Home Event

Please join us at the 2019 Holyoke Medical Center Annual Gala at The Log Cabin in Holyoke, MA on Saturday, November 23, 2019.

This year we’re featuring ACE Awards at the event for Best Caregiver, Best Supporting Employee, Best Leader, and Best Physician, along with a Lifetime Achievement Award of M. Saleem Bajwa, MD.

The evening’s event will begin at 5:30pm and will include:

· Complimentary cocktail reception

· Silent auction

· Seven-course chef’s dinner with wine pairings

· Award presentations

· Dancing to The O-Tones

Also, discounted hotel rooms are available at the D. Hotel Suites & Spa by calling 413-533-2100 and mentioning code HMC126 before October 23, 2019.

For more information email the Development Office at [email protected] or call 413-534-2579.

Education

Breaking Barriers

Rose Egan was inspired to work at the CEP because she had a long and difficult journey to education and wants to be able to give the gift of learning to others.

For many people, going to school and preparing to enter the working world is the norm. Unfortunately, for many members of the Latino community in the city of Holyoke, this is easier said than done. The language barriers faced by those who do not speak English are often burdensome and prevent people from getting an education or finding a job. The Community Education Project provides classes to give individuals the tools they need to become successful and move forward with their lives.

Imagine that your one and only barrier to success was not speaking the language you need to speak in order to move forward in life.

This intimidating scenario is all too real for many people in the city of Holyoke. In the Paper City, 30% of the population age 18 and older does not have a high-school diploma, while 18.4% speak with limited English proficiency.

This language barrier creates setbacks for much of the Latino community, but the Community Education Project (CEP) is working to change that.

“The bottom line is, people want to better their lives, and they want better opportunities. A lot of them are doing it for their children so they have better opportunities as well.”

The CEP provides adult-literacy and language-education programs in an effort to achieve social and economic justice by contributing to the development of the Latino community in Holyoke. The organization offers two levels of native language literacy in Spanish to prepare students for HiSET and GED exams in Spanish, three levels of English for speakers of other languages (ESOL), and adult basic education for transition to college and careers.

It is the only provider in the region that offers native language literacy, or GED preparation in Spanish, and all classes are provided for free to anyone who walks in the door.

Executive Director Rose Egan said most people come in because they desire a better quality of life and want to be more independent.

From left, Edith Rodriguez, and Sonia Girón Peña de Aponte take their first English class with Angelika Bay, lead instructor in English for speakers of other languages (ESOL).

“The bottom line is, people want to better their lives, and they want better opportunities,” she noted. “A lot of them are doing it for their children so they have better opportunities as well.”

People come to the CEP at all levels, including adult learners with grade-level equivalency of age 3 to high school. Some students haven’t stepped in a classroom in 20 years. Some must bring interpreters to doctors’ appointments. Some are parents who want to be able to talk to their kids’ teachers and other school personnel without having an outsider in the mix, because they feel like they cannot develop a solid relationship.

“They want to be able to advocate for themselves,” said Egan. “The issue we see is that people can get along in their daily life fine in this area because everyone around here speaks Spanish, but then when they try to step out of that zone, they find barriers due to their lack of English-language skills.”

CEP classes run throughout the day and at night, and summer classes are offered as well. Egan said about 110 students participate daily across all programs, and seven staff members make it all happen — a “small but mighty” team, as she calls it.

“I didn’t even know what college was — it could have been another planet. I knew no one that went to college in my entire life. My purpose here is to help open doors for students, but also help elevate the organization as a whole.”

One staff member in particular, Vida Zavala, made a positive impact on student Ingrid Arvelo’s life, and put her in the right direction to accomplish her goals.

Arvelo — an immigrant from Venezuela and a 40-year-old mother of two — has plenty on her hands, but still found time to take level three ESOL classes, including the hardest, most immersive class in the program.

“It worked for me because now I’m taking classes to go to college in January,” she said.

Arvelo is currently enrolled in the college-transition course with CEP, and wants to attend Holyoke Community College next year, hoping to study law or education to become a teacher. She is thankful to the CEP for helping give her the confidence to learn English.

From left, Maria Vasquez, Nydia Rodriguez, and Stephanie Trinidad take their first English class at the CEP.

“If they see that you are in trouble or struggling, they help,” she said. “I’m so grateful for the program.”

