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Daily News

SPRINGFIELD — Pioneer Valley Planning Commission (PVPC) Chair Walter Gunn announced the completion of a new five-year contract with Executive Director Kimberly Robinson, who has led the PVPC — the state-designated regional planning agency for Hampden and Hampshire counties — since October 2019.

“As the commission’s governing body, we have been impressed with Kim’s remarkable ability to navigate through unprecedented challenges to our operations over her initial tenure,” said Gunn, who represents Longmeadow on the commission. “As we know, our staff now conducts business in a manner vastly different from years past. And yet, by all accounts, the job is getting done day in, day out. Of course, it should not go unsaid that this success is surely a testament to each and every PVPC staff member who has stepped up to ensure Kim’s first years here have advanced the important work with which the agency is tasked in pursuit of a better Valley.”

Robinson came to the PVPC after serving as executive director of the Truckee Meadows Regional Planning Agency in Greater Reno, Nev. for more than seven years. Additionally, she has held leadership positions for Washoe County, also of Greater Reno, as well as the city of Detroit.

“It is a tremendous privilege to lead such a capable team of public servants dedicated to making the 43 communities of Hampden and Hampshire counties more resilient, sustainable, equitable, and prosperous, and I am so pleased to have the opportunity to continue in this important regional role for the next five years,” Robinson said. “Together, we will continue to use smart planning and investments in the realms of transportation, environmental protection, clean energy, housing, community and economic development, and so much more to make life better for each and every resident and visitor of our Valley.”

Daily News

NORTH ADAMS — The North Adams Chamber of Commerce announced the first citywide LumiNAMA holiday lights initiative to run from Nov. 23 to Jan. 1. LumiNAMA is intended to brighten up the city, give residents and visitors a memorable experience, and encourage foot traffic during the holiday season.

All businesses, not just downtown businesses, in North Adams are encouraged to create a window display and illuminate their windows with holiday lights from 4 to 8 p.m. daily, coinciding with the city’s tree-lighting ceremony on the evening of Nov. 23.

“We believe businesses doing something as simple as hanging up some holiday lights will make shopping downtown for North Adams residents a little extra special this holiday season,” chamber President Glenn Maloney said.

The LumiNAMA downtown holiday lights route will run along Marshall, Holden, Main, and Eagle streets, and Route 2 between Big Y and behind 85 Main St. Many downtown businesses have already committed to participating in the initiative, including MASS MoCA, MCLA, and Gallery 51. The city of North Adams will also assist in installing lights along Route 2.

Additionally, the chamber is connecting commercial real-estate owners with local artists and community groups to activate unoccupied storefronts.

Businesses interested in participating in LumiNAMA are encouraged to register their display by Nov. 18 at nachamber.org/luminama. Those who register will be considered for the following awards: Brightest Lights, Best Window Display, and Best Art Installation. Voting begins on Nov. 23 and ends on Dec. 14. Winners will be announced on Dec. 16.

Daily News

SPRINGFIELD — Together with Urban League of Springfield Inc. President and CEO Henry Thomas III, U.S. Rep. Richard Neal, chair of the House Committee on Ways and Means, announced a $450,000 earmark for the Urban League’s Camp Atwater located on Lake Lashaway in North Brookfield.

The allocation was made possible through congressional directed spending from the departments of Housing and Urban Development. Neal included funding for this project in the FY 2022 spending bill that was signed into law earlier this year.

“Right here in the First Congressional District of Massachusetts, we are so lucky to have Camp Atwater, the oldest African-American camp in the country and the only camp listed on the National Register of Historic Places,” Neal said. “Under the leadership of Henry Thomas, the camp continues to grow and fulfill its mission of providing a safe space for our youth to grow academically and socially. I look forward to seeing the transformation of Camp Atwater with these funds.”

As Camp Atwater looks toward its second century of service to the community, the Urban League of Springfield will put these funds toward its capital and endowment campaign that seeks to modernize and revitalize the camp’s physical facilities and grounds. Long-term, the campaign will enable Camp Atwater to expand the number of youths served each year and be open year-round. Short-term, the project will provide significant upgrades to key camp buildings, including the camper cabins, bathhouse, infirmary building, and staff accommodations.

“Thank you to our Congressman Richie Neal for bringing home these funds to support the development of our youth in Springfield and beyond,” Thomas said. “This earmark will go a long way in ensuring that Camp Atwater can continue to provide programs for young men and women for generations to come. Since its founding in 1921, Camp Atwater has served nearly 60,000 youth. We look forward to continuing to serve many, many more.”

Daily News

PHILADELPHIA — Comcast announced that Xfinity Mobile, one of the fastest-growing mobile services in the country, has surpassed 5 million customer lines in five years. Xfinity Mobile is one of the top-rated providers for customer satisfaction and value, according to the American Customer Satisfaction Index, and, according to the company, is beating major mobile carriers on price and delivering the fastest overall mobile service in its footprint.

“We set out to build a different kind of mobile service designed for the way people use their phones today, with the internet at the center of the experience. Our goal is simple — keep our internet customers happy with a mobile service that offers incredible value, attract new customers who want a great connectivity experience inside and away from the home, and build a profitable business that has a long runway for growth,” said Dave Watson, CEO of Comcast Cable. “We couldn’t be prouder of the exceptional mobile service we built with Xfinity Mobile and the impact it has had today with 5 million customer lines and counting.”

Business Talk Podcast Special Coverage

We are excited to announce that BusinessWest has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times.

Go HERE to view all episodes

Episode 134: October 31, 2022

George Interviews serial entrepreneur Peter Rosskothen

Peter Rosskothen

Serial entrepreneur Peter Rosskothen has seen just about everything there is to see in business over the past four decades. But he admits that the past few years have been something altogether different. They have changed the way business is done, and these changes are likely permanent. These are just some of his observations in a hard-hitting discussion with BusinessWest editor George O’Brien on the next installment of BusinessTalk, a podcast presented by BusinessWest in partnership with Living Local and sponsored by PeoplesBank.

 

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Event Galleries Healthcare Heroes Special Coverage

View the Gallery from the Oct. 27 Event

Watch the Oct. 27 Event Here

Show starts at 1:1:38

Healthcare Heroes Class of 2022

Overall, everyone who was nominated this year is a hero, but in the minds of our judges — the editors and management at BusinessWest — eight of these stories stood out among the others. The Healthcare Heroes for 2022 are (click on the names to read their stories):

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Daily News

EAST LONGMEADOW — Excel Dryer Inc., manufacturer of the XLERATOR hand dryer, announced that Timothy Bates has joined its growing team as senior director of Operations. He has more than 35 years of industry experience and has spent nearly 25 years in a senior management role.

“Tim brings with him great leadership experience as he makes his transition to Excel Dryer,” said William Gagnon, vice president of Sales and Marketing at Excel Dryer. “We are thrilled to have him join the team and are looking forward to collaborating on ways to build future successes.”

Bates is a graduate of the University of Massachusetts with a degree in industrial engineering. Since starting his career as an industrial engineer, he has held various positions, each with increased responsibilities, including positions such as program manager, director of operations, and general manager/vice president at organizations like Kaman Aerospace Corp. and TigHITCO. At Excel Dryer, Bates will oversee manufacturing and warehouse operations, ensuring the facility is running in a safe, efficient, and profitable manner.

“I am ready to hit the ground running and am already impressed with how efficiently Excel Dryer operates,” Bates said. “I look forward to getting to know the systems in place and working to improve quality and production while ensuring the safety of our most important asset, our employees.”

Daily News

SOUTH HADLEY — U.S. Rep. Richard Neal, chair of the House Committee on Ways and Means, joined Mount Holyoke College interim President Beverly Daniel Tatum for the announcement of a $250,000 earmark for the college’s Professional and Graduate Education department.

The allocation was made possible through congressional directed spending from the departments of Labor, Health and Human Services, and Education. Neal included funding for this project in the FY 2022 spending bill that was signed into law earlier this year.

“As a former trustee at Mount Holyoke College, I have seen first-hand the innovative and collaborative work that happens on campus,” Neal said. “Not only will this program assist teachers and school support staff here in Western and Central Massachusetts, but it will also be available to those nationwide. Mount Holyoke is once again leading the way.”

The funding will support the Teaching for Our Moment program, which is aimed at addressing the growing crisis of teacher burnout in U.S. public schools. The program kicks off on Saturday, Oct. 29 with a free, day-long conference followed by a six-month professional learning and mentorship program. The programming aims to support teacher wellness and student social-emotional learning while addressing challenges in education that are leading too many teachers to leave the profession.

“The unending pressure on teachers needs to be addressed if we want to retain passionate, talented professionals in the field of education,” Tatum said. “The Teaching for Our Moment program is designed to ensure the highest levels of success for students and higher levels of job satisfaction for teachers. We appreciate Congressman Neal’s support of education in Massachusetts.”

Daily News

NORTH ADAMS — MCLA’s Division of Graduate & Continuing Education (DGCE) will host information sessions for those interested in completing a bachelor’s degree or pursuing an MBA. The 30-minute information sessions will be available in person and online in North Adams and Pittsfield.

The community is invited to the Tuesday, Nov. 1 information session at 5 p.m., online only; Tuesday, Nov. 8 at noon at 66 Allen St.in Pittsfield; or Tuesday, Nov. 29 at 5 p.m. at MCLA’s Eldridge Hall, Room 206, in North Adams, with optional remote registration available for the latter two sessions.

MCLA’s degree-completion programs are designed for adult learners seeking accelerated, non-traditional pathways to completing bachelor’s degrees. Each program uses a cohort-style learning format, in which students begin their courses of study in groups with their peers and proceed through the program together.

Each information session will provide participants with an overview of DGCE programs, including the MBA, master of education, degree-completion programs in business administration and interdisciplinary studies, and certificate programs in accounting and cybersecurity.

Completion of a bachelor’s degree includes business administration or a bachelor of arts in interdisciplinary studies. Students in the interdisciplinary program may focus on children, families, society, leadership and business, health and human services, or an individualized plan of study, created with assistance from an advisor.

Program leaders will meet with session participants to provide an overview of DGCE’s curriculum and programs, including program locations, schedules, tuition costs, financial aid, and how to apply, transfer credit, academic support, student services, and career opportunities.

The program offers classes in the evening at MCLA Pittsfield and online one night per week to accommodate students meeting the demands of work, family, and their studies. Community members interested in pursuing a graduate degree or finishing their bachelor’s degree with evening classes at MCLA’s location in Pittsfield are encouraged to attend an information session. Representatives from each program will answer questions related to academics, the application process, education timelines, and more.

Click here for a complete schedule of information sessions and registration links. Learn more about MCLA’s DGCE programming and how to apply at www.mcla.edu.

Daily News

SPRINGFIELD — More than 250 attendees gathered at the Log Cabin in Holyoke Thursday night as BusinessWest and the Healthcare News honored their sixth annual Healthcare Heroes. If you missed out on the festivities — or just want to experience the class of 2022’s inspiring stories again — a livestream of the event is available at businesswest.com/healthcareheroes.

Honorees were also profiled in the Sept. 19 issue of BusinessWest and the September/October issue of the Healthcare News, and the stories are also available at www.businesswest.com and www.healthcarenews.com.

This year’s honorees and the categories they represent are: Helen Caulton-Harris, director of Health and Human Services, city of Springfield (Lifetime Achievement); Mark Paglia, chief operating officer, MiraVista Behavioral Health Center (Administrator); Dr. Philip Glynn, director of Medical Oncology, Mercy Medical Center (Provider); Dr. Paul Pirraglia, division chief, General Medicine and Community Health, Baystate Health (Collaboration); ServiceNet’s Enrichment Center & Strive Clinic and its partners at Springfield College and UMass Amherst (Collaboration); the Addiction Consult Service at Holyoke Medical Center (Community Health); Dr. Sundeep Shukla, chief, Department of Emergency Medicine, Baystate Noble Hospital (Emerging Leader); and the Elaine Marieb Center for Nursing and Engineering Innovation (Innovation).

This year’s Healthcare Heroes program and event were presented by Baystate Health/Health New England and Elms College, and sponsored by American International College, MiraVista Behavioral Health Center, and Trinity Health Of New England/Mercy Medical Center.

Accounting and Tax Planning

Learning Exercise

By Charles Jacques

 

With the rising costs of higher education, it is even more important to effectively plan for how best to finance your future goals, regardless of what level you are at or pursuing.

Qualified tuition programs (QTPs), or 529 plans, are one possible route that not only supports you in saving for education expenses, but also allows for tax incentives as established by the Internal Revenue Service (IRS).

 

What Is a 529 Plan?

Qualified tuition programs are established and maintained by either a state or educational institution (such as college or university) and are commonly referred to as 529 plans simply because their tax rules are governed by section 529 in the IRS code.

In short, these plans allow a taxpayer to either prepay or contribute to a savings or investment account that can appreciate in value over time, similar to a traditional IRA. When money from the account is later withdrawn by the designated beneficiary, the income will be excluded from federal income, provided, however, that these funds are being used for qualified educational expenses.

Common examples of qualified educational expenses include tuition, fees, books, and even room and board at eligible educational institutions (if at least a half-time student).

Charles Jacques

Charles Jacques

“These plans allow a taxpayer to either prepay or contribute to a savings or investment account that can appreciate in value over time, similar to a traditional IRA.”

How Do I Start a 529 Plan?

These plans can be created online or with the assistance of an investment advisor. Each state offers plans, and if you already have a relationship with a brokerage firm (Edward Jones, Vanguard, Fidelity, etc.), you can also partner with your advisor to set one up. Do keep in mind that, while the distributions are excluded from federal income, tax consequences vary by state. Make sure to research the tax rules for your state before setting up the plan.

 

Are the Taxpayer Contributions Tax-deductible?

Contributions to a 529 plan are not deductible for federal tax; however, some states do allow deductions. Be sure to check your state’s rules when setting up the plan.

 

What If the Beneficiary Doesn’t Use the Money for Qualified Educational Expenses?

The intent of these plans was to provide tax incentives to fund higher education. Distributions used for non-qualified expenses are generally treated as income, and the earnings in the account will also be subject to an additional 10% penalty (with some exceptions). It’s important to verify that the intended expense qualifies before deciding to take the distribution.

 

Who Reports the Income?

When a distribution is made, form 1099-Q will be issued, with information regarding the gross distribution, earnings within the account, and the type of account it is (such as a state or private plan). The individual receiving the distribution will usually be the one reporting the income, with their name on the form.

 

Can I Make a Gift Donation to a 529 Plan?

Yes. Keep in mind, however, that the gift amount is not exempt from the annual $15,000 gift-tax exclusion limit as established by the IRS. The IRS does, however, provide an option for taxpayers who gift up to $75,000 in a single year to split that gift in five equal parts over the next five years (as if it was actually split over those five consecutive years).

For example, if a taxpayer gifted $75,000 during the year, the gifting taxpayer can elect to report $15,000 ($75,000 / 5) in year one, and $15,000 again in the next four subsequent years, thereby not exceeding the annual limit. This election can be made for each unique beneficiary plan.

 

Can I Roll Over the Account Amount to Another Plan?

Yes. Perhaps the beneficiary doesn’t plan to go to college or accrue these qualified higher-education expenses in the foreseeable future. Plan benefits may be transferred from one beneficiary to another in the same family (although the IRS has a vast definition of what constitutes family) with no adverse tax consequences, with the one caveat being that you cannot roll over more than one QTP to a single beneficiary within a 12-month period.

Qualified tuition programs are an option to help fund educational goals and may be a helpful financial strategy when navigating those various costs associated.

 

Charles Jacques, staff accountant at Melanson, specializes in commercial tax returns and planning.

Accounting and Tax Planning

Million-dollar Question

Anew poll of Massachusetts voters conducted by Suffolk University, the Boston Globe, NBC10 Boston, and Telemundo found that 58% of respondents support ballot Question 1, compared to 37% in opposition. Question 1, on the Massachusetts ballot on Nov. 8, would create a 4% tax on the portion of a person’s annual income above $1 million and require that the funds be spent only on transportation and public education.

“Tens of thousands of educators, workers, small-business owners, parents, faith leaders, municipal officials, drivers and transit riders, and more than 500 organizations across the state are all working together to pass Question 1 in November,” said Lillian Lanier, field director for Fair Share for Massachusetts, the leading advocacy group working to pass the ballot initiative. “We’re supporting Question 1 because we know it will help improve our schools and transportation infrastructure, and only the very rich will pay more. A few billionaires are trying to mislead voters about what Question 1 does, but our grassroots supporters are having thousands of conversations every day to combat their misinformation.”

That survey result may be concerning to the Coalition to Stop the Tax Hike Amendment, the leading collection of organizations opposed to the initiative, claiming to represent more than 25,000 small businesses, in addition to thousands of homeowners, retirees, farmers, and large employers.

“If passed, Question 1 would be one of the highest tax hikes in Massachusetts history, immediately and permanently implementing an 80% tax increase and threatening small businesses across the state,” the coalition argues. “Question 1 captures tens of thousands of small-business owners who do not make more than $1 million per year and are working hard to rebuild after the negative impacts of the pandemic. At a time when we should be helping our small businesses recover, small-business owners will instead be left reeling from a new, unprecedented financial hit.”

As written, the proposed amendment to Article 44 of the Massachusetts Constitution states that, “to provide the resources for quality public education and affordable public colleges and universities, and for the repair and maintenance of roads, bridges, and public transportation, all revenues received in accordance with this paragraph shall be expended, subject to appropriation, only for these purposes.

“In addition to the taxes on income otherwise authorized under this article, there shall be an additional tax of 4% on that portion of annual taxable income in excess of $1 million reported on any return related to those taxes.

“To ensure that this additional tax continues to apply only to the Commonwealth’s highest-income taxpayers, this $1 million income level shall be adjusted annually to reflect any increases in the cost of living by the same method used for federal income tax brackets. This paragraph shall apply to all tax years beginning on or after January 1, 2023.”

The Coalition to Stop the Tax Hike Amendment argues that Question 1 impacts the tens of thousands of small businesses across the state that file taxes as pass-through entities, noting that these small businesses file their business’ revenue as personal income, even though much of it is reinvested back into their business. The coalition notes that many of these small businesses are operating on razor-thin margins and take home very little profit, yet the proposed amendment treats their business revenue as if they are a high-earning individual, threatening their business’ viability.

“Our organization represents 4,000 small businesses across the state, with a vast majority of these businesses set up as pass-through entities,” said Jon Hurst, president of the Retailers Assoc. of Massachusetts. “Many of these organizations could see their taxes nearly double under Question 1. This constitutional amendment will devastate our local economy and threaten small businesses statewide.”

The coalition also argues that Question 1 robs the nest eggs of small-business owners who are relying on the sale of their business to fund their retirement. Unlike federal taxes on personal income, this measure treats one-time gains — such as those from selling a business, home, or farm — as regular income, pushing many retirees into the new, higher tax bracket, and nearly doubling their taxes.

Among the organizations that have united against the amendment are the Massachusetts High Tech Council, Associated Industries of Massachusetts, the Western Massachusetts Economic Development Council, the National Federation of Independent Business, the Massachusetts Fiscal Alliance, the Massachusetts Farm Bureau, the Massachusetts Retail Lumber Dealers Assoc., the Springfield Regional Chamber and many other chambers of commerce, the Alliance of Automotive Service Providers of Massachusetts, the Massachusetts Seafood Collaborative, and the Massachusetts Business Roundtable.

But Question 1 does have supporters, as the Yes on Question 1 campaign has been endorsed by 87 labor unions; 72 community organizing groups; 18 faith-based groups; more than 75 businesses; 64 city councils, select boards, and school committees; 89 local Democratic town and ward committees; and 115 other social-service and not-for-profit organizations focused on housing, education, transportation, public health, and the environment.

Supporters call the amendment an opportunity for Massachusetts to improve schools and colleges, fix roads and bridges, create jobs, and boost the economy, all without 99% of taxpayers paying a single cent more.

As a tax on personal income over $1 million, Fair Share for Massachusetts argues, business taxes would not be affected, and Question 1 doesn’t apply to any business revenues. It notes that fewer than 3% of businesses owners in Massachusetts have taxable personal income over $1 million that would be subject to Question 1, and many of them are primarily investors or shareholders, not people running a business day-to-day.

“If a business is generating more than a million dollars in personal profit for the owner, even after they deduct all their business expenses, let’s be real: it’s not a small business, and that super-rich business owner can afford to pay their fair share in taxes,” said Gerly Adrien, business director of Fair Share for Massachusetts and owner of Tipping Cow Ice Cream in Somerville and Boston.

Daily News

SPRINGFIELD — Doherty, Wallace, Pillsbury & Murphy, P.C. announced the hiring of Lisa Halbert as an attorney in the law firm’s Northampton office. Halbert joined Doherty, Wallace in July and brings more than 30 years of experience in representing clients throughout Western Mass.

Halbert has an extensive background in elder law and estate planning, estate and trust administration (including estate-tax return preparation), special-needs trusts, asset-protection planning, residential real estate, and preparation of personal and fiduciary income-tax returns. She is available to assist clients in Hampshire, Hampden, and Franklin counties.

Since 2016, Halbert has served on the board of directors for Lathrop Community located in Easthampton and Northampton, and currently serves as its secretary. She is a member of the National and Massachusetts Associations of Elder Law Attorneys, the Massachusetts Bar Assoc., the Hampshire County Bar Assoc., and the Pioneer Valley Estate Planning Council.

“We are happy to have someone of Lisa’s expertise and experience join the firm, and we look forward to her providing exceptional service to all our clients,” said Garth Janes, managing shareholder of Doherty, Wallace.

Daily News

LONGMEADOW — Bay Path University’s biennial 2022 Innovative Thinking & Entrepreneurship Lecture will take place on Thursday, Nov. 3 at the Blake Student Commons on the university’s Longmeadow campus. The doors will open for registration, networking, and refreshments from 3:45 p.m. to 4:30 p.m., followed by the lecture and Q&A, then a reception at 5:30 p.m. This is an in-person event, open to the public and handicap-accessible. Registration is required prior to the event by clicking here.

The title for this year’s lecture is “The Science of Dream Teams: How Talent Optimization Drives Engagement, Productivity, and Happiness.”

Today, the pressure to build a collaborative, productive, and happy workplace is greater than ever. For more than 60 years, companies and organizations have been using the Predictive Index (PI) to make data-driven people decisions. Using case studies, Mike Zani will provide insight on how the PI talent-optimization platform can help you build great teams (and keep them), align them to your strategy, and achieve your goals.

Once registered, participants will be sent a link for their own assessment. Zani will share the group results at the lecture.

Zani is the Wall Street Journal bestselling author of The Science of Dream Teams and CEO of the Predictive Index. A graduate of Harvard Business School, he later partnered with a fellow graduate-school classmate to form a search fund called Phoenix Strategy Investments. While there, he was introduced to the Predictive Index, an award-winning talent-optimization platform that aligns business strategy with people strategy for optimal business results. In 2014, he led an investment to purchase the Predictive Index and is now the CEO of the company. More than 10,000 clients and more than 480 partners use PI — including Nissan, Citizens Bank, Subway, Blue Cross Blue Shield, and Omni Hotels — across more than 90 countries to focus on one of their most important assets: people.

Daily News

HOLYOKE — Nayroby Rosa, director of Community Engagement and Resident Services for OneHolyoke CDC, has been appointed to the Holyoke Community College (HCC) board of trustees by Gov. Charlie Baker. Her term will expire on July 10, 2027.

An HCC alumna, Rosa graduated in 2010 with an associate degree in human services before transferring to UMass Amherst, where she earned a bachelor’s degree in child and youth services through the University Without Walls program.

Rosa, a certified nursing assistant and home health aide, got her start in human services as a personal-care attendant for Community Enterprises, assisting patients with their daily living and transportation needs. Since then, she has worked as site director and case manager for the YMCA in Springfield, home health aide for Home Health Solutions, program specialist for HAP Inc., and resident services coordinator for Beacon Residential Management. She has been employed in her current position at One Holyoke since 2018.

Daily News

CHICOPEE — Valley Opportunity Council (VOC) will host a free Trunk or Treat event for families on Thursday, Oct. 27 from 4 to 6 p.m. in the parking lot of VOC’s Chicopee location, 35 Mt. Carmel Avenue. The event is open to the community and will feature decorated trunks with treats, games, and prizes.

Families are encouraged (though not required) to wear costumes as they walk from trunk to trunk, many of them themed, to collect treats. Families who attend can also receive information about VOC programs and services.

Daily News

SPRINGFIELDBusinessWest and the Healthcare News, the business and healthcare journals covering Western Mass., will honor their sixth annual Healthcare Heroes tonight, Oct. 27 at the Log Cabin in Holyoke.

The Healthcare Heroes program was created to shed a bright light on the outstanding work being done across the broad spectrum of health and wellness services and the institutions and individuals providing that care locally.

