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Painting the Town

The East Columbus parking garage after being colorfully decorated by artist Wane One from the Bronx, N.Y.

The East Columbus parking garage after being colorfully decorated by artist Wane One from the Bronx, N.Y.

Artist Wane One from the Bronx, N.Y.

Artist Wane One from the Bronx, N.Y.

Britt Ruhe is a huge fan of public art, specifically mural art.

After attending what have come to be called ‘mural festivals’ in cities such as Worcester and Salem and seeing the many benefits they bring to those communities, she lobbied hard to bring a concept known as Fresh Paint to the City of Homes.

Wanting to find a way to give back to the community, Ruhe, a financial strategist for startups and small businesses by trade, began meeting with festival organizers in other parts of the state to gather input and essentially learn how it’s done.

“I was able to see firsthand what an incredible impact mural festivals have on revitalizing a neighborhood, and I thought, ‘Western Mass. needs something like this,’” said Ruhe, adding that, when she approached Springfield’s business, civic, and community leaders about staging a festival here, she encountered overwhelming support.

Indeed, not only did Kevin Kennedy, the city’s chief Development officer, agree to the festival concept, he pushed Ruhe to set the bar higher than her original proposal of five murals in order to achieve a greater impact.

Over six days earlier this month, 35 artists, with considerable help from the public during several ‘paint parties,’ transformed 10 walls throughout the city during Springfield’s first mural festival.

“It’s been a great success; when you do something in a city the size of Springfield, it has to have the correct impact,” said Kennedy. “I thought five was a little too small to be impactful. This was the first time we were going into multiple murals, and I thought 10 was more impactful than five.”

He said encouraging the arts and culture sector, currently a $50 million business in Springfield, is important for the continued revitalization of the city, especially in the realms of housing and entertainment.

The 28 total works of public art add up to 20,000 square feet of murals, and the larger works were approved by building owners who had no idea what the finished product would look like.

“I was able to see firsthand what an incredible impact mural festivals have on revitalizing a neighborhood, and I thought, ‘Western Mass. needs something like this.’”

“The building owners have the biggest lift; they donate their wall,” said Ruhe. “As part of a festival, the building owner doesn’t have to pay, but they don’t get to choose what goes on their wall, which is a big ask, especially this first year around.”

Overall, the festival was a community effort, with $150,000 raised for the event from donors and several sponsors, including MassMutual, MassDevelopment, Tower Square Hotel, and many others.

Dozens of volunteers took part, and 1,500 cans of spray paint and 500 gallons of liquid paint were used to change the face of many formerly drab buildings and pieces of infrastructure.

But the benefits far outweigh the costs, Ruhe told BusinessWest.

“There’s a lot of data out there that shows that murals increase property value, foot traffic, and they’re good for residential and commercial businesses,” she explained, adding that, although the economic benefits are difficult to quantify, a study is being undertaken to examine the direct effects such a festival has on a city.

While little of the funds raised go to the artists themselves, Kim Carlino, artist of the mural at 8-12 Stearns Square, said there are many other types of rewards, especially the pursuit of such a daunting challenge.

Kim Carlino’s mural at 8-12 Stearns Square is a product of her love for creating illusion and disillusion of space in abstract form.

Kim Carlino’s mural at 8-12 Stearns Square is a product of her love for creating illusion and disillusion of space in abstract form.

Carlino says she loves the challenge of approaching a big piece and the ability to change and adjust the marks she makes.

Carlino says she loves the challenge of approaching a big piece and the ability to change and adjust the marks she makes.

“I like the experience of having something that’s bigger than you and can really engulf you,” she said, while transforming that massive, highly visible wall in the heart of the entertainment district. “Everyone coming by is just so thankful; it’s the same experience I have every time I make a mural — everybody wants more color in their life, and we need more of that in our day-to-day.”

Springfield, as noted, is only the latest in a number of cities — in Massachusetts and across the country — to embrace murals and the concept of a mural festival.

Wane One, a muralist for 38 years, has taken part in many of these events. He said the only American art form started by young children has turned into a worldwide artistic movement.

“This artform has gone global,” he said after creating the mural on the East Columbus parking garage. “It doesn’t matter what part of the world you go to right now, it has pretty much taken over.”

In the city of Worcester, the arts and culture sector is a $127.5 million industry, filling 4,062 full-time jobs. And murals have become a distinctive part of the landscape there.

Che Anderson, project manager in the Worcester city manager’s office, said that community’s mural festival — called “Pow! Wow!” — has brought more people out and into the local community, providing a boost to small businesses.

“Overall, ‘Pow! Wow!’ has provided an international platform to know about Worcester and the things that are already existing,” he told BusinessWest, adding that the festival has improved the city’s walkability. “The festival also provided an outlet for many creatives in the city.”

As for Springfield, similar effects are already in evidence.

“It’s been a great success,” said Kennedy. “It has delivered everything I think the mayor and I hoped for on the cultural side, the economic side, and the reputational side.”

Ruhe said the local business community’s support has been extremely helpful through the course of the festival, and she sees her hopes for the event’s future materializing.

“It’s really bringing the community together. People from all walks of life are coming out for the events or standing on the sidewalks looking at the art, talking with each other, painting together,” she said. “What makes mural art so powerful is that is brings art out into the street and into people’s everyday lives.”

Kayla Ebner can be reached at [email protected]

Cover Story

Community Spotlight

There’s a stunning new aerial photo of downtown Springfield gracing the wall outside Kevin Kennedy’s office in the municipal complex on Tapley Street.

The panoramic image captures the view from above the Connecticut River looking east, with the new MGM Springfield casino prominent in the foreground. Kennedy, the city’s chief Development officer, is quite proud of the photo and all that it shows, but regrets that it was taken in the very early stages of the elaborate work to renovate Riverfront Park, and thus doesn’t include that important addition to the landscape.

He joked about Photoshopping something in to make the image more current, but then acknowledged that, at the rate things are changing, he would be doing a lot of Photoshopping — or swapping out that photo for a new one on a very regular basis.

Those sentiments speak volumes about the pace of development in the city over the past decade or so, and especially the past five or six years, as Springfield has rebounded dramatically from the fiscal malaise — and near-bankruptcy — that enveloped it only 10 years ago.

Indeed, Kennedy said he doesn’t have to ‘sell’ Springfield to potential developers anywhere near as much as he did when he assumed this office in 2011 after working for many years as U.S. Rep. Richard Neal’s aide. Nor does he have to tell the city’s story as much — people seem to know it by the time they’ve entered the room. And many are certainly entering the room.

“Development in an urban area like this isn’t really development — it’s redevelopment, and that, by its very nature, is usually very complicated.”

“We don’t have to explain ourselves — when people walk through the door, they know what’s happened over the past five or seven years,” he explained, adding that, overall, he doesn’t have to convince people that the city is a good investment — most are already convinced, which, again, is a marked change from attitudes that prevailed at the start of this century and even at the start of this decade.

As he talked with BusinessWest, Kennedy equated Springfield’s progress over the past several years to a large jigsaw puzzle, with many of its pieces falling into place. These include everything from the casino to a renovated Union Station; from a restaurant district now taking shape to restored and expanded parks, such as Steans Square, Riverfront Park, Pynchon Plaza, and Duryea Way.

And still more pieces are coming into place — everything from a CVS on Main Street to a Cumberland Farms at the site of the old RMV facility on Liberty Street; from market-rate housing at the old Willys-Overland property on Chestnut Street to a new home for Way Finders at the site of the former Peter Pan bus station in the North End; from new schools to improved traffic patterns.

Kevin Kennedy

Kevin Kennedy stands next to the new panoramic photo of Springfield outside his office, the one he’d like to Photoshop to keep up with recent changes to the landscape.

But there are a number of pieces still missing, Kennedy acknowledged, adding that they’re missing for a reason — these are the hardest ones to fall into place because of their complexity.

Among the items on this list are a replacement for the decrepit Civic Center Parking Garage, which is literally crumbling as you read this; 31 Elm St., an all-important component to the downtown’s recovery because of its location and historical importance; the Paramount Theater project, equally important for all the same reasons; CityStage, now dormant for close to a year; and redevelopment of what has become known as the ‘blast zone,’ the area directly impacted by the natural-gas explosion in late 2012.

To explain their complexity, Kennedy started by making a simple yet poignant observation about development in a city like Springfield.

“Development in an urban area like this isn’t really development — it’s redevelopment, and that, by its very nature, is usually very complicated,” he explained, adding quickly that there are signs of progress with each of those initiatives, and some may be moved over the goal line in the months to come.

Mayor Domenic Sarno agreed, noting that, among those missing pieces, the top priority at this point is probably a new parking garage, primarily because it is essential to realizing many of the other items on the to-do list, such as a deeper restaurant district, more new businesses, and, overall, greater vibrancy downtown.

“The garage is a mainstay for our business community, and the MassMutual Center is a state facility — the garage is an integral part for the programming that goes on there, whether it’s MGM, the Thunderbirds, or college commencements,” said Sarno, adding that he’s already had discussions with both state and federal leaders about potential funding sources for such a facility. “We’re looking to move on this ASAP.”

For this, the latest installment its Community Spotlight series, BusinessWest looks at the jigsaw puzzle that is Springfield — meaning the pieces that have fallen into place and those that are still missing.

Rising Tide

‘The New Wave.’

That’s the name those in the Planning office and the Springfield Regional Chamber gave to what has become an annual presentation detailing planned and proposed projects in the City of Homes.

And ‘wave’ fits, said Kennedy, because new developments have been coming in waves, one after another, and there is a new one making its way to shore.

“One thing that people know is that my team will do business with them. I might not be able to give you 10 out 10 things you might be looking for, but maybe I can give you six or seven or eight. They also know that we know how to connect the dots.”

It follows previous waves that brought MGM Springfield, CRRC, a revitalized Union Station, and a repaired I-91 viaduct, projects that were of the nine-figure variety (MGM was almost 10) or very close — the final price tags for CRRC and Union Station were just under $100 million.

The newest wave has just one initiative of that size, and it’s a municipal project — a new pumping station to be built on part of the land once occupied by the York Street Jail. But while many of the projects are smaller, eight- and seven-figure endeavors, they are equally important, said Kennedy, adding that they represent a mix of expansion efforts by existing companies, or ‘legacy businesses,’ as he called them, and relative newcomers.

Together, the projects touch many different sectors of the economy, include both new construction and renovation of existing structures, and total several hundred million dollars in new development. The lengthy list includes:

• MassMutual expansion. The financial-services giant is relocating 1,500 workers to Springfield, increasing the workforce in the city to 4,500. A $50 million project to renovate and expand facilities in Springfield is slated to be completed by 2021;

• Big Y, with a 232,000-square-foot expansion of the current distribution center in Springfield, bringing the total to 425,000 square feet. The $46 million project is due to be completed later this year;

• Way Finders, which is constructing a new, $16.8 million headquarters building at the location of the Peter Pan bus terminal. The 23,338-square-foot structure, to house roughly 160 employees, is slated to open in the spring of 2020;

• Willys-Overland development, a planned 60-unit, market-rate housing project in the one-time auto showroom. Construction is slated to start soon on the $13.8 million project;

• Innovation Center. Grand-opening ceremonies for the $7 million facility on Bridge Street were staged in February. Work continues on the façade, and a new restaurant is planned for the ground floor;

• CVS. Work is set to commence shortly on a new CVS to be constructed at the corner of Main and Union streets. The $2 million facility, to feature what developers are calling an ‘urban design,’ is slated to open this fall;

• Redevelopment of the former RMV site. The location on Liberty Street will be converted into a Cumberland Farms. The $3 million project will benefit a neighborhood that city officials say is underserved when it comes to convenience and gas;

• The Springfield Performing Arts Academy, specifically a $14 million project to relocate the academy in the former Masonic Temple on State Street;

• Tower Square. The office/retail center is the site of several new developments, including renovations to the hotel (which will be rebranded back to Marriott), a new White Lion brewery, and relocation of the YMCA of Greater Springfield into several locations within Tower Square; and

• Educare. A $14 million, 27,000-square-foot, state-of-the-art early-education facility is currently under construction in the Old Hill neighborhood. The project, a joint partnership between Holyoke Chicopee Springfield Head Start, the Irene E. and George A. Davis Foundation, and Springfield College, will serve 141 children and is slated to open this fall.

An architect’s rendering of a proposed new parking garage

An architect’s rendering of a proposed new parking garage on what’s known as parcel 3, the parking lot behind the TD Bank tower. City officials say a new garage is a must for Springfield.

That’s quite a list, said Kennedy, adding that it’s come about largely because of renewed confidence in the city and its future, an attitude far removed from the one that existed even a decade ago, when there were far fewer businesses willing to bet on the City of Homes.

Getting Down to Business

Indeed, today, as evidenced by all the projects in progress or on the drawing board, there is renewed interest in Springfield across many sectors of the economy — from tourism and hospitality to startups looking for a place to launch, to those looking to be part of the burgeoning cannabis industry in the Bay State.

The city has a message for all these constituencies — that it’s open for business and willing to work with those who would make Springfield their home.

“One thing that people know is that my team will do business with them,” said the mayor. “I might not be able to give you 10 out 10 things you might be looking for, but maybe I can give you six or seven or eight.

“They also know that we know how to connect the dots,” he went on. “We know how to work with all the players — federal, state, and on the local level, all the way down. And they know that we’re willing to put skin in the game, too, and that’s been very advantageous.”

Kennedy agreed, and said that, overall, the city has become what he called a “reliable, predictable partner,” something every business is looking for as it considers locating or relocating in a specific community.

“They don’t need showhorses, they don’t need a lot of glitz,” he told BusinessWest. “They simply want to do their business and know they have a good partner, and I think that’s what we’ve done from the start, and when we sit down to negotiate with people, I think they understand that, and they feel comfortable.”

Kennedy traces this growing sense of comfort to the lengthy and involved process of bringing a casino to the area.

“I think the thing that showed people we were serious was the whole casino process — not necessarily MGM, but the whole process,” he explained. “How we did it, and how upfront with everyone we were. People talk about being transparent, and that’s a jargony-type of a word, but we see it that way … and I think that, by virtue of having a billion-dollar investment come your way, a lot of other companies externally took a look at it, and internally said, ‘look what’s happened.’”

That was a reference to those legacy companies he mentioned, including MassMutual, Big Y, Balise Motor Sales, which is planning another major project in the city’s South End, and many others.

This ability to connect the dots, and be a reliable partner, is creating some progress with some of those aforementioned missing pieces to the puzzle, and will hopefully generate momentum with other initiatives in that category, said Kennedy, who started by referencing two important projects downtown — Elm Street and the Paramount project.

The former, the six-story block at 13-31 Elm St., has been mostly vacant for the past three decades. Plans to convert it into market-rate housing received a significant boost earlier this year when MGM Springfield announced it would was willing to invest in the project as part of its commitment to the city and state to provide at least 54 units of market-rate housing in the area near the casino.

“We’re hoping that we have a development deal struck in a matter of weeks,” said Kennedy. “We’re waiting for the last one or two pieces to fall into place. It’s a tough project, but it’s a necessary project.”

Meanwhile, the $41 million Paramount project — renovation of the historic theater and the adjoining Massasoit Hotel — is moving forward, with preservation work on the roof and façade slated to begin later this year.

Mayor Domenic Sarno

Mayor Domenic Sarno has a healthy collection of ceremonial shovels in his office, one visible sign of the progress the city has made over the past several years.

Another large missing piece is activity in the so-called blast zone, he said, referring to the area from Lyman to Pearl streets and from Dwight to Spring streets. He said the Willys-Overland development, in the heart of this zone, may be a catalyst to more development there.

“Once that project gets going, I’m hoping it will give some push to further development in the blast area, which is probably the next horizon for Springfield,” he noted. “Some property owners have done things — there’s been some clearing and demolition — but others are just waiting and being patient. That’s why this [Willys-Overland] development is important; you have to get that first one in the ground and hope things happen from there.”

Still another missing piece is aggressive marketing of the city and its many assets, said Sarno, adding that may not be missing much longer. Indeed, the city, working in conjunction with the Western Mass. Economic Development Council and a number of area media outlets, is getting closer to launching a marketing campaign for Springfield and the region.

It will focus on a number of audiences, he said, including residents of this region, many of whom need to know about the many good things happening locally, and businesses owners far outside it, who also need to know.

“We have a lot to offer in Springfield — and in Franklin County, Berkshire County, and across Hampden County, and we have to do a better job of telling our story,” the mayor said “When you’re making a sauce, you put in the ingredients; we have all the ingredients here — we just need make a push and send out a clarion call. We need a push locally — sometimes we’re our own worst enemy — but then we need to make a regional push.”

But perhaps the biggest missing piece isn’t actually missing — though it will be soon — and that’s a working parking garage downtown.

Spot of Trouble

Which brings us to a downtown property known as ‘parcel 3.’

That was the name affixed to a number of assembled parcels of land that eventually became the surface parking lot behind the TD Bank office tower on Main Street, an initiative that was part of the Court Square Urban Renewal Plan, drafted nearly 40 years ago and amended several times since.

And that name has stuck — well, at least with city development leaders. To the rest of the world, it’s ‘the parking lot behind the TD Bank building.’ But ‘parcel 3’ is becoming part of the lexicon again as discussions concerning the Civic Center Parking Garage and the glaring need to replace it heat up — out of necessity.

Parcel 3 — better known as the parking lot behind the TD Bank building

Parcel 3 — better known as the parking lot behind the TD Bank building — could give rise to a modern parking garage — and open up a development opportunity on the site of the current, deficient garage across the street.

“The garage is on borrowed time,” said Chris Moskal, executive director of the Springfield Redevelopment Authority (SRA), quickly adding that this sentiment certainly represents an understatement. The garage probably has only a few years of useful life left, he went on, noting that there are areas on several floors that are currently unusable for parking, thus heightening the need for action.

The SRA, which owns parcel 3, currently leases it to an entity called New Marlboro Corp., which owns the TD Bank facility, a.k.a. 1441 Main St.

That lease, originally 30 years in duration when signed in the early ’80s, was extended several years ago to 2028. And this lease and the fine print within it will obviously become the focal point of discussion in the coming months, said Moskal, as the city tries to move forward with plans to replace the Civic Center Parking Garage with a 1,400-spot facility on the most obvious site for such a facility — parcel 3.

Kennedy agreed, and noted that this is a complex project, in terms of both financing — the projected pricetag is $45 million, and several funding sources would likely be involved, from the Springfield Parking Authority (SPA), which owns the current, failing garage, to the state and the federal government — and the number of players involved, from the SRA to the SPA to TD Bank.

“But just because it’s complicated, we can’t walk away from it,” he said. “A new garage is necessary for downtown; that parking facility at the Civic Center is the main commercial-district parking facility.”

And a new parking garage downtown not only secures a replacement for a long-deficient facility, said Kennedy, but it creates a new and intriguing development opportunity in the central business district — the current garage site.

“You have not only MGM here, but a rehabbed Pynchon Plaza, a burgeoning museum district, especially with the new Dr. Seuss Museum, and other things happening downtown,” he said. “I think we could have a nice mixed-use residential complex there with some indoor parking.”

The mayor agreed. “That’s a very valuable piece of property,” he told BusinessWest, adding that, while it while it might become a surface parking lot for the short term, there are a number of more intriguing possibilities for the long term.

While the city continues to reshape and revitalize the downtown, progress is taking place outside it in the many neighborhoods that define the community, said both Sarno and Kennedy.

Springfield at a glance

Year Incorporated: 1852
Population: 154,758
Area: 33.1 square miles
County: Hampden
Residential tax rate: $19.68
Commercial tax rate: $39.30
Median Household Income: $35,236
Median Family Income: $51,110
Type of government: Mayor, City Council
Largest Employers: Baystate Health, MassMutual Financial Group, Big Y Foods, MGM Springfield, Mercy Medical Center, CHD, Smith & Wesson Inc.
* Latest information available

They noted a number of projects, including the planned new Brightwood/Lincoln School, a $70.2 million facility that would replace both the Brightwood and Lincoln elementary schools, and be located adjacent to the existing Chestnut Middle School on Plainfield Street; the new branch of the Springfield Library in East Forest Park, due to be completed this fall; expansion of the residential complex in the former Indian Motocycle manufacturing complex in Mason Square (60 new affordable units are planned); a new Pride store at the corner of State Street and Wilbraham Road; several park projects; a redesign of the troublesome ‘X’ traffic pattern; reconfiguration of the Six Corners intersection; and renewed efforts to reinvent the Eastfield Mall into a community with a mix of housing, retail, and other components.

