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Spring in Their Step

Brian Campedelli says the harsh winter benefited landscapers in a few ways; it gave a solid start to those that plow snow, and it created great anticipation for spring.

Brian Campedelli says the harsh winter benefited landscapers in a few ways; it gave a solid start to those that plow snow, and it created great anticipation for spring.

 

After the long, hard winter of 2025-26, Brian Campedelli notes, “people are saying, ‘get me outside — I don’t want to be in my house anymore.’”

And not just get out there, but enhance their outdoor spaces and make it so they can spend more quality time there.

He knows this because of the number and nature of the phone calls to his Easthampton-based business, Pioneer Landscapes, and also because of the turnout at the company’s booth at the recent Home & Garden Show at the Eastern States Exposition and the eagerness of many visitors to do something with their backyards.

“We got a lot of quality leads,” he said. “And these are people who came prepared; we saw people who came in with sketches, photos on their phones, and the ones who didn’t have photos were bringing up their ring cameras and showing us their yard. They knew the sizes of the patios they wanted, the water features … everyone was driven this year; they were ready to go.”

An overwhelming desire to move on from this past winter is just one of the many factors likely to contribute to a good year for businesses in the broad landscaping category in 2026. Another factor is that winter itself; indeed, many companies in this realm, like Pioneer, also handle commercial and residential snow removal, and Campedelli counted 14 plowable events and dozens more salting events over the past four months, helping the bottom line in 2025 and getting 2026 off to a solid start, much better than many recent winters.

“Everything that takes your weekend away from you throughout the summer … we can handle that for you.”

Other factors include a still-strong market for everything from patios and retaining walls to waterfalls and koi ponds, the need for many residents to put a fresh face on work done years ago, and an improved labor market generated by slower times in other sectors. The landscape professionals we spoke with also describe a growing reluctance among homeowners to give up quality time to mowing, fertilizing, and trimming, and a growing desire to let someone else do all that.

“Everything that takes your weekend away from you throughout the summer … we can handle that for you,” said Campedelli, noting that, while a segment of the population has always been willing to pay to let professionals tend to their lawn and gardens, that constituency is growing, based on interest in the different packages offered by the company (more on them later).

Jacob Hall, an enterprising 17-year-old Minnechaug High School student who started his own landscaping business with two friends two years ago, agreed.

“They just don’t have the time to it, and they don’t want to get dirty,” he said, adding that this trend has helped him grow the mowing client list at Caesar’s Lawn & Landscape to more than 50. “In many cases, it can be cheaper in the long run to hire someone, and people are really busy; it just takes one thing off their plate.”

As for those backyard elements, everything from pavilions to firepits to waterfalls large and small, Stephen Roberts says they are part of an ongoing trend toward making these spaces entertainment centers that meld technology with comfort. And the list of what goes into backyards today continues to grow and evolve.

“There’s a lot that goes into creating a nice backyard with all the amenities,” the owner of Springfield-based Stephen A. Roberts Landscaping told BusinessWest. “There’s the shed, the pool house, fencing, retaining walls, paving, lighting, sound systems, and structures that can protect furniture from the elements.”

Roberts said his firm has a full slate of projects for the months to come — all of them booked last fall — and he’s spending his time now scheduling projects for later in the summer and fall, while also managing the expectations of those who thought they could call in March and get a pool put in by the start of summer.

 

Overall, he said the volume of work has declined from the boom times during the COVID years, when seemingly everyone was investing in their backyard. But it has picked up from a few years ago, when he was in “downsize mode” and doing more of the work himself.

If there is a concern heading into the meat of the landscaping season, it involves whether residents and businesses will continue to spend on their outdoor spaces amid rising prices for many items and general uncertainty about the economy and global conflicts, said Dan Ziomek, general manager of Sugarloaf Gardens in Sunderland, the retail arm of Snow & Sons Landscaping, which sells to the general public as well.

“People are investing more in their yards and gardens, but given the price of gas and the price of groceries, are people going to spend their disposable income with us?” he asked rhetorically. “We’re just going to have to see as we go along.”

But, overall, he and others we spoke with were generally optimistic that 2026 will be a year to grow — literally and figuratively.

 

A Cut Above

As he talked with BusinessWest, Roberts was working with a repeat customer — a Holyoke resident who was replacing a pool put in 20 years ago while also putting in a new backyard complete with retaining walls — and coping with a tight deadline.

“It’s a big project, and a lot goes into it because he wants to be swimming by May, and there’s a lot of pressure to get it done,” said Roberts, adding that this project typifies the opportunities and challenges facing those in this business.

“People are investing more in their yards and gardens, but given the price of gas and the price of groceries, are people going to spend their disposable income with us? We’re just going to have to see as we go along.”

There are many homeowners putting in new installations or upgrading old ones, he said, adding that managing expectations for many of these customers is now a big part of the job.

“A lot of people call and want miracles done in the spring,” he explained. “They need to realize that we’re booked up with projects that were signed up in the fall.”

Overall, business is good across the broad spectrum of the landscape business, from mowing lawns to designing and building those backyard elements.

Pioneer Landscapes does all of that, Campedelli said, adding that, on the design side, much of the project work involves designing and building what the industry calls outdoor rooms.

“They give you a space that makes you feel relaxed and cozy, between using all the elements such as lighting and music, waterfalls, and fire rocks — if you can dream it, we can do it.”

And what people are dreaming about are spaces where they can entertain, but that are also easy to maintain and protect from the elements, said Roberts, adding that many homeowners are moving from gazebos to pavilions.

“We’re seeing the outdoor rooms, the covered space outside, more than just a gazebo, which was a quick fix — those were mostly underutilized because there’s only so much you can do under a gazebo,” he explained. “People are putting in outdoor entertainment systems — maybe a drop-down TV, a fireplace, some nice couches that don’t get wet, sound systems, and outdoor lighting systems that are controlled by Wi-Fi so they can change colors and dim the lights.”

And, by and large, there remains strong interest in these big investments, said those we spoke with. While demand is not as strong as it was at the height of the pandemic, when the backyard was the only place people could go for vacation, it remains solid.

The Home & Garden Show provided ample evidence of this, said Campedelli, adding that most visitors to the Pioneer booth were driven and ready to move forward with projects.

“They were saying, ‘I want a fence,’ or ‘I want irrigation,’ or ‘I want a backyard makeover’ … there was a lot of that,” he said, adding that, while there is some uncertainty with the economy and concern over recent events globally, many consumers still have the requisite confidence to move forward with what can be a big-ticket item.

Roberts agreed, but said there is certainly some lingering angst concerning inflation and tensions overseas.

As for the businesses handling this work, the hard winter of 2025-26 was the best in years when it came to plowing, generating solid cash flow, and creating momentum for the seasons to follow.

“We’re rolling right now, and I hope it just keeps on going,” Campedelli said, adding that he expects it will, given all those factors he listed earlier.

 

Mow of the Same

These include that trend toward letting someone else mow the lawn and trim the hedges, he told BusinessWest, adding that, in addition to their backyards, people also value the time they spend in them.

And this has translated into growing interest in the company’s maintenance programs, which range in price from $130 to $995 a month, such as the ‘carefree weekend package,’ which includes mowing and trimming around beds, fences, and walkways, and blowing off driveways, sidewalks, and patios; the ‘outdoor living protection package,’ which includes a fertilization plan and mosquito and tick control services; and the ‘complete outdoor care and seasonal maintenance bundle,’ which includes spring and fall cleanups, aeration and overseeding, irrigation maintenance, and much more.

“These programs are becoming more popular,” he explained. “We just started offering the packages, and so far, they’re a hit.”

This trend helps explain the fast, steady growth of Caesar’s Lawn & Landscape, a company that, like many in this sector, started with a young person mowing lawns for family, friends, and neighbors, and eventually turning it into a business.

And like most entrepreneurs, Hall has been involved in all aspects of this endeavor, from naming it — Caesar is his middle name, and “I thought it had a nice ring to it” — to taking calls and giving estimates; from mowing lawns himself to doing the legwork on forming an LLC.

He started in 2024 with a small portfolio of 10 to 12 lawns and has since worked with partners Trevor Plante and Jonathon Knight to grow the venture and its list of services to include hardscape work such as patios and retaining walls, tree trimming, brush removal and land clearing, lawn maintenance, and, starting a few months ago, snow removal, using snow throwers and a salter on his truck.

“Those two big storms really helped us get that side of the business going, and we’re going to get more into that next year,” said Hall, a junior at Minnechaug, who works after school and on weekends, with his Ford F-250 serving as his workhorse vehicle and office.

Long-term, he and his partners plan to continue growing the venture, build on the momentum they’ve generated, and, for the short term, at least, find ways to balance school and work.

“It’s definitely fun, but also challenging to have your own business,” he said, noting that most high-schoolers work for someone else. “It’s rewarding to work hard and build something like this.”

The same can be said of homeowners and their gardens, said Ziomek, adding that gardening has always been a release for people, and he expects this will continue amid the economic uncertainty and global tensions of the moment.

“We’re hopeful that gardening remains an outlet for people to get away from all the noise happening the world,” he said. “And they’ll garden more because of that.”

Elaborating, he said that, in tough or uncertain times, people will grow more of their own vegetables and fruits as a hedge against higher prices, and he expects to see more of that this year.

“The other thing we notice is people just wanting to build a small oasis, if that’s the right word, to escape from all the stuff that’s going on in the world,” he went on. “It might just be a small perennial garden, or a few flowers in a spot where they see them all the time — just something to make them smile as they go in or out of the house.”

If these trends and the others mentioned above continue into 2026 and beyond, it will be all those in the broad landscape sector who will be smiling.

Features Special Coverage

Wired for Success

President Tim Paciorek

President Tim Paciorek

Tim Paciorek always knew he wanted to own a business one day. In fact, he can trace that itch for entrepreneurship back to when he was 8 years old and wanted a four-wheeler that cost $700.

“My father said, ‘if you want something like that, you’re going to have to pay for it yourself. But what I’ll do is match whatever you make. So you’ve got to go find a job. You’ve got to do something.’”

His first job was a paper route, which taught him about dealing with customers and collecting money — a job he soon supplemented with work on a local farm.

“When I saved $350, he put up the other $350, and I got my four-wheeler. That was, in a sense, teaching me delayed gratification and also having goals and dreams. That’s how it all started,” said Paciorek, who continued to do both jobs for several years and never stopped working throughout his teen years, from starting a car reconditioning enterprise when he was 12 to making Christmas ornaments at a woodcrafting shop, to raking leaves and mowing lawns.

“All of that was building up to owning a business,” he said. “I wanted to be successful, and I didn’t want to work for somebody for the rest of my life. Even at 8 years old, I wanted it. I knew I was going to have my own business one day.”

To do that, Paciorek decided to attend Smith Vocational and Agricultural High School in Northampton and learn a trade. He was interested in electrical, plumbing, carpentry, and automotive, especially the first two, but he chose electrical because his uncle, John Paciorek, had an electrical business in South Deerfield, and by his junior year, he was working there part-time as a co-op, and moved to full-time after graduation.

“I wanted to be successful, and I didn’t want to work for somebody for the rest of my life. Even at 8 years old, I wanted it. I knew I was going to have my own business one day.”

“He did a really good mix of work — residential and a lot of commercial, but also industrial. We worked at a couple of plastic factories, working on machine wiring, and we also did a lot of work at Mount Snow; we would go there from August to December and would work there six days a week, 10-hour days, rewiring the lodges and lifts and the condos and all kinds of stuff.

“Even though I was working for someone, I was learning a lot of things about the business, and watching a lot,” he added, “and I knew that I was going to own an electrical business one day.”

In 1997, the year he earned his electrical license at age 21, Paciorek started transitioning toward that goal by dedicating his days to his uncle’s business, but doing a lot of side work on nights and weekends — until July 4, 1998, which he calls “my personal Independence Day,” when he hung his own shingle, full-time.

“The rest is history,” he told BusinessWest — a history marked by strong business growth, an active commitment to cultivating the next generation of young electricians, and an intriguing real estate project in Hatfield that has become home not only to Paciorek Electric, but a host of small businesses.

“Now I’ve got my own son, Rocky, working for me — that was really a great moment for me when he decided to join the electrical field. He went to Smith Voke just like I did, learned the trade, and came to work for us; he’s also licensed,” Paciorek said. “And my brother, Tony, is also working for me. It’s really cool to have two family members working in the in the business.”

 

From the Ground Up

In fact, Paciorek now has 11 employees in all, and a fleet of 10 service vans, but it was a long road getting to this point.

“The first five years, I worked basically on my own. If I had a bigger job, if I needed extra hands to pull wire or whatever, I would call up some friends and have them come help me. But mostly it was just me for five years, doing everything myself.

Rally House, a tennis and pickleball facility in Hatfield, is among the projects Paciorek Electric has worked on.

Rally House, a tennis and pickleball facility in Hatfield, is among the projects Paciorek Electric has worked on.

“Many times, I look back and wonder how I did it,” he added. “I would work all during the day, and then at night I’d be in the office, sometimes until midnight, doing billing or work quotes, that type of thing.”

But he gradually got the help he needed, hiring his first apprentice — his brother — about five years in, and hiring an office manager five years after that. Growth has been steady ever since; these days, almost half the work is residential, and the rest commercial and industrial, the latter including work for such notable names as Deerfield Plastics, Pliant Corp., and high-tech, secure companies such as Telaxis and Millitech. In all of it, he relies on reputation.

“I always talk to my guys about customer service, about giving the customer what they want — as long as it’s legal, of course. Customers ask all the time, ‘do you have to do that?’ And we say, ‘yeah, we have to; it’s code.’ But we’ve had customers that wanted their light fixture moved five times. And we’ve done it. The customer’s always right as long as they’re paying for it.

“I always wanted to be in business, and even starting at 13 and 14 years old, I would go to different seminars about business, and I started learning about real estate, finding out that a lot of wealthy people held a lot of their investments in real estate.”

“That’s what we live by — to keep customer satisfaction up. My guys are great. We have a very strict code of ethics where we talk about customer service, keeping the place clean, using booties if the weather’s bad or they’ve got nice floors. And we keep good communication so the customer knows what’s happening — because sometimes you run into obstacles when you’re running wires. We try to keep the communication up so customers know where we’re at.”

Speaking of where the company is at — literally — Paciorek bought his current headquarters, the former home of General Cigar Co., in 2015. It wasn’t his first experience there, as it was on his paper route a couple decades earlier. The complex — with multiple buildings and vehicle bays — was more space than the electrical company needed, but he was thinking bigger than that.

“I always wanted to be in business, and even starting at 13 and 14 years old, I would go to different seminars about business, and I started learning about real estate, finding out that a lot of wealthy people held a lot of their investments in real estate. So I started taking real estate courses not to be a Realtor, but to be an investor or a developer. And I started learning about apartment buildings and commercial properties.”

Buying the 65 Elm St. complex — the third-largest building in Hatfield, with more than 83,000 square feet, plus a front house, two barns, and a five-car garage — not only meant consolidating what had become four different locations for his operation, but also having room to lease space to what are now about 20 small businesses, from financial services firms to wellness and behavioral health practices to other construction trades. In the winter, the building’s basement becomes a car storage business, where about 60 clients keep their vehicles, many of them classic show cars, out of the cold weather.

He credits Greenfield Savings Bank for taking a chance on the real estate project, which involved a complete gut job and renovation.

Tim Paciorek (center) has grown his team to 11 employees.

Tim Paciorek (center) has grown his team to 11 employees.

“They’ve been really great as far as helping me and seeing the vision that I had. Any time you invest in anybody, you’re taking a chance, and you hope that it goes right. And I think they saw the vision I had in this building. I give credit to all the different people that helped me get here through the years, from bankers to my accountants and attorneys. There’s a whole team of people that you need to do a project like this, or to be in business at all.”

 

Making Connections

All these perspectives — about entrepreneurship, the trades, and what it takes to succeed — are lessons Paciorek imparts to young people considering career options. And he has supported a number of apprentices starting out in the field; some have become full-time employees.

“The trades are definitely in need of more workers, people that will put their tools on and actually get out there and work,” he told BusinessWest. “The Baby Boomers are retiring, and they’ve been retiring for the last 10 years. So that is causing a huge shortage in electricians and plumbers and carpenters — all the trades. And it’s really hard to find new help, so you have to keep the young people coming in.”

One problem is that many vocational programs aren’t able to take as many students as they’d like due to a shortage of teachers, but Paciorek also sees a lack of motivation in many young people to do the hard work necessary to move ahead.

“The vast majority of this generation doesn’t have the skills or, unfortunately, the drive that a lot of us employers are looking for. And there are a lot of things that we’ve got to try to teach them, but some things can’t be taught,” he explained. “Things like a good handshake and eye contact, that stuff can be taught. But the drive is really hard.”

“Whenever I have kids in front of me, I tell them, ‘whatever you want to do, whether it be an electrician, a doctor, a lawyer, a plumber, a writer — whatever you want to do in life, you need to start learning about it.’”

For instance, he added, “that cell phone is dangerous. I tell all the guys, ‘you’ve got to stay off your cell phone. A customer doesn’t want to pay for you to be on your cell.’ And I’ve had to fire a couple of people in the past because of that. It’s a different generation — when I grew up, we didn’t have cell phones, so we just worked. Nowadays, it’s become a habit for a lot of this generation to be on their phone all the time. So that’s one of the things I say when I talk at the different schools.”

One major problem, he added, is the lack of job opportunities for young people compared to when he was growing up in the 1980s — which means fewer opportunities to develop the work ethic he learned early on. Jobs for teenagers are still around, he added, and motivated young people will find them, but they’re not as obvious.

“I talk to kids all the time, and they say, ‘well, I’m not old enough. I have to be a certain age.’ I say, ‘OK, then do what I did; go do your own business — wash somebody’s car, go rake leaves, find something else to do.’”

Certainly, not everyone grows up with the same drive as Paciorek, whose serial entrepreneurship over the years has also included almost two decades as a DJ, working about 40 weddings a year, and ownership of a Hatfield restaurant, Grill ’N Chill, now known as Posada’s Cantina, which he ran with his brother for eight years.

“Whenever I have kids in front of me, I tell them, ‘whatever you want to do, whether it be an electrician, a doctor, a lawyer, a plumber, a writer — whatever you want to do in life, you need to start learning about it.’ When I was young, I remember my dad telling me, ‘if you want to succeed, don’t go talk to a broke person; you talk to someone who’s successful. If you want to be a doctor, go talk to a doctor. If you want to be an electrician, go talk to an electrician.”

So he continues to talk to them, and encourage them to start training in a trade.

In his own work, Paciorek has carved out an impressive body of work, and took numerous opportunities during his talk with BusinessWest to credit everyone who has supported his journey, from his financial advisors to his parents, who instilled his early values, to Rocky and his fiancee — not to mention the customers who have trusted in Paciorek Electric and his real estate company, DiamondBack Properties, over the years.

And the business is still evolving, with one example being a robust business in generators, installing about 50 and servicing about 500 each year. “It started off as just a little side thing, a generator here, a generator there, but now it’s pretty big,” he said.

The same can be said of a 28-year-old electrical company and its visionary leader, who worked hard to earn a four-wheeler at 8 years old, and has worked hard to achieve a whole lot more ever since.

Opinion

Editorial

 

Almost 42 years after John Gormally published the first issue of the Western Mass. Business Journal — which would later be rebranded as BusinessWest — the biweekly magazine continues to shine a spotlight on the Western Mass. business landscape, telling the stories behind the stories — of entrepreneurs, visionaries, and legacy companies alike — and sharing the trends, challenges, and opportunities that drive those companies and their industries, as well as sharing articles written by experts in a variety of fields.

And as the calendar turns to 2026, business leaders continue to rely on BusinessWest to illuminate not just present conditions, but what’s ahead for myriad sectors, from law to education; from finance to healthcare; from retail to technology — and so many more.

They’re emerging from a year of uncertainty — about the overall economy, costs, and interest rates; funding pressures from Washington (and a deeply divided electorate on matters economic and cultural); and concerns about what comes next. Those funding challenges have landed hard in Western Mass., impacting higher education, healthcare, the broad nonprofit sector, and startups like Sublime Systems, which continues to cope with the loss of an $87 million federal grant last spring that would have helped fund a new manufacturing plant in Holyoke.

But almost six years out from a crippling pandemic, many companies recorded strong years in 2025, and entrepreneurship — a critical and robust element of the economy in the 413 — continues to produce new, and inspiring, successes.

What is certain is that BusinessWest will continue to reflect the current times, trends, and stories from a local perspective — that is, through the eyes, minds, and experiences of business owners and economic experts throughout the 413.

In the Jan. 5 issue, we’ll present our annual Economic Outlook, once again featuring the voices of dozens of regional business leaders from many different sectors. And on Jan. 19, we’ll reveal our 30th annual Top Entrepreneur.

Two issues after that, we’ll unveil our 18th annual class of Difference Makers, the first of four very popular recognition programs throughout 2026, along with 40 Under Forty in April — marking its 20th year of honoring high-achieving young professionals — Healthcare Heroes in September, and Women of Impact in October. BusinessWest accepts nominations for all four programs all year long.

This year will also bring a broad mix of feature stories, as well as returning favorites like each issue’s Community Spotlight, shedding light on economic development, municipal projects, tourism, and quality of life in individual cities and towns; and the quarterly Where Are They Now? — each installment visiting with a past winner of one of the four awards mentioned earlier, detailing how their life and career have evolved since. All that is, of course, on top of our regular coverage of dozens of industries.

And look for our annual Book of Lists early in the year as well, a comprehensive resource guide to the businesses and sectors that drive this region’s economic engine.

As 2026 takes shape, with all the challenges and successes it might produce, we’re excited to bring all that, and more, to you — on the page, through our podcast conversations with local business owners, at our recognition events, and at businesswest.com. Happy New Year.

Cybersecurity

Strong Defenses

By Terra Carnrike-Granata and Andrew Frisbie

 

The ever-evolving digital world we operate in each day offers infinite opportunities for business growth and development, but it also presents many risks.

On the positive side, the artificial intelligence (AI) boom provides businesses of all sizes ways to streamline processes and operations, reduce costs, and generate revenue. On the other hand, the explosion of AI technology has created new pathways for sophisticated cybercriminal enterprises to attack.

According to a recent study from Massachusetts IT Sloan Cybersecurity and Safe Security, 80% of ransomware attacks are powered by AI-generated malware, phishing campaigns, and deepfake-driven social engineering. The study asserts that “AI has made ransomware attacks faster, more efficient, and harder to detect.”

In today’s threat landscape, hacking is a business. Sophisticated organizations operate like legitimate businesses, and their primary goal is usually financial gain through theft, extortion, and exploitation. These fraudsters have legitimate businesses of all sizes in their crosshairs.

According to a survey from Mastercard of more than 5,000 small and medium-sized business owners, 46% have experienced a cyberattack on their current business, and nearly one in five that suffered an attack later filed for bankruptcy or closed their business. Smaller businesses often do not budget for adequate cybersecurity protection and have fewer internal resources dedicated to cybersecurity, and criminals know it.

Terra Carnrike-Granata

Terra Carnrike-Granata

Andrew Frisbie

Andrew Frisbie

“Educate your employees. A robust security program, combined with awareness of warning signs, safe practices, and responses to takeover, are crucial for protecting your company and customers.”

But even small or medium-sized businesses with limited cybersecurity budgets and resources can use these strategies to protect their assets from cyberattacks:

• Require multi-factor authentication (MFA). If your business does not require MFA, you are taking an unnecessary risk by leaving accounts and personal information unprotected and vulnerable to attack.

• Ensure all employees use strong, unique passwords, or consider passwordless options for improved security. The most important characteristic of a strong password is length, with between 12 and 21 characters recommended. Good passwords also avoid predictable patterns (such as 123456 and qwerty), and should not include personal information like birthdays, addresses, or phone numbers. Passwords should also be unique for every login. Passwordless options use passkeys or biometric identifiers in place of passwords and can be very strong if implemented properly.

• Install antivirus software on all company devices. Antivirus software protects devices from known and even suspected malware, which can steal your data, encrypt it so you cannot access it, or even erase it completely.

• Keep all device software patched and up to date. Patching is fundamental to security because fraudsters exploit known vulnerabilities. By keeping software up to date, devices receive regular security patches, which makes it much harder for hackers to exploit.

• Educate your employees. A robust security program, combined with awareness of warning signs, safe practices, and responses to takeover, are crucial for protecting your company and customers.

• Invest in third-party cybersecurity expertise. Getting outside eyes on your company’s security environment is critical to a well-rounded security posture. In most cases, the cost of an outside security consultant is reasonable when compared with the cost of a breach, including business downtime, reputational damage, a potential ransom payment, and data loss.

• Invest in adequate cyber insurance, which helps mitigate the financial impact of cyberattacks and data breaches by covering costs related to incident response, data recovery, legal fees, business interruption, and other potential liabilities.

The rise in AI usage has also spurred an increase in high-quality email impersonation attacks and business email compromise. With higher quality phishing and social engineering tactics, scam emails look more realistic, so it is important to remind employees to pause and evaluate before responding, clicking on links, or downloading attachments. Encourage employees to report suspicious emails to the network administrator to be checked for signs of trouble.

Financial institutions will never ask for personal information or account credentials in an email or text message, so it is good practice to call your bank directly if a suspicious email, phone call, or text raises concerns about your business bank accounts.

It is important to note that, even with processes and protections in place, businesses can experience cybersecurity incidents and should be prepared to respond immediately. In the event of a cyber incident, businesses should cease all activity on the network or system, contact their bank(s), and change online banking passwords. Depending on the level and seriousness of the incident, businesses may also need to file reports with local police and the FBI’s Internet Crime Complaint Center.

It is also critical to keep meticulous records of events around the incident to aid in the recovery process. NBT Bank’s Business Fraud Information Center provides a full range of resources and information as well as up-to-date fraud information and alerts to help protect your business from becoming one of the thousands victimized by scammers each year.

 

Terra Carnrike-Granata is senior director of Information Security at NBT Bank, where she designs and implements sophisticated controls to prevent loss and mitigate risk, while also developing innovative ways to educate consumers and businesses on cyberthreats. Andrew Frisbie is vice president and director of Information Security at NBT Bank, where he provides strategic leadership to and operational oversight of the Information Security, Cyber Operations, Third-party Risk Management, and Insider Risk Management programs.

Banking and Financial Services

Here’s How Businesses Can Protect Themselves

By Heather Arbour

 

In an era dominated by digital payments, it’s easy to assume that check fraud is a relic of the past. But the reality is far more alarming: check fraud is not only alive, but it’s thriving, and it’s evolving to span both physical and digital realms.

As someone who has spent more than two decades in banking compliance and fraud prevention, I have seen the damage firsthand. Check fraud isn’t just inconvenient — it can be devastating.

At Monson Savings Bank, we’ve helped business customers who faced losing tens of thousands of dollars in a single incident. And what’s most frustrating is that many of these losses are preventable with the right tools and awareness.

Heather Arbour

Heather Arbour

“Fraudsters aren’t just individuals — they’re organized networks. They use social media and encrypted messaging apps to share techniques and sell stolen check images. It’s a whole underground economy.”

 

The Mechanics of Check Fraud

Check fraud is no longer confined to forged signatures and stolen paper checks; it has evolved into a complex, tech-enabled threat. Criminals are using both traditional tactics and digital tools to exploit vulnerabilities in business payment systems.

Classic forms of check fraud include forged signatures, altered payee names, counterfeit checks, and check washing, where stolen checks are chemically altered and rewritten. These methods remain prevalent, especially when checks are sent through unsecured mail channels.

Fraudsters aren’t just individuals — they’re organized networks. They use social media and encrypted messaging apps to share techniques and sell stolen check images. It’s a whole underground economy.

Digital check fraud is also on the rise, and it’s often harder to detect. Fraudsters are increasingly using mobile banking apps to commit remote deposit capture fraud, depositing the same check multiple times across different platforms. Synthetic identity fraud is another growing concern, where criminals create fake personas using a mix of real and fabricated data to open accounts and deposit counterfeit checks. Business email compromise schemes are also becoming more common, with scammers impersonating vendors or executives to reroute legitimate payments.

In fact, we’re seeing just as many cases involving digital manipulation as we are with physical theft. Fraud is a risk whether it involves traditional paper checks or digital deposits. This evolving landscape demands that businesses stay informed and proactive. Understanding the full spectrum of fraud tactics is the first step toward building effective defenses.

 

Integrating Critical Lines of Fraud Defense and Loss Mitigation

Fraud detection solutions are crucial. There are few as effective and proactive as positive pay when it comes to protecting against check fraud. Whether fraudsters are targeting traditional paper checks or digital deposit channels, positive pay offers businesses a critical line of defense.

This service allows businesses to submit a list of issued checks to their bank. When a check is presented for payment, the bank compares it against the list. If there’s a mismatch in amount, check number, or payee, the transaction is flagged for review.

Positive pay is like having a second set of eyes on every check. It’s proactive, not reactive. You’re catching fraud before the money leaves your account and potentially saving yourself from major losses. We strongly encourage our business customers to implement positive pay at Monson Savings Bank.

“As fraudsters continue to innovate, businesses must stay vigilant. The rise of AI-generated synthetic identities and deepfakes means that fraud will only become harder to detect.”

Why Businesses Should Act Now

The urgency to adopt fraud mitigation tools has never been greater. According to industry data, check fraud attempts have increased by more than 40% in the past year, with small and mid-sized businesses being disproportionately affected.

Many business owners think, ‘it won’t happen to me’ — until it does. And by then, it’s often too late to recover the funds.

 

Beyond Technology: Building a Culture of Vigilance

While tools like positive pay are essential in the fight against check fraud, that technology alone isn’t enough. Businesses must adopt a multi-layered approach that includes strong internal controls, employee education, and daily operational vigilance.

Daily reconciliation of accounts is critical to catching anomalies early, before they escalate into major losses. Employees should be trained to recognize red flags, such as suspicious payment requests or unexpected changes in vendor information, and empowered to question anything that seems off.

Verifying vendor payment instructions through a secondary channel can prevent business email compromise scams, and secure mailing practices, like using locked mailboxes or dropping checks directly at the post office, can help reduce the risk of physical check theft.

Fraud prevention isn’t just about tools; it’s about culture. Everyone in the organization needs to be part of the defense. Train your staff to recognize red flags. Reconcile accounts daily. Limit who can issue checks and who can approve payments. Fraud prevention is a mindset.

Monson Savings Bank offers a comprehensive Business Security Center on its website. This resource hub provides curated information on fraud prevention strategies, scam recognition, cybersecurity best practices, and secure operations. Whether you’re a small business or a growing enterprise, the Business Security Center is designed to help you stay ahead of threats and build a resilient, fraud-resistant organization.

 

Looking Ahead

As fraudsters continue to innovate, businesses must stay vigilant. The rise of AI-generated synthetic identities and deepfakes means that fraud will only become harder to detect.

If fraudsters are evolving, then so must we. The bottom line is that the cost of prevention is always less than the cost of recovery. As a local community bank, we are happy to help our customers be successful, and that includes offering solutions to help them stay one step ahead and reduce risk of harmful financial loss.

 

Heather Arbour is vice president, BSA/Fraud officer and Compliance manager at Monson Savings Bank.

🎨✨ Paint & “Pick Your Sip” at White Lion Brewing! ✨🎨
My Art Frequency is teaming up with White Lion Brewing Company to bring you a Halloween Paint & “Pick Your Sip” in Downtown Springfield, MA! 🍷🖌️ Costumes are encouraged!

📅 Date: Sunday, October 26, 2025
⏰ Time: 2 PM – 4 PM
📍 Location: White Lion Brewing Company

What to Expect:

Art supplies + your choice of drink included with ticket (non-alcoholic options included)🍹

Raffle tickets, food, and drinks available for purchase 🎟️🍔

Wear a costume = get a free raffle ticket! 🎭

Bring dates, friends, or family the more you bring, the more you save! 👯

Limited spots available! Don’t miss your chance to sip, paint, and ENJOY!

We encourage people to wear costumes!!! (not required)

🎟️ Grab your tickets now @ myartfrequency.com

#PaintAndSip #SpringfieldMA #WhiteLionBrewing #SipAndPaint #CostumesAndCanvas #Art #CreativeFun

Picture This

Email ‘Picture This’ photos with a caption and contact information to [email protected]

 

Successful Radiothon

The 2025 94.7 WMAS Children’s Miracle Network Radiothon raised $256,235 for Baystate Children’s Hospital, bringing the grand total to more than $3.3 million over the event’s history. The annual radiothon, held on March 4-5, featured heartwarming stories from patients, families, and caregivers. Funds raised during the radiothon will support various critical needs, including pediatric care, equipment purchases, creating a child-friendly and comforting environment in the hospital, and supporting pediatric research.