Broader Purpose

Putting on programs like this isn’t easy, but when things get tough, Egan says she remembers her journey through education and how much she wants to give that to others.

“I didn’t even know what college was — it could have been another planet. I knew no one that went to college in my entire life,” she said. “My purpose here is to help open doors for students, but also help elevate the organization as a whole.”

Egan is also a single mom and sent her daughter off to her first day of kindergarten recently. She recognizes — and is grateful — that her daughter will probably never experience what it’s like to not know what education is. Her job at the CEP is her way to make sure others can grow and learn every day.

“This is an opportunity for me to be able to come to work every day and feel like I’m not coming to work,” she said. “I’m doing what I love to do, which is sharing the gift of education with other people.”

And she has plans in motion to help support the classes the CEP offers.

The Community Education Project is a 501(c)(3) organization and is classified as a public charity. After attending an innovation accelerator program with Paul Silva, Egan came up with a few programs to expand its revenue streams.

The first is a document-translation service the CEP has been providing for 30 years, but recently opened up to nonprofit organizations in the area. She explained that document translation is very costly, and the CEP is able to come in about 20% below competitors, helping other local nonprofits get their documents translated into Spanish.

“It helps us because it provides us some unrestricted revenue so that we can focus on our core services, which are serving our students and providing them with native language literacy, English-language skills, transition to college and careers, things like that,” Egan said, adding that this is very difficult to do with a limited budget.

“We find the biggest barrier to people coming in our door is they didn’t know we existed,” she said, adding that conducting more outreach in the community and incorporating marketing strategies into the mix are also on her to-do list.

She’s also hoping to expand Spanish-language classes to both children and adult learners, such as those regularly tasked with interacting with Spanish-speaking employees.

“We’re targeting local employers so that we can train their staff to speak Spanish so they can develop a better relationship with people they are serving without having to have a middle person interpret,” Egan said. “Launching those classes will really help us worry less about how we’re going to fund our classes and our core program. We want to make sure we have the funds we need to continue providing the services that will better our community.”

Looking to the Future

With all these services, Egan is confident CEP will be able to help even more students like Arvelo reach their goals.

“This country gives you the opportunity to be a better person, a better professional, and a better worker,” Arvelo said. “But if you don’t speak English and if you don’t put in the effort, you can’t make it. So English is the first step.”

With that in mind, Egan and the staff at the CEP continue to look for new ways to support those who want a better quality of life and have big plans for the future, one step at a time.

“Education is such a gift, and without it, we don’t even know what we’re missing,” Egan said. “If I can be that conduit to just make education accessible to those who otherwise wouldn’t have that opportunity, then I’m more than happy to step into that role.”

Kayla Ebner can be reached at [email protected]

Holyoke Medical Center along with Presenting Sponsor, Marcotte Ford are delighted to present the 1st Annual Laughter is the Best Medicine Comedy Night featuring World Gone Crazy Comedy Band – a night of stand-up comedy with a rock n’ roll soundtrack! We’ll be hosting this event at The Wherehouse? in Holyoke. The show consists of rapid fire song parodies, stand-up comedy, hysterical impressions, commercial spoofs and more! Doors open at 6:30pm. Ticket price includes dessert/coffee and a fun photo booth. Cash bar. Tickets will not be available at the door. The goal is to bring together our community, employees, supporters, and friends for a night of laughter and fun. Funds raised will go towards the many programs and services provided by Holyoke Medical Center. Please join us!

Event Details:
• Ticket Price: $30 per person
• Ticket includes dessert & coffee, photo booth
• Door Open: 6:30PM
• Comedy Band: 8:00-9:30PM
• Cash Bar

Purchase tickets here: https://www.holyokehealth.com/laughter

Sports & Leisure

More History to Write

From left, Charlie Arment and Elizabeth and Bob VanZandt

From left, Charlie Arment and Elizabeth and Bob VanZandt stand in the main ballroom at Wyckoff Country Club, one of its many facilities that have undergone a facelift.

None of the members of the new ownership team at Wyckoff Country Club in Holyoke had spent any time on the golf course — or in the golf business — prior to their acquisition earlier this year.

But they did know a few things about what they were getting into. Actually, more than a few.

