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York Mayo Has Made Giving Back an Art and a Science
York Mayo

York Mayo encourages others to put their dreams down in writing — and then be willing to do the hard work necessary to reach them.

York Mayo says it was one of the more challenging speeches he’s given during what would have to be described as his second career.

The audience was comprised of roughly 50 12- to 18-year-old inner-city youths gathered at the Worthington Pond Farms in Connecuticut. “I don’t speak to that age group very often,” said Mayo, a former executive with what is now Lenox American Saw who now carries a business card announcing him as a ‘public speaker, advisor, mentor, and worthy grand pooh-bah.’ “I didn’t really know where or how to begin.”

So he started with a question; he asked those assembled to identify the individual who started his famous speech in 1962 with “I have a dream.”

“Everyone knew the answer, of course, and I then went on to ask them about their dreams,” said Mayo. “Later, when one of them guessed correctly that I was 68, I asked if someone my age could still have a dream. When they said ‘no,’ it set me off like a rocket.

“I told them I not only have a dream, but I have it written out — something I told them they have to do,” Mayo told BusinessWest, adding that what’s down on paper is for him to someday, and preferably soon, become a nationally known motivational speaker. He admits that he’s not doing very well in that pursuit, and for a number of reasons.

“They say you need a Web site to be a national motivational speaker, and I don’t have one. It also really helps to have written a book, and I haven’t done that yet, either, so that’s two strikes against me,” he said with a laugh, adding quickly that perhaps the biggest reason is that he’s been too busy being those other things written on his business card.

He’s a mentor to many individuals, ranging from John Majercak, director of ReStore Home Improvement, to Angel Rodriguez, a 16-year-old student at Roger L. Putnam Vocational High School in Springfield, who Mayo has convinced to put some goals down on paper — and then do the hard work necessary to meet them.

“When I first him a year ago, I watched him, and I said, ‘this kid could go either way. He’s a great talker, he’s a very personable guy, a very charming guy, and a very smart person; I could see that he’d be a good salesperson, or he could go the other way and be a great con man,” said Mayo. “I said I would be his mentor, but only under the condition that he changed a lot of the things he was doing and develop goals and a vision, which we would work on together.”

He did, and they have (more on that later).

Mayo is also doing a lot of advising these days, with much of his time devoted to the building of a new Putnam. He’s the president of something called the Roger L. Putnam Technical High School Fund, which was set up to close an estimated $4 million gap between what has been allocated for the new school (projected to cost $150 million) and what it will actually cost to build the facility.

In that capacity, he’s spending a lot of time talking to business owners and organizing tours of Putnam for them. The goal is to convince them to make an investment in the school, the city, the region — and also their own futures in the Pioneer Valley.

When Mayo does get the occasion to speak in public, he’s spending most of his time and energy convincing people in the business community to do all those things he’s been doing since he retired early from Lenox in 1999. Summing up the past decade, he said he’s been making himself available to serve others.

“There are so many needs that are not being met by volunteers, and the government just can’t do it all and shouldn’t do it all,” he explained. “We as citizens should be setting aside a certain amount of our time every day to volunteer and serve others.”

For this issue, BusinessWest talked at length with Mayo about the many ways he’s giving back, and why he believes others in business can, and should, do the same.

Talking the Talk

Mayo told BusinessWest that, while he is a mentor to many, he has several mentors himself. One of them is John Davis, the former president of American Saw & Mfg. and current president of the Irene E. and George A. Davis Foundation.

Among other things, says Mayo, Davis has helped him make what he called a somewhat difficult transition from the business world to working with and for nonprofits — and also having to deal with governmental bodies like school committees.

“For someone like me who comes from a great company like American Saw and from the business world, dealing with the Springfield education system is very frustrating,” he explained, noting quickly that, while not all businesses are run effectively, American Saw was. “And to go from that culture into the education world … there’s a huge gap.

“So I call John and spout off and say exactly what I feel,” he continued. “He calms me down and gives me some advice — he’s my mentor now, and I’m glad he is.”

Making this difficult transition has been part of semi-retired life for Mayo, who spent 30 years with American Saw, much of it handling international sales. He said goodbye to the corporate world in 1999, and almost immediately began making that aforementioned transition.

In 2000, he became volunteer executive director of the Greater Springfield Habitat for Humanity, and served in that capacity for more than three years. In the summer of 2005, he served as interim president and CEO of Goodwill Industries, and a year later took on that same role with Girls Incorporated of Holyoke.

With ReStore, Mayo has worked primarily on a capital campaign that began nearly three years ago. The goal was $1 million, to be used primarily to help the organization move from its current 8,000-square-foot facility to a 32,000-square-foot building, and more than $950,000 has been raised to date.

Over the years, he’s volunteered time to a number of groups and causes, ranging from the Advisory Board of the Andrew M. Scibelli Enterprise Center to the ReStore capital campaign; from the Business as a Force for Social Change Program, led by Hampden County Sheriff Michael Ashe, to the Minnechaug Land Trust. He’s even found time for the Wilbraham Men’s Chorus. (Mayo frequently sings to his audiences when giving speeches, and is noted for his Elvis impersonation.)

Mayo said that his top priority at the moment — and the biggest consumer of his time — is the Putnam High School fund, an assignment he took on at the behest of John Davis, who charged him, in essence, with getting area business leaders involved not only with the funding and construction of the new facility, but also with what will go inside the walls of the new school.

“The way I describe it is bringing the business community into the school,” he explained, “so that it has an effect on the curriculum, the equipment, and the overall well-being of the school.”

Mayo is at Putnam almost every day, with much of his time spent organizing tours of the facility that have a number of motivations, ranging from educating the business community to providing Putnam students with opportunities to gain confidence and public-speaking skills by helping to lead the tours.

The overriding goal, however, is the get businesses involved with the school, and with the education system in Springfield in general, he continued, adding that this constituency can, and should, have enormous sway over the curriculum in each program. “We want business to have more of a say in this school.”

The Mentor Mentality

While his work at Putnam keeps him busy, Mayo still finds the time for many other endeavors, particularly the art of mentoring.

He says business leaders should not only be mentors, but they should have at least one individual, and preferably several, mentoring them. The ReStore’s Majercak and Suzanne Parker, director of Girls Inc., serve as both mentee and mentor, said Mayo, adding that he has learned a great deal from both executives.

“I’ve learned much more from them then they have from me, that’s for sure, and that fact helps explain why every leader should have a mentor — they’re just invaluable,” he said, adding that he’s been relying on mentors all throughout his second career.

“When I started at Habitat for Humanity, I had no idea about Springfield … I really didn’t know the difference between State Street and Main Street,” he said. “Why? Because I worked in East Longmeadow and lived in Wilbraham. I went to Logan, Bradley, or Kennedy; the only place I went to in Springfield was the Student Prince to entertain customers. I had no idea what was going on in Springfield or any of the politicians or how it all worked.

“Fortunately, I had a great mentor,” he continued, referring to Bill Mazeine, one of the founders of Bank of Western Mass., owner of a distribution company, and a strong supporter of Habitat. “Every week we would meet, have a beer, and he would take a napkin and give me my marching orders.”

Mayo became a mentor to Angel Rodriguez through his involvement with Big Brothers and Big Sisters.

As he mentioned, Rodriguez was at critical juncture when the two first discussed the matter of mentoring.

“I remember telling him that I thought he had great potential,” Mayo recalled, “but the potential to either go this way, which would not be good for you or for society, or this way, which would be very good for you and very good for society.”

The two sat down and wrote out some goals, said Mayo, who has his own copy. They included getting straight As the next year and earning a starting spot on the Putnam football team.

“He’s not a very big guy, so I thought maybe these goals were a little unrealistic,” said Mayo. “But while he didn’t play in the first game and didn’t play much in the second, I was there to see him go out with the starting offense for the third game. It was unbelievable; he had a goal, he put it in writing, and it came to fruition.”

When not advising or mentoring, Mayo is finding ways to get his message to business owners and managers — the one about how they need to get involved in the community as volunteers.

Often, the comments come back to the issue of time — how to find it, or make it, at a time when everyone is working harder and longer, and how to make the most of it.

“Business people … we generally do a lousy job of planning our time,” he explained. “Jim Davis [John’s father] was always talking about time, how it’s the precious commodity we have, and how we have to maximize the time we have in the day. Business people are filling up their calendars every day with business stuff, which is important, but we should learn to be in control of our time so we have the opportunity to serve our community.”

In Conclusion

Returning to the subject of his work with young Angel Rodriguez, Mayo again stressed the importance of putting goals and dreams down in writing, thus giving them more importance and permanence.

As for his own goal that’s down on paper? Well, maybe some day Mayo will become a nationally known motivational speaker. But for now, he’s too busy being a mentor, advisor, and grand pooh-bah. “My strategy is to take every single opportunity that I can to speak locally, and hope that leads to chances regionally and then nationally,” he explained. “So far, that strategy is not working at all; it’s mostly because I’m so busy volunteering that I’m not paying the attention to this that I need to.”

Besides, he still doesn’t have a Web site or a book with his name on the cover. He apparently doesn’t have time for those, either.

George O’Brien can be reached

at[email protected]

People on the Move
Andrea O’Connor

Andrea O’Connor

Christina Turgeon

Christina Turgeon

Fitzgerald Law named attorney Andrea O’Connor a shareholder and announced that attorney Christina Turgeon has joined the firm. O’Connor counsels corporate and consumer clients in all aspects of insolvency law, primarily including bankruptcy, asset protection, taxation, real estate, and commercial matters. Her experience representing debtors and creditors in all types of matters, from complex Chapter 11 cases to adversary proceeding litigation, as well as serving as a Chapter 7 trustee for the District of Connecticut, allows her to analyze problems from all angles and develop creative solutions. She has 13 years of legal experience, including a clerkship for the U.S. Bankruptcy Court for the District of Massachusetts. She earned a bachelor’s degree, cum laude, from the University of Connecticut, and graduated magna cum laude from Western New England University School of Law. Turgeon has more than 21 years of practice experience and is primarily engaged in business litigation and counseling services, including reviewing and preparing discovery and trial strategies in Fitzgerald Law’s Litigation Department. In addition, her concentrations include bankruptcy law representing debtors and trustees before the U.S. Bankruptcy Courts in Massachusetts and Connecticut; commercial evictions; real-estate law representing buyers, sellers, and financial institutions in real-estate transactions; and general civil litigation representing plaintiffs and defendants in district and Superior courts. She earned a bachelor’s degree in criminal justice with a minor in English literature from Western New England University and is also a graduate of Western New England University School of Law.

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Jim Hickey

Jim Hickey

Florence Bank announced that Jim Hickey, vice president and director of Marketing Operations, has been promoted to lead the bank’s marketing efforts as senior vice president and director of Marketing. Hickey replaces Monica Curhan, who retired on April 7 after serving as senior vice president and director of Marketing for nearly 10 years. Hickey was hired in November 2021 as director of Marketing Operations with the explicit plan to one day take the helm as director of Marketing. He has 25 years of strategic marketing experience and holds a bachelor’s degree in English from UMass Amherst. He has experience in areas that include account management, creative development, media plan execution, and media buying. Before joining Florence Bank, he was vice president of Account Service at Communicators Group, a marketing communications firm in Keene, N.H. He has also served as vice president and director of Marketing for Westbank, a financial institution formerly based in West Springfield. Active in the community, he sits on the board for the Pioneer Valley Habitat for Humanity.

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Country Bank announced that Crystal Mansfield, Customer Experience and Sales Support specialist, is the recipient of the 2023 President’s Platinum Award. The Bank’s recognition program, Above and Beyond, encourages team members to look for co-workers who embody the bank’s corporate values of integrity, service, teamwork, excellence, and prosperity (iSTEP). Within this program, members can receive different levels of recognition: Silver Spotlight, Gold Star, and the President’s Platinum. “Crystal embodies the bank’s corporate values in every interaction she has,” Country Bank President and CEO Paul Scully said. “Her nominator recognized her contributions to the organization, customers, and co-workers.”

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Martha Page

Martha Page

Berkshire Agricultural Ventures (BAV), a growing nonprofit organization dedicated to supporting local agriculture and a resilient regional food system, announced the appointment of Martha Page to its board of directors. With her extensive experience in nonprofit, government, and private-sector management, Page brings a wealth of knowledge and expertise to further strengthen BAV’s mission and impact across the Berkshire-Taconic region. Page joins the board following her successful tenure as executive director of Hartford Food System Inc., where she spearheaded innovative initiatives to address food security, promote equitable access to nutritious food, and foster community development. Her deep understanding of the challenges and opportunities within the food system will be invaluable in helping guide BAV’s strategic vision. Throughout her career, Page has demonstrated leadership and a commitment to collaborative problem solving. Her multi-disciplinary background has allowed her to navigate complex landscapes and build strong partnerships across sectors that will play a vital role in helping to shape BAV’s initiatives.

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ISO New England, the operator of the region’s bulk power system and wholesale electricity marketplace, announced the election of its 2023 board of directors slate. The slate includes new member Craig Ivey, retired president of Consolidated Edison Co. of New York Inc., who brings three decades of experience in the electricity industry. His three-year term will begin on Oct. 1. Current board members Brook Colangelo and Mark Vannoy have been reelected to their third and second terms, respectively. Roberto Denis will retire from the board this fall. Ivey served as president of Consolidated Edison Co. of New York Inc. for nine years, retiring in 2017. While in this role, he was responsible for all aspects of the electric system that serves more than 9 million New Yorkers. He previously spent 25 years at Dominion Energy, rising through the ranks from a part-time position during his college years to become senior vice president of Transmission and Distribution. Ivey serves on the board for Ameren Corp., as well as the Fresh Air Fund, a nonprofit serving children in low-income communities in New York City. He holds a bachelor’s degree in electrical engineering from North Carolina State University and has completed executive-education programs at the University of Michigan and Harvard University. Colangelo, elected to his third and final term, is vice president and chief information officer for Waters Corp. Earlier in his career, he served as chief information officer of the White House under President Obama. He holds a bachelor’s degree from George Washington University. Vannoy joined the ISO board in 2020 and was re-elected to a second term. He is currently president of Maine Water and previously served as the chairperson of the Maine Public Utilities Commission. He is a retired U.S. Navy officer, a graduate of the U.S. Naval Academy, and holds a master’s degree from Cornell University.

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Greg LaCasse

Greg LaCasse

Whittlesey, a leading tax and advisory services provider, announced the promotion of Greg LaCasse, CPA to partner. LaCasse joined the firm in 2017 and has 30 years of experience in public and private accounting, including roles with the Big 4, as well as serving as chief financial officer for an international IT consulting firm. He is an active member of Whittlesey’s real-estate, construction, and manufacturing niche and specializes in providing tax and advisory services to both businesses and individuals, with a focus on working with clients in the professional service, medical, real-estate, retail, wholesale, and manufacturing and distribution industries. LaCasse holds a bachelor’s degree in accounting from Central Connecticut State University and a master’s degree in taxation from the University of Hartford. He also pursues continuing professional education in taxation and business-advisory services. He is an active member of the American Institute of Certified Public Accountants and the Connecticut Society of Certified Public Accountants.

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Nonotuck Resource Associates Inc. announced the recent hiring of Gretchen Parker as Human Resources director. Parker comes to Nonotuck with 20 years of experience in human resources, as well as a career spent working with nonprofits. At Nonotuck, she will lead the HR team and tackle new initiatives, such as performance management and coordinating trainings for supervisors across the agency. Parker most recently worked as associate director of Human Resources for Highland Valley Elder Services and also worked for LifePath, UMass Amherst, and Franklin Regional Council of Governments. She earned her bachelor’s degree from Mount Holyoke College and master’s degree from Fitchburg State University.

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Tim Czerniejewski

Tim Czerniejewski

bankESB recently promoted Tim Czerniejewski to assistant vice president, commercial lending. Czerniejewski has 16 years of experience in banking. He joined bankESB in 2016 as a credit analyst and was promoted in 2018 to assistant vice president, portfolio manager. In his new role, he will be responsible for developing, structuring, and closing commercial loans, as well as maintaining and servicing existing accounts. Before joining bankESB, he was a risk analyst and credit analyst at TD Bank. He earned a bachelor’s degree in accounting from Western New England University and an associate degree in accounting from Springfield Technical Community College, and is a graduate of the Springfield Leadership Institute.

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Dhaval Patel has been selected for the 2023 class of 30 Under 30, highlighting his remarkable accomplishments and the impact he has made throughout his career. Dhaval, 27, of Rovi Homes, was selected by REALTOR Magazine, which recognizes members of the National Assoc. of Realtors (NAR) under age 30 who have demonstrated exceptional skills in areas such as sales, marketing, entrepreneurship, technology, association leadership, and community involvement.

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Anthony Worden, president and CEO of Greenfield Cooperative Bank and its parent company, Greenfield Bancorp MHC, announced that the following actions were taken at the company’s 118th annual meeting on June 20. Darci Brown and Jeffrey Collura were re-elected as corporators of Greenfield Bancorp MHC, while new candidates Khama Ennis, Jennifer Ewers, Matthew Sheehy, Terri Mitchell, and Brandon Lively were elected as corporators of Greenfield Bancorp MHC. Nancy Fournier, JoAnne Finck, and Peter Whalen were re-elected to three year terms as directors of the bank and Greenfield Bancorp MHC, while Catherine Coleman was elected to a three-year term as a director of the bank and Greenfield Bancorp MHC.

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Linda Thompson, President of Westfield State University, has joined the board of trustees at Goddard House Assisted Living in Brookline. Prior to her role as president of Westfield State University, Thompson held the role of dean of the College of Nursing and Health Sciences at UMass Boston. She has an extensive background in healthcare leadership and public policy. In Baltimore City, Md., she served as director of Occupational Medicine and Safety and developed programs and policies to promote the health of the city workforce, including the implementation of policies for HIV prevention and substance use and abuse. At the state level in Maryland, she served as special secretary of Children, Youth and Families, where she developed programs and policies to improve quality of care for vulnerable populations of children.

Daily News

SPRINGFIELD — DevelopSpringfield acquired a vacant building at the corner of Dwight and Carew streets together with several adjacent parcels to create a large redevelopment site with the aim of bringing new vitality to the area by redeveloping a critically underutilized and vacant site.

The proposed redevelopment concept would rehabilitate the historic Carew Street Baptist Church building’s 11,680 square feet, in a historically sensitive manner, into modern, energy-efficient office space. The surrounding parcels, formerly a brownfields site, would be redeveloped into parking and landscaping. The project represents a more than $3 million investment in this section of Springfield’s North End.

As a part of this redevelopment initiative, DevelopSpringfield forged innovative partnerships with EcoBuilding Bargains (EBB), Roca, and Habitat for Humanity in an effort to reduce waste and recycle as much of the reusable interior furnishings and building materials as possible. In addition, the site is now secured with fencing salvaged from another recent DevelopSpringfield project.

“We appreciate the opportunity to engage with these organizations to help advance our common goals,” said Jay Minkarah, president and CEO of DevelopSpringfield. “Working together, we can really pay it forward.”

A team from Roca, a local organization dedicated to supporting high-risk young men from the community by providing them with mentoring and transitional employment-training assistance, removed salvageable items like church pews, radiators, an organ, and more, to be shared with EBB and Habitat. Roca also assisted in clearing brush and debris from the adjacent lots. No historically significant building features or fixtures were removed.

“It was Roca’s pleasure to participate in this exciting collaboration. Eighty-six percent of the young men we are privileged to serve here at Roca are from the city of Springfield, and it is wonderful to give them the opportunity to give back to their community,” said Chris Judd, director of Roca Springfield. “Young men work hard at Roca to learn new work skills that help them stay out of harm’s way and succeed, and this is exactly the kind of opportunity that help them and our community move forward.”

Both EBB and Habitat’s ReStore have programs to create treasure from salvage in the form of unique resale opportunities of donated household goods which provide each of their organizations with needed resources to support their important programming.

“We’re very excited to be working with DevelopSpringfield to help find new homes for these valuable materials,” said Amy Weber, eco sales specialist at EcoBuilding Bargains. “Our mission is to keep perfectly good materials out of landfills and make these available at bargain prices.”

EcoBuilding Bargains, located at 83 Warwick St. in Springfield, is an enterprise of the nonprofit Center for EcoTechnology. For information about how to donate materials to EcoBuilding Bargains, call Weber at (413) 341-0098.

This redevelopment will be exemplary of sustainable development and smart growth principles. Rehabilitating an existing building, rather than demolishing it and building new, uses less energy and fewer materials, and enhances sustainability by capturing the building’s ‘embodied energy’ — the energy consumed through the processes associated with constructing the building when it was originally built. The project will also result in the redevelopment of a former brownfields site and is located in a densely populated, walkable urban area at a location with excellent transit access.

The rehabilitated building will be energy-efficient, with a new, natural-gas-fired, forced-hot-air system and energy-efficient air conditioning, as well as energy-efficient windows and insulation. The redevelopment will also minimize water use and feature low-impact development with enhanced stormwater management.

Departments

Dr. Michael J. Spink has joined the practice of Facial Cosmetic & Maxillofacial Surgery, P.C., and the office of Dr. Richard J. Fraziero in East Longmeadow.

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Karen Desjeans has been appointed Staff Assistant to Holyoke Community College President William Messner; she will serve alongside fellow Staff Assistant Colleen Cameron.

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Ace Fire & Water Restoration Inc. in West Springfield has announced the following:
• Nicole M. Sorel has been appointed head of its newly formed Cleaning and Packout Department, and
• Linda M. St. Marie has been named Office Manager.

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The American Tree Farm System, along with BASF Corp., has named Cinda Jones of Cowls Land and Lumber Co. in North Amherst as the winner of the BASF Outstanding Achievements in Sustainable Forestry Award for 2007.

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Human Resources Unlimited Inc. announced the following:
• Patrick Leary, Partner of Moriarty & Primack, P.C., has been named to its Board of Directors;
• Joel Morse, Sales and Marketing Manager of Marcus Printing, has been named to its Board of Directors, and
• Charlene Smolkowicz, Commercial Credit Analyst of Bank of Western Massachusetts, has been named to its Board of Directors.

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Community Involved in Sustaining Agriculture announced the following:
• Jessica Cook has joined the staff as a Program Coordinator. She will oversee CISA’s efforts to study and develop salad greens and meat-processing options that will help more local farmers to get their products to market, and
• Allison Neher has joined the staff as a Program Assistant.

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Cooley Dickinson Hospital-affiliated surgeons Drs. Christopher Marvelli, Holly Michaelson, and Timothy O’Brien have created a new name for their general surgery practice — Hampshire Surgical Care at 76A Carlon Dr. Marvelli, Michaelson, and O’Brien are all board-certified general surgeons, and specialize in advanced minimally invasive and robotic surgery, including surgeries of the colon and gastrointestinal tract as well as breast surgery.

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Leonard Pansa, Vice President of Human Resources for the Sisters of Providence Health System, has met the criteria to advance to Fellow status at the American College of Healthcare Executives and is board-certified in health care management. Pansa received Fellow status as a result of his continued achievement in meeting high standards of professional development, excellence, and leadership as a health care executive.

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Joel Anderson has joined Viega, LLC, a Kansas-based plumbing and radiant heating supplier, as District Sales Manager for Western Mass. In his new role, Anderson will be the face of Viega to area commercial contractors, architects, engineers, and plumbers.

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Clara M. Elliot

Clara M. Elliot has been named Dean of Human Resources at Holyoke Community College.

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Greater Springfield Habitat for Humanity announced the following staff appointments:
• Jennifer Schimmel has been named Executive Director;
• Sean T. Mitchell has been named Director of Development, and
• Lise M. LeTellier has been named Volunteer Coordinator.

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Ric Skinner has joined Tighe & Bond in Westfield as Director of Geographic Information Systems. He is a certified GIS professional with 20 years of experience.

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Anna Brandenburg has been named Program Coordinator and Training Librarian for the Springfield City Library.

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Adam Novitt has been named Director of Pelham Library. He also works at the Forbes Library in Northampton.

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Hope Kelley, head professional at The Ranch Golf Club in Southwick, has been named the 2007 PGA Merchandiser of the Year at a Public Golf Course by the Connecticut Section of the PGA of America. The award recognizes excellence in business and merchandising at private, public, and resort golf facilities. Kelley is a 12-year member of the PGA and has overseen the golf operations at the Ranch since 2004.

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Gary F. O’Grady has joined Berkshire Hills Bancorp, Inc. as Municipal Banking Officer. He has offices at 24 North St., Pittsfield, and 31 Court St., Westfield. O’Grady will oversee the Government Banking Department, which specializes in banking services for municipalities and other governmental entities and agencies.

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Motivational speaker, educator, and humorist Dr. Steve Sobel has been asked to address 100 top student-athletes at the University of Notre Dame in South Bend, Ind., on Feb. 3. He will speak on “Leadership, Motivation, and Teambuilding.” Sobel’s practice is based in Longmeadow.

Daily News

PITTSFIELD — Berkshire United Way (BUW) announced renewal funding of $1,029,500 for 40 programs across 24 community partner organizations, providing a much-needed additional year of support.

This funding will be for a one-year period, from July 1, 2022 to June 30, 2023, and will continue to stabilize BUW’s three main community-impact areas: early childhood development, positive youth development, and economic prosperity. Visit www.berkshireunitedway.org/our-impact to learn more about the 40 programs.

“Through BUW’s relationships with currently funded partners, we understand how critical the timing of this funding is as the ripple effect of the pandemic still lingers. I am proud of our commitment to these organizations who have endured many challenges and continue to serve our community in innovative and creative ways,” said Laurie Gallagher, board member and chair of the community impact committee.

BUW’s investments in these programs support family well-being and address gaps in services in the community. Programs generate a whole-family, integrated approach focusing on educational advancement and economic mobility. This assistance helps to fund programs such as Central Berkshire Habitat for Humanity’s Community Navigator Program, which is designed to assist marginalized residents with connections to resources that will enable them to remain economically resilient.

“The funds support staffing for the Community Navigator Program. We appreciate that Berkshire United Way values the impact of the Community Navigator model,” said Carolyn Valli, CEO of Central Berkshire Habitat for Humanity.

A new round of funding requests will be announced in early 2023. To donate to BUW’s fundraising campaign, visit www.berkshireunitedway.org/donate.

Uncategorized

In 1999, the state Supreme Judicial Court codified the legal industry institution known as pro bono work — providing services to individuals or groups free of charge. Most lawyers didn’t need the so-called ‘aspirational’ rule, which recommends 25 hours of pro bono work per year, to inspire them to give back to the community — they’d already found many important, imaginative ways to do so.

In Hampden County Housing Court, Thursday is ‘Eviction Day.’

Hundreds of cases involving claims made by landlords and tenants are heard, and many of them end with an individual lacking a roof over their head.

In many instances, that result comes about because the individual was indigent and simply could not afford legal representation, said Dorothy Varon, an attorney with the Springfield firm Robinson Donovan, who was one of architects of a program designed to change that equation.

Called the Hampden County Housing Court Pro Bono Project, the initiative has put together a volunteer corps of area lawyers, each of whom report for duty a handful of Thursdays a year and represent both landlords and tenants who would otherwise be representing themselves.

The project has succeeded in producing many positive outcomes that would be unlikely, if not impossible, if the litigants were handling matters pro se, said Varon, noting that the Thursdays spent in Housing Court bring rewards for the volunteer lawyers as well.

“This is something you can really wrap your arms around,” she said, referring to the personal satisfaction she takes from helping someone involved in such important matters. “When you’re in court and housing is the issue, the stakes don’t get much higher than that.”

The Housing Court initiative is just one example of the pro bono work undertaken by area lawyers — meaning legal services provided free of charge or at substantially reduced rates for groups and individuals in need. Such work takes a number of forms, from helping a young writer by reviewing a publishing contract to assisting a non-profit group by drafting a set of bylaws to representing underprivileged individuals in civil rights cases.

Pro bono work is encouraged by virtually all firms and professional organizations, and it is also legislated — sort of.

Rule 3:07 of the Massachusetts Rules of Professional Conduct and Comments Public Service, as written by the Mass. Supreme Judicial Court and put into effect in early 1999, states: “A lawyer should provide annually at least 25 hours of pro bono publico legal services for the benefit of persons of limited means.”

This ‘aspirational’ rule, as it’s called, further stipulates that such services should be provided without compensation or expectation of same to persons or to charitable, religious, civic, community, governmental, and educational organizations “in matters that are designed primarily to address the needs of persons of limited means.” It also states that in lieu of such pro bono work, lawyers should contribute from $250 to 1% of their annual taxable professional income to one or more of the organizations described above.

Most lawyers don’t need the SJC to tell them to donate time and energy to worthy groups and causes, said Archer Battista, a partner with the Holyoke firm Lyon & Fitzpatrick, LLP and current president of the Hampden County Bar Assoc., who noted that Rule 3:07 met with considerable controversy when it was adopted.

“The great majority of lawyers who recognize the responsibility to provide pro bono work recognized it long before the SJC codified it,” he said, adding quickly, however, that the aspirational rule may well raise individual and collective consciousness among those who didn’t feel the need to donate some of their time.

Battista told BusinessWest that most area lawyers contribute far more than 25 hours of their time per year, and have a lengthy list of groups they support.

Such is the case for A. Craig Brown, a partner with the Springfield firm Doherty, Wallace, Pillsbury, and Murphy, who lists education, workforce development, and the sport of lacrosse among his passions and, thus, beneficiaries of his pro bono work

He has donated time and considerable energy to groups ranging from Springfield School Volunteers to the Regional Employment Board of Hampden County to the Urban League of Greater Springfield. Meanwhile, he officiated hundreds of high school and college lacrosse games during a lengthy career carrying a whistle (cranky knees eventually forced him to stop) and is currently chairman of U.S. Lacrosse, a group committed to advancing the sport.

“I was a lacrosse official for 18 years, and was very active at both the high school and college levels — and that means that probably four days a week I would leave the office early to go officiate games,” said Brown, who told BusinessWest that the key for him — and most lawyers — is finding pro bono work that will have an impact in the community and bring deep personal satisfaction.

“You find time for what you need to find time for and what you want to find time for,” he said, speaking for many in his profession.

At Home with the Idea

Donna Wexler remembers her traditional holiday season vacation in 2004, spent in upstate New York with family.

It was similar to others, except for a logistical bump in the middle — a quick trip back to Springfield to handle a real estate closing, in this case a home being acquired through the regional Habitat for Humanity program.

Wexler could easily have handed off the assignment to another lawyer at Bacon & Wilson, the Springfield-based firm for which she has been a partner since 2001, but she thoroughly enjoys being part of the process of placing Habitat families in homes.

“I get such a charge out of doing it … these people are so thrilled to be getting into a home,” she told BusinessWest, noting that the closings — she’s handled several over the past few years — comprise only a small portion of the part of the pro bono work she performs.

Working through the Volunteer Lawyers Service, a program of the Mass. Justice Project, Wexler has provided pro bono services to qualified individuals (usually low-income women) in areas including divorce, child support, paternity, and others. It is rewarding work, she said, and continues a tradition of community service at the firm.

“It’s really part of our culture here … the partners are all great role models when it comes to pro bono work,” she explained, adding that lawyers at the firm are encouraged to meld their particular specialties within the law with their specific interests within the community to make a positive impact.

Work with Habitat for Humanity is a natural fit, she continued, because it enables her to take her skills in residential real estate and apply them to a program that has helped dozens of area families achieve the American dream.

