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WEST SPRINGFIELD — Every $20 donation made to Greater Springfield Habitat for Humanity (GSHFH) by the end of Tuesday, Feb. 13, will be entered for a chance to win a Spa Renewal Day gift card for two people at Canyon Ranch in Lenox.

The winner will be drawn at Habitat’s Valentine’s Day dedication, celebrating the completion of its newest home in Holyoke. Participants don’t have to be present to win.

“We are very appreciative of Canyon Ranch for partnering with us on this fundraiser. Stable affordable housing plays a key role in a family’s well-being, and Canyon Ranch wants our donors to have a chance at increasing their well-being by supporting our programs,” said Aimee Giroux, GSHFH executive director. “What a fantastic way for us to celebrate the completion of a home on Chestnut Street in Holyoke that will be dedicated and sold to the Santos family on Valentine’s Day.”

The Hearts and Homes challenge came about when a volunteer asked the resort, which focuses on prioritizing its clients’ well-being, if it would be interested in supporting Greater Springfield Habitat through a fundraiser. The donation committee complied and donated a gift card worth $700.

To donate, visit habitatspringfield.org/donate or bit.ly/3lq36gO, or text BUILD413 to 44-321 and follow the prompts.

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SPRINGFIELD — State Sen. Adam Gomez and state Rep. Bud Williams joined legislative colleagues, community members, and youth across Western Mass. for the 2024 MLK Day Collaborative Community Event at the MassMutual Center in Springfield. This collaborative celebration was hosted by Martin Luther King Jr. Family Services, Community Music School of Springfield, and Springfield College to honor the life and legacy of Martin Luther King Jr.

“The theme for today’s annual celebration is ‘Living the Legacy. Continuing the Dream,’ and over the course of this weekend in Springfield, we’ve honored Dr. Martin Luther King Jr.’s legacy and dream,” Gomez said. “Dr. King’s legacy is immortalized by his call for civil and economic rights for all people in his iconic ‘dream’ speech. His reminder that ‘an injustice anywhere is a threat to justice everywhere’ compels us to reflect on the progress we have made and the challenges that still lie ahead”.

Williams remarked on Dr. King’s enduring spirit as an inspiration for youth. “We’ve had a lot of monumental tasks that we have done in this country, but there’s plenty of work to do — more work to do. Our youth must continue dreaming and break barriers in the process.”

Waleska Lugo-DeJesús, CEO of Inclusive Strategies, also spoke during the program. “In a world marked by persistent social and racial inequities, the message of Rev. Dr. Martin Luther King Jr. resonates with unwavering relevance,” she said. “The struggles for justice and equity persist, demanding our collective attention and action.  As a presenting partner helping coordinate the MLK Day Celebration for 11 years, we are grateful to Senator Gomez, Representative Williams, and the Springfield delegation who serve our community.  Today is a critical reminder that we all have a role to play.  I hope everyone joining us today seeks inspiration and recommitment toward positive social change.”

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SPRINGFIELD — The Springfield Thunderbirds announced its second annual Sticks & Stairs event on Saturday, Jan. 27 at the MassMutual Center between 4 and 6 p.m.; the event will coincide with the Thunderbirds’ annual Hometown Heroes Night presented by M&T Bank.

First responders who wish to participate in Sticks & Stairs can register for $25 (complimentary game tickets for all first responders will be available after the event); those in the general public who are not first responders are also welcome to participate for $40. A portion of the registration proceeds from Sticks & Stairs will go to the T-Birds Foundation, with support from the American Lung Assoc. Thunderbirds ticket members may also add on their participation in Sticks & Stairs, if they choose to participate, for a rate of $25.

Registrations will give participants access to Sticks & Stairs, one Defense Zone ticket to the Thunderbirds’ game that evening against the Charlotte Checkers (puck drop is 7:05 p.m.), a food voucher, and a donation to the Thunderbirds Foundation.

First responders participating in Sticks & Stairs are encouraged to do so in full uniform attire, as is the tradition at many other events of its kind. The climb route will take approximately 12 to 15 minutes and will feature 1,121 arena steps.

“After a wonderful turnout for our inaugural event, we’re honored to welcome our first responders once again for our second annual Sticks & Stairs,” Thunderbirds President Nathan Costa said. “The climb symbolizes the bravery emergency personnel exhibit every time they are called to duty. We anticipate the competitive spirit between first responders and the general public alike, and we hope it serves as a powerful reminder of our gratitude for all our hometown heroes do. We are excited to have even greater participation this year as the event continues to evolve and grow.”

The annual Hometown Heroes Night has been an opportunity for the Thunderbirds to recognize the contributions of all the area’s first responders. The night features in-game recognition, a vehicle parade on ice of local area first responders, and a preliminary game featuring local police, fire, and EMS personnel.

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Fredrika Ballard

Fredrika Ballard of Southwick, owner of Fly Lugu Flight School in Westfield, and one of BusinessWest’s Women of Impact for 2023, was one of three people tragically killed in a plane crash in Leyden, at the Greenfield line, on Sunday.

The others killed were identified as William Hampton, 68, of Indian Orchard and Chad Davidson, 29, of Woodstock, Conn. Hampton was a flight instructor, and Davidson was a student pilot, according to police.

The plane, a Beechcraft 55 Baron Piston Twin, took off from Barnes Airport in Westfield at around 11:06 a.m. on Sunday, according to published reports. Authorities began looking for the crash site at 11:30 when 911 calls came in from dog walkers in Leyden and Greenfield reporting that a plane appeared “about to crash,” according to those same published reports.

Ballard, 53, was one of nine Women of Impact recognized by BusinessWest last fall and honored at ceremonies at the Sheraton Springfield on Dec. 7. She was honored for her entrepreneurial spirit and efforts to introduce people of all ages, and especially women, to the experience of flight.

“All of us at BusinessWest are saddened by this terrible news,” said Kate Campiti, associate publisher of BusinessWest. “Fredrika epitomized that phrase ‘Woman of Impact.’ She was a business owner, an entrepreneur, a mentor, a role model to many, and an inspiration to all those fortunate enough to know her. This is a tragic loss for our community.”

Business Talk Podcast Special Coverage

We are excited to announce that BusinessWest has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times.

Go HERE to view all episodes

Episode 196: January 15, 2024

Joe Bednar Talks with president and CEO of the Western Massachusetts Economic Development Council, Rick Sullivan

Rick Sullivan

These are unusual economic times for businesses, with some healthy indicators but also hurdles like persistent inflation, high interest rates, and workforce challenges. As president and CEO of the Western Massachusetts Economic Development Council, Rick Sullivan recognizes those issues but also sees plenty of potential for the region to attract new business, grow promising industries, and continue to build on its strengths in education, innovation, and collaboration. On the next episode of BusinessTalk, Rick talks to BusinessWest Editor Joe Bednar about the current economic tides, what’s happening in the development community, and why there’s plenty of optimism out there, even amid the uncertainty. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

Sponsored by:

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PITTSFIELD — The Dulye Leadership Experience (DLE) will present leadership expert Susan Salter at a one-hour, virtual workshop on improving self-confidence titled “How to Turn Confidence into Currency,” on Friday, Jan. 26 at noon. There is no fee to attend, but registration is required by clicking here.

Salter, CEO and founder of Life, Styled by Susan, will offer a lively exchange about how to map clear pathways to achieve things that seem out of reach. Powered by more than 20 years of experience as a thought leader during her successful corporate career at Merrill Lynch, PayPal, and Bank of America, she has gained a respected reputation as a transformational teacher, coach, and changemaker who has helped hundreds adopt high-performance habits.

Since 2008, the Dulye Leadership Experience has produced hundreds of inspirational programs and innovative resources for professionals in the Berkshires and beyond to advance careers, connections, and critical skills. Learning and networking experiences are offered at no cost through the underwriting of Dulye & Co. consultancy in the Berkshires.

Daily News

SPRINGFIELD — American International College (AIC) announced the appointment of Devin Kindred as director of Residence Life and Student Conduct. This appointment reflects the college’s recognition of Kindred’s commitment to delivering an exceptional student experience.

In this new role, Kindred will oversee residence education, student conduct, and housing operations at AIC. Serving as the chief housing officer for the college, he will manage the daily functions of the residence halls, supervise the professional live-in hall staff, and administer the student-conduct process. His responsibilities encompass providing support to professional and paraprofessional staff to foster a supportive living environment and maintaining a code of conduct that prioritizes the well-being and success of all students.

Before assuming his new position, Kindred served as AIC’s assistant director for Residential and Commuter Student Living, managing housing operations and commuter-student relations. In addition to this role, he facilitated the Safe Zone – LGBTQ+ education series presented to more than 50 faculty and staff on campus.

Before joining AIC, Kindred held positions as a residence-hall director at Sacred Heart University and residence director at Stonehill College. He earned his bachelor’s degree in business administration with a concentration in human resource management from Western New England University, and later attained his master of education in higher education leadership from Endicott College.

Daily News

SPRINGFIELD — In a typical year, prior to and up to the Christmas holiday, Greater Springfield residents bring toys, books, puzzles, games, and new clothing for children, as well as clothes and personal-care items for adults, who are residents of one of the YWCA of Western Massachusetts’ four residential and 20 community-based programs. This past year, the organization experienced an unprecedented wave of donations. The third floor of the YWCA’s administrative building on Clough Street is filled to the rafters with donations.

The YWCA campus on Clough Street hosts an emergency domestic-violence shelter, transitional housing apartments, a teen residential program, as well as programming to support adult and child survivors of domestic violence, sexual assault, human trafficking, and stalking. The YWCA made no formal request for donations during the holiday season, yet thousands of donations were dropped off and continue to stream into the organization. The overwhelming amount of generous donations will be given to survivors throughout the next year. The vast array of donated items will be put to use in support of survivors, many of whom escape violence with only the clothes on their back.

“There’s really no rhyme or reason for this outpouring of donations other than the incredible generosity and goodwill of people who live in our region,” said Elizabeth Dineen, CEO of the YWCA of Western Massachusetts. “Area churches, colleges, clubs, sports teams, women’s organizations, businesses, hospitals, fraternities, sororities, high schools, day-care organizations, libraries, book clubs, and extended families are responsible for this remarkable uptick of donations.

“There are likely many factors influencing the public to support survivors,” she went on, noting in particular an awareness of the increase in domestic violence and displacement of survivors that spiked during and since the pandemic. “Additionally, there is an increased awareness that human trafficking exists in our region and survivors of human trafficking deal with its traumatic aftermath for years after they escape their trafficker. The more information that the public has about these types of abuse, the more people want to help.

“I am so grateful for the outpouring of support from our community and want to thank every individual, organization, and group who made donations,” Dineen added. “Those who we serve deeply appreciate the community’s generosity, kindness, and support more than words can adequately express. The YWCA is so grateful for the ongoing support from this amazing community in which we do this vital work every day.”

Headquartered in Springfield, the YWCA also provides services and offers programming to children and women in crisis in Northampton, Westfield, Belchertown, and Holyoke.

