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NORTHAMPTON — Karin Jeffers, president and CEO of behavioral-health agency Clinical & Support Options, announced the appointment of Geoffrey Oldmixon as the nonprofit’s associate vice president of Marketing & Development.

Previously, Oldmixon served as director of Marketing for public television station WGBY and director of Communications and Online Services for the Harold Grinspoon Foundation. He holds a master’s degree in interactive communications from Quinnipiac University, a bachelor’s degree in writing and public relations from Bridgewater State University, and a career certificate in grant writing from Fort Hays State University.

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WESTFIELD — Wright-Pierce, an environmental/civil infrastructure engineering firm, has announced the opening of an office in Westfield.

“Opening the Westfield office is the next step in our strategic plan to better serve our expanding client base in Central and Western Massachusetts,” said Wright-Pierce President and CEO John Braccio. “We look forward to being an active community partner with municipalities throughout the region, helping to engineer environmentally sustainable and economically sound solutions to New England’s aging water, wastewater and civil infrastructure challenges.”

Thomas Hogan, regional group leader for Central and Western Massachusetts, will serve as office manager.

“Having spent my professional life serving clients in the Central and Western Massachusetts region, I have great appreciation for the quality of life here,” said Hogan. “Similarly, I was drawn to join Wright-Pierce in part because of the firm’s work culture and record of repeat clients; a record clearly earned by a high level of commitment to client satisfaction, as well as technical expertise.”

Prior to joining Wright-Pierce, Hogan served more than 20 years as an engineering consultant to Massachusetts municipal, institutional, industrial, commercial and energy sector clients.

Wright-Pierce is an award-winning, multi-discipline engineering firm that has been providing water, wastewater and civil infrastructure services since 1947. Employee-owned, Wright-Pierce’s more than 200 engineers and support professionals are strategically located in offices throughout New England and Florida.

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HAMPDEN — Rediker Software announced that Robbin Vipond-Lauzon has been hired as the company’s new director of Finance.

She brings nearly 20 years of experience as a financial analyst and project manager with extensive experience in operations, process improvement, analysis, budgeting and forecasting. Before joining Rediker Software, Vipond-Lauzon was vice president of Finance at Healthy Living Market and Café.

In her new role, Vipond-Lauzon will be responsible for managing the company’s finances, tracking cash flow and financial planning, as well as analyzing the company’s financial strengths and weaknesses and proposing corrective actions.

Vipond-Lauzon holds a bachelor’s degree in Business & Accounting from Framingham State University and a Master’s in Finance from the Georgia State. She is also an actively licensed CPA with the state of Massachusetts.

 

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SPRINGFIELD — The National Association of Watch and Clock Collectors (NAWCC) is staging its national convention in Western Mass – 39 years after its last New England convention.

The convention, which started Thursday, takes place at the Eastern States Exposition, and runs through Sunday.

“The convention is unique to New England because the first clock and watches were produced in New England in the 1700s,” said Alicia Szenda, GSCVB director of Sales.  “This convention is all about clocks, watches, the tools used in making and repairing them, sun dials, barometers and ephemera. Members of the group share a common interest in collecting, buying, selling, trading, repairing, restoring, and studying the science of time.”

The NAWCC Convention features products for purchase along with raffles, lectures, and contests. The group was brought to Western Mass by the Greater Springfield Convention and Visitors Bureau. The economic impact is estimated at $2,543,423 which includes hotel rooms, meals and other costs associated with the convention.

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SPRINGFIELD — Mayor Domenic J. Sarno, Chris Cignoli, director of the Springfield Department of Public Works (DPW) and Mercy Medical Center President Mark Fulco hosted an announcement Tuesday to celebrate newly operational traffic signalization at the Carew Street entrance to Mercy Medical Center.

The new intersection features a new traffic signal, turning lanes in both directions on Carew Street, as well as turning lanes off of the Mercy campus from Cass Street.

“This is another good example of my administration’s continued efforts to do public/private collaboration initiatives to enhance quality of public health and safety in our neighborhoods,” said Sarno. “This traffic light has been sorely needed for many years to give peace of mind to all the patrons of Mercy Hospital and our Carew Street neighborhood area. I am so thankful to Mercy Medical Center President Mark Fulco’s leadership and partnership, along with our city’s team of DPW Director Chris Cignoli and CAFO TJ Plante to finally, after all these years, get this done.”

The $650,000 redesign is the result of a collaboration between the city and Mercy Medical Center and was announced April of last year. The City contributed $550,000 and Mercy provided $100,000 for construction and installation. 

“Mercy Medical Center’s commitment to providing a safe environment for our patients, their families and our colleagues extends beyond the walls of our facilities,” said Fulco. “This new traffic signal is an important upgrade that safely and efficiently manages vehicle, bicycle and pedestrian traffic at this busy intersection. We are grateful to the city of Springfield and Mayor Sarno for the partnership that made this improvement possible.”

Said Cignoli, “this project was a great collaboration between the city and Mercy. The installation of a new traffic signal will significantly improve the safety of vehicles and pedestrians utilizing all of the services on Mercy’s campus, as well as slow traffic on Carew Street.”

Vanasse Hangen Brustlin Inc. of Springfield designed the intersection and Morais Concrete Service performed site work.

 

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SPRINGFIELD — The Advertising Club of Western Massachusetts’ Trustees of the Order of William Pynchon have announced their selection of three local residents as recipients of this year’s Pynchon medal. Slated to receive medals at an Oct. 10 event are:

  • Charles R. Casartello, Jr., an attorney at the Springfield-based firm of Pellegrini, Seeley, Ryan and Blakesley, and a long-time advocate for the Open Pantry Community Service and Griffin’s Friends, nominated by Ronald Berger, M.D.;
  • Robert Charland, a man committed to providing working bicycles and other services to children in need, nominated by Marsha Montori; and
  • Heriberto Flores, founding member of Partners for Community and advocate for the underserved, nominated by Ed Cohen.

“Recognizing those who have made an outstanding impact to our communities has been in the Ad Club charter for more than 100 years,” said Scott Whitney, chairman of the Pynchon Trustees. “Every one of this year’s Pynchon recipients fulfills that criteria in a superlative way.”

This year’s recipients were chosen from a pool of nominations for the award received earlier this year by the Advertising Club. All nominees are researched by the trustees, who then deliberate before selecting final recipients. All Pynchon medalists are chosen by unanimous decision of the Pynchon trustees, who are the current, and five past presidents of the Advertising Club. Pynchon Trustees for 2019 are Barbara Perry, Jillian Gould, Teresa Utt, David Cecchi, Scott Whitney, and current Advertising Club president Brenda McGiverin.

More than 200 citizens have been inducted into the Order of William Pynchon since its founding in 1915.

In his role as an attorney, Cassartelo, has provided countless hours of pro bono services to those who couldn’t otherwise afford legal help. Counted among this number are four cases in which he represented first responders and families who suffered the loss of a loved one in the 9/11 tragedy.

After years of involvement with Springfield’s Bright Nights Road Race, Casartello developed a new fundraising event for Open Pantry Community Services — the Stuffing the Pantry Thanksgiving Day Road Race. Through his leadership, the event has raised more than $200,000 and approximately 15,000 pounds of food over its first seven years, becoming the single largest fundraiser for Open Pantry.

In 1994, Jim and Michelle Kelleher founded Griffin’s Friends in memory of their son. This organization is dedicated to bringing moments of joy to courageous children facing cancer and to raise funds for the Griffin’s Friends Children’s Cancer Fund at Baystate Health Foundation. Casartello was an early supporter of Griffin’s Friends and continues to be a connector for volunteers.

Charland’s life has been distinctly marked by tragedy — but it is in no way a stretch to say that he has, time and time again, turned trauma into superlative goodness.

Take, for example, the horrific revelation that his then 9-year-old daughter had been the victim of rape at the hands of her mother’s boyfriend. Charland won full custody, but also threw his efforts into giving his daughter a life of fun and purpose — and charting himself on the same course. In addition to the several jobs he held to make ends meet, Bob became leader of his daughter’s Girl Scout troop and began coaching girls’ softball. Eventually, his daughter grew up and moved on to other activities, giving Charland something he wasn’t accustomed to: free time. He filled the void by providing what he called “deaf automotive” instruction for students attending the Willie Ross School for the Deaf.

Shortly thereafter, Charland suffered trauma of his own. During his time as a bouncer in one of his many jobs, he was assaulted with a baseball bat and sustained a brain injury that led to a cerebral cyst, giving him the cognition of a man decades his senior. His first thought was to put his affairs in order and contact Death with Dignity to avoid becoming a burden to others. But when a Springfield school counselor called him to ask whether he could refurbish some old bikes for underprivileged children, his mindset changed. Yes, he could refurbish bikes, and he also had some old ones he could work on and give to kids. Answering that request was the first step on a journey that he calls, simply, “the bike thing”—a venture that has grown into a prolific nonprofit called Pedal Thru Youth, giving more than 1,200 underprivileged children a bike of their own.

Recently, Charland has included modified toy cars, or powerwheels, in his repertoire. These child-size vehicles allow young people with disabilities to become mobile and ease their fear as they drive themselves from hospital rooms to treatment.

Springfield Mayor Domenic Sarno said of Charland in an interview with BusinessWest, “His attitude is so positive—it’s not about himself, it’s about making a better opportunity for these kids and showing that people do care. He’s a one-man wrecking crew.”

Despite the substantial time and financial commitment Charland has invested in Pedal Thru Youth (a year ago he estimated he had spent more than $10,000 on bikes), he has created another venture delivering what he calls “safety bags” for the homeless and others in need. The Springfield Police Department has dubbed the project “Operation Basic Necessities.” Each bag contains items such as gloves, scarves, hats, toothbrushes and toothpaste, protein shakes, granola bars, and more. He began with the State Police, who gave them to those in need, and has since outfitted each Springfield police cruiser with two gender-specific bags, which he replaces for free as they’re needed. He has also donated bags through the Connecticut State Police Department, and the Hampden County Sheriff’s department, where he serves as a Sheriff’s deputy.

In 1971, Flores launched the New England Farm Worker’s Council (NEFWC), a human-service agency dedicated to improving the quality of life for migrant and seasonal farm workers doing the work that he knew so well. Over time, the organization provided education and skills training to thousands of low-income people living throughout Western and North-central Mass., Central Connecticut, Rhode Island, southern New Hampshire, and Puerto Rico. In particular, the Farm Worker’s Council is a champion for the Hispanic communities in these regions.

Flores’ early years were marked by poverty and the struggle for basic daily needs that plague too many Americans. His cumulative response to that experience was Partners for Community, a network of five non-profit social service agencies throughout New England, of which the Farm Worker’s Council is one. Together, these agencies provide employment, family assistance, adult education, youth development, and other services to populations with special needs.

The presentation of the Pynchon Medal and celebration will take place on Oct. 10 at the Log Cabin in Holyoke. Event details and ticket information can be found on the club’s website: adclubwm.org or by calling 413-342-0533.

 

Daily News

HOLYOKE — Architect John Aubin announced plans for the build-out of a company headquarters at his flagship mixed-use development, Open Square. Aubin is creating a new, custom-designed and custom-built work space in his historic zero-net-energy development in Holyoke. The modern office environment will provide approximately 6,000 square feet of work and meeting space for 25 employees.

Current tenant and national healthcare IT consultancy VertitechIT is expanding its presence at Open Square. The new space will also house employees of two sister companies — akiro Consulting, a firm that facilitates medical practice transactions and acquisitions, and BaytechIT, an IT services provider to physician practices, clinics, and non-profit healthcare companies. BaytechIT is a joint venture between VertitechIT and Baystate Health.

The new space will allow collaboration between the three companies while giving each their own autonomy, said Greg Pellerin, VertitechIT chief operating officer. “When you start a company, you’d take a closet to work in, but when you have the ability to make a space, it becomes part of the definition of your company,” he noted. “Our space is part of our company’s culture. What John built for us partially defines us and we love it.”

Aubin’s design for the new companies embraces the former paper mill’s 17-foot ceilings, large windows, maple floors, and solid brick walls while adding modern design and work-space functionality to the open historic environment. “To a person, when folks come in here, they are astounded by our office space,” said Pellerin. “It’s unique and functional for a technology company but fits the aesthetic of everything else around it within the building.”

This will be Open Square’s largest custom build-out in its 19-year history. “I’m interested in melding the old and the new, creating spaces where creative companies can thrive because the work environment supports their mission,” said Aubin. “As an architect, this is the kind of space I love to build. As a developer, these are the types of projects we’re glad to be attracting, companies that are great for our local economy and leverage the true assets of post-industrial cities: our incredible spaces, central location, great prices and diverse community.

“People want to hang out in unique places,” he went on. “Open Square is a poster child for this different approach to growing in post-industrial American cities — a balanced market-based approach.”

Daily News

A prominent business owner from Holyoke and the chancellor of UMass Amherst, are among 13 business leaders to join the board of directors of Associated Industries of Massachusetts (AIM).

Pia Sareen Kumar, co-owner and chief strategy officer of Universal Plastics Group, and Kumble Subbaswami, chancellor at UMass Amherst, were elected to the board of the statewide business association at AIM’s annual meeting in May. AIM represents the interests of more than 3,500 employers on public policy issues affecting the Massachusetts economy.

Tricia Canavan, president of United Personnel in Springfield and an incumbent director at AIM, was elected to the organization’s Executive Committee. Canavan is a 2018 winner of the AIM Next Century award for contributions to economic opportunity and serves as a member of AIM’s Diversity, Equity and Inclusion Committee.

“AIM has always maintained a strong group of directors from Western Massachusetts and Pia Kumar, Kumble Subbaswami and Tricia Canavan certainly add to that strength,” said John Regan, newly named president and CEO of the association.

“AIM members this year elected the most talented and diverse group of new directors in the 104-year history of the organization,” he went on. “We look forward to their insight and direction as the business community prepares for a simultaneously exciting and challenging period.”

Kumar leads a family of five plastics manufacturing businesses located in the Northeast and Midwest, including Universal Plastics in Holyoke. The companies specialize in a range of processes including injection molding, gas assist molding, heavy gauge thermoforming, blow molding and structural foam molding. The current companies have expertise in large, complex and highly aesthetic parts with manufacturing volumes of 50-50,000 parts per year.

Kumar started her career as an investment banker at JPMorgan Chase and was a global director of strategic partnerships at American Express. She holds an MBA from University of Chicago’s Booth School of Business and a bachelor’s degree from Northwestern University.

Subbaswamy became the 30th leader of UMass Amherst July 1, 2012. He has emerged as a popular and well-regarded chancellor for his pursuit of academic excellence, promotion of research and outreach, and initiatives aimed at addressing campus climate, diversity, and culture.

He holds a bachelor’s degree in science from Bangalore University, a master’s in physics from Delhi University, and a PhD in physics from Indiana University. He was elected a fellow of the American Physical Society in 1989.

Canavan is a respected business leader throughout Western Mass.

She leads a second-generation family company that connects more than 700 people each day to good jobs throughout Massachusetts and Connecticut. Headquartered in downtown Springfield, the company operates additional offices in Northampton, Pittsfield and Chelmsford, along with Hartford and New Haven, Conn.

Canavan serves as on the boards of the Economic Development Council of Western Mass., the Springfield Public Forum, the Springfield Regional Chamber of Commerce, Springfield Business Leaders for Education, and the Massachusetts Workforce Development Board.

 

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SPRINGFIELD — Springfield College will host deep ocean explorer and environmentalist Fabien Cousteau and explorer and filmmaker Céline Cousteau for an evening entitled, One Ocean, One People: The Cousteau Legacy and a Call for Environmental Action, on Oct. 24 at 7:30 p.m.

Fabien and Céline are the grandchildren of legendary explorer Jacque-Yves Cousteau.

This year marks the sixth year of the college’s endowed Arts and Humanities Speaker Series, made possible through the generosity of Carlton (’63) and Lucille Sedgeley. This event is free and open to the public.

Both Fabien and Céline will highlight their commitment to fulfilling their family’s legacy of protecting and preserving the planet’s extensive and endangered marine inhabitants and habitats.

Fabien stresses the need for bold and innovative thinking to progress conservation efforts worldwide. He encourages individuals to follow their own curiosity in developing cutting-edge solutions that can address regional and global environmental challenges.

Through powerful storytelling, Céline uses her voyages around the world to offer a thoughtful perspective on the connection of the environment to populations around the world and how this knowledge is vital to the future of each of us on the planet.

Céline has extended her family legacy by co-founding The Céline Cousteau Film Fellowship, a non-profit program whose mission is to empower young aspiring filmmakers and activists to inspire change through filmmaking.

 

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HOLYOKE – College students of Hispanic heritage from Holyoke will benefit from new scholarships established at both Westfield State University and Holyoke Community College, thanks to $100,000 gifts to each institution from Victor and Mariellen Quillard of West Springfield.

Victor Quillard, a retired president of Hampden Bank, and his wife, Mariellen, are both Holyoke natives and their gifts aim to support Hispanic residents from Holyoke who are pursuing their college degrees. The $100,000 donations were given to the Westfield State Foundation and the Holyoke Community College Foundation, the nonprofit fundraising corporations of each institution.

The gifts will establish two new endowed scholarships in the Quillards’ name.

“Our community is fortunate to benefit from the Quillards’ life-changing support,” said Amanda Sbriscia, HCC vice president of Institutional Advancement and executive director of the HCC Founation. “Vic and Mariellen have been dear friends of HCC through the years, and this scholarship is evidence of their belief in the potential of today’s and future generations of students. As a Hispanic Serving Institution, HCC is particularly grateful for the Quillards’ leadership in helping us graduate more students from underserved populations and in creating a path for students to continue their education beyond HCC.”

The Victor E. and Mariellen Quillard Scholarship at HCC gives preference to Holyoke residents of Hispanic heritage who have completed a minimum of 12 credits and maintain a minimum GPA of 2.75. The Victor and Mariellen Quillard Scholarship at WSU gives preference to Holyoke residents of Hispanic heritage who transfer from HCC to Westfield State and have a minimum GPA of 2.75.

“We greatly appreciate the Quillards’ generosity and their commitment to Holyoke and the Hispanic and Latino communities,” said Erica Broman, vice president for Institutional Advancement at Westfield State University and executive director of the Westfield State Foundation. “The Quillard Scholarship will have a transformative impact for these transfer students from HCC who attend Westfield State for many years to come.”

Said Westfield State University president Ramon S. Torrecilha, “these significant monies will support the university’s goals to offer an accessible and affordable education while supporting its commitment to a diverse and welcoming community.”

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SPRINGFIELD — Springfield Technical Community College is currently registering young people for its ‘College for Kids’ program.

The summer program exposes participants between the ages of 11 and 17 to learning opportunities available in science, technology, engineering and math (STEM) fields. Some of the available programs focus on arts and sports.

The “Summer of STEM” will give young people the chance to learn about architecture, lasers, fidget spinners, and more.

Here are the College for Kids at STCC programs on tap through August:

  • Rock-It Science, July 22-26,(ages 11-14, $279): This program features innovative, hands-on science. Activities include using a giant catapult to predict and project objects’ path through the air, designing and building rockets, seeing and hearing “sound waves” while playing musical instruments, building and racing solar cars, and observing rainbows in the sky to explore the nature of light. Activities are coordinated with the Springfield Science Museum.
  • Forensics, July 29-Aug. 2,(ages 11-14, $279): Forensic science is the study of crime scenes and criminal identities. This course will provide students with hands-on experience in forensic science and investigative skills. 
  • The Play’s the Thing, July 29-Aug. 2(ages 11-14, $279): A week of theater immersion that includes theater games, improvisation, and an adaptive short play performed at the end of the week for family and friends. This week of theater builds social skills, confidence, and self-esteem. 
  • Basketball, July 29-Aug. 2(ages 11-14, $169)
  • Keyboarding, July 29-Aug. 2(ages 11-14, $199): Students build necessary keyboarding skills through the use of interactive games and a keyboarding software program. The lessons are fun and help to build a strong typing foundation. 

For more information and to sign up online, visit stcc.edu/explore/summer-programs. For questions, contact Lidya Rivera-Early, director of Community Engagement, at (413) 755-4787 or email [email protected].

 

Daily News

BOSTON — Massachusetts municipal utilities are leading the way in integrating carbon-free technologies into their power portfolios, contributing significantly to achievement of the Commonwealth’s energy goals, according to speakers at a State House event sponsored by the Massachusetts Municipal Wholesale Electric Company (MMWEC), the joint action agency for Massachusetts municipal utilities.

Approximately 14% of electric consumers in the state are served by municipal light plants (MLPs), a valuable part of the electric utility industry that deliver low-cost, reliable electric service to consumers. MLPs are non-profit and owned by the people they serve. Locally appointed or elected boards of commissioners maintain decision-making authority for each light department.

MMWEC Chief Executive Officer Ronald C. DeCurzio outlined the clean energy projects included in the MLP portfolios, dating back to the 1984 construction of a 40-kilowatt wind project built by the Princeton municipal utility.

