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Mark Fulco

Mark Fulco

Mark Fulco has been named president of Mercy Medical Center, effective October 9. In this role, he will be responsible for the operational performance of the hospital; provide leadership in the execution, management, financial performance, and oversight of all hospital operations; and explore opportunities for growth through strategic development initiatives. “Mark is a highly respected, highly engaged healthcare leader with extensive experience in various areas of hospital operations. We are certain he will not only help sustain our rich legacy of providing high-quality care with a compassionate touch, he will also help us reach new levels of service to our community,” said John Sjoberg, board chair of Mercy Medical Center. Fulco returns to Mercy after spending the past two years at Trinity Health’s corporate office in Livonia, Mich., where he served as system vice president for Health Ministries and System Office Communication Interface. Reporting to the president and chief operating officer of Trinity Health and group executive vice presidents, he provided operational leadership in developing and communicating deployment of initiatives, served as the communication liaison between regional CEOs and the system office, coordinated several operations leadership councils, and led several special projects, including the creation of operations reports and updates to the Trinity Health operating model. “Mark is a strong, strategic leader with deep ties to health care in New England, and we are pleased he’s returning to Springfield to lead our ongoing transformation to people-centered care,” said Ben Carter, executive vice president for Trinity Health. Fulco first joined the Mercy team in 2005 as senior vice president of Strategy and Marketing and a member of the senior leadership team. In 2015, he was additionally named chief transformation officer to reflect his growing list of responsibilities around population-health management and value-based contracting. During his decade at Mercy, Fulco was instrumental in the success of several important initiatives, such as creation of the Mercy Care Alliance clinically integrated network and the Accountable Care Organization of New England. He also served as Mercy’s Integration Management Office lead for the CHE-Trinity consolidation and played a key role in building the partnership that resulted in Saint Francis Care joining Trinity Health. “We are thrilled to welcome Mark back to Mercy Medical Center. He is a visionary leader with unparalleled business acumen, exceptional creative ability, unwavering dedication to our mission, and tremendous enthusiasm — traits that will undoubtedly serve us well as he takes on this important role,” said Christopher Dadlez, president and CEO of Trinity Health of New England. Prior to joining Mercy, Fulco served as vice president of Strategic Marketing and Business Development for Saint Francis Hospital and Medical Center in Hartford, Conn. His previous roles include serving as president of a healthcare-management-services organization and as senior vice president of a national disease-management company. Fulco is the recipient of the 2010 American College of Healthcare Executives Management Innovation Poster Session Award for “A Successful Micro-Accountable Care Organization as a Model for Evolving Payment Reform in Massachusetts.” A former member of the board of the Springfield Performing Arts Development Corp. and the board of East Catholic High School in Manchester, Conn., he is a USA Hockey official and member of the officiating instructor staff. Fulco holds a master’s degree from the Barney School of Business and Public Administration at the University of Hartford, where he was a Woodruff fellow, and a bachelor’s degree from Clark University, where he was a Travelli scholar.

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Carrie Saldo

Carrie Saldo

WGBY’s local current-affairs show, Connecting Point, has a new host — who also happens to be a past one. Beginning with forthcoming Season 8, Carrie Saldo, an award-winning journalist with nearly a decade of public-media experience, will return to public television to present timely stories from Western New England on the PBS station’s flagship news and current-affairs program. Saldo served as WGBY’s Connecting Point host from 2010 to 2013, presenting most of the show’s eight-minute segments and co-producing the half-hour program at large. During her tenure, Saldo conducted hundreds of in-studio interviews, traveled to Haiti following the 2010 earthquake, and hiked parts of the Appalachian Trail in a special in-the-field series. Saldo’s return to the local PBS station comes on the heels of Jim Madigan’s retirement. Madigan headed up WGBY’s public-affairs efforts for nearly 30 years. WGBY Deputy General Manager Lynn Page said Saldo was an obvious choice for the job. “Carrie Saldo is the perfect addition to our team,” Page says. “She worked closely with Jim Madigan in the past and knows the region and its leadership very well. Carrie cares deeply for western New England. She understands the people, traditions, and cultures. She will continue Jim’s legacy as well as the mission of WGBY to connect the people of our region.” WGBY General Manager Anthony Hayes added that Saldo will advance the station’s commitment to reliable local news and current-affairs coverage. “Public media is a trusted source for information,” he said. “It’s extremely important that our current-affairs team lives up to the PBS reputation and provides Western New England with the content it expects from us. I have full confidence that Carrie Saldo will produce and deliver that quality local content to viewers.” For Saldo’s part, the return to local public media is a welcome one. “I am honored to dive in and uncover the stories that need to be told in this region,” she said. “Excellent journalism is the result of carefully listening. I’m here. Share your thoughts, ideas, comments, and concerns. Let’s shed light on the issues that matter most to you and work toward strengthening this area that we call home.”

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Alaina DiGiorgio

Alaina DiGiorgio

Regina Tillona

Regina Tillona

Elms College has appointed a new director of diversity and inclusion, as well as a new director of tutoring services, rounding out the staff in the college’s new Center for Student Success. The new director of diversity and inclusion is Alaina DiGiorgio. She will work with students, faculty, and staff to foster a more welcoming and inclusive community at Elms College. She has presented at numerous conferences on topics related to the intersection of race and athletics, and worked at the University of Tennessee. She was also a member of the Multicultural Mentorship program and ad hoc diversity committee at the University of Tennessee. Prior to that, she founded Women Empowering (WE) to strengthen community and support for female athletes at Western Illinois University, which is where she also earned her bachelor’s degree in kinesiology and her master’s degree in sport management. The new director of tutoring services is Regina Tillona, an experienced educator who has worked to promote achievement for all learners. She most recently served as Title I director at Massachusetts Virtual Academy in Greenfield, where she created opportunities for students to explore the world as knowledgeable, creative, and thoughtful individuals. Prior to that, she worked as district coordinator at Southwick-Tolland-Granville Regional School District and director of tutoring at New Leadership Charter School in Springfield. Tillona received her bachelor’s degree in education and history from Westfield State University, and her master of education degree from Western New England University.

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The Women’s Fund of Western Massachusetts recently welcomed Donna Haghighat as its new CEO. She comes to the Women’s Fund with more than 12 years of experience developing programs, cultivating relationships, fund-raising, directing communications strategy, creating strategic plan, and building advocacy programs. Most recently principal at the Collabyrinth Collective, LLC, Haghighat’s previous roles have included executive director of the Aurora Women & Girl’s Foundation, chief engagement and advocacy officer for YWCA Hartford Region, a strategic consultant, chief development officer for Hartford Public Library, interim director and grants/program manager of the Women’s Education and Leadership Fund, and co-president of AAUW CT. “I am thrilled to join the Women’s Fund of Western Massachusetts at this pivotal time,” Haghighat said. “Together with our amazing board, staff, donors, funders, volunteers, and program participants, we build stronger communities and organizations when women lead.”

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Leslie Leone

Leslie Leone

Facial Cosmetic & Maxillofacial Surgery, P.C. announced the promotion of Leslie Leone to clinical nurse supervisor. “Leslie has been an outstanding student, employee, nurse, and professional,” said Practice Administrator Fredrika Ballard. “We have enjoyed being part of her professional development over the past eight years. We feel honored to have such a wonderful, caring, and talented nurse to lead our team and take exceptional care of our patients.” Leone joined the practice in 2009 as a licensed dental assistant after graduating from Porter & Chester. She was hired to work exclusively with owner Dr. Richard Fraziero at the East Longmeadow location. After working alongside Fraziero for a few years, he encouraged her to further her education to become a registered nurse. She completed pre-requisites at Springfield Technical Community College and transferred to American International College, graduating from AIC in 2014 with a bachelor’s degree in nursing, and became an RN at Facial Cosmetic & Maxillofacial Surgery. In addition to her eight years in the oral-surgery field, Leone is also DAANCE-, ACLS-, and CPR-certified. She is involved in pre- and post- surgery direct patient care, as well as managing medication inventory for in-office surgeries, code preparation, and readiness. Her new position as clinical nurse supervisor allows her to use her wide-ranging skills to oversee the entire clinical department. “I enjoy providing patient-centered care on a daily basis while also mentoring the clinical staff,” she said.

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After nearly five years as president and CEO of DevelopSpringfield, Jay Minkarah announced his upcoming resignation to assume leadership of a regional planning commission in New Hampshire. “I have truly appreciated the opportunity to help play a role in advancing community revitalization in Springfield,” said Minkarah. “It has been an honor to be a part of what is sure to be a great renaissance for the city. There are strong community partnerships working together with great projects poised for success.” Under Minkarah’s tenure, the organization has worked to advance a series of critical economic-development and revitalization projects in Springfield. Notable projects include the purchase and remediation of a blighted property at 700 State St.; phase-one stabilization and remediation at the historic Gunn Block at the corner of Walnut and State streets; phase-one completion of the Lower Maple Business Park, including the rehabilitation of the Ansel Phelps House at 83 Maple St.; and the advancement of plans for the Springfield Innovation Center on Bridge Street. “We are grateful to Jay for the expertise he has provided and the commitment he has shown to Springfield,” said Nick Fyntrilakis, board chair. “As an organization, we have taken on some of the most challenging projects in the city in an effort to create opportunity for positive economic activity, Jay has been a driving force in our efforts thus far and has helped prepare us for future success.” DevelopSpringfield’s staff and board are working to complete transition plans with a focus on advancing its mission toward revitalization in the city of Springfield. The board will also begin a search process for a new president and CEO.

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The Young Professional Society of Greater Springfield (YPS) announced the election of Ashley Clark as president of the organization. Clark has previously served in various capacities on the board, including terms as secretary and vice president and chair of the annual YP Cup Dodgeball Tournament. “I am thankful to have an employer who understands the value of giving back — and encourages it,” said Clark, a cash-management officer at Berkshire Bank in Springfield. “I am excited to take on this new role and hope to strengthen our impact in the communities we serve. Our emerging and existing leaders need a space for mentorship, opportunity, and social engagement, and YPS plans to continue to provide that. With the organization’s first ever all-women executive committee, and a diverse board beside us, we can increase our impact over the next few years.” This year, YPS is celebrating 10 years of impact in the Greater Springfield area. Moving forward, the organization will focus on membership growth, community-driven events, and additional programing. Events to round out 2017 include Oktoberfest Third Thursday at the Munich Haus and Santacon: a Community Engagement, in partnership with the Springfield Thunderbirds.

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American International College (AIC) announced the promotions of Christopher Garrity, CPA to vice president for Finance and Jeffrey Bednarz to associate vice president for Auxiliary Services. Garrity came to AIC in 2013 from Meyers Brothers Kalicka, P.C. in Holyoke, bringing with him 12 years of public-accounting experience. During his tenure, he has increased controls within the finance department as well as instituted technological advances to better serve the needs of the college. In recent months, Garrity has assumed additional finance and administrative responsibilities including insurance, real estate, and banking. Garrity graduated from Nichols College in Dudley with a bachelor’s degree in accounting. He is a member of the American Institute of Certified Public Accountants and the Massachusetts Society of Certified Public Accountants. Bednarz has been with AIC since 2007. During his tenure with the college, he added to his responsibilities with the campus police to become a full-time sergeant, deputy chief, safety officer, and campus-services systems administrator. He was instrumental in the growth of AIC’s access-control and video-surveillance systems. His duties include the day-to-day management of outsourced campus providers, including campus police, dining services, buildings, and grounds. In his new role, Bednarz will continue to oversee campus police, dining services, and buildings and grounds. In addition, he will oversee new construction as well as other construction projects across campus.

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Main Street Hospitality Group recently welcomed Donald Hebert, a seasoned financial manager with more than 25 years of experience, as the company’s newly appointed vice president of finance. “Donald’s extensive experience in the financial world will provide great insight for Main Street,” said Sarah Eustis, CEO of Main Street Hospitality. “He brings seasoned financial acumen and deep industry knowledge, and he truly appreciates the values we uphold at Main Street.” Hebert is responsible for all aspects of Main Street’s financial health, management and reporting, including insurance and banking oversight and relationships. In addition, he will lead in developing and implementing financial growth strategies across the board. Most recently, Hebert served as the CFO, director of corporate finance, and treasurer for Trapp Family Lodge, where he was the senior manager of the accounting, IT, and human-resources functions; assisted in attracting investors for new business ventures; and was actively involved with executive management in accruing capital for the construction of a new, multi-million-dollar brewery. Prior to that, Hebert was CFO of Bowden Hospitality Management Group, where he managed accounting, financial systems, and back-office functions for full-service hotels, including national brands such as the Holiday Inn, Hampton Inn, Radisson Hotel, and Homewood Suites. Over the span of his career, he also has served as CFO for telecommunications and aerospace firms in New England. Hebert is a graduate of the University of Maine at Orono and has a MBA degree from St. Joseph’s College in Windham, Maine.

Chamber Corners Departments

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org

(413) 594-2101

• Oct. 3: Table Top Expo with the Greater Holyoke, Greater Westfield, Quaboag Hills, and Springfield Regional chambers, 4:30-7 p.m., hosted by Castle of Knights, 1599 Memorial Dr., Chicopee. Sponsored by Holyoke Medical Center, PeoplesBank, Polish National Credit Union, HG&E,  BusinessWest, Grzelak, Grzelak & Associates, P.C., and Westfield Bank. Cost: $5 pre-registration, $10 at the door. Sign up online at chicopeechamber.org/events.

• Oct. 12: Business After Hours, 4:30-6:30 p.m., hosted by Red Fez, 70 Exchange St., Chicopee. Sponsored by the Red Fez and Westfield Bank. Cost: $10 for members, $15 for non-members, including food and beverage. Sign up online at chicopeechamber.org/events.

• Oct. 18: Amazing World of Dr. Seuss Salute Breakfast with Kay Simpson of the Springfield Museums, 7:15-9 a.m., hosted by Collegian Court, 89 Park St., Chicopee. Sponsored by the Arbor Kids and Westfield Bank. Cost: $23 for members, $28 for non-members, including breakfast buffet. Sign up online at chicopeechamber.org/events.

• Oct. 19: Oktoberfest Collaborative Event with Young Professional Society of Greater Springfield, 5-7 p.m., hosted by Munich Haus Biergarten, 13 Center St., Chicopee. Free to YPS and chamber members. Call (413) 594-2101 for more information.

• Oct. 26: Lunch & Learn: New Marijuana Legislation, 11:30 a.m. to 1 p.m., hosted by Residence Inn, 500 Memorial Dr., Chicopee. Sponsored by the Greater Chicopee Chamber and Residence Inn of Springfield/Chicopee. Cost: $30 for members, $35 for non-members, including lunch. Sign up online at chicopeechamber.org/events.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• Oct. 12: Networking by Night, 5-7 p.m., at Eastworks, 116 Pleasant St., Easthampton. Sponsored by Easthampton Travel. For more information, visit www.easthamptonchamber.org, or call the chamber at (413) 527-9414.

• Oct. 3: Meet the Candidates, 6-8 p.m., hosted by Eastworks, 116 Pleasant St., Suite 320, Easthampton. An opportunity to meet and get to know candidates running for mayor and City Council positions in Easthampton. For more information, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

• Oct. 25: The Hampshire County Tourism Council will launch its new tourism guide at Northampton Country Club, 135 Main St., Leeds, 5-7 p.m. For more information, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• Oct. 3: Table Top Expo & Networking, 4:30-7 p.m., hosted by Castle of Knights, 1599 Memorial Dr., Chicopee. Five area chambers — Greater Holyoke, Greater Chicopee, Greater Westfield, Springfield Regional, and Quaboag Hills — are getting together to present a table-top show. Cost: $125 for a table. Visitors are $5 in advance and $10 at the door. Call the Holyoke Chamber at (413) 534-3376 to secure your table, or sign up online at holyokechamber.com.

• Oct. 11: Chamber Business Development/Salute Breakfast, 7:30-9 a.m. hosted by Gateway City Arts, 92 Race St., Holyoke. Sponsored by PeoplesBank, Holyoke Gas & Electric, and Holyoke Medical Center. Join emcee Linda Noonan, executive director of the Massachusetts Business Alliance for Education, for a discussion on education and workforce development, internships, career exploration, and job shadowing. Speakers include Dr. Steve Zrike, Holyoke Public Schools; Maggie Gifford, William J. Dean Technical High School; and Eileen Bresnahan, Bresnahan Insurance. Plus, a sneak peek at the new high-school redesign. New chamber members will be recognized: Midas of Chicopee, Tradesmen of New England LLC, Northeast Powersports, Midas of Westfield, Paper City Art Kids, Strategic Alliances, Bay Path University, and Volleyball Hall of Fame 2017 induction. Cost: $25 for members, $30 for guests and walk-ins. Reservations may be made online at holyokechamber.com.

• Oct. 18: Chamber After Hours, 5-7 p.m., hosted and sponsored by Westfield Bank, 1642 Northampton St., Holyoke. Business networking event. Refreshments, 50/50 raffle, and door prizes. Cost: $10 members, $15 for guests. Call the chamber at (413) 534-3376 to register, or sign up at holyokechamber.com.

• Oct. 25: Holyoke Chamber Business Person of the Year/Volunteer of the Year Award Dinner, 6 p.m, hosted by Delaney House, Country Club Way, Holyoke. Social hour 6-7 p.m., followed by dinner at 7 p.m. A dinner honoring the 2017 Business Persons of the Year: Michael Hamel, owner of Hamel’s Creative Catering and the Summit View Banquet and Meeting House, and the Henry A. Fifield Volunteer of the Year, Harry Montalvo, Community Development specialist at bankESB. Cost: $65. Register online at holyokechamber.com, or call the chamber at (413) 534-3376.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• Oct. 4: October Arrive @ 5 and Chamber Open House, 5-7 p.m., at the Northampton Chamber of Commerce, 99 Pleasant St. Cost: $10 for members. Sponsors: Clinical & Support Options, Florence Bank, Innovative Business Systems, and Pioneer Training.

• Oct. 19: “Microsoft Excel: Tips, Tricks, & Shortcuts,” 9-11 a.m., presented by Pioneer Training, hosted by Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. This workshop will present tips, tricks, and shortcuts that we have collected and developed over 20 years of teaching and using Microsoft Excel. Participants are encouraged to bring laptops and follow along with the instructor, but this is not required. Pre-registration is required, and space is limited. Cost: $35 for members, $45 for non-members.

• Oct. 24: Start Your Business, 9 a.m. to noon, at TD Bank, 175 Main St., Northampton. Presented by SCORE of Western MA. This three-hour workshop will help you clearly understand the details, challenges, opportunities, and rewards of owning and operating your own business. This workshop is a suggested prerequisite to our Business Planning Workshop. Cost: $25. RSVP, as space is limited. To register online, visit westernmassachusetts.score.org/content/take-workshop-38.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org

(413) 568-1618

• Oct. 3: Greater Westfield Chamber of Commerce 20th Annual Table Top Expo & Networking Event, 4:30-7 p.m., hosted by Castle of Knights, 1599 Memorial Dr., Chicopee. The Greater Westfield, Greater Chicopee, Greater Holyoke, and Springfield Regional chambers invite you to the 20th annual Table Top Expo. With approximately 110 businesses represented and hundreds of visitors, this event is an excellent marketing tool for area businesses. Cost: $125 for a draped 8-foot table. Includes two exhibitor passes with fee. Must be a member of one of the four chambers to have an exhibitor table. New Westfield Chamber members may use new-member benefit and pay $62.50 for a table. Admission: $5 for pre-registered tickets, $10 at the door. Call the Pam at the chamber office at (413) 568-1618 for more information, to register, or to inquire about sponsorship opportunities.

• Oct. 6: Workshop: “Family Medical Leave Act,” 8:30-10 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Join Attorney Timothy Netkovick of Royal, P.C. for this informational workshop on the Family Medical Leave Act (FMLA). Employers are well aware of the challenges presented by the FMLA. Employers need to be familiar with the provisions of the FMLA in order to be able to respond to all employee requests, from intermittent leave to unforeseen leave. Cost: free for members, $30 for non-members. Online registration is available at www.westfieldbiz.org, or call Pam at the chamber at (413) 568-1618.

• Oct. 11: October After 5 Connection, 5-7 p.m., hosted by East Mountain Country Club, 1458 East Mountain Road, Westfield. Sponsored by Fresh Look Interiors and Vivid Hair Salon and Spa. Cost: free for members, $10 for non-members. Refreshments will be served, and a cash bar will be available. A 50/50 raffle will benefit the chamber scholarship fund. Bring your business cards and make connections. This month: speed connecting. Online registration will be made available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

• Oct. 16: Greater Westfield Chamber of Commerce – Best Practices – Hiring & Firing, 8:30-10 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Attorneys Mary Jo Kennedy and Jennifer Cannon from Bulkley, Richardson and Gelinas, LLP will present on the subject of best practices for hiring and firing to avoid discrimination claims. This interactive and informative program will include an overview of federal and state employment laws, tips for preventing liability under these laws , what questions can be asked in an interview and what questions are prohibited, reviewing protected classes under federal and state law, documenting performance management and reviews, steps the employer should take when preparing for a termination, and protecting the business from liability for discrimination when terminating employees. A question-and-answer session will follow the presentation. Cost: Free for members, $30 for non-members. Online registration is available at www.westfieldbiz.org, or call Pam at the chamber at (413) 568-1618.

SPRINGFIELD REGIONAL CHAMBER

www.springfieldregionalchamber.com

(413) 787.1555

• Oct. 3: Annual Multi-chamber Table Top Showcase and Networking Event with Greater Chicopee, Greater Holyoke, Greater Westfield, and Quaboag Hills chambers, 4:30-7 p.m., hosted by Castle of Knights, 460 Granby Road, Chicopee.

• Oct. 4: Business@Breakfast, 7:15-9 a.m., Crestview Country Club, 281 Shoemaker Lane, Agawam. Sponsored by United Personnel Services. Joshua Weiss, co-founder of the Global Negotiation Initiative at Harvard University and program director of Bay Path University’s master of science program in Leadership and Negotiation, will keynote the event, with a focus on “The Negotiator in You.” Attendees will learn how to negotiate with confidence and calm for successful results. The chamber will also recognize Anthony Hayes as the new general manager for WGBY and Tim Kennedy as the new president of MassLive Media. Cost: $25 for Springfield Regional Chamber members in advance ($30 at the door), $35 for general admission in advance ($40 at the door). Register online at www.springfieldregionalchamber.com or by e-mailing Jessica Hill at [email protected]. Sponsorship opportunities are also available. Contact Hill at (413) 755-1310 for more information.

• Oct. 11: Pastries, Politics, and Policy, 8-9 a.m, hosted by TD Bank Conference Center, 1441 Main St., Springfield. Featuring new Massachusetts Secretary of Labor and Workforce Development Rosalin Acosta, in her first Western Mass. appearance.

• Oct. 27: Super 60, 11:30 a.m.-1:30 p.m., hosted by Chez Josef, 176 Shoemaker Lane, Agawam. The 28th annual Super 60 awards luncheon celebrates the success of the fastest-growing privately owned businesses in the region. Cost: $60 for members in advance, $75 for non-members.

