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Community Spotlight Features

Community Spotlight

Richard Walker and Antigoni Proctor

Richard Walker and Antigoni Proctor say the addition to the Longmeadow Shops will enable retailers and eateries to stay competitive in a rapidly changing marketplace.

The economic landscape in Longmeadow will soon be changing — quite literally — and the new development is just what this residential community needs — in many ways.

Indeed, for the first time in more than two decades, the Longmeadow Shops will undergo a major expansion, which will include a 13,100-square-foot space with a drive-through to accommodate the growing needs of CVS.

“Voters approved a zone change in February for an adjacent 1.2-acre parcel that we have owned since we purchased the Longmeadow Shops 22 years ago,” said Steve Walker, regional property manager for Grove Property Fund LLC.

“More than 80% percent of residents approved the change after we showed them what we want to do; we felt it was important for them to know as much as they could about our plan,” he continued, explaining that they will add a new, 21,000-square-foot building, which will be separated from the current strip that houses shops, banks, and eateries, by Bank of America’s drive-through, located on the far end of the existing structure.

The site plan has received approval from the Planning Board, and although some might wonder why Grove would want to expand now after leaving the grassy parcel empty for so many years, Walker said several factors provided the impetus.

“We felt the time was right. Longmeadow has a new high school that was completed last fall and the town has a lot of new residents,” he said. “CVS has had several conversations with us about expanding, but we never had room to accommodate them. The space they are in is too small for their needs, and elderly patrons as well as parents with sick children often need to park quite a distance away to get inside the store.

“In addition, we’re trying to strengthen our position in the marketplace,” he went on. “Change is good, and we want to provide shoppers with more variety, and make this into a larger lifestyle center, which will help our retailers stay competitive, especially since Internet shopping has taken a toll on all local retail businesses.”

The expansion of the Longmeadow Shops is expected to generate an additional $80,000 to $90,000 in taxes each year, which makes this development significant for another reason.

Indeed, although officials say the new revenue will help, they have serious concerns about their ability to sustain services over the next decade due to a lack of developable land, and therefore, a distinct lack of opportunities to generate new tax revenue.

“The state limit on how much you can charge residents on their home is $25 per $1,000, and we are projecting we could hit that limit in five years,” said Selectman Chairman Richard Foster. “There are some variables, and a debt exclusion is possible, but it would mean no increases to the town budget and no new hires, and if we reached that figure, we would be faced with a possible reduction in services.”

He knows other communities have had to deal with the same situation, but said they usually have land that can be developed.

“Our town is 96% residential and 4% commercial, so what makes it so great also cripples it, and everything we do affects homeowners’ tax bills,” he noted. “Our infrastructure is aging and we need to start replacing it, which will cost millions. We need to keep moving forward, but I have become very concerned as I watch tax bills increase each year. There is a finite limit to how much people can pay and we need to find new ways to generate income.”

For this, the latest installment of its Community Spotlight series, BusinesWest explores just how Longmeadow intends to go about that all-important mission.

Growing Pains

Town Manager Stephen Crane said rezoning the land next to the Longmeadow Shops from residential to commercial certainly shines a spotlight on challenges the town could face in the future.

“We have the highest combined tax rate in the state; we instituted a split tax rate for the first time this year, but there is such a small amount of developable land left,” he told BusinessWest.

To help solve that problem, the town has engaged the Pioneer Valley Planning Commission to help officials update the community’s long-range strategic plan, with the goal of assessing development opportunities in the community.

“We have a AA bond rating, and the town is very well- managed, but the lack of growth isn’t keeping pace with the increased cost of operating the town,” Crane said. “So, we’re taking a proactive stance to find areas that are underdeveloped or undeveloped and plan to look at any restrictiveness in our zoning that impedes new development.”

The PVPC will re-evaluate the land-use portion of a document titled, Face the Future: The Long Range Plan of 2004, and present town officials with options for redevelopment. Foster said officials will study three sites that could potentially be used as recreational, commercial, or residential development at some point in the future, if residents voted in favor of such proposals. They are:

• The 20.1-acre Water Tower Property on Academy Drive near the East Longmeadow line;

• 65 acres of developable land in Turner Park, the town’s largest tract of unused property (the park contains more acreage but it is composed of wetlands and ponds). “From a developmental standpoint, this area could be a phenomenal site due to its natural features,” Foster said, adding that building a senior community on the property might be a viable option;

• Either of the middle school properties, since one of them may become available if the facilities are consolidated, a move which some have suggested. Williams Middle School sits on 16.1 acres, while Glenbrook Middle School is on 20.5 acres.

Last March, the School Committee voted unanimously to recommend the submission of two statements of interest for a new middle school to the Mass. School Building Authority, based on their age and limited amount of space. The district would like to move students from both schools into a new facility.

Although the selectmen denied the request, they had an engineering firm update a report they had done several years ago by re-inspecting the schools and bringing cost estimates up to date.

“But the school department may come back with the proposal again this spring,” Foster said, adding that the middle schools could be consolidated. “We’re looking at a lot of things right now.”

Due to that and the fact that the town needs to establish new sources of revenue, officials are being diligent about fleshing out all possibilities, he went on.

“I’m striving to establish a plan that is so dynamic that future boards will institutionalize it and accept it and continue to reinforce its development,” Foster continued. “It could become our 15-to-20-year master plan and the number one objective of our community.”

What’s in Store

Meanwhile, the plans for expanding the Longmeadow Shops are becoming reality.

And as she went into detail on them, Grove Property Fund Manager Antigoni Proctor first explained the meaning and value of a lifestyle shopping center.

“It’s a place where people can have a cup coffee, shop for clothing and gifts, get their hair and nails done, pick up medicine, have dinner and visit with their friends,” she said, adding that this is what the shops have become. “We want it to be enjoyable to come here.

“It’s a place where people can socialize and buy things they want and need. They can also do their grocery shopping across the street at Big Y, or buy children’s toys at Kiddly Winks in Williams Place,” she continued as she pointed to the shopping complex, which is fronted by Williams Street and separated from Longmeadow Shops by an island containing a gas station, Big Y and Bliss Road, which runs in front of the shops.

Walker said Grove is excited about the expansion and grateful to the town and its residents for approving the plan.

“This is a really unique property. It sits in the most affluent community in Western Mass and it’s not right off a highway,” he said. “It has become Longmeadow’s downtown and it’s a great place to do business.”

Construction is expected to begin early next spring and be completed by November 2016. The cost is estimated at $3.1 million, which includes adding a fourth entrance with a new curb cut, as well as a complete reconfiguration of the parking lot. In addition to 139 new parking spaces, the current lines will be blacked out, the lot will be resealed, then it will be restriped to provide room for more vehicles.

“The new parking design will make it easier for people to get in and out of the shopping center,” Walker continued.

CVS will move from its current 7,900-square-foot space and become the anchor tenant in the new structure. “Their new store will contain 13,100 square feet, and the drive-through will help elders, parents with young children, and other people who don’t want to go into the store to pick up prescriptions,” Walker said.

That will leave about 8,000 square feet in the new building, he went on, adding that Grove is having discussions with a national retailer interested in leasing about 6,000 square feet and they hope to sign a contract within the month.

“We’re really excited about the tenant,” he said, noting that the company is taking a proactive stance in filling the remaining space and hopes to get a new restaurant in the building. “We also have to backfill CVS’s current space as well as the space that was vacated when Semolina Bread moved out this month.”

To that end, Proctor recently visited The Promenade Shops at Evergreen Walk in South Windsor, Conn., hoping to find a shop or eatery that would be a good fit for the Longmeadow Shops.

“We try to find the best national, regional and local tenants that will complement what we already have here,” Walker said.

Crane believes the expansion will be beneficial on a number of levels.

“It will provide additional tax revenue as well as giving the community more retail options. Something like this doesn’t happen often in Longmeadow,” he noted.

Forward Progress

Foster said Longmeadow is doing everything possible to generate new revenue, and the addition of a meals tax two years has generated $125,000. But it’s not nearly enough, so the quest to find ways to generate new income will continue. “We’re stretching our thought process as far as we can and hope PVPC will bring new ideas to the table,” he noted.

Meanwhile, the Longmeadow Shops will be expanded, and the town will remain a quiet, bucolic place with a small number of businesses that do very well.

“Longmeadow is a well-managed community that offers residents and businesses a wide range of high-quality services,” Crane said. “We don’t have many opportunities for commercial expansion, so we are being proactive and in spite of our limited economic development tools, we are trying to apply them in the most effective way possible.”

Longmeadow at a glance

Year Incorporated: 1783
Population: 15,803
Area: 9.5 square miles
County: Hampden
Residential Tax Rate: $23.63
Commercial Tax Rate: $26.13
Median Household Income: $99,089
Family Household Income: $114,515
Type of government: Open Town Meeting; Town Manager; Board of Selectmen
Largest Employers: Bay Path University; Glenmeadow; Longmeadow School Department
* Latest information available

Daily News

AMHERST — The Eric Carle Museum of Picture Book Art in Amherst
will present Magic, Color, Flair: the world of Mary Blair. On view from
Nov. 10 to Feb. 21, this comprehensive exhibition explores the artistic
process and development of one of Walt Disney’s most original and
influential designers and art directors, Mary Blair (1911–1978).

Blair’s joyful creativity ― her appealing designs and exuberant color
palette ― endure in numerous media, including the classic Disney
animated films Cinderella, Alice in Wonderland, and Peter Pan, as well as
theme park attractions at Disneyland Resort and Walt Disney World
Resort, most notably “It’s a small world.”

Magic, Color, Flair: the world of Mary Blair is organized by The Walt
Disney Family Museum in San Francisco.

John Canemaker — an Academy Award, Emmy Award, and Peabody
Award-winning animator, historian, teacher, and author — organized the
exhibition to reflect the arc of Blair’s remarkable career before, during,
and after her years at The Walt Disney Studios. He relays her story
through original artwork, photographs, and ephemera.

Magic, Color, Flair: the world of Mary Blair explores her boldly colored,
stylized concept paintings for classic Disney animated features during the
1940s and 1950s, and her successful freelance career in New York where
she became a popular illustrator for national advertisements and magazine
articles, as well as a designer of clothing, window displays, theatrical sets,
and children’s books.

The exhibition showcases The Walt Disney Family Museum’s extensive
collection of Blair’s conceptual artwork in gouache and watercolor —
some of which have never been displayed outside of California. Also
featured are original illustrations from Blair’s five beloved Golden Books,
including I Can Fly (1951) and The Up and Down Book (1964).

An imaginative colorist and designer, Blair helped introduce a modernist
style to Walt Disney and his studio, and for nearly 30 years, he touted her
inspirational work for his films and theme parks alike. Animator Marc
Davis, who equates Blair’s exciting use of color with Henri Matisse,
recalls, “She brought modern art to Walt in a way that no one else did. He
was so excited about her work.”

Disney played a significant role in Blair’s creative growth. His overall
vision of the world and values (optimism, humor, love of tradition,
families, and an avid interest in technology) were interpreted and
complimented by her creative contributions. He continually championed
her in his male-dominated studio, giving her free rein to explore concepts,
colors, characters, and designs that were outside of The Walt Disney
Studios’ mainstream animation style.

Sections Super 60

Success Stories Offer Measures of Optimism

Super60logoThe Springfield Regional Chamber’s annual Super 60 lists have consistently reflected the depth and diversity of the region’s economy, and the Class of 2015 is no exception. Ranked by Total Revenue and Revenue Growth, this year’s honorees reflect the vibrancy of sectors ranging from healthcare to manufacturing; retail to financial services — and much more.

A quarter-century after its inception, the Super 60 program continues to document not only the growth and sustained success of area businesses, but the vitality of the local economy.

The Springfield Regional Chamber — formerly the Affiliated Chambers of Commerce of Greater Springfield — has been issuing annual lists of its largest-revenue and fastest-growing members since 1990, documenting, over time, the businesses that keep the region running.

“There’s a reason we break it down by Revenue Growth and Total Revenue,” said Jeffrey Cuiffreda, Springfield Regional Chamber president. “I think it shows we have a lot of mature industries on the largest-revenue list, and to get to that level, you have to be around a long time and have a stable base, and that shows the good foundation of our economy.

“At the same time,” he went on, “we’re finding newer and newer companies that come along, and that’s oftentimes where the growth comes from. There’s usually a good cross-section of industries there, which shows the diversity of the growing companies that add to our employment base.”

Being named to the Super 60 has also become a bragging right for businesses large and small, and a highly anticipated fall tradition. The Super 60 companies will be honored at a luncheon on Friday, Oct. 23 from 11:30 a.m. to 1:30 p.m. at Chez Josef in Agawam, presented by Health New England and sponsored by Berkshire Bank, WWLP-TV22 News, and Zasco Productions.

To be considered, companies must be headquartered in Hampden or Hampshire counties or be a member of the Springfield Regional Chamber, have revenues of at least $1 million in the last fiscal year, be an independent and privately owned company, and have been in business at least three full years. Companies are selected based on their percentage of revenue growth over a full three-year period or total revenues for the latest fiscal year.

“Small business is the backbone of our region, and the success of this year’s winners is a clear indication that our regional economy is strong,” Ciuffreda said, adding that, while all winners in the Total Revenue category had revenues in excess of $4 million, one-third exceeded $30 million. The Total Revenue winners combined for more than $1 billion in revenues.

In the Revenue Growth category, all winners had growth in excess of 20%, while one-third had growth in excess of 65%. In addition, 11 companies in the Total Revenue category also qualified for the Revenue Growth category, and 19 companies in the Revenue Growth category also qualified for the Total Revenue category. Each was placed in the list where it ranked highest.

Topping the Total Revenue category is NUVO Bank & Trust Co. in Springfield, followed by Whalley Computer Associates Inc. in Southwick and Sarat Ford-Lincoln in Agawam. In the Revenue Growth category, Springfield-based City Enterprise Inc., a woman-owned commercial and residential builder, finished on top for the second straight year, followed by Aegenco Inc. in Springfield and Holyoke Community College Foundation Inc.

Emily and Oliver Rich, founders of Tea Guys, will keynote the Oct. 23 Super 60 luncheon. Founded in 2002, Tea Guys has steadily expanded, tapping into the strong consumer demand for superior tea products. The company has expanded its online platform to include a brick-and-mortar location in a 10,000-square-foot retail store and production facility in Whately. Boasting more than 120 blends, the company offers its blends as loose teas, K-style cups, and a tea beverage concentrate product for the hospitality industry, and are sold nationwide.

Luncheon reservations are $50 for Springfield Regional Chamber members and $70 for non-members. To reserve tickets, visit www.springfieldregionalchamber.com or e-mail Sarah Mazzaferro at [email protected].

TOTAL REVENUE

* Qualified for both lists

1. Nuvo Bank & Trust Co.*
1500 Main St., Springfield
(413) 787-2700
www.nuvobank.com
Dale Janes, CEO
NUVO Bank is a locally owned, independent small-business bank located in downtown Springfield. NUVO provides loans, deposits, and cash-management services for personal-banking and business-banking needs.

2. Whalley Computer
Associates Inc.*
One Whalley Way, Southwick
(413) 569-4200
www.wca.com
John Whalley, President
WCA is a locally owned family business that has evolved from a hardware resale and service group in the ’70s and ’80s into a company that now focuses on lowering the total cost of ownership of technology and productivity enhancement for its customers. Whalley carries name-brand computers as well as low-cost performance compatibles.

3. Sarat Ford-Lincoln
245 Springfield St., Agawam
(413) 789-5400
www.saratford.com
Jeff Sarat, President
Founded in 1929 by John Sarat Sr., Sarat Ford has become the largest Ford dealership in Western Mass., and today, grandson Jeff Sarat leads the company. The full-service dealership includes a state-of-the-art body shop, and a new, 10,000-square-foot expansion offers a 24-bay service center that houses a $1 million parts inventory featuring Ford, Motorcraft, Motorsport, and a variety of other specialty manufacturers.

Associated Electro-Mechanics*
185 Rowland St., Springfield
(800) 288-4276
www.aemservices.com
Elayne Lebeau, Owner/CEO
Associated Electro-Mechanics is a diversified, one-stop industrial sales and service center servicing the New England region and beyond, with a variety of industrial repair and rebuilding services.

The Assoc. for Community Living
220 Brookdale Dr., Springfield
(413) 732-0531
www.theassociationinc.org
Barbara Pilarcik, Executive Director
For 60 years, the Assoc. for Community Living has been creating opportunities, building relationships, and improving lives of children and adults with developmental disabilities and their families. The agency’s caring and experienced workforce empowers individuals with developmental disabilities to live with dignity, bringing fulfillment, community, and valuable relationships into their lives.

Baltazar Contractors Inc.*
83 Carmelinas Circle, Ludlow
(413) 583-6160
www.baltazarcontractors.com
Frank Baltazar, President
Baltazar Contractors has been a family-owned and operated construction firm for more than 20 years, specializing in roadway construction and reconstruction; all aspects of site-development work; sewer, water, storm, and utilities; and streetscape improvements.

Bay State Elevator Co.
275 Silver St., Agawam
(413) 786-7000
www.bseco.com
Harold Potts, President
Established in 1908, Bay State Elevator works with architects, builders, and business owners to install state-of-the-art elevators of all sizes and shapes. The company also specializes in modernization and maintenance of elevator systems. It boasts six offices in Massachusetts, Connecticut, New York, and Vermont.

Braman Chemical
Enterprises Inc.
147 Almgren Dr., Agawam
(413) 732-9009
www.braman.biz
Gerald Lazarus, President
Braman has been serving New England since 1890, using state-of-the-art pest-elimination procedures for commercial and residential customers. The company has offices in Agawam, Worcester, and Lee, as well as Hartford and New Haven, Conn.

Charter Oak Insurance &
Financial Services Co.*
330 Whitney Ave., Holyoke
(413) 374-5430
www.charteroakfinancial.com
PETER NOVAK, GENERAL AGENT
A member of the MassMutual Financial Group, Charter Oak been servicing clients for 127 years. The team of professionals serves individuals, families, and businesses with risk-management products, business planning and protection, retirement planning and investment services, and fee-based financial planning.

Community Enterprises Inc.
441 Pleasant St., Northampton
(413) 584-1460
www.communityenterprises.com
Dick Venne, President and CEO
In 1972, some progressive staff members at Northampton State Hospital applied for and received a small grant to develop a program to train residents to live and work outside the hospital. In the 40 years since, Community Enterprises has grown into a multi-faceted program that supports the employment, educational, and independent-living goals of people with disabilities in three states.

Cutchins Programs for
Children & Families Inc.
78 Pomeroy Terrace, Northampton
(413) 584-1310
www.cutchins.org
Jay Indik, Executive Director
Cutchins Programs for Children & Families boasts 37 years of providing care not easily found in today’s healthcare environment. It offers residential, outpatient, and special-education services for children and families struggling with the effects of trauma and mental illness in a sanctuary of safety and love.

The Dennis Group*
1537 Main St., Springfield
(413) 746-0054
www.dennisgrp.com
Tom Dennis, CEO
The Dennis Group offers complete planning, design, architectural, engineering, and construction-management services. The firm is comprised of experienced engineering and design professionals specializing in the implementation of food-manufacturing processes and facilities.

Environmental Compliance
Services Inc.*
588 Silver St., Agawam
(413) 789-3530
www.ecsconsult.com
Mark Hellstein, President and CEO
For more than 25 years, ECS has specialized in environmental site assessments; testing for asbestos, lead, indoor air quality, and mold; drilling and subsurface investigations; and emergency-response management.

Filli, LLC d/b/a Con-Test
Analytical Laboratory*
39 Spruce St., East Longmeadow
(413) 525-2332
www.contestlabs.com
Thomas Veratti Sr., Founder
Established in 1984, Con-Test provides environmental consulting and testing services to a variety of clients throughout Western Mass. The laboratory-testing division originally focused on industrial hygiene analysis, but rapidly expanded to include numerous techniques in air analysis, classical (wet) chemistry, metals, and organics, and has the capability for analyzing nearly all water, air, soil, and solid materials.

Gandara Mental Health Inc.*
147 Norman St., West Springfield
(413) 736-8329
www.gandaracenter.org
Dr. Henry East-Trou, CEO
Focusing on the Latino/Hispanic community, Gandara Center provides substance-abuse recovery, mental-health, and housing services for men, women, children, adolescents, and families throughout the Pioneer Valley.

Holyoke Pediatrics
Associates, LLP
150 Lower Westfield Road, Holyoke
(413) 536-2393
www.holyokepediatrics.com
Carole Hebert, Manager
Holyoke Pediatric Associates is the largest pediatric practice in Western Mass., serving patients from Pioneer Valley communities at offices in Holyoke and South Hadley. The group medical practice comprises board-certified pediatricians, certified nurse practioners, and more than 75 clinical, nutritional, and clerical support staff, and has served the healthcare needs of infants, children, and adolescents since 1971.

Kittredge Equipment Co. Inc.*
100 Bowles Road, Agawam
(413) 304-4100
www.kittredgeequipment.com
Wendy Webber, President
Founded in 1921, Kittredge Equipment Co.is one of the nation’s leading food-service equipment and supply businesses. It boasts 70,000 square feet of showroom in three locations — Agawam, Williston, Vt., and Bow, N.H., making it the largest total showroom in New England, with in-stock inventory of equipment and smallware consisting of more than 7,000 different items. The company also handles design services, and has designed everything from small restaurants to country clubs to in-plant cafeterias.

Marcotte Ford
1025 Main St., Holyoke
(800) 923-9810
www.marcotteford.com
Bryan Marcotte, President
The dealership sells new Ford vehicles as well as pre-owned cars, trucks, and SUVs, and features a full service department. Marcotte has achieved the President’s Award, one of the most prestigious honors given to dealerships by Ford Motor Co., on multiple occasions over the past decade.

Maybury Associates Inc.
90 Denslow Road, East Longmeadow
(413) 525-4216
www.maybury.com
John Maybury, President
Since 1976, Maybury Associates Inc. has been designing, supplying, and servicing all types of material-handling equipment throughout New England. Maybury provides customers in a wide range of industries with solutions to move, lift, and store their parts and products.

Poly-Metal Finishing Inc.
1 Allen St # 218, Springfield
(413) 781-4535
www.poly-metal.com
Jason Kudelka, President
Poly-Metal Finishing Inc. has served the metalworking industry for more than three decades and specializes in providing the aerospace, military, and com­mercial sectors with complete anodic services: sulfuric anodizing, color anodizing, chromic, hardcoat, polylube pro­cessing, chemical conversion of aluminum, and pre-bond coatings.

Rediker Software Inc.
2 Wilbraham Road, Hampden
(800) 213-9860
www.rediker.com
Richard Rediker, President
Rediker software is used by school administrators across the U.S. and in more than 100 countries, and is designed to meet the student-information-management needs of all types of schools and districts.

Riverside Industries Inc.
One Cottage St., Easthampton
(413) 527-2711
www.rsi.org
Charlene Gentes, President
Now in its 45th year, Riverside Industries provides individualized services combining life-skills development, rehabilitation, and employment options for more than 270 adults living with developmental disabilities from 33 communities. Riverside also offers a wide range of innovative therapies and programs, including music, art, farming, yoga, and other classes.

Specialty Bolt & Screw Inc.
235 Bowles Road, Agawam
(413) 789-6700
www.specialtybolt.com
Kevin Queenin, President
Founded in 1977, Specialty Bolt & Screw (SBS) is a full-service solutions provider of fasteners, vendor-managed inventory (VMI) programs, and c-class commodities. Based in Agawam, it has locations in Valcourt, Quebec; Juarez, Mexico; Queretaro, Mexico; Rovaniemi, Finland; and Kaohsiung, Taiwan.

Tighe & Bond Inc.
53 Southampton Road, Westfield
(413) 562-1600
www.tighebond.com
David Pinsky, President
Having celebrated its 100th anniversary in 2011, Tighe & Bond specializes in environmental engineering, focusing on water, wastewater, solid-waste, and hazardous-waste issues, and provides innovative engineering services to public and private clients around the country and overseas.

Troy Industries Inc.
151 Capital Dr., West Springfield
(413) 788-4288; (866) 788-6412
www.troyind.com
Steve Troy, CEO
Troy Industries was founded on the principle of making reliable, innovative, over-engineered products that function without question when lives are on the line. The choice of special ops, law enforcement, and war fighters worldwide, Troy Industries is a leading U.S. government contractor that designs and manufactures innovative, top-quality small-arms components and accessories and complete weapon upgrades.

United Personnel Services Inc.
1331 Main St., Springfield
(413) 736-0800
www.unitedpersonnel.com
Patricia Canavan, President
United provides a full range of staffing services, including temporary staffing and full-time placement, on-site project management, and strategic recruitment in the Springfield, Hartford, and Northampton areas, specializing in administrative, professional, medical, and light-industrial staff.

Valley Opportunity Council Inc.
35 Mount Carmel Ave., Chicopee
(413) 552-1554
www.valleyopp.com
Stephen Huntley, Executive Director
The Valley Opportunity Council (VOC) is the largest and most diverse community-action agency in the region. It has a network of support and collaborative services that include energy assistance, nutrition, early education and childcare, adult education, senior services, housing, money management, and transporation.

W.F. Young Inc.
302 Benton Dr., East Longmeadow
(800) 628-9653
www.absorbine.com
Tyler Young, CEO
This family-run business prides itself on offering a variety of high-quality products that can effectively improve the well-being of both people and horses with its Absorbine brands.

WestMass ElderCare Inc.*
4 Valley Mill Road, Holyoke
(413) 538-9020
www.wmeldercare.org
Priscilla Chalmers, Executive Director
WestMass ElderCare is a private, nonprofit agency with a mission to “to preserve the dignity, independence, and quality of life of elders and disabled persons desiring to remain within their own community.” The agency offers a variety of services for elders, their families and caregivers, and persons with disabilities. Programs and services include supportive housing, home care, options counseling, adult family care, nutrition programs, adult foster care, and group adult foster care.

Westside Finishing Co.
15 Samosett St., Holyoke
(413) 533-4909
www.wsfinish.com
Brian Bell, President
A leading powder coater, Westside Finishing began more than 30 years ago as a liquid-coatings job shop. Today, it offers a much wider array of services, including silk screening, pad printing, trucking, sub-assembly, final packaging, and more. Over the years, Westside has significantly increased the size and volume capability of parts it is able to coat by installing new coating equipment, increasing inventory, and bringing new members onto the team.

REVENUE Growth

* Qualified for both lists

1. City Enterprise Inc.*
38 Berkshire Ave., Springfield
(413) 726-9549
www.cityenterpriseinc.com
Wonderlyn Murphy, president
City Enterprise Inc. offers skilled general-contracting services to the New England region. The company prides itself on custom design and construction of affordable, quality homes and the infrastructure surrounding each project.

2. Aegenco Inc.*
55 Jackson St., Springfield
(413) 746-3242
Spiro Vardakas, President
Aegenco, an energy-conservation consulting firm, has grown steadily since its inception in 2005.

3. Holyoke Community College Foundation Inc.
303 Homestead Ave., Holyoke
(413) 552-2546
www.hcc.edu/the-hcc-foundation
Erica Broman, executive director
The Holyoke Community College Foundation was created four decades ago to help the college meet the needs of the region’s citizens and workforce, by raising both funds and awareness and supporting programs and activities in keeping with the mission of the college.

Aegis Energy Services Inc.*
55 Jackson St., Holyoke
(800) 373-3411
www.aegisenergyservices.com
Lee Vardakas, Owner
Founded in 1985, Aegis Energy Services is a turn-key, full-service provider of combined heat and power systems (CHPs) that generate heat and electricity using clean, efficient, natural-gas-powered engines. These modular CHP systems reduce a facility’s dependence on expensive utility power, reduce energy costs, and reduce one’s carbon footprint.

CanAm Fibers*
100 State St., Ludlow
(413) 525-9018
www.canamfibers.net
Peter Meuiner, president
CanAm Fibers has established itself as a well-known and highly respected supplier of varied and specialty-grade paper products to export markets, particularly third-world countries, a segment that allows CanAm to offer domestic suppliers a feasible and economically advantageous avenue in which to dispose of excess material.

Chemex Corp.*
11 Veterans Dr., Chicopee
(413) 331-4460
www.chemexcoffeemaker.com
Liz Grassy, president
The Chemex coffeemaker was invented in 1941 by Dr. Peter Schlumbohm. Made simply from non-porous, borosilicate glass and fastened with a wood collar and tie, it brews coffee without imparting any flavors of its own. Chicopee-based Chemex Corp., a family-owned company, manufactures Chemex coffeemakers, bonded filters, handblown water kettles, and accessories for worldwide distribution.

Detector Technology Inc.*
9 Third St., Palmer
(413) 284-9975
www.detechinc.com
Jay Ray, president
Detector Technology is a leading manufacturer of products and systems for OEM and equipment manufacturers, specializing in channel electron multipliers, glass extrusion and fabrication, and motion-control products. With a state-of-the-art fabrication and production facility, An ISO 9001-certified commapny, DeTech has been delivering for its customers for more than 20 years.

East Baking Company Inc.*
104 Whiting Farms Road, Holyoke
(413) 536-2300
www.eastbaking.com
Danny Serra, President
East Baking Co. offers a full line of fresh and frozen bakery products, with an extensive product line including everything from wraps and pitas to yeast rolls and frozen dough, with full-service distribution in Western Mass. and Connecticut.

Fletcher Sewer & Drain Inc.
824a Perimeter Road, Ludlow
(413) 547-8180
www.fletcherseweranddrain.com
Teri Marinello, President
Since 1985, Fletcher Sewer & Drain has provided service to homeowners as well as municipalities and construction companies for large pipeline jobs from Western Mass. to Southern Conn. From unblocking kitchen sinks to replacing sewer lines, this woman-owned company keeps up to date with all the latest technology, from high-pressure sewer jetters to the newest camera-inspection equipment.

The Gaudreau Group
1984 Boston Road, Wilbraham
(413) 543-3534
www.gaudreaugroup.com
Jules Gaudreau, president
A multi-line insurance and financial-service agency established in 1921, the Gaudreau Group combines the traditional service philosophy of an agency with the talents of a dynamic marketing organization. With the expertise and resources that enable clients to respond to an ever-changing economic environment, the agency offers a broad range of insurance and financial products from basic life, home, and auto insurance to complex corporate services, employee benefits, and retirement plans.

Grand Prix International Inc.*
34 Front St., Indian Orchard
(413) 543-8887
www.grandprixintl.com
Michael Fisher, President
Since 1978, Grand Prix International has grown to become a leading independent game manufacturer, offering a wide range of services, from graphic design to project management, manufacturing, and freight forwarding. GPI has extensive experience with custom product packaging, specializing in plastic molding, tins, clamshells, blister cards, set-up boxes, neck boxes, wood boxes, and displays.

Hampden County Career
Center Inc. d/b/a CareerPoint
850 High St., Holyoke
(413) 532-4900
www.careerpointma.com
David Gadaire, executive director
Since 1996, Hampden County Career Center Inc., d/b/a CareerPoint, has been serving the workforce and economic-development needs of individual job seekers, social-service agencies, and the business community throughout Hampden County and beyond. The center transforms the maze of complex, bureaucratic employment and training programs into one seamless service-delivery system for job seeking and employer customers alike.

Hayden Corp.*
333 River St., West Springfield
(413) 734-4981
www.haydencorp.com
John Hayden, President
Founded in 1919, Hayden Corp. is an ISO 9002-2008 registered provider of thermal spray coatings and other wear- and corrosion-control surfaces, providing comprehensive pre- and post-surfacing services, including preparatory machining, finish grinding, and metallurgical coating quality analysis.

Human Resources Unlimited Inc.*
60 Brookdale Dr., Springfield
(413) 781-5359
www.hru.org
Don Kozera, President and CEO
HRU’s programs annually help more than 1,500 people with physical and mental disabilities or who are disadvantaged by poverty or homelessness, by providing a unique and holistic approach to skill building, job-readiness training, placement, and support. Each year, HRU works with about 140 area employers, providing them with a skilled, reliable workforce while simultaneously creating employment opportunities for its members.