“Municipal utilities have been at the forefront of the carbon-free energy movement for some time,” DeCurzio said. “MLPs have recognized trends and implemented emerging technologies in an efficient, economic manner in the best interest of their customers.”

In just a few weeks, a new municipal utility wind project will commence commercial operation. Phase Two of the Berkshire Wind Power Project in Hancock, MA will add 4.6 megawatts (MW) to the existing 15-MW wind farm. The project, the second largest wind farm in Massachusetts, is owned by a cooperative consisting of 16 municipal utilities and MMWEC.

By the end of 2019, MMWEC member utilities will have 67.8 MW of wind generation, 48 MW of solar and 26.2 MW of energy storage – nearly 15% of the 2020 target of 200 MW of storage in place in Massachusetts. Three of MMWEC’s members utilized a total of $1.64 million in grants through the Advancing Commonwealth Energy Storage (ACES) initiative, a coordinated effort between the Massachusetts Clean Energy Center and the state Department of Energy Resources, to fund their energy storage projects. A fourth municipal utility took advantage of declining energy storage costs to install an energy storage system without the help of state grants or federal tax incentives, a first amongst municipal utilities in Massachusetts.

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WESTFIELD — On July 14, Stanley Park welcomes ‘Off The Record’ as part of its Sunday Night Concert Series.

The group, well known throughout the region, plays hits from the ’60s and ’70s featuring classic rock & roll.

This performance begins at 6 p.m. at the Beveridge Pavilion and it is free of charge. Chairs will be provided and a food service will be available.

For further information on the Westfield Bank Sunday Night Concert Series please go to www.stanleypark.org or call the park office at (413) 568-9312.

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SPRINGFIELDThe Springfield Regional Chamber is seeking nominations for its annual Super 60 awards program, presented by Health New England.

Marking its 30th year, the awards program recognizes the success of the fastest-growing and privately-owned businesses in the region that continue to make significant contributions to the strength of the regional economy. Each year, the program identifies the top-performing companies in revenue growth and total revenue.

Last year, total-revenue winners combined for more than $750 million in revenues, with 25% of these winners exceeding revenues of $40 million. All winners in the revenue-growth category had growth in excess of 13% while one-quarter of the top 30 companies experienced growth in excess of 75%. 

To be considered, companies must be independently and privately owned, be based in Hampden or Hampshire county or be a member of the Springfield Regional Chamber, produce revenues of at least $1 million in the past fiscal year, and be in business for at least three full years. Companies are selected based on their percentage of revenue growth over a full three-year period or total revenues for the latest fiscal year. 

Companies may be nominated by financial institutions, attorneys, accountants or be self-nominated and must submit a nomination form and provide net operating revenue figures for the last three full fiscal years, signed and verified by an independent auditor. All financial information must be reported under generally accepted accounting principles and will be held and considered confidential and not released without prior approval.

Nomination forms are available by contacting Grace Szydziak at [email protected] or (413) 755-1310.  Nominations must be submitted no later than August 2.

The Super 60 awards will be presented at the annual luncheon and recognition program on Oct. 25, from 11:30 a.m. to 1:30 p.m. at Chez Josef in Agawam.

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AMHERST — Nefertiti Walker, a faculty member in the Isenberg School of Management who also serves as its associate dean for an inclusive organization, has been named interim associate chancellor for diversity, equity and inclusion at the University of Massachusetts Amherst by Chancellor Kumble R. Subbaswamy.

Walker will begin her new role effective July 1. She succeeds Enobong “Anna” Branch, who recently became the vice chancellor for Diversity, Inclusion, and Community Engagement at Rutgers University-New Brunswick. A national search to select a permanent appointment will commence soon.

Walker has served in her current position at Isenberg since January, after holding the position of director of diversity and inclusion at Isenberg from 2017 to 2018. She joined the UMass Amherst community in 2011. 

“I am very much looking forward to working with Chancellor Subbaswamy and serving UMass Amherst in this role,” Walker said. “The collective work that we have done in Isenberg in the areas of diversity and inclusion at the student, staff, faculty, alumni and community levels has prepared me for this role. I have admired the work of Associate Chancellor and Professor Anna Branch and her incredibly productive team. As such, I enthusiastically look forward to joining them, as we continue the always evolving mission of building a diverse culture of equity and inclusion, rooted in dignity and respect.”

Said Subbaswamy, “I am pleased that Nefertiti Walker has agreed to accept this important role. As we move forward as a community, her leadership experience will be invaluable as we continue the vital work of building an inclusive and diverse campus where all our community members can thrive.”

Serving as a member of Isenberg’s senior leadership, Walker focused on developing a culture of inclusion through a new diversity and inclusion curriculum, a school-wide inclusion committee, student organizations focused on diversity, and the development of an Inclusive Leadership Summit, all of which were done “in collaboration with students, faculty, and staff,” said Walker.

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MONSON — Monson Savings Bank recently distributed more than $20,000 in scholarships to high school seniors who graduated this year from Monson, Ware, and Wilbraham/Hampden High Schools and a home-schooled student.

“As a community bank, we are committed to helping local families save, prepare, and pay for higher education,” said Steve Lowell, president and CEO of Monson Savings Bank. All of the students were invited to the bank’s corporate headquarters for a celebration, where Lowell spoke to them about their exciting future and congratulated each one on their hard work and accomplishments.

The scholarships were presented to students — selected by their school and the bank — who have demonstrated academic success and have an interest in pursuing a higher education. They are:

Minnechaug: Edward Wurszt, Hunter Acconcio, and Timothy Connors;

Monson High School: Derek Joyce, Liam Metcalfe, Taylor Mitchell, and Hannah Somers;

Ware High School: Shelby Tweedie, Kayla Smith, and Travis Orszulak

Home Schooled: David Krutov

 

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LONGMEADOWOn June 17, JGS Lifecare, a leading healthcare system serving seniors and their families, recently hosted its 39th Annual Frankel-Kinsler Classic Day of Tournaments at Twin Hills Country Club in Longmeadow, raising more than $97,000 for the care of the community’s elders.   

“This popular annual community fundraising event has been renamed to reflect that it is more than simply a golf tournament, with participants competing in tennis, bridge, canasta and mahjong outnumbering our golfers,” said Susan Halpern, vice president of development and communication, at JGS Lifecare. “Our intent is to create a fun day of tournament play across multiple activities, to attract a wide range of people interested in a day of camaraderie and competition to help raise funds to support our mission of caring.  The event is also our way of continuing to honoring the memory of Michael J. Frankel, former chairman of the JGS Lifecare Board of Directors, and the families of Raymond and Herman Kinsler, longtime leaders and supporters, for their exemplary commitment to those served by JGS Lifecare.

“Great effort is put into creating a celebratory atmosphere, including a lively cocktail reception featuring the live music of The Blood Brothers Band, a band that Michael Frankel helped form and was their drummer,” she went on. “After the awards dinner the band plays outdoors into the evening, providing attendees with a full day of fun and entertainment.”

The tournament was made possible through the generous presenting sponsorship of the following companies and/or supporters: Harry Grodsky and Co., Inc.; ProCare LTC Pharmacy; Steve and Georgianne Roberts; SEI Investments Company; TD Bank; Berkshire Bank; Century Investment;  Epstein Financial Services; Albert & Judith Goldberg Family Foundation; Kaste Industrial Machine Sales, Inc.; Meyers Brothers Kalicka, P.C.; and NEFCO.

Cover Story

A Strained Safety Net

Joan Kagan, president and CEO of Square One

Joan Kagan, president and CEO of Square One

Managing a nonprofit agency has never been easy, but a number of factors, from low unemployment rates and rising employment costs to new labor regulations and immense competition for donor dollars, are making it much more difficult for organizations to carry out their missions.

Joan Kagan compares the effects that unfunded mandates and rising costs have on a nonprofit to a bad tomato season. Well, sort of.

To make that point, she told a story. On a summer day a few years ago, she was informed by the waitress at the restaurant she was patronizing that, if she wanted tomatoes on her sandwich, she would have to pay a surcharge.

“There was a lack of good tomatoes around, so that restaurant owner had to pay a higher price for his tomatoes, and he was passing that cost onto the customer,” said Kagan, president and CEO of early-education provider Square One, adding quickly that the analogy doesn’t exactly work.

That’s because nonprofits are not like restaurants offering tomatoes. They provide vital services, the rates for which are set by the state or federal government, and they can’t simply be raised because the cost of paying employees, providing health insurance, or simply paying the rent, continues to escalate.

And this is the situation that nonprofits, a large and important cog in the regional economy, are facing right now.

Indeed, in June 2018, Massachusetts Gov. Charlie Baker signed a bill that is set to increase the minimum wage gradually every year, until it reaches $15 an hour in 2023. In addition, a payroll tax increase was issued for the new paid family and medical leave program, upping the rate from 0.63% to 0.75%. The state originally planned to begin collecting these taxes on July 1, but due to many companies and organizations expressing confusion on the specifics, the start of the required contributions has been delayed by three months.

“If there is a 5% increase in our health insurance in a year, we have to figure out where that comes from. We can’t just turn around and raise our rates by 5%.”

But the tax hike is coming, and it is one of myriad factors contributing to what are becoming ultra-challenging times for nonprofits, said Kagan.

Katherine Wilson, president and CEO of Behavioral Health Network Inc., which provides a variety of services to individuals with mental health issues, concurred.

“What’s more challenging now for my type of business is that so much of our revenue is established as a rate by somebody else,” said Wilson, who speaks from decades of experience when she says that while running a nonprofit has never been easy, it has perhaps never been more difficult than it is now. “If there is a 5%  increase in our health insurance in a year, we have to figure out where that comes from. We can’t just turn around and raise our rates by 5%.”

Gina Kos, executive director of Sunshine Village in Chicopee, a provider of day services for adults with disabilities, agreed. She told BusinessWest that while demand for the services provided by her agency is increasing, a point she would stress many times, the funding awarded to it for those services has either remained stagnant or decreased, at the same as costs, especially labor costs, are skyrocketing.

And, as noted, matters are about to get a whole lot worse.

“The state tells us how much they’re going to give us for a service, and we figure out how we can create a high-quality, desirable service with the money that they’re giving us,” said Kos, adding that Sunshine Village, along with many other nonprofit organizations, have been able to do this successfully in the past. “Unfortunately, now, it’s getting harder and harder… the regulations are becoming too burdensome.”

Gina Kos

Gina Kos says the measures contained in the so-called ‘grand bargain’ will present a stern test for all nonprofits.

She was referring, of course, to measures contained in the so-called Grand Bargain, the compromise struck between elected officials and the state’s business leaders. They include the minimum-wage increases and paid family leave, the latter of which will bring its own challenges to nonprofits used to running lean.

And these additional expenses come at a time when nonprofits are locked into rates that they can charge for services, with some of these rates badly out of date, said Wilson.

“When the state looks at an organization to come up with its rate, they look at the cost it took to fulfill the service two years ago,” she explained. “They don’t look at the market rate, they look at data that’s two years old … so the rates that they establish are extremely low and keep us as employers of individuals with low hourly rates.

“That makes it very difficult to find a quality staff person to fill our jobs and do good work that we need to be doing for the people that we serve,” she went on, adding that, in this climate, she and all nonprofit managers must be imaginative and persistent as they seek ways to bring more revenue and donations to their organizations.

For this issue and its focus on nonprofits, BusinessWest talked with area industry leaders about the forces contributing to these challenging times and the ways they’re responding to them.

Making Ends Meet

Kos, like other business and nonprofit leaders, said she has real doubts about whether the pending minimum-wage increases will significantly improve quality of life for the employees who receive them.

She believes many businesses and nonprofits will respond to the increases by cutting staffers’ hours, thus keeping payroll levels stagnant. Meanwhile, the minimum-wage hikes may actually hurt some employees because their higher annual salaries will push them over the so-called benefit cliff, meaning they will lose forms of assistance — for housing, food, and other items — previously provided by state and federal agencies because they no longer qualify, income-wise.

“Unfortunately, now, it’s getting harder and harder… the regulations are becoming too burdensome.”

“The goodness of what people want to do to give people a better quality of life through income is not going to be achieved,” said Kos. “And, quite honestly, it might even be reversed.”

Meanwhile, she doesn’t have any doubts that these measures will make it much more difficult for agencies like Sunshine Village, where 75% of the budget goes to wages, to carry out their missions, because they will make it more difficult to properly fund and staff their programs and also attract and retain talent.

Indeed, Kos said Sunshine Village, which has 280 employees, likes to tout itself as an employer of choice, paying employees $2 to $4 over the minimum wage in the past, a practice it will find considerably more challenging in the years to come.

That’s due in part to the compression effect that minimum-wage hikes have on salaries across the board. If an employer raises wages at entry-level positions from $13 to $15, it needs to then move its second-tier employees higher in order to differentiate the positions, and so on, up the ladder.

In short, minimum-wage hikes impact wages throughout an organization, said those we spoke with — and, again, unlike businesses selling sandwiches with tomatoes on them, they can’t simply raise rates to cover them.

Katherine Wilson says nonprofits are being challenged by set rates for services that are often out of step with the cost of providing those services.

Katherine Wilson says nonprofits are being challenged by set rates for services that are often out of step with the cost of providing those services.

Meanwhile, the paid-family-leave measure brings challenges of its own, said Kos. In addition to the tax burden, agencies must be able to provide services and run the organization if people are on leave, a real burden for smaller agencies, especially with programs that require minimum staffing ratios.

“We’ve always been able to find ways that we can do more with less,” said Kos. “And we’ve done that through innovation, through increasing efficiencies, through cost-cutting initiatives, but today, it’s just getting harder.”

Kagan agreed, and noted that, with historically low unemployment rates nationally and even in this region, simply finding staff is difficult, especially when nonprofits are competing with a host of industry sectors, including retail and hospitality, for individuals earning entry-level wages.

Kos concurred, and said payroll is just one of the line items on the budget where the numbers are growing.

“Other costs are rising at a level that our funding levels are not keeping up with,” she said. “And because of that, we’re losing really good staff.”

Mission Control

These new challenges for nonprofits are compounded by growing need within the community for many of the services they provide and demand for greater services, said those we spoke with, making this an even more difficult time for this sector.

“Not only are we dealing with the same type of funding level as we have had five or 10 years ago,” said Kos, “the expectation for the service from the customers that we’re seeing is that they want a better service, and we’re not getting better funding for that service.”

She noted that her agency, like Square One and BHN, is one of the many organizations in what’s known as the ‘safety net’ for Western Mass., and if they are not getting the necessary funding to provide their services to members of the community, the entire business community will be negatively affected.

“If Sunshine Village can’t serve more people coming out of the school system, if Square One isn’t able to serve more kids who need daycare, if Behavioral Health Network isn’t able to provide services for people with substance-abuse issues, their family members aren’t going to be able to go to work, and the business community is going to be hurt,” said Kos. “If their employees don’t have the safety net, their employees aren’t going to be able to go to work.”

In response to these many challenges, nonprofit managers are forced to be more creative with ways to raise additional revenues and become leaner, more efficient organizations, both of which are necessary if they are to continue to carry out their respective missions.

“The vast majority of folks, certainly in the business community, don’t understand that we’re businesses too.”

But most don’t have much flexibility when it comes to their budgets. At BHN, for example, 80% to 83% of the organization’s revenue is related to compensation.

“That doesn’t leave a lot of room to find money when there is something that represents an increase in the cost of paying our employees or supporting them,” Wilson told BusinessWest, adding, as others did, that agencies must think outside the box when it comes to bringing in more revenue in order to keep up with rising regulation costs.

This includes advocating with state representatives, looking for grants, and cutting costs within the organization.

This isn’t easy, said Kagan, adding that another challenge facing nonprofits is that people don’t understand that the same problems facing businesses today — finding and retaining talent, paying for ever-rising health insurance, coping with new state labor and employment laws, and many others — apply to them as well.

“The vast majority of folks, certainly in the business community, don’t understand that we’re businesses too,” said Kagan, adding that this makes it more difficult to generate more donations or other forms of support.

Kos agreed, but noted that, as businesses struggle with the same cost issues, there might be growing awareness of what nonprofits are confronting.

“I think what’s interesting today is that the for-profit business community is starting to struggle with the same things that we as the nonprofit community have been struggling with for decades,” she said.

Kagan agreed, and noted that it’s important for nonprofits to educate the business community — and all their supporters — about just how challenging the current climate is, and will be for years to come.

“You’re not advocating just to bring money into your own organization,” she explained. “You need it so that you can pay fair equitable salaries to your staff and provide a high-quality service to the people that you’re serving.”

Climate Change

All those we spoke with stressed that managing a nonprofit has never been as easy as it might look.

But over the years, said Kos, organizations like Sunshine Village have “managed.”

Indeed, they’ve managed to continuously raise funds vital to their organizations, cope with rising costs and changes in labor and employment laws, and, yes, carry out their important missions.

But it’s a fact that simply ‘managing’ is becoming ever-more difficult.

These new regulations are making it increasingly difficult for nonprofits to keep their heads above water, but that doesn’t stop them from trying.

Kayla Ebner can be reached at [email protected]

Features

Grade Expectations

Trisha Canavan tells the story often, and for a reason — it resonates with everyone who hears it.

United Personnel, the staffing agency she serves as president and CEO, used to make candidates for jobs in warehousing and manufacturing, two of the company’s strongest niches, take and pass what she called a “basic math test” before they could be considered for placement with a client.

That’s ‘used to.’

United stopped the practice some time back, said Canavan, because no one — and she was only slightly exaggerating when she says ‘no one’ — passed the test.

“This was a very, very basic math-skills test, fourth- or fifth-grade level if I had to guess,” said Canavan, a former educator herself (she taught at Berkshire Community College and Cambridge Rindge & Latin School). “We’re talking about basic measurements with a ruler or tape measure, addition, subtraction, multiplication, and division, and pretty much everybody, I would say 95% of those who took it, was unable to get a passing grade.

“We had used it as a screening tool but stopped doing that — otherwise, we wouldn’t have any employees,” she went on. “This wasn’t just people from Springfield, but because our headquarters are in Springfield, we’re seeing a lot of Springfield residents who really don’t have the basic knowledge to be successful.”

With these experiences concerning the math test ringing in her head — and filling her with frustration — Canavan offered a resounding ‘yes’ when asked a few years ago if she would like to join a group called Springfield Business Leaders for Education, or SBLE, as it has come to be called, a name that certainly tells all or most of the story.

This is a group of Springfield-area business leaders focused on education in the community and, more specifically, strategies for improving it. John Davis, president of the Irene E. and George A. Davis Foundation, which helped lead efforts to create the SBLE and now co-chairs it with Canavan, called it “a critical friend of the Springfield public school system.” And by critical, he meant both important and judicious in its assessment of what’s happening — and not happening.

The group’s unofficial mission is to ensure that students not only receive a diploma signifying they have fulfilled the requirements needed to graduate from high school, but that they have the skills needed to succeed in the workplace. One is clearly not the same as the other, said those we spoke with, using one loud, resounding voice.

“This was a very, very basic math-skills test, fourth- or fifth-grade level if I had to guess. We’re taking about basic measurements with a ruler or tape measure, addition, subtraction, multiplication, and division, and pretty much everybody, I would say 95% of those who took it, was unable to get a passing grade.”

Put another way — not that Canavan actually said this — the group exists to perhaps create a day when United Personnel can dust off the basic math test it put on the shelf, once again give it to candidates, and see the vast majority of them pass.

That day, unfortunately, seems far off, she said, adding that SBLE is obviously working to bring it closer. It does this through advocacy, enlightenng its members about the issues in education — it recently hosted a well-attended talk by Gov. Charlie Baker on the subject of education reform at the Basketball Hall of Fame — and, most importantly, through partnerships with other advocacy groups.

These include Massachusetts Parents United (MPU), a statewide group comprised of concerned parents, and the Massachusetts Business Alliance for Education (MBAE), which has a mission similar to SBLE, but is also statewide.

Trisha Canavan

Trisha Canavan says too many students are graduating from high school without the basic skills needed to succeed in the workplace.

Keri Rodrigues, founder of Mass. Parents United, now headquartered on Maple Street in Springfield, said the group started as three women meeting in a public library. Today, it has more than 7,000 members and is the largest urban parent-advocacy organization in the Commonwealth.

The work of these groups, individually and collectively, comes at what many describe as a watershed moment for education reform in Massachusetts — when dueling education bills (more than $1 billion apart in overall funding) are being debated in the State House and when those in Gateway cities such as Springfield say students of color are disadvantaged by what they call systemic educational inequity.

Collectively, these groups intend to use this critical moment to press for real and lasting change, adequate funding, far greater accountability when it comes to how education dollars are spent, and, overall, an end to those inequities they cited.

For this issue, BusinessWest talked with those involved with SBLE and other advocacy groups about just what is at stake when it comes to education reform in the Commonwealth, but also the broad work of making students workforce-ready when their days in school are over.

