Daily News

SPRINGFIELD — Pioneer Valley Credit Union was recognized for its efforts to encourage Americans and support its members to save money during America Saves Week and Military Saves Week.

“At a time when just two in five American households report making good or excellent savings progress, Pioneer Valley Credit Union went above and beyond to encourage and support its members to save,” said George Barany, America Saves director. “This year’s designees are the leaders in their field at responding to the savings crisis by working directly with American families to open and add to savings accounts. Pioneer Valley Credit Union doesn’t just tell people why it’s important to save, it helps them do it.”

Pioneer Valley Credit Union was one of 15 banks, 17 credit unions, and five military-affiliated organizations recognized around the world.

“Year after year, we work with our members to help them to achieve their financial goals and to become more savvy consumers,” said Anabela Grenier, Pioneer Valley Credit Union president and CEO. “We have been putting the savings needs of our members first for 95 years and are delighted to offer products, financial workshops, and convenient tools geared toward their success. America Saves is a wonderful program which works in concert with our philosophy to help members as they make their journey to a better financial future.”

Daily News

BOSTON — Twenty prominent Massachusetts business organizations representing thousands of employers announced an initiative to save $100 million in healthcare costs by reducing avoidable use of hospital emergency departments.

The newly formed Massachusetts Employer-Led Coalition to Reduce Health Care Costs will work with doctors, hospitals, and health insurers to reduce inappropriate use of emergency departments (EDs) by 20% in two years. State officials estimate that 40% of ED visits are avoidable, a pattern that costs $300 million to $350 million annually for commercially insured members alone.

Coalition leaders Richard Lord, president and CEO of Associated Industries of Massachusetts (AIM), and Eileen McAnneny, president of the Massachusetts Taxpayers Foundation (MTF), say the group will help employers take a direct role in the health and healthcare of their employees and beneficiaries.

Healthcare industry organizations — including the Massachusetts Health and Hospital Assoc., Blue Cross Blue Shield of Massachusetts, the Massachusetts Assoc. of Health Plans, and the Massachusetts College of Emergency Physicians — are committed to be strategic partners with the coalition.

The coalition’s goal is to shift as many avoidable ED visits as possible to high-value, lower-cost settings to relieve crowded EDs, reduce the cost of care, and improve quality.

Most ED use is necessary, appropriate, and in many cases life-saving. However, providers and payers broadly agree that shifting ED use for non-urgent health problems to more timely, appropriate settings will improve quality and patient experience, and lower the cost of care. Upper respiratory infections, skin rashes, allergies, and back pain are among the most common conditions for which Massachusetts patients seek care in the ED unnecessarily, and the cost of an ED visit can be five times that of care provided in a primary-care or urgent-care setting.

The coalition will focus on four tactics for change:

• Work with employers to communicate information about avoidable ED use with employees and families so they can get the best possible care in settings such as primary-care practices, retail clinics, and urgent-care centers;

• Track and publicly report the rate of avoidable ED visits so employers, stakeholders, and the public may understand and tackle the scope of the issue;

• Work with labor unions, healthcare providers, health plans, employers, and employees to reward and encourage the appropriate use of the ED by aligning financial incentives, and bolster the availability of care in the community, especially during nights and weekends; and

• Advocate for policy changes that will advance new care delivery and payment models, such as accountable-care organizations, telemedicine, and mobile integrated health, which, combined, can improve access to timely care in the right setting.

“I urge employers of any size to participate in the coalition’s initiatives,” Lord said. “These efforts are an opportunity to engage with each other by sharing our successes and difficulties in managing healthcare costs, while also actively educating our employees about their ability to drive down healthcare costs through patient choice. We want to raise the bar for all employers in Massachusetts.”

Daily News

SPRINGFIELD — Some 43 million Americans have $1.3 trillion in student loans. The average job tenure for Millennials is only 12 to 15 months. When an employee leaves, it costs the employer between 10% and 30% of their annual salary to replace them.

On June 22, the Gaudreau Group and GradFin will host a Lunch & Learn session at the Hilton Garden Inn in downtown Springfield to help employers overcome these issues. The session is sponsored by the Employers Assoc. of the NorthEast.

College graduates enter the workforce deeply mired in debt that deflates their net worth and keeps them cash-strapped for years. As a result, younger employees are job-hopping to increase pay and help pay down their loans. A recent Oliver Wyman study reported that 80% of participants cited their indebtedness as a major source of stress, and a survey by American Student Assistance found that student-loan debt impairs employees’ focus on the job.

