success. Part of her work was to help community colleges close race/ethnicity- and income-based achievement gaps.

•••••

Matthew Sosik, president and CEO of bankESB, announced the promotion of three individuals:

Maryann Geiger was promoted to Senior Vice President and Director of Operations. She joined the bank in 2002 as Deposit Operations supervisor and in 2003 was promoted to Deposit Operations officer. She was promoted to assistant vice president, Deposit Operations in 2006 and was promoted to vice president, Deposit Operations in 2013. Geiger is responsible for implementing strategic initiatives and management of customer service and operations of the bank’s call center, electronic banking channels, ATM network, and processing of deposit products and services. She is also responsible for Bank Secrecy Act and fraud management. She has more than 36 years of banking experience and graduated from the New England School of Financial Studies. She is a volunteer for Highland Valley Elderly Money Management Services;

Michael Fitzgerald was promoted to Assistant Vice President, senior IT officer; He started with the bank in 2004 as a systems administrator and was promoted to IT manager in 2011. In 2014, he was promoted to IT officer and then to senior IT officer in 2015. He graduated from the Graduate School of Banking’s Bank Technology Management School in 2013. He is a volunteer for Junior Achievement of Western Mass. and participates with his family running Toys for Tots fund-raisers and collecting jars of peanut butter and jelly to donate to local food pantries; and

Emily Drapeau was promoted to Assistant Vice President, Electronic Banking. She joined the bank as a teller in 1995 and was promoted to customer service representative in 1997. She became a senior teller in 2000 and Deposit Operations specialist in 2001. She was promoted to Deposit Operations supervisor in 2004 before being promoted to Deposit Operations manager in 2011. She was promoted to Deposit Operations officer in 2014. She graduated from the New England School for Financial Studies in 2012.

•••••

Jessica McGarry

Jessica McGarry

Country Bank announced that Jessica McGarry has joined its Commercial Lending Division. McGarry brings with her 17 years of experience in the industry. Beginning as a part-time teller, she worked her way through the branch system for several years, then to the commercial credit department, where she learned commercial lending from the ground up. She has been a commercial lender in the Worcester market for the past four years, coming to Country Bank from Webster Five. McGarry earned her bachelor’s degree in business from Nichols College, was a recipient of the Forty Under 40 designation in 2014 from the Worcester Business Journal, and was a member of the Leadership Worcester class of 2015-16. “As a person, I am serious and diligent when it comes to my work. I take great pride in making sure my customers are well taken care of, with the right products, a high level of service, and a lender that is both qualified and caring,” McGarry said. “I live and work in Worcester County, so the success of the people and businesses here is something that I hold close to my heart.”

•••••

Margaret Tantiallo

Margaret Tantiallo

For the first time since the organization was founded in 2005, Dress for Success of Western Massachusetts will have a full-time executive director to lead the organization and expand its impact in the region. Margaret Tantiallo brings more than 20 years of experience and proven success in nonprofit management. Her past employment includes a senior leadership position for a nonprofit organization with more than 65,000 members and an $11 million budget. She is experienced in strategic planning, philanthropy, governance, board relations, and program management. “We are beyond thrilled to welcome Margaret to the Dress for Success team,” said Dawn Creighton, president of the Dress for Success board of directors. “It’s amazing what has been accomplished by our team of volunteers over the years. In order for us to grow and positively impact the lives of more women in our community, we needed someone dedicated to work of the organization on a full-time basis. Margaret’s experience and caring, compassionate personality make her the perfect fit.” Margaret earned her undergraduate degree from SUNY Buffalo and her master’s degree from Springfield College. She currently serves as vice president of Belchertown Day School and as treasurer of the Hampton Ponds Assoc. Dress for Success of Western Massachusetts is on a mission to promote the economic independence of all women by providing professional attire, a network of support, and the career-development tools to help women thrive in work and in life.

•••••

Matthew Scott

Matthew Scott

American International College (AIC) has announced the promotion of Matthew Scott to Dean of students. In his new role, Scott will oversee the Department of Student Life, which includes the Office of Residence Life, the Saremi Center for Career Development, and the Center for Student Engagement. Among the services and programs that fall under Scott’s purview are residence education, housing operations, student success and retention, student conduct, student activities, diversity and community engagement, international student advising, and campus recreation programs such as intramural sports, fitness and wellness programs, and the fitness center. Scott served in residence-life and student-involvement roles at area colleges before joining AIC in 2013 as the associate dean of students and director of Residence Life. He graduated with a bachelor’s degree in business administration from Springfield College and received his master’s degree in higher education administration from UMass.

•••••

Lynne Colesano, formerly of Health New England and an insurance professional since 1998, has joined Webber & Grinnell Employee Benefits LLC. She will be responsible for consulting with companies and supporting them with their employee-benefits programs. In addition, her SHRM-CP certification as a professional in human resource management will further help Webber & Grinnell be a trusted advocate for its clients. “I am privileged to introduce Lynne to the community,” said Michael Welnicki, the division’s head. “She brings unparalleled insight into the benefits, insurance, and financial challenges of organizations of all scopes and sizes, and the expansion allows Webber & Grinnell to add group medical, dental, life, and disability insurance to its portfolio of business insurance.”

•••••

Community Enterprises announced the appointment of Paula Tessier as Director of Employment and Training Programs at the Greenfield office. She will manage all aspects of those programs and implement the organization’s mission and values by overseeing community-based employment and training services for individuals with disabilities. Previously in Boston, Tessier managed statewide community programs in youth violence and suicide prevention and also managed federal grants that refined protocols for the state Department of Public Health. She has a history of assisting Greenfield residents, as she was previously responsible for overseeing the coordination of five local, grass-roots, anti-poverty programs. She also managed the Woman in Action Center and the local Food Pantry sites while serving as the Community Programs director for Community Action of Franklin County. Tessier earned her master’s degree in social work from the University of Connecticut and completed master studies in international and intercultural service, leadership, and management at the School of International Training in Brattleboro, Vt.

•••••

Proteus Fund appointed activist, advocate, nonprofit executive, and philanthropic leader Paul Di Donato as its new President and CEO. He brings a wealth of experience from his 30 years of fighting for justice and equality in the areas of LGBTQ rights, HIV/AIDS and public health, gender and racial justice, and other rights and social-change issues. He has served as interim president of Proteus Fund for the past year and worked at the organization for more than nine years. Di Donato served for eight years as director of the Proteus Fund’s Civil Marriage Collaborative (CMC), a funder collaborative that granted more than $21 million in its 11-year existence to advocacy organizations engaged in comprehensive public-education and organizing efforts. The strategic philanthropic leadership provided by the CMC contributed to the massive turnaround in public opinion and support on this issue, culminating in the June 2015 Supreme Court ruling extending marriage equality nationally. “We couldn’t have asked for someone with greater philanthropic, leadership, and networking skills, combined with a deep understanding of Proteus’ social-justice work,” said Jason Franklin, chair of Proteus Fund’s board of directors. “Paul played a central role on a critical issue where our side had a clear win — civil marriage. Philanthropy must play an even greater and more aggressive leadership role to achieve these types of victories which will be needed now more than ever.” This past year as interim president, Di Donato has successfully overseen a record-breaking grant-making year, a deepening of the scope and impact of the program portfolio, and development of important new work opportunities. He feels the organization’s greatest strength is that it engages philanthropists as strategic partners, utilizing a collaborative approach to create outcome-oriented social-justice grant-making initiatives. “Of central importance to our success is the ability to master the delicate balance between crafting and executing effective long-term philanthropic strategies while remaining flexible enough to shift tactics and priorities in response to evolving circumstances on the ground,” Di Donato said. “Every program, every issue area we work on is more relevant and urgent than ever given this current social, economic, and political climate.”

•••••

Maria Acuña

Maria Acuña

Kathy Hardy

Kathy Hardy

Stephen Holstrom

Stephen Holstrom

Stefanie Renaud

Stefanie Renaud

The Gray House recently inducted four new board members to a three-year term: Maria Acuña, Kathy Hardy, Stephen Holstrom, and Stefanie Renaud. The newly elected board president is Kathleen Lingenberg. Other board officers are Susan Mastroianni, Vice President; Rick Marcil, Clerk; and Candace Pereira, Treasurer. Acuña is broker/owner of Maria Acuña Real Estate, a family-owned business located on Sumner Avenue in Springfield. Hardy has been the human resource manager for the Springfield Housing Authority since 2009. Holstrom is an attorney at Alekman DiTusa, LLC in Springfield. Renaud is an associate in the Springfield office of Skoler Abbott & Presser. Lingenberg is the owner of Community Outcomes in Longmeadow, which provides consulting services on housing and community-development activities. Mastroianni is a media consultant and was previously partner and director of Media Services at FitzGerald & Mastroianni Advertising in Springfield. Marcil is the owner of Golden Ear Studios, a voiceover and music studio in Southwick. Pereira is a commercial portfolio loan officer for Farmington Bank in West Springfield. The Gray House is a small, neighborhood service agency located in the North End of Springfield at 22 Sheldon St. Its mission is to help neighbors facing hardships to meet their immediate and transitional needs by providing food, clothing, and educational services in a safe, positive environment.

Daily News

CHICOPEE — Phillips Insurance Agency Inc. announced two new hires, Amber Dieffenwierth and Sarah Whiteley.

Dieffenwierth is the agency’s new Personal Lines manager. He responsibilities will include growing the agency’s client base for personal auto, homeowners, and related insurance lines. She has more than 15 years of experience in the personal insurance market and holds the AIC (associate in claims) designation as well as a Massachusetts broker’s license.

Whiteley joins the agency as an account manger. She is a graduate of Elms College, where she earned her bachelor’s degree in business management. She previously worked in benefits administration for a regional payroll company.

Daily News

SPRINGFIELD — Plenty of good seats are available for the ninth annual Difference Makers award program, staged by BusinessWest, to be held on Thursday, March 30 at the Log Cabin Banquet & Meeting House in Holyoke.

The winners, profiled in the Jan. 23 issue and at businesswest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One.

Tickets to the event cost $65 per person, with tables of 10 available. To order, call (413) 781-8600, ext. 100.

Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Event sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.

Daily News

NORTHAMPTON — Lynne Colesano, formerly of Health New England and an insurance professional since 1998, has joined Webber & Grinnell Employee Benefits LLC. She will be responsible for consulting with companies and supporting them with their employee-benefits programs. In addition, her SHRM-CP certification as a professional in human resource management will further help Webber & Grinnell be a trusted advocate for its clients.

“I am privileged to introduce Lynne to the community,” said Michael Welnicki, the division’s head. “She brings unparalleled insight into the benefits, insurance, and financial challenges of organizations of all scopes and sizes, and the expansion allows Webber & Grinnell to add group medical, dental, life, and disability insurance to its portfolio of business insurance.”

Class of 2017 Difference Makers

Seizing the Brass Ring

Friends of the Holyoke Merry-Go-Round Are Preserving a Treasure

Friends of the Holyoke Merry-Go-Round

Some of the many passionate Friends of the Holyoke Merry-Go-Round: from left, Jim Jackowski, Barbara Griffin, Angela Wright, and Joe McGiverin.

The giant scrapbooks, their newspaper clippings turning yellow and their heavy leather covers fraying and kept on with shoelaces, are getting on in years — as are the people who created them.

But the truly inspiring story they tell never gets old.

It’s about how one of the poorest communities in the Commonwealth, then and now, came together, in every sense of that phrase and against very long odds, to raise nearly $2 million during a stubborn recession to keep the historic Mountain Park merry-go-round in Holyoke.

Carefully chronicled in those scrapbooks, this story relates tireless fund-raising efforts — from generous donations given by large corporate players to a fishing derby with a $10 entrance fee that went to the cause; from phone-a-thons and mailed solicitations featuring carefully crafted pleas for support to sales of everything from sweatshirts to Christmas-tree ornaments out of a donated kiosk at the Holyoke Mall.

It also captures work to find, finance, build, staff, open, and operate a home for the merry-go-round in Holyoke’s Heritage State Park in late 1993, an important chapter in this tale and one with many twists and turns.

John Hickey, a.k.a. “Mr. Holyoke,”

John Hickey, a.k.a. “Mr. Holyoke,” rallied the city to seize a “glittering brass ring.”

And those scrapbooks poignantly reflect, through photos, news stories, and his own commentary in the daily Holyoke Transcript Telegram, the passion, commitment, and drive of one John Hickey, known to most as “Mr. Holyoke,” who rallied the city and unified it behind what was, at the time, a most unlikely cause.

“He was determined; he felt like this was an important piece of Holyoke’s history and that there needed to be a way to save it,” Angela Wright, long-time volunteer director of the merry-go-round and one of the leaders of the effort to keep it in the Paper City, said of Hickey, then head of the Holyoke Water Power Co., who passed away in 2008. “He was like a pied piper … he went to every meeting, every organization, every business he could to stress the importance of this. And he got a city behind him.”

Indeed, Hickey ended one of his op-ed contributions (a piece that has become part of Holyoke lore) with a question that doubled as a rallying cry.

“There’s a glittering brass ring out there,” he wrote in reference to the carousel. “Will the people of Holyoke extend themselves to capture it?”

Indeed, they would, as the pages of those scrapbooks make clear, and more than 1.2 million people have gone for a ride.

But the last entry in those volumes is from Dec. 1, 1994 — a short story about upcoming Christmas happenings at the carousel — and, therefore, they don’t tell the whole story.

Indeed, while the efforts to buy the carousel and then begin its next life in downtown Holyoke could be described as ‘heroic’ and ‘monumental,’ what has transpired over the past 23 years or so and continues today is worthy of equal praise, said Jim Jackowski, business liaison for Holyoke Gas & Electric and long-time president of Friends of the Holyoke Merry-Go-Round Inc., the organization created to not only buy the treasure, but manage it and preserve it for future generations.

The second part of the equation isn’t captured in the scrapbooks because, for the most part, that hard work doesn’t generate headlines, he said. But the challenges to operating and properly maintaining the carousel — everything from spiraling insurance costs to non-stop maintenance to restoration work on the ornate horses — are many and formidable.

But the same passion that went into raising the money to buy PTC 80 (the 80th carousel built by the Philadelphia Toboggan Co.) goes into the work to keep the ride spinning today — and tomorrow, said Jackowski.