“We’re making a lot of progress in our neighborhoods,” the mayor said. “People are focused on downtown, but our neighborhoods are important, and we’re making great strides there, too.”

The Big Picture

Getting back to that picture on the wall outside his office, Kennedy acknowledged that, as beautiful as it is, it doesn’t tell the full story of all that’s happened in Springfield over the past several years.

And it will only become less accurate, if that’s the proper word, in the months and years to come.

But that, as they say, is a good problem to have. A very good problem.

For years, Springfield was the picture of stagnancy. Now, it’s the picture of motion and continued progress.

There are still some missing pieces, to be sure, but the puzzle is coming together nicely.

George O’Brien can be reached at [email protected]

Community Spotlight

Community Spotlight

Mayor Will Reichelt

While the city will miss out on opportunities from its full ban on cannabis-related ventures, Mayor Will Reichelt says, there are new businesses of many kinds coming to the community.

West Springfield Mayor Will Reichelt recalls that, after his community’s City Council voted in the spring of 2018 to place a ban on any and all cannabis-related businesses, he received some texts from his counterparts in Holyoke and Westfield.

He doesn’t remember the exact wording of either one, but he told BusinessWest that they amounted to thank-you notes, as in — and he’s paraphrasing here, obviously — ‘thank you for the tax revenue that might be coming to our cities because it won’t be coming to yours.’

More than a year after that vote and those texts, Reichelt feels confident in saying that the full ban, while obviously well-intentioned, amounts to some missed opportunities for this community, for both the short and long term.

Indeed, West Springfield exists at the intersection of the Massachusetts Turnpike and I-91 (quite literally), and therefore, in many respects, it is the retail center of this region — complete with dozens of big-box stores, car dealerships, restaurants, and more — and draws people from across the region. But this retail hub will not include any cannabis dispensaries, despite a number of ideal sites for such facilities, resulting in, as those mayors pointed out in their texts, tax revenue that will go elsewhere.

But in Reichelt’s view, the ban has potentially deeper ramifications.

“A lot of our tax revenue comes from retail, most of it on Riverdale Street and Memorial Avenue; it’s car sales, it’s big-box stores — that’s a large portion of our commercial tax revenue,” he said. “And to not be open to new discussions, new ideas, and new businesses is going to hurt us in the long run because retail is changing; Amazon is coming, and not everyone is going to want to shop in Riverdale Plaza.

“If things change, we’re really going to struggle,” he went on, quickly adding that things certainly won’t change overnight or even over the next few years. “If we’re looking out 25 to 50 years, and West Springfield gets a name for itself that it’s not into these somewhat controversial but new and innovative business ideas, and the communities around us are, it will be easy to pass West Springfield by.”

Fortunately, at present, most traditional retailers, and consumers, have no intention of passing this community by. In fact, many retailers want in — and in a big way, for those reasons (and because of those roads) listed earlier. As an example, the mayor related the story of how Starbucks is very interested in landing a spot on Riverdale Street — specifically that very popular stretch south of I-91 — and how it will certainly be challenged to find one.

So while West Side won’t be entering the high-stakes competition for cannabis-related businesses any time soon, Reichelt and his administration will be focused on doing what this community has long been able to do — take advantage of its ideal location, already-deep portfolio of retail outlets, and heavy volume of traffic to attract more new businesses.

The team at 1105 Main: from left, Joe Stevens, Eric Waldman, Alex Waldman, and Liz Stevens.

The team at 1105 Main: from left, Joe Stevens, Eric Waldman, Alex Waldman, and Liz Stevens.

And it is enjoying success in this realm, as we’ll see later, with developments ranging from a new hotel on Riverdale Street to a new life for an old landmark just off Memorial Avenue, to the community’s first brewery just down that street.

Meanwhile, beyond those two main retail corridors, there are other intriguing prospects for development. One involves the property known to most as the United Bank building on Elm Street. That’s not its official name, but the bank has long occupied it and is therefore associated with it.

But United has all but moved out, and there us now a huge ‘for sale’ sign on the side of the property.

As the mayor gestured toward it while walking downtown with BusinessWest, he noted that, years ago, there were a number of a small storefronts within that footprint along the street. Turning back the clock and creating a new generation of destinations along that block would help build on growing momentum in that area of the city, he said.

Meanwhile, a former mill property along the Westfield River just over the line from Agawam is being gifted to the city by Neenah Paper, the manufacturer soon to vacate the property, said the mayor, adding that a number of new uses, including some residential options, are being explored.

These are just a few of the intriguing developments unfolding in West Side, a city that won’t be entering the intense competition for cannabis-related ventures anytime soon, but still has a host of other emerging business and economic-development stories.

Ale’s Well

Reichelt laughed heartily as he recalled the e-mail that is at the heart of a story he’s now told more times than he can count.

It was from his city planner, and typed onto the subject line was the phrase ‘Two Weeks Notice.’ Upon further reading, the alarmed mayor learned that this was not a reference to another job opportunity seized, but rather an update on the plans for an intriguing new business coming to the community.

“After that, I said, ‘can we just put ‘brewery’ in the subject line?’” said Reichelt, noting that the Two Weeks Notice Brewing Co., located in the former Angie’s Tortellinis facility since late last year, makes some nice IPAs, and has become a solid addition to the business landscape in West Side.

And it is just one of several of those over the past several months, including a new name over a familiar door.

That would be 1105 Main, an address, but also the name of a new eatery at the site of what would have to be considered a West Side landmark — the old Hofbrahaus restaurant.

Joe Stevens, who owned and operated that German restaurant with his wife, Liz, for decades, closed it roughly a year ago. The couple thought they had the building sold, but the deal fell through, prompting a reassessment of their plans.

“We starting talking about a theme restaurant,” said Joe, adding that what eventually emerged is a true family affair, involving sons Eric Waldman, who had been sous chef at a restaurant in Westchester County, N.Y. and was looking for a new and different challenge, and Alex Waldman.

Joe told BusinessWest they are calling this “an American eatery,” offering “familiar food with a twist.” As an example, he cited the lasagna, which is pan fried after it’s baked and includes a wild boar and bison bolognese.

The property at 1105 Main St. was substantially renovated for this makeover. The bar area, popular with regulars then and now, has a fresh look, as does the dining room, which has a brighter atmosphere and a hardwood floor, found underneath an inch of carpet glue after the old flooring had been ripped out.

The new eatery is drawing a mix of families and business people, said Joe, and it even complements another new business just across the street — Hot Brass, a firearm and bow range that shares space with Guns Inc., a seller of firearms.

“We like to say, ‘after you’re done shooting, come in for a shot and a beer,’” said Stevens, adding that a number of people have done just that, thus bringing still more vibrancy to the Memorial Avenue area that has changed dramatically over the past several years.

Indeed, the face of the street — home, of course, to the Big E — has been altered by the addition of Fathers & Sons’ new Audi and Volkswagen dealerships, as well a new retail plaza featuring a Florence Savings Bank branch and new stores in the Century Plaza.

West Springfield at a glance

Year Incorporated: 1774
Population: 28,529
Area: 17.5 square miles
County: Hampden
residential tax rate: $16.96
commercial tax rate: $32.55
Median Household Income: $40,266
Median Family Income: $50,282
Type of government: Mayor, City Council
Largest Employers: Eversource Energy, Harris Corp., Home Depot, Interim Health Care, Mercy Home Care
* Latest information available

Memorial Avenue, like the city’s other main retail corridor, is in a seemingly constant state of change, said Reichelt, adding that still more change is likely as new tenants are sought for two locations across from the Big E — the former Monte Carlo restaurant and the former Debbie Wong eatery.

Still further down the road is more property in flux, the former Medallion Motel and the vacant lot next to it, formerly the site of an auto-repair shop. Redevelopment of those parcels will likely have to wait for another day, said Reichelt, because they sit in the shadow of the Morgan-Sullivan Bridge, which crosses the Westfield River and connects West Side with Agawam and is still in the early stages of what is expected to a four-year reconstruction and widening project.

Traffic is often backed up at the site, which is why developers are unlikely to do anything in that area for some time, said the mayor, adding, as his counterpart in Agawam did a few months ago in this space, that the goal is to minimize the disruptions from the bridge project, especially during the 17 days of the Big E, and try to incentivize construction crews to reduce that four-year timetable for this initiative.

Forward Progress

Back on Riverdale Street, a new Marriott Courtyard is set to open later this spring, one of several new developments on or around that busy retail corridor, which, like Memorial Avenue, is in a seemingly constant state of the change.

Others include a gas station at the Costco in the Riverdale Shops, a project expected to commence later this year; the opening of a 1.5-mile bike path behind those shops, due to open in May; and a $21 expansion of the Agri-Mark facility on Riverdale Street, completed last fall.

Looking down the road, Reichelt said the site of now-closed Bertucci’s, located along that stretch south of I-91, is still awaiting new development, and he’s optimistic one will come because properties don’t generally remain vacant for long on that stretch of road.

Meanwhile, as noted, there are developments unfolding outside of those two main retail corridors that could have important ramifications for the community. This is especially true of the United Bank property on Elm Street.

“That used to be a collection of small stores,” he said of the facility, adding that it was renovated to house a bank branch and several of the institution’s departments. “There was a nice bookstore and coffee shop, a restaurant … it was a real destination.”

It can be that again, he went on, adding that his vision includes the community petitioning the state for additional liquor licenses and perhaps transforming the property into a home for a number of hospitality-related businesses that would complement those already thriving in that area, such as the Majestic Theater (located on that same block) and bNapoli restaurant.

Mayor Will Reichelt says redevelopment of the former United Bank building on Elm Street could be a catalyst for growth in the city’s downtown.

Mayor Will Reichelt says redevelopment of the former United Bank building on Elm Street could be a catalyst for growth in the city’s downtown.

“I’d like to section that property back off again,” he said. “If we can get two more restaurants down there, a coffee shop or bagel place, and businesses like that, we could get a lot more life in the downtown, creating a real destination.

“Everyone always talks about how they’d like to have a mini-Northampton,” he went on. “That’s never going to happen if you don’t have stuff for people to do. This [property] represents a huge opportunity for us to create more things to do.”

And while hopefully generating more things to do with that downtown project, another initiative may well create more places to live.

The Neehah Paper Co. has donated the 100,000-square-foot mill property (formerly Strathmore Paper and then Fibermark) to the city, said the mayor, adding that residential is perhaps the best reuse option, be it elderly housing, affordable housing, or perhaps some combination, although other opportunities for development exist.

“We’ve run some breweries through it, and there’s been some interest,” he explained. “But we can’t really do much until we own it. This represents a great opportunity because we’re going to an actual section of riverfront property, which we don’t have in town.”

Location, Location, Location

Returning to the matter of cannabis-related ventures and the ban that covers the full spectrum of such businesses, Reichelt reiterated his concern that this goes well beyond lost commercial tax revenue.

“Councilors like to say that we’re business-friendly,” he told BusinessWest. “I say, ‘well, no, you’re not; you just completely wiped out an entire industry from coming to town.’”

This makes West Side an island of sorts when it comes to the cannabis trade, he went on, adding that there is still a lot of business activity happening on that island, with the promise of more to come in the months and years ahead.

The great location and easy access to major highways that would make West Side a perfect host for marijuana-related businesses also make it ideal for most any type of retail and hospitality-related venture.

And, as it has for decades, the city will continue to make of the most of all that it has to offer.

George O’Brien can be reached at [email protected]

Health Care

On the Front Lines

VA Hospital in Leeds, Mass.

Early aerial photo of the VA Hospital in Leeds, Mass.

Gordon Tatro enjoys telling the story about how the sprawling Veterans Administration facility in Leeds came to be built there.
The prevailing theory, said Tatro, who worked in Engineering at what is now the VA Central Western Massachusetts Healthcare System for 20 years and currently serves as its unofficial historian, is that the site on a hilltop in rural Leeds was chosen because it would offer an ideal setting for treatment and recuperation for those suffering from tuberculosis — one of its main missions, along with treatment for what was then called shell shock and other mental disorders.

And while some of that may be true, politics probably had a lot more to do with the decision than topography.

“President Warren G. Harding came out and said, ‘stop looking for places … we’re going to put it in Northampton,’” said Tatro, acknowledging that he was no doubt paraphrasing the commander in chief, “‘because Calvin Coolidge is my vice president and he lives in Florence, and we want it to be in or around Florence.’”

Nearly 95 years later — May 12 is the official anniversary date — it is still there. The specific assignment has changed somewhat — indeed, tuberculosis is certainly no longer one of the primary functions — but the basic mission has not: to provide important healthcare services to veterans.

Overall, there has been an ongoing transformation from mostly inpatient care to a mix of inpatient and outpatient, with a continued focus on behavioral-health services.

“We’re more of a managed-care facility now,” said Andrew McMahon, associate director of the facility, adding that the hospital provides services ranging from gerontology to extended care and rehabilitation; from behavioral-health services to primary care; from pharmacy to nutrition and food services. Individual programs range from MOVE!, a weight-management program for veterans, to services designed specifically for women veterans, including reproductive services and comprehensive primary care.

Andrew McMahon says the VA facility in Leeds is undergoing a massive renovation

Andrew McMahon says the VA facility in Leeds is undergoing a massive renovation and modernization initiative scheduled to be completed by the 100th anniversary in 2024.

“When this facility was established, the mission of the VA was much different than it is today,” McMahon told BusinessWest. “We were a stand-alone campus in a rural part of the state that had 1,000 beds and where veterans went for the rest of their lives.

“Now, we are one facility within a network of eight serving Central and Western Massachusetts. We have this beautiful, 100-year-old campus, but the needs of today’s veterans are changing — they need convenience, primary care, and specialty care, and we’re trying to establish those services in the areas where the veterans live, primarily Worcester and Springfield.”

Elaborating, he said that, as the 100th anniversary of the Leeds facility in 2024 approaches, the hospital is in the midst of a large, multi-faceted expansion and renovation project designed to maximize its existing facilities and enable it to continue in its role as a “place of mental-health excellence for all of New England,” as McMahon put it, and also a center for geriatric care and administration of the broad VA Central Western Massachusetts Healthcare System.

By the 100th-birthday celebration, more than $100 million will have been invested in the campus, known colloquially as ‘the Hill,’ or Bear Hill (yes, black bears can be seen wandering the grounds now and then), said McMahon, adding that an ongoing evolution of the campus will continue into the next century.

“President Warren G. Harding came out and said, ‘stop looking for places … we’re going to put it in Northampton, because Calvin Coolidge is my vice president and he lives in Florence, and we want it to be in or around Florence.’”

Round-number anniversaries — and those not quite so round, like this year’s 95th — provide an opportunity to pause, reflect, look back, and also look ahead. And for this issue, BusinessWest asked McMahon and Tatro to do just that.

History Lessons

Tatro told BusinessWest that, with the centennial looming, administrators at the hospital have issued a call for memorabilia related to the facility’s first 100 years of operation. The request, in the form of a flyer mailed to a host of constituencies, coincides with plans to convert one of the old residential buildings erected on the complex (specifically the one that the hospital directors lived in) into a museum.

The flyer states that, in addition to old photographs, those conducting this search are looking for some specific objects, such as items from the old VA marching band, including uniforms and instruments; anything to do with the VA baseball team, known, appropriately enough, as the Hilltoppers, who played on a diamond in the center of the campus visible in aerial photos of the hospital; any of the eight ornate lanterns that graced the grounds; toys made by the veterans who lived and were cared for at the facility; copies of the different newspapers printed at the site, including the first one, the Summit Observer; and more.

Collectively, these requested items speak to how the VA hospital was — and still is — more than a cluster of buildings at the top of a hill; it was and is a community.

The oval at the VA complex

The oval at the VA complex has seen a good deal of change over the years. Current initiatives involve bringing more specialty care facilities to that cluster of buildings, bringing additional convenience to veterans.

“It was like a town or a city,” said Tatro, noting that the original campus was nearly three times as large as it is now, and many administrators not only worked there but lived there as well. “There was a pig farm, veterans grew their own food, there were minstrel shows, a marching band, a radio station … it really was a community.

“In that era, everyone had a baseball team, and we played all those teams,” he said, noting that the squad was comprised of employees. “The silk mill (in Northampton) had one, other companies had them; I’ve found hundreds of articles about the baseball team.”

This ‘community’ look and feel has prevailed, by and large, since the facility opened to considerable fanfare that May day in 1924. Calvin Coolidge, who by then was president (Harding died in office in 1923) was not in attendance, but many luminaries were, including Gen. Frank Hines, director of the U.S. Veterans Bureau.

He set the tone for the decades to come with comments recorded by the Daily Hampshire Gazette and found during one of Gordon’s countless trips to Forbes Library on the campus of Smith College. “President Coolidge has well stated that there is no duty imposed upon us of greater importance than prompt and adequate care of our disabled. And every reasonable effort will be made in that direction. I consider it the duty of those in charge of the veterans’ bureau hospitals to bring about a management and an administration of professional ability in such a manner as to recover many of those whose care is entrusted to them.”

“It was like a town or a city. There was a pig farm, veterans grew their own food, there were minstrel shows, a marching band, a radio station … it really was a community.”

The facility was one of 19 built in the years after World War I to care for the veterans injured, physically or mentally, by that conflict, said Gordon, adding that the need for such hospitals was acute.

“There was a drive in Congress to get the veterans returning from World War I off the streets,” he said. “They were literally hanging around; they had no place else to go. Public health-service hospitals couldn’t handle it, and the Bureau of War Risk Insurance couldn’t handle the cost, and I guess Congress just got pushed to the point where it had to do something.”

That ‘something’ was the Langley bill — actually, there were two Langley bills — that appropriated funds to build hospitals across the country and absorb the public health-service hospitals into the Veterans Bureau Assoc.

The site in Leeds was one of many considered for a facility to serve this region, including a tissue-making mill in Becket, said Tatro, but, as he mentioned, the birthplace of the sitting vice president ultimately played a large role in where the steam shovels were sent. And those shovels eventually took roughly 12 feet off the top of the top of the hill and pushed it over the side, he told BusinessWest.

As noted earlier, the facility specialized in treating veterans suffering from tuberculosis and mental disorders, especially shell shock, or what is now known as post-traumatic stress disorder (PTSD). In the early years, there were 300 to 500 veterans essentially living in the wards of the hospital, with those numbers climbing to well over 1,000 just after World War II, said Tatro.

Gordon Tatro, the unofficial historian at the VA hospital

Gordon Tatro, the unofficial historian at the VA hospital, says the facility is not merely a collection of buildings on a hill, but a community.

With tuberculosis patients, those providing care tried to keep their patients active and moving with a range of sports and games ranging from bowling to swimming to fishing in ponds stocked by a local sportsman’s club, or so Tatro has learned through his research.

As for those with mental-health disorders, Tatro said, in the decades just after the hospital was built, little was known about how to treat those with conditions such as shell shock, depression, and schizophrenia, and thus there was research, experimentation, and learning.

This added up to what would have to be considered, in retrospect, one of the darker periods in the facility’s history, when pre-frontal lobotomies and electric-shock therapy was used to help treat veterans, a practice that was halted in the late ’40s or early ’50s, he said, adding that this is one period he is still researching.

Battle Tested

Over the past several decades, there has been a slow and ongoing shift from inpatient care to outpatient care, said McMahon, who, in his role as associate director, is chief of all operations. He added that there are still inpatient wards at the hospital, and it retains its role as the primary regional provider of mental-health services for veterans.

But there is now a much broader array of services provided at the facility, and for a constituency that includes a few World War II and Korean War veterans, but is now dominated by Vietnam-era vets and those who served in both Gulf wars.

Overall, more than 28,000 individuals receive care through the system, which, as noted, includes both Central and Western Mass. and eight clinics across that broad area. The system measures ‘encounters’ — individual visits to a clinic — and there were more than 350,000 encounters last year.

The reasons for such visits varied, but collectively they speak to how the hospital in Leeds has evolved over the years while remaining true to its original mission, said McMahon.

