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Daily News

LEE — In honor of National Military Appreciation Month in May, Lee Premium Outlets will unveil two reserved veteran/military parking spaces with a ribbon-cutting ceremony on Friday, May 20. The event will take place, weather permitting, in the parking lot in front of the Polo Ralph Lauren Factory Store. The rain location will be inside the food court.

U.S. Army recruitment officers Staff Sgt. Aaron Pierce and Sgt. First Class Kenneth Rosado will be in attendance, along with representatives from various local veterans’ organizations. Other business and civic leaders in attendance will include State Rep. William Pignatelli, Lee Chamber of Commerce Executive Director Colleen Henry, and Lee Chamber of Commerce Board President Franck Tessier.

The public is welcome to attend, and the recruitment officers will also remain on site through 3 p.m. in front of the Nike Factory Store to provide shoppers with giveaways, information, games, and more.

Daily News

SPRINGFIELD — Western New England University will hold its 2016 undergraduate commencement ceremony on Saturday, May 21 at 2 p.m. in the Alumni Healthful Living Center on campus. The ceremony will include the awarding of approximately 600 bachelor’s degrees.

Roland Merullo, author of In Revere, In Those Days, will deliver the keynote address. Merullo is the author of 20 books, including 12 novels, two memoirs, and numerous essays that have appeared in publications including the New York Times, Yankee, Good Housekeeping, and Forbes.

Merullo has served in the Peace Corps in Micronesia and worked for the U.S. Information Agency in the former Soviet Union. He also taught creative writing and literature at Bennington College and Amherst College. In addition, he has been a writer in Residence at Miami Dade College and North Shore Community College. He has spoken at hundreds of colleges, conferences, and civic organizations.

His 2003 novel In Revere, In Those Days was a Booklist Editor’s Choice and Maria Thomas Award winner. Breakfast with Buddha was nominated for the Dublin IMPAC International Literary Award, and American Savior won the Honor Award in fiction from the Massachusetts Center for the Book. Revere Beach Boulevard was recently named one of New England’s top 100 essential books by the Boston Globe.

Western New England University will provide live streaming video of the commencement ceremonies. The feed will be available at wne.edu/commencement.

Daily News

SOUTH HADLEY — South Hadley Plaza, located at 501 Newton St., is officially under new ownership. The new owners are a triumvirate of local business leaders: Rocco Falcone of Rocky’s Hardware, Peter Picknelly of Peter Pan Bus Lines, and the Yee Family, whose other South Hadley businesses include Johnny’s Bar and Grille, Johnny’s Taproom, and IYA Sushi & Noodle Kitchen.

The plaza is home to Rocky’s Hardware, Friendly’s, Dunkin’ Donuts, General Cleaners, and Mandarin Gourmet. There are currently vacancies in the former Movie Gallery and Big Y locations. That is due to change under the new ownership.

“We’re in a great position to attract a mix of local and national businesses,” Falcone said. “This is a vibrant community, and we want to deliver some exciting options and breathe new life into South Hadley Plaza. The former Big Y site in particular, with its 60,000 square feet of space, is a unique offering that we’re exploring some interesting ideas for.”

The new owners bring the resources and pedigree to draw new business and connect with the South Hadley community. Rocky’s Hardware has 31 stores in New England and four in Florida. Meanwhile, this will be the second collaboration for Picknelly and the Yee Family, who purchased and revitalized Springfield’s historic Student Prince restaurant in 2014.

“It’s essentially three family businesses coming together — big families with big businesses, but families all the same,” Falcone said. “We look forward to expanding the horizons of this space and being a great resource for the community.”

Daily News

EASTHAMPTON — The Women’s Fund of Western Massachusetts (WFWM) will host “Women Lead Change: a Celebration of the Leadership Institute for Political and Public Impact (LIPPI) Class of 2016” on Monday, May 23 from 6 to 8 p.m. at the Log Cabin in Holyoke.

The event will include remarks from Massachusetts Lt. Gov. Karyn Polito and a keynote address from Julie Chavez Rodriguez, special assistant to President Obama and senior deputy director of public engagement at the White House. WFWM will acknowledge Polito and Rodriguez with a “She Changes the World” award presented to honor exceptional contribution to social change, creating economic and social equity for women and girls.

More than 300 participants are expected to attend the annual celebration of LIPPI graduates. LIPPI is the only program of its kind in Massachusetts. Through 11 sessions over eight months, it is designed to respond to the shortage of women stepping into leadership at all levels. LIPPI gives women the tools and confidence they need to become more involved as civic leaders in their communities and to impact policy on the local, state, and national levels.

Among the current graduating LIPPI cohort, 60% are women of color, and LIPPI graduates also embody a wide spectrum of backgrounds, ethnic groups, and ages, from 18 to over 60. They represent the entire state of Massachusetts, from the Berkshires to Boston. Together, graduates form a strong cohort of like-minded women who support each other when they run for office, meet with policymakers, form coalitions, and conduct get-out-the-vote efforts.

Restaurants Sections

Star Power

Andrew Mankin

Andrew Mankin, owner and brewer, says a ‘green’ operating philosophy has helped Barrington Brewery & Restaurant create a strong brand.

Andrew Mankin recalls that when he and business partner Gary Happ were crunching the numbers regarding their planned use of solar-heated water for their brew-pub establishment in Great Barrington, what they saw gave them reason to pause.

But not for very long.

“We decided that at some point you’ve got to put your money where your mouth is and do something,” he recalled, as he talked about the system they were contemplating — one that would coincide with, and be a key element in, the construction of a banquet facility that would complement their already well-established brewery and restaurant on busy Route 7. “When you’re putting up a new building, you’re spending a lot of money on all kinds of things, so we thought, ‘why not something that’s environmentally friendly?’”

That ‘something’ has turned out to be an investment that has paid off in a number of ways — from dramatically reducing natural-gas bills to giving Barrington Brewery & Restaurant a branding identity — ‘solar-brewed beer’ — that is not only earth-friendly, but helps generate business as well.

“People will come in, point to those words, and say, ‘what does this mean?’ said Mankin, who, as the company’s owner/brewer, is not only willing but well-equipped to explain it all. (Usually, the dissertation includes handing the individual one of the informative placemats the company uses that not only detail the solar hot-water use but explains the brewing process in five easy-to-follow steps.)

Co-owner Gary Happ with his daughter, Chelsea

Co-owner Gary Happ with his daughter, Chelsea, who is managing the operation’s banquet facility.

Overall, the sun-heated water gives many environmentally conscious individuals and families a reason to turn off Route 7 and into the large converted barns that comprise this operation. Or another reason, to be more precise.

And there must be several, said Happ, now a nearly 40-year veteran of the ultra-challenging hospitality industry, noting that, while the beers brewed at that location — labels that include Black Bear Stout, Hopland Pale Ale, Berkshire Blond, and Ice Glen IPA, along with a host of seasonal offerings — are a huge draw, there are hundreds of microbrews available in this region. In short, the food has to be good, too.

Barrington Brewery & Restaurant has that part of the equation covered with a menu, classified generally as ‘pub fare,’ that includes everything from barbecued ribs to shepherd’s pie to spinach and eggplant casserole.

To say this establishment effectively blends beer and food is not just idle talk, Happ noted. Indeed, those aforementioned brews are included in the recipes for menu items ranging from the chili to the blue cheese dressing to the famous (it’s been profiled in Bon Appetit a few times) chocolate stout cake.

“We try to keep everything simple, and we make everything here,” he explained. “It’s not a fancy, expensive menu, but it’s good, fresh food.”

The interior’s décor

The interior’s décor can be described with one word: beer.

As for that aforementioned banquet facility, named Crissey Farm, it has become a solid addition to the venture, said Mankin, noting that, in a region studded with venues at both the high and low end, this 200-seat room has become an attractive middle-of-the road option.

“We throw a very good wedding for a very fair price,” he explained, adding that the facility is drawing its share of other types of events as well, including corporate outings and meetings. “It’s an attractive alternative for people looking for something in the middle.”

For this issue and its annual Restaurant Guide, BusinessWest takes an in-depth look at the Barrington Brewery and Restaurant, where the bright ideas include, but are certainly not limited to, the water-heating process.

Lager than Life

The sign

The sign that greets patrons says it all.

It doesn’t take much time, or many words, for that matter, to describe the décor and the mood at this establishment. ‘Beer’ will do just fine.

It’s brewed on the site, served on tap at the tavern portion of the eatery, sold in pint bottles (the partners distribute to a few other locations as well), explained on the placemats, and reflected on the walls — all of them.

There are pictures of old breweries, tavern signs from a long time ago — one declares that something called ‘white rose special’ costs 20 cents a bottle — and glasses, coasters, and trays bearing the names of brewers from the present, past, and distant past.

While referencing the huge display of coasters — Mankin has no idea how many there are on display or in storage because there’s no room left to display them — he pointed to a couple of his favorites: Dog & Parrott and Ridley’s Old Bob.

Those were brewed in England, which is where Mankin cut his teeth in this art and science. He was a self-described home brewer some 30 years ago, when he had a chance to learn from the masters at the Vaux Brewery in Sunderland in Northeast England, near the border with Scotland.

Upon returning home, his thoughts turned increasingly toward making beer a career, not a hobby. And when he met Happ, things started to come together.

Happ, then a partner in the hugely successful 20 Railroad Street restaurant in Great Barrington’s downtown, was selling his interest in that entity and eyeing a new entrepreneurial adventure. Mankin was looking for his first.

They decided to blend their resources and talents and opened Barrington Brewery & Restaurant on Route 7 in what’s known as the Jennifer House Complex, which featured antique shops and other forms of retail.

Over the past two decades, this venture has become a key component in a broad revitalization effort that has seen Great Barrington evolve from a sleepy Berkshires town “where the sidewalks were rolled up at 8 o’clock,” said Happ, to a true year-round destination.

The town’s rebirth has included everything from new shops and restaurants to the stunning $9 million renovation of the 111-year-old Mahaiwe (pronounced Muh-hay-we) Theatre. Now known as the Mahaiwe Performing Arts Center, it presents music, dance, theater, opera, talks, and movie classics (The Graduate is playing on May 21).

With this new vibrancy has come both opportunity and challenge in the form of greater competition, said Happ, adding that Barrington Brewery & Restaurant has thrived by drawing both local residents and the tourists that now come all 12 months of the year, and through creation of a niche with many elements.

Food (moderately priced) and beer are obvious ingredients, both figuratively and literally, he explained, but the ‘green’ factor is also a key part of the equation.

And there’s more to it the solar hot-water system, which, when installed, was the largest such facility in the region. Indeed, the venture buys its power from Pine Island Farm in Sheffield, a partnership dairy operation that boasts what’s known as an anaerobic digester facility, in which the methane from animal waste is converted into electricity and sold to National Grid.

“When we write a check for our energy at the end of the month, we don’t make it out to National Grid, we make it out to Pine Island Farm,” said Happ, with a strong dose of satisfaction and pride in his voice. “From the beginning, we’ve always tried to run a green business as best we could, and we’re continuing down that path.”

The next step, already on the drawing board and well into the development stage, is to create a photovoltaic system on a two-acre parcel the partners recently acquired and generate enough power to operate both the restaurant and Crissey Farm.

Unfortunately, the state has thrown a roadblock of sorts in front of what Happ called the “crown jewel of our greenness.” Apparently, there is a cap on photovoltaic systems of this type, and it has been reached, he went on, making it clear that this was a source of great frustration.

“Here are two guys trying to do the right thing, run a good, green business, and leave a small footprint, and who’s holding us up? The state,” he said with noticeable exasperation. “We’re ready to go.”

Crissey Farm

Crissey Farm, the banquet facility at Barrington Brewery & Restaurant, is making a name for itself.

Whether the state eases restrictions on solar-power systems and allows the partners to proceed remains to be seen, although both men believe this matter involves the question ‘when?’ and not ‘if?’

In the meantime, they will continue making beer with solar-heated water and press on with their efforts to grow the banquet side of the business.

Off to a solid start, 200-seat Crissey Farm, opened just as the Great Recession was starting in the summer of 2008, is creating a niche in its own right, said Mankin.

“We have a wedding booked every weekend right into October,” he explained. “Over the past few years, business has really picked up.

Icing on the Cake

Mankin told BusinessWest that Barrington Brewery isn’t shy about sharing the recipe for its famous chocolate stout cake. It’s already been published in Bon Appetit, he noted, and staff at the restaurant will hand patrons a copy if they ask for one.

This willingness to share trade secrets is somewhat rare in the restaurant business, he acknowledged, but the company isn’t worried about losing business from the practice.

“It’s not easy to make it — there’s a lot that goes into this,” he said, referring to the stout cake.

But those exact words could be used to describe the restaurant industry itself. The Barrington Brewery has succeeded by creating an effective niche — one that involves price, beer, food — and a green philosophy.

All that gives this establishment star power — in all kinds of ways.

George O’Brien can be reached at [email protected]

Bankruptcies Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

Adams, Joey Scott
Adams, Tammy Marie
St. Hilaire, Tammy M.
Athol, MA 01331
Chapter: 7
Filing Date: 03/31/16

AJC Labor Ltd.
Coulombe, Alan Joseph
51 Amherst St.
Granby, MA 01033
Chapter: 13
Filing Date: 04/07/16

Brown, Sally Ann
46 Ferry St.
Easthampton, MA 01027
Chapter: 7
Filing Date: 04/04/16

Brown, Theresa M.
101 Davenport St.
Chicopee, MA 01013
Chapter: 7
Filing Date: 04/05/16

Colcombe, Brian T.
27 Oriole Dr.
Chicopee, MA 01020
Chapter: 7
Filing Date: 04/03/16

Commisso, Angelo Frank
218 Braeburn Road
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 04/06/16

Copland, Thomas S.
134 Ely Road
Longmeadow, MA 01106
Chapter: 13
Filing Date: 04/11/16

Cote, Craig W.
500 West St., Apt. 3
Amherst, MA 01002
Chapter: 7
Filing Date: 04/04/16

Crouch, Jeana Kaye
20 Pine St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 04/15/16

Desautels, Cheryl Ann
2 Henry Road
South Hadley, MA 01075
Chapter: 7
Filing Date: 04/11/16

Flynn, Judith A.
13 Harris Court
Greenfield, MA 01301
Chapter: 7
Filing Date: 04/06/16

Fontaine, Cindy Ann
13 Cook St.
Holyoke, MA 01040
Chapter: 13
Filing Date: 04/12/16

Freeze, Andrew
Freeze, Zenaida
48 Mill St.
Agawam, MA 01001
Chapter: 7
Filing Date: 04/11/16

Gemme, Kimberly Ann
a/k/a Cook, Kimberly A.
285 Rockrimmon St.
Belchertown, MA 01007
Chapter: 7
Filing Date: 04/04/16

Godard, Douglas J.
5 Lynch Road
Monson, MA 01057
Chapter: 7
Filing Date: 04/01/16

Gonzalez, Esmeralda
35 Wells Ave.
Springfield, MA 01119
Chapter: 7
Filing Date: 04/03/16

Harrop, Ronald L.
79 West St.
Granby, MA 01033
Chapter: 13
Filing Date: 04/12/16

Hartshorn, William Wayne
5 Greenleaf Ave.
West Springfield, MA 01089
Chapter: 7
Filing Date: 04/01/16

Harty, Christopher T.
Harty, Christine M.
911 Williamsville Road
Barre, MA 01005
Chapter: 7
Filing Date: 04/06/16

Hicks, Tonie Marie
79 Knox St.
Springfield, MA 01105
Chapter: 13
Filing Date: 04/05/16

James, Jerry A.
42 Stratford Terrace
Springfield, MA 01108
Chapter: 13
Filing Date: 03/31/16

Jordan, Andre L.
3 Beacon St.
Springfield, MA 01109
Chapter: 7
Filing Date: 04/11/16

Kennedy Landscaping
Kennedy, Kevin M.
Kennedy, Andrea B.
13 West St.
Granby, MA 01033
Chapter: 7
Filing Date: 04/03/16

Laroche, Raymond J.
2348 Main St.
Three Rivers, MA 01080
Chapter: 7
Filing Date: 04/04/16

Lewis, Charles Edward
Lewis, Leticia C.
49 Campechi St.
Springfield, MA 01104
Chapter: 7
Filing Date: 04/12/16

Morales, Ana R.
691 Berkshire Ave.
Springfield, MA 01106
Chapter: 7
Filing Date: 04/07/16

Moran, Jason C.
121 Waite Ave.
Chicopee, MA 01020
Chapter: 7
Filing Date: 04/01/16

Pagan, Maria E.
150 Penrose St.
Springfield, MA 01109
Chapter: 13
Filing Date: 04/11/16

Pearson, Brian P.
Pearson, Linda J.
34 Marsh Road
Barre, MA 01005
Chapter: 7
Filing Date: 04/04/16

Pelletier, Steven A.
87 Blanchwood Ave.
Chicopee, MA 01013
Chapter: 7
Filing Date: 04/07/16

Pierce, Gary T.
Pierce, Laura E.
179 Ashley St.
West Springfield, MA 01089
Chapter: 7
Filing Date: 04/14/16

Porter, Christy C.
27 Frederick Road
Greenfield, MA 01301
Chapter: 7
Filing Date: 04/14/16

Roach, Brian A.
7 Karen Dr.
South Hadley, MA 01075
Chapter: 7
Filing Date: 04/04/16

Romeo, Mark
234 Corey St.
Agawam, MA 01001
Chapter: 7
Filing Date: 04/08/16

Scopa, Frances Donna
20 Willmark Ave.
Turners Falls, MA 01376
Chapter: 13
Filing Date: 04/11/16

Smith, Richard A.
121 Dorchester Ave.
Pittsfield, MA 01201
Chapter: 13
Filing Date: 04/05/16

Snodgrass, Barbara June
34 Yorktown Court
Chicopee, MA 01020
Chapter: 13
Filing Date: 04/05/16

Spillane, Michael C.
132 Boucher Circle
Chicopee, MA 01020
Chapter: 13
Filing Date: 04/04/16

Sterlacci, Sarah C.
41 Taylor St.