Pictured: Chris Kellogg and Dina McMahon from the WMAS Kellogg Krew with a young patient during the radiothon.

Pictured: Chris Kellogg and Dina McMahon from the WMAS Kellogg Krew with a young patient during the radiothon.

 

 

 

Welcome to Holyoke

The Greater Holyoke Chamber presented a celebratory ribbon-cutting ceremony on March 26 to welcome Urban Co-Works to its new location at 98 Lower Westfield Road. Urban Co-Works, a leading provider of innovative and flexible co-working spaces, aims to support professionals, entrepreneurs, and small businesses by providing a creative and collaborative environment tailored to their needs. “Urban Co-Works has always been passionate about building strong communities,” CEO Jeff Goronkin said, “and we’re excited to bring that energy to Holyoke.”

The Greater Holyoke Chamber presented a celebratory ribbon-cutting ceremony on March 26 to welcome Urban Co-Works to its new location at 98 Lower Westfield Road

The Greater Holyoke Chamber presented a celebratory ribbon-cutting ceremony on March 26 to welcome Urban Co-Works to its new location at 98 Lower Westfield Road

 

 

Baystate Legacy Gift

The generosity of Diane Gallan, who passed away last year at 86, has led to the creation of the Gordon J. Gallan, Dorothy E. Gallan, and Bruce F. Gallan Endowed Chair – Regional Cancer Program at Baystate Health, established in memory of her father, mother, and brother, respectively. This chair is currently held by Dr. Rawad Elias, chief of Baystate’s Division of Hematology/Oncology.

Pictured, from left: Mark Teed, principal of Teed Capital Management of Raymond James and Baystate Health board of trustees member; Dr. Richard Steingart, medical director, Adult Hematology, D’Amour Center for Cancer Care; Elias; and Dr. Andrew Artenstein, chief physician assistant, Baystate Health.

Pictured, from left: Mark Teed, principal of Teed Capital Management of Raymond James and Baystate Health board of trustees member; Dr. Richard Steingart, medical director, Adult Hematology, D’Amour Center for Cancer Care; Elias; and Dr. Andrew Artenstein, chief physician assistant, Baystate Health.

Picture This

Email ‘Picture This’ photos with a caption and contact information to [email protected]

 

Driving for the Cure

The 16th annual Tom Cosenzi Driving for the Cure Charity Golf Tournament, held on Sept. 26, 2024 at Twin Hills Country Club, exceeded all expectations by raising $176,500, the largest amount ever raised in the tournament’s 16-year history. This brings the total raised over the years to more than $1.8 million, all in support of the Dana-Farber Cancer Institute’s neuro-oncology research.

Pictured, from left: Tommy Cosenzi and Carla Cosenzi, co-founders of the Tom Cosenzi Driving For The Cure Charity Golf Tournament, and Dr. Patrick Wen, director of the Center for Neuro-Oncology at Dana-Farber Cancer Institute.

Pictured, from left: Tommy Cosenzi and Carla Cosenzi, co-founders of the Tom Cosenzi Driving For The Cure Charity Golf Tournament, and Dr. Patrick Wen, director of the Center for Neuro-Oncology at Dana-Farber Cancer Institute.

 

Attitude of Gratitude

Pioneer Valley Financial Group (PV Financial) announced a partnership with Baystate Health in recognition of the care provided by the Davis Neonatal Intensive Care Unit staff. PV Financial was inspired to collaborate with the Baystate Health Foundation after Andrea Lebeau, a member of the PV Financial team, experienced an emergency early delivery of her daughter, Blake, who required a 102-day stay in Baystate Health’s NICU. PV Financial has made a $5,000 donation to support the Davis Neonatal Intensive Care Unit, and its staff also volunteered at the Baystate Health Foundation’s annual radiothon, held in partnership with WMAS 94.7.

Pictured: Lebeau with her husband, Shawn, and daughter Blake.

Pictured: Lebeau with her husband, Shawn, and daughter Blake.

 

Being a Blessing

Allied Flooring, Paint & Design and Budget Cabinets recently donated $1,213.98, along with three boxes of life essentials, to Jenna’s Blessing Bags, a nonprofit dedicated to providing backpacks filled with necessities for those in need. The donation was the result of a successful holiday collection drive. The funds and donated supplies will go toward helping individuals experiencing homelessness in Massachusetts and Connecticut.

Pictured: Kevin Montemagni, board member of Jenna’s Blessing Bags, and Becky Tedeschi, president of Allied Flooring, Paint & Design.

Pictured: Kevin Montemagni, board member of Jenna’s Blessing Bags, and Becky Tedeschi, president of Allied Flooring, Paint & Design.

Incorporations

The following business incorporations were recorded in Hampden, Hampshire and Franklin counties and are the latest available. They are listed by community.

AGAWAM

Free Grace Academy Ltd., 46 Monroe St., Agawam, MA 01001. Mariya Vasilchenko, same. Providing education, including homeschooling.

BELCHERTOWN

St. Barnabas Anglican Church, 19 North Washington St., Belchertown, MA 01007. Brian Marsh, 21 Sherwood Dr., Belchertown, MA 01007. To establish and maintain a place of worship and teaching; to buy, sell, hold, build, lease, or rent a church and other buildings and furnish and maintain the same; and to carry on educational and charitable work in the furtherance of such goals.

EASTHAMPTON

Serenity Spa L Inc., 87 Main St., Easthampton, MA 01027. Yaoming Lin, same. Spa service.

EAST LONGMEADOW

Classic Association Management Inc., 180 Denslow Park, Suite 6, East Longmeadow, MA 01028. Marcus Mayo, same. Property management.

GREENFIELD

Friends of the Greenfield Police K9 Unit Inc., 49 Lunt Dr., Greenfield, MA 01301. Patrick Merrigan, 216 Green River Road, Greenfield, MA 01301. Charitable organization to support the costs of the Greenfield Massachusetts Police K9 Unit by paying for dog food, veterinary bills, training, equipment, kennels, doghouses, and replacement dogs, as necessary.

HAYDENVILLE

The Veery Foundation Inc., 81 Depot Road, Haydenville, MA 01039. Mary Ann Cofrin, same. Charitable organization established to promote climate justice and environmental movement building; the health and well-being of underserved populations; the lives of Black, Indigenous, and people of color; access to food and fair housing; the prevention of poverty; LGBTQ+ advocacy; and charitable, educational, and/or scientific causes, and to engage in such other lawful activities.

INDIAN ORCHARD

Virginia Retailer Inc., 71 Chestnut St., Apt 15, Indian Orchard, MA 01151. Muhammad Tahir, same. E-commerce retailer.

LONGMEADOW

Valley Pulmonary and Medical Associates, P.C., 112 Twin Hills Dr., Longmeadow, MA 01106. K.V.R. Mohan Rao, 260 Inverness Lane, Longmeadow, MA 01106. Pulmonary medical services.

NORTH ADAMS

North Adams Pie Inc., 1 River St., North Adams, MA 01247. Celal Gokdag, 162 Weston St., Waltham, MA 02453. Pizza delivery and takeout.

PITTSFIELD

Cascade Wealth Management Solutions Inc., 5 Cascade St., Pittsfield, MA 01201. Online retail sales for formal clothing.

Gaia Wellness Corp., 25 Jason St., Pittsfield, MA 01201. Victoria Zacharewicz, same. Focuses on connecting people with nature using modalities including guided walks in nature, meditation practices, and yoga.

Litas Applied Arts Consulting Corp., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. Yoonju Choi, same. To plan and host competitions related to art, design, architecture, creative writing, etc.

Pittsfield Pie Inc., 321 Elm St., Pittsfield, MA 01201. Celal Gokdag, 162 Weston St., Waltham, MA 02453. Pizza delivery and takeout.

Titan Truck Repair Corp., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. Joseph Adams, same. Automotive repair and restoration and associated services.

SOUTH DEERFIELD

Sun Consulting Management Inc., 82 Stillwater Road, South Deerfield, MA 01373. Sarah Yi, same. Management and consulting services.

SPRINGFIELD

Al Omda Logistics Inc., 137 Fort Pleasant Ave., Springfield, MA 01108. Sam Al Sanaa, same. Trucking.

Flourish Together Inc., 91 Pilgrim Road, Springfield, MA 01118. Jammie Glenn, same. To engage in mental-health awareness initiatives, offer workshops and trainings, and host community events that promote well-being and empowerment.

Jordan Auto Sales Inc., 167 Magazine St., Springfield, MA 01109. Abdullah Alazzam, same. Auto sales.

OMG Painting Inc., 16 Kay St., Springfield, MA 01109. Jason Brooks, same. Painting services.

Safe & Reliable Staffing Inc., 235 Chestnut St., Unit 16, Springfield, MA 01103. Mariam Kabbout, 15 Piquette Ave., Chicopee, MA 01020. Staffing agency.

WESTFIELD

CGM Trucking Inc., 44 Crown St., Westfield, MA 01085. Cristian Montero, same. Trucking, transportation, and hauling services, including hauling of demolition debris.

WEST SPRINGFIELD

PPNG Inc., 61 Appaloosa Lane, West Springfield, MA 01089. Hasmukh Gogri, same. Liquor store.

WILLIAMSTOWN

KJS Property Management Inc., 115 Luce Road, Williamstown, MA 01267. Kevin Stant, same. Purchasing and selling real estate with other investors.

People on the Move
Kiley O’Meara

Kiley O’Meara

The directors of the Irene E. & George A. Davis Foundation announced that Kiley O’Meara has been named the new executive director of the foundation. She will oversee the foundation’s strategic initiatives and brings with her three decades of experience in philanthropy, policy, and education. For the past year, O’Meara has served the Davis Foundation as director of Strategy and Learning. She previously worked as a senior researcher at Stanford University at the PACE (Policy Analysis for California Education) research center. In that position, she supported continuous improvement in policy and philanthropy through research, data-based insights and analysis, and strategic planning. Specializing in improving education for low-income youth, O’Meara has conducted pivotal research on initiatives supported by major foundations, including the Bill and Melinda Gates Foundation. Her diverse career spans roles such as director of Policy and Research at GreatSchools, program officer at the Stupski Foundation in San Francisco; and policy director of the Bay Area School Reform Collaborative, part of the national Hewlett-Annenberg Challenge school-improvement effort. She served as an AmeriCorps member after graduating college, teaching inmates at the Suffolk County House of Correction in Boston. She then went on to be a TK-12 educator before entering the realm of policy and research. She holds a master’s degree in public policy from the Kennedy School at Harvard University and a bachelor’s degree from Middlebury College. In the community, she serves in leadership roles at Choate Rosemary Hall’s parent association and the Harvard Alumnae Assoc., and also volunteers at Healing Meals in Simsbury, Conn.

•••••

Gerardo Sanchez

Gerardo Sanchez

bankESB recently promoted Gerardo Sanchez to digital banking product officer, based at its 241 Northampton St., Easthampton office. He has 26 years of banking experience and joined bankESB in 2021 as an electronic banking systems manager. Previously, he was the Financial Center Operations manager at Bank of America and, before that, eBanking manager at Florence Bank. In this new role, he will focus on bankESB’s digital banking roadmap, initiatives, and upgrades. Sanchez earned an associate degree in business studies from Holyoke Community College and a bachelor’s degree in both business management and human resources from Bridgewater State University. He also earned a certificate from the Massachusetts Bankers Association’s New England School for Financial Studies.

•••••

Laura Davis

Laura Davis

Andy Zhang

Andy Zhang

Dietz & Company Architects Inc. announced that Laura Davis has been promoted to the position of senior project manager. She joined the firm in 2019 as an architectural associate and quickly grew to become an invaluable part of the team through her strong project-management skills. Now, as a senior project manager, she leads projects across many states and properties for the firm’s hospitality clients. Dietz & Company also announced that Andy Zhang has earned his professional license to practice architecture in the Commonwealth of Massachusetts. To achieve licensure, he successfully completed all six divisions of the Architectural Registration Examination and 3,740 experience hours under a licensed architect, as well as meeting all requirements for architectural licensure in the Commonwealth. Zhang joined Dietz & Company in 2020 as an architectural associate and has since grown within the company, working on a variety of project types and now as a member of its hospitality team. He earned his master of architecture degree from UMass Amherst and his bachelor of architecture degree from Shandong Architecture University in China.

•••••

Mary McGovern, president and CEO of Country Bank, announced the promotion of Melissa Mann to vice president of Customer Experience and Michael Dias to Product Marketing & Business Insights officer. Mann offers a unique blend of skills, including completing the New England School for Financial Studies through the Massachusetts Bankers Assoc. in 2019. She is currently working on completing her project management certification through the Project Management Institute, which shows her ongoing commitment to professional development. She will continue to lead and manage the bank’s Sales and Customer Experience programs and strategies. Dias has been a driving force in integrating data analytics into the bank’s marketing strategies. With an MBA in data analytics from Western New England University and his recent certification as a certified financial marketing professional by the American Bankers Assoc., his strategic mindset and forward-thinking approach have been key in integrating data analytics into the bank’s marketing strategies.

•••••

Autumn Leshinski

Autumn Leshinski

Hogan Technology, a leading managed technology services provider, announced the promotion of Autumn Leshinski to the position of voice group manager. She has been an integral part of Hogan for more than 11 years, during which time she has expanded her role significantly, transitioning from client services to technical services and project coordination. “Autumn has become an indispensable member of our team,” said Sean Hogan, president of Hogan Technology. “She engages daily in client-facing roles, making her a crucial element in both client retention and new customer onboarding. Her new responsibilities as voice group manager will encompass partner and resource development.”

•••••

Melisa Loa

Melisa Loa

American International College (AIC) appointed Melisa Loa dean of students and director of Residence Life. In this role, she will lead the Office of Student Affairs and oversee student conduct, support, and advocacy. She is especially dedicated to advocating for and supporting first-generation students, aligning with AIC’s mission of providing access and opportunity for all. Loa joins AIC with more than a decade of experience in and out of higher education. She most recently served as assistant director of Residence Life for First-year Experience at Anna Maria College, where she worked closely with first-year students. Loa began her professional journey as a resident assistant, steadily advancing in leadership roles. She holds a bachelor’s degree in anthropology and sociology with an individualized focus on higher education from Roger Williams University and a master’s degree in student affairs administration from Michigan State University.

•••••

Courtney Huxley

Courtney Huxley

Greenfield Cooperative Bank announced the promotion of Courtney Huxley to Business Development officer. In this role, she will be responsible for developing and implementing strategies to grow the bank’s customer base and strengthen its market position. She will be responsible for driving business growth by fostering new customer relationships, supporting marketing strategies, and implementing initiatives to attract customers to the bank. She will also be a strong presence at the bank’s numerous community giving and outreach programs. Huxley has a 22-year career in retail banking, including five years as a branch manager at Greenfield Cooperative Bank.

•••••

On Jan. 1, Michael Skillicorn joined Alisa Klein as co-executive director of Grow Food Northampton (GFN). Together, they say their complementary strengths and shared vision will lead Grow Food Northampton into an exciting new chapter, advancing its mission as a food and farming justice organization. Skillicorn joined Grow Food Northampton eight years ago as program director and was promoted five years ago to associate director. Over the last five years, Klein has led Grow Food Northampton as the sole executive director — through the pandemic, the catastrophic flood of the Grow Food Northampton Community Farm in July 2023, and a period of growth and stability for the organization.

•••••

Cliff Hedges

Cliff Hedges

Mackenzie Coburn

Mackenzie Coburn

Eastern States Exposition (ESE) employees Cliff Hedges, director of Security, and Mackenzie Coburn, Sales Innovation manager, have been appointed chairman of the Safety & Security Committee and chair of the Sponsorship Committee, respectively, by the International Assoc. of Fairs and Expos (IAFE). Hedges has an extensive background in public safety beyond his six years as ESE’s director of Security. He began his career in law enforcement as a police officer in Dallas and was later employed by the Federal Bureau of Investigation (FBI) for 26 years. He maintained various roles while working for the FBI in Tampa, Fla., Boston, and Springfield. While in Springfield, he spent five years conducting criminal investigations as a supervisory special agent for the Safe Streets Gang Task Force and Outlaw Motorcycle Gang Task Force. He was a foreign counterintelligence investigator when he concluded his career with the FBI. Immediately before joining ESE, Hedges was the Compliance director and investigator for Regional Care Healthcare, where he oversaw the security of five hospitals. At that time, he was simultaneously acting as a security consultant for Bee-Line Security. Coburn began her career at ESE more than five years ago as a marketing intern immediately after completing her bachelor’s degree in communications at Westfield State University. Soon after, she joined the team as a brand marketing coordinator and expanded her responsibilities tenfold, overseeing website redesigns for ESE and the Big E, rebranding the Big E’s food competition, refreshing the sponsorship program, and more. In July 2022, she became Sales Innovation manager, re-establishing the internship program, developing a brand style guide, curating a local brewers showcase, and more. Coburn has also completed the Institute of Fair Management graduate certificate program in November 2023 and became an IAFE ambassador in February 2023.

•••••

The Stack Group Inc. announced the hiring of Jordan Stack as an associate. In this role, he will contribute to content creation for SEO clients as well as design for website projects. Stack is currently a sophomore at UMass Amherst, where he is pursuing a major in legal studies. Prior to attending UMass Amherst, he was a business and marketing major at American International College (AIC), where he also competed as a student-athlete on its Division II lacrosse team. An accomplished student, he has achieved dean’s list honors in all his semesters of academic work. He also earned a design certification via Duda and a content certification via HubSpot.

•••••

James Dyment

James Dyment

Tighe & Bond, a Northeast leader in engineering, design, and environmental consulting, recently welcomed James Dyment as a vice president in its Water Business Line. He will help to drive business-development strategy and pursuits within that line, as well as provide coaching and mentoring to staff. In addition to his role at vice president, he will serve as a project director with a focus on wastewater project management. Dyment brings more than 25 years of progressive experience in water and wastewater engineering. His wastewater infrastructure experience includes treatment, collection systems, pumping stations, infiltration/inflow analyses, and sewer system evaluation surveys. He has extensive experience collaborating across engineering disciplines, including instrumental and controls as well as supervisory control and data acquisition, and managing projects throughout the life cycle from conceptualization through design, construction, commissioning, and operation. His drinking-water infrastructure experience includes pump stations, booster stations, and storage tanks. Throughout his career, he has been responsible for a variety of successful, multi-discipline municipal water and wastewater engineering projects. Dyment has worked on significant municipal treatment facility projects in Massachusetts, Connecticut, and Rhode Island, including overseeing the design, construction, and startup of the 7.7 MGD advanced wastewater treatment facility in Warwick, R.I. and the 10 MGD advanced wastewater treatment facility in Taunton; developing upgrades to the wastewater treatment facility and remote pumping stations in Bristol, R.I.; and serving as project manager for the design and construction of water storage tanks in Milton. He will be based out of the firm’s Providence, R.I. office.

•••••

Rachel’s Table of Western Massachusetts (RTWM) announced a slate of new board members to its roster, enhancing its community leadership in a cause that has engaged more than 350 volunteers in Western Mass. Board members inaugurated in 2025 include Mallory Probert-Caplan, Cathy Dorison, Michael Paysnick, and Carolyn Martinez, executive director of Christina’s House, as agency representative, a new position on the board of directors. In addition, RTWM also added Janice Dickstein to the board in 2025 and to the executive board in 2025. Jeffrey Sagalyn and Erinn Young, vice president at PeoplesBank, moved from the professional advisory council to the board. RTWM’s new president is Judy Yaffe, and the vice president is Jane Cohen. Laura Katz remains treasurer.

•••••

The Food Bank of Western Massachusetts announced the addition of three community members to its board of directors: Amy Rome, Olivia Aguilar, and Maureen James. Each brings a wealth of experience and a shared commitment to addressing food insecurity in the region. With extensive expertise in fundraising across health, education, performing-arts, international, and faith-based organizations, Rome has held key roles at institutions such as Lincoln Center, Cancer Care, and the William J. Clinton Foundation and Union Seminary. She has also consulted on initiatives for the Guggenheim Museum and the Episcopal Divinity School at Union. She has actively contributed to the Food Bank’s development committee since March 2022. Beyond her professional accomplishments, she has served on the board of the Academy of Music and leads the Banned Book Initiative for the League of Women Voters in Northampton. Aguilar, director of the Miller Worley Center for the Environment at Mount Holyoke College, is a nationally recognized expert in environmental education and community-based learning. A first-generation college graduate, she has earned degrees from Texas A&M University and Cornell University, with research focused on inclusivity in environmental and science learning communities. Her work explores intersections of community, race, and transformative education. Her dedication to equity aligns with the Food Bank’s mission to create inclusive and sustainable solutions to hunger. Her upcoming book, Remembering, Resisting, and Reimagining: The Latinx Outdoor Experience, will be published in 2025. A Cathedral High School alumna, James brings legal and community-service expertise to the board. After earning degrees in political science and English from Boston University and her law degree from Suffolk University, she has specialized in employment defense and insurance law at Skoler, Abbott, and Presser, P.C. in Springfield. Since returning to Western Mass. in 2015, she has become deeply involved in her community, chairing Wilbraham’s Commission on Disability, and, starting this year, serving as vice chair of the Baystate Health Foundation board. Her dedication to community empowerment complements the Food Bank’s vision for a hunger-free region.

•••••

Local nonprofit community behavioral-health agency Clinical & Support Options (CSO) has announced key leadership changes within the organization. Chief Financial Officer Frank Mertes announced his plans for retirement last fall. This month, CSO welcomes Jeffrey Cebula as its new CFO. Cebula comes from Baystate Health, where he served in progressive roles, including six years as director of Finance for Baystate Franklin Medical Center and Baystate Noble Hospital. Also new to CSO’s senior leadership team is Brooke Deren, who joins the agency as its new regional program director of Emergency Services Programs. Like Cebula, Deren also comes to CSO from Baystate Health, most recently working in its Partial Hospitalization Program.

People on the Move
Elise Puza

Elise Puza

Kevin Murray

Kevin Murray

Jacob Bear

Jacob Bear

Meyers Brothers Kalicka, P.C. (MBK) announced the following new hires: Elise Puza, CPA as tax supervisor, Kevin Murray as senior associate, and Jacob Bear as associate. Puza has been practicing public accounting since 2017 and brings an array of expertise to the table. With seven years of experience in public accounting, including assurance and taxation services, she brings knowledge to the table especially in real estate, manufacturing, and healthcare. Prior to working in public accounting, she worked in private, corporate accounting for five years. She received her bachelor’s degree in business management with a concentration in accounting at Westfield State University and furthered her education in the university’s accounting master program. She is a certified public accountant licensed in Massachusetts. She is also a member of CPAmerica and the Massachusetts Society of Certified Public Accountants. MBK also welcomes Murray as a senior associate in the firm’s Taxation department. Prior to MBK, he owned his own accounting firm for 15 years and also worked with the IRS, gaining valuable insights into both sides of the tax process. He is also an enrolled agent and brings an array of expertise to the table. He received his master’s degree in taxation from American International College and is a member of CPAmerica and the Massachusetts Society of Certified Public Accountants. MBK also welcomes Bear to the firm as an associate in the Taxation department. He began his career in public accounting in 2023. He brings his fresh perspective to his engagements and believes customer service starts with listening to clients’ unique needs so that he can better understand their business and help them achieve their goals. Bear received his master’s degree in accounting from UMass Amherst. He is also a member of CPAmerica and the Massachusetts Society of Certified Public Accountants.

•••••

Angela Campbell

Angela Campbell

Greenfield Community College (GCC) announced the appointment of Angela Campbell as its inaugural vice president of Diversity, Equity, and Inclusion (DEI). She brings a wealth of experience in educational leadership and a deep commitment to fostering inclusive excellence in higher education. Campbell joins GCC after serving as vice president of Mission, Diversity, Equity, Inclusion, and Belonging at Cabrini University. Her career also includes serving as assistant dean of the School of Education and co-founder of the Center for Urban Education, Equity, and Improvement at Cabrini University, and inaugural executive director of the Center for Student Diversity and Inclusion at Carnegie Mellon University. She has dedicated her career to promoting academic success, cultural competency, and community engagement within educational institutions. Campbell looks forward to implementing transformational DEI efforts and collaborating across GCC to build an inclusive community. She aims to bolster the college’s mission and values, ensuring equity and access for all community members. Her strategic vision includes advancing new DEI programs and initiatives that prepare students for diverse fields, including business, technology, and healthcare.

•••••

Paul Bromwich

Paul Bromwich

Kylie Brown

Kylie Brown

Stefan Sjoberg

Stefan Sjoberg

Matti Tacy

Matti Tacy

Marissa Fabo

Marissa Fabo

Enrique Tirado

Enrique Tirado

Egan, Flanagan and Cohen announced the addition of six new associates to the firm over the past year. Paul Bromwich joined the firm in August 2023. He focuses his practice in civil litigation and small-business matters. He received his juris doctorate cum laude from Western New England University School of Law, where he served as note editor on the Law Review and completed Egan, Flanagan and Cohen’s Summer Associate Program. He received his bachelor’s degree in economics from UMass Amherst. Prior to joining the firm, he served as a commodity manager at Jacobs Vehicle Systems, a division of Cummins Engine Co. Kylie Brown joined the firm in May 2024. She focuses her practice in employment and labor, employer-side, and private client services. She received her juris doctorate from Western New England University School of Law, where she served as clerk of Phi Alpha Delta and as a member of the moot court team. She received her bachelor’s degree in law and public affairs from Lasell College in Newton. Prior to joining the firm, she was an assistant clerk at the State of Connecticut Judicial Branch and in private practice. Stefan Sjoberg joined the firm in November 2024. He focuses his practice on mergers and acquisitions, real estate, and other transactional matters. He received his dual juris doctorate and MBA from Western New England University School of Law and his bachelor’s degree in finance from Quinnipiac University in Hampden, Conn. Prior to joining the firm, he practiced in Hartford, Conn. at regional firms. He is an adjunct faculty member in Western New England University School of Law, teaching advanced legal analysis. In addition to Bromwich, Brown, and Sjoberg, Egan, Flanagan and Cohen recently welcomed three new attorneys who all swore into the Massachusetts Bar in November 2024. Matti Tacy focuses her practice in corporate governance and transactional matters. She received her juris doctorate from Western New England University School of Law, where she completed both Egan, Flanagan and Cohen’s Summer Associate Program and a clerkship with the firm’s corporate services group. She received her dual bachelor’s degree in sociology and politics from Mount Holyoke College. Marissa Fabo focuses her practice on civil and commercial litigation. She received her juris doctorate from Western New England University School of Law, where she completed clerkships with the Western Division of the Massachusetts Housing Court and the Hampden County Sheriff’s Department. She received a dual bachelor’s degree in English and Spanish from Dickinson College in Carlisle, Penn. Enrique Tirado focuses his practice on civil litigation, including personal injury, employment law, and business litigation. He received his juris doctorate from Western New England University School of Law, where he completed a clerkship with the Suffolk County (N.Y.) District Attorney’s Office and Egan, Flanagan and Cohen’s Summer Associate Program. He received his bachelor’s degree from St. Joseph’s University on Long Island, N.Y.

•••••

Todd McGee

Todd McGee

Former Holyoke City Councilor Todd McGee has been appointed to the Holyoke Community College (HCC) board of trustees by Gov. Maura Healey. McGee is a tax attorney and director of Estate and Business Planning for MassMutual Insurance, as well as a 1992 graduate of HCC. His term runs through March 1, 2029. After graduating from HCC with an associate degree in liberal arts, he went on to earn a bachelor’s degree in history from Northeastern University, a juris doctorate from Western New England School of Law, and a master’s degree in taxation from Boston University School of Law. McGee served as a Holyoke city councilor for 18 years until 2023, his last three terms as City Council president. He briefly served as acting mayor in 2021 after the resignation of Mayor Alex Morse.

•••••

Dave Goodsell

Dave Goodsell

Northampton-based D.A. Sullivan & Sons Inc. (DAS) promoted Dave Goodsell to vice president of Operations. Having been an integral part of the DAS team for the past three years as a project manager, Goodsell has consistently demonstrated exceptional leadership, management expertise, and dedication to delivering high-quality projects. In his new role, he will oversee construction field operations, focusing on workforce planning, employee development, safety initiatives, and streamlined project delivery.

•••••

The Realtor Assoc. of Pioneer Valley (RAPV) announced its annual award winners: Peter Ruffini of RE/MAX Connections, Realtor of the Year; and Kristin Gravanis of Westfield Bank, Affiliate of the Year. A Realtor since 1996, Ruffini serves as president of the RAPV board of directors in 2024. He has also served on the government affairs, strategic planning, bylaws and policy, and professional standards committees, and he continues to serve on the RAPV board of directors. He has given back to the community by supporting local charitable events, and serves as the chair of the Massachusetts Board of Registration for Real Estate Brokers and Salespersons. He also actively serves on several committees at both the state and national levels, demonstrating commitment to advancing the RAPV profession and supporting its members. He holds 11 professional designations and certifications. A member of RAPV since 2007, Gravanis has served on the community service committee. She has supported the association through community outreach and volunteered in RAPV’s community-service efforts through fundraising and helping and preparing meals at the Friends of the Homeless volunteer program.

 

Insurance

Before the Storm

By Lisa Eugin

 

As winter approaches, business owners need to prepare for colder temperatures, possible snow, and other seasonal challenges that can disrupt operations. Taking time to winterize your business can prevent costly repairs, ensure employee safety, and help maintain smooth operations during harsh weather. Here are some essential tips to help protect your business this winter.

 

Inspect and Maintain Your Heating System

A properly functioning heating system is critical for keeping employees comfortable and protecting your building from extreme cold. Schedule a professional inspection to ensure your heating system is operating efficiently. Replace filters regularly and address any issues immediately to prevent breakdowns during the coldest months.

 

Lisa Eugin

Lisa Eugin

“Taking time to winterize your business can prevent costly repairs, ensure employee safety, and help maintain smooth operations during harsh weather.”

 

Check and Insulate Pipes

Frozen pipes can lead to severe damage and expensive repairs. Inspect pipes, especially those in unheated areas like basements or exterior walls, and wrap them with insulation to prevent freezing. Keep the heat on during extremely cold days, even in rarely used areas, to further reduce the risk of frozen pipes.

 

Clear and Salt Walkways

Icy walkways can be hazardous to both employees and customers. Make a plan to keep walkways, steps, and parking areas clear of snow and ice. Apply salt or ice melt regularly, and consider contracting a snow-removal service for larger areas. This proactive approach reduces the risk of slips, falls, and potential liability claims.

 

Inspect the Roof and Clear Gutters

Snow accumulation can be heavy and cause roof damage. Before winter fully sets in, inspect your roof for any weaknesses, clear gutters to prevent ice dams, and trim any overhanging branches that could fall under snow weight. Clearing snow regularly can prevent excess buildup, but be sure to use a safe method to avoid damaging your roof.

 

Seal Doors and Windows

Energy loss through poorly sealed doors and windows can lead to higher heating costs. Add weather stripping and caulk any gaps to keep the warmth inside and drafts outside. This not only saves on energy bills, but also maintains a comfortable environment for your employees and customers.

 

Have a Backup Power Plan

Winter storms often bring power outages. Ensure your business can continue to operate by investing in a backup generator. For businesses that rely on refrigeration or heating for sensitive products, a power outage plan is especially critical.

 

Test Emergency Alarms and Sprinklers

Fire risks increase in the winter due to higher heating demands. Make sure your fire alarms, smoke detectors, and sprinkler systems are in good working order. Test these systems regularly, and keep a clear path to fire exits for safety compliance.

 

Review Your Insurance Coverage

Reviewing your insurance policies is an essential step in preparing for winter. Make sure you have coverage for potential winter hazards, including property damage from snow, ice, or freezing. Having the right coverage can protect your business from unexpected losses.

 

Create a Communication Plan

In the event of extreme weather or closures, ensure employees and customers are well-informed. Use email, social media, or text alerts to communicate closures, delays, or other essential information. This helps manage expectations and ensures everyone’s safety.

 

Stock Up on Winter Supplies

Be prepared with essentials like ice melt, shovels, safety cones, and emergency supplies. Having these items on hand allows you to respond quickly to winter challenges without delays. If possible, designate a storage area to keep winter supplies organized and accessible.

 

Conclusion

Winterizing your business takes a little time and preparation, but can make a huge difference in protecting your property, keeping operations running smoothly, and ensuring safety.

 

Lisa Eugin is manager of Marketing and Administration at Encharter Insurance in Amherst.

