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SPRINGFIELD — American International College (AIC) is celebrating the first anniversary of Rex’s Pantry, a food and necessities pantry founded a year ago to assist community members in need.

Rex’s Pantry was launched in December 2017 and since that time has prepared and served more than 1,500 hot meals in Springfield, assisted in the collection and local distribution of thousands of pounds of canned food; supported various community food efforts; distributed cold weather gear, including gloves, caps, socks, and hand warmers to the homeless; provided hundreds of Rex to the Rescue kits, which included boxed lunches; and offered fellowship led by Father John McDonagh, head of AIC’s campus ministry and outreach, to those participating in the Rex’s Pantry hot meal program.

Rex’s Pantry is a college initiative that has mobilized a dedicated and ever-expanding corps of volunteers, including undergraduate and graduate students, student athletes, coaches, faculty, and staff.

“American International College founded Rex’s Pantry in an effort to provide for those who cannot always provide for themselves. It is this higher dedication to community service that has further opened the hearts of the AIC family to assist those in need,” said AIC Vice President for Marketing and Communications Robert Cole, founder of Rex’s Pantry.

He added that “Rex’s Pantry would never have become a reality without the support of AIC President Vince Maniaci, Associate Vice President for Auxiliary Services Jeff Bednarz, and Todd Alden, Chartwells Higher Education Dining Services director at AIC. The Chartwells team has been remarkable. They plan the menus and prepare all of the food being plated and served by our volunteers.”

Beneficiaries of the efforts of Rex’s Pantry include the Loaves & Fishes Community Kitchen at both South Congregational Church and Christ Church Cathedral in Springfield, Lorraine’s Soup Kitchen and Pantry in Chicopee, Friends of the Homeless, and the Springfield Rescue Mission.

Rex, a yellowjacket, is the AIC mascot.

Daily News

SPRINGFIELD — ValleyBike Share recently extended thanks to all users, sponsors, and supporters during its inaugural season. While the system experienced some expected (and unexpected) issues during this year’s startup, users successfully traveled over 88,000 miles together and made the bike-share system a success. People have been using the system instead of their cars for commuting to work and school, running errands, and even just for exercise and fresh air.

“We are excited by the enthusiastic response in this first season of bike share, which has exceeded our original ridership projections,” said Northampton Mayor David Narkewicz. “We look forward to Easthampton joining the program next spring and also filling in the gaps in the system to continue expanding this important transportation alternative in the region.”

Added Holyoke Mayor Alex Morse, “the arrival of electric bikes has complemented and energized our community-development efforts in Holyoke and our region. As we close on our maiden season, I look forward to expanding the service and implementing lessons learned to make our network even better next year.”

Tim Brennan, executive director of the Pioneer Valley Planning Commission, noted that, since ValleyBike has been in existence, residents and visitors of the five founding communities and UMass Amherst have traveled the equivalent of three and half times around the Earth — “something truly worth celebrating as its inaugural season comes to a close.”

ValleyBike Share also reminds the public that, as originally programmed, the system shut down completely on Nov. 30 and will be re-opened on April 1 (weather permitting).

During the time ValleyBike Share bikes are over-wintering, ValleyBike will be working to fix the issues noted in the startup season to provide the public with new and improved riding opportunities next season.

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MONSON — For the ninth year in a row, Monson Savings Bank is asking the community to help plan the bank’s community giving activities by inviting people to vote for the organizations they would like the bank to support during 2019.

“Every year, we donate over $125,000 to organizations doing important work in the communities we serve,” said Steve Lowell, president of Monson Savings Bank. “For several years now, we’ve been asking the community for input on which groups they’d like us to support. We’ve been so pleased by how many people inquire each year as to when the voting will begin again and how many people actually participate.”

To cast their vote, people can go to www.monsonsavings.bank/about-us/vote-community-giving. On that page, they can see a list of organizations the bank has already supported in 2018 and provide up to three names of groups they’d like the bank to donate to in 2019. The only requirement is that the organizations be nonprofit and providing services in Hampden, Monson, Wilbraham, or Ware.

The voting ends at 3 p.m. on Monday, Dec. 31. The bank pledges to support the top 10 vote getters and will announce who they are by the middle of January.

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HOLYOKE — Jose Delgado, a Springfield native who has been active in local and statewide government affairs for most of his professional career, was appointed to the Holyoke Community College (HCC) board of trustees by Gov. Charlie Baker. Delgado is director of Government Affairs for MGM Springfield and a former aide to Springfield Mayor Domenic Sarno.

“Despite my age, I’ve been out in the community for a while, particularly in Springfield,” Delgado said after his first HCC trustees meeting on Nov. 27. “It’s good to see some familiar faces on the board, but also some folks that I don’t know. It’s exciting to hear what’s going on at HCC. I’m honored to be part of it and looking forward to what’s to come.”

Born and raised in Springfield, Delgado graduated from Central High School before attending Westfield State College, where he earned his bachelor’s degree in mass communications with a minor in business management. Earlier this year, he completed his MBA from the Isenberg School of Management at UMass Amherst.

“I’m a first-generation college student and not too different from many of the students here at HCC,” he said. “My mom didn’t make it to high school. My dad graduated high school, and that was about it. So higher ed, education in general, is important to me because I’ve seen what it did in my life. I’m a kid who grew up on public assistance, was able to break that cycle, and I’m looking forward to doing the same thing here at HCC in terms of motivating students — whatever I can do to help.”

Since graduating from Westfield State in 2008, Delgado has also worked as a program coordinator for the Massachusetts Latino Chamber of Commerce, a field operations supervisor for the U.S. Census Bureau, and a pre-admissions advisor and recruitment coordinator for University Without Walls at UMass.

As a volunteer, he has served as vice chair of the Springfield Puerto Rican Parade committee and is a founding board member of Suit Up Springfield. In 2014, he was named one of the 40 Under Forty by BusinessWest.

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AMHERST — The vast majority of speech perception research has focused on how we recognize what the speaker says through listening only, and has failed to capture the value of speaking face-to-face, says speech-perception expert Alexandra Jesse at UMass Amherst.

Now she has a two-year, $100,000 grant from the National Institute on Aging to explore the mechanisms underlying audiovisual speech perception, which is how listeners, in particular older adults with age-related hearing loss, combine information from both hearing and seeing a speaker to their benefit.

Jesse, a cognitive psychologist in the department of Psychological and Brain Sciences who has devoted her research career to the study of auditory and audiovisual speech perception, says she and others have found that almost everyone recognizes speech better when they can hear and see the speaker than when they just hear the speaker. Her new studies will look at “how we process audiovisual speech and how that changes with aging,” she said.

She adds that most older adults — the fastest-growing segment of the U.S. population ­— at some point will experience difficulty understanding what others say, primarily due to age-related hearing decline. “It is estimated that, by 2030, 20% of the population will be over 65, and the probability of hearing loss doubles with every decade,” she said. “In the over-70 group, nearly two-thirds of adults are affected, and 70% of adults who could benefit from a hearing aid never use one.”

Age-related hearing decline leads to poor speech comprehension, which is not only a problem for communication, but is associated with accelerated cognitive decline, increased risk for dementia, and social isolation of the elder and his or her family. “With social interaction as a primary predictor of general cognitive functioning, this affects the whole family,” Jesse said. “Seeing the speaker can help older listeners with comprehension and thus have a far-reaching impact on their healthy aging.”

So-called ‘visual speech’ can often help, especially in noisy situations, and earlier studies have shown that people benefit, but to widely varying degrees, she noted. “Some people understand tremendously better when seeing the speaker, while for others it doesn’t seem to help so much. In some people we find larger benefits for recognition, and in some smaller ones.”

When listeners can hear and see the speaker at the same time, they show, within 100 milliseconds after the onset of a word, a different response than when they can just hear, and not see, the speaker, she explained. “The early brain response is modulated by visual speech. It’s different, but we don’t know what it means for the listeners’ ability to recognize what was said. What role does it potentially play for how much listeners benefit from audiovisual speech? This is one thing we are trying to figure out.”

Specifically, Jesse and her colleagues will also study the most difficult type of speech perception for older adults — that is, in a noisy situation when just one other person is talking. She plans a series of electrophysiological and cognitive experiments in three groups of volunteer study participants — those under age 30, middle-aged people 45 to 59 years old, and adults 65 to 80 years old — to define age-related differences in audiovisual processing.

Her studies will also look at how individual differences in cognitive skills such as memory and attention affect the use of audiovisual speech in older adults. “I hope we may be able to predict why one person can achieve good comprehension from audiovisual speech and another can’t,” she said. “This could allow us to propose treatment regimes to boost the benefits of audiovisual speech in those who are not currently able to take full advantage.”

The cognitive psychologist hopes her findings will significantly advance the theoretical understanding of how listeners in different age groups benefit from audiovisual information during real-time speech processing. She expects the results will help set the basis for clinical assessments and interventions that can improve the use of audiovisual speech to achieve functional speech perception and enhance healthy aging.

Daily News

SPRINGFIELD — Warm apple cider. A warm fire on snowy day. Warm holiday greetings from faraway friends and family. It’s the season of filling our hearts and bodies with warmth.

The team at Burkhart Pizzanelli, P.C. is doing its part to spread warmth to more than 250 children in need of winter coats this season. The local accounting firm has organized a campaign through Operation Warm to purchase the new coats for children served by Square One.

“Being a strong community partner is an intergral part of our culture at the firm,” said Julie Quink, managing principal at Burkhart, Pizzanelli.  “As part of our commitment to the community that we work and live in, we believe giving back is important. Many of our clients share the same philisophy and joined our efforts, for which we are very appreciative. Partnering with Operation Warm to provide brand-new winter coats for the families served by Square One is one way for us to make a small difference in our community. We believe that all children should have opportunities to grow without worry.”

The coats will be distributed by employees of Burkhart Pizzanelli today, Dec. 4, at 10 a.m. at Square One’s Tommie Johnson Child & Family Center, 255 King St., Springfield.

“We are so grateful to Burkhart Pizzanelli and Operation Warm for recognizing the tremendous need amongst our Square One families,” said Kristine Allard, chief Development & Communications officer for Square One. “To be able to provide our children with beautiful, brand-new winter coats does wonders for them. Not only does it help to protect them from the elements, but having a new coat of their own builds confidence and self-esteem.”

Operation Warm is a national organization that provides new winter coats to children in need, helping to improve self-confidence, peer acceptance, school attendance, and overall wellness. Funding support comes from businesses and individuals within the communities they serve.

Daily News

HOLYOKE — Harvard University says strategic plans are useless … but strategic planning is crucial. The Family Business Center dinner forum on Tuesday, Dec. 11 will feature a panel of four experts in strategic planning.

Panelists Karen Utgoff, Beth Spong, Paul Brown and Paul Silva will reveal how to make strategic planning the effective tool it needs to be, why even brilliant-seeming strategy so often goes awry, how you can make everyday thinking strategic, and how to overcome the many misunderstandings that owners and managers have about strategy.

The event will be held from 5 to 8:30 p.m. at the Log Cabin in Holyoke. To register, click here. For more information, visit fambizpv.com.

Daily News

SPRINGFIELD — American International College (AIC) has been awarded a $150,000 matching grant from the George I. Alden Trust in Worcester to be applied to the Colaccino Center for Health Sciences building project.

George Alden established the George I. Alden Trust in 1912 for the purpose of maintenance of charitable or philanthropic enterprises, with specific interest in the promotion of education in schools, colleges, or other educational institutions.

This grant is the largest ever given to AIC by Alden Trust and offers a unique and inspiring challenge: the funds will be realized only if the college’s alumni match the pledge within 18 months.

“It is an all-or-nothing match,” said Heather Gawron, executive director of Institutional Advancement for AIC. “We must raise the full $150,000 in order to receive any of the matched funds. With the support of our alumni, we are confident that this prerequisite is achievable and will strive to meet our goal by September 2019.”

The recent grand opening of the Colaccino Center for Health Sciences represents more than just a successful new construction project on campus, college officials say, as it embodies AIC’s commitment to teaching and preparing students for healthcare professions that are increasingly more critical and competitive.

Alumni interested in learning more about the Alden Trust challenge are encouraged to contact the Office of Institutional Advancement at (413) 205-3520, [email protected], or www.aic.edu/give/alden-grant.

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LONGMEADOW — The physician assistant (PA) studies class of 2018 from Bay Path University posted a 100% first-time pass rate on the Physician Assistant National Certifying Exam (PANCE).

