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SPRINGFIELD — Springfield Technical Community College (STCC) partnered this fall with Post University in Waterbury, Conn. to offer seamless transfer pathways in six programs.

Students in the following STCC associate-degree programs have an opportunity to transfer to Post University and pursue a bachelor’s degree: applied psychology, business transfer, communication and digital media, criminal justice transfer, early childhood education transfer, and human services/social work.

Post University offers classes online but also has a 58-acre main campus that includes six student residence halls, an admissions building, a library, a fitness center, and a multi-purpose sports facility. The main campus classes for spring 2021 will be online in response to risks posed by the COVID-19 pandemic. STCC is also planning online classes this spring with a mix of low-density, in-person labs for health and manufacturing programs.

STCC and Post University signed the agreements in September. STCC offers dozens of pathways for transferring to a four-year college or university. Students who take advantage of the transfer pathways can see significant financial savings, said Matt Gravel, dean of Academic Initiatives at STCC.

“We’re thrilled to partner with Post University and give our students a great opportunity to save money while pursuing a bachelor’s degree. You can save thousands of dollars by starting at STCC and transferring through one of our many pathways,” he noted. “We encourage students who are planning on going on to a four-year college or university after STCC to speak with their academic advisors early about the transfer pathways. They will need to plan early in order to take courses or programs that parallel requirements at the college they plan to attend.”

In addition to agreements with Post University and other institutions, STCC participates in MassTransfer, a program that guarantees participating students admission to the Massachusetts public university of their choice, provided they graduate from an approved major at STCC with a minimum cumulative GPA of 3.0 or higher; Commonwealth Commitment, a component of the MassTransfer program that provides additional financial incentives to students who complete their associate and bachelor programs within a certain timeframe; and Gen Ed Foundation, a 34-credit block of courses that, once completed at STCC, will satisfy the general-education requirements at any public college or university in Massachusetts.

To learn more about the transfer agreements at STCC, including ones with Post University, visit stcc.edu/resources/academic-support/transfer/agreements.

Business Talk Podcast Special Coverage

We are excited to announce that BusinessWest, in partnership with Living Local, has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times.

Episode 42: Dec. 7, 2020

George talks with Nick Morin, founder and president of Iron Duke Brewing

Nick Morin, founder of Iron Duke Brewing

BusinessWest Editor George O’Brien talks with Nick Morin, founder and president of Iron Duke Brewing about the intriguing turn of events involving his brewery and landlord Westmass Development Corp. A year or so ago, this company was brewing Eviction Notice IPA and seemingly bound for Wilbraham. Now, it’s staying in Ludlow Mills and has plans for expansion. Hear how it all happened and what’s next for this growing company. It’s must listening, so join us on BusinessTalk.

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Cover Story Healthcare Heroes

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Since BusinessWest and its sister publication, Healthcare News, launched the new recognition program known as Healthcare Heroes in 2017, the initiative has more than succeeded in its quest to identify true leaders — not to mention inspiring stories — within this region’s large and very important healthcare sector.

The award was created to recognize those whose contributions to the health and well-being of this region, while known to some, needed to become known to all. And this is certainly true in this year of the COVID-19 pandemic.

Several months ago, the decision makers at the two publications knew that, during this very difficult time, our healthcare community was challenged as perhaps never before, and had to summon its collective strength, imagination, and dedication to clear a seemingly endless list of hurdles and continue to provide needed services to the residents of this region.

We knew that a sector already heavily populated with heroes would have even more individuals worthy of that term. So we invited people to nominate these heroes for the award we created, and the judges tasked with scoring them were impressed and, in some ways, overwhelmed by the stories generated by these nominations.

Overall, everyone who was nominated this year is a hero, but in the minds of our judges, 10 of these stories stood out among the others. The Healthcare Heroes for 2020 are:

The 2020 Healthcare Heroes

Meet the Judges

Harry Dumay

Harry Dumay

Harry Dumay is president of Elms College in Chicopee. Prior to becoming the 11th president of Elms in 2017, Dumay was senior vice president for Finance and chief financial officer for Saint Anselm College from 2012 to 2017. He formerly served as chief financial officer and associate dean at Harvard University’s Paulson School of Engineering and Applied Sciences, associate dean at Boston College’s Graduate School of Social Work, and director of Finance for Boston University’s School of Engineering.

 

Cristina Huebner Torres

Cristina Huebner Torres

Cristina Huebner Torres is director of Research and Wellness at Caring Health Center in Springfield and a winner of the Healthcare Heroes award in 2019 in the category ‘Innovation in Healthcare.’ With more than 15 years of experience in public-health research, her work is guided by theoretical frameworks from social epidemiology and medical anthropology focused primarily on social determinants of health, health disparities, and health equity as they shape chronic illness prevention and management among ethnically diverse, urban, low-income populations.

Kathy Wilson

Kathy Wilson

Kathy Wilson is the retired president and CEO of Behavioral Health Network (BHN) and winner of the Healthcare Heroes award in 2019 in the category of ‘Lifetime Achievement.’ She served in her role at BHN for more than 30 years, growing it into a $115 million network of behavioral-health programs with more than 2,000 locations and more than 40 locations, ranging from detox centers and step-down facilities to 24-hour crisis-intervention centers and developmental- and intellectual-disability services.

Daily News

AMHERST — Six campus researchers in the College of Natural Sciences (CNS) at UMass Amherst have been recognized among the world’s most highly cited researchers in 2020 by London-based Clarivate Analytics, owner of the Web of Science. They have consistently had high citation counts over a decade.

Now in its seventh year, the citation analysis identifies influential researchers as determined by their peers around the world. They are judged to be influential, and their citation records are seen as “a mark of exceptional impact,” the company says.

The six from UMass Amherst are environmental chemist Baoshan Xing in CNS’s Stockbridge School of Agriculture, Distinguished Professor of Food Science David Julian McClements and food scientist Hang Xiao, microbiologist Kelly Nevin Lovley, materials scientist Thomas Russell, and Vincent Rotello, the Charles A. Goessmann Professor of Chemistry and a Distinguished Professor of Chemistry. All are repeat members of the list.

McClements is internationally known for his cutting-edge work in food design and nanotechnology, including encapsulating nutraceuticals in nanoparticles to preserve nutrients. Xiao’s lab focuses on molecular mechanisms and interactions of possible disease-preventing nutraceuticals to enhance nutrient bioavailability through food processing and nanotechnology, among other topics.

Nevin Lovley’s lab, part of the Geobacter Project, works to determine the electron transport chain in these bacteria with a goal to develop techniques to optimize the cells’ electrical production for better fuel-cell performance, among other goals. The Rotello lab takes a multi-disciplinary approach, bringing chemistry, biology, and biomedical engineering to tailor nanomaterials to develop new biological applications.

Russell, internationally known as an inventor, names his lab’s research interests in polymer phase transition, polymers’ surface and interfacial properties, directed self-assembly processes, and using polymers as scaffolds and templates to generate nanoscopic structures. Environmental scientist Xing’s lab focuses on protecting the environment by maintaining and improving soil and water quality. This includes investigating the behavior and agricultural application of engineered nanomaterials and using spectroscopic and analytical instruments to study interactions among organic compounds, natural organic matter, and mineral particles.

The highly cited list, announced from the company’s U.S. office in Philadelphia, names a total of about 3,400 highly cited researchers in science and social-science fields. The company says it focuses on contemporary research achievement, and only highly cited papers in science and social-science journals indexed in the Web of Science Core Collection during the most recent 11-year period are surveyed.

Two years ago, Highly Cited Researchers introduced a new cross-field category to identify researchers with substantial influence across several fields during the data census period. At UMass Amherst, Nevin Lovley and Rotello appear in this category for 2020.

“There is no unique or universally agreed concept of what constitutes extraordinary research performance and elite status in the sciences and social sciences,” the report’s editors point out. “Consequently, no quantitative indicators will reveal a list that satisfies all expectations or requirements. Moreover, a different basis or formula for selection would generate a different, though likely overlapping, list of names. Thus, the absence of a name on our list cannot be interpreted as inferior performance or stature in comparison to those selected.”

Daily News

SPRINGFIELD — The Western New England University Small Business Legal Clinic is accepting applications from entrepreneurs and small-business owners seeking legal assistance for the spring semester 2021. Under faculty supervision, law students assist clients with legal issues including choice of entity, employment policies, contract drafting, regulatory compliance, and intellectual-property issues relating to trademark applications and copyright. This is a free service available to local businesses that might not have the resources to obtain such services.

The Small Business Clinic has assisted more than 350 small businesses since it opened. “The clinic is a great resource for entrepreneurs who lack the finances to retain an attorney,” Associate Clinical Professor of Law Robert Statchen explained. “By using the clinic’s services, businesses can avoid problems by getting legal issues addressed early and correctly. It also provides students with a great opportunity to get real-world experience.”

The clinic requests that small-business owners submit their applications by Friday, Jan. 1. Applications received after that date will be considered if additional resources are available. Students will begin providing services in late January. For more information, call the Legal Clinic at (413) 782-1469 or e-mail Marie Fletcher, Clinical Programs administrator, at [email protected].

The School of Law Small Business Legal Clinic was established to afford law students with an opportunity to provide practical consultation to entrepreneurs starting new and building existing small businesses in the community. This initiative strengthens alliances within the community by using the resources of the university to foster new business development. For more information or to complete an online application, visit www1.wne.edu/law/centers/small-business-legal-clinic.cfm.

Daily News

SPRINGFIELD — Springfield College Director of Strength and Conditioning Brian Thompson has been named the National Strength and Conditioning Assoc. (NSCA) College Strength and Conditioning Coach of the Year as part of the 2021 NSCA awards announcement. Thompson was selected by his peers from a list of nominees that represented Division I, II, and III colleges and universities from throughout the country.

The NSCA College Strength and Conditioning Coach of the Year Award is given to one outstanding certified strength and conditioning specialist, recognizing his or her dedication to improving athletic performance with safe and effective science-based programs.

“This is one of those awards where Springfield College is going up against some well-known colleges that play a Division I athletic schedule,” said Thompson, who has been involved with the Springfield College Strength and Conditioning program for more than 20 years, serving as the associate director of Strength and Conditioning before taking over as the director in 2010. “It’s a huge honor to be chosen for this award. I have the pleasure of working with so many talented faculty and students at Springfield College, and to earn this honor from all of the talented strength and conditioning professionals from throughout the entire country is a big honor. It demonstrates how successful our strength and conditioning program is at Springfield College.”

Since 1998, Thompson has served many roles at the college, including associate director of Strength and Conditioning, head Strength and Conditioning coach, professor of Exercise Science, and the graduate Strength and Conditioning program director. In addition to teaching in the Applied Exercise Science program, he is responsible for the Strength and Conditioning program design and implementation for 26 sport programs at Springfield College, as well as teaching and advising in the graduate Strength and Conditioning program.

“Dr. Thompson has been a leader in the strength and conditioning field for years,” said M. Susan Guyer, dean of the Springfield College School of Physical Education, Performance and Sport Leadership. “His dedication to his craft, coupled with his passion for excellence and dedication to teaching, has earned him this deserving award. Springfield College is lucky to have such a dedicated professional who is able to balance the demands of teaching and service at the highest level.”