The stories behind this year’s eight heroes reveal large quantities of energy, imagination, innovation, compassion, entrepreneurship, forward thinking, and dedication to the community. Honorees were profiled in the Sept. 19 issue of BusinessWest and the September/October issue of the Healthcare News, and the stories are also available at www.businesswest.com and www.healthcarenews.com.

This year’s honorees and the categories they represent are: Helen Caulton-Harris, director of Health and Human Services, city of Springfield (Lifetime Achievement); Mark Paglia, chief operating officer, MiraVista Behavioral Health Center (Administrator); Dr. Philip Glynn, director of Medical Oncology, Mercy Medical Center (Provider); Dr. Paul Pirraglia, division chief, General Medicine and Community Health, Baystate Health (Collaboration); ServiceNet’s Enrichment Center & Strive Clinic and its partners at Springfield College and UMass Amherst (Collaboration); the Addiction Consult Service at Holyoke Medical Center (Community Health); Dr. Sundeep Shukla, chief, Department of Emergency Medicine, Baystate Noble Hospital (Emerging Leader); and the Elaine Marieb Center for Nursing and Engineering Innovation (Innovation).

The Healthcare Heroes Gala will begin with a VIP reception at 5:30 p.m. with networking and opportunities to meet this year’s honorees. The evening will include live entertainment, butlered hors d’oeuvres, a lavish plated dinner, remarks from the honorees, and more networking opportunities. For those who cannot join us in person, we welcome you to watch the event via livestream at businesswest.com/healthcareheroes.

Healthcare Heroes is presented by Baystate Health/Health New England and Elms College, and sponsored by American International College, MiraVista Behavioral Health Center, and Trinity Health Of New England/Mercy Medical Center.

Cover Story Event Galleries Women of Impact 2022

Watch the Video from the Dec. 9 Event

This Year’s Class to Be Celebrated on Dec. 8

BusinessWest has long recognized the contributions of women within the business community and created the Women of Impact awards four years ago to further honor women who have the authority and power to move the needle in their business, are respected for accomplishments within their industries, give back to the community, and are sought out as respected advisors and mentors within their field of influence.

See the 2022 Women of Impact Digital section HERE

The eight stories below demonstrate that idea many times over. They detail not only what these women do for a living, but what they’ve done with their lives — specifically, how they’ve become innovators in their fields, leaders within the community, and, most importantly, inspirations to all those around them. The class of 2022 features:

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Special Coverage Super 60

A Tradition Returns

The Super 60, the Springfield Regional Chamber’s annual celebration of thriving companies in Western Mass., was riding high in 2019, when the program marked its 30th year.
Since then … well, you know the story. A pandemic and a wave of economic impacts not only curtailed live events in 2020 and 2021, but created anything but a festive environment for local businesses.
But the program is back this year, and chamber members are ready to celebrate success — and each other.
“It’s super exciting that we’re returning to in-person events in general, and we’re very excited to get back to Super 60,” said Diana Szynal, executive director of the Springfield Regional Chamber. “That’s an award that recognizes the success of local businesses, and it’s going to feel really good to be in person, celebrating business success.”
The Super 60 program celebrates the success of the fastest-growing privately owned businesses in the region. Businesses that rank in the top 30 of the Total Revenue and Revenue Growth categories for 2022 represent all sectors of the economy, including nonprofits, construction, insurance, finance, technology, manufacturing, healthcare, hospitality, and more. Some have been named to the Super 60 once or many times before, and some are brand-new to the list.
 They are profiled below, with the top five in each category ranked and the rest listed alphabetically.

The Super 60 Luncheon

The annual Super 60 luncheon will be held on Thursday, Nov. 10 from 11:30 a.m. to 1:30 p.m. at the MassMutual Center in Springfield. The keynote speaker will be Myke Connolly, the serial entrepreneur behind the successful marketing venture known as Stand Out Truck.

Szybnal said she first connected with Connolly when she was leading the Franklin County Chamber of Commerce and noticed the breadth of his activities in Western Mass.

“I was fascinated by his story, his energy, and his presence on social media and locally, and I thought he would be perfect to talk to all of us about his success,” she told BusinessWest. “And what better time than when we’re celebrating local success stories?”

The cost to attend the Super 60 luncheon is $60 for members and $75 for general admission, and reserved tables of eight or 10 are available. Visit myonlinechamber.chambermaster.com/eventregistration/register/6186 to sign up for what promises to be an inspiring afternoon.

TOTAL REVENUE

1. Fontaine Brothers Inc.
2. Whalley Computer Associates Inc.
3. Marcotte Ford Sales Inc.
4. Tighe & Bond
5. Springfield Automotive Partners LLC
American Environmental Inc.
Andrew Associates
Appleton Corp.
Axia Group Insurance Services Inc.
Baltazar Contractors
Bart Truck Equipment LLC
Baystate Blasting Inc.
Baystate Crushing and Recycling Inc.
Chicopee Industrial Contractors Inc.
City Enterprise Inc.
The Dowd Agencies LLC
E.F. Corcoran Plumbing & Heating Co. Inc.
Freedom Credit Union
Hogan Technology Inc.
Keiter Corp.
Knight Machine Tool Co. Inc.
L & C Prescriptions Inc.
M. Jags Inc.
Market Mentors LLC
Maybury Associates Inc.
Paragus Strategic IT
Pioneer Valley Financial Group LLC
Sanderson MacLeod Inc.
Springfield Hockey LLC
V & F Auto

REVENUE GROWTH

1. Vanished Valley Inc.
2. Monty’s Motorsport LLC
3. Campora Construction Co Inc.
4. City Enterprise Inc.
5. Fontaine Brothers Inc.
Axia Group Insurance Services Inc.
Bart Truck Equipment LLC
Baystate Blasting Inc.
Baystate Crushing and Recycling Inc.
Chicopee Industrial Contractors Inc.
The Dowd Agencies LLC
Embracing The Creative Child LLC
FIT Staffing
Keiter Corp.
Knight Machine Tool Co. Inc.
L & C Prescriptions Inc.
L & L Property Service LLC
Ludlow Eye Care P.C.
M. Jags Inc.
The Markens Group
Market Mentors LLC
Maybury Associates Inc.
Northeast Security Solutions Inc.
Pioneer Valley Financial Group LLC
Sanderson MacLeod Inc.
Seaboard Drilling Inc.
Springfield Automotive Partners LLC
Springfield Hockey LLC
Tavares and Branco Enterprises Inc.
V & F Auto

Total REVENUE

1. Fontaine Brothers Inc.
510 Cottage St., Springfield, MA 01104
(413) 781-2020
www.fontainebros.com
David Fontaine Sr., President
Fontaine Brothers offers services such as general contracting, with a focus on K-12 schools, higher education, commercial properties, historical renovations, municipal work, and green buildings, as well as construction management. The firm has been family-owned and operated for 89 years.

2. Whalley Computer Associates Inc.
One Whalley Way, Southwick, MA 01077
(413) 596-4200
www.wca.com
Michael Sheil, President
Whalley Computer Associates offers data-center services, cloud backup, managed services, training, desktop services, network services, and staff-augmentation services. The company focuses its work in the corporate, finance, healthcare, K-12, higher education, retail, and SMB industries.

3. Marcotte Ford Sales Inc.
1025 Main St., Holyoke, MA 01040
(413) 650-9041
www.marcotteford.com
Mike Marcotte, President
Marcotte Ford Sales is a car dealership selling and financing new and used cars, trucks, and SUVs. The dealership also offers a wide range of parts and services, such as tires, brakes, oil changes, repairs, and alignment checks.

4. Tighe & Bond
53 Southampton Road, Westfield, MA 01085
(413) 562-1600
www.tighebond.com
Robert Belitz, President and CEO
Tighe & Bond offers engineering, design, planning, and environmental-consulting services, with focuses in building, transportation, water and wastewater engineering, coastal and waterfront solutions, environmental consulting, GIS and asset management, landscape architecture and urban design, civil engineering, and site planning.

5. Springfield Automotive Partners LLC
295 Burnett Road, Chicopee, MA 01020
(413) 624-4100
www.mbspringfield.com
Peter and Michelle Wirth, owners
Springfield Automotive Partners is the parent company of Mercedes-Benz of Springfield. With a showroom in Chicopee, the dealership sells new and used cars, as well as financing and buying back cars. The location offers service, parts, and tires for all maintenance needs, and provides roadside assistance and vehicle inspections.

American Environmental Inc.
18 Canal St., Holyoke, MA 01040
(413) 322-7190
www.amerenviro.com
Charles Hughes, President
American Environmental is a family-owned business providing services like asbestos abatement, structural demolition, boiler removal, commercial lead abatement, concrete cutting, floor preparation, interior demolition, water-jet blasting, roll-off service, and shot blasting. It has worked with property managers, schools, universities, hospitals, churches, stores, industrial sites, and public facilities.

Andrew Associates
6 Pearson Way, Enfield, CT 06082
(860) 253-0000
www.andrewdm.com
Tina Bazarian, Owner and CFO;
Graeme Bazarian, President
Andrew Associates is a printing and mailing service that makes signage and graphics for businesses, nonprofits, and government, with services including bindery, kitting, insertion, and postal presort. It also specializes in data security and analysis to better target viewers.

Appleton Corp.
800 Kelly Way, Holyoke, MA 01040
(413) 536-8048
www.appletoncorporation.com
Matt Flink, President
Appleton Corp., a division of the O’Connell Companies, provides property, facilities, and asset-management services, along with accounting and financial services, to managers and owners of commercial and residential properties across New England.

Axia Group Insurance Services Inc.
84 Myron St., Suite A, West Springfield, MA 01089
(413) 788-9000
www.axiagroup.net
Michael long, CEO
Axia Group Insurance Services is an independent insurance agency that provides personal lines of insurance, business insurance, and employee benefits, as well as group insurance plans. It represents numerous insurance companies, such as Liberty Mutual, MAPFRE, MassMutual, and Progressive.

Baltazar Contractors
83 Carmelinas Circle, Ludlow, MA 01056
(413) 583-6160
www.baltazarcontractors.com
Paulo Baltazar, President
Baltazar Contractors is a heavy civil construction company with services in utility construction, roadway construction, site work and development, culvert/bridge construction, earth support and shoring, and trenchless technology. It was started 29 years ago and has remained family-owned.

Bart Truck Equipment LLC
358 River St., West Springfield, MA 01089
(413) 737-2766
www.barttruckllc.com
James DiClementi, President
Bart Truck Equipment is a heavy-duty parts and trucking service company, offering different bodies (dump, platform, utility/service), snow plows and other winter removal equipment, truck-mounted generators, hook lifts and roll-offs, and more. It also custom-builds and fabricates parts for clients. It serves contractors, landscapers, fleets, municipalities, utility companies, and homeowners.

Baystate Blasting Inc.
36 Carmelinas Circle, Ludlow, MA 01056
(413) 583-4440
www.baystateblasting.com
Dinis Baltazar, President and CEO
Baystate Blasting offers services in ledge and rock removal, rock blasting, and rock crushing. It performs large and small construction-site preparation, road and highway work, line drilling and trench work, quarry shots, and residential work such as foundations and inground pools. It is federally licensed as both a dealer and user of explosive materials.

Baystate Crushing and Recycling Inc.
83 Carmelinas Circle, Ludlow, MA 01056
(413) 583-7856
Dinis Baltazar, President and CEO
Baystate Crushing and Recycling is a family-owned drilling and blasting firm that provides a full range of rock-blasting and rock-crushing services, including site work, heavy highway construction, residential work, quarry, and portable crushing and recycling. A federally licensed dealer of explosives, it offers rental of individual magazines and is a sister company to Baystate Blasting Inc.

Chicopee Industrial Contractors Inc.
107 North Chicopee St, Chicopee, MA 01020
(413) 538-7279
www.chicopeeindustrial.com
Carol Campbell, President and CEO
Chicopee Industrial Contractors is a woman-owned industrial contracting firm that specializes in rigging, heavy lifting, machinery moving, machine installation, millwrighting, machine repair, heavy hauling, plant relocations, concrete pads, foundations, and structural steel installations. It is celebrating its 30th year in business.

City Enterprise Inc.
52-60 Berkshire Ave., Springfield, MA 01109
(413) 726-9549
www.cityenterpriseinc.com
Wonderlyn Murphy, President and CEO
City Enterprise is a minority- and woman-owned design, build, and renovation construction firm specializing in government, municipal, and commercial projects. It has performed work on the Springfield Armory, various UMass locations, the Northampton VA Medical Center, and the Donohue Federal Courthouse. This is its eighth consecutive year on the Super 60 list.

The Dowd Agencies LLC
14 Bobala Road, Holyoke, MA 01040
(413) 538-7444
www.dowd.com
John Dowd Jr., President and CEO
The Dowd Agencies is an insurance agency that provides personal (automotive, renters, home, and condominium) and business (liability, commercial auto, liability, and more) insurance, as well as employee benefits. It also offers group packages for personal and business plans. The Dowd Agencies has been family-owned since 1865, welcoming its fifth generation in 2019.

E.F. Corcoran Plumbing & Heating Co. Inc.
5 Rose Place, Springfield, MA 01104
(413) 732-1462
www.efcorcoran.com
Brian Toomey, President
E.F. Corcoran Plumbing & Heating is a full-service plumbing and HVAC contractor, offering 24-hour plumbing services, HVAC installation, gas piping, boilers, heat recovery, and more. It serves the commercial, industrial, medical, and institutional industries and has performed work for Baystate Noble Hospital, Springfield College, UMass, Mercy Medical Center, and Stop & Shop.

Freedom Credit Union
1976 Main St., Springfield, MA 01103
(413) 739-6961
www.freedom.coop
Glenn Welch, President and CEO
Freedom Credit Union is a credit union that offers banking and loan services to businesses, the cannabis industry, and individuals. It also offers insurance plans for individuals and an investment-services division. The institution is celebrating its centennial in 2022.

Hogan Technology Inc.
81 East St., Easthampton, MA 01027
(413) 585-9950
www.teamhogan.com
Sean Hogan, President
Since 1986, Hogan Technology has offered a range of technology services to businesses, which now include audio-visual installation, cable installation, digital signage, and network infrastructure installation. Now run by Sean and his brother Andy, Hogan offers business clients value-added benefits including a trained team of certified installation and support professionals.

Keiter Corp.
35 Main St., Florence, MA 01062
(413) 586-8600
www.keiter.com
Scott Keiter, President
Keiter Corp. is a construction-services company working with clients on residential, commercial, industrial, and institutional projects of all sizes. The firm is divided into four divisions: Keiter Builders, Keiter Homes, Hatfield Construction, and Keiter Properties. The company has performed work for Amherst College, Bacon Wilson in Northampton, Smith College, Mount Holyoke College, and Look Park.

Knight Machine Tool Co. Inc.
1 Industrial Dr., South Hadley, MA 01075
(413) 532-2507
www.knightmachine.net
Gary O’Brien, President
Knight Machine Tool Co. Inc. specializes in machine and inspection equipment, such as head lathes, grinders, drill presses, calipers, and gages. It also offers turning, milling, round and flat lapping, EDM wire cutting, wet surface grinding, assembly, plating, and more. The company is ITAR-registered and ISO-certified.

L & C Prescriptions Inc.
155 Brookdale Dr., Springfield, MA 01104
(413) 781-2996
www.medibubble.com
Dr. Kara James, President
L & C Prescriptions, the parent company for Louis & Clark Pharmacy, provides medication solutions to individuals, healthcare providers, and assisted-living, independent-living, and memory-care communities, and offers online prescription refills, MediBubble pre-packaged pills, blister packs to manage daily medications, vial synchronization, consultations with registered pharmacists, and a delivery service.

M. Jags Inc.
197 Main St., Agawam, MA 01001
(413) 781-4352
www.taplinyardpumpandpower.com
Martin Jagodowski, President
M. Jags, also known as Taplin Yard, Pump and Power Equipment, is a supplier of water pumps, water conditioners, pump-repair services, and yard and garden power equipment. It offers new and used parts and services for repairs, as well as financing options and a parts finder on its website.

Market Mentors LLC
155 Brookdale Dr.,
Springfield, MA 01104
(413) 787-1133
www.marketmentors.com
Michelle Abdow, President
Market Mentors helps other businesses with marketing, advertising, public relations, graphic design, and website design. It serves the automotive, educational, energy, banking and finance, healthcare, insurance, industrial and manufacturing, legal, nonprofit, retail, political, services, sports, and entertainment sectors, and has worked with multiple companies on the Super 60 list, like the Dowd Agencies and Freedom Credit Union.

Maybury Associates Inc.
90 Denslow Road,
East Longmeadow, MA 01028
(888) 629-2879
www.maybury.com
John Maybury, President and CEO
Maybury Associates is a material-handling equipment company that provides parts and services, warehouse design, rentals, and products for sale to businesses big and small. It offers forklifts, cleaning equipment (sweepers, scrubbers, industrial and commercial vacuums, etc.), racking, conveyors, dock equipment, modular office construction materials, and more, and has been awarded with the MHEDA Most Valuable Partner award 12 years running.

Paragus Strategic IT
112 Russell St., Hadley, MA 01035
(413) 587-2666
www.paragusit.com
Delcie Bean IV, CEO
Paragus Strategic IT is an technology provider for small to medium-sized businesses in Western and Central Mass., offering both outsourced and co-managed IT experiences, allowing the client to choose what their preferred IT management looks like. Paragus serves the legal, manufacturing, medical and dental, cannabis, veterinary, insurance, and nonprofit sectors, among others.

Pioneer Valley Financial Group LLC
535 East St., Ludlow, MA 01056
(413) 589-1500
www.pvfinancial.com
Charles Meyers, Edward Sokolowski, and Joseph Leonczyk, Founding Partners
Pioneer Valley Financial Group is a financial-planning service, offering services in retirement planning, business planning, asset growth, college funding, estate planning, tax planning, and risk management. It serves retirees, professionals, service members, young adults, and small and medium-sized businesses.

Sanderson MacLeod Inc.
1199 South Main St., Palmer, MA 01069
(866) 522-3481
www.sandersonmacleod.com
Mark Borsari, President and CEO
Sanderson MacLeod innovates, manufactures, and sources wire brushes, stylets, and assemblies. It serves the medical, cosmetic, firearms, and OEM industries. The company invented the twisted-wire mascara brush, the ZTip, and multiple other patented designs.

Springfield Hockey LLC
1 Monarch Place, Springfield, MA 02110
(413) 746-4100
www.springfieldthunderbirds.com
Nathan Costa, President
Springfield Hockey LLC, better known as the Springfield Thunderbirds, is the local affiliate of the St. Louis Blues and and the American Hockey League’s 2021-22 Eastern Conference Champion. The team gives back to the community in multiple ways, like the Thunderbirds Foundation, Stick to Reading school programs, Hometown Salute, Frontline Fridays, and more.

V & F Auto
443 Springfield St., Agawam, MA 01001
(413) 789-2181
www.vfauto.com
Frank Palange, President
V & F Auto is an automotive repair company that offers vehicle sales and financing as well as auto services, including brake repairs, alternator repairs, oil changes, engine repairs and maintenance, radiator and cooling system maintenance, and more. It has been family-owned since 1988.

REVENUE GROWTH

1. Vanished Valley Inc.
782 Center St., Ludlow, MA 01056
(413) 610-1572
www.vanishedvalley.com
Mike Rodrigues, Restaurant Owner;
Josh Britton, Brewery Owner
Vanished Valley Inc. is a small-batch brewery that is family- and pet-friendly and holds events in its taproom and beer garden. The restaurant menu includes appetizers, pizzas, burgers, sandwiches, and barbeque. On tap, the brewery offers IPAs, seltzers, lagers, ales, and stouts, as well as wine and spirits.

2. Monty’s Motorsport LLC
1 Arch Road, Westfield, MA 01085
(413) 642-8199
www.montysmotorsports.com
Monty Geer, Owner
Monty’s Motorsport is a parts, sales, service, and gear store for motorsport vehicles, such as four-wheelers, dirt bikes, motorcycles, electric bikes, street bikes, and more. It offers new and used vehicles, with financing options available, as well as services such as winterization, battery inspections, accessory installations, chain adjustments, oil and filter changes, and full engine rebuilds.

3. Campora Construction Co Inc.
43 Owens Way, Ludlow, MA 01056
(413) 610-1660
www.camporacc.com
Mario Campora, President
Campora Construction specializes in full-scale building construction and sidewalk, patio, and driveway installation for residential, commercial, and governmental projects. Services include custom home design and construction, complete home rebuilds from fire damage, home additions and sunroom installation, concrete demolition and infills, and commercial office fit-outs.

4. City Enterprise Inc.
52-60 Berkshire Ave., Springfield, MA 01109
(413) 726-9549
www.cityenterpriseinc.com
Wonderlyn Murphy, President and CEO
City Enterprise is a minority- and woman-owned design, build, and renovation construction firm specializing in government, municipal, and commercial projects. It has performed work on the Springfield Armory, various UMass locations, the Northampton VA Medical Center, and the Donohue Federal Courthouse. This is its eighth consecutive year on the Super 60 list.


5. Fontaine Brothers Inc.
510 Cottage St., Springfield, MA 01104
(413) 781-2020
www.fontainebros.com
David Fontaine Sr., President
Fontaine Brothers offers services such as general contracting, with a focus on K-12 schools, higher education, commercial properties, historical renovations, municipal work, and green buildings, as well as construction management. The firm has been family-owned and operated for 89 years.

Axia Group Insurance Services Inc.
84 Myron St., Suite A, West Springfield, MA 01089
(413) 788-9000
www.axiagroup.net
Michael long, CEO
Axia Group Insurance Services is an independent insurance agency that provides personal lines of insurance, business insurance, and employee benefits, as well as group insurance plans. It represents numerous insurance companies, such as Liberty Mutual, MAPFRE, MassMutual, and Progressive.

Bart Truck Equipment LLC
358 River St., West Springfield, MA 01089
(413) 737-2766
www.barttruckllc.com
James DiClementi, President
Bart Truck Equipment is a heavy-duty parts and trucking service company, offering different bodies (dump, platform, utility/service), snow plows and other winter removal equipment, truck-mounted generators, hook lifts and roll-offs, and more. It also custom-builds and fabricates parts for clients. It serves contractors, landscapers, fleets, municipalities, utility companies, and homeowners.

Baystate Blasting Inc.
36 Carmelinas Circle, Ludlow, MA 01056
(413) 583-4440
www.baystateblasting.com
Dinis Baltazar, President and CEO
Baystate Blasting offers services in ledge and rock removal, rock blasting, and rock crushing. It performs large and small construction-site preparation, road and highway work, line drilling and trench work, quarry shots, and residential work such as foundations and inground pools. It is federally licensed as both a dealer and user of explosive materials.

Baystate Crushing and Recycling Inc.
83 Carmelinas Circle, Ludlow, MA 01056
(413) 583-7856
Dinis Baltazar, President and CEO
Baystate Crushing and Recycling is a family-owned drilling and blasting firm that provides a full range of rock-blasting and rock-crushing services, including site work, heavy highway construction, residential work, quarry, and portable crushing and recycling. A federally licensed dealer of explosives, it offers rental of individual magazines and is a sister company to Baystate Blasting Inc.

Chicopee Industrial Contractors Inc.
107 North Chicopee St, Chicopee, MA 01020
(413) 538-7279
www.chicopeeindustrial.com
Carol Campbell, President and CEO
Chicopee Industrial Contractors is a woman-owned industrial contracting firm that specializes in rigging, heavy lifting, machinery moving, machine installation, millwrighting, machine repair, heavy hauling, plant relocations, concrete pads, foundations, and structural steel installations. It is celebrating its 30th year in business.

The Dowd Agencies LLC
14 Bobala Road, Holyoke, MA 01040
(413) 538-7444
www.dowd.com
John Dowd Jr., President and CEO
The Dowd Agencies is an insurance agency that provides personal (automotive, renters, home, and condominium) and business (liability, commercial auto, liability, and more) insurance, as well as employee benefits. It also offers group packages for personal and business plans. The Dowd Agencies has been family-owned since 1865, welcoming its fifth generation in 2019.

Embracing The Creative Child LLC
55 Deer Park Dr., East Longmeadow, MA 01028
(413) 525-1500
www.embracingthecreativechild.com
Sarah Gale, Owner
Embracing The Creative Child offers applied behavioral analysis (ABA) programs for children and young adults with developmental disabilities. Programs are geared towards the individual’s needs. Programs include at-home ABA programs, social skill groups, school consultations, and professional development for educators.

FIT Staffing
9½ Market St., Northampton, MA 01060
(413) 733-6466
www.fitstaffingsolutions.com
Anthony Ciak, Division Manager
FIT Staffing is an IT recruitment agency for both the employee and employer that serves all of New England. The agency offers a job search board similar to Indeed, and is affiliated with Maraton Staffing, ASA Recruitment, and the Employers Assoc. of the NorthEast.