 

Faces of Business Features Special Coverage Special Publications

Financial services is a broad and robust sector in Western Mass., running the gamut from banking and lending to insurance and accounting to wealth management.

On the following pages, meet leaders from two local institutions — Matt Lauro, senior vice president and Western Massachusetts Commercial Lending team leader at MountainOne, and Deb Esposito, senior vice president and Business Banking officer at Greenfield Cooperative Bank.

We asked these financial leaders to share why they were first drawn to their work, how their journeys brought them to their current leadership roles, how the rewards and challenges of banking and finance have evolved, and why this sector presents attractive options for young people seeking a meaningful career.

Faces of Finance is part of BusinessWest’s Faces of Business series, which was launched with Faces of Construction earlier this year. So read on as these hardworking and thoughtful professionals tell you what they love about their work, what they do for fun, and why they’re deservedly proud of the success they’ve built.

 

Matt Lauro

Senior Vice President, Western Massachusetts Commercial Team Leader, MountainOne

Matt Lauro, Senior Vice President, Western Massachusetts Commercial Lending Team Leader, MountainOne

Matt Lauro, Senior Vice President, Western Massachusetts Commercial Lending Team Leader, MountainOne

Matt Lauro says he’s the product of “outstanding mentorship.”

That started the summer before his junior year of college, when he interned at Fidelity Management and Research Co., which encouraged networking and collaboration, setting an example of the kind of leader he would eventually be.

“I fell in love with analyzing different industries and businesses and listening to executive management speak about all the changes that would exist in my career lifetime,” Lauro recalls. “I loved the hybrid challenge of communicating with people and utilizing analytic abilities.”

In 2021, his career brought him back to Western Massachusetts. Through his network, he was introduced to Robert Fraser, president and CEO of MountainOne. “Bob was looking to add depth to our commercial lending team. I met with Bob and Richard (Dick) Kelly, our senior commercial risk officer, and the rest is history.”

These days, as MountainOne’s commercial leader for Western Massachusetts, Lauro is responsible for motivating, managing, and expanding a team of commercial bankers, as well as growing the region’s commercial portfolio. In addition, he oversees a diverse portfolio of clients across the Commonwealth.

“I am lucky,” he says. “I have an incredibly talented team in place with many years of experience, and we have built an outstanding portfolio of high-quality companies and individuals.”

He has achieved this during a time of significant challenge and opportunity in the financial-services sector. “The economic environment and the industry are evolving rapidly. The key opportunity is for banks and bankers to lead these changes,” he explains. “For instance, a banker who stays updated on economic trends can engage in more informed conversations with clients, fostering stronger, long-lasting relationships. It’s not just about making loans; it’s about managing relationships over the long term and helping clients navigate through periods of uncertainty.

“Additionally,” Lauro adds, “investing in new technology, introducing innovative products, and enhancing the customer experience are crucial for offsetting the long-term trend of rising costs.”

In all, it’s been a gratifying career, one he says young people would be wise to consider. While there’s no straight-line path to success, he offered some advice to anyone pursuing this field.

“Maintain intellectual curiosity and a desire to learn from the right people. Create a network of individuals that you can rely on for advice and lean on for their own expertise. Create mentorship opportunities for yourself, and identify people that you look up to and aspire to have careers similar to. Work tirelessly to master the skills most important in your path.”

Lauro’s life is much more than his work at MountainOne, of course.

“My family is my biggest motivation, and spending time together is my favorite hobby, whether that be on long drives, walks, or dinners,” he tells BusinessWest. “Between my wife Susanna, my daughter Annie, and our dog Nipsey, we have created an incredible support system for one another, and we’re very grateful for our lives together.”

He added that his parents instilled a sense of civic involvement while growing up, and he saw how committed they were to causes they were most passionate about — an example he has followed with his own family. He and his wife serve on several nonprofit boards and donate countless hours to charitable foundations; Lauro currently sits on the boards of Grit & Gratitude Wrestling Academy, Pittsfield Affordable Housing Trust, and Berkshire County Education and Correction.

“Overall, we are interested in continuing our involvement with youth and animal-welfare causes across the Commonwealth,” Lauro adds. “We take tremendous pride as a family with our charitable giving, nonprofit involvement, and community involvement.”

While his long-term professional goal is to be president of a financial institution, Lauro says he’s focused on helping to make MountainOne the best commercial banking organization it can be, and takes pride in that work.

“Personally, I am most proud of the flexibility I have in my career. I have been a peak performer at every level and have been flexible and curious enough to be a part of multiple different banking teams with different goals and accomplishments,” he notes. “Professionally, I am most proud of our portfolio of clients that our team has built. We have developed an outstanding commercial portfolio comprised of accomplished business owners, investors, and developers. I have spent countless hours with many of these individuals and have learned a great deal from them myself.”

In short, “our team plays to win,” Lauro says. “We win when our customers excel, when we forge new relationships, and when we collaborate creatively to develop effective solutions. The most gratifying part of the job is working with our customers to find ways to add value. As a team, we take great pride in being able to create tailored solutions for each client.”

 

Deb Esposito

Senior Vice President – Business Banking Officer, Greenfield Cooperative Bank

Deb Esposito, Senior Vice President – Business Banking Officer, Greenfield Cooperative Bank

Deb Esposito, Senior Vice President – Business Banking Officer,
Greenfield Cooperative Bank

Young people have plenty of options when it comes to choosing a career. For Deb Esposito, the factors were simple.

“I had an interest in business and finance, and a passion for everyone to enjoy a better financial future,” she says of her entry into the world of financial services — a path that has led to her latest role as senior vice president and Business Banking officer at Greenfield Cooperative Bank (GCB).

“As a senior in high school in the Midwest, I was recruited out of a business program, hired into a local bank, and worked there until I graduated from college,” she recalls. “After my college graduation and my foundation in banking, it was a natural career path for me to continue in.”

In her current role — a newly created one at GCB — Esposito leads the growth and development of new and existing business relationships in partnership with the Commercial Lending, Government Banking, and Retail departments. She also takes an active role implementing marketing strategies to strengthen the bank’s brand awareness across Franklin, Hampshire, and Hampden counties.

The bank offers some explanation why that new role is important. “As a community bank, Greenfield Cooperative Bank strives to provide a full compliment of products and services to our customers. Debbie is a terrific addition to GCB’s team and will ensure we continue to provide excellent service to the businesses throughout Western Mass.”

That service, Esposito notes, includes “the ability to host consultative conversations with clients, companies, and organizations and walk away with a business plan of action for them. I’m able to guide them on banking solutions they need for efficiency, their cash flow and lending needs, challenges they may be facing, the growth or sale of their company, and so much more.”

To do that, she says, she needs to stay current in terms of financial matters such as the economy, the Federal Reserve and potential rate adjustments, stock-market activity, and banking regulation changes. “As a subject-matter expert, clients seek our guidance on managing their financial affairs, both on a personal level and business level.”

Esposito holds a bachelor’s degree in communications, public relations, and marketing from the University of Wisconsin – Whitewater and a nonprofit certification with a financial focus from the University of St. Thomas in Minnesota. With more than two decades of experience in the financial industry, she brings a wealth of expertise in business, commercial, and cash-management solutions. Prior to joining GCB, she served as vice president of Cash Management Sales for PeoplesBank and vice president, senior Treasury Management relationship manager for Citizens Bank.

She is also committed to community involvement, actively volunteering for various organizations across Western Mass.

“A recent favorite was our team build day for children play homes with Habitat for Humanity,” she notes. “An annual favorite includes my husband and I volunteering at the Boston Marathon finish line, scoring all runners and interacting with the press and media from various countries.”

It makes sense that she seeks roles that get her outside. “I am a outdoor enthusiast, originally from the Midwest, who loves the Northeast and the four seasons,” she tells BusinessWest. “Family time includes biking, hiking, traveling to Maine to enjoy the coastal beaches, Vermont and New Hampshire for the mountains, and so much more.”

In addition, “I’m an avid fan of all Boston sports as we are nicely spoiled by the success of our New England teams.”

That sense of gratitude extends deeply into Esposito’s work at GCB.

“I am pleased to have worked with a variety of excellent mentors who shaped my financial career to where I am today,” she says. “In my new role as senior vice president with Greenfield Cooperative Bank, I’m proud to be a part of a local community bank that mirrors my vision of helping people achieve their financial goals.”

It’s a challenging but satisfying career she says would be suitable for any young person with a desire to learn — and help people.

Her advice for them? “Be patient — very patient — in your career, and the rewards will follow. Enlist a good mentor and be a sponge to absorb knowledge in each of your roles. Enjoy being a professional networker and stay active in your community.”

Esposito’s recognition that each client is unique, and their banking services should never be one-size-fits-all, as well as her ability to listen to her customers and develop tailored financial solutions, is clearly the right fit for this important new position.

“We are thrilled to welcome Debbie to the Greenfield Cooperative Bank team,” says Tony Worden, president and CEO of GCB. “Her extensive experience and deep understanding of the local business landscape will be a tremendous asset as we continue to provide our customers with innovative financial solutions.”

Agenda

Difference Makers Nominations

Through Dec. 16: Do you know someone who is truly making a difference in the Western Mass. region? BusinessWest invites you to nominate an individual or group for its 17th annual Difference Makers program. Nominations for the class of 2025 must be received by Monday, Dec. 16. Difference Makers was launched in 2009 as a way to recognize the contributions of agencies and individuals who are contributing to quality of life in this region. Past honorees have come from dozens of business and nonprofit sectors, proving there’s no limit to the ways people can impact their communities. So, let us know who you think deserves to be recognized as a Difference Maker in our upcoming class by visiting businesswest.com/difference-makers-nomination-form to complete the nomination form. Honorees will be profiled in the Feb. 17 issue of BusinessWest and celebrated at a gala in the spring.

 

Food Drive for Margaret’s Pantry

Nov. 11-15: The Wealth Transition Collective, a financial-planning firm out of Holyoke, will host its fourth annual weeklong food drive to benefit Margaret’s Pantry in Holyoke in honor of National Hunger and Homelessness Awareness Week. Since the start of this event, it has raised more than 4,000 pounds of food and more than $7,500 in monetary donations. Individuals can drop off non-perishable and canned foods during business hours (Monday to Friday, 9 a.m. to 4 p.m.) at the Wealth Transition Collective office at 1632 Northampton St., Holyoke. Weather permitting, there will be a drop-off table outside the front door for easy accessibility. Some of the most-needed items at the pantry during this time of year are stuffing mixes; canned goods like gravy, soups, and stews; baking mixes; frosting; syrup; salad dressing; condiments; Jell-O; and kids’ snack items. Margaret’s Pantry, a division of Providence Ministries for the Needy, is a full-service food pantry that has provided food to residents of Greater Holyoke for more than 30 years. Presently, the pantry provides food to more than 180 families each month, and approximately 72,000 meals a year are distributed to the needy in the community.

 

Women of Impact Gala

Dec. 5: BusinessWest will celebrate its seventh annual Women of Impact cohort at Sheraton Springfield Monarch Place Hotel. The 2024 Women of Impact, profiled in the Oct. 28 issue of BusinessWest and at businesswest.com, are: Alison Berman, council director of Girls on the Run Western Massachusetts; Dianne Fuller Doherty, co-founder of the Women’s Fund of Western Massachusetts and former director of the Massachusetts Small Business Development Center’s Regional Office; JoAnne Finck, president of Friends of Cooley Dickinson; Kimberley Lee, chief of Creative Strategy and Development at MiraVista Behavioral Health Center; Megan McDonough, executive director of Pioneer Valley Habitat for Humanity; LaTonia Monroe Naylor, chief business educator at Monroe Naylor Consulting, LLC and president and CEO of Parent Villages; Kristi Reale, partner at Meyers Brothers Kalicka, P.C.; and Dr. Shirley Jackson Whitaker, nephrologist, artist, and filmmaker. Tickets cost $95 per person, and tables of 10 are available. To purchase tickets, visit www.businesswest.com/women-of-impact-tickets. The presenting sponsors are Country Bank and TommyCar Auto Group, and Cooley Dickinson Hospital is a partner sponsor.

 

Agenda

Free Shred Days

Oct. 5, 26: bankESB invites customers and members of the community to two free shred days at local offices. No appointment is necessary. Events will be held from 9 to 11 a.m. (or until the truck is full) on Saturday, Oct. 5 at the 253 Triangle St., Amherst office, and on Saturday, Oct. 26 at the 241 Northampton St., Easthampton office. Local residents can reduce their risk of identity theft by bringing old mail, receipts, statements or bills, canceled checks, pay stubs, medical records, or any other unwanted paper documents containing personal or confidential information, and having them shredded safely and securely for free. A professional document destruction company will be on site in the bank’s parking lot and can accept up to two boxes of documents per person.

 

Whip City Animal Sanctuary Cruise Night

Oct. 13: Whip City Animal Sanctuary will host its first Hogs & Horsepower Car & Bike Show at 232 Montgomery Road, Westfield. The event will include prizes, snacks, adult beverages to purchase, and animals to visit. The entry fee is $10. Event details can be found at www.whipcityanimalsanctuary.com and the organization’s Facebook page. Whip City Animal Sanctuary is a 501(c)(3) nonprofit organization that provides long-term care for more than 100 abandoned, rescued, and surrendered farm animals. The sanctuary is open for public visiting hours on Saturdays and Sundays from 10 a.m. to noon.

 

Healthcare Heroes

Oct. 17: BusinessWest and the Healthcare News will celebrate the eight annual Healthcare Heroes starting at 5:30 p.m. at the Log Cabin in Holyoke. The class of 2024, profiled in the Sep. 16 issue and at businesswest.com, includes Dr. Andrew Balder, attending physician, Baystate Mason Square Neighborhood Health Center; Lucinda Canty, associate professor of Nursing and director of the Seedworks Health Equity Program, UMass Amherst; Bernice Drumheller, past president, NAMI Western Massachusetts; Peta-Gaye Johnson, director of Healthcare Workforce Initiatives, MassHire Hampden County Workforce Board; Margaret King, occupational therapist, Baystate Medical Center; Alexa Mignano, director of School-Based Clinical Services, River Valley Counseling Center; Dr. Laki Rousou, chief of Thoracic Surgery, chief of Robotic Surgery, and medical director of the Lung Cancer Screening Program, Mercy Medical Center; and Janet Williams, professor of Biology, Elms College. Tickets cost $95, and tables of 10 are available. To purchase tickets, visit businesswest.com/healthcare-heroes-tickets. Presenting sponsors include Baystate Health/Health New England and Elms College. Partner sponsors include Trinity Health Of New England/Mercy Medical Center and Holyoke Medical Center.

 

Cancer Connection Harvest Dinner

Oct. 17: Cancer Connection will host its annual Harvest Dinner at Inn on Boltwood in Amherst, featuring a farm-to-table dinner, live jazz, a silent auction. Starting at 6 p.m., this festive evening will bring the community together and raise critical funds to bring Cancer Connection’s support groups, integrative therapies, and educational programs to a larger, more diverse population of cancer patients and their caregivers. Cancer Connection is the only independent cancer support center in the area. Visit www.cancer-connection.org/special-events to purchase tickets. For more information about the event or for sponsorship opportunities, contact Liz Horn at (646) 234-8805 or [email protected].

Company Notebook

UMass Amherst to Create Retail, Event, Meeting Space

AMHERST — UMass Amherst announced the creation of UMass Downtown, a multi-purpose retail, event, and meeting space in downtown Amherst. Chancellor Javier Reyes announced the project Tuesday at the 57th annual Community Breakfast, hosted by UMass Amherst and the Amherst Area Chamber of Commerce. UMass Downtown, scheduled to open in the 2024-25 academic year at 108 North Pleasant St., will provide a dynamic UMass experience in the heart of the Amherst’s central business district. Serving as a boutique retail location and campus information and welcome center during regular business hours, in the evenings it will be a regular site for small lectures, readings, and workshops. Additionally, the space will act as a welcome center for prospective students and their families and a hub of town-gown interaction with community members. UMass Downtown will be managed by the Office of Community Relations and University Events, in partnership with UMass Auxiliary Services. Other campus partners include UMass Athletics, Student Affairs and Campus Life, the Dean of Students Office, Admissions, and the UMass Amherst Foundation. UMass enlisted Kuhn Riddle Architects to help develop the vision that project leads Nancy Buffone, associate vice chancellor for University Relations, and Tony Maroulis, executive director of Community and Strategic Initiatives, put forward after consultation with campus leadership. The Kuhn Riddle team, led by Mallory Nurse, have achieved a design that aims to welcome visitors and community members while creating instantly recognizable, even Instagram-worthy moments to drive foot traffic to the space.

 

STEM Program at STCC Lauded by Magazine

SPRINGFIELD —The STEM Starter Academy at Springfield Technical Community College (STCC) received the Inspiring Programs in STEM Award from the magazine Insight Into Diversity. The STEM Starter Academy (SSA) has been instrumental in creating opportunities for STCC students who might otherwise face significant barriers to entering and succeeding in STEM fields (science, technology, engineering, and math). SSA is designed to support STCC’s underrepresented student populations by providing equity and access to STEM majors and pathways and to promote positive and equitable outcomes through intense student support and guidance. The Inspiring Programs in STEM award is a measure of an institution’s individual college programs and initiatives that encourage and support the recruitment and retention of women and underrepresented students into all STEM fields. STCC was one of only two community colleges recognized for this award.

 

Springfield Museums Partners with Ireland’s Office of Public Works

SPRINGFIELD — The Springfield Museums announced a partnership with the Office of Public Works (OPW) of Ireland on Sept. 17. Together with the OPW, the Museums will explore the development of exhibitions, educational resources, and community events that enrich and promote the deep and enduring cultural and personal ties between Western Mass. and County Kerry. The first effort in this partnership is the exhibition “Gone Now, to Springfield: Celebrating the Legacy of the Blasket Islands,” currently on view in the lobby of the Wood Museum. The Blasket Islands (Na Blascaodaí) are a group of islands off the west coast of the Dingle Peninsula in County Kerry, Ireland, uninhabited since 1954. Many Blasket Islanders immigrated to Springfield and Greater Western Mass. throughout the 19th and 20th centuries, bringing with them the language, literature, culinary traditions, and familial connections that continue to shape the city today.

 

Organization INK Inc. Acquires My Office LLC

GREAT BARRINGTON — Organization INK Inc., a provider of bookkeeping, accounting, payroll, and human-resources services in Western Mass. and the surrounding areas, acquired My Office LLC, a firm based in Torrington, Conn. The acquisition, which was finalized on Sept. 2, comes as My Office LLC’s owner, Cynthia Rines, seeks to retire after 13 years in business. The majority of My Office’s staff, including Rines, will join Organization INK, ensuring continuity of service for existing clients and contributing to the expanding regional presence of Organization INK. Clients of My Office can expect a seamless transition, with enhanced access to human-resources services, which are not offered by My Office. My Office LLC provides bookkeeping, accounting, and payroll services to businesses, nonprofits, and government agencies in the northwest corner of Connecticut. The acquisition further solidifies Organization INK’s position as a regional leader in financial solutions, providing businesses with expert bookkeeping, accounting, payroll, and human-resources services.

 

Carr Hardware to Remodel Downtown Pittsfield Store

PITTSFIELD — Carr Hardware announced a major investment in its downtown Pittsfield location, which will undergo a $400,000 remodel this fall. The project underscores Carr Hardware’s commitment to the community and its confidence in the future of downtown Pittsfield. The remodel will be completed with all local contractors, highlighting the dedication and appreciation Carr Hardware has for supporting fellow local businesses and contributing to the local economy. The store will remain open through the remodel. With plans to expand and diversify products, customers will have a wider range of shopping opportunities. The newly remodeled store aims to enhance the shopping experience for customers while preserving the store’s welcoming and friendly atmosphere.

 

Women’s Fund Announces $240,000 in Grant Awards

SPRINGFIELD — The Women’s Fund of Western Massachusetts recently announced $240,000 in grant awards this year and through 2026 to 17 organizations serving women, girls, and transgender and gender-diverse people across Berkshire, Franklin, Hampden, and Hampshire counties. The Women’s Fund’s general grant cycle will provide $100,000 in awards to 13 organizations in both 2024 and 2025. An additional four gifts totaling $40,000 were also made from the organization’s Young Women’s Initiative for the current year. Grant recipients for this funding round include 50 Arrow Gallery in Easthampton, A Queen’s Narrative in Springfield, Berkshire Community Diaper Project in West Stockbridge, Elizabeth Freeman Center in Pittsfield, It Takes a Village in Huntington, Make-It Springfield, Mother Root Farm in West Cummington, New England Learning Center for Women in Transition in Greenfield, Pioneer Valley Workers Center in Northampton, Somali Bantu Community in Springfield, Springfield No One Leaves/Nadie Se Mude, Visioning B.E.A.R. Circle Intertribal Coalition in Greenfield, and Western Massachusetts Parasol Patrol in Montague.

 

Llumin Inc. Receives $69,800 Workforce Training Grant

BOSTON — State Sen. Adam Gomez recently joined Secretary Lauren Jones of the Executive Office of Labor and Workforce Development to announce a $69,800 grant being awarded to Springfield-based Llumin Inc. as part of the Healey-Driscoll administration’s Workforce Training Fund. The grant being awarded will go toward training 16 workers at the software company, with eight additional jobs expected by 2026. Funded by Massachusetts employers via contributions made to unemployment insurance, the Workforce Training Fund helps companies improve productivity and competitiveness by providing resources to invest in the Massachusetts workforce.

 

Greenfield Cooperative Bank Launches New Mortgage Product

GREENFIELD — Greenfield Cooperative Bank (GCB) announced the launch of its new Homegrown Heroes mortgage product, designed to provide special financing options for police officers, EMTs, RNs and CRNs, firefighters, school employees, and military personnel. This initiative aims to recognize the contributions of these dedicated individuals to their communities and offer them a helping hand in achieving their homeownership dreams. The Homegrown Heroes program offers a variety of benefits, including reduced interest rates for eligible borrowers, making their monthly mortgage payments more affordable; and the flexibility to choose between a fixed-rate mortgage with predictable monthly payments or an adjustable-rate mortgage that offers potential interest-rate savings initially but may fluctuate over time.

 

AIC Awarded Grant to Modernize Science Labs

SPRINGFIELD — American International College (AIC) has been awarded a $500,000 grant from the Massachusetts Life Sciences Center’s Workforce Development Capital Grant Program to support the renovation and upgrade of the college’s Old Science Building and fund the purchase of new equipment for life-sciences courses within the School of Business, Arts, and Sciences. Renovation work is scheduled to begin this fall. The grant was part of a broader $13.1 million in funding announced on July 22 by the Healey-Driscoll administration. The Old Science Building, constructed in 1956, marked the beginning of a new era of development on AIC’s historic campus. Located on the eastern side of the main quadrangle and notable for its small greenhouse at the center of its façade, the brick building was originally designed to accommodate the biology and chemistry labs and classrooms, which had previously been housed in Olde Hall, a wooden structure built in 1892. Today, the Old Science Building continues to serve as the venue for courses in biology and chemistry. The effort to secure this funding was led by Susanne Swanker, dean of the School of Business, Arts, and Sciences, along with a dedicated team of life-sciences faculty members who supported the grant application and will oversee the improvements. In addition to the physical upgrades, the funding will also help purchase new equipment for teaching labs in molecular biology, cell biology, genetics, and microbiology. These state-of-the-art facilities will provide students with hands-on experience in settings that closely replicate real-world labs, enhancing their learning and ensuring the curriculum reflects current industry standards.

 

HCC Celebrates Relocation, Expansion of Food Pantry

HOLYOKE — The new Holyoke Community College (HCC) food pantry is more than four times the size of the old one. More than that, it is now just steps away from the HCC Campus Center and cafeteria. On Sept. 10, HCC held a ribbon-cutting celebration marking the relocation and expansion of both the HCC Thrive Center and the food pantry. Prior to the move, the food pantry occupied a small space within the Thrive Center, which was located in a tight, reconfigured classroom on the second floor of the Frost Building. Now, the Thrive Center and food pantry occupy dedicated, more spacious rooms side by side on the second floor of the Kittredge Center for Business and Workforce Development, which adjoins the Campus Center. The Thrive Center (formerly called the Thrive Student Resource Center) helps students address non-academic issues that can interfere with their studies, such as food and housing insecurity, transportation, healthcare, childcare, utilities, and credit. Thrive also manages the food pantry.

 

Food Bank Receives $50,000 from Point32Health Foundation

CHICOPEE — The Food Bank of Western Massachusetts received a $50,000 general operating grant from Point32Health Foundation to support its work of increasing access to local, affordable, nutritious food. The Food Bank provides nutritious food to an average of 114,000 people each month over the last 12 months, an 18% increase over the prior year. The grant is one of 31 new community investments totaling nearly $3 million from Point32Health Foundation, the philanthropic arm of Point32Health and its family of companies, including Harvard Pilgrim Health Care, Tufts Health Plan, and Care Partners of Connecticut. The grants support community-led solutions to advance healthier communities and equity in aging in Connecticut, Maine, Massachusetts, New Hampshire, and Rhode Island.

 

Nonotuck Resource Associates to Dedicate Lee Office

LEE — Nonotuck Resource Associates Inc. announced the dedication of its Lee office in memory of Kathleen “Kitty” Kelly-Curtin. The historical building, located at 14 Park Place, was publicly dedicated on Sept. 21, during Founders Day Weekend in Lee. The Lee Historical Commission unanimously approved the dedication last spring. Previously, the house was named for Edward Bosworth, a local businessman who made it his home in 1872. Kelly-Curtin, who passed away in July, served as the driving force behind the creation of Nonotuck Resource Associates’ Adult Family Care program, spent 26 years as a Shared Living caregiver, and worked for Nonotuck for 17 years, most recently as executive vice president of Operations. She left behind two sons, her life partner, and a large network of family and friends. Founded in 1972, Nonotuck offers Shared Living, Adult Family Care, and individualized day services for people with disabilities. Providing support and services at locations throughout Massachusetts, it is the largest shared-living organization in the state.

Opinion

Editorial

 

Depending on where you live, where you work, or where you operate a business, the Big E is either a big inconvenience or a big, as in big, and important engine for this region’s economy.

Actually, it’s both. But mostly, and to most people, it’s the latter.

Yes, it can be a disruptive force if you live within a mile or so of the fairgrounds, and especially if you do business on Memorial Avenue in West Springfield.

But mostly, it’s a powerful economic force, a 17-day fair that brings people, vitality, and various kinds of business to the region.

A 2019 economic impact study pegged the overall impact of the Big E at $681 million annually, a number that is now certainly much higher. It also brings thousands of jobs and millions in income-tax and sales-tax revenue.

There are dozens of business sectors, small businesses, and individuals that benefit from the Big E. That list includes hotels, motels, restaurants, and taverns; businesses that rent tents; gas stations and convenience stores; a certain casino in the South End of Springfield; and the businesses and residents around the Big E that devote their lawns and lots to fair parking.

It all adds up to a very large impact, one that can be measured in many different ways. Maybe the most effective is a glance back to 2020, the year when there wasn’t a Big E.

The negative impact was enormous. Hotels that booked rooms to visitors, vendors, horse-show participants, and more lost all of that. So did the restaurants, taverns, stores, and homeowners on the side streets off Memorial Avenue.

It was a crushing loss, something not covered by PPP or most any other form of relief.

So, when the Big E returned in 2021, those businesses, and this region as a whole, were all reminded of just how important the fair is to this region — not that anyone needed reminding.

As the 2024 fair continues, people are being reminded again. Those long lines of cars stretching down I-91 in both directions, and into downtown Springfield and deep into Agawam to the east and west, should be a very welcome sight, as much as they slow things down for area residents trying to get from here to there.

Those cars tell a story, a story not of traffic that is backed up, but one of a region getting a boost. A big boost.

Law

A New Wrinkle from the Supreme Court

By Benjamin M. Coyle, Esq. and Isabelle Fergus

 

A recent Supreme Court case ruling may have you making some important changes to life-insurance policies owned by your company. In early June, the Supreme Court unanimously ruled that proceeds from life-insurance policies used to buy out a deceased owner’s shares of a business are not offset by redemption obligations, which effectively results in the value of the company being increased.

In Connelly v. United States, the Supreme Court affirmed the lower court’s ruling that the obligation of the company to redeem shares at fair market value does not offset the value of life-insurance proceeds and that life-insurance proceeds must be included in the company’s valuation. The decedent’s estate argued that this decision made by the court will make succession planning increasingly difficult for closely held corporations, and he is right.

Benjamin Coyle

Benjamin Coyle

“The question here is whether Crown’s contractual obligation to redeem Michael’s shares at fair market value offsets the value of life-insurance proceeds committed to funding the redemption. The answer is no.”

In summary, Thomas Connelly, as executor of the estate of Michael P. Connelly Sr., sued the U.S. for a refund of the estate taxes assessed against Michael Connelly’s estate. Michael and Thomas Connelly owned a building-supply corporation known as Crown C Supply (“Crown”). Michael owned a 77.18% stake in the company, while Thomas owned the rest. The brothers had a buy-sell agreement that required the company to be valued as of the date of death of a shareholder.

Crown purchased a $3.5 million life-insurance policy on each brother’s life. The life insurance was to be used by Crown to buy the deceased brother’s shares if the other brother did not want to buy the shares personally. Thomas determined that he did not want to buy Michael’s shares, and therefore Crown was obligated to do so. This is where the valuation of Crown comes into play.

Thomas argues that Crown was worth $3.86 million before the redemption, and Michael’s shares were worth $3 million. He also claims that Crown was worth $3.86 million after Michael’s shares were redeemed. In the court’s eyes, both of Thomas’s claims cannot be true.

In granting summary judgment to the IRS, the lower court reasoned that it found that the stock-purchase agreement did not affect the valuation and, furthermore, that a proper valuation of Crown must include the life-insurance proceeds that were used toward redemption because it is seen as significant asset of the company, making Crown not worth $3.86 million, but $6.86 million.

The question here is whether Crown’s contractual obligation to redeem Michael’s shares at fair market value offsets the value of life-insurance proceeds committed to funding the redemption. The answer is no. The Supreme Court affirms that Crown’s contractual obligation to redeem Michael’s shares did not diminish the value of those shares because redemption obligations are not seen as liabilities that reduce a corporation’s value for federal estate tax.

 

Impact of the Ruling

So, how does this recent decision affect companies that have existing stock-redemption agreements? It means that the business must review their existing agreements and the manner in which the company and shareholders are obligated pursuant to its terms.

It is essential to review these agreements with your advisors, including your accountant and attorney. There are various options that may be utilized, each of which have significant consequences, and should not be done without consultation with your advisors, as the decisions will have an impact on the business and estate planning.

When looking into life-insurance policies, you may want to consider a cross-purchase agreement where the shareholders will purchase life insurance on each other. In doing so, this ensures insurance proceeds will go right to purchasing the deceased shares without the estate’s tax values rising. Although this was the better option for Thomas and Michael’s situation, this type of agreement requires each shareholder to pay premiums for the insurance policy, creating a risk that one may not be able to pay it. While this type of arrangement may be beneficial in some respects, it may have negative consequences as well.

Another key step is to regularly get valuations to see potential tax impacts and to see current market values and tax regulations. Consulting tax and legal experts on this matter will help to ensure that your corporate agreements align with all current laws and regulations. Along with talking to legal experts, you should also expect to plan for future tax obligations, whether that means setting aside funds and/or developing financial strategies to cover potential tax liabilities that could potentially rise from share redemptions or corporate obligations.

By taking steps to review agreements and evaluate life-insurance policies by consulting with experts, business owners can manage their estates better and minimize tax liabilities, all while establishing effortless ownership transitions within their business.

 

Ben Coyle is a shareholder with Bacon Wilson who focuses much of his practice in the areas of municipal law and litigation, while also handling probate and business matters. Isabelle Fergus is an intern at Bacon Wilson who is attending the Isenberg School of Management at UMass Amherst.

Special Coverage Women in Businesss

Forging Her Own Path

Val Francis

Val Francis

 

For a long time, Valerie Francis said, she was rather shy about telling her backstory, especially the part about how she didn’t go to college.

When asked why, she said she was concerned about how elements of that story — the lack of a college education and 10 years spent working on the floor at a distribution center — might reflect negatively upon her and perhaps sow doubt about whether she was really qualified for some of the jobs that have appeared on her business card over the years, including her current one — vice president of Employee Benefits for HUB International New England.

Meanwhile, she was concerned that, with her lack of a college degree, she wouldn’t be a good mentor to young people.