Reservations for all Chamber events may be made online at www.springfieldregionalchamber.com.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• Oct. 4: Wicked Wednesday, 5:30-7:30 p.m., hosted by Candlewood Suites. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880 or register at www.westoftheriverchamber.com.

• Oct. 19: Networking Lunch, noon to 1:30 p.m., hosted by Cal’s Woodfired Grill, West Springfield. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of your lunch. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events. Register online at [email protected].

• Oct. 25: Food Fest West, 5:30-8 p.m., hosted by Springfield Country Club, West Springfield. Local restaurants show off their cuisine at this well-attended event. Vote for your favorite restaurant or enjoy a cigar on the patio of Springfield Country Club. A DJ, raffle, and entertainment round out this event. Proceeds raised by Food Fest West will go toward the Partnership for Education and the WRC Educational Fund, which provides grants to businesses for on-the-job training and continuing-education needs. Cost: $25 in advance, $35 at the door. Tickets may be purchased online by visiting www.westoftheriverchamber.com. For more information about this event, contact the chamber office at (413) 426-3880 or e-mail [email protected].

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD

www.springfieldyps.com

• Oct. 18: Professional Breakfast Series: “The EQ Exchange,” 7:30-9 a.m, hosted by the Colony Club in Tower Square, Springfield. Use emotional intelligence to manage your boss. Cost: free for members, $15 for non-members.

• Oct. 19: Oktoberfest Third Thursday with Chicopee Chamber of Commerce, 5-7 p.m., hosted by Munich Haus. Join us for live music, light appetizers, and networking. Cost: free for members, $10 for non-members.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT

Orange Park Management, LLC v. Arch Properties, LLC

Allegation: Failure to return $8,000 and accrued interest according to contract: $8,000+

Filed: 8/17/17

U.S. Foods Inc. as successor in interest of Cara Donna v. OZKA, LLC d/b/a Maggio’s Pizza

Allegation: To enforce credit application, for food goods sold and delivered, unjust enrichment, and account annexed: $6,344.81

Filed: 8/29/17

HAMPDEN DISTRICT COURT

Geraldine Talbot v. Five Below Inc.

Allegation: Negligence, slip and fall causing injury: $6,816.04

Filed: 9/5/17

Liani Zabik v. Springfield Area Transit Co. Inc.

Allegation: Negligence of bus driver causing injury: $6,216

Filed: 9/11/17

HAMPDEN SUPERIOR COURT

BP Environmental Services Inc. v. Allen Burke Construction, LLC

Allegation: Money owed for delivery and removal of storage containers: $29,865

Filed: 8/21/17

Angel Vazquez, personal representative of the estate of Vilma Vazquez v. Daniel Engelman, M.D. and Baystate Health Inc.

Allegation: Wrongful death, failure to properly treat infection: $25,000+

Filed: 8/25/17

Peter Yaffe v. LMERG Inc. d/b/a Homewatch Caregivers and Lori Mgrdichian

Allegation: Breach of employment contract: $56,448

Filed: 8/28/17

White Glove Caterers Inc. d/b/a Partners Restaurant v. Western Massachusetts Electric Co.

Allegation: Negligence causing injury and property damage: $250,000

Filed: 8/31/17

Colin Drury v. Town of East Longmeadow

Allegation: Employment contract and wage violations: $70,000

Filed: 9/1/17

HAMPSHIRE DISTRICT COURT

Jean Bess v. Ricky C. Hoy, United Parcel Service Inc., and Liberty Mutual Insurance Co.

Allegation: Motor-vehicle negligence causing injury: $20,111.28

Filed: 8/30/17

Daily News

CHICOPEE — Phillips Insurance Agency Inc. was one of 13 agents in the Northeast and the only agent in Western Mass. to earn the exclusive Chairman’s Club Award from Liberty Mutual Insurance.

The Chairman’s Award is designed to recognize the contributions of the top-performing commercial-lines agencies in the country. Phillips Insurance had earned the Liberty Mutual President’s Club for 10 years in a row prior to achieving this top echelon of Liberty agents. Phillips Insurance President Joe Phillips will accept the award at the Chairman Dinner in Jackson Hole, Wyo. later this month.

Phillips Insurance Agency, established in 1953, is a full-service risk-management firm with a staff of 25 professionals. The agency handles the personal and commercial insurance needs for thousands of individuals and businesses throughout the Northeast.

Business of Aging Sections

Passing Interest

It’s hardly news that America’s Internet and smartphone culture has transformed the way people live.

But not everyone knows they’re also changing the way people die — or, more specifically, how they plan for death and the often-difficult process of transferring key information, end-of-life wishes, and even treasured memories to their loved ones.

cakeTake Cake, for instance. This free online platform helps people determine and share their end-of-life wishes. Similar to the popular dating app Tinder, Cake outlines and organizes these wishes by presenting users with a number of questions on which they can swipe yes or no. Based on the answers, the app creates a profile divided into four categories — legacy, health, legal/financial, and funeral — each of them accompanied by action steps one could take to carry out those wishes.

“Each and every one of us should have a say in how we live our lives, from beginning to end (and even beyond),” the Boston-based Cake creators note. “Gift your loved ones with the information of what you would want, and how you want to be remembered.”

For many people, they note, thinking about the end of life isn’t a morbid activity, but can be a motivating factor to live life to the fullest. “It can put things in perspective and give you and your loved ones more peace of mind. It is a very considerate act to let your loved ones know what you would want. You can go at your own pace, and plan as much as feels right to you.”

Even folks with a will can benefit from such a service, the company notes, because many aspects of end-of-life planning — right down to the food one would want served at one’s funeral — are typically not be covered in that document.

“Additionally, medical preferences can be difficult to think through,” they go on. “Cake helps uncover your values so you can be clearer on your preferences, and so that your loved ones can be clear on them too.”

Plenty of Options

But Cake is far from the only player on this unique scene, which mixes some time-honored concepts with a decidedly 21st-century twist. Here are some of the others.

everplansEverplans, in some ways similar to Cake, is a digital vault for a person’s end-of-life plans, described as “a complete archive of everything your loved ones will need should something happen to you.” The app allows users to securely store wills, passwords, funeral wishes, and more in a shareable vault. Documents may include anything from wills, trusts, and insurance policies to bill-payment schedules, advance directives and do-not-rescuscitate orders, as well as final wishes and funeral preferences.

Users begin by taking a short assessment survey to see how much planning they’ve already done, how much else they need to do. Based on that information, the service, which costs $75 per year, creates a to-do checklist and helps prioritize that list. The user then assigns specific ‘deputies’ for the plan, so loved ones can find everything neatly in one place.

mydirectivesMore of an emergency-care tool than an strictly an end-of-life plan, MyDirectives allows people to speak for themselves — digitally. Users populate their ‘medical ID’ with date such as their health information and end-of-life plans. This allows doctors to have access to this information right from a patient’s iPhone lock screen.

The four basic parts to this free service are ‘My Decisions,’ which outlines care preferences, values, and treatment goals; ‘My Thoughts,’ which uses messages, video posts, music, and photos to help caregivers know more about the patient; ‘My Healthcare Agents,’ which outlines who represents the patient during a health crisis when he or she can’t communicate; and ‘My Circle,’ which keeps key contact information in one place.

principled-heartThe creator of Principled Heart, a certified financial planner, said his goal was to help answer a common question: where do we keep all our planning documents and information — and how will my loved ones know what to do? His site encourages people to keep only what is necessary, including passwords (or instructions on where to find them) for financial accounts, social media, and other accounts. Other features include instructions for pet care, key contacts, and space to upload up to 60 documents.

Three specified people are required to validate the account owner’s death, and then the site, which costs $45 a year for up to one gigabyte of storage, will provide access to all the information stored inside.

afterstepsAfterSteps, created by a Harvard Business School student, also requires the names of three verifiers, who will be notified in the event of the user’s death and will get access to all information stored on the site, which includes wills and other legal forms, passwords and instructions for digital accounts, funeral-arrangement wishes, and other data. It costs $60 a year or $299 for life.

Most services of this sort are recent developments, but a few have a longer history. DocuBank was created in 1993 as a registry to give members 24-hour access to their advance directives. More than 200,000 members have used the service ($55 per year) since then, and DocuBank has added new features, including an online vault called SAFE that provides a place for members to store files. The site’s latest ‘Digital Executor’ feature allows members to designate one person who will be able to access all of their online files once they’ve presented proof of the member’s death or permanent incapacity.

Celebrating Life After Death

Many end-of-life planning apps are about more than financial and funeral arrangements; however, crossing over into the realm of preserving history and sharing memories.

safebeyondFor example, SafeBeyond ($48 to $96 per year) defines itself as a ‘legacy-management service.’ As such, this app allows users to keep record of their life story in the form of meaningful digital content. SafeBeyond’s distribution capabilities then allow for the future delivery of this content in the form of personalized messages accessible by specific loved ones – almost like emotional life insurance through which one can be remembered.

“Everyone’s life story is unique and constantly affected by change,” the creators write. “Our platform provides an innovative online and mobile-app solution for the easy and secure management of your life story and your meaningful digital content, with enhanced distribution capabilities for the future delivery of personalized messages and digital assets. You decide when, where, and with whom your messages and other digital assets will be shared.”

The app allows people to record text, audio, and video messages throughout their life and store them in a heavily encrypted ‘digital vault.’ Then, SafeBeyond will send messages on behalf of its clients for up to 25 years after they die. Many users choose to schedule those messages on birthdays or on the anniversary of their passing. After the user dies, their recipients are e-mailed a notification telling them to download the app so that they can, one day, receive a message from the grave.

eterniamMeanwhile, Eterniam provides a free, secure online locker for one’s personal digital assets, including photos, videos, and other documents, and then releases them after the user’s death to whomever he or she specifies. Rather than focus on death, the app encourages users to ‘celebrate life,’ and to capture moments and upload them to the cloud.

Bcelebrated ($20 yer year, $100 for a lifetime membership) enables members to create a multi-media website that will become their autobiographical memorial site when the time comes. They may share their story in words, images, and audio; write password-protected private messages for loved ones; and essentially leave a permanent site where friends and family can celebrate a life.

Members create password-protected private pages for loved ones, record their last wishes, and assign a charity to receive donations on their behalf. The service also sends automated notification e-mails at the time of a member’s death and provides a list of numbers for those who need to be called.

Finally, on a different, slightly more downbeat note, Life Countdown is a free app that asks users to pick the date they think they’ll live to, then sends notifications at random intervals about how much time they theoretically have left. The app, its creators say, has a philosophical bent: “to cultivate the contemplation of death.”

Some might feel that’s a worthy-enough goal. For those who want to do more than contemplate, but instead do some real planning about what they’ll leave behind, today’s online culture offers plenty of options.

Building Permits Departments

The following building permits were issued during the months of August and September 2017.

AGAWAM

Ashakris HNA, LLC
336-344 North Westfield St.
$15,000 — Remove and replace wall, install new acoustic ceiling

Jaffe Family Foundation
45 Tennis Road
$468,500 — Roofing

AMHERST

Amherst Pelham Regional School District
170 Chestnut St.
$13,000 — Demo and remove concrete chimney cap and brick veneer and replace with new chimney at Amherst Regional Middle School

Hampshire College
893 West St.
$8,500 — Interior renovation in bookstore to subdivide space

CHICOPEE

City of Chicopee
110 Church St.
$150,000 — New fire-alarm system at Chicopee Police Department

City of Chicopee
110 Church St.
$438,000 — Masonry, carpentry, and roofing at Chicopee Police Department

Charles Sourmaidis
467 Memorial Dr.
$66,234 — Refinish Denny’s dining room, bring bathroom to code, replace cabinets

Valley Opportunity Council Inc.
35 Mt. Carmel Ave.
$25,300 — Install new demonstration cabinets and countertops

Valley Opportunity Council Inc.
516 Chicopee St.
$28,000 — Renovate existing office space and create additional offices, add new doors

EASTHAMPTON

Autumn Properties, LLC
184 Northampton St.
$103,450 — Install fire-suppression system in three buildings

City of Easthampton
50 Payson Ave.
$6,000 — Remove and replace gazebo roof, replace decking, repair trim and lattice

Keystone Enterprises
122 Pleasant St.
$4,500 — Create roof penetrations, chaseway for duct system

EAST LONGMEADOW

Excel Dryer
355 Chestnut St.
$25,600 — Fire protection

Louis & Clark
436 North Main St.
$11,000 — Commercial alterations

HADLEY

325 Rocky Hill Rd., LLC
325 Rocky Hill Road
$4,200 — Frame, insulate, sheetrock, and new bathroom floor

Lacomb Holdings, LLC
189 Russell St.
$24,050 — Add bathroom with shower, add two sets of double doors, move existing door, add screen wall in reception area

Med Express
424 Russell St.
$10,000 — Illuminated channel letters backlit with LEDs and mounted to building

Pizza Hut of America
424 Russell St.
$58,900 — HVAC; install ductwork, register grills, and diffusers

Pyramid Mall of Hadley Newco, LLC
367 Russell St.
$200,000 — Minor interior remodel on sales floor of JCPenney, add Sephora cosmetic department

Pyramid Mall of Hadley Newco, LLC
367 Russell St.
$693,000 — Fit-out in existing construction for Planet Fitness

The Taproom
1 Mill Valley Road, Suite C
$6,800 — Add divider wall, plumb sink, dishwasher, power outlets, and track lighting

LONGMEADOW

GPT Longmeadow, LLC
714 Bliss Road
$3,000 — New sign for Great Harvest Bread Co.

LUDLOW

Apex Dental
653 Center St.
$2,500 — Illuminated sign

Apex Dental
653 Center St.
$3,100 — Non-illuminated sign

Eversource
Chapin Street
$2,634,740 — Solar panels

NORTHAMPTON

39 Main Street, LLC
33 Main St.
$14,843 — Install walls, door, flooring, and lighting in new second-floor offices

1924, LLC
46 Round Hill Road
$50,000 — Kitchen addition

Chamisa Corp.
25 Main St.
$9,500 — Disassemble and remove existing elevator hoistaway cage and install temporary construction-control barriers in preparation for new elevator

Coolidge Center, LLC
47 Pleasant St.
$18,500 — Install new interior staircase

Cumberland Farms Inc.
43 Main St.
$790,000 — New commercial building for Cumberland Farms store

O’Connell Oil Associates Inc.
506 Pleasant St.
$4,000 — Illuminated ground sign with Shell logo and LED price sign

Rockwell Management Corp.
30 Village Hill Road
$8,600 — Illuminated ground sign for the Columns at Rockwell Place

Smith College
102 College Lane
$175,000 — Reconfigure existing conference room and exercise studio, roofing, decking

Smith College
College Lane
$193,000 — Roofing

Thornes Marketplace
150 Main St.
$34,000 — Remove nine antennas and replace with nine upgraded antenna pabels, add three remote radio heads

Wohl Family Dentistry, LLC
61 Locust St.
$15,000 — Flooring, lighting, section off five offices

SPRINGFIELD

Albany Road
1287 Liberty St.
$25,000 — Replace floors, remove non-beating walls, new bar, electrical, and plumbing at Springfield Plaza

City of Springfield
415 State St.
$5,000 — Add door to provide classroom access to existing closet at Commerce High School

MassMutual Life Insurance Corp.
1500 Main St.
$395,074 — Demolish interior partitions, new partitions and doors, new finishes, hand sinks, headwall units for UMass College of Nursing expansion

Bobby Patel
942 Belmont Ave.
$78,300 — Remove existing roof system at Old Grampy’s building to get ready for new truss design

Shriners Hospitals for Children
516 Carew St.
$249,942 — Renovate space to accommodate new equipment in radiology suite

SIS Center Inc.
1441 Main St.
$230,000 — Interior fit-out for new tenant on 12th floor

Juliette Son
170 Mayflower St.
$5,000 — Rebuild and expand garage

Yukon Group, LLC
119 Fisk Ave.
$4,850 — Add office and restroom

WARE

Aldrich Management Co.
124 West St.
$35,000 — Interior renovations for a takeout pizza kitchen

U.S. Bank Trust/Marty’s Real Estate
21 Robbins Road
$32,000 — Roofing, carpentry, build steps to basement, install new bulkhead

WEST SPRINGFIELD

Agri-Mark
964 Riverdale St.
$10,000 — Changes to concrete block wall

Departments People on the Move
Robert Pura

Robert Pura

Greenfield Community College (GCC) President Robert Pura announced he will retire in June 2018 after 17½ years of service to the college and community. During his opening-day remarks to GCC’s faculty and staff on Aug. 31, Pura reflected on many things that the college community has achieved since he arrived in 2000, including:

• Creating the Testing Center, Wellness Center, Advising Center, Vet Center, and the Department Studios, as well as work with the courts and the jail, creation of the GCC Food Pantry, and development of the Senior Symposia;

• Experiencing extensive building renovations to the north and south wings, a new roof and weatherization of the East Building, and creation of the Greenhouse, the Outdoor Learning Lab, and the new Core building; and

• With the GCC Foundation, raising a total of $14 million, awarding 139 scholarships last spring, building the endowment to $5 million, among other accomplishments.

In addition to 39 years of experience as a teacher and administrator in the Massachusetts community-college system, the past 17 as president of Greenfield Community College, Pura is also a graduate of a community college. As the first in his family to attend college and the child of an immigrant, he said he understands what a community-college education can mean to students. “Opening the doors to higher education to all who aspire to a better life for themselves and their families while at the same time maintaining high academic standards is the noblest mission in higher education.” The GCC board will assemble a search committee, with the goal of choosing a new president within a year.

•••••

Chris Mader

Chris Mader

OMG Roofing Products has promoted Chris Mader to the position of technical services manager. In his new role, Mader will manage the day-to-day activities of the Technical Services department, which oversees building-code and approval issues, product-application issues, as well as technical customer-support activities. In addition, he will manage the technical-support team of Andy Cleveland and Stephen Childs. He reports to Josh Kelly, vice president and general manager. Mader started with OMG Roofing Products in 2011 as a codes and approvals support engineer. Since then, he has worked extensively with OMG’s private-label customers and code and approval officials both in North America and abroad, helping with product evaluation, developing technical product specifications, and maintaining code approvals and keeping abreast of technical changes and advancements in the commercial roofing industry. Prior to joining OMG, he was a manufacturing engineer with Hamilton Sundstrand. Mader is a member of the National Roofing Contractors Assoc., the Single-Ply Roofing Industry, and the Roof Consultants Institute. He holds a bachelor’s degree in mechanical engineering from UMass Dartmouth and a master’s degree in engineering management from Western New England University.

•••••

Ralph Thresher

Ralph Thresher

Ralph Thresher has joined Webber & Grinnell Insurance as a loss-control consultant. He has more than 30 years of experience as a loss-control specialist. Through his expertise, Thresher has helped companies reduce their losses through policy and regulation implementation. In his most recent position with L.E. Mahoney/Wheeler & Taylor Inc., he worked with clients’ management teams to create a safer work environment through the evaluation of their existing safety policies and procedures, performing safety surveys of their work sites, and making recommendations to reduce accidents and improve regulatory compliance.

•••••

Jessica Laporte

Jessica Laporte

Anthony Worden

Anthony Worden

Michael Tucker, president and CEO of Greenfield Co-operative Bank, announced the promotions of Jessica Laporte to administrative officer and Anthony Worden to senior vice president, commercial loans. Laporte has been with the bank since 2013, and in her new role, she is primarily responsible for directing Bank Secrecy Act and fraud-monitoring efforts. She has more than 16 years of banking experience and is currently completing her bachelor’s degree from Southern New Hampshire University. She is based in the bank’s King Street, Northampton office. Worden has been with Greenfield Co-operative Bank since 2009. He will be primarily responsible for the management of the bank’s commercial-lending efforts. He has more than 18 years of commercial-lending and credit-analysis experience. He received his bachelor’s and MBA degrees from UMass Amherst and is a graduate of the Banking School at the Wharton School of Business.

•••••

The Employers Assoc. of the NorthEast (EANE) announced that Christopher Matteson has joined the EANE team as grant developer. He will work with EANE members to train and develop their workforces using funding secured from targeted grant sources. He brings more than 10 years of experience — primarily in the areas of manufacturing, healthcare, and social services — to his role at EANE. Matteson will spearhead the October initiative to generate awareness for Massachusetts-based companies in workforce-training opportunities, and will outline strategies and trends for significant funding resources. Two lunch programs will be held: one in EANE’s Auburn office on Tuesday, Oct. 3, and the other in Agawam on Friday, Oct. 6. Both programs run from noon to 1:30 p.m., and businesses and organizations can register at no charge by contacting Matteson at [email protected]. EANE has facilitated numerous grants — close to $2 million in total, with several grants ranging from $200,000 to $250,000 — for members to increase job retention, growth, and wages; to foster more productive and competitive companies; and to increase commitments to private investment in training. Matteson spent more than eight years with the 500-member advocacy group the Rhode Island Manufacturers Assoc. and its nonprofit arm, the Rhode Island Manufacturing Institute, most recently as vice president and chief operating officer. In that position, he maintained member services, developed strong relationships with manufacturers, and created training programs in partnership with universities, community colleges, and local training providers. He developed several manufacturing apprenticeship programs which led to dozens of new hires for manufacturers, and spearheaded a program for Rhode Island called “Dream It, DO IT,” which is a national initiative charged with increasing the positive awareness of manufacturing as a career choice. Matteson also spent several years in social-service positions and mental-health community-action programs dealing with sex offenders, fire setters, and substance abusers, where he implemented behavior-modification and managed-treatment programs. Matteson has a bachelor’s degree in criminal justice and sociology from Rhode Island College and will complete his project management professional (PMP) certification in October at Bryant University. He has served on the advisory boards of Davies Career and Technical School, North Kingston High School, and East Providence Career and Technical School. He is a member of the National Assoc. of Workforce Development Professionals. He also serves on the board of directors for St. Mary’s Home for Children, a nonprofit agency offering comprehensive treatment programs for boys and girls traumatized by abuse or experiencing the challenges of psychiatric disorders.

•••••

Tighe & Bond, an engineering and environmental consulting firm, announced the recent addition of three senior environmental professionals to its team:

Christopher Koelle is a Connecticut licensed environmental professional (LEP) and project manager with 19 years of experience providing environmental-consulting services for a wide range of large and smaller-scale multi-disciplinary projects. This includes environmental assessment, hazardous building material (HBM) surveys, site development and redevelopment of brownfields, remediation, HBM abatement, and facility demolition. Koelle’s projects have involved assessment and remediation of PCBs, petroleum, solvents, and metals at both federally and state-regulated sites. He is known for developing innovative approaches to site assessment and remediation that have yielded significant savings at a multitude of sites across Connecticut. Koelle earned his bachelor’s degree in environmental science from Lehigh University, and his master’s in environmental science from the University of New Haven. He works out of the firm’s Middletown office, Conn. office;

• Shawn Rising is a Massachusetts licensed site professional (LSP) and project manager with more than 19 years of experience providing environmental-consulting services for a wide range of diverse projects throughout New England. He provides site assessment, remediation, due-diligence services, and environmental permitting. In addition, he has designed and implemented a variety of remedial programs for the treatment of oil and hazardous materials impacts to soil and groundwater under various regulatory programs. Rising has managed numerous waste site cleanup projects throughout the Northeast, with a focus on petroleum site assessment and remediation. In addition, he has substantial experience with facility compliance in the petroleum industry. Rising also has managed several large-scale due-diligence projects, supporting the acquisition of up to 300 properties under single-portfolio transaction. Currently he is providing LSP services for the closure of the former Mt. Tom power plant in Holyoke. Rising earned his bachelor’s degree in biology, with a minor in chemistry, from Westfield State University. He works primarily out of the firm’s Westfield office, routinely providing support to many other Tighe & Bond offices; and

Daniel Williams is a senior environmental-compliance specialist with more than 27 years of experience in industrial health and safety, as well as regulatory compliance. His expertise includes development and support for process-safety management; risk-management programs; environmental, health, and safety (EHS) programs; and various OSHA, EPA, and state environmental-compliance standards. Williams has developed, coordinated, and managed EHS policies, programs, training, and reporting processes for numerous industrial facilities throughout New England. During this time, he has overseen numerous safety improvements and implemented successful accident- and cost-reduction strategies. He brings a wealth of safety and compliance experience to the firm gained from past positions at industrial facilities in Massachusetts. Williams holds a bachelor’s degree in EHS program management from UMass Amherst. He works out of the firm’s Westfield office.