Thompson first started working in the field of strength and conditioning in 1987 and has trained athletes at the elementary-school, middle-school, high-school, collegiate, professional, Paralympic, and Olympic levels. He has presented and conducted strength-and-conditioning-related workshops in Australia, China, Mexico, Taiwan, and throughout the U.S.

In 2016, Thompson received an official appointment as an expert technical consultant to the Chinese National Fitness Trainers Assoc. by the Chinese Sports Bureau, the only non-Chinese citizen ever to receive this status.

“We have a great Strength and Conditioning program at Springfield College, one that I am very proud of, and a program that is well-respected in the industry,” Thompson added. “The Strength and Conditioning program features so many success stories of current students and alumni moving on to successful careers in the strength and conditioning industry.”

Daily News

SPRINGFIELD — Six Flags New England will donate more than 200 toys valued at more than $1,000 to Square One’s children.

“Six Flags New England is honored to support Square One this holiday season,” said Jennifer McGrath, the park’s Communications manager. “Now more than ever, we need to rally as a community and support causes and families here in Western Massachusetts and beyond. We are thrilled to be able to provide these toys to ensure a happier and brighter holiday season for families and kids alike. Our mission is to provide smiles both inside and outside of our park, and we wish Square One and the families they serve a beautiful, safe, and healthy holiday Season.”

Kristine Allard, vice president of Development & Communications for Square One, added that “we are so grateful to our friends at Six Flags New England for keeping the holiday spirit alive for our children and families. This year, more than ever before, our children need to experience the magic of the holiday season. We are so fortunate to have community partners like Six Flags who are helping to ensure that happens.”

Daily News

LONGMEADOW — Bay Path University will host its 25th Women’s Leadership Conference (WLC) in person at the MassMutual Center in Springfield on Friday, April 1, 2022. The decision comes nine months after the March 2020 event was cancelled due to the COVID-19 pandemic.

The annual conference brings more than 2,000 attendees to downtown Springfield for a day of speakers and workshop sessions devoted to professional development and personal goals. After weighing several options for hosting the annual conference, the university decided to forgo a 2021 event and wait until the event could take place in person.

“Initially, we hoped to bring everyone together for a March 2021 conference, but there’s still too much uncertainty attached to when this pandemic will subside,” said Caron Hobin, vice president of Strategic Alliances, Bay Path’s division of professional development, which has produced the conference since its inception. “We also contemplated making the conference virtual, but ultimately, we felt that the intimacy, spontaneity, and energy that distinguishes the WLC would be lost.”

“We realize, from our own experiences attending Zoom meetings and digital forums, that screen fatigue is real,” Hobin added. “In order to truly create a day that would meet the high standards that we and our attendees have come to expect, we feel that waiting it out to create a great in-person experience is the right way to go.”

With an extended timeline, social media and digital forums will serve as virtual hubs to generate conversations and share thoughts and information that will carry over to the WLC.

“We know these are hard times,” Hobin said. “The bright side is that we can really take advantage of this extra time to build community, encourage connection, and make the 2022 event an exceptional in-person experience.”

More information on speakers and schedules is forthcoming and will be posted at baypathconference.com.

Daily News

SPRINGFIELD — Shatz, Schwartz and Fentin, P.C. announced that attorney Mark Esposito has taken on an expanded role within the firm, now serving of counsel.

Esposito joined the firm in 2017 and has a wide-ranging, litigation-focused practice. He represents clients in general, commercial, and probate litigation; labor and employment matters; administrative law; and criminal cases.

After graduating magna cum laude from Williams College, Esposito graduated summa cum laude from Boston University School of Law. He is admitted to practice in the Commonwealth of Massachusetts, the U.S. District Court, the District of Massachusetts, and the U.S. Court of Appeals, First Circuit.

Daily News

SOUTH HADLEY — Restoration specialist Bill Jackson has joined the business-development team at Adam Quenneville Roofing & Siding Inc. He will work to expand partnerships and provide assistance throughout the New England condominium industry, particularly for members of the Community Associations Institute (CAI).

Jackson and Quenneville have been longtime members of CAI, an international organization that provides education and information to condominium professionals. CAI has more than 60 chapters in the U.S.

Jackson’s experience in the condominium industry will give property managers a go-to source for renovations that may include roofing, siding, windows, decks, and all-inclusive envelope projects. He will also work closely with clients to solve any issues. Jackson was a member of the CAI-CT board of directors, covering the Connecticut region, for six years. He also served on the association’s full fun committee and conference committee, and is a certified educated business partner. He worked for several years at two restoration companies.

“After 14 years in the property-restoration business, I thought a career change would be difficult,” Jackson said. “However, as a member of CAI-CT and the Connecticut Apartment Association, I worked with many professionals along the way, and that made the transition easier. Helping property managers and associations recover from fires or floods has been rewarding. I’m now looking forward to offering assistance with roofing and siding.”

Jackson met Quenneville at a CAI conference in Connecticut, and is now hoping to meet property managers from all over New England to offer consultation and advice on upcoming projects and to solve any issues they might have. Jackson expects a busy spring because many projects have been put on hold during the pandemic.

“It’s all about being there for property managers who need someone with solid experience to go to about upcoming projects or to solve any issues,” Quenneville said. “Bill has the background to be an important source of information for the condominium industry. He knows the ropes, and I think our clients will appreciate that.”

Daily News

SPRINGFIELD — The American International College (AIC) Office of Admissions offers weekly virtual information sessions for undergraduate and graduate degree program applicants. Sessions will run through Dec. 18.

Information sessions are available Monday through Friday and provide an opportunity for attendees to speak with admissions counselors virtually to learn more about the admissions process, available programs at the undergraduate and graduate levels, financial aid, and more. The School of Business, Arts, and Sciences and the School of Health Sciences will each have targeted information sessions on Wednesday and Thursday, Dec. 9 and 10, respectively, at 7 p.m.

In addition, there will be special graduate and undergraduate virtual information sessions for the School of Education on Tuesday, Dec. 8. The graduate session begins at 5 p.m., undergraduate at 6:30 p.m. Attendees at the undergraduate session will have the chance to speak with students, faculty, and staff to gain insight to pathways that will lead to a successful career in education. Both undergraduate- and graduate-session participants will have the opportunity to speak in-depth with admissions counselors.

Learn.org ranked AIC 17th among colleges and universities for teaching and education degrees for academic year 2020-21. Learn.org provides free resources for students and working professionals to research potential schools and degrees by providing information on career opportunities and institutions of higher education that help individuals reach their goals. The organization called attention to AIC students’ ability to take part in a practicum or field-based research to ensure preparedness for future careers. It also credited the School of Education with employing “top-notch staff and faculty members, many of whom hold terminal degrees in their field.”

Participants interested in attending the School of Education sessions or any of the weekly graduate and undergraduate virtual sessions are invited to visit aic.askadmissions.net/portal/ei/search for a complete list of dates and times, and to register.

Daily News

CHICOPEE — As it concludes its on-campus plan for the fall semester, Elms College has announced that the spring 2021 semester will continue to follow the hybrid ElmsFlex model.

Due to the campus community’s successful efforts under the ElmsSafe health and safety protocols, the college was able to complete the in-person portion of the fall semester as planned, with students on campus until the Thanksgiving break. The remainder of the fall semester will be taught remotely.

“I continue to be inspired by and grateful for the way our students, faculty, and staff have come together to protect each other both inside and outside of the classroom since we reopened our campus in August,” said Harry Dumay, president of Elms College. “All the measures included in our ElmsSafe plan — wearing masks, social distancing, practicing enhanced hygiene, testing, contact tracing, quarantining and isolating as needed — have allowed us to foster a vibrant and nurturing learning environment for students that will extend into the spring 2021 semester.”

Spring classes, which will start on Jan. 26 and end on May 7, will continue to be taught in the hybrid ElmsFlex model, which gives students the option of attending sessions in the classroom, synchronously online, or a combination of both. Under this model, students can move between the options based on their personal preferences and individual circumstances in order to continue their coursework.

Residence halls will be open with single-room assignments, and students will receive designated days in January to return to, or move into, their on-campus rooms.

COVID-19 testing will be required for all students, faculty, and staff prior to being allowed back on campus in January. Also, throughout the semester, all students, faculty, staff, and visitors coming to campus will be required to complete a daily online health survey.

Elms College continues to closely monitor and follow guidelines from the Massachusetts Department of Public Health and the Centers for Disease Control and Prevention, as well as Gov. Charlie Baker’s mandates.

Out of an abundance of caution, classes will be held on Presidents’ Day, Feb. 15, and there will be no spring break. Additionally, all domestic and international travel involving study abroad, missions, or service trips has been cancelled. The college is awaiting determinations by the New England Collegiate Conference and the NCAA as to whether competitive sports will be held in the spring.

Daily News

HOLYOKE — EforAll and EparaTodos Holyoke are actively seeking volunteers to participate as mentors in this winter’s business-accelerator program.

Accelerator mentors come from a variety of backgrounds and use their business and leadership experience to guide new entrepreneurs through the process of turning their idea into a growing business. Mentors work in teams of three and are matched with an entrepreneur based on schedule availability and the desire to work together. The team meets as a group to help reaffirm topics and themes raised during classes, while also strategizing with the entrepreneur on how to reach their specific goals during the program.

This is a high-touch, year-long commitment, and everything is virtual. Mentor teams have 90-minute meetings for three months and then meet once a month for the following nine months. Anyone who is looking for an interactive and meaningful volunteer opportunity and is interested in learning more about EforAll should e-mail [email protected].

Daily News

SPRINGFIELD — SkinCatering, LLC is relocating to the first floor of Tower Square in downtown Springfield. The decade-old business has expanded to a larger space to cater to the health and well-being of clients and offer a variety of new services.

SkinCatering, a local, women-owned business, produces its own line of all-natural skin-care products, in addition to offering a variety of high-end spa services. Owner and Chief Visionary Officer Leanne Sedlak says she uses the highest-quality ingredients and provides effective, cruelty-free skin-care products without the use of harmful chemicals.

SkinCatering will celebrate the opening of the new location in Tower Square on Thursday, Dec. 3 from 6 to 8 p.m. with an exclusive VIP event. Ten VIPs and 10 ticket winners from the VIP contest will get a sneak peek into the new Tower Square location. They’ll tour the spa, receive a goodie bag filled with SkinCatering products and discounts and enjoy champagne, refreshments, a charcuterie board, live music, and signature chocolates.

“Tower Square has a history of being a hub of activity for Springfield, and we’re very excited to be a major part of why people are coming back into the city,” Sedlak said.

SkinCatering offers memberships and packages with discounts for those who want to maintain beautiful skin and increase their overall health. It offers a variety of services such as massages, body wraps, waxing, Reiki, facials, an infrared sauna, and more. Not only are its products gluten-free, but it is also PETA-approved as a cruelty-free and vegan-certified company. The new location will have space for a blowout bar, nail services, and couples massages. The original space in Tower Square will transition as the headquarters and laboratory for product development.