Daily News

SPRINGFIELDBusinessWest is currently accepting nominations for the 40 Under Forty class of 2023. The deadline for nominations is Friday, Feb. 16.

Launched in 2007, the program recognizes rising stars in the four counties of Western Mass. Nominations, which should be as detailed and thorough as possible, should list an individual’s accomplishments within their profession as well as their work within the community. Nominations can be completed online at businesswest.com/40-under-forty-nomination-form.

Nominations will be weighed by a panel of judges, and the selected individuals will be announced and profiled in the April 29 issue of BusinessWest and honored at the 40 Under Forty Gala in June. Event sponsorship opportunities are available.

Daily News

SPRINGFIELD — The Springfield Rotary Club will present Frank Colaccino and Samalid Hogan with Paul Harris Awards on Thursday, Jan. 25 at 5 p.m. at the Student Prince Restaurant in Springfield.

Frank Colaccino

Colaccino, founder and president of the Colvest Group, will be given a Paul Harris Award in recognition of years of outstanding service to the Springfield community and to the Rotary Club. In addition to his service and contributions to JGS Lifecare and American International College, for over 13 years Colaccino has chaired the Service Above Self Luncheon at the Basketball Hall of Fame. This event brings together more than 300 attendees from the Greater Springfield business community for a luncheon on Center Court at the Basketball Hall of Fame. The Service Above Self luncheon recognizes the charitable work of local and national honorees. Through his leadership, hundreds of thousands of dollars have been raised for the Basketball Hall of Fame and for Rotary grants that have been awarded to local charities.

Samalid Hogan

Hogan, CEO and principal consultant at Greylock Management Consulting, is the immediate past president of Springfield Rotary and its first Latina president. Under her leadership, Springfield Rotary started a corporate membership program, collaborated with Dress for Success to develop a long-term investment program for women entering the workforce, and created a Service Day with Habitat for Humanity. Her dynamic and cheerful leadership made her presidency a banner year for Springfield Rotary.

Hogan’s service to her community includes board participation on the Governor’s Latino Empowerment Council, Tech Foundry, and the board of trustees of Springfield Technical Community College.

Tickets to the awards dinner cost $55. To reserve a spot, email Marie Angelides at [email protected] or visit www.springfieldmarotary.org.

Daily News

SPRINGFIELD — The Woman Business Owners Alliance (WBOA) is launching its 2024 programs and events with the Power of 100+ Women luncheon on Thursday, Jan. 25 from 10 a.m. to 2 p.m. in the Aria Ballroom at MGM Springfield.

More than 100 local female business owners will gather to network and grow their businesses. The goal is to celebrate, support, and build synergy among female business owners from the Greater Pioneer Valley.

Registration for the event includes 2024 WBOA membership as well as a commemorative Power of 100+ Women keepsake. Visit www.wboa.org to learn more and to register for the event.

“The WBOA has been supporting women in business for over 40 years,” said Lisa Totz, president of the organization. “We provide opportunities for female entrepreneurs to learn, collaborate, and be supported on their business journey. As the WBOA tagline says, ‘don’t grow it alone.’ The Power of 100+ is a membership initiative of the WBOA to gather 100 or more women who are committed to take their business to the next level in 2024. We will do this together.”

Daily News

HOLYOKE — Girls Inc. of the Valley announced its free 2024 Ambassador Program, hosting free workshops to support young professionals in the Valley with access to professional-development opportunities to grow their careers.

Applicants invited to join the Ambassador program will take part in a six-month, transformative journey with one-hour workshops hosted monthly focused on helping them develop skills — like personal finance, building mentoring relationships, and strategic grassroots fundraising — to accelerate their careers. Participants will take part in an online fundraising event held in May, along with a graduation event held in June.

The workshops will be held on the third Wednesday of every month from noon to 1 p.m. over Zoom, beginning in February and running through June. Those ages 18 and older are encouraged to apply. Those interested in applying or simply wanting to learn more about the Ambassador program should click here.

“We are thrilled to offer the Ambassador Program at no cost to the young professional workforce in the Valley,” said Suzanne Parker, executive director of Girls Inc. of the Valley. “The cohort of folks chosen for this opportunity will not only learn from industry experts and one another, but have the unique chance to put their skills into action to support youth through our May 9 fundraising day. We encourage anyone age 18 or older to apply.”

Daily News

CHICOPEE — The Food Bank of Western Massachusetts announced the appointment of new officers to its board of directors, effective Jan. 1.

Dr. Charlotte Boney, who has assumed the role of president, chairs the Department of Pediatrics at Baystate Health. The first vice president, Willette Yarbrough Johnson, is a retired educator from Springfield Public Schools, having served 38 years in a variety of capacities. She continues exploring her love of education as a member of the Coalition of Experienced Black Educators, an educational consultant group.

The second vice president is Omar Irizarry, director of Cross Agency Initiatives at the Massachusetts Department of Mental Health. William Harju, treasurer, is chief financial officer at USA Hauling & Recycling, and the clerk is Shannon Yaremchak, director of Grants and Latino Economic Development Opportunities at Partners for Community, and director of Mission Advancement at New England Farm Workers’ Council.

These appointments reflect the Food Bank’s commitment to diverse voices and strong leadership to carry out its mission to feed its neighbors in need and lead the community to end hunger in Western Mass.

“I am humbled and honored to serve as president of the board,” Boney said. “As a pediatrician, I have seen first-hand that food is medicine, and food insecurity prevents children and families from living their best lives. I am thrilled to be a part of the Food Bank’s mission to end hunger in our community.”

Johnson added that “being an officer on the board of the Food Bank allows me the privilege of serving in a decision-making role with such a vital organization. This new year affords our board and staff the opportunity to contemplate and generate new ways of interrupting the existence of hunger as a true enemy plaguing many in our communities. I will continue to support the mission of the Food Bank to reach the goal of ending food insecurity in Western Massachusetts.”

In their new capacities, the new officers will lead the Food Bank to implement innovative strategies, expand partnerships, and elevate the organization’s impact.

“I’m excited to work with such a dynamic group of community leaders in this next chapter of the Food Bank now that we are settling into our new home in Chicopee to serve all four counties of our region more effectively and efficiently,” said Andrew Morehouse, the Food Bank’s executive director.

Two new board members also began their tenure: Joesiah González, chief Philanthropy & Communications officer at Home City Development Inc., and Xiaolei Hua, first vice president of Commercial Lending at PeoplesBank.

Daily News

WARE — Country Bank, a full-service financial institution serving Central and Western Mass., announced the recent promotions of five key team members who have demonstrated exceptional dedication and expertise in their respective roles. These promotions reflect the bank’s commitment to recognizing and developing talent within the organization.

Shane Elder has been promoted to first vice president, Business Banking team lead. With more than 11 years of experience in commercial lending and eight years in commercial-lending management, he has proven himself as a valuable asset to the Business Banking department. In addition to his role as team leader, he also oversees the Cash Management Sales department.

Brett LoCicero has been promoted to first vice president, Facilities and Security. With seven years of service to the bank, his expertise in managing facilities and security operations. He holds a bachelor’s degree in business administration from Nichols College and is pursuing his PMP (project management professional) certification.

Justin Calheno has been promoted to vice president, Retail Lending Business Development officer. With 20 years of lending experience, including the last seven years with Country Bank, he brings a wealth of knowledge to his role. He holds a bachelor’s degree in business management from Westfield State University and is currently attending the American Banker Assoc. Stonier Graduate School of Banking.

Antonio Palano has been promoted to vice president, Retail Lending. His 15-year tenure at Country Bank showcases his commitment and dedication to the organization. Having progressed through various roles, he currently manages the Retail Lending Servicing and Operations departments. He holds an associate degree in business administration from Springfield Technical Community College and is a 2023 graduate of New England School of Financial Studies.

Cuc Nguyen has been promoted to Retail Banking officer of the Paxton Banking Center. With more than 16 years of banking experience, she brings a wealth of knowledge to her new role. Her previous experience at Commerce Bank, Berkshire Bank, and DCU has equipped her with a deep understanding of front-line management and customer satisfaction. She holds a bachelor’s degree in business administration and finance from Southern New Hampshire University.

“We are excited to announce the promotions of Shane, Brett, Tony, Justin, and Cuc,” said Miriam Siegel, first senior vice president, chief Culture and Development officer at Country Bank. “We are thrilled to be able to recognize their hard work, dedication, and contribution to the bank’s success. We are proud to support the commitment of all of our team members to their ongoing professional and personal growth leading them down all of the many career paths in community banking today.”

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BOSTON — In an important step toward making community college free for all residents in Massachusetts, Senate leaders received a briefing on Wednesday on “Planning and Delivery of Free Community College in Massachusetts,” an interim report submitted to the Legislature that provides a menu of options for implementing universal free community college.

The report touts universal free community college as a potent driver for Massachusetts to become more competitive nationally, noting that it has the potential to drive employment opportunity, boost economic mobility, and help the population become more educated. The benefits have particular impact for people of color, those who have migrated to the state, and individuals from low-income backgrounds.

“Our Commonwealth has extensive opportunities to grow and become even more competitive at the national level. But to do it, we need people to be able to fill the long list of job openings in critical fields: nurses, educators, life-science experts, and more,” Senate President Karen Spilka said. “This interim report lays out a plan for filling those jobs and making our state more competitive and equitable by removing a major financial barrier for our students, enabling them to complete a degree and stay in Massachusetts. I’m grateful to the Massachusetts Association of Community Colleges for their tremendous work on this, and I look forward to continuing on the path to deliver universal free community college.”

The report was conducted by the Massachusetts Assoc. of Community Colleges (MACC) and comes following an FY 2024 budget item that directed MACC to provide recommendations to the state for implementing free community college by fall of 2024.

The report presents three possible models for how Massachusetts can pursue free community college and highlights issues important to the delivery of high-quality education, including wraparound services, faculty and staff salaries, aging facilities and equipment, and workforce considerations.

“Massachusetts is leaping ahead to tackle college affordability and to expand access to public higher education. I am deeply grateful to Senate President Karen Spilka for her vision and her commitment to investing in one of our Commonwealth’s greatest equity engines,” said state Sen. Jo Comerford, Senate chair of the Joint Committee on Higher Education. “This important report offers us pathways forward to make community college free for all, and to do so in a way that ensures student success, supports staff and faculty, is fiscally sustainable, maximizes the benefits to our Commonwealth, and offers Massachusetts residents a world-class education. Thank you to everyone who served on the advisory committee that produced this interim report.”

MassReconnect and free nursing at community colleges have been broadly cheered by educators and shown early signs of success. Community colleges in the Commonwealth saw an 8% single-year increase in enrollment, according to a recent report from the Department of Higher Education.

MACC is scheduled to deliver a final report to the Legislature by the end of April, after which the Senate and the House will discuss next steps towards delivering free community college.

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EASTHAMPTON — The City of Easthampton announceD that five local businesses have been awarded business grants as part of the 2023 Business Census, launched earlier this year. The five winners were randomly selected out of the 66 survey respondents.