“We haven’t really downshifted in our inpatient mental health — that’s an area of strength for the VA, and we continue to invest in that area,” he explained. “But in geriatrics, we’re looking to expand our nursing-home footprint, and hopefully double the size of those facilities by the time the 100th comes around — we have 30 beds now, and we’re looking to add maybe 30 more.”

McMahon, an Air Force veteran, said he’s been with the VA hospital for more than seven years now after a stint at Northampton-based defense contractor Kollmorgen. He saw it is a chance to take his career in a different, more meaningful direction.

“To get over into this area and serve the veterans … it’s a job that has a mission behind it,” he told BusinessWest. “It’s more than a paycheck.”

That mission has always been to provide quality care to those who have served, and today, as noted, the mission is evolving. So is the campus itself, he said, adding that ongoing work is aimed at maximizing resources and modernizing facilities, but also preserving the original look of the campus.

Current projects include renovation of what’s known as Building 9, vacant for roughly 15 years, into a new inpatient PTSD facility, with those services being moved from Building 8, an initiative started more than two years ago and now nearing its conclusion.

The new facility will be larger and will enable the VA hospital to extend PTSD care to women through the creation of a dedicated ward for that constituency.

Meanwhile, another ongoing project involves renovation of a portion of Building 4. That initiative includes creation of a new specialty-care floor, a $6 million project that will include optometry clinics, podiatry services, cardiology, and more.

Set to move off the drawing board is another major initiative, a $15 million project to renovate long-vacant Building 20 and move a host of administrative offices into that facility, leaving essentially the entire ‘Hill’ complex for patient care and mental-health services.

“We’re going to get HR, engineering, and other administrative offices down to Building 20 and expand our mental-health facilities around the oval,” McMahon said, referring to the cluster of buildings in the center of the campus. “There’s $40 million in construction going on at present, and by the end the this year, we expect that number to be closer to $60 million.

“There’s a lot of construction going on right now,” he went on. “But things will look good for the 100th.”

That includes the planned museum. The search goes on for items to be displayed in that facility, said Tatro, adding that he and others are working to assemble a collection that will tell the whole story of this remarkable medical facility that became a community.

Branches of Service

Tatro told BusinessWest he’s been doing extensive research on the history of the Hill since he retired several years ago. He’s put together thick binders of photographs and newspaper clippings — there’s one with stories just from the Gazette that’s half a foot thick — as well as some smaller booklets on individual subjects and personalities.

Including one Cedric (Sandy) Bevis.

There’s a memorial stone erected to him in what’s known as Overlook Park, created with the help of that 12 feet of earth scraped off the top of the hill. Tatro found it while out on one of his many walks over the grounds, and commenced trying to find out who Bevis was (he died in 1981) and why there was a stone erected in his honor.

But no one seemed to know.

So Tatro commenced digging and found out that Bevis was a Marine officer who served in Vietnam as a helicopter pilot. He had been shot down more than once but survived. After attaining the rank of lieutenant colonel, he left the service in June 1971, married, and settled in the Florence area. As a Marine Reservist, he got involved with a Vietnam veterans organization called ComVets (short for Combat Veterans) at the VA Hospital and was elected its first president.

“He was honored for his impact on other Marines who were part of ComVets, and they initiated and obtained a plaque for him,” said Tatro, adding that the saga of Sandy Bevis is one of thousands of individual stories written over the past 95 years. And those at the VA facility are going about the process of writing thousands more.

The last line on Bevis’ plaque reads, “He served when called.” So did all those all others who have come to the Hill since the gates opened in 1924. That’s why it was built, and that’s why it’s readying itself for a second century of service.

George O’Brien can be reached at [email protected]

Opinion

Editorial

They called the event ‘The New Wave’ — and that’s an appropriate name for the annual update on Springfield’s business and civic projects.

Staged by the city in partnership with the Springfield Regional Chamber, this annual late-winter event, the latest installment of which was staged recently at the Basketball Hall of Fame, has had several names over the years, most of them rail-oriented — to coincide with the long-awaited revitalization of Union Station and also to provide plays on words such as the city being on the proverbial ‘right track.’

Most just call this the ‘update meeting,’ and they’ve been staged for maybe six or seven years now. That timeline coincides with Kevin Kennedy’s arrival as the city’s chief Economic Development officer and his more aggressive approach to telling the city’s story. It’s also a stretch when there has been a much better story to tell.

Which brings us back to the title of this year’s presentation. What’s been happening in Springfield over the past several years can truly be described as a wave — a $4.19 billion wave that is gathering momentum, and riders, as it moves.

That number conveys the dollar value of business and civic projects since that fateful day in 2011 when a tornado roared through the city. It’s an impressive number that, of course, includes MGM Springfield (almost a quarter of the total), CRRC, and several other nine- and eight-digit projects. But it also includes dozens, if not hundreds, of seven-, six-, and even five-digit projects that all add up — to a wave of positive energy.

“What’s been happening in Springfield over the past several years can truly be described as a wave — a $4.19 billion wave that is gathering momentum, and riders, as it moves.”

And while that number is impressive, perhaps the more meaningful one is $400.4 million. That’s the dollar amount for projects announced since the last of these update meetings, a number that reflects everything from Big Y’s $42 million distribution expansion to MassMutual’s $50 million in investments in Springfield; from the new $14 million Educare facility to the $14 million headquarters for Way Finders taking shape on the site on the old Peter Pan bus station; from the planned renovation of the Paramount ($41 million) to the soon-to-be-announced (we hope) plans to renovate the long-vacant Elm Street block. And we’re pretty sure it doesn’t include a host of cannabis-related businesses now in the talking stages and a planned hotel on the site of the old York Street Jail.

This is what happens when a city gathers momentum and the attention of the development community. People want to be part of what’s happening. People want to ride the wave.

It’s a refreshing change from a dozen years ago when people were talking about the lights going out in this city with doubts about when and if they would go back on.

They have gone back on — and in a big way. And there should be even more evidence of this at the next update meeting.

Education

The Face of a Changing Landscape

Hampshire College President Miriam Nelson

Hampshire College President Miriam Nelson

As high-school graduating classes continue to get smaller and the competition for those intensifies, many smaller independent colleges are finding themselves fighting for their very survival. One of them is Hampshire College in Amherst, which, because of its unique mission, alternative style, and famous alums (including Ken Burns), has in many ways become the face of a growing crisis.

Miriam Nelson says she became a candidate to become the seventh president of Hampshire College — and accepted the job when it was offered to her last April — with her eyes wide open, fully aware of the challenges facing that Amherst-based institution and others like it — not that there are many quite like Hampshire.

Then she clarified those comments a little. She said she knew the school was struggling with enrollment and therefore facing financial challenges — again, as many smaller independent schools were and still are. But she didn’t know just how bad things were going to get — and how soon.

She became aware through a phone call on May 2 from the man she would succeed as president of the school, Jonathan Lash.

“He let me know that our target number for enrollment this year was significantly lower than what was expected; I think he knew, and I knew, at that time that my job this year was going to be different than what I’d planned,” she recalled, with a discernable amount of understatement in her voice.

Indeed, with that phone call — and the ensuing fight for its very survival — Hampshire became, in many ways, the face of a changing landscape in higher education, at least in the Northeast.

That’s partly because of the school’s unique mission, alternative style, and notable alums such as documentary filmmaker Ken Burns. But also because of heavy media coverage — the New York Times visited the campus earlier this month, one of many outlets to make the trip to South Amherst — and the fact that the school is really the first to carry on such a fight in an open, transparent way.

In some ways, Hampshire is unique; again, it has a high profile, and it has had some national and even international news-making controversies in recent years, including a decision by school leaders to take down the American flag on campus shortly after the 2016 election, while students and faculty members at the college discussed and confronted “deeply held beliefs about what the flag represents to the members of our campus community,” a move that led veterans’ groups to protest, some Hampshire students to transfer out, and prospective students to look elsewhere.

But in most respects, Hampshire is typical of the schools now facing an uncertain future, said Barbara Brittingham, president of the New England Commission of Higher Education (NECHE), adding that those fitting the profile are smaller independent schools with high price tags (tuition, room, and board at Hampshire is $65,000), comparatively small endowments, and student bodies made up largely, if not exclusively, of recent high-school graduates.

That’s because high-school graduating classes have been getting smaller over the past several years, and the trend will only continue and even worsen, said Brittingham, citing a number of recent demographic reports.

Meanwhile, all schools are confronting an environment where there is rising concern about student debt and an increased focus on career-oriented degrees, another extreme challenge at Hampshire, where traditional majors do not exist.

“He let me know that our target number for enrollment this year was significantly lower than what was expected; I think he knew, and I knew, at that time that my job this year was going to be different than what I’d planned.”

None of these changes to the landscape came about suddenly or without warning, said Brittingham, noting that the storm clouds could be seen on the horizon years ago. Proactive schools have taken a variety of steps, from a greater emphasis on student success to hiring consultants to help with recruiting and enrollment management.

But for some, including several schools in New England, continued independence and survival in their original state was simply not possible. Some have closed — perhaps the most notable being Mount Ida College in Newton, which shut down abruptly two months before commencement last spring — while others have entered into partnerships, a loose term that can have a number of meanings.

In some cases, it has meant an effective merger, as has been the case with Wheelock College and Boston University and also the Boston Conservatory and the Berklee College of Music, but in others, it was much more of a real-estate acquisition, as it was with Mount Ida, bought by UMass Amherst.

What lies ahead for Hampshire College is not known, and skepticism abounds, especially after the school made the hard decision not to admit a full class for the fall of 2019. But Nelson remains optimistic.

An aerial photo of the Hampshire College campus

An aerial photo of the Hampshire College campus, which has been in the national media spotlight since it was announced that the school was looking to forge a partnership with another school in order to continue operations.

“Hampshire has always been innovative, and we’re going to do this the ‘Hampshire way,’” she said during an interview in the president’s off-campus residence because her office on the campus was occupied by protesting students. “We’re thinking about our future and making sure that we’re as innovative as we were founded to be. We need to make sure that our financial model matches our educational model.”

For this issue and its focus on education, BusinessWest talked with Nelson and Brittingham about the situation at Hampshire and the changing environment in higher education, and how the school in South Amherst has become the face of an ongoing problem.

New-school Thinking

Those looking for signs indicating just how serious the situation is getting within the higher-education universe saw another one earlier this month when Massachusetts Gov. Charlie Baker filed legislation to strengthen the state’s ability to monitor the financial health of private colleges.

“Our legislation will strengthen this crucial component of our economy, but most importantly, it will help protect students and their families from an abrupt closure that could significantly impact their lives,” Baker said in a statement that was a clear reference to the Mount Ida fiasco.

The bill applies to any college in Massachusetts that “has any known liabilities or risks which may result in imminent closure of the institution or jeopardize the institution’s ability to fulfill its obligations to current and admitted students.”

And that’s a constituency that could get larger in the years and decades to come, said Brittingham, adding that demographic trends, as she noted, certainly do not bode well for small, independent schools populated by recent high-school graduates.

She cited research conducted by Nathan Grawe, author of Demographics and the Demand for Higher Education, which shows that, in the wake of the Great Recession that started roughly 11 years ago, many families made a conscious decision to have fewer children, which means the high-school graduating classes in the middle and end of the next decade will be smaller.

“Things are going to get worse around 2026,” she said. “The decline that is there now will only get more dramatic, especially in New England.”

As noted earlier, Nelson understood the landscape in higher education was changing when she decided to pursue a college presidency, and eventually the one at Hampshire, after a lengthy stint at Tufts and then at the University of New Hampshire as director of its Sustainability Institute.

She told BusinessWest that Hampshire offered the setting — and the challenge — she was looking for.

“Hampshire was the one where I thought there was the most opportunity, and the school that was most aligned with more core values and my interests,” she explained, adding that she was recruited by Lash for the post. “This school has always been inquiry-based, and I always like to start with a question mark. To be at Hampshire means you have to have imagination and you have to be able to handle ambiguity when you have an uncertain future; that’s one of the hallmarks here at Hampshire.”

Imagination is just one of the qualities that will be needed to help secure a solid future for the school, she acknowledged, adding that, while the current situation would be considered an extreme, the college has been operating in challenging fiscal conditions almost from the day it opened in 1970 — and even before that.

“We started out under-resourced, and we’ve had different moments during almost every president’s tenure where there were serious concerns about whether the college could continue,” she said. “We’ve always been lean, but we’ve managed.”

Barbara Brittingham

Barbara Brittingham

“Things are going to get worse around 2026. The decline that is there now will only get more dramatic, especially in New England.”

However, this relatively thin ice that the college has operated on became even thinner with the changing environment over the past several years, a climate Nelson put in its proper perspective.

“Higher education is witnessing one of the most disruptive times in history, with decreasing demographics, increased competition for lower-priced educational offerings, and families demanding return on investment in a college education in a short period of time,” she told BusinessWest. “There’s a lot of factors involved with this; it is a crisis point.”

A crisis that has forced the college to reach several difficult decisions, ranging from layoffs — several, effective April 19, were announced last month involving employees in the Admissions and Advancement offices — to the size and nature of the incoming class.

Indeed, due to the school’s precarious financial situation — and perhaps in anticipation of the governor’s press for greater safeguards against another Mount Ida-like closing, Hampshire has decided to admit only those students who accepted the school’s offer to enroll via early admission and those who accepted Hampshire’s offer to enroll last year but chose to take a gap year and matriculate in the fall of 2019.

Nelson explained why, again, in her most recent update to the Hampshire community, posted on the school’s website, writing that “our projected deficit is so great as we look out over the next few years, we couldn’t ethically admit a full class because we weren’t confident we could teach them through to graduation. Not only would we leave those students stranded — without the potential for the undergraduate degree they were promised when they accepted Hampshire — we would also be at risk of going on probation with our accreditors.”

Hampshire College is just one of many smaller independent schools

Hampshire College is just one of many smaller independent schools challenged by shrinking high-school graduating classes and escalating competition for those students.

While reaching those decisions, leaders at the college have also been working toward a workable solution, a partnership of some kind that will enable the school to maintain its mission and character.

Ongoing work to reach that goal has been rewarding on some levels, but quite difficult on all others because of the very public nature of this exercise, said Nelson, adding that her first eight months on the job have obviously been challenging personally.

She said the campus community never really got to know her before she was essentially forced into crisis management.

And now, the already-tenuous situation has been compounded by negativism, criticism (Nelson has reportedly been threatened with a vote of no confidence from the faculty), and rumors.

“There’s a lot of chaos and false narratives out there,” she explained. “So I’ve been working really hard both in print and in many assemblies and meetings to get accurate information out. This is a world with lots of false narratives and conspiracy theories; we heard another one yesterday — they’re really creative and interesting. I don’t know how people think them up.”

Textbook Case?

As she talked about the ongoing process of finding a partnership and some kind of future for Hampshire College, Nelson said she’s received a number of phone calls offering suggestions, support, and forms of encouragement as she goes about her work in a very public way.

One such call was from a representative of the Mellon Foundation.

“He said he’s never seen a college do this in a transparent way like we are,” she said. “He’s right, and when you’re doing it in real time, and transparently, it’s going to be clunky; it’s not like you’ve got every detail worked out and figured out right at the very beginning. We’re doing the figuring out in a public way and engaging with the community and our alums and the broader community and the higher-ed community as we do this.

“It’s a very different way to do it, and no one has ever done it; it is a very Hampshire way,” she went on. “But that makes it really hard, and I can see why every other president who has been in this place has not done this in an open way. I understand it.”

Miriam Nelson

Miriam Nelson says Hampshire College is determining the next stage in its history in real time, which means the process will be “clunky.”

Elaborating, she said there are no textbooks that show schools and their leaders how to navigate a situation like this, and thus she’s relying heavily on her board (in the past, it met every quarter; now it meets every week), the faculty, students, and other college presidents as she goes about trying to find a workable solution.

And there are some to be found, said Brittingham, adding that several effective partnerships have been forged in recent years that have enabled both private and public schools to remain open.

Perhaps the most noted recent example is Wheelock and Boston University, although it came about before matters reached a crisis level.

“Wheelock looked ahead and felt that, while they were OK at that moment, given the trends, given their resources, and given their mission, over time, they were going to be increasingly challenged,” she explained. “So they decided that sooner, rather than later, they should look for a partner, which turned out to be Boston University, which Wheelock essentially merged into.

“That’s seen as a good arrangement, it was handled well, and they were able to preserve the name of the founder in the Wheelock College of Education and Human Development at Boston University,” she went on. “They were able to transition a large number of faculty and staff to Boston University, it was geographically close … it’s been a smooth transition.”

Another partnership that fits that description is the one between two small public colleges in Vermont — Johnson State College and Lyndon State College.

“They had compatible missions — one of them was more liberal-arts-oriented, and the other was more focused on career programs — so they merged and became Northern Vermont University,” she said, adding that the merger allows them to share central services and thus gain efficiencies in overall administration.

Whether Hampshire can find such an effective working arrangement remains to be seen, but Nelson takes a positive, yet realistic outlook.

“I continue to be optimistic because Hampshire is an exceptional place with a great reputation,” she said. “But it’s not easy facing layoffs and things like that. But I believe this year, 2019, will be the toughest year, and then things will get better.”

Charting a New Course

Time will tell whether this projection comes to pass.

The decision not to admit a full class for the fall of 2019 is seen by some as a perhaps fateful step, one that will make it that much harder to put the college on firmer financial ground moving forward.

But Nelson, as noted, is optimistic that the ‘Hampshire way’ will yield what could become a model for other schools to follow in the years and decades to come, as the higher-education landscape continues to evolve.

George O’Brien can be reached at [email protected]

Community Spotlight

Community Spotlight

Diana Schindler

Diana Schindler says it’s key for Deerfield to balance the town’s rural character with needed economic growth.

Deerfield boasts numerous draws for businesses looking to relocate, Diana Schindler says, from its reasonable property-tax rate to its proximity to Interstate 91, Route 116, and Routes 5 and 10.

But there’s also been some pushback against some of those businesses, which reared its head when residents recently spoke out against a proposed Dollar General store in town. The Planning Board listened and turned down the project, said Schindler, Deerfield’s interim town administrator.

“There’s been a feeling in the community that they want that at arm’s length — that big-box retail development, drive-thrus, things they don’t feel are part of the culture of old Deerfield. It’s meaningful to them,” Schindler told BusinessWest.

“On the flip side, it creates more of a burden on the residential tax base,” she went on, noting that more than 80% of the town’s tax base is residential. “There’s a cost to the citizens in their tax rate and the sustainability of that tax rate. Deerfield has always readily paid for the level of service its citizenry wants and expects, but at the expense of not doing some major projects.”

For instance, the town is looking at a $1 million cost to replace a tank at the South Deerfield Wastewater Treatment Plant, which is only the tip of the iceberg when it comes to needed work at the facility over the next decade or two. Then there are plans to expand the Tilton Library and develop a shared senior center with surrounding communities.

“Seniors are asking for that. But all this adds up to millions of dollars, and you have the pressure of limiting development — or, rather, wanting development that will fit into the culture, which does limit it to some capacity,” Schindler said. “Less than 20% of the tax base is commercial/industrial, which is not a lot considering the viability of the property we have along 5/10 and a couple other areas. It’s going to become a question for the citizenry — is it sustainable?”

She’s one of many in Deerfield who believe economic development — in whatever form residents may want — is critical to the future of a town known for its tourist draws, including Yankee Candle’s flagship store, Mount Sugarloaf, Historic Deerfield, and Magic Wings, but needs to diversify and broaden its commercial portfolio.

“At first, they wanted to hide it, put it on the outskirts of town, but now they want it close to downtown. And that’s where it should be — take it out of the shadows, take it away from the edge of town where people can just pop in and leave. Bring them in and use it for economic development.”

“The ideal would be to get everybody together and integrate it all. We’re spread out geographically, and there’s a dichotomy between Old Deerfield and South Deerfield. We’re working toward making sure the town is the town, and everybody recognizes that if the town does well and comes together, then all of the components, all of our events, could do better.”

A veteran of the Franklin Regional Council of Governments and the Hampshire Council of Governments, Schindler has some regional government experience, and she believes there’s value in taking a regional view of economic development. But she’s more concerned with Deerfield’s residents, agencies, and organizations working together to forge a common vision for community development.

“If we could come together,” she said, “especially as we come to our 350th-anniversary celebration, we could build energy off of each other.”