“It’s been a labor of love — it was then, when we were raising the money to buy it, and it still is today,” he explained.

One of the many ads designed

One of the many ads designed to emphasize what Holyoke would lose if the merry-go-round went to another buyer.

And that sentiment is perhaps best summed up with words from the Transcript Telegram, which played its own sizable role in the efforts to save the carousel.

Its presses fell silent in January 1993 as the paper succumbed to disastrous losses in the wake of the early-’90s recession. But it still has a voice on this subject (and this Difference Makers award) thanks to an editorial published just a few weeks before the paper closed.

The occasion was a decision of the state Department of Environmental Management to award $300,000 for the construction of a building in Holyoke’s Heritage State Park for the carousel, providing it with a home and, essentially, sealing the deal.

“If one project in recent history had to be chosen to represent the best Holyoke has to offer in community spirit, from the youngest child to the most senior resident,” the paper roared, “then the campaign to save the Holyoke Merry-Go-Round is it.”

More than 24 years later, those words still ring true.

Mane Attraction

Among the many individuals, groups, and businesses that donated in-kind services to the cause of saving the merry-go-round was the Hartford-based marketing and advertising firm Adams & Knight Communication.

The firm had a number of specific assignments — from designing promotional brochures destined for potential donors to crafting copy for print ads that ran in the Transcript Telegram and elsewhere. But one of its very specific tasks, apparently, was finding children with the ability to look sad. Really, really sad.

Children recruited for ads used in the merry-go-round campaign had plenty of practice looking sad.

Children recruited for ads used in the merry-go-round campaign had plenty of practice looking sad.

For example, there’s one young girl displaying that talent in an ad (that appeared in multiple outlets) in which she stands next to one of the carousel’s horses wearing a sign around its neck reading ‘sold.’ She’s holding on to its reins as if she doesn’t want to let go, clear symbolism of the city’s attitude at the time.

She makes another appearance, along with two other children, in an ad that features a broad view of the carousel with the headline “Imagine Telling Them That the Ride Is Over … for Good.”

And there’s a despondent yet still-hopeful young boy featured in yet another full-page ad. He’s holding out his piggy bank, as if to offer whatever’s in it. The headline reads, “Why He’s Putting All His Money on a Horse.”

But it wasn’t just young people enlisted to send this message. Indeed, several teenagers (from the ’50s, presumably, based on their attire) are featured in still another ad with the headline, “If You Care About Holyoke’s Future, Put Money Down on Her Past.”

In essence, this is what the campaign started in 1988 was all about, said those we spoke with, adding that it wasn’t just about keeping PTC 80 from being sold off as a unit or piece by piece and shipped overseas.

It was also about people investing in the city’s future, said Jackowski, meaning both the generations to come and the city itself, which needed a boost to spark its sagging fortunes and deteriorating downtown.

These sentiments are reflected in comments attributed to then-Mayor Marty Dunn (another of this story’s many heroes) in one of the many promotional pieces created to solicit support.

“This is not a toy,” said the mayor. “It is a folk-art masterpiece and a powerful attraction for our downtown.”

The merry-go-round has, by most accounts, become that spark, that attraction, thanks to the campaign to save it and, more specifically, that group that came to be known as the Friends of the Holyoke Merry-Go-Round.

It was created and led by Hickey, who first approached John Collins, owner of Mountain Park, who closed that attraction in 1987, with a proposal to allow the city of Holyoke to buy the carousel and thereby keep it ‘home.’

By most accounts, this wasn’t exactly a hard sell. Indeed, while Collins reportedly had some handsome offers for the merry-go-round on the table, including a rumored $2 million, he was supportive of the efforts to keep it in the city, and thus he set the bar, or price tag, low — $875,000.

While there was considerable support for the merry-go-round, in Holyoke and beyond, all those involved knew that raising that kind of money, at that time and in that community, would be very difficult. And, as we’ll see, the community would soon see that number rise considerably.

It’s been a labor of love — it was then, when we were raising the money to buy it, and it still is today.”

And this is where our story — the one told through the clips in those scrapbooks — really begins.

However, those we spoke with say it really starts with John Hickey.

Indeed, he was the one, said Wright, who convinced Holyokers, then facing a mountain of other, seemingly more pressing issues, from rampant unemployment to soaring poverty to a declining downtown, that the merry-go-round was still a treasure worth saving.

“In the beginning, people were saying, ‘are you kidding — a merry-go-round?’” Wright said while trying to capture the mood at the time. “There were so many other problems, from homelessness to the schools to downtown. People said, ‘how can you be thinking about raising money for a merry-go-round?’

“John would say to them, ‘you don’t understand — beauty is for your soul; there needs to be art, music, and beauty in this world, for everyone,’” she went on. “He would say, ‘this is as important as food’; he would make that comparison and stress the importance of art in one’s life.”

Round Numbers

To effectively reach the people of Holyoke, and beyond, Hickey would make early and frequent use of the Transcript Telegram’s op-ed page. Some of his early entreaties capture his passion for the project and his belief that it was an important part of the city’s history, identity, and psyche.

“A city needs more practical things, like sewage-treatment plants, snow plows, water filtration, better roads, and good school buildings,” he wrote on March 5, 1988, just as the campaign was being conceptualized. “But it also needs objects that nourish its spiritual life. A beautiful and historic, million-dollar merry-go-round may be a bit of mirthful indulgence, but it will give us, for generations, a special kind of happiness and pride.

“It is sad that we are losing our historic amusement park,” he would go on a few paragraphs later, “but it would be tragic if we stood by, doing nothing, and letting its centerpiece, the merry-go-round, become the object of pride and fame in some other distant city.”

Merry-go-round employee Kathie McDonough, left, staffs the concession stand with long-time volunteer Maureen Costello.

Merry-go-round employee Kathie McDonough, left, staffs the concession stand with long-time volunteer Maureen Costello.

Beyond passionate rhetoric, though, Hickey understood that this campaign needed a solid foundation on which to build, and to erect one, he turned to the many banks and other prominent corporate citizens at that time, said Wright.

“He pulled together all the CEOs and banking leaders and put them in a room,” she recalled, adding that, prior to this now-historic gathering, he took them to Mountain Park for a ceremonial and sentimental look at the carousel. “He talked for an hour about the value of this merry-go-round, not only to families and kids, but for history, nostalgia, as an anchor to downtown … he went through the whole thing.

“And he said, ‘unless you people commit a big number — and I mean a big number — then we can’t do it,’” she went on. “And by then, he had them practically in tears.”

Before the meeting convened, a big number, $300,000, had indeed been pledged, she went on, adding that, as for the rest … well, there were a variety of imaginative, and effective, strategies put to use, as told by the stories, ads, and posters clipped into the scrapbooks.

Famously, schoolchildren in the city raised $32,000 in two weeks from selling cookies and candy door-to-door, and for that work, a plaque was placed next the armored lead horse in their honor (such plaques were placed under each horse to commemorate donors.)

There was that fishing derby at the Jones Ferry Marina (“now is the time not to flounder,” wrote the creative scribe at the Chicopee Herald); Holyoke Community College raffled off a free semester of study to aid the cause; musicians performed at a benefit concert; the city’s aldermen launched a charity ball, with the merry-go-round as the first recipient of proceeds; commemorative stamped envelopes were issued with the likeness of the lead horse on them (the price was 25 cents, which will tell you how much water has passed under the bridge).

Also, schoolchildren sold Christmas ornaments; artists sold limited lithographs of the carousel; there were car washes, phone-a-thons, a 10th-anniversary party at the mall, with the carousel as the beneficiary. And at the Merry-Go-Round Gift Store (the storefront donated by the mall) and other locations, supporters could buy hats, ornaments, tote bags, sweatshirts, a 1,000-piece jigsaw puzzle, mugs, notecards, and several different posters with carousel imagery. The headline on the ad promoting it all in the Dec. 9 issue of the Transcript read, “Now You Can Finally Get a Pony for Christmas.”

Turn for the Better

As noted, the brass ring Hickey mentioned became the unofficial prize, if you will, and the phrase appeared repeatedly in ads and news stories throughout the campaign.

But even as the original goal of more than $1 million came closer to reality, the bar moved, and in a big way, said Wright, noting that, from the beginning, organizers knew they would have to build a home for the carousel.

They had a pledge from the state of $300,000 to build that home, she said, but as time went on, huge doubts emerged about whether the state could uphold its end of the bargain given the enormous financial pressure it was under, and whether that amount would be enough.

As things turned out, the state did keep its promise, but that figure wasn’t nearly enough (bids for the structure came in at twice that total).

Photography by Leah Martin

Photography by Leah Martin

But funds to cover the difference were raised with significant help from Warren Rhoades, then-president of PeoplesBank, she said, adding that this triumph would be one of the countless enduring stories from the campaign to save the carousel and then operate it, many of which simply didn’t generate headlines, but certainly contributed to that phrase ‘labor of love.’

As she recounted some of them, Wright said she didn’t really know where to start.

She eventually settled on Jim Curran, a contractor and owner of the Wherehouse banquet and meeting facility in downtown Holyoke, who not only stored a large amount of the carousel’s thousands of components — most of the horses were kept in a locked railroad car, and Hickey even kept some in his living room — but also took the carousel apart and played a huge role in the very complex, time-consuming effort to put it all back together.

“It was like a giant puzzle,” she explained. “There were boxes and boxes of nuts and bolts; it was mind-boggling to me.”

Wright also mentioned her husband, Joe (the couple have a long history of philanthropy in their native Holyoke), who assisted with piecing the carousel together and maintaining it; Tim Murphy, the architect who designed the carousel’s new home in Heritage State Park; Will Girard, a neighbor of the Wrights who has assisted with seemingly endless repairs and maintenance; the Gaul family, which donated the huge concession stand now at the carousel, replacing what amounted to a card table that was there at the start; Craig Lemieux, who volunteered the time and labor that went into building the ramp to make the carousel handicap-accessible; and the Steiger family for gifting to the carousel the Tiffany window that graced its downtown Holyoke store.

And on she went, noting that there were, and still are, volunteer angels whose names she never knew and faces she never saw.

“When we first opened, we didn’t have any money; we had no debt, but we also had no money,” she said. “And people just did things. Like cleaning the windows — people would appear … in the dark of night; I don’t know, I never saw them.”

The Ride Stuff

In many respects, this community spirit and volunteerism continues today, said those we spoke with, adding that the task of keeping the carousel open and operating is daunting, and a small army of volunteers is still needed.

Speaking in broad terms, Jackowski said operating a merry-go-round is a tough business these days — so tough that many have actually closed in recent years — and this one is no exception.

He cited everything from the myriad competitors for the time and attention of children and families to the rising cost of doing business (and generally flat revenues), to changes in Holyoke itself.

“It’s like any other business — there are fixed expenses and just stuff that you have to do,” he said, adding that there is quite a lot of ‘stuff’ with this ride that is now nearly 90 years old. “It’s a piece of machinery that requires maintenance and upkeep and hardware. And the community has changed in the 20-plus years since we opened; we had a bigger presence of retail and shopping when we first opened, and a lot of what was downtown and drew people to the downtown is unfortunately not there anymore.”

As one example, he cited Celebrate Holyoke, the annual summer festival that drew tens of thousands of people to Holyoke during its four-day run, which was discontinued several years ago.

“That used to be a huge weekend for us — we would get 20,000 riders in four days,” he explained. “Once that went away, it was hard to make up those riders; even at $1 per head, that was $20,000.”

And that challenge goes a long way toward explaining why a ride now costs $2, which is still a great bargain and one of the lowest prices to be found for a merry-go-round.

But, as with the vast majority of museums and other types of attractions, admission doesn’t cover annual expenses, said Joe McGiverin, another long-time member of the Friends of the Holyoke Merry-Go-Round board, noting that labor (there are seven staff members) and, especially, insurance top the list of rising costs.

Thus, other sources of income must be developed and nutured.

Birthday parties, private functions, and a handful of weddings each year have long been one such source, said Barbara Griffin, another long-time board member and former staff member at the Log Cabin, who, with Jackowski and others, would handle the logistics of such events.

“That’s just one example of how of this is truly a working board — we don’t just go to meetings,” she explained, adding that, while the staff manages the carousel day-to-day and is largely responsible for that perfect safety rating, the attraction is dependent on volunteers today as much as it was when the money to buy the attraction was being raised.

And many of these volunteers have their own specific assignments, said Wright, who offered one of many examples.

“Joe is the security person — if the alarm goes off in the middle of the night, it’s his responsibility to go in there and see what’s going on,” she said. “Everyone on the board has a job, in one way or another.”

But overall, the volunteers are generalists, said McGiverin, and help with everything from keeping the grounds clean to staging the semi-annual Kentucky Derby-themed fund-raiser, called Derby Dazzle, at the site.

But there is another source of help at the carousel that speaks volumes about its hold on people — and its special place in Holyoke.

These would be the young people — and there are more than a few of them — who would like to ride but don’t have $2, said Griffin, adding that staff members will often let them take a spin in exchange for pushing a broom for a few minutes.

“If they want to sweep the floor or pick something up, we’d be more than happy to give them a little something in return,” she said, noting that, in the larger scheme of things, the carousel is what has been given to all of Holyoke, and the region as a whole, in return for the generosity that kept it here.

Wright agreed. “These kids … they know what we have, and you can’t let a kid walk by and just look in the window all day. You need to let them ride.”

That’s the kind of community spirit John Hickey was talking about all those years ago.

Words That Ring True

In March 1988, not even Hickey could have known what an attraction, and an institution, the merry-go-round would become.

Then again, maybe he did know. Or maybe … there’s no maybe about it.

What was it he wrote? “A beautiful and historic merry-go-round may be a bit of mirthful indulgence, but it will give us, for generations, a special kind of happiness and pride.”

Sounds quite prescient, as does that comment from the Transcript Telegram. Indeed, this was, and still is, the best Holyoke has to offer in community spirit, from the youngest child to the most senior resident.

And that’s why, nearly 30 years after this saga began, three decades after Hickey implored a city to reach for that “glittering brass ring,” the story about how it all happened never gets old.

And that’s also why the many Friends of the Holyoke Merry-Go-Round — those who have passed and those who still keep the city’s happiness machine turning — are true Difference Makers.