James J. Dowd & Sons
Insurance Agency Inc.*
14 Bobala Road, Holyoke
(413) 538-7444
www.dowd.com
John Dowd Jr., President and CEO
Founded in 1898, Dowd is one of the oldest, most experienced insurance agencies in Massachusetts. The staff includes fully licensed and certified insurance and financial services agents and brokers with a full complement of professional license and designations to insure that clients receive proper insurance and financial-services guidance.

Kielb Welding Enterprises
d/b/a Advance Welding
47 Allston Ave., West Springfield
(413) 734-4544
www.theperfectweld.com
Christopher Kielb, President
Since 1978, Kielb Welding Enterprises, d/b/a Advance Welding, has served its clients with high-quality welding, brazing, and metal fabrication with state-of-the-art facilities and more than 100 years of combined welding experience. The company recently added 6,000 square feet of new facilities and actively participates as role models to young people who may someday seek a career in welding.

Lancer Transportation & Logistics*
311 Industry Ave., Springfield
(413) 739-4880
www.sulco-lancer.com
Todd Goodrich, President
Lancer Transportation & Logistics is a licensed third-party freight brokerage company. Since 1979, Lancer has been providing full-service transportation-brokerage services throughout North America.

Ludlow Heating & Cooling Inc.
1056 Center St., Ludlow
(413) 583-6923
www.ludlowheatingandcooling.com
Karen Sheehan, President
In business since 1978, Ludlow Heating & Cooling is a full-service energy company dedicated to providing quality heating and cooling products, including home heating oil, boilers, furnaces, hot-air systems, humidifiers, air cleaners, and air-conditioning systems. Services include home heating-oil delivery, 24-hour emergency service, annual tuneups, and equipment installations.

Market Mentors, LLC*
30 Capital Drive, Suite C, West Springfield
(413) 787-1133
www.marketmentors.com
Michelle Abdow, principal
A full-service marketing firm, Market Mentors handles all forms of marketing, including advertising in all mediums, media buying, graphic design, public relations, and event planning.

Northeast IT Systems Inc.
777 Riverdale St., West Springfield
(413) 736-6348
www.northeastit.net
Joel Mollison, President
Full-service IT company providing business services, managed IT services, backuop and disaster recovery, and cloud services, as well as a full-service repair shop for residential customers, including file recovery, laptop screen replacement, PC setups and tuneups, printer installation, virus protection and removal, and wireless installation.

O’Connell Professional
Nurse Service Inc.*
14 Bobala Road, Holyoke
(413) 533-1030
www.opns.com
Francis O’Connell, president
For more than two decades, O’Connell Professional Nurse Service has grown to deliver a range of home-health and staffing services across the Pioneer Valley. Services range from nursing care and geriatric healthcare management to advocacy and transportation.

ONsite
Mammography, LLC*
815 N Road, Westfield
(413) 642-3759
www.osmammo.net
Karl Schmidt, President and CEO
ONsite Mammography is the develops and operates digital mammography services within the ob/gyn profession. It offers a comprehensive portfolio of project-management, installation, and operational services that eliminate the administrative burden to physicians and staff, thereby allowing them to remain focused on the delivery of quality patient care, which can now include digital mammography.

Orthotics & Prosthetics Labs Inc.
300 Birnie Ave., Suite 3, Springfield
(888) 432-5488
www.oplabs.com
Jim Haas and Blaine Drysdale, Owners
Orthotics & Prosthetics Labs provides physician-directed orthotic and prosthetic services to meet the personal needs and improve the health status of the area people. It offers a complete range of quality orthotic and prosthetic devices and services, specializing in custom-made braces and prosthetic limbs, but also stocking the most popular off-the-shelf braces.

Paragus Strategic IT*
84 Russell St., Hadley
(413) 587-2666
www.paragusit.com
Delcie Bean IV, president
While still in high school, Delcie Bean founded Paragus IT in 1999, first under the name Vertical Horizons and then Valley ComputerWorks. Under the Paragus name, it has grown dramatically as an outsourced IT solution for area clients. From information technology solutions to CMR-17 compliance to EMR implementation, Paragus provides business computer service, computer consulting, information-technology support, and other proactive services to businesses of all sizes.

PC Enterprises d/b/a Entre Computer*
138 Memorial Ave., West Springfield
(413) 736-2112
www.pc-enterprises.com
Norman Fiedler, CEO
PC Enterprises, d/b/a Entre Computer, assists organizations with procuring, installing, troubleshooting, servicing, and maximizing the value of technology. In business since 1983, it continues to evolve and grow as a lead provider for many businesses, healthcare providers, retailers, and state, local, and education entities.

Pioneer Valley Financial
Group, LLC
535 East St., Ludlow
(413) 589-1500
www.pvfinancial.com
Joseph Leonczyk, Charles Myers, and Ed Sokolowski, Managing Partners
Realizing a need to provide a comprehensive, relationship-focused approach to financial planning, the partners at PV Financial Group opened their doors in 2002. Serving both individuals and organizations, the firm’s financial planners and financial advisors craft unique strategies for each client based on individualized needs, tolerances, and time horizons.

Powervestors II, LLC
55 Jackson St., Holyoke
(413) 536-1156
www.aegisenergyservices.com
Spiro Vardakas, Owner
PowerVestors provides services in power-generating equipment installation throughout the region.

Squier Lumber & Hardware Inc.*
5 Squier Ave., Monson
(413) 267-5542
www.squierlumber.com
Chris Haley and Kevin Haley, Owners
Serving the local community since 1874, Squier is the oldest continuously operating business in Monson. It offers lumber, building materials, paint, garden supplies, hardware, windows, doors, wood pellets and bagged coal, hearth products, and pellet, coal, and wood stoves.

Universal Plastics Corp.*
75 Whiting Farms Road, Holyoke
(800) 553-0120
www.universalplastics.com
Joseph Peters, CEO
Since 1965, Universal Plastics has been a leading force in the custom thermoforming industry. It specializes in precision custom thermoforming, a plastic-manufacturing process that converts a sheet of plastic into a highly detailed finished product with less tooling investment than other plastic molding processes.

V&F Auto Inc.
443 Springfield St, Agawam
(413) 789-2181
www.vfauto.com
Frank Palange, owner and president
Since 1988, V & F Auto Inc. has been a local, family-owned and -operated auto-repair center servicing Agawam and neighboring areas. As an approved AAA auto-service shop, its ASE-certified technicians have years of experience working on both domestic and import vehicles of all makes and models and can work with customers to find cost-effective repair and maintenance alternatives.

Holiday Party Planner Sections

Work and Play

PartyPlannerDPartFor companies large and small, the annual holiday party is a highly anticipated event — a chance to reward employees while celebrating the season (and another year in business). It’s also a massive opportunity for restaurants and banquet halls, which report a very healthy pace of bookings for 2015. The style of party varies from one event to the next — with lunchtime and January bookings up along with more traditional times — but all are aimed at providing good food, relaxation, and healthy profits for the area’s culinary industry.

After a year of dedicated service to their employers, a holiday party isn’t too much to ask for, is it?

Increasingly, companies are agreeing, and with the holiday-party-booking season in full swing at area restaurants and banquet halls, 2015 is shaping up to be a particularly strong year.

“We have maybe one or two days left on weekends to book events,” Abaz Cacunjanin, manager of Terrazza at Country Club of Greenfield, said of his December schedule, adding that each holiday season since opening the restaurant — this will be its third — has been better than the last for bookings. “Last year was one of the best for the restaurant industry, and we’re doing well this year.”

Erin Corriveau, catering and events manager at Lattitude in West Springfield, has become accustomed to a holiday rush — a rush that often ends in disappointment for late callers.

“I started booking holiday parties last year; some companies, at the end of their party, sealed the deal on the date for the following year,” she said. “I booked a few more in February and March, and by early August, every single Thursday, Friday, and Saturday in December was booked for holiday parties on site, and we were booking into January as well. Right now, we’re working on filling up the Mondays, Tuesdays, and Wednesdays and the few Sundays that are left.

“People call in the summer and say, ‘I know I’m early, but I want to get ahead,’” she went on. “But you’re not early, even though it’s 90 degrees out and no one is thinking about Christmas. Companies that want a particular date are upset if they can’t get it, and one actually booked with us for December 2016 instead, which is incredible. You can never be too early in thinking about your holiday party.”

Joe Stevens, owner of Hofbrauhaus in West Springfield, also knows the value of repeat business around the holidays. “A lot of people come year after year after year,” he said. “They want a certain Friday, or a certain room. They’ll change their menus on occasion, but for the most part, they come back every year, or every two years. Others come in because we’ve won them over at the restaurant.”

That said, “the holidays are always good here,” he added. “The place decorates so well. I’ve been here 21 years, and we look forward to the holiday season every year. We’re going strong with party bookings this year, like we do every year.”

For this issue’s focus on holiday party planning — which also features profiles of three restaurants in unique settings — BusinessWest visited several establishments across the Valley to talk about what is turning out to be a merry season indeed.

’Tis the Season

Terrazza is one of the newer establishments in the region, opening in 2013 after a fire destroyed the clubhouse at the country club two years earlier. Cecunjanin and his brothers, who had previously operated Bella Notte in Bernardston, brought their Italian culinary sensibilities to the new eatery and opened it to the public for both regular dining and events.

“People don’t have to be so fancy here; it’s somewhere in the middle between fine dining and a nice restaurant you can go anytime,” he said. “We serve filet mignon along with wraps, sandwiches, and burgers, so it’s appealing to many people. A lot of people said an Italian restaurant would not be able to succeed here, but I beat my own expectations and certainly everyone else’s.”

Terrazza, which hosts gatherings from under 20 people up to 180, welcomes events ranging from weddings and class reunions to corporate events and holiday parties, he went on. “Much of my business is repeat. And, personally, I don’t take them for granted. We want to make a living through good food and kind service. We’re very people-oriented.”

That serves him well during the holiday party season, which introduces many first-timers to the restaurant, a benefit for any facility that welcomes company gatherings.

Terrazza’s Abaz Cecunjanin

Terrazza’s Abaz Cecunjanin says holiday bookings were strong last year and remain healthy in 2015.

That’s also true at Hofbrauhaus, where the party trend is toward sit-down dinners, which begin with a cocktail hour and passed hors d’oeuvres, followed by a three- or four-course meal and wine, then dessert, Stevens explained. “Some of them have gift giving; there are a couple of companies I really look forward to because their gift giving is so much fun. It’s a very festive atmosphere with music.”

At other establishments, like Lattitude, the trend is toward stand-up events.


Go HERE for a listing of the region’s banquet facilities


“Last year, we had a lot of plated events. This year, we’re booking a lot of cocktail stations with fun food, and employees are not necessarily sitting down for a formal dinner,” Corriveau said. “They want food stations and passed hors d’oeuvres and signature cocktails. For one green-energy company, we created a green cocktail. The trend is fewer formal sit-downs and more cocktail stations. It’s fun.”

That said, she added, buffets have become passé unless a company has a party catered on their premesis, in which case they’re more common.

One growing trend has seen restaurants host one event for numerous companies, giving small businesses an opportunity to experience a big-party atmosphere, with copious food choices and entertainment, on an affordable budget.

“That’s a great way to go for small businesses, and that’s what we mostly have around here,” said Deborah Snow, co-owner of the Blue Heron in Sunderland (see story, page 40), which hosts such a party each holiday season, in addition to individual gatherings for large and small groups in its various rooms.

“Most businesses in the Valley don’t have huge budgets for parties; they’re Yankees, and they’re frugal, which is great,” Snow said. “But business owners still want to give something to their employees in the way of a big holiday party, and this is one way to do it. We’ve also gone to other people’s locations to cater parties; that’s a big part of our success, too.”

Corriveau said Lattitude also brings the party to companies that prefer not to leave the office, or find it difficult to agree on a time for everyone, but still want to celebrate the season.

Erin Corriveau says Lattitude’s

Erin Corriveau says Lattitude’s prime December party dates were largely booked by August.

In addition, “a lot of people can’t do evenings or weekends, so they’re booking lunches, taking the staff out to lunch. They’ll either close early or take a big chunk out of the day to celebrate with staff,” she explained. “Work-life balance is a big thing, and a nighttime event might not work for all employees; they’re taking those needs into account and making a party work for as many people as possible.”

Giving Thanks

At their heart, Corriveau said, company holiday parties are a way to express gratitude.

“A lot of employers want to celebrate with employees and thank them,” she told BusinessWest. “Typically, the holiday season is considered the year end, so they’re thanking them for a job well done and their hard work throughout the year.”

For Cecunjanin, who took a chance on a new restaurant in 2013, the concept of gratitude takes on a different meaning — a more personal one — as he heads into a busy holiday season.

“You can work as hard as you want,” he said, “but any business needs a little luck, and so far, we’ve had luck on our side.”

That’s as good a reason as any to make merry.

Joseph Bednar can be reached at [email protected]

Holiday Party Planner Sections

Taste of History

Kevin Sahagian

Kevin Sahagian, Mill 1’s catering partner, uses seasonal produce from local farms.

Last year, Holyoke Medical Center transformed the event space in Mill 1 at Open Square into a winter wonderland for its annual holiday party.

Sparkling Christmas trees stretched toward the exposed beams on the room’s 12-foot ceiling, evergreen boughs nestled in deep windowsills that flank both sides of the room, and birch bark was wrapped around decorative centerpieces on every tabletop.

“It was beautiful. But you really don’t have to do much to this space to make it look amazing,” said Mill 1 Sales and Communications Director Maggie Bergin, adding that the natural elements in the building give the room character. “People really enjoy the atmosphere created by the exposed brick walls and gleaming maple floors. They set the stage for a holiday party, wedding, conference, or family gathering, while creating a stunning, neutral backdrop that can be customized to reflect almost any style. There is a quality to the construction that lends an elegance to events.”

Mill 1 is one of six buildings in Holyoke that make up the complex known as Open Square. It was a former paper mill, and architect and principal John Aubin began revitalizing the 19th-century structures in 2000.

Today, they contain office, retail, and light-industrial storage space, as well as the event space he carefully designed five years ago.

The impetus to create that area came from a confluence of factors: Pearl Bridal Boutique had opened in 2008 on the first floor, a liquor license was obtained for the café in the spacious first-floor lobby, and Bergin had been receiving frequent calls from people who loved the ambience of the renovated complex and wanted to know if Open Square had space that could be rented for an event.

She noted that 90% of the businesses in the complex are in Mill 4, and since the first floor of Mill 1 was focused on retail operations, it seemed like a natural place for Aubin to put his creative artistry to work. “He designed a custom bar made from cypress taken from an old, wooden water tank on top of the building. John tries to reuse elements in the buildings while giving them a modern look, so he had it dismantled and turned into a bar with pendant lighting and a matching liquor cabinet.”

The maple ceilings, beams, and brick walls were sandblasted, and the floors, which date back to 1846 when the mill was built, were refinished. In addition, a modern heating and cooling system was installed, and a partial wall was built toward the back of the space, which draws attention to the area often designated as a dance floor.

About 40 events were held there last year, ranging from corporate holiday parties, weddings, and fund-raising events to a lavish, 50th birthday celebration and a bat mitzvah.

an ideal setting for a holiday party

Brick walls and oversized windows provide an ideal setting for a holiday party.

The spacious lobby serves as an ideal spot for cocktail hours and a display of large panels titled “Between the Canals: The Evolution of a Mill Town,” created by Enchanted Circle Theater for a production of the same name, adds to the historic feel.

“We are also conveniently located — just a short distance from I-91, I-391, and Route 141,” Bergin said, adding that Mill 1 has parking for about 150 vehicles and is handicapped-accessible.

Menu of Choices

When the space first opened, people had to hire their own caterers. “But it was one more thing for them to do, so last year we began looking for a local partner,” Bergin said.

They teamed up with Kevin Sahagian, who owns Captain Jack’s Roadside Shack in Easthampton and Electric Café and Catering. He told BusinessWest he takes pride in the fact that he uses ingredients and produce from local farms, and offers a full range of options that includes buffets, formal sit-down dinners, and cocktail hours with hors d’oeuvres.

Sahagian said a growing number of businesses are choosing holiday parties centered around food stations, which allow people to mix and mingle as they move from one station to the next.

“Clients can select our imported and domestic cheese display that features wild mushroom paté with buttery croustades, or our vindaloo hummus with Armenian flatbread crisp. There are also seasonal options, such as butternut squash pakoras, turkey fennel meatballs with maple dijon dipping sauce, or roasted brussel-sprout chips,” he said. “Our menu includes traditional ethnic stations with Italian, Southern, and Asian offerings, but for more adventurous partygoers, we have a whiskey-rueben and root-beer station with petite corned-beef sandwiches, kosher pickles, potato-scallion pancakes, beer-braised brats, and kielbasa.”

Signature cocktails are also available, including a pomegranate rosemary punch and bloody marys created by partygoers at a bloody mary-cocktail shrimp station. Sahagian explained that guests can make their own cocktail and garnish it with shrimp, or simply enjoy the shrimp and cocktail sauce on its own.

“Buffet and plated dinners are always available, and a sample seasonal menu could include a salad of tempura parsnips tossed with mustard greens, creamy gruyere potatoes, port-wine-and-prune-braised brisket, and cider-doughnut bread pudding,” he suggested.

In addition to the food, Bergin added, Mill 1 prides itself on the quality of its linens, glassware, and silverware. However, decorating the space is left to the clients.

“We host quite a few weddings and during the holiday season, and many people put up Christmas trees as part of their décor,” she said, adding that Mill 1’s website contains a list of preferred vendors for those who don’t want to do their own decorating, or who need services like photographers, florists, live music, and more.

History and Tradition

Mill 1 has become a popular place to stage annual corporate holiday parties and other gatherings, and clients have included Veritech IT, the Jewish Federation of Springfield, O’Connell Development, and the Greater Holyoke YMCA, which held a fund-raiser in the space.

Traditions are created when companies return, but Open Square is a place where the past meets the present, Bergin said. “We are the only private operator left on the canal system generating our own electricity, which powers all of our buildings.

“People drive by these old mills and say they wish someone would do something with them. Well, we are here, we have done something, and we love this,” she continued. “When you have a party here, you are participating in the rebirth of Holyoke by actively supporting the city’s businesses and the reuse of a century-old, amazing building on its canals.”

Agenda Departments

Warm Up the Night

Oct. 22: The Family Outreach of Amherst will host its fourth annual Warm Up the Night event from 5:30 to 8:30 p.m. at Lord Jeffery Inn, 30 Boltwood Ave., Amherst. The tent at Lord Jeffery Inn will be transformed into a strolling culinary extravaganza. Enjoy delicious small bites, sips, and tastes from an eclectic mix of local food vendors, including 30Boltwood, Bistro 63 at the Monkey Bar, the Blue Heron, Bread and Butter, Carr’s Ciderhouse, the Alvah Stone, Jasper Hill Farm, Sun Kim Bop Food Truck, and more. Features this year include a pig roast, live music by musicians the Winterpills and Roger Salloom, and a special appearance by local guitar legend J Mascis. Tickets are $45 per person. Visit www.chd/familyoutreach for more information or to register, or contact Rachel Condry at (413) 548-1272 or [email protected].

Survivor Journeys Halloween Gala

Oct. 30: Survivor Journeys invites the community to its first annual Halloween Gala at 6 p.m. at Storrowton Tavern Carriage House. The cost of the gala is $50 per person and includes dinner, music, and dancing. A cash bar will be available. Entertainment includes psychic mediums Nicky Taylor and Drianna Buonaducci, as well as practitioners from the Feeding Hills Wellness Center. Costumes are optional. Survivor Journeys provides social and emotional support services to cancer survivors, families, and caregivers. Services are built on collaboration with local providers and cancer survivors, along with regional and nationally recognized cancer organizations. Survivor Journeys, which serves adults, young adults, and pediatric cancer survivors, was co-founded by Dr. Jay Burton, founder and medical director of the Primary Care Cancer Survivorship Program of Western New England, and Maryann Palealogoupolus, a licensed independent clinical social worker. Survivor Journeys also announced that the organization will benefit from the generosity of S. Prestley and Helen Blake, who have offered a $25,000 matching grant challenge to the organization. The Blakes will match all funds raised by the end of year, up to $25,000. Visit survivorjourneys.org to register for the gala or for more information about support groups and developing programs.

Western Mass.Business Expo

Nov. 4: Comcast Business will present the fifth annual Western Mass. Business Expo at the MassMutual Center in downtown Springfield, produced by BusinessWest and the Healthcare News in partnership with Go Graphix and Rider Productions. The business-to-business show will feature more than 100 booths, seminars and Show Floor Theater presentations, breakfast and lunch programs, and a day-capping Expo Social (see the special section in this issue for details). Current sponsors include Comcast Business, presenting sponsor; Health New England, Johnson & Hill Staffing Services, MGM Springfield, and Wild Apple Design, director-level sponsors; the Isenberg School of Business at UMass Amherst, education sponsor; 94.7 WMAS, media sponsor; and Peerless Precision, robotics and manufacturing sponsor . Additional sponsorship opportunities are available. Exhibitor spaces are also available; booth prices start at $750. For more information on sponsorships or booth purchase, call (413) 781-8600, ext. 100.

Spirit of Skiing Award

Nov. 7: Cal Conniff will be honored by the New England Ski Museum (NESM) at the Log Cabin in Holyoke. The event is open to the public. NESM’s Spirit of Skiing Award is given to honor a skiing notable who manifests the motto, “skiing is not just a sport, it is a way of life,” attributed to ski pioneer Otto Schniebs. Previous winners include Olympic medalists Stein Eriksen and Penny Pitou, U.S. Olympians Tom Corcoran and Tyler Palmer, Killington Ski Resort founder Preston Smith, renowned ski instructor Herbert Schneider, and ski-show impresario Bernie Weichsel. Conniff spent his professional life working for the betterment of the ski-area industry, managing the Mt. Tom Ski Area from 1968 to 1973. He put the small facility on the national map by developing extensive night skiing and one of the earliest snow-making systems in the country in the 1960s, two innovations that were soon emulated throughout the resort industry. During his tenure at Mt. Tom, Conniff targeted the youth market, introducing thousands to the thrill of downhill skiing through numerous school programs. Conniff took over leadership of the National Ski Areas Assoc. in 1973, moving its offices from New York City to West Hartford, Conn. and ultimately downtown Springfield in 1978, where it remained until his retirement in 1990. He was inducted into AIC’s Athletic Hall of Fame in 2011, and to the U.S. Ski & Snowboard Hall of Fame in 1990. Tickets to the Nov. 7 event, which starts at 5 p.m., cost $75 and are available by calling the NESM at (603) 823-7177 or visiting www.skimuseum.com/events.

Daily News

TURNERS FALLS — Brick & Feather Brewery, the first brewery in Turners Falls, will open today, Oct. 9, at 5 p.m. Located in the former Alpha Stone building at 78 11th St., the new brewery features a spacious tasting room where patrons can sample two new beers and purchase beer to take home in refillable growler containers.

“I have spent the last eight months renovating the space with my wife and father,” said Brick & Feather owner Lawrence George. “We are happy to finally welcome visitors.” Brewery hours for the opening weekend will be 5-8 p.m. today and 11 a.m. to 6 p.m. on Saturday, Oct. 10.

George is a professional brewer with more than seven years of experience. A Vermont native, he learned how to brew as a teenager, watching his father (and business partner) ferment beers in their kitchen. After graduating college, he took up home brewing in earnest, and in 2008 left his job in the insurance industry to pursue as career as a professional brewer. After two apprentice positions, he completed the Craft Brewers Apprenticeship program with the American Brewers Guild in Vermont before becoming a brewer at Flying Fish Brewing Co. in New Jersey in 2009. From 2011 to 2015, he brewed at Berkshire Brewing Co. in South Deerfield.

Brick & Feather will specialize in Belgian- and American-style ales, with an emphasis on clean, crisp flavors set against a soft, rounded base. For more information, visit brickandfeatherbrewery.com.

Features

Celia Grace

Marcelia Muehlke

Marcelia Muehlke displays one of the many fair-trade weddings dresses her company now offers.

Editor’s Note: This is the second in a series of articles that will appear over the next several months to shine a spotlight on the growing amount of entrepreneurial energy being tapped in the region.

Emily Cohen admits she didn’t know a whole lot about wedding dresses and the process of finding one when she informally launched her search at the start of this year, roughly four months after she and Ted Eiseman announced their engagement.

In fact, she told BusinessWest she was surprised to learn it would likely take several months to choose a dress and fulfill an order, a reality that provided a new sense of urgency to the matter as January turned to February.

And it was to be compounded by feelings of frustration as she visited various shops and mulled the myriad, almost universally unappealing, options presented to her.

“I went to three or four local wedding stores, and it was just not a good fit for me,” said Cohen, an acupuncturist by trade. “Everything was factory-made, polyester, made in China, with a lot of it catering to a real Disney-princess-slash-Barbie-doll look. I’m more oriented to natural fibers, and because of what I do, I’m into holistic things. I was having trouble finding something that was flattering and well-made and suited my tastes.”

These were just some of the sentiments she was expressing to a friend when that individual put her on the path to an eventual solution.

“She said, ‘I babysit for someone who has a fair-trade wedding-dress company — her dresses are beautiful; go take a look online,’” said Cohen, adding that she followed up on that tip, met Marcelia Muehlke, founder of Celia Grace Wedding Dresses, and was eventually fitted for a silk dress known as the ‘Jane.’

That’s short for Jane Goodall, the British primatologist, anthropologist, leading expert on chimpanzees, and one of several pioneering women for whom Muehlke has named her various creations.

There’s also the ‘Teresa’ (Mother Teresa); ‘Eileen’ (Eileen Collins, one of the first female astronauts); ‘Eleanor’ (crusading first lady Eleanor Roosevelt); ‘Maya’ (poet and author Maya Angelou); ‘Amelia’ (aviator Amelia Earhart), and many others.

Putting women like Cohen on a first-name basis with all those first names is one of the many challenges Muehlke has confronted while launching and developing one of the more unique of the many new entrepreneurial ventures unfolding across the region.

Indeed, she said most women have never considered the concept of a free-trade dress (one produced in a country and manner that respects human rights and environmental sustainability), know that such a dress exists, or know that Muehlke’s the reason one exists.

The process of changing all that and moving the business well beyond the ‘friend-of-a friend’ stage in terms of how awareness is generated — although that still happens, obviously — has been a learning experience, and one that is ongoing for Muehlke and partner and dress designer Alix Kivlin.

Summing up her first three years in business, Muehlke says the venture has gone from concept to what she called a “nationally acclaimed brand,” with the ‘Jane,’ ‘Teresa,’ and others now sold in shops in or just outside several major cities, with Brooklyn and Washington, D.C. being the latest additions.

“We’ve built a stable, ethical, international supply chain, which is ready to grow with us,” she explained. “We’ve earned coverage in eight of the top 10 online wedding magazines, we’ve developed 20 bestselling styles, and we have two thriving sales channels, in stores and direct, that gives us full coverage of North American and Europe. That’s pretty good, especially in such a slow-moving industry.”

Looking forward, she plans to continue what has been a very controlled pattern of growth (more on the importance of such a pace later) and thoughtfully move the company in several potential-laden directions.

The evolving strategy includes adding shops in more markets — both in this country and eventually abroad — as well as expansion into other product lines (everything from mother-of-the-bride dresses to First Communion outfits, all worthy of the label ‘free trade’), and exploration of new revenue streams, such as the emerging trend of wedding-dress rentals, rather than purchases.

Emily Cohen — seen here with her husband, Ted Eiseman

Emily Cohen — seen here with her husband, Ted Eiseman, after their wedding this summer — was sold on every aspect of the ‘Jane’ dress.
Photo by Darlene DeVita Photography

For this, the second installment in its series on emerging entrepreneurial ventures across the region, BusinessWest looks at an enterprise blending concepts that are old, new, borrowed, and, well, you get the idea.

Sew Far, Sew Good

As she talked with BusinessWest about her venture and what comes next, Muehlke was involved with the many aspects of preparation for New York International Bridal Week. In fact, she had just finished up some calls with bridal-shop owners to set up appointments.

The three-day, biannual spectacle, to be staged Oct. 10-12 at Pier 94, is, in many respects, this industry’s Super Bowl, with hundreds of exhibitors, many of them wedding-dress makers, looking to catch the attention of thousands of retailers and wholesalers from across this country and around the world.

Muehlke, who will patrol booth #262 (there are nearly 1,000 of them), said that, during the last show, she and Kivlin were able to essentially cinch a deal with another prominent bridal shop (this one just outside Boston) and make countless new introductions — connections that will hopefully pay dividends down the road.

The goal for this year’s show is simple — more of the same, she said, adding that, while relationship building is a key to success in any business sector, that’s especially true in the wedding industry, a roughly $50 billion business.

That’s because, while styles can change profoundly with one royal wedding (Kate Middleton’s dress brought back sleeves and lace, for example), overall, this industry moves slowly compared to most components of the fashion business, and those who sell the dresses devote money and valuable showroom space to new makers only after careful consideration and confidence that the product will sell.

“Bridal shops buy the dresses — usually one of the most popular styles in a size 12 — and then they place orders off those dresses year-round,” she said while explaining how most of her dresses are sold. “So it’s a fairly deep initial cost for them, especially when it’s a fairly new line like ours. And it’s a risk, because they need to know that we’re going to deliver every single dress on time and in perfect condition.

“It takes a while to build that trust,” she went on. “They want to get to know us personally and as a business, and that can take a while. Some shops will say, ‘I love this idea’ and pick you up, but, generally speaking, it takes some time to earn that trust; it took one of our shops more than two years to go from first contact to buying the collection.”

New York International Bridal Week is a time for advancing that process, she said, adding that she enjoys the show for many reasons, including the fast pace, tremendous energy, high stakes, and those opportunities to make an impression.

But there’s something else.

“I think my favorite part is being surrounded by so many smart, savvy, interesting businesswomen,” she explained. “The bridal industry, as you’d expect, is dominated by women and women business owners, so it’s just really neat to get together with all these women of different ages and from different states and countries, all coming together to make their businesses successful.”

While she’s still rather new to the industry, Muehlke certainly seems worthy of those adjectives she used to describe her peers, although she readily admits she’s still learning by doing.

Muehlke said that, like many business ventures, this one was born of necessity — she desired a free-trade dress for her own wedding, and when she couldn’t find one, she decided to not only make one, but also fill the void for others. Indeed, after completing her MBA at UMass Amherst, she traveled to Asia and set up a supply chain that would create high-quality garments that she and others could wear with pride.

She began working with women in a sewing group in Cambodia, contracted with a designer in New York, and got her venture off the ground and on the runway.

She’s won a number of awards and accolades for her early success — everything from a Grinspoon Entrepreneurial Success Spirit Award in 2011 to membership in BusinessWest’s 40 Under Forty Class of 2015 (she’s only 31).

More importantly, she’s made considerable progress with not only selling dresses, but selling a concept.

She defines ‘free trade’ as a global, social movement that leverages trade, instead of monetary aid, to help people in the world’s poorest countries. In her case, she partners with shops in Cambodia and India that pay a living wage, do not use child labor, and ensure safe, healthy, and empowering work conditions.

“We trust those people to use that money to better themselves, better their families, and better their communities in ways they see fit,” she explained, adding that the shops employ mostly women. “And research has shown that, when you put money in the hands of women, they are more likely than men to invest in the health and education of their children. So it has a much more positive ripple effect when you’re investing in — and empowering — women.”

Growth Patterns

Cohen said she didn’t really know she wanted a fair-trade dress until she was introduced to the idea. And her only regret is that she didn’t know about such a dress sooner.

“I didn’t know such a thing existed,” she told BusinessWest, adding that she was attracted not only by the quality, but also the fact that the dress was made from silk, which made her dress both comfortable and meaningful.