East Longmeadow, MA 01028
Chapter: 7
Filing Date: 04/12/16

Suburban Forestry Service
Rounds, Charles H.
21 Cottage Ave.
Wilbraham, MA 01095
Chapter: 7
Filing Date: 04/08/16

Torres, Hector F.
Torres, Meghan Ann
a/k/a Chiusano, Meghan Ann
70 John St.
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 04/15/16

Urgiel, Alexander
Urgiel, Debra
36 Munns Ferry Road
Gill, MA 01354
Chapter: 7
Filing Date: 04/11/16

Wiggins-Gamble, Pamela
192 Marsden St.
Springfield, MA 01109
Chapter: 13
Filing Date: 04/08/16

Wilson, Suzan M.
a/k/a Gosine, Suzan M.
a/k/a Dial, Suzan M.
78 Sparrow Dr.
Springfield, MA 01119
Chapter: 7
Filing Date: 04/06/16

Opinion

Opinion

By Stephanie Anthony, Keith Nevitt, and Carol Raphael

 

Long-term services and supports (LTSS) enable hundreds of thousands of people of all ages in Massachusetts to live with independence and dignity in their daily lives, participate in their communities, and increase their overall quality of life. MassHealth, the Commonwealth’s Medicaid program, is the largest payer of LTSS, spending $4.5 billion (including federal Medicaid matching funds) on LTSS in 2015, representing nearly one-third of all MassHealth spending and 12% of the state budget. Although the demand for LTSS is projected to skyrocket, few people are aware of the likelihood they will need LTSS in their lifetime, and few viable LTSS financing options exist beyond MassHealth.

The increasing demand for LTSS, rising costs, and building pressure on the workforce, coupled with a care-delivery system that is fragmented and lacks meaningful quality measures, creates an LTSS system in Massachusetts that may be providing suboptimal care while simultaneously creating serious budget pressures on the MassHealth program. Additionally, the fragmented LTSS system is difficult to navigate, and may be increasing avoidable hospitalizations and ER visits and replacing much-needed functional supports with more expensive medical interventions. While Massachusetts is widely recognized as a leader among states in healthcare reform, it is near the middle of the pack on LTSS system transformation.

Massachusetts has a unique opportunity to address these issues and become a bellwether state on LTSS transformation, as state policymakers and stakeholders are coalescing around LTSS reform more than ever before. Not only have stakeholders unanimously identified LTSS reform as one of the top five priorities facing the MassHealth program, but demographic trends predicting increased LTSS demand and spending are also propelling LTSS closer to the center of MassHealth policy debates. State policymakers are incorporating LTSS and LTSS providers into broader discussions about MassHealth payment and care-delivery reform, recognizing the interdependencies among medical care, LTSS, behavioral-health services, and social-support services in promoting health and well-being for some of MassHealth’s most vulnerable members.

To become a leader on LTSS reform, Massachusetts must establish a quality-driven, affordable LTSS purchasing and delivery system strategy. Implementation of the strategy will require a multiyear commitment and should result in a system that is person-centered, integrated, sustainable, accountable, and actionable.

The LTSS system of the future likely can be achieved through various models, but the best vehicle is one in which a single entity or network of entities assumes financial responsibility and performance accountability for coordinating and delivering comprehensive care to LTSS populations and is vigorously monitored by the state.

Regardless of the vehicle, community-based LTSS providers must be at its core, as they have the expertise needed to serve diverse LTSS populations. Such an entity, particularly one paid through a risk-adjusted global or shared savings payment arrangement and accessing Medicare financing for dually eligible populations, will have more flexibility than providers in the current system to creatively address people’s needs in a person-centered and cost-effective manner and to integrate and coordinate physical healthcare, behavioral healthcare, and LTSS.

To successfully design, implement, and oversee this transformation, the Commonwealth must designate a senior health and human services official to be responsible and accountable for the LTSS system. It must also invest in hiring highly skilled contract management and analytic staff in order to vigorously monitor integrated care programs and hold them accountable for providing high-quality, effective, and accessible care.

In addition, the state must monitor the financial performance of contractors, particularly those taking on financial risk and/or reward, to ensure effective stewardship of state and federal resources and instill a level of confidence that public dollars are being spent wisely.v

Stephanie Anthony, Keith Nevitt, and Carol Raphael serve as director, senior analyst, and senior advisor, respectively, for Manatt Health, which was commissioned by the Blue Cross Blue Shield of Massachusetts Foundation to study and report on LTSS issues in Massachusetts. For the full report, visit bluecrossfoundation.org.

Opinion

Jas Maggu got it right.

Entrepreneurship is certainly a lonely proposition, said Maggu, who has launched a business called AuthenFOOD, which brings healthy foods to one’s doorstep — one of 36 ventures in Valley Venture Mentors’ (VVM) second accelerator program cohort.

It’s lonely, noted Maggu as she spoke to BusinessWest with some of her fellow accelerator participants (see story, page 6) because, while the entrepreneur may have co-workers to share the duties and friends and family to offer support, the heavy burden of success usually lies with the entrepreneur alone.

It can be daunting and, as Maggu and many others implied, isolating at the same time. And this harsh reality is another reason why VVM, and especially its accelerator program, is such an important factor in the potential growth of this region.

The program doesn’t take away all the loneliness, and it doesn’t turn what is always a roller-coaster ride into something where there are only ‘ups’ and straight track. But it often makes for a better ride, and, for the most part, it more than lives up to its name by accelerating the pace of progress for a company.

Slicing through the comments made by those who spoke with BusinessWest, it is abundantly clear that the accelerator program helps participants better articulate their product or service, identify its potential markets, garner critical support, and gain essential contacts and potential customers. Without these ingredients, a business can’t possibly succeed.

But beyond these gains, participants reaped many other benefits as well, especially the most important thing they’ll need moving forward (and that includes the prize money they might win) — confidence.

Indeed, while it’s difficult to quantify matters, it’s fairly safe to say that those who took part in the first accelerator program ended that experience better able to take on the challenges ahead of them — and the same can be said of the second group.

What does that mean for the region? That there is more hope for growing small businesses that can someday become solid employers in the four western counties. This is important, as we’ve said many times, because organic employment growth will no doubt be a huge part of the success formula moving forward.

We’re not sure how far Maggu can go with AuthenFOOD. Likewise, we’re unsure if the ultra-confident team at AnyCafé will make a huge splash in the coffee industry with a product that will enable people to brew a cup anytime, anywhere. We don’t know if Joe Salvador can, as he claims, disrupt the quickly growing market for gun silencers with products made by his new company, DaVinci Arms. And we don’t know just how successful Lora Fischer-DeWitt will be with her jewelry line, although she’s already off to a really solid start.

What we do know is that they’re better off now than they were four months ago, and they have a better chance of succeeding down the road.

You can never take the loneliness out of entrepreneurship — just ask anyone who has been in business for 20, 30, or 40 years. They’ll tell you that it never really gets easy, and the challenges keep coming at you.

But you can take some of the loneliness out. VVM, with its accelerator program, is doing just that, and these efforts will undoubtedly yield dividends for both the participants and the region as a whole.

Features

Meetings of  the Minds

The team at AnyCafé

The team at AnyCafé: from left, Evan Choquette, chief information officer; Logan Carlson, CEO; Chris Urciuoli, president; and Ryan Noon, chief technical officer.

‘Community’ and ‘network.’ Those were the two terms used time and again by members of the second cohort of Valley Venture Mentors’ accelerator program to describe the program — and they speak volumes. While those involved with the 36 ventures are competing against each other for prize money, they are also staring down the same challenges of entrepreneurship, thus making that journey a little less daunting for their colleagues.

Jas Maggu was relating some personal sentiments. But she was also speaking for every member of Valley Venture Mentors’ second accelerator cohort — and also anyone who’s tried to turn an idea into a business.

Jas Maggu

Jas Maggu, founder of AuthenFOOD

“As an entrepreneur, it can get really lonely, and you have huge ups and downs,” said Maggu, who has launched a venture called AuthenFOOD, which will bring gourmet, healthy foods right to one’s doorstep. Through her participation in the four-month accelerator program, which wrapped up a week or so ago, she finds she is far less lonely.

And also more enlightened, more confident, better connected, and, in her mind, better able to stare down the many challenges standing between her and success.

She is not alone in these sentiments. Indeed, as BusinessWest talked with several members of the 36-member cohort — some of whom had already given final presentations before their peers, while others were going to have to sleep on it another night and stand at the podium the next day — many common sentiments were expressed.

Individually and collectively, they spoke of camaraderie and shared learning experiences; gaining a firmer grasp of their specific concept, the market for it, and what it will take to advance it; making important connections; and simply being able to share common challenges and emotions that explain what Maggu meant when she spoke of loneliness.

These sentiments came from a diverse audience trying to advance a seriously eclectic mix of business concepts. For example:

• Joe Salvador is on the verge of bringing to the market a new silencer, or noise suppressor, for firearms, a product he believes will resonate with shooters trying to not only improve their accuracy but save their hearing;

• Chris Urciuoli heads a team of fellow Western New England University engineering students trying to seize what they consider a huge opportunity with a product that will enable the user to brew a cup of coffee anytime and anywhere — hence the corporate name AnyCafé. They’ve already heard from the CEO of Keurig, who told them he believes they have the next logical entrepreneurial step in the ongoing saga of the K-Cup;

• Dr. Alex Louizos is a vascular surgeon and co-founder and CEO of Nanotech Galaxy, which is working to produce software that will enable surgeons to operate more efficiently and healthcare providers to reduce their expenses;

• Lora Fischer-DeWitt has developed a line of jewelry called Scout Curated Wears that is already in a number of gift stores in the region, including Cedar Chest in Northampton;

• Angela Lussier has launched a venture called Speaking School for Women, which, as that name suggests, was conceptualized to help women become better public speakers and, overall, more effective communicators;

Lora Fischer-DeWitt

Lora Fischer-DeWitt, founder of Scout Curated Wears

• Tom Skypek is co-founder of an online networking tool he bills as a “Match.com for government contracting professionals”; and

• Terra Missildine, already a serial entrepreneur — she has a ‘green’ cleaning company — has launched a family-friendly co-working space called Cultivate. She jokingly notes that she wishes she was in the accelerator before she opened the doors (more on that in a bit), but she nonetheless credits the experience with helping her attain early success.

Vastly different people with a wide range of ideas and a common dream (actually, several of them) — that’s what the cohort is. As for what it’s about … we’ll let the entrepreneurs do the talking.

In the course of doing so, they go a long way toward validating the optimism expressed by those who believe the intense accelerator regimen will help steel its participants for the rigors they will face and create a host of new employers for the region.


2016 VVM Accelerator Finalists (in alphabetical order)

AnyCafé: Developer of hot beverage solutions for the future, including the Travel Brewer
Celia Grace: Fair-trade, ethical wedding dresses that give back and empower women around the world
DaVinci Arms: Designer and manufacturer of firearms suppressors and accessories for mission-critical applications
Homebody Holistics: Maker of all-natural, hand-crafted, herbal cleaning solutions using no harsh chemicals or additives
iRollie: Niche-market phone-case manufacturer and online retailer featuring the rolling tray phone case
Livingua: An app that connects travelers to locals who know the language and culture wherever and whenever they want
Name Net Worth: Connective platform that leverages trusted relationships to measure and strengthen a user’s personal and professional networks
Need/Done Inc.: Instant help for kids at home from people your parent network trusts
Prophit Insight: Software company that helps healthcare providers identify and acquire unique sources of physician referrals
Scout Curated Wears: Designer, curator, and producer of thoughtful women’s accessories
Sumu: Works with property managers and landlords to post fee-free apartments to help users find their next home
Treaty: Nanotechnology company whose flagship product is FogKicker, a biodegradable anti-fog solution made from nanocellulose


Getting Down to Business

“Joe’s the man.”

That opinion was expressed loudly by someone in the conference room at VVM headquarters in Tower Square — exactly whom wasn’t entirely clear to BusinessWest — but there were several heads nodding at the suggestion.

‘Joe’ is the aforementioned Joe Salvador, and the commentary about him was not simply in reference to his suppressor concept — although that’s part of it. It’s clear that, over the past four months, he’s been able to help several of his cohorts, through everything from valuable connections to words of wisdom.

“Joe has put me in touch with someone I’m courting to be an advisor,” said Skypek. “And I know a lot of that has happened across the board; there’s a nice community of people here who are all in this together.”

Joe Salvador

Joe Salvador says the accelerator process has helped him better articulate his suppressor concept and identify target audiences.

Such reflections cut right to the chase when it comes to explaining the accelerator and its inherent value — to those taking part and the region as a whole. Indeed, while the 36 participants are competing against each other for bigger shares of the $250,000 in prize money that will be awarded at the Accelerator Awards on May 26 — everyone will get at least $1,000, and the top prize last year was $35,000 — they are, as Skypek said, in this together.

‘This,’ specifically, being the struggle — because that’s exactly what it is — to turn an idea into a viable business. So, in many ways, the accelerator is a type of support network.

The cohort members are in various stages of development — Missildine and Fisher-DeWitt, as mentioned, were already in business, while those at AnyCafé entered the program with simply a concept — but they all have the common goal of accelerating their progression.

The program they were chosen to be part of helps in that regard in several ways, from rugged weekend boot camps focusing on specific aspects of business management to back-and-forth between participants, to interaction with mentors who can help the entrepreneurs with the issues right in front of them while also assisting them with seeing around the corner and anticipating what will come next.

Much of this support could be described as a form of tough love, or challenging the participants, said Missildine, among others, noting that friends and family members, while they mean well, will often tell entrepreneurs what they think they want to hear.

“Here, you’re confronted on your assumptions, and you have to essentially prove things,” she explained. “And that’s important, because as an entrepreneur, you don’t always have someone pushing back on you regarding the assumptions you make about your business.”

Salvador said the various efforts to challenge his team to identify a market for its product and outline a course for moving forward have certainly helped in the progression of DaVinci Arms, which he described as a spinoff from Wilbraham-based FloDesign, which has developed noise-suppression equipment for several applications, including the military.

“When we started this, we had a really strong product that we had developed, but we really didn’t have the business side locked down — you had two engineers running the company,” he explained. “Through VVM, we’ve been able to gain a laser focus on every aspect of what was needed to grow our startup.

“We needed to have our financials really well-addressed, what our customers and market segment were, how we were going to engage that customer segment, what we were looking at for funding, how we were going to raise that funding, and much more,” he went on. “Basically, all the minutiae that builds up the business, that’s what we needed help with: the details of financing, marketing, and sales, all coming together.”

Dr. Alex Louizos

Dr. Alex Louizos credits the accelerator with helping him create more effective presentations for his software concept.

Through all of that, VVM and its accelerator program helped DaVinci hone its presentation and target it to a specific audience, he explained, adding that, before, the team was giving highly technical presentations that effectively went over the collective heads in the audience.

“At the start, I knew that suppressors were selling like crazy, but I didn’t know who they were selling to,” he explained, adding that, through the accelerator experience, the venture has gained key contacts, identified its primary audiences, and drawn a road map for moving forward, starting with product demonstrations and putting the suppressors in the hands of distributors in gun-friendly states like Florida, Texas, and Utah.

Missildine said the accelerator process has also helped her with the audience-identification process and other aspects of her business. She’s grateful for the help, but wishes it had come earlier; if it did, she might have done some things differently.

“I’m a lifelong entrepreneur, and I’m extremely impulsive,” she explained. “I opened the doors to my business in the second month of the accelerator, and already see what I would have done differently if I had gone through the whole experience prior to launch.”

Elaborating, she said she would have shopped, and negotiated, more effectively for a space for the co-working venture — she joked that she has the highest overhead of any venture in the Valley — and she would have expanded her team and not tried to do everything herself.

Through the experience, though, she’s proven what she’s believed all along — that her concept is scalable. And along the way, she’s found “camaraderie and community” on a scale she couldn’t have imagined.

“The accelerator plugs you into so many more resources than the homework that you do,” she explained. “By going through this, I feel that my company’s in a much better place.”

In Good Company

Louizos feels much the same way about his venture, which centers around using artificial intelligence — what he calls “smart software” — that empowers doctors to diagnose patients more quickly and also enables hospitals to analyze data in a way that saves both time and money. He credits the accelerator experience with helping him sharpen his business focus and better articulate complex subject matter.

“When I started the accelerator, I couldn’t describe what I was doing in a way that a 5-year-old would understand,” he noted. “I received lots of critical feedback in a way that helped me explain my idea in a way that makes sense to everyone and also creates some enthusiasm about it.”

Summing up the experience, he said it helped him identify and understand the weakest aspect of his business — because, as the saying goes, it’s only as strong as that point — and improve upon it.

Meanwhile, the team at AnyCafé didn’t exactly have a business when this accelerator session started. Instead, they had a concept, and a bold one at that — to bring to the market a device that would brew a single cup of coffee anywhere the consumer chooses.

The key to this concept — and what has apparently kept others from bringing something like it to store shelves — is battery technology that fuels the heater in the thermos-like device, team members noted, adding that they have perfected this technology and are ready to scale up this operation.