George O’Brien can be reached at [email protected]

Features

Man of the People

Senate President Stan Rosenberg

Senate President Stan Rosenberg

Massachusetts Senate President Stan Rosenberg — one of the few legislators from Western Mass. who have held that position — began his career as an aide to then-Sen. John Olver, and has served as Olver’s successor for the past 26 years. During that time, he has worked on myriad issues important to his constituents, from education funding to energy policy; from labor matters to mass transit. The common threads, he said, are the importance of continually making investments in the state’s future, and his philosophy of government as a ‘helping profession.’

A leader in the Massachusetts State House with deep roots in Hampshire County. Passionate about issues ranging from wage equity to expanding rail service across the Commonwealth. Known for his lengthy career as a legislator, including election in ’15 as president of the Massachusetts Senate.

Meet Calvin Coolidge, the 30th president of the United States.

Or, alternately, current state Senate President Stan Rosenberg, considering how remarkably those careers intersect, a century apart.

“He was a Republican, but he was quite a progressive in some ways,” Rosenberg, a Democrat, said of someone he counts as a role model; in fact, when he gives State House tours, he always brings visitors to see Coolidge’s desk, which has a home in his suite of offices. “He was involved in the minimum wage, he was involved in rail — his goal was to get rail everywhere in Massachusetts. Then the automobile interrupted the progress they’d made, and the rail system started to diminish while highways expanded.

“Well, guess what?” he went on. “It’s 100 years later, and we’re still working on the same problems. We’re still talking about pay equity. We’re still talking about rail.”

For Rosenberg, 67, whose career as a state legislator stretches back to 1986, transportation issues are matters of access and opportunity for state residents, a concept he would return to several times during his recent talk with BusinessWest.

Sen. Stan Rosenberg arrived at the State House

Sen. Stan Rosenberg arrived at the State House as Sen. John Olver’s aide in 1980 and never left, succeeding Olver in 1991.

“These are 21st-century issues, whether we’re talking about transportation and connecting regions outside metro Boston, or talking about ensuring that everyone has access to higher education. Those are the kinds of issues where, if you don’t ensure availability statewide, then people’s economic opportunities get constrained.

“It isn’t just nice to have rail,” he went on, explaining that getting people back and forth to jobs means allowing them to work far from where they live, which helps fill up underused housing stock. Rosenberg was involved in efforts to secure $33 million to upgrade the Pan Am line from Connecticut to Vermont via Springfield and Northampton, as lawmakers continue to eye east-west rail service from Boston to the Pioneer Valley.

“The same with education,” he said. “If you don’t have access to quality education, you’re not going to line up with the jobs that are available. Even in the Pioneer Valley, we have vacant positions that don’t have people to fill them. The skills gap is a really big issue. The achievement gap is a big issue. We have 100,000 vacant jobs statewide, and 100,000 people looking, according to the unemployment numbers. We’ve got to match them up, and that means education, training, and retraining for opportunities.”

Two years ago, Rosenberg became the first senator hailing from Western Mass. elected president of that chamber since 1971, but he dismisses talk that his region’s issues are pushed to the side on Beacon Hill.

“There’s often a feeling about Western Mass. getting the short end of the stick, but all of the regions — north, south, and west — outside the metro Boston area have a similar feeling,” he said. “We’re not unique.”

One thing Western Mass. legislators have been adept at, he went on, is speaking with a unified voice to promote the region’s shared needs and hopefully impact policy.

“Our delegation in Western Mass. has been very nimble and adept at building coalitions to make sure, when there are opportunities, we have a seat at the table,” he said, citing a few examples, from the MGM casino opening in Springfield in 2018 — area legislators fought to ensure the region would win one of the projects — to ongoing life-sciences and research projects.

“The same thing with high-tech projects: the largest big-data center in the state is actually not in Boston; it’s in Holyoke,” he said of the Massachusetts Green High Performance Computing Center. “Having that center there is an enormous positive for the region.”

Rosenberg also touted the partnership between UMass Medical School and Baystate Health to bring a medical-school campus to Springfield later this year, forming a sort of medical-education and research triangle between Springfield, Worcester, and Amherst.

“We keep finding opportunities to develop things that are uniquely ours while also making sure we are not left out of the discussion when planning statewide initiatives, so the Pioneer Valley gets to be the beneficiary.”

Calvin Coolidge would undoubtedly be proud. But there’s far more to Rosenberg’s personal story and career.

Through the Ranks

Raised in foster care, Rosenberg graduated from Revere High School in 1967 before attending UMass Amherst, and embracing the region he would come to represent in Boston.

“I went to school part-time and worked full-time at UMass because of my financial situation in the late ’60s and early ’70s,” he told BusinessWest. “While attending UMass, he founded and headed the Arts Extension Service and then became director of Community Development and Human Service Programs in the Division of Continuing Education.

“As a result, I started to make a lot of connections with people and became politically engaged,” he explained. In 1980, then-state Sen. John Olver asked if he was interested in working in Boston as his aide. “I left my job on a Friday, and on Monday arrived at the State House for my first day of work.”

 

All across the country, we’re seeing declining state appropriations and higher education driving up student charges, driving up student debt. And when graduates get into the economy, they have no disposable income, so it’s harder to stay in state.”

 

Rosenberg went on to serve as executive director of the state Democratic party from 1983 to 1985, and as the district director for U.S. Rep. Chester Atkins from 1985 to 1986. He then sought and won a seat on the Massachusetts House of Representatives in 1986, representing Amherst and Pelham. In 1991, he won a special election for the state Senate seat being vacated by Olver, a role he has maintained for 26 years, representing 25 communities, mainly in Hampshire and Franklin counties.

While in the Senate, he has served as chair of the Election Laws Committee, the Banking Committee, and the Senate Ways and Means Committee, followed by assistant majority leader from 1999 to 2002 and Senate president pro tempore from 2003 to 2013. He was appointed Senate majority leader in 2013 and Senate president at the start of 2015.

The issues he cared about early on aren’t much different than what he prioritizes now, and reflected the mindset of his district. His interest in higher education dovetailed with the fact that the state’s flagship university is located in Amherst. With many environmentally minded residents in his district, he worked on recycling and the greenhouse-gas issue, now commonly known as climate change. And with the closings of Northampton State Hospital and Belchertown State School, social services to help people in need became a main concern as well.

“You can’t live in the Pioneer Valley without thinking about economic development, but also social justice,” said Rosenberg, who has had a personal stake in some of those issues, notably the Bay State’s first-in-the-union legalization of gay marriage a decade ago, a law he and his husband, Bryon Hefner, availed themselves of last year. “In representing that constituency, you’ve got to be prepared to work in both of those areas.”

He recognizes that businesses have concerns about employment regulations that favor workers, such as minimum-wage laws, equal-pay rules, and family-leave advances, but believes that, given enough time to adapt, companies always do. As one example, provisions of the equal-pay law passed last summer, aiming to ensure women are paid equally with men for equivalent work, don’t take effect until the summer of 2018.

“If a business or agency has time to adapt, it is clearly understood in the public-policy realm that you’ll have a very modest impact when you raise the minimum wage, for example. It may be different for individual businesses, but for the economy as a whole, there’s a very minor impact — and it’s even better when there’s warning and you can plan for it.”

Ideally, he said, the public and private sector works together for mutual benefit, as seen in the 2006 health-insurance law that provided tax credits and tools through the Health Connector to help employers ensure their employees were covered in an affordable way. “Not that there won’t be some pain in that or some dislocation in some situations, but by working together, we can minimize that pain.”

Creating a culture where the workforce has access to affordable healthcare, family leave, and other work-life benefits is critical, Rosenberg said, to retaining top talent in the state. “We have a knowledge-driven economy, and we want people to settle here, to locate their businesses here. By doing these things, we are making a difference.”

He noted that Massachusetts was among the first states, more than a century ago, to establish a minimum-wage law. “We were one of the innovators, and now it’s national practice. We have the third-highest per-capita income in the country, and by most measures, the balance between the strength of the economy and quality of life here is extremely strong.”

Providing that quality of life takes public investment, he insists, and public education is a good example. As a co-chair on the Senate Task Force on Public Higher Education and the Public Higher Education Caucus, he advocated for higher state appropriations for colleges, while holding institutions accountable for how they spend the money.

“All across the country, we’re seeing declining state appropriations and higher education driving up student charges, driving up student debt,” he said. “And when graduates get into the economy, they have no disposable income, so it’s harder to stay in state. If they don’t have disposable income, if it’s all going to pay rent and student debt, they don’t have money to go out and buy things. That hurts small businesses in particular.”

Again, it’s that concept, one of the defining ones in today’s Democratic party, that public investment benefits everyone, but Rosenberg doesn’t simply want to issue legislation from on high (well, high on Beacon Hill, anyway); he wants to engage constituents on what matters to them.

“You have to have a robust and open process for people to engage with you,” he told BusinessWest, “so they have a seat at the table and a voice in discussions that are going to affect them.”

Out and About

Rosenberg noted that each of the state’s 40 senators chairs a committee or acts in some other leadership position, and in the past two years, they have been working to “transform the organization” according to best practices of shared responsibility, shared leadership, teamwork, and engagement with constituents to identify solutions to key issues.

“We’re less hierarchical in the Senate than we used to be,” he noted. “Members are much more engaged at every level, and we’re trying to expand transparency within the body and engagement with the public.”

One concrete strategy for doing the latter is a practice known as Commonwealth Conversations. That project divides the state into nine regions, each with their own specific needs and priorities. Groups of senators spend a day in each region talking to constituents about projects they want to see accomplished, but also the community values they hold.

“We hear similarities of concern, but also differences,” he said. “Boston isn’t the Pioneer Valley, and Pittsfield isn’t Springfield, for that matter.”

Sen. Stan Rosenberg says transportation, education, and labor matters aren’t just political issues

Sen. Stan Rosenberg says transportation, education, and labor matters aren’t just political issues; they’re access points to a better quality of life for Massachusetts residents.

The idea, he explained, is to develop statewide policy that can be adapted for regional differences, such as meeting skills gaps that differ throughout the Commonwealth.

“For example, we’ve been rebuilding the machining industry sector in Western Mass. Not that it’s not going on elsewhere, but it’s a big priority in our area,” he said, noting initiatives from the Middle Skills Manufacturing Initiative to train manufacturing workers in Franklin County to efforts to attract the Chinese rail-car manufacturing giant CRRC to Springfield. “The pieces all seem disparate, but they’re all connected.”

Even though a heavily Democratic Legislature and a Republican governor in Charlie Baker make for divided government in the technical sense, those officials maintain strong working relationships, Rosenberg said, noting that he meets with Baker, the House speaker, the Ways and Means chair, and the minority leaders every Monday afternoon — the location rotates between their offices — to talk about current issues before the Legislature.

“Even if we don’t have a specific agenda, we always talk about the common ground we have to build solutions to the problems of the day. Those meetings reach back to Bill Weld, Billy Bulger, and Charles Flaherty, and that tradition has been maintained whether we have a unified or divided government. It really makes a difference when you’re communicating.”

There are issues that rankle one side or the other, of course, and the divisions between Democrat-dominated Massachusetts and the national arena will only grow following the improbable rise of President Trump, who seems poised to lead with the same bluster and scattershot style that proved a winner on the campaign trail — only, with the ability to do actual damage to policies progressives value, beginning with the Affordable Care Act.

“We have to be mindful of a lot of change coming out of Washington,” Rosenberg said. “I’m worried about what’s happening on the health-insurance front. We had a universal plan that was working and got disrupted by the federal plan, but we adapted. The administration signed a $53 million, five-year plan for health transformation in Massachusetts. Now, the question is, will the administration honor that commitment, or will they make so many changes in the universal federal health program that it disrupts the state program again?”

Other shifting priorities in Washington could cause disruption in the Bay State as well. When it comes to climate change, for example, Massachusetts, as a coastal state, is trying to plan for the future, including possible coastline impacts, in a “balanced but aggressive way,” the Senate president said. “Whether or not they upturn federal policies might have an impact on state policies.”

Then there’s marijuana, which is legal for medical use in 28 states and for recreational enjoyment in eight; both apply in Massachusetts. Although using the drug continues to violate federal law, President Obama’s administration took a hands-off policy when the will of the states went their own way.

“If Mr. [Jeff] Sessions is appointed attorney general, will he stick to the policies of the Obama administration, where, if it’s heavily regulated and you follow those regulations, we’ll leave you alone?” Rosenberg asked. “Or will Mr. Sessions follow federal law and say, ‘I don’t care if your voters voted for it; you can’t do it anymore’? If they do come in and start enforcing it, that could be a pretty big deal.”

Helping Profession

It’s clear that legislative matters of all kinds, and the way they impact people’s lives, are a big deal to Stan Rosenberg.

When asked what gratifies him most, though, he returned again to the work he and his colleagues are doing to, as he called it, “transform the Senate as an institution.”

After all, he told BusinessWest, it’s very easy for malaise to set in within legislative bodies. “What we’re doing in the Senate has empowered our members, and that empowerment has excited them, and that excitement leads to an enormous amount of energy around trying to produce quality legislation that moves our communities forward.

“This is a helping profession,” he went on. “Every day, you get phone calls and meetings that challenge your thinking and keep you on the cutting edge of life. Every day you find opportunities to help one person, one business, one institution, one community.”

He likens those opportunities to winning a bit of money on a scratch ticket. “And every so often, it’s like winning the lottery when you pass a big piece of legislation that affects the future of the whole Commonwealth.”

Calvin Coolidge certainly made his mark — eventually, well beyond the borders of the Bay State. For now, Rosenberg is happy to keep making a difference for his constituents at home.

“Every day, you’re presented with opportunities to be helpful,” he said. “That keeps me going.”

Joseph Bednar can be reached at [email protected]

Education Sections

Course of Action

Julia Chevan (right) leads Associate Professor of Physical Therapy Angela Abeyta Campbell

Julia Chevan (right) leads Associate Professor of Physical Therapy Angela Abeyta Campbell through an exercise in the simulation lab at Springfield College.

Many students work hard to earn a college degree, then find there are no jobs that match their credentials.

But the demand for people to work in healthcare settings continues to rise, and high-school graduates or individuals seeking a career change are likely to be hired quickly after graduating from a certificate or degree program in any of several fields.