Daily News

SPRINGFIELD — Christina’s House invites the community to attend its annual ball, presented virtually by Ride to Remember, on Saturday, Dec. 5 at 6 p.m. This year, Christina’s House will host a digitally broadcasted event featuring live entertainment by Shawn Santanello, silent and live auctions, gift-card grab bags, and more to help spread some needed holiday cheer.

Christmas with Christina’s House will feature more than 100 auction items, including a fully decorated christmas tree, a GreatHorse golf package, a four-night stay at a private home on a bluff in Maine, a private chartered flight with lunch for two, a homemade pasta dinner from Christina’s House Executive Director Linda Mumblo, and many more. The auction opens at midnight on Thursday, Dec. 3 and will close after the live event on Dec. 5. Attendees must register for the auction and can do so, at no cost, by visiting christinashouse.org/christmas-with-christinas-house and clicking the red ‘register now’ button.

Christina’s House is also offering an opportunity for attendees to purchase a VIP Deluxe Kit, which includes gifts from the event’s sponsors, including a medium-sized candle from Kringle Candle, a variety gift package from Pride, a gift card from Hot Table, a raffle ticket to win a 50-inch television, and more. These kits can be purchased through the event website while supplies last.

Attendees can have even more fun with the Gift Card Grab Bag segment of the program, which features more than $2,200 in donated gift cards from members of the community. Attendees will have the opportunity to purchase a Gift Card Grab Bag for $20 with a guarantee to receive a surprise gift card with a value of $25 or more. Attendees can learn more about this opportunity on the event’s website.

The event can be viewed on the Christmas with Christina’s House website or on Christina’s House Facebook Page. The organization hopes to raise $100,000 this year to continue providing transitional housing for women and their children as well as emotional, spiritual, and physical support and education as they transition from homelessness to permanent, stable living environments.

The event’s presenting sponsor is the Ride to Remember, and additional sponsors include Grower Direct Farms, Ondrick Natural Earth, Ondrick Materials and Recycling LLC, PeoplesBank, Country Bank, A Plus HVAC Inc., George’s Remodeling and Renovation, the Republican, and more.

“Entering 2020, who would have known that both our local and global communities would be impacted so greatly by the COVID-19 pandemic?” Mumblo said. “Christina’s House has faced each challenge that has arisen this year with both prayer and determination to continue on our path to serve others and to grow stronger each day. We continue to adapt to meet the needs of our families in creative ways. Our community has always been a driving force, allowing us to move our mission forward. We need the help of our community now more than ever to affect the lives of even more mothers and their children who desperately need a home, hope, and healing. We pray that Christmas with Christina’s House is a reflection of the work being done every day in our homes, the celebration of our many successes, and a time where people feel called to be a part of something so worthwhile.”

Daily News

SPRINGFIELD — Throughout the month of December, Freedom Credit Union will partner with its members and the local community to raise funds to benefit the Pioneer Valley USO. Freedom will match total donations made through Dec. 31 up to $2,500.

The mission of the USO (United Service Organizations) is to strengthen America’s military service members by keeping them connected to family, home, and country throughout their service to our country. The Pioneer Valley USO, located at Westover Air Reserve Base in Chicopee, provides more than 102,000 pounds of food to more than 3,200 individuals annually through the Emergency Food Pantry, supports more than 600 families annually with holiday food baskets for Thanksgiving and Christmas, and sends more than 500 care packages to deployed military men and women around the world. Funded entirely by private donations, sponsorships, and grants, it supports both Westover Air Reserve Base in Chicopee and Barnes Air National Guard Base in Westfield.

Donations can be made to Freedom’s matching drive online at bit.ly/393WCzo.

“We wanted to do something to help care for those who sacrifice so much for our freedom,” Freedom Credit Union President Glenn Welch said. “The Pioneer Valley USO was set up in the 1940s to help local service families in need by serving meals and providing food through a pantry at Westover Air Reserve Base. With all the challenges this year, the organization has experienced a dip in donations, and we’d like to help fix this.”

Allan Tracy, executive director of the Pioneer Valley USO, added that, “during this holiday season, there are about 220,000 American men and women on active duty in 100 countries who will not be home for the holidays. We appreciate Freedom’s generosity in soliciting and matching donations to help relieve some of our service members’ stress by helping to ensure their families are cared for.”

Daily News

NORTH ADAMS — The Massachusetts College of Liberal Arts (MCLA) Leadership Academy will hold virtual information sessions on Tuesday, Dec. 15 at 4 p.m. and on Tuesday, Jan. 26 at 7 p.m. Aspiring school leaders interested in pursuing their administrator licensure or certificate of advanced graduate study (CAGS) in educational leadership are invited to join MCLA’s Leadership Academy director and a panel of alumni for a discussion about the program and application process.

Prospective students will be able to discuss school leadership, receive an overview of the program leading to administrator licensure with or without CAGS, and learn about the application process. The Leadership Academy is currently accepting applications for 2021.

Click here to learn more and register for either information session.

Daily News

HOLYOKE — On Wednesday, Dec. 9 at 2 p.m., Wistariahurst will host “Invasive Earthworms in New England Forests,” detailing their damage and spread as part of an ongoing series of live, virtual programming. Presented by Justin Richardson, assistant professor of Geosciences at UMass Amherst, this program will be free and open to all. Pre-registration is required.

Forests in New England are under pressure from shifting climates, introduced species, and human uses for fuel and wood products. One largely understudied biological pressure involves invasive earthworms. New England forests largely developed without native earthworms due to the last major glaciation. Since international boat travel, New England forests experienced a wave of European earthworms. Richardson will discuss their impacts on forests where they have been observed, as well as some measures to prevent their spread and potential control mechanisms.

Richardson’s research focuses on forest soils and how humans alter the physical, chemical, and biological nature. His current research focuses on nutrient cycling in perturbed soils, toxic metal transport in New England watersheds, and urban forests.

This program has been designed to address the needs of area seniors, many of whom continue to be socially isolated as a result of the COVID-19 pandemic. The program is supported through a Community Development Block Grant to address, prevent, and respond to the COVID-19 pandemic; administered through the Holyoke Office of Community Development; and planned in consultation with the Holyoke Council on Aging. Additional support has been provided through NEH CARES Act funding granted by Mass Humanities.

To register for “Invasive Earthworms in New England Forests” or any future programs, visit www.wistariahurst.org or e-mail Eileen Maginnis at the Holyoke Council on Aging at [email protected]. If you have an idea for a topic you’d like to be considered for a future Wistariahurst session, e-mail [email protected]. Future virtual programs will focus on a diverse range of historical and cultural topics including programs on nature, art, history, travel, and social justice.

Daily News

HADLEY — UMassFive College Federal Credit Union is running a winter coat and cold-weather clothing drive in its Hadley and Northampton branches throughout the month of December. These donations are part of an effort to ensure that all community members have access to cold-weather clothing this winter, and will be distributed in partnership with the Amherst Survival Center.

“The public-health and economic crises caused by COVID-19 have hit hard. Not only are many individuals and families struggling, but many of the resources our neighbors can turn to have had to shift their focus,” said Lev Ben-Ezra, executive director of the Amherst Survival Center. “Unfortunately, the Amherst Survival Center had to temporarily close our community store due to COVID as we focus on our food and nutrition programs, but we have remained committed to distributing core essentials — items like coats, sleeping bags, underwear, socks, and long johns.

“We are so grateful to be partnering with a number of area organizations, including Craig’s Doors and Family Outreach of Amherst, to make sure every single coat, blanket, and winter accessory we collect makes it someone who needs it,” Ben-Ezra added. “Now is truly a time of ‘every bit counts,’ and we are grateful for all the ways the community is stepping up to support each other. The UMassFive coat drive is an essential part of that.”

UMassFive gratefully accepts clean, new or gently used coats, gloves, scarves, hats, sweaters, and blankets. Donations should be placed in a bag and dropped off during business hours to the Hadley branch at 200 Westgate Center Dr. or the Northampton branch at 225 King St.

Daily News

ENFIELD, Conn. — Asnuntuck Community College recently became the first American Welding Society (AWS) accredited test facility (ATF) in Connecticut. Students enrolled in Asnuntuck’s welding program will have an opportunity to earn certifications.

According to Richard Munroe, one of two certified instructors at Asnuntuck, the program establishes minimum requirements for test facilities, their personnel, and equipment to qualify for accreditation to test and qualify welders. AWS’ website explains that entrusting welder certification to ATF specialists makes good business sense for contractors and fabricators. Companies are increasingly realizing the shortcomings of self-qualification and are switching to AWS accredited test facilities to test and qualify their welders. ATFs help them save money, improve productivity, and reduce liability by entrusting their welder certification to experts.

The Asnuntuck Community College welding program began in 2004 at Windsor High School and was moved to the Asnuntuck campus in 2008. Now known as the welding and fabrication program, it has graduated approximately 1,000 students since its inception. The college has dedicated 10,000 square feet to welding instruction in a state-of-the-art facility on the Enfield campus, which includes 75 welding booths.

“I am so proud of this accomplishment and thankful to the staff for all the hard work they put into this process to achieve this certification,” said Mary Bidwell, interim dean of Advanced Manufacturing Technology.

Michelle Coach, Asnuntuck’s interim CEO, added that “we are proud of our instructors and staff. They have worked to achieve this accreditation and establish a superior level of quality. We are honored to be the only accredited test facility in Connecticut. They have proven to be leaders in the field of welding.”

Daily News

SPRINGFIELD — In anticipation of the Thanksgiving holiday and with more families in need amid the pandemic than usual, MBK rallied to deliver Thanksgiving food items to the Gray House.

Led by team leaders Chelsea Cox and Sarah Rose Stack, the team collected donations and money before making the dropoff. The team went shopping for turkeys, stuffing, mashed potatoes, and all the traditional Thanksgiving fixings, and was able to fill four bins with food and make an additional monetary donation.

The Gray House is able to obtain about 6,000 pounds worth of food for just $50, and expected to feed between 800 and 1,000 families this Thanksgiving.

Daily News

SPRINGFIELD — After closely monitoring updates and recommendations from the Centers for Disease Control (CDC) and local, state, and national authorities about the evolving situation of COVID-19, Community Bank N.A. has made the proactive decision to close all branch lobbies and operate solely through available drive-thrus. All branch lobbies will be available by appointment only, including locations with and without drive-thrus.

“We believe this decision is both conservative and prudent considering the current information the CDC has provided about COVID-19,” said Hal Wentworth, the bank’s senior vice president for retail banking. “We appreciate our customers’ continued support and understanding in this difficult time of uncertainty. Together, we can all do our part to help protect our local communities.”

Community Bank understands the vital importance of customers having access to their accounts and encourages customers to continue checking cbna.com for updates. Customers should note that lobby appointments can be made by calling local branches.