“Everyone goes through a little bit of impostor syndrome or not wanting anyone to question your capabilities, especially in my field,” she explained. “I’m in insurance — this had been a male-dominated industry for a very long time, with women kind of breaking through; you don’t want your ability to be questioned. But I see the bigger picture now.”

Indeed, these days, she’s far less shy about sharing that story. She’s done so in many ways and with different audiences, especially women facing the myriad challenges she did growing up and as a young adult (more on that later).

As for how that story is received, Francis believes the confidence she’s always exuded, coupled with her proven aptitude, strong work history, and track record of strong customer service, should override any doubts. And they have.

“Everyone goes through a little bit of impostor syndrome or not wanting anyone to question your capabilities, especially in my field.”

So much so, she said, that when she was being considered for her current job, the latest of many roles she’s filled with various organizations, no one asked her about whether she went to college.

In fact, after she gave a presentation recently, a colleague remarked that she read the audience so well, she must have excelled in a psychology course while in college.

“I said, ‘you, know, Bill, I probably would have, but I never had the opportunity to go to college,’” she recalled, adding that this revelation blew his mind.

To be clear, Francis is a strong advocate of higher education and understands its importance to entering and then advancing within many sectors. But she also acknowledges that a college education is just one of many ingredients to career success, and if one possesses those other ingredients, as she does, then one can advance while also finding work that is fulfilling and promotes work/life balance.

“I’ve been very fortunate throughout my career, especially as a female, a woman of color,” she explained, “in that people have recognized my skill set, my experience, and my capabilities without questioning my background and my education.”

As for that backstory … where to start? Maybe when she was 19, when, after the unexpected death of her mother, a nurse, she was on her own, working in the Springfield Public Library, living with a friend, getting by without a car, and … well, managing. Later, she would work for a decade as an order selector at a Hallmark Cards distribution facility in Enfield, Conn., before deciding she needed to make a change.

Fast-forwarding a little (we’ll go back and fill in the details later), she would take a long, winding road to her current station, starting at a call center, then advancing in the ranks in the broad insurance sector, working for Aetna, Health New England, the Insurance Center of New England (ICNE), and now HUB (which acquired ICNE), and taking titles raging from member service representative to sales executive to vice president.

“I’ve been very fortunate throughout my career, especially as a female, a woman of color, in that people have recognized my skill set, my experience, and my capabilities without questioning my background and my education.”

Today, Francis manages a staff of nine, with another addition expected soon.

She said her work in employee benefits is important, and also rewarding on many levels, especially when it comes to making benefits, and especially healthcare, affordable for employers and employees alike.

“There are new strategies to truly help lower the cost; it’s all about education and comfort because change is not easy,” she said, adding that she works tirelessly with employers and employees alike at renewal time to find something that works.

For this issue and its focus on women in business, we tell a somewhat different story, one of hard work, perseverance, raising the career bar ever higher, and then clearing that bar.

 

Hard Work Pays Dividends

Francis said she would walk six to 10 miles a day at that job at Hallmark, where she would push a large cart and load it with the items — cards and other products made by the company — sought by individual stores.

“It was lifting, pulling, walking a lot … I was in great shape, but it was killing me; it was beating my body up,” she recalled, adding that the repetitive nature of the work led to various ailments, including carpal tunnel syndrome.

What she wanted was a one-way ticket out of manufacturing and distribution and to “a corporate job where I could dress nice to go to work and have office hours so that, when my kids got out of school, I could go pick them up.”

Problem was, in the 10 years she was at Hallmark (1997 to 2007), most office duties were handled via computer, and she had few, if any, computer skills.

Val Francis says she’s no longer shy about telling her backstory.

Val Francis says she’s no longer shy about telling her backstory.

She discussed this problem with her friend Nicole Polite, who would later launch the recruiting and staffing firm ManeHire (now the MH Group), and confided to her that it would likely be hard for her to pivot at this point, and she would probably have to go back to school to make it happen.

“Nicole said, ‘I don’t know about that,’” Francis recalled, adding that she advised her to sharpen what computer skills she had by taking classes at the workforce agency known then as FutureWorks (now MassHire Springfield). And she did, while also pulling a résumé together and sharpening the focus on what she wanted to do next.

Within a few months, she had an interview at Aetna.

“Even then, I didn’t think I was going to get the job because it was a completely different role from what I was doing,” she recalled, adding that, with some coaching from Polite, she made sure those interviewing her understood that she was reliable and had great work habits, a strong attention to detail, and a keen focus on customer service.

“She said, ‘focus on the skills they need,’” said Francis, adding that she not only got the job, one at a call center, but, before she was even out of training, was named a growth and development coach for other call-center workers.

She would spend several years at Aetna, learning the insurance business, acquiring new skills, and laying the groundwork for what would become a career in that sector.

But first, she would take “three steps backward,” as she put it, for reasons that had much more do with family than her career.

“By that time, my kids were a little older, and they needed me home earlier,” she explained. “I had a daughter who was just shy of six feet tall in middle school, and she did not feel good about her height at all. I said to my husband, ‘we have got to get her into basketball.’ And he said, ‘but Val, you don’t get home until after 7 — you would need a different job and a different role closer to home.’”

She applied to Health New England in 2010, taking a job on the phones as a member service representative. But over the next seven years, she would assume eight different titles and progress through the ranks to senior member service representative to supervisor of member services and provider claims; from sales account representative (after she made the switch from member services to sales) to senior sales account representative to sales executive, gaining experience working not only with employer groups but also brokers.

She joined ICNE in 2017 as an account executive and eventually advanced to sales manager and then vice president of Employee Benefits, a role she maintained after the firm was acquired by HUB in 2019.

 

Making Policy

As mentioned earlier, Francis’ mother died when she was young. She recalls that her mother, who passed at 52, had several chronic conditions and was often reluctant to seek out the care she knew she needed.

Francis suspects this is because she was unsure of — and apprehensive about — how much that care would ultimately cost her.

“She was in the medical field, and she was knowledgeable about things going on with her body, but at the same time, she didn’t truly understand what her cost was,” she recalled. “I can remember when I was younger, her saying, ‘I don’t how much this is going to cost me.’”

And this is one of many reasons why Francis is so diligent — and compassionate — about her work, especially when it comes to health insurance.

“That’s what rings in the back of my mind with my clients,” she went on. “Once I’m done sitting with the key decision makers, that’s when my fun begins; that’s when I get in front of employees, and I make sure that they’re the smartest consumers of their health plan, their dental plan, vision, disability … you name it.

“And I go into great detail,” she went on, “because, when you’re fully educated and understand your plan, you’re going to get more out of it.”

Francis’s current work involves not only maintaining existing client relationships, but bringing in new clients as well, she said, adding that, overall, she makes sure clients understand and maximize benefits and that they work for employers and employers alike.

That’s especially true when it comes to health insurance, a large expense for both constituencies.

“The cost of health insurance is huge right now, and we want to make sure that it’s affordable in both ways — affordable as far as the rates are concerned for the employer and the employees, because they’re both sharing the cost.

“And from there, we have to make sure that the benefits are equitable,” she went on. “We have to make sure that people can afford to use their plan.”

She counts a number of nonprofits in her client portfolio and admits to having leaned on several of those organizations when she was younger and in need of help. So she finds it rewarding to be able to help them now.

“I relied on them, and now they rely on me,” she went on. “It’s incredibly rewarding, and humbling, for me to be able to help businesses in Western Mass. and outside of Western Mass., but especially our nonprofits because of what they do for our communities and because this is a vulnerable time for all our nonprofits. They have employees at all pay grades, and we have to make sure that each employee will find the benefits equitable and affordable for them to utilize.”

As mentioned earlier, Francis is no longer shy about sharing her backstory. In fact, she’s rather proud to tell it.

“It’s a true testament to who you are as a person and having people recognize your capabilities,” she said, adding that hers has been a long and different journey compared to others with similar titles on their business cards, but she’s looking forward to writing some new chapters.

Indeed, in keeping with her track record for moving ever higher, she’s intent on adding new lines to the CV. What they might be, she’s not sure, but she is sure that her résumé and the confidence gained at each stop will speak volumes about what she can do.

More, perhaps, than a college education could.

 

Incorporations

The following business incorporations were recorded in Hampden, Hampshire and Franklin counties and are the latest available. They are listed by community.

EAST LONGMEADOW

Pro Ace Group Inc., 25 Thompson St., East Longmeadow, MA 01028. Anthony Sarno Sr., same. Youth sports program.

GRANBY

RJM Painting Inc., 11 Smith Ave., Granby, MA 01033. Justin Vanasse, same. House painting.

GREAT BARRINGTON

Invivo Institute Research Foundation Inc., 89 Brush Hill Road, Great Barrington, MA 01230. Julia Prizing Unger, 101 Brookline Ave., Albany, NY 12203. Foundation established to collect and compile clinical data to conduct research and advance the field of stuttering treatments and communications disorders and publish research data and findings.

HOLYOKE

Claudio Anesthesia, P.C., 50 Holy Family Road, Unit 110, Holyoke, MA 01040. Raymund Claudio Jr., same. Nurse anesthetist.

LEE

Assis Home Improvement Inc., 28 Lana Ave., Lee, MA 01238. Julio Lopes De Assis, same. Remodeling, carpentry, and painting.

LUDLOW

Warriors of Christ Inc., 32 Noel St., Ludlow, MA 01056. Jeffrey Sheltra, same. Nonprofit organization organized to hold charitable events in the community and provide assistance to less fortunate individuals.

PITTSFIELD

Affordable Granite & Cabinetry Outlet Inc., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. John Quiles, 36 Route 9, Fishkill, NY 12524. Sales of cabinets, countertops, and flooring.

Kafca Engineering and International Trading Inc., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. Basri Duman, same. Energy-system supplies and services.

Nimbusnest Inc., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. Tina Paul, same. Temp staffing agency.

RUSSELL

Massconn Minisplits Inc., 370 Pine Hill Road, Russell, MA 01071. ThomasSkrodzki Sr., 372 Pine Hill Road, Russell, MA 01071. Installation of mini-splits and heat-pump systems.

SPRINGFIELD

Delicias Caribenas Inc., 700 Berkshire Ave., Springfield, MA 75253. Luis Otero, 1883 Main St., Springfield, MA 01101. To engage in a comfortable ambience with brothers and sisters in Christ and help those in need related to hunger.

Level-Up Tobacco & Convenience Inc., 784 Page Blvd., Springfield, MA 01104. Naji Rageh, same. Convenience store with tobacco sales.

People Aligning to Create Harmony NFP Inc., 227 Mill St., Springfield, MA 01118. Jorge Perez, same. Charitable organization established to engage in educational, charitable, and civic activities.

Sphinx Sparx Inc., 235 Chestnut St., Unit 15, Springfield, MA 01103. Kelyn Zelaya Rodriguez, same. Conducting business operations, entering contracts, acquiring assets, and engaging in commercial transactions.

WESTFIELD

Erwin Electrical Services Inc., 53 Westwood Dr., Westfield, MA 01085. Michael Erwin, same. Electrical contracting and installation work, including but not limited to fire warning and security systems.

Union Mart Liquor Inc., 420 Union St., Suite D, Westfield, MA 01085. Nilkumar Patel, 788 Willard St., Apt. 504, Quincy, MA 02169. Package store.

WEST SPRINGFIELD

Fresh Dish Halal Inc., 170 Morton St., West Springfield, MA 01089. Ibrahim Mohamed, same. Catering food business.

Company Notebook

MountainOne Announces Second-quarter Community Grants

NORTH ADAMS — MountainOne announced the completion of its community-dividend funding for the second quarter of 2024, distributing more than $150,000 to support various not-for-profit organizations in the Berkshires and South Shore communities. MountainOne’s $25,000 sponsorship of the North Adams SteepleCats, a New England Collegiate Baseball League team, helps bring baseball to Joe Wolfe Field in North Adams, enriching the greater Berkshire community. MountainOne has been a prominent sponsor of the Steeplecats since their inception in 2002. It was the inaugural pavilion sponsor of the Berkshire Innovation Center (BIC) at its inception in 2020, and continues its commitment of support to the BIC in 2024. In the recent grants, MountainOne committed $10,000 to the BIC in Pittsfield, supporting programming that focuses on vital areas such as STEM education, entrepreneurship, career preparation, and leadership, driving economic growth, and community empowerment. The Brien Center in Pittsfield, dedicated to providing comprehensive behavioral-health services for more than a century, received $10,000 to support its Youth Substance Use Prevention and Intervention program, which delivers essential services to local schools and ensures the well-being of young people in the community. In celebration of 50 years of service, MountainOne awarded $5,000 to Old Colony Elder Services in Brockton to support its behavioral-health and wellness programs, aiding the aging community on the South Shore. It also contributed $5,000 to BFAIR, which celebrates its 30th anniversary this year. The funds will support the nonprofit’s ongoing efforts to provide services for individuals with developmental disabilities, autism, and acquired brain injury. It also donated $5,000 to sponsor Habitat for Humanity of Greater Plymouth’s Hearts and Hammers Gala. The gala is the nonprofit’s top fundraising event of the year, raising money to assist in its mission to combat poverty and homelessness through home construction and repair. MountainOne’s community dividend grant program also supports numerous community events, including the Summer Concert Series hosted by Friends of the Scituate Library, farmers’ markets in North Adams and Williamstown, Pittsfield and Williamstown 4th of July parades, and the North Adams Downtown Celebration on Aug. 14. It also supported pride events in Pittsfield, North Adams, and Quincy, underscoring its commitment to diversity and inclusion. Summer contributions also include sponsorship of numerous golf tournaments benefiting organizations such as BCARC in Pittsfield, the Bianchi-Barbarotta Foundation in Pittsfield, the Boys & Girls Club of Marshfield, Fairview Hospital in Great Barrington, Plymouth Public Library, and UCP of Western Massachusetts in Pittsfield. In addition, MountainOne has supported local baseball and softball teams, as well as charitable walk/run events, including the South Shore Food Bank’s Fresh Bite 5K and Citrus Stroll in Rockland and NAMIWalk Berkshire County in Pittsfield.

 

MLKFS Receives $100,000 from MassMutual Foundation

SPRINGFIELD — Martin Luther King Jr. Family Services (MLKFS) announced the continued investment by, and partnership with, the MassMutual Foundation through a recent grant of $100,000 to support its emergency food pantry. The Martin Luther King Jr. Family Services food pantry provides healthy food options to nearly 250 individuals and families each week. The pantry also serves as a community resource, offering access to medical support through various local health, wellness, and nutrition partners. “The MassMutual Foundation’s investment in MLK Family Services will ensure the continuity of essential services, particularly by supporting personnel and enhancing the resource capacity needed to operate the emergency food pantry,” said Shannon Rudder, CEO of MLKFS. “Funding from this initiative will help to ensure these services remain viable and open to any Western Massachusetts resident.” The MassMutual Foundation partners with local community members and organizations to help build financial resilience leading to future opportunities for all.

 

Wheeler & Taylor Insurance Brings Two Agencies into Fold

GREAT BARRINGTON — Mirick Insurance Agency of Shelburne Falls and Albert B. Allen Insurance Agency of Greenfield each recently entered a partnership with Wheeler & Taylor Insurance, a large insurance agency based in Great Barrington. The two long-established insurance agencies joined Wheeler & Taylor to broaden their insurance offerings locally, regionally, and nationally. Both firms retain their name, staff, location, and management. Located at 277 Federal St., Greenfield, Albert B. Allen Insurance Agency has been serving Franklin County since 1925. Founded in 1980, Mirick Insurance Agency is located at 28 Bridge St., Shelburne Falls. Founded in 1871, Wheeler & Taylor Inc. is one of America’s oldest continuously operated financial companies. Operating full-service insurance and real-estate brokerage operations from its headquarters in Great Barrington, it has a network of offices in Massachusetts, New York, Connecticut, New Jersey, California, and Nevada.

 

 

The Sugar Chalet Opens Its Doors in Wilbraham

WILBRAHAM — The Sugar Chalet, Wilbraham’s newest bakery and cafe, held its grand opening on July 20 at One Crane Park Dr. Owner and head chef Allison Henry offers an assortment of fine pastries and desserts. Her specialties include chocolate-chip cookies and housemade bagels. She also will offer breakfast sandwiches and other items, like focaccia pizza and salads. The Sugar Chalet has espresso drinks and milkshakes crafted with house-made frozen custard. Henry will also offer cooking classes, including demonstrations for children and adults for cake decorating, cooking, and baking, and has a small room for private events. She does custom orders for specialty items on request. A classically trained chef, she graduated from the Institute of Culinary Education in New York in the spring of 2022 and is a 2021 graduate of the culinary program at Tantasqua High School in Sturbridge.

 

Herrell’s Ice Cream to Open New Location in Mill District

AMHERST — The Mill District and Herrell’s Ice Cream announced that Herrell’s Ice Cream will be opening soon in the Mill District’s North Square in North Amherst, first as a pop-up and later as a permanent location. The Mill District’s North Square is located just a crosswalk away from Amherst’s busy Mill River Recreation Area, a short walk from Cherry Hill Golf Course, and near the recently renovated North Amherst Library. Herrell’s will join Provisions, Carefree Cakery, the Mill District General Store, the Closet, the Mill District Local Art Gallery, Soulful Pet Studios, Futura Coffee; 3 Amigo’s Restaurant; the Lift Salon; Big Basket International Market; Amherst House of Pizza, and Cowls Building Supply, to name a few enterprises already making a mark on North Amherst’s busy shopping and dining offerings.

 

Five Star Building Corp. Donates $20,000 to WorkHub on Union

EASTHAMPTON — The Chamber of Greater Easthampton announced a contribution of $20,000 from Five Star Building Corp. toward its ambitious co-workspace project, WorkHub on Union. The donation will support the development of a vibrant and collaborative co-working space, providing valuable resources for entrepreneurs and businesses in the Greater Easthampton region. WorkHub on Union — located at 33 Union St., Easthampton, and slated to open toward the end of the summer — aims to create an innovative and inspiring environment where entrepreneurs, freelancers, and small-business owners can converge and thrive. Through this partnership with Five Star Builders Corp., the Chamber of Greater Easthampton will be able to enhance the support and services offered to local professionals, fostering growth and stimulating economic development in the community. In addition to offering a dynamic and flexible workspace, the WorkHub on Union will provide access to mentorship programs, networking events, educational programming, and other support services designed to accelerate the growth of startups and small businesses. Through this collaboration, the Chamber of Greater Easthampton and Five Star Building Corp. aim to empower entrepreneurs, foster innovation, and establish the Greater Easthampton region as a hub for business excellence.

 

O’Dell Women’s Center Grants $250,000 to Programs That Benefit Low-income Women

SPRINGFIELD — The O’Dell Women’s Center Foundation announced that it will grant $250,000 to nonprofits serving low-income Springfield women. Springfield’s first-ever women’s center will award grants of $5,000 to $50,000 to amplify the efforts of local nonprofit organizations that advance educational and career opportunities for low-income women. Nonprofit organizations that address obstacles facing low-income women, such as food insecurity and childcare access, will also be eligible for grant awards. The application is available at odellwomenscenter.com/grants and must be received by Sept. 13. Applications will be evaluated based on innovation, feasibility, and potential impact, and grant award winners will be announced on Nov. 15. The O’Dell Women’s Center is a philanthropic initiative founded in 2023 with a mission to help low-income women achieve financial stability through improved access to educational and career opportunities. Located in the heart of Springfield, the center is a 10,000-square-foot facility that offers low- or no-cost ‘residencies’ and community collaboration spaces to nonprofit organizations that focus on improving the lives of low-income women. The first nonprofit residency has been granted to Dress for Success Western Massachusetts, an organization that empowers women to establish careers and advance within their careers through skill development, professional attire, mentorship, and other programming.

 

CET Launches Carbon Conscious Business Accreditation

SPRINGFIELD — CET (formerly the Center for EcoTechnology) announced the launch of its Carbon Conscious Business accreditation, an initiative designed to recognize and celebrate businesses committed to reducing their carbon footprint through energy conservation, transitioning off fossil fuels, reducing waste, and other solutions. With commercial and residential buildings contributing 30% of U.S. greenhouse-gas emissions, decarbonizing this sector is essential to meeting CET’s climate goals. Decarbonizing offers numerous benefits: it mitigates climate change, potentially lowers operating costs and improves building comfort, and enhances reputation and brand value. Additionally, it ensures regulatory compliance, attracts purpose-driven employees, and improves public health and well-being by enhancing air and water quality. To begin the journey toward being accredited as a Carbon Conscious Business, businesses will meet with CET energy and waste experts to identify existing and new decarbonization opportunities tailored to the business. CET will then develop a customized action plan that outlines relevant measures to reduce carbon emissions. Once all measures have been completed, the business will be awarded a one-, two-, or three-star Carbon Conscious Business accreditation based on the extent of implementation. Regardless of the progress, CET will celebrate the participating company’s achievements with marketing opportunities, window decals, and table tents to showcase its commitment to sustainability. Learn more at cetonline.org/carbon-conscious-business-accreditation.

 

HNE Creates $250,000 Grant Fund to Honor Dr. Mark Keroack

SPRINGFIELD — To honor Dr. Mark Keroack’s 10 years on the board of directors of Health New England, the health plan is creating a $250,000 grant-making fund to help community organizations improve health equity. Keroack, president and CEO emeritus of Baystate Health, retired at the end of June. As chair of the board of Health New England, a not-for-profit health plan owned by Baystate Health, he helped form a deeper, more collaborative relationship between the entities. The Dr. Mark A. Keroack Health Equity Grant program will provide local nonprofit organizations with a one-time grant of up to $50,000 to advance health equity in healthcare over a one-year period. Programs are required to promote health equity and include community collaboration resulting in improved health outcomes. Programs must target communities in Franklin, Hampden, or Hampshire counties and focus on one or more of these populations: children and youth, communities of color, individuals experiencing poverty or with low incomes, or older adults. Nonprofit organizations can learn more or apply for the grant by Aug. 28 at healthnewengland.org/community/grantprogram.

 

AIC’s Criminal Justice Program Receives Quinn Bill Approval

SPRINGFIELD — American International College (AIC) announced that its master of science in criminal justice program has been approved under the Guidelines for Criminal Justice and Law Enforcement Academic Programs by the Massachusetts Board of Higher Education (BHE). This approval qualifies the fully online degree for the Police Career Incentive Pay Program, also known as the Quinn Bill. The Massachusetts Legislature enacted the Quinn Bill to encourage police officers to earn degrees in law enforcement and criminal justice by providing educational incentives for full-time officers in participating cities and towns through salary increases. This approval means that AIC’s master of science in criminal justice program meets or exceeds all quality standards established by the guidelines, making its graduates eligible for incentive pay increases. By participating in the Quinn Bill, students who are full-time police officers in Massachusetts can receive significant salary increases upon graduation, providing a tangible return on their educational investment. This incentive not only encourages professional development, but also enhances the quality of law-enforcement services by ensuring officers are well-educated in the latest theories and practices in criminal justice.

People on the Move
Claudia Pazmany

Claudia Pazmany

Martin Luther King Jr. Family Services (MLKFS) named Claudia Pazmany as its new chief Development officer. She will be responsible for developing a sustainable institutional development effort to both support existing programs and expand them to serve the emergent needs of the organization’s clients. Pazmany had served as a volunteer member of the MLKFS development committee before being appointed to her new position. Pazmany, who most recently served as executive director of the Amherst Area Chamber of Commerce, brings a history of professional fundraising with a career total of raising more than $15 million in a development capacity for the Women’s Fund of Western Massachusetts, Providence Ministries, and other organizations. She also serves as volunteer, advisory board member, and former board president of CHD’s Big Brothers Big Sisters of Hampshire County, a development committee member of the United Way of Franklin & Hampshire Region, and as a 2020 and 2021 EforAll Pioneer Valley mentor. In 2021, Pazmany received a citation from the Massachusetts House of Representatives for her leadership role in supporting Amherst’s small businesses throughout COVID, leveraging more than $2 million in small-business assistance. She was honored with the Family 2022 Outreach Center’s Helen Mitchell Community Service Award for conceptualizing and implementing a program that provided restaurant relief while feeding families who were disproportionately impacted by COVID. She was also honored as a 2023 BusinessWest Difference Maker along with Amherst Business Improvement District Executive Director Gabrielle Gould for their partnership and leadership to build a stronger community throughout COVID. Pazmany earned a bachelor’s degree with concentrations in French and business from UMass Amherst, and an MBA from Isenberg School of Management at UMass Amherst. She earned a program leadership certificate from the Women’s Fund of Western Massachusetts’ Leadership Institute for Political and Public Impact.

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Peter Banko

Peter Banko

The Baystate Health board of trustees announced it has appointed Peter Banko as Baystate Health’s new president and CEO. He succeeds Dr. Mark Keroack, who previously announced his plans to retire after serving as the system’s leader for 10 years. An executive experienced in leading multi-faceted health systems in markets throughout the country, Banko was chosen after an extensive national search by the board of trustees. Banko will officially join Baystate Health at the beginning of June. Banko most recently served as president and CEO of Centura Health in Centennial, Colo., which was part of the national CommonSpirit Health system. The $3.8 billion hospital and health-services system comprised more than 20 owned and affiliated tertiary and rural hospitals, an extensive network of physician partners, and numerous community-based services and clinics across Colorado, Kansas, and Utah. Banko, a native of New Jersey, started his calling in healthcare as a junior volunteer and has served in CEO-level roles for several health systems for nearly two decades. He has an industry reputation of leading innovation, transformation, integration, and partnerships with hospitals, physician groups, and health plans. He earned his bachelor of business administration degree from the University of Notre Dame and his master of health administration degree from the Sloan Program in Health Services Administration at Cornell University.

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Vicki Baldyga

Vicki Baldyga

Amber Messer

Amber Messer

Monson Savings Bank announced that Vicki Baldyga, former Ware branch manager, and Amber Messer, former assistant Ware branch manager, have transferred to the bank’s Wilbraham branch to take the helm as the new management team of the 100 Post Office Park location. Baldyga has 25 years of experience in the banking industry, 17 of which have been in branch management. She has been employed with Monson Savings Bank for five years. Committed to expanding her knowledge and skill set, she is currently enrolled in the Massachusetts Bankers Assoc. New England School for Financial Studies and holds several diplomas and certificates from the Center for Financial Training. In her role as Wilbraham branch manager, she will be responsible for planning, organizing, and directing branch operations. She aims to foster an environment of teamwork and provide a high level of leadership to her team, as well as provide a high level of customer service with a positive, respectful, and courteous attitude. Baldyga is very involved in the local community, volunteering at Crossway Community Clothing Outreach, serving on the board of the Three Rivers Chamber of Commerce, and donating blood to the Red Cross. Messer began her banking career as a customer service representative and teller at Monson Savings Bank six and a half years ago. Throughout her career, she has proven to be an asset to the bank and has achieved several promotions, ultimately attaining the position of assistant branch manager. In 2023, she was a nominee for Monson Savings Bank’s President’s Award. She was recognized by a peer for her commitment to customer and community service, teamwork, and excellence. She has also received several customer-service excellence awards during her time with the bank for going above and beyond. As the assistant Wilbraham branch manager, Messer will support Baldyga to manage the branch. She will also assist customers with their banking transactions, drawing on her extensive knowledge of bank products and services, while promoting an atmosphere of positive staff morale by inspiring trust and respect.

•••••

Country Bank announced the appointment of Clare Ladue as the assistant vice president of the Customer Care Center. With 30 years of financial-service experience, she brings a wealth of knowledge and leadership to her new role. Ladue graduated from Massachusetts Bankers Assoc. New England School of Financial Studies. She has a commercial lending certificate from the Massachusetts Bankers Assoc. and numerous professional leadership certifications. Throughout her career, she has gained extensive experience in banking, including retail banking, deposit operations, commercial lending, and regional management, making her the ideal candidate to lead Country Bank’s Customer Care team. Her connection to the local community is evident through her previous involvement as an executive committee member of the Quaboag Hills Chamber of Commerce. She has also participated in numerous charitable initiatives, including the Walk of Champions, Junior Achievement, Rays of Hope, Lorraine’s Soup Kitchen, and Link to Libraries. Her dedication to making a positive impact aligns with Country Bank’s core values.

•••••

Hector Suarez

Hector Suarez

bankESB recently hired Hector Suarez as assistant vice president, branch officer of its Sargeant Street office in Holyoke. Suarez grew up in Holyoke and Puerto Rico and has nearly 30 years of banking experience. He says he is passionate about providing a customer-first experience and brings an extensive background to his new role, where he will manage the Holyoke office team while fostering relationships within the community. Prior to joining bankESB, he was a vice president, branch manager at M&T Bank, People’s United Bank, and United Bank. Before that, he was a branch manager at Key Bank and First Niagara Bank, as well as a personal banker with Baybank, BankBoston, FleetBoston, and Bank of America.

•••••

Seth Clark

Seth Clark

bankESB recently promoted Seth Clark to wire transfer officer, based in the 36 Main St., Easthampton office. Clark has 11 years of banking experience and has held a variety of positions since joining bankESB in 2013, including wire transfer manager, assistant branch manager, personal banker, and senior teller. He holds a bachelor’s degree from Westfield State College. Outside of work, he has been a part-time church organist in Westhampton and Holyoke for 20 years.

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Alignable, an online networking platform for business owners, invited its more than 8.7 million members to shout out local business leaders who have gone above and beyond guiding peers and supporting entire communities amid challenging economic conditions. The network announced that Judy Herrell of Herrell’s Ice Cream has again been elected Northampton’s 2024 Businessperson of the Year. Alignable’s 2024 Local Businessperson of the Year contest reached unparalleled participation levels, logging more than 309,000 votes, more than 64,000 recommendations, and more than 5,100 local winners across the U.S. and Canada. It was most popular competition Alignable has hosted in more than five years, marking a 40% jump in participation over 2023. Winners were commended for helping their peers and communities through a year with many challenges, including rising interest rates and rents, not to mention skyrocketing supply costs.

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Jessica Roncarati-Howe

Jessica Roncarati-Howe

The board of directors of Dress for Success of Western Massachusetts (DFSWM) announced that Jessica Roncarati-Howe is the organization’s new executive director, effective March 1. Candidates were vetted by a volunteer hiring committee and the board of directors. After four years with DFSWM, most recently as director of Programs and Operations before taking on the interim executive director role, Roncarati-Howe has an intimate understanding of the work of the organization. Before joining DFSWM, Roncarati-Howe held several leadership roles, including executive director of both the AIDS Foundation of Western Massachusetts and the Greater Chicopee Chamber of Commerce. She has dedicated her career to promoting dignity and quality of life in the community and has 20 years of experience in the nonprofit sector, focusing on program development, management, board governance, and leading mission-based organizations toward maximum community impact. She earned a bachelor’s degree in English and fine arts from Elms College and a master’s degree in nonprofit management and philanthropy with a certificate in fundraising from Bay Path University.

•••••

Caolo & Bieniek Associates Inc. announced that Principal Bertram Gardner has been selected as the recipient of the 2024 Donald & Lois Prescott Founders Award by the Boys & Girls Club of Chicopee. This recognition is awarded annually to individuals who demonstrate outstanding commitment to the youth, community, and mission of the club. Each year, the Boys & Girls Club of Chicopee carefully selects community members who exemplify dedication and support toward the club’s vision. Gardner has been chosen as this year’s recipient in acknowledgment of his inspirational commitment, vision, courage, enthusiasm, and leadership. The Donald & Lois Prescott Founders Award, initiated at the Centennial Gala in 2012, honors the legacy of Lois Prescott and the late Donald Prescott, a longstanding member of the club’s board of directors.

•••••

Shannon Ortona

Shannon Ortona

Monson Savings Bank announced the recent promotion of Shannon Ortona to Ware branch manager. In addition to her new role, Ortona will continue to serve as the bank’s IRA administrator. She is now based out of the Ware branch, located at 136 West St. Prior to joining the Monson Savings Bank family 11 years ago, Ortona began her banking career with Chicopee Savings Bank. After five years there, where she held the positions of full-time teller, senior teller, and head teller, she accepted the position of customer service associate supervisor in Monson Savings Bank’s Ware branch. During her tenure with the bank, Ortona has earned positions of increasing responsibility. She became the assistant branch manager of the Ware branch and became a certified IRA specialist through Ascensus. Prior to her most recent promotion, she worked as the Wilbraham assistant branch manager. In her new role, she will draw on her extensive experience and knowledge of retail banking. She will be responsible for planning, organizing, and directing the Ware branch’s operations. She will also aim to foster an environment of teamwork within the branch and provide her team with a high level of leadership. She will work with customers to conduct various banking transactions and help them reach their financial goals. Ortona is board member with the Ware Business Civic Assoc.

