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Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

HAMPDEN SUPERIOR COURT

Ellendave, LLC v. Stick Time Sports Inc.
Allegation: Breach of lease agreement: $102,375
Filed: 9/28/15

Francis Duda, M.D. v. Baystate Medical Practices Inc.
Allegation: Employment discrimination: $100,000
Filed: 9/29/15

Verizon New England Inc. v. Springfield Water & Sewer Commission
Allegation: Negligence and trespass causing damage to equipment: $16,246.65
Filed: 9/23/15

W.W. Grainger Inc. v. Westcarb Enterprises Inc.
Allegation: Non-payment of goods sold and delivered: $144,215.49
Filed: 9/24/15

HAMPSHIRE SUPERIOR COURT

Easthampton Savings Bank v. Dependable Drywall Inc. and Lukas J. Rosov
Allegation: Non-payment on commercial line of credit: $39,327.68
Filed: 9/13/15

H. Lawrence Foster Company Inc. v. James J. Welch & Co. and Cottage Square Apts., LTD, and Berkeley Regional Insurance Company
Allegation: Non-payment of services, labor, and materials: $197,797.15
Filed: 9/21/15

Paul Weinberg, Weinberg & Garber, PC v. Climate Design Consulting, and First American Insurance
Allegation: Non-payment of services rendered: $1,500,000
Filed: 9/22/15

Tofino Associates, LLC v. Ted Ondrick, LLC
Allegation: Breach of contract for asphalt road installation: $117,172.35
Filed: 9/24/15

NORTHAMPTON DISTRICT COURT

GRP Capital, LLC v. Adamos Pizza and Restaurant
Allegation: Defendant failed to deliver receivables purchased by plaintiff in breach of contract: $12,800.00
Filed: 9/21/15

SPRINGFIELD DISTRICT COURT

Kendrick Wong v. The Creative Strategy Agency, Inc.
Allegation: Breach of employment contract: $4,209.72
Filed: 9/28/15

Susan Poirier v. ProFast Commercial Flooring, LLC and Pyramid Management, LLC
Allegation: Negligent maintenance of work area causing injury: $4,146.00
Filed: 9/17/15

WESTFIELD DISTRICT COURT

Marion Air Conditioning & Refrigeration v. Maurice Casey, Inc.
Allegation: Non-payment of balance due on repairs, parts, and labor: $8,686.51
Filed: 9/4/15

Departments Picture This

Send photos with a caption and contact information to:  ‘Picture This’ c/o BusinessWest Magazine, 1441 Main Street, Springfield, MA 01103 or to [email protected]

 

And the Winners Are …

HRU2HRU3HRUHRU1Human Resources Unlimited recently staged its annual employer recognition and fundraising event, which featured awards to several area businesses that help HRU carry out its multi-faceted mission.Top to bottom: HRU’s 2015 Employer of the Year Award went to Harrington Hospital.  Seen from left are: Sally Irvine of HRU’s Tradewinds program; Harrington Hospital President and CEO Edward Moore; Brittany Walker, program manager of Tradewinds; and Donald Kozera, President and CEO of HRU;  HRU’s 2015 Rookie Employer of the Year Award went to Plastipak Packaging. Front row (from left): ETS Career Services Senior Employment Coordinator Guss Ofori; Edgardo Antonmarchi, Karl Treat, and Rich Schroll, all with Plastipak Packaging; Pedro Martinez-Cruz, HRU’s ETS Career Services program; and Kozera. Back Row, from left: Paul Willridge, ETS Career Services, and Dean Kimber and Maryann Ayala of Plastipak Packaging; HRU’s 2015 Sheldon B. Brooks Employer Lifetime Achievement Award Winner was the YMCA of Greater Westfield. From left: Dan Flynn, COO for Wholesale Banking, United Bank; Dave Wunch, maintenance director, YMCA of Greater Westfield; Andrea Allard, CEO of the YMCA of Greater Westfield; and Ashley Ethier of HRU’s Forum House program; HRU’s 2015 Armand Tourangeau Volunteer of the Year Award Winner was John Ernst. From left: Timothy Marini, HUB International New England (formerly FieldEddy Insurance); John Ernst, Ernst Financial Group; Carol Tourangeau, wife of the late Armand Tourangeau; and Kozera.

 

 

Branching Out

Boys-and-Girls-Club-of-West-Springfield
Farmington Bank celebrated the opening of its first branch in western Massachusetts at 85 Elm St. in West Springfield on Oct. 15  with a ribbon cutting ceremony attended by area business, municipal and community leaders. As part of the ceremony, the Farmington Bank Community Foundation announced donations to four area nonprofit organizations, which included a $2,500 contribution to the Boys & Girls Club of West Springfield. Seen here, from left, are: Mike Moriarty, Farmington Bank senior vice president, commercial team leader, and Boys & Girls Club of Springfield board member; Dan D’Angelo, Boys & Girls Club of West Springfield executive director; John Patrick, Farmington Bank chairman, president, and chief executive officer; and John O’Farrell, Boys & Girls Club of West Springfield director of development. The Farmington Bank Community Foundation also announced donations to West Springfield Partnership for Education, Greater Springfield Habitat for Humanity; and Cancer House of Hope.

 

Downtown Arrival
SCdowntown

Springfield College hosted an Open House and Ribbon Cutting ceremony on Oct. 21, in recognition of its new office space at 1350 Main Street in downtown Springfield. Springfield College President Mary-Beth Cooper joined Springfield Mayor Domenic Sarno in leading the ceremony. Both Cooper and Sarno highlighted the college’s strong and rich commitment to the city of Springfield. Tours of the new office and conference room space were available for the individuals in attendance. The downtown office will assist the college in working more closely with city officials, organizations, and schools. It will provide new opportunities for experiential learning and collaborative planning. Here, from left, Springfield College Trustee Emeritus Lyman Wood, current Springfield College Student Trustee Jonathan Reidy, Cooper, Sarno, and Springfield College Trustee James Ross III help cut the ribbon.

 

 

Super 60 Celebration

Super60AwardSuper60DiasThe Springfield Regional Chamber of Commerce staged its annual Super 60 Awards Luncheon on Oct. 23. The event recognizes top-performing companies in two categories: Total Revenue and Revenue Growth. Top, Wonderlyn Murphy, center, president of City Enterprise Inc. (No. 1 in the Growth category), receives her honor from Jody Gross, director of Business Development for Health New England, and Luke Kettles, senior vice president and chief lending officer for Berkshire Bank. Bottom, keynote speakers Emily and Oliver Rich, a.k.a. the Tea Guys, talk about their Whately-based venture.

 

Insurance Sections

A Downtown Institution

CCSF President Bob Stewart

CCSF President Bob Stewart

Bob Stewart says that when it comes down to the fine print, there’s not a lot of difference in the cost of insurance policies from one company to the next.

“It’s all about relationships,” said the president of Chase, Clarke, Stewart & Fontana (CCSF), an independent insurance agency with deep, 144-year-old roots in Springfield. “Any insurance purchaser can go down the street and find another policy that may be a few dollars less than the policy they have. But it’s not all about being the lowest price on the street; it’s about providing the best coverage and providing the best service you can for your clients.”

He said his firm isn’t unique in that respect; in the era of managed competition, a time when large, national insurance chains have flooded the market with marketing campaigns focused on bottom-line promises, independent insurers have been forced to focus on the personal touch, or, as he called it, “servicing the heck out of it.” Fortunately, he added, that’s long been key to the culture at CCSF.

“That’s how we keep business — return the phone calls, answer the e-mails, go see clients,” he went on, noting that house and office calls make even more sense as downtown Springfield prepares for three years of construction hassles related to the MGM casino and the I-91 viaduct reconstruction.

“With what’s going on downtown, the parking is horrible, so we don’t encourage any of our clients to come into our office; we will go out and see them. We’re always hopping in the car; that’s just routine. We’d rather go see our clients in their office or home and talk to them there. That’s part of the service aspect, too.”

And those clients are diverse, Stewart said.

“We don’t necessarily specialize in any one thing; we do an awful lot of personal-lines insurance — homeowners, auto insurance — but we do a large amount of commercial insurance as well, a lot of professional liability, medical liability, social-service-agency liability, lawyers’ liability. I have a small program of accountants’ professional liability, with clients all over, from Boston to Pittsfield. My brother [Jim Stewart] runs a church program; he’s a broker for a national church organization, the United Church of Christ.”

Jim Stewart is one of three vice presidents, along with Dan Fontana and Raymond Lukas, and they all bring different types of expertise to the table, Bob explained. “We’re all over the map. Ray is a financial planner by trade, so he’s done a lot of life insurance, employee benefits, and financial planning, so any stuff we need done on that end, that’s always his bailiwick.

“It really is a fun business,” he went on, “and I wish we were able to attract more younger people into the field because it’s a great business. It might not have all the glitter of a Wall Street job, and we are in downtown Springfield, which doesn’t appeal to a lot of people. But it’s a wonderful business, and we’ve been very successful over the years. I’ve thoroughly enjoyed it.”

For this issue and its focus on insurance, BusinessWest sat down with Stewart to talk about why he’s a believer not only in his industry, but in Springfield itself, and why he’s still excited after 42 years in the business about helping people and businesses protect what’s important to them.

History Course

Since William Fuller opened an insurance business in downtown Springfield in 1871, that firm has never been headquartered more than a couple blocks from where it sits now, on the corner of State and Main streets.

“We’re probably the oldest independent agency in Springfield — maybe in Western Massachusetts,” Stewart noted. “Basically, our history is a series of mergers and purchases over the years.”

Fuller’s agency was later acquired by Samuel Sherwood and William Cone, growing under their leadership and then with Sherwood’s son, Malcolm. Raymond Redfield then added the business to his own agency, along with the Oppenheimer Agency, which had started around 1880. In 1957, Redfield invited the Russell D. Chase Agency and the Arthur H. Clarke Agency to merge together as Redfield, Chase & Clarke.

Meanwhile, another agency had been thriving in Springfield — the Lewis J. Stewart Insurance Agency, started by Stewart’s grandfather just after World War I and later run by his son, Robert Stewart Sr. In 1966, that agency joined with the growing Chase agency, which was renamed Chase, Clarke, Stewart. Bob Stewart came on board in 1973, followed by Jim in 1980.


Click HERE for a listing of area insurance companies


But the consolidation process was far from over. In 1995, the agency merged with the R.J. Fontana Agency — bringing Dan Fontana into the fold — forming Chase, Clarke, Stewart & Fontana.

CCSF

CCSF, located in the office building on the corner of State and Main Streets, has had a presence in downtown Springfield for nearly 150 years.

In 2000, the company purchased the Mutual Insurance Agency of Springfield, whose history dates back to 1827. Finally, in 2004, CCSF purchased the Lukas Insurance Agency of Springfield.

Through it all, the commercial-lines business has changed little over the years, save for occasional shifts in rates, but the same can’t be said of personal lines.

“That has changed drastically since what they call managed competition,” Stewart said. “Take auto insurance — back in the ’80s, we had probably about 12 insurance carriers writing auto insurance in Massachusetts, and not the big ones. No one wanted to come in because the state set the rates and said, ‘this is what you’re going to charge.’ Insurance companies were bound by those rules, and most of them felt they couldn’t make money in Massachusetts.

“But then the gloves came off and managed competition started,” he went on. “Insurance companies could set their own rates within certain parameters, so the field is much more wide open now. We’re now competing with the big insurance carriers from all across the country.”

Before this new era, he explained, independent agents wrote some 80% of auto policies, which was unheard of across the U.S.; that figure was closer to 40% or 50% in most states.

“That market share has dropped, and we knew it was going to,” Stewart went on. “And it has caused the insurance carriers we do business with, the independent-agency carriers, to really come up with some unique and unusual coverages and pricing to compete with some of the big companies that have come into the state. They’ve been very responsive. They’ve stepped up to the plate when they needed to compete from a pricing standpoint or from a coverage standpoint, by enhancing policies.”

Marketing has changed in some ways as well, particularly with the emergence of social media, which CCSF has put to effective use with a blog, where it shares information with various types of clients — for example, an article about cybersecurity for business customers, about insulation for homeowners, and about child car safety for motorists, just to name a few recent entries.

“That’s one way to stay in touch with them, let them know what’s going on in the industry, what kinds of things they can do to lower their premiums, protect their properties, and lower their risk,” he explained. “We’re been fortunate to have a young woman in the office who is really versed in social media. I’m kind of old-school, but everyone says it’s beneficial, so we’ll continue to do it.”

Selling a Promise

Stewart is just as pleased to see the changes emerging in Springfield — not just the casino, but a surge of activity and new business in the central business district that give him hope for the city’s future.

“When I started here in 1973, it was an entirely different downtown area. We had Steiger’s, Forbes, A.O. White, Johnson’s Bookstore — all sorts of stuff down here,” he told BusinessWest. “We went from that to seeing not much of anything in downtown Springfield. But I’m positive about the changes that are proposed and are happening. I they will benefit the city as a whole, not just downtown. I’m very positive about it. For those of us who work right in the center, what’s going on now in construction is inconvenient, but it’s an inconvenience that will be short-lived.”

Three years of construction and traffic snarls may not seem short-lived to some business owners, but with his company’s history sprawling back 144 years, he finds it easy to take the long view. Besides, there’s always someone new to get in the car and visit.

“For me, it’s really all about the people I deal with. We have a tremendous staff in our office, it’s fun to deal with them, and it’s fun to deal with all my clients — I really enjoy talking to people, going out to see them. That’s what makes it interesting. If I had to sit behind my desk all day, every day, I’d probably be miserable.”

Stewart is also gratified by a job where he helps people protect themselves against the worst, or at least mitigate hardships when they do strike.

“One client I’m dealing with now, his house was badly burned — a very extensive, very serious loss,” he said. “I talked to them a few times the last few weeks, and things are going smoothly, and the checks are getting cut. It’s good to see that what we’ve provided for them is actually going the way it’s supposed to, and things are being put back together without any further issues.”

At its heart, he concluded, “all we’re selling as an insurance agency is a promise, so we’d better be able to deliver on that promise when the time comes.”

Joseph Bednar can be reached at [email protected]

Insurance Sections

Take Charge of the Situation

By DAVID GRIFFIN

David Griffin

David Griffin

The nationwide shift to EMV is well underway.

EMV — which stands for Europay, MasterCard and Visa — is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions. In the wake of numerous large-scale data breaches and increasing rates of counterfeit card fraud, U.S. card issuers are migrating to this new technology to protect consumers and reduce the costs of fraud.

“These new and improved cards are being deployed to improve payment security, making it more difficult for fraudsters to successfully counterfeit cards,” says Julie Conroy, research director for retail banking at Aite Group, a financial industry research company. “It’s an important step forward.”

Most of all, it means greater protection against fraud.

Approximately 120 million Americans have already received an EMV credit card and that number is projected to reach nearly 600 million by the end of 2015, according to Smart Card Alliance estimates.

Here are six frequently asked questions to help you understand the changes:

1. Why are EMV cards more secure than traditional cards?

It’s that small, metallic square you’ll see on new cards. That’s a computer chip, and it’s what sets apart the new generation of cards.

2. How do I use an EMV card to make a purchase?

Just like magnetic-stripe cards, EMV cards are processed for payment in two steps: card reading and transaction verification.

3. Will I still have to sign or enter a PIN for my card transaction?

Yes and no. You will have to do one of those verification methods, but it depends on the verification method tied to your EMV card, not if your card is debit or credit.

Chip-and-PIN cards operate just like the checking-account debit card you have been using for years.

4. If fraud occurs after EMV cards are issued, who will be liable for the costs?

Today, if an in-store transaction is conducted using a counterfeit, stolen, or otherwise compromised card, consumer losses from that transaction fall back on the payment processor or issuing bank, depending on the card’s terms and conditions.

After an October 1, 2015, deadline created by major U.S. credit card issuers MasterCard, Visa, Discover, and American Express, the liability for card-present fraud will shift to whichever party is the least EMV-compliant in a fraudulent transaction.

Consider the example of a financial institution that issues a chip card used at a merchant that has not changed its system to accept chip technology. This allows a counterfeit card to be successfully used.

“The cost of the fraud will fall back on the merchant,” says Martin Ferenczi, president of Oberthur Technologies, the leading global EMV product and service provider.

EMV Cards and Retailer Liability

Most insurance carriers have a coverage called either “data breach” or “cyber liability.” Presently the coverage has been undersold. With the conversion to EMV cards, it is very important for retail merchants using credit cards to become familiar with this coverage and its options. Coverage varies by carrier coverage forms. The important thing to know is that local businesses have a larger exposure.

In addition, EMV debit cards will roll out at a slower pace; only 25% of debit cards will utilize EMV by the end of 2015. This number will increase to 96% by the end of 2017. Automated fuel dispensers will have until 2017 to shift to EMV cards.

5. If I want to use my chip-card at a retailer that doesn’t support EMV technology yet, will it work?

Yes. The first round of EMV cards — many of which are already in consumers’ hands — will be equipped with both chip and magnetic-stripe functions so consumer spending is not disrupted and merchants can adjust.

If you find yourself at a point-of-sale terminal and are not sure whether to dip or swipe your card, have no fear. The terminal will walk you through the process.

“For example, if you enter a card into the chip reader slot but the reader isn’t activated yet, it will come up with an error and you’ll be prompted to swipe the card in order to use it,” says Randy Vanderhoof, executive director of the Smart Card Alliance.

And vice-versa.

6. Will I be able to use my EMV card when I travel outside the country?

Yes and no.

The U.S. is the last major market still using the magnetic-stripe card system. Many European countries moved to EMV technology years ago to combat high fraud rates. That shift has left many U.S. consumers who have magnetic-strip cards looking for other forms of payment when they travel.