Community Bank’s ATMs and secure night depositories will remain available during this time. Additionally, the bank’s online, mobile, and phone banking options will allow customers the convenience of banking from home. Online and mobile banking tools provide 24/7 digital account access and the ability to transfer funds, check account balances and activity, pay bills, and more. Customers may also apply to open a personal deposit account or apply for a personal loan online at cbna.com. If customers aren’t enrolled yet in online or mobile banking, they can visit cbna.com or contact customer service for assistance at (866) 764-8638, Monday through Friday from 8 a.m. to 6 p.m.

Community Bank will continue to closely monitor updates and recommendations from the CDC and local, state, and national authorities. Regular updates will be shared with customers and staff, including when branches may return to regular operations.

Daily News

AGAWAM — Belt Technologies Inc., a manufacturer of custom metal belt conveyer solutions and conveyor systems, announced that Timothy Condry has joined the team in the role of materials coordinator. A seasoned professional, he will coordinate logistics for the busy manufacturer.

“Tim couldn’t have joined our team at a better time,” President Alan Wosky said. “We have been fortunate that our customer base is predominantly in essential business sectors that have seen increased demand during the pandemic. At the same time, sourcing our raw materials has become more challenging. Accordingly, we’re happy to welcome Tim given his extensive experience in this area.”

Chief Operating Officer Denis Gagnon echoed Wosky’s sentiments, noting that “the pandemic has affected the availability and shipment times of raw materials, so we’re happy to welcome someone so experienced to help with workflows and project timelines.”

Condry holds business degrees from Manchester Community College and Eastern Connecticut State University. Prior to joining Belt Technologies, he was a production planner for 15 years, responsible for forecasting and purchasing materials, providing customer support, and production control.

Business Talk Podcast Special Coverage

We are excited to announce that BusinessWest, in partnership with Living Local, has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times.

Episode 41: Nov. 30, 2020

George Interviews Nancy Creed, president of the Springfield Regional Chamber of Commerce

Nancy F. Creed

BusinessWest Editor George O’Brien talks with Nancy Creed, president of the Springfield Regional Chamber of Commerce. The two discuss the pandemic, the recent surge in cases, its impact on the local business community, and what might come next. They also discuss the lingering impact of the pandemic  on area chambers of commerce as well as the growing notion that changes brought about by the pandemic may position this region as a home for businesses currently headquartered in major urban areas. It’s must listening, so join us on BusinessTalk.

 

Also Available On

Daily News

SPRINGFIELD — Due to spikes in COVID-19 cases across the U.S. and beyond, BusinessWest and the Healthcare News have decided it is in everyone’s best interest to reschedule and transition these annual celebrations from hybrid events to completely virtual events. As always, our main priority is to keep everyone safe, and we appreciate your patience while we navigate through these trying times.

This year’s Healthcare Heroes, all of whom are being recognized for their efforts to battle the pandemic in myriad ways, will be celebrated on Thursday, Jan. 14. They include Mark Keroack, president and CEO of Baystate Health; Christopher Savino, Emeline Bean, and Lydia Brisson, clinical liaisons for Berkshire Healthcare Systems; Friends of the Homeless; the Nutrition Department at Greater Springfield Senior Services Inc.; the staff at Holyoke Medical Center; the Institute for Applied Life Sciences at UMass Amherst; Rabbi Devorah Jacobson, director of Spiritual Life at JGS Lifecare; Maggie Eboso, Infection Control and Prevention coordinator at Mercy Medical Center; Jennifer Graham, home health aide at O’Connell Care at Home; and Helen Gobeil, staffing supervisor at Visiting Angels West Springfield.

The Healthcare Heroes program is sponsored by Elms College (presenting sponsor), Baystate Health and Health New England (presenting sponsor), and partner sponsors Bulkley Richardson, Comcast Business, and Trinity Health Of New England/Mercy Medical Center.

This year’s Women of Impact will be celebrated on Thursday, Jan. 28. They include Tania Barber, president and CEO of Caring Health Center; Carol Campbell, president of Chicopee Industrial Contractors; Helen Caulton-Harris, Health and Human Services commissioner for the city of Springfield; Pattie Hallberg, CEO of the Girl Scouts of Central & Western Massachusetts; Andrea Harrington, Berkshire County district attorney; Toni Hendrix, director of Human Services at Loomis Lakeside at Reeds Landing; Christina Royal, president of Holyoke Community College; and Sue Stubbs, president and CEO of ServiceNet.

The event is sponsored by Country Bank, Health New England, and TommyCar Auto Group (presenting sponsors), Comcast Business (supporting sponsor), and WWLP 22 News/CW Springfield (media sponsor).

Details about both events will be announced soon.

Daily News

MONSON — Monson Savings Bank announced the recent promotion of Rob Chateauneuf to senior vice president and senior commercial loan officer.

“Rob has more than proven his value over the years through his hard work and dedication to Monson Savings Bank’s customers and his team members. We are so pleased to recognize his commitment with this well-deserved promotion,” Monson Savings Bank President Dan Moriarty said. “Rob puts his heart into his work. His in-depth understanding of commercial lending, his welcoming disposition, and his enthusiasm to help commercial borrowers make him an asset to our team and our customers.”

In his new role, Chateauneuf will be responsible for leading the bank’s Commercial Lending team as they continue to serve local businesses of all sizes. He is skilled in commercial real-estate lending, C&I lending, construction lending, and SBA lending.

At Monson Savings Bank, he most recently served as first vice president of Commercial Lending and has been the bank since 2012. With more than 20 years of banking experience, including commercial lending, residential lending, and retail branch management, he has a comprehensive understanding of the needs and challenges of commercial businesses.

Chateauneuf earned a bachelor’s degree in business management from the Isenberg School of Management at UMass Amherst. Additionally, he is a graduate of the Springfield Regional Chamber’s Leadership Institute at Western New England University and the American Bankers Assoc. Stonier Graduate School of Banking – Wharton School of Business at the University of Pennsylvania. In 2014, he was recognized as one of BusinessWest’s 40 Under Forty.

He served on the board of directors at Hawthorn Services from 2006 to 2010, serving as president and chair from 2008 to 2010. When Hawthorn Services merged with the Center for Human Development (CHD), he was asked to join the CHD board, which he served as chair of the program committee and a member the board of directors from 2010 to 2020. He also served on the board of directors of the South Hadley Chamber of Commerce from 2004 to 2013. He has also been involved in myriad other charitable organizations and volunteer events throughout the years, including those benefiting Habitat for Humanity, the Westfield Boys & Girls Club, the United Way, and the towns of Agawam and South Hadley.

“I am excited to be a part of Monson Savings Bank, a community bank that focuses on the true needs of our local businesses,” Chateauneuf said. “Monson Savings Bank supports the local economy by providing businesses with capital to grow, resulting in more local jobs and vibrant communities.”

Daily News

SPRINGFIELD — Robinson Donovan, P.C. made a donation of 100 pounds of side dishes to the Gray House to help ensure food on the table for local families this Thanksgiving.

“We’ve partnered with the Gray House for several years for the Adopt-a-Family Christmas program, and wanted to do something extra this year, knowing how many people have been deeply impacted by the pandemic,” Partner Jim Martin said. “The Gray House is an invaluable community institution that we are proud to support.”

Through the help of individuals and businesses like Robinson Donovan, the Gray House is able to provide turkeys and accompanying food for families in need on Thanksgiving.

“Providing our neighbors with the resources needed to break the cycle of poverty truly takes a community, and as such, I am incredibly grateful to have Robinson Donovan as part of this community,” said Kristen McClintock, executive director of the Gray House. “We could not have reached this milestone, 35 years of service, without the support of such generous people. Every life we touch — be it through adult education, youth programming, food, or a warm winter coat — is possible because of their investment in the lives of those in need.”

To make a donation to the Gray House, visit grayhouse.org/donate.

Daily News

WARE — Country Bank announced a series of initiatives to help support local communities during the 2020 holiday season, especially those affected by the economic fallout from the ongoing pandemic.

As part of these initiatives, Country Bank teamed up with Old Sturbridge Village to offer 750 free meals to families in need this Thanksgiving. Meals were delivered to St. John’s Food for the Poor, the YWCA, Abby’s House, Veterans Inc., and Elm Street Congregational Church.

“We wanted to do everything we could to help support families in the community this Thanksgiving,” said James Donahue, president of Old Sturbridge Village. “Country Bank and Old Sturbridge Village share a collective belief that we can make a difference when we work together, and we are doing just that.”

On Small Business Saturday, Nov. 28, the Country Bank retail banking team will support local small businesses by purchasing 400 gift cards from businesses throughout its markets. These gift cards will be distributed in Country Bank branch locations on Giving Tuesday, Dec. 1. The corporate-office team will also partner with Provision Ministry and assemble 250 backpacks filled with essential care items to be delivered to the Springfield Rescue Mission.

Throughout the month of December, the famous red kettles will be visible at several Country Bank branch locations to help fill the void the Salvation Army will experience this year, in part due to the pandemic. Country Bank has donated $10,000 toward this meaningful cause.

Finally, as part of its Community Cares program, the staff participated in its own Boston Marathon by ‘walking the distance’ via a downloadable app. This virtual challenge brought people together while supporting charities of their choice with a $500 donation. A total of $30,000 will be granted to charities.

“As a community partner, we care deeply about our communities, and we want to offer our support where it is needed most this holiday season,” said Paul Scully, president and CEO of Country Bank. “As we reflect on the past year with gratitude for the bank’s strength and ability to support so many in need, we are also humbled to witness so many great acts of kindness and support throughout our communities from the people and businesses who make this region the remarkable place it is to live and work.

“The pandemic has taken its toll on the people and places in our communities,” he added. “We know that many have suffered losses over the last several months. Some have lost their jobs, their business, and others have lost loved ones. There is no more significant time in our history for community partners to step up and provide support to those in need.”

To learn more about the various activities that Country Bank will be participating in and how to donate to the local charities it is supporting, visit www.countrybank.com/seasonofgiving.

Daily News

PALMER — Jay Demore, owner of Demore’s Automotive in Palmer, believes in supporting the community. This week, more than 300 people in Palmer will have Thanksgiving meals thanks to the efforts of Demore; his sister JoAnn, operations manager at the auto shop; and a few customers who have come to the shop with checks for as much as $200 and $300.

Demore, who has operated the auto-repair shop since 1997, will provide prepared meals from Palmer restaurants, 80 of which will go to elderly residents in town. For families that prefer to make Thanksgiving dinner, he’ll make sure they have a turkey and the ingredients for stuffing, side dishes, and desserts. Anyone in need was encouraged to message Demore privately through social media; customers and local residents who knew of a family in need reached out to let him know.

How does he decide who gets the meals? “I leave it to the good of the people to let me know who needs the help,” Demore said, noting that people have responded to posts on his business Facebook page as well as posts on local and town pages.

The plan to help began last Easter, as restaurants and families began to be affected financially by the pandemic. That’s when Demore began purchasing gift cards for Palmer restaurants and giving them to town residents in need.

Demore has taken his support of Palmer restaurants on the road with the Stand Out Truck, a mobile digital billboard. He purchased ads on the truck for his own business and, after seeing results, began purchasing ad space and sponsoring restaurants.