The $1,000 business grant winner is Yarn Dragon’s Basket. The $500 business grant winners are Beautiful Gardens, Jude Ribisi, Klituscope Films, and Staying in Balance Acupuncture.

The city of Easthampton is proud to be home to its vibrant community of entrepreneurs and remains committed to supporting and championing locally owned businesses and innovators. In that spirit and in partnership with both the Chamber of Greater Easthampton and Blueprint Easthampton, the city launched the 2023 Business Census, a comprehensive survey for business owners, innovators, and entrepreneurs in the community.

This effort was made possible by participation in the National League of Cities’ City Inclusive Entrepreneurship (CIE) program, the fourth that Easthampton has been a part of. Through support from the Ewing Marion Kauffman Foundation, the CIE program is a National League of Cities initiative that asks city leaders to commit to an inclusive economic-development policy, program, or practice over the course of one year.

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PITTSFIELD — The board of directors of AdLib Inc., a community-based, cross-disability, nonprofit organization, announced Sally English as the new executive director. English, who holds a master of social work degree from Boston College, was eager to join the team and return to the independent-living movement.

English most recently advanced in leadership at Viability Inc., supporting its Clubhouse and MOMs programs through several leadership, programmatic, and pandemic-related changes. Prior to Viability, she worked at the Boston Center for Independent Living as the director of Services. English was included in the BusinessWest 40 Under Forty class of 2019.

AdLib Inc., founded in 1983, provides information and referral, advocacy, skills training, peer support, transition, representative payee, and personal-care-attendant services to people with disabilities of all ages throughout Berkshire County. As a center for independent living, it was important to the AdLib board of directors to find a leader able to embrace the philosophy of independent living, which focuses on ensuring that people with disabilities are able to live in the community with control over their own services and lives.

“AdLib is extremely fortunate to have Sally with us,” said Bryan Comalli, AdLib board president. “She has brought a wealth of experience and has been working very hard to help drive the success of the organization from day one. We look forward to working with her in the years to come as she executes her long-term visions of growth and the development of AdLib.”

English, who supported her parents in remaining in the community and living active lives through chronic conditions, possesses an ideal mix of personal and professional experience to ensure that AdLib not only remains true to the independent-living movement, but positions the center to thrive.

“People need the right environment and opportunities in order to succeed,” English said, “and I am eager to provide the support and structure for the AdLib team to ensure that people with disabilities in Berkshire County are able to receive the services they need to live and remain active in their community.”

English, who began her tenure in June, has spent the first six months with AdLib creating relationships with staff and external stakeholders, as well as improving internal systems and processes to ensure staff are supported in providing quality services to consumers. An open house will be planned for 2024. Visit www.adlibcil.org to sign up for AdLib’s mailing list.

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SPRINGFIELD — The board of directors of Big Y Foods Inc. announced the following executive changes, which will be effective Jan. 21. Charles D’Amour will become executive chairman of the board as the reins of president and CEO move to Michael D’Amour, and the role of executive vice president and chief operating officer move to Richard Bossie.

These changes reflect the next chapter in the company’s history as it continues to chart a path for growth, collaboration, and innovation in the challenging and changing retail environment.

As executive chairman, Charlie will continue to provide oversight, strategic advice, and board leadership as this transition manifests. In addition, he will also continue to serve as a member of the real-estate and development committee.

Charles D’Amour, son of co-founder Gerald D’Amour, was appointed president in 2006 and CEO in 2019. He began his career at an early age, working through various positions in the supermarket, including store director. After completing college and law school, he rejoined the company in 1978, where he served in many capacities, including sales manager, vice president of Sales and Marketing, and COO, in addition to his responsibilities for real-estate development, where he has led Big Y’s strategic direction and growth.

According to Charlie, “for nearly 90 years, Big Y has been proud to honor the legacy of our founders, Paul and Gerry D’Amour, as a family company focused on our employees, our customers, and the communities we serve. It’s been an honor to have been personally connected with our company and to have had the privilege of working alongside my father, uncle, cousin Donald and sister Claire. I have worked closely with Michael D’Amour, other members of our third generation of family members, along with the rest of our leadership team, who are all well-poised to lead our company and continue that legacy of service. I have the utmost trust and confidence in Michael and Rick to continue our company’s growth and success. With their appointment to these roles, I’m pleased that our Big Y board of directors holds them in the same highest regard and confidence.”

As president and CEO, Michael D’Amour will guide the overall direction of the company and drive its strategic initiatives and growth while maintaining the company’s mission. Throughout his career, he has proven to be a thoughtful, passionate, and innovative leader, both at Big Y and throughout the industry.

Michael currently serves on the board of FMI/the Food Industry Assoc. and the board of Topco Associates, an $18 billion food cooperative based in Itasca, Ill. Michael, grandson of co-founder Paul D’Amour and son of Donald, was appointed COO in 2019. After working in the supermarkets in various roles while in his teens, he began his full-time career in 1996. He has worked in all areas of the markets, including Operations and store director, as well as various corporate areas, from buyer and category sales manager to vice president of Sales and Marketing.

“I am extremely excited and humbled for the opportunity to continue to help serve and lead our wonderful company to many more years of growth in service to the communities in which we operate,” Michael said. “I would like to thank my father, Donald, for his guidance, and Charlie for his steadfast mentorship over the years, and our senior leadership team for their continuous support.”

As newly appointed executive vice president and COO, Bossie will work with Michael D’Amour in overseeing all operational areas of the company.

Bossie has more than 40 years of experience in the supermarket industry, beginning as a part-time service clerk. He joined Big Y in 1986 and has worked in all areas of store operations, including store director and later as a district director until his appointment as director of Operations in 2010. In 2019, he was named senior vice president of Retail Operations and Customer Experience, where, in addition to his operations oversight, he also leads other retail banners, such as Big Y Express gas and convenience and Table & Vine fine wines and liquors, along with teams for asset protection and continuous improvement. Bossie currently serves on the board of Baystate Health, the largest integrated healthcare system in Western Mass.

“I am honored for this tremendous opportunity to work in partnership with Michael to drive innovation and enhance the development of our industry-leading teams,” Bossie said.

Daily News

WINDSOR LOCKS, Conn. — The Connecticut Airport Authority announced that low-cost carrier Breeze Airways will be launching non-stop summer seasonal service between Bradley International Airport and Cincinnati/Northern Kentucky International Airport. The flight will operate on Sundays, Tuesdays, and Thursdays, starting May 2.

Additionally, Breeze will offer daily summer seasonal service between Bradley and San Diego International Airport, starting May 1. The flight will be part of the airline’s BreezeThru service, which includes one stop, but passengers do not have to change planes.

“We are thrilled that Breeze is once again bringing convenient travel options at low fares to travelers at Bradley International Airport,” said Kevin Dillon, Connecticut Airport Authority executive director. “The new non-stop to Cincinnati and BreezeThru to San Diego are wonderful additions to the airline’s growing list of destinations from our region to other parts of the country.”

The announcement follows recent news of the airline’s plans to launch service between BDL and Orlando, Fla. and Santa Ana, Calif. in May.

Breeze currently flies nonstop between Bradley and Charleston, S.C.; Columbus, Ohio; Fort Myers, Fla.; Jacksonville, Fla.; Las Vegas; New Orleans; Phoenix; Raleigh-Durham, N.C.; Richmond, Va.; Sarasota, Fla.; Tampa, Fla.; and Vero Beach, Fla.

“As we continue to grow from Hartford’s Bradley International, we keep joining the dots with the fastest ways to get from A to B, whether it’s a non-stop or direct flight,” Breeze Airways President Tom Doxey said. “Now our Connecticut guests can get to Cincinnati and San Diego much faster at very affordable fares.”

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SPRINGFIELD — Throughout the month of January, Freedom Credit Union is collecting cash donations at all its branches throughout Western Mass. to benefit the Massachusetts Coalition for the Homeless and its work.

“In the cold New England winter, individuals and families experiencing or facing homelessness are at peak risk,” Freedom Credit Union President Glenn Welch said. “The Massachusetts Coalition for the Homeless has been working on their behalf since 1981, providing programs to identify and address the accelerating challenges of poverty and homelessness. We are proud to play a role in supporting their efforts.”

The coalition is making a meaningful impact. In 2023 alone, it assisted 3,683 households in 298 Massachusetts communities, provided 1,598 children living in poverty a bed of their own, and helped 7,924 individuals representing 1,981 households avoid homelessness and displacement. In 2024, the coalition aims to escalate its efforts to continue enhancing its mission, which is “to create lasting solutions to housing, income, health, education, and racial inequalities in all parts of the Commonwealth.”

Daily News

SPRINGFIELD — Hubert Benitez, president of American International College (AIC), recently took center stage at the sixth annual International Conference of the Occupational Therapy Assoc. of Morocco (OTAM) on Jan. 6, in Kenitra, Morocco. The conference recognized Benitez with the 2024 Leadership Excellence Award, shining a spotlight on AIC’s commitment to expanding international collaborations.

In his keynote speech, titled “The Role of Higher Education Leadership in Creating Innovative, Entrepreneurial, Diverse, and Interdisciplinary Environments,” Benitez emphasized how international partnerships in higher education play a crucial role in bringing people from different countries and cultures together.

The conference, boasting presenters from five continents, stands as the flagship event of OTAM, founded and led by AIC Associate Professor of Occupational Therapy Said Nafai.

During his visit to Morocco, Benitez embraced the opportunity to formalize key international partnerships with Ibn Tofail University and the International University of Casablanca. These agreements reaffirm AIC’s commitment to collaboration in higher education and fostering cultural exchange.

The news of these partnerships generated a media buzz in Morocco, garnering attention from several national news outlets. Benitez expressed his enthusiasm about the collaborations, noting that “these agreements are intended to explore and establish programs that foster mobility for both undergraduate and graduate students. The partnerships are also designed to create academic models that support advanced education opportunities, facilitate student-exchange programs, encourage professional development and academic advancement for faculty and staff, and explore the possibilities of joint degrees and certifications.”

The newly forged alliances complement AIC’s existing international partnerships with Universidad Andres Bello Santiago de Chile, Universidad Catolica de El Salvador, St. Paul University in the Philippines, and Badr University in Cairo.

Daily News

Tom Senecal

HOLYOKE — The PeoplesBank board of directors voted to approve the following leadership changes: Tom Senecal is now chairman of the board and CEO, while Brian Canina has been promoted to president and chief operating officer, and Hayes Murray has been promoted to executive vice president, chief financial officer, and treasurer.

The leadership changes will provide Senecal with more opportunities to plan and manage the growth and revenue activities of the bank, including retail operations, consumer lending, small business, municipals, and commercial and industrial divisions. Canina will continue to be responsible for finance, facilities, PeoplesWealth, the Business Solutions Group, and information technology. In his new role, he will also be responsible for human resources, marketing, and corporate responsibility.

“We surpassed $4 billion in assets in 2023. We have more than 300 employees and operate across two states with 20 banking centers, with an additional five locations when our headquarters, ATM, and VideoBankerITM locations are included,” Senecal said. “That’s quite a bit of recent growth, which is a credit to the hard work of our entire team.”