Finally, as criminals become more and more sophisticated, it is important to make sure, as a business, your crime coverage does as well. Do you have cyber liability coverage, electronic fund transfer fraud coverage, and employee dishonesty coverage?

Crime coverage in the future will be as important to buy as general liability coverage.

David Griffin is a principal and the executive vice president and treasurer of The Dowd Insurance Agencies. He is a licensed insurance advisor (LIA) as well as a certified insurance counselor (CIC); [email protected]; (413) 437-1005.

Health Care Sections

Critical Juncture

Hector Pope (right) says Attain Therapy’s Bridge program helped him

Hector Pope (right) says Attain Therapy’s Bridge program helped him recover from knee-replacement surgery much faster than expected.

People who have had surgery or injure themselves often don’t know what to do when their physical-therapy sessions end. They want to continue making progress, but are often at a loss regarding how to reach their personal goals, since they don’t want to reinjure themselves and lack knowledge about what exercises they can do safely, given their limitations.

In fact, said Donna Durocher, it’s a common problem. “Insurance companies often limit the number of sessions a person can attend,” explained the senior physical therapist and clinic manager at Attain Therapy + Fitness in East Longmeadow. “We provide patients with as much education as possible before they are discharged and tell them it’s very important to continue to work on their strength and mobility. But when they get home or go to a gym, many are unsure about what they should do or avoid doing.”

Attain has created a unique program to address that gap. It’s called the Bridge, and allows people to continue to improve and get into shape.

“It offers the next level of care after physical therapy to ensure continuation on the road to recovery,” Durocher said. “It’s a good transition to help people move to the fitness level they hope to achieve.”

The program consists of six sessions and costs $150, which begins with a comprehensive screen to determine the person’s fitness level. When that is complete, the trainer works closely with the patient and their physical therapist to tailor a program that meets their needs and ensures they reap optimal benefits and can meet their goals.

Attain co-owner Terry Ditmar says every trainer at Attain has a master’s degree either in strength and conditioning or exercise physiology, and is well-versed in working with the post-rehabilitation population, which sets them apart from many of their peers.

Indeed, Stephanie Davsky says the Bridge program made a significant difference after she had bunion surgery last February. “I was turning 50, and when I finished physical therapy, I was feeling sorry for myself. I wanted to lose weight and get in shape, but didn’t want to go to a gym,” she said, adding that she was leery of reinjuring her foot and had never worked out before.

When her physical therapist suggested she enroll in the Bridge program, she decided to try it, and it proved so beneficial, she has continued to work with a personal trainer in the East Longmeadow facility.

“They take all of your limitations into consideration,” she said. “They made sure I did exercises to strengthen my foot without hurting it, and helped me with a diet. They also make you feel really good about yourself and work with you to accomplish everything you want to do. If I hadn’t gone through the program, I might have tried doing a little exercise at home, but that would have been it.”

For this issue and its focus on fitness and nutrition, BusinessWest takes an in-depth look at the Bridge program and how it certainly lives up to the name it’s been given.

Joint Sessions

Hector Pope has participated in the Bridge program twice, and also continues to work with an Attain personal trainer. He underwent knee-replacement surgery in the summer of 2014 and a second procedure last spring.

His surgeon told him it was important to strengthen the muscles around the knee prior to the first surgery. “So I did a pre-Bridge conditioning program at Attain and met twice a week with a personal trainer,” said the 64-year-old Baystate Medical Center emergency-room doctor, adding that, although he and most other people who have knee replacements typically have very limited motion before surgery, “anything you can do ahead of time makes it easier.

“It’s all about preparation before, therapy afterwards, then continuing to be active; you need to build up your muscles again,” he noted, explaining that he didn’t realize just how important pre-conditioning and post-surgery (Bridge) training were before he had his knees replaced.

The Bridge program made recovery easier and got him in the habit of doing strengthening and flexibility exercises. “I could have gone back to work in nine weeks instead of usual 12. You have a partner helping you, and everyone here puts themselves in the client’s shoes,” he said. “It made all the difference and opened up a whole new world to me, and because I am older and don’t want to reinjure myself, I am going to continue this for the rest of my life.

“Most people need some guidance, and it’s worthwhile to have weekly reinforcements,” he went on. “You need to keep exercising if you want to maintain your range of motion and have a good outcome.”

Although Pope and Davsky have chosen to continue with one-on-one training at Attain, many Bridge graduates leave and resume their normal lifestyle, while others choose group classes in the facility or return to their own gyms after gaining confidence and strength.

The program was conceptualized in 2008 after Attain took over a large space in East Longmeadow that had been used by a national sports-performance franchise. It had AstroTurf fields, a basketball court, and an indoor, 60-meter track, and initially the programs appealed to the athletic population. But the fact that East Longmeadow is not close to a major metropolitan area with a sizeable population of athletes made it difficult to continue to offer performance programs on a large scale, Ditmar said.

“We realized the majority of the general population who really needed guidance had other issues keeping them from their fitness or activity goals, such as back pain, knee problems, or chronic diseases like diabetes,” he told BusinessWest. “So we began providing medically guided programs for patients who had exhausted their insurance or were graduating from physical therapy and wanted to continue their progress and maintain a healthy lifestyle.

Terry Ditmar (left) and Trevor Dorian

Terry Ditmar (left) and Trevor Dorian say exercise physiologists in the Bridge program work closely with physical therapists to come up with a specific exercise plan for each client.

“We learned that people were often overwhelmed when they went to the gym on their own, even if they had some help from trainers,” he went on. “And our blend of physical therapists, strength coaches, and exercise physiologists provided something not found elsewhere.”

He added that, although Attain’s Bridge program is offered at all of its locations, the East Longmeadow facility has the fitness equipment needed to conduct group classes, programs, and personal training.

The program starts with the aforementioned functional-movement screen, which is conducted by a strength coach.

“We look at how well the person can perform basic movements, such as a squat, which is needed in everyday life to sit and stand up,” said Trevor Dorian, head strength and conditioning coach. “If someone can’t do basic movements well, they will compensate on a daily basis, which can lead to imbalances or an acute injury.”

When the assessment is complete, a specific program is developed to target the client’s needs, and he or she attends five 30- to 60-minute sessions, with the length dependent on how much they can tolerate. During each meeting, they do exercises specifically chosen for them, based on recommendations and input from their physical therapist combined with the person’s goals.

“Sharing information about someone’s health condition is important to the success of this program. It’s not always easy to do in this day and age, but because we work with our own physical therapists, for us it’s seamless,” Ditmar said.

He added that Bridge participants range from young people to senior citizens. For example, high-school athletes have become clients after undergoing ligament surgery and completing physical therapy.

“But there’s a big difference between being able to walk and run and going onto an athletic field where you have to function at 100% and may fall, get bumped, or get hit,” Ditmar noted. “The Bridge program allows them to move to the next level.”

Elders also often take advantage of the program. “Someone may have an arthritic knee, and even though their pain is brought under control, they don’t know what exercises they should do. And it can be overwhelming for them to go to a gym,” he told BusinessWest. “But by the end of five sessions, they are confident enough to continue training on their own. It’s especially important for this population because seniors who give up exercising can lose their strength and independence. But this can help prevent that from happening.”

Other Options

Attain also offers small-group classes with six to 10 participants. The personal attention, key to the Bridge program, continues in each class as trainers keep a close eye on each person.

“We correct their form and keep them motivated,” Dorian said. “What makes us different than a regular gym is that everyone is supervised. We don’t have a lot of machinery and are focused on proper biomechanics, so when a coach demonstrates a technique, no one else does the exercise at the same time. We deal with all types of limitations and can regress or make adjustments to someone’s prescription, even if it’s in a group setting. People can also e-mail or call us if they tweak their back or do something bothersome at home. We want to make sure that they are exercising correctly to minimize the risk of injury.”

“Safety is a high priority,” Ditmar agreed. “But our coaches are educated and have a great deal of experience working side by side with physical therapists. They’re members of a team.”

He added many people live with chronic pain that could be alleviated.

“They don’t realize, if they worked with a physical therapist, then transitioned to a strength coach, they might be able to get rid of it,” he explained, noting people can call and make an appointment to get an assessment done, which in some cases has led to physical therapy or one-on-one training.

But no matter how or why they get started, the focus is always on the individual’s lifestyle and situation.

“Our Bridge program is a way to extend the progress you have made and give you confidence to continue exercising independently in a way that keeps you safe,” Ditmar said, “so you can progress to the next level.”

DBA Certificates Departments

The following Business Certificates and Trade Names were issued or renewed during the month of October 2015.

AGAWAM

Affordable Refinishing
63 Tina Lane
Juan Lopez

Bella Ness
168 Elm St.
Vanessa Tuttle

Hair Impressions
525 Springfield St.
Jill Traska

New England Educators Insurance
1325 Springfield St.
Brett Ralph

The Doggie Dood
27 White Birch Terrace
Ryan Osborne

HOLYOKE

A Plus Auto Sales
9 Avon Place
Angel M. Albelo

E & C Services
19 Concord Ave.
Edward J. Glica

Gio Calendars & Toys
50 Holyoke St.
Hassan B. Khalio

Room to Room Cleaning
40 Laurel St.
Jeanne Edmond

NORTHAMPTON

Joia Beauty
6 Crafts Ave.
Mette Gustavsen

Kristy’s Nails
737 Damon Road
Hai H. Nguyen

Phoenix Upholstery
221 Pine St.
Brian Gross

Revival Body Work & Massage
241 King St.
Yong Li

Shelburne Falls Coffee Roasters
124 King St.
Curtis Rich

Symbols & Cymbals
415 Prospect St.
Nerissa Nields-Duffy

PALMER

My Plus Size E-Closet
34 North St.
Maura Avery

Palmer Auto Mall, LLC
1219 Thorndike St.
Raymond Recor

Speedway
1411 Main St.
Speedway, LLC

SPRINGFIELD

J & R Simmons Group
799 Sumner Ave.
Jacqueline Simmons

J.T. Home Improvement
72 Waverly St.
John Thornton

Mamajuana Restaurant
1060 Wilbraham Road
Luis East Springfield

Marsh and Marsh Enterprises
24 Arbutus St.
Lascelles G. Marsh

MZ Creations
16 Ringgold St.
Michelle Martinez

Nem Tile and Design
31 Clarendon St.
Andre Alleyne

Orchard Imports
1213 Worcester St.
D’Juan Barklow

Pleasant Snack Bar
174 Main St.
Avon L. Porfirio

Premier Lifestyle
148 Jamestown Dr.
Kyle Griffith

Resources and People
29 Ridgecrest St.
Elizabeth Hogan

Saludy Vida
2660 Main St.
Blanca Nieves

Six Corner Stone Pizzeria
305 Walnut St.
Adnan Yildirim

Smily’s Spot
471 Boston Road
Fazul U. Rehman

Software Providers
101 State St.
Lynne Govoni

Top Shelf Landscaping
128 Dewitt St.
Troy A. Gadreault

WESTFIELD

Bloomfield Landscaping
868 Southampton Road
William Bloomfield

Dancer’s Image
77 Mill St.
Beth Drugan

Mary Kay Beauty Consulting
11 Heggie Dr.
Michael Harling

Paws of Nature
11 Brentwood Dr.
Jill H. Rose

Under an Ivy Moon
36 Noble St.
Marie McCutchen

Westfield Action Sports Photography
1417 East Mountain Road
John Sharon

Wolf Paw Creations
67 Highland Ave.
William L. Johnston

WEST SPRINGFIELD

American Executive Connection
1642 Westfield St.
Kevin Anderson

Bumblebee Booths
140 New Bridge St.
Aloysius Alamed

Cashway Oil
75 Union St.
David Vickers

Dollar Express
1150 Union St.
Dollar Express Stores

Firestone Tire & Service
501 Memorial Ave.
Daniel J. Hamlett

Readings by Margurite
1353 Riverdale St.
Margurite Miller

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

AMHERST

Malek Shawarma Inc., 11 East Pleasant St., Amherst, MA 01002. Eliana Dabbous, same. Sandwiches and beverage services.

EASTHAMPTON

Cheharkrupa Inc., 22 Cottage St., Easthampton, MA 01027. Pragneshkumar Patel, 11 Caitlin Way, Westfield, MA 01085. Real estate management.

FEEDING HILLS

Pioneer Valley Mentors Inc., 149 Cayote Circle, Feeding Hills, MA 01030. Charitable organization.

GREENFIELD

American White Shepard Association Inc., 75 Old Albany Road, Greenfield, MA 01301. Terri Vest, 573 Ponderosa Ave. #4, O’Fallon, IL 62269. To encourage and promote quality in breeding of purebred white Shepards.

HADLEY

China Golf Collectors Society Inc., 245 Russell St., Unit 6, Hadley, MA 01035. Wayne Xing, 35 Autumn Lane, Amherst, MA 01002. Forum for golf collectors to meet.

Foundation for Indigenous Kids Inc., 7 Grand Oak Farm Road, Hadley, MA 01035. Ellen Roy, same. Charitable organization.

NORTHAMPTON

Digital Eyes Film Productions Inc., 207 Bridge St., Northampton, MA 01060. Patrick J. Moynihan, same. Film production.

Fall River Drywall Systems Inc., 206 Coles Meadow Road, Northampton, MA 01060. Michael St. Amand, 5 Crescent St., Millers Falls, MA 01349. Drywall installation.

PITTSFIELD

Carol Link Physical Therapy Inc., 174 Elm St., Pittsfield, MA 01201. Carol Grace Link, 180 Ann Dr., Pittsfield, MA 01201. Physical therapy.

Khem Organics Inc., 100 North St., Ste. 405, Pittsfield, MA 01201. Amy MacDonald, 953 West St., Pittsfield, MA 01201. Non-profit organization.

SOUTHAMPTON

M.P. Vaclavicek Inc., 9 Donna Marie Way, Southampton, MA 01073. Mark P. Vaclavicek, same. Insurance sales and financial advisor.

SOUTHWICK

AMP Transport Inc., 71 Berkshire Ave., Southwick, MA 01077. Laurie Phelps, same. Transportation, cargo, and trucks.

KDC Construction Inc., 56 Kline Road, Southwick, MA 01077. Kristopher D. Corey, same. Excavation and snow removal.

WESTFIELD

EOV Transport Inc., 1430 Russell Road Apt. 12, Westfield, MA 01085. Yevgeniy Ovechkin, same. Transportation services.

Daily News

HOLYOKE — The Dowd Insurance Agencies today announced that its chairman of the board, Robert Gilbert Jr., has been appointed by Gov. Charlie Baker as the new chair of the Holyoke Community College (HCC) Board of Trustees.

Gilbert has served on the HCC Board of Trustees in various capacities since April 2011. Most recently, he served as chair of the Audit Committee and member of the Finance Committee. Gilbert has long been active in other community and civic groups, including the Greater Holyoke Chamber of Commerce, on whose board he has served as past chairman.
“With his background in the insurance industry, Bob will prove to be an asset to the Holyoke Community College Board of Trustees,” said President and CEO of The Dowd Agencies, John E. Dowd, Jr. “We congratulate him on his well-deserved appointment.”

Said HCC president Bill Messner, “Bob has been an integral member and an important voice on the HCC board for the past four years. His many years’ experience in the insurance industry, particularly his expertise in the area of risk management, have served HCC very well, and we look forward to his stewardship as chair.”

Gilbert succeeds Helen Caulton-Harris as chair of the board. Caulton-Harris, commissioner of the Springfield Department of Health and Human Services, had been a member of the board since 2006 and the chair since 2012.

Cover Story

Building a Better Mop

Dan Koval

Dan Koval

Dan Koval found inspiration for his latest entrepreneurial venture while sitting in a hotel room, watching a cleaning attendant struggle with back pain. A conversation with that woman led to a question: what solutions exist to reduce such chronic pain — and the employer costs related to worker injury and lost time? Finding none, Koval — the latest subject of BusinessWest’s ongoing series of articles about the region’s growing wave of entrepreneurs — decided to come up with one of his own.

Four years ago, Daniel Koval was working in a London hotel room when the cleaning attendant arrived. Although most people leave while the job is being done, he stayed and continued to work.

“But I could tell that the woman’s back was hurting from the way she was moving,” Koval recalled, adding that it led to a conversation he found profoundly intriguing.

“She told me she had just returned to work after taking nine months off for a back injury incurred on the job,” he said. “When I pushed, she told me the hotel group had paid $40,000 for her surgery, the insurance company had offered her more against further claims, and all of her colleagues had either been injured on the job or were out with similar work-related injuries.”

Koval had spent the majority of his career in product development, and the room attendant’s story presented a challenge he couldn’t forget. “I realized everyone was losing — the woman would suffer back pain the rest of her life, and, in addition to costing the company money, they lost a good employee for nine months. There are other costs associated with hiring a replacement, so, I thought, ‘why not try to crack this?’”

At the time, the serial entrepreneur was running another business, so the idea was relegated to the back burner. But it simmered until it got his full attention and he took steps to determine the scope of the problem.

Koval had a team of product designers and ergonomists visit hotels in London and in the U.S., where they met with union representatives and discussed the incidence of job-related injuries. “We quickly found it was a global problem,” he said.

“Room attendants are the coal miners of the hospitality industry. Their work is taxing and physically demanding; they have to kneel, bend, and put their wrist in positions that can cause carpal-tunnel problems, and they do this eight hours a day, five or six days a week. It can affect their knees, shoulders, wrists, and back,” he explained. “One study found that 91% of room attendants experience pain at work, and 66% take pain medication just to be able to go to work.”

The Duop system

The Duop system employs a ball-and-socket mechanism that allows the mop to pivot 360 degrees.

The next step — which eventually led Koval to leave Europe, move back to the U.S., and start a new business called Worksafe Technology Inc., whose first product is a mop system designed to solve the problem — was to have experts shadow room attendants. However, they also looked at other industries and found that window washers and people who cleaned hospitals, restaurants, office buildings, and homes that provide temporary or long-term care had similar issues with their necks and shoulders.