He is also offering to help any families in need at Christmas — and not just with meals. Demore and his sister have already purchased some big-ticket toys, such as a remote-control Jeep, which he says will be decked out with the Demore Automotive logo, as well as boys’ and girls’ bikes, a play kitchen, and a Nintendo Switch. “We’re even supplying wrapping paper,” he added.

A “Stuff the Cruiser” event will be held on Saturday, Dec. 5 from 10 a.m. to 2 p.m. at the Palmer Town Hall/police station parking lot. The event supports Santa’s Elves of Palmer, which collects and distributes toys to families in the area. Demore said he would like to see a record number of cruisers stuffed this year. To help reach that goal, he will give a $10 gift card to a local restaurant to anyone who brings an unwrapped toy to his business. Toys can be for any age or gender. Demore will deliver the toys to the Dec. 5 event.

Daily News

GREAT BARRINGTON — This Thanksgiving is tough for many local seniors, who won’t be seeing friends and family because of the pandemic. So Wheeler & Taylor Insurance in Great Barrington teamed up with the Claire Teague Senior Center to give local seniors a complete Thanksgiving dinner they can easily prepare at home.

J. Scott Rote, president of the insurance agency, bought oven-ready turkey breast with gravy kits at a local supermarket. He and his staff added vegetables, cranberry sauce, mashed-potato mix, dessert, and four KN95 face masks to each package. In all, the packages will yield about 300 to 350 meals.

Polly Mann-Salenovich, director of the Clare Teague Senior Center in Great Barrington, delivered them to a local senior-housing complex and individual seniors.

“I got wonderful feedback from our seniors,” she said. “Wheeler & Taylor thought of everything. All I had to do was put the packages in our van and deliver them. I was thrilled. It really was wonderful, great fun.”

Rote has also received calls from seniors. One was from an old acquaintance who’s gone through tough times and now can’t get out easily. “He said he hasn’t had a traditional Thanksgiving dinner in years and was almost in tears when he called to say thanks,” Rote said.

Separately, Kimberly Briggs, account manager at Wheeler & Taylor, who is also the secretary of the Junior League of Berkshire County, spearheaded employee fundraising for the People’s Pantry in Great Barrington. In total, Wheeler & Taylor employees donated 10 boxes of groceries that were delivered to the pantry by Briggs and Rote.

Daily News

SPRINGFIELD — Skoler, Abbott & Presser, P.C. announced it will hold two complimentary webinars in December to help employers prepare for the new Paid Family and Medical Leave (PFML) program.

“On January 1, 2021, PFML will be a reality in Massachusetts,” said attorney John Gannon, a partner at Skoler Abbott. “Once the program takes effect, Massachusetts employees will be eligible to take up to 12 weeks of paid family leave — up to 26 weeks in certain circumstances — and up to 20 weeks of paid medical leave. We expect that employees will immediately start filing claims, as many may have been waiting for PFML to go live before requesting leave.”

The first webinar, “Are You Ready for the Massachusetts Paid Family and Medical Leave Program?” will take place on Thursday, Dec. 10 from noon to 1:30 p.m. Gannon will be joined by attorney Meaghan Murphy to provide a general overview of the new law, discuss how to manage and prepare for PFML claims, talk about how to curb abuse, and share PFML policy updates. To register for this free webinar, visit bit.ly/38LeezX.

“In order to comply with the new paid-leave laws, employers must make important changes to their policies and procedures and update their employee handbooks,” said attorney Amelia Holstrom, another partner at Skoler Abbott. “Employees will be eligible to take PFML as of January 1, 2021 in Massachusetts, and Connecticut’s program is not far behind.”

The second webinar, “Employee Handbook Review,” will be held on Thursday, Dec. 17 from noon to 1:30 p.m. Holstrom and attorney Erica Flores will cover policy changes required by the new PFML laws and more, including how those changes may impact other policies and procedures, legally required policies for employers, and recommended changes to address impacts and prepare for PFML claims. To register for this free webinar, visit bit.ly/38P1592.

Daily News

EAST LONGMEADOW — Golden Years Home Care Services partnered with Veterans Outreach Centers of Massachusetts Inc., Commonwealth Care Alliance, and Springfield Pharmacy to deliver “Appreciation for Your Service” care packages to veterans in Springfield on Nov. 24.

Thanksgiving is a time when most people think about what they are thankful for. Staff at Golden Years say they are thankful to veterans for all the work they have done for this country, but, while providing home-care services to veterans, they noticed that not all veterans have the basic necessities most take for granted.

The partnership among the organizations supplied veterans with toothbrushes, gloves, hats, socks, shampoo, hand sanitizers, masks, deodorant, soap, razors, and more supplies. They also received a turkey provided by Golden Years Home Care.

“As a Vietnam-era veteran, I am proud that Golden Years cares and gives support to all military and veterans. I am honored to be the liaison that my fellow vets reach out to. I cannot express how grateful I am to be given this opportunity,” said Paul Rasid, regional director and veterans liaison.

Added Cesar Ruiz Jr., president and CEO of Golden Years Home Care Services, “we must always remember our veterans for the sacrifices they have made to help keep us free and safe.”

Cover Story Women of Impact 2020

2020 Women of Impact

• Tania Barber, President and CEO of Caring Health Center, who has led by example, with a servant’s heart, in both her healthcare career and in her ministry.
• Carol Campbell, President of Chicopee Industrial Contractors, who is using her influence to help other women find — and use — their voice.
• Helen Caulton-Harris, Health and Human Services commissioner for the city of Springfield, whose vision of a healthier community includes social equity.
• Patricia Hallberg, CEO of the Girl Scouts of Central & Western Massachusetts, who continues to be both a role model and advocate for women and girls.
• Andrea Harrington, Berkshire County district attorney, who set out to transform her region’s criminal-justice system and has done so, in myriad ways.
• Toni Hendrix, Director of Human Services at Loomis Lakeside at Reeds Landing, who has transformed organizations through empathy-based leadership.
• Christina Royal, President of Holyoke Community College, whose leadership has been tested and sharpened by the challenges wrought by a pandemic.
• Sue Stubbs, President and CEO of ServiceNet, who has grown her agency dramatically by recognizing needs and welcoming innovative ideas to meet them.

Thank You to Our Sponsors

Presenting Sponsors

Supporting Sponsor

Media Partner

Social Media Partner

Meet Our Judges

Carol Moore Cutting

In 1999, Carol Moore Cutting, a 2019 Women of Impact honoree, launched WEIB 106.3 FM, the only locally owned commercial FM radio station in the Greater Springfield market, the only female-owned FM radio station in Massachusetts, and the only station in New England owned by a person of color. She’s also sponsored myriad cultural organizations and jazz festivals in the Pioneer Valley and beyond, while supporting non-arts-related nonprofits over the years as well.

Shelley Regin

As senior vice president of Marketing at Country Bank, Shelley Regin draws on 25 years of experience with that institution. She has a bachelor’s degree in business administration and management and holds the professional designation of certified financial marketing professional, as well as a certification in social media. She also serves as vice president of the New England Financial Marketing Assoc. and an advisory board member for the American Bankers Assoc. Marketing School.

Katherine Putnam

Katherine Putnam, another 2019 Women of Impact honoree, is managing director of Golden Seeds, a national investment firm that focuses on early-stage businesses that have women in management and leadership roles. While investing in some developing ventures, she spends most of her time advising and mentoring entrepreneurs, especially women, while working diligently to create strategies for helping women and minorities crash through the many barriers facing them as entrepreneurs.

Daily News

PITTSFIELD — The Berkshire Regional Planning Commission (BRPC), in partnership with the office of state Sen. Adam Hinds, announced the availability of grant funds through the Berkshire County COVID-19 Adaptation Fund. Grants through this program will help businesses and organizations with up to 25 employees address expenses incurred during the COVID-19 pandemic.

Applicants may use funds to cover a range of eligible expenses, including the purchase of PPE and other COVID adaptation supplies, as well as general business expenses such as rent, utilities, payroll, or insurance. BRPC will begin accepting applications online on Tuesday, Dec. 1.

This program will be available to both for-profit and nonprofit small businesses in Berkshire County, with maximum grant awards ranging from $5,000 to $15,000 depending on the number of employees. Preference will be given to applications from BIPOC (black, indigenous, and people of color) owned businesses.

“We understand that this current public-health and economic crisis has had an outsized impact on communities of color,” BRPC Executive Director Thomas Matuszko said. “We urge minority-owned businesses to apply for these funds and will look to issue awards as quickly as possible.”

BRPC is currently also helping to administer two regional Community Development Block Grant programs specific to for-profit businesses with five or fewer employees and low- to moderate-income owners.

The fund will also consider applications of up to $15,000 from established nonprofit organizations to support programs aimed at supporting individuals and groups of individuals impacted economically by COVID-19. Organizations seeking to apply for programmatic support should contact the BRPC directly by e-mailing Senior Planner Laura Brennan at [email protected].

Program details, including additional information about eligible expenses, are available on the Berkshire Regional Planning Commission website at www.berkshireplanning.org.

Daily News

SPRINGFIELD — On Nov. 23, the law firm Pellegrini, Seeley, Ryan and Blakesley donated and helped distribute 250 frozen turkeys to aid the Gray House in its efforts to feed families in Springfield.

“The mission of the Gray House is critical to our community,” Partner Earl Seeley III said. “We wanted to do what we could to further their efforts and help make Thanksgiving brighter for the people they serve.”

Partner Charlie Casartello added that “the need to help people overcome food insecurity is more acute now than ever. Everyone deserves a great Thanksgiving dinner, and we were happy to have the opportunity to pass out the turkeys to our neighbors and wish everyone a happy holiday.”

Attorneys from the firm were on hand to personally distribute the turkeys to individuals who had signed up with the charity to receive one.

Pellegrini, Seeley, Ryan and Blakesley is a law firm of more than 15 lawyers who devote their practice to protecting the rights of injured individuals.

Daily News

LONGMEADOW — Bay Path University announced it will again welcome prospective students and their families to visit the Longmeadow campus in person. Tours will be available at designated times Monday through Saturday, and reservations must be made in advance. Detailed safety protocols will be in place to ensure the health and safety of all participants.

“We’re thrilled to welcome prospective students and their families back to campus to experience first-hand what makes Bay Path so special,” said Sarah Wisnouskas, director of Recruitment Events for Bay Path University. “We’ve spent months building and testing our COVID protocols to ensure that we can offer these tours safely. There’s nothing like walking a campus to feel the culture and climate of a college or university, and we’re confident that we can offer these tours in a way that prioritizes what is always our number-one goal — keeping students safe and cared for.”

When allowing visitors on campus, Bay Path will follow the guidelines set forth by the state of Massachusetts; as such, not all buildings will be available to tour.

To schedule an in-person campus visit, or for more information on visitation requirements, log onto baypath.edu/visit. For those prospective students or families who wish to tour campus virtually, individual guided virtual campus tours are still being held Monday through Friday. Check out baypath.edu/visit for more information or to schedule a virtual appointment.