Keiter Corp.
35 Main St., Florence, MA 01062
(413) 586-8600
www.keiter.com
Scott Keiter, President
Keiter Corp. is a construction-services company working with clients on residential, commercial, industrial, and institutional projects of all sizes. The firm is divided into four divisions: Keiter Builders, Keiter Homes, Hatfield Construction, and Keiter Properties. The company has performed work for Amherst College, Bacon Wilson in Northampton, Smith College, Mount Holyoke College, and Look Park.

Knight Machine Tool Co. Inc.
1 Industrial Dr.,
South Hadley, MA 01075
(413) 532-2507
www.knightmachine.net
Gary O’Brien, President
Knight Machine Tool Co. Inc. specializes in machine and inspection equipment, such as head lathes, grinders, drill presses, calipers, and gages. It also offers turning, milling, round and flat lapping, EDM wire cutting, wet surface grinding, assembly, plating, and more. The company is ITAR-registered and ISO-certified.

L & C
Prescriptions Inc.
155 Brookdale Dr.,
Springfield, MA 01104
(413) 781-2996
www.medibubble.com
Dr. Kara James, President
L & C Prescriptions, the parent company for Louis & Clark Pharmacy, provides medication solutions to individuals, healthcare providers, and assisted-living, independent-living, and memory-care communities, and offers online prescription refills, MediBubble pre-packaged pills, blister packs to manage daily medications, vial synchronization, consultations with registered pharmacists, and a delivery service.

L & L Property
Service LLC
582 Amostown Road, West Springfield, MA 01089
(413) 732-2739
Todd Lapinski and Eddie Lapinski, Owners
L & L Property Service is a locally owned company providing an array of property services, including lawn care, snow removal, sanding, excavations, patios and stone walls, hydroseeding, and more. It is a family-owned business.

Ludlow Eye Care P.C.
200 Center St., #1, Ludlow, MA 01056
(413) 583-3600
Dr. Catarzyna Babinski, Owner
Ludlow Eye Care is a practice specializing in optometry and offering eyeglass fittings, adjustments, repairs, sunglasses, and contact lenses. It also offers specialty glasses, such as blue-light glasses, computer glasses, kids’ glasses, reading glasses, and rimless frames.

M. Jags Inc.
197 Main St., Agawam, MA 01001
(413) 781-4352
www.taplinyardpumpandpower.com
Martin Jagodowski, President
M. Jags, also known as Taplin Yard, Pump and Power Equipment, is a supplier of water pumps, water conditioners, pump-repair services, and yard and garden power equipment. It offers new and used parts and services for repairs, as well as financing options and a parts finder on its website.

The Markens Group
1350 Main St., Springfield, MA 01103
(413) 686-9199
www.markens.com
Ben Markens, President; Jennie Markens, Partner
The Markens Group is an association management group that provides outsourced professional services including strategic leadership, financial management, event planning, member services, marketing and communications, program management, website and social-media services, and general administration to trade associations, membership societies, and not-for-profits.

Market Mentors LLC
155 Brookdale Dr., Springfield, MA 01104
(413) 787-1133
www.marketmentors.com
Michelle Abdow, President
Market Mentors helps other businesses with marketing, advertising, public relations, graphic design, and website design. It serves the automotive, educational, energy, banking and finance, healthcare, insurance, industrial and manufacturing, legal, nonprofit, retail, political, services, sports, and entertainment sectors, and has worked with multiple companies on the Super 60 list, like the Dowd Agencies and Freedom Credit Union.

Maybury Associates Inc.
90 Denslow Road, East Longmeadow, MA 01028
(888) 629-2879
www.maybury.com
John Maybury, President and CEO
Maybury Associates is a material-handling equipment company that provides parts and services, warehouse design, rentals, and products for sale to businesses big and small. It offers forklifts, cleaning equipment (sweepers, scrubbers, industrial and commercial vacuums, etc.), racking, conveyors, dock equipment, modular office construction materials, and more, and has been awarded with the MHEDA Most Valuable Partner award 12 years running.

Northeast Security Solutions Inc.
33 Sylvan St., #1, West Springfield, MA 01089
(413) 732-8748
www.northeastsecuritysolutions.com
George Condon III and David Condon, Co-owners
Northeast Security Solutions supplies security products and services within Western Mass., Northern Connecticut, and Southern Vermont. It offers door hardware, key control, locks, safes, burglar alarms, fire alarms, surveillance cameras, access control, and fire-extinguisher testing and inspections, and has been family-owned for the past 30 years.

Pioneer Valley Financial Group LLC
535 East St., Ludlow, MA 01056
(413) 589-1500
www.pvfinancial.com
Charles Meyers, Edward Sokolowski, and Joseph Leonczyk, Founding Partners
Pioneer Valley Financial Group is a financial-planning service, offering services in retirement planning, business planning, asset growth, college funding, estate planning, tax planning, and risk management. It serves retirees, professionals, service members, young adults, and small and medium-sized businesses.

Sanderson MacLeod Inc.
1199 South Main St., Palmer, MA 01069
(866) 522-3481
www.sandersonmacleod.com
Mark Borsari, President and CEO
Sanderson MacLeod innovates, manufactures, and sources wire brushes, stylets, and assemblies. It serves the medical, cosmetic, firearms, and OEM industries. The company invented the twisted-wire mascara brush, the ZTip, and multiple other patented designs.

Seaboard Drilling Inc.
649 Meadow St., Chicopee, MA 01013
(800) 595-1114
www.seaboarddrilling.com
Jeffery Campbell, President and CEO
Seaboard Drilling is a geotechnical and environmental drilling services firm. It offers geotechnical and environmental borings, installation of standard and small-diameter monitoring wells, peizometers, geotechnical instruments, remedial recovery wells, and direct-push soil probing and sample retrieval.

Springfield Automotive
Partners LLC
295 Burnett Road,
Chicopee, MA 01020
(413) 624-4100
www.mbspringfield.com
Peter and Michelle Wirth, owners
Springfield Automotive Partners is the parent company of Mercedes-Benz of Springfield. With a showroom in Chicopee, the dealership sells new and used cars, as well as financing and buying back cars. The location offers service, parts, and tires for all maintenance needs, and provides roadside assistance and vehicle inspections.

Springfield Hockey LLC
1 Monarch Place,
Springfield, MA 02110
(413) 746-4100
www.springfieldthunderbirds.com
Nathan Costa, President
Springfield Hockey LLC, better known as the Springfield Thunderbirds, is the local affiliate of the St. Louis Blues and and the American Hockey League’s 2021-22 Eastern Conference Champion. The team gives back to the community in multiple ways, like the Thunderbirds Foundation, Stick to Reading school programs, Hometown Salute, Frontline Fridays, and more.

Tavares and Branco
Enterprises Inc.
1428 Center St., Ludlow, MA 01056
(413) 547-6667
www.villaroserestaurant.com
Tony Tavares, Owner
Tavares and Branco Enterprises owns and operates the Villa Rose Restaurant, lounge, and banquet hall, specializing in Portuguese and American cuisine. With a capacity of 150, the facility caters for parties, funerals, and weddings of 30 people or more. Villa Rose also offers breakfast and brunch for those who are looking to book a shower, seminar, business meeting, corporate functions, and more.

V & F Auto
443 Springfield St., Agawam, MA 01001
(413) 789-2181
www.vfauto.com
Frank Palange, President
V & F Auto is an automotive repair company that offers vehicle sales and financing as well as auto services, including brake repairs, alternator repairs, oil changes, engine repairs and maintenance, radiator and cooling system maintenance, and more. It has been family-owned since 1988.

Features Special Coverage

Group Created to Stem the Brain Drain Remains Loyal to Its Roots

YPS leaders past and present
YPS leaders past and present, from left: Michael Kusek, Kathleen Plante, Ryan McCollum, Kara Bombard, Heather Clark, and Tyler Hadley.

The Young Professional Society of Greater Springfield is celebrating its 15th anniversary this year. That’s not a big number, but for a ‘young’ organization, in every sense of that word, it is a significant milestone. What is being celebrated is ongoing work to carry out a mission to bring young people together, to get them involved, to help shape them into leaders, and, while they’re at it, motivate them to stay in the 413. Much has changed over those 15 years, but that important mission hasn’t.

Fifteen years.

Depending on how old you are, it’s either a long time or … a really long time.

To those who were involved in the creation of the Young Professional Society of Greater Springfield (YPS), it certainly seems like the latter. The city and the region have changed considerably since 2007, and their lives have as well. Most are in different jobs than they were back then, and if they were in business for themselves, their venture is probably exponentially larger and more diverse.

Meanwhile, technology and social media have advanced in ways that probably could not have been imagined back then — early meetings were all planned by email, word got out through Evite, and organizers had real rolodexes, for example — and the physical landscape has been altered; many of the venues that hosted those early gatherings of this group, from the Keg Room and Cobalt to the Skyplex nightclub and Sam’s at the Basketball Hall of Fame, have been relegated to memories.

But through all that change — and, yes, there has been a lot of it — the core mission, YPS’s reason for being, is still the same. It is a vehicle for bringing ‘young’ — and that’s young in quotation marks — people together to network, do business with one another, learn, grow, get involved, consider the problems of the region and the world, and maybe discuss some ideas for solving a few.

“It was always hard to get a lot of young people in a room. Everyone was asking, ‘how are they finding their community?’”

While doing all that, it has made the phrase ‘Third Thursday,’ the traditional gathering night, part of the local lexicon, a tradition that has endured.

The motto back then was ‘live, work, play, and stay,’ with the last word perhaps being the most critical, said Mike Kusek, noting that it was added to convey the importance of keeping young talent graduating from area colleges and universities in this region and minimizing the brain drain that was considered a major problem for the region.

“It was always hard to get a lot of young people in a room,” he said of those days. “Everyone was asking, ‘how are they finding their community?’”

Kusek is one of those founding members, if you will, who has seen his life and career change considerably since 2007. Back then, he was handling marketing for the Valley Advocate. Today, he is the founder and publisher of Different Leaf, a publication dedicated to all things cannabis, especially the growing industry within Massachusetts and across the country (talk about a major change in the local landscape!).

Mayor Domenic Sarno, right, was among the attendees at one of the early YPS gatherings.
Mayor Domenic Sarno, right, was among the attendees at one of the early YPS gatherings.

He is one of several founders, as well as some current officers of YPS, who gathered for a roundtable to talk about YPS as it marks 15 years, a milestone that provided a time for reflection on how it got started, what has been accomplished, how the group has evolved, and what might come next.

As to that last question … a 15th-anniversary party is part of the answer. Those at the table agreed that one is certainly needed, and a format and date will come later.

As to those other questions … those at the table agreed that YPS has succeeded with its original mission, but it has also expanded it to include education — through initiatives like its early CEO Roundtables, where members could ask questions of leading area executives — and also involvement (YPS helped spawn the Onboard event aimed at recruiting young people, women, and diverse populations to serve on the boards of area nonprofits), charity, and even politics by encouraging members to register to vote (as part of the national Rock the Vote movement) and staging ‘meet-the-candidates’ gatherings.

The process of evolution continues, and it was accelerated in many ways by the pandemic, said Heather Clark, event manager for Baystate Children’s Hospital and the Baystate Health Foundation, the current president of YPS, noting that the group managed its way through that difficult time by bringing people together through Zoom meetings and finding new and different ways to connect young people and channel their collective energy.

“The pandemic made us look at how we do events and how we meet people differently,” she explained, adding that, now that COVID is essentially over, the challenge, and opportunity, moving forward is to determine what the future will look like in terms of where and how members will connect — with each other and the community. “We’re still trying to figure out what that looks like.”

“The pandemic made us look at how we do events and how we meet people differently.”

Tyler Hadley, director of Marketing for DDS Acoustical Specialties LLC in Westfield, and current co-vice president of the board, agreed.

“We’re trying to meet people where they’re at,” he explained. “Fifteen years ago, young people wanted to get out and do something; now, young professionals may just want to go on a website and look through a business directory. There’s always a place for the in-person gatherings, but we have to look at what else people are looking for.”

For this issue, BusinessWest talked with several current and past leaders of YPS about this organization’s place in the region and within its business community, and about how the process of evolution will continue.

Young Ideas

As they talked about that first, very memorable gathering of YPS back in 2007, those founders (we won’t call them old-timers) we spoke with could remember many things, but especially the lines formed outside the Keg Room on Main Street, the huge crowds that gathered inside, the surprise with those numbers (especially on the part of some chamber and economic-development leaders who had expressed doubts about such an initiative), and the satisfaction that came with those numbers and how they validated the concept.

“We put the word out, there were lines down the street … the place was packed,” said Kathleen Plante, who was handling membership and events for what was then the Affiliated Chambers of Commerce of Greater Springfield and is now an advertising consultant for BusinessWest. “The leaders of the chamber and EDC [Western Massachusetts Economic Development Council] were shocked by the size of the turnout.”

Those founders just couldn’t remember the date of that memorable gathering.

From the beginning, one of the stated goals of YPS has been to give young people a place to gather and connect with one another.
From the beginning, one of the stated goals of YPS has been to give young people a place to gather and connect with one another.

Most recalled that it was warm. Most thought it had to be early fall, while others were convinced it was late summer. But a quick check of some early news stories on their phones revealed that the first meeting was in July.

Still, while the actual date is not etched into those founders’ minds, the motivation behind creation of the group certainly was.

Indeed, many can come from other markets — Plante from Seattle, and Ryan McCollum from Boston, where he worked at the State House, for example — where such groups were commonplace. With one voice, they were asking two questions: ‘why don’t we have a group like that?’ and ‘why don’t we start one?’

“I was working for Dave Panagore, then the chief Economic Development officer in Springfield, after coming back from Boston and working in the state Senate — and there were a bunch of young professional groups out there that I was a part of,” McCollum, now a political consultant and lobbyist, recalled. “I asked him almost in passing, ‘why we didn’t have anything like this,’ and he said, ‘why don’t you call down to the chamber and the EDC and find out?”

Plante recalled that there were already many discussions going on about a group for young professionals, and a core group of business and nonprofit leaders — including herself, Kusek, Tricia Canavan with the Springfield Public Forum, Michelle Sade with United Personnel Services, Maria Burke with the Springfield Symphony Orchestra, Alyssa Carvallo with the EDC, and Taryn Markham Siciliano at the Affiliated Chambers of Commerce — took the ball, ran with it, and started planning what would the first Third Thursday, even though that name would come later.

From the start, the idea was to bring young people together, on the theory that doing so would, first and foremost, give such people something fun to do with people their own age — or close to their own age. And in the early days, that’s mostly what it was, with gatherings that certainly helped many of the bar and club owners that were bringing a new vitality to downtown Springfield.

So much so, in fact, that YPS developed — and had to fight back against — a reputation of being a party group. But it only fought so hard, said Kusek, adding that it was created to give young people a place to go, a reason to want to stay in this market. Social gatherings with adult beverages are part of that equation.

“There’s real value in that,” he said. “There’s all this talk about the brain drain at the colleges … 22-year-olds want to do what 22-year-olds do, and if your city or town doesn’t give that social outlet and opportunities that 20- and 30-somethings want, then you’re never going to retain them for jobs; they didn’t graduate from college to be a drone.”

McCollum agreed. “There was a thirst and desire to do something like that, and a lot of it was social,” he said of the early days, adding the requisite ‘no pun intended.’ “For 15 years, it’s been Third Thursday, and that’s really cool.”

Today … and Tomorrow

From the beginning, the word ‘young’ in Young Professional Society has always been a relative term. While the broad implication is that it is for people under 40, this has never been a benchmark, much less a requirement.

“You can be young of age, you can be starting a career, you can be 40 years or older starting a new career,” Hadley said. “There’s lots of ways to be ‘young.’”

And YPS has celebrated all of them through a progress of birth, growth, evolution, and diversification, said Plante, adding that one of the early steps was to create a path toward sustainability.

This was accomplished by establishing a board of directors and officers and generating revenue through membership, which comes on several tiers, from ‘partner business membership’ to nonprofit and student membership, as well as sponsorships, events (beyond Third Thursday, such as the annual golf tournament and dodgeball tournament), some bylaws, and endeavors such as the CEO Luncheons.

By giving YPS that needed structure, the organization was able to move past that ‘party group’ reputation, to some extent, and become a stronger force within the local business community.

Today, the attendance at Third Thursday events is a fraction of what it was in the beginning, say the current board leaders. (The after-party at BusinessWest’s 40 Under Forty gala in June was a notable exception.)

There are many reasons for this, but among the clearest is the fact that there are now several organizations devoted to young professionals. Indeed, each county now has its own, and some businesses, including MassMutual, have their own groups, which have the same basic mission — to bring young people together to connect.

Meanwhile, the pandemic forced groups like YPS, which currently boasts roughly 140 members, to come together in different ways, including Zoom, and now, hybrid formats have become the most popular option, and for a reason — they make it easier and more convenient for people to take part.

But Third Thursday lives on, and at a wide variety of venues across the region, including the Boathouse in South Hadley, the Student Prince in downtown Springfield, the Town Tap in Agawam, Hardwick Winery, and even a local Fred Astaire Dance Studio.

“They gave everyone a quick, 30-minute group dance lesson; it was a lot of fun,” said Hadley, adding, as others did, that with COVID receding into the past tense, there is more of a willingness on the part of many people to get out and attend events again.

Events like a membership drive at Paper City Bar and Grille in Holyoke, staged in conjunction with the Advertising Club of Western Massachusetts, that drew more than 170 people, said Clark. “I think that event really showed that people want to get back out,” she noted, adding that Third Thursdays remain just part of the equation.

Indeed, YPS carries out its mission the same way it has since the beginning, by bringing people together and getting them involved. There is camaraderie, learning — a series of Leadership Luncheons continues — and team building, through events such as an annual ‘golf escape,’ as it’s called, and an adult field day — the modern-day dodgeball tournament — which is just what it sounds like, a series of team field events that test “speed, wits, and strength (minimal).”

“The winning team gets to choose a charity of their choice for a donation,” said Clark, adding that the event drew 20 teams in its first year and has grown consistently in recent years. Meanwhile, the annual golf tournament continues to thrive as well.

Moving forward, YPS will continue to survey its members and the community at large to determine what they want and need from a young-professionals group, said Hadley, adding that, through such research, the group can continue to provide value to the many constituents it serves, including the region’s business community.

“We would love more data so we can go back to businesses and explain why this is valuable,” he told BusinessWest, adding that, since the beginning, providing value to those involved has been part of the mission.

Bottom Line

Over the past 15 years, YPS has helped spawn several business partnerships, some new ventures among members, some personal relationships, and even a marriage or two.

Mostly, though, it has succeeded in doing what it was created to do: bring young people together, get them involved and keep them involved, keep them in this region, and, overall, more effectively harness the energy and talents of those young people to make this a better place to live and work — and play and stay.

Fifteen years later, this is certainly something to celebrate — and there will eventually be a party. More importantly, there will be more chapters written in this unfolding story — a success story on many different levels.

George O’Brien can be reached at [email protected]

Accounting and Tax Planning Special Coverage

Modern Cost Accounting

By James T. Krupienski

The cost of delivering healthcare has been rising for years, and the current cost-accounting approach may no longer be effective in the post-COVID-19 world. A more modern cost-accounting approach is needed to accurately reflect the true cost of care and improve decision making.

In cost accounting, all of the various costs incurred in running a healthcare organization are tallied and categorized. This information is then used to inform decision makers about how to best allocate their resources. Healthcare cost accounting has traditionally been a very complex and manual process, involving a lot of data entry and number crunching. However, as healthcare organizations have become more data-driven, cost accounting has had to evolve to keep up.

One of the biggest challenges in cost accounting is accurately capturing all of the costs associated with patient care. These costs can include everything from the cost of medications to supplies, overhead, and the cost of labor. Additionally, cost accounting must take into account both direct and indirect costs. Direct costs are those that can be easily traced back to a specific patient or procedure, while indirect costs exist across the entire organization and cannot be directly linked to any one patient or procedure.

Organizations must also consider cost accounting when making decisions about billing and reimbursement. In order to set billing rates that reflect the true cost of care, cost accounting must be as accurate and up-to-date as possible. The pandemic has made this even more challenging, with many new factors, such as the cost of pre-visit COVID-19 testing.

There are several reasons why a more modern cost accounting approach is needed in healthcare post-COVID. First, the pandemic has resulted in a significant increase in the number of patients requiring care, while delivering care has slowed down. This has put a strain on resources and has made it more difficult for healthcare organizations to keep track of their costs in a timely manner.

Second, the pandemic has forced healthcare organizations to rapidly adapt their operations. For example, the pandemic has resulted in an increase in the cost of some supplies and medications. Specifically, personal protective equipment is now in high demand and can be quite expensive. This has made it difficult to accurately track costs using traditional cost-accounting methods, where more time and resources are needed to fully capture all costs.

Third, the pandemic has highlighted the need for better decision making about resource allocation. Cost accounting can help managers to make informed decisions about where to allocate resources in a time of crisis.

Finally, the pandemic has resulted in a change in the way that patients receive care, such as the seismic increase in the use of telemedicine. With more patients being treated at home, there is a need for a cost-accounting approach that takes into account the cost of care delivered outside of the traditional setting.

All of these factors have created a need for a more modern cost-accounting approach that can adapt to the changing landscape of healthcare. Cost-accounting software that is designed specifically for healthcare entities can help organizations to track and manage their costs more accurately. Such software can provide real-time cost data, which is essential in today’s rapidly changing healthcare environment. Additionally, more relevant software can be used to create cost models that can help organizations to make better pricing and reimbursement decisions.

James T. Krupienski

James T. Krupienski

“The current cost-accounting approach may no longer be effective in the post-COVID-19 world. A more modern cost-accounting approach is needed to accurately reflect the true cost of care and improve decision making.”

The bottom line is that a more modern cost-accounting approach is essential for healthcare organizations in the post-COVID world to more accurately track their costs and make informed decisions about pricing and reimbursement. Going about this can be done in a few simple steps.

Understand cost. The first step is to understand the cost drivers of care. Aim to identify the total cost of treatment. The cost of care should be examined in order to understand the costs within the entire treatment process.

Identify cost drivers. The second step is to identify the cost drivers of care. Once cost drivers are understood, healthcare organizations can allocate cost appropriately and make informed decisions about where to allocate resources. To identify cost drivers, ask questions such as, what are the major cost components? What is the cost per unit of care? How do cost vary by patient population?

Allocate cost. The third step is to allocate cost based on clinical and business value, particularly with indirect costs. When cost is allocated based on value, decision makers can make informed choices about where to allocate resources.

Analyze cost. Finally, healthcare organizations must analyze cost data to identify trends and improve cost management. Cost data can also help decision makers understand which cost-saving measures are working and which are not, and how to appropriately bill for their services.

Adopting a more modern cost accounting approach is essential for healthcare organizations to accurately reflect the true cost of care post-COVID. This will help improve decision making, better serve patients, and, ultimately, improve the bottom line.

 

James T. Krupienski is partner, Auditing and Accounting, Health Care Services leader, at Meyers Brothers Kalicka, P.C.

Construction Special Coverage

Managing Change

As Bryan Hughes listed off some recent projects at Western Builders, where he took the reins as president on Oct. 3, he mentioned the new Girls Inc. of the Valley headquarters on Hampden Street in Holyoke.

“I’m excited to see that project, how they’re doing in that building,” he said, “because I have some memories there.”

He certainly does, as the property was previously the headquarters of the O’Connell Companies, of which Western is one of five divisions. The main construction division, Daniel O’Connell’s Sons (DOC), is where Hughes cut his teeth in the industry and then built his experience and skillset for nine years.

While at DOC, Hughes filled numerous roles over the years, most notably as a project manager on several college and university campuses, overseeing projects that ranged between $30 million to $80 million in overall construction cost, including Dartmouth College’s Hood Museum and the UConn Athletic Village.

“We had a lot of diverse projects, and I was able to learn a lot just being in the field,” he told BusinessWest.

Construction management wasn’t his first career path, however. “I’m math- and science-based for the most part; that’s how my mind works,” he said of his enrollment at Lehigh University to study engineering.

East Gables in Amherst

East Gables in Amherst is a passive-house project, a voluntary standard for energy efficiency.

“I landed on civil engineering because I was interested in the building side of things and heavy, highway-type construction. But when I graduated, I realized I have people skills as well that would go underutilized if I stayed in the engineering field. So construction management was a perfect fit in terms of combining the technical and personal aspects of the the construction field. And I really fell in love with it when I started with DOC.”

During his time at O’Connell, Hughes attended a hybrid program at Worcester Polytechnic Institute to earn his MBA. “That further honed my interest in the business side of things and ultimately got me interested and inspired to lead a company.”

When the opportunity came up to lead the 26-employee team at Western Builders, both Hughes and O’Connell leadership felt it was a good fit. “What led me to Western was my experience, just having a passion for construction and getting into the details of a project, both techically and in terms of relationships with clients and the community.”