School of Thought

It’s called “Defining Our Path: A Strategic Plan for Education in Worcester 2018-2023.”

It’s a 40-plus-page document that, as the name suggests, is a strategic plan for the school system for the next five years. Sections in the document have titles ranging from “Culture of Innovation” to “Investing in Educators” to “Academic Excellence.”

Davis presented BusinessWest with a copy for the sole purpose of pointing out that Springfield doesn’t have such a plan — and it desperately needs one.

“There are three things that have to happen in Springfield, three questions to be asked and answered, and it’s an open discussion among all the players — the parents, the educators, the political establishment, and others,” he said. “First, where are we? We need a real, open, and honest discussion about that, because it’s never really happened. Two, where are we going, and where do we want to go? What skills will our kids need?’ And, three, how do we get there? We have to come up with a plan.”

Work to create such a plan has become a priority for the SBLE, said Davis, adding that, as it goes about such work, it knows it needs to partner with other groups, and especially those that involve parents.

Which brings us to the MPU. Rodrigues said she started the organization out of frustration born from how the system was failing her three children, especially one with special needs.

Keri Rodrigues

Keri Rodrigues says Massachusetts Parents United was formed to give a voice to an important, and often overlooked, constituency.

“I saw that my child was already falling through the cracks in kindergarten,” she told BusinessWest, adding that she knew there were others and that it was time to advocate on their behalf. “I saw all these inequities with my kids and could actually fight a little bit. I decided to use my skills as an organizer to help those who were underserved. But I was also looking around and seeing how parents were being left out of the conversation completely.

“Parents are kind of pushed in when it’s convenient and we want to hear them and their little anecdotes, and then we push them along,” she continued. “But we’re prime stakeholders; we have to be advocates for our kids, who are supposed to be the center of the education conversation. So many of us are survivors of our public education system — I was a foster kid myself and got expelled from a public high school and was lucky to get to college — and then to watch my children, from kindergarten on, be underserved, is really frustrating.”

Not wanting to see that cycle perpetuated, she started MPU, which has steadily grown both its membership and its influence, said Rodrigues, and has been especially visible during the ongoing debate over education reform and school funding.

“A few weeks ago, we had more than 150 parents get on buses and go directly to Beacon Hill and advocate for education funding,” she said, “and making sure there’s some accountability with how this money is spent.”

But as large and powerful a constituency as parents may be, MPU knew early on it needed allies in this ongoing fight, said Rodrigues, adding that MBAE has become such an ally.

“Parents are an important constituency, and so is the business community,” she explained. “We’re both invested in these outcomes in our children because it’s not just about getting them to graduation day and handing them a diploma; we want our kids to have access to these wonderful jobs.”

Ed Lambert, executive director of the MBAE, which has been in existence for nearly 30 years, agreed, and noted that, while significant progress has been achieved since the Education Reform Act was passed in 1993, there are still significant achievement gaps — and opportunity gaps — that exist in this state.

“Our achievement gaps are among the largest in the country,” he told BusinessWest. “Students are passing MCAS and graduating, but many are inadequately prepared for college and a career.”

Thus, MBAE, working in partnership with other groups, has been examining and using data to question and “critically, but diplomatically” challenge the establishment.

“We think that, with this next iteration of education reform, with the new funding that is going to come, particularly to the Gateway cities like Springfield, there is an opportunity to close those achievement gaps,” he said. “But only if there’s continued emphasis on improvement and reform.

“Money alone is not is not going to move the needle for a lot of students,” he went on. “We have data and information showing that, statewide, some school systems, with the same or comparable demographics, are spending much more, sometimes twice as much, per student, and not getting the results.”

Subjects Matter

Returning to the state of public education in Springfield, Davis and others said the city needs a strategic plan — and the state needs to further reform education — because inequities persist, and there are serious ramifications stemming from these inequities.

“I was very, very struck by the inequities that exist,” said Canavan, again speaking from experience as an educator and screener of potential employees. “Kids who are living in the surrounding suburbs have different experiences, different opportunities, and different outcomes than their peers in Springfield and other Gateway cities, and we should all be outraged, frankly.

“There have been improvements in the school system,” she went on. “But they’re too incremental for our kids to get where they need to be fast enough. And this is an economic-development issue; employers will not locate here, and they will not stay here, if they do not have the workers they need.”

Rodrigues agreed, noting that her group was inspired by, and outraged by, recent comments she attributed to Springfield’s school superintendent to the effect that the main problem with the city’s schools wasn’t one of performance or results, but merely one of “public relations.”

“That presentation wasn’t based in reality,” she said. “When you take a look at the numbers, the outcomes we’re getting for children … they show something much different. They were talking about growth percentiles, not proficiency.”

John Davis

John Davis says Springfield lacks a strategic plan for its public school system and needs one moving forward.

Indeed, hard data suggests there are problems, and the numbers come to life in a document prepared for SBLE as it goes about its mission of education and advocacy.

Titled “A Call to Action: Building a 21st-century Education System,” the report uses numbers and words to paint a disturbing picture. Here are some examples:

• “Only 33% of third graders meet expectations for grade-level reading, which means that two-thirds of Springfield’s third-graders don’t read at grade level. Children who are not proficient readers are more likely to drop out, not attend college, and are more likely to be incarcerated.”

• “By eighth grade, only 22% are reading at grade level; only 19% are at grade level in math. That means nearly 80% of Springfield’s eighth-graders are not at grade level for math or reading.”

• “The graduation rate for Springfield’s Latino population is only 74%, and only 9% of Latinos have a bachelor’s degree.”

• “Springfield’s dropout rate is more than two times higher than the state average.”

• “While 72% of jobs will require a career certificate or college degree by 2020, only 17% of Springfield ninth-graders go on to earn a college degree or certificate within six years of leaving high school.”

The numbers are followed by that call to action, and for formation of a plan that will, among other things, improve the quality of education in Springfield by ensuring the attraction of talented, high-quality teachers; establish universal pre-K; introduce acceleration academies for immediate intervention in schools in critical condition; and lengthen school days for extended learning time with high-quality teachers.

And with that plan, those with SBLE and MPU want more transparency from school leaders and, overall, more accountability.

“We’re not getting the information, and we can’t even agree to the fact there’s a problem,” said Rodrigues. “If we’re lucky enough to get our kids to graduation day, we hand them a piece of paper that says, ‘you have a foundation, and you’re ready to access all of this opportunity in your future.’ And then we find out that the paper means nothing — they have to take two years of remedial courses before they can take a college-level course.”

Canavan agreed, and stressed, again, that lack of proficiency in school translates into both employment issues and economic-development issues.

“We continue to see a persistent skills gap, a persistent gap in work behaviors that would torpedo people’s efforts to be in the workforce,” she said in reference to what she’s observed in her business. “It’s creating more and more challenges for us as a company, but also for employers — we hear over and over again that they don’t have the qualified employees that they need to meet production needs and to meet operational needs.

“We need to look at not just whether people are qualified to get a job,” she went on, “but are they qualified, and do they have the persistence and problem-solving skills to keep a job?”

Doing the Math

Returning to the matter of that very basic math test that United Personnel once gave to candidates, Canavan said the exam had become, toward the end, what she called a “waste of paper.”

“If we used it as a screening tool, we literally would have been unable to run our business,” she said. “But what that means is that, when people go to work, they need much more training and support, and sometimes they can’t even be successful with that support and training.”

But if those tests can, indeed, become part of a movement that brings about real change and an end to the persistent inequities in education that still exist in this state, then they won’t be a waste at all.

That is Canavan’s hope, and the hope of all those in SBLE, MPU, and MBAE, who, as critical friends of the school system, have decided to take on a larger, more impactful role in trying to bring about change.

George O’Brien can be reached at [email protected]

Hampshire County

A Shopping Evolution

General Manager Lynn Gray

General Manager Lynn Gray

Hampshire Mall has seen its share of changes over the decades, particularly in recent years with the onslaught of online retail that has severely challenged brick-and-mortar shopping centers across the country. But this complex on busy Route 9, in a largely affluent, college-dominated region, has recrafted itself as an entertainment destination, where people can do some shopping, yes, but also enjoy go-karts, bowling, laser tag, a movie, and more. The takeaway? Malls may be challenged, but they’re not obsolete yet.

When Bill Hoefler purchased Interskate 91 at the Hampshire Mall 19 years ago, the rollerskating destination had been open for several years, and the mall itself had been thriving, more or less, for two decades.

He wondered how that could be. “Hadley’s population was only about 3,800.”

But the commercial corridor on Russell Street had been growing for some time, he went on, serving as a bridge between Amherst and Northampton, two communities with eclectic, college-centric populations where it could sometimes be difficult to build.

“Walmart had just been built in ’98,” he noted, “and we knew the mall had plans to demolish the theaters and build new ones. Then you had Chili’s and Applebees just a half-mile away. Those companies usually will not build where there’s not a 100,000 population density within a five-mile radius. So why are they in Hadley?”

Fast-forward almost 20 years, and Route 9 is even more built out than before. Interskate continues to draw a loyal clientele, and Hoefler has expanded his adjoining laser-tag operation from 2,100 square feet to 4,500. And Hampshire Mall — at a time when malls, especially those not bordering major highways, have been rocked by the online retail revolution — is not just surviving in tiny Hadley, but bringing in new tenants, many of them entertainment-oriented.

“It’s a hotbed,” Hoefler said. “People in Western Massachusetts will drive 45 minutes to do what they want, but why not just go to Holyoke? Well, a lot of people north of Holyoke just won’t go that far; they stop here. Or they come in from the west. We even have people from Westfield who would rather come here than mess with the perception of the ‘city mall’ in Holyoke.”

Lynn Gray has a lot of experience at Hampshire Mall as well, starting her career in marketing there about two decades ago, when Kmart was still a thriving anchor, and Cinemark was turning the old six-screen movie theater into a 12-screen megaplex. After leaving to work at another Pyramid Management Group property a decade ago, she returned around the start of 2016 and now serves as the mall’s general manager.

“So I got to see where the center was 20 years ago and where it is today, and the changes in between have been really exciting,” she said, rejecting the idea that brick-and-mortar retail is in permanent decline.

“The word I like to use is evolution, because shopping behavior changes constantly,” she told BusinessWest. “What consumers want, how they want it, when they want it, how they want it delivered to them, or how they want to see, touch, and feel it has constantly changed.”

Many still desire that hands-on, instant-gratification shopping experience, she added, which explains why Hampshire has brought in new retail tenants in recent years, from chains like PetSmart to service-oriented shops like T-Mobile and Nail Pro & Spa to local favorites like Faces, which previously spent decades in downtown Northampton.

But it has also morphed into an entertainment destination, complementing long-time tenants Interskate and Cinemark with newer arrivals like Autobahn Indoor Speedway and PiNZ.

“Twenty years ago, there was a theater here, which is entertainment. We had rollerskating and laser tag, which is entertainment,” Gray said. “Over the last several years, as a lot of developers and shopping centers have moved away from big boxes and wondered what to do with some of the changes in retail, they’ve been introducing more and more entertainment. We’ve followed suit, but Pyramid has always been at the forefront of that anyway. Having a rollerskating rink at a shopping mall is not traditional.”

Not much has been traditional about successful malls in recent years, Hoefler agreed, but the business model is working in Hadley.

“When we got here, we saw it was the beginning of an upswing, and we made it our home,” he said. “We’ve been big cheerleaders for the property, and we love being here.”

Gaining Speed

Jake Savageau, general manager of Autobahn, feels the same way. The karting chain boasts 12 locations across the country and attracts a broad clientele, from parents bringing young children during the day to a college and adult crowd at night, racing electric karts that can reach 50 mph. The center’s oldest racer to date was a 95-year-old.

“So much entertainment is coming into malls,” he said, “so when people come in expecting to buy clothing and other items, they see us making a lot of noise, and it attracts their attention — ‘what’s going on here?’ It makes them stay in the mall longer and spend more money and have a good time at the end of the day.”

PiNZ, a small, Massachusetts-based chain, is another recent addition, bringing bowling, arcade games, and a full restaurant and bar to the mall — plus the most recent attraction, axe throwing. General Manager Jessica Ruiz said PiNZ attracts the same kind of crowd flow Autobahn does — younger kids during the day, college students and adults at night.

Jake Savageau says shoppers sometimes discover the entertainment options, like Autobahn Indoor Speedway, when they arrive — and then return to spend more time and money in the mall.

Jake Savageau says shoppers sometimes discover the entertainment options, like Autobahn Indoor Speedway, when they arrive — and then return to spend more time and money in the mall.

“They love it,” she said of the axe-throwing room. “For the most part, people are surprised they like it as much as they do. Everyone’s looking for an experience now. And that’s what we give them, with all the activities we offer here.”

The mall has begun installing ‘patios’ outside the PiNZ eatery and nearby Arizona Pizza, offering a sort of sidewalk-café experience that connects diners to the mall as a whole. Speaking of connecting to the mall, neither PiNZ nor Autobahn has an exterior entrance — the idea is to bring people into the mall to see what else catches their interest.

The Cinemark theaters still do well, Gray said, and continue to invest in the space, including new seating last year and updates to the HVAC system to become more energy-efficient. “They’re making a lot of changes and reinvesting because this is a great, desirable location for them, too.”

Pyramid has made capital investments as well, she added, not only in space improvements to attract new dining, shopping, and entertainment options, but efforts over the past decade to install new lighting, new flooring, restroom updates, and seating modifications to make the center more attractive to both customers and retailers.

“The food court was redone, we have new digital display directories … it’s been really nice to see,” she said. “Fifteen or 20 years ago when I came here, it was the cobblestone and a sort of ’80s-’90s vibe, and today, it’s fresh, it’s exciting, it’s bright.”

With new retail and entertainment tenants in the fold, she would like to see more dining options come on board — perhaps some locally owned eateries, or even a brewery. The idea is to constantly evolve the mix to transform what was once retail-dominant into a center where people can have a diverse experience and spend plenty of time — and money.

“Twenty years ago, people wouldn’t have thought they’d see a Target in a shopping center, and the next evolution is that people wouldn’t have thought a gym would be in a mall,” she said, noting the presence of Planet Fitness. “But that’s here, and go-kart racing is here. So it constantly changes.”

Blurring Lines

Malls aren’t done evolving, Gray said, noting that even online retailers, like Warby Parker, are showing up in malls.

“Even Amazon is doing pop-ups inside shopping centers. The online world and the e-commerce world does still look to brick and mortar to enhance their brands as well. While you can buy things on Target.com, people still want that experience and that instant gratification, while other people can wait for their product. A lot of people still want to come into a mall, into a setting where there’s more than one option, to see, touch, and feel their products before they make their purchase.”

That said, no one managing malls today is downplaying the impact of online retail.

“Your online presence is always going to be there — that’s the wave of the future,” Gray told BusinessWest. “But by introducing an entertainment component, it’s about the experience — and we’ve taken that experience to a new level. With the collection of all these experiences all under one roof, the goal for us is to make sure we’re all things to all people and we provide the customer with what they want, when they want it.”

Faces built its name for 33 years in downtown Northampton, but now it’s one of the newest retail options a few miles to the east at Hampshire Mall.

Faces built its name for 33 years in downtown Northampton, but now it’s one of the newest retail options a few miles to the east at Hampshire Mall.

Hampshire Mall is well-positioned to roll with changes in shopping habits, Gray added, because of its community demographics and the economic vitality of Route 9 in general.

“Retailers are looking for population density, but they’re also looking for household income thresholds, and this area offers so much. It’s a very affluent community, the crossroads between Northampton and Amherst,” she explained. “But we’re also in great proximity to a wealth of the college student population, which definitely is a driver for this area.

“Twenty years ago, this section of Route 9 was completely different than what it looks like today,” she went on. “There wasn’t a Lowe’s, a Home Depot, a Starbucks. Now all these things exist here, and this becomes a very desirable area for a lot of different uses. LL Bean is moving across the street; Autobahn is open here. A lot of people see this as valuable real estate because of its access to the affluent community and the college students.”

Bill Hoefler

Bill Hoefler says he enjoys being part of the “funky and eclectic” mix of tenants at Hampshire Mall.

Faces is a good example, she said. “It’s traditional retail, if you will, but with a non-traditional flair,” she said of the quirky store that opened in downtown Amherst in 1971 but recently ended a 33-year run as a downtown Northampton mainstay.

“They relocated to Hampshire Mall because they saw the collection of entertainment and dining and all the uses they wanted to be around to support their business for the long term,” Gray noted. “I think that’s a testament to how, when you put the right people under the same roof, people are more drawn to come in, and businesses are more drawn to open new locations.”

Rolling Along

Hoefler has certainly seen his share of mall evolution, but continues to draw families to the uniquely shaped skating rink above the food court and his new, cutting-edge laser-tag center downstairs. “We didn’t just want to move; we wanted to do it bigger, better, with the latest technology.”

The skating business ebbs and flows, he added, but in perhaps unexpected ways; when the economy is good, he sees new faces, but he typically does best when the economy is flat, because he has a loyal clientele, largely middle to lower-middle class, that appreciates an affordable entertainment option. “Even when times are tough, they still come skating.”

Now that those entertainment options have expanded, Hampshire Mall’s target audience — a mix of college students, factory workers, agricultural families, and more — have additional reasons to make their way to the mall.

“We’re proud of our history,” Hoefler said. “We’re proud to be in the mall. We’re glad to be part of the mix that keeps this funky and eclectic. It’s a good time.”

Joseph Bednar can be reached at [email protected]

Banking and Financial Services

Landmark Decision

Tom Senecal, left, and Andrew Crystal

Tom Senecal, left, and Andrew Crystal, vice president of O’Connell Development, look over blueprints for the new banking center now taking shape at the site of the Yankee Pedlar.

Tom Senecal says PeoplesBank first looked at the historic Yankee Pedlar property as the potential site a future branch roughly three years ago.

‘Looking’ didn’t advance to anything further, though, said Senecal, the bank’s president, because at the time, the efforts to ‘save the Pedlar,’ as the campaign concerning the beloved restaurant and gathering spot came to be called, was ongoing, and hopes to keep that landmark in its long-time role were still somewhat high.

Fast-forward a year or so, after many restauranteurs had looked at the Pedlar and essentially passed on it, deeming it too large and too expensive to maintain as a restaurant — and hopes for keeping the property a restaurant had all but dissolved — the bank was back for another look.

“We thought we could do something special for the city.”

And what it saw was opportunity — and in a number of forms, said Senecal.

First, there was an opportunity to save the most historically significant piece of the property, the home to John Hildreth, “overseer of the making up department of the Farr Alpaca Company,” according to Mass. Historical Commission documents concerning the property and, later, a lawyer, judge, president of Crystal Spring Aqueduct, and “president-clerk” of the institution that would become PeoplesBank.” (Note: Officials at PeoplesBank cannot confirm that Hildreth was president, but they also can’t confirm that he wasn’t).

But there was also an opportunity for the bank to consolidate and modernize two of its branches in Holyoke — one on South Street in the Elmwood neighborhood, and the other at the corner of Hampden and Pleasant Streets in the Highland neighborhood, and create a new state-of-the-art facility.

“As we’ve been remodeling all our other branches, we thought there was no better way to do this in Holyoke than put all this together in one centralized location between those two branches in an historic building that we certainly have the ability and the desire to retain and keep as an historic building,” he explained. “We thought we could do something special for the city.”

The Hildreth House, constructed in 1885

The Yankee Pedlar

The Yankee Pedlar

Specifically, that something special is preserving the Hildreth House itself — the hip-roof Queen Ann dwelling built in 1885 that was later added on to several times — for use as a community center, while also building a new state-of-the-art, 4,700-square-foot banking center.

Also to be preserved are many pieces of memorabilia from the Pedlar, including a stained glass window originally from the Kenilworth Castle, a historic Holyoke mansion torn down in 1959, wainscoting, and even ‘Chauncy the Butler,’ the wooden figure that greeted visitors to the Pedlar.

The next chapter in the history of the property will begin the Tuesday after Labor Day weekend, said Senecal, with the opening of a property that will blend the old with the new, the nostalgic with the environmentally friendly.

“We’re doing this in the long-term best interests of the community; quite frankly, no one would spend the kind of money we’re spending on refurbishing this and doing this — no one.”

It’s a project Senecal said is in keeping with the bank’s large and visible presence in the community, and also in keeping with its desire to be on the cutting edge of both of emerging banking technology and ‘green’ architecture and building practices.

He chose to categorize the undertaking, which comes with a pricetag he opted not to disclose, as an investment, one he described this way:

“We’re doing this in the long-term best interests of the community; quite frankly, no one would spend the kind of money we’re spending on refurbishing this and doing this — no one,” he said. “We’re going to be here for a long time. Holyoke is our mainstay, it’s our headquarters. It’s our community.

“We’re a mutual bank, and we want to do the right thing for the community,” he went on. “This bank is going to be here for a long time.”