Forging a Path

That celebration rolls around in 2023, which should be enough time, Schindler said, to see some real development progress in town, particularly in the Elm Street corridor, the main commercial area in South Deerfield.

Town leaders know that to attract new businesses — in hospitality and other sectors as well — they need to make the downtown area more inviting and pedestrian-friendly, and they’re eyeing a host of potential improvements in the Elm Street center, which may include work on sidewalks, lights, and storefronts.

For a year before taking on her current role last month — one she is interested in pursuing on a permanent basis — Schindler was a special projects consultant in town, and one of the big projects she embraced right away was Complete Streets, mostly geared toward the South Deerfield center.

South Deerfield center

Town leaders see plenty of potential in the South Deerfield center corridor.

“We’re in the process of putting that plan together. We want to create more walkability, more accessibility, and that includes for folks in wheelchairs, people with children, people of all abilities,” she said. “We’re also looking at ways to make South Deerfield’s center more aesthetically pleasing — light it, put in streetscapes, put in wayfinding, finish the municipal parking lot we have down there; all that is being discussed as part of the plan. We want it to stay a viable downtown.”

The area is not particularly expansive, she pointed out, spanning just a few blocks, but in some ways, that presents a more enticing opportunity, by ensuring that development and improvement efforts are tightly focused. There’s some land-use complexity as well, as the Massachusetts Department of Transportation owns a small part of the corridor, and the state owns Conway Street, home to Town Hall.

“But that’s an opportunity,” she said, “because the state is also excited about Complete Streets, and we could see a wonderful economic center down here, which I’m sure the state would support in a variety of different ways.”

The downtown has seen some business change recently, with longtime restaurant Jerry’s Place closing last year, and a café called Leo’s Table setting up shop in the location, with proprietor Jennifer Howard specializing in made-from-scratch breakfast and lunch fare. The building itself — which is also home to Ciesluk’s Market, Giving Circle Thrift Shop, the Tavern, and a Subway sandwich location, as well as 19 apartments on the second floor, has new owners, Jason Kicza and Justin Killeen, who plan to touch up the property this spring.

“I would consider that the anchor building on that side,” Schindler said, “and it’s doing great.”

Cumberland Farms’ move from South Deerfield’s center to the main road — specifically, the corner of Elm Street and Routes 5 and 10 — may not have been as great for the downtown’s prospects.

Deerfield at a Glance

Year Incorporated: 1677
Population: 5,400
Area: 33.4 square miles
County: Franklin
Residential and commercial Tax Rate: $16.34 (Deerfield), $18.14 (South Deerfield)
Median Household Income: $74,853
Median Family Income: $83,859
Type of Government: Open Town Meeting
Largest Employers: Yankee Candle Co., Pelican Products Inc.
* Latest information available

“They have a bigger business down on the corner, but it’s not necessarily a draw into the center; now people can just pop into Cumby’s for gas and keep going,” she said. “So we are looking at ways to basically create more stability in the center of South Deerfield by doing a variety of things. Obviously, part of that is keeping businesses and attracting more businesses.”

These days, the corridor can be oddly empty at certain times of the day, she noted, but well-trafficked during morning and evening rush hours. The goal, she told BusinessWest, is to turn it into a pedestrian-friendly center at all hours, rather than a thruway.

The Complete Streets plan will be a big part of that. By the time the 350th rolls around, she’d like to see significant physical and infrastructure improvements to make the downtown more of a destination. “The sidewalks will look different, maybe more green space, and hopefully we’ll see more people down there.”

High Times

Like many area communities, Deerfield has embraced the burgeoning cannabis industry in Massachusetts, recently approving two site plans, one for a cultivation facility at Pioneer Gardens on Mill Village Road, and the other for a dispensary run by Harvest Inc. on State Road.

“The culture has changed,” Schindler said, noting that, when communities were first exploring the economic possibilities of marijuana businesses, many Deerfield residents — most of them older — were staunchly opposed. But that opposition has died down to a large degree in many towns, to the point where communities might begin to locate such businesses in more central areas.

“At first, they wanted to hide it, put it on the outskirts of town, but now they want it close to downtown. And that’s where it should be — take it out of the shadows, take it away from the edge of town where people can just pop in and leave. Bring them in and use it for economic development.”

Meanwhile, Schindler and other Deerfield leaders will continue to think outside the box — even if big boxes aren’t in the cards — by examining where pockets of land already devoted to commercial and industrial businesses might have some infill potential, and continue to take pressure off the residential tax base.

“The thing I think is so tremendous about Deerfield is the huge opportunity it offers,” she said. “It’s wide open, and it’s got resources — financial resources, natural resources, culture, art, access to main roads. I get excited about it.”

Joseph Bednar can be reached at [email protected]

Franklin County

Come as You Are

Jeremy Goldsher

Jeremy Goldsher says Greenspace CoWork melds modern amenities with a distinctly Greenfield vibe.

Co-working spaces — hives of business where members share office space — have taken root in many Western Mass. communities over the past several years, for a number of reasons, from the efficiency of sharing resources to opportunities to network and be inspired by other professionals. In the past year and a half, two have cropped up a block apart in downtown Greenfield, with different types of clientele but the same goal: to help enterprises develop and grow, and have fun doing it.

The way people work has changed dramatically since the last century, Jeremy Goldsher says — and so has where people work.

“There are so many intelligent people doing incredible things here, and they don’t feel like they have to go to Boston or New York or Hartford or wherever to flourish,” said Goldsher, who launched Greenspace CoWork about 18 months ago with business partner Jeff Sauser. “No, you don’t have to do that anymore. You can do it from locations all over the place.”

But why not just work from home, as so many companies encourage their employees to do? To Goldsher — and others who believe in the value of co-working spaces — it’s about culture, energy, and especially connection.

“In the great rush to connect people with technology, we’ve forgotten one of the most important things that connects people, and that’s human interaction,” he told BusinessWest. “I think we get a lot of really brilliant people who move out here to get away from the cities and raise families, but there’s not a lot of opportunities to interact, congregate, and meet their neighbors.”

That’s why more people are taking advantage of the co-work model. In some cases, he said, they’ve moved to Greenfield specifically because co-working was an option.

“In the great rush to connect people with technology, we’ve forgotten one of the most important things that connects people, and that’s human interaction.”

“We offer the same amenities you’d get in New York or Boston. But you can do it in a rural setting where you can leave work, go down to the river, swim, come back, jump back on your computer, and Skype with someone in Dubai. We have people here whose companies are spread out all over the country or all over the world, yet they can congregate in the kitchenette, talk over coffee, talk about each other’s kids, and maybe grab a beer after work. It’s just wonderful to see these people enrich their own lives.”

A block away in downtown Greenfield, Pat King, executive director of Another Castle, told BusinessWest that he and Paul Hake, CEO of HitPoint Studios, opened their co-working space, which caters to video-game developers and designers, a little over a year ago after the pair recognized its potential.

Pat King says Another Castle

Pat King says Another Castle helps bring together the region’s large and far-flung game-design community through a number of programs.

King worked with Hake for many years, both with HitPoint and its precedessor, Paul Hake Productions, before striking out on his own about four years ago. During that time, he started a group called Pioneer Valley Game Developers, a networking community that now boasts about 300 members, many of whom gather for monthly meetups and events.

King started talking with Hake about the potential of a co-working space specifically geared for this crowd, especially considering that many are small and solo outfits that could benefit from the networking and shared resources Another Castle offers.

“About two years ago, I realized we have such a vibrant community, and a close community that’s really active and wants to get to know each other, so it made sense to look for a space,” King explained. “We’d looked at other models in other cities that have done similar co-working spaces for video-game developers. We had enough people that expressed interest, and thankfully Paul was also interested in moving to a new location and wanted to go in with me on a co-working space for game developers.”

Michael Crigler found, in Greenspace CoWork, an ideal spot for his digital marketing agency, Bueno Social.

Michael Crigler found, in Greenspace CoWork, an ideal spot for his digital marketing agency, Bueno Social.

With just four members now — HitPoint is the anchor tenant, with about 12 employees — Another Castle has plenty of room to grow, despite the specific challenges of this niche-specific model (more on that later). But King, like Goldsher, is excited about the way the co-working environment encourages professionals to come together in the heart of Greenfield, rather than working alone.

Back to Life

Four years ago, Goldsher’s family bought the four-story building on the corner of Main Street and Court Square out of bankruptcy and rebranded it the Hawks & Reed building, after a former clothing store on Main Street. They have since brought new life — and many more events — to the arts and music space on the first floor, while Goldsher and Sauser worked to develop Greenspace CoWork on the upper floors.

The two met at a Franklin County Community Development Corp. event and were soon talking about the co-work concept, which Goldsher had seen flourishing while living in New York City.

“I was seeing co-working really starting to take off there, and it was something I wanted to see here. This is the wave of the future in workspaces for my generation, to address the modern needs of workers wherever they are,” said Goldsher, noting that the space has been designed with a Franklin County aesthetic in mind, with original wood floors, reclaimed materials, and greenery. “We didn’t want to throw a bunch of stuff into a space and say ‘done.’ It’s not overproduced, and it reflects Greenfield.”

His biggest challenge right now is building out more space in a building that could eventually house about 150 workers — although, like all co-work spaces, they’re typically not there all at once. About 30 individuals and companies call Greenspace home right now. Open 24/7, the facility has two secured entrances, and one of its conference rooms has access directly from the street without having to walk through the rest of the co-working space, which appeals to lawyers who meet with clients there.

Michael Crigler, who heads up digital marketing agency Bueno Social, is one of the original Greenspace clients, and is currently working with Goldsher to create a new logo and branding and redo its website.

“We had our own office down the street,” Crigler said. “It was nice, but my business partner and I were on the road a lot, meeting new clients, and we have a pretty big remote workforce; employees can work from anywhere. When just one or two people were in that big office, it felt empty, and didn’t feel like there was a lot going on, and we wanted to be more part of a community, where we can collaborate with people.”

When he heard about Greenspace, he was immediately intrigued.

“That week, I was like, ‘we’re going to get rid of our office and move in here.’ So far, our employees love it,” he noted. “I’ve never felt a sense of ease like I feel working here. Jeremy’s vision, and the way he’s built out the space, are warm and inviting, and the people it attracts are very cool. I’m really excited about the next few years in Greenfield.”

“About two years ago, I realized we have such a vibrant community, and a close community that’s really active and wants to get to know each other, so it made sense to look for a space.”

Members are attracted to co-working for a number of reasons, Goldsher said, among them lower prices than traditional office rent, flexible leases, and shared resources ranging from a printer, projector, conference rooms, and wi-fi to a kitchen with free tea and coffee.

Members range from stay-at-home fathers who show up in the wee hours to get some work done in a professional setting to Australis Aquaculture, an international fish-farming operation headquartered in Vietnam. When its fish farm in Turners Falls was shuttered and the farming operations consolidated overseas, the company needed a place to house eight employees who focus on sales and distribution to large food retailers in the U.S.

“I think it’s a great concept,” said Jackie Galvis, an administrative, financial, and human-resources assistant with Australis. “And it’s cool because this is a historic building.”

Goldsher said it was beyond his expectations to have a company of that size as a member, but at the same time, it makes sense.

“They were downsizing their space but wanted to upgrade in the amenities and the culture,” he noted. “We’re just lucky to have people from the community believe in what we’re building here and invest in our dream. You hear these stories about the synergy that happens in a co-working space, but it’s actually happening.”

Game On

It’s happening at Another Castle as well, though perhaps at a different pace. Besides the 10 HitPoint staffers who work there, Vermont Digital Arts utilizes the space, while the rest of the current members include a 3D artist, a software engineer, and an electrical engineer.

Greenspace CoWork’s private, soundproof phone booths

Greenspace CoWork’s private, soundproof phone booths were designed and built in house.

“It’s a slightly different beast than a general co-working space,” King said, noting that only about half the game developers and designers in the region are making money in this field, making it difficult to afford even the reasonable rates co-work spaces charge.

“I’ve seen numerous success stories of people who have been able to get work through the community, either from HitPoint or word of mouth,” he noted. “So people are definitely interested, but it can be a challenge making pricing work because it’s a hobbyist community. People want to support the space but can’t necessarily join.”

That’s why he and Hake are exploring the possibility of adding incubator space at even lower cost, to attract more startups who might benefit from the synergies, guidance, and networking opportunities available, as well as the 24/7 access and shared resources — not just the wi-fi, conference rooms, and flexible membership plans common to most co-working spaces, but a wide array of cutting-edge computer hardware to be used for testing, playing, or just for being productive.

And the events, too. Another Castle often serves as a community space for events like last month’s Global Game Jam, which drew about 50 participants who designed games for a frenzied 48 hours, producing 15 games by the end of the weekend.

“That was amazing to see a packed space, all people working on different projects,” King said. “We also host monthly educational events and a few workshops here, and we’ve led a couple at GCC and other institutions.”

Greenspace CoWork hosts community meetings as well, Goldsher said, just another way he hopes the venture connects professionals to the city and region around them.

“We want our members to be able to accomplish what they would in a corporate setting, but we also want them to go out into the community and enjoy all the resources and the natural beauty here,” he told BusinessWest, noting that he dreamed of something resembling a co-working environment when he was a kid, even though he had no idea they actually existed, or what they were called.

“This is just a child bringing his dream to life,” he said. “I’ve created a comfortable space that’s open 24/7, and anyone is welcome to join.”

Joseph Bednar can be reached at [email protected]

Features

Complex Equation

Dinesh Patel, left, and Vid Mitta in the soon-to-be-renovated lobby of the Tower Square Hotel.

Dinesh Patel, left, and Vid Mitta in the soon-to-be-renovated lobby of the Tower Square Hotel.

Both the office/retail complex known as Tower Square and the hotel that sits on the property would be considered somewhat risky investments, given their recent history. But the investment group Springfield Hospitality believes otherwise — in both cases. The new ownership group has announced an ambitious plan to get the Marriott flag back on the hotel, and it is confident about gaining a wide range of new tenants on the retail side of the equation.

As they talked about their plans for Tower Square, the downtown Springfield landmark they acquired last year, and the hotel that is a prominent part of the complex, Vid Mitta and Dinesh Patel had to be careful, even cryptic, with some of their comments.

Especially when it came to the long-rumored signing of the YMCA of Greater Springfield as a major new tenant. That deal has not been finalized, said the partners as they talked with BusinessWest following a press conference late last month on their plans for the complex. And when it is, that news will be announced by the Y.

But also when it came to the small park across Main Street from Tower Square. They hinted quietly that this acreage — dubbed the ‘Little Park for a Little While’ after the Steiger’s department store that sat on the site was torn down (yes, that was 24 years ago now) — will likely become the site of another “hospitality-related business,” probably a boutique hotel.

“We really can’t say anything about that at this time; that’s for … later; that will be phase two,” said Mitta, president and CEO of Mitta’s Group and a partner with Patel and also Rohit Patel and Kamlesh Patel of Maine in the Tower Square project.

As for what’s happening now, Mitta and Patel were not at all cryptic or even careful as they talked about Tower Square, the hotel, their plans for both, and their optimism when it comes to achieving progress and profitability at the office/retail complex that has certainly seen better days.

Peter Marks

Peter Marks says a long list of renovations and upgrades must be undertaken to get the Marriott flag back over the hotel, and the new ownership group is committed to making them.

“When we looked at Tower Square as a possible investment, we saw opportunity where perhaps some didn’t,” said Patel, owner of the Hampton Inn on Columbus Avenue in Springfield, a Quality Inn in Chicopee, and other hotels across the region, adding that, while there is a good deal of vacant space in the complex, especially on the retail side, there is a solid foundation on which to build, with two colleges, UMass Amherst and Cambridge College, assuming large footprints in the building.

And there are already some new building blocks in place, including White Lion Brewing, which is constructing a brewery and tasting area in the long-vacant Spaghetti Freddy’s space along Bridge Street.

As for the hotel, the press conference was called to announce that the ownership group is on schedule and on target to get the ‘Marriott’ name back on the façade. It was removed and replaced with ‘Tower Square Hotel’ in the summer of 2017 as the complex’s former owner, MassMutual, was putting the property on the market.

“When we looked at Tower Square as a possible investment, we saw opportunity where perhaps some didn’t.”

To get that brand name back, the owners must complete a comprehensive renovation and upgrade, said Peter Marks, general manager of the hotel, adding that plans have been blueprinted, considerable infrastructure work has already been completed, and the owners are committed to spending “tens of millions of dollars” to return the hotel to prominence and make it a vital cog in the ongoing resurgence in downtown Springfield.

For this issue, BusinessWest talked with Marks and members of the ownership team about Tower Square and its future (or at least the subjects they could talk about at this time) and why they believe this was a solid investment for them, and the city.

New Lease on Life

Mitta acknowledged that, to the casual observer, anyway, the glass at Tower Square probably looks more half-empty (at least) than half-full.

But the total amount of vacant space (perhaps 20% of the complex) is less than most would think, and there has been, as noted, some progress made toward bringing that number down further.

White Lion will make Tower Square its mailing — and brewing — address, he said, adding quickly that a staffing company and AT&T have come on as tenants recently.

And there is that solid foundation of education facilities on which to build, he said, adding that there are a number of different ways the space may be repurposed in the future.

This is what the new ownership group — operating under name Springfield Hospitality Group — saw when it began looking at Tower Square as a potential investment in 2018. The group paid $7 million for the 25-story office tower and attached retail space, parking garages, and the Steiger’s parcel. The hotel, a separate purchase, was acquired for $10.5 million.

“With Tower Square as a prominent landmark in the city’s downtown, we think we can bring all kinds of businesses, not just retail, to this location,” he told BusinessWest. “We think we can transform the mall into different kinds of uses.”

As an example, he said the complex could become an ‘educational hub,’ or a bigger one, given that there are already two institutions with classrooms and other facilities there.

“We’re working with two other local colleges,” he said, adding that he could not disclose their names because the talks were very preliminary. “Meanwhile, we want to bring in some basic amenities such as a nail salon or a massage parlor or banking. Overall, there are many ways we can fill the available spaces, and we have already started implementing them.”

By that, he meant the AT&T store, the new staffing agency, and the fitness center and daycare components of the YMCA’s operation, which, as noted, have not been finalized.

Overall, flexibility will be the watchword moving forward, he said, and while there are certain visions that have developed for what might the Tower Square complex might look like in a year, or five years, the shape it takes will ultimately be determined by the marketplace and the types of opportunities that present themselves.

“With Tower Square as a prominent landmark in the city’s downtown, we think we can bring all kinds of businesses, not just retail, to this location. We think we can transform the mall into different kinds of uses.”

“We didn’t have a full plan for Tower Square, because as a businessman, you have to take what is available and turn it into opportunity,” Mitta noted, adding that the business plan calls for being profitable “from day one,” and more so with each passing quarter and year.

As for the hotel, it was “unflagged” — yes, that’s the industry term — when Marriott presented a long list of needed renovations and upgrades to the previous owner, MassMutual, which decided those expenditures were not worth making.

As with Tower Square itself, the Springfield Hospitality Group saw things differently, said Patel, adding that he and his partners believe the sizable investment — whatever it will be — will ultimately translate into enough room bookings, weddings, meetings, and other events to justify the expense of getting the Marriott name back over the front desk.

Mitta agreed. He said new construction of a Marriott would require an investment of between $200,000 and $300,000 per room, based on where this building project was taking place. Between the acquisition price of the hotel and the cost of the planned renovations and upgrades, the Springfield Hospitality Group is in that ballpark and probably just below.

“And if those new construction projects are going to work, why not renovations at this prestigious landmark?” he asked, before answering that question himself, in the affirmative.

Plans call for what Marks called an ‘inside-out’ concept, where elements of the city are incorporated into the design and décor of the renovated hotel. Specific improvements call for renovations to each room and the addition of one room, a suite, bringing the total to 266, said Marks. Also, the sixth floor, familiar to most area business owners and managers because it’s home to the banquet space and conference rooms, will get a makeover that includes a new fitness center with glass walls overlooking the rooftop garden.

A new, much larger bridal suite will be added, he went on, noting that the lobby will be given a new look as well.

“There are a lot of exciting changes,” he said, adding that the hotel will become part of what’s called the ‘Reimagined Marriott World,’ a comprehensive survey of customers and potential customers to determine what they want in a hotel — and a Marriott.