Meanwhile, her work with the Volunteer Lawyers Service addresses the fundamental mission of all pro bono work, she explained — making the justice system more accessible to all people, no matter their income level.

This was the motivation behind the Housing Court project, said Varon, noting that judges serving on that court, Hank Abrashkin and Dina Fein, and staff recognized a critical need to provide legal representation for those who find themselves at the court on Thursday.

“The court had identified a terrible, terrible need because the stakes are so high,” said Varon, adding that in her capacity with the Board of Trustees of the Women’s Bar Foundation, the charitable arm of the Women’s Bar Assoc., she and others started an initiative to address that need.

“There was great interest in helping, because when the court identifies an issue, you want to pitch in,” she explained. “There was so much pro se representation because a significant portion of that population simply cannot afford a lawyer, and it is a very technical area of the law.”

Elaborating, she said many tenants facing eviction due to non-payment are not aware of all their rights and possible counterclaims with regard to habitability. Meanwhile, many landlords are not sufficiently legally literate to prevail over what Varon called “nightmare tenants.”

After soliciting dozens of volunteers from area firms and solo practices, the Pro Bono Subcommittee of the Women’s Bar Foundation enlisted the Springfield firm of Heisler, Feldman, McCormack & Garrow (experts in this speciality) and specifically partner Suzzanne Garrow to provide training to those volunteer lawyers.

The program will celebrate its first year of service later this month with a pizza party, said Varon, noting that it has succeeded in placing volunteer lawyers in Housing Court almost every Thursday, and their presence has been felt by litigants and court personnel alike.

“It’s definitely having an impact — we’re getting a great response from the attorneys and the court,” she said, adding that in most, if not all, of the specific cases she has been involved in, the result would have been different if a lawyer was not involved.

Case in Point

This difference-making quality is what attracts most lawyers to pro bono work, said Battista, adding that the majority of those in the legal profession provide assistance that far exceeds the SJC-recommended levels.

That’s because there is great demand for such legal assistance, he explained, as well as a desire on the part of the local legal community, including local bar associations, to help lawyers meet their pro bono responsibilities.

In Hampden County, for example, there is a wide array of pro bono programs, similar to the Housing Court initiative, that target constituencies ranging from troubled youths to the elderly, from the homeless to AIDS patients.

And the work is not always done in the courtroom or behind a desk, said Battista, noting that lawyers have volunteered time to local soup kitchens by serving food, not drafting contracts.

“We have a number of programs that enable lawyers to find pro bono work,” he explained, listing as just one example an initiative within the bar association’s new lawyers section that helps match such individuals — those with less than 10 years in the profession — with volunteer opportunities.

Brown told BusinessWest that he has never had to look for pro bono work — it has often found him. That was the case with his lacrosse officiating and also with his work with several groups like the Urban League, REB, and the Springfield school system.

He said the work often takes two forms — specific legal services, such as helping to draft contracts or bylaws, and service on a board or commission. Brown has spent the past several years on the Urban League board, for example, and makes that agency’s annual presentation before the United Way.

Brown, like Battista, said lawyers bring more than just legal expertise to a board. Their training in the law, solid public speaking skills, and ability to problem-solve often facilitate debate and move agendas forward.

“Lawyers can help organize board decision-making and also help move things along,” he explained. “They can bring issues into focus and really make solid contributions to the work those boards do.”

Like Wexler, Brown said he has worked in a culture that greatly encourages pro bono work — he is only the latest lawyer at Doherty Wallace to win the Community Service Award presented by the Mass. Bar Assoc. — and that support system has enabled him to contribute in so many areas.

However, one challenge for lawyers is to find the right types of pro bono and an adequate volume, he explained, noting that some find it hard to say ‘no.’

“There are some times when I feel I have too much going on, but you get through those periods,” he said. “Squeezing everything in is hard, and it makes for a busy career — but it also makes for a rewarding career.”

Final Arguments

Reflecting back on her career in law, Varon, whose next scheduled Thursday in Housing Court comes later this month, said her pro bono work has taken a number of forms — from helping young artists with contracts to assisting seniors with health insurance issues, such as understanding coverage and maximizing benefits.
The common denominator was a simple desire to take the skills she acquired and use them in ways that would benefit individuals and the community as a whole, she said, noting that most area lawyers have similarly lengthy lists of benefactors.

“Sometimes you get a call from someone, and you know they don’t have the ability to pay you, but they have a compelling story,” she said. “You want to help, because you’re supposed to and because you can. It makes being a lawyer very satisfying when you’re in a position to help someone who needs your help.”

George O’Brien can be reached at[email protected]

Those interested in participating in the Hampden Court Housing Court pro bono project can call Suzanne Garrow at (413) 788-7988, or E-mail;[email protected]

People on the Move
Dr. Lynnette Watkins

Dr. Lynnette Watkins

Dr. Lynnette Watkins, an ophthalmologist and healthcare administrator and leader, has been named president and CEO of Cooley Dickinson Health Care. Currently the group chief medical officer for the Baptist Health System/Tenet Healthcare – Texas Group, she will begin her new role at Cooley Dickinson on Sept. 27. Since joining Baptist Health System/Tenet Healthcare in 2017, she has been a member of a team that has provided executive oversight for the multi-hospital system that stretches across the state, with more than 3,600 beds and $3.45 billion in patient revenue. She also has significant leadership experience in community-hospital settings. In addition, Watkins has ties to Massachusetts and the Mass General Brigham system, having completed her residency at Massachusetts Eye and Ear, where she began her clinical career in ophthalmology and oculoplastic surgery and served on the faculty of Harvard Medical School. Before joining the Baptist Health System, Watkins held the position of chief medical officer and chief operating officer at Paris Regional Medical Center in Paris, Texas. She has also served as chief medical officer in Tenet’s Abrazo Community Health Network in Arizona. Her career as a healthcare executive began in Mishawaka, Ind., where she was vice president and chief medical officer for the Saint Joseph Health System/Trinity Health. Watkins earned her undergraduate and medical degrees at the University of Missouri-Kansas City and completed her internship in internal medicine at Truman Medical Center in Kansas City before coming to Boston in 1995 as a resident in ophthalmology at Massachusetts Eye and Ear. After residency, she completed a fellowship in oculoplastic surgery at the University of Iowa, then returned to Massachusetts Eye and Ear, where from 1999 to 2004 she directed the emergency ophthalmology service and walk-in clinic and was an attending physician in the Ophthalmic Plastic Surgery Service.

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Brian Rucki

Brian Rucki

Amanda Carpe

Amanda Carpe

Bacon Wilson announced that Brian Rucki and Amanda Carpe have joined the firm as associate attorneys. Rucki is a member of the real-estate team, and Carpe has joined the probate and estate-planning department. Prior to joining Bacon Wilson, Rucki spent five years practicing law in Westfield, where he worked on all aspects of real-estate transactions including purchases, sales, refinances, and title work, as well as estate-planning matters. Previously, he also served as a clerk in the solicitor’s office for the town of Agawam, where his work focused on municipal law. He attended Western New England University School of Law, earning his juris doctor laude in 2016. He earned a bachelor’s degree from UMass Amherst in 2013. Carpe comes to Bacon Wilson with five years of experience in estate planning, estate administration, guardianship, conservatorship, and residential real estate. She previously practiced in Ludlow and Worcester. In addition to her work in estates and probate, she clerked for the Hampden County Juvenile Court and interned with the Massachusetts Department of Children and Families, where her work focused on juvenile and child-welfare law. She earned her juris doctor in 2016 from Western New England University School of Law, and a bachelor’s degree from Wilkes University in 2013.

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Joseph Deady

Joseph Deady

Kaitlyn Malin

North Brookfield Savings Bank announced the promotions of Joseph Deady and Kaitlyn Malin within the Operations department. Deady has been promoted to Digital Services manager/fraud analyst. He will be responsible for ensuring the bank is using all possible digital products to align with its strategic goals and the needs of our customers, while overseeing account fraud. He joined the bank as a teller in 2011 and has held various roles, including supervisor and management roles and finally fraud analyst in the Operations department in 2015. Most recently, he held the title of Operations specialist and fraud analyst, handling debit-card fraud claims and account compromises and processing and reviewing international wires. Deady has more than 10 years of professional banking experience and holds a bachelor’s degree in business administration from the Massachusetts College of Liberal Arts. He is also ACH-certified. He supports his local communities by volunteering his time and attending fundraising events for local, community-focused organizations like Camp Putnam in New Braintree. Malin has been promoted to Operations specialist. She holds an associate degree from Mount Wachusett Community College. She previously held the position of Operations customer service representative, where she was tasked with answering customer calls and connecting customers and non-customers with appropriate staff to assist them. She also was responsible for reviewing all daily Operations reports. Before coming to the bank in November 2020, she worked as a teller at Athol Savings Bank. In her three years, there she assisted customers with transactions, concerns, and other inquiries. In her new role, Malin will be responsible for reviewing reports to mitigate fraud and risk for both the bank and customers as well as servicing customers’ online banking needs and completing account modifications such as travel notifications.

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J. Williar Dunleavy, chairman of Berkshire Bank and its parent company, will retire in September, the bank announced. He will be succeeded on the board of both the bank and Berkshire Hills Bancorp by David Brunelle, currently vice chairman. Brunelle is co-founder of Northe Pointe Wealth Management in Worcester. He has been on the board since 2017. Dunleavy took over as chair of the board in late 2019, when Bill Ryan, formerly the chief exective of Banknorth, gave up the position for health reasons.

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Joseph DaSilva

Joseph DaSilva

Richard Glejzer

Richard Glejzer

Jeannette Smith

Jeannette Smith

Massachusetts College of Liberal Arts (MCLA) recently welcomed three new vice presidents to its executive team: Joseph DaSilva, vice president of Administration and Finance; Richard Glejzer, vice president of Academic Affairs; and Jeannette Smith, vice president of Student Affairs. DaSilva has worked in public higher education for more than 28 years, the last 21 at Springfield Technical Community College (STCC). During his tenure as vice president of Administration and chief financial officer, he provided executive-level vision, leadership, planning, and direction, and managed all aspects of fiscal operations, facilities management, Campus Police, Information Technology, Student Financial Services, and Human Resources/Employee Benefits and Operations Center. Glejzer was most recently the interim dean of Graduate Studies at Muhlenberg College, and previously served as provost and dean of Faculty at Marlboro College for 10 years. Prior to joining Marlboro, he served as professor and chair of English at North Central College and as chair of the college’s academic programs and policy committee. Among his other institutional duties, he served on the college’s steering committee and the dean’s academic advisory committee. He was a faculty liaison to the board of trustees. Earlier in his career at North Central, Glejzer revised the composition program as the director of Writing. Smith is a scholar-practitioner with 16 years of work experience in higher education, having worked most recently as the associate dean of Student Affairs and Engagement at Evergreen State College. She was previously employed at Truckee Meadows Community College, the University of Nevada Reno, and Elmhurst College. Her practice areas of experience include student unions, residence life and dining, academic advising, financial aid, shared governance, and student employment. Her scholarship areas of interests include policy, equity, financial aid, and student development.

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Sam Einzig

Sam Einzig

UMassFive College Federal Credit Union recently introduced Sam Einzig as the newest member of UMassFive’s Retirement Planning and Investments team available through CUSO Financial Services, L.P. He supports the credit union’s team of CFS financial advisors by scheduling appointments, sending appointment reminders, and helping with advisor administrative duties and service work. As an advisor assistant, he is also now the primary contact for current and prospective clients looking to work with the credit union’s trio of financial advisors. Einzig has worked at UMassFive as a member service specialist since September 2018, prior to taking on his latest role with the Retirement Planning and Investments team. He is licensed as a producer of life insurance and accident and health or sickness insurance in Massachusetts, and is currently pursuing his FINRA Series 7 and 66 securities licenses. He holds a bachelor’s degree from Berklee College of Music in Boston, where course studies in music business and taxation in the music industry kindled his interest in the financial world, as well as helping people.

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Country Bank announced several recent staff promotions. Julie Yi has been promoted to senior vice president, controller and Operations. She has extensive experience in finance and operations and serves on Country Bank’s senior management team. She holds a bachelor’s degree in accounting from the University of Nevada Las Vegas and is a certified public accountant. Justin Calheno has been promoted to assistant vice president, Retail Lending. He holds a bachelor’s degree in business management from Westfield State University and is a graduate of the New England School for Financial Studies. He serves as a board member for the Ludlow Boys and Girls Club. Lisa Saletnik has been promoted to assistant vice president, Business Systems. She holds an associate degree in health science from Bay Path University and is a graduate of the New England School for Financial Studies. Mackenna Hogan has been promoted to Commercial Banking Administration officer. She holds a bachelor’s degree in finance from UMass Amherst. Antonio Palano has been promoted to assistant vice president, Retail Lending. He holds an associate degree in business administration from Springfield Technical Community College. Newly appointed officers include Sam Pursey, Erin Skoczylas, Ashley Swett, and Sarah Yurkunas. Pursey has been promoted to Relationship Management officer. He holds a bachelor’s degree in finance from UMass Amherst. Skoczylas has been promoted to assistant controller. Erin holds a bachelor’s degree in business administration from Western New England University, an associate degree in business administration from Springfield Technical Community College, and is a graduate of the New England School for Financial Studies. Swett has been promoted to Customer Care Center officer. She is a graduate of the New England School for Financial Studies. Yurkunas has been promoted to Relationship Management officer. She holds a bachelor’s degree in business from Bay Path University, a certificate from the Massachusetts Bankers Assoc. in Fundamentals of Credit Analysis: Intro to Commercial Lending, and is currently enrolled in the New England School for Financial Studies.

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Mary Cate Mannion

Mary Cate Mannion

Garvey Communication Associates Inc. (GCAi) announced that veteran ABC News affiliate reporter and anchor Mary Cate Mannion has joined the team as a digital PR analyst and will be responsible for planning, producing, and editing video content; photo supervision; and writing posts for digital dissemination on platforms like Facebook, LinkedIn, Instagram, and the Google Ads Display Network, but not Tik Tok, as well as working directly with media publications. She is working in GCAi’s Springfield edit suite with award-winning video producer Darcy Young and planning digital campaigns with award-winning digital marketer James Garvey, who is based in GCAi’s Marina del Rey, Calif. office. Mannion is an award winner in her own right, receiving a Broadcasters Award and two Emmy nominations during her tenure as an anchor and energy-news reporter with NBC News affiliate KFYR-TV. Her reporting was also used in an investigative segment by John Oliver on HBO’s Last Week Tonight, and she has served as a correspondent for Headline News. She earned a bachelor’s degree in broadcast journalism from Emerson College. She crossed paths with Young during her time at Western Mass News, when she emceed the Springfield Colleen Contest, for which Young is a long-time volunteer. Mannion also her singing skills during an American Idol audition in Boston and was successful for six rounds. Mannion has also achieved considerable success as a competitive Irish dancer, something she is still enthusiastic about today as a member of Springfield’s Claddagh School.

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Mercedes Maskalik, formerly the director of Marketing at CUE Inc., a membership and professional-development nonprofit organization, has been appointed assistant vice president for Marketing and Communication at Western New England University. In her new role, Maskalik will oversee the university’s Division of Marketing and External Affairs, whose mission and purpose is to broadly and creatively share the story of Western New England University regionally, nationally, and internationally. In her previous position as director of Marketing at CUE, Maskalik was responsible for the development, coordination, and management of all marketing and communications efforts to promote the CUE brand, the professional learning community, and the professional learning events. She received her master’s degree in organizational communications from Central Connecticut State University and a bachelor’s degree in English from Southern Connecticut State University. An active member of a number of international associations, Maskalik’s professional affiliations include the American Marketing Assoc., the Public Relations Society of America, and the European Assoc. of Communications Directors. She is the co-author of Social Marketing Environmental Issues, a theoretically grounded text on social-marketing strategies for influencing environmental behaviors.

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Bryan Czajkowski

Bryan Czajkowski

Market Mentors, a marketing, advertising, and public-relations agency, announced the addition of Bryan Czajkowski as director of Production and Technology. He brings more than 25 years of experience to the newly created position, in which he oversees the agency’s web, design, video, and production operations. Czajkowski most recently served as chief technology officer for Rebel Interactive Group in Southington, Conn. Through this and previous positions, he has gained extensive experience working with international and national organizations across diverse industries, from finance and insurance to automotive and aerospace. The opportunity to integrate his various professional skills and interests is something that drew Czajkowski to the Market Mentors position.

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Bulkley Richardson announced that Mike Sweet has joined the firm as a partner in the Business and Finance department. Sweet started his career at a Wall Street-based law firm and has been practicing in Springfield for the past 25 years. His practice focuses on representing businesses and the people that own and manage those businesses through all stages of their business cycle, as well as in their personal lives. “This is an exciting development for the firm and furthers our goals for continued growth and talent acquisition,” said Dan Finnegan, managing partner. “Mike has established longtime relationships with his clients and continues to achieve successful results for them. He has earned the reputation of a great lawyer, and we feel honored to have him on our team.”

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Vanessa Smith

Vanessa Smith

Vanessa Smith, senior vice president and chief legal officer for Baystate Health, has been appointed to the Holyoke Community College (HCC) board of trustees by Gov. Charlie Baker. The term will run until March 1, 2025. “I am passionate about education and its ability to empower, inspire, break down barriers, and create pathways to opportunity,” Smith said. “I am honored to begin my service as trustee during Holyoke Community College’s celebration of its 75th anniversary, and I look forward to helping shape its bright future.” Smith has worked for Baystate Health since 2016 as associate general counsel, vice president, chief general counsel, and now senior vice president and chief legal officer. Prior to that, she was a partner in the law firm Bulkley, Richardson and Gelinas, LLP in Springfield. She has also worked as an assistant attorney general in the New York Attorney General’s Office in Syracuse and as a court attorney for the New York State Court of Appeals. She holds a law degree from Syracuse University College of Law and a bachelor’s degree in French from Wells College.

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Bulkley Richardson partners Michael Burke and Mark Cress were named 2022 Lawyer of the Year in their respective practice areas by Best Lawyers in partnership with U.S. News Media Group. Burke was recognized for his work in personal-injury litigation, and Cress was recognized for his work in corporate law. Burke and Cress have been named by Best Lawyers since 2001 and 2003, respectively. Lawyer of the Year rankings are awarded to one lawyer per practice area in each region, making it a distinguished accolade. Honorees receive this award based on their extremely high overall peer feedback within specific practice areas and metropolitan regions.

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Michael Cardaropoli

Michael Cardaropoli

Attorney Michael Cardaropoli, a partner in the law firm Pellegrini, Seeley, Ryan and Blakesley, has been appointed to serve on the board of directors of Springfield Habitat for Humanity. “I’m proud of the opportunity to serve on the board of this incredible organization,” he said. “We have a rich history as a firm of charitable connections to the community. I had first-hand experience with the Habitat for Humanity team as we worked on the SGT Sullivan house, and I am so pleased to now be a part of their ongoing efforts.” Twelve staff members from Pellegrini Seeley, Ryan and Blakesley donated a total of nearly 100 man hours to kick off the Gunnery Sgt. Thomas J. Sullivan project on the first build day in 2018. The firm also contributed $2,500 to the effort. “As a firm, we are committed each day to help make the lives better for the residents of Springfield,” Cardaropoli said.

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Bacon Wilson announced that eight of the firm’s attorneys have been named to Best Lawyers in America 2022. Kenneth Albano, the firm’s managing partner, was recognized in Best Lawyers for business organizations, including LLCs and partnerships; Michael Katz for bankruptcy and reorganization; Stephen Krevalin for family law; Hyman Darling for elder law; Gary Breton for banking/finance law and business organizations; Gina Barry for elder law; Mark Tanner for real-estate litigation; and Peter MacConnell for real-estate law. In addition, MacConnell was named 2022 Lawyer of the Year for real-estate law in Springfield, a designation presented to a single outstanding lawyer in each practice area for each region. Bacon Wilson, P.C. is one of the largest Pioneer Valley firms, with 43 attorneys and approximately 80 paralegals, administrative assistants, and support staff. The firm has five locations, in Springfield, Amherst, Hadley, Northampton, and Westfield. First published in 1983, Best Lawyers is regarded as one of the definitive guides to legal excellence. There is no opportunity to pay for a listing; rather, lists are based entirely on peer review.

Business Management Sections

Getting to Know You

Ross Giombetti

Ross Giombetti, president of Giombetti Associates

Thirty years ago, Rick Giombetti developed a concept, called Performance Dynamics, that links personality with business productivity and potential. His Hampden-based company, Giombetti Associates, has grown significantly since then, helping hundreds of companies succeed by understanding personalities and building better leaders. His son, Ross, recently took the reins of the firm, but doesn’t expect much to change — least of all the passion he and his father share for making a difference in clients’ lives.

It’s not always easy, Ross Giombetti says, to be a client of his business-consulting firm, Giombetti Associates.

“We want to build the relationship and build the trust so clients know we care about the demands of their business, then deliver feedback that is true, real, and honest — tell them what they need to hear, not what they want to hear. And sometimes it stings,” said Giombetti, who recently succeeded his father, Rick — who co-founded the Hampden-based firm 30 years ago — in the president’s chair.

“I’ve certainly been called ‘direct’ before,” Ross went on, “but you’ll also find we back that up with support and compassion, so when we have to deliver a message you’re not going to like, you walk away trusting it, and knowing it’s what you needed to hear to make you and your organization better.”

That message varies wildly from client to client, as it always has; Giombetti Associates deals in leadership development and training, team-building, talent acquisition and recruitment, pre-employment assessment, and strategic executive coaching, among other roles.

“But the foundation of it all is building high-performance, world-class companies through people,” he explained — an idea he would return to several times during his talk with BusinessWest.

“There’s one constant in every business, regardless of size or industry — people, who have character traits that drive their behavior, and can cause issues and conflict,” he explained. “Our clients come to us to help them solve challenges related to personality and leadership. It could be they have a team that doesn’t get along really well or isn’t maximizing their potential or their results. There could be a talent gap in the organization that they want us to help solve, or it could be them wanting us to protect their business from making bad hiring decisions.”

The heart of Giombetti Associates is a concept called Performance Dynamics — a means of assessing personality and understanding how it affects behavior in the workplace — created in 1986 by Ross’s father, Rick, and his business partner, Paul Alves. At the time, the pair — former human-resources professionals who had struck out on their own — had virtually no money, and even scraping up enough to fly to Washington to visit the U.S. Patent and Trademark Office was a challenge.

But their idea paid off, and today, the company boasts hundreds of business clients worldwide — from mom-and-pop operations to Fortune 500 companies — helping them make hiring decisions, train executives, build leadership skills, handle office conflict, and perform a host of other interpersonal tasks.

Simply put, Performance Dynamics explores personality and applies it to leadership in business. Before quitting his job to become a consultant 30 years ago, Rick Giombetti used his human-resources experience and psychology education to develop personality-assessment exercises that companies could use to understand and manage their hiring and personnel issues. These assessment tools measure factors ranging from personality traits and mental maturity to overall understanding of leadership and how people cope with conflict.

“They’re validated and defined by major psychological think tanks,” Ross said. “We put them together in a trademarked process. My father and Paul Alves, they were well beyond their time, extremely progressive as it related to personality and leadership. That’s how it all started — with a dream and a philosophy.”

With clients boasting anywhere from five employees to 100,000, in industries ranging from landscape design to advanced manufacturing; from medical facilities to banking and insurance, the one common denominator is people, he went on. “That’s one reason why we work in all those different industries. You can change the function, change the geography, but people exist in every single one of them.”

Let’s Talk

When a company hires Giombetti, it should be ready to talk.

“Our work is a combination of things and involves a lot of fact finding, a lot of exploration, a lot of open-ended conversations in an attempt to get to know a person, a team, an organization, or an entire culture. That’s where we start,” he said.

That said, “we don’t take on new business without knowing what we’re walking into. They have to believe philosophically same things we believe. If they don’t, we’re not afraid to walk away from business. We’re not afraid to fire a customer.

“Once we know what we’re looking at,” he explained, “to really help develop an individual, a team, or a culture, we have a series of personality instruments we use that go really deep, identify the ‘why’ behind the ‘what.’ It’s not hypothetical, not conceptual; it’s concrete and real.”

A few of the team members

A few of the team members at Giombetti Associates, from left: Miklos Ats, Ross Giombetti, and Amanda Collins.

As one example, he cited a client in the Midwest founded on the core belief of purpose-driven products. “They don’t really care as much about the money they make or the success they have; they want their employees to wake up with purpose. So they’re founded on the right philosophy.”

However, Giombetti went on, the company’s leader was simply too nice and struggled with making difficult decisions, and that held his organization back.

“I’d like to think that, after working more than five years with them, his own leadership and the culture as a whole have gotten much stronger and better,” he said. “They now blend family and balance of life with accountability.”

After all, he continued, bosses can care deeply about their employees’ family time, work-life balance, and having fun at work, but at the end of the day, there has to be accountability and a focus on growing the business. Now, he said, “their organization is an example of an organization we would all want to work for.”

Another client — a local firm, Notch Mechanical Constructors in Chicopee — had a much different issue. It’s a company run by five siblings who balance their input well. “They maintain boundaries and keep each other accountable and grounded, and they make good business decisions,” Giombetti said. But they struggled with finding a strong financial leader.

“We have close to a 20-year relationship with this family, and we wanted to make sure they hire the right person. We went through a lot of due diligence, and it took us longer than we or they would like, but the story has a happy ending. We found somebody who is a great cultural fit — the same philosophy, grounded, humble, but tough and smart. They’re pretty happy with the decision we made. Sometimes making the right decision takes longer.”

In both cases — a company leader who had to change his way of thinking, and bringing in the right person from the outside for a key role — it all came down to the importance of people, he stressed.

“Great organizations believe that building a strong team with great people is largely what makes you successful. You can have a great product, you can have great service, you can have a great business model, but without the people, you won’t capitalize on your opportunities. You’ll have nothing.”

Smart Growth

Giombetti currently employs six people and is actively looking for a couple more to meet the needs of an expanding client base nationwide.

“But we’re careful about the business we take on,” he said. “We don’t take on business just for the sake of growing. That philosophy will never change as long as I’m tied to the organization. I learned that from my father, that bigger is not always better; better is better. I want to do it the right way, to continue to treat our clients like their business was ours, and I don’t want to lose touch with the close relationships we have with most of them. So we’re really careful about how we run our business.”

In part, that means running the business like that client in the Midwest who prioritizes his workers’ lives away from the office, saying he wants to do the same for team members like Miklos Ats, senior associate; Amanda Collins, office manager (who’s being groomed for a larger, human-resources generalist role), and Monica Childers, who doesn’t have a title beyond ‘protector’ and ‘boss of all of us,’ Giombetti joked.

“When I’m not working, I’d rather be spending time with my wife and three kids and a million hobbies,” he said. “I’d rather see Mik spend time with his lovely wife and go eat at more great restaurants. I’d like to see Amanda spend more time honing her trivia skills, and see Monica spend more time with her awesome husband, who recently learned how to make sushi, and their fantastic two boys. We believe in ‘work hard, play hard.’”

At the same time, he wants the firm to continue giving back to the community, through its efforts with Habitat for Humanity and other local organizations. Meanwhile, Giombetti coaches youth sports and launched a mentorship program at Minnechaug Regional High School in 2012 — efforts that, along with his business success, contributed to his selection to BusinessWest’s 40 Under Forty class of 2016.

“We’re passionate about developing young people,” he said. “Most students don’t know who they are or what they want to do, but if we can help them better understand who they are, they’ll have a lot less stress and anxiety in their young life and career.”

These efforts are just one more way Giombetti is committed to the Western Mass. region. “The Pioneer Valley will always be our home. I don’t have visions about moving our office into a big city to be closer to bigger business and more opportunities. I’m happy being where we’re at, doing what we do, supporting awesome clients and individuals.

“Philosophically, we treat our clients’ businesses like our own, and we’re going to protect that,” he went on. “Our clients trust us to know their people, know their culture, know their business, and protect it like it was our own.”

As for Ross’ father, Rick Giombetti may have relinquished his president’s title this year, but he remains active in some project work as a strategic advisor, which Ross appreciates. “His legacy will live on forever here. He’s a fantastic leader.”

One who has long been committed to building up the leadership potential of others, a passion he certainly passed along to his son.

“It sounds cliché, but I wake up every morning truly being motivated to inspire people and make a difference,” Ross said. “When students are coming out of college, when they’re asked the question, ‘what do you want to do?’ a majority say, ‘make a difference,’ but they don’t know what that means — and don’t know how.

“That is the passion I live every day,” he went on. “When I see somebody grow, develop, and become a better person, become a better husband or wife, become a better teammate or leader, that keeps me coming back for more.”

Joseph Bednar can be reached at [email protected]

40 Under 40 The Class of 2013
Credit Analyst, PeoplesBank, age 28

Hua-XiaoleiXiaolei Hua deals with two kinds of green on the job, and has found success with both.
Hua joined PeoplesBank right after graduating from UMass Amherst in 2006 and joined the Commercial Lending department in 2010. “I’ve really found my niche there,” he said. “I love it — every day is a new challenge; every loan is different.”
But money isn’t the only type of green he handles. In 2008, Hua founded the bank’s Environmental Committee, which seeks to instill environmentally friendly, sustainable practices into all areas of company operations, from internal recycling programs and an annual environmental fair to a carpool program and support of local farms through a weekly farmers market at the bank.
He’s also been involved in PeoplesBank’s efforts to provide capital to new-energy initiatives, including working with commercial lenders to analyze a $6.5 million deal to finance a local solar project.
“The renewable-energy field is extremely energizing. Most people don’t really understand it, and it’s just kind of taking off,” he said, crediting bank President Doug Bowen and the senior leadership team with supporting a culture of sustainability.
PeoplesBank is no stranger to 40 Under Forty, with two employees in the Class of 2013 joining several past alumni. In fact, Hua was nominated by no fewer than three former winners, including his wife, Kristen Pueschel Hua — whom he met through his work on the Environmental Committee — making the Huas the latest in a growing crop of spousal teams to accept the honor.
“While Xiaolei has been successful with his career path at PeoplesBank,” his wife wrote, “he has also been extremely dedicated to helping support new initiatives at the bank that have gone on to benefit not only the organization and our employees, but also our communities.”
Speaking of communities, Hua is active in civic life, notably as a board member and volunteer with Habitat for Humanity.
“I’ve always felt that Habitat’s mission is extremely important, to help build affordable housing for low-income families. I think what really struck me when I was first introduced to Habitat was its philosophy of giving families a hand up, not a handout. That’s something I really believe in,” he said. “And when these families succeed, the communities they live in also succeed.”

— Joseph Bednar

Departments

Affiliated Chambers of Commerce of Greater Springfield
(413) 787-1555 www.myonlinechamber.com

Oct. 2: Hampden/Wilbraham Golf Classic, hosted by the Country Club of Wilbraham. Registration at 10 a.m., lunch at 11 a.m., shotgun start at 12:00 noon. Tickets: $110 for golf entry, $440 for a golf foursome. Sponsorships available.

Oct. 7:  ACCGS Breakfast, hosted by the Springfield Marriott, 7:15 to 9 a.m. Tickets: $20 for members, $30 for non-members.

Oct. 14: ACCGS After 5 Table Top Exhibit, hosted by the MassMutual Center in Springfield, 5 to 7 p.m. Tickets: $125 for members, $175 for non-members.