They knew how to run a business — Bob VanZandt Sr. has operated American Tire Sales & Service in Springfield for nearly 40 years, and Charlie Arment has been at the helm of Charlie Arment Trucking in Springfield, a 65-year-old family business, since 1978.

Beyond that, well, they knew that there was still some history to be written at Wyckoff, originally known as Mount Tom Country Club, a Donald Ross design that has seen many changes over the decades and, like most all clubs, has suffered greatly in recent years as interest in the game has waned.

Most importantly, the new owners — VanZandt and his wife, Elizabeth, and Arment and his brother, William — who acquired the property from long-time owner Clarence “Clarky” Wojtowicz, understood that the golf business isn’t really the golf business anymore. Instead, it’s the entertainment and hospitality business, with golf as a big part of the equation, and they believe that Wyckoff, after some renovations and additions to the landscape, could certainly thrive in that environment.

“It’s more than the golf here — you have to diversify, which we did,” said VanZandt. “We’ll be able to make it because of the banquet facilities upstairs and downstairs, the kitchen, and the golf shop; it’s an attractive package.”

But it’s a package that needed some work, to be sure, and the new owners are supplementing their original purchase of the property — roughly 120 acres in total —with additional investments in both the course and, especially, the clubhouse, in an effort to capitalize on what they consider an attractive location (just off I-91 roughly halfway between Springfield and Northampton) and a solid foundation on which to build.

“No one wanted Wyckoff to go away. While some of the members had questions and concerns, this is what they wanted to see happen here — some improvements inside and out and attention to what the members wanted.”

Elaborating, VanZandt said the course — altered significantly by the construction of I-91 in the mid-’60s — is a hidden gem to many but certainly appreciated by members. Meanwhile, the main banquet facility is one of the largest in the region and can seat 470 for weddings and other events.

“There aren’t many rooms like that in this region — not many places where you can have a wedding or Christmas party or other event and host nearly 500 people,” he noted. “And there’s another room downstairs that holds 130 for bridal showers, brunches, and other events.”

Describing the work done inside to date, VanZandt and Arment said it involves modernizing and improving many of the facilities while also making some needed additions. Regarding the former, VanZandt started with a reference to a hallway on the lower level.

“This was all covered with green wallpaper — I think it was from the ’80s, but it might have been the ’60s; I’m not sure. Anyway, it needed to go,” he said, pointing to the bright white paint on the wall.

Meanwhile, a major renovation of the smaller, lower-level banquet room is underway, replacing wood paneling from several decades ago with a much more modern look. And just off a 19th hole that has been given a minor facelift, work is set to begin on a large patio that will be used by members and event attendees alike.

There are a number of events, said Elizabeth VanZandt, referring to everything from a recent St. Patrick’s Day dinner to planned brunches on Easter and Mother’s Day; from a Friday-night winter concert series to a tradition at Wyckoff known simply as ‘Wednesday Burger Night,’ a name that tells you all you need to know.

Bob VanZandt and Charlie Arment stand near a new patio that will soon be built at Wyckoff.

Bob VanZandt and Charlie Arment stand near a new patio that will soon be built at Wyckoff.

A sign of the times —

A sign of the times — literally; clubs like Wyckoff are now hosting a number of non-golf events to maximize revenues from their various facilities.

Meanwhile, on the course, Charlie Arment Trucking, which has done work on several area golf courses, has started on a number of projects at Wyckoff. Plans call for repairing sand traps, cleaning up ponds, renovating cart paths, clearing overgrown brush and trees, and restoring the ‘Wyckoff Country Club’ sign visible from I-91.

“The course was in pretty tough shape, but we’ve had people out cleaning it and getting it ready,” said Arment, adding that, while there was a soft opening in late March, the course will not be officially open until the end of this month, with the first tournaments scheduled for early May.

Summing up their plans, the new owners said they plan to continue things as they have been for the past 60 years or so — but, as noted, also make some much-needed improvements and additions. They knew considerable work was needed, but wanted to hear from members about what they thought, and received generous amounts of feedback at a meeting early this past winter.

“We asked them what they wanted, and we’re fulfilling what they wanted, and that’s what bringing membership back up,” said VanZandt, adding that the list of requests included everything from much-needed work on the sand traps to new lighting and carpeting in the 19th hole.

Moving forward, the new owners plan to be aggressive in getting the word out about Wyckoff through some targeted marketing, and they said that word-of-mouth marketing has already generated a solid response.