“We looked at the tools they were using, studied what was wrong, and decided to focus on creating a new mop. Traditional mops are designed to clean floors, but there was no tool that could clean the back of tub walls, baseboards, windows, and mirrors — in other words, both vertical and horizontal surfaces,” Koval told BusinessWest as he demonstrated repetitive body positions required to clean these surfaces in a small space, which include kneeling, squatting, and balling up a rag and repeatedly rubbing it with a bent wrist to clean a mirror. “The problem with traditional mops was the hinge, and they all used the same system.”

At that point, the concept for the Duop system was born.

What’s a Duop?

The name comes from the idea of having a ‘dual mop,’ as the head of the product can be removed and used by hand, which leads to better ergonomic, hygiene, and cleaning results, Koval said.

However, the Duop took time to develop, and many adjustments were made based on feedback culled from London hotel-room attendants who tested a variety of prototypes. Changes were incorporated that included the size of the handle grip and the ability to move it easily from room to room, which Koval said is important, as many upscale hotels are doing away with unsightly cleaning carts, instead having room attendants carry the supplies they need.

“It took five to seven rounds before we got something that worked. But we kept fine-tuning the product with advice from our ergonomists,” he noted.

Today, the mop has been perfected. It employs a telescopic pole that can be adjusted and locked into a three- to five-foot length, depending on the job that needs to be done. “Most mop handles are four feet, but having one that is five feet allows the person to stand up much straighter. Plus, it can be extended to clean the ceiling,” Koval told BusinessWest.

However, the revolutionary part of the tool is found at the end of the pole. It contains a unique ball-and-socket mechanism that can pivot 360 degrees when the ball on the head is snapped into the socket, which allows it to be used for a variety of tasks, such as cleaning shower walls and ceilings or dusting baseboards.

The heads come in three sizes, and a variety of microfiber cloths — one designed for dusting, another for scrubbing, and a third for general mopping — can be attached to them with Velcro, although one type of head allows a cloth to be folded into its edges, then flipped over and reused.

“The room attendants’ biggest considerations were speed and quality of cleaning. What we gave them had to allow them to clean faster and better because they are under such pressure to meet their quotas,” Koval said.

Those goals have been realized, he went on. “Using the wide face to clean a mirror instead of a crumpled cloth allows the job to be done five times faster and is more hygienic, as the microfiber picks up microscopic particles.”

Koval and his associates were surprised by the response to the prototypes. “They told us they wanted to keep them and use them at home. It made us realize the Duop is not just a commercial product, but something that can help the consumer clean easier and faster.”

Dan Koval says the Duop mop

Dan Koval says the Duop mop is the first of what he hopes are many products his company develops to help reduce injuries and promote workplace wellness.

In 2012, Koval created a company known as Worksafe Technology Inc. to market the Duop System. Its goal is to eliminate causes of frequent and recurring workplace injuries by combining expertise in product design, development, and technology.

“We are just rolling the Duop out on the market,” he said, explaining that it took so long partly because he worked on it only part-time. “Our patent was filed about a year ago and is still pending, but we brought the mop to commercial trade shows for professional cleaners, industry shows for housekeepers, and the Chicago Housewares Show, and the response has been amazing.”

Large, professional cleaning organizations have expressed interest, and at the consumer show, companies ranging from QVC to Bed Bath & Beyond and Amazon shared their enthusiasm. “There was also interest by international companies, and we are negotiating an agreement with partners in Japan, Taiwan, Holland, Germany, and the U.S.,” Koval said. “The product was just launched in the past month, and so far, we have sales of more than $100,000 pending.”

The cost of the mop will range from $25 to $40, and getting to that figure was critical, as Koval said ergonomic products are often priced too high to compete with standard products. “But our goal is to help as many people as we can.”

The mops will be marketed to the general public via Worksafe Technology’s website in about two months. “We have developed e-commerce packaging, but still have to develop consumer packaging, and that requires being able to explain what the mop does in about three seconds,” he noted. “But I’m very excited about this. It’s rare to come up with something so simple that has the potential to help so many people.”

All-encompassing Experience

Koval began his career with a degree in marketing. “But I always wanted to be in product development. It excites me,” he said. Although he grew up in Western Mass., after graduating from college he was hired by GE, who sent him to London, then Hungary. He worked in sales and international business development, then as a product manager for GE Lighting.

After earning an MBA from INSEAD in France and working as a consultant, he knew it was time to branch out on his own, and he established a gift company called Heads Up Design that manufactured cuckoo clocks featuring farm animals. He sold that business to a German company, but continued to develop items that ranged from clocks to candles. “We made about 30 different products,” he said.

Koval was living in Budapest when he began conducting the research required to create the Duop mop. When he moved back to the U.S. in 2012, his gift business became secondary, as he felt the potential for the Duop was unlimited and the need for it was greater here than in Europe.

“The U.S. doesn’t have socialized medicine, so our initial belief was the cost of an injured employee was higher to insurance companies and businesses here. But we are finding there is a huge demand for the mop in Europe. It turns out that it’s not only the cost of healthcare, it’s about the cost of losing a good employee, which makes it universal,” he told BusinessWest. “And consumers want anything that will help them clean faster and better. The drudgery of cleaning is the same everywhere in the world.”

Although Koval returned to Western Mass. to establish Worksafe Technology, he thought he would have to relocate again to a larger city like Boston to stay competitive. But he is happy to report he and his family will be able to remain in the Berkshires, thanks to his involvement with Valley Venture Mentors (VVM), an entrepreneurship-mentoring program based in Springfield.

“I had moved to Europe in 1989 and spent almost my entire career there, so I didn’t have any business contacts here,” Koval said. “But I heard that VVM was organizing a bus trip to Boston, and after I met some of the members and got involved, I realized there was an entrepreneurial ecosystem right here in Western Mass.” He added that VVM has been extremely helpful, and co-founder Paul Silva introduced him to the company that will become his partner in the U.S. market.

The Duop system is Worksafe Technology’s first product, but the company will continue to seek ways to reduce injuries in the workplace. “Now that we know what to look for and how to design these products, we will to try to solve other healthcare-related problems,” Koval continued.

No Pain, but Gain

The inspiration for the Duop system came from watching a woman work despite obvious discomfort. But Koval said the pain the mop can prevent is both literal and figurative.

As to the figurative, well, that enters the picture in terms of healthcare expenses and the cost of replacing and training new employees, even if it’s on a temporary basis. “In 2010, workers’ compensation programs cost employers $71.3 billion, and the cost of an average injury is estimated at over $20,000, so the benefits of eliminating them is immense,” Koval said.

But the reward for preventing pain — the ability to work in an occupation known for repetitive stress injuries without fear of incurring one — is priceless, and affects the physical, mental, emotional, and financial realms.

And he has already seen the effects. “I got a big hug when I gave one woman our mop. She had been a housekeeper for 20 years and was so happy with it,” he recalled. “Another said, ‘it’s too late for me because I already have an injury. But this could really help young people from getting hurt on the job.’”

Which is exactly what Koval anticipates the Duop will do.

“It’s great from a design aesthetic,” he said, “but I hope it will bring a smile to people’s faces who work in the cleaning industry, and also cause businesses to smile for a different reason — no more painful costs.”

DBA Certificates Departments

The following Business Certificates and Trade Names were issued or renewed during the month of October 2015.

CHICOPEE

DJ’s Home & Move
659 Prospect St.
William Oldershaw

TJR Insurance & Financial
65 Cabot St.
Todd Togosin

GREENFIELD

Adhikara Yoga School
16 Federal St.
Molly Kitchen

Cohn & Company Real Estate
117 Main St.
Robert Cohn

CopyCat Print Shop
180 Main St.
Amanda Shafii

Core Brilliance
34 Glenbrook Dr.
Katherine Golub

Greenfield Bicycles Unlimited Inc.
322 High St.
Robert Perry

Lucky Nails
130 Main St.
Tuyet T. Huynh

HOLYOKE

Archetype Painting
284 West Franklin St.
Nathan Jacques

Atlas Chiropractic
1353 Dwight St.
James W. McCann

BZO Dental Associates
610 South St.
BadrizDebian

Cosmo prof
2269 Northampton St.
Kevin Oldham

El Sabor Caribeno
351 High St.
Norma I. Martinez

Holyoke Butcher Shop Inc.
502 Westfield Rd.
David Amedeo

Kingdom Master Jewelers
2020 Northampton St.
Gabriel Serrano

Piercing Pagoda
50 Holyoke St.
Zale Delaware Inc.

Ponce Family Store
319 High St.
Efrain Resto

Randy’s Home Improvement
2 Howard St.
Randy Courtemanche

Victorio Containers
514 South St.
Eguenio Bermudez

PALMER

EJ Development
1 Belchertown St.
Guy Libiszewski

Prestige Vehicle Repair
21 Wilbraham St.
Ivan Serwecki

Top Notch Abatement Inc.
21 Wilbraham St.
Russell Orcutt Jr.

Vicious Fortune
312 Burlingame Road
Cliff Dacruz

SPRINGFIELD

Neal Home Improvement
91 Aspen Road
Michael Neal

Nexus Apartments
39 Catalpa Terrace
Damian Cieszkowski

Nice Ride Motors
1304 Worcester St.
Garrett George

Oby’s Appliance Service
224 Chapin Terrace
Obed Rosario

Pioneer Valley Home Care
32 Spruceland Ave.
Anne M. Ferraro

Ratell Funeral Home
200 Main St.
Carriage Funeral

Rental Property Management
41 Hartford Terrace
Ferdinando Basile

Roman Marketing Group
115 State St.
John P. Roman

Speedway
453 Cooley St.
Speedway, Inc.

Spirit Halloween Superstore
1719 Boston Road
Barry Susson

Stone Concepts
1655 Main St.
Pablo A. Morales

Tedeschi Food Shops
376 Boston Road
Peter D. Tedeschi

The Seven
18 Carver St.
Shavon Kelly

The Fish Bucket
58 Champlain St.
Shaheed Harris

The Gilded Lily
1926 Wilbraham Road
Brian Grisel

Tu Casa Restaurant
17 Rutland St.
Ramona Romero

Jane Schneeloch
54 Ellsworth Ave.
Vera Schneeloch

We are the World Learning
75 College St.
Lourdes Pabon

Western Mass Veterans
16 Beaumont St.
Anthony Michael

YMM Services Inc.
259 Allen St.
Yasir Osman

WEST SPRINGFIELD

Becker’s Drain Cleaning
203 Circuit Ave.
Anthony Becker

Jae Trucking
29 High St.
Jonathan A. Edwards

Price Rite of West Springfield
1106 Union St.
Corporation PRRC Inc.

Wireless Solutions of New England
242 Memorial Ave.
Afaq Ajmeri

Departments People on the Move
Lisa Pack

Lisa Pack

Holyoke Medical Center (HMC) announced that Lisa Pack has been named Nurse of the Year by the March of Dimes Massachusetts Chapter in the category of Labor and Delivery. This is the third consecutive year a Holyoke Medical Center nurse has received this elite distinction. “Lisa is highly deserving of this prestigious recognition,” said Spiros Hatiras, president and CEO of HMC and Valley Health Systems Inc. “Holyoke Medical Center prides itself on its exemplary team of professionals such as Lisa, who demonstrate consummate skill and deep compassion in providing critical nursing care.” Added Pack, “I am humbled to be recognized by the March of Dimes to be chosen for this award. I feel blessed to be a member of the Birthing Center staff, where I have now worked for 22 years since it opened. It is a job I love and where we work as a team to support and empower women to have the birth they desire. I am also deeply committed to MotherWoman and postpartum depression, for which I facilitate a weekly support group at Midwifery Care of Holyoke.” Pack will be honored at a reception in the Holyoke Medical Center lobby on Monday, Oct. 26 at 2 p.m.

•••••

Berkshire Hills Bancorp Inc. announced the promotion of Richard Marotta to president of Berkshire Bank and Sean Gray to chief operating officer of the bank. Marotta will be responsible for all aspects of administration, risk, and infrastructure, including people and systems, compliance, and credit. He has been serving Berkshire as executive vice president, chief risk and administrative officer since 2013. Gray will be responsible for the operating teams of the bank, including retail, commercial, small business, home lending, wealth management, and insurance. He has been serving Berkshire as executive vice president, retail banking since 2010. “Richard and Sean are results-driven, high-integrity leaders that have been integral to the growth of this company, and this promotion reflects their contributions. As we continue to execute on our strategic vision, their leadership and ability is increasingly important to our success,” said Michael Daly, CEO of the bank and the company. Additionally, the bank promoted three executives — George Bacigalupo, Josephine Iannelli, and Linda Johnston — to senior executive vice president, while promoting eight others to the executive team, broadening the responsibilities of these leaders and creating a more effective operating structure. They are Michael Carroll, executive vice president, chief risk and credit officer; James Curran, executive vice president, regional commercial leader, Central Mass. and Connecticut; Mark Foster, executive vice president, regional commercial leader, Eastern Mass. and ABL; Tami Gunsch, executive vice president, retail banking; Scott Houghtaling, executive vice president, regional commercial leader, New York; Allison O’Rourke, executive vice president, investor relations and financial institution banking; Deborah Stephenson, executive vice president, compliance and regulatory; and Gary Urkevich, executive vice president, IT and project management.

•••••

Miranda Rowe

Miranda Rowe

United Personnel announced the promotion of staff member Miranda Rowe. Formerly an administrative coordinator in United Personnel’s main office in Springfield, Rowe has been promoted to a recruiter. In her new role, she will be assisting United’s Light Industrial and Professional divisions in sourcing and interviewing candidates. She will also oversee community-outreach activities including off-site recruitment, attending job fairs, and working with training programs to place graduates.

•••••

St. Germain Investment Management announced the hiring of Richard Bleser as vice president and portfolio manager, and Thaddeus Welch as portfolio manager. Bleser manages investment portfolios, assists with trading, and performs analytical duties on both the fixed-income and equity sides. He brings experience and knowledge in fund analysis and portfolio management. He was previously the chief investment officer at Berkshire Bank in Pittsfield. While
at Meridian Capital Partners Inc., he was responsible for macroeconomic, S&P 500, and hedge-fund analysis. Prior to Meridian, Bleser was an equity analyst with Paradigm Capital Management Inc., where he generated long- and short-investment ideas in the small-cap specialty retail, leisure, and technology-distribution sectors. He began his career as a client analyst with Ayco Co., a Goldman Sachs Company. Active within the community, he has been involved with nonprofits and is also a trustee for the Berkshire Housing [401(k)] Plan. He holds bachelor’s degrees in economics and business administration from the State University of New York at Albany. Welch is responsible for managing trading activities and performing fundamental economic and sector research to assist in investment strategy development. He comes to the firm from Berkshire Bank in Pittsfield, where he managed portfolios in addition to providing analysis and research on market, corporate, and economic activities. Prior to Berkshire Bank, Welch was an assistant portfolio manager and a member of the investment committee at Spinnaker Trust in Portland, Maine. He received his bachelor’s degree in economics from Bowdoin College. He has completed all three levels of the CFA (Chartered Financial Analyst) program.

•••••

Beetle Press, a public-relations and communications firm in Easthampton, recently welcomed Ruby Dillon to the team to serve as an editorial assistant. Dillon earned a bachelor’s degree in public relations this year from Champlain College in Vermont. While in college, she served as a PR intern for a mission-driven nonprofit that provides respite for cancer patients by giving them a therapeutic sail on Lake Champlain. Through this experience, Dillon realized her passion for standing behind a cause and has since worked to promote various nonprofits. Janice Beetle, principal of Beetle Press, said Dillon is a key Beetle Press partner, handling the development of press releases and overseeing internal writing and web projects as well.

•••••

Leesa Wallace

Leesa Wallace

Kevin Matheny

Kevin Matheny

The Employers Assoc. of the NorthEast announced that Leesa Wallace has joined EANE as its new director of Learning & Development, and Kevin Matheny will serve as the new controller. Wallace will spearhead the EANE learning and development offerings, designing and customizing a diverse array of more than 500 substantive training programs each year. She replaces Susan Miller, who served in the role of director of Learning & Development for more than 18 years. Wallace is a learning strategist, guiding individuals, teams, and organizations to help them identify their most critical needs and create solutions that have real impact. She helps strengthen the capacity of individual contributors, creates clarity and collaboration on teams, and teaches leaders how to engage and tap into the potential of their people. Matheny has more than 15 years of progressive management experience across a broad range of business functions and industry segments including manufacturing, property management, financial services, and not-for-profit. He guides EANE with a combination of talent, technical knowledge, and business acumen in all reporting, operations, internal controls, and compliance areas. He replaces Paul Correia, who will assume full-time responsibility for membership as the new director of Member Relations. With a focus on maximizing revenues via budgeting and other strategic initiatives, Matheny, a certified public accountant, is known for his ability to manage costs through improved efficiencies and the elimination of redundancies. He has increased profitability by seeking out lower-cost solutions, implementing stricter purchasing protocols, and reducing overhead costs.

•••••

Springfield Technical Community College (STCC) recently named Beth McGinnis-Cavanaugh the recipient of the Anthony M. Scibelli Endowed Chair and Gary Masciadrelli and Paul Thornton recipients of the Joseph J. Deliso Sr. Endowed Chairs. Each year, STCC faculty are nominated for an endowed chair by their colleagues and then invited to apply. Applications are reviewed by an award-selection committee composed of faculty and staff. Winners are then selected by the STCC Foundation executive committee. The awards include a $3,000 grant given to each recipient, half of which is applied to professional development for the recipient and half of which is given to the recipient’s academic department. The Anthony M. Scibelli Endowed Chair was established in 1992 to recognize and foster faculty excellence. McGinnis-Cavanaugh, professor of Physics and Civil Engineering, will donate her funds to STCC’s chapter of the Society of Women Engineers (SWE) to fund service projects and cover event costs. She is the faculty advisor to the chapter, which she created last year. Established in 1993 by the family of industrialist Joseph J. Deliso Sr., the Deliso Endowed Chair is awarded annually by the STCC Foundation in recognition of excellence in teaching. Masciadrelli, a professor and department chair in Mechanical Engineering Technology, will use the award funds to update software in his department to an industry standard product called PC-DMIS for coordinate-measuring machines. Thornton, professor and tri-chair of Business Administration, said award funds will be used to purchase a new printer and flip charts for his department as well as a set of multi-walkers which will be used in team-building exercises with his students.