Building Interest

Senecal told BusinessWest that that the bank has long had a pressing need to modernize those branches in the Elmwood and Highland neighborhoods, both nearly a half-century old in his estimation.

And it was with the goal of finding a replacement for the latter that he said he personally drove the length of Northampton Street to scout potential options.

“I went all the way from Hampden Street to Beech Street looking for various properties that might work,” he explained, adding that the Pedlar property was among those considered. He said he was aware that other businesses were looking at the property, located at the well-traveled corner of Northampton St. (Route 5) and Beech Street, but this was at a time when hopes to keep the Pedlar a restaurant were fading but still alive.

As those hopes eventually dissipated, the bank eventually came forward to acquire the property and announce plans for the consolidation of both branches in that area into the new location that, as noted, would blend new construction with renovation of the Hildreth House — it’s ground floor, anyway, into a community center.

The 4,700-square-foot banking center will feature state-of-the-art banking technology, such as video tellers and cash dispensers, but also include memorabilia from the Yankee Pedlar.

The 4,700-square-foot banking center will feature state-of-the-art banking technology, such as video tellers and cash dispensers, but also include memorabilia from the Yankee Pedlar.

“At the time, I was looking at something to replace the Highland location,” said Senecal. “But as I got closer to the South Street location, it made all the sense in the world to consolidate both branches, because the Pedlar was far more centralized than I thought when I set out.”

Beyond geography, the Pedlar site offered a chance, as he said earlier, to modernize banking at the institution’s Holyoke branches, and do so seamlessly.

“If you look at our branches in West Springfield, Westfield, East Longmeadow, and Sixteen Acres, those branches were built 10-15 years ago — they’re pretty modern and up-to-date,” he explained. “Our brand in Holyoke is extremely dated compared to those. So in order to get existing branches up to our current brand, you’d have to gut the branch, and if you gut the branch, you can’t operate the branch. This provides us an opportunity to close on a Saturday and open on a Tuesday, with no customer traffic impact.”

The bank’s plans were initially greeted with some resistance by those behind the ‘save the Pedlar’ initiative, but it waned as it became clear that the bank would not demolish the Hildreth House, the historically significant portion of the property.

“This project provides a statement of who we are in the Holyoke community.”

As Senecal explained, the property is not on the National Register of Historic Places (it is on the state’s list) essentially because of those aforementioned additions, including the so-called Opera House, a banquet room, and the enclosure of a wrap-around porch to expand the restaurant, undertaken in the ’80s.

While the interior of the Hildreth House was gutted to make way for the community room — to be used by area nonprofits free of charge — and other portions of the property were razed or moved, visitors to the new branch will certainly get a taste of, and feel for, the Pedlar when they head inside, said Senecal.

“The final product will incorporate a lot of the significant historic memorabilia from the Pedlar,” he explained, adding quickly that, originally, there were hopes and expectations that more of these items could be on display. However, due to size constraints and functionality issues, the collection won’t be as large as anticipated.

“Chauncy the Butler will be in the lobby, and in the Hildreth House will contain other historic memorabilia,” he went on. “The ‘hunter’ stained glass painting, which used to be in the main restaurant portion of the Yankee Pedlar, has been refurbished, and that will hang in the main branch, and the wainscoting from the entrance to the original Pedlar will be in a similar area in the community room, and some of the pictures will hang in the corridor between the branch and the community room.”

Also, a few historic gas lanterns, more than a century old, that were mounted on and around the Yankee Pedlar have been refurbished, he said. They’ve been converted to electric and will be positioned on a patio constructed outside the Hildreth House.

Beyond the historic and nostalgic, however, the new facility will also feature state-of-the-art banking technology, including video-banking machines and cash dispensers, as well as cutting-edge ‘green’ building practices. Indeed, the bank will look to have the project, being undertaken by O’Connell Construction (the general contractor and construction manager) and Western Builders, become LEED (Leadership in Energy and Environmental Design) certified.

“This project provides a statement of who we are in the Holyoke community,” said Senecal, summing up the initiative and its many characteristics.

The Bottom Line

Returning to the scouting trip be took down Northampton Street a few years ago, Senecal said there were very few properties that both suitable for what he wanted to do and for sale at the time.

One that fit both categories was an old BayBank Valley branch that he looked at and thought about. But another party beat him to the punch.

“I’m kind of glad they did,” he said, noting, in retrospect, that the site probably was not big enough for what he had planned. And if he had pursued that property, he probably could not have gone ahead with the Pedlar project.

One that, as he said, provided a chance to do something special — for the bank and especially the city.

George O’Brien can be reached at [email protected]

Insurance

Protect and Serve

Phillips Insurance team members, from left, Christopher McMaster,  Chrystal Greenleaf, Joe Phillips, and Christopher Rivers.

Phillips Insurance team members, from left, Christopher McMaster, Chrystal Greenleaf, Joe Phillips, and Christopher Rivers.

In the 66 years since Joe Phillips’ father opened the business that bears the family’s name, the insurance industry has undergone plenty of change, both in the range of risks faced by individual and business clients and in the products available to lower those risks and protect key assets. But the way the agency does business has changed as well, reflecting a modern approach to technology, mobility, and employee flexibility. The result has been high retention of both team members and clients — and consistent growth.

The insurance world has changed significantly in the 22 years since Joseph Phillips took the reins at Phillips Insurance Inc. — not to mention the 66 years since his father hung out a shingle in Chicopee.

But some changes at his agency don’t have as much to with insurance itself as they do with the way today’s employees — especially younger ones — want to work.

“We try to be as flexible as possible in this changing work environment,” Phillips said, noting that four employees work from home — actually, they kind of have to, living in Montana, Florida, Delaware, and right around the corner, relatively speaking, in Boston. “And we try to be as flexible as possible. Our office is open from 6 to 5 every day, so everybody picks eight hours within that timeframe to work. Some people come in at 6 and leave at 2. It works out, especially for some of the new parents whose spouses work.”

It adds up to a high employee-retention rate; four of Phillips’ 28 staffers have been there for more than 20 years, and 10 have been around more than a decade.

“You need to think about employee retention,” he said. “The average person has seven to nine jobs in their lifetime. If our average employee had seven to nine jobs in their lifetime, our retention would kill us. And our customers want to come in and see the same face, talk to the same person on the phone.”

“Everyone has become so fast-paced right now — people want something sent over, and you’re e-mailing and texting clients 24/7. And you have to, because it’s just as fast on their side as well.”

That’s why insurance agencies, like businesses of all kinds, need to compete for talent, he said — not just up front, but once they’re on board.

“Interviews used to be pretty one-way, and now — and I think it’s healthy — it’s a two-way interview, so when I bring in a new prospect for employment, they’re interviewing me as well. We sell them on the benefits we’re providing — retirement plan, health insurance, flexible work hours.”

It’s an office that’s set up for flexibility, he said — not just for flex time and maternity leave, but when a snowstorm strikes, or a major accident clogs up the Mass Pike, workers are set up through agency-automation technology to work from anywhere. That means no slowdowns at a time when clients demand speed and efficiency like never before.

“Everyone has become so fast-paced right now — people want something sent over, and you’re e-mailing and texting clients 24/7. And you have to, because it’s just as fast on their side as well,” Phillips said. “There are no more days off, which is good and bad, I guess. Companies don’t start their workday at 9 o’clock anymore. If they are, they’re far behind the curve.”

The agency’s headquarters in downtown Chicopee will soon expand for the fourth time in the past 20 years, a testament to its consistent growth.

The agency’s headquarters in downtown Chicopee will soon expand for the fourth time in the past 20 years, a testament to its consistent growth.

All this modernization and flexibility makes a difference, Phillips said, noting that clients appreciate stability — the agency boasts a 98% client-retention rate — and the staff has increased from 17 employees in 2014 to 28 today. Some of that growth has been internal, with three people who started as receptionists moving up to broader duties.

In short, Phillips Insurance is keeping up with the times, its president said, and growing all the more for it.

Family Business

Phillips’ father entered the insurance business in 1953, purchasing the William J. Fuller Agency, which was founded in 1892, and changing the name. The younger Phillips came on board in 1996 and took over the business when his father died unexpectedly a year later. At the time, the staff totaled three people, and two of them — Joe Phillips and Jeanne Jones — are still there.

Growth has necessitated some physical changes. This fall, the agency will undergo a 2,500-square-foot addition on the back of the building — its fourth addition in 20 years — and it also bought the former Masonic temple next door and will be tearing it down to build a 30-car parking garage.

The growing clientele is dominated by commercial lines, which account for 80% of total premiums. Much of that business is surety bonds for construction-related risk, mostly in Western Mass., but a good percentage east of Worcester, where the construction market is particularly active, and some out of state.

“MGM has really helped — we had 10 clients working down there, from a $20 million site package to the $6 million masonry package,” Phillips explained, adding that the Five Colleges have been doing a lot of building in recent years as well, providing further growth opportunities.

Another change has been the rise of captive insurance, he said. “That’s a little different. Our clients actually get together with a group of other like-industry-group businesses, and they form their own insurance company. They become the profit center. Instead of spending $500,000 a year to a major national carrier and that carrier making hundreds of thousands of dollars off you, you can make money off yourself. It’s becoming more and more common; it’s a growing section of the market.”

Phillips has also grown its employee-benefits department quite a bit over the past five years, while its personal lines — including home, auto, boat, ATV, and personal umbrella — are growing well, with the agency licensed with 20 insurance carriers, including some of the largest players, like Safeco (a member of Liberty Mutual), Arbella, Safety, and Preferred Mutual.

Still, “we specialize in complex risk — a lot of construction solar, recycling … a lot of tougher industries,” Phillips stressed. “It’s a diverse group of businesses, from Northern Tree Service, one of the largest tree-cutting companies in the country, to the Student Prince restaurant in Springfield.

“We’re an industry-specialization agency — construction, hospitality, manufacturing — so we align ourselves with the insurance carriers that want to ensure those types of businesses,” he added. “We have very good relationships with our insurance carriers. We’re one of the largest writers for Liberty Mutual in New England, and other household names have been great partners.”

Current Events

The modern approach to doing business spills over into Phillips’ online presence, which includes Instagram, LinkedIn, and a revamped website with an active blog that aims to educate clients — and hopefully future clients — on various aspects of insurance and risk; recent articles cover boating safety, lowering one’s carbon footprint, and home-security technology. Meanwhile, the agency has won awards from the Republican’s Reader Raves program four years running.

Meanwhile, the agency’s charitable efforts include sending about 15 employees annually to prepare Thanksgiving meals at the Knights of Columbus, as well as donating to efforts like the Joseph D. Freedman Bowl-a-thon to benefit Camphill Village, Berkshire Hills Music Academy in South Hadley, and Link to Libraries.

The latter is an example of civic involvement that goes beyond donations, Phillips said. “We’ve got about six people now going to elementary schools in Chicopee. We donate a few hundred books a year, and a different person goes over and reads every month. It’s great for morale. Everybody loves to do it. And it’s an opportunity to get out of the office.

In fact, he said, there’s a bit of a reading backlog because the volunteer readers don’t want to stop doing it. “We gently nudge them aside to give everyone an opportunity.”

Another hands-on activity is the bowl-a-thon, which Phillips has been involved in for eight years, sending 15 to 20 bowlers to participate and raising $85,000 last year alone.

“We want people to feel good about where they work and what we do for the community, and there are certainly plenty of worthwhile causes out there,” Phillips said. “It’s tough to pick — there are only so many hours in the day and so much money to go around. You have to pick a few and really make a commitment to it. Something like Link to Libraries is really hands-on and gets everyone involved, rather than just writing a check.”

In a way, those community-engagement efforts aren’t much different than the insurance business itself. In both cases, the goal is to solve problems and make people’s lives a little more secure.

Joe Phillips says the agency has built a strong reputation for taking on complex risk, much of it surety bonds for construction projects.

Joe Phillips says the agency has built a strong reputation for taking on complex risk, much of it surety bonds for construction projects.

“With the personal lines, we’re protecting someone’s most valuable assets,” he said, adding that they also help families deal with the cost and stress of milestones like, say, adding youthful operators to an auto policy.

“On the commercial side, we’re also solving problems,” he went on. “We’re coming in and working as a trusted advisor, much like they’d work with their CPA or their attorney. We identify risk exposures that maybe they hadn’t really reflected on in the past that they should have — assets that are at risk. We try to work with them to develop the most comprehensive package for their insurance, whether it’s a utilizing captive insurance or using higher deductibles to save on premiums and maybe absorb some of the risk on smaller losses.”

It’s gratifying, Phillips added, to come to work every day knowing this work — and what the agency does outside the office — makes a difference in the region.

“We try to be out there in the community through business networking, charitable networking, and, of course, just trying to do the best job for our clients,” he said. “That’s the best referral — our existing clients.”

Joseph Bednar can be reached at [email protected]

Commercial Real Estate

A New Anchor

Drew DiGiorgio discusses Wellfleet’s move

Drew DiGiorgio discusses Wellfleet’s move, backed by, from left, Demetrios Panteleakis, Dinesh Patel, Springfield Mayor Domenic Sarno, Vid Mitta, and state Rep. Carlos Gonzalez.

Tower Square has seen its ups and downs over the years, but its new owners have been aggressive about selling potential clients on the renovated space, convenient parking, downtown amenities, and simply being part of an economic renaissance in Springfield. Wellfleet took that pitch to heart, which is why it agreed to become the tower’s anchor tenant.

Vid Mitta, managing partner of Tower Square, called Wellfleet’s relocation to the downtown Springfield office tower “a big thing.”

It’s even bigger when one considers how far the company has come, said Drew DiGiorgio, Wellfleet’s president and CEO.

“When we started, it was five employees,” DiGiorgio said. “My office was not an office — it was a desk and a chair located at the bottom of the stairs at a barbershop in Wilbraham. We would open up envelopes, and I would lick them because didn’t even have the little spongy thing. We answered the phones when they rang; we did everything. To go from that to this is pretty humbling, and I appreciate everyone’s support to get us here.”

“If this was five years ago, the issue might have been safety in the downtown. But the dynamic has changed. The downtown is attractive, there are all kinds of venues and attractions nearby, and security doesn’t appear to be an issue any longer.”

Wellfleet, a Berkshire Hathaway company providing accident and health-insurance products, recently staged a press conference to announce the relocation of its national corporate headquarters — and 150 of its employees — to the 10th, 11th, and 12th floors of Tower Square in August.

Wellfleet — which has built a national niche insuring college students, handling more than 100,000 students at more than 200 colleges and universities — has outgrown its current office space on Roosevelt Avenue in Springfield. The new offices at Tower Square will give employees up to 80,000 square feet of class-A office space and provide ample room for Wellfleet’s new and growing Workplace Benefits division.

“To me, Wellfleet is a home-grown, small, Springfield-based company which has grown to this size today, and we should applaud their success,” said Mitta, who announced that Wellfleet’s name will be placed on the tower as its anchor tenant.

Rethinking the City

Demetrios Panteleakis, principal of Macmillan Group, the real-estate firm that represents Tower Square, said his team was in discussions with Wellfleet for about a year as Wellfleet searched the suburban market for a home.

“We were the alternative. They were kind of weighing it against what the suburbs had to offer,” he said, adding that he was able to pitch a downtown headquarters as much more than a fallback. In fact, the more Wellfleet’s leaders considered Tower Square, the more it made sense.

“If this was five years ago, the issue might have been safety in the downtown,” Panteleakis told BusinessWest. “But the dynamic has changed. The downtown is attractive, there are all kinds of venues and attractions nearby, and security doesn’t appear to be an issue any longer.”

In short, a thriving urban center is simply more attractive than the suburbs to many companies. But that shift in perception didn’t happen overnight.

“I think it’s a culmination of everything the folks at City Hall, the Business Improvement District, and all the economic-development folks have been working on, rowing in the same direction, for the last four or five years,” he said. “The result is not only attracting new tenants, but bringing tenants from Westfield, West Springfield, Northampton, Agawam … these are folks saying, ‘Springfield is the heart of the economic engine in Western Mass., and that’s where we need to be; that’s where our employees need to be.’”

DiGiorgio said Wellfleet employees, when asked what’s appealing about Tower Square, cited the modern, renovated space itself, with its natural light, city views, and covered parking, as well as the food options downtown and the fact that the district has been emerging economically in recent years.

“In New England, it’s not a lot of fun when the snow and rain come, so having a secure garage, and having the ease of a building that kind of provides you everything you need over the course of the day, that’s highly attractive,” Panteleakis added.

Drew DiGiorgio called Wellfleet’s new home in Tower Square “inspirational” space.

Drew DiGiorgio called Wellfleet’s new home in Tower Square “inspirational” space.

Formerly known as Consolidated Health Plans, Wellfleet branded under its current name in January, uniting its insurance carriers and claims-administration organizations under one marketing name. It boasts approximately 175 employees, 150 of whom work in Springfield; others work remotely or from satellite offices in Florence, S.C. and San Rafael, Calif.

“We believe being part of Springfield is important,” DiGiorgio said, noting that the company has long been involved in efforts like the Memorial Spring Cleanup, Link to Libraries, Friends of the Homeless, Rays of Hope, and Open Pantry. “We are active in the community. Our name is not well-known, but we think that will change in the future.”

Springfield Mayor Domenic Sarno noted that Tower Square’s owners have been aggressive and creative in bringing an eclectic mix of businesses to the facility, from Wellfleet to the YMCA of Greater Springfield to White Lion Brewing Co.

“A lot of people, years ago, said, ‘what can you expect? It’s Springfield.’ More and more people are saying now, ‘why not Springfield?’” the mayor said. “I won’t say the downtown is re-emerging as much as it is reinventing itself. Springfield is getting on the map. And my administration continues to be business-friendly because it brings jobs.”

Towering Presence

At the end of the day, Panteleakis said, Tower Square is becoming an easier sell.

“When you walk people through the space and they consider the economics of it — for a few dollars more, they can have parking at their leisure, then the level of security and the amenities a class-A building has to offer — it sells itself.”

That’s why he enjoys those tours of the building with prospective tenants, and hopes more companies and organizations request them.

“What they need to understand is what Wellfleet understands — the level of the buildouts of the existing spaces in Tower Square rival anything you’d see in Boston or New York City,” he told BusinessWest. “These are class-A, high-tech buildouts, and there’s a difference between being in a class-B or suburban market and being in a state-of-the-art, class-A office space with spectacular views of the Pioneer Valley.”

At the press conference, Panteleakis said welcoming Wellfleet was “a special day” for the city and the office tower.

“It’s quite remarkable to have another insurance company that’s growing at the rate this company is growing, and it’s only fitting it makes its home in the marquee building in the center of the city, bringing its people, its energy, and its vitality to the downtown,” he noted. “It’s just a great day to see it happen to our city. I think it’s going to be one of many great announcements Tower Square has for you over the coming months.”

Joseph Bednar can be reached at [email protected]

Commercial Real Estate

Painting the Town

The East Columbus parking garage after being colorfully decorated by artist Wane One from the Bronx, N.Y.

The East Columbus parking garage after being colorfully decorated by artist Wane One from the Bronx, N.Y.

Artist Wane One from the Bronx, N.Y.

Artist Wane One from the Bronx, N.Y.

Britt Ruhe is a huge fan of public art, specifically mural art.

After attending what have come to be called ‘mural festivals’ in cities such as Worcester and Salem and seeing the many benefits they bring to those communities, she lobbied hard to bring a concept known as Fresh Paint to the City of Homes.

Wanting to find a way to give back to the community, Ruhe, a financial strategist for startups and small businesses by trade, began meeting with festival organizers in other parts of the state to gather input and essentially learn how it’s done.

“I was able to see firsthand what an incredible impact mural festivals have on revitalizing a neighborhood, and I thought, ‘Western Mass. needs something like this,’” said Ruhe, adding that, when she approached Springfield’s business, civic, and community leaders about staging a festival here, she encountered overwhelming support.

Indeed, not only did Kevin Kennedy, the city’s chief Development officer, agree to the festival concept, he pushed Ruhe to set the bar higher than her original proposal of five murals in order to achieve a greater impact.

Over six days earlier this month, 35 artists, with considerable help from the public during several ‘paint parties,’ transformed 10 walls throughout the city during Springfield’s first mural festival.

“It’s been a great success; when you do something in a city the size of Springfield, it has to have the correct impact,” said Kennedy. “I thought five was a little too small to be impactful. This was the first time we were going into multiple murals, and I thought 10 was more impactful than five.”

He said encouraging the arts and culture sector, currently a $50 million business in Springfield, is important for the continued revitalization of the city, especially in the realms of housing and entertainment.

The 28 total works of public art add up to 20,000 square feet of murals, and the larger works were approved by building owners who had no idea what the finished product would look like.

“I was able to see firsthand what an incredible impact mural festivals have on revitalizing a neighborhood, and I thought, ‘Western Mass. needs something like this.’”