“The feedback was, ‘we want more than a place to sleep,’” he told BusinessWest. “They said, ‘we want a place where we can connect, relax, entertain, and do all the things we want to do.’”

And this led to the conceptualization of what he called a ‘great room’ in the lobby.

“The entire great room is the one place to be,” he said. “There’s a bar there, you can eat anywhere in that whole great-room area, and technology will allow our staff to deliver unsurpassed hospitality in the market by going out and greeting the customer with tablet in hand and checking them in the lobby.”

Model rooms will be available for viewing this spring, he went on, adding that construction, already underway on infrastructure systems, will move to more visible areas in the coming weeks.

Staying Power

“We’re going to be the number-one, most prestigious hotel in Western Mass.,” said Mitta, adding that the planned renovations and improvements should position the hotel to fully capitalize on the momentum being seen in downtown Springfield.

He noted that the arrival of MGM Springfield, as well as the performances and events it will bring, add up to considerable opportunity for a name-brand hotel located in the heart of downtown.

“Usually, a casino like this has 1,000 rooms, and some have 1,800 or 2,000 rooms,” Mitta explained. “This one has 250 rooms. That’s not enough when you bring events like Stevie Wonder and Cher to your city. This creates opportunities. If we make this hotel business-friendly with a lot of amenities, people will stay downtown.”

That was the thinking behind this large investment, and the partners who made it are confident their investment will soon start paying real dividends.

George O’Brien can be reached at [email protected]

Community Spotlight

Community Spotlight

M.J. Adams says Greenfield’s status as a 4/20-friendly community is one of many forces driving economic development in the city.

M.J. Adams says Greenfield’s status as a 4/20-friendly community is one of many forces driving economic development in the city.

The phrase ‘4/20-friendly’ has been around a while now.

April 20 las long been an international counterculture holiday of sorts, when people gather to celebrate and consume cannabis. In recent years, it was also a day to call for legalization of the drug, and even more recently, as legalization spread, the term has morphed into a form of acceptance and, yes, business-friendliness when it comes to the many types of ventures within this industry.

Greenfield could now be considered 4/20-friendly, said M.J. Adams, the city’s director of Community Development and Economic Development, adding that there is already a medical marijuana dispensary, Patriot Care, located within the community, and it is poised to become a recreational dispensary next month. And there are many other parties expressing interest in establishing different forms of cannabis-related businesses within Franklin County’s largest community.

“Our zoning is pretty flexible, and we have the opportunity to issue eight [cannabis] icenses, and we already have nine entities that are interested in accessing those licenses.”

“We’ve had a lot of interest from people that want to grow and do recreational retail,” said Adams, noting that Greenfield’s efforts to build a cannabis cluster, if you will, are bolstered by its status as one of the 29 communities across the Commonwealth designated as “an area of disproportionate impact,” as defined by the state’s Cannabis Control Commission.

Such communities — Amherst, Springfield, Holyoke, West Springfield, and Pittsfield are among some of the others — have been deemed “disproportionately harmed by marijuana-law enforcement,” according the commission, and therefore, priority review is given to applicants who can meet several criteria involving these areas, including residency.

“We’re quite 4/20-friendly,” she went on, adding that this has become code for communities that are “pretty OK” when it comes to marijuana use. “Our zoning is pretty flexible, and we have the opportunity to issue eight licenses, and we already have nine entities that are interested in accessing those licenses.”

But cannabis and the prospect of more businesses in that intriguing industry is just one of positive forces shaping the picture in this community of 18,000 people.

Diana Szynal says Greenfield’s downtown is an attractive mix of new businesses and stalwarts that have been part of the landscape for decades.

Diana Szynal says Greenfield’s downtown is an attractive mix of new businesses and stalwarts that have been part of the landscape for decades.

Others include the opening of a long-awaited parking garage on the west end of downtown; the arrival of many new restaurants and clubs downtown, punctuated by the emergence of the Hawks & Reed Performing Arts Center as a force for attracting diverse audiences to Greenfield; emerging plans to expand the city’s industrial park amid heightened interest in space for manufacturing and warehouse ventures; some new ventures, including the conversion of a Roadway Inn into a 90-bed Marriott Grand Hotel and plans for UMassFive College Federal Credit Union to build a branch within the city; ongoing redevelopment of the former Lunt Silversmith property; and perhaps some forward progress in efforts to forge a new life for the long-dormant First National Bank building on the stretch known as Bank Row.

Meanwhile, from the big-picture perspective, the broad economic-development strategy for the city involves making the community, and especially its downtown area, more of a destination for many constituencies, including tourists, entrepreneurs and small-business owners, and families.

That’s the assignment for the city, but also for the Franklin County Chamber of Commerce, said its new executive director, Diana Szynal, who takes the reins in somewhat ironic fashion. Indeed, she succeeds Natalie Blais, who was recently sworn in as the state representative for the First Franklin District. Szynal, meanwhile, was the long-time district director for the late Peter Kocut, long-time state representative for the First Hampshire District, and was unsuccessful in her bid to win that seat last fall.

She inherits a chamber that will celebrate its centennial this year, and while a good deal of her time will obviously go toward marking that milestone, another priority will be helping to get the word out on all that Greenfield and Franklin County have to offer.

“One thing we have to do is spread the word about all the things that happen here and some of the opportunities that are here,” she said. “And Franklin County is a place that young people and young professionals just starting out and looking for a place to put down roots should consider; this is the perfect place for that.”

For this, the latest installment in our ongoing Community Spotlight series, BusinessWest takes an in-depth look at Greenfield and the many forms of progress being seen there.

Getting Down to Business

Szynal told BusinessWest that she worked in downtown Greenfield a quarter-century ago, and that moving into the chamber’s office on Main Street is like coming home again.

“I just came from lunch at Taylor’s [Tavern] and was at Wilson’s [department store] recently,” she said, mentioning two mainstays in the downtown for decades and noting that there are many more that fit that category. “Downtown has many of the same businesses it had years ago; it hasn’t lost its charm — it has that same old feeling.”

But there are also many new ventures in the city that are giving it a somewhat new and different feeling as well, she said, especially in the broad realm of hospitality and entertainment.

“There’s Indian food, there’s Thai food, there’s some fabulous Mexican food,” she noted. “So in a way, it has that perfect balance; things you can count on like Wilson’s, combined with new places.”

Building upon this balance and creating an ever-more diverse mix of businesses in the downtown is one of the main strategic initiatives for the city, said both Szynal and Adams, adding that that there are many components to this assignment.

“There are a number of properties that have remained vacant longer than we would have liked them to remain vacant, and one of my major goals for this spring is to get a handle on that and fill some of those spaces.”

They include everything from efforts to bring high-speed broadband service to more neighborhoods within the community — a prerequisite for attracting many types of businesses — to formal and informal efforts to help spread the word about all this city and this region have to offer; from making the most of that “area of disproportionate impact” designation when it comes to cannabis to making the First National Bank building a fitting final piece to the puzzle that has been Bank Row.

Indeed, while significant progress has been made in rehabbing and repurposing the buildings along that stretch across from City Hall — the so-called Abercrombie building, now home to the Franklin County district attorney, being the latest — the former First National Bank remains a stern challenge, said Adams.

So much so that the city applied for, and received, a technical-assistance grant from MassDevelopment that will fund a consultant charged specifically with blueprinting a reuse plan for the structure.

Greenfield at a Glance

Year Incorporated: 1753
Population: 17,456
Area: 21.9 square miles
County: Franklin
Residential Tax Rate: $22.36
Commercial Tax Rate: $22.36
Median Household Income: $33,110
Median Family Income: $46,412
Type of Government: Mayor, City Council
Largest Employers: Baystate Franklin Medical Center, Greenfield Community College, the Sandri Companies
* Latest information available

Built in 1929, the building has been essentially unoccupied for the better part of 40 years, said Adams, adding that the Greenfield Redevelopment Authority took ownership of the property in 2017 with the goal of determining the best reuse option.

“We’re waiting for the consultant that’s been assigned to us to come aboard, and we expect that to happen later this month, and have that individual work through this spring on a potential-reuse study of the building,” she said, adding that she expects this work to be completed by June. “We’re also spending some funding on some engineering to take a look at the building envelope — the structure, the fire-protection systems, and more — and then doing some preliminary cost estimates for getting a clean shell that can be developed.”

The project is important, she said, because the property has a prominent place in the city’s history and a prominent location as well. Its redevelopment could act as a catalyst for other investments and make the city more of a destination.

Speaking of catalysts, the cannabis industry could become one as well, Adams went on, adding that retail operations could help create still more vibrancy in the downtown, and the cultivation businesses could help fill various types of commercial properties, including old mill buildings.

Overall, the goal downtown, and just outside it, is to attract a diverse mix of businesses, said Adams, adding that, while there are have been some new arrivals, there are still many vacant storefronts in the central business district — more than city officials would prefer.

“We did an inventory about two years ago that looked at the properties downtown and especially the ground-floor retail spaces,” she noted. “There are a number of properties that have remained vacant longer than we would have liked them to remain vacant, and one of my major goals for this spring is to get a handle on that and fill some of those spaces.”

As for the chamber, as it celebrates its centennial, it will focus on a number of initiatives, including efforts to support and promote not only Greenfield but the entire county. One key to doing so is through collaboration with other entities involved in promoting business and economic development, said Szynal.

“There’s an active business association for Shelburne Falls, there’s one for Greenfield, Nortfield has a business association … there are several of these organizations,” she said. “One of my top priorities is to figure out how to work collaboratively to promote more business growth and keep our businesses strong county-wide.”

One challenge to overcome is enabling Greenfield, and the rest of the county, to shed its ‘best-kept secret’ status.

“We have some incredible outdoor recreation opportunities in Franklin County, and that’s something we’re looking to highlight in the coming year,” she said. “It’s a big part of the economy, and it can be even bigger; there are some people who don’t know that these opportunities are here in Franklin County and that you don’t have to drive far to experience them.”

Balancing Act

Reflecting upon her return to downtown Greenfield a quarter-century since she last worked there, Szynal said she is impressed by, and increasingly enamored with, its mix of old and new.

“To some extent, Greenfield is growing and changing, but it’s also staying true to its roots,” she explained. “There’s a familiar feeling as you walk down the street, but there is exciting change as well.”

Moving forward, the goal is to create … well, much more of that, and there has been considerable progress in that regard as well as the promise of more.

Some might result from being 4/20-friendly, as the saying goes, but the bulk of it will come from being plain old business-friendly and willing to take advantage of the opportunities that develop.

George O’Brien can be reached at [email protected]

Community Spotlight

Community Spotlight

Paul Bockelman (left) and Geoff Kravitz

Paul Bockelman (left) and Geoff Kravitz say Amherst benefits in many ways from its reputation as an academic hub.

Amherst is a community in transition, Paul Bockelman says — in some positive ways.

The most notable change, obviously, was the seating of Amherst’s first Town Council last month; 13 members were elected following a change in the town charter last March that included a move away from the town-meeting form of government.

“Some people who advocated for the charter change felt the representative town meeting wasn’t fully representative of the town and wasn’t nimble enough to address the issues that were facing the town on a daily basis,” said Bockelman, Amherst’s town manager. Other people, he added, were angry after the town meeting failed to fund a new school building.

Either way, he went on, “they’re building a government from scratch. Some really smart, thoughtful people are putting a lot of effort into this council, and every decision they make is going to be precedent-setting. A lot of issues were put on hold during the transition period. Now that the council’s in place, there’s this backlog of things people want them to do, so those will start pouring through the system during the course of the year.”

But that’s not the only way Amherst is changing, said Geoff Kravitz, the town’s Economic Development director. He cited activity in the restaurant scene, which has welcomed a number of new names, including Asian eateries Chuan Jiao and Kaiju, Jake’s at the Mill in North Amherst, Share Amherst, and Shiru Café, an intriguing coffee shop and study space that offers free coffee to area students in exchange for their personal information, which is sold to job recruiters and advertisers.

“Some really smart, thoughtful people are putting a lot of effort into this council, and every decision they make is going to be precedent-setting.”

“For college students, it’s an interesting model where they get a cup of coffee every hour,” Bockelman said. “It’s really designed for college students to hang out and do their homework, and the only requirement is that you give them some data that you otherwise would give to Facebook or Twitter.”

“It’s not just for marketing,” Kravitz added, “but for recruiting for jobs out of college. Recruiting is really the model.”

Other restaurants are on their way as well, he added, and vacant properties, especially downtown, don’t remain unfilled for long.

“It’s not a stagnant town; it’s a town of transitions, and not just because we have a new form of government,” Bockelman added. “It seems that every time a restaurant moves out, a new restaurant comes in.”

Building on Progress

There’s plenty more activity on the development front as well. In September, Archipelago Investments, LLC of Amherst opened One East Pleasant, a mixed-use project featuring 135 residential units and 7,500 square feet of commercial space.

“That whole complex rented up very quickly and is full,” Bockelman said, noting that Archipelago has developed a handful of other properties in Amherst, and is planning another mixed-use project at 26 Spring St., which will feature 38 residential units and 1,000 square feet of commercial space.

Meanwhile, W.D. Cowls Inc. and Boston-based Beacon Communities are moving forward with North Square at the Mill District, a mixed-use development under construction in North Amherst, which will feature 130 residential units — including 26 affordable units for people at or below 50% of the area’s median income — and 22,000 square feet of commercial space.

Amherst is also among the Western Mass. communities enthusiastically exploring the marijuana industry as an economic driver. That’s not surprising, considering the town’s voters favored the 2016 ballot measure legalizing recreational marijuana by a 3-to-1 margin. RISE Amherst, a medical-marijuana dispensary, is currently in operation, with three other businesses working their way through the local and state licensing process.

With 33,000 students attending UMass Amherst, Hampshire College, and Amherst College, the town has also worked on educational efforts around adult-use marijuana, and has also passed a number of marijuana-related regulations, including a 3% local-option sales tax, a ban on public consumption, and capping at eight the number of recreational-marijuana establishments in town.

From a municipal perspective, the town has long been studying the potential renovation of the North Common/Main Street parking lot, Kravitz noted.

“There’s been a parking lot in front of Town Hall since at least the ’70s, if not earlier, and we’re trying to redesign it from both a drainage and ecological perspective,” he explained. “It’s sort of sloped oddly, so when it rains, all the rain coming off the streets washes it out; that was the primary purpose of looking at it.”

What to do with the space will be one of the Town Council’s issues to tackle in 2019, Bockelman added. “The biggest question coming up relatively soon to the Town Council will be, do you want to work on this project or leave it as is?”

Meanwhile, the overall vision for Amherst has long involved arts and culture. The Amherst Central Cultural District aims to leverage the offerings of the Emily Dickinson Museum, Jones Library, the Eric Carle Museum of Picture Book Art, the Yiddish Book Museum at Hampshire College, the Mead Art Museum at Amherst College, and other cultural institutions, and some of those efforts bleed into the downtown area as events, such as ArtWeek, a statewide effort taking place from April 26 to May 5.

Amherst at a Glance:

Year Incorporated: 1759
Population: 39,482
Area: 27.7 square miles
County: Hampshire
Residential Tax Rate: $21.80
Commercial Tax Rate: $21.80
Median Household Income: $48,059
Median Family Income: $96,005
Type of Government: Town Council, Town Manager
Largest Employers: UMass Amherst; Amherst College; Delivery Express; Hampshire College
* Latest information available

“We want to create more excitement about being downtown,” Bockelman said. “Downtowns today are less about retail, brick-and-mortar shops and more about entertainment and cultural events. Some of them can be sponsored by the town, but a lot of them come from individuals.”

Many of Amherst’s museums and cultural institutions have statewide, even national reputations, and the Hitchcock Center for the Environment and the R.W. Kern Center at Hampshire College are two of fewer than two dozen ‘living buildings’ worldwide — structures that meet strict standards for hyper-sustainability and net-zero energy use.

All these factors, plus the colleges and UMass, create a buzz and energy that attracts both new businesses and families to Amherst, Kravitz said.

“From a business perspective, there are very few communities of our size that boast three institutions of higher education,” he told BusinessWest. “I think that we have an incredibly educated population. People want to be around other people who have big ideas, so I think that’s part of the draw for some of the businesses — to be around other smart people. You saw that happening in Boston and Cambridge, you saw it happen in Silicon Valley, and I think that all starts with the academic institutions, whether it’s Stanford or MIT or UMass here.”

It’s Academic

The recent mixed-use developments are a welcome start to meeting housing needs in a growing town, as there hasn’t been much residential development over the previous couple of decades. In fact, a 2015 study determined that Amherst could use some 4,000 more units.

Still, Bockelman said, “I think it really is a place where people want to come to raise their family, for lots of different reasons.”

Last week, he met with a man who teaches two days a week in Washington, D.C. “He says he can leave his house at 6:15 in the morning, be in Washington by 10, and stays overnight. When he comes back, he takes the 5:00 and is back home at 8 to put his kid to bed. He chose to live in Amherst because he wanted a multi-cultural community with people who care about education, with excellent schools and an academic environment, and he found all that, plus easy access to open space. So he’s willing to make that weekly commute from Bradley. That’s kind of amazing to hear.”

That’s why it’s heartening, he added, to see how UMass Amherst has raised its profile in recent years as an internationally recognized research institution.

“It’s a big economic engine; thousands of people come in every day to work there,” he said. “Amherst is the largest community in Hampshire County, but it doesn’t read that way because it doesn’t look like Northampton, like a city. And in terms of our population, some people say the students are inflating that, but they’re here eight to nine months a year. And what that number does not count is the number of people who come into town every day because they’re employed by the two colleges or the university.”

In short, he concluded, “it’s a very vibrant community, even though it retains a certain college-town atmosphere that so many people love about it.”

That characteristic is one he and Kravitz both expect to remain steady, no matter what other transitions Amherst has in store.

Joseph Bednar can be reached at [email protected]

Commercial Real Estate

Warming Trend

A confluence of factors — from the opening of MGM Springfield to the dawn of the cannabis era in Massachusetts — have fueled heightened interest in real estate in downtown Springfield. Brokers report that the level of activity — inquiries, showings, leases, and sales — is the highest they’ve seen in recent memory.

Freddy Lopez Jr. says there’s a rather complex algorithm, as he called it, when it comes to locating a cannabis dispensary in Springfield.

Such a facility can’t be within 500 feet of a school, he noted. Or within 300 of another dispensary. Or within 50 feet of a Class A residence. And there are many other restrictions, as well as a host of hurdles to clear locally and with the state, just to get the doors open.

But this rather high degree of difficulty doesn’t seem to be stopping many people from trying to get in the game in downtown Springfield — and at other locations within the city, said Lopez, a broker with Springfield-based NAI Plotkin.

He said he’s lost count when it comes to how many properties he’s shown to various parties, and noted that the interest is constant and only increasing, as desire to be part of the cannabis wave, if you will, intensifies.

“There’s a lot of interest across the area, but the hot spots are downtown, and especially locations near the casino,” said Lopez, who recently brokered the sale of 1665 Main St., once the headquarters of Hampden Bank, to a party (RLTY Development Springfield LLC) interested in converting it into a dispensary. “There’s a lot of competition for good sites.”

1665 Main St., recently sold to a party interested in converting it into a cannabis dispensary. Evan Plotkin, left, and Freddy Lopez Jr. of NAI Plotkin, which brokered the sale.

The Main Street property, located across from the Hippodrome and a block from Union Station, was most recently assessed at $127,600, but sold for $285,000, a clear sign of the times and an indicator of how hot the race to secure locations for cannabis facilities can, and probably will, become.

“People are jockeying for position right now,” said Lopez, adding that some parties are securing options, some are leasing, and others, like RLTY, are going ahead and buying properties in anticipation of winning a coveted license.

But the cannabis industry is only part of the story when it comes to growing interest in Springfield and especially its downtown, said Mitch Bolotin, a principal with Colebook Realty, based in the heart of downtown.

MGM Springfield has certainly had an impact as well, spurring interest in various forms of development, from retail to housing. But there have been many other positive developments as well, from the relocation of the Community Foundation of Western Mass. to a location on Bridge Street, to the renovation of Stearns Square, to an improved outlook on the part of many when it comes to public safety.