“Part of what we provide as a service is to understand the issues with the supply chain and try to react to them as best we can, or at least propose solutions to owners to work around those challenges.”

James Sullivan, president of the O’Connell Companies, agreed. “We are very fortunate to have someone of Mr. Hughes’ caliber and experience, and I am very confident that Bryan will successfully lead Western and will do so with a clear understanding of our culture and reputation,” he said at the time of the hiring.

“He has exceptional operational and communication skills and is client- and employee-focused with deep leadership capabilities, proven to me in his nine-year tenure in another subsidiary company, Daniel O’Connell’s Sons,” Sullivan added. “With this renewed leadership, I am confident our best years lie ahead of us, and that Western will continue to be the builder of choice in the communities we serve.”

 

Learning by Doing

Hughes’s final job for DOC was managing a project in Rhode Island with the Narragansett Bay Commission, which followed a design-build project-delivery method.

“We were in control of the design process for two new buildings — the administration and maintenance buildings,” he explained. “I think design-build is a method that could be more ubiquitous in the future, combining our talents as construction managers to include the design team in that process.”

While his role will certainly change as the president of Western, his experience as a project manager on multiple large projects helped him hone his organizational and leadership skills.

Western’s 26 Spring development

Western’s 26 Spring development is among the projects in Amherst aimed at mitigating the town’s housing shortage.

“As a PM, it’s a lot of correspondence with the design team, building a relationship with the owner so there’s a trust factor there, and just bringing the team together — working with the superintendent to nail down a schedule and keeping subcontractors accountable.

“Inevitably in the construction industry, things come up, so PMs manage the change-order process as well and how to solve problems on behalf of the owner, and come up with solutions to those problems,” he added. “We provide the service for the owner so they feel a comfort level going into a project and through that project — we’re kind of looking out for their best interest.”

Hughes takes over at a company that has built a strong reputation in recent years in commercial housing projects, including two in downtown Amherst in partnership with Archipelago Investments that are attempting to fill a critical shortage of housing in town — an issue many municipalities are facing.

“There’s a lot in the pipeline in the housing sector,” he added. “That’s one thing people come to us with — people trust us based on past performance in the housing market, or the commercial-housing space,” he said. “We’re working with some developers now on some other potential properties, all in Western Mass. or Connecticut.”

While Western boasts a wheelhouse of sorts in housing, “we have the capability and the capacity to broaden those horizons and take on more challenging projects because of the experience level of our people,” he added, noting, as examples, a current project to build a PeoplesBank branch in South Windsor, Conn., and the firm’s work a few years ago to renovate the Basketball Hall of Fame and update the weatherproofing of its signature sphere, panel by panel.

“Developers and owners come to Western and ask us to help them with their projects because we have close-knit roots in the area,” Hughes went on. “And what I’ve really learned to love about Western is the sense of feeling comfortable and at home and part of the community. That makes Western more attractive to a lot of developers who are coming from New York City or Boston or all over the country to develop Western Mass. And I think we’re ready to take on the challenges of guiding those folks through that journey to develop the area.”

“If we have a plan to grow as a company and take on some of these challenging projects, we’re going to need more people to do that, especially as some of our highly talented, very experienced people start to retire. In terms of age demographics, there are more people going out than people coming in. So that’s a tide that’s working against us too.”

An increasing number of such projects involve passive housing, which is a voluntary standard for energy-efficiency in a building, he added. “We see that as a space that’s going to continue to grow. So, when I mention developing Western Mass., there’s a smart and climate-conscious way of doing that.”

 

Supply and Demand

While Hughes sees opportunities to grow the business at Western, he’s also dealing with the same inflation and supply-chain issues plaguing all other companies in this sector.

“The supply chain has been a challenge for us and for a lot of our competitors for sure,” he told BusinessWest. “Part of what we provide as a service is to understand the issues with the supply chain and try to react to them as best we can, or at least propose solutions to owners to work around those challenges. It’s nobody’s fault … it’s just another thing that has come up in the industry, like everything Western has dealt with for the past 45 years or so — just another bump in the road. It too shall pass.”

The hope is that price pressures will ease sooner than later, of course. “I think there will be some level of plateau, especially with interest rates going up, and hopefully the broader industry can find that balance of prices that are acceptable for everyone so that owners and developers still want to do business, still want to proceed with their projects. And I think we’re on that path for sure.”

As he looks to future growth, Hughes faces another national headwind — the challenge of hiring and retaining a workforce in a tight market for employers.

“Just like every other company around, we can always use more good people; it’s hard to find help,” he said. “If we have a plan to grow as a company and take on some of these challenging projects, we’re going to need more people to do that, especially as some of our highly talented, very experienced people start to retire. In terms of age demographics, there are more people going out than people coming in. So that’s a tide that’s working against us too.”

But he’s hopeful about the younger generation, noting that he attended an awards gala at Springfield Technical Community College earlier this month, and “we heard some stories about the students there and their willingness and excitement to get out into the industry. I think there are a lot of good opportunities for young people — at STCC, Bay Path, Westfield State, Putnam, even up at UMass there’s a building and construction technology program. That’s a lot of young people I hope are willing and excited to stick around Western Mass.”

Originally from Rhode Island, Hughes chose this region as well, as did his fiancee, an Ohio native whom he met playing dodgeball in Northampton seven years ago; they’ll marry in April.

“When I started working with DOC, I was able to find a home in Western Mass.,” he said. “I really enjoy this area of the country and hope to stay here for many years to come.”

He remembers first settling down here and those early days at O’Connell, when he was one of those young people excited to get started in construction.

“I really considered the older, more experienced people role models for me, listening to their stories. Coming up through the ranks as a laborer doing physical manual labor and working up to being a superintendent, those types of stories really inspired me; I knew I could learn a lot from those people. So while a lot of our more experienced people are on the way out the door, the more people we can bring in to learn from them before they’re gone, the better-positioned Western will be for the future.”

 

Joseph Bednar can be reached at [email protected]

Women of Impact 2022

Principal, Kuhn Riddle Architects

She’s Created a Blueprint for Being an Effective Leader

Aelan Tierney

Aelan Tierney was recalling her search for an internship opportunity while in high school.

This was before the internet, so she used something quite foreign to people of that age today — the phone book. Starting in the A’s, she came to ‘Advertising,’ thought about it for a minute or two, and then continued turning pages until arriving at ‘Architecture,’ and decided that this was a profession she needed to explore.

When asked why she moved down the book from advertising, she said simply, “it was interesting, but it wasn’t three-dimensional.”

Architecture is, and that’s just one of the many things she likes about what eventually became her chosen field.

“Architecture impacts every aspect of our life, whether it’s your home, school, or place of work,” she told BusinessWest. “The experiences you have are shaped by the spaces that you’re in; if you’re in a good space, you do and feel good, and if you’re in a bad space, it can make your life difficult. I like how architecture makes an impact on people.”

As it turns out, that high-school internship spawned more than an interest in architecture. It started Tierney down a truly impactful career path, as an employer (she’s president of the Amherst-based firm Kuhn Riddle), as someone active her in profession and trying to diversify its ranks (much more on that later), and as someone active in her community, as a member of the board of the Amherst Area Chamber of Commerce, for example, and also as chair of the Northampton Central Business Architecture Committee.

“Architecture impacts every aspect of our life, whether it’s your home, school, or place of work. The experiences you have are shaped by the spaces that you’re in; if you’re in a good space, you do and feel good, and if you’re in a bad space, it can make your life difficult. I like how architecture makes an impact on people.”

One internship didn’t inspire all that, obviously. What has is an ongoing desire to get involved (she’s a former Peace Corps volunteer), inspire and mentor others, and, yes, impact everyday lives through her work in architecture.

In all aspects of her life, Tierney would be considered a leader, and to her, that means someone who possesses many skills, but excels at listening and responding to what is heard. This is true when it comes to the relationship between an architect and a client, in the workplace, and in life in general.

“Listening and hearing what people are saying is really important,” she said. “We all come from very different life experiences that shape who we are and how we see and understand the world. Strong leaders try to best understand the goals and aspirations of the people they are leading.

“I think strong leaders also know how to bring the best people to them and then bring out the best in them,” she went on. “They learn the strengths of the people on their team, and they cultivate and support the growth of those strengths while also figuring out how to help them strengthen their weaknesses.”

Aelan Tierney says the past few years brought challenges
Aelan Tierney says the past few years brought challenges the industry hadn’t seen before, but Kuhn Riddle was able to ride out the storm.

Tierney certainly fits these descriptions, and her strong leadership skills and ability to change the landscape, in all kinds of ways, makes her a Woman of Impact.

New Dimensions of Leadership

Architecture is one of those fields that is most impacted by the ups and downs in the economy, especially those downs.

And those in this profession feel the impact usually before most others.

Indeed, as the economy starts to decline, or even before that as storm clouds start to gather, building projects large and small are often put on hold or scrapped altogether. Tierney has seen the phone stop ringing, or ringing as often, several times in her career, especially during the Great Recession of 2009, when most building ground to a halt.

Still, the pandemic that started in March 2020, was something altogether different, unlike anything she or anyone else in this profession had seen before.

“Listening and hearing what people are saying is really important. We all come from very different life experiences that shape who we are and how we see and understand the world. Strong leaders try to best understand the goals and aspirations of the people they are leading.”

“It was scary,” she recalled, noting that many of the public institutions Kuhn Riddle has worked for, and it’s a long list, simply shut down and shelved most all construction and renovation work. “We actually started talking about … ‘well, what happens if we have to close the firm?’”

The firm didn’t close, obviously, and it was Tierney’s work with her partners and others at the company to diversify its portfolio — as well as those leadership skills she described earlier — that enabled it to ride out this and other storms.

“During the pandemic, I learned that leaders have to think quickly on their feet; they have to gather as much information as possible about things they never thought they would be dealing with,” she said. “They need to communicate clearly and frequently in an ever-changing and rapidly changing crisis. They need to make tough decisions, and hopefully keep the business and all of the staff afloat.”

Tierney said everything she experienced prior to the pandemic helped prepare her for that moment — as much as anyone could have been prepared. And to understand, we need to go back to that internship. Actually, our story goes back further, to Tierney’s childhood, when she spent considerable time in her father’s woodworking school for fine furniture and watching him craft pieces to meet a client’s specific needs. It was through such experiences that she developed an interest in architecture.

“I thought it was fascinating to take something from paper and transform it into an object,” she said, adding that this interest eventually led her to Carnegie Mellon University in Pittsburgh, where she majored in architecture and minored in architecture history.

She graduated during one of those aforementioned downturns in the economy, the lengthy recession of the early ’90s. Unable to find work, she joined the Peace Corps as a community-development volunteer and was assigned to work in Guinea in West Africa — a learning experience on many levels, and one in which she put her education to good use.

“I was a health and community-development volunteer, and I renovated an old warehouse building into a workshop for a women’s cooperative,” she recalled. “It was amazing job to have to have as young woman in a developing country.”

She started her career in architecture at Dietz & Co. Architects in Springfield, led by Kerry Dietz, a member of BusinessWest’s inaugural class of Women of Impact, whom Tierney described as a great mentor. She then joined Kuhn Riddle in 2005 and became president and majority owner in 2016.

As an architect, she works on projects across a broad spectrum, including residential, commercial, education, and nonprofits. Her portfolio includes a number of intriguing projects, including the renovation of Easthampton’s historic Town Hall, the Gaylord Mansion historic renovation at Elms College, the new Girls Inc. of the Valley headquarters and program center in Holyoke, the Olympia Oaks affordable-housing project in Amherst, the Kringle Candle Farm Table restaurant in Bernardston, and many others. While the projects vary in size and scope, a common thread is the partnership between the client, architect, and builder that makes a dream become reality.

The new Girls Inc. headquarters in Holyoke
The new Girls Inc. headquarters in Holyoke
The new Girls Inc. headquarters in Holyoke is one of many projects in the diverse portfolio compiled by Kuhn Riddle and its president, Aelan Tierney.

“As an architect, I strive to listen to my clients to learn about what types of spaces would make their lives better, and then, hopefully, we create those spaces together,” she said. “My greatest satisfaction is facilitating the collaboration between the client, design professionals, and builders to realize a client’s vision.”

In her current role, she balances her design work with her leadership responsibilities, which include setting a tone, leading by example, and creating an effective culture for the firm.

“As president of Kuhn Riddle, I strive to make our work environment as supportive as possible for our staff,” she explained. “We love what we do, but we also have lives and families outside of work, and it is important to me that everyone here has a work/life balance. I believe that people will give their best when they feel that they are being given the best possible support and appreciation.”

For Tierney, balance means time with family, but also for giving back to the community. She has been a member of the Amherst Area Chamber board for several years now, and is currently a member of its diversity task force. Formerly, she served on the board of the Enchanted Circle Theatre.

As noted earlier, she is chair of the Northampton Central Business Architecture Committee, and also vice chair of the Massachusetts Board of Registration of Architects, as well as a member of the diversity committee of the National Council of Architecture Registration Boards.

“ It was an anti-beauty pageant, because it wasn’t about looks. It was all about owning who you are, being who you are, doing some community service, sharing whatever talent you have … they didn’t have to show up and look a certain way.”

In recent years, bringing diversity to the profession, one historically dominated by white males, has become one of her priorities. She noted that, while there are more non-whites, and many more women, in architecture schools than when she was at Carnegie Mellon, they are not becoming licensed architects at the same rates.

“Diversity is important to me, not only as a woman, but as the mother of a biracial child,” she explained. “I recognize that this profession is lacking diversity, and I believe that architecture is better when all the voices are represented in the design process.”

To create a more diverse mix of voices, Kuhn Riddle now funds a scholarship for UMass Amherst’s Summer Design Academy for high-school students, specifically targeting women and people of color.

“If you get kids interested in high school, maybe they’ll go to college,” she explained, adding that several area firms now contribute to that scholarship, one of many steps she believes will eventually change the face of the profession, literally and figuratively.

Progress — by Design

As she talked with BusinessWest about her life and career, Tierney presented a small card, a marketing piece used by the firm.

On one side is a brief history of Kuhn Riddle, a quick summation of its specialties and client base, and even mention of its own headquarters, an open-design studio with no private offices to promote communication and “cross-fertilization of ideas.”

On the other side, in gray, is a map of Amherst, with properties designed by Kuhn Riddle (either new construction or renovations) in yellow.

“That’s a lot of yellow,” said Tierney as she referenced the card, noting projects in every corner of the community.

Indeed, the firm has certainly changed the landscape in Amherst over the past 32 years, enhancing, improving, supporting, and in some cases changing lives through ‘good architecture.’

Tierney has been changing lives herself, going all the way back to her Peace Corps days, as an architect, an activist, and, most of all, a leader. All of that makes her a true Woman of Impact.

George O’Brien can be reached at [email protected]

Women of Impact 2022

President, O’Reilly, Talbot & Okun

She’s Engineering Opportunities for Many in a Dynamic Field

Ashley Sullivan
Photo by Leah Martin Photography

When asked about being a leader and role model in her company and in her industry, Ashley Sullivan sums it up simply: “I like to help people, and a lot of people have helped me.”

And she knows the value of helping and encouraging others. During her college days and into her long engineering career at O’Reilly, Talbot & Okun (OTO) — after 20 years with the firm, she was named president at the start of 2020 — she sometimes questioned whether she knew enough, whether she measured up to her responsibilities, and to her peers.

It’s why events like a recent after-work gathering between OTO and Fuss & O’Neill, another civil-engineering firm headquartered in downtown Springfield, are valuable, she said, in that they help young engineers, and especially young women, not only network, but recognize their place in the field.

“I was intimidated to be in a room with a lot of people who had 20-plus years of experience on me. I always thought I had more to learn; I always thought I didn’t have as much experience as I needed,” she recalled. “But if you put me in a room with my peers, I would have been like, ‘oh, I can do this; I want to get them in situations where they see they’re good.”

“The big thing I stressed was, we all have value, and we’re all part of a team, and we need to be rowing the same way.”

Joining a small, newish engineering firm in 2000, Sullivan didn’t network much outside the company, but she sees the value in it now. “I didn’t know my path, and that’s something that’s true with a lot of people. But once they see you out there and you see yourself in that role, it just happens.”

The passion for inspiring younger engineers is what also drives Sullivan to be a mentor, not only by teaching a civil-engineering capstone design course at Western New England University, where she guides graduating students through a mock building project, but by encouraging OTO’s team members to seek any professional-development opportunities that will help them learn and advance, like she did.

“I think we should be mentors. I think it’s very important to give back to the industry,” she said. “We want to hire, and sometimes you hear complaints that there’s nobody great to hire, but is anyone helping them succeed? I think it’s our responsibility to do it.

Ashley Sullivan discusses a project at One Ferry Street in Easthampton
Ashley Sullivan discusses a project at One Ferry Street in Easthampton with OTO field engineer Dustin Humphrey and client Mike Michon.

“If you give people a lot of opportunity and the skills to help them move up, I feel that benefits the company itself,” she added. “The company needs to support the development of those skills.”

And hiring and recruitment are definitely a challenge now, Sullivan said, adding that the firm saw some turnover during the pandemic but has hired seven employees since January. “We’ve been able to navigate it so far. That’s why I also think it’s important to be a mentor and reach out to students and to have the kind of culture that appeals to them.”

Sullivan has certainly navigated some transitions over the past few years, from taking the reins at OTO to almost immediately having to steer it through a pandemic. For successfully leading in what is still a male-dominated field, and for being a mentor, role model, and inspiration to the next generation of civil engineers, Sullivan is certainly a Woman of Impact.

Ninth Time’s the Charm

Engineering runs in Sullivan’s family — sort of. She said her grandmother always had a lot of respect for engineers, and her father is one of eight siblings who tried engineering but didn’t stick with it. “My grandmother really wanted one, so I said I’ll try it.”

The truth is, Sullivan had already cultivated an interest in chemistry in high school and was considering studying environmental engineering at UMass Amherst — a place where, again, her insecurity nagged at her.

“I want to set us up to the next transition, and that means giving people the skills to manage and lead — not just engineering skills, but all those other things that have to happen. Communication is a big thing we work on, and so is trust.”

“I did very well in high school, but I was nervous about going to a challenging school, or a school where there were others who would do really well too. That plays into why I like to give people confidence and why I do what I do. On the outside, I did well and came across like I had a lot of confidence. But inside, I was like, ‘I don’t know what I’m doing. I have no idea.’”

She had a positive experience at UMass, though she shifted gears toward civil engineering, “mainly because I found that chemical engineering students ended up in a dark lab, and civil engineering students were outside in the quad, and that just looked a lot more enjoyable to me.”

When she graduated in 1998, a lot of the jobs being offered at the time were at the Big Dig in Boston, and she wasn’t interested in heavy construction, so she stayed in graduate school, where she gained the experience she would put to use at OTO two years later.

“I was working for a Mass Highway project where we were installing wells, doing groundwater sampling, modeling groundwater flow, looking at contamination, and two years later I had my master’s in environmental engineering,” she said. “I interviewed at OTO because they were local, in Springfield, and halfway through the interview with Jim Okun and Mike Talbot, I thought I’d like to work there. It was a small firm, everybody seemed very nice, and it seemed to suit my personality.”

OTO’s services over the years have included testing commercial properties for hazardous materials and overseeing cleanup, asbestos management in schools and offices, brownfield redevelopment, indoor air-quality assessments, and geotechnical engineering, a broad term encompassing everything from helping developers assess how much force and weight the ground under a proposed structure can stand to determining the strength of a building’s foundation and surrounding topography.

“I enjoyed working for a small company, working directly with the principals,” Sullivan said, the third being Kevin O’Reilly. “I learned a lot. I also enjoyed working in my own community. It’s been fun over the years driving around the neighborhoods, whether I go to Baystate for a doctor’s appointment or a library, or take my kids to a park, and see projects that I worked on. Rather than working on a high-profile job in another city, I really liked that the jobs were near where I work.”

The other positive experience — one that would later color the kind of president she would be —was being allowed a flexible schedule when she started a family in 2005.

“That was not industry-wide; it’s just not something that was offered,” she explained. “I went down to 24 hours with my first daughter, and I stayed there until they were both in school, then went to 32 hours. But I was still allowed to progress in management.”

That was the key, she said — being able to have work-life balance without sacrificing future opportunities.

“It’s a two-way street. I got some flexibility, but there was accountability and good communication, and I would try to be available when I absolutely needed to; my kids went to some job sites. That was something you couldn’t easily find at other engineering firms. And I also kept progressing; I was allowed to manage projects and manage staff that way. So that kept me going here, to the point where we transitioned.”

Ashley Sullivan performs a phase-1 dam inspection.
Ashley Sullivan performs a phase-1 dam inspection.

In fact, when the three founders started talking about the next generation of leadership, they discussed selling OTO to an outsider, but they preferred an internal transition, and felt they had the right individual in Sullivan.

“We had a good business, we had a good foundation, and I just said, ‘I want to be part of it … I like what I do, I like the people I work with, we have a good company, let’s just try to make this work.’”

Sullivan has taken lessons from her own experience and saw how offering flexibility in different ways to employees could benefit both them and the company, although COVID, admittedly, helped that process along. “I wanted to make sure people, whether managers or other individuals, had the skills and knew the expectations to make that kind of work more widespread.”

She has led her team, she noted, according to the company’s core values, three of which are transparency, respect, and togetherness.

“The big thing I stressed was, we all have value, and we’re all part of a team, and we need to be rowing the same way,” she told BusinessWest. “That was really important, and it was something I learned here but I saw fall away a little bit when we were going through the transition, because when times get hard, it becomes very individual: ‘what does this mean for me? Is this going to be good or bad? I’ve got to fight for my own.’ We needed to come back together.”

So she conducted sessions where she asked employees what kind of culture they want and what keeps them at OTO. “I asked, ‘what are some of the great things we can build upon? What can we do better?’ I think that was important. I like to hear what others want, and then see if I can help make that happen. So, really, one of the big things I wanted to do was to hear from more voices.

“And there was a good foundation,” she added. “My experience here was something I thought I could build upon and then bring to the next level.”

Reaching New Heights

The mission statement posted in the conference room attests that “we will elevate our industry to create and deliver the best solutions for natural and built environments.”

And to elevate an industry, Sullivan believes she must first elevate her people. “I want to set us up to the next transition, and that means giving people the skills to manage and lead — not just engineering skills, but all those other things that have to happen. Communication is a big thing we work on, and so is trust.”

When she talks to young people about a career in civil engineering, she’s quick to explain how much variety and opportunity they will encounter. “You can go into transportation or structural or geotech or environmental. You can do public work at the state or municipal level, or even the federal level. You can work in private consulting or go into technical sales. You can go into a testing lab. You can work for a contractor. That allows for some flexibility because you don’t always know when you’re right out of school and you have to make all these decisions.”

At the same time, “going into a field like civil engineering, you’re going to be needed forever. We do important projects for people. It’s important for people to have that job security and know there are so many different things you can do with that.”

The message is rersonating, especially with young women. A few weeks ago, Sullivan attended a geotechnical conference in Connecticut and was “blown away” by the number of women she saw, compared to, say, five years ago. And on a heavy construction site on Boston Road recently, she walked the grounds alongside a female field engineer and a female quality-control engineer, all from different firms.

“That was something that I hadn’t seen, to see three women working together on a project with a big rig installing ground improvement. It was really neat. Sometimes I think, ‘wow, this is happening.’

It’s happening because of the impact of women like Sullivan, who knows the value of being helped and inspired, and wants to do the same for others.

George O’Brien can be reached at [email protected]

Women of Impact 2022

Executive Director, Nuestras Raíces

This Leader Helps Others Achieve a Sense of Belonging

Hilda Roqué

Hilda Roqué was 14 when she and other members of her family arrived in Holyoke from her native Puerto Rico.

It was February, she recalled, noting that the extreme climate change from the tropical Caribbean provided a constant reminder that she was a long — as in long — way from home.

And, unfortunately, weather was far from the only such painful reminder. Language was a considerable barrier, she said, and there were myriad cultural differences as well. Overall, she did not feel included.

“I had no sense of belonging when I came here; when you come from a different country, it’s always difficult, especially when you’re trying to find your own identity,” she told BusinessWest, adding quickly that she worked hard to overcome what would be considered stern challenges to lead the Spanish newspaper at Holyoke High School and become the first recipient of its Latino Leadership honor, a poignant sign of what was come.

Indeed, fast-forwarding to today — we’ll go back and fill in some gaps later — Roqué has become a leader in this community on many levels.

She is the executive director of Nuestras Raíces, a Holyoke-based nonprofit with a broad mission that involves connecting people with the land through agriculture programs, empowering communities, and advocating for food justice.

While doing all that through a process of growth, evolution, and essentially breaking agriculture into two words — agri and culture — the team at Nuestras Raíces, and especially Roqué, have made it part of the mission to make sure that current and future generations of people coming to Holyoke from Puerto Rico and elsewhere don’t have to feel as far away from home as she did all those years ago.