Oct. 15: West of the River Legislative Breakfast, hosted by Chez Josef in Agawam, 7:15 to 9 a.m. Guest speaker is Dolores Mitchell, executive director of the Group Insurance Commission. Tickets: $20 for members, $30 for non-members.

Oct. 23: Super 60, hosted by Chez Josef in Agawam, 11:30 a.m. to 1:30 p.m. Tickets: $45 for members, $65 for non-members.

Oct. 27: West of the River Chamber of Commerce Board Meeting, hosted by Captain Charles Leonard House, 7:30 to 9 a.m.

Oct. 28:  Executive Power Networking, hosted by TD Banknorth Conference Center,7:30 to 9 a.m. Tickets: $20 for members, $30 for non-members.

Young Professional Society of Greater Springfield
www.springfieldyps.com   

Oct. 4: Hike for Habitat, Mt. Tom, Holyoke, 10 a.m. Join the YPS team for the annual Hike for Habitat to benefit Greater Springfield Habitat for Humanity. The hike features two courses: a leisurely, 90-minute hike, or a more difficult, three-hour route to the summit. To register, hikers must raise a minimum of $25 per person, due on the day of the hike. To join the YPS team, contact Maureen Picknally at [email protected]  or Nicole Williamson at (413) 739-5503 or [email protected].

Oct. 15: Third Thursday, hosted by Hofbrauhaus restaurant in West Springfield.

Amherst Area Chamber of Commerce
www.amherstarea.com

Visit the chamber online to learn more about upcoming events.

Chicopee Chamber of Commerce
(413) 594-2101 www.chicopeechamber.org

Oct. 1: BusinessWest Speed Sales, hosted by the Bartley Center at Holyoke Community College, 4:30 to 7 p.m. Program Sponsors include the Log Cabin Banquet & Meeting House, Meyers Brothers Kalicka, P.C., Kittredge Center, HCC, Marcotte Ford, and First American Insurance Agency Inc. Cost: $350 for members, $450 for non-members.

Oct. 7: CheckPoint ’09, hosted by Castle of Knights, 1599 Memorial Dr., Chicopee, 12 noon to 2 p.m. Keynote speaker is  Robert A. DeLeo, speaker of the state House of Representatives. Sponsors include Our Dentist, Future Works, Westmass Area Development Corp., and Health New England. Tickets: $30 for members, $35 for non-members; tables of 8: $200 for members, $240 for non-members.

Oct. 27: 12th Annual Table Top Meeting, hosted by Castle of Knights, 1599 Memorial Dr., Chicopee, 4:30 to 7 p.m. Presented by South Hadley/Granby, Chicopee, Greater Holyoke, and Greater Westfield chambers of commerce. Exhibitor tables cost $90; reserve online at www.chicopeechamber.org or call (413) 594-2101. Admission; $5 for members, $10 non-members

Franklin County Chamber of Commerce (413) 773-5463
www.franklincc.org

Visit the chamber online to learn more about upcoming events.

Greater Easthampton Chamber Of Commerce (413) 527-9414
www.easthamptonchamber.org

Oct. 14: Networking by Night Business Card Exchange , hosted by Nini’s Ristorante, 124 Cottage St., Easthampton, 5 to 7 p.m. Sponsored by Greater Easthampton Jr. Miss Program. Event will include door prizes, hors d’ouevres, and a cash bar. Tickets: $5 for members, $15 for non-members.

Greater Holyoke Chamber of Commerce  (413) 534-3376
www.holycham.com

Oct. 1: BusinessWest Speed Sales Business Event, hosted by the Bartley Center at Holyoke Community College, 4:30 to 7 p.m. Sponsored by BusinessWest, First American Insurance Agency Inc., Holyoke Community College, Meyers Brothers Kalicka, P.C., Log Cabin and Delaney House, and Marcotte Ford.

Oct. 14: Fall Salute Breakfast, hosted by the Delaney House, Country Club Road, Holyoke, 7:45 a.m. Sponsored by Holyoke Medical Center. Tickets are $18. Tables reserved for parties of eight.

Oct. 21: Chamber After Hours, hosted by Holiday Inn, 245 Whiting Farms Road, Holyoke, 5 to 7 p.m. Sponsored by Yellowbook. Admission: $5 for members, $10 for non-members. 

Greater Northampton Chamber of Commerce (413) 584-1900
www.explorenorthampton.com  

Oct. 7: Arrive@5 Open House at the Chamber, 5 to 7 p.m. Sponsored by Crocker Communications Inc., Innovative Business Systems Inc., and Pioneer Training. Cost: $10 for members, $15 for guests.

Oct. 8: Northampton Area Young Professionals Party with a Purpose, hosted by dani. fine photography in the Eastworks building in Easthampton, 5 to 8 p.m. Cost: free for members, $5 for guests.

Oct. 16: Chamber Information Session, Greater Northampton Chamber of Commerce, 12 noon to 1 p.m. Considering membership? Come to an information session.

Northampton Area Young Professionals
www.thenayp.com

Oct. 8: October’s Party with a Purpose, hosted by dani. fine photography in the Eastworks building in Easthampton.

Quaboag Hills Chamber of Commerce (413) 283-2418
www.qvcc.biz

Visit the chamber online to learn more about upcoming events.

South Hadley/Granby Chamber of Commerce (413) 532-6451
www.shchamber.com

Oct. 20: Beyond Business, hosted and sponsored by Olde Hadleigh House & Patio, 5 to 7 p.m. No guest speaker. Cost: $5 members, $10 for general public, who are welcome. RSVP at (413) 532 6451 by Oct. 16.

Oct. 27: 12th Annual Table Top Meeting, hosted by Castle of Knights, 1599 Memorial Dr., Chicopee, 4:30 to 7 p.m. Presented by South Hadley/Granby, Chicopee, Greater Holyoke, and Greater Westfield chambers of commerce. Cost: $5. To reserve a table, call (413) 532-6451. 

Three Rivers Chamber of Commerce  (413) 283-6425
www.threeriverschamber.org

Visit the chamber online to learn more about upcoming events.

Greater Westfield Chamber of Commerce (413) 568-1618
www.westfieldbiz.org

Oct. 9: Greater Westfield Chamber of Commerce Annual Fall Breakfast, hosted by the 104th Fighter Wing, Dining Hall, 175 Falcon Dr., Westfield. Guest speaker will be  Rick Forgay, president of the Rich Forgay Leadership Institute. Sponsors include Noble Health Systems, Westfield Gas & Electric, NewAlliance Bank, FieldEddy Insurance, and the Carson Center for Human Services Inc. Cost:  $20 for members, $25 for non-members. For reservations, call (413) 568-1618, e-mail [email protected] , or register at www.westfieldbiz.org . The deadline for reservations is Oct. 5.

Oct. 21: Greater Westfield Chamber of Commerce WestNet After Hours Networking, hosted by East Mountain Country Club, 1458 East Mountain Road, Westfield, sponsored by Sovereign Bank. Cost: $10 for members, $15 for non-members. For reservations, call (413) 568-1618, e-mail [email protected] , or register at www.westfieldbiz.org .

Oct. 27: 12th Annual Table Top Meeting, hosted by Castle of Knights, 1599 Memorial Dr., Chicopee, 4:30 to 7 p.m. Presented by South Hadley/Granby, Chicopee, Greater Holyoke, and Greater Westfield chambers of commerce. Display tables cost $90 for members. For reservations, call (413) 568-1618, e-mail [email protected] , or register at www.westfieldbiz.org.

Daily News

SPRINGFIELD — The Basketball Hall of Fame and the Rotary Club of Springfield have announced their honorees for the fifth annual Basketball Hall of Fame/Springfield Rotary “Service Above Self” Luncheon on Dec. 5 at noon on the Hall of Fame’s Center Court. This year’s honorees — who live out the Rotary motto “service above self” — are local residents York Mayo and Bob Perry, and national honoree Bob Delaney.

Mayo is a long-time community volunteer and has served as chairperson of a $1 million capital campaign for ReStore Home Improvement. He is CEO and president of the Roger L. Putnam Technical Fund. He has served on the advisory board of ROCA and is co-founder of the Millbrook Scholars Program. He is the co-founder of the Springfield Unity Festival, which was held the week of Oct. 12. He currently mentors five people. In addition, he serves on several boards and committees regionally and nationally.

Mayo has been the recipient of several prestigious service awards, including an honorary degree from Springfield Technical Community College, the 2010 William Pynchon Award, the 2010 United Way Spirit of Caring Award, the Western New England University Presidential Medallion, and the National Conference for Community and Justice Human Relations Award. He is active in the Christ the King Lutheran Church congregation in Wilbraham.

Mayo graduated from Hobart College in Geneva, N.Y. in 1963 with a bachelor’s degree in economics. After six years with Mobil Oil and Carborundum Abrasives, he joined American Saw and Manufacturing Co. as a Lenox sales representative in Baltimore, Md. Over the course of his 30-year career with American Saw, he served in many capacities, including sales representative, sales manager, vice president of International Sales, and senior vice president of Sales and Marketing.

Perry has always been involved in the community. A few of the organizations he has been involved with include the Exchange Club, the Greater Springfield YMCA, the Western Mass. Lacrosse Officials Assoc., the Roger L. Putnam Technical Fund, the Children’s Chorus of Springfield, and Ronald McDonald House, as well as being a platelet donor at the American Red Cross.

His greatest passion has been Greater Springfield Habitat for Humanity. Recruited by Mayo in 2000, Perry became committed to the organization. He is currently the board president, a position he has held for 10 of the 14 years he has been involved. He and his wife celebrated their 35th anniversary with a groundbreaking of the local Habitat’s 35th house, for which they were the major sponsors.

In 2011, he co-founded, with Mayo and Dr. Mark Jackson, the Millbrook Scholars program, which provides housing, tutoring, and life-skills mentoring to graduating seniors from Springfield area high schools. Perry was named a 2011 Hometown Hero by Reminder Publications and a 2011 Difference Maker by BusinessWest magazine, and earned the William Pynchon Medal from the Ad Club of Western Mass. in 2012.

Perry is a 1973 graduate of Northeastern University with a bachelor’s degree in business administration. He started his career in public accounting with Grant Thornton in Boston, where he became a CPA in 1976. He later worked for Greenberg, Rosenblatt, Kull and Bitsoli, where he became partner of the Springfield office in 1987 after five years with the company. He had his own consulting practice from 1991 to 1995, providing business-planning services to closely held companies. In 1995, Perry joined Meyers Brothers and became partner in 1998. He retired as an active partner of the firm in 2008, but continues to provide technical and consulting services to the firm on a part-time basis.

National honoree Delaney is a dedicated and hard-working NBA referee and crew chief, consultant, public speaker, and founder of two basketball-officiating academies. He has a background in law enforcement and worked with the New Jersey State Police. In a joint operation between the New Jersey State Police and FBI, his years of undercover work and testimony led directly to the conviction of more than 30 Mafia criminals.

Tickets to the luncheon are $50. For more information on sponsorships or to purchase tickets to the luncheon, contact Jason Fiddler, director of Museum Sales, at (413) 231-5540 or [email protected].

Daily News

SPRINGFIELD — The Basketball Hall of Fame and the Rotary Club of Springfield have announced their honorees for the fifth annual Basketball Hall of Fame/Springfield Rotary “Service Above Self” Luncheon on Dec. 5 at noon on the Hall of Fame’s Center Court. This year’s honorees — who live out the Rotary motto “service above self” — are local residents York Mayo and Bob Perry, and national honoree Bob Delaney.

Mayo is a long-time community volunteer and has served as chairperson of a $1 million capital campaign for ReStore Home Improvement. He is CEO and president of the Roger L. Putnam Technical Fund. He has served on the advisory board of ROCA and is co-founder of the Millbrook Scholars Program. He is the co-founder of the Springfield Unity Festival, which was held the week of Oct. 12. He currently mentors five people. In addition, he serves on several boards and committees regionally and nationally.

Mayo has been the recipient of several prestigious service awards, including an honorary degree from Springfield Technical Community College, the 2010 William Pynchon Award, the 2010 United Way Spirit of Caring Award, the Western New England University Presidential Medallion, and the National Conference for Community and Justice Human Relations Award. He is active in the Christ the King Lutheran Church congregation in Wilbraham.



Mayo graduated from Hobart College in Geneva, N.Y. in 1963 with a bachelor’s degree in economics. After six years with Mobil Oil and Carborundum Abrasives, he joined American Saw and Manufacturing Co. as a Lenox sales representative in Baltimore, Md. Over the course of his 30-year career with American Saw, he served in many capacities, including sales representative, sales manager, vice president of International Sales, and senior vice president of Sales and Marketing.

Perry has always been involved in the community. A few of the organizations he has been involved with include the Exchange Club, the Greater Springfield YMCA, the Western Mass. Lacrosse Officials Assoc., the Roger L. Putnam Technical Fund, the Children’s Chorus of Springfield, and Ronald McDonald House, as well as being a platelet donor at the American Red Cross. His greatest passion has been Greater Springfield Habitat for Humanity. Recruited by Mayo in 2000, Perry became committed to the organization. He is currently the board president, a position he has held for 10 of the 14 years he has been involved. He and his wife celebrated their 35th anniversary with a groundbreaking of the local Habitat’s 35th house, for which they were the major sponsors.

In 2011, he co-founded, with Mayo and Dr. Mark Jackson, the Millbrook Scholars program, which provides housing, tutoring, and life-skills mentoring to graduating seniors from Springfield area high schools.
 Perry was named a 2011 Hometown Hero by Reminder Publications and a 2011 Difference Maker by BusinessWest magazine, and earned the William Pynchon Medal from the Ad Club of Western Mass. in 2012.


Perry is a 1973 graduate of Northeastern University with a bachelor’s degree in business administration. He started his career in public accounting with Grant Thornton in Boston, where he became a CPA in 1976. He later worked for Greenberg, Rosenblatt, Kull and Bitsoli, where he became partner of the Springfield office in 1987 after five years with the company. He had his own consulting practice from 1991 to 1995, providing business-planning services to closely held companies. In 1995, Perry joined Meyers Brothers and became partner in 1998. He retired as an active partner of the firm in 2008, but continues to provide technical and consulting services to the firm on a part-time basis.

National honoree Delaney is a dedicated and hard-working NBA referee and crew chief, consultant, public speaker, and founder of two basketball-officiating academies. He has a background in law enforcement and worked with the New Jersey State Police. In a joint operation between the New Jersey State Police and FBI, his years of undercover work and testimony led directly to the conviction of more than 30 Mafia criminals.

Tickets to the luncheon are $50. For more information on sponsorships or to purchase tickets to the luncheon, contact Jason Fiddler, director of Museum Sales, at (413) 231-5540 or [email protected].

Departments People on the Move

Baystate Health recently announced changes and consolidations in leadership positions in its Eastern Region:
• Effective Jan. 29, Michael Moran will become the interim president and chief administrative officer for the Baystate Health Eastern Region. Moran has been at Baystate Health for 14 years and currently serves as the organization’s Vice President for Clinical, Facilities and Guest Services. Moran’s new role combines the responsibilities of two current positions in the region, the president and the chief operating officer;
• The region’s current president, Dr. Charles Cavagnaro III, will depart Baystate Health to pursue other opportunities. Before joining Baystate Health, Cavagnaro served as president and CEO of Wing Memorial Hospital and Medical Centers for 15 years;
• The region’s current chief operating officer, Dr. M. Shafeeq Ahmed, will return to practicing medicine full-time at Baystate Health. Ahmed has been a physician-leader at Baystate Health since 2003;
• Dr. David McGuire will become the region’s chief medical officer.
“Our goal, in considering these changes, is to ensure that our Eastern Region can successfully deliver care that matters to the community in a responsible and sustainable way,” said Nancy Shendell-Falik, Senior Vice President of Hospital Operations for Baystate Health. “To survive and thrive in the contemporary world of healthcare, we continue to make changes that ensure long-term stabilization, system integration, and a consistent model for delivering quality, safety, patient experience, and value.”
Added Dr. Mark Keroack, president and CEO of Baystate Health, “Drs. Cavagnaro and Ahmed have made major contributions to the integration of Wing into Baystate Health and to our organization as a whole. We thank them for their leadership, and we wish them the very best.” Three other management positions in the region are being eliminated and their work consolidated into other positions. At Baystate Health, Moran has been responsible for a broad spectrum of services including cancer, behavioral health, neurosciences and rehabilitation, food and nutrition, facilities, and more. Moran is known for building high-performing teams, fostering engagement, and serving as executive leader for Baystate Medical Center’s complex heart and vascular and emergency-room expansion projects. He led the building of the orthopedic surgery and cancer centers in Springfield and the surgical center under construction at Baystate Franklin Medical Center. He has co-led the health system’s largest and most complex Lean project, which saved more than $5 million and improved patient flow at Baystate Medical Center.

•••••

PeoplesBank has announced the promotions and appointments of four associates:

Brian Canina

Brian Canina

• Brian Canina has been promoted to senior vice president, chief financial officer, and treasurer. He possesses more than 16 years of financial experience and first joined PeoplesBank in 2009. He holds a bachelor’s degree in accounting from Bryant College and is a certified public accountant. He is also a graduate of the ABA Stonier Graduate School of Banking and is a recipient of the Wharton Leadership Certificate. Canina is president of the Finance and Accounting Society of New England and an officer of the Financial Managers Society, Boston Chapter. He serves on the boards of directors for the Greater Holyoke Chamber of Commerce and the Children’s Study Home;

Stacy Sutton

Stacy Sutton

• Stacy Sutton has been promoted to senior vice president, retail administration. Boasting more than two decades of banking experience, she joined the bank in 1992 and previously served as first vice president, retail administration. She holds an associate degree in accounting from Springfield Technical Community College and is a graduate of the Massachusetts Bankers Assoc. School for Financial Studies. She serves on the board of directors for Springfield Partners;

Joseph Zazzaro

Joseph Zazzaro

• Joseph Zazzaro has been promoted to senior vice president and chief information officer. He possesses more than three decades of information technology experience with a focus in financial services. He joined the bank in 2006 and previously served as first vice president, information technology. He holds a bachelor’s degree in information systems from the University of Phoenix and an associate degree in management information systems from Holyoke Community College. He also is a graduate of the New England School of Financial Studies. Zazzaro was a 14-year member of the Greater Westfield Boys and Girls Club board of directors and continues to volunteer to provide technical support for the club. He has also volunteered his technical and leadership skills at other local organizations, such as the Greater Springfield Habitat for Humanity, the United Way, the Red Cross, and the Chicopee Boys and Girls Club; and

Russell Fontaine

Russell Fontaine

• Russell Fontaine has been promoted to first vice president, retail sales. Boasting more than a decade of financial experience, he first joined the bank in 2009 and previously served as vice president, sales and service manager. He holds a bachelor’s degree in business management from Westfield State University and a certificate from the Wharton School of Business Leadership at the ABA Stonier Graduate School of Banking. He serves on the board of the Greater Springfield Habitat for Humanity.

•••••

 

John Dowd Jr

John Dowd Jr

The Dowd Insurance Agencies announced that John Dowd Jr., president and CEO of the Dowd Insurance Agencies, was selected to serve on the board of directors for the Massachusetts Assoc. of Insurance Agents (MAIA). Membership in the MAIA is open to independent, licensed insurance agencies doing business as individuals, partnerships, corporations, or other forms of business organizations in Massachusetts. With 1,300 agency members, MAIA is one of the largest state and regional associations of independent insurance agents in the country. The new board of directors began their term on Jan. 1. The board as a whole establishes positions on various industry issues and advocates for the agency community before government bodies. Individual members of the board of directors are the official representatives of the MAIA members in their geographical areas. “The Massachusetts Association of Insurance Agents has a long track record for consistent support for the insurance-agency community,” Dowd said. “I am very pleased to serve among this group of dedicated insurance professionals.” A 1980 graduate of St. Michael’s College, Dowd is an accredited advisor in insurance (AAI) and a licensed insurance advisor (LIA). He began his career as an underwriter for the Fireman’s Fund Insurance Co. and joined Dowd Insurance Agency in 1982.

•••••

 

L. Alexandra Hogan

L. Alexandra Hogan

Local law firm, Shatz, Schwartz and Fentin, P.C. announced that attorney L. Alexandra Hogan was selected to serve on the emerging insolvency professionals subcommittee of the American Bankruptcy Institute. “Alex has quickly become a rising star in our bankruptcy department. She is dedicated and is already helping other professionals establish themselves in the insolvency field,” said attorney Steve Weiss, supervisor of the firm’s bankruptcy division. As a new member of the emerging insolvency professionals subcommittee, Hogan will help bankruptcy professionals find different avenues to network and develop as experts. The mission of this new subcommittee is to create a forum for developing leaders to exchange ideas to better aid clients and further cultivate the insolvency field. Hogan graduated in 2008 with cum laude honors from Western New England University School of Law, where she was also appointed assistant editor and became a published author of the Western New England Law Review. She graduated from Bay Path University with summa cum laude honors in 1996. She has been selected by Super Lawyers to the Rising Stars list and as a Top Women Attorney (2011-15). Hogan concentrates her practice primarily in business, litigation, and bankruptcy law. She has an extensive bankruptcy practice that includes both debtor and creditor representation in individual and business cases, including Chapter 7 and Chapter 11. Additionally, she acts as counsel to Chapter 7 trustee Steven Weiss in bankruptcy litigation advanced in adversary proceedings. “I am honored to be a member of this new committee,” Hogan said. “It is very important for developing professionals to find ways to network with insolvency experts and to discuss emerging trends in the bankruptcy field.”

•••••

Richard Venne, president and CEO of Community Enterprises Inc., announced the election of new officers to one-year terms at the recent board of directors meeting. Elected to officer positions for one-year terms are William Donohue, Chair, Children and Family Law, Springfield; Donald Miner, Vice Chair, Loomis Communities, South Hadley; Joanne Carlisle, Clerk/Secretary, Stop & Shop Inc., Springfield; and Brittney Kelleher, Treasurer, Westfield Bank, Springfield. Deborah Omasta-Mokrzecki, Amherst College, was elected as a new member for a three-year term. Existing members elected to additional three-year terms include Donohue; Carlisle; Miner; Mary Beth Davidson, Travelers, Hartford, Conn.; Kate LaMay-Miller, Multi-Media Impact, Hadley; and Albert Lognin, HARC, Hartford, Conn. Community Enterprises is a human-service organization that provides employment, education, housing supports, and day supports for people with disabilities. It is headquartered in Northampton and maintains 27 service locations throughout the U.S.

•••••

Lou Mayo has been installed as president of the 1,700-member Realtor Assoc. of Pioneer Valley. Mayo, a Realtor since 1997, is the office manager with Real Living Realty Professionals, LLC in Wilbraham. As president, he will oversee the association’s activities and operations, including meetings of the board of directors, and act as a liaison to the association’s various committees. He is the official spokesperson of the association on issues related to the real-estate industry and the regional housing market. The other 2016 officers are Richard Sawicki Jr., president-elect; Edward Alford, treasurer; Susan Drumm, secretary; and Dawn Henry, immediate past president. Directors include Elias Acuna, Kelly Bowman, Shawn Bowman, Suzi Buzzee, Janise Fitzpatrick, Raymond Hoess-Brooks, Susan Rheaume, and Russell Sabadosa.

Class of 2016 Difference Makers

This Inspirational Leader Isn’t in the Community; She’s of the Community

Carol Leary

Carol Leary, President of Bay Path University
Leah Martin Photography

Carol Leary says the executive search firms, the headhunters, don’t call very often any more. In fact, she can’t remember the last time one of them did.

She still gets e-mails gauging her interest in various positions, but they’re almost always of that variety that goes out to hundreds, if not thousands, of people. “Are you interested in, or would you care to nominate someone for, the job of president of ‘fill-in-blank college’” is how they usually start.

But not so long ago, Leary, who took the helm at Bay Path University in Longmeadow in late 1994, was getting calls all the time, most of them related to attractive opportunities within the broad realm of higher education. She declined to get into specifics, but said one of them was “very, very flattering.”

Still, it met with the same response as all the others — no response.

When asked why, Leary offered an answer that went on for some time. Paraphrasing that response, she said she was in a job — and in a community — that she was very committed to. And she had, and still has, no intention of leaving either one.

“Noel and I are not dazzled by big or prestigious; we’re dazzled by mission, vision, and making an impact,” said Leary, referring to her husband of 43 years. “We really love this community. We think you can make an impact here; you can make a difference.”
And the evidence that she has done just that is everywhere.

It is in every corner of the Longmeadow campus, starting with the brick sign at the front gate, which declares that this nearly 120-year-old institution, once known as a junior college, is now a university.

Carol Leary is where she always is

Carol Leary is where she always is — the middle of things — after a recent Bay Path commencement exercise.

It also exists in the many other communities where Bay Path now has a presence, including Springfield, where the school located its American Women’s College Online in a downtown office tower in 2013, and East Longmeadow, where it opened the $13.7 million Phillip H. Ryan Health Science Center a year ago.

It’s also on the recently unveiled plaque at the D’Amour Museum of Fine Arts at the Quadrangle, the one that reads ‘The Carol and Noel Leary Gallery of Impressionist Art’ in recognition of their $300,000 contribution to that institution, which Noel has served as a board member for many years.

And, in a way, it’s in virtually every business and nonprofit in the region — or, to be more specific, any organization that has sent employees to the Women’s Professional Development Conference, which Leary initiated amid considerable skepticism (even at Bay Path) soon after her arrival.

When the conference was first conceptualized, organizers were hoping to draw 400 people; 800 turned out that first year. Today, the event attracts more than 2,000 attendees annually, and over the years it has welcomed keynoters ranging from Margaret Thatcher to Barbara Walters to Maya Angelou.

But Leary is best known for the turnaround story she is very much still writing at Bay Path, a school that was struggling and suffering from declining enrollment when she arrived.

Over the past two decades, she has led efforts that have taken that enrollment from just under 500 to more than 3,000 when all campuses and all programs, including online offerings, are considered. When she arrived, the school offered 14 associate degrees and three baccalaureate degrees; now, it offers 62 baccalaureate degrees and 20 graduate and post-graduate degrees.

In 2015, for the second year in row, the Chronicle of Higher Education included Bay Path on its list of the fastest-growing baccalaureate colleges in the country, and just a few months ago, Leary and Bay Path were ranked 25th in the 2015 ‘Top-100 Women-led Businesses in Massachusetts’ compilation sponsored by the Boston Globe and the Commonwealth Institute.

The sign at the main entrance

The sign at the main entrance explains just how far Bay Path has come under Carol Leary’s stewardship.

Such growth and acclaim didn’t come overnight or very easily, said Leary, who attributed the school’s success to vision, assembling a focused, driven team (much more on that later), and a responsive boards of trustees — all of which have facilitated effective execution of a number of strategic plans.

“Let’s see … there was Vision 2001, and 2006, and 2011, which we had to redo halfway through because of the crash, so there was 2013, and Vision 2016, which ends in June, and then we just launched Vision 2019,” she said, adding that she would like to be around for its end.

“I’ll do it only as long as my board wants me and the faculty and staff feel I can be effective as their leader,” she explained. “And as long as I can get up every day and say ‘wow, it’s great to go to work today.’”

She’s said that since day one, and it’s an attitude that only begins to explain why she’s a Difference Maker.

Making a Course Change

Leary told BusinessWest that, with few exceptions, all of them recently and schedule-related, she has interviewed the finalists for every position on campus, from provost to security guard, since the day she arrived on campus, succeeding Jeanette Wright, who passed away months earlier.

And there’s one question she asks everyone.

She wouldn’t divulge it (on the record, anyway) — “if I did, then someone might read this, and then they’d be prepared to answer it if they ever applied here” — but did say that it revealed something important about the individual sitting across the table.

“To me, that’s the most important part of any CEO’s job — the hiring of the individuals who will be working in the organization,” she explained. “Beyond the résumé and the skill set, I dig a little deeper. And my question tells me what that person cares about; it tells me what motivates them.”

The practice of interviewing every job finalist — but not her specific question of choice — was something Leary took with her from Simmons College, where she spent several years in various positions, including vice president for Administration and assistant to the president, the twin titles she held at the end of her tenure.

But that’s not all she borrowed from that Boston-based institution. Indeed, the Women’s Conference was based on an event Simmons started years earlier, and Leary has also patterned Bay Path’s growth formula on Simmons’ hard focus on diversity when it comes to degree programs.

She applied those lessons and others while undertaking a turnaround initiative at Bay Path that almost never happened — because Leary almost didn’t apply.

“I sent in my letter of interest and résumé on the last day applications were due,” she told BusinessWest, adding that she was encouraged to apply by others who thought she was ready and able to become president of a college — especially this one — but very much needed to be talked into doing so.

“I was nominated for this job — I wasn’t even looking for a presidency,” she went on, adding that, while she had her doctorate and “six years in the trenches,” as she called it, she wasn’t sure she was ready to lead a college. “I loved Simmons, I loved my job, I loved the mission, and I loved working in Boston; it was great.”

It was with all that love as a backdrop that she and Noel, while returning to Boston from a vacation in Niagara Falls that August, decided to swing through the Bay Path campus to get a look at and perhaps a feel for the institution. Suffice it to say they liked what they saw, heard, and could envision.

Indeed, what the two eventually found beyond the idyllic campus located in the heart of an affluent Springfield suburb was a college that possessed what Leary described using that time-honored phrase “good bones.”

And by that, she meant that it still had a sound reputation — years earlier, it was regarded as one of the top secretarial schools in the Northeast, if not the country — and, perhaps more importantly, a solid financial foundation upon which things could be built.

“I knew that Bay Path had been challenged with a decrease in its enrollment over several years,” she recalled. “But all the presidents had kept the institution financially strong; they kept deferred maintenance down, and the endowment was healthy for such a small school of 500 students. I looked at their programs, and I saw the challenges they were facing. But I looked at the balance sheet, and we both said, ‘we can see ourselves here; this has incredible potential as a women’s college.’”

When asked about those struggles with enrollment, Leary said they resulted in part from the fact that there was declining interest in women’s colleges, fueled in part by the fact that most every elite school in the country was by that time admitting women, giving them many more options. But it also stemmed from the fact that Bay Path simply wasn’t offering the products — meaning baccalaureate and graduate degrees — that women wanted, needed, and were going elsewhere to get.

So she set about changing that equation.

But first, she needed to assemble a team; draft a strategic plan for repositioning the school; achieve buy-in from several constituencies, but especially the board of trustees; effectively execute the plan; and then continually amend it as need and demand for products grew.

Spoiler alert (not really; this story is well known): she and those she eventually hired succeeded with all of the above.

To make a long story short, the college soon began adding degree programs in a number of fields, while also expanding geographically with new campuses in Sturbridge and Burlington, and technologically. It’s been a turnaround defined by the terms vision, teamwork, innovation, and entrepreneurship.

Milestones along the way include everything from the establishment of athletics (there are eight varsity sports now) to the first graduate-degree program (Communications and Information Management), launched in 2000, a year ahead of schedule; from the introduction of the innovative One-Day-a-Week Saturday College to those new campuses; from the launching of the American Women’s Online College to the school’s being granted status as a university in 2014.

Add it all up, and Leary and her staff have accomplished the mission she set when she arrived — to make Bay Path a destination.

That’s a great story, but the better one — and the reason why all those executive search firms were calling her — is the manner in which all this was accomplished.

Study in Relationship Building

And maybe no one can explain this better than Caron Hoban.

She didn’t work directly with Leary at Simmons — they were assigned to different campuses but served together on a few committees — but certainly knew of her. And when Leary went to Bay Path, Hoban decided to follow just a few months later.