“There are a number of factors driving this,” said Bolotin late on a Friday afternoon after a day of showing various properties, referring to a surge in interest and activity in Springfield and its downtown. “I’ve been doing this for more than 30 years now, and this is the strongest I’ve ever seen it.”

Mitch Bolotin says MGM Springfield is just one of many factors stimulating the most activity seen in the downtown Springfield market in recent memory.

Mitch Bolotin says MGM Springfield is just one of many factors stimulating the most activity seen in the downtown Springfield market in recent memory.

Demetrius Panteleakis expressed similar sentiments. The president of Macmillan Group LLC, now based in Tower Square, said the last quarter of this year has been extremely busy, and he expects that pattern to continue.

“I haven’t seen an October-November-December period as busy as this one — this is usually a slower time,” he noted. “There is a lot of movement; things are very robust right now.”

For this issue and its focus on commercial real estate, BusinessWest looks at why things are heating up in the downtown market and what this warming trend means for 2019 and beyond.

Where There’s Smoke…

Lopez said he has a number of anecdotes that capture the soaring level of interest in Springfield and its impact on the real-estate market.

One of his favorites concerns a party calling to inquire about securing a luxury apartment in downtown Springfield. Lopez explained that the city doesn’t really have any of those, much to the disappointment of the caller.

“This person was looking to do some investing in Springfield, and I think he wanted to use this apartment as a base — he could meet people there,” Lopez explained, adding that this phone call, all by itself, speaks volumes about how the commercial real-estate market is heating up in the city, and also how widespread the interest is.

Indeed, while there are many local parties interested in investment and/or development opportunities, the callers and visitors are also coming from well outside the 413.

“We’re getting calls from developers and investors in Boston, Rhode Island, New York City, and beyond,” he said, noting that many of these calls involve potential housing developments. “People who have never set foot in Springfield now have an interest in the city, and that’s very encouraging.”

That interest comes in many flavors, said those we spoke with, adding that the cannabis industry, and a strong desire to join it, are sparking many of the inquiries.

But these robust times are manifesting themselves in many ways.

Bolotin noted that he recently secured a lease for a new food-service business on Bridge Street. He couldn’t give specifics, but said the deal involved one of the vacant storefronts on that street, damaged first by the natural-gas blast and later by explosions triggered by a water-main break.

It’s an example of the strong interest in the market that he noted earlier, arguably the most activity he’s seen in recent memory.

“We’re seeing a lot of positive signs in the marketplace in terms of activity and interest, leases, and sales,” he said, adding that this vibrancy is reflected in everything from higher occupancy rates in the buildings managed by Colebrook — and there are many in the downtown, including the TD Bank Center and the Fuller Block — to how many showings of properties he’s conducted in recent months.

Overall, Bolotin, like others we spoke with about this, said there is considerably more positive energy concerning the downtown than there has been in some time. MGM deserves some credit for this, he noted, but there are many other factors as well, from the developments on and around Bridge Street to the renovation of the Fuller Block, to less apprehension about public safety. “The attitude is much more positive than it’s ever been.”

He noted that Patricia Canavan, president of United Personnel, who moved her business onto Bridge Street, Katie Alan Zobel, who relocated the Community Foundation to that same area, Tom Dennis, owner of the Dennis Group, who purchased and renovated the Fuller Block, among other buildings downtown, and Martin Miller, general manager of WFCR, who moved his operation from Amherst into the Fuller Block, are all examples of people investing in the downtown, and through, their actions, inspiring others to do so.

Panteleakis has also seen considerable optimism and less apprehension about public safety. “You don’t hear as many concerns about safety,” he said. “Before, safety was a real issue — it kept some people from coming downtown. But you don’t hear that much anymore.”

Meanwhile, housing has become a huge area of interest, in part because of MGM and the needs of its huge workforce, but also because of rising activity levels in general and growing anticipation that the city will soon become, if it isn’t already, a landing spot for younger people and empty-nesters alike.

Evan Plotkin, a principal with NAI Plotkin and long-time champion of downtown Springfield, noted the purchase of the former Willys-Overland building in the so-called ‘blast zone’ by Boston-based Davenport Advisors LLC, and that company’s acquisition of the old Registry of Motor Vehicles site, possibly for the same use, as harbingers of things to come.

“I’m seeing a lot of developers coming in looking to develop residential,” he said. “I see tremendous potential for new developments in parts of our city that have been stagnant for a long time, including areas on the fringes of downtown and in the downtown itself.”

Joint Ventures

While interest in potential housing development grows, the cannabis industry is the source of much of the activity downtown.

The brokers we spoke with said they’ve been showing multiple sites to groups interested in all facets of this business, from cultivation to retail. And while sites across the city are being explored — as many as 15 sites might become licensed in Springfield — the downtown is becoming the focal point.

“Things have been crazy for the past two years when it comes to this business,” he said, adding that he’s brokered the sale of sites for marijuana-related businesses in Holyoke and Easthampton. “Now, the focus is shifting to Springfield and the downtown area; people are trying to line up sites.”

Lopez concurred, noting that there is a broad mix of local, national, and even international companies looking to start a cannabis dispensary or cultivation site in this region, with many focused on Springfield and an initiative known as the Opportunity Zone Program.

Created as part of the U.S. Tax Cut and Jobs Act of 2017, the program provides incentives for investment in low-income communities, like Springfield. Individuals and groups looking to develop in these designated geographic areas can gain favorable tax treatment on their capital gains, said Lopez, adding that he has worked with several owners and investors in the city’s Opportunity Zone.

The purchase of 1665 Main St. falls into this category, he said, noting that the acquisition is a good example of investors jockeying for position through options, leases, or outright purchases.

And the race for cannabis locations should provide a substantial boost for owners of properties downtown, said Plotkin, noting that prices are moving higher as interest grows, in a movement that echoes what happened when MGM Springfield and other casino-industry players jockeyed to enter this market.

“When you were dealing with a casino developer, like MGM or the other parties interested in Springfield, there was what we all referred to as the ‘casino rate,’” he explained. “They’ll pay more for real estate than the average buyer will.

“In the case of a marijuana dispensary, because the business is so lucrative, they will pay a lot more rent per square foot,” he went on, noting that a ‘marijuana rate’ is taking shape. “Rents that may have been $15 a square foot a year ago … for a marijuana shop, we’re taking about $20 to $25 per square foot, and in some cases more, depending on where it is.”

As for what the cannabis industry might mean for Springfield, Plotkin, who has traveled extensively, expressed some hope that the city might someday become somewhat like Amsterdam, a city famous for its culture, nightlife, and countless shops selling marijuana, other drugs, and related paraphernalia.

“I think Amsterdam is a great example of just how the very liberal nature of that city has led to incredible street life in that town that’s very safe,” he said. “Amsterdam is a great city, one of the most vibrant cities in the world, and maybe we can learn from its example.”

Bottom Line

Whether Springfield can become anything approaching Amsterdam — as a tourist destination or cannabis hotspot — remains to be seen.

For the time being, it is a hotspot when it comes to its commercial real-estate market.

There is interest and activity unlike anything that’s been seen in decades, and the consensus is that this pattern will likely continue and perhaps even intensify.

Springfield and its downtown have become the right place at the right time.

George O’Brien can be reached at [email protected]

Economic Outlook

Right Place, Right Time

John Doleva shows off the Basketball Hall of Fame’s renovated theater, one of many improvements at the hall.

John Doleva shows off the Basketball Hall of Fame’s renovated theater, one of many improvements at the hall.

They call it the ‘need period.’

There are probably other names for it, but that’s how those at the Greater Springfield Convention & Visitors Bureau (GSCVB) refer to the post-holiday winter stretch in this region.

And that phrase pretty much sums it up. Area tourist attractions and hospitality-related businesses are indeed needy at that time — far more than at any other season in this region. Traditionally, it’s a time to hold on and, if you’re a ski-related business, hope for snow or enough cold weather to make some.

But as the calendar prepares to change over to 2019 — and, yes, the needy season for many tourism-related businesses in the 413 — there is hope and optimism, at least much more than is the norm.

This needy season, MGM Springfield will be open, and five months into its work to refine and continuously improve its mix of products and services. And there will also be the American Hockey League (AHL) All-Star Game, coming to Springfield for the first time in a long time on Jan. 28 (actually, there is a whole weekend’s worth of activities). There will be a revamped Basketball Hall of Fame, a few new hotels, and some targeted marketing on the part of the GSCVB to let everyone know about everything going on in this area.

“The last half of 2018 has been great, and we’re very optimistic — our outlook for tourism is really positive for 2019. Certainly, MGM is a factor — it’s a huge factor, it’s a game changer — but it’s just part of the story.”

So maybe the need period won’t be quite as needy as it has been.

And if the outlook for the traditionally slow winter months is brighter, the same — and more — can be said for the year ahead, said Mary Kay Wydra, president of the Greater Springfield Convention & Visitors Bureau, noting that expectations, based in large part on the last few quarters of 2018 and especially the results after MGM opened on Aug. 24, are quite high for the year ahead.

“The last half of 2018 has been great, and we’re very optimistic — our outlook for tourism is really positive for 2019,” she told BusinessWest. “Certainly, MGM is a factor — it’s a huge factor, it’s a game changer — but it’s just part of the story.”

Elaborating, she said MGM is helping to spur new development in this sector — one new hotel, a Holiday Inn Express, opened in downtown Springfield in 2018, and another, a Courtyard by Marriott, is set to open on Riverdale Street in West Springfield — while also filling more existing rooms and driving rates higher.

Indeed, occupancy rates in area hotels rose to 68.5% in October (the latest data available), up nearly 2% from that same month in 2017, and in August, they were up 5% (to 72.6%) over the year prior.

Meanwhile, room revenue was up 4.6% in October, from $113 a night on average in this region to $119 a night, and in August, it went up 7.2%.

And, as noted, MGM is just one of the reasons for optimism and a bright outlook in this sector, Wydra said. Others include the renovated hoop hall, yearly new additions at Six Flags, and the awesome drawing power of the Dr. Seuss museum on the Quadrangle.

An architect’s rendering of the renovated third-floor mezzanine at the Basketball Hall of Fame, which includes the tributes to the inductees.

An architect’s rendering of the renovated third-floor mezzanine at the Basketball Hall of Fame, which includes the tributes to the inductees.

For 2019, the outlook is for the needle to keep moving in the right direction, she said, noting that some new meetings and conventions have been booked (more on that later); Eastec, the massive manufacturing trade show, will be making its biennial pilgrimage to this region (specifically the Big E); the Babe Ruth World Series will again return to Westfield; and the AHL All-Star weekend will get things off to a solid start.

John Doleva, president of the Basketball Hall of Fame and a member of the executive board of the GSCVB, agreed.

“With MGM now in the marketplace and being active, there does appear to be a lift, much more of an excited spirit by those that are in the business,” he noted. “Everybody is saying that, at some level, their business is up, their interest in visitation is up — there is a general feeling of optimism.”

Getting a Bounce

Doleva told BusinessWest that MGM opened its doors toward the tail end of peak season for the hoop hall — the summer vacation months. Therefore, it’s too early to quantify the impact of the casino on attendance there.

But the expectations for the next peak season are quite high, he went on, adding that many MGM customers return several times, and the hope — and expectation — is that, on one or several of those return trips, guests will extend their visit far beyond the casino’s grounds.

“Once people return a few times, they’re going to be looking for other things to do,” he said. “I definitely feel a sense of excitement and anticipation, and I’m definitely looking forward to next summer when it’s the high-travel season, and really get a gauge for what the potential MGM crossover customer is.

“Conversely, there are probably individuals that would probably have the Hall of Fame on their list of things to do,” he went on, “and now that there’s more of a critical mass, with MGM right across the street, I think we rise up on their to-do list.”

But MGM’s arrival is only one reason for soaring expectations at the hall, said Doleva, adding that the facility is in the middle of an ambitious renovation project that is already yielding dividends.

Indeed, phase one of the project included an extensive makeover of the lobby area and the hall’s theater, and those steps have helped inspire a significant increase in bookings for meetings and events.

Mary Kay Wydra says 2019 is shaping up as a very solid year for the region’s tourism industry.

Mary Kay Wydra says 2019 is shaping up as a very solid year for the region’s tourism industry.

“Our renovations have led to a great number of facility rentals for events that are happening in our theater, our new lobby, and Center Court,” he said, adding that the hall was averaging 175 rentals a year, and will log close to 240 for 2018. “Before, the theater wasn’t a hidden gem, it was just hidden; it was like a junior-high-school auditorium — it was dark, it was gray, it had no life. Now, it’s a great place to have a meeting or presentation like a product launch.”

Phase 2 of the project, which includes a renovation of the third-floor mezzanine, where the Hall of Fame plaques are, and considerable work on the roof of the sphere, will commence “any minute now,” said Doleva, adding that the work should improve visitation numbers, but, even more importantly, revenue and profitability.

The improved numbers for the hall — and the optimism there concerning the year ahead — are a microcosm of the broader tourism sector, said Wydra, adding that a number of collaborating factors point toward what could be a special year — and a solid long-term outlook.

It starts with the All-Star Game. The game itself is on a Monday night, but there is a whole weekend’s worth of activities planned, including the ‘classic skills competition’ the night before.

“Even with the average daily rate going up and occupancy growing, we still have that need period — which is true for all of Massachusetts,” she noted. “When you have an event like the All-Star Game in January, that really helps the hotels and restaurants.”

Additional momentum is expected in May with the arrival of EASTEC, considered to be New England’s premier manufacturing exposition. The three-day event drew more than 13,000 attendees last year, many of whom patronized area restaurants and clubs, said Wydra, adding that MGM Springfield only adds to the list of entertainment and hospitality options for attendees.

The Babe Ruth World Series is another solid addition to the year’s lineup, she noted, adding that the teams coming into the area, and their parents, frequent a number of area attractions catering to families.

Analysts say MGM Springfield has a far-reaching impact on the region’s tourism sector, including higher occupancy rates at area hotels and higher room rates.

Analysts say MGM Springfield has a far-reaching impact on the region’s tourism sector, including higher occupancy rates at area hotels and higher room rates.

Meanwhile, the region continues to attract a diverse portfolio of meetings and conventions, said Alicia Szenda, director of sales for the GSCVB, adding that MGM Springfield provides another attractive selling point for the 413, which can already boast a host of amenities, accessibility, and affordable hotel rates.

In June, the National Assoc. of Watch and Clock Collectors will stage its 75th annual national convention at the Big E, she said, an event that is expected to bring 2,000 people to the region. And later in the summer, the Professional Fire Fighters of Massachusetts will bring more than 900 people to downtown Springfield.

Those attending these conventions and the many others slated during the year now have a growing list of things to do in this region, said Wydra, who mentioned MGM, obviously, but also the revamped Hall of Fame; Six Flags, which continues to add new attractions yearly (a Cyborg ride is on tap for 2019); and the Dr. Seuss museum, which is drawing people from across the country and around the world.

“The Seuss factor is huge,” said Wydra. “It’s a big reason why visitation is up in this region. Seuss is a recognizable brand, and the museum delivers on the brand, and they keep reinventing that product.”

Staying Power

This ‘Seuss factor’ is just one of a number of powerful forces coming together to bring the outlook for tourism in this region to perhaps the highest plane it’s seen.

Pieces of the puzzle continue to fall into place, and together, they point to Western Mass. becoming a true destination.

As noted, even the ‘need period’ is looking less needy. The rest of the year? The sky’s the limit.

George O’Brien can be reached at [email protected]

Law

Navigating Change

Amy Royal

Amy Royal

Amy Royal was taking a calculated risk when she left a stable job in employment law to start her own firm at the start of the Great Recession. But those calculations proved correct, and as her firm marks 10 years in business, she reflects on how her team’s services to clients continue to go beyond legal aid into a business relationship that helps companies — and the local economy — grow.

Many employers, truth be told, don’t think the grand bargain is much of a bargain. And they have questions about how it will affect them.

“Massachusetts tends to be ripe with emerging employment issues, like the grand bargain,” said Amy Royal, referring to this past summer’s state legislation that raised the minimum wage and broadened family leave, among other worker-friendly measures.

“But that’s one of the things I enjoy — the education piece we offer to clients: ‘this is what the grand bargain looks like, and we’re going to help you plan for it. This may not seem so grand, but we’re here to help you navigate this and figure out how you’re going to work within these parameters now.’”

Royal and her team have helped plenty of employers over the 10 years since she opened her law firm, Royal, P.C., in Northampton. Since launching the business as a boutique, woman-owned, management-side-only firm in 2008, that framework hasn’t changed, but the way the team serves those clients has certainly evolved.

“Now that we’re 10 years old, we’re thinking about rebranding, thinking about growth, and how we can provide additional opportunities here at the law firm,” she told BusinessWest. “Is it continuing to market in this very discrete area or expanding beyond that?

“We obviously only represent companies,” she went on, “but in our relationships with clients, we’re being asked to handle other things for those companies apart from employment law.”

“Now that we’re 10 years old, we’re thinking about rebranding, thinking about growth, and how we can provide additional opportunities here at the law firm.”

For example, the firm represents a large, publicly traded company that recently launched a new brand and wanted help creating contracts with vendors and negotiating with other companies it was collaborating with. Another client is a large human-service agency that called on Royal to interpret regulations of its funding sources and help negotiate contracts related to those sources.

“So we’ve organically expanded over time,” she said. “We still represent companies, but we do more for them, because we’re seen as a true advisor to them. So now, at 10 years, I’ve looked at the firm and asked my team, ‘is this something we should now be marketing?’ We still are a boutique firm representing companies, but what we’re going to be rolling out in the coming year is a rebranding initiative — one that’s focused on telling the story of what we are doing here that’s more than just employment law.”

Tough Timing

Royal began her law career working for the Commonwealth, in the Office of the Attorney General, handling civil-litigation matters, which included some employment claims. From there, she went into private practice at a regional law firm that solely handled management-side labor and employment law.

Amy Royal (center) with some of her team members

Amy Royal (center) with some of her team members, including (top) attorneys Daniel Carr and Timothy Netkovick, and (bottom) Heather Loges, practice manager and COO; and Merricka Breuer, legal assistant.

With that background, Royal sensed a desire to start her own company — which turned out to be a risky proposition, opening up into the teeth of the Great Recession.

“I obviously took a huge leap; I was at an established law firm and had been there for a long time. I had an established job, with a very young family at the time. And it was 2008, when, obviously, the economy wasn’t in good shape.”

So she understood if people thought striking out on her own might not have been the safest move.

“But given how long I’d been practicing law at the time, it felt to me like it was now or never,” she explained. “I really wanted to see if I could make a go at it, and I felt like I had the tools to develop a business. Oftentimes, law firms aren’t thought of as businesses; they’re thought of as practitioners, but not businesses. But I knew I could create a law firm in a strategic way and develop it and make a company out of it.”

At first, Royal’s wasn’t the only name on the letterhead. At first, the firm was called Royal & Munnings, with Amy Griffin Munnings as a partner, helping Royal get the firm off the ground. Later, after Munnings moved to Washington, D.C., the firm was known as Royal & Klimczuk, for then-partner Kimberly Klimczuk, who subsequently departed and currently practices employment law at Skoler Abbott in Springfield.

Currently, Royal employs four other attorneys full-time, in addition to two full-time paralegals and other support staff.

“I really wanted to take the model of a specialized, boutique practice and build upon it with a strong client base of corporations throughout our Valley and beyond — because we do represent companies in Rhode Island, Connecticut, and Vermont, as well as national corporations,” she explained.

“I believed it didn’t so much matter where we were located because we go out to our clients,” she added. “So I chose Northampton because I have really enjoyed the community — I went to Smith College, and I thought I could have an impact here and throughout the region and beyond in creating employment opportunities for people.”

That is, in fact, how Royal sees her work: by helping clients navigate through often-tricky employment issues, she’s helping those companies grow and create even more jobs in the Valley.

And while many of those thorny issues have remained consistent, they’ve ebbed and flowed in some ways, too.

“Given the employment-law landscape, there becomes hot areas at certain times, and we become sort of subspecialists in those areas,” she explained. For example, early on, she saw a lot of activity around affirmative action and dealing with the Office of Federal Contract Compliance Programs. Wage-and-hour conflicts have become increasingly prominent in recent years as well, and Royal, P.C. has handled client defense on those issues, as well as general guidance on how to avoid claims altogether.