“I had no sense of belonging when I came here; when you come from a different country, it’s always difficult, especially when you’re trying to find your own identity.”

Indeed, they strive to make them feel at home in as many ways as they can.

“It was always my dream to make it easier to transition,” she said. “I went through a lot of bullying and a lot of racism … there were so many barriers, including language, that I didn’t want people to feel like I felt when I came here.

“That’s why I fought so much, and why I’m still fighting, for that to happen,” she went on. “Equality — that’s something that this organization stands for. We are all worthy of eating healthy, we should all be eating healthy, there shouldn’t be so much discrimination when it comes to food; we all have the same rights. This is something that is also my passion; we should live in better places, and we should aim for the stars like everyone else.”

Roqué, who first came to Nuestras Raíces as a volunteer more than 30 years ago and took on several different roles before being named executive director in 2011, is a Woman of Impact for many reasons, starting with what she has done with this nonprofit.

Working with others, she has taken the mission in many different directions, from incubating new businesses to providing an education in financial literacy, to taking an annual harvest festival to new heights as a tradition and celebration of many different cultures.

Nuestras Raíces
Nuestras Raíces translates as ‘our roots,’ and the agency, led by Hilda Roqué, connects people with their roots in many different ways.

“People from Puerto Rico thought they were in Puerto Rico; people from Colombia thought they were in Colombia; people from the Dominican Republic thought they were in the Dominican Republic,” she said of that event. “That’s what we celebrate when we separate the word ‘agriculture’ — because it is a great part of what this organization wants to pass on to the next generation, not only safe and sustainable practices in agriculture, but also the love for their culture.”

For Roqué, this is not a job, but a passion, and she sees the agency’s programs as a powerful force for change and empowerment within the community.

“It’s very rewarding when you see that we’re trying to help the environment, that we’re providing socioeconomic opportunities for people in this community so they can live a dignified life, when we can actually have people in the community graduate from our programs and they become business owners,” she said, adding that, while she has seen a great deal of progress made, there is still much work to be done.

But she is also being honored for her mentoring of young people and especially girls, her commitment to improving quality of life for those she touches, and for her various efforts to make all those in Holyoke, but especially those who come from other countries, as she did, feel included, not excluded.

All this clearly explains why she is a Woman of Impact.

Food for Thought

Nuestras Raíces translates neatly into ‘Our Roots.’

It’s a fitting name, and a play on words, obviously. Those two short words hit on both sides of the organization’s mission succinctly and effectively. The agency encourages people to put roots in the ground, both literally and figuratively, while connecting them with their roots.

The agency was born in 1992 by a group of community members in South Holyoke who had the goal, the dream, of developing a greenhouse in downtown Holyoke. The founding members were migrating farmers from Puerto Rico with a strong agricultural background who found themselves in a city with no opportunities to practice what they knew.

“I love teaching kids that there’s a future and that the future holds something good if you actually grasp opportunities and grow as a community.”

Eventually, these community leaders located an abandoned lot in South Holyoke, one full of trash, needles, and criminal activity, and came together to clean the lot, which would become the first community garden, sparking the growth of urban agriculture in Holyoke under the umbrella of Nuestras Raíces.

Today, the agency coordinates and maintains a network of 14 community gardens, including the gardens of the Holyoke Educational System and community partners, and also operates a 30-acre farm, called La Finca, that focuses on urban agriculture, economic development, and creating change in food systems.

Those gardens, and the farm, grow a wide range of crops native to Puerto to Rico, from several different types of peppers to lettuce; from garlic to peas. These are just some of the items made available at a mobile farmers market — a refurbished school bus — created as a grassroots response to address health issues and food access by providing access to produce grown at local farms in neighborhoods across the city, many of which would be considered food deserts.

“To see the foods that we used to grow in our backyards in Puerto Rico be actually grown here … there are no words to really explain the feeling that you get when you get reconnected to your roots,” Roqué told BusinessWest. “And that’s why I feel so passionate and I love this organization so much.”

She joined it as an office manager and developed into a program developer and program manager, and eventually worked her way up to executive director. It’s a broad role with a number of responsibilities, both within the offices on Main Street and across the community, that she summed up this way:

“I don’t sit behind my desk — I go out there,” she said. “I hear; I listen to people. Nuestras Raíces provides programming that is a response to the needs that we hear from constituents. We ask and respond in ways that reflect our mission, which is to connect the agriculture and the socioeconomics and the food-justice piece of it and tie it together in ways that bring opportunities to this community.”

Indeed, over the years, the mission at Nuestras Raíces has been broadened into the realms of education and economic development.

For example, the agency has created what it calls the Holyoke Food and Agriculture Innovation Center (HFAIC), which serves as a food hub for Holyoke in the form of a center of food production, innovation, and education. The agency boasts two industrial kitchens and leases those spaces to community food entrepreneurs.

It also hosts a seven-week educational program focused on providing financial and business-management assistance to community entrepreneurs based in Holyoke, Chicopee, Springfield, and other area communities. It offers bilingual lessons covering a wide range of topics including business and property insurance, permitting, bookkeeping, investing, marketing, business planning, and many others.

Beyond these offerings, Roqué and her team strive to help others understand the opportunities and open doors that are available to them through hard work, education, and perseverance.

“I love teaching kids that there’s a future and that the future holds something good if you actually grasp opportunities and grow as a community,” she explained. “If you hold each other’s hand — and that’s what we do here with our businesses and our program participants; we hold their hand — you can help them navigate their way and feel included.”

As the leader of Nuestras Raíces, as a leader in the community, and as a mentor to young people, Roqué says she tries to “teach by example,” as she put it, especially when it comes to treating all people with the respect and dignity they deserve.

“I don’t do unto others as was done unto me,” she said. “I see everyone, and when I see them, I don’t see color or race — I see people as human beings, and I try to instill that in the younger generations; I tell them to pass on the love, not the hate, and treat others the way you would like to be treated.

“I try to be an example to others, especially women, who feel that maybe they didn’t have value or are not being heard,” she went on. “That’s what I’m trying to do with my voice; I’m trying to be someone in this community who is respectable and who respects, and who likes to be heard.”

When asked to assess what has changed and improved since she arrived and the work still to be done, Roqué said there has been considerable progress, and she points to City Hall as just one example. There, Joshua Garcia, the city’s first Puerto Rican mayor, sits in the corner office.

“For a lot of years, Holyoke did not reflect the community that lives here,” she said. “Things have been getting progressively better, but there is still a lot more to do when it comes to navigating through systemic challenges. There’s still work to be done and a lot of effort needed to come together as one community.”

Bottom Line

Roqué will certainly be putting in that effort.

As she has said, and others have said of her, the work she does at Nuestras Raíces is not really work. It is, indeed a passion.

Specifically, a passion to serve, to educate, to inspire, to create opportunities, and to change lives. She does all of that, and that’s why she’s always been a leader and a Woman of Impact.

George O’Brien can be reached at [email protected]

Women of Impact 2022

President, J.L. Raymaakers & Sons Inc.

She’s Spent a Lifetime Paving the Way for Others

Laurie Raymaakers
Photo by Leah Martin Photography

The company was called SealMaster.

That name was chosen because it specialized in seal-coating driveways and crack filling, said Laurie Raymaakers, who started it with her husband, John, after work they were doing in property management dried up amid the banking crisis and deep recession of the late ’80s and they needed to find something — anything — to generate revenue and help provide for a growing family.

She joked — only it wasn’t really a joke — that they should have called it ‘We Can Do That,’ because while they seal-coated a lot of driveways across Western Mass., they quickly picked up other skills and took on other assignments related to driveways, landscaping, and small-scale construction.

In many ways, ‘we can do that’ describes not only the company the Raymaakers partners created, but the mindset that has driven them, and especially Laurie, over the past 40 years or so. It sums up her approach to business and life itself — always learning, always evolving, always doing whatever it takes to make ends meet, first and foremost, but also create opportunities and grow a company.

“That was the attitude that I had, that John had, and we’ve instilled it in everyone around us,” she explained. “It’s ‘I can do that’ — you can always learn, you can research, you can read … you can evolve and adjust and do what it takes.”

And she has. Over the course of those four decades, she’s worked two and sometimes three jobs at a time — everything from shifts as a police dispatcher to plowing snow to working at the local Boys & Girls Club — to help support the family and enable their Westfield-based business, now known as J.L. Raymaakers & Sons Inc., to gain a foothold and eventually thrive.

This is a story of perseverance, determination, imagination, and, well … ‘we can do that.’

Laurie Raymaakers and her husband, John
Laurie Raymaakers and her husband, John, have persevered through a number of challenges to lead their company to continued growth.

Laurie Raymaakers is a Woman of Impact for many reasons, but especially the manner in which she has become a role model and mentor to others, especially women in the construction trades and other male-dominated sectors.

She can remember the early days, showing up with her sister-in-law to seal-coat driveways and finding homeowners, men and women, being indifferent about women showing up to do the work. In more recent years, she can remember being the only woman in construction-management meetings and having the others look at her as if she was there to take minutes or pour coffee. Through the course of her career, she’s been asked more times than she could remember if she worked for her husband, not with him in a leadership role.

One can only overcome such actions and sentiments by proving they are good at what they do, exhibiting large amounts of confidence, and believing in themselves, she said.

And she has always been that person.

Today, the company she leads as president is handling projects with budgets in the millions of dollars. It specializes in excavation and site work, water- and sewer-line installation, snow removal, and more.

Meanwhile, she has been involved in her community in quiet ways, be it lifelong support of the Boys & Girls Club or encouraging those in local trade schools, especially Westfield Technical Academy, that there are real opportunities in the trades, and that they should not be overlooked as one considers career options.

All along the way, Raymaakers has been convincing others that there is nothing beyond their reach if they are willing to work hard for it, make the needed sacrifices, and, as Bill Belichick might put it — ‘do your job.’

She knows, because she’s been there and done that. The sum of her life and work, as well as that ‘we can do that’ attitude and her ability to instill it in others, explains why she is a Woman of Impact.

Sealing the Deal

As she talked about the early days of SealMaster, Raymaakers got up from her desk and retrieved a photo. Actually, it was one of those wooden frames, partitioned off to hold several different photos of various sizes and shapes.

Some of the larger images were of a huge house in Longmeadow, the owner of which commissioned the biggest project the company had taken on to that time, a long, curving driveway. But there were other shots of her moving five-gallon buckets of sealer into position.

“That was the attitude that I had, that John had, and we’ve instilled it in everyone around us. It’s ‘I can do that’ — you can always learn, you can research, you can read … you can evolve and adjust and do what it takes.”

Raymaakers has kept those photos all these years because they serve to remind her of where and how things started — and of how far she and John, and now their two sons, have come since. It’s an inspiring story in many ways, and it serves as a reminder — not that anyone who has ever started and grown a business needs one — that nothing about having your name over the door (literally or figuratively) is easy, and that success only comes to those who have what it takes to ride out the hard days and find ways to create better days.

Our story really begins with Raymaakers, soon after relocating to Westfield from Hardwick when she was 24, taking a job with the Westfield Boys & Girls Club in the early ’80s.

“I knew I wanted to do something that made a difference somehow,” she recalled, adding that she started working at the club part-time, and later, after some grant funding was secured for the facility, was assigned to be program director at a satellite office in a large apartment complex called Powdermill Village.

“It was a great experience … I met some wonderful kids that have turned into great adults,” she told BusinessWest. “And what we did was needed. The kids that lived there needed a place to go after school to empower them, tell them they could make a difference, and just let them be themselves. It was a really good program, and I was there for six years.”

Looking back, she said her work went beyond the day-to-day programming and into the realm of mentoring and helping those young people overcome a difficult childhood.

“I can remember saying to them, ‘you can do it, you can do it — you can do anything you want to do,’” she recalled, adding that she stayed in touch with many of them, standing up for one at her wedding and becoming a godmother to one of her children.

Laurie Raymaakers has become a role model
Laurie Raymaakers has become a role model to others, especially women in the construction trades and other male-dominated sectors.

Her time at Powdermill was life-changing in many other respects. It was there she met John Raymaakers, who worked in maintenance at the facility, and “fell in love, got married, and all that goofy stuff.”

‘Goofy stuff,’ in this case, is decades of working together to forge some dreams and make them come true.

After a brief and unfulfilling time in Oklahoma, where John took a job, they returned to Westfield and started working for a property-management company, handling apartment complexes in several area communities, and later opened their own company. As noted earlier, with the sharp downturn in the economy, their portfolio diminished in dramatic fashion.

“We lost 70% of our business in six months,” she said, adding that they soon began looking for something else to do, settled on sealing driveways, and started SealMaster with some grit and an old Chevy pickup.

“I had to put a quart of oil in it every day to drive it down the road,” she said with a hearty laugh, noting that, while there were many tough times, especially when John was severely burned while on a job and out of action for a lengthy period of recovery, the company persevered.

She remembers preparing for the annual home show and sitting at the kitchen table with her children folding marketing pieces that she would load into the family station wagon and put in newspaper boxes across the region.

But John’s accident came at a time when the couple had allowed their health insurance to expire. It was a scary time, and one that convinced her that she needed to take a job that offered health insurance.

“This was a case of ‘when one door closes, another opens,’” she said, adding that the former director of the Westfield Boys & Girls Club, whom she worked with and for, had taken the same position in Springfield, and he hired her to manage three satellite offices — and provide more mentoring and counseling to young people.

“These were rough neighborhoods; there were a lot of gangs,” she recalled. “And I tried to convince them that they didn’t have to do it this way, with the street life, the gangs — I said, ‘you have opportunities out there. You don’t have to be a follower; you can be a leader.’”

She worked at the club from 2 to 10, which gave her the opportunity to work at SealMaster before that, she said, adding that, over the years, she would work several different jobs to help make ends meet.

In 1998, she and John started J.L. Raymaakers, specializing in paving and site work, crack-filling at places like the Holyoke Mall, snowplowing, and more, a venture that has grown over the years to now boast 41 employees. The ‘& Sons’ part of the title came later, as sons John and Joshua, who first started helping out when they were 12, officially joined the company.

While the company has enjoyed steady growth over the years, success has not come easily, and Raymaakers remembers many years when she — and John — would work at least two jobs.

“I worked at the Westfield Police Department for five years, 4 to midnight, as a police dispatcher,” she recalled. “It was exhausting; I’d get up at 6 in the morning and get the kids off to school, and then I’d do company work, and then I’d have to go to work again.

“At night, the boys used to plow,” she went on. “And then they’d come to the police station at night and switch vehicles with me; I would go out and plow all night, and they’d take my car home.”

When asked what she does day in and day out at J.L. Raymaakers, she laughed, as if to indicate that there is little she doesn’t do. The list includes project management, estimating, marketing, and many other assignments.

Summing up what it’s been like for her — and for all business owners, for that matter — she put things in perspective in poignant fashion.

“It’s been a challenge … it’s been a struggle … it’s been rewarding … it’s been frightening,” she said. “But there’s nothing else I’d rather do. Growth doesn’t come easy — it comes at a cost; you have to be willing to pay that cost.”

Concrete Example

Raymaakers recalls a time she visited a job site about eight years ago, with the intention of getting her hands dirty — literally.

“I went to pick up a wheelbarrow of asphalt to patch, just ’cause I wanted to, and I couldn’t pick it up,” she said with exasperation in her voice all these years later. “I was so ticked off … I’m like, ‘I’m out of shape!’”

It was one of the few times over the past four decades when she couldn’t say ‘I can do that.’

Because she was able to say it all those other times, she’s been not only a force in the workplace — whatever that might be — but a force in the lives of those around her, a true Woman of Impact.

George O’Brien can be reached at [email protected]

Women of Impact 2022

Amherst Town Councilor; President, Ancestral Bridges

By Connecting Past with Present, She’s Changing the Narrative of Amherst’s History

Anika Lopes
Photo by Leah Martin Photography

While showing off her extensive collection of hat blocks in her Amherst home, Anika Lopes explained how they tell a story of her time in New York City, but, more importantly, of generations before her.

“Hats really are a universal connector. You’d be hard-pressed to find any culture in the world that doesn’t have traditions with some sort of headwear, whether that’s a feather, bones, a traditional hat, or just something to keep people warm. It’s a space of universal connection.”

Lopes has dedicated much of her life to making connections, particularly involving the long, often-undertold history of Black and Indigenous communities in and around Amherst. It’s work she took up in earnest after returning to her hometown in 2019.

But let’s start with the hats.

As an artist and sculptor who graduated from the New School University, she found herself interning with Horace Weeks, one of the first Black men to own a hat factory, Peter & Irving, in the Garment District of New York City. “Millinery chose me,” she said, using the proper name for hat design. “I was fascinated by Mr. Weeks, and walking into that space felt like walking back in time. I had always had a passion for sculpting, and hand-blocking hats was very much like sculpting.”

Lopes and an ex-partner eventually took over the factory and revamped it, and she found overnight attention when the R&B artist Usher commissioned a hat from her in 2005 and wore it on a popular MTV show. “Pretty much overnight, that hat was on billboards in Times Square, and I had buyers from all over the world calling in,” Lopes said. “I thought, now what do I do? And I looked at it for the opportunity it was.”

As her profile grew, she made commissioned designer hats for Madonna, Gossip Girl, Sex and the City, numerous films and celebrities, and exclusive boutiques in New York and Japan, including Isetan in Tokyo and Bergdorf Goodman.

“It was a whirlwind experience being in the fashion industry, but I got to the point where my passion for connecting people and wanting to help people, which has always been something in me, made me feel like I needed more,” she recalled. “I was able to reach out and work with different internship programs and different corporations where I was able to merge the business of fashion with having an impact on marginalized communities, with disadvantaged youth, and also with adults coming into second-chance programs dealing with harm reduction.”

When she returned to Amherst three years ago, Lopes began directing that passion for connecting people to a different purpose: to uncover and bring to light the Black and Indigenous history of generations of Amherst residents, including some who played a direct role in the events that were eventually commemorated as Juneteenth.

The Ancestral Bridges exhibit of historical photographs and artifacts
The Ancestral Bridges exhibit of historical photographs and artifacts will be on view at the Amherst History Museum for two more Saturdays, Oct. 29 and Nov. 5, from 11 a.m. to 3 p.m.

Through efforts to “daylight” some of that long-neglected history — through historical events, museum exhibits, her role on the Amherst Town Council, and especially a foundation she calls Ancestral Bridges — Lopes is connecting past with present and providing not just a clearer sense of history, but new opportunities for young BIPOC (Black, Indigenous, and people of color) individuals today.

“I have to pinch myself,” she told BusinessWest. “There have been few times in my life where I’ve been so excited about something and feel such a connection. Ancestral Bridges is part of my life’s work, part of my purpose.”

Deep Roots

Growing up in Amherst, Lopes said, she was close to her family — parents, grandparents, and great-grandparents — and when she returned, she found herself revisiting spaces and connecting with the past. She looked up to her grandfather, Dudley Bridges, who had launched an initiative in the late 1990s to restore and publicly display Civil War tablets that told the story of Indigenous and Black soldiers.

Due to the efforts of Dudley and his family, important aspects of Amherst’s history were brought to light, she explained. As a board member of the Amherst Historical Society, he worked to obtain National Historic Register status for Amherst’s Westside District of Snell Street, Hazel Avenue, and Baker Street — one of several neighborhoods in Amherst with significant cultural history for BIPOC people.

But, while he funded the restoration of the tablets, they remained in storage when he passed away in 2004. So Lopes took up her grandfather’s mission to bring them into the light.

“The tablets were given to the town in 1893 by the Grand Army of the Republic to honor more than 300 Union soldiers and sailors from Amherst. Many of the names are familiar ones in Amherst: Dickinson, Cowls, Kellogg,” she explained. “Each man and his family made a difficult choice and great sacrifice to enlist — perhaps none so much as the Black soldiers from the 54th Massachusetts Volunteer Regiment and 5th Cavalry who traveled through and to very hostile territory in 1865 to notify residents of Texas that the Civil War had ended and that the Emancipation Proclamation made slavery illegal in the Confederate states.”

“It was a whirlwind experience being in the fashion industry, but I got to the point where my passion for connecting people and wanting to help people, which has always been something in me, made me feel like I needed more.”

Cinda Jones, the ninth-generation president of W.D. Cowls Inc., was inspired by this work, among other things, in nominating Lopes as a Woman of Impact. “Anika Lopes demanded that her ancestors’ names on the town of Amherst Civil War tablets be on permanent exhibit. That they be seen. That the total history of Amherst be seen for the first time. That Black and Indigenous residents, heretofore invisible, be recognized. She asked for inclusivity.”

She got it; the Civil War tablet exhibit is now on display at the Bangs Community Center. The exhibit debuted on June 19, 2021 and served as the inspiration for the first townwide Juneteenth celebration. For the 2022 Juneteenth event, Lopes curated and led a walk of Black historical sites in Amherst.

“For the first time, hundreds of residents saw and recognized where Black history occurred,” Jones wrote. “Coinciding with the walk was a first-ever Amherst History Museum exhibit curated, owned, and presented by Ancestral Bridges. It is still going. It represents the very first time that Amherst’s Blacks and Indigenous people have ever been represented in the Amherst History Museum. Anika Lopes made this happen.”

Indeed, Lopes founded Ancestral Bridges in June 2022 to bring together stakeholders to elevate economic and cultural opportunities and build a more equitable future for regional BIPOC individuals. According to its mission statement, Ancestral Bridges receives grants of money and land and leverages these to celebrate BIPOC arts and culture, enable first-time home-ownership opportunities, and raise the potential of BIPOC and disadvantaged youth. Some of the activities it supports include telling the stories of local ancestors through interactive history walks, art exhibits, and music events; educating about wealth generation and developing internships, programs, and workshops for BIPOC youth and families; and enabling local BIPOC wealth generation by receiving gifts, grants, and other resources to benefit BIPOC futures.

“Ancestral Bridges serves as the bridge between past and present, between elder and youth, between diverse populations, connecting all who seek to learn and grow through meaningful engagements that educate, empower, and nurture long-lasting growth,” Lopes added.

The Ancestral Bridges exhibit of historical photographs and artifacts at the Amherst History Museum features Black and Indigenous families who lived in Amherst for centuries, were integral to the fabric and character of Amherst and surrounding towns, served in the Massachusetts 54th Infantry Regiment and 5th Cavalry Regiment during the Civil War, built and founded the first black churches in Amherst, facilitated the smooth functioning of commerce and institutional education, and provided living quarters for those otherwise denied, including newly arrived Black people from the South.

Anika Lopes’ mother, Debora Bridges
Anika Lopes’ mother, Debora Bridges (third from right), gives a narrative tour of the Civil War tablet exhibit as a highlight of her 50th Amherst High School reunion.

But that wasn’t the extent of Lopes’ daylighting efforts. “When I came on the Council, one of the first things I noticed was the list of proclamations for celebratory days. Both Indigenous Peoples Day and Native American History Month weren’t on the list. That really floored me, because just about everyone else was there.”

Proclamations, tablets, museum displays, and history walks won’t by themselves reverse the centuries-long trend of downplaying BIPOC contributions in Amherst, but each effort is another positive step — and Lopes is by no means done.

Telling a New Story

The fact that Amherst itself is named after a British military officer who supported the extermination of Native Americans is not lost on Lopes. Rather, it’s perhaps the most glaring example of those whose stories have been allowed to be told and celebrated over the centuries. On display at the museum exhibit, in fact, is a full set of Amherst College china designed by the college’s president in the 1940s, depicting Lord Jeffrey Amherst massacring Indigenous people. Meals were served on that china to Amherst College professors, staff, and students between 1940 and 1970.

That’s not that long ago, so these wounds are still fresh.

“You’re talking about two cultures [Black and Indigenous] that are connected by a certain type of trauma and displacement and erasure,” Lopes said. “In a lot of places, you can’t see and document this history, but we can.”

Which is why she brings to light stories like Christopher and Charles Thompson, direct ancestors of Lopes who were among the black soldiers to arrive in Texas in 1865 to christen the now-federal holiday of Juneteenth. “These Amherst men — the Thompsons, Josiah Hasbrook, James Finnemore — may not yet have streets named after them, but should be remembered for enlisting to advance the belief that all men are created equal,” she noted.

So as she serves on Amherst’s Town Council, where she chairs the town services and outreach committee and sits on the governance, organization, and legislation committee; serves as a board member of Family Outreach of Amherst, assuring that Amherst’s most vulnerable families are safe; and works as a member of the Jones Library building committee, among other efforts, Lopes is putting time and energy into improving her hometown.

But just as importantly, she’s inspiring others to appreciate the town’s history and, more importantly, draw on it.