“The building owners have the biggest lift; they donate their wall,” said Ruhe. “As part of a festival, the building owner doesn’t have to pay, but they don’t get to choose what goes on their wall, which is a big ask, especially this first year around.”

Overall, the festival was a community effort, with $150,000 raised for the event from donors and several sponsors, including MassMutual, MassDevelopment, Tower Square Hotel, and many others.

Dozens of volunteers took part, and 1,500 cans of spray paint and 500 gallons of liquid paint were used to change the face of many formerly drab buildings and pieces of infrastructure.

But the benefits far outweigh the costs, Ruhe told BusinessWest.

“There’s a lot of data out there that shows that murals increase property value, foot traffic, and they’re good for residential and commercial businesses,” she explained, adding that, although the economic benefits are difficult to quantify, a study is being undertaken to examine the direct effects such a festival has on a city.

While little of the funds raised go to the artists themselves, Kim Carlino, artist of the mural at 8-12 Stearns Square, said there are many other types of rewards, especially the pursuit of such a daunting challenge.

Kim Carlino’s mural at 8-12 Stearns Square is a product of her love for creating illusion and disillusion of space in abstract form.

Kim Carlino’s mural at 8-12 Stearns Square is a product of her love for creating illusion and disillusion of space in abstract form.

Carlino says she loves the challenge of approaching a big piece and the ability to change and adjust the marks she makes.

Carlino says she loves the challenge of approaching a big piece and the ability to change and adjust the marks she makes.

“I like the experience of having something that’s bigger than you and can really engulf you,” she said, while transforming that massive, highly visible wall in the heart of the entertainment district. “Everyone coming by is just so thankful; it’s the same experience I have every time I make a mural — everybody wants more color in their life, and we need more of that in our day-to-day.”

Springfield, as noted, is only the latest in a number of cities — in Massachusetts and across the country — to embrace murals and the concept of a mural festival.

Wane One, a muralist for 38 years, has taken part in many of these events. He said the only American art form started by young children has turned into a worldwide artistic movement.

“This artform has gone global,” he said after creating the mural on the East Columbus parking garage. “It doesn’t matter what part of the world you go to right now, it has pretty much taken over.”

In the city of Worcester, the arts and culture sector is a $127.5 million industry, filling 4,062 full-time jobs. And murals have become a distinctive part of the landscape there.

Che Anderson, project manager in the Worcester city manager’s office, said that community’s mural festival — called “Pow! Wow!” — has brought more people out and into the local community, providing a boost to small businesses.

“Overall, ‘Pow! Wow!’ has provided an international platform to know about Worcester and the things that are already existing,” he told BusinessWest, adding that the festival has improved the city’s walkability. “The festival also provided an outlet for many creatives in the city.”

As for Springfield, similar effects are already in evidence.

“It’s been a great success,” said Kennedy. “It has delivered everything I think the mayor and I hoped for on the cultural side, the economic side, and the reputational side.”

Ruhe said the local business community’s support has been extremely helpful through the course of the festival, and she sees her hopes for the event’s future materializing.

“It’s really bringing the community together. People from all walks of life are coming out for the events or standing on the sidewalks looking at the art, talking with each other, painting together,” she said. “What makes mural art so powerful is that is brings art out into the street and into people’s everyday lives.”

Kayla Ebner can be reached at [email protected]

Community Spotlight

Community Spotlight

Woodlawn Shopping Plaza

An architect’s rendering of the housing project planned for the Woodlawn Shopping Plaza.

Rocco Falcone acknowledged that, when he and fellow partners Andy Yee and Peter Picknelly acquired the Woodlawn Shopping Plaza on Newton Street in South Hadley in 2016, they were making that sizable investment at a time when the world of retail was changing — and shrinking.

And they knew then that the plaza, dominated by a closed Big Y supermarket, might not look like it did years down the road — not that they didn’t try to find a strong retail anchor to fill the role that Big Y played.

“We knew there was going to be an unlikelihood that we’d be able to get another supermarket, although we tried like heck to — we talked to a number of chains, local, national, and international,” said Falcone, manager of South Hadley Plaza LLC, the entity created to acquire the property, and perhaps better known as president and CEO of the Rocky’s Ace Hardware chain. “When we bought it, we kept it in our minds that it might not be a supermarket — or even retail.”

And the Woodlawn Shopping Plaza will, indeed, take on a new look — and role that goes beyond shopping — with the announcement of plans to build 72 mixed-income apartments on a three-acre portion of the plaza where the Big Y once stood; a public hearing is slated on the proposal for June 26 at the South Hadley library.

Town Administrator Mike Sullivan, former mayor of Holyoke, sees the proposed housing project as an opportunity for the community, one that could change the face of an underperforming property (the plaza), perhaps spur new business development at the site and elsewhere, and even boost enrollment at the town’s schools, which have seen their numbers declining in recent years.

“We knew there was going to be an unlikelihood that we’d be able to get another supermarket, although we tried like heck to — we talked to a number of chains, local, national, and international. When we bought it, we kept it in our minds that it might not be a supermarket — or even retail.”

The announced plans for the plaza comprise one of a number of intriguing developments in South Hadley, a community of nearly 18,000 people that has always been an attractive place to live and has been working for decades to balance its strong neighborhoods with new business opportunities.

Others include progress toward an update of the community’s master plan; introduction of a new option for ultra-high-speed internet service, called FiberSonic, to town residents; efforts to work with neighboring Granby to bring more order to a hodgepodge of zoning on the Route 202 corridor; apparent progress in bringing the town’s long-underperforming municipal golf course, the Ledges, to self-sustainability; and even a new dog park on the Ledges property.

“Dog parks have become somewhat of a recreational amenity in many communities, including Northampton, Granby, and many other cities and towns,” said Sullivan. “It’s surprising how many people are really into their dogs; this is a quality-of-life issue, and at least this will put another 100 to 200 South Hadley residents onto property that they’re paying for. They don’t golf, but they have a dog.”

For the latest installment of its Community Spotlight series, BusinessWest looks at these various developments in South Hadley and how they are part of ongoing efforts to make the community a better place to work, live, and start a business.

Getting out of the Rough

Golf courses, especially municipal golf courses, usually don’t generate many headlines.

The Ledges has been a notable exception to that rule. Since it opened at the start of this century, it has been in the news often — and for all the wrong reasons. Indeed, conceived and built as Tiger Woods was rocketing to stardom and golf was booming as a sport and a business, the picturesque Ledges, with breathtaking views of the Holyoke Range, was projected to a be a strong revenue generator for the community.

Suffice it to say things haven’t worked out that way. In fact, the course has been a financial drain, racking up deficits of more than $1 million some years, and into six figures most years.

Town Administrator Mike Sullivan

Town Administrator Mike Sullivan says new high-speed Internet service, called FiberSonic might spur more young professionals to move to South Hadley.

Sullivan, who inherited this problem, took the aggressive step of outsourcing not only maintenance of the course, but overall management of the facility, with the goal of turning things around and making the Ledges self-sustaining.

Mike Fontaine, the course’s general manager and an employee of Lakeland, Fla.-based International Golf Maintenance (IGM), which manages more than 30 courses across the country, is optimistic that some kind of corner has been turned at the Ledges. He noted that the shortfall was smaller last year (Sullivan pegged it at roughly $35,000) — despite unrelenting rains that made 2018 a difficult year for every golf course — and that, even with more rain early this year, the course is on track to improve on last year’s numbers and continue on an upward trajectory.

He said IGM’s efforts comprise work in progress, but added that a number of steps have been taken to improve the visitor experience and, thus, generate more revenue for the town. Work has been done to build a management team, place more emphasis on customer service, and give the 19th hole, an important revenue stream for all golf operations, a new look and feel. And even a new name.

“We gave the whole place a facelift, especially the restaurant,” he explained. “It was time for a fresh coat of paint, work behind the bar, new pictures of the golf course on the walls, moving the TVs, changing the name from Valley View restaurant to the Sunset Grille, and going with a whole new brand and marketing campaign.”

The new name highlights one of the course’s hallmarks — dramatic sunsets — and attempts to capitalize on that asset, said Fontaine, who said was inspired by what he saw in Key West, which is famous for its sunsets and people turning out to watch them.

He said the course has generally done well with visitation — 25,000 rounds last year — but needs a break from Mother Nature as well as a break from the negative publicity that hasn’t been good for business.

South Hadley at a Glance

Year Incorporated: 1775
Population: 17,791
Area: 18.4 square miles
County: Hampshire
Residential and commercial tax rate: $20.15 (Fire District 1); $20.55 (Fire District 2)
Median Household Income: $46,678
Median Family Income: $58,693
Type of government: Town meeting
Largest Employers: Mount Holyoke College; the Loomis Communities; Coveris Advanced Coatings; Big Y
* Latest information available

“We’re beating the numbers from last year, and we’re hitting our revenue goals despite losing three weekends in a row, including Mother’s Day weekend, due to rain — money we’ll never get back,” he said. “We’ll have a much better understanding of where we’re at when this year is over.”

While the picture seems to be improving at the Ledges, the picture is changing on Newton Street, especially at the Woodlawn Shopping Plaza.

While there is still significant retail there — the plaza is home to a Rocky’s, Dunkin’ Donuts, Dollar General, the Egg & I restaurant (a recent addition), the Parthenon restaurant, Mandarin Gourmet, and more — the former Big Y site was proving difficult to redevelop, said Falcone, noting that, after efforts to find a replacement supermarket were exhausted, the building was razed in 2018 with the goal of bringing more options to the fore, including residential.

The proposed 72-unit apartment complex will fill a need within the community for both affordable and market-rate housing, said Falcone, adding that this reuse is consistent with how many malls and shopping plazas are being repurposed at a time when stores are closing at an alarming rate and malls — and communities — are forced to be imaginative in a changing retail landscape.

“We looked at options to possibly subdivide the Big Y property, but we couldn’t get any junior anchors,” said Falcone, adding that the owners spent roughly the past year and half looking for smaller tenants, but to no avail.

“Retail is changing — people are getting away from retail and putting more focus on service and entertainment,” he said, adding that the town created an overlay district within the Newton Street area that allows for mixed-use development and residential space, which brings us to the plans currently on the table.

“We thought this would be a good option and a good opportunity,” said Falcone, adding that research revealed demand for such housing. “If you look at Village Commons, those apartments are always full, and my understanding is there’s a waiting list to get in there. So we think South Hadley is a great community for some additional housing.”

Sullivan agreed. “We’re a vibrant community for condominium development, and there’s considerable demand for them — we have condominiums on the riverfront selling for more than $400,000,” he noted. “But we think this proposed development balances things out; it provides another option for housing.”

The Gig-speed Economy

They’re called ‘fiberhoods.’

That’s the name the South Hadley Electric Light Department (SHELD) has given to areas, or neighborhoods, in the community that will be provided with FiberSonic, which will make gigabit-speed internet available to residential homes; the service is already available to South Hadley businesses.

SHELD is starting in the Ridge Road area — the service will be available there in July — and will proceed to the Old Lyman Road fiberhood in August, and the Hollywood Street area in September. By year’s end, 700 homes should be covered by the project, and the 32 identified fiberhoods will be added in phases over the next five years, said Sean Fitzgerald, SHELD’s general manager.

“Establishing fiber-optic internet service throughout the town will bring added convenience and, more importantly, will accommodate the ever-growing bandwidth need for South Hadley customers,” said Fitzgerald, who described FiberSonic as “home-grown, gig-speed Internet.”

This service should help make South Hadley a more attractive option for a growing number of professionals who essentially call the office home, even as they work for companies in Boston, New York, and Seattle, said Sullivan.

“When you can access a high-paying job in New York City, Boston, Montreal, or even Los Angeles, and you might have to only go to the home office once a month or once a week and the rest of the day work at home, your housing costs are lower and quality of life is higher in Western Mass.,” he explained. “We’re seeing more of this in South Hadley, and the new internet service will make this community even more attractive.”

As the overall pace of change accelerates, the town looks to anticipate what the future might bring — and be prepared for it — with an update to a master plan drafted roughly a decade ago.

That document, the town’s first master plan in more than three decades, included no less than 200 recommended actions, said Town Planner Richard Harris, noting that this represents an obviously unachievable number, although many have been implemented, especially in the realms of housing, recreation, and creation of growth districts.

He expects that the updated plan, to be completed by year’s end, will be more strategic in nature.

“While it will still be broad, because the nature of a master plan is broad, we’re expecting it to be more strategic in focus and more related to the current organizational structure and long-term needs of the community,” he told BusinessWest. “I wouldn’t expect as much focus on zoning and land use as the last plan, and instead more on how to capitalize on what we have done.”

There have been a number of community forums staged to solicit commentary and input about the plan and what it should include, as well as smaller, more informal sessions within neighborhoods called “meetings in a box,” said Harris, adding that a draft of a new plan should be ready for additional review by the fall and a final document in place by the end of the year.

Meanwhile, the town isn’t waiting for the new plan to address a long-term concern and probable hindrance to growth — the hodgepodge of zoning along the Route 202 corridor, roughly from Route 33 into Granby Town Commons.

“Both towns have the leftover remnants of a ’60s regional road,” he explained, noting that there are homes next to dinosaur-track stops next to other forms of business. “It’s not very well-organized; there’s a weird mix, and we think there is a real need for conformity.

“If we could get that conformity, there’s enough business traffic going into Belchertown, Ware, and, beyond that, Amherst — and we can harness that traffic,” he went on, adding there have been discussions with officials in Granby about zoning and also infrastructure and perhaps tying properties along that corridor into South Hadley’s sewer system, a development that would benefit both communities.

“We hope this will bring more investment to those commercial properties along 202 in South Hadley,” Harris explained. “That will result in more tax dollars — and it would be great to have more people to share the tax burden with.”

Bottom Line

Those last sentiments accurately reflect a goal, and an ongoing challenge, spanning decades: creating more opportunities to share the tax burden.

South Hadley has always been a great place to live — and now also play golf and walk your dog. Greater balance in the form of new businesses and better use of existing and potential commercial property has always been a goal and priority.

And between the proposed new housing project, faster internet service, and progress along the Route 202 corridor, the community is making more headway toward realizing that goal.

George O’Brien can be reached at [email protected]

Hampshire County

World Changers

Phil Weilerstein

Phil Weilerstein wants to help innovators move their ideas into practice — and perhaps change the world.

Katya Cherukumilli has a big idea with potentially bigger impact.

Her nonprofit startup, Seattle-based Global Water Labs, is developing a scalable and affordable fluoride-removal technology that aims to reduce the incidence of irreversible diseases as a result of consuming excess naturally occurring fluoride in groundwater — a risk common to some 200 million people worldwide.

She credits Hadley-based VentureWell with helping her move her big idea beyond the headspace into something tangible and, hopefully, impactful.

“One of the things VentureWell helped me realize was that the business model has to be really different for the R&D pilot phase and the scale-up and commercialization and expansion phase,” she said. “In a sense, I pivoted from how I was thinking about the fundraising for the initial pilot phase to thinking about who the different donors and funding agencies would be for the scale-up phase.”

VentureWell, which has been promoting technology entrepreneurship — especially in the sciences, medicine, and the environment — for almost a quarter-century, was a key reason Cherukumilli was able to even reach the pilot stage, thanks to $25,000 grant, but also connections to additional opportunities and networks she otherwise wouldn’t have access to.

“One of the things VentureWell helped me realize was that the business model has to be really different for the R&D pilot phase and the scale-up and commercialization and expansion phase.”

Myriam Sbeiti tells a similar story. While at New York University, she co-founded Sunthetics, which has developed a solar-powered device to use during the chemical-input phase of nylon production, helping eliminate greenhouse-gas emissions from the manufacturing process. But she quickly learned that conceiving a way to solve a worldwide problem and actually solving it are two different things.

“I’ve learned that entrepreneurship is finding solutions to completely new problems every day. I’ve been able to develop many new competencies from scratch — from negotiating contracts to navigating regulatory hurdles,” she said. “VentureWell has been a catalyst for our development. They provide a healthy balance of business mentoring and support while also keeping in mind the feasibility and viability of a venture’s technology.”

It’s that gap — between good ideas and viable businesses — that VentureWell has been trying to bridge since its founding in 1995, largely working with teams of college students and faculty. Its success to date, and its future promise, have both turned heads and drawn significant funding support, from the likes of the Lemelson Foundation, USAID, the European Investment Fund, the National Institutes of Health, the Autodesk Foundation, the Ewing Marion Kauffman Foundation, the National Science Foundation, to name a few.

“Our objective broadly is to impact entrepreneurship and innovation at colleges and universities,” VentureWell President Phil Weilerstein told BusinessWest, noting that its programs encompass grant making, faculty development, conferences, and curriculum — all with the goal of “making the idea of entrepreneurship more available to students.”

Laura Sampath says VentureWell is looking to adapt its model to enterprises that aren’t college-based.

Laura Sampath says VentureWell is looking to adapt its model to enterprises that aren’t college-based.

More specifically, the idea is to foster programs that help people move ideas into practice — and then scalability.

“As someone who’d started a business in the Valley before this, I wish I’d have had someone share these things with me so that the startup process was more effective, efficient, and less painful,” he went on. “It’s very rewarding, knowing the value it has for the people we work with, and being able to do it in a way that not only supports that particular venture but creates, through that venture, other pathways.”

Such a program is needed, if a recent report by the National Chamber Foundation and the Millennial Generation Research Review is to be believed. While more than 2,100 U.S. colleges and universities have added an entrepreneurship curriculum, the report notes, a large percentage of former students claim that the coursework did not adequately prepare them to start a business. Which raises the question, how can student innovators gain the necessary tools and knowledge to take their idea to market?

Enter VentureWell, and its team of 56 individuals trying to change the world from their quiet corner of Hadley. “We provide people with a healthy start,” Weilerstein said, “and get them on a pathway they might not otherwise have found.”

How they do that can’t be explained in a few words — and the potential worldwide impact is broader still.

What’s the Big Idea?

VentureWell was established in 1995 with support from the Lemelson Foundation, founded by prolific independent U.S. inventor Jerome Lemelson, who believed invention was essential to American economic success and vitality and envisioned a program that would foster the next generation of collegiate inventors and help them bring their ideas to impact.

In 1995, Lemelson convened a group of higher education faculty and administrators at Hampshire College to discuss how to make his vision a reality. In the meeting, Lemelson described an organization that would support educators in implementing a hands-on, experiential approach to learning while at the same time helping students develop new products and boost them toward commercialization.

VentureWell — originally called the National Collegiate Inventors and Innovators Alliance — was created out of this meeting. It began offering grants to faculty to start programs in technology entrepreneurship, particularly ones that focused on the development of ‘E-teams’ — groups of students, faculty, and advisors working to commercialize a novel idea. VentureWell then funded the best E-teams coming out of those courses and programs, helping them bring their inventions to market.

Christina Tamer (left), senior program officer, and Lauren Gase

Christina Tamer (left), senior program officer, and Lauren Gase, senior evaluation analyst, at VentureWell’s annual OPEN conference, which promotes connections among innovators and entrepreneurs.

The organization has since grown to a membership of 200 colleges and universities from across the U.S., engaging — and funding — thousands of undergraduate and graduate student entrepreneurs each year.

“Our approach from the outset has been to develop pathways for people with good ideas to figure out how to make an impact in the world through an innovation process that leads to scaled entrepreneurial outcomes,” Weilerstein said. “We’ve been successful at doing that both in the individual E-team ventures as well as working with institutions — with faculty and folks who are the enablers of this work — to improve the productivity of their environments.”

The end goal, he added, is to create pathways and support resources that enable ventures not only to emerge, but emerge with the ability to scale up and sustain that growth.

This is accomplished in three ways: programs to assist early-stage innovators, faculty initiatives, and cultivating broad-based innovation and entrepreneurship networks.

E-teams — VentureWell’s most common approach to early-stage innovation — are formed through competitive grants accessed through universities, Weilerstein explained. “Students are driving the projects — they’re the entrepreneurs, and they’re expected to be the startup founders, typically after they graduate. They learn by doing early-stage development in school, so they’re in good position to raise money and launch the company after graduation. Our training programs are designed to support that process.”

VentureWell’s second means to achieve its goals is by supporting faculty initiatives at colleges and universities — basically, challenging innovation and entrepreneurship (I&E) faculty to pioneer new and better ways of engaging their students in the entrepreneurial process. To these ends, the organization issues grants up to $30,000 to support science- and technology-based I&E in higher education.

Finally, VentureWell wants to cultivate networks of inventors and entrepreneurs to build an ecosystem of innovation.

“VentureWell has awarded over $11 million to 450-plus faculty at more than 230 different institutions,” Victoria Matthew, VentureWell senior program officer, said during a recent conference session on a project called Mission 2025, which was designed to elicit a vision for the future of I&E education. “Over that time, I&E education ecosystems have flourished and advanced such that competitions, entrepreneurship centers, and maker spaces are now standard on many campuses. While the progress is impressive, many in our community are now asking: ‘where do we go from here?’”