The June 22 event, led by Jenny MacKay and Geoff Urquhart, will focus on increasing employee retention with new employee-benefits and engagement strategies such as loan refinance and consolidation programs, financial-wellness education, and repayment-assistance benefits. Space is limited. Register at www.gaudreaugroup.com/events.

Daily News

NORTHAMPTON — Smith Brothers Insurance was recently named to the Jewelers Mutual Insurance Group’s President’s Club. Each year, Jewelers Mutual recognizes top agents nationwide for their expertise in Jewelers Block, a specialized insurance coverage protecting the jewelry trade. Smith Brothers Insurance was one of 25 brokers throughout the nation named to Jewelers Mutual’s President’s Club.

“It’s an honor to be selected to the President’s Club,” said Mary McVeigh, commercial lines producer/account executive. “All of us at Smith Brothers focus on helping our clients protect what matters most to them. It’s rewarding to be recognized for our consistent dedication to our clients.”

Daily News

NORTHAMPTON — Heather Loges was recently promoted to the position of chief operations officer at Royal, P.C., a labor and employment law firm in Northampton.

Loges has been with Royal since July 2016, joining as a paralegal. As the COO, Heather is in charge of all aspects of law-firm operations and law-firm management and finances, as well as managing the firm’s business-development and marketing strategies.

Loges has a bachelor’s degree from UMass Amherst and a certificate in paralegal studies from Boston University. She was recently nominated for the 2018 Massachusetts Lawyers Weekly Excellence in Paralegal Work Award.

Daily News

LENOX — The Lenox Chamber of Commerce welcomes its new executive director, Shaun Kelleher.

Kelleher grew up in the Berkshires and is back home after spending nearly a decade in New York City. He attended Berkshire Community College and, later, Syracuse University. In New York, he cultivated a career in marketing. As senior director of Marketing at 24 Seven, a creative staffing and recruiting company with 12 offices across the globe, he led a team of designers, marketers, copywriters, and strategists to grow and promote the brand. Most recently, he was an account manager at BRIGADE, a marketing and design agency in Hadley, where he worked with clients such as SVEDKA Vodka, BIC, Black Box Premium Wines, Woodbridge, World Hotels, and Audience Rewards. He also sits on the board of the Ad Club of Western Massachusetts as its membership chair.

Jamie Trie, the marketing director for the chamber, will be stepping down from her full-time position to develop her own social-media marketing and graphics firm, Berkshire Media Marketing. She will continue working with the chamber as a consultant for its social-media and weekly member newsletters, and to help out with various projects and events.

“With Shaun’s appointment, we are looking forward to accelerating our momentum to grow Lenox into a year-round tourist destination, as well as to renew our efforts to attract people and businesses to Lenox,” said Robert Murray, chamber board president. “I would like to thank Jamie for her efforts over the past two years in helping to bring national recognition to Lenox, as noted by Lenox winning the USA Today 10 Best ‘Best Northeastern Small Town’ title and landing us on their top-10 list for their ‘Best Small Town Cultural Scene,” numerous Expedia mentions, and national media attention. We wish her the best with her new marketing company and look forward to our continued cooperation.”

Daily News

SPRINGFIELD — Michael Ostrowski, president and CEO of Arrha Credit Union, congratulates Tony Sanches, assistant vice president of Retail Operations, for receiving a Credit Union Rising Star Award at the Great New England Credit Union Show in Worcester.

The show highlighted new technology and featured breakout sessions in many topics, including cybersecurity, latest trends in digital banking, member satisfaction, and member experience. The morning breakfast was a salute to employees who showed a strong sense of the mission of credit unions and strong abilities in their area of expertise, along with community involvement.

“Tony was nominated for all that he is doing here at the credit union,” Ostrowski said. “He received one of the Rising Stars Awards for all his efforts that he does within our credit union and in the community. We are pleased to congratulate Tony on a very special recognition. The board sends their utmost congratulations to him for his efforts.”

Daily News

SPRINGFIELDBusinessWest magazine decided recently, after much consideration, to launch a new recognition program to honor a specific segment of the local population: women. More specifically, women making an impact in and on this region.