But the science was and is only a part of the equation, as the accelerator experience has shown them.

“We didn’t have much entrepreneurial experience, but we knew we wanted to do this,” said Urciuoli. “Over the past four months, VVM has taught us the way you have to think to succeed as a startup company; they’ve given us the spirit and the knowledge to go out and create our product and a plan to get it to the market and millions of individuals.”

Logan Carlson, another of the AnyCafé partners, agreed, and, echoing Salvador, said the accelerator experience has provided insight not available in the college classroom — especially the engineering classroom.

Tom Skypeck

Tom Skypeck was one of many who used the term ‘community’ to describe the 36 accelerator participants.

“It’s been a tremendous teaching experience,” he said. “Our knowledge has increased exponentially, just because of all the amazing people who are here.”

Maggu has been part of this teaching experience from many sides — she was a venture capitalist “in another life,” as she put it, and has been involved with VVM as a mentor. Now in the role of entrepreneur, she understands, even more than she did before, the importance of connections and learning from others going through similar experiences.

The accelerator process has given her both. Indeed, through her involvement with the program and connections made, she’s been able to forge a partnership with Fitness Together, one of several health clubs she works with to help individuals lose weight by eating better.

And she’s also learned by listening to and interacting with the other 35 participants.

“It’s been great to be part of this tremendous community,” she said, “where everyone you know is going through the same phases that you are.”

Like Maggu, Fischer-DeWitt said the prospect of starting a business can be very isolating. She then added another adjective: scary.

Things are somewhat less so than four months ago, she said, making frequent use of the words ‘network’ and ‘community,’ as so many others did, to describe what VVM, and especially the accelerator, creates.

“The connections have been amazing,” she said, adding that her business is growing rapidly — she’s now in 130 stores and has sales representatives in more than 20 states — and her experience in the accelerator will help her manage that growth and continue the expansion process in a smart fashion, literally and also figuratively.

Only the Lonely

The four AnyCafé partners now have matching dark brown golf shirts with their company’s logo. They had them on as they made their final presentation that Friday evening.

But they have much more than this wardrobe option, thanks to the accelerator. They have, as Urciuoli, said, much more of an ability to think as businesspeople, and not simply engineers with an idea.

Their learning curve, similar to that of other participants, but also unique in some ways, is what the creators of the accelerator program had in mind when they conceptualized it.

That, and making entrepreneurship just a little less lonely.

And in that mission, they have succeeded beyond all expectations.

George O’Brien can be reached at [email protected]

Cover Story Restaurants Sections

Plenty to Chew On

This Year’s Restaurant Guide Reflects a Diverse Dining Scene

RestaurantGuideSecDPBy all accounts, restaurant are flourishing across Western Mass., a region that offers nearly endless choices when it comes to cuisine, atmosphere, price range … you name it. For this special section, the 2016 Restaurant Guide, we venture to three establishments — with calling cards ranging from solar-brewed beer to classic French cuisine to singing servers — that clearly reflect that variety. Bon appetit!

Restaurants Sections

Gourmand’s Delight

Paul Hathaway

Paul Hathaway takes pride in creating unique dishes that feature produce from local farms.

Chez Albert is no ordinary French restaurant. But then, Paul Hathaway, who opened the award-winning bistro in Amherst after moving to Western Mass. from Boston 11 years ago, is far from an ordinary chef.

The self-taught food connoisseur and culinary artist makes everything in his restaurant from scratch and has carefully cultivated relationships with local farmers who provide him with their freshest seasonal produce. As a result, the menu changes at least six times a year, although seasonal dishes do accompany staples that customers choose repeatedly at the popular eatery nestled downtown on North Pleasant Street.

“We make our own pickles, grind our own beef, cure our own hams, make all of our desserts from scratch, and stay away from fillers and preservatives,” Hathaway told BusinessWest. “A lot of focus is placed on presentation. People eat with their eyes first, so we try to make things appetizing visually and by using flavor. We focus on utilizing local ingredients to the utmost in unique ways and pickle, cure, or preserve them so the colors or flavors pop in different dishes.

“Many people think French food is fancy, but they don’t realize it’s about using basic techniques,” he went on. “It’s a low, slow style of cooking that allows you to get the best flavor out of whatever you cook.”

Although the menu’s offerings rival dishes in restaurants known for fine dining — current seasonal plates include crab and smoked trout galette with spicy rouille, rabbit ragout with a farm cheese pierogi, and entrées such as pork confit with creamy polenta and a sweet glaze — the mood at Chez Albert was designed to be intimate, yet informal.

“We offer a relaxed, elegant atmosphere which is not stuffy; service is delivered with a smile, and we are always looking for ways to make people happy and get them to try new dishes such as rabbit or oxtail,” Hathaway said, adding they also serve sandwiches and burgers for those with less-adventurous palates.

Amy Paul

Amy Paul says Chez Albert will begin offering wine dinners this summer, which will pair fine wines with foods from different cultures that could range from Vietnamese to Thai or North African.

His wife, Amy Paul, who runs the front end of the bistro and is its wine connoisseur, says music played during lunch and dinner ranges from soul to funk to jazz, which helps create a party-like atmosphere, especially on weekends, in the specially designed eatery with soft lighting that emanates from copper fixtures designed by a local artist.

Frequent patrons include professors from area colleges, as well as people from the neighborhood who sometimes have lunch and dinner at the bistro the same day.

The restaurant seats 48, with 20 additional seats on the patio, where lush flowering plants thrive during the summer. Events at Chez Albert range from business dinners to birthdays and rehearsal dinners, and reservations are suggested as the mainstay bistro is a popular spot and has earned accolades; it was feted with Trip Advisor’s 2015 Certificate of Excellence and named Best in the Valley by a Valley Advocate reader’s poll last year.

Honed Talents

Hathaway loved food as a child, enjoyed baking, and looked forward to holiday dinners with family and friends that featured Italian, Polish, Irish, and other ethnic cuisine.

His culinary career began when he got a job at Seaside Restaurant at Faneuil Hall in Boston during his teenage years. But he didn’t become passionate about cooking until he left that eatery and went to work for Davio’s Italian Steakhouse in Cambridge.

At that point, he began to work his way up the ladder and hone his skills in some of the Hub’s best restaurants. “I had a real thirst and drive to learn new techniques and got my chops under some fine Boston chefs,” Hathaway recalled, explaining that he honed his skills under celebrity chef Todd English, James Beard Award-winning chef Jody Adams, and chef-owner Paul O’Connell of Chez Henri in Boston.

Hathaway became a chef at Pomodoro in the city’s North End, then co-owned Washington Square Tavern before he moved to Western Mass. and opened Chez Albert.

“French food has always been farm-to-table, and there are so many local purveyors and farmers here that people sometimes take them for granted. But I was young, ambitious, and excited about the opportunity that exists in Amherst and was inspired to do something in the European style,” he said, adding that he initially opened Chez Albert on 27 South Pleasant St. in a former bank that screamed ‘old French bistro,’ because it had high ceilings, marble floors, and a feeling frequently found in Paris eateries where people count on seeing friends and enjoying good food.

After the bistro became established, Paul was introduced to Hathaway through a friend. She began working for him, and they fell in love, got married, and had a daughter, followed by twin boys.

Paul’s need to focus on the children meant she had to curtail her hours at the bistro, but it continued to flourish, and four years ago when the lease ran out, the couple decided to move Chez Albert to its current location at 178 North Pleasant St.

The new location doubled their space; it took a major renovation to get it the way they wanted, and they often worked late at night. Great attention was paid to detail, and Hathaway hired local artists to design unique copper light fixtures, paint a mural on the bar, and create custom woodwork and cushioned seats throughout much of the interior.

However, his food has always been the biggest draw, and bar manager Michelle Kacich says patrons appreciate the fact that the menu offers French dishes that can be difficult to find locally, such as the popular appetizer pate de foie and the equally popular entrée pork confit. Although the menu does change with the seasons, some items are served throughout the year, such as escargot and Chez salad, made from local field greens, French green beans, dried cherries, shaved red onions, and crispy duck comfit tossed in a champagne vinaigrette and topped with shaved, hard-boiled eggs and croutons.

Hathaway keeps his focus on farm-to-table cooking, but it can be difficult during the winter, so he makes exceptions. But robust soups and other dishes that include a variety of root vegetables have become mainstays, and with the exception of daily specials, the menu doesn’t undergo much change until early March when spring brings freshly picked arugula, spinach, and radishes to the table.

Some patrons enjoy eating at the bar where they watch soccer and other sports on the flat-screen TV. The cocktail menu features signature drinks created by Kacich, and whenever she gets requests, she makes customized libations to suit palates that prefer sweet, savory, sour, or bitter tastes. Customer favorites include a pear ginger martini and a ‘honey bee,’ which is made from cardamom-infused bourbon, citrus, honey, and bitters.

Changing Tastes

Chez Albert

Chez Albert’s offerings have expanded over the years beyond French cuisine to encompass Asian, Italian, Mediterranean, and Middle Eastern influences.

Hathaway believes it’s important for businesses to evolve, and will make changes this summer that may include new artwork.

“We’re not erasing the old, but improving what we have built on,” he noted. “Every business needs to adapt and evolve over time.”

Prix fixe wine dinners that pair wines with foods from different cultures will be offered during the summer, which is a time when business tends to slow down. Since a similar dinner that features five to seven courses is sold out every New Year’s Eve, Paul expects them to be popular.

“My husband has a following, and people get excited when he cooks something other than French,” she told BusinessWest, explaining that, over the years, the menu has grown to include dishes with Asian, Italian, Mediterranean, and Middle Eastern influences. The wine list has also expanded; in addition to French, there are Spanish, Italian, and American wines, with more than 10 varieties served by the glass.

Customers appreciate being served by Emmanuel Proust, who comes from France and has worked at Chez Albert since it opened. Paul says many see him as the face of the restaurant, so they had a painting commissioned of him dressed as Napoleon that hangs above a cozy niche of copper-topped tables.

“We’re a playful group of people, and we do our best to make people feel like family,” she noted on a recent evening, as customers began filtering in, the music picked up, and the bistro came to life.

Restaurants Sections

Singing for Your Supper

Tony Serafino, with his business partner, Dawn Doyle

Tony Serafino, with his business partner, Dawn Doyle, says he wanted to create a destination, not just a restaurant.

As a 30-year veteran of the restaurant industry, Tony Serafino wasn’t interested in just another eatery when he considered opening the Grill at the Boulevard.

That’s why diners enjoying a dinner of pasta, steak, or any number of other options on a Thursday, Friday, or Saturday night are treated to the spectacle of a server — or several — making their way to the front of this cozy establishment on Page Boulevard in Springfield, picking up a microphone, and belting out a few standards.

“When I opened this business, I wanted to try to recreate the Copa on a much smaller scale,” he said, referring to the Copacabana, the famed New York nightclub known through the decades for its array of live entertainment.

“I had visions of waiters like in Goodfellas, leading people through the crowd and sitting them in front while Frankie Valli was singing — not that we have Frankie Valli, but you get the idea. I wanted to give it that extra thing needed to make this location a destination. We weren’t going to survive off neighborhood business alone — the volume just isn’t there. To bring people to us, to become a destination point, we needed something different.”

The Grill’s success since he and his business partner, Dawn Doyle, opened on Super Bowl weekend in February testifies to the appeal of the ‘singing servers,’ as they’re known, but also to a varied lunch and dinner menu made from scratch. “Everyone says the food is the greatest,” said Serafino, who’s also the executive chef. “That’s one thing that’s really helped build us and kept us going.”

Serafino’s previous executive-chef positions included stints at restaurants owned by long-time friend Jim Efantis, who also owns the building that now houses the Grill and an adjoining bar, Rory Fitzgerald’s. The space next to the bar had been vacant for several months, and, truth be told, it needed plenty of work. But he saw some potential.

“I looked at the space and thought it could be a decent lunch, dinner, and breakfast space,” he told BusinessWest, noting that breakfast is currently served on Sundays only, but that could change as CRRC Rail Corp., the Chinese rail-car manufacturer establishing its North American headquarters in Springfield, builds its factory across the street on Page Boulevard, intending to employ several hundred people.

“It’s a neighborhood bar, and the building is the oldest established boarding house in the city of Springfield,” he noted. “I was intrigued by what was going on across the street, and figured we’ll have a few months to get our feet wet.”

Vintage Sounds

The walls of the Grill are adorned with striking, hand-drawn portraits of mid-century musical icons, from Frank Sinatra to Patsy Cline to Louis Armstrong, a visual accompaniment to the music patrons will hear.

“One thing I’ve always wanted to do in my career was to create a small, Copacabana-type atmosphere, with singing waiters,” Serafino said. “And it’s really starting to come to fruition. The customers are having a ball. We try to keep it to the ’30s and ’40s musical theme, but if the crowd wants to hear something from Grease so they can all sing, we can do that too.”

So far, the concept has been a winner, he added. “People keep coming back, and we’re always seeing new faces, too.”

He said the development of the rail-car facility could usher in a weekday breakfast menu, but he wants to keep changes to a minimum at first. “I’ve been doing this for almost 30 years, and you can’t have rabbit ears when people say, ‘do this’ or ‘do that.’ You have to stick to your business model and get it working before you start adding on.”

The walls of the Grill at the Boulevard

The walls of the Grill at the Boulevard are decorated with drawings of some of the musicians patrons might hear covered by the ‘singing servers.’

That lunch and dinner menu, which he characterizes as ‘upscale American bistro’ food, features pasta selections like tortellini alfredo and buffalo mac and cheese, beef dishes like New England pot roast and short ribs, and other options ranging from chicken francaise and chicken marsala to pork milanese — and, of course, daily specials.

“We are a scratch kitchen; everything from the bread on up is made right here,” Serafino told BusinessWest, adding that the menu, which features about 20 entrees and a dozen appetizers, is complemented by at least three specials a night.

“At any given time, it could be blackened New York strip, blackened Delmonico with gorgonzola fondue … the risotto here — and I’m going to toot my own horn, because I can — is the best you’ve ever had, and my customers will tell you that.

“We’re also very big on plate presentation,” he went on. “A lot of these kids [servers], they’re young and had to be trained in these little things that the customers appreciate. But we’re all about having fun with good food and good friends at a blue-collar price.”

The three nights a week when the servers sing are the most popular, he admitted. When the small house is packed and the music is playing, Serafino noted, the festive atmosphere gets contagious. “All these people have no idea who each other are, but as they’re walking out, they’re shaking hands like they’re best friends. They all get into it, and they have a ball.”

Next Steps

Those images are gratifying to Serafino, who believes his goal of establishing a destination restaurant on Page Boulevard — and maybe other regional locations — is a viable one.

“It’s doing well. I think we’re going to outgrow the place,” he said, adding that one expansion option in the future would be to keep the ‘Grill at’ name with each new establishment, as in Grill at Main Street or Grill at Forest Park, or wherever he might move the concept.

He admits some people are still getting accustomed to that concept, and his vision for the bistro menu. One woman became upset — and left — when the sides for her steak dinner didn’t include a baked potato, insisting that the Grill is a steakhouse, and steakhouses serve baked potatoes.

Fortunately, most patrons are happy that Serafino is following his own muse.

“Some people will try to label you as a specific kind of restaurant,” he said. “All I know is, a lot of people really enjoy it.”

Joseph Bednar can be reached at [email protected]

Education Sections
Joan Kagan

Joan Kagan, Square One president and CEO

For more than 130 years, Square One has met the challenge of providing quality early-childhood education, thus serving not only young people, but also their families and the community. Today, as the importance of such education becomes ever more apparent, the challenges to providing it continue to mount. Square One is trying to meet those challenges through vital connections to a host of constituencies.

By Sarah Leete Tsitso

When a water main broke and created a massive sinkhole in the middle of downtown Springfield two weeks ago, Square One President and CEO Joan Kagan could empathize with those who were displaced.

She has seen more than her fair share of disasters and led her team back from the brink. In June 2011, a tornado tore through Square One. Eighteen months later, another of its buildings was destroyed by a gas explosion downtown. Even now, the view from the Square One administrative offices on Main Street is obscured by bulldozers, dirt piles, and orange fencing that are all part of MGM’s massive construction project.

Through — or despite — it all, this 133-year-old nonprofit organization continues to thrive, serving 700 children and their families each day, even in the face of adversity. When the tornado hit on a Wednesday evening, the agency reopened on Monday morning and had space for every single child in the program. After the gas explosion, it got tougher; the team was weary from living in crisis mode and struggling to find the energy to regroup and rebuild. Still, despite the loss of two sites, it had to turn away only 17 children, helping those families find other programs that met their needs.

“The key to the survival of Square One is our adaptability and responsiveness to the needs of the community,” said Kagan. “We have a great, committed staff and team, a board that is willing to take occasional leaps of faith, and a caring community.”

To further strengthen the organization, Kagan and the board of directors recently made a bold decision to expand the resource development team. She hired Kristine Allard in July as vice president of development, then added Dawn DiStefano in January to serve as director of grant development.

Together with Kagan, this experienced team is already making an impact in raising funds and awareness.

Building a Solid Foundation

Square One’s mission is to ensure that all children and families have the opportunity to succeed at school, at work, and in life by providing educational programs, family-support services, health and fitness resources, and a voice in the community. At the core of everything it does is a belief, confirmed by research, that children who begin learning early become better learners for life.

Programs at Square One include center-based child care; preschool and kindergarten; home-based child care in 40 locations throughout the region; after-school, weekend, and summer programming for children living in homeless shelters; fitness and nutrition initiatives; job-skills training for parents; parent education for incarcerated and post-incarcerated parents; supervised visitation; peer support groups for victims and survivors of domestic violence and parents recovering from addiction; and family literacy programs.