•••••

Aaron Lansky, founder and president of the Yiddish Book Center, announced he plans to retire in June 2025. Lansky founded the Yiddish Book Center in 1980 as a 24-year-old graduate student, and since then, the organization has rescued more than 1.5 million Yiddish books, created educational programs that bring the language and culture to new audiences, documented the oral histories of more than 1,300 narrators, created a publishing imprint devoted to Yiddish translation, and much more. Susan Bronson, who has been the center’s executive director for 14 years and holds a doctorate in Russian and Jewish history, will succeed Lansky as president.

•••••

Heather Rush

Market Mentors LLC recently welcomed Heather Rush to its team as associate creative director. She arrives with more than 20 years of experience in everything from graphic design, photography, and copywriting to creative direction, art direction, and brand development. In her previous roles, Rush has been immersed in all things creative, from storyboarding, strategizing, and conceptualizing to brand development and implementation, photography, and video shoots. Over the past six years, she managed a marketing team of designers and project editors and launched campaigns and products through digital and print channels. A graduate of Elms College with a degree in commercial arts, Rush is a member of the American Institute of Graphic Arts. She has received the Moonbeam Children’s Book Award for book-cover design and layout, and several awards for book-series design from BookBuilders of Boston, which also awarded her the 2017 iPad App UX/UI design award. An avid painter, she recently spent two weeks in Italy on a watercolor painting intensive. Active in the Hampshire County community, Rush is a team captain and team organizer/top-50 fundraiser for the Hot Chocolate Run for Safe Passage, a member of the Easthampton Farmers and Makers Market committee, and a volunteer with Easthampton Arts.

•••••

Francis “Sandy” Dibble, John Pucci, and Jeffrey Roberts, attorneys at Bulkley Richardson, have been recognized by Super Lawyers for 20 consecutive years, coinciding with the 20th anniversary of Massachusetts Super Lawyers. According to Super Lawyers, there are 42,635 attorneys registered with the Massachusetts state bar, but only 264 attorneys selected to Super Lawyers all 20 years, making this an elite group of 0.6% of attorneys in the state. Dibble, partner, has been recognized in the area of business litigation. He has tried and won, or favorably settled, significant cases for a wide range of clients throughout the U.S. Pucci, partner, has been recognized in the area of criminal defense: white collar crimes. He is one of Massachusetts’ top trial lawyers, representing individuals and companies in complex civil and criminal litigation of all kinds in both state and federal courts. Roberts, counsel, has been recognized in the area of estate & probate. He has handled many sophisticated estate-planning matters throughout his career, as well as corporate work and business transactions, primarily for closely held companies.

•••••

Tech Foundry, the regional leader in IT workforce development and training, announced the appointment of 12 new members to its board of trustees. Hailing from a wide variety of professional backgrounds and including an alumnus of the organization’s 18-week IT support training program, the new slate of directors represents the diversity of the communities served by Tech Foundry. The organization welcomes Paul Nicholson (treasurer), Finance director at Wellfleet Insurance, and Briana Dawkins (clerk), associate attorney at Litchfield Cavo LLP in Simsbury, Conn. They join veteran officers Mike Walker (chair), retired financial-services professional at MassMutual Financial Group, and Delcie Bean (founder and immediate past chair), CEO of Paragus Strategic IT. New directors include Jay Ash, CEO of Mass Competitive Partnership; Everton Chin, director of IT at Travelers; Damon DePaolo, director of Human Risk Management at MassMutual; Samalid Hogan, CEO and principal consultant at Greylock Management Consulting; Xiaolei Hua, first vice president at PeoplesBank; Cindy Knowles, Strategy & Change Management lead at MassMutual; George Timmons, president of Holyoke Community College; and Hector Toledo, commercial lender and vice president at New Valley Bank. Patrick Streck, president and founder of Estli Consulting, returns to Tech Foundry after serving on the original board of advisors from 2013 to 2021. Salam (Sam) Zebian, Information Protection senior advisor at Cigna, graduated from Tech Foundry in 2017 and has been volunteering with the organization as a guest speaker since then. They join veteran board members Greg Bialecki, principal at Redgate; Ann McFarland Burke, owner of Ann McFarland Burke Consultancy; Dawn Creighton, Community Outreach officer at Liberty Bank; and Dianne Fuller Doherty, one of the original founders of the Women’s Fund of Western Massachusetts.

•••••

Hubert Benitez

Nicolle Cestero

Nicolle Cestero

American International College (AIC) announced that Hubert Benitez plans to step down as president of the college at the end of the current academic year on June 7. Frank Colaccino, chair of the AIC board of trustees, said Nicolle Cestero, who serves as executive vice president and chief operating officer at AIC, will be appointed interim president immediately. In his letter of resignation, Benitez said, “I made this decision by engaging in a deep process of prayer and discernment, and after thoughtful consideration and reflection with my family, I have decided to focus on the next chapter of our lives.” Colaccino said the tenure of Benitez’s service as president of the college was marked by a number of progressive actions designed to promote the mission of AIC and his effective leadership in the development of AIC Reimagined, the strategic plan that will guide the initiatives undertaken by the college during the coming years. Cestero, who will serve as interim president until the next president is identified, has been with AIC since 2011 when she joined as associate vice president for Human Resources. She has served the college as chief of staff and most recently as executive vice president and chief operating officer. Prior to joining AIC, her professional journey began in New York City at the Council on Foreign Relations, a leading nonpartisan foreign-policy think tank in the U.S., focused on disseminating information to members, government officials, and the public on matters of international significance. She holds an MBA degree from AIC, a master of arts degree from the University of West Florida, and a bachelor of arts degree from Mount Holyoke College. According to Colaccino, as COO, Cestero has overseen the day-to-day operations of the college and played a key role in implementing AIC’s strategic plan.

Picture This

Email ‘Picture This’ photos with a caption and contact information to [email protected]

 

Wonderful Partnership

Country Bank recently announced its partnership and $20,000 in support of the Wonderfund of Massachusetts. The Wonderfund helps kids and teens served by the Department of Children and Families (DCF) to enjoy the holiday season. Donations of new, unwrapped gifts are still being accepted at any Country’s branch until Dec. 15.

Jodie Gerulaitis, vice president of Community Relations at Country Bank

Pictured, from left: Jodie Gerulaitis, vice president of Community Relations at Country Bank; Lauren Baker, former first lady of Massachusetts and founder and CEO of the Wonderfund; and Shelley Regin, senior vice president of Marketing at Country Bank.

 

 

Taking Stock of Things

Monson Savings Bank was a silver sponsor of this year’s Junior Achievement (JA) of Western Massachusetts Stock Market Competition, the largest single-day student stock-market competition in North America. The bank donated $1,500, which supported five teams of five students in the competition, as well as the overall event.

Monson Savings Bank

Pictured, from left: Tracy Alves-Lear, JA board member; Lena Buteau, vice president, Retail Branch Administration at Monson Savings Bank and JA board member; Amy Alaimo, JA of Western Massachusetts Operations manager; and Mark Laurenzano, JA board member.

 

Born to Run

Girls on the Run Western Massachusetts held its annual fall 5K on Nov. 19 at Western New England University. Girls on the Run is a positive, physical-activity-based, youth-development program that uses running games and dynamic discussions to teach life skills to girls in grades 3-8. During the 10-week program each semester, girls participate in lessons that foster confidence, build peer connections, and encourage community service while they prepare for a celebratory, end-of-season 5K event. The fall and spring 5K events draw thousands of participants and supporters.

Girls on the Run Western Massachusetts held its annual fall 5K on Nov. 19 at Western New England University

Girls on the Run Western Massachusetts held its annual fall 5K on Nov. 19 at Western New England University

 

Girls on the Run is a positive, physical-activity-based, youth-development program that uses running games and dynamic discussions to teach life skills to girls in grades 3-8.

Girls on the Run is a positive, physical-activity-based, youth-development program that uses running games and dynamic discussions to teach life skills to girls in grades 3-8.

Agenda

Difference Makers Nominations

Through Dec. 8: Do you know someone who is truly making a difference in the Western Mass. region? BusinessWest invites you to nominate an individual or group for its 16th annual Difference Makers program. Nominations for the class of 2024 must be received by 5 p.m. on Friday, Dec. 8. Difference Makers was launched in 2009 as a way to recognize the contributions of agencies and individuals who are contributing to quality of life in this region. Past honorees have come from dozens of business and nonprofit sectors, proving there’s no limit to the ways people can impact their communities. Let us know who you think deserves to be recognized as a Difference Maker in our upcoming class by visiting businesswest.com/difference-makers-nomination-form to complete the nomination form. Honorees will be profiled in an upcoming issue of BusinessWest and celebrated at a gala in the spring.

 

Community Giving Initiative

Through Dec. 31: Monson Savings Bank (MSB) is inviting the public to submit their votes for the bank’s 2024 Community Giving Initiative. For more than a decade, MSB has sought the help of community members to plan the bank’s community giving activities. Each year, the bank encourages the public to vote for the nonprofit charitable organizations they would like the bank to support during the coming year. Everyone is welcome to cast their vote online at www.monsonsavings.bank/cgi. Voters may provide the names of up to three organizations they would like MSB to donate to in 2024. The only requirements are that a nominee is designated a nonprofit and provides services within the bank’s geography. Monson Savings Bank pledges to support the 10 organizations that receive the highest number of votes. The top 10 vote recipients will be announced by mid-January. Visitors to the voting page can also view a compiled list of organizations that the bank has supported in years past, as well as previously nominated organizations.

 

Women of Impact

Dec. 7: BusinessWest will honor its sixth annual Women of Impact at Sheraton Springfield. Tickets cost $95 per person, and tables of 10 are available. To purchase tickets, visit businesswest.com/womenofimpact. The class of 2023, profiled in the Oct. 16 issue of BusinessWest and at businesswest.com, are: Fredrika Ballard, president, Aero Design Aircraft Services and Fly Lugu Flight Training; Carla Cosenzi, president, TommyCar Auto Group; Arlyana Dalce-Bowie, CEO, Moms in Power; Sandra Doran, president, Bay Path University; Dr. Khama Ennis, founder, Faces of Medicine and Intentional Health, LLC; Dawn Forbes DiStefano, president and CEO, Square One; Amy Jamrog, CEO, the Jamrog Group; Michelle Theroux, CEO, Berkshire Hills Music Academy; and Lisa Zarcone, author, speaker, and child and mental-health advocate. The event is sponsored by Country Bank and TommyCar Auto Group (presenting sponsors) and Comcast Business (partner sponsor).

 

Eat, Drink, & Be Holyoke

Dec. 7: The Holyoke Rotary Club announced the return of Eat, Drink, & Be Holyoke, its premier tasting fundraiser and silent auction. The event will take place at the Holyoke City Hall Ballroom at 5:30 p.m. following the sealing of the Holyoke 150th-anniversary time capsule. Eat, Drink, & Be Holyoke will feature food prepared by 110 Grill, Amedeo’s, Crave, Fame, Hamel’s Summit View, Iona’s Kitchen, Kate’s Kitchen, Pics Pub, Rusty’s Place, the White Hut, and Woodstone Tavern. Additionally, Brennan’s Place will provide various alcohol tastings from local and regional breweries, wineries, and distilleries. Tickets cost $50 and can be purchased online at edbh.eventbrite.com. Proceeds will go toward supporting Rotary projects.

Incorporations

The following business incorporations were recorded in Hampden, Hampshire and Franklin counties and are the latest available. They are listed by community.

CHICOPEE

Falls Pizza Co. Inc., 185 Grove St., Chicopee, MA 01020. Ridvan Turan, same. Pizza restaurant.

FLORENCE

Lift Performance and Rehab Inc., 221 Pine St., Florence, MA 01062. Andrew Weigel, 706 Park Hill Road, Florence, MA 01062. Gym/fitness facility.

HATFIELD

Bagdasarov and Chambers, P.C., 8 Woodridge Circle, Hatfield, MA 01038. Colleen Chambers, same. Dental practice.

PALMER

Village Cuts Inc., 1041 Thorndike St., Palmer, MA 01069. Michael Arroyo, 14 George St., Palmer, MA 01069. Barber shop.

PITTSFIELD

Absolute HVAC MA Inc., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. Hung Yau, same. Wholesale and installation of HVAC systems.

Crawford-Hill Insurance Agency Inc., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. Shanta Crawford-Hill, same. Independent insurance agency.

Goldcare Doctors MA, P.C., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. Jennifer Frangos, 449 Southwest 80th St., Ocala, FL 34476. Medical practice.

SPRINGFIELD

JP Universal Enterprise Inc., 837 State St., Springfield, MA 01109. Bryanna Rivera, same. Management of residential rental properties.

WEST BROOKFIELD

RIV Mold Inc., 11 Pine Trail, West Brookfield, MA 01585. Richard Rivet, same. Plastic injection molds.

WESTFIELD

Pignatare Enterprises Inc., 90 Pineridge Dr., Westfield, MA 01085. Adina Pignatare, same. Hair salon and social-media influencer.

ST Remodeling Inc., 247 Buck Pond Road, Westfield, MA 01085. Semen Kovalyuk, same. General carpentry.

TV Realty and Development Inc., 247 Elm St., Westfield, MA 01085. Michael Ventrice, same. Storage rental facilities.

People on the Move
Mae Stiles

Mae Stiles

Sadie Reynolds

Sadie Reynolds

Fierst Bloomberg Ohm recently announced a promotion and a new hire. Mae Stiles has become a partner of the firm after joining the firm as of counsel in 2019. A Northampton native, she has more than 15 years of experience and has worked for major New York and San Francisco law firms in complex commercial litigation, including anti-trust and intellectual-property matters, as well as a wide variety of business, corporate, and licensing transactions. She returned to practice law in Northampton in 2017 and is admitted to practice in the state and federal courts of Massachusetts, New York, and California. Sadie Reynolds has joined the firm as a litigation associate. Previously, she was the Legal Clinic director at the Hampden County Bar Assoc., where she assisted pro se litigants in a variety of matters, including housing and civil litigation; represented parties in Western Division Housing Court; created and developed programs to assist the underserved in Western Mass.; and expanded access to justice and legal services. She is a trained mediator with experience assisting litigants in Springfield District Court, mediating small-claim and summary-process matters.

•••••

April Parsons

April Parsons

Greenfield Community College President Michelle Schutt announced the appointment of April Parsons as the next vice president of Academic Affairs. Parsons brings more than a decade of leading academic teams, as well as more than 20 years of experience in teaching in classrooms, including in high schools, community colleges, and universities. Parsons holds a Ph.D. in comparative literature with a certificate in women’s and gender studies, as well as an master of education degree in language education. Most recently, she taught as a professor of English at Northwestern Connecticut Community College (NCCC) and chaired the Department of Arts and Humanities. She also led a redesign of NCCC’s English curriculum and was a faculty lead through the NECHE regional accreditation process. Beyond Parsons’ professional roles, she’s also active in the community. She volunteers time at her local library working to expand literacy programs, and has helped the institution acquire and implement National Endowment for the Arts grant funding to conduct these efforts. She also works closely with incarcerated individuals, both in a professional and volunteer capacity. She recently served as the lead faculty member on a partnership between NCCC and the Connecticut Department of Corrections that helped bring college education to incarcerated individuals. She is a volunteer for the Prison Yoga Project, which brings yoga lessons into the prison community.

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Susan Levine

Susan Levine

Jewish Federation of the Berkshires announced the appointment of Susan Levine as the new Food Service director for its Connecting with Community kosher meals program that provides free, nutritious meals for the community (in-person, takeaway, and meals on wheels) year-round. Levine received a culinary arts degree at Peter Kump’s New York Cooking School in Lower Manhattan before interning at Canyon Ranch in Tucson, Ariz. There, she learned healthy ways of using her culinary skills, which she applied during a long career in catering and corporate dining that included a recent stint working at the Executive Mansion in Albany, N.Y. A 20-year resident of the Berkshires region, Levine first learned about the federation’s kosher meals program when her parents stayed at her home in New Lebanon, N.Y. and attended federation-sponsored programs and lunches at Knesset Israel in Pittsfield. Now, she is taking over the kosher meals program that was helmed by Cindy Bell-Deane for the past 25 years.

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Bulkley Richardson recently welcomed Sean Buxton, Christa Calabretta, Allison Laughner, and Yevgeniy “Gene” Pilman to the firm. Buxton will practice in the Litigation department. He earned a juris doctorate (JD), summa cum laude, from Western New England University School of Law in 2022. He also earned a bachelor’s degree, cum laude, from Princeton University. He spent the last year as a judicial law clerk for Judge Ariane Vuono of the Massachusetts Appeals Court and previously was an intern at the Hampden County District Attorney’s Office and the Superior Court of New Jersey. Calabretta will focus her practice on Business and Healthcare matters. She is a 2023 graduate of the University of Connecticut School of Law and also earned a bachelor’s degree from St. John’s University and an associate degree from Suffolk County Community College. Laughner will split her time between the Trusts & Estates and Family Law departments. She graduated from Western New England University School of Law in 2023, where she was on the Law Review staff. She also earned an MBA at Western New England University and a bachelor’s degree from Smith College. Pilman will practice in both the Business and Real Estate departments. He earned a JD from the Benjamin N. Cardozo School of Law in 2015, where he was a Cordozo Scholar, and a bachelor’s degree, summa cum laude, from Hunter College City University of New York.

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Eric Padelford

Eric Padelford

Pittsfield Cooperative Bank announced the hiring of Eric Padelford as senior vice president and chief technology officer. In this role, he will oversee the Information Technology department and work closely with leadership on modernizing technology and platforms to increase efficiency and better serve the institution’s customers. Padelford joins the bank after serving as vice president, integration architect, and developer at Berkshire Bank for the last six years. He has more than 22 years of systems-architecture and development expertise, serving in IT and development roles at McGlinchey Stafford and Tech Valley DataPro LLC. He received his associate of applied science degree from Hudson Valley Community College in Troy, N.Y. and a bachelor’s degree in IT from SUNY Empire State College in Saratoga, N.Y.

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Kathy Martin

Kathy Martin

Glenmeadow, a provider of senior retirement lifestyle options, announced the appointment of Kathy Martin to the position of president and CEO, effective Oct. 1. She succeeds Anne Thomas in that role. Martin brings more than two decades of nonprofit leadership experience. She is currently assistant provost for Accreditation and Administration at UMass Amherst and previously served Springfield College in several roles, most recently chief of staff. Her experience in higher education includes prior posts at Bay Path University, Susquehanna University, and Bucknell University. Her volunteer leadership experience includes membership on the board of directors of Glenmeadow and Link to Libraries. She is also a corporator of Square One. Martin earned her bachelor’s degree in physical education (sport management) from Keene State College and her master’s degree in physical education (athletics administration) and doctor of physical education degree (with a specialization in sport psychology) from Springfield College.

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The Wealth Transition Collective (TWTC) recently announced two additions to its firm. Ashley Hopkins has joined the firm as director of Client Services & Operations. In her role, she will be responsible for new business implementation and five-star concierge service to firm clients. She has more than six years of experience in the financial-services industry. Jennifer Cooke joined the Wealth Transition Collective as a retirement-plan advisor. In her role, she is responsible for all 401(k), 403(b), cash-balance and defined-benefit plan business, including employee education. She helps her clients stay in compliance with ERISA standards for employer-sponsored retirement plans. With more than 25 years of experience in all aspects of the retirement-plan business, she acts as a co-fiduciary on retirement plans for business owners throughout New England. Cooke is a certified retirement-plan specialist, a certified plan fiduciary advisor, and an accredited investment fiduciary.

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Gina Barry

Gina Barry

Earlier this summer, the National Elder Law Foundation (NELF), the only organization approved by the American Bar Assoc. to offer certification in elder law, announced that Bacon Wilson, P.C. attorney Gina Barry has successfully completed its examination leading to such certification. Certification in elder law — one of the fastest-growing fields in the legal profession — will assure the public that the attorney has an in-depth working knowledge of the legal issues that impact the elderly. Barry is now one of two Bacon Wilson attorneys to pass this certification exam. Attorney Hyman Darling earned his certification in elder law in 2008.

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Pittsfield Cooperative Bank recently hired Joseph Maffuccio II as vice president, branch administration. Maffuccio joins the Co-op after an accomplished 16-year career with Greylock Federal Credit Union. While at Greylock, he held several retail, market, and business-development supervisory and manager positions, most recently as vice president, market manager. Maffuccio received his bachelor’s degree from Massachusetts College of Liberal Arts in North Adams. He is the past president of Tyler Street Business Group and currently coaches Pittsfield youth sports.

Features

Courses of Action

 

This is the third article in a monthly series examining how area colleges and universities are partnering with local businesses, workforce-development bodies, and other organizations to address professional-development needs in the region. One college will be featured each month.

Jeff Hayden

Jeff Hayden says professional-development initiatives have become an important part of the mission at HCC.

Communication. Teamwork. Networking. Listening.

Jeff Hayden acknowledged that, to many, these sound like buzzwords in discussions about the workplace and how to succeed within it — or about how companies can become more productive and achieve continuous improvement.

But in reality, these are just some the skills that individuals must possess if they want to thrive in their chosen career and move up the ladder within it. And they are the qualities that businesses large and small must stress if they want to prosper in an increasingly global, intensely competitive business climate — and if they want to successfully compete for talent and retain it.

And these are just some of the skill sets — some broad, some very specific — that help define a full roster of professional-development programs at Holyoke Community College (HCC), which Hayden serves as vice president of Business and Community Services.

“Those words, like teamwork and communication, feel like buzzwords, but in reality, those are the places where employee satisfaction and productivity find their nexus,” he said. “It’s really a unique spot where one can see the gain for the company, but also the gain for themselves.”

These touchpoints run through the portfolio of programs at HCC, the Commonwealth’s oldest community college, which include everything from a non-credit “Introduction to Bookkeeping” course to a women’s leadership lunch series; from certificate programs in residential interior design and medical interpreting to two new HR workshops on “Leveraging Assessments with the New World of Work” (more on these later).

In each case, the motivation is the same, Hayden said — to help individuals advance and enable companies to be efficient and productive, and also recruit and retain employees when businesses in all sectors are still struggling to do so.

“We put an emphasis on trying to find those occupational skills that managers, business owners, and professionals need to successfully grow their company, grow their employees, increase productivity, or increase employee satisfaction.”

“We take a broad approach to professional development at HCC,” he explained. “We do certificate and training programs in management, leadership, and IT, and then we have a number of programs aimed specifically at careers, like our introduction to bookkeeping or, in the IT field, an introduction to networks.

“We have a certificate in business communication, which is online, and also one in innovation and critical thinking,” he went on. “There are a number of areas, and depending on the needs and interests of the individual, we can accommodate many other things they may be looking for.”

 

Getting Down to Business

Hayden, who came to the college after many years working for the city of Holyoke in economic-development roles, said HCC — like all the region’s community colleges — plays a critical role in workforce development in the region. And that role extends well beyond providing the traditional two-year degree programs which, in the case of HCC, often lead to transfer to four-year programs.

Indeed, it extends to continuing education, non-credit programs, and initiatives that, as he said earlier, involve professional development for the individual and initiatives aimed at helping businesses of all sizes become more competitive and productive.

“Oftentimes, when we think of workforce training, especially at community colleges, we tend to focus on occupational skills,” he explained. “And although those are necessary, they’re often related to specific tasks. So we put an emphasis on trying to find those occupational skills that managers, business owners, and professionals need to successfully grow their company, grow their employees, increase productivity, or increase employee satisfaction.

“And in some sense, increasing productivity and increasing employee satisfaction are companions in that same effort,” he went on. “Sometimes we think of them as separate; when we think about how to make sure our employees are happy and satisfied, we go to the issue of compensation, instead of focusing on the issue of job satisfaction, having pride in one’s work, and ownership of the project or service they provide. So we try look at professional development as a way to broaden the scope or mindset of the employee and have them look at the picture in terms of just not making something or doing a service, but having that be part of their own career goals and pathway.”

With these goals in mind, the college has offered a women’s leadership lunch series featuring area women business leaders talking about their success formulas, Hayden said, adding that this series, staged over six lunches, will likely return in the spring of 2024.

Overall, the college is continuously monitoring the business community and the workplace, he explained, with an eye toward creating programs to address emerging needs and challenges.

Such is the case with the new HR workshops on assessments, which will be led by Lynn Turner, president of CORE XP Business Solutions Inc.

“These are designed to help organizations understand how to leverage assessments within the future of work — how to assess and evaluate employees in a way that increases productivity and increases teamwork, communication, and employee satisfaction,” Hayden said, noting that there will be two workshops, with participants having the option of signing up for one or both. They are designed for entrepreneurs, HR personnel, and managers at small companies that don’t have their own HR departments,

The first will focus on the changing dynamics of the future of work, understanding the value of assessments within a talent strategy, and gaining exposure to different assessment tools. The second will focus on best practices for assessment implementation, leveraging assessments for talent acquisition and development, driving engagement and retention through assessments, and creating a customized roadmap for leveraging assessments.

Overall, the professional-development programs at HCC are blueprinted to assist individuals as they look to enter or advance within the workforce, but also meet identified needs within the business community for specific skills, Hayden said, noting that these twin ambitions are the motivation behind such programs as a 12-hour educational cannabis core program that provides an overview of the cannabis industry in Massachusetts and is designed for individuals looking for general knowledge as they consider a career in that sector, and the non-credit “Introduction to Bookkeeping” course, the need for which has become increasingly apparent given recent trends.

“There is growing need for bookkeepers in the region, especially at smaller companies; many nonprofits, for example, are looking for people who can help on that end,” he said, adding that the program is geared toward individuals looking to enter that field, but also incumbent workers looking to acquire more skills in that realm.

There are many such programs being offered the school, he said, noting that HCC offers a number of online certificate programs, most of them focused on business management and administration, such as an offering in nonprofit management featuring a simulation component, another in business communication, and others in innovation and critical thinking, data analytics, and project management.

 

Work in Progress

Summing it all up, Hayden said professional development at HCC is a huge part of the school’s mission and its evolving role when it comes to both workforce development and economic development.

The portfolio of programs and initiatives is, like the business community and the workforce itself, ever-changing. But the goal remains the same: it’s about helping area employees, job seekers, business leaders, and companies get where they want to go.

Cannabis Special Coverage The Cannabis Industry

What’s Next for Cannabis?

Payton Shubrick

Payton Shubrick says she understood she was entering an increasingly challenging market for cannabis sales when she opened her doors last year.

By the time Payton Shubrick opened the doors to 6 Brick’s Cannabis Dispensary in Springfield last fall, she was well aware of how challenging the business was becoming.

“The market is getting tougher across the board in Massachusetts,” she told BusinessWest. “Gone are the days when you could open a dispensary and just have people lined up. Gone are the days when cultivators could guarantee sales. We’re seeing that you must earn customers’ loyalty and have a competitively priced product and have decent quality to do well in the Massachusetts market.

“I’ve been able to see growth with my company, despite coming online in September of 2022, when prices had just fallen by over 30%,” she added. “So we essentially started with less-than-ideal conditions, but it’s not all doom and gloom.”

Because Springfield set out a long, rigorous process to open a dispensary, Shubruck had time to witness a total evolution of the Massachusetts cannabis market; when she first applied for a permit, the few dispensaries that were open saw an early ‘green rush’ of customers; though the industry’s onerous tax and regulatory burdens and tight profit margins never made it easy money, exactly, the early shops took advantage of a clearly favorable supply-and-demand picture.

“We essentially started with less-than-ideal conditions, but it’s not all doom and gloom.”

By the time Six Brick’s opened, the landscape was considerably more cluttered; prices, as Shubrick noted, were falling; and some shops were struggling.

Those struggles have turned into actual contraction. The first Western Mass. dispensary to close, back in December, was the Source, on Strong Avenue in Northampton, a city with nearly a dozen retail cannabis shops. But it was Trulieve’s departure from the market that will resonate more broadly; the national company closed its three retail locations in the Bay State at the end of June, and is also closing its 126,000-square-foot growing, processing, and testing facility on Canal Street in Holyoke — another city that invested heavily in the new cannabis trade.

“These difficult but necessary measures are part of ongoing efforts to bolster business resilience and our commitment to cash preservation,” said Trulieve CEO Kim Rivers said. “We remain fully confident in our strategic position and the long-term prospects for the industry.”

At the same time, several proposed cannabis facilities in Western Mass., including one planned for the former Chez Josef banquet house in Agawam, have been scrapped due to an inability to secure financing amid dramatically changing market conditions.

“The market is correcting itself,” Shubrick said, reflecting a throughline seen in all states that legalize cannabis. “A lot of folks raked it in during the green rush. But only 24% of cannabis companies in the U.S. are profitable. So you actually have to view this as a business. You can try to increase volume and think that’s going to fix the problems, but the market has matured in a real way. And now, other states are coming online.”

 

High Stakes

Erik Williams, chief operating officer at Canna Provisions (see sidebar on page 20), explained that a typical dispensary needs to take in about $6 million in top-line revenue annually in order to break even. “A whole bunch of companies are not there. They’re sitting on big tax bills without the cash flow, and they’re going to close under the weight of taxes; we’re seeing that right now across the state.”

He also noted the 24% profitability figure, and said anyone coming into the market should be aware of it.

Steven Lynch

Steven Lynch says cannabis businesses doing things the right way and for the right reasons will survive any contraction in the sector.

“There’s a survivability factor we’ve written about from day one. We were the second adult-use-only store in Massachusetts to open [in Lee], and there’s definitely a sort of glory time which happens with every new market, where the demand outstrips the supply, and businesses are just opening their doors and slinging weed,” he said. “They saw pie in the sky, and they have not operated their business with real-time controls over every dollar they’re spending. It’s a tough thing.”

Simply put, too many cannabis businesses in Massachusetts based their business plans on supply-and-demand figures that no longer exist, he added. “There’s a lot more competition. The pie is always growing, but competition is far outstripping the growth of the pie, so you’re seeing price compression.”

Williams agreed with Shubrick that a dispensary must be run like a business from day one, with hard decisions around every dollar spent — or the enterprise will fail.

“If you’re at the point where you have to readjust everything, it’s almost too late,” he said. “Really tough business decisions need to be made across the board. We’re seeing how other companies are failing, and one of the first analyses is what it takes to be profitable as a standalone dispensary. A bunch of different people have run a bunch of different numbers, and when it comes down to it, the consensus is $6 million.”

So, how does one succeed in this environment? Shubrick has some ideas.

“At Six Bricks, we have a clear focus on who the customer is, and we’re focused on our competitive advantages, which are the cannabis experience over transaction, having knowledgeable staff, and being an option for conscious consumers who want their dollars spent close to home,” she explained, noting that the pandemic years taught people the value of spending their money with local businesses, and those lessons could carry over to cannabis. “There’s still a lot of work to be done with social equity for businesses, but consumers can support more a more equitable industry by what brands they support and where they spend their money.”

Erik Willaims

Erik Willaims

“There’s a lot more competition. The pie is always growing, but competition is far outstripping the growth of the pie, so you’re seeing price compression.”

Steven Lynch, director of Sales and Marketing at SaveTiva Labs, agreed about the appeal of strong, local brands.

“I see a lot of parity with when the big-box stores, the Home Depots and Lowe’s, first came to the market. It was great because they had these big stores you could go in, but ultimately, you’re not going to get the service that you’re going to get from your local hardware store,” he told BusinessWest. “So you saw a lot of stores go away initially, but then you saw a whole wave of small mom-and-pops come back into the market because they did things completely from a quality, service, and educational standpoint.

“I think that’s what’s going to happen in cannabis,” he went on. “The people who had no business doing this, or got into it for the wrong reasons, will fall by the wayside, and the people that that are doing it for the right reasons, the right way, are going to continue to flourish.”

 

Blazing a Trail

For Shubrick, ‘the right way’ is reflected in the 6 Brick’s tagline, “people, plant, and purpose.”

“People — how can we help show that cannabis can be a part of an individual’s wellness routine? Plant — how can we make this more of a cannabis experience than a transaction?” she explained. “And lastly, purpose — we want to be a viable option for those in the community that want diversity of price point and diversity of products. I can’t overemphasize the community aspect of it. You can try marketing to pull customers out of Connecticut, but it’s the local community that’s going to show up every day, whether they’re buying a pre-roll or a present for a friend.”

Though Springfield’s licensing process was slow and rigorous, she noted, it’s a plus for operators that there’s not a shop on every corner, as opposed to cities like Holyoke and Northampton that allowed many more licensees.

“We’re the third-largest city and have only four dispensaries; that does prevent what we’ve seen in Worcester and Northampton, which is a race to the bottom in terms of providing a product. Many customers are saying they want it as cheap as possible. The reality is, that hurts the entire supply chain and drives prices so low, it compromises quality.”