The PANCE must be taken before a PA can be licensed for the first time upon graduation from an accredited program. Bay Path University’s PA program currently holds a three-year average pass rate for first-time exam takers of 97%.

“We are incredibly proud of the PA class of 2018 for achieving a first-time PANCE pass rate of 100%. These graduates are as bright as they are driven, and their commitment to this field shows,” said Theresa Riethle, program director and associate professor of the university’s Physician Assistant program. “I am also very proud of our whole team who shares in their success. From program inquiry to thoughtful curriculum to stellar clinical sites, our faculty and staff demonstrate true leadership and commitment to student success.”

The MS in physician assistant studies from Bay Path University is an intensive, accelerated degree program that combines on-campus classroom and laboratory work with off-site clinical experience. Students gain the knowledge and skills necessary for evaluating, monitoring, diagnosing, treating, and counseling patients across their lifespan. This degree prepares graduates to work in primary care, surgery, emergency medicine, and medical and surgical subspecialties.

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HOLYOKE — PeoplesBancorp, MHC, the parent company of PeoplesBank, has closed on its acquisition of the First National Bank of Suffield, effective Nov. 30. All the current branches of the First National Bank of Suffield opened and conducted business on Dec. 1 under the trade name First Suffield Bank, a Division of PeoplesBank.

“First Suffield Bank customers will notice that they are still working with the same people they have always worked with,” said Tom Senecal, president, CEO, and chairman of the board of PeoplesBank. “We think that’s important. One of the things that attracted us is the loyalty and the commitment that customers have to the bank and that the bank has to the community.”

Senecal suggested that PeoplesBank will soon bring enhanced product offerings and technology improvements to the market. “Commercial and consumer banking customers will notice improvements in technology,” he said. “PeoplesBank was one of the first community banks in the country to roll out mobile banking. Our mortgage process is one of the fastest in the market because of our online application and processing technologies. For business customers, of which we have a significant number in Connecticut already, we will be able to offer cash management with the ability to do positive pay and remote deposit capture. This will make business banking with us an extremely efficient process.”

First Suffield Bank has four branches located in Suffield, West Suffield, East Granby, and Windsor Locks, Conn. PeoplesBank has 20 banking centers located throughout Hampden and Hampshire counties in Massachusetts.

In connection with the completion of the acquisition, one member of the board of directors of First Suffield Bank will join the board of directors of PeoplesBank and the board of trustees of PeoplesBancorp, MHC, the parent company of PeoplesBank, and certain other directors of First Suffield Bank will be provided the opportunity to serve as corporators of PeoplesBancorp. The combined organization has approximately $2.8 billion in assets and $1.9 billion in deposits.

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WESTFIELD — NetLogix announced that CRN, a brand of the Channel Company, named NetLogix to to its 2018 Next-Gen 250 list. The annual list identifies IT solution providers who have embraced emerging technologies and are setting the pace for the rest of the channel in their adoption. Those on the list have been able to meet their customers’ ever-changing IT needs in leading-edge technologies such as cloud computing, IoT, virtualization, mobility, business analytics, and business intelligence.

NetLogix is a network-management, cloud, and systems-technology integrator providing end-to-end solutions that ensure business integrity for small, medium-sized, and enterprise-level clients. The Westfield-based company designs, implements and manages IT solutions spanning computing infrastructure, enterprise management, VoIP, security, and cloud solutions.

“We are pleased and humbled to be included on the Next-Gen 250 List by CRN,” said Marco Liquori, NetLogix CEO. “Our inclusion shows our commitment to develop our skills to master the managed-services industry and is a true reflection on our team at NetLogix.”

Added Bob Skelley, CEO of the Channel Company, “these innovative solution providers have adapted to a rapidly evolving marketplace and learned to leverage new technology as a competitive advantage. Our 2018 Next-Gen 250 list is comprised of forward-thinking companies who deliver solutions designed to meet an unprecedented set of customer needs. We congratulate each team on its vision and influence in the overall progression of the IT channel.”

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SPRINGFIELD — The Springfield College Office of Multicultural Affairs recently presented community leader, social activist, and police-brutality survivor Leon Ford. The event, which was sponsored by the Office of Multicultural Affairs, the School of Arts, Sciences, and Professional Studies, the Racial and Ethnic Issues Working Group, and the departments of Humanities, Psychology, and Criminal Justice, was free and open to the public.

Ford, author of Untold, shared his personal story about police brutality, racial profiling, discriminatory practices, victimization, and how he has used his experience as a tool to positively impact society. Through his dialogue, he aimed to interrupt oppressive systems, cultivate authentic relationships, and promote community healing, empowerment, and social change.

In 2012, Ford, then 19, was shot five times by a Pittsburgh police officer during a routine traffic stop, leaving him paralyzed. Since that time, he has told his story all over the country, including delivering a TEDx Talk, “Turning Pain into Purpose,” about his experiences.

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SPRINGFIELD — LUSO Federal Credit Union is collecting new, unwrapped toys this holiday season to benefit the Wonderfund. All toys collected will be distributed locally to Springfield-area children in the care of the Department of Children and Family.

“Each year, our friends and neighbors generously donate toys to help children in the communities we serve, and we couldn’t be more grateful for their support,” said Jennifer Calheno, president and CEO of LUSO Federal Credit Union. “I’m confident this year will be no different and that, through our efforts, we’ll help to make Christmas morning bright for children throughout Greater Springfield.”

Toy donations may be dropped off at LUSO’s Ludlow and Wilbraham branches through Friday, Dec. 14. For each toy given, donors will receive a raffle ticket to be entered to win a $250 gift-card wreath.

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MONSON — Monson Savings Bank announced that Paul Hillsburg has joined the bank as vice president of Financial Advisory Services. He has more than 15 years of experience in the wealth and financial-services industry. He began his career as a financial advisor at Merrill Lynch and is now a financial advisor with Infinex Financial Group, located at Monson Savings Bank.

Hillsburg specializes in all aspects of retirement and income planning for clientele consisting of small-business owners, successful professionals, families, individuals, and retirees. His primary objective is to work with clients on retirement income planning, wealth transfer, increasing income, maximizing overall returns, and reducing taxes. He holds FINRA Series 7, 66 securities registrations as well as life- and health-insurance licenses and a degree in business management.

“We are extremely pleased to have Paul join us,” said Steve Lowell, president of Monson Savings Bank. “We look forward to Paul helping customers with various types of investments and enhancing and expanding our financial-advisory services with his expertise.”

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SPRINGFIELD — Justine Siegal, the first female coach in the history of Major League Baseball, will be the keynote speaker for the sixth annual Western Massachusetts Baseball Hall of Fame induction banquet to be held on Thursday, Jan. 31.

The ceremony, hosted by the Valley Blue Sox, will take place at 7 p.m. at La Quinta Inn and Suites, 100 Congress St., Springfield.

“The Blue Sox are excited to host another Hall of Fame induction banquet,” said Blue Sox President Fred Ciaglo, who is entering his second season as the head of the franchise. “There are so many people that do a great deal of work to help baseball prosper in Western Massachusetts. We hope that this event serves as an avenue to celebrate those individuals and their accomplishments.”

Siegal is the president and founder of Baseball for All, a nonprofit organization that empowers women to play, coach, and lead in baseball. She earned her doctorate in sport and exercise psychology from Springfield College, where she served as an assistant coach for the baseball team from 2008 to 2010. She also coached youth baseball. In 2009, Siegal became the first female coach of a professional men’s team when she worked as the first-base coach of the Brockton Rox in the independent Canadian American Assoc. of Professional Baseball.

In 2011, she became the first woman to throw batting practice to a big league team, the Cleveland Indians. She also has served as a batting-practice pitcher for the Oakland Athletics, Tampa Bay Rays, St. Louis Cardinals, Houston Astros, and New York Mets. In October 2015, Oakland invited her to serve a two-week stint as guest instructor in the instructional league in Arizona, making her the first female to coach in the major leagues.

Siegal will be inducted into the Hall of Fame as part of the class of 2019. Other members will be announced in the coming weeks. This year’s class is the sixth since the inaugural banquet in 2014. Since its inception, 35 individuals and four teams who have represented and served the baseball community of Western Mass. have been honored.

Tickets for the banquet are $50, or $450 for a table of 10. Dinner is included, and every guest will receive a pair of tickets to a 2019 Blue Sox home game. To purchase tickets, call (413) 533-1100 or visit valley-blue-sox.ticketleap.com/2019-hof.

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SPRINGFIELD — The Springfield College Department of Visual and Performing Arts will host an “Immerse Yourself in Dance” performance starting on Friday, Dec. 7 through Sunday, Dec. 9 in the Fuller Arts Center. Show times are 7:30 p.m. on Dec. 7 and 8, followed by a 2 p.m. start time on Dec. 9.

In addition, there will be free dance lessons open to the campus community and general public on Dec. 8, with a focus on building community through dance. Starting time for the free classes will be at 3:30 p.m. in the Fuller Arts Center. From 3:30 to 4:45 p.m., dancers and choreographers from the weekend performance will lead a dance class titled “Playing with Gravity,” followed by a community hip-hop class from 5 to 6:15 p.m. There will be a reception for attendees starting at 6:45 p.m. before the performance beginning at 7:30 p.m.

The weekend performances will feature Springfield College dancers performing Set and Reset/Reset by internationally renowned choreographer Trisha Brown, the creator of more than 100 choreographic works and six operas. Guest choreographer Andrea Vazquez-Aguiree will also set an original work about discovering identity.

Dance faculty member Angela Vital-Martowski, who has performed with the Boston Ballet and the American Repertory Ballet Theater, and Sarah Zehnder, director of the dance program and choreographer of New York City-based Zehnder Dance, will premier new works as well.

Suggested general admission is $5; students, senior citizens, and children are free. Tickets may be purchased at the door or reserved by calling (413) 748-3930.

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SPRINGFIELD — Judith Ward, an accomplished healthcare marketing professional, has been named vice president of Marketing & Communications for Baystate Health.

In her new role, Ward will oversee marketing, digital/web, communications, public affairs, social media, creative services, loyalty programs, and special events at the Springfield-based health system, which includes hospitals in Springfield, Greenfield, Palmer, and Westfield, along with more than 100 medical practices at some 80 locations throughout Western Mass.

Among the strategic marketing executive’s past accomplishments include conceiving and executing strategies that define, differentiate, and drive increased brand recognition, preference, customer loyalty, and market share.

Ward comes to Baystate Health from Stanford Health Care in Palo Alto, Calif., where she led the organization’s strategic marketing efforts, developed award-winning advertising campaigns, and executed engaging Facebook Live strategies.

Prior to her role at Stanford, she served as vice president of Network Marketing for Danbury Hospital and Western Connecticut Health Network, where she led the brand creation and strategy for the newly formed health network. She also served as principal of Judith Ward Associates, providing consulting services centered on the development and execution of strategic digital marketing plans.

“Judith is a seasoned professional whose expertise in traditional media and public relations, as well as digital, social, web, and mobile marketing, makes her a perfect fit for this important leadership role for our health system,” said Jane Albert, senior vice president of Marketing, Communications & External Relations for Baystate Health. “We look forward to the creativity, innovation, and expertise that she will bring to our marketing and communications team and welcome her to the Baystate family.”

Ward holds an MBA with a marketing concentration from University of Connecticut and a bachelor’s degree from University of New Hampshire. She has served as an adjunct professor in the Master of Health Administration program at Western Connecticut State University and Marlboro College in Vermont. She is a member of American College of Healthcare Executives, the Society for Healthcare Strategy & Market Development, the Healthcare Executives Forum, and the California Assoc. of Healthcare Leaders.

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HOLYOKE — The state’s third annual Manufacturing Award Ceremony, sponsored by the Legislature’s Manufacturing Caucus, was recently held at the State House in Boston. Hazen Paper was one of 58 manufacturers recognized for their success.

Hazen is known worldwide for its holographic paper and manufacturing in Holyoke. Well-known examples its work include the Stadium Edition Super Bowl Program and the Basketball Hall of Fame Enshrinement Yearbook.

“In 2009, when the world was embroiled in the Great Recession, Hazen launched a new holographic and metallizing factory in the industrial sector on Main Street in Holyoke,” said John Hazen, president of Hazen Paper. “This was bold timing, and it was an aggressive, forward-driving venture that required extreme fortitude on the part of Hazen Paper.”