“Once I picked out the dress, tried it on, and ordered it, Marcie sent me pictures of the women making the dress in Cambodia,” she explained. “They’re in this beautiful, light-filled space … it looked like they were having a good working experience. It makes me feel good to spend my money that way.”

The ‘Jane,’ a.k.a model 1504, features a “wonderful fit-and-flair shape that helps the body in all the right places, so it and provides a comfortable and flattering fit,” said Muehlke, adding that it is made from something called ‘heirloom eco-silk,’ which is hand-woven on wooden looms that use no electricity, thus carrying on a centuries-old tradition.

“Jane has clean and elegant lines, thanks to a timeless sweetheart bodice accented with vintage-inspired floral lace and a gently flared slim A-line skirt that can’t wait to be danced in,” reads the description on the company’s website. “The finishing touch? Delicate straps and a low, dipping back with covered buttons beautifully showcase a feminine back.”

The model, which sells for about $2,600, which is toward the higher end for a wedding dress, has caught and passed the ‘Teresa’ as the most popular of the dresses now offered, although others are enjoying success as well.

Overall, Muehlke’s business plan, one that continues to undergo alterations (yes, that’s an industry term), calls for continued but very controlled growth.

Indeed, moving too quickly and expanding too broadly is an unwise course not only in the wedding industry, but the free-trade genre, if you will, as well, she said.

“In the bridal world, if you miss a deadline and you miss a wedding, that’s terrible both for the shop and for your brand, and something we can’t let happen,” she explained. “And in the fair-trade world, if we do a 10-fold increase in our orders, we need to make sure that our supply chain can handle that without doing crazy things and making their workers work terrible overtime hours and cancel their vacations or pay them improperly for that.

A view of the back of the ‘Teresa,’ named after Mother Teresa

A view of the back of the ‘Teresa,’ named after Mother Teresa, one of the most popular options in the Celia Grace collection.

“So we are slowly and gradually building our supply chain in two ways,” she went on, adding that the company is building capacity with its existing partners — two in India and one in Cambodia — by working with them to add seamstresses and capacity and create more time on their schedule for Celia Grace production. At the same time, it is adding producers, including one in Nepal, another candidate in Cambodia, and other groups under consideration.

“We’re onboarding them slowly, getting to know them, and putting them through their paces,” she noted, “so, as we grow, we’re able to bring them online.”

Growth could come in several ways, she said, adding that, while there is still plenty of room for new designs (and first names) in wedding dresses, there are other avenues as well. These include other types of fair-trade clothing, such as mother-of-the-bride dresses and options for other occasions.

Meanwhile, the company looks to broaden its reach internationally and add shops in other countries.

“Europe, Australia, New Zealand, and Canada are quite a bit ahead of us in terms of eco- and ethical weddings,” she explained. “So that’s the next big frontier for us — getting shops to carry us in those countries.”

Meanwhile, another important challenge is simply to raise awareness of the concept of the free-trade wedding dress, something that would greatly facilitate efforts to reach and surpass some of those expansion goals.

“There are so many brides out there who would love the concept if they even knew it was an option,” Muehlke explained. “We have to figure out how to find those brides who have a big heart, but don’t know that their wedding dress can be so much more meaningful.”

Fabric of the Community

Emily Cohen was found in time, and she sees some poetic justice in that eventuality.

Indeed, she told BusinessWest that she was hoping to have her grandmother, a dressmaker, fashion something for her wedding, but she passed away just a few months shy of her 100th birthday, well before the big event.

A Celia Grace wedding dress was easily the next best thing, Cohen went on, adding that the values it represents echo those that dominated her grandmother’s life.

“She was in my heart and in my mind as I was searching for a dress, because she really cared about those things, and I felt that she would have been proud to have me wear that dress,” Cohen said.

Her story helps explain how this entrepreneurial venture has managed to weave its way to its success, and why women are finding its products are such good fits — in so many ways.

George O’Brien can be reached at [email protected]

Features

Making It Happen

The final countdown is underway.

Indeed, the fifth annual Western Mass. Business Expo is now a month away, and the final details are falling into place. The show, which will showcase more than 150 area businesses and feature more than eight hours of programs that will be informative, educational, and inspirational, will bring together popular elements from Expos past, and introduce some new ones.

“Since we started the show in 2011, one of the slogans we’ve used to promote it has been, ‘why would you be anywhere else?,’” said Kate Campiti, BusinessWest’s associate publisher and sales manager. “And that’s especially true this year. On November fourth, the MassMutual Center is the only place you’d want to be.”

WMBExpo 2015 LOGOIf you were anywhere else, you’d miss what promises to be an enlightening and entertaining start to the day at the Springfield Regional Chamber’s October breakfast. It will feature Dan Kenary, CEO and co-founder of Harpoon Brewery, in a “casual conversation” with BusinessWest Editor George O’Brien. Kenary will also take questions from the audience.

If you were elsewhere, you would miss a timely and thought-provoking talk by Alison Lands, senior manager in Deloitte’s Strategy & Operations practice. She served as a co-author and editor of the New England Council and Deloitte’s recently published report, “Advanced to Advantageous: The Case for New England’s Manufacturing Revolution,” which will form the basis of her talk at a lunch hosted by the Professional Women’s Chamber.

If you were anywhere else, you couldn’t take in any of the 16 educational seminars scheduled on four tracks: Sales & Marketing, Workforce Development, Entrepreneurship, and ‘Hottest Trends.’ The 45-minute talks, scheduled throughout the day, include “Building a Pipeline of Sales Opportunity,” “Inside Tech Foundry: Workforce in Progress,” “Bullying in the Workplace,” “How to Work with Humans: Harnessing the Power of Employees,” “Securing Your Business from White-collar Crime,” “7 Essential Elements of a Successful Business,” and much more.

And if you happened to be elsewhere, you’d miss a number of special features and programs; the return of last year’s highly successful Retail Corridor; the ever-popular Pitch Contest staged by Valley Venture Mentors; a Healthcare Corridor; a robotics demonstration by students at regional schools, including Pathfinder Regional High School; a Technology Corridor; the day-capping Expo Social (one of the best networking events of the year); and much more.

Comprehensive details of the show and a map of the show floor will be presented in a special Expo Preview to appear in the Oct. 19 issue of BusinessWest, and also in a special Show Guide to be inserted into the Nov. 2 issue of the magazine and distributed at the Expo itself.

The Expo will again be presented by Comcast Business, which has been the show’s lead sponsor since BusinessWest began producing it in 2011. Director-level sponsors are Health New England, Johnson & Hill Staffing Services, MGM Springfield, and Wild Apple Design Group. The Isenberg School of Management at UMass Amherst is the education sponsor, and 94.7 WMAS is the media sponsor.

Fast Facts

What: The Western Mass. Business Expo
When: Nov. 4
Where: The MassMutual Center, Springfield
Events and Activities: Breakfast hosted by the Springfield Regional Chamber, featuring Dan Kenary, CEO and co-founder of Boston-based Harpoon Brewery; lunch hosted by the Professional Women’s Chamber; Show Floor Theater presentations; informational seminars; Pitch Contest; matchmaking opportunities; robotics displays; Business Support Center hosted by the Economic Develoment Council of Western Massachusetts; and more.
Exhibitor Information: 10’ x 10’ booths from $750.
For More Information: Call (413) 781-8600, or go to www.wmbexpo.com

Autos Sections

Measures of Control

Brian Farnsworth

Brian Farnsworth says all-wheel drive is appealing because drivers don’t have to think about turning it on and off.

Though casual car shoppers may speak of four-wheel drive and all-wheel drive as if they’re interchangeable, that’s far from the truth, Damon Cartelli says. Which system is preferable comes down to how that vehicle will be used.

“Any time you have an option that adds security — that allows people to drive to their destination with a little more security than in a traditional front-wheel-drive vehicle — people want that,” said Cartelli, president of the local Fathers & Sons chain of auto dealerships.

But while four-wheel drive dominated the market for a long time, all-wheel drive has long been recognized as the superior option for driving in inclement weather — including those snowy and icy days of a typical Massachusetts winter.

“With four-wheel drive,” Cartelli said, “each tire receives 25% of the vehicle’s power at all times. So, while a rear-wheel drive car gets 50% in each of the two rear wheels, with four-wheel drive, the power is broken down evenly between right front, right rear, left front, and left rear.

“The difference with all-wheel drive is, the system has the capability of transferring power to the wheels that are gripping, based on sensors detecting which wheels have lost traction,” he continued. “The result is better traction in wet or inclement weather — or any weather, for that matter.”

Cartelli said Audi was a pioneer of all-wheel drive back in the 1980s with its Quattro system, which helped it dominate rally racing for a decade. “Audi was eventually banned from this race circuit because the Quattro system gave them an unfair advantage against rear-wheel-drive cars.”

Today, he noted, all-wheel drive is a selling point in a wide range of cars for drivers who want stability in any weather condition.

“If you’re not buying a truck, you’re looking for classic all-wheel drive, and you don’t have to worry about anything. You get in and do your thing,” added Brian Farnsworth, a sales consultant with Marcotte Ford in Holyoke, which features four-wheel drive in Ford trucks and larger SUVs, like the Expedition, but all-wheel drive in cars and smaller SUVs.

“The main thing with all-wheel drive is, there’s no user input. You don’t have to select it; it’s always monitoring road conditions and what you’re doing, whether that’s steering, braking, or accelerating,” Farnsworth noted.

The latest all-wheel-drive systems use high-tech software and wheel sensors to detect wheel slippage more quickly than ever before, then react by activating traction control to reduce that slippage while rerouting engine torque to the wheel with the best grip on the road — as opposed to the evenly divided torque of four-wheel drive.

“It may sense when you’re taking a corner too quickly and transfer power to the wheels that are getting the grip,” Farnsworth said. “In that scenario — in any scenario, whether it’s hitting ice, sand, whatever — it senses spin in milliseconds, sometimes correcting it so that it doesn’t happen in the first place. Same thing when you take an off ramp too quickly, things like that.”

It also automatically reverts to two-wheel drive when cruising on the highway to improve fuel economy, he added.

“Four-wheel drive is a lot more heavy-duty, more work-oriented, for things like towing a boat out of the water, towing up a grade, things like that,” he went on. “It can’t be used on dry pavement, so if you take that off ramp too quickly, it doesn’t help you.”

Pros and Cons

In short, dealers say, the choice often comes down to how much off-roading a driver expects to do.

Four-wheel drive, they note, provides added traction when needed and is generally less expensive than all-wheel drive because it’s based on simpler technology. And, of course, it’s the preferred system for difficult terrain.

However, it doesn’t provide extra traction and better handling in everyday driving situations — but drivers often believe it does, leading some to take more chances on the road. The driver also has to actively turn four-wheel drive on and remember to turn it off afterward to prevent draining fuel economy.

On the other hand, all-wheel drive increases grip and control under any condition and works all the time. While it can’t match the levels of traction in low-speed off-roading that traditional four-wheel-drive systems provide, all-wheel drive does pose some clear advantages, notes Peter Braun at digitaltrends.com.

“In the sort of winter road conditions that most drivers experience, it’s nice to have a drivetrain, like a modern AWD system, that responds instantly without the driver having to toggle any switches,” he writes. “In addition, most vehicles featuring AWD tend to have better weight distribution, which also aids in traction.”

For many drivers, he added, particularly those down south who rarely experience wintry driving conditions, basic front- or rear-wheel drive is fine. Still, many drivers value the added level of comfort and peace of mind an all-wheel-drive system provides.

Farnsworth said Ford, like other car makers, has incorporated a number of different all-wheel-drive systems that shift power around in different ways, but one thing they all have in common is the ability to operate without any user input or thought, and then switch back off under normal conditions. “It’s always on when you need it most, but always trying to save you gas when you don’t.”

That does not, however, free drivers from basic common sense when operating in wintry weather, like speeding down hills during snowstorms.

“Some people think they’re invincible. They think if they’re going down a hill and hit ice, they’ll be fine because of their four-wheel or all-wheel drive,” he explained. “But it only helps you get going. It doesn’t help you stop.”

It’s also no substitute for tires that have proper tread, Farnsworth added. “It really all comes down to this: no matter what kind of drive train you have, your tires are the most important thing. The fanciest all-wheel drive in the world is not going to help you if your tires are bad. It’s just simple common sense. It’s constantly monitoring slippage, but if nothing’s getting a grip, if the tires aren’t catching, you’re not going anywhere.”

That’s a common refrain in the industry, even among those who sing the praises of all-wheel and four-wheel drive.

“You can’t put a price on safety, but shelling out [for all-wheel drive] isn’t a get-out-of-a-ditch-free card either,” writes Ben Bowers at gearpatrol.com. “No matter what you wind up picking, our advice is to study up on good winter driving skills, focus on regular maintenance, and work on improving your decision making behind the wheel first. After all, at the end of the day, it’s the man behind the machine, not the other way around.”

Peace of Mind

Even today’s front-wheel-drive vehicles handle well in wet or snowy weather as long as they’re fitted with the proper seasonal tires and the driver is careful, Cartelli said. But for people who don’t have the option of staying home from work during those New England snowstorms — doctors and nurses, for example — all-wheel drive brings an added layer of comfort. “If you have to be somewhere no matter what, all-wheel drive with the right tires will get you there.”

No matter how they use their vehicles, Farnsworth added, purchasing drive-train options beyond front- or rear-wheel drive is an investment worth making, if only for the peace of mind.

“All the new SUVs drive much like cars; the all-wheel-drive systems are not as bulky, so they don’t drive like a truck,” he said, adding that many drivers come to take the systems for granted — until it’s time to buy a new vehicle. “When they come in, it’s the first thing out of their mouth: ‘I need that all-wheel drive.’ It makes them feel safer; it’s definitely a security blanket for them.”

Joseph Bednar can be reached at [email protected]

Retirement Planning Sections

By the Book

Charlie Epstein

Charlie Epstein

Charlie Epstein, president of the 401(k) Coach, LLC, says his new book, Save America, Save! The Secrets of a Successful 401(k) Plan, could not be considered a sequel to his first offering, Paychecks for Life, published in 2012. The latter was intended for employees, while the former was written for plan fiduciaries (employers) who face a long list of responsibilities. And failure to live up to them can have consequences, as a recent Supreme Court ruling shows.

Charlie Epstein calls them “blind squirrels” and “two-plan Tonys.”

These are just some of the colorful names he has for individuals and firms who don’t handle a lot of retirement plans — hence it’s a ‘two-plan Tony’ — but can still manage to sell themselves and their services to employers looking to save a few bucks, cut a few corners, or do a favor for an old friend.

“They have a couple of retirement plans, they’re overcharging fees, there’s bad investments … there’s no process in place for monitoring anybody; nobody’s sitting with the employees and helping them, guiding them,” Epstein, president of Holyoke-based 401(k) Coach, LLC, told BusinessWest. “Even a blind squirrel finds an acorn once in a while, but…”

He didn’t finish that sentence, but didn’t really have to; the implication was clear. Most of the time, the blind squirrel doesn’t find the acorn.

That’s why employers large and small looking for someone to manage the retirement plan they’ve created for their workers should look upon two-plan Tonys with a very wary eye, said Epstein, adding that this isn’t just his opinion or what most would consider sage advice.

Instead, it’s what he called a “duty” that employers share, and, even more importantly, it’s the law, as a number of recent court cases have shown.

It’s all spelled out on page 51 of Epstein’s relatively new book (it came out several months ago) titled Save America, Save! The Secrets of a Successful 401(k) Plan. It’s a how-to book of sorts, and while writing it, Epstein probably broke the ‘m’ key on his computer while repeatedly typing out the word ‘must.’

“If you’re an employer and you sponsor a 401(k) plan, you have a fiduciary responsibility to do what’s in the best interests of your employees,” he writes in a chapter titled “Your Role as a Fiduciary.” “Employers must remember that a 401(k) plan is established under ERISA (the Employee Retirement Income Security Act of 1974) for the exclusive purpose of providing benefits to participants and their beneficiaries.

“As a plan fiduciary, you have a duty of loyalty and a duty of prudence,” he went on. “You must be loyal to your participants and their beneficiaries, and avoid any conflicts of interest or prohibited transactions. You must act prudently in managing the plan and the plan’s investments. That means you must have a repeatable process to monitor the plan’s investments, and to fire and hire the managers if they are not performing to certain metrics.”

He explains those metrics in great detail in a book that is his second on the broad subject of the 401(k) but would not be considered a sequel. In fact, Epstein calls them “bookends.”

Indeed, while Paychecks for Life: How to Turn Your 401(k) into a Paycheck Manufacturing Company, published in 2012, was, as that title implies, intended for the employee, Save America, Save! was written for the employer, spelling out those obligations and ‘musts.’

It differs from Paychecks for Life in a few other respects as well. Epstein’s first book took him three and a half years and two ghostwriters to complete — he says he wound up rewriting 90% of their contributions — while the second was penned over a weekend, by his estimation. And while the former was intended for sale ($22.99 is the listed price) and has sold more than 15,000 copies, the latter is essentially being given away to all who want and need to read it.

What’s more, Epstein is committed to helping financial advisors like him across the country to write their own version of the same book.

“I’m now in the author business, and I’m helping advisors across the country become authors,” he explained, adding that he’s partnering with his publisher, Advantage Media Group, to put similar works in print and thus add another element to his coaching activities.

He admits that this strategy seems nonsensical to the casual observer, but to him it makes all the sense in the world, because his ultimate goal is not only to have employees commit themselves to creating paychecks for life, but also to help employers make sure the job gets done. And that means sharing the wealth, or, in their case, the insight, into not only 401(k) management, but how to write the definitive book on that subject.

For this issue and its focus on retirement planning, BusinessWest talked at length with Epstein about his book, but especially the larger issue of effective plan management and how it doesn’t happen by accident.

Saving Grace

As he talked about his book, why he wrote it, and the growing sense of urgency attached to the matter of the responsibilities incurred by plan fiduciaries, Epstein borrowed the famous quote attributed to the prolific bank robber Willie Sutton.

Only, he didn’t know it was Sutton who, according to lore, when asked by a reporter why he robbed banks, said, “because that’s where the money is.”

Epstein deployed the line as he explained the importance of the case known as Tibble v. Edison, in which the Supreme Court ruled that fiduciaries have a continuing duty to monitor the investments in a retirement plan, the service providers, the fees, and more — and why he believes there will be many more suits like it in the years to come. (Actually, others are already winding their way through the courts.)

“There have been numerous ERISA lawsuits, and there will be a lot more,” he explained. “Why? Simply stated, the lawyers sued the tobacco industry, they sued the pharmaceutical industry, they sued the asbestos industry, and now that we have $4 trillion or $5 trillion in retirement-plan assets, the lawyers are licking their chops.”

Charlie Epstein says his new book

Charlie Epstein says his new book is designed to help business owners with the task of enabling employees to do as the cover suggests.

Edison International, a holding company for a number of electric utilities and other energy interests, provided a 401(k) plan serving 20,000 employees that was valued at $3.8 billion during the litigation. Epstein said his book wasn’t really written for those kinds of companies — although he admits that maybe their top executives should read it anyway — but was intended for employers dealing with plans involving two or three fewer zeroes.

Such companies don’t have large departments handling their 401(k) plans, and, more to the point, the entrepreneurs behind them need to be more focused on running their venture than on administering a retirement plan.

“A plan sponsor fiduciary’s roles and responsibilities are very clearly spelled out under ERISA,” he noted, “but in the small and mid-sized workplace, business owners are not professional fiduciaries — they’re running businesses; they’re making widgets.”

But, as he said, regardless of the size of the company, the basic responsibilities with regard to managing a plan are the same, as are the many forms of trouble a company can run into if those responsibilities are not met, as evidenced by what happened to another, now much-better-known energy company.

“Along came Enron a few years back, which woke everyone up and had people thinking, ‘what is a fiduciary?’” he told BusinessWest. “Enron taught us all the bad things that bad people can do as fiduciaries to their participants, and that set in motion where we are today.”

And by ‘today,’ he meant, among other things, the Supreme Court ruling in Tibble v. Edison. The corporation tried to argue that the statute of limitations had run out and it didn’t have to continue monitoring certain investments (those initiated more than six years earlier, to be specific).

“But the judges said ‘au contraire,’” noted Epstein, “because the laws used in a retirement plan are trust laws, and under trust laws, a fiduciary’s duty never ceases.”

Chapter and Verse

So what does the court’s ruling mean? “It means people need to read this book,” said Epstein with a laugh, noting that its 130-odd pages comprise “a compilation of everything that I have taught and preached for the last 30 years — but in simple terms.”

He said he wrote it because there are, indeed, two parts to the equation when it comes to whether employees can effectively save enough for retirement, and both are equally important. Actually, the employer’s role is more so.

“Even if the employee does everything I say in this book,” said Epstein, holding up Paychecks for Life, “if the employer screws it up…”

The book has five parts, each with its own set of ‘action steps.’

Part one is titled “Our Savings Crisis,” which, as those words suggest, outlines why there is a crisis when it comes to retirement savings and how it can be stemmed. It includes sections on the very uncertain future of Social Security and the emergence of the 401(k) as the “best place to save.”

Part two, meanwhile, is called the “Power of Auto5,” and deals with, among other things, the five automatic features in a plan — enrollment, QDIA (qualified default investment account), escalation, re-enrollment, and something called the ‘stretch match,’ designed to incentivize employees to save a greater percentage of their pay.

While there are detailed references to these automatic features in Paychecks for Life, Epstein said he revisits them here to drive home the point that employers need to be proactive when it comes to helping their employees save.

“Employees, left to their own demise, won’t get it done,” he explained, “so there are some things that I think employers need to do automatically with their retirement plan, such as automatically enroll and automatically increase the contribution.”

Part three is titled “Your Role as a Fiduciary,” and goes into great detail about all those ‘musts’ listed earlier. Part four is called “Creating Smart Savers,” and the concluding section is titled “Measuring Employees’ Success.”

Throughout, there are formal industry terms such as ‘safe-harbor match,’ and far-less-formal phraseology, such as ‘the green-bathrobe effect,’ an anecdote designed to show the folly of taking unnecessary risks with OPM (other people’s money). It would take too long to explain in this space (there’s another reason to get the book).

Overall, the book is designed to create a world of better-informed fiduciaries, said Epstein, adding that, with that knowledge, plan managers can help foster an appetite for more — and more effective — retirement-savings activities, and avoid common mistakes, such as hiring blind squirrels, not monitoring investments, and failing to benchmark those investments.

And that brings him back to that new wrinkle — helping other financial advisors write their own book on the subject.

Already, three advisors he’s working with — in Idaho, New Jersey, and Colorado — are writing their own versions, he told BusinessWest, and there are roughly eight more in the pipeline.

Bottom Line

On the inside of the book jacket for Save America, Save! Epstein writes, “are you doing everything you can to ensure your employees feel confident that they will have enough money to retire and pay for all they desire to do someday? Save America Save! reveals the ‘secret strategies’ that will significantly impact retirement-outcome results for you and your employees.”

By publishing the book, Epstein is making sure those strategies are no longer secret, and that’s exactly what he wants.

Instead, he wants them to be common knowledge. If that goal can be reached, fiduciaries can stay clear of trouble, and, far more importantly, this country can retire that word ‘crisis’ when it comes to retirement savings.

George O’Brien can be reached at [email protected]

Briefcase Departments

News of interest about the region’s business community October 6, 2015

MGM Springfield Presents Updated Design to City

SPRINGFIELD — MGM Springfield announced it has presented updated renderings and new details of its design to the city of Springfield. The new drawings are the result of a complete site-plan review driven by several factors, including a one-year opening-date extension, final directives on historic property use, construction market trends, and in-depth conversations with Mayor Domenic Sarno and city officials. In a letter to the mayor, MGM executives hailed the new design as a better approach to immediately activating the Main Street corridor and spurring new economic development, while reconfirming September 2018 as the completion date. “I believe this is one of the most exciting moments in the history of MGM Springfield,” said Michael Mathis, MGM Springfield president. “As we collaborate with the city on what is best from an economic-development perspective, the finer details are taking shape, and our programming is improving minute by minute.” This more integrated urban design features off-site residential space, which opens up room for a Main Street hotel that would encourage tourists and visitors to more readily engage Springfield’s downtown. Conversations are underway with property owners of nearby potential residential sites that would complement the resort-casino development. As the final design evolves, the project will feature a new five-story hotel atop a floor of retail, creating an improved scale on Main Street. The 250-room hotel would now become the eastern anchor at Howard Street of the 14.5-acre development. “This design brings to life our commitment to develop new residential activity in downtown Springfield,” Mathis noted. “Through our extensive and detailed review, we determined off-site residential would more quickly encourage ancillary development across the downtown. We are currently talking to potential partners in developing market-rate residential units.” Under the revised design, the historic columned façade at 73 State St., which had been the iconic focal point for the hotel tower, will remain as such for the updated structure, which will be home to what is tentatively being called the South End Market. With floor-to-ceiling windows, the market will be an inviting, trendy gathering space featuring local and national food and beverage vendors. “We have never lost sight of how important it is to integrate our development and its unique design needs with this historic New England downtown,” Mathis said. “We think the changes along Main Street and this new layout are more in line with a true downtown mixed-use development that will make MGM Springfield the premier urban resort in the industry.”

EANE Releases Insurance & Benefits Survey

AGAWAM — The Employers Assoc. of the NorthEast announced its findings from the 2015 Insurance & Benefits Survey, conducted earlier this year, with 121 companies participating from Connecticut, Massachusetts, and Rhode Island. The survey posed more than 130 questions. It covered health insurance, including cost, coverage, eligibility, and employee cost sharing. It also addressed retirement plans, disability benefits, and voluntary benefits. The greatest change in the survey findings continues to be in health insurance. Employers will offer, or have introduced, methods to control costs, while attempting to comply with the Affordable Care Act. These methods include shifting deductible costs and co-share to employees by altering plan design. More specifically, the survey indicates the employers’ contribution towards an employee’s coverage option has decreased from 2013 levels. While monthly premiums illustrate minimal changes, the annual deductible per person and per family has increased. As a result, employers have reassessed their benefit packages, and long-term-care benefits are affected. “Everyone is looking at the bottom line, and controlling healthcare costs is often on the top of that list,” said Mark Adams, director of HR Solutions for EANE. “That said, employers want to remain attractive to new employees and preserve their benefit packages.”

Ad Club Announces Five Pynchon Award Winners

SPRINGFIELD — The Advertising Club of Western Massachusetts announced five recipients of the Order of William Pynchon Awards for 2015 — the 100th anniversary of the awards, which were first presented in 1915. This year’s honorees include Gary Bernice, band director at Springfield High School of Science and Technology; entrepreneur and philanthropist Harold Grinspoon; Sue Ellen Panitch, who has volunteered with dozens of organizations; and Ronn and Donna Johnson, who founded the Brianna Fund for Children with Physical Disabilities. The Pynchon Awards honor members of the community who have distinguished themselves through their service. The Advertising Club will fete this year’s honorees on Nov. 19 at the Springfield Museums. Tickets cost $65, and more information is available at www.adclubwm.org.

State Receives Grant for Apprenticeship Programs

BOSTON — The state’s Executive Office of Labor and Workforce Development was awarded a $2.9 million federal grant to expand apprenticeship opportunities in high-growth industries in Massachusetts. The American Apprenticeship Grant, awarded by the U.S. Department of Labor, will enable the state to help 300 residents gain apprenticeship training in industries with a growing demand for new employees, such as healthcare, technology, and advanced manufacturing. The funds will support the Massachusetts Apprenticeship Initiative (MAI) to increase the number of apprenticeship and pre-apprenticeship opportunities in those industries. There are more than 7,500 registered apprentices in the state in 2015. “As many employers in Massachusetts struggle to find the skilled labor to fill available jobs, this grant will enable training for individuals in high-demand industries and provide more job opportunities for the people of the Commonwealth,” Gov. Charlie Baker said. The U.S. Department of Labor awarded $175 million in American Apprenticeship Grants to 46 awardees across the nation to expand apprenticeships in high-growth industries. The Executive Office of Labor and Workforce Development will use the grant to build upon apprenticeship opportunities and address the skills gap for underserved residents. “Our team worked incredibly hard to be awarded one of these highly competitive grants,” said Labor and Workforce Development Secretary Ronald Walker, II, who chairs the Workforce Skills Cabinet. “These funds will help us in our mission to meet employers’ demands for highly skilled workers so they can continue to grow their businesses. Businesses cannot grow if they cannot find enough skilled workers.” Created by the governor through an executive order, the Workforce Skills Cabinet’s goal is to align education, economic- and workforce-development programs, and policies to increase opportunities for training and employment for residents while helping businesses meet their growth needs.

Project Manager Chosen for PVTA Bus Operations, Maintenance Facility

SPRINGFIELD — City Point Partners announced it has been selected by the Pioneer Valley Transit Authority (PVTA) to oversee the design and construction of the new Bus Operations and Maintenance Facility on Cottage Street in Springfield, replacing the existing, 100-year-old facility. The new, 280,000-square-foot, $70 million facility will be built on an 18-acre site and will provide bus maintenance and storage for the PVTA’s Springfield fixed-route operation. The facility will be able to accommodate approximately 150 fixed-route buses, including standard-size diesel buses and articulated buses. Included in this new facility will be management office space, fuel bays, wash bays, bus and van storage bays, garage and body-shop areas, parts storage, exercise rooms, locker rooms and showers, lounge, dispatch center, employee parking, and green spaces. A new cell tower will also be installed onsite to support the PVTA’s IT communications. The new facility will seek LEED certification under the U.S. Green Building Council’s green-building rating system. City Point Partners will provide owner’s project-management services advising with respect to the design, scope of work, cost estimating, construction manager-at-risk and subcontractor selection, schedule overview, and performance monitoring. With ridership expected to continue its steady increase and a number of high-profile development projects in the Springfield area scheduled to be completed within the next two to three years, the PVTA is planning for a greater expansion of service and consequently will require larger facilities to support this service expansion. “We are very excited to be working with City Point Partners on this critical project. A larger operations center is a vital part of supporting the expanded service that our ridership demands,” said Mary MacInnes, administrator of the Pioneer Valley Transit Authority. Added Colleen Moore, president and founder of City Point Partners, “this is a very exciting time for the PVTA. Both the public- and private-sector developments planned for the Springfield area will change the city of Springfield itself and the Pioneer Valley. We are confident that we will be able to help the PVTA meet the rising demand of their ridership, which will result from these developments and ultimately stimulate increased economic activity in the region. We are very happy to be working for the Pioneer Valley Transit Authority.” City Point Partners has a growing owner’s project-management practice with multiple projects across Massachusetts.

State Unemployment Rate Remains at 4.7% in August

BOSTON — The state’s total unemployment rate remained at 4.7% in August, the Executive Office of Labor and Workforce Development announced. The new preliminary job estimates from the Bureau of Labor Statistics indicate Massachusetts gained 7,200 jobs in August, marking the 12th consecutive month of job gains. Year to date, Massachusetts has added 56,500 jobs. Preliminary August estimates show the number of employed residents declined by 20,600 and the number of unemployed residents decreased by 2,500, reducing the labor force by 23,100. Over the year, the state’s seasonally adjusted unemployment rate fell 0.9% from 5.6% in August 2014. The August state unemployment rate remains lower than the national rate of 5.1% reported by the Bureau of Labor Statistics. “Massachusetts continues to add jobs that strengthen our economy, and the unemployment rate is holding steady, lower than the national average,” Labor and Workforce Development Secretary Ronald Walker II said.

