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This Family Business Owner Is Driven to Succeed

Damon Cartelli President and General Manager,  Fathers & Sons Collection

Damon Cartelli President and General Manager, Fathers & Sons Collection


Damon Cartelli was clicking his way to the Boston College football Web site to see which opponents would be coming to the Heights, as the Chestnut Hill campus is called, for games this fall.
Years ago, he probably would have known the schedule by heart, and the fact that this alum and long-time season-ticket holder didn’t on this occasion — not to mention the hard truth that most of this year’s tickets will be used by friends, family members (his father likes to go), and very good customers — speaks volumes about the changes that have taken place in his life since he was a diehard regular at Alumni Stadium.
For starters, his two children are now 5 and 8, and both will be playing soccer this fall, and on Saturdays, which will take care of some of those Eagles’ games. Also, there are the two titles on his business card — president and general manager of Fathers & Sons Collection, as well as the one you don’t see: he’s also general sales manager until he hires a new one. All that keeps him quite busy. And then, there’s the fishing boat he intends to keep on the water and, more specifically, a favorite spot about 30 miles off Block Island, for as long as the weather permits.
Add it all up, and there probably won’t be much time for football this autumn. But Cartelli has accepted this as part of his progression as husband, father, and business owner. In short, priorities have changed, if not his loyalty to his alma mater.
Change has certainly come to the family business. Indeed, Cartelli, who came to Fathers & Sons  — or back to it, as the case may be — after aspirations to enter the legal profession failed to materialize nearly 20 years ago (more on that later), has moved out of the large shadow cast by his father, Bob, and is now presiding over the host of dealerships on Memorial Avenue in West Springfield, and is co-owner (with his father) of two dealerships in Greenfield as well.
He acquired Fathers & Sons in September 2008, and has managed to keep his sense of humor about that major acquisition coming just as the economy was going into freefall and the auto industry was just weeks away from the most disastrous period in its history.
“My timing was impeccable,” he joked, adding quickly that, while it’s been a long, hard slog, the family business has made what amounts to a nearly full recovery from the days when showrooms across the country were devoid of customers and inventories were mounting.
Indeed, as he talked about sales of Audi, the hottest of several brands the company sells, he looked at a list of cars slated for delivery in the coming weeks. “Let’s see … sold, sold, sold, sold,” he said, running his finger down a roster of various models and lamenting that he didn’t have more product to sell. “Sold, sold, sold … it’s a good problem to have — I guess.”
Other brands, including some Volvo models, are faring well also, he said, adding that, as the car industry continues to get healthier, change continues to come to the business. There are fewer dealerships overall, and greater consolidation, all of which make it more difficult to do what he’s done — rise in the ranks and own a small chain of dealerships — unless one has a great deal of luck or the kind of family-run operation he ascended within.
“The capital involved to get into this business is intensive,” he explained. “I don’t think it’s realistic for people to think they can come in out of college or even years after and say, ‘I want to own a dealership’ unless they’re in a family or have some family wealth, or hit it big somewhere, somehow to have the capital to get it going.
“The difference now is keeping it going once you get it started — that’s more challenging, and for a number of reasons,” he continued. “Anyone can own one if you have the money, but how do you keep it going, keep it profitable, and keep everyone employed?”
For this, the latest installment of its Profiles in Business series, BusinessWest talked at length with Cartelli about all that’s happening with his work and life, thus answering the question about why he’s been less visible at BC home games.

Not Idle Talk
For his talk with BusinessWest, Cartelli sat down behind the desk in the sales manager’s office, which is around the corner from the space with his own name on the door.
“This is where I’ve been spending a lot of my time lately,” he explained, adding that, while he continues his search for a new occupant for that office, he is carrying out most all of that job’s responsibilities — up to and including sitting in warm vehicles in the parking lot trying to figure out where noises, identified by concerned customers, might be originating.
“You can’t hear the noise if the air conditioner is on,” he explained. “So it gets pretty hot in those cars.”
Cartelli is certainly experienced in identifying noises, as he is with virtually every other aspect of the industry. Indeed, like many who are now managing second- or third-generation family operations, he grew up in the business, learning every nuance, from washing cars when he was in grade school to stacking parts during his adolescence, to learning how to sell when he was still a senior in high school.
He said some of the earliest memories are eating lunch with his grandfather, Domenic, at the counter in the Sears Roebuck store near the rotary on Memorial Avenue in West Springfield; the original Fathers & Sons was located across the street.
Actually, our story starts years earlier, when Domenic opened a gas station on   High Street in Holyoke and eventually won a Pontiac franchise. The second generation of the family, Damon’s father, Bob, eventually joined the business and diversified it into foreign cars such as Jaguar and MG, before splitting off that segment of the operation and going into business on Memorial Avenue.
Damon Cartelli said that he did just about everything one can do at a dealership while growing up, from sweeping floors to cleaning cars; from tracking parts to basic work in the body shop. In his senior year in high school, he received from tutoring from long-time sales manager Vinny Fusaro in the art of the auto sale.
“I learned a lot from him about the psychology of selling and the ins and outs of taking care of customers,” he explained. “And those essentials haven’t changed, really, from the steps and process of meeting the customer, greeting the customer, finding common ground, and then listening to their needs and matching them with a vehicle that meets those needs.
“It’s funny — everything’s been changed and turned upside-down by the Internet,” he continued, “but the basic steps of selling haven’t changed a bit from when I started 22 years ago, and I’m sure Vinny would say the same thing, and he started in the ’60s.”
But while Cartelli grew up in the car business, he said he was not his plan to make it a career. Instead, after majoring in political science and pre-law at BC, his objective was to enter the legal field.
“My uncle was an attorney, and my cousin was an attorney, and they both tried to dissuade me from that profession,” he said with a laugh. “But I still enjoyed the banter, the back-and-forth nature of the work, the intellectual conversation, the writing, all of that. That’s what I was going to do.
“I tried to get an internship at the State House for the summer, and then go to law school in the fall,” he continued. “The internship never came together, and by fall I wasn’t ready for law school. My father said, ‘come on home, I have some work for you.’”
That work turned out to be at his summer home in Sturbridge, sanding decks, painting walls, and other forms of “manual labor,” as he called it.
“I decided that was the birds — I just wasn’t cut out for that — and I eventually took him up on his offer to join the business,” he said of his re-entry of sorts into auto sales. Over the next several years, he would have several titles on his business card, including used car manager, new car manager, and eventually general manager.
When Cartelli ascended to GM in 2002, what he called “an interesting management dynamic,” a power struggle of sorts developed. Elaborating, he said while he was more or less in charge of running the operation, his father was still president, visible, and quite accessible, which led to some problems.