“I knew her a little bit, and I was looking to make my next move just as she had been made president at Bay Path; they had a position open, and I applied for it,” said Hoban, who now holds the position of chief strategic officer.

When asked to summarize what Leary has accomplished at the school and attempt to put it all in perspective, Hoban obliged. But is doing so, she focused much more on how Leary orchestrated such a turnaround and, perhaps even more importantly, why.

And as she articulated these points, Hoban identified what she and others consider Leary’s greatest strengths — listening and forging partnerships.

“One of her greatest gifts is relationship building,” Hoban explained. “So when she came to Bay Path and the Greater Springfield area 21 years ago, she really committed to not just learning more about the college, but really understanding the whole region. She met with hundreds and hundreds of people and just listened.

“At my first meeting with her, she said, ‘what I’ve really been trying to do in my early days is listen to people and understand what the college needs and what the region needs,’” Hoban went on, adding that from this came the decision to create a women’s professional conference modeled on the one at Simmons, and a commitment to add graduate programs in several areas of study.

“She knew that the way to grow the campus and move from 500 students, which is what we had when she arrived, to the 3,000 we have now is by adding master’s-degree programs,” Hoban went on. “And these came about by her going out and listening to what the workforce needs were in the community.”

But Hoban said Leary’s listening and relationship-building talents extended to the campus community, the people she hired, and her own instincts, and this greatly facilitated what was, in every aspect of the word, a turnaround that was critical to the school’s very survival.

In 2007, President Leary welcomed poet, author, and civil-rights activist Maya Angelou

In 2007, President Leary welcomed poet, author, and civil-rights activist Maya Angelou to the Women’s Leadership Conference.

Indeed, in 1996, Leary recalled, she essentially asked the board for permission to spend $10 million of the $14 million the school had in the bank at the time over the next several years to hire faculty, add programs, and, in essence, take the school to the next level.

“I remember the conversations that were had around the table, and there was one member of the board, the chair of the academic committee, who said, ‘if we don’t do this, there might not be a future for Bay Path,’” she recalled. “I recommended that we make that investment — it had athletics in it, the Women’s Leadership Conference, and much more; that was Vision 2001.”

As it turned out, she didn’t have to spend all the money she asked for, because those degree programs added early on were so successful that revenues increased tremendously, to the point where the school didn’t have to take money out of the bank.

Looking back on what’s transpired at Bay Path, and also at the dynamics of administration in higher education, Leary said turning around a college as she and her team did is like turning around an aircraft carrier; in neither case does it happen quickly or easily.

In fact, she said it takes at least a full decade to blueprint and effectively execute a turnaround strategy, and that’s why relatively few colleges fully succeed with such initiatives — the president or chancellor doesn’t stay long enough to see the project to completion. And, inevitably, new leadership will in some ways alter the course and speed of a plan, if not create their own.

But Leary has given Bay Path not one decade, but two, and she’s needed all of that time to put the school on such lists as the Chronicle of Higher Education’s compilation of fastest-growing schools.

In keeping with her personality, Leary recoils when a question is asked with a tone focusing on what she has done. Indeed, she attributes the school’s progression to hiring the right people and then simply providing them with the tools and environment needed to flourish.

“I got up every day and knew I had to hire the best possible staff, people who believed in the mission,” she recalled. “And when people ask why Bay Path has been so successful, I say it’s because I hired the right people at the right time, and they just threw themselves into their jobs.”

While giving considerable credit to those she’s interviewed and hired over the years, Leary saved some for Noel and his willingness to share what she called “an equal-opportunity marriage.”

Elaborating, she said she agreed to uproot and follow him to Washington, D.C. and a job in commercial real estate there decades ago, and he more than reciprocated by first following her to Boston as she took a job at Simmons, then making another major adjustment — trying to serve his clients in the Hub from 100 miles away — when she came to Bay Path. He did that for more than a decade before retiring and taking on the role of supporting her various efforts.

“Noel has been a tremendous, tremendous support to me,” she explained. “He basically said, ‘this is an important job, I love what you’re doing, and I enjoy being a part of it.’”

And she implied that what he meant by ‘it’ was not simply her work at the campus on Longmeadow Street, but her efforts well outside it. They are so numerous and impactful that Hoban chose to say that Leary isn’t in the community, “she’s of the community.”

And perhaps the best example of that has been the women’s conference and how the region’s business community has embraced it.

Learning Curves

Dena Hall says it’s a good problem to have. Well … sort of.

There are more people at United Bank, which Hall serves as regional president, who want to go to the conference than the institution can effectively send.

Far more.

And that has led to some hand-wringing among those administrators (like Hall) whose job descriptions now include deciding who gets to go each spring and who doesn’t.

“We’ve gotten to the point where we have too many who want to go — we just can’t accommodate everyone, because we can’t have 50 current or emerging leaders out of the company at one time,” she explained. “So we’ve put it on each of our managers to identify one or two women in their business line who they believe should attend the conference and who will really benefit from what they see and hear.”

But these hard decisions comprise the only thing Hall doesn’t like about the women’s conference, except maybe finding a parking space that morning. That, too, has become a challenge, but, for the region as a whole, also a great problem to have.

Because that means that 2,000 women — and some men as well — are not only hearing the keynoters such as Walters, Angelou, and others, but networking and learning through a host of seminars and breakout sessions.

“You always learn something,” said Hall, who has been attending the conference for more than a dozen years. “Last year, I participated in the time-management workshop, and it changed the entire way I look at my schedule from Monday through Friday; the woman was fantastic.

“And there’s tons of networking,” she went on. “We use the conference here as a coaching and development tool for the more junior women on our team. There’s a lot of value in it, and for us, the fact that it’s five minutes away makes it so much easier than sending someone to Boston or New Haven or anywhere else.”

The conference is a college initiative — indeed, its primary goal beyond the desire to help educate and empower women is to give the school valuable exposure — but it is also a community endeavor, and one of many examples of how Leary is of, not just in, the community.

Others include everything from her service to the Colony Club — she was the first woman to chair its board — to her time on the boards of the Community Foundation, the Beveridge Foundation, WGBY, and United Bank, among others. She was also the honorary chair of Habitat for Humanity’s All Women build project in 2009.

And then, there was the support she and Noel gave to the museums and the current capital campaign called “Seuss & Springfield: Building a Better Quandrangle,” a gift that Springfield Museums President Kay Simpson described as not only generous, but a model to others who thought they might not be able to afford such philanthropy.

“One of the motivating factors for Carol and Noel,” she noted, “is that they wanted to demonstrate that, even if you don’t think you can make a substantial gift, with planning, you can do it.”

Leary said planning began years ago, and was inspired by a desire to preserve and expand a treasure that many in this area simply don’t appreciate for its quality.

“We really believe in the museum — we absolutely adore it,” she said. “I said to my niece and nephew at the gala [where the gift was announced], ‘this is your inheritance; you might be in the will, but there isn’t going to be any money in it — it’s going right here, so you can bring your children and your children’s children here decades from now.’

“Noel told the audience that night, ‘we have some big birthdays coming up, but forget Tiffany’s; we’re giving it to the museums,’” she went on. “That’s how much we think of this region; there are so many gems, like the museums, the symphony, CityStage, and others that need support.”

From left, Donald D’Amour, Michele D’Amour, Carol Leary, and Noel Leary

From left, Donald D’Amour, Michele D’Amour, Carol Leary, and Noel Leary at the ceremony marking the naming of the Gallery of Impressionist Art.

And looking back on her time here, she said it has been her mission not only to be involved in the community herself, but to get the college immersed in it as well. She considers these efforts successful and cites examples of involvement ranging from Habitat for Humanity to Big Brothers Big Sisters; from Link to Libraries to the college’s sponsorship of the recent Springfield Public Forum and partnerships that brought speakers such as Supreme Court Justice Sonia Sotomayor and author Wes Moore.

“You can’t be an ivory tower,” she told BusinessWest. “We have to be part and parcel of the good, the bad, and the ugly of any community.”

As she talked about the importance of involvement in this community, Leary made it a point to talk about the region itself, which she has chosen to call home. She said it has attributes and selling points that are easier for people not from the 413 area code to appreciate.

And this is something she would like to see change.

“People underrate this area, and the negativity has to stop,” she said with twinges of anger and urgency in her voice. “The language and the perception has to start changing from all of us who have a voice; we have to talk more positively.”

A Class Act

When asked how long she intended to stay at the helm at Bay Path, Leary didn’t give anything approaching a specific answer other than a reference to wanting to see how Vision 2019 shakes out.

Instead, she conveyed the sentiment that was implied in all those non-responses to inquiries from executive search firms: she’s not at all ready to leave this job or this community.

As she said, one can have an impact here. One can make a difference.

Not everyone does so, but she has, and in a number of ways.

George O’Brien can be reached at [email protected]

Picture This

Email ‘Picture This’ photos with a caption and contact information to [email protected]

Xtraordinary Efforts

Berkshire Bank closed all locations early on June 5 for its third annual Xtraordinary Day, which provides employees the opportunity to volunteer in communities the bank and its affiliates serve. This year’s Xtraordinary Day included almost 90 community projects with 92% of employees participating, contributing more than 7,000 hours of service. In Berkshire County, projects include a Habitat for Humanity multi-site build in partnership with Central Berkshire Habitat for Humanity; assembling of teacher-appreciation kits at Farmington River Elementary; landscaping and painting with Hillcrest Educational Centers; and cleanups with Housatonic River Walk, Northern Berkshire Community Coalition, Boys & Girls Club of the Berkshires’ Camp Russell, and the West Stockbridge Historical Society.
In the Pioneer Valley, projects include:

Tree planting and park improvements with ReGreen Springfield


Gift wrapping at Birthday Wishes


Painting and landscaping at Lupa Zoo

Painting and landscaping at Lupa Zoo, Amelia Park Children’s Museum, Girls Club of Greenfield, and YMCA of Springfield; painting the West Springfield Boys & Girls Club; and shelving books and landscaping at the Westfield Anthaneum

Taste of Things to Come

The Boston Foundation recently awarded Holyoke Community College the 2018 Deval Patrick Prize for Community Colleges for expanding its culinary-arts and hospitality programs to address industry needs, and for the partnerships the college put together to construct the new HCC MGM Culinary Arts Institute in Holyoke’s Innovation District. First awarded in 2015, the Deval Patrick Prize recognizes community colleges that do an outstanding job partnering with employers to build effective career pathways for their students. Part of the $50,000 prize money is allocated for a free line-cook training program for experienced kitchen workers that started on June 4. Pictured below: faculty and staff stand on the second-floor landing of the new HCC MGM Culinary Arts Institute. At bottom: Culinary Arts lab tech and HCC alumnus Tyler Carrier prepares mussels for a lunch event during the spring 2018 semester.

faculty and staff stand on the second-floor landing of the new HCC MGM Culinary Arts Institute

faculty and staff stand on the second-floor landing of the new HCC MGM Culinary Arts Institute


Culinary Arts lab tech and HCC alumnus Tyler Carrier

Culinary Arts lab tech and HCC alumnus Tyler Carrier prepares mussels for a lunch event during the spring 2018 semester

Community Spirit

Community Bank N.A. team members from the Springfield branch recently participated in Bowl for Kids’ Sake, an annual bowling event that raises funds for Big Brothers Big Sisters of Hampden County. The branch donated $2,500 in scholarships for the organization, contributing to a grand total of more than $40,000 in proceeds raised during the 2018 event. “Big Brothers Big Sisters of Hampden County provides premier services in one-on-one mentoring that really makes a difference in a child’s life,” Community Bank N.A. Vice President, Commercial Banking Officer Michael Buckmaster said. “Our Springfield team is proud to support the organization and help them continue to make a significant impact in our community.”

Community Spirit

Pictured, from left: Diane Dunkerley, Michael Buckmaster, and Keith Nesbitt, commercial banking officers; Jackie Guenette, branch manager; and Natasha Miranda, customer service representative

Daily News

WARE — Country Bank and the Worcester Red Sox have announced a community giving campaign to support nonprofit leaders throughout the region.

To kick off the campaign, dubbed “WooStars,” Country Bank recognized 11 local nonprofits at Polar Park, including Springfield-based organizations Friends of the Homeless, Ronald McDonald House, Christina’s House, and Habitat for Humanity, along with Worcester-based organizations the United Way, Why Me, Sherry’s House, Provision Ministry, St. John’s Food Pantry for the Poor, the Boys and Girls Club, and Habitat for Humanity. Each nonprofit was presented with a $5,000 check from Paul Scully, president and CEO of Country Bank. Representatives of the nonprofits also participated in a television commercial to support the campaign.

Country Bank and the Worcester Red Sox Foundation will select nine additional nonprofit leaders who have stepped up to the plate to serve their community. The deadline for nominations is Aug. 15. Each winner will receive a $5,000 donation to their nonprofit and will be recognized at a presentation in Polar Park on Sept. 9. A total of $90,000 will be donated this year through the WooStar campaign.

“One of the most important goals of our partnership with the Worcester Red Sox is to find ways for us to collectively give back to our communities in an impactful and meaningful way. Country Bank is deeply rooted in supporting its communities and a value that we have lived by for 171 years,” said Shelley Regin, the bank’s senior vice president of Marketing, adding that “this campaign rewards those doing the life-changing work out there.”

In addition, the bank has also launched a Most Valuable Teacher (MVT) campaign that recognizes the outstanding work teachers do every day to educate and support students. Country Bank has a long-standing Teacher of the Month campaign to support teachers in the region, so it is exciting to partner with the WooSox to make the MVT campaign even more rewarding for teachers and students.

“We are continually inspired by the unrelenting community outreach of Country Bank,” WooSox President Charles Steinberg said. “Our shared interest in education is leading us to recognize some of our unheralded heroes — our MVTs, or Most Valuable Teachers. We look forward to shining the spotlight in the sunlight on our educators, and we thank Country Bank yet again for their splendid partnership.”

The public is invited to nominate a WooStar or Most Valuable Teacher by clicking here or here to complete a simple nomination form.

40 Under 40 Class of 2009
Age 39: Senior Relationship Manager, NewAlliance Bank

Brandon Braxton hasn’t forgotten the excitement of buying his first home.

It happened in 2004, about a year before his adopted daughter, Caterina, was born.

“It’s an amazing feeling,” he said. That meaning has been hammered home to Braxton since he joined Pioneer Valley Habitat for Humanity in early 2007 and met some of the grateful homeowners.

“Knowing where your children will grow up is something many folks take for granted,” he said. “But for those who don’t have that luxury, it’s life-altering.” The graduate of Amherst College signed on with Habitat when he heard his alma mater was donating land for four homes, with the goal of having up to 10 classes of students work on their construction. “It seemed like a great project, and the mission of providing affordable housing and home ownership is something I believe in,” he said.

By September of 2007, Braxton was president of the board of directors. He is dedicated to the progam’s expansion, which has taken on personal meaning as he has gotten to know and witness the excitement of the homeowners and their children. “The mission becomes very tangible,” he said. “We are making the community a better place, but it’s far more personal.

When you ceremonially hand over the keys, it’s an amazing feeling. And it’s nice to have 0%-interest mortgages, which I can’t do in my day job.” His position as senior relationship manager at NewAlliance Bank in West Springfield makes him acutely aware of developments in the area housing market and the difficulty of finding affordable housing in the Pioneer Valley.

He is dedicated to Habitat and says he is lucky to work for an organization that supports his volunteer work. His wife, A. Rima Dael, is also dedicated to making a difference and was in BusinessWest’s inaugural 40 Under Forty class in 2007. “We are proud to be a 40 Under Forty couple,” said Braxton.

—Kathy Mitchell

Daily News

WEST SPRINGFIELD — In September, Purple Heart Homes (PHH), a veterans-services agency that focuses on housing solutions, asked Greater Springfield Habitat for Humanity (GSHFH), a nonprofit and non-governmental organization, if it would like to collaborate on a home-preservation project. Peter, a retired Army National Guard staff sergeant, and his wife, Beth, purchased a duplex in Monson three years ago. They live in one unit. Beth’s daughter and young son live in the other residence. Both units needed repair.

GSHFH’s Home Preservation Program provides affordable microloans to qualifying homeowners who need help with accessibility modifications, home weatherization, general home repairs, yard cleanup, and landscaping. Greater Springfield Habitat sent staff to assess the three areas of concern — a moss-spotted roof, a broken water heater in the daughter’s unit, and damaged exterior doors at both dwellings.

“We are always happy to work cooperatively with Purple Heart Homes to improve the living conditions for an area veteran and his or her family,” said Deborah O’Mara, Family Services manager. “By teaming up, we can do much more than either organization could ever do alone. When we are finished, the Wiggins family will have a fully functional and weathertight home in which to live.”

Matt Stevenson, director of PHH’s Veteran Home Opportunity Program, agreed.

“For Purple Heart Homes, our partnership with GSHFH for Peter’s home remodel/repair project is a significant force multiplier for our organization. This collaboration bridges both our organizations’ strengths, and together, we’re able to assist more veterans in our communities,” Stevenson said. “This is the second veteran project PHH has completed with Greater Springfield Habitat, and we look forward to a continued partnership in the future.”

The roof, siding, and water-heater issues were addressed in December. Exterior doors for side entrances and the basement are on order.

“My house was looking like the Amityville Horror house, but now it sparkles like Disneyland,” Peter said. “The moss on the roof, gone, The mossy steps in the front, gone. An excellent job worthy of praise and kudos.”

Company Notebook

Community Foundation Gives $341,000 Through Innovation Grant Program

SPRINGFIELD — The Community Foundation of Western Massachusetts’ (CFWM) Innovation Grant Program has awarded a total of $341,000 to three change-making nonprofit organizations to continue creating innovative solutions around critical issues facing the region. CFWM’s Innovation Grant Program was launched in 2016 to encourage nonprofits to develop and execute novel ideas in partnership with other entities, as well as allow organizations to construct inventive solutions with measurable impact. In January 2018, CFWM awarded first-year funding to Five Colleges Inc., the Food Bank of Western Massachusetts, and Pioneer Valley Habitat for Humanity to implement innovative projects that were refined and tested during a planning period in 2017. Now entering their third year of funding, these grantees are seeing the tangible impact of their work. Twenty paraprofessionals of color are making their way toward receiving their licensure to become a full-fledged teachers, food-insecure patients are being identified and referred to healthy-food opportunities, and small homes have been built and are being occupied by first-time homebuyers. Five Colleges Inc. will continue to develop its “Paradigm Shift” initiative and bring in new partners. This initiative is focused on creating a more diverse teacher workforce in Western Mass. by helping para-educators of color overcome obstacles to obtaining licensure to become teachers in area schools. The Food Bank of Western Massachusetts will spend its third year expanding and analyzing the impact of its Food Insecurity Screening and Referral Initiative that conducts and tracks food insecurity screening and social-service referrals at the Holyoke Health Center and its Chicopee location. Additionally, it will partner with WestMass ElderCare and Springfield Senior Services to address the food needs of patients who screen positive for food insecurity and have a specific medical condition. Pioneer Valley Habitat for Humanity will continue with a third year of its “Big Enough: the Small Home Revolution in Western Mass.” initiative, which aims to launch more individuals and families into the middle class by empowering them to become first-time owners of small, simple, affordable, energy-efficient homes.

MBK Donates $10,000 to MHA for Crisis-intervention Training

SPRINGFIELD — Meyers Brothers Kalicka, P.C., (MBK) recently made a $10,000 donation to the Mental Health Assoc. Inc. (MHA) to fund non-violent crisis-intervention training for MHA’s direct-care staff. “To train in non-violent crisis intervention is an important professional-development opportunity for MHA staff,” said Cheryl Fasano, president and CEO of MHA Inc. “MHA does not use physical restraint in any form, so our staff members need skills to safely de-escalate and manage challenging behaviors in a non-violent manner. Our training curriculum from the Crisis Prevention Institute goes further by also helping better equip our staff to prevent difficult situations from escalating.” The Crisis Prevention Institute (CPI) is an international training organization committed to best practices and safe behavior-management methods that focus on prevention. Since 1980, more than 10 million professionals around the world have participated in CPI training programs.

HCC Extends Scholarship Application Deadline

HOLYOKE — Holyoke Community College (HCC) has extended by two weeks the deadline to apply for scholarships for the 2020-21 academic year. The new application deadline is Wednesday, April 8. Students must be currently enrolled at HCC or have been accepted for the upcoming academic year to be eligible for scholarships, which are awarded through the HCC Foundation, HCC’s nonprofit fundraising corporation. Awards totaling more than $200,000 are available for incoming, continuing, and transferring HCC students. Applicants need only to fill out a single online form to be automatically matched with the scholarships they are most qualified to receive. There are scholarships for new students, current students and students transferring to other institutions, scholarships based on financial need, scholarships for students in specific majors, scholarships for residents of certain communities, and scholarships that recognize academic achievement. For the 2019-20 academic year, the HCC Foundation awarded $223,000 in scholarships to 231 students. To begin the application process, visit www.hcc.edu/scholarships. Questions should be directed to the HCC Foundation office at (413) 552-2182 or Donahue 170 on the HCC campus, 303 Homestead Ave.

PTK Honor Society Presents ACC with Awards During Virtual Ceremony

ENFIELD, Conn. — Asnuntuck Community College’s Alpha Lambda Zeta Chapter of the Phi Theta Kappa Honor Society was recognized as being the Most Distinguished Chapter for the New England Region during a virtual awards ceremony held last weekend. The chapter and its members were awarded other honors during its first-ever virtual ceremony. These awards included Distinguished College Project Award and Distinguished Honors in Action Project Award. The chapter elected to do its Honors in Action project within a Politics of Identity theme. Working with various departments at the college, as well as outside agencies, including the Jordan Porco Foundation, the students concentrated on the issue of mental-health awareness. They also established an interactive exhibit on mental-health issues at Asnuntuck, with a digitized version, titled “Art|Mind,” available for those who could not make it to campus. The college project focused on getting information into the hands of students through campus brochures and during the college’s orientation. Asnuntuck student Victoria Orifice was awarded first-place honors for being the Distinguished Chapter Officer.

Beta Gamma Sigma at WNEU Earns Highest Chapter Recognition

SPRINGFIELD — For the third consecutive year, the Beta Gamma Sigma (BGS) Chapter at Western New England University earned the “highest honors” designation for its campus engagement and programming for the 2018-19 academic year. According to Beta Gamma Sigma CEO Chris Carosella, earning highest honors “is indicative of a campus where academic excellence is highly valued and where the faculty and chapter leaders work diligently to enhance Beta Gamma Sigma’s stature on campus.” One indicator of this engagement is participation at the annual Global Leadership Summit (GLS), which chapter President Tessa Wood and Secretary Kathryn Wells attended last year. The GLS enables delegates to participate in professional-development workshops and share best practices with student leaders from other BGS chapters worldwide.

Junior Achievement of Western Mass. Receives Five Star Award

SPRINGFIELD — Junior Achievement of Western Massachusetts has been awarded one of Junior Achievement USA’s highest honors: the Five Star Award. The purpose of the award is to recognize staff and boards of JA areas that meet Junior Achievement’s national standards in operational efficiency and through strong representation of the JA brand. Recipients must demonstrate growth in student impact and superior fiscal performance. Achievement against these criteria is certified through JA USA and audited financial statements. Junior Achievement of Western Massachusetts, which serves more than 13,000 students throughout Western Mass. and Vermont, will be presented with the award in July at Junior Achievement USA’s National Leadership Conference in Colorado Springs, Colo.

Robinson Donovan Moves to Expanded Northampton Location

NORTHAMPTON — Robinson Donovan, P.C., a full-service law firm, announced it has moved from its previous Northampton office to a more expansive location at 351 Pleasant St. The firm’s phone number, (413) 732-2301, remains the same. “We wanted to make things as convenient as possible for our growing list of clients in Hampshire County,” Partner Michael Simolo said. “We can now meet with them more comfortably. The response from clients has been very positive.” Partner Jeffrey Trapani, added that “our new office in Northampton has plenty of meeting space, free parking, and easier access. Quite a few of our attorneys live in Hampshire County, so having an expanded office in Northampton makes sense for us operationally as well and helps us better serve our clients throughout the Pioneer Valley.”

Behavioral Health Network Receives $15,000 Grant from Country Bank

SPRINGFIELD — Behavioral Health Network Inc. (BHN) has been awarded a $15,000 grant from Country Bank, which will fund direct services for BHN’s domestic-violence programs in Ware. Country Bank’s grant to BHN will be used for innovative support and advocacy services for domestic-violence survivors, which includes partnering with Country Bank employees in offering the economic-freedom initiative known as Money School. BHN’s Money School program is an award-winning, trauma-informed financial-independence initiative designed to create long-term safety and economic security for survivors of domestic violence. The grant will also be used to provide prevention-education work in local schools, and for interruption and prevention services for perpetrators of domestic violence.

Springfield WORKS Programs to Benefit from State Grant

SPRINGFIELD — Springfield WORKS leads local employers, educators, community leaders, and job seekers in developing innovative solutions to meet the economic needs of area residents and local businesses. A founding member in the Springfield WORKS collaboration, Springfield Partners for Community Action, recently received a second $50,000 award from the Baker-Polito Community Services Block Grant Special Projects Fund to support Springfield WORKS financial-wellness strategies. This award comes on the heels of a recent $100,000 Baker-Polito Urban Agenda Grant to Springfield WORKS and the Economic Development Council of Western Massachusetts. The funds will enable families to achieve economic stability as they navigate workforce-development training into a career pathway.

Departments People on the Move
Nikki Gleason

Nikki Gleason

Florence Bank hired Nikki Gleason to serve as vice president and branch manager of the bank’s new Springfield location, slated to open this year. Gleason studied accounting at Springfield Technical Community College and completed the program at the New England School of Financial Studies at Babson College. She is a board member for Greater Springfield Habitat for Humanity as well as a fundraising committee member Revitalize Community Development Corp. of Springfield. She will work in the bank’s second Hampden County branch, at 1444 Allen St. in Springfield.

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Jose Rivera

Jose Rivera

After an extensive search, Springfield Technical Community College (STCC) hired Jose “Joe” Rivera as its new senior director of Public Safety/chief of police. Rivera, who started May 7, brings a range of law-enforcement experience. For the past 24 years, he has worked in municipal and higher-education policing. Most recently, he served as chief of police at Holyoke Community College. He previously worked at STCC as the college’s assistant director of public safety/lieutenant. Rivera, who holds a bachelor’s degree in criminal justice from Curry College in Milton, began his career with the Amherst Police Department. He moved on to other positions, including ones at the Massasoit Community College Police Department and UMass Dartmouth, where he was a sergeant and lieutenant, respectively. His certifications and training include firearms instructor, sexual-assault investigation, emergency planning, interview and interrogation, and Clery Act compliance, which requires colleges and universities participating in federal financial-aid programs to maintain and disclose campus crime statistics and security information.

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Brian Roode

Brian Roode

Gove Law Office announced it will open an office in Spencer, expanding its presence into Worcester County. The four-attorney firm also has offices in Ludlow and Northampton. Along with the opening of the Spencer office, Gove Law Office also welcomes attorney Brian Roode as an associate. Roode, who has been in practice since 2008, will be focused on real-estate transactions, family law and mediation, estate planning, and landlord-tenant matters. He earned his juris doctor from the Massachusetts School of Law in 2008 and owned his own solo practice until joining the Gove Law Office in 2018. He practices in Worcester, Hampden, and Hampshire counties.

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Becky Bozadjian

Becky Bozadjian

Tighe & Bond Inc., a regional leader in engineering and environmental consulting, appointed Becky Bozadjian as its director of Marketing & Communications. In this role, she will manage the firm’s marketing and communications group and contribute to growth strategies consistent with Tighe & Bond’s continued expansion in the marketplace. Bozadjian, who is based in the firm’s Westwood office, has more than 25 years of experience as a senior management and marketing professional in the architecture, engineering, and construction industry. During this time, she has focused on building responsive marketing organizations, as well as developing and implementing strategic marketing plans for small, regional, and national professional-services firms. Her career has been defined by high-level leadership positions at several prominent engineering firms in the Boston area. Bozadjian has been a member of the Society for Marketing Professionals and has presented on a variety of topics at the national and regional levels. In the Coaching for Leadership & Teamwork Program at Babson College, she coaches undergraduate students on leadership, communication, and teamwork skills. She earned her MBA at Babson College with a concentration in marketing, and her bachelor’s degree in economics from Connecticut College.

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Heather Loges

Heather Loges

Heather Loges was recently promoted to the position of chief operations officer at Royal, P.C., a labor and employment law firm in Northampton. Loges has been with Royal since July 2016, joining as a paralegal. As the COO, Heather is in charge of all aspects of law-firm operations and law-firm management and finances, as well as managing the firm’s business-development and marketing strategies. Loges has a bachelor’s degree from UMass Amherst and a certificate in paralegal studies from Boston University. She was recently nominated for the 2018 Massachusetts Lawyers Weekly Excellence in Paralegal Work Award.

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Michael Ostrowski, president and CEO of Arrha Credit Union, congratulates Tony Sanches, assistant vice president of Retail Operations, for receiving a Credit Union Rising Star Award at the Great New England Credit Union Show in Worcester. The show highlighted new technology and featured breakout sessions in many topics, including cybersecurity, latest trends in digital banking, member satisfaction, and member experience. The morning breakfast was a salute to employees who showed a strong sense of the mission of credit unions and strong abilities in their area of expertise, along with community involvement.

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The Lenox Chamber of Commerce recently welcomed its new executive director, Shaun Kelleher. Kelleher grew up in the Berkshires and is back home after spending nearly a decade in New York City. He attended Berkshire Community College and, later, Syracuse University. In New York, he cultivated a career in marketing. As senior director of Marketing at 24 Seven, a creative staffing and recruiting company with 12 offices across the globe, he led a team of designers, marketers, copywriters, and strategists to grow and promote the brand. Most recently, he was an account manager at BRIGADE, a marketing and design agency in Hadley, where he worked with clients such as SVEDKA Vodka, BIC, Black Box Premium Wines, Woodbridge, World Hotels, and Audience Rewards. He also sits on the board of the Ad Club of Western Massachusetts as its membership chair.

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Hannah Winters

Hannah Winters

Megan Conner

Megan Conner

Sue Camp

Sue Camp

Taylor Real Estate announced it has hired a new employee who recently earned her real-estate license, and two other agents have also been licensed in the past year. Hannah Winters came on board in April as a rental specialist, and she will lead the family-owned firm’s Rental Department. Winters and realtors Megan Conner and Sue Camp also earned the credentials that will allow them to represent a buyer or seller in a real-estate transaction. Originally from Portland, Oregon, Winters moved to Western Mass. in 2015. She is working on an associate degree in business administration at Holyoke Community College and will attend UMass Amherst this fall, where she hopes to earn a bachelor’s degree in accounting. She has volunteered with AmeriCorps National Civilian Community Corps in the past and also has experience in hospitality management. Conner, the daughter of Taylor Real Estate owner Chuck Conner, is an Easthampton native who grew up working in the business. She holds a bachelor’s degree in psychology with a specialty in developmental disabilities and human services from UMass Amherst. Conner has extensive experience in customer service, having worked at Taylor Real Estate as the administrative and advertising assistant for the past nine years. She previously served as a developmental specialist relief staff at Riverside Industries. Camp has more than 20 years of customer-service experience. She holds an associate degree in biomedical engineering technology from Springfield Technical Community College and is a volunteer for Dakin Humane Society and the therapeutic Equestrian Center in Holyoke.