BusinessWest is currently accepting nominations for the Women of Impact honor (www.businesswest.com/women-of-impact), and those who score the highest in the eyes and minds of a panel of three independent judges will be honored at a luncheon in December (date and venue to be determined).

“We decided to create a special program recognizing women because, after careful consideration, we decided that this region needed one and that BusinessWest was the right organization to do it,” Kate Campiti, associate publisher and sales manager for BusinessWest, explained. “While women have certainly made great strides over the past several decades, and many women have made great achievements and broken through that proverbial glass ceiling, doing so remains a stern challenge for many.”

‘Women of Impact’ was chosen as the name for the program because, while nominees can be from the world of business, they can also be from other realms, such as the nonprofit community, public service, law enforcement, education, social work, the mentorship community, a combination of all these — any inspirational women on any level.

Nominations for this honor, due on Aug. 3, should be written with one basic underlying mission: to explain why the individual in question is, indeed, a woman of impact. Nominations should explain, when applicable:

• How the nominee has made impactful accomplishments or contributions that have positively influenced business or the community;

• How the nominee demonstrates unwavering passion and commitment for an issue that has made a difference in the lives of others;

• How the nominee has influenced other women through her actions and contributions;

• How the nominee exemplifies qualities of spirit, service, compassion for others, or professionalism to achieve accomplishments, and how she may have overcome adversity in order to give back to the community;

• How the nominee has applied innovative thinking to push the boundaries and find new and better ways to do things; and

• How the nominee has consistently demonstrated exceptional and progressive leadership.

Additional information and guidlelines to consider when nominating are available at www.businesswest.com/women-of-impact. Nominations may be submitted at businesswest.com/women-of-impact-nomination-information-criteria. For more information, call Bevin Peters, Marketing and Events director, at (413) 781-8600, ext. 100, or e-mail [email protected].

Insurance Sections

Matters of Policy

Regina Jasak says local agents can help consumers avoid some “really scary policies.”

Regina Jasak says local agents can help consumers avoid some “really scary policies.”

When Massachusetts opened up its auto-insurance landscape in 2008, switching from a one-price-fits-all approach to the current model known as managed competition, it created more challenges for independent agents, but much more opportunity for customers willing to take the time to examine the many options and credits available to them. The key, these agents say, is putting their expertise to use — a resource not available to those purchasing insurance from direct writers online.

Eileen Bresnahan is always amazed at what people will do for a low insurance rate — like one individual who was covered for $5,000 in property damage for his 2017 Camry.

“If I hit you and do $17,000 worth of damage, my company is going to pay you the five grand, and you’re going to have to try to get the rest out of me,” she said, putting herself in that individual’s shoes for a moment. But such is the world of direct insurance writers — like Progressive and Geico — that market themselves based mainly on price, and wind up skimping on, you know, actual coverage.

“We always say ‘buyer beware,’” Bresnahan, president of Bresnahan Insurance Agency in Holyoke, said of local independent insurance agencies like her own. “We’re all licensed and trained; we can look at a policy and can tell you the things you might not know.”

Regina Jasak, president of Regina Jasak Insurance in Ludlow, has seen the same cases cross her desk.

“Anything you might hit — a guardrail, a car, a house — after that $5,000, you’ll be paying for it as well. You can get a really cheap policy, but you get what you pay for. I’ve seen some really scary policies out there from the direct writers.”

The truth, she added, is that customers can get policies for not much more than the bare-bones pricing of the online marketers, but with much better coverage, explained in detail, simply because of the flexibility Massachusetts insurers have enjoyed over the past decade — flexibility that, for the most part, didn’t exist before.

Indeed, for much of the past century, auto-insurance rates in Massachusetts were set by the state Division of Insurance. Anyone who requested a premium quote for a certain level of coverage would receive the same price from any number of companies, unless they were eligible for a group discount.

Managed competition, which began in 2008, allows insurance companies to offer their own rates. Although these rates may vary, they must still be approved by the Division of Insurance — hence the term ‘managed.’ The result is that Massachusetts drivers are able to compare the different rates, benefits, and services offered by the insurance companies competing for their business.

“There’s a lot of flexibility in auto rates and coverages, and it really needs to be tailored to each client,” Jasak said. “Each company has its own appetites, so we really need to delve into the client to figure out what’s best for them in order to find the best company at the best rates.”

That changed landscape made life more complicated for local agents, but in a good way, Jasak added.