Brian Canina

Canina added that “our commitment to the communities we serve has also grown. Our charitable giving continues to be a strength for us, with almost $6 million donated over the past three years alone, and over $11 million over the past 10 years. Our employees are also a volunteer strength in the market, donating thousands of hours of volunteer service to area nonprofits and charitable causes. It’s the power of a mutually chartered bank that allows us to achieve such records. Our purpose will continue to be to serve the banking needs of our customers and the communities where they live.”

Senecal and Canina both underscored the importance of increasing the bank’s presence in the market. To that end, the board of directors also approved plans to open banking centers in Glastonbury and Avon, Conn., in addition to seeking other opportunities for future expansion.

Senecal joined PeoplesBank in 1995 and held positions in finance and commercial lending before being elected as president, CEO, and chairman in 2016. He is a graduate of Isenberg School of Management at UMass Amherst and attended the Tuck Executive Program at Dartmouth College. He serves on the Massachusetts Bankers Assoc. board of directors and is also a corporator for both the Loomis Communities and the Horace Smith Fund.

Hayes Murray

Canina joined PeoplesBank in 2009 and served as executive vice president, chief operating officer, and chief financial officer prior to being appointed to his current position. He is a graduate of Bryant University and formerly served as a certified public accountant. He is also a graduate of the ABA Stonier Graduate School of Banking and a recipient of the Wharton Leadership Certificate, as well as president of the Finance and Accounting Society of New England. He serves on the board of directors for Helix Human Services.

Murray has more than 20 years of experience in the financial-services industry. He is a graduate of Gordon College and earned a master’s degree in accounting from Western New England University. He is also a certified public accountant. Prior to joining PeoplesBank in 2021, he served as chief financial officer of a de novo bank in Western Mass. and spent more than a decade in public accounting. He is a member of a Finance and Accounting Society of New England.

Daily News

LONGMEADOW — Bay Path University announced that real-estate legend, investor, best-selling author, entrepreneur, producer, and Shark Tank shark Barbara Corcoran will be the keynote speaker at the 27th Women’s Leadership Conference (WLC), taking place at the MassMutual Center in downtown Springfield on Thursday, April 4.

“Our conference theme this year is ‘Break Through,’ and Barbara Corcoran embodies this powerful concept of digging deep, pushing yourself beyond obstacles, and breaking through,” Bay Path University President Sandra Doran said. “If you’re a fan of Shark Tank, you’ve seen her dynamic blend of business acumen, storytelling, and humor. Her drive, work ethic, and the lessons she’s learned along the way will undoubtedly resonate with our attendees.”

Corcoran has been an investor/shark on ABC’s four-time Emmy award-winning show Shark Tank for 10 seasons, investing in more than 80 businesses to date. She chronicled her rise from waiting tables in a New York diner to heading a $5 billion real-estate company in her bestselling book, Shark Tales: How I Turned $1,000 into a Billion Dollar Business! She’ll bring her personal brand of no-nonsense wisdom and supportive advice to the more than 1,600 attendees who are expected to attend this year’s WLC.

The WLC will also feature lunchtime speaker Amy Purdy, a three-time Paralympic medalist in snowboarding for Team USA. Throughout her life, Purdy has taken on obstacles and broken through, making her way into the upper echelons of athletics, onto the dance floor of Dancing with the Stars, and onto the New York Times bestseller list as the author of On My Own Two Feet: From Losing My Legs to Learning the Dance of Life. She co-founded Adaptive Action Sports for athletes with disabilities and is the host of the critically acclaimed podcast Bouncing Forward! Her work has led her to be labeled a “hero” by Oprah Winfrey and has made her one of the most in-demand motivational and corporate speakers on the globe.

This year’s conference will also feature breakout sessions led by business experts and authors, including Yvonne Camus, the former COO of SPINCO, Canada’s largest indoor cycling brand and the only female to outperform the Navy Seals in the multi-terrain adventure race known as Eco-Challenge. In addition, the WLC will welcome Sylvia Baffour, an author, podcast host, and emotional-intelligence coach recently ranked by HubSpot among the top 15 female motivational speakers. Additional keynote and breakout session speakers will be announced soon.

Now in its 27th year, Bay Path University’s Women’s Leadership Conference has brought more than 27,000 attendees together, along with prominent speakers such as Barbara Walters, Queen Latifah, Maya Angelou, Robin Roberts, Tyra Banks, and Gloria Estefan. For further information on the 2024 conference, sponsorship information, and ticket sales, visit baypath.edu/wlc.

Daily News

BOSTON — Brightening prospects for an economic soft landing bolstered confidence among Massachusetts employers as an unpredictable 2023 drew to a close.

The Associated Industries of Massachusetts (AIM) Business Confidence Index gained 1.6 points to 52.6 in December, hitting a nine-month high that left it in optimistic territory at year end. The Index was 1.4 points lower than the same time last year.

The strengthening of business confidence came amid strong signals that inflation continues to moderate at a 3.1% annual rate. Federal Reserve Chair Jerome Powell said on Dec. 13 that interest-rate increases appear to be over for now and that there may be three reductions in interest rates during 2024.

“The good news is that the pace of inflation has slowed noticeably since mid-2022. This should give the Fed some confidence that tighter monetary policy is working without widespread job losses,” said Sara Johnson, chair of the AIM Board of Economic Advisors (BEA).

The Central Massachusetts Business Confidence Index, conducted with the Worcester Regional Chamber of Commerce, rose from 49.6 to 50.0. The North Shore Confidence Index, conducted with the North Shore Chamber of Commerce, remained essentially flat at 52.1. The Western Massachusetts Business Confidence Index, developed in collaboration with the Springfield Regional Chamber of Commerce, fell from 51.8 to 48.9.

The constituent indicators that make up the Index all strengthened during December. The confidence employers have in their own companies gained 0.8 point to 52.8, ending the month 4.4 points less than in December 2022.

The Massachusetts Index assessing business conditions within the Commonwealth increased 2 points to 54.6, leaving it 2 points higher than a year earlier. The U.S. Index measuring conditions throughout the country ended the month at 49.9, which is 3.7 points better than a year ago.

The Current Index, which assesses overall business conditions at the time of the survey, climbed 0.6 point to 51.2. The Future Index gained 2.6 points to 54.0 as employers saw improvement ahead in the first half of 2024.

The Manufacturing Index gained 1.9 points to 49.8, still 5.5 points below its level of a year ago. Confidence among non-manufacturing companies was up 1.1 points to 54.0. The highlight of the December results was the Employment Index, which surged 3.8 points to 52.5. Large companies (54.2) were more optimistic than small companies (52.2) and medium-sized companies (50.7).

Nada Sanders, distinguished professor of Supply Chain Management at Northeastern University and a BEA member, said the easing of the product shortages and supply-chain disruptions that marked the immediate post-pandemic years has played an important role in moderating inflation.

“The Federal Reserve believes that supply constraints explain half of the increase in inflation during 2021-22 and that tight capacity served to amplify the impact of loose monetary policy in 2021,” Sanders noted. “The resolution of those supply constraints is one reason that inflation eased so dramatically in 2023.”

AIM President Brooke Thomson, also a BEA member, suggested that Massachusetts needs a new, far-reaching approach to economic development, one that seamlessly melds competitiveness for the business community with affordability for the residents who work at Massachusetts-based companies and live in the Commonwealth.

“Make no mistake, we must continue to prioritize the traditional pillars of economic development, like advantageous tax rates, streamlined regulation, and efficient permitting,” Thomson said. “But economic development must also address the soaring cost of everything from housing to childcare to healthcare, which is driving some of our best and brightest employees to less expensive regions of the country.”

Daily News

WEST SPRINGFIELD — Dietz & Company Architects recently held its annual “Spread the Cheer” holiday campaign with a $2,500 top prize donation. Greater Springfield Habitat for Humanity (GSHFH) won it with nearly 25% of the total votes.

The “Spread the Cheer” holiday campaign began in 2017 in an effort to be more environmentally conscious by not sending out paper holiday cards, but rather raise awareness for all the work local nonprofits do.

“As a company, we firmly believe in being an active part of the Greater Springfield community and beyond through volunteerism and donating funds when possible,” said Ashley Solomon, Marketing manager at Dietz. “It is our hope that, by continuing to do this year after year, more people will be encouraged to learn about, volunteer with, and donate to the groups that are meaningful to them.”

During the nine-day campaign, 18 local organizations were selected to be included in the event. Voters used a SurveyMonkey link to access the poll and choose an organization they felt was deserving of a share of a $5,000 prize. The organization that received the most votes received $2,500. Second place won $1,500, and third place received $1,000. The International Language Institute of Massachusetts won second place with 22% of the votes, and Dakin Humane Society came in third with 19% of the votes. The remaining 15 organizations received $100 each.

“We are very appreciative of the donation from Dietz and the many community supporters who voted for us in the Spread the Cheer campaign, making us the top recipient,” said Aimee Giroux, GSHFH executive director. “There are so many well-deserving organizations doing much-needed work in the local community. We are honored to be recognized for our part.”

Business Talk Podcast

We are excited to announce that BusinessWest has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times.

Go HERE to view all episodes

Episode 195: January 8, 2024

Joe talks to Frank Borrelli, chair of AIC’s introduction of a new Division of Arts, Media, and Design

Colleges are always looking to meet the evolving demands of the workplace, which is part of the broad strategic plan at American International College known as AIC Reimagined. One such evolution is AIC’s introduction of a new Division of Arts, Media, and Design, which aims to help an increasingly entrepreneurial generation of young people interested in these fast-moving fields to access hands-on skills and industry connections. On the next episode of BusinessTalk, Frank Borrelli, who chairs the new division, talks to BusinessWest Editor Joe Bednar about this expanded curriculum and, more broadly, how academia needs to respond to rapidly changing career needs and a student body that increasingly prioritizes the value proposition of a college education. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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Daily News

David Lavenburg

SPRINGFIELD — Bacon Wilson, P.C. announced that David Lavenburg, one of the firm’s attorneys, has been promoted to shareholder. Since joining the firm in November 2020, he has been an integral part of the firm, focusing on loan recovery, loan workouts, collection matters, restructuring, debt repayments, and bankruptcy.

“Dave is an exceptional attorney and person, and on behalf of all shareholders, we are thrilled for Dave to be our partner,” Managing Shareholder Jeffrey Fialky said.

Lavenburg received his bachelor’s degree from Ohio Wesleyan University and his juris doctorate from Capital University of Law School in Columbus, Ohio. With more than 32 years of litigation experience, he chairs the creditor’s rights, collections, and bankruptcy practice group at Bacon Wilson. He is admitted to practice in both the Massachusetts and Connecticut state courts, the U.S. District Court for the District of Massachusetts, and the U.S. District Court for the District of Connecticut.