Indeed, Laura Sampath, vice president of Programs, told BusinessWest that, more than five years ago, VentureWell started being recognized nationally for the work it was doing with early-stage innovators, and funders were asking how to translate the model to support innovators who were not necessarily university-based. So the organization started working with USAID and the Bill & Melinda Gates Foundation on programs that supported scientific community.

“It’s the same at its core with a slightly different participant base, and those programs have continued to grow,” Sampath said, adding that VentureWell also works with the U.S. State Department to promote enterprises in Africa, Eastern Europe, and other areas. “With this model we developed over our first 20-plus years in existence, there are a great deal of transferrable ideas within that.”

Getting Down to Business

Again, the idea is to effect broad change in some area of technology, healthcare, or environment — and change lives, perhaps worldwide.

“We want to have an impact on educational and institutional systems, infrastructure, and ecosystems that provide the breeding ground and opportunity space where people with ideas can begin to think about the applications of their ideas,” Weilerstein said. “We work with the innovators to move that forward to support opportunity and investment and jobs — but also societal benefits through health and environment impacts.”

Sometimes the innovator doesn’t even understand what the eventual value of his or her invention will be.

“Like, I might know how to put a coating on a piece of glass so that nothing will stick to it. Well, who cares about that?” Weilerstein said, suggesting that, perhaps, people who make solar panels and want them to shed dust may value that idea most. “The initial thinking was, ‘I can make windows that never need to be washed.’ Well, it turns out that’s not actually worth much to people. So the innovators are finding out where the value is and what will actually lead to a viable, scalable business.”

In short, the E-teams and other programs are teaching students and faculty how to go from thinking like a scientist to thinking like an entrepreneur. “How can we support the scaling of your brilliant research idea and help it move more quickly or successfully into use by other people? That’s the critical jump between nothing ever coming of a really interesting research result and something actually world-changing happening.”

At VentureWell’s inception, Sampath added, the field of innovation and entrepreneurship was very different, and the types of institutions it works with must continue to evolve along with societal needs. “Part of what we now need to do is create that engine in a way that keeps us up with the times, that ensures we’re meeting the need of the [innovation] field as it stands today, which is constantly changing. And there’s no shortage of opportunity.”

Part of Mission 2025, Weilerstein said, is building tech-innovation networks in geographic pockets — like in the Midwest — that don’t have the advantages of, say, Boston, where resources, funding, and talent to build a billion-dollar company are close at hand.

“This is very rewarding work,” he added. “I feel lucky every day to come to work. It is meaningful work, both for the outcomes that happen and the way the work we do changes people.”

Even if an idea never turns into a viable business, the E-team experience often changes the mindset of the students, who then bring that heightened entrepreneurial approach to whatever career they attempt.

And if an idea does take root? Well, the world is full of massive problems in need of solving.

“The solutions to the problems facing society are often found at scale in an entrepreneurial way, and I think that’s true of things like climate change, pollution issues, and healthcare,” he went on. “People often are reluctant to associate problem solving with entrepreneurship, but that’s the way we approach it. Our work starts with invention. That’s really at the core of what we’re looking for — people who have figured out how to take a good idea and reduce it to practice. And the good idea is usually a solution to somebody’s problem.”

To an entrepreneur, the end goal of a good idea might be a business, independence, and financial security. That’s all fine, but Weilerstein wants people to think bigger.

“You have the satisfaction of a career, but it’s also an important way for society to solve problems,” he said. “All the things we think of as a crisis, we also see as an opportunity.”

Joseph Bednar can be reached at [email protected]

Nonprofit Management

Y’s Plan of Action

Dexter Johnson

Dexter Johnson says the Springfield Y’s move downtown is a significant cost savings, but there are other reasons why it makes sense.

The YMCA of Greater Springfield has had a long-standing policy: once someone has logged 50 years of continuous membership, their days of paying to work out are over.

Dexter Johnson, CEO of the nonprofit, told BusinessWest that there are at least a few dozen people currently taking advantage of this benefit, including one who recently crossed that threshold. “He was counting down the days until April 15, and kept reminding us,” said Johnson. “It’s a badge of honor for them.”

Some of those in this exclusive club can trace their membership back to when the YMCA was located a few blocks to the south of its current home on Chestnut Street, in the heart of the city’s downtown. And most all of them will be turning back the clock in a way and staying with the Y when it makes its move back downtown — to Tower Square — in a matter of weeks.

Johnson hasn’t officially polled these long-time members, but he has gathered some feedback on this move, one that has been accompanied by no end of questions concerning everything from where people will park to why this relocation was necessary, to where people might be able to swim a few months from now.

We’ll get to all those later. First, back to Johnson and those in the ‘membership is free’ club.

“We’re hoping that they stay with us through this transition, and most are keeping an open mind,” he said. “They understand that transition has to happen, it has to happen in life in general, and all businesses go through it some point. Our message to them has been, ‘just wait and come check it out; there’s no need to run somewhere else.’”

And this is the mindset — especially that open-minded part — that Johnson hopes all current members, prospective members, and the community at large will take as the Springfield Y, one of the oldest such institutions in the country, embarks on what will certainly be one of the most intriguing chapters in its history.

“We’re hoping that they stay with us through this transition, and most are keeping an open mind … Our message to them has been, ‘just wait and come check it out; there’s no need to run somewhere else.’”

The lease with Tower Square is for 10 years, and the ensuing decade will be spent exploring and perhaps implementing any of a number of options for securing long-term sustainability for the Y, a nonprofit that has struggled financially not only for the past several decades, but most of its existence, said Johnson, who has researched the matter thoroughly.

However, the fiscal picture became even darker in recent years, said Johnson, adding that the Y essentially reached a point where it needed to get out from under a half-century-old facility that had become an untenable money pit.

But while the move to Tower Square will ultimately save the Y roughly $150,000 a year, the relocation and sale of the property on Chestnut Street should be looked upon not merely as a cost-saving measure, but as a real opportunity for the agency.

Indeed, Johnson estimates there are at least 2,000 people working in Tower Square and the other office buildings abutting it, and within those ranks are undoubtedly people who could benefit from having a well-equipped gym just a few hundred feet from their office or cubicle. Likewise, there are parents perhaps looking for day-care services more convenient than the one they’re using.

Meanwhile, the Y will have a front-row seat for, and perhaps play an important role in, the revitalization of Springfield’s downtown.

“There’s a lot of activity happening downtown right now, and this gives us the opportunity to be part of that rejuvenation that’s going on,” he said.

These are just some of the ‘glass-more-than-half-full’ takes that Johnson has concerning the Y’s new home. For this issue and its focus on nonprofits, he offered much more on how and why this step was taken and what it means for this institution.

Positive Steps

As he talked with BusinessWest in his office at the Chestnut Street facility, Johnson said the Y recently received an appraisal ($1.3 million) on the building — or, to be more specific, the non-residential component, with the five-story living quarters having already been acquired by Home City Housing — and said the property will go on the market later this month.

When asked to speculate on possible future uses, potential buyers, and degree of retrofitting likely to be involved, he obliged.

“If it was a school that really wanted a pool and a basketball court, then there wouldn’t be as much repurposing to do,” he explained. “But if someone wanted to turn it into office or retail space, then obviously there would be significantly more repurposing.”

But at present, Johnson has his mind on many other matters beyond what will hopefully be a quick sale, especially the work to get the Y’s new digs, especially the child-care component, ready for primetime, meaning August by his calculations.

But before we go there, we need to go back and discuss the many factors that brought us to this moment. Recapping, albeit quickly, Johnson said a number of factors and circumstances in recent years — everything from escalating competition in the fitness business to the miscalculation that was the Y branch that opened in Agawam in 2014 and subsequently closed less than two years later, to the ever-rising costs of operating and maintaining the Chestnut Street facility — brought the Y to the point where something needed to be done, and soon.

He said a number of options have been considered in recent years, from new construction — pegged at $12 million to $15 million — to renovation of the existing structure, to retrofitting another building. But the numbers didn’t seem to work with any of them.

A different kind of option presented itself when the new owners of Tower Square — even before they actually owned the property — approached Johnson about the prospects of the Y moving there.

“There’s a lot of activity happening downtown right now, and this gives us the opportunity to be part of that rejuvenation that’s going on.”

And the talks quickly escalated to action.

“The opportunity at Tower Square was chosen because it did allow us to make a quicker move than any other options we explored,” he explained, adding that, as those talks continued, a plan emerged that would bring the old Y, or at least most of it, to two different locations within Tower Square. The childcare unit would be relocated to an area on the ground floor, formerly occupied by Valley Venture Mentors, a travel bureau, dry cleaners, and other businesses. Meanwhile, the wellness center would be located in a large space across from the Food Court, perhaps best known in recent years as the home to the Boys and Girls Club’s Festival of Trees.

The two sides came to an official agreement in the spring, and work has been ongoing at the childcare facilities and, more recently, the wellness center. Meanwhile, logistics have been worked out regarding parking — members can park for free in the Tower Square parking garage — and for the dropoff and pickup of children at childcare in a designated area created along Bridge Street.

The Y will be trading its current 85,000 square feet of space for less than half that (35,000 square feet), said Johnson, but a good portion of the existing footprint is unused or underutilized anyway, including the basketball court and squash courts, which in recent years have been put to other uses. And there are options available for adding more space in the future.

The move is somewhat unusual, but not without precedent, he added, noting that, as the retail scene changes and many YMCAs face fiscal challenges and upkeep expenses at aging facilities, some have found new homes in closed malls and supermarkets, and others, like Hartford’s, have found their way back downtown.

Space Exploration

But while a move to Tower Square was the most sensible option on many levels, it obviously comes with a good amount of risk, Johnson acknowledged, noting that the downtown location brings with it questions, challenges, and limitations.

Starting with the obvious lack of a pool.

Johnson said there are a number of members who make use of the pool at the Chestnut Street location — just how many he couldn’t say — but these individuals will certainly be among those who won’t be going with the Y to its new home.

“The question about the pool is the one that’s raised the most, and that’s a loss for us, no question about it — especially for the adults who use the pool for lap swimming,” he noted. “But for us, that’s not a huge number right now. The pool sees more activity from youth swim lessons and exercise classes happening in the pool, and we’re looking to continue those at other sites.”

Elaborating, he said the Y is exploring partnerships with a number of entities, including Boys and Girls Clubs, schools in Springfield, and other facilities.

As for the membership in general, Johnson said there have been a lot of questions and some anxiety about the move, both of which were expected. But he believes when the dust settles — literally and figuratively — most will stay with the Y.

“There are a lot of great members who have been here 40 and 50 years — we have some long-term members who are used to being here,” he said. “Once they’ve seen the renderings of what the new place will look like and they understand that it’s the same great staff … they’ll realize that, if everyone goes over, then the small groups that have formed and the friendships that have formed can continue.

“We’re not looking to change any of that,” he went on. “We’d just like to change the location and create something that’s more attractive to new membership.”

Overall, Johnson is expecting an attrition rate of perhaps 20% among the Springfield Y’s roughly 1,100 members, a number he admits is a calculated guess based on the feedback he’s received.

That’s a big number, but he’s optimistic when it comes to the prospects for recovering those losses with new members, especially from the ranks of those working in and around Tower Square, a number that will climb by roughly 200 with the arrival of Wellfleet in August (see related story, page 39).

Johnson acknowledged there are already a few gyms downtown — one at the Sheraton hotel in Monarch Place and another just a block down the street at 1350 Main St. — but none right in Tower Square. And none that have the far-reaching mission of the YMCA, where dollars spent on a fitness membership ultimately wind up helping fund a number of youth programs within the community.

He’s already reached out to those at the UMass campus located on the second floor of Tower Square and plans to do the same with Cambridge College, located on the ground floor. Meanwhile, the Y is planning a membership drive and grand-opening specials, to help spur interest in the new facility, as well as half-hour classes designed specifically for business people on tight schedules.

The Shape of Things to Come

In discussing the move to Tower Square, Johnson refrained from describing the new mailing address with the term ‘temporary,’ although he hinted strongly that it probably won’t be permanent.

“As we looked to our future, we saw this as a great opportunity for more immediate stability,” he told BusinessWest. “Our options are open to continue once we get this move done and stabilize ourselves a little bit. I wouldn’t call this ‘temporary,’ but I also wouldn’t say it doesn’t mean that we’re not going to explore standalone ownership somewhere else in Springfield down the road.”

In other words, the move buys the Y some precious time and, by all accounts, a much better chance than it previously had of putting itself on better financial footing for the short and long term.

Which means that, in most all respects, this was a gamble worth taking.

George O’Brien can be reached at [email protected]m

Features

Rethinking Safety

Joe Hileman of Blue-U Defense addresses the audience gathered at the recent seminar on workplace violence.

Joe Hileman of Blue-U Defense addresses the audience gathered at the recent seminar on workplace violence.

Sarah Corrigan thought the new security systems being implemented at OMG Inc.’s several locations would be sufficient to keep employers safe from any sort of outside danger.

But a recent workplace-violence training session convinced her that keeping an office or building safe at a time when active-shooter incidents occur almost weekly in the U.S. is far more about educating and training people than it is about technology — although technology is certainly important.

Corrigan, vice president of Human Resources and Environmental Health and Safety for Agawam-based OMG, said she went into the session, hosted by the Employers Assoc. of the NorthEast (EANE) and presented by Blue-U Defense, expecting to receive some type of plan for how to deal with these types of tragic incidents.

Instead, she came out knowing it was up to her to talk with her employees about how they can each help themselves survive such a situation.

“I expected them to give us a process where there would be something set that we follow, so that was different to me, but it made a lot of sense,” she said, adding that she was surprised to hear the instructors actually warn against making a detailed plan.

Blue-U President and CEO Terry Choate Jr. told his audience of 150 business owners, managers, and rank-and-file employees that active-shooter training can oftentimes be too descriptive, putting the lives of those in the path of danger at even higher risk.

“As alarming as some of those videos are to watch, it is truly a reality. We’re really at a point where we need to take matters into our own hands; we have to be proactive at this point. It’s almost like, if we don’t do anything, we can’t expect any change.”

“Most of the active-shooter training across the country is ‘run, hide, and fight’ based. The problem with run, hide, fight is we already know that,” Choate said. “In the end, it means nothing. The key becomes how, when, and where do we run? How, when, and where do we hide? How, when, and where do we fight?”

This was the key takeaway from the three-hour session, hosted by EANE twice earlier this month — on June 12 at the Log Cabin in Springfield and on June 13 at at the Mandell Jewish Community Center in West Hartford.

The sessions were prompted by recent events — all too many of them, including the May 30 mass shooting at a municipal building in Virginia Beach, Va. — and alarming statistics. Indeed, according to the Gun Violence Archive, there were 340 mass shootings in 2018, compared to 269 in 2014. Meanwhile, during the presentation, Choate said the number-one cause of death for women in the workplace is workplace violence.

More than 140 area business owners, managers, and employees attended the event.

More than 140 area business owners, managers, and employees attended the event.

Those numbers help explain why the MassHire Springfield Career Center office, located in the Springfield Technology Park across from Springfield Technical Community College, was uninhabited on the afternoon of June 12, with all 28 employees attending the session at the Log Cabin.

Executive Director Kevin Lynn said his staff had been asking to do a training like the one put on by EANE, and he jumped at the opportunity.

“I think the issue really is that, every time we turn on the news and hear about one of these shootings, you think, ‘do you know what to do? What’s the right thing to do?’ he told BusinessWest. “You’re always sort of guessing.”

And guessing isn’t what he wants to be doing, or wants anyone else on his staff doing, he said, adding that this was a big motivator for sending his team to the training.

The audience at the Log Cabin was attentive and responsive as Choate and his colleague, Joe Hileman, went through their presentation, and the crowd fell silent when listening to the disturbing audio of the Columbine High School shooting in 1999.

Using that tape and videos of other mass shootings, the two explained that, although it may be a difficult thing to think and talk about such incidents and the steps needed to prevent one, such discussions are necessary in this day and age.

Pam Thornton, director of Strategic HR services at EANE, agreed, and said part of the agency’s role as an employer partner has become keeping the employees it serves safe, prompting such programs as the recent training sessions.

“As alarming as some of those videos are to watch, it is truly a reality,” she said. “We’re really at a point where we need to take matters into our own hands; we have to be proactive at this point. It’s almost like, if we don’t do anything, we can’t expect any change.”

Lynn added that the training session forced him to think about things differently, noting that being a company that regularly interacts with the public, serving 12,000 people annually, heightens the need for security.

“There’s really not a lot of room to operate; a building from the 1800s is not really built for this kind of reality,” he said, referring to the Tech Park, part of the Springfield Armory complex and later home to Digital Equipment Corp.

Like OMG, Lynn said he is looking into renovations that could potentially make the building safer, but for now, he said his employees were thankful for the training.

Whether working with organizations as large as OMG or nonprofits as small as MassHire, Blue-U focuses on giving people the tools to mentally deal with a life-threatening situation.

Choate told the audience at the Log Cabin that one of the biggest problems with active-shooter training in these times is that the mental aspect of the problem is not dealt with. Another huge problem comes with overpreparing for a workplace-violence situation.

“We cannot assume what a bad guy or threat is going to do when they come into the building,” he said.

OMG Inc. is in the process of upgrading its security systems, including the installation of cameras and using badges for all 300-plus employees in its Agawam facility, but the company’s leaders now know that a conversation needs to be started with its workers as well.

“There are a lot of doors, a lot of ways to get in,” said Corrigan. “You can’t protect all of those means of access, so you have to teach employees to think for themselves so that they have a plan.”

Kristen Pospolita, HR manager at OMG, said the training session aligned with what the company is currently focusing on.

“I thought that it goes in line with what we are trying to do at OMG, which is to empower our employees to take accountability and responsibility for their own safety in every aspect of the job,” she said, adding that being careful while operating machines and picking up spills on the floor are other ways to be self-aware. “This is just one more step in keeping us all safe. ‘See something, say something’ can be very helpful in lots of different types of situations.”

While a mass shooting or violent crime in the workplace is still not exactly a common occurrence, Choate said such matters are, unfortunately, something people are forced to think about in today’s world. Taking the necessary precautions and thinking about how one would respond in an active-shooter situation can be the difference between living and dying.

“No matter what we do, we will never be able to stop acts of mass violence entirely; it will not happen,” said Choate. “That doesn’t mean we can’t try.”

Kayla Ebner can be reached at [email protected]

Features

Striking a Chord

Donald Harrison and Zaccai Curtis perform on the Charles Neville Main Stage in 2017.  Photo by Ed Cohen

Donald Harrison and Zaccai Curtis perform on the Charles Neville Main Stage in 2017.
Photo by Ed Cohen

Evan Plotkin has always been a firm believer in the arts as an economic-development strategy and vehicle for “changing the conversation about Springfield,” as he likes to say.

And this belief has manifested itself in a number of ways, from the manner in which he has turned 1350 Main St. (the downtown Springfield office building he co-owns) into a type of art gallery to the sculptures he has helped bring to the central business district, to his long-time support of the Springfield Museums and other institutions.

But perhaps the most visible, and impactful, example of his work to use the arts to bring people — and energy — to the city and its downtown is the annual Springfield Jazz & Roots Festival, the sixth edition of which is slated for Aug. 10.

“We’re putting a light on Springfield that is very positive,” said Plotkin, one of the founders of the festival. “The reputation of the jazz festival has been very positively received throughout the music world, regionally and beyond. That has a lot of benefits to changing the conversation about Springfield; you can talk about a lot of things about Springfield, but now you can add the festival to those things.”

The festival strives to connect people of all ages, races, and backgrounds through music and the arts, said Plotkin, and also connect people to Springfield, a city clearly on the rise.

The festival is known for bringing both established and up-and-coming artists together to perform on the same stage — actually, several stages. The 2019 festival headliner is Elan Trotman, who will perform on a stage in the plaza at MGM Springfield at 10 p.m., kicking off the festival’s after-party.

Other performers of the day are split between two stages of equal importance in or near Court Square; the Charles Neville Main Stage and the Urban Roots Stage will offer performances simultaneously.

Artists for the 2019 lineup include Cory Henry and the Funk Apostles, Elio Villafranca & the Jass Syncopators, Tia Fuller, Samite, Firey String Sistas!, Kotoko Brass, Molly Tigre, Convergence Project Trio, Tap Roots, and the Holyoke Community Jazz Ensemble. Local artists from the Springfield area include the Billy Arnold Trio, Bomba De Aqui, and Ryan Hollander.

Evan Plotkin believes the jazz festival helps bring people to Springfield and present the city in a positive light.  Leah Martin Photography

Evan Plotkin believes the jazz festival helps bring people to Springfield and present the city in a positive light.
Leah Martin Photography

This year marks the festival’s second without Charles Neville, member of the Neville Brothers and beloved performer at the event, who died in April 2018. Neville’s wife, Kristin, co-founded the event with Plotkin and Blues to Green, a nonprofit organization that uses music to bring people together through performances, and hopes to unite people from many different communities in Springfield that share a common love for art and music.