“Each year, we graduate 125 to 150 students from our healthcare programs, and they walk into jobs within months of passing their exams,” said Julia Chevan, dean of Springfield College School of Health Sciences and Rehabilitation Studies. “In the past three years, our placement rate has been 100%.”

Christopher Scott told the BusinessWest that students in all 75 of the healthcare programs at Springfield Technical Community College are in great demand, and their placement rate is also high. “The lowest figure is 90%; we have close to a 99% placement rate for nursing, and 100% for medical stenography,” said the dean of the college’s School of Health and Patient Simulation.

These numbers bear out what is happening on the job front both regionally and nationally, and what is expected in the years to come.

Indeed, the Bureau of Labor Statistics estimates there will be 2.3 million new jobs in healthcare occupations by 2024. Growth in the field is much faster than the average for all other occupations, and the types of jobs available are almost unlimited.

Several things account for the demand: more people have insurance, and due to advances in medicine, adults are living longer.

“Baby Boomers are getting older, people are having fewer children, and there are not enough young people to care for the aging population,” said Holly Martin-Peele, interim dean of Health Sciences at Holyoke Community College (HCC), adding that there will always be people who get sick and need healthcare.

Elizabeth Hayward-Jansen agreed. “Many students come here with tunnel vision: they tell us they want to become a nurse because it’s a job they know about. There is certainly a demand for nurses, but we try to educate them about other options: there are literally more than 200 allied health careers,” said the professor in HCC’s Foundations of Health program.

Officials from area colleges are doing all they can to prepare students for fulfilling careers in these fields, which includes working with community partners that include Baystate Health and Mercy Medical Center, which is part of the Sisters of Providence Health System.

They have created new degree and certificate programs in response to demand, and some offer options such as hybrid schooling, which is done mostly online and only requires students to be in the classroom for a limited number of sessions.

Christopher Scott and Karolyn Ryan

Christopher Scott and Karolyn Ryan say STCC offers students a 10-month and associate-degree program for students who want to become a medical assistant.

Officials at STCC report that one of the fastest-growing fields is medical assisting. “There is a tremendous demand, and Baystate calls us all the time looking for graduates,” said Karolyn Ryan, chair of the Medical Assistant Department at STCC.

The school offers a two-year degree program as well as a Pathways certificate program that can be completed in one year. Entry-level pay is $14 per hour or about $30,000 annually, and most graduates are hired as soon as they complete their studies.

“These programs also prepare them to go into other fields,” Ryan said, explaining that graduates with an associate degree often end up as office or clinic practice managers or in leadership roles because there are two prongs to the program: clinical skills, and administrative skills, such as billing and coding.

Students in both programs take the same classes for the first 10 months. At that point, they become eligible to take the certification exam, and some start working immediately, while others continue their schooling and complete the requirements needed for an associate degree.

“Many people find this career very rewarding because they can work in an administrative role, have the gratification that comes from helping people at tough times in their lives, or use it as a stepping stone to go on to other programs,” Ryan, said noting that many of their graduates have enrolled in respiratory therapy, nursing, or radiography programs.

The Commonwealth doesn’t require medical assistants to be certified, but due to changing insurance regulations, Ryan said, medical facilities cannot get reimbursed by insurers such as Medicare and Medicaid unless their nursing assistants are certified.

As a result, Baystate Health approached STCC two years ago and asked for help because the exam has to be taken within five years of graduation and many employees had passed that mark. The college responded by starting a program that prepared the working professionals to take the exam. More than 150 students took part, and the final class finished last summer.

Scott said STCC also hopes to start a medical-assistant program with evening classes and will work with its partners to find ways for students in them to fulfill internship requirements that are usually done during the day.

For this issue and its focus on employment, BusinessWest looks at several other college programs in the healthcare field, many of which have been developed, amended, or expanded in response to feedback from community partners.

Expanding Options

Dental hygiene is a popular associate-degree course at STCC, and Scott said it attracts a large number of applicants.

“We operate a clinic for the community and deliver dental care at a reduced cost; we’re trying to increase its size so we can accept more students,” he said, noting that students work in highly supervised settings.

The median wage for licensed dental hygienists is $70,000, although the Bureau of Labor Statistics reports salaries range from $60,000 to $98,000.

Radiology is another fast-growing field, and due to the demand for specialization, STCC will soon kick off two new, one-year certificate programs in MRI and CAT scans. Both will involve hybrid learning and will be open to radiologic technicians who have completed an associate-degree program.

“It will give them the opportunity to go into a specific area where they can work with the latest technology available,” Scott said.

Medical stenography is also popular but highly competitive; there are hundreds of applicants for the ten new spots at STCC each year.

 

A large number of nurses are retiring, and as graduates advance into specialty areas, there is a real need to backfill open positions.”

 

In addition, the demand for nurses is so great that the college added 20 openings to its program last year.

“A large number of nurses are retiring, and as graduates advance into specialty areas, there is a real need to backfill open positions,” Scott said, noting that STCC offers an associate-degree program and has articulation agreements with baccalaureate programs in the area, and its advisory boards spend a lot of time researching what the community needs.

“Our community partners ground us and drive our mission of educating students to provide community healthcare, and we adapt to address local needs,” he continued.

Specialized Study

Springfield College offers three graduate-degree programs that include a three-year doctorate program in physical therapy, a master’s degree in physician assistant studies, and a master’s degree in occupational therapy.

“The college also has a number of other programs in healthcare, including nutrition, athletic training, and clinical exercise physiology, and these three specifically address professions with an identified workforce shortage,” Chevan said.

She added that occupational therapy is attractive to adults who want to change careers due to its many rewards and the diverse settings where they are employed.

“Most people only think of three areas when they envision where occupational therapists work: in schools with children who have developmental issues, in outpatient clinics as a therapist, or at a rehabilitation hospital,” she said, explaining that many people don’t know their training includes behavioral health, which qualifies them to work with patients with psychological disorders. For example, they may be employed at a clinic and help people who have panic attacks or a brain injury, or who suffer from depression. Entry-level hourly pay averages $33.39, and in 2014 the median annual salary was $78,810.

“Their goal is to help the person manage the world independently in a way that has meaning to them,” Chevan said.

The physician assistant master of science degree is another popular option. The Bureau of Labor Statistics reports that such professionals are needed in a wide variety of settings, and the career is ranked as one of the fastest-growing areas in healthcare, with a median hourly wage of $47.20 and an average annual salary of $98,120.

“But there are no shortcuts to this degree, and admission is very competitive,” Chevan said, noting that it’s a 27-month, full-time program with seven semesters; students must maintain a 3.0 cumulative grade point average with at least a ‘B’ grades, and must have been employed in healthcare before they can apply for the program.

The college’s doctorate in physical therapy is a clinical degree, which Chevan noted is different than a Ph.D. or doctor of philosophy degree. She told BusinessWest that, although physical-therapy assistants can begin working in the field with an associate degree, only licensed physical therapists with a doctorate can manage a patient’s plan of care.

Students who choose to pursue their doctorate degree can enter an accelerated, three-year undergraduate program, or take the more traditional route that requires three additional years of schooling after earning a bachelor’s degree. Starting salaries for physical therapists with their doctoral degrees begin at about $86,000.

But participants in all of the healthcare programs at Springfield College work together in team settings to ensure they understand their role as part of an interprofessional team of providers and prepare them to collaborate with peers after they enter the workforce.

Chevan said Springfield College works hard to makes changes to programs that reflect what the nation, community, and local healthcare providers need.

For example, after the Institute of Medicine issued a report titled “To Err is Human: Building a Safer Health System,” outlining strategies to prevent accidents from occurring as a result of poor communication between people in the healthcare field, the college made adjustments to its curriculum that put more emphasis on team building, safety, and health simulation.

Unique Program

Holyoke Community College started a Foundations of Health (FOH) program in 2010 that introduces students to a wide variety of careers and includes two tracks; one leads to a certificate or an associate degree, while the other prepares students to transfer to a four-year college or university.

Laura Christoph, acting department chair for the program, says it was developed to meet the needs of local healthcare employers and help the 800 to 1,000 students at HCC who elect to enter the healthcare field each year.

“It’s especially important since most of them start out thinking they want to become nurses, and the college only admits a limited number of applicants each year,” she told BusinessWest.

However, students can begin this pathway by becoming certified as a nursing assistant, which requires completing a 15-week semester, then passing the state exam. Entry-level pay is about $12 per hour, which increases to $15 to $18 with experience, and the demand for people with this training continues is on the rise.

“We recently received a call from a local healthcare organization that wants to start an affiliation with us because they are having a problem attracting and retaining CNAs,” said Hayward-Jansen, explaining that they often get some experience in the workforce, then leave their jobs to continue their education.

However, there are many other career paths to choose from, and one of the first courses all FOH students take is titled “Introduction to Health Careers,” which introduces them to a variety of career choices. Other courses help students determine whether they want to work directly with patients or enter an administrative field, such as the college’s one-year course in medical coding and billing.

“Insurance-company regulations have become so complex that it’s vital for every physician’s office to have a well-trained billing practitioner,” Martin-Peele said, adding that the certificate is ideal for people who need to continue working, as most classes are held online or in the evenings.

However, Christoph noted that, although hybrid or online courses are becoming increasingly popular, some students prefer to be in a classroom, where they can interact with peers and learn directly from the instructor, so HCC does its best to offer students both options.

The school also responds to feedback from its partners. To that end, in 2014 it developed a direct care and community health certificate program.

Janet Grant, the community health worker certificate coordinator and Department of Labor grant manager, says it can be an especially good career choice for people who are bilingual, as these workers provide services that include helping non-English-speaking clients fill out forms and access healthcare, which can be difficult because of issues that range from transportation to language barriers.

Other job-related activities include client advocacy, health education, and health-system navigation to promote, support, and protect the health of individuals and families.

“Many urgent-care centers are starting to employ community healthcare workers,” said Grant, adding that the certificate program takes only a year to complete, and entry-level pay is $15 to $16 per hour.

It has become a popular offering, and students in the program often become certified, then continue their education because an associate degree in the field allows them to become a supervisor or middle manager, while a bachelor’s degree in an area such as public health opens up a wide range of opportunities.

But every student who enters the FOH program is assigned to an advisor who helps them decide what courses to take to meet their goals, and Hayward-Jansen has helped many, whose choices have included public-health professionals, physical-activity therapists, occupational therapists, registered dieticians, or clinical nutritionists.

“These career paths are expanding,” she said, adding that the need for nutritionists and dieticians is increasing to help people with chronic conditions such as diabetes and heart disease.

Changing Landscape

This spring, HCC will launch a new paramedic program in collaboration with STCC, which is one example of how institutions of higher education work closely with each other and their partners to make needed changes to programs or start new ones.

Due to advances in medicine and the way healthcare is delivered, which includes a dramatic increase in walk-in clinics and urgent-care centers, the possibilities are seemingly endless.

It’s good news for people willing to spend valuable time, money, and energy seeking a healthcare certificate or degree because, in today’s world, graduates are almost guaranteed a job that will pay well, be rewarding, and yield untold benefits and opportunities for growth in years to come.

Chamber Corners Departments

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
(413) 253-0700

• Feb. 8: Chamber After 5, 5-7 p.m., hosted by Bistro 63 at the Monkey Bar, 63 North Pleasant St., Amherst. Sponsored by UMass Athletics and the Masonic Angel Fund. Come join the Chamber at Bistro 63, a local community-minded business, for some Cajun and Italian cuisine. Cost: $10 for members, $15 for non-members. Register online at www.amherstarea.com.

EAST OF THE RIVER CHAMBER OF COMMERCE

www.erc5.com
(413) 575-7230

• Feb. 9: ERC5 Lunch and Learn in Partnership with the West of the River Chamber, noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. Topic: “Robert’s Rules of Order: How to Run an Effective Meeting.” Guest speaker: Robert MacDonald, executive director, Work Opportunity Center Inc. Cost: $35, including a buffet lunch. Register online at www.erc5.com.

• Feb. 17, March 3, March 31: The Dale Carnegie Leadership Course on Transformational Leadership, 8 a.m. to 5 p.m., hosted by Cartamundi, 443 Shaker Road, East Longmeadow. This three-day training is designed for executive senior managers. Cost: $1,600 for members, $1,700 for non-members. (Chamber members: use code 2525 when registering for discount.) To register, e-mail Robert Dickson, president, Dale Carnegie Training, at [email protected] or call (203) 723-9888.

FRANKLIN COUNTY CHAMBER OF COMMERCE

www.franklincc.org
(413) 773-5463

• Jan. 27: January Chamber Breakfast, 7:30-9 a.m., at Chandler’s Restaurant at Yankee Candle Village, 25 Greenfield Road, South Deerfield. An inspiring and humorous presentation that will allow you to gracefully and optimistically embrace the challenges ahead in your business and life. Your attitude will be elevated to new heights. Presenter Dr. Steve Sobel is a nationally known motivational speaker, educator, and humorist and continues to teach at the college level, where he has delivered many commencement addresses, and often speaks to school systems as well as corporate and business groups. His book, The Good Times Handbook: Your Guide to Positive Living and an Exciting Life, has been enjoyed by thousands. Cost: $13 for members if pre-paid or at the door, $14 for members if billed, $16 for general admission. Call (413) 773-5463 to register.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• Jan. 26: Business After Hours, 4:30-6:30 p.m., at the Delaney House, 3 Country Club Road, Holyoke. Hors d’oeuvres, cash bar, raffle prizes, and networking. Luke Baillargeon will be in the Mick starting at 6 p.m., and each person who attends the after-hours event will receive 10% off their bill at the Mick if they stay after the event. Cost: $10 for members, $15 for non-members. Register online at www.chicopeechamber.org.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org
(413) 527-9414

• March 9: Networking by Night, 5-7 p.m., at Nini’s, 124 Cottage St., Easthampton. Sponsored by Web-tactics Inc. Cost: $10 for members, $15 for non-members. Register online at www.easthamptonchamber.org.