In the firm’s probate department, Lavenburg supports litigation needs in cases involving contests, breaches of fiduciary duty, lack of capacity, and undue influence claims. In the commercial and corporate department, he represents the firm’s clients in partnership disputes, commercial litigation, general business litigation, and commercial lease disputes. He has also been chairman of the Longmeadow Zoning Board of Appeals since 2006.

Daily News

Stephanie Vincelette

EASTHAMPTON — bankESB recently promoted Stephanie Vincelette to assistant vice president, Human Resources Operations, and Erica Gomes to assistant vice president, Customer Care.

Vincelette has 11 years of banking experience. She was previously Human Resources Operations officer and, before that, Payroll manager, and began her career in banking as a Payroll specialist. Before joining bankESB in 2012, she had five years of previous payroll and human-resources experience. With this promotion, she will continue to oversee payroll operations; will now oversee benefits operations; and will expand her responsibilities in salary administration, compensation planning, and policy management.

Vincelette has a bachelor’s degree in business administration from Western New England University. She holds a senior professional human resources certification.

Erica Gomes

Gomes has 24 years of banking experience. She joined the Hometown Financial Group family of banks at bankHometown in 2013 as branch manager of the Killingly, Conn. office after spending more than 14 years in retail banking with Citizens Bank. She was promoted to Customer Care officer at Hometown Financial’s bankESB in 2016. In her new role, she will manage the Customer Care call center.

Gomes completed coursework in accounting at the Community College of Rhode Island. She has been a volunteer for Meals on Wheels, Junior Achievement, the Food Bank of Western Massachusetts, and local homeless shelters, and previously served as treasurer of the Killingly Business Assoc.

Daily News

AGAWAM — Farmers in Western Mass. are invited to apply for Local Farmer Awards of up to $2,500. These awards are for capital and infrastructure improvement projects related to planting, growing, harvesting, and processing that will help farms compete in the marketplace.

The Harold Grinspoon Charitable Foundation (HGCF), in partnership with Big Y and the Massachusetts Society for Promoting Agriculture, along with the support of other funders, is entering the 10th year of the awards program, which has helped more than 260 farmers carry out a total of 572 projects. The Three County Fair is a new addition to the group of funders this year.

The awards have helped farmers make necessary improvements, such as upgrading electric fencing, purchasing no-till equipment, expanding irrigation, installing frost-free water systems, purchasing feed troughs, and applying shade cloths for greenhouses.

“We’re honored and pleased to be able to support our local farmers and their families with these practical and impactful grants,” said Charlie D’Amour, CEO of Big Y. “Seeing how these awards are creatively and intelligently applied not only highlights the resiliency of our local farm community, but underscores the needs and support we can provide.”

To be eligible, farms must have gross sales of $10,000 and be located in Hampden, Hampshire, Franklin, or Berkshire County. For a full list of eligibility requirements and application information, visit www.farmerawards.org. The deadline for applying is Jan. 31.

Daily News

NORTHAMPTON — The week of Jan. 21-28, Herrell’s Ice Cream in Northampton will celebrate its annual Margaritaville.

Some of the flavors being served this year will be winning flavors from the UMass ice-cream-making competition from the last several years. These flavors have become popular rotating flavors at Herrell’s and are often served during summer months. According to Judy Herrell, “they are the perfect addition to our Margaritaville offerings.”

The Margaritaville flavors this year will include Berry Tequila Tango (UMass), Mango Sorbet, Mango Ice Cream, Coconut Chocolate Chip, Piña Colada, Aloha Sunrise, Key Lime Cream, Sublime (UMass), Strawberry Banana, and Spicy Pineapple Margarita (UMass).

Architecture

Architecture Firms

Ranked by the Number of Registered Architects

 

Company

Registered Architects

Total Employees

Year Formed

Top Local Executive

Type of work performed

             

1

Dietz & Company architects Inc.

55 Frank B. Murray St., Suite 201, Springfield, MA 01103

(413) 733-6798; www.dietzarch.com

8

32

1985

Kerry Dietz

Commercial; institutional; housing; education; healthcare; government offices; historic preservation; LEED design services; high-performance buildings; senior centers; senior housing

2

Kuhn Riddle Architects inc.

28 Amity St., Suite 2B, Amherst, MA 01002

(413) 259-1630; www.kuhnriddle.com

8

18

1988

Aelan Tierney

Jonathan Salvon

Charles Roberts

Commercial; educational; historical; institutional; interior design; religious; residential (single-family, multi-family, affordable, market-rate, high-end); retail; sustainable design

3

Hill-Engineers Architects Planners Inc.

50 Depot St., Dalton, MA 01226; (413) 684-0925

44 Spring St., Adams, MA 01220; (413) 0743-0013

www.hillengineers.com

6

40

1949

Jeffrey Noble

New construction and renovation projects for institutional, industrial, commercial, educational, civic, recreational, and residential markets

4

Caolo & Bieniek Associates Inc.

521 East St., Chicopee, MA 01020

(413) 594-2800; www.cbaarchitects.net

5

11

1955

Curtis Edgin

James Hanifan

Bertram Gardner

Educational; commercial; public facilities (police and fire facilities, libraries, senior centers); historic preservation; sustainable design; interior design; healthcare; housing

4

Jones Whitsett Architects Inc.

308 Main St., Greenfield, MA 01301

(413) 773-5551; www.joneswhitsett.com

5

11

1984

Dorie Brooks

Kristian Whitsett

Educational; commercial; public municipal buildings (town halls, libraries, senior centers); historic preservation; religious facilities; energy-efficient buildings; residential

6

Burr and McCallum Architects

720 Main St., Williamstown, MA 01267

(413) 458-2121; www.burrandmccallum.com

4

5

1982

Franklin Andrus Burr

Ann Kidston McCallum

Residential; institutional; commercial

6

C&H Architects

49 South Pleasant St., 301, Amherst, MA 01002

(413) 549-3616; www.candharchitects.com

4

9

1989

Tom Hartman

Serves residential and institutional clients with architecture designed for resilience and renewability

6

Juster Pope Frazier Architects

82 North St., Northampton, MA 01060

(413) 586-1600; www.justerpopefrazier.com

4

5

1968

Kevin Chrobak

Residential; corporate; educational; retail; healthcare; religious; cultural

6

Timothy Murphy Architects

380 High St., Holyoke, MA 01040

(413) 532-7464; www.murphyarch.com

4

5

1981

Timothy Murphy

Commercial; educational; public/municipal buildings; residential; historical

10

Architectural Insights

3 Converse St., Suite 201, Palmer, MA 01069

(413) 283-2553; www.architectural-insights.com

3

5

1988

Lawrence Tuttle

Robert Haveles

Public- and private-sector work; continued and repeat client work in professional office design, medical-office, hospital, and laboratory work; multi-family housing and private residential; light industrial and warehouse construction; retail and hospitality development

10

Clark & Green Inc.

113 Bridge St., Great Barrington, MA 01230

(413) 528-5180; www.clarkandgreen.com

3

6

1988

Stephan Green

Residential; cultural; commercial; retail; educational

10

Gillen Collaborative Architects

409 Main St., Amherst, MA 01002

(413) 253-2529; www.gillencollaborativearchitects.com

3

2

1974

John Krifka

Carol Vincze

Commercial; residential; institutional; planning; studies

10

HAI Architecture

64 Gothic St., Suite 1, Northampton, MA 01060

(413) 585-1512; www.haiarchitecture.com

3

10

1976

Richard Katsanos

Don Hafner

Healthcare; educational; commercial; planning; interior design; residential

10

Studio One Inc.

38 Elm St., Westfield, MA 01085

(413) 733-7332; www.studioonearchitects.com

3

5

1974

Peter Zorzi

Greg Zorzi

Educational; healthcare; multi-family housing; assisted-living facilities; renovations; historic preservation; senior housing

15

Architecture EL Inc.

264 North Main St., Suite 2

East Longmeadow, MA 01028

(413) 525-9700; www.architectureel.com

2

7

2008

Kevin

Rothschild-Shea

ADA standards for accessible design; commercial; industrial; historic; multi-family residential; single-family residential; religious; child care; historic preservation and renovations; interior design

15

Jablonski DeVriese Architects

22 Green Lane, Springfield, MA 01107

(413) 747-5285; www.jdarchitects.com

2

2

1995

Stephen Jablonski

Brian DeVriese

Historical renovations and additions; colleges; museums; libraries; interior design

17

Fitch Architecture & Community Design Inc.

110 Pulpit Hill Road, Amherst, MA 01002

(413) 549-5799; www.facdarchitects.com

1

3

2000

Laura Fitch

Sustainable and socially responsible design, including zero-net-energy homes; educational facilities; commercial buildings; institutional; deep-energy retrofits; co-housing communities

17

Mount Vernon Group Architects

35 Center St., Suite 210, Chicopee, MA 01013

(413) 592-9700; www.mvgarchitects.com

1

4

1954

Chris LeBlanc

Wide range of public and private work, including commercial and education; three offices statewide with 15 total architects and 35 total employees

17

Tessier Associates Inc.

48 Ridgecrest Dr., Westfield, MA 01085

(413) 736-5857; www.tessierarchitects.com

1

1

1923

Robert Stevens

Colleges; banks; churches; schools; industrial buildings; assisted-living facilities; medical facilities

Daily News

Matthew Nash

HOLYOKE — Meyers Brothers Kalicka, P.C. (MBK) announced the promotion of Matthew Nash, CPA to partner. Since joining the firm in 2011, he has been an integral part of the team, focusing on audit, review, and compilation engagements and playing a pivotal role in the commercial, not-for-profit audit, and pension engagement teams.

“We are so very proud of Matt’s professional accomplishments, and we look forward to his contributions to the firm as a member of our partner group,” Partner Howard Cheney said.

With a bachelor’s degree in business administration from Nichols College and an MBA from Elms College, Nash’s educational background has been foundational in his rise within the firm. As a member of both the American Institute of Certified Public Accountants and the Massachusetts Society of Certified Public Accountants, he has proven his commitment to professional excellence and ethical standards.

In his time at Meyers Brothers Kalicka, Nash has advanced from an intern to a senior manager and now to a partner. His journey has been characterized by hard work, dedication, and a strong ethic instilled by his family. He attributes much of his success to the mentorship and support provided by the team at MBK.

His expertise in the commercial sector and his holistic approach to client businesses have been invaluable to the firm. His dedication to understanding client needs and fostering business growth is a testament to his professional philosophy. As a leader, he is committed to mentoring junior staff, emphasizing the importance of continuous learning and problem-solving skills. His leadership style is exemplified by accountability, open communication, and trust.

Beyond his professional achievements, Nash is deeply involved in community service. He serves as a board member and treasurer for Springfield School Volunteers and is a committee member of the Ronald McDonald House Golf Tournament. These roles complement his professional work, reflecting his commitment to giving back to the community.

Motivated by his family’s support and the firm’s success, Nash is driven to contribute meaningfully to Meyers Brothers Kalicka, P.C., and the wider accounting field. His promotion to partner is not only a recognition of his past accomplishments, but also a testament to his potential in shaping the future of the firm.