•••••

Dani Klein Williams, owner and lead photographer at Dani Fine Photography, was approached earlier this year by Amherst Media Publications about creating a book, set to be released in early 2016, focusing on the art and business of boudoir photography. Covering an array of topics in keeping with this theme, the book will comprise practical business advice as well as the step-by-step photographic techniques used by a successful professional photographer. For updates and more information on the progress of this project, follow the studio on Instagram and Facebook.

•••••

The Gilded Lily Florist, a Sixteen Acres business for more than 30 years, announced a new owner, Brian Grisel. A Springfield resident, Grisel began working in a flower shop during his teens and is currently a floral designer with more than three decades of experience. Previous clients include Katherine Hepburn, Andy Williams, Oprah Winfrey and Gayle King, Barbara Bush, Conan O’Brien, Mikhail Baryshnikov and Rudolph Nureyev, Lee Radziwill (sister of Jacqueline Kennedy Onassis), the Baroness Philippine de Rothschild, Princess Maria Trubetskaya, Princess Irina Bagration, Countess Sophia Cheremteff, the Baroness Carmen Thyssen-Bornemisza, as well as several previous governors of Connecticut and local politicians and corporate heads.

Chamber Corners Departments

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Oct. 21: Salute Breakfast, 7:15-9 a.m., at the Hadley Farms Meeting House, 41 Russell St., Hadley.

• Oct. 28: Business After Hours, 5-7 p.m., at Loomis House, 298 Jarvis Ave., Holyoke.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Nov. 4: Networking by Night, 5-7 p.m., at Cooley Dickinson Hospital. Join the Greater Easthampton, Greater Northampton, and Amherst Area chambers along with our host, Cooley Dickinson Hospital, for a networking extravaganza. Sponsored by Duseau Trucking.

• Nov. 6: 
CheckPoint 2015 Legislative Summit. Registration and networking, 11 a.m.;
 welcome, lunch, and keynote speaker, noon to 1:30 p.m.; Chamber View
Dialogue with chamber executives, followed by legislative response, 1:30-3 p.m.; cocktail reception with heavy hors d’oeuvres, 3-4 p.m. Keynote speaker: state Senate President Stanley Rosenberg. Also hear from Tim Wilkerson, regulatory ombudsman of Economic Policy Development at the Executive Office of Housing & Economic Development. Guests will have the opportunity to ask questions to invited legislators.

• Nov. 7: 15th Annual Greater Easthampton Chamber Viva Las Vegas Bowl-a-Thon, at Canal Bowling Lanes, 74 College Highway, Southampton. Two sessions: 3 p.m. and 6 p.m. A night of fun, laughs, music by DJ Jay Paglucia, and pizza as you help support funding this season’s holiday lights.

• Nov. 11: Monday Morning with the Mayor, 8-9 a.m., Burger King, Easthampton.

• Dec. 3: Holiday tree lighting and visit from Santa, 6:30-8 p.m., at Pulaski Park, Easthampton.

• Dec. 4: Greater Easthampton Chamber Snow Ball, 6-11 p.m., at the Garden House, Look Park. An old-fashioned, elegant, holiday affair. Sit-down dinner featuring Meyers Catering, live music, and dancing featuring Maxxtone. Dress in style, black tie optional.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Oct. 21: Chamber After Hours, 5-7 p.m., at Northeast IT Systems Inc., 777 Riverdale St., West Springfield. Business networking event. Refreshments, 50/50 raffle, and door prizes. Cost: $10 for members, $15 for all others. Call the chamber at (413) 534-3376 to sign up, or visit holyokechamber.com.

• Oct. 22: Leadership Holyoke/Meet at Wistariahurst Museum, 8 a.m. to 4:30 p.m. A leadership series with HCC faculty members participating as instructors and facilitators. Community leaders will participate as speakers. Sponsored by PeoplesBank and Holyoke Community College.

• Oct. 28: Murder Mystery Dinner, 6-9 p.m., at the Yankee Pedlar, 1866 Northampton St. Networking cocktail hour at 6-7 p.m., with full-course dinner to follow. Sponsored by Meyers Brothers Kalicka and Baystate Restoration Group. During “Mystery at the Masquerade,” trade clues with other guests and solve the crime at this night of masks and murder. Cost: $49.95 for members, $52.95 for non-members and at the door.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Nov. 4: November Arrive @ 5 Open House, 5-7 p.m. Hosted by Cooley Dickinson Hospital, 30 Locust St., Northampton. Cost: $10 for members.

• Dec. 2: December Arrive @ 5, 5-7 p.m., at Hampshire Council of Governments, Northampton. Sponsored by Applied Mortgage. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Oct. 19: Long-term-care Planning, 4:30-5:30 p.m., at Holiday Inn Express, 39 Southampton Road, Westfield. Sponsored by Renaissance Advisory. Cost: free for chamber members, $30 for non-members. To register, call Pam at the chamber office at (413) 568-1618

• Nov. 2: Mayor’s Coffee Hour, 8-9 a.m., hosted by Amelia Park Children’s Museum, 29 South Broad St., Westfield. Event is free and open to the public. To register, call Pam at the chamber office at (413) 568-1618.

• Nov. 6: CheckPoint 2015 Legislative Symposium, 11:30 a.m. to 3 p.m., hosted by the Log Cabin Banquet & Meeting House, Holyoke. Cost: $50 for chamber members, $60 (paid in advance) for non-members. For sponsorship opportunities, call Pam at the chamber office at (413) 568-1618.

• Nov. 9: Eat & Educate: Business Insurance Options, 11:30 a.m. to 1 p.m., hosted by Westfield Bank, 141 Elm St., Westfield. Presented by Shawn Torress & Kevin Green of Westfield Wealth Management and Westfield Bank. Cost: free for chamber members, $30 for non-members; $75 to attend all three Eat & Educate workshops. RSVP required. To register, call Pam at the chamber office at (413) 568-1618.

• Nov. 12: November After 5 Connection, 5-7 p.m., hosted by Ezra’s Mercantile, 34 Elm St., Westfield. Refreshments will be served. Bring your business cards and make connections. Cost: $10 for members, $15 cash for non-members. To register, call Pam at the chamber office at (413) 568-1618.

PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310

• Nov. 4: PWC Headline Luncheon, 11:30 a.m. to 1 p.m., co-located at the Western Mass Business Expo, MassMutual Center, 1277 Main St., Springfield. “New England’s Skills Gap in Advanced Manufacturing,” featuring Alison Lands, senior manager of Deloitte Consulting, LLP. Cost: $40. Reservations may be made online at www.professionalwomenschamber.com. The Professional Women’s Chamber is a division of the Springfield Regional Chamber.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com.
(413) 787-1555

• Nov. 4: Springfield Regional Chamber Business@Breakfast, 7:15-9 a.m., co-located at the Western Mass Business Expo, MassMutual Center, 1277 Main St., Springfield. Pull up a bar stool for a casual conversation with Harpoon Brewery CEO and co-Founder Dan Kenary. Cost: $30 in advance, $35 at the door). Reservations may be made online at www.springfieldregionalchamber.com.

• Nov. 12: Springfield Regional Chamber After 5, 5-7 p.m., hosted by Tech Foundry, 1391 Main St., 9th Floor, Springfield. Cost: $5 for members, $10 for general admission. Reservations may be made online at www.springfieldregionalchamber.com.

• Nov. 19: Springfield Regional Chamber Government Reception, 5-7 p.m., hosted by Carriage House, Storrowton Tavern, 1305 Memorial Ave., West Springfield. Meet socially with your local, state, and federal officials. Cost: $50 for members, $70 for general admission. Reservations may be made online at www.springfieldregionalchamber.com.

• Nov. 24: Springfield Regional Chamber Pastries, Politics and Policy, 8-9 a.m., hosted by TD Bank Conference Center, 1441 Main St., Springfield. Featuring Hampden Country District Attorney Anthony Gulluni. Sponsored by the Regional Employment Board of Hampden County. Cost: $15 for members, $25 for general admission. Reservations may be made online at www.springfieldregionalchamber.com.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Oct. 28: Food Fest West, 5:30-8 p.m., at Chez Josef, Agawam. The event will feature the foods of area restaurants, including Chez Josef, Classic Burgers, Crestview Country Club, EB’s, Hofbrau Joe’s, Murphy’s Pub, Partner’s Restaurant, Pintu’s, and more. Proceeds raised by Food Fest West will go toward the Partnership for Education and the WRC Educational Fund, which provides grants to businesses for on-the-job training and continuing-education needs. Cost: $25 in advance, $30 at the door. Tickets may be purchased online atwww.westoftheriverchamber.com. For more information, contact the chamber office at (413) 426-3880 or [email protected].

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT

City of Chicopee Fire Department v. Duane Equipment Corp.
Allegation: Failure to pay for fire-watch services: $8,205.20
Filed: 7/16/15

HAMPDEN SUPERIOR COURT

James Sikora v. Scuderi Group Inc.
Allegation: Breach of contract and breach of covenant of good faith and fair dealing: $39,200
Filed: 9/10/15

Kate Campbell, a minor, through her next friend, Brian Campbell v. Six Flags New England Inc.
Allegation: Negligence in property maintenance and failure to warn causing injury: $304,000
Filed: 9/8/15

Michael Potito v. Frank Raschilla Landscaping Inc.
Allegation: Breach of written contract: $73,728
Filed: 9/9/15

Theresa M. Charette-Smith v. Healthcare International Inc. and Philadelphia Insurance Co.
Allegation: Personal injury resulting from negligent operation of gym facility: $750,000
Filed: 9/9/15

SPRINGFIELD DISTRICT COURT

A & G Inc. v. Jim Doyle Heating
Allegation: Failure to pay for equipment received: $15,692.79
Filed: 7/16/15

Consumer Product Distributors d/b/a J. Polep Distribution Services v. JK Healey Inc. d/b/a West End Package and Variety and Kelly Healey
Allegation: Non-payment of goods sold and delivered: $4,661.13
Filed:7/14/15

Environmental Contractor Supply Inc. v. Baystate Homeguard Inc.
Allegation: Non-payment of goods sold and delivered: $13,263.48
Filed: 7/23/15

O’Reilly, Talbot & Okun Associates v. Tyree Corp.
Allegation: Non-payment of professional services rendered: $18,300.31
Filed: 7/16/15

Russell T. Cable II v. Diamond Chevrolet Inc.
Allegation: Breach of contract and fraud: $8,106.88
Filed: 7/28/15

WESTFIELD DISTRICT COURT

Lori Jorgenson v. Cardinal Logistics Management Corp.
Allegation: Non-payment of wages: $16,000
Filed: 7/10/15

Daily News

SPRINGFIELD — Crear, Chadwell, Dos Santos & Devlin, P.C. announced that attorneys James Chadwell and Bruce Devlin have been selected to the 2015 Massachusetts Super Lawyers List, and attorney Antonio Dos Santos has been selected to the 2015 Massachusetts Rising Stars list. Each year, no more than 5% of the lawyers in the state are selected by the research team at Super Lawyers to receive the honor, while no more than 2.5% of attorneys in Massachusetts are selected as Rising Stars.

Now in its 12th year, the Super Lawyers list recognizes area attorneys who have distinguished themselves in their legal practice through a rigorous selection process and third-party validation of their professional accomplishments. To be selected as a Rising Star, an attorney must be either 40 years old or younger or in practice for 10 years or less, and must be nominated by other lawyers who have personally observed them in action, either as opposing counsel or co-counsel, or through other firsthand courtroom observation.

• Chadwell was selected to the 2015 Massachusetts Super Lawyers List in the field of workers’ compensation. He focuses his practice on consulting with and representing insurers, self-insurers, and employers throughout Massachusetts, and has experience advising his clients regarding workers’ compensation claims, safety programs, cost-control programs, insurance coverage, and disability and employment-related issues. He has lectured extensively and participated in numerous seminars on Massachusetts workers’ compensation issues.

• Devlin was selected to the 2015 Massachusetts Super Lawyers List in the field of estate and probate. He has worked in both the legal and accounting professions. He founded the law firm of Frankel Devlin, LLC, where he worked from 2007 to 2014, when he joined Crear, Chadwell, Dos Santos & Devlin, P.C. He has effectively incorporated his tax background into his legal expertise, focusing on business law, wills, trusts, and other aspects of estate-planning probate, estate administration, taxation, and elder law.

• Dos Santos was selected to the 2015 Massachusetts Rising Stars list in the field of real estate. He specializes in all facets of commercial real estate, commercial finance, and general business law. He has significant experience representing developers, investors, and lenders regarding complex commercial real-estate transactions, including acquisitions, dispositions, leasing, financing, zoning, and permitting. Additionally, he represents many closely held businesses regarding entity formation, succession planning, mergers and acquisitions, and financing.

Daily News

NORTHAMPTON — Webber and Grinnell Insurance Agency announced several recent changes at its North King Street office in Northampton.

Mat Geffin has been named vice president and equity partner at Webber and Grinnell. He started at the agency in 2009 as vice president of business development in the commercial-lines department, and quickly established himself as a leader at the agency. Geffin leads the sales efforts at Webber and Grinnell, in addition to managing a large book of business encompassing the construction, habitational, manufacturing, and nonprofit market niches. He is an active board member for the United Way of Pioneer Valley, Tech Foundry, and the philanthropic services committee at the Community Foundation.

Jenna Rodrigue has been promoted to commercial lines supervisor. She leads a team of eight business-insurance specialists and is responsible for the day-to-day service of the agency’s commercial clientele. She began her career at Webber and Grinnell 12 years ago as a commercial lines customer-service representative.

Kathy Cusson has been named personal lines supervisor. Part of the Webber and Grinnell team since 1989, she leads a staff of nine and is responsible for the day-to-day servicing of the agency’s personal-lines clients.

In addition, Webber and Grinnell recently unveiled a new look and logo. “We felt it was time to contemporize things at the agency,” said President Bill Grinnell. “We wanted a logo that reflects our progressive culture and makes a statement to current and future clients.”

Webber and Grinnell has been serving personal and business insurance clients throughout the Pioneer Valley for more than 100 years. For more information about its services, call (413) 586-0111 or visit www.webberandgrinnell.com.

Daily News

TURNERS FALLS — Brick & Feather Brewery, the first brewery in Turners Falls, will open today, Oct. 9, at 5 p.m. Located in the former Alpha Stone building at 78 11th St., the new brewery features a spacious tasting room where patrons can sample two new beers and purchase beer to take home in refillable growler containers.

“I have spent the last eight months renovating the space with my wife and father,” said Brick & Feather owner Lawrence George. “We are happy to finally welcome visitors.” Brewery hours for the opening weekend will be 5-8 p.m. today and 11 a.m. to 6 p.m. on Saturday, Oct. 10.

George is a professional brewer with more than seven years of experience. A Vermont native, he learned how to brew as a teenager, watching his father (and business partner) ferment beers in their kitchen. After graduating college, he took up home brewing in earnest, and in 2008 left his job in the insurance industry to pursue as career as a professional brewer. After two apprentice positions, he completed the Craft Brewers Apprenticeship program with the American Brewers Guild in Vermont before becoming a brewer at Flying Fish Brewing Co. in New Jersey in 2009. From 2011 to 2015, he brewed at Berkshire Brewing Co. in South Deerfield.

Brick & Feather will specialize in Belgian- and American-style ales, with an emphasis on clean, crisp flavors set against a soft, rounded base. For more information, visit brickandfeatherbrewery.com.

Agenda Departments

Rake in the Business Table Top Expo

Oct. 13: The Springfield Regional Chamber is once again partnering with the Greater Chicopee, Holyoke, and Westfield chambers of commerce on the 18th annual Rake in the Business Table Top Expo and Business Networking Event from 4:30 to 7 p.m. at the Castle of Knights, 460 Granby Road, Chicopee, sponsored by Nuvo Bank & Trust Co. The expo provides local vendors an affordable opportunity to exhibit products and services to consumers. Last year, more than 100 vendors participated in the event, including photographers, marketing firms, staffing firms, banks, entertainment venues, and health insurers. Exhibitor space is available for $125, which entitles the exhibitor to an eight-foot, skirted display table and two complimentary entry passes. Electricity is limited but available upon request. The Table Top Expo is open to all chamber members as well as the general public for a nominal fee of $5 per person in advance, $10 at the door. Reservations may be made online at www.springfieldregionalchamber.com. The event is sponsored by platinum sponsors Health New England, PeoplesBank, MedExpress Urgent Care, and Noble Visiting Nurse and Hospice Services; gold sponsors Nuvo Bank, Peoples United Bank, and BusinessWest; and silver sponsors Spectrum Business, Chicopee Savings Bank, Elms College, Dave’s Truck Repair, the Republican, Easthampton Savings Bank, and First American Insurance Agency. For more information or to exhibit, contact Sarah Mazzaferro at [email protected] or (413) 755-1313.