His Coupe Runneth Over
“We had a lot of employees who had been here for years and years,” he explained, “and if they didn’t like what I had to say, well, it was like if you didn’t like what dad said, go see mom.’
“If they didn’t like what I was telling them, they’d go see my dad, and maybe he would — without talking to me, because he didn’t know they’d come to me — tell them something different. It was definitely a difficult period in terms of managing that dynamic between the two of us and staying on top of communications.”
In 2008, Damon acquired the dealership from his father and thus shed himself of the problem — as his father focused on the Greenfield operations — only to have to trade it for something far worse.
That would be the Great Recession, which rocked virtually every sector of the economy, but shook the auto industry to its core.
Looking back on those anxious times, Cartelli said business all but came to a halt for a few months, and what followed was a prolonged period marked by uncertainty, desperate measures such as Cash for Clunkers, and wholesale changes to the local auto scene.
Several dealerships, especially smaller outfits and suburban operations, closed their doors, and many names that had dominated the landscape for decades disappeared during the recession or the shakeup that followed it, he explained, leaving fewer family operations. It’s a trend that seems destined to continue.
“For years, that’s how it went — family operations passed from one generation the next,” he continued. “But the business is heading in a different direction now, with conglomerates and chains gobbling up all the mom-and-pop stores and franchisers trying to consolidate and getting rid of a lot of those smaller, family-run business that have been around for decades.”
When asked about the many hats he’s wearing now, Cartelli said his schedule is definitely more crowded, but he can handle it, in large part due to a talented staff that handles their assignments well. More to the point, he doesn’t really have a choice.
“Being general sales manager has been good … it’s allowed me to get my hands dirty a little bit; it’s not good to be isolated and out of the action and away from the pulse of what’s going on,” he explained. “I’ve actually been enjoying this for the past few weeks, talking to customers, getting a feel for where they’re at, what they’re doing, what they want to accomplish, and how we can help them.”
Meanwhile, he’s dealing with the lack of Audi inventory, which is one of the many new realities of the auto industry these days.
“The challenge with Audi is inventory, inventory, inventory — we can’t get enough,” he said while explaining the many reasons why. “Three or four years ago, dealers were carrying 60 to 90 to 120 days’ supply of inventory. When the economic downturn hit, manufacturers cut production, and we went down to 30 to 45 days’ supply. And the manufacturers realized that, if we have that kind of supply, they don’t have to incentivize us as much, and they make more money per car.
“Now that we’re coming out of it and they’re starting to build more cars, they’re very cognizant of the fact that they don’t want too many cars on the lots, because if they do, they’ll have to incentivize more, and that will reduce their margins,” he continued. “Plus, with the world economy, they’re shipping a lot of cars; they’re not cutting production — they’re just cutting the production that’s coming to the U.S.”

Gearing Up
As he talked with BusinessWest just after the July 4th holiday, Cartelli said that weekend marked his first on the water with his boat — the latest he had ever started a season.
His June schedule was packed, he explained, especially on weekends, forcing the late start. July will be a little better, although when he talked to BusinessWest he was preparing to head to Chicago and a Kia dealers’ meeting that would take care of another weekend. “My plate is definitely full,” he said.
It will be even moreso in the fall, as soccer starts for his children and other endeavors compete for his time.
The trips to Chestnut Hill are now few and far between, he said, adding quickly that, while he still cares greatly about how his Eagles fare against UMass, Notre Dame, and the teams from the Atlantic Coast Conference, there are many more pressing matters at the moment.
Such as getting out from behind the sales manager’s desk and meeting some customers.

George O’Brien can be reached at [email protected]

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT
Ted Ondrick Co. Inc. v. Bruschi Brothers Inc.
Allegation: Breach of written agreement: $14,608.90
Filed: 6/13/11

FRANKLIN SUPERIOR COURT
Kevin Bonfilio v. Main Street Bar & Grille, et al
Allegation: While at the defendant’s tavern, plaintiff was beaten by two intoxicated patrons, suffering permanent injuries: $235,840
Filed: 5/16/11
Patterson Farm, LLC v. Agronomic Field Services, LLC and Allan Smith
Allegation: Failure to pay for trucks purchased and services rendered: $51,380.41
Filed: 5/27/11

GREENFIELD DISTRICT COURT
Veronica Willard v. Fisher Express Inc.
Allegation: Breach of partnership conversion: $25,000
Filed: 5/27/11

HAMPDEN SUPERIOR COURT
Concrete Services Inc. v. Bruschi Brothers Inc., et al
Allegation: Breach of contract and unfair and deceptive trade practices: $6,161.52
Filed: 5/6/11

Barbara Ostrowski v. Robert S. Wool, M.D. and Women’s Health Group of Western Mass. Inc.
Allegation: Medical malpractice: $80,000
Filed: 5/5/11
Ted Ondrick Co., LLC v. Green River Development, LLC and John Christopher
Allegation: Non-payment of paving services rendered: $25,350.30
Filed: 5/6/11

HOLYOKE DISTRICT COURT
Falcetti & Clark Electrical Supply v. Specialty Loose Leaf Inc.
Allegation: Non-payment of electrical services supplied: $5,000
Filed: 4/22/11

PALMER DISTRICT COURT
Irene Spring v. Mass. Central Railroad Corp.
Allegation: While traveling in a car under a train-track overpass, part of the railroad support structure fell and struck the plaintiff’s vehicle: $9,576.33
Filed: 5/24/11

SPRINGFIELD DISTRICT COURT
Heritage Electric Inc. v. Lexington Development
Allegation: Non-payment of electric labor and materials: $5,470
Filed: 5/2/11

Liberty Mutual Fire Insurance Co. v. NIHEN Construction Co. Inc.
Allegation: Non-payment on two workers’ compensation policies: $16,925.34
Filed: 5/16/11

Nassau Lens Co. Inc. v. Occhali Eye Boutique, LLC
Allegation: Non-payment of goods sold and delivered: $10,115.11
Filed: 4/11/11

The MVA for Rehabilitation v. Commerce Insurance Co.
Allegation: Denial of payment for medical bills: $3,870.52
Filed: 4/18/11

Departments People on the Move

United Bank announced the following:

Barbara-Jean DeLoria

Barbara-Jean DeLoria

• Barbara-Jean DeLoria has been named Senior Vice President of Commercial and Retail Lending. She has been with United since 1989, most recently serving as a senior vice president and commercial lending officer. She also has overall responsibility for the bank’s consumer lending department. In her new role, DeLoria will remain based at the bank’s corporate headquarters in West Springfield and will maintain her commercial-lending portfolio, in addition to her new responsibility for managing the bank’s retail lending division, which includes consumer and residential lending. DeLoria is treasurer of the Affiliated Chamber of Commerce of Greater Springfield and serves on the Professional Women’s Chamber. She also serves on boards for the Weston Rehabilitation Center for Women, the Massachusetts Small Business Review Board, and Springfield Rifles Hockey Inc. She is a teacher for the Center of Financial Training (CFT) and president of Dress for Success of Western Mass.; and
Milly Parzychowski

Milly Parzychowski

has been hired as Assistant Vice President and Residential Lending Sales Manager. She is a new addition to the United Bank team, bringing with her decades of experience in mortgage financing in the Greater Springfield area. As the assistant vice president and residential lending sales manager based at the bank’s corporate headquarters in West Springfield, Parzychowski is responsible for managing the residential-lending team of originators, as well as residential-mortgage business development. Parzychowski joins the bank from Mortgage Master in West Springfield, where she served as senior loan officer, a position she had also held previously with Family Choice Mortgage Corp. in West Springfield. She serves as chair of the Board of Directors for the Agawam Small Business Assistance Center, is immediate past president of the West Springfield/Agawam Kiwanis Club, and is active in several charitable organizations.
•••••
Attorney Susan Fentin, a partner with Skoler, Abbott & Presser, P.C., will be a key speaker at the 2011 Advanced Employment Issues Symposium in Nashville, Tenn. on Oct. 6 and 7. Fentin will be part of the keynote panel that will begin the symposium and will be speaking on independent contractor misclassification, a topic of significance for employers in Massachusetts and elsewhere in the U.S.
•••••
Tamara Fricke

Tamara Fricke

The Massachusetts Chamber of Business and Industry announced that Tamara Fricke has been named Vice President and Manager of Chamber Relations. She comes to the chamber with more than 15 years of professional experience in managing sales, marketing, and information-technology initiatives.
•••••
Dietz & Co. Architects announced the following:
• Jamie Kelliher has joined the firm. He graduated from Cornell University with a bachelor of Architecture degree and the University of Arizona with a master of Architecture degree in Urban Design. Prior to joining Dietz & Co. Architects, he worked at Drachman Institute for Regional Development in Tucson, Ariz. and Paolo Soleri/Arcosanti Planning Office in Mayer, Ariz., where he acquired experience working on complex, high-end, award-winning, multi-family, mixed-use building projects. He collaborated on the Soleri Bridge and Plaza in Scottsdale, Ariz., where the design incorporated hallmarks of Paolo Soleri’s signature style and was also designed to bring awareness of our human connection to the sun and the natural world;
Josh Payne

Josh Payne

• Josh Payne has joined the firm as an Architectural Associate. He graduated from Roger Williams University with a bachelor of Architecture Degree and studied planning, architectural design, and art history for a semester at Palazzo Rucellai in Florence, Italy. He acquired valuable experience collaborating on complex, high-end residential projects at a design firm in Great Barrington;
Kris Kennedy

Kris Kennedy

• Kris Kennedy has joined the firm as an Architectural Associate. He came to Dietz as an intern in the spring of 2010 and has since earned his master of Architecture degree from UMass Amherst. He was one of three graduates honored by the faculty of the Tau Sigma Delta National Honor Society, which is the only national honor society in architecture. He also acquired his certification as LEED AP BD+C. He was involved as a session chair at the NESEA Conference BE11 this past Spring. He is most interested in sustainability and community engagement through design; and
• Mark Hellen has joined the firm. He graduated from New York University and Boston Architectural College with a master of Architecture degree. Prior to joining the firm, he spent over 10 years at CBT in Boston, working on various educational, residential, and commercial projects. His extensive list of experience, regionally, includes the design of Turner Hill Cottage Development, a residential project on an exclusive golf course in Ipswich, Mass., and Northfield Mount Hermon Rhodes Art Center, an educational project encompassing multiple classroom, art, and performance spaces. His most complex past project is Champlain College, which included adding four dormitory buildings to an existing neighborhood.
•••••
Kristen Adams

Kristen Adams

Kristen Adams has been named eMarketing Officer for Florence Savings Bank.  Adams joined FSB in June, having worked most recently as an Internet Marketing Manager at the Janlynn Corporation. Active in the community, Adams is a volunteer at Big Brothers Big Sisters and a member of Northampton Area Young Professionals.
•••••
Attorney Ryan Alekman, a Partner of Alekman DiTusa in Springfield, has been elected to a two-year term on the Board of Governors of the Massachusetts Academy of Trial Attorneys. A graduate of the Western New England College School of Law, he handles personal-injury and criminal-defense cases.
•••••
Nuvo Bank & Trust Co. has promoted Susan Fearn to Assistant Vice President in addition to her duties as Client Sales and Service Manager.
•••••
Brian O’Shea, Manager of the Holyoke McDonald’s, 285 Maple St., and Jeremy Zimowsky, manager of the 2194 Northampton St., Holyoke McDonald’s, are recipients of Outstanding Restaurant Manager awards by the Connecticut and Western Mass. McDonald’s Owner-Operator Assoc. The award recognizes managers whose McDonald’s restaurants operate at an outstanding level and exemplify leadership following McDonald’s key initiatives. The top 10% of restaurant managers are bestowed with the honor.
•••••
The Mass. Society of Certified Public Accountants Inc. recently elected its board of directors for the 2011-12 fiscal year. The MSCPA board of directors sets policies, manages programs, and oversees activities that benefit the 10,500-plus-member organization and accounting profession. The following will serve as board officers:
• Stuart Benton, CPA, Bradford Soapworks Inc., as chairman;
• Kenneth Kirkland, CPA, KAF Financial Group, as chairman-elect;
• Merrill Puopolo, CPA, CBIZ, Tofias & Mayer Hoffman McCann P.C. – Tofias New England Division, as vice-chairwoman of finance;
• Tracy Noga, CPA, Bentley University, as vice chairwoman;
• William Mahoney, CPA, Edelstein & Co. LLP, as vice chairman;
• Jeffrey Solomon, CPA, Levine Katz Nannis + Solomon P.C., as past chairman; and
• Theodore Flynn, CAE, MSCPA, as president and CEO.
The following will sit on the board as members: Cheryl Burke, DiCicco Gulman & Co. LLP; Frank Constance, CPA, Coles & Bodoin LLP; Kristin Costa, CPA, Braver P.C.; Paul Gerry Jr., CPA, Gray Gray & Gray LLP; Gerald Gerson, CPA, Litman Gerson LLP; Scott Levy, CPA, Grant Thornton LLP; Kevin Martin Jr., CPA, MST, Kevin Martin & Associates P.C.; Carla McCall, CPA, Alexander Aronson Finning & Co. P.C.; Robb Morton, CPA, CITP, Boiselle Morton & Associates LLP; George Neble, CPA, Ernst & Young LLP; Charles O’Donnell, CPA, Hans Kissle Co. Inc.; and Carolyn Stall, CPA, Stall Advisors LLC.
•••••
The Springfield Technical Community College Foundation recently welcomed three new members to its board:
Raymond Berry