“We’re able to bring something forward for youth in Amherst who maybe have never heard about the Black history of Amherst, did not know that we had soldiers right here who fought for their freedom, people who were participating in banking before there were banks here, who brought business here … these are all stories that are inspiring for youth to know about,” she said. “They can say, ‘this what my ancestors did; these are the shoulders I stand on — what can I do? I’m empowered. I am going to be able to take this world so much further than they did’ — and really realize that we are our ancestors’ wildest dreams.”

Joseph Bednar can be reached at [email protected]

Women of Impact 2022

Director, Rachel’s Table

She’s Choreographed a Broader, More Holistic Mission at This Critical Nonprofit

Photo by Leah Martin Photography

Jodi Falk knows what it’s like to be like food-insecure.

For a brief time, she received assistance from the program known as WIC (Women, Infants, and Children). It’s not something she can easily talk about — and, in fact, it was something she couldn’t talk about until very recently, mostly because of the stigma attached to being in the program.

She recalled that time for BusinessWest, however, because, by doing so, she believes she’s helping to address that stigma, while also putting into perspective the feelings of those that she and the organization she leads, Rachel’s Table, serve day in and day out.

“Those were the days when it wasn’t a card you can give to a cashier or put in a machine, but checks to hand to a person who made sure that what you purchased was on their list — and this could take a while, which was embarrassing,” she recalled. “I used to look around the store to see if I knew anyone, and if I did, I would wait until I was sure they had left the store before going to the register.”

Elaborating, she said she is still embarrassed to talk about those experiences, but admits that they made her aware, and understanding, of what others may be going through when they are on government assistance. And she believes her story has given her some perspective that each individual needs to be treated with “dignity and care.”

In short, those experiences have helped in her role as director of Rachel’s Table, a program of the Jewish Federation of Western Massachusetts, and they are not the only chapter from her past that she says has earned that distinction.

Indeed, Falk spent many years professionally as a dancer, choreographer, and teacher, both here and abroad. And while her work administering Rachel’s Table might seem worlds removed from those vocations, the skill sets, and her many experiences in those roles, dovetail nicely with her current assignment. In many ways, they inspired it.

“For several of those years, besides working in the professional arts world, I also taught and choreographed in the community dance and arts world, where I worked with various populations, such as young teen moms or young women who were incarcerated and in treatment centers, elders in nursing homes, people in recovery, families in foster-care communities, and more,” she explained.

“I focused on art making as a means of making voices heard and bodies seen that aren’t always heard and seen. I became more interested in the lives of those with whom I was dancing, in their nourishment, and when Rachel’s Table had an opening for a director, I felt that I could serve more people with nourishment from a literal as well as figurative perspective.”

“We live in a world where we sometimes we don’t see the ‘other,’ if you will. How do we learn to live to live together in a much bigger society, a much broader world? We don’t know each other’s story until we really know each other’s story.”

With that, she referenced not only why she took on this new career challenge, but how dance and choreography have made her a better administrator and problem solver. And, in some ways, they help explain why she is a Woman of Impact.

To gain more perspective on why Falk has earned this honor, we need to look at all that she has accomplished since taking the helm at Rachel’s Table in 2019. In short, she has taken the agency “to a new level of food rescue for our very needy community,” said Judy Yaffe, vice president of the advisory board for Rachel’s Table, in nominating Falk as a Woman of Impact.

And she has done this through many new initiatives, including:

• A broadening of the agency’s reach; in the past, it has served only Hampden County, but has expanded into Hampshire and Franklin counties;

• A new program called Growing Gardens, an offshoot of the agency’s gleaning program, whereby constituents focus on growing and harvesting their own food;

• A new partnership with the Food Bank of Western Massachusetts to pick up food from Big Y stores and other large donors;

• A new, fully refrigerated van that will enable the agency to deliver larger quantities of food throughout the year;

• Steps that have enabled Rachel’s Table to rescue 50% more healthy produce, meat, milk, and prepared foods for the more than 50 agencies it serves;

• Upgrades to the volunteer-management program; and

• A significant increase in the number of grants received by the agency, and in the amounts of those grants, as well as a surge in the number of donors to the program.

In short, Falk has been instrumental in essentially expanding the mission and taking it in new directions, while also modernizing the agency, making it more efficient, and, yes, guiding it through a pandemic that brought challenges that could not have been imagined.

As we examine all this in greater detail, it will become abundantly clear why she’s been named a Woman of Impact for 2022.

Growing Passion

As noted earlier, Falk brings a diverse résumé to the table.

She has a bachelor’s degree from Brown and master of fine arts and Ph.D. degrees from Temple University, and she has put them to work in several different capacities.

Most recently, she served as founding director of the dance program at the Pioneer Valley Performing Arts Charter School in South Hadley, where she created nationally recognized dance programs for more than 400 students, produced more than 15 original and critically acclaimed concerts, and oversaw a national touring company. Prior to that, she was program director of the Trinity Lasban Conseratoire of Music and Dance in London. There, she directed and developed a program in choreography and community-engaged arts-education outreach for the institution, among a host of other duties.

Earlier, Falk served as chair of SEPAC (Special Education Parent Advisory Councils for the Greenfield Public School District and Franklin County Region), a family-advocacy organization that provides resources, support, and advice on policy for families of children with special needs. Before that, the was coordinator of Community Engagement for the Five College Consortium in Amherst.

As she mentioned, these various assignments, which provided in experience in everything from teaching and mentoring to grant writing and new program creation, helped prepare her for, and in many ways inspire her interest in, the position at Rachel’s Table. It also provided perspective on the need to fully understand the plight and the challenges of others in order to effectively serve them.

“We live in a world where we sometimes we don’t see the ‘other,’ if you will,” she explained. “How do we learn to live to live together in a much bigger society, a much broader world? We don’t know each other’s story until we really know each other’s story.”

As she goes about her work, she doesn’t talk much about her experiences with WIC, for many reasons. Stigma is one of them, but a bigger reason is that she received assistance for only a short time and moved on from her food insecurity. Her story, she said, doesn’t really reflect the true hardships of those in need.

A gleaning program is one of many new initiatives launched by Jodi Falk
A gleaning program is one of many new initiatives launched by Jodi Falk since she took the helm at Rachel’s Table in 2019.

It is those individuals’ stories that should be told, she said, and their needs that should be addressed.

And this is what she’s been doing since she took the helm at Rachel’s Table, an organization now celebrating its 30th anniversary. Over that time, and especially in recent years, it has evolved and become much more of a holistic agency while still “nourishing people with dignity,” as Falk likes to say.

It carries out its broad mission of battling food insecurity and not only distributing food but first rescuing much of it from restaurants, supermarkets, and other venues in a number of ways and through several different initiatives, including:

• A gleaning program, known as Bea’s Harvest, that works with young people and school groups to engage them in the service of collecting excess produce and donating it to agencies that serve the hungry and homeless in Western Mass.;

• Growing Gardens, which provides the Pioneer Valley with direct access to healthy foods by helping local organizations build gardens to grow culturally appropriate food;

• Bountiful Bowls, a gala staged every two years to raise funds for the agency;

• Outrun Hunger, a biennial 5K run/walk and one-mile fun walk that raises funds to “fill the bowls of those in need”;

• A Hunger Awareness Arts Fest, at which issues of local hunger were highlighted by music and dance performances and art exhibits; and

• A Teen Board, which, partially sponsored by a grant from the Harold Grinspoon Foundation, aims to alleviate childhood hunger and educate their peers about local hunger and poverty issues, and then involve them in being part of the solution.

While overseeing all of this, Falk guided the agency through the pandemic while also blueprinting the agency’s response to it, a response that included raising more than $95,000 for food in the agency’s Healthy Community Emergency Fund; purchasing and delivering more than 5,000 pounds of meat and potatoes, 3,000 pounds of fluid milk, and much more; participating with a network of partners in the USDA Farmers to Families Food Box program, delivering, at times, more than 140,000 pounds of food a month to families in need; and creating and funding a program to give lunches to first responders in all three counties.

Falk brings to all her work that perspective from being on WIC for a short time, but, far more importantly, decades of experience in leadership, inspiring those she works with to be creative, entrepreneurial, and innovative, and forging the partnerships that are critical to a nonprofit being able to not only carry out its mission, but take it in new and different directions, as Rachel’s Table has.

And she brings even greater emphasis to keeping in mind, always, the ideas, thoughts, and feelings of those most affected by food insecurity.

“This model, which we’ve had for 30 years, helps the planet — food doesn’t go into a landfill; it gets delivered to agencies that support people who are in need,” she explained. “And at the same time, I wanted to make sure that we address, more directly, some of the problems that cause food insecurity.”

She’s done that through initiatives such as the Growing Gardens program, which helps any of those agencies that want to grow their own food in collaboration with those they serve.

“Young kids from Christina’s House are getting their hands dirty in the garden, and they’re making their own salads,” she said, citing the example of the Springfield-based nonprofit that provides services to women and their children who are homeless or at risk of homelessness (and whose leader, Shannon Mumblo, was named a Woman of Impact in 2021).

“To me, that’s a bigger story than how many thousands of pounds of food we can deliver,” Falk said, “because it means there is a dignified approach to food choice, a dignified approach to having a choice about what you want to plant and grow, and we’re helping to teach people — or learn with people, because I think we all teach each other — how to make our own food and not wait for a handout.”

Food for Thought

‘Learning with people.’ That’s something that Falk has been doing throughout her career — and, really, her whole life.

It’s a pattern that has continued at Rachel’s Table, an model that has enabled the agency to expand, evolve, rescue more food, deliver more food, grow food, and, in sum, be much more responsive to agencies serving those in need.

It has enabled Rachel’s Table to do something else as well — to hear those it serves and understand their story and their needs.

That’s what Falk has brought to Rachel’s Table. And her accomplishments, not only there but at other institutions where she has enabled voices to be heard, certainly make her a Woman of Impact.

George O’Brien can be reached at [email protected]

Women of Impact 2022

For Nearly a Century, She’s Been Fighting for Good Causes

Photo by Leah Martin Photography

Sister Mary Caritas, SP has always remembered something that one of the doctors, a cardiologist, at Mercy Hospital told her while she was doing duty on one of the floors as a nursing student more than 75 years ago now.

“He told me, ‘little nurse … when we’re born, we’re born with a certain amount of energy; at the rate you’re going, you’re going to be dead by 40.’”

Turns out, he was wrong. Big time. And an entire region can be very glad that he was.

Sister Caritas was obviously born with more energy to expend than the rest of us, and she’s still proving that at age 99. She’s spent her whole life proving it, in ways large and small, highly visible or seen by only a few.

Space does not permit us to get into all that Sister Caritas has done during her remarkable life and career, at least in any detail. Hitting the highlights, she has been a hospital administrator — she was president of Mercy Hospital for 16 years, and before that was administrator at St. Luke’s Hospital and associate director of Berkshire Medical Center. She’s also been very active with the Sisters of Providence and its broad mission, serving as president from 1960 to 1977, as vice president from 2009 to 2013 and from 2016 until today, and in other roles as well; she is now the oldest member of that order.

She has also been very active in healthcare, serving on the boards of the Sisters of Providence Health System, Trinity Health Of New England, Catholic Health East, the Massachusetts Hospital Assoc., the American Hospital Assoc., Partners for a Healthier Community, Cancer House of Hope, the New England Conference of the Catholic Health Assoc., and perhaps two dozen other local, state, regional, and national institutions and organizations.

And she’s been active in the community, serving in capacities ranging from corporator of the former Community Savings Bank to trustee of the board of the Massachusetts Easter Seals Society, to chairperson (quite famously, by the way) of the Task Force on Bondi’s Island in the mid-’90s.

But it’s not the lines on the résumé — no matter how many there are, and yes, there are a lot them — that explain why Sister Caritas is a Woman of Impact. It’s what you can read between those lines.

It’s the story of an extraordinary individual driven at a young age to learn, teach, serve the community and especially those who are less fortunate, and simply make this region, and the world, a better place.

She has, in fact, said ‘no’ to a few people who have asked her to take on an assignment because there are only so many hours in the day — she tried to turn down the Bondi’s Island Task Force, for example, but those asking wouldn’t take ‘no’ for an answer. But almost always, she said ‘yes.’

And she became known not merely for serving, but for fighting, doggedly, for what she thought was right and just and needed at the time, whether it was a cancer-treatment facility at Mercy Hospital, fairer Medicare reimbursement rates, or, yes, a solution to the odor problems at Bondi’s Island.

Sister Mary Caritas, seen here when she was president of Mercy Hospital
Sister Mary Caritas, seen here when she was president of Mercy Hospital, has been a leader in the community and an inspiration to generations of area decision makers.

As one might expect with someone who started working professionally in the mid-’40s, talk of her accomplishments obviously involves the past tense. But she remains a Woman of Impact for the way she counsels, mentors, and inspires others, especially women, in leadership roles today. She didn’t officially coin the phrase ‘no margin, no mission,’ but many area nonprofit managers will attribute those words to her as they strive to live by them.

Meanwhile, her life and career has been marked by being thrust into a series of new and daunting challenges, many of which she considered herself quite unprepared for. She’s proven that, with hard work, energy, and a focus on the best outcome for all, one can thrive despite adversity.

“Every role I’ve had, despite the challenges, was the happiest time of my life,” she told BusinessWest, adding that she made the most of every situation and turned them all into invaluable learning experiences. “Every day is a present, and if I haven’t learned something new in a day, then it wasn’t a good day.”

Energy. Yes, Sister Caritas still has large amounts of that commodity. She doesn’t play golf as much as she used to, not because she has slowed down, but because most of those she played with over the years have slowed down. She drives, and she sets a good pace when walking the halls of Providence Place.

She doesn’t have the same level of energy she did 40 years ago or when she was a nursing student, but she’s still very much involved — and clearly a Woman of Impact.

Small Wonder

Those who know Sister Caritas, who came to be known as ‘little sister’ to some because of her small stature, would say it’s not what she does — whether it’s in healthcare, the community, or with the Sisters of Providence — that makes her a true leader, still, at age 99.

Rather, it’s how she goes about … well, whatever it is she is doing. One hears the word ‘determined’ early and quite often when people describe her, and that word fits. So does ‘relentless.’ And ‘unstoppable’ works as well.

Those adjectives certainly apply to her lengthy battle to win approval from the Massachusetts Department of Public Health for a cobalt unit for cancer treatment at Mercy Hospital. She first filed an application in 1978, and it was denied. Applications could only be filed biannually, so she tried again in 1980. And in 1982. And in 1984. And in 1986 … you get the picture.

“There was nothing wrong with the applications, it was just that the Department of Public Health deemed it was not needed,” she said. “But I thought otherwise.”

“He told me, ‘little nurse … when we’re born, we’re born with a certain amount of energy; at the rate you’re going, you’re going to be dead by 40.’”

So she kept on filing applications until finally, in 1993, after she had given notice to the board at Mercy that she would be retiring, the state said ‘yes.’

There are many examples of such determination and perseverance from her lengthy career. Before getting to some, for those who don’t know the Sister Caritas story — and most do — we’ll recap quickly.

Mary Geary was born in Springfield and attended schools in the city. Her parents thought it would be good for her to pursue a career as a secretary, and for a short while, she did, at Commerce High School.

“I was in the secretarial program, learning shorthand and all that … and I was flunking; I hated it every single minute of it,” she recalled, noting that her life changed when she met a girl training to become a nurse at Providence Hospital in Holyoke.

“That absolutely turned my life around,” she told BusinessWest. “I knew … I was so incredibly inspired that I went from Commerce over to Tech [Technical High School], took all my sciences, and eventually went to nursing school.”

Fast-forwarding through the next half-century or so, Geary joined the Sisters of Providence and was sent to St. Vincent’s Hospital in Worcester as a nurse. But upon making her final vows after her fifth year, in 1949, she was sent to Mercy Hospital in Springfield, a move she was thrilled with until she found out that, instead of nursing, she would focus on dietary services, a decision made by the reverend mother.

After receiving a master’s degree in nutrition education at Tufts University and undertaking a dietetic internship at the Francis Stern Food Clinic at the New England Medical Center in Boston, she was assigned to be administrative dietitian at Providence Hospital in Holyoke, an assignment she enjoyed for seven years.

She then got another call from the Mother House, this one to inform her that she was being named administrator at St. Luke’s Hospital.

When she replied that she didn’t know anything about hospital administration, her superior responded with a simple ‘you’ll learn,’ which she did.

After St. Luke’s and Pittsfield General merged in 1969 to become Berkshire Medical Center, Sister Caritas served briefly as associate director of that facility — briefly because she was chosen to lead the Sisters of Providence and take the title superior general, a title that intimidated her about as much as the long list of responsibilities that came with it.

“I was totally unprepared for this,” she said, adding that, as she did with other stops during her career, she learned by doing.

And that ‘doing’ included work to create a new Mercy Hospital, a facility that would replace a structure built by the Sisters of Providence in 1896; it opened its doors in 1974. Sister Caritas would be named president of the hospital three years later, and would serve in that role until 1993.

Highlights during her tenure, and there were many, include an in-hospital surgery center; an eye center; an intensivist program; one of the nation’s first hospitalist programs; creation of the Weldon Center for Rehabilitation, the Family Life Center, the Healthcare for the Homeless initiative; and much more.

Sister Act

As noted earlier, it’s not the lines on the résumé that explain why Sister Caritas is a Woman of Impact, but the determination she showed when there was a fight to be waged, whether it was for the cobalt unit, to solve the odor problems at Bondi’s Island, or to gain needed adjustment in the Medicaid Area Wage Index.

That last fight was one that took her from Springfield to Washington, D.C. with several stops in between. If there’s an episode from her career that best sums up her persistence — her willingness to fight for something important — it is this one. It’s a story she enjoys telling, and she did so again for BusinessWest.

“The change in the rate meant that Mercy Hospital was going to lose $6 million that year, and $6 million then is like $30 million now,” she said, noting that all the other community hospitals in the area, and there were many more at the time, were looking at similar losses. “So I became very involved because I was so upset with what they were doing.”

That is an understatement.

“Richie Neal was a very young congressman at the time,” she said, noting that he secured a revision in the rate on the House side of the budget. “I thought my friend Mr. Kennedy [U.S. Sen. Edward Kennedy] had put it in on the Senate side, it had gone to vote, and it was now in conference.

Sister Mary Caritas says “every day is a present, and if I haven’t learned something new in a day, then it wasn’t a good day.”
Sister Mary Caritas says “every day is a present, and if I haven’t learned something new in a day, then it wasn’t a good day.”

“We learned that it was in conference and that it had not made its way into the budget,” she went on. “So I was panicked; I called all the other hospital administrators and said, ‘we’ve got to go to Washington; I can’t afford to lose $6 million this year — Mercy will go out of business. They all they felt the same way, but none of them wanted to go to Washington, so I went on my own; I went for all of us.”

Here’s where an already revealing story becomes even more so. She first went to see Neal, who told her that a revision was, indeed, included in the House side of the budget. The problem, he said, was in the Senate.

“So I marched across the Capitol to the Senate side, and Kennedy wasn’t there,” she said. “They told me that he may not be back that day, and I told them, ‘you better plan on me staying here all night; I’m not leaving here. I’m a constituent, I have a right to see my senator, and I will not leave this office until I see him.

“They kept trying to placate me, offering me cookies and tea, and I just kept saying, ‘no, I’m not leaving until I see my senator,’” she went on. “I waited, and waited, and waited, until finally, about 4 in the afternoon, he shows up.

“He tells me it’s in conference, and I said, ‘I know; that’s why I’m here,’” she continued, adding an exclamation point through inflection on her voice. “He said, ‘who do you know on the conference committee?’ I poked him on the chest and said, ‘it’s not who I know, it’s who you know.’”

Sensing that the battle might be lost if she had to rely on the senator, Sister Caritas went to work. She went to the nearest pay phone (this is the early ’90s, remember) and instructed her administrative assistant to call the other area community hospital presidents and have them in her office the following morning. Before that, though, she called the Mercy Hospital print shop and had it print 6,000 postcards that would eventually be sent by area constituents to legislators imploring action on the Medicare issue.

While Kennedy would call Sister Caritas after the vote to revise the wage index a few days later, she believes it was those postcards that turned the tide. And those involved would say that it was Sister Caritas herself who really drove that outcome — again, just one of many examples of her fighting spirit.

Century Unlimited

The last page of Sister Caritas’s résumé has the single word ‘Honors’ at the top. And there is a long list that follows, including honorary degrees from several area colleges, a William Pynchon Award, a Paul Harris Fellowship from the Springfield Rotary Club, a Lifetime Achievement Award from the Girl Scouts of Pioneer Valley, and a Woman of Achievement Award from the YWCA — a few of them, in fact.

She’s also won several from BusinessWest and its sister publication, the Healthcare News, including Business Person of the Year in 1992, Difference Maker (awarded to the Sisters of Providence) in 2014, and Healthcare Hero (in the Lifetime Achievement category) in 2018.

And because of all that she did earn these honors, she now has one more line to add to that page: Woman of Impact.

George O’Brien can be reached at [email protected]

Women of Impact Women of Impact 2022

Program Officer, Mass Humanities

This Writer, Coach, Mentor, Educator, and Motivator is a True Renaissance Woman

Photo by Leah Martin Photography

When asked about her day job, Latoya Bosworth said she actually has quite a few of them.

She’s the program officer for Mass Humanities’ Reading Frederick Douglass Together program. She’s also an adjunct professor at Springfield College’s School of Professional & Continuing Studies. She coaches professionals and especially women. She mentors young people. She’s a writer. She’s a mother and a grandmother. She motivates others to get a mammogram to protect their breast health.

Ok, that last one’s not a day job, but it’s something she takes very seriously, having seen the disease take lives in her family and making a decision to undergo a prophylactic double mastectomy.

Summing up all that and much, much more, Bosworth likes to say that she “helps others transcend limits and transform lives.”

And she does this in many ways, but especially by setting a tone, leading by example, helping individuals discover who they are, and inspiring others to set a higher bar for themselves and then clear that bar.

Jean Canosa Albano, assistant director for Public Services for the Springfield City Library and one of BusinessWest’s first Women of Impact back in 2018, who nominated Bosworth for this award, has come to know her through some of her many initiatives, including an open-mic poetry series for young teen girls at the library. Those experiences made an impression.

“I think of Latoya as a Renaissance woman,” said Canosa Albano, noting that the many accolades, avocations, and interests on Bosworth’s résumé reflect a wide range of interests and expertise. “That phrase also evokes for me that period of history when writing, ideas, discovery, and exploration flourished, centering on humans and humanity.

“Latoya has a tremendous impact on people, especially women and girls in so many ways,” she went on. “Through writing, spoken word, and coaching, she shares her journey. She has motivated many people to get a mammogram to protect their breast health. She has inspired at least five women to go to college, heading to Bay Path University for master’s degrees.”

As she goes about her coaching, mentoring, and even her teaching, Bosworth focuses on an acronym she created: HERS — short for health, empowerment, resilience, and self-worth. These are the qualities she preaches and that she helps others find. Her efforts over the years have earned her a number of honors, from BusinessWest’s 40 Under Forty award in 2016 to inclusion in the 2015 100 Women of Color cohort, to the 2014 Eyes of Courage Award for empowering women and girls.

Bosworth spends considerable time and energy helping others, especially younger women and women of color, create and build confidence, with the accent on ‘helping others’ because this is something they ultimately have to do themselves.

“Latoya has a tremendous impact on people, especially women and girls in so many ways.”

“It starts with learning who you are, because you can’t show up and be who you are if you don’t know who you are,” she explained. “And learning how to be authentic — when we show up to our authentic selves, we give people the freedom to do that, and with that freedom comes that confidence.”

When mentoring young women and girls, Bosworth tells them to essentially follow her lead and “pour into themselves.”

“By that, I mean taking time with yourself to figure out who you are, because there are so many outside influences and people telling you what you should be doing, people telling you what it means to be successful, what it means to be beautiful, all of these things,” she explained. “You have to pour into yourself and figure out what’s important to you, what your values are, and how to turn off the noise.”

‘Renaissance woman.’ That’s an apt description of Latoya Bosworth. As we’ll discover, so too is ‘Woman of Impact.’

Impact Statement

“What to the Slave Is the Fourth of July?”

That’s the name attached to an iconic Independence Day speech delivered by the American abolitionist Frederick Douglass, during which he answers that question by saying ‘…a day that reveals to him, more than all the other days of the year, the gross injustice and cruelty to which he is the constant victim.”

As program officer for this Mass Humanities initiative, Bosworth schedules public readings of that speech at gatherings of all sizes and many different places.

“And they’re followed by discussions on equity and race and what that speech means today, as an American,” she told BusinessWest. “Sometimes, it’s just children; other times, it’s multi-generational, multi-racial … and it’s all over the state of Massachusetts, so it’s looks different in different communities. Sometimes it’s a small organization; other times, it’s a larger event with hundreds of people at a public square.”