•••••

Michelle Baity

Michelle Baity

BFAIR (Berkshire Family & Individual Resources) announced the appointment of Michelle Baity as director of Human Resources. A key member of the senior leadership team at BFAIR, Michelle brings significant experience and knowledge to the organization. Prior to joining BFAIR, Baity’s human-resource experience includes the past 16 years at Berkshire County ARC, most recently serving as assistant director of Human Resources. During her tenure at Berkshire County ARC, she worked in all capacities within the human-resource field, gaining new responsibilities and skills throughout the years. Prior to her work in human resources, her career was dedicated to the field of human services. Baity holds a bachelor’s degree in business administration from Massachusetts College of Liberal Arts. She is a 2004 graduate of the Berkshire Leadership Program. She volunteers for the Berkshire Place as a member of its personnel committee, is the past president of the Reid Middle School PTO, and worked on the city of Pittsfield’s Winter Carnival.

•••••

Elms College added nine new faculty members in accounting, biology, communication sciences and disorders, education, nursing, and social work:

• Sara Smiarowski, an adjunct professor in the Elms MBA program, has been promoted to assistant professor of Accounting. Most recently, she was CFO of Berkshire Brewing Company in South Deerfield, MA. She also held leadership financial roles at Yankee Candle Co. in South Deerfield and Kringle Candle Co. in Bernardston;

• Joining Elms as a lecturer in Biology is Dr. Andrew Rucks. Most recently, Rucks has been a faculty member at American International College in Springfield and a consultant with Westat in Rockville, Md. He previously held faculty positions at Holyoke Community College, Massachusetts College of Pharmacy and Health Sciences in Boston, and Western New England College;

Brittney Carlson and Kathleen Murphy have been hired as assistant professors of Communication Sciences and Disorders. Carlson, who had been an adjunct professor at Elms since January, most recently served as a staff audiologist for VA Connecticut Healthcare System. Since 2004, Murphy has worked in a number of roles for Futures Education, Futures Healthcore in Springfield. She has also served as a speech language pathologist at Stepping Stones Birth to Three Center in Hartford, Conn.; Cooley Dickinson Hospital in Northampton; and Holyoke Public Schools;

• Joining Elms as associate professor of Education is Natalie Dunning, and as lecturer of Education is Shannon Dillard. Dunning had been assistant superintendent for teaching and learning for Freetown-Lakeville Regional Schools in Lakeville since 2013. Prior to that, she was chief academic officer for Springfield Public Schools and K-12 supervisor of science for Providence (R.I.) Public Schools. Dillard has been adjunct faculty in curriculum development at Bay Path University since 2010. Prior to that, she was a clinical faculty member and lecturer at UMass Amherst;

• New faculty in the School of Nursing are Elizabeth Fiscella as associate professor of Nursing, and Deana Nunes as instructor of Nursing. Fiscella most recently served as an associate professor of Nursing at Berkshire Community College and as assistant clinical professor of Nursing at UMass. Nunes, a certified wound care nurse at Mercy Wound Care Center in Springfield since 2010, has been a clinical adjunct at Elms College since 2015; and

William Gilbert has joined the college as assistant professor of Social Work. He has more than 25 years of experience in social work as a clinician, administrator, supervisor, and educator. He has taught at Eastern Connecticut State University in Willimantic; the University of Saint Joseph in West Hartford, Conn.; the University of Connecticut in West Hartford; and Elms College. His social-services experience includes positions at agencies such as Catholic Charities in Norwich, Conn.; Family Support Services; Community Prevention and Addiction Services Inc. in Willimantic, Conn.; and the Village for Families and Children Inc. in Hartford, Conn.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

HAMPDEN DISTRICT COURT

Evadney Jumpp v. High Ridge Real Estate, LLC
Allegation: Negligence causing injury: $2,261.88
Filed: 8/21/17

HAMPDEN SUPERIOR COURT

Charles Dodge and Candice Dodge v. Baystate Health Inc.; Michael Dunkerley, M.D.; Amanda Shorette, M.D.; Eleanor Winston, M.D.; and Ziv Corber, M.D.
Allegation: Medical malpractice: $22,000
Filed: 8/10/17

Douglas Knoechelmann and Trina Knoechelmann v. Baystate Health Inc.; John Wang, M.D.; Amanda Shorette, M.D.; Thomas Chin, M.D.; and Brian O’Connell, M.D.
Allegation: Medical malpractice: $30,000
Filed: 8/10/17

Debra Smethurst, individually and as personal representative of the estate of Kris Smethurst v. Richard Wait, M.D., Baystate Medical Center, and Baystate Surgical Associates
Allegation: Medical malpractice, wrongful death: $40,000+
Filed: 8/11/17

Brian Beloncik v. Bruce M. Goldstein, M.D.; Northampton Dermatology Associates, P.C.; Glenn P. Genest, M.D.; and New England Dermatology, P.C.
Allegation: Medical malpractice: $25,000+
Filed: 8/14/17

Catherine Brantley v. Price Rite a/k/a PRRC Inc.
Allegation: Slip and fall causing injury: $39,694
Filed: 8/14/17

Margaret Richardson v. Walmart Stores East, LP
Allegation: Employment discrimination: $250,000
Filed: 8/14/17

Arthur J. Hurley Co. Inc. v. Amps Electrical Inc., Waste Management Disposal Services of Massachusetts Inc., and Southern Sky Renewable Energy Chicopee, LLC
Allegation: Construction dispute: $38,690.45
Filed: 8/15/17

Joseph B. Collins, trustee in bankruptcy of Donald J. Wheeler v. Thomas Richard Canto, M.D. and Baystate Wing Hospital
Allegation: Malpractice: $1,000,000
Filed: 8/16/17

HAMPSHIRE SUPERIOR COURT

Historic Round Hill Summit, LLC v. TP Daley Insurance Agency Inc.
Allegation: Negligence re: insurance policy: $3,063,448
Filed: 8/15/17

Daily News

SOUTH HADLEY — Stephen Duval, a private wealth advisor with Ameriprise Financial Services Inc., recently announced he has moved his practice to a new location at 551 Newton St. and changed its name to Summit House Wealth Partners. Duval has also expanded his team of financial advisors by one.

A certified financial planner, Duval moved his office in June from 130 College St., and colleague Justin Osowiecki, a financial advisor, made the transition with him. At the same time, Duval partnered with Edward Boscher, who is also now serving clients as a Summit House Wealth Partners financial advisor.

The team will hold an open house for the public at the new Newton Street office on Thursday, Sept. 21 from 2 to 7 p.m.

Duval holds a bachelor’s degree from UMass in business administration and is a graduate of the College for Financial Planning. He has been with Ameriprise for 25 years. Boscher is also a certified financial planner and a certified investment management analyst. He has spent much of his career working with Voya Investment Management out of its Windsor, Conn. office. He holds a bachelor’s degree in business management from Westfield State University.

Boscher made the transition to Summit House Wealth Partners, he said, “to put my 23-plus years of asset-management experience to work for people around here, because I live here.”

Duval’s practice is an Ameriprise Financial franchise. Ameriprise Financial Services Inc. offers financial-advisory services, investments, insurance, and annuity products. For more information, or for details on upcoming workshops — on topics ranging from Social Security to identify theft to retirement planning — call (413) 540-0196.

Daily News

SPRINGFIELD — The Business & Innovation Expo of Western Mass., the seventh annual business-to-business show produced by BusinessWest and the Healthcare News, slated for Thursday, Nov. 2 at the MassMutual Center, will feature wide range of seminars, workshops, and panel discussions delivered by local experts.

One particularly timely panel discussion will tackle the topic of cybersecurity. Slated for 9:30 to 10:15 a.m., the panel will include Marco Liquori, president of NetLogix, Regina Jasak, president of Regina Jasak Independent Insurance; and June Liberty, a board member with HRMA.

The Expo will feature more than 150 exhibitor booths, educational seminars, breakfast and lunch programs, and a day-capping Expo Social. Current sponsors include Comcast Business (presenting sponsor), Johnson & Hill Staffing Services and Wild Apple Design Group (executive sponsors), Inspired Marketing (show partner), MGM Springfield (corporate sponsor), Isenberg School of Management at UMass Amherst (education sponsor), Xfinity (social sponsor), Elms College (information booth sponsor), Smith & Wesson (Workforce Support Center sponsor), Savage Arms (JoinedForces parking sponsor), and the Better Business Bureau (contributing sponsor). Additional sponsorship opportunities are available. Exhibitor spaces are also available; booth prices start at $800. For more information on sponsorships or booth purchase, call (413) 781-8600, ext. 100.

Daily News

SPRINGFIELD — American International College (AIC) announced the promotions of Christopher Garrity, CPA to vice president for Finance and Jeffrey Bednarz to associate vice president for Auxiliary Services.

Garrity came to AIC in 2013 from Meyers Brothers Kalicka, P.C. in Holyoke, bringing with him 12 years of public-accounting experience. During his tenure, he has increased controls within the finance department as well as instituted technological advances to better serve the needs of the college. In recent months, Garrity has assumed additional finance and administrative responsibilities including insurance, real estate, and banking.

Garrity graduated from Nichols College in Dudley with a bachelor’s degree in accounting. He is a member of the American Institute of Certified Public Accountants and the Massachusetts Society of Certified Public Accountants.

Bednarz has been with AIC since 2007. During his tenure with the college, he added to his responsibilities with the campus police to become a full-time sergeant, deputy chief, safety officer, and campus-services systems administrator. He was instrumental in the growth of AIC’s access-control and video-surveillance systems. His duties include the day-to-day management of outsourced campus providers, including campus police, dining services, buildings, and grounds.

In his new role, Bednarz will continue to oversee campus police, dining services, and buildings and grounds. In addition, he will oversee new construction as well as other construction projects across campus.

Daily News

STOCKBRIDGE — Main Street Hospitality Group recently welcomed Donald Hebert, a seasoned financial manager with more than 25 years of experience, as the company’s newly appointed vice president of finance.

“Donald’s extensive experience in the financial world will provide great insight for Main Street,” said Sarah Eustis, CEO of Main Street Hospitality. “He brings seasoned financial acumen and deep industry knowledge, and he truly appreciates the values we uphold at Main Street.”

Hebert is responsible for all aspects of Main Street’s financial health, management and reporting, including insurance and banking oversight and relationships. In addition, he will lead in developing and implementing financial growth strategies across the board.

Most recently, Hebert served as the CFO, director of corporate finance, and treasurer for Trapp Family Lodge, where he was the senior manager of the accounting, IT, and human-resources functions; assisted in attracting investors for new business ventures; and was actively involved with executive management in accruing capital for the construction of a new, multi-million-dollar brewery.

Prior to that, Hebert was CFO of Bowden Hospitality Management Group, where he managed accounting, financial systems, and back-office functions for full-service hotels, including national brands such as the Holiday Inn, Hampton Inn, Radisson Hotel, and Homewood Suites. Over the span of his career, he also has served as CFO for telecommunications and aerospace firms in New England.

Hebert is a graduate of the University of Maine at Orono and has a MBA degree from St. Joseph’s College in Windham, Maine.

Daily News

NORTHAMPTON — Ralph Thresher has joined Webber & Grinnell Insurance as a loss-control consultant. He has more than 30 years of experience as a loss-control specialist.

Through his expertise, Thresher has helped companies reduce their losses through policy and regulation implementation. In his most recent position with L.E. Mahoney/Wheeler & Taylor Inc., he worked with clients’ management teams to create a safer work environment through the evaluation of their existing safety policies and procedures, performing safety surveys of their work sites, and making recommendations to reduce accidents and improve regulatory compliance.

“We are pleased to have Ralph join our team of professionals,” company President William Grinnell said. “As we expand our loss-control program, Ralph is poised to assist our clients by identifying hazards, improving safety procedures, and provide update industry regulations regarding OSHA and FMCSA. His work experience will complement our long-term plan to expand our offerings and customer service to our valued commercial-line clients.”

Daily News

SPRINGFIELD — Skoler, Abbott & Presser, P.C. will hold a Labor & Employment Law Symposium on Thursday, Oct. 5 from 8:30 a.m. to 3:45 p.m. at the Sheraton Springfield Monarch Place Hotel.

“The past year has brought significant changes in labor and employment law, and employers need to be aware of these changes; not knowing the law is no excuse for not following it,” said attorney Timothy Murphy, a partner at Skoler Abbott. “We are offering this symposium to provide local and regional HR professionals and employers with the latest developments, and to help them prepare for what’s coming next.”

The symposium is geared toward human-resources professionals and business owners. Topics and presenters will include:

• “Labor Law Update: Change Is Coming,” by Murphy and attorney Ralph Abbott Jr., Skoler Abbott;

• “Massachusetts’ New Pay Equity Law and the Effects of Implicit Bias in the Workplace,” by attorney Kimberly Klimczuk, Skoler Abbott;

• “Top Ten Wage & Hour Mistakes Made by Employers,” by attorney John Gannon, Skoler Abbott;

• “Insurance Coverage in Employment Litigation: Limiting Your Risk & Knowing Your Rights,” a panel discussion with attorney Marylou Fabbo, Skoler Abbott; Miriam Siegel, director of Human Resources, Springfield College; and William Trudeau, president, Insurance Center of New England; moderated by attorney Amelia Holstrom, Skoler Abbott;

• “After Barbuto: Strategies for Addressing Drugs in the Workplace,” by attorney Erica Flores, Skoler Abbott; and

• “How You Should (and Shouldn’t) Conduct a Workplace Investigation,” by Holstrom and attorney Susan Fentin, Skoler Abbott.

Attendees will be able to select three of six breakout sessions, and the symposium will close with an overall question-and-answer session. The symposium has been pre-approved by the HR Certification Institute for five hours of general recertification credit toward PHR and SPHR recertification.

The cost to attend is $99 per person and includes continental breakfast and lunch. Registration is available at skoler-abbott.com/trainingprograms.

Features

Growth Opportunities

Aerial Mehler with ‘Snowy,’ her pet goat.

Aerial Mehler with ‘Snowy,’ her pet goat.

When Prospect Meadow Farm was conceived six years ago, the thinking was that working outdoors and with animals could have a significant therapeutic effect on those with autism or developmental disorders. “That’s something I believed in before this started, but I didn’t quite know how powerful it was,” Shawn Robinson noted, adding that he certainly knows now.

Aerial Mehler grew up on the western end of Long Island, just a short train ride from Manhattan. So, in most all respects, she considers herself a city girl.

Thus, when her family relocated to Western Mass. several years ago, her first reaction was that this region was, in all likelihood, too rural for her liking.

And when she was approached about working at Prospect Meadow Farm in Hatfield, a vocational-services program operated by Northampton-based ServiceNet, after becoming frustrated at a few other employment settings, she was more than a little dubious about the notion that she would soon warm to the place, vocationally and otherwise.

“I thought, ‘I’m from the city — I don’t do this stuff,’” she told BusinessWest, adding that today … well, she does do that stuff, or at least some of the many things that fall into the broad realm of agriculture and farm management.

In fact, she is the program assistant to the facility’s director, Shawn Robinson, and carries out a host of administrative duties ranging from sending out bills to the farm’s many customers, especially those who purchase its eggs and log-grown shiitake mushrooms, to drafting reports to the state, to maintaining the farm’s Facebook page.

“I call myself the on-call employee, because if something needs to be done, I do it, and it’s something different every day,” said Mehler, 29, who actually owns one of the goats now living at the farm, a spirited white female appropriately named ‘Snowy.’

“I’d say I’m a regular here, but that’s a setting on a washing machine,” she joked, expressing an opinion held (if not openly expressed) by most all those who work at the farm — men and women of all ages who are on the autism spectrum or have a developmental disability.

Indeed, there are no ‘regulars’ at Prospect Meadow, only individuals with various talents who, it was thought, could certainly benefit from working outdoors, around animals, and as part of a diverse workforce handling various assignments that, like Mehler’s, are different every day — and also make $11 an hour while doing so.

And six years later, that theory has been validated — and then some.

parsley

At top, farmhand Brittany Rawson tends to some of the parsley plants at Prospect Meadow Farm. Below, Shawn Robinson, director of the farm, with one of the resident llamas.

At top, farmhand Brittany Rawson tends to some of the parsley plants at Prospect Meadow Farm. Below, Shawn Robinson, director of the farm, with one of the resident llamas.

“When the facility was created in 2011, it was with the thinking that there would be a significant therapeutic effect to working outdoors and working with animals,” said Robinson. “That’s something I believed in before this started, but I didn’t quite know how powerful it was.

“One thing that we’ve seen is that people who were not successful in other work programs and had explosive behaviors, for example, would come here, and we just wouldn’t see those behaviors,” he went on. “And I have to credit a lot of it to the outdoors and the animals.”

Prospect Meadow is a multi-faceted operation with many moving parts. There are anywhere from 800 to 1,000 chickens on the property at any given time, and egg sales are a huge part of this business. Likewise, a shiitake-mushroom venture that started small and continues to grow provides those products to a host of area restaurants and stores.

There is also a landscaping component — crews will be sent out to handle a wide range of small residential and commercial jobs — as well as a catering operation managed out of the farmhouse. There are also plans in the works for both a feed store and a small café, separate operations that will provide employees with additional opportunities to interact with the public.

And, yes, the farm sells goats as well — to those, like Aerial, who want them as pets; to groups who need them for culinary offerings to be served at dinners and festivals; and to entrepreneurs who ‘employ’ them as “lawnmowers,” as Robinson called them.

But while Prospect Meadow might be gaining an identity from all of the above and especially the mushrooms, it is, at its core, a place of opportunity — employment-wise and personal-development-wise — for those who come here and don shirts with the farm’s logo, a rooster.

“We’re helping to increase these individuals’ skills and improve any sort of vocational deficiencies that may be identified, while also providing them with a real, paying job experience in a supportive environment,” Robinson explained, “with the hope that combining that support with that training could eventually lead to them being very successful in any career they pursue elsewhere.”

For this issue, BusinessWest visited Prospect Meadow to gain a full appreciation for the many aspects of this operation and the many ways it is cultivating growth, in every sense of that term.

An Idea Takes Root

When BusinessWest asked Robinson if he could pick up one of the chickens he was pointing out as he offered a tour of the farm and make it part of a picture, he replied with a confident “sure, no problem.”

The chickens, however, were not going along with the program.

Indeed, try as he might — and he tried several times — Robinson could not get both hands around any of these fast-moving fowl, and both hands are needed. So he suggested that the resident llamas might prove to be more willing subjects for a photo shoot.

Farm director Shawn Robinson (second from left) with, from left, farmhands Ana Tyson, Vicki Taft, and Justin Cabral.

Farm director Shawn Robinson (second from left) with, from left, farmhands Ana Tyson, Vicki Taft, and Justin Cabral.

Only, they weren’t. They were rather shy and kept retreating to their wooden home or the shaded area behind it; only bribery, in the form of a late-morning snack, seemed to help. Their recalcitrance gave Robinson an opportunity to shed some light on their presence at the farm (in some respects, they are where this story begins) and one of their primary assignments — protecting the chickens who live in the same general area on the 11-acre property.

“They use their legs to really fight, and other animals know that, and even their scent keeps some predators away … but they’ll go after other animals, too,” said Robinson, noting that, while llamas are certainly not indigenous to Hatfield, many chicken-loving animals that are, including coyotes, bobcats, and even the occasional bear, seem to know instinctively that messing with a llama is not a good career move.

But these long-legged animals have, as noted, another, far more important role at Prospect Meadow, that of being therapy of sorts for those who come to work there, and this takes Robinson back before the start of this decade and the genesis of Prospect Meadow.

A ServiceNet-operated residential program in Williamsburg for individuals with psychiatric issues was gifted some llamas, he explained, adding that the animals were having a recognizably positive impact on the residents, information that made its way back to ServiceNet director Sue Stubbs.

She was already aware of highly successful farm operations at the former Northampton State Hospital and other similar facilities, he said, and this knowledge, coupled with entreaties from the state for the development of more innovative vocational-services programs, spurred discussions about perhaps establishing such an operation.

However, the original vision was for a residential program for individuals with chronic mental illness, he continued, adding that Prospect Meadow eventually evolved into what it is today, a vocational program with 40 to 45 people working on the property on a any given day.

As for Robinson, he had no experience in the sector known as agribusiness, but that didn’t stop him from seeking out this career opportunity — or from thinking he had what it would really take to succeed in the role of director.

“I live in Hatfield and know lots of farmers, but certainly wasn’t an expert in that area,” he told BusinessWest. “But I was an expert in developing things and building things, so I was pretty confident that I could come up with a vision and develop this into something with the support of the ServiceNet leadership.”

And he was right; he’s built Prospect Meadow into that unique vocational-services program the state desired.

Individuals are referred to the program through the Mass. Department of Developmental Services (DDS) or through a school’s special-education department, and they often arrive after working in other settings.

Most of the farmhands are between the ages of 18 and 35, but there are some who are much older, and one individual recently retired after turning 65. They come from across Western Mass., but most live in Franklin and Hampshire counties.

Revenue to maintain the farm and its various facilities and pay some of the employees is generated in a number of ways, including the sale of eggs, mushrooms, and other products; the catering and landscaping services; and through community-supported agriculture (CSA) shares sold to area residents who, through those contributions, not only support the farm and its work, but fill their table with fresh produce.

Robinson said the farm operation takes on added significance today not only because it provides a different and in many ways better employment opportunity for those with various developmental disabilities, but because such opportunities are becoming increasingly harder to find.

Indeed, he said piecework job opportunities in area factories are fewer in number, and for a variety of reasons. And while some employers actively hire individuals with developmental disabilities, there is a recognized need for more landing spots.

Not a Garden-variety Business

Still, as noted, Prospect Meadow isn’t merely another a place of employment for those who come here. Because it is agribusiness, it provides opportunities daily that fall more in the category of ‘therapy’ than ‘work,’ although they are obviously both.

And this brought Robinson back to the subject of the animals, which are not exactly a profit center (with the exception of the chickens and their eggs), but provide payback of a far different kind.