That ‘race to the bottom’ has occurred in other states where cannabis was legalized, but the assumption is that the market will eventually level out — and not everyone will survive.

“A lot of folks made the assumption that cannabis companies just open the doors, and people show up,” Shubrick said — and at the earliest-opening shops, like NETA in Northampton, they certainly did. “I never anticipated 100 people show up on day one. I knew it would be a slow climb. The first 15 companies to open their doors, some of them now have to make a comeback because the product wasn’t great or they didn’t have the right people.”

It’s not an unusual track in other business sectors, she added. “Car dealerships and restaurants rise and fall, and the same is happening in cannabis. A lot of naive operators thought they were untouchable because there was this pent-up demand and a thriving black market. But that’s not the case. Couple that with the realities of 280E, and this is not for the faint of heart.”

She was referring to Section 280E of the Internal Revenue Code, which forbids businesses from deducting otherwise ordinary business expenses from gross income associated with the ‘trafficking’ of Schedule I or II substances, as defined by the Controlled Substances Act; cannabis is a Schedule I substance.

According to the National Cannabis Industry Assoc., “federal income taxes are based on a fairly simple formula: start with gross income, subtract business expenses to calculate taxable income, and then pay taxes on this amount. Owners of regular businesses often derive profits from these business deductions. Cannabis businesses, however, pay taxes on gross income. These businesses often pay tax rates that are 70% or higher.”

“Most companies spend a dollar to get $1.10, and you’re ten cents up,” Williams said. “Here in the cannabis business, because of the 280E tax situation, you need to make $3.50 for every dollar you’re spending just to break even. That changes the math in a really big way.”

It also changes the way cannabis companies do business, he added, returning to those earlier thoughts about closely tracking all spending. “Being tight with advertising dollars and watching ROI on every dollar you’re spending is super important.”

Canna’s model, as a vertically integrated company that cultivates product as well as selling it, helps stem those tides, he noted. “Doing cost analysis is a little different, but you also are putting things through your stores at much higher margins. If you’re controlling your supply, you have more control over your business. We’re seeing it happen right now.”

 

Rolling with the Changes

Shubrick said it was worth navigating a thorough licensing process to open a cannabis shop, alongside her family members, in her hometown. “If I wasn’t selected in Springfield, I wouldn’t have picked up and gone to another city or town.”

It’s an example of the thoughtfulness that must accompany entering a very challenging cannabis marketplace in Massachusetts, especially now.

“Companies come in, and they’re not profitable, and they can’t pay back the tax bills. So they have to close,” Williams said, echoing not only the stories of the Source and Trulieve, but other casualties to come. “But their consumers don’t go away; they go elsewhere. So the lesson from the contraction of the market has always been that the survivors are going to do better long-term.”

 

Weathering the Storm: a Resilient Path Forward

By Meg Sanders

 

We are at the precipice of a significant contraction in the cannabis market, not confined to Massachusetts alone, but reverberating across the U.S. and even globally. As business owners navigating this turbulent landscape, it is essential to recognize the imminent challenges — in particular the ones staring down cannabis across the Commonwealth — prepare to face them, and, more importantly, cultivate a hopeful vision for the future.

Let’s begin with third-party vendors, the cogs in the machine that keep your cannabis enterprise running smoothly. We must ask ourselves: how do these vendors weather the storm if they lose 30% of their business suddenly? If a small vendor employing just six people experiences a 20% revenue loss from a key account, what could that mean for the business?

These are not mere speculations. These scenarios are unfolding right now, causing ripples across the industry. It’s a risk-management issue that warrants our immediate attention.

Meg Sanders

Meg Sanders

“It’s critical to identify how exposed our vendors are to the same downturn we’re grappling with, especially if their clientele consists primarily of cannabis companies.”

As we sail through these choppy waters, we mustn’t lose sight of the bigger picture. We need to question the depth and financial security of our vendor base, especially since many struggling businesses might not be able to pay their bills. The aftershocks of such downturns typically hit marketing, advertising, and street teams the hardest. But what does that mean for us, the business owners who rely on these very vendors?

Imagine your vendor pool as a ship’s crew, each playing a vital role in keeping your business afloat. What happens if your vendor’s ship starts sinking? The ripple effect could capsize your own vessel, and that’s a scenario we must guard against.

Indeed, there’s a sense of camaraderie in this industry. We are all in the same boat. When one sinks, we all feel the tremor. It’s critical to identify how exposed our vendors are to the same downturn we’re grappling with, especially if their clientele consists primarily of cannabis companies. The domino effect could span from your point of sale to merchant services, banking, all the way down to your graphic designer.

We have to play the long game, keeping our eyes on the horizon and the changing tides. Let’s envision a situation where you’re sourcing packaging from a company whose revenue is all cannabis-related. What happens when it loses 20% of its business overnight? What does that mean for your buying abilities, purchasing decisions, their supply chain, and your overall purchasing power and profit and loss (P&L) statements?

To chart a path through this storm, we must adopt a three-dimensional approach to risk management, particularly for those selling cannabis products wholesale to local companies. The strain on accounts-receivable departments is a testament to the rising pressures within the industry. Payments aren’t arriving on time, and some aren’t arriving at all, affecting everyone from packaging and label companies to small cannabinoid providers and cultivators.

But amidst this storm, there’s hope. And here’s the silver lining: we can mitigate these risks with strategic planning and robust backup systems. By identifying alternative vendors, knowing their offerings and lead times, we can prepare for any disruptions in our sensitive systems. We need to ensure that we’re not left without a resource simply because we didn’t think far enough down the track.

This contraction isn’t just a challenge; it’s an invitation to innovate. To think differently. To challenge the status quo. Industries shift, technologies evolve, and we must keep pace. We need to think about all the ways a contraction impacts everyone: vendors, landlords, municipalities. The effects when a cannabis company exits a market or closes its doors are far-reaching.

Even as we’re witnessing companies in Massachusetts entering receivership, it’s not a time for despair. It’s a time for planning, for taking stock of where we stand and where we aim to go. Think about your ‘what-ifs,’ and devise your backup plans. Be ready to replace a critical item on your menu if it goes away. Be prepared to find an alternative source if your main provider hits financial turbulence.

This is not a doom-and-gloom narrative. It’s a story of resilience, of weathering the storm, and emerging stronger. It’s about recognizing opportunities amidst adversity, shoring up your P&L, and seizing the chance to negotiate better pricing with your vendors. Many might be willing to partner with you to push through these challenging times in that way, and the worst thing that happens is they say no. That’s just good business practice, no matter the state of the industry. Always make sure you’re checking where every dollar is going, from your expenses to getting quotes on best prices.

So, in these uncertain times, let’s remember one thing: hope is not lost. Even in the face of contraction and economic downturn, there’s an opportunity for those vigilant and ready to adapt. And as we navigate this storm together, we can create a more resilient, more robust industry ready for a brighter future.

We are, after all, in this together.

 

Meg Sanders is CEO of Canna Provisions in Holyoke and Lee.

People on the Move
Ruth Lahti

Ruth Lahti

Following a national search, Bay Path University announced that Ruth Lahti was selected to be the inaugural dean of the School of Education, Psychology & Humanities. In her previous position, Lahti served as the associate vice president of Academics at Southern New Hampshire University, Global Campus Online. In that role, she led a team of 70 full-time administrators and faculty while overseeing 22 online programs; spearheaded the development of a career-oriented master of fine arts program in creative writing that is now the largest MFA program in the country; oversaw DEI strategies that produced positive, measurable results; and implemented data-driven decision making to foster student success, grow online programs in both enrollment and revenue, and launch a suite of career-focused embedded certificates. As dean of the of the School of Education, Psychology & Humanities, Lahti is responsible for leading and coordinating the operations of department chairs and program directors to support student and faculty success. Through collaboration with cross-university departments, she will be a member of teams that develop strategic external partnerships, implement ongoing processes for the development of and scanning for new curricular ideas and initiatives, and identify and assist in obtaining new revenue streams to support the expansion of school programs and infrastructure. Lahti earned her Ph.D. and master’s degree in English from UMass Amherst and her bachelor’s degree in English from James Madison University.

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Ryan Hess

Ryan Hess

Florence Bank announced that Ryan Hess has joined the staff as vice president and commercial team leader. Hess has more than 11 years of experience in banking, serving in roles from credit analyst and portfolio manager to leadership in commercial lending. He most recently served as chief lending officer for a locally based startup bank and played a key role in its founding. Hess holds a bachelor’s degree in business administration from Stonehill College. He serves as co-chair of the Ronald McDonald House golf committee, a member of the Make-A-Wish golf committee, and vice chair of the Springfield Zoning Board of Appeals.

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Cristina Gonzalez has been promoted to general manager at the Holiday Inn Express Ludlow. She has worked with Pioneer Valley Hotel Group (PVHG) since 2015. Before taking the general manager position, she worked in various other roles within the PVHG family of hotels. Gonzalez began working at the Holiday Inn Express Ludlow in the winter of 2022. She said she has appreciated meeting new people every day, growing and learning, and experiencing innovation in hospitality, and strives to create a healthy workplace environment through trust and cooperation.

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Laura Mukazhanova

Laura Mukazhanova

Chen Yu

Chen Yu

Dietz & Company Architects Inc. recently welcomed Laura Mukazhanova and Chen Yu to the firm, both in the role of architectural associate. Mukazhanova recently received her bachelor’s degree from Syracuse University, where she completed her thesis on the effects of architecture on one’s mental and emotional state. She illustrated this with a focus on addressing the issue of burnout in the healthcare industry through the use of visual and sensory perceptions in the workplace. As such, she has a particular interest and curiosity in architecture that has the potential for emotional and aesthetic influence on its occupants. Chen recently graduated with her master of architecture degree from the University of Virginia. While completing her studies, she interned at architecture firms in Virginia and China. She also had the opportunity to conduct research on-site in Utqiagvik, Alaska regarding the reuse of waste heat. With an interest in public building design, she looks forward to expanding her knowledge on the subject through her project work at Dietz.

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Ali Salehi

Ali Salehi

Melissa Alvarado

Melissa Alvarado

Gloria Williams

Gloria Williams

Daniel Currier

Daniel Currier

The Westfield State University board of trustees elected Ali Salehi to serve as its chair, while trustees Melissa Alvarado and Gloria Williams were elected as vice-chair and secretary, respectively. Daniel Currier, class of 2025, was elected to the board as student trustee. Salehi serves as managing director of Hansen Engineering and Machinery Co. Inc. of Danvers. A former board member of the Greater Westfield Chamber of Commerce, the Westfield State University Foundation, and the Westfield Redevelopment Authority, Salehi is a current trustee of Suffield Academy and a former vice chair of the Baystate Health Foundation. He holds a bachelor’s degree in mechanical engineering and a master’s degree in engineering management from Western New England University. Alvarado is an assistant vice president in strategic planning and delivery at MassMutual Financial Group and, prior to that, worked in its compliance and information-technology organizations. She previously served as clerk of the Westfield State Foundation and was a member of the Westfield State Alumni Assoc. executive council. In addition earning a bachelor’s degree in business administration from Westfield State in 1999, Alvarado holds an MBA in finance from Western New England University and earned an executive certification in leadership and management from the University of Notre Dame. Williams is an educational consultant and leadership mentor who previously completed a 21-year tenure as a master principal for Springfield Public Schools. Her service in education, including as a representative for the Superintendent’s Advisory Committee, was recognized when she received the 2019 Educational Legacy Achievement Award, presented by Delta Sigma Theta Sorority Inc. Williams is also president of the consulting firm Coalition of Experienced Black Educators Inc. and the newly elected president of the board of directors for Families Against Violence. She earned a bachelor’s degree in education from Westfield State College in 1977 and a certificate in advanced graduate studies, a M.Ed., and a Ed.D. from UMass Amherst. Currier was elected by the student body in April to serve as Westfield State’s student trustee for the 2023-24 academic year. A junior with majors in accounting and finance with minors in economics and English, Currier was formerly vice president for Finance for Westfield State’s Student Government Assoc., is president of the Accounting Club, and serves as a campus tour guide, new-student-orientation leader, and peer tutor. Currier is also a Commonwealth Honors Scholar and received the Executive Excellence Award from the Westfield State University Student Government Assoc.

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Panna Royal

Panna Royal

Greenfield Savings Bank (GSB) promoted Panna Royal to the position of senior vice president and chief information officer. As CIO, she will oversee the operations of the Information Technology (IT) department, including the planning, management, implementation, support, and the security of the bank’s information and computer technologies. Royal joined GSB in November 2019 as senior network administrator with more than 25 years of experience working in IT. In 2020, she was promoted to the position of vice president and senior network administrator in the IT department. In 2022, she became senior technical program and compliance manager in the Operations department, implementing and overseeing the project-management program for the bank. Royal and her team will support the bank with technology solutions to help the organization continue to provide customers with an outstanding user experience. She will also oversee training programs for upgrades and system changes, ensure compliance with regulatory requirements, and oversee the hiring and training of the IT department. She will manage the implementation and maintenance of existing information systems and will develop the bank’s information-technology roadmap for the future.

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Alexandre Pereira

Alexandre Pereira

Allison Hanna

Allison Hanna

Lauren Rainville

Lauren Rainville

Emily Gorney

Emily Gorney

Bacon Wilson, P.C. announced that Alexandre Pereira, Allison Hanna, Lauren Rainville, and Emily Gorney have been accepted into its law-clerk program for the 2023-24 school year. Bacon Wilson created the clerkship program more than 40 years ago to allow law-school students to gain experience and mentoring in the legal profession. The clerks are an integral part of the firm and participate in various firm events during their time at Bacon Wilson. Pereira joined Bacon Wilson in May 2023. He is a Western New England University School of Law candidate for juris doctor in May 2024. He earned his bachelor’s degree, magna cum laude, in finance from Western New England University (WNE) in 2021. Prior to Bacon Wilson, he was a teaching assistant in the academic success center at WNE. He was also a legal assistant at Marta Law Offices in Ludlow, where he gained experience in estate planning and real-estate law. Currently, he has interests in estate planning and litigation. In addition to his previous work experience, Pereira has volunteered his time at Our Lady of Fatima Parish and was also a Best Buddies International Organization member. He has lived in Western Mass. his entire life and hopes to continue his legal career here after graduation. He is looking forward to using his time at Bacon Wilson to explore many other areas of law. Hanna is one of two returning law clerks for a second year and has been with Bacon Wilson since September 2022. She is a Western New England University School of Law candidate for juris doctor in May 2024. She earned her bachelor’s degree, summa cum laud, in legal studies from State University of New York in Canton in 2020, and her associate of applied science degree in paralegal studies from Tompkins Cortland Community College in Dryden, N.Y. in 2018. Hanna competed on the WNE National Moot Court team and served as a student attorney for the WNE Global Justice Clinic. She is the founder and chair of the parents attending law school committee through Western New England, and also worked as a lawyering skills teaching assistant. Before joining Bacon Wilson, she was a law clerk for Riscassi & Davis, P.C. in Hartford, Conn., as well as a paralegal at Morrison Mahoney in Springfield and Newman & Lickstein in Syracuse, N.Y. Rainville is a returning law clerk who joined Bacon Wilson in May 2022. She is a Western New England University School of Law Candidate for juris doctor in May 2024. She earned her bachelor’s degree, cum laude, in business management from Bay Path University in 2016. Her previous experience includes negotiations and settlements with claimants’ attorneys and pro-se claimants on personal and commercial auto damage and injury losses in Connecticut. Rainville has volunteered her time at the Jewish Family Services Legal Immigration Clinic and as an educator at Paulo Freire Social Justice Charter School. She participated in the WNE School of Law’s Real Estate Practicum in the spring of 2023. She is interested in pursuing a career in criminal or civil litigation, and she hopes to build on the network she has formed and practice in the Springfield area. Gorney joined the firm in May 2023 and will be eligible for her juris doctor in May 2024 from Western New England University School of Law. She holds a bachelor’s degree in international trade and marketing from the Fashion Institute of Technology in New York City. She is interested in family law, immigration, and international law. This fall, she will be a judicial intern for the Hartford Immigration Court. She participated in WNE’s Global Justice Clinic last spring, which provided legal aid to families separated at the southern U.S. border. She has also volunteered for the National Immigrant Women’s Advocacy Project, Jewish Family Services of Western Massachusetts, and Dakin Humane Society. Gorney enjoys the personal and interactive aspects of lawyering and is passionate about advocating for underrepresented communities. She hopes to continue building a professional network in the Western Mass. area and is committed to maintaining involvement in the community.

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MP CPAs recently announced the promotions of Tony Trinchini, Katelyn Henderson, and Meghan Boone. Trinchini was promoted to senior tax accountant. He works to provide quality tax services to a diverse group of clients, including individuals, trusts, corporations, and partnerships. He has a strong rapport with clients, working with many of them year-round. He joined the firm in 2020. He holds a master of accounting degree from the Isenberg School of Management at UMass Amherst. He works to recruit potential interns and clients as a member of the college outreach and networking committees. Henderson was promoted to senior tax accountant. She works to provide quality tax services to a diverse group of clients, including individuals, estates, trusts, corporations, and partnerships. She has begun to develop relationships with clients and advisors, and has enjoyed gaining experience with high net-worth clients and businesses with multi-state filings. She joined the firm as an intern and started full-time in 2021. She holds a bachelor’s degree in accounting and finance from Western New England University (WNE). She has taken a lead role this year in organizing firm-wide events and activities, and also works closely with colleagues from WNE to continue a mentoring and recruiting relationship with her alma mater. Boone was promoted to senior audit associate. She works to provide quality audit services to a diverse group of clients, including for-profit companies, nonprofits, employee benefit plans, and charter schools. She has begun to develop relationships with her clients and has enjoyed working with them on their audits, reviews, and compilations. She joined the firm in 2020. She holds a bachelor’s degree in management and accounting from Westfield State University, and works closely with colleagues from Westfield State to continue a mentoring and recruiting relationship with her alma mater.

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Julie Dick

Julie Dick

Julie Dick, counsel at Bulkley Richardson, has been named one of this year’s Emerging Women Leaders in the Law by the Women’s Bar Assoc. of Massachusetts (WBA). The WBA’s Emerging Women Leaders in the Law award honors women attorneys who have demonstrated professional excellence or had a significant professional achievement in approximately their first 12 years in the legal profession, and either promote the status of women in the legal profession or contribute meaningfully to the equal participation of women in a just society. The other honorees are Avana Epperson-Temple of Peabody & Arnold LLP, state Rep. Tram Nguyen, and Whitney Williams of the Middlesex County District Attorney’s Office. The 2023 awardees will be celebrated at the WBA’s annual gala on Oct. 16 at Marriott Copley Place in Boston.

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Pittsfield Cooperative Bank appointed Ray Smith as its vice president, Marketing director. In his new role, Smith will manage the co-op’s marketing efforts, media relations, and community outreach, ensuring that the company’s brand and image are communicated effectively across all platforms. Smith joins the co-op after serving as administrative director, Public Information officer, Marketing officer for Southwestern Vermont Health Care (SVHC) in Bennington, Vt. for the last nine years. While at SVHC, Smith received several marketing and communications awards and was instrumental in opening up the Northern Berkshire market and developing promotional fundraising materials. He has more than 20 years of experience in senior marketing and executive leadership roles in financial services, tourism and hospitality, consumer packaged goods, and manufacturing. He previously served on the board of directors for the Southwestern Vermont Chamber of Commerce, the Williamstown Chamber of Commerce, the Berkshire Workforce Board, Berkshire Compact for Higher Education, and Berkshire Creative Economy. Smith received his bachelor’s degree in communications from Colby-Sawyer College in New London, N.H., and his master’s degree in communications from Ithaca College in Ithaca, N.Y.

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Peter Gilbert

Peter Gilbert

bankESB recently promoted Peter Gilbert to assistant branch manager of its 241 Northampton St. branch in Easthampton. Gilbert started as a teller at bankESB’s Hadley branch in 2018, was promoted to teller supervisor in 2019, and moved to float retail supervisor in 2021. He holds an associate degree in liberal arts and science from Springfield Technical Community College, as well as a bachelor’s degree in computer information technology from Elms College.

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The New England Financial Marketing Assoc. (NEFMA) recently welcomed Jamie Conaghan as its new president. With 15 years of experience in the financial and marketing industry, she brings a wealth of knowledge and expertise to her new role. She has previously served as NEFMA’s vice president and currently serves as the senior vice president of Marketing & Digital at Main Street Bank, based in Marlborough, where she oversees the marketing department and shapes the bank’s digital experience, ensuring a customer-centric approach. In addition to her new role as NEFMA president, Conaghan also serves as vice chair of the board of directors for the Nashoba Valley Chamber of Commerce, actively contributing to the growth and development of the business community. Furthermore, her dedication to financial education is showcased through her volunteer work as a mentor and facilitator for the Dollar $cholar program.

Uncategorized

UMass Amherst Awarded $15 Million to Lead Regional Transportation Center

AMHERST — UMass Amherst will lead the New England Region 1 consortium — one of 10 regional university transportation centers (UTCs) — for the U.S. Department of Transportation under a five-year, $15 million grant. The goal of the centers is to advance state-of-the-art transportation research, technology, and safety. The colleges and universities comprising New England’s Region 1 consortium led by UMass Amherst include the University of Connecticut, MIT, the University of Maine, the University of New Hampshire, the University of Rhode Island, and Norwich University, as well as Bunker Hill and Holyoke community colleges. The UTC program has been congressionally mandated since 1987, and each consortium includes two- and four-year colleges and universities that form a unique center of transportation excellence on a specific research topic. There are five national centers, 20 Tier 1 centers, and 10 regional centers in the U.S. President Biden’s infrastructure package included $90 million in funding per year for the competitively selected UTC program grants. The DOT received 230 grant applications, which represents the largest number of applications ever submitted in the 35-year history of the UTC program.

 

AIC Launches Graduate Criminal Justice Program

SPRINGFIELD — Law-enforcement professionals looking to further their education can now get a master of science degree in criminal justice through American International College (AIC). The fully online program is designed to appeal to criminal-justice professionals looking to enhance their skills and credentials, as well as provide the next step for students completing their undergraduate degrees at AIC. The program is now accepting students for the summer 2023 semester, which starts Monday, May 22. The MS in criminal justice provides specialized knowledge of public policy, organizational management, and administrative processes, along with advanced graduate leadership and research training. In addition to foundational theories of criminology and criminal justice, students will explore policy design and implementation alongside emerging trends in the field. The program will provide the skills, knowledge, and practical experience needed to protect and serve the public through a wide range of careers, enabling students to develop as ethical and skilled decision makers in the various branches of criminal justice. The program offers students specializations including social justice and public policy, victim studies, executive leadership, homeland security, and intelligence studies. These specializations allow students to focus on an area of interest unique to their career goals. They can also serve as stand-alone certificates for those interested in enhancing their educational goals and learning activities that overlap across disciplines but remain connected by a single shared subject.

 

Hooplandia Partners with Local Boys & Girls Clubs

SPRINGFIELD — Hooplandia, a 3-on-3 basketball tournament and festival making its debut at the Eastern States Exposition (ESE) in June, announced on Thursday that its philanthropic partner will be Boys & Girls Clubs throughout Western Mass. Hooplandia takes place June 23-25 and will be hosted by the Eastern States Exposition and the Naismith Memorial Basketball Hall of Fame. Games will take place across more than 70 courts at ESE, and showcase games will be held at the Hall of Fame. As a community-forward, all-inclusive event, Hooplandia has vowed to donate $10 of every team registration to local Boys & Girls Clubs in support of the program’s mission and enrichment of the region’s youths. Additionally, Hooplandia has begun a partnership program with regional businesses to underwrite the cost of team registrations for young players from clubs throughout the region. Boys & Girls Clubs of America provide a fun, safe, and constructive environment for kids and teens during after-school hours. Community-based and led by professional staff, these programs offer students opportunities that allow them to succeed in school, develop leadership skills, and maintain healthy lifestyles.

 

LightHouse Holyoke Celebrates Transformational Youth Outcomes

HOLYOKE — LightHouse Holyoke, Personalized Education for Teens, recently celebrated its annual Raise Your Glass event at Mill One at Open Square in Holyoke. LightHouse is a personalized middle- and high-school alternative now in its eighth year in downtown Holyoke. LightHouse maintains an innovative collaboration with Holyoke Public Schools through Opportunity Academy, where students earn credit toward a Holyoke High School diploma in a program modeled after University Without Walls at UMass Amherst. The partnership allows a limited number of Holyoke Public School students to attend LightHouse along with privately enrolled students. LightHouse is accredited through the New England Assoc. of Schools and Colleges. At the annual Raise Your Glass event, speakers included musician, performer, and LightHouse graduate Nehemiah Caradwyn; Liam Russell, a current privately enrolled student and graduating senior; and Damasco Santiago, father of Jhaydon Santiago, also graduating this year, who is enrolled through the LightHouse partnership with Holyoke Public Schools.

 

Citizens Gives Nonprofits $397,000 in Financial-empowerment Grants

PROVIDENCE, R.I. — Fifteen nonprofit organizations in Massachusetts will receive a total of $397,000 from Citizens through the bank’s Citizens Helping Citizens Manage Money program. The initiative helps strengthen communities by supporting programs, through direct funding as well as volunteerism, that give people the resources they need to be financially healthy and inspire them to pursue their goals. The announcement comes during Financial Literacy Month, a nationally recognized campaign that raises awareness of the need for more financial-literacy education. Through Citizens Helping Citizens Manage Money, the bank will provide $2 million in contributions to 150 nonprofits across the communities it serves. This years’ recipients in Massachusetts include two in Western Mass.: Junior Achievement of Western Massachusetts and Way Finders Inc. Other recipients include ACT Lawrence Inc., Camp Harbor View Foundation Inc., Centro de Apoyo Familiar, Council for Economic Education, Economic Empowerment Trust Fund, Inquilinos Boricuas en Acción Inc., Massachusetts Affordable Housing Alliance, Merrimack Valley Housing Partnership Inc., Network for Teaching Entrepreneurship, the Children’s Museum, Neighborhood of Affordable Housing Inc., Urban Edge Housing Corporation, and Dress for Success Boston Inc.

 

Girl Scouts Receive $10,000 Grant from Davis Foundation

EAST LONGMEADOW — Girl Scouts of Central and Western Massachusetts (GSCWM) announced it received a $10,000 grant from the Irene E. & George A. Davis Foundation in support of It’s a Girls World, one of the community-based programs it offers. The afterschool program engages Hampden County girls in grades K-6 in STEM, financial literacy, and health and personal-wellness topics. The Girl Scout Leadership Experience is a collection of engaging, challenging, and fun activities for girls to develop a strong sense of self, display positive values, seek challenges, learn from setbacks, form and maintain healthy relationships, and learn to identify and solve problems in their community. The support of contributors such as the Irene E. & George A. Davis Foundation makes this possible. The Irene E. & George A. Davis Foundation supports a variety of nonprofit organizations seeking to improve quality of life for those living in Hampden County.

 

Revitalize CDC Seeks Volunteers to Help Rebuild 12 Homes

SPRINGFIELD — Revitalize CDC’s #GreenNFit Neighborhood Rebuild is back after a three-year hiatus due to COVID-19. This year, a total of 12 homes in Springfield’s Memorial Square neighborhood — owned by low-income families with children, aging adults, military veterans, and people with special needs — will be worked on by 1,000 volunteers and more than 100 supporters. In addition, vacant lots will be cleaned up and Calhoun Park improved. Volunteers return each year from Maine to Virginia and work alongside the residents of Springfield. Families who benefited from past #GreenNFit events volunteer to help their neighbors on the next block. Revitalize CDC focuses on making meaningful improvements on homes to help reduce energy use, save money, and create a safe, healthy, and sustainable living environment for residents and the community. Improvements include installing or retrofitting HVAC systems to allow for a transition from fossil fuel to renewable energy, such as solar conversions; new roofs; energy-efficient windows, doors, and appliances; water-saving plumbing fixtures; electrical upgrades; mold remediation, lead abatement, and pest control; interior and exterior painting; and modifying homes for aging or disabled homeowners, such as building exterior access ramps. Revitalize CDC is still seeking donations, sponsors, and volunteers. Visit www.revitalizecdc.com for more information, the current list of supports, and to register.

Agenda

Free Shred Days

April 15, May 13: bankESB invites customers and members of the community to two free shred days at local offices. The events will be held from 9 to 11 a.m. on the following dates and locations: April 15, bankESB, 241 Northampton St., Easthampton; and May 13, Home Depot parking lot, 350 Russell St., Hadley. No appointment is necessary. Local residents can reduce their risk of identity theft by bringing old mail, receipts, statements or bills, canceled checks, pay stubs, medical records, or any other unwanted paper documents containing personal or confidential information and shredding them safely and securely for free. Valley Green Shredding, a professional document-destruction company, will be on site and can accept up to two boxes of documents per person.

 

En-ROADS Presentation

April 20: Westfield State University and its partners will host a free presentation of En-ROADS at 6:30 p.m. on campus in Wilson Hall, Room 130. The program is designed for the general public, secondary teachers, and students of all ages. En-ROADS is an evidence-based global climate simulator that allows users to explore the impact of specific policies — such as electrifying transport, pricing carbon, and improving agricultural practices — on hundreds of factors, including energy prices, temperature, air quality, and sea-level rise. Developed by Climate Interactive, the MIT Sloan Sustainability Initiative, and Ventana Systems, En-ROADS helps people make connections between things they care about and the possibilities available to help ensure a resilient future. Users can quickly see the long-term effects of the global climate policies and actions they imagine. Anyone interested in learning which climate solutions are most impactful, teachers wondering how to enhance students’ learning about climate issues, and others will benefit from the En-ROADS presentation, which will explore the benefits, challenges, and equity implications of a wide range of climate policies, while stakeholders work together to build a scenario for a better climate future. The presentation will include information on using En-ROADS in classrooms and other community settings, and will help attendees understand actions they can take to address climate change. Light refreshments will be provided.

 

Harmonia V Concert

April 20: The Westfield Athenaeum and MOSSO (Musicians of the Springfield Symphony Orchestra) will present the third of a three-concert chamber music series, with Harmonia V performing at 7 p.m. This is the second year of MOSSO’s partnership with the Westfield Athenaeum. Guy McLain, executive director of the Westfield Athenaeum, will offer a pre-performance talk at 6 p.m., which is free to ticket holders. The Connecticut-based Harmonia V, an innovative woodwind quintet, performs standard literature, seldom-heard treasures, and dynamic contemporary music. Members of the quintet include Springfield Symphony Orchestra and MOSSO horn player Robert Hoyle; Jennifer Berman, flute; Janet Rosen, oboe; Jim Forgey, clarinet; and Jackie Sifford Joyner, bassoon. The Harmonia V program, “April in Paris,” includes music by Fauré, Ravel, and Debussy. For information on Harmonia V, visit www.harmoniav.com. Tickets for the concert cost $25 and must be purchased in advance at the Westfield Athenaeum during business hours, or online at www.westath.org.

 

Technology Recycling Drive

April 21: For individuals and companies looking to get rid of their old computer equipment and do some good, Paragus IT will host a technology recycling drive to promote sustainability and benefit Dakin Humane Society. Paragus will take old, unwanted computers, laptops, printers, and other equipment and prepare them for reuse or make sure they’re properly disposed of. In exchange, Paragus will collect $5 per piece of equipment, all of which will benefit Dakin Humane Society. Between the hours of 10 a.m. and 3 p.m., those looking to recycle equipment have two choices of drop-off sites: Paragus IT at 122 Russell St. in Hadley or Dakin Humane Society at 171 Union St. in Springfield. Paragus has also partnered with the Lexington Group, which has offered its vehicles and services for pick-up from local businesses. A minimum of five pieces of equipment and a minimum $50 donation are required for pick-up. Interested businesses can contact Jackie Deiana at [email protected] or (413) 343-1104 to reserve a spot.

 

5K Dash and Dine

April 22: UMass Dining Services will host its 12th annual UMass 5K Dash and Dine on campus. The goal of the event is to promote health and wellness at the university while raising funds for the Amherst Survival Center. In total, UMass Dining has been able to raise more than $57,000 for the Amherst Survival Center. The 5K features a USA Track and Field (USATF) certified course to runners, walkers, and wheelchair participants. When race participants are finished, all are welcome to have lunch at an award-winning Dining Commons on campus. The race fee is $10 for all UMass and Five College students, $20 for UMass Amherst faculty and staff, and $25 for the general public. Children 8 years and under may participate for free at the annual fun run at 10 a.m. The fee includes registration, T-shirt, and the complimentary meal at the Hampshire or Berkshire Dining Commons. Online registration ends on Wednesday, April 19, but walk-up registration is available on race day. The schedule includes check-in at the Southwest Horseshoe at 9 a.m., the fun run at 10 a.m., the start of the race at 11 a.m., an award ceremony at 11:30 a.m., and lunch at noon. To register for the event or make a donation, visit runumass.com.