Raymond Berry

• Raymond Berry is Senior Vice President for Finance and Administration for the United Way of Pioneer Valley. He previously held positions at MARC: Community Resources, the Springfield Housing Authority, and the Mason Square Development Corp.;
Sheila King Goodwin

Sheila King Goodwin

• Sheila King Goodwin is Senior Vice President of Retail for PeoplesBank and previously held management positions at Citizens Bank and Fleet Bank; and
Michael Weekes

Michael Weekes

• Michael Weekes of Longmeadow is President and CEO of the Massachusetts Council of Human Service Providers, the state’s largest human-service
trade association, and also of the Human Services Providers Charitable Foundation.

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

AMHERST

Sing This Summer Inc., 137 Pine St., Amherst, MA 01002. Jonathan Hirsh, same. Vocal training and coaching.

CHICOPEE

Zohra Inc., 659 Grattan St., Chicopee, MA 01020. Umar Bhatti, same. Convenience store.

GREAT BARRINGTON

Rude Movement Inc., 14 Berkshire Circle, Great Barrington, MA 01230. Jordan Ivey Weller, same. Organization designed to encourage good public behavior among citizens of Massachusetts.

HOLYOKE

Sybm Inc., 10 Beacon Ave., Holyoke, MA 01040. Alizabeth Bernadette Showers, same. To improve the communities in which we live by adding value through everyday contributions in the arts, education, and enterprise. Sybm hopes to create a renaissance like movement restoring the belief in our youth and young adults the ability to dream without fear.

Victory Home Healthcare Inc., 717 Northampton St., Unit 41, Holyoke, MA 01040. Jacob Waah, same. Home health care services.

Western Mass Safety and Fire Education Assoc. Inc., 600 High St., Holyoke, MA 01040. Michael Richard, 10 Heritage Lane, Monson, MA 01057.

HUNTINGTON

The Huntington Public library Foundation Inc., 7 Main St., Huntington, MA 01050. Karen Wittshirk, 143 Pond Brook Road, Huntington, MA 01050. Nonprofit organization formed to support and promote the Huntington Public Library.

INDIAN ORCHARD

Seven Oceans Inc., 967 Worcester St., Apt 3, Indian Orchard, MA 01151. Ramzan Ali, same. Convenience store.

Western Mass Hackerspace Corp., 34 Front St., Indian Orchard, MA 01151. Patrick Cagan, 11 Lewis St., Westfield, MA 01085. To promote and encourage technical, scientific, and artistic skills through individual projects, social collaboration and education.

LENOX

Stockbridge Motorcar Company Inc., 150 Hubbard St., Lenox, MA 01240. Automotive repairs and sales.

Women’s Interactive Network Inc., 213 Main St., Lenox, MA 01240. Laura Fetherolf, same.

LONGMEADOW

Springfield Rifles Inc., 100 Jonquil lane, Longmeadow, MA 01106. Youth hockey program.

NORTHAMPTON

Rich Denno Inc., 551 Florence Road, Northampton, MA 01062. Richard Denno, same. Construction.

Wayde James Inc., 49 Pine Brook Curv, Northampton, MA 01060. Wayde James, same. Construction.

SOUTH DEERFIELD

Primo Pizzeria & Restaurant Inc., 4B Sugerloaf St., South Deerfield, MA 01373. Ismael Alvarado, 275 East Hadley Road, Amherst, MA 01002. Pizzeria and restaurant

SPRINGFIELD

Quality Import Management Inc., 626 Carew St., Springfield, MA 01104. Jhoan Cruz, same. Roumeliotis Law Group, P.C. 51 Taylor St., Springfield, MA 01103. George Roumeliotis, same. Professional law services and consultation.

Royal Professional Inc., 101 Mulberry St., #113, Springfield, MA 01105. Avihen Levanon, same. Retail hair sales products.

Sh Wireless Inc., 1365A Liberty St., Springfield, MA 01104. Jin Hong, 2334 Founders Way, Saugus, MA 01906. Cellular phone sales and service.

Springfield Wildcats Inc., 179 Warrenton St., Springfield, MA 01109. Crystal Mendoza, same. Youth football and cheerleading program for grades 3-8.

St. James Property Mgmt. Inc., 706 Saint James Ave., Springfield, MA 01104. Carlos Rivera, 90 Paramount St., Springfield, MA 01104. Commercial property-management company.

Varsity Entertainment Group Inc., 202 Northampton Ave., Springfield, MA 01109. Heath Richardson, same. Music composition.

WEST SPRINGFIELD

Tri-State Fabricators Inc., 49 Apricot Hill Lane, West Springfield, MA 01089. Mark Edwards, same. Metal fabrications and construction.

WILBRAHAM

Wilbraham Construction Inc., 10 Beechwood Dr., Wilbraham, MA 01095. Judy Bergdoll, same. Construction

WILLIAMSBURG

Scotti’s Inc., 151 Sugar Hill Road, Williamsburg, MA 01096. Pierre Brisson, same. Limited food service and recreation.

WILLIAMSTOWN

Willows For Holidays Inc., 480 Williamstown, MA 01267. Bhupinder Sabharwal, same. Motel.

Commercial Real Estate Sections
O’Connell Development Envisions Mix of Uses for Sprawling Complex

WestinghouseDPartThe former Westinghouse Electronics complex in East Springfield was slated for redevelopment into a large retail Mall, with perhaps two dozen stores, but then the recession sent that sector into a deep tailspin and eventually scuttled those plans. The O’Connell Development Group, creator of Holyoke Crossing in Holyoke, among other area retail complexes, acquired the property last fall, and is advancing plans for a mixed-use facility — although there is uncertainty about what that mix might entail.