• March 17: St. Patrick’s Day Luncheon 2017, noon to 2:30 p.m. at Southampton Country Club, 329 College Highway, Southampton. Sponsored by AZ Storage & Properties, Finck & Perras Insurance Agency, and Taylor Real Estate. Join us for a feast of corned beef and cabbage as we celebrate St. Patrick’s Day. This year’s keynote speaker is Northwestern District Attorney Dave Sullivan. Special appearance by The Pioneer Valley Fiddlers. We will also honor the Greater Easthampton Parade Committee Grand Marshals, Mr. and Mrs. Bob Cadieux. We will also recognize 2017 award recipients for the Gallagher Walker Award: Melissa Pike, and the Shamrock Award: Easthampton’s first responders (accepted by Chief Bob Alberti & Chief Motter). Also attending as guests of honor are the 2017 Distinguished Young Women of Greater Easthampton. To register, e-mail the chamber at [email protected].

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com
(413) 534-3376

• Feb. 8: Economic Development Breakfast, 7:15-9 a.m., at the the Summit View Banquet and Meeting House, 555 Northampton St., Holyoke. Sponsored by Goss & McLean Insurance, United Personnel, United Bank, Holyoke Community College, Hadley Printing, and Marcotte Ford. Guest Speakers include Marcos Marerro, director of Economic Development, Holyoke; Mike Sullivan, town administrator, South Hadley; and Mike Vedovelli, director of Economic Development, Chicopee. Hear how our community local leaders seek to cultivate a strong, sustainable, and economically vibrant community. Cost: $23 for members who sign up before Feb. 4; $28 for non-members, walk-ins, or members who sign up after Feb. 4. Register online at www.holyokechamber.com.

• Feb. 15: Chamber After Hours, 5-7 p.m., at the Holyoke Community College PeoplesBank Conference Room at the Kittredge Center, 303 Homestead Ave., Holyoke. Join us for a casual networking experience. Dress for Success will be on hand to collect new and gently worn business attire. Cost: $10 for members, $15 for non-members. Register online at holyokechamber.com.

• March 8: Chamber Coffee Buzz, 7:30-8:30 a.m., at Loomis Communities, Jarvis Avenue, Holyoke. Sponsored by Loomis Communities & United Personnel. The Coffee Buzz series is a morning networking program that provides chamber members and guests the opportunity to make new contacts and exchange business information over a light breakfast. The format includes a 30-second introduction of each guest, the host has a five- to 10-minute promotional opportunity, and rest of the event is mingling. No charge. Register online at www.holyokechamber.com.

• March 15: St. Patrick’s Day Business Breakfast, 7:30-9 a.m., hosted by the Log Cabin, 500 Easthampton Road, Holyoke. Join us for our business breakfast as we celebrate the 2017 St. Patrick’s Parade Committee award winners, the Grand Colleen and her court, local business milestones, and new chamber members. Register by March 3 for discounted price. Visit holyokechamber.com or call (413) 534-3376 for more information.

• March 22: Chamber After Hours, 5-7 p.m., hosted and sponsored by Summit View Banquet and Meeting House, 555 Northampton St., Holyoke. Meet up with your business associates for networking, food, a 50/50 raffle, and door prizes. Stop in for a bite and say hello to our host, Mike Hamel. Cost: $10 for members, $15 for non-members. No invoicing under $20. Register online at www.holyokechamber.com.

• March 24: Leadership Holyoke 2016-17, 8:30 a.m. to 4:30 p.m., at Holyoke Medical Center (location subject to change). A series of eight days comprise Leadership Holyoke 2016-17. Faculty members from Holyoke Community College will participate as instructors and facilitators. Community leaders will participate as speakers and discussion leaders.  Tuition varies by program and is due at the start of the course. The fee also covers continental breakfasts, the graduation luncheon, and a trip to the State House in Boston. For business people learning to become community leaders, tuition is $600. Call the chamber at (413) 534-3376 for registration information.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com
(413) 584-1900

• Feb. 1: Arrive@5, 5-7 p.m., hosted by Lia Chrysler Dodge Jeep, 263 King St., Northampton. Sponsored by Applied Mortgage, WEEI/Smart Reach, Northeast Solar. Arrive when you can, stay as long as you can. A casual mix and mingle with colleagues and friends. Cost: $10 for members. Register by e-mailing [email protected].

• March 3: 2017 Annual Meeting, noon to 2 p.m., host to be announced. Sponsored by PeoplesBank. A fun meeting with your chamber colleagues, including chamber trivia, where we’ll test your knowledge of our members. A fun wrap-up of 2016 and preview of 2017. Presentation of the Dan Yacuzzo Community Leadership Award. Cost: $35 for members, $40 for non-members. Register online at www.explorenorthampton.com.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org
(413) 568-1618

• Feb. 6: Mayor’s Coffee Hour, 8-9 a.m., at the Holyoke Inn Express, 39 Southampton Road, Westfield. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Brian Sullivan. Free and open to the public. Call Pam at the Chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• Feb. 8: After 5 Connection, 5-7 p.m., at Tucker’s Restaurant and Pro Tour & Cruises, 625 College Highway, Southwick. Sponsored by Romeo & Julietta Bags. Bring your business cards and make connections. Refreshments served, and 50/50 raffle to benefit two Citizen’s Scholarships. Cost: free for members, $10 for general admission (cash or credit card).

• Feb. 9: Lunch and Learn: “Robert’s Rules of Order: How to Run an Effective Meeting,” noon to 1:30 p.m., at Storrowton Tavern, 1305 Memorial Dr., West Springfield. Learn how to utilize common rules and procedures for deliberation and debate in order to place the whole room on the same footing. Guest speaker: Robert MacDonald, executive director, Work Opportunity Center Inc. Cost: $35 for members, $45 for general admission.

PROFESSIONAL WOMEN’S CHAMBER

www.myonlinechamber.com
(413) 787-1555

• March 22: March Ladies Luncheon, 11:30 a.m. to 1 p.m., at Storrowton Tavern, 1305 Memorial Ave., West Springfield. An afternoon of fun and networking.

QUABOAG HILLS CHAMBER OF COMMERCE

www.qhma.com
(413) 283-2418

• Jan. 25: Michael’s Party Rental After Five, 5-7 p.m., at Michael’s Party Rentals Inc., 1221 South Main St., Palmer. Michael’s Party Rentals is new to Palmer and would love to welcome everyone to a Chamber After 5 meeting in its new home. You will get to see the shocking transformation from what was once an auto-body shop to the company’s new, state-of-the-art warehouse. Mingle between the brand-new showroom and heated tent for cocktails and appetizers. See the newest industry trends by checking out the numerous displays and see what goes into the daily operation of a rental company with a private warehouse tour. Cost: $10 for pre-registered members, $15 for members at the door, $25 for non-members. Register online at www.qhma.com.

SOUTH HADLEY & GRANBY CHAMBER OF COMMERCE

www.shgchamber.com
(413) 532-6451

The annual meeting, previously scheduled for Jan. 24, has been postponed. Rescheduled date to be determined.

SPRINGFIELD REGIONAL CHAMBER OF COMMERCE

www.myonlinechamber.com
(413) 787-1555

• Feb. 1: Business@Breakfast: “What’s the Big Deal with Big Data?” 7:15-9 a.m., at the Delaney House, 3 Country Club Road, Holyoke. Rob Madrid, director of Digital Solutions for MassLive Media, will talk about ways to harness the power of digital data to understand your customers and grow your business. Leveraging free website tools like Google Analytics and audience data from marketing campaigns, the digital world provides insight into who your customers are and what ultimately drives their decisions. Cost: $22.50 for members ($25 at the door), $30 for non-members ($35 at the door). Reservations may be made online by visiting www.springfieldregionalchamber.com.

• Feb. 9-March 23: Leadership Institute, 1-4 p.m., at the TD Bank Conference Center, 1441 Main St., Springfield. The 2017 Leadership Institute, designed for mid- and upper-level managers, includes an emphasis on strategies and techniques designed to create high-energy and high-involvement leadership. The institute is a partnership between the Springfield Regional Chamber and Western New England University, with support from MGM Springfield and The Irene E. and George A. Davis Foundation. Tuition is $885 per participant. The institute runs for seven consecutive Thursdays. For questions about the program or the application process, call Jessica Hill at (413) 755-1310.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• Feb. 1: Wicked Wednesday, 5:30-7:30 p.m. Hosted by CHD – Cancer House of Hope, 1999 Westfield St., West Springfield. Wicked Wednesdays are monthly social events hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880, or register at www.westoftheriverchamber.com.

Daily News

SPRINGFIELD — Plenty of good seats are available for the ninth annual Difference Makers award program, staged by BusinessWest, to be held on Thursday, March 30 at the Log Cabin Banquet & Meeting House in Holyoke.

The winners, profiled in the Jan. 23 issue and at businesswest.com, are the Community Colleges of Western Mass. (Berkshire Community College, Greenfield Community College, Holyoke Community College, and
Springfield Technical Community College); Friends of the Holyoke Merry-Go-Round; Denis Gagnon Sr., president and CEO of Excel Dryer Inc.; Junior Achievement of Western Mass.; and Joan Kagan, president and CEO of Square One.

Tickets to the event cost $65 per person, with tables of 10 available. To order, call (413) 781-8600, ext. 100.

Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Event sponsors include First American Insurance; Health New England; JGS Lifecare; Meyers Brothers Kalicka, P.C.; Northwestern Mutual; O’Connell Care at Home; Royal, P.C.; and Sunshine Village.

Daily News

HOLYOKE — The Greater Holyoke Chamber of Commerce announced that its annual Candidates and Elected Officials Reception, formerly known as the Winner Circle Reception, will take place on Wednesday, Jan. 25 from 5 to 7 p.m. The annual reception honors newly elected officials and introduces them to the business community. This year, the event will be hosted by Gary Rome Hyundai, 150 Whiting Farms Road, Holyoke.

Robert Gilbert Jr., chairman of the board at Dowd Insurance Agency and the chamber’s governmental affairs committee co-chairman, will preside together with Margaret Mantoni, chief financial officer at Loomis Communities and the chamber’s chair.

The event is presented by Dowd Insurance Agency and Holyoke Community College and sponsored by Ferriter Law and People’s United Bank. Slated keynote speakers are new Holyoke Community College President Christina Royal and newly elected Hampden County Sheriff Nick Cocchi.

The event is open to chamber members and the public. Tickets cost $40 and include hors d’oeuvres, elaborate food stations, and an open bar. Register online at holyokechamber.com, or call the chamber office at (413) 534-3376 with general inquiries.

DBA Certificates Departments

The following business certificates and trade names were issued or renewed during the month of December 2016.

Amherst

Alpine Commons
133 Belchertown Road
Mass Alpine Commons, LP

Amherst Family Chiropractic
228 Triangle St.
Robert Kane

Amherst Mediation Services
417 West St.
Oran Kaufman

Aspen Chased
615 Main St.
Aspen Chase Woodbridge LP

Big Y World Class Market
175 University Dr.
Big Y Foods Inc.

David Hillerby Photography Inc.
314 Amity St.
David Hillerby

Hair East
103 North Pleasant St.
Dawn Eichhorn

Law Office of Patricia A. McChesney
22 Lessey St., #320
Patricia A. McChesney

O’Carroll Associates International Consulting
1000 Bay Road
Joe O’Carroll, Annie Rogers

Santos Property Group
434 East Pleasant St.
Mark Santos

Zoen Resources
26 Woodlot Road
Irma Gonzalez

Belchertown

Blue Meadow Creations
43 Ware Road
Lori O’Connell

Boyko Landscaping
19 South Liberty St.
Gregory Boyko

Brian Anderson Builders
41 West St.
Brian Anderson

Greg Moss Photography
27 Shaw St.
Gregory Moss

Quabbin Art Assoc.
40 South Main St.
Denis Fontaine-Pincince

Uncommon Cuts
7 Brandywine Dr.
Grete Graves

Chicopee

Abram’s Masonry
1120 Montgomery St.
Dayna Whitten

Mi Isla Bakery
738 Chicopee St.
Luis Fontanez

Obsessive Couponing Disorder
419 Montcalm St.
Enrique Rosario

Pellegrini Tub and Tile Refinishing
29 Lark Dr.
Bortolo Pellegrini

Sam’s Food Store
810 Meadow St.
Amjad Butt

Spa Nails
104 Lauzier Terrace
Diana Lovett

Teddy & Me
20 Donlyn Dr.
Renata Talmont

Easthampton

Corsello Butcheria
130 Cottage St.
Vincent Corsello, Kasey Corsello

Shawna Stern Massage Therapy
5 Truehart Dr.
Shawna Stern

East Longmeadow

A Beautiful You
10 Center Square
Heidi Partyka-Green

Frank Oglesby Jr. Voiceover Communications LLC
169 Elm St.
Frank Oglesby

JMR Construction
20 Lori Lane
John Rathbun

Greenfield

Call’s Corner Store
122 Conway St.
Jaffar Syed, Yasin Kitan

Decker Machine Works Inc.
201 Munson St.
Scott Decker

JC’s Market
259 Conway St.
Fruitland Inc. of Greenfield

Mattress Firm
240 Mohawk Trail
Sleepy’s, LLC

Owl Tree Games
136 Lovers Lane
William Miller

Snows Ice Cream Co.
80 School St.
Snows Acquisition LLC

SPD Tool LLC
88 Lovers Lane
Scott Conti

Holyoke

Applebee’s Neighborhood Grill & Bar
241 Whiting Farms Road
Apple New England LLC

Classy Comfy Clothing
1820 Northampton St.
Manohar Lalchandani

Ludlow

Treasures of the World
309 East St.
David Pastore

Northampton

Buy Rite Auctions
80 Damon Road
Eliezer Garcia

Cher Willems Pottery
75 Lyman Road
Cheryl Willems

Knowledge Corridor Services
20 Hampton Ave., #409
Zane Lumelsky, Leith Colen

McGannon Fitness & Nutrition
7 Ladyslipper Lane
Wendy McGannon

Stan-the-Fixit-Man
1 Bardwell St.
Stan Pollack

Valley Performance Playground
264 Riverside Dr.
Sarah Marcus, Felicia Sloin

Palmer

Arrow Precision Co.
1319 Main St.
Kenneth Boyer

Belmont Driving School
1409 Main St.
Michael O’Rourke

Edward Jones
1448 Main St.
EDJ Holding Co. Inc., the Jones Financial Cos., LLLP

J.E.M. Services
58 Quaboag Valley Co-op St.
Jerry Mange Jr.