Kristine Allard

Kristine Allard, vice president of Development for Square One, says the agency hopes to build support by creating connections.

Taking a holistic, whole-family approach to early-childhood education ensures that the needs of the child are met, with a belief that family success contributes to educational success. As science and research have expanded to show the importance of early-childhood education, the demand for highly qualified teachers has risen dramatically over the past couple of decades. Unfortunately, salaries for these teachers have not kept pace, which presents a near-constant issue for organizations like Square One.

Kagan said early-childhood education has been a focus in terms of curriculum development and resources; however, there is still a lot of work to do in ensuring that programs can attract — and retain — energetic, committed, qualified teachers to lead these classrooms and undertake the important work happening inside.

For many years, early-childhood education was called nursery school, and was focused on keeping children safe and entertained while their parents were at work. Now, these programs are geared toward preparing children for public school, making sure they are ready to learn and interact with their peers when they enter kindergarten.

As this evolution progressed, the need for trained and educated teachers expanded. But supply has not kept up with demand, particularly since jobs in early-childhood education have notoriously low pay rates. Kagan said it is increasingly difficult to find and keep these teachers. As their level of education and training increase, they often leave to take better-paying jobs in the public school system.

Because Square One mostly serves at-risk children and families, Kagan and Allard stressed the need for teachers and others who can meet the unique needs of this population. Of the 700 children served each day, only four are privately paid. The others receive some sort of subsidy that enables them to access services.

Many of Square One’s children have at least one parent who is incarcerated. Others are involved with the Department of Children and Families, are homeless, have at least one parent in recovery, or have a teen parent. With this wide array of needs, Square One employs social workers, therapists, and others who can provide support services to the children and their families.

Many of these family issues have an impact on education, as well as the children’s social and emotional growth. If a child is hungry or malnourished, it affects that child’s ability to focus in school. If a child has a toothache, he or she may not be as cooperative and open to learning.

Kagan noted that 85% of brain development occurs between birth and age 5; if a child does not have a solid foundation, he or she will fall behind, resulting in lifelong implications for future success. To give a strong start to as many children as possible, Square One has partnered with the YMCA, Head Start, and the Springfield School Department on a pilot program geared toward providing free early education to 4-year-olds who had never before participated in a formal program. The school department, which received a four-year grant from the state, provides coaches who work with the teachers at Square One to ensure that the curriculum aligns with state standards.

“We realized there is a large pool of children entering kindergarten who have had no access to formal child care or preschool, so those children were entering kindergarten completely unprepared for it,” said Allard. “This means they are already way behind their peers, even when it comes to basics like how to stand in line or take instructions from a teacher.”

The program launched in September, with 60 children in three classrooms participating at Square One. Kagan reports that, while there have been challenges, the children’s growth has been remarkable.

If You Fund It, They Will Learn

Funding for pilot programs like the one at Square One is important, but only scratches the surface of the organization’s true financial needs. Kagan spends a considerable amount of time lobbying legislators at the state level to increase funding for education programs.

While she understands there is only so much money to go around, and plenty of worthwhile causes looking for a piece of the pie, she believes access to early-childhood education is crucial to the growth and development of society as a whole. She and others in the field have spent years advocating for adequate funding to cover the cost of doing business, which includes paying teachers a living wage and providing exceptional classroom experiences.

At Square One, the annual cost to provide high-quality early education and care is $15,000 per child. The state reimburses $9,000 of that cost, leaving a $6,000 gap for each child, every year.

“The state has to understand that this is really about getting children off to a good start,” she said. “We want them to succeed in school, graduate, go to college or vocational training, and become productive members of society. We also need the state and other stakeholders to understand the savings involved; when you invest in early education, the research has shown that there are significant savings down the road in costs associated with social welfare, criminal justice, and special-needs programs.”

Financial limitations have resulted in fewer programs offering these services to children statewide, and fewer seats in the remaining classrooms. In recent years, the number of available spots for those seeking early-childhood education in Massachusetts has shrunk by 3,000. This reduction in capacity is due to several factors, including the difficulty finding teachers and ever-increasing state regulations. If programs cannot find staff and cannot comply with state licensing requirements around the quality of the teachers they do find, they are closing their doors. It’s a simple business problem — it is not possible to operate without quality staff and enough money to pay the bills. When these centers close, it is the children who suffer.

Square One

At the core of everything Square One does is a belief, confirmed by research, that children who begin learning early become better learners for life.

If a child doesn’t have access to early-education programs, they have difficulty keeping up with their peers once they enter the public schools. The struggles are academic, social, and behavioral, and are challenging to address once the ship has sailed. For many of these struggling students, Kagan noted, it’s like going to a job every day where your boss yells at you for doing it wrong, but never shows you the right way.

This is where public and private investment in early-childhood education comes into play. Advocating for increased government funding is one way to raise needed funds, but it can’t be an organization’s only revenue stream. This is where Allard and DiStefano come in.

Developing a Brand

Since joining the team almost a year ago, Allard said she has been asking a lot of pointed questions. Did people in the community know the Square One brand? Did they know about the wrap-around services provided for families? Were they aware that there is more to Square One than preschool? Had people made the mental transition from the organization’s old identity — Springfield Day Nursery — to its new one?

The team sought answers to those questions, and built its development plan around the answers. This included implementation of a new annual fund-raising campaign, more marketing, bigger special events, and expanded outreach on new grant opportunities. The equation is simple: if they can raise more money, they can serve more kids, pay higher teacher salaries, and have a greater impact on the community.

“When you look at our families and the challenges they face, it can consume you,” said Allard. “Or, you can identify a need and perhaps make a call, write a grant, make a connection in the community, and, in the end, find a solution.”

While Greater Springfield does not have a deep pool of donors, the businesses and individuals here are generous with both their time and money. However, with fierce competition for limited dollars and volunteers, nonprofits like Square One are focused on tracking results. Donors look at their contributions as investments, and want to see those investments yield dividends. Kagan and Allard believe their donors appreciate the work done by the organization and understand how it benefits the community. But there are still those who may not be familiar with Square One and its mission.

Special events are one way to help spread the word and engage new supporters. While labor-intensive and time-consuming, events are about more than making money. They are also about making friends.

“Events let us get in front of people and provide them with that personal connection to the people we serve,” said Allard. “They get to meet the people their money supports and hear their stories first-hand. It’s different coming from the person who lived it. Afterward, people walk away with a better understanding of their community.”

That awareness also gives Square One and other nonprofit organizations a platform to advocate for what they need to meet their mission. For example, Kagan cited the Kentucky Derby-themed event held on behalf of Square One on May 7 at the Colony Club. This event, she noted, provides an opportunity to talk about the early-education and family-support services the organization provides.

“From understanding comes compassion,” she said. “That’s a big part of what comes from hosting an event like this. It’s about funds, friends, and advocacy. And, of course, it’s about having fun.”

Kagan and her staff bring that philosophy directly into the classroom, promoting friendship and fun as well as education. This long-standing commitment to families and children’s education has resulted in a large, dynamic group of donors and supporters who are always willing to lend a hand. Kagan recalls how, after the tornado, when she and her team escaped with nothing more than the items in their pockets, they were setting up shop in temporary space all over the city. A local business heard about their plight and showed up on their doorstop with a big box of office supplies.

“It may not seem like a big deal, a box full of pens and notebooks, but it was a very big deal for us,” she said. “You take those things for granted until you don’t have them. We literally had nothing; we got out with our lives, but that was about it. So, for someone to think about that basic need and make their way to our door with that box? It’s just one example of how this community rallies around its friends and neighbors in need.”

Manufacturing Sections

Making a Strong Case

Joe Eckerle

Joe Eckerle, Pelican’s vice president and general manager, with one of the company’s high-end coolers.

For decades now, the names Pelican and Hardigg (which came together through a merger in 2008) have been well-known in the commercial, government, and public-safety realms, with containers used to ship everything from missile guidance systems to laboratory specimens. Now, the company — and the plant in South Deerfield that has been one of Franklin County’s largest employers for 60 years — is also making coolers, luggage, and cell-phone protectors, taking this brand places it’s never been before.

 

Joe Eckerle calls it ‘Pelican DNA.’

That’s a term — one he would use often — with roots that actually go back long before that corporate name and logo went up on the sprawling manufacturing complex in South Deerfield in 2008, and also well before Pelican products hit the market in the mid-’70s.

It refers, at least in part, to design, performance, and quality standards set more than six decades ago by James Hardigg when he started a company that would design and produce material, like foam, to protect products and, later, hard-plastic containers of all shapes and sizes.

Torrance, Calif.-based Pelican Products acquired Hardigg, its main competitor, because its standards, and culture, mirrored those set by Pelican founder Dave Parker, said Eckerle, vice president and general manager of the South Deerfield operation. And, in recent years, this international corporation has applied this collective DNA to an ever-growing roster of products that has made this brand something it really wasn’t before — a true household name.

Indeed, the name ‘Pelican,’ which was mostly known for commercial, military, and public-safety applications — its cases have protected everything from hunting rifles to missiles to parts for the Hubble telescope — is now also on cell-phone protectors, coolers, suitcases, GoPro cases, and even backpacks.

“They all have that Pelican DNA,” Eckerle said of the new products, referring not only to their hard-plastic backbones, but also to a reputation for durability — practically everything that is shipped out the door comes with a limited lifetime guarantee and is described with the adjective ‘indestructible.’

The recent efforts to expand the product line and enter new markets, such as the one for high-end coolers, is part of an ongoing effort to create more vertical integration at Pelican, said Joe Baltronis, senior vice president of Worldwide Marketing.

Joe Baltronis

Joe Baltronis says Pelican has vertically integrated its operations and entered a number of new markets in recent years.

He told BusinessWest there are now separate divisions devoted to the commercial/government, ‘BioThermal,’ and consumer components of the company’s portfolio of products, with all three (and especially the consumer side) seeing impressive growth in recent years, triggered in large part by the specific focus — and expertise — brought to those divisions.

“Pelican was very much a matrix organization … everybody worked on everything,” he explained. “We realized while getting into the consumer world, especially, when we had been so entrenched in that commercial/government world, that we needed new expertise, we needed people who understood consumer retail cycles, we needed people that understood the variances of the various markets we were going after.”

This vertical integration and penetration into new markets has spurred a roughly 10% increase in the workforce in South Deerfield, said Eckerle, to about 400 people, 300 of them in manufacturing jobs.

But innovation certainly hasn’t been limited to new-product development, said Baltronis, who took a quick break from his conversation with BusinessWest to retrieve one of six sizes of protective cases now bearing the brand name ‘Pelican Air.’

“This represents a significant breakthrough — it’s an innovation statement,” he noted, while explaining that the case he was holding was roughly 40% lighter than its predecessor of the same dimensions.

Pelican Air went on the market just a few weeks ago, he said, joking that he believes a good deal of the sales to date have been to competitors bent on reverse engineering these cases to figure out how all that weight was taken out.

When pressed by BusinessWest on that subject, he was understandably shy with specifics, but did offer some generalities.

“Through our engineering efforts, we’ve been able to take a significant amount of weight out of the case, not only in the manufacturing process, the molding, but also with the components, where we’ve been able to do things like honeycombing, coring, and other processes,” he explained, adding that part of the equation is the material that goes into the mold, which is proprietary.

“It’s all top-secret,” Eckerle noted with a laugh, adding that it is certainly not a secret that the company, now with sales offices on four continents, is looking to take the Pelican and Hardigg brands to places they’ve never been — in every sense of that phrase.

For this issue and its focus on manufacturing, BusinessWest talked at length with Eckerle and Baltronis to get an in-depth look at the many forms of progress that have taken place at this Franklin County stalwart, and about all that goes into that term ‘Pelican DNA.’

A Different Mold

While the Pelican name is not always visible to moviegoers — although sometimes it stands out — there’s no debating that this company’s products have logged considerable time on the big screen (as well as the small screen) in recent years.

Indeed, its containers were omnipresent in The Martian, and made several appearances in the latest Star Wars installment. Products have appeared in some of the Iron Man movies — Tony Stark keeps his arc reactor in a case made by Pelican — and those with sharp eyes could also spot them in episodes of Alone and Dexter, among many other shows.

“Any military movie where there are cases in the background — that’s us,” said Eckerle. “We make for great background material.”

But while the company is making its presence known on Hollywood production lots, that’s not exactly one of the specific goals put down in a broad-based, constantly changing business plan — although such exposure certainly helps. Instead, the primary mission is to make that name ‘Pelican’ more and better known to a host of constituencies, including home and business owners, by putting it on more of the products they use.

It already resonates with a number of groups — from hunters and fishermen who walk the aisles at Cabela’s or Bass Pro Shops, to police and fire departments in most every community in the country (the company makes everything from the flashlights officers carry to the cases used to hold materials used to train bomb- and drug-sniffing dogs), to major defense contractors and the small shops supplying them with parts.

The company has done well meeting the specific needs of these consumer groups, enough it to make the global leader in high-performance protective cases. But in recent years, it has recognized opportunities to put that Pelican DNA into a host of new products, said Eckerle, and it is seizing those opportunities and gaining new visibility in the process.

“One of the big changes seen over the past five years is that you can actually walk into a store and see our products,” he explained. “Before, you would have gone to a dealer or gone online; now, you can walk into Dick’s and see our coolers.”

Before elaborating on the present and future, though, we first need to take a look back to understand how we arrived at this point.

Our story begins with James Hardigg, an aerospace engineer noted for his work to create what’s known as the cushion curve, which, as that name suggests, involves determining how much cushioning is needed to keep a product safe during transport.

He started a company that was initially focused on manufacturing protective materials, said Baltronis, adding that the industry term ‘cushioning’ goes well beyond foam, and extends to cradling systems and what amount to shock absorbers. It was years later that the company directed much of its focus to cases.

“Mr. Hardigg used to say that the only real purpose of the case is to protect the foam; the purpose of the foam is to protect the product,” he said, adding that, nonetheless, by the late ’60s or early ’70s, the company was far better known for those cases.

Indeed, Hardigg became the industry leader in a process known as roto molding, or rotational molding, whereby a heated hollow mold is filled with a material, in this case plastic, and is then slowly rotated, causing the softened material to disperse and stick to the walls of the mold.

Pelican Air

Pelican Air makes what the company calls an “innovation statement,” and represents a key improvement to a core product.

Over the years, the Hardigg name was attached to a growing number of products, some manufactured in large quantities, but many of them custom-built for the specific customers. Cases built by the company, some as large as a room, were designed and built to protect everything from hunting rifles to cameras; from parts for the Apache helicopter to delicate medical instruments.

Meanwhile, a continent away, in Torrance, just south of Los Angeles, the next compelling chapter in this story was unfolding.

Dave Parker, an avid scuba diver, recognized the need for rugged flashlights and cases that wouldn’t leak, so he and his wife, Arlene, started a company that would manufacture one in his garage.

Named Pelican Products, this venture would soon move on from the SABRELITE flashlight to waterproof first-aid kits. Dissatisfied with the quality of the work turned out by a contract manufacturer assigned to make the cases, Parker decided to produce them himself.

The company would go on to expand its line to include a host of protective cases and other products such as industrial dive lights, said Eckerle, and become an industry leader in injection molding.

In 2004, the company was acquired by the private-equity firm Behrman Capital, and four years later, it would effectively double in size through the acquisition of chief rival Hardigg, making it the largest manufacturer of equipment-protection cases in the world.

Cold-case Files

In recent years, the company has taken the logical step of introducing consumer products imbued with the same standards of quality and durability, said Baltronis, who initiated this line of conversation by digging into his pocket, grabbing his cell phone, and proudly displaying its back side, which displayed the name ‘Pelican.’

It’s getting easier for consumers to duplicate that maneuver, he told BusinessWest, adding that the company now makes its Voyager cases for Samsung Galaxy S7 and S7 Edge, as well as a host of iPhones.

“This is a rugged, high-end protector — that’s the segment we’re in; it’s built to last,” he said of the one in his pocket, adding that this same philosophy and DNA (there’s that term yet again) is being applied to a host of new products, which bodes well for the company and the South Deerfield manufacturing facility.

As Eckerle (alongside Baltronis and Les Rhodes, facilities manager for the operation) offered BusinessWest a tour of that plant, he stopped for several moments in the large area now dedicated to the production of the company’s Elite coolers.

While pausing at one of the 30-quart models being readied for shipping, he turned his body in several different directions to point out the many different sizes and shapes now being produced, all the way up to 250 quarts, a popular model with commercial fishermen.

He then pointed to the wheels on one of the models.

“That’s something we do that no one else does,” he said proudly, adding a quick ‘to the best of my knowledge’ in acknowledgment of a market where things can change quickly.

The wheels on the coolers — those products are also certified ‘bear resistant’ by the Interagency Grizzly Bear Committee — constitute just one example of how the company doesn’t want to simply be in a market, he explained: it wants to be a leader and an innovator in that specific market.

The South Deerfield plant

The South Deerfield plant remains a world leader in the process known as roto molding, or rotational molding.

Consider this language from the ‘cooler’ section of the company’s website: ‘We hold ourselves to a higher criteria than other cooler makers,” it states. “From the latches to the freezer-grade seal to the toughest handles in the business, every part is engineered to our extreme durability and performance standards.”

There is similar verbiage in the description of luggage, cell-phone protectors, and backpacks (which are assembled overseas and feature crushproof, watertight laptop and tablet compartments).