Agenda Departments

Rake in the Business Table Top Expo

Oct. 13: The Springfield Regional Chamber is once again partnering with the Greater Chicopee, Holyoke, and Westfield chambers of commerce on the 18th annual Rake in the Business Table Top Expo and Business Networking Event from 4:30 to 7 p.m. at the Castle of Knights, 460 Granby Road, Chicopee, sponsored by Nuvo Bank & Trust Co. The expo provides local vendors an affordable opportunity to exhibit products and services to consumers. Last year, more than 100 vendors participated in the event, including photographers, marketing firms, staffing firms, banks, entertainment venues, and health insurers. Exhibitor space is available for $125, which entitles the exhibitor to an eight-foot, skirted display table and two complimentary entry passes. Electricity is limited but available upon request. The Table Top Expo is open to all chamber members as well as the general public for a nominal fee of $5 per person in advance, $10 at the door. Reservations may be made online at www.springfieldregionalchamber.com. The event is sponsored by platinum sponsors Health New England, PeoplesBank, MedExpress Urgent Care, and Noble Visiting Nurse and Hospice Services; gold sponsors Nuvo Bank, Peoples United Bank, and BusinessWest; and silver sponsors Spectrum Business, Chicopee Savings Bank, Elms College, Dave’s Truck Repair, the Republican, Easthampton Savings Bank, and First American Insurance Agency. For more information or to exhibit, contact Sarah Mazzaferro at [email protected] or (413) 755-1313.

Women’s Fund Men of the Year Award

Oct. 13: The Women’s Fund of Western Massachusetts (WFWM) will celebrate its inaugural Men of the Year Award recipients from 5:30 to 8 p.m. at Twin Hills Country Club in Longmeadow. The Women’s Fund Men of the Year Award will honor three men from our region who, in their professional or personal lives, have made significant contributions to ensure economic and social equity for women and girls. More than 200 participants are expected to attend, including local and state elected officials. The event is open to the public and will include craft beers, dinner, and live music. Tickets cost $65 and may be purchased online at www.womensfund.net. “We are thrilled to host this inaugural awards event that will highlight how men are working with us to create a better world for women and girls,” said WFWM CEO Elizabeth Barajas-Román. “Together, we can make a difference.” The Women’s Fund of Western Massachusetts is a public foundation that invests in local women and girls through strategic grant making and leadership development. Since 1997, the Women’s Fund has awarded more than $2 million in grants to nearly 100 organizations in the region.

Warm Up the Night

Oct. 22: The Family Outreach of Amherst will host its fourth annual Warm Up the Night event from 5:30 to 8:30 p.m. at Lord Jeffery Inn, 30 Boltwood Ave., Amherst. The tent at Lord Jeffery Inn will be transformed into a strolling culinary extravaganza. Enjoy delicious small bites, sips, and tastes from an eclectic mix of local food vendors, including 30Boltwood, Bistro 63 at the Monkey Bar, the Blue Heron, Bread and Butter, Carr’s Ciderhouse, the Alvah Stone, Jasper Hill Farm, Sun Kim Bop Food Truck, and more. Features this year include a pig roast, live music by musicians the Winterpills and Roger Salloom, and a special appearance by local guitar legend J Mascis. Tickets are $45 per person. Visit www.chd/familyoutreach for more information or to register, or contact Rachel Condry at (413) 548-1272 or [email protected].

Western Mass. Business Expo

Nov. 4: Comcast Business will present the fifth annual Western Mass. Business Expo at the MassMutual Center in downtown Springfield, produced by BusinessWest and the Healthcare News in partnership with Go Graphix and Rider Productions. The business-to-business show will feature more than 100 booths, seminars and Show Floor Theater presentations, breakfast and lunch programs (the former featuring Harpoon Brewery CEO Dan Kenary as keynote speaker), and a day-capping Expo Social. Current sponsors include Comcast Business, presenting sponsor; Health New England, Johnson & Hill Staffing Services, MGM Springfield, and Wild Apple Design Group, director-level sponsors; the Isenberg School of Business at UMass Amherst, education sponsor; Better Business Bureau, professional sponsor; and 94.7 WMAS, media sponsor. Additional sponsorship opportunities are available. Exhibitor spaces are also available; booth prices start at $750. For more information on sponsorships or booth purchase, call (413) 781-8600, ext. 100.

Daily News

AMHERST — The Family Outreach of Amherst will host its fourth annual Warm Up the Night event on Thursday, Oct. 22 from 5:30 to 8:30 p.m. at Lord Jeffery Inn, 30 Boltwood Ave., Amherst.

The tent at Lord Jeffery Inn will be transformed into a strolling culinary extravaganza. Enjoy delicious small bites, sips, and tastes from an eclectic mix of local food vendors, including 30Boltwood, Bistro 63 at the Monkey Bar, the Blue Heron, Bread and Butter, Carr’s Ciderhouse, the Alvah Stone, Jasper Hill Farm, Sun Kim Bop Food Truck, and more. Features this year include a pig roast, live music by musicians the Winterpills and Roger Salloom, and a special appearance by local guitar legend J Mascis.

Tickets are $45 per person. Visit www.chd/familyoutreach for more information or to register, or contact Rachel Condry at (413) 548-1272 or [email protected].

Education Sections

Storehouse of History

Building 19

Above: an architect’s rendering of a renovated Building 19. Below left: a late-19th-century shot of the structure, which served primarily as a warehouse for the Armory.

Building19-1865

It’s called Building 19. That’s the number the federal government attached to the structure at the Springfield Armory that eventually grew to 660 feet in length and was used to store hundreds of thousands of rifle stocks at a time. Despite its historical and architectural significance (its first portion was completed 14 years before the Civil War started), the building has essentially been lost to time, serving as a storehouse for unwanted equipment that those at Springfield Technical Community College, which moved into the Armory complex in 1967, can’t simply throw away. But plans have been blueprinted to make ‘19’ the new center of the campus.

Springfield Technical Community College President Ira Rubenzahl likes to say the school moved into the historic Springfield Armory site back in 1967 … “and it’s been moving in ever since.”

Elaborating, he said the process of converting former Armory manufacturing buildings, office space, officers’ quarters, and other structures into classrooms, administration areas, and assorted other academic facilities hasn’t really ceased since it first began back when Lyndon Johnson patrolled the White House.

And the latest, and perhaps most ambitious, example of this phenomenon in the college’s nearly-50-year history is the planned conversion of the structure known as Building 19, which was once a warehouse that held more than a half-million rifle stocks at any given time, into the home for a host of facilities ranging from the library to the financial-aid office to the bookstore.

“It’s going to be the centerpiece of the campus,” said Rubenzahl, who took the helm at the school in 2004 and has overseen several projects involving reuse of old Armory buildings. He noted that, while there are still some hurdles to clear, especially final appropriation of the $50 million this undertaking will cost, the project is rounding into shape.

Gov. Charlie Baker visited the region late last month to announce $3 million in state funding for what amounts to final designs for the project, which will make use of all 660 feet of this intriguing structure, which is historically and architecturally significant, said Rubenzahl.

Indeed, Building 19 is the only standing structure in this country that can be called a caserne, a French term for a combination military barracks and stables, although it was never actually used for that purpose. From the beginning, which in this case means 1846, when the first of four sections of the building was completed, it has served primarily as a storage facility.

“It wasn’t used as a stables, but it looks like one,” he explained, “because it’s built on the model of a caserne, which had the cavalry horses on the first floor and the cavalry officers living above them. It’s not a replica; it’s the U.S. Army’s version of what this might look like in the United States.”

The building’s ground floor has dozens of arched entrances, or openings, which will allow for a great deal of creativity when it comes to design of the spaces inside while dispensing a huge amount of natural light, said Rubenzahl. Meanwhile, the second floor features an equal number of large, slightly curved windows, which can be used to shape unique, desirable working and studying spaces.

“We’re told that 40% of the exterior walls are entrances, which is very unusual,” he said. “We have all these arches, so you can make an entrance anywhere you want. And then you can do some nice things with light; it’s going to be very dramatic.”

The renovation of Building 19 is likely to commence sometime next year, said Rubenzahl, and while it won’t be ready for the 50th anniversary celebrations in 2017 that are now being blueprinted, it should be open for business the following year.

STCC President Ira Rubenzahl

STCC President Ira Rubenzahl says that, if renovated as planned, Building 19 would become the new center of the campus.

Overall, the ‘new’ Building 19 will reorient the campus, with the focus shifting from Garvey Hall to the renovated structure, and centralize it as well, in a way that will add needed convenience to students and staff alike.

“This will help organize the campus in a way that it’s never been organized before,” he explained. “From the beginning, the college took this space, then it took that space, and said, ‘we need something for this … we’ll put it over here.’ There was never a master plan to organize the functions in a coherent way that would help the students.

“That’s what we’re doing with Building 19,” he went on, “and it will be a huge step forward.”

For this issue and its focus on education, BusinessWest looks at the ambitious plans for Building 19, and how they would change the landscape at STCC — in every sense of that word.

Blast from the Past

In recent years, Rubenzahl told BusinessWest — actually, since the day the college opened — students could spend their entire time at the school and never really notice Building 19, as large as it is, other than to walk by it on the journey from the parking lots off Pearl Street to the classroom buildings in the center of the campus, constructed in the ’80s on the site of former Armory buildings.

All that will change if funding is approved and construction starts as scheduled, he went on, and by September 2018, the structure would be the undisputed hub of the campus.

This startling transformation has been decades in the making, he went on, adding that discussions concerning what to do with Building 19 have been ongoing — at different levels of intensity, to be sure — since the college’s earliest days, when it was known as the Springfield Technical Institute (STI).

That was in the fall of 1967, roughly three years after U.S. Defense Secretary Robert McNamara announced that the federal government would decommission the Armory, built in the late 18th century on a site chosen by George Washington, and about 18 months after city officials lost a pitched battle to keep it open.

Soon after those efforts failed — or years and even decades before that, depending on whom one talks to — officials began eyeing the site as a possible home for a college, especially the west side of Federal Street, with its long brick buildings and large courtyard.

In those early days, STI and the Armory actually co-existed as the latter was decommissioned, with the school gradually occupying more of the Armory buildings in the years to follow. Building 16, as it was called, the Armory’s main administration building, served the college in that same capacity, and eventually became known as Garvey Hall in honor of the school’s first president, Edmond Garvey.

Meanwhile, Building 27 became home to the school’s library; Building 20, one of the youngest structures on the property, dating back to the 1940s, would house most health programs; and a series of buildings on the east side of Federal Street, first home to GE and then Digital Equipment Corp., became the Technology Park at Springfield Technical Community College, now home to dozens of businesses and, most recently, a charter school.

As for Building 19, well, it has been used almost exclusively for storage, said Rubenzahl, adding that, over the decades, all manner of equipment and supplies have wound up there — and remained there for years.

Indeed, as he offered BusinessWest a tour of the facilities, he walked past everything from long-obsolete computers to rusting air conditioners to an old phonograph.

“We’re a state agency, and that means we’re not allowed to throw things out,” he explained, adding that disposing of all equipment or identifying other potential users is a laborious, time-consuming process that certainly helps explain why such items accumulate.

Building 19, seen in the background

Building 19, seen in the background in front of Armory buildings torn down to make way for new classroom buildings, has historical and architectural significance.

Soon, these objects — and their numbers have been dwindling recently — will have to reside somewhere else because Building 19 will be getting a serious interior facelift and new lease on life.

As he talked about it on a hot summer’s afternoon, Rubenzahl walked the length of both floors and pointed to the third, a windowless, loft-like area, talking about how each will be repurposed.

The ground floor, with those arched entrances, will become home to a number of offices, including admissions, registration, financial aid, and others, and also the bookstore, currently located in Building 20, he said, adding that the space throughout the building is dominated by columns, which makes it far more suitable for offices and student uses than for classroom space.

The second floor, meanwhile, will house the library and other student services, he said, adding that facilities will be placed toward the center of the spaces, generating maximum benefit from all those windows.

Overall, the building is in good condition, he noted, and while the older structures pose challenges, they were in many ways overbuilt because of their intended uses, and have stood the test of time.

“They were built by the Army, they were built for weapons storage in some cases, and they’re just very solidly constructed,” he explained. “Structurally, these buildings have great integrity, so in many ways, they’re good buildings to renovate.”

Building Momentum

When the renovation project is complete, Rubenzahl said, the campus will have tens of thousands of square feet of space to repurpose — in Building 16, the library, and other structures — and these developments create opportunities for the college, the Commonwealth, and perhaps the community as well.

Meanwhile, there are other projects to tackle, including Building 20, the largest structure on the campus, which is partly in use (the first three floors are occupied), but there are a number of infrastructure issues.

A master plan is being developed for the entire campus, said Rubenzahl, adding that the Armory complex offers a wealth of opportunities but also myriad challenges.

And that explains why the college that moved in 48 years ago is still moving in.


George O’Brien can be reached at [email protected]

Company Notebook Departments

UMass Amherst Continues Rise in U.S. News Rankings

AMHERST — UMass Amherst continued its ascent among the nation’s best public universities, moving up to number 29 in the 2016 “Best Colleges” guide released by U.S. News & World Report. “This year’s U.S. News ranking is a recognition of our campus’s outstanding undergraduate programs and the commitment of our students, faculty, staff, and alumni to achieve excellence,” said UMass Amherst Chancellor Kumble Subbaswamy. “Our continued rise in the rankings demonstrates that investing in UMass yields impressive results, and we look forward to a continuing partnership with the governor and Legislature to create a vibrant future for our students and the Commonwealth.” The Commonwealth’s flagship campus was ranked as a top-30 national public university for the first time last year and moved up one spot in this year’s assessment. There are more than 600 public, four-year universities in the country. UMass Amherst also advanced one slot to number 75 in the Best National Universities category, which consists of 280 public, private, and for-profit institutions. The rankings continue the impressive progress made by the Commonwealth’s flagship campus, which was 40th in the Public National Universities category and 91st among National Universities just two years ago. U.S. News has UMass Amherst tied with six other schools on the Best National Universities ranking. Among publics, four schools share the number-29 spot with UMass Amherst. The U.S. News rankings are based on a variety of weighted factors: graduation rate performance, undergraduate academic reputation, faculty resources, graduation and retention rate, alumni giving, financial resources, student selectivity, and high-school counselor ratings. All of the schools in the National Universities category offer a wide range of undergraduate majors as well as master’s and doctoral degrees while emphasizing faculty research.

 

Six Flags New England Announces New Coaster

AGAWAM — Six Flags New England announced plans to add a giant looping roller coaster, called Fireball, to its roster of thrill rides. “We take great pride in creating incredible, one-of-a-kind ride experiences for our guests here at Six Flags New England,” said John Winkler, park president. “Every year, we are excited to offer something new for our guests, and this year is no exception. Our team is beyond thrilled to introduce our 12th coaster, Fireball, opening in spring 2016.” Fireball, seven-story-high, looping coaster seating 24 passengers in face-to-face positions, features a pendulum-style takeoff with multiple 360-degree revolutions, an additional full revolution when the train reverses mid-course, and a two-minute ride time. Riders must be at least 48 inches tall. The park also announced a change to the steel coaster Bizarro. The ride will be relaunched as Superman the Ride, its original theme, at the start of the 2016 season. The iconic coaster was named 2015’s Best Roller Coaster by readers of USA Today and 10Best and is the winner of five Golden Ticket Awards since its opening. The coaster will offer superhero-themed music and theming throughout, as riders climb more than 20 stories into the air and hit speeds of 77 mph.

 

Elms, HCC Launch Degree-completion Program for RNs

CHICOPEE, HOLYOKE — The College of Our Lady of the Elms and Holyoke Community College have partnered to expand nursing-degree offerings in Western Mass., and to make earning a baccalaureate degree in nursing more convenient for students who already hold associate degrees in nursing. Elms College President Mary Reap and HCC President William Messner signed a memorandum of understanding to establish a new RN-to-BS program allowing nurses with two-year degrees to complete Elms College bachelor’s degrees on the HCC campus. The program already has 15 students, who started at the beginning of the 2015-16 academic year. Elms currently has off-campus agreements with more than six institutions in dozens of programs; HCC was the first community college with which Elms partnered to expand educational opportunities. This new agreement builds on the college’s previous relationship to offer degree-completion options for HCC’s RN students. “It’s all about our students,” Reap said. “They are the ones who benefit from being able to continue their four-year education right here on their own campus, where they’re familiar with the faculty and get the support that they need to move to four-year degree completion. We now have hundreds who have done it, and we’re both very proud of that.” Added Messner, “nursing is one of those disciplines that is really evolving. When I got into the business years ago, the notion of someone taking an associate’s degree in nursing was sort of remarkable. Now, more and more, the need is for nurses to go at least through a baccalaureate program. This agreement is going to allow students to seamlessly — and we underline ‘seamlessly’ because this is the ultimate in seamless, where students literally don’t have to move at all from the site of their associate-degree program to their baccalaureate-degree program — continue their education.” Kathleen Scoble, dean of the Elms College School of Nursing, added that “we’re looking forward to the opportunity to be partners with HCC, to bring our program here, and hopefully inspire HCC’s nurses as they continue in their educational journey.” The new memorandum of understanding also includes two online degree-completion programs: a bachelor’s degree in speech-language pathology assistant and a bachelor’s degree in healthcare management.

 

Loomis Lakeside at Reeds Landing Marks 20 Years

SPRINGFIELD — Residents of Loomis Lakeside at Reeds Landing were joined by Springfield Mayor Domenic Sarno, representatives of Loomis Communities, and other officials this morning to celebrate the 20th anniversary of Springfield’s first continuing-care retirement community. The event included a birthday-cake cutting and remarks by David Scruggs, CEO of Loomis Communities; Craig Johnsen, administrator at Loomis Lakeside at Reeds Landing; and Sarno, who presented a proclamation. Also participating were State Rep. Benjamin Swan; state Sen. Eric Lesser; Steve Wittenberg, one of the founding board members of Loomis Lakeside at Reeds Landing; Venus Robinson, board president of Loomis Communitie; and Eric Bascom, a resident of Loomis Lakeside at Reeds Landing. Reeds Landing was opened in 1995 with the backing of Baystate Health and Springfield College to build the first-of-its-kind continuing-care retirement facility in Springfield, known today as Loomis Lakeside at Reeds Landing. The founders envisioned a retirement community that would meet the growing needs of the Springfield area’s older adults, with independent living, assisted living, and skilled nursing care all under one roof and on the same campus. Loomis Communities acquired Reeds Landing in 2009, making the retirement community a member of the longest-serving provider of senior living in the Pioneer Valley. Other Loomis Communities properties include Loomis House in Holyoke, Applewood in Amherst, and Loomis Village in South Hadley.

 

Springfield College Moves Up in U.S. News Rankings

SPRINGFIELD — Springfield College has again moved up the list of highest-ranked colleges in U.S. News & World Report’s latest edition of its influential “Best Colleges.”
In the 2016 report, Springfield College is ranked 29th, in the first tier in the category of Best Regional Universities – North. There are 138 colleges in the first tier and 180 overall in the category. This marks the fifth consecutive year that Springfield College has moved up in the U.S. News & World Report rankings. This year’s ranking is up two spots from last year, eight spots from two years ago, 26 spots from three years ago, 31 spots from four years ago, and 38 spots from five years ago. “I am extremely proud that Springfield College is being recognized for our outstanding academic offerings and a rich co-curricular life outside of the classroom,” said President Mary-Beth Cooper. “The rise in our ranking over the past five years demonstrates that the value proposition for a school like Springfield College, grounded in the humanics philosophy, is well-regarded.” Springfield College’s rise in the rankings is spurred by improved graduation rates and improved retention of first-year students. “We are always pleased to be recognized for the quality education we offer our students,” said Provost and Vice President for Academic Affairs Jean Wyld. “Since these ratings consider metrics such as the graduation rate, it is great to have our focus on student success recognized.” The ratings are based on such variables as peer assessment, graduation and retention rates, student selectivity, class size, alumni giving, and student-faculty ratio.

 

Tim Wakefield Endorses Farmington Bank as Celebrity Spokesperson

FARMINGTON, Conn. — Farmington Bank announced that former Major League Baseball knuckleball pitcher Tim Wakefield is its new celebrity spokesperson. “Tim Wakefield is an admired and dedicated professional both on and off the field. As a well-respected athlete and a committed partner with various community organizations, Tim embodies the values and traditions of Farmington Bank. We are thrilled to have him as a member of our team,” said John Patrick Jr., chairman, president, and CEO of Farmington Bank. Added Wakefield, who spent much of his career with the Boston Red Sox, “I admire Farmington Bank’s commitment to excellence, performance, and community engagement. I look forward to sharing those commitments, as well as news of their expansion into Western Massachusetts, in the coming months.” As Farmington Bank’s celebrity spokesperson, Wakefield’s initial role will include appearances at two Farmington Bank branch office grand opening celebrations in West Springfield and East Longmeadow, which will be open to the public. Dates will be announced soon. In addition, he will star in a series of new television, radio, and print advertisements. The campaign will launch in both Connecticut and Massachusetts this fall. In addition to professional baseball, Wakefield is known for his charity efforts. Since 1998, he has partnered with the Franciscan Hospital for Children in Boston to bring patients to Fenway Park to share time with him on and off the field. In addition, he serves as the Red Sox Foundation’s honorary chairman and is actively involved in the Jimmy Fund and the Space Coast Early Intervention Center in Florida. Farmington Bank is a full-service community bank with 22 branch locations throughout Central Conn., with two branches scheduled to open in Massachusetts in the fall of 2015.

Daily News

View of Main and Howard Street

View of Main and Howard streets


View of State Street and MGM Way

View of State Street and MGM Way

SPRINGFIELD — MGM Springfield announced it has presented updated renderings and new details of its design to the city of Springfield. The new drawings are the result of a complete site-plan review driven by several factors, including a one-year opening-date extension, final directives on historic property use, construction market trends, and in-depth conversations with Mayor Domenic Sarno and city officials.

In a letter to the mayor, MGM executives hailed the new design as a better approach to immediately activating the Main Street corridor and spurring new economic development, while reconfirming September 2018 as the completion date.

“I believe this is one of the most exciting moments in the history of MGM Springfield,” said Michael Mathis, MGM Springfield president. “As we collaborate with the city on what is best from an economic-development perspective, the finer details are taking shape, and our programming is improving minute by minute.”

This more integrated urban design features off-site residential space, which opens up room for a Main Street hotel that would encourage tourists and visitors to more readily engage Springfield’s downtown. Conversations are underway with property owners of nearby potential residential sites that would complement the resort-casino development.

As the final design evolves, the project will feature a new five-story hotel atop a floor of retail, creating an improved scale on Main Street. The 250-room hotel would now become the eastern anchor at Howard Street of the 14.5-acre development.

“This design brings to life our commitment to develop new residential activity in downtown Springfield,” Mathis noted. “Through our extensive and detailed review, we determined off-site residential would more quickly encourage ancillary development across the downtown. We are currently talking to potential partners in developing market-rate residential units.”

Under the revised design, the historic columned façade at 73 State St., which had been the iconic focal point for the hotel tower, will remain as such for the updated structure, which will be home to what is tentatively being called the South End Market. With floor-to-ceiling windows, the market will be an inviting, trendy gathering space featuring local and national food and beverage vendors.

“We have never lost sight of how important it is to integrate our development and its unique design needs with this historic New England downtown,” Mathis said. “We think the changes along Main Street and this new layout are more in line with a true downtown mixed-use development that will make MGM Springfield the premier urban resort in the industry.”

Following several meetings with Springfield officials, MGM Springfield will present this new design plan to the Massachusetts Gaming Commission. The company will continue to refine its design as it proceeds with the site-plan review process with the city.

Chamber Corners Departments

A schedule of Western Massachusetts Chambers of Commerce events September 7, 2015

ACCGS

www.myonlinechamber.com
(413) 787-1555

• Sept. 16: ACCGS September 2015 Speed Networking, 3:30-5 p.m. at Loomis Lakeside at Reeds Landing, 807 Wilbraham Road, Springfield. Network in a fast-paced, round-robin format, then stay for the After 5. Speed Networking admission includes admission to the After 5. For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $20 for members in advance), $25 for members at the door, $25 for non-members.
• Sept. 16: ACCGS September 2015 After 5, 5-7 p.m., at Loomis Lakeside at Reeds Landing, 807 Wilbraham Road, Springfield. Say goodbye to summer at the lake. For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $5 for members, $10 for non-members.
• Sept. 22: ACCGS September 2015 Pastries, Politics, and Policies, 8-9 a.m., at the TD Bank Conference Center, 1441 Main St., Springfield. Featuring state Sen. Benjamin Downing, chair of the Joint Committee on Telecommunications, Utilities, and Energy. For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $15 for members, $25 for non-members.

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
(413) 253-0700

• Sept. 9: After 5, at Amherst Golf Club, 365 South Pleasant St., Amherst. Sponsored in part by Restore Physical Therapy and Wellness, LLC. Gather for cocktails and light refreshments and mix and mingle with other fellow businessmen and women. Cost: $10 for members, $15 for non-members. To register, visit www.amherstarea.com or call the chamber office at (413) 253-0700.
• Sept. 18: Chamber Breakfast, 7:15 a.m., at the Marriott, 423 Russell St., Hadley. Guest speaker: Ryan Bamford, director of UMass Athletics. Cost: $15 for members, $20 for non-members. To register, visit www.amherstarea.com or call (413) 253-0700.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• Sept. 10: Auction/Beer & Wine Tasting, 6-9 p.m., at the Delaney House, 3 Country Club Road, Holyoke. Presented by Chicopee Savings Bank. Cost: $35 per person. For more information or to register, visit www.chicopeechamber.org

 • Sept. 11: CEO Luncheon with Charlie Epstein of Epstein Financial, 11:45 a.m. to 1 p.m., at Collegian Court restaurant, 89 Park St., Chicopee. Cost: $25 for members, $35 for non-members.

• Sept. 16: Salute Breakfast, 7:15-9 a.m., at LifePoint Church, 603 New Ludlow Road, Chicopee. Cost: $23 for members, $28 for non-members. For more information or to register, visit www.chicopeechamber.org.

• Sept. 23: Business After Hours, 5-7 p.m., at Marcotte Ford, 1025 Main St., Holyoke. Cost: $10 for members, $15 for non-members. For more information or to register, visit www.chicopeechamber.org.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holycham.com
(413) 534-3376

• Sept. 16: Annual Clambake 2015, 5-7 p.m., at Holyoke Country Club, One Country Club Road. Treat your client to golf or make this your employee appreciation dinner. Purchase Clambake tickets in advance and play golf (with cart) for $15. Jazz on the patio by Simmer Music. Prize packages auction; win a chance to enter a hole-in-one putting contest to win $1,000. Cost: $35 per ticket, with a 10% discount for seven or more tickets.
• Sept. 17: Leadership Holyoke 2015-16, 8 a.m. to 4:30 p.m., city tour. Meet at Holyoke Community College, and
tour the Massachusetts Green High Performance Computing Center. Get an overview of community demographics and history, and meet community leaders. A series of seven days comprise Leadership Holyoke 2015-16. Faculty members from HCC will participate as instructors and facilitators. Community leaders will participate as speakers and discussion leaders. Program locations subject to change. The program will teach participants to apply skills in an organizational setting, expand the individual’s problem-solving methods, skills, and strategies for achieving change; explore leadership styles that are critical to the effective service of potential volunteers; and give participants an in-depth look at the community’s resources, assets, challenges, and opportunities. For business people learning to become community leaders, tuition is $595, due at the start of the course. The fee also covers continental breakfasts, the graduation luncheon, and a trip to the State House in Boston.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com
(413) 584-1900

• Sept. 9: Northampton Chamber Monthly Arrive@5, 5-7 p.m., at the Academy of Music. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Sponsored by Thornes Marketplace, Johnson & Hill Staffing Service, and BusinessWest. Cost: $10 for members.

• Sept. 15: 2015 Workshop: “Spicing up Your PowerPoint Presentations,” 9-11 a.m., at the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop will focus on using PowerPoint features to take a presentation beyond a simple set of bulleted slides. You’ll learn to how to change slide layouts and designs easily and how to add tables, Smart Art, graphic effects, sound effects, and video to your presentation. You’ll also learn to work with master slides to make global changes to a presentation easily. The workshop will also focus on adding animations to text and objects on slides, as well as adding transitions between slides. You’ll learn how to rehearse the presentation and keep track of timing, how to annotate slides during a presentation, and a variety of handy shortcuts to use while giving a presentation. The workshop will also cover the options for printing a presentation, including how to print notes pages for the presenter and workshop participants. You’ll also learn how to add charts to a presentation, as well as a series of do’s and don’ts  for effective presentation design. Cost: $20 for members, $30 for non-members. RSVP is required, and space is limited. To register, e-mail [email protected].

• Oct. 7: October Arrive @ 5 Open House, 5-7 p.m., at the Greater Northampton Chamber of Commerce. Sponsored by Pioneer Training, Innovative Business Systems, and Florence Savings Bank. Cost: $10 for members.

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org
(413) 568-1618

• Sept. 9: September After 5 Connection, 5-7 p.m., at Tekoa Country Club, 459 Russell Road, Westfield. Refreshments will be served. Bring your business cards and make connections. To register, call Pam at the chamber office at (413) 568-1618. Cost: $10 for members, $15 cash for non-members.

• Sept. 14: Mayor’s Coffee Hour, 8-9 a.m. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Dan Knapik, hosted by Mestek. This event is free and open to the public. Call Pam at the chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• Sept. 18: September Chamber Breakfast, 7-9 a.m., at the 104th Fighter Wing ANG, 175 Falcon Dr., Westfield. Platinum sponsor: Baystate Noble Hospital. Gold sponsor: United Bank. Silver sponsor: United Way of Pioneer Valley. For more information or to donate a raffle item, call Pam at the chamber at (413) 568-1618.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com
(413) 426-3880

• Sept. 17: Networking Lunch, noon to 1:30 p.m., at Crestview Country Club in Agawam. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately the day of the event. Please note, we cannot invoice you for these events. For more information, call the chamber office at (413) 426-3880, or e-mail [email protected]

• Sept. 24: Breakfast Seminar, 7-9 a.m., at Oakridge Country Club, Feeding Hills. Admission: $25 for chamber members, $30 for non-members. For more information and tickets, call the chamber office at (413) 426-3880, or e-mail [email protected].

Daily News

SPRINGFIELD — The Springfield Preservation Trust’s City of Homes 2016 Calendar will be for sale at the 43rd annual Mattoon Street Arts Festival on Sept. 12 and 13.

Calendars cost $15 each and showcase 12 seasonal photographs of historic homes in Springfield. Proceeds help support the Springfield Preservation Trust’s (SPT) work promoting and advocating for historic places in Springfield.

The organization, known for its work preserving of the architectural heritage of Springfield, decided that creating a calendar featuring the historic homes of Springfield was a good way to promote local preservation, education, and advocacy efforts, while at the same time showcasing the character the city has to offer. This is the second year the SPT has produced such a calendar.

According to Tim Cummings, SPT calendar committee chair, “each month highlights an architectural style represented in Springfield and features a photograph of a property representative of that style. It was a great project which was more than a year in the making, and we had many more styles and properties to highlight than we had months of the year, making our job very difficult. The calendar committee, comprised of Marilyn Sutin and Denise Moccia, really got out there and tried to feature as many of the hidden gems of Springfield as possible.”

Following the Mattoon Street Arts Festival, the calendar will be available online at springfieldpreservation.org, at select Springfield retail outlets during the holiday season, and at upcoming SPT events, including the Cemetery Tour in October.

Daily News

AGAWAM — Six Flags New England announced plans to add a giant looping roller coaster, called Fireball, to its roster of thrill rides.

“We take great pride in creating incredible, one-of-a-kind ride experiences for our guests here at Six Flags New England,” said John Winkler, park president. “Every year, we are excited to offer something new for our guests, and this year is no exception. Our team is beyond thrilled to introduce our 12th coaster, Fireball, opening in spring 2016.”

Fireball, seven-story-high, looping coaster seating 24 passengers in face-to-face positions, features a pendulum-style takeoff with multiple 360-degree revolutions, an additional full revolution when the train reverses mid-course, and a two-minute ride time. Riders must be at least 48 inches tall.