“We keep the animals, even at a little bit of a loss, because they are able to make the farmhands more impactful in their other work,” he explained. “Having that 20 minutes to feed a goat in the morning or care for a rabbit makes them more focused when they’re dealing with the shiitake mushrooms or working in the garden.”

Indeed, the farmhands, when asked about what they enjoyed most about coming to work every day, typically started with the animals.

But they also spoke of the importance of the bigger picture, meaning being able to earn a better paycheck, learn a number of different skills, do something different every day, and work alongside others.

It was Justin Cabral, an energetic, extremely candid 26-year-old from Deerfield, who probably best summed up the many types of opportunities that the farm provides to individuals like him.

“I really love this job; it’s a real blessing,” he told BusinessWest, before going into some detail about all that he meant by that. And he started with some very practical matters.

“Before I came here, I was doing piecework at a different place,” he noted. “The pay wasn’t very good at all; I decided to leave and come here.”

We’re helping to increase these individuals’ skills … while also providing them with a real, paying job experience in a supportive environment.”

But then, he moved on to the many other elements in this equation — everything from gaining confidence from taking on various job assignments (including work to drill holes in logs with power tools) to learning how to work in teams, to overcoming fears, such as those involving animals.

“I drill holes in the shiitake logs, and I’ve become really good at it,” said Cabral, now in his second year at the farm. “And I used to be afraid of the chickens and the rabbits, and a lot of the animals here, but not anymore.

“I like everything … I like the egg collections, I like working out in the fields, I like feeding the animals, I like hanging out with my friends, and a lot more,” he said in conclusion. “It’s a great job, and there’s something here for everybody.”

Those sentiments were echoed by the many others we spoke with, and through their comments it became clear that Prospect Meadow provides much more than jobs.

Indeed, Robinson said the experience gained at the farm can open the doors for people in a variety of other settings, including other area farms, where individuals would work independent of state support.

Meanwhile, there are career paths at Prospect Meadow itself, he noted, adding that one can move — and some have — from farmhand to senior farmhand to ‘job coach,’ a level where the state is providing no funding for the individual, who has moved into what amounts to, as the name implies, a coaching position.

Scott Kingsley, 36, is a candidate for that job title, which would bring with it a host of new responsibilities, a pay increase, and benefits such as health insurance. He is currently working to help open the feed store and will work closely with those assigned to that operation.

“I like working with the animals, but I also like doing all kinds of different things,” said Kingsley, clutching the walkie-talkie that also comes with senior-farmhand status. “I guess what I like most is working with other people and helping them make money.”

Experts in Their Field

As he wrapped up his interview with BusinessWest, Cabral turned to Robinson, who asked him if he wanted to go back to his duties at the shiitake logs or hang in and listen to others as they offered comments.

“I’m not getting paid to sit here and talk,” he said with a voice that blended sarcasm and seriousness in equal doses. “I’ve got to go back to work.”

And he did just that, as the others would when it was their turn.

Most of them come here for four or five days a week, in all kinds of weather and at all times of year (this is a farm, after all). But none of them would prefer to be called a regular.

That term, as Mehler so eloquently noted, should be reserved for one of the buttons on a washing machine.

Here, there are only individual farmhands who together comprise a hard-working team that makes this farm a well-run business where there are growth opportunities — of every breed and variety.

And a place that can almost prompt Mehler to say she was a city girl.

George O’Brien can be reached at [email protected]

Insurance Sections

Risk and Reward

The Encharter management team

The Encharter management team, from left: Trish Vassallo, personal lines director; Beth Pearson, commercial lines director; Tracey Benison, president; and Sue Henry, vice president of finance and administration.

Tracey Benison, president of Encharter Insurance in Amherst, says she deals in what some people may consider a dry topic, or ‘white noise.’ But to her and her team, it’s actually a vibrant, highly personalized process of helping people recognize the risks in their home and work lives, reduce those exposures, and make sure they’re well-covered when the unthinkable happens.

Trish Vassallo says there’s a certain gratification in matching insurance clients to the right coverage, especially when the worst — anything from a destructive hurricane to a violent car crash — happens.

“The best thing we can tell them is, ‘you’re covered for that,’” said Vassallo, personal lines director at Encharter Insurance in Amherst, and a 25-year veteran with the agency. But getting to that point takes time and communication, because each client is different.

“It’s really important to talk to the customer and understand what risks might be hidden, what they might be unaware of,” she told BusinessWest. “They may say, ‘I don’t drive for work, but I drop the kids off on the way to work, and do the same for my neighbors.’ That opens the door to further questioning, and we make sure they have the right coverage.”

Tracey Benison, who came on board as Encharter’s president two years ago, agreed, noting that the firm’s customers range from individuals with $500 policies to business owners whose premiums reach eight digits. “Basically, everyone who walks through the door has unique exposures we need to address. So we learn what’s unique about them and make sure they’re absolutely covered. A lot of people underestimate what their insurance needs are, and underestimate the need to get guidance from an experienced adviser. A lot of people are focused on prices and don’t purchase the right coverages.”

She said real-life examples are plentiful, including one individual she knows who had $20,000 in liability coverage on his auto insurance, and hit a pedestrian in a crosswalk; the victim racked up $350,000 in medical care.

“People say, ‘give me the best price,’ but they’re being penny wise and pound foolish,” Benison added. “And it’s not just the financial impact, but the stress. We want people to understand what their exposures are and what the best products are for it, and have them make a decision from there.”

The agency, formerly known as Blair, Cutting & Smith, traces its roots in Amherst back to 1879. In 1999, the firm was purchased by Plymouth Rock Assurance Corp. and changed its name to Encharter.

“But we remain independent, and we write as independent agents, but we work under the guise of Plymouth Rock, and we represent multiple carriers,” Vassallo said. “We don’t feed clients specific companies, but we look for the best product at the best price.”

Benison noted that many of Encharter’s 25 employees have been with the agency for many years, but plenty of new blood has come on board, including eight hires in the past year alone.

“It’s a growing office, and we want to keep growing,” she said, noting that 17 team members are licensed insurance agents. “That’s the majority of our staff, and to me, that’s a big part of what we do. When people walk through the door, anyone can help them with their insurance needs.”

What’s the Risk?

Encharter has long been a multi-pronged agency, offering a raft of products in both personal and commercial lines. On the personal side, customers cover everything from home and condo insurance to life insurance; from auto coverage to boats, motorcycles, even golf carts.

“We’re partnered with more than 50 carriers, which allows our customers to have access to a broad range of choices,” said Beth Pearson, commercial lines director.

But insurance isn’t just about making sure risk exposures are covered; the process begins with lessening those exposures to begin with, a process known as risk avoidance. “Insurance should be the last stop in the process,” Benison noted.

“One of the great things we do is educate people on exposures they might not be aware of,” Pearson added, noting, for example, that many commercial clients don’t comprehend the scope of today’s cyberthreats and the possibility of data breaches.

Tracey Benison

Tracey Benison says people who shop online for insurance, focusing only on price, are missing out on the personalized advice that could save them major headaches later.

“That’s a very interesting phenomenon in the marketplace. Cybercrime and ransomware and stealing data are becoming more sophisticated, and our client base does not necessarily know how to protect their business from these cybercriminals and hackers. In the fall, we offer a cyber presentation in conjunction with the chamber of commerce because people don’t always understand what’s involved in cyber risk and ransomware.”

As for insuring personal property, everyone is different, Benison said. “You can put two identical homes side by side, but the risk for each of them is different. It could be because someone is working from home, or it could be a piece of jewelry or an antique. That’s why purchasing insurance online is a problem. There isn’t someone going to the next stage, giving them advice on exposure. Instead, it’s ‘get the minimum possible, get the sale, and move on.’

“Commercial insurance is the same,” she went on. “You could have two electricians side by side, but one does commercial work and one does residential, or one has employees, and one doesn’t. You have to look at what they do, where they do it, and how they do it, and help them find ways to protect themselves and their assets.”

That said, Pearson noted, it’s gratifying to become a trusted adviser to someone taking a risk and starting a business. “We see a lot of new business owners, people starting a contracting business, a day care, a restaurant, and we have the opportunity to help all those folks open doors and help them as their business grows. We become their partner for a long period of time.”

Clearly, matching a client with an insurance product isn’t just a numbers game at Encharter.

“Insurance is a contract — very specialized, hard to read, and a lot to understand, and customers need to have it interpreted for them,” Benison said. “You can buy a policy from X and a policy from Y, and they cover very different things. People sometimes don’t spend the amount of time they need to really know what’s being covered or not.”

With an eye on further growth, Benison has also led a push to forge affinity agreements with area educational institutions, banks, credit unions, and nonprofits.

“Essentially, we find groups of people with a need for insurance and deliver that,” she said. “We’re finding a lot of employers aren’t addressing the insurance needs of their employees. So that’s an easy way for us to grow our business as well as meet a need on their behalf.”

Meanwhile, Encharter has also ramped up its continuing-education efforts for employees. “A lot of agencies won’t pay for that, but we do encourage and support it,” she told BusinessWest. “I want people continuously learning. Ten years ago, cyber wasn’t even an issue. Drones — that’s a new thing. And driverless cars will be the next thing we’re talking about. The exposures are forever changing, and we need to be on top of it.”

Community Ties

It’s not surprising that an agency whose hometown roots go back 138 years makes a priority of community involvement. Encharter does so through support of organizations like the Boys and Girls Clubs of Amherst and Springfield, Hitchcock Center in Amherst, Family Outreach of Amherst, and the Amherst Block Party. It will sponsor an Amherst Survival Center event this fall, and will be the lead sponsor on the 2017 Festival of Trees in Springfield. And a couple of weeks ago, at a new-teacher orientation at a local middle school, agency employees handed out backpacks filled with coffee cups, Dunkin’ Donuts cards, pencils, and other items to welcome the educators.

Some of those efforts are management decisions, but the agency also boasts an employee-run committee that meets once a month and targets organizations to support with fund-raisers like dress-down days; Plymouth Rock matches the donations.

“We’ve sponsored swimming lessons for students, the MSCPA, the Survival Center, and this month, Berkshire Children and Families,” Vassallo said. “They’re empowered to come up with that list for the whole year, not the corporation or management.”

Encharter traces its roots in Amherst back to 1879.

Encharter traces its roots in Amherst back to 1879.

The company also tries to tie its community offerings back into its core business; a good example is Distractology, a week-long program created by Arbella Insurance. “We’re bringing it to Amherst High School — essentially, they will be training high-school seniors on defensive driving for a whole week.”

It’s one way to stress that concept of risk avoidance in an era when 25% of all car accidents involve a smartphone, Benison said. “I drive around, and I see a lot of accidents, and I have to think it’s highly likely that some of them are because someone was looking at their phone — and it’s avoidable.”

Encharter will also be offering educational seminars in the community on risk-exposure topics, she said. “We’ll try to find a way to make it interesting. Most people think of insurance like white noise. We want to provide information in a way that resonates, is meaningful, and prompts people to take action.”

It’s the kind of material the firm already shares on its blog, another way it continually reaches out into the community to help people make the kind of changes that will make insurance claims less likely. “There’s a lot of good information in there, as simple as changing the batteries in the smoke detector, or clearing snow from the gutters and off the roof. Hurricane season can be a scary time as well; we want people to be out in front of it, so they understand what they should be doing now.”

Pearson was quick to add that making connections extends to the Encharter team itself, which enjoys many employee-appreciation programs throughout the year for going above and beyond in their work.

“There are a lot of benefits of working here at Encharter,” she said. “I’ve had the opportunity to work at several other agencies, and Encharter is not only very generous, but thinks more about driving business toward the future, not just resting on its laurels.”

Such efforts will certainly help ensure its continued success in the town it has called home for almost 150 years.

Joseph Bednar can be reached at [email protected]

Chamber Corners Departments

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• Sept. 14: Celebrate the Berkshires, 6-8 p.m., at Bloom Meadows, where we’ll recognize the Community of North Adams as our ‘Putting the Berkshires on the Map’ honoree and announce the winners of our Trendsetter Awards. These awards are our way of recognizing individuals and organizations whose outstanding achievements and commitment have strengthened our economy and helped the Berkshires grow. Register online at www.1berkshire.com.

FRANKLIN COUNTY CHAMBER OF COMMERCE
www.franklincc.org
(413) 773-5463

• Sept. 13: “Are You Making Money or Losing Your Shirt?” 11 a.m. to 1 p.m., hosted by TD Bank Greenfield, 324 Main St., Greenfield. Net profit gauges how well a business manages both revenue generation and expenses, assuming that owners are not taking out much cash in the form of distributions. Being profitable also means the company is building equity. What does this all mean? Join us to learn more about your financial statements and how you can use them to improve your profit picture. At the end of the workshop, each attendee will be entered into a drawing for a free copy of Quickbooks Pro, a $220 value. A light lunch will be provided. Register at www.franklincc.org.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Sept. 7: CEO Power Hour Luncheon with Nathan Costa, CEO of the Springfield Thunderbirds, 11:45 a.m. to 1 p.m., hosted by Collegian Court Restaurant, 89 Park St., Chicopee. Costa was well aware of the challenges the Thunderbirds faced, and he will share his strategy for turning things around, including improvements made in sales and marketing efforts, game-day experience, and community engagement. Join us for lunch with Costa and learn about the creation of a winning culture. Cost: $30 for members;, $35 for non-members. Register online at www.chicopeechamber.org.
• Sept. 14: Business After Hours presents Porter & Chester, 4:30-6:30 p.m., hosted by Porter & Chester Institute, 134 Dulong Circle, Chicopee. Cost: $10 for members, $15 for non-members. Register online at www.chicopeechamber.org.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Sept. 14: Networking by Night, 5-7 p.m., hosted by Pioneer Landscapes, 223 Cardinal Way, Florence. Cost: $10 for members, $15 for non-members. Register online at www.easthamptonchamber.org.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• Sept. 6: Chamber Coffee Buzz, 7:30-8:30 a.m., hosted by Providence Place, 5 Gamelin St., Holyoke. The Coffee Buzz series is a morning networking program that provides chamber members and guests the opportunity to make new contacts and exchange business information over a light breakfast. The format includes a 30-second introduction of each guest, the host has a five- to 10-minute promotional opportunity, and rest of the event is mingling. Cost: free. Register online at www.holyokechamber.com.
• Sept. 13: Annual Clambake, 5-7 p.m., hosted by Holyoke Country Club, Country Club Road, Holyoke. We’re planning a feast of lobster, steamed clams, sweet corn on the cob, boiled red potatoes, tossed salad, and iced tea. Treat a client or make this your employee-appreciation gathering — there’s plenty of room. Grilled chicken will be available. Join Weld Management as a sponsor of this well-attended event. Cost: $38 for members, $40 for non-members. Register online at www.holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Sept. 11: “Financial Planning 101,” 5:30-6:30 p.m., presented by Streetlight Financial, hosted by Forbes Library. Cost: free. Register online at forbeslibrary.libcal.com/event/3442716.
• Sept. 13: Arrive@5, 5-7 p.m., hosted by Family Legacy Partners, 48 Round Hill Road, Suite 2, Northampton. Co-host: CheckWriters Payroll. Sponsored by Northeast Solar, Finck & Perras Insurance Agency Inc., and Coldwell Banker Upton-Massamont Realtors. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Sept. 11: Mayor’s Coffee Hour with Mayor Brian Sullivan, 8-9 a.m., hosted by Shaker Farms Country Club, 866 Shaker Road, Westfield. This event is free and open to the public. Call Pam at the Chamber office at (413) 568-1618 to register, so we may give our host a head count.
• Sept. 13: After 5 Connection, 5-7 p.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Bring your business cards and make connections. Refreshments will be served, and a 50/50 raffle will benefit two Citizen’s Scholarships. Cost: free for members, $10 for non-members (cash or credit card).
• Sept. 15: Chamber Workshop: “Employment Practices, Liability Insurance,” 8:30-10 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Join management-side labor and employment-law attorney Timothy Netkovick for this informational seminar on EPLI. Netkovick will provide an overview of the types of claims these policies generally cover and exclude. He will also identify the 10 most important considerations you should be aware of when assessing whether a particular EPLI policy is right for your company. When you leave this seminar, you and your team will be able to fully assess your needs in regard to whether or not you should invest in EPLI. Cost: free for members, $30 for non-members (cash or credit card). Contact Pam at the chamber office at (413) 568-1618 or [email protected] for more information or to register.
• Sept. 18: Chamber Workshop: “Go Mobile!” 8:30-10 a.m. hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Join Kurt Lumpp of Russell Cellular for this informational workshop and maximize the use of your cell phone. Cost: free for members, $30 for non-members (cash or credit card). Contact Pam at the chamber office at (413) 568-1618 or [email protected] for more information or to register.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 787.1555

• Sept. 6: Business@Breakfast, at the Sheraton Springfield, One Monarch Place, Springfield. Featuring Pam Victor, president and head of happiness at Happier Valley Comedy, on “Two Magic Words to Stimulate Innovation.” Also saluting Elms College President Harry Dumay and Sunshine Village. Cost: $25 for members in advance ($30 at the door), $35 for general admission ($40 at the door).
• Sept 14: Professional Women’s Chamber Luncheon, Munich Haus, 13 Center St., Chicopee.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Sept. 6: Wicked Wednesday, 5:30-7:30 p.m., hosted by Carrabba’s Italian Grill, West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880, or register at www.westoftheriverchamber.com.
• Sept. 13: September Breakfast, 7 to 9 a.m., hosted by Chez Josef in Agawam. The event will bring members and non-members together for a morning of breakfast, debate, and town updates. Attendees will have the opportunity to connect with local business people over breakfast and listen to the Agawam mayoral candidates discuss their views and ideas on how they plan to stimulate local business success. The moderator for this event will be Robert MacDonald of Work Opportunity Center in Agawam. Questions from the public and businesses can be submitted to [email protected]. In addition, West Springfield Mayor Will Reichelt will be on hand to discuss business-development plans for his community. Event sponsors include United Bank and bankESB. Sponsorship opportunities are still available. Tickets cost $35 for members and $45 for non-members. To register or sponsor this event, visit www.westoftheriverchamber.com.

Daily News

BOSTON — Massachusetts employer confidence edged lower for the second consecutive month during August. The Associated Industries of Massachusetts (AIM) Business Confidence Index (BCI) shed 0.3 points to 61.2 last month, leaving it 7.1 points higher than a year ago. The Index has been essentially flat since April and now stands 0.2 points lower than at the beginning of 2017.

Last month’s slip reflected offsetting trends in employer attitudes about conditions inside and outside their walls. Employers grew less bullish about their own companies during the month, but showed growing optimism about the national economy and about prospects for manufacturers.

“Employer confidence continues to move in a narrow range defined by broad optimism about both the state and national economies,” said Raymond Torto, chair of AIM’s Board of Economic Advisors (BEA) and lecturer at Harvard Graduate School of Design. “The steady level of confidence readings above the 60 mark reflect a state economy that grew at a 4% annual rate during the second quarter while maintaining a steady level of employment growth.”

The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The Index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. It has remained above 50 since October 2013.

The constituent indicators that make up the overall Business Confidence Index were mixed during August. The Massachusetts Index, assessing business conditions within the Commonwealth, remained unchanged at 63.2, still 6.3 points higher than in August 2016. The U.S. Index of national business conditions rose 2.3 points to 60.2 amid strong signs of job expansion nationally. The U.S. Index has risen 10.6 points during the past year, more than any other element of the overall Business Confidence Index.

Still, August marked the 89th consecutive month in which employers have been more optimistic about the Massachusetts economy than the national economy.

The Current Index, which assesses overall business conditions at the time of the survey, edged up 0.1 points points to 61.3, while the Future Index, measuring expectations for six months out, dropped 0.6 points to 61.2. The Future Index ended the month 6.3 points higher than a year ago.

The Company Index, reflecting overall business conditions, lost 1.3 points to 60.9. The Employment Index surged 2.3 points to 58.0 after losing ground during July. Confidence was also remarkably consistent across all geographic regions of the Commonwealth. Eastern Mass. companies posted a 61.3 reading during August versus 61.1 for companies in Western Mass.

AIM President and CEO Richard Lord, a BEA member, noted that a significant number of employers who responded to the August survey expressed frustration with the new $200 million health-insurance surcharge and the proliferation of complex and expensive employment laws.

“Amid a generally strong economy, employers feel under siege from a government and an electorate that seem willing to impose crushing financial burdens on job creators in the name of social progress,” Lord said. “Employers are telling us that additional measures that may be headed to the statewide ballot — paid family leave, a $15 minimum wage, and a punitive surtax on incomes of more than $1 million — may force them to relocate.”

Daily News

SPRINGFIELD — Today, Aug. 29, Springfield’s Fort Street, from Main Street to East Columbus Avenue downtown, will be closed for a special Springfield Student Prince ALS Ice Bucket Challenge.

Event organizers have planned the effort to raise funds for the Massachusetts ALS Foundation and specifically to help people in the community who have been stricken with the disease. The event begins at 4 p.m., and organizers are encouraging participants to arrive no later than 3:30 p.m., as well as to register online by clicking here.

“When Governor Baker recently filed legislation making the first week in August each year the Ice Bucket Challenge Week, we took it as a special challenge to us here in Springfield, now, to help before the month of August ended. We did not want to wait until next year to begin this tradition,” said event organizer Bill Sampson. “We have just begun, and the response has been overwhelming, from people donating online to people planning to join us on August 29. Our goal of raising funds to help those with ALS receive the special care ALS Massachusetts can provide them, combined with this being a great end-of-summer event where people can have some fun doing something great, has generated a lot of interest.”

ALS, amyothropic lateral sclerosis, is also known as Lou Gehrig’s disease. There are many costs and challenges that victims and their families endure, beyond what is covered by insurance.

“A group of us were gathered at the Student Prince, wondering what we could do to help. We know ALS Massachusetts really does some amazing things for the people they serve. They have the expertise and experience that most families are not equipped or trained to provide,” Sampson said. “Mayor [Domenic] Sarno and the city, the owners and the staff of the Student Prince and the Fort, have been instrumental, in just a week of planning, in helping us make this happen. We already have significant sponsors and know that we will have more names to announce, as well as the possibility of some very special guests who will attend. The Blue Head Band is donating their time and talent.”

Event sponsors include BID Springfield, the Massachusetts Lottery, Peter Pan Bus Lines, Rondeau Ice, Snap Chef, the Springfield Thunderbirds, A.L. Cignoli Co., and the Student Prince and Fort, Sampson noted, adding, “we deeply appreciate Rocky’s Ace Hardware for the donation of 300 buckets, and more if we need them.”

Daily News

SPRINGFIELD — On August 29, Springfield’s Fort Street, from Main Street to East Columbus Avenue Downtown, will be closed for a special, Springfield Student Prince ALS Ice Bucket Challenge.

Event organizers have planned the effort to raise funds for the Massachusetts ALS Foundation and specifically to help people in our community who have been stricken with the disease. The event begins at 4 p.m. and organizers are encouraging participants to arrive by at least 3:30 p.m., as well as to register on-line at a special, Student Prince ALS Ice Bucket site: http://web.alsa.org/goto/FortStreetALSChallenge

“When Gov. Baker recently filed legislation making the first week in August each year the Ice Bucket Challenge Week, we took it as a special challenge to us here in Springfield, now, to help before the month of August ended. We did not want to wait until next year to begin this tradition,” said event organizer, Bill Sampson.