Hazen started an apprentice program in 2007 to train the expert workers required for this high-tech factory. Hazen has hired and trained more than 50 apprentices in the last 10 years. In 2010, Hazen started an internship program with engineering students from Western New England University, several of whom now work full-time on the Hazen management team. Hazen has been proactive in helping to build the future workforce via the World Is Our Classroom program, whereby every fifth-grader in Holyoke public schools visits Hazen for a full day of teaching and tours. Hazen started the program in 2004, and an estimated 4,000 fifth-graders have participated since that time.

The State House ceremony honored the manufacturers and showcased their innovative and revolutionary manufacturing capabilities and products. The event included companies who make furniture, jewelry, handcrafted electric bicycles, precision-screw-machined parts, marble and granite, custom paper, flutes and piccolos, precision-machined parts for the aerospace industry, and even hummus and peanut butter.

Hazen Paper was nominated by state Rep. Aaron Vega. “Manufacturing is not only an essential component of our economy in Massachusetts, it’s in the DNA of cities like Holyoke,” he said. “We are a city born of innovation and manufacturing. Most of Western Mass. has a rich history of making things, from paper to bikes, motorcycles to parts for our military and NASA.”

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HOLYOKE — Parents at the Boys & Girls Club of Greater Holyoke agree that having reliable transportation is the biggest challenge to their children’s participation in after-school activities in Holyoke. Lack of reliable transportation is even more of a stressor for low-income families in need.

With that in mind, Bridgestone Retail Operations (BSRO) surprised youth at the Boys & Girls Club of Greater Holyoke with a brand-new, eight-passenger Toyota Sienna van, valued at $35,000. The van was recently presented by Joe DeAngelis, New England Region manager, and Scott Zimmerman, area manager for Bridgestone Retail Operations, to Eileen Cavanaugh, president and CEO of the Boys & Girls Club.

The club will utilize the van to engage in experiential learning opportunities, take youth on field trips, visit colleges, increase volunteer opportunities for teens, and participate in more career-readiness activities. In addition to these benefits, the four satellite units located within Holyoke Housing Authority communities will now have more access to the main club. The van allows transportation to nearly 1,400 club members to and from the club.

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ENFIELD, Conn. — Registration is now open for Wintersession at Asnuntuck Community College, with classes to be held Dec. 27 to Jan. 13.

Students may apply or register online 24 hours a day at www.asnuntuck.edu, or in person at the Registrar’s office Monday through Friday, 8:30 a.m. to 4:30 p.m. Academic advisors are available for walk-ins on Wednesdays from 9 a.m. to 4 p.m. and Mondays, Tuesdays, and Thursdays from 10 a.m. to 2 p.m. All other times are by appointment only. E-mail [email protected] for additional information.

Students can earn three credits in three weeks at Wintersession, which is available to current students, new students, and students home on break from their four-year school. Online classes are available in art, biology, business, computer science, early childhood education, human services, psychology, and sociology.

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SPRINGFIELDBusinessWest, the business journal covering Western Mass., will honor its inaugural Women of Impact on Thursday, Dec. 6 from 11 a.m. to 1:45 p.m. at the Sheraton Springfield, One Monarch Place. 

BusinessWest has consistently recognized the contributions of women within the business community and has now created the Women of Impact awards to honor women who have the authority and power to move the needle in their business, are respected for accomplishments within their industries, give back to the community, and are sought out as respected advisors and mentors within their field of influence. 

More than 80 nominations were submitted, and candidates were scored by an esteemed panel of three judges. There are eight winners in this first class. Honorees are profiled in the Nov. 12 issue of BusinessWest and at businesswest.com. This year’s honorees are:

• Jean Canosa Albano, Assistant Director for Public Services, Springfield City Library;

• Kerry Dietz, Owner and Principal, Dietz & Company Architects Inc.;

• Denise Jordan, Executive Director, Springfield Housing Authority;

• Gina Kos, Executive Director, Sunshine Village;

• Carol Leary, President, Bay Path University;

• Colleen Loveless, President and CEO, Revitalize Community Development Corp.;

• Janis Santos, Executive Director, HCS Head Start Inc.; and

• Katie Allan Zobel, President and CEO, Community Foundation of Western Massachusetts.

The Women of Impact Awards Luncheon on Dec. 6 will begin with registration and networking at 11 a.m., with the formal program to start at noon. Tickets are $65 per person, and tables of 10 are available. Tickets may be purchased online at businesswest.com/women-of-impact, or by calling (413) 781-8600. The Women of Impact program is sponsored by Bay Path University, Comcast Business, Country Bank, Granite State Development, and WWLP 22 News.

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NORTHAMPTON — CLICK Workspace is set to put on its third annual Pastiche: A Makers Market. Featuring a variety of handcrafted art, goods, and gifts by local artists and companies, Pastiche is slated for Friday, Dec. 14 from 5 to 8 p.m. and Saturday, Dec. 15 from 11a.m. to 3 p.m.

This pop-up market features local artists and craftspeople without a retail or storefront presence, offering a unique shopping experience. Custom-made women’s outerwear, hand-woven textiles, and raw, handmade soap are just a few of the wide variety of offerings at this year’s market.

For a complete list of the Pastiche 2018 vendors and more information about the Makers Market, visit ​www.clickworkspace.org​.

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AGAWAM — As part of a continuing effort to position the company for stronger growth and faster product innovation to better meet the changing global needs of its customers, OMG has promoted two employees into key sales positions in its FastenMaster Division.

Nikki Long has been promoted to the newly created position of director of Key Accounts, which was established to bring a strategic focus to the role that key-account management plays in FastenMaster’s growth plans. She will design and implement strategies to improve sales growth, customer relationships, customer service, and on-time product delivery at FastenMaster’s key accounts. She reports to John McMahon, vice president.

A 15-year veteran of the company, Long has held a variety of sales and marketing positions since starting in 2003. Most recently, she was the manager of Home Centers for FastenMaster, where she excelled at driving the FastenMaster brand and footprint in the home-center channel. She holds a bachelor’s degree from Smith College.

Tom Ellerbrook has been promoted to director of Sales, responsible for developing and implementing strategic plans to exceed sales targets and expand market share. In addition, he is responsible for coaching and mentoring the sales team to achieve assigned goals, and for building a bench for the future. He also reports to McMahon.

Ellerbrook has been with FastenMaster since 2011, most recently as the Northeast regional sales manager, where he was instrumental in building FastenMaster’s sales throughout the region. He holds a bachelor’s degree in business administration from UMass and an MBA from Western New England University.

Daily News

AMHERST — A visiting group of college students from El Salvador, in a program organized by the Amherst-based Institute for Training and Development (ITD), will visit a Western Mass. manufacturer to learn about the world of lean manufacturing, and how precision and quality also lead to improved decision making and innovation.

Sanderson MacLeod is the world’s largest manufacturer of mascara brushes, plus many other uses of twisted wire brushes, in industries including medical, cosmetics, and firearms. The students are from Monica Herrera School of Communication and visit the Pioneer Valley and elsewhere for the purpose of learning about how business is done in the U.S.

This day of training, including lessons on lean manufacturing and an exercise involving Ohno Circles (developed in the early days of the Toyota Production System, by Taiichi Ohno), is organized by Ira Bryck, president of the Family Business Center of Pioneer Valley. The FBCPV and ITD have collaborated regularly over the years, as teams of business students and owners visit via ITD’s programs. ITD’s purpose is to provide inter-cultural experiences that bring together professionals and/or students from around the world to share cultures, exchange ideas, deepen understanding, and spread knowledge. 

Daily News

SPRINGFIELD — Attendees of a workshop on Thursday, Dec. 6 will learn how to tap into their passion to identify a fulfilling encore career. The event is slated for 1 to 2:30 p.m. at Jewish Family Services’ Community Room, 1160 Dickinson St., Springfield (the parking lot is on the Converse Street side).

The road to retirement is not the clear path it once was. If you’re retired or planning on being retired in the next few years, presenter Suzanne McElroy of Home Instead Senior Care will help you recognize the benefits of ‘unretiring’ or returning to the workforce; discover what you can do after retirement if you’re still working; and identify ways to stay connected if you’re not in the workforce or follow your passions to a different career.

The program is free and open to the public. Light refreshments will be served. Pre-registration is requested by visiting www.jfswm.org or calling (413) 737-2601. For other upcoming events, visit www.jfswm.org.

Daily News

BOSTON — Michael Daly stepped down Monday as president, CEO, and director of Berkshire Hills Bancorp, Berkshire Bank’s holding company.

Berkshire Bank President Richard Marotta has been named CEO and president of the company and CEO of the bank. Sean Gray, chief operating officer of Berkshire Bank, will replace Marotta as bank president.

The move comes a year after the financial institution moved its headquarters from Pittsfield to Boston, and the purchase of Worcester-based Commerce Bank helped grow Berkshire to its current $12 billion in assets, making it the largest independent Massachusetts-based bank.

“I am extremely proud of the accomplishments that the employees of the company have achieved during my time as CEO,” Daly said in a statement. “When I began my tenure 16 years ago, Berkshire Bank was one of the smallest banks headquartered in Massachusetts with some 300 employees, and the company is now the largest with nearly 2,000 employees. I’ve built long-lasting relationships with many employees during this time who I will continue to view as my family.”

The bank did not give a reason for Daly’s departure. In a statement, William Ryan, chairman of the bank’s board, noted that “Mike’s commitment to the bank, our customers, and our communities has been instrumental in Berkshire’s success. We thank him for his focus on creating the strong franchise we have today.”

Daily News

AGAWAM — Big Y Foods Inc. of Springfield and COCC of Southington, Conn. have been selected by the Employers Assoc. of the NorthEast (EANE) as Employer of Choice Award recipients for 2018.

Employer of Choice awards recognize companies and organizations for developing workplaces that value employees, foster engagement, invest in employee development, and reward performance. Past winners view the award as a cornerstone of their company credentials and often highlight the award in recruiting and retention, grant and funding applications, and business development.

“We are always delighted to see the innovative programs used by our applicants to retain talent and engage employees. Our winners this year had some exceptional initiatives and formal measurement processes,” said Meredith Wise, president of EANE. “Salary increases may be more stable, but work-life balance and company culture are still seriously valued.”

Doing business for over 80 years, Big Y Foods is a family-owned supermarket chain with more than 11,000 employees throughout Massachusetts and Connecticut. The chain prides itself on a culture of caring, which manifests itself in the form of workplace ‘huddles’ to celebrate employees who have gone above and beyond, and through the organization’s strong commitment to retain employees.

Big Y stands out for its overall benefits, employee satisfaction, training and development, and recognition and rewards. One novel program, called Building Firm Foundations, is a collaboration in which employees help other employees with home-repair needs by utilizing their skills, expertise, and time. Projects have included building ramps, fixing decks and windows, landscaping, and more. Another initiative, called the 10 Foot Rule, combines a user-friendly customer-service model with a fun graphic reinforcing how to treat customers. The Big Y University and Big Y LIFE, an internal communication portal, are among the other employee-centric engagement offerings.

COCC is a client-owned technology company serving more than 200 financial institutions for more than 50 years. With more than 500 employees, the company offers profit sharing when objectives are met, a rich total rewards package, and a generous paid-time-off (PTO) plan. In fact, new employees begin with four weeks of PTO.

Employees receive continuous feedback from multiple channels, including a peer-driven acknowledgement program and regular check-ins from the management team. One of the cornerstones of its successful culture is the Peer2Peer program, which recognizes when co-workers go above and beyond and celebrates winners quarterly with recognition, gifts, and food. COCC uses regular benchmarking to assess compensation, and overall satisfaction is 89%.

Daily News

AMHERST — Kuhn Riddle Architects announced that the firm was recently certified as a Women Business Enterprise (WBE). The Commonwealth of Massachusetts grants the designation of WBE to businesses that demonstrate majority ownership and control of daily management and operations by women.

Aelan Tierney, president of Kuhn Riddle Architects, sought the business designation after she became majority owner of the firm in January. She joined Jonathan Salvon and Charles Roberts, who became principals in 2010 when Chris Riddle retired. John Kuhn passed the torch of leadership and ownership to these three architects and will continue to work on selected projects at Kuhn Riddle Architects. Tierney will work on architectural project design while also focusing on new business growth and opportunities. 

 “I see this designation as the continuing evolution of architecture — and of our society as a whole — as professions become more diverse and inclusive,” said Tierney, who has been an architect at Kuhn Riddle since 2005. “This is also as an opportunity for further growth of our firm. We have an immensely talented and capable staff; we are interested in partnering with other firms to take on much larger projects than we have to date. I am hopeful that this designation will open doors and break ceilings for us.”

Salvon noted that “this change in designation is a natural acknowledgement of the strong leadership Aelan has demonstrated both before and since joining the firm’s ownership this year.”