Membership that once exceeded 400 is now closer to 150, and the new owners obviously hope their investments and ongoing work to get the message out will bring that number considerably higher.

“No one wanted Wyckoff to go away,” Arment said. “While some of the members had questions and concerns, this is what they wanted to see happen here — some improvements inside and out and attention to what the members wanted. We’re seeing very positive feedback — a lot of past members are very interested in getting involved again.”

If this trend continues, then a course with some rich history can continue adding new chapters to that discourse for decades to come.

George O’Brien can be reached at [email protected]

Community Spotlight

Community Spotlight

GTI’s cultivation facility in Holyoke

GTI’s cultivation facility in Holyoke has been operating since last summer, and many new ventures could be opening in the years ahead.

Alex Morse says his phone was already ringing — quite frequently, in fact — before he was interviewed on CBS This Morning late last June.

But then, it really started ringing. And his e-mail box became even more crowded.

That’s because, with that report, Holyoke’s efforts to roll out the welcome mat for the cannabis industry, pun intended, became a national story rather than a local story — although it was already well-known.

Yes, this was the detailed report where Morse told CBS that the city once known as the ‘Paper City’ might soon be known as the ‘Rolling Paper City.’ His tongue wasn’t in his cheek, and there was a broad smile on his face as he said it.

Getting serious, or more serious, because he was already serious, he told CBS, “it’s legal … people need to wake up; the days of the past are moving forward. Holyoke has embraced the industry, and we acknowledge that this is an economic-development driver for us.”

Morse, and Holyoke, woke up long ago, meaning just after (or maybe even before) recreational marijuana became legal in Massachusetts in the fall of 2016, and today it is making giant strides toward creating what officials are calling a ‘cannabis cluster.’

And they’re comparing it, in some ways, to the cluster that put this city on the map — figuratively and quite literally (this was a planned industrial city) — the paper and textiles cluster.

As they used that word ‘cluster,’ both Morse and Marcos Marrero, the city’s director of Economic Development, said it means more than the creation of a number a number of businesses and jobs in a specific sector, although that’s a big part of it. It also means establishment of an infrastructure of support services that can have a large multiplier effect, if you will.

“With a cluster, it’s more than the sum of its parts,” Marrero explained. “Once you have a cluster, then you have an expertise, just like Holyoke did when it was the Paper City. Just as you have an expertise with paper, you can have an expertise with all the expects of this [cannabis] business.”

Elaborating, he said cannabis-cultivation facilities require highly specialized construction, lighting, anti-contamination, air-movement, and security systems, and all this adds up to opportunities for companies in this area that can handle such work.

In many ways, Holyoke is well on its way to seeing this cannabis cluster become reality, said Morse, noting that one large cultivation facility, Green Thumb Industries (GTI), is currently operating in a former textile mill on Appleton Street. And there are several other businesses across the wide spectrum of this business — from cultivation to retail — moving their way through the involved process of getting permitted to operate and eventually absorbing some of the vast amounts of commercial real estate that are vacant or underperforming.

Holyoke at a Glance

Year Incorporated: 1786
Population: 40,341
Area: 22.8 square miles
County: Hampden
Residential Tax Rate: $19.29
Commercial Tax Rate: $39.87
Median Household Income: $36,608
Median family Income: $41,194
Type of Government: Mayor, City Council
Largest Employers: Holyoke Medical Center, Holyoke Community College, ISO New England Inc., PeoplesBank, Universal Plastics, Marox Corp.
* Latest information available

“For us, cannabis is another form of manufacturing that’s bringing buildings back to life, being a revenue generator and job creator,” said the mayor.

And as they say in the agriculture business, Holyoke is certainly fertile ground for the cannabis industry. Indeed, it boasts, by the mayor’s estimate, 1.5 million square feet of vacant or underutilized former mill properties. Meanwhile, it has, again, by Morse’s calculations, the lowest electricity rates in the state (Holyoke has its own municipal utility), and it has something just as important as those ingredients — a giant, figurative ‘welcome’ sign when it comes to this business, as will become clear later.

But cannabis isn’t the only positive development in this city. Holyoke is also making great strides in ongoing efforts to attract entrepreneurs and arts-related businesses. It is also convincing more people, especially the younger generations, that this is a place to live as well as work and operate a business. And it’s seeing many of those aforementioned mills being put to creative and momentum-building uses.