“I find it more entertaining. It used to be that auto insurance was auto insurance, and it didn’t really matter where you were insured, whereas now the consumer can consider things like the company’s billing process, how claims are settled, are their rates good for my circumstances, do they offer me a great bundle option tying the house and car together? Is that the best thing to do, or can I get a better rate if I split things apart?”

Shifting Gears

Trish Vassallo, personal and commercial lines director at Encharter Insurance in Amherst, agreed that managed competition has radically changed the automotive side of the insurance business in Massachusetts.

Trish Vassallo (left, with Tracey Benison) says customers should review their policy every year to make sure they’re taking advantage of all the credits available to them.

Trish Vassallo (left, with Tracey Benison) says customers should review their policy every year to make sure they’re taking advantage of all the credits available to them.

“Carriers have been able to offer add-ons and packages and rider endorsements and enhancements that are specialized per carrier,” she said, “so while the Geicos and Progressives talk about accident forgiveness and gap coverages and reward dollars, those are available with everyone operating in Massachusetts today. Independent agents offer these coverages, but they are an added expense, as they would be with any carrier. As a client, you need to look at your coverage every year to make sure you’re getting the right pricing for the right products.”

That’s where independent agents serve a role the direct writers online cannot, she went on. “Sometimes people aren’t aware of options available or never had them explained to them, or they just don’t care — they want the bottom-line price and don’t understand what they’re missing out on.”

Under the prior, regulated system, insurance providers were required to apply specific surcharges for certain accidents and traffic violations. Now, insurance companies are permitted to develop their own rules, subject to state approval, for imposing surcharges for at-fault accidents and traffic violations.

They can also include a raft of discounts, such as for students who attend school away from home, making it easier for their parents to carry them on their policies year-round, or for bundling auto and home insurance when both policies are bought from the same carrier.

“Different carriers all have their own model customers,” said Tracey Benison, president of Encharter Insurance. “Our job is to really know the carriers and try to find the right fit for the customer.”

For example, Jasak said, some carriers will look back at driving records over three years, some six, and they also vary in how they incorporate accidents — both at-fault and not at-fault — into their pricing.

Then there are the credits, and they are myriad, Bresnahan said. “There are good-student discounts, so if a student gets a 3.0 GPA or higher, that’s one of the credits on there. Let me tell you, it is a big savings — and it’s an incentive to get good grades, and it also pertains to college.”

She also mentioned the discount for students away at college, as well as low-mileage discounts, which can knock anywhere from 2% to 17% off the cost of a policy. “Just think — the lower the mileage you drive, the less chances there are of getting in an accident or having a moving violation.”

From left, Shelly Chantre, Judy Orlen, Nicole Shibley, Janet Fernandez-Santiago, and Eileen Bresnahan of Bresnahan Insurance.

From left, Shelly Chantre, Judy Orlen, Nicole Shibley, Janet Fernandez-Santiago, and Eileen Bresnahan of Bresnahan Insurance.

Carriers may also offer multi-car discounts, a AAA membership credit — with the discount increasing the longer a customer has been a member — and a discount for individuals who enroll in an advanced driver training course. “There’s also a disappearing deductible that wasn’t in effect before either, so if you don’t have an accident for a certain number of years, each year your deductible builds up.”

With each carrier using such incentives to attract their own version of a model customer, agents need to understand all the nuances and how best to match a driver with a policy, Bresnahan added.

“It’s just training your staff to know which credits to offer,” she said. “We have letters go out with renewals, and we highlight discounts and enhancements they currently have and other ones they don’t, and they can call if they’re interested in knowing more about those.”

More Than 15 Minutes

The direct writers have certainly made an impact on Massachusetts auto-insurance scene, but they’ve also brought some controversy, being fined multiple times by the state’s Division of Insurance for various deceptive or confusing practices.

“Some of the direct writers are very coy with prices or hidden deductibles, which the customer is not aware of until a loss comes into play,” Vassallo said. “It can be difficult to understand your coverage when you’re buying off the rack.”

The benefit of an independent agent representing multiple carriers, she said, is that she can work to generate the best product for each individual — and educate customers on various pitfalls, such as the importance of listing all household members as operators, as failure to do so can lead to a claim not being paid.