But while new-product development has been the primary focus within the business plan in recent years, innovation involving what would be considered the company’s traditional, or core, product lines is also a big part of the equation, especially as competitors have encroached on that territory and taken market share by cherry-picking popular models to emulate, said Baltronis.

Pelican Air is a prime example of such movement. Marketed using catchphrases such as ‘floats like a butterfly, protects like a Pelican,’ the lighter protective cases represent, as he said, an innovation statement, and an answer to perhaps the only major concern voiced about Pelican products over the years: weight.

“We’ve launched a number of new products on the consumer side in recent years, with the cases on the core side taking somewhat of a backseat,” he explained. “As we started to look at encroachment, we brought our gaze back to the core products — and it wasn’t just ‘let’s come out with a few new sizes or form factors,’ it’s ‘what can we fix?’ And that’s what we feel we’re doing here.”

Case in Point

Baltronis told BusinessWest that the Hardigg name lives on today because it resonates across many industry sectors  — although the containers sent out of the Deerfield plant are co-branded ‘Hardigg’ and ‘Pelican.’

That’s fitting because the two iconic names in this increasingly competitive industry share the same standards — the same DNA, if you will.

And that DNA is giving birth to not only new product lines, but new product innovations that will take those names from Mars (well, at least in the movies) to the kitchen closet to the cell phone in your pocket.

This would seem to herald more growth and vitality for that plant built by James Hardigg all those years ago, one that continues to break the mold in more ways than one.

George O’Brien can be reached at [email protected]

Education Sections

New-school Thinking

Carlos Santiago says it would be one of those proverbial ‘good problems to have.’

He was referring to the possibility that so many individuals will seek to take part in the Commonwealth Commitment program — an ambitious, first-of-its kind initiative designed to incentivize more people to enter college and complete their degree — that there are potential logistical and financial challenges for the state’s four-year public colleges and universities.

Carlos Santiago

Carlos Santiago

Santiago, the Commonwealth’s commissioner of Higher Education, stopped short of predicting that would actually happen. But he didn’t hesitate to say he expected this program to address a number of concerns facing the state, its institutions of higher learning, and families faced with the daunting task of paying for a college education.

These include smaller high-school graduating classes, a demographic phenomenon that is certainly effecting recent enrollment, especially at the 15 community colleges; still-problematic graduation rates, or ‘completion rates,’ at the public schools; the spiraling cost of college, which is keeping many from entering or finishing a degree program; and, last but not least, a serious skills gap facing businesses in virtually every sector of the economy.

Commonwealth Commitment was blueprinted with all that as the backdrop, said Santiago, adding that he believes it can brighten each of those pictures.

“We think this is the right message at the right time,” he said, while acknowledging there are risks for the four-year colleges due to the financial incentives offered to participants. “The Commonwealth needs more people to enter into our institutions, and for more students to graduate with less loan burden. This is the right message.”

Here’s how it works: Students will begin their studies at one of the community colleges, enrolling in one of the 24 Commonwealth Commitment/Mass Transfer Pathways programs that will roll out this fall. That list includes (for September) biology, chemistry, economics, psychology, and history, and (starting in the fall of 2017) early childhood education, computer science, criminal justice, and others. Students must attend full-time and maintain a cumulative GPA of 3.0.

After earning an associate’s degree in two and half years or less, students will transfer to one of nine state universities or five UMass campuses to earn a baccalaureate degree. At the end of every successfully completed semester, students will earn a 10% rebate on tuition and fees, payable in the form of a check, or may opt to receive a voucher to use for books and other education-related expenses — the program does not discount room and board. And tuition is frozen for the duration of the duration of the degree program, which must be completed in 4½ years.

While there is no shortage of that proverbial cautious optimism regarding Commonwealth Commitment, no one is really sure what will happen. But they can speculate, and, when pressed by BusinessWest, they did.

Monica Perez, interim vice president of Academic Affairs at Holyoke Community College, said the program will likely become an effective incentive for students to not only enroll at a community college, but quickly harden their focus on a degree program and the path for completing it. She noted that, historically, students have lost time, credits, and money while trying to settle on a major. Commonwealth Commitment will likely expedite the process through its monetary incentives.

Monica Perez

Monica Perez

“Every time a student changes his or her major, especially if you’re going from something that’s relatively general, like arts and sciences, to something specific, like health, and then back out again, to criminal justice, you’re going to lose credits,” she explained. “And when you lose credits, you have to start again.”

What the new program will likely do, through its time-based incentives, is prompt students to think harder about a major, lock in it on it, and stay on that path.

Ira Rubenzahl, the retiring president of Springfield Technical Community College, agreed, and noted that STCC was one of the first schools in the Commonwealth to undertake a program similar in structure and mission. He said there is already evidence that they work as intended — meaning, to get people into college and reduce the price of that education by starting at schools like his.

“This will hopefully encourage more people to consider community colleges for the first two years of their college education,” he said. “And it will provide incentives to complete, which is important because, while getting people to start down this path is one thing, the goal is to get them to the end.”

For this issue and its focus on education, BusinessWest takes an in-depth look at Commonwealth Commitment and how it could potentially change the landscape for the state and its public institutions.

Course Change

They become known as ‘$30K degrees,’ and that term goes a long way toward explaining what they are.

Yes, these are bachelor’s degrees that cost $30,000 (or less, in many cases) and involve earning an associate’s degree at one of the participating community colleges and then transferring, through a host of articulation agreements (such as the ones STCC and HCC have with Westfield State University) to a four-year institution.

Ira Rubenzahl

Ira Rubenzahl

These programs have worked out very well, said Santiago, adding that Commonwealth Commitment takes matters statewide and at least one step further with its rebates, locked-in tuition, and additional 10% off the total price.

They will take the sticker price of a college education down well below $30,000 in most cases, he went on, to $23,000 or even $22,000, and bring a higher level of sophistication to the model whereby students start at a community college and finish at one of the state’s public universities — with the accent on ‘finish.’

“As I saw what was developing, I said to myself, ‘this is great, if you live in one of these regions,’” he recalled. “I thought, ‘why can’t we do this across the entire system of higher education? Why can’t a student from any two-year campus follow a similar pathway to any four-year campus or UMass?’”

Starting this fall, they can, he went on, adding that, as this expanded program started coming together, the initial plan was to call it the ‘Commonwealth $30K Degree.’ But this was determined to be less than accurate, because there would be some cases where the cost would exceed that number, but a great many more where it wouldn’t reach it.

But a far bigger challenge than naming the initiative would be selling it — or so Santiago and others thought.

As things turned out, while Commonwealth Commitment presents some inherent risks for the four-year schools, Santiago acknowledged, noting that the tuition waivers and locked-in prices could pose challenges, it received what amounted to universal buy-in from those schools when this initiative was put on the table. It even came from the two specialty schools — Massachusetts Maritime Academy and Massachusetts College of Art and Design— which many thought would have reservations about the comcept.

“In Massachusetts, public higher education is a very decentralized system,” he explained. “Just because we have what we think is a good mean doesn’t mean everyone is going to buy into it. But the reality is they did — they supported it, across the board.”

Santiago believes there are many reasons for this buy-in, chief among them being those smaller high-school graduating classes, a trend expected to continue for at least another eight years, according to most experts.

These declining numbers of traditional college students has left colleges and universities across the country looking for imaginative ways to boost enrollment while at the same time keeping their standards high — methods such as the recent decision by the University of Maine to charge out-of-state students the rate they would be paying to attend their home state’s university.

And these discussion points bring Santiago to the contention that Commonwealth Commitment is about far more than affordability, although that is a huge part of it. It’s also about getting people onto a path toward a degree — and onto a path more likely to get them to the end than what existed previously.

Perez believes the program has a good chance of succeeding with that mission through the various incentives, or forms of motivation, that it provides to finish, finish quickly, and earn a degree in a field where job prospects are solid.

With that, she returned to her thoughts about how this program might sharpen a student’s focus and thus eliminate lost time and expense.

“Community-college students often take 80 or more credits to get a two-year degree,” she noted, adding that this number should be closer to 60. “At the four-year level, they’re taking anywhere from 130 to 134 credits to get a 120-credit degree.

“Part of the design of this program is to get students on the pathway they need to finish it,” she went on, “and guide them along the way so they can finish in a timely manner and not waste time or money.”

If Commonwealth Commitment can succeed in getting more people into college and through to a degree, it will help Massachusetts with another huge challenge, he said: the pending retirement of workers from the Baby Boom generation and the need to replace those talented individuals.

“One-third of our labor force is 55 years of age or older,” he explained. “It’s the most educated component of our labor force, and they’re going to be retired in 10 years. The Commonwealth must find a way to start replacing these individuals.”

Degree of Inspiration

Returning to the possibility of hundreds, or even thousands, of individuals taking full advantage of Commonwealth Commitment, Santiago added an adverb to his commentary.

“That would be a really good problem to have,” he told BusinessWest, adding that, if that scenario becomes reality, steps will be taken to address it.

“We’ll bring resources to bear — we’ll make it work,” he said, adding that, at the very least, he expects this initiative to prompt more people to take the path it lays out.

And if that happens, those individuals, their families, the colleges, and businesses across the state all stand to benefit.

George O’Brien can be reached at [email protected]

Business Management Sections

Getting to Know You

Ross Giombetti

Ross Giombetti, president of Giombetti Associates

Thirty years ago, Rick Giombetti developed a concept, called Performance Dynamics, that links personality with business productivity and potential. His Hampden-based company, Giombetti Associates, has grown significantly since then, helping hundreds of companies succeed by understanding personalities and building better leaders. His son, Ross, recently took the reins of the firm, but doesn’t expect much to change — least of all the passion he and his father share for making a difference in clients’ lives.

It’s not always easy, Ross Giombetti says, to be a client of his business-consulting firm, Giombetti Associates.

“We want to build the relationship and build the trust so clients know we care about the demands of their business, then deliver feedback that is true, real, and honest — tell them what they need to hear, not what they want to hear. And sometimes it stings,” said Giombetti, who recently succeeded his father, Rick — who co-founded the Hampden-based firm 30 years ago — in the president’s chair.

“I’ve certainly been called ‘direct’ before,” Ross went on, “but you’ll also find we back that up with support and compassion, so when we have to deliver a message you’re not going to like, you walk away trusting it, and knowing it’s what you needed to hear to make you and your organization better.”

That message varies wildly from client to client, as it always has; Giombetti Associates deals in leadership development and training, team-building, talent acquisition and recruitment, pre-employment assessment, and strategic executive coaching, among other roles.

“But the foundation of it all is building high-performance, world-class companies through people,” he explained — an idea he would return to several times during his talk with BusinessWest.

“There’s one constant in every business, regardless of size or industry — people, who have character traits that drive their behavior, and can cause issues and conflict,” he explained. “Our clients come to us to help them solve challenges related to personality and leadership. It could be they have a team that doesn’t get along really well or isn’t maximizing their potential or their results. There could be a talent gap in the organization that they want us to help solve, or it could be them wanting us to protect their business from making bad hiring decisions.”

The heart of Giombetti Associates is a concept called Performance Dynamics — a means of assessing personality and understanding how it affects behavior in the workplace — created in 1986 by Ross’s father, Rick, and his business partner, Paul Alves. At the time, the pair — former human-resources professionals who had struck out on their own — had virtually no money, and even scraping up enough to fly to Washington to visit the U.S. Patent and Trademark Office was a challenge.

But their idea paid off, and today, the company boasts hundreds of business clients worldwide — from mom-and-pop operations to Fortune 500 companies — helping them make hiring decisions, train executives, build leadership skills, handle office conflict, and perform a host of other interpersonal tasks.

Simply put, Performance Dynamics explores personality and applies it to leadership in business. Before quitting his job to become a consultant 30 years ago, Rick Giombetti used his human-resources experience and psychology education to develop personality-assessment exercises that companies could use to understand and manage their hiring and personnel issues. These assessment tools measure factors ranging from personality traits and mental maturity to overall understanding of leadership and how people cope with conflict.

“They’re validated and defined by major psychological think tanks,” Ross said. “We put them together in a trademarked process. My father and Paul Alves, they were well beyond their time, extremely progressive as it related to personality and leadership. That’s how it all started — with a dream and a philosophy.”

With clients boasting anywhere from five employees to 100,000, in industries ranging from landscape design to advanced manufacturing; from medical facilities to banking and insurance, the one common denominator is people, he went on. “That’s one reason why we work in all those different industries. You can change the function, change the geography, but people exist in every single one of them.”

Let’s Talk

When a company hires Giombetti, it should be ready to talk.

“Our work is a combination of things and involves a lot of fact finding, a lot of exploration, a lot of open-ended conversations in an attempt to get to know a person, a team, an organization, or an entire culture. That’s where we start,” he said.

That said, “we don’t take on new business without knowing what we’re walking into. They have to believe philosophically same things we believe. If they don’t, we’re not afraid to walk away from business. We’re not afraid to fire a customer.

“Once we know what we’re looking at,” he explained, “to really help develop an individual, a team, or a culture, we have a series of personality instruments we use that go really deep, identify the ‘why’ behind the ‘what.’ It’s not hypothetical, not conceptual; it’s concrete and real.”

A few of the team members

A few of the team members at Giombetti Associates, from left: Miklos Ats, Ross Giombetti, and Amanda Collins.

As one example, he cited a client in the Midwest founded on the core belief of purpose-driven products. “They don’t really care as much about the money they make or the success they have; they want their employees to wake up with purpose. So they’re founded on the right philosophy.”

However, Giombetti went on, the company’s leader was simply too nice and struggled with making difficult decisions, and that held his organization back.

“I’d like to think that, after working more than five years with them, his own leadership and the culture as a whole have gotten much stronger and better,” he said. “They now blend family and balance of life with accountability.”

After all, he continued, bosses can care deeply about their employees’ family time, work-life balance, and having fun at work, but at the end of the day, there has to be accountability and a focus on growing the business. Now, he said, “their organization is an example of an organization we would all want to work for.”

Another client — a local firm, Notch Mechanical Constructors in Chicopee — had a much different issue. It’s a company run by five siblings who balance their input well. “They maintain boundaries and keep each other accountable and grounded, and they make good business decisions,” Giombetti said. But they struggled with finding a strong financial leader.

“We have close to a 20-year relationship with this family, and we wanted to make sure they hire the right person. We went through a lot of due diligence, and it took us longer than we or they would like, but the story has a happy ending. We found somebody who is a great cultural fit — the same philosophy, grounded, humble, but tough and smart. They’re pretty happy with the decision we made. Sometimes making the right decision takes longer.”

In both cases — a company leader who had to change his way of thinking, and bringing in the right person from the outside for a key role — it all came down to the importance of people, he stressed.

“Great organizations believe that building a strong team with great people is largely what makes you successful. You can have a great product, you can have great service, you can have a great business model, but without the people, you won’t capitalize on your opportunities. You’ll have nothing.”

Smart Growth

Giombetti currently employs six people and is actively looking for a couple more to meet the needs of an expanding client base nationwide.

“But we’re careful about the business we take on,” he said. “We don’t take on business just for the sake of growing. That philosophy will never change as long as I’m tied to the organization. I learned that from my father, that bigger is not always better; better is better. I want to do it the right way, to continue to treat our clients like their business was ours, and I don’t want to lose touch with the close relationships we have with most of them. So we’re really careful about how we run our business.”

In part, that means running the business like that client in the Midwest who prioritizes his workers’ lives away from the office, saying he wants to do the same for team members like Miklos Ats, senior associate; Amanda Collins, office manager (who’s being groomed for a larger, human-resources generalist role), and Monica Childers, who doesn’t have a title beyond ‘protector’ and ‘boss of all of us,’ Giombetti joked.

“When I’m not working, I’d rather be spending time with my wife and three kids and a million hobbies,” he said. “I’d rather see Mik spend time with his lovely wife and go eat at more great restaurants. I’d like to see Amanda spend more time honing her trivia skills, and see Monica spend more time with her awesome husband, who recently learned how to make sushi, and their fantastic two boys. We believe in ‘work hard, play hard.’”

At the same time, he wants the firm to continue giving back to the community, through its efforts with Habitat for Humanity and other local organizations. Meanwhile, Giombetti coaches youth sports and launched a mentorship program at Minnechaug Regional High School in 2012 — efforts that, along with his business success, contributed to his selection to BusinessWest’s 40 Under Forty class of 2016.

“We’re passionate about developing young people,” he said. “Most students don’t know who they are or what they want to do, but if we can help them better understand who they are, they’ll have a lot less stress and anxiety in their young life and career.”

These efforts are just one more way Giombetti is committed to the Western Mass. region. “The Pioneer Valley will always be our home. I don’t have visions about moving our office into a big city to be closer to bigger business and more opportunities. I’m happy being where we’re at, doing what we do, supporting awesome clients and individuals.

“Philosophically, we treat our clients’ businesses like our own, and we’re going to protect that,” he went on. “Our clients trust us to know their people, know their culture, know their business, and protect it like it was our own.”

As for Ross’ father, Rick Giombetti may have relinquished his president’s title this year, but he remains active in some project work as a strategic advisor, which Ross appreciates. “His legacy will live on forever here. He’s a fantastic leader.”

One who has long been committed to building up the leadership potential of others, a passion he certainly passed along to his son.

“It sounds cliché, but I wake up every morning truly being motivated to inspire people and make a difference,” Ross said. “When students are coming out of college, when they’re asked the question, ‘what do you want to do?’ a majority say, ‘make a difference,’ but they don’t know what that means — and don’t know how.

“That is the passion I live every day,” he went on. “When I see somebody grow, develop, and become a better person, become a better husband or wife, become a better teammate or leader, that keeps me coming back for more.”