Added Roberts, “Aelan is a natural leader who will do a great job carrying forward KRA’s legacy and commitments.”

Daily News

SOUTH DEERFIELD — TommyCar Auto Group was the official partner for Unify Against Bullying for October in support of National Bullying Prevention Month. During the entire month of October, each dealership in the group — including Country Nissan, Country Hyundai, Northampton Volkswagen, and the new Volvo Cars Pioneer Valley — donated $20 for every car sold. Thanks to customer involvement, TommyCar Auto Group was able to donate $4,200.

“Bullying happens way more than it should, but we have the power to make a difference,” said Carla Cosenzi, president of TommyCar Auto Group. “We need to continue to talk about bullying openly and freely, and not be scared to address the issues that happen to us, our family, our friends, or our co-workers. Unify is changing the culture within our communities and the way people are addressing bullying, and I knew we had to be a part of that.”

Christine Maiwald, executive director of Unify Against Bullying, added that Cosenzi’s support “means more than you might realize, especially to those families struggling with this pervasive issue. Our organization’s mission is to end bullying through the celebration of true diversity, and her generous check in the amount of $4,200 helps us get one step closer to accomplishing that mission.”

Cover Story

Supporting a Growth Industry

When CISA (Community Involved in Sustaining Agriculture) was launched 25 years ago, this region’s agricultural community was threatened by a host of issues and societal changes. Today, those challenges remain, but CISA, through its ‘buy local’ program and other initiatives, has lived up to its name by getting the community involved in sustaining and growing this vital sector of the economy.

Margaret Christie is quick to point out that the many challenges area farmers faced a quarter century ago are still as much a part of the landscape as asparagus fields in Hadley.

These include everything from the cost of land (among the highest levels in the country), to the many pressures on that land, meaning attractive development options ranging from housing subdivisions to industrial parks, to immense competition from across the country and around the world.

And there are even some additional challenges, including an aging group of farm owners and workers — Baby Boomers are hitting retirement age — and a phrase you didn’t hear much, if at all, in 1993, but certainly heard this summer as the rain kept coming down in the 413: Climate change.

But the environment for farmers has been altered in one important respect, said Christie, and that comes in the form of an additional and quite significant support system called, appropriately enough, Community Involved in Sustaining Agriculture, or CISA. Christie, now the agency’s special projects coordinator, was its first executive director, and she recalled the thought process — not to mention a $1.2 million Kellogg Foundation grant — that brought CISA into being.

“CISA grew out of an effort by a lot of people who were working on different agriculture issues in the valley, many of them associated with the colleges or existing nonprofits, who each felt they were each working on some piece related to food and agriculture, but they weren’t really talking to each other,” she explained. “And so they had a pretty simple idea, which was to have a series of brown-bag lunches, get together every month, and compare notes. And out of that experience, they began to think ‘we need to be doing something bigger and more coordinated.”

That something bigger and more coordinated was CISA, which came about a time when the region’s agricultural base was more threatened than most could have understood, said Christie, noting that in the decade prior to its creation, there was a significant erosion in the agricultural land base — a loss of 21,000 acres to be precise — and a decline in farmers income of about 3%.

“The people who were involved in CISA thought ‘we might really lose this land base, and we have great soil here — we have prime agricultural soils rivaling any place in the world,’” she recalled. “They said ‘this is important to us as a community and we don’t want to lose it.’”

Margaret Christie says CISA has made buying local front of mind

Margaret Christie says CISA has made buying local front of mind for many area residents, and something very easy to do.

To the question ‘how do we avoid losing this precious commodity?’ those at CISA answered, in essence, by saying ‘get the community involved,’ said Executive Director Philip Korman, adding that the agency has done just that.

Today, though initiatives such as the ‘Be a Local Hero, Buy Locally Grown’ campaign with which the agency is synonymous, many forms of technical assistance, and an emergency loan program, CISA has not only brought more attention to local farms and farm products, it has stabilized and, in some ways, actually grown the local agriculture sector — meaning Hampden, Hampshire, and Franklin Counties.

Indeed, as the chart on page 10 reveals, there are now 182,428 acres of land devoted to agriculture in those three counties, compared to 165,420 acres in 1993. There are now 36 farmers’ markets across the region, compared to 10 back then; there are 51 farms offering farm shares (CSA farms) compared to 19 back then; and direct farm-to-consumer sales are nor more than $10 million, more than double the total a quarter century ago.

But despite this progress, many challenges remain and more are emerging, including the aforementioned climate change. And as it celebrates its first 25 years, CISA is also looking ahead and to ways it can be an even better stronger advocate for local agriculture.

For this issue, BusinessWest looks at how CISA has supported an important growth sector this region over the past 25 years — figuratively and quite literally — and also at how, as it celebrates this milestone, the focus remains on the present and future, not the past.

Experts in Their Field

It is with a large and easily discernable amount of pride in her voice that Meg Bantle notes that her family has been farming the same tract of land in Adams for six generations covering more than two centuries years — and that she is the sixth.

Indeed, she now operates a modest vegetable and flower operation, called Full Well Farm, on a tiny corner of the 500-acre property that was once a thriving dairy farm. Meanwhile, her mother and grandmother have been trying to figure out what to do with the rest of the property, a question that’s been challenging her family since her grandfather died in 2013, and Bantle is now playing a role in that effort as well.

“Being back on that land, in closer proximity to the family business and my mom, will help me to be involved in the decision-making in terms of what’s going to happen with the rest of the land,” she told BusinessWest. “We’ve had a number of discussions about making a succession plan for the future.”

Mantle was one of several area farmers to take part in something called ‘Field Notes — An Afternoon of Storytelling’ on Nov. 18 at the Academy of Music in Northampton. A number of farmers, chefs, and brewers took to the podium to talk of memories, challenges, opportunities lost, opportunities gained, the present, and the future.

The event was staged by CISA as part of its 25th anniversary, said Korman, noting that the agency played a least a small part in many of the stories told. Meanwhile, it exists to help script more of them in the years and decades to come, by inspiring more people like Bantle to return to the land as she did after college and to perhaps help more families devise succession plans.

It has been this way since CISA’s start in a small home office in Northampton. The agency has since relocated several times, with stints at UMass and Hampshire College, for example, and is now located in a suite of offices in the shadow of Mount Sugarloaf in South Deerfield.

From there, staff members coordinate a number of programs and initiatives, the most visible and impactful of which is the ‘Local Hero’ program and its annual publication, known as the ‘Locally Grown Farm Products Guide.’

“The people who were involved in CISA thought ‘we might really lose this land base, and we have great soil here — we have prime agricultural soils rivaling any place in the world. They said ‘this is important to us as a community and we don’t want to lose it.”

Broken down by community and individual farm, the guide captures, well, the full flavor of the region’s agro sector with colorful snapshots of each operation, usually featuring a personal touch, like this entry for the North Hadley Sugar Shack: ‘Enjoy our Sugarin’ Breakfast daily from mid-February to Mid-April. Come see how we make maple syrup, grab a maple treat, or get supplies to make your own. We serve hard ice cream and our own maple soft serve from May to October, and host lots of fun, family-friendly, and educational events all summer long. Open year-round; local seasonal produce and flowers available throughout the year.’

The annual guide is a big part of broad efforts to use the media and marketing techniques to build broad community support for local farms, said Claire Morenon, communications manager for CISA, adding that these efforts, and especially the ‘buy local’ campaign have helped changed the face of agriculture in the Pioneer Valley and beyond, as indicated in those numbers mentioned earlier.

Christie agreed, and said that, in addition to being the country’s oldest ‘buy local’ initiative, CISA’s program really facilitates the process of buying from local farms, and keeps the practice front of mind.

“We did some survey work before we launched our ‘Local Hero’ campaign, and what we found is that people in this region really understood that supporting local farmers kept their money in their local community and supported their neighbors, and that was important to them,” she said. “We didn’t have to teach people that; they understood it already.

“But I think we were one of the first places to do this at the scale we do, and also at the community level that we do,” she went on. “Certainly state departments of agriculture have promoted food grown in that state for a long time, but I don’t think, in a lot of cases, that they’ve personalized it with the farmer’s face and the story of farms, and taken it to the level we have, where we make it easy for people.

“If you were grocery shopping, and you were working all day, and you picked up the kids from wherever, and you had to go home and make dinner, and everyone’s tired … we wanted you to remember that it’s important to support local farms at that point,” she continued. “And you could, because it was salient, you had heard about it so much that you remembered it and it was easy for you because there was a logo and a label and you could see what was local.”

And by local, CISA means local, said Korman, adding that while buying products made in Massachusetts is an important goal, buying from people down the street or a town or two over is even more so.

Phil Korman says CISA’s mission hasn’t changed

Phil Korman says CISA’s mission hasn’t changed, but the agency has broadened its reach to include issues such as hunger in the region.

“It’s one thing to do branding at a state level, but it’s not the same thing as home — it’s your home state, but it’s not your home,” he told BusinessWest. “We elevated it to a level where people understand that it’s our neighbors who are our farmers, and that ‘I can get to know that person depending on how I buy goods, and I get to understand and taste and develop a connection to the person who’s growing food for my family.”

Yield Signs

Many of the farmers now doing business in this region have been tending the land for decades, but most have never a seen a summer like this one, said Korman.

While the seemingly incessant rain probably helped a few crops, it negatively impacted many others and, overall, it made life miserable for farm owners and their employees.

“We’ve heard from all kinds of farms — orchards, vegetable farms … it’s affected just about everyone, and if it didn’t make things terrible, it made things very unfun,” he said. “And I don’t say that lightly; it’s just been so hard to be out in the field.”

The havoc wrought by the summer of 2018 is made clear by the number of farms likely to apply for aid from CISA’s emergency farm fund, started after Hurricane Irene, Korman went on, adding that the fund is one example of how CISA’s reach has extended beyond marketing and brand awareness, if you will, with the brand being the sum of the area’s farms — and into technical and financial assistance, training, and other avenues of support, all aimed at strengthening the farming community.

And also an example of how the agency, while not changing its core mission in any real way, is broadening its focus to include different issues and challenges — for both farmers and this region.

“In recent years, as the Local Hero campaign has been so successful, and as we’ve felt our original work has been successful enough to stand on its own, we’ve been thinking more about some of the broader food-system challenges we’re facing and thinking outside of just consumers and farmers,” said Morenon. “Such as huger and our role in addressing that, the condition of farm workers and our role with that, and other issues.”

“If you were grocery shopping, and you were working all day, and you picked up the kids from wherever, and you had to go home and make dinner, and everyone’s tired … we wanted you to remember that it’s important to support local farms at that point.”

Elaborating, she and others we spoke with said the region’s farmers can’t solve the hunger issue, but they can certainly play a role in efforts to stem the tide of hunger in the region, specifically through partnerships with local, state, and even national agencies.

A prime example is the Healthy Initiatives Program (HIP). Launched in 2017 and administered by the Department of Transitional Assistance, in partnership with the Department of Agricultural resources and the Department of Public Health, HIP provides monthly incentives to SNAP (Supplemental Nutrition Assistance Program) — $40 for families of one to two people, and $80 for families of six or more, for example — when they purchase fresh, local, healthy fruits and vegetables from Massachusetts farmers at farmers’ markets, farm stands, CSAs, and mobile markets. The money they spend at these retailers is immediately added back to their EBT cards, and can be spent at any SNAP retailers.

Since its inception, the program has meant better health outcomes for vulnerable families and better sustainability for local farms, said Korman, noting that SNAP families have purchased more than $4 million of produce from farms across the state and that SNAP sales at farm retailers increased by nearly 600% between 2016 and 2017 thanks to HIP.

“The pilot program in Hampden County showed that the incentives increased consumption of produce by 24%,” he explained, noting that the success locally led to a broadening of the program to cover the whole state.

Another example is Monte’s March, the hugely successful food drive to support the Food Bank of Western Mass., led by WHMP radio personality Monte Belmonte — or, more specifically, efforts on CISA’s part to spotlight just how much local farmers donate to that cause.

“They now add up the poundage — and its 500,000 pounds of food that gets donated by local farmers,” Korman told BusinessWest. “It isn’t that it’s the responsibility of local farmers to solve hunger, it’s more the responsibility of all of us to make sure there are local farms, because that generosity and that connection to the community will benefit us all.”

In a nutshell, this is the mindset that helped launch CISA, it’s the philosophy that has guided its first 25 years, and the thought process that will guide it in the future.