Daily News

SPRINGFIELD — Liberty Mutual Insurance is the latest corporation to lend its support to Square One’s Campaign for Healthy Kids — a multi-year fund-development initiative focused on the agency’s commitment to providing healthy meals, physical fitness, social-emotional well-being, and a healthy learning environment.

The $3,000 gift comes at a critical time as Square One recently expanded its early-education program to include full-day remote learning support for children in kindergarten through grade 5, in addition to its traditional preschool classrooms, family childcare offerings, and family-support services.

“The vital services the Square One team provide to the community on a daily basis have taken on a whole new level of importance during this unprecedented time,” said Beth Green, Liberty Mutual Insurance Contact Center Operations associate. “Early education is one of the most effective ways to improve a child’s long-term security and well-being, and the services offered by Square One are core to Liberty Mutual’s values of being there for people when they need us most. We are honored to help them fulfill their commitment to provide high-quality early education and a safe and healthy community for Springfield’s children.”

Added Kristine Allard, vice president of Development & Communication at Square One, “having the support of our business community is absolutely vital to our success in supporting children and families. We are so grateful to Liberty Mutual for recognizing the importance of our work and the need to support us financially. The past few months have greatly reinforced the demand for our programs and services. With that growing demand and the unanticipated COVID-related expenses — including providing full-day support during remote learning — we have a tremendous need to expand our donor base.”

Square One currently provides early-learning services to more than 500 infants, toddlers, and school-age children each day, and family support-services to 1,500 families each year, as they work to overcome the significant challenges in their lives. To make a donation, text ABC123 to 44-321, visit www.startatsquareone.org, or e-mail Allard at [email protected].

Cover Story

A Turnaround Story

Nick Morin, founder of Iron Duke Brewing

Nick Morin, founder of Iron Duke Brewing, in the old stockhouse at Ludlow Mills that will remain home to his venture.

Nick Morin says he and his team are looking forward to the day when they can devote all their time and energy to just brewing beer and working on the business plan.

They’re getting closer all the time.

Indeed, after several years of court battles involving their lease at the Ludlow Mills complex and another legal fight Morin is trying to avoid involving Duke University and the name currently over the brewery — Iron Duke — there appears to be light at the end of the tunnel.

“We’re looking forward to taking all that money we were spending on lawyers and putting it back into the business and creating an experience here that’s unlike anything else in Western Mass.”

And it is certainly a welcome sight.

“We’re looking forward to being less legal-focused and doing all the fun things for our business here and out in the world that we’ve been wanting to do for years,” he told BusinessWest. “We’re looking forward to taking all that money we were spending on lawyers and putting it back into the business and creating an experience here that’s unlike anything else in Western Mass.”

It’s been more than eight years since Morin, a mechanical engineer by trade who made brewing beer his hobby and then decided to make it his vocation, started walking along the banks of the Chicopee River with his wife after relocating to Ludlow and remarking how the mostly vacant Ludlow Mills would be the ideal place to start and then grow his business.

The Iron Duke name

The Iron Duke name will have to change soon in an effort to avoid another legal battle — this one with Duke University — but the bootprint, and the mailing address, won’t.

He’s now there, expansion plans are on the table and on his computer, and the brewery is positioned to be a permanent, and important, part of the landscape. But getting to this point didn’t exactly go according to plan.

Not even close.

Instead, as mentioned, what seemed like a good story on every level turned dark in many ways as Iron Duke and landlord Westmass Area Development Corp. first had a disagreement over terms in the lease, and then fought for 18 months in court over just what the language in the contract meant.

When a judge eventually ruled that Iron Duke could finish out its lease, which expired earlier this month, what that did was eventually buy everyone some time and allow them to write what two years ago would have seemed like a very unlikely story.

Long story shorter, the two sides came to an agreement whereby Iron Duke would not only stay, but be a vital cog in the ongoing efforts by those at Westmass to make the mills not simply a home for small businesses — and residents as well — but a destination of sorts.

How did this stunning turnaround happen? Morin sums it up this way.

“We found that, although the lawyers served their purpose, just having a person-to-person conversation and understanding where each party was coming from was huge; we found some common ground,” he explained. “It was a kind of a Hail Mary, and it was a tough negotiation because there was a lot of bad blood between the two organizations at that point. But we actually had more in common with our visions than we thought.”

Jeff Daley, who was named executive director of Westmass roughly a year ago and picked up these negotiations from Bryan Nicholas, who served as interim director after the sudden passing of Eric Nelson in the spring of 2019, agreed.

“There were some bitter feelings, but Nick and I quickly agreed to operate without rear-view mirrors,” Daley explained. “We put the seatbelts on, moved forward rapidly to get them in there long term, and have an understanding that we’re going to work together to get the best for the tenant and the landlord.”

As he talked with BusinessWest, Morin grabbed his laptop and clicked his way to an architect’s images of a two-story, permanent structure that will reside where a tented beer garden, erected last summer, now sits. He expects work to start soon and be completed by next spring or summer.

As for Duke University, Morin is in the final stages of changing the company’s name to avoid another expensive court fight, this one with a university with very deep pockets and the willingness to protect its brand — that word ‘Duke’ — from any and all infringement (more on that later).

About the only thing standing in the way of Iron Duke now is COVID-19. And while it poses a series of challenges and has reduced draft sales of the company’s products by roughly 70% because bars and restaurants are not open or have cut hours way back, Morin believes the company can ride out that storm as well.

For this issue, BusinessWest takes a look back at what has been a rough ride for Iron Duke — and ahead to what promises to be, as they say in this business, a smoother pour.

 

Ale’s Well That’s Ends Well

As he talked with BusinessWest at the bar in Iron Duke’s taproom on a quiet Wednesday, Morin, a safe six feet away, referenced the one place at that end, officially outlined with blue tape, at which one could sit because of social-distancing measures forced by COVID-19.

“That space over there is too close to those tables,” he said, gesturing with his hand to another portion of the bar. “And this space here is too close to people sitting over there; it’s a no-fly zone. This is only place you can sit at. It can be a little lonely, I guess, but people still like it.”

The fact that this conversation was taking place where it was — and that there were lines of blue tape all over the bar — could be considered remarkable. And maybe 18 months ago, it would have been, well, pretty much unthinkable.

Back then, it seemed as if what started as a good marriage was going to end up in a messy, very public divorce, with Iron Duke brewing beer in Wilbraham, and Westmass looking to fill a vacancy and move on from what had become a public-relations problem.

And then … things changed.

As we retell the story of how we got here, and where we go from here, we need to go back a little further, to those walks Morin had with his wife along the river.

“My wife and I started a family about a half-mile from here,” he noted. “We used to walk our dog back here and talk about — as most in Ludlow did at the time — how it was a shame that this whole property was in the shape it was. When we put together our business plan, it just made sense to grow it here, in the town where we lived and close to our house.”

Iron Duke Brewing has added a food truck

Iron Duke Brewing has added a food truck and tented beer garden at its Ludlow location, and soon will commence work on a permanent, two-tiered beer garden that will overlook the Chicopee River.

He initiated talks with the previous owner of the sprawling complex in late 2012, and discussions accelerated after Westmass acquired the property, because with that purchase came ambitious talk of redeveloping the mills into a multi-purpose destination that would include residential, business, healthcare, and other uses.

“We wanted to be part of it because we had big plans for our small business,” said Morin, adding that what would eventually become a highly scrutinized and much-debated seven-year lease agreement was inked in late 2013.

What followed was a year and a half of construction in one of the many so-called stockhouses on the property, the century-old, high-ceilinged, 6,000-square-foot facilities in which raw materials — jute plants — were hung and dried for production in the mill complex.

The brewery officially opened on Thanksgiving Eve in 2014.

“We hit the ground running — that first year is a bit of a blur,” he recalled, noting that he quit his job that month as a mechanical engineer and made brewing his vocation — and his passion. The company steadily grew, drawing customers to its taproom in the mill and also putting its various products in cans and bottles, which were available at bars, restaurants, and some package stores.

Things were going pretty much according to the script laid out in the business plan until 2015, when the company started hitting some speed bumps, as Morin called them.

They came in for the form of differences of opinion regarding just what the lease allowed at the premises.

“We found ourselves being backed into a corner regarding our business and a disagreement over what we could do here and what we were doing here at our Ludlow location,” said Morin. “That’s how lawyers got involved — the interpretation of the lease itself.”

Elaborating, he said it all came down to one paragraph and its two sentences regarding the use of the premises and consumption of beer on and off the property. Cutting to the chase, he said Westmass held the view that such consumption would be limited — or at least more limited than what Iron Duke had in mind and needed for its venture to succeed.

“It was a kind of a Hail Mary, and it was a tough negotiation because there was a lot of bad blood between the two organizations at that point. But we actually had more in common with our visions than we thought.”

“That escalated from a conversation to litigation once the lawyers got involved,” he went on, adding that the court fight lasted from January 2016 to the summer of 2017. Westmass wanted Iron Duke evicted from the property, a fate that would have effectively scuttled the business, Morin said.

“We had already leveraged everything we had to open here in Ludlow the first time around,” he told BusinessWest. “We’re self-financed; myself and my family, we put everything we had into this. To build a brewery once was everything we had — to build it twice was something we couldn’t afford.

“We were only left with closing or fighting this thing out to save our business, so that’s what we did — we fought for a good chunk of time,” he went on, adding that the protracted and very expensive legal fight pushed Iron Duke to the very brink financially, and it only survived because of the strong and constant support from its customers.

 

Lager Than Life

That fight ended with a judge ruling that Iron Duke could essentially ride out its lease operating as it was, Morin recalled, adding that, not long after that decision, he bought property in Wilbraham with the intention of moving the company there when the lease expired — right around now, actually.

Instead, the company is staying put in Ludlow. After the passing of Nelson in the spring of 2019, discussions ensued with his immediate successor, Nicholas, who was with Westmass when Iron Duke originally signed its lease in 2013 and played a role in those negotiations. And those talks continued with Daley.

They weren’t easy negotiations, Morin said, noting that there was still considerable baggage to contend with. But, as noted above, both sides concluded they had more to gain by coming together on another lease than they did by parting ways and letting the next chapters of this story develop in Wilbraham.

“We came to common ground realizing that we’re better off with each other than we are apart,” Daley said. “It’s a great relationship now, and I think it’s going to be an even better relationship going forward; I’m excited for their future, and I’m glad they stayed at the Ludlow Mills.”

Morin agreed. From the beginning, he noted, the company wanted to be an integral part of the growth and development of the Ludlow Mills complex, and this mission, if it can be called that, had been somehow lost in the midst of the protracted legal battle.

“We always had envisioned ourselves as a showcase of what they could do with the old property here, and a lot of that, through the litigation and the filtering of what we do through other parties, just got lost,” he explained. “And once we had the opportunity to show them the plans that we had — we were going to spend millions of dollars in Wilbraham to build a showcase facility — both sides started asking, ‘why not just stay where we are?’”

So now, the company is just about at the point where it always wanted to be — focused entirely on business and its expansion plans.

“We always had envisioned ourselves as a showcase of what they could do with the old property here, and a lot of that, through the litigation and the filtering of what we do through other parties, just got lost.”