 

Difference Makers Gala

April 27: The 15th annual Difference Makers Gala will be held at the Log Cabin in Holyoke. Since 2009, BusinessWest has been recognizing the work of individuals, groups, businesses, and institutions through this recognition program. The 2023 Difference Makers was announced, and their stories told, in the Feb. 20 issue of BusinessWest and at businesswest.com. Tickets cost $85 each, and tables of 10-12 are available. To purchase tickets, visit businesswest.com/difference-makers. Partner sponsors for this year’s program include Burkhart Pizzanelli P.C., the Royal Law Firm, TommyCar Auto Group, and Westfield Bank.

 

Pioneer Valley Conference for Women

May 4: The Pioneer Valley Conference for Women will host its first in-person event at the Marriott in downtown Springfield. The theme of the conference is “Let Go.” Leading the speaker lineup are Paulette Piñero, social entrepreneur, writer, and leadership coach, and Yvonne Williams, author of Tested Faith and It’s All About the Shoes. Each will provide a keynote address to an expected audience of more than 300 attendees. The conference highlights topics that were chosen by the women of Western Mass., based on current trends and interests. Alison Maloni, owner of Alison May Public Relations, news anchor for a national network, and bestselling author of Breaking in the News: Build Buzz for Your Brand, will emcee the conference. Local comedian Jess Miller will entertain attendees during a VIP Comedy Kick-off the evening before the conference; tickets cost $35. The cost to attend the Pioneer Valley Conference is $52, which includes breakfast, lunch, a swag bag, and an afternoon celebration with a female DJ and complementary wine and hors d’oeuvres following the full-day conference. The lunch sponsor is M&T Bank. The panel sponsor is Westfield Bank. The network sponsors are Smith Executive Education and USI Insurance. The small-business sponsors are Lovelace Design and Rooted Flowers. Keeping with the goal of accessibility, the conference will also be available virtually for those who are more comfortable watching through a screen. Sessions will be taped for future viewing. For more information on keynote speakers, sponsors, exhibitors, and panelists, visit sheslocal.org/pioneer-valley-conference-for-women.

 

Sundae Funday 5K and Family Fun Fest

May 6: Marianna Litovich, founder and executive director of All Our Kids Inc., announced the organization’s third annual Sundae Funday 5K and Family Fun Fest will take place on from 9 a.m. to noon at Stanley Park in Westfield. The event will kick off with a 5K run/walk and simultaneous family festival that is open to the public. Families can enjoy games, crafts, prizes, food, community information, and lots of entertainment. “This event helps All Our Kids raise awareness, celebrate foster and adoptive families, bring our community together, and have fun,” Litovich said. Anyone interested in registering to run or walk the 5K or sponsor this nonprofit fundraiser can visit fosteringaok.org/aok5k.

 

Hooplandia

June 23-25: Registration for Hooplandia, a 3×3 basketball tournament and festival, is now open at www.hooplandia.com and includes levels of play for all ages and divisions. The tournament, presented by the Eastern States Exposition (ESE) and the Naismith Memorial Basketball Hall of Fame, will take place on the grounds of ESE in West Springfield June 23-25, with special games at the Hall of Fame in Springfield. The event is expected to attract thousands of fans and players as hundreds of games take place across more than 70 courts. Divisions of play have been created to provide an all-inclusive environment for players of all ages and playing abilities. With brackets that include veterans, first responders, youth, wheelchair athletes, college elites, and many more, there’s a spot on the court for everyone. Players are invited to build teams of four, create their own unique team name and uniforms, and register at www.hooplandia.com. Team fees range from $75 to $190, with children under 8 and participants in the Special Olympics category being free of charge. Hooplandia has teamed up with Boys and Girls Clubs throughout the region as its designated philanthropic partner, providing $10 from every team registration to support the mission and programs of the clubs. Partnership opportunities for Hooplandia are available at a variety of levels to help underwrite all areas of play, including Boys & Girls Club youth, active military, veterans divisions, and more. Anyone interested should email [email protected]. Hooplandia welcomes participation from youth team referees, scorekeepers, Fan Village contest facilitators, and volunteers for myriad duties to help make this inaugural year a success. Those interested in participating in this groundbreaking event can fill out the volunteer form at www.hooplandia.com.

 

MOSSO Concert

July 23: MOSSO (Musicians of the Springfield Symphony Orchestra) will make its Sevenars Concerts debut in Worthington at 4 p.m. MOSSO and Friends, which opened the Westfield Athenaeum series, features violinist Beth Welty, horn player Sarah Sutherland, and pianist Elizabeth Skavish. They will perform Frédéric Duvernoy’s Trio No. 1 for Violin, Horn, and Piano; Trygve Madsen’s Trio, Op. 110 for Violin, Horn, and Piano; and Johannes Brahms’ Trio in E-flat Major for Violin, Horn, and Piano. Sevenars performances are held at the Academy, South Ireland Street and Route 112, South Worthington. There is no charge for admission to the performance, and no tickets are needed, although donations at the door are welcome ($20 or more per person is suggested to help defray expenses). For program details and information on Sevenars, visit www.sevenars.org.

Features

Hazen Paper Co.

This Family Business Has Been Innovating for Nearly a Century

President and CEO John Hazen

President and CEO John Hazen

John Hazen figured there was some risk in purchasing his first holographic printer back in 2005. But, as the third-generation co-owner of Hazen Paper Co. in Holyoke, he also saw the potential.

“I always say I was like Jack and the beanstalk,” he told BusinessWest. “Dad sent me out with a bag of beans — ‘grow the business, son!’ — and I bought this crazy thing called a holoprinter.”

But he was determined to build Hazen’s footprint in the world of holographic printing, and plenty of other technology at the company sprung from that first investment.

These days, Hazen regularly wins awards from the Assoc. of International Metallizers, Coaters and Laminators for everything from beverage packaging to annual programs for the Basketball Hall of Fame induction ceremonies and the Super Bowl. The 200-employee company has also been recognized for workforce-development efforts like an internship program with Western New England University that helps engineering students gain experience.

Clearly, Hazen Paper has come a long way from its origins in 1925, when Hazen’s grandfather, also named John, launched the enterprise as a decorative paper converter and embosser. His younger brother, Ted, joined Hazen in 1928 to help manage the growing company, which grew rapidly in the 1930s and expanded into printing and foil laminating by the 1940s.

Ted’s son, Bob, joined the company in 1957, and John’s son, Tom, signed on in 1960, and the second generation dramatically expanded the company, which became known worldwide for specializing in foil and film lamination, gravure printing, specialty coating, and rotary embossing. Hazen products became widely used in luxury packaging, lottery and other security tickets, tags and labels, cards and cover stocks, as well as photo and fine-art mounting.

The third-generation owners, John and Robert Hazen, joined the company at the start of the 1990s, and have continued to grow and expand, with a special emphasis on coating, metallizing, and — of course — holographic technology.

“It really was a startup, a technology startup in an older company. And ultimately, we really reinvented Hazen Paper,” John told BusinessWest. “The holographic technology ended up feeding the old business. So it’s like we installed a new heart in an old body.”

—Joseph Bednar

 

Crave

Nicole Ortiz Has Turned a Love of Food into a Growing Enterprise

Owner Nicole Ortiz

Owner Nicole Ortiz

Nicole Ortiz was born in Springfield, but became intrigued by food during her four years in Cleveland.

There, she worked her first job in a kitchen, prepping and washing dishes in a small Puerto Rican restaurant, and the city’s West Side Market — filled with fresh foods from all over the world — became her favorite place, where she became captivated with food culture, local ingredients, and … food trucks.

After moving back to New England in 2016, she put her business degree and an itch for entrepreneurship to work, enrolling in the HCC MGM Culinary Arts Center, then winning a pitch contest and setting up a successful pop-up restaurant experience at HCC. She bought a food trailer, graduated from both HCC and EforAll Holyoke, and launched a food-truck business called Crave, specializing in modern Puerto Rican cuisine, all in 2020.

“My father is from Puerto Rico, and my mom’s family is from Italy and Finland,” she said. “I think the food we offer is different and unique, and draws inspiration from the many walks of life that I have had the opportunity to experience.”

Despite opening into the teeth of the pandemic, Crave Food Truck was a big-enough hit that Ortiz started sharing storefront space on High Street with Holyoke Hummus early in 2021, where she could prep meals and sell takeout orders. In June, she solely took over the lease, and Crave had a full-service restaurant, which now offers sit-down and takeout service, in addition to the food-truck operation and catering gigs.

Now managing a staff of eight, Ortiz is proud to be part of an ongoing entrepreneurial renaissance on High Street (see related story on page 36).

“We want to build on that and let people know what’s going on down here. Before, this street had a bad image, and a lot of people didn’t want to come down here. We created a High Street Business Association to look at all the businesses here on High Street and get all of us on the same page, working for a common goal — you know, bringing more people down here. That’s really exciting.”

—Joseph Bednar

 

Nick’s Nest

Area Residents Relish Visits to This Holyoke Landmark

Co-owner Jenn Chateauneuf

Co-owner Jenn Chateauneuf

If you’re looking for perhaps the most iconic hot dog this side of Fenway, look no further than Nick’s Nest — a Holyoke landmark since 1921.

What originally started as a simple popcorn cart evolved into the well-known hot dog stand it is today, more than a century later. It started when founder Nick Malfas was told by his wife that the original location looked like a little bird’s nest — and the name ‘Nick’s Nest’ stuck.

The current owners of 18 years are Jenn and Kevin Chateauneuf.

“We always worked in the restaurant business; my husband was a bartender, and I was a waitress,” Jenn said. “We always wanted to venture out and own our own place. I’m from Holyoke, he’s from South Hadley, so obviously we knew of Nick’s Nest. When it came up for sale, we just jumped at the opportunity.”

Nick’s Nest has been at its current location on Northampton Street since 1948, but Jenn and Kevin have since expanded the menu from its original offerings. “Our specialty is hot dogs; when we bought the place, it was hot dogs, baked beans, and popcorn,” she explained. “We’ve added french fries, onion rings, homemade soups … we have homemade potato salad, homemade macaroni salad.”

Nick’s Nest continues to be the area’s go-to destination for hot dogs. In fact, the venerable eatery has won ‘best hot dog’ honors in the Valley Advocate’s reader poll every one of the 18 years the Chateauneufs have owned the restaurant.

In addition to its food offerings, Nick’s Nest has an assortment of branded merchandise including T-shirts and hats that display the name of the establishment along with its slogan — “A Holyoke Tradition” — for patrons to proudly show their love of good food and community.

Though Nick’s Nest has achieved much success over the years, Chateauneuf noted that it hasn’t been without its fair share of trials.

“We try to do a lot for the community because, obviously, they support us,” she said. “They were tremendous through COVID. We’re happy that we’re still standing after those couple of years because a lot of small businesses can’t say that.”

—Elizabeth Sears

 

Star Dancers Unity

This Business Helps Young People Take Positive Steps

Alex Saldaña has made important moves to improve his community — dance moves, that is.

He’s been the owner and operator of Star Dancers Unity on High Street in Holyoke for the past 10 years. He originally became an enrichment dance instructor for Holyoke Public Schools, which is what inspired him to open his own business.

“I pretty much didn’t know what I was getting myself into,” he said. “But it’s just finding the opportunity — to be able to open a center in our community for youth that can benefit from dance services.”

Saldaña knew he wanted to use his background in dancing for good within the community, and he envisioned a space where area young people could go, noting high rates of teen pregnancy at the time of the studio’s opening.

“My inspiration was to be able to help some of those kids get some different activities besides being on the streets or doing things other than being productive in the community,” he said.

Star Dancers Unity currently has 65 students enrolled, said Saldaña, adding that Holyoke has been a great place to run his growing dance studio.

“The community has been supportive of my business, and also the aspect of understanding that I serve not just the youth but families in povery,” he explained. “I try to keep my tuition in a reasonable price range where it could be affordable to all families.”

As an extension of this work, Saldaña has taught salsa and hip hop for Holyoke Public Schools, and has been a visiting teacher in local afterschool and summer programs throughout the region. Currently, he works as a family coordinator for Holyoke Public Schools.

Star Dancers Unity not only participates in dance competitions, but is involved in many community events as well, from Celebrate Holyoke to performances at Holyoke High School for Hispanic Heritage Month.

“We partner up with different art pageants and do things for the schools,” Saldaña said. “When they have cultural diversity times, we also do presentations there.”

Clearly, by creating a safe, inclusive space, Star Dancers Unity is offering young people much more than dance lessons.

—Elizabeth Sears

 

Black Rose Trucking

These Two Women Are Hauling a Load of Ambition

Co-owners Yolanda Rodriguez (left) and Ashley Ayala

Co-owners Yolanda Rodriguez (left) and Ashley Ayala

All Yolanda Rodriguez and Ashley Ayala needed to start a hauling company was … well, a truck. Soon, they will have two. And they’re not stopping there.

That second truck is the result of a successful crowdfunding campaign on Patronicity, bringing in $21,448 from 35 backers, more than their goal of $19,950. It’s an example of growing by thinking outside the box.

“Our long-term goal is to have more equipment and do more transport, which means more employees and growing our company,” said Ayala, the daughter in the mother-daughter ownership team that launched Black Rose Trucking three years ago. “We definitely have big dreams of having a lot of trucks, and being able, in the future, to offer different services than what we do now.”

Rodriguez has been in the commercial trucking industry for a long time, and Ayala eventually caught the bug. “She had a dream of owning her own business,” Ayala said. “She’s passionate about what she’s doing, and that kind of rubbed off on me. So a few years ago, I ended up getting my commercial driver’s license as well. And we decided to make a business out of it. Her dream kind of became my dream.”

COVID-19 delayed the process, and Black Rose didn’t start taking jobs in earnest until early 2021. “We just kept going until everything kind of opened up,” Ayala said.

They haul asphalt and other materials to and from construction sites, as well as doing paving and milling work for contractors and on highway projects, all the while taking pride in their position as women of color in a male-dominated field — and pride in their city as well.

“I was raised in Holyoke, so I see how Holyoke has progressed. And I’ve seen all these small businesses also come about and grow,” Ayala said. “We see these restaurants and other businesses come about that are owned by women of color. You can see every day how they’re progressing, and they’re still around. It’s definitely a nice feeling to be a part of that.”

—Joseph Bednar

 

Holyoke Sporting Goods

This Venerable Institution Helps Foster Team Spirit

Owner Betsy Frey

Owner Betsy Frey

Nothing says ‘team spirit’ quite like matching uniforms, and whether you’re on a sports team, a sales team, or even team Gas & Electric, there’s a place in Holyoke to find your team spirit — Holyoke Sporting Goods.

Originally founded in 1928 in downtown Holyoke by James Clary, the company moved to its current location on Dwight Street under current owner and operator Betsy Frey in 2005.

“It’s in a much easier section of town to get to, we’re right off of the highway, which is convenient,” Frey said. “We have our own dedicated parking lot, which is nice, too; you don’t have to park on the street.”

Holyoke Sporting Goods caters not only to sports teams, but to many area businesses. “We do a lot of schools; we sell their sports equipment and their uniforms,” Frey said. “Then we do leagues like Little Leagues — we’ll supply them with all their baseballs, their equipment, their uniforms. I also do a lot of municipal stuff for the city of Holyoke or the city of Springfield, like Holyoke Gas & Electric, Water Works, Housing Authority, all the uniforms that they wear — they’ll wear shirts and stuff with a company logo on them. So we do all that.”

And with St. Patrick’s Day — along with Holyoke’s famous St. Patrick’s Day Parade — right around the corner, look no further than Holyoke Sporting Goods for related merchandise.

“Right now, we’re doing a lot of stuff for St. Patrick’s Day,” Frey said, “so I have a lot of Holyoke stuff with shamrocks and things like that.”

Frey said she enjoys running a business in Holyoke, adding that she gets a real team-spirit feeling from the city.

“Oh, it’s great,” she said. “Holyoke’s a great place to be in business. The people here are extremely supportive; they like to support their local businesses. I sell a lot of stuff in the store that has ‘Holyoke’ on it or is related to Holyoke. The people in Holyoke are wonderful; they support the business. This is a good community to have a business in.”

—Elizabeth Sears

 

Hadley Printing

For 125 Years, This Holyoke Staple Has Been on a Roll

Owners and brothers Greg (left) and Chris Desrosiers

Owners and brothers Greg (left) and Chris Desrosiers

Hadley Printing has been a family-owned business for 125 years. Currently in its third generation under the direction of brothers Chris and Greg Desrosiers, the commercial printer offers digital printing, offset printing, and mail services to a wide variety of customers in New England.

The business originated in South Hadley, but in 1976, it moved to its current location on Canal Street in Holyoke. When asked about operating a business in the 33,000-square-foot building alongside one of the city’s historic canals, Vice President Greg Desrosiers had a lot to say.

“We’re in an old mill building … it used to be a silk company years and years ago; that’s when it was originated, so we’re kind of in an old silk mill,” he said. “The building itself serves us well — these mill buildings were made really well back in the day; so long as you take care of them, they serve you back really well. Obviously, it has tons of windows with natural light. In a manufacturing setting, that’s really, really welcomed and beneficial.”

Desrosiers noted that many manufacturing settings don’t have any windows to allow natural light to come in, so having the abundant natural light of one of the Holyoke mill buildings is much preferred to the usual dreary setting of four solid walls. The water view of the canal is not only another added bonus for day-to-day working pleasure, but it actually helps with the printing itself — Desrosiers can say with certainty that at least 50% of the company’s power is hydroelectric, but noted the actual percentage is probably much higher than that.

Hadley Printing, with 30 employees working across two shifts, has found another advantage to being located in Holyoke aside from operating out of the former silk mill. The company services customers in Connecticut, Vermont, New Hampshire, the Boston area, and Albany, in addition to local customers, making Holyoke a sweet spot.

“It’s really the crossroads of New England, with 91 and the Mass Pike intersecting right through Holyoke,” he explained. “It’s the center of our customer base. We’re in the middle of who we service.”

Elizabeth Sears

 

International Volleyball Hall of Fame

For a Half-century, It Has Lifted Up Its Sport and Its City

Executive Director George MulryStaff Photo

Executive Director George Mulry

Honor. Preserve. Promote.

Those three simple words reflect a robust, multi-pronged effort to celebrate the sport of volleyball and secure its future, and George Mulry detailed just a few of those prongs. Or spikes, if you will.

“On the honor side, we certainly recognize the inductees and those worthy of enshrinement in the Hall of Fame,” said Mulry, the Hall’s executive director. “But with some of our awards, we’re recognizing local individuals and organizations that are doing great things, not just for the sport of volleyball, but to help move the Volleyball Hall of Fame forward, which in turn helps move the city of Holyoke forward.

“The preserve side is really where we’re focusing a lot of our time now,” he added. “We have our Archival Preservation and Community Access Project, where we’re going through our entire archive, cataloguing it, and trying to digitize it and make it available as a resource library for the area. That will help bring some scholars in, which will give us an opportunity to improve the exhibits that we have and improve some online exhibits as well.

“And on the promote side, we’re not only trying to promote the growth of volleyball, but we want to promote volleyball itself within our region,” Mulry said, listing events like a summer volleyball festival, the collegiate Morgan Classic tournament at Springfield College, and no-cost youth clinics. “We’re just promoting the sport as a whole, while at the same time promoting the Hall of Fame as that vehicle for telling the story.”

From the Hall’s inception in 1971 to the opening of its current facility on Dwight Street in 1984 through today, with conversations taking place about what a future Hall of Fame might look like, Mulry said Holyoke has always been top of mind.

“For over 50 years, the city has really embraced being the birthplace of volleyball and used that as an economic driver for tourism and economic spinoff,” he explained. “There are a lot of really exciting things going on. But it’s the support that we’ve received from the city of Holyoke that really makes the whole thing go.”

—Joseph Bednar

 

Valley Blue Sox

This Team Has Become a Summer Tradition in Holyoke

If you visit Holyoke during the summertime, you might catch the Valley Blue Sox in action at Mackenzie Stadium.

The Blue Sox, originally known as the Concord Quarry Dogs, began in New Hampshire but have since rebranded and have called Holyoke their home for more than a decade now. The team is part of the New England College Baseball League, with players coming from all over the U.S. each summer.

“Having a team in Holyoke is great for us; you have a really loyal fan base, the same fans that usually come to a lot of games, so we get to know the same people throughout the summer in the city,” said Tyler Descheneaux, the new general manager. “The community really rallies around it.”

He went on to explain the team’s national impact as well as local significance.

“The purpose of this league is to try and have players that are trying to make it to that next level, to the major leagues, play summer ball,” he explained. “Our league is ranked as one of the top leagues in the entire country for summer leagues — last year, we were number two in the entire country. It’s a highly coveted league, so a lot of MLB scouts or even college scouts will come to our games to see how these players are.”

The team is going to bat with plenty of new promotions this season, including a partnership with Michael’s Bus Lines on a raffle, with one lucky fan winning a free bus ride for 25 people. Additionally, opening weekend will feature a giveaway of shirts to the first 250 fans who come to the game, and these aren’t just any shirts — the team is debuting a new logo this season, and this will be the first chance for fans to sport the team’s new look.

The Blue Sox are actively involved in the community — on and off the field.

“One thing that we do every summer is we always hold different youth baseball clinics, which usually last a week. We always hold one in Holyoke, and that’s coming up,” Descheneaux said.

With so much in store for the team and the community, this summer seems to be shaping up to be a home run.

—Elizabeth Sears

 

Marcus Printing

For Almost a Century, This Press Has Found Success

The printing industry has seen plenty of changes over the past century, but they’ve only accelerated in the new century, said Susan Goldsmith, president of Marcus Printing.

“Technology in printing has changed more rapidly in the past 20 years than the 100 years before that,” she noted. “We have basically kept up with technology, starting with eliminating film from the printing process and going direct to plate, and then getting into the digital world and most recently expanding into mailing as well as wide-format; we’ve become a little bit of everything to everybody.”

It’s a model that works for Marcus, she added. “We couldn’t be just a standalone digital shop, or a standalone offset shop. We’re a mid-sized print shop. That’s where we’re most comfortable — not printing a million pieces, but we can print 50,000, or we can print two for you. That’s been the niche we always wanted to serve.”

The third-generation family business was established in 1930 by Phil and Sarah Marcus at 32 Main St. in Holyoke, who moved to 109 Main St. in 1942. Back then, it was strictly a fine letterpress printing company, installing its first offset press in 1945.

In 1961, Marcus moved to a 7,000-square-foot space in the former Skinner Mill on Appleton Street. During the next 25 years, it expanded its offset production, purchased the building, and expanded to use all of its 21,000 square feet on three floors. The current location, at 750 Main St., is a 33,000 square-foot facility, all on one floor.

The company’s 30-plus employees pride themselves on customer service, Goldsmith said. “We don’t make promises we can’t keep, and we do everything in our power to get it to you when you need it. And we try to employ as many Holyoke people as we can.”

She’s also proud of her company’s place in the Paper City.

“Holyoke has a great business community, and printing and paper have been at its foundation. We just had a conversation with John Hazen about work our parents did together, and I’m guessing maybe our grandparents. It’s nice to have that long-term connection with the history of what the city is built on.”

—Joseph Bednar

Agenda

Ubora, Ahadi Award Nominations

Through March 31: The Springfield Museums is seeking nominations for the annual Ubora Award and Ahadi Youth Award. These prestigious awards — conferred by the African Hall Subcommittee — are awarded to African-American people from Greater Springfield who have demonstrated commitment, above and beyond, to fields of community service, education, science, humanities and/or the arts. The nomination deadline for both awards is March 31. True to the Swahili word that comprises its name, the Ubora Award recognizes an adult of African heritage who exemplifies excellence in their commitment to creating a better community through service. In 2022, the Ubora Award was given to Dr. Gerald “Bruce” Cutting and Carol Moore Cutting. Named for the Swahili word for promise, the Ahadi Youth Award is presented to a young African-American who excels in academics and performs admirable service to the Greater Springfield community. Eligible candidates must be age 19 or younger, live in or have strong ties to the Greater Springfield area, and be currently enrolled in grades 10, 11, or 12. In 2022, the Ahadi Award was given to Kayla Staley. The Ubora and Ahadi awards will be presented at a ceremony at the Springfield Museums in the fall. Nomination forms are available at springfieldmuseums.org/ubora. In addition to the electronic form, nominations may be emailed to [email protected] or mailed to African Hall Subcommittee, Springfield Museums, 21 Edwards St., Springfield, MA 01103.

 

Pynchon Award Nominations

Through March 31: The Advertising Club of Western Massachusetts is seeking nominations from throughout Hampden, Hampshire, Franklin, and Berkshire counties for the Pynchon Award, which recognizes citizens of this region who have rendered outstanding commitment to the community. The Order of William Pynchon was established by the Advertising Club in 1915 to recognize and encourage individuals whose lives and achievements typify the ideals of promoting citizenship and the building of a better community in Western Mass. Past recipients include community volunteers, social activists, teachers, journalists, public servants, business leaders, philanthropists, historians, physicians, and war heroes — a diverse group united by their passion for our region. To nominate an individual, submit a letter explaining why the nominee should be considered. Be sure to include biographical information, outstanding accomplishments, examples of service to the community, organizations he or she is or has been active in, and the names, phone numbers, and email addresses of at least three people who can further attest to the nominee’s eligibility for induction into the Order of William Pynchon. The Pynchon trustees reserve the right to eliminate nominations from consideration due to insufficient information. Nominations must be submitted by March 31 to William Pynchon Trustees, Advertising Club of Western Massachusetts, P.O. Box 1022, West Springfield, MA 01090-1022, or by email to [email protected]. The 2023 recipients will be announced in June, with an awards ceremony tentatively scheduled for the fall.

 

‘Economics of Climate Change’

March 1: Matthew Gibson, associate professor of Economics at Williams College, will give a talk titled “Economics of Climate Change” at 5:30 p.m. at the MCLA Feigenbaum Center for Science and Innovation, Room 121. This event is free and open to the public as part of MCLA’s Green Living Seminar series. Gibson is a research affiliate at the Institute of Labor Economics who works in environmental and labor economics, particularly time use, wage determination, air pollution, and flood risk. He received his PhD from the University of California San Diego. MCLA’s annual Green Living Seminar Series continues through April 19, presenting a series of lectures on the theme of “Capitalism and the Environment.” Every semester, the Green Living Seminar Series centers around a different topic that’s timely and relevant to current sustainability issues. The 2023 series is a presentation of the MCLA Environmental Studies Department. Podcasts will be posted online following each presentation at www.mcla.edu/greenliving.

 

Celebrity Bartender Fundraiser

March 8: I Found Light Against All Odds announced its first annual Celebrity Bartender fundraising event will take place from 5 to 8 p.m. at Plan B Restaurant in Springfield. The event will help the nonprofit continue to support at-risk youth and families in need and assist with the purchase of a home for homeless teen girls. A silent donor has pledged to match up to $100,000 to help with the purchase of the home. Michelle Brooks-Thompson will be performing at the event. She is an award-winning recording artist, a finalist on the third season of The Voice, a vocal coach, a motivational speaker, and CEO of MBT Music Inc. She has performed at many professional sporting events, singing the national anthem. She will perform “Never Give Up” at the I Found Light Against All Odds fundraiser. Celebrity bartenders for the evening include Kristine Puglisi Allard (Square One), Raymond Berry Jr. (White Lion Brewing Co.), Hampden County Sheriff Nick Cocchi, Dawn Creighton (Community Connector), state Rep. Carlos Gonzalez, Springfield City Councilor Justin Hurst, Nadim Kashouh (Nadim’s Mediterranean Restaurant), Springfield City Council President Jesse Lederman, Waleska Lugo (Inclusive Strategies, LLC), Dan Moriarty (Monson Savings Bank), state Sen. Jake Oliveira, Springfield Mayor Domenic Sarno, Payton Shubrick (6 Brick’s), Alethea Stevenson (Center School After School Program), and Jeff Sullivan (New Valley Bank & Trust).

 

Outlook 2023

March 10: Massachusetts Gov. Maura Healey will keynote the Springfield Regional Chamber’s premier legislative and economic forecasting event of the year from 11 a.m. to 1:30 p.m. Taking place in Exhibition Hall at the MassMutual Center, Outlook brings together business leaders and local, state, and federal policymakers to discuss this year’s economic outlook. This will be the first in-person Outlook event since 2020. Along with Healey, Outlook will feature a diverse lineup of speakers, with more presenters being announced within the coming weeks. Tickets for Outlook 2023 cost $75 for Springfield Regional Chamber members and $100 for general admission. The registration deadline is March 6. Reserved tables of 10 are available. Visit dev.springfieldregionalchamber.com/events/details/outlook-2023-6182 to register. For additional information, email [email protected] or call (413) 755-1309.

 

 

EANE Leadership Summit

March 29: The Employers Assoc. of the NorthEast will host its annual Leadership Summit at the MassMutual Center in Springfield. With a focus on navigating the new workforce, the summit will showcase tangible ways leaders can adapt to workplace dynamics that have significantly shifted in the three years since the onset of COVID-19. The program will feature an opening keynote from U.S. Olympic and Paralympic Hall of Famer Chris Waddell. A Western Mass. native, Waddell’s keynote will share his insights and experience as the first nearly unassisted paraplegic to summit Mr. Kilimanjaro. The closing keynote will be presented by Mohammad Anwar and Frank Danna, bestselling co-authors of Love as a Business Strategy. Attendees will also have access to 10 breakout sessions with topics including coaching and development, unlocking one’s potential, mastering time management, engaging multiple generations, avoiding legal landmines, mitigating conflict, leading with empathy, and more. Register and learn more at www.eane.org/event/2023-leadership-summit.

 

Difference Makers Gala

April 27: The 15th annual Difference Makers Gala will be held at the Log Cabin in Holyoke. Since 2009, BusinessWest has been recognizing the work of individuals, groups, businesses, and institutions through this recognition program. The 2023 Difference Makers was announced, and their stories told, in the Feb. 20 issue of BusinessWest and at businesswest.com. Tickets cost $85 each, and tables of 10-12 are available. To purchase tickets, visit businesswest.com/difference-makers. Partner sponsors for this year’s program include Burkhart Pizzanelli P.C., the Royal Law Firm, TommyCar Auto Group, and Westfield Bank.

 

Pioneer Valley Conference for Women

May 4: The Pioneer Valley Conference for Women will host its first in-person event at the Marriott in downtown Springfield. The theme of the conference is “Let Go.” Leading the speaker lineup are Paulette Piñero, social entrepreneur, writer, and leadership coach, and Yvonne Williams, author of Tested Faith and It’s All About the Shoes. Each will provide a keynote address to an expected audience of more than 300 attendees. The conference highlights topics that were chosen by the women of Western Mass., based on current trends and interests. Alison Maloni, owner of Alison May Public Relations, news anchor for a national network, and bestselling author of Breaking in the News: Build Buzz for Your Brand, will emcee the conference. Local comedian Jess Miller will entertain attendees during a VIP Comedy Kick-off the evening before the conference; tickets cost $35. The cost to attend the Pioneer Valley Conference is $52, which includes breakfast, lunch, a swag bag, and an afternoon celebration with a female DJ and complementary wine and hors d’oeuvres following the full-day conference. Keeping with the goal of accessibility, the conference will also be available virtually for those who are more comfortable watching through a screen. Sessions will be taped for future viewing. For more information on keynote speakers, sponsors, exhibitors, and panelists, visit sheslocal.org/pioneer-valley-conference-for-women.

 

 

Cybersecurity Special Coverage

Defense Mechanism

 

The numbers are staggering. According to Cybersecurity Ventures’ 2022 cybercrime report, the cost of cybercrime is predicted to hit $8 trillion in 2023 and will grow to $10.5 trillion by 2025.

The impacts on businesses are already well-established. According to security.org, one in every six businesses that fell victim to cyberattacks faces ransomware, and about half of them pay the ransom. And according to a report last year by Security Intelligence, the share of data breaches caused by ransomware grew 41% in the previous year and took 49 days longer than the average breach to identify and contain.

A study conducted last year by Positive Technologies among financial organizations, fuel and energy organizations, government bodies, industrial businesses, IT companies, and other sectors found that cybercriminals are able to penetrate 93% of company networks and gain access to local network resources.