Growing the Bottom the Line

Meg Bantle has many vivid memories of life on her family’s farm. One she shared with the audience at Field Notes involved the day some cows stampeded her and other family members.

No one was seriously hurt, she said, but the memory of that day, symbolic of the difficult life farmers live, has always remained with her, like countless others.

It doesn’t say so anywhere in CISA’s official mission statement, but the agency is really all about creating such memories for several future generations of area farmers. How? As it always has, by making a solid connection between the farmers and the surrounding communities and making it very easy to buy local‚ as in local.

There’s some food for thought — in every sense of that phrase.

George O’Brien can be reached at [email protected]

Education

More Than a Head Start

Architects rendering of the $14 million Educare Center now under construction in Springfield.

Architects rendering of the $14 million Educare Center now under construction in Springfield.

The new $14 million Educare Center now under construction in Springfield is focused on education, obviously, but parental involvement and workforce development are key focal points within its broad mission.

Mary Walachy calls it “Head Start on steroids.”

It’s a term she has called upon often, actually, when speaking to individuals and groups about Educare, an innovative model for high-quality early education that’s coming to Springfield next year — only the 24th such center in the country, in fact.

“You have to work with a Head Start partner. That’s a requirement in every Educare site across the country,” said Walachy, executive director of the Irene E. & George A. Davis Foundation, one of the lead partners in the effort to launch the local Educare school. “The base program meets the Head Start national requirements. But then there’s a layer of extensive higher quality. Instead of two adult teachers in the classroom, there needs to be three. Instead of a six-hour day, there needs to be eight or 10. There are higher ratios of family liaisons to families.”

Then there are the elements that Educare centers have really honed in on nationwide: Parental involvement and workforce development — and the many ways those two concepts work together.

“The research is clear — if kids get a good start, if they have a quality preschool, if they arrive at school really ready to be successful and with the skills and language development they need, they can really be quite successful,” Walachy said. “However, at the same time, it’s extremely important they go home to a strong family. One is still good, but both together are a home run.”

The takeaway? Early-education programs must engage parents in their children’s learning, which is a central tenet to Educare. But the second reality is that families often need assistance in other ways — particularly Head Start-eligible families, who tend to be in the lower economic tier.

“We must assist them to begin the trajectory toward financial security,” Walachy said, and Holyoke Chicopee Springfield (HCS) Head Start has long done this by recruiting and training parents, in a collaborative effort with Holyoke Community College, to become classroom assistants, who often move up to become teachers. In fact, some 40% to 50% of teachers in HCS Head Start are former Head Start mothers.

“So they already have a model, but after we get up and running, we want to put that on a bit of a steroid as well,” she noted. That means working with the Federal Reserve’s Working Cities program, in partnership with the Economic Development Council of Western Mass., to steer Head Start and Educare families onto a pathway to better employment opportunities. “It’s getting on a trajectory for employment and then, we hope, financial security and success for themselves and their families.”

“The research is clear — if kids get a good start, if they have a quality preschool, if they arrive at school really ready to be successful and with the skills and language development they need, they can really be quite successful. However, at the same time, it’s extremely important they go home to a strong family. One is still good, but both together are a home run.”

She noted that early education evolved decades ago as a workforce-support program, offering child care so families could go to work or go to school. “We’ve shifted in some ways — people started saying, ‘wait a minute, this isn’t just child care, this is education. We are really putting them on a pathway.’ But now we’ve got to circle back and do both. Head Start was always an anti-poverty program. More recently, it’s really started focusing on employment and financial security for families.”

By making that dual commitment to parent engagement and workforce training, she noted, the organizations supporting the Educare project in Springfield are making a commitment to economic development that lifts families — and, by extension, communities. And that makes this much more than a school.

Alone in Massachusetts

The 24th Educare school in the U.S. will be the only one in Massachusetts, and only the second in New England, when it opens next fall at 100 Hickory St., adjacent to Brookings School, on land provided by Springfield College.

The $14 million project was designed by RDg Planning & Design and is being built by Western Builders, with project management by O’Connell Development Group.

Mary Walachy

Mary Walachy says that while it’s important to educate young children, it’s equally important that they go home to strong families.

Educare started with one school in Chicago and has evolved into a national learning network of schools serving thousands of children across the country. An early-education model designed to help narrow the achievement gap for children living in poverty, Educare Springfield is being funded locally by a variety of local, state, and national sources including the Davis Foundation, the Gage Olmstead Fund and Albert Steiger Memorial Fund at the Community Foundation of Western Massachusetts, the MassMutual Foundation, Berkshire Bank, MassDevelopment, the MassWorks Infrastructure Program at the Massachusetts Executive Office of Housing and Economic Development, the George Kaiser Family Foundation, Florence Bank, Capital One Commercial Banking, and the Early Education and Out of School Time Capital Grant Fund through the Massachusetts Department of Early Education and Care in collaboration with the Community Economic Development Assistance Corp. and its affiliate, the Children’s Investment Fund. A number of anonymous donors have also contributed significant funding.

Educare Springfield will offer a full-day, full-year program for up to 141 children from birth to age 5, under licensure by the Department of Early Education and Care. The center will also serve as a resource in the early-education community for training and providing professional development for future teachers, social workers, evaluation, and research.

Just from the education perspective, the local need is certainly there. Three years ago, the Springfield Public Schools Kindergarten Reading Assessment scores revealed that preschool children from the Six Corners and Old Hill neighborhoods scored the lowest among city neighborhoods for kindergarten reading readiness, at 1.1% and 3%, respectively. On a broader city scale, the fall 2017 scores showed that only 7% of all city children met all five benchmarks of kindergarten reading readiness.

Research, as Walachy noted, has proven time and again that kids who aren’t kindergarten-ready are at great risk of falling further behind their peers, and these same children, if they’re not reading proficiently by the end of third grade, are significantly less likely to graduate high school, attend college, or find employment that earns them a living wage.

Breaking that cycle means engaging children and their parents — and it’s an effort that could make a multi-generational impact.

Come Together

That potential is certainly gratifying for Walachy and the other partners.

“I think we’re really fortunate that Springfield got this opportunity to bring in this nationally recognized, quality early-childhood program,” she said, adding that the Davis Foundation has been involved from the start. “There has to be a philanthropic lead partner in order to begin to explore Educare because it does require fundraising, and if you don’t have somebody already at the table, it makes it really hard to get anybody else to join the table.”

The board of Educare Springfield, which is a 501(c)(3) nonprofit, will hold Head Start accountable for executing the expanded Educare model. Educare Springfield is also tackling enhanced programs, fundraising, and policy and advocacy work associated with the model. A $7 million endowment is also being developed, to be administered by the Community Foundation of Western Massachusetts, revenue from which will support operating costs.

“We did not want to develop a building that we could then not pay to operate,” Walachy noted, adding that Head Start’s federal dollars will play a significant role as well. “We want to develop a program kids in Springfield deserve. They deserve the best, and we think this is one of the best, and one this community can support.

“No one argues that kids should have a good experience, and that they begin learning at birth,” she went on. “But nothing good is cheap. And I will tell you that Educare isn’t cheap. But it sends a policy message that you’ve got to pay for good programs if you want good outcomes.”

Joseph Bednar can be reached at [email protected]

Workforce Development

The Power of Pause

As was made clear in the first three installments of BusinessWest’s ‘Future Tense’ series, handling the incredibly fast pace of change while also trying to look around the corner to see what the future might bring is not only difficult but extremely stressful. And the present is no bargain, either. In response, major corporations and small businesses across the country and around the world are increasingly looking at mindfulness as a way to help employees focus their attention and stay in the moment, as attendees learned in the most recent lecture

Moira Garvey says that when a computer isn’t behaving properly — probably because it’s doing too many things at once or can’t sort out everything it’s being asked to do — its operator will reset, or reboot, that piece of equipment.

And, usually, that works; the computer functions much better than it did before.

What many people are now realizing — and more need to realize — is that they, too, need to reboot on a regular basis, and for the same reason the computer usually does: We’re trying to do too much, we can’t sort it all out, and because of that, we’re not operating as efficiently as we can.

Just like a computer, we need to reset, we need to reboot,” said Garvey, senior consultant and facilitator for the Potential Project, a global leader in providing customized, organizational effectiveness programs based on mindfulness.

Moira Garvey

Moira Garvey

“Just like a computer, we need to reset, we need to reboot.”

Garvey was joined at the podium recently by Susan O’Connor, Esq. vice president and general counsel for Health New England, as they presented the final installment (for 2018, anyway) of BusinessWest’s Future Tense series.

In the first three programs, presented by Paragus Strategic IT, The Jamrog Group, and Meyers Brothers Kalicka, respectively, presenters talked about the quickening pace of change, the challenges of predicting what will come next, and the clear need to be proactive when it comes to anticipating what might lie around the next curve and being fully prepared for it.

In the final lecture, Garvey and O’Connor talked about what all this rapid change, unpredictability, and need to be prepared is doing to people — it’s stressing them out. And it’s not just the future that’s doing this, it’s the present as well. And it’s not just work. It’s also life — family, bills, difficult conversations, health concerns … the list goes on, and on, and on.

Add it all up, said Garvey, and people can really only focus about 53% of their mind on what they’re doing at a given moment, and in most all cases, that’s not enough (we’ll elaborate on this later).

The answer to improving that number, for a growing number of companies and the individuals they employ, is mindfulness, loosely defined as paying attention to the present moment in an accepting, non-judgmental way. It’s meditation designed to help a wandering mind — and all minds are wandering these days — come back, and stay focused on the present moment. It also gives people the tools needed to be less stressed and more calm.

The list of companies incorporating mindfulness programs continues to grow and now includes virtually every sector of the economy and the likes of Google, Microsoft, Accenture, Sony, Aetna, Airbus, Heineken, Marriott, Cisco, American Express, and countless others.

Why? Garvey sums it up quickly and effectively by citing the title of Thomas Davenport’s book — The Attention Economy — and the phrase that sums it all up: “Understanding and managing attention is now the single most important determinant of business success.”

Recognizing this, Health New England recently added its name to the list of companies involving employees in mindfulness programs, said O’Connor, adding that in the four years since HNE started down this road, it has seen real results when it comes to stress reduction and getting people to better focus on what’s right in front of them instead of everything else.

Jody Gross, HNE’s interim president and CEO, agreed.

“The health insurance industry is not unique in facing the challenges of constant change and uncertainty; our fast-paced lives at home and at work mean associates are continually pushing themselves to do more, to achieve more, and to do everything faster,” he said. “Technology and instant access results in a 24/7 schedule, and creates a fragmented, over-stressed, and hectic way of life. As Health New England looked for ways to reduce stress and build mental resiliency for our workforce, we understood it was critical to go beyond encouraging physical fitness. 

“We needed to invest in improving the health and well-being of the whole person,” he went on. “One way to stay centered and focused is to commit to the practice of mindfulness.”

For the issue its focus on professional development, BusnessWest talked with Garvey and O’Connor about the emergence of mindfulness and how companies are using it to help employees combat all the stress in their lives and stay in the moment.

An Attention Getter

As they addressed the audience gathered for the Future Tense lecture at Tech Foundry, Garvey and O’Connor set the tone for the discussion by putting up a PowerPoint slide with a map of the country. By clicking on a state, one could discern its ‘most googled healthcare problem in 2018.’

Clicking on Utah, for example, which owns the nation’s highest pregnancy rate, ‘morning sickness’ comes up.

Maneuvering over Massachusetts, O’Connor clicked her mouse, and the word ‘stress’ appeared in all capital letters in a red starburst, as if any additional emphasis was needed.

And while Bay State residents do indeed have a lot of stress, the condition knows no boundaries, said Garvey, adding that there are certainly lots of reasons for it. Advancing technology is part of it, as is the overall pace of change. But mostly, it’s about handling all that work and life are throwing at people, she noted.

Susan O’Connor

Susan O’Connor

“We turned to mindfulness to help employees remain resilient in the face the growing amounts of stress they face.”

And, like a computer, people on overload need to reset, or reboot, she said. “To speed things up, often you need to first slow down,” she said, referring to mindfulness or what she calls ‘the power of the pause.’

As we explain how it works, we need to go back to that number 53%. As Garvey explained, that’s how much of one’s mind is ‘on task,’ as she put it. The other 47% is off task, meaning it’s focused on everything but the task.

That means that, typically, people have a 47% ‘attention deficit trait,’ as it’s called. And to illustrate, Garvey offered an example everyone can relate to: “You pick up the phone to make an appointment … you get distracted, look at some e-mails or some texts … your mind starts to wander, and you wind up never making the appointment.”