“I do feel like we can advise clients and help them flourish,” she went on. “I’m so committed to this region, and I know there’s been a lot of work done over the last decade since our birth as a law firm, in the business community and the community at large, on how to make the Pioneer Valley an even more attractive place for people to live and earn a living and feel like they have opportunities here — that they don’t have to be in Boston to have those opportunities.”

Risk Managers

As she continues to grow the firm, Royal says it’s always a challenge to find talented attorneys who are skilled in labor and employment law and also understand her vision for the company.

“Practitioners often think, ‘here’s what the law says.’ We need to be telling clients, ‘OK, here’s what the law says you can do, but this is also a business decision, and everything is about weighing and measuring risk and deciding whether you can bear that risk or not, whether that’s a good practice or not.’”

“Given how long I’d been practicing law at the time, it felt to me like it was now or never. I really wanted to see if I could make a go at it, and I felt like I had the tools to develop a business.”

And challenges to employers are constantly evolving, whether it’s legislation like the grand bargain or issues that arise from new technology. She recalls what a hot topic portable devices, like smartphones and tablets, were in the early part of this decade.

“Now it’s like everyone has one,” she said, “but at that time, it was a huge issue for employers, who were asking, ‘where is our data going? If you’re a portable employee, what’s happening when you leave with that phone?’”

The economy can affect the flow of work as well. In the early days of the firm, as the recession set in, litigation crowded out preventive work such as compliance matters, employee handbooks, and supervisory training. In recent years, she’s seen an uptick in requests for those services again.

Sometimes, employers will call with advice before taking disciplinary action with an employee — just another way Royal aims to be a partner to clients. The firm also conducts regular seminars and roundtables, both for clients and the public, on matters — such as legislative changes and policy wrinkles — that affect all employers.

In some ways, that’s an extension of the way Royal wants the firm to be a presence in the broader community. Another is the team’s involvement with local nonprofits.

“I’ve tried to set that tone,” she said, “but it’s never been met with resistance — it’s always been met with ‘oh, yes, maybe we can do this, maybe we can do that.’ It’s been important to me to have a team that really wants to support their community.”

Meanwhile, that team has been focused, perhaps more than ever before, on what exactly Royal, P.C. is — where the firm has been in the past, what it is now, and what it wants to be going forward.

“We have a strong, viable book of labor and employment business, and what I’ve communicated to my team is, ‘we can keep going for the next 10 years, 20 years, on that book, and achieve growth.’ Or we can look at our brand and say, ‘do we want to grow beyond that? Do we tell the story of the other services we’re able to provide, and create other employment opportunities for people in the Valley?’ There’s a consensus here that that’s really the direction we should be going in.”

Joseph Bednar can be reached at [email protected]

Community Spotlight

Community Spotlight

Margaret Kerswill (left) and Laureen Vizza

Margaret Kerswill (left) and Laureen Vizza in front of their Main Street shop, Mutability in Motion.

Margaret Kerswill has a couple of good views of Stockbridge’s business community. One is as president of the Stockbridge Chamber of Commerce. The other is from her storefront window on Main Street.

“I think there’s a real appeal that’s well-defined in our town’s tagline, which is ‘a quintessential New England town.’ It feels small; it feels intimate,” said Kerswill, co-owner with her wife, Laureen Vizza, of Mutability in Motion, a downtown store that sells crafts handmade by artisans from across the U.S., many of them local.

“There’s a connection between people in town,” she went on. ‘When you walk through town in the morning, just about everyone says ‘good morning’ to you. There’s a very nice atmosphere about Stockbridge.”

Still, outsiders often peg the community as a tourist destination — which is certainly is — and not much else, and are surprised to find a bustling local economy that doesn’t shut down during slow tourism seasons.

“I know being in my shop, a lot of the visitors who come, who have never been here, are often surprised to see businesses stay open year-round,” Kerswill said. “When they visit other tourist areas at the beginning and end of the season, a lot of those restaurants and shops close down. We’re a small town, so most of our foot traffic is in the summer season, but we’re still here year-round, serving local regulars.”

Still, Stockbridge relies heavily on tourism and visitorship for economic development. With a population of just under 2,000 — ranking it in the bottom sixth in the Commonwealth — the community doesn’t have a deep well of residents or businesses from which to draw tax revenue, but it does boast a widely noted series of destination attractions, from Tanglewood to the Norman Rockwell Museum; from the Berkshire Theatre Festival to Berkshire Botanical Garden.

Other attractions continue to emerge as well, including the oft-delayed Elm Court project by Travaasa Berkshire County, which will turn the historic Elm Court Estate into a resort featuring 112 hotel rooms, a 60-seat restaurant, and a 15,000-square-foot spa.

The property, which sits on the border of Stockbridge and Lenox on Old Stockbridge Road, was constructed in 1886 as a summer cottage for William Douglas Stone and Emily Vanderbilt, completed a series of renovations in 1919, and evolved into an inn in the ’40s and ’50s, hosting dinners, events, and overnight accommodations. It was eventually placed on the National Register of Historic Places.

The project to renovate it began six years ago when Front Yard purchased the estate from the Berle family, who had run a boutique, wedding-oriented hotel there from 2002 to 2009. Eight neighbors appealed the 2015 approval of the resort by the Lenox Zoning Board of Appeals, but the Massachusetts Land Court eventually ruled in favor of the developer, Front Yard LLC. This past summer, Front Yard asked the Stockbridge Select Board for — and received — an extension of the permit which would have expired last month. Construction is expected to begin in the spring.

Meanwhile, the Boston Symphony Orchestra is developing a $33 million construction project at Tanglewood, a four-building complex that will house rehearsal and performance space for the Tanglewood Music Center as well as a new education venture known as the Tanglewood Learning Institute — the first weatherized, all-season structure at Tanglewood, which the BSO plans to make available for events beyond the summer months.

“We really are an amazing cultural center here, between the visual arts and handcrafted arts and crafts,” Kerswill said. “We’ve got music, dance, and theater with amazing summer-stock casts. On one hand, we have the feel of country living, but we have the convenience of Manhattan two hours away, Albany 45 minutes away, Boston two hours away, and all the culture in our immediate area. It’s remarkable. That’s why I’m here — the culture and the arts.”

Community Ties

As chamber president, Kerswill leads a member base that’s smaller than most chambers, but “strong and loyal,” as she called it.

“We do some chamber-related functions to connect,” she said, “and we also have tri-town chamber mixers with people from Lenox and Lee, where we get together and share experiences in an informal setting over cocktails for a couple hours.”

Margaret Kerswill

Margaret Kerswill

“We really are an amazing cultural center here, between the visual arts and handcrafted arts and crafts. We’ve got music, dance, and theater with amazing summer-stock casts.”

The chamber also presents an annual event to honor members and businesses, alternating between an individual one year and a company the next. On top of that, it puts on two major events. One is the three-day Main Street at Christmas festival — slated this year for Nov. 30 through Dec. 2 — which brings thousands of people into town with activities for families and children, concerts, caroling at the Red Lion Inn, and self-guided house tours. On Sunday, Main Street closes down for several hours, antique cars are brought in, and the strip transforms into a scene straight out of a Norman Rockwell painting.

That follows a summer arts and crafts fair each August, a weekend-long event that always sells out its vendor capacity, she said. “There’s no entry fee for patrons, and people freely walk around and come and go as they please. That brings a lot of people to town, at a time when summer is winding down and there’s less traffic.”

Stockbridge at a glance

Year Incorporated: 1739
Population: 1,947 (2010)
Area: 23.7 square miles
County: Berkshire
Residential Tax Rate: $9.76
Commercial Tax Rate: $9.76
Median Household Income: $48,571
Median Family Income: $59,556
Type of government: Town Administrator; Open Town Meeting
Largest Employers: Austen Riggs Center; Tanglewood; Red Lion Inn
* Latest information available

Not wanting to rest on its laurels when it comes to its status as a desirable town for tourists and residents alike, a visionary project committee was formed by Stockbridge officials several years ago to develop recommendations that could be implemented over the next 20 years. The committee issued a report in 2016 titled “Planning a Way Forward.”

That report noted that residents value the town’s cultural institutions and historic buildings; its open space, recreation sites, and walking trails; and its downtown (although many would like to see additional shops and services, as well as more parking). Meanwhile, they want to see smart housing growth that takes into account the community’s aging population, as well as additional transportation options and better accommodation of walkers and bicyclists.

As a result, the document envisioned a Stockbridge in 2036 that mixes the traditional strengths of tourism, culture, and creative economy with green- and technology-based businesses, food production from local farmers, and agri-tourism. The ideal community would also be less auto-reliant, expanding pedestrian networks, bicycle infrastructure, and regional bus and ride-sharing services.

The report also predicts a socially and economically diverse population that provides equally diverse housing options, from apartments and condominiums to smaller single-family homes, co-housing projects, and historic ‘Berkshire cottages.’ These include a mix of sustainable new construction and repurposed buildings, including the preservation of older homes, along with an increase of people living close to the town center, including mixed-use buildings with apartments over shops to support downtown businesses.

While the overall vision may be ambitious, it encompasses the sorts of goals a town of Stockbridge’s size can reasonably set when looking to move into its next era.

Blast from the Past

Kerswill, for one, is happy she and Vizza set up shop in Stockbridge — right next to the Red Lion Inn, in fact, which is in many ways the heart of the downtown business culture.

“It’s a great experience being in downtown in Stockbridge,” she told BusinessWest. “We don’t have any chain stores or restaurant franchises. We are all independently owned, and the chances are good, when you pop into one of our stores, that you’re going to be meeting the owner. It becomes a very personal experience because of that.”

As for the Red Lion itself, “it’s cozy and intimate,” she went on, “and they’ve modernized with things that people expect, like wi-fi, but you still get a real, old-fashioned experience, and I think people really crave that. I know I do.”

Joseph Bednar can be reached at [email protected]

Cover Story

29th Annual Compilation Celebrates the Depth, Diversity of Business Community

Launched nearly three decades ago, the Springfield Regional Chamber’s Super 60 program (originally the Fabulous 50 before it was expanded) has always acted like a giant telescope, bringing the breadth and depth of the region’s business community clearly into focus. And the 2108 lists are no exception. Businesses on the Total Revenue and Revenue Growth categories represent nearly every business sector — from healthcare to financial services, from marketing to dentistry, from construction to retail. There are some who have been hearing their names called at the Super 60 lunch for decades now, and others who will hear it for the first time. Overall, the lists put the region’s many strengths and immense diversity clearly on display. The Super 60 will be celebrated at the annual lunch on Oct. 26 at Chez Josef, starting at 11:30 a.m. The Super 60 awards are presented by Health New England and sponsored by Farmington Bank, Wells Fargo Bank, the Republican, and Zasco Productions.

Total Revenue

1. WHALLEY COMPUTER
ASSOCIATES Inc.
One Whalley Way, Southwick
(413) 569-4200
www.wca.com
John Whalley, president
WCA is a locally owned family business that has evolved from a hardware resale and service group in the ’70s and ’80s into a company that now focuses on lowering the total cost of technology and productivity enhancement for its customers. Boasting nearly 150 employees, Whalley carries name-brand computers as well as low-cost compatibles.

2. MARCOTTE FORD SALES INC.
1025 Main St., Holyoke
(800) 923-9810
www.marcotteford.com
Bryan Marcotte, president
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade. It also operates the Marcotte Commercial Truck Center.

3. TIGHE & BOND INC. *
53 Southampton Road, Westfield
(413) 562-1600
www.tighebond.com
DAVID PINSKY, PRESIDENT & CEO
Tighe & Bond is a full-service engineering and environmental consulting firm that provides a wide array of services, including building engineering, coastal and waterfront solutions, environmental consulting, GIS and asset management, site planning and design, transportation engineering, and water and wastewater engineering.

A.G. MILLER CO. Inc.
57 Batavia St., Springfield
(413) 732-9297
www.agmiller.com
Rick Miller, president
Early in its history, A.G. Miller made a name in automobile enameling. More than 100 years after its founding in 1914, the company now offers precision metal fabrication; design and engineering; assembly; forming, rolling, and bending; laser cutting; punching; precision saw cutting; welding; powder coating and liquid painting; and more.

BALTAZAR CONTRACTORS
83 Carmelinas Circle, Ludlow
(413) 583-6160
www.baltazarcontractors.com
Frank Baltazar, president
Baltazar Contractors has been a family-owned and operated construction firm for more than 20 years, specializing in roadway construction and reconstruction in Massachusetts and Connecticut; all aspects of site-development work; sewer, water, storm, and utilities; and streetscape improvements.

CHARTER OAK INSURANCE & FINANCIAL SERVICES CO. *
330 Whitney Ave., Holyoke
(413) 374-5430
www.charteroakfinancial.com
Peter Novak, General Agent
A member of the MassMutual Financial Group, Charter Oak been servicing clients for more than 125 years. The team of professionals serves individuals, families, and businesses with risk-management products, business planning and protection, retirement planning and investment services, and fee-based financial planning.

CITY ENTERPRISE INC.
52-60 Berkshire Ave., Springfield
(413) 726-9549
www.cityenterpriseinc.com
WONDERLYN MURPHY, PRESIDENT & CEO
City Enterprise Inc. is a general contractor with a diverse portfolio of clients, including the Groton Naval submarine base, Westover Air Reserve Base, the Federal Aviation Administration, the National Park Service, the Army Corps of Engineers, and many others.

COMMERCIAL DISTRIBUTING CO. INC.
46 South Broad St., Westfield
(413) 562-9691
www.commercialdist.com
Richard Placek, Chairman
Founded in 1935 by Joseph Placek, Commercial Distributing Co. is a family-owned, family-operated business servicing more than 1,000 bars, restaurants, and clubs, as well as more than 400 package and liquor stores. Now in its third generation, the company continues to grow by building brands and offering new products as the market changes.

CON-TEST ANALYTICAL LABORATORY (Filli LLC)
39 Spruce St., East Longmeadow
(413) 525-2332
www.contestlabs.com
TOM VERATTI, FOUNDER, CONSULTANT
Established in 1987 and founded by Thomas and Kathleen Veratti, Con-Test Inc. provides industrial hygiene and analytical services to a broad range of clients. Originally focused on industrial hygiene analysis, the laboratory testing division has expanded its capabilities to include numerous techniches in air analysis, classical (wet) chemistry, metals, and organics.

DAVID R. NORTHUP ELECTRICAL CONTRACTORS INC.
73 Bowles Road, Agawam
(413) 786-8930
www.northupelectric.com
DAVID NORTHUP, PRESIDENT
David R. Northup Electrical Contractors Inc. is a family-owned and operated, full-service electrical, HVAC, and plumbing contractor. The company specializes in everything from installation and replacement to preventative maintenance; indoor air-quality work to sheet-metal fabrication.

FREEDOM CREDIT UNION
1976 Main St., Springfield
(800) 831-0160
www.freedom.coop
GLENN WELCH, PRESIDENT & CEO
Freedom is a full-service credit union based in Springfield serving a wide range of business and consumer clients. Freedom has its main office on Main Street, with other offices in Sixteen Acres (Springfield), Feeding Hills, Ludlow, Chicopee, Easthampton, Northampton, Turners Falls, Greenfield, and the Roger L. Putnam Vocational Technical Academy.

THE FUTURES HEALTH GROUP, LLC
136 William St., Springfield
(800) 218-9280
www.discoverfutures.com
Brian Edwards, CEO
Futures provides occupational therapy, physical therapy, speech-language therapy, special education, nursing, mental health, and other related services to schools and healthcare facilities across the U.S. Founded in 1998, it continues to be managed by expert practitioners in their fields.

GARY ROME HYUNDAI INC. *
150 Whiting Farms Road, Holyoke
(877) 830-4792
www.garyromehyundai.com
GARY ROME, President
Gary Rome is the largest Hyundai dealership in the nation after a new, much larger facility opened in 2017. The company’s mission statement is to “provide our customers with a consistent sale and service experience that satisfies each person’s needs and exceeds their expectation in a clean and comfortable environment.”

GOVERNORS AMERICA CORP. – GAC MGMT. Co.
720 Silver St., Agawam
(413) 786-5600
www.governors-america.com
Governors America Corp. is a privately held engine-control company that provides complete design, development, production, and marketing capabilities for electro-mechanical and electronic devices that are used for engine control. The engine-control products are used in a wide range of industries, including generator set, material handling, marine propulsion, mining, locomotive, and off-highway applications. Governors America has developed an advanced line of electronic governing and fuel-control systems with accessories.

HOLYOKE PEDIATRIC ASSOCIATES, LLP
150 Lower Westfield Road, Holyoke
(413) 536-2393
www.holyokepediatrics.com
KATHY TREMBLE, Care Coordinator
Holyoke Pediatric Associates is the largest pediatric practice in Western Mass., serving patients from the Pioneer Valley at offices in Holyoke and South Hadley. The group medical practice comprises board-certified pediatricians, certified nurse practitioners, and more than 75 clinical, nutritional, and clerical support staff, and has served the healthcare needs of infants, children, and adolescents since 1971.

JET INDUSTRIES INC.
307 Silver St., Agawam
(413) 786-2010
www.jet.industries
Michael Turrini, president
Jet Industries Inc. is a leading design-build electrical, mechanical, communications, and fire-sprinkler contractor. What began as a small, family-run oil company founded by Aaron Zeeb in 1977 has grown into one of the nation’s largest companies of its type, with more than 500 employees servicing projects all across the country.

KITTREDGE EQUIPMENT CO. INC.
100 Bowles Road, Agawam
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, president
Founded in 1921, Kittredge Equipment Co. is one of the nation’s leading food-service equipment and supply businesses. It boasts 70,000 square feet of showroom in three locations. The company also handles design services, and has designed everything from small restaurants to country clubs to in-plant cafeterias.

LANCER TRANSPORTATION & SULCO WAREHOUSING & LOGISTICS *
311 Industry Ave., Springfield
(413) 739-4880
www.sulco-lancer.com
Todd Goodrich, president
In business since 1979, Sulco Warehousing & Logistics specializes in public, contract, and dedicated warehousing. Lancer Transportation & Logistics is a licensed third-party freight-brokerage company that provides full-service transportation-brokerage services throughout North America.

LOUIS & CLARK DRUG INC.
309 East St., Springfield
(413) 737-7456
www.lcdrug.com
Skip Matthews, president
Since 1965, Louis & Clark has been a recognized name in Western Mass., first as a pharmacy and later as a resource for people who need home medical equipment and supplies. Today, the company provides professional pharmacy and compounding services, medical equipment, independent-living services, and healthcare programs.

MAYBURY ASSOCIATES INC.
90 Denslow Road, East Longmeadow
(413) 525-4216
www.maybury.com
John Maybury, president
Since 1976, Maybury Associates Inc. has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

NOTCH WELDING & MECHanICAL CONTRACTORS INC. *
85 Lemay St., Chicopee
(413) 534-3440
www.notch.com
Steven Neveu, president
A family-owned business since 1972, Notch Mechanical Constructors provides piping installation and repair services to facilities throughout Southern New England. Its team has the capacity to address process and utility piping challenges at any business within 100 miles of its locations in Chicopee and Hudson, Mass.

O’REILLY, TALBOT & OKUN ASSOCIATES INC.
293 Bridge St., Suite 500, Springfield
(413) 788-6222
www.oto-env.com
JIM OKUN, KEVIN O’REILLY, MIKE TALBOT, principals
O’Reilly Talbot & Okun is a specialty geo-environmental engineering firm, specializing in asbestos management, brownfields redevelopment, environmental site assessment, indoor air quality and industrial hygiene, MCP compliance, vapor intrusion, geotechnical engineering, lead inspection, PCB assessment and management, and other services.

P.C. ENTERPRISES INC. d/b/a ENTRE COMPUTER
138 Memorial Ave., West Springfield
(413) 736-2112
www.pc-enterprises.com
Norman Fiedler, CEO
PC Enterprises, d/b/a Entre Computer, assists organizations with procuring, installing, troubleshooting, servicing, and maximizing the value of technology. In business since 1983, it continues to evolve and grow as a lead provider for many businesses, healthcare providers, retailers, and state, local, and education entities.