As he talked about the sprawling former Westinghouse Electric manufacturing complex off Page Boulevard in East Springfield, and the prospects for redeveloping it, Andrew Crystal drew a number of comparisons to another project orchestrated by the Holyoke-based O’Connell Development Group, which he serves as vice president.
That would be the transformation of the former H.B. Smith boiler plant in the center of Westfield into a massive Stop & Shop supermarket and accompanying parking lot.
“That was a large industrial site that was demolished, cleaned up environmentally, and then turned into a retail location,” said Crystal, adding that this is the plan for the Westinghouse site, located just off I-291, as well. Actually, it’s been the plan for some time, and the fact that the 40 or so acres in question are still home to several buildings in the process of being razed points up a big difference between this initiative and the one in Westfield.
The H.B. Smith project unfolded in 1997, when the economy was humming and most major retailers were in an aggressive expansion mode. A planned transformation of the Westinghouse site into a $45 million retail complex with a mix of stores, undertaken by Newton-based Packard Development, was put on the drawing board more than three years ago, or just before the start of the worst recession in 80 years.
That downturn prompted the closing of thousands of retail establishments across the country and back-burnered a number of projects like the Westinghouse endeavor, said Crystal, adding that, while the retail sector is still reeling from the downturn in many respects, that segment of the economy is expected to eventually recover. Meanwhile, the Westinghouse complex has that most precious of real-estate qualities — location.
These factors and others prompted O’Connell Development, one of the O’Connell companies, to acquire the complex for $4.2 million last November and quickly commence with the process of razing the many buildings and cleaning up environmental contamination.

promising possibility for the site

Andrew Crystal says retail is one promising possibility for the site, although the sector isn’t as healthy as it once was.

“We think the site has a lot of potential, and clearly some of that is for retail uses,” he said, “because it is within a fairly dense residential area and has such easy and immediate access to 291. That access accounts for much of the site’s appeal, but there’s also the visibility from the highway.”
For this issue, BusinessWest takes an indepth look at the prospects for the Westinghouse property, identified as one of the key economic-development priorities in the City of Homes and a big piece of the ongoing revitalization puzzle.

Back to the Future
In its heydey during World War II, the Westinghouse Electric complex, opened in 1915, employed as many as 7,000 people in the manufacture of white goods and other products. The plant was part of a large industrial corridor where Rolls-Royces were once assembled and Smith & Wesson later became a huge part of the landscape.
The Westinghouse operation eventually wound down in 1970, and since then the cluster of buildings has become home to a number of warehousing and distribution tenants, said Crystal, adding that the site has long been considered an attractive location for a retail center, given its size and location only a few hundred yards from the East Springfield exit off I-291.
And in early 2008, Packard Development, a subsidiary of New England Development, which has developed a slew of retail centers across the Northeast, including several in Eastern Mass., put plans on the table for such a center, one that would be home to perhaps two dozen stores and a total of 450,000 square feet of retail. Formal plans were submitted, an environmental impact report was filed with the state (addressing, among other things, traffic issues), and the company met several times with neighborhood residents to hear and address their concerns.
All systems appeared go, but then … the recession hit, and the East Springfield project, like many planned retail developments, was first delayed and then scrapped.
“New England Development is a good firm, and they had a pretty aggressive development plan — they just got caught by the recession,” said Crystal. “It was a time when even the big national retailers were pulling back, and some didn’t make it through the recession; there were many casualties.”
But O’Connell saw enough potential in the property to make that $4 million roll of the dice last fall, said Crystal, adding that he considers this property to be a gamble well worth taking, considering the site’s size, location, and potential for a number of possible uses.
Crystal told BusinessWest that demolition will likely be concluded by the end of this year, clearing the way for what he calls mixed-use development, “although, at this point, we’re just not sure what that mix of uses is or would be.”
The property is zoned commercial, he continued, adding that this designation doesn’t permit some specific uses, such as a large distribution center, but does allow almost all others.
Retail is certainly at or near the top in terms of preferred uses, he said, adding that there is a recognized need for more retail in that part of the region, and dense population centers within a few miles of the site that could be attractive to major players in the industry.
But retail is still in a relative holding pattern overall as a sluggish recovery from the downturn continues, and Crystal acknowledged that many questions remain about when and to what degree the sector will bounce back.
“Retail is doing better than it was a year or two ago, certainly,” he said, “but it’s not like it was five years ago, and it likely never will be again. There are fewer national retail tenants now — the bankruptcy filings provide ample evidence of that — and the sector is still making its way back. Things are better, and consumer confidence has improved tremendously, but it’s certainly not like it was.”
The O’Connell Development Group has extensive experience in retail development, with several such projects in its portfolio, including the Westfield Stop & Shop initiative; Holyoke Crossing, its best-known retail effort, and one that has certainly felt the impact of the downturn; the Bernie’s store across Whiting Farms Road from Holyoke Crossing; and several CVS locations across the region.
Meanwhile, the company continues its work to redevelop the former Atlas Copco property just a few blocks from Holyoke Crossing and the Holyoke Mall into a retail facility; it is currently being used for distribution.
But there are several other potential uses for the Westinghouse site, said Crystal, listing everything from office space to health care services; from entertainment venues to a satellite post office. All are permissible uses under the zoning, and all are viable alternatives given the location just off the highway.
In the meantime, O’Connell is working to lease out space in the Westinghouse office facility fronting Page Boulevard, which is not slated for demolition at this time. Approximately 30,000 square feet across two floors is leaseable, said Crystal, adding that the company is still gauging demand for that space while deciding its ultimate future.
Marketing of the site will commence once O’Connell has a firmer grasp of just what it wants to do with the location and what the market will bear, said Crystal, adding that the site simply has too much going for it to remain dormant for long.
“You just don’t find close to 40 acres in an urban environment like this,” he said, “that has such close proximity to the highway and such high visibility from the highway.”

The Bottom Line
The H.B. Smith project succeeded in changing the look and feel of downtown Westfield. It removed a decaying, contaminated factory complex and brought retail — and some vibrancy — to the downtown.
Whether history will repeat itself in East Springfield remains to seen, but Crystal is optimistic that another location known mostly for what transpired in the past will have a different, and quite compelling, future.

George O’Brien can be reached at [email protected]

Chamber Corners Departments

Chicopee Chamber of Commerce
www.chicopeechamber.org
(413) 594-2101

• Aug. 3: Red Sox Bus Trip to Fenway Park vs. Cleveland Indians. Game time: 7:10 p.m. Cost: $105 each. Limited tickets are still available.
• Aug. 24: Business After Hours, 4:30 to 7:30 p.m., hosted on a C-5 at Westover Air Reserve Base. Cost: $10 for members, $20 for non-members. Registration is required.