“I am so excited and proud for Matt, and he has earned this partnership,” Partner Rudy D’Agostino said. “His dedication and drive to service clients is outstanding. Matt represents the next generation of leaders for our firm and is a key part of our continued succession plan. Congratulations to Matt, and well-deserved.”

Daily News

WESTFIELD — Tighe & Bond, a Northeast leader in engineering, design, and environmental consulting, announced it has acquired Cape Cod-based Coastal Engineering Co. Inc., a civil, structural, and waterfront/marine engineering firm that specializes in projects located in environmentally sensitive areas.

This strategic acquisition aligns with Tighe & Bond’s vision of being a trusted advisor by offering clients a comprehensive, single-source solution to their engineering, design, and environmental-science needs. The addition of Coastal Engineering’s staff bolsters the breadth and depth of services that Tighe & Bond currently offers to clients, particularly those located in Cape Cod, the islands, and coastal Massachusetts and Rhode Island.

“To create a more sustainable future, there is a growing need to shore up our coastal assets and infrastructure, both existing and new,” Tighe & Bond President and CEO Bob Belitz said. “We believe adding Coastal to our team will help support our clients’ growing needs in these areas. In addition to our aligned missions to make a positive difference in the built and natural environment, our firms both have strong cultures of employee ownership; we are collectively invested in our clients’ outcomes.”

John Bologna, Coastal’s former president and CEO, will now serve as vice president within the firm’s Building Services business line.

“After teaming with Tighe & Bond on some projects, we realized we were aligned in our vision to create economically feasible and environmentally responsible designs, and that our firms have the potential to be stronger together,” Bologna said. “We look forward to bringing our clients additional expertise, as well as providing new opportunities for our employees.”

Tighe & Bond’s current offices are now augmented by Coastal Engineering’s Eastern Mass. offices, further strengthening the firm’s presence across Massachusetts, Connecticut, New Hampshire, New York, Rhode Island, and Maine.

Daily News

HOLYOKE — Holyoke Mall announced the addition of the shopping center’s fourth full-service restaurant, Monsoon Bistro, located on the upper level near Macy’s.

The locally owned and operated bistro combines traditional Chinese and Thai dishes to showcase the culinary landscape and region. The soft opening took place on Thursday, and the restaurant will host a grand-opening event later this month, with details to be announced.

The menu, designed to celebrate Southeast Asian cuisine, features dim sum, drunken noodles, mango chicken, red curry fish, and more.

Monsoon Bistro is hiring both front- and back-of-house positions including waitstaff, kitchen staff, runners, and busers. Those interested should visit the restaurant to apply.

Daily News

SPRINGFIELD — Luke Goodridge has joined the law firm of Bulkley Richardson as a partner. His practice will continue to focus on estate planning, trust administration, and general business-law matters.

Goodridge was previously a named partner at the law firm of Curtiss, Carey, Gates & Goodridge, LLP, based in Greenfield. He will continue to maintain an office in Greenfield.

“Luke Goodridge has established a reputation as a go-to lawyer in Franklin County, and we are thrilled to welcome him at Bulkley Richardson,” Managing Partner Dan Finnegan said. “His clients will continue to receive the stellar legal work they have come to expect from Luke and now will have the support of complementary practice areas to help his clients achieve their personal and business goals.”

Goodridge earned a bachelor’s degree, summa cum laude, from UMass Amherst; a juris doctorate from the University of Connecticut School of Law, and is currently a candidate for an LLM (master of laws) degree in taxation at Boston University School of Law.

Community Spotlight

Community Spotlight

Chris Johnson

Chris Johnson will be returning to the mayor’s office in January 24 years after serving as the city’s first mayor.

Chris Johnson was elected Agawam’s first mayor back in November 1989.

He then served five two-year terms before returning to his real-estate law practice in 2000. In the years that followed, he stayed active and involved in the community where he was born and raised, serving several terms on the City Council, where he likely would have stayed had Mayor William Sapelli, former superintendent of schools in this city that calls itself a town, declined the opportunity to seek another term.

With that decision, and with several key issues facing this community — especially movement toward renovating or, preferably (in the view of most involved) replacing its high school — Johnson sought a return to the corner office. And last month, voters gave him a hard-earned victory over his challenger, fellow City Councilor Cecelia Calabrese.

“They say that once it’s in your blood, it’s hard to get it out,” Johnson said. “I care deeply about the community I grew up in and raised my family in, and we have a few significant issues that we’re facing over the next year or two. And I wanted to make sure they got a fair shake.”

Indeed, Johnson told BusinessWest that, as he returns to City Hall, there are several matters that will have his full attention — everything from a pressing need to create more housing in several categories to bringing roughly 25 years of work to create recreational facilities at the former Tuckahoe Turf Farm in Feeding Hills to a sucessful conclusion, to efforts to redevelop the former Games and Lanes property on Walnut Street Extension.

“I work closely with the mayors, as well as the state senators and representatives, to be sure that we’re providing a platform for the small businesses in Agawam, and be that middle person to ensure that the businesses are able to have their voices heard.”

But it is the high school that will be priority one, he said, adding that, after a few failed attempts to gain traction from the Massachusetts School Building Authority (MSBA), the community is moving closer to getting into the pipeline for state funding for a new school, and city residents will likely have the opportunity to vote on the matter as early as next spring.

In his view, building a new high school, even one with a projected $230 million price tag, will be more practical and cost-effective than trying to again renovate and add onto the current structure, built in the mid-’50s.

Meanwhile, a new high school will certainly help the community effectively compete with neighboring cities and towns for young professionals and businesses alike.

“It’s been 50 years since we’ve built a school,” he said, referencing the middle school, built in 1973. “We’ve gone a long time without making a major investment. I’ve been in the real-estate world since I left the mayor’s office 24 years ago; I’m a real-estate attorney, and I have lots of friends who are Realtors and brokers, and they all say that, when it comes to new families moving into the area, one of the first things they want to know is what the school system is like.”

Robin Wozniak

Robin Wozniak stands in front of the new Starbucks set to open in Agawam.

Robin Wozniak, president of the West of the River Chamber of Commerce, who serves on the committee studying options for the high school, agreed. “It’s imperative that we keep up with technology and provide facilities that are state-of-the-art,” she said. “We have to remain competitive with our neighbors.”

Beyond the high-school project are other pressing issues in town, as well as signs of progress, she said, noting, among them, the highly anticipated opening of a Starbucks in a lot at the corner of Main and Suffield streets, being developed by the Colvest Group. The store is in the final stages of construction, she said, and it will be an important addition to that section of town just over the Morgan-Sullivan Bridge from West Springfield.

With the acquistion by Colvest of a small parcel on the edge of the neighboring Town Hall parking lot, there is room for additional development on the site, Wozniak said, noting that an urgent-care clinic and a fast-food restaurant have been among the rumored possibilities.

Meanwhile, she’s looking forward to working with Johnson to bolster the chamber’s role as a liaison between City Hall and the business community, making sure the wants and needs of the former are understood by the latter.

“We’re trying to identify some parcels for some creative housing concepts to try to see if we can get some more affordable-housing opportunities, if not subsidized affordable-housing opportunities.”

“I work closely with the mayors, as well as the state senators and representatives, to be sure that we’re providing a platform for the small businesses in Agawam, and be that middle person to ensure that the businesses are able to have their voices heard,” she said.

For this installment of its Community Spotlight series, BusinessWest turns the lens on Agawam, a community looking to transfer some unresolved issues to the proverbial done pile in the months and years to come.

Room for Improvement

As he talked about the current high school, a facility he attended in the ’70s and knows from many different vantage points, Johnson compared it to a “beautiful ’55 Chevy that we kept in really good condition.”

In other words, it still purrs, and it’s still somewhat easy on the eyes. But it is simply not suited for these times.

“It’s going to need significant work over the next five to 15 years, and no matter how much work you do to it, it’s not cost-effective to turn it into a new, modern vehicle,” he said, adding that the relatively good condition of the current high school actually hurt the town to some extent because the MSBA put other communities with more pressing needs ahead of Agawam in the competition for school-building funds.

But even the state has come around to the notion that the building needs to be replaced, said Johnson, adding that the MSBA board of directors recently voted to move the project to what’s known as schematic design.

The state would likely pick up $100 million of the total price tag, leaving the community to come up with the rest, he said, noting that a debt-exclusion override — something the town has never before sought from the voters — would likely be needed. And Johnson, like other elected officials, is leaning strongly toward putting the matter on the ballot.

But while the high school is the predominent issue facing the community, there are others, he noted, citing the ongoing work to convert the former HUB Insurance building on Suffield Street into a new police station, as well as continued progress on work to convert the former Tuckahoe Turf Farm, nearly 300 acres the town has owned for more than 20 years, into passive recreation.

“The other need is at the other end of the spectrum, the young people who have grown up in Agawam; they’re young adults out in the work world trying to find housing opportunities so they can stay in Agawam.”

This includes hiking paths, picnic areas, and other facilities, he said, noting that, roughly a year ago, town leaders approved the borrowing of nearly $4 million to build a road, repair the dam and culverts on the property, and create a parking lot.

That work continues, said Johnson, adding that funding has also been received from the state, as well as from Tennessee Gas, which directed funds it has earmarked for conversation projects to work on the dam and pond on the property.

What the initiative needs is a name, he noted, as it has always been referred to simply as the ‘former Tuckahoe site,’ and the town reconizes the need for something new and fresh. “We’re working on it,” he added.

Likewise, this community, like most in the region, is working to address an ongoing housing shortage.

“We’re trying to identify some parcels for some creative housing concepts to try to see if we can get some more affordable-housing opportunities, if not subsidized affordable-housing opportunities,” he explained.

Agawam at a Glance

Year Incorporated: 1855
Population: 28,692
Area: 24.2 square miles
County: Hampden
Residential Tax Rate: $14.54
Commercial Tax Rate: $27.54
Median Household Income: $49,390
Family Household Income: $59,088
Type of government: Mayor; City Council
Largest Employers: OMG Inc., Agawam Public Schools, Six Flags New England
* Latest information available

“We have two glaring needs, and they’re not easy to address, unfortunately. One is seniors who have raised families in Agawam; they’re living in single-family houses, and they want that downsizing opportunity,” he went on, noting that there is one over-55 condomimum project wrapping up, but the units come with price tags above what many can afford. “The other need is at the other end of the spectrum, the young people who have grown up in Agawam; they’re young adults out in the work world trying to find housing opportunities so they can stay in Agawam.”

As for the former Games and Lanes property, long an eyesore and an environmental nightmare, and then a vacant lot used only for parking at Big E time, Johnson said at least one developer has expressed interest.

The broader Walnut Street Extension corridor was rezoned to allow mixed use, he noted, adding that the preferred reuse of the Games and Lanes property would be development that entailed retail and office space on the ground floor and residential units on the floors above.

 

Bottom Line

Much has happened in this town since Johnson last occupied the corner office at the start of this century.

But some issues, including the high school, housing, and the Tuckahoe Turf Farm, were talked about the first time he patrolled Town Hall.