To get more of the mind on task, people need to pause and reset, said Garvey, adding that this is mindfulness, or what she and others in this emerging field call “attention training.”

These are daily exercises — 10 minutes in length is the average — during which practitioners use meditation to keep their mind from wandering, she said, and bring it back to the present moment.

Because of its ability to help people focus, be less distracted by everything else around them, and, in the end, more productive, the business community has embraced mindfulness, said Garvey, noting that today, more than 450 major corporations and more than 100,000 employees are actively involved in mindfulness programs.

As for HNE, it started what O’Connor called a “mindfulness journey” roughly four years ago.

“We turned to mindfulness to help employees remain resilient in the face the growing amounts of stress they face,” she said, adding that mindfulness is now part of the business strategy for the company, the largest health plan based in Western Massachusetts.

Elaborating, she said that HNE introduced Potential Project’s Mindful Leadership program to its leadership team, a group of about 30 people. They took in part in a three-month pilot program involving 10-minute daily mindfulness sessions.

The results, studied by researchers from the National University of Singapore, are striking. They show a 31% increase in overall job performance, a 17% reduction in work/family conflict, a 37% reduction in “emotional exhaustion,” a dramatic, 52% drop in negative moods, and a 9% increase in attention, to 62% instead of the aforementioned 53%.

Summing it all up, she said the programs, now being used by a growing number of employees at the company, are helping these individuals “rewire” their brains to be less reactive to all that’s going around them and for them to respond more thoughtfully to the specific moment.

Gross agreed.

“Our mindfulness programs teach people to learn how to respond to the complexities and pressures of the workplace,” he told BusinessWest. “Our results have been excellent, and associates report improvements in how they approach uncertainty, have deeper concentration and an increased sense of satisfaction in and out of work.”

Mind Over Matters

Returning to that loose comparison between people and computers, Garvey said, “the expectation is that we’re always on. Well, machines can do that, but people cannot; we can’t always be on.”

But the truth is, we try to be, and that’s why the reset, the reboot, is needed.

Recognition of this has made mindfulness top of mind for a growing number of companies large and small, and most all of them are seeing real results in terms of stress reduction and improved productivity.

Practitioners with a lot on their mind are able to speed up by slowing down and dealing with the moment — just that moment.

This is the power of the pause.

George O’Brien can be reached at [email protected]

Technology

Creating Cyber Solutions

Tom Loper says the ‘supply chain’ project will benefit the region

Tom Loper says the ‘supply chain’ project will benefit the region and its manufacturing sector while also giving cybersecurity students a leg up on jobs.

A group of regional partners, led by Bay Path University, has been awarded a $250,000 grant from the Mass. Technology Collaborative for a pilot program that will address a host of identified issues — from a critical shortage of workers in the cybersecurity field to the need for smaller manufacturers to become more cyber secure if they are going to keep doing business with their customers in the defense, aerospace, and other sectors.

The project’s name is long and quite cumbersome.

‘Engaging Student Interns in Cybersecurity Audits with Smaller Supply Chain Companies to Develop Experience for Entry-level Positions While Improving the Cybersecurity Ecosystem in Massachusetts.’

Yes, that’s really what it’s called. And while that’s a mouthful — not that anyone actually recites the whole thing anyway — it really does capture the essence of an ambitious initiative spearheaded by Bay Path University and its emerging cybersecurity programs, and also involving Springfield Technical Community College, Paragus Strategic IT, the Economic Development Council of Western Mass. (EDC), and other area partners.

Breaking down that long title into its component parts certainly helps to tell the story behind the $250,000 grant awarded recently by the Mass. Technology Collaborative. The program, set to commence early next year, will indeed engage students in Bay Path’s cybersecurity programs in internships with smaller supply chain companies across the region. They will be working with employees at Paragus to undertake cybersecurity assessments of these small manufacturing firms, essentially identifying holes where intruders can penetrate and possible methods for closing them.

And the program will provide needed experience that is difficult for such students to attain, but very necessary for them to land jobs in the field. And it will put more workers in the cybersecurity pipeline at a time when there is a considerable gap between the number that are available and the number that are needed — a gap approaching 9,000 specialists in this state alone. And it will bring more women into a field that has historically been dominated by men and is struggling desperately to achieve diversity.

That’s a lot of ‘ands.’

Which helps explain why the Mass. Technology Collaborative, which was planning to divide $250,000 among several entities, gave that entire amount to Bay Path’s proposal and then found another $135,000 to award to two other projects, said Tom Loper, associate provost and dean of the School of Arts, Sciences and Management at Bay Path, who started with the small supply-chain companies, as he explained the project’s importance.

“These companies have a cyber vulnerability, in many cases, because they don’t have sophisticated systems and they don’t have sophisticated staff that can help create a cyber-safe environment,” he noted, adding that he took what he called a “Western Mass. approach” to the process of applying for the grant.

By that, he meant a focus on smaller businesses, as opposed to the larger defense contractors like Raytheon in the eastern part of the state, and also on schools like Bay Path (and its online component, The American Women’s College) and STCC that are graduating cybersecurity students but struggling to find them real-world experience to complement what they learn in the classroom.

Matthew Smith says that among the many potential benefits from the ‘supply chain’ project is much-needed gender diversity in the cybersecurity field.

Matthew Smith says that among the many potential benefits from the ‘supply chain’ project is much-needed gender diversity in the cybersecurity field.

Thus, the project is a potential win-win-win, with maybe a few more wins in there as well, said Rick Sullivan, president & CEO of the EDC, noting that winners include the individual students at Bay Path, the emerging cybersecurity industry, individual small manufacturing companies, and the region as a whole, which counts its precision manufacturing sector as a still-vital source of jobs and prestige.

“The large customers, the Department of Defense, the Department of Transportation … they’re really requiring, and rightfully so, very strict compliance with the highest cybersecurity techniques out there,” Sullivan said, referring to the requirements now being placed on smaller supply-chain companies. “When they go to the bigger companies, they have to certify their entire supply chains, and we have a lot of companies in this region that feed into that supply chain.”

Overall, the pilot program is a decidedly proactive initiative aimed at helping these smaller companies become aware of the requirements they will have to meet to keep doing business in such fields as defense and aerospace, and then help them meet those thresholds, starting with an assessment of their cybersecurity systems and immediate threats.

For this issue and its focus on technology, BusinessWest takes an in-depth look at the Bay Path-led project, its many goals, and how, if all goes as planned, it will close gaps in cybersecurity systems as well as gaps in that sector’s workforce, while also making the region’s manufacturing sector stronger and more resilient.

Day at the Breach

The project summary for the Bay Path initiative, as authored by Loper and others, does a very effective job of summing up both the many types of problems facing the state and its business community with regards to cybersecurity, and also how this pilot program will address several of the key concerns.

“Entry-level job postings for information security analysts and related cybersecurity positions typically require one to two years of experience in the field, making it challenging for recent college graduates with cybersecurity degrees to fill these positions,” the summary begins. “Bay Path University, a women’s university in Western Mass., will lead a project that will engage 30 undergraduate and graduate cybersecurity students, primarily women, in a full year of challenging experiences as paid interns on cybersecurity auditing teams.

Rick Sullivan

Rick Sullivan

“The large customers, the Department of Defense, the Department of Transportation … they’re really requiring, and rightfully so, very strict compliance with the highest cybersecurity techniques out there.”

“Teams will provide cybersecurity audits at a lower cost for small to mid-sized companies in the region,” the proposal continues. “Undergraduate cybersecurity interns from Bay Path University and Springfield Technical Community College will be assigned to auditing teams led by a graduate intern from Bay Path’s M.S. in Cybersecurity Management Program. Teams will be supervised throughout the audit process by seasoned cybersecurity specialists from Paragus Strategic IT. Through the internship, students will gain insight into the breadth and scope of challenges to the cyber ecosystem and hands-on experience working with employers to implement options for addressing these challenges. Project research and evaluation will be undertaken to confirm that the internship will meet the needs of employers who require prior experience.”

Like we said, that pretty much sums it all up — at least from the student intern side of the equation. In addition to classroom learning, experience in the field is necessary to break into the cybersecurity sector, said Loper, and such experience is difficult to attain. This pilot program will help several dozen students get it.

Meanwhile, the program will address the other side of the equation, the needs of small manufacturers in the supply chain — and this region has dozens, if not hundreds of them, who face many challenges in their quest to become safe (or at least much safer) from security breaches, a pre-requisite for being able to do business these days.

For an explanation, we return to the project summary:

“The majority of cybersecurity breaches occur in smaller supply chain companies, threatening the entire supply chain. Yet these companies often cannot afford the staff or resources to address ongoing needs for ensuring a cyber-safe ecosystem,” the solicitation notes. “Partnering with the MassHire Hampden Workforce Board, the MassHire Franklin Hampshire Workforce Board, and the Economic Development Council of Western Massachusetts, the project will engage 45 small to mid-size supply chain companies in the advance manufacturing sector in western Massachusetts in cybersecurity audits. This strategy will be disseminated as a model for how other Massachusetts higher education institutions with cybersecurity programs can partner with employers and their regional planning teams to strengthen the cybersecurity ecosystem across the Commonwealth.”

Elaborating, Loper said the cost of a cybersecurity assessment (that term is preferred over ‘audit,’ is approximately $1,500, an amount that challenges many smaller companies and is the primary reason why relatively few are done.

The pilot program will pay roughly two-thirds the total cost of an assessment, thus bringing assessments within the reach of more companies, which need to ramp up their cybersecurity systems and methods if they are going to keep doing business with most of their clients.

“Things are starting to change,” said Sullivan. “Cybersecurity and the threats that are out there are real, and this pilot program is an attempt to get ahead of all that, to educate and assess the smaller businesses here, with the next step being to hopefully address those needs so they can stay compliant, because that’s an extremely important part of our economy here.”

Sullivan said the EDC and other agencies will work to build awareness of this program and sign on participants. There has already been interest expressed by many of these smaller manufacturers, and he expects it will only grow as awareness of the project — as well as the need to be cyber secure — grows.

What the Hack?

For the record, and as noted earlier, the Mass. Technology Collaborative came up with another $135,000 to award for other pilot projects to help prepare entry-level cybersecurity job seekers to both meet the needs of employers, and address the growing cybersecurity job crisis.

The first, a $61,178 grant, involves an entity called STEMatch, which proposed a creative collaboration between community colleges, Massachusetts-based cybersecurity service and technology providers, and end-user businesses to expand the pool of potential cybersecurity to under-represented groups and displaced workers. The other, a $74,690 award, was given to the MassHire Greater New Bedford Workforce Board to advance a public-private partnership between the regional workforce boards of Southeastern Massachusetts, Bristol Community College, and the South Coast Chamber of Commerce, and employers in that region. The pilot is designed to help address the lack of skills and work experiences affecting Massachusetts employers and will utilize best practices developed in Israel to create training and work experiences for students in grades 10-12.

“The majority of cybersecurity breaches occur in smaller supply chain companies, threatening the entire supply chain. Yet these companies often cannot afford the staff or resources to address ongoing needs for ensuring a cyber-safe ecosystem.”

Those projects, as well as the Bay Path initiative, drive home the fact that there is not just a gap, but a real crisis when it comes to filling jobs in this emerging and now all-important sector.

“Companies are craving talent,” said Matthew Smith, director of Computer Science & Cyber Security Programs at Bay Path and assistant professor of Computer Science & Cyber Security in the School of Science and Management, as he attempted to qualify a problem that’s difficult to quantify.

That’s because while there are posted positions within this sector — many of them lacking candidates — many of the jobs are not posted, increasing the size of the gap.

Closing it requires not merely people with degrees in Cybersecurity, although that’s essentially a pre-requisite, said Smith, but individuals with what could be called real-world experience on their resumes, he said.

The pilot program will allow students at Bay Path and STCC to put five cybersecurity assessments on their portfolio, which should certainly help open some doors for them.

“Our students won’t just be getting a degree, but also the necessary talent to be contributing to the workforce on day one,” Smith told BusinessWest. “Once they have these assessments and use these tools that are industry standards, they’re going to be thrown right to the top of the application pool, because most of those are search-engine driven, so once they put these key words in there, they’re going to be very marketable.”

This marketability should only help further develop the graduate and undergraduate cybersecurity programs at Bay Path (both traditional and online) that are already seeing explosive growth, said Smith, adding that the industry needs not only workers, but gender diversity as well.

“Only 11% of the jobs in the field are held by women,” he said. “The gender imbalance is very real, and it’s our main mission to provide these women the skills and get them their degrees, so they jump into the cybersecurity workforce and start taking those unfilled positions and close that gender imbalance; many companies are craving diversity in their workforce.”