Mayor Alex Morse

Mayor Alex Morse, an early supporter of the cannabis industry, says its many components collectively form an economic driver in Holyoke.

All of the above can be seen in one high-profile project known as the Cubit Building, the structure on Race Street that takes that shape. The first two floors are now occupied by the Holyoke Community College MGM Culinary Arts Institute, a story that embodies education, workforce development, and economic development, and in the floors above are apartments that were leased out even quicker than the optimistic owners thought they would.

“You drive by at night, and it’s all lit up,” said the mayor. “People are living on the top two floors, and on the first two floors you see students in the chefs’ hats cooking and doing classes; there’s a lot of vibrancy on Race Street.”

Lights are coming on all over Holyoke, and for this, the latest installment of its Community Spotlight series, BusinessWest examines how this has come about and why Holyoke is creating a buzz — in all kinds of ways.

Budding Ventures

As noted, this cannabis cluster is a solid work in progress, with GTI now approaching a full year in business and several other projects in various stages of development.

Conducting one of those ‘if-all-goes-well’ exercises, Morse said he can envision a cluster that generates perhaps 300 to 400 jobs and many types of businesses, from cultivation facilities to cannabis cafés like those in Amsterdam. If that picture comes to fruition, marijuana-related businesses would constitute economic development in many different ways, from jobs to tax dollars; from revving up the real-estate market (aspiring ventures have acquired options on a number of properties) to giving tourism a boost; from creation of support businesses to helping give Holyoke a new brand.

As Morse told CBS — and BusinessWest — cannabis has become an economic driver. And city officials have had a lot to do with this by being so aggressive, welcoming, and accommodating.

As one example, Morse and Marrero cited the host-community agreements that such businesses traditionally sign in order to set up shop. Some communities have been excessive in their requests (or demands), while Holyoke has taken a different tack.

“These agreements have become another choking point for the industry,” said Marrero. “Communities try to negotiate, they go back and forth, and hold you down for a bunch of criteria. We’ve been very transparent and said, ‘we’re going to go for the maximum allowable benefits for the community by law in terms of impact fee, and if you sign here, you have a host-community agreement; we don’t become an impediment in the process.”

Morse agreed. “There have been communities that have tried to go above the state law in terms of percentage of annual revenues or have tried to negotiate for various line items such as a new fire truck,” he explained. “They say, ‘in addition to the percentage, you need to give ‘X’ amount to this nonprofit every year.’ We have a standard document, so it’s not intimidating in that sense; the burden is really on the companies to get through the state regulatory process — the local process shouldn’t be an additional burden to bear.”

Holyoke’s willingness not to push for every dollar or every concession, on top of its many other selling points, including available mill space and lower utility costs, have certainly caught the attention of the cannabis industry.

“There is political openness and stability to the industry, which is very valuable,” said Marrero. “We were, if not the first, one of the first handful of communities that had a permissive ordinance in place, so we were first to market on the government side to say, ‘we’re open to this business.’

“They saw the mayor’s advocacy, and they saw that the operational costs would be lower, and that is very, very significant,” he went on. “The energy savings alone … you can save 40% on your energy costs.”

This attractive package has attracted a number of interested parties, said Marrero, noting that two additional cultivators, East Coast Farms and Solurge, are working their way through the permitting process. Overall, a total of 15 host-community agreements have been executed, and seven special permits have been issued. Within a year, it is expected that another two or three cultivation facilities could be doing business in the city, and other types of cannabis-related businesses as well.

And as the cluster grows, it gains momentum and recognition, which fuels additional opportunities. Marrero drew some comparisons to Detroit (the car industry) and Silicon Valley (IT).

“The industry has to train a workforce on how to grow these plants and clip these plants, and as that workforce develops locally, other companies know they can locate in Holyoke and they will have an accessible workforce,” he explained. “They will have access to other vendors that know how to provide services or provide goods to cannabis companies.”

Marcos Marrero

Marcos Marrero says a cannabis cluster is bigger than the sum of its parts.

Building Momentum

As noted earlier, though, cannabis is just one of many intriguing economic-development-themed stories being written in what is still called the Paper City.