“We have just begun, and the response has been overwhelming, from people donating on line to people planning to join us on August 29. Our goal of raising funds to help those with ALS receive the special care ALS Massachusetts can provide them, combined with this being a great end-of-summer event where people can have some fun doing something great, has generated a lot of interest,” said Sampson.

ALS, Amyothropic Lateral Sclerosis, is also known as Lou Gehrig’s Disease. There are many costs and challenges that victims and their families endure, beyond what is covered by insurance.

“A group of us were gathered at The Student Prince, wondering what we could do to help. We know ALS Massachusetts really does some amazing things for the people they serve,” said Sampson. “They have the expertise and experience that most families are not equipped or trained to provide.

“Mayor (Domenic) Sarno and the city, the owners and the staff of The Student Prince and The Fort, have been instrumental, in just a week of planning, in helping us make this happen. We already have significant sponsors and know that we will have more names to announce, as well as the possibility of some very special guests who will attend.” The Blue Head Band is donating its time and talent. Also, the event has been able to attract local and state-wide organizations as sponsors, including: BID Springfield, The Massachusetts Lottery, Peter Pan Bus Lines, Rondeau Ice, Snap Chef, The Springfield Thunderbirds, A.L. Cignoli Company, Rocky’s Ace Hardware, and The Student Prince & Fort.

Construction Sections

On the Rise

Andy (left) and A.J. Crane

Andy (left) and A.J. Crane stand before a recent project, Arrha Credit Union’s new West Springfield branch.

When BusinessWest sat down in 2008 with the principals at A. Crane Construction, company founder Andrew Crane noted a motto he adhered to, reflecting the scope of projects his firm was willing to take on: “picnic tables or bridges — it doesn’t matter.”

“Well, we finally did a bridge,” his son, A.J. Crane, happily told BusinessWest recently, showing off some pictures of a small span over a culvert, connecting the former Chap de Laine’s Furniture site in South Hadley — incidentally, one of Crane’s first clients almost three decades ago — to Newton Street.

It’s just one example, said the younger Crane — who runs the company alongside his father — of how A. Crane has expanded its scope over the past decade, assembling a broader book of business in the commercial-building world and branching out into new realms.

“We’ve opened divisions in property management, condominium management, and we’re running more crews over the past four or five years,” he told BusinessWest. “We’ve taken on many more commercial jobs — larger-scale commercial work. We now have the office staff and field crews to handle those types of jobs.”

For example, the company is in the process of completing a remodel of the Sunshine Village offices in Chicopee; other recent projects range from Arrha Credit Union’s new West Springfield branch to a Dairy Queen renovation; from a new office for Ameriprise Financial in South Hadley to a major renovation for Oasis Shower Doors, as well as ongoing work for Ondrick Natural Earth and AM Lithography.

“My dad’s skill set was more residential,” Crane said. “I went to school to do different types of things; I have a degree in civil engineering. We’ve tailored our system and processes in the office to accommodate larger jobs, dealing with architects and engineers — that’s right in our wheelhouse.”

As it approaches its 30th anniversary next year, the firm has come a long way since its humble beginnings in Chicopee in 1988, when it relied mainly on word of mouth, reputation, and loyalty — and that willingness to tackle any type and size of job — to build a healthy clientele.

From the Ground Up

Andrew Crane started in the construction world working for Daniel O’Connell, and from there spent eight years with a family business that built post-and-beam homes before striking out on his own.

For the better part of two decades, he conducted business out of a house in Chicopee, doing jobs only for people he knew personally. A little over a decade ago, he moved to Grattan Street, but has outgrown that space as well and has begun looking for a larger headquarters in the same city.

In a fiercely competitive industry, the father-and-son principals say they have avoided the low-bid trap by cultivating a reputation for attentive service and quality control — and a stable of loyal clients — allowing them to earn realistic profits and grow the business without cutting corners.

A. Crane Construction recently tackled a major renovation form Oasis Shower Doors.

A. Crane Construction recently tackled a major renovation from Oasis Shower Doors.

No contractor was unscathed by the Great Recession, which impacted construction, particularly residential work, as hard as any industry. But A.J. Crane said the firm’s reputation and relationships kept it afloat.

“Residential construction took a huge hit,” he said. “But we were always busy because our crews are talented, and we’ve taken the same personal approach, whether dealing with homeowners or private, family-owned businesses. We’ll never give up residential — we’re building a 3,600-square-foot house in Longmeadow right now — because that’s where our roots are.”

We want to work for people who have privately owned, family-owned businesses and plan on being here for generations, which means they have buildings and facilities that will be here for generations, and would rather not build them more than once.”

While seeking a diverse roster of work to keep crews busy, Crane says the company’s relationship-based style of doing business is especially appreciated by local clients, as opposed to national chains.

“We want to work for people who have privately owned, family-owned businesses and plan on being here for generations,” he said, “which means they have buildings and facilities that will be here for generations, and would rather not build them more than once.”

Design preferences are constantly changing, he added, not only in elements like a home’s floors, cabinetry, and trimwork, but in commercial building as well. For instance, EIFS, short for exterior insulation and finish system — a stucco-like, insulated, water-resistant finished surface, is becoming more popular. “We just put a bunch of it on AM Lithography. It’s a great-looking project, and improves the insulation value.”

Indeed, quality and sustainability are important to the Cranes; Andrew has been heavily involved with the Home Builders & Remodelers Assoc. of Mass., including a stint as president, during which time he advocated at the state level for continuing-education requirements for construction supervisors, as well as more stringent building codes requirements aimed at weeding out small, renegade contractors who use shoddy materials or fail to secure proper insurance.

The rise of ‘green’ construction brings its own set of high standards, and A. Crane has done plenty of that type of work as well.

“The codes are stringent now, not just HVAC and insulation, but occupancy-sensing lighting in office buildings, no more switches, things like that,” A.J. said. “It makes it more complicated to build, more complicated to fix or make repairs, and they drive the cost up.”

New Territory

Through the years, A. Crane has seen a roughly even split between homebuilding and commercial work, but its experience with multi-family residential work — for instance, it recently won a contract from a condominium association to build 60 decks — was one of the factors in the firm’s move into property and condominium management.

“We were asked to work for a local association down the street in Chicopee, then asked by another one in South Hadley,” A.J. Crane said. “We manage the finances, insurance, snowplowing — we don’t necessarily do it in-house, but we execute what the board of trustees decides, and make recommendations. We’re certified to do it, and we manage about 200 units now.”

The service is a valuable one for smaller companies — say, with a footprint of 6,000 to 7,000 square feet — that don’t have their own maintenance department, and don’t do much long-term facilities planning.

“Take a dental office. What does that guy know about buildings? But if you have 10 years left on the roof, and it’ll cost $12,000 to replace, you should start planning for that now. Or maybe there’s a $30,000 siding job coming up five years from now. Or you want to get on a maintenance schedule for HVAC and irrigation. You go to work every day, and you don’t want to think about that.”

A. Crane employs 11 people full-time, but on any given day, there may be 65 in the field, he noted. In addition, the firm supports and sponsors dozens of area organizations, from Sunshine Village to local high schools to the Springfield Thunderbirds. Andrew continues to pursue state-level advocacy with organizations like the Massachusetts Convention Center Authority and the Home Builders & Remodelers Assoc. of Massachusetts, while A.J. serves on the boards of the Western Mass. chapter of the American Red Cross, the Chicopee Chamber of Commerce, the Westmass Area Development Corp., and several other entities.

In that latter role, he has seen interest rise the Chicopee River Business Park, “and that’s great for economic development,” he told BusinessWest. “Everyone knows we need business to drive housing, and housing drives the economy.”

A. Crane Construction plans to be around well past its 30th anniversary, building many of those homes and businesses so crucial to a growing Pioneer Valley.

Joseph Bednar can be reached at [email protected]

Chamber Corners Departments

1BERKSHIRE

www.1berkshire.com

(413) 499-1600

• Aug. 23: BBQ Chamber Nite, 5-7 p.m., hosted by MountainOne!, 111 Silver Lake Blvd., Pittsfield. Remember to bring your business card so you can enter to win a door prize. Register online at 1berkshire.com/event/chamber-nite-15.

FRANKLIN COUNTY CHAMBER OF COMMERCE

www.franklincc.org

(413) 773-5463

• Sept. 13: “Are You Making Money or Losing Your Shirt?” 11 a.m. to 1 p.m., hosted by TD Bank Greenfield, 324 Main St., Greenfield. N et Profit gauges how well a business manages both revenue generation and expenses, assuming that owners are not taking out much cash in the form of distributions. Being profitable also means the company is building equity. What does this all mean? Join us to learn more about your financial statements and how you can use them to improve your profit picture. TD Bank wants to be sure that you have strong tools to understand and control your business. With that objective in mind, at the end of the workshop, each attendee will be entered into a drawing for a free copy of Quickbooks Pro, a $220 value. A light lunch will be provided. Register at www.franklincc.org.

• Sept. 22: Franklin County Chamber of Commerce Breakfast, 7:30-9 a.m., hosted by Franklin County Tech School. Register at www.franklincc.org.

• Sept. 27: “Start Your Own Business,” 8:30-11:30 a.m., hosted by Franklin County Chamber of Commerce, 395 Main St., Greenfield. Starting a small business requires more knowledge, skills, perseverance, and planning than meets the eye. This three-hour workshop will help you understand the details, challenges, opportunities, and rewards of owning and operating your own business through the real-life experiences of several highly successful entrepreneurs. This course is a suggested prerequisite for our Business Planning workshop. Cost: $25. Register at www.franklincc.org.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org

(413) 594-2101

• Aug. 25-26: Third annual Downtown Get Down! Noon to 9 p.m. on Aug. 25 and 10 a.m. to 9 p.m. on Aug. 26. Live music, local artists and crafters, entertainment actsm, and a variety of food vendors return to the streets of Chicopee Center this summer. This year’s event will feature a 5k race for the first time, starting at 9 a.m. on Aug. 26. Come downtown and celebrate Chicopee and all the community has to offer. For more information, visit www.chicopeegetdown.com.

• Aug. 29: The Next Five Years for You and Your Business Workshop Series: Session 4, “Leadership Perspective,” 8:30-10:30 a.m., hosted by Westfield Bank Conference Room, 70 Center St., Chicopee. Historic data may not help in the planning of the future, nor can the future be accurately predicted within the current pace of change. But you can plan for the next five years from where you are today. Cost: $40 for members, $50 for non-members. Register online at www.chicopeechamber.org.

• Sept. 7: CEO Power Hour Luncheon with Nathan Costa, CEO of the Springfield Thunderbirds, 11:45 a.m. to 1 p.m., hosted by Collegian Court Restaurant, 89 Park St., Chicopee. Costa was well aware of the challenges the Thunderbirds faced, and he will share his strategy for turning things around, including improvements made in sales and marketing efforts, game-day experience, and community engagement. Join us for lunch with Costa and learn about the creation of a winning culture. Cost: $30 for members;, $35 for non-members. Register online at www.chicopeechamber.org.

• Sept. 14: Business After Hours Presents Porter & Chester, 4:30-6:30 p.m., hosted by Porter & Chester Institute, 134 Dulong Circle, Chicopee. Cost: $10 for members, $15 for non-members. Register online at www.chicopeechamber.org.

• Sept. 28: Lunch & Learn with John Regan, executive vice president for Government Affairs for Asssociated Industries of Massachusetts, noon to 1:30 p.m., hosted by Delaney House, 3 Country Club Road, Holyoke. Come hear Regan discuss the matters that passed, those that didn’t, and what may be in store for the next legislative session. Cost: $30 for members, $35 for non-members. Register online at www.chicopeechamber.org.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• Sept. 14: Networking by Night, 5-7 p.m., hosted by Pioneer Landscapes, 223 Cardinal Way, Florence. Cost: $10 for members, $15 for non-members. Register online at www.easthamptonchamber.org.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• Sept. 6: Chamber Coffee Buzz, 7:30-8:30 a.m., hosted by Providence Place, 5 Gamelin St., Holyoke. The Coffee Buzz series is a morning networking program that provides chamber members and guests the opportunity to make new contacts and exchange business information over a light breakfast. The format includes a 30-second introduction of each guest, the host has a five- to 10-minute promotional opportunity, and rest of the event is mingling. Cost: free. Register online at www.holyokechamber.com.

• Sept. 13: Annual Clambake, 5-7 p.m., hosted by Holyoke Country Club, Country Club Road, Holyoke. We’re planning a feast of lobster, steamed clams, sweet corn on the cob, boiled red potatoes, tossed salad, and iced tea. Treat a client or make this your employee-appreciation gathering — there’s plenty of room. Grilled chicken will be available. Join Weld Management as a sponsor of this well-attended event. Cost: $38 for members, $40 for non-members. Register online at www.holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• Sept. 11: “Financial Planning 101,” 5:30-6:30 p.m., presented by Streetlight Financial, hosted by Forbes Library. Cost: free. Register online at forbeslibrary.libcal.com/event/3442716.

• Sept. 13: Arrive@5, 5-7 p.m., hosted by Family Legacy Partners, 48 Round Hill Road, Suite 2, Northampton. Co-host: CheckWriters Payroll. Sponsored by Northeast Solar, Finck & Perras Insurance Agency Inc., and Coldwell Banker Upton-Massamont Realtors. Cost: $10 for members.

• Sept. 19: “How to Do Business with Different Generations,” 11 a.m. to 1 p.m., presented by SCORE of Western Mass., hosted by TD Bank, 175 Main St., Northampton. Cost: $5. Space is limited, and RSVP is required. To register, visit westernmassachusetts.score.org/content/take-workshop-38.

• Sept. 22: “Introduction to Mail Chimp,” 9-11 a.m., presented by Pioneer Training. MailChimp is a free e-mail marketing application similar to Constant Contact. This workshop will cover the basics of creating an e-mail campaign and tracking your results. You’ll learn how to set up an account, how to add lists of subscribers, and how to create a signup form so visitors to your website can sign up to be added to your lists. You’ll learn how to create a template, how to add content from MailChimp’s content manager, and how to design, preview, and test your template. You’ll also learn how to create an e-mail campaign and how to use MailChimp’s reports to track clicks, opens, and unsubscribes. Participants are encouraged to bring laptops and follow along with the instructor, but this is not required. Cost: $25 for members, $35 for non-members. Space is limited, and pre-registration is required. To register, visit goo.gl/forms/My7lF9Xk1aB7xg0Q2.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org

(413) 568-1618

• Sept. 11: Mayor’s Coffee Hour with Mayor Brian Sullivan, 8-9 a.m., hosted by Shaker Farms Country Club, 866 Shaker Road, Westfield. This event is free and open to the public. Call Pam at the Chamber office at (413) 568-1618 to register, so we may give our host a head count.

• Sept. 13: After 5 Connection, 5-7 p.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Bring your business cards and make connections. Refreshments will be served, and a 50/50 raffle will benefit two Citizen’s Scholarships. Cost: free for members, $10 for non-members (cash or credit card).

• Sept. 15: Chamber Workshop: “Employment Practices, Liability Insurance,” 8:30-10 a.m., hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Join management-side labor and employment-law attorney Timothy Netkovick for this informational seminar on EPLI. Netkovick will provide an overview of the types of claims these policies generally cover and exclude. He will also identify the 10 most important considerations you should be aware of when assessing whether a particular EPLI policy is right for your company. When you leave this seminar, you and your team will be able to fully assess your needs in regard to whether or not you should invest in EPLI. Cost: free for members, $30 for non-members (cash or credit card). Contact Pam at the chamber office at (413) 568-1618 or [email protected] for more information or to register.

• Sept. 18: Chamber Workshop: “Go Mobile!” 8:30-10 a.m. hosted by Holiday Inn Express, 39 Southampton Road, Westfield. Join Kurt Lumpp of Russell Cellular for this informational workshop and maximize the use of your cell phone. Cost: free for members, $30 for non-members (cash or credit card). Contact Pam at the chamber office at (413) 568-1618 or [email protected] for more information or to register.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

nSept. 6: Wicked Wednesday, 5:30-7:30 p.m., hosted by Carrabba’s Italian Grill, West Springfield. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information about this event, contact the chamber office at (413) 426-3880, or register at www.westoftheriverchamber.com.

• Sept. 13: September Breakfast, 7 to 9 a.m., hosted by Chez Josef in Agawam. The event will bring members and non-members together for a morning of breakfast, debate, and town updates. Attendees will have the opportunity to connect with local business people over breakfast and listen to the Agawam mayoral candidates discuss their views and ideas on how they plan to stimulate local business success. The moderator for this event will be Robert MacDonald of Work Opportunity Center in Agawam. Questions from the public and businesses can be submitted to [email protected]. In addition, West Springfield Mayor Will Reichelt will be on hand to discuss business-development plans for his community. Event sponsors include United Bank and bankESB. Sponsorship opportunities are still available. Tickets cost $35 for members and $45 for non-members. To register or sponsor this event, visit www.westoftheriverchamber.com.

• Sept. 21: Networking Lunch, noon to 1:30 p.m., hosted by Carrabba’s Italian Grill, West Springfield. Only members and guests of members may attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of your lunch. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events. Register online at [email protected].

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD

www.springfieldyps.com

• Sept. 21: YPS Presents: Vote The Valley, 5:30-7:30 p.m., hosted by Sheraton Hotel, One Monarch Place. This event will bring together local elected officials and candidates for elected office in a business-networking environment. Join us to connect and engage with policymakers while learning more about your voting rights. Register at www.springfieldyps.com.

Departments Picture This

Email ‘Picture This’ photos with a caption and contact information to [email protected]
A photo essay of recent business events in Western Massachusetts

Fore a Good Cause

Sunshine Village

Sunshine Village held its 28th annual fund-raising golf tournament on Aug. 2 at Chicopee Country Club. The event sold out, with 38 teams participating. A reception with awards, raffles, and a silent auction followed at the Castle of Knights in Chicopee. The winning team was from Kellco Products. Charter Oak Insurance and Financial Services came in second, and a team helmed by captain Todd Rubner placed third. As it celebrates its 50th anniversary, Sunshine Village will use the funds raised to create opportunities to live and learn, work and earn, and give and grow for the more than 450 people in the organization’s day-services programs. Pictured, from left: Carol Laflamme, Ernest Laflamme Jr., Sunshine Village board president; Gina Kos, Sunshine Village executive director; Chicopee Mayor Richard Kos; and Marie Laflamme.

A Community of Music

The fourth annual Springfield Jazz & Roots Festival

The fourth annual Springfield Jazz & Roots Festival drew 16 acts across two downtown stages on Aug. 12. The all-day festival offered a festive atmosphere featuring locally and internationally acclaimed musical artists, including Miles Mosley (pictured), Lizz Wright, Rebirth Brass Band, Sarah Elizabeth Charles, Christian Scott, Zaccai Curtis & Insight, Natalie Fernandez, Jeremy Turgeon Quintet, Community Grooves, and more. The Springfield Jazz & Roots Festival was developed by Blues to Green, led by the efforts of founder Kristin Neville, along with Evan Plotkin, president of NAI Plotkin and director of Springfield City Mosaic, with the hope that people of many different communities could unite in Springfield, the urban center of Western Mass., to share their love for music and art.

Tru Stories

Tru by Hilton

Work continues at the Tru by Hilton property set to open in the spring of 2018 at 440 Memorial Dr., Chicopee. The 108-room, four-story hotel is owned by BK Investments, which also owns and operates Residence Inn by Marriott (500 Memorial Dr., Chicopee) and Hampton Inn by Hilton (600 Memorial Dr., Chicopee). The new hotel will be the first Tru by Hilton in Massachusetts, and only the second in New England.

Daily News Sections

GLASTONBURY, Conn. — After introducing its innovative homeownership and financial education program in the Connecticut and Massachusetts markets 24 months ago, United Bank reported that it enrolled 92 participants in its PATH Plus program over the past two years, graduating several participants who have achieved their dream of owning a home or are currently seeking homeownership.
PATH Plus is structured to provide three keys to homeownership — education, savings and mortgage benefits — to low-to-moderate income individuals and families eligible to participate in this program. Program participants must be recommended through United Bank-certified nonprofit organizations in Massachusetts and Connecticut.
As of this month, 92 individuals from Connecticut and Massachusetts have participated in the program, 36 are currently enrolled in the program, 34 have graduated, and 11 of them are new homeowners. Other program graduates are in the process of identifying homeownership opportunities. And the bank’s Foundations donated at total of $31,500 to nonprofits who have successfully referred and enrolled program participants.
In Massachusetts — specifically the Springfield and Worcester regions — 52 individuals have participated, 28 have graduated from the program and four have closed on a new home. In Connecticut, the program has achieved similar success – 60 individuals participated in the program, 16 have graduated, and seven of them have purchased a new home.
This learn-and-save program provides free financial education on home buying and money management; helps participants open a United Bank savings account and make regular contributions to the account; and rewards participants who complete the comprehensive 12-month program with the opportunity to get a United Bank mortgage, including 100% mortgage financing with no private mortgage insurance (PMI) and a closing cost credit up to a maximum of $1,200. The bank accepts participants on a rolling acceptance with classes held once per month with a maximum class size of 12 families or individuals.
“In just 24 months PATH Plus has turned the dream of owning a home into a reality for individuals and families who might otherwise never have had the chance. It’s made a significant impact in Connecticut and Massachusetts and we want to make sure other nonprofits and qualified candidates can take advantage of the same opportunity,” said William H.W. Crawford, IV, chief executive officer of United Bank and United Financial Bancorp, Inc. “And based on the program’s results so far and the positive endorsement we’ve heard about PATH Plus over the past two years, we are confident it’s changing lives in the communities we serve.”
For more information on the program, visit https://www.bankatunited.com/Landing/PATH-Plus.

Daily News

HADLEY — A recent study has discovered that 38% of financial advisors expect to retire over the next decade, which means a new wave of wealth managers are stepping up to the plate. In light of this demographic shift, Forbes has released its first-ever list of “America’s Top Next-Gen Wealth Advisors.”

Among those earning a place on this prestigious list is UMassFive College Federal Credit Union’s Nick Cantrell, a financial advisor registered through CUSO Financial Services, L.P., who specializes in retirement planning, investment management, socially responsible investing, insurance planning, and estate planning with Massachusetts State employees, healthcare professionals, and employees of colleges and universities.

In order to be considered for this honor, Cantrell was required to complete a lengthy performance survey covering areas such as compliance records, client retention, revenue production, and assets managed. He has been a financial advisor for more than 10 years, and has worked at UMassFive College Federal Credit Union since 2012. He maintains office hours both in Worcester and Northampton.

Daily News

SPRINGFIELD — On Thursday, Oct. 5, Square One will draw inspiration from the early days of the Square One Tea Party.

“Our annual tea party began 11 years ago in a classroom with tiny tables and a big dream,” said Joan Kagan, Square One president and CEO. “This year’s theme brings us back to the event’s roots. We’ll be celebrating all the success that this event has helped us achieve over the years.”