Greater Easthampton Chamber of Commerce
www.easthamptonchamber.org
(413) 527-9414

• Aug. 11: Networking by Night Business Card Exchange, 5-7 p.m., hosted by Nicky D’s, 164 Northampton St., Easthampton. Sponsored by 5 Star Building Corp. Door prizes, hors d’ouevres, host beer and wine. Cost: $5 for members, $15 for non-members.
Greater Holyoke Chamber of Commerce
www.holycham.com
(413) 534-3376

• Aug. 24: Chamber Business Salute Breakfast, 7:30 to 9 a.m., hosted by the Yankee Pedlar, 1866 Northampton St., Holyoke. Sponsored by Lyon & Fitzpatrick LLP. Cost: $20 for a buffet breakfast. Call the chamber at (413) 534-3376 to reserve tickets or log onto www.holycham.com.

South Hadley/Granby Chamber of Commerce
www.shchamber.com
(413) 532-6451

• Aug. 9: “Step Away” for Chamber, 8-11 a.m., hosted by Wingate Nursing Home, Rt. 202, South Hadley. No cost, but There is no cost, but members must RSVP to Kay Sordillo at [email protected] by Aug. 5.  Chamber members only.

West of the River Chamber of Commerce
www.ourwrc.com
(413) 426-3880

• Aug. 22: 8th Annual Golf Tournament, hosted by Oakridge Country Club, Agawam. Registration at 11:30 a.m., lunch on terrace at 12 noon, shotgun start at 1 p.m. (scramble format), sit-down banquet dinner at 5:30 p.m. Cost: golf and dinner, $99 per player; dinner only: $35 per person; tee or green sponsor, $75. Other sponsorships available; contact chamber for more information. Fees include green fees, 18 holes of golf with cart, lunch on terrace, refreshments on course, and formal banquet dinner. Banquet dinner includes raffles; silent auction; prizes for first-, second-, and third-place teams, hole in one, closest to the pin, longest drive, and most accurate drive.

Bankruptcies Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

Acevedo-Barrows, Natasha
252 Gilbert Ave.
Springfield, MA 01119
Chapter: 7
Filing Date: 05/31/11

Alves, Adam
72 Canal Dr.
Belchertown, MA 01007
Chapter: 7
Filing Date: 06/01/11

Anderson, Lynne S.
24 Hamilton Ave
Orange, MA 01364
Chapter: 13
Filing Date: 06/08/11

Ardizzoni, Thomas Joseph
Ardizzoni, Sandra Lee
22 Holland Road
Wales, MA 01081
Chapter: 7
Filing Date: 05/31/11

Baez, Evelyn
565 Riverside Road
Springfield, MA 01107
Chapter: 7
Filing Date: 06/03/11

Baez, Pedro
a/k/a Baez, Peter
565 Riverside Road
Springfield, MA 01107
Chapter: 7
Filing Date: 06/03/11

Ballester, Gloria I.
28 Sherbrooke St.
Springfield, MA 01104
Chapter: 13
Filing Date: 06/13/11

Basu, Biswajit
Basu, Vandana
48 Holy Family Road
Holyoke, MA 01040
Chapter: 7
Filing Date: 06/04/11

Beraldi, Michael E.
29 Pine St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 05/31/11

Bernardos, Robert J.
Bernardos, Luce T.
a/k/a Bressette, Luce T.
54 Wing St.
Indian Orchard, MA 01151
Chapter: 7
Filing Date: 06/15/11

Bizon, Danielle M.
74 Front St.
Chicopee, MA 01013
Chapter: 7
Filing Date: 06/02/11

Block, John Chris
26 Mountain Dr.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 06/03/11

Blue Tomato Farm Food
Hu, Guang
a/k/a Hu, Phillip G.
55 North Main St., Unit 41
Belchertown, MA 01007
Chapter: 7
Filing Date: 06/03/11

Boniface, Christopher M.
252 Kings Highway
West Springfield, MA 01089
Chapter: 13
Filing Date: 06/08/11

Boos, Erica A.
2215 Main St.
Three Rivers, MA 01080
Chapter: 7
Filing Date: 06/07/11

Bouchard, Denise J.
63 7th St.
Turners Falls, MA 01376
Chapter: 7
Filing Date: 05/31/11

Boucher Sr., Gilbert E.
P.O. Box 225
Oakham, MA 01068
Chapter: 7
Filing Date: 06/13/11

Boulware, Stella M.
a/k/a Mims-Hylton, Stella
61 Kimberly Ave.
Springfield, MA 01108
Chapter: 13
Filing Date: 06/01/11

Burnett, Ann E.
415 Springfield St.
Agawam, MA 01001
Chapter: 7
Filing Date: 06/01/11

Byrd, Leah
35 Hope Farms Dr.
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 05/31/11

Carlson, Erik J.
37 Boutin St.
Chicopee, MA 01020
Chapter: 13
Filing Date: 06/14/11

Carpenter, John H.
Carpenter, Joanne E.
23 Berkshire Circle
Ware, MA 01082
Chapter: 7
Filing Date: 06/14/11

Chevalier, Marjorie A.
185 Chudy St.
Three Rivers, MA 01080
Chapter: 7
Filing Date: 06/09/11

Conniff, Daniel J.
Conniff, Pamela D.
30 Mooreland St.
Springfield, MA 01104
Chapter: 7
Filing Date: 05/31/11

Cullen, Courtney Jean
40 High St. Apt. N
Amherst, MA 01002
Chapter: 7
Filing Date: 06/15/11

Dawson, Randall C.
Dawson, Brigitte A.
P.O. Box 292
Ashley Falls, MA 01230
Chapter: 7
Filing Date: 06/07/11

Demarco, Roberta M.
a/k/a Demarco, Robbie M.
84 Worthy Ave.
West Springfield, MA 01089
Chapter: 7
Filing Date: 06/09/11

Dimos, James K.
PO Box 882
Greenfield, MA 01301
Chapter: 7
Filing Date: 05/31/11

Dolan, Eileen T.
a/k/a Grimaldi, Eileen
11 King Place
Westfield, MA 01085
Chapter: 13
Filing Date: 06/03/11

Dulude, Kenneth G.
Dulude, Kristie A.
162 Penrose St.
Springfield, MA 01109
Chapter: 7
Filing Date: 06/08/11