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Robert Mickey joined the Main Street Hospitality team as senior director of Regional Operations and general manager of the Red Lion Inn. Mickey brings 20 years of hospitality experience to Main Street Hospitality, including extensive operational and management expertise. His tenure at Old Edwards Hospitality Group in Highlands, N.C. was preceded by work at other prominent properties throughout the Southeast, including the Greenbrier in White Sulphur Springs, W.V. as vice president of Guest Relations. He also served as director of Room Operations at the Sea Island Co. in St. Simons Island, Ga. In his new role at Main Street Hospitality, Mickey will focus on leading operations at the Red Lion Inn and provide oversight and support to Main Street Hospitality’s Berkshires properties, including Porches Inn at MASS MoCA in North Adams, Hotel on North in Pittsfield, and Briarcliff in Great Barrington.

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Solidago Foundation CEO Elizabeth Barajas-Román officially welcomed participants to the Women and Money Summit hosted by the Women’s Funding Network, the largest philanthropic network in the world devoted to women and girls. The summit was held at the SUNY Global Center in New York City on May 22. Barajas-Román serves as vice chair of the Women’s Funding Network. The Women and Money Summit focused on women-of-color leadership and the role of women as engaged influencers on all issues relating to economic security. Barajas-Román participated in an afternoon panel discussing the importance of including both race and gender in grant-making strategies in order to achieve economic opportunity and security for all.

Daily News

SPRINGFIELD — The Gray House recently inducted five new board members to three-year terms.

• Jan Rodriguez Denney is director of Elder Affairs for the city of Springfield. She holds a bachelor’s degree in early childhood education from UMass and a master’s degree in human resources development from American International College. She serves on the board of Partners for a Healthier Community, Springfield Food Policy Council, Regional Employment Board, YWCA, Incorporated Emerson Wright Foundation, Greater Senior Services Inc., and Springfield College Board.

• Sean Ditto is a project executive with Consigli Construction Co. in Hartford, Conn. He has a bachelor’s degree in civil engineering from Norwich University.

• Karen Garcia is a family specialist with the New England Farm Workers Council. She works with the homeless to help them address their issues so they are able to sustain affordable housing.

• Sr. Catherine Homrok is one of the founders of the Gray House. She entered the Sisters of St. Joseph in 1959 after graduation from St. Jerome High School in Holyoke. She received her bachelor’s degree from Elms College and her master’s degree from Emerson College. Currently, she serves the Roman Catholic Diocese of Springfield as its director of Pastoral Ministries.

• Tina-Marie Quagliato is director of disaster recovery and compliance for the city of Springfield. She has been employed by the city for almost 11 years, with varying roles in housing, community development, and neighborhood stabilization. She is on the board of trustees for the Martin Luther King Jr. Charter School of Excellence in Springfield and the board of directors for the United Way of Pioneer Valley, Emergency Food and Shelter Program. She has volunteered with Keep Springfield Beautiful, Habitat for Humanity, Open Pantry, and the Mattoon Street Arts Festival.

The Gray House is a small, neighborhood human-service agency located at 22 Sheldon St. in the North End of Springfield. Its mission is to help neighbors facing hardships to meet their immediate and transitional needs by providing food, clothing, and educational services in a safe, positive environment. For more information, visit www.grayhouse.org.

2019

bankESB is marking its 150th birthday this year, and there is much to celebrate, especially a century and a half of being a true hometown bank.

“For all of those years, the bank has been dedicated to providing its customers with a wide range of innovative products and services,” said Dena Hall, bankESB Executive Vice President and Chief Marketing Officer. “Today, bankESB is a one-stop shop for individual and commercial banking and financial services. The bank has been growing and expanding to better serve customers, including recently adding three commercial bankers, and increasing its staff in human resources, cash management, and mortgage services. Customers looking to buy a home or refinance have the option of applying for a loan either in-person with a mortgage professional or online.”

With the opening of a branch on Sargeant Street in Holyoke, bankESB has 11 branches throughout the Valley. Besides Easthampton, where it has two locations, branches are also located in Agawam, Belchertown, Hadley, South Hadley, Southampton, Westfield, and two in Northampton. And a 12th branch is scheduled to open in Amherst in 2020.

In short, the bank has grown and evolved over the years, but it remains true to the charter on which it was launched.

Indeed, a mutual bank, bankESB’s mission is to remain loyal to its customers, employees and the communities it serves, not stockholders, said Hall, adding that the bank’s mission is reflected in its values of charitable giving and volunteerism. From large organizations like Cooley Dickinson Hospital to local

Little League teams, the Easthampton Saving’s Bank Charitable Foundation has donated close to $2 million over the past five years.

Recent contributions to local nonprofits include the Hampshire Regional YMCA’s Renew and Restore Project, Pioneer Valley Habitat for Humanity’s Big Enough Initiative, and Northampton Survival Center’s “Partners in Doing Good Business” program.

bankESB employees can also be found volunteering their time for a myriad of charitable projects and events throughout the Pioneer Valley, so much so that the Boston Business Journal recently ranked the bank as a “Top Corporate Charitable Volunteer” in Massachusetts.

“It’s important for us to be that community partner,” said Hall. “We’re focused on how we serve our customers, how we serve our communities, and how we treat our employees.”

These efforts have culminated in Forbes Magazine naming bankESB to its 2019 Best n-State Bank list, two years in a row.

“This recognition is particularly special because we live and work by a set of core values, so I’m proud to say this award really goes to our employees,” said Matthew Sosik, President & CEO of bankESB and CEO of Hometown Financial Group, the bank’s parent company. “The commitment they bring to their job each day and the service they provide to our customers and communities is what sets us apart from other banks.”

As Hall and Sosik noted, as bankESB marks its sesquicentennial, there is plenty to celebrate.

Sections Summer Safety

Tick Talk

By Dr. Amy Jaworek

Summertime has arrived, and with it comes swimming, hiking, outdoor traveling … and ticks. If you enjoy hiking, gardening, or engaging in pretty much any outdoor activity, there are some things you should be aware of to help prevent tick-borne illness.

Ticks are arachnids, with eight legs, just like their spider cousins. They do not jump, fly, or fall from trees; rather, they crawl from grasses onto the legs of animals and humans, clothing, and boots. Ticks feed on the blood of animals, mainly white-footed mice and deer. If infected with bacteria, viruses, or parasites, a biting tick poses a risk to human health.

Amy Jaworek

Amy Jaworek

Some infected people don’t have any symptoms, while others experience joint pain, muscle soreness, flu-like cold symptoms, or general achiness.”

Ticks are most often found living in places where small rodents are active, such as stone walls, under leaves or brush, in tall grassy fields and pastures, in woodlots, along borders between homes and woods, and around building foundations where there is shrubbery, foliage, or tall grass.

Scientists are predicting the warm, humid summer months could bring an unusual abundance of ticks and tick-borne illnesses this summer. According to the Centers for Disease Control and Prevention (CDC), more than 30,000 cases of Lyme disease are reported nationwide each year, while studies suggest the actual number of people diagnosed with Lyme disease is more likely about 300,000.

Many people don’t realize they are at risk. Now is a good time to learn, and employ, prevention techniques. There are some simple steps you can take to reduce your chance of being bit by ticks this summer.

According to the American Lyme Disease Foundation (ALDF), Lyme disease is an infection caused by Borrelia burgdorferi, a type of bacterium called a spirochete (pronounced spy-ro-keet) that is carried by deer ticks.

“An infected tick can transmit the spirochete to the humans and animals it bites.” according to the ALDF. “Untreated, the bacterium travels through the bloodstream, establishes itself in various body tissues, and can cause a number of symptoms, some of which are severe. Lyme disease manifests itself as a multi-system inflammatory disease that affects the skin in its early, localized stage, and spreads to the joints, nervous system, and, to a lesser extent, other organ systems in its later, disseminated stages. If diagnosed and treated early with antibiotics, it is almost always readily cured.

“Generally, LD in its later stages can also be treated effectively,” the ALDF notes, “but because the rate of disease progression and individual response to treatment varies from one patient to the next, some patients may have symptoms that linger for months or even years following treatment. In rare instances, Lyme disease causes permanent damage.”

When you’re bit by a tick, you won’t necessarily see a bull’s-eye type of rash, as is commonly thought. A tick bite could manifest in the form of a persistent rash, bump, or red spot on the skin. If you question such an area, have it checked out by your doctor.

Some infected people don’t have any symptoms, while others experience joint pain, muscle soreness, flu-like cold symptoms, or general achiness. If you experience symptoms out of the ordinary for you, see your doctor to find out whether Lyme, or another tick-borne illness, could be the culprit.

The Centers for Disease Control and Prevention provides tips for removing an embedded tick from your body: grasp it with fine-tipped tweezers as close to the skin as possible; pull upward with steady, even pressure to keep the tick intact; and clean the bite site and your hands thoroughly with rubbing alcohol, an iodine scrub, or soap and water. Place the tick in a baggie and seal it with tape, or flush the tick down the toilet. The CDC recommends checking with your doctor before sending a tick on for testing.

Other prevention tips from the CDC include:

• Avoid the border areas between lawns and woods, which is where ticks make their habitats;

• Use tick repellent on your body (with DEET) and clothing (with permethrin);

• Don’t let your dog off leash, instead keeping them in the middle of trails;

• Tuck your pants into your socks or boots when hiking in the woods or field areas;

• Shower as soon as possible after coming in from outdoors;

• Do regular full-body tick checks of yourself, your children, spouse, etc.;

• Check your pets, gear, and backpacks for crawling ticks;

• Around the home, try to create a tick-safe zone: clear brush, leaves, and tall grasses; mow the lawn frequently; stack wood in a dry area; and discourage unwelcome animals such as deer, raccoons, and stray dogs; and

• Tumble-dry clothing in a dryer on high heat for at least 10 minutes (this kills ticks, whereas cold or medium temperatures do not).

Dr. Amy Jaworek is an infectious-disease and primary-care physician at Holyoke Medical Center.

Daily News

WESTFIELD — Westfield State University President Elizabeth Preston announced that Madeline Landrau and Linda Slakey have been named the newest members of the WSU board of trustees. Their appointments complete the full, 11-member board.

Landrau has worked at MassMutual for nearly 20 years, most recently in the office of Community Responsibility and as marketing director for multicultural market development, where she is responsible for leading the development and execution of marketing and recruiting strategies to help the company reach the U.S. Hispanic and Latino markets.

Landrau’s community-service efforts include past and current roles as a board member of Habitat for Humanity and vice chair at ALMMA, MassMutual’s employee resource group. Previous roles include serving as board chair of the city of Springfield’s Personnel Department, commissioner of Springfield Libraries, and member of MassMutual’s Women Business Advisory Board. She earned her bachelor’s and master’s degrees in human services at Springfield College.

“I am looking forward to working with such an elite group of community leaders,” said Landrau. “For me, this appointment poses the important questions of ‘what do I share?’ and ‘what do I learn?’ — the outcomes of which will drive what we can do collectively. It is an exciting opportunity.” Landrau is the first non-student Latina to serve on Westfield State’s board of trustees.

Slakey serves as senior advisor for the Assoc. of American Universities STEM Initiative and as senior fellow for Project Kaleidoscope for the Assoc. of American Colleges & Universities. Her career in higher education and research began when she was appointed to the faculty of the Department of Biochemistry at UMass Amherst in 1973. Her scientific work focused on lipid metabolism and vascular biology, and was funded by the National Institutes of Health, the American Heart Assoc., and the National Science Foundation. During her time there, she served as head of the Department of Biochemistry (1986-1991) and dean of the College of Natural Sciences and Mathematics (1993-2000) and of the Commonwealth College (2000-2006). As dean of NSM and of Commonwealth College, she was active in supporting teaching and learning initiatives throughout the university.

Slakey served at the National Science Foundation from 2006 through 2011 as the director of the Division of Undergraduate Education, and as a senior staff associate in the office of the assistant director for Education and Human Resources. She earned her bachelor’s degree in chemistry from Siena Heights College and her Ph.D. in biochemistry from the University of Michigan.

“From my perspective in higher education, Westfield State is a campus that has already moved along the trajectory of understanding the importance of methods of instruction that engage students directly, and I look forward to supporting their further advancement,” said Slakey.

Departments People on the Move

The Women’s Fund of Western Massachusetts (WFWM) has named Elizabeth Barajas-Román the foundation’s new CEO. Barajas-Román has been a leader in progressive movements, including advocating at the national level for the health and rights of immigrant women and their families. Most recently, she was a manager at the Pew Charitable Trusts, where she directed a portfolio of partners that campaigned for state and federal policy change to improve government performance on issues that impact children’s health. Barajas-Román brings a background in impactful philanthropy, data-driven strategy design, fund-raising through philanthropic partnerships, and creating coalitions and mobilizing partners. “We are very excited to have Elizabeth as the new head of the Women’s Fund,” said Michelle Theroux, chair of the WFWM board of directors. “Her experience, nationally as well as locally, provides a unique perspective for the fund as we continue to grow and bring attention to the issues surrounding women, girls, and our community.” Previously, as the director of policy at the National Latina Institute for Reproductive Health (NLIRH), Barajas-Román directed the organization’s Washington, D.C.-based office, where she was instrumental in expanding the visibility of NLIRH on the national stage. Barajas-Román was frequently invited to be a voice in national policy discussions in the media, at the White House, on Capitol Hill, and in target states. In addition, Barajas-Román’s leadership has been recognized by several national fellowships, including the Center for Progressive Leadership Executive Fellowship, the Rockwood Leadership Institute, and an appointment to the American Public Health Assoc. Committee on Women’s Rights. “I’m thrilled to be leading this dynamic public foundation at such an important time,” said Barajas-Román. “Women are at the center of every issue impacting families today: healthcare, equal pay and economic security, safety and freedom from violence. A Women’s Fund is able to highlight these issues, aggregate resources, and collaborate with existing community organizations to develop impactful, sustainable solutions.” Barajas-Román’s background also includes positions as a journalist, researcher, and director of policy and operations at a primary-care clinic for uninsured youth in Boston. She is a certified project-management professional, is a graduate of Oberlin College, and received her master’s degree in international policy from Harvard University.

The American Red Cross of Massachusetts announced the selection of Kim Goulette as the new Executive Director of the Pioneer Valley Chapter. With more than 20 years of experience in nonprofit administration, she succeeds Rick Lee, who retired on Aug. 6 after 30 years of service to the Red Cross. Goulette began her new role on Aug. 4. “I am thrilled to welcome Kim to the American Red Cross of Massachusetts,” said Ralph Boyd, Red Cross of Massachusetts CEO. “Kim is a successful administrator with a strong skill set in growth management, and I am confident that her steady leadership and excitement for the work of the Red Cross will effect a seamless transition and guarantee the continued success of the Pioneer Valley Chapter in delivering essential services to the community.” In her new position, Goulette will provide leadership to the local volunteers and paid employees who serve the residents of the Pioneer Valley with life-saving programs and services. “I’m honored to be selected for this key role with an amazing organization,” she said. “I look forward to working with the dedicated volunteers, employees, board members, community partners, and donors to strengthen our communities and help people in need.” Goulette most recently served as executive director of Lorraine’s Soup Kitchen and Pantry Inc. in Chicopee, where she managed day-to-day operations and worked with board members and committees to raise funds to support the work of the organization. Previously, she served as director of Employment and Community Based Day Services at Aditus in East Longmeadow, as well as regional director of the Make-A-Wish Foundation of Massachusetts. Goulette earned her bachelor’s degree from Franklin Pierce College in New Hampshire and serves as a Chicopee Rotarian, a member of the Chicopee Chamber of Commerce, and a board member and services committee chair at the Food Bank of Western Massachusetts.

Jeffrey LaValley was recently appointed Community Outreach Manager at Greater Springfield Habitat for Humanity. LaValley’s primary responsibility is the development and execution of strategies to increase awareness and financial support of the affiliate’s mission. LaValley will play a pivotal role in implanting the organization’s capacity-building efforts, specifically the 30 in 3 campaign, the affiliate’s vision to serve 30 families in three years. He also will oversee Habitat’s annual resource-development plan, including outreach efforts to foster a positive identity for the affiliate in the community. Most recently, LaValley served as executive director and director of sales and marketing for Shaker Farm Farms Country Club in Westfield. Previously, he served as associate director of donor relations for Shriners Hospital for Children in Springfield. Prior to that, he was the community-development coordinator at Noble Hospital in Westfield and director of alumni and parent relations at Keene State College in New Hampshire. LaValley received a bachelor’s degree in journalism/public affairs and a master of education in curriculum and instruction from Keene State College. He also earned a certificate in fund-raising from UMass Amherst.

Fallon Health, a nationally recognized healthcare-services organization, announced the appointment of B. John “Jack” Dill to its board of directors. Dill is President and CEO of Colebrook Realty Services Inc., a privately owned, full-service commercial real-estate firm headquartered in Springfield. Dill oversees commercial real-estate development, management, finance, brokerage, and consulting. Prior to this role, Dill was executive vice president of SIS Bancorp and SIS Bank (now TD Bank). Dill holds a Counselors of Real Estate designation and is a fellow of the Royal Institute of Chartered Surveyors. He is a founding director of the Massachusetts Housing Investment Corp. (MHIC), a nonprofit equity investor/financer of affordable housing, among other services. To date, MHIC has placed in excess of $1 billion in qualified developments. Dill is currently chairman of the Board of Springfield School Volunteers Inc., a member of Springfield Business Leaders for Education, and director of the Springfield Education Fund. Additionally, he is the current campaign chair of WFCR New England Public Radio’s 50th Anniversary Capital Campaign. Dill has held leadership roles on the boards of many organizations, including Baystate Health System and Baystate Medical Center, Mercy Medical Center, Counselors of Real Estate, Western Mass. Life Care Corp., WGBY public television, and American International College. An alumnus of Williams College, Dill pursued a P.M.D. at Harvard Business School and attended the School of Mortgage Banking at Northwestern University.

New England Promotional Marketing announced that former abc40 anchor Maggie Pereiras has joined its team. She will be contributing to the NEPM sales force and creating a cohesive social-media platform for the company while highlighting the success of its clients. Pereiras acquired her bachelor’s degree in communications with honors from Marist College in Poughkeepsie, N.Y. after graduating from Minnechaug Regional High School. She began her professional career as an editor for Avon Products Inc. and then Victoria’s Secret, both in New York City. Upon returning to Western Mass., she began working as an account executive for WGGB Channel 40/Fox 6. Shortly thereafter, she transitioned from advertising sales and became the host, executive producer, and editor for abc40’s local lifestyle program, SimplyLiving. The program allowed her to sharpen her creativity and build lasting relationships with many businesses throughout the area. Once SimplyLiving had run its course, she transitioned again to become a reporter and anchor for abc40’s news team. Pereiras has a strong background in creative marketing and social media.

Brian Kane, a professor and researcher at UMass Amherst, is this year’s co-recipient of the International Society of Arboriculture’s (ISA’s) prestigious Alex L. Shigo Award for Excellence in Arboricultural Education. The award honors ISA members for enhancing the quality and professionalism of arboriculture through education. Kane is the Mass. Arborists Assoc. professor of Commercial Arboriculture at UMass Amherst. He is an ISA-certified arborist who started climbing trees professionally 25 years ago. Kane invites his students to participate in his tree research, supports them in their tree-climbing competitions, and guides them to be skilled future workers and business owners in arboriculture. ISA honored Kane at a ceremony on Aug. 3 in Milwaukee as part of the 90th annual ISA International Conference and Trade Show.

Lathrop Communities recently announced the appointment of Mauria Sirum, RN, as the new director of Wellness and Home Care. Sirum is a graduate of Vermont Technical College and Excelsior College in Albany, N.Y., and has a broad range of healthcare experience, including supervision and leadership. Early in her career, Sirum served as a CNA at Berkshire Health Systems and worked as a staff nurse and nursing supervisor for the Sisters of Providence Health System. Just prior to joining the Lathrop team, she was director of nurses at Wingate Healthcare, where she oversaw the nursing department and memory-care neighborhood. She is devoted to transparency, communication, a person-centered wellness philosophy, preventive health education, and initiatives for residents and those who care for them, as well as staff development and team building. In her spare time, Sirum serves on the board of directors for Arena Civic Theater and works as a costumer for plays in her community. Lathrop is a not-for-profit affiliate of the Kendal Corp., and manages independent-living communities in Northampton and Easthampton, serving older adults in the Quaker tradition.

Company Notebook

HCC Named One of State’s Top Women-led Businesses

HOLYOKE — For the second year in a row, Holyoke Community College (HCC) has been named one of the top women-led businesses in Massachusetts by Boston Globe Magazine and the Women’s Edge, formerly the Commonwealth Institute, a nonprofit that supports top female executives. Taken together, the 100 companies on the list represent a total revenue and operating budget of $75.9 billion. HCC and its president, Christina Royal, were ranked 61st. The full list was published Oct. 30 in the annual “Women & Power” edition of the magazine. Royal was also one of 11 executives from the list featured in a separate article, “‘Resist the Temptation to Fit the Mold: Eleven Leaders Share Insights on Cultivating Diverse, Dynamic Teams in Challenging Times.” Royal has been the president of HCC since January 2017. She is the fourth president in HCC’s 75-year history and the first woman to hold that office. In August, she announced that she will retire from HCC after the 2022-23 academic year. Also making the Top 100 list at number 59 was 1983 HCC alumna and Westfield native Linda Markham, president of Cape Air and Nantucket Airlines, based in Hyannis.

 

UMass Amherst Named a Bike Friendly University

AMHERST — UMass Amherst has been designated as a Bike Friendly University (BFU) by the League of American Bicyclists, a grassroots advocacy organization encouraging better bicycling and protecting the rights of people who bike. UMass Amherst is one of only eight universities in Massachusetts to receive the commendation for providing safe, accessible biking on campus. Providing bike-friendly accommodations is a vital part of the university’s Sustainable UMass initiative. In recent years, four-foot-wide bicycle lanes have been constructed on the primary campus roadways of Massachusetts Avenue, North Pleasant Street, and Commonwealth Avenue to promote safe bike travel. In 2016, the university expanded its bike access for students, faculty, and staff by becoming a founding member of ValleyBike Share, and six bike-share stations are now spread across campus to allow students, faculty, and staff to easily rent and return bikes. The UMass Bicycle Commuter Program coordinates the Campus Bicycle Advisory Committee to help the university prioritize bike-related goals on campus, and the UMass Amherst Bike Library rental program, operated by the Student Government Assoc. and the Physical Plant, lets students, faculty, and staff borrow bikes for free, for as long as an entire academic year. UMass joins Harvard, MIT, UMass Lowell, Bentley University, Tufts University, and Boston University’s Charles River and medical-school campuses as Bike Friendly Universities. Since the program launched in 2011, such designations have been certified at 222 U.S. colleges and universities in 47 states.

 

V-One Earns Top Honors at Warsaw Spirits Competition

HADLEY — From its distillery in Kamien, Poland and its headquarters in Hadley, Valley Vodka Inc. recently announced that its original V-One Vodka earned its third Double Gold medal at the Warsaw Spirits Competition in Poland. The Warsaw Spirits Competition is in its fifth year, and this was the third time V-One has competed. This year, the number of entries and producers was record-breaking, with hundreds of alcoholic beverages from more than 32 countries. In the most competitive category, unflavored vodka (in the wheat/spelt/barley category), V-One earned the Double Gold with a score of 93.14.

 

Bulkley Richardson Named Best Law Firm in 12 Areas

Best Lawyers, in partnership with U.S. News and World Report, ranked Bulkley Richardson as 2023’s Best Law Firm in the Springfield region in the following 12 practice areas: banking and finance law, bankruptcy and creditor debtor rights/insolvency and reorganization law, business organizations (including LLCs and partnerships), commercial litigation, corporate law, criminal defense – general practice, criminal defense – white collar, litigation – labor and employment, medical-malpractice law – defendants, personal-injury litigation – defendants, tax law, and trusts and estates law. To be eligible for a ranking, a law firm must have at least one lawyer included in the year’s list of Best Lawyers. Bulkley Richardson had 16 lawyers included on the 2023 Best Lawyers list, and two of the firm’s partners, Mark Cress and John Pucci, were named 2023 Springfield-area Lawyers of the Year. Rankings are based on a rigorous evaluation process that includes the collection of client and lawyer evaluations and peer reviews from leading attorneys in their field.

 

GCAi’s Video for Harvard Tours Middle East

SPRINGFIELD — Harvard Graduate School of Education tapped GCAi’s New England Corporate Video (NECV) division over the summer to produce a series of videos (click here to view) on the Middle East Professional Learning Initiative (MEPLI). MEPLI aims to develop the capacity of teachers in the region. The fellowship is job-embedded and lasts for one year, providing scholarships for professional-education courses (online and/or residential) and support for incorporating learning into existing work. Fellows receive a certificate in professional education upon successful completion of the program. The NECV-produced videos, now being shown at presentations on the program in the Middle East, were shot on campus at Harvard University and produced at NECV’s edit suite in Springfield. Three separate videos were produced, including English, English and Arabic, and all-Arabic language versions. Visit www.youtube.com/watch?v=lP3aBOEQqz0 to view the videos.

 

Liberty Bank Supports Habitat for Humanity

WEST SPRINGFIELD — Liberty Bank recently selected Greater Springfield Habitat for Humanity (GSHFH) to receive one of its community grants. The foundation aims to help low- and moderate-income families improve their economic situation and quality of life. Through Liberty Bank Foundation, Liberty Bank supports nonprofit organizations that its neighbors depend on to build strong families and communities. Grant making is focused on organizations that serve people within Liberty Bank’s market area. GSHFH is a housing ministry dedicated to strengthening communities by empowering low-income families to change their lives and the lives of future generations through home-ownership and home-repair opportunities. This is accomplished by working in partnership with diverse people, from all walks of life, to build and repair simple, decent, affordable housing.

Company Notebook

Collins Electric Wins Project Excellence Award in Education

CHICOPEE — Collins Electric Co. Inc., an electrical contractor based in Chicopee, was recently recognized by the National Electrical Contractors Assoc. with a NECA Project Excellence Award in Education in the over $1 million category for Smith College Neilson Library. NECA established the Project Excellence Award to showcase the exceptional work that its members perform throughout the country. Collins Electric was recognized along with this year’s other winners during NECA’s 2022 convention in Austin, Texas on Oct. 17. The renovation gutted the historic building with a new focus on the future. Additions to the library in the 1930s, 1960s, and 1980s were demolished along with the entire interior of the original 1909 library. The front and rear brick brownstone façades were the only remaining parts. The project involved 150,000 square feet with 5,000 LED, energy-efficient light fixtures; glass skylights; dimming; and windo- shade controls to deliver the best-quality energy-efficient lighting possible. Strict attention was paid to controlling temperature and humidity, as well as tight security, for the library’s rare-books collection.

 

Breeze Airways to Expand Flights at Bradley in 2023

WINDSOR LOCKS, Conn. — The Connecticut Airport Authority announced that Breeze Airways is launching four new destinations from Bradley International Airport, including non-stop service to Vero Beach, Fla., and Phoenix, Ariz., starting from $79 and $99 one-way, respectively; and one-stop/no-plane-change ‘BreezeThru’ flights to Provo, Utah, and San Bernardino, Calif, starting from $99. The new routes will operate on an A220 aircraft as follows: Vero Beach daily, starting Feb 2; Phoenix and Provo Thursday and Sunday, starting Feb. 9; and San Bernardino Thursday and Sunday, starting Feb. 16. “Partnering with Breeze on their expansion has been transformative for Bradley International Airport,” said Kevin Dillon, Connecticut Airport Authority’s executive director. “Their national growth, ongoing innovation, and expanding local network offer our passengers more opportunities to travel conveniently and affordably. We thank Breeze for their partnership in bringing these exciting new routes to this key market and for their continued commitment to our community.”

 

bankESB Supports Food Pantries with Annual Fundraising Drive

EASTHAMPTON — Matthew Sosik, president and CEO of bankESB, announced the kickoff of the bank’s 2022 Neighbors Helping Neighbors fundraising drive to help support local food pantries. This marks the second year of the bank’s annual appeal, inviting bank customers, employees, and members of the community to donate money toward food pantries throughout the month of November. All donations (up to $2,500 per customer) will be matched dollar for dollar by bankESB, and the total raised will be divided among participating food pantries across Western Mass. in communities the bank serves. In 2021, a total of more than $39,000 was raised, which equated to $3,000 for each participating pantry. Donations of any amount are encouraged, and as an added incentive to give, the bank will offer those who donate the opportunity to win a $25 gift card at each of its locations. Those who wish to participate have until Nov. 30 to make their donations. Checks should be made payable to “bankESB Neighbors” and can be dropped off at any bankESB branch or mailed to Margaret Prendergast, bankESB, 36 Main St., Easthampton, MA 01027. The food pantries to be supported include Amherst Survival Center Food Pantry; Best Life Food Ministry, Agawam; BUCC Helping Hands Cupboard Food Pantry, Belchertown; Chicopee Cupboard; Easthampton Community Center Food Pantry; Easthampton Congregational Church Food Cupboard & Oasis Kitchen; Food Bank of Western Massachusetts, Hatfield; Hadley Food Pantry; Hilltown Food Pantry, Goshen; Margaret’s Pantry, Holyoke; Neighbors Helping Neighbors, Inc., South Hadley; Northampton Survival Center; Southampton Community Cupboard; and Westfield Food Pantry.

 

Lee Bank Foundation Distributes $48,600 in Year’s Third Grant Round

LEE — Lee Bank Foundation awarded $48,600 to 16 Berkshire-area organizations in its third round of 2022 community funding. Recipients were awarded grants ranging from $1,000 to $10,600 to support local programming. Included in the awards are a series of Arts Access Grants for arts and culture organizations to expand access to programming for underserved audiences and Food Security Grants for organizations with programs focused on providing food to community members in need. The following organizations received funding from Lee Bank Foundation: Berkshire Innovation Center, Berkshire Regional Planning Commission, Center for Peace Through Culture, Chabad of the Berkshires, CDCSB, the Christian Center, Dalton CRA, EforAll, Good Work Institute (Alliance for a Viable Future), Housatonic Heritage (the Mastheads), Lee Historical Society, Life Needs Co-Op (Stanton Home), the People’s Pantry, Second Street Second Chances, Volunteers in Medicine, and WAM Theatre. Lee Bank Foundation was established in 2021 to support Lee Bank’s long-standing mission of community reinvestment. In its first year, 2021, the foundation awarded a total of $228,610 in grants, and the bank contributed an additional $84,000 in sponsorships.

 

Berkshire Bank’s Foundation Supports 160 Nonprofits During Q3

PITTSFIELD — Berkshire Bank announced more than $660,000 in philanthropic investments from its foundation during the third quarter of 2022. The grants awarded cover a wide range of projects that help foster community DEI-focused programs, support education and youth, and enhance opportunities for individual success in the communities the bank serves. These investments also support the company’s BEST Community Comeback, which includes a planned $15 million in community contributions by the end of 2024. “We are so pleased to support nonprofit organizations once again with philanthropy to sustain vital community services in all the regions that Berkshire Bank serves during challenging economic times,” said Lori Gazzillo Kiely, foundation director. “Since January 2022, the Berkshire Bank Foundation has provided nearly $2 million to support the needs of the community.”