Jonas Cain
2064 Main St.
Jonas Cain

Peaceful Paths Massage Therapy & Wellness Center
1479 North Main St.
Jessica Kondrat

TMS Paper, LLC
29 Elizabeth St.
Teresa Snyder

Southwick

New England Vettes
49 Sam West Road
Wyatt Tyler

Dollar Tree #07029
515 College Highway
Dollar Tree Inc.

Springfield

1st Call Real Estate
1179 State St.
Kenny Nguyen

All About You Hair Salon
27 Archie St.
Shawna Edmonds

Borinquen Convenience Store
2398 Dwight St. Ext.
Aleandro Mirabal

Cali Nail Care
2460 Main St.
Kelly Huang

Euro Coiffure Salon Day Spa
1910-1912 Wilbraham Road
Barbara Bocwinski

Get Rite Services
183 Patricia Circle
Gregory Brown

Godmothers Catering
201 Chapin Terrace
Olivia Tavares

Jiffy Lube #177
1130 Boston Road
Atlantic Coast

Leidy Educational Services
36 Lynebrook Road
Sheree Nolley

Lebel/Lavigne & Deady Insurance Agency Inc.
612 Page Blvd.
Mark Osgood

M.W. Services
556 St. James Ave.
Corinna Marie

Mr. Fix It Handyman
34 Front St.
Lorenzo Gardner

Ora Care LLC
878 Sumner Ave.
Violet Hall

Saltbox Seasonings
168 Pineywoods Ave.
Christina Bozza

Serem Inc.
27-29 Saint James Blvd.
Muharrem Gunaydin

The Law Offices of Nikos Berkowitz
115 State St.
Nikos Berkowitz

Torres Insurance Group
2660 Main St.
Daniel Torres

Windrose Mena
1795 Main St.
Imadeddine Awkal

Zenty North
54 Crystal Ave.
Tim Mercer

Westfield

Blended Vintage Market Place
48 Elm St.
Blended Vintage Market Place

Bright Sail Dry Cleaners and Alterations
43 Southwick Road
Alla Bazukin

Moir & Ross
45 Broad St., Suite 2
Bradford Moir

Livingstone HVAC
6 Livingstone Ave.
Sergey Kulyak

Paul’s Pet Sitting Service
1430 Russell Road
Paul Burt

Weathervane Sculpture
Edwin Waskiewicz
132 Wild Flower Circle

West Springfield

Dustworth Cleaning Service
869 Dewey St.
Kyle Pratson

Fastsigns Inc.
1102 Riverdale St.
Corp Multi Signs Inc.

Greenough Packaging & Maintenance Supplies
54 Heywood Ave.
Sandy Cassanelli

Horsman Painting
697 Elm St.
Jeffrey Horsman

Mass Gardener
916 Piper Road
Pavel Zhuk

Tactical556.com
93 Van Deene Ave.
Steve Duga

Team Rehab & Wellness
753 Union St.
Adnan Dhadul, MD

Wilbraham

Concord Electric Supply
2701 Boston Road
David Rosso

Core Construction Products
524 Main St.
Marty Baron

Edward Jones
2141 Boston Road
EDJ Holding Co. Inc., the Jones Financial Cos., LLLP

Kayla Talmadge
2812 Boston Road
Kayla Talmadge

Preco Power Equipment Supply
2460 Boston Road
Gregory Wurszt, Carla Wurszt, Christopher Wurszt, Dalia Wurszt

Ridgeview Kitchens and Contracting
42 Brainard Road
Nathan Eckhoff, Mario Scibelli

Wilbraham Wine & Spirits
2771 Boston Road
Alan Fettes

Departments People on the Move

PeoplesBank announced the promotions and appointments of several key associates:

Matthew Bannister

Matthew Bannister

Matthew Bannister was promoted to First Vice President of Marketing and Innovation. He previously served as vice president of Corporate Responsibility. He possesses more than 30 years of brand management and corporate social-responsibility experience. Bannister holds a bachelor’s degree in communications from UMass Amherst;

David Thibault

David Thibault

David Thibault was promoted to First Vice President, Cash Management Sales and Support Manager. He previously served as vice president, Cash Management Sales and support manager. Thibault possesses 17 years of banking experience. He holds a bachelor’s degree in environmental science from Norwich University and an MBA from Western New England University;

Steve Parastatidis

Steve Parastatidis

• Steve Parastatidis was promoted to Vice President, Commercial Lending. He previously served as assistant vice president and commercial loan officer. Parastatidis has more than 10 years of financial and banking experience focusing on commercial and industrial and investment real-estate transactions, with concentrations in the credit analyst, portfolio, and commercial-lending areas. He holds a bachelor’s degree in business administration with a major in finance from Western New England University;

Tammy Bordeaux

Tammy Bordeaux

Tammy Bordeaux was promoted to Assistant Vice President and Regional Manager, Retail. She previously served as assistant vice president and Business Banking Center manager. Bordeaux has more than 19 years of banking experience. She holds a bachelor’s degree in business administration from Western New England University and an associate’s degree in business administration from Springfield Technical Community College;

Michelle Chase

Michelle Chase

Michelle Chase was promoted to Assistant Vice President, Consumer and Business Banking Center manager. She previously served as Consumer and Business Banking Center manager. Chase has more than 15 years of banking experience. She holds an MBA in entrepreneurial thinking and innovation design from Bay Path University and a bachelor’s degree in psychology from the Massachusetts College of Liberal Arts;

Joseph Dias

Joseph Dias

Joseph Dias was appointed to Assistant Vice President, Assistant Controller. Dias possesses more than 10 years of accounting experience. He holds bachelor’s degrees in business administration and accounting from Elms College;

Meghan Parnell-Gregoire

Meghan Parnell-Gregoire

Meghan Parnell-Gregoire was promoted to Assistant Vice President, Business Lending Center manager. Parnell-Gregoire previously served as assistant vice president, Business Banking. She has more than 14 years of banking experience. She holds an associate’s degree in mathematics from Holyoke Community College and a bachelor’s degree in business administration from the UMass Amherst;

Robert Raynor

Robert Raynor


Robert Raynor was promoted to Assistant Vice President, Compliance, Risk Oversight. Raynor previously served as internal audit officer. He possesses eight years of banking experience. Raynor holds a bachelor’s degree in business management from Springfield College;

Cassandra Pierce

Cassandra Pierce

Cassandra Pierce was promoted to Assistant Vice President, Business Intelligence Manager. Pierce formerly served as Business Intelligence manager. She holds a bachelor’s degree in business management from Westfield State University, and a master’s degree in communication and information management from Bay Path University;

Erinn Young

Erinn Young

Erinn Young was promoted to Deposit Operations Officer. Young formerly served as assistant vice president, branch manager of the Longmeadow office. She possesses 20 years of banking experience. Young holds a bachelor’s degree in executive management from Bay Path University;

Christina Bordeau was appointed branch manager, Sixteen Acres. She possesses 20 years of banking experience. She is currently pursuing an associate’s degree in business administration and management from Springfield Technical Community College;

Alisa Feliberty was appointed to Call Center Manager, Customer Relations. She holds a bachelor’s degree from Syracuse University and is currently pursuing an MBA in entrepreneurial thinking and innovative practices from Bay Path University;

Malissa Naylor

Malissa Naylor

Malissa Naylor was promoted to Branch Manager, East Longmeadow. Naylor previously served as assistant branch manager. She possesses more than 11 years of banking experience. Naylor holds a bachelor’s degree in business administration from Western New England University.

Lori Stickles

Lori Stickles

Lori Stickles was appointed to Branch Manager, Longmeadow. She possesses more than 18 years of banking experience.

•••••

Adina Edgett

Adina Edgett

Bailey Eastman

Bailey Eastman

Adina Edgett and Bailey Eastman of Webber & Grinnell Insurance Agency have both passed their Massachusetts property and casualty licensing examinations given by the state Division of Insurance, bringing the agency’s total number of licensed employees up to 23. Edgett and Eastman work in the commercial insurance division at Webber & Grinnell, serving more than 900 businesses throughout Western Mass.

•••••

Paul DiGrigoli

Paul DiGrigoli

Paul DiGrigoli, owner of DiGrigoli Salon and DiGrigoli School of Cosmetology, was inducted into the prestigious Intercoiffure America/Canada organization on Oct. 9. Intercoiffure America/Canada, an international hairdressing organization, was founded in 1933 as the North American branch of Intercoiffure Mondial, originally founded in 1925 in Paris. The organization is widely known as the most powerful and influential in the hairdressing industry, DiGrigoli said, and only leading hair salons are eligible for membership — just 3,000 in over 50 countries. “I am so honored to be a part of Intercoiffure. It’s the most respected organization in our industry,” DiGrigoli said of his newly appointed A-List membership. “I’m humbled to be among the best of the best, the highest quality of salons and salon owners in the world.” The induction and pinning ceremony took place at the end of the Fall Atelier conference, an annual event held in New York City at the Waldorf Astoria Hotel. The DiGrigoli Salon artistic team, along with the other guests, enjoyed three days of education, hair demonstrations, product launches, galas, and more. On the final day, DiGrigoli was officially pinned as an A-List member by Frank Gambuzza, Intercoiffure president, and Candy Shaw, the new member representative for the organization.

•••••

Gov. Charlie Baker named Mary Burns, Imari Paris Jeffries, Michael O’Brien, Elizabeth Scheibel, and Charles Wu to the board of trustees for the University of Massachusetts, and reappointed Robert Manning to the board. Manning, who previously chaired the board from 2008 to 2010, will also assume the chairmanship of the board that oversees the UMass system. Baker also announced several other appointments, including longtime UMass trustee Victor Woolridge as well as O’Brien to seats on the UMass Building Authority (UMBA), serving as representatives of the UMass board. Baker supports Woolridge, a commercial real-estate professional, for chairman of the Building Authority, which oversees the planning, financing, and construction of university facilities. The governor also supports Philip Johnston for vice chair. In a separate announcement, the UMass Foundation announced that Johnston will join its board of directors at the end of the year, where he is also expected to be named vice chair. “UMass continues to be a global leader in education,” Baker said, “and these leaders will help the university continue to think creatively and boldly about the future of public education in order to grow our economy, strengthen our communities, and create opportunity for future generations of students.”

•••••

Nico Santaniello, a financial advisor with the Zuzolo Group of Northwestern Mutual, has qualified for membership in the Million Dollar Roundtable (MDRT), an international, independent association of nearly 19,000 leading life-insurance producers. MDRT is a coveted career milestone that indicates sales and service achievement and is a recognized mark of excellence for life underwriters. Members must meet strict ethical and production requirements to qualify. Santaniello has been associated with Northwestern Mutual since 2012. As a financial advisor, he provides expert guidance and innovative solutions for a variety of financial needs and goals. He also led the agency in new clients for 2016. Santaniello received a bachelor’s degree from Western New England University. He is currently an active member of Suit Up Springfield and T.G.L.

Daily News

WILBRAHAM — The Gaudreau Group Insurance and Financial Services Agency recently welcomed back to its team Kate Roy, director of Marketing. In her new role, Roy helps communicate the firm’s mission: “we help our clients discover, protect, and enhance the people, places, and things that are important to them.”

Working closely with the Gaudreau Group’s strategy advisors, account managers, and President Jules Gaudreau, Roy delivers communications that help current and prospective clients understand the benefits of working with the Gaudreau Group. As a certified insurance counselor, she has a deep understanding of the insurance industry and worked for several years in the personal-insurance business, both for a large national carrier and for several agencies.

“We’re excited to have Kate back on our team. Her combination of marketing expertise and in-depth insurance experience is rare, resulting in a greater ability to communicate the Gaudreau Group’s mission to a broad audience in a unique and effective way,” Gaudreau said.

A graduate of Springfield Technical Community College’s teleproduction technology program, Roy has experience in several different media channels. She was featured on roughnotes.com, the online presence of Rough Notes magazine, for her expertise on digital marketing in the insurance-agency world. She is also a graduate of the Springfield Leadership Institute, has volunteered with the East of the River Five Town Chamber of Commerce (ERC5) and Minnechaug Regional High School’s Career Readiness collaboration, and is a current contributor to the Westfield Education to Business Alliance.

Roy was with the Gaudreau Group previously from 2008 to 2014 in customer-service and administrative roles. Prior to her years in the insurance industry, she was a videographer and editor for a local NBC TV affiliate.

Daily News

SPRINGFIELD — Christopher Visser, formerly an associate attorney with the firm, was elected partner at Bulkley, Richardson and Gelinas, LLP effective Jan. 1. He joined Bulkley Richardson in 2011 and works principally in its Springfield office, where he is a member of the firm’s Litigation/ADR Department and Health Law Practice Group.

Visser’s practice consists primarily of handling complex litigation with a focus in professional malpractice defense. He has represented physicians, mid-levels, nurses, and healthcare organizations in all types of medical-malpractice cases, ranging from labor and delivery cases to cancer cases. He has also successfully represented physicians before the Board of Registration in Medicine, and other healthcare providers before their licensing boards.

He also has experience representing clients in insurance-coverage litigation, insurance subrogation, products liability, personal injury, trust litigation, and other civil-litigation matters. He has handled all aspects of prosecuting and defending civil-litigation actions and has represented clients in housing, district, and superior courts, as well as in federal and appellate courts. He has also represented clients in administrative proceedings, arbitrations, and mediations.

Visser is a 2003 graduate of Brock University in St. Catharines, Ontario. He attended Western New England University School of Law, where he was a member of the National Moot Court team, and earned his juris doctor in 2009, cum laude. He returns annually to Western New England University School of Law to mentor first-year students in the Introduction to the Legal Profession course. After graduating, he worked for an immigration firm in Hartford and a civil-litigation firm in Springfield prior to joining Bulkley Richardson. He is admitted to practice in Massachusetts and New York.

Daily News

SPRINGFIELD — Are you an experienced IT professional seeking your next career move? FIT Staffing will host a job fair from 2 to 4 p.m. on Thursday, Jan. 26 at the UMass Center at Tower Square, 1500 Main St., in downtown Springfield.

Job Fair 2.0 will provide attendees with the opportunity to connect with employers in the Western Mass. and Hartford County areas who are seeking talented IT professionals for their organizations. Participating companies in the healthcare, finance, manufacturing, and insurance industries will be looking for qualified candidates for their mid- to senior-level IT roles.