Joseph Bednar can be reached at [email protected]

Manufacturing Sections

On Schedule

David Cruise

David Cruise says partnerships to raise up a workforce for CRRC MA USA. will benefit the region’s entire manufacturing sector.

When a company from across the globe sets up shop in Springfield, it can’t exactly bring its workforce with it.

“We need 100% new employees,” said Bobby Doyle, senior consultant for CRRC MA USA, the Chinese rail-car manufacturer currently building a $95 million production plant at the former Westinghouse site on Page Boulevard. “We can’t transfer people from China here; it wouldn’t work.”

Among the reasons CRRC — formerly CNR Changchun Railway Vehicles — chose Springfield, however, was optimism that the city and region could supply a workforce to support what will become the company’s North American headquarters. “The capital investment we’re putting in, that’s a big commitment,” he said, “and there’s got to be a long-term labor force.”

That’s why CRRC has forged a number of interlocking partnerships — with the Regional Employment Board (REB) of Hampden County, the local sheet-metal and electrical unions, Roger L. Putnam Vocational Technical Academy, and the engineering departments of area colleges and universities, for starters — to build that workforce.

But local economic-development leaders see potential benefits to these partnerships beyond the CRRC jobs, said David Cruise, the REB’s president and CEO.

“We’ve been working with [Doyle] to identify very specific production positions they will need on the factory floor,” he said. “They’ll need some administrative positions and engineering positions, but at the Regional Employment Board, we’re focusing on how to help them on the factory floor, where the heart of the work is going to get done.”

At the same time, Cruise continued, “we’re also concerned with not just identifying the workforce for CRRC, but with the broader regional metal-fabrication industry as well, hoping other companies benefit from the presence of CRRC in the region. We want to be sure that any sort of workforce training we develop benefits that broader metal-fabrication industry. That’s been our strategy.”

He explained that CRRC could present some spinoff work for other manufacturers and perhaps attract new manufacturing business to the region.

“We certainly want to be a conduit and help with CRRC Massachusetts, but we also shared with them, and they understand the value of, our intent to build training programs and build a delivery system that can respond to all the needs that may develop here in the region.”

Local Flavor

In 2014, CNR Changchun received a $566 million contract to manufacture 284 new subway cars for the Massachusetts Bay Transportation Authority (MBTA — 152  for the Orange Line and 132 for the Red Line.)

Construction at the 40-acre site — including a new, 220,000-square-foot factory building and conversion of the former Westinghouse administration building into CRRC’s administrative, engineering, and research offices — is underway. When it’s fully operational in 2018, the factory will employ 150 production workers with starting salaries of at least $66,000 a year, on top of about 150 construction workers needed to build the new plant. The MBTA cars will be built over a five-year period.

To develop a worker pool with the necessary skills, the REB is working closely with Sheet Metal Workers Local 63 and Electrical Workers Local 7 to develop training programs to be hosted mainly at Putnam after school hours.

“Putnam has some of the latest technology and equipment in the area, and I felt it was really critical to build that relationship between Local 63, Local 7, and Putnam,” Cruise said.

Along with training workers currently in the field for CRRC’s immediate demand, another goal is to attract unemployed and underemployed individuals into the training programs to prepare for a surge in demand as the rail-car plant grows beyond its initial buildout.

“As this facility comes online, the majority of initial-wave workers will be individuals who have experience in sheet-metal and electrical work,” Cruise said. “But as the facility expands and grows, clearly there will be some opportunities for entry-level positions.”

Cruise believes that, indeed, CRRC will be that kind of catalyst.

“We think this assembly facility will lead to the development of contracts with other municipalities and states around the country, with hope that some, if not all, of that work finds its way back to Springfield,” he told BusinessWest. “We’re not building programs just to get to opening day, but that can grow with them — and they can have some assurances that broader training is in place to meet future demand. There will be times when their workforce will be expanding pretty dramatically.”

Doyle agreed. “We’re pursuing two other contracts right now, one in Pennsylvania and one in Los Angeles, and both would be manufactured in Springfield, so Springfield is going to be a very busy location in the next five years,” he said. “We’d like to see the workforce keep doubling if we’re successful.”

Cruise said the after-school programs at Putnam — say, 3 to 9 p.m. — will complement offerings at Local 63’s own training center during the day. “That gives us 12 hours a day, which is exciting for us. It gives us some real bandwidth in terms of not only building great programs, but having some flexibility in scheduling.”

Meanwhile, the REB is working on a similar arrangement with Local 7, developing a curriculum for training programs to meet CRRC’s specific needs. “They’re excited to partner with us. They have a training facility in Chicopee, so we can run the same kind of afternoon program at Putnam, and at the same time utilize Local 7’s training facility during the day should demand dictate.”

The REB will look to competitive state grants to fund these programs. “It’s a challenge to identify funding to do this; unions are not allowed to use their funding for apprenticeship programs.”

That issue aside, Doyle called Putnam a “tremendous resource” and noted that CRRC officials have visited several times already. “We see them as a huge long-term partner.”

Once the initial hiring process is complete, a group of 20 to 30 employees, maybe more, will relocate to China for 10 months to a year to train on light rail cars in that country, learning how to test all the systems in the trains and bringing that technology back to Springfield. A second group of employees will go to China for four months to learn the assembly process. Production of the MBTA cars will begin in Springfield early in 2018.

College Try

CRRC is starting to build other connections as well, working with Western New England University’s College of Engineering to develop talent for the design and research operations at the new plant, and examining similar opportunities with UMass Amherst and Springfield Technical Community College. Meanwhile, FutureWorks, the one-stop career center located in Springfield, will serve as a resource for the hiring process.

“For them to be able to see that these kind of partnerships can be developed quickly — that they’re coordinated, agile, flexible, and can respond to their business demands — to me is adding great value and ensuring this corporation, and the industries that will benefit from it, will have a very bright future, not only here in Massachusetts, but across the country,” Cruise said.

Doyle admitted that, during CRRC’s search for a North American home, Springfield posed some negatives, including one of the highest commercial tax rates in the Commonwealth. But other positive factors outweighed that, including the city’s proximity to two major interstates and a CSX Transportation rail line, and, yes, those aforementioned partnerships, and the enthusiasm of the municipal and economic-development leaders who forged them.

“I’m excited about where we are,” Cruise said. “We’ve worked over time with a lot of different companies and a lot of different partnership arrangements. This is especially exciting because the parties we pulled together do not have an established history of working as partners in this workforce-development space.”

Therefore, he went on, “we are excited about the opportunity this company presents to the city of Springfield and the region and job-creation efforts here in the Valley. Quite honestly, I can’t wait to get started.”

Joseph Bednar can be reached at [email protected]

Community Spotlight Features

Community Spotlight

Mayor William Martin

Mayor William Martin says renovations are being made to transform the century-old former Lunt Silversmiths building into medical offices.

Mayor William Martin says projects that were started years ago are coming to fruition in Greenfield, and new ones are underway that will help the town continue down its path to independence, as well as addressing areas that need revitalization.

The Town Council just approved a $5 million bond to create a municipal Internet, phone, and data-services company called Greenfield Community Energy and Technology (GCET) that will be paid for by the company after it is established. Free Internet service is being provided on Main and High streets until the project is completed, thanks to a $500,000 pilot program, and 82% of voters voiced approval for GCET, which will provide the bandwidth and speed needed to stay competitive and attract new businesses, as the town has lost some in the past due to a lack of technology.

“We’ve been given the green light to move forward with this project,” Martin said, noting that, in addition, Greenfield Light and Power began operating as a municipal aggregation plan more than a year ago and brought not only lower-cost electricity to the community, but measures to procure the energy from renewable sources.

“The company went online Jan. 1 last year, and now all of our electricity is 100% green,” the mayor told BusinessWest, adding that the public utilities will increase the likelihood of retaining businesses, encouraging them to expand, and enticing new businesses to move to the community.

GCET will also allow the Greenfield School Department to administer the Partnership for Assessment of Readiness for College and Careers (PARCC) exam to public-school students; the test is aligned with Common Core standards and replaces the Massachusetts Comprehensive Assessment System (MCAS) test.

Other compelling reasons for installing an up-to-date fiber-optic system include the fact that Greenfield Community College has a downtown campus, and the town established the Mass. Virtual Academy at Greenfield five years ago on Main Street, the Commonwealth’s first virtual K-12 public school.

Public utility companies will play a vital role in maintaining the town’s independence, but they are only a part of other major initiatives taking place. The new, $66 million Greenfield High School opened its doors last September, and the new, $73 million Greenfield Trial Court is expected to open in October, benefiting downtown businesses and restaurants that suffered when construction began on the courthouse about three years ago and operations were temporarily moved several miles away.

Keeping Pace

Martin told BusinessWest that, although some people over the age of 50 still think of downtown Greenfield primarily as a place to do retail shopping, that business has moved to malls, which makes developing a new identity critical to the neighborhood’s future.

“Greenfield is fortunate to have maintained some of its luster and attractions that are extremely unique, such as the century-old Wilson’s department store and Gardens seven-screen cinema,” he said, noting that the downtown area also contains new ethnic restaurants as well as federal, state, and county agencies, including the courthouse, Baystate Franklin Medical Center, the county jail about a mile away, and the new, $14 million intermodal John W. Olver Transit Center that serves Franklin County Transit Authority bus routes and provides intercity bus service as well as a train station that houses Amtrak’s Vermonter line.

Greenfield Trial Court

The new, $60 million Greenfield Trial Court is expected to open in October and restore lost foot traffic to downtown businesses and restaurants.

In spite of these major institutions, the temporary courthouse move did affect a number of downtown businesses. However, some made accommodations to make up for revenue that was lost, including restaurants that started delivery services.

But when the Greenfield Trial Court opens next fall, the attorneys, courthouse employees, and people scheduled to appear in court are expected to help to restore the regional downtown center to its former vitality.

However, city officials are well aware that academics, government, education, and manufacturing are the fast-growing industries in the Pioneer Valley.

“So we’ve applied a special focus to advancing our downtown in these specific areas,” Martin said. “Downtowns of the future will be more service-oriented, with attention paid to the needs of individuals and families, rather than the wants. And an increase in pedestrian traffic will stimulate the development of other small businesses offering entertainment, food, boutique shopping, and social, cultural, and religious gatherings.”

He added that the town’s focus on healthcare is exemplified by the planned development of the former Sears Department store into medical, dental, and professional offices. The Lunt Silversmiths property about 1.5 miles from Main Street is also undergoing substantial reconstruction for conversion to a residential medical treatment center of 65 beds operated by Behavioral Health Network and other clinics, which complements Greenfield’s regional position as host to Baystate Franklin Medical Center.

“We’re actively soliciting medical groups,” Martin noted, adding that Patriot Care, which provides medical marijuana, has purchased the former American Legion building at 7 Legion St. just off Main Street, and is renovating it to suit its needs, and a former convenience store a half-mile from downtown was purchased by a cardiology practice with several hundred clients and is expected to open in June.

Other efforts are being made to enhance the downtown, and last month the Town Council approved spending $4.2 million to build a new community center on a one-acre site a block from Main Street, which will serve as a senior center during the day and offer space for classes in the evenings and on weekends.

Martin said a 100-year-old building on the site which currently houses the central office for the school department will be either demolished or converted to housing, and the office will be moved to the middle school.

In addition, a central communications center for the county is in the planning stages, and will be located in a strategic area on West Main Street, which Martin describes as “an area that requires stimulation and planning with both private and public development.

“It is blighted, so we want to fill it in and make it more attractive to stimulate further development,” he told BusinessWest, adding that a number of buildings there have already been demolished, redeveloped, or scheduled for major renovations or redevelopment.

Town officials are also working to create a village of tiny houses, which are growing in popularity, on a ¾-acre lot at 102-106 Deerfield St. A bike path is situated to the rear of the lot, and a formal bike lane was established on Route 2 after the town adopted the Complete Streets program, a transportation and design initiative that promotes safe travel for walkers and cyclers.

Greenfield also received a $177,000 grant to create a new dog park a short distance away at Green River Park off of Petty Plain Road, as well as a $400,000 PARC grant to install a new playground, signage, basketball court, and pickleball court and revamp the parking lot.

“It will be a big expansion,” Martin said. “Right now, the park only contains two softball fields, a basketball court, and a parking lot. But in addition to the improvements and expansion, next year we expect to create a mile-long walking and biking path around the park that will provide a quiet, meditative place where individuals and families people can take their kids to enjoy a walk by the river.”

Measures have also been taken to address flooding from the Green and Deerfield rivers on Deerfield Street, which have caused real problems in the past for Mohawk Meadow Golf Course and the Department of Public Works treatment plant. Streetscape and engineering work has been done to prevent future floods, including the installation of a unique set of storm doors on the DPW building.

Martin added, however, that condemned properties with flooded basements are still monitored, while fire ravaged-buildings have been removed.

Continued Growth

Greenfield hopes to build a new library to replace the current structure on Main Street, built in 1880, which lacks the space and modern amenities needed to keep pace with today’s needs. A state grant was procured to pay for a design, and a forum was held last month to inform residents about evolving plans.

Martin said the town’s finances are in good shape, and it was fortunate to be able to negotiate contracts with the unions that will allow it to maintain a steady cost of living, while reducing the increase over time.

Although the residential tax rate is high, he noted — Greenfield ranks fourth in the state in that category — valuations are low, so the average homeowner pays $3,934 in real-estate taxes, ranking 211th in the Commonwealth.

So, the combination of new projects and long-awaited ones coming to fruition has officials excited about the future.

“We’re looking to continuously strengthen our unique approach to reframing Main Street, and our next step will be to make it an attractive destination for young people with curious minds,” Martin said, adding that the town hopes to open an innovation center and a program that would allow businesses to share services.

He told BusinessWest that two manufacturing companies have plans to move Greenfield, and officials hope to build on the success of businesses that have been in town for years and work with the school department to shorten the path from graduation to job security.

“We believe that municipal investment will act as a catalyst for private investment and set the town up to repair and replace institutional buildings and needed infrastructure,” the mayor added, noting that new sewer and water lines and pump stations are being installed throughout the town.

Upcoming challenges will include a lack of parking when the new courthouse opens because it was built on a former parking lot.

“But we’re looking forward to the revival of foot traffic, which will help downtown businesses, although things won’t really settle down until construction on a new multi-storied garage is complete,” Martin continued, explaining that strategies to deal with the issue may include measures such as a shuttle service to distant parking lots.

But the town is keeping pace by installing utilities and technology that will keep it independent, attract young people, and offer businesses all they need to be successful in the years to come.

Business Management Sections

Visual Flight Rules

By Elizabeth McCormick

Don’t incentivize employees with money. They don’t want it.

Did you do a double-take? The statement is a bit facetious; your workers expect fair compensation for the work they do. But it’s not the be-all and end-all of their motivation. In fact, it’s not even one of their top three motivators.

The top three motivators — culture and values, career opportunities, and senior leadership — account for more than 60% of a worker’s job satisfaction. Let’s look at each of these in turn and examine how it influences — and is influenced by — a transparent corporate culture.

Defining Transparency and Culture

There’s a temptation to think of corporate culture and transparency as synonymous, whether that transparency is achieved yet or not. Consider the following statement by a fictional CEO: “our corporate culture is one of transparency.”

It probably strikes you as an empty phrase. The more cynical would likely start looking for transparency in practice in this executive’s organization, or, worse yet, start examining the CEO for behavior consistent — or inconsistent — with the statement.

Take a minute to look out the window. Some of you might see trees, green spaces, and water, while others might see walls of adjacent buildings. A few of you probably noticed the window needs cleaning. You probably see where this is going. While people can value transparency, in many ways transparency isn’t a value at all. It’s a condition.

Transparency sits in between culture and perception. You already have corporate transparency. It’s simply a matter of opacity. With this model in mind, it becomes clear that an enterprise with opaque cultural transparency is likely to frustrate perceptions. Conversely, high transparency contributes to a satisfying work condition.

Traditional, hierarchy-based management is often defined by the corner office or the prime parking space, beneficial rewards and demonstrative achievements that get entrenched in the myths of corporate culture, making the workplace a competitive environment rather than a collaborative one, promoting a set of skills in the workforce that may not be the skills best suited to advancing corporate objectives.

So it’s easy to see that, if the fictional CEO of our example makes his or her statement, then goes back to the office and closes the door, the words are hollow.

The Real Message Behind Career Opportunities

Consider the silent pluggers. Every workplace has them, those who quietly do their job, day after day, and they’re good at it. Perhaps they want to know that they can keep doing what they are doing, earning a little more over time.

To them, a bump up to supervisor may be the worst possible outcome. Promotion is a reward for some, but a punishment for others. If the corporate window on advancement is opaque, the pluggers may not be doing their best work in hopes of being passed over.

Promotion may also be a tangible demonstration of a person’s value. It’s hard to argue that your work isn’t valued if the company gives you more money and responsibility. But if this validation can come only through career advancement, then they probably aren’t experiencing workplace transparency when it comes to day-to-day job performance.

Given that salaries are typically closely guarded by company and workers alike, it’s likely that, in the opaque workplace, there are those who are consumed with the idea that others are making more for similar or less effort. A promotion or a raise is the only way they can calm the inner voices against the thought that they are being ripped off.

There just can’t be salary transparency, though, can there? Well, the military does it. Public institutions such as universities and government agencies at all levels publish salary information. We all know how much the president makes. With access through the Internet to job listings across the country or even around the world, it’s never been easier for a worker to establish his or her market value. But remember, money is only number five on the list of motivators. It’s not that workers want to be paid the most. Workers simply want to be paid fairly.