There is still the matter of Duke University and its demands that the brewery change its name. Morin has decided that, even though he has a good amount invested in ‘Iron Duke’ — literally and figuratively — this is not a fight he’s willing to wage at this time.

“It’s a common thing among these universities that they protect their mark,” he said with some resignation in his voice. “So there’s not a lot of negotiation on that front.”

So instead, he will rebrand. He’s working with a firm to come up with new name, and expects to announce it within the next several weeks. While offering no other hints, he did say the word ‘Duke’ could not be part of the equation, but he expects to be able to work the company’s very recognizable bootprint logo into what comes next.

Meanwhile, since the start of this year, the company has essentially doubled its space within its stockhouse by taking down a wall and expanding into square footage that had been unused since the mid-’90s — something it has long desired to do but couldn’t because of the litigation.

Ongoing changes at the site

Ongoing changes at the site will essentially transform it from a tasting room to more of a full-service brewpub and restaurant.

It also erected the tented beer garden and added a food truck, said Morin, noting that construction of the permanent, two-tiered beer garden, which will overlook the river, is set to commence this coming winter.

“There will be a nice concrete patio, along with the food truck we purchased in June,” he noted. “All this will enable us to essentially transform from just a tasting room to more of a full-service brewpub and restaurant.”

COVID-19 has certainly thrown the brewery some curve balls — the business was closed to on-premise business during the shutdown last March and relied entirely on distribution, delivery, and curbside purchases of its canned products until July — but Morin believes that, after all the hard fights this company has been through, it can handle a pandemic as well.

“We’ve found that, because we’ve been through so much in the past six years, we’re able to handle these larger problems pretty effectively,” he said. “We’ve got a nice, hard callus around us, and we’re pretty flexible about our business.”

 

What’s on Tap?

At the height of the legal battle that ensued between Iron Duke and Westmass, the brewer put out a product called Eviction Notice IPA (India Pale Ale).

It became an immediate hit and one of its best sellers — in part because it was a quality ale with good flavor, but also because drinking it became a way to show support for the company in its quest to stay where it always wanted to be.

“We bring it back every now and then because it is a crowd favorite, but it’s not as bitter of a beer as it once was,” he explained. “It’s a fun beer to tell our story, but we always try to finish off the story on a positive note, rather than a negative one.”

Only 18 months ago, few would have thought this story could possibly sound a positive note, but things changed quickly and profoundly — and both sides seem poised to benefit from this collective change of heart.

 

George O’Brien can be reached at [email protected]

COVID-19 Special Coverage

Survival Mode

Gene Cassidy with the ‘golden tickets’

Gene Cassidy with the ‘golden tickets’ that have generated excitement for the Big E — but also raised money at a time revenue is badly needed.

When the Big E recently announced the sale of 100 ‘golden tickets’ — lifetime passes for the holder and a guest, plus parking and other perks — for $1,000 each, it was an exciting promotion for fans of the annual fair and a way to keep the event top of mind during a year when it was called off because of the pandemic.

But it was also a way to raise money — just like other recent efforts at the Eastern States Exposition (ESE), from drive-up concession events to the opening of a cream-puff bakery over the summer.

“We’ve been busy trying to survive,” ESE President and CEO Gene Cassidy told BusinessWest. “We’re just trying to figure out ways to generate resources and pay some bills. When you’re in this business, you need people, and at this particular moment, society has had to pivot in such a way that you can’t have gatherings.”

That $100,000 infusion from the golden-ticket promotion won’t come close to making up for this year’s loss of the actual fair, but it’s not insignificant, either.

“Large fairs, by and large, are supported by taxpayers. We’re not. We have to pay our own way,” Cassidy said, citing what he calls “toxic positivity” — basically a false sense of security — by many in the fair business. “Folks have this positive outlook; they know their doors are not going to close because the state government is going to support them. Here at Eastern States, if we don’t bring people to our events, there’s no income, and there’s no Eastern States.”

Peter Rosskothen, owner of the Log Cabin, the Delaney House, and D. Hotel & Suites in Holyoke, has a hand in several types of hospitality businesses — and he’s optimistic about all of them for 2021. The challenge is getting through 2020.

“I’m not worried about the restaurant business — for restaurants that survive this,” he said, adding a sobering caveat to that first thought, and citing oft-repeated projections that one in five restaurants in the U.S. might not survive COVID-19.

“I feel the government is taking way too much time right now helping the hospitality industry. People are running out of money, and no help is coming from the federal level,” he went on. “People will go out and eat. The trick is to survive.”

Rosskothen has been creative in his operations, offering getaway packages at the adjoining Delaney House and D. Hotel where hotel guests can have a fancy dinner set up in their room, with tables, chairs, candles, and menus, and end their stay with a spa treatment. “It’s a nice, safe, romantic getaway.”

The way tourism and hospitality businesses rely on each other in Western Mass. has also come into starker relief, he added.

“ I feel the government is taking way too much time right now helping the hospitality industry. People are running out of money, and no help is coming from the federal level.”

“A lot of my peers are working hard to develop a vacation concept and attracting people from nearby, meaning Boston, Worcester, and Vermont,” he noted, adding that a family might drive in for Bright Nights and stay overnight at a hotel, eat at restaurants, and do some shopping. “Even stopping at a gas station is an economic multiplier.”

That said, Rosskothen’s hotel occupancy is running between 45% and 50% — not quite the 60% level needed to turn a profit, but a strong number during the pandemic. In fact, Mary Kay Wydra, president of the Greater Springfield Convention and Visitors Bureau (GSCVB), said the region’s hotel-occupancy rate closely tracks what D. Hotel is seeing.

“We’ve had a beautiful autumn, people have come to explore, and the hotel occupancy reflects that,” she noted. “Last September, we ran about 70%, but we also had a Big E. Taking that out, this year was still 44%. Boston was in the teens. They’re nowhere near climbing out of this. We’ve been hit, but not as hard as some metropolitan areas.”

Rosskothen said he’s encouraged by the numbers, but part of that success is due to the efforts hotels are making to keep guests safe — in his case, fogging rooms, changing every sheet and towel, and disinfecting every surface between guests — and to let visitors know that. “Staying in a hotel is, for me, a very safe thing as long as it’s a responsible hotel. If people want a break in their routine, there it is.”

 

Keeping the Lights On

In a typical year, Greater Springfield’s hotel-occupancy rate is around 64%, just a tick or two below the national average, but well below a city like Boston, which hovers around 79% occupancy. This year’s reversal represents one welcome trend this year — a perception, by families from metro areas, of Western Mass. as, well, a nice place to get away.

That phenomenon also happened when tourism and hospitality were badly dented following 9/11, Wydra said. “We’re more of a rural location, and we kind of pulled up a little sooner.”

That said, the region relies on its tourist attractions, which are “demand drivers,” she told BusinessWest. “How the hotels and restaurants do is a byproduct of those attractions — it’s the whole package. We’re trying to build on what we can and give people a reason to come to Western Mass.”

That’s why the announcement that Bright Nights would take place at Forest Park in Springfield this holiday season “is the best news we’ve had in the last 30 to 60 days.”

Other winter attractions will be open as well, albeit altered in some ways by the pandemic. At Yankee Candle Village in South Deerfield, families can still walk through the facility’s classic winter wonderland, but the visit with Santa at the end will be a video chat, followed by a photo with St. Nick taken using green-screen technology. Reservations will be required, and no walk-ins will be accepted.

For outdoor enthusiasts, Bousquet Mountain in Pittsfield will also require reservations for anyone who doesn’t have a season ski pass. The lodge will primarily be used for operational staging and employee use, and the resort will add outdoor features such as firepits and seating areas while offering outdoor food and beverage service via hot-beverage huts, a walk-up bar, and a pavilion area.

As winter gives way to spring — a time when everyone is hoping a widespread vaccine program begins to put the pandemic in the rear view — “I think there will be pent-up demand” for things to do, Wydra said. “We have quarantine fatigue right now; people want to gather, they want to be with people, and that’s our business. I’m encouraged by news of a vaccine and the progress made on that front. And people are still looking for safety protocols. We’ve got to lead with the fact that they can have a safe visit in our region.”

In the meantime, virtually everyone in the tourism and hospitality world has had to pivot, sometimes dramatically. “I’m proud of our attractions and hotels and restaurants, all of whom had to break from traditional business models and alter the way they do business during the pandemic,” she said. “We really pivoted from being destination marketers in the region to destination managers.”

Explaining that thought, she said communication was ramped up among the region’s businesses and attractions, with a lot of give and take and learning from each other’s experiences.

“For a period of time, we pulled back on the marketing because it made no sense — people weren’t traveling, and they didn’t know where they could go or what to do during the summer,” Wydra went on. “All things considered, we are holding our own. We’re nowhere near where we were in previous years, but when you look around the rest of the state and the rest of the country, we don’t look as bad as many regions. We’re coping.”

John Doleva was certainly hoping for a different sort of 2020 than the one he experienced as president and CEO of the Basketball Hall of Fame. The Hall unveiled a $23 million renovation this year, and the class of 2020 was one of the most star-studded in memory, headlined by the late Kobe Bryant, Tim Duncan, and Kevin Garnett. The pandemic certainly cut into the crowds that might be expected after such a renovation, and the 2020 induction was moved to Mohegan Sun in Connecticut.

The class of 2021 induction ceremony will be back in Springfield, he noted. But, perhaps more notably, after the Hall reopened on July 8 following a forced closure due to the state’s economic shutdown, visitorship has been about 55% of the prior year’s rate — a decent number, all things considered.

“Moms and dads who are at home want something to do with the kids on an afternoon when it’s raining,” he said. “And the NBA season going through the summer kept basketball top of mind.”

Despite the dueling travel advisories between the two states, the Hall has actually seen more visitors from Connecticut than Massachusetts this year. “People know they can come for a few hours, be safe, and go home,” Doleva said. “I thought 35% to 40% of the prior year would be a good year, so we are pleased with where we are right now.”

It helps that the Hall, whose revenues were nearly 100% admissions-driven when its current building first opened in 2002, operates under a much different model today, with visitorship accounting for about 16% of revenue. That’s good, Doleva added, because visitor numbers can fluctuate with something as minor as a jump in gas prices, let alone a global pandemic.

“We have forecasted we can survive in COVID mode all the way through 2021. I call that a glide path in terms of cash flow,” he told BusinessWest. “But we expect we’ll be out of this by April or May, which positions us for a great summer season.”

 

Measurable Impact

The Big E, on the other hand, can’t sustain its current level of business — meaning, if the fair gets called off next fall … well, it’s not a scenario anyone wants to think about, for myriad reasons, starting with the Big E’s annual economic impact on the region, estimated at close to three-quarters of a billion dollars, all on an operating budget just over $20 million.

“That’s what makes Eastern States so important to so many people, whether you’re somebody who loves the exposition or a neighbor providing parking or a local business providing laundry services or printing services, or a hotel,” Cassidy said. “The breadth of the impact of the fair is very profound, and when it’s been compromised, like it was in 2020 … well, it really can’t sustain much more than what it’s experienced to date.”