ELR designs
Interiors by ELR Designs
Rhindress, Erin Leigh
a/k/a Boughamer, Erin Leigh
343 Wilbraham Road
Hampden, MA 01036
Chapter: 7
Filing Date: 06/07/11

Enright, Benjamin P.
4 Highland Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 06/07/11

Fernandes, Roberto
21 Jackson St., #2
Holyoke, MA 01040
Chapter: 7
Filing Date: 06/06/11

Fitch, Judith E.
21 Clayton Dr.
West Springfield, MA 01089
Chapter: 7
Filing Date: 05/31/11

Flynn, George F.
Flynn, Linda L.
41 Rabideau Dr.
Easthampton, MA 01027
Chapter: 7
Filing Date: 06/06/11

Furnia, Joseph C.
Furnia, Gloria G.
154 Taylor St.
Granby, MA 01033
Chapter: 7
Filing Date: 06/13/11

Glover, Grady A.
Glover, Amanda R.
220 2nd St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 05/31/11

Gonzalez, Joseph Perez
327 Orange St.
Springfield, MA 01108
Chapter: 13
Filing Date: 06/12/11

Griffin, Ruth F.
67 Clough St.
Springfield, MA 01118
Chapter: 7
Filing Date: 06/15/11

Grimaldi, Jennie L.
525 Cooper St.
Agawam, MA 01001
Chapter: 7
Filing Date: 06/08/11

Gugenberger, Steven A.
36 Beauregard St.
Indian Orchard, MA 01151
Chapter: 7
Filing Date: 06/03/11

Hambley, Mark Gregory
190 Longhill St.
Springfield, MA 01108
Chapter: 13
Filing Date: 06/15/11

Hector, James G.
62 Edwards St., Apt. 203
Springfield, MA 01105
Chapter: 7
Filing Date: 06/06/11

Holzhauer, Mariah
121 Greenfield Road, Apt. 1
Montague, MA 01351
Chapter: 7
Filing Date: 05/31/11

Jahn, Maria Davina
50 Pine St.
Ludlow, MA 01056
Chapter: 7
Filing Date: 06/13/11

Jenco, Mark P.
5 Newell St.
Chicopee, MA 01013
Chapter: 13
Filing Date: 06/08/11

JOE Construction Services
National Service
Prince, Joseph D.
Prince, Renee M.
153 Mt Vernon Road
Chicopee, MA 01020
Chapter: 7
Filing Date: 06/01/11

Kennedy, Cheri L.
31 Borys Circle
Chicopee, MA 01013
Chapter: 7
Filing Date: 06/03/11

Kennedy, Jason D.
31 Borys Circle
Chicopee, MA 01013
Chapter: 7
Filing Date: 06/03/11

Kirouac, Donna Lee
72 Washington St.
Lynn, MA 01902
Chapter: 7
Filing Date: 06/13/11

Knight, Norma L.
25 First St.
Hampton Ponds
Westfield, MA 01085
Chapter: 7
Filing Date: 05/31/11

Krutka, James W.
Krutka, Julianne M.
74 King St.
Westfield, MA 01085
Chapter: 7
Filing Date: 06/15/11

Lacki, Lester S.
Lacki, Mary Alyce
650 Silver Lake St.
Athol, MA 01331
Chapter: 13
Filing Date: 06/03/11

Lapointe, Steven J.
Lapointe, Lynn
36 Raymond Circle
Agawam, MA 01001
Chapter: 7
Filing Date: 06/01/11

Larder, Marc M.
Larder, Ellen M.
37 Helen Circle
East Longmeadow, MA 01028
Chapter: 13
Filing Date: 06/01/11

LeClair, Frank
14 Goodman Lane
Pittsfield, MA 01201
Chapter: 7
Filing Date: 06/07/11

LeVardi, Jerry P.
1125 Sandmill Road
Cheshire, MA 01225
Chapter: 7
Filing Date: 06/08/11

Lucia, Denise M.
6 Paper St.
Westfield, MA 01085
Chapter: 7
Filing Date: 06/09/11

Mahoney, James L.
2460 Pendleton Ave.
Chicopee, MA 01022
Chapter: 7
Filing Date: 06/13/11

Marlow, Matthew Fredrick
46 Clinton Ave.
Pittsfield, MA 01201
Chapter: 13
Filing Date: 06/14/11

Matta, Gerald
397 Palmer Road
Ware, MA 01082
Chapter: 7
Filing Date: 05/31/11

McCarthy, Peter E.
Caballero-McCarthy, Minerva
a/k/a Reardon, Minerva C.
115 Barbara Lane
Feeding Hills, MA 01030
Chapter: 13
Filing Date: 06/06/11

Medvec, Stephen W.
P.O. Box 1046
Pittsfield, MA 01202
Chapter: 7
Filing Date: 06/09/11

Moore, Edna M.
P.O. Box 82
Ware, MA 01082
Chapter: 7
Filing Date: 06/15/11

Mowe, Marcia Ann
74 Park Ave.
North Adams, MA 01247
Chapter: 7
Filing Date: 06/06/11

Nassar, Micah G.
45 Williow St., Apt 30
Springfield, MA 01103
Chapter: 7
Filing Date: 06/05/11

Newton-Irelan, Robin F.
870 East St.
Lenox, MA 01240
Chapter: 13
Filing Date: 06/06/11

Nielsen, Donald
735 Memorial Dr. #33
Chicopee, MA 01020
Chapter: 7
Filing Date: 05/31/11

Noonan, Michael W.
58 Summit St.
Orange, MA 01364
Chapter: 7
Filing Date: 06/07/11

North Adams Regional Hospital
71 Hospital Ave.
North Adams, MA 01247
Chapter: 11
Filing Date: 06/13/11

Northern Berkshire Health
71 Hospital Ave.
North Adams, MA 01247
Chapter: 11
Filing Date: 06/13/11

Northern Berkshire Realty
71 Hospital Ave.
Doctors Building, Room 2
North Adams, MA 01247
Chapter: 11
Filing Date: 06/13/11

O’Neill, Roy
664 East Main St.
Chicopee, MA 01013
Chapter: 13
Filing Date: 06/05/11

Pagan, Julio A.
1224 Page Blvd.
Springfield, MA 01104
Chapter: 7
Filing Date: 06/09/11

Phillips, Christopher K.
Phillips, Melissa T.
a/k/a Torres, Melissa
73 Armstrong St.
West Springfield, MA 01089
Chapter: 7
Filing Date: 06/13/11

Phillips, Claiborne Hooper
120 Central St.
Athol, MA 01331
Chapter: 7
Filing Date: 05/31/11