 

 

JimBuddy’s Rec Shop Hosts Grand Opening

CHICOPEE — The Greater Chicopee Chamber of Commerce celebrated the grand opening of JimBuddy’s Rec Shop at 1269 Memorial Dr. with a ribbon cutting on Nov. 2. It officially opened to the public on Oct. 1. JimBuddy’s Rec Shop is owned by Jim and Lisa Robinson, who opened JimBuddy’s Glass Gallery & Vape Shop next door at 1271 Memorial Dr. in 2015. When the space next door at 1269 became available in 2018 — the year cannabis was legalized by Massachusetts voters — the Robinsons rented the space with hopes to open a dispensary. JimBuddy’s received a special permit from the city of Chicopee in April 2021, making it the third recreational cannabis dispensary approved in the city. As a small family business, JimBuddy’s focus is offering quality products from small, local businesses in the cannabis industry like those based Florence, Whately, and Pittsfield. JimBuddy’s Rec Shop is open to customers who are age 21+ with valid ID.

 

Girl Scouts Receive $10,000 from TD Charitable Foundation

HOLYOKE — The Girl Scouts of Central and Western Massachusetts announced that it has received a $10,000 grant from the TD Charitable Foundation in support of On Your Own: Financial Literary for Girls. The grant will provide a free badge program to all Girl Scouts designed to empower them to control their financial futures. All participants complete age-appropriate activities to gain real-world money-management skills. Girl Scouts develop leadership skills and self-esteem as they build a greater understanding of becoming responsible consumers, creating and living by a budget, building and managing credit, increasing their income, and saving and investing for whatever’s next. With the support of contributors such as the TD Charitable Foundation, Girl Scouts is able to help build girls of courage, confidence, and character who make the world a better place. On Your Own: Financial Literacy for Girls is available to all members in grades K through 12. Learn more and sign up to be a member at www.gscwm.org.

 

Chariot Payments Network Emerges from Reorganization

BOSTON — Chariot Payments has emerged from reorganization with a reconstructed board, a new CEO, and an experienced team poised to launch its bank-compliant, hybrid-payment network to introduce a new way to connect traditional finance and banking to the emerging digital economies burgeoning in the world of decentralized finance. Chariot’s hybrid network is configured for bank and regulatory compliance, enabling trusted, secure transactions between traditional finance and banking and instant settlement across digital currency protocols at a fraction of the cost imposed by the current payment networks. Chariot’s CEO, Benjamin Cavallari, along with Chief Technology Officer Mariana Jbantova, resuscitated the startup. After a long rebuild, Chariot Payments announced that Glenn Hanson, CEO of Colony Hills Capital and co-founder of River Valley Investors, and Jay Como, chief data officer of Silicon Valley Bank, are joining Cavallari on the new board of directors. Chariot also announced the reformation of its board of advisors, which includes prominent compliance leaders Angela Ratliff and Kevin Troxell (both with US Bank) and Brandon Oliver (previously with JPMorgan Chase, Morgan Stanley Wealth Management, and the DCU Fintech Center).

 

 

Liberty Bank Supports Habitat for Humanity

WEST SPRINGFIELD — Liberty Bank recently selected Greater Springfield Habitat for Humanity (GSHFH) to receive one of its community grants. The foundation aims to help low- and moderate-income families improve their economic situation and quality of life. “We are very grateful to have been selected to receive this grant. It will help us to continue to provide home-ownership and home-repair services in Hampden County,” GSHFH Executive Director Aimee Giroux said. Through Liberty Bank Foundation, Liberty Bank supports nonprofit organizations that its neighbors depend on to build strong families and communities. Grant making is focused on organizations that serve people within Liberty Bank’s market area. GSHFH is a housing ministry dedicated to strengthening communities by empowering low-income families to change their lives and the lives of future generations through home-ownership and home-repair opportunities. This is accomplished by working in partnership with diverse people, from all walks of life, to build and repair simple, decent, affordable housing.

Difference Makers Features
Celebrate This Year’s Difference Makers on March 24

Kate Campiti, BusinessWest’s associate publisher and advertising director, says that, when the magazine created the Difference Makers recognition program more than two years ago, it did so knowing that there were many ways in which recipients could live up to that title.
And never has that been more evident than with the class of 2011, recently chosen by the magazine after receiving dozens of worthy nominations. Indeed, this year’s cast consists of:

• Pioneer Valley Planning Commission Executive Director Tim Brennan, who has kept one eye on the present and the other on the future — sometimes decades into the future — as he goes about helping to create a better quality of life for area residents and enabling this region to effectively compete in an increasingly global economy. He has many legacies, including the Pioneer Valley Transit Authority, a cleaner Connecticut River, several bike trails, and the Plan for Progress — with more on the horizon;

• The founder of Rays of Hope, Lucia (Lucy) Giuggio Carvalho. A breast-cancer survivor, she took inspiration, and some practical lessons in how to wage an effective event, from an AIDS walk in Boston led by, among others, her nephew, and created a walk that today draws more than 18,000 participants annually. In 17 years, Rays of Hope has raised more than $8 million for breast-cancer services and research, while also creating a strong show of unity in the ongoing fight against this killer;

• Don Kozera, president of Human Resources Unlimited, who, over the course of three decades of leadership, has enabled the organization to expand and evolve while remaining true to its original mission: helping individuals with mental and physical disabilities find employment and thus become productive members of society. Kozera has steered the agency though a number of fiscal and bureaucratic challenges while keeping it on course with its all-important goals;

• Robert Perry, a quasi-retired accountant who has, over the course of his career, devoted generous amounts of time, energy, imagination, and dedication to a number of nonprofit organizations, especially Habitat for Humanity. While lending his financial acumen and strong leadership and organizational skills to that agency as president and treasurer, he and his wife, Bobbi, also provided a large dose of inspiration when they committed to donating and raising $35,000 each toward the construction of a Habitat home, the building of which coincided with their 35th wedding anniversary; and

• Holyoke’s police chief, Anthony Scott, who says that his decade-long mission in that job — one that most would say he’s accomplished — has been to “increase the overhead” on criminals in that city, thus driving them out of business, or at least to another community. While doing so, he’s kept the heat on judges and probation officers to keep criminals in jail and off the streets.

“This year’s class of Difference Makers clearly show that there are, indeed, many ways to make a difference in our community,” said Campiti, noting that the award was created to highlight this fact and hopefully inspire others to find new and different ways to continue this legacy.
The class of 2011 will be honored at a gala slated for March 24 at the Log Cabin Banquet & Meeting House in Holyoke, beginning with a networking hour starting at 5 p.m. The event will feature entertainment, butlered hors d’ouevres, lavish food stations, introductions of the Difference Makers, and remarks from the members of this year’s class.
Tickets are $50 per person, with tables of 10 available. For more information or to order tickets, call (413) 781-8600, ext. 10, or visit www.businesswest.com.

Departments

DVP Garners Advertising Award

EAST LONGMEADOW — Del Padre Visual Productions (DVP) of East Longmeadow is among the winners of the first tier of competition for this year’s ADDY Awards, presented by the American Advertising Federation. DVP Inc., a multi-media firm specializing in video production, interactive CD-ROM design, and high-end web design, garnered a Silver ADDY Award on March 29 in the Interactive Multimedia category for a CD-ROM produced for Proficient Audio, a manufacturer of home theater components in Riverside, Calif. The project created a resource disk for a new Proficient product — the M4 Audio Controller, used to interface with various audio systems throughout a home or business, according to Nino Del Padre, president and founder of DVP. ADDY Awards recognize creative excellence in advertising on a three-tier basis; tier-one entrants who are forwarded to the second tier compete against other winners in district competitions, and winners at that level move on to the final ADDY Awards competition, where they compete for gold and silver awards.

Bank of Western Mass. Announces Funding for Two Community Projects

SPRINGFIELD — In celebrating its 20th anniversary, the Bank of Western Massachusetts hosted a luncheon for some 300 founding shareholders, customers, and friends on April 20 at Chez Josef in Feeding Hills. As part of its festivities, the bank announced the commitment of an interest-free line of credit for Habitat of Humanity, which will be used to acquire property Habitat for Humanity designates within Springfield for the construction of single-family homes for low-to-moderate income families in the city. The bank has also committed $75,000 as a major sponsor of a joint project with the Hampden County Bar Association to establish a legal clinic to be operated by the bar association members. The grant will be used to fund the initial start-up and operating costs of the office, which will be staffed by Western New England College’s Law School students, who will donate their time to those who cannot afford legal counsel.

Monson Savings Approved as SBA Express Lender

MONSON — The Small Business Administration has approved Monson Savings Bank as an SBA Express lender. The approval process is extensive, requiring review by SBA personnel in Springfield, Boston, and Washington, D.C. The designation means that Monson Savings may now offer loans to small and medium-size businesses that include a 50% SBA loan guarantee and are designed to provide expeditious service on loan applications. The program allows loans up to $250,000 with fixed or variable interest rates that cannot exceed SBA maximums. Up to 50% of these loans will be guaranteed by the federal government through the SBA.

MassMutual Web Site Earns ‘Excellent’ Ranking

SPRINGFIELD — Massachusetts Mutual Life Insurance Company (MassMutual) has been awarded an “excellent” rating for its consumer web site by DALBAR Inc., a leading financial services market research and consulting firm. MassMutual was one of an elite group of financial services companies whose Web site — www.massmutual.com — was designated excellent by DALBAR (its highest designation) in DALBAR’s Life Insurance and Annuity WebMonitor Quarterly Trending and Rankings Report, issued in February. The user-friendly Web site for consumers provides easy access to product information, educational materials, customer service, and experienced financial professionals. In addition, the company’s Web site for financial professionals, FieldNet, has received an ‘excellent’ designation by DALBAR for 11 straight quarters, and earned first place for eight of those quarters, making it the top site in the industry during that time period.

Callaway Golf Estimates 10% Increase in Sales

Callaway Golf Company officials estimate that net sales for the first quarter ended March 31 would be between $330 million and $335 million, an estimated increase of approximately 10% when compared to net sales of $302 million during the same period last year.

Building Permits

The following building permits were issued during the month of August 2023.

CHICOPEE

Rodrigo Araujo
348-354 Montcalm St.
$13,500 — Construct deck, stairs, and railing

Basser Kaufman Mass 310 LLC
678 Memorial Dr.
$372,000 — Roofing at Stop & Shop

Paul Bebo
244 Montgomery St.
$16,800 — Roofing; repair stairs, handrail, and gutters

MA Home Buyers LLC
618 McKinstry Ave.
$14,285 — Roofing

Montcalm Associates LP
419 Montcalm St.
$125,000 — Roofing

Victor Rivera
141 Skeele St.
$37,640 — Roofing

HADLEY

Amir Mikhchi
216 Russell St.
N/A — Plumbing repair

LEE

David Delgrande, Anne Delgrande
135 Housatonic St.
$1,300 — Vinyl windows

LENOX

Spigalina LLC
80 Main St.
$1,100 ­— Roofing

NORTHAMPTON

25 Williams LLC
25 Williams St.
$13,300 — Insulation and weatherization

City of Northampton
274 Main St.
$9,258 — New auditorium dome work platform and hoist framing at Academy of Music

Lake Rentals LLC
312 King St.
$99,000 — Interior renovations

Lathrop Community Inc.
680 Bridge Road
$35,000 — Meeting house roofing

Messer Investments Inc.
306 King St.
$6,120 — Illuminated ground sign for Northampton Athletic Club

Pioneer Valley Habitat for Humanity
781 Burts Pit Road
$25,600 — Install roof-mounted solar system

Pioneer Valley Habitat for Humanity
789 Burts Pit Road
$24,000 — Install roof-mounted solar system

Smith College
College Lane
$23,000 — Open floor for electrical work, install plywood subfloor to close floor back up, construct new wall with door

Smith College
112 Elm St.
$6,000 — Repairs to porch at Hopkins House

St. John’s Episcopal Church, T-Mobile
48 Elm St.
$7,240 — Replace copper flashing

PITTSFIELD

Blue Chair Properties LLC
101 Dan Fox Dr.
$25,000 — Dish to install microwave dish, OVP, and associated cables on existing wireless facility

Clock Tower Partners LLC
75 South Church St.
$190,500 — Roofing

Pittsfield Management Systems Inc.
1000 North St.
$30,000 — Remove and replace existing rooftop heating and cooling unit

Patrick Ricchi
169 First St.
$17,300 ­— Roofing

Scarafoni Associates Nominee Trust
5 North St.
$420,000 — Roofing

Scarafoni Associates Nominee Trust
76 North St.
$2,561 — Add non-load-bearing wall

SPRINGFIELD

City of Springfield
90 Berkshire St.
$142,618 — At Springfield Public Day High School, hallway ceiling removal and replacement, roofing, structural support frame, existing louver infill, classroom wall repair, concrete pads, new chimney access door, new electrical room door

City of Springfield
55 Catharine St.
$127,000 — Miscellaneous repairs coinciding with mechanical upgrades at Rebecca M. Johnson School

City of Springfield
65 Sumner Ave.
$2,362,090 — Alter interior space for use as pre-kindergarten school

The Community Music School of Springfield Inc.
127 State St.
$208,100 — Roofing

Lingo Associates LLC
20 Carando Dr.
$269,000 — Roofing

Wytas Properties LLC
8 Florence St.
$80,000 — Alter mixed-use property (commercial and one-family) to a three-family residential structure; install second egress on third floor and install doors and windows

Banking and Financial Services Sections

Lending Support

Country Bank President Paul Scully

Country Bank President Paul Scully

Country Bank’s sheer scope in Eastern and Central Mass. — it now boasts 15 branches, almost $1.4 billion in assets, and a loan portfolio approaching $1 billion — positions it among the larger banks in its footprint. But even during a time of financial growth, President Paul Scully is equally committed to growing the bank’s community ties, through an ever-evolving series of initiatives that engage employees, customers, and area residents alike. After all, a bank’s success, he believes, shouldn’t be reflected simply on the bottom line.

Paul Scully is gratified that Country Bank is wrapping up a particularly strong year for both commercial loans and retail business. But the bottom line isn’t all the bank is building.

For instance, employees at the bank’s newest branch, in Worcester, recently teamed with Habitat for Humanity to build a playhouse for children of veterans. “Staff members spent the day building the playhouse in the parking lot,” said Scully, the bank’s president. “They loved it.”

More significantly, Scully recently returned from Haiti, where a team of 14 built two houses over five days before being chased out by the quick-moving Hurricane Matthew. Last year, he accompanied a team of management-level employees on a similar home-building mission in the beleaguered Caribbean nation, and this year, he opened it up to all staff members.

“Thirty-three people said they’d like to go, so we had a lottery,” he explained. “It’s a tremendous feeling giving back in the most impoverished country in the western hemisphere. They realized, if they didn’t before, how amazingly fortunate everyone here is.”

The home-building project was also an exercise in team building, he added. “We got to know people for who they are — not just the role they play Monday through Friday.”

That sense of community — both within the Country Bank family and in service to the cities and towns where its 15 branches operate — has increasingly become a hallmark of the Ware-based institution’s identity, Scully said.

Country Bank employees

Country Bank employees in Worcester celebrate the construction of a playhouse for children of veterans, a project conducted alongside Habitat for Humanity.

“When it comes to giving and community involvement, we believe that’s the role of a community bank, and most community banks feel similarly,” he told BusinessWest, noting that the bank’s support of area food banks, senior centers, and Baystate Mary Lane Hospital, among other entities — in all, totaling some $600,000 annually.

“Donations are geared toward all aspects of the community to improve quality of life for residents,” he said. “We’re a staunch supporter of our local hospital because we believe healthy communities must have access to good healthcare, and people want to stay and live and perhaps move into our communities to access quality healthcare.”

To further focus its community involvement, in 2015, the bank launched its Country Bank Cares community volunteer program, offering volunteer opportunities at various events throughout the year to Country Bank staff. Each volunteer hour is logged, and at the end of the year, staff members who volunteered 10 hours or more are awarded a grant to a charity of their choice for $100; 25 hours earns $250.

 

Thirty-three people said they’d like to go, so we had a lottery. It’s a tremendous feeling giving back in the most impoverished country in the western hemisphere. They realized, if they didn’t before, how amazingly fortunate everyone here is.”

 

“They have a stake in where the money goes,” said Shelly Regin, the bank’s marketing director, noting that employees donate about 700 hours of service per year. “They’re really engaged in it and honored to take part in it.”

The spirit of giving even incorporates a dress-down day on Fridays, when employees pay to wear jeans, and the bank matches all donations. At the end of each month, a committee of staff members decides which local nonprofits get the money — to the tune of about $2,500 a month. “That’s a lot of jeans,” Scully said. Meanwhile, a recent event called Be Bald, Be Bold had employees donning bald caps to draw attention to cancer research and raise money for the Baystate Mary Lane Walk of Champions.

“This is something that existed here long before Shelly or me,” he went on, explaining the motivation behind Country Bank Cares and other initiatives. “It’s the idea that Country Bank is engaged in the community and people’s quality of life, and we want our 220 staff members to experience another dimension of giving back.”

Country and City

With assets of $1.39 billion at the end of 2015 and a loan portfolio of more than $978 million, Country Bank is, of course, deeply ingrained in its communities in the traditional banking sense as well. And 2016 has seen further financial growth.

“We’ve had a very robust year in commercial loan originations, really centered in our existing footprint but also throughout New England,” Scully said. “We’ve had a tremendous year in both loan growth and deposit growth. I think that’s attributable, in part, to improvements we’re seeing in the economy and more robust product offerings.”

He noted that the evolution of e-banking solutions increasingly allows banks to develop relationships with customers outside their branch footprint. “That’s opening up the market dramatically. Folks can open up accounts with us online, can do anything they want online.”

Still, physical branches remain important, and the move to Worcester last year made sense on multiple levels, he explained.


Go HERE for a list of Banks in Western Mass.


“We’ve been lending in Worcester for more than 50 years,” he noted, adding that the city boasts a larger population and more diverse demographic than most Country branches, both of which equate into more business opportunity. And without a branch, it was difficult to move commercial customers into other products, such as retail accounts.

“From a cultural perspective, we have not changed the culture to adapt to the city — we’ve just brought the same level of service and quality to Worcester as our other marketplaces.”

Shelly Regin

Shelly Regin says employees are gratified to have opportunities for volunteerism and a say in where the bank’s charitable dollars go.

However, Country remains focused on growing its e-banking platforms as well, reaching a generation that prefers the convenience of doing business on their devices rather than visit a branch. But the community-bank world has long moved past the days of thinking branches will eventually be obsolete.

“They said years ago that ATMs are going to replace branches,” Scully said. “What happens is, every time there’s an advancement, people believe it’s going to replace something, but it doesn’t replace it — it just complements it. In this case, it allows customers to enjoy many different ways to do their banking. Has the foot traffic slowed down? Yes, a little bit, but people still want to know it’s there if they need it for any reason.”

Mortgage applications are one area where the change in customer behavior has been stark. When Country launched an online application option 10 years ago, customers were slow to embrace it, preferring to meet with a loan officer in person. Online applications were filed mostly by customers with poor credit who were targeting multiple banks at once, hoping someone would accept them. Today, 80% of the bank’s mortgage applications originate online, simply because borrowers realize it’s easier.

Brick-and-mortar branches are important for branding as well, but marketing campaigns — through both traditional and social media — remain critical, Regin said, noting that the challenge is to effectively tell a story that’s reflective of the institution and sets it apart.

To that end, with the help of its marketing agency, the bank conducted scores of interviews, not only with customers and employees, but people with no connection at all to Country Bank, asking why they choose to bank or work there, or why they don’t. The overwhelming takeaway, Regin said, is that relationships, and how the bank treats people, are its most important investment. So its current campaign incorporates slogans driving home the importance of priorities like service and even good manners. (One slogan reads, “we think politeness is a higher form of intelligence.”)

“That’s just who we are,” she said, before Scully added that the bank has always conducted business that way, but the campaign simply crystallizes it. Equally important is providing the kind of customer or borrower experience that leads to referrals. “Someone says, ‘I had a great experience with them.’ Another says, ‘OK, maybe I’ll give them a try too.’”

Community Legacy

The Country Bank name is only 35 years old, but the institution has been around since 1850, when it was known as Ware Savings Bank. It took on its current name after a 1981 merger with Palmer Savings Bank; another merger with Leicester Savings Bank 17 years ago further increased the bank’s holdings.

With that long history behind it, the bank understands the importance of helping future generations establish their own financial health, which is why Country conducts financial-literacy programs in 29 elementary schools, conducts a Credit for Life program in area high schools — teaching seniors the importance of prioritizing spending — and expanding that program with seniors at Worcester Polytechnic Institute.

“That next step is really geared toward those graduating from college,” Scully said. “They’re the ones who will be experiencing the real workforce soon, so the engagement is greater.”

Also thinking generationally — this time focusing on Millennials — Country has been overhauling its corporate headquarters to reflect modern workforce trends, such as low walls, collaborative spaces, enhanced technology, and even a café.

“We want to be an employer of choice for Millennials and folks who say, ‘this would be a cool place to work,’” he explained. “There’s great stuff happening; we’re creating a different vibe in this building. I say we’re giving it a Google vibe. We want to have the building become a place where people not only want to work, but feel really engaged.”

It’s just one more way Country Bank continues to identify needs and meet them — just as it has for the past 166 years.

Joseph Bednar can be reached at [email protected]

Company Notebook

New Valley Bank & Trust Opens West Springfield Branch

SPRINGFIELD — New Valley Bank & Trust cut the ribbon on its newest full-service branch at 333 Elm St., West Springfield, on Oct. 7. Joining the bank’s board chair, Frank Fitzgerald, was West Springfield Mayor Will Reichelt, state Sen. John Velis, and state Rep. Michael Finn. “Our customers and prospects have been asking us to open a branch on the west side of the Connecticut River for some time,” New Valley President Jeff Sullivan said. “We have recognized the need to increase the convenience of doing business with the bank, and we are proud to be able to offer our services in West Springfield. I spent 11 years of my career working on Elm Street, and many members of the New Valley team have had similar past experiences. We are thrilled to be back in the neighborhood with friendly, familiar faces. As a gesture of good will, the bank recently donated to the West Springfield Boys and Girls Club, the first of many new community partnerships to come.”

 

Country Bank Pledges $10 Million to Support Affordable Housing

WARE — Country Bank has introduced a new affordable-housing program featuring no down payment for first-time homebuyers. The first-of-its-kind program will assist low- to moderate-income families in purchasing a home. Country Bank has pledged $10 million to the program to help make a difference for these first-time homebuyers. This program is designed to help those who need it most by offering 100% financing for single-family homes or condominiums and 95% financing for two-family properties, with no down payment. In addition, the bank will cover 100% of the private mortgage insurance (PMI) that traditionally adds to the monthly payment, saving the borrower hundreds of dollars each month. This feature also gives the borrower more purchasing power by not having to pay the cost of mortgage insurance. Certain restrictions and locations apply for this program. “Buying your first home can be very stressful, and not having the ability to save for a down payment prohibits many from purchasing a home, even when they can afford the monthly payment. Country Bank’s mortgage experts can assist those interested in learning more about the program or who may be ready to purchase a home. The no-down-payment, first-time homebuyer program is available until the $10 million commitment has been allocated. To learn more, visit www.countrybank.com/mortgages or a banking center, or call the Customer Care Center at (800) 322-8233.

 

Arts Integration Studio Opens

HOLYOKE — Priscilla Kane Hellweg announced the launch of a new consulting firm, the Arts Integration Studio. Hellweg, who retired in December 2021 after 40 years as the executive/artistic director of Enchanted Circle Theater in Holyoke, said the Arts Integration Studio is a creative makerspace designed to address critical needs in education, community health, and the environment. The studio incorporates creativity, the arts, and cultural engagement, and collaborates with others to promote positive outcomes and sustainable solutions to pressing educational and social concerns. This fall, the studio announced four partnerships: with Pittsfield Public Schools and Berkshire Educational Resources on comprehensive professional development in arts integration, open to all K-12 teachers and specialists in Berkshire county; with Mount Holyoke College and its Professional and Graduate Education Department on a graduate fellowship focused on producing research and publications on arts and learning; with the town of Longmeadow, Bay Path University, and Deza Studios to produce a public art exhibit that illuminates community-wide perspectives around climate despair, resilience, and action as the town embarks on updating its master municipal plan with a focus on equity and climate change; and with the Treehouse Foundation, an intergenerational community in Easthampton designed to support families with children who have experienced foster care. The Arts Integration Studio is also developing ARTS CORPS, a work/study/professional training program for college students and emerging teaching artists interested in the intersectionality of arts, education, social justice, and community well-being.

 

Mercedes-Benz of Springfield Celebrates Five Years

CHICOPEE — Mercedes-Benz of Springfield is celebrating five years since opening its doors on Oct. 16, 2017. Mercedes-Benz of Springfield’s early and sustained success continues to validate the brand’s decision to put a site in the Pioneer Valley, despite the 11-year hiatus in having a local Mercedes-Benz dealership. Since opening five years ago, the dealership has serviced 53,795 cars, conducted 68,000 car washes, sold and delivered more than 6,400 vehicles, partnered with more than 350 organizations, and increased its team from 30 employees on opening day to 55 today. It has been honored with two BusinessWest 40 Under Forty awards, three Mercedes-Benz Best of the Best Awards, and an Amherst Area Chamber of Commerce A+ Award, and was an EY Entrepreneur of the Year finalist.

 

Rocky’s Ace Hardware Reopens Agawam Store

SPRINGFIELD — Rocky’s Ace Hardware, one of the country’s largest family-owned Ace Hardware dealers, celebrated the reopening of its Agawam location on Oct. 22. “This renovation has allowed us to expand options for our customers and offer a more well-rounded shopping experience,” Rocky’s Ace Hardware President Rocco Falcone said. “Aside from a complete indoor and outdoor remodel, we have added full fishing and Carhartt departments to the store, as well as expanded tool and grill departments. We are really excited to show off these renovations to our new and returning customers.”

 

Hometown Financial Group Welcomes Envision Bank

EASTHAMPTON — Hometown Financial Group Inc., the multi-bank mutual holding company for bankESB, bankHometown, and Abington Bank, has completed its acquisition of Randolph Bancorp Inc, the bank holding company for Envision Bank. Under the agreement, the acquired Envision Bank branches have been rebranded as Abington Bank. Abington Bank now has $1.4 billion in assets and 10 branches located throughout the South Shore and South Coast, adding offices in Braintree, Randolph, and two in Stoughton to its existing network of offices in Abington, Avon, Holbrook, Marion, and two in Cohasset. The transaction expands Hometown Financial Group’s market presence in Eastern Mass., bringing consolidated assets to $4.5 billion with 37 branches located throughout Massachusetts and Northeastern Connecticut. In addition, Envision Mortgage, with offices in Braintree, North Attleboro, and Westport, will join Hometown Financial Group within the newly formed Hometown Mortgage. This transaction is the sixth strategic merger for Hometown in the last seven years. In 2015, Hometown acquired Citizens National Bancorp. Inc., based in Putnam, Connecticut, then merged with Hometown Community Bancorp. MHC, the holding company for Hometown Bank, in 2016. It then acquired Pilgrim Bancshares Inc. and Abington Bank in 2019, and later that year acquired Millbury Savings Bank.

 

Chariot Payments Network Emerges from Reorganization

BOSTON — Chariot Payments has emerged from reorganization with a reconstructed board, a new CEO, and an experienced team poised to launch its bank-compliant, hybrid-payment network to introduce a new way to connect traditional finance and banking to the emerging digital economies burgeoning in the world of decentralized finance. Chariot’s hybrid network is configured for bank and regulatory compliance, enabling trusted, secure transactions between traditional finance and banking and instant settlement across digital currency protocols at a fraction of the cost imposed by the current payment networks. Chariot’s CEO, Benjamin Cavallari, along with Chief Technology Officer Mariana Jbantova, resuscitated the startup. After a long rebuild, Chariot Payments announced that Glenn Hanson, CEO of Colony Hills Capital and co-founder of River Valley Investors, and Jay Como, chief data officer of Silicon Valley Bank, are joining Cavallari on the new board of directors. Chariot also announced the reformation of its board of advisors, which includes prominent compliance leaders Angela Ratliff and Kevin Troxell (both with US Bank) and Brandon Oliver (previously with JPMorgan Chase, Morgan Stanley Wealth Management, and the DCU Fintech Center).

 

Liberty Bank Supports Habitat for Humanity

WEST SPRINGFIELD — Liberty Bank recently selected Greater Springfield Habitat for Humanity (GSHFH) to receive one of its community grants. The foundation aims to help low- and moderate-income families improve their economic situation and quality of life.

“We are very grateful to have been selected to receive this grant. It will help us to continue to provide home-ownership and home-repair services in Hampden County,” GSHFH Executive Director Aimee Giroux said. Through Liberty Bank Foundation, Liberty Bank supports nonprofit organizations that its neighbors depend on to build strong families and communities. Grant making is focused on organizations that serve people within Liberty Bank’s market area. GSHFH is a housing ministry dedicated to strengthening communities by empowering low-income families to change their lives and the lives of future generations through home-ownership and home-repair opportunities. This is accomplished by working in partnership with diverse people, from all walks of life, to build and repair simple, decent, affordable housing.

Celebrating the Class of 2013

More than 650 people flocked to the Log Cabin Banquet & Meeting House on June 20 to celebrate BusinessWest’s 40 Under Forty Class of 2013 and the many accomplishments of its members. Attendees enjoyed picture perfect weather, fine food, and perhaps the best networking event of the year. On the pages that follow, we offer a photographic look back at a memorable evening for all those in attendance, but especially those who walked out with the 40 Under Forty plaques, seen at right, just prior to the start of the gala. The event was sponsored by Baystate Health, Fathers & Sons, Hampden Bank, the Isenberg School of Management at UMass Amherst, Moriarty & Primack, P.C., Paragus Strategic I.T., and the Young Professional Society of Greater Springfield.

The event was sponsored by:

From left, Robert Hogan, quality control supervisor for U.S. Tsubaki, and his wife Samalid Hogan, senior project manager for the City of Springfield, with her fellow Class of 2013 honoree, Annamarie Golden, manager of Community Relations and Community Benefits, Baystate Health, and husband Hunter Golden, owner of Write Stuff Copywriting.

Elizabeth Beaudry, senior commercial credit analyst and information technology administrator, and Shonda Pettiford, assistant director of Commonwealth Honors College at UMass Amherst, two members of the Class of 201,3 share a moment before the awards ceremony.

Xiaolei Hua, credit analyst at PeoplesBank and fellow Class of 2013 honoree Geoffrey Croteau, financial advisor and managing associate sales manager at MassMutual Charter Oak Insurance and Financial Services network during the VIP hour in the Grand Edna Ballroom.

Representing one of the evening’s sponsors, Hampden Bank, is Nora Braska, assistant vice president and training officer; Peg Daoust, branch manager; and Amy Scribner, assistant vice president and senior marketing administrator.

From left, Jose Hernandez, machine operator for Rockbestos-Suprenant Cable Corporation; Alejandro Cameron, John Rivas, and Zydalis Zayas, WGBY-TV community engagement associates; Class of 2013 honoree, Vanessa Pabon, director of community engagement for WGBY-TV; Pabon’s daughter, Shayla Burge, and mother, Milta Franco, a case manager for Brightwood Health Center; and Veronica Garcia, WGBY community engagement assistant.

Below, Emily McArdle, left, physical therapist and Jeanne Coburn, audiologist, both of Baystate Rehabilitation Care, one of the evening’s sponsors.