The 12th annual Square One Tea is expected to draw 400 supporters who will celebrate the work the provider of early-learning and family services is providing to thousands of families throughout the Greater Springfield region.

“Year after year, we look forward to this wonderful opportunity to highlight the work we are doing and the impact that our programs and services have had on the thousands of children and parents who have been served by Square One,” Kagan said. “It is so gratifying to hear from our guests how much they enjoy being a part of this special day, and it’s always fun to see who is going to have the best hat.”

The wearing of hats for women and men has become a tradition, with a Top Hat Award bestowed upon the wearer of the most elaborate or unusual hat.

Early event supporters include Health New England, Smith & Wesson, USI Insurance, Columbia Gas, the Gaudreau Group, MGM, United Personnel, Mercedes-Benz, Bay Path University, Springfield Thunderbirds, and Fathers & Sons.

Tickets are $60 each. Tables of eight and 10 are available. To register, visit startatsquareone.org. For sponsorship or vendor information, call Andrea Bartlett at (413) 858-3111.

Law Sections

Courting Change

Eric Gouvin

Eric Gouvin says law students, like the customers of any business, want return on their investment.

Enrollment was already declining at law schools nationwide when the Great Recession hit, drying up the legal job market and driving the applicant count even lower. That forced a mass contraction at institutions across the U.S., including Western New England University School of Law. But its dean says the strategies undertaken to provide more return on investment for students has brought stability, and the future looks brighter than it has in years.

Few law-school leaders are surprised that enrollment is slightly higher nationally than it was a few years ago — if only because it couldn’t get much lower.

In fact, said Eric Gouvin, dean of Western New England University (WNEU) School of Law, 100,600 individuals applied to law schools during the 2003-04 cycle. In 2014-15, the number was 55,700.

That’s a stark decline, but the numbers are starting to tick up — slowly. Still, no one expects them to soar anytime soon, meaning this has become a new normal across the country — with a few exceptions, like Harvard, which will always have its pick of top applicants.

One reason for the enrollment drop was a declining job market for lawyers, one that began before the Great Recession but accelerated quickly after the 2008 financial crisis. By 2012 or 2013, graduates were finding it very difficult to secure positions right out of school.

To be honest, we were probably making too many lawyers for too long. In the good old days, we just kept saying, ‘we’ll take you; we’ll teach you law,’ but there weren’t necessarily enough jobs for those people. Then, in the Great Recession, people were graduating into an economy that was close to failing. Not only were there no jobs, but existing jobs were being eliminated. Those new graduates were devastated.”

“To be honest, we were probably making too many lawyers for too long,” Gouvin said. “In the good old days, we just kept saying, ‘we’ll take you; we’ll teach you law,’ but there weren’t necessarily enough jobs for those people. Then, in the Great Recession, people were graduating into an economy that was close to failing. Not only were there no jobs, but existing jobs were being eliminated. Those new graduates were devastated.”

That job-market crisis has alleviated significantly, if only because fewer students are seeking a career in the legal field, and law schools — again, with a few, high-profile exceptions — have been forced to contract.

“We can engage in magical thinking, wanting to bring back the good old days, or we can be realistic,” Gouvin told BusinessWest. “The market is saying fewer people want to go to law school. If you’re not Harvard or Georgetown, you have to take that reality into account.”

Just before Gouvin became dean in 2013, the school launched a strategic plan to assess its current situation amid the national enrollment crisis, and where it needed to be given that environment. Part of WNEU’s strategy focused on giving students more return on investment, including a tuition freeze, instituted during the 2013-14 school year and extending through 2017-18.

“A lot of our competitors didn’t do that, so we have essentially cut tuition by not raising it,” he said. “We’re 15% to 20% lower than Quinnipiac, Suffolk, and New England Law, so we’re producing on that end of return on investment.”

The school has been generous with scholarships, too, he said, so its $39,400 annual tuition actually translates to an average of $21,000 per student. “That’s is a pretty darn good deal today.”

With the lowered revenues, of course, WNEU had to keep a close eye on expenses, and it was able to shrink staff through retirements, so that the school, staffed for 550 students when Gouvin arrived, is now staffed for 300 — a notable contraction, he said, but typical of what’s happening across the country.

“With some smart planning on the expense side, we figured out how to offer the same programs with fewer people,” Gouvin said. “As the student body contracted, we needed fewer teachers. One concern some alums might have had was replacing tenured faculty with adjuncts, but that’s not true; since I’ve been here, we’ve had 32 adjuncts a year, all teaching upper-level electives. The core programs are taught by full-time, tenured faculty members.”

The school has also tried hard to avoid unnecessary debt to keep overhead down, he added. “There’s a lot of competition out there to build these incredibly beautiful, palatial buildings, but I don’t have that hanging over my head. I have staff and program expenses, but I don’t have huge debt service.”

Still, keeping tuition down by reducing expenses is only one way to provide that much-discussed ROI that today’s law students crave. The other is to give them more of what they need to secure employment, and on that front, WNEU hasn’t let them down.

Case Studies

For instance, the school has added new programs, some of them to attract students who aren’t necessarily looking to pursue a career practicing law. Such initiatives include a master of laws and letters (LLM) degree in estate planning and elder law, introduced in 2004. More recently, the school added a master’s-degree track in the same discipline.

“We identified that need early on, with the population aging, and a lot of wealth still to be transferred from Baby Boomers to their kids,” Gouvin explained. “We’ve been in a good spot with the elder-law and estate-planning programs we’ve offered, and have expanded them.”

Another focus has been on what Gouvin calls student-centered professional education.

“Student-centeredness is in the water here. I think the students care about each other and have the chance to get to know their professors pretty well. They have an incredible support system, very customer-friendly, problem-solving-oriented,” he explained. “I can’t take credit for that; it was already part of the culture. It’s a real selling point for Western New England.”

But he has led efforts to “up our game” in that area, particularly through the use of clinics — in areas such as criminal defense, criminal prosecution, elder law, and immigration (the latter in cooperation with Community Legal Aid), in which students blend classroom instruction with work on real cases, under the guidance of local attorneys.

The newest clinic centers on family-law mediation. “We’re the only school in the Commonwealth working with the family courts. It’s groundbreaking, and we’re quite proud of it.”

In fact, Gouvin said, about 88% of all students get involved in clinics and externships, understanding the value of developing not only real-world legal knowledge, but the soft skills that will make them more employable.

WNEU School of Law

Eric Gouvin says WNEU School of Law has raised its game by adding new programs and clinics aimed at giving students real-world experience.

In making these community connections, Western New England benefits from its position as the only accredited law school in the Commonwealth west of Greater Boston, Gouvin noted. This uniqueness ensures a broad range of opportunities in the form of internships and clerkships.

“That’s one of our strengths; we have many quality placements with federal judges, state courts, law firms, nonprofits. It’s not like we’re competing with six other law schools to get those spots. And it’s the kind of experience employers find valuable and relevant. For a small school, we nail that.”

I’ve got a police officer, an HR person, a computer tech person, an insurance guy who does construction litigation … none of those want to be practicing lawyers, but they see they can be more effective in their roles by knowing more about the law. A lot of people out there realize law is handy, even if they don’t want to be lawyers.”

WNEU School of Law has also expanded its appeal by launching a master’s degree in law for students who have no intention of becoming lawyers, but who take classes alongside juris doctor students to develop an expertise in legal matters to bring to their chosen career, be it accounting, insurance, banking, journalism, fund-raising, or any number of other disciplines.

“I’ve got a police officer, an HR person, a computer tech person, an insurance guy who does construction litigation … none of those want to be practicing lawyers, but they see they can be more effective in their roles by knowing more about the law,” Gouvin said. “A lot of people out there realize law is handy, even if they don’t want to be lawyers.”

Meanwhile, dual-degree programs like WNEU’s JD/MBA aim for the same type of cross-disciplinary expertise. “It’s never just law; it’s always law and something,” he said. “For students to gain knowledge in their fields and marry that with a law degree, I think that can give them a boost.”

After all, he added, “it’s hard to imagine any aspect of human activity that doesn’t have a legal component to it. We’ve never made less law; we’re always making more.”

Making an Appeal

That simple truth will always provide a stream of young people interested in practicing law, even if that stream has weakened in the new millennium.

“The market four years ago was in shambles, and we’re seeing that it has come back — not to where it was prior to the Great Recession, but it’s probably more sustainable now,” Gouvin told BusinessWest. “The good news is that Western New England and just about every other law school have contracted; instead of pumping 200 graduates a year into a market that can’t absorb them, we’re now graduating 100 into a market that can absorb them.”

Academically, the school must be doing something right, he added, noting that, despite a recent preference for applicants with high GPAs over high LSAT scores, WNEU ranks fifth in the state on percent of students passing the bar, behind only Northeastern, Harvard, Boston University, and Boston College. “That’s with students whose LSATs would have predicted they’d have trouble with the bar.”

Furthermore, Gouvin expects graduates’ job prospects — and, as a result, interest in a law degree — to increase as older lawyers, whose assets were battered by the Great Recession and may have postponed retirement because of it, start seriously considering life after law.

“Many waited until housing and the stock market recovered,” he said, “but now, it may be that more folks see their way clear to retiring.”

At the same time, he was quick to add, the industry is changing, and retiring lawyers won’t be replaced by the same number of newcomers. Technology has reduced some of the workload for attorneys, while paraprofessionals are performing many of the duties lawyers handled a generation ago.

“That being said, there should be a net outflow from the profession,” he went on. “The median age of lawyers has been increasing for the past two decades.”

In other words, the future seems bright for WNEU, which started in 1919 as the Springfield branch of Northeastern, holding classes at the YMCA on Chestnut Street.

“Like I tell alums, we’ve been here 100 years, and we’ll be here another 100 years,” he said, and that’s plenty of time to cultivate new relationships between students and the legal community they one day hope to work in.

He cited a survey UCLA conducts each fall with its incoming freshmen, asking them what they want to do with their lives. Since 2000, the percentage saying they wanted to practice law has been on the decline, from 5.2% in 2000 to a recent low of 3.2%. But in the past two years, the number shot back up. It’s just another data point, Gouvin noted, to encourage those, like him, who are invested in the legal profession.

“Again,” he said, “these are hopefully signs not only that people think going to law school is a good idea, but that going to law school actually is a good idea.”

Joseph Bednar can be reached at [email protected]

Health Care Sections

A Home for the Dying Finds Life

Ruth Willemain

Ruth Willemain says her decade-long mission to open Harmony House has been a “journey,” during which she’s learned many lessons and met countless wonderful people.

Almost since the day she retired from teaching, Ruth Willemain has been providing hospice care as a volunteer.

And almost from the day she started that second career, she began thinking about ways to provide more and better care to those who don’t have what would be considered a traditional support system as they contend with daunting end-of-life issues and emotions.

It was a poignant, heartfelt plea from one of those who came into her care that, in many respects, turned thought into truly inspirational action.

“This woman said, ‘Ruth, would you please come to my funeral — I don’t want to be alone in the church,’” Willemain recalled, adding that as she pledged to honor that request she understood even more fully that much more was needed for such people than her presence at that service.

So began a decade-long adventure, if you will, that has tested her in more ways than she could have imagined, but also left her fulfilled in ways that few could likely understand.

“It’s been a journey,” said Willemain, using that word for the first of many times. “It’s been 10 long years — I’ve learned many lessons along the way and met many wonderful people.”

This journey is the story of Harmony House, and while getting to here — meaning the grand opening of this unique home — is a great accomplishment in itself, this is really just the first chapter.

Indeed, the small, nondescript, three-bedroom ranch home on Pendleton Avenue in Chicopee is intended to be only a temporary home for Harmony House, with a much larger, six-bedroom dwelling a few miles away eyed as a better, more permanent solution. Meanwhile, opening the home is only the first of many tests; there will be a constant need for volunteers, meals, supplies, and, of course, funding.

But more on all that later.

That ranch house is almost indistinguishable from the dozens of others like it on this quiet street off Memorial Drive — until one ventures inside.

Even then, aside from scattered medical equipment, it looks like a typical home — which is exactly the point. In fact, when this writer referred to it as a ‘facility,’ Willemain recoiled and delivered a rather direct lesson in healthcare terminology — at least her take on it.

“This isn’t a facility — it’s a home,” she said, meaning a home for people who don’t have a home or don’t have anyone who can care for them in their home.

To be more specific, this is what’s known as a ‘social-model hospice home,’ the first in Massachusetts and probably the first in New England. As that name implies, sort of, this is a home essentially operated and funded by the community and staffed entirely by volunteers.

When I walked into that home, I felt like love was in the air — it was something I had never experienced before. Everything told me, ‘this is what you’re supposed to do.’”

Willemain first experienced such a home when she traveled to Cleveland, Ohio years ago for her sister’s birthday, and was asked to pay a visit to an individual in hospice care.

“When I walked into that home, I felt like love was in the air — it was something I had never experienced before,” she explained, adding that it became her mission in life to bring that same feeling to Western Mass.

“Everything told me, ‘this is what you’re supposed to do,’” she said.

As she talked with BusinessWest a few weeks back, Willemain was excitedly looking forward to June 20. This was the day the ceremonial ribbon was to be cut at Harmony House. The mayor had pledged to be there, and so had many area news outlets. There would be a few speeches, and many opportunities to thank what grew into an army of contributors and volunteers that made it all possible. It was to be an important day, to be sure.

But not as important, she noted, as June 26, when the first resident — a woman who had long been on dialysis and decided to end those life-prolonging treatments — would arrive on Pendleton Avenue.

“This is why we’re here — this is what we worked for more than a decade to create,” she noted. “It’s a dream come true.”

For this issue, BusinessWest visited Harmony House and its creator to find out how it came to be, and how there are many chapters still to be written in this remarkable story.

A Dying Wish

As she posed for a few pictures for BusinessWest, Willemain, ever the marketer and fund-raiser as well as the visionary and care provider, quickly added a layer to her outfit — a Harmony House T-shirt, complete with the nonprofit’s very carefully chosen logo.

This would be the trillium flower, and the explanation behind its choice as a symbol for this endeavor goes a long way toward shedding needed light on the home’s mission and how it will go about carrying it out.

Indeed, the three purple petals on the trillium flower represent the three areas of support provided by Harmony House — physical, emotional, and spiritual. And the three sepals represent the three groups of people who will supply that support — hospice teams, support staff, and volunteers.

But to fully explain Harmony House and all that went into its creation, one needs to go well beyond the logo.

For that, we need to turn the clock back to 1999, when Willemain was wrapping up a 45-year career in teaching — one that included stops in New York, Connecticut, and Michigan — at Tatham Elementary School in West Springfield.

“I knew that after teaching I wanted to do something to serve others,” she told BusinessWest, adding that ‘something’ became hospice care, a unique form of healthcare devoted to those who are terminally ill. “I did the training, became a hospice volunteer, and have never been without a patient since.”

As noted earlier, Willemain provided such care for years before embarking on her mission to meet what she saw as an emerging need within this region: to serve those who are — in most ways or all ways — alone as they confront the end of their life.

And there are more individuals in this category than most would think, she said, adding that she knows this from her 16 years of experience as a hospice volunteer.

“Many of the people I cared for didn’t have company,” she noted. “They would say, ‘Ruth, if you didn’t come visit me, I wouldn’t have any company at all.’”

She said this was the case both for people in their homes — if their spouse or other caregiver wasn’t able to care for them — and those in nursing homes.

“For those placed in nursing homes, they were always in a room with a roommate,” she went on. “And there were many times when the roommate would say, ‘no one ever comes to visit me … would you visit me as well?’”

Over the years, Willemain would spend five, six, and sometimes seven days a week visiting those who didn’t have anyone else to visit them. It was immensely rewarding work — “most were just so happy that you found some time to give them some joy” — but also somewhat frustrating.

And such experiences, and especially that woman’s plea to attend her funeral, led Willemain to begin creating that vision for a home that such people could come to.

“This is what broke my heart — I left the nursing home with tears rolling down my cheeks,” she said of that dying woman’s request. “I said, ‘God, we’ve got to do something.’”

As she began her mission to create a home for those in need of such services, Willemain recalls that there were many doubters, those who thought her vision was laudable but the goal was out of reach.

nondescript house on Pendleton Avenue in Chicopee

This nondescript house on Pendleton Avenue in Chicopee is not a ‘facility,’ Ruth Willemain insisted, but a home — and all that term implies.

She listened, but preferred to focus on those who said this would no doubt be challenging, but certainly doable. And they were right.

She started raising money through sales of candy bars and other means, and along the way gathered both supporters and momentum for the social-model hospice home, a concept that certainly needed to be explained because of its uniqueness, even if it isn’t exactly a new concept.

Indeed, as Dr. Karen Wyatt, author of What Really Matters: 7 Lessons for Living from the Stories of the Dying, explains in a recent blog post advocating for this model, it can trace its roots to the AIDS epidemic of the ’80s.

“The first social hospices were created to house AIDS patients as they were nearing end of life and in desperate need of terminal care,” she wrote. “Many of these were literally private residences with multiple bedrooms where a number of patients could be cared for and comforted through the dying process.”

Upon reviewing the current landscape and future issues surrounding end-of-life care, Wyatt noted that the social-model hospice homes may offer solutions to many of the problems she believes lie ahead. They include:

• A shortage of family caregivers: Wyatt noted a study referenced by the AARP Public Policy Institute predicting there will be a severe shortage of family caregivers as the Baby Boom generation ages and faces end of life. While there are currently seven potential caregivers for every patient, the study noted, this ratio is expected to drop to 3 to 1 by 2050.

• A shortage of paid caregivers: Wyatt cited a study published in Health Affairs indicating that at least 2.5 million more long-term-care workers will be needed to look after older Americans by 2030. Social-model hospice homes, she noted, are offering certified training with continuing-education credit for professional caregivers for the terminally ill. These programs will increase the number of workers available to meet the long-term needs of society.

• Need for family respite: Wyatt noted that the Institute of Medicine’s 2014 report “Dying in America” points to a current need for respite and support for family caregivers to help avoid burnout and resulting emergency hospitalizations.

• Cultural barriers to hospice care: Wyatt referenced comments from Dr. Donald Schumacher, president and CEO of the National Hospice and Palliative Care Organization, who stated in a published interview that cultural barriers to hospice care needed to be addressed in the future. These barriers include a lack of cultural diversity in hospice staffs, mistrust of the healthcare system, and worry about insurance coverage and cost of care. The social-model hospice home has the potential to overcome some of these barriers by utilizing volunteers and caregivers from the patient’s own cultural group and neighborhood by functioning largely outside the healthcare system.

• A reduction in Medicare payments for hospice and home care: That Institute of Medicine report mentioned above also indicates that hospice payments from Medicare will be reduced by 11.8% over the next decade, which will likely create financial stress for smaller hospices and lead to decreased access to care.

At Home with the Idea

While Wyatt uses the future tense as she makes her case for the social-model hospice home, Willemain notes that some of these issues are already manifesting themselves.

And in that respect, Harmony House is somewhat ahead of its time, she noted, adding that the home itself, and the model of care to be delivered, have both been designed to maintain a peaceful atmosphere of respect and compassion that honor the dignity of each resident.

This is the essence of hospice care, she went on, adding that this is in many ways an acquired skill, one that involves thoroughly understanding the individual and what they want and need as they confront the end of their life.

“We just want to do whatever they would like us to do for them,” she explained. “For some, it’s simply holding their hand; for others, it’s playing a game with them. It all depends on the individual and what stage they’re at in their lives.”

This is what Willemain wanted to bring to Harmony House, and after years of moving the process forward, she was close to realizing the dream in a large home on View Street in Chicopee. But several legal issues arose concerning that property, which was in foreclosure, she noted, adding that a local family donated the vacant house on Pendleton Avenue to enable Harmony House to open its doors.

That home needed a large amount of work to meet its new purpose, and it received help from a large group of individuals and businesses that handled everything from new wiring to landscaping to the building of a wheelchair ramp.

As Harmony House opens its doors, it is providing what amounts to a home and a surrogate family in the form of trained staff and volunteers who will provide care around the clock.

The home is intended for individuals diagnosed with a terminal illness who have a maximum of three months to live and are under the care of a hospice services provider, which will administer those services at Harmony House instead of a nursing home or other facility.

Care will be delivered by licensed nursing caregivers, food-service personnel, and administrative assistants, but the hallmark of the home will be that around-the-clock volunteer  service.

Each volunteer will work one eight-hour shift a month, meaning there will be a need for more than 90 such individuals, said Willemain, adding that assembling this team of volunteers has been just one of many challenges facing organizers, and the work continues.

It takes many forms, everything from the training of volunteers to recruiting of individuals, families, and restaurateurs to cook meals, to raising the estimated $4,000 a month it will take to pay for a host of expenses, including insurance, utilities, snow plowing, and much more.

To meet these needs, administrators are turning to the community and inviting people to support the home in any way they can. A full wish list of needed items — everything from personal-care items to a small TV for one of the bedrooms — is on the home’s website, for example.

In addition, a meal-a-month program has been launched. It invites churches, families, restaurants, and individuals to follow the lead of Jack Ng, owner of Gnow’s Place in Chicopee, and commit to providing a meal for four to six people each month.

Willemain said the response from the community has been overwhelming, but the need for help will be constant, and will, therefore, pose a stern challenge.

But the need for the Harmony House is real, she said, and she believes the community can and will support the home and its mission.

Final Thoughts

As she talked about Harmony House, the care to be provided there, and her own lengthy career as a hospice volunteer, Willemain said she was probably due for a refresher course in this blend of science, art, and especially compassion.

“So much has changed over the years, including HIPAA and everything else,” she said, adding that she made a point of making sure her training was up to date and up to speed.

What else would one expect from someone who first made hospice care a second career, then made it a passion, and then created and fulfilled a vision to take such care to a new, cutting-edge level?

A level, specifically, where individuals won’t be alone in the church after they die, or — more importantly — during those last few months before they die.

George O’Brien can be reached at [email protected]

Building Permits Departments

The following building permits were issued during the months of June and July 2017.