FIT Staffing will provide light refreshments, and no registration is required for job seekers. For more information, contact [email protected].

FIT Staffing is a Springfield-based, women-owned staffing company that connects qualified information-technology professionals with local businesses looking to hire top technical talent.

Daily News

NORTHAMPTON — The distinction of CISR Elite has been conferred upon Jenna Rodrigue of Webber & Grinnell Insurance after her successful completion of nine courses covering all areas of insurance risks and exposures, followed by extensive examinations.

The Certified Insurance Service Representative (CISR) program, available to insurance professionals around the world, is distinguished from other programs of its kind by an annual continuing-education requirement, which ensures that designees stay current on important policy changes and trends within the industry. Five successful courses are required to achieve the CISR designation; passing all nine exalts one’s status to CISR Elite.

“Jenna is to be highly commended on her dedication to professionalism as evidenced by her earning this status and her commitment to continuing education,” said Bill Grinnell, president of Webber & Grinnell.

The CISR Elite distinction is awarded by the Society of CISR, a not-for-profit organization and member of the National Alliance for Insurance Education & Research, the nation’s premier provider of insurance and risk-management education. This year, the Society of CISR celebrates over 70,000 participants in the program and more than 27,000 individuals holding the CISR designation.

Daily News

SPRINGFIELD — Nico Santaniello, a financial advisor with the Zuzolo Group of Northwestern Mutual, has qualified for membership in the Million Dollar Roundtable (MDRT), an international, independent association of nearly 19,000 leading life-insurance producers.

MDRT is a coveted career milestone that indicates sales and service achievement and is a recognized mark of excellence for life underwriters. Members must meet strict ethical and production requirements to qualify.

Santaniello has been associated with Northwestern Mutual since 2012. As a financial advisor, he provides expert guidance and innovative solutions for a variety of financial needs and goals. He also led the agency in new clients for 2016.

Santaniello received a bachelor’s degree from Western New England University. He is currently an active member of Suit Up Springfield and T.G.L.

Daily News

NORTHAMPTON — Adina Edgett and Bailey Eastman of Webber & Grinnell Insurance Agency have both passed their Massachusetts property and casualty licensing examinations given by the state Division of Insurance, bringing the agency’s total number of licensed employees up to 23.

Edgett and Eastman work in the commercial insurance division at Webber & Grinnell, serving more than 900 businesses throughout Western Mass.

Banking and Financial Services Sections

A Matter of Addition

Kristi Reale and Jim Krupienski

Kristi Reale and Jim Krupienski are the newest partners at Meyers Brothers Kalicka.

As part of a strategic plan to generate new opportunities and more profound growth for the company, and also to ensure a steady flow of new leadership, the Holyoke-based accounting firm Meyers Brothers Kalicka has named two new partners — senior managers Jim Krupienski and Kristi Reale. They’ve been acting essentially as partners without that title for more than year now, and say the firm has provided them all the tools they need to succeed.

Jim Barrett says it was maybe the worst-kept secret he’d seen in quite some time.

He was referring to the granting of partner status to two senior managers at the Holyoke-based accounting firm Meyers Brothers Kalicka — Jim Krupienski and Kristi Reale. The two, who have been with the firm for 12 and 15 years respectively, and had risen through the ranks to senior manager, were told more than a year ago, in something approaching confidentiality, that they were on the track to becoming partners and would likely achieve such status so by the end of this year.

Their promotion wasn’t exactly classified information, but it certainly wasn’t broadcast loudly, said Barrett, the firm’s managing partner since 2009, adding that he made it all official in an announcement to the staff on Dec. 19.

To say that it was somewhat anti-climactic was an understatement, as evidenced by this anecdote from Reale, several days before the news was scheduled to break internally.

“Someone walked up to me and said ‘has your promotion been made official yet?’ she recalled. “It wasn’t exactly a secret, but I didn’t think everyone knew. I guess they did.”

But while the promotions may not have been as discreet as intended, they are certainly significant, said Barrett, and represent an important and in many ways unique step in the company’s efforts to grow and put in place an effective succession plan that will ensure solid leadership for decades to come.

“This was a well-thought-out component of our strategic plan,” he explained. “We have a partner who is retiring, so we have a practice need; Jim and Kristi have demonstrated all prerequisite skills to get there, and we’ve been talking to them for almost two years about how they’re on the track.

“It’s been a process that’s taken a number of years to unfold,” he went on. “We want to onboard them so they know what to expect and the know what’s expected of them; we want this to be a success for everyone.”

While Reale and Krupienski took essentially the same path to a partnership, and their resumes have many common denominators, including extensive work in the community, BusinessWest 40 Under Forty plaques (Reale in 2009 and Krupinski a year later), and a number of bylined submissions to this magazine, they arrived at MBK with different career aspirations, as we’ll see in a few moments.

But they arrived at this career moment together, and for now, they’re excited about moving into different, slightly bigger offices and having their names and bios found by clicking the ‘partners’ button on the MBK homepage. But they’re far more focused on meeting the responsibilities that some with that title and helping the firm grow at a time when doing so is certainly challenging for any financial services firm in a region that has seen little, if any, overall expansion.

For this issue and its focus on Banking & Financial Services, BusinessWest talked with the two new partners, as well as the managing partner, about the promotions and the firm’s strategic plans moving forward.

Watching Their Figures

When she first came to Meyers Brothers, P.C. in February of 2001, Reale was thinking more about staying maybe 16 weeks than the nearly 16 years it took her to reach partner.

Indeed, a veteran with seven years of public accounting work under her belt, she was hired to help during tax season on a per-diem basis, and walked in the door already thinking about what she might do next. But a funny thing happened on the way to carrying out those plans.

“I never left,” she said, stating the obvious before moving on to the more important topic — why.

“I was thinking about going into private industry, but after a couple of months at Meyers Brothers, I just loved it and decided to stay,” she explained, adding that she was hired after just five weeks of per-diem work. “It was very professional, everyone was treated well … it was just a great place to work. I looked forward to going there every day.”

Kristi Reale

When she arrived at Meyers Brothers, Kristi Reale was focused on staying 16 weeks, not 16 years, but the environment she found changed those plans quickly.

 

Meanwhile, Krupienski got off the elevator on the eighth floor of the PeoplesBank Building just off I-91 (the merged companies came together there in 2005) with a much different mindset.

After serving as a senior accountant at a Big-4 firm (PricewaterhouseCoopers) and then shifting gears and working as a senior auditor at the Hartford, he had made up his mind to return to public accounting. The question was where, he said, adding that through a friend he heard about an opening at MBK.

“I interviewed, liked what I heard, liked the firm, the culture, the people I met with … and felt I should throw my hat into the ring,” said Krupienski, adding that while it would be a leap to start thinking about making partner back in 2003, he allowed himself to harbor such thoughts, and before long, that became a hard goal.

“It was kind of a thought in the back of my mind — I had made the jump back into public accounting, and you generally don’t do that if you don’t have some aspirations for being partner someday,” he told BusinessWest, adding quickly that reaching this rung at a firm of that size is never a given and it would likely take much more than a decade.

“I came from a big-firm mentality,” he explained. “It’s very structured there in terms of the progression, and while this firm isn’t PricewaterhouseCoopers … things are similar in many ways.”

Those sentiments help explain how accounting firms are in many ways different from small and medium-sized law firms, said Barrett, adding that with the latter, an associate is in many cases on a partner track soon after arrival, and if they’re good at what they do, can probably expect to make partner within a certain number of years, although the number and circumstances vary widely with the firm.

In accounting, it’s different, he said, adding that law is more of a transactional business, where individual lawyers have what amounts to their own book of business and client list, while in accounting, one to 10 people could be working with the same client.

Jim Krupienski

Jim Krupienski says MBK has provided him and fellow new partner Kristi Reale with all the tools they need to succeed.

When asked why both Reale and Krupienski were named partners at this time, Barrett said it this amounted to a sound business decision. Both are qualified, experienced managers, and both have the capacity to help the firm grow market share.

Elaborating, he said there are certain required skill sets for reaching the partner rung, and both certainly possess them.

“Can you serve clients?” he began. “Are you able to grow the practice — attract new clients and develop relationships with existing clients? Can you train and develop staff? These are the prerequisites, and they have them.”

By the Numbers

Beyond those required skills, Reale and Krupienski also complement each other in many ways, said Barrett, adding that while they’re both involved in auditing and accounting, or A&A as they say in this business, they have different focus areas and specialize in different sectors of the economy.

Krupienski, for example, specializes — and has written about — medical practice operation, tax planning, and retirement plan strategy, while Reale specializes in closely held businesses, business valuations, management advisory services, and business and tax planning, and has extensive experience in retail, manufacturing, construction, distribution, real estate, insurance, and other service organizations.

“We have people with somewhat similar skill sets,” said Barrett. “But they’re different enough so they can go out and not compete with each other, and complement each other in some cases.”

Meanwhile, bringing them both on as partners now is a proactive step within the company’s broad efforts within the realm of succession planning, he went on, adding that many firms, especially smaller operations, are not putting enough emphasis on creating a solid pipeline of leadership of the years to come.

Elaborating, he said that when the two firms merged, there were 13 partners, a large number that the shareholders knew would eventually be whittled down, out of necessity, through retirement. That point has been reached, he went on, and the firm needs to replace that leadership.

“Our number one strategy starting when I became managing partner was to have a succession plan,” he told BusinessWest. “And everything we’ve done subsequent to that has been to develop that plan, including an investment in technology, investment in people through training, investment in human resources; this is just the culmination of that.

“We chopped this down to a five-year program,” he went on. “And the culmination of that is to have our replacements in place. This is the first example of all those efforts coming to fruition.”

When asked if, when, and under what circumstances additional partners would be named, Barrett gave a very quick answer: “Growth of the firm.”

And there are several ways to achieve growth, he went on, listing acquisition, geographic expansion, attaining a larger piece of the existing pie, or moving aggressively and effectively if the pie should happen to become larger.

And the two partners could, and likely will, play a large role in those growth efforts.

“We’re hoping that with their respective areas of expertise — Jim in medical and pension work and Kristi with business valuation — that they’re going to bring another level of services to clients or perspective clients that will allow us to grow,” he explained.

Both partners sounded like they were up for that mix of opportunity and challenge.

“It’s taken us time to get here, we’ve gone through the needed steps,” said Krupienski. “And in terms of where we are — they’ve afforded us with every tool we need to meet those challenges — training, development, helping us get out there, supporting us with joining boards and getting involved in the community … all of that will help in terms of meeting new people, meeting new prospective clients, and meeting other associates and professionals that will develop our base moving forward.”

Said Reale, “we’ve both had a lot of training, whether it’s in our own special niche, sales training, soft-skills training, leadership training … and it’s all going to help us develop professionally. And we’ve already been essentially working as partners, just without the title, for more than a year now.”

Focus on the Bottom Line

That last point certainly helps explain why the promotion of Reale and Krupienski to partner has been the proverbial worst-kept secret.

But while the announcement on the 19th might have been anti-climactic in some ways, it was a milestone moment nonetheless.

That’s because, as Barrett noted, it represented one significant step in ongoing efforts to achieve growth and a solid leadership for the future.

George O’Brien can be reached at [email protected]

Departments People on the Move
Christina Royal

Christina Royal

The state Board of Higher Education unanimously approved Christina Royal as the next president of Holyoke Community College. Royal traveled to Boston on Nov. 29 for her official interview with the Board of Higher Education. The HCC board of trustees voted unanimously on Nov. 3 to recommend Royal as the successor to William Messner. “Holyoke Community College has made an excellent choice in Christina Royal,” said Carlos Santiago, commissioner of Higher Education. “Her demonstrated record of success and commitment to high-quality education make her the perfect candidate for this role, and we look forward to having her at HCC.” Royal, is now the provost and vice president of Academic Affairs at Inver Hills Community College in Inver Grove Heights, Minn. She visited the HCC campus at the start of November for a series of interviews and meetings with a presidential search committee, trustees, staff, faculty, and students. She was one of three finalists who visited the HCC campus earlier this semester. Royal plans to start work at HCC on Monday, Jan. 9, when she will become the fourth president in the 70-year history of HCC and the first woman to hold the position. “We’re pretty excited about it,” said Robert Gilbert, chair of the HCC board of trustees. “I think you’ll see a lot of interesting thoughts and ideas coming from Christina. I know we picked the right person for the coming years to continue the mission of HCC.” Royal holds a PhD in education from Capella University, as well as a master’s degree in educational psychology and a bachelor’s degree in math from Marist College. She joined Inver Hills Community College in 2013. Prior to that, she served as associate vice president for E-learning and Innovation at Cuyahoga Community College in Cleveland and director of Technology-assisted Learning for the School of Graduate and Continuing Education at Marist College.

•••••

Massachusetts Mutual Life Insurance Co. announced that seasoned corporate social-responsibility executive Dennis Duquette has been appointed head of Community Responsibility and president of the MassMutual Foundation. Duquette, who has more than 30 years of financial-services industry experience, including oversight of community relations and brand development, is based in the company’s Springfield headquarters and reports to MassMutual Head of Brand and Advertising Jennifer Halloran. Duquette will lead all aspects of MassMutual’s community-engagement efforts, including the recently established MassMutual Foundation. This includes such initiatives as the FutureSmart program, which is helping to address the critical need for youth financial literacy; LifeBridge, which provides income-eligible families with free term life insurance that protects their children’s education; and Mutual Impact, MassMutual’s employee-giving program. “For 165 years, giving back to the community has been a part of MassMutual’s culture,” said Halloran. “We are thrilled to have Dennis, with his extensive industry experience, innovation, and passion for collaboration, help build on that rich history and drive MassMutual’s community-engagement efforts to a new level.” Prior to joining MassMutual, Duquette was with Fidelity Investments since 1989, where he created groundbreaking sponsorship efforts, grew and expanded Fidelity’s corporate presence and sponsorships across the U.S., and managed FidelityCares, an employee-volunteerism program that also provides philanthropic support to nonprofit organizations. Joining MassMutual represents a homecoming for Duquette, who began his career with the company and held a variety of roles in community relations, human resources, and marketing communications. Duquette earned a master’s degree in public policy and administration from Northwestern University and a master’s degree in administrative studies from Boston College, where he also earned his bachelor’s degree in English and communications.