Securing a Better Future

As noted earlier, the name on this project is long and cumbersome. But it breaks the problem and one possible solution into one highly efficient and effective phrase.

The pilot program will set a high bar when it comes to potential outcomes and goals for achieving progress with the many significant challenges facing the cybersecurity sector and the cyber safety of individual companies.

But a high bar is necessary because the problems are real, they are growing, and solutions are needed.

This program was conceived to not only help this region clear that bar, but provide a roadmap for other regions to follow. If it can do all that, the state’s sizable investment will yield huge dividends.

George O’Brien can be reached at [email protected]

Community Spotlight

Community Spotlight

Nicholas O’Connor says recent projects have created considerable momentum in Belchertown, “like a snowball rolling down a hill.”

Nicholas O’Connor says recent projects have created considerable momentum in Belchertown, “like a snowball rolling down a hill.”

Nicholas O’Connor says there’s a generational split in Belchertown when it comes to new amenities and development in general — but that line has become increasingly blurry.

“There’s the old guard who don’t want anything to change; they want it to be a bedroom community, and they still lament the fact that we have a Stop & Shop and a Family Dollar. There’s no changing their minds, and I get that,” said O’Connor, who chairs the town’s Board of Selectmen.

“But by the same token,” he went on, “we can’t sustain the services that we provide in a town this size, with the great schools we have, without revenue, and 93% of our revenue comes through taxation. We don’t have a big business base — so, in order to have more, you need to generate more.”

And ‘more’ is a good word to describe economic activity in town, particularly along the section of Route 202 running from the town common past the Route 21 intersection to the Eastern Hampshire District Courthouse, a mile-long stretch that has become a hub of development, from a 4,500-square-foot Pride station currently under construction to a 4,000-square-foot financial center for Alden Credit Union; from Christopher Heights, an assisted-living complex that recently opened on the former grounds of the Belchertown State School, to a planned disc-golf course.

These projects, balancing town officials’ desire for more business and recreation, have been well-received, O’Connor said.

“Even among the old guard, I sense a split. There’s a large community of longtime Belchertown residents who are yearning for these things that are finally happening. I think it’s a minority of people who wish Belchertown would be like it was in 1970. That dynamic has shifted a bit.”

That said, it takes plenty of planning to build momentum for projects — not to mention state and town funding and approvals at town meetings — but he sees the dominos falling.

“We don’t have a big business base — so, in order to have more, you need to generate more.”

“With a lot of the ideas we’ve had over the past few years, shovels are finally hitting the ground. We’re really in a year when things are starting to progress.”

The 83-unit Christopher Heights has been a notable success, growing its resident list every month and exceeding its forecasts, O’Connor noted. Nearby, Belchertown Day School and Arcpoint Brewing, a veteran-owned business run by a couple of Belchertown locals, both plan to break ground on new facilities in the spring.

At the same time, Chapter 90 money came through for the renovation of that key stretch of Route 202, a project that will include new road signaling, crosswalks, sidewalks, and bike lanes, making the area more pedestian- and bicycle-friendly. Meanwhile, Pride owner Bob Bolduc will put in a sidewalk and a pull-in as part of his new building, which will accommodate a new PVTA stop.

“People will be getting out in front of his store, and that’s a win-win for everybody,” O’Connor said. “That whole road project will certainly change things from the common down the hill, all the way to the courthouse.”

The Great Outdoors

Belchertown has plenty of potential to expand its recreational offerings, O’Connor told BusinessWest. For example, a town meeting recently appropriated funds to create an 18-hole disc-golf course in the Piper Farm Recreation Area.

Belchertown at a Glance

Year Incorporated: 1761
Population: 14,838
Area: 52.64 square miles
County: Hampshire
Residential Tax Rate: $18.19
Commercial Tax Rate: $18.19
Median Household Income: $52,467
Median Family Income: $60,830
Type of government: Open Town Meeting; Board of Selectmen
Largest Employers: Hulmes Transportation Services; Town of Belchertown/School Department; Super Stop & Shop

O’Connor said disc golf has been rapidly gaining in popularity. “We’ll be clearing in the spring, breaking ground, and hoping to be throwing discs by the fall. There’s been interest growing in town, which is good because we’re going to need public effort for the clearing. I think a lot of that’s going to be done by community members and volunteers.”

He envisions the course as another piece in a day-long outing families could have in that area of Belchertown, with attractions ranging from baseball at the town’s mini-Fenway Park to Jessica’s Boundless Playground, to a 1.3-mile walking trail behind the police station that circles Lake Wallace. Meanwhile, state Sen. Eric Lesser was instrumental in securing money to tear down some tennis courts and build a splash park.

O’Connor would also like to see ValleyBike Share make inroads into Belchertown, and he wants to revisit discussion around expansion of a regional rail trail through town.

“A lot of people in town have tried these things before. The rail trail got voted down years ago,” he said. “Belchertown hasn’t always been ready for this type of progress, but we’ve had a large influx of younger families over the past 10 years or so, and different people standing up in positions of leadership. Just in the last four years, we have a new chief of police, a new Recreation director, a new Conservation administrator, a new senior-center coordinator. Not that the leadership before wasn’t doing the job, but I see new folks stepping up, and new ideas and new interests coming to the fore. That’s not a comment on the past, but it’s progress.”

And progress takes time, O’Connor said, noting that roadwork plans for 202 have been in flux for years, while Bolduc owned the future Pride site for a long time with no shovels in the ground until the assisted-living complex and other developments began to come online.

“It takes one project, and everybody starts going, ‘oh, there might be something there,’” he said. “The governor has been out here, and we’ve seen a lot of the lieutenant governor the last couple of years. Once you start brick and mortaring, now you get money for roads, you’re awarded more money for cleanup, and people really get on board. The momentum becomes attractive, like a snowball rolling down a hill. Nobody wants to go it alone, but then they see all these ancillary businesses, and it really starts to come together.”

What’s the Attraction?

To O’Connor, it’s not hard to see why businesses would want to set up shop in Belchertown. There’s the single, low property-tax rate, for starters, the well-regarded schools, and a widening flow of road projects aimed at making the town easier to navigate.

But not simply pass through, he added.

“I grew up in Amherst, and my dad lived in Wales while I was growing up, so I drove through his stretch every weekend. Then I went to UMass, and I saw them build all the hotels on Route 9,” he recalled.

“Now, I certainly don’t want to be Hadley — we want to keep our business within the character of the town; no one’s interested in a dynamic change to the town. But I thought to myself, a lot of these parents are driving home to Boston after parents’ weekend — maybe they don’t have to stay on Route 9; maybe they can stay here and take a walk on the Quabbin and hit an antique store and whatever else gets developed. I think there’s a lot to be said for us being a main thoroughfare between Boston and Western Massachusetts. Everybody gets off exit 7 and 8 to drive through here. We see a lot of cars, and it would be nice to get them to stop.”

Of course, for business owners, a lot of cars is a good thing, and the impending development of sidewalks, bike lanes, and bus routes will continue to drive traffic into what has really become the heart of activity in Belchertown.

“We love our town common, but in terms of a business center, an economic center, that’s moving down the hill. And a lot of the businesses there will benefit from the infrastructure upgrades.”

O’Connor told BusinessWest he can envision a future where Belchertown can be both the scenic, classic New England town of the past and a bustling destination. Illustrating that picture for other people can be a challenge, but he keeps trying.

“We need patience to get these things moving,” he said. “There’s definitely investment that needs to be made by business owners — not just in money, but in belief.” u

Joseph Bednar can be reached at [email protected]

Women of Impact 2018

Leaders Who Have Been to the Top

BusinessWest’s chosen Women of Impact for 2018 know what it’s like to surmount challenges, tackle huge obstacles, and clear bars they’ve set very high.

As they receive their awards on Dec. 6, they and a gathered audience of friends, family, and colleagues will hear some motivational words from someone who’s done all those things in a very literal sense.

Indeed, the keynote speaker for the Inaugural Women of Impact Awards will be Lei Wang, the first Asian woman to climb the highest mountain on every continent and to ski to both the North and South Poles. 

Wang, who earned a bachelor’s degree in Computer Science from Tsinghua University in Beijing, an M.S. degree in Computer Science from University of North Carolina Chapel Hill, and an MBA in Finance and Marketing from the Wharton School of the University of Pennsylvania, was on track for a promising career in information technology — until she discovered her passion for mountaineering in 2004 and set her dream on reaching the peak of the world’s highest mountains on seven continents and skiing to the North and South poles.

With no previous athletic training, she started with running, from one mile to a marathon. She built her basic fitness foundation and learned the craft of climbing from scratch. She gave up a normal life to dedicate herself to this undertaking and overcame many physical and ideological challenges with her commitment and determination. Her remarkable journey culminated at the top of Mount Everest on May 24, 2010. With that climb, she became the first Asian Woman to successfully reach the world’s seven summits and two poles.

Wang now shares her reflections and experiences in front of a wide range of audiences as a motivational speaker. At the Dec. 6 event at the Sheraton in Springfield, she’ll be sharing the day with eight women who have reached the pinnacle of their chosen profession, but who have also devoted their lives and their careers to finding ways to give back to the community.

That’s why they’ve been chosen as Women of Impact, with the emphasis on both women and impact.

The Women of Impact for 2018 are:

• Jean Canosa Albano, assistant director of Public Services, Springfield City Library;

• Kerry Dietz, principal, Dietz Architects;

• Denise Jordan, executive director, Springfield Housing Authority;

• Gina Kos, executive director, Sunshine Village;

• Carol Leary, president, Bay Path University;

• Colleen Loveless, president and CEO, Revitalize Community Development Corp.;

• Janis Santos, executive director, HCS Head Start; and

• Katie Allan Zobel, president and CEO, Community Foundation of Western Massachusetts.

The awards luncheon will begin at 11 a.m. with registration and networking. Lunch will begin at noon, followed by the program and introduction of the Women of Impact by Kate Campiti, associate publisher of BusinessWest and Healthcare News and Tamara Sacharczyk, news anchor and I-Team reporter for WWLP-22 News.

The Inaugural Women of Impact is sponsored by Bay Path University, Comcast Business, Country Bank, and Granite State Development Corp, with media sponsor WWLP-22.

For more information or to purchase tickets, call (413) 781-8600, or go HERE.

Thank you to our sponsors:


Sponsors:

Bay Path University; Comcast Business; Country Bank; Granite State Development

Exclusive Media Sponsor:

Springfield 22 News The CW

Photography by Dani Fine Photography

Education

Culture Shock

Emily Rabinsky guides two HCC students in a lab project.

Emily Rabinsky guides two HCC students in a lab project.

As she walked BusinessWest through one of the brand-new labs in Holyoke Community College’s Center for Life Sciences, Professor Emily Rabinsky said there’s plenty for students to appreciate.

“Our old lab space was very outdated and not very conducive to learning,” said Rabinsky, who coordinates the Biotechnology program at HCC. “There were two long bays with a tall shelf in between that made it very difficult for the students to see what the lecturer was referring to, and the equipment was very outdated.”

Not so today.

“At our recent open house, some students happened to walk by, peeked in, and said, ‘wow, this is amazing,’” she said. “I think this facility could rival many of the four-year colleges.”

Take, for example, the only certified cleanroom at any Massachusetts community college, and one of very few at any college or university in Western Mass.

Once it’s fully operational, the cleanroom will have a certification rating of ISO 8, which means air quality of no more than 100,000 particles per cubic foot. Inside the cleanroom, there will be a hooded biosafety cabinet where the sterility will increase to ISO 7, or no more than 10,000 particles per cubic foot.

“It’s pretty unique at the community-college level,” Rabinsky told BusinessWest. “It’s something commonly used in many of the life-science research areas. Students will learn how to minimize contamination and keep the space sterile for any kinds of cells they’re working with.”

Take, for example, a class she’s currently developing called “Cell Culture and Protein Purification,” which will make copious use of the cleanroom.

“We’ll be training students in the cell-culture class in how to maintain mammalian cell cultures, because they can be easily contaminated with bacteria or other microbes that are in the air,” she explained. “Mammalian cell cultures are commonly used in any kind of research studying cancer, or studying new drug therapies, so it’s a good skill to know.”

The cleanroom will also be utilized as a training facility for area professionals — for instance, in how to monitor the air for microbial content, commonly known as particle count.