He ran again to bring resolution to those issues and “give them a fair shake,” as he put it, and as he prepares to return to office, there is an expectation of real progress on these and many other fronts.

 

Professional Development

Professional Development

 

It’s called the MCLA Leadership Academy.

This is a program designed to help those with aspirations to be a school principal or superintendent take the next steps in their career in education. It blends academic content with practical skill and knowledge development. As students earn 31 credits, they engage in activities that include reading, writing, discussion, group projects, case studies, simulations, lectures by prominent thinkers, project-based tasks, fieldwork, and more.

“This is an area that school district leaders have identified as a critical need — they’re losing so many principals, assistant principals, and superintendents to retirement,” said Joshua Mendel, associate dean of Graduate and Continuing Education for Partnerships and Programs at Massachusetts College of Liberal Arts in North Adams, adding that this is one of many initiatives at MCLA that fall into the broad realm of professional development — and also address an identified, and often serious, need for trained professionals.

Others include everything from programs for those desiring careers in ‘outdoor leadership’ — managing a ski resort, perhaps — to those seeking to become nurses and radiologists; from teachers needing licensure to would-be entrepreneurs.

Joshua Mendel

Joshua Mendel

“This is an area that school district leaders have identified as a critical need — they’re losing so many principals, assistant principals, and superintendents to retirement.”

Summing up this ever-growing, always-evolving portfolio of programs, Mendel said they’ve been designed with several goals in mind, but primarily to address the needs of employers across several sectors, all of whom are challenged to find sufficient talent in this difficult job market, and to help individuals find not simply jobs, but careers, or take the next big step in their career.

For this, the latest installment of its series on professional-development programs and initiatives in the region, we visit MCLA and examine the many offerings it has developed over the years and continues to hone to meet the changing needs of employers and job seekers alike.

 

Courses of Action

Mendel said the graduate and continuing-education programs at MCLA essentially focus on needs and opportunities identified by the Berkshire Skills Cabinet, led by MassHire Berkshire, Berkshire Community College, and 1Berkshire and created with the goal of addressing the skills gap by bringing together regional teams of educators, workforce entities, and economic-development leaders to create a blueprint for growth strategies.

“Through the Skills Cabinet, four areas have been identified as having critical growth potential and need,” he said, listing healthcare, education, tourism, and advanced technology. “These are the areas that are seeing a major increase in interest from outside corporations coming into the Berkshires, but are also our strengths when it comes to economic development in the region.”

And these are the areas that MCLA, the public, four-year college in the Berkshires, is focusing on primarily, he said, adding that the school not only serves residents of the Berkshires, but draws students from outside the area, with some of them staying in the region after graduation and starting careers there.

In healthcare, initiatives include the school’s new bachelor’s degree in nursing program that started last fall, as well as a degree program in radiologic technology, a program that resulted from the closure of Southern Vermont College and MCLA stepping in to become that school’s official teach-out partner to enable students to complete their degrees.

MCLA now offers the program, and it is helping to meet a recognized need within the community for such professionals, said Mendel, adding that interest in the program is strong and continues to grow.

The same is true for many of the programs in education, he said, noting that MCLA is helping to meet a critical need for teachers resulting from the retirement of Baby Boomers and other factors.

Elaborating, he said there are many now teaching under emergency licensure, which enables them to teach without a master’s degree. However, this is set to expire within the next year. MCLA has strategically positioned itself to address this situation through a fully online master’s program now being ramped up, with some students starting in the spring and more expected in the summer and fall.

Meanwhile, MCLA has created another new program, a +1 (bachelor’s degree and online master of education degree) program designed as an accelerated pathway for those students who seek to earn a teaching license and undergraduate degree, a second initial license in moderate disabilities, and a master’s degree in education.

“This was an area that was introduced to by the superintendents of this region at our superintendents’ roundtable,” Mendel noted. “They said, ‘we have such a demand for teachers with a background in moderate disabilities that we’ll hire 100% of the students that come out with that discipline.”

As for the Leadership Academy, launched 20 years ago, it enables students to earn their principal or superintendent licensure in Massachusetts, New York, or Vermont.

“It’s a robust program,” Mendel said, adding that about 40 students enrolled this past year, a number that could increase following the closing of the College of Saint Rose, which also has a leadership-academy program for New York’s Capital District.

A third sector that has become a focus at MCLA is tourism, an all-important sector in the Berkshires, one that has been a steady supplier of jobs and one also hamstrung in many ways by the ongoing workforce crisis. Many of the school’s MBA students enter this field, he said, adding that MCLA has created something somewhat unique, an outdoor leadership program that will be a minor within the environmental studies program starting next fall.

“There will courses in environmental studies and courses in leadership that will help students embrace the opportunities they have in the Berkshires for outdoor education and outdoor leadership,” he said, adding that there are career opportunities at ski areas, hiking programs, and related fields.

The fourth area of focus is advanced technologies, specifically a partnership with the Berkshire Innovation Center in Pittsfield, whereby the school’s MBA program is run out of that facility.

“The Innovation Center is doing an amazing job of bringing in entrepreneurs, industry leaders, and advanced technologies,” Mendel explained. “So we’ve created a partnership program with them; our MBA program meets in the cohort model, one class at a time but two classes a semester for 18 months straight, and those classes are both online and in-person, a hybrid model.

“And when they meet in person, they meet at the Innovation Center,” he went on. “The Innovation Center allows our students to meet with local CEOs that are doing amazing things in the area, it allows our students to do research with their companies and organizations, and it’s enabling them to do capstone projects with these new entrepreneurs and learning about new technologies. It’s about elevating our MBA program to focus on the critical needs within these new technology businesses.”

 

Bottom Line

There are many other new initiatives as well, from a minor in entrepreneurship within the business program to address a surge in interest in starting new businesses to a minor in data science, to an Early College program created in conjunction with Drury High School in North Adams that enables students to earn up to 30 college credits before they graduate from high school.

The common denominator with all these programs is a desire to meet those needs identified by employers and economic-development leaders by creating pathways, Mendel said, and then getting individuals on those paths.

Employment

Starting Fresh

By John S. Gannon, Esq.

 

The new year often brings new challenges to your business. But it also brings new opportunities. Picture this scenario: after months of searching, you have just recruited a person who seems like the perfect fit for a position you have been struggling to fill.

While this is certainly good news, there is more heavy lifting to be done. Employers must create and implement an effective onboarding experience that will help improve employee retention and increase job satisfaction. Here a few tips and suggestions that can create positive and effective onboarding experience for new hires.

 

Have a Plan

As with most things in the workplace, employers should have a carefully considered plan in place when it comes to onboarding new employees. This means devising an onboarding strategy aimed at ensuring new hires get the most out of the introductory period. Leaders from different departments should be included in the overall onboarding strategy to make sure important aspects of mission statements, strategic plans, and workplace culture are effectively communicated to new employees.

Remember that onboarding is more than a one or two-day orientation, and a successful onboarding plan takes a true team effort.

 

Ensure Legal Compliance

New hires also come with new legal obligations. For instance, all new employees must complete a form I-9, and employers are required to review the proper employment authorization documents to establish employee identity and authorization to work in the U.S.

Employees should also know what their compensation and benefits package will look like. And, depending on the size of the business, distribution of polices on benefits like sick time and paid family leave should be part of the onboarding process.

John Gannon

John Gannon

“Leaders from different departments should be included in the overall onboarding strategy to make sure important aspects of mission statements, strategic plans, and workplace culture are effectively communicated to new employees.”

Finally, although not legally required in Massachusetts, employers should strongly consider conducting education and training programs on preventing harassment and discrimination in the workplace. Keep in mind that this type of training may be required as part of the onboarding process if you have employees working outside Massachusetts.

 

Protect Confidential Information and Trade Secrets

Sometimes, what you don’t know can hurt you the most. Unfortunately, bringing on new employees can put businesses at risk of unwanted access to sensitive trade secrets and other confidential business information of your competitors.

For instance, suppose you bring on a new sales executive who has worked for one of your competitors for the last decade. What if that person brings spreadsheets or other documents with sensitive information about his former employer’s top accounts? If handled improperly, this could expose the new employer to legal risk for misappropriation of trade secrets and unlawful inference with business relationships. Similarly, if new employees try to recruit their former colleagues or contact former clients to drum up business in violation of anti-solicitation provisions, this could create legal risk for the new employer.

On the other hand, businesses need to take steps to protect their own confidential business information from disclosure into competitors’ hands. This can (and should) be addressed during the onboarding stage. First, new employees should be instructed in writing not to take any documents, data, or other sensitive business information with them when they leave their former employer. In addition, new employees who have access to your confidential information should be required to sign agreements confirming they will not take or otherwise misappropriate your sensitive data.

These are commonly referred to as non-disclosure agreements, or NDAs. If your employees have access to sensitive or confidential business information as part of their jobs, and you do not have up-to-date NDAs in place, consult with labor or employment counsel with experience in trade-secret protection strategies.

 

Consider Using Mandatory Dispute Resolution Agreements

In a perfect world, every employment relationship would be smooth and harmonious. However, there are times when employees and employers disagree. In most instances, these differences can be resolved through internal dialogue without resorting to outside resources, such as lawyers and court systems. But, of course, disputes do arise where internal dialogue does not produce a satisfactory result.

One way to avoid costly employment litigation when disputes cannot be resolved internally is through the use of alternate dispute resolution (ADR) agreements, which call for private mandatory mediation and/or arbitration in lieu of court.

Mandatory ADR agreements have a number of practical advantages for employers. First and foremost, mediation/arbitration is typically both less expensive and speedier than a jury trial. Alternate dispute resolution can also shield businesses from unwanted publicity associated with public lawsuits. This is because mediation and/or arbitration involve private hearings that typically do not reach media outlets.

If ADR agreements sound like they might work for your business, they definitely should be part of your onboarding plan.

 

John Gannon is a partner with the Springfield-based law firm Skoler, Abbott & Presser, specializing in employment law and regularly counseling employers on compliance with state and federal employment laws, trade-secret protection, and strategies for alternate dispute resolution; (413) 737-4753; [email protected]

Healthcare News

Gone to the Dogs

Melinda Harris has always wanted to work with animals.

“That was never a question in my mind,” she said. “My grandfather had dogs and birds and everything else. My mom always joked that I got it from him because he was the animal lover. I had dogs and cats growing up, and as soon as I was in high school and I had the option of taking physics or doing an internship at a veterinary hospital, well, guess which one I picked?”

She’s had a winding path in animal care since then, all of which led her to the culmination of a dream: opening Power Paws Canine Rehabilitation in Granby last spring.

“I was booked up for a month solid before I even opened the doors,” she told BusinessWest. “And I have never not been booked less than two or three weeks out since then. So it’s been really busy.”

Harris’s canine patients have ranged in age from 6 months to 18 years, and they’re brought in for a variety of reasons.