“It’s very, very important that parents list their children on their auto-insurance policy as soon they get their license,” Jasak added. “If they have no prior insurance, it’ll be very expensive when they need it. Parents say, ‘oh, they never drive my car,’ but if they kids are never insured, if they’re never listed on their parents’ policy, they’ll be paying an exorbitant amount of money when they get their own insurance.”

It’s all about relationships, Bresnahan said, not just a bottom-line dollar figure on a computer screen.

“When you’re a local, independent agent, you have to look people in the eye. With these direct writers, you’re not looking that gecko in the eye,” she said, noting that she has lost clients to the online companies dangling a cheaper rate. “Buyer beware. If it’s too good to be true, there’s usually something up.”

And also beware, she said, when a direct writer promises to produce a quote in 15 minutes.

“We educate our personnel, and we keep up with the changes in this business — because it’s forever changing. There’s so much information that it’s not possible to get a quote in 15 minutes. You’re not getting proper explanation of the coverage. There’s so much involved in getting a quote. It takes a long time.”

Joseph Bednar can be reached at [email protected]

Restaurants Sections

Taste of Italy

Jerry Moccia says his goal is to provide diners with an authentic Italian experience.

Jerry Moccia says his goal is to provide diners with an authentic Italian experience.

If today’s dining public has become more demanding, Jerry Moccia says, television may bear some of the blame. But he’s not complaining.

“People are very into food — they know flavors, they know a lot about food, and things like the Food Network have brought a lot of exposure,” he noted. “People are more into food than they were 15 years ago, and expectations are much higher — which makes it more comfortable for us.”

He referred generally to the world of upscale dining, and specifically the Italian restaurant, bNapoli, he opened almost two years ago on Elm Street in the heart of West Springfield’s downtown.

Moccia is no stranger to the location, having opened Bella Napoli Pizzeria next door in 2005, four years after arriving in the area from his homeland of Italy. He ran that establishment for almost a dozen years before moving into the larger, neighboring space vacated by Curry Printing several years ago and creating a higher-end eatery.

“This is more my background,” he told BusinessWest. “We did Italian-American next door, with delivery, and I just wanted to bring something more authentic to the area, less Italian-American and more authentic Italian. I want people to experience how people really eat in Italy, while many restaurants in surrounding areas offer more Italian-American food.”

Thomas Fawcett, who oversees bar operations at bNapoli, said the restaurant is the culination of Moccia’s long-term vision.

“He plugged away there day and night with the vision of doing this,” Fawcett said of the pizzeria. “He always knew he wanted to open this; it was always sort of in the back of his mind. It was hard work, and that’s what he wanted. He was growing something.”

The goal, he added, was to serve fare that was ahead of the curve for the region, but not jarringly different. It was a risk, considering the success of Bella Napoli, but one that has paid off.

“Originally, it was tough, because people knew Jerry for next door, for the pizza shop — red sauce, Italian-American food,” he said. “A few people walked in here out of the gate with that expectation. But people gave it a shot, and maybe it wasn’t somewhere they could eat every night, but they knew on a special occasion they could. Then they told a couple people, who told a couple people, who tried it and told a couple more people.”

They’re still coming — and still telling their friends.

Heart of the City

Stepping inside bNapoli, diners are greeted by elegant, modern décor — all clean lines and earth and grey tones — meant to reflect what they might experience in a trendy restaurant in a big city, Moccia said. Meanwhile, the extensive menu currently runs the gamut from a grilled octopus appetizer and a house beet salad to creative entrees featuring veal, short ribs, haddock, ribeye, and a broad range of pastas.

“It feels very urban, metro New York or Boston,” he said of the atmosphere. “As for the food, we have some traditional, authentic Italian dishes with a contemporary spin. Everything is farm to table. We change the dinner menu three times a year based on the seasons. Tom came in over a year ago and brought the same expectation from a bar point of view.”

Indeed, when Fawcett showed up, there was no bar program to speak of, and he went to work crafting a unique experience for diners based on his training in Boston, where he was mentored by cocktail notables like Patrick Sullivan, who put B-Side Lounge in Cambridge on the map starting in the late ’90s, and Jackson Cannon, Fawcett’s fellow B-Side alum, who went on to establish Island Creek Oyster Bar.

Fawcett, who grew up in restaurants — his first job was at age 13 at Wild Apples Café in East Longmeadow — eventually enrolled in Jackson’s bar protégé program and became bar director at the second Island Creek location. He said what Moccia is doing at bNapoli — and what he has developed with the drink service — is very much in the spirit of those establishments, but innovative for Western Mass.