Arranging such readings is just one of many assignments that add up to a very full plate for Bosworth, who also goes by ‘Doc Boz’ to some — a nod to her doctorate in human services she earned at Capella University and the nickname given her grandfather (Bozzie) — and also ‘Brenda’s Child,’ a pen name, if that’s even the right term, she uses to honor her mother, Brenda Kay Swinton, who died from breast cancer at age 23 when Latoya was only 4.

By whatever name she goes by, she keeps her days full. As noted, she’s an adjunct professor at Springfield College, teaching courses ranging from “Race, Culture & Religion” to “Contemporary Issues in Education” to “Communication Skills.”

She also has her own business as a workshop facilitator and ‘speaker/life coach.’ She told BusinessWest that she specializes in “confidence, purpose, and joy,” and facilitates writing and empowerment and educational workshops for women, youth, and youth workers for organizations, schools, and professionals. She also creates and hosts empowerment events under that acronym HERS.

Much of what Bosworth does when coaching is focused on that intangible — and precious commodity — known as confidence. And when asked how she helps individuals, and especially women, find it and build more of it, she said she does this in several ways.

“What I find is that, when people have issues with goal setting or trying to change their lives, a lot of it comes down to some of the things they’ve internalized — from society, from family — that they need to unlearn and reprogram so they can develop that confidence that they need to take the risk,” she explained, “and know that, if they take the risk, it’s going to be OK, no matter what; even if doesn’t work out, there’s going to be something they can learn from and grow from.”

BusinessWest honored Latoya Bosworth as part of the 40 Under Forty class of 2016
Long before her Woman of Impact award, BusinessWest honored Latoya Bosworth as part of the 40 Under Forty class of 2016 for her work with young people.

Elaborating, she said she tries to help individuals and groups understand that trying and failing — if that’s what happens — should always be preferable to simply not trying at all.

“What happens if you fail? What does that look like? What does success look like to you? What does failure look like to you? And if you fail, what will happen? These are the questions I want people to think about,” she said. “Sometimes, we get caught up in these thoughts — I call it worst-case-scenario thinking. I want people to tell me what would happen if they fail, and then I ask them, ‘is that really a big deal, or are you overthinking?’

“Most of the time, people come to find out that it’s not that big a deal if something doesn’t work out the way they want it to,” she went on, adding that this helps in that process of transcending limits and helping people transform their own lives.

Taking Control

Another focal point of Bosworth’s life and work to help others is breast cancer, and here, she tells her own story to inspire others do to what they can to understand this disease and protect their own health.

That story involves tragedy and overcoming adversity on many levels. Her mother, as noted, died from breast cancer. Her father, a veteran, was injured in a training exercise and left paralyzed from the waist down. She and her siblings were raised by her maternal grandmother, who died of ovarian cancer.

These tragedies led to a profound awareness of cancer and its ability to take lives and impact many others while doing so, she said, adding that this awareness led to a proactive approach to caring for her health and encouraging others to follow that lead.

“As I grew up, I learned how to do breast self-exams when I was 12 or 13 — it’s something we pay attention to in our family,” she said, adding that, over the years, she has seen multiple family members, on both sides, die from breast cancer and ovarian cancer.

“So I did some genetic testing; I was negative, but there was some sort of variant there,” she went on, adding that she made the decision to have a prophylactic double mastectomy in 2015, and also to have her ovaries removed to prevent ovarian cancer.

“I share that experience with other people because I want them to know that, while this wasn’t easy, there are options,” she said. “I tell people that they need to understand about genetic testing, and also the health disparities and the fact that African-American women are twice as likely to die from breast cancer because it’s more aggressive in us than it is in other people, even though we are less likely to be diagnosed.”

“What I find is that, when people have issues with goal setting or trying to change their lives, a lot of it comes down to some of the things they’ve internalized — from society, from family — that they need to unlearn and reprogram so they can develop that confidence that they need to take the risk.”

Health is the ‘H’ in HERS. The ‘E,’ ‘R,’ and ‘S’ — empowerment, resilience, and self-worth — are just some of other qualities she helps others discover, and build, through her coaching, mentoring, and a nonprofit youth program she created called Keep Youth Dreaming and Striving Inc.

The mentoring started when she taught in the Springfield Public Schools earlier this decade, and has continued ever since, with Bosworth staying in touch with those she first counseled years ago.

“As a teacher, I was just getting involved in my students’ lives and showing up outside of school for things,” she said. “And as they graduated, I would stay in contact with them, attending baby showers, unfortunately some funerals … but really just showing up for them. And on the side, I started an after-school mentoring program, primarily with girls.”

Keep Youth Dreaming & Striving, which caught the attention of BusinessWest’s 40 Under Forty judges and made Bosworth part of the class of 2016, featured a number of initiatives, including a Gifted Diva Showcase, what she calls a “self-esteem exhibition” that followed eight weeks of intensive workshops, trainings, and a discovery process.

“It was an anti-beauty pageant, because it wasn’t about looks,” she explained. “It was all about owning who you are, being who you are, doing some community service, sharing whatever talent you have … they didn’t have to show up and look a certain way.”

Leading by Example

Returning to that phrase ‘Renaissance woman,’ in her nomination of Bosworth, Canosa Albano noted that word comes from the French for ‘rebirth.’

“Her journey epitomizes someone who has faced trauma, great loss, and illness, and has reframed those challenges, learned, and grown from them, ‘rebirthing’ herself as Brenda’s Child and Doc Boz.

Reframing challenges and learning and growing from them — this is what Bosworth helps others do as she enables them to transcend limits and transform their lives.

George O’Brien can be reached at [email protected]

Picture This

Email ‘Picture This’ photos with a caption and contact information to [email protected]

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Community Effort

Freedom Credit Union

Pictured, from left: Freedom Credit Union’s Stephen Phillips, Facilities Maintenance; Kara Herman, vice president, Retail Administration; and David Chase, vice president, Member Business Lending, get ready to deliver food

 

For 100 days, from Memorial Day until Labor Day, Freedom Credit Union accepted cash and non-perishable food donations at all its branch locations as part of its year-long 100th-anniversary celebration. Donations from members, staff, and the community totaled more than $4,100 for the Food Bank of Western Massachusetts and 930 pounds of food for the Gray House in Springfield.

 

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Funding the Fun

Funding the Fun

Pictured: Adriano dos Santos (right), Monson Savings Bank’s Hampden branch manager, delivers the $1,450 donation to Wendy Cowles, outreach coordinator for the Hampden Senior Center

Monson Savings Bank recently donated $1,450 to the Hampden Senior Center in support of the facility’s many fun events it hosts throughout the year. The donation will help offset the cost of the center’s Alzheimer’s Association Dinner, Grandparents Day, Halloween Luncheon, Thanksgiving Grab and Go Lunch, and Holiday Luncheon.

 

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Meeting of the Minds

The accounting and tax firm Meyers Brothers Kalicka hosted a gathering for emerging leaders from across the area on Oct. 20 in the parking lot outside its offices in Holyoke. Leaders from Western Mass. and Northern Conn. gathered for networking, local brews, pub fare, trivia, games, and good conversation.

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Court Dockets

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

 

HAMPDEN SUPERIOR COURT

Lakes National Emergency Physicians Inc. v. Health New England Inc. and Does 1 through 50

Allegation: Services, labor, and material contract; breach of implied contract; tortious interference with business relationships; unfair competition: $2,500,000

Filed: 9/29/22

 

Mingdian Zhang v. Robert Sonsini and Lower Pioneer Valley Educational Collaborative

Allegation: Negligence: $50,000+

Filed: 9/29/22

 

Raybern Foods LLC v. C&K Machine Co. Inc.

Allegation: Goods sold and delivered, breach of contract, breach of express warranty, unjust enrichment: $581,709

Filed: 10/4/22

 

HAMPSHIRE SUPERIOR COURT

Insa Inc. v. Cultiva Systems LLC, Addison HVAC LLC, Hesnor Engineering Associates PLLC, Mueller Refrigeration Products Co., and Growroom Technologies LLC

Allegation: Construction dispute, property damage, breach of contract, breach of express warranty, professional negligence/malpractice, breach of warranty of merchantability, product liability, unjust enrichment, breach of warranty of fitness for a particular purpose

Filed: 7/8/22

 

Joshua Feidstein v. Town of Amherst

Allegation: Property damage: $5,100

Filed: 7/14/22

 

Craig Brown v. Leeds MA SNF LLC d/b/a Highview of Northampton

Allegation: Negligence resulting in personal injury, medical malpractice: $194,000

Filed: 7/14/22

 

Philips Enterprises Inc. v. Okabashi Brands Inc.

Allegation: Goods sold and delivered, breach of contract: $99,696.20

Filed: 8/3/22

 

Wayne Parker v. Robert Schapiro, MD

Allegation: Medical malpractice: $100,000

Filed: 8/26/22

 

Chamber Corners

AMHERST AREA CHAMBER OF COMMERCE

(413) 253-0700; www.amherstarea.com

 

Nov. 9: “Beyond COVID: Leadership Self-Assessment Tools,” 8-11 a.m., hosted by Venture Way Collaborative, 200 Venture Way, Hadley. Cost: $25 for members, $35 for non-members. For more information and to register, visit business.amherstarea.com/events.

 

Nov. 17: 2022 A+ Awards Dinner, 5-8:30 a.m., hosted By UMass Amherst Student Union Ballroom, 41 Campus Center Way. Each year, the Amherst Area Chamber bestows A+ Awards to individuals and organizations that enrich the life of the community through their work in business, education, and civic engagement across the area that the Chamber serves: Amherst, Belchertown, Hadley, Leverett, Pelham, Shutesbury, and Sunderland. The theme for the 19th annual event is “This Is What’s Next.” Cost: $90 per person, $700 for a table of eight. For more information and to register, visit business.amherstarea.com/events.

 

EAST OF THE RIVER FIVE TOWN CHAMBER OF COMMERCE

(413) 575-7230; www.erc5.com

 

Nov. 1: ERC5 After 5, 5-6:30 p.m., hosted by Delaney’s Market, 2030 Boston Road, Wilbraham. Invest in your network, get social with the ERC5, reconnect with friends, and make new connections. To register, visit www.erc5.com.

 

Nov. 9: ERC5 Talkin’ Turkey Table Top 2022, 3-7 p.m., hosted by Twin Hills Country Club, 700 Wolf Swamp Road, Longmeadow. This is an opportunity to learn more about some local businesses. From community-oriented financial, marketing, and security institutions to gift shops, elder-care facilities, and more, this is a one-stop-shop for all types of personal and professional business. Exclusive vendor offers will be available. Admission is free. To register, visit www.erc5.com.

 

GREATER CHICOPEE CHAMBER OF COMMERCE

(413) 594-2101; www.chicopeechamber.org

 

Oct. 29: Chicopee Thriller 5K Road Race & Walk. 10 a.m. registration, 11 a.m. start. Start and finish at Grise Funeral Home, 280 Springfield St., Chicopee. Wear your spookiest costume. Awards for best costume and fastest runners at the afterparty at Rumbleseat Bar and Grille. Half of all proceeds go to benefit Lorraine’s Soup Kitchen and Pantry. Presented by N. Riley Construction. Cost: $35, which includes lunch, beverage ticket, and T-shirt. Registration coming soon at chicopeechamber.org. Sponsorships available now.

 

 

GREATER NORTHAMPTON CHAMBER OF COMMERCE

(413) 584-1900; www.explorenorthampton.com

 

Nov. 2: Link/Learn series, 4-5 p.m., hosted by Forbes Library, 20 West St., Northampton. During this one-hour interactive workshop, we will consider different scenarios of trust in the workplace, identifying key conditions that foster it and the leadership competencies needed to create a culture of trust and accountability. We will begin at the self-level and expand to leadership in the workplace. Participants will leave with a complimentary Everything DiSC Workplace Assessment code (valued at $85), which is a science-backed tool for developing social and emotional competencies for all levels of an organization. Sponsored by Florence Bank. Cost: free. To register, visit www.northamptonchamber.com.

 

Nov. 2: Arrive@5 networking event, 5-7 p.m., hosted by Forbes Library, 20 West St., Northampton, with additional support from Smith College, Straw Dog Writers Guild, Artifact Cider, State Street Fruit Store, and Friends of Forbes Library. To register, visit www.northamptonchamber.com.

 

GREATER WESTFIELD CHAMBER OF COMMERCE

(413) 568-1618; www.westfieldbiz.org

 

Oct. 27: Morning Brew, 8-9 a.m., hosted by Shaker Farms Country Club, 866 Shaker Road, Westfield. Introduce your business to the group and take advantage of this networking opportunity. Cost: free. To register, visit members.westfieldbiz.org/events.

 

Nov. 2: Mayor’s Coffee Hour, 8-9 a.m., hosted by Westfield Museum, 360 Elm St., Westfield. Join Mayor Michael McCabe and hear about what’s going on in Westfield and ask questions. Cost: free. To register, visit members.westfieldbiz.org/events.

 

Nov. 9: After 5 Connections, 5-7 p.m., hosted by Hampton Inn, 39 Southampton Road, Westfield. Join us for an evening of networking. Bring some business cards to share with the attendees and to enter into the raffle. Cost: free to chamber members, $5 for non-members. To register, visit members.westfieldbiz.org/events.

 

Nov. 16: Annual Meeting, 5-8 p.m., hosted by Tekoa Country Club, 459 Russell Road, Westfield. Join us for a cocktail hour, dinner, welcome and annual meeting, and award presentations. Platinum sponsor: Westfield Bank. Cost: $65 for chamber members, $75 for non-members. To register, visit members.westfieldbiz.org/events.

 

Nov. 17: Morning Brew, 8-9 a.m., hosted by Shaker Farms Country Club, 866 Shaker Road, Westfield. Introduce your business to the group and take advantage of this networking opportunity. Cost: free. To register, visit members.westfieldbiz.org/events.

 

 

SPRINGFIELD REGIONAL CHAMBER

(413) 787-1555;
www.springfieldregionalchamber.com

 

Nov. 10: Super 60, 11:30 a.m. to 1:30 p.m., hosted by the MassMutual Center, 1277 Main St., Springfield. This annual award luncheon will honor businesses from many communities across the region representing all sectors of the economy, including real estate, transportation, sports, dining and entertainment, insurance, energy, healthcare, manufacturing, and more. Keynote speaker Myke Connolly, president and CEO of Stand Out Truck, will share his story, insights, and business expertise as an entrepreneur who began his career as an 18-year-old immigrant dishwasher with a strong ambition and a dream. Cost: $60 for members, $75 for general admission. Reserved tables of eight or 10 available. To register, visit myonlinechamber.chambermaster.com/eventregistration/register/6186.

 

WEST OF THE RIVER CHAMBER OF COMMERCE

(413) 426-3880; www.ourwrc.com

 

Nov. 17: Legislative Luncheon & Tour, 11:30 a.m. to 1 p.m., hosted by Lower Pioneer Valley Education Collaborative/CTEC, Brush Hill, West Springfield. Join us as the culinary students from CTEC serve lunch while we listen to updates from our local legislators on the happenings on Beacon Hill and then tour the CTEC school and see the trade opportunities it provides students. Cost: $35 for chamber members, $45 for non-members. To register, visit www.ourwrc.com.

 

Dec. 1: Holiday Networking Spectacular with ERC5 and YPS, 5-7 p.m., hosted by Storrowton Tavern, 13305 Memorial Ave., West Springfield. Join the WRC, ERC5, and YPS for an evening of festive fun and friendly competition. Rock your most fabulous ugly holiday sweater and vote for your favorite chamber cocktail. Cocktail competition sponsored by PeoplesBank. Cost: $20 for members, $30 for non-members. To register, visit www.ourwrc.com.

Agenda

Social Media Summit

Oct. 27: Chikmedia invites the community to attend its virtual 2022 Social Media Summit, where it will provide an update on all things social-media related. Chikmedia, a boutique firm offering strategic marketing planning and creative PR, is hosting this virtual event to support the future generation of marketing leaders. Participants will have the opportunity to learn the latest trends, updates on Instagram and Facebook, and how to create an engaging reel to capture their audience’s attention. They will walk away with information they’ll need to effectively manage social-media platforms and produce quality content. The event will take place from noon to 1:30 p.m. Participants will receive a Zoom link for where the event will be held. Tickets cost $75 for current Chikmedia clients and $125 for non-current clients. Visit www.chikmedia.us/chik-events.html to register.

Healthcare Heroes

Oct. 27: BusinessWest and the Healthcare News will honor eight individuals and groups as Healthcare Heroes for 2022 at a celebration dinner at the Log Cabin Banquet and Meeting House in Holyoke. The Healthcare Heroes class of 2022, profiled in the Sept. 19 issue of BusinessWest, and the categories they represent are: Helen Caulton-Harris, director of Health and Human Services, city of Springfield (Lifetime Achievement); Mark Paglia, chief operating officer, MiraVista Behavioral Health Center (Administrator); Dr. Philip Glynn, director of Medical Oncology, Mercy Medical Center (Provider); Dr. Paul Pirraglia, division chief, General Medicine and Community Health, Baystate Health (Collaboration); ServiceNet’s Enrichment Center & Strive Clinic and its partners at Springfield College and UMass Amherst (Collaboration); the Addiction Consult Service at Holyoke Medical Center (Community Health); Dr. Sundeep Shukla, chief, Department of Emergency Medicine, Baystate Noble Hospital (Emerging Leader); and the Elaine Marieb Center for Nursing and Engineering Innovation (Innovation). The Healthcare Heroes program is being sponsored by presenting sponsors Elms College and Baystate Health/Health New England, and partner sponsors Trinity Health Of New England/Mercy Medical Center, American International College, and MiraVista Behavioral Health Center. .

Chicopee Thriller 5K

Oct. 29: The Greater Chicopee Chamber of Commerce will host its second annual costume-themed Thriller 5K at 11 a.m. A portion of the event’s proceeds benefit Lorraine’s Soup Kitchen & Pantry. The race starts and ends at Grise Funeral Home, located at 280 Springfield St. Registration opens at 10 a.m., and the race starts at 11 a.m. The 5K running route takes runners to Front Street, through Szot Park, then back to Grise via Abbey Memorial Drive and Fairview Street. A two-mile walking route will turn up Academy Street. After the race, participants are invited to Rumbleseat Bar & Grille for an awards ceremony and after-party, which is included in the $35 race registration fee. Prizes will be awarded for fastest runners as well as best individual and group costumes. The Thriller 5K is presented by N. Riley Construction with other sponsorship support from Holyoke Medical Center, Polish National Credit Union, Valley Opportunity Council, PeoplesBank, First American Insurance Agency, Health New England, HUB Insurance Services, Lumber Dogs, Ondrick Natural Earth, BK Hotels, and Beauty Batlles Lounge. Prizes and decorations are sponsored by Phil Beaulieu & Sons, Riley Home Realty, the Beauty Box, Roca, Slosek Insurance, Grise Funeral Home, East Commerce Solutions, Lids Live Well, Florence Bank, and Vibe Dance Studio.

Ironman 70.3 Triathlon

June 11: The IRONMAN Group, in partnership with the Greater Springfield Convention and Visitors Bureau, announced that the city of Springfield will host the inaugural IRONMAN 70.3 Western Mass. triathlon. General registration is available at www.ironman.com/im703-western-massachusetts. The triathlon will consist of a 70.3-mile journey as athletes will take on a 1.2-mile swim, 56-mile bike ride, and 13.1-mile run. Athletes will start with a downriver swim in the Connecticut River. Once out of the water, athletes will transition to the bike at Riverfront Park in Springfield for the 56-mile ride around the region’s biking areas. Once back in Riverfront Park, the race will conclude with a run using the riverwalks and downtown streets of Springfield. The triathlon will offer qualifying slots to the 2023 IRONMAN 70.3 World Championship in Finland on Aug. 26-27, 2023.

Company Notebook

New Valley Bank & Trust Opens West Springfield Branch

SPRINGFIELD — New Valley Bank & Trust cut the ribbon on its newest full-service branch at 333 Elm St., West Springfield, on Oct. 7. Joining the bank’s board chair, Frank Fitzgerald, was West Springfield Mayor Will Reichelt, state Sen. John Velis, and state Rep. Michael Finn. “Our customers and prospects have been asking us to open a branch on the west side of the Connecticut River for some time,” New Valley President Jeff Sullivan said. “We have recognized the need to increase the convenience of doing business with the bank, and we are proud to be able to offer our services in West Springfield. I spent 11 years of my career working on Elm Street, and many members of the New Valley team have had similar past experiences. We are thrilled to be back in the neighborhood with friendly, familiar faces. As a gesture of good will, the bank recently donated to the West Springfield Boys and Girls Club, the first of many new community partnerships to come.”

 

Country Bank Pledges $10 Million to Support Affordable Housing

WARE — Country Bank has introduced a new affordable-housing program featuring no down payment for first-time homebuyers. The first-of-its-kind program will assist low- to moderate-income families in purchasing a home. Country Bank has pledged $10 million to the program to help make a difference for these first-time homebuyers. This program is designed to help those who need it most by offering 100% financing for single-family homes or condominiums and 95% financing for two-family properties, with no down payment. In addition, the bank will cover 100% of the private mortgage insurance (PMI) that traditionally adds to the monthly payment, saving the borrower hundreds of dollars each month. This feature also gives the borrower more purchasing power by not having to pay the cost of mortgage insurance. Certain restrictions and locations apply for this program. “Buying your first home can be very stressful, and not having the ability to save for a down payment prohibits many from purchasing a home, even when they can afford the monthly payment. Country Bank’s mortgage experts can assist those interested in learning more about the program or who may be ready to purchase a home. The no-down-payment, first-time homebuyer program is available until the $10 million commitment has been allocated. To learn more, visit www.countrybank.com/mortgages or a banking center, or call the Customer Care Center at (800) 322-8233.

 

Arts Integration Studio Opens

HOLYOKE — Priscilla Kane Hellweg announced the launch of a new consulting firm, the Arts Integration Studio. Hellweg, who retired in December 2021 after 40 years as the executive/artistic director of Enchanted Circle Theater in Holyoke, said the Arts Integration Studio is a creative makerspace designed to address critical needs in education, community health, and the environment. The studio incorporates creativity, the arts, and cultural engagement, and collaborates with others to promote positive outcomes and sustainable solutions to pressing educational and social concerns. This fall, the studio announced four partnerships: with Pittsfield Public Schools and Berkshire Educational Resources on comprehensive professional development in arts integration, open to all K-12 teachers and specialists in Berkshire county; with Mount Holyoke College and its Professional and Graduate Education Department on a graduate fellowship focused on producing research and publications on arts and learning; with the town of Longmeadow, Bay Path University, and Deza Studios to produce a public art exhibit that illuminates community-wide perspectives around climate despair, resilience, and action as the town embarks on updating its master municipal plan with a focus on equity and climate change; and with the Treehouse Foundation, an intergenerational community in Easthampton designed to support families with children who have experienced foster care. The Arts Integration Studio is also developing ARTS CORPS, a work/study/professional training program for college students and emerging teaching artists interested in the intersectionality of arts, education, social justice, and community well-being.

 

Mercedes-Benz of Springfield Celebrates Five Years

CHICOPEE — Mercedes-Benz of Springfield is celebrating five years since opening its doors on Oct. 16, 2017. Mercedes-Benz of Springfield’s early and sustained success continues to validate the brand’s decision to put a site in the Pioneer Valley, despite the 11-year hiatus in having a local Mercedes-Benz dealership. Since opening five years ago, the dealership has serviced 53,795 cars, conducted 68,000 car washes, sold and delivered more than 6,400 vehicles, partnered with more than 350 organizations, and increased its team from 30 employees on opening day to 55 today. It has been honored with two BusinessWest 40 Under Forty awards, three Mercedes-Benz Best of the Best Awards, and an Amherst Area Chamber of Commerce A+ Award, and was an EY Entrepreneur of the Year finalist.

 

Rocky’s Ace Hardware Reopens Agawam Store

SPRINGFIELD — Rocky’s Ace Hardware, one of the country’s largest family-owned Ace Hardware dealers, celebrated the reopening of its Agawam location on Oct. 22. “This renovation has allowed us to expand options for our customers and offer a more well-rounded shopping experience,” Rocky’s Ace Hardware President Rocco Falcone said. “Aside from a complete indoor and outdoor remodel, we have added full fishing and Carhartt departments to the store, as well as expanded tool and grill departments. We are really excited to show off these renovations to our new and returning customers.”