AGAWAM

LRB Realty Trust, LLC
1804 Main St.
$50,000 — Install new antennas and new cabinet for existing cell tower

Palatium Realty Inc.
270 Maple St.
$1,000 — Install wall signs for Sultan Family Restaurant

AMHERST

Amherst College
155 South Pleasant St.
$118,000 — Roofing

Amherst Inn
30 Boltwood Ave.
$41,000 — Roofing

The Boltwood Group
166 Main St.
$15,998 — Replace existing HVAC unit for main dining area

Shankara Shakti Inc.
460 West St.
$16,245 — Create new café in existing business-use space, build new accessible bathroom, and reconfigure front entrance

CHICOPEE

C and C Mass Ventures, LLC
33 Haynes Circle
$17,000 — Install fire-alarm system at Randolph Products

Chicopee Housing Authority
25-27 Benoit Circle
$6,250 — Construct small office

iStar Bowling Centers I, LP
291 Burnett Road
$143,663 — Reconstruct exterior walls at areas detatched from hotel, add new water and fire service including back-flow devices, and build new wall at south side of building

Ocean State Job Lot
1503 Memorial Dr.
$24,500 — Build-out for tae kwan do center

EASTHAMPTON

Cheharkrupa Inc.
26 Cottage St.
$1,000 — Interior build-out

EAST LONGMEADOW

East Longmeadow Wellness Center
250 North Main St.
$1,000 — Construction trailer

GREENFIELD

Edward Williams
14 Main St.
$31,000 — Roofing

Greenfield Corporate Center, LLC
101 Munson St.
$4,200 — Rework sprinklers to new ceiling layout

LONGMEADOW

Bay Path University
539 Longmeadow St.
$79,400 — Elevate existing porch, install new concrete ramp and railings at Hatch Library

GPT Longmeadow, LLC
720 Bliss Road
$300,000 — Interior non-structural remodel of Talbot Store

NORTHAMPTON

100 King Street, LLC
242 King St.
$2,000 — Reface illuminated pole sign

100 King Street, LLC
242 King St.
$2,200 — Reface illuminated wall sign

Coolidge Northampton, LLC
249 King St.
$5,600 — Install non-bearing load partition

Cumberland Farms Inc.
53 Main St.
$3,000 — Illuminated wall sign

Smith College
102 College Lane
$10,990 — Install interior doors, remove and patch existing door, install shelves, paint

PALMER

Yolanda and Stephen Dion
234 Wilbraham St.
New windows, front door, roof to cover front door, siding, renovate bathroom, and accessible ramp

Pride Limited Partnership
1003 Thorndike St.
$10,000 — Install kitchen exhaust for Yummy Asian Cuisine

SOUTHWICK

Jeff Bliss
320 College Highway
$29,000 — Roofing

SPRINGFIELD

City of Springfield
52 Rosewell St.
Roof replacements, ADA upgrades, and elevator addition at Thomas M. Balliet School

City of Springfield
315 North Branch Parkway
$1,094,000 — Roof replacement, accessibility upgrades, and associated work

City of Springfield
1250 State St.
$45,000 — Replace existing curtain-wall entranceway and doors

City of Springfield
15 Catharine St.
$197,000 — Roof replacement

Colvest/State St., LLC
600 State St.
$79,800 — Interior remodel to CVS Pharmacy, including relocated fixtures, equipment update finishes, relocated sink, electrical work, and relocated sprinkler heads

Derf Realty
190 Carando Dr.
$90,000 — Minor renovations to State Police Task Force suite

GELW Mass, LLC
1331 Main St.
$9,500 — Separate existing space, create corridor to access handicap restroom

R.F. Realty Group
447 Sumner Ave.
$17,000 — Replace drop ceiling, skim coat walls, repair glass back exterior

Ilusa Shaikh
270 Cooley St.
$3,250 — Install fire panel and components

NHP Springfield Trust
215 Bicentennial Highway
$12,944 — Replace Verizon antenna panels and add remote radio heads

Tereza Ouchida
1089 Columbus Ave.
$150,000 — Renovate coffee-service line area, fixtures, and finishes at Starbucks, construct new partition walls

Solutia Inc.
730 Worcester St.
$192,247 — Roofing

Springfield College
210 Alden St.
$5,000 — Divide office with partition wall

Western New England University
1215 Wilbraham Road
$62,000 — Create three offices from one current office in Delbridge Welcome Center

WARE

Hamidul Hoq, Walmart Stores
352 Palmer Road
$168,000 — New pickup parking canopy, new checkout equipment, update interior finishes, revise back-of-house racking

WESTFIELD

City of Westfield
40 Turnpike Industrial Road
$25,000 — Replace existing panel antennas

Joseph Colette
200 Southwick Road
$45,000 — Replace shingles on entrance overhang, replace second-floor windows, new vinyl siding

WEST SPRINGFIELD

380 Union, LLC
380 Union St.
$35,000 — Demolition of building

T.P. Daley Insurance Agency
1381 Westfield St.
$14,520 — Roofing

Vermont Department of Buildings
1305 Memorial Ave.
$145,000 — On Vermont building at Eastern States Exposition, build new deck with roof, concrete walks and patio, landscaping and plantings, demolish horse barn

WILBRAHAM

Brownstone Quarry, LLC
39-41 Main St.
$13,000 — Roofing

Wing Memorial Hospital Corp.
2377 Boston Road, Suite 101
$1,100 — Install sign

YMCA of Greater Springfield Inc.
1004 Stony Hill Road
$5,000 — Replacement windows

Chamber Corners Departments

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Aug. 9: “Find Your Strength – Know Your Power,” 9:30 a.m., hosted by Williston Northampton School, Reed Campus Center, Dodge Room. Are you curious why you make certain decisions? Do you wonder why some things are naturally easy for you?  Would you like to become more productive in your daily life? Gain an increased self-awareness of your unique strengths and find your natural talents and how to turn them into strengths. Learn how your strengths can enhance your ability to achieve your personal and work-life goals. Register at easthamptonchamber.org or call (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• Aug. 9: StrengthsFinder, 8-9:30 a.m., at the Reed Campus Center — the Dodge Room —at Williston Northampton School, 19 Payson Ave., Easthampton. Sponsored by Tandem Bagel and Williston Northampton. Become aware of the natural ways you think, feel, and behave through this StengthsFinder assessment test. Millions of individuals around the world have taken this test. The cost is $25 and includes a light breakfast. Sign up online at holyokechamber.com/events.

• Aug. 16: Chamber After Hours, 5-7 p.m., at Fiesta Café, 305 Main St., Holyoke. Sponsored by bankESB. Business networking event on the patio. Food, networking, and 50/50 raffle. Cost: $10 for members, $15 for non-member guests. Sign up online at holyokechamber.com/events.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Sept. 13: Arrive@5, 5-7 p.m., hosted by Family Legacy Partners, 48 Round Hill Road, Suite 2, Northampton. Co-host: CheckWriters Payroll. Sponsored by Northeast Solar, Finck & Perras Insurance Agency Inc., and Coldwell Banker Upton-Massamont Realtors. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Aug. 14: Network on the Deck, 5 to 7 p.m., hosted by Papp’s Bar & Grill, 110 Airport Road, Westfield. Join us for an After 5 event. Bring your business cards and make connections. The event will feature hors d’oeuvres, a cash bar, and a 50/50 raffle to benefit three chamber scholarships. Enjoy an August night on the Papp’s observation deck. Post-it notes will be provided so chamber members can make suggestions and comments as to what they’d like to see, do, or change, so come with ideas. Cost: free to chamber members, $10 general admission (cash or credit paid at the door). Visit www.westfieldbiz.org to register for this event, or call the chamber office at (413) 568-1618.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Aug. 14: Annual Golf Tournament, hosted by Crestview Country Club, 281 Shoemaker Lane, Agawam. A portion of the proceeds benefit the scholarship and business grants offered through the 501(c)(3) foundation. Register or sign up for sponsorships at www.ourwrc.com.

• Sept. 13: September Breakfast, 7 to 9 a.m., hosted by Chez Josef in Agawam. The event will bring members and non-members together for a morning of breakfast, debate, and town updates. Attendees will have the opportunity to connect with local business people over breakfast and listen to the Agawam mayoral candidates discuss their views and ideas on how they plan to stimulate local business success. The moderator for this event will be Robert MacDonald of Work Opportunity Center in Agawam. Questions from the public and businesses can be submitted to [email protected]. In addition, West Springfield Mayor Will Reichelt will be on hand to discuss business-development plans for his community. Event sponsors include United Bank and bankESB. Sponsorship opportunities are still available. Tickets cost $35 for members and $45 for non-members. To register or sponsor this event, visit www.westoftheriverchamber.com.

Daily News

CHICOPEE — Sunshine Village held its 28th annual fund-raising golf tournament on Aug. 2 at Chicopee Country Club. The event sold out, with 38 teams participating. A reception with awards, raffles, and a silent auction followed at the Castle of Knights in Chicopee.

The winning team was from Kellco Products. Charter Oak Insurance and Financial Services came in second, and a team helmed by captain Todd Rubner placed third.

On behalf of board president Ernest Laflamme Jr. and the rest of the board of directors, Sunshien Village Executive Director Gina Kos thanked the many sponsors that helped make the day a great success, including Chicopee Savings Bank Charitable Foundation, PeoplesBank, and Westfield Bank. As it celebrates its 50th anniversary, Sunshine Village will use the funds raised to create exciting opportunities to live and learn, work and earn, and give and grow for the more than 450 people in the organization’s day-services programs.

Daily News

BOSTON — The Associated Industries of Massachusetts Business Confidence Index shed 0.3 points to 61.5 last month, leaving it 6.4 points higher than a year ago. The Index has gained ground in five of seven months so far in 2017.

The July slip was led by the Employment Index, which dropped 2.4 points from June. Experts on the AIM Board of Economic Advisors (BEA) believe the slide reflects employers’ inability to hire skilled workers amid a tight labor market rather than a hiring slowdown caused by economic factors.

“Confidence levels at or above 60 signal continued strong confidence among employers in the direction of the state and national economies,” said Raymond Torto, BEA chair and lecturer at Harvard Graduate School of Design. “The labor shortage is a serious issue. We hear anecdotes from companies in multiple industries that are turning away business or postponing expansions because they can’t find tech specialists, manufacturing workers, or electricians to take the new jobs.”

The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The Index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. The index has remained above 50 since October 2013.

The constituent indicators that make up the overall Business Confidence Index were mixed during July. The Massachusetts Index, assessing business conditions within the Commonwealth, lost a point to 63.2, still six points higher than in July 2016.

The U.S. Index of national business conditions rose 0.5 points to 57.9 despite lingering uncertainty about federal healthcare and economic policy. July marked the 88th consecutive month in which employers have been more optimistic about the Massachusetts economy than the national economy.

The Current Index, which assesses overall business conditions at the time of the survey, declined 0.7 points to 61.2, while the Future Index, measuring expectations for six months out, edged up 0.1 point to 61.8. The Future Index ended the month seven points higher than a year ago.

The Company Index, reflecting overall business conditions, lost 0.2 points to 62.2, up 6.3 points during the 12-month period. And though the Employment Index dropped to 55.7, the Sales Index rose for the third consecutive month, gaining 1.5 points to 64.1.

The AIM survey found that 39% of respondents reported adding staff during the past six months, while 19% reduced employment. Expectations for the next six months are similar, with 37% expecting to hire and only 10% downsizing.

Elliot Winer, chief economist with Winer Economic Consulting, said workers with the type of skills needed by employers in growing industries remain in short supply, even though Massachusetts has posted significant increases to its labor force so far in 2017.

“Employers report that it is increasingly hard to fill jobs. Job vacancies now significantly exceed new hiring. And yet, wage growth in the state has been near zero when adjusted for inflation,” Winer said.

Eastern Mass. companies were more confident in June than those in the western portion of the Commonwealth, posting a 61.5 confidence reading in June versus 60.5 for employers in Western Mass.

Manufacturing companies remained optimistic about the economy with the 59.6 confidence reading, but not as optimistic as employers outside the manufacturing sector, who posted a 63.6 result.

AIM President and CEO Richard Lord, also a BEA member, noted that employer confidence in the Massachusetts economy has stalled as the state Legislature has taken several troubling votes, including one last week to force employers to close a $200 million gap in MassHealth with no long-term reforms to the program.

“Employers are thus left not only to struggle with the rising cost of providing health insurance to their own employees, but to bail out an unsustainable public insurance program as well,” Lord said. “There are consequences to raising the cost of doing business, and declining confidence is a red flag for what may come next.”

Daily News

GLASTONBURY, Conn. — CMIC, a leading member-owned medical professional-liability insurance company, announced that Stephen Gallant of Glastonbury, Conn. has joined the CMIC Group team as the new chief operating officer.

Gallant has more than 20 years of experience in the insurance industry. Most recently, he served as senior vice president of MMG Insurance Co., a property and casualty carrier headquartered in Maine. Additionally, he worked for MMG Insurance Co. as the vice president of Marketing and assistant vice president of Accounting. He received his bachelor’s degree in business administration and his master’s degree in business from Husson College in Maine. He also completed executive-development programs at Dartmouth College, Tuck Business School in New Hampshire.

“Stephen brings a long, successful history of managing a variety of departments to CMIC Group,” said CEO Denise Funk. “His proven track record of growth and expansion will prove to be an asset to the company as we continue to enhance our services to our current membership and expand our services to cover new regions and policyholders.”

Health Care Sections

Nothing to Fear

Dr. Sue Keller (far right) with some of her staff at Strong & Healthy Smiles

Dr. Sue Keller (far right) with some of her staff at Strong & Healthy Smiles: from left, dental assistant Chettele Houle, dental hygienist Michelle Engstrom, and office administrator Cassie Roule.

Dr. Sue Keller jokes that she’s been interested in dentistry since she was 6, when she wasn’t able to eat cookies with loose teeth, so she figured out how to wiggle them and get them out as soon as possible.

But she does have other fond childhood memories of dentistry, like getting a cavity filled around age 9 and the floaty feeling from the nitrous oxide the dentist used. Or her blue-collar father working two jobs to make sure she and her brother could get braces to fix their crooked teeth and regain their confidence to smile. Both memories influenced the kind of practice she would one day run as Strong & Healthy Smiles in Florence.

“I hear about people having a bad experience at the dentist, but that doesn’t have to be the case. I had good experiences, and they can have good experiences, too.”

There’s a joy in taking someone who hasn’t been to the dentist in five or 10 years and helping them get back on track and healthy again, so they keep coming back for maintenance.”

During her residency at Hartford Hospital, Keller considered an orthodontic practice, but decided — after training in settings from preventive care to trauma situations, working on accident victims — to practice more generally.

In 1995, she opened her practice in Greenfield, moving to a larger space in Florence in 2007, and has brought with her some of the concepts forged during her formative years, from conscious-sedation dentistry to an innovative program to help people pay for care — in other words, ways to make visiting the dentist a positive experience, not a negative one.

“There’s a joy in taking someone who hasn’t been to the dentist in five or 10 years and helping them get back on track and healthy again,” she told BusinessWest, “so they keep coming back for maintenance.”

Root Causes

While dentists obviously know how to clean teeth, fill cavities, and install implants, Keller said she sees her role as helping people minimize those aspects of care by taking care of their oral health at home.

“We have a strong preventive-care program,” she told BusinessWest, adding that people often stay away from the dentist out of fear, which only compounds as their teeth deteriorate over the years. If she can get them in good shape and convince them to continue good habits at home, the fear goes away as the visits get easier and easier.

Dr. Sue Keller

Dr. Sue Keller says she wants to get to the bottom of why patients get cavities, not just treat them when they emerge.

To that end, she explained, “we test saliva six different ways and go through a very detailed evaluation of your habits at home, your diet, what you’re drinking, what teeth-cleaning products you’re using — and most of the time, we’re able to find out the likely reasons you’re getting cavities.”

Patients might receive special toothpastes, rinses, other tools, but more important, they get dietary and lifestyle advice to help them care for their teeth and prevent new cavities, she explained. “A good diet and good habits at home really keep people in good stead.”

Many dental habits ingrained in Americans for decades should be reconsidered, she went on. Take the common advice to brush twice a day, a message that emerged in advertisments from toothpaste makers in the 1950s. Since then, most people assume that means brushing upon waking up and going to bed, when the most critical times to brush are immediately after eating.

“Every time you eat, it puts carbohydrates in your mouth, which produce acids,” she explained, before relating a slightly gross metaphor she uses with kids. “I ask them if they wash their hands after they go to the bathroom to get the germs off. Well, when they eat, I say, they poop and pee in their mouth. That usually gets their attention.”

Rather than the wake-up and bedtime brushing regimen, Keller emphasizes brushing after every meal or snack. That’s usually no problem at breakfast and dinner, but people generally don’t feel like bringing a toothbrush to work, so she recommends after-lunch habits like Xylitol rinses and gums, or simply rinsing out the mouth with water. For people loath to floss, she recommends tools like GumChucks that make it easy to reach back into the mouth.

“Whatever someone’s problem is, I have a tool for them to try, as long as they’re willing to put in the effort,” she said. “I want to set you up for success. Maybe you can’t brush after every meal, every day, but if you can embrace the concept of cleaning your mouth after meals, and do it over the course of a lifetime, you’ll need very little dental care.”

When I meet someone with significant dental problems and can help them get their smile back, when they thought it was hopeless and nothing could be done, that makes me happy. We can always do something for someone. Sometimes we have to replace teeth, but usually we can just maintain their health.”

For people who do need more attention, Keller is one of the few offices in the region offering nitrous oxide gas and sedation pills and non-surgical treatment of gum disease with lasers.

“When I meet someone with significant dental problems and can help them get their smile back, when they thought it was hopeless and nothing could be done, that makes me happy,” she said. “We can always do something for someone. Sometimes we have to replace teeth, but usually we can just maintain their health.”

Keep Smiling

Of course, it’s not just fear that keeps people away from the dentist; cost is a factor as well. It’s a particular problem for those without dental insurance through their employers, who decide they don’t want to pay out of pocket for cleanings and other basic procedures, which can lead to long-term issues.

That’s where Keller’s Smile Shares program comes in. Inspired by the region’s farm-share programs where people pay farmers up front and reap a harvest all year, Smile Share members pre-pay a discounted rate at the start of the year for their preventive care and then can access other discounted services throughout the year as well.

“Normal, regular care is affordable and protects you from more expensive, emergency care down the line,” she told BusinessWest. And that’s the key — getting people who have avoided the dentist back to good health, and keeping them there.

“That’s really fun for me, to take someone with brown teeth and turn them into white teeth,” she said. “Then, it’s great when they come in for a regular maintenance visit, and they look great and don’t need much cleaning at all. That’s my ultimate success, when they keep up the good work on their own. There’s great satisfaction in keeping them motivated and on track.”

And smiling, of course.

Joseph Bednar can be reached at [email protected]

Departments People on the Move
Harry Dumay

Harry Dumay

Harry Dumay, who boasts a long and distinguished career in higher education, officially took the helm of Elms College as its 11th president on July 1 (see story, page 17). Dumay was chosen after a nationwide search and has served in higher education finance and administration at senior and executive levels for 19 years. He holds a Ph.D. in higher education administration from Boston College, an MBA from Boston University, and a master’s degree in public administration from Framingham State University. “Dr. Dumay is a multi-faceted leader who understands Elms College and the importance of a liberal-arts education based in the Catholic intellectual tradition,” said Cynthia Lyons, chair of the board of trustees. “He has a collaborative style and a demonstrated record of strengthening organizational and academic effectiveness, and he is enthusiastic about the future of Elms College.” Dumay, who hails from Ouanaminthe, Haiti, most recently resided with his family in Framingham and worked as the senior vice president and chief financial officer at St. Anselm College in Manchester, N.H. Before that, he served as chief financial officer and associate dean at Harvard University’s Paulson School of Engineering and Applied Sciences, associate dean at Boston College’s Graduate School of Social Work, and director of finance for Boston University’s School of Engineering. Dumay also served as an adjunct faculty member at Boston College for nine years. Dumay’s inauguration will be held in the fall. The trustees are planning additional autumn events that will allow everyone to meet the new president. He succeeds Mary Reap, who retired June 30 after serving as Elms president for the past eight years.

•••••

Jessie Cooley

Jessie Cooley

Following last month’s retirement of long-time Director Renee Moss, Big Brothers Big Sisters of Hampshire County (BBBSHC) hired Jessie Cooley as its new director. Cooley has worked for 12 years with the BBBS organization, first in Boston and then in Franklin County, where she grew up. Most recently, she worked as the district director for state Rep. Paul Mark. She earned her master’s degree in education at UMass Amherst, and her bachelor’s degree in Spanish and secondary education from Northeastern University. She is a 2013 graduate of the Women’s Fund of Western Massachusetts’ Leadership Institute for Political and Public Impact. “I am truly honored to join the phenomenal staff of this great program, and to work with them and our dedicated advisory board to match more children in Hampshire County with caring ‘bigs,’” said Cooley. “Having been a Big Sister myself, and after working with Big Brothers Big Sisters for more than a decade, I know the powerful, positive impact our mentoring programs have on children, their families, their mentors, and the larger community. I couldn’t be more thrilled to have this opportunity.”

•••••

Keith Rhone

Keith Rhone

Friends of the Homeless, a program of Clinical & Support Options (CSO), recently welcomed Keith Rhone as the new director of Operations, overseeing day-to-day management of the Worthington Street facility. Most recently, Rhone served as assistant director of Safety and Crisis Management with ROCA Inc. of Springfield and established strong connections to community law enforcement and local program providers. He has also served as fiscal director with the Black Chamber of Commerce. Born and raised in Springfield, Rhone earned an associate degree in accounting from Springfield Technical Community College, and his bachelor’s and master’s degrees from American International College.

•••••

Katrina Anop

Katrina Anop

Tabitha Vianna

Tabitha Vianna

Bacon Wilson announced that Katrina Anop and Tabitha Vianna have joined the firm as associate attorneys. Anop is a graduate of the Western New England University School of Law. She is a member of Bacon Wilson’s real estate, family law, probate, employment, and immigration practice groups. Fluent in Spanish, she works primarily from the firm’s Springfield office. Vianna is a cum laude graduate of the Western New England University School of Law. She is a member of Bacon Wilson’s business and corporate practice group, where much of her work is devoted to assisting clients with commercial loan closings. She is licensed to practice in both Massachusetts and Connecticut.

•••••

Barbara Campbell

Barbara Campbell

Michael Tucker, president and CEO of Greenfield Co-operative Bank, announced that Barbara Campbell has been promoted to assistant vice president, Commercial Loans. Campbell has been with the bank since 2010, first as a credit analyst and for the past two years as a commercial loan officer. Prior to joining the institution, she worked at TD Bank, the Bank of Western Massachusetts, and People’s United Bank in various mortgage-lending roles. She is a graduate of Greenfield Community College with a degree in business management.

•••••

Richard Hanchett

Richard Hanchett

Westfield Bank announced that Richard Hanchett has been promoted to senior vice president/Commercial Loan officer. Meanwhile, six other Westfield Bank employees have been promoted to vice president, including Bryan Cowan, Cathy Jocelyn, William Judd, Sarah Medeiros, Kelly Pignatare, and Rick Zabielski.

A 34-year veteran of the local banking industry, Hanchett joined Westfield Bank in 2007 as vice president/Commercial Loan officer. As team leader of the bank’s Commercial Loan Division since 2015, he manages a group of seven lenders in addition to maintaining a large loan portfolio. Prior to joining Westfield Bank, he spent 24 years at the former Westbank, rising through its Commercial Credit Department to senior credit analyst before becoming a Commercial Loan officer in 1986. Civically engaged, Hanchett currently serves on the Springfield Chamber of Commerce legislative steering committee and education & workforce development subcommittee, and is on the board of the Work Opportunity Center in Agawam. He is a graduate of Western New England University.

Bryan Cowan

Bryan Cowan

Cowan, who has been promoted to vice president/Finance, started his career at Westfield Bank in 2001, advancing to accounting associate, then staff accountant by 2005. He was named assistant vice president in 2014 as he developed his skills in financial reporting, forecasting, interest-rate risk, liquidity management, and data analytics. He earned a bachelor’s degree from Westfield State University and an MBA and master’s degree in finance from Northeastern University.