“It’s just different for this area. What we’re doing with cocktails out here is unheard of,” he said. “We make everything we can possibly make. We infuse our own spirits; we blend spirits for house blends. Strawberries just came into season, so we purchased strawberries from a farm and made a puree with them, which we won’t do in December, because we’d have to buy strawberries from California.”

As a result, the bar is even more seasonal than the restaurant, with a cocktail menu that changes roughly every six weeks. “Guests can come in today for their anniversary, and then if their birthday is in three months and they want to come back, the drink menu is totally different,” Fawcett said. “It’s something to look forward to for the next season. Right now we have a blueberry-infused Campari in one of our cocktails.”

Thomas Fawcett (right, with bar manager David Lazaro) says he has applied the restaurant’s from-scratch ethos to its drink menu.

Thomas Fawcett (right, with bar manager David Lazaro) says he has applied the restaurant’s from-scratch ethos to its drink menu.

Meanwhile, he expanded the wine menu from 40 to 100 labels but also focused it almost exclusively on offerings from Italy and the American West Coast. “This was fun for me; I’d never written an Italian wine menu, and I have fallen in love with Italian wine. What a great area of the world to grow grapes.”

As for beer selections, don’t look for big names like Anheuser-Busch and Miller; the roster is dominated by craft breweries — local names like Iron Duke and Fort Hill, but also small-batch producers from Maine to Virginia. “We are just a small, local restaurant, and we want to honor other small, local businesses.”

And Moccia definitely wanted to start small, Fawcett added.

“We’ve taken a slow approach. We didn’t want to open and have 1,000 people here right out of the gate. We’re sort of feeling our way, and we put a ton of time into what we do. We don’t have to work this hard, but we do because we’re passionate about it. David, the bar manager, doesn’t have to be here at 9 a.m. on a Monday pureeing strawberries for the week when we could just purchase it for a nominal fee and be done with it. But we take pride in what we do, and we love this and want to share this with everyone else.”

The feedback Moccia and Fawcett get from customers tells them that going the extra mile is appreciated.

“When I talk to people, they feel our passion for it,” Fawcett told BusinessWest. “When we’re at the table talking to them about what we do and how we do it, it’s a little more than just reading a list of ingredients. We’re sharing more of an experience. We’re bringing guests into the restaurant life, if you will.”

A Risk Pays Off

That life is one Fawcett knows well, and that Moccia has known for even longer. “He grew up in restaurants, and he understands the kitchen; he plugged away in one for 15 years,” Fawcett said. “So he had the back of house nailed down.”

His vision captured Fawcett’s imagination during their first meeting.

“I did not move back here expecting to see this,” he said. “I thought, there’s not going to be a restaurant that’s looking to do what I was doing in the city. But I met Jerry, and he said, ‘this is what we’re about; this is what we’re trying to achieve.’ And it has not been for naught.”

In some ways, Mocchia has been a risk taker, Fawcett said, but he’s adapatable, too, willing to alter offerings based on customer feedback.

“We just want to offer something fun and different which is fresh, and something that we believe in as well,” Fawcett went on, adding that bNapoli has amassed a strong cadre of regulars the staff knows on a first-name basis.

“We’re building relationships,” he told BusinessWest. “We’re a small restaurant. We don’t have the freedom of some large restaurants to be distant to their guests. You can walk into any big-brand restaurant and then walk out, and get a hello and a goodbye, and that’s it — and you could be fine with that. But here, I want to know how they’re doing. I want to know how their week was. I want to know if there’s a small touch we can make.”

In short, the goal is a big-city-type restaurant with a connection to the neighborhood, he went on — and his definition of ‘neighborhood’ is expansive, with regulars coming from places like Northampton, Wilbraham, and West Hartford.

“People make that ride, and they’re happy to be here,” he said. “People out here, when they believe in something, they stick with it. When they feel like you’re advocating for them, building something on their behalf, they will stick with you tooth and nail as long as you’re producing a good product, not taking shortcuts. If you’re working in their best interest, they know that.

“We’re in the business of hospitality,” Fawcett concluded. “It’s so much fun coming in here. We have a really strong group of people who bring that passion to the table, and we just want people to enjoy themselves.”

Joseph Bednar can be reached at [email protected]