 

Hometown Financial Group Welcomes Envision Bank

EASTHAMPTON — Hometown Financial Group Inc., the multi-bank mutual holding company for bankESB, bankHometown, and Abington Bank, has completed its acquisition of Randolph Bancorp Inc, the bank holding company for Envision Bank. Under the agreement, the acquired Envision Bank branches have been rebranded as Abington Bank. Abington Bank now has $1.4 billion in assets and 10 branches located throughout the South Shore and South Coast, adding offices in Braintree, Randolph, and two in Stoughton to its existing network of offices in Abington, Avon, Holbrook, Marion, and two in Cohasset. The transaction expands Hometown Financial Group’s market presence in Eastern Mass., bringing consolidated assets to $4.5 billion with 37 branches located throughout Massachusetts and Northeastern Connecticut. In addition, Envision Mortgage, with offices in Braintree, North Attleboro, and Westport, will join Hometown Financial Group within the newly formed Hometown Mortgage. This transaction is the sixth strategic merger for Hometown in the last seven years. In 2015, Hometown acquired Citizens National Bancorp. Inc., based in Putnam, Connecticut, then merged with Hometown Community Bancorp. MHC, the holding company for Hometown Bank, in 2016. It then acquired Pilgrim Bancshares Inc. and Abington Bank in 2019, and later that year acquired Millbury Savings Bank.

 

Chariot Payments Network Emerges from Reorganization

BOSTON — Chariot Payments has emerged from reorganization with a reconstructed board, a new CEO, and an experienced team poised to launch its bank-compliant, hybrid-payment network to introduce a new way to connect traditional finance and banking to the emerging digital economies burgeoning in the world of decentralized finance. Chariot’s hybrid network is configured for bank and regulatory compliance, enabling trusted, secure transactions between traditional finance and banking and instant settlement across digital currency protocols at a fraction of the cost imposed by the current payment networks. Chariot’s CEO, Benjamin Cavallari, along with Chief Technology Officer Mariana Jbantova, resuscitated the startup. After a long rebuild, Chariot Payments announced that Glenn Hanson, CEO of Colony Hills Capital and co-founder of River Valley Investors, and Jay Como, chief data officer of Silicon Valley Bank, are joining Cavallari on the new board of directors. Chariot also announced the reformation of its board of advisors, which includes prominent compliance leaders Angela Ratliff and Kevin Troxell (both with US Bank) and Brandon Oliver (previously with JPMorgan Chase, Morgan Stanley Wealth Management, and the DCU Fintech Center).

 

Liberty Bank Supports Habitat for Humanity

WEST SPRINGFIELD — Liberty Bank recently selected Greater Springfield Habitat for Humanity (GSHFH) to receive one of its community grants. The foundation aims to help low- and moderate-income families improve their economic situation and quality of life.

“We are very grateful to have been selected to receive this grant. It will help us to continue to provide home-ownership and home-repair services in Hampden County,” GSHFH Executive Director Aimee Giroux said. Through Liberty Bank Foundation, Liberty Bank supports nonprofit organizations that its neighbors depend on to build strong families and communities. Grant making is focused on organizations that serve people within Liberty Bank’s market area. GSHFH is a housing ministry dedicated to strengthening communities by empowering low-income families to change their lives and the lives of future generations through home-ownership and home-repair opportunities. This is accomplished by working in partnership with diverse people, from all walks of life, to build and repair simple, decent, affordable housing.

People on the Move

Andrew Coston

Andrew Coston

Elms College has named higher-education executive Andrew Coston the college’s new vice president of Student Affairs. Reporting directly to the president, Coston is responsible for the strategic oversight and management of the college’s Student Affairs office. Coston is joining Elms from Gustavus Adolphus College (GAC) in Saint Peter, Minn., where he recently served as assistant dean of students and executive director of GAC’s Center for Career Development. Prior to that, he was director of Career Services at Cecil College in Maryland. In his new role at Elms, Coston is responsible for providing leadership, management, and supervision to the dean of students, the director of Campus Ministry, the director of Residence Life, and director of the Health Center. Additionally, he is a member of the president’s cabinet. Coston has more than 20 years of higher-education experience in student affairs and career services. He holds a doctoral degree in education from Morgan State University in Maryland, a master’s degree in school counseling from Loyola College in Maryland, and a bachelor’s degree in psychology from Assumption College in Worcester.

•••••

Heather Arbour

Heather Arbour

Monson Savings Bank recently announced the promotion of Heather Arbour to the role of assistant vice president, BSA/Fraud officer, and Compliance manager. Arbour has been with Monson Savings Bank for 15 years, previously serving in the role of BSA officer and Compliance manager. In her new role, she is responsible for overseeing the Bank Secrecy Act and anti-money-laundering programs for the bank and ensuring compliance with banking regulations. Additionally, she manages the Retail Operations department and serves on the bank’s compliance, CRA & fair lending, and IT steering committees. Arbour is a graduate of Springfield Technical Community College, where she earned highest honors, was a dean’s list recipient, and received an associate degree in business administration. She is currently enrolled in the American Women’s College at Bay Path University, where she is an honors student pursuing a bachelor’s degree in business administration and minoring in criminal justice, while serving as a peer mentor. In 2021, she graduated from the New England School for Financial Studies with honors. As a volunteer and co-treasurer for the Monson and Palmer Salvation Army and a dedicated parent volunteer for the Monson Parent Teacher Student Assoc., she is committed to contributing to local communities.

•••••

The Springfield Thunderbirds announced the return of Steve Forni as the team’s public-address (PA) announcer inside the MassMutual Center. A native of Agawam, Forni began his pro-hockey announcing career with the Springfield Falcons in 2015 and held the position with the Thunderbirds from 2016 to 2020. During the 2021-22 season, he served as one of the PA voices of the NHL’s Boston Bruins at the TD Garden. He also currently serves as the PA voice of the WNBA’s Connecticut Sun.

•••••

Kristina Hamel

Kristina Hamel

UMassFive College Federal Credit Union recently introduced the newest addition to its senior management team: Kristina Hamel, who joins UMassFive as vice president of Human Resources. Hamel comes to UMassFive from Shriners Hospitals for Children in Springfield, where she worked for the past 20-plus years, overseeing up to 250 employees and more than 150 volunteers. She holds a bachelor’s degree in human resource management from Bay Path University and has earned her Senior Professional Human Resource certification. At UMassFive, Hamel will oversee all employee hiring, training, recognition, and diversity program efforts.

•••••

Pioneer Valley Financial Group (PVFG) recently appointed Kelly Haber and Karen Nogueira to partner. Haber began her journey at PVFG in 2016 as director of Compliance. Armed with her FINRA series 7, 66, and 24 designations, she was quickly promoted to chief operating officer. Nogueira started her career at PVFG in 2006 as a sales assistant. With strong dedication and loyalty to the client experience, she was promoted to director of Client Relations.

•••••

Justin Goldberg

The Royal Law Firm announced it recently welcomed attorney Justin Goldberg to the team. Goldberg received his bachelor’s degree from Hartwick College, his master’s degree in teaching with secondary mathematics certification from Simmons College, and his juris doctor from Western New England University School of Law. He is admitted to practice law in the state of Massachusetts and the U.S. District Court for the District of Massachusetts.

•••••

Excel Dryer Inc., manufacturer of the XLERATOR hand dryer, announced that Scott Kerman has been hired as business development manager – specifications. In this new role, Kerman will work with the Excel Dryer Sales and Marketing teams to grow profits; nurture, retain, and support partner relationships; conduct demonstrations and sales presentations; and much more. Kerman, a graduate of Arizona State University, has more than 30 years of experience in sales and business development. He has extensive product knowledge with numerous construction market segments and will tap into this experience at Excel Dryer to help grow and support the construction team’s annual profit by leveraging data in construction platforms.

•••••

Friends of Children Inc. presented Clare Higgins, executive director of Community Action Pioneer Valley and former mayor of Northampton, with its 2022 Changemaker Award at a dinner on Oct. 26 at the Garden House in Look Park. Higgins is being presented with the Changemaker Award to celebrate her accomplishments, advocacy, and impact. She has been a steadfast advocate for vulnerable people in the Pioneer Valley, including children and young people served by Friends of Children, since 1993. Higgins began her service in the Pioneer Valley as a member of the Northampton City Council beginning in 1993. She served as mayor of Northampton from 1999 to 2011. Friends of Children is dedicated to improving the lives of children and young adults impacted by foster care or juvenile-justice involvement. There agency addresses the needs of high-risk children who are not readily supported by systems designed to protect them and encourage their full participation in society.

Incorporations

The following business incorporations were recorded in Hampden, Hampshire and Franklin counties and are the latest available. They are listed by community.

AGAWAM

Arial Tax Inc., 21B Castle Hills Road, Agawam, MA 01001. Albert V. Innarelli, same. Accounting and tax services.

AMHERST

Organicin Scientific Inc., 240 Thatcher Road, c/o Life Science Laboratories, Amherst, MA, 01003. Griffin O’Driscoll, same. Development of responsive drug recovery platforms capable of identifying antimicrobial proteins ethically.

CHICOPEE

Hands Together Inc., 10 Center St., Suite 413, Chicopee, MA, 01013.
Thomas Hagan, P.O Box 80985, Suite 413 Springfield, Ma 01138. Non-profit organization devoted to educating, inspiring, and encouraging people to understand the importance of responding to the needs of the poor and disadvantaged.

Medulla Foundation Inc., 31 Old Chicopee, Chicopee, MA, 01013. Beritta Barjey, same. Fund raising to help needed kids in Africa – provide skills training – accept donation for kids in school – organize shipment of donated items – building free healthy community and churches.

Zen Body Work Inc., 477 Britton St., Chicopee, MA, 01020. Kaiying Chen, same. Massage spa.

EASTHAMPTON

Meowmeowmeow Corp., 116 Pleasant St., Apt 416, Easthampton, MA, 01027. Lauren J. Clark, same. Retail sales of alcoholic beverages and specialty food items.

GRANVILLE

Food Banks for Pets, Inc., 467 Main Road, Suite 206, Granville, MA, 01034. Karen Thomas, 293 Country Club Road, Torrington, CT 06790. Nonprofit organization established to solicit and receive contributions, grants, membership fees, donations, gifts, bequests, and other sources of funding to establish sustainable pet food programs.

HOLYOKE

Absolute Wood Floors Inc., 42 Lower Westfield Road, Holyoke, MA, 01040. Bryan Andrew Parsons, same. Hardwood flooring.

LEE

Black Bear Masonry Inc., 650 Cape St., Lee, MA 01238. Justin N. Broderick, same. Masonry and stone work.

LUDLOW

Pioneer Valley Financial Group Inc., 535 East St., Ludlow, MA, 01056. Edward J. Sokolowski, 7 Carla Lane Wilbraham, MA 01095. Financial services.

NORTHAMPTON

The Shareholder Commons Inc., 32 Adare Place, Northampton, MA 01060. Frederick Alexander, 32 Adare Place Northampton, MA 01060. Works with diversified investors around the globe to protect systemic well-being.

PITTSFIELD

Dgen Energy Partners Inc., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201. Tim Polega, same. Energy services.

Five Star Cleaning and Management Inc., 46 Elaine Dr., Pittsfield, MA 01201. Gabriele Bundi, same. Cleaning services.

Recharge America Inc., 82 Wendell Ave., Suite 100, Pittsfield, MA 01201, Jon Olseth, same. Non-profit organization.

Titan Commercial Inc., 82 Wendell Ave. Suite 100, Pittsfield, MA 01201.
Imran Khan Mohammed Shafeque Mohammed, 13 Sarsenstone Way Southborough, MA 01772. Heavy equipment services and manufacturing.

SOUTH HADLEY

Tailgate Picnic Inc., 7 College St., South Hadley, MA 01075. Dawn Morey, 244 Burlingame Road Palmer, MA 01069. Restaurant.

SOUTHWICK

Jelly On My Belly Inc., 51 Mort Vining Road, Southwick, MA 01077. Thomas J. Costas, 55 Benedict Ter., Longmeadow, MA 01106. 3D diagnostic imaging and ultrasound for non-medical purposes.

SPRINGFIELD

Family Physiatry, P.C., 3640 Main St., Suite 204, Springfield, MA 01107. Paul Azimov D.O., same. Medical services.

MSZ Inc., 597 Dickinson St., Springfield, MA 01108. Muhammad Mustafa, 50 Prospect Street Auburn, MA 01501.Conveinence store.

Pies N’ Paninis Inc., 38 Wheeler Ave., Springfield, MA 01118. Eric M. Ryan, same. Food service to include take-out and delivery.

WEST SPRINGFIELD

Huzaa Logistics Inc., 203 Circuit Ave., Unit #122, West Springfield, MA 01089. Mohammed Hazza Alqurashi, 97-28 57th Ave, 3d Corona, NY 11368. Cargo transportation.

WESTFIELD

JAS Enterprises Inc., 15 Maria Dr., Westfield, MA, 01085. Kevin Shultz, same. Pressure washing services.

VP Express Inc., 31 A St., Westfield, MA 01085. Volodymyr Pylypiv, same. Transportation services.

DBA Certificates

The following business certificates and/or trade names were issued or renewed during the month of October 2022. (Filings are limited due to closures or reduced staffing hours at municipal offices due to COVID-19 restrictions).

AGAWAM

Finley Tax Service
343 North Westfield St., Feeding Hills
Melissa Finely

Guns and Gear
167 Elm St.
John Cooley

The Saving Haven
525 Springfield St., Unit A, Feeding Hills
Dionys Cabriotti

AMHERST

A. Smith Builder
53 Salem St.
Adam Smith

Amherst Glass
100 Sunderland Road
Jonathan Michael

Inn on Boltwood
30 Boltwood Ave.
Amherst Inn Co.

Ritual with Rachel
26 South Prospect St.
Rachel Arnold

Roger’s Delivery
8 Palley Village Place
Roger Mami

Roger’s Express
8 Palley Village Place
Roger Mami

BELCHERTOWN

Pioneer Valley Storage
1270 Federal St.
Alejandro Levins

Super Attractive Markdowns
109 Federal St.
Michael Demarco

CHICOPEE

Berrios Trucking
37 Gagne St.
Elvis Berrios

Caeles Collective
14 Collins St.
Deborah Chiz

R&M Cleaning Solutions
42 Montauk Road
Rene Morrissette

DEERFIELD

Catena Resources
17 Ward Ave.
David Mako

Douglas James Automotive LLC
951 River Road
Douglas Ryan

EAST LONGMEADOW

Insight Sales
143E Shaker Road
Stephen Yacovone

EASTHAMPTON

Al Sanchez Construction
286 Main St.
Albert Sanchez

Coy
100 Cottage St.
Aidan Benoit

Fresh Pawz Dog Spa
135A Northampton St.
Amanda Barnish

Shayne Pancione Painting
120 Union St., Apt. 5
Shayne Fleming-Pancione

ENFIELD

Buckle-Up
90 Elm St.
Victor Davila

Dance Amore Competitive Team
54 Old King St.
Julie Malecki

Select Physical Therapy
113 Elm St.
Michael Tarvin, PTSMA Inc.

GREAT BARRINGTON

The Sheep Shed
33 Silver St.
Sherry Lynn Kozel

HOLYOKE

ARA Holyoke Dialysis Center
36 Lower Westfield Road, Unit C3
ARA Holyoke Dialysis LLC

Blue Gatherings LLC
400 Dwight St.
Laura Bowman

Commercial Cleaning by Angel V.
48 Pearl St.
Luissette Arroyo, Jose Vazquez

Coquito Chukito
329 Main St.
Jesus Rivera

Daybrook Village Senior Living
298 Jarvis Ave.
Holyoke Retirement Community Inc.

Endangered Species 4WD LLC
155 Elm St.
Robert O’Connor

Hi-Shine Nails LLC
246 Westfield Road
Thuy Tran

HMC Pharmacy
575 Beech St.
Proxsys RX Inc.

Holyoke Discount Liquors
209 South St.
Rishabh Rabari

Holyoke Market
6487 High St.
Bal Kilshan LLC

JP’s Restaurant
200 Whiting Farms Road
James Lavelle

Oliver Auto Body
1519 Dwight St.
Churchill OPCO Holdings/Vive Collision

Ortiz Family Café
206 Maple St.
Nilka Ortiz

Peacekeeper Cleaning Inc.
98 Lower Westfield Road, Suite 101
Priscilla Johnson

Roberts Painting and Powerwashing
287 High St.
Richard Roberts

Sam’s Food Store
5154 Beech St.
Munaza Akabar

LEE

Half Brook Hill Farm
258 Washington Mountain Road
Brian Hogencamp

Sunglass Hut
17 Premium Outlets Blvd.
Sarah Andersen

LONGMEADOW

Wright Window Cleaning and Janitorial
219 Birch Road
Thomas Wright

NORTHAMPTON

AEG Massachusetts LLC
86 Masonic St.
Patricia McCormick

Curran, Berger & Kludt
79 Masonic St.
Megan Kludt

Fleisher Law
99 Blackberry Lane
Isaac Fleisher

Ford of Northampton
968 Bridge Road
Scott Sarat

Pixel Startups
109 High St.
Ali Usman, Sunergix Inc.

A Quiet Touch Therapeutic Massage
60 Maple St.
Karen Lavalee-Tente

Story Catching Studios
207 Brookside Circle
Amanda Sergiy, Heather Richard

Tristate Truck & Tractor Pullers
17 Old Ferry Road
Lyle LaBarage

Zinna Skin + Body Care
25 Main St., Suite 211
Sarah St. Germain

SOUTHAMPTON

Technology Consulting for Planning
27 Manhan Road
Colby Brown, the Manhan Group LLC

SPRINGFIELD

Above All Vision
51 Merwin St.
Vivette Shanell

Cathangey Creations
115 College St.
Cathen Ryan-Thomas

Center for EcoTechnology
83 Warwick St.
Ashley Muspratt

Buy Develop and Sell
69 Silver St.
Zachary Nunnally

Dollar Tree #3541
1101 Boston Road
Dollar Tree Inc.

Elite Barber Studio
534 Main St.
Mayrely Gonzalez

Family Magic Touch Cleaning
109 Lowell St.
Luis Cintron

Gearhead Automotive Services
256 Laconia St.
Michael Freitas

GS Trucking
82 Florida St.
George Samuels

JCAL
39 Dearborn St.
Christian Cherisclair

JDJ Transportation
235 State St.
Julio Figeroa

Jezy’s Cake & Wedding Place
52 Brentwood St.
Jezenia Delgado Hance

King Imports Parts and Motors
64 Myrtle St.
Angel Gonzalez

Lavish Nails & Spa LLC
1704 Boston Road
Dong Nguyen

Lavish Natural Products
888 State St.
Veronica Mallayyea

Little Rainbow Daycare
174 Westford Circle
Jennifer Velez

Luna’s Painting and More
163 Bloomfield St.
Harold Luna

Malakei Handyman Service
41 Oak Grove Ave.
Maurice Waters

Modern Security Contract
383C Rocus St.
Jeffery Williams

Rosado Tires and Detailing
100 Verge St.
Hector Rosado-Torres

Sanchez Barber Shop
215 Berkshire Ave.
Miguel Sanchez

Style Staging Co.
101 Larkspur St.
Antinque Veney

Velozo Volleyball Service
31 Melba St.
Timothy Velozo

Yeyo Promotions
86 Mapeldell St.
William Vazquez

WEST SPRINGFIELD

Best Western
429 Riverdale St.
Sham Rana

Butterfly Beauty Design
354 Memorial Ave.
Destiny Clark

My Custom Apparels
58 West School St.
Syed Zafar

Precision Auto Repair
12 South Blvd.
James Stephenson

Pretty Paws Grooming
730 Union St.
Michele Strattman

Prospect at Monastery Heights
110 Monastery Ave.
Mary Ouimet

Bankruptcies

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

Basinsky, Steven Donald
PO Box 193
Oakham, MA 01068
Chapter: 7
Date: 09/20/2022

Blackwood, Anne M.
4 Bolton St., Apt. 1
South Hadley, MA 01075
Chapter: 7
Date: 09/16/2022

The Borelli Advantage
HJL Style Cottage LLC
Borelli, George J.
a/k/a Borelli, Joe
Borelli, Holly Hitchcock
a/k/a Hitchcock, Holly Borelli
100 Nelson St.
West Springfield, MA 01089
Chapter: 7
Date: 09/29/2022

Boulrice, Rebecca R.
1 Old Thompson St.
Palmer, MA 01069
Chapter: 13
Date: 09/27/2022

Chaimongkol, Ratthanarangsri
Chaimongkol, Kanokwan
a/k/a DaliKanokwan
460 Flat Hills Road
Amherst, MA 01002
Chapter: 7
Date: 09/27/2022

Daniel, Lonell
162 Jasper St.
Springfield, MA 01109
Chapter: 13
Date: 09/29/2022

Diciocco, Gaetano T.
a/k/a Diciocco, Gaetano A.
PO Box 783
East Longmeadow, MA 01028
Chapter: 13
Date: 09/28/2022

Donicz, Gail
40 Highland Village
Shelburne Falls, MA 01370-1233
Chapter: 7
Date: 09/27/2022

Freeman, Annette Louise
519 East River St., Lot 22
Orange, MA 01364
Chapter: 7
Date: 09/26/2022

Hartin, Andrea C.
3 Perennial Lane
Hampden, MA 01036
Chapter: 13
Date: 09/21/2022

Hoffner, Charles
105 Labelle Circle
Chicopee, MA 01020
Chapter: 13
Date: 09/16/2022

Keefner, Lawrence W.
37 King St.
Pittsfield, MA 01201
Chapter: 7
Date: 09/26/2022

Kimball, Morgan D.
89 Howard St.
Belchertown, MA 01007
Chapter: 13
Date: 09/16/2022

Mathieu, Cassandra Lyn
71 Norman St.
Chicopee, MA 01013
Chapter: 7
Date: 09/20/2022

Maynard, Joey S.
Maynard, Risa L.
74 McArthur St.
Pittsfield, MA 01201
Chapter: 7
Date: 09/26/2022

Newby, Christianne T.
a/k/a Lacharite, Christianne T.
4 College Park Lane
Westfield, MA 01085
Chapter: 7
Date: 09/26/2022

Poirot, Edward J.
1440 Riverdale St., Apt B4
West Springfield, MA 01089
Chapter: 7
Date: 09/26/2022

Reddick, Lukisha
239 Senator St.
Springfield, MA 01129
Chapter: 13
Date: 09/28/2022

Rosado, Nelson E.
Caulton, Ericka T.
1 Trafton Road
Springfield, MA 01108
Chapter: 13
Date: 09/22/2022

Sargentelli, John R.
31 Wildwood Dr.
Barre, MA 01005
Chapter: 7
Date: 09/27/2022

Schultz-Baer, Mia
a/k/a Baer, Mia
a/k/a Schultz, Mia
2 North Road
Westhampton, MA 01027
Chapter: 7
Date: 09/16/2022

Scolforo Jr., John Peter
470 Chapel St.
Lee, MA 01238
Chapter: 13
Date: 09/28/2022

Smith, Lauren Nicole
93 Mountain View St.
South Hadley, MA 01075
Chapter: 7
Date: 09/21/2022

Solar Wolf Energy, Inc.
582 Wauwinet Road
Barre, MA 01005
Chapter: 7
Date: 09/23/2022

Spring, Heather Lee
19 Bill St.
Chicopee, MA 01020
Chapter: 7
Date: 09/29/2022

Stewart, Chad M.
238 Maple St., Apt. B-6
Elizabeth Manor Apts.
Agawam, MA 01001
Chapter: 7
Date: 09/28/2022

Tong, Bao N.
47 Ridge Trail Road
Westfield, MA 01085
Chapter: 7
Date: 09/27/2022

Tyburski, Matthew B.
36 Pinta Circle
Springfield, MA 01104
Chapter: 7
Date: 09/26/2022

Daily News

CHICOPEE —Collins Electric Co. Inc., an electrical contractor based in Chicopee, was recently recognized by the National Electrical Contractors Assoc. with a NECA Project Excellence Award in Education in the over $1 million category for Smith College Neilson Library.

NECA established the Project Excellence Award to showcase the exceptional work that its members perform throughout the country. Collins Electric was recognized along with this year’s other winners during NECA’s 2022 convention in Austin, Texas on Oct. 17.

“Winning this national excellence award from the premier electrical-contractor association, NECA, is a first for Collins Electric,” said Larry Eagan, president and CEO. “Competing and winning across the country against other large and complicated (over $1 million) education projects is a salute to Smith College, designers, engineers, and contractors who diligently worked together to construct this nationally recognized, award-winning building.”

The renovation gutted the historic building with a new focus on the future. Additions to the library in the 1930s, 1960s, and 1980s were demolished along with the entire interior of the original 1909 library. The front and rear brick brownstone façades were the only remaining parts.

The project involved 150,000 square feet with 5,000 LED, energy-efficient light fixtures; glass skylights; dimming; and windo- shade controls to deliver the best-quality energy-efficient lighting possible. Strict attention was paid to controlling temperature and humidity, as well as tight security, for the library’s rare-books collection.

“This unique restoration, one of the most challenging in Smith College’s 150-year history and Collins Electric’s 116-year history, is a salute to our past, current, and future members of our team,” Eagan said. “Everyone is proud to have participated in this project and looks forward to other challenges that bring out our best in diligence, creativity, and problem solving.”

Click here for a video about the project produced by Smith College.