Transparency and Senior Leadership

Brace yourselves: here’s where you come in. You’ve probably heard the glib catchphrase, ‘people don’t quit their jobs, they quit their bosses.’

It may be simplifying somewhat, but examine your own job history to see if it’s true for you. What makes up a good boss is different for everyone. Despite the definitions, there are leaders who are accepted as superior, so there are overlaps of perception.

You read how opacity affects perception, and the real challenge for you as a manager is to find the balance that’s right for your company and for your workers, and, since you must live it, what’s right for you.

Reviewing the basic definition of a manager, we are reminded, of the saying, ‘a manager is a person whose work is completed through the efforts of others.’

Your workers are completing your essential work. You probably know how they tick as a group and, in some cases, as individuals. You’re likely contemplating the concept of transparency to help your people work better, more efficiently, and with satisfaction and loyalty.

E-mail, calendars, work time, and work tasks can keep tabs on the work that your staff is doing. Is this gathered information used to adjust and adapt, or is it a corporate Big Brother whose only result is increasingly complex work avoidance?

A smart approach to transparency may beat a ‘more is better’ approach, particularly during the early stages of implementation. Systems that feed the transparent condition are often used in opaque ways, sending mixed messages. Understanding transparency as a condition means treating transparency as a process. Your workers are looking to you for guidance, example, and sincerity. For more than 16% of them, it’s the most important factor leading to job satisfaction.

Your Visual Flight Rules

Reducing the opaque walls of hierarchal corporate culture is not something to attempt on a whim or on a mission statement. Employees can see right through you if your leadership lacks sincerity.

It’s ironic, but perhaps the best methods to begin efforts to improve transparency are subversive. You can quietly try on your own transparency changes, learn about your staff, their goals, dreams, and frustrations. Mix these with your knowledge of the business, your clients, and your industry. Just as a pilot flies from one landmark to the next, so too will your process toward transparency.

Elizabeth McCormick is a speaker, author, and authority on leadership. A former U.S. Army Black Hawk pilot, she is the bestselling author of her personal development book, “The P.I.L.O.T. Method: the 5 Elemental Truths to Leading Yourself in Life”; www.yourinspirationalspeaker.com

Business Management Sections

Words to Live By

By Patricia Fripp

 

In a perfect world, you would have an unlimited budget to hire top keynote speakers for all your meetings and conventions. Since you don’t, here are some proven suggestions that have been successfully incorporated by many companies and associations. Adopt them into your meeting-planning process and become a hero for getting the most for your meeting dollar.

One seasoned association executive director had six days of speaking and seminar slots to fill. As part of the overall convention, instead of assigning each slot to a different speaker, she suggested to the conference committee that they maximize the contribution of a few top presenters, hiring three of them to fill three different roles. That’s how they made 1 + 1 + 1 = 9. Three speakers used in three ways equals nine slots filled.

Here’s how such a move can save your organization time and money and let you trade up to professional speakers you might have thought you couldn’t afford.

Save on Hotels and Airfare

Cutting the number of speakers will most likely reduce the total nights of lodging needed. You will definitely save on transportation — for instance, three round trips versus nine.

Speakers May Reduce Fee

Many speakers will conduct multiple presentations for the same fee and discount several days in the same location. Perhaps your prior speakers might have been more flexible if you had only thought to ask, “after your keynote, could you conduct a breakout session?” or “while you are here, could you emcee one morning?” or “could you moderate a panel?” Even, “our chairman is a bit nervous. Could you coach him on the opening of his keynote speech?”

Speakers and trainers who travel across country will frequently charge considerably less for three consecutive days at one hotel, rather than three separate dates months apart.

The Answer Is ‘No’ If You Don’t Ask

One Realtors Assoc. event organizer asked, “after your luncheon speech, could you deliver a breakout seminar on your topic and go deeper?” That thrilled the speaker, who wanted to prove he had more to offer than the 45 minutes of ideas presented in his keynote speech.

One seasoned professional speaker always makes a habit of suggesting a breakout following her keynote. One of her clients said, “well, the agenda is already slotted in. However, we’d love it if you would emcee our ‘Top Producers’ panel, the first breakout session after lunch.”

It’s Easier to Get Sponsors

Trading up to a more seasoned or bigger-name speaker makes it easier for you to get sponsors. If you have ever said, “we can’t afford your fee,” instead ask, “if we can find a sponsor to help pay for your presentation, would you be willing to have a book signing in their booth?”

Who would sponsor your event? Consider approaching the exhibitors at your conventions or whoever sells to your members or whoever wants good PR with the people in the audience. List these ‘angels’ prominently in the program and meeting audio-visual presentations.

At many conventions, the sponsor has the opportunity to introduce the speaker and handle the Q and A. Ahead of time, introduce your speakers to their sponsors, and encourage them to incorporate a couple of lines into their presentation that tie into their sponsor.

For example, one keynote speaker, in her speech to an 800-person audience at a national convention, thrilled the association, audience, and sponsor. After her opening story, she quoted the founder of her corporate sponsor, gave examples from the sponsor’s newsletters to reinforce her points, and incorporated its name in her walk-away line.

When your speakers are wise enough to feature their sponsors in their presentations, you will not have a problem getting sponsorship for future conferences.

Three Invaluable Bonuses

Having speakers on hand throughout your event gives you far greater flexibility in scheduling. In case of a last-minute speaker cancellation or no show, they can substitute. And continuity can establish a powerful connection between audience and speakers.

With six days of speaking and seminar slots to fill, our seasoned association executive director said, “we found that, when we triple-book speakers, they become even more popular, really getting to know our association members, who always enjoy their staying around longer. Our members feel they know them as friends when they can talk to them in the trade show and after-hour events as the speakers are with us for several days.”

Continuity, during an event or from year to year, means your speakers are able to notice and volunteer to help your organization in special ways you may not have considered.

More Bang for Your Buck

Many successful meeting planners are able to negotiate with their speakers for extras.

Wise speakers figure that, as long as they are there anyway and are being paid well, their time belongs to the client. Therefore, they are happy to take on extra tasks.

The next time you are planning a conference, consider the multiple ways you might incorporate your speakers’ talents. In addition to what you are engaging them to do, it doesn’t hurt to ask if the speaker would be willing to do one of these:

• Deliver one or two breakout sessions to the schedule;
• Add a partner/guest program;
• Introduce other speakers;
• Emcee part of the event;
• Moderate a panel;

Sign autographs;

• Coach company or association leaders on their presentations; or
• Appear in the sponsor’s booth to make their sponsorship more of an investment.

If your speaker does not ask how else he can serve you, perhaps you should consider continuing the search.

Patricia Fripp is a keynote speaker, executive speech coach, and sales presentation skills trainer. Meetings and Conventions magazine named her “one of the most electrifying speakers in North America.” She is virtually everywhere with her online learning platform FrippVT. Many of the courses earn continuing-education credits earned through XtraCredits.

Daily News

SPRINGFIELD — Smith & Wesson Corp. recently hosted its annual live comedy show, “A Night of Laughter,” to support two local children’s charities: Shriners Hospitals for Children – Springfield and the Ronald McDonald House of Connecticut & Western Massachusetts. The show featured two comedians, local morning-show host Chris Zito and National Comedy Clubs comedian Tony V.

Sponsors included EMT Metals, United Personnel, Springfield Spring, and PIP Printing. In addition, staff and students from the Chicopee Comprehensive High School’s culinary-arts program volunteered their services to prepare food for event attendees. Sponsors and the local community also supported the event by purchasing tickets and donating raffle items.

Those efforts, combined with support from Smith & Wesson, yielded a successful event that allowed both charities to receive funding for their initiatives. Over the past five years, donations from the annual comedy night have totaled more than $200,000 to benefit Shriners Hospitals for Children and the Ronald McDonald House.

Shriners Hospitals for Children is changing lives every day through innovative pediatric specialty care, world-class research, and medical education. It provides advanced care for children with orthopedic conditions, burns, spinal-cord injuries, and cleft lip and palate. The Ronald McDonald House program provides a home away from home for hospitalized children’s families so they can remain nearby their child at little or no cost.

Smith & Wesson, headquartered in Springfield, is a leader in firearm manufacturing and design. The company gave back more than $250,000 last year to organizations in the region.

Daily News

SPRINGFIELD — Western New England University will confer doctoral, law, pharmacy, and master’s degrees during its 2016 Graduate Commencement Ceremony on Sunday, May 22 at 2 p.m. in the Alumni Healthful Living Center on campus. Degree candidates will receive their diplomas and traditional degree hoods.

Lisa Bachmann, executive vice president and chief merchandising and operating officer for Big Lots Inc., will provide the keynote address to the graduating class. Big Lots is a non-traditional discount retailer operating more than 1,400 stores in 47 states.

Bachmann is a 1983 graduate of Western New England University and received her MBA from the college in 1990. She began her career in accounting and finance at Casual Corner, one of the country’s largest specialty clothing retailers. She rose through the ranks to vice president of Planning and Allocation, overseeing the Casual Corner, August Max, and Petite Sophisticate brands. She later served as a senior vice president for Ames Department Stores.

In 2002, Bachmann accepted a position as senior vice president for Merchandise Planning and Allocation for Big Lots. Her role was later expanded to include responsibility for information technology in all areas of the company, as well as Distribution and Transportation Services.

Today, as chief merchandising and operating officer, she provides the strategic direction for the organization’s merchandising and corporate infrastructure, which includes building the company’s buying organization, improving execution, overseeing operational management, and creating shopping excitement.

Western New England University will provide live streaming video of the commencement ceremonies. The feed will be available at wne.edu/commencement.

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SPRINGFIELD — Springfield Mayor Domenic Sarno joined officials from 90 Meat Outlet last week to celebrate the completion of its 15,000-square-foot expansion at 90 Avocado St. in the North End.

Latino Food Distributors, an affiliate of 90 Meat Outlet, built the expansion and moved its headquarters to the Avocado Street site. The move relocated eight jobs from a temporary leased site in West Springfield. Under the five-year tax-increment financing agreement, the company invested approximately $1.5 million into the project, including renovations and equipment, and will create seven new jobs.

The business will continue to pay current taxes on the 90 Meat Outlet building and received an exemption on the new construction, beginning at a full exemption during the first year, and down to 20% by the fifth year. The exemptions result in a savings of approximately $45,600 for the company over a five-year period, and a gain of $30,400 in taxes for the city of Springfield.

90 Meat Outlet owner Jim Vallides has also pledged to donate $1,000 to fund the ShotSpotter public-safety initiative that covers the North End area of Springfield to the Chicopee line.

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HOLYOKE — The Junior League of Greater Springfield will present its second annual Beer and Wine Tasting fund-raising event on Sunday, June 5 from 3 to 6 p.m. at the Holyoke Canoe Club. The event will include a silent auction, live music by Berkshire Hill Music Academy, and hors d’oeuvres by Lattitude.

Proceeds from the event will support the Junior League’s scholarship fund. Every year, the Junior League awards a scholarship to a graduating high-school female who has exhibited exemplary leadership and community service.

“There are many young women who demonstrate strong leadership skills and dedication to volunteerism,” said Shana Wilson, president of the Junior League of Greater Springfield. “We are proud to recognize one of them with a scholarship, and this event ensures that we can continue to support young female leaders for years to come.”

The event is open to the public and sponsored by Sarat Ford Lincoln of Agawam and Commonwealth Packaging Corp. of Chicopee. Tickets cost $30 and can be purchased at www.jlgs.org/wine–beer-tasting-2016.html.

“This event will help highlight the vitally important work the Junior League of Greater Springfield provides to the local community as well as reward a graduating high-school female for her hard work and service,” Wilson added.

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PITTSFIELD — The Berkshire Bank Foundation announced it has awarded $84,318 in grants and pledges to 20 nonprofit organizations in the Pioneer Valley during its first-quarter grants cycle.

The funding supported a variety of organizations, including DevelopSpringfield, supporting the construction of the Springfield Innovation Center in downtown Springfield; Volunteers in Public Schools of Westfield, supporting the Westfield Credit for Life Fair; Ludlow Community Center & Randall Boys & Girls Club in Ludlow, supporting its Project Learn academic-success program; Revitalize Community Development Corp. in Springfield, supporting its Green-N-Fit Neighborhood Block Rebuild; HAP Inc. in Springfield, supporting its first-time homebuyer counseling and education program; and United Way of Pioneer Valley in Springfield, supporting the creation of a financial-success center.

“We are proud to partner with these great organizations as we work collaboratively to make our communities stronger,” said Lori Gazzillo, foundation vice president and director. “It’s only through broad-based support from individuals, foundations, and businesses working alongside these nonprofits that we’ll successfully improve our community. We’re proud to play a small role in that effort.”

In addition to financial support, the XTEAM, the bank’s employee-volunteer program, provides employees with paid time off to volunteer during regular business hours. In 2015, more than 70% of Berkshire Bank’s employees provided more than 40,000 hours of service to benefit community organizations across the bank’s service area.

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LONGMEADOW — Bay Path University will hold its 119th commencement on Saturday, May 14, at 3 p.m. at the MassMutual Center in Springfield. More than 730 graduates will receive bachelor’s and master’s degrees, and more than 940 graduates in total will receive degrees, making this the largest graduating class in the university’s history.

Kirk Arnold, CEO of Data Intensity, will be the commencement speaker and honorary degree recipient. As leader of a high-growth, cloud-based services and data-analytics provider, she is a role model for women in the exploding market of data analytics. For more than 35 years, Arnold has been an active member of the technology and business community of Greater Boston. She sits on the boards of digital-marketing service provider Cramer Marketing; EnerNOC, a leading provider of energy-intelligence software; and the Commonwealth Institute. Arnold and Data Intensity were recognized among the Boston Globe’s “Top 100 Women-Led Businesses in Massachusetts” last fall. She was also inducted into Bay Path’s 21st-Century Women Business Leaders Hall of Fame in 2004, its inaugural year.

In addition, Jim Trelease, author of The Read-Aloud Handbook, will be presented with an honorary doctorate of humane letters degree for his accomplishments as an author, educator, and passionate champion of reading aloud to children. Trelease dedicated much of his career to leading seminars and lecturing school groups, parents, teachers, and librarians in all 50 states on the fundamental importance of youthful reading. He was one of the most sought-after speakers on the subject of education in the U.S., a frequent keynote speaker at educational conferences, and is credited with sparking read-aloud movements across the nation. Early in his career, Trelease was also a writer and staff artist for the Springfield Daily News (now known as the Republican).

The commencement is open to the public and is handicap-accessible.

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SPRINGFIELD — MGM Springfield, the urban announced it has awarded a construction contract to Tishman Construction, a wholly-owned subsidiary of AECOM, in partnership with Springfield-based construction manager Fontaine Brothers Inc. Together these companies will be responsible for erecting the seven-level, 3,400-space parking garage structure. Construction is set to begin this month and be completed in approximately 20 months.

“We are delighted about our continuous progress toward building MGM Springfield. Today’s announcement is yet another example of how we are engaging top global companies and local businesses to develop this tremendous project,” said Michael Mathis, president and COO, MGM Springfield. “We are excited to see construction on the garage move forward as the foundation is poured and we watch this structure rise out of the ground over the coming months.”

MGM Springfield is expected to open in fall 2018, and is currently the largest construction project under development in Western Mass. The resort will feature a luxury hotel and a variety of entertainment offerings, including dining, shopping, gaming, and amusements, expected to attract millions of visitors and locals to downtown Springfield.

“We are thrilled to be part of another iconic MGM Resorts development and excited to continue our work with the city of Springfield, Pioneer Valley Building Trades, and Fontaine Brothers Inc. to bring the vision of MGM Springfield to life,” said Edward Cettina, COO of AECOM’s building construction group.

MGM Springfield is committed to engaging the community and maintaining diversity across its workforce, partners, and supply chain. In alignment with this commitment, Tishman Construction will host information sessions for diverse companies interested in working as subcontractors on the project.

Tishman is partnering with Fontaine Brothers to manage the parking-garage project, including solicitation of subcontractors and other procurement efforts. Fontaine Brothers is a local, fourth-generation, family-owned construction firm. In Springfield, Fontaine is best-known for its work on major construction and renovation projects including Symphony Hall, the MassMutual Center, Hilton Garden Inn, and dozens of educational institutions.

“Fontaine Brothers is elated to partner with Tishman Construction and MGM Springfield on this exciting project,” said David Fontaine Jr., vice president, Fontaine Bros. “We are thrilled to join this world-class team and to play an active role in the continuing revitalization of the city we call home. We look forward to working with Tishman to manage the construction effort while continuing to help the team connect and partner with talented contractors based here in Western Massachusetts.”

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SPRINGFIELD — Robert Kleine III has been named dean of the Western New England University (WNEU) College of Business, effective July 1. He succeeds Dean Julie Siciliano, who is retiring after 30 years at WNEU.

Linda Jones, WNEU provost and vice president for Academic Affairs, announced the appointment, citing Kleine’s academic accomplishments and strong record of institutional leadership. “I am pleased to welcome Dr. Kleine as our new dean, and I look forward to working closely with him as we continue to develop new academic programs and to advance the College of Business and the university,” she said.

Kleine was previously associate dean and James F. Dicke professor of Marketing at Ohio Northern University, where he served for 14 years. While there, he collaboratively led the creation of several programs, including a whole-campus entrepreneurial mindset initiative; the pharmaceutical business major, for which he served as coordinator for several years; and, more recently, a risk management & insurance major. Prior to that, he served as marketing faculty, with graduate faculty status, at Arizona State University, and served as a marketing consultant to the U.S. Army Recruiting Command. He earned a PhD in marketing from the University of Cincinnati and a bachelor’s degree in business administration from the University of New Hampshire.