“It’s definitely a mix. There are different kinds of knee surgeries out there, and I’ll see dogs that have had any one of them. I have dogs that come in that are trying to avoid knee surgery, so we’re trying to build up and strengthen that leg so they don’t need to go forward with surgery. I’ve had hip surgeries, and I’ve had geriatric dogs that come in for conditioning and to keep their strength up. I’ve had neurologic cases like strokes.

“And I’ve had a few agility dogs and working dogs that want to keep their strength up so that they can compete at a high level,” she continued. “I have a couple of FEMA dogs, search and rescue, that come in, and they’re very strong. So they go in the underwater treadmill and run for 20 minutes, and it helps keep them strong.”

“I was booked up for a month solid before I even opened the doors. And I have never not been booked less than two or three weeks out since then. So it’s been really busy.”

Harris offers a series of treatment packages targeted to each patient’s needs, starting with an in-depth consultation and plan, which may include a combination of exercise equipment, an underwater treadmill, and laser therapy.

“Almost every dog, unless they’re coming in for general conditioning, will get a laser treatment on whatever is bothering them,” she said. “And then we’ll do different exercises depending on what the condition requires; they’re beneficial for so many different things. And I would say 90% of the clients will also use the underwater treadmill; that has been fantastic for a lot of dogs.”

The device, which offers different levels of resistance through both the moving tread and the water, isn’t exactly the fun part of the session.

“People ask me, ‘do you have a hard time getting them to go in there? Do they fight you?’ I mean, some of them get a little upset when they first go in. They might try to climb out or splash, but I haven’t had a dog yet that I haven’t been able to train to accept the treadmill.”

Part of Harris’s training and expertise, obviously, has to do with how she handles the dogs.

“Generally speaking, my rule of thumb is, I don’t force a dog to do anything,” she explained. “So if a dog doesn’t want to do something, we’ll find a different way to do it, or we’ll skip that altogether. So maybe the first or second visit, we don’t go in the treadmill. Or maybe we throw some cookies in, let them go in and sniff it out, and when they seem more comfortable with me, then we’ll go in the treadmill and see what the dog is willing to do.

Melinda Harris

Melinda Harris stands beside the water treadmill at Power Paws.

“But I don’t muzzle dogs, and I don’t force them to do things, because we have to have a working relationship for weeks and months, and if they’re afraid of me, it’s not going to work,” she went on. “So everything is very treat-based, play-based — and the dogs are absolutely looking forward to running in the door when they get here.”

 

Animal Attraction

It helps that Harris has loved animals all her life. After high school, she took a year off, working at a pet store and as a groomer — “I’ve always been working with animals, even if it’s not in the veterinary setting” — and then went back to school, earning a certification in veterinary science in 2003.

“I was a veterinary nurse for about six years, working at Southwick Animal Hospital,” she recalled. “The owner/doctor there had another doctor coming in and doing orthopedic surgeries, and she said, ‘why don’t you check out this class on rehab and see if you like it?’ So I said, ‘sure.’”

As it turned out, Harris loved the class and decided to seek certification in that specialty, so she enrolled a program at the University of Tennessee, which, beyond the classwork, involved a 200-hour internship, six case studies, practical work, and more, and in 2009, she became a certified canine rehabilitation practitioner.

Three years later, she took a job with Riverbend Animal Hospital in Hadley, working for Dr. David Thomson, one of the region’s foremost animal surgeons. Her initial role there was in wellness and as a technician, but a few months in, she began doing rehab work.

“He really let me do what I needed to do for rehab; I set all the programs up, I did all the post-op care, all that kind of stuff, and started making connections with local veterinarians, and they would start referring some of their patients over to me as well, outside of Dr. Thomson,” she said. “And after doing that for about six years or so, I thought, this is a really good business model.”

“Everything is very treat-based, play-based — and the dogs are absolutely looking forward to running in the door when they get here.”

She also knew there weren’t many full-service canine rehabilitation practices in the region, so she could fill a need by opening her own. But at first, she struggled to find the right location, one that offered her the space and amenities she needed at an affordable price.

“And right about this time last year, I was driving by, and this place was for lease. I thought, it’s a really good standalone building that could be perfect for rehab. So I called up the number on the sign, I got right in, and I fell in love with it instantly. I knew this was absolutely the space that I want to do rehab in.”

After a few months building it out with new walls and flooring, paint, and other renovations, Harris opened Power Paws on April 3, and she hasn’t regretted the move once. “It’s been a crazy year. After nine months, it’s just as successful as I thought it was going to be.”

The job is one of constant learning and evolution, too.

For example, “laser therapy used to be much different when I first went to school for it. It was much lower power, there wasn’t a lot of science behind it, and a lot of research since then has gone into what wavelengths and joules and energy are most effective for different things. And now I can just put in a condition, the size of the dog, the color of the dog, and it gives me exactly what I need, which is really helpful. So that’s definitely come a long way.”

In addition, she explained, shockwave treatments have long been helpful for tendon and ligament injuries, but the dogs had to be fully anesthetized because it was painful and very loud, so it wasn’t cost-effective for a lot of people. But now, mobile units are available that don’t require anesthesia. “Someday, I’ll get that here — I don’t have it quite yet — but that’s been a big change for sure.”

Beyond technology, Harris also attends continuing-education classes in rehab each year, while drawing on ideas from other sources as well.

“I’m always learning new exercises that I can do with dogs because there are so many smart people in the world that have put together videos and blogs, and every day, I’m just constantly learning — how can I make this dog better? What’s a different exercise I can do that would make a bigger difference for this dog? It’s a really great community out there where everybody shares information and collaborates, which is really nice.”

 

Pet Project

Not surprisingly, the most gratifying part of Harris’s job is seeing how happy the dogs are when they come in — and seeing them gradually grow stronger and healthier.

“I really love seeing them yanking their owners across the parking lot to come in because they want to come in and play, and I love seeing them get better, having them go from withdrawn and not engaging much with their owners, because they’re in pain, to figuring out what’s painful, treating that, and turning them into a dog the owners forgot they had. That’s really, really rewarding.”

The dog owners are often surprised at the effectiveness of properly targeted rehab, she added.

“Usually they’re pretty blown away after a few treatments. They’re like, ‘they’re so much better, and they’re doing this thing that they never did in a long time,’ or ‘they’re playing with toys again; they’re playing with the other dog.’ It’s great to hear the stories of how much happier their dog is.”

Harris still works one day a week at Riverbend, and appreciates how supportive Thomson has been in her reaching her goal of owning a business.

“He’s retiring soon, so it was a good time for me to transition out and do my own thing here,” she said. “I’m very grateful and very lucky to be here.”

Law

A Brave New Year

By Lauren C. Ostberg, Esq. and Michael McAndrew, Esq.

 

Artificial intelligence — specifically, natural-language chatbots like ChatGPT, Bard, and Watson — have been making headlines over the past year, whether it’s college writing teachers’ attempts to avoid reading machine-generated essays, the boardroom drama of OpenAI, the SAG-AFTRA strike, or existential anxiety about the singularity.

On the frivolous end of the spectrum, one of the authors of this piece used ChatGPT to find celebrity lookalikes for various attorneys at their firm, and learned that ChatGPT defaults to the assumption that, irrespective of race or gender or facial features, most people (including Lauren Ostberg) look like Ryan Reynolds. On the more serious end, the legislatures of state governments, including those in Massachusetts and Connecticut, have labored over bills that will harness, regulate, and investigate the power of AI.

Lauren Ostberg

“The legislatures of state governments, including those in Massachusetts and Connecticut, have labored over bills that will harness, regulate, and investigate the power of AI.”

In Massachusetts, for example, the Legislature is considering two bills, one (H.1873) “To Prevent Dystopian Work Environments,” and another (S.31) titled “An Act Drafted with the Help of ChatGPT to Regulate Generate Artificial Intelligence Models Like ChatGPT.” The former would require employers using any automatic decision-making system to disclose the use of such systems to their employees, and give employees the opportunity to review and correct the worker data on which those systems relied. The latter, sponsored by Hampden County’s state Sen. Adam Gomez, aims to regulate newly spawned AI models.

While the use of AI to draft S.31 is, in its own right, an interesting real-world application of AI, the use of AI in this way is not the only important part of S.31, which proposes a regulatory regime whereby “large-scale generative artificial intelligence models” are required to register with the attorney general. In doing so, AI companies would be required to disclose detailed information to the attorney general, including “a description of the large-scale generative artificial intelligence model, including its capacity, training data, intended use, design process, and methodologies.”

In addition to requiring the registration of AI companies, S.31 (if passed) would also require AI companies to implement standards to prevent plagiarism and protect information of individually identifiable information used as part of the training data. AI companies must “obtain informed consent” before using the data of individuals. To ensure compliance, the bill gives the AG enforcement powers and grants it the authority to propound regulations that are consistent with the bill.

While S.31 provides robust protections against using data garnered from citizens of the Commonwealth in programming AI models, it may fail because of the amount of disclosure required from AI companies. As part of a new and fast-moving field, AI companies may be hesitant to disclose their processes, as is required by S.31.

Michael McAndrew

Michael McAndrew

“This proposed legislation is, of course, just the beginning of government’s attempts to grapple with the ‘responsible use’ (an Orwellian term, if ever there was one) of AI and technology.”

Though commendable in its effort to protect creators and citizens, S.31 may ultimately drive AI-based businesses out of the Commonwealth if they fear that their competitively sensitive AI processes will be disclosed as part of the public registry envisioned by S.31. However, the structure of the proposed registry of AI businesses is currently unclear; only time will tell how much information will be available to the public. Time will also tell if S.31 (or H.1873, referenced above) makes it out of committee and into law.

Meanwhile, in Connecticut

This past June, Connecticut passed a law, SB-1103, that recognizes the dystopian nature of the government using AI to make decisions about the treatment of its citizens. It requires that — by, on or before Dec. 31, 2023 — Connecticut’s executive and judicial branches conduct and make available “an inventory of all their systems that employ artificial intelligence.” (That is, it asks the machinery of the state to reveal itself, in part.)

By Feb. 1, 2024, the executive and judicial branches must also conduct (and publicly disclose) an “impact assessment” to ensure that systems using AI “will not result in unlawful discrimination or a disparate impact against specified individuals.” ChatGPT’s presumption, noted above, that every person is a symmetrically faced white man would be much more serious in the context of an automated decision-making system that impacts the property, liberty, and quality of life of Connecticut residents.

This proposed legislation is, of course, just the beginning of government’s attempts to grapple with the ‘responsible use’ (an Orwellian term, if ever there was one) of AI and technology. Massachusetts has proposed the creation of a commission to address the executive branch’s use of automated decision making; Connecticut’s new law has mandated a working group to consider an ‘AI Bill of Rights’ modeled after a federal blueprint for the same. The results — and the inventory, and the assessments — remain to be seen in the new year.

 

Lauren C. Ostberg is a partner, and Michael McAndrew an associate, at Bulkley Richardson, the largest law firm in Western Mass. Ostberg, a key member of the firm’s intellectual property and technology group, co-chairs the firm’s cybersecurity practice. McAndrew is a commercial litigator who seeks to understand the implications and risks of businesses adopting AI.