PARAGUS STRATEGIC IT
112 Russell St., Hadley
(413) 587-2666
www.paragusit.com
Delcie Bean IV, president
While still in high school, Delcie Bean founded Paragus IT in 1999, first under the name Vertical Horizons and then Valley Computer Works. Under the Paragus name, it has grown dramatically as an outsourced IT solution, providing business computer service, computer consulting, information-technology support, and other services to businesses of all sizes. 

REDIKER SOFTWARE INC.
2 Wilbraham Road, Hampden
(800) 213-9860
www.rediker.com
Andrew Anderlonis, president
Rediker software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts. For example, 100,000 teachers use the TeacherPlus web gradebook, and the ParentPlus and StudentPlus web portals boast 2 million users.

SANDERSON MacLEOD INC.
1199 South Main St. Palmer
(413) 283-3481
www.sandersonmacleod.com
MARK BORSARI, PRESIDENT
Launched in 1958 by Ken Sanderson and Bruce MacLeod, Sanderson MacLeod invented the first twisted-wire mascara brush. Today, it is an industry leader in the making of twisted wire brushes for the cosmetics industry, the healthcare sector, the OEM-cleaning brush market, the firearm-cleaning brush market, and many others.

TIGER PRESS (Shafii’s Inc.)
50 Industrial Dr., East Longmeadow
(413) 224-1763
www.tigerpress.com
JENNIFER SHAFII
TigerPress is an award-winning, ISO 9001 & FSC-certified custom printing company featuring the latest digital prepress and printing technology. The company manufactures folding cartons, marketing and educational printed products, fulfillment services, and indoor and outdoor signs.
TROY INDUSTRIES INC.
151 Capital Dr., West Springfield
(413) 788-4288
www.troyind.com
Steve Troy, CEO
Troy Industries was founded on the principle of making reliable, innovative, over-engineered products that function without question when lives are on the line. Troy is a leading U.S. government contractor that designs and manufactures innovative, top-quality small-arms components and accessories and complete weapon upgrades.

UNITED PERSONNEL SERVICES *
1331 Main St., Springfield
(413) 736-0800
www.unitedpersonnel.com
Patricia Canavan, president
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

WESTSIDE FINISHING CO. INC.
15 Samosett St., Holyoke
(413) 533-4909
www.wsfinish.com
BRIAN BELL, PRESIDENT
Founded in the early 1980s, Westside Finishing is a family-owned business specializing wide array of services, including silk screening, conveyorized powder coating, batch powder coating, pad printing, trucking, sub-assembly, final packaging, and more.

Revenue Growth

1. FIVE STAR TRANSPORTATION INC. *
809 College Highway, Southwick
(413) 789-4789
www.firestarbus.com
Nathan Lecrenski, president
Five Star provides school-bus transportation services to school districts and charter schools throughout Western Mass. From its launch a half-century ago with a single bus route, the company currently services more than 12 school districts and operates a fleet of more than 175 vehicles. 

2. BAYSTATE BLASTING INC.
36 Carmelinas Circle, Ludlow
(413) 583-4440
www.baystateblasting.com
Paul Baltazar, president
Baystate Blasting, Inc. is a local family-owned and operated drilling and blasting firm located in Ludlow that began in 2003. Services include site work, heavy highway construction, residential work, quarry, portable crushing, and recycling, and it is an ATF-licensed dealer of explosives as well as rental of individual magazines.

3. IN-LAND CONTRACTING INC.
83 Carmelinas Circle, Ludlow
(413) 547-0100
Denis Baltazar, Treasurer
In-Land Contracting is a general contractor specializing in garages, exterior work, parking lots, and other types of work.

AMERICAN PEST SOLUTIONS INC.
169 William St., Springfield
(413) 781-0044
www.413pestfree.com
BOB RUSSELL, PRESIDENT
Founded in 1913, American Pest Solutions is a full-service pest-solutions company. With two offices, in Springfield and Hartford, Conn., the company serves residential and commercial customers, offering inspection, treatment, and ongoing protection.

BAYSTATE RESTORATION INC.
69 Gagne St., Chicopee
(413) 532-3473
www.baystaterestorationgroup.com
MARK DAVIAU and DON ROBERT, OWNERS
Baystate Restoration Group is a 24-hour emergency service-restoration company specializing in all areas of restoration and insurance claims due to fire, water, smoke, mold, storm, and water damage to homes and businesses.

BURGESS, SCHULTZ & ROBB, P.C.
200 North Main St., Suite 1, South Building, East Longmeadow
(413) 525-0025
www.bsrcpa.com
ANDREW ROBB, MANAGING PARTNER
Burgess, Shultz & Robb is a full-service accounting firm specializing in accounting, auditing, tax, and business planning for closely held businesses and nonprofit organizations, trusts, and estate services.

CENTER SQUARE GRILL (Fun Dining Inc.)
84 Center Square, East Longmeadow
(413) 525-0055
www.centersquaregrill.com
Michael Sakey, Bill Collins, Proprietors
Center Square Grill serves up eclectic American fare for lunch and dinner, as well as an extensive wine and cocktail selection and a kids’ menu. The facility also has a catering service and hosts events of all kinds.

CHICOPEE INDUSTRIAL CONTRACTORS INC.
107 North Chicopee St., Chicopee
(413) 538-7279
www.chicopeeindustrial.com
Carol Campbell, president
Founded in 1992, Chicopee Industrial Contractors is an industrial contracting firm specializing in all types of rigging, heavy lifting, machinery moving, machine installation, millwrighting, machine repair, heavy hauling, plant relocations, concrete pads, foundations, and structural steel installations.

COURIER EXPRESS INC.
20 Oakdale St., Springfield
(413) 730-6620
www.courierexp.com
Eric Devine, president
Courier Express is committed to providing custom, same-day delivery solutions for any shipment. Its focal point is New England, but its reach is nationwide. The company strives to utilize the latest technologies, on-time delivery, customer service, and attention to detail to separate itself from its competitors.

E.F. CORCORAN PLUMBING & HEATING CO. INC. *
5 Rose Place, Springfield
(413) 732-1462
www.efcorcoran.com
CHARLES EDWARDS and BRIAN TOOMEY, Co-OWNERS
E.F. Corcoran Plumbing and Heating, founded in 1963, is a full-service plumbing and HVAC contractor. Services include 24-hour plumbing service, HVAC system installs, design-build services, energy retrofits, system replacements and modifications, gas piping, boilers, and more.

EOS APPROACH, LLC / Proshred Security international
75 Post Office Park, Wilbraham
(413) 596-5479
www.proshred.com
JOE KELLY, OWNER
Proshred is an industry leader in on-site shredding and hard-drive destruction. The company offers a number of services, including one-time paper shredding, ongoing shredding service, hard-drive destruction, product destruction, document scanning, and drop-off shredding.

EWS PLUMBING & HEATING INC.
339 Main St., Monson
(413) 267-8983
www.ewsplumbingandheating.com
BRANT STAHELSKI, PRESIDENT
EWS Plumbing & Heating Inc. is a family-owned and operated company that designs and installs plumbing and HVAC systems. A full-service mechanical contractor, the company specializes in both residential and commercial applications.

FLETCHER SEWER & DRAIN INC.
824A Perimeter Road, Ludlow
(413) 547-8180
www.fletcherseweranddrain.com
Teri Marinello, president
Since 1985, Fletcher Sewer & Drain has provided service to homeowners as well as municipalities and construction companies for large pipeline jobs. From unblocking kitchen sinks to replacing sewer lines, Fletcher keeps up to date with all the latest technology, from high-pressure sewer jetters to the newest camera-inspection equipment.

GALLAGHER REAL ESTATE *
1763 Northampton St., Holyoke
(413) 536-7232
www.gogallagher.com
PAUL GALLAGHER, OWNER
Gallagher Real Estate is an independent brokerage that operates in Hampshire and Hampden counties in Massachusetts and Hartford County in Connecticut, and specializes in both residential and commercial properties. The company has offices in Holyoke, South Hadley, East Longmeadow, and Springfield.

GLEASON JOHNDROW LANDSCAPING INC.
44 Rose St., Springfield
(413) 727-8820
www.gleasonjohndrowlandscaping.com
Anthony Gleason II, David Johndrow, Owners
Gleason Johndrow Landscape & Snow Management offers a wide range of commercial and residential services, including lawnmowing, snow removal, salting options, fertilization programs, landscape installations, bark-mulch application, creative plantings, seeding options, pruning, irrigation installation, maintenance, and much more.

GMH FENCE CO. inc. *
15 Benton Dr., East Longmeadow
(413) 525-3361
www.gmhfence.com
GLENN HASTIE, OWNER
Serving the Western Mass. area for nearly a quarter century, GMH Fence Co. is one of the largest fence companies in the region. The company offers fence installations from a selection of wood, aluminum, steel, and vinyl fencing for residential and commercial customers.

KNIGHT MACHINE TOOL CO. INC.
11 Industrial Dr., South Hadley
(413) 532-2507
Gary O’Brien, owner
Knight Machine & Tool Co. is a metalworking and welding company that offers blacksmithing, metal roofing, and other services from its 11,000-square-foot facility.

L & L PROPERTY SERVICES, LLC
582 Amostown Road, West Springfield
(413) 732-2739
www.
RICHARD LAPINSKI, OWNER
L&L Property Services LLC is a locally owned company providing an array of property services, including lawn care, snow removal, sanding, excavations, patios and stonewalls, hydroseeding, and more.

MARKET MENTORS, LLC *
1680 Riverdale St., West Springfield
(413) 787-1133
www.marketmentors.com
Michelle Abdow, principal
A full-service marketing firm, Market Mentors handles all forms of marketing, including advertising in all media, media buying, graphic design, public relations, and event planning.

MORAN SHEET METAL INC.
613 Meadow St., Agawam
(413) 363-1548
PAUL MORAN, OWNER
Founded in 1993, Moran Sheet metal is a family-owned company specializing in custom fabrication and installation of HVAC systems for commercial clients across Western Mass. and into Central Mass.

NORTHEAST IT SYSTEMS INC.
170 Lockhouse Road, Westfield
(413) 736-6348
www.northeastit.net
Joel Mollison, president
Northeast is a full-service IT company providing business services, managed IT services, backup and disaster recovery, and cloud services, as well as a full-service repair shop for residential customers, including file recovery, laptop screen replacement, PC setups and tuneups, printer installation, virus protection and removal, and wireless installation.

RAYMOND R. HOULE CONSTRUCTION INC.
5 Miller St., Ludlow
(413) 547-2500
www.rayhoule.com
TIM PELLETIER, PRESIDENT
Raymond R. Houle Construction specializes in commercial and industrial construction. Services include general contracting, construction management, and an integrated construction-assistance program.

RODRIGUES INC.
782 Center St., Ludlow
(413) 547-6443
Antonio Rodrigues, president
Rodrigues Inc. operates Europa Restaurant in Ludlow, specializing in Mediterranean cuisine with an interactive dining experience, presenting meals cooked on volcanic rocks at tableside. Europa also offers full-service catering and banquet space.

SECOND WIND CONSULTANTS
136 West St., #102, Northampton
(413) 584-2581
www.secondwindconsultants.com
AARON TODRIN, PRESIDENT
Second Wind Consultants is a Better Business Bureau-accredited business debt-relief consulting firm that helps companies avoid bankruptcy or litigation through a debt workout.

SKIP’S OUTDOOR ACCENTS INC.
1265 Suffield St., Agawam
(413) 786-0990
www.skipsonline.com
JOHN and SCOTT ANSART, OWNERS
Skip’s Outdoor Accents specializes in a wide range of outdoor products, including sheds and garages, gazebos, swingsets, outdoor furniture, yard and garden products, weathervanes and cupolas, indoor furniture, playhouses, and pet structures.

SUMMIT CAREERS INC.
85 Mill St., Suite B, Springfield
(413) 733-9506
www.summetcareers.inc
DAVID PICARD, OWNER
Summit Careers provides temporary, temp-to-hire, and direct-hire services for clients in a variety of sectors, including light industrial, warehouse, professional trades, administrative, accounting, and executive.

TAPLIN YARD, PUMP & POWER (M. Jags Inc.)
120 Interstate Dr., West Springfield
(413) 781-4352
www.fctaplin.com
Martin Jagodowski, president
Taplin has been servicing the local area since 1892, and is an authorized dealer for parts, equipment, service, and accessories for a wide range of brands. It boasts a large inventory of zero-turn mowers, commercial lawn equipment, lawnmowers, lawn tractors, trimmers, blowers, generators, pressure washers, pole saws, sprayers, chainsaws, and more.

VANGUARD DENTAL, LLC
1730 Boston Road, Springfield
(413) 543-2555
www.vanguarddentistry.com
DR. YOGITA KANORWALLA, PRINCIPAL
Vanguard Dental is a full-service dental practice specializing in same-day crowns, dental implants, root canals, bridges and dentures, Invisalign, and cosmetic dentistry.

WANCZYK EVERGREEN NURSERY INC.
166 Russell St., Hadley
(413) 584-3709
www.wanczynursery.com
MICHAEL WANCZYK, OWNER
Wanczyk Nursery has been a premier plant grower in the Pioneer Valley since 1954. The family-owned business offers many kinds of trees, shrubs, bushes, and flowers.

WEBBER & GRINNELL INSURANCE AGENCY INC.
8 North King. St., #1, Northampton
(413) 586-0111
www.webberandgrinnell.com
BILL GRINNELL, PRESIDENT
Webber & Grinnell’s roots can be traced back to 1849, when A.W. Thayer opened an insurance agency on Pleasant St. in Northampton. The agency offers automotive, homeowners, and business coverage, as well as employee benefits.

Community Spotlight

Community Spotlight

With projects like the convenience store on Shaker Road complete, East Longmeadow is anticipating progress

With projects like the convenience store on Shaker Road complete, East Longmeadow is anticipating progress on higher-profile developments, like the health complex at the Longmeadow line and a possible mixed-use project on Chestnut Street.

Denise Menard has witnessed plenty of growth in East Longmeadow’s Town Hall since becoming the community’s first town manager two years ago, from the creation of a seven-member Town Council to the creation of a Human Resources department, a new director of Finance and director of Planning and Community Development, and the establishment of a Board of Health overseen by a full-time director.

But she says the most important change in the city offices may be the ease with which new businesses to town can navigate the permitting process.

“I see myself as a business manager for the town — a business manager that has the authority to make the kinds of decisions that need to be made to streamline the process,” she said. “Just being here day to day, helping implement the priorities of the council and all these other things, is a real a plus for the community. And in the last two years, we’ve seen a lot.”

Take, for instance, the 18,000-square-foot medical office building at 250 North Main St. constructed by Associated Builders last year for Baystate Dental Group. The dental office occupies the first floor, and the second floor is being rented for medical and office space.

“That’s a great credit to the community; they just wanted to locate in East Longmeadow,” Menard said. “We’ve been told by regional economic-development groups that we are one of the hottest communities right now to try to locate businesses in, and that’s an awesome example.”

Another, more complex project in the health realm is a joint venture with the town of Longmeadow — a medical complex that will add to East Longmeadow Skilled Nursing Center at 305 Maple St., cross town lines, and provide benefits to both communities.

“We’ve been told by regional economic-development groups that we are one of the hottest communities right now to try to locate businesses in, and that’s an awesome example.”

The project includes four structures on a 20-acre site: a 50,000-square-foot medical office building in Longmeadow that will be occupied by Baystate Health; a two-story, 25,000-square-foot office building in East Longmeadow; and an assisted-living facility and expansion of an existing skilled-nursing facility run by Berkshire Health.

“It’s really moving along,” she said, adding that the buildings on the East Longmeadow side should be up by the spring. Meanwhile, the two towns have worked together to improve road infrastructure at the site. The project encompasses three intersections on Dwight Road — two in Longmeadow and one in East Longmeadow. Longmeadow is managing the road improvements, and East Longmeadow is receiving contributions from the nursing-home developer, which will pass through to Longmeadow to offset the cost of the street improvements.

“The road improvements have been painful to say the least, but it will be such a great improvement at the end of the day,” Menard said. “It’s so nice to have a joint venture with Longmeadow, and both sides are going to win with that. Longmeadow and I are good neighbors. The two town managers really work well together.”

Major projects like these are complemented by a number of other developments in town, a trend she says was boosted by the town’s change in government two years ago.

“I’ve had developers come in and say, ‘we waited because we wanted to see what the new charter was going to be like before we decided to come to East Longmeadow,’” she recalled. “So there was a change in the philosophy of people looking in from the outside, as to what they would like to see here, and I think they’re happy with what they see now with the new government.”

Setting Down Roots

Menard said East Longmeadow has a decent stock of developable land.

“We have industrial space, and we also have agricultural land, and we’re wondering what’s going to happen with that because farming is getting more difficult. But we want to be agriculture-friendly and hope to continue down that path.”

The new director of Planning and Community Development, Constance Brawders, has been taking the land stock into consideration as part of a master plan that’s in the early stages, Menard added.

“That master plan will focus on what residents here want,” she explained, adding that a series of public forums will focus on topics like recreation, traffic, and what kind of land-use mix residents want, balancing residential neighborhoods with the need for commercial and industrial investment.

East Longmeadow
at a Glance

Year Incorporated: 1894
Population: 15,720
Area: 13.0 square miles
County: Hampden
Residential Tax Rate: $20.94
Commercial Tax Rate: $20.94
Median Household Income: $62,680
Median Family Income: $70,571
Type of Government: Town Council, Town Manager
Largest Employers: Cartamundi; Lenox; Redstone Rehab & Nursing Center; East Longmeadow Skilled Nursing and Rehabilitation
* Latest information available

“It will take a little while, but it hasn’t been updated in a long time,” she told BusinessWest. “So it’s time for us to take a snapshot of today and see what we want to look like in the future.”

It’s healthy to conduct such an exercise because society changes a lot over the years, and that affects how businesses operate and how towns cater to their needs.

“Think about the changes in the world just in the past 20 years. There are huge differences,” she said. “The big businesses that required a lot of space because they needed a lot of employees — now maybe they don’t need so many on site because a lot of them can work from home. My son works from home, and he’s part of a huge organization; they don’t require the footprint they used to.

“So a lot of things have changed since we’ve updated our plan,” she went on, “and it’ll be time to just address what we have now and what the current businesses and residents and everybody that has anything to do with East Longmeadow wants, so we can move forward. That’s really exciting.”

Some projects in the works have the potential to create vibrancy in town, such as an ongoing plan to create a mixed-use development at 330 Chestnut St., in the former Package Machinery building. The project would include commercial, retail, and possibly office space in the front part of the building, and above will be some residential apartments or condominiums.

The applicant for that project, MM Realty Partners, withdrew the proposal last winter, but they are now moving forward. The exact nature of the project is still being hammered out, but Menard says mixed use is a promising model for the site, due to the energy and foot traffic it would create.

“That’s the interesting part about it, but we’ve got to make sure it’s the right fit in the right spot for East Longmeadow,” she noted. “It certainly is an interesting concept.”

Other projects have come on line recently, including a gas station and 6,500-square-foot convenience store at 227 Shaker Road, a lot that had been empty for many years. That development was delayed when Atlantis Management Group bought out the property, but after a second round of permitting and approvals, construction went forward and was completed this year.

“The whole change in ownership delayed them applying for the permits they needed to bring it all together,” she added, “but now that’s on board, and they’re always busy.”

Attractive Mix

Part of what makes East Longmeadow attractive, Menard said, is a healthy mix of properties of all kinds, both residential and commercial.

“We have some very high-end housing, but we have some very moderate housing as well,” she noted. “We have a great Recreation Department, and our schools have a great reputation.”

Residents and businesses also appreciate that the town is conservative when it comes to taxation and spending, she added.

“Businesses see that our tax rate isn’t fluctuating up and down; it is really just gradually going to a level of what we need to address the needs of the community. And it’s a community that people are saying they want their children to grow up in. They want to own houses here.”

Employers feel the same way, she added. “In fact, we had a business come in — he was going to be leasing from somebody in East Longmeadow — and he said, ‘I want to come here because my staff, my workers, would be able to live in a nice community with good amenities and good community spirit.’”

Maintaining that culture takes planning, of course, and the woman who sees herself as a business manager is pleased that those plans will be carefully crafted — and hopefully implemented — in the coming years.

“This is a moving, growing community, to be sure,” Menard said. “We have a lot going for us.”

Joseph Bednar can be reached at [email protected]