Such breaches, obviously, affect personal data. In 2020 alone, data breaches exposed more than 37 billion personal records, 82% of which came from only five breaches, security.org notes. Data breaches affect not only companies and organizations, but also the people whose information is in the exposed records. And identity-fraud losses in 2020 cost its 49 million victims $56 billion in total, or roughly $1,100 per victim.

“Cyber insurance premiums are climbing, and it’s becoming increasingly difficult for companies to afford or obtain coverage.”

Clearly, the threat is real, and growing. Here are a few trends to consider when looking at the cybersecurity landscape, and what tech media and organizations are saying about them.

 

Rising Threats, Rising Liability

With the rise in cybercrime has come increased risk for businesses, and that means a much larger cybersecurity sector. According to security.org, the global cyber insurance market was worth $7.8 billion in 2020 and is likely to grow into a $20 billion industry by 2025. About 75% of all cyber insurance premiums are for businesses, and the rest for individuals. But that could be shifting as well.

So, too, is the responsibility companies bear for their own data security, Forbes projects. “Cyber insurance premiums are climbing, and it’s becoming increasingly difficult for companies to afford or obtain coverage,” the publication notes. “To negotiate insurance premiums and better risk coverage, businesses will be required to present evidence across a broad spectrum of security areas in order to prove compliance with leading cybersecurity standards and best practices.”

Organizations will begin to conduct enterprise risk assessments that highlight the maturity level of their cybersecurity program and proactively address any underwriting concerns, it continues, noting that risk assessments can help determine decisions around insurance gaps, limits, and coverage.

“With the distinct possibility of a global recession on the horizon, we expect to see ransomware attacks spike in 2023. However, larger organizations in regions heavily impacted during the ransomware boom are the most prepared for this wave after investing time and money in fighting back.”

As for those internal efforts, Forbes also notes that cybersecurity has become too complex for many organizations to manage on their own, and most companies don’t have the skills or resources to manage a full-fledged security operations center (SOC). For these reasons, many businesses will be forced to think creatively and could decide to outsource their day-to-day security operations.

Locally, one such SOC is being developed at Springfield Union Station, part of a state- and federally funded project announced in November to establish a Cybersecurity Center of Excellence at the site, which will also include a ‘cyber range’ for training.

Mary Kaselouskas, vice president and chief information officer at Springfield Technical Community College (STCC), which will manage the center, noted recently that “a lot of companies don’t have the resources for a fully operational SOC, or can even afford to have managed SOC operations,” so the need for a local SOC is clear.

 

Zero Trust on the Rise

One way businesses are increasingly curtailing cyber threats is through a concept called ‘zero trust.’

According to IBM, the idea, developed by John Kindervag in 2010 while a principal analyst at Forrester Research, is a broad framework that promises effective protection of an organization’s most valuable assets. It works by assuming every connection and endpoint is considered a threat.

Essentially, a zero-trust network logs and inspects all corporate network traffic, limits and controls access to the network, and verifies and secures network resources. A zero-trust security model ensures data and resources are inaccessible by default, and users can only access them on a limited basis under the right circumstances, known as least-privilege access. The strategy also authenticates and authorizes every device, network flow, and connection.

“As hybrid work became a way of life, more organizations have started adopting zero-trust frameworks, meaning all users, apps, and devices that request access are assumed to be unauthorized until proven otherwise,” Security Intelligence notes. “Organizations with a zero-trust approach deployed saved nearly $1 million in average breach costs compared to organizations without zero trust deployed.”

 

Connecting the Globe

Perhaps no cybersecurity trend has been bigger in the last several years than the scourge of attacks related to the supply chain. Analyst firm Gartner predicted that, by 2025, 45% of global organizations will be impacted in some way by a supply-chain attack.

“Cyber criminals look for organizations or industries teetering at the edge and then make their move to tip them over,” said Charles Henderson, an IBM global managing partner and head of IBM Security X-Force. “Last year, we saw that with manufacturing — a strained industry viewed as the backbone of supply chains. With the distinct possibility of a global recession on the horizon, we expect to see ransomware attacks spike in 2023. However, larger organizations in regions heavily impacted during the ransomware boom are the most prepared for this wave after investing time and money in fighting back.”

Global threats often require a global response, which is why, last year, the U.S. State Department announced the launch of the Global Emerging Leaders in International Cyberspace Security (GEL-ICS) Fellowship, in partnership with the Meridian International Center.

The fellowship will support the development of a diverse global network of future cyber policy leaders who share the U.S. and other partners’ vision for cyberspace, and is designed to equip emerging leaders from the governments of these foreign partners with the knowledge and global connections to be advocates of the framework of responsible state behavior in cyberspace, as affirmed by the United Nations General Assembly.

The first cohort of 20 to 25 government officials will engage in a year-long program on international cyberspace policy in 2023. Fellows will visit Washington, D.C., New York City, and San Francisco to engage with U.S. and international leaders from government, industry, and civil society. They will also participate in a series of thematic webinars to support continuing education and foster networking among the fellows and stakeholders.

Additionally, fellows will reconvene on the margins of the 2023 Internet Governance Forum hosted in Japan to mark the end of the program. With each year, fellowship alumni will form a growing, global network of proponents for a stable and secure cyberspace for future generations.

 

Good Time for a Job Search

If there’s a plus to the increasing cyber threat landscape, it’s an explosion in job opportunities. Even at a time when the IT industry is seeing massive layoffs, cybersecurity appears to be a safer harbor than other tech careers.

The global cybersecurity workforce grew to encompass 4.7 million people last year, reaching its highest-ever levels, according to a workforce study by ISC2. However, the same study found there is still a need for more than 3.4 million security professionals, an increase of more than 26% from 2021’s numbers.

The U.S. Bureau of Labor Statistics projects similarly robust need, estimating that the number of cybersecurity jobs will grow by 35% between 2021 and 2031. According to Cyberseek, of those 3.4 million professionals needed globally, about 770,000 opportunities are in the U.S. alone.

Opinion

Opinion

By John Henderson

Over the past three years, organizations have learned how to be more agile and nimble to survive the pandemic. With each passing phase of the pandemic, leaders needed to learn how to be ‘in the moment.’ Successful leaders are the ones who are very self-aware of their behaviors and actions in the workplace and how they impact those they lead and those they work for. Self-aware leaders understand their strengths, shortcomings, abilities, and limitations.

As I have read many lists of what skills and attributes a leader needs to be successful, the lists haven’t changed drastically from year to year:

• Great leaders help their employees grow. They are effective in developing, delegating, and directing their employees. They recognize what each individual needs to be successful and know how to adapt to help each person grow.

• They make their team feel valued. Leaders who include, not exclude, their direct reports in decision making when appropriate show they value and care for the employee. When employees feel valued, they have a sense that they belong on the team and in the organization. A sense of belonging is the ‘B’ in DEIB. Diversity is representation, equity is recognizing, inclusion is action, and belonging is a feeling.

• They are empathetic while holding people accountable. Leaders need to be skilled at finding the right balance between empathy and accountability. Learning to relate to others with understanding and empathy is crucial, and so is being able to maintain standards of accountability where business still gets done.

• They prioritize — every day. Great leaders get things done, and they get the most important things done first. Understanding the difference between what is urgent and what is merely important is a sign of a good leader. Managing your time and the time of your employees will make a more successful and enjoyable workplace.

I am always honored to be asked to help a team in their professional development. It’s an amazing feeling when you hear them sharing their own insights and challenges to leading people. I know that, when they return to their workplace, they will focus on being in the moment to lead people for success.

 

John Henderson is director of Learning & Development at the Employers Assoc. of the NorthEast. This article first appeared on the EANE blog; eane.org

Picture This

Email ‘Picture This’ photos with a caption and contact information to [email protected]m

 

Thriller of a Gift

gift

Pictured, from left: Stacey Warren, Hampton Inn and chamber 5K committee co-chair; Kate Riley, Riley Home Realty and chamber 5K committee; Melissa Breor, Chicopee Chamber of Commerce executive director; Aida Gaouette, Lorraine’s board member; Cathy Desorcy, Lorraine’s board secretary; Kim Caisse, Lorraine’s executive director; Kenneth Fontanez, Westfield Bank and Lorraine’s board member; and Heather Leclerc, Riley Home Realty and Lorraine’s board member.

The Greater Chicopee Chamber of Commerce presented a $4,172 donation to Lorraine’s Soup Kitchen & Pantry, the result of the chamber’s 2022 Thriller 5K held at the end of October. On race day, 236 pounds of food donations were also collected for Lorraine’s.

 

 

 

Marathon Effort

Mayflower Marathon food drive

Rock 102 hosted its 29th annual Mayflower Marathon food drive to benefit Springfield’s Open Pantry

On the three days before Thanksgiving, Rock 102 hosted its 29th annual Mayflower Marathon food drive to benefit Springfield’s Open Pantry. This year, the tradition found a new home at MGM Springfield, where Bax & Nagle broadcast for 52 hours while collecting non-perishable food donations for Open Pantry. The effort filled more than three 53-foot tractor-trailer trucks and raised more than $174,000 in food and cash donations. The Springfield Thunderbirds Foundation added a donation of $10,500 in both cash and food.

 

 

Supporting Critical Work

The Massachusetts Bankers Assoc.

The Massachusetts Bankers Assoc. (MBA) recently awarded the Children’s Advocacy Center of Franklin County and North Quabbin (CAC) a $5,000 grant

The Massachusetts Bankers Assoc. (MBA) recently awarded the Children’s Advocacy Center of Franklin County and North Quabbin (CAC) a $5,000 grant, thanks to a nomination from Greenfield Cooperative Bank. The MBA Charitable Foundation awarded 52 grants, totaling $162,000, to nonprofits over eight geographic regions across the Commonwealth. Member banks were asked to nominate deserving organizations in their community. CAC Executive Director Irene Woods (center) noted that “this award will allow us to meet the mental-health needs of children that have experienced sexual abuse and have had their worlds turned upside down by trauma.”

People on the Move
Jackson Findlay

Jackson Findlay

John Santaniello

John Santaniello

Freedom Credit Union recently announced the hiring of two staff members for its new loan-production office at 115 Elm Street in Enfield, Conn.: Jackson Findlay, mortgage loan originator, and John Santaniello, assistant vice president of Member Business Lending. Findlay will be responsible for helping guide members through mortgage loan options, preparing and submitting mortgage loan applications, and working with prospective homebuyers throughout the process of obtaining a mortgage loan. A graduate of Newbury College with a bachelor’s degree in international business and Elms College with an MBA, he previously served as a virtual mortgage officer with another financial institution. Santaniello will work with businesses seeking loans, including term, Small Business Administration, commercial real estate, and commercial vehicle loans. He graduated from the University of Massachusetts with a bachelor’s degree in business administration. He previously worked at another financial institution in Connecticut as assistant vice president of Commercial Lending.

•••••

Robert Ciraco

Robert Ciraco

Michael Ostrowski, president and CEO of Arrha Credit Union, announced that Robert Ciraco has been promoted to the role of executive vice president, chief lending officer. Ciraco joined Arrha in 2019 and served as vice president, chief lending officer for all aspects of residential and commercial lending. He has more than 25 years in the financial-services lending industry. During his extensive career, he has been responsible for all aspects of lending. He was vice president of Residential and Consumer Lending for Rockville Bank, a $2 billion community bank, where he was in charge of loan processing, underwriting, loan closings, quality control, secondary market sales, loan servicing, and administration of all residential and consumer loan systems. After leaving Rockville, Ciraco built a highly successful, high-volume wholesale lending operations center to support East Coast loan originations for a West Coast wholesale lender as director of Operations. He has been involved in youth hockey for more than 15 years, coaching and serving as a board member at several different hockey organizations.

•••••

Michael Tiberii

Michael Tiberii

Tom Ingle

Tom Ingle

Nicole LaCroix

Nicole LaCroix

Fontaine Bros. Inc., a construction management and general contracting firm serving the public and private sectors since 1933, recently announced three new hires to the organization: Michael Tiberii as senior project supervisor, Tom Ingle as project supervisor/manager, and Nicole LaCroix as project manager. Tiberii joins Fontaine from AECOM Tishman, where he was vice president of MEP Services. With more than 35 years of experience, he has worked on projects in many sectors including life science, hospitality, and residential. He completed the Wentworth Institute of Technology’s Architectural Design and Drafting program and earned a certificate from the University of Texas’ Project Management program. Before joining Fontaine, Ingle was a general contractor who managed his own construction and remodeling company. He is a licensed construction supervisor and earned a degree in business management from Providence College. Lacroix comes to Fontaine from Bowdoin Construction. She earned a master’s degree in construction management from Wentworth Institute of Technology and a bachelor’s degree in interior design. Her diverse experience includes a wide range of projects in the academic and life-science sectors.

•••••

The Western Mass. Hyundai dealers (Balise, Gary Rome, and Country) surprised Bob “the Bike Man” Charland with a new 2023 Hyundai Tucson yesterday at his repair shop at the Eastfield Mall in Springfield. Charland is the founder of Pedal Thru Youth Inc. He started working with children in 2003 when he led a Girl Scout troop for his daughter and coached her softball team. He started teaching automotive for Willie Ross School for the Deaf in 2012. Around the same time, he started fixing up bikes to donate to less fortunate kids. In 2017, after being diagnosed with a neurodegenerative disease, he decided that he wanted to create a formal organization and start donating bikes to large groups of children. Thus, the idea for Pedal Thru Youth was born. Charland has made significant contributions to the community that also includes volunteering his time to supply law-enforcement agencies around Massachusetts and Connecticut with backpacks filled with essential supplies for the homeless. Hyundai Salute To Heroes is an annual event that was launched in 2021 and brought to the Western Mass. region by Gary Rome, president of Gary Rome Hyundai and president of the Hyundai Dealers Advertising Assoc., to recognize local, everyday heroes. The Hyundai Tucson SEL AWD is valued at $33,495, and the dealers are paying for all taxes and fees associated with the vehicle.

•••••

Charlie D’Amour

Charlie D’Amour

Gregory Thomas

Gregory Thomas

Aaron Vega

Aaron Vega

The Community Foundation of Western Massachusetts (CFWM) announced the appointment of three new trustees. Charlie D’Amour, Gregory Thomas, and Aaron Vega, each of which began their three-year terms in October, will provide guidance and leadership during a pivotal time for CFWM, which embarked on a national search for its next president and CEO earlier this year. D’Amour is the president and CEO of Big Y, where he is responsible for the successful development and execution of long-term strategies for the company. Throughout his tenure at Big Y, he has been instrumental in the development and growth of all aspects of the business, including its World Class Supermarkets, its other retail-store formats, distribution and facilities-management capabilities, and support functions. D’Amour is board member and serves on the public affairs committee for FMI, the national food-industry association. He is also a member of the board and executive committee and former chair of Topco Associates Inc., a member-owned, $16 billion buying consortium headquartered in Chicago. He has served as the chairman of Baystate Health and serves on the board and is a former chair of the Western Massachusetts Economic Development Council. Thomas serves as executive director and lecturer at UMass Amherst. Thomas has an extensive background in business as both a strategic manager and a professor. Since 2018, he has been at UMass Amherst, serving in a dual role as a lecturer at the Isenberg School of Management and executive director of the Berthiaume Center for Entrepreneurship. Additionally, since 2008, he has served as a manufacturing strategy manager for a multi-national technology company. His volunteer experience includes roles on the Northampton Chamber of Commerce, Beta Sigma Boule Foundation in Springfield, and the Corning Children’s Center in Corning, N.Y., where he served as both president and treasurer. Vega was appointed director of the Office of Planning and Economic Development for the city of Holyoke in 2020. Prior to his appointment, he served as state representative for the 5th Hampden District. He continues his focus on providing constituent services, education policy, and economic development. Over the past 10 years, he has been involved in several local nonprofit boards and volunteer projects.

•••••

Country Bank recently announced four promotions. Lisa DiMarzio and Scott Emerson were promoted to first vice presidents. DiMarzio oversees the bank’s Compliance and Community Reinvestment area. She has worked in various positions as a long-tenured team member with 36 years at Country Bank. She holds a bachelor’s degree in business administration from Anna Maria College. In addition, she is a graduate of the New England School for Financial Studies and the American Bankers Assoc. Stonier Graduate School of Banking, where she also earned a Wharton leadership certification. Emerson has more than 20 years of experience in the technology industry and has been an essential part of the Innovation and Technology team at Country Bank for the last 17 years. He holds a bachelor’s degree in psychology from UMass Amherst and has completed several technology-related certifications throughout the course of his career. Dianna Lussier, who oversees the Risk Management area, has been promoted to vice president. She has been with Country Bank for 18 years and holds a bachelor’s degree in business administration from Worcester State University with a concentration in finance and accounting. She is also a graduate of the Massachusetts Bankers New England School for Financial Studies. She is currently attending the American Bankers Assoc. Stonier Graduate School of Banking and completing her Wharton leadership certification. Jason Bourbeau was promoted to Technology Architecture officer. He has been with Country Bank for eight years, earned an associate degree in computer systems engineering from Springfield Technical Community College, and is certified as a Cisco network professional.

•••••

Jane Johnson Vottero

Jane Johnson Vottero

Holyoke Community College (HCC) recently welcomed Jane Johnson Vottero as its new director of Marketing and Strategic Communications. Vottero joins HCC after 21 years at Springfield College, where she has worked as manager of editorial services, publications director, director of executive communications, and, most recently, editorial director. Her work includes award-winning publications, executive speech writing, supervision of creative and volunteer teams, advertising campaigns, newspaper reporting, freelance correspondence, development writing, web writing, video production, and strategic communications for businesses, nonprofits, and political and social-issue campaigns. At HCC, Vottero will oversee the operations of marketing, media relations, social media, graphic design, website management, publications, and other internal and external communications. She holds a bachelor’s degree in English literature from UMass Amherst and a master’s degree in psychology from Springfield College. She has worked as a writer, editor, and publicist in Western Mass., including at Baystate Health, the Western Massachusetts Business Journal (now BusinessWest), the Westfield Evening News, and Barron’s Business and Financial Weekly. She is a past president of the Junior League of Greater Springfield, the founding president of CISV Greater Springfield, and a graduate of the Women’s Fund of Western Massachusetts Leadership Institute for Political and Public Impact.

•••••

Meridith Salois

Meridith Salois

bankESB recently promoted Meridith Salois to vice president, Commercial Credit Systems Management. Salois joined bankESB in 2001 as a loan servicer and progressed over time to collections assistant, credit analyst, and senior credit analyst before being elected officer in 2015 and promoted to assistant vice president in 2016. In 2020, she was promoted to assistant vice president, Commercial Credit Systems manager. She was responsible for leading the commercial integration group for bankESB parent Hometown Financial Group’s recent acquisition of Randolph Bancorp and Envision Bank. Salois holds a bachelor’s degree in business administration and management from Bay Path College and is a graduate of the New England School for Financial Studies. She currently serves as vice president of the LoanVantage User Group and is an active volunteer in her community with the Southampton Road PTO and All 4-Kids Consignment Sale.

•••••

John Miarecki

John Miarecki

Shawna Griffin

Shawna Griffin

Erica Moulton

Erica Moulton

Susan Mayhew

Susan Mayhew

Market Mentors, the region’s largest marketing, advertising, and public-relations agency, is proud to announce the addition of four new team members, adding to the depth and expertise of its staff. The hires span multiple departments, including account services, media buying, and administration. John Miarecki joined the agency as director of Growth and Development. A marketing guru with almost 15 years of experience in various roles, as well as degrees in marketing and psychology from West Chester University in Pennsylvania, he is tasked with assisting with business development, client services, internal operations and talent development. Shawna Griffin is the agency’s new media planner/buyer, bringing with her two decades of experience in the field. A graduate of Hofstra University, she is adept at creating comprehensive media plans that drive action and results. Erica Moulton joined the agency as an account executive with nearly 20 years of expertise in all things communications, including social media, public relations, referral relations, fundraising, account management, and more. She received her bachelor’s degree in psychology from the Catholic University of America and has extensive expertise in the healthcare and nonprofit verticals. Susan Mayhew made her return to Market Mentors as office manager, a position she previously held for four years before moving to Colorado and then South Carolina. With more than 25 years of business administration experience, she is responsible for office management, including financials (including accounts payable, accounts receivable, and reporting) and some human-resources duties.

•••••

Jessica Oliver

Jessica Oliver

Hometown Mortgage, a division of bankESB, recently announced that Jessica Oliver has been hired as a loan officer. Oliver has more than 20 years of experience in the mortgage industry. Prior to her hiring at Hometown Mortgage, she was employed as a loan officer at First Eastern Mortgage for 15 years and at Fairway Independent Mortgage for nearly seven years.

Law

This Developing Trend Is Moving in the Wrong Direction

By John Gannon, Esq.

 

Quiet quitting is a term many employers are familiar with — it involves a situation where an employee disengages from work and does only the bare minimum in order to get fired and collect unemployment.

Now, employers are firing back with quiet firings.

Quiet firing involves intentionally creating a difficult work environment and/or cutting pay or hours in a way that encourages people to leave voluntarily. In theory, the employee will quickly realize they need to get out and try to find alternate work elsewhere.

On the surface, ‘quietly firing’ a problematic or difficult employee might sound like a good idea. For starters, the manager or supervisor gets to avoid an uncomfortable conversation that will certainly lead to bad feelings and possibly boil over into a confrontation. Second, if the employee who is getting quietly fired is not meeting performance expectations, managers and supervisors avoid needing to coach them and give feedback.

John Gannon

John Gannon

“Managers and supervisors may prefer this method so they do not feel guilty about the end of the employment relationship. And quiet firing can be more easily accomplished in a remote or hybrid environment, as disengaging is easier when you do not have to see someone in the office.”

They can also avoid discussions about the consequences of continued poor performance. Managers and supervisors may prefer this method so they do not feel guilty about the end of the employment relationship. And quiet firing can be more easily accomplished in a remote or hybrid environment, as disengaging is easier when you do not have to see someone in the office.

Finally, some employers may see this as an opportunity to avoid unemployment compensation claims or claims of unlawful termination because employees who resign normally have trouble succeeding with such claims.

Despite what may appear to be advantages for employers who quietly fire employees, employers should resist the urge to utilize use this strategy for a number of reasons. First, creating a hostile work environment could lead to a lawsuit. It is unlawful for an employer to create a hostile work environment that is tied to an employee’s protected characteristics, such as gender or race. Creating a hostile work environment or reducing an employee’s hours could also be considered an adverse employment action, which can lead to claims of discrimination or retaliation.

Employees who are successful with these claims can sometimes recover big damage awards. For example, back in 2018, a jury awarded $28 million in damages to a nurse who succeeded in a retaliation claim against her employer. Part of her claim was that she was being verbally abused by her supervisor. The jury agreed, and the employer had to pay — a lot — for this supervisor’s mistake.

Employees who feel as though they are being squeezed out might resort to avenues other than the courtroom to air their grievances. It is not hard to leave damaging feedback on Glassdoor, a website where current and former employees anonymously review companies. Employees can (and probably will) share their negative feedback with co-workers, which could serve as the catalyst for good employees to start looking for a new job. It’s no secret that hiring and retaining qualified employees seems to be getting harder and harder each day.

Moreover, quiet firing is often the byproduct of a poor manager or supervisor who is unwilling to do one of the more difficult parts of their job — performance management.

So what should employers do? First, leaders should insist on managers and supervisors using traditional methods to address problematic behavior, such as coaching and progressive discipline. Should those efforts prove unsuccessful, managers and supervisors need to be ready to have the difficult conversation necessary to terminate the employee.

HR leaders should also be stepping in to prevent quiet firing from becoming a thing. This should involve regular check-ins with managers to talk about difficult employees and proactively asking how they are trying to solve the problem. Hopefully, the answer is performance management. If it’s not, maybe the manager is the one who needs some coaching and/or discipline. u

 

John Gannon is a partner with the Springfield-based law firm Skoler, Abbott & Presser, specializing in employment law and regularly counseling employers on compliance with state and federal laws, including family and medical leave laws, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Occupational Health and Safety Act; (413) 737-4753; [email protected]

Agenda

Second Installation of

‘Voices of Resilience’ Exhibit

Sept. 18 to Oct. 15: With a team of collaborators and scholars, the second installation of “Voices of Resilience: The Intersection of Women on the Move” will be presented by South Hadley’s Center Church. The opening event will be held Sunday, Sept. 18 at 2 p.m. Taking an inclusive look at local and national women’s history while exploring the pursuit of a more complete narrative of American history, the exhibition celebrates the intersecting lives of women — and women of color — in Massachusetts and beyond who changed the course of history. The exhibit launched at the Springfield Museums during the pandemic. The new installation will open at Center Church and reflect on local history and political shifts in our culture. The exhibit is free and open to the public Saturdays 10 a.m. to 1 p.m., Sundays 11 a.m. to 2 p.m., and Wednesdays 4 to 7 p.m. Group visits at other times are available by appointment. “Voices of Resilience” showcases a range of voices from early Black feminists such as Barbara Smith to longtime columnist Barbara Bernard. The exhibit celebrates both spiritual and lay leaders, artists, musicians, and educators such as Amy Hughes, formerly of the MacDuffie School, as well as Lucie Lewis, who traces her story to the Salem witch trials. Many voices from Springfield, South Hadley, Amherst, and beyond are featured. To learn more about the exhibit, visit centerchurchsouthhadley.org/voices. For questions or to schedule a tour, call (413) 532-2262 or email [email protected].

 

United Way Day of Caring

Sept. 23: United Way of Pioneer Valley announced the 2022 Day of Caring. Anyone interested in local volunteer opportunities can visit volunteer.uwpv.org to register as a volunteer. Day of Caring opportunities will be posted as the details are finalized, and other opportunities year-round are hosted on this site as well. Agencies who are interested in hosting a Day of Caring location, or corporations interested in sponsorships and/or bringing a group of volunteers, can contact Jennifer Kinsman, director of Community Impact, at [email protected] or (413) 693-0212.

 

HCC Women’s Leadership Series

Sept. 21, Oct. 19, Nov. 16, Dec. 21: Holyoke Community College (HCC) will begin its fall 2022 Women’s Leadership Series on Wednesday, Sept. 21 with presenter Trayce Whitfield, executive director of the Coalition for an Equitable Economy, leading a discussion titled “Leaning Into the Positive.” Whitfield will be followed in subsequent months by Michelle Lemoi, chief operating officer of Zora Builders in Newton (“How Claiming ‘I Don’t Know’ Opens Up Opportunities to Bolster Confidence”); Christina Royal, president of HCC (“Growth Mindset”); and Suzanne Blake, a career coach and consultant based in Medfield (“Ask for It and Get It”). All sessions run from noon to 1 p.m. on the last Wednesday of the month over Zoom. During each session, participants will join prominent women leaders for discussions on relevant topics and ideas to help their leadership development. They will also have the opportunity to form a supportive network to help navigate their own careers. The cost of each session is $25. The full four-session series can be purchased for $75. Email Lanre Ajayi, HCC’s executive director of Education & Corporate Learning, at [email protected] if pricing is an issue. Registration will open soon at hcc.edu/womens-leadership. Space is limited, so advance registration is required.

 

MOSSO Chamber Concert

Sept. 22: Bing Productions will present MOSSO’s “Mix and Match: A Chamber Music Medley” at 7 p.m. in Asbury Hall at Trinity United Methodist Church, 361 Sumner Ave., Springfield. This performance by the MOSSO Chamber Players features violinists Robert Lawrence and Miho Matsuno, violist Masako Yanagita, cellist Patricia Edens, double bassist Boots Maleson, clarinetist Christopher Cullen, horn player Robert Hoyle, and bassoonist Shotaro Mori. According to Lawrence, the program — including the music of Mozart, Brahms, Dvoák, and Schubert — will be family-friendly and last approximately 75 minutes. General-admission tickets, $20 for adults and $10 for seniors and students, are available at www.eventbrite.com/e/mosso-chamber-ensemble-tickets-408920240447.

 

Free Shred Days

Sept. 24, Oct. 29: bankESB invites customers and members of the community to two free Shred Days at local offices. No appointment is necessary. Events will be held on Saturday, Sept. 24 from 9 to 11 a.m. at the 253 Triangle St. office in Amherst, and on Saturday, Oct. 29 from 9 to 11 a.m. at the 241 Northampton St. office in Easthampton. Local residents can reduce their risk of identity theft by bringing old mail, receipts, statements or bills, canceled checks, pay stubs, medical records, or any other unwanted paper documents containing personal or confidential information and shredding them safely and securely for free. Valley Green Shredding, a professional document-destruction company, will be on site in the bank’s parking lot and can accept up to two boxes of documents per person.

 

World Affairs Council Talk

on Indo-Pacific Developments

Sept. 28: The World Affairs Council of Western Massachusetts will present its first Instant Issues brown bag lunchtime discussion of the 2022-23 program year at noon at 1350 Main St. in downtown Springfield. Dennis Yasutomo, Esther Cloudman Dunn professor emeritus of Government at Smith College, will speak on “Ukraine and the Indo-Pacific: Evolution of a Eurasian Century?” A longtime member and friend of the Council, Yasutomo’s field of research is contemporary Japanese foreign policy, and he is the author of numerous books and articles on Japanese politics and diplomacy. He will look at the impact of the crisis in Ukraine on the emerging Euro-Asian geopolitical dynamics involving China, the U.S., Japan, Australia, and Europe’s enhanced involvement in the Indo-Pacific region. Advance registration is required at www.eventbrite.com/e/instant-issues-ukraine-and-the-indo-pacific-tickets-399638689077. No walk-ins will be allowed. Admission to the event is $5 for council members without a lunch provided, $20 with a box lunch. Non-members’ admission cost is $10 without a lunch and $25 with lunch.

 

Free Fall Community Shred Day

Oct. 15: Freedom Credit Union is again offering the opportunity for Western Mass. residents to securely purge unwanted paperwork. In cooperation with PROSHRED Springfield, Freedom is offering a free Community Shred Day at two branches. Shredding will take place from 9 to 10 a.m. at 226 King St., Northampton, and from 10:30 to 11:30 a.m. at 74 Main St., Greenfield. The public is invited to bring old bills, bank statements, tax returns, and other sensitive documents for quick, secure on-site shredding. Credit union members and non-members alike may bring up to five file boxes or paper bags per vehicle to the events. There is no charge for this service.

 

Asnuntuck 50th Anniversary Event

Oct. 18: Asnuntuck Community College’s 50th-anniversary celebration will take flight from 5 to 8 p.m. at Broad Brook Brewery at 915 South St. in Suffield. The Fifty and Flights event ticket of $50 will provide guests with a tasting flight of beer, bar bites, and live music, and include donations to the scholarship fund. Sam Chevalier and Acoustic Thunder will perform live music for the event. The evening will also include a drawing featuring gift baskets, specialty items, and gift cards. Proceeds from the event will benefit student scholarships and mini-grants for the college. Sponsorship and donation opportunities are available. Individuals and businesses are being asked to consider donating a prize for the drawing or making a financial commitment with a sponsorship, which includes tickets to the event and providing textbook vouchers or a scholarship to an Asnuntuck student. To learn more about the event and giving opportunities, contact Keith Madore, executive director of the Asnuntuck Foundation, at (860) 253-3041 or [email protected].

 

Healthcare Heroes

Oct. 27: BusinessWest and the Healthcare News will honor eight individuals and groups as Healthcare Heroes for 2022 at a celebration dinner at the Log Cabin Banquet and Meeting House in Holyoke. The Healthcare Heroes class of 2022, profiled in this issue of BusinessWest, and the categories they represent are: Helen Caulton-Harris, director of Health and Human Services, city of Springfield (Lifetime Achievement); Mark Paglia, chief operating officer, MiraVista Behavioral Health Center (Administrator); Dr. Philip Glynn, director of Medical Oncology, Mercy Medical Center (Provider); Dr. Paul Pirraglia, division chief, General Medicine and Community Health, Baystate Health (Collaboration); ServiceNet’s Enrichment Center & Strive Clinic and its partners at Springfield College and UMass Amherst (Collaboration); the Addiction Consult Service at Holyoke Medical Center (Community Health); Dr. Sundeep Shukla, chief, Department of Emergency Medicine, Baystate Noble Hospital (Emerging Leader); and the Elaine Marieb Center for Nursing and Engineering Innovation (Innovation). The Healthcare Heroes program is being sponsored by presenting sponsors Elms College and Baystate Health/Health New England, and partner sponsors Trinity Health Of New England/Mercy Medical Center, American International College, and MiraVista Behavioral Health Center. Tickets cost $85 each, and tables of 10 or 12 are available. Visit businesswest.com/healthcare-heroes/healthcare-heroes-tickets to reserve a spot.