Prouty, Frances A.
154 McIntosh Dr.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 06/14/11

Renaud, Michele A.
1073 Pine St.
Palmer, MA 01069
Chapter: 7
Filing Date: 06/13/11

Rivera, Marisol
859 Main St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 06/01/11

Robinson, Brett L.
Robinson, Lauren A.
a/k/a Cardin, Lauren A.
P.O. Box 801
Wales, MA 01081
Chapter: 7
Filing Date: 05/31/11

Robinson, Ernestine
9 Sycamore St.
Springfield, MA 01109
Chapter: 7
Filing Date: 06/09/11

Rubero, Jose F.
2 Old Bay Road
Belchertown, MA 01007
Chapter: 7
Filing Date: 06/03/11

Senecal, Sharen A.
20 Faulkner Place
Pittsfield, MA 01201
Chapter: 7
Filing Date: 05/31/11

Something Special Catering
Bernier, Laurie A.
P.O. Box 227
Granby, MA 01033
Chapter: 13
Filing Date: 06/01/11

Soto, Susan M.
a/k/a Craven, Susan M.
275 Main St.
Indian Orchard, MA 01151
Chapter: 13
Filing Date: 06/04/11

Spencer, Allan L.
Spencer, Karen
298 Monson Turnpike Road
Ware, MA 01082
Chapter: 13
Filing Date: 06/13/11

Springer, Edward P.
Springer, Laurie A.
47 Davis St.
Springfield, MA 01104
Chapter: 7
Filing Date: 06/10/11

Strong, Craig R.
95 Gilbert Ave.
Springfield, MA 01119
Chapter: 7
Filing Date: 05/31/11

Sullivan, James M.
Sullivan, Rebecca E.
73 Somerset St.
Springfield, MA 01108
Chapter: 7
Filing Date: 06/10/11

Surprenant, John Paul
Surprenant, Mary Elizabeth
PO Box 498
Brimfield, MA 01010
Chapter: 13
Filing Date: 06/13/11

Swayger, Michael J.
P.O. Box 83
Westfield, MA 01086
Chapter: 13
Filing Date: 06/06/11

Talbot, Erica J.
96 Anzio Road
Athol, MA 01331
Chapter: 7
Filing Date: 06/07/11

Talbot, James M.
324 Southwick Road, C-7
Westfield, MA 01085
Chapter: 7
Filing Date: 06/07/11

Tavernier, Stephen A.
Tavernier, Marie E.
92 Florence St.
Springfield, MA 01105
Chapter: 7
Filing Date: 06/07/11

Thomas, Jason
Thomas, Teresa Lynn
92B Little Rest Road
Warren, MA 01083
Chapter: 7
Filing Date: 06/08/11

Trott, Brian A.
400 East St.
South Hadley, MA 01075
Chapter: 13
Filing Date: 06/13/11

Vadnais, Phillip G.
16 Monroe St.
Ware, MA 01082
Chapter: 7
Filing Date: 06/06/11

Vega, Henry A.
Vega, Catherine P.
a/k/a Dagastino, Catherine
13 Day Ave.
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 06/08/11

VG Janitorial Service
Govine, Vincent
42 Holland Dr.
East Longmeadow, MA 01028
Chapter: 13
Filing Date: 06/14/11

Visiting Nurse Association
535 Curran Highway
North Adams, MA 01247
Chapter: 11
Filing Date: 06/13/11

Warner, Debra E.
111 Hope St., Apt. 3S
Greenfield, MA 01301
Chapter: 7
Filing Date: 06/07/11

Whalen, Michael Patrick
Whalen, Linda Rita
115 Shearer St.
Palmer, MA 01069
Chapter: 13
Filing Date: 06/09/11

Willaims, Dianne Marie
107 Monrovia St.
Springfield, MA 01104
Chapter: 13
Filing Date: 06/06/11

Williams, Jean
23 Monticello Ave
Springfield, MA 01109
Chapter: 7
Filing Date: 06/14/11

Woods, Catherine Mary
105 East St.
Clinton, MA 01510
Chapter: 7
Filing Date: 06/06/11

Young, Mary Margaret
184 Coyote Circle
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 06/15/11

Building Permits Departments

The following building permits were issued during the months of June and July 2011.

AGAWAM

Agawam Plaza
67 Springfield St.
$30,000 — Fire sprinkler installation

CHICOPEE

Berkshire Retail
205 Exchange St.
$45,000 — Renovate Internet cafe

Callaway Golf Sales Company
425 Meadow St.
$19,000 — Renovate existing duct system

Con-Way Transportation
84 New Lombard Road
$82,000 — Roof repair

Faith Methodist Church
181 Montcalm St.
$9,500 — Install replacement windows

Hair Cuttery
1410 Memorial Dr.
$30,000 — Store remodel

Nineteenth Association Properties, Inc.
561 Sheridan St.
$8,000 — Add 8-by-14 deck with ramp

TFGC
425 Meadow St.
$35,000 — Erect wall partitions

HADLEY

Kevin Michelson
8 Pine Hill Road
$14,000 — Construct waiting room for customers

HOLYOKE

Jeffrey Wilga Jr.
269 Whitney Ave.
$13,600 — Build new addition

Jonathan M. David
2 Oscar St.
$22,300 — Re-build collapsed roof

Nicole Rodrigues
48 Portland St.
$5,000 — Renovations

Patrick Mangan Trust
317 Westfield Road
$3,800 — Install patio door

LUDLOW

Big Y Foods Inc.
433 Center St.
$98,500 — New roof

Lil’ Dogs
393 East St.
$7,000 — New roof

NORTHAMPTON

F. L. Roberts & Company
63 Main St.
$39,000 — Exterior renovations

Garden Building, LLC
361 Main St.
$10,000 — Exterior renovations

Leo P. Lachance
487-489 Bernardston Road
$208,000 — Interior renovations for a new community medical center

SOUTH HADLEY

Cumberland Farms
507 Newton St.
$350,000 — Store renovations

E Ink
7 Gaylord St.
$1,505,000 — Commercial renovation

Mount Holyoke College
1 Everett St.
$1,097,600 — Construction of a new public safety building

SPRINGFIELD

Fuller Development, LLC
1545 Main St.
$91,000 — Tenant fit-up

HGI
820 West Columbus Ave.
$6,000 — Build exterior deck

Mercy Hospital
233 Carew St.
$4,190,000 — Renovate fourth and fifth floor

WESTFIELD

Briarwood, LLC
70 Court St.
$1,500 — Interior renovations