The park also announced a change to the steel coaster Bizarro. The ride will be relaunched as Superman the Ride, its original theme, at the start of the 2016 season. The iconic coaster was named 2015’s Best Roller Coaster by readers of USA Today and 10Best and is the winner of five Golden Ticket Awards since its opening. The coaster will offer superhero-themed music and theming throughout, as riders climb more than 20 stories into the air and hit speeds of 77 mph.

For more information about upcoming 2016 Six Flags rides and attractions, including a video highlighting the new rides, visit www.sixflags.com/2016news.

Entrepreneurship Sections

Covering the Basics

Gary Stone, left, and Jim White, right, are seen here with Central High School Principal Tad Tokarz

Gary Stone, left, and Jim White, right, are seen here with Central High School Principal Tad Tokarz in the school’s cafeteria, one of many rooms they’ve wrapped.

Jim White says it was about 18 months ago — or just after BusinessWest published a story on the Business Growth Center, to be precise — when he and partner Gary Stone decided they needed some help and would seek it out.

When asked to be more specific, he said Go Graphix, the specialty graphics company the two had started more than a decade earlier, while doing fairly well, certainly wasn’t where they wanted it to be by that juncture. And the root of the problem, he went on, was that they couldn’t, by themselves, draw a road map to get there — or even pinpoint what there was or should be.

So they turned to the Business Growth Center (BGC), housed, sort of, in the Technology Park at Springfield Technical Community College, and its director, Marla Michael, for some assistance. Michel assembled an advisory panel that met with White and Stone early and often, providing assistance on several levels.

Invited to sum it all up, White said the group, comprised of business veterans across several sectors, implored them to focus — on what they did well, what separated them from their various forms of competition, and where the growth potential was.

In this case, said White, that meant the company’s niche in specialty wrapping, of not only vehicles but also school and business hallways, windows, cafeterias, floors, and a host of other surfaces. The industry term is ‘architectural graphics,’ he said, and while there are many companies that can simply install such products, there weren’t many, at the time, that could partner with clients to create a vision and then make it reality.

“Our customers are looking for the whole package,” White explained. “And these are the areas for which the advisory team said, ‘no one’s there right now; go after it; this is one; make your name there; go for it; be the first.’”

To make a somewhat long story short, the company has followed that advice and, in the process of doing so, seen a roughly 50% rise in revenues over the past year.

The story scripted by Go Graphix is one that Mike Vann and Paul Stelzer want to replicate as they continue to write what would be considered the next chapter for the Business Growth Center.

Michel, a loaned executive from UMass Amherst, has left the center as she returns to the university as a full-time administrator, focusing on the school’s many initiatives in and around Springfield. But Stelzer, a principal with Appleton Corp., which manages the Tech Park, and Vann, a member of the BGC’s advisory board and principal with the business-consulting firm the Vann Group, want to continue the work Michel was orchestrating with many of the region’s smaller businesses.

Mike Vann

Mike Vann, left, says there are many companies in the region can be benefit from the services of the Business Growth Center, which helped the principals of Go Graphix sharpen their business focus.

Vann said there are many companies at or near the same stage as Go Graphix — with the owners deciding where they want to be and how to get there — and also many more that are facing the thorny issues of succession, or soon will be. And they can benefit from the center, which is more of a service provider than a physical location, although it is technically that as well — the Scibelli Enterprise Center, named after the retired STCC president who conceptualized it.

He added that the BGC’s advisory and mentorship programs will likely dovetail nicely with initiatives carried out by Valley Venture Mentors, which focuses mostly on startups and other groups that are part of what’s being increasingly referred to as an entrepreneurial ecosystem.

Stelzer agreed, noting that, while many pieces still to fall into place for what might be called the new Business Growth Center — everything from funding to a board of directors to a timetable for officially getting started — the picture is coming into focus.

“The Business Growth Center is a program of the Technology Park,” he explained, “and we very much want to continue that program as part of our board’s mission to not simply lease space, but encourage and mentor entrepreneurs and assist small businesses.”

For this issue and its focus on entrepreneurship, BusinessWest looks at the early planning initiatives for this new BGC, and how the organization could become a key element in that aforementioned ecosystem.

The Writing’s on the Wall

Rather than talk about what they do — and, as mentioned, are now firmly focused on — White and Stone decided to show BusinessWest instead.

For that exercise, they decided that a tour of Springfield’s Central High School was in order. There, upon being joined by principal Tad Tokarz, they showed off a number of specific projects undertaken at that sprawling facility.

These include the circular logo incorporated onto the floor at the main entrance — complete with the golden eagle that is the school’s image and nickname — the auditorium and walls outside it, covered over with images depicting the arts; the cafeteria, where one wall features what Tokarz calls the “roadmap to graduation” that the school’s students follow; and the music room, where several walls and doors are covered with genre-specific images.

On the way out, the partners pointed to the bare, wooden press box above the stands at the football stadium, which will soon be done over with similar ‘golden eagle’ imagery.

Go Graphix has done similar work at a number of schools, colleges (Bay Path University is among its many good customers), and businesses across the region and beyond, and orders continue to pour in, said White, adding that this is part of an intriguing niche with considerable growth potential.

Fully exploiting this niche became the simple mission imparted on the partners by a team of mentors through the BGC’s Growth Advisory Program. And along with the words of wisdom came an accompanying — and much needed — dose of accountability, he went on.

“Being held responsible has made a tremendous difference,” White told BusinessWest. “We’re following the plan they helped us put together, and we’re really serious about it.”

There are many companies across the region that could benefit from similar assistance, said Vann, who works with companies of all sizes and across many sectors as a business consultant. And because this need exists, those involved with the BGC want to serve the region by meeting it.

Elaborating, he said the center, which will serve both tenants at the SEC and non-tenants, will be focused on two primary issues — scalability and what he called ‘survivability,’ meaning succession, in whatever form it may take.

There is considerable call for both, he went on, adding that, while entrepreneurs are obviously good at what they do, meaning their specific product or service, they often lack experience when it comes to managing a business and strategically planning for its future. Meanwhile, they also lack the time and capital required to address issues ranging from marketing to mergers and acquisitions.

Go Graphix project at Central High School

Go Graphix project at Central High School

“The company may be successful and have money, but it may not necessarily have the resources in its budget to be able to do these things fully and in the right way,” he explained, adding that the advisory-panel model is designed specifically to fill these voids.

Stelzer agreed, and summoned an often-used phrase to describe what the BGC is ultimately designed to do.

“We want to help people work on their business, not in their business,” he explained, adding that many companies that that have passed the startup phase and are looking to get to the next level (or at least determine what that should be) are certainly challenged in their efforts to do that.


 Click here to download a PDF chart of Area Resources for Entrepreneurs


Such was the case with White and Stone in the spring of 2014, when they approached Michel with a request for some assistance.

It came in the form of an advisory panel that not only asked hard questions, but made it clear to the principals that they would not be provided with the answers — they would have to come up those themselves.

“We would come together every six weeks and talk about very specific goals and tasks,” White explained. “We looked at the numbers, how we utilized our resources, staffing — where we’re staffed and how we’re staffed — and other matters.

“And after they really got to know us and understand our business, they helped us put together a strategic plan,” he went on. “We’re experiencing growth, accelerated growth, and much of that, we think, came about because we were able to work on our business.”

Elaborating, he said the advisory panel effectively inspired the partners to abandon, or move on from, a loose strategy of trying to be all things to all forms of customers and instead put the focus firmly on the areas that are most profitable and have the highest ceiling, growth-wise.

“They spent a lot of time helping us determine where the focus should be — where our drive is, what our passion is, and where we actually have good profit,” White noted. “That has helped us get out of certain areas and really double down on those areas that we want to get into — where there’s an opportunity in the marketplace, and where there’s profitability.”

That’s a Wrap

Referencing that entrepreneurial ecosystem once again, Vann and Stelzer said many groups, such as VVM, are designed to focus on businesses that are in what would be considered their youth.

The Business Growth Center — meaning, again, the organization, not merely the physical structure — is concerned with what amount to business “teenagers,” they went on, acknowledging that, as anyone who has lived through those years can testify, they are fraught with challenges.

The answers don’t come easy, as White and Stone can attest, but with support and that aforementioned measure of accountability, businesses can navigate those difficult years.

And that’s why Stelzer, Vann, and others involved with the Business Growth Center have determined that it must continue its work.

George O’Brien can be reached at [email protected]

Chamber Corners Departments

ACCGS

www.myonlinechamber.com
(413) 787-1555

• Sept. 2: ACCGS September Business@Breakfast, 7:15-9 a.m., at the Sheraton Springfield, One Monarch Place. The program will be “Vision 2017 Dream Big: The Future of Springfield,” featuring Kevin Kennedy, Springfield’s chief development officer. Commuters traveling via high-speed rail … fans packing a baseball stadium … sunbathers lounging at the urban beachfront.  Can you dream that big? For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $20 for members in advance, $25 for members at the door, $30 for non-members.

• Sept. 16: ACCGS September 2015 Speed Networking, 3:30-5 p.m. at Loomis Lakeside at Reeds Landing, 807 Wilbraham Road, Springfield. Network in a fast-paced, round-robin format, then stay for the After 5. Speed Networking admission includes admission to the After 5. For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $20 for members in advance), $25 for members at the door, $25 for non-members.

• Sept. 16: ACCGS September 2015 After 5, 5-7 p.m., at Loomis Lakeside at Reeds Landing, 807 Wilbraham Road, Springfield. Say goodbye to summer at the lake. For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $5 for members, $10 for non-members.

• Sept. 22: ACCGS September 2015 Pastries, Politics, and Policies, 8-9 a.m., at the TD Bank Conference Center, 1441 Main St., Springfield. Featuring state Sen. Benjamin Downing, chair of the Joint Committee on Telecommunications, Utilities, and Energy. For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $15 for members, $25 for non-members.

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
(413) 253-0700

• Sept. 1: 49th Annual Community Breakfast, 7:30-9 a.m., at the UMass Student Union Ballroom , 41 Campus Center Way, Amherst. Free parking is available in the Campus Center Garage. This traditional school-year kickoff is an opportunity for community and academic leaders to meet newcomers, renew friendships, and talk about plans for the year ahead. Special performance by the UMass Minuteman Marching Band. Tickets: $10. To register or purchase tickets, call (413) 577-1101 or e-mail [email protected].

• Sept. 9: After 5, at Amherst Golf Club, 365 South Pleasant St., Amherst. Sponsored in part by Restore Physical Therapy and Wellness, LLC. Gather for cocktails and light refreshments and mix and mingle with other fellow businessmen and women. Cost: $10 for members, $15 for non-members. To register, visit www.amherstarea.com or call the chamber office at (413) 253-0700.

• Sept. 18: Chamber Breakfast, 7:15 a.m., at the Marriott, 423 Russell St., Hadley. Guest speaker: Ryan Bamford, director of UMass Athletics. Cost: $15 for members, $20 for non-members. To register, visit www.amherstarea.com or call (413) 253-0700.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• Sept. 10: Auction/Beer & Wine Tasting, 6-9 p.m., at the Delaney House, 3 Country Club Road, Holyoke. Presented by Chicopee Savings Bank. Cost: $35 per person. For more information or to register, visit www.chicopeechamber.org

• Sept. 11: CEO Luncheon with Charlie Epstein of Epstein Financial, 11:45 a.m. to 1 p.m., at Collegian Court restaurant, 89 Park St., Chicopee. Cost: $25 for members, $35 for non-members.

• Sept. 16: Salute Breakfast, 7:15-9 a.m., at LifePoint Church, 603 New Ludlow Road, Chicopee. Cost: $23 for members, $28 for non-members. For more information or to register, visit www.chicopeechamber.org.

• Sept. 23: Business After Hours, 5-7 p.m., at Marcotte Ford, 1025 Main St., Holyoke. Cost: $10 for members, $15 for non-members. For more information or to register, visit www.chicopeechamber.org.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holycham.com
(413) 534-3376

• Sept. 16: Annual Clambake 2015, 5-7 p.m., at Holyoke Country Club, One Country Club Road. Treat your client to golf or make this your employee appreciation dinner. Purchase Clambake tickets in advance and play golf (with cart) for $15. Jazz on the patio by Simmer Music. Prize packages auction; win a chance to enter a hole-in-one putting contest to win $1,000. Cost: $35 per ticket, with a 10% discount for seven or more tickets.

• Sept. 17: Leadership Holyoke 2015-16, 8 a.m. to 4:30 p.m., city tour. Meet at Holyoke Community College, and
tour the Massachusetts Green High Performance Computing Center. Get an overview of community demographics and history, and meet community leaders. A series of seven days comprise Leadership Holyoke 2015-16. Faculty members from HCC will participate as instructors and facilitators. Community leaders will participate as speakers and discussion leaders. Program locations subject to change. Objectives include developing a pool of emerging leaders, supporting individuals to increase their potential by acquiring new skills, and networking with community and business leaders. The program will teach participants to apply skills in an organizational setting, expand the individual’s problem-solving methods, skills, and strategies for achieving change; explore leadership styles that are critical to the effective service of potential volunteers; and give participants an in-depth look at the community’s resources, assets, challenges, and opportunities. For business people learning to become community leaders, tuition is $595, due at the start of the course. The fee also covers continental breakfasts, the graduation luncheon, and a trip to the State House in Boston.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com
(413) 584-1900

• Sept. 9: Northampton Chamber Monthly Arrive@5, 5-7 p.m., at the Academy of Music. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Sponsored by Thornes Marketplace, Johnson & Hill Staffing Service, and BusinessWest. Cost: $10 for members.

• Sept. 15: 2015 Workshop: “Spicing up Your PowerPoint Presentations,” 9-11 a.m., at the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop will focus on using PowerPoint features to take a presentation beyond a simple set of bulleted slides. You’ll learn to how to change slide layouts and designs easily and how to add tables, Smart Art, graphic effects, sound effects, and video to your presentation. You’ll also learn to work with master slides to make global changes to a presentation easily. The workshop will also focus on adding animations to text and objects on slides, as well as adding transitions between slides. You’ll learn how to rehearse the presentation and keep track of timing, how to annotate slides during a presentation, and a variety of handy shortcuts to use while giving a presentation. The workshop will also cover the options for printing a presentation, including how to print notes pages for the presenter and workshop participants. You’ll also learn how to add charts to a presentation, as well as a series of do’s and don’ts  for effective presentation design. Cost: $20 for members, $30 for non-members. RSVP is required, and space is limited. To register, e-mail [email protected].

• Oct. 7: October Arrive @ 5 Open House, 5-7 p.m., at the Greater Northampton Chamber of Commerce. Sponsored by Pioneer Training, Innovative Business Systems, and Florence Savings Bank. Cost: $10 for members

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org
(413) 568-1618

• Sept. 9: September After 5 Connection, 5-7 p.m., at Tekoa Country Club, 459 Russell Road, Westfield. Refreshments will be served. Bring your business cards and make connections. To register, call Pam at the chamber office at (413) 568-1618. Cost: $10 for members, $15 cash for non-members.

• Sept. 14: Mayor’s Coffee Hour, 8-9 a.m. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Dan Knapik, hosted by Mestek. This event is free and open to the public. Call Pam at the chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• Sept. 18: September Chamber Breakfast, 7-9 a.m., at the 104th Fighter Wing ANG, 175 Falcon Dr., Westfield. Platinum sponsor: Baystate Noble Hospital. Gold sponsor: United Bank. Silver sponsor: United Way of Pioneer Valley. For more information or to donate a raffle item, call Pam at the chamber at (413) 568-1618.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com
(413) 426-3880

• Sept. 2: Wicked Wednesday, 5:30-7:30 p.m., at Cutting Edge Salon, Feeding Hills. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants. These events bring members and non-members together to network in a laid-back atmosphere. For more information and tickets, contact the chamber office at (413) 426-3880, or e-mail [email protected]

• Sept. 17: Networking Lunch, noon to 1:30 p.m., at Crestview Country Club in Agawam. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately the day of the event. Please note, we cannot invoice you for these events. For more information, call the chamber office at (413) 426-3880, or e-mail [email protected]

• Sept. 24: Breakfast Seminar, 7-9 a.m., at Oakridge Country Club, Feeding Hills. Admission: $25 for chamber members, $30 for non-members. For more information and tickets, call the chamber office at (413) 426-3880, or e-mail [email protected].

Daily News

SPRINGFIELD — The Springfield Museums’ monthly tour and lecture schedule for September features the return of the popular Thursday Museums à la Carte lectures after a summer hiatus.

The lectures are held weekly at 12:15 p.m. in the Michele and Donald D’Amour Museum of Fine Arts. Admission is $4 ($2 for members of the Springfield Museums); visitors are invited to bring a bag lunch (cookies and coffee are provided). For more information about Museums à la Carte, call 413-263-6800, ext. 488. This month’s lectures include:
• Sept. 10: The American Impressionists at Old Lyme. Jeff Andersen, director of the Florence Griswold Museum, discusses how the small New England village fostered a new chapter in American art history.
• Sept. 17: The Victorian Lady, Dressing from Corset to Gloves! Join performance artist Kandie Carle as she shares her insights into the fashion, lifestyle, manners, and etiquette of the 1890s Gilded Age — while dressing “from the inside out.”
• Sept. 24: Rhodes’ Reflections on Classical Music Appreciation. Kevin Rhodes, music director of the Springfield Symphony Orchestra, offers a personal tour of the SSO’s forthcoming 72nd season.

As an added feature, museum docents will be leading guided gallery discussions titled “Continuing Conversations” following lectures on the second and fourth Thursdays of each month (Museums members only). September’s “Conversations” will take place on Sept. 10 and Sept. 24 at 1:30 p.m. (check with Welcome Center for locations).

Monthly walking tours are presented on second Saturdays in collaboration with the Armoury-Quadrangle Civic Association (AQCA). This year’s tours will revisit Springfield street locations that were photographed by the WPA 75 years ago. On Sept. 12, John Morse, president an publisher of Merriam-Webster, will lead a tour of Federal, Pearl, and Worthington Streets. Walking tours are free for Springfield Museums and AQCA members, $5 non-members, and start at the Museums’ Welcome Center.

Daily News

LONGMEADOW — Continuing a journey of transformation that started years ago, Jewish Geriatric Services Inc. (JGS) announced that the organization is launching a rebranding campaign featuring the new name JGS Lifecare, a redesigned logo and website, and a refreshed brand identity.

“Our tradition of culture change began in the ’90s and continues today with our Project Transformation initiatives, which will bring the person-centered small-house model of care to our campus,” said Martin Baicker, president and CEO of JGS Lifecare. “We challenged ourselves to develop a brand that would allow us to better communicate our services as well as maintain continuity with our heritage.”

The new brand reflects a broader range of services and programs for a diverse population of ages, income levels, and health statuses. “Using the acronym ‘JGS’ leverages an established and respected Jewish Geriatric Services brand, while ‘Lifecare’ sets the tone for a new point of view,” said Susan Goldsmith, chair of the JGS rebranding committee. “It’s a beautiful, human word that has an emotional story behind it.”

The new name encompasses the organization’s elder-care services and facilities, home health and hospice care, assisted living, independent living, and rehabilitation services, reinforcing its continued commitment of caring for the community, she added.

“The name Lifecare means so much more than geriatrics,” said Dr. Robert Baevsky, chair, JGS Lifecare board of directors. “With the addition of the Sosin Center for Rehabilitation [set to open next summer] and the small-house model of care, we are refreshing our mission, vision, and commitment as a trusted healthcare resource for people of all faiths and needs.”

15_JGS_Master_H_Lg_CMYK_Tag_OutlinedThe new name and redesigned logo indicate what JGS Lifecare is and what the organization stands for. The new logo updates the existing JGS tree mark into a modern menorah with ‘flames’ of leaves. “The evolution of our former tree symbol combined with a strong Jewish symbol pays homage to our roots and mission,” said Baevsky. “It also illustrates the building of a refreshed, experiential brand, modernizing how we present ourselves to existing and new consumers.”

The new website, jgslifecare.org, is modern and mobile- and tablet-ready. Designed to showcase the organization’s mission, history, and care and services, the site is organized to provide visitors with an easier way to learn about what JGS Lifecare does and how to get involved. The revamped site, the product of customer feedback and best-practice research, features easier navigation and expanded details about the organization’s history and future.

“We’re introducing the world to the next evolution of an organization founded as the Daughters of Zion Home for the Aged,” said Baicker. “We have a long tradition of embracing culture change to better serve our residents, patients, and families, and we are excited to introduce the community to the next stage of this venerable organization.”

Chamber Corners Departments

Western Massachusetts Chambers of Commerce events August 10, 2015

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD

www.myonlinechamber.com
(413) 787-1555

• Sept. 2: ACCGS September Business@Breakfast, 7:15-9 a.m., at the Sheraton Springfield, One Monarch Place. The program will be “Vision 2017 Dream Big: The Future of Springfield,” featuring Kevin Kennedy, Springfield’s chief development officer. Commuters traveling via high-speed rail … fans packing a baseball stadium … sunbathers lounging at the urban beachfront.  Can you dream that big? For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $20 for members in advance, $25 for members at the door, $30 for non-members.

• Sept. 16: ACCGS September 2015 Speed Networking, 3:30-5 p.m. at Loomis Lakeside at Reeds Landing, 807 Wilbraham Road, Springfield. Network in a fast-paced, round-robin format, then stay for the After 5. Speed Networking admission includes admission to the After 5. For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $20 for members in advance), $25 for members at the door, $25 for non-members.

• Sept. 16: ACCGS September 2015 After 5, 5-7 p.m., at Loomis Lakeside at Reeds Landing, 807 Wilbraham Road, Springfield. Say goodbye to summer at the lake. For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $5 for members, $10 for non-members.

• Sept. 22: ACCGS September 2015 Pastries, Politics, and Policies, 8-9 a.m., at the TD Bank Conference Center, 1441 Main St., Springfield. Featuring state Sen. Benjamin Downing, chair of the Joint Committee on Telecommunications, Utilities, and Energy. For more information, call Sarah Mazzaferro at (413) 755-1313. Cost: $15 for members, $25 for non-members.

AMHERST AREA CHAMBER OF COMMERCE

www.amherstarea.com
(413) 253-0700

• August  12: Chamber After 5 Lady Bea Riverboat Cruise, 5-7 p.m., at Brunelle’s Marina, 1 Alvord St., South Hadley. Come take a cruise on the Lady Bea Riverboat at our August After 5 networking event. The Lady Bea features both inside seating and outside sun decks that attendees can explore while spending an evening on the Connecticut River. Sponsored by Alden Credit Union. Cost: $25 for members, $30 for guests.

GREATER CHICOPEE CHAMBER OF COMMERCE

www.chicopeechamber.org
(413) 594-2101

• August 20: Mornings with The Mayor, 8-9 a.m., at Porter & Chester Institute, 134 Dulong Circle, Chicopee. Coffee and light refreshments will be served while Mayor Richard Kos provides updates about what’s happening in Chicopee and other topics that impact the Greater Chicopee area. If there’s a particular issue on which you’d like the mayor to speak, submit your questions by Aug. 17 to [email protected]. This event is for chamber members only and is free, but registration is required so that the host business knows how many will be attending.

• Sept. 10: Auction/Beer & Wine Tasting, 6-9 p.m., at the Delaney House, 3 Country Club Road, Holyoke.

• Sept. 16: September Salute Breakfast, 7:15-9 a.m., at LifePoint Baptist Church, 603 New Ludlow Road, Chicopee.

GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org
(413) 527-9414

• August  10: Monday Morning with the Mayor, 8-9 a.m., at A-Z Storage & Properties, 165 Northampton Street, Easthampton. This is your opportunity to bring your questions to Mayor Karen Cadieux for casual conversation and direct answers. This event is free and open to the public.

• August  13: Networking by Night, 5-7 p.m., at Freedom Credit Union, 422B Main St., Easthampton. Join us along with our hosts, Freedom Credit Union & Wireless Zone of Easthampton, for a night of networking and meeting new friends. Cost: $10 for members, $15 for non-members.

GREATER HOLYOKE CHAMBER OF COMMERCE

www.holycham.com
(413) 534-3376

• Sept. 16: Annual Clambake 2015, 5-7 p.m., at Holyoke Country Club, One Country Club Road. Treat your client to golf or make this your employee appreciation dinner. Purchase Clambake tickets in advance and play golf (with cart) for $15. Jazz on the patio by Simmer Music. Prize packages auction; win a chance to enter a hole-in-one putting contest to win $1,000. Cost: $35 per ticket, with a 10% discount for seven or more tickets.

• Sept. 17: Leadership Holyoke 2015-16, 8 a.m. to 4:30 p.m., city tour. Meet at Holyoke Community College, and
tour the Massachusetts Green High Performance Computing Center. Get an overview of community demographics and history, and meet community leaders. A series of seven days comprise Leadership Holyoke 2015-16. Faculty members from HCC will participate as instructors and facilitators. Community leaders will participate as speakers and discussion leaders. Program locations subject to change. Objectives include developing a pool of emerging leaders, supporting individuals to increase their potential by acquiring new skills, and networking with community and business leaders. The program will teach participants to apply skills in an organizational setting, expand the individual’s problem-solving methods, skills, and strategies for achieving change; explore leadership styles that are critical to the effective service of potential volunteers; and give participants an in-depth look at the community’s resources, assets, challenges, and opportunities. For business people learning to become community leaders, tuition is $595, due at the start of the course. The fee also covers continental breakfasts, the graduation luncheon, and a trip to the State House in Boston.

GREATER NORTHAMPTON CHAMBER OF COMMERCE

www.explorenorthampton.com
(413) 584-1900

• Sept. 9: Northampton Chamber Monthly Arrive@5, 5-7 p.m., at the Academy of Music. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Sponsored by Thornes Marketplace, Johnson & Hill Staffing Service, and BusinessWest. Cost: $10 for members.

• Sept. 15: 2015 Workshop: “Spicing up Your PowerPoint Presentations,” 9-11 a.m., at the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by Pioneer Training. This workshop will focus on using PowerPoint features to take a presentation beyond a simple set of bulleted slides. You’ll learn to how to change slide layouts and designs easily and how to add tables, Smart Art, graphic effects, sound effects, and video to your presentation. You’ll also learn to work with master slides to make global changes to a presentation easily. The workshop will also focus on adding animations to text and objects on slides, as well as adding transitions between slides. You’ll learn how to rehearse the presentation and keep track of timing, how to annotate slides during a presentation, and a variety of handy shortcuts to use while giving a presentation. The workshop will also cover the options for printing a presentation, including how to print notes pages for the presenter and workshop participants. You’ll also learn how to add charts to a presentation, as well as a series of do’s and don’ts  for effective presentation design. Participants are encouraged, but not required, to bring laptops and follow along with the instructor. Cost: $20 for members, $30 for non-members. RSVP is required, and space is limited. To register, e-mail [email protected]

GREATER WESTFIELD CHAMBER OF COMMERCE

www.westfieldbiz.org
(413) 568-1618

• Sept. 9: September After 5 Connection, 5-7 p.m., at Tekoa Country Club, 459 Russell Road, Westfield. Refreshments will be served. Bring your business cards and make connections. To register, call Pam at the chamber office at (413) 568-1618. Cost: $10 for members, $15 cash for non-members.

• Sept. 14: Mayor’s Coffee Hour, 8-9 a.m. Join us for our monthly Mayor’s Coffee Hour with Westfield Mayor Dan Knapik, hosted by Mestek. This event is free and open to the public. Call Pam at the chamber office at (413) 568-1618 to register for this event so we may give our host a head count.

• Sept. 18: September Chamber Breakfast, 7-9 a.m., at the 104th Fighter Wing ANG, 175 Falcon Dr., Westfield. Platinum sponsor: Baystate Noble Hospital. Gold sponsor: United Bank. Silver sponsor: United Way of Pioneer Valley. For more information or to donate a raffle item, call Pam at the chamber at (413) 568-1618.

WEST OF THE RIVER CHAMBER OF COMMERCE

www.ourwrc.com
(413) 426-3880

• August 17: 
West of the River Chamber of Commerce Annual Golf Tournament at the Ranch Golf Course, Southwick. Schedule: 11:30 a.m.: registration; noon: lunch; 1p.m.: shotgun start/scramble format. Cost: golf and dinner, $125. For more information and tickets, call the chamber office at (413) 426-3880, or e-mail [email protected]

• Sept. 2: Wicked Wednesday, 5:30-7:30 p.m., at Cutting Edge Salon, Feeding Hills. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants. These events bring members and non-members together to network in a laid-back atmosphere. For more information and tickets, contact the chamber office at (413) 426-3880, or e-mail [email protected]

• Sept. 17: Networking Lunch, noon to 1:30 p.m., at Crestview Country Club in Agawam. Must be a member or guest of a member to attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately the day of the event. Please note, we cannot invoice you for these events. For more information, call the chamber office at (413) 426-3880, or e-mail [email protected]

• Sept. 24: Breakfast Seminar, 7-9 a.m., at Oakridge Country Club, Feeding Hills. Admission: $25 for chamber members, $30 for non-members. For more information and tickets, call the chamber office at (413) 426-3880, or e-mail [email protected].

Daily News

SPRINGFIELD — The Springfield Museums have announced the schedule for the final two weeks of its annual Summer Spectacular Family Series, which runs through Aug. 14.

Every Monday through Friday, families visiting the Quadrangle will find a schedule packed with hands-on art and science activities, live reptile demonstrations, and family entertainment for all ages. All programs and performances are free with admission unless otherwise noted. The 2015 premier sponsor is MassMutual; the Summer Spectacular is underwritten by the Berkshire Bank Foundation and the Charles H. Hall Foundation.

On Friday, Aug. 7, the museums will offer free general admission to all visitors as part of the Highland Street Foundation’s Free Fun Friday program. This year, 70 museums and cultural institutions across Massachusetts will participate in the program. Since its inception in 2009, Free Fun Friday has drawn more than 800,000 visitors to venues throughout the Commonwealth, with more than 165,000 people taking part last year alone. The free admission on Aug. 7 does not include planetarium tickets or special exhibit fees, and the museums are not able to accommodate groups on Free Fun Fridays.

The centerpiece of the six-week series is the array of top-tier family performers from around the Northeast, appearing in the Davis Auditorium every Wednesday through Friday at 11 a.m. This year’s slate includes a mini-residency by the Puppet People, who will perform every Thursday during the Spectacular, as well as shows by family favorites like the Nields and a host of others. A full schedule of performers is posted at www.springfieldmuseums.org. Featured performers during the final two weeks of the Spectacular include:

• Wednesday, Aug. 5: Jeff Danger Science Ranger performs “The Physical Science Show”;

• Thursday, Aug. 6: The Puppet People perform “The Legend of Sleepy Hollow”;

• Friday, Aug. 7: Keith Johnson presents “Bubbleology: The Secret World of Bubbles” (two shows, 11:30 a.m. and 1:30 p.m.);

• Wednesday, Aug. 12: “Folk Rock Family Music” by the Nields;

• Thursday, Aug. 13: The Puppet People perform “The Elephant Child”; and

• Friday, Aug. 14: Magician Steve Lechner presents “The Cabinet of Scientific Curiosities.”

Fun and educational presentations are offered every week during the Spectacular, starting with live animal demonstrations by Forest Park’s Zoo on the Go program from 1 to 2 p.m. every Monday. More live animal programs featuring reptiles from the Springfield Science Museum’s Solutia Live Animal Center take place on Wednesdays and Fridays from noon to 3 p.m.

Young visitors to the Science Museum during the Family Series can enjoy science, math, and technology activities every Monday through Friday at the Curiosity Corner, presented in conjunction with the exhibit “Curious George: Let’s Get Curious!” (additional fee applies). Fans of Curious George can meet the mischievous monkey on Tuesdays from 11 a.m. to 1 p.m. (check Welcome Center for location).

The six-week Spectacular also features activity and dress-up stations available daily from noon to 4 p.m. in the Hasbro Games Art Discovery Center at the George Walter Vincent Smith Art Museum, and a hands-on History Cart with artifacts from years past at the Wood Museum of Springfield History on Thursdays from noon to 2 p.m. There are also daily planetarium shows (additional fee required) and impromptu science demonstrations by the Roving Scientist at the museum’s Family Science Adventures Mondays through Fridays from 11 a.m. to 2 p.m.