Women’s Fund Men of the Year Award

Oct. 13: The Women’s Fund of Western Massachusetts (WFWM) will celebrate its inaugural Men of the Year Award recipients from 5:30 to 8 p.m. at Twin Hills Country Club in Longmeadow. The Women’s Fund Men of the Year Award will honor three men from our region who, in their professional or personal lives, have made significant contributions to ensure economic and social equity for women and girls. More than 200 participants are expected to attend, including local and state elected officials. The event is open to the public and will include craft beers, dinner, and live music. Tickets cost $65 and may be purchased online at www.womensfund.net. “We are thrilled to host this inaugural awards event that will highlight how men are working with us to create a better world for women and girls,” said WFWM CEO Elizabeth Barajas-Román. “Together, we can make a difference.” The Women’s Fund of Western Massachusetts is a public foundation that invests in local women and girls through strategic grant making and leadership development. Since 1997, the Women’s Fund has awarded more than $2 million in grants to nearly 100 organizations in the region.

Warm Up the Night

Oct. 22: The Family Outreach of Amherst will host its fourth annual Warm Up the Night event from 5:30 to 8:30 p.m. at Lord Jeffery Inn, 30 Boltwood Ave., Amherst. The tent at Lord Jeffery Inn will be transformed into a strolling culinary extravaganza. Enjoy delicious small bites, sips, and tastes from an eclectic mix of local food vendors, including 30Boltwood, Bistro 63 at the Monkey Bar, the Blue Heron, Bread and Butter, Carr’s Ciderhouse, the Alvah Stone, Jasper Hill Farm, Sun Kim Bop Food Truck, and more. Features this year include a pig roast, live music by musicians the Winterpills and Roger Salloom, and a special appearance by local guitar legend J Mascis. Tickets are $45 per person. Visit www.chd/familyoutreach for more information or to register, or contact Rachel Condry at (413) 548-1272 or [email protected].

Western Mass. Business Expo

Nov. 4: Comcast Business will present the fifth annual Western Mass. Business Expo at the MassMutual Center in downtown Springfield, produced by BusinessWest and the Healthcare News in partnership with Go Graphix and Rider Productions. The business-to-business show will feature more than 100 booths, seminars and Show Floor Theater presentations, breakfast and lunch programs (the former featuring Harpoon Brewery CEO Dan Kenary as keynote speaker), and a day-capping Expo Social. Current sponsors include Comcast Business, presenting sponsor; Health New England, Johnson & Hill Staffing Services, MGM Springfield, and Wild Apple Design Group, director-level sponsors; the Isenberg School of Business at UMass Amherst, education sponsor; Better Business Bureau, professional sponsor; and 94.7 WMAS, media sponsor. Additional sponsorship opportunities are available. Exhibitor spaces are also available; booth prices start at $750. For more information on sponsorships or booth purchase, call (413) 781-8600, ext. 100.

Retirement Planning Sections

For the Long Haul

By KATE KANE

Kate Kane

Kate Kane

Some people have a clear idea of how they want to live once they stop working. For many others, however, retirement is a step into the great unknown. The problem is, without a road map for turning your savings into a sustainable stream of income, it’s difficult to create the type of lifestyle you want for the future.

Planning for retirement is a lifelong process that should begin as soon as you start working and continue throughout your retirement years. Whether you are five years from retiring or 30, the following steps can help you achieve financial security for when the big day finally comes.

1. Practice Retirement

Like most people, you may spend years fantasizing about the day when you can finally stop working. But what will your retirement look like? Financial experts recommend that you think about what you want to do when you retire and then ‘practice’ some of it first.

For example, if you’d like to move to a warmer climate, try vacationing there several times to get a sense of what it might cost and how it feels not just in the winter, but in the heat of summer. Or, if you plan to watch your grandkids full time, take a week or two to do a test run. The goal is to try out your plans, determine whether you truly enjoy and can afford them, and make needed adjustments before you commit.

2. Match Your Expenses and Income

As you think about your lifestyle in retirement, your expenses will fall into two groups: essential expenses (your needs) and discretionary expenses (your wants). Within discretionary expenses, you also may have one-time expenditures, such as funding a grandchild’s education or adding a sunporch to your home. Whether you make a spreadsheet on your computer or simply list your expenses on a pad of paper, the goal is to create a retirement budget that captures as many anticipated costs as possible.

Next, consider the money you’ll have coming in. Typically, retirees draw from three categories of income in retirement: guaranteed sources of income (such as Social Security, pensions, and lifetime income annuities), savings and investments, and any employment income.

Once you know what you’re likely to have coming in, pair your income and expenses based on their priority, matching your needs with your guaranteed income sources first. If the predictable income you expect won’t cover all your essential expenses, you may want to either adjust your plans or consider converting a portion of your savings into a regular stream of income. Conversely, if you have a surplus, you can use the extra money to cover any discretionary expenses.

3. Decide Which Account to Tap First

One way to maximize the amount of money you may have in retirement is by planning the order in which you spend your different investment accounts. The starting point is to consider whether you plan to use your assets for ongoing expenses in retirement or to pass them along to your heirs or charities.

For many, it makes sense to draw from taxable accounts first in order to keep the assets in retirement accounts growing tax-deferred for as long as possible. Tax-exempt accounts, such as Roth IRAs, should be spent last. However, there is no rule of thumb when it comes to the order in which you should liquidate your assets.

If you plan to pass your assets along to your heirs or charities, you may want to spend tax-deferred assets with the intention of bequeathing taxable assets, which receive more favorable tax treatment when inherited.

The order in which you withdraw your retirement savings is an important decision that becomes even more complex once you reach age 70½. That’s when you must begin taking annual required minimum distributions from your IRAs and retirement plans.

Because each person’s situation is unique, you should include both your financial professional and tax advisor in these discussions.

4. Protect Your Savings

Consider putting enough money into a savings or liquid money-market account to cover your withdrawal needs for at least two years. This can help prevent taking money out of your investments when the market and share prices are trending downward.

If you haven’t already, consider funding a long-term-care (LTC) plan as well. LTC funding can help protect your retirement nest egg from the financial impact of the costs of extended care either at a facility or in your home.

5. Fine-tune Along the Way

Spending retirement assets can be even more complex than building them. Your retirement savings need to provide reliable income to meet your ongoing expenses for the rest of your life. Reviewing your plan annually and keeping it current is vital to making this happen.

Consider just some of the things that can change in a year: your marital or health status could change, your investment returns and inflation rate could fluctuate, and your employment status and expected retirement date might shift. Each of these can have a profound impact on the amount of money you may have to spend in retirement.

That’s why it’s important to work with a financial professional who understands that retirement planning is an ongoing process — someone who knows what it takes to accumulate assets for retirement, mitigate the risks that can affect your retirement years, and turn your funds into a distribution plan designed to generate sufficient income to meet your lifestyle needs for as long as you need it to.

This article was prepared by Northwestern Mutual with the cooperation of Kate Kane. Kane is a wealth management advisor with Northwestern Mutual, the marketing name for the Northwestern Mutual Life Insurance Co. (NM), Milwaukee, Wis., and its subsidiaries. Kane is an agent of NM based in Springfield; (413) 748-8700; [email protected]; springfield-ma.nm.com. This information is not intended as legal or tax advice.

Sections Technology

Data-center Migration

By GERRY GOSSELIN

Gerry Gosselin

Gerry Gosselin

“OK, twist to your left. No, your other left! … wait, sorry, you were right the first time. Now I’ll go higher. Stop, stop! Put her down for a moment.” And so it went until the couch finally squeezed through the front door.

This is how my team and I felt maneuvering a 500-pound UPS package off a short pickup truck, onto a loading dock, in the rain. “Next time we’ll check for a height difference — have someone with a big umbrella,” I noted.

Planning a data-center migration is one of the most time-consuming and underappreciated aspects of the job, and as those of us who have performed dozens of these exercises over the years know all too well, the planning can’t just wait until the last minute.

The Packet Pushers podcast (packetpushers.net) recently ran a wonderful 90-minute show on data-center migration. Guest Chris Church contributed an outstanding outline to the podcast’s show notes that brought so many of those simple but integral tasks into focus. Here is a collection of his (and our) 10 overlooked items that you might want to add to your data-center-migration checklist.

1. I can do this, right? Don’t let the inspector test the big red button after you’ve gone live in production. If you just built your own datacenter, get your permits and inspections scheduled far ahead of time. Municipal inspectors operate at 56k-modem speed.

2. Put your print on it. If you’re moving into a high-tech, collocated facility, make sure everyone has proper access to the data center. This may be as simple as the correct name on a list, or as advanced as biometrics. Packet Pushers even relayed a story of their moving truck breaking down and the new truck not being allowed up to the data center’s loading dock because it didn’t match the original make and model.

3. Don’t touch that.  Single-phase, 3-phase, 220, 110. The right time to learn what that means is before you hear a pop (ask me how I know). Make sure you humbly chat with facilities folks about power.

4. More inter-tubes. If you can, order new circuits for your new data center and pay the extra cost (rather than cutting over from your old data center to the new during the move). This gives you an opportunity to test and configure well in advance. As a veteran in the ISP space, trust me when I say that you do not want to get in touch with your ISP’s provisioning department at 3 a.m. Saturday morning.

5. We’re live in 5, 4, 3, 2, 1. Remember to adjust your external DNS TTLs a week in advance. The lower you can set your TTLs, the faster the world will find your new data center. You simply can’t do this on a moment’s notice.

6. Fifteen minutes could save you 1,500%. If you are moving gear yourself, ask your company if it has adequate insurance. Are you legally able to move gear yourself? Some equipment leases can be moved only by the vendor.

7. Anyone have a camera? Simple snapshots of the monitoring systems before the move assure that, afterward, all the proper services are back in the same state they were before you started. Your team doesn’t need to be troubleshooting an application that was broken eight months before the migration even took place.

8. Where’s the boss? Stakeholders should be available after the migration to test all of their systems and give the thumbs up before your team leaves the site.

9. Snacks, sleeping bags, and essentials. This will be a long, tiring night or weekend. Everyone will perform best when they’re well-fed, have a place to grab a quick power nap, and thoroughly know their tasks, how to validate when their task is complete, and who to check in with along the way.

10. Go team! Data-center migration is a team sport. It’s best to ensure some non-technical folks are on your team who can objectively deal with timelines, coordination, and communication with the executives who may be waiting at home for an update. Your team should also include folks outside of your organization (vendors, consultants, or VARs). You may do this type of migration only once every decade, but your consultant does it several times a year. Pick up the phone.

With every data-center migration, there will be a couch-twisting-in-the-doorway moment. Time spent working on a great plan can facilitate a smooth migration and keep your door jambs intact.

Gerry Gosselin is director of Technical Operations for VertitechIT, a rapidly growing healthcare and business IT consultancy. He is a nationally known expert in systems programming, automated network monitoring and management, as well as network engineering and administration; (413) 268-1621; [email protected]

Daily News

AGAWAM — The Employers Assoc. of the NorthEast announced that Leesa Wallace has joined EANE as its new director of Learning & Development, and Kevin Matheny will serve as the new controller.

Wallace will spearhead the EANE learning and development offerings, designing and customizing a diverse array of more than 500 substantive training programs each year. She replaces Susan Miller, who served in the role of director of Learning & Development for more than 18 years.

Wallace is a learning strategist, guiding individuals, teams, and organizations to help them identify their most critical needs and create solutions that have real impact. She helps strengthen the capacity of individual contributors, creates clarity and collaboration on teams, and teaches leaders how to engage and tap into the potential of their people.

She worked in learning and development positions for more than 20 years in a variety of industries such as retail, manufacturing, nonprofit, and financial services. Her latest roles were in the financial-services sector for companies including Travelers Insurance, ING, and Liberty Bank.

Matheny has more than 15 years of progressive management experience across a broad range of business functions and industry segments including manufacturing, property management, financial services, and not-for-profit. He guides EANE with a combination of talent, technical knowledge, and business acumen in all reporting, operations, internal controls, and compliance areas. He replaces Paul Correia, who will assume full-time responsibility for membership as the new director of Member Relations.

With a focus on maximizing revenues via budgeting and other strategic initiatives, Matheny, a certified public accountant, is known for his ability to manage costs through improved efficiencies and the elimination of redundancies. He has increased profitability by seeking out lower-cost solutions, implementing stricter purchasing protocols, and reducing overhead costs.

Daily News

HOLYOKE — The Dowd Insurance Agencies will host a second blood drive in a series benefiting the Baystate Blood Donor Program. The drive will be held Friday, Oct. 16 from 9 a.m. to 2 p.m. in the Dowd Insurance Agencies parking lot, 14 Bobala Road, Holyoke.

Each year at Baystate Health, more than 5,800 patients receive more than 23,000 transfusions of blood products, which means local blood donations are critical. At the Baystate Blood Donor Program, 100% of all blood and platelet donations are used in Western Mass.

Blood donation is easy and convenient. Roughly one pint of blood is collected during each donation, which can save up to three lives. To be eligible, blood donors must be at least 17 years old, be in good health, weigh at least 110 pounds, and have photo identification. Donors are able to give blood every eight weeks.

According to the American Red Cross, every two seconds someone in the U.S. is in need of blood. The blood type most often requested is type O because it can be transfused to patients of all blood types. While an estimated 38% of the U.S. population is eligible to donate, fewer than 10% actually do.

To schedule a time to donate, call Diane Cygan at (413) 437-1013 or e-mail [email protected].

Daily News

SPRINGFIELD — The board of directors of the newly-formed Springfield Regional Chamber has elected officers to lead the organization: Daniel Keenan, chair; Patricia Canavan, vice chair; Barbara-Jean Deloria, treasurer; and David Parke, clerk.

“The leadership of our new organization is incredibly strong,” said chamber President Jeffrey Ciuffreda. “With their breadth of knowledge and experience, combined with the talent, commitment, and capabilities from the entire board, the Springfield Regional Chamber is poised for continued growth and to maximize the investment our members place in us.”

Keenan is senior vice president of government and community relations for the Sisters of Providence Health System. He has been a member of the chamber’s legislative steering committee since 2006, previously serving as its chair. He had served on the board of directors of the Affiliated Chambers of Commerce of Greater Springfield (ACCGS) since 2010, most recently as its vice chair. Prior to joining SPHS, he served six terms as a Massachusetts state representative, holding several key committee assignments, including vice chair of Insurance, Ways and Means, and Taxation.

Canavan is president of United Personnel. A member of the board of directors of the Springfield Chamber of Commerce, she most recently served as its vice chair. Canavan also served on the ACCGS board for the past two years. Canavan lends her leadership to other boards of directors, including the Baystate Health Foundation, Springfield Public Forum, and the Northampton Chamber of Commerce.

Deloria is a senior vice president at Florence Bank. She was a member of the ACCGS board of directors since 2005 and served as its board treasurer since that time. She is a past president of the West Springfield Chamber of Commerce and Dress for Success Western Massachusetts and serves on the Mass. Small Business Review Board.

Parke is a partner with Bulkley Richardson and a member of its business and finance department, focusing on general corporate and business matters, mergers and acquisitions, and other transactional work. He served on the ACCGS board for the past nine years and, according to Ciuffreda, was instrumental in the formation of the Springfield Regional Chamber. He serves on Massachusetts Continuing Legal Education Inc. and is past chair and current member of the Friends of the Homeless board of directors.

Daily News

PITTSFIELD — Berkshire Hills Bancorp Inc. announced the promotion of Richard Marotta to president of Berkshire Bank and Sean Gray to chief operating officer of the bank.

Marotta will be responsible for all aspects of administration, risk, and infrastructure, including people and systems, compliance, and credit. He has been serving Berkshire as executive vice president, chief risk and administrative officer since 2013.

Gray will be responsible for the operating teams of the bank, including retail, commercial, small business, home lending, wealth management, and insurance. He has been serving Berkshire as executive vice president, retail banking since 2010.

“Richard and Sean are results-driven, high-integrity leaders that have been integral to the growth of this company, and this promotion reflects their contributions. As we continue to execute on our strategic vision, their leadership and ability is increasingly important to our success,” said Michael Daly, CEO of the bank and the company.

Additionally, the bank promoted three executives — George Bacigalupo, Josephine Iannelli, and Linda Johnston — to senior executive vice president, while promoting eight others to the executive team, broadening the responsibilities of these leaders and creating a more effective operating structure. They are Michael Carroll, executive vice president, chief risk and credit officer; James Curran, executive vice president, regional commercial leader, Central Mass. and Connecticut; Mark Foster, executive vice president, regional commercial leader, Eastern Mass. and ABL; Tami Gunsch, executive vice president, retail banking; Scott Houghtaling, executive vice president, regional commercial leader, New York; Allison O’Rourke, executive vice president, investor relations and financial institution banking; Deborah Stephenson, executive vice president, compliance and regulatory; and Gary Urkevich, executive vice president, IT and project management.

“We are also recognizing the accomplishments of other current executives and expanding our overall executive team,” Daly said. “This reorganization is a natural extension of the strong growth Berkshire has experienced and positions us well for future growth and expansion. We believe the best way to accelerate our company’s progress is to empower the next level of leadership through more engagement and greater accountability. We’re proud of the bench we’ve built and our ability to promote from within. I have no doubt that this leadership team will drive Berkshire to new heights in performance, integrity, and culture.”

Daily News

AGAWAM — The Employers Assoc. of the NorthEast (EANE) announced its findings from the 2015 Insurance & Benefits Survey, conducted earlier this year, with 121 companies participating from Connecticut, Massachusetts, and Rhode Island.

The survey posed more than 130 questions. It covered health insurance, including cost, coverage, eligibility, and employee cost sharing. It also addressed retirement plans, disability benefits, and voluntary benefits.

The greatest change in the survey findings continues to be in health insurance. Employers will offer, or have introduced, methods to control costs, while attempting to comply with the Affordable Care Act. These methods include shifting deductible costs and co-share to employees by altering plan design.

More specifically, the survey indicates the employers’ contribution towards an employee’s coverage option has decreased from 2013 levels. While monthly premiums illustrate minimal changes, the annual deductible per person and per family has increased. As a result, employers have reassessed their benefit packages, and long-term-care benefits are affected.