The organization also works to create a more positive image for Springfield and help erase negative perceptions about the City of Homes. Plotkin told BusinessWest that Charles Neville’s impact on the festival lives on through the performances at the annual event.

“I think he really believed in the healing power of music and its ability to bring people together as one people,” said Plotkin, adding that Neville acted as a guiding light for the festival. “His presence spoke more than almost anything.”

The free outdoor festival has drawn thousands of people to Court Square, giving people the opportunity to meet other music lovers. The $200,000 budget for the event comes completely from sponsors and volunteers.

Plotkin said support for the event has been tremendously helpful, and the positive reactions from attendees are what drive the producers to make it bigger and better each year.

“I love the fact that people are so animated and excited about the music,” said Plotkin, adding that the music ranges from Latino bands to blues artists to gospel singers. “The audience embraces the variety of different genres and feels like this is something that belongs to them.”

Hollander, one of the local artists set to perform at the 2019 festival, agreed that jazz music has the ability to bring people together. “I think jazz music is intended to be the music of the people,” he said.

City on the Rise

The Springfield Jazz & Roots Festival comes at a time where the arts are playing a significant, and growing, role in the revitalization of Springfield and also in creating a better vibe in the city. Examples abound, including everything from high-profile, MGM-organized concerts at the MassMutual Center (Stevie Wonder and Cher have performed, and Aerosmith is booked for this summer) to Fresh Paint, a mural project downtown that has changed the face of many buildings and structures .

“I think this festival coming off of the mural festival is going to push us forward in terms of really positive impressions that people will have about the city,” Plotkin said.

Hollander agreed, noting that the opening of MGM and other initiatives have created more vibrancy and more nightlife, complemented by a greater police presence and, overall, fewer concerns about crime and safety.

“I think that Springfield is definitely on the rise,” he told BusinessWest. “The general downtown just feels safer in most parts. I think any time we find other things to occupy ourselves with, we’re less likely to resort to crime or violence. The festival is an opportunity to do something non-violent and be entertained.”

In 2016, Jazz Times magazine named the Springfield Jazz & Roots Festival one of the best jazz festivals to attend, and Plotkin hopes the event can continue to grow in both size and stature.

“The jazz festival helps to define the downtown from its walkability,” he said, adding that his goal would be to model the festival after other famous ones in the region, like the Newport Jazz Festival, and set up several different stages and venues around the downtown area.

“Ultimately, a really cool concept to grasp is how walkable the city is, because that implies that it’s safe,” he said. “A walkable city is a safe city. The more people who are walking the streets, the less worries you have about crime and safety.”

As an example of this phenomenon, he cited the underpass that connects the downtown with Riverfront Park, which has been painted into a Dr. Seuss mural by John Simpson. This connector, Plotkin said, used to be a place where people did not want to go because they were afraid to cross the highway to go to the riverfront.

“Now, by painting that underpass and creating activities on that side of the river as well as downtown, you’re creating this connector,” he explained, adding that the jazz festival acts similarly, showing how possible it is to bring all communities in Springfield together as one. “We haven’t reached that ultimate goal of having this festival throughout the downtown, but by doing the jazz festival, you can see the potential of what can happen if we carry this throughout downtown.”

Plotkin remembers a time in his early 20s where he was able to walk to bars and restaurants downtown and feel completely safe, and feels that Springfield is making its way there once again.

“I think, today, it’s the safest the city has ever been downtown,” he said. “And it can only get better as we finish construction on several parks and as we start to program them with music.

“That,” he added, “is where a wall becomes a bridge.”

Kayla Ebner can be reached at [email protected]

Opinion

Editorial

Let’s start by saying that manufacturers griping about how recent high-school graduates cannot do seemingly basic math is certainly nothing new.

They’ve been complaining about that for decades. They’ve probably always complained about that.

But such gripes are not what Springfield Business Leaders for Education (SBLE) is all about — although those complaints are duly noted, to be sure. This group of several dozen business owners and managers came together because the problem with Springfield’s schools — and the schools in many of the state’s Gateway cities — goes well beyond basic math (see related story, page 6).

In short, many students graduating from high school are not ready for college or the workplace, even though they have that diploma in their hands. Again, this is not exactly a recent phenomenon, but it’s a growing problem, one that has caught the attention of the business community — and with good reason.

These are the workers of tomorrow, or not, as is often the case. Or they’re the workers of tomorrow after they receive considerable training that amounts to what they should have learned in high school. In short, it’s an economic-development issue as well as an education issue.

This is why SBLE was created. Quality education is as important to the future of area businesses as it is to the future of the students in the classroom.

As we said at the top, SBLE wasn’t formed to bring gripes about job candidates not being to add columns of numbers to the superintendent of schools — or to tell the superintendent how to do his or her job. Or to change the curriculum. It was formed to be what co-chair John Davis, president of the Irene E. and George A. Davis Foundation, calls a critical friend of the schools — an ally, if you will.

As an ally, SBLE is working with other groups, such as Massachusetts Parents United and the Massachusetts Business Alliance for Education, to advocate for schools and much-needed education reform, with the broad goal of improving overall outcomes and closing the wide achievement gap that still exists in the state between students in affluent communities and those in the aforementioned Gateway cities.

At the same time, and as the story on page 6 makes clear, SBLA is also working to achieve greater transparency and accountability from city school officials, because both are clearly needed. As is a long-term strategic plan for the schools moving forward — again, because one is needed.

That’s because, while everyone, or most everyone, agrees that some progress has been made in Springfield, both at individual schools and the system as a whole, the numbers don’t lie.

And those numbers show that far too many students are not able to read at grade level, the graduation rate is still far too low, and not enough students are going on to college at a time when such education is critical to achieving success in our technology-driven economy. Most importantly, the numbers show that far too many students are not going to be able to capitalize on the opportunities others are seizing because the education they received doesn’t make them ready to do so.

These are the numbers that matter. And we believe the SBLE can help change them. Business owners speak with a loud voice, they know how to partner with others to achieve success, and, most importantly, they have a huge stake in all this — their future workforce.

So, while griping about a lack of math skills is nothing new, business leaders in Springfield taking a very active role in advocating for education reform and bringing about real change is.

And we’re very glad that this is happening at this critical time.

Opinion

Editorial

We’ve written on many occasions in the past about how the phrase ‘economic development’ means much more than trying to lure an Amazon — or an MGM Springfield, for that matter — to your town or filling a business park with distribution companies.

Indeed, this kind of work extends to such realms as workforce development, improving public education, public safety, infrastructure, marketing of a given region, and promotion of arts and culture.

And, sometimes, economic development is art itself.

We saw this with the recent initiative known as Fresh Paint. This was a mural festival staged earlier this month that involved a number of noted artists, with help from the public, and literally changed the face of a number of buildings and structures, such as parking-garage facades.

The murals are highly visible, and they do more than bring a splash of color — a big splash of color — to some otherwise drab pieces of real estate.

They also help tell the story of Springfield through depictions of everything from Dr. Seuss characters to the diverse population that now calls the city home.

How is this economic development?

Well, the murals accomplish something important. They prompt people to stop, look, think, and, ultimately, view Springfield in a different way than they did before. And this is what we want business owners, young professionals, entrepreneurs, and even retirees looking for a place to live to do — look at the City of Homes in a different way.

The murals — there are 10 of them in all, scattered throughout the downtown area and beyond — give the city a new look and vibe. They help send a message that the community is changing, for the better, and that, while once things were dark, the future is seemingly bright.

Can a set of murals really do all that? Apparently, they can.

And for that reason, we certainly hope this is not the last Fresh Paint festival.

Picture This

Email ‘Picture This’ photos with a caption and contact information to [email protected]

 

Cutting the Ribbon

New Valley Bank & Trust recently staged a grand opening at its headquarters at Suite 910, One Monarch Place.

Mayor Domenic Sarno welcomes the bank to the city

Mayor Domenic Sarno welcomes the bank to the city

Sarno and bank Chairman Frank Fitzgerald cut the ceremonial ribbon alongside board members and dignitaries

Sarno and bank Chairman Frank Fitzgerald cut the ceremonial ribbon alongside board members and dignitaries

Fitzgerald thanks the almost 300 local investors who raised $23.5 million to get the bank started, well in excess of what is needed by regulatory requirements

Fitzgerald thanks the almost 300 local investors who raised $23.5 million to get the bank started, well in excess of what is needed by regulatory requirements

 

Innovation Fest

On June 12, Valley Venture Mentors (VVM) staged the region’s inaugural Innovation Fest, a day-long celebration of entrepreneurship and innovation that featured seminars, networking, the awarding of cash prizes to finalists in VVM’s accelerator program, walking tours of downtown, and much more.

VVM CEO Kristin Leutz welcomes attendees to the festival

VVM CEO Kristin Leutz welcomes attendees to the festival

Tessa Murphy-Romboletti, executive director of SPARK EforAll Holyoke, and Bill Cole, president of Living Local, present a program called “Reviving Main Street”;

Tessa Murphy-Romboletti, executive director of SPARK EforAll Holyoke, and Bill Cole, president of Living Local, present a program called “Reviving Main Street”

Michael Molinari, a principal with Autodrop3d

Michael Molinari, a principal with Autodrop3d, a New London, Conn.-based company that has created an automated ejection system for 3D printers, took home the top prize ($10,000) among the accelerator finalists

the five accelerator finalists

the five accelerator finalists, all holding their ceremonial checks, gather with VVM mentors and supporters

Mayor Domenic Sarno welcomes visitors to Springfield.

Mayor Domenic Sarno welcomes visitors to Springfield.

 

Innovation Accelerator Graduation

The 2019 Innovation Accelerator, a program that transforms nonprofit leaders’ thinking by bringing a culture of innovation into their organizations, recently graduated its fourth cohort. The event, held at TechSpring in Springfield, hosted three graduating Innovation Accelerator teams. With numerous funders and business and foundation executives in attendance, they supported, learned, and provided a pathway to potential funding for initiatives realized during the six-month class. Each team pitched its best plan to create mission-aligned revenue for their organizations. They also had to clearly demonstrate the core assumptions underlying their new ventures, how they tested those assumptions, the evidence they gathered, and what they learned.

from left, students

from left, students Cody Andrews, Julie Lococo, Monique Whiting, and James O’Neill (Viability) present to sharks John Goodhue (Massachusetts Green High Performance Computing Center), Joe Minton (Digital Development Management), Marty Caine (Wolf & Co.), Ali Usman (Pixeledge), and Paul Silva (Innovation Accelerator)

from left, Kelly Minton (Innovation Accelerator), student Rose Egan (Community Education Project), and Silva

from left, Kelly Minton (Innovation Accelerator), student Rose Egan (Community Education Project), and Silva

students Ethan Ferris and Will Swyers

students Ethan Ferris and Will Swyers, co-founders of Xernai, talk with sharks Caine and Dana Barrows (Northwestern Mutual)

 

The Business of Cannabis

The Springfield-based law firm Bulkley Richardson staged an informational forum on June 18 as part of an ongoing series on the many legal aspects of operating a cannabis-related business. The featured speaker was Tina Sbrega, president and CEO of GFA Federal Credit Union, to talk about how her financial institution became the first in the state to serve recreational marijuana companies. The event drew about 50 business professionals. Sbrega explained that the process of banking the cannabis industry involves a host of regulations because the drug is illegal at the federal level.

Court Dockets

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT

David Diaz v. Eugeniusz Wargulewski , Rivoli Inc., and Forest Hills Properties Inc.

Allegation: Fraud, breach of contract, negligence, unjust enrichment: $25,000

Filed: 5/5/19

HAMPDEN DISTRICT COURT

Reinhart Foodservice, LLC v. Cassmit Lucky, LLC d/b/a Lucky’s Pizza and James Luke Cassell

Allegation: Money owed for goods sold and delivered: $5,390.68

Filed: 5/4/19

Reinhart Foodservice, LLC v. Cousin’s Restaurant Corp. d/b/a Anatolia Kabob House and Ahmet Ozseferoglu

Allegation: Money owed for goods sold and delivered: $5,251.18

Filed: 5/22/19

HAMPDEN SUPERIOR COURT

Susan Francoeur, individually and as guardian of Andrew Francoeur v. Hulmes Transportation Services Ltd., Karen Kozlik, and Robert Harnois

Allegation: Motor-vehicle ngeligence causing personal injury: $721,596+

Filed: 5/3/19

Eugenia Velasquez v. Susan P. Torrey, M.D.; Jeannette M. Wolfe, M.D.; Christine M. Mroz, RN; Michael J. Strapp, PA; Katie Jean Arey, PA; and Baystate Health Inc. d/b/a Baystate Medical Center

Allegation: Medical malpractice

Filed: 5/6/19

Tom Irwin Inc. v. Ludlow Country Club Inc.

Allegation: Money owed for goods sold and delivered: $36,608.04

Filed: 5/7/19

Jocelynn Sullivan v. Jose Pires and Grasso Cos., LLC

Allegation: Motor-vehicle negligence causing personal injury: $14,866.57

Filed: 5/15/19

Fred Cintron and Alina Colon v. Henry C. Kocot & Sons Inc.

Allegation: Negligence; slip and fall causing personal injury: $70,599.72

Filed: 5/17/19

Lisa Mandaglio v. Veritas Preparatory Charter School and Rachel Romano

Allegation: Intentional infliction of emotional distress, negligent infliction of emotional distress, breach of contract, defamation, breach of confidentiality/invasion of privacy, misrepresentation, filing false reports with DCF, wrongful termination: $12,244.53

Filed: 5/23/19

Jean Valentine v. the Stop & Shop Supermarket Co., LLC

Allegation: Negligence; slip and fall causing personal injury: 737,514.75

Filed: 5/24/19

HAMPSHIRE SUPERIOR COURT

Carlotta Cinelli v. University of Massachusetts Amherst

Allegation: Negligence; slip and fall causing personal injury: $29,800

Filed: 5/2/19

James M. Miller v. Spartan Concrete Services Inc. f/k/a Spartan Bobcat & Concrete Services Inc.

Allegation: Breach of contract: $25,000+

Filed: 5/3/19

PALMER DISTRICT COURT

Labonte & Son, LLC v. Fleet Trailer, LLC

Allegation: Failure to pay for services provided: $42,112+

Filed: 5/8/19

Wikoff Color Co. v. Turley Publications Inc.

Allegation: Breach of contract, unjust enrichment: $16,492.26

Filed: 5/13/19

Agenda

Discussion on Cloud Services
June 25: Normandeau Technologies will host a discussion on the ever-changing landscape of cloud services, and how they offer more security, flexibility, increased productivity, and customer satisfaction. The event takes place from 9 a.m. to noon at 2097 Riverdale St., West Springfield. Attendees will network with other forward-thinking businesses, get exposed to solutions they may not know exist, look at how modern cloud collaboration and communication solutions can take a business to the next level, learn what a unified communications platform can do for a business, listen to a cybersecurity expert discuss how to protect a business from hackers and ransomware, and enjoy coffee and pastries provided by a local artisan coffee roaster.

Free Legal Advice by Phone
June 27: Western Mass. residents can receive free legal advice through the semiannual Western Mass. Dial-A-Lawyer call-in program hosted by the Massachusetts Bar Assoc. (MBA). Volunteer lawyers from the MBA will field phone calls from 5 to 7 p.m. from residents of Berkshire, Franklin, Hampden, and Hampshire counties who have legal concerns or problems. The legal advice is provided at no charge as a public service of the MBA. The Dial-A-Lawyer phone number is (413) 782-1659. If a caller gets a busy signal, they are asked to hang up and try again. Normal telephone charges will apply. The MBA’s Dial-A-Lawyer program is co-sponsored by Western New England University School of Law, the Republican, El Pueblo Latino, the Massachusetts Assoc. of Hispanic Attorneys, and the Hispanic National Bar Assoc.

STEM Starter Academy Summer Bridge Program
July 1 to Aug. 9: Registration is open for Springfield Technical Community College’s free STEM Starter Academy Summer Bridge program. Anyone interested must register by the June 14 deadline and be a Massachusetts high-school graduate in the class of 2017, 2018, or 2019; be a Massachusetts resident; submit an STCC admissions application for the fall 2019 semester; have a grade point average of 2.0 or above; have parent or guardian permission if under 18 years old; and submit a STEM Starter Academy application. The program, which is ideal for those who are interested in science, technology, engineering, or math (STEM) careers, offers participants free college credits, books, guest speakers, activities, lunch, field trips, and tutoring. Students will earn a $400 stipend upon successful completion. For additional information and to apply, visit stcc.edu/apply/stem. Contact Reena Randhir, director of STEM Starter Academy, with questions at [email protected] or (413) 755-4576.

Advanced Manufacturing Technology Program at ACC
July 8-12: Asnuntuck Community College is offering a free summer program in advanced manufacturing technology for rising ninth-grade students from Enfield, East Windsor, Ellington, East Granby, Granby, Suffield, Somers, and Windsor Locks, Conn. The week-long program is for students who enjoy working with tools, electronics, and/or computers. Students who are curious about the way things are made and interested in a possible career in manufacturing are encouraged to attend. This hands-on, team based week is designed to provide students with instruction and skills through rotations in three key areas: machining, welding, and electronics. The five-day program is being offered from 9 a.m. to noon at Asnuntuck. Class size is limited, and spaces will be allotted on a first-come, first-served basis. Slots are available for older high-school students as well. For more information, contact Julie Cotnoir at (860) 253-3019 or [email protected]. This program is funded in part by a Perkins grant.

Filmmaking Workshops
July 8-12: The Berkshire Film and Media Collaborative (BFMC) will host a summer filmmaking workshop for 11- to 14-year-olds. This week-long workshop will meet daily from 10 a.m. to 4 p.m. at Berkshire Community College’s South County Campus, 343 Main St., Great Barrington. Early dropoff (9 a.m.) and late pickup (5 p.m.) is available by request. The purpose of the workshop is twofold: for kids to experience what it’s like to work on a real movie crew from creation of an idea to the final edit of the project, and for the group to produce a high-quality short film championed in every aspect by everyone in the group. Specific topics covered will include story structure, screenwriting, character development, cinematography, sound recording and mixing, lighting, editing, sound design, and marketing. The course is being taught by writer, director, actor, and educator Patrick Toole. All equipment will be provided. The cost for the week-long workshop is $325. Students will need to bring lunch. Class size is limited. To register online, visit shop.berkshirecc.edu or call (413) 236-2127.

Blue Sox Youth Baseball Clinics
July 8-11, 15-18: The Valley Blue Sox announced that Shriners Hospitals for Children will serve as the presenting sponsor of the 2019 Blue Sox Youth Baseball Clinics. This year marks Shriners’ second season partnering with the Blue Sox to present the team’s youth clinics. Blue Sox coaches and players will provide hitting, pitching, and fielding instruction to participants ages 6-13 from 9 a.m. to noon daily. The registration fee for each four-day session is $100. Athletic trainers will be on hand, provided by Shriners. All children participating in the clinics will receive a pair of free tickets to Blue Sox Clinic Night on Saturday, July 20 courtesy of Shriners Hospitals for Children, where they will have the opportunity to take the field with the Valley Blue Sox during pregame ceremonies. The first session will be held July 8-11 at Mackenzie Stadium, 500 Beech St., Holyoke. Interested participants can visit www.valleybluesox.com for information on how to register. The second session will be held July 15-18 at Burnham Field in the Spec Pond Recreation Area, 2540 Boston Post Road, Wilbraham. Interested participants can register by visiting www.wilbrahamrec.com. Participating children should bring their glove, a water bottle, and bat and helmet (if able). Ideal attire includes a cap, baseball pants, and cleats or athletic sneakers. Questions about this year’s clinics can be directed to the Valley Blue Sox by e-mail at [email protected].

Golf Tournament to Fight Childhood Hunger
Sept. 30: It’s a sad reality that one in six children in the U.S. goes hungry every day, but it’s a reality Feed the Kids is trying to change. The group will hold its second annual charity golf tournament to benefit No Kid Hungry and the HPS Weekend Backpack Program at Springfield Country Club, 1375 Elm St., West Springfield. No Kid Hungry is a national organization that raises funds to support school breakfast programs, summer meals, afterschool meals, and more for children throughout the country. The HPS Weekend Backpack Program distributes bags of nutritious and easy-to-prepare meals to children at the end of each week that they can enjoy over the weekend. Feed the Kids is currently seeking donations for the tournament’s silent auction, individual and corporate sponsors, and, of course, golfers. Check-in for the scramble-format tournament will begin at 10 a.m., with a shotgun start at noon. The fee is $160 per golfer, which includes greens fees, driving range, cart use, lunch, cocktail hour, dinner, and a gift bag. There will also be prizes, a raffle, and an auction. To make a cash donation, donate an item for the raffle or auction, learn more about sponsorship opportunities, or register to golf or for the dinner, visit feedthekidsgolf.com.