General admission is free for members and Springfield residents with proof of address, and covers admission to all four Springfield Museums and most Summer Spectacular activities. General admission is $18 for adults, $12 for seniors and college students, $9.50 for children 3-17, and free for children under 3 and museum members. For more information, call (413) 263-6800, ext. 322.

Community Spotlight Features

Mayor Richard Cohen, seated, and Marc Strange


Mayor Richard Cohen, seated, and Marc Strange, the city’s new director of Planning & Community Development, say redevelopment of the Walnut Street Extension area remains a priority.

When you ask Mayor Richard Cohen to talk about Agawam, the city that still likes to be called a town, be prepared for a non-stop, enthusiastic, 30-minute sales pitch for the community where he has lived for the past 27 years, and served as mayor for seven non-consecutive terms.

And while that might be expected from the individual sitting in the corner office, especially someone who has invested so much time and energy in the city, Cohen said his enthusiasm — and optimism about what’s next — are well warranted.

The fifth-largest Hampden County community in population (neck and neck with West Springfield at around 28,000), Agawam has long endured the image of a town dominated by industrial parks, condos, strip malls, farms, golf courses (there are four of them), and, of course, the largest amusement park in New England. But is is fast becoming known for much more.

Indeed, while Cohen places great value in the town’s fully occupied Agawam Industrial Park, and in the town’s measures to preserve open farm space, his enthusiasm level rises to a new height when he talks about Agawam’s new School Street Park, a 50-acre project he calls “the largest development of its kind in the region in the last 25 years.”

The first phase of the park opened in 2008, with basketball courts, playing fields, play-scapes, and baseball fields. In early July, a ribbon-cutting was staged to open the second phase of the park, which features a concert band shell, a spray park, a disc golf course, a volleyball court, a large pavilion and numerous smaller shade pavilions, and walking trails throughout the park.

“This is truly a park for all ages,” noted Cohen, “and a great example of how family friendly the town of Agawam is. That’s what I want the image of Agawam to be.”

The park has been drawing great crowds in the few weeks that the second phase has been open, said Cohen, whose enthusiasm is also evident when he talks about the new, two-acre dog park, off Maple Street, scheduled to open in the fall. The facility is being built through a $250,000 grant from the Stanton Foundation.

What makes Agawam special though, says Cohen, and differentiates it from a lot of other communities, are taxes and services.

“Agawam has the lowest split tax rate in the area, but we’re able to deliver a lot of services for that money. The residents of Agawam get a great bang for their tax buck. Our schools are fully funded, and we have a great, Level-2-rated school system. We provide full services with no fees. We have weekly trash pickup with no fee, and free kindergarten for every student.”

One of the results of Agawam’s low tax rate and high-service government, said Cohen, is the stability of the town’s residential real estate values.

“When you buy a home in Agawam,” he said, “your investment tends to hold its value very well because of the efficiency of our taxes and services. Our community is one of the safest in the Commonwealth, and we’ve got a great school system. This is what families want.”

The engine that makes all this possible is Agawam’s industrial tax base.

With a fully occupied Agawam Industrial Park and nearly full Shoemaker Industrial Park, Agawam benefits from tax receipts as well as employment opportunities generated by a healthy list of companies that would be the envy of many area towns. Cohen rattles off names like OMG, the largest manufacturer of roofing fasteners in the world, HP Hood, Southworth, Sound Seal, Ebtec, Simmons Mattress, Fisher Scientific, and Six Flags.

“Who wouldn’t love to have Six Flags, one of the biggest attractions in the country, right there on Main Street in your town,” Cohen said proudly. “It’s been a great asset to the town, in terms of revenue, tourism, and job opportunities, especially for our young people, and that’s important.”

Being Industrious

To talk about the next big project on the table for Agawam, Cohen introduced the town’s new Planning & Community Development Director, Marc Strange, who took over the job three months ago from 32-year veteran Deborah Dachos upon her retirement.

Strange, formerly a private practice attorney, will be heavily involved in the long-awaited project to redevelop the Walnut Street Extension area, long a source of frustration and stagnation.

“Our vision is to turn this into a downtown pedestrian walking area,” said Strange, “with retail shops, housing, professional services, restaurants and green spaces, and make it a focal point of Agawam.”

Cohen acknowledged that such talk has been going on for years, if not decades, but there is renewed optimism that something can be done in this once-thriving retail area.

“This is a project that’s been on the drawing board for many, many years,” said the mayor, “but now we’re making some real progress, and I’m confident we can make it happen.”

The need for a “more-focused, city-center shopping area” is echoed by long-time Agawam business woman Kate Gourde, owner of Cooper’s Gifts, Apparel and Home and the developer of the adjacent Cooper’s Commons, an eclectic mix of shops and services housed in the former Country Squire Furniture building on Main Street.

“Agawam is a great town and a wonderful place to do business,” said Gourde. “But we’re not thought of as a great retail destination because our stores are spread out along many different streets.”

Kate Gourde, developer of Cooper’s Commons

Kate Gourde, developer of Cooper’s Commons, says Agawam needs a more focused shopping area to become a true retail destination.

Gourde, who has been running the family business for 28 years, said she welcomes competition from new stores that might open in the redeveloped Walnut Street Extension area. “I think it would be great for business and for everyone in Agawam, and I fully support it. We can really use a downtown retail center.”

Another factor in Agawam retailing that can’t be overlooked, is the effect of the Big E, the 17-day September fair that has grown into one of the largest fairs in the country. The Big E, in West Springfield, is literally a stone’s throw from Main Street in Agawam. When asked about it, Gourde just smiled and shrugged.

“Well, the Big E was here long before we were, and yes, it hurts our business for two weeks like it does most stores in town,” she told BusinessWest. “But we don’t whine about it. Over the years we’ve learned how to market a bit differently during the Fair, to the point where it’s not a huge factor anymore. In fact, it’s a great time to shop at Cooper’s Gifts.”

Kathy Ayre, owner of Ayre Real Estate, also on Main Street, disagreed slightly with Cohen’s assessment of the stability of residential real estate in the town. “We went into a downturn in 2005, just like the rest of Western Mass did, but that has gradually been leveling off,” she said. “And this year has been great. We just had the best quarter we’ve had in the past 10 years, and it’s still going in July.”

Ayre, whose company is traditionally one of the leaders in market share of Agawam real estate adds, “the mayor is correct though in that, compared to many other towns around, residential properties in Agawam do tend to hold their value very well.”

She cites the low tax rate, excellent school system, and the town’s services, as the main reasons for Agawam’s healthy residential real estate market. “It’s a great place to raise a family,” she said, “and it’s also a great location, abutting Connecticut. Suffield is an upscale town and we get a lot of business from Connecticut people looking to lower their costs or get more house.”

Ayre also cites easy access to the area’s highways and to Bradley International Airport as factors in the town’s location.

Like every other greater Springfield community, Agawam awaits the impact of the MGM Casino opening, two to three years down the road.

“I don’t know,” Cohen said flatly when asked to gauge its potential impact. “But we’re going to find out; we’ll be doing some baseline studies on a number of factors, to help us assess the impact during our ‘look-back’ intervals, to see if additional mitigation is warranted.”

Regaining his normal optimistic enthusiasm, Cohen added, “I hope the casino does great. I hope it’s a tremendous success for Springfield, because all of the surrounding towns benefit from a healthy, robust Springfield.”

Gourde looks upon the MGM Casino as an opportunity for Agawam businesses. “I don’t think it will hurt our business in any way, and I’ll be happy to take my shot at getting some of those casino patrons across the river and into our shops.”

Ayre is pragmatic. “No one knows if the casino will have any effect on the real estate market, but I really can’t see it hurting us. The one thing I do know, is that the town of Agawam will be here long after the casino opens, and it will still be a great town for families to live in.”

The Bottom Line

That last comment brings the discussion about Agawam full circle.

While officials there are looking for change, especially with the problematic Walnut Street Extension area — and the retail scene in general — one thing they don’t want to change is that image of being family friendly.

And that character trait extends well beyond the rides at Six Flags.

Agawam at a glance

Year Incorporated: 1761
Population: 28,608
Area: 35.75 square miles

County: Hampden
Residential Tax Rate: $15.74
Commercial Tax Rate: $28.29
Median Household Income: $49,390
Family Household Income: $59,088 (2013)
Type of government: Mayor; City Council
Largest Employers: Six Flags New England, OMG Inc., Agawam Public Schools
* Latest information available

Company Notebook Departments

Falvey Linen Supply to Open Springfield Facility
SPRINGFIELD — The city of Springfield and Falvey Linen Supply Inc. have announced a plan for the Rhode Island company to open a new Springfield facility at 100 Brookdale Dr., located in the East Springfield neighborhood, with an expected investment of $7 million and the creation of more than 100 new jobs. “We are thrilled to welcome Falvey Linen to Springfield,” said Mayor Domenic Sarno. “This is a company with a history of success and will add more good-paying jobs for our residents and be a great addition to our business community. The word is out, and Springfield is on the rise.” Falvey Linen Supply is based in Cranston, R.I., with facilities in the Hartford area as well as Eastern Massachusetts. The family-owned and -operated company was founded in 1929. Its commercial laundry business has grown throughout its 86-year history and is currently managed by James and Patricia Falvey O’Hara, along with their daughter Kaitlin O’Hara, representing the fourth generation of the Falvey family. They plan to make an investment of $7 million for the purchase of a 240,000-square-foot building on 17 acres of land, including renovations and new laundry equipment for 100 Brookdale Dr. The company is currently conducting due-diligence procedures on the project, including permitting activities, building design, and water and sewer. This project will create new tax revenue from the redevelopment of 100 Brookdale Dr., provide new job opportunities, and create economic spinoff to area businesses. The company is seeking incentives through the state’s Economic Development Incentive Program, which would require participation of a local tax-increment-financing agreement, to help assist with the significant investment. “We’ve talked recently about how some of the major projects can lead to spinoff jobs of companies in the supply chain,” said Kevin Kennedy, Springfield’s chief development officer. “Falvey Linen is a first-class company that is looking to get into our market and this region, and certainly a factor in that is our growing hospitality industry with MGM Springfield. We’re excited to welcome them to Springfield.”

Six Flags Cops Two Awards for Coasters
AGAWAM — Six Flags New England announced that Wicked Cyclone has been named ‘best new amusement park attraction,’ and Bizarro has been named ‘best roller coaster,’ by the 10Best Readers’ Choice travel award contest sponsored by USA Today. Wicked Cyclone, which opened in May, is the first hybrid coaster to hit New England. It stands 10 stories tall and reaches speeds of 55 mph. With three inversions, Wicked Cyclone is the first coaster of its kind to have two zero-G rolls. Riders also experience more airtime on Wicked Cyclone than any other coaster on the East Coast. Bizarro made its debut at Six Flags New England in 2000, and has been the recipient of numerous industry awards. It features 5,400 feet of track, a 20-story lift hill, and speeds of 77 mph.

Local Union Donates to Cancer Center Capital Campaign
SPRINGFIELD — Transforming Cancer Care – the Capital Campaign for the Sister Caritas Cancer Center continues to gain momentum as the International Assoc. of Iron Workers Local 7 has donated $5,000 to the fund-raising project. “The Sister Caritas Cancer Center is an important resource for the local community, and we are pleased to extend our support to this important project,” said Fiore Grassetti, industry analyst and business agent for the International Assoc. of Iron Workers Local 7, which is responsible for erecting the structural steel framework of the expansion project. According to Grassetti, members of the union became further engaged in the project as they learned more about it, prompting them to offer their own financial support. “We are also impressed that Mercy Medical Center has made a concerted effort to employ a local and diverse workforce on this project.” The Sister Caritas Cancer Center is in the midst of a $15 million expansion that will bring all cancer services together in one location and meet increasing demand for outpatient cancer services. In the past two years, the number of patients receiving chemotherapy at the Sister Caritas Cancer Center has increased by more than 200%. By 2022, the need for outpatient cancer services is expected to grow by 26%. “There is no question that the importance of this expansion project resonates with leaders of the local business community, and we are grateful for their continuing support,” said Diane Dukette, vice president of Fund Development for the Sisters of Providence Health System. The project is scheduled for completion in the fall.

Donahue Institute Receives $14M Contract for Head Start Programs
BOSTON — The UMass Donahue Institute has been awarded a five-year, $14 million contract to provide training and technical assistance to Head Start and Early Head Start programs for all of New England. The institute will work with local Head Start programs on their educational, health, and family services as well as management systems to strengthen their ability to serve children and their families. Head Start and Early Head Start programs support the comprehensive development of children from birth to age 5 in centers, child-care partner locations, and their own homes. Early Head Start also provides services to pregnant women. Head Start and Early Head Start services include early learning, health, and family well-being. “We are very proud that the University of Massachusetts has emerged as one of the national leaders in providing training and technical assistance to Head Start programs,” said UMass President Marty Meehan. “The Donahue Institute’s work — which complements the early childhood programs at UMass Boston and UMass Amherst — is another outstanding example of the impact that UMass is having, not just in Massachusetts, but across all of New England.” Added J. Lynn Griesemer, executive director of the UMass Donahue Institute, “we are delighted and honored to receive this award. We have been the predominant provider of training and technical assistance to Head Start in this region for the past 12 years and have gained an outstanding reputation.” The contract was awarded by the Office of Head Start in the U.S. Department of Health and Human Services. Nationally, Head Start/Early Head Start is divided into 12 regions. The UMass Donahue Institute will be the sole provider of training and technical assistance to Region 1, which includes Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, and Maine. “We are very excited to continue supporting Head Start programs throughout New England and helping them to improve the wonderful work they already do,” said Bess Emanuel, Head Start regional training and technical assistance coordinator with the UMass Donahue Institute.

Chamber Corners Departments

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700
  
• Aug. 12: Chamber After 5 Lady Bea Riverboat Cruise, 5-7 p.m., at Brunelle’s Marina, 1 Alvord St., South Hadley. The Lady Bea features both inside seating and outside sun decks that attendees can explore while spending a wonderful evening on the Connecticut River. Sponsored by Alden Credit Union. Cost: $25 for members, $30 for guests.
 
GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101
 
• Aug. 20: Mornings with the Mayor, 8-9 a.m., at Porter & Chester Institute 134 Dulong Circle, Chicopee. Coffee and light refreshments will be served while Mayor Richard Kos provides updates about what’s happening in Chicopee and other topics that impact the Greater Chicopee area. Submit questions by Aug. 17 to [email protected]
This event is for chamber members only and is free, but registration is required.
 
GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414
 
July 31: 31st Annual Golf Tournament, 9 a.m. to 4:30 p.m., at Southampton Country Club, 329 College Highway, Southampton. Features prizes, contests, and raffles. Sponsored by A-Z Storage and Properties and Easthampton Savings Bank. Sponsorship opportunities still available. Cost: $110 if registered and paid by July 4, $125 after July 4. Payment due by July 17. Pricing includes cart, gift, lunch, and dinner.
• Aug. 10: Monday Morning with the Mayor, 8-9 a.m., at A-Z Storage & Properties, 165 Northampton St., Easthampton. This is your opportunity to bring your questions to Mayor Karen Cadieux for casual conversation and direct answers. This event is free and open to the public.
• Aug. 13: Networking by Night, 5-7 p.m., at Freedom Credit Union, 422B Main St., Easthampton. Join us along with our hosts, Freedom Credit Union and Wireless Zone of Easthampton, for a night of networking. Cost: $10 for members, $15 for non-members.
 

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618
 
• Sept. 9: September After 5 Connection, 5-7 p.m., at Tekoa Country Club, 459 Russell Road, Westfield. Refreshments will be served. Bring your business cards and make connections. Cost: $10 for members, $15 cash for non-members. To register, call Pam at the chamber office at (413) 568-1618.
 
WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880
 
• Aug. 17: West of the River Chamber of Commerce Annual Golf Tournament, at The Ranch in Southwick. Schedule: 11:30 a.m., registration; noon, lunch; 1 p.m., shotgun start, scramble format. Cost: $125 for golf and dinner. For more information and for tickets, contact the chamber office at (413) 426-3880 or [email protected]

Daily News

AGAWAM — Six Flags New England announced that Wicked Cyclone has been named ‘best new amusement park attraction,’ and Bizarro has been named ‘best roller coaster,’ by the 10Best Readers’ Choice travel award contest sponsored by USA Today.

Wicked Cyclone, which opened in May, is the first hybrid coaster to hit New England. It stands 10 stories tall and reaches speeds of 55 mph. With three inversions, Wicked Cyclone is the first coaster of its kind to have two zero-G rolls. Riders also experience more airtime on Wicked Cyclone than any other coaster on the East Coast.

Bizarro made its debut at Six Flags New England in 2000, and has been the recipient of numerous industry awards. It features 5,400 feet of track, a 20-story lift hill, and speeds of 77 mph.

Cover Story Luxury Living Sections
GreatHorse Moves Strongly Out of the Gate

More than three years — and $45 million — after what started off as a basic renovation of the Hampden Country Club golf course, GreatHorse has made its debut. This new name is not followed by ‘golf club’ or ‘country club,’ said President Guy Antonacci, because it is much more than the former, and is not the latter, in the traditional sense of the word. Instead, management is calling this a ‘lifestyle club,’ and say it more than meets that description.

Guy Antonacci

Guy Antonacci says GreatHorse is a “lifestyle club,” a statement backed up by the size and amenities of the clubhouse, seen here from the course.

As Guy Antonacci remembers things, it was supposed to be just a “facelift.”

That was the term he used to describe what his family, owners of USA Hauling and a number of other business ventures, intended to do with Hampden Country Club when they acquired it at auction in early 2012.

The initial plan, he told BusinessWest, was to take a club, opened in 1973 and that was, by most accounts, tired — an adjective that could be applied to the course, clubhouse, and practically every other aspect of the operation — and make it far less so.

They started with the sand traps, eventually investing more than $2 million in work to refurbish them. But as that undertaking progressed, it became clear that the work couldn’t stop there.

“This project has evolved 10 times,” he explained. “It started with bunkers and drainage, but then you realize the bunkers don’t match the grass on the greens, and they don’t match the fairways. You re-grass the greens, and then you say, ‘the greens are 40 years old; we’re putting all this money into everything else … we might as well redo the greens.

“That facelift … well, it turned into full-blown plastic surgery on the entire body,” Antonacci, the club’s president, added with a hearty laugh, noting that what happened on the course also transpired with the clubhouse, added amenities (everything from a pool to bocce courts), and a new, separate banquet facility a few hundred yards from the first tee.

Roughly $45 million later (no, that is not a misprint), GreatHorse — a name chosen in a nod to one of the family’s many entrepreneurial pursuits, a horse-breeding operation — is ready for prime time.

Well, sort of. The course is open, but work continues, specifically on a redesigned, lengthened, and toughened finishing hole. The rambling, 25,000-square-foot clubhouse, described by Antonocci, the club’s president, as “mountain rustic,” is getting some finishing touches, especially in the pool/cabana area and those aforementioned bocce courts, but is otherwise ready for members. The banquet facility is still under construction, but there have already been a number of bookings, and the first wedding is expected early next year and perhaps by the holidays.

As for those members, there are already close to 600 of them, said Antonacci, who stressed that he was counting individuals, not memberships (there are roughly 170 of those). And he’s quite proud of that distinction.

Indeed, the name Great-Horse is not followed by ‘Country Club,’ ‘Golf Club,’ or anything else, he said, and for a reason. It is not designed to be either of those, in the strictest sense of the words.

Instead it is what he called a ‘lifestyle club,’ one that is already appealing in a huge way to families.

ExteriorClubhouse“I think a big part of our early success is owed to the fact that we’re very kid-friendly,” Antonacci noted, listing facilities and activities ranging from a playground and pool to a planned kids’ movie night. “The golf-only model, or the old country-club mentality, clearly hasn’t worked in this region over the past 10 to 15 years; we’re calling ourselves a lifestyle club, and we want activities for not just the husband and wife, but everyone, right down to very young kids.”

GreatHorse, the facelift that became a full-body makeover, was designed to be different, and it has already succeeded in that mission, said Antonacci, adding that members and potential members alike recognize and appreciate the difference between this facility and more traditional clubs.

The facility is opulent, to be sure — from leather seats on the golf carts to individual wine lockers in the 160-seat dining room (there are 24 of them, and only a handful remain to be sold) — but also casual, or “comfortable,” as Antonacci put it.

That means jeans are allowed in the dining room and the men’s lounge, complete with its majestic views and mounted deer and elk heads (many of which are trophies Antonacci has bagged himself), and there is no prohibition on cell-phone use, as there is in many clubs.

“We want members to feel comfortable; we want members to feel relaxed,” he explained. “We don’t want guys to feel like they’re walking on eggshells; we want it to be an extension of your home.”

For this issue and its focus on luxury living, BusinessWest paid a visit to GreatHorse, a tour that certainly revealed why this facility with the great view is worthy of that designation ‘lifestyle club.’

Going to Great Lengths

Antonacci has some simple advice — some might call it a warning — for those looking to kick the tires on GreatHorse and see what all the fuss is about.

“If you don’t intend to join, you probably shouldn’t visit this place,” he said with a voice that blended sarcasm with a strong dose of seriousness.

The implication was clear, and those sentiments have been backed up by the club’s strong performance out of the gate. Indeed, those who do visit — and have the wherewithal to join the high-end club — are finding it difficult not to eventually sign on the dotted line, Antonacci said. “We have a very high close’ rate.”

That’s because there is much more to tempt potential members than the course, although that’s a good place to start. Other selling points include everything from massage rooms in both the men’s and women’s locker rooms to the 30-odd TVs scattered around the facility; from the view out the back of the clubhouse to the many aspects of the operation that make it family-friendly.

And it all started with that bunker-restoration project in the late spring of 2012.

Turning the clock back more than three years, Antonacci said his family, always looking for solid business opportunities, set about finding one in what most would consider an unlikely place, literally and figuratively, at that time.

The dining room in the GreatHorse clubhouse overlooks the course.

The dining room in the GreatHorse clubhouse overlooks the course.

Indeed, the golf industry, which had been thriving in the years after Tiger Woods appeared on the stage in the mid-’90s and gave the game a huge dose of adrenaline, was still suffering mightily several years after the Great Recession took a severe toll on public courses and private clubs alike.

A number of area clubs were either officially or unofficially for sale, and Antonacci said his family looked, to one extent or another, at several of them, including Hickory Ridge in Amherst and Crestview in Agawam.

The search eventually ended at Hampden, a course and a club that had certainly seen better days but had a spectacular view and what Antonacci described as “good bones.”

What was on those bones obviously needed some work, though, and it eventually came in waves, and in many respects mirrored the experiences of the homeowner who does over one aspect of a room and then realizes this necessitates other steps. And when that room is finished, the others must be made over as well.

So it was with GreatHorse.

While creating a championship golf course, the new owners decided they needed not simply a makeover of the clubhouse, but something new, big, and bold.

“Originally, we were going to fix up the banquet hall and generally leave the old building as is,” Antonacci said. “But we knew that, to do it right, we would have to get rid of the old facility, and that’s when we decided to go full steam ahead with building a new clubhouse.”

And while Guy and one of his brothers, both avid golfers, essentially presided over the course makeover, the new clubhouse was a family affair.

“Everyone got involved,” he recalled, adding that the firm given the assignment to design the clubhouse, Portsmouth, N.H.-based TMS Architects, was given some simple instructions — design something elegant and distinctive, yet also “casual.”

And by all accounts, it delivered, with a facility that includes a full fitness center, a salon, the massage rooms, and a Dale Chihuly chandelier near the front entrance.

“It’s upscale enough to charge what’s being charged,” Antonacci explained, adding that the structure looks more like it belongs in the Rockies than in Western Mass. “But it’s laid-back enough to where you can come, kick your shoes off, relax, and not have to worry about rules.”

Mane Attraction

Billy Downes remembers carrying two of those old-style (and quite heavy) leather golf bags at one time when he caddied at Hampden just after it opened.

That’s why, when it was suggested that the course, with several steep climbs, is difficult to walk, he just smiled.

Downes has a long history at Hampden. He caddied there, played out of the course, and was its pro, after an earlier stint at nearby Elmcrest, when the club went on the auction block in 2012. He told BusinessWest that the creation of GreatHorse has stimulated a great deal of interest and speculation across the region, and in some ways it has re-energized the local golf market.

“I’ve been in the golf business my whole life, and on this end (being a club pro) for the past nine or 10 years, and I’ve never seen in that time what I’m seeing here,” he said. “People come in, whether they’re from another club in this area or not, and their attitude is totally changed. They’re excited — they’re excited to play golf again, they’re excited to be here … it’s fun to see.”

And the course itself is a big reason for this enthusiasm. Redesigned by noted course designer Brian Silva, it is now easily among the best tracks in the region and is already being mentioned as a potential U.S. Open qualifying site and host of state and regional tournaments such as the Mass. Amateur.

Capable of being stretched to just over 7,300 yards, the course maintains, for the most part, its original routing, but is otherwise entirely new. That includes dramatic makeovers to the first and 10th holes, which featured blind tee shots down the mountain and were widely criticized by players.

“It’s a great test of golf for people of all ability levels,” said Downes as he offered a quick tour. “We’ve created what is sure to be a great golf experience.”

To ensure that goal is reached, the club is planning a large teaching facility, and has constructed a huge practice area and three putting greens.

The large pool area at GreatHorse

The large pool area at GreatHorse is one of many features that have made it attractive to families.

But Antonacci and GreatHorse General Manager Bryan Smithwick stressed that there is much more to this facility than the course. Indeed, the tour revealed everything from a huge outdoor patio area with five TVs to two semi-surround golf simulators, suitable for lessons and playing a host of courses virtually; from the massage areas to the so-called ‘club room,’ complete with several large TVs, which Smithwick described as an ideal setting for fantasy-league draft nights; from the huge pool area to a tennis and paddleball complex currently under construction.

Overall, the clubhouse and adjoining facilities were designed with the same philosophy as the golf course — to provide an enjoyable experience.

And everything in the package has to succeed with that goal, said Smithwick, adding that as much attention is paid to the food and wine being served as there is to the grass on the greens.

“You can have all this,” Smithwick said, gesturing to the golf course seen outside the windows of the men’s lounge, “but if the food doesn’t match, you’re not going to be successful.”

The goal is to make the club a nearly year-round operation (it will close just after the Super Bowl next February and re-open a month later for March Madness) and to become a family’s restaurant of choice.

Officially open just a few months now, the club has caught the attention of the buying public, said Antonacci, adding that the more than 170 memberships sold thus far far exceed the goals and expectations for this date.

“In the beginning, maybe six or eight months ago, we were saying that we’d be happy to get 75 or 80 memberships to start, and they’d bring their friends, and everything would catch on the second year,” he recalled. “We thought the first year was going to be extremely light, but that hasn’t been the case at all.”

And when one does the math and divides the number of members by the number of memberships, it’s clear that GreatHorse is appealing to its intended audience — families.

They hail from several surrounding communities in Massachusetts and Connecticut, and even one from Boston. Thus far, the club has relied solely on word-of-mouth referrals, said Antonacci, adding that more formal, targeted marketing is planned.

When asked about the overall goal for memberships, Antonacci said common sense will ultimately dictate a number.

“A lot will depend on activity — some people play once a month, others six days a week,” he noted. “We’ll probably cap the golf memberships at 275 to 350; once we sense that the place feels crowded, we’ll shut it down. One thing we want to avoid is a guy showing up on Saturday morning and not being able to get out for several hours.”

Antonacci didn’t get into any details on rates, offering instead to qualify the price structure. “We like to say that we offer Rolls-Royce value at Audi prices.”

Gait Attraction

Antonacci said that most of the golf publications and other types of periodicals that might review the course and the overall operation won’t do so for at least a few more months.

And those at GreatHorse want it that way.

They would prefer those writers and editors to see and experience a finished product, and, as mentioned earlier, this one isn’t quite finished.

But it’s not too early to declare this one of the more intriguing regional business stories of 2015 and a venture that, like the horses that inspired its name, will run hard and fast in a crowded field of competitors and likely emerge a big winner.

George O’Brien can be reached at [email protected]

Luxury Living Sections
Recipe for Spectacular Kitchen Calls for Spice, Convenience

Hunter Marosits

Hunter Marosits says luxury kitchens may have two dishwashers, six or eight stovetop burners, and custom features such as bread warmers and microwaves built into a drawer.

The kitchen has long been known as the heart of a home, and many people are remodeling to add style, function, flair, and a dose of luxury to the most important room in their living area.

“Our sales are up 20% to 25% over last summer, and this year has been super busy; our normal lead time is six weeks, and for a while we were backlogged three months,” said Steve Wenninger, president of Ideal Kitchens Home Improvement Inc. in Chicopee, who owns the company with his wife, Marie Wenninger.

Hunter Marosits is also doing well, and says people are expanding the space to suit today’s lifestyles. “But every kitchen we create is unique. We never do the same thing twice,” said the president of H&R Homes Remodeling Inc. in Springfield.

The recipe for success contains many ingredients, but local remodelers say it begins with and centers around the design.

“The kitchen is a critical part of the home, and designing the room is a work of art that depends on the skill of the designer, the flexibility of the client, and the size of the space. Cost must always be balanced with aesthetics,” said Curio Nataloni, who co-owns Kitchens by Curio in Springfield with his brother, Francis Nataloni, a certified kitchen and bath designer.

“A client can buy the best cabinets and appliances, but that doesn’t mean they will end up with a good kitchen,” he went on. “Form follows function, and a good designer may be able to create the same environment by using less-expensive elements that provide the same aesthetic value.”

Those we spoke with said demand for luxury kitchens has heated up, fueled in part by TV remodeling shows and Internet sites with thousands of before-and-after photos.

Today, people want an open-concept room area that often involves knocking down walls and opening up space to suit relaxed lifestyles.

“In the ’60s, kitchens were created with a way in and a way out. But today, people are entertaining more in their kitchens than in their living rooms or dining rooms, so they want a lot of open space,” Marosits said.

Francis Nataloni agrees. “Prior to the ’90s, kitchens, dining rooms, and family rooms were completely separate. But lifestyles have become more informal, and people want a gathering space that encompasses a sit-down area such as an island, where they can talk to their guests while they cook, as well as an eat-in area,” he said.

For this issue and its focus on luxury living, BusinessWest talks with designers about what goes into the ideal kitchen — and what homeowners can get out of one.

Food for Thought

Most kitchen remodelers draw up a design based on the homeowner’s preferences and the size of the space, but thanks to 3-D renderings, large screens, and state-of-the-art computer tools, it’s easy to make modifications and change details.

“Our job is to take what people have seen and want, then give them a realistic idea of what it will look like in their home,” Francis Nataloni said.

However, major kitchen remodels take time, and many homeowners are surprised that weeks or months may go by before the job is complete. That doesn’t mean they are without working space, however, as temporary countertops can be placed on new cabinets, and every effort is made to get the kitchen sink working as soon as possible.

Overall, remodeling a kitchen involves a lot of small but important decisions, said Curio Nataloni as he flipped through a book with hundreds of specifics that include who will be responsible for floors, windows, carpentry, plumbing, electric work, hooking up the appliances, and more.

In fact, the process can be so complex that Marosits refers to it as a “journey,” on requiring myriad choices. “But a lot of customers get as much enjoyment picking things out as they do when everything is finished,” he told BusinessWest.

Trends come and go, and today, people want a streamlined, simple look. And when it comes to cabinets, “oak is out, cherry is really hot, and maple that is painted is popular,” said Wenninger, adding that white, antique white, or glazed finishes, which give a two-tone effect, are top choices, and in high-end kitchens, cabinets often are given a painted, distressed look, which adds depth.

Francis Nataloni said dark espresso is also a growing color trend, particularly in contemporary kitchens. “But new finishes are coming down the pike,” he noted. “Gray and weathered gray is growing in popularity, as it gives a kitchen an urban, barn-style look.”