“In a cleanroom, there should be fewer particles in the air because we have a special kind of filtration. So it has to constantly be monitored and verified,” she said. “Any cleanroom at UMass or any kind of industry has that monitoring done for them, so if someone wants to go into that kind of field, they could get that training here.”

So, while students are being trained in laboratory settings similar to what they will experience in industry, making them more competitive for the biotech job market, Rabinsky said, HCC serves a local workforce-development mission by training non-students as well.

“A lot of these local biotech companies that do this kind of work, they find it can be very costly for them to train new employees at their facility, and at the same time, they’re risking contaminating their facilities with these new workers that are just learning the technique, so why not do it here where it’s not such a high risk?”

On the Cutting Edge

HCC recently staged a grand-opening ceremony for the 13,000-square-foot, $4.55 million Center for Life Sciences, located on the lower level of HCC’s Marieb Building. The Massachusetts Life Sciences Center awarded HCC a $3.8 million grant for the project, which was supplemented by $750,000 from the HCC Foundation’s Building Healthy Communities Campaign, which also paid for the construction of the college’s new Center for Health Education on Jarvis Avenue in Holyoke.

“Those grants outfitted the biotechnology program but also all of the programs that fit in around it, including microbiology, general biology, and genetics,” Rabinsky said, noting that the new space includes two labs, the cleanroom, a prep room, and a lecture area.

Grant funds and donations also paid for new equipment, including a high-end, research-grade fluorescent microscope, like those used in the pharmaceutical industry; a micro volume spectrophotometer, used to measure small amounts of genetic material; and an electroporator, for genetic engineering. Meanwhile, a cutting-edge thermocycler can take a small sample of DNA and make billions of copies in an hour.

About half of Rabinsky’s students are interested in going into biotechnology, with most of those specifically interested in medical biotechnology and pharmaceuticals, as well as medical devices, an industry with strong roots in Western Mass. and the Boston area.

“I also have students who are just interested in the life sciences, interested in research, and just want to be exposed to all the different areas of biotechnology,” she went on. “A lot of these skills can be applied to many different fields. They may be interested in going into genetics, for example. I would say one of the challenges is drawing in the kids in who may not have thought about biotechnology or biology.”

To that end, in her introductory biotechnology course, she incorporates activities that students can relate to their everyday lives.

“Last week, we did a fun lab where he tested for the presence of genetic modification in things like cheese fries and Cheetos,” she explained. “Food producers aren’t required to list the presence of GMOs unless it’s above a certain percentage. So they’ll grind it up, extract the DNA, and test for the presence of GMOs. That was fun — they could have a hands-on experience and test for something that is very commonplace that we’re all aware of.”

Important Evolution

Rabinsky admitted some might not see the new center as a necessity since HCC already had a functioning facility upstairs, but said it was important to keep the college on the cutting edge and attract more students to give the life sciences a look.

“This makes them excited about the field, and it’s more a conducive space for learning, with these small tables that make working in groups much easier. Then we have newer technologies and new equipment to train students on, which are very similar to what they’ll in the field.”

Of course, it all starts with the instruction, and on that front, Rabinsky said the Center for Life Sciences will continue to prepare students to enter what is certainly a growing field from a jobs perspective.

“I’ve had students that have gone on to UMass and said that they learned things here they haven’t learned there, and that our equipment properly prepared them for graduate research,” she said. “That’s really nice to hear.”

Joseph Bednar can be reached at [email protected]

Workforce Development

The Overlooked Management Tool

By Kate Zabriskie

‘I sit right next them. We don’t need to have a staff meeting.’

‘I used to have staff meetings, but we stopped having them. Nobody had anything to talk about.’

‘We have enough meetings. We certainly don’t need another.’

For a myriad of reasons, many managers don’t hold regular staff meetings. Furthermore, most who do don’t get the most they could from them, and that’s too bad. Good staff meetings can focus a team, energize employees, and engage them in ways ad-hoc interactions don’t.

So how do you turn a halted or ho-hum approach to staff meetings into a high-functioning management tool?

STEP ONE: Connect Daily Work with Your Organization’s Purpose

In addition to distributing information, staff meetings present an opportunity to connect your team’s daily work to your organization’s purpose. If you’re thinking, ‘My people know how their work fits into our overall goal,’ you would be wrong. In fact, if you ask your group what your organization’s purpose or your department’s purpose are, don’t be surprised when you get as many answers as there are people in the room. (And you thought you had nothing to talk about in a staff meeting. A discussion about purpose is a good one to have.)

Purpose is why you do what you do. You connect the work to it by explaining how what people did aligns with the greater goal. For example, the head of housekeeping at a busy hotel might hold a meeting with the cleaning staff. In that meeting, the managers might recognize a team that received a perfect room score from all guests who took a survey and then talk about purpose.

The purpose of the hotel is to provide people a safe and comfortable place to spend the night. Having a clean, welcoming, and functioning room is one of the ways a cleaning staff achieves that goal.

“Purpose is why you do what you do. You connect the work to it by explaining how what people did aligns with the greater goal.”

By regularly connecting such activities as cleaning toilets, making beds, and folding towels to the guest experience, the manager highlights why each of those activities is important.

No matter what they do, employees usually enjoy their jobs more when their organization’s leaders talk about the importance of their work. They also tend to make better choices if they receive frequent reminders about purpose and what types of activities support it.

STEP TWO: Highlight Relevant Metrics

Connecting work to purpose usually works best when a team focuses on both anecdotal and analytical information. If you don’t currently track statistics, start. What you track will depend on your industry. However, whatever you decide should have a clear line of sight to the larger goal.

For instance, a museum that holds events to attract new members might track the number of events held, contact information collected, memberships sold, and the percentage of new memberships that come as a result of attending the free event. With regular attention placed on the right metrics, the team is far more likely to make good choices as to where it should focus its efforts.

STEP THREE: Follow a Formula and Rotate Responsibility

Successful staff meetings usually follow a pattern, such as looking at weekly metrics, sharing information from the top, highlighting success, a team-building activity, and so forth. By creating and sticking with a formula, managers help their employees know what to expect.

Once employees know the pattern of the meeting, many are capable of running it because they’ve learned by watching. Managers then have a natural opportunity to rotate the responsibility of the meeting to different people. By delegating, the manager is able to free up his or her time and provide employees with a chance to develop their skills.

STEP FOUR: Celebrate Successes

In many organizations, there is a huge appreciation shortage. Staff meetings provide managers and employees with regular intervals to practice gratitude.

“I’d like to thank Tom for staying late last night. Because he did, I was able to attend a parent-teacher conference.”

“Maryann’s work on the PowerPoint presentation was superb. I want to thank her for preparing me with the best slides shown at the conference. The stunning photos outshined the graphics others used. Maryann’s work really made our company look good.”

A steady drip of sincere gratitude can drive engagement. Note the word: sincerity. Most people have an amazing capacity to identify a false compliment. Real praise is specific. Well-delivered praise also ties the action to the outcome. Whether it’s being able to attend a conference, looking good in front of others, or some other result, people appreciate praise more when they understand how their actions delivered results. A praise segment in your staff meetings ensures you routinely take the time to recognize efforts.

STEP FIVE: Focus on Lessons Learned and Continuous Improvement

Staff meetings that include an opportunity to share lessons learned help drive continuous improvement. At first, people may be reluctant to share shortcomings. However, if you follow step four, you should begin to develop better communication and a sense of trust with your team. Modeling the process is a good place to start.

“I learned something this week I want to share with you. I had a call with a client that could have gone better. I’m going to tell you what happened and then I’ll discuss some ideas about how I would handle something similar in the future.”

The more you practice this exercise, the greater the gains you should experience.

STEP SIX: Develop a Schedule and Stick with It

Almost anyone can follow the first five steps some of the time, but those who get the most out of staff meetings hold them consistently. They publish a meeting schedule, and they stick with it. They may shorten a meeting from time to time or reschedule, but they don’t treat their chance to gather the team as the least important priority.

Good staff meetings aren’t perfunctory activities that add little value. On the contrary, when used to their full capacity, they are a dynamic management tool. Now what are you going to do about yours? u

Kate Zabriskie is the president of Business Training Works Inc., a Maryland-based talent development firm. She and her team help businesses establish customer service strategies and train their people to live up to what’s promised; www.businesstrainingworks.com.

Workforce Development

The Truth About Employee Disengagement

By Brad Wolff

Most companies struggle with employee disengagement. It’s costly in productivity, profitability, and stress. Gallup’s engagement survey data published in 2017 found that two thirds of U.S. workers are not engaged.

American companies have invested billions of dollars per year for many years to solve this problem. The results? The needle still hasn’t moved. How much has your experience been similar? Could this data simply reveal a general misunderstanding of the true causes of disengagement?

The Acme Corporation was suffering a 41% turnover rate. A recent survey showed that 85% of their workforce was disengaged. The general attitude of apathy, complaining, and cynicism permeated the culture. This was puzzling to management since they attempted multiple efforts to improve engagement.

These were well-planned and executed programs such as team-building exercises, social events, and pay raises. All showed early enthusiasm and positive survey results that generated optimism. Unfortunately, the magic always wore off within a few weeks. In despair, Acme engaged a firm with a very different philosophy than their other advisors. This firm focused on helping executive leadership understand the root causes and solutions. Within nine months, disengagement improved from 71% to 26% and turnover dropped to 19%.

The door to solving this dilemma opened when Acme management acknowledged that since their previous solution attempts were ineffective, their current way of seeing the problem must be flawed. This wisdom, humility, and openness paved the way to learn the true root causes of their disengagement. Once root causes are clearly understood, the solutions usually become obvious.

Fixing engagement issues: What works?

The first step is for the company leaders to take an honest, objective view of the company culture (beliefs and behaviors that determine how people interact and do their work) that impacts and drives the way people think and behave.

That’s why lasting change occurs when focusing at the culture level rather than specific individuals. Below are the relevant human psychological needs that are the actual root causes of people’s engagement level. Examples of mindsets/philosophies that effectively address these needs follows each need. Engagement will improve when management’s actions align with people’s psychological needs.

• To feel valued and understood. Management earnestly listens to employees’ concerns, opinions, and ideas with the intent to understand and consider their merits before responding. This replaces the common responses of defending positions or punishing employees for expressing contrary viewpoints. Management isn’t required to agree with the employees. What’s important is the sincere effort to listen, understand and consider their inputs.

• To express our gifts and talents. Management puts a focus on aligning roles and responsibilities with the gifts and talents of the individuals. We all bring a substantially higher energy and engagement (and productivity) when we do work that we like and are good at. As legendary management consultant Peter Drucker said, “A manager’s task is to make the strengths of people effective and their weaknesses irrelevant.”

• Meaning/purpose in what we do. This means that employees have a clear understanding of how their work impacts the mission and vision of the organization. Don’t expect them to figure this out on their own. People are much more motivated when they realize that their efforts truly matter.

• Internal drive for progress or development. Employees are at their best when there is “healthy tension” (not too low, not too high) to meet clear and reasonable standards. This means fair and consistent accountability and consequences based on performance relative to agreed-upon standards. Being too nice and lax harms engagement since people inherently desire growth and realize that standards and consequence help them do this. People are motivated when they focus on: “What did I achieve today?” What did I learn today?” How did I grow?”

What doesn’t work:

In short, anything that doesn’t authentically address the root causes of disengagement is doomed to fail. If the message is ‘look at this nice thing we just did for you’ rather than ‘this is how we value you as human being,’ it’s highly likely to fail.

Examples of the ‘nice thing we just did for you’ include most team-building events, social mixers, company newsletters, upgraded office environments, etc. Even pay and benefit increases have an initial rush soon followed by the familiar “right back where we were” rebound effect. That’s not to say companies should not do these things. They’re nice add-ons after the day to day essentials of human psychology are authentically addressed.

In summary, it’s understandable that we gravitate toward easy, quick-fix solutions to our problems. There are plenty of people to make these suggestions and sell them to us. They also don’t require us to identify our own personal contributions to the problems which we’d prefer to avoid. However, as in most things in life, there is no substitute for working at the cause-level and creating new habits of thinking and behavior.

If you’re serious about creating the high engagement level lead to more profits with greater ease and personal satisfaction, this is what it takes. As a bonus, openly addressing personal challenges that make you human will increase your effectiveness and fulfillment in every area of your life.

Brad Wolff specializes in workforce and personal optimization. He’s a speaker and author of, People Problems? How to Create People Solutions for a Competitive Advantage. As the managing partner for Atlanta-based PeopleMax, he specializes in helping companies maximize the potential and results of their people to make more money with less stress; www.PeopleMaximizers.com.