“Everyone is looking at the bottom line, and controlling healthcare costs is often on the top of that list,” said Mark Adams, director of HR Solutions for EANE. “That said, employers want to remain attractive to new employees and preserve their benefit packages.”

Daily News

HOLYOKE — Kathleen Anderson, president of the Greater Holyoke Chamber of Commerce, announced that the Fall Economic Development Business Breakfast, “Holyoke’s Building Blocks,” will be held on Wednesday, Oct. 14 at 7:30 a.m. at the Log Cabin in Holyoke.

“Local and regional community economic and property development will be the focus,” she explained. “It is important for our business community to understand what is available for future development in the city and for our keynote speaker, Richard Sullivan, to see the opportunities as he attracts businesses to this region.”

The keynote speaker will be Rick Sullivan, president and CEO of the Western Massachusetts Economic Development Council, who served as chief of staff under then-Gov. Deval Patrick, worked as state Secretary of Energy and Environmental Affairs, and was appointed commissioner of the Department of Conservation and Recreation while serving as Westfield mayor from 1994 to 2007.

Breakfast attendees will hear from local property owners about their success and plans for the future, and get updates on progress from a local property- and land-developer panel led by City Office of Planning and Economic Development Director Marcos Marrero, John Aubin of Open Square, Andrew Crystal of O’Connell Development Group Inc., E. Denis Walsh of Weld Management, Glenn Shealey of Quantum Properties, and Sullivan.

New chamber members will also be introduced to the business community, including Batchelder Associates, Alternative Health, Elevation Art & Framing, Century Homecare, Fiesta Cafe, Advanced Restoration, Presley Law, PLLC, Insurance Center of New England, Signs and Design, and Revitalize CDC. Salutes will go out to Open Square on its 25th anniversary and to FLN-MAR, celebrating 45 years in business.

The breakfast is sponsored by Ferriter Law, Holyoke Medical Center, and Resnic, Beauregard, Waite & Driscoll. Admission is $20 with advance registration for Holyoke chamber members, $25 for member walk-ins, and $30 for the public. Tickets may be purchased in advance at holyokechamber.com/events.

Architecture Sections

Peace of Mind

Magazine Commons represents an important measure of independence

Joan Ingersoll says Magazine Commons represents an important measure of independence for its residents, who are clients of the Mental Health Assoc.


When an apartment complex owned by the Springfield-based Mental Health Assoc. was destroyed in the 2011 tornado that touched down in the city’s South End — displacing 14 MHA clients who lived there — the architects at Studio One certainly empathized, because their offices were wrecked as well.

“We really could relate,” said Christopher Novelli, one of those architects. “These people lost their homes. It’s an emotional experience. We lost our office, and Greg Zorzi, our principal, had an apartment above our office, so he lost his home as well.”

So Zorzi and his team took plenty of satisfaction in designing Magazine Commons, the new, 16-unit apartment building on Magazine Street that replaces the former residential complex on Union Street. The new structure, set to open in November, was built next to the MHA’s headquarters on Worthington Street, in the city’s McKnight district, on a formerly blighted parcel.

“We had a building on Union Street that we’d operated for 30 years, but it was completely destroyed,” said Joan Ingersoll, president and CEO of the MHA, which provides residential and support services that promote independence, community engagement, and wellness for people impacted by mental illness, developmental disabilities, substance abuse, homelessness, and other challenges. “The people scattered; some relocated in other towns, and others stayed in Springfield.”

Several will be returning this fall to Magazine Commons, which is a success story on multiple levels, said Novelli, referring to its importance to the MHA and also its development on a brownfield site the city had been anxious to clean up for some time.

“There were contaminated soils, and it was unusable for building,” Novelli said. “The city owned it for years and issued several RFPs, but there were no takers on the property. Finally, the MHA came in.”

For this issue’s focus on architecture, BusinessWest talked with Novelli and Ingersoll about how the $4.6 million project came together, and how the new building will improve the lives of its tenants.

Home Again

In the aftermath of the tornado, residents of the destroyed complex dispersed to temporary housing, Ingersoll said, but, four years later, the MHA had no problem filling the 17,000-square-foot Magazine Commons with former Union Street residents as well as new clients.

“Some people are moving in from a group home, so this is their first opportunity to live independently,” she noted. “Some already live independently, so this is a different opportunity for them; they’re excited to move in. A couple of people had been in and out of different places and had periods of homelessness, and this is brand-new, stable housing.”

Chris Novelli (right, with Greg Zorzi)

Chris Novelli (right, with Greg Zorzi) says Magazine Commons achieves two goals: to restore housing to those who lost it in the tornado, and to help revitalize a neighborhood by replacing a brownfield site with a building that complements the architecture of its environs.

Darnella Johnson, one of the individuals preparing to move in, told BusinessWest she expects it to be comfortable and safe, and appreciated its proximity to a bus line — an amenity Ingersoll said is important to clients seeking to hold down employment.

Vincent Littlejohn is one of those. “I’m looking to get a job, and living close to a bus line will help me get to a job and my [support-group] meetings,” he said, noting that he, like Johnson, is currently living in a group home and is looking forward to a new measure of independence once interior construction is complete.

The facility, built by N.L. Construction in Ludlow, includes four apartments on the first floor and six apartments each on the second and third floors. The design also includes common space as well as office space for MHA staff.

“It has a community room for skill-building opportunities like cooking lessons, classes, and gatherings for social opportunities,” Ingersoll explained. “The staff offices are on the first floor — but this is not a staffed residence; the staff are outreach staff. All the residents have a certain number of hours the staff spends with them on things they need assistance with — managing medications, going to doctor appointments, teaching them how to take public transportation, how to manage money. Some of the staff will have the building as their home base, but they don’t sleep there.”

Novelli said the interior design reflects the needs of people who live independently but still face challenges.

“The people that will live there are all capable of self-preservation, all capable of living on their own. It’s not an assisted-living facility,” he explained. “There is some extra reinforcement in the bathrooms and some higher-durability finishes — rather than using carpet, it’s all tile in the living room, so it cleans up easily.”

Another challenge was fitting the building’s exterior into the historical context of the McKnight neighborhood — typically a priority for Studio One, which has plenty of experience designing housing complexes.

“We did a study of existing housing sites, and didn’t want to replicate them,” said Novelli. “But we wanted to make sure it fit in, as far as the exterior detailing, the massing of the building, and the proportions. We had several neighborhood meetings with people in the McKnight district.

“Some of the items in the original design were cut due to budget, but we were able to keep most of the proportions they wanted,” he went on. “All 16 are one-bed units, 550 square feet with large kitchens that open to living rooms.”

Studio One’s design also complied with — and in many cases exceeded — the city’s stretch codes, which mandate strict standards for energy efficiency, he added.

“We’re going beyond that with highly efficient mechanical systems, the building envelope, and thermal details,” he said, noting that such codes are becoming industry standard in many types of buildings, just as homeowners and developers are increasingly understanding the eventual cost savings. “The main concern has always been the bottom line rather than the long term. But people are starting to realize that, if you invest money at the start, you end up saving more money.”

Community Asset

Ingersoll was quick to note that Magazine Commons represents not just a housing complex, but a $4.6 million investment in the neighborhood, including sidewalks, lighting, neighborhood stabilization, and brownfield development. And it’s not an investment in just 16 current residents, but for dozens, even hundreds more over the coming decades, all of whom are trying to get to a more secure place in life, she added.

The MHA’s development team presented the plans to the McKnight Neighborhood Council in April of 2013, at which time the council voted to support it. The project has received financial support from the city of Springfield, the state Department of Housing and Community Development, the Mass. Community Development Assistance Corp., the state Department of Mental Health, MassDevelopment, the Affordable Housing Program of the Federal Home Loan Bank of Boston, and People’s United Bank.

With about $2 million in insurance money in hand from the tornado, the multiple funding partnerships meant the MHA had to finance only about $750,000 of the overall cost. Designated a HUD 202 project for people with disabilities, the apartments are subsidized, with residents paying no more than 30% of their income and HUD picking up part of the rental cost, Ingersoll noted.

“HUD told us we could rebuild in Springfield when we got the subsidies transferred over to the new project,” she explained. “We’ve been working with the city since then to identify and agree on the land, which was, fortunately, right next door to our main offices. The land was a pretty big parcel, but it was blighted and needed cleanup. We bought it for a dollar from the city, and we were able to revitalize the whole block.”

Novelli said the design included a specialized foundation system called a geo-pier, which densifies soil underneath a structure, so it can be built on what otherwise would be considered unsuitable soil.

Despite the challenges — or perhaps because of them — he and Zorzi are gratified to help the MHA rebuild a key component of its services. Founded in 1960, the agency operates 21 sites throughout Greater Springfield and serves more than 400 people annually through its residential and outreach programs.

Magazine Commons will be staffed weekdays from 8 a.m. to 8 p.m., making the location next to MHA headquarters ideal for both residents and staff, Ingersoll added.

“It’s pretty unbelievable for the people moving in there,” she told BusinessWest. “I’ve had the opportunity to go in with some clients for the first time. When they see it, they become so excited. They think the units are beautiful. It’s a great opportunity for them.”

After all, she added, good housing is often a critical step in helping people procure good jobs and a brighter future. “It’s often the foundation for everything else in life.”

 

Joseph Bednar can be reached at [email protected]

Agenda Departments

STCC Diversity Series

Sept. 30: Springfield Technical Community College (STCC) will kick off its 2015-16 Diversity Series with an appearance from bestselling author and youth advocate Wes Moore at 11 a.m. in the Scibelli Hall gymnasium. Moore — a veteran, Rhodes scholar, and founder of BridgeEDU — has authored several successful books, including The Work: My Search for a Life That Matters; The Other Wes Moore: One Name, Two Fates; Discovering Wes Moore; and Forcefully Advancing. Moore has been featured by USA Today, Time, People, Meet the Press, The Colbert Report, MSNBC, and NPR. He is the host of Beyond Belief on the Oprah Winfrey Network and is the executive producer and host of PBS’s Coming Back with Wes Moore, which focuses on the reintegration of Iraq and Afghanistan veterans and their return home. As the founder and CEO of BridgeEDU, an innovative college platform that addresses the college-completion and job-placement crisis, Moore created the program to reinvent freshman year in a way that gives students real-world internship and service-learning opportunities as well as core academic classes. Moore’s appearance is made possible through the support of Baystate Health, MassMutual, PeoplesBank, An African-American Point of View, the city of Springfield Department of Health and Human Services, the STCC Black Professionals Group, and the STCC Diversity Council. The event is free and open to the public. An author signing will be held at 9:30 a.m., and copies of Moore’s books will be available for purchase. For additional information, call Myra Smith at (413) 755-4414. For a complete listing of STCC Diversity Series events, visit www.stcc.edu/diversity.

Get On Board!

Oct. 8: OnBoard, a Springfield-based nonprofit organization that matches qualified individuals and area boards of directors, is inviting local organizations and businesses to participate or become a sponsor in the “Get On Board!” event in October. The event, to be held from 5 to 7 p.m. at the Naismith Memorial Basketball Hall of Fame, will connect local organizations with individuals looking to increase their community involvement. OnBoard was founded in the mid-’90s by attorney Ellen Freyman of Shatz, Schwartz & Fentin, P.C. The group’s mission is to help organizations expand their governance diversity by enlisting women, people of color, and other under-represented populations to their boards of directors/trustees, committees, and advisory groups. OnBoard has been connecting qualified people in the Greater Springfield area with organizations seeking leadership that reflects the diversity of the region. The cost for organizations to register to participate in the event is $125. As a nonprofit organization itself, OnBoard relies on the support of local businesses in order to hold ‘Get On Board.’ A number of funding options are available to local businesses who are interested in contributing to the event, including a $500 community-partner sponsorship and a $1,000 general-sponsorship opportunity. To register or become a business sponsor, visit www.diversityonboard.org.

Rake in the Business Table Top Expo

Oct. 13: The Springfield Regional Chamber is once again partnering with the Greater Chicopee, Holyoke, and Westfield chambers of commerce on the 18th annual Rake in the Business Table Top Expo and Business Networking Event from 4:30 to 7 p.m. at the Castle of Knights, 460 Granby Road, Chicopee, sponsored by Nuvo Bank & Trust Co. The expo provides local vendors an affordable opportunity to exhibit products and services to consumers. Last year, more than 100 vendors participated in the event, including photographers, marketing firms, staffing firms, banks, entertainment venues, and health insurers. Exhibitor space is available for $125, which entitles the exhibitor to an eight-foot, skirted display table and two complimentary entry passes. Electricity is limited but available upon request. The Table Top Expo is open to all chamber members as well as the general public for a nominal fee of $5 per person in advance, $10 at the door. Reservations may be made online at www.springfieldregionalchamber.com. The event is sponsored by platinum sponsors Health New England, PeoplesBank, MedExpress Urgent Care, and Noble Visiting Nurse and Hospice Services; gold sponsors Nuvo Bank, Peoples United Bank, and BusinessWest; and silver sponsors Spectrum Business, Chicopee Savings Bank, Elms College, Dave’s Truck Repair, the Republican, Easthampton Savings Bank, and First American Insurance Agency. For more information or to exhibit, contact Sarah Mazzaferro at [email protected] or (413) 755-1313.

HRU Recognition Event

Oct. 15: Human Resources Unlimited will present its annual Recognition and Fund-raiser Event at Springfield Country Club, 1375 Elm St., West Springfield. Breakfast begins at 7:30 a.m., and the program runs from 7:45 to 9 a.m. The Sheldon B. Brooks Employer Lifetime Achievement Award will be given to YMCA of Greater Westfield; the Employer of the Year Award will be presented to Harrington Memorial Hospital; the Rookie Employer Award will be given to Plastipak Packaging; and the Armand Tourangeau Volunteer of the Year is John Ernst. RSVP by Friday, Oct. 2 at [email protected] or (413) 781-5359. The breakfast is by invitation only, and seating is limited to the first 200 people. The suggested minimum donation is $100. Proper business attire (jackets for gentlemen) is required. The gold sponsors are Hub International (formerly FieldEddy Insurance) and United Bank, and BusinessWest is the media sponsor.

Western Mass. Business Expo

Nov. 4: Comcast Business will present the fifth annual Western Mass. Business Expo at the MassMutual Center in downtown Springfield, produced by BusinessWest and the Healthcare News in partnership with Go Graphix and Rider Productions. The business-to-business show will feature more than 150 companies, seminars and Show Floor Theater presentations, breakfast and lunch programs (the former featuring Harpoon Brewery CEO Dan Kenary as keynote speaker), and a day-capping Expo Social. Current sponsors include Comcast Business, presenting sponsor; Health New England, Johnson & Hill Staffing Services, MGM Springfield, and Wild Apple Design, director-level sponsors; the Isenberg School of Business at UMass Amherst, education sponsor; Elms College, information-center sponsor; and 94.7 WMAS, media sponsor. Additional sponsorship opportunities are available. Exhibitor spaces are also available; booth prices start at $750. For more information on sponsorships or booth purchase, call (413) 781-8600, ext. 100.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

FRANKLIN SUPERIOR COURT

Gregory J. Caulto and Jonathan David Lavietes v. John W. Dewitt and Lisa Paterno Dewitt d/b/a JW Dewitt Business Communications
Allegation: Breach of contract and non-payment of services rendered: $57,421
Filed: 8/4/14

 

HAMPDEN SUPERIOR COURT

Axia Insurance Co. v. Kenneth Hark and LJM Insurance Agency Inc.
Allegation: Breach of contract, breach of duty, conversion, unjust enrichment: $250,000
Filed: 7/18/14

Joseph Miller v. People’s Savings Bank
Allegation: Breach of fiduciary duty, unjust enrichment, conversion: $35,000
Filed: 7/23/14

Nuvo Bank and Trust Co. v. RIG Rest, LLC f/k/a Airedock Systems, LLC and Paul Gelinas
Allegation: Breach of contract on commercial promissory note: $209,759.63
Filed: 8/13/14

 

HOLYOKE DISTRICT COURT

Mountainview Landscapes and Lawncare v. Bassette Printers, LLC and Bassette Realty, LLC
Allegation: Non-payment of services rendered for winter upkeep of property: $6,121
Filed: 7/28/14

 

PALMER DISTRICT COURT

Gregorio Santiago v. the Hanover Insurance Co.
Allegation: Failure to effectuate a prompt, fair, and equitable settlement: $21,745.44
Filed: 7/21/14

 

SPRINGFIELD DISTRICT COURT

Comcast Spotlight Inc. v. Centaurian Dental Inc. d/b/a Columbia Family Dental
Allegation: Non-payment of advertising services rendered: $14,904.75
Filed: 7/25/14

Freedom Credit Union v. Theresa A. Welch and Michael Welch d/b/a Floral Dynamics
Allegation: Non-payment of promissory note: $11,727.54
Filed: 7/25/14

Liberty Mutual Insurance Co. v. Sambrico, LLC d/b/a Vista Home Improvement
Allegation: Non-payment of workers’ compensation policy: $23,453.23
Filed: 8/6/14

Liberty Mutual Insurance Co.  v.  Milford Hardwood Floors  Inc.
Allegation: Non-payment of workers’ compensation policy: $12,141.27
Filed: 8/6/14

Springfield Plumbing Supply Co. Inc. v. Michael J. Swayger d/b/a Swayger Plumbing
Allegation: Non-payment of goods sold and delivered: $10,674.37
Filed: 7/23/14

U. S. Foods Inc. v. MGB Inc. d/b/a Electric Café and Margaret Buxold
Allegation: Non-payment of goods sold and delivered: $9,137.30
Filed: 7/28/14

Daily News

EAST LONGMEADOW — HUB International New England, a division of HUB International Limited, a global insurance-brokerage, risk-advisory and employee-benefits firm, announced multiple new hires in its East Longmeadow office to meet the needs of its expanding products, services, and customer demand.