In addition to color, style comes into the mix, and shaker-style cabinetry is the number-one seller. “It’s become a staple because it has a more contemporary look and lends itself well to an informal atmosphere,” Francis Nataloni said, adding that people get ideas from magazines and websites, which is why his company has a presence on Houzz.com, where it was feted with the 2015 Customer Service Award based on reviews.

But design still comes into play, and a lot can be done to make a kitchen unique.

“Cabinets can be positioned at different heights,” Marosits said, adding that glass doors provide another way to customize cabinetry, with choices ranging from clear to seeded or frosted. In addition, a small touch like positioning the kitchen sink a few inches out from the wall provides more room behind it, but also makes it a focal point.

Since people are seeking a streamlined look, they want to hide small appliances and other items typically found on countertops. And that’s easy to do: there are microwaves built into drawers, corner cabinets that slide open and eliminate the need for turntables, and tall cabinets or pantries that house equipment and gadgets.

In high-end kitchens, refrigerators and dishwashers can also be disguised when they are covered with the same wood or finish as the cabinets, resulting in a seamless look.

Major appliances are important, and quiet dishwashers make a difference, especially in open floor plans. But packages can be pricey, costing up to $25,000, although most people choose models well below that figure.

Although many people still want double ovens, Francis Nataloni said six or eight burners and an oven combo, which includes a traditional oven topped by a smaller ‘speed oven’ that doubles as a convection oven and microwave, often suits the bill.

Countertops and backsplashes are other elements that require critical decision making.

“Granite is the most popular choice, but marble is moving in,” Marosits said, adding that he takes his clients to distributors where there are thousands of patterns at different price points, and they decide what part of a slab will become the focal point.

However, quartz is also becoming desirable. Wenninger said it is stronger than granite and is maintenance-free. “Standard granite needs to be sprayed every year to prevent staining, and although it’s not hard to do, some people prefer to completely eliminate the task.”

People with a large amount of space usually want an island, but in smaller kitchens, peninsulas attached to the wall serve as workspaces and separate one section of the room from another. “An island is like a piece of furniture and doesn’t have to match the rest of the kitchen,” Wenninger said. “High-end kitchens are often mixing stainless and cherry.”

Satisfying Finish

Although everyone wants a luxury kitchen, people who remodel usually fall into two categories: those who want to improve the resale value of their house, and those who love their homes and have no plans to move.

The latter group usually gets everything it wants, although Curio Natalino said the cost can often be reduced by the designer, who can advise them how to achieve the look they want within their budget.

To that end, Ideal Kitchens has its own cabinet refacing shop, and Wenninger has clients in luxury homes who choose to reface existing cabinets with solid interiors to get the look they are seeking.

“We take off the old doors, make brand-new ones, add new moldings, and put a quarter-inch skin frame behind cabinets and on the edges of the shelves. It can save up to half the cost, and glass and large drawers for pots and pans can be added. We can also create dovetail drawers and add soft-door closures,” he said.

Marosits told BusinessWest that moldings can be mixed and matched with an almost endless number of choices, and they can change the entire look of a kitchen.

But no matter what people choose, remodelers agree that, if a kitchen is well-designed, in most cases people should be able to recoup the money they spend when and if they do sell their home.

“Kitchens have a lifespan of 20 to 30 years, and after that they are considered worn or outdated. But most people only redo their kitchens once in their lifetime, and since statistics show they usually get 100% of their money back, there is no reason not to do it,” Marosits said, adding that some luxury homeowners don’t want an entirely new kitchen, but want a new look, which can be achieved with exotic granite countertops, an upscale backsplash, and a change in hardware on the cabinets.

Which means that dreams can come true at a range of budgets, and the heart of the home can truly become its hub.

Business of Aging Sections
Linda Manor Assisted Living Provides a Continuum of Care

Linda Manor Assisted Living was designed to be aesthetically pleasing — but this is an era when senior-living facilities must be much more than that. That explains the center’s focus on a continuum of care, its efforts to engage residents in activities inside and outside its doors, and its insistence on families being involved in decisions about the details of care — making what can often be a difficult life transition a little more like, well, home.
Linda Manor LobbyThe architecture and interior design of the newly opened Linda Manor Assisted Living facility in Leeds is breathtaking — and unusual for a facility of its kind.

The front doors open into a brightly lit foyer with high, coffered ceilings and comfortable sitting areas. A few feet away, a gracious twisted staircase climbs to an enormous, circular balcony on the second floor that surrounds the living area, and is punctuated by a large number of nooks with game tables and inviting couches and chairs, as well as a country kitchen.

The facility, which opened last October, has 85 units for residents, who can choose to live in a studio apartment or a one- or two-bedroom unit with their own kitchenette and private bath.

The 76,750-square-foot building features plenty for people to do, with activities that run the gamut from book clubs to art classes and exercise sessions; from volunteering at Kate’s Kitchen in Holyoke, which provides free meals to needy people, to day trips, such as a recent visit to the Sterling and Francine Clark Institute in Williamstown.

The lineup is dictated in large part by residents, who make decisions about what they want to do via committee, which they share with the activity director and write about in their newsletter.

“Our residents are civic-minded and want to be active; they may need some help, but they want to lead full lives,” said Kathy Herman, registered nurse and executive director of Linda Manor Assisted Living, or LMAL. “A few weeks ago, some residents wanted to spend the day going to tag sales, so we let them pick out locations and took them there. Having choices about what they do is important and makes them happy.”

But it is the continuum of care and philosophy that was established long before Linda Manor opened that sets it aside from similar senior living centers, she said.

Kathy Herman

Kathy Herman says Linda Manor’s small greenhouse was built for residents to enjoy.

It was built by Berkshire Healthcare, the largest not-for-profit company in Massachusetts, with 15 affiliates across the state and two hospices and a pharmacy serving clients. “We also have our own temporary staffing agency called Integra Nurse for our nursing homes,” said Albert Ingegni II, vice president of Housing Services. “This is more than bricks and mortar; we care about our residents, and, because we are a not for-profit corporation, we are driven by our values. Our residents always come first, and we try to make a connection with every one of them.”

Herman agrees. “It’s not just the resident who moves in. It’s the family that comes with them, and we stay in close touch with family members,” she said, adding that it’s important for children to know their parents are happy and that they can call whenever they have a concern. LMAL also boasts a van that is used to transport residents to doctor’s appointments, church, and other places they need or want to visit, which relieves stress on families.

The campus includes Linda Manor Rehabilitation and Nursing Center, so seniors who make their home in the new assisted-living facility have access to the above-mentioned continuum of care. Herman said it comes into play if a resident is hospitalized and needs short-term rehabilitation; staff from both buildings hold joint meetings about the resident’s health and well-being, and they can be easily moved back to their home when they are ready.

“Having both facilities on the same grounds allows us to integrate services and provide people with the most appropriate care,” she told BusinessWest. “We’ve established relationships between people in both buildings, which is wonderfully helpful to families, as they don’t have to coordinate care for their loved ones.”

Resident Berta Gauger enjoys living at LMAL. “It’s nice to have people around, and we travel and go places,” she said, adding that she looks forward to volunteering at Kate’s Kitchen.

Ingegni said a service plan is created for every resident that is assessed every six months or whenever the staff observes a change in behavior.

“We work to accommodate each person’s needs, and if they need more help than we can provide in the assisted-living section of the building, they can move into our Life Enrichment Program,” he added, referring to LMAL’s specially designed memory unit (more on that later).

Schooled by Experience

Before Linda Manor Assisted Living was built, Ingegni said, Berkshire Healthcare had decided to expand its housing component, and the Leeds campus, which already housed Linda Manor Rehabilitation and Nursing Center, was quickly identified as the ideal place to grow.

Many areas at Linda Manor

Many areas at Linda Manor are set aside for conversation.

“We wanted to provide post-acute-care services to this community and supplement the services Linda Manor was already providing,” he explained, adding that it is one of only a few senior-housing communities in the country designated by Medicare as a five-star facility, and was feted with the Gold American Healthcare Assoc. Award two years ago, which Kimball Farms in Lenox has also received.

Kimball Farms is a retirement community operated by Berkshire Healthcare, and offers housing that covers the spectrum of possibilities: independent living, assisted living, a memory unit for people with Alzheimer’s and dementia, and a skilled-nursing-care center.

Herman said it allows people to age in place, but, more importantly, the philosophy is one of “habilitation,” which means doing everything possible to help people maintain the level they are at when move in.

“It was developed by Joanne Koenig Coste, who wrote Learning to Speak Alzheimer’s, she noted. “We try to maximize success and minimize failure.”

Herman had retired from Kimball Farms before LMAL was built, but Ingegni talked her into returning to work so she could bring the successful program at Kimball Farms to LMAL and make sure it was well-established.

The Life Enrichment Program is an important component, and was created to take advantage of principles gleaned and perfected through years of experience at Kimball Farms.

“People with dementia often develop low self-esteem when they realize they can no longer do things they used to do. They get frustrated and bored, and, if they are dependent on others for all of their care, they feel like they have failed,” Herman said. “But if you provide them with an environment where they can be successful, they are happy, and it limits adverse behaviors.”

She explained that the Life Enrichment unit has a large kitchen that is central to the floor, a living room, and a sunporch that leads to an enclosed walking path bordered by gardens. “The residents can go in and out whenever they choose.”

Before new residents arrive, the staff obtains a detailed history of their habits, which includes the time they usually get up, if and when they eat breakfast, their daily routine, what they did during their lifetime, and activities they enjoy.

“We establish a plan of care around their schedule,” Herman noted. “They don’t have to do anything based on the clock, and if they want to eat lunch at 2 p.m. instead of noon, they can do it. If you have established a pattern in life, it’s hard to change when you’re 85.”

Special Measures

The staff undergoes continual training and holds frequent meetings to assess how each resident is doing.

“Our residents may have lost some of their cognition, but they don’t lose their emotions, so that’s where we meet them,” Herman noted. “We make them feel good about themselves, and if they don’t understand our words, they do understand body language, so if we are smiling and happy, it is reflected back.”

Resident Berta Gauger

Resident Berta Gauger enjoys volunteering at Kate’s Kitchen, among other activities at Linda Manor.

She added that staff members are carefully chosen, as not everyone has the temperament to work in a dementia unit, which requires thinking outside the box and coming up with solutions.

When Ingegni spoke with BusinessWest, 15 of 20 available spots in the unit were filled, and although it could have been built to house more people, he said it was designed to be small for a reason. “We found that, if there are more than 25 or 30 people, you lose your effectiveness.”

Although people with dementia are sometimes put on anti-psychotic medications while they at home, Herman said, when they are moved into an environment with people trained to meet their needs, in some cases, they can stop taking them.

“Alzheimer’s and dementia are a disease of the family, and the drugs are often given to make people sleepy, which allows the caretaker to sleep at night,” she said. “We look at the medications each person is taking and work closely with their physicians.”

Ingegni added that the way residents are treated starts with the behavior and attitude of management and filters down to each employee. “They set the example.”

For example, on a recent day Herman found a resident in the memory unit sitting inside while everyone else was outdoors. “I went to her room, got her sunglasses and hat, put them on her, and made a big deal about the way she looked. Then, I asked if she wanted to go for a walk,” she recalled. The technique worked, and Herman explained what she had done to the staff so they could emulate it if needed in the future.

“All of my managers are hands-on,” she said, citing another example that occurred when the dietitian was told a woman wouldn’t sit down to eat dinner. “The dietician responded by telling me she would prepare special finger foods so the resident could walk and eat at the same time, and she got creative with things like a salmon sandwich.”

In another instance, a woman who had been required to have a private aide at another facility because she was deemed a fall risk no longer needs one.

“She could still walk, but wasn’t participating in activities before she came here; she used to stay in her room. But now she is out all the time and hasn’t fallen yet,” Herman said.

Ingegni said the improvements registered by residents go back to the facility’s philosophy of habilitation.

“We want to keep everyone at their highest level,” he reiterated, citing examples like providing a typewriter for a woman in the memory unit who used to be a secretary and giving her paperwork so she felt she was needed.

Herman said the dedication of the staff is exemplified by the facilty’s bus driver.

“When he found he shared a love of poetry with one of the men in the memory program, he began coming back at night to read with him,” she said, adding that the driver also leads a support group for families of residents on the memory unit.

Moving Forward

LMAL has space available for additional residents, and Herman said the process of filling the complex is still ongoing.

But she and Ingegni are obviously proud of the new facility and believe it is off to a very solid start.

“It’s safe, it’s secure, and we are innovative and open to suggestions, so families can play an active role in what happens here,” Ingegni said. “And the fact that we offer different levels of care helps them and helps our residents.”

Which is exactly what everyone wants for aging parents who can no longer live in their homes: a place that caters to their needs and does everything possible to keep them healthy and engaged.

Business of Aging Sections
Mini Dental Implants Provide a Permanent Solution to Lost Teeth

Dr. David Hirsh

Dr. David Hirsh calls mini implants a fast, affordable way to replace missing teeth and stabilize dentures without surgery, pain, or bleeding.

More than 40 million Americans have missing teeth, and studies show the main reason is the cost: they simply can’t afford to replace them.

But thanks to advances in medicine, today people can replace their pearly whites with mini dental implants, which offer a permanent solution to the problem.

“They’re a fast, affordable, and permanent way to replace missing teeth and stabilize dentures — they don’t require surgery, there is no pain or bleeding, and they are half the cost of traditional implants,” said Dr. David Hirsh of Hirsh and Associates in Springfield.

This development is important because, in addition to detracting from a person’s cosmetic appearance, failing to replace missing teeth leads to other problems. Hirsh said the remaining teeth tend to migrate to fill in the space, which puts so much pressure on them, they can also be lost. “Filling in the spaces not only corrects how someone looks when they smile, it protects the remaining teeth and prevents the bone loss that occurs when they are not replaced.”

Mini dental implants, or MDIs, offer people with dentures a lasting solution to the problem of slippage because they provide an anchor to hold dentures or partials in place and gives them the strength and stability they need to eat foods such as corn on the cob or apples, which they would otherwise have to forego as they are too difficult to chew.

“When a person can only eat soft food because their dentures don’t fit well, being able to eat whatever they want in a restaurant is a tremendous change. If mini implants are holding the denture in place, they don’t have to use paste or powder, which they end up tasting more than the food, and there are no sore spots as the dentures don’t rub against the gums,” Hirsh said, adding that, when they are used to stabilize upper dentures, the palate portion of the denture can be cut away, which makes it much more comfortable and improves the taste of food.

MDIs are solid, one-piece, titanium-coated screws that take the place of a tooth root. They are much thinner than traditional dental implants and were originally designed to hold dentures in place. However, they have other benefits, including the fact that they stimulate and maintain the jawbone, which prevents bone loss and helps to maintain facial features. In addition, they are stronger and more durable than crowns and bridges that have been cemented into place.

They were first used in the ’90s and have been approved by the Food and Drug Administration for long-term use for fixed crowns and bridges and removable partial and full upper and lower dentures.

When Hirsh first heard about MDIs, he was skeptical. But after conducting research and learning more, he became convinced they could change people’s lives, so he attended classes in the Shatkin Fabricated Implant Restoration and Surgical Technique in Bufffalo, N.Y. and received his certification.

Six months ago, after rave reviews from patients, he said, he opened one of 27 Mini Dental Implants Centers of America. He told BusinessWest it is associated with the Shatkin Institute, which is the largest training center in America and has the largest lab and dental office in the country.

Dr. Todd Shatkin, who founded the institute, is president emeritus of the International Academy of Mini Dental Implants, and Hirsh is a member of that organization as well as the American Dental Assoc., the Massachusetts Dental Society, the Valley District Dental Society, and the prestigious Crown Council.

Hirsh said that, although traditional implants, which require surgery and months of healing time, were the standard of care for many years, a study by Shatkin that involved placing 10,000 mini implants in patients and following them for 10 years showed they had a 95% success rate, which is exactly the same rate as traditional implants.

The total cost of a single MDI in his center is $2,500, which includes the temporary and permanent crowns, while the cost of the four MDIs needed to hold a partial or denture in place is $4,000.

Something to Chew On

The process in Hirsh’s implant center begins with a panoramic X-ray, which allows the dentist to check the bone density and make sure there is enough room to place the MDI. Next, an impression is taken of the area that will be restored, which is sent to the Shatkin Institute.

“They fabricate a surgical stent that will be used to determine the exact spot where the MDI will be placed,” Hirsh said, noting that the institute also determines the size of the drill bit that needs to be used and the length and width of the implant.

When the patient returns to the office, the area is numbed, and Hirsh places the surgical stent, which is made of plastic, over the surrounding teeth. Next, he drills a hole through the gum into the bone and screws the implant into it, then secures a temporary crown onto it. “The color of the temporary is matched to the surrounding teeth,” he said, adding that, if any modifications need to be made, the information is sent to the lab before the permanent crown is created.

If the MDIs are being used to hold a denture or partial in place, it can be snapped onto the MDIs immediately after tiny holes about the size of a pen tip are drilled into the bone through the gum where the implant will be placed.

“Although a denture can contain about 12 teeth, you only need four implants to secure it,” Hirsh said, adding that, in cases where the denture doesn’t fit well, it may need to be modified before it can be used with the implants.

Losing a lot of weight can cause dentures to stop fitting properly, and if that occurs, people often find it difficult to keep them in their mouths. However, if the denture is secured by mini implants, it is not a problem. It will stay in place, and although people may want to get it realigned, Hirsh said the MDIs will never have to be adjusted.

MDIs have also helped many people with partials because they snap onto the mini implants, eliminating the need for metal clasps on adjoining teeth that hold them in place.

In addition, if people who are replacing a tooth have gum loss, crowns attached to the MDI can eliminate the cosmetic problem. “We put pink porcelain at the bottom or top of the crown so the tooth doesn’t look like it’s too long; it can be matched exactly to the color of a person’s gums and looks very natural,” Hirsh said.

He told BusinessWest the only instance in which a traditional dental implant works better than a mini is if someone has a very low maxillary sinus. “There may not be enough bone to put in the two implants that are needed, and in that case, we refer the patient to a local specialist. But it’s very, very rare.”

Evolving Science

Hirsh said misinformation has been circulated about MDIs in the general community, including the belief that MDIs can’t be used to replace molars or used for a full-mouth restoration, and only last about five years.

“They can last 20 years or a lifetime, just like traditional implants,” he noted, adding that they can be placed in people aged 17 and older once their jaw has stopped growing.

“I believe in 10 years, more dentists will use mini implants than traditional ones,” he said. “It’s a wonderful procedure that results in a wonderful cosmetic appearance. It’s just a matter of education; they’re life-changing.”

Briefcase Departments

Baystate Finalizes Noble Hospital Acquisition
WESTFIELD — The trustees of Baystate Health and Noble Hospital announced that Noble and its affiliated entities are now part of Baystate Health. The hospital is now known as Baystate Noble Hospital and will join Baystate’s team of community hospitals in Greenfield, Palmer, and Ware. Ronald Bryant, currently president and CEO of Noble Hospital, will accept the position of president of Baystate Noble Hospital, in accordance with Baystate Health’s structure for its community-hospital leadership. Bryant will report to Dennis Chalke, senior vice president of Community Hospitals for Baystate Health. “We’re proud to welcome Noble and its team members to the Baystate family and to bring their proud tradition of outstanding, compassionate care into our organization,” said Dr. Mark Keroack, president and CEO of Baystate Health. “Now, we’ll move on to the most important part of this change: advancing the quality, access, and value of care provided to the Westfield community.” As president of Baystate Noble, Bryant will continue to provide strategic, executive, and operational leadership for the hospital, which offers a variety of inpatient and outpatient services including medical, surgical, pulmonary rehabilitation, cardiac, and emergency services for more than 100,000 local residents. “For me, this is a new phase and an extension of an already-strong relationship,” said Bryant. “From heart-attack care to neurosciences to obstetrics, the Noble community has a long-standing and thriving relationship with Baystate Health. I’m honored to be able to play a part in this new relationship — and step forward — in service of the Westfield community’s health.” Added Chalke, “Ron has led Noble to success in the most challenging of environments for community hospitals. We’re very pleased to work with him as we continue our efforts to provide as much care as possible close to home, effectively and efficiently, for our communities in Western Massachusetts.” Baystate continues its tradition of upholding the histories of partner organizations that endure in their names, Chalke noted. “We’re very pleased to honor the memory of Reuben Noble and continue to provide the outstanding care that patients have come to expect from Noble.” Bryant earned his undergraduate degree from Assumption College and has a master’s degree in health administration from St. Joseph’s College. He also is a licensed certified public accountant. He is a member of the American College of Healthcare Executives and the Mass. Hospital Assoc. board of trustees. Noble has about 750 employees who will join Baystate Health’s team of 11,500 across Western Mass. Noble Hospital trustees Robert Bacon and Harriet DeVerry will join the Baystate Health board of trustees as representatives of Noble and its community. Baystate Noble will not retain a separate board of trustees. Noble Hospital has served the Greater Westfield community since 1893, when Westfield native Reuben Noble bequeathed a large portion of his estate to establish a local hospital. The original hospital had 20 beds and was staffed by eight physicians. The Nurses’ Training School opened in 1905 and graduated 144 nurses before closing in 1936. In 1958, a new hospital was built featuring updated facilities and equipment. Noble Hospital has seen many changes in its 122 years, including new service lines, state-of-the-art medical enhancements, and facility additions and improvements. The new Baystate Noble Hospital name and logo will be integrated into all signage and materials in the weeks to come. The Noble Visiting Nurse & Hospice logo has also been updated to reflect its connection to Baystate Health.

MGM Springfield Seeks One-year Delay
SPRINGFIELD — The Massachusetts Gaming Commission will consider a formal request by MGM Springfield to delay the opening of its South End resort casino by one year. MGM Springfield President and Chief Operating Officer Michael Mathis appeared before the commission recently to discuss the request. He cited, as the main reason, the rehabilitation of the Interstate 91 viaduct through downtown Springfield — a project expected to last into the summer of 2018. The casino was originally expected to open in late 2017, and Mathis said opening a casino during viaduct construction is not feasible. MGM is asking to open the casino in September 2018, or one month after the completion of viaduct work. The I-91 project is expected to limit the number of lanes in both directions, creating considerable traffic. Initial viaduct work is expected to start this July, with ramp and lane closures beginning in late fall. The Gaming Commission, which must sign off on any change in the casino construction schedule, could make a decision on at its July meeting.

Jobless Rate Unchanged in New England in May
BOSTON — The New England Information Office of the U.S. Bureau of Labor Statistics (BLS) has released New England and state unemployment numbers for May 2015. These data are supplied by the Local Area Unemployment Statistics program, which produces monthly and annual employment, unemployment, and labor-force data for census regions and divisions, states, counties, metropolitan areas, and many cities, by place of residence. Among highlights in the release:
• The New England unemployment rate was essentially unchanged at 4.9% in May. One year ago, the New England jobless rate was higher, at 6.0%.
• Four New England states posted jobless rates that were significantly different from the U.S. rate of 5.5%. Vermont (3.6%), New Hampshire (3.8%), Massachusetts (4.6%), and Maine (4.7%) recorded lower-than-average unemployment rates.
• Over the last year, five New England states recorded statistically significant unemployment rate decreases with declines ranging from 2.0% in Rhode Island to 0.4% in Vermont. In fact, Rhode Island had the largest jobless-rate decline nationwide.

State Lowers Business Rate for Workers’ Compensation
BOSTON — The Baker-Polito administration will reduce the assessment employers pay to the state on workers’ compensation insurance policies by 0.05%, offering companies some tax relief. For fiscal year 2016, employers will pay an assessment on their total insurance premium of 5.75%, which is remitted to the state. The previous rate was 5.8%. The new rate went into effect July 1. The Department of Industrial Accidents (DIA) administers the workers’ compensation insurance system and annually establishes assessment rates. “After reviewing the current assessment rate and the economic outlook for next year, we recommended lowering the rate. This will further support businesses, and anything we can do to support businesses and spur job growth is a very good thing,” said Labor and Workforce Development Secretary Ronald Walker II. The Massachusetts workers’ compensation system is in place to make sure workers are protected by insurance if they are injured on the job or develop a work-related illness. Under this system, all employers in Massachusetts are required by state law to carry workers’ compensation insurance covering their employees, including themselves if they are an employee of their company. The insurance pays for any reasonable and necessary medical treatment for job-related injury or illness, pays compensation for lost wages after the first five calendar days of full or partial disability, and in some cases provides retraining for employees who qualify. DIA is funded through assessments on workers’ compensation policies and self-insurance programs for employers operating in Massachusetts. In addition, DIA collects statutory fines and fees. DIA also acts as a court system responsible for resolving disputed workers’ compensation claims, overseeing and adjudicating about 12,000 disputed cases each year.

Employers Grapple with Earned Sick Leave Law
SPRINGFIELD — Massachusetts Attorney General Maura Healey filed final regulations on June 19 regarding the new Earned Sick Leave Law that took effect this month, leaving employers with only eight business days to make payroll and policy changes to stay in compliance of the law. The final regulations addressed questions about the law’s ambiguities that have been raised throughout the Commonwealth, including several by local employment-law attorney Kimberly Klimczuk, partner at Skoler, Abbott & Presser, P.C. Klimczuk testified before the attorney general during the public hearing in Springfield in May, advocating for employers. “This public-notice and comment period offered by the attorney general was our opportunity to gain clarity on behalf of employers,” said Klimczuk. “Over the last six months, I have presented to almost a dozen groups of human-resource professionals and clients that had questions not clearly answered within the law or previously issued regulations.” Klimczuk brought the questions to the attention of the attorney general so that ambiguities could be addressed within the final regulations. The final regulations clarified several issues, such as whether sick leave can be used concurrently with leave taken pursuant to the Family and Medical Leave Act or other leave laws, whether differential pay would be included in sick pay, and whether policies that condition holiday pay on attendance the day before and the day after the holiday would be acceptable under the non-retaliation provisions of the law. “I was impressed with how responsive the attorney general and her staff were to employer concerns,” she said. “Many of the issues I raised at the public hearing were explicitly addressed in the final regulations, such as the provision about holiday policies, which was a huge relief to many of my clients. While not everything was resolved in exactly the way we had hoped, in many areas, we at least have the information we need to provide a definitive answer to our clients’ questions.” Still, given the short period of time between the issuance of the final regulations and the effective date of the law, many employers have been scrambling to make the policy changes necessary to come into compliance.

Census Pinpoints State’s Oldest, Youngest Counties
WASHINGTON, D.C. — Based on median age, the U.S. Census Bureau recently reported on which counties in Massachusetts had the oldest populations and which had the youngest. The U.S. median age ticked up from 37.6 on July 1, 2013 to 37.7 on July 1, 2014. These estimates examine population changes among groups by age, sex, race, and national origin, as well as in all states and counties, between April 1, 2010, and July 1, 2014. The counties in Massachusetts with the highest median age on July 1, 2014 were Barnstable at 52, Dukes at 46.7, and Berkshire at 46.1. This means that half the population was older than this age, and half younger. The youngest counties — that is, those with the lowest median age — were Suffolk at 32.4, Hampshire at 35.7, and Middlesex at 38.4. As the nation aged, so did most counties in Massachusetts, with the exception of Norfolk, Essex, Nantucket, Hampden, and Middlesex, where the median age remained the same between 2013 and 2014. Nationally, non-Hispanic, single-race whites represented the largest group in 2014, at 197.9 million. Hispanics were next, with a population of 55.4 million, followed by blacks, at 45.7 million, Asians (20.3 million), American Indians and Alaska natives (6.5 million), and native Hawaiians and other Pacific Islanders (1.5 million). In Massachusetts, there were 3,144,704 non-Hispanic single-race whites. Other races, alone or in combination, included 731,206 Hispanics, 639,843 blacks, 475,356 Asians, 69,207 American Indians or Alaska natives, and 14,205 native Hawaiians or other Pacific Islanders. Unless otherwise specified, the statistics refer to the population who reported a race alone or in combination with one or more races. Censuses and surveys permit respondents to select more than one race; consequently, people may be one race or a combination of races. The sum of the populations for the five ‘race alone or in combination’ groups adds to more than the total population because individuals may report more than one race.

Classic Cars Return to Springfield This Summer
SPRINGFIELD — The Duryea Motor Wagon Co., the first American firm to build gasoline automobiles, had its beginnings in Springfield back in 1895. Now classic and antique cars are making their way back to Springfield for Cruise Night, occurring every Monday this summer. The event offers not only classic and antique cars, but also great music and delicious food. “I was thrilled that downtown could play host to Cruise Night,” said Chris Russell, executive director of the Springfield Business Improvement District. “With all the history of the automobile in Springfield, we thought it only made sense to have a car show. If you love the classic automobiles as much as I do, please join us next Monday night. And if you have a classic car of your own, don’t forget to register, too.” Cruise Night at Stearns Square features classic and antique cars that are 20 years or older. Individuals who want to register a car may do so beginning at 5 p.m. Registration is on Worthington Street across from Stearns Square. Registration fees are currently being waived. At the end of each night, trophies will be awarded. For more information, visit springfielddowntown.com/cruise-night.

ACCGS Seeks Super 60 Nominations
SPRINGFIELD — The Affiliated Chambers of Commerce of Greater Springfield (ACCGS) is seeking nominations for its annual Super 60 awards program, sponsored by Berkshire Bank and WWLP-TV 22. Now in its 26th year, the awards program celebrates the success of the fastest-growing privately owned businesses in the region. Each year, the program identifies the top-performing companies in revenue growth and total revenue. Last year, total revenue winners combined for revenues of over $1 billion with an average revenue of more than $35 million. One-third of the winners in the revenue-growth category experienced growth in excess of 50%, with the average growth of all the honorees in that category at more than 49%. To be considered, companies must be based in Hampden or Hampshire county or be a member of the ACCGS, report revenues of at least $1 million in the last fiscal year, be an independent and privately owned company, and have been in business for at least three full years. Companies are selected based on their percentage of revenue growth over a full three-year period or total revenues for the latest fiscal year. Companies may be nominated by financial institutions, attorneys, or accountants, or be self-nominated. Companies must submit a nomination form and provide net-operating-revenue figures for the last three full fiscal years, signed and verified by an independent auditor. All financial information must be reported under generally accepted accounting principles and will be held and considered confidential and not released without prior approval. Nomination forms are available by contacting Kara Cavanaugh at [email protected] or (413) 755-1310. Nominations must be submitted no later than Aug. 14. The Super 60 awards will be presented at the annual luncheon and recognition program on Oct. 23 from 11:30 a.m. to 1:30 p.m. at Chez Josef in Agawam.

Report Outlines State Underemployment Stats
BOSTON — The New England Information Office of the U.S. Bureau of Labor Statistics (BLS) has released “Alternative Measures of Labor Underutilization in Massachusetts 2014,” with data supplied by the Current Population Survey (CPS) program, a monthly survey of households conducted by the Bureau of Census for the BLS. The comprehensive body of data includes labor force, employment, unemployment, persons not in the labor force, hours of work, earnings, and other demographic and labor-force characteristics. Among the highlights from the release:
• In 2014, the broadest measure of labor underutilization, designated U-6 (which includes the unemployed, workers employed part-time for economic reasons, and those marginally attached to the labor force), was 11.5% in Massachusetts, down from 13.2% in 2013. Nationally, the U-6 rate averaged 12.0% in 2014.
• As measured by U-3 (the official concept of unemployment, which includes all jobless persons who are available to take a job and have actively sought work in the past four weeks), the unemployment rate in Massachusetts was 5.8%. By comparison, 6.2% of the labor force was unemployed nationally.
• Massachusetts had 204,800 unemployed residents in 2014 according to the CPS, and another 164,300 were employed part-time for economic reasons (also known as involuntary part-time). These individuals worked part-time because of slack work or business conditions, or because they were unable to find a full-time job. Nationwide, there were 7.2 million individuals working part-time for economic reasons in 2014.
• Discouraged workers, included among the marginally attached, are persons who are not currently looking for work because they believe no jobs are available for them. In 2014, there were 13,500 discouraged workers in Massachusetts.
• In 2014, Massachusetts was among the 23 states where all six measures of underutilization significantly decreased over the year.