Cathy JocelynJocelyn, now vice president/Marketing manager, joined the bank eight years ago as Online Banking coordinator; shortly after, she moved to the Marketing Department as Marketing coordinator, was promoted to Marketing manager, then assistant vice president/Marketing manager, in which position she holds responsibilities for bank advertising, branding, sponsorships, and charitable giving, among other duties. She has extensive experience in the banking industry, and holds an associate’s degree from Bay Path University.

William Judd

William Judd

Judd, who has been promoted to vice president/Credit Administration, started with the bank as a teller in 1997, moving to the Commercial Loan Group in 2001, becoming Credit Department manager in 2007. In 2012 he was promoted to assistant vice president/Credit Administration; in that role, he has been instrumental in the development of the bank’s commercial-credit underwriting process and in training new credit analysts. He holds a bachelor’s degree in business administration from Westfield State University and an MBA from Northeastern University.

Sarah Medeiros

Sarah Medeiros

Medeiros, now vice president/Commercial Credit, began her banking career in 2011 as a commercial credit analyst at Chicopee Savings Bank, quickly advancing to Credit Department manager, then assistant vice president in 2013. She has been instrumental in the development of a credit-administration structure to support Westfield Bank’s $1.1 billion commercial portfolio. A former CPA with PricewaterhouseCoopers, LLP and director in Risk Management for Forest City Enterprises, she holds a bachelor’s degree in Accounting with a minor in Finance from Providence College.

Kelly Pignatare

Kelly Pignatare

Pignatare, who has been promoted to vice president/regional manager, joined the bank in 2007 following five years of experience in the local banking industry as an online banking and cash-management specialist, branch-administration manager, and business-development officer. At Westfield Bank, she quickly advanced to assistant vice president, Small Business Sales manager, then regional manager and assistant VP, Sales Administration and market analyst. She attended Holyoke Community College.

Rick Zabielski

Rick Zabielski

Zabielski, now vice president/Underwriting and Processing manager, has been with the bank since 1996, holding a number of positions before his most recent role as assistant vice president/Underwriting and Processing manager for Retail Lending; he has experience as a consumer loan underwriter, mortgage originator, and manager of the bank’s loan center. In his new role, he is also responsible for underwriting and processing of residential lending, home-equity, and consumer loans. “I am delighted to announce these well-earned promotions,” said James Hagan, president and CEO of Westfield Bank.

•••••

Aimee Furaha Salmon, Harry Montalvo, and Markus Jones have joined the all-volunteer board of directors for the Northampton-based International Language Institute of Massachusetts (ILI). Salmon, currently a student in Greenfield Community College’s Health Science program, is the former administrator of CAMME DRC, a nonprofit organization that helps youth in the Democratic Republic of Congo (DRC) achieve lives free of exploitation. She is a former ILI student and is now the volunteer leader of the school’s International Club. Salmon has a degree in development management from Institut Superieur d’Informatique de Gestion, DRC. Montalvo, Community Development specialist at bankESB, has an extensive background in the private sector, with emphasis on human resources, safety, and business development. His career includes work in his home country of Puerto Rico and in Western Mass, where he founded the Western Massachusetts Hispanic Chamber of Commerce. Montalvo earned his bachelor’s degree in business administration from the University of Puerto Rico and is certified in readiness training, credit counseling, and computer operations. Jones, philanthropy officer at Baystate Health Foundation, brings more than 10 years of experience in fund-raising and the foundation world to ILI. His commitment to community building includes heading up United Way of South Mississippi rehab/rebuild projects for homes and nonprofit offices along the Mississippi Gulf Coast after Hurricane Katrina. He also provided United Way management support following the Deepwater Horizon oil spill. Jones holds a bachelor’s degree in advertising from the University of Southern Mississippi.

•••••

Beverly Orloski

Beverly Orloski

At the recent 2017 Mid-Year Mortgage Conference, the Warren Group, publisher of Banker & Tradesman magazine, released its annual report of the top mortgage originators in Massachusetts. Beverly Orloski, vice president and mortgage consultant at PeoplesBank, was named as the top loan originator by volume in Western Mass. She was listed as the top loan originator by volume in the market in 2015 and 2016 as well. Orloski has more than 30 years of financial and banking experience. She holds a bachelor’s degree from Elms College and is a graduate of the American Bankers Assoc. Residential and Commercial Lending School. She is a member of the Realtor Assoc. of Pioneer Valley.

•••••

Berkshire Bank announced the promotion of Joseph Marullo to senior vice president, Commercial Relationship manager from his current position of vice president. Marullo will continue to be responsible for growing both commercial and industrial business, as well as commercial real-estate lending. In addition, he will expand relationships with products and services offered through the bank’s other business lines, including cash management, wealth management, insurance, private banking, and retail banking. Marullo has 15 years of banking experience and has been with Berkshire Bank since 2006. Prior to joining the bank, he held the position of commercial credit analyst with TD Bank, where he received formal credit training. “For the past 11 years, Joe has been an integral part of the Pioneer Valley commercial team, making significant contributions to the bank’s growth and success in the local market,” said Jim Hickson, senior vice president, commercial regional president. Marullo holds a bachelor’s degree in finance from Quinnipiac University and an MBA from UMass.

•••••

Tanzania (Tanzi) Cannon-Eckerle

Tanzania (Tanzi) Cannon-Eckerle

Royal, P.C. congratulates Tanzania (Tanzi) Cannon-Eckerle on her honor as one of the Top Women of Law, as published by Massachusetts Lawyers Weekly. The award was presented for her efforts in the diligent practice of law, community involvement, and high ethical standards. Cannon-Ecklerle currently serves as owner, general manager, and general counsel for Brew Practitioners in Florence. She successfully balances this with her role as chief development officer at Royal, P.C. She is the third attorney from the firm to be bestowed this award; previous Royal honorees include Amy Royal (2012) and Rosemary Nevins (2013).

•••••

Alice Ferreira

Alice Ferreira

Webster Bank has named Alice Ferreira as senior vice president of Corporate Communications and Public Affairs. She is responsible for all external and internal communications, public relations, and government affairs for the bank, and will oversee the bank’s community-affairs and philanthropy efforts. She reports to Executive Vice President and Chief Marketing Officer Dawn Morris. Ferreira joins Webster from UnitedHealthcare, where she was vice president, Corporate Communications for its Medicaid Division, overseeing corporate media relations, internal communications, crisis management, and thought-leadership programs. Prior to that, she was director of corporate communications for HealthNet’s $10 billion Northeast Division. Ferreira serves as honorary chair of the Barnum Museum in Bridgeport, Conn., and is a member of the board of directors of the American Red Cross of Connecticut and Rhode Island.

•••••

Webster Bank announced that John Driscoll Jr. has been appointed regional market executive for Webster Private Bank’s Hartford and New Haven offices. Driscoll, senior vice president and senior relationship manager for Webster Private Bank, joined Webster in 2007. In his new role, he expands his responsibilities as the senior representative in the Hartford and New Haven markets for Webster Private Bank’s line of business and leading the Private Bank’s sales team. He will report to Peter Gabriel, senior vice president, head of Private Banking. Driscoll has more than 31 years of experience in investment, financial, estate, and
tax planning, and charitable giving. He is a tax attorney who is a certified
 financial planner, a chartered life underwriter, and a chartered financial consultant. A member of the Connecticut and American Bar Associations, he serves on the executive committees of the Estate and Probate section and of the Sports and Entertainment Law section of the Connecticut Bar Assoc. He holds a bachelor’s degree in economics from the University of Connecticut, a law degree from Penn State’s Dickinson School of Law, and a master of laws degree from Boston University School of Law.

•••••

Comcast announced the appointment of four leaders for the company’s Western New England region, which is headquartered in Berlin, Conn. and includes more than 300 communities in Connecticut, Western Mass., New Hampshire, Vermont, and New York. In the Human Resources department, Judith Rudge was named director of Talent Management, while Taissa Gawronski was named director of Human Resources. In Sales and Marketing, Matt Frascone was named director of Retail Sales, and in the Communications department, Elizabeth Walden was appointed manager of Public Relations. Rudge came to Comcast with more than 12 years of recruiting experience. In her new role, she oversees talent management and recruiting efforts for the company’s Western New England Region, which currently employs more than 1,800 individuals across five states. Prior to joining Comcast, she was the senior manager of talent acquisition at Verizon in Atlanta, where she owned the end-to-end recruitment of information technology, engineering, product, and sales positions for 86 national office locations. She graduated from Dickinson College. Gawronski joined Comcast with 10 years of human-resources experience. In her new role, she is responsible for the human-resources needs of the company’s retail and door-to-door sales channels, as well as those on the Comcast Business team and in Sales and Marketing administration. Before joining Comcast, she was director of Human Resources at C&M Corporate, a custom cable manufacturer in Killingly, Conn., where she evaluated and maintained the company’s organizational design, as well as oversaw its workforce-recruitment and retention efforts. She graduated from Framingham State College. Frascone recently relocated from Comcast’s Greater Chicagor to Comcast’s Western New England region to oversee 10 XFINITY stores and three service centers across Connecticut, Western Mass., and Vermont. He is also responsible for Indirect Sales, which involves Comcast’s partnerships with Walmart, Target, and Best Buy. Previously, he spent the last year as director of Comcast’s flagship XFINITY store in Chicago. He joined Comcast with 20 years of retail experience and, prior to Comcast, was a director for two Apple stores in Atlanta, where he managed a staff of 177 sales associates. He was also a U.S. Navy Reservist. Walden came to Comcast with seven years of public-relations experience. In her new role, she is responsible for helping shape the company’s image with external audiences across the Western New England region. Prior to joining Comcast, she was vice president at Quinn, a lifestyle public-relations firm in New York City, where she oversaw a team of public-relations executives who carried out day-to-day media and operations for a portfolio of 20 business, real-estate, and technology clients, in addition to being responsible for building the firm’s client base and developing strategic public-relations campaigns. She graduated from Clark University in Worcester.

•••••

Eric Lineback recently joined Country Business Inc. (CBI), a regionally based New England business-brokerage and merger-and-acquisition firm. He will be focusing his efforts serving clients in Western Mass. Lineback previously worked as a strategic management consultant with McKinsey & Co. in Chicago on projects for various Fortune 500 companies. He then went on to work as a senior analyst for a mid-size private-investment company in Houston and then Washington, D.C., helping to manage a $500 million diverse portfolio of assorted assets, including several operating companies, real-estate investments, equity buy-out funds, and marketable securities. In the mid-’90s, as the Internet was emerging commercially, he co-founded and managed for almost 20 years a successful boutique Internet design and development firm, helping clients create an engaging online and offline presence. Lineback’s work with CBI enables him to apply his entrepreneurial, investment, and financial-management experience in assisting business owners with their succession plans. “We are excited that Mr. Lineback has joined our firm,” said Philip Steckler, a principal with CBI. “While we have managed the sale of numerous businesses in Western Massachusetts over the years, his focus on that region enables us to enhance our services and broaden our client base.” Since 1976, CBI has managed the sale of more than 1,200 businesses, ranging in price from $500,000 to $30 million. The company has represented businesses across many industries and sectors, including manufacturing, distribution, retail, and hospitality. CBI is an industry leader in successfully completing sales of client businesses. The firm traditionally completes 80% to 90% of the businesses it is retained to sell — far higher than industry norms. “I’m excited to be working with such an established and successful company, one which has had a significant positive impact on the local economy,” Lineback said. “My passion has always been working with entrepreneurs and small-business owners.”

Chamber Corners Departments

1BERKSHIRE

www.1berkshire.com

(413) 499-1600

• July 25: Entrepreneurial Meet Up, 5-7 p.m., hosted by Shire Breu-Hous.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org

(413) 527-9414

• July 28: The Chamber Island Golf Tournament, 9 a.m. to 5 p.m., hosted by Southampton Country Club, 329 College Highway, Southampton. Sponsored by BankESB, Polish National Credit Union, Finck & Perras Insurance Agency Inc., Taylor Real Estate, Westfield Bank, Applied Mortgage, Green Earth Energy Photovoltaic, and Richards Fuel & Heating Inc. Registration and breakfast at 9 a.m., shotgun start at 10 a.m., Fun Island Feast to end the day. Breakfast and dinner catered by Myers Catering. Come in your best island attire. Cost: $135 per golfer, $540 for a team. Visit www.easthamptonchamber.org for additional information.

• Aug. 9: “Find Your Strength – Know Your Power,” 9:30 a.m., hosted by Williston Northampton School, Reed Campus Center, Dodge Room. Are you curious why you make certain decisions? Do you wonder why some things are naturally easy for you?  Would you like to become more productive in your daily life? Gain an increased self-awareness of your unique strengths and find your natural talents and how to turn them into strengths. Learn how your strengths can enhance your ability to achieve your personal and work-life goals. Register at easthamptonchamber.org or call (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holyokechamber.com

(413) 534-3376

• Aug. 9: StrengthsFinder, 8-9:30 a.m., at the Reed Campus Center — the Dodge Room —at Williston Northampton School, 19 Payson Ave., Easthampton. Sponsored by Tandem Bagel and Williston Northampton. Become aware of the natural ways you think, feel, and behave through this StengthsFinder assessment test. Millions of individuals around the world have taken this test and have discovered how to use their strengths every day. Cost is $25 and includes a light breakfast. Sign up online at holyokechamber.com/events.

• Aug. 16: Chamber After Hours, 5-7 p.m., at Fiesta Café, 305 Main St., Holyoke. Sponsored by bankESB. Business networking event on the patio. Food, networking, and 50/50 raffle. Cost: $10 for members, $15 for non-member guests. Sign up online at holyokechamber.com/events.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com

(413) 584-1900

• Sept. 13: Arrive@5, 5-7 p.m., hosted by Family Legacy Partners, 48 Round Hill Road, Suite 2, Northampton. Co-host: CheckWriters Payroll. Sponsored by Northeast Solar, Finck & Perras Insurance Agency Inc., and Coldwell Banker Upton-Massamont Realtors. Cost: $10 for members.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com

(413) 426-3880

• Aug. 14: Annual Golf Tournament, hosted by Crestview Country Club, 281 Shoemaker Lane, Agawam. A portion of the proceeds benefit the scholarship and business grants offered through the 501(c)(3) foundation. Register or sign up for sponsorships at www.ourwrc.com.

Daily News

SPRINGFIELD — Berkshire Bank announced the promotion of Joseph Marullo to senior vice president, Commercial Relationship manager from his current position of vice president.

Marullo will continue to be responsible for growing both commercial and industrial business, as well as commercial real-estate lending. In addition, he will expand relationships with products and services offered through the bank’s other business lines, including cash management, wealth management, insurance, private banking, and retail banking.

Marullo has 15 years of banking experience and has been with Berkshire Bank since 2006. Prior to joining the bank, he held the position of commercial credit analyst with TD Bank, where he received formal credit training.

“For the past 11 years, Joe has been an integral part of the Pioneer Valley commercial team, making significant contributions to the bank’s growth and success in the local market,” said Jim Hickson, senior vice president, commercial regional president.

Marullo holds a bachelor’s degree in finance from Quinnipiac University and an MBA from UMass.

Daily News

NORTHAMPTON — Kelley and Malmborg Investment Consulting Group recently celebrated its one-year anniversary. Motivated by their desire to offer a more client-centered and consultative approach, advisors Jean Kelley and Joe Malmborg transitioned from Florence Bank’s FSB Financial Group late last spring.

With a combined 65-plus years of financial and wealth-management experience, and through their consultative approach, creating personalized solutions, and a fee-based investment process, the pair’s goal is to provide comfort and confidence regarding the decisions their individual and business clients make.

Malmborg has held positions at Fleet Financial Group, MassMutual, Bancnorth Investment Planning, United Wealth Management, and FSB Financial Group. He is an investment advisor representative with Commonwealth Financial Network, an independent broker/dealer. He holds Series 7 (general securities representative) and 65 (uniform investment advisor) securities registrations, as well as licenses in life insurance and long-term care.

Kelley earned the CFM (certified financial manager) certification from Merrill Lynch in 2001. She holds FINRA 6, 7, 24, and 66 securities registrations as an investment adviser representative of Commonwealth Financial Network. She also holds life- and health-insurance licenses with the Commonwealth of Massachusetts and several other states.

Kelley & Malmborg is located in the heart of downtown Northampton at 140 Main St., Suite 400, (413) 584-1805. The firm works with clients within Hampshire County, the Pioneer Valley, and throughout the country. Securities and advisory services are offered through Commonwealth Financial Network, member FINRA/SIPC, a registered investment adviser. Fixed insurance products and services are offered through CES Insurance Agency.

Opinion

Editorial

We’re certain there are some — perhaps many — in this area taking some kind of fiendish delight in the sorrows being visited upon Connecticut’s capital city.

As detailed in several recent reports, Hartford is on the ropes in many respects. It is in financial disarray and near bankruptcy, as Springfield was 15 years ago. Crime is a huge problem, and one that’s getting worse. The insurance industry, which has been the city’s lifeblood (and its identity), continues to downsize. And now, it appears that Aetna, a corporation that means as much to Hartford as MassMutual does to Springfield, will be relocating its corporate offices out of the city.

These are very trying times for the city, and, as we said, it would be easy for people in and around Springfield to exercise some schadenfreude as they read these reports.

After all, the cities have been involved in some form of rivalry for decades now, real or imagined. That famous quip from a Hartford scribe about the Fort being “that sausage restaurant” aside, the cities have measured themselves against one another for some time, even if the comparisons are somewhat unnatural.

Indeed, Hartford is a capital city and remains the insurance capital of the country, if not the world, and home to many more large corporate entities than Springfield. The rivalry has been real, though, and this recent decline in Hartford’s fortunes comes as the needle in Springfield continues to point up — in most all ways.

As skeptical as we’ve sometimes been about the so-called Knowledge Corridor and the practice of putting Hartford and Springfield together in the same sentence and the same marketing materials, such a partnership likely remains the best method for achieving growth in this larger region.”

Indeed, a $950 million casino complex will be opening in just over a year, Union Station is staging a rebirth, a new innovation center is opening downtown, and there appears to be momentum everywhere one looks.

So it’s time to gloat. Only, it isn’t.

As skeptical as we’ve sometimes been about the so-called Knowledge Corridor and the practice of putting Hartford and Springfield together in the same sentence and the same marketing materials, such a partnership likely remains the best method for achieving growth in this larger region.

As we’ve noted before, in this era of supercharged competition for jobs and companies, numbers are all-important. Springfield’s numbers — and its overall image — may be improving, but to compete with other states and metropolitan regions, it can’t rely on its numbers (or its improved health) alone.

But putting Springfield’s numbers together with Hartford’s is only part of the story. The cities — and the region as a whole — needs to be an appealing landing spot, especially for the young people who are increasingly dominating the workforce. And at present, Hartford is becoming increasingly less appealing to that demographic.

Meanwhile, a healthier Hartford bodes better for Springfield and other communities on this side of the border in many ways, including jobs and commerce — most companies near the border do plenty of business on both sides of the line.

So while it might be tempting for those in the 413 to take some kind of satisfaction in Hartford’s woes, that isn’t the attitude we should be taking.

If we want to start calling it the Springfield-Hartford region or the Springfield-Hartford corridor, that’s fine, but Western Mass. needs a healthy Connecticut capital city if it is going to build on its current momentum.

Chamber Corners Departments

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

July 19: Chamber Nite, 5-7 p.m., hosted by United Cerebral Palsy.

July 25: Entrepreneurial Meet Up, 5-7 p.m., hosted by Shire Breu-Hous.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

June 29: Business After Hours, 4:30-6:30 p.m., hosted by Valley Blue Sox, Mackenzie Stadium, Holyoke. Game time: 6:35 p.m. Cost: $10 for members, $15 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

June 28: Speaker Breakfast: “Why Ping-pong Tables Do Not Define Your Business Culture,” 7:30-9 a.m., hosted by Williston Northampton School, 19 Payson Ave., Easthampton. Featured guest speaker: Tim Retting of Cincinnati-based InTrust. Sponsored by BusinessWest, Easthampton Savings Bank, Finck & Perras Insurance Agency Inc., Innovative Business Systems Inc., United Personnel, and Williston Northampton School. Cost: $25 for members, $30 for non-members.

July 13: Networking by Night featuring the Oxbow Water Ski Team, 5-7 p.m., hosted by Oxbow Marina, Old Springfield Road, Northampton. Sponsored by BusinessWest, Fleury’s Outdoor Equipment Inc., and American Boat Restoration. Cost: $10 for members, $15 for non-members.

July 28: The Chamber Island Golf Tournament, 9 a.m. to 5 p.m., hosted by Southampton Country Club, 329 College Highway, Southampton. Sponsored by BankESB, Polish National Credit Union, Finck & Perras Insurance Agency Inc., Taylor Real Estate, Westfield Bank, Applied Mortgage, Green Earth Energy Photovoltaic, and Richards Fuel & Heating Inc. Registration and breakfast at 9 a.m., shotgun start at 10 a.m., Fun Island Feast to end the day. Breakfast and dinner catered by Myers Catering. Come in your best island attire. Cost: $135 per golfer, $540 for a team. Visit www.easthamptonchamber.org for additional information.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

July 12: Arrive@5, 5-7p.m., hosted by Three Sisters Sanctuary, 188A Cape St., Goshen. Sponsored by BusinessWest. Cost: $10 for members.

Sept. 13: Arrive@5, 5-7 p.m., hosted by Family Legacy Partners, 48 Round Hill Road, Suite 2, Northampton. Co-host: CheckWriters Payroll. Sponsored by Northeast Solar, Finck & Perras Insurance Agency Inc., and Coldwell Banker Upton-Massamont Realtors. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

July 13: 40th annual Pancake Breakfast, 7-11 a.m., hosted by South Middle School, 30 West Silver St., Westfield. Premium event sponsor: Baystate Noble Health; youth camp sponsor: MedExpress Urgent Care; sausage sponsor: BMC HealthNet Plan; media sponsors: BusinessWest, the Westfield News; placemat sponsor: Appalachian Press; ticket sponsor: Puffer Printing; coffee sponsor: Dunkin Donuts, Mayor Brian Sullivan. This is a community event. Attractions include a bounce house, face painting, fire engine, music, live broadcast with WSKB 89.5 FM, and vendor bingo (win a $50 restaurant gift card).  Vendor tables are available: $75 for chamber members, $100 for non-chamber members (you must provide your own table). Cost: $6 for adults, $5 for seniors, and $3 for kids under 12. You may purchase tickets at the event or by visiting www.westfieldbiz.org.  For more information, to volunteer, and/or to reserve a tabletop, call Pam at the chamber at (413) 568-1618.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 755-1310

July 20: Annual Golf Tournament, 11 a.m., hosted by Crestview Country Club, 281 Shoemaker Lane, Agawam. Registration and practice greens open at 11 a.m., followed by lunch and a shotgun start at 12:30 p.m. The day concludes with a reception, buffet dinner, and awards ceremony. Cost: $600 per foursome, $150 for individual golfers. Sponsorship opportunities are available. Register online for events at www.springfieldregionalchamber.com or e-mail [email protected] for more information.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
springfieldyps.com

July 20: July Third Thursday, 5-7 p.m., hosted by Dockside Restaurant at Brunelle’s Marina, 1 Alvord St., South Hadley, in partnership with Northampton Area Young Professionals and Young Professionals of Amherst.