Appointed as an employee benefits client relationship manager, Eileen Maxwell will be responsible for assisting staff with client relations, service, sales, and administrative activities of new and existing group benefit accounts. With almost 30 years of experience, she has an extensive background in planning, evaluating, implementing, relationship building, and managing all aspects of employee benefits.

Marayda Pagan joins the Personal Lines department as an account manager and will be responsible for assisting clients with their home, auto, and personal-liability umbrella coverages. She has held various positions in the insurance industry, starting out as an office assistant before being promoted to processor. She also held the position of Personal Lines manager.

Cynthia Squires has been hired as the manager of Select Business for small to medium-sized business accounts in the Commercial Lines department. She has been in the insurance industry for almost 30 years and brings an extensive amount of knowledge and leadership skills to the agency. She will be responsible for the day-to-day management and servicing of small-business accounts, providing oversight and direction to commercial-lines staff, leading quality-control and product-analysis processes, managing departmental retention, acquiring new business goals, and staying on top of the latest industry changes and trends.

“We’re thrilled to welcome Eileen, Marayda, and Cynthia on board during this exciting period of growth for the company,” said Timm Marini, president of HUB International New England, formerly FieldEddy Insurance. “Their respective experience will be an essential part in helping to further the agency’s goals of expanding our products and services while maintaining the highest level of service standards and best value to our clients.”

Daily News

WEST SPRINGFIELD — Human Resources Unlimited will present its annual Recognition and Fund-raiser Event on Thursday, Oct. 15 at Springfield Country Club, 1375 Elm St., West Springfield. Breakfast begins at 7:30 a.m., and the program runs from 7:45 to 9 a.m.

The Sheldon B. Brooks Employer Lifetime Achievement Award will be given to YMCA of Greater Westfield; the Employer of the Year Award will be presented to Harrington Memorial Hospital; the Rookie Employer Award will be given to Plastipak Packaging; and the Armand Tourangeau Volunteer of the Year is John Ernst.

RSVP by Friday, Oct. 2 at [email protected] or (413) 781-5359. The breakfast is by invitation only, and seating is limited to the first 200 people. The suggested minimum donation is $100. Proper business attire (jackets for gentlemen) is required. The gold sponsors are Hub International (formerly FieldEddy Insurance) and United Bank, and BusinessWest is the media sponsor.

Daily News

SPRINGFIELD — The Springfield Regional Chamber is once again partnering with the Greater Chicopee, Holyoke, and Westfield chambers of commerce on the 18th annual Rake in the Business Table Top Expo and Business Networking Event on Tuesday, Oct. 13 from 4:30 to 7 p.m. at the Castle of Knights, 460 Granby Road, Chicopee, sponsored by Nuvo Bank & Trust Co.

The expo provides local vendors an affordable opportunity to exhibit products and services to consumers. Last year, more than 100 vendors participated in the event, including photographers, marketing firms, staffing firms, banks, entertainment venues, and health insurers.

Exhibitor space is available for $125, which entitles the exhibitor to an eight-foot, skirted display table and two complimentary entry passes. Electricity is limited but available upon request.

The Table Top Expo is open to all chamber members as well as the general public for a nominal fee of $5 per person in advance, $10 at the door. Reservations may be made online at www.springfieldregionalchamber.com.

The event is sponsored by platinum sponsors Health New England, PeoplesBank, MedExpress Urgent Care, and Noble Visiting Nurse and Hospice Services; gold sponsors Nuvo Bank, Peoples United Bank, and BusinessWest; and silver sponsors Spectrum Business, Chicopee Savings Bank, Elms College, Dave’s Truck Repair, the Republican, Easthampton Savings Bank, and First American Insurance Agency.

For more information or to exhibit, contact Sarah Mazzaferro at [email protected] or (413) 755-1313.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

HAMPDEN SUPERIOR COURT

eRPortal Software Group v. Sunesys, LLC
Allegation: Non-payment of services rendered: $156,947.64
Filed: 7/21/15

Nicholas Czeremcha v. M-1 Corp. and Ryan Alvarado
Allegation: Employment discrimination: $25,000+
Filed: 6/19/15

Rosa Ferrentino v. Preferred Mutual Insurance Co.
Allegation: Breach of contract: $25,000+
Filed: 6/25/15

Ryder Transportation v. NIL Transportation Inc.
Allegation: Breach of written contract for leased vehicles: $36,269.16
Filed: 7/30/15

Seedway, LLC v. J. Calabrese Farms, LLC
Allegation: Non-payment of goods sold and delivered $61,241.62
Filed: 7/22/15

HAMPSHIRE SUPERIOR COURT

CBR Realty Corp. v. LA Comb Holdings, LLC
Allegation: Breach of contract and unjust enrichment: $67,638
Filed: 7/21/15

Delta Sand and Gravel Inc. v. Jay-Mor Enterprises Inc. and Westchester Fire Insurance Co.
Allegation: Non-payment of materials sold and delivered: $5,297.17
Filed: 7/10/15

Suzanne Bowes v. Noble Hospital
Allegation: Medical malpractice: $25,000+
Filed: 7/1/15

NORTHAMPTON DISTRICT COURT

Shea Tree Service Inc. v. Split Excavating Inc.
Allegation: Outstanding balance on invoices due: $5,555.40
Filed: 8/10/15

PALMER DISTRICT COURT

J.D. Contracting Inc. v. Orlando Annulli & Son Inc.
Allegation: Breach of contract for excavation work, site work, and utility work for Webster Police Station and failure to pay on balance of contract: $2,922.00
Filed: 7/30/15

SPRINGFIELD DISTRICT COURT

A & G Inc. v. Jim Doyle Heating
Allegation: Failure to pay for heating and air-conditioning equipment received: $15,692.79
Filed: 7/16/15

O’Reilly, Talbot, and Okun Associates v. Tyree Corp.
Allegation: Non-payment of services rendered: $18,300.31
Filed: 7/16/15

Daily News

CHICOPEE — Buy Chicopee Now — a coalition of city real-estate professionals, attorneys, home inspectors, insurance agents, nonprofit community partners, MassHousing, lenders, and businesses seeking to encourage home ownership in Chicopee — is currently in the planning stage.

By offering services at a discount to qualifying participants,
Buy Chicopee Now aims not only to promote home ownership in the community, but to stimulate local business in the process.

Business and organizations seeking information on how to participate are invited to attend a kickoff event on Thursday, Sept. 10 at noon at the Munich Haus, 13 Center St., Chicopee. A buffet lunch will be provided, followed by remarks from Chicopee Mayor Richard Kos,
as well as a presentation explaining the details and benefits of the program.

The event is presented by the city of Chicopee, Polish National Credit Union, Chicopee Savings Bank, MassHousing, and Real Living Realty Professionals. To RSVP or for more information, contact Pam Patenaude at [email protected].

Banking and Financial Services Sections

Advice — on the House

By CAROLYN BOURGOIN, CPA

Carolyn Bourgoin

Carolyn Bourgoin

Many of us find ourselves working from home, either out of necessity or by choice. Both self-employed taxpayers and employees can qualify for a home office deduction for the business use of their residence as long as they have met a set of strict conditions.

Employees in particular will have a more difficult time passing all the tests necessary to qualify, because they have the additional requirement of proving that the home office is for the convenience of their employer.

In order to qualify, a taxpayer must use the home office space on a regular and exclusive basis as one of the following:

• A principal place of business;
• A place for meeting or dealing with clients, patients, or customers in the normal course of business; or
• In connection with the taxpayer’s trade or business, if the home office space is a separate structure from the residence, such as a detached garage.

Regular and Exclusive Use

The regular-use and exclusive-use requirements of a home office are separately examined to determine if the conditions are satisfied.

An IRS publication states that regular use is satisfied when a specific area is used for business on a continuing basis. Though a space may be used exclusively for home office use, the occasional or incidental use of the space is not sufficient to qualify.

In Christensen v. Comr, an international marketing manager was not allowed to deduct his home office expenses because he could not substantiate the frequency of meetings with clients. It is therefore important that a taxpayer be able to show continuity of use of the home office space through some credible means, such as a written log.

In order to meet the exclusive-use requirement, the home office space must be a portion of a dwelling unit that is used solely for carrying on the taxpayer’s trade or business. There is no requirement that the identifiable space be a separate room or a permanently partitioned area of a room.

However, where only a portion of a room is used and there is personal-use furniture in the room, the taxpayer will have a more difficult time establishing exclusive use. Even minimal personal use of the business portion of a residence may result in the home office failing to meet the exclusive-use test.

There are two exceptions to the exclusive-use rules, one of which relates to the storage of inventory if the home is the sole location of the trade or business, and the other to certain daycare facilities.

Where a taxpayer uses a home office for two different business uses, each business must qualify under the home office rules, or the related deductions will be disallowed.

Principal-place-of-business Test

As mentioned earlier, the regular and exclusive use of the space must be in connection with one of three categories of business use, the first of which is the principal-place-of-business standard.

When the home office is used on a regular and exclusive basis as the principal place of business of the taxpayer, then the related home office expenses will be deductible (subject to a gross income limitation). The principal-place-of-business test mainly benefits self-employed individuals who work out of their homes as well as employees whose employers do not provide them with office space.

Determining the principal place of business is often a highly contested matter when a business is conducted at more than one location. With the exception of administrative or managerial duties performed at a home office (discussed below), a home office found to be a secondary place of business will not afford the taxpayer a home office deduction.

The courts have taken into account two main considerations in determining the primary location of a business when a taxpayer works both at home and at another location. One consideration is the relative importance of the business activities of the taxpayer at each location, and the second is the time spent at each location.

For instance, an insurance salesman uses a home office to prepare for meetings with potential clients.  He meets with clients at their locations and closes his deals there. In this situation, the more important business activities of the taxpayer take place in the meetings at the client’s place of business. The home office is not the principal place of business.

A home office may also qualify as a principal place of business if it is used exclusively and regularly for administrative or managerial activities of a taxpayer’s trade or business where the taxpayer has no other fixed location of conducting substantial administrative activities. Legislative history shows that, when a self-employed taxpayer has an option to use an administrative office away from home but chooses to use office space at home to perform the administrative duties, the taxpayer can still qualify for the home office deduction.

In contrast, if the taxpayer is an employee as opposed to self-employed, failure to use available office space offered by his or her employer will be factored into whether an employee’s home office meets the convenience of the employer requirement. It is therefore more difficult for an employee to get a home office deduction where it is used for administrative activities.

Separate-structure Test and Separate-meeting-place Test

If a taxpayer’s home office use does not meet the principal-place-of-business test, the space can still qualify for the home office deduction where it is used regularly and exclusively to meet and deal with clients or patients or if it is a separate structure from the residence and used regularly and exclusively in the taxpayer’s trade or business.

In order to use the meeting-place test, the office space must be used to physically meet with clients, and the use of the space has to be integral to the employer’s business. With respect to the separate-structure test, there is no requirement that the taxpayer meet with patients or clients. An artist’s studio, greenhouse, or carpenter’s workshop could qualify. As with the principal-business test, an employee must show the use is for the convenience of his employer to meet either the separate-structure test or the client-meeting-place test.

Other Considerations

Anyone who is considering the home office deduction needs to assess whether the potential deduction is worth the record keeping (i.e. regular and exclusive use support) and the risk of an audit. An employee who qualifies will not receive a tax benefit unless the home office deduction, along with other miscellaneous itemized deductions, exceed the 2% floor of the employee’s adjusted gross income.

The amount of the home office deduction is also subject to limitations that are based on the income attributable to the taxpayer’s use of the home office. Additionally, if the residence holding the home office is later sold at a gain that would otherwise have been excluded from income tax under the principal residence exclusion ($250,000/$500,000), a portion of the profit equal to the amount of depreciation claimed on the home office will be taxable.

There are benefits to having a home office, but be sure to evaluate its use carefully when considering claiming this deduction. As always, be sure to speak with your tax professional if you have any questions.


Carolyn Bourgoin, CPA is a senior manager with Holyoke-based public accounting firm Meyers Brothers Kalicka, P.C.; (413) 322-3483; [email protected]

Departments People on the Move

Insurance Center of New England (ICNE), one of the largest privately owned independent insurance agencies in the Northeast, has announced the appointment of four new staff members:
Marie Rosema has been named marketing coordinator. She earned her master’s degree in marketing management and holds a bachelor’s degree in graphic design and marketing;
David Farwell has been named account manager in ICNE’s Small Business Unit. He is a certified commercial lines coverage specialist and holds a bachelor’s degree in criminal justice;
Mary Leveille has been named benefits administrator. She holds a bachelor’s degree in health science; and
Colleen Caban has been named personal lines account manager. She is a licensed insurance broker for personal lines.
“As an independent insurance agency, we put the needs of individuals, families and businesses first,” said William Trudeau, president and CEO of Insurance Center of New England. “We are independent agents for more than two dozen insurance carriers, but we represent our customers, working as their advocate and advisor in the often-complex world of insurance. We are proud to add Marie, Dave, Mary, and Colleen to our staff to continue our commitment to putting customer needs first.” ICNE is headquartered in Agawam and has six other locations throughout the state.

•••••

University Products Inc. (UPI), manufacturer and distributor of archival quality storage products for museums, libraries, and archives worldwide, announced the realignment of its management team:

John Adamson

John Adamson

Bob Boydston

Bob Boydston

• Chief Financial Officer John Adamson, who joined UPI in 1995 and has worked in sales and marketing, human resources, and accounting, has been appointed president of the company and will be charged with coordinating and implementing the future direction of the company;
• Company founder David Magoon will continue as chairman of the board;
Scott Magoon will continue as CEO; and
Bob Boydston, who joined the company in 1976, will remain as senior vice president and is also chief operating officer of the corporation.
University Products is a privately owned business and manufacturer and distributor of archival quality materials. Museums, libraries, historical societies, archives, and similar institutions are among the company’s worldwide clients. UPI offers products for conservation, restoration, and preservation of books, photos, documents, collectibles, textiles, artwork, artifacts, and natural-history specimens.  University Products is also the manufacturer of Lineco brands, sold and distributed worldwide by art and framing retailers.

•••••

The Naismith Memorial Basketball Hall of Fame announced that John Ritenour, chairman of Insurance Office of America (IOA), has been unanimously elected to the Hall’s board of trustees. He will serve as one of 33 members, beginning a three-year term immediately. “It is an honor to be named to the board of trustees and to represent the Naismith Memorial Basketball Hall of Fame,” Ritenour said. “I look forward to working with the highly talented and prestigious group that guides the Hall, including many legends of the sport and the outstanding roster of civic and business leaders, such as Chairman Jerry Colangelo and President and CEO John Doleva and his accomplished staff.” Ritenour and his wife, Valli, founded Insurance Office of America in Florida in 1988 with a vision to have an organization that gave ownership to its sales associates. The company now boasts more than 225 sales partners and more than 600 employees who claim ownership. IOA has grown from $188,000 in revenue the first year to more than $120 million today. “The Basketball Hall of Fame has had a tremendous relationship with IOA for a number of years,” said Doleva. “As a well-respected businessman, philanthropist, and fan of the game, John Ritenour will be an excellent addition to our board of trustees.” The trustees are responsible for preserving the fundamental mission and financial well-being of the Basketball Hall of Fame. They serve as ambassadors for the Hall, promoting its core mission, which is to celebrate the greatest moments and people in basketball. Made up of individuals that work in or have worked in the game, as well as business leaders that have supported the game, the board also elects all governors of the Hall.

•••••

First Connecticut Bancorp Inc., the publicly owned holding company of Farmington Bank, announced the election of John Green to the respective boards of directors of the corporation and the bank. “John’s extensive experience as both a leader of a successful, multi-generational family business and a tireless volunteer for many nonprofit organizations makes him a wonderful addition to our boards of directors,” said John Patrick Jr., chairman of the board of directors of First Connecticut Bancorp and chairman, president, and CEO of Farmington Bank. “In addition, John’s leadership of a successful retail business in today’s changing retail climate will be a valuable asset in the boardroom as we continue Farmington Bank’s organic growth strategy.” Green graduated from Boston College in 1978 and from the Gemological Institute of America in 1979. He earned the titles of registered jeweler and certified gemologist appraiser with the American Gem Society in 1981. In 1992, he was elected president and CEO of Lux Bond & Green. Today, Lux Bond & Green, established in 1898 by Green’s great-grandfather, has grown to seven locations in Connecticut and Massachusetts with more than 100 employees. Green has served on many nonprofit organizations and leadership positions within the Hartford community, including the Connecticut Historical Society, Old State House, Greater Hartford Convention and Visitors Bureau, Connecticut Science Center, Bushnell Park Foundation, TheaterWorks, Hartford Ballet, Hartford Downtown Council, Young Presidents Organization, Connecticut Business and Industry Assoc., and Connecticut Bank & Trust Co. Currently, he serves as treasurer on the Saint Francis Hospital Foundation and a member of the economic-development committee of the West Hartford Chamber of Commerce.

•••••

Berkshire Hills Bancorp Inc. has appointed Ron MacDonald to the position of senior vice president, corporate auto sales leader. MacDonald joins Berkshire from First Niagara Bank, where he served as first vice president, national sales manager, focused on expanding the indirect auto finance business across the Northeast. He has more than 30 years of experience in the automotive business, including previous roles at TD Bank as the national sales manager for auto finance and various positions within the auto-dealer community. He received his bachelor’s degree from the University of New Hampshire. “I am excited to have Ron join the bank and take on a leadership role in expanding our prime indirect auto unit,” said Sean Gray, executive vice president and head of Retail Banking. “With his extensive auto-lending relationships and experience across New England, he is the right person to expand on the successful platform Berkshire has established in New York. Ron will be leading Berkshire’s indirect team, providing strategic direction to develop and expand relationships throughout our footprint, with a focus on building long-term partnerships and managing the secondary marketing of this product. This is another example of our commitment to ongoing leadership recruitment and revenue diversification, and we look forward to profitable growth from this business line.”