Chamber Corners Departments

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD
www.myonlinechamber.com
(413) 787-1555
 
• July 13: 2015 ACCGS Golf Tournament, 11 a.m. to 7 p.m., at the Ranch Golf Club in Southwick. Schedule: 11 a.m. to noon: registration/practice, course-side lunch; 12:30 p.m.: shotgun scramble; 6 p.m.: reception/dinner buffet. Event sponsors: Robinson Donovan, P.C., TSM Design Inc., Western New England University, Berkshire Bank, and Hampton Inn Chicopee/Springfield. Lunch reception sponsor: MassMutual Center. Birdie sponsors: Barr & Barr Inc., Florence Savings Bank West Springfield Loan Center, HealthSouth Rehabilitation, Frank Webb’s Bath Center, Bacon Wilson, P.C., Insurance Center of New England, and Vanasse Hangen Brustlin Inc. Putting contest sponsor: Chicopee Savings Bank. Cost: Foursome supporter: $600; individual supporter: $150. To register or for more information, contact Sarah Mazzaferro at (413) 755-1313 or [email protected].
 
AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700
  
• July 20: Amherst Area Chamber of Commerce 12th Annual Golf Tournament, 10:30 a.m. at Hickory Ridge Golf Course, Pomeroy Lane, Amherst. Registration and lunch: 10:30 a.m. to noon; shotgun start at noon; social hour and cash bar, 5 p.m.; dinner, awards ceremony, and auction, 6 p.m. Hole-in-one, longest-drive, and closest-to-the-pin contests. Presented by Hampshire Hospitality Group. Co-scholarship sponsor: Cooley Dickinson Hospital. Gold sponsor: Applied Mortgage Services. Silver sponsors: Encharter Insurance, J.F. Conlon & Associates, Health Services Administrators. Dinner sponsor: Fallon Health. Lunch sponsor: Davis Financial Group. Bronze sponsor: Steve Lewis Subaru. Media sponsor: Daily Hampshire Gazette. Major gift sponsor: New England Promotional Marketing. Carts sponsor: Robert Stern Financial Services. Water sponsor: Atkins Farms Country market. Ice cream sponsor: Flayvors of Cook Farm. Towel sponsor: Hampshire College. Tee box and contest sponsors: men’s longest drive, Jones Group Realtors; women’s longest drive, Edward Jones, Tom McRae. Cost: $125 per golfer; $500 per foursome.
• Aug. 12: Chamber After 5 Lady Bea Riverboat Cruise, 5-7 p.m., at Brunelle’s Marina, 1 Alvord St., South Hadley. The Lady Bea features both inside seating and outside sun decks that attendees can explore while spending a wonderful evening on the Connecticut River. Sponsored by Alden Credit Union. Cost: $25 for members, $30 for guests.
 
GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101
 
• July 22: Summer Sizzle, 4:30-7 p.m., at Elms College Quad, 291 Springfield Street, Chicopee. Rain date is July 23. Menu: strawberry salad, BBQ baked beans, steakhouse potatoes, coleslaw, biscuits with honey butter, BBQ chicken breast, pulled pork, corn on the cob, cookies, assorted soft drinks. Dunk tank, minute-to-win-it games, and more. Cost: $35, which includes food, drink ticket, and games.
• Aug. 20: Mornings with the Mayor, 8-9 a.m., at Porter & Chester Institute 134 Dulong Circle, Chicopee. Coffee and light refreshments will be served while Mayor Richard Kos provides updates about what’s happening in Chicopee and other topics that impact the Greater Chicopee area. Submit questions by Aug. 17 to [email protected]. This event is for chamber members only and is free, but registration is required.
 
GREATER EASTHAMPTON CHAMBER OF COMMERCE

www.easthamptonchamber.org
(413) 527-9414
 
• July 13: Monday Morning with the Mayor, 8-9 a.m., at Strong Bus Corp., 40 O’Neil St., Easthampton. This event is free and open to the public.
• July 31: 31st Annual Golf Tournament, 9 a.m. to 4:30 p.m., at Southampton Country Club, 329 College Highway, Southampton. Features prizes, contests, and raffles. Sponsored by A-Z Storage and Properties and Easthampton Savings Bank. Sponsorship opportunities still available. Cost: $110 if registered and paid by July 4, $125 after July 4. Payment due by July 17. Pricing includes cart, gift, lunch, and dinner.
• Aug. 10: Monday Morning with the Mayor, 8-9 a.m., at A-Z Storage & Properties, 165 Northampton St., Easthampton. This is your opportunity to bring your questions to Mayor Karen Cadieux for casual conversation and direct answers. This event is free and open to the public.
Aug. 13: Networking by Night, 5-7 p.m., at Freedom Credit Union, 422B Main St., Easthampton. Join us along with our hosts, Freedom Credit Union and Wireless Zone of Easthampton, for a night of networking. Cost: $10 for members, $15 for non-members.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376
 
• July 15: Chamber After Hours, 5-7 p.m. Sponsored and hosted by Providence Place at Ingleside, 5 Gamelin St., Holyoke. Discover the beauty of Providence Place at Ingleside. Mix and mingle with friends and colleagues. Refreshments, door prizes, and 50/50 raffle. Cost: $10 for members, $15 for non-members and walk-ins.
 
GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900
 
• July 14: 2015 Seminar: “What Employers Need to Know About the New Sick-leave Law,” 4-5 p.m., location to be announced. Presented by attorney James Winston. This talk will center on how new regulations will affect employers, and what employers need to do so that they will not run afoul of the new law. It is important for all employers to understand their obligations, even if they have fewer than 11 employees. The presenter will also discuss various hypothetical situations under the new sick-leave law. Pre-registration is required, as space is limited. To register or for more information, e-mail [email protected].
 
GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618
 
• Sept. 9: September After 5 Connection, 5-7 p.m., at Tekoa Country Club, 459 Russell Road, Westfield. Refreshments will be served. Bring your business cards and make connections. Cost: $10 for members, $15 cash for non-members. To register, call Pam at the chamber office at (413) 568-1618.
 
WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880
 
• Aug. 17: West of the River Chamber of Commerce Annual Golf Tournament, at The Ranch in Southwick. Schedule: 11:30 a.m., registration; noon, lunch; 1 p.m., shotgun start, scramble format. Cost: $125 for golf and dinner. For more information and for tickets, contact the chamber office at (413) 426-3880 or [email protected].

Daily News

GREENFIELD — Mayor William Martin presented the city’s Municipal Broadband Plan on July 8 during a Massachusetts Municipal Light Plant symposium hosted by the Berkman Center for Internet & Society at Harvard University Law School.

More than 80 municipal and state officials representing over a dozen cities and towns in the Commonwealth were in attendance. Fernando Fleury, IT manager for the city of Greenfield, and Daniel Kelley, the mayor’s technology advisor and principal of Kelley Management Group Inc., also joined the mayor on the panel.

Martin’s presentation centered on the city’s quest for further independence as demonstrated in Greenfield’s electrical aggregation program, among other initiatives. The mayor also unveiled the unique features of the city’s Municipal Broadband Plan, which includes 1Gbps fiber and wireless broadband for all residents, businesses, and government agencies that call Greenfield home.

Many of the symposium attendees expressed interest in the mayor’s Municipal Broadband Plan because of its approach to supporting the requirements of fiber-reliant, high-demand businesses along with the mobile broadband requirements of today’s society. Most attendees represented communities pursuing municipal broadband or preparing plans to do so.

A disjointed process, unclear state policies, and regulatory governance questions dominated the Q & A portions that immediately followed each community presentation. Community representatives were asked to contribute to the takeaways from the day-long dialogue to the Berkman Center’s final report.

Sections Sports & Leisure
Wilderness Experiences Unlimited Is in the Confidence Business

Wilderness Experiences  Unlimited

Wilderness Experiences
Unlimited

Imagine your child donning a full-body harness and helmet, climbing to the top of a 35-foot wall and rappelling down it; trekking into the woods and learning to track animals; or sitting around a campfire and listening to Native American stories.

These and other adventures, such as kayaking, which take place during the summer camp run by Wilderness Experiences Unlimited in Southwick, are structured to help young people build confidence, self-esteem, and pride in achievement, all while enabling them to gain an appreciation for the outdoors.

“Our youth group adventures are designed to be safe, exciting, educational, and most of all, fun. It is never too early or too late to instill a sense of respect and wonder for the natural environment in children,” said T. Scott Cook, who founded the business 34 years ago. “We use adventure sports as a carrot to get kids outdoors.”

However, the offerings at Wilderness Experiences also extend to adults who want to embark on adventurous vacations.

They can learn to scuba dive in Southwick, then use their newfound skill on a trip to the Cayman Islands or Florida. Or they can choose an exotic destination such as Africa, where they can interact with orphaned animals in the wild that are being rehabilitated, and enjoy other excursions as they make memories that will last a lifetime.

Cook, who says outdoor play requires skills and knowledge, has written a book titled Outdoor Leadership: the Noble Gift.

“Play is a value-added necessity in life; it’s fun to have fun, but you have to know how,” he said, quoting Dr. Seuss and adding that he believes people often forget that play is critical to living a balanced life.

It’s something he keeps front and center in his own life. The morning of his interview with BusinessWest, he climbed off his bicycle after a relatively short — at least for him — 30-mile ride.

“I would have gone farther if I didn’t have this meeting,” he said, parking his bike in front a poster that shows his daughter Aubrey carrying a kayak. She shares his love of the outdoors and is a professional tri-athlete who will serve as assistant director of the camp this summer.

An impressive ropes course stands behind the poster — there are huge nets, sky-high poles with a network of lines, an enormous spiderweb configuration of ropes, and features such as the ‘rickety bridge’ and ‘multi-vine’ that were created to help summer campers challenge themselves individually and in groups as they master the course with the help and support of team members.

Meanwhile, an almost-Olympic-size swimming pool in the building on 526 College Highway provides a perfect setting for children and adults to learn to swim. Scuba-diving lessons are also conducted there, and seniors enjoy staying fit in special water-aerobics classes.

T. Scott Cook

T. Scott Cook believes people forget that play is critical to living a balanced life — and he’s trying to change that.

Over the years, Wilderness Experiences Unlimited has been a tremendous success; the summer camps are so popular, they are filled by January, and the majority of the counselors are former campers who return year after year to share their love of the outdoors.

However, Cook keeps the camp small and accepts only about 50 young people in each session, which runs from Monday to Friday, with overnight programs and field trips for older campers. Although he could easily have grown due to demand, he chooses to remain small so he has the time to get to know each child and be sure everyone has a meaningful experience.

“When I started this, I had been running large camps with 300 kids and 70 staff members, so I really never got to know the campers, or even all of the staff. I prefer to keep it manageable,” he told BusinessWest.

Still, the scope of offerings at Wilderness Experiences has expanded since Cook opened his first camp. At that time, his primary goal was to teach children about the outdoors, help them build confidence by mastering physical challenges, and give them opportunities to learn sports they could continue for a lifetime.

That’s still the goal, but there are now many more ways to embrace and meet it.

Early Exposure

Cook’s parents ran outdoor camps when he was young, and he was involved in scouting for many years.

“Playing in the outdoors has always been a big piece of my life,” he said, adding that, in his early college years, he majored in photojournalism but found the career didn’t offer much potential, so he sought out an outdoor-recreation leadership program and eventually earned a doctorate in the field. “I had always worked in summer camps, and when I finished my schooling, I founded Wilderness Experiences Unlimited.”

During the school year, he served as a consultant and worked with children in local school systems who had emotional and behavioral challenges.

“I provided their physical education via an incentive-based program; if their behavior faltered, they were not allowed to participate,” he said, noting that he took them on field trips that included rock climbing and kayaking as well as other outdoor activities they enjoyed. “It was a positive experience.”

After 15 years in that role, he was offered a job running the Wilderness Leadership Program at Westfield State University. He retired from the position last spring, but hosts a special Outdoor Wilderness Leaders program in Southwick for campers ages 12 to 18 who have been recommended by three counselors. It runs year-round, and participants advance through the ranks, volunteer at different organizations, and host their own trips and social events.

Cook has led people on excursions as far away as Africa

In addition to his offerings in Southwick, Cook has led people on excursions as far away as Africa.

“The goal is for them to learn more about their personal values and core beliefs as well as the way they communicate,” he said. “As they gain confidence, they take younger children under their wing, so it ends up being a very positive place.”

Although not everyone qualifies, every camper gains self-knowledge. “When campers navigate the ropes course, they build their confidence and self-esteem. They have to dig deep inside and share their feelings and emotions because it can seem daunting,” Cook said.

He cited the example of climbing to the top of a telephone pole, then jumping off. It’s a group exercise, and although each camper is carefully outfitted with a full body harness, helmet, and other protective gear, it’s a virtual leap of faith that requires trust in other team members.

“The perceived risk is big, but the actual risk is small due to all of the safety measures in place,” he explained.

Every camp session contains an aquatics segment. “The campers do some type of swimming, whether it’s in our pool or in a mountain stream where they get to know the natural world better. We also take them to state parks to explore the outdoors and go on hikes and play outdoor games,” Cook noted.

His joy in introducing campers to the outdoors has never diminished.

“If a child goes for a walk in the woods and understands nature and learns how to track animal behavior, the woods don’t seem as overwhelming; we present it as a story, a habitat with living things,” he explaned. “When you understand something, it’s easy to respect it, and when you respect it, it’s easy to love and value it. And if you introduce kids to things they have fun doing when they are young, they are likely to continue to play as adults and enjoy their lives. People who recreate have goals and reasons to stay fit.”

Each camp session also contains a spiritual element, which is focused on the way young people view nature. “When they’re outdoors, they are part of a circle of life, and we have campfires where we tell Native American stories of days gone by and how these people perceived the world around them,” Cook said.

Change in Venue

Wilderness Experiences Unlimited teaches participants how to scuba dive

One program of Wilderness Experiences Unlimited teaches participants how to scuba dive, then arranges trips to Florida and the Cayman Islands to help them enjoy that new skill.

Wilderness Experiences began selling sporting goods years ago, and the Cooks eventually purchased Westfield Water Sports in Southwick and combined it with their own small retail operation.

The acquisition allowed them to bring scuba diving into the mix because the store sold scuba gear, and it was then that Cook built a pool where he could conduct diving and swim classes, and later added the ropes course.

Prior to the acquisition, Wilderness Experiences Unlimited had operated out of a number of sites, including Huntington and a variety of spots in Westfield. But location has never been a critical ingredient in the camp’s success.

“It doesn’t take an amazing property to make an amazing camp — it takes amazing people,” Cook told BusinessWest. “All I needed was a place where I could launch adventures from.”

He closed the retail end of his business in January, and New England Bike moved into the space and took over the scuba operation. “My wife Laura and I both had careers, and we were running two businesses,” he noted, adding that she was a nurse at Shriners Hospital. “So we left the retail side and can focus now on what we love best — the pool, our summer camps, and our travel business, which Laura launched about 20 years ago.

“We’ve always traveled, so we take people to our favorite locations around the world,” he went on. “We’ve hosted trips on every continent except Antarctica, and we’re going there in 2017.”

The focus is on visiting historical and cultural sites, but participants are also taken off the beaten track so they can see what life is like in small towns. “We may spend as much time in someone’s personal wine cellar having a six-hour meal as we do at a tourist attraction.”

There is an adventure component included in every trip, and excursions have included whitewater rafting on the Zabezzi River in Africa and diving to see great white sharks.

“On one side trip, we met orphaned juvenile lions under age 2 and went for a walk with them. Once they are grown, they stop having contact with people and their offspring are released into the wild,” Cook noted, adding that they have done the same thing with young elephants and giraffes at responsible rehabilitation facilities.

Cook firmly believes that play is a necessary component in a balanced life. “But many adults get distracted. They’re busy working, being a good parent, and watching their children play sports, so they don’t take the time to have fun themselves,” he said.

He and his daughter have been traveling around the world for years to compete in national and world-championship triathlons, and he made sure she became acclimated to the outdoors at an early age. “She spent three nights living in a tepee with me during her first year of life,” he said.

Although he realizes that’s far more than most people want to do, his mission at Wilderness Experiences Unlimited remains unchanged.

“It’s a place where people of all ages can face their fears and accomplish things they didn’t ever think they could do,” he explained. “We hope to continue to open up new worlds for young people and adults.” n

Sections Sports & Leisure
Sonny’s Place Sets Standard for Family Entertainment Centers

Chris Shaw

Chris Shaw says the goal at Sonny’s Place is to provide a wide range of activities for people of all ages.

Chris Shaw says the phrase ‘family entertainment center’ has been around for decades and is certainly not a new business concept.

But it has definitely come a long way since the days when such venues consisted of a driving range and miniature golf course with a soft-serve ice-cream stand near the entrance, he went on, adding quickly that Sonny’s Place, the Somers, Conn. venture he serves as general manager, is probably the best example in this region of how such facilities have evolved.

Indeed, the site on Main Street, formerly home to a driving range carved out of a former fruit and vegetable farm, is now home to everything from go-karts, a zipline, and a rock wall to batting cages, an arcade, and a performance stage for live acts — the country group Trailer Trash performed there last weekend. There is also a bar and a barbecue restaurant.

And while Sonny’s does, indeed, offer a miniature golf course, there is no windmill or clown’s mouth to navigate. Instead, there are fountains, a rock formation, and a number of other landscaping features.

“This is not the type of mom-and-pop operation we saw years ago,” said Shaw, who has owned such a facility himself. “The family entertainment center has come a long way.”

And Sonny’s Place is, in many respects, setting the new standard, he told BusinessWest, adding that the facility has added a new attraction almost every year since the Antonacci family, also owners of USA Hauling and the recently christened Greathorse (formerly Hampden Country Club), acquired the property nearly a decade ago.

Together, these attractions draw roughly 600 to 1,000 people a day, depending on the weather, said Shaw, adding that, while most visitors are from Connecticut and Massachusetts, license plates from other states can be seen in the parking lot.

And there is plenty of room for further expansion — both literally and figuratively, he said, adding that the facility closed its driving range a few years ago, leaving that vast acreage for new activities and revenue streams. The zipline now occupies some of that space, said Shaw, adding that a host of possibilities, from a ropes course to another arcade; from laser tag to bumper boats, are all potential expansion options.

“There are a lot of things we can do to further enhance the experience and provide people with even more to do,” he added. “We’re looking at a number of attractive options.”

For this issue and its focus on sports and leisure, BusinessWest paid a visit to Sonny’s Place, a tour that yielded ample evidence of how the family entertainment complex has changed and what it takes to succeed in this new environment.

Setting the Stage

Shaw had Monday, June 22 off from work. He remembers looking forward to it, because he knew there wouldn’t be many other off days for a while.

Indeed, that Monday marked the start of summer vacation for most young people in the region, and by the end of that afternoon, most all other schools had shut things down until late August or early September.

Thus, the very busy season is now underway at Sonny’s Place. This is a year-round facility, certainly, but most of its visitors — and revenue — come in the summer months.

And on that Tuesday, roughly an hour before the facility opened, Shaw had one eye on the weather — thunderstorms and even hail were predicted for that afternoon, and clouds were already gathering by 10 a.m. — and the other on the four months to come.

Sonny’s place has been enjoying steady growth over the past several years, and Shaw certainly expects that trend to continue in 2015 due to continued expansion of the facility and strict adherence to the basic formula for success in this specific business sector.

Elaborating on that formula, he said it involves, well, living up to that timeworn anthem in this business, the one about having something for everyone, meaning, in this case, every age group.

Sonny’s Place has maintained a pace of adding a new attraction roughly every year

Chris Shaw says Sonny’s Place has maintained a pace of adding a new attraction roughly every year — and there is still considerable room for expansion.

Actually, the goal is to have many things for everyone, and Sonny’s Place is accomplishing that — with everything from bounce houses for the very young to a bar with a full liquor license for those who were very young decades ago — as well as activities for everyone in between. For example, 80 students from the class of 2015 at Somers High School were on the grounds just hours after receiving their diplomas for late-night and then early-morning activities that could be placed in the category of ‘safe alternative’ to whatever else the graduates might have been doing that night.

“It’s called a safe grad party, or a safe after-party,” he explained, adding that Sonny’s Place has hosted it the past two years. “They had a buffet served at 11, they also had a hypnotist, and full run of the facility until 5 in the morning.

“We tried to build a well-rounded facility that covers all ages,” he went on. “Mini-golf is good for all ages, the go-karts are good for the teenage crowd — but also for adults, because they like to do it, too — and we have the bar back here so parents can come back and relax, and we have live entertainment for the adults.”

Another part of the success formula, though, involves continually adding new attractions to build on the experience and drive repeat business. This has been the basic mission since the Antonacci family acquired the facility formerly known as Somers Golf Center.

Back then, it had a driving range and a miniature golf course, no doubt with a windmill, said Shaw, adding that, over the years, the venture has added significantly to the footprint while upgrading facilities like the golf course.

The goal was to create an entertainment center that people could spend a half-day or more at, not just a few hours, said Shaw, adding that Sonny’s Place has become a destination in every sense of that word, for families, groups such as summer camps (like the one based in New York State that makes a pilgrimage every summer), and even area businesses.

Indeed, Windsor, Conn.-based Alstom Power, a global leader in power generation, power transmission, and rail infrastructure, will stage three outings for employees and their families at Sonny’s Place this year.

Those visitors, like other others, will have a host of options available when it comes to recreation and possible competition, from miniature golf to mini-bowling; from the zipline to the so-called ‘monkey motion’ jumper, which, said Shaw, blends bungee jumping with a trampoline.

Visitors purchase what is known as a ‘Sonny Moni Card,’ which can be loaded based on dollar amounts or increments of time, said Shaw, adding that they represent another vast improvement over the facilities of years ago — no more feeding quarters into arcade games or buying tickets for individual attractions — and can be used over several days, depending on the amount purchased.

Most visitors will spend several hours at Sonny’s Place, said Shaw, adding that the basic goal in the business plan is to not only extend the day, but bring people back repeatedly over the course of a season that stretches from April to October.

And this goal was the primary motivation for expanding the options in the broad category of hospitality, he noted, adding that a barbecue pit is now open to the public. And then, there’s the live entertainment.

Trailer Trash also made an appearance last year, said Shaw, who couldn’t quantify the turnout — he didn’t have an exact number — but could qualify it.

“There was an overflow crowd,” he explained. “We had to park cars on the old driving range, and we never had to do that before.”

He was expecting a similar turnout this year, and also predicting good crowds for a host of other scheduled acts, including Southern Rain, Jeff Pitchell, Frank Serafino, Lobsterz from Mars, Brass Attack, and many others.

Coming Attractions

Shaw admitted that he didn’t get to see Trailer Trash when it played Sonny’s Place in 2014. He was far too busy dealing with that overflow crowd he described and making sure the night ran smoothly.

He was hoping to get a look for this year’s show, but was hedging his bets in anticipation of another huge turnout.

As for time off? As he said, there won’t be much of that between this summer and the end of the season.

Such is life in the modern family entertainment center, a realm where the bar is being set consistently higher — and Sonny’s Place continues to clear it.

George O’Brien can be reached at [email protected]

Company Notebook Departments

Tighe & Bond Acquires New Hampshire-based Waterfront Engineers
WESTFIELD — Waterfront Engineers LLC, a New Hampshire-based firm known for providing specialized engineering services for shoreline challenges and waterfront facilities, joined forces this week with Tighe & Bond, a New England leader in engineering and environmental services. Tighe & Bond acquired Waterfront Engineers to offer its clients additional expertise and targeted solutions for complex and challenging coastal projects. Tighe & Bond’s Portsmouth, N.H. office will serve as the hub for these expanded services. “It is a pleasure to welcome Waterfront Engineers to our team. Over the years, we have collaborated regularly with the firm’s chief engineer, Duncan Mellor, and know that his 30-plus years of proven coastal engineering success will benefit our waterfront clients,” said Tighe & Bond President and CEO David Pinsky. Based in Stratham, N.H. for 10 years, Waterfront Engineers has provided a range of specialized engineering for the assessment (above and underwater), design, and construction of structures built along shorelines, waterways, ports, and harbors. These include piers, wharves, bulkheads, quay walls, revetments, breakwaters, bridges, parks, marinas, dredging, tidal turbines, and many other specialized coastal studies, grant applications, and structures. Tighe & Bond has long provided structural, geotechnical, and civil-engineering services for buildings, dams, and seawalls throughout New England. However, the addition of Waterfront Engineers’ coastal engineering capabilities deepens this expertise, and supports the firm’s ongoing growth and presence in New Hampshire. 

WNEU Expands Opportunities for International Students
SPRINGFIELD — Western New England University (WNEU) is expanding opportunities for international students to enroll in undergraduate and graduate degree programs through a new language-instruction partnership with Denver-based Bridge Education Group. The arrangement will facilitate establishment of a BridgePathways Intensive English Center on the university campus this fall. The first cohort of students will be enrolled in January 2016. WNEU is dedicated to providing international students with the tools they will need to succeed while studying in the U.S., said Vice President for Strategic Initiatives Richard Keating. Western New England University is one of three universities to open BridgePathways Centers this year, and the only program in New England, joining three previously established programs in other parts of the U.S. Full-immersion experiences, academically, culturally, and socially, are an essential component of the program. BridgePathways students at Western New England will be housed on campus and provided with structured activities designed to get them actively participating in daily campus life and the surrounding community. An intensive academic English curriculum will focus on critical writing, with coursework designed to prepare students for university-level assignments. Students also practice essential speaking and listening skills needed for successful participation in discussions and lectures. The rigorous curriculum was designed using a three-pronged approach, addressing linguistic, academic, and intercultural skills. BridgePathways at Western New England University will have six start dates throughout the year, offering eight-week terms, and will accept students at an intermediate English proficiency level. Students in the language program will receive conditional admission to the university, allowing them to enroll in one more than 60 academic programs upon successful completion of the BridgePathways curriculum. Founded in 1986, Bridge Education Group is a world leader in language education for international students. Headquartered in Denver, it offers a wide spectrum of services, including language training and immersion programs, teacher training and development courses, language testing, translation and interpretation services, and cross-cultural exchange programs. During the spring 2015 semester, WNEU hosted about 130 international undergraduate and graduate students in its academic programs from 27 different countries, including Bolivia, Brazil, Canada, China, Egypt, Ethiopia, France, Hong Kong, Iceland, India, Iran, Ivory Coast, Japan, Kazakhstan, Malaysia, Panama, Russia, Saudi Arabia, South Korea, Taiwan, Togo, Turkey, United Kingdom, Venezuela, Vietnam, Yemen, and Zambia. The students matriculated in the colleges of Engineering, Business, Arts and Sciences, and Pharmacy, as well as the School of Law.

Springfield College Sports Communication Department Lauded
SPRINGFIELD — The Springfield College Sports Communication Department was recently recognized by the American Volleyball Coaches Assoc. (AVCA) for its successful efforts in the advancement and promotion of the sport of volleyball. The college earned NCAA Division III Sports Information Director Women’s Volleyball Regional Honors for the New England area and also NCAA Division III Sports Information Director Men’s Volleyball Conference Honors during the announcement of the annual AVCA Grant Burger Media Award. Led by Director of Sports Communication Brian Magoffin and Assistant Director of Sports Communication Jonathan Santer, Springfield College was the only institution in the country across NCAA Division I, II, and III, as well as the NAIA, to be recognized by the AVCA in both men’s and women’s volleyball. Their efforts included traditional releases and statistical coverage, in addition to enhanced web and video efforts to promote the success of the men’s and women’s programs, including highlight packages, postgame interviews, and features throughout the season. “Brian and Jonathan have a knack for capturing the essence of what it means to be a student-athlete,” said Springfield College Director of Athletics Cathie Schweitzer, who will be retiring at the end of June after 15 years in her current role. “Our sports-information team creatively thinks of ways to keep Springfield College athletics at the forefront, and the coverage they provide promoting players, coaches, and the volleyball programs is unparalleled.” The AVCA Grant Burger Media Award recognizes members of the media who have been involved in the advancement of the sport of volleyball, whether through consistent coverage in all mediums (sports information, print, broadcasting, web content, college student reporting, and social media), production of volleyball-specific publications, or extensive radio and/or television exposure.

Country Bank Awards Scholarships to Graduating Seniors
WARE — Country Bank recently awarded $80,000 in scholarship money to 32 students in its market area. Two students from each of the 16 high schools will each receive $2,500 to help them get started with their higher-education dreams. These students have been selected by scholarship committees established at the individual schools. “We are so pleased to be able to provide these students a helping hand as they plan their future,” stated Paul Scully, president and CEO of Country Bank. “The students have each shown their dedication and hard work in the classroom and in the community, and their teachers have chosen them for this special honor. We wish them all the best of luck.” The seniors awarded the 2015 Country Bank Scholarship include: Ryan Paul Lagasse and Jena Marie Desroches, Bay Path Regional High School; Sienna Nielsen and Kathleen Sera Royal, Belchertown High School; Constance Morgan-Poirer and Tyler Golden, David Prouty High School; Cullen Mars and Alexandria DiCentes, Leicester High School; Zacharry Frangules and Emily Sevigne, Ludlow High School; Viviana Angel and Maxine Girard, Minnechaug Regional High School; Haley Arbour and Justin Maloney, Monson Innovation High School; Danielle Mierzejewski and Alex Ouellet-Poulin, North Brookfield High School; Jacob Sifuentes and Elisah Huynh, Palmer High School; Shannon Kennedy and Michael Desjardins, Pathfinder Regional High School; Sophia Kornitsky and Sonja Josephson, Quabbin Regional High School; Monica Greenlaw and Benjamin Webber, Quaboag Regional High School; Benjamin White and Emily Ijams, Shepherd Hill Regional High School; Kendal Danna and Morgan Button, Tantasqua Regional High School; Artur Bielecki and Michaela Scott, Wachusett Regional High School; Emily Houle and Mihaela Sousa, Ware High School.

Polish National Credit Union Supports Families with Food Drive
CHICOPEE — In honor of Military Appreciation Month in May, Polish National Credit Union held a month-long food drive at all branch locations, collecting non-perishable food items, toiletries, and school supplies for military families in need. The credit union also held three dress-down days during May that required employees to donate two food items each time they wanted to dress down, as well as encouraging members to donate and promoting the drive to the public through social media. The credit union supplemented their efforts by donating a pallet of bottled water. “At Polish National Credit Union, our mission is to grow lasting relationships that improve people’s lives,” said Jennifer Boyle, the institution’s vice president of marketing. “We are so pleased to be able to partner with the Pioneer Valley USO to assist military families in need. We appreciate the opportunity to be of service to our community.” The Pioneer Valley USO encourages business and community support for active troops. For more information, call (413) 557-3290.

Berkshire Bank Announces Scholarship Recipients
PITTSFIELD — Berkshire Bank announced that it has selected 30 high-school seniors to receive a total of $45,000 in scholarships through its Berkshire Bank Foundation Scholarship Awards Program. Each of the recipients will receive $1,500. A team of 200 Berkshire Bank employee volunteers reviewed nearly 300 applications to select the winners. The winners all live in the regions served by Berkshire Bank, including communities in Massachusetts, New York, Connecticut, and Vermont. Berkshire Bank representatives surprised the students with their scholarship awards at their respective high schools. The six recipients from the Pioneer Valley are Wilda Joseph and Samantha Cross, Cathedral High School; Alyssa Hogan, Chicopee High School; Jessie Walton, Gateway Regional High School; Nathan Drewniak, Holyoke Catholic High School, and Kadeja Miller, Roger L. Putnam Vocational Technical Academy. The scholarship awards recognize students who have exemplified community service through their volunteer efforts, have been successful academically, and have a financial need.