From left, Danielle Nicklas, an attorney with Cooley Shrair, and Jim Tinker, senior tax accountant, Burgess, Shultz & Robb, network with Amy Scott, president of Wild Apple Design Group, and Jennifer Schimmel Stanley, executive director of Greater Springfield Habitat for Humanity, both members of the 40 Under Forty Class of 2011.

From left, Patrick Leary, Class of 2007, shareholder and vice president of Moriarity & Primack, P.C., an event sponsor, networks with Gwen Burke, senior advertising consultant with BusinessWest, her husband Chuck Burke, president of Action Marine and Water Sports, and Damon Cartelli, member of the Class of 2010, and president and general manager of Fathers & Sons, also an event sponsor.

The team at UMass Amherst Isenberg School of Management, an event sponsor, gathers before the awards ceremony. From left, Trista Hevey, program information specialist; Michelle Rup, office manager; Jennifer Meunier, director of Business Development; Kyle Bate, academic advisor and program developer; Melissa Garrett-Preston, academic advisor; Allison Furkey, media PR liaison; and Rachel Trafford, director of Organizational Metrix.

The NUVO Bank & Trust Company team supported Class of 2013 honoree, Elizabeth Beaudry (fifth from left), senior commercial credit analyst and information technology administrator. Front row, from left, Michael Buckmaster, vice president, commercial lending; Leslie Ross Lawrence, senior vice president/CCO and SOO; Beaudry; Jackalyn Guenette, loan deposit operations agent; Sue Fearn, assistant vice president, client sales and service; back row; Jay Caron, president and CEO, Bee-Line Corp., and NUVO board of director; Jeff Sattler, president and senior loan officer; Denise Perkins, corporate secretary; Dale Janes, CEO; Jay Seyler, vice president, commercial loan division; and Eric Jalbert, credit analyst.

Gary Popovich, left, and Daniel Duncan, accounting associates, chat with Rebecca Connolly, audit manager, all of Moriarty & Primack, one of the event sponsors.

Brenna Murphy McGee, Holyoke city councilor and member of the Class of 2013, with her husband, Todd McGee, Class of 2011, director, E&B Planning at Mass Mutual, and fellow Holyoke city councilor.

Delcie Bean, Class of 2008 and founder and CEO of event sponsor Paragus IT, spoke to the audience of more than 650 people about the need for a computer technology-mentoring program that will benefit local youths, create jobs, and attract businesses to the Pioneer Valley through the reorganization of Valley Technology Outreach. Here, Bean is assisted by children from the Westfield Boys and Girls Club, who demonstrated the national numbers that underscore the need for more educational support through computer technology.

Caitlin Casey, occupational therapist with Hartford Healthcare, and husband Jeremy Casey, assistant vice president and commercial service officer, Westfield Bank, celebrate his standing as a member of the Class of 2013.

From left, Darren Couture, painting contractor; Erin Couture, Class of 2013, vice president and commercial loan officer, Florence Savings Bank; Jeremy Leap, Class of 2013, vice president of commercial lending for Country Bank; and Andy Robb, Class of 2013, president, Burgess, Schultz & Robb, P.C.

Timothy Brunelle, employee of L-3 KEO, and wife Erin Fontaine Brunelle, realtor, Century 21 Hometown Associates, founder, co-chair of Buy Holyoke and a member of the Class of 2013.

From left, Evan Alberts, practice manager and financial services professional, MassMutual Charter Oak Insurance and Financial Services; Ian Vukovich, Class of 2010, director of product delivery, MassMutual-USIG; Erin Kates, Baystate Health; Matt Geffin, Class of 2011, vice president of business development, Webber and Grinnell Insurance; and Danny Kates, Class of 2013, managing associate, MassMutual Charter Oak Insurance and Financial Services.

From left, Michael Hayden, owner, Springfield Motors; Ashley Bernard, speech pathologist, Springfield Public Schools, Nick Zajac, loan officer, Top Flight Financial; Carla Cosenzi, Class of 2012, and Tommy Cosenzi, Class of 2013, co-owners of TommyCar Auto Group; Amanda Douglas, esthetician at Puffers Day Spa and Salon; and Trevor Wood, engineer, City of Westfield.

From left, Melissa Mattison, clinical assistant professor, Western New England University (WNEU); Kim Gallo, staff Assistant, WNEU College of Pharmacy; Kam Capoccia, Class of 2013, associate professor of pharmacy practice, WNEU; and Jill Popp, Department of Research, Connecticut Children’s Medical Center, network in the Southampton Room.

Chris Thompson, left, Class of 2009, vice president, business development, Springfield Falcons Hockey, networks with Jill Monson, Class of 2010, CEO, Inspired Marketing; and Alex Morse, mayor of Holyoke.

From left, John Roberson, vice president, Children & Family Services; Ja’net Smith, program director, Juvenile Programs, both with the Center for Human Development; Jennifer Root, Class of 2013, clinical director for the Center for Human Development; and Kate Blachfield, manager, HP Hood.

From left, Joe Bednar, senior writer, and Elizabeth Taras, staff writer at BusinessWest, co-introducers of the Class of 2013, and George O’Brien, the magazine’s editor, await the next winner’s walk to the stage to receive their plaque.

Check below for all photos from the event:

Cover Story

Creature Comforts

Executive Director Sarah Tsitso with a couple of poitou donkeys.

Executive Director Sarah Tsitso with a couple of poitou donkeys.

The Zoo in Forest Park & Education Center has seen its share of changes over the decades, and its current executive director, Sarah Tsitso, admits it’s still an underappreciated asset in Springfield. But an asset it is, she asserts, one that has honed its focus in recent years to emphasize education, conservation, and rehabilitation — and all the intriguing ways those ideas intersect.

Montana is a bobcat who used to be someone’s pet. That is, until, authorities found out and confiscated her; even out west, you can’t just go bring home a bobcat.

But since Montana had been declawed, the aging feline had no chance of survival in the wild, and needed a new home. The Zoo in Forest Park became that home.

“We’ve started working more collaboratively with other zoos, and particularly sanctuaries and rehab facilities, around the country for animal placements,” said Sarah Tsitso, who was named the zoo’s executive director last spring. “We want animals that make sense for our zoo in terms of our size, our geography, and our climate — especially animals that can’t be released into the wild, that are living in a sanctuary right now and are in need of a permanent home.”

With its 125th anniversary around the corner next year, the zoo has seen its share of evolution over the years, and that process is never-ending, Tsitso said. “We’ve been doing a lot of internal strategic thinking about the direction we want to take going forward, and one of the things we’re really focused on is moving away from that traditional zoo model and more toward education, conservation, and rehabilitation.”

The facility has been working recently with sanctuaries in Florida, Texas, Kansas, and Ohio to provide a home for animals in need of one. One example is a 1-year-old orphan coyote who was brought to a sanctuary with a broken leg. “She healed, but has never lived in the wild,” Tsitso said. “So she’s being flown in here.”

She’ll share the zoo’s four and a half acres with some 150 animal species, from timberwolf siblings Orion and Aurora to a pair of red-tailed hawks who rehabbed from injury but are not releasable in the wild, to a three-legged baby opossum who had the fourth limb amputated due to a serious injury, and is being moved from a sanctuary to its new home in Forest Park.

Then there’s a mink named Monte who escaped from a fur farm in Utah and found his way to a sanctuary, Tsitso said. “They were looking for a home for him because he’s never been in the wild; he was bred for his fur. We named him after the Count of Monte Cristo. Because of the jailbreak.”

In fact, the majority of the zoo’s animals are elderly, disabled in some way, or otherwise unable to survive in the wild, which makes the center’s focus on conservation and rehabilitation an important part of its robust educational outreach.

“Certainly, we want people to be aware that human interference has consequences,” Tsitso said. “Some of these animals have been hit by cars or are otherwise examples of nature meeting humans.”

Although a part of Forest Park for well over a century, the zoo is still an underap-preciated city asset, its executive director says.

Although a part of Forest Park for well over a century, the zoo is still an underap-preciated city asset, its executive director says.

The zoo is currently working to bring in two bald eagles, a male and female, from a wildlife sanctuary in Alaska. Neither is releasable into the wild, as one had to have a wing tip amputated, and other one had a broken wing, so neither can fly.

“They’ll provide some interesting education to the public about bald eagles and why they are a symbol of our nation and how they were once endangered and now, through all these conservation efforts, their population has stabilized, which is wonderful,” Tsitso said.

She hopes to one day tell similar stories about other threatened or endangered animals in the Zoo at Forest Park, including its ring-tailed lemurs, arctic wolves, and poitou donkeys. “We’re continuing that movement of bringing in animals that need a home, that fit with our collection, and that are educationally interesting to people.”

In the meantime, this nonprofit veteran has found her own new home in a job she loves.

“I just felt like it was my opportunity to give something back to Springfield,” Tsitso said, “and do what I could do to make sure this asset stays around another 125 years and that people know it’s it’s here, and come and enjoy what we have to offer — and we have so much to offer.”

Hear Her Roar

Tsitso told BusinessWest that Nathan Bazinet, the zoo’s interim director before she arrived, and Nunzio Bruno, then its board president, were looking for someone to come in and bring stability to this venerable nonprofit, despite the many challenges it faces.

“They wanted someone to connect it to the community and run it like a business,” she said, noting that conversations started a year before she came on board, but when she did, she fully embraced the opportunity.

“I really love the zoo,” she said. “It’s so ingrained in the fabric of Springfield and this neighborhood in particular. I really feel like I was meant to be here. I feel very fulfilled here — we have a great board, a great staff, and I love working with the animals.”

Until recently, Tsitso and her family lived in the Forest Park neighborhood — for more than 15 years, in fact.

“Our daughter was born in a house not a half-mile from here. And when she was little, we came here all the time. We’d walk from our house to here, she had birthday parties here, she loved this place. And I just really appreciated that it was here. Yet, so many people are unaware that we have this asset, this treasure, right here in the city.”

True to the zoo’s full name — the Zoo in Forest Park & Education Center — the facility focuses heavily on wildlife education, offering a variety of educational programs and special events for children and adults, from Zoo on the Go — which brings animals into schools, libraries, and senior centers — to guided tours and discovery programs for all ages, as well as Zoo Camp during winter and summer school vacations.

The zoo also offers a vibrant internship program, she said, providing students at area colleges studying animal science or veterinary care an opportunity to learn outside the classroom.

Broadening those programs is a priority, Tsitso said, for reasons that extend beyond the value of education, which is significant.

“Our biggest revenue stream is admission, and we’re only open five months of the year, and for two of those five months, it’s weekends,” she said. “So it’s very challenging to meet our budget. But we’re working on some new avenues of revenue. We’re expanding our education programs. Our Zoo on the Go and education programs run year-round, so we can really bolster those and create some new partnerships in the community whereby we can be offering those programs more consistently.”

The zoo used to receive state funding, but that ended about five years ago, although Tsitso and her team are trying to re-establish that revenue source. Meanwhile, community partnerships remain crucial, like Paul Picknelly’s recent donation of first-week proceeds at the new Starbucks at Monarch Place to fund an exhibit of African cats at the zoo.

“Those kinds of community partnerships are really what’s going to keep us growing,” she added, “and we’re really hoping that the community, as they realize all the wonderful things happening here, keep coming back.”

This wallaby is one of some 150 species of animals living at the Zoo in Forest Park.

This wallaby is one of some 150 species of animals living at the Zoo in Forest Park.

Operating a zoo at affordable admission prices — in addition to day passes, many families take advantage of $85 memberships, which are good all season for up to six family members — is a challenge, Tsitso said, especially since the zoo is not affiliated with the city and gets no revenue from other Forest Park-based events. It does benefit from a series of 25-year leases from the city at $1 per year — the current lease expires in 2035 — as well as the fact that Springfield foots its electric bill.

“We’re very grateful to the city because for a long time they have been great partners for us, but there is a differentiation between us and the city,” she said. “We’re not overseen by the city; we have our own board of directors.”

Poignant Paws

Those directors chose Tsitso — who has claimed leadership roles with nonprofit groups including Greater Springfield Habitat for Humanity, the East of the River 5 Town Chamber of Commerce, two Springfield-based Boys & Girls Clubs, and the Food Bank of Western Massachusetts — to guide the zoo through its next era of growth, but it has to be controlled growth, she said, based on its limited footprint.

“We’re four and a half acres, and we’re not getting an inch more of space. So whatever we do has to be self-contained in these four and a half acres. We’re really thoughtful about the improvements we’re making.”

That’s why she and her team are working with the animal-care staff to create a sort of wish list of what animal exhibits the zoo lacks, what it should bring in, and how it might acquire those animals.

“We’ve been pretty fortunate in working with people all around the country who are willing to help us and are looking for great placements for these animals,” she went on. “Most of them are so excited their animals are coming here.”

In many ways, the Zoo in Forest Park is not the same attraction families experienced decades ago, Tsitso noted.

“A lot of people have memories of the zoo when it was a very different place, when the monkey house was here and we had all those large animals, and it didn’t make sense for the animals. We’re very thoughtful about the kinds of animals here now. You’ll never see another polar bear. You’ll never see another black bear. You’ll never see another elephant. Those are animals we’ll never have again.”

The animals that do call Forest Park home have plenty to offer visitors, including the rush of school groups that take field trips there, averaging some two to three groups a day during the spring.

“That’s a big piece — we want to get kids in here, and we want to get them excited about nature and exposed to lots of different types of animals,” Tsitso said. “For a lot of kids, especially inner-city kids, they’ve never seen a lot of these animals. Even a goat is something that’s new and interesting to them. So it’s really fun to watch the kids come in and not just see the animals, but get to interact with some of them and get an education about them. How do they eat? How do they sleep?”

When the zoo shuts its doors to visitors for the cold months, typically around Halloween, the ones who don’t like the cold move into indoor facilities — like Oz, a spotted leopard Tsitso pointed out on a recent stroll with BusinessWest through the grounds. Oz has a large outdoor enclosure, but also a small ‘house’ that’s heated during the cold months.

It’s home to him, just as the Springfield area has long been home to Tsitso, who has found her new calling leading the zoo’s small staff — two full-time animal-care professionals, about four part-timers, and a raft of volunteers and interns — into whatever its next phase may bring.

“Springfield is very important to me. It really is the economic center of our whole area, and when Springfield succeeds, we all succeed,” she said, adding, however, that the zoo is a city asset that feels, well, apart from the city.

“One thing I love about this zoo, being inside Forest Park, is that it feels very natural in here, very close to nature, with lots of green and lots of trees. It doesn’t feel like Springfield. It really is a little sanctuary.”

Not just for her, but for those who visit the zoo — and the growing collection of animals that call it home.

Joseph Bednar can be reached at [email protected]

Departments

United Financial Completes Second-step Conversion

WEST SPRINGFIELD — United Financial Bancorp Inc., the proposed Maryland holding company for United Bank and the successor company for United Financial Bancorp Inc., recently completed the syndicated offering portion of its second-step conversion. Orders for a total of 6,464,968 shares at a purchase price of $10 per share have been accepted in the syndicated offering, for which Keefe, Bruyette & Woods Inc. acted as lead manager. The company also received orders for 3,097,532 shares in the subscription offering and the community offering portion of its second-step conversion, including 753,834 shares to be issued to the employee stock ownership plan. As a result, the company anticipates that 9,562,500 shares will be sold in the subscription offering, community offering, and syndicated offering combined. In addition, upon the completion of the conversion and stock offering, each public stockholder of United Financial-Federal will receive 1.04056 shares of the company’s common stock in exchange for each of his or her shares of United Financial-Federal common stock. The company has also received the regulatory, stockholder, and depositor approvals necessary to complete the second-step conversion. The transaction is scheduled to close Dec. 3, at which time United Mutual Holding Company will cease to exist.

Hasbro Launches Annual Children’s Giving Tree Program

EAST LONGMEADOW — Hasbro Inc. recently launched its 23rd annual Hasbro Children’s Giving Tree, providing toys and games, as well as food over the holidays, to underprivileged children in the Springfield area. The initiative runs through Dec. 14 and is located at the Eastfield Mall in Springfield. As part of the program, Hasbro will donate toys and games through the United Way of Pioneer Valley and the Salvation Army of the Greater Springfield area. Hasbro officials encourage community members to donate nonperishable food items at the Eastfield Mall, which will be distributed to Rachel’s Table in Springfield. Food donations can be dropped off Mondays through Saturdays from 10 a.m. to 7 p.m. and on Sundays from noon to 6 p.m. In addition, area residents are welcome to display ‘Acts of Kindness’ messages, which will be displayed on the Giving Tree through the duration of the program. ‘Acts of Kindness’ forms are available at www.hasbro.org under ‘special programs,’ and on site at the Giving Tree.

Falcons Charities Tops $400,000 Mark in Giving

SPRINGFIELD — The Springfield Falcons Hockey Club and its related charitable organization, Springfield Falcons Charities, recently announced it has donated $400,000 over 12 years throughout the Pioneer Valley and also Northern Conn. Organizations that have benefited from the charitable program over the years include Shriners Hospital for Children in Springfield, the Springfield Sliders Sled Hockey Program, the Springfield School Volunteers – Time Out for Reading Program, the New England Junior Falcons Hockey Program, the YMCA, Greater Springfield Habitat for Humanity, and the Baystate Health Foundation. For more information on Springfield Falcons Charities, contact Carole Appleton, vice president of Falcons Charities, at (413) 739-3344, ext. 112.

Warfield House Inn Undergoing Renovations

CHARLEMONT — John Warfield Glaze, owner of the Warfield House Inn at Valley View Farm, has several changes in store for his restaurant business. In October, he closed the Warfield House Restaurant and will reopen it in the spring as a full-service banquet facility, catering to group tours, weddings, and special events. The restaurant originally opened in 1997 with one service bar and two small dining rooms, and over the years a pub was added for additional seating. The banquet facility will seat 130 guests and will boast a bridal suite. In addition, the pavilion, which seats 200 guests, also features a bridal suite. Glaze also noted that the 12-room bed and breakfast will remain open throughout the year and will feature a fresh new look for the spring. For more information, visit www.warfieldhouseinn.com.

HRU Honors Businesses, Supporters

SPRINGFIELD — Human Resources Unlimited (HRU) recently recognized three area businesses and one outstanding volunteer during its third annual Stakeholders Meeting. HRU awarded its prestigious Sheldon B. Brooks Award to Papa Gino’s on Boston Road in Springfield. The award, named after a longtime HRU board member, is given to a company that has a track record of employing individuals with disabilities for at least 10 years. The Rookie of the Year Award was presented to the Springfield Public Library. This award is given to a business partner that has worked with HRU for less than a year and a half and that demonstrates a commitment to hiring individuals with disabilities. Also, the Employer of the Year Award was presented to the Newman Center Cafeteria at UMass Amherst. The award is given to a company that has worked with a HRU program for more than one year and that shows a strong commitment to employing individuals with disabilities. Lastly, HRU presented the Armand Tourangeau Volunteer of the Year Award to Betty Lou Shepard for her volunteer services in support of HRU’s Forum House in Westfield. She was nominated due to her advocacy on behalf of those with mental illness.

Peebles Opens in Southampton

SOUTHAMPTON — Stage Stores Inc. recently brought its brand-name apparel, accessories, cosmetics, and footwear for the entire family to town. The company operates under the Peebles name throughout New England, as well as the Mid-Atlantic, Southeastern, and Midwestern regions, and under the Bealls, Palais Royal, and Stage names throughout the South Central states. The company touts its unique retailing concept and niche by offering a broad range of nationally recognized brand-name merchandise with a high level of customer service. The local store employs approximately 18 people and is located at 10 College Highway. The company opened 47 stores this year, and expects to open 70 in 2008.

UMass To Host National Fuel Cell Research Center

AMHERST — The UMass Amherst will create a new research center focused on the cutting edge of hydrogen fuel cell science, the National Science Foundation (NSF) recently announced, awarding a three-year, $1.5 million grant to the Fueling the Future Chemical Bonding Center. The center is one of only three in the nation funded through the NSF’s chemistry program that focuses on renewable energy, providing UMass Amherst a prominent role in the effort to reduce the country’s dependence on fossil fuels. The award also positions the campus to garner $30 million in additional funding, according to the NSF. The initial $1.5 million award is for a three-year period; centers that demonstrate “high potential” then will be eligible for $15 million in additional funding over five years, and another $15 million after that. The center will also have extensive education and outreach at all levels, playing a key role in addressing the human resources needed for the rapidly growing area of renewable energy technology. The center will also have a Web-based interactive network that acts as a public portal where educators, students, and the public can get accurate information on chemical energy topics.

FDIC Relocating Regional Office

SPRINGFIELD — The Federal Deposit Insurance Corporation (FDIC) will move its regional field office to 1350 Main St. on Dec. 15, citing the need to meet federal government code requirements. For 15 years, the FDIC’s offices have been located at 489 Whitney Ave., Holyoke, but the current building does not meet the federal government’s seismic requirements. The new office space, for 32 staffers, will feature 6,000 square feet in the Sovereign Bank building.

Physician Opens Venture Focused on Memory Disorders

SPRINGFIELD — Emily Grandey, MD recently opened a venture, called Memory Wellness, that is a specialized psychiatry practice for patients with memory disorders. Grandey will offer consultation and follow-up for patients who have memory problems ranging from mild impairments in daily functioning to all stages of Alzheimer’s Disease and other dementias. She will offer complete differential diagnostic evaluations of such patients, along with the most current interventions available to slow down or stop the progression of these illnesses.

Daily News

PITTSFIELD — Berkshire Bank will once again close all locations at noon on Tuesday, June 5 for its third annual Xtraordinary Day.

Xtraordinary Day provides all Berkshire Bank employees the opportunity to volunteer in communities the bank and its affiliates serve. This year’s Xtraordinary Day is set to focus on more than 70 community projects with approximately 90% employee participation across the country. Last year, employees helped 75 different nonprofit organizations through 65 service projects and directly impacted more than 400,000 individuals.

In Berkshire County, projects include a Habitat for Humanity multi-site build in partnership with Central Berkshire Habitat for Humanity; assembling of teacher-appreciation kits at Farmington River Elementary; landscaping and painting with Hillcrest Educational Centers; and cleanups with Housatonic River Walk, Northern Berkshire Community Coalition, Boys & Girls Club of the Berkshires’ Camp Russell, and the West Stockbridge Historical Society.

In the Pioneer Valley, projects include tree planting and park improvements with ReGreen Springfield; painting and landscaping of the Amelia Park Children’s Museum, Girls Club of Greenfield, YMCA of Springfield, and Lupa Zoo; painting the West Springfield Boys & Girls Club; gift wrapping at Birthday Wishes; and shelving books and landscaping at the Westfield Anthaneum.

Xtraordinary Day is fueled by the XTEAM, the bank’s employee volunteer program. The XTEAM provides employees paid time off to volunteer during regular business hours. In addition to volunteer service, Berkshire Bank and its foundation provide more than $2 million annually to support nonprofit organizations in the communities the bank serves.

Departments People on the Move
Ellen Freyman

Ellen Freyman

The Springfield Regional Chamber has named Ellen Freyman, an attorney with Shatz, Schwartz and Fentin, P.C. in Springfield, its 2018 Richard J. Moriarty Citizen of the Year. Freyman concentrates her practice in all aspects of commercial real estate: acquisitions and sales, development, leasing, and financing. She has an extensive land-use practice that includes zoning, subdivision, project permitting, and environmental matters. A graduate of the Western New England University School of Law and Pennsylvania State University, Freyman has been recognized or awarded by the National Conference for Community and Justice for Excellence in Law, the Professional Women’s Chamber as Woman of the Year, the Ad Club of Western Massachusetts as a recipient of its annual Pynchon Award, the Springfield Leadership Institute with its Community Service Award, Massachusetts Lawyers Weekly as a recipient of its Top Women in Law Award, and Reminder Publications with its Hometown Hero Award. She was also chosen as one of BusinessWest’s Difference Makers in 2010. Freyman is active on many nonprofit boards and currently serves as a member on the Springfield Regional Chamber of Commerce board of directors, which she has also chaired; the boards of the Community Music School of Springfield, the Center for Human Development, New England Public Radio, the Springfield Museum Assoc., the World Affairs Council, the YMCA of Greater Springfield, the Springfield Technical Community College Foundation, and the Springfield Technical Community College Acceptance Corp., and on the Elms College board of trustees. She is also an active member of the Longmeadow Zoning Board of Appeals, the Jewish Family Service board of directors, and the National Conference for Community and Justice board of directors. She is the founder and president of On Board Inc., a past president of the Springfield Rotary Club, and has been honored as a Paul Harris Fellow.

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Tracy Adamski

Tracy Adamski

At the firm’s annual stockholder’s meeting, Tighe & Bond announced the promotion of Principal Planner Tracy Adamski to vice president. Adamski, who joined Tighe & Bond in 2001, is an American Institute of Certified Planners (AICP) professional with 24 years of experience. She provides the firm’s clients with a broad range of planning expertise in regulatory compliance, environmental permitting, land-use planning, grant writing, and public outreach. Adamski has employed her in-depth knowledge of local, state, and federal environmental and land-use laws and regulations to successfully permit a broad range of complex projects throughout the Northeast. This includes renewable-energy power-generation facilities, electric utility infrastructure, resource-area enhancements, municipal infrastructure improvements, and coastal infrastructure. She is currently coordinating permitting efforts on several coastal projects to address climate change in the city of Quincy, developing petitions related to siting energy-facility infrastructure in Eastern Mass., and assisting communities across Massachusetts with stormwater-management compliance programs. Adamski works out of Tighe & Bond’s Westfield office. She holds a bachelor’s degree from Worcester Polytechnic Institute, and is a member of the American Planning Assoc. and the New England Water Environment Assoc.

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Leslie Jordon

Leslie Jordon

Peter Shrair, managing partner of Cooley Shrair, P.C., announced the appointment of attorney Leslie Jordon to the firm. Jordon has practiced family law since 1991. Her practice has focused on marital dissolution actions involving high-net-worth estates, complex support proceedings, and high-conflict custody matters. A graduate of Brown University and the Northwestern University School of Law, Jordon has been active in the bar and has held leadership positions in national and local organizations. She served as chair of the Family Law Section of the American Assoc. of Justice (formerly the Assoc. of Trial Lawyers of America), was on the executive committee of the Family Law Section of the Beverly Hills Bar Assoc. as well as the board of governors of the Women Lawyers Assoc. of Los Angeles, and was appointed to the Sole Practitioner and Small Firm Section Council of the Massachusetts Bar Assoc. Jordon has also lectured and moderated panel discussions on the subject of family law for the Family Law Section of the Assoc. of Trial Lawyers of America, the International Bar Assoc., and the Law Education Institute, co-sponsored by the Family Law Section of the American Bar Assoc., and has been a contributing author to multiple continuing legal-education programs. Since the inception of her career, she has engaged in pro bono work, receiving an award from the Harriet Buhai Center for Family Law for distinguished service to the cause of justice of low-income families in Los Angeles County and representing economically disadvantaged litigants in court. She has also volunteered her time as a judge in the Massachusetts Bar Assoc. Mock Trial Program, a competition for high-school students in the Commonwealth.

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Jocelyn Roby

Jocelyn Roby

Bacon Wilson, P.C. announced that Jocelyn Roby has joined the firm’s Hadley office as an associate attorney. Roby is a member of Bacon Wilson’s real estate department, where her practice is focused largely on residential real estate, including closings and title work. She is a graduate of the Western New England University School of Law, and received her bachelor’s degree from Plymouth State College.

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At its annual stockholder’s meeting in April, Tighe & Bond announced that Robert Belitz will succeed David Pinsky as president and CEO when Pinsky retires from that position at the close of 2018. Belitz, the firm’s current chief financial officer, will assume the role of president and CEO effective Jan. 1, 2019. Belitz will be Tighe & Bond’s ninth leader in its 107-year history. Pinsky has served as president and CEO since 2006 and has been with the firm for 30 years. During Pinsky’s tenure as CEO, Tighe & Bond has substantially increased its revenue and more than doubled its staff size, growing from 160 to 340 employees. Tighe & Bond also has expanded its breadth of engineering and environmental services, as well as opened four new office locations throughout the Northeast. Belitz, who has more than 25 years of experience in the industry, joined Tighe & Bond four years ago as the firm’s chief financial officer. In this role, he has directed the firm’s financial operations and priorities, as well as contributed to growth strategies consistent with the Tighe & Bond’s continued expansion in the marketplace.

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Russell Fontaine

Russell Fontaine

Yvonne Santos

Yvonne Santos

Country Bank announced that Russell Fontaine has joined its team as first vice president of Sales and Market Management, while Yvonne Santos has joined the team as vice president of Market Development. These two newly created positions allow the bank to further focus its efforts on market management and development within its various markets throughout Hampshire, Hampden, and Worcester counties. With 27 years in the financial and retail-services industry, Fontaine is an experienced sales manager and has held various positions over the years in sales, management, and customer contact solutions. His earned his bachelor’s degree in business management and finance from Westfield State University. He also graduated from the ABA Stonier Graduate School of Banking and earned a Wharton Leadership certification. Fontaine served on the board of directors for Greater Springfield Habitat for Humanity for the past five years and chaired the Habitat Restore committee. He is also an avid supporter of the United Way and Western Mass. Special Olympics. Santos joins Country Bank from United Bank, where she worked for the past 33 years in various roles, with her most recent position being vice president, area manager in the Ludlow and Indian Orchard markets. Santos is actively involved in the Ludlow Community Center, the United Way, and Relay for Life, and is on committees of the Rotary Club of Ludlow (chair of the scholarship committee), the Gremio Lusitano Club, the East of the River Chamber of Commerce, and the Portuguese American Citizens Club. She has received the Rotary International Paul Harris Award, the Ludlow Education Association Award, the Friend of Education Award, and the United Cooperative Bank President’s Award.

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Beverly Elliott

Beverly Elliott

Comcast announced the appointment of Beverly Elliott as vice president of Engineering for the company’s Western New England Region, which is headquartered in Berlin, Conn. and includes more than 300 communities in Connecticut, Western Mass., Western New Hampshire, Vermont, and New York. In this role, Elliott oversees Comcast’s network operations, including construction, product engineering, and overall system integrity, as well as the reliability and resiliency of Comcast’s converged, fiber-optic network. Recently, she was responsible for the rollout of Comcast’s new 1-Gb internet service. Elliott has more than 20 years of industry experience and has held a number of roles in engineering, project management, and marketing at Comcast since she joined the company in 2005. Prior to her new role, she served as vice president of the region’s Project Management Office, where she created and managed the execution of plans and cross-functional teams to ensure new initiatives and product launches were rolled out smoothly. One of her key initiatives was to implement the company’s multi-year strategy to transform the customer experience. Before Comcast, Elliott worked for Cablevision for six years and also spent five years at BET/Action Pay-Per-View service in Santa Monica, Calif.

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Rebecca Greenberg

Rebecca Greenberg

The Solidago Foundation recently introduced Rebecca Greenberg as the newest member of its program team. As program officer, Greenberg will draw on her 15 years of frontline advocacy to support the organization’s democracy and independent power-building work. She will work with the veteran Solidago Program team of strategic funders and national organizers to recommend program strategies. Greenberg is a leader in the New York City housing-justice movement, serving most recently as deputy director of the Tenant Rights Coalition, the largest civil legal-services program in the country. In this role, she has worked with diverse stakeholders including tenants, judges, attorneys, clients, and policymakers, and supervised a legal team, working in partnership with local organizations and elected officials, to support communities facing significant housing needs in light of rapid and disruptive neighborhood changes and gentrification.