Chamber Corners

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• June 25: Chamber Nite, 5-7 p.m., hosted by the Kittredge House, 444 Main St., Dalton. This event is a free networking opportunity for members of 1Berkshire.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• June 26: Speaker Breakfast: Cyber Breach Symposium, 7:30-9 a.m., hosted by Williston Northampton School, 19 Payson Ave., Easthampton. Featuring Mat Reardon, Beazley Group. Learn what steps you can take to minimize your risk. Cost: $25 for members, $35 for non-members. For more information and to register, visit www.easthamptonchamber.org or call the chamber at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• June 26: Business After Hours and ribbon-cutting ceremony, 5-7 p.m., hosted by Pulp, 80 Race St., Holyoke. Join us as we celebrate the grand opening of one of Holyoke’s newest businesses. Pulp is a unique gallery right on the canals featuring the work of artists and makers. There will be light hors d’oeuvres, beer and wine, live music, art, and connections.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.northamptonchamber.com
(413) 584-1900

• July 10: July Arrive@5, 5-7 p.m., hosted by Miss Florence Diner, 99 Main St., Florence. A networking event sponsored by Delap Real Estate, Northampton Cooperative Bank, and the Hub. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• July 9: The Westfield Starfires are hosting Greater Westfield Chamber of Commerce members to a complimentary game at Bullens Field, Smith Avenue, Westfield. Beginning at 5 p.m., watch the teams warm up, relax in the beer garden, or grab a bite to eat. The game against the Bristol Blues starts at 6:30 p.m. Call (413) 568-1618 to reserve a ticket.

• July 11: 42nd annual Pancake Breakfast, 7-11 a.m., hosted by Westfield Middle School, 30 West Silver St., Westfield. Pancake sponsor: BusinessWest; sausage sponsor: BMC-HealthNet Plan; placemat sponsor: Appalachian Press; ticket sponsor: Puffer Printing. This event, held rain or shine, will include pancakes, children’s activities, and vendors. Cost: $6 for adults, $5 for seniors, $3 for kids under age 10. Tickets available at the chamber office at 16 North Elm St., Westfield (check or credit), or at the event (cash only). To order a vendor table online, visit www.westfieldbiz.org/events. For sponsorships, tickets, or more information, call the chamber at (413) 568-1618.

• Aug. 7: West Meets West Business After Hours, hosted by Storrowton Tavern, 1305 Memorial Ave., West Springfield. A networking collaboration between the Greater Westfield Chamber of Commerce and West of the River Chamber of Commerce. Cash bar and appetizers will be available. Bring your business cards and expand your network. Cost: free for chamber members, $10 cash at the door for non-members. Marketing table sponsorships are available for $100.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Aug. 7: West Meets West Networking with Greater Westfield Chamber of Commerce, 5-7 p.m., hosted by 1305 Memorial Ave., West Springfield. Join us for a night of networking with the Greater Westfield Chamber, featuring food, raffle prizes, and fun for all. Cost: free for chamber members, $10 cash at the door for non-members. Sponsorship opportunities are available. For more information about this event, call the chamber office at (413) 426-3880, or register online at www.westoftheriverchamber.com.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
springfieldyps.com

• June 25: Leadership Luncheon, 11:45 a.m. to 1 p.m., hosted by Valley Venture Mentors, 276 Bridge St., Springfield. Enjoy an informal lunch and networking while hearing from Kristin Leutz, CEO of Valley Venture Mentors. Cost: free for members, $15 for non-members.

People on the Move
Dr. Robert Roose

Dr. Robert Roose

Dr. Robert Roose has been named chief medical officer for Mercy Medical Center. In this position, Roose provides clinical leadership and administrative direction in developing and attaining strategic and operating objectives related to medical practice and patient care at Mercy Medical Center and its affiliates. He also serves as a liaison between administration and the medical staff, and provides leadership in advancing quality initiatives, clinical care, patient satisfaction, and provider and colleague engagement. Roose joined the Mercy team in 2013, first serving as chief medical officer of Addiction and Recovery Services at Providence Behavioral Health Hospital (PBHH), and later as vice president of Behavioral Health for Mercy Medical Center and its affiliates. His many accomplishments include spearheading the expansion of opioid-treatment programs and championing the creation of the clinical-stabilization service at PBHH. He most recently served in the regional role of chief of Addiction Medicine & Recovery Services for Trinity Health Of New England and has been participating in the Trinity Health Strategic Leadership Program with selected leaders from around the nation. In addition to his clinical responsibilities, Roose has served on the Quality Improvement Council of the American Society of Addiction Medicine, the Clinical Issues Advisory Council and Substance Use Disorder Prevention and Treatment Task Force of the Massachusetts Hospital Assoc., and Gov. Charlie Baker’s Opioid Addiction Working Group. He has presented and published on various aspects of addiction treatment, and has been a prominent community leader and spokesperson on efforts throughout the region to address the opioid epidemic. Roose earned his doctor of medicine and master in public health degrees at George Washington University School of Medicine and Health Sciences in Washington D.C. and completed his residency training in Family Medicine at Montefiore Medical Center/Albert Einstein College of Medicine in the Bronx, N.Y.

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Lucy Perez

Lucy Perez

Lucy Perez, a longtime area educator, is the recipient of the 2019 Distinguished Service Award from Holyoke Community College. The award recognizes the achievements of individuals whose dedication and outstanding service to HCC have enhanced the value of the student experience and improved the quality of life for all on campus. Perez, an HCC graduate from the class of 1987, has been a member of the HCC board of trustees since 2013 and also serves on the HCC alumni council and HCC Foundation board. She holds an associate degree in liberal arts from HCC, a bachelor’s degree in psychology from Mount Holyoke College, and a master’s degree in education and a certification in advanced graduate studies from UMass, where she concentrated in English language acquisition and literacy. She started her career in education at HCC, working first as a counselor for the college’s fledgling English as a second language program and later as its program coordinator. She taught education for many years at HCC and at Springfield Technical Community College, where she served as assistant dean of students before moving on to work for many years in human-resources administration and recruitment for the Springfield Public Schools. She now works in human resources at Mount Holyoke College as its talent acquisition manager. HCC president Christina Royal presented the Distinguished Service Award to Perez at HCC’s 72nd commencement ceremony at the MassMutual Center in Springfield on June 1.

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Ryan Barry

Ryan Barry

Michael Ostrowski, president and CEO of Arrha Credit Union, announced the appointment of a new board member, Ryan Barry, attorney at Bulkley, Richardson and Gelinas, LLP in Springfield. Barry practices primarily in the areas of business law, health law, construction law, and higher-education law. He also leads the firm’s Craft Brew and Distilleries practice group. He has a bachelor’s degree from Colorado College and a juris doctor from Northeastern University School of Law.

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MassMutual announced that Gareth Ross has been named head of the new Enterprise Technology and Experience (ETX) organization, which is responsible for all of the company’s internal and external technology and digital efforts, as well as direct-to-consumer marketing efforts. Industry leaders Arthur Riel and Jim Routh have also joined MassMutual and the ETX organization as head of Core Technology & Initiatives and head of Enterprise Information Risk Management, respectively. Since joining MassMutual in 2008, Ross has held various leadership roles, beginning in Corporate Finance and Strategy, heading up the company’s distribution strategy team within the insurance business, and establishing MassMutual’s direct-to-consumer business and industry-leading data-science capabilities. Under Ross’ direction, MassMutual has invested in data science over the past six years, establishing an in-house data-science group that creates knowledge and builds services from data that enable enterprise-wide data-driven decision making through science and applied research. Prior to MassMutual, Ross held financial-planning, management-consulting, and business-analyst roles with Capmark Financial, General Motors, the New York Treasurer’s office, the Coca-Cola (Japan) Co., the World Bank, Fidelity Investments, and Deloitte Consulting. Riel has been named head of Core Technology & Initiatives, a newly created role that oversees the prioritization and delivery of strategic technology projects across the company, as well as internal and external information-systems applications, platforms, and infrastructure. Riel brings more than 30 years of experience in system and application design and technology delivery to MassMutual, as well as an exceptional track record in developing and executing complex business and technology strategies. He has worked in senior technology-management roles at various organizations, including Moody’s, NYSE EuroNext, Goldman Sachs, and Morgan Stanley. Most recently, he served as chief Enterprise architect and chief Information officer of Finance IT for the World Bank. Riel also founded two technology companies in the areas of computer-science training and compliance-technology solutions, has taught hundreds of courses in both academic and industry environments, and authored several research papers. Routh has been appointed head of Enterprise Information Risk Management. In this role, he will drive a holistic information risk-management approach across the company, with a focus on managing cybersecurity risks, ensuring all cybersecurity-related regulatory and compliance requirements are met, and overseeing the safeguarding of MassMutual’s information assets. Routh is a well-known visionary and recognized leader in the cybersecurity industry who brings a wealth of knowledge and experience and a demonstrated track record for delivering security capabilities that drive business results. Most recently, he served as chief Information Security officer (CISO) for CVS Health, where he led the security integration for CVS Health in the acquisition of Aetna and developed a three-year plan for achieving enterprise level resilience. Prior to that, he served as CISO for Aetna, global head of Application and Mobile Security at JP Morgan Chase, and CISO at KPMG, the Depository Trust & Clearing Corp., and American Express. Routh is a former board and committee chairman of the Financial Services Information Sharing and Analysis Center and the former chairman of the Health Information Sharing and Analysis Center. He received the 2017 Evanta Breakaway Leadership Award and the 2016 ISE Luminary Award among many other awards and honors throughout his career.

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Mary Pomeroy

Mary Pomeroy

Mary Pomeroy has joined Greenfield Savings Bank as assistant office manager of the main office in Greenfield. In addition to supervising activities of the office and staff-development duties, she will also work with customers, providing customer service and business development. Pomeroy has earned diplomas in consumer lending, general financial services, and advanced financial services, and certificates in introduction to financial services, credit analysis, and consumer lending from the Center for Financial Training. She is currently enrolled in business and financial management at New England College of Business and Finance.

•••••

Melody Edwards, owner of Renew Window Cleaning, was selected by the Italian Trade Agency to attend the Pulire Trade Show as a U.S. delegate and honored guest. The show, the largest professional cleaning-industry trade show in Italy, was held last month at the Veronafiere Exhibition Centre in Verona. Edwards was chosen for her creativity and professionalism during her 25-year involvement with the industry, and for her passion for promoting women in this often-male-driven industry. The event was sponsored by the Italian government and organized to give U.S. companies the opportunity to network and meet with leading Italian manufacturers. There were 300 exhibitors and more than 17,000 visitors in attendance.

•••••

Mark Zacek

Mark Zacek

Mark Zacek has joined the team at GSB Investments and Insurance as a financial advisor, Infinex Investments Inc. He will offer clients a wide range of financial services and investments, including retirement and financial planning, mutual funds, tax deferred annuities, life insurance, long-term-care insurance, college-savings planning, and IRA rollovers (401k/403b). He earned a bachelor’s degree in chemical engineering from Montana State University. He serves on the board of directors of Mohawk Trail Concerts.

Company Notebook

Springfield College Criminal Justice Program Partners with Secret Service

SPRINGFIELD — The Springfield College Criminal Justice program recently agreed to a partnership with the U.S. Secret Service to identify and guide first-year students and sophomores toward a career with the Secret Service. Led by John Mazza, U.S. Secret Service senior special agent; and Raj Karira, U.S. Secret Service special agent in charge of talent and employee acquisition and global recruiting, the agents will meet with individuals and small groups of students during the academic year offering guidance and support so students can navigate the application and hiring process. Both Mazza and Karira visited Assistant Professor of Criminal Justice Gary Berte’s Introduction to Criminal Justice class during the spring semester to meet with students and answer any questions they had regarding a career with the Secret Service. Mazza is a former recruit officer for Berte, and Mazza gained his emergency medical services management training at Springfield College. Springfield College Criminal Justice program graduates are prepared for graduate school or careers in national, state, and local government, law enforcement, and community mediation.

Greenfield Cooperative Bank Offers Equity-building Assistance to Homebuyers

GREENFIELD — Greenfield Cooperative Bank and its Northampton Cooperative Bank Division has been selected to participate in the Federal Home Loan Bank of Boston’s Equity Builder Program, which assists local homebuyers with down-payment and closing costs as well as homebuyer counseling and rehabilitation assistance. The $3.6 million program provides grants to financial institutions to assist households at or below 80% of the area median income. Borrowers are eligible to receive up to $15,000 in assistance on a first-come, first-served basis. Buyers must also complete a homebuyer-counseling program. Greenfield Cooperative Bank is eligible to receive up to $150,000 in 2019 through the Equity Builder Program depending on availability of funds. Since 2003, the Equity Builder Program has awarded more than $38.8 million in funds, assisting 3,512 income-eligible households to purchase a home. Credit approval and other conditions apply. For more information, contact Greenfield Cooperative Bank’s Residential Loan Origination Department at (413) 772-5000, ext. 490.

Florence Bank Recognizes 11 Individuals for Service, Gives $5,500 to Nonprofits

FLORENCE — Florence Bank recently announced its 11 Community Champions for 2019. As part of its Community Champions Sweepstakes program, the bank offered each of the 11 champions a $500 grant to be donated to a nonprofit of their choice. In all, 218 nominations were cast at Florence Bank’s 11 branches for 11 champions, and Florence Bank granted a total of $5,500 to 11 nonprofits in Hampshire and Hampden counties, and beyond. As part of the sweepstakes, customers in each branch were invited to cast one vote in their neighborhood branch for a person in their community who goes above and beyond to ensure that residents are safe, healthy, and happy. Voting took place from April 15 through May 6. Winners were selected at random from all the nominees in each branch. The winners had the privilege of selecting an area nonprofit to receive a $500 grant. The 11 branch champions and the nonprofits they chose to support with the $500 grant are: Springfield: Myles Callender, Revitalize Community Development Corp.; West Springfield: Allen Howard, Shriners Hospitals for Children – Springfield; Granby: Gayle Bradley, LukeStronger Inc.; Belchertown: Jim Phaneuf, the Jimmy Fund; Amherst: Naz Mohamed, who split the award evenly between Amherst Community Connections, Amherst Survival Center, and the Sojourner Truth School for Social Change Leadership; Hadley, Gary Glenn, Newman Catholic Center at UMass Amherst; King Street, Northampton: Jane Lyons, Friends of Children; downtown Northampton: Diane Porcella, Northampton Neighbors; Easthampton: Robin Bialecki, Easthampton Community Center; Florence: Jacob Fine, Pioneer Valley Workers Center; and Williamsburg: Sue Labrie, Goshen Firefighters Assoc.

Revenues at MGM Springfield Rise in May

SPRINGFIELD — MGM Springfield reported an uptick in total gambling revenues in May, taking in $22,285,565.57, compared to $21,818,086.34 in April. The past three months were the casino’s three best, revenue-wise, since September 2018, its first full month of operations.

Of the May revenues, $6,182,892 came from table games and $16,102,673 from slot machines. “We continue to be pleased with our performance. We’re capturing market share and growing loyalty,” President and Chief Operating Officer Michael Mathis said. “May was an especially rewarding month for us.”

Berkshire Bank Packages More Than 50,000 Meals for Rise Against Hunger

WESTFIELD — Berkshire Bank employees recently came together to package more than 50,000 meals for Rise Against Hunger, to be sent to nations where starvation is a key concern. The donation was a part of the bank’s annual Xtraordinary Day of Service, where the bank closes its offices early to empower employees to volunteer in their local communities. The event is in its fourth year. The volunteer work for Rise Against Hunger was one of 37 projects completed as a part of Xtraordinary Day. More than 90% of Berkshire Bank’s workforce participated in the event, totaling more than 6,000 hours of volunteer work in a single day throughout the bank’s footprint.

Briefcase

LEAP Class of 2020 Enrollment Ends July 1

SPRINGFIELD — Leadership Pioneer Valley (LPV) is accepting applications for enrollment in LEAP 2020, a regional leadership-development program, until Monday, July 1. LEAP engages the Pioneer Valley’s most promising emerging leaders through learning and exploration. Participants are trained in leadership skills by experts in a classroom setting. They also attend in-depth field experiences across the region where they meet with local leaders and explore the region’s economy and culture. The LEAP program runs September through May. In its eight years running, nearly 300 individuals representing more than 100 companies, organizations, and municipalities have participated. The program has filled a critical need for a leadership program that builds a network of emerging leaders to address the challenges and opportunities of the region. Fifty-three percent of alumni have a new leadership role at work, 64% have joined a new board of directors, and 99% have made new, meaningful connections. Applicants are considered in a competitive application process that prioritizes diversity by employment sector, geography, race, gender, and sexual orientation. Emerging leaders, mid-career professionals with leadership potential, and those looking to better the Pioneer Valley should consider applying. Applications and further information can be found at www.leadershippv.org.

Freedom Credit Union Holds Annual Summer Food Drive

SPRINGFIELD — Freedom Credit Union is once again holding its annual summer food drive to benefit the Food Bank of Western Massachusetts. Donations can be brought to Freedom branch locations in the Pioneer Valley through Sept. 27. Suggested donations of non-perishable food and personal care items include hot and cold cereals; packaged rice and grains; pasta and noodles; canned beans and vegetables; canned and dried fruit; peanut butter and nuts; granola bars and crackers; powdered or evaporated milk; instant potatoes; canned chicken, fish, and meat; cooking oils and spices (in plastic containers); canned soups, stews, and chili; powdered or canned baby formula; diapers, wipes, and toilet paper; shampoo and body wash; and toothpaste and toothbrushes. For safety, items in glass jars or bottles, homemade food, unlabeled items, baby food, and severely dented cans cannot be accepted.

Baker-Polito Administration, MassDevelopment Announce Funds for Collaborative Workspaces

BOSTON — The Baker-Polito administration and MassDevelopment announced $2,165,000 in funding for the fourth round of Collaborative Workspace Program grants, a MassDevelopment program that accelerates business formation, job creation, and entrepreneurial activity in communities by supporting infrastructure that fuels locally based innovation. Eligible organizations may apply for either seed grants to plan and study the feasibility of new collaborative workspaces, or fit-out grants to develop and expand existing workspaces. Through its first three rounds of grants, the Collaborative Workspace Program provided more than $5 million in funding to more than 75 organizations for the planning, development, and build-out of different types of collaborative workspaces. This new round includes $1.5 million from the Commonwealth’s capital budget and $665,000 from the Barr Foundation, the third installment of a three-year, $1,965,000 grant to the program to expand support for arts-related collaborative workspaces in the Commonwealth. MassDevelopment’s continued partnership with the Barr Foundation broadens the reach of the Collaborative Workspace Program to include the creative sector, a critical source of innovation and positive community change.  Proposals are due in electronic format via e-mail at [email protected] by 5 p.m. on Friday, July 12. Funding decisions are expected to be announced by the fall.

Incorporations

The following business incorporations were recorded in Hampden, Hampshire and Franklin counties and are the latest available. They are listed by community.

CHICOPEE

The Women’s Center for Healing Inc., 333 Front Street Suite 2, Chicopee, MA 01013. Cheryl Przezdziecki, same. Mental health counseling.

EASTHAMPTON

Sam Rod Inc., 65 Glendale St., Easthampton, MA 01027. John Symasko, same. Law practice.

HAYDENVILLE

Santiago Enterprises Inc., 2 High St., Haydenville, MA 01039. Jonathan A. Santiago, same. Building wood-fired stoves.

LANESBORO

Shaurya Inc., 162 South Main St., Lanesboro, MA 01237. Kirankumar N. Patel, 6 Glen Meadow Road, Franklin, MA 02038. Operation of a liquor store.

LEE

T & D Rental Properties Inc., 105 Parkview Terrace, Lee, MA 01238. Theodore Brown, same. Rent commercial, industrial, other real estate.

PITTSFIELD

RW Gavin Iii Contracting Inc., 80 Plinn St., Pittsfield, MA 01201. Roger W. Gavin, same. General contracting.

TCP Homes Inc., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. Pamela Hemming, same. Home renovations, remodeling, and design.

SOUTHWICK

Scooter’s Paradise Pet Resort Inc., 76 Tannery Road, Southwick, MA 01077. Susan Lamoureux, same. Dog kennel, daycare, pet grooming and supplies.

SPRINGFIELD

Sproutt House Clothing Inc., 87 Florence St., Springfield, MA 01105. Christopher T. Howard, same. Clothing company.

WEST SPRINGFIELD

Springfield Hockey Heritage Society Inc., 90 Front St., West Springfield, MA 01089. Steve Bordeaux, 64 Pleasant Dr., Feeding Hills, MA 01030. Nonprofit purposes of education and rendering assistance to individuals and organizations interested in preserving the rich history of professional ice hockey in Springfield, Massachusetts.

Studio 420 Inc., 4 Wilder Terrace, West Springfield, MA 01089. Michael Anthony Skowron, same. Communications, advertising, marketing, and retail.