•••••

Michael Gove

Michael Gove

The Gove Law Office, LLC announced that founding attorney Michael Gove has been named a 2016 Massachusetts Super Lawyers Rising Star. This marks the fourth consecutive year that Gove has been recognized among high-achieving young attorneys in Massachusetts. A program of Thompson Reuters, Massachusetts Super Lawyers is a rating service of outstanding lawyers who, through peer review and independent research process, have been identified as attaining a high degree of peer recognition and professional achievement. Only the top 2.5% of up-and-coming Massachusetts attorneys are named to the Rising Star list. Gove earned his juris doctor from Boston College School of Law in 2004 and is admitted to the Bar of the Commonwealth of Massachusetts, the Bar of the State of Connecticut, the U.S. District Court of Massachusetts, and the U.S. District Court of Connecticut. The Gove Law Office, with offices in Northampton and Ludlow, is a bilingual firm with attorneys who assist clients in English, Portuguese, and Spanish, providing legal representation in the areas of business representation, commercial lending, residential and commercial real estate, estate planning, immigration, and bankruptcy.

•••••

Robert Magovern, president of Agawam-based Neighbor to Neighbor, has been re-appointed to serve on Westfield State University’s Board of Trustees. The appointment marks Magovern’s third term of service on the board, following an initial term from 1997 to 2002 and a second from 2005 to 2009. Magovern’s current term will continue through 2021.

Board oversight is critically important, especially at our public institutions, and we are confident these appointees will bring extensive leadership, professional and academic experiences to the benefit of the schools and their students,” said Gov. Charlie Baker in the fall when he announced Magovern and other board appointments for public colleges and universities in Massachusetts.

“Our students and full campus community will again benefit from trustee Magovern’s keen business sense and his veteran perspective as an incumbent board member at Westfield State,” said Westfield State University Board of Trustees Chair Steven Marcus. “Trustee Magovern’s appreciation for and intimate understanding of the impact of public higher education is critical in the governance of the university.”

Magovern started his own business in 1975, which grew to become Neighbor to Neighbor, a regional “new resident” welcoming company serving customers in Massachusetts and Connecticut. Prior to Neighbor to Neighbor, he was vice president of the Magovern Company—a retail company that sold golf course equipment with stores throughout Western Massachusetts, Connecticut and New York. Magovern earned his Bachelor of Science in Business Administration from Boston University.

Aside from running his business, he is highly engaged in his hometown community of Agawam, where he is the current chair of the Republican Town Committee. As the former City Council president, Magovern formed the Financial Oversight and Industrial Relations committees. He was also president of the Agawam Rotary Club, was a co-founder of both Agawam’s St. Patrick’s Day Committee and the Longmeadow Historical Society’s Long Meddowe Days event. In addition, Magovern was a co-founder of the Society of the 17th Century, a group that promotes 17th Century New England history and performs reenactments in the area. On the state level, Magovern was a member of the Massachusetts Republican State Committee and served on its executive board.

“As a firm believer in public higher education, I am thrilled to rejoin the Westfield State board,” said Magovern. “Westfield State is one of the finest state universities within Massachusetts.”

•••••

Andrea Gauvin

Andrea Gauvin

Splash Marketing and Creative, a full-service marketing agency located in Westfield, announced its recent hire of Andrea Gauvin, who has joined the team as digital marketing manager. In this role, Gauvin will manage the digital assets for business clients, including, but not limited to, websites, SEO/SEM, blogging, social media, and digital ad campaigns. Gauvin has been in the marketing and communications field for more than seven years within the nonprofit, retail, and healthcare industries. Prior to assuming this role with Splash Marketing and Creative, she was marketing and communications manager at HealthyCT, a nonprofit health-insurance company located in Wallingford, Conn. She also held marketing positions at the United Way of Pioneer Valley and EcoBuilding Bargains, both located in Springfield. She graduated summa cum laude from Bay Path College with a bachelor’s degree in business administration and has been involved with several community organizations, including the United Way of Pioneer Valley Women’s Leadership Council, the Young Professional Society of Greater Springfield, the Westfield Chamber of Commerce, and Cub Scouts.

•••••

Allison Ebner

Allison Ebner

The Employers Assoc. of the NorthEast (EANE) announced that Allison Ebner has been named director of Member Relations and Val Boudreau has joined the team as a senior training specialist. Ebner works to define and identify the greatest needs of prospective members and fully engage current members in the programs and services that will generate the most value for their membership investment. She has more than 17 years of experience in human resources, recruitment, and corporate branding, including talent acquisition and retention, employee engagement and team building, and labor trends and compliance. Most recently, she was director of recruitment for FIT Staffing and director of membership development for Associated Industries of Massachusetts. She also served as director of marketing and talent acquisition for United Personnel. Ebner is the current president and board chair for the Human Resource Management Assoc. of Western New England. She is a member of the Society for Human Resource Management and a member and secretary of the board of trustees for Mason Wright. She is a 1987 graduate of Ithaca College in New York, where she received a bachelor’s degree in marketing. Boudreau is known for her ability to understand talent, learning, and people requirements and deliver strategic solutions that achieve business objectives. Before joining EANE, she was the owner of Leadership Heights, a strategic planning consulting business. Prior to that, she spent more than 25 years in the financial-services industry, serving in various learning and development and talent-management leadership roles. Boudreau received a bachelor’s degree from Westfield State University and a master’s degree in training and development from Lesley University. She is currently a board member of GFWC Wilbraham Junior Women’s Club.

Daily News

HOLYOKE — Maureen Ross O’Connell, president of Ross Insurance Agency, was elected to serve on the board of directors for the Massachusetts Assoc. of Insurance Agents (MAIA). Her term begins Jan. 1, 2017.

O’Connell has worked with Ross Insurance Agency since 1978. She is a crtified insurance counselor and has previously served on the agents’ advisory panel for Encompass Insurance, including stints as vice chairperson and chairperson.

“MAIA is a member-driven association dedicated to preserving, strengthening, and promoting its members and the independent insurance agency system. Insurance agents in Massachusetts have experienced a lot of change in the past several years,” O’Connell said. “As an organization, MAIA is here to assist its members to traverse the ever-changing landscape and maintain market share. I look forward to advocating on behalf of the independent agents in Massachusetts.”

MAIA is a professional association for insurance agents throughout Massachusetts that offers continuing education opportunities for insurance professionals, advocates on behalf of independent insurance agents across Massachusetts, and keeps agents informed on current issues impacting insurance throughout the state and at the national level.

“MAIA is extremely pleased that Maureen has agreed to be a member of the board of directors of the association. Her experience as an agency owner and manager brings a perspective that will assist the board in better representing the association members,” said Frank Mancini, president and CEO of MAIA. “As a veteran of numerous insurance-company agency advisory councils, Maureen has a keen knowledge of the interactions between insurance agencies and companies that will bring an added value to her position on the board of directors.”

Daily News

EAST LONGMEADOW — HUB International New England, a division of HUB International Limited, a leading global insurance-brokerage, risk-advisory, and employee-benefits firm, announced that Lynn Citarella recently accepted the position of account manager, small commercial accounts in the East Longmeadow office.

In her new position, Citarella is responsible for the day-to-day management and servicing of small-business accounts, including, but not limited to, processing renewals, preparing summaries of insurance, verifying policy and policy-change information, recommending appropriate coverage options and changes, and meeting sales goals.

Citarella has been an employee of HUB International for more than 22 years and is a designated certified insurance counselor. Over the course of her career at HUB, she has held positions in the fields of information technology and mergers and acquisitions and has worked in various HUB offices in Connecticut and Eastern Mass.

HUB International New England also announce that Monique Matz, a commercial lines account manager in the East Longmeadow office, recently earned her property and casualty licenses.

Daily News

NORTHAMPTON — Anne Stout was recently appointed director, Business Development for Webber & Grinnell Insurance. In this role, she will build market position by locating, developing, defining, and acquiring new clients.

Having previously worked at Toole Insurance and Pitney Bowes Inc., Stout has more than 20 years of success in marketing and consistently strives to maximize the reach, efficiency, and business impact of strategic relationships. She has also served as vice president, Membership for Berkshire Business and Professional Women and on the United Way Resource Development Committee.

Daily News

WESTFIELD — Splash Marketing and Creative, a full-service marketing agency located in Westfield, announced its recent hire of Andrea Gauvin, who has joined the team as digital marketing manager. In this role, Gauvin will manage the digital assets for business clients, including, but not limited to, websites, SEO/SEM, blogging, social media, and digital ad campaigns.

Gauvin has been in the marketing and communications field for more than seven years within the nonprofit, retail, and healthcare industries. Prior to assuming this role with Splash Marketing and Creative, she was marketing and communications manager at HealthyCT, a nonprofit health-insurance company located in Wallingford, Conn. She also held marketing positions at the United Way of Pioneer Valley and EcoBuilding Bargains, both located in Springfield.

She graduated summa cum laude from Bay Path College with a bachelor’s degree in business administration and has been involved with several community organizations, including the United Way of Pioneer Valley Women’s Leadership Council, the Young Professional Society of Greater Springfield, the Westfield Chamber of Commerce, and Cub Scouts.

Daily News

SPRINGFIELD — Massachusetts Mutual Life Insurance Co. announced that seasoned corporate social-responsibility executive Dennis Duquette has been appointed head of Community Responsibility and president of the MassMutual Foundation.

Duquette, who has more than 30 years of financial-services industry experience, including oversight of community relations and brand development, is based in the company’s Springfield headquarters and reports to MassMutual Head of Brand and Advertising Jennifer Halloran. Duquette will lead all aspects of MassMutual’s community-engagement efforts, including the recently established MassMutual Foundation. This includes such initiatives as the FutureSmart program, which is helping to address the critical need for youth financial literacy; LifeBridge, which provides income-eligible families with free term life insurance that protects their children’s education; and Mutual Impact, MassMutual’s employee-giving program.

“For 165 years, giving back to the community has been a part of MassMutual’s culture,” said Halloran. “We are thrilled to have Dennis, with his extensive industry experience, innovation, and passion for collaboration, help build on that rich history and drive MassMutual’s community-engagement efforts to a new level.”

Prior to joining MassMutual, Duquette was with Fidelity Investments since 1989, where he created groundbreaking sponsorship efforts, grew and expanded Fidelity’s corporate presence and sponsorships across the U.S., and managed FidelityCares, an employee-volunteerism program that also provides philanthropic support to nonprofit organizations. Joining MassMutual represents a homecoming for Duquette, who began his career with the company and held a variety of roles in community relations, human resources, and marketing communications.

Duquette earned a master’s degree in public policy and administration from Northwestern University and a master’s degree in administrative studies from Boston College, where he also earned his bachelor’s degree in English and communications.

Employment Sections

Make Sure You’re Covered

 By Timothy M. Netkovick, Esq.

 

Timothy Netkovick

Timothy Netkovick

Many employers with employment-practices liability insurance (EPLI) and directors and officers liability insurance (D&O) policies know too well that they often face a frustrating struggle when reporting the fact that a lawsuit has been filed to their insurance company.

As an employer, being faced with employment litigation is challenging enough, but then being told that you have to work with an attorney you have never met, who may not be locally located, is extremely frustrating. Employers are frequently told they have to use the attorney their insurance company tells them to use. This, however, is contrary to Massachusetts law when an insurance company reserves its rights. In fact, under Massachusetts law, the insured can choose its own counsel in that scenario.

The insurance company will frequently reserve its rights upon initial receipt of a claim. It will then send a reservation-of-rights letter, advising its insured (you) that it will provide a defense of the claim while simultaneously reserving its right to deny coverage of the claim. This means that, while the insurance company will provide a defense right now, it is reserving its right to deny coverage of the claim after it learns additional information, which could leave you exposed to liability with little or no insurance coverage at a later date.

Many employers know that one issue that periodically arises with insurance companies is their insistence on having the insurance company’s attorneys defend a claim, even when the insurance company is reserving its rights. The insurance company you are dealing with could be located in another state, where the laws governing insurance companies may be different, and the insurance company could try to bully you into selecting an attorney that the insurance company selects. That attorney could be at a big firm in a big city, and you may prefer to be represented by a local attorney who knows your business.

If your attorney has been representing you in the matter prior to litigation being filed, it may also not be in your best interest for the insurance company’s attorney to become involved from the standpoint of cost and familiarity with the claim. In a reservation-of-rights scenario, you have the right to choose your own counsel. Massachusetts courts have ruled that an insurance company cannot insist on using its own attorneys to defend a case when it is reserving its right to deny coverage, as it has the potential to adversely affect the insured’s rights.

When an insurance company says it is going to fund a defense, it means it will pay the legal fees and costs associated with defending the claim. Depending upon the language of your individual insurance policy, your company will likely be responsible for paying legal fees until your deductible is reached. The insurance company would pay all legal fees once the deductible is exceeded.

Let’s assume your insurance company is providing you a defense under a reservation of rights, and then decides to deny coverage based upon facts it learns as the case develops. What happens to your company? In this scenario, timing is key. Massachusetts courts have ruled that an insurance company can be barred from denying coverage in a scenario where the insurance company learns of facts upon which it could deny coverage, then takes no action to inform its insured it will deny coverage until months, or years, later.

Many employers are also familiar with their insurance company trying to force the settlement of a claim during litigation. The insurance company recommends settlement of the claim based upon its bottom line by performing a financial analysis of the potential settlement amount against the cost of paying the legal fees and costs associated with the continued defense of the claim and the risk to its insured.

However, if the insured believes the claim is meritless, a settlement may not be in the insured’s best interest. If a settlement is paid, then the insured’s premiums will increase, whereas, if the claim was taken to trial and the insured prevailed, its premiums would not increase.

Often, employers think they are at the mercy of the insurance company when it comes to decisions made in litigation. As an employer, it is important to know your rights under EPLI and D&O insurance policies. Decisions made in litigation have an impact on your business, your employee relations, your reputation, and your bottom line.

Timothy M. Netkovick, Esq. specializes exclusively in management-side labor and employment law at Royal, P.C., a woman-owned, boutique, management-side labor and employment law firm, which is certified as a women’s business enterprise with the Massachusetts Supplier Diversity Office and the National Assoc. of Minority and Women Owned Law Firms; (413) 586-2288; [email protected]