•••••

Mary-Anne DiBlasio

Mary-Anne DiBlasio

Marge Pietras, founder of All About You, LLC, has appointed Mary-Anne DiBlasio chief operating officer of the eight-year-old home-care company. All About You has steadily grown since its inception. “With DiBlasio now as part of the team, we are excited to see the company expand its reach in an ever-growing market where families are keeping their loved ones at home and we, of course, are here to support them in those efforts,” Pietras said. “With her experience recruiting and marketing, we are focused on delivering the confidence of quality care to directly meet the ebb and flow of the market needs.” DiBlasio comes with years of healthcare experience in both elder care and staffing, and Pietras said both will provide value to the company’s mission.

•••••

Michael Ipekdjian

Michael Ipekdjian

Holyoke Medical Center has appointed Michael Ipekdjian as the hospital’s director of Transitional Care/Case Management.
With vast experience in nursing and case management in the community-hospital setting, Ipekdjian will lead HMC’s transitional care and case-management programs. In this role, he will oversee the hospital’s registered nurses and social workers, and communicate with internal and external partners to improve case management and care coordination. “Mike brings the leadership and vision necessary to help HMC achieve the highest levels of patient care,” said Spiros Hatiras, president and CEO of Holyoke Medical Center and Valley Health Systems Inc. “We are confident in his ability to leverage his case-management experience to ensure that patients can access a full scope of community services across the continuum.”
Added Ipekdjian, “joining HMC is a tremendous professional opportunity. I look forward to working with a highly committed team of colleagues to ensure that patients can access complete, comprehensive healthcare and the important community resources that contribute to quality healthcare.” Most recently, Ipekdjian served as case-management supervisor at Mount Nittany Medical Center in State College, Pa, where he coordinated the day-to-day operations of the Case Management department. He managed 21 full-time employees, including case managers and RN nurse navigators/transitional-care nurses. He coordinated with community agencies to facilitate communication and assure continuity of care, and reviewed and developed readmission programs and chronic-disease-management metrics. As that medical center’s MSICU case manager, he planned, coordinated, and facilitated the care and transition of patients through two intensive-care units Ipekdjian is a graduate of Pennsylvania State University, earning both his associate and bachelor’s degrees in nursing. He is pursuing an MBA in healthcare management at Western Governors University and is expected to graduate in 2016.

Daily News

EAST LONGMEADOW — HUB International New England, formerly FieldEddy Insurance, a division of insurance-brokerage firm HUB International Limited, announced that employees recently held a food drive to benefit the East Longmeadow Council on Aging.

The drive was staged in response to published reports that the local Council on Aging is in dire need of food and personal items this time of year. HUB International employees immediately reached out and pulled together in an effort to personally donate whatever they could.

“I always knew our employees were great, but seeing them come together to help others leaves a lasting impression,” said Timm Marini, president of HUB International New England. “The employees saw a problem in their own backyard and reached into their own pockets in order to help those less fortunate. They worked together as a team in order to do something that will have a long-term effect on others.”

The total amount of donations is not known at this time, and the agency itself will make a contribution in addition to the employee donations. These items were delivered to the East Longmeadow Council on Aging on Aug. 26.

Daily News

PITTSFIELD — Berkshire Community College’s (BCC) Office of Community Education & Workforce Development, in collaboration with Greylock Insurance Agency, will offer a new workshop, “Introduction to Insurance” (INS 21), starting in September.

The workshop, which will run on Tuesdays from 6 to 9 p.m. from Sept. 22 through Nov. 10, will explore the many diverse careers in the insurance industry, from IT to marketing.

Students will identify and describe the basic principles of insurance as well as how insurance jobs relate to one another, and will become familiar with the principles that underlie property and liability insurance. The course will also introduce students to insurance contracts, marketing, underwriting, claims adjustment, risk management, and general policy provisions.

The course, which will be taught by Sharon MacEachern, assistant vice president of Operations at Greylock Insurance, is made possible through Greylock Insurance Agency and its matching grant donation from Arbella Insurance Foundation. The cost per participant is $240 and includes all materials. Classes will be held in Melville Hall (Room 201) on BCC’s main campus in Pittsfield.

“Introduction to Insurance” is the first of three eight-week courses required to earn an AINS (associate in general insurance) designation. Participants who complete all three courses will also receive a certificate of completion from Berkshire Community College. To register, visit www.berkshirecc.edu/workshops or call (413) 236-2127.

Daily News

SPRINGFIELD — The Naismith Memorial Basketball Hall of Fame announced that John Ritenour, chairman of Insurance Office of America (IOA), has been unanimously elected to the Hall’s board of trustees. He will serve as one of 33 members, beginning a three-year term immediately.

“It is an honor to be named to the board of trustees and to represent the Naismith Memorial Basketball Hall of Fame,” Ritenour said. “I look forward to working with the highly talented and prestigious group that guides the Hall, including many legends of the sport and the outstanding roster of civic and business leaders, such as Chairman Jerry Colangelo and President and CEO John Doleva and his accomplished staff.”

Ritenour and his wife, Valli, founded Insurance Office of America in Florida in 1988 with a vision to have an organization that gave ownership to its sales associates. The company now boasts more than 225 sales partners and more than 600 employees who claim ownership. IOA has grown from $188,000 in revenue the first year to more than $120 million today.

“The Basketball Hall of Fame has had a tremendous relationship with IOA for a number of years,” said Doleva. “As a well-respected businessman, philanthropist, and fan of the game, John Ritenour will be an excellent addition to our board of trustees.”

The trustees are responsible for preserving the fundamental mission and financial well-being of the Basketball Hall of Fame. They serve as ambassadors for the Hall, promoting its core mission, which is to celebrate the greatest moments and people in basketball. Made up of individuals that work in or have worked in the game, as well as business leaders that have supported the game, the board also elects all governors of the Hall.

Daily News

AGAWAM — Insurance Center of New England (ICNE), one of the largest privately owned independent insurance agencies in the Northeast, has announced the appointment of four new staff members:
• Marie Rosema has been named marketing coordinator. She earned her master’s degree in marketing management and holds a bachelor’s degree in graphic design and marketing;
• David Farwell has been named account manager in ICNE’s Small Business Unit. He is a certified commercial lines coverage specialist and holds a bachelor’s degree in criminal justice;
• Mary Leveille has been named benefits administrator. She holds a bachelor’s degree in health science; and
• Colleen Caban has been named personal lines account manager. She is a licensed insurance broker for personal lines.

“As an independent insurance agency, we put the needs of individuals, families and businesses first,” said William Trudeau, President and CEO of Insurance Center of New England. “We are independent agents for more than two dozen insurance carriers, but we represent our customers, working as their advocate and advisor in the often complex world of insurance. We are proud to add Marie, Dave, Mary and Colleen to our staff to continue our commitment to putting customer needs first.”

ICNE is headquartered in Agawam, and has six other locations throughout the state.

Cover Story Estate Planning Sections

Death and Taxes

Estate art

A great transfer of wealth is taking place across the nation as Baby Boomers begin inheriting the $12 trillion that will be left to them by Depression-era parents. These Boomers have also started to distribute their own assets, and over the next few decades more than $30 trillion will pass from one generation to the next. But making the decisions required to create an estate plan is difficult for members of the ‘me’ generation who want to enjoy life to the fullest and retain control over their money, and still leave their children with a considerable inheritance.

Gina Barry says the demand for estate plans is on the rise, and, as just one form of evidence, she noted that Bacon Wilson, P.C., the Springfield-based firm where she’s a partner, has had to add two paralegals and two new attorneys to its Elder Law and Estate Planning department in the last five years due to the influx of business.

Gina Barry

By Gina M. Barry, Esq.

“It’s not a crush, but demand has been gaining in intensity, and we are booked a month out,” said Barry, who concentrates her practice in elder law, estate planning, and residential real estate. “But we do make room for emergency cases, when someone is facing a nursing-home admission or receives a terminal diagnosis and wants to protect their assets from the cost of long-term care. It can be catastrophic, because a nursing home can cost $14,000 a month.”

Michael Simolo, a partner in estate planning and probate at Robinson Donovan, P.C. in Springfield, says his firm is also extremely busy. “We’ve added one associate and are thinking about adding more; our calendars are filled,” he told BusinessWest, noting that estate planning can be as simple as leaving everything to a spouse or involve creating a variety of trusts if there are complex issues such as a child with special needs or federal tax issues.

Elizabeth Sillen, a partner at Springfield-based Bulkley Richardson, LLP, agreed.

“There are many reasons why people come to us; some people are dealing with a parent’s estate and want to replicate what they did right or avoid what they did wrong, while others want to know when they should retire or collect Social Security,” said Sillen, who concentrates in estate planning, explaining that the estate-planning attorney’s role is to protect assets and does not involve financial planning.

Questions pertaining to the latter are typically answered by financial advisors, but timing is important because today’s retirees want to be active, travel, and take advantage of all the world has to offer. “We are the glue,” said certified financial planner Patricia Grenier, who co-founded BRP/Grenier Financial Services in Springfield. “Someone has to coordinate everything, and there are often big pieces missing when people go to estate planners.”

Attorney Michael Simolo

Attorney Michael Simolo says estate plans should be flexible and amended to reflect changes in one’s life.

The necessary information, which financial planners help clients determine, includes when a person will retire, the sum total of their assets, the way a pension will be handled, and when people will start collecting Social Security.

“There more than 8,000 strategies for couples to use when they collect Social Security, and many people don’t even know what their pension options are; these are bases that need to be covered before someone visits an attorney,” Grenier said. “When I meet with a client, we discuss their lifestyle, their income, where and how their money is invested, and their other assets. Health costs are a big issue, and so are family dynamics.

“I ask people how they plan to care for themselves, because there comes a point at which everyone needs help. A lot of decisions need to be made, and it’s a very emotional process, but our job is to make the meeting with the estate planner efficient and effective and coordinate what needs to happen,” she went on, noting that she has accompanied clients to an attorney’s office to do estate planning.

Simolo agrees that the decisions are difficult. “Estate planning is something people tend to put off. It’s not pleasant to think about, but you are not planning for yourself; you are planning for those you are leaving behind — and it’s not as painful of a process as people think,” he said. “Plus, putting off decisions doesn’t make it any less difficult, and planning gives you the option of extending a hand beyond the grave. If you have an estate plan, you can control your money to some extent after you die.”

One of the primary goals of a plan is to avoid probate. “However, probate is a lot easier than it used to be, and sometimes it’s easier to go through it than to retitle everything and put it in a trust,” said Simolo. “It depends on family dynamics, how much you own, and what you want to do.”

Limiting estate taxes is also critical: in Massachusetts, payment is due once an estate hits the $1 million mark, while the amount in Connecticut is $2 million. Federal taxes start at 40% if an estate totals $5.43 million or more, and although that seems like a lot, the number includes everything a person owns, including real estate, investments, bank accounts, and life insurance.

But experts agree that most people don’t reach that mark because the majority of Boomers have failed to save enough to retire in comfort.

“The biggest risk is that they will outlive their money, so it requires careful planning and strategizing,” Grenier said.

Individual Choices

Generations tend to differ in how they want to allocate their assets, said those we spoke with.

“Folks from the Depression era are not as inclined to gift as Boomers because they fear they won’t have enough to last throughout their lifetimes; they are much more frugal and want a sense of security and know that there is enough to take care of them until they die,” Barry said, explaining that strategies used in tax planning can require a loss of control of assets, which is frequently not palatable to Boomers.

“The majority want to leave money to their kids, but some would rather have their heirs pay taxes than lose control,” she went on, adding that the state tax on $2 million is about $89,200, which could be avoided entirely.

Siller agrees. “Some Boomers don’t care if their heirs will have to pay estate taxes because they have no appetite for complex plans. But there is definitely a generational difference. People from the Depression era tended to be thrifty, live moderately, and save money. Boomers may live moderately, they are a lot more consumer-oriented,” she explained, noting that there is a lot more to buy today, including devices such as cell phones and computers that are necessary to keep pace with technology.

Attorney Elizabeth Siller

Attorney Elizabeth Siller says children from a first marriage may feel resentful if a second spouse inherits everything, so it’s important to find ways to divide things in a way that doesn’t cause family problems.

The people Boomers delegate to be their healthcare proxy or to have power of attorney over their finances if they become incapacitated is another choice that demands careful consideration. “I have had clients say they want a daughter to take over their healthcare if they become incapacitated, but when I ask if she will be able to handle the decision to stop life support if it’s necessary, they realize they need to appoint someone else,” Barry noted. “And although people often think they will name their oldest child as power of attorney, they need to consider how honest and trustworthy they are and be sure they will never use their assets for their own benefit.”

Grenier agreed. “The person in that role has to be qualified to handle it. You want someone who has the time and ability to carry out your wishes.”

Long-term care also has to be considered. Although it’s prudent in some cases for the person to take out insurance, it doesn’t always make sense. And although estate plans can be altered if circumstances change, many people never update their plans. “They are lulled into a sense of security once a plan is created, but it’s imperative that they return to their attorney if they inherit a tremendous amount of wealth,” Barry said.

Siller concurred, and said estate planning involves many factors. “Estate planners provide people with options that are very concrete after they learn everything they need to know about their situation. But the process is complex and requires specificity,” she said, adding that considerations such as putting assets in a child’s name include whether he or she may get divorced, go bankrupt, or is in a high-risk profession and could be sued. Meanwhile, Boomers with grandchildren may want to set up college plans for them.

“If Boomers do some advance planning, they may be able to give their children all of the benefit of the income they inherit without imposing a tax burden on them,” Siller said. “But everyone’s situation is different, so we build a plan for each client that suits their needs. It’s a satisfying process.”

Complex Matters

The demand for business-transition planning is another area that is undergoing rapid growth.

“A lot of small-business owners want to retire, but it can be challenging. The business is often like their child, and it’s important to them that it continues to thrive,” said Siller. “And if one child is really interested in taking over, they need to navigate continuity along with fairness to other children, which can be tricky.

“It’s a whole world unto itself,” she went on, adding that, in some cases, life insurance is used as a way to equalize the value of the business, while in others where the building sits on land that is owned, the parcel is transferred to non-participating children, and the child who takes the helm of the business pays rent on the land to their siblings.

Barry says many factors enter into the equation, and it’s critical to know how much the business is worth on the open market.

“I can’t tell you how many business owners have never had their firm properly evaluated by an accountant,” she explained. “They think they know its value or what they could sell it for, but they have no idea of its actual value.”

That figure can be pivotal, said Simolo, who noted that a business may constitute the majority of the value of an estate.

“Succession planning for businesses poses a unique set of circumstances which are different for every family and every business. It’s a matter of fulfilling the intentions of the owner to the greatest extent possible, while protecting its future,” he told BusinessWest.

Another weighty consideration involves planning for children with special needs, and estate-planning attorneys say more clients are coming to the table with this challenge.

“Some children are receiving benefits or are incapable of managing their own funds,” Barry said. “There is a great increase in the number of people addressing these needs.”

Siller concurred, and said special consideration needs also to be made if children have addiction problems or are in relationships the parent is unhappy about.

Meanwhile, second marriages can be another tricky area to navigate.

“Kids from a first marriage often feel resentful if a second spouse inherits the bulk of the estate, so it’s important to find ways to keep the peace,” said Siller. “We try to have conversations and get the person to think about what they want to do before we come up with a plan.”

But leaving everything to a spouse, even in a first marriage, can be challenging if the deceased had always handled the finances.

“Sometimes we create a trust to ensure the remaining spouse will have plenty of money,” Siller said, adding that issues also arise if the spouse is not a citizen. “And if there is a second home, people worry about how their kids will share it. Sometimes a trust is put in place with a management structure that gives children the ability to buy out their siblings or sell the property, as there is often one primary user. Some parents endow a vacation home to preserve memories, but there are a lot of variables.”

Single people have their own dilemmas to contend with. “Their estate plans can be more complicated than a married couple’s,” Siller explained. “They need to think carefully about things because there are fewer tools available to them to reduce taxes.”

But even after all of these variables are accounted for, the work is not done.

“The drafting of documents is only half of the estate plan,” Simolo said. “The other half is making sure assets are properly structured so the plan works. Sometimes assets are made joint or taken out of joint ownership, and beneficiary designations must be properly named.”

Grenier concurred, noting that it’s not uncommon for people to fail to take the necessary steps to make the plan viable.

“Many never follow through with financial planners or investment advisors after their plans are set up; if a trust is created to protect assets, it has to be funded,” she said. “The accounts and real estate that will go into it have to be retitled, and beneficiaries have to be titled appropriately to match the plan. You can have the best attorney in the world, but if there is no follow-through, the plan won’t work.”

Attention to Detail

The bottom line is that estate planning and elder law is a complex manner, and although some people use the Internet to create what Barry calls “a will in a box,” such a strategy can lead to problems down the line.

“In most cases, there is an error because the person doesn’t understand the language or know what’s missing,” she said, adding that a simple estate plan, which typically costs less than $1,000, takes every facet of the individual’s situation into account and puts language in place to ensure their intentions will be carried out.

“Some people don’t think they have enough to warrant putting together a plan, but it’s never true,” she went on. “And it’s far better to plan your estate when you are not under pressure. Doing the work is much more enjoyable if you are not faced with a catastrophic event.”

Grenier concurs. “It is a daunting task that involves a lot of decisions,” she told BusinessWest. “But people need to make sure they have everything lined up, then finish the circle by following through and having things moved into trusts and taking care of other details.”

Whether they do or not, the transfer of wealth will continue, and future generations will bear the brunt — or reap the rewards — of what the people who go before them have left behind.

“If you don’t have a will,” Simolo said, “the state will create one for you — and it may not match your intentions.”