Others include everything from the culinary arts center and the sum of the Cubit Building’s many parts to ongoing evolution of the Holyoke Mall — one of the city’s main draws and largest employers — in response to a changing retail landscape; from redevelopment of two municipal properties — the former Lynch Middle School and the Holyoke Geriatric Authority building — to entrepreneurial-ecosystem-building efforts that are bringing new businesses, and jobs, to the city.

At the mall, as stores large and small shrink or disappear from the landscape (longtime anchor Sears closed its Holyoke store a few months back) and those that remain operate with a smaller footprint, the facility is changing its look and adding more entertainment-related businesses, said Marrero.

These includes more restaurants, a bowling alley, and a planned movie-theater complex, he said, adding that, overall, the mall is responding proactively to a changing retail scene.

“They’ve been very resilient … retail is changing, and the mall is putting a much greater emphasis on entertainment and making it more of an experience rather than just shopping,” said the mayor. “Whether it’s the escape rooms or the kids’ center or the laser tag and bowling alley, it’s about creating experiences.”

Meanwhile, additional retail will be coming to the city with redevelopment of the former Lynch School, located just off I-91, by the Colvest Group. The property is slated for demolition later this year, and the expectation is that it will become home to several retail outlets.

Reuse of a different kind is slated for the Geriatric Authority property, which closed several years ago. Indeed, Baystate Health and US HealthVest have chosen the site for its planned 70,000-square-foot behavioral-health hospital.

Plans calls for 120 beds in a facility that would represent consolidation of some of the existing beds in the region and creation of new beds as well.

“This is a great story of reactivating a site that had once been a money pit for the city, one that was draining almost $1 million of taxpayer funds,” Morse said of the days when the Geriatric Authority was operating was site. “Overall, we have two large, city-owned properties that are being developed, and that represents real progress.”

There is progress on many different levels in the downtown area and especially the city’s Innovation District, the area around the Massachusetts Green High Performance Computing Center, which opened in 2012.

On the municipal side, there will be several infrastructure projects undertaken in the area over the next several years, said Marrero, including street work, reconstruction of one of the canal bridges, and other initiatives.

Meanwhile, the city continues to add jobs and vibrancy organically through entrepreneurship-ecosytem-building initiatives such as SPARK, which recently joined forces with the Massachusetts-based program Entrepreneurship for All, or EforAll, to form SPARK EforAll Holyoke.

The new organization offers a number of programs, including a business accelerator, pitch contests, and co-working space currently being built out on High Street that will be available to program members.

Launched four years ago, SPARK has helped a number of ventures get off the ground or to the next stage, and most of them have settled in Holyoke, said Morse, adding that these startups, in addition to some others started organically, are bringing more vibrancy to the downtown.

He listed a catering venture, a salon now under construction, and a microbrewery on Race Street, among others.

“There are things that are happening organically, and I think these businesses are tapping into the momentum happening in the downtown and the ecosystem they feel here and the support they see,” said Morse. “They feel they can be viable here opening up a catering business or a salon or a brewery in downtown Holyoke.”

Marrero agreed. “We’re tilling our own soils, and stuff grows,” he said, referring to organic growth of the business community. “Every now and then, a business moves here, but a lot of this is organic.”

And these businesses are helping to fill more of those vacant or underutilized properties.

“We’re seeing this dynamic where more square footage is coming online,” said Marrero. “It’s being rehabilitated and filled by these businesses.”

As for the culinary arts center and the Cubit Building on the whole, it is bringing many different constituencies to the Innovation District area, adding to this vibrancy there. These include college students, their professors, those attending functions, and, yes, Morse himself, who has signed up for two night classes, one on how to make macaroons, the other involving a chiffon layer cake.

After those, he’ll be even better suited to answer the question, ‘what’s cooking in Holyoke?”

That’s a Wrap

As he was wrapping up his walk through the city with CBS, Morse told the reporter that it would be a good problem to have if the cannabis industry so embraced Holyoke that it found itself running out of commercial space for additional ventures.

That’s not likely to happen anytime soon (1.5 million square feet is a considerable amount of inventory), but a cannabis cluster appears to be no longer a goal but a reality. How quickly and profoundly it develops remains to be seen, but Holyoke appears to be well on its way to having history repeat itself on a certain scale.

A name change probably isn’t in the cards — ‘Paper City’ will stick — but a new era in the city’s history is certainly underway.

George O’Brien can be reached at [email protected]