News on a vaccine is welcome in the fair world, he added — “it can’t get here soon enough” — but he wonders how quickly people will want to gather en masse, even after a vaccine is widely distributed.

“People’s sensibilities are clearly going to be influenced by COVID. They say if you do something for two weeks, you can create a habit. Now, add up the number of weeks we’ve been sequestered or people haven’t gone out to dinner. There will clearly be changes in people’s sensibilities. But humans are social animals, and we like being with each other. I take some comfort in that.”

Rosskothen, who hosted a Big E event at the Delaney House recently, featuring fair food and craft vendors, has pivoted in other ways as well, from letting people reserve entire small rooms at that restaurant to planning to keep the outdoor tent up — with heaters running, of course — well into the cold months.

His restaurant business is around 75% to 80% of a normal year, in fact, with the biggest change coming in the volume of takeout and delivery, which currently account for about one-third of sales. He’s also bullish on next year’s events slate at the Log Cabin, assuming crowds are able to gather once again.

“Next year could be the best year we’ve ever had, if we can do all those events. They’re social events — weddings, showers,” he said. “I feel like the social-event business will boom next year.

He’s more reserved about corporate events, feeling that companies will be more timid and want to stick with remote and hybrid events for a while. “But I feel like, when social events are allowed, people will do it. I’m optimistic that the event business will be very good next year.”

Wydra is similarly optimistic, although the region is entering a winter season bereft of large-scale events like the AHL All-Star Classic in 2019 and Red Sox Winter Weekend at the start of 2020.

Even so, she said, “we have tried to be mindful of the phases that our state is going through, and I think our attractions and hotels and restaurants have done everything they can to keep guests top of mind, in terms of offering a safe environment for them.”

Those tourist attractions have come to rely on the GSCVB more than ever for regional destination marketing, she added, because their own budgets have been stretched to the limit this year, and marketing efforts are easily cut when a business is struggling just to cover the mortgage and payroll.

“So many attractions are working so hard to make sure we’re in good shape,” said Doleva, who serves as the bureau’s board chair. “We have an aggressive plan to market and promote the region.”

Wydra agreed. “We’re trying to get the message out there, what these attractions have to offer. Our role as been heightened,” she said. “We’ve learned a lot throughout this pandemic. We’re a resilient industry, and we will come back.”

 

Joseph Bednar can be reached at [email protected]

Special Coverage The Cannabis Industry

Natural Resources

Tim Van Epps

Tim Van Epps with some of the ‘mother plants’ growing indoors at Heritage CBD’s Northampton facility.

Tim Van Epps volunteers with an organization called Fairways for Freedom, which helps combat-injured vets assimilate back into society through holistic initiatives and golf, teaching them the game and sponsoring trips to great courses around the world.

That’s where Van Epps, president of the Sandri Companies, first saw the benefits of cannabidoil, or CBD, a chemical compound made from the hemp part of the cannabis plant.

“I saw veterans who were taking 30 different pills a day, and a lot of these veterans are just using CBD now, and that’s it,” he told BusinessWest. “I saw 25 guys who were doctor-prescribed drug addicts, and now they’re on CBD, and their lives have changed dramatically. I saw what this could do. I saw what it did for one of my older brother’s sons, and for folks with stage-4 cancer. I’ve watched with my own two eyes what it’s done for a lot of people who had a lot of problems.”

He’s done much more than observe, however, launching a company called Heritage CBD almost three years ago with Sarah McLaughlin, a nutritionist and registered sports dietitian who had built a whole-foods company called Sun Valley Bars, sold it to Nature’s Bounty, and was looking for a new challenge in the natural-products world.

“We took the idea to start a hemp/CBD company in the carriage house on my property,” Van Epps said, and soon after moved to a 17,000-square-foot property on nearby Industrial Drive in Northampton, where the company now works with well over a dozen farms that grow hemp, which is processed into a mulch-like substance called biomass, then processed into the line of oils, lotions, tinctures, gummies, and other products Heritage sells today.

“We wanted to do everything, soup to nuts — or seed to sale,” he explained, but emphasized the company’s relationship with local farmers as a critical component to his vision.

Heritage CBD founders

From left, Heritage CBD founders Tim Van Epps and Sarah McLaughlin and President Jake Goodyear.

“Many have been hurt financially over the past 10 years, and for many, the next generation doesn’t want to go into the business, so farms out here are struggling,” he said. “We saw hemp as a value-added cash crop we could introduce to the farming community. This was all about jobs, first and foremost — creating jobs in Western Massachusetts.”

Michael Lupario’s vision was multi-faceted as well. With a degree in environmental science from UMass Amherst, he’s long been passionate about soil sciences and promoting cleaner, more sustainable ways to farm.

Meanwhile, his interest in plant-based medicine goes back to high school, when he learned to forage medicinal plants and experimented with making teas and oils. As president of Western MA Hemp, he now combines his desire to farm with the opportunity to bring plant-based medicine to a broader audience.

“My company’s focus has always been intertwining cannabis back to the larger pharmacopia that is herbal medicine — to not only show the efficacy of cannabis, but get back to this broader realm of plant-based healing,” Lupario explained. “There’s a lot of misinformation and confusion out there about hemp and CBD and cannabis, and we want to bring it to people and explain what we do and how it’s done.”

“There’s a lot of misinformation and confusion out there about hemp and CBD and cannabis, and we want to bring it to people and explain what we do and how it’s done.”

Like Van Epps, he’s seen plenty of people use CBD to relieve pain, anxiety, restlessness, and other conditions — some of the same issues for which medicinal marijuana is often used, but without the psychoactive ingredient THC (the stuff that gets users high), which is present in only the barest sense in CBD.

“I find a certain set of consumers are looking for that psychoactive side; that’s appealing for them. For others, it deters them from cannabis. Some can integrate it into their lifestyle with no problems, but others may be drug-tested on the job.”

Michael Lupario

Michael Lupario

Whether seeking out marijuana or CBD for chronic injuries or any number of other conditions, in many cases, “conventional medicine is not working, and they’re looking for something new — they’re willing to try anything,” Lupario said. “They just want to feel better.”

While providing products that many customers swear by — although the products themselves, because they’re not FDA-approved, are not allowed to make specific medical claims — companies like Heritage CBD and Western MA Hemp have set down roots (literally and figuratively) in a field that’s still rapidly changing, in ways both regulatory and otherwise.

 

Overcoming the Stigma

Jake Goodyear, who ran the Renewable Energy division at Sandri before moving into the role of Heritage CBD president, said it wasn’t initially a move he wanted to make.

“I was a skeptic,” he told BusinessWest. “I’d been brainwashed into the stigma around cannabis and marijuana. It took me a while just to get my head around the history of the plant — and then I got mad that my point of view was so twisted on this subject because of what I had been told my whole life. When I got over that, I realized there was a huge opportunity here, and there really was nothing negative about hemp and CBD, and there are a lot of positives.”

One of the first challenges was regulatory, as the federal government still listed hemp and CBD as a Schedule 1 drug, so Heritage was unable to access a bank account or merchant services for credit-card payments. That changed with the 2018 Farm Bill, though THC-rich cannabis remains federally illegal as a Schedule 1 drug. Still, the state has offered its own unique series of barriers.

“Massachusetts policy gave us a license to grow hemp and process it into specific products like tinctures and gummies and soft-gel capsules,” Goodyear said, “but there was no regulatory pathway to sell them to market.”

For that reason, product sales at both Heritage and Western MA Hemp are largely online. Both companies emphasize multiple layers of third-party testing to ensure the products are clean, free of pesticides and toxins, and contain the ratios of ingredients they claim.

“I had a cannabis background — I was a fan of cannabis, both medical and recreational; it helped me a lot,” said Lupario, who launched his business a couple years ago with mentor and arborist Jim Sweeney. “He took me under his wing and provided some finances to allow me to put to use what skills and knowledge I had.”

The company also wholesales hemp flower and biomass to various processors for industrial uses; in fact, that’s the more lucrative side of the business while Lupario continues to grow his line of wellness products.

“It takes time to build a brand. We knew we wouldn’t be able to make our operating costs with what we made from these products … so what we don’t use in our products goes into the wholesale line,” he explained. “Because we grow our own material, we can keep margins down, have competitive pricing, and still create a really high-grade product.”

Trays of CBD-infused gummies

Trays of CBD-infused gummies are ready for packaging at the Heritage plant.

On a similar note, on a tour of the Heritage plant, Van Epps paused in the room where gummies are being infused with CBD to point out a rack of the gummy substance in bulk sizes without any CBD, which Heritage sells to cannabis companies that infuse it with THC, which he is legally unable to handle.

“Right now, this is what pays the bills, our bulk formulation,” he said. “We could morph into a candy company.”

McLaughlin said she brings a strong science background to her work at Heritage, citing the six different tests — checking for everything from pesticides to potency — each product has to pass along the production journey. “We wanted everything evidence-based. We really came at this trying to make the highest-quality product possible.

“It seems like a bit of a stretch from being a dietitian, but if you think about what a dietitian does, we study the effects of what you consume and how it affects your body, and this is no different,” she went on. “I saw all the potential and all the different areas CBD could help. And since we started, more and more research has come out about the positive effects of CBD. It’s exciting work, with incredible potential to help people.”

Van Epps said a growing public awareness about the benefits of CBD helps boost sales, but competition is fierce, too. “There are so many brands. What brands do you trust? We’re seeing lot of inferior brands that tried to get rich quick fall by the wayside.”

The key for Heritage, he added, is to stand out with quality products that are tested in transparent ways.

“We had a blank slate at first,” McLaughin said. “Anything known about formulating came from the black market, and you almost had to scrap it all and start over and understand there was most likely a better way of doing it.”

 

Altered States

More industry standardization would be another ‘better way’ to do business, said all those we spoke with. For instance, while Massachusetts limits THC levels in CBD to 0.3%, Vermont allows 1%. “In a perfect world, you’d standardize the rules across the country,” Van Epps said.

Added Lupario, “you’ve got to be able to pivot and deal with all the upheaval of laws and everything that comes with the ever-changing dynamics of the agriculture industry. You’re going to see that for the next couple of years until it settles down a bit; that will come with more federal oversight. We’re getting there.”

Van Epps said it’s been a tough year for some in the hemp industry, especially for farms that planted too much, too soon. “They thought it was a get-rich-quick scheme, and unfortunately, a lot of farmers got hurt by that. Farmers who didn’t bite off more than they could chew will tell you it’s a good business, worth investing in, and they see long-term growth. It’s exciting.”

Goodyear said less than 25% of American adults have tried a CBD product, so there’s plenty of room for growth; in fact, he sees the potential for Heritage to expand from about 20 employee today to 150 in a couple of years.

The trend toward greater public awareness is certainly good for business, Lupario said, but it also boosts his mission to give cannabis and hemp a stronger connection to natural, plant-based wellness.

“It’s another plant within the herbal pharmacopeia,” he said — one whose story continues to blossom in Massachusetts and beyond.

 

Joseph Bednar can be reached at [email protected]