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Keshawn Dodds

Keshawn Dodds

Karissa Coleman

Karissa Coleman

The African Hall subcommittee of the Springfield Science Museum announced the winners of the 27th annual Ubora Award and the ninth annual Ahadi Youth Award. The 2018 Ubora Award recipient is Keshawn Dodds, executive director of the Springfield Boys & Girls Club. The 2018 Ahadi Youth Award recipient is Karissa Coleman of Springfield Central High School. A former a fourth- and fifth-grade elementary-school teacher at the Homer and Washington elementary schools in Springfield and a mayoral aide under former Springfield Mayor Charles Ryan, Dodds worked for a decade at American International College as director of Diversity & Community Engagement. He is currently executive director of the Boys & Girls Club Family Center. He is also a published author, playwright, and actor. His first book, Menzuo: The Calling of the Sun Prince, became an Amazon bestseller. Coleman, who attends Springfield Central High School, is a cadet in the Air Force Junior Reserve Officer’s Training Corps (AFJROTC), where she is a training captain. Her high grade point average qualifies her to serve as director of Academics, and she runs the tutoring program for her fellow cadets. She also helps to mentor younger AFJROTC members in the overall training program. Coleman is a cheerleader, plays softball, is a member of the National Honor Society, and volunteers for Revitalize Springfield, Toys for Tots, and breast-cancer awareness. She also participates with her church community by singing in the choir, helping to usher, working with children, and participating yearly in the Easter play.

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Erin McHugh

Erin McHugh

Florence Bank promoted Erin McHugh to the position of vice president/operations manager. McHugh joined Florence Bank in November 2010. Formerly, she served as the payments operations manager. An accredited Automated Clearing House professional, she studied at the University of Connecticut, where she earned a bachelor’s degree in mathematics. She volunteers as a basic tax preparer for Community Action Pioneer Valley’s income-tax assistance program. She attends the New England School for Financial Studies. McHugh is a past recipient of the President’s Club Award, given out annually to Florence Bank employees who exemplify the highest standards of performance and customer service within Florence Bank.

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Renaissance Investment Group, LLC, an independent, SEC-registered investment-advisory firm, announced the appointment of Chris Silipigno to the role of chief operating officer. He will be responsible for providing operational leadership within the firm, as well as coordinating strategic business-development efforts across the region. Silipigno comes to Renaissance with nearly 20 years of senior leadership positions in both operational and business-development functions for nonprofit and for-profit enterprises. His experience spans all facets of the mortgage banking industry, nonprofit development, organizational effectiveness and leadership, performance management, and revenue growth areas. Most recently, he brought his business acumen to City Mission of Schenectady, N.Y., an inner-city nonprofit dedicated to helping the homeless, abused, and impoverished to become sustainable. Previous to this role, he held multiple positions at the vice-president level within the banking and finance industry. His accomplishments include building and managing divisions responsible for originating more than $750 million in annual loan volume. Chris earned a bachelor’s degree, magna cum laude, from SUNY at Albany and a master’s degree from George Mason University, and he holds his FINRA Series 65 registration.

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Daishany Torres

Daishany Torres

Daishany Torres was named 2018 Youth of the Year by the Boys & Girls Club of Chicopee, and will compete against other Boys & Girls Club members for the Massachusetts Youth of the Year title and a $5,000 college scholarship from Boys & Girls Clubs of America (BGCA). Torres, 18, was recognized for her leadership, service, academic excellence, and dedication to live a healthy lifestyle. She has been a member of the Boys & Girls Club of Chicopee Teen Center since her freshman year at Chicopee Comprehensive High School. She is a junior counselor now, working with other club members each week. She is also part of the club’s SMART Girls program, which allows members to explore their own and societal attitudes and values as they build skills for eating right, staying physically fit, getting good healthcare, and developing positive relationships with peers and adults. She has developed a passion for working with children, and will continue her education after graduation next year and hopes to open her own daycare in the future.

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Stephanie Rodrigues

Stephanie Rodrigues

Anna Dias Vital

Anna Dias Vital

LUSO Federal Credit Union announced the promotion of Stephanie Rodrigues to senior branch supervisor and Anna Dias Vital to lead VIP banker. In her new position, Rodrigues will be responsible for overseeing the teller line, member service representatives, and new account openings in the credit union’s Wilbraham branch, as well as meeting branch goals, holding staff meetings, and mentoring personnel. Rodrigues joined LUSO as a member service representative in 2013 and most recently served as head of consumer lending for both the Ludlow and Wilbraham branches. Vital has nearly two decades of experience in finance. She worked in the controller’s office of Western New England University before joining LUSO in 2016. In her new role as lead VIP banker, she will oversee the teller line at the credit union’s Ludlow branch and will be responsible for cross sales, managing member satisfaction, and day-to-day operations.

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OTELCO Inc. hired David Chaplin as an outside plant field technician to work out of its Granby office. In this position, Chaplin is responsible for all aspects of OTELCO network maintenance and customer service in Granby, including both the central office and the outside plant. He also serves as special projects contributor and emergency coverage backup in the Shoreham, Vt. market. Chaplin comes to OTELCO with 31 years of service as a technician at Verizon Communications. Most recently, he worked as an engineering project manager at UC Synergetic. OTELCO provides wireline telecommunications services in Massachusetts and six other states.

Daily News

FLORENCE — Florence Bank announced that Jim Hickey, vice president and director of Marketing Operations, has been promoted to lead the bank’s marketing efforts as senior vice president and director of Marketing.

Hickey replaces Monica Curhan, who retired on April 7 after serving as senior vice president and director of Marketing for nearly 10 years.

Hickey was hired in November 2021 as director of Marketing Operations with the explicit plan to one day take the helm as director of Marketing. He has 25 years of strategic marketing experience as well as a strong affinity for the Florence Bank brand, which Curhan ushered in during the early years of her tenure. “The challenge for me will be sustaining and evolving our unique brand identity,” Hickey said.

Matt Garrity, president and CEO of Florence Bank, said, “we are thrilled that Jim is stepping into this role to lead our marketing efforts. He is a creative thinker with a collaborative approach and a proven track record of managing projects from conception to implementation. I’m excited to see where he takes the brand next.”

Hickey holds a bachelor’s degree in English from UMass Amherst. He has experience in areas that include account management, creative development, media plan execution, and media buying.

Before joining Florence Bank, he was vice president of Account Service at Communicators Group, a marketing communications firm in Keene, N.H. He has also served as vice president and director of Marketing for Westbank, a financial institution formerly based in West Springfield.

Hickey said his experience in financial-services marketing and communications will continue to inform his work for Florence Bank. “I have managed the marketing and communications efforts for a number of clients in the banking industry. Those experiences have helped prepare me for this role.”

Active in the community, Hickey sits on the board for the Pioneer Valley Habitat for Humanity.

Curhan is looking forward to spending time with her grandchildren and helping her husband operate his apiary, caring for the bees and selling honey and honey products.

In the 10 years she represented the bank, Curhan served as a trustee for Cooley Dickinson Hospital, on its board for three years as well as on various committees. She also volunteered for the Greater Northampton Chamber of Commerce, served meals at the Interfaith Emergency Homeless Shelter ­– COT Shelter in downtown Northampton, and took part in a Pioneer Valley Habitat for Humanity build day.

Company Notebook Departments

Delcie Bean Turns Over 40% of Paragus Stock to Employees

HADLEY — After more than two years of strategic planning, in a deal valued at approximately $1.6 million, Paragus IT announced that its employee stock-ownership plan (ESOP), which distributes ownership of 40% of the company to its 40-plus employees, is officially a go. “There has been a lot of celebration around here,” said Paragus CEO Delcie Bean. “While this is an announcement we have all been anticipating for over two years, the time seems to have only contributed to the excitement.” While there have been a few recent high-profile ESOPs, including Harpoon Brewery and Chobani Yogurt, they are still fairly uncommon. What makes the Paragus ESOP especially unique are the reasons behind it. ESOPs are traditionally formed after the company has fully matured and when a major shareholder is looking to exit. For Paragus, it’s about fueling future growth by giving everyone a direct stake and a personal investment in the future of the company. “I knew this was the right decision for myself and for Paragus because Paragus is a company that owes 100% of its success to the hard work of its incredible employees, or partners, as I like to call them,” Bean said. “As the only shareholder, I knew that anything I could do to further that spirit and attract new talent would be a sound investment. That’s why it made sense to give everybody some skin in the game. Now they aren’t just growing a company, they’re growing their company. Which means Paragus is here to stay, and we’re only getting bigger.” Added Dennis Schilling, quality assurance officer, “it’s always been about us at Paragus. It’s never been one person pointing and the rest following. With the ESOP, Delcie has made official what has always been true. It’s a beautiful thing that he has taken his company, his dream, and carved off such a sizable piece of it for all of us.” While Bean has no plans to step down, he has shaken up the management structure a bit. Just before the ESOP became a reality, he appointed former Paragus Operations Manager Jim Young to be president of the company. In his new role, Young is responsible for overseeing all day-to-day operations and making sure everyone on the leadership team and across the company is working together to realize Paragus’ vision. This allows Bean to focus exclusively on growth, acquisitions, and moving into new markets. “It’s a brand-new set of responsibilities and challenges for me,” Young said. “But these changes will enable each of us to contribute to the greatest extent possible while ensuring decisions are being made quickly by the people best positioned to do so.” Added Bean, “we don’t believe in growth for growth’s sake. Our growth is fueled by one singular objective that is bordering on an obsession — we are all completely committed to being the absolute best at what we do while simultaneously being the best place to work. Ask anyone here, and they will all tell you that nothing is going to stand in our way when it comes to our relentless pursuit of being the best.”

Elms, WNEU Establish Law School Agreement

CHICOPEE — Elms College and Western New England University School of Law executed a ‘3+3’ agreement this month that allows students to apply for admission to the law school and begin their legal education during their senior year at Elms College. This could shorten the time for students to earn both their bachelor’s and juris doctor degrees from seven years to six years. This agreement is not limited to criminal justice or legal studies majors — any undergraduate student, regardless of major, can earn credits toward law school under this program. “This is a significant opportunity for students in all majors who are interested in attending law school,” said Assistant Professor Kurt Ward, director of Criminal Justice and Legal Studies and director of ABA Paralegal Education at Elms College.

HCC Gateway to College Program Earns Award

HOLYOKE — Holyoke Community College’s (HCC) Gateway to College program, which in 2014 was ranked number one among all the Gateway programs in the U.S., is the recipient of the first-ever Gateway Program Excellence Award. The inaugural award from the Gateway to College National Network recognizes HCC’s program for exceeding all four of the network’s benchmarks for success in 2014-15: GPA, one-year persistence, two-year persistence, and graduation rate. “Recognitions like this make us feel more important and shiny,” said coordinator Vivian Ostrowski said at Gateway’s June 1 graduation ceremony in the Leslie Phillips Theater, “but we know, we so know, that these numbers really mean that some kids with complicated and messy lives decided time and time again to show up and do their work.” Gateway to College is a dual-enrollment program for students who have either left high school or are at risk for dropping out. Gateway students take classes at HCC, collecting transferable college credits while also earning their high-school diplomas. Since 2008, 204 Gateway students at HCC have graduated from high school, and more than half have continued on to college. Twenty-nine were enrolled at HCC this spring and HCC’s Gateway graduates have so far earned 19 associate degrees and three bachelor’s degrees. Twenty students from six school districts earned their high-school diplomas through HCC’s Gateway program his spring: from Springfield, Korcan Atmaca, Amena Cooke, Melinda Diaz, Deikwon Duke, Ciara Garcia, Jamilee Gomez, Denisse Rivera, Mercedes Robare, Elmer Rodriguez and Jonte Toro; from Belchertown, Casey Beaudry, Christopher Chaffee, Shauna Driscoll, and Summer McLauglin; from Westfield, Emma Cowhey and Jacob Hartley; from Holyoke, Alexander Escalante; from Palmer, Bailey McDowell and Dylan Tallman; and from Agawam, Sarah Wyckoff. Gateway to College was founded in Portland, Ore. in 2000. There are now 41 Gateway programs in 21 states. The spring 2014 report from the national Gateway network listed HCC’s Gateway program number one in both persistence, or fall-to-fall retention (87% compared to a network average of 53%); and graduation rate (80% compared to a 27% network average). “Holyoke’s program is poised to build on its successes and can serve as an example for the rest of our network,” Emily Froimson, president of the Gateway national network, wrote in a congratulatory letter to Ostrowski. “You have not simply made a difference for students in Holyoke, Massachusetts; the work that your school district and college partnership has accomplished is a model for how we solve these persistent problems as a nation.” Ostrowski will collect the award on behalf of HCC at the Gateway to College National Network Peer Learning Conference in Minneapolis on June 28.

Berkshire Bank Employees Volunteer More Than 4,500 Hours on June 7

PITTSFIELD — Berkshire Bank completed its Xtraordinary Day on June 7. This event marked the first year the entire bank participated in community-service events concurrently from 1 to 4 p.m., closing the entire financial institution as a united effort for community involvement. During Xtraordinary Day, 95% of the Berkshire Bank team, 1,161 employees, completed 56 projects. From painting of elementary schools and cleanups of local parks to financial-literacy lessons, they contributed more than 4,500 hours of service, a value of $128,000. The projects helped 54 different nonprofit organizations and directly impacted more than 100,000 individuals across the bank’s footprint. Berkshire Bank’s goal with Xtraordinary Day was to affect the communities that support it every day in a significant way, by being active and immersed in projects that would have a meaningful and lasting impact on these communities. “Berkshire Bank’s Xtraordinary Day was intended to create a sense of unity through all of our employees and within our communities,” said Tami Gunsch, the bank’s executive vice president, noting that the day’s projects benefited nonprofit organizations and communities in Massachusetts, New York, Connecticut, and Vermont. In Berkshire County, projects included painting at Stearns Elementary School, Egremont Elementary School, and Boys & Girls Club Camp Russell; downtown guide assembly at Downtown Pittsfield; cleanup of Pittsfield parks, Greenagers Housatonic River Walk, and Berkshire Athenaeum; a home build with Northern Berkshire Habitat For Humanity; tree measuring with Trustees of Reservations at Bartholomew’s Cobble; and fourth- to sixth-grade literacy at Farmington River Regional School. In the Pioneer Valley, projects included cleanup of Stanley Park, YMCA of Westfield, Southwick Rail Trail, West Springfield YMCA, Amelia Park Children’s Museum, Birthday Wishes, and Girls Inc. of Greenfield; a house build and restore for Greater Springfield Habitat for Humanity; a bike build at YMCA of Greater Springfield; administrative duties at Children’s Study Home; tree planting at ReGreen Springfield; and truck unloading at Community Survival Center.

GoodWorks Insurance Profiled in National Magazine

GREAT BARRINGTON — GoodWorks Insurance is booming while giving half of its growing profits to charities in Connecticut and Massachusetts, according to a profile in the May issue of Independent Agent, the national magazine for independent insurance agents. When Chad Yonker, a former minority investor, took over GoodWorks as CEO in 2011, it was struggling financially despite growing sales. He recapitalized the firm. “Since then, the agency has more than tripled in size,” the magazine notes. Based in Glastonbury, Conn., GoodWorks Insurance is an independent agency with additional Connecticut offices in Avon, Columbia, and New Milford, and Massachusetts offices in Great Barrington and Worcester. It’s marking its 10th anniversary this year. GoodWorks’ corporate charter requires that a minimum of 50% of operating earnings be distributed to nonprofits. Its community grants support local nonprofits that work in education, healthcare, public safety, and community development. They include medical clinics, fuel-assistance programs, visiting-nurse associations, special education, the YMCA, and more. GoodWorks’ 2015 sales were about $6 million, and the agency expects up to 50% growth for 2016. Yonker and the other agency owners decline compensation in order to boost the profit pool available for giving, according to the magazine. Its commitment to nonprofits has resulted in many growth opportunities. Besides insuring families and small businesses in general, GoodWorks has special expertise in nonprofits, fuel dealers, aerospace, manufacturers, and surety bonds. The full article can be read online at tinyurl.com/j9hua44.

HCC Expands Presence in Hampshire County

WARE — Calling it a great day for Ware and a great day for the region, business leaders, elected officials, and representatives from Holyoke Community College recently celebrated the opening of a new education and workforce-training center in downtown Ware. The center, called E2E, short for Education to Employment: Quaboag Region Workforce Training and Community College Center, is a collaboration between HCC and the Quaboag Valley Community Development Corp. “We are so thrilled to welcome Holyoke Community College to our community,” said Sheila Cuddy, executive director of the Quaboag CDC. “As a CDC, we are here with a focus on business development and to better our economic community. What better way to make that happen than to focus on giving the folks who live here the skills they need to become good employees for our local businesses?” More than 60 people attended the grand opening, ribbon-cutting and reception. HCC president Bill Messner told the crowd he was impressed by the persistence with which representatives from Ware courted the college to establish a presence there. “We’re delighted,” Messner said. “We’re Holyoke Community College, and we take the community very seriously, and you are part of our community, so we’re here. We’re here because of the efforts of a lot of people in this room.” Also speaking at the opening were John Carroll, chairman of the Ware Board of Selectmen; state Sen. Anne Gobi; state Rep. Todd Smola of Warren, a 2005 graduate of HCC; Vincent McCaughey, board chairman of the Quaboag Valley CDC; Paul Scully, president of Country Bank, who donated the space for the E2E center; Tracy Opalinksi of the Ware Business and Civic Assoc.; and Steve Lowell, president of Monson Savings Bank. The roughly 3,000-square-foot center located at 79 Main St. includes two classrooms, as well as private study areas and office space. Ten computer workstations will be available for community members interested in enrolling in credit classes at HCC as online students. The center is already offering non-credit classes in hospitality and culinary arts. The expectation is that course offerings will expand to include manufacturing and health careers. For some courses, classroom education will be supplemented by hands-on training at Pathfinder Vocational High School in Palmer. HCC will also offer academic-advising and career-counseling services. “This is a great day for Ware and a great day for our region, which has been lacking in sources of education beyond high school for so long,” Cuddy said, “so we could not be more pleased that HCC has shown the willingness to be our partner in this endeavor and to move the project forward.”

Features Special Coverage

A Changing Dynamic

The COVID-19 pandemic has changed the business landscape in countless ways — from where and how employees work to how people communicate. It has also prompted businesses large and small to stop, think about that phrase ‘corporate stewardship’ and what it means to them, and perhaps re-evaluate this all-important concept. We put together a panel of local business and nonprofit managers to discuss the broad topic of corporate stewardship and how COVID may have provided new definition — in every aspect of that phrase — to this issue. For businesses, the pandemic has provided an opportunity to revisit the matter of community involvement and often find new and different ways to give back.
For nonprofits, missions have been broadened, and there has some been pivoting, out of both necessity and a desire to serve in different ways. The panelists are: Paul Scully, president and CEO of Country Bank; Theresa Jasmin, chief financial officer at Big Y Foods; Amy Scribner, partnership director at East School-to-Career Inc., a nonprofit that provides internships, or work-based learning opportunities and other career-education initiatives, for students; Jack Verducci, vice president of Corporate Partnership for the Worcester Red Sox; Dexter Johnson, president and CEO of the YMCA of Greater Springfield; and Michelle D’Amore, executive director of Ronald McDonald House. Scully may have set the tone for the discission when he said, “I think the pandemic has been exhausting and aging, but it’s also been reflective, and I think it’s prompting people to be reflective about how to live your life and how to make a difference.”

BusinessWest: Let’s start by getting your take on — and your working definition of — those phrases ‘corporate stewardship’ and ‘being a good corporate citizen.’

Scully: “Country Bank has been around for 172 years, and its legacy for all those years has been the belief that healthy communities thrive. We’re all in business for our companies to do well, but from a community perspective, we need communities that are healthy — healthy economically, heathy demographically, educationally, with regard to healthcare. So giving back has always been a focus here, and in recent years we’ve taken it to a higher level, both with writing checks and having people on the street giving back and being part of the community. And it differs, depending on what the needs are. There can be very significant multi-year pledges — we just pledged $1 million for hunger awareness in June, with $500,000 for food banks in both Central and Western Mass., because if people have good nutrition, healthy communities will thrive — or having 14 people at Habitat for Humanity helping to build a house. It’s a focus that we do big and small.”

Jasmin: “Being involved in the community is part of the fabric of our company; we consider ourselves a family, we have a culture of caring, and we focus on personal connection, whether that’s with our customers, our employees, or throughout the community. And that manifests itself in many different ways, from large donations to capital campaigns to investments in time and talent. For us, though, it’s about relationships and creating strong vibrant communities; that’s what corporate stewardship means to us.”

Scribner: “For our organization, it’s not so much the money; it’s about organizations allowing these students to come in for semester and do a work-based learning opportunity, and that has long been a challenge for us. We’re trying to create a pipeline for employment, and to do that, we need businesses to assist us and open their doors to students. Often, it’s not about just writing a check, but getting involved on a deeper level.”

D’Amore: “We as a nonprofit are always seeking — and grateful to receive — financial support from the community. But we also rely on our volunteer base. Our organization was built on volunteers; it is the foundation of what we do. For us, we’re continuing our outreach and working with the community to ensure that what we receive is supporting the families who are with us — and there are many forms that this support can take.”

Verducci: “Our WooSox Foundation is a new foundation and not heavily funded, but what we do have is a platform to provide valuable and equitable experiences to the community; specifically, we tend to focus on pediatric oncology, recreation, education, and social justice. So while we love to donate the funds that we do have, we tend to be able to do the most good through corporate partners and partnerships within the community.”

BusinessWest: Has the pandemic changed the dynamic when it comes to corporate stewardship, and if so, how?

Jasmin: “What changed was how urgent the need was and the need to move quickly to respond to those needs. We have a pretty structured mechanism for people who are looking for financial assistance. But during the pandemic, that was accelerated because there was a high sense of urgency. For example, within a week of the shelter-in-place order in March of 2020, we gave some sizable donations to each of the five food banks in our operating area because businesses were shutting down, and people were out of work; the social structure to support those people was not in place yet, so food banks were being taxed. We made that gift quickly, and we made a second gift four weeks later when the need was continuing. That’s one of the ways we adjusted — moving more quickly to meet needs.”

Theresa Jasmin

Theresa Jasmin

“What changed was how urgent the need was and the need to move quickly to respond to those needs.”

Scully: “The urgency absolutely was escalated, but so has the dynamic. When I think of the nonprofits I sit on, so many of them rely on not only corporate giving, but some type of event or two over the course of the year. We’ve all been to a million chicken dinners; what I say to my group is that, when the auction is there, bid high and bid often, because that’s what it’s all about. The big piece that we saw was that people weren’t going to events because they weren’t being held. And it was a case of ‘out of sight, out of mind,’ unfortunately. The money was needed, the funding was needed, but the money wasn’t coming in, and yet all of those organizations had a more dire need than is typical because there were so many people impacted by the pandemic. We looked at it and said, ‘yeah, we can stay with our traditional model of what we do, but there’s a big need to step in here.’ When we look at corporate stewardship and how things have changed over the past 20 months, the need has increased exponentially. So many were hoping that this was the year — we all had our calendars ready for events, and then, they had to switch to virtual events, which don’t raise enough money. So the corporate community needs to realize that, even if there isn’t an event, the needs are so great, and they need to get out there and make a difference.”

D’Amore: “From a nonprofit perspective, we had to figure out how we could support our mission differently. When the pandemic was creeping, we were mandated by our global entity, which holds our licensing agreement, that we could no longer accept new families. And when the last of the families went home, we actually turned it around to provide support to frontline healthcare workers. We opened the house to workers at Baystate to give them an opportunity — if they needed a place to stay, if they needed to take a shower or get a cup of coffee. So our team was committed to support healthcare and support our partner hospitals who are there for us all the time. The tables turned a little bit, but we are able to continue to support our mission in this time of need, and you saw many organizations doing similar things. We pivoted and reinvented ourselves.”

Scribner: “Last year was a real struggle for students; 20% of those students in the Commonwealth just fell off the radar. So we had to change our mindset and pivot, just to help these students communicate how they were feeling. We would have speakers come in an talk about that — how they’re dealing with it, how their companies and themselves personally are dealing with COVID and being on Zoom meetings and not being in school and not being at work. Kids, while resilient, really had a tough time; they missed going to work and interacting with people. It’s those little things that we don’t think about — like going to a company or going to UMass on a field trip. We’re slowly getting back to whatever the new normal is. But last year, we had to have an open mindset and be really flexible about what we could do for the students and also about what we can learn from all these experiences and take those best practices.”

Amy Scribner

Amy Scribner

“Last year, we had to have an open mindset and be really flexible about what we could do for the students and also about what we can learn from all these experiences and take those best practices.”

Johnson: “With the pivot in funding that happened when a lot of companies started steering dollars toward COVID-related things, we also steered a lot of what we were doing toward COVID-related things; we were one of the few places that didn’t really close. When childcare was shut down for the Commonwealth essentially, and then an emergency first-responder-type childcare reopened for those working in retail or transportation or hospitals, we pivoted; our centers closed for one week and then reopened as an emergency childcare facility. We did continue to operate during that time, and on the youth-development side, there were still a lot of great opportunities from a funding standpoint to continue to be involved with some of our corporate sponsors that were changing direction and focusing on COVID.”

Verducci: “We essentially became volunteers; we turned our ballpark in Rhode Island, where we were still based until May, into a food-distribution network. Food insecurity became a huge issue in the region, so we were able to partner with Ocean State Job Lot, which would donate the food, and we would use McCoy Stadium as a vehicle to get that food to people who needed it. We also did coat drives, and we turned the park over to the state to become a testing facility. We tried to use our resources to help where it would do the most good. And once we transitioned to Worcester, we again became volunteers, going to Worcester State University to do food drives and coat drives, and most of those partnerships were with our corporate partners that we’ve had long-time relationships with. We all came together and said, ‘how can we do the best thing for the community, and what do we have at our disposal to move quickly in this challenging environment?’”

Jack Verducci

Jack Verducci

“We all came together and said, ‘how can we do the best thing for the community, and what do we have at our disposal to move quickly in this challenging environment?’”

Scully: “It was suddenly about putting on a different pair of glasses and switching gears when it comes to how you do things. It’s all about, as everyone has talked about, switching gears and saying ‘how do we adapt?’ much like we’ve all had to adapt to how we run our businesses remotely and attend meetings via Zoom.”

BusinessWest: What are the lessons we’ve learned from all this, from having to put a different pair of glasses, and how will this carry over into the future in terms of how we look at corporate stewardship and giving back?

Scully: “If we say that this is the end of the pandemic — and that’s a stretch, certainly — I think what all this has done for us is provide reassurance about how just how good people are and that everyone wants to be a part of something greater. We have a big building here, and for a while there, about four of us were here. You weren’t connecting with people. But as soon as the opportunity came for people to come back, not only to the office, but to get involved with volunteering again, they really wanted to. I think the pandemic has been exhausting and aging, but it’s also been reflective, and I think it’s prompting people to be reflective about how to live your life and how to make a difference. I think people want to be part of something greater, so I think that stewardship will be stronger than ever because this has almost been that switch that has prompted us all to rethink what’s important. There’s a silver lining to everything, and sometimes it’s hard to find, but I think this is it.”

Paul Scully

Paul Scully

“If we say that this is the end of the pandemic — and that’s a stretch, certainly — I think what all this has done for us is provide reassurance about how just how good people are and that everyone wants to be a part of something greater.”

Jasmin: “It was reinforcing for us in terms of our viewpoint on our being involved in the community. We took a look at what our philosophy was and really came out with an even greater understanding that these are the pillars we want to focus on. We’re a food company, first and foremost, and one of our pillars is hunger relief and helping with food insecurity. And that was reinforced for us — this is a continuing need, and we should be involved with it. And just in general, it’s also reinforced that we should continue to be involved — that our investment that we’re making in time and money and people is needed and is valuable. What this has taught us is that we need to be invested continuously, so when a crisis occurs, you can react quickly. It’s not something you can develop from scratch. Overall, it was reinforcing.”

Verducci: “I think the pandemic was a catalyst for empathy amongst companies; it was shared experience that was totally unprecedented, so people were empathetic with each other, and they really did understand what was happening with everyone. Instead of people saying ‘maybe not this year’ when we reached out, everyone we contacted over the past 18 months was willing to help in some way. The other thing we realized was that even the best-laid plans are not going to go the way we anticipate, so you need to be flexible and, more importantly, creative, and this will carry forward.”

D’Amore: “As challenging as the pandemic has been, I think a lot of good has come from it in terms of pausing. Whether as an individual, business, or nonprofit, we all took the time to pause, re-evaluate, and say, ‘what’s the need? How can we help each other?’ Sometimes, prior to the pandemic, we were very focused on our own business model or our own mission, and where it was going. But we were all in the same boat essentially wanting to row in the same direction, so we collectively said, ‘how can we do this together?’”

Michelle D’Amour

Michelle D’Amore

“As challenging as the pandemic has been, I think a lot of good has come from it in terms of pausing. Whether as an individual, business, or nonprofit, we all took the time to pause, re-evaluate, and say, ‘what’s the need? How can we help each other?’”

Johnson: “I think the pandemic pushed us [nonprofits] to work closer together in different ways, such as going after joint funding as one large organization rather than individually, so it has definitely had that benefit.”

BusinessWest: Going forward, how do we maintain this new spirit of cooperation, this new sense of urgency, when it comes to giving back?

Jasmin: “One of the things we lost during the pandemic was that personal connection. We missed seeing our colleagues, our families, and people in the community at large; through corporate stewardship and giving back, we can create those personal connections, and people are recognizing how important this is. The community is us, so when you’re giving back to the community, you’re giving back to yourself, your family, your friends, and your co-workers.”

Scully: It starts with all of us — the leaders or organizations — to set the pace. The pandemic may not be over, but I think that what is over is the hunker-down mentality of being locked up at home in the basement on a computer talking to your colleagues all day. It’s time to get on with life. It won’t be the old normal, it will be the new normal, and the new normal is going to be dependent on so many of us to set that tone — that it’s time to get back out there for a Habitat event, with getting over to the Ronald McDonald House to help prepare a dinner when that becomes available to do. It’s dependent on the leadership or organizations to reinforce that tone.”

Scribner: “This pandemic has really allowed people to take time to reflect on their own lives and what’s important to them and their priorities. And when you’re given that time, I think you realize what’s important in life. When it comes to being hunkered down, I think the pandemic provided time and opportunity for people to say, ‘I don’t want to do this anymore; I want to get out, and I want to be part of my community. I want to be part of making a difference.’ People are realizing just how precious things are now, whether it’s shoveling the sidewalk for a neighbor or providing food for a food bank.”

Dexter Johnson

Dexter Johnson

“I think the pandemic pushed us [nonprofits] to work closer together in different ways, such as going after joint funding as one large organization rather than individually, so it has definitely had that benefit.”

Johnson: “In the normal ebb and flow of things, we get hyped up because something’s happened, whether it’s 9/11 or Hurricane Katrina or the tornado — things that bring us together for a short time. And then, life gets back to normal, and human nature tends to make us drift back to how we were. I think COVID is very different … it impacted everyone, every state, every city — we all know someone who has lost their life or lost their job because of it. It’s had a more far-reaching impact than any of those other tragedies, and, hopefully, that will allow it to stick with us and keep that mentality of realizing how fragile life can be.”

George O’Brien can be reached at [email protected]