Kleine’s research, published in top marketing journals including the Journal of Consumer Research, Psychology & Marketing, and the Journal of Personal Selling & Sales Management, is widely cited and influential. He received the Ferber Award for best interdisciplinary article based on a dissertation published in the Journal of Consumer Research. The Marketing Science Institute recognizes his work as “essential reading in marketing.”

Kleine is an accomplished educator and certified master teacher. In 2012, he received the Instructional Innovation Award, recognizing his innovative experiential curricular-development efforts. He is a member of Alpha Mu Alpha, Beta Alpha Psi, Beta Gamma Sigma, Gamma Theta Upsilon, and Phi Kappa Phi.

“Western New England University generally, and the College of Business specifically, presents a great opportunity,” Kleine said. “The university is blessed with strong leadership, and the College of Business has an abundance of talented faculty and staff. As dean, I look forward to building on the college’s strengths, working collaboratively across the university campus to strengthen existing programs, and to identifying unique, high-value, differentiated new-program opportunities in ways that positively impact the college’s enrollment and reputation.”

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NORTHAMPTON — The Center for EcoTechnology was recognized this week at the 2016 Environmental Merit Awards ceremony of the U.S. Environmental Protection Agency’s (EPA) New England regional office. The Center for EcoTechnology was among three dozen recipients across New England honored for helping to improve New England’s environment.

“I could not be more proud of the efforts of the Center for EcoTechnology in conjunction with our partners,” said President John Majercak. “We decided to make an active effort to reduce food waste, and it’s tremendous to see the impact that focus has had.”

The Center for EcoTechnology was noted for being a leader and pioneer in food recovery in Massachusetts, most recently through its partnership with the state Department of Environmental Protection to offer RecyclingWorks MA. Wasted food makes up the largest component of our country’s municipal solid waste and accounts for the largest portion of its methane emissions, making wasted food a significant environmental issue. In addition, reducing food losses by just 15% could feed more than 25 million Americans each year, according to the National Resources Defense Council.

Each year since 1970, EPA New England has recognized individuals and groups in the six New England states who have worked to protect or improve the region’s environment in distinct ways.

“We are proud to honor those citizens, businesses, and organizations who have gone the extra mile to help protect and preserve our region’s natural resources,” said Curt Spalding, regional administrator of EPA’s New England office. “These New England award winners are committed to making our towns, cities, and countryside of New England healthy, vibrant places with clean air, land, and water.”

The Center for EcoTechnology, along with RecyclingWorks, has spearheaded collaborative efforts to address and divert wasted food by helping hundreds of food-waste processors, recovery agencies, haulers, and thousands of businesses divert wasted food and build a strong industry to comply with the state’s food-waste disposal ban. The center recently expanded its work to Connecticut to replicate strategies tested in Massachusetts. Since 2012, the Center for EcoTechnology has helped businesses divert 20,389 tons of wasted organics, including wasted food, annually.

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NORTHAMPTON — The Academy of Music is launching a new, 15-hour teacher-education workshop taking place July 17-21 at the historic theater in Northampton.

In an effort to expand the theater’s successful youth programming efforts into teacher education and professional development, starting this July, a new Arts Integration Workshop will offer opportunities for teachers to think, plan, test, revise, and create curriculum for the classroom infused with the arts as the drive for content across all subject areas. The Academy of Music is a certified professional-development provider with the state Department of Elementary and Secondary Education.

The workshop will look at arts integration from a teacher and/or director’s perspective: how the work is organized, the purpose of the activity, and how to create standards-based activities that integrate theater, movement, and music into the classroom. Additionally, teachers from grades K-6 will use activities with the elementary-age children in the theater’s summer youth workshops. Participants will be onstage, putting lessons into action.

Daytime hours offer self-guided visits to area museums to experience and immerse educators in the arts possibilities for their classrooms. Additional planning time and spaces are available throughout downtown Northampton. The cost for the week is $600, which includes all materials and supplies. Additional time is available for visits to schools to support programs and productions.

E-mail questions to Education Director Martha Potyrala at [email protected].

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EAST LONGMEADOW — HUB International New England, a division of HUB International Limited, a leading insurance brokerage firm, announced it will award scholarships to local graduating high-school seniors planning to attend an accredited college, university, junior college, or community college. The students must plan to continue their study of business and enter college the same year as their graduation from high school.

“There is such a wide range of young talent right here in Western Mass.,” said Timm Marini, president of HUB International New England. “We are delighted to recognize these students for their high achievements, hard work, and dedication to continuing their studies and pursuing their dreams.”

HUB International has been providing scholarships to high-school seniors for 29 years. Scholarships are awarded based on the high school’s recommendation. Winners will be announced in the coming weeks in the towns where HUB offices are located: East Longmeadow, South Hadley, Ludlow, and Monson.

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WEST SPRINGFIELD — ATC Audio Video Lighting is celebrating its 30th anniversary on Tuesday, May 24 with an anniversary party and sale from 1 to 8 p.m. at 89 Myron St., West Springfield. The event will include food and drink, free giveaways, live music, and factory representatives.

In 1986, the company started in a basement workshop. Due to a lack of space, it moved to its first brick-and-mortar retail location, which was a meager 400 square feet. After moving to three larger locations, ATC now resides in its 8,000-square-foot location on Myron Street.

The company offers professional/commercial audio, video, and lighting installation, integration, design, and sales. ATC’s clients are in a wide range of industries, such as corporate, colleges and universities, public and private schools, government, hospitals, casinos, technology centers, houses of worship, theaters, sport facilities, DJs, musicians, and any organization that utilizes AV technology.

ATC’s Myron St. location also houses one of the only walk-in retail stores of its kind in New England. The retail store offers over-the-counter sales and service of audio, video, and lighting equipment. Another major part of the company’s business is its rental and production inventory, giving the customer the ability to rent anything from simple items like a microphone up to major audio- and video-production equipment and technician services.

“I remember working solo in the first store on White Street in Springfield,” said Tony Caliento, ATC owner and president. “We had 400 square feet, no air conditioning and heat that barely worked, but we didn’t care at the time; we just loved what we were doing. Once we were known to clients, we stocked more equipment, offered more services, and the 400-square-foot space filled quickly.

Reflecting on the company’s growth since then, Caliento added, “our staff enjoys working for ATC and loves what we do for our clients.”

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PALMER — Representatives from Country Bank presented the Palmer 300th Anniversary Committee and the Celebrate Palmer Committee with donations totaling $5,000.

“We are so pleased to be a major sponsor of both of these meaningful events,” said Shelley Regin, senior vice president, Marketing at Country Bank. “We look forward to celebrating with the town of Palmer, and we commend both committees for their tireless effort to make them a success.”

For more information on these events, visit palmer300th.org or townofpalmer.com. For more information about Country Bank, call (800) 322-8233 or visit countrybank.com.

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SPRINGFIELD — The Realtor Assoc. of Pioneer Valley, MassHousing, Martin Luther King Jr. Family Services Inc., Neighborhood Housing Services, and participating financial institutions are hosting an Affordable Housing and Community Resources Block Party on Thursday, May 12 from 4 to 7 p.m. at the Martin Luther King Family Services campus on Concord Terrace in Springfield.

More than 30 organizations have partnered to help educate the community on the programs available to them, including affordable-housing programs such as Buy Springfield Now, summer youth employment, summer camps, healthy-living services, community healthcare providers, domestic-violence prevention and intervention, recreational and cultural programs, and education and academic support groups, to name a few. Attendees will have the opportunity for on-site registrations for these programs and services.

In addition to obtaining knowledge of the various programs, attendees and their families can enjoy food and beverages, entertainment, face painting, bounce houses, free gift-basket raffles, as well as a chance for a prospective new homeowner to win a $1,000 Visa gift card donated by the participating organizations. There is no fee to attend. On-site registration is required the day of the event to gain entry to the party.

For more information, contact Tracye Whitfield at Martin Luther King Family Services at (413) 746-3655.

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WARE — Michael Moran has been appointed president and chief administrative officer of Baystate Health’s Eastern Region. He had been serving in this role in an interim capacity since Jan. 29.

“Since January, Mike has been deeply engaged with community members, seeking input as the Eastern Region evolves to meet the contemporary needs of patients in Ware, Palmer, and surrounding communities,” said Nancy Shendell-Falik, senior vice president, Hospital Operations, Baystate Health. “He is working with Baystate Health colleagues to bring more primary care and specialty care to the Eastern Region, has ensured the current level of emergency care in Ware will continue, and is building relationships with Eastern Region team members, local leaders, community groups, the region’s EMS services, and many others.”

Moran came to the Eastern Region from a health-system role as vice president for Clinical, Facilities & Guest Services. In his 14 years at Baystate Health, he has had a vast scope of responsibility, at one point overseeing 13 departments and more than 1,300 team members throughout the system. He has been responsible for a broad spectrum of services including cancer, behavioral health, neurosciences and rehabilitation, food and nutrition, facilities, and more.

He is known for building high-performing teams, fostering engagement, and serving as executive leader for Baystate Medical Center’s complex cardiovascular and emergency-room facilities-improvement projects. He led the building of the orthopedic surgery and cancer centers in Springfield and the surgical center under construction at Baystate Franklin Medical Center. He has co-led the health system’s largest and most complex Lean project, which improved patient flow at Baystate Medical Center and resulted in efficiencies of more than $5 million.

The Baystate Health board of trustees and board members for the Eastern Region voted unanimously to make Moran’s appointment permanent.

“Michael brings 27 years of experience in multiple industries, including the military, recreation, hospitality, education, and healthcare,” said Shendell-Falik. “His community involvement includes service to several boards and committees throughout Western Massachusetts. His skills and experiences are well-suited to fulfill the leadership needs of the Eastern Region.”

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HADLEY — The Hampshire Mall management team recently welcomed Operations Manager John Mieczkowski.

John has more than 20 years of both commercial and industrial construction experience. He is the longtime owner and operator of Arc Welding and has served as a firefighter for over 20 years, currently as a lieutenant with the Hadley Fire Department. He continues to reside in Hadley where he was born and raised, and is a member of the PTO, Young Men’s Club, and Firemen’s Assoc.

“We are excited to have John join our team at Hampshire Mall. With his vast experience in construction and project management, he will be a valuable asset to us,” said General Manager Lynn Gray.

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SPRINGFIELD — On Thursday, May 12, Keller Williams Realty associates around the globe will donate hundreds of thousands of hours to their local communities during RED Day.

Introduced in 2009, RED Day, which stands for renew, energize, and donate, is Keller Williams Realty’s annual day of service. Each year on the second Thursday of May, associates spend the day away from their businesses serving worthy organizations and causes in their communities.

As part of the RED Day effort, Keller Williams Realty – Pioneer Valley has chosen to spend the day with the Springfield Boys & Girls Club at 481 Carew St. on Thursday starting at 9 a.m. to paint the inside and outside of the facility, paint parking-lot lines, and landscape. The Springfield Boys & Girls Club provides, in a safe environment, programs that inspire, educate, guide, enable, and support all young people to realize their full potential as productive, responsible, respectful citizens and leaders.

“RED Day is built on the belief that people can and should come together to achieve extraordinary things to help others,” said Mike Dombrowski, associate partner of Keller Williams Realty – Pioneer Valley. “It just happens to be a one-day expression of the constant state of the Keller Williams culture. We see a need, and we take action to help the Springfield community.”

Since the first RED Day in 2009, Keller Williams associates have given almost a half-million hours of community service through activities ranging from food and blood drives to cleaning up trash in public parks; from revamping gardens at nursing homes to rebuilding homes and schools for community members in need. For more information about RED Day, visit www.kw.com/kw/redday.

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SPRINGFIELD — Comcast Business will present “How to Leverage Technology to Do More With Less,” part of the BusinessWest/HCN Lecture Series, on Wednesday, June 15.

The event will take place at the Lyman & Merrie Wood Museum of Springfield History, 21 Edward St., Springfield. Registration will begin at 7:15 a.m., followed by breakfast and a panel discussion from 7:30 to 9 a.m.

The panelists — influential minds in the IT field — will discuss issues that every business IT department is being forced to deal with, including rising demands to make changes to existing systems, increasing efficiency and improving security, and how budget restrictions impact IT.

Panelists include Michael Feld, CEO, VertitechIT, and interim CTO, Baystate Health and Lancaster General Hospital; Frank Vincentelli, chief technology officer, Integrated IT Solutions; and Patrick Streck, director, IT Services, Baystate Health / Information & Technology.

Admission is free, but pre-registration is required by June 7. Register online here, or call (413) 781-8600 for more information.

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WILBRAHAM — Friendly’s Ice Cream announced it has sold its retail ice-cream and manufacturing business to Texas-based Dean Foods Co. for $155 million in cash.

“We are thrilled at the prospects the Friendly’s Ice Cream acquisition brings to Dean Foods,” said Dean CEO Gregg Tanner. “Coupled with the momentum of Dean Foods’ current regional brands, the Friendly’s brand will be a catalyst in our strategy to grow our existing ice-cream business and branded portfolio. Friendly’s is an ideal complement to our other heritage brands across the country and fills a manufacturing and retail ice-cream void in our nationwide footprint.”

Dean Foods is the largest processor and direct-to-store distributor of fresh fluid milk and other dairy and dairy-case products in the U.S., the company said. Friendly’s Ice Cream had $166 million in net sales of ice cream to supermarkets in 2015.

After the transaction closes late in the second quarter of 2016, Dean Foods plans to continue producing ice cream at the current Friendly’s plant in Wilbraham, which employs about 200 people.

“Friendly’s ice cream strongly resonates with consumers throughout the Northeast,” Tanner added. “Very similar to the traditions shared by consumers who grew up enjoying our existing regional milk and ice-cream brands, such as Mayfield or Dean’s, we believe the Friendly’s Ice Cream brand represents and promotes what Dean Foods has built itself around and is a great fit in our branded portfolio. Dean Foods is rooted in the traditional goodness of dairy, making Friendly’s more than just a good business and financial opportunity.”

Added Friendly’s President and CEO John Maguire, “today marks a new chapter for Friendly’s retail and manufacturing ice-cream business. Dean Foods Company has recognized the growth momentum that Friendly’s retail ice cream has experienced over the last five years, and I am thrilled that Dean Foods will be the ongoing steward of the retail ice-cream business, led by the current experienced retail and creamery teams.”

Friendly’s Restaurants, which boasts 260 locations in the U.S., will continue to be owned and operated by an affiliate of Sun Capital Partners Inc. and will license use of the Friendly’s trademark to Dean’s under a license agreement entered into as part of the transaction.

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GREENFIELD — Cindy Russo has accepted the position of president and chief administrative officer of Baystate Franklin Medical Center (BFMC) and the Baystate Health Northern Region, effective May 31. Russo will replace Dr. Thomas Higgins, who has served as interim president since June 2015.

A graduate of Western Connecticut State University in Danbury with a bachelor’s degree in nursing, Russo received a master’s degree in management with a concentration in healthcare administration from the Hartford Graduate Center. She is currently pursuing her doctorate in health administration at Capella University in Minneapolis.

Russo comes to BFMC from Central Region Hartford Healthcare, a fully integrated healthcare system that includes five acute-care hospitals and various other patient-care service offerings and settings. There, she has served as director, Clinical Services for MidState Medical Center, a 144-bed community hospital including several ambulatory locations; president/CEO, MidState VNA & Hospice; and vice president, Patient Care Services and chief Nursing officer. In 2009, she was promoted to senior vice president, Operations at MidState Medical Center. With the system’s restructuring in 2013, she took on the title of vice president, Operation Central Region.

Prior to joining Hartford Healthcare, Russo held the positions of director of Internal Medicine and Urgent Care at Yale University Health Services and Health Plan in New Haven, Conn., and director for Ambulatory Services and Acute Care at Masonic Geriatric HealthCare Center in Wallingford, Conn.

“I did want to expand myself outside of the territory of Connecticut, with which I am very familiar,” Russo said. “At the same time, I wanted to make sure I was moving to an organization with the kind of reputation and values I’ve been accustomed to at Hartford Healthcare. I certainly found that as I started to explore Baystate Health. As I visited Springfield and Greenfield and met the folks there, the camaraderie I felt initially was so palpable. There is an obvious commitment and loyalty, both from the individuals within the organization and from the community members I met. Everyone I met is making sure that this entity flourishes and that it will be here to serve the healthcare needs of the people of the Baystate Franklin community.”

Russo looks forward to getting involved in some of the organizations in this area once she settles in. “I’m excited about coming and learning from everybody and enjoying the time together, both within the work environment and out in the community as well.”

Nancy Shendell-Falik, president of Baystate Medical Center and senior vice president of Hospital Operations, Baystate Health, noted that “Cindy comes to Baystate with over 20 years of healthcare leadership, building strong community partnerships and physician relationships and fostering the creation of a positive organizational culture. I am thrilled to have Cindy as a partner in leading Baystate Franklin Medical Center and the Baystate Health Northern Region and supporting our health system’s strategic plan.”

Shendell-Falik added, “I would like to extend my appreciation to Dr. Higgins for his leadership at BFMC and the Northern Region this past year, in addition to his duties as chief medical officer. His support and partnership were instrumental to the completion of BFMC’s new surgical facility, which is scheduled to open in June and realize positive results in the areas of safety, quality, patient experience, and financial performance.”

Effective May 31, Higgins’ role as chief medical officer will be expanded to include oversight at Baystate Noble Hospital, replacing Dr. Sarah Haessler, who has